Used Cars for Sale at Brandon Tomes Subaru in Mckinney, TX

Carole

Feb 9, 2016

Just purchased a new Subaru Outback Limited from Brandon Tomes Subaru. Our sales person, Martin Slattery,was excellent. I absolutely hate car shopping, but Martin managed to make the whole experience the most pleasant I've had yet. I was pleasantly surprised by the value they gave us for our trade in, as well as the deal we got on my new outback. Martin was very thorough and patient while dealing with my indecision and explaining / demonstrating all the features on my new car.I could not be happier. And I'm sorry I don't remember his name, but the finance guy was way cooler than the last one we dealt with for sure.

Mark

Feb 7, 2016

Martin Slattery treated us with the utmost respect in our purchase of a fantastic Outback. Martin is an expert in every part of a Subaru vehicle. He helped us greatly. My wife and I really appreciated his attention to detail!

Annoyed

Jan 16, 2016

I contacted about an Audi TT, listed in most of the major websites. A salesman contacted me and scheduled a test drive, but called me back the next day stating, "the car is for wholesale" and I can't buy it. If I can't buy it, why list it in the first place?

E.V.W.

Jan 1, 2016

I normally don't write reviews, but I had such a cool experience buying from Brandon Tomes, I decided to write one. I had been looking for a different car in my city for about a week, and test drove a Legacy, I liked it but didn't get it they were asking way too much for it. I went to Brandon Tomes knowing I wanted a Legacy, I met up with my sales consultant Kyle Shiraishi a real cool guy, I took it for a spin, I had financing from my bank so I didn't have to deal with the finance manger.(like that would stop him from working me over). I got a great deal, the car was involved in a accident so they dropped the price. I just had to work on my trade in. I didn't get exactly what I was looking for but with such a good deal I didn't sweat it. I got the car, a few days later I found out that there was a paperwork snafu. They worked with me on it, after a few phone calls back and forth between my bank and the dealership, we got it straight. No pressure, No hassling, this was something new I used to like the sparring you have to do when buying a car not at BrandonTomes I could get used to this.

Connor C

Dec 26, 2015

Really cool dealership, the whole time they were really good and gave me a great deal on my car and even when they noticed I was a little hungry they brought me some wings, like that is awesome, honestly made the experience fun and even the service is extremely fast and ps very mod friendly dealer I would recommend.

MJ happy driving Forester

Dec 26, 2015

Had an accident and had to buy a new car. My salesman, Joe Rigali, was very straightforward. Listened to what I wanted and did not try to sell me something more or different. Very happy to be back in a Subaru. I did my research and believe I got an excellent deal.

SchnauzerBie

Nov 21, 2015

We purchased an Outback a few months back.. Love our sales guys. So, we gave it 5stars. But, when we called a couple of weeks ago for service.. Noone seems to be there. The 1st voicemail said that I reach someone in construction. Then, I tried again a few days later and call the main line to redirect me to service and yet again go to voicemail. This should not happen. It should go back to main line or give me an option to do so. NOT VERY IMPRESS WITH THE SERVICE AFTER PURCHASED. go to Huffine in Denton... You will thank me later.

hotrodd

Sep 28, 2015

Certified pre-owned WRX won't pass inspection and the used car manager says they are not repairing it, due to cost$. ECU with aftermarket tunes, BT Subaru sent it to AWD tuning they tried resetting/restoring to factory specs and it doesn't work. Service dept. confirmed it needs new ECU! Waiting for a legit response from the dealer..................................................... Purchase date 7/31/15, returned it to the dealer 5-6 times and still have the same issue, it will not pass inspection. Is this legal to sell a car with a failing inspection?Sales guy was the highlight of this deal- Junior was our sales guy and he was excellent! Very professional and respectful throughout our purchase.

Phil

Sep 12, 2015

Terrible buying experience. They had a car on their web site for 26k, I test drove it and tried to make a deal and suddenly the price was 31k. When I told them about it they just said the price is 31k. They also low balled my trade in, saying there was something wrong with my transmission, which I had checked out at the Chrysler dealer and they said it was fine. I bought a Subaru at Huffines in Denton, and they gave me 2k more for my trade than Tomes offered. I live in McKinney but would suggest to anyone to drive to Denton to buy a Subaru. It was one of the best buying experiences I have ever had, very fair, low pressure, and extremely pleasant and helpful. They actually appreciate your business there, not like Tomes.

JustSomeReallyOldGuy

Aug 29, 2015

Don't be conned by their "low pressure" sales techniques. The only reason they do that is to get your confidence. (That's where the term conmen comes from. "Confidence men") In my own experience, everything looked good going in. But when we tried to make a deal is when everything began to go sour. Then it went from bad to worse. The last I heard from them was a follow-up phone call when I told them I bought a Subaru elsewhere. The sales manager then insulted me and hung up in my ear. I'll never forget it. The guy was just plain RUDE!!!I've bought a lot of new cars in my day, and dealt with many dealerships, for sales, service, and parts. It amazes me the really bad ones manage to stay in business, but somehow they do. This one even got written up in the official Subaru magazine. How they managed that I'll never know.My only advice is to go elsewhere. It is NOT worth a trip here if you don't live nearby. Don't waste your time with these clowns for sales or service. They're just too sleazy.

Brenda

Aug 7, 2015

I was very pleased with my car buying experience. Pat Varrassi was very help to me! I was very pleased how he worked with me and my husband on purchasing my Outback!

Meredith

Jul 1, 2015

Everyone at the dealership was friendly and made my experience great. Being a youn female they explained everything to me and answered every question I had.

Very satisfied

Jun 29, 2015

Customer service was outstanding. Dana Hews was professional and friendly. The final negotiated price was fair. In fact, the whole process was the best I had in over 50 years of buying cars. (By the way, the car I bought is a winner also)

Eddie Northcutt

Jun 29, 2015

What a breath of fresh air! I came across Brandon Tomes Suabaru via Consumer Reports Price Guarantee program. I dealt with Randy Adair and had an absolutely stress free and genuinely enjoyable experience, including the trade-in process for my Toyota Prius. I observed the quality of after-sale customer care while at the facility and came away with a good feeling for the future. I HIGHLY recommend the Subaru Legacy, the Brandon Tomes dealership, and Randy Adair in particular. Ask for him!

LisaF

Mar 30, 2015

We were in the market for a used Hyundai Elantra GT with a power driver seat and automatic transmission. They're extremely rare, so I spent weeks stalking Autotrader. When one in a color combination we liked, with low mileage, popped up at Brandon Tomes, we called immediately. Roger took great care of us from that point on.As we live in Central Florida, we couldn't just go in and make a deal the traditional way. Instead, we sent 42 photos of our trade-in by email and did the entire deal by phone and email. It was a very easy negotiation and Roger could not have been more helpful. He was always available to take our calls, and answered all of our questions honestly.We finalized the deal on a Thursday night, and Roger got the manager to agree to hold the car until we could get there on Saturday. We had preapproved financing from a local Florida credit union, and had to sign the loan papers before leaving for Texas. Our agent was a bit reluctant since we hadn't seen the car, but a speakerphone chat with Roger eased his concerns.We arrived at Brandon Tomes on Saturday afternoon, and the car looked showroom new. It actually had 7k less miles than advertised due to the used car manager's error, but they did not ask for any more money, just congratulated us on making a great deal.There was a small hiccup in the finance manager's office. They use a service to figure taxes etc. for cars titled outside Texas, and the service said our bank draft was $269 short. This was due to a fee Florida charges on first time registrations, but did not apply to us since we were transferring our Florida plate. Robby, the finance manager, was very understanding when we explained, but couldn't verify at 7:30 on a Saturday night.So they took the bank draft and let us take the car to Houston, where we planned to spend a few days with family, on a dealer tag with a loaner agreement. On Monday morning, Robby confirmed that we were correct about the fee, and Roger emailed us a buyer's tag.At our request, the dealership also corrected the mileage on the Carfax so we won't have any inconsistencies down the line.I didn't believe in the idea of an honest used car salesman, but Roger truly is. The entire dealership was friendly, honest, and transparent. They gave us a very fair price for our trade in, and the car we bought was priced to sell. It drives beautifully, and we are ecstatic.We drove over 1000 miles each way, and would gladly do it again. Roger and Brandon Tomes Subaru are truly top notch!

seanjoseph11

Nov 24, 2014

After a few weeks of car shopping, my nephew and I spent a few hours of discovery at this Subaru dealership. First, we didn't buy a Subaru at this dealership because they did not have the Subaru we wanted and there was one down the road at another dealership that worked for our needs better. Second, I'm not writing a review on the other dealership we bought at. I simply wish we could have bought our Subaru here, but we will likely bring out car here for service. The dealership itself is not like others. I've been to a lot of dealerships, dozens throughout the metroplex--high and low end. This place stands out: a. customer pics in windows, halls, and tons of them. b. low key, low stree, low pressure. They wear jeans and sneakers. They staff have their own desks and their own pics on their desks of family and fun stuff. c. The service center only has chairs for about 10 customers--that should be a huge clue here folks. NOW ABOUT JOE. Joe is straight forward, patient, honest, and reasonable. It's that simple and that rare. He was willing to bring in the car we wanted, and willing to work with our needs. He never once made my 20 y/o nephew feel bad. He didn't look at us with questions about how he can afford a car, or stop him from any test drives, and in fact he didn't even ask about financing. He just made my nephew feel like he came home. Thanks to all involved.

ChipS

Apr 8, 2014

I HATE THE GAME OF CAR LEASING/BUYING!!!!! That being said when a dealership has there stuff together it can be an enjoyable event. Joe was absolutely awesome. He was honest and upfront. He took time to really figure out what we wanted and then tailored the search to that. He didn't try to talk me into a more expensive car or any of the junk others do. Cheryl in the finance department was a JOY, yes really. She really made us feel like we were joining the family. Even Zack (playing the roll of the EVIL sales manager in "THE ROOM") was great. He was smiling and laughing with the sales guys and I got a feeling that while he was out to make the best deal for the dealership he was not out to screw me in the process. We left the dealership with a feeling of ease and comfort and so happy that we returned 2 weeks later and leased another one. Again, Joe, Cheryl and Zack were fantastic. I honestly and truly suggest anyone in the market to give these folks a look. We went from a Chevy family to a Subaru family because of JOE, CHERYL and yes even ZACK. GREAT PEOPLE representing an AMAZING brand. We could not be happier. Wish MUCH success to them all!!!!!!!!!!!

Mark S.

Feb 11, 2014

I bought a used Forester, as is/no warranty, from Brandon Tomes in September of 2013. Four months and 4,000 miles later, however, the transmission went out on it. This was my first Subaru (we have been Toyota people forever) and when I found out it was a $5000 repair, I was determined that it would be my last Subaru. Fortunately, I called and asked for the owner, Brandon Tomes, and he personally called me back within 1/2 an hour. He responded that this is not typical of a Subaru, and although Subaru of America wouldn't do anything to help, this dealership set out to make me happy. Without giving all the details, I will tell you that I was extremely pleased with the trade they offered me. They took the bad transmission car back, even though they didn't have to, and offered me a very good deal on a different Forester with lower miles and a warranty. Bill C., the manager, was awesome and treated me like royalty as did Joe R., the salesman. And I was totally impressed that the owner called me back and was personally involved in my situation. Again, they didn't have to do anything for me, but in doing so, they now have a customer for life. I can't recommend them highly enough, and I love my new used Forester.

Nate!

Jan 13, 2014

We were shopping for a new or good used Tribeca and trade in our old one. There are many options in Dallas for doing this & believe me; we shopped around, test drove, met with salesmen, researched, blah blah blah.... I have never liked car shopping BUT, Martin Slattery at Brandon Tomes Subaru really impressed my family. We've bought many cars over the years & never had a good experience, unit this one! I was upset about not having the roof rack on the new Tribeca so Martin took the one off my trade in & put it on the new one. It was great. He was VERY respectful, PROMPT, and friendly. He didn't act like he was hiding anything or treat us as if we were stupid like most car salesmen do, & you know what I'm talking about. Martin gave me a better perspective in car buying! Most importantly, my wife is happy.

TXDunn

Dec 30, 2013

In July my wife and I were car shopping for my next car. We weren't ready to buy but were looking for our next purchase. On a hot July day, Kyle spent a ton of time with us and answered all our questions. Based on his knowledge, we decided to buy a 2014 Outback but weren't financially ready to pull the trigger. Over the next few months he answered questions by email and checked in on us from time to time. Finally we went in on 12/27 to make the purchase. We did one more test drive to be sure and asked a few final questions. We were able to settle on a price after less than 30 minutes of negotiation. Their first offer was close to what I wanted to pay.Finance was quick and friendly. She answered all of our questions and made it as painless as possible. Finally Kyle went over the final dealership walk through and delivery of the vehicle. We were so blown away during our experience. We expected an all day affair and were pleased when it turned out to be only a few hours. It was all due to a great dealership who I would recommend to anyone.

Subaru-Lover

Dec 9, 2013

Went to Brandon Tomes based on recommendation from USAA. Even though it was a longer drive than another Subaru dealership, I was glad to make the longer drive. They were willing to make a great deal on my trade-in and got me into an Outback that I wanted.

FriscoDoc

Nov 28, 2013

We've had four Subarus before the current one, and they were purchased or leased from three different dealerships. We went to Brandon Tomes Subaru for routine service shortly after they opened, and were extremely impressed. I frankly thought that as they got busier, the level of personal care and service would drop. Not so! We leased our latest Outback from Joe Rigale there, and he made the process as painless as buying/leasing a new car can be. And Arthur and Russell in service have been extremely helpful and accommodating. Great group, and I recommend them.

Crosstrek Fan

Nov 28, 2013

In December of 2012, I was looking for a new car and shopped some other brands before going to Brandon Tomes Subaru. One of my first impressions (especially after visiting some competing salesmen) was how friendly and accomodating the staff was there. Joe Rigali rode with me on at least one very long test drive, and kept smiling as I became absorbed more in the car and less in making the turns that would have brought us back to the dealership. In the end, we made an equitable deal, and I ordered my factory new 2013 Crosstrek, which I continue to appreciate more and more for its workmanship, stability, and comfort. Since buying it, I've been back for my regular maintenance intervals, and the folks in service have been equally great to work with. Arthur Jacobus and Russell Lilly helped me out with a loaner car once for a simple oil change, and have met with me early on Saturday mornings which are a great time with my Monday to Friday work week. I haven't required any actual repairs yet, but the maintenance has been convenient and quick. I will definitely go back there for repair work when it is necessary, and my next Subaru when I wear this one out!

fossil

Oct 25, 2013

Last year bought a new 2013 Outback. Took 2 road trips in it. The performance was excellent, especially in hilly and curvy road conditions. My wife and I are tall and found the seat bottoms to be a bit short and uncomfortable over long distances. I talked to the salesman about it, and recommended looking at the 2014 Forester. We took a 2.5 hour test drive over rough roads, two lane roads as well as an interstate. We also spent time in high traffic conditions. The automobile performed far above expectations, the ride was extremely comfortable and the radio system a delight. This was the first car that we have owned with an in-car navigation system and front cameras. Upon returning to the dealership we purchased the vehicle. The sales personal was very helpful in helping us determine the best method of payment, trade in expectations and possible finance options. We paid the difference between the 2013 and 2014 with a minimal output of cash. I will definitely consider purchasing another automobile from this dealership in the near future.

Mark S

Aug 30, 2013

Salesman Rob Richardson was very professional. We did buy a car from them and traded in an old one. The new (used) car had a slight front end pull, and Rob assured me he would get it fixed, and he did. We live in Denton and he personally drove a loaner over and picked up my new (used) 2009 Forester for the front end service, and returned it the next day. We will do business here again.

Sheeemo

Aug 26, 2013

We had a great experience at this dealership-- Rob Richardson helped us, and gave us a fair price on a used Nissan Rogue. Staff was friendly and professional-- very pleasant experience--- I will be happy to refer them business!

Dean

Jun 10, 2013

After purchasing a 2013 WRX STI last December, the initial deal was a great experience. However, when I went back in May to query regarding some options, the service and care just disappeared. It was as if they got your money before, why bother trying to help you now. I was informed by the Finance Department (Cheryl) that my deal was not one that "you simply can get out of" ... HUH?? - Needless to say after getting no where, I removed my self from dealing with them, complete frustration and promises simply not able to be met. I went to the competitor (Mitsubishi) traded my STI, got into a brand new EVO. They understood the situation and were more then happy to work with me. I am VERY disappointed that a now 11 year (2 WRX's and 1 STI) Subaru person had to go elsewhere because they simply did not want to assist you after getting your initial money / Sale from you. I will say the guys in Service are Exceptional and were friendly and did as they said. My Sales guy - Awesome, he tried very hard to help me again, but when he doesn't work the end that needed to come to the party, I cant blame him. I suggest you initially tread lightly, really understand what your looking at, the dealership as a whole and how in the end do they value you as a customer for the future.