Used Cars for Sale at Brian Hoskins Ford in Coatesville, PA

wcmarino71

Sep 4, 2016

Everyone in the dealership was informative and the best part they were honest. It was a pleasure to purchase a vehicle from them. I was pleased with experience, Austin was great and took the time to answer all my questions. If he did not know the answer he found out the answer within minutes. This was only one question and it was financial. I would not have expected him to know this answer so he scored 100% with answer questions as far as I am concerned.I will highly recommend this dealership in the future. I'm sure anyone there would be a great sales person to work with. I happened to work with Austin and it was 100% positive.I have no complaints. Thank you to everyone.

Jill Powell

Aug 30, 2016

The whole team at Hoskins went above and beyond my expectations. No pressure, just great cars at a price that can't be beat! Austin and Mike made me feel confident and comfortable buying a new car. Austin took great care to show me all the features and to answer any questions. We've been loyal Ford buyers and Hoskin's customers for years, and will continue for years to come!

Carol P

Aug 23, 2016

I was hesitant to get a car payment but the staff at Hoskins relieved my anxiety. They helped me find the car that was right for me in size and price. They took their time and answered all my questions and helped with concerns. I felt like a "Queen". I love my new car and I will never buy from another team. Thanks Ed and Mattr. Great job!!!

Bhogan

Aug 7, 2016

The experience was excellent as the entire staff was very friendly and easy to work with when buying a car can be an uncomfortable experience. Everyone was just great!

peewee

Jul 30, 2016

Words can not even describe the way this dealership works. If you are looking for a truthful, do all they can and not rob you blind this is the dealership. Our salesperson, Eric Wroten had cars waiting for me to test drive. He walked the lot with me (made me laugh the whole time, which is rare at a car dealership), never acted annoyed because I kept switching what I thought I wanted. He endured the heat and thunderstorms and still made my visit FUN!! Yes at a car dealership!! Ed Kovatch is robably one of the nicest, most likeable and sincere people I have gotten to know and even with some bumps in the road he found every rebate Ford could give us. Scot Shandler was such a pleasure to work with and he the one you sign all the papers with!! We had the best experience of our lives at Brian Hoskins Ford and quite honestly I will never go anywhere again. PLUS !!! It IS AMERICAN MADE !!!! Eric is the best saleperson !! I loved all of them and I love my new car!! They gave us the best deal and we went to many dealerships!!!!

BDP19335

Jul 28, 2016

The salesman Brian, was awesome! Unlike other dealerships, Brian was patient, knowledgeable, and I felt no pressure. The vehicle I purchased needed one repair and was taken care of in a timely manner. Throughout the process, Brian was constantly following up with me about it. Even a few days later, he reached out to me to see how I was enjoying my new ride. Sometimes, the smallest things make the biggest difference. Highly recommended!

tef4578

Jul 28, 2016

A totally painless experience. Went in to 'look' and 'compare' and brought a new vehicle. I was happy with the price. The team I worked with did their best to ensure I was happy with my purchase, I was in and out in a timely manner. Very, very happy. Would recommend this dealership to anyone looking for a car.

grammy3

Jul 11, 2016

Went to the dealership with no intention of leasing a new car. The low key sell won me over and I drove home in a new Explorer.

byerley79

Jul 11, 2016

Mike and Joe were great to work with on the purchase of our Ford Explorer! They went above and beyond to make the experience as "quick" as possible. This is our second purchase from Hoskins and we look forward to many more years with this vehicle!

janbom10

Jul 9, 2016

Brandon and ED were helpful in finding the color and equipment that I was looking for since I keep my cars for many years. It was a pleasant experience as now I must learn about all the new gadgets that I never had.

sparky1961

Jul 1, 2016

Thanks Mike and Ed for once again, making my wife and I very happy with our new Fusion, and F-150! You guys always have our business!

gambillford

Jun 28, 2016

We saw a vehicle online and went to look at it. We met Brian "The Mennonite" Beatty and test drove the vehicle. We did not purchase the vehicle that night. Brian was so patient and helpful. We looked around and could not find that vehicle for a better (or the same) price. We went back and specifically asked for "The Mennonite". When we found him he was leaving for the day. He was kind enough to stay and set up a time to come back the next day. We bought the vehicle and are very happy with "The Mennonite" and the dealership.

Crazy 4VW

Jun 22, 2016

Brian was the nicest and most helpful used car salesman I have ever bought a car from.

Billyd

Jun 20, 2016

I just went in to look around ,Brian Beatty was very patient and allowed me to look at several cars. We had a very good line of communication and I definitely would recommend Brian Beatty to anyone interested in buying a Ford.

nowaGMhater

Jun 8, 2016

There are still some small local dealers that care. Brian Hoskins is one of those. They are a supportive and active business in the local community. They found the Mustang with the options I wanted (what's up with all the automatics out there?) and had it in a couple of days. No hassle on my trade in and everything went quick on the day of pick up.Dave R

Joann DiFederico

Jun 7, 2016

If you are looking for a dealership that provides honesty and above and beyond customer service, look no further than Brian Hoskins Ford. Ed Kovatch treated me with the utmost courtesy and respect and worked tirelessly over the course of several days to find a vehicle within my budget. I had originally visited the dealership in January and Ed reached out to me in May for the Memorial Day Sales Event, stating that he had something in mind for me. The fact that Ed cared enough to remember me and genuinely wanted to help me find a vehicle speaks volumes to not only the fine character of this gentleman, but also to the values of Brian Hoskins Ford. Ed asked Michael Ciarlone to complete the sale and he is just as sweet and caring as Ed. It is easy to see that Brian Hoskins Ford is a family and they make you feel part of the family as soon as you walk in the door.

joann.difederico

Jun 7, 2016

If you are looking for a dealership that provides honesty and above and beyond customer service, look no further than Brian Hoskins Ford. Ed Kovatch treated me with the utmost courtesy and respect and worked tirelessly over the course of several days to find a vehicle within my budget. I had originally visited the dealership in January and Ed reached out to me in May for the Memorial Day Sales Event, stating that he had something in mind for me. The fact that Ed cared enough to remember me and genuinely wanted to help me find a vehicle speaks volumes to not only the fine character of this gentleman, but also to the values of Brian Hoskins Ford. Ed asked Michael Ciarlone to complete the sale and he is just as sweet and caring as Ed. It is easy to see that Brian Hoskins Ford is a family and they make you feel part of the family as soon as you walk in the door.

F150 Fan

Jun 6, 2016

Sales guys where all terrific. I have purchased 3 pickups and two ford cars over the years within the tri state. I must say my experience at Brian Hoskins was the best by far. Thank you!

Hoeing

Jun 1, 2016

I live in Allentown but have driven down to Brian Hoskins at least 5 times to get a new vehicle. Today I went down to get a new work truck. Ed Kovatch got me some very quick, aggressive pricing and I made the commitment over the phone. We scheduled pick up for noon today, I ran late, but the paperwork was ready. We did the transaction in 15 minutes! It took longer for Mike Carlene to go over all of details of the truck! And we love the F150. Brian even gave me a handshake and a thank you. Great service. Brian Hoskins knows how to treat people right. That is why we drive down there to buy our cars and trucks.

Bpalya

May 30, 2016

My experience at this dealership was exceptional! My dad and I had such a great experience we both ended up purchasing vehicles from here within a few days of each other . The staff is so friendly nd personnel , very informative as well. I highly recommend this dealer!!!!

BrianR

May 26, 2016

It was time for me to begin searching for a new car, my very first at that. So, I did what any consumer would do. Research the products, and once I determined a make and model I researched dealers. Brian Hoskins had already caught my attention because of other glowing reviews, but I was still a little skeptical. After one of my own personal friends refereed me to Brian Hoskins, specifically Brian Beatty, I immediately understood why Brian Hoskins receives its deserved accolades. I worked with Brian Beatty, a very personal and respectful associate of Brian Hoskins. Brian worked with me and made the process extremely simple. Consistently, Brian would answer any questions, comments, or concerns about not only the vehicle, but the entire purchasing experience. It was also refreshing that no "games" were played. Brian asked what I was looking for, what my price range was, and how much I wanted to pay monthly, and proceeded accordingly. I was never pressured to buy anything I did not want. The entire staff was courteous, from sales associates on the floor to Scot back in Finance. They celebrated my purchase and made the buying experience both quick and painless. I will forever look back on my first car purchase with fondness thanks to Brian Hoskins. If all my interactions at Brian Hoskins are like this I will surely be a lifelong customer.

Janfan01

May 18, 2016

Worked with Mike Ciarlone over the phone to select a vehicle and obtain the loan. Basically all I had to do when I arrived at the dealership was sign and drive! Which was great since I had an infant in tow. Everyone in the dealership were very professional and courteous. I plan to return to Hoskins Ford for future vehicle purchases.

EricaB

May 18, 2016

My whole family has gone to Brian Hoskins for years now an each and everyone one of us has left with a car we loved. I am currently in college so I don't have a lot of money to spend on a car, but Mike helped me find a car in my budget that I ABSOLUTElY love. I highly recommend going to Brian Hoskins and looking for a car! Don't forget to ask for Mike he's an outstanding employee who works hard to help you out.

Five-oh-coyote

May 17, 2016

Went to look at a specific used Mustang on their lot after doing ALOT of research. While on auto trader, had a chance to chat with Mike Carlene. We exchanged some information and Mike had everything ready for me when I got there after work. There was no high pressure sales b.s. Mike handled my every concern and understood immediately what I wanted in a deal to purchase. He didn't try to upsale me on anything that I didn't want. Yes, I went home with my new baby that night and couldn't be happier. I would certainly recommend anyone to stop by here if in the market for a car!

Julie

May 6, 2016

This is my local Ford dealership. I've used them for service on my previous vehicle, a 2015 Escape. I really like the service manager, so I gave them a shot at my perspective new purchase. Joe is the used car Manager. I was pleased to land with Mike Ciarlone. Mike listened to my request and executed an agreeable purchase price on a 2016 Edge. Very straight forward. Mike was professional, knowledgeable, and quite nice. If you are looking for a Ford & would like and old school family experience, give Hoskins a shot. Definitely ask for Mike Ciarlone.

BGlennRN

May 3, 2016

If you are in the market for a new car, there's no place better than the team at Brian Hoskins Ford. I've purchased my past 5 cars from Brian Hoskins. Everyone there treats you like family. I've never had a bad experience there. One of my favorite people is Michael Ciarlone. He has been my go to sales person for several of my vehicles. He is very knowledgable when it comes to all the technology loaded in my car and he is very patient when explaining everything. So if you want a car that has Ford Quality and excellent service, go to Brian Hoskins and ask for Mike. Tell them Barbara sent you.

MomBomb

Apr 22, 2016

Sales specialist, Brian Beatty, was fabulous. I follow him to any dealership. This was my first visit to dealedship. What a pleasant surprise!! Huge inventory- nice showroom and very friendly staff.

bretthoward

Apr 20, 2016

We've have never purchased a Ford and never dealt with Brian Hoskins in the past but the experience was exceptional. Mike was very quick to reply and answer any questions we had regarding the Explorer. Mike was extremely helpful, knowledgeable and easy to do business with and hopefully we'll have the pleasure again in the future.

JLG

Apr 16, 2016

The hour long drive to Brian Hoskins Ford was definitely worth the trip. The dealership is pristine and the sales staff no pressure, customer friendly.

Carnut

Apr 9, 2016

They were very knowledgable and helpful. These guys really knew their products. I highly recommend this dealership. They were honest and very friendly. What more can you say.

Carissa1

Apr 5, 2016

I went to Brian Hoskins Ford because we have bought many cars from them over the years. I bought a new car on St. Patrick's Day from a great Salesman named Brandon. Brandon went out of his way many times to make the experience painless. From the moment we walked in the door and the many changes on our part, Brandon did a great job of explaining all of the car options. I stopped by several times after my new car purchase with some questions about how the car operated and again, Brandon took the time to show me and explain how things worked. He even synched my phone contacts to my car for me. Buying my new car was very easy with no pressure what so ever! If you're looking for a new car, I definitely recommend Brian Hoskins Ford, and my salesman Brandon!!

Pitbullryan1

Mar 31, 2016

Kind friendly honest sales man that work with you to get you in the right car for you. Best experience I had in buying a car!!

Eagles01

Mar 25, 2016

George Lichowid assisted me and did a good job. He called me the day of my scheduled pick up to remind me. He was friendly and professional.

May

Mar 15, 2016

I called ahead to confirm the vehicle I was interested in was there because we were 1 1/2 hrs away. When we got there they had filled the gas tank, checked it over and had it ready for a test drive. We came to an agreement in price in less than 10 minutes and got a wonderful deal on a car I'd been searching for for weeks! The vehicle is in fantastic condition and I couldn't be happier with the service we received.

JC

Mar 11, 2016

I found my car online went in to see and test drive it and bought it. I got a great trade in offer on my vehicle, signed some paperwork and was driving off. It was quick and easy not the long drawn out sales experience you would expect at most dealers.

MOORESEY

Mar 4, 2016

The sales person I dealt with was helpful, friendly and proactive. Took the time to get necessary information need prior to the pick up of the car.

Ranger153

Feb 28, 2016

Everyone at the dealership was pleasant Diamond Dave worked with us from when I stopped by the first time to help me with everything I wanted on the car.. Ed Kovatch and Scott Shandler also werevery helpful . My wife and I are pleased with our purchase and the deal we got. .So Thank You Gentlemen !

JenM

Feb 28, 2016

Everyone that I came in contact with at Brian Hoskins Ford was helpful and pleasant. They made the experience of buying a vehicle from them a breeze. Great selection of cars to choose from. Their prices are more than fair. After checking with several other local dealerships, I definitely got the most for my money from them.

Lisa

Feb 27, 2016

Marie is great, kept me informed on what was happening. Everyone I met very nice, respectful. I will be purchasing another vehicle from Brian Hoskins Ford. Thanks Marie, Joe, Scott very pleasant transaction. great job guys.

Mfanti

Feb 24, 2016

Just purchased a 2015 Ford Expedition that I found on the web site and I'm located 2 hours away. Mike Ciarlone was an excellent Internet sales manager during the process. He answered all my questions and did a great job returning all phone calls. Never purchased a pre-owned vehicle before, but Mike made it a great experience.

BevMcConnell

Feb 23, 2016

This is the third car I have leased/purchased from Brian Hoskins, and Mike Ciarlone. He is always great to work with, and very patient explaining the car features.

Stang11

Feb 15, 2016

The friendly service received at Hoskin's Ford made the process of purchasing a car an enjoyable experience. This was largely due to Mike Ciarlone and his friendly no pressure approach to selling a car. Thanks Mike.Love the Mustang - Once the winter weather is gone I will be driving it a lot more.Brian Sponagle

Dean

Feb 15, 2016

I would like to thank George for taking the time to go over all of the options in my new company car. The entire process was very seamless and the paperwork took less than 10 minutes to complete.

ChrisK123

Feb 9, 2016

This was as seamless as it gets. George Lichowid called me to set everything up. He had me send over my information early so he could minimize my time picking up my car. That is exactly how it worked. I arrived he had the car (ford explorer) ready to go. A couple of signatures and some highlights about the new explorer (this is my second explorer) and I was on the road. I have picked up a number of company cars in the past one time it took hours but George had everything set up and ready to go. Thanks! Much Appreciated. Such good service I am taking the time to fill out this survey.

LBarth

Feb 6, 2016

I saw a 2012 Mustang online and their website. Let me say that I was impressed by the amount of photos uploaded that showed the condition of the car really well, So we made the 3 hour drive from Williamsport and I am so happy we did. This is the best dealership that I have ever visited and Mike was wonderful. I would highly recommend them.

JLoughin

Feb 3, 2016

Great experience no BSing told Brandon what I needed for my trade what %rate I needed and he got it where I needed it to be

johne

Feb 1, 2016

Recently I traded in my 2014 Explorer for a new 2016 Explorer at Brian Hoskins Ford. The individual who assisted me with the transaction was Matt Lutter. I had dealt with Matt on my previous car and was pleased to have the opportunity to work with him again.Matt was completely prepared and had all of the paperwork and approvals ready when I went to pick up the new Explorer. From dealing with the lender ( Citadel ) to working out the transference of the Sirius radio service Matt had everything completed for me. As impressive as his level of preparation for a returning customer was it was exceeded by his knowledge of the product. Matt was able to clearly explain to me all of the changes and new technology found in the 2016 Explorer. He was extremely well versed regarding the vehicle.I would strongly recommend both Brian Hoskins Ford and Matt Lutter to anyone shopping for a vehicle. They have always been a pleasure to deal with and understand the value of great customer service.

ericalove18

Jan 31, 2016

The customer service here was great! They really care about their customers and will give you the best deal possible. They are very welcoming and give you their undivided attention. I would definitely recommend this dealership to anyone looking forma new or used car!

WindowGuy1

Jan 26, 2016

I picked up a new fleet vehicle - George had me in and out. It was simple. I had quite a few new features on the vehicle that I had never experienced before - George walked me through quick and simply.

Perky1

Jan 6, 2016

I always deal with the same salesman and I don't have one bad thing to say about him or the dealership. Of course I'll be back.

Fleet Car Guy on 12/16/15

Dec 17, 2015

I picked up a fleet vehicle and was thoroughly impressed by the sales consultant (George Lichowid). Specifically I was impressed by how George took the time to explain the car features and options with calibrating my Bluetooth and loading in my phone book into the Sync system. Mind you this was a fleet vehicle, I did not purchase this car directly so for George to take the time to do this for me was highly impressive. I could tell George had a great deal of knowledge with technology, far exceeding what I know. This is my 4th fleet vehicle over the past 10yrs and never have I received such quality customer service as I did today. Thanks George!

Bentz23

Dec 14, 2015

Everyone at the dealership is awesome. Very friendly and down to business. They want to give you the best deal possible. I left feeling very happy and satisfied with the awesome deal they gave me. The truck is great and I'm so happy I chose to go with them. Marie is the the best sales woman I've ever dealt with.

pkinsey

Dec 7, 2015

We really like Hoskins! They are a top notch dealership. We really liked our salesman, Mike Ciarlone. When we go back to get our next car we will be requesting Mike Ciarlone for all of our needs. My husbands entire family has always bought from Hoskins for years. My family plus my husbands family has bought 3 cars from them just in the past year.

wouldlovetolovemytruck

Dec 7, 2015

I purchased a new F-350 Lariat from Brian Hoskins Ford. I had emailed them (and Ford) regarding an issue I had with my rear bumper. No response - no follow up - nothing. Hey I realize when you drive off the lot you are kind of on your own. But really no phone call - no nothing. And no follow up from Ford either? I had an F-150 which I absolutely loved and hence my decision to go with the 350. I guess I will need to re-think my future car/truck purchases. When you spend that kind of money on a vehicle you would think the dealership would like to make sure you are satisfied or at least make the attempt.

emtkd336

Dec 4, 2015

I am writing this review to not only let everybody know what a fantastic job Ed K and Mike C did in making not so good news turn into the best news ever but to express how appreciative I am to have Brian Hoskins Ford on my side when it comes to getting a new car. I absolutely was so impressed that Ed K went and talked to Ford Motor Credit for many hours to get me approved in a new car but the best is when I can call my sales rep while he is on a hunting vacation on his cell phone in the middle of nowhere and he answers me with a quick response that everything will be fine and it really was. Not only has this really made me happy but I truly feel blessed to have such a good group of gentlemen to assist in making it that much better. Way to go Brian Hoskins Team - (Ed, Mike, Joe & Scott). I would recommend this dealership to anybody in fact I recommended Brian Hoskins Ford to my co-worker so look out for her too. Her name is Maureen Delromano. SincerelyKira Dodd

Hiram Melkyshitz

Dec 3, 2015

I, just, got back from picking up my employer assigned lease car. George Lichowid delivered the vehicle at 0800 today. Even though he has a broken foot and was in obvious discomfort... He made me feel like I was buying the dealership. What a breath of fresh air it was to see "Service with a Smile" acted out in front of me!!! I will tell anyone I know looking for a car to see the Brian Hoskins Dealership. If a part-time courtesy delivery guy is pleased to "talk up" the place, I want to be part of that and share it with everyone.George - Take care of that foot and thanks for the music tips!!Gerry Setley

red head

Nov 30, 2015

I was very happy with my service. BILL EXPLAINED EVERYTHING IN DEALTAIL. I WOULD GIVE HIM THE HIGHEST SERVICE RATING.. I WOULD DEFFENTLY BUY ANOTHER VERHICLE FROM THEM.

MK

Nov 29, 2015

I have been dealing with Brian Hoskins Ford now for the past 15 years. They just put me in a new 2016 Ford Escape that is fantastic. This is my 4th car from this dealership and their excellent sales staff and service techs cannot be beat. They have always been accommodating to the max and made sure I was happy and secure in my choice of purchase., making sure I got the best deal possible. My thanks to Mike Ciarlone, Joe, Dave, Ed and all the staff that are part of Brian Hoskins family. I

Dave Thomas

Nov 28, 2015

I knew what I wanted , Mike Ciarlone was my sales rep . I called that morning, Mike told me to call before I got there so he could have the car ready for me to test drive . when I got there it was ready , I took an immediate test drive , by the time I got back from my test drive , he had numbers & payment duration already put together . I picked out the duration I wanted ,we shook hands and he finished the sale . smoothest transaction I have ever made dealing with a car salesman . Ed Kovatch did the final paperwork for me to sign , and sold me on a protection plan for the next 7 years which I really appreciated, I have no car worries for the next 7 years .Thank you Mike and Ed !

Jwhite

Nov 25, 2015

The team at Brain Hoskins is great! When I came in to pick up my car they had everything ready. There was no wait and hassle free. MIke Ciarlone took the time to go over the features and technology of my vehicle. He knew the car inside and out!

Lori O

Nov 25, 2015

I'd drive an hour to get my Ford! It was the simplest process for me, a senior, the staff especially Mike and Ed helped me through all the transactions and set up absolutely everything for me from radio stations to phone and most important navigation. so I could get back to Allentown. You guys are the best! Not, to mention the best car, now if I can just get it away from my Granddaughter, she has appointed herself my chauffeur

billmctear

Nov 25, 2015

Have been purchasing my vehicles from Mike at Brian Hoskins Ford for many years now. You really are dealing with friends when buying a car there. They handle everything for you to make the transaction as simple as possible. My last purchase (Nov 2015) I emailed Mike my wish list and within 24 hours he had found a car that had everything on my list, had it delivered to the dealer and I picked it up the next night. Doesn't get any easier than that!!

DesignWizard

Nov 23, 2015

My husband and I recently leased 2 cars from Brian Hoskins Dealership. We had a wonderful experience primarily due to their sales representative, Matt Lutter. His friendly, helpful and knowledgeable demeanor helped in creating a relaxed atmosphere. We can honestly say that this was the best car leasing/buying experience weve ever had and we would absolutely do it again!!

meshapug

Nov 22, 2015

I cannot say enough good things about the staff at Brian Hoskins. Marie knew exactly what car I wanted, Ed Kovatch and Scott Chandler are awesome. Both of these individuals took very good care of us and made sure that we left with exactly what we wanted and Scott took the time to search all financing institutions until he got us the best interest rate. I traded in another brand of car because of the service and professionalism at Brian Hoskins.

thankyou

Nov 22, 2015

There were some bumps, miscommunication, and trouble spots, but we both made it through, and I'd go back again. Overall, a worthwhile experience.The end.

Mfin

Nov 17, 2015

From start to finish ( or car purchase) our experience with this dealership was fantastic.Our salesman Bill was new to the dealership, he was very personable and professional throughout our entire experience. The first car I was interested in was sold before I was ready to buy, but Bill went above and beyond to find me the exact car I wanted. We never felt rushed or pressured throughout and have since found out how many other people we know have purchased here. Would definitely recommend this dealership to anyone looking for great customer service and selection

Hoeing

Nov 15, 2015

I live 75 miles from this dealership but continue to drive to Hoskins to get my vehicles because they are so good to deal with. I trust them with everything I do. I even send my mother in law down to deal with them also. Ed Kovatch is a no nonsense guy that values peoples time and situations. I always come out of the dealership with a great deal, exact truck/car that I was looking for and great knowledge of how the vehicle operates because Mike goes over it so well. They operate their business like I handle my own...treat people with dignity and respect and they will forever be loyal. That is why I have no problem driving down to Brian Hoskins Ford to make a purchase!

Durantda

Nov 14, 2015

My experience with George Lichowid was very efficient,very committed to customer satisfaction. Most of all very helpful with my new vehicle and helping me set up my cell phones with SYNC. Also all the features of the vehicle.

dtown310

Nov 13, 2015

Just received my second Ford from Brian Hoskins and Mike Ciarlone. Mike's a no-BS guy who cuts to the chase and made the entire experience (both times) as enjoyable as can be at a car dealer. He is responsive, helpful and did everything he could to make sure I was happy when I left the dealership.

SusanD

Nov 12, 2015

In the last few weeks I was looking for a convertible as a second car. I saw a Mini Cooper at Brian Hoskins and went to take a test drive. I made the decision to purchase it and went back the next day to sign the paperwork. As I was sitting at the table, a red 2013 Mustang convertible caught my eye and I decided I no longer wanted to purchase the Mini Cooper. My sales associated Eric Wroten was excellent and had no issues with me changing my mind, even though the paperwork had already been started for the Mini. We took the Mustang for a test drive and I was sold. He started the paperwork again and within an hour my transaction was completed. They detailed my car and made it perfect for me to pick up the next day. I could not have been happier with the service and professionalism of Eric. He could have been irritated that I changed my mind after he had completed the paperwork, but just wanted to see me happy with the purchase I was making. I would recommend Eric and Brian Hoskins to anyone looking for a Ford or a used car. Scott who does all of the financing was also excellent. He worked with me on the options for payments and had all the financial paperwork done in no time. Thanks for making my car buying experience so pleasant, I love my Mustang!

johny1234595

Nov 6, 2015

I am fron NY and i drove 5 1/2 hours to buy a vehicle from mike, Mika always returned my phone calls, and when i arrived everything was as described and discussed. Paperwork was waiting and ready to go, The salesman mike also helped me transfer my belongings,tools,ect from my old truck into the new one I bought while he was in his suit and tie!!!!!!. Overall the best experience I have ever had buying a vehicle. I will definitely be back to buy another one.

Chuck

Oct 23, 2015

From my first internet inquire to the day I picked up my new truck, Mike was there every step of the way. He's very knowledgeable about the vehicles he sells. He is a very personable, genuine, and friendly man. He made the process of buying a new vehicle effortless. No pressure buying at its best.

ARI pick-up

Oct 21, 2015

I had to pick up my ARI vehicle from this dealership. I worked with George Lichowid and he was very efficient and friendly. He called me a few days before he knew my SUV would arrive and asked me to send him all the info he needed to have the paperwork completed. Once the SUV arrived, we set up a day and time to meet and he had everything ready. All I needed to do was sign a few papers and that was it. He went over the vehicle to show me all the features and helped me sync my phone. It was a very quick and easy process and had me on my way within 30-45 mins...great service from George. ThanksStacey Frederick

MaryKay

Oct 20, 2015

Found the Ford I wanted on Autotrader, and this dealership had the listing. Drove to Coatesville from York, PA and was completely satisfied with every aspect of the car buying experience. I would not hesitate to recommend this dealership to anyone looking to purchase one of their vehicles. Brandon and Joe were a pleasure to do business with.

Dawn

Oct 7, 2015

I was referred by a friend and glad that I went to them. I dealt with Michael, who was an absolute pleasure. He was very knowledgeable (about the business), professional and delivered on what I was looking for. I got a really good deal on a 2013 Ford Fusion. I will definitely be a returning customer!

fjeller119

Oct 4, 2015

Great experience, with an awesome sales team. I dealt with Mike Ciarlone and he was very helpful. He helped me to find the right truck for my needs and budget.

stanprzychodzien

Oct 1, 2015

Micheal Ciarlone was excellent to work with and worked hard to make the deal work. Joe the used car manager was great to work with since it was the second time to buy a car from him. Great experience .Stan Przychodzien

mikedbarton

Sep 28, 2015

Great experience, great vehicle, at a great value. In and out in a hour. Don't waste another minute of your time shopping. Happy Happy Happy.

JoeLaur

Sep 23, 2015

After months of searching, and a bad experience at another dealership, we were very defensive going in. My girlfriend and I were hesitant to talk to Brandon when he approached us. He remained very patient with us through our indecisiveness, never making us feel rushed. He didn't force keys in our hands for every car we looked at and he didn't battle our price objections. We went there expecting to settle on a car and instead we drove out in my girlfriend's dream car. Brandon and the management team bent over backwards to make our car fit our budget. We can't thank them enough!

JoeLaur

Sep 23, 2015

After months of searching, and a bad experience at another dealership, we were very defensive going in. My girlfriend and I were hesitant to talk to Brandon when he approached us. He remained very patient with us through our indecisiveness, never making us feel rushed. He didn't force keys in our hands for every car we looked at and he didn't battle our price objections. We went there expecting to settle on a car and instead we drove out in my girlfriend's dream car. Brandon and the management team bent over backwards to make our car fit our budget. We can't thank them enough!

jtredford

Sep 22, 2015

From the minute I arrived to test drive the new Ford F-150, Mike was friendly and efficient. He had prepared a few truck and financing options for me, so no time was wasted. He was forthright with rebates, incentives and dealer pricing, so I knew what it might cost me to get what I wanted. At first, I wanted to custom build a truck, but it turns out that a great truck already was on the lot. I test drove that day and told Mike that I wasn't ready to make a decision. Here's where the experience is set apart... no "let me go back into the room" or "what can I do to make you buy this today" spiel! He thanked me for coming in and told me that I could contact him any time if I wanted to take it further. THAT is what I appreciated most! Over the next few days, he followed up via email and we negotiated a deal that worked for both of us. A week after my first test drive, I made an appointment and bought the truck. They even sent someone to pick me up at my house! The buying process was just as smooth and quick as my first visit. Mike had prepared almost everything ahead of time (even the car detailing!) and he respected my decisions to not add on any of the "extras." He walked me through the car's features in detail and I drove off 2 hours after arriving a happy new car owner. Thanks Mike!

ralph 7w1

Sep 14, 2015

From the minute I found what I was interested in online and it carried over to actually seeing the car ,test driving it, and hearing all the options and things on the car , I must add my salesman Mike helped make the deal a great one. They had it detailed and ready to go on the morning I said I was coming to buy it. Mike followed through with everything we needed to do , needed to know , and was very attentive to our questions or concerns. Very knowledgeable is how I have to describe Mike. You can tell how some salesman know and the rest B.S. You as well as I did can trust Mike all the way around, so if your looking to buy a car here's the Dealership to go to. You won't be sorry. Why not see Mike for the car you need for the upcoming winter.

ford03

Sep 12, 2015

Awesome dealership where everyone on the team will do anything they can to help you. The team knew what I was looking for and was upfront and honest with me throughout the entire process. Highly recommend going to this dealership for any Ford product.

Tricia

Sep 12, 2015

I just bought a 2016 Escape and Mike C. was the greatest to work with. We have been buying cars from Hoskins for quite a few years and have never been let down, the Sales Team is the BEST. They work with you to get you the best pricing and financing. Definitely ask for Mike, he is great to work with and is amazing at teaching you the new technology in the car. Thanks Mike...I love my car!!!!

Ralph Finkbiner Jr

Sep 11, 2015

I found my used car online, went to look at it and felt comfortable with my salesman . Was very fair to deal with, very helpful with all my questions and concerns. This is the place to go to make a great purchase with a feeling of confidence in your purchase. I would definitely go back again to buy. Great peace of mind to know how well it went!

Ilana

Aug 31, 2015

Everyone I have worked with in obtaining my new car has been so amazingly helpful, communicative and satisfying with obtaining me the perfect deal on such a great car! I'm so happy that I am sure they will remain a business we patience among my friends and family for years to come!

Ilana

Aug 31, 2015

Everyone I have worked with in obtaining my new car has been so amazingly helpful, communicative and satisfying with obtaining me the perfect deal on such a great car! I'm so happy that I am sure they will remain a business we patience among my friends and family for years to come!

Jason

Aug 27, 2015

I went to Brian Hoskins ford after many dealers all of then ignorant and miss leading but at this dealership I had the best time there no problem with talking to anyone and I bought the truck I have been searching for and the man I spoke to on the phone and when I got there Mr. Dimond Dave was awesome to deal with we talk about price and they worked with me and I love my new truck and price I payed for it it's a 08 cadillac escalade ext truck and I couldn't be happier with the service and all the people who work at brian Hoskins ford I would recommend everyone to shop hear for your next ride you will be treated with respect and knowledge from a awesome staff couldn't be happier thank you Mr Dimond Dave and Hoskins ford

dmsred

Aug 25, 2015

You couldn't ask for a better buying experience from Brian Hoskins Ford. This is the 2nd new Focus I have purchased, and I'm very happy with my new car.

Horse_Owner_2

Aug 8, 2015

We bought a new F150 - they had just what we wanted for pulling our horse trailer. Mike Ciarlone was great to work with. I highly recommend Brian Hoskins Ford. Very friendly atmosphere, and Mike explained everything about the truck - all the bells and whistles. Thanks!

cierrapwise

Aug 1, 2015

How do I begin this review without first giving a HUGE thank you to Mike Ciarlone. To summarize my experience, I was referred to Brian Hoskins from a relative who had a great experience with their first car purchase. From the moment we spoke via phone, Mike was very attentive and professional. The first car I picked out was a 2011 Toyota Corolla, and after submitting my application through different banks over the course of 2 hours I finally got an approval! I was so excited that I didn't even want to test drive the vehicle, against Mike's suggestion. To make a long story short the vehicle was a stick shift, which is like a foreign language to me. Not only did Mike take the time out to ATTEMPT to teach me how to drive stick, once we both realized that would be an epic fail he did something that any other dealership would not have done; he found me another car (automatic of course). Thank you Mike and Scot for your patience and understanding, as well as your professionalism. The car I ended up with is a Chevy Sonic and I am very pleased with my purchase. I will definitely refer others to Brian Hoskins, and Mike I am forever indebted to you :)

Cierra W.

Aug 1, 2015

How do I begin this review without first giving a HUGE thank you to Mike Ciarlone. To summarize my experience, I was referred to Brian Hoskins from a relative who had a great experience with their first car purchase. From the moment we spoke via phone, Mike was very attentive and professional. The first car I picked out was a 2011 Toyota Corolla, and after submitting my application through different banks over the course of 2 hours I finally got an approval! I was so excited that I didn't even want to test drive the vehicle, against Mike's suggestion. To make a long story short the vehicle was a stick shift, which is like a foreign language to me. Not only did Mike take the time out to ATTEMPT to teach me how to drive stick, once we both realized that would be an epic fail he did something that any other dealership would not have done; he found me another car (automatic of course). Thank you Mike and Scot for your patience and understanding, as well as your professionalism. The car I ended up with is a Chevy Sonic and I am very pleased with my purchase. I will definitely refer others to Brian Hoskins, and Mike I am forever indebted to you :)

crystalfailor

Jul 30, 2015

Everything about buying my car was easy. They found a car I wanted for the price I needed and all happened very quick. It was all such a smooth process thanks to Bill, Mike, Brandon and Scot!

Danglin1moreonce

Jul 27, 2015

My experience working with Micheal Ciarlone was a good one. He was very professional and catering to my circumstances, which required much deligence and pateience.. I would strongly recommend this dealership, and Mike as a sales person.. Satisfied Customer Dwayne Anglin

Car dealer

Jul 27, 2015

Mike was great to work with over the internet and in person. He was a pleasing change from the other dealerships. No pressure. Seem to be there for you to help you get the car you want.

rga

Jul 24, 2015

Purchased a 2014 Ford Mustang and was extremely impressed with the process from beginning to end. I have probably purchased about 6 cars over my lifetime and this was by far the best experience I have ever had. I priced out about the same Mustang at 4 different dealers and Mike C at Brian Hoskins not only offered the best deal, but got back to me quickly with numbers and follow-up. My wife and I drove all the way up from NJ and were not disappointed as the deal was exactly what we discussed on e-mail. I was pretty shocked that it was such a smooth process compared to other times buying cars. We ended up getting much better treatment compared to closer dealers in Wilmington, DE and Media. It seems these guys really realize that people value a smoother and quicker experience given the shortage of time we all have these days!Scot the finance manager was also great. He was extremely friendly and accommodating. He presented us with different options without us feeling pressured. He was also quite personable. Really great experience from beginning to end. Highly recommend!

craftsman-2000

Jul 23, 2015

I was able to find the exact F150 I wanted and negotiate the price via email an telephone. There was no pressure to take on any additional services and we literally signed all of the paperwork to finance and purchase the vehicle in less than 10 minutes. There was great attention to detail in showing my all of the features of the vehicle. Great customer service! I would definitely recommend dealing with Michael Ciarlone and Brian Hoskins Ford!

JestDancin

Jul 14, 2015

Had a great buying experience with these guys. Very informative and accommodating with my new truck. Would definitely go back!!! Mike was great and super easy to deal with.

Dapper Dave D

Jul 6, 2015

Trading in and purchasing our new Escape was a smooth and pleasant experience. Every one I dealt with was helpful and knowledgeable, especially Mike our sales person who explained every thing about our new vehicle with us. Would recommend buying from them!

Maryjanee319

Jul 1, 2015

The experience I had trading in my car here and getting into a new suv was great! My salesman Mike actually took the time to explain the process to me and had excellent customer service the whole time! Deffinetly made the process painless. I chose this dealership because Mr Hoskins is always a pleasure to talk to. I will highly reccommend them to anyone looking for a vehicle.

Jmar107

Jun 21, 2015

I recommend this dealership to anyone in the market for a new or used vehicle. Everyone was professional and very helpful. Mike is a straight shooter and was great to work with. I will definitely consider going back when it's time for a new vehicle.

newcarbuyer

Jun 20, 2015

I had a very pleasant car-buying experience. Both Mike and Scot were friendly, humorous, and honest. They thoroughly explained what services I would be receiving and what services were optional. I believe that I was given a fair deal.

a_new_zig

Jun 1, 2015

Having dealt with 2 ford dealers prior to walking through the doors of Hoskins, I have to say that my previous experiences were good, enough so, that I considered returning to either dealer. I saw a few vehicles I was interested in and reached out to them and eventually to Hoskins. Mike was beyond professional, accommodating, friendly, and speedy with any correspondence (he answered all 1000 of my annoying questions). Best of all, never pushy! My husband and I traveled the 30+ miles to do business with Mike on a Tuesday night, we traded in 2 cars and drove off the lot with our new Focus Titanium in less than 2 hours. So, to all those who are questioning making the trip to Hoskins for a new vehicle, the answer is "yes, you should go." Mike, thanks again!A&J Zig

waltermeyer

May 28, 2015

We bought a used truck and once we got it home we inspected the truck closer and there was 4 things wrong with it!!! TOO MANY! Those things should have been taken care of before being put on the lot. However I still thought the dealership was ok until we took it to them to get it fixed. We made an appointment and it took over a week until we got the truck back. We kept calling and they would say tomorrow and it was not done then they would say the next day, still not done. This went on for 8 days. The service manager never said sorry just kept making excuses. We were so angry we decided to call the general manager and to my surprise he never even called back. Basically once you buy the car, the professionalism and care you receive is poor!

BAM327

May 21, 2015

I purchased an F150 here in 2010 and have had a solid 4 star experience between the vehicle and the buying process. I still own the truck. I also have an F250 company truck. My company wants all service to be done at a dealership. My work schedule is very intense and it is very difficult to not only be without the F250 for a day but to also coordinate dropping it off and picking it up. I made my appointment 2 weeks ago to look at the transmission and was very clear to Kevin Trost over the phone that I understood parts and availability and I understood that the entire repair may not be possible in one day. I also let him know of my work situation and that I could not leave the truck more than one day. I requested that the problem be diagnosed the day of my appt and if necessary I would make another appointment for repairs once the parts came in. 2 weeks later I take the truck in the night before the appt and reiterated to Kevin what we had talked about when I scheduled the appt and that I needed the truck for Friday. He understood and said no problem. The day of the appointment I waited around until 5 with no word from Kevin. When I called for an update he told me they were just getting ready to look at it and they would have to keep it through the day tomorrow. I told him that didn't work for me and that I would be there to pick it up shortly. In the mean time I scheduled another appointment with a different dealership. This may seem like a minor issue, but I had this appointment for 2 weeks and clearly stated how they needed to accommodate me which I didn't think was an outrageous request. They do not consider customers schedules and have no regard towards inconveniencing anyone. I am in a very similar industry to the automotive industry. I am in outside sales and deal with a shop and service and parts with a $2bil/year manufacturer. I know that my company would NEVER treat a customer this way. I go above and beyond for my customers every day and know that I do everything in my power to keep them happy. To be treated like this is completely unacceptable. To make matters worse, once I addressed my discontent with Kevin when I picked my truck up there was no apology. I am not done with Ford, but I will not go back to Brian Hoskins for anything after this. Luckily in this area there are quite a few different Ford dealerships that I have the option of dealing with.

Hgraham41

May 19, 2015

They were great to my wife and I in out purchase of a silver ford ranger. No hassle no pressure and most importantly they listened when I spoke.

bthompson71

May 19, 2015

Mike and Scott were up front and direct with no games like other dealers I had went to. My daughter and I both bought ford fusions since we extremely pleased with the service and interest rate obtained on our loans from Brian Hoskins Ford. Thank you!

Ohio Guy

May 11, 2015

I recently had the pleasurable experience of buying a new 2014 Ford Mustang from Brian Hoskins Ford. I found the ad on line for a well equipped Mustang, and contacted Marie DiMassa. Marie was prompt and thorough. She addressed my questions and concerns, and provided prompt returns of my phone calls and emails. After a few offers and counter offers, we had completed a deal for the new Mustang and for my trade in. Being from Ohio, it was a full day's drive each way. Marie had the paperwork ready to go and efficiently concluded the purchase process. Joe DeMarino provided great insight into operation of some of the subtle features of the car, time well worth spending. Scot Shandler greatly assisted with description of extended warranties available. Bill Tarter offered some friendly advice for driving in the local area and for the long trip back home. (turns out Bill and I are from the same home town, so the chat was very friendly and enjoyable).All and all, a great buying experience. The BH Team graciously answered my many questions, and made sure that everything was in order to complete the sale. I would highly recommend the Brian Hoskins team.

Wart

May 2, 2015

My better half had specific requirements regarding color and I had must haves regarding specifications for a 2015 Ford Edge. Marie DiMassa and Bill Tarter did a great job of quickly tracking down exactly the right vehicle that met our indicated requirements -- most impressive. These individuals also kept the sales experience efficient and pleasant which was greatly appreciated as well. To top it off, I had gotten pre-approved for an auto loan for a rate that I thought was unbeatable -- better than any other lender was willing to offer on the internet. We'll Scot the finance manager got me a rate that was 2 and a half points better. What a friendly team that went a good bit out of their way meet our needs which unfortunately is a bit out of the norm today!!!!

Wart01

May 2, 2015

My better half had specific requirements regarding color and I had must haves regarding specifications for a 2015 Ford Edge. Marie DiMassa and Bill Tarter did a great job of quickly tracking down exactly the right vehicle that met our indicated requirements -- most impressive. These individuals also kept the sales experience efficient and pleasant which was greatly appreciated as well. To top it off, I had gotten pre-approved for an auto loan for a rate that I thought was unbeatable -- better than any other lender was willing to offer on the internet. We'll Scot the finance manager got me a rate that was 2 and a half points better. What a friendly team that went a good bit out of their way to meet our needs which unfortunately is a bit out of the norm today!!!!

joelafferty

Apr 30, 2015

I recently purchased a new Ford Explorer from Matt Lutter. Everything about the car buying experience was first class. Matt Lutter is both personal and professional, and took his time to answer all of my questions. I highly recommend working with him if you are looking for a new Ford. My family and I love our new Ford.

Joe

Apr 30, 2015

I recently purchased a new Ford Explorer from Matt Lutter. Everything about the car buying experience was first class. Matt Lutter is both personal and professional, and took his time to answer all of my questions. I highly recommend working with him if you are looking for a new Ford. My family and I love our new Ford.

Boomer

Apr 20, 2015

Mike found me the exact car I wanted and as always the service was first rate. I own a small business and have a whole fleet of BH Fords and wouldn't think of dealing with anyone else. I have recommended them to friends and family and everyone is well satisfied with the cars and the deals.

Bill Mac

Apr 3, 2015

Mike made this purchase extremely easy. I wanted this exact truck, F150 XLT Supercab and was concerned that it would not be available when I returned to the area in the end of March. Mike worked the deal with my trade in over the phone, we came to a meeting of the minds on price and trade in and the truck was waiting for me on April first. Excellent experience, good deal and friendly professional service. Would surely recommend this dealership.

mjord211

Apr 1, 2015

my faince and I whent in just looking for a new used car, we met with mike and told him what we could afford and he had a great ca in mid right away!!! a 2012 ford focus se! my fiance fell in love with the car instantly!!! it was about 8:30m when we got there so mike did everything he could to get us in the car by the next day and he did!!! thanks mike!! we will deff. be back in the future=]

Tom

Apr 1, 2015

Terrific. Friendly.I had a great experence purchasing a car at this dealer. I will return for another when I'm ready for another purchase.

Mike and Katie

Apr 1, 2015

my faince and I whent in just looking for a new used car, we met with mike and told him what we could afford and he had a great ca in mid right away!!! a 2012 ford focus se! my fiance fell in love with the car instantly!!! it was about 8:30m when we got there so mike did everything he could to get us in the car by the next day and he did!!! thanks mike!! we will deff. be back in the future=]

Gregory

Mar 10, 2015

I was looking for a new or low-milage Fiesta, but it had to be green! Unfortunately, the Fiestas on the lot were other colors, so Mike kept in touch and found a 2013 Green Fiesta in Ohio. Within a couple weeks, I was able to go pick it up and I am loving it! My friends at work are raving about it and said that it is totally ME! Thanks to Brian Hoskins Ford and Mike for finding such a great car for me!Betty G.

Fords Rule

Mar 8, 2015

Search the Internet for about a week and found the truck I was looking for. I sent a request that I was interested in the truck and Mike got back to me the next day. The following Sat during a snow storm he had the truck inside the shop for me to look at. The photos of the truck was dead on. We took care of the paperwork and I was a proud owner of a Ford Raptor. Drove out Monday with my trade and the truck was ready to go. Spoke to Joe prior to driving out since Mike was on snow duty and he offered to have the truck delivered to me 1.5 hours away. Mike spent the time going over all of the controls and options for the truck.

mjdelany

Mar 7, 2015

If felt good buying a truck from these guys. It's not some gigantic dealership where they try to sell you something you don't need or want. Would definitely recommend them!

KatieP33

Mar 6, 2015

My family has been going to Brian Hoskins for quite some time and we have not been let down. The staff is friendly, knowledgeable, and efficient. Mike C was SO helpful (especially along with Ed and Scot! They have a great group of employees at Brian Hoskins...I highly recommend!

tagged

Mar 2, 2015

My salesperson went to extraordinary measures to make the deal absolutely painless. This is my second vehicle with Matt and he has made me a Hoskins customer for life!

robert

Feb 23, 2015

I brought my Ford Focus in for a code engine miss on number 2 cyl. Your service department told me a plug wire was off on number 4, then they told me a list of things they found wrong from brakes to lites to a timing belt. I told them to fix the issues. They charged me over $ 1000 and I thought all is well. A week later engine starts to miss again turning on the check engine lite setting a code miss on number 2 cyl then it went away then it happens again 2 weeks later. So I take it back and they say it needs a coil pack. I told them the car was here before for the same issue and they didn't fix the issue but sold me a bunch of stuff I didn't come in for. Don't they garrantee their work. The service writer gave me attitude and said he only can tell what the issue is right now. I asked how do I know 2 weeks from now the same thing doesn't happen and they sell me some other fix. Don't you garrantee your work-- no answer from the service writer. He tried to sell me a battery even though the battery had not been giving me any trouble even with this artic weather --I told him to fix the issue I brought it in for and nothing else. When I went to pick the car up the battery was dead-- is someone playing games. The bill was 356.00 for a coil pack. I was not happy with the service or the way I was talked to by the service writer. I just wanted you guys to stand behind your work-- big disappointment. I will not be back. New update as of 02/27/15-- I received a call from the general manager, Ed. He had read my review and felt I had not been treated right and wanted to make things right. I was surprised as I was not expecting the dealer to be reading the review I wrote warning others of the way I was treated. Anyway Ed apologized for the way I was treated and told me he wanted to reimburse the labor charge for the second repair installing a new coil pack to solve the number 2 cyl miss I had brought it in for the first time. Thanks Ed, general manager, and Abby in service who took care of the reimbursement. Much happier now.

TKCTanaka

Feb 18, 2015

As a buyer of numerous new and used cars over the past 30 years, I have experienced the good and bad of car buying. I just purchased a used 2014 Ford Expedition from Marie at Brian Hoskins Ford and it was an awesome experience from start to finish. I found the vehicle on the Internet and basically made the deal over the phone since I live 70 miles away. I had a trade and there was no funny business when I went to the dealership. The deal was as discussed, was handled quickly and professionally. The pricing was fair and did not involve all of the normal back and forth. I would buy there again and recommend to family and friends.

imacrazhntr

Feb 10, 2015

Bought FORDs in the past, could not work out a deal locally so I took a ride to this dealer. Seen they had what I was looking for and made a deal. Friendly welcoming knowledgeable sales staff,and service department Pat McDevit , was friendly enough to answer some questions I had. Mike Ciarlone and ED Kovatch, helped in the closing. FORD has a great group of people at this dealership for sure. Thanks again guys. Will be back for sure.

SamF

Jan 24, 2015

I recently purchased a 2011 F150. Everyone I dealt with was focused on our collective needs and made the entire process very easy. Internet Sales Manager Mike Ciarlone, Matt Lutter in sales, used car Manager Joe DiMarino and Finance Manager Scot Shandler made the deal work from initial contact through the negotiation and into prep, finance and delivery. Not to mention the price...excellent.Best buying experience I've had in a Ford dealership. Highly recommended.

Bill S.

Jan 22, 2015

This is my second truck I bought for Brian Hoskins . Mike Ciarlone was my salesman for both .He's nowledgeable and a pleasure to deal with.

pacgmc

Jan 5, 2015

I have purchased several case from Brian Hoskins Ford and can always count in my salesman Michael and Joe to take good care of me when I come into the dealership to purchase a vehicle. Also the gentleman in the detail department as he takes great care of my petty wishes. :-). thank you again for the great experience.

Mary

Dec 21, 2014

I love this dealership!! They don't pressure you and they take the time to explain everything to you. They treat you like a person not another sale!!!

franknstang

Dec 19, 2014

Michael Ciarlone sat with me to order my 2015 Mustang Gt and helped me through the process of selecting options that I may like. He was familiar with the car and all it's features. It was enjoyable to say the least. Once order was placed to Michigan Michael kept me updated regarding everystep of the build progress through delivery. When it arrived we met and spent as much time as I needed to understand the features and controls these new hi tech Fords have. I am invited back anytime to meet and have any new questions answered. I feel that I made a friend buying my new car. I am thrilled with the Mustang!

cars2buy

Dec 16, 2014

I can't thank Matt Lutter enough. He showed me a great car inside and out and was very honest and upfront about the price, quality and customer satisfaction on the 2012 pre-owned certified ford fusion I test drove. The price was perfect along with the car so it didn't take long to decide driving home with it that night. I would also like to thank the brian hoskins finance staff for being extremely flexible and accommodating on the finance of the vehicle as well. I feel confident in the vehicle I left with and the price I am paying for it. Thanks again Matt and the staff! I will be a return customer for sure!

pdilullo

Dec 14, 2014

Mike Ciarlone and Joe DeMarino made things easy, were very responsive, and were quick to help me out of a tough situation. Really made it a great experience.

danicole1

Dec 11, 2014

I traded in my small car for a 2011 Ford Edge (great vehicle for the record). I had a high roll over on my car but I desperately wanted out of it! Matt worked with me to get me in the Edge at a price that I could easily afford. They were straight forward and talked me through the entire process. My boyfriend and I were so pleased with the customer service and how willing they were to work with me. My boyfriend went back about 3 months later to see Matt and talk to him about getting into a truck. Once again, Brian Hoskins saved the day and got my boyfriend in a F150 he adores! To make a long story short, Brian Hoskins and Matt Lutter are the way to go when purchasing a vehicle! They have a great selection and of course you can't go wrong with a ford! They make you feel comfortable about your purchase and will never force you into something you can't afford.

christine.hrinak

Dec 1, 2014

Thank you Ed and Mike at Brian Hoskins Ford for making my car buying experience easy and quick! Love my new 2015 Ford Escape Titanium! Would recommend this dealership and these two men to anyone looking to buy a new or used car.

Christine H

Dec 1, 2014

Thank you Ed and Mike at Brian Hoskins Ford for making my car buying experience easy and quick! Love my new 2015 Ford Escape Titanium! Would recommend this dealership and these two men to anyone looking to buy a new or used car.

Sally Kinsey

Nov 20, 2014

I recently traded in my 2001 Ford Tarus. My husband and I did our homework to find a new vehicle and Brian Hoskins Ford gave us the best deal after we compared prices from 3 other dealers and the internet, Ed Kovatch found the car we wanted, a 2014 Edge, and made the deal in no time at all. Our Family has purchased cars from this dealership over the last 36 years and they always give us the best deal in the county. This dealership did an excellent job going the extra mile to be friendly and provide outstanding customer service. The day we pickup up the car, Mike Ciarlone was extremely helpful in prepping the car and explaining all the new functions with ease and clarity. He streamlined the paperwork and worked very hard to see that I was pleased with the new vehicle and familiar with all the high tech features. This is a quality dealership with first class employees who will work with you and will be there for years to come when you need quality service or future sales.

Michael E.

Nov 10, 2014

Great dealership to buy from. I bought a new Explorer from them and loved the great deal that I received from them, that I went back and bought a Raptor 3 weeks later. I got an amazing deal on both vehicles. I even recommended them to a friend, who went in there and bought an F-150 from them the same day because of the tremendous deal.

Evansmc1

Nov 9, 2014

Great dealership to buy from. I bought a new Explorer from them and loved the great deal that I received from them, that I went back and bought a Raptor 3 weeks later. I got an amazing deal on both vehicles. I even recommended them to a friend, who went in there and bought an F-150 from them the same day because of the tremendous deal.

imagefillers

Nov 8, 2014

I just traded in my 2012 F-150 Crew Cab for a 2014 F-150 Crew Cab. This was my 3rd purchase in a row from Hoskins. I always deal with Mike Ciarlone and Joe Demarino. They are super easy to work with and always make the transaction quick and painless. They recognize my needs and walk me through the sale without any effort on my part. Isn't that what we all look for in a car dealership? Scot Shandler did a great job helping me again with the paperwork. Excellent work all around. Thanks guys!!

jklarkin82

Nov 6, 2014

I have been working hard to better my damaged credit score and was finally in the position to qualify for an auto loan. This dealership did an excellent job going above and beyond my expectations in the buying process. They did not take advantage of my credit situation and not only got me bought but gave me a more than fair deal. I know where I will be buying my vehicles from in the many years to come. Excellent customer service and very friendly.

4XFordF150

Nov 3, 2014

Mike Ciarlone is the best, He was very helpful and extremely knowledgeable about Ford products. We bought an F 150 and it was the best experience ever buying a vehicle and we would not hesitate to send anyone we know to Mike. He was patient and took a great deal of time to explain the truck and its features before we left the lot. Thanks for everything!

dprice71566

Oct 27, 2014

I had called Mike up about 4 weeks ago and asked him to call me when they received the 2015 mustang, and he did on a Monday, and with the crappy weather that week, I finally made it up there praying it was still there, and it was. Mike happened to be on vacation that Saturday, but when I walked in Joe new exactly who I was and what I was there for. I have purchased 2 mustangs with Brian Hoskins and this is my 3rd. Matt filled in for Mike while he was away and went over with me on the basic stuff on the Sync and the display screen. I was in and out of there in 2 hours. Just like always, fast, friendly, courteous, Will not go anywhere else. Great customer service. Thank you!

TerriArtillio

Oct 11, 2014

I had been looking for an escape for 5 months and contacted this dealership from online shopping. I got a very quick response .I live an hour away and negotiated with Mike Ciarlone over the phone. I thought for sure once I got there, there was going to be haggling over the deal we made, but absolutely not. Mike was true to his word from our phone conversation. Easy and quick closing. The best car buying experience ever. Thank again Mike.

BuiltFordTuff17

Oct 2, 2014

Met Ed first, who hooked us up with Mike. Both of them were absolutely awesome. Really personable and helpful. Just a great experience leasing my first new car. Didn't feel pressured at all. Very relaxed experience. Mike took me on the test drive and pulled out three different trucks for me. He even took the time to explain al the new electronics and even helped my sync my phone once we decided on a new f150 XLT. Once I was in the truck and ready to go gave me his card if I had any other questions. Just a great team working at Hoskins. Was the first time at a dealership I wasn't swarmed with salesmen in the parking lot which made the whole experience a good one. Gave me time to make up my mind without someone breathing down my neck! Felt like a family place, and I enjoyed the whole experience. Kudos to Pat in service dept. for recommending I come up, take a look around, and talk to some folks. Would definitely consider going there again in the future!

drconrad77

Sep 9, 2014

Matt was my primary salesman and Mike spent considerable time with me at delivery showing me the controls and nav/entertainment system. Both were extremely friendly and demonstrated that they truly enjoy their work. I don't know who calls the shots (short of Brian himself) but they were very accommodating in marking the car as sold while I scrambled to get the money together. Being that 2014 is the final model year for Mustang before the new 2015 design, 2014's are in short supply, so I appreciated them taking it off the market for me. The only thing I would have liked to do differently is schedule a later day and time for Mike or Matt to show me the nav/entertainment system. It's a relatively long process when all I wanted to do at the time was drive my new car out of there. I wasn't really absorbing everything Mike was telling me at the time. But he really knows his stuff. And Matt spent time on his day off ensuring that the car was prepped before delivery. Everything about my experience was extremely positive.

kperry10

Sep 2, 2014

After considering numerous brands, we chose Ford. Our experience could not have been better! We were off on a test drive in record time and appreciated that our decision-making process was so well respected. The paperwork was handled very efficiently and the new car orientation was extremely thorough and "hands on." We would recommend Brian Hoskins Ford without reservation!

bullbear8989

Sep 2, 2014

I was in the market for a pickup truck recently and had been repeatedly disappointed by my search results, dealership inventory and dealer conversation. Just when I thought my expectations would never be met, I stumbled upon Brian Hoskins Ford with Mike Ciarlone at the helm. Mike Ciarlone, a name that should be synonymous with care, common sense, or even professionalism, was an outstanding partner while determining the best truck fit for me. I had my body style, engine, price point, and additional requirements for both personal and business use and comfort. Mike did his research and came back to me with the perfect match. He proved that he would go to bat for me and put in the time to find what I needed and wanted. His customer service professionalism was outstanding and he made the sale because he listened to and understood what I was saying. He didn't just sell me a truck; he made a match between truck and buyer because of a keen ear and a friendly professional attitude. I recommend Mike Ciarlone for anyone who wants a true partner during their auto experience, not just a salesman. Mike has my vote for future customers and has my appreciation for all of his hard work and dedication. He's an asset to Brian Hoskins Ford and a testament to sales reps and managers everywhere. If you listen....the sales will come.

First-time Ford Owner

Sep 2, 2014

After considering numerous brands, we chose Ford. Our experience could not have been better! We were off on a test drive in record time and appreciated that our decision-making process was so well respected. The paperwork was handled very efficiently and the new car orientation was extremely thorough and "hands on." We would recommend Brian Hoskins Ford without reservation!

DillonDelgado20

Aug 26, 2014

I walked into Brian Hoskins Ford without a clue on the process of buying a car. I was assisted by Mike Ciarlone. He was very personable, patient, and took the time to explain the process to me. In the end, he was able to get me approved for financing on the truck that I wanted. I left Brian Hoskins Ford that day in the truck of my choice, with a smile on my face, and not once did I feel pressured to make a decision! I will definitely recommend my friends and family to buy from this dealership.

BubbaFan#1

Aug 26, 2014

I walked into Brian Hoskins Ford without a clue on the correct process for buying a car. I was assisted by Michael Ciarlone. He was very personable, patient and took the time to explain the process to me. In the end, he was able to get me approved for financing in order to purchase the truck I desired. I left the dealership in my truck with a smile on my face, and not once did I feel pressured to make a decision. I will definitely recommend my friends and family to this dealership in the future.

Lisacallinan

Aug 18, 2014

I had a wonderful buying experience at Hoskins Ford. Everyone was helpful and friendly--especially Mike Ciarlone. Mike provided outstanding product knowledge and professional advice. Thank you to Mike and the entire staff.

Lisac

Aug 18, 2014

I had a wonderful buying experience at Brian Hoskins Ford. Mike Ciarlone provide outstanding product knowledge and professional advice. The entire staff was courteous and friendly. Thank you!

IFITZOK

Aug 5, 2014

Thank you, Rodger Scheiderman, Joe DeMarino and Scot Schandler! You certainly made my car purchase easy .. and affordable. My Mom and her neighbor praised your dealership and that is why I went to Hoskins to buy. You all went above and beyond to find me just the right vehicle with all the options I wanted in an Edge. Now my friend, Carol, will be is starting the seach for a truck for her boyfriend here. ...Nice meeting you, too, Brian!

Genevieve Ruppel

Aug 4, 2014

Matthew Lutter proved to be an exceptional dealer. Not only did he listen to exactly what I was looking for but he always emailed or called me back in a timely manner - which was of great importance to me at the time. Although I am from New York, Matt made it worth the trip and I now own my first new car. I highly recommend working with Matt and Brian Hoskins Ford. Additionally, when I went to buy my car, Matt and Scot were well prepared, organized, and made the entire process easy and quick.

Genny

Aug 4, 2014

A friend recommended contacting Matt Lutter at Brian Hoskins Ford because she and her family buy all of their cars at this dealership and have had great experiences. Being from New York, I was weary of contacting them and explaining what I was looking for through emails and the phone because of possible miscommunication and the run-around some car dealers present. However, Matt Lutter proved to be exceptionally helpful. Not only did he listen to exactly what I was looking for, but he was always prompt in returning emails and phone calls. When I arrived to buy my car, it was right out front with balloons, the paper work was completed and the process was easy and quick. Matt was great and I would recommend him, as well as Brian Hoskins Ford in general, to anyone.

jimbo

Jul 30, 2014

great job by the internet team of Matt and Mike. leased my new edge and process went very quick and smooth.

elawnorth

Jul 16, 2014

Using autotrader we located the vehicle we were interested in at this dealership. Micheal contacted us and stayed respectfully in contact over a 2 week period. When we drove 1 1/2 hrs to see the car, the customer service and respect for our time was admirable. The whole sale process was smooth and quick. We could not have been happier. And it fidnt hurt thst they let me sit in a brand new Shelby!!!!

elawno

Jul 16, 2014

Our experience at BH Ford was awesome. We went there bc they had one of two vehicles we found and their respectful but consistent follow-up on our inquiry let us know they wanted to sell a car as apposed to us just going to buy one. They worked with us and were very accomadating. Even offering to let us drive the car an hour and a half home to get a good feel for it. We would definately go back to this dealership for our next vehicle and request to specifically work with Michael!!!!!

satisfied customers

Jul 6, 2014

Mike with internet sales was great to work with. No pressure and very informative and helpful with questions.

Paul Chaya

Jun 2, 2014

I'll Be Back! I just leased my second Ford Escape from this dealership and cannot say enough positive things about the vehicle, the price, and the people I worked with. The reason I returned was because of the great service and support I received in leasing and servicing my firstEscape. Everyone was friendly, knowledgable, honest, and very thorough in explaining the features. Mike Ciarlone, Ed Kovatch, Scot Shandler and Mary Dooley-Smith were professional, personable and went the extra mile in taking care of my wife and I. When my lease on this car is up I'll be back to Hoskins for another one.

Brian Patronie

May 19, 2014

I have a question for you Brian; Why do you waste your time and money by maintaining a maintenance scheduling option? Because apparently it doesn`t matter if you make an appointment or not, unless you stay with the vehicle apparently you go to the back of the line...consistently I might add. The first attempt occurred over a month ago, I called and spoke with Kevin Trost, a senior service manager and explained to him that I needed an oil change, and to investigate pulley/belt noise on my 2004 F-350 6.0 diesel dually crew-cab truck. I told him I`d drop it off Sunday evening, he`d have the truck all day Monday, and give me a call when he was through with it. Well after getting off work at 3:00pm (and no phone call) I called Mr. Trost to ask what the status was on the vehicle, he made some excuse that they`d like to keep the vehicle over-night as the tech had investigated but hadn`t yet determined the cause of the noise. I told him no, I needed the truck back because my wife needed her car back, (a car she bought from your dealership I might add), and we`d be down to pick it up. Mr. Trost asked if I still wanted the oil change performed. At that point the entire situation became clear to me; much to my surprise not only was the vehicle not complete your service department HADN`T EVEN STARTED ON IT. I told him to perform the oil change and within less than an hour he called back that the oil change was complete and we collected the vehicle. With the previous experience in mind I scheduled a service appointment a week in advance for today, I clearly communicated with the service manager on duty my wants and needs at that time, and left the vehicle last Sunday (yesterday) with specific instructions to investigate the idler and tensioner pulley`s, replace them if necessary and replace the serpentine belt. Again I dropped the truck off Sunday evening, making sure to use the drop box and providing written, specific instructions. While at work at approx. 10:00am I called the service department to enquire as to the status of my truck and received a curt answer that "you dropped it off, we give priority to the people who are waiting on their vehicles, we`ll call you when we can tell you what`s wrong and get your authorization to fix it". Wow. Really? THEN WHY MAKE AN APPOINTMENT? GET THIS; After getting off work at 3:00pm I drove to your dealership and "cruised" the service department lot looking for my truck. When I didn`t see it my first thought was "well, they`re working on it". I parked my wife`s car (the second time I had to borrow it, inconveniencing her again), approached the counter and spoke with Mr. Trost as to what the truck`s status was. He replied "oh, we`re working on it, give us another hour or two and I`ll call you". Satisfied that what I thought was perhaps a miscommunication on my part during the first attempt had been rectified and my truck was being worked on, I went home and waited, telling my wife she`d have her car back shortly and I could continue to plan a trip to Pittsburgh to visit with my family over the holiday weekend...then the phone call. Mr. Trost explained to me that the technician had just started the work, and that the estimate was approx., $1100.00! He was asking for permission to proceed, and again the vehicle would have to remain there overnight! So HE LIED to me. Again I was sent to the back of the line and the vehicle hadn`t been touched the entire work day. I called back after first approving the work and told him to stop, put the truck back together and call me when it was ready, Brian as my wife as my witness that phone call came less than 30 minutes after I hung up the phone...when we picked the truck up I had to wait 10 minutes to speak to Mr. Trost who initially was going to charge me a half-hour of labor but canceled that charge considering the circumstances I suppose. When asked why my truck hadn`t been touched all he could say as "I don't know". WOW. GREAT! YOU CALL THIS SERVICE? B. Patronie

Sekkes9

May 10, 2014

I highly recommend these guys. Great experience with a knowledgable people who did not waste my time. It would be a mistake to go anywhere else.

Jeff Havenga

May 6, 2014

Ed Kovatch and his team at Brian Hoskins Ford - TOP NOTCH! They work hard for their customers and treat them with respect, courtesy, and understanding. You can trust Ed and his people for good deals.

fungijeffh

May 5, 2014

Ed Kovatch and his team worked OT to get us the best vehicles for us for best prices! We had a hard situation and they found a fix with win win solution for us!

kvernem

Apr 28, 2014

Mike Ciarlone was excellent. I originally made connection via the internet and Mike made contact quickly. The purchase was a surprise for my wife's 45th birthday and Mike helped to make the entire process enjoyable. His attention to helping make sure we understood the vehicle was like none that I have experienced before. We will be certain to have the car serviced here and share our experience with others.

Rob/Kim

Apr 28, 2014

I searched inventory at many different dealerships prior to Brian Hoskins Ford and none had the selection of Brian Hoskins Ford. Our internet sales person was Mike Ciarlone. He was helpful in understanding what I was looking for in a vehicle. After making internet contact he was quick to respond and fully helpful throughout the process. The purchase was to be a surprise for my wife and not only did he make me comfortable throughout the process, but he took the time to make sure that my wife was happy by explaining all aspects of the vehicle. Often times dealerships move people in and out, but even after the deal was sealed, Mike was there to make sure that before we left, we understood all that the vehicle could do. I would highly recommend this dealership, especially Mike Ciarlone.

JOHN D

Apr 28, 2014

This is my 12th plus vechicle from hoskns ford i can honestly say i will not go anywhere else, i know that the service is the best and the price well that speaks for itself!

Bootsrok

Apr 23, 2014

Came in 3 weeks ago and bought a "Used" car. The sales man was great. We kept them open late because they were selling cars like hot cakes that night. Two weeks and three calls, they were asking me for the title on my trade in. It was in the contract "THEY" needed to make the last payment so "THEY" could get the title. When I called the company, they had not received the payment for the payoff after two and a half weeks. The bill is due in 1 week and I don't need a bad credit score because a payment wasn't made on time. Now my reg was due at the end of the month, (because they didn't give me a new tag, still have my old tag) and they want me to jump through hoops with penn dot for me to pay the updated reg and they will pay me back. They still owe me money for the pay off of the old car. Then they will have to re transfer it back. (too much hassle if you ask me) They said they would give me a new tag but it's a bit out of way from home, 30 Miles or so. Selling the car was wonderful, the paperwork not so happy about. Three weeks later and I have a bad license plate on the car and a payback on the pay off. I would give them a week or so to get this all taken care of, but three weeks later I feel like I'm driving a car thats stolen because I don't have proper paperwork on the car. I drive around 60 miles a day. I don't need to get pulled over by a police officer and explain all this too him. They are really nice but i guess they rushed too much and didn't listen to the full story of my car. But I will admit, I love my Ford Escape.

JD

Apr 21, 2014

I HAVE TO SAY THIS IS MY I THINK 10TH CAR FROM THIS DEALER SHIP I WILL GO NOWHERE ELSE

Sebastian

Apr 16, 2014

I came there when it was raining really hard but the salesman couldn't have cared less. He went out there with me and checked out the cars without hesitation. All question were answered honestly without that seek for making more cash. No constant worries when i will come to get the car or how much i want to pay right now. After a very dissappointing visit at a different dealer this was a real dream! For me service counts more than some bugs up or down the price !

tomren4

Apr 6, 2014

Mike Ciarlone was excellent on the service he gave to us in purchasing our new car. Dealing with Mike and the rest of the Dealership was excellent.

monty615

Mar 21, 2014

Mike Ciarlone was top notch! He was very professional and knew exactly what I was looking for. Talking with him before I made the drive, which was about 30 miles from my house, he made it very promising that I would leave with the truck I did buy. He and the dealership are worth the trip! I highly recommend them both!!

wallacr1

Mar 14, 2014

My initial meeting with Mike Ciarlone over the internet was a terrific experience.He was extremely friendly, knowledgable and answered all my questions.Upon walking in to the dealership, my wife and I felt very welcome. No hassel, pressure or surprises!We met with Mike and he helped us through the entire process of buying our new truck.It was hard on my wife giving up our older Ford truck and trading it in, but Mike and his co workers were completely understanding.They made the entire experience a positive one!We love our F250 and we will definitely recommend Brian Hoskins Ford... and Mike (Bubba) Ciarlone.Thanks so muchRob and Tara Wallace

pelle

Mar 12, 2014

Joe, Mike, and Scott were very good explaining in detail but not to the point of bordom everything I needed to know. There was no pressure to buy and I felt very comfortable with them.

dkab13

Mar 12, 2014

Had a much better experience purchasing a vehicle from this dealership than we have had previously at other dealers. Came back with a great price on first contact. Friendly service. Not a lot of hassle to buy warranties or add-ons. Would recommend highly.

Pelleace

Mar 12, 2014

The guys at Hoskins were very knowledgeable, courteous, and there was no pressure to buy. They explained everything in layman's terms and made it exciting not boring. I would Highly recommend buying from Brian Hoskins Ford

dkab13

Mar 12, 2014

Would highly recommend this dealership. Received a good quote on a new vehicle on first contact. Friendly service, and a very low hassle buying experience.

blkfx4

Mar 2, 2014

Mike Ciarlone negotiated the deal with me over the phone because I live over an hour away and they had the specific vehicle that I wanted. We settled on a figure for the purchase vehicle and my trade and when I came in there was no b.s.. Everything was simple and went smoothly. I have a lot of experience purchasing vehicles and I must admit, this has been by far the best one. I live within walking distance of a Ford dealership however I will be traveling an hour to Coatesville to see Mike for my next purchase.

tlloyd22

Feb 24, 2014

Mike was very helpful I would like to thank him for all the work he put on to get me the perfect car and he did I drove off the lot in a mustang gt and I would tell everyone I know to go to mike he's a great guy really knows customer service thanks mike

t.lloyd

Feb 13, 2014

it was a great time wonderful bathrooms good job mike C

J White

Feb 11, 2014

I was shopping for a hybrid vehicle. Brian Hoskins Ford worked with me to find the model, color and vehicle extras I was looking for. When I picked up the vehicle, Michael was extremely knowledgeable and helpful with all of the vehicles technology. He really knew the car inside and out. Brian Hoskins customer service is excellent. I am very happy with my vehicle.

bhsherdil

Feb 3, 2014

Went in to buy a used BMW 135i I saw on their website, and when I first came in I was greeted by a salesman named Roger. We went outside and checked out the car, and was even kind enough to let me bring the car into the service bay to check it out since it had gotten dark out. Roger was friendly and helpful in answering my questions and was overall a great guy. Then when it came time for the business, we sat down, he had my trade appraised, and we began the negotiation. Them knowing I came from a distance to buy the car, they low balled the crap out of me. I told Roger that these figures were laughable, and presented a counter offer with the intentions of speaking to the manager since obviously it was not him who presented feces on the paper in front of me. Then this is when the experience went down like the Hindenburg, right when I was greeted by this smug guy named Joe DeMarino. When Joe first approached me he wouldn't even sit down because he thought it was "a waste of time." I had to kindly ask him multiple times just to sit down so we could begin a negotiation, and when going over the figures, he'd bring his price down by a few hundred, and expect me to move up a few thousand. He was basically asking me to tell him that I was willing to pay six grand over price for it. I told him it was absolutely ridiculous and that he couldn't possibly manage to broker a deal like this. He said that there was nothing left to talk about and stood up and walked back to his desk without returning with my keys, making me sit there for a good five minutes before I got up myself to go to him and retrieve my keys. During this time, I also found out he was trying to run me several thousand OVER book for the 135i! I would say all of this is shocking to me, but it definitely explained why I was the only customer in the dealership; maybe they were trying to make rent off that sale? I'm sitting here a month later writing this review because I saw the price drop online by a few thousand, and I thought hey that's funny... didn't Joe say that somebody would buy it the next week? The funniest part of it all was that I was willing to spend a few grand, cash/finance/whatever I wanted the xxxx car, but even as it sits there, I'd rather walk to work than listen to that guy try and run train on me again. Absolutely horrible experience from him, but Roger was a great guy. Would not recommend to anyone.

CONeill

Jan 21, 2014

This is my second car purchased from Brian Hoskins Ford. Once again I was utterly impressed with the entire sales process from start to finish. Matt Lutter was my salesmen who was very friendly and professional. Matt answered all my questions in a timely manner and communicated very well during the trade in and purchase process. He provided me the utmost customer service! Thanks again to the entire Brian Hoskins Ford staff!

ColinONeill

Jan 20, 2014

This is my second car purchased from Brian Hoskins Ford. Once again I was utterly impressed with the entire sales process from start to finish. Matt Lutter was my salesmen who was very friendly and professional. Matt answered all my questions in a timely manner and communicated very well during the trade in and purchase process. He provided me the utmost customer service!Thanks again to the entire Brian Hoskins Ford staff!

mraezer

Jan 13, 2014

All of the staff was very friendly. I would definitely recommend people to buy a car there and will be back in the future for my next car.

Tduane

Jan 9, 2014

I had a great experience with my lease trade in and new vehicle lease. Mike Ciarlone (and all the staff at Brian Hoskins) were very friendly, knowledgeable, experienced and humorous throughout my visit. It was a great, non stressful experience. I love the casual, no pressure atmosphere. I am a very satisfied customer. I will definitely refer to friends and family.

michaelORourke

Jan 9, 2014

For the rest of my life I will choose Brian Hoskins Ford for my automotive needs. Not only were their prices very competitive, their selection was the best around. The real reason, however, to buy a car from this dealership is their customer service. The staff at Hoskins was extremely knowledgeable and accommodating. They took the time to listen to what I was looking for and then showed me options to meet my needs. It truly felt as if I was dealing with someone I had known my whole life. They made the stressful task of buying a car stress free.

pres93

Jan 9, 2014

Ive been looking for a quality used pickup truck for some time, and had been monitoring the internet for one. I found a used Toyota Tundra at Brian Hoskins Ford. I took a ride down after work one night, and was greeted promptly by Matt Lutter at the door. He grabbed the keys, put a plate on the car and sent me on my way (didnt ride with me either, which I appreciated). During my test drive they evaluated my trade, and when I returned, we sat down and had a brief conversation. Joe DeMarino (used car manager) joined the conversation as well.I left the dealership that night (about one hour of my time) to stop and think. No pressure at all from Matt or Joe. The next afternoon, Matt and I horse traded through a couple of calls and nailed the deal down. I arrived at the dealer at 4:15 and left at 4:45 with my new truck. Scott Shandler, their finance manager, had all the paper work started when I got there.All in all, this was the best experience Ive ever had buying a car. I made the deal as lucrative as possible for the dealership by trading my car, financing through them (at a small premium over what my bank offered) and buying a warranty. They responded with a very aggressive final price. I highly recommend them.

MikeOjr

Jan 9, 2014

For the rest of my life I will choose Brian Hoskins Ford for my automotive needs. Not only were their prices very competitive, their selection was the best around. The real reason, however, to buy a car from this dealership is their customer service. The staff at Hoskins was extremely knowledgeable and accommodating. They took the time to listen to what I was looking for and then showed me options to meet my needs. It truly felt as if I was dealing with someone I had known my whole life. They made the stressful task of buying a car stress free.

Tami Osborne

Jan 9, 2014

I had a great experience with my lease trade in and new vehicle lease. Mike Ciarlone (and all the staff at Brian Hoskins) were very friendly, knowledgeable, experienced and humorous throughout my visit. It was a great, non stressful experience. I love the casual, no pressure atmosphere. I am a very satisfied customer. I will definitely refer to friends and family.

Dave

Jan 9, 2014

Ive been looking for a quality used pickup truck for some time, and had been monitoring the internet for one. I found a used Toyota Tundra at Brian Hoskins Ford. I took a ride down after work one night, and was greeted promptly by Matt Lutter at the door. He grabbed the keys, put a plate on the car and sent me on my way (didnt ride with me either, which I appreciated). During my test drive they evaluated my trade, and when I returned, we sat down and had a brief conversation. Joe DeMarino (used car manager) joined the conversation as well. I left the dealership that night (about one hour of my time) to stop and think. No pressure at all from Matt or Joe. The next afternoon, Matt and I horse traded through a couple of calls and nailed the deal down. I arrived at the dealer at 4:15 and left at 4:45 with my new truck. Scott Shandler, their finance manager, had all the paper work started when I got there. All in all, this was the best experience Ive ever had buying a car. I made the deal as lucrative as possible for the dealership by trading my car, financing through them (at a small premium over what my bank offered) and buying a warranty. They responded with a very aggressive final price. I highly recommend them.

pin64

Dec 23, 2013

I've probably owned 30 cars and no Fords since a '74 LTD. I'd spent a few months this past summer researching new vehicles and thought I'd narrowed it down to the usual culprits... Lexus, Audi, Cadillac but then stumbled upon the new Fusion which I'd previously dismissed along with similar Chevy / Dodge / Nissan / Hyundai offerings. The Fusion was quickly gaining my interest based on lots of web reviews so I decided to contact Mike at Brian Hoskins via the internet for a test drive. I've found Mike to be pleasant and knowledgeable and I had a great test drive and several follow up visits with him. I finally decided to purchase a Fusion because I really liked it, but I bought it at Hoskins because of the people that work there. I got it for a price I was after, in the color/options I wanted, and they even brought in from out of state quickly on short notice. Through the entire process Mike was always offering alternatives without being pushy, so if I'd overlooked something it was almost certainly brought to my attention so I could make the best decision possible. He also spent several hours of his time going over all of the technology in the Fusion which really helped me through the learning curve today's cars are bringing to market. Since the sale a few months ago I've also found the service department to be just as friendly and up front as one could hope for and I was in/out quickly. I highly recommend contacting Mike if you have any interest in a Ford!

pin64

Dec 22, 2013

I've probably owned 30 cars and no Fords since a '74 LTD. I'd spent a few months this past summer researching new vehicles and thought I'd narrowed it down to the usual culprits... Lexus, Audi, Cadillac but then stumbled upon the new Fusion which I'd previously dismissed along with similar Chevy / Dodge / Nissan / Hyundai offerings. The Fusion was quickly gaining my interest based on lots of web reviews so I decided to contact Mike at Brian Hoskins via the internet for a test drive. I've found Mike to be pleasant and knowledgeable and I had a great test drive and several follow up visits with him. I finally decided to purchase a Fusion because I really liked it, but I bought it at Hoskins because of the people that work there. I got it for a price I was after, in the color/options I wanted, and they even brought in from out of state quickly on short notice. Through the entire process Mike was always offering alternatives without being pushy, so if I'd overlooked something it was almost certainly brought to my attention so I could make the best decision possible. He also spent several hours of his time going over all of the technology in the Fusion which really helped me through the learning curve today's cars are bringing to market. Since the sale a few months ago I've also found the service department to be just as friendly and up front as one could hope for and I was in/out quickly. I highly recommend contacting Mike if you have any interest in a Ford!

Nelson

Dec 16, 2013

Bought a 2010 Mercedes ML. Had great pleasure working with Marie. She even used her time off to come to the dealership to accommodate my schedule. I felt like home during the purchase. The price is very reasonable. I would love to recommend to my friends! Want to give them more business!!!

mickey07

Dec 1, 2013

Went in looking to buy a new car on Black Friday. We ended up buying a new car for myself and after talking over some details we bought a new car for my daughter the next day ! The process was easy and painless !

Tom Mettinger

Dec 1, 2013

PC12312011. I was out black Friday Shopping talking to Mike and ended up buying 2 new cars ! Quick easy and painless ! THANK YOU !!

pdpowell

Nov 12, 2013

This was about my 12th purchase from Brian Hoskins Ford. I am very satisfied with the dealership after all these years. They have always treated me right everytime I vist. They are always extremely friendly and wil go out of there way for you. Mike C is an amazing person. His expertise and knowledge of the products they sell and how they operate is second to none. I can never say enough about the entire dealership. They make buying a car/truck, very easy.

Powelld

Nov 12, 2013

This was about my 12th purchase from Brian Hoskins Ford. I am very satisfied with the dealership after all these years. They have always treated me right everytime I vist. They are always extremely friendly and wil go out of there way for you. Mike C is an amazing person. His expertise and knowledge of the products they sell and how they operate is second to none. I can never say enough about the entire dealership. They make buying a car/truck, very easy.

NavyDad

Nov 11, 2013

I just leased another new Explorer form Brian Hoskins Ford and the reason I did it is the PEOPLE! The staff is ALWAYS courteous and helpful and deliver what they Promise! I have been working with this dealership for over 25 years and they NEVER disappoint....and ALWAYS provide an incredibly high level of service and expertise. I (probably like you), despise the haggling process of buying a new vehicle, but at Brian Hoskins Ford, I actually enjoy the process because I do not feel like I am getting a sales pitch and they do not put me in a position to "play the negotiating game". Direct, straightforward and honest people is why I keep going back and will continue. You should too!

Navy Dad

Nov 11, 2013

I just leased another new Explorer form Brian Hoskins Ford and the reason I did it is the PEOPLE! The staff is ALWAYS courteous and helpful and deliver what they Promise! I have been working with this dealership for over 25 years and they NEVER disappoint....and ALWAYS provide an incredibly high level of service and expertise. I (probably like you), despise the haggling process of buying a new vehicle, but at Brian Hoskins Ford, I actually enjoy the process because I do not feel like I am getting a sales pitch and they do not put me in a position to "play the negotiating game". Direct, straightforward and honest people is why I keep going back and will continue. You should too!

John- Philly Sports Fan

Nov 11, 2013

I just leased another new Explorer form Brian Hoskins Ford and the reason I did it is the PEOPLE! The staff is ALWAYS courteous and helpful and deliver what they Promise! I have been working with this dealership for over 25 years and they NEVER disappoint....and ALWAYS provide an incredibly high level of service and expertise. I (probably like you), despise the haggling process of buying a new vehicle, but at Brian Hoskins Ford, I actually enjoy the process because I do not feel like I am getting a sales pitch and they do not put me in a position to "play the negotiating game". Direct, straight forward and honest people is why I keep going back and will continue. You should too!

Bob

Nov 10, 2013

Had a nice and easy auto buying experience at Bob Hoskins.

VictorAdams

Nov 8, 2013

Took a rough running '06 F150 taken in for service. Ford has a known issue with spark plugs for that year and model. There are some four class action lawsuits, so the issue is well documented. Google it and you can read all about it. Basically, the plugs crack when removing them. Broken pieces sometimes have to be fished out if they fall into the engine. Ford even has a special tool to deal with the issue, which is tantamount to an admission of design flaw. My replacement plugs ended up costing $1,000 dollars. Worse, the next day, when the truck STILL ran rough, they cited a new issue (VCT solenoid), and said it was pure coincidence that it broke while they were replacing the spark plugs. That strains credulity, to say the least. They then proceeded to charge me an additional $650 to repair that! Of course Ford corporate does not get involved in workmanship issues, so I was at the mercy of the service manager and his unverifiable story of the service situation. I would discourage anyone from purchasing a vehicle at Brian Hoskins Ford.I had purchased two other trucks from them, but will consider Toyota now. On the upside, it seems like a casual place to work. I noticed employees gathered around a computer watching YouTube videos.

vthokie

Nov 3, 2013

I contacted the dealership via their internet site. The salesman contacted me quickly and we were able to set everything up the same day. I was expecting acouple days but drove off the lot in my new vehicle. Thank you for the quick turn around.

christine724

Nov 2, 2013

Great experience. Everything quick and simple. We were able to complete the transaction in one visit. My first internet car purchase and it went great.

Nichole

Nov 2, 2013

The staff at Brian Hoskins Ford was friendly and helpful. They made transitioning from one lease to another very smooth and easy. Thank you Brian, Ed, Matt and & Scott for all your help. I love my new Ford Escape!!

ABURW

Oct 21, 2013

Michael Ciarlone was very kind and patient when assisting me in purchasing m used 2008 Ford Fusion. He was quick to answer any questions I had. This was the first time I was financing a vehicle on my own, and I felt right at ease while filling out the mountain of paperwork that comes with buying a car. The car itself was in tip top shape, and the employees did a great job detailing it and making it look brand new. When showed it off at work the following Monday (I ought it on a Saturday) my coworkers could hardly believe it was used car. Much thanks to Mike and the staff at Brian Hoskins in Coatesville.

Awalton

Oct 21, 2013

I had a very smooth car buying experience. This was my first time financing a vehicle on my own, and I know the buying process can be long and exhausting, but I felt at ease at Brian Hoskins. I clearly was in the right hands. The associate who worked with me was very helpful and patient. The car was in tip top shape as well.

kbrown19335

Oct 15, 2013

I had a great experience with Michael Ciarlone when I traded in my 2010 Ford Mustang for a 2014 Ford Mustang. The sales department gave me a great value on my trade in, as well as a great price on the 2014 model. I would recommend this dealership to anyone. They were able to get the make and model that I was looking for. Overall, a very positive experience.

Mark W

Oct 1, 2013

My wife and I set out to buy a new car. We had 4 different dealers we wanted to visit to compare there cars and make a decision on which car best fit our needs. Two of the dealerships did not even listen when we told them what we wanted in a vehicle. Another dealership would not give us the price when we were there, they told us we had to come back, We went to Brian Hoskin's Ford and they were very attentive to our needs. We told them the type of car we wanted to test drive and the options we wanted. To our amazement they listened and brought several cars for us to test drive. When it came to the financing they explained everything. There were no hidden cost. What a delight. This is the second car I have purchased from them, and I plan on returning for my next car.

dakkoz

Sep 24, 2013

Excellent dealings with a great Dealership. I recommend Brian Hoskins Ford to anyone purchasing a new Car or Truck. They make the sales process easy and comfortable. They gave me a great rate on a trade in and got me into the car I wanted. Thanks Brian Hoskins Ford.

Matt

Sep 24, 2013

Comfortable, effortless, and smooth....describes my dealings with Brian Hoskins Ford. I have purchased a number of vehicles from them and have continuously been impresed by their sales and service teams. You will not find a better, more fair dealership. Thanks Brian, Ed, Mike, and the entire organization. I'll be back again!

ColinONeill

Sep 22, 2013

I recently had my Ford F150 serviced at Brian Hoskins Ford. Scheduling the appointment online was a breeze. Kevin was very helpful during the entire service from the drop off to picking up the vehicle. Excellent communication and very fast turn around! Thanks for everything!

rewerkheiser

Sep 8, 2013

Mike Ciarlone did an awesome job helping me to get the truck I needed. Everything went so well, and we love the new truck! Thanks.

jlgpj789

Sep 4, 2013

We had looked everywhere for a good used Jeep. From the first phone call, when we talked to Roger, to the time we showed up all out expience with them was wonderful. Upon arrival from meeting Joe to the time spend with Matt it was the best expience we have had will a carr dealer. they make you feel that you were important and the fiendlyness was over welming. I would go back to deal with them again and send my friends to them without a doubt.

lisalentz425

Aug 30, 2013

It took me several months to decide if I wanted to buy a new car. Ed Kovatch and Michael Ciarlone spent alot of time with my husband and I during our decision making process. They were both patient and helpful. I never felt pressure to make a decision before I was ready, and appreciated that they knew it was a big decision. We ultimately decided to buy the vehicle based on the comfort level we felt after walking through the entire process. We live in the same community as the dealership, and have 3 school age boys that attend the local schools there. We were pleased, and appreciated their contributions to the community and their sponsorship of the organizations where my children directly benefit.Great dealership, great staff, and a great experience. Thank you Brian, Ed, and Michael....you are the best!

joelinda87

Aug 27, 2013

Great experience with these guys. My salesman Diamond Dave had a no- nonsense approach to cars sales and was very knowledgeable about the vehicle and all the options. I saved over $1500.00 on my purchase. The car did need some minor service and their service department had the car back to me in no time . I have recommended Hoskins Ford to my friends and family.

Boondoggie

Aug 23, 2013

This was the best car buying experience I have had in 40 years. Mike was a pleasure to work with and exceeded my requesta. I will definatly reccomend Hoskins Ford to anyone I know in the market for a car.

hystick

Aug 22, 2013

17 th Ford i purchased frm Brian Hoskins. Excellent relationship , excellent service.. Employee commitment & commitment to customer is excellent. Have always given buyer all the options availiable, includung finance options.

colts619

Aug 18, 2013

Very friendly dealership.No pressure to buy.Very accomidating.Mike Ciarlone went over new vehicle with you until you were comfortable with the operation of everything.He is the Sync Man.Had tonneau cover and bed liner installed,and did a wonderful job.Joe DeMarino was very friendly and pleasant to work with,as was Scott Shandler.Over all one of the best car buying experiences I have had.

lgardiner1

Aug 12, 2013

Michael Ciarlone was a pleasure to work with. He reduced our stress and worry. He's very friendly and explains everything clearly. I've worked with him since the sale and he continues to be attentive to my needs. I would highly recommend Michael to my friends/family should they be in the market for a new or used vehicle.

Silverdcab

Aug 11, 2013

First class service from this dealership. Bought 4 vehicles from them and never had a problem there. Will always get my return service. We also use their service department and are very pleased.

BevMcConnell

Aug 3, 2013

This is the second time I have worked with Mike, and they were both great experiences. He always spends time answering any questions that may pop up. There is no pressure from either Mike or the dealership. I would definitely recommend him.

debbconn

Jul 31, 2013

It was a pleasure to purchase a car from Brian Hoskin's Ford dealership. Everyone was very friendly and there was absolutely no pressure to purchase. Mike and Joe worked with us in getting the best possible deal for the used car we purchased. They were all very accomodating and took care of all the necessary paper work to complete the sale in a very timely manner.

Goinmstead

Jul 26, 2013

Matt this experience very easy and with a no hassle no stress closing that made our lives even better. My wife and I had been looking for this vehicle for some time and had another dealrship engaged but they were not having any luck and even told us to look for the vehicle once I called Matt to inquire about one we had it puchased in under an hour after the test drive. going through brian Hoskins was the easiest purchase of a car that i have ever had. Matt made the experience with his professionalism and his expertise he listened to what we wanted and was able to make that happen. Brian Hoskins is a gread dealer but working with Matt Lutter would be the best move you can make at this dealership!!!

Lmorgantini

Jul 24, 2013

My daughter just got her driver's license in December and managed to bump into a guardrail after only 6 months of driving. She was fine, the car was not. We started with a used Ford Escape and I decided after this accident that I wanted a bigger car for her to drive, so I focused on the Ford Explorer. I, myself, had purchased several new Explorers in the last twenty years, so I was comfortable with a used one for both reliability and safety, and looks! I went online and checked many different sites, and found a nice looking one at Brian Hoskins Ford in Thorndale, PA. Although I only live ten miles away, I had always gone in a different direction when purchasing my vehicles. Not any more.From the first phone call, to the last follow-up one, I was greeted with kindness, informative conversation and a willingness to accomodate my needs and my price range. No push, no pressure, just a friendly "let's do this" kind of sale which I found both inviting and refreshing.I first spoke with Ed Kovach on the telephone and he held the car until I could get there the following day. I looked at the car, loved it - it was everything they said it would be - and we shook hands and I drove away the following day with a beautiful, well maintained new "used" Ford Explorer for my daughter. Ok, it's really for her to drive, but I leave my Benz in the driveway and sneak hers because I am a Ford girl, bigger the better, and I love the tow hitch for my bike rack and boat trailer. Ed was kind, helpful and just a great guy to talk with and then I met Mike Ciarlone who finished the sale and all the remaining details. Mike made the experience easy, fun and went out of his way to set me up with whatever I needed. He followed up and made sure everything was in place and just as promised! I'm a girl who loves her cars and whether it's a new Explorer or an F150 Platinum (both on my wish list), there is only one place I'd go, and that's right back to Hoskins Ford!Thank you Ed and Mike - your friendliness and professionalism made my own experience a great one, and my daughter and I both smile every time we get in "our" car!

extonaim

Jul 17, 2013

Recently my 19 year old Toyota failed to operate and was placed in a situation that I "had" to purchase another vehicle. Without a second thought, immediately visited my Ford dealer. My experience with Brian Hoskins Ford was "STELLAR." Not only was I provided with a vehicle while my car was being checked, but, when reality set in that another car was in my future, everyone from service, parts and sales treated me like royalty. Ed Kovatch worked diligently with me in exploring all my options. After making my selection of a 2013 Ford Fusion and being offered several vehicles to test drive, Brian Hoskins Ford allowed me to continue driving the loaner vehicle until my color choices, exterior and interior were arranged. The delivery of my new vehicle was painless, seemless and effortless on my part. When I arrived for pickup, everything was ready. "I's" were dotted and "T's" crossed with no frustration, tension or error. As a customer,I was never asked to wait or be set aside. Full attention to my needs and desires were met.I feel compelled to share my gratitude explaining that every single employee greeted and treated me professionally and friendly. Nothing was too much to ask. My experience was wonderful. An extra delight was to witness how well all the employees worked together and seemed very happy to work to be part of the team. I also could not help but notice how clean and orderly the entire dealership was right down to the mechanics shop. I cannot speak for all auto dealers, but, Brian Hoskins Ford shined brightly. This Ford dealership should be the model for auto dealers.I do not anticipate any difficulties with my newly purchased vehicle, and when it does need service, I will happily return to my Ford dealer.It is not often that it is evident to a customer how properly run and efficient a corporation is. My experience instills that all companies and service related professions should "try" to match the excellent experience and service I received. GREAT JOB and many thanks to everyone involved with the dealership and my delightful auto purchase.

rondill

Jul 12, 2013

I previously purchased a vehicle from Michael and was thoroughly impressed and satisfied with his professionalism and willingness to assist. When it was time to purchase another vehicle I came back to Michael without hesitation. I recommend the dealership and Michael to my colleagues who are in need of a vehicle.

sparky1961

Jul 8, 2013

Brian Hoskins Ford has been my dealers for many years, and many vehicles! I would highly recommend them to anyone looking for a good deal, with expert knowledge on the vehicles they sell! Ed, and Mike have always treated my wife and I with nothing but great help and professional salesmanship! Thanks guys for another great truck!

stephstevens03

Jul 6, 2013

The first time I spoke with Michael, he was very informative and knowledgeable. I was unsure of what I wanted in my vehicle and Michael took the time to send me multiple options and did a great deal of research to find SUVs that matched my criteria with and without all of the options. When I came in to test drive the Escape, I told Michael I did a great deal of highway driving and he pointed me in the direction of the 2.0L ecoboost. I insisted that I wanted the 1.6L ecoboost, so he brought that around. He was correct! For the amount of travel I do on highways the 2.0L is the way to go. This reassured me that Michael understood the Escape and its options very well and it made me feel very comfortable that I was working with the right person. From there on out, Michael went the extra mile to make sure I had everything I needed. He was very professional and was a pleasure to work with. I will definately recommend the dealership and Michael to others when they are looking for a new car. Thank you and the car is amazing!

DutchTheExplorer

Jun 19, 2013

A++ Experience! From the second I made the call inquiring about a Ford Explorer everyone at Hoskins Ford has been extremely helpful, friendly, knowledgeable, professional and pleasant to deal with. They never pushy and I felt the were completely focused and extremely efficient about finding the perfect fit and deal for me. I would highly recommend Hoskins to anyone in the market for a car and I fully intend on using them for all of my future car shopping. I couldn't be any happy with the experience or my new car! Thank you!

jbdalglish

Jun 6, 2013

I corresponded with Mike Ciarlone via email for about a week prior to the purchase of my 2010 Nissan Maxima. I live 6 hours from the dealership and was able to negotiate my trade in and the vehicle purchase mainly through email conversation. Once we arrived at the dealership the process was extremely pleasant. The numbers I was given via email were exactly what I was given in person and we completed the trade-in and sale without any issues. We were there under two hours and would highly recommend this dealership and Mike to anyone looking for a vehicle!

tonyval

Jun 3, 2013

The salesman( Mike Ciarlone), took the time to take my wife and I through every step of the process of buying our new car. He made us feel very comfortabe about buying the vehicle. Did not push us into anything we were not comfortabe with and I was very relaxed and felt no pressure about buying the vehicle. It was a great experience and I am sure we will be buying or next vehicle from Hoskins Ford and in particuler from Mike Ciarlone.

Anonknee

May 28, 2013

My experience with Brian Hoskins Ford has been very pleasing. The were prompt to return messages and they gave careful attention to every detail of the sales process, including sending a driver to pick me up. I certainly would buy a vehicle again from this dealership because they did as well as can be expected.

smcelheny

May 5, 2013

Easiest car buying experience ever !! We knew what we were looking for and Hoskins had it. We drove almost an hour to get to their dealership and when we met Mike, we told him what we wanted and how much we were willing (able) to spend and we drove away with a new car !! We bought a Kia from a Ford dealership with a Kia dealership next door . . . .

wrpdhumr

Apr 29, 2013

This dealership was a 3 hour ride from my house but they had a preowned truck I was interested in. Mike Ciarlone in Internet Sales was great and not like a typical car salesman, which is a good thing. We handled all of the negoiating through email and Mike assured me they would be able to get close to what I wanted for my trade so I decided to make the 3 hour trip down. I arrived at 11:30am, test drove the truck, agreed on a price, signed all of the paperwork, and I was on my way home with the new truck by 1:30pm. This was one of the best used car buying experience I have ever had. Thanks again Mike.

jorge415

Apr 25, 2013

Mike Ciarlone was awesome to deal with no hassle no bull, at the time of my purchase I was extremely busy with my business Mike made the buying experience as smooth as possible. If you are looking for a new Ford I would highly recomend talking to Mike at Brian Hoskins Ford you won't be disappointed.

LKFocusST

Apr 23, 2013

Our salesman Mike Ciarlone provided excellent service during our initial inquiries while searching for a 2013 Ford Focus ST, the ability to research and provide feedback via emails saved a great deal of time. Mike always provided a thorough and efficient responseWe elected to test drive the vehicle as well as test drive the dealership as this was our first time purchasing from Brian Hoskins Ford. The level of attention and service received at all levels of management during this stage provided assurance the right decision to use this dealer was the right one.The dealerships management staff also provided a smooth and efficient process during the business portion of our transaction, this was painless and accurate process.I would highly recommend friends and family use Mike's experience when considering a vehicle purchase.LK

gmoore113

Apr 8, 2013

What to say, I entered in a request at Ford to have have someone contact me regarding my trade in on a possible new Ford Fusion. Mike Ciarlone contacted me immediatly and i visited Brian Hoskins the following day. I met with Mike in person and it happened to be his day off, he took the time to go through all the possible options available to me regarding the type of car as well as finance options. At the end of the day I wanted a blend of two cars options as well as a color that was not available (on the lot) with those options . Mike stated that would not be a problem and that he would find the car at another dealer. Mike contacted me the following day that they had found the car and would be picking it up the next monring and the car would be available around 4pm. I rolled onto the lot at 3:55pm just as my new Fusion was being backed into the space for my arrival. Paperwork was all prepared, took approx 15mins. Mike then went over the car with me for about an hour to make sure that I was comfortable with all the options. I almost forgot to mention that all of the above was done within my price point set on day one. Bottom line was this was the most hassle free, enjoyable car buying experiance I've ever had. Thanks Mike!!

dprice71566

Apr 8, 2013

Mike was the best sales person ever! no hassel at all. Was in and out of the dealership in 2 hours. We have been to dealers where we spent many hours waiting for paperwork, contact from sales. We will be back to see Mike when we are ready for the next vehicle. Excellent experience. Thank you Mike

chrishump

Mar 18, 2013

One of the best new car buying experiences I have ever had. This was my 16th Ford and I will definitely make the 2 hour trip to buy from these folks again. There was very little negotiation needed and I was done with the purchase quicker than ever before. Ford should be proud of these guys.

vallinino

Mar 4, 2013

This dealership was the easiest dealer I have ever dealt with. I hate buying cars and they made it really easy. Mike Ciarlone, the internet manager, was very responsive with both my wife and me. He came in on his day off, at night, to get us into our vehicle. I would recommed this dealership, they were great. Doug

mearunner

Feb 20, 2013

I have just purchased my third SUV from Brian Hoskins Ford and again, the service I received from Ed Kovatch and the rest of the team exceeded expectations. Each time I go into the dealership whether it is for service or to buy a car, I am treated as a valued customer. Up front, Ed knew my needs were complex, and he worked hard to find me a car that would fit my lifestyle and stayed within my budget. I had the pleasure of working with the new Finance Manager, Scott Shandler, and my sales person for the second time, Roger Scheiderman. Both gentlemen seamlessly handled the transaction without a hitch. I have Proudly referred many people to Brian Hoskins Ford and everyone has thanked me. I highly recommend this dealership to anyone who is looking for service or to purchase a new or used vehicle.

Mustang GT

Jan 12, 2013

I found what car I wanted on the internet and sent an email that was answered almost instantly. Got a trade "offer" just by giving them my old mustangs VIN number and received that amount when trading in. This made running numbers to see what monthly payment I would end up with and allowed me to talk the wife into getting a SWEET MUSTANG GT PREMIUM. The internet guy (Mike Ciarlone) was a cool guy that made things move along fast and smooth (it was an hour drive for me). Paperwork was a breeze and the car was VERY clean inside and out, not only when we arrived, but also as I drove away with it. One of the best parts....you can take the mustangs on the highway!

billmctear

Dec 28, 2012

Everyone was extremely responsive and helpful. I had inquired about an Explorer via the web site and both Ed and Mike got back to me immediately. I needed the ability to tow over 2,000 pounds and Mike found me a vehicle that could tow that weight; yet also meet other needs such as family travel etc.. Excellent dealership.

Carmen Morelli

Dec 27, 2012

Mike Ciarlone and Joe DeMarino are one of the many reasons why I continue to buy by my new vehicles at Brian Hoskins Ford. Great Customer Service, very Friendly and very educated about the vehicles they sell. I will and I do continue to recommend this dealership to all my friends and neighbors.

JenniferPy-Sherwood

Dec 16, 2012

My husband and I had such a wonderful experience with not only the dealer, Mike who sold us our car but with the courteous hospitality of the morale of the dealership.We will definitely go back, and we are buying a second car in the spring! Thank you Brian Hoskin's Ford!

jbenedik

Nov 28, 2012

Was looking for a 2012 Ford Flex Titanium Ecoboost. Only found 2 in the whole US that fit the options that I wanted. Contacted this dealer about one that they had. They had a Demo model with about 5000 miles for sale. Dealer was very difficult to work with, took days to respond to questions (Buying a car sight unseen there were many questions we had since we couldn't see or test drive car). Finaly gave a fair offer to the dealer based on research and what Kelly Blue Book stated car was worth, and this was the response I got from the general manager:Good Morning. I am the General Manager of this store and when I am asked what my very best number is for a vehicle by someone that lives 2500 miles away, the last thing I would do is give anything but my very best price. You asked how much it would cost to transport the vehicle to California, you asked how much taxes and tag fees would be and you asked if I could include extended warranty coverage to cover the 4000 miles or so that are on the vehicle. I gave you all the information you requested, they are my very best numbers, if they are not acceptable I understand, but please dont make an insulting offer after you asked me for my best price. I thank you for your time and apologize for not sending this sooner; we have been very busy with the Black Friday event and yesterdays Sale. Sincerely, Ed KovatchGeneral ManagerBrian Hoskins FordThis was not an insulting offer (just look at Kelly Blue Book). We gave the same offer to the other dealer with the same car and they negotiated with us and we are very happy with them. I would not reccomend this dealer for anyone purchasing from them due to their unfriendlyness.

DeniseMcKee

Nov 18, 2012

Everything went well. Mike was not pushy or obnoxious. He was very friendly and patient. As for the price... You always know the dealer is making money so you just never know if you are getting a good deal! We felt like we should have bargained more but we didn't. That was on us!

Paul Chaya

Aug 17, 2012

The salespeople were extremely friendly, professional, competent, knowledgeable and thorough. They did not pressure us, but provided excellent guidance in response to our questions concerning cars, leasing, purchasing, and giving us the space to decide for ourselves what was best for us. This was the most pleasant experience I've ever had in purchasing a car.The training that was provided to us to use all the features offered in the car was very thorough. Everything was gone over with a fine tooth comb and we came away having a basic understanding of how everything worked. Again, I have never experienced suchthorough education of a vehicle and its features with any other dealerships in the past. In the past, I didn't use most of the features in the car I purchased because I never knew how to use them and the owner's manual was so confusing that it didn't help at all.Mike did an excellent job explaining and demonstrating how things worked.I will certainly recommend this dealership to others and I myself will return to purchase another vehicle in the future.

fusion lease

Aug 11, 2012

There was a problem with the lease..20 per mile charged, should have been .15.Mike took care of the issue promptly and we received a correction in the mail from Ford within a week.Finance manager did not go over details of paperwork. If he had, I would have caught the error then. When asked, he incorrectly gave me the buyout figure.Overall, Excellent salesman.Weak finance manager.

hhofbauer

Aug 8, 2012

Mike was so friendly and helpful. We really appreciate all attention he gave us on our needs. He made it a very quick and easy experience without rushing us!

mlharris9044

Jul 27, 2012

Michael was great to work with!! He was kind, honest and professional! I would recommend anyone to see Michael for all of their automobile needs!!

petercar6969

Jul 21, 2012

I would just like to say what an unbelieveable experience i had at this dealership,i got the truck of my dreams at an unbeatable price.First the salesman Mike Ciarlone knowledge of the truck was outstanding,knew everything on the truck how it worked and was able to explain all the features quickly and made everything easy for me to understand,from the NAV system to pairing my phone,everything was made easy i left there with no questions about anything!Second Ed Kovatch you couldnt ask for a more personable friendly manager, made sure that the truck was affortable and i was happy with the price and payments. He went over all the options i had as far as what banks payments u name it and never at anytime did i feel any pressure from anybody!! There's just not enough words or time to say how happy i am with the whole experience i had at this dealership!! I now have the truck of my dreams and it was made possible by these two gentlemen!! I will send anybody i know looking for a ford truck,car,suv to this dealership without even a second thought!! Sincerly, John F Dickinson JR

MStrempke

Jul 13, 2012

Called to schedule appt. for Ford Recall. Told the service person who answered the phone what we were coming in for....recalled torque converter. He gave us an appt. We dropped off the car at the designated date. Service called us several hours later and asked us if we ever had any work done on transmission. "No" was our answer." Then Kevin said "we don't have the part....it has to be ordered via the vin number. So after taking a day off work and my husband losing time in the morning....and me with no car.....we have to take it back....again! Why couldn't the man who scheduled the appt. ask for the vin # so that the part would be there? Kevin's answer to this question was "I don't know why he did that". Really?!! This isn't the first time we have dealt with the indifference of this service dept. They have no common sense and they don't care how they inconvenience people. I have left a voice message to the service manager and of this writing, she has not returned my call. Kevin didn't even apologize. They just don't care.

soneill86

Jul 6, 2012

Great experience! Everyone was so helpful and eased my husband's mind about his nervousness of buying his first car! I could not have asked for a better group of workers at Ford! We are very pleased!

jdoyle8

Jul 6, 2012

been looking for a quality used truck for a few months,on july 4th my wife and i decided to do a little dealer shopping to get a better idea of what costs we would be looking at. after several stops we came accross a truck i was really impressed with.on the way home my wife sugessted i log on to thier web site to see if the vehicle is listed and what info was available.i was completly and pleasantly supprised by the experience. i did the online chat and the next day was contacted and made appointment to meet with mike. i now own the truck i have been wanting.

KDODD336

Jul 3, 2012

I WOULD LIKE TO EXPRESS MY EXTREME HAPPINESS WITH BRIAN HOSKINS FORD DEALERSHIP AS I AM PICKING UP MY 3RD VEHICLE FROM BRIAN HOSKINS FORD ON SATURDAY AND I AM SO EXCITED.MIKE CIARLONE IS BY FAR THE BEST SALESPERSON I HAVE EVER DEALT WITH AND I WOULD RECOMMEND EVERYBODY I KNOW TO HIM AS HIS ATTITUDE IS FAR SUPERIOR TO ANY OTHER SALESPERSON I HAVE DEALT WITH IN THE PAST. HE WILL BE MY DEALER FOR LIFE AS HE GOES ABOVE AND BEYOND TO MAKE YOU FEEL GREAT ABOUT BUYING A CAR AND FINDS YOU THE BEST PRICE. HE IS TRULY THE BEST SALESPERSON BRIAN HOSKINS FORD HAS EVER HIRED. AGAIN I WISH TO THANK THE TEAM OF BRIAN HOSKINS FORD AND I LOOK FORWARD TO SEEING YOU ALL ON SATURDAY. SINCERELYKIRA DODD

Tmv

Jun 15, 2012

Buying from this dealer was by far the best experience I have had while buying a new car. Everything went as promised, and my questions were all answered. Salesperson did an excellent job and went over all features of my new focus. Really had product knowledge that was top notch.

FeaFea86

Jun 8, 2012

The customer service at Brian Hoskins Ford was amazing! I had the pleasure of working with Mike Ciarlone who was not only knowledgeable about the product, but he also created a fun, friendly enviornment. I was also extremly satisfied with the prices offered here. My overall experience with Mike was wonderful and I will definitely choose Brian Hoskins Ford in the future!

swr1pel

May 30, 2012

Mike is a great Internet sales person because, like the Internet, Mike is effecient and cuts out all the unnecessary "stuff" often encountered when purchasing a vehicle. Mike is quick to respond and demonstrates a desire to help you get what you want or need. Likewise, Joe was quick and organized when it came to all the paperwork. I really appreciate that -- get in, get a truck, get out. Hoskins gave me a fair value on my trade-in and also stood behind some mechanical issues I had with my recently purchased used truck. You can't ask much more of a dealership than that. Thank you Mike, Joe, and Brian Hoskins Ford.

cthealy

May 25, 2012

I first contacted Mike on line. He was very patient because I was trying to decide what vehicle I wanted. Well I took too long on the one I wanted and it was gone when I got there. He found another that was a bit higher in price but made the adjustment to my satisfaction.Even though I went and got a loan from my credit union, the staff kindly worked with me.Thanks all,Chris

Revoli

May 24, 2012

Micheal treats everyone with respect and makes the entire car buying experience exciting. He is very dedicated to his job and encourages his customers to call him personally when they need service to ensure his customers are satisfied.

dmhume28

May 23, 2012

I have Dodge trucks for the past 15 years or so. I have recently purchased an enclosed trailer to haul a couple of ATV's in and my Dodge 1500 with the Hemi just didnt quite have took to get out across the mountains to north central Pa.. I started calling round looking for a newer truck with a diesel motor to get me where I wanted to go, with no luck. So I started looking on the internet and the first truck that popped up caught my eye at Brian Hoskins Ford. I filled out the contact info and within a very short amount of time I was contacted by Mike Ciarlone and made arrangements to go look at the truck. I wanted to stay within a certain pricerange and within a very short amount of time Scott Schandler came back with a payment figure within pennies of where i wanted to be, so needless to say I am a Ford owner once again, and probably will be for a long time to come

georgeklein

May 22, 2012

Excellent truck knowledge. Great service dept. and follow up care. Low pressure envioroment. Highly recommend them. I have been buying there for years, and will continue to do so.

localguy70

May 8, 2012

I had a wonderful overall experience with buying a new vehicle. I found everyone to be extremely friendly and would have to say that this purchase was easily one of the best i have ever had. I would highly recommend this dealership to anyone.

dkestler

Apr 28, 2012

Mike Ciarlone was great to work with! Very professional, freindly,but most importantly,VERY KNOWLEDGEABLE! He made us feel very at ease during the whole buying experience/process. We were out of state buyers and he made the whole process as painless as possible. I would highly recomend him and Brian Hoskins Ford to anyone considering buying a Ford product!

jdthematrix

Apr 26, 2012

I did a lot of research looking for a new vehicle that would suite my needs and landed on a crossover utility vehicle. I also decided to try and stick with Ford due to the fact that they did not take the bailout money and have been making great strides in reliability over recent years. I ended up focusing on the Ford Edge and Brian Hoskins Ford had the best price for a used Edge Limited AWD with low miles. I contacted the dealership with the cars.com chat feature initially and worked directly with Mike Ciarlone, he was knowledgeable and friendly and gave me all the information I needed in a short time frame. I had to travel 40+ miles to go see him but he was very accommodating, to the point of coming in on his day off. I had just closed on my house and was hoping to keep the transaction brief to which Mike and his finance manager were great.I have purchased a lot of cars in a short driving history (12 cars at age 28) and this was one of, if not the most pleasant experience I have had... and it was for a used car! An unfortunate misstep on my part during the process was that I left my Oakley sunglasses in the visor of the car I traded in, when contacted Mike was great and took great care of my sunglasses, shipping them to me that day packaged with care. I cannot stress how accommodating and understanding he was from start to finish for this car buying process. I would definitely recommend this dealership to anyone reading this and to all of my family and friends. Fair trade price, fair vehicle price, and a constant focus on customer satisfaction...how can you go wrong?

MHML500

Mar 30, 2012

I had stopped by to look at a Ford Explorer SportTrac on Sunday and sent an email to Michael that I would stop by for s test drive. Michael was off the day I stopped in but Marie took care of me. After the test drive and while waiting for some finance numbers, I was browsing their website on my iPhone. Looking at the used car inventory, I found an Infiniti FX35. I asked to test drive it which they happily did. I went home, did my homework and sent Michael an email to call me the next day. I was planning to finance it with my credit union and gave Michael the rate and term; he was able to match it and I went in that afternoon and drove the Infiniti home.I my brief interaction with Hoskin's Ford, I found everyone to be friendly and professional. I buy a lot of cars and anytime I can get what I want, get in and out of the dealership without the high pressure, it is a good experience.

wct1992

Mar 29, 2012

I met Mike via the internet. We basically did the deal over the internet before I had the pleasant experience of meeting him. Mike is an exceptional salesman and individual. Very friendly and very knowledgable of the products at Brian Hoskins Ford. He made sure I knew everything about the new FordFocus before I left the dealership. I also had the pleasure of meeting Brian Hoskins himself. Also a very personable and friendly person. This is the very first new Ford I have purchased and will not be the last especially from this dealership. If anyone is looking for a great compact with great gas mileage stop by Brian Hoskins Ford in Coatesville and ask for Mike Ciarlone. Tell them Warren sent you.

parmstrongjr

Mar 19, 2012

I enjoyed my experience with Brian Hoskins Ford. The sales staff was very helpful and went the extra mile and helped me in my purchase of a new Ford Focus. I will recommend the dealership in the future.

customer836

Mar 19, 2012

Good overall experience. I would recommend this dealership to other customers. Quick and easy. No hassles. Friendly personnel. Clean building and facilities. Excellent vehicle thus far.

Problk

Mar 15, 2012

Pleasant buying experience. Felt that I received a fair price for a quality car. Team was professional and pleasant. Would return for future purchases. Would recommend to friends and family.

M Wilson

Mar 2, 2012

Michael was wonderful to work with on the purchase of our new car. He was extremely prompt on returning calls and going the extra mile to make our buying experience very pleasant.

adz351

Feb 29, 2012

got a email and a call from a steve nawrocki about a mustang GT premium that i was interested in. Steve seemed very nice on the phone and stated they were willing to work on the price of the car. when't in to the dealer with a friend for a test drive and got a different salesman, must have been steve's day off. the salesman that we did get seemed kinda miserable and he liked to brag about his 30 years of experence and how steve only had 6 months of experience selling cars. The dealer wasnt willing to move off the msrp of the vehicle because "mustang GT's were very hard to come by and if I didnt buy it someone would be right behind me ready to jump on it". After being told that we could not discuss financing options until agreeing to buy the car, I left and got the same identical mustang for $3k less at a local dealer, with a lot less attitude and a lot more professionalism. Certainly wasn't expecting this from a ford dealer. I hope this isn't typical cause i have a hard time seeing a dealer stay in business acting like this.

sagner

Feb 26, 2012

Mike was great to work with, very honest and friendly! Would recommend him to everyone. Athosphere in dealership was relaxed and very friendly, although did not have anyone to greet us when we walked in, had to wait for someone to come out of offices to ask to see Mike. But otherwise, great place to purchase car!

122512251225

Feb 10, 2012

Joe helped me find the vehicle i wanted and gave me the pricing that i expected They gave me more than i thought for my trade3rd purchase and great as always

unclax

Feb 7, 2012

The service was excellent! I inquired about a vehicle with internet pricing, and the first time the numbers were brought out to me, I could tell they wanted to make a deal! Needless to say, they did and I LOVE my new Explorer!!! They were also very friendly!

mhughes22

Feb 4, 2012

Marie was very accomodating to my young children and myself while we waited on the purchase of my new vehicle. The dealership as a whole was very understanding, friendly and willing to work out me being able to purchase a brand new vehicle. Overall, I would definitley recommend this dealership and Marie to a friend who was searching for a new or used car.

brer_bj

Jan 30, 2012

I filled out the online info that I was interested in a used car they had on their lot and Mike gave me a call with in an hour. I explained what i was look for and that I was on a tight budget, he called me back with info that was very helpful but I let him know that I needed to extend the loan to 60 months, that's when Ed got involved.I received a call Monday morning that they could work with me on that. I went to the site Monday night, looked at and test drove the Durango, then met with Scott and drove it off the lot.Very helpful, friendly and listened to what I was looking for and got everything lined up for me. I will recommend them to my friends and family and concider them first for all my future veichles.BJ - West Chester, PA

jdecker4

Jan 27, 2012

Mr. Ciarlone was extremely helpful and extremely informative. This was the first new car I have purchased and I was not entirely sure what my options were. He gave me a list of potential vehicles and helped me narrow it down within about an hour. Being a full time student and only working part time, I was not sure if I would be able to get an affordable financing option. The employees at Brian Hoskins were able to work with me and ultimately give me a monthly payment that I could comfortable afford without putting to much money down. I would highly recommend this dealership to anyone in the area who is looking for a new car.

earlehbare

Jan 4, 2012

Great folks to work with, very accommodating in all aspects. I've bought several vehicles from Bill Tarter and have always accomplished much over the phone with minimal time at the dealership to complete the deal. Mike Ciarlone is a whiz with all the new electronic gadgetry and promptly set up our Bluetooth phones and took his time to explain the new MyFord Touch system.

christine arters

Jan 2, 2012

Everything was great. It was a very pleasant experience ,everyone was very friendly.They had the suv I was looking for and at the right price.

BGlennRN

Dec 14, 2011

I went in to have my car serviced and everyone at Brian Hoskin's helped me drive off with a brand new car. Mike was my salesperson and he was so thorough in going over everything and answered all my questions before I left the dealership. Mike is excellent with all the newest technology and he explained everything so I would understand it and feel extremely comfortable in using all the features in my new car.

Mynewford

Dec 5, 2011

Just picked up my new fusion and I love it. The price was great and the employees are very friendly and knowledgeable. I ask a lot of questions, and Mike answered all of them and made sure I was comfortable. He also helped me program everything so I didn't have to fumble around with the manual. I have lost track of how many vehicles I have purchased at Brian Hoskins Ford, and they have exceeded my expectations every time!

mccon104

Dec 1, 2011

Mike was wonderful. I would certainly recommend him. He was not a high pressure salesman, and went over and above to explain all of the features of the car.

MEPiper

Nov 17, 2011

Thank you so much for a great experience with an internet sale. I was browsing Brian Hoskins website and became interested in a used vehicle at Brian Hoskins. Michael Ciarlone invited me to stop by and take it for a test drive. I did and am now an owner of another Ford vehicle. Everyone at the showroom was friendly and helpful. I will definately return when I am ready to purchase again.

judgemobilewash

Nov 17, 2011

Formative, helpful and great service! Words cannot express how incredible Joseph DeMarino was in facilating our exceptional customer experience. I really don't know how long Mr. DeMarino has been an employee with the dealership but he is quite a gem because he goes the extra mile. If he were a pressure washer, we would steal him away because his work ethic is like non other.

BETTINBILL

Nov 1, 2011

The most pleasant experience I ever had buying a new car. I will certainly recommend Brian Hoskins Ford to all my friends. Thanks Robert Coleman and Bill Tarter, you were great to work with.

frznwatr

Oct 10, 2011

I was on a search for a used Toyota Matrix online and came across the car I'd been looking for at Brian Hoskins Ford. I sent a message through Auto Trader's website and quickly received a response from Mike directing me to view even more photos of the vehicle on the dealership website. I was glad to see more views of the car and the quality of the pictures was much better too. Even though it was over an hour away from our house, we decided to go in for a test drive. Mike had the car ready for us when we got there and even though he was running late that morning, his co-workers were all very friendly and helpful with setting us up for the test drive. I feel we were given a fair trade-in price on our vehicle and Scot was able to get us a great rate for a loan. We reached our goal of having a much lower monthly payment for our family car and drove off the lot with the car we wanted and smiles on our faces. It was definitely worth the drive. Thanks guys!

carsfortina

Oct 5, 2011

Mike emailed me within hours of my searching online for a Mustang. He told me he had a car coming in sometime that week but didn't know what day. Mike checked the truck when it delivered that day. And called me immediately to let me know it was in. He told me what kind of a deal he coukd make. If he had not, I would have gone to my local Ford dealer and not to Coatsville. In the showroom Mike was knowlegable about the car, set up a test drive quickly, answered any questions I had. He worked with me for a trade in that I could live with. I never felt pressured to hurry up and decide. It was just about closing time when I agreed to purchase the car. Mike COULD have told me that they would prep the car and I could pick it up the next day but instead, he got everyone working so I could have my car that night. Service must have had to hustle to get that car ready but they did it. Mike let me know every step of the purchase process and how long it would take. He stayed after the dealership had locked up and gone home in order to show me everything in the car and be sure I was comfortable before I drove off. I certainly would recommend this dealership and especially Mike.

bettin38

Oct 4, 2011

Overall we enjoyed a pleasant buying experience. Mike was a pleasure to deal with and knew his facts about the car. The car was everything it was advertised to be. The only detail I could find wrong was the owners manuels were missing. Mike said he would order some. He phoned me today and told me he had ordered them and that he would ship them to me. Thank you Mike for following through so fast! You won't go wrong buying a car from Brian Hoskins Ford!

Elama1968

Sep 23, 2011

I used the Internet to shop for my new truck and Brian Hoskins had what I needed. I contacted them through there website and within minutes got a response. I worked with there Internet sales team and had over 35 pictures and a detailed descritption of the vehicle I was interested in delivered to my inbox within a matter of minutes. I was able to get all the financing taken care of before I ever went to the showroom so all I had to do was show up give the truck a test drive and sign the paperwork. This is the best experience I have ever had when buying a car. My sales person Mike help me setup the Internet service that came with the truck and even sat in the truck with me to show me how everything worked! If you are looking for customer service at it's best then you need to contact Brian Hoskins!

emtkd336

Sep 12, 2011

Michael Cialone is a fantastic saleman and knows alot about his cars. He took the time to review my entire car with me and made sure I was comfortable leaving the dealership with my new 2012 Ford Focus SE. I am so happy and excited to be driving my new car. This is the second vehicle I have bought from Brian Hoskins Ford with Michael Ciarlone being the saleman and I cant express my happiness with the service. I will never go to another dealership as long Michael is with Brian Hoskins Ford. Unbelievable!!!!Thanks Sincerely,Kira Dodd

ret416

Sep 6, 2011

As another customer noted - Mike is very knowledgeable for a young guy. I was a little nervous after not having bought a car in so many years, but I felt he was very up front, and truly wanted to get us the best deal within his power. He listened and when we came down for our first visit - he had the perfect car there waiting for us. They treated us with respect throughout the process - I would highly recommend him to anyone buying a car. In fact, he came recommended to me by two different people.

dmdornseif

Sep 6, 2011

Inquired about buying a new Ford Edge on the internet. Was called back promptly by Mike Ciarlone and we set up a date to find a car and go over pricing. Mike went out of his way to find a car at another dealer and was able to pick up the car the next day. I did not feel pressured to pick a new car and the whole experience was great. I would recomend this dealership and especially Mike to anyone looking for a new car.

KRuffing

Sep 4, 2011

I recently purchased a 2010 Ford Escape (Limited) with the help of Mike. I am extremely happy with my overall experience at Brian Hoskins. Mike was very knowledgable about the cars we looked at and helped us with any questions we had. I feel that he genuinely cares about his customers and helped us get the best deal possible. I am most pleased with the fact that I did not feel pressured to buy the car. I would recommend Brian Hoskins, and Mike to anyone looking to purchase a new/used car.

HGM103

Jul 30, 2011

Mike was great to work with. Probably the easiest time we've ever had buying a car. We will definitely go back to purchase another car with him.

Perky1

Jul 29, 2011

Best customer service I have ever dealt with through an auto dealer. Will NOT shop anywhere else! Will recommend not only the dealership but also Mr. Ciarlone. They all worked hard to get the car I wanted and all received hugs from me!

pdpowell

Jul 20, 2011

As I was purchasing a new/used car for my son I was talking to Mike about how many cars I have purchased over the past 25 years from the dealership. All I can say is that I ran out of fingers. Mike has been my salesman for the last 6 cars I purchased. He is always professional and will do whatever it takes (within his power). he is always very thorough with everything. For a young guy who knows his business and does a great job. Along with Mike everyone else I deal with is also top notch....Joe D and Ed K. I would recommend this dealer to everyone. Between my cars, relatives and friends, I can account for close to 100 car sales for this dealer.

supermom1234

Jul 12, 2011

We recently were looking to buy a smaller car. Ford had a special $500.00 off. We bought a 2012 Ford Focus thinking we got the $500.00 off. When we looked at the Bill of Sale later, we discovered that since we didn't get financing through Ford, we didn't get the discount. We were never told that we weren't getting the $500.00 off. If we would have known before the purchase went through that we weren't getting the discount we would not have bought the car at this time. There was a lack of communication between our salesman and ourselves.

jacobcheli

Jul 5, 2011

Mike was the ultimate pro. He made my visit calm and enjoyable. he was not too pushy and was straightforward and very personable. Would have liked to receive a few more dollars off the car but he gave me a fair price, so I purchased my 2005 monte carlo ss.

bresnahe

Jun 12, 2011

I bought my first Expedition in 1997. Since I have owned, leased, and bought used. While this dealership didn't have the "lowest" absolute price, it was the best experience I and my family have EVER had buying an auto. I hate the process, and Mike promised to make it painless, and he did. There was a place for my wife and daughter to sit while the vehicle was detailed, and everyone was as accommodating as could be.This dealership is nowhere near where I live, but when it comes time for my next Expedition, they get first shot, no question.Ed Bresnahan

zwierzyi

Jun 8, 2011

One of the better experiences we have ever had at a dealer. Working with Robert was enjoyable as he made the process as harmless and down to earth as possible. Willing to haggle and super friendly. Had a question about the truck we purchased the next day and Robert called back the next day. Seem to value your service. So far our experience has been good and we would recommend this dealer to all our friends and family.

slagpile

Jun 2, 2011

As a customer, I started dealing with Brian Hoskins Ford in August, 2007, with Joe DeMarino, sales manager, and Michael Ciarlone, salesman. As of last month, I have completed nine new sales and two used sales for myself and various family members. The trade in values have been very good and the final price have been very good. All family members are happy with their deals and their vehicles. The reason I like dealing with Joe and Mike is that there is no high pressure sales pitch. The service and parts department have always helped me in whatever way they could.

orourkefamily

May 27, 2011

I am so excited and satisfied about my new car - as much today as I was 3 months ago when I got it. Everyone was great, from start to finish. They spent a lot of time helping me decide on the exact right car for me, and I couldn't be more satisfied. They also took all the time I needed to be sure everything was right before I pulled out of the dealership - even installing my new floor mats themselves. No pressure, just outstanding service that continues long after my purchase. I have told all my friends and family.

Running Good

May 27, 2011

Great service and follow-up. I get reminders for service intervals that keep me on track with my PM schedule. They are easy to schedule appts with and comprehensive in looking at the total vehicle no matter what I bring it in for. I am on the road a lot all over the Northeast and I need to be confident and safe with how the vehicle is maintained.

Mynewford

May 26, 2011

I have purchased several vehicles from Brian Hoskins Ford ( a 2011 Edge last December being the latest) and have always been completely satisfied with the trisection from beginning to end. The employees are very professional, courteous and respectful and always go above and beyond in their attempt to please the customer. This is the only Ford dealership I will do business with!

jmayerpa

May 26, 2011

I have been buying cars from Brain Hoskins Ford for 30 years abd Have never been disappointed in their service. They always make you feel welcome and it is a pleasure to do business with them. I own 10 vehicles for business and pleasure and everyone of them has the Brian Hoskins logo on it.

trfreeman531

May 26, 2011

I recently had 4 tires and front brakes replaced and wanted to thank the service team for such a quick turnaround. I have been having all my cars serviced here for a number of years and would definitely recommend this dealership to any one looking for service on their vehicle. TF Downingtown

TimA

May 25, 2011

This is the second car i bought from Brian Hoskins Ford. Every time i go in everyone from the service team to the sales team is extremely friendly. I bought my second car from Alfie. Alfie was a great salesman. He walked me through the whole process and explained everything he was doing. That was the first time i bought a car on my own. I will go to Brian hoskins every time i buy a new Ford.

Jeni4127

May 25, 2011

From the first time I walked in the door, I've always had an exceptional experience. The staff are very friendly and informative. Purchased my car and have serviced with this dealer for a few years now and have always walked away with a smile. They treat you like they remember exactly who you are from one visit to the next. My son recently graduated from UTI and is Ford Fact accredited. I only hope that he is able to find a dealership such as this to employ him so he can have a wonderful, satisfying work environment. Hats Off to Brian Hoskins Ford.

oneillandsons

May 25, 2011

Overall my service experience at Brian Hoskins was a wonderful. First off speaking on the phone with the service personal was pleasant. Then Kevin at the service desk was nothing helpful upon my arrival. The turnaround time was great on my repair was fast! Thanks for the great service! A+

aperlowska

May 2, 2011

This dealer is terrible. We had bought a car from them in January 2011... As soon as we left the parking lot we noticed that the CD player was not working but it was 10 pm already but we talked to someone that told us they will take care of it, we just have to call them, because it is too late now, since they were closed... driving later we noticed that the mirror switch and car lock weren't working either. We took the car home because we live 2 hours away, and they said we can just get it fixed at a dealer near us and that they will pay for it... It's a good thing that we have purchased the extended warranty, otherwise we wouldn't be able to get anything fixed... When we called to tell them that we will be going to a dealer near us to get it fixed, they said no, that we have to come back to them, so my husband drove 2 hours again, just to find out that weren't able to fix the CD player. Also they treated him very bad, on the phone they said that they will return money for gas, and when my husband asked for them to do so, they said no... So he had to leave, we found a dealer who was going to fix the car, we dropped it off... it took 3 weeks to get approval from the warranty company and from the manager to send the check for the radio... Thank God the dealer that we had our car gave us a loaner, otherwise we wouldn't be able to get to work... Everyone at that dealer is so fake and not helpful, they tell you one thing and do something else... or don't do anything at all... you leave a msg and do not get a call back...Also they put the brakes on backwards, we could've killed ourselves...We will never buy a car from them ever again! Be aware!

R Bates

Apr 12, 2011

Great Dealership. I have bought cars and trucks from Brian for 35 years and have always enjoyed the buying experience. My vechicles are serviced there and everyone I have had to deal with is friendly and professional. I have recommended Brian Hoskins Ford to friends and family and they too have had the same experience. Great dealership with great people.

bears1950

Apr 8, 2011

Have been doing business with this dealership from a service perspective for many years due to close proximity. I was looking for a used newer car, they had one that fit my desires and in a few minutes I had a deal. Diamond Dave was helpful and friendly and his price required no haggling. I felt I received a good deal.Dave has also been friendly. This is why I choose him to deal with. They also complied fully for the few service items that needed repair. At times I have to be careful with service requests to make sure only what is requested is performed. Overall the dealership manager has been very friendly, helpful and appreciative of my visits and feedback. Nice guy.

lgtmd

Apr 4, 2011

Needed phone re-synced to sync radio. Service was provided immediately without an appointment. Also, previous service work was done correctly and on time as promised. Also, initiated next car options with the same dealer employee as my lease expires this year.

cdeforge

Mar 31, 2011

We just purchased the 2011 Ford Explorer in the golden color; fresh off the manufacturing line; prebuilt to our specifications. I am so pleased with my new vehicle. We traded the Ford Expedition XL but we were very satisfied with that vehicle, as well. My husband and I have been going to the Coatesville Brian Hoskins Ford dealership for over 20 years. Everytime we are in the market, we continue to return to Brian Hoskins Ford in Coatesville, PA because we've come to value Dave & Ed as "family"; not just sales people. In addition, when it's time for routine oil changes or even service, Kevin Trost is always very professional and expedient.

mallred01

Mar 14, 2010

I purchased a 2006 Jeep Commander Limited from Brian Hoskins Ford, and when I went to take delivery from them, my finances were held up due to some unforseen issues. At my request, Brian Hoskins Ford held this vehicle for me and was very patient with me until I worked out my finance issue(s). They could have easily sold this vehicle to someone who was ready to take delivery right away, but they worked with me and this vehicle now sits proudly in my driveway. To top it off, the vehicle looks and runs like it is only a week old.I have dealt with many dealerships in the past, and have been disappointed way more times than I have been impressed. Brian Hopkins Ford has renewed my trust and confidence in the vehicle buying experience.