Used Cars for Sale at Brickell Honda in Miami, FL

Janita36

May 18, 2016

Excellent service, very good customer service. Met my needs and answers all my questions and concerns in. Timely fashion. Very good team you have in your hands. Keep up the good work.

Fabiane

May 18, 2016

The employee was very nice and explained everything that was done in my car. The price was fair for the service provided and the time length.

Rick

May 18, 2016

Service department took care of my issue with the car quickly. Best service department that in have dealt with in the county. Highly recommend Brickell Honda.

Al

May 18, 2016

Ismail is the best! Very caring and professional. Exceeded my expectation. One the best I ever dealt with. Kept me informed and delivered as promised.

karel

May 18, 2016

Excellent service. Friendly people always with a smile in their face. Good team working. The bathroom is clean and the store too. I have my coffe in the morning with the coffe machine that is available for everyone.

TFBICKHAM

May 18, 2016

Ishmael is always friendly, accommodating and helpful! He gets it done fast and cares about the customers needs. Every time I return to Brickell Honda I always see Ishmael.

JO

May 18, 2016

Excellent Service, they explain in details what i need and suggested on what else it need to be fixed, given the option of which one was the top priority for my car.

Jennifer

May 18, 2016

They are excellent to work with personable and respectful of your time . Izzy Molina goes above and beyond to make all as stress free as possible.

hondasforme

May 18, 2016

Ismael is an excellent service representative. He Is very knowledgeable, and always suggests the right things for my vehicle. And his communication with me throughout is second to none. I will be back!

mouseman123

May 18, 2016

everybody treats you like Royalty Sam and Jose are the best fast and courteous work....make your wait pleasant and keep you update on everything

Silvino86

May 18, 2016

I like going to this dealership because they provide me great customer service. Every time I take my car they are able to found a solution in a reasonable time.

Very dissapointed

Apr 6, 2016

I have purchased over 30 automobiles from Porsche's to Audi's...........Without a doubt this was the worse car buying experience of my life !!! A totally non-responsive sales staff over 12 phone calls with significantly important questions without replies. Purchased a car with what they described as a "pencil" size scratch, which they did a HORRIBLE job repairing.....Then even though we wired the total funds immediately it took 11 days to have the deal finished due to their un-excusable delays, and the car delivered to me......To compound this nightmare deal it took over 6 weeks to get my tag and title delivered !!!!!!!!!!!!!!

Ana Honda Pilot 2016

Feb 4, 2016

Mr. Joel Zarzabal was very helpful He offered me all the Information that I needed Was very courteous and respectful He went above and beyond to help me with the important decision in buying a reliable vehicle for the years to comeThank Joel

MShindell

Jan 22, 2016

The sales associate, Jose Angel Shiuk at Brickell Honda made my car purchase the most pleasant buying experience I have ever had. I have purchased many cars from various dealers over the past 30 years but my experience with Mr. Shiuk was by far the most positive. I told him exactly what I was looking for and he found it for me. He was extraordinarily professional, fair, honest and did not waste my time. He not only listened to me, he HEARD me! He did most of the administrative work prior to the purchase (credit checks, insurance etc.) so that when I actually went back to the dealership to purchase the car, I did not waste time. He drove me to the gas station to fill up my new car and checked in afterwards to make sure everything was satisfactory. That is extremely important to me. As long as Mr. Shiuk is working with Brickell Honda, I'll never go anywhere else.

Yosiel

Jan 9, 2016

Excellent services i will recomend to you see henrry echeverria and carlos mangual

mouseman123

Jan 4, 2016

I Am giving the top rating of excellence possible ...not only by the great Samuel Vival in Service ..who called me with updates and was the most polite fellow I ever met at any Honda place ...also everyone else was so courteous and professional that I was shocked and the repair work was none to compare ...This will be My Honda place for as long as I have My FIT

Al. B.

Jan 3, 2016

Recently went in to lease a vehicle and must say it was a great experience. My salesman was great and knowledgeable. Look for "El Musico," as he is former musician and music aficionado, and great to speak with. Musico helped me throughout the entire process and explained the benefits of various models. I have to say, he was extremely patient with me, as I had a ton of questions and concerns, and he really followed through with a great deal for me. The experience was great and I am sure to go back in the future. I recommend Brickell Motors and Musico for a great experience. I went to quite a few dealerships, but I kept coming back to this one. I feel confident in the decision I made and it is thanks to Musico and the rest of the team. Also, Mr. Javier Reyes was wonderful in explaining financing and payment options--he will make the deal work for you. Overall, I'm glad I entered into a lease at Brickell Motors GMC and am grateful for the awesome help Musico, Mr. Javier Reyes, and the rest of the team provided. I highly recommend Musico and Mr. Reyes for all your auto inquiries!

Odalys Perez

Dec 30, 2015

Based on my recent experience the service was magnificient.The people are very friendly and highly qualify.If you are planning to buy a car I strongly recommed this Dealership

Marcia Del Toro

Dec 28, 2015

They are very courtious and friendly. Their service time is very good and prompt.

Maricela

Dec 27, 2015

The dealer was informative, professional and respectful. He made the process enjoyable.

lombardi05

Dec 19, 2015

I stop by for the first time to the Honda Brickell Dealer and I was undecided if to trade in My Porsche Carrera for a new Honda, however I was helped my friendly sales agent Saqit. He provided me with a great Customer service and lisntened exactly what Vehicle I was looking for. I left with a new Honda Accord and I believed so far it has been one of the best deal I ever had in purchasing a new Vehicle.

Sergio Garcia

Dec 16, 2015

The vehicle was fixed with no issues or stress. The facility was clean and the service provider was very friendly and professional.

Janet Suarez

Dec 15, 2015

Very happy with the service. I will gladly come back to the dealer to do future business. The customer service was very good and the general manager was very helpful too.

Carl

Dec 14, 2015

I wasted my time calling a dozen times to see if a car was available, seems that they were selling it but keeping me in the hook. Completely unprofessional, the kind of dealers that give car sales a bad reputation.

Sara Curbelo

Dec 13, 2015

Great team, excellent job and professional vendors.

Erica Macay

Dec 12, 2015

I highly recommend you see J.C. Rios at Brickell Buick GMC. We completed our deal in 2 hours! J.C. was courteous, professional and very knowledgeable about our new GMC Sierra as well as the other truck brands. He even treated us to coffee and pastries. Wow! What an incredible car buying experience! Thanks J.C.

Pascale Chlous

Dec 8, 2015

Each time I go to Brickell Motors for the maintenance of my car, Gabriel de Los Santos takes care of my car with professionalism and efficiency. It is very important for me to know that my car is well verified, to be sure that I'll be safe and I won't have problem on the road. Thanks to this super team, competent and very welcomingPascale

Fatma Gultekin

Dec 6, 2015

Very honest and helpful, I like everything about this dealership and will definitely go back when my lease is up thanks

Rosal Urdaneta

Dec 1, 2015

The best services advisers , very good job all on time !!!

Jose Navarro

Nov 27, 2015

Everyone is excellent and very professional.Great Service.

Annie Delgado

Nov 26, 2015

This was my first time ever buying a car. Yohance "Ricky" Avila, the Client Specialist assigned to me, was a pleasure to work with. He was very patient, knowledgeable, and professional. In addition, Yohance was a great help in helping me get around this strange country called Miami, as I'm newly relocated from New York. All in all, it was a wonderful experience purchasing a new vehicle, primarily due to Yohance's assistance. He deserves great recognition. Thanks a million, Ricky!

Carmen Lorefice

Nov 18, 2015

It was the most easy fast politeness experience i have never before buying a car thank you Jackie for all your help

Lazaro Ferrer

Nov 10, 2015

It was a real pleasure doing business with Jackie Babani. Because of his integrity, patience, and professionalism, I have rated my experience with a solid 5 stars. Brickell Motors has now earned my trust and I will recommend them to my family and friends .Came with zero expectations, and came out with a beautiful car. Is not a secret that Miami has a bad reputation in thTHIS is how all dealerships should treat their customers, and aTh car sales business, so I had few appoiments with dealerships in Naples & Fort Mayers for the following day, but Jacky change my mind, and I'm so glad for it. I will love to have the time to write here every single detail of my amazing experience. It took me two weeks to find time to write down a review. He is a man true to his word, a rare quality to find in the car sales.The loan officer and the sales manager were very helpful and professional, showing a genuine commitment to customer satisfaction .THIS is how all dealerships should treat their customers.

Kesia Moreno

Nov 10, 2015

i took my terrain in for service and was amazed at how easy and pleasant the experience was . I was in and out with a loaner that was already in reserve in 15 minutes, literally 15 minutes was all it took. They identified the problem quickly and worked hard to do everything they can to assist me. My car runs smoother than when I first bought it. I will definately turn to this dealer for all my future service needs and refer my closest a friends and family.

Jdonis

Nov 8, 2015

Everyone I dealt with was nice and friendly. Carlos Ruesca went above and beyond getting the rare vehicle color which I was searching all over Florida for. When the vehicle was delivered to me, he drove me to the gas station and filled up for me. Great service. When I was signing the paperwork, the finance manager offered to work the numbers so that I could get 5 years maintenance, while keeping my monthly payment the same. All around good experience. Whole process took 2 1/2 hours, which is pretty good when you have a trade in to negotiate too.

Liz and Ray

Nov 1, 2015

We made the right decision in purchasing our new Honda from Brickell Motors. We were treated with courtesy and professionalism by Mauricio Romero, Jose Garcia, Claudia Cintron and other staff.

Elsa Dominguez

Oct 28, 2015

Super happy with the car and its service .Thanks !

Donato Marmol

Oct 28, 2015

All dealership employees were truly professionals.

amarlis perez

Oct 27, 2015

As the title says, in this place you feel you are the most important person in the room, professionalism makes this place stand up among similar businesses.

Jorge Ruiz

Oct 27, 2015

The salesman was very helpfull. After several hours finally find a solution for my need.Thanks

Maricarmen Saleta

Oct 21, 2015

I received great service and good price while leasing a car.

Patricia Espinosa

Oct 17, 2015

Fredy Simeon was the sales person who took care of me. I am very satisfied with his service. He put all his effort to make the process as pleasant as possible. He was courteous and helpful and very nice overall. I will definitely recommend him.

Claudia Luna

Oct 14, 2015

Good service.Fast and professionalNice peopleThank you.

jcalder33033

Oct 12, 2015

We were looking to lease a 2016 Odyssey van. After filling out an online questionnaire, multiple dealers called including: South Motors and Rick Case. I received a call from Darien in the Internet department at Brickell Motors Honda, who provided me a price within minutes that that the other dealers wanted for a 2015 Odyssey. We went to the dealership and were assisted by Gabriel. They were true to their word with the price as discussed and there were no hidden fees of any sort.This is the second time that Brickell Honda has provided the lowest price than any other Honda dealership in Miami. Last August, I purchased a 2014 Accord with similar results.If you are in the market for a Honda, do your homework on the prices, and call Brickell Honda. They will definitely work with you andake it a pleasant experience. Absolutely worth the drive.

Juanito 10

Oct 8, 2015

Took my 2013 CRV for an oil chanche.Izy Molina took care of me, I was in and out in 25 mins.Great service.See Izy Molina if u want great service

Marisela

Oct 7, 2015

Dedicate representatives both in the sales and financials areas.

William Sedano

Oct 5, 2015

From the moment I walked in the dealer I was greeted with a smile by the receptionist and Fabiola a sales associate also with a great smile,attended me immediately and was extremely helpful in providing me with information regarding the Canyon that I was interested in. After a test drive I was sold not only because of the trucks performance and features but because of how pleasurable the experience was.Everyone their truly makes you feel like family.

Jessica guevara

Sep 30, 2015

My experience was very good, an exelent way to treat me and an exelent service, thanks to the finance fredy simeon

Eguildo Perez

Sep 18, 2015

You got and star sales man EL MUSICO persons like him make this hard prosses better thanks for him

JoseAC

Sep 17, 2015

I went there about two month ago and lease a car, and the plate wasn't received in a moth. Them I have to go there and get another carton plate. Now I just call and to verified if the plate was received and is a hassle to get in touch with some one there at that department. Finally I was very upset and a lady in the sales department transfer with Tasha that is the name of the person suppose to let you know about if your plate is there. This is the first dealer don't report to the clients about when your plate is there. I will not recommend this dealer to no one. Have a terrible services.

Judith Delgado Betancourt

Sep 10, 2015

We had a wonderfull experience with Brickell buick specially with the sale representative.

Nelson Martinez

Sep 6, 2015

great! Great people,and service friendly and they really try to help you. i will recomend it and i will come back again in the near future for my sons car

Ovidio Aguiar

Aug 30, 2015

Outstanding service, very professional, and friendly.....

Erick B.

Aug 6, 2015

Terrible, unprofessional, and dishonest service department. We bought a Pre-Owned 2011 Honda C-RV from Brickell Honda less than two years ago and shelled out big bucks for the top of the line bumper to bumper warranty. A little while ago the AC started intermittently not working a week and a half before a big vacation road trip. I took it in for warrantied repair work a week before we were due to leave, and left it at the dealership to be repaired. The service representative who I worked with, Ismael, was never able to be reached by phone again. Another service representative, Miguel, became the person we communicated with. Two days after dropping it off we were told that a warranty company insurance representative would be coming by to clear the car for warranty work the day after that. The next day came and went, and when we called they told us that the insurance person would now be coming the day after that, but that it would take them 24-48 hours to approve of the work before repairs could begin. Two days after that, we were told that the insurance person had just come that day, and not only that but they also, for reasons that Miguel was unable to explain to me, had to come inspect it AGAIN the next day (I'm beginning to think the car wasn't looked at today at all). And THEN wait 24-48 hours for approval, and THEN wait for the actual repairs to be done. By this point, the repairs would be finished, at the earliest, two days into our planned and booked vacation road trip, 9 days after we had first dropped it off. I told him that I would just have to come pick the car up the next day, and have the work done when I got back. I was then informed that the AC wasn't working at all now, so the car was in even worse condition than when I had dropped it off. Miguel then admitted that our first service representative quit days after I had first dropped the car off, and that this matter hadn't even been looked at until 5 days after the car had been dropped off. Now I get to spend 20 hours on the road, there and back, for a vacation that I had already paid for, with two small children, in August, with no air conditioning, and no repair in sight. I told Miguel that I had no recourse as a consumer but to post a truthful, negative review wherever I could post it, and was told to "Do what you gotta do" but the car would not be ready when I needed it. If you were unfortunate enough to have bought a car here, I hope that you never have to take it in for the worst service experience of your life. Thanks Brickell Honda!

Jennifer Higginbotham

Aug 6, 2015

I'm a single mom of 2 toddlers working full time In and outside the home. Time to research deals and options isn't ample for me. JC, Alfredo Olivares and Javier helped me not only find exactly what accommodates our family but within a couple hours I was driving off the lot. This kind of excellent service and humanity is what makes me keep coming back to Brickell motors. They even babysat while I signed and got the kids snacks and juice boxes. Alfredo and Jc have both followed up to make sure we are enjoying our new car. Thank you kindly !! You are the best in the industry. Izzy Molina in service is also the man to go to that will keep your investment running smoothly and safely.

ericho85

Aug 6, 2015

Terrible, unprofessional, and dishonest service department. We bought a Pre-Owned 2011 Honda C-RV from Brickell Honda less than two years ago and shelled out big bucks for the top of the line bumper to bumper warranty. A little while ago the AC started intermittently not working a week and a half before a big vacation road trip. I took it in for warrantied repair work a week before we were due to leave, and left it at the dealership to be repaired.The service representative who I worked with, Ismael, was never able to be reached by phone again. Another service representative, Miguel, became the person we communicated with. Two days after dropping it off we were told that a warranty company insurance representative would be coming by to clear the car for warranty work the day after that. The next day came and went, and when we called they told us that the insurance person would now be coming the day after that, but that it would take them 24-48 hours to approve of the work before repairs could begin. Two days after that, we were told that the insurance person had just come that day, and not only that but they also, for reasons that Miguel was unable to explain to me, had to come inspect it AGAIN the next day (I'm beginning to think the car wasn't looked at today at all). And THEN wait 24-48 hours for approval, and THEN wait for the actual repairs to be done.By this point, the repairs would be finished, at the earliest, two days into our planned and booked vacation road trip, 9 days after we had first dropped it off. I told him that I would just have to come pick the car up the next day, and have the work done when I got back. I was then informed that the AC wasn't working at all now, so the car was in even worse condition than when I had dropped it off.Miguel then admitted that our first service representative quit days after I had first dropped the car off, and that this matter hadn't even been looked at until 5 days after the car had been dropped off. Now I get to spend 20 hours on the road, there and back, for a vacation that I had already paid for, with two small children, in August, with no air conditioning, and no repair in sight. I told Miguel that I had no recourse as a consumer but to post a truthful, negative review wherever I could post it, and was told to "Do what you gotta do" but the car would not be ready when I needed it. If you were unfortunate enough to have bought a car here, I hope that you never have to take it in for the worst service experience of your life. Thanks Brickell Honda!

Cesar Martinez

Aug 3, 2015

Very professional and friendly . Excellent customer service Thank you.Best regards

Gladys Granda Rodriguez

Jul 23, 2015

I called the previous day to my appointment and was accomodated into the next day's schedule by Angel, who was very professional, and took care even of scheduling the shuttle to bring me back to my office. I called the day of my appointment to let the service person I was assigned, Robert Schickman, to know I was running 15 minutes late, and he reassured me it was ok, that they were waiting for me. When I arrived I was professionally greated by Robert, who attend to the items I wanted fixed in my car, answered all my questions, and called the shuttle driver making sure I coulod get to my office on time. I was called later that day , as Robert said he would do, and informed as to what had to be done and the price for the job. Job was completed as timely that afternoon, and Robert even waited for me to arrive after hours (6:25 p.m.), and greeted me in the same friendly manner, assuring me he did not mind the wait, walked me to the cashier, and later to my car, infoming me of the guarantee the job had and makiong sure everything I had requested had been done. Can't ask for more. Thank you.

DaphneA

Jul 21, 2015

I'm so upset, took my 2014 Honda Accord sport for its 2nd oil change. My car had less than 10,000 miles on it. It looked and drove like new. They gave me a list of services I needed, a/c filter and flushing, wipers and tire rotation/balancing for $126.00. I took the wipers. Shortly after I left, I noticed my car was not handling the same, it was pulling when I braked and every groove in the road my steering wheel pulled in both directions, I assumed they did something to my alignment, I've already had bad experiences with them so I wasn't surprised. I got on the Dolphin expy entrance ramp during traffic hours going no more than 25 mph and lost control of my car, I spun out, luckily, everyone was able to get out of my way, but it could have been serious, I could have killed somebody. now I knew it was more serious so I went directly to tire kingdom for a tire check up and rotation. They told me that they could not legally do that to bald tires, WHAT, that's impossible. My car has less than 10,000 miles,!! When he checked the mileage and year of my car he told me I should bring my car back to the dealership to have them explain to me how my good tires and rims suddenly were bald and scratched.. Not only did I leave with 4 bald tires, I also got 4 extremely. scratched up rims. Those aren't my tires or my rims. No wonder it took more than 4 hours for an oil change, I got there at 7am before anyone else and still took all morning. Called Honda corporation and they basically said it was my word against theirs and they said my tires got worn out because I did not rotate. They saw a woman and thought they could get away with it. They did, my 3rd Honda, 2nd one bought there. Never at Brickell Honda and never a Honda again. xxxxxxxx

Romualdo Madrigal

Jul 15, 2015

love my truck,will do business again.salesman is excelent in the way he handlethe sale

Oscar Fernandez

Jul 15, 2015

The sales person was EXCELLENT!!(JC) I can not tell you enough how happy and satisfied I'am with the service I received from him. He took the time to get me the car that was right for me. On delivery he gave me point by point of all of the features the car had helped me set up onstar etc. I will defenitely recommend him to all my friends and family. He makes the car buying experience a very smooth one.

Caroline Martinez

Jul 7, 2015

My lease was up and my wife and I went in to lease a Buick enclave.Moises came recommended my brother in law. Moises was great straight to the point and very friendly! Overall great experience!

kt

Jul 6, 2015

If I could give them 0 stars I would for shady business practices. I just left this dealership a couple hours ago, and after much debate decided to write this review. After researching for about two weeks with other dealerships, KBB, Edmunds, IIHP and cars.com I was ready to buy a car today. I decided with the sales price and other competing quotes Brickel Motors made the most sense for me. Within five minutes of being on the lot I was greeted by Renner. I walked him over to the car I wanted and he let me test drive it right away. Like I said, I wanted to purchase a car today so I did not want to waste time. We sat down and immediately talked numbers. I told him my dream price and he spoke to the manager Ignacio. The answer was no but you never know until you ask..So I dropped the big bomb: I will write a check on the spot for the lowest price they can offer including taxes, fees, etc. to walk out with the car, as long as they meet my top. After back and forth and then speaking directly with Ignacio he gave me a price. Although it was $800 over my max, I understood they needed to make money too, so me and Renner shook on it. I asked both Renner and Ignacio if the price quoted was the exact figure I would write my check out for. They responded each time with yes. AFTER writing the check from my Military credit union and finishing up on the phone with the insurance company setting up my policy (I had just given the agent my credit card info) Ignacio came back and said he misquoted me by 2k dollars!! As he was scribbling out the number we agreed to (I managed to take pictures of the pricing quotes with all the writing on it) he asked me if I "have a personal check or is it from a lending institution?" Wait.. What does it matter? It's treated as cash and neither has any bearing on the final price of the car. My check happened to have stamped in big letters "do not exceed $___ amount" which was a higher amount then what the figure was that we agreed to. It just seemed very convenient that as soon as they noticed my check (they say they did not but I set it down on the desk in clear view) the agreed upon price was now incorrect. I know it may be a shock but though I am a young woman I do understand the basic concept of a verbal agreement and know that bad business practices are just that. NO excuses. I understand I could be the only person who had a bad encounter with Brickell Motors but I felt this situation warrants an honest review. My father later called the owner and although he was extremely apologetic he still quoted UP from the price I was given by $321. So apparently for Ignacio not being able to calculate numbers correctly though he had 30 minutes to do so, I have to now exceed my limit by $1,121. It's sad to know they have just solidified the "dishonest car salesman" stigma. I have already told some of my military friends/ family and clients, and tomorrow I will be letting the bank and all other military installations know of the deceptive tactics I have unfortunately encountered today.Recap: 1. The free iPad Air is for new car buyers!! (that pay full price on the car)<---nowhere on the website does it say that.2. Regardless if you get it in writing, shake on it, ask them to reiterate a handful of times AND write a check, they can go back on their deal.3. Screenshot any and all prices on the website: The exact car I wanted had a different MSRP and sales price listed that they said were both incorrect. My screenshot is what saved me.4. If you are military go somewhere else.

Jorge Mompo

Jun 24, 2015

Highly recommend Arturo, Customer Service Rep., he always outperforms himself and make your dealer experience a great one. He is precise and knowledgeable on all aspects of my Buick Enclave 2012

Kenia Laracuente

Jun 24, 2015

My advisor was very detailed oriented , helpful and understandable . He was very communicated from the moment I called him regards my car braking down ,until being fixed . He was on point on everything , making sure I was aware what was going on with my car. The bad news was that my car would be in the car shop for a week , the great news that everything was under warranty I wouldn't have to pay a penny , and gave me a loaner until the car would be ready . How more satisfy can I be. I would love to rate this service from 1 to 100 . I would say 101 percent awesome service Arturo keep up the great job . !! A very satisfied customer .

Maekala

Jun 19, 2015

Izzy was just plain helpful. I came in on a Saturday for an oil change, tire rotation, etc. He got me in & out in 1 hour. I expected to be out a lot later because of the negative reviews that were given to this joint. But surprisingly enough, he made it easy peezy. The cashier was beyond cheerful, yet another surprise. Normally, cashiers are grouches. This one was refreshing. Pricing was extremely fair. Will recommend to everyone.

Lizette Pimentel

Jun 13, 2015

Great service, I am very happy with my dealership.

Gloria Frost

Jun 8, 2015

Jackie is great help to us to buy a car for our family

zahra111

Jun 6, 2015

I had a great experience buying my car from Brickell Motors. I was actually thinking about going to a dealership closer to me, but Darien, their True Car rep. reached out to me within a few minutes of me securing my true car price and ensured me that I would get that price and set up an appointment for me the next day. So the experience started before I even got to the location. When I got there, they had someone park the car I came in for me, and immediately offered coffee and comfortable seating. Marlene was the salesperson who took care of me and she went above and beyond to make sure i was happy with the car I'd chosen, made me feel comfortable in getting the price I had come prepared for, and gave me a bit of financing advice to lower my monthly payments. Next up was the Finance manager Lazaro, who was very genial, and understood that we were working with a tight budget. Overall, I left very satisfied with my purchase, and looking forward to a positive relationship with the dealership going forward.

Desiree Sebastian

Jun 5, 2015

Arturo is excellent. My car is always ready as promised and I am in and out fast. Everything is ready and never have to wait. Treated like I am the most important client they have.

Gisele G

May 31, 2015

Best service department ever! (except for Julio. He definitely has a bad attitude. Lighten up pal!) This past saturday, May 30th, I went to get my car fixed because it was giving me a helluva time. Izzy Molina took care of me so fast, I didn't even get the chance to sit down and get comfortable! Gave me a free oil change too! Don't know why they get bad reviews. Anyway, my bill came out to around 150 or so which is reasonable but to make things even better, he asked their funny, sassy cashier (which is scary, in a good way, because the cashier they had a few months ago was a total b****. I guess the service manager finally realized that and got someone who actually has a fun personality) to give me a 10% off! Loved Izzy, loved the work done to my car (working perfectly!!!) and I loved the cashier and the work environment! Keep up the awesome work! Will definitely come back and recommend all my Honda drivers to get their cars serviced here!

Cesar Martinez

May 30, 2015

Verygood and profesionalThe price is good Service by appoinment is ok

Joe Hudak

May 11, 2015

Everyone was very helpful and the service was prompt which allowed to miss a min amt of work

billy62258

May 6, 2015

got a wrong diagnostic by the "supertechnician most qualified" they have there, and when I made a complain about it, the service manager, Julio gave me the most rude attention I have ever received , what do ne need to do to get a honest and respectfull service?, I have to find a way to cancel the service agreement I made with the and for which I paid already, but, Please, DO NOT GO To BriCKEll HONDA, you are going to be ripped off

Francisco Sauri

May 5, 2015

Great Service Department!!!! .

Berta Davis

Apr 28, 2015

the gentleman who attended to me was very kind, courteous and gave me great customer service attention.

Norberto Ferradaz

Apr 27, 2015

Came in to the dealership almost at 4pm for an oil change. Although it was late in the day, the service attendant was able to schedule my car for the service and even for a complementary wash.

Karen Martin

Apr 27, 2015

Brickell Motor went above and beyond making a wrong situation right. Mike came and picked up and returned my car once it was repaired. I was very pleased with the care and concern taken in this situation.

Agustin Diaz

Apr 17, 2015

Everyone was very professional from the beginning .I found exactly what I was looking for my family and I without hassle . I would definitely do business again in the future. thank you

alexander alvarez

Apr 15, 2015

Unquestionably the best experience I have ever had in automotive buying. Mr.Mariano Reol the sales manager assisted me to make the best decision for my family and I. Thank you so much Brickell Honda team for making it so easy.

Katty Casamayor

Apr 8, 2015

This was the best car buying experience I have ever had. From the moment I arrived at the dealer I was greeted and treated like family. They showed me the vehicle I inquired about, then went on a test drive, and returned to process the budget. Their was no arguing or haggling. My salesperson was honest and straight to the point with out the back and forth. We agreed on a monthly budget and proceeded to finance department to conclude deal. I was in and out of dealer with in a couple of hours. Amazing experience! I would definitely recommend this Dealer to family and friends. Special thanks to salesperson Jose Proveyor "El Musico"

Omar Musi Serio

Apr 8, 2015

Everything went well with my visit on servicing our car

tati

Apr 4, 2015

Horrible service! I have to say this was my worse experience buying a car. The customer service was non-existent, the show room was cramped with tables, and a very unprofessional salesman . I will definitely come back to this dealership.

Santiago Torre

Mar 26, 2015

You have done your homework. I wish that all companies would be like yours. All of your employees have EXCELLENT CUSTOMER SERVICE SKILLS. You guys have done a wonderful job! We feel like family every time we go there. Please keep up the good work! Robert always is willing to help us in every possible way when we take our car for maintenance. Thank you Robert! Robert you are fantastic! Our sales person Juan Carlos is also fantastic! Thank you for always make us feel welcome! Thank you to the Family of Brickell Motors!!!Santiago Torre

Yaakov Artzy

Mar 19, 2015

Came with zero expectations, and came outWith a beautiful car.The loan officer and the sales manager were exceptional .Jacky the sales rep was very honest and helpful .

Fernando Tasco

Mar 16, 2015

Anwar is probably the nicest and efficient seller I've met, he is always in the right mood and willing to serve. Edwin on the service department was incredibly efficient and ready to help and he delivered a great service.Carlos the manager was always there.Thanks

Ovidio Aguiar

Mar 11, 2015

Very professional team, everyone worked together in order to satisfy my needs.Very satisfied.

Carlos Ruiz

Mar 4, 2015

We were greeted outside the front door by a gentleman they call "El Musico" (The musician). He was not pushy at all and asked questions which allowed him to show us exactly what we looking for. Rather than spending a lot of time in the showroom showing us the model of each vehicle available, he took us out back so that we would be able to see the scale of the vehicle we might be interested in. After picking out the vehicle we liked, he invited us for a test drive. He even allowed us to change drivers so that both my wife and I could experience the comfort and ride of the vehicle. The negotiation was short and sweet. We told him what we wanted to pay and he came back with the absolute best offer available. After presenting him our counter offer, he took a moment for the approval and came back with an offer what we were willing to live with. The decision was easy, we will take it. The whole experience took less than 3 hours before we drove home. We were so happy with the result, we took our cousin back the next week and she took home her dream car too! Great job by Jose "El Musico" Proveyer.

David Swanson

Mar 2, 2015

What a great place to go for service on my 2010 GMC Acadia! I had not been to their store previously for service. Greeting immediately, appointment was verified, service advisor wrote the order quickly and put me in a loaner for the day. Everything was ready as promised for pick-up at the end of the day.

Roslyn Gonzalez

Feb 28, 2015

I choice brickell GMC to buy an suv because my first car i buyed there and was fantastic the services very helpful and the attention excelente i definitely recommend this dealer thank you so much...

Fernando Vazquez

Feb 28, 2015

service adviser arturo, is very proffesional and knowlegable, mechanic ralph is the only one i like servicing my car since 2010, when i got my terrain, which i love.

Edgar Camacho

Feb 26, 2015

I would have given 5 star if I didn't get multiple calls from a Salesman. He used the opportunity that I had my car in service to try to talk me into a trade-in to buy a new vehicle. It's not a good practice & it'll make me think twice before I return to the service dept.

Yaw Asante-bio

Feb 21, 2015

I am a Teach For America Miami-Dade 2015 corp member and the transition from my home, Massachusetts to Miami was a tedious journey. Bringing all my belonging including my car brought financial stress. And to make things worse my car within a couple of months broke down. With no way to get around, even to work, I needed a new vehicle. Walking into Brickell Buick was the best investment I've ever made. My experience was stress free, the people nice and calming personalities. It only took one visit. I still text and talk with Anwar, an great salesman that sold me on my car, when I have trouble with the car or need some advice relating to other topics. Thanks!

Josef Graeber

Feb 13, 2015

Service was FANTASTIC!!!!!! Robert is an excellent service rep.

Ixa Valdes

Feb 11, 2015

A great dealer, very friendly and always ready to help.

I Suarez

Feb 10, 2015

Great customer service and not much waiting time. I had to wait longer for other oil changes but not during this visit

Adriana Cepeda

Feb 9, 2015

Amazing experience! Great customer service, very professional and attentive to my needs! Will definitely recommend!

JoMiami

Feb 1, 2015

I made an appointment and took my car in on November 29, 2014 because of a flashing green light while driving. Even with an appointment, it took 5 hours to complete the diagnostic check. Mr. Izzy Molina was unprofessional. I called every day for 2 weeks and he never once returned my calls. The ONLY TIME I spoke to him was when I had enough and demanded to speak to the manager. Lo and Behold, Mr. Molina comes on the phone blaming the girls in the office for not giving him the messages. Within 2 minutes of our conversation, he started repeating messages I had given the 'girls' in the office . Messages he claimed he never received yet he was able to quote my messages back to me. He was willing to lie and throw them under the bus to cover his butt. When confronted, he stated lets forget about that and deal with the issue now. Then he told me to bring my car back in for a diagnostic checkup because he was uncertain if it had REALLY been done when I brought my Honda Civic in 2 weeks earlier. Once Roger, the manager became involved, things started getting done. He was excellent and extremely helpful. He saved me a lot of money and dealt with issues quickly. The office staff ( girls in the office, as Mr. Molina called them) were excellent. They took detailed messages and I had no doubt the messages were given to Mr. Molina. I am buying a new car in May of 2015. I will not buy it from Brickell Honda because of Mr. Molina.

Faith

Jan 30, 2015

I bought a CRV 2014 in December and service was excellent from customer service, salesman, to accounting.Friendly and courteous staff

Marlene Casar Sanchez

Jan 29, 2015

i arrived, was greeted by a friendly service rep, he filled the paperwork and told me 45 minutes, car was promptly ready at that time.

Silvia Maria Andonie

Jan 29, 2015

I realy like taking my car for service..everyone is nice to you. The service advisors are well train to give good service.always.

Judy Loft

Jan 28, 2015

Carlos Caballero is very professional, helpful and knowlegeable.

Juan Carlos Najera

Jan 28, 2015

I took my Honda pilot for service. Izy Molina took care of me and not only he was friendly, but I was out of there in 20 minutes. Really good experience . Also I have purchased 2 cars at this dealer and have sent 2 family members to buy cars here - everything was great thanks to Jose Betances and Carlos Santos.

Tony md

Jan 28, 2015

I left the service dept very upset. Besides an oil change my car needed a simple plastic part that was missing from the mirror...I was told they were going to take care of it, when my car is returned to me I noticed the mirror was not even touched. I walked back into the service dept and the answer by the mechanic was " well is not going to fall" and another mechanic behind him said...next time just brake it with a hammer and walked away..

Raul m

Jan 28, 2015

We were recommended to buy our truck from this dealer. We had a great experience.

Rafael Ledesma

Jan 27, 2015

Good Experience Edwin from the part service has a really good customer service and always willing to help you in all your need..... Keep the good job Edwin.

Miran P. Sarkissian

Jan 24, 2015

Excellent service, highly personable attitude and very quick turnaround. Have never had better service or treatment by a service professional than Christian De La Rocha. Congratulations to him and the service center.

Margarita MALAGON

Jan 23, 2015

Service was fast, advisor has great knowledge and was very nice

Fabiola Pena

Jan 23, 2015

Very good experience. Thanks to David for his assistance as a salesman and to Lazaro, who makes the financing process smooth and fun.

Andres

Jan 21, 2015

Mr. Luis Luces was great! Made my first car purchase an easy and memorable experience.

Hernandezd

Jan 20, 2015

Very professional, great service. Took the vehicle for regular PM, and they were very efficient

Patricia Gamble

Jan 17, 2015

Great Service...Expedient ....Knowledgeable and Trustworthy

Henriikka

Jan 15, 2015

Extremely good and personal service. Very thorough follow-up

Ian T

Jan 13, 2015

Brickell Buick GMC has by far the best service department in South Florida. I have visited many other dealers and Brickell GMC puts the customer first.

Norberto Ferradaz

Jan 9, 2015

Excellent courtesy and professional work. We depend on your dealership to service and repair our car and SUV.

Josef Levitin

Jan 1, 2015

This dealership did an excellent job on my vehicle and if I ever need anymore repairs I definitely will be returning to them.

Michelle Thames

Dec 31, 2014

Service rep was courteous. Service was very prompt.

Julie Colteryahn

Dec 29, 2014

My experience was through Express Leasing. I couldn't be more happy with my new Buick Enclave and would definitely recommend your dealership.

sue79mia

Dec 10, 2014

After a terrible experience at another Honda dealership years ago, I decided to take my business to Brickell Motors and I have not regretted it since! I have purchased and leased several vehicles from Emil Kasumov. His customer service will exceed all expectations and he is truly a professional. Brickell Motors should definitely be proud and grateful for having such a stellar employee!We leased two more vehicles with Emil's help and are very happy with our purchase. If you are looking for a great dealership with outstanding service, visit Brickell Motors and ask for EMIL! Warm Regards, Sue & Jorge T.

Sergio Garcia

Dec 9, 2014

Service personnel was great and very attentive. The facility was well maintain and I appreciated the car being washed

Diego Cavalieri

Nov 20, 2014

Courteous and friendly people that makes one not only feel at home but one leaves with the feeling one knows them all of our lives .

John Goodman

Nov 19, 2014

I just wanted to let people know that Mario Murgado Jr. and his staff, Carlos and Jose made it real easy to find a car and take me through the process of becoming a car owner. you guys couldn't have been more courteous and professional. Thank you very much. J.G.

Monica

Nov 13, 2014

Great customer service but recall computer was down so they couldn't fix my recall item and I will need to take it back. Also, told me it would take about 1 hour and 15 min but took closer to 3 hrs.

Richard Washington

Nov 6, 2014

Great Job! But, you forgot to notice my open recall. Now I have to go back!

LuisGRamirez

Nov 5, 2014

Great service! I have to say this was my best experience buying a car. Luis Luces was excellent, and a true professional. I will definitely come back to him for my next car.

Daniel De Leon

Nov 4, 2014

My wife and I recently purchases a 2015 GMC Terrain Denali from Brickell GMC. I was extremely impressed with how smooth the car buying process was especially our salesman Sergio DeLeon. His professional and upbeat demeanor was refreshing and not the typical stigma of car salesman. This young professional was courteous and explained not only all SUV's in the GMC lineup, but also Honda. We could not be happier with our purchase nor our salesman. We will defiantly purchase our next car from him and the Brickell team. I can and will confidently recommend Sergio DeLeon and Brickell Motors to my closest friends and family.

ariskate88

Nov 1, 2014

I had an appointment last week to buy a car and even though this is not the first time buying a car with him his service and treatment was magnificent. Strongly recommend to anyone Mr. Gabriel to anyone looking for the best service experience.

alefertitta

Oct 24, 2014

When I initially purchased my car, the salesperson (Danny) was very helpful and courteous. I was very happy with my purchase and the attention i received. Even though the car's gas tank was almost empty when I drove it off the lot, the manager told me they would fill up my gas tank when I took it back for the first oil change. At the time of the first oil change, they acted like they had no idea what I was talking about, and I had to argue with them in order to get a simple tank of gas that was rightfully mine. Secondly, I paid my car loan off after 2 and a half years and up until that point there had been no other mishaps with Brickell Honda. After paying off my car, I received a letter in the mail from Honda Financial Services stating that I was entitled to a refund for the unused portion of my GAP insurance (approximately 2 and a half years). At this point I went to my dealer (Brickell Honda) and filled out a GAP Cancellation Form, which the dealer never sent to Honda Financial Services, and therefore was never processed. I called back every 2 weeks and even showed up there in two different occasions to ask about the status and they would tell me not to worry about it that it was in the mail. After nearly 6 months, I decided to contact Honda Financial Services directly and I found out Brickell Honda had never made contact with them and they had not submitted my claim. Because of that, I lost a portion of my GAP insurance. The person at Honda Financial Services even said "Yeah, Brickell Honda dropped the ball, again." This is unacceptable and the reason for my review.

roneysa.lima

Oct 20, 2014

To Whom it may concern, Honda Financial repossessed my car NOT for lack of paper but because I didn't MAIL them the signed papers. I do not go to the post office... Who goes to the post office. Its 2014, everything is done online nowadays. It was very frustrating to come back from a business trip and do not see my car on the garage knowing that I was current with my payment...The car was taken to the worst repossession company ever... Took me more than 10 phone calls to get my car back. Besides that they had horrible working hours!!.. I ended up having to rent a car to be able to move around!As if it was not enough... AFTER I returned my car I thought my headache with Honda was over... NOT REALLY!!.. 1) They are charging me for a Repossession fee I have already paid for in April and they want me to give them an itemized receipt because my Credit Card statement I faxed them (Yep! Had to learn how to send a fax.. They are definitely not prepared for the Millennials!!..) is not good enough!.. SO instead of confirming the payment themselves I have to call the repossession company THEY CHOSE to prove something I have done many months ago. 2) Secondly... AFTER returning the car I received a PARKING TICKET! Thats right!.. I returned the car in the morning and on that evening, around 11:30pm, someone from the dealership used the car and parked in a prohibited spot and I received the ticket!!.. I am extremely frustrated and upset about that mess!!

BraulioPeralta

Oct 19, 2014

Last year Fernando Diaz help me to buy a car He is excellent salesman,excellent service and tree weeks ago He help me again to buy 2 car You are the best Salesman in brickell honda Thank you FERNANDO DIAZ THANK YOU.

bilmanio

Oct 15, 2014

I have take me car for one thing they work on other thing to get there money work out off the warranty went sometime they would no do anything to the car and the problem you first have taken the car for they don't want to fix it that is BRICKELL HONDA FOR YOU. VLAFOND

jose555555

Oct 14, 2014

My adviser was Carlos Flores, was very clear while expmainingcall the car features, took me for a great test drive and guided me through the process like a real professional, i highly recommend the dealership and Carlos and and advisor

I am a fan...

Oct 14, 2014

After a disappointing experience at another dealership, we went to Brickell Honda based on an internet ad for a used Honda Pilot. The customer service far exceeded our expectations. There was no pressure to purchase, and we were introduced to a number of team leaders. We did go back and purchase the vehicle. Great leadership team and great sales team.

mmariodennys

Oct 11, 2014

Last Saturday I'm just looking around in the Little Havana and I decided to check prices in that dealer,...in conclusion I have a new car thanks to Deivis Rodas, the attention was wonderful and he gave me a good price. I love my new car, is powerful and has a good interior comfort. I'm not hesitate when I will make a new business with them. I recommend to anyone who want a new car contact directly with Deivis, is a good follower in your purchase, and can give you reasonable advises during your business. I hope that they continue with this sales spirit. Thanks for everything.

fv

Sep 22, 2014

have a 2010 terrain, very happy with it. the service dept is great. kudos to arturo and mecanic ralph an assest to the organization

LGasper

Aug 29, 2014

Gave me a great price on my new car and even picked me up from the rental car center after I dropped off the rental and brought me to my new car! Thank you so much for going above and beyond for me!

Jorge

Aug 27, 2014

Great dealer to do business with. Service appointments are performed on timely fashion and professionally. good work quality. Service staff very attentive and helpful. Overall an excellent experience

SuzyNewhouse

Aug 26, 2014

Bought my third car from you in May and am STILL waiting for my floor mats. I paid the $400 dealer fee for a car wash, "fill-up," removal on pin stripes, and floor mats and have received none, nor have I received my repurchase gas gift card from my care book from the previous vehicle purchased in 2011.The voucher for gas given to us by our salesman because it was "too late to take the car to get gas" by the time we were done with the purchase was refused by the gas station because we weren't Brickell Honda employees.When I returned to the dealership a week after purchasing it, the pin stripes were not taken off and I was told the floor mats weren't in yet (Rahit/Rohit) and that we would be called when they were.I left a gazillion messages for weeks trying to reach our salesperson. Your receptionist is EXCELLENT at passing calls to voicemail, and Randy told me that he didn't understand why I was so upset that I was still waiting and then tried to get sympathy from me using my disabled daughter by going off about his wife's brother having epilepsy. Talk about a sleazy tactic!So my reward for being a loyal customer was being robbed of $400, because I still dont have my floor mats or the new car fill-up, being robbed of an additional $200 for the repurchase gas gift card, and a HUGE slap in the face by your manager.

proko

Aug 18, 2014

Hi, my name is Lino J Delgado, I went to four different dealers and they only make waste my time giving me very bad deals, when I finally went to Brickell Honda they solve my problem in less than an hour with a really awesome deal (far far far away from the other dealers proposals).

Zenfira Vincent

Jul 4, 2014

My salesman was Emil Kasumov and to our family he is the only salesman anyone should use! I am so glad my father stumbled upon him years ago when he went to purchase his first Honda Ridgeline! Since then we have leased and purchased 5 hondas!!! and it is all thanks to Emil Kasumov. It isn't just his ability to sell you but the friendliness, loyalty and care his services provide. He has always personally called and made sure we are comfortable with our purchase. He always goes above and beyond and it is why we have referred so much more of our families and friends to him. In our circle it is now very unsual if you aren't driving a Brickell Honda purchased from Emil. Also, I live in Hollywood by 441 with a million dealerships by me but I drive all the way down to Miami so does my family just to be at Brickell Honda where Emil can get us the best deals and customer service!

azeri4lyf

Jul 3, 2014

My salesman was Emil Kasumov and to our family he is the only salesman anyone should use! I am so glad my father stumbled upon him years ago when he went to purchase his first Honda Ridgeline! Since then we have leased and purchased 5 hondas!!! and it is all thanks to Emil Kasumov. It isn't just his ability to sell you but the friendliness, loyalty and care his services provide. He has always personally called and made sure we are comfortable with our purchase. He always goes above and beyond and it is why we have referred so much more of our families and friends to him. In our circle it is now very unsualy if you aren't driving a Brickell Honda purchased from Emil

ZanetaWylazlowska

Jun 23, 2014

My experience at this dealership was great from the moment I walked in. I was immediately greeted by the sales manager who assured me that he would pair me with a great salesperson, this was true, I was assisted all day by Carlos Marenco and I cannot possibly say enough good things about him. Carlos was pleasant, friendly, professional and very knowledgeable, he answered many of my questions and provided me with a lot of valuable information I would otherwise not have known to ask about.I have been searching for a vehicle for 2 months, have been to numerous dealerships and stumbled upon brickell honda by accident, turned out to be a fortunate accident after all. I bought a 2013 honda accord and the extended warranty and could not be happier, the car glides like butter and has all the bells and whistles I looked for, brickell honda washed and fueled up the car completely prior to handing me the keys. great experience, I recommend this dealership to anyone, ask for Carlos he is truly great and cares about the client, he is very patient and kind, made me feel very comfortable and that rarely has been my experience at other dealerships in miami. Thank you again to Carlos and the rest of the team who assisted with this purchase, you have a customer for life.

fgmcvp

May 20, 2014

I bought a new Honda CRV at Brickell Honda and Davis Rodas help me out in the purchase process. His service is great, very professional, friendly and with a great experience. I highly recommend his service at Brickell Honda. I will buy my next car there and I will ask for Davis to help me out in the process. Very good job. Completely satisfied.

squintana

May 8, 2014

I purchase a car from Joan moreno, excellent associete. He helped me to find the car that fit my necesities. I will recomended him to all my friends and family.Thank you Joan for your help.Love brickellmotors dealer i always will buy cars here!!!

fane

May 6, 2014

Joel Zarzabal helped me get a great car for even better price. courteous, professional and goes the extra mile to make sure that the customer is satisfied.

juan

May 6, 2014

Joel Zarzabal helped me get a great car for even better price. courteous, professional and goes the extra mile to make sure that the customer is satisfied.

Rick

Apr 16, 2014

Very attentive and always on top of getting it done right. They have computers in the waiting area for you to be able to entertain yourself in the mean time as well.

sergio ht

Apr 14, 2014

I had a comfortable, no hassle expirience buying my car. the staff was very proffesional and helpful.I recommend this dealer for many reasons. the best one is the price I got. good people to work with.

Yosmarcisneros

Apr 9, 2014

Deivis rodas es un excelente profesional me asistio en todas mis necesidades y expectativas estoy muy contenta muchas gracias fue de gran ayuda, lo recomiendo ampliamente sabe su trabajo y es muy profesional .

StephanieAlvarez

Apr 4, 2014

Although many issues were presented with our sales person Delvis, Randy the manager of the dealership managed to make it right at the end. Simply by apologizing and understanding. As which I mentioned to him it was not his fault. Delvis managed to say one price and mention another in person as well as remain unprofessional and ignore the customer as I was simply saying "thank you" and goodbye. After many issues I opened the middle section of my car to find trash and my tank wasnt even filled considering the multiple times I wasted gas going there and the complications. Me as a worker in customer service I have learned to always apologize and understand. Him knowing I was upset went to my bf behind my back and loudy asked him to score all 5's on the survey for him and apologized to him. The car was for me and not even once did he apologize. The reason this survey is all 5's is thanks to the manager Randy. Because not only did he apologize but he understood the frustration and took the extra time to add a wow factor to my new car by including the first months payment. This is why he is the manager. And as i've spent the most of this talking about the horrific sales experience I thank Randy for his patience and perseverance to help his loyal customers who have taken out many cars with brickell honda and therefore would come back, or recommend this dealer to another person. Because, in the end when you loose 1 customer who has a husband, son and a whole family dedicated to Honda you loose alot. Thank you again Randy for your help. Even though I saw you for a total of 2 mins. you managed to make everything right on behalf of your sales person.

MarialeYdler

Mar 18, 2014

This is THE BEST DEALERSHIP I've never seen before! They really helped me to find a good car with the best financing plan. The customer service is incredible excellent. When I arrived to the Dealership, they told me: -Today, you leave the store with a new car!-. They don't try to sell me a car, they talk like a friend, giving me the most convenience tips. I chose the color and all the features of the vehicle exactly as I wanted I'm so happy with my new car. Simply, they are genuine!Deivis Rodas was the person who helped me to find a car with the best finance plan. Highly recommend... Thank you many times, you're incredible! -The Best Customer Services.-The Best Finance Plan.-Multiple options of cars.You'll be surprise if you go there!

luis8141994

Mar 12, 2014

My first car, and let me tell you it could not of gone better. David Rodas was great guided me through all the steps and made everything a walk in the park. He gave me a full walk-through of the car. even stayed after the sale was complete to help me install the blue-tooth and much more!! Would recommend this dealer ship in the blink of an eye. when you go make sure you find David Rodas great sales rep and nice guy.

GPEREZORIOL

Mar 7, 2014

This is my 3rd car from BHONDAThe best service in Miami - Mario Cinelli - professionalism top of the line. He is the only reason I do business with Brickell Honda.

sethswk

Feb 17, 2014

I took my 2010 Honda Insight to Brickell Honda for a basic service oil change with tire rotation. After I left and was on the interstate, my car vibrated a lot so I called and was given a time to bring it back. When I came back, the mis-alignment had caused the tire to wear down to the threads and I had to pay for a new tire. Brickell Honda did not take responsibility. THEN, this is the worst, a month later I received this post-card in red and white bold letters that stated I there was a re-call and I needed to bring my car in ASAP. I called to ask what is the re-call about and I was told that they would tell me once I arrived and that their tech would also tell me about any other services which I may need.I called to speak with a manager to find out if this is a safety-recall that needed immediate service or if it could wait. I was told again that no one would tell me until I brought my car in. I called again and insisted on speaking with a manager who told me the same thing and then hung up on me!I filed a complaint with the Better Business Bureau to which they never responded. I wrote to Honda Corporate and they called to assure me that there was no safety re-call. What a scam from these slime bags! Also, they sometimes have a guy walk around in a doctor's coat to talk to people to, what can only guess, is to manipulate and intimidate people into buy more services and products. DO NOT GO THERE!

jeffreykubach

Nov 1, 2013

Sam was extremely helpful and went out of his was to make sure that I got the car I wanted at the best price. Every time I go back, I know that I can rely on Sam to provide customer satisfaction.

lucas01

Aug 31, 2013

As always I have a very positive review of Brickell Honda since I've been a customer for years and over the years I've had the same Sales Specialist Yonien Gonzalez which every single time succeed my expectations and more, what a wonderful staff you have.

luisvaldes1971

Jul 4, 2013

On May 30th 2013, I and my wife walked in to the dealership and walked out with a great deal. Actually they beat one offer we got from Braman Honda, The salesman (Henry) even followed up with several calls since I was buying the car (Honda Accord ) for my wife.yesterday we were so happy with the business....first class dealership...nice mood around... Thanks guys for all your help in making my wife's dream come true.. we look forward to visiting them anytime soon....

AshleyVanDercar

Jun 19, 2013

I visited six dealerships in the three days that I was searching for my new car. At all of the other dealerships I felt as if I was an inconvenience to the car salesmen... At Brickell Honda I was treated very well by the salesman (Manuel Heurto). I had recently totaled my Acura, and was a bit skittish during the test-drive, and he was very understanding of that fact, and was not pushy at all. I was also very indecisive, a fact that he did not try to take advantage of.The process took a lot longer than I would have liked, but part of that was my insistence on getting a good price. They ended up matching the price that a Ft. Lauderdale Honda dealership had given me. Jeff in finance was wonderful. I had to bring my fifteen month old son with me, as it was on the weekend, and he literally ran around Jeff's office like a hellion, and yet no one complained.When I got home that night after signing the contracts there were two minor details that really bothered me - they were very minor in the grand scheme of things, and probably a result of a misunderstanding (regarding the fine print on a warranty, and the cost of an add-on). I wrote an e-mail to Alex, the COO, and within ten minutes I had a return e-mail. Five minutes later I had a call from the general manager. They fixed both of those problems to my satisfaction.I now have my new 2013 Honda Civic, and feel great about the purchase, and the customer service that I received.I feel that, as car dealers go, this one does really well, especially in comparison to other dealerships in the area.

patches12345

May 9, 2013

I'm very disappointed on how I was treated at the Parts Department SPECIALLY by Mr Luis Pedraja, on 5/6/2013 I bought a Honda Accord 2011 air conditioner condenser since mine got a leak, I paid 225.00 and took the part.the next day 5/7/2013 when I gave to the mechanic working on my car at another dealer, within 15 min he called me back to say they had given me the wrong part... So I had to go back to Brickell Honda with my original damaged part so they can see what I meant explain the problem and sure enough they billed for the correct part but was given a different one( the part number was off) they proceeded to give me the correct part, the counter guy brought the box which by the way was not sealed on the top or bottom... Hummm he took the part out was wrapped in bubble wrap he cut the tape to free the part and compared it to mine to ensure that the part was what I needed and it was, so far so good (two trips so far).I them took the newly exchanged part back to the other dealer and the gages were off fluctuating so he said the part was DEFECTIVE we called Brickell Honda to explain and they were out of the part they had to order the part it arrived today 5/9/2013 I proceed again to Brickell Honda and the man on the counter says I have the part but I have to clear it with the manager he talked to the manager and he said he saw nothing wrong with the part and would not approve the exchange so they told me to wait for the Parts General manager to see if he would approve it, I was told he was out to lunch and that I had to wait 15-20 min for his return.so I patiently waited for Mr. Pedraja.in the Interim I walked away to go get a cup of coffee in the show room only to have the counter guy say to me that Mr. Pedraja had been there and had said NO I was shocked so unprofessional he didn't even wait for me or have the decency to tell the clerk for me to go to his office to discuss the issue at hand. I had to ask where his office was so I could speak to him. When I spoke to him he was rude and with an attitude he told me that there was nothing wrong with the part therefore it was my car the problem so I asked him how do you know you there is nothing wrong with the part? you can't see inside of the condenser and isn't possible that is a factory defect? I explained what the Master Tech working on my car had said that the gauges were off and there was an obstruction inside that was not letting the freeon flow he didn't care and brushed me off. I told him I would call Honda and complain so he replied GO Ahead...I had to get this resolved so I them purchased another condenser at another dealer and it is working perfectly so now I have spent 450.00 because Brickell Honda did not want to honor the parts warranty and exchange a defective part, I wasn't not asking for a refund all I needed was an exchange a three day ordeal and at the end I feel I was wrong not only by Luis Pedraja but by the dealer as well that allows someone like that to be a manager.C. Cano

aceokeefe

May 9, 2013

We met Sam at the appointed place and he is a very friendly salesman not too heavy on the "I know whats best for yourselves".We had called about an Audi advertised for sale at $3,881,small beer to some maybe but I like this car.Sam told us the car had took a deposit so we had no chance,and he showed us other vehicles,inc a Volkswagen Beetle,trouble was we liked it but with dealer fees had increased it to to $5.200,well that is out of order,never bought a car for cash and dealer fees were added,we were given an cash offer deal, but I knew by by looking up valuations inc the UK,Sam had set the price too high in the first place,there was someone else looking at the Volkswagen,I did tell the other salesman we were first in line,and later on when going in to try and finalise the deal,a fellow worker shouted to Sam" HAVE YOU DONE THE DEAL"well that was uncalled for and a lack of respect for us like we were cattle,so my wife was now dead set against finalising unless it was a good deal,Sam did try but gave in,I think maybe there was something going on with the other buyer?We left and went home the Audi is still up for sale to this time 05/09/2013,2 days later why have they not called us to say the depositer never came back,or is it a ruse to draw someone in.So there you are try and give someone some money and they want more,I think Brickell Honda needs a far reaching turnaround in the attitude it offers,do they assume low cash buyers are stupid?well I buy like this not to get whammed by credit loans,cash is really a sensible thing to do,so will learn from that experience and take note ,and I advise readers of this review to watch out! Brickell Honda is about.!

JARLE

Feb 16, 2013

I want to give special thanks to Jorge Rovirosa for his excellence, professionalism and respect during my visit.The overall handling of the transaction was to our complete satisfaction, including the Manager Mr. Randy and Mr. Perez the Finance Officer. I have purchase several vehicles thru the years with Mr. Rovirosa and have always been a pleasure to do business with him. Thank you Jorge once again for all your help in this new transaction.Respectfully Yours; Lucio & Jarle De La Torre

Hillar

Jan 30, 2013

In 2010 I purchased a 2008 Accord from these guys. After a short period I noticed vibrations on the front tires. I went to have them check the issue and was told the front tires (brand new) were (feathered?) and I had to replace them with new ones; since time went by (2 months), they wouldn't do anything to replace them. What really got me is that the 2 front tires were unidirectional and the rear ones standard (no way you can rotate them) Also they implied that "who guarantees I did not change those tires" I am glad to see a place were I can make a review after a couple of years. At this time I am looking at purchasing another Honda and definitely agree with the other reviewer that suggests avoiding Brickell Honda like the plague. I was told latter that a used certified car shouldn't have been sold in those conditions but you trust some guys and they take you for a ride. I am not hiding my name and they can easily check when I purchased the car so, this review is not anonymous. I have had Hondas for over 15 years and never had any trouble with them. Great Cars

adrian araman

Jan 22, 2013

I want to give special thanks to Francisco Rodriguez (Frank) for his excellence, professionalism and respect during my visit. I want to wish the best as seller.We need people like him working in this field. This is my second time that I buy a car in Brickell motors and the experience has been the best. Thanks to the team that worked in the process for buy my new car. Good job.

Sergio A

Dec 13, 2012

DO NOT GO THERE!!!!! They are liars, they show you a car on internet and when you arrive they show you another exactly the same but with a different VIN number, and of course a different price more than $1000 more, they made me loose my time and my gas, when you call the phone is always answer by Martin Gonczi and when you go there, another Salesman is the one who wants to sale you a different car. Please DON'T do business with that company!!!!

claudia.doreste

Oct 15, 2012

I found the car I was looking for at the right price last week on Autotrader.com. I called and was helped by a delightful young man named Sergio. He is not in sales but he helped me anyway. He went out to the lot to see the car to answer some questions about it that were not listed on the site. He called me back later to let me know that there was an error in the price and the car was selling for almost $4000 more than advertised. I asked to speak to the sales manager, Atif, and he adamantly refused to honor the price which was now a "computer glitch". He told me repeatedly he would not sell the car for the advertised price. This "computer glitch" had put in the wrong price for the car on Autotrader.com and on their own www.brickellhonda.com site.I asked for the name of his manager, Gilbert Mendoza, and had the hardest time getting in touch with him.About thirty minutes later when Gilbert finally did answer his phone he was rude, yelled at me and told me that I didn't need to worry about the price of the car or the glitch because all of a sudden the car was no longer for sale because it had been "sold" the night before. Even though Sergio and Atif had confirmed for me that the car was still available for sale no less than 30 minutes prior and Sergio himself had gone out to see the car for me.I told him that he was a bad businessman and that if someone at his shop had made a mistake he should have taken ownership of that error as the boss and honored the price instead of trying to give me a run around. He told me that he wasn't running a bad business and had the audacity of trying to offer me another car.Gilbert Mendoza has no respect for potential clients and hasn't the faintest idea what customer service is. He obviously has never heard the age-old adage, "The customer is always right." He lost me as a customer and I guarantee you that anyone that I know will learn that Brickell Honda is not a place to take your business.

yfonseca17

Sep 25, 2012

Very pleasant experience, the process was quick, the staff in general was very attentive. Additionally, Armando (my sales rep)was pleasant to deal with. Yeni Fonseca

Ortizmartinrosado

Aug 31, 2012

Comprar un carro para mi nunca fue tan facil pero mi experiencia en brickell Honda fue increible. Gabriel lozada tuvo el amable detalle de ser mi vendedor, el fue quien hizo esto posible con su profesionalismo y amabilidad logro conseguirme un gran negocio que no podia perder la gran oportunidad que me estaba brindando. Yo lo recomiendo 100% y al dealer tambien al igual que a los managers de carro de uso que al igual que mi vendedor gabriel lozada me hicieron sentir como en familia y te das cuenta que estan para ayudarte y no enganarte como en mis experiencias pasadas. Ahhh y los precios los mejores del mercado la verdad estoy super agradecido a todos ellos por la gran ayuda que me brindaron y el gran negocio que me hicieron para mi el mejor dealer en el sur de la florida gracias gabriel, se los recomiendo a todos como vendedor 10/10

nsocarras

Aug 28, 2012

Carolina was very attentive, and satisfied our used car needs.She automatically listened to our requests, and took us to the car that we ended up leaving with. She was very knowledgeable about the vehicle, which shines through in such a difficult time when you're looking for the right car.She was helpful with us through all steps, and was the very last person to hand me the keys to my new car.In shorter terms, Carolina was an excellent salesperson, very helpful and thorough with all the processes of car buying.Thank you!Mary Socarras

princerojas

Aug 27, 2012

We were referred by a family member for the commitment to excellence of the dealer, I must admit my husband and I were doubting if we could get the deal we wanted but we found the help of Carolina Hurtado and she really went out of the way to answer every question and mainly to find the right car with a plan that totally fitted our budget, now we own a wonderful 2012 Honda Accord SE, we love it and we will seek for your help again Carolina.

HeidiMF

Jul 21, 2012

Brickell Honda makes car buying a pleasure... Sales and Finance staff provided excellent customer service and were true professionals. Louis Morera was patient, honest and worked hard to get us the best deal possible. Brickell Honda is the best!

Sgalindo27

Jul 19, 2012

Great experience working with Lazaro and Raymond, super helpful. Absolutely love my new 2012 Honda Accord! I would recommend this dealer to everyone! They did an amazing job with my trade in, help me select the appropriate car for my family, and the overall paper work was explained well, this process which has taken us longer to do in the past at other dealers was accurate and speedy. Very greatful for choosing Brickell Motors as our dealer!

kkoliniatis

Jul 18, 2012

Jody did a fabulous job getting us in to our 2010 Honda Accord Coupe. He was able to work within our budget and make things happen! I would definitely recommend Jody as an excellent sales person to work with at Brickell Honda. I look forward to returning when its time to trade up my old Oddysey for a newer version. Great Job Jody!

Edward Teitel

Jun 20, 2012

New in town and needed a new car. The service and attention was impeccable and got what I needed . Diego Paiva went the extra mile to make sure I was completely knowledgeable of the cars, the transaction, Brickell Motors an my responsibilities. Was very satisfied, would recommend Diego to future friends I make in Miami.

JoelH

Jun 20, 2012

I'm extremely dissapointed by the deceptive business practices used by Carlos Flores (car seller) & Geraldine (Infinity, car insurance) at your car dealership. Geraldine makes you believe she's looking for the best insurance for you, when she's actually working for Infinity, and will give you a low price to have you sign the deal on the car based on that low number, that a month later you are going to magically find out through a letter from Infinity is actually higher! I also had to spend 2 hours on the phone with another Infinity representative to correct the mess she caused with the policy: she used the wrong Zipcode & the wrong car VIN, like if I had leased a 2 doors Coupe instead of a 4 doors Sedan. It's also unacceptable that it's been 5 months since I leased the 2012 Honda Civic and there's been no follow up on the $200 gas gift card that Carlos assured me I would receive within 4 weeks. When I went back there a month later, Carlos assured me again I would be receiving it 8 weeks after the contract was signed in January. I signed an overpriced lease for 3 years trusting the good name of Honda, trusting that your employees are honorable people that conduct themselves in a professional manner, standing by the good reputation Honda has built for the past 63 years of being truth to its clients. You got my business through deceptive practices. If this is the kind of people your dealership and Honda are involved in doing business with, then you lost one more loyal client for life. If you don't handle this situation properly, I'll have no choice but to finally take action against you.

JoelH

Jun 19, 2012

I just want to recognize a great work performed by Oscar Sanchez (Service Manager). After an awful experience related to my previous car's battery that nobody knew how to deal with in a professional manner, Oscar, who had taken over the position just recently, managed to stand by the unkept promises I previously received from others, including a manager by the name of Luis. I was there twice before I met him, and all I got from their staff was pure bullshit around the bush. On my third "visit", ready to take legal action against this unprofessional staff, I met Oscar, who patiently reviewed the whole thing & made things straight. Thanks to his professionalism, a big trouble caused by his incompetent colleagues was finally resolved, and on my fourth "visit", almost two months after my first one & a lot of inconveniences, I received my refund. A big THANK YOU for you, Oscar. You are a very professional gentleman who stands by his word. Your managers should be very proud of having you working by their side. Best wishes, Joel

9hilda28

Jun 16, 2012

Leasing my car at Brickell Honda was great. I am an informed consumer and they were able to lease me a Honda Accord at the price that I was looking for without all the hassle of negotiating back and forth. I would definitely return to do business with them again. My sales person, Ray Gonzalez made it Quick & Pleasant.Hilda

crsimmons

Jun 9, 2012

I wasn't planning to buy my car that I was leasing originally so soon, but Ms. Carolina Hurtado helped me out tremendously once she offered me a great package for me to reduce my monthly payments, and purchase the car that I originally wanted once my lease ended. It worked out just great..What a great experience it was to work with her. I was so happy with the overall service, customer attention, and economic benefit that I obtained. Along with Mr. Ray Gonzalez and Rafael Martinez who assisted me as well. Thanks again Ms. Hurtado I will definetely recommend you and the Brickell Honda family to all my sphere. Charles

Adnaloy

Apr 22, 2012

One of the best decisions I have made is to buy my Honda Civic from Guillermo Arzola!!! He was great with finding me the perfect car at the perfect price. THANK YOU**THANK YOU GUILLERMO:)

Gomez4j

Apr 18, 2012

Excellent service, great knowledge of all features, very organized, friendly and professional. Ray Gonzalez took care of everything from A to ZHighly recommended 5 star service

jose555555

Apr 11, 2012

i highly recommend brickell motors, starting with carlos flores who did a great job convincing me to trade my civic for a brand new 2012 honda accord to the finance guy who made the process fast and easy,great guys and even better customer service.

Canes fan

Mar 14, 2012

Went to Brickell Motors last weekend looking for a quality used car, and stumbled upon not only a good selection of mechanically sound vehicles, but good prices and people as well. Mitch Ortiz and Sam Mones, in particular, handled me and my wife just perfectly -- offering their straightforward courteous expertise and none of the usual up-sell pressure tactics I've come to expect at other places. Even the finance manager, Edgar, worked up a better deal than we had hoped for. Would definitely recommend this place to my friends and family -- for price, customer service, selection and a refreshingly fun-again car shopping experience.

wilsondarwin13

Feb 29, 2012

Honda Cars are a great product. Thats a great start. You team at Brickell Motors is outstanding. Sam Mones took great care of me from the moment I walked thru your door until I left with the key to the CR-V that suited my needs the best. He anticipated my every next question and was there with the answers. I didn't feel like I was getting "sold" or pushed in any way. People make the difference and you are lucky to have Sam on your team. Thanks and the next time I'm looking for a car, you will hear from me.Wilson DarwinRockport, Maine

htopal

Feb 27, 2012

Dishonest Dealer. They will be very nice to you until you buy the car and probably will solicit (beg) for excellent Google rating. But if you have a problem after you buy the car. you are at your own. please read this review. you are probably better of buying from a national retailer. BRICKELL HONDA IS THE WORST DEALER IN FLORIDA.

MJhernandez

Feb 27, 2012

Mr. Mario MurganoI would like to congratulate you on the very well trained staff at Brickell Motors and thank all of the employees for a very good experience while buying my new car, in particular Mr. J Ray Gonzalez(Client Specialist) who went beyond the call of duty to make sure that we got the car that I fell in love with.I would also like to thank Mr. Lazaro Lemos(Finace) for his hard work in making sure we were getting the best possible deal on my new CRX EXL. The service provided by these 2 gentlemen was outstanding. Mr. Murgano you should be commended for having such people in your team. Again Thank you for the very positive experience while obtaining my new Honda CRX.Sincerely,MJ Hernandez(Jackie)

madman

Jan 14, 2012

Avoid this place like the plague. rip off artist, sales and fianance dept.very bad place to do business.. period

Sarahgcox1

Jan 6, 2012

My experience buying a Honda was unique from the beginning because it started by a phone call from myself when I was visiting family up in Vancouver, Canada. I was returning within a week and wanted to begin the process of researching cars. Emil Kasumov, who came highly recommended from a previous customer, immediately treated us with great importance, worked diligently over the phone to describe deals, and called everyday to inform me of rates and how we can move forward once I returned. He really did go above and beyond. Once back, Emil made sure that on the day I drove my car off the lot...it was absolutely sparkling clean. In fact he ran back out to literally touch up one little spot that I would never had noticed as it was already so beautifully prepared. He showed me every detail of the car. He thoroughly went through the interior gadgets with me in great detail and enthusiasm. He made both myself and my daughter feel very impressed with his level of customer service. He also called to follow up and make sure that everything was working out well with my car. Thank you very much Emil, and I highly recommend Miami Brickell Honda due to his service! He made Brickell our choice.

andrewcalvertactor

Dec 30, 2011

We loved Atif and Carlos at Brickell Honda! They made our first time buying experience very easy and exciting! They were both extremely helpful as we asked question after question. They even put a bow on top of our new car, making my birthday a little more special. Thank you so much!

ishwaran

Dec 30, 2011

We have had very bad experiences with this dealership. The prices they quote appear to be made up on the spot. We had a small weather strip on the passenger side sliding door of our Odyssey that needed replacement that was quoted for over $100 for parts and labor but a quick internet search showed the part is less than $15 and easily installed. A brake fluid replacement job was quoted for over $400 whereas we easily found a quote for $66.40 from an internet search (DriverSide.com). Also prior to this visit, we had a major service involving replacing spark plugs and timing belt and water pump. The timing belt and water pump cost over $1000 with parts and labor, yet today on Brickell's website they have a $389 special for the same job (labor included). I confirmed the latter price by calling the service department. The price includes all parts and labor. Even if this a Honda special, I fail to understand why they need to mark the price up by $600. I am open minded and a fair consumer but the last experience (quote for the weather strip and brake fluid) is the last straw. I would caution all customers to be wary of quotes given by this dealership. I went to this dealership because I saw good reviews. However, most of these reviews seem to be for minor work or new sales etc. We have done extensive work on our car and our experience has been horrible. I would say this is the worst dealership I have ever dealt with.

susanhernandez

Oct 5, 2011

I've purchased my last two vehicles from Brickell Honda and have been pleasantly surprised BOTH times!! I just purchased a certified used Honda Civic today! I had no intentions of trading my currently financed vehicle for a newer more fuel efficient car when I got up this morning but after speaking with my sales person on the phone and explaining what I wanted to accomplish I feel that he (TONY RIVERO) went above and beyond to make it happen! TONY RIVERO was extremely patient, professional and responsive and he made it happen! I thank TONY RIVERO for everything he did for me and highly recommend him! Luis C. in finance was helpful and informative and fair and the Manager JC was extremely helpful as well. I can honestly say that I would highly recommend BRICKELL MOTORS to my family, friends and colleagues any day of the week! Ask for TONY RIVERO - you won't be disappointed!

vamsvet79

Oct 3, 2011

i went to buy a new honda fit to brickell motors they give the best price in all miami, and i trade my old car they offer me a great deal so i can not refuse and we make a deal. thanks for everything.

nfm

Sep 6, 2011

The sales experience was a little lengthy (about 3hrs) but pleasant nonetheless. My only regret is that I wish I had gotten a better interest rate on the financing. I was concentrating too much on the monthly payment and not enough on the other aspects of the financing. The negotiation was pretty straight-forward and they weren't too pushy. I would recommend this dealer as a place where you can get a good deal, but I still suggest doing your homework beforehand so you aren't caught off-guard by any last minute changes.

adolfo_ruiz82

Aug 30, 2011

My experience in general was very good, they seemed to care about the client and not only wanted to sell. The only thing that I didnt like was the price and that they increased my interest rate after they had given me another rate. Another thing is that they said to me at the beginning of the deal that they would certify my car and at the end they didnt. My experience was good because they made me feel comfortable and trusted them, I will only change the way they approach the price theme and negotiation.The agent that attended me was very good and profesional and I definetly recomend him if you are searching for a used car in this dealership.

amsuros

Aug 16, 2011

I have never been the type to do any kind of review but the service I received at Brickell Motors was so above and beyond what I expected I just had to share my experience. Lets start off with the fact that shopping for a new car is a very lengthy and exhausting process or so I thought. My salesmen Sucre Vasquez truly listened to my needs and what I wanted in my new car as well as helping me with the selection process by only showing me what I really wanted to see; I didnt feel any pressure to buy or to choose something that I didnt truly want. Then came the money part which I thought would also be a taxing experience but thanks to Miguel Vasquez in the finance department it was completely painless. Thanks to both Sucre and Miguel my experience was wonderful and the whole process from beginning to end only took a couple of hours which I thought was exceptional. Most of all I LOVE my new 2011 Honda Accord I simply could not be happier. I would like to once again Thank Brickell Motors and there very attentive staff. - Alicia

lo25

Aug 9, 2011

I gave great ratings because the customer service was great. Carlos Flores attended my family and I. My main concern was the pricing and even though it was a bit over my budget I gave it a go anyway with the car, though it is used it is in great condition inside and out! I am very satisfied with my pick by far. Carlos was kind enough to give us detail by detail the different options we had as well as explaining all of the guarantees the certified used cars had. If you are thinking about visiting Brickell Motors I recommend you see Carlos Flores whom was very helpful, not to mention a couple of the other financial employees who were also friendly and helpful.

DizzyDad

Jul 17, 2011

Do your shopping first but make sure to end up at Brickell Honda. I did all my research on the net and sent out emails to all the Honda dealers. Brickell was the fastest at responding, and Emil and Rick did not play any games when it came to honoring the price, money factor and terms which other savvy buyers paid across the country. Do you like haggling and playing games which last hours of your time? If so, then go to Braman Honda or Aventura Honda. As for me, I leased 2 Hondas (Civic and CR-V) in July of 2011 and it was the easiest transaction I've ever done. Emil is such a gentleman, respectful and totally unlike the typical salesman. He didn't sell me anything....I told him what I wanted and what I would pay and he just did it! Don't you wish all of your life would go this smoothly.

seanwolf

Jun 30, 2011

Mario Murgado and Alex Andreas, the owners of the dealership, personally helped me with both buying and servicing my wife Honda Odyssey. They pick up and drop off her van and bring it back in perfect condition. I have never met a car dealer who is so committed to customers service and doing the right thing. i also love their cafe in their dealership because when i do have to bring the van in i can eat and use their free wi-fi to get work done while i wait for the car.

dairene91

Jun 30, 2011

I would like to thank brickell motors and the salesperson Hector Ramirez for the great experience, professionalism, and treatment i recieved during my visit. I would recomend anyone to visit the dealer and ask for Hector.

Alejandro_Gonz

Jun 29, 2011

A dealer with the best combination!!! Great prices, outstanding customer service, and great used certified cars. Also, the friendly atmosphere and personalized cutomer service made my buying experience unique. Althoug Frank Ortiz was my sales representative, his excellent service reflected the values of the company. Thanks for the job well done Frank, way to go body!!!

seanwolf

Jun 7, 2011

WONDERFUL service, greatly helped me with my New Honda Odyssesy. I wanted the top of the line vehicle and they were very accomodating with my needs. Great people and great service! Definitely recommend buying your vehicle here!

E-Honda

May 28, 2011

Went to Brickell Honda to purchase a CPO 2007 Honda fit that just arrived from them that they advertised online. The process was straight forward, and they answered all the questions I asked. Also when I was taking the car home after driving it from the lot I noticed a problem with the drivers side door randomly not being able to open, I told them about it and they sent a locksmith to repair it at their expense they were also kind enough to get their service department to de-gunk under the hood as well. Also really impressed with Honda's first time buyer and financing rates for CPO vehicles. My only complaint would be that the retail price was higher than the internet price by $1000 but that looks like that would happen everywhere. Overall I am satisfied with my shopping experience and the quality of the car Brickell Honda has sold me.

scrapgal123

Apr 30, 2011

I was looking for a used car through their internet site. I found a used Accord with a great price and proceeded to contact their internet manager. I confirmed both by the internet and through the phone that indeed this car was on their lot for the price stated. On the same day that I went into their site, I again confirmed the availability, description and price. I wanted to make sure the car was available as I was 1 hour way from their location and did not want to waste my time. I get there and I am greeted by the Internet Manager, led to the used car area and handed off to another sales person. The Internet Manager then DISAPPEARS and can not be located. The used car sales man proceeds to "try" to locate the car that I was interested in and of course, it is not available. I show them the printout with the VIN from their website and they just don't know where that car is on their lot. He proceeds to elevate my inquiry to his manager and they can't locate it but will try and locate a similar deal, which is no where near what they had advertised. I wasted a total of 3 hours with these people!!! 2 hours of commute time and 1 hour there trying to purchase the vehicle they had falsely advertised.

xvilaro

Apr 18, 2011

Great experience, service and went out of their way to get me what I needed. They provided a personal touch and understanding that is hard to find now a days. I highly recommend it. Mario Cinelli is a wonderful human being and great sales executive, from the beginning he understood my necessity and what I required, he went out of his way to make the deal happen, along with the Rick, the GM of Brickell Honda. I will defenitely return for my next car to Brickell Honda. Thank you!!!

penngti

Apr 12, 2011

Short version: Carlos Cruz and Gilbert Mendoza are unfriendly and conniving. With my newly purchased used vehicle in day 3 of a 6 month warranty and already having some serious issues, they were misleading, rude, and extremely deceptive. STAY AWAY from Brickell Motors. Long version: What an absolute nightmare. The vehicle was listed on AutoTrader and was reasonably priced. I called and went in for a test drive. The vehicle was ready when I arrived, and a test drive was completed. Once I sat down to talk about the price, the vehicle was suddenly $1,500 more than was listed, due to "dealer fees" and other fees. After negotiation a bit, and then leaving to think about the price, I finally called back and settled on a deal. Up until this point, all of the people were more than friendly. However, once I paid and the vehicle was in my name, this changed drastically. The first issue was that they had sent off my registration to the FDOT with my DL number in the VIN number field. I noticed this before I left the dealership, and had to get them to redo the paperwork - a fault on their part that seemed to be a terrible chore. Once that was fixed, I left and went home. 2 days later, the check engine light came on, the steering column was grinding, and there was excessive road noise about 30mph. I immediately took the vehicle in and spoke to Mr. Gilbert Mendoza who, without even letting me finish telling him what the issues were, began to blame me for every single issue in a very rude tone. After a lot of sighing and groaning, he said they would take a look at the vehicle. This was a Monday at 830am. That evening, the vehicle hadn't even been touched, and no one in the service department had orders on what to look at or that it even needed service. I talked to Mr. Mendoza who didn't remember me and Mr. Cruz who seemed to have no idea what I was talking about. Finally, after applying a little pressure, they gave me a loaner car with zero fuel. When I raised the issue that there was no fuel, they said they were not responsible for how much fuel was in the loaner vehicle. After 20 minutes or so, they relented and gave me a $20 fuel voucher. The Saturn SUV loaner they gave me was in horrible condition, yet it had a for sale sign in the window and was pulled right off the for sale line. Electronics were haywire, the engine sounded like it had server issues, and a multitude of other things. I can only imagine that this is the condition of the majority of their used cars, they just bet that most people won't bring it back in to get it fixed. Days passed, and again, no one seemed to know what was being done to my vehicle or whether or not it had been looked at. I went in twice a day, everyday, until that Thursday when I finally spoke to the owner of the dealership and the foreman of the shop (Oscar, the foreman, was the only decent person in the place) and they had my vehicle fixed. Over $600 in repairs, including a temp sensor that was $300, 4 new tires (discount, off brand tires), and fixing the steering linkage. They wanted to blame and intimidate me into thinking these repairs were my fault and that they were not going to fix them. All in all STAY AWAY from the used car department. Carlos Cruz and Gilbert Mendoza are there to swindle you. In the end, with repeated calls to the owners of the dealership, most of which were misdirected to disconnected numbers, they stepped in and finally got the vehicle right. I will not be going anywhere near this dealership in the future, and would rather go to a more reputable place like Maroone or AutoNation.

leighleighzy

Apr 12, 2011

My experience at Brickell Honda was great. Oscar Penuela and I set up a test drive after talking about my interest in the car through internet. From the moment I walked through the Brickell Motor door, Jody Sinanan assisted me with the car I was interested in and even helped me explore other options. I selected the 5 speed Honda Civic coupe to test drive and immediately fell for the vehicle. We agreed on a deal, talked about financing options, set up the insurance and license plate all at the dealership, which made the experience smooth and rewarding. I highly recommend buying one of Brickell Honda's stellar rides.

lucas07

Apr 9, 2011

gracias al senor carlos y brickell motors por ayudarme a escojer este veiculo q tanto le a gustado a mu familia y espero algun dia volver a este diller me encanto sus presios al igual a mis amigos le dire cuando quiearan comprar un carro pasen por hay

DavidSV

Apr 9, 2011

Hola,mi nombre es David,quisiera agradecer a Carlos por su gran ayuda y excelente servicio al cliente. Cuando llegue al dealer me senti muy confundido sobre el tipo de carro que queria y que a la vez satisfaciera todas mis necesidades, pero gracias a Carlos y sus conocimientos obtuve el carro perfecto para mi. Es un chico super amigable, paciente y seguro del servicio que ofrece. El precio del carro estuvo buenisimo, pues era lo que se ajustaba a mi bolsillo al igual que los pagos mensuales. Yo recomiendo a Brickell Honda y a Carlos por un formidable servicio al cliente y por los buenos negocios que ofrecen.

ambiorito

Apr 9, 2011

gracias senor carlos por su atencion en el diller es un excelente vendedor de veiculos y gracias brickell motors por sus grandes presios q tienen en el mercado espero q la proxima compra mia sea en ese diller y q mi vendedor sea carlos flores por su atenciones con el cliente

nemoday

Apr 7, 2011

The salesman who attended me, Carlos Flores, was very helpful and attentive. He answered all my questions patiently and thoughroughly. I would definetly recommend him to any friends or family that are buying a car. If in the future, I have to go back, I would go back to him, too.

Olga2345

Apr 7, 2011

gracias nuestro ve3ndedor carlos flores q hizo q ese vehiculo sea mio, y mi familia esta muy agraDECIDA y hasta mi padre le gusto mucho la comrpa del vehiculo.Les voy a recomendar con toda mi familia, porque su servicio fue de primera calidad! Sooo thankful

Ernesto0216

Apr 6, 2011

Yo xompre mi carro en brickelmotors y muy espesial al amigable vendedor carloa flores por averme ayidado a comprar este maravilloso veiculo q tanto le a gustado a mi familia a mis hijoa hermanos esposa gtacias a carlos estamos muy bien montados y boy a todos mos amogos

Rlopes2002

Apr 5, 2011

It was a pleasure working with Carlos Flores. By far the best customer service we have received. He was beyond helpful and went out if his way to help accommodate our requests. I highly recommend this dealer and Carlos. Everything worked out smoothly and I got to drive away with my Honda Accord! Thank you

jnfr54

Mar 31, 2011

I was very pleased by the level of customer service that Carlos Flores, our car salesman, provided us. He went out of his way to accomodate our desires. As a first time car buyer my overall experience was excellent! Definately would refer my family and friends to go shop for their cars at Brickell Honda.

Lisa2222

Mar 31, 2011

The service at Brickell Honda is by the best in South Florida! Samuel Mones was my point, and he has been unbelievably helpful. Samuel is extraordinarily reliable and went above and beyond to help make the lease a positive experience. Not only that, I recently contacted him after completing the lease due to a valet attendant cracking my taillight. Samuel was again readily available to answer questions and even helped facilitate a damage appraisal. He uniquely attentive and knowledgeable! The service continues to be outstanding! And I would absolutely recommend to any of my friends, family, or any of you to choose this dealership!

PChambless

Mar 30, 2011

ESTIMADO CARLOSUN PLACER SALUDARTE, MAS QUE NADA AGRADECERTE POR TUS SABIOS CONSEJOS, MI FAMILIA Y YO ESTAMOS CONTENTISIMOS CON NUESTRO VEHICULO,NOS MANTEDREMOS EN CONTACTO PARA CUANDO MI HIJA CUMPLA LOS 18 ANOS,AGRADECIENTO TUS BUENAS ATENCIONES,SE DESPIDE CORDIALMENTEPETER CHAMBLESS

Yenisley Carnet

Mar 30, 2011

Gracias Carlos Flores por tu buen servicio , me senti muy bien atendida e informada en la compra de mi honda civic, gracias brickell motors por tan excelente servicio ,por esmerarce en escoger el personal que los representa a ustedes, sus ofertas son insuperables. Muchisimas Gracias

MarleneR

Mar 30, 2011

I would like to thank Carlos Flores for excellent customer service, I feel very satisfied with my new vehicle and the high quality service I was provided with. Buying a car it's not easy and I was lucky to find Carlos to help me out. He is a very friendly person and very charismatic as well, he answered all my questions and doubts and showed interest in every step of the way. I highly recommend this dealership, he made my shopping experience unique, and the great attention he gave me I felt pleased and happy. And last but not least, I got the car that I want it at a very good price and the payments that I could pay. So, thank you to Carlos and Brikell Honda.

Mayerling

Mar 30, 2011

Gracias Carlos Flores y a brickell motors por haberme ayudado en la compra de mi carro, es perfecto para mi y mi estilo de vida. Estoy muy contenta y recomiendo a brickell motors y sobre todo a carlos flores! My kids loved the car too!! Thanks so much! Buying a car used to be such a pain..lol! :)

andrea15

Mar 30, 2011

Jose Betances fue muy amable y me ayudo bastante en la compra de mi vehiculo. El se tomo su tiempo para explicarme las diferente opciones que tenia. me hizo sentir muy comoda y estoy muy feliz con mi decision en comprar un carro en Brickell Motors. Muchas Gracias.

Adrianandrea

Mar 30, 2011

I feel very satisfied with my new vehicle and the high quality service I was provided by my salesman Jose Betances. He took his time to explain me all the features that the vehicle has. He was very helpful, understanding and respectful. I will definitely buy another car with him when the time comes. Thank you so much for great service.

ananana

Mar 29, 2011

Buying a car it's complicated for a woman and for me it was a nightmare, until I was lucky to have Jose taking care of me. I got the car I liked and the payment I want. It was a super buy for me. I can just thank you for the great attention you gave me, I felt comfortable and confident. I will be back for the next one... Thank you!!!!

desiree89

Mar 29, 2011

I had purchased a 2010 Honda Accord at the Honda dealership from Carlos Flores. I just wanted to take the opportunity to express my gratitude for the friendliest and most professional manner your dealership extended to us. I have to admit that purchasing a car at Honda with sales professionals such as yours was one of the most gratifying experiences I have had. Our salesperson Carlos took his time with me and was patient - to be sure we got the right car for our needs. The finance department was a pleasure to deal with as well. We never felt pressured. He took us through the financial contract and extended warranty portion, which we also purchased, with expert care and professionalism. I would not hesitate to return to purchase another vechile in the future. Thank you for a wonderful deal and experience.

amaria

Mar 29, 2011

I had a Very good experience. Jose Betances is a great sales man. He showed interest on all my concerns and answered my thousand questions without any trouble .He was Very helpful and friendly. I Will definately recommend him to my friends and family.

mizbrina2

Mar 29, 2011

I highly recommend this dealership for the simple fact that when i visited Brickell Honda to purchase a Honda Accord, the Salesman, Duane Hall, was very attentive,knowledgeable, and great personality. Eventhough, i gave him a hard time, he was always professional!!! He made my experience very easy and a pleasure.

carito

Mar 21, 2011

My experience at Brickell Motors with Jose Betances was a very smooth one. He was very professional and helpful. He understood exactly what i was looking for. He tried everything possible to stay within my budget. I would highly recommend this dealr,but most especially Mr. betances as a salesman.

TOLCESE

Mar 20, 2011

What else can I say, the whole process was fun and enjoyable. I went in only looking to test drive a Honda CR-V and came out with a 3 year lease. I was never pressured and always felt like I was getting the best possible price! From walking into the dealer until walking out with my new lease was about 2 hours long. Mr. Raymond Trull was very professional and great to deal with. THANK YOU BRICKELL HONDA!

aguerra65

Mar 20, 2011

I was shopping for a vehicle in the 10k dollars range and wanted a Honda. Jose Betances showed several quality pre owned vehicles that were a little over my price range. Wthout being too pushy he showed me that the vehicle I ended up buying made more sense due to warranty and a much newer and better vehicle. Also the financing department ( cannot think of the F&I guy's name) did a great job making the payments affordable and extending the warranty to 100k miles and making my vehicle a certified pre-owned. Iwill definetely recommend friends/ family to Brickell Honda.

platinumk555

Mar 19, 2011

One of the greatest experiences ever when it comes to buying a car. My sales representitive was Jose Betances and he was an extremely helpful and very friendly person to deal with. He really knew his stuff and made it well worth my time. Great price, customer service, and my overall experience was top notch.

guerrerojames

Mar 18, 2011

i visist this dealer two month ago, jose betances was my sale rep this guy is amazing the treat was perfect and the dealer was also great, i recoment this dealer to everyone i bougth a honda i went to 5 difrent dealer and definily is the best one of all, i truly recoment to buy a car in this dealer....

dederamos

Mar 14, 2011

When it was time to turn in my 2008 Honda lease, I discovered that buying a car can be harder than buying a house! I called every Honda dealership in the Miami area and after shopping around it was the fantastic customer service I received from Raymond Trull that got me to Brickell Honda. I was so impressed that he remembered me from my initial phone call and I felt like he really wanted to help me get out of my lease into another one! He made the transition so easy. And even delivered the car and paperwork to my house! I also want to thank Randy Cano for working the numbers game, and getting me a great deal with a payment that is affordable!My husband & I have only owned Hondas, and with service like what we received from Brickell Honda, hopefully we'll continue to be a Honda family!Dede Ramos

ellejd

Mar 8, 2011

I recently leased my fourth honda from Brickell Motors. The service I receive from them is stellar and incomparable. Before entering into this last lease, I visited several dealers in the area, but I came right back to Brickell Motors. I just could not see myself with any other dealer. I'm spoiled by their red carpet treatment, and the deals they offer. Thank you Rick Barraza; Raymond Trull and Carlos with service!

RAONER C

Mar 6, 2011

To whom it may concern the service at brickell honda was excellent from my sales team that was extremely frendly ,curteous, and very helpful.I recomend anyone searching for a great deal to stop searching and go see the sales team at brickell honda you wont be disapointed, I garantee it 100 percent.Thank again for the great expirience.

HLover

Feb 26, 2011

The same day I almost had an accident in the I95 with my last transportation, I found this dealer. I got great service, deal and education in the process of purchasing a car (1st time buyer and FEMALE).It had been more than a year, I'm happy with my the features of my car, the deal, and the most important benefit SAFE. Thanks Mr. Guillermo Arzola.

jose555555

Feb 24, 2011

i went to brickell honda looking for a car,meet mr.flores who was extremly helpfl,overall experience was great,carlos took me thru the whole process and i came out driving my honda accord.i highly recommend that if you are looking for a used or new car,swing thru brickell honda and ask for mr.carlos flores.

rugged127

Feb 11, 2011

Good car buying experience with salesman! No pressure at all and exceptional customer service. I will definitely recommend this dealership to anybody looking to buy a new or used Honda. The prices are the lowest in town with very good financing options.

kdiaz2367

Jan 17, 2011

I have dealt with Brickell Honda in the past. Actually it is the second Honda we lease from them. There service staff and their Sales Staff were amazing. No pressure, very informed, and made our entire lease process a pleasure. Would highly recommend them to everyone we know! Kathy and Jason Diaz Miami, FL

ari1021

Dec 30, 2010

The visit was great! they were very friendly and the price that was given to me was great. the workers there did there job very great. the deal was done in about 30 mins fast workers! It was and over great expierence and i will always recomend this dealer to everyone!!!

Maya_

Dec 27, 2010

Absolutely LOVED it! Hands down best customer service, team of knowledgeable, professional people. Emil Kasumov (senior sales consultant) was a great help, very attentive to customers needs, really takes time to answer all your questions and make sure you're satisfied with your car choice as well as comfortable with the price. I am very happy I bought my new car at Brickell Honda and will recommend it to my friends and family members.

shagi1

Dec 22, 2010

Outstanding and pleasant experience on purchase of 2011 Honda Accord. I shopped around and Brickell Honda came through with best price hands-down along with a number of dealer specific perks (i,e, Coupon book with free oil changes, car washes, etc). The closing of the deal and delivery of the Honda Accord was handled in a very friendly and professional manner. It took a few phones calls prior to my visit to the dealer and I was in and out of the dealer in less than one hour. I will recommend Brickell Honda to anyone I learn is in the market for a new car.S. Serrano

Alberto.Alfonso

Dec 22, 2010

I have been leasing and/or buying cars/vans from Brickell Honda since 1988. Hoving owned a business in the area through 2003 - Alberto and Maria Alfonso's 'Brickell Gourmet Restaurant, it was simply a matter of convenience for my employees and I. To date I have leased 18 vehicles from this dealership +/- 1 or 2. That said, I would have rated my most recent experience all 5s had I been able to get the car I really wanted at the price quoted to me. Credit scores, and not credit ratings are a big deal these days it seems, and having lost my wife a year ago this past Nov. apparently did not help matters either. I wanted to trade up from my 08 Accord LX to a 2011 Accord EX-L. The vehicle was prepped and papers prepared prior to my arrival. The credit check however wasn't, and that sent the deal out the window on the home stretch. I was not happy. In fact, I was furious. In the end I drove off in a Accord LX-P. NOT the car I wanted, but it was the best that I could do given my credit score, absent the fact that I have been doing business with Brickell Honda for DECADES. I feel that customer loyalty should be an element worth considering. Not just your credit. That said however, both gentlemen Jody and Sam were fantastic. Personable. Professional. Courteous. Understanding. Sympathetic even. In short the "mechanics" of the deal were not to my liking simply because my feelings got hurt when I could not get the car I really wanted. On a "human interaction" level both gentlemen were - in a word, gracious. that alone is a commendable trait in this day and age, specially in a car dealership of all places.

Cbird

Dec 19, 2010

Raymond Trull was a great salesman with whom to work. He conveyed the pros about the CR-Z without being pushy. He also walked us through the process so that everything went extremely smoothly. We would definitely recommend working Raymond to others!

gpadilla

Dec 18, 2010

I am very happy with the purchase of my new Honda Accord. I was worried before buying a new car, however the salesman Mr. Guzman was very professional and courteous. I will recommend Brickell Honda to all my family and friends. I love my new car.

GusMiami

Dec 17, 2010

Just got home with my new Honda, and have to say; dealing with the Senior sales Consultant Emil, really exceeded my expectations. Not only he is a very knowledgable professional, but i also felt valued as a customer, not pushed on my decisions or rushed to close a deal. The over all experience with Brickell Honda deserves a 5 star rating with no doubts! keep the good work and thanks for making this transaction a smooth and friendly process as possible.

marilyn0828

Dec 16, 2010

This was by far the best experience I have had at a car dealership. The sales guy, Atif was a total pleasure to deal with. He was honest and his priority during my visit was to find me the best deal for the car I chose. I'm so happy I got the car I wanted and that the whole experience was far from the nightmare I thought it would be. Thank you so much Atif and Brickell Motors!!!! I'll definitely recommend you to all my family and friends.

Ronaldo Suarez

Dec 13, 2010

yo visite este dealer cuando llegue ahi este joven me atendio me brindo un excelente servicio y me ayudo en todo lo que estubiera a su alcanse para ke yo estubiera contento y hiciera negocio al final me gustaron los numeros ke me dio y el sevicio ke me brindo y si le recomiendo este dealer a la gente. gracias brickell motor por su servicio

alexhol

Dec 12, 2010

I would like to commend Jody Sinanan and Randy Cano for putting in the extra effort to be sure I was totally satisfied when purchasing my new Honda CR-V EX w/ Navi. You couldnt find a better man for the job. Jody is proof positive that excellent service and the customers best interest is the number one reason I would recommend Brickell Motors to anyone that ask me. He educated me on the cost-benefit factor, exactly what options I needed and listened to my concerns. I would recommend Brickell Motors to anyone looking to buy a car, especially Jody who never pressured me or to pay more for one I had budgeted. This was a new way to buy a car for me and everyone there made it easy. I am very happy with my purchase and again would like to thank the Brickell Motors team for all their professional assistance.Kind Regard,Alex Holguin

alvarezmarlene2009

Dec 10, 2010

I was in a car accident and I needed a car asap.. Daniel Guzman walked me over to used car lot and showed me a variety of cars.. I told him my budget and he showed a GREAT 2007 Fit sport. I loved it as soon as I saw it and ended up taking it. I am very happy to find a great dealer with great service! I definitely recomend Daniel Guzman for a go to guy! also Jose and Richard the finance guy treated me real good. very proffesional team that Brickell Motors has, keep it up guys!!!

gauthierb

Dec 4, 2010

I was looking for a new car, well, a new car in particular.. Brickell Honda just happened to have it! Thanks to Oscar!! He works in sales and worked with me over the phone and through emails, filling out paper work and such. He actually is the only reason I found the car through facebook! (Thank you by the way..) He was so friendly and I will admit I'm a bit of a pain in the butt.. but he made my entire car buying experience better!. He knew I was coming to look at it.. and when I arrived, there it was waiting for me.. under a tent, washed..shiny.. beautiful.. staring at me... I was sold upon entering..He then had me meet with Jose Betances, Who was just as friendly as he was! They made all of that horrible car buying.. waiting.. sitting..paperwork,...experience great! Which by the way.. This is my 3rd car.. and that whole "4 hours of paperwork".. it wasn't like that here. I left and ate.. got paperwork, brought it back.. they didn't try to push it.. But I honestly honestly honestly.. love my car... and getting it wasn't some crazy stressful car buying situation. Service is everything to me, and here it was perfect... So thank you guys! Hopefully I wont need a new car for a while :) but I will absolutely recommend you guys to anyone I know looking for a new car!

BHstar

Dec 4, 2010

A good purchase begins and ends with the salesperson. Good price aside, I want to compliment Carlos Cruz for being an upstanding, honest salesman. My daughter was looking for a car. Other used vehicle places tried to take advantage of her but Mr Cruz did not. And he was very responsive to requests for particular information about the vehicle. That may partly be Honda Dealer Philosophy, but it has to be in great part due to Mr. Cruz as a good person.

mssmith444

Dec 3, 2010

I just moved down from New Jersey and I needed a car right away. I went to Brickell Honda and Daniel Guzman greeted me right away, I told him what I was looking for and right away suggested an Accord..He was very attentive and knowledgeable answered all my questions. He also gave me a great deal on the car so I really didn't even need to shop around. I will definitely recommend him and the dealer ship! I give them five stars all the way!!!!

queensophia08

Dec 1, 2010

I would rate Brickell Honda #1...The service provide by Emil and Carlos was great it did not feel like I was purchasing a car. They help me with a great deal based on my credit....Emil is an excellent sales person that gives value customer. I would definetly recommend Brickell Honda to anyone.

kathyrleal

Nov 30, 2010

I received wonderful service from an array of friendly people who all worked together to help me buy the car I wanted. From the moment I walked in I was greeted by everyone who walked by and was asked by everyone who passed by if I was being helped yet. A car was brought around for a test drive immediately and once that was done the paperwork and buying process was done smoothly.

jeff.fhma

Nov 30, 2010

I purchased three cars from Brickell Honda. The service was incredible each time, especially from a very extraordinary sales representative named Emil Kasumov. He not only met my expectations each time but surpassed them with his kindness, fairness, and overall outstanding attentiveness!!!!!Wonderful experience!! I was WOWED by Brickell Honda. And Rick Barraza was a great help as well.

barbara04

Nov 29, 2010

My husband bought his first car in Brickell Motors 3 years ago and now we went back for a lease. We were very well treated not only as future customers but also as friends. Raymond gave us necessary information about a lease and the car we had in mind and he showed that he really wanted to help us. He seemed like he cared for us as people and friends instead of being one of those pushy sales men that only want the deal to be closed. I would recomend this dealer in the future to my friends and family and I will tell them to go straight to Raymond because I want my friends and family to be very well taken care of and Raymond is the perfect person for the job! Eventhough it was very late and it was a day before Thanksgiving, he was still very informative and willing to stay as long as we needed to answer all of our questions. Thank you Raymond!!!

rasiel

Nov 22, 2010

Atif Latif made my car buying experience a breeze. Professional, knowledgeable and not pushy or agressive -- I recommend Brickell Motors to anyone looking for a new or used car. I plan to go back when I 'm ready to purchase my next vehicle. Thank you Atif!

drnilo81

Nov 17, 2010

Best Car buying experience ever! I a military personnel and have moved around a lot. As a previous owner of 2 other honda's and my family growing I decided to look at buying a new vehicle. I first looked at Braman Honda Dealership off of Coral Way and was immediately labeled by the sales men, since I look so young. When I asked for help i basically was given a lil information on where to find the vehicle and that's it, while the rest of the sales men were conjugating around and just BSing with one another. If you weren't an elderly couple or looked as if you had money then forget about getting any help from this dealer. I immediately left after the way I was treated then went to the next closest Honda Dealer and regret ever stopping by Braman and wasting my time after I was greeted by a very welcoming Frank C. Arrufat and Gustavo Guerra at Brickell Honda. Once I arrived I inquired about the new Honda Odyssey, then directed me to the vehicles and let me broswe on my own and if I had any question's to ask. These Gentlemen were very hospitable and appreciative of military service members and the sacrifices we make on a daily basis. I highly encourage anyone who is looking for a honda to make this your first stop you will not regret it! Ask for Gustavo Guerra.

andresinho

Nov 15, 2010

Fantastic service overall, they made sure my experience was smooth and the operation finalized successfully. I am more than happy with their customer service representatives, the salesperson, the financing officer, they all made their jobs perfectly and without a blink. Highly recommended.

jguzman

Nov 15, 2010

I had the most pleasant experience at Brickell Honda, especially with Freddy in the service department. The seatbelt buckle in my Accord was defective and I took it there to have it replaced. I was surprised to find everyone to be very knowledgeable and polite. I'm very happy with the service I received.

BillinOrlando

Nov 15, 2010

I drove from Orlando to Miami because they offered me better pricing & service. They even delivered the car to where I was staying in South Florida! I had been so frustrated with a dealership here that I was looking at other makes of cars. Now I just wish I had known of this dealership for my other 5 Hondas.

ymkram1

Oct 31, 2010

This is the 2nd Honda that I lease from Brickell Honda.I wouldn't go to any other dealer.They were ALL very friendly & listened to what I wanted without being pushy like other dealers.I will be there in 3 years to lease my next car! THANK YOU GUYS!!

dopazo13

Oct 28, 2010

I have purchased several cars from Brickell Motors. I have always been helped by Alex Andreus. I have always been treated honestly and without hassles. The purchases and negotiations have always been simple and straightforward, without forty mysterious trips to the managers office. Service of the vehicles has been easy as well. We have always been provided a loaner and our car was ready when promised. I would strongly recommend Brickell Motors to anyone.

Bermudez

Oct 27, 2010

I have been a loyal Brickell Honda customer since 2002. That should tell you how much I enjoy coming back to purchase all my Hondas(five new Hondas) here. If you go to Brickell for your first time, ask for Eduardo, "El Che", he will take good care of you.

mfandrade

Oct 27, 2010

My experience with Brickell Motor has been excellent. I leased my first Pilot with them 5 years ago and since then I have purchase/lease 2 more cars. I have recommended Brickell Motors to my friends and family and they also had a great experience. Their Customer Service is incredible, they even delivered my new car to my house!

kpajares

Oct 27, 2010

Great customer service!! Friendly and attentive staff, knowledgeable advisors, very convenient location and additional services, like cafeteria, well-stocked accessories' boutique, shuttle service, car rental, you name it, they have it! You can take your car for service with no hassles. Keep up the excellent service.

RalphsHonda

Oct 27, 2010

Very pleased with my decision to purchase a new Accord from Brickell Honda. From the beginning, the process went smoothly. I never felt pressured, or awkward during the negotiating process. The most difficult decision was choosing the color for my new car. When I was given the keys to the car, I was pleasently surprised. I was given a booklet with various free coupons for service. Have used the free coupons a couple of times, for oil changes. I have recommended this dealer to friends and family. I would definetly purchase another car from this dealer.

rjsdv

Oct 27, 2010

The Customer Service at Brickell Honda is unparalleled. You know exactly what you are getting. They have even come to the house to deliver a car! It is a pleasure to deal with their sales and service departments.All our experiences at Brickell Honda have been a pleasure!

yanikfe

Oct 27, 2010

Excellent service. Employees go above and beyond to try to staisfy the customer's needs. My husband and I have leases with Brickell Motors and are extremely happy with the service and attention. I recommended my mom and she also left extremely pleased. Highly recommend to anyone who is looking for a new car.

jessikerz

Oct 23, 2010

As soon as i walked into the lot i was greeted by friendly, kind, and not too pushy salesmen. I told them what i wanted and they went looking for the best deal for me, I ended up with an amazing car, and the time spent there was enjoyable. They aren't happy untill you are happy. They wont sell you a piece of junk car and hey they give you a full tank of gas.. what more can a girl ask for? :)

cmassid

Oct 6, 2010

Everyone was very friendly and helpful. The whole experience was fast and easy. I was in and out of the dealership with a new Honda Fit before I knew it. I came to this dealership because I owned a Honda many years ago. I am glad that I returned and bought my new vehicle.

dapperdo

Jul 28, 2010

Do not do business with this dealer! These guys are dishonest businessmen. Yesterday, they tried to pull a "bait & switch" on me by claiming they had the car I was interested in on their lot (the 2011 Honda Odyssey Touring Elite). Several times the salesman confirmed they indeed had this model (he even confirmed the colors.) He was awfully aggressive at scheduling me for a sales appointment. After their sister dealer across town had told me no dealers in the state would have this new model until at least early September and that Brickell Honda often lies to their prospective buyers to get them in the door, I called back and called the sales rep out on his blatant lie. He simply laughed at being caught.

lynnhdez

Jul 10, 2010

I went in to trade my Versa for a Civic(the car I've wanted for a while) and only went in for information, b/c I was determined to not pay more than what I currently paid monthly. After comparing both cars & aknowledging that the Honda is worth more, I decided to buy it(although my monthly payment increased).. they didn't have the model I wanted, so Hanoi ended up working a deal where I was able buy a more expensive model(nicer) for the same price. Hanoi was very helpful, and friendly, and willing to help me. He always returns my call and always asked how the car is treating me. Overall, very satisfied w/Hanoi's service.

gcmiami96

Jun 2, 2010

Llegue como a las 6pm, Oscar me estaba esperando como ya habiamos acordado, luego tuve que esperar un poco mas de lo debido creo yo, realmente eso fue lo unico como que me hizo sentir un poco incomodo, solo habian dos personas en financiamiento y eso retrasaba todo.El senor Andres de Finanzaz me atiendo excelente tambien.Sugiero que en fechas como Memorial Day y otras fechas punta en venta pongan mas gente en la seccion de Financiamiento para que todo se pueda desenvolver de una manera mas agil.Gracias.

jcolonshoe

May 14, 2010

honda motors and this dealer have not taken care of a defect my Element sc 2008 w/ 32000 miles has of excessive oil consumption/burning or wasting they don't know!they tried to fix it once, did'nt work now they stat its normal my car waste 1 qrt. of oil every 1000 miles!i have gone to this dealer and the service writers are ALWAYS new so its very hard for anybody to want to take care of my major engine problem i have.everybody in this dealer is friendly and put on a smile but no results.

fabiano33

May 2, 2010

I recently was the driver in a rollover crash and I was in the market for a new vehicle. Naturally, safety was my number one concern! I came to Brickell Honda and had the pleasure meeting Emil Kasumov. What a wonderful experience! He took his time and explained all the safety features that the Honda Accord has. He answered each of my questions patiently.Even the ones that I asked over again. He asked each one as if I had never asked it before. Never did he push me or rush me into anything like some other dealers have tried to do. He is a true asset to Brickell Motors. Their finance manager, Carlos Santos is another true asset of Brickell Motors. He worked with me patiently to get my financing just where I needed it to be. Brickell Motors is to be commended on the excellent customer service provided by their excellent staff. They are true assets to the corporation. I highly recommend Brickell Motors. I will defintely return to Brickell Motors the next time I need to buy another car!!!!!!! Thank you so very much for a wonderful experience!!!!!!!

Alan A.

May 1, 2010

I went to the dealer with a specific car in mind. As i walked into the dealer i was greeted by Yoniel Gonzalez. He was very friendly, knowledgeable. As i told him the specific car i was interested in he walked me over to the used car department and introduced me to the used car department manager also a very knowledgeable and friendly person. Yoniel Gonzalez took me to the vehicle and showed me all the features of the vehicle. I had done a lot of research but he amused me with his knowledge on this vehicle! I had gone with an open mind but the price was perfect and the service was phenomenal i would recommend this dealer to everyone and definitely tell them to speak to Yoniel Gonzalez. Overall i give this dealer a 5 star rating for its wonderful service and customer satisfaction. I am very happy with my 2007 Honda Civic SI.Thanks for your time,Alan Aztiazarain

romainrivaux1

Apr 28, 2010

Emil is an excellent dealer... and person!!!! He got me the car that I wanted in the color that I wanted. Even got me an additional 2 doors for less than what I was getting with a coupe model. Purchase took place same day, I got to test drive the car and the after-sale services are still first class even now!!!

januacoeliinc.

Apr 27, 2010

We are delighted with the service provided at Brickell Motors when purchasing our 2010 Honda Van. Mr. Carlos Santos, the salesperson was very helpful and courteous. The ladies at Janua Coeli, Inc. at 281 SW 48th Court, Miami, FL are very excited with the new Van. They find it beautiful and very comfortable. It has been adapted to make it easier for them to get in the car. Please Mr. Santos come and visit us sometime. Thank you very much,Sister Flor M. Matamoros

chillicothe6

Apr 27, 2010

We found a vehicle on-line that seemed perfect for our needs. After taking a test drive in that vehicle, we decided to drive a pre-owned Honda Odyssey. Atif and Carlos were very attentive to our needs. They explained how every feature in the vehicle worked, and went out of their way to track down an owners manual for the vehicle. Mauricio is the finance man. He was very polite, but probably disappointed that we did not opt to buy extended warranties on anything. However, he never pressured us to do so. We drove 400 miles round-trip to buy a car from Brickell Motors, and would do it again when the need arises.

JORELL2

Apr 21, 2010

I HAD MY FAIR SHARE OF USED CARS THAT WAS NOT RELIABLE IN THE PAST. BREAKING DOWN ON THE SIDE OF THE ROAD. GETTING MY CAR TOWED. WHEN PURSHASING A CAR, I DID NOT KNOW WHAT WAS THE MOST IMPORTANT CHECK LIST TO FOLLOW. NOW THAT I AM MARRIED,MY HUSBAND EDUCATED ME ON WHAT TO LOOK FOR WHEN IT COMES TO THE ENGINE. FURTHER MORE, OUR EXPIERENCE AT BRICKELL MOTORS WAS A 1ST RATE EDUCATIONAL EXPIERENCE FOR MY HUSBAND AND I. WE WERE PLEASANTLY PLEASED WITH THE KNOWLEDGE OF RAYDEL RODRIGUEZ. HE WAS NOT PUSHY OR OVERBEARING LIKE MOST CAR SALESMEN ARE. HE LISTEND TO THE NEEDS OF MY HUSBAND AND I. I EXPLAINED HOW FAR I WORKED FROM HOME AND THAT I NEEDED A CAR THAT HAS VERY LOW MILES, RELIABLE, DOES NOT BURN TOO MUCH GAS AND WE'RE PLANNING TO HAVE CHILDREN IN THE NEAR FUTURE. HE SHOWED US A CAR THAT WAS BEST SUITED FOR US. WHILE HE WAS SHOWING US THE NISSAN RAYDEL EXPLAINED THAT CARS ARE COVERED UP TO 60,000 MILES UNDER WARRANTY, ETC. WE WERE PLEASED THAT THE NISSAN HAD 17,000 MILES. WE TOOK IT FOR A SPIN AND WAS PLEASED. WE ASKED FOR A CAR FAX REPORT ON THE CAR AND HE GAVE IT TO US. STILL AFTER ALL THAT WE DID NOT WANT TO PURCHASE THE 1ST CAR WE SAW AND WANTED TO CONTINUE SHOPING ELSE WHERE JUST IN CASE WE FOUND A BETTER CAR. AFTER DAYS OF SHOPING MY HUSBAND AND I REALIZED THAT MOST USED DEALERS SHOWED US CARS THAT HAD 40,000+ MILES. WITH THESE HIGH MILEAGE WILL QUICKLY BRING ME TO 60,000 MILES WITHIN TWO MONTHS OR LESS. WE WENT BACK TO BRICKELL MOTORS AND SOUGHT RAYDEL AND PUCHASED OUR NISSAN. THANK YOU SO MUCH RAYDEL FOR LISTENING AND FOR MAKING OUR SHOPING EXPERIENCE PLEASANT. HE DESERVES A PROMOTION. EVENS AND JORELL ALEXY

mollyjparis

Feb 23, 2010

I would highly recommend Brickell Honda! After having several negative experiences with car dealerships in Miami which included blatant dishonesty and staff that were downright mean, I was skeptical to say the least. However, my experience at Brickell Honda was pleasant from the time I test drove the car to the time I drove it home. The gentleman that showed me the cars initially, Boris, was new at the dealership but was very knowledgable and if he did not know an answer, he asked one of his colleagues rather than make something up. I worked primarily with Mauricio Martinez who was at all times professional, fair and went above and beyond. Carlos Romero helped with the financial portion and he too was very pleasant and efficient. I never thought that buying a car could be so painless!

missinglink

Feb 18, 2010

Horrible! Dont buy from the used vehicle ebay section of Brickell . This has been the worst experience for me buying a vehicle. This transaction has been a nightmare and when I did get the vehicle it is a piece of junk. I understand that this was a used truck but this is ridiculous. I will explain my experience with Brickell Honda of Miami:1. HONESTY & INTEGRITY: This vehicle was listed on ebay and the auction stated that it was in Excellent Condition, Rust Free guaranteed, certified preowned inspected with a 30 money back guarantee. This vehicle was not in excellent condition and yes it has Rust and lots of it. 30 money back? What if shipping I paid for took 28 days to get it? Well the pictures were taken on a cloudy day so I could not tell if it was glossy so I guess thats my fault should have known better. I specifically asked my sales man Matt if the paint is glossy because I could not tell from the pictures in the ebay listing; he assured me that it was high gloss. When I received this vehicle it appears that the previous owner had never put a coat of wax on it nor did the dealership. It had a heavily oxidized flat matte finish. Small spots of rust were also found on the body and heavy flaking rust is all over the undercarriage. I spoke with Mario Rodriguez about this and I explained that I paid $250 to have the paint restored and the body rust removed. Mario R. was apologetic and told me that they had fired the previous detailer for poor work. Also the pictures were deleted form the listing 1 week before I received the vehicle. Mario also told me the pictures were also deleted from his hard drive so I had nothing to compare to the actual vehicle. This I feel is an unacceptable excuse for my vehicle being in this condition. Have you ever had finger nail clippings and an emery board in the center counsel of your new vehicle when you first step in? What about your cars manual stuck in fast food barbecue sauce in your glove box? Were you ever able to tell that the previous owner had 2 dogs both a black dog and a white dog because of the amount of hair in the carpet and on the seats? Or were you ever able to tell that the owners small child sat in the rear right seat because of the amount of dried yogurt and crusty cereal found in that area? Not to mention the smell. This is like buying a pair of pants that some one tried on before you and left their brown smelly skid marks. The preowned inspection missed 2 cracked front turn signals with water in both of them, a half dead Wal-Mart battery that doesnt hold a charge, leaking cv boots, both front and rear brakes are past the wear indicator and need to be changed, 3 blown speakers and rattling valves or lifters that make the engine sound like a diesel. Once again does this meet the criteria of excellent condition?2. ETHICS: Beware that this transaction was not finished through ebay so I was not covered by any ebay protection policies. The auction was closed after I made a credit card deposit of $500. Brickell Honda has over 100 positive feedbacks on ebay; none of them are from a sale. All the feedback is from some one buying $1-2 trinkets to raise feedback score as a buyer. I was unable to see the feedback comments from brickell at the beginning of this transaction. I explained this to the salesman Matt and he said he would look into this issue. It was not until after I paid for the vehicle that Brickell Hondas feedback was able to be seen. Once again I should have known better. This ebay feedback practice is shady at the least. 3. PROFESSIONALISM: Brickell Honda needs to work on this area. Dont blame the customer for your failures. The initial paper work emailed to me was so illegible I couldnt read it and there was no way a bank would accept it. I was told the shipping took extra long because the vehicle paper work was not signed by me in time to release the vehicle to make the ship. How does FedEx get the customers address wrong when the dealership has a copy of my drivers license with my current address and my ebay account has my address? I called FedEx, located my paper work, drove to the FedEx main facility, signed and returned shipped it same day. My credit card deposit was not refunded until I called 3 times. Then I got a notification by visa that I got charged an additional $500 from brickell after I requested my deposit back. I took another 3 phone calls and 2 weeks to get them to refund $1000 back to my credit card.It took over a month and a half to get the title for this vehicle. I had to track down the actual title clerk at Brickell and personally call her to get her to 2nd day air my paper work to my bank. I had this vehicle for 2 weeks without registration because I had no papers.4. CUSTOMER SERVICE: When I called other numbers at Brickell to speak with a manager about this situation, I finally got hold of a manager by calling (305) 777-2992. I thought finally someone who might be sympathetic to the customer. I was wrong! This guy handed the phone to Mario Rodriguez within 5 seconds of my call. I could hear him over the phone telling Mario you deal with this. Wow! I was blown away. Ive had it with this dealership. I guess in Miami the customer is just a dumb fat#k that you gotta deal with to get the money. I have had no remedy to this horrible deal with Brickell or with this horrible truck that im stuck with. Sad, but I recommend you buy from someone else.I do however have to give props to a salesman named JC. Even though he had nothing to do with this transaction every time I called him he helped. Thanks JC. If you want an experience a professional internet sale go check out North Texas Auto Imports. Those guys know what they are doing. Maybe they can give some classes to the employees of Brickell Honda Miami.

oboudet

Feb 16, 2010

Alex Andreu and Emil Kasumov were extremely helpful and very responsive to my questions. They made the car buying experience very pleasant and simple. It is clear that they take great pride in their reputation and treat their customers accordingly. I have no reservations about recommending Brickell Motors.

pavel

Feb 12, 2010

We bought two cars from Emil Kasumov at Brickell Honda in the last couple of years and will soon be buying another one. We could not be happier with Emil, the dealership and the service we've received.Emil is a great guy and really easy to work with. He's always presented all information on the car, prices and fees in a clear and honest manner making everything easy. And he's always ready to solve any issue that might arise.Overall we are very happy with Brickell Honda. Emil and the rest of the team (both sales and and at the maintenance garage) are very nice and professional. We would have no doubts in recommending them.thanks.Pablo V.

Super Sunday

Feb 9, 2010

The experience was very professional.Not sure I got the best deal possible.I'm not complaining.They need to make their money too, after all.Compared to the usual car dealer horror stories, these guys are as good as it gets.Friendly and helpful.Their post sales service is very good.This is the third Honda I buy from them.Say no more.

mefranco

Dec 13, 2009

A business is rated base on the people who works there and judging from my experience, they have a great dealer. The quality, the respect and promptness of the service and the way business is conducted make me feel comfortable and also make me feel I was the only costumer around. Ill recommend this dealer with no hesitation.

JK511

Dec 5, 2009

This is how car buying should be! Brickell Honda not only beat the price I was given from other dealers but I needed the car fast and they made it happen without me having to step foot in the dealership. We did everything over the phone and through emails. Within two days I had the car I wanted. They even delivered the car to my door. Now that is service! A huge "5 star" rating for Brickell Honda. Congratulations, Brickell Honda, for understanding how to make car buying pleasant. Duane Hall is the best.

JE3PL

Dec 2, 2009

I was very pleased with the friendly and attentive service I recieved. The sales person (Frank Jimenez) was great. He was very knowledgable and provided me with the information I needed to make up my mind without being pushy. Randy, a sales manager, and Carlos, in financing, were also great to deal with. I ended up purchasing two cars (an Accord and Pilot). Overall, Brickell Honda is my favorite dealership to deal with, they are professional and courteous.

poupee101

Nov 30, 2009

Carlos and Daniel were very friendly and accomodated me with everything I needed. I visited so many other dealers before I went to Brickell Honda and they were not as friendly and attentive. They worked with me to meet my needs and made me feel as though they were truly trying to help me out and not "doing me a favor." Another dealership made me feel so bad awful because they were not attentive and even tried to trick me and I vow to never go to this dealer again and will definently recommend Brickell Honda to anyone. Thank you for you help!

pjrobin

Nov 29, 2009

I had the best buying experience I could have imagined from Alejandro Negreira and the Brickell Honda Team.I purchased a 2009 Honda Ridgeline via the company's internet sales program. My initial request for a quotation (June 30, 2009) on the desired vehicle was answered within a few hours. Prior to receiving the quote by email, Mr. Negreira contacted me via telephone to discuss my options and to ensure that he would be sentitive to my requirements. He was quite courteous and professional.I decided to purchase the vehicle on July 03, 2009. Mr. Negreira sent me all the documentation electronically for review prior to confirming the purchase. On my arrival at the dealership everthing was in place for a smooth and hassle free transaction. The truck was not available at the dealership on July 03, 2009. On July 04, 2009, Mr. Negreira personally picked me up at my home, approx 20 miles from the Brickell Honda dealership. On my arrival a the dealership the truck was prepared and ready for delivery.In addition to the great service, Brickell Honda provided the most competitive pricing for the vehicle of four Miami / Fort Lauderdale area Honda dealers.Two weeks after I purchased the Ridgeline, my wife purchase a 2009 Honda Accord. The choice to return to Brickell Honda and their internet sales department was very easy for us. We would definately return to Brickell Honda for furture purchases and have no reservation in recommending the Brickell Motors experience.

wendyalvarado

Nov 29, 2009

From the moment I walked into the dealership I was greetly with warm smiles and courtesy. The salesman and F&I managers were most helpful and knowledgeable during the entire process and I felt most confident in that I was making a good decision. I'm very happy with my purchase...thank you Brickell Honda!

bandidos

Nov 28, 2009

Brickell Honda's sales team were great w/ us! They worked w/ us in trying to find the right vehicle at the right price. In our first visit we did not purchase a vehicle b/c we were not sure exactly what we wanted. We left the dealer w/o being pressured from any salesperson or manager. Alexi would call to keep us informed of new finance/lease programs that were being offered. Needless to say we lease a new vehicle on our next visit. Carlos Santos made us feel comfortable in his office and appreciated the fact that we were repeat customers. Kudos to the Brickell Honda sales Team.

rafael1

Nov 27, 2009

I appreciate Mr Carlos Santos enthusiasm and efforts ,with his help I was able to purchase the vehicle. He went the extra mile and I was surprise to receive an outstanding customer care.He got me a excellent interest rate and he met all my conditions and needs with a smile.

twilliams0860

Nov 23, 2009

Brickell Motors is the Best. Everyone in this car buying process was courteous, professional and very attentive to our needs. We were in the market for a dependable, economical certified pre-owned vehicle. After evaluating several vehicles from other manufacturers, we decided that the 2008 Honda Civic was the best fit for our transportation needs. We needed a dependable car here in Miami, Florida when we come to visit and care for our elderly parents. In addition to purchasing a dependable vehicle, we also wanted to develop and maintain a good relationship with a reliable dealership to ensure customer care and service after the sale. Brickell Motors met and exceeded our expectations. The Brickell Motors staff was very patient with us; they understood our needs and guided us through every step of this car buying process. Mr. Murgado, the president of Brickell Motors, and his staff has single handed restored our faith in purchasing a pre-owned vehicle. I would highly recommend anyone to purchase their vehicle from Brickell Honda.ThanksTom WilliamsBrickell Motors Honda Civic Fan

lergem

Nov 18, 2009

I will highly recommend anyone to purchase their vehicle with Brickell Honda. Everyone was friendly and attentive especially our Sales Representative Ruben and Financial Consultant Carlos Santos. They listened carefully to our needs and guided us through every step of the process. In addition, they were very patient with us and exceeded our expectations.

bendjouyac

Nov 13, 2009

This is the second car that I get from Honda Motors. Abel Urra and Carlos Santos always act in a very professional manner and help me with all the paper works. Their are excelent !!!!!.......................................................................................................... ................................................

fennam

Nov 8, 2009

We have been looking for a reliable used car for almost 2 weeks. Car after car, we were let down. We looked in carfax and found many rebuilt/salvaged cars. The service and friendliness at Brickell Honda was extraordinary, I wish we would have gone there first. Next time, I will definitely start there! Thanks to everyone at Brickell for making the experience unforgettable after a horrible couple of weeks searching!!

mreyes11

Nov 6, 2009

This is my second car with this dealer. This is by far the fastest I have ever bought a car. In and out in less than 1 1/2 hour. No pressure in buying, and I dealt directly with the owner. Maintenance included, which is a plus. I will definitely recommend them.

spleon91

Nov 4, 2009

The employees we worked with were very pacient, friendly and we felt welcome, the customer service was great very respectfull and attending aour needs,the quality of work, was also great, very fast and organized with the papers and explaining every proccess of payment. First we went to the Honda motors to do the car servive and Bladimir always treats us great, the Hanoi was the one who greeted us and decided to change the car for a new one, we search for the car that covered what I needed working with him a Abel was pleasure, they were very friendly, when it was turn for finace Carlos make sure we understood everything and presented all of the options we could take and had a pleasent conversation, and very efficiant with his work. I like this dealershio and I'll continue to come here for future services.

medina555

Nov 4, 2009

I was impressed, starting with Your managing partners hands on approach with your dealership and employees.The non pressure sale approach and the accommodating nature of finding the solution to my wants. Other than the length of time it took to completethe whole experience it was a pleasant one. I would highly recommend based on my experience with your dealership for all my people to come and purchase from you. Thank YouLionel Medina

javalo913

Nov 2, 2009

Alejandro Negreira gave me the best price for a new honda accord EX 2009, I looked in over 4 dealers and by far brickell honda as the best prices. Alenjandro even looked for the car in other dealers since it was not available at brickel honda, I recomend this dealer to anyone. thanks alejandro

flacuban

Nov 2, 2009

From the moment you walk in you will realize this is a diferent dealership. Staff is friendly and you dont feel like the routine vulture dealership. They are willing to work with you on any matter that you may have and upper management gets involved when necessary to help YOU out.

cyndy singer

Oct 31, 2009

My wife and I were very impressed, totally, with how well we were treated from the introduction through the sales procedure to the signing of the papers. This was our 19th auto purchase from various dealerships totally different from other purchases in that we were treated with the highest respect; totally hassel free shopping with no back and forth haggeling, a fair price within a reasonable amount of time. From out Salesman Sam to Sales Manager Randy and to the finance manager Carlos we thank you very much for a pleasant auto buying experience. We would be very happy to recommend your dealership to anyone. All of our requests for color auto preparation, etc. was completed 100% perferction. Feel free to use us a reference. Cyndy and Allan Singer

RSFine

Oct 30, 2009

We had a great experience buying a new 2010 Honda CR-V last weekend for our daughter at Brickell Honda. We did lots of research online, comparing the CR-V to other vehicles in it's class, and came away confident that we were choosing a well conceived, engineered and safe vehicle. From the moment we stepped through the doors at the dealership and introduced ourselves to Rick Barraza, one of the partners, we were treated wonderfully. He placed us in the very capable hands of Emil Kasumov, who took us for a test drive and patiently explained the many positive qualities of the CR-V to my daughter and me. When Emil had to attend business of his own, Mario Cinelli took over cheerfully, guiding us through negotiations. There was no pressure to buy immediately, and they expressed no disappointment that my wife needed just a bit more time to sift through the offer and the process. We visited another Honda dealer for a competitive comparison, but it wasn't long before we left and quickly returned to the friendly environment at Brickell Honda, where to my daughter's amazement and delight we selected her new car and consummated the deal with ease and confidence. A big thank you to the professionals at Brickell Honda, Emil, Mario and Rick for helping make the whole dreaded car buying process such a painless and pleasurable one.

poloboi112

Oct 30, 2009

I had an excellent experience at Brickell Honda. The staff was knowledgeable and very helpful. They gave me an extraordinary deal and wonderful shopping experience. I never felt hassled or pressured and they were very understanding with any concerns I had. I would highly recommend others to purchase their car at Brickell Honda.

magrod

Oct 28, 2009

I thought the dealership treated my great and worked with me on what car I wanted.Great service. I cant complain and I will definetely recommend them to anyone. Excellent experience and I am truely happy with my car. I owned two hondas years ago.(in 1984 and 1990) Was very happy with them then and now after some years I am back with Honda.

mjardine20

Oct 26, 2009

The staff at Brickell Motor was very friendly. They were very attentive to all my needs. Roly Martines worked with my boyfriend and I for about 3 hours answering all of our questions regarding my want for a new Honda Civic 2010. He spoke to the Manager and came up with a good pricing for the car and then was very attentive with my mother and father who came to finalize the purchase. Overall they searched hard to find me the car so I could walk out with it the same day, yet it was not a possibility but they had it for me the next day and were very sweet in finding me a rental that I would enjoy for a day!I would and HAVE recommended this dealership to many people, and look forward to working with them to keep my new Honda Civic in good shape! Thank you to everyone in Brickell Honda for making my car purchase amazing!!

TRMIAMI

Sep 28, 2009

A TERRIBLE EXPERIENCE!I recently moved from New York City to Miami. I took my civic to the brickell honda for an oil change and a 30 point inspection. Two days later the car started to overheat. Turns out that they disconnected our front auxiliary fan, causing our coolant to boil out. Their error caused the head gasket to blow, and caused coolant to leak into our oil, and then into the engine, and they DO NOT want to cover the repairs. The head mechanic at the New York Dealership confirmed that Brickell Honda's error caused the residual damage.THEY HAVE DAMAGED OUR CAR AND WILL NOT TAKE RESPONSIBILITY FOR THEIR ERROR. Honda corporate is looking into the problem, but Brickell Honda's management including John (Manager) and Chandler (Director of the Service Center) is terrible.DO NOT HAVE YOUR CAR SERVICED HERE!!

PJ1114

Sep 28, 2009

They were very easy to work with. Kept their word on the price when I arrived at dealer, no hidden fees. Took plenty of time to show me all the workings of my new car. Expedited my paperwork. Many follow up calls and emails to check on my satisfaction.

sugz1521

Sep 11, 2009

I am extremely pleased with the service I have been given at your dealer. I have only dealt with Jose Betances (Salesman) and he has given me a great impression of the quality and workmanship your dealer has to offer. My services have always been prompt and everything that i have asked to be done, has always been completed.

ynavarro

Sep 11, 2009

FERNANDO GARCIA FROM BRICKELL HONDA IS A GREAT SALES MAN, I DON'T HAVE ANY COMPLAINT ABOUT THE SERVICE HE PROVIDED TO ME. HE ANSWERED AVERY QUESTION ABOUT THE CAR AND THE DEAL IN GENERAL. BY THE WAY I ABSOLUTELY LOVE MY CAR!!!! THANKS FOR EVERYTHING. YENSKA

lilian

Sep 11, 2009

all this service was very nice,,excellent the salesperson ernesto camejo was professional,,all his service was great and in all moment help me in everithing what i need..i recommend especially this dealer for all the customers...thanks for all..congratulations.....

Staelens

Aug 14, 2009

Just wanted to praise the great employee you have working at Brickell Honda, John. I called on Thursday morning and he fit me in right away. John took the time to explain what was going on with my car in a language I understood. He made sure to check with me and inform me of the cost of repairs to my vehicle. John was very friendly and truly seemed concerned that the job was done right. I will definitely recommend Brickell Honda to friends because of the great service that was given to me by John and the staff at the service center!

palomino31

Jun 10, 2009

Everything was great... everyone was very attentive... my only complaint is that I was told to take my car on a wednesday to get a few things fixed...tires, etc.. and when I went..I was told that they were booked and if I can do the tires myself and they would cut us a check...unfortunately i cant afford to do that so I told them i would go on a later date and leave my car but that was very disappointing... other than that the financing department really worked hard to make me walk out with a car... very nice to work with thank you.

apmr40

Jun 5, 2009

I already knew the quality of Honda since I had two of them in Brazil.I went to the store with the hope to buy a new Honda and I noticed the sales representative Duane Hall was really interested in show us all the store had available.He explained about each car we saw and helped us to find the better option to our needs.He was gentle and efficient. The finance manager Carlos Romero is also a very good representative of Honda, nice person, serious worker and did his best to let us satisfied.WE talked also with another manager from Cuba that Im sorry I dont remember his name but he was very friendly and talkative. I would tell a friend for sure to go to Brickell Motors to make business and Im sure the next time I need to change my car, there will be the first place I will check.The only thing I think was missing was a coffee :)Everything was perfect and Im happy with my car.I know I made a very good choice.Im sorry about my poor English but Im trying to improve little by little.Thank you all for the attention.Ana Rocco

cmarlins

May 18, 2009

The salesman, Hugo Perez, tried to do everything he could to make the deal work out. Even though the negotiations were drawn out, I believe the deal was fair and affordable for me. Everything was straight forward and therir were no hidden deal tricks involved. Overall, it was a great buying experience with little or no trouble.

carlosnpaula

May 18, 2009

I bought my Honda Accord with Brickell Honda and the whole experience was great!!! I had previously visited other Honda dealers in Broward because they were close to my house; but I finally decided to buy my Honda at Brickell Honda. Everybody was very friendly and professional. I loved the way the Finance Manager explained all the numbers to me, he did not hide any numbers; everything was explained very clearly. And their service doesn't end when you leave the dealer because they called me a week later to ask how everything with my new car, I was surprised because I have bought more cars in different dealers and never received a follow up call. I strongly recommend Brickell Honda to everyone that wants to buy a car.Paula Motta

stephy

May 14, 2009

the reason why i give this dealer a really high rate is because they helped me to buy a car, perfect price and the car feels great is really comfortable. and the people working there are amazing! i would recommend anyone that wants to buy a car to go to brickell honda.

Atarazona

May 14, 2009

this dealer is one of the best I visited and bought a car in, the people are just very helpful and the friendly. Very nice employees and the place is very well maintained. hoping to soon go and make another deal with them on a car for friends and family members i will make sure i recommend the most people i can.

anaifrs

May 13, 2009

I returned for additional service to my car because I was very pleased with my experience. And this time it was no different: very competent staff, fast service, friendly employees. The same young man helped me and he was great. the mechanics did a great job too.

fernandez2784

May 12, 2009

I received excellent customer service in Brickell Motors ,Carlos Caballero is a professional advisor, he always looks on how to help me take care of my car matters and saves me money. The manager of the service department is very cooperative as well. I have done all my car services since 2000 with Brickell Motors since the beginning of inception when we purchased the car and I'm very satisfied with the service that they have provided.

l lange

May 7, 2009

Manny Cortes is the best and brickell Honda is second to none dealer 5 stars,siempre comprare mis autos en brickell honda Gracias a Ricky y Manny Cortes, service is very fast and i never tengo que esperar, gracias a Alex Adreu por su pacienciaLange

anabel

May 7, 2009

I was searching for a new lease and came across multiple web sites and at of all of them that I wrote to, Mr Hondares not only responded promptly but was more that eager to accomodate me on my decision.He greeted me at the showroom as I arrived, found the car and deal that I wanted it and I was in and out with a smile in my face within a 2 hour period, one of the most pleasant experiences that I had in a dealership and I strongly believe that it was all because Mr. Hondares. Not only was I contented, within 5 days I referred a friend of mine and she also purchase a vehicle from Mr. Hondares,and with no doubt I will continue referring clients to Mr. Hondares.Thank you from a very satisfied costumerAnabel Rodriguez

acastine

May 7, 2009

My experience at Brickell Honda was outstanding, they exceeded my expectations in every way. The reason I say this is because I have been to several dealerships in my lifetime both to buy a new car and for service and it seems that there is always a complication. The car was not fixed in the time that it was promised, there is a hidden charge that you were never told about, the employees seem miserable and they project that onto the customer, the employees do not provide you with updates, etc... I was convinced that customer service was a thing of the past. However, at Brickell Honda the service rep was very friendly and curteous over the phone, he was waiting for me outside when I arrived at the dealership, he sat me down and explained the entire process to me. He was able to find out what company my warranty was with (I had left the paperwork at home), he kept me informed about the status of my vehicle. When it was clear that my vehicle was not going to be ready in time because they needed to order a part he took initiative and sent the shuttle to my work place, brought me back to the dealership and had a rental car waiting for me. All I had to do was show up, make a copy of my license and sign a piece of paper and I was out the door with the rental. I have never experienced such a high level of customer service, they really made me feel like my problem was their first priority. It was by far the best experience I have ever had at a dealership. I would definitely recommend Brickell Honda to anyone looking to buy a new car or service their existing vehicle. I can say with 100 percent certainty that the next vehicle I purchase will be from Brickell Honda.

Sgr

May 7, 2009

I have owned three Honda autos. My last two were purchased at Brickell Honda. The buying experience was very good, but the service after the sale is where I place greatest importance. Being a older person, I have experienced numerous situations at various dealership relating to the service of my cars.Most of the incidents involved the service employees talking down to me as well as leaving my car dirty, with grease everywhere. After visiting Brickell Honda to purchase my first Honda, the service that followed was wonderful. Professionl persons took care of my problems in a timely manner with absolutely no hassles,no misunderstandings,,no problems.I was very impressed to see the Service mgr, Chandler, was so involved with the actual clients coming in for service. Normally you do not see not to mention meet the manager, unless there is a problem. This was very re-assuring to me. The entire service area has always been very clean and organized. I love my Honda Accord which was special ordered and delivered without incident. I will always take my Honda back to Brickell for service and I will return their for my next Honda purchase. I have and will continue to recommend Brickell Honda, not only for sales, but especially for the service. In this day and time, the service after the sale is the driving force of the dealership and at Brickell Honda that is unbeatable.

berenicebrito

May 7, 2009

it was a good overall experience, i bought a used car at brickell motors and it was missing the navigator dvd. i went back and the service personnel were very helpful and friendly. they examined my navi, updated the system and ordered for me a new navi dvdthank you all

stracy1

May 6, 2009

I have had the pleasure of dealing with Mariano the last few times I have had my car serviced at Brickell Honda. Mariano remembers me and my family every time I arrive at the service department. That personal touch is important to me as a consumer, and a big reason why I continue to do business with this dealership and its service department.

JASMINE-001

May 6, 2009

THE SERVICE WAS EXCELLENT. THE SERVICE ADVISOR JACOB WAS KNOWLEDGEABLE AND VERY COURTEOUS , HE EVEN RECOMMENDED SOME THINGS THAT NEEDED TO BE DONE TO MY CAR IN ORDER TO BE SAFE ON THE ROAD. JACOB MADE SURE THAT I WAS UNDERSATANDING ALL THE BENEFITS OF THE SERVICES THAT I WAS GETTING DONE AND ANSWERED ALL MY QUESTIONS AND CONCERNS.

isa1166

May 6, 2009

Service & Sales Department is great. I actually bought my first car their and bought my second car there because of the great service that I got on my first car. The entire experience at Brickell was fantastic!Kudos to Brickell! They are great!

joakojr

May 6, 2009

I have purshased 2 cars in the las 3 years and both with the same sales rep, Ernesto Caulin. Best Dealer in Miami, Great Prices, awesome hospitality and excellent customer service.

luis.zapata

May 6, 2009

I never had tried the Service Department at Brickell Motors before, but ever since I found out they serviced my Pontiac,I started going to this dealer on a monthly basis. The courtesy shuttle is something that I really am grateful for. I have used it when I leave my car for service and they've taken me back to work or home; which are within a 3-5 miles of the dealer. The dealer has a board detailing the prices of their service and of the competition, some services are cheaper elsewhere, but the convenience of their work schedule and outstanding Customer Care is what makes me return to the Brickell Motors Service Dept.

soviet

May 5, 2009

Unfortunately I'm having several various problems with my 2007 GMC Yukon Denali XL. On average I end up visiting the service department at Brickell Motors at least once a month. It takes a lot of my valuable time, energy and generally I'm very disappointed with the trucks' quality. The only thing that makes things better is the very high level of professionalism of the service team at Brickell Motors. I usually deal with Mariano Martinez and I'd say he is the most friendly, attentive and knowledgeable service representative I've ever met. He always does the best for me in the most timely manner possible. I would definitely recommend the dealerships' service dpt to anyone I know.

dodulce

May 2, 2009

Cuando mi esposo y Yo visitamos sus oficinas fue porque por motivos de que nuestro carro anterior (usado comprado a Uds) fue declarado perdida total, necesitamos cancelar la garantia extendida, y pensabamos que por un largo tiemo Yo no podia tener de nuevo un carro.Pero doy gracias a Dios porque no solo nos ayudaron a conocer todo lo referente a los tramites que deben hacerse cuando hay perdia por accidente, sino que tambien nos dieron la oportunidad de salir de alli con un Fit Honda del 2009, ajustado a la nueva situacion nuestra.Gracias por toda su ayuda y no he dejado de hablar a otros de su atencion y profesionalismo. Todavia podemos contar con lugares que presten un servicio de calidad y honestidad.Gracias Sr. Carlos Santos y al joven Mario porque en poco tiempo nos hicieron sentir su apoyo y deseo de ayudarnos.Que Dios les permita continuar ofreciendo al que tiene muchos recursos, pero tambien a que no tiene tantos.Una vez mas gracias.

littlemissy305

May 2, 2009

I Just want to say this was my very first car i was buying with not really good credit but Ernesto helped me get a great car in great condition. I really didnt have good credit but he made it possible. He never gave up on me and kept pushing until the day i drove away in my Honda Civic. That was going on 3 months ago and he is still calling me to make sure everything is fine and if im satisfied with the car, now thats loyalty!! I would recommend my family and co-workers without a doubt because of the hospitality i have received. Any questions i have had they respond efficiently in a timely matter which i love... I just want to thank Ernesto for enjoying his job but loving his customers more by making them feel HAPPY!

mvidal

Apr 28, 2009

The facilities are extremly clean and all the personel was very freindly. In addition Mr Andreus was very well informed on his products and his competion.we defenetly have a freind at Brickel Motors. The presentation of their inventory was very clear and complete, they have a large selection to choose from.

yeye25

Apr 28, 2009

I have taken a car purchased in a different dealership to have it serviced at Brickell Motors and recommend them to family, friends, and co-workers they are in a class by themselves when it comes to honesty, fair pricing and rapid service. Due to my GREAT experience I have then chosen to buy my last two cars at Brickell Motors and Alex Andreus has been a pleasure to deal with. He takes the haggling out of the car sale and is fair and understanding of my needs and my budget

rjsdevarona

Apr 28, 2009

Best service everAttention to detailexcellence in everythingtiming was greative changed dealerships because of this fanatastic experience and highly recommend to anyone in the area who requires servucing ro sales of new automobileshas been a long that i did not have this great serviue

KCabrera

Feb 20, 2009

I finally found a friendly and informative dealership. Upon getting to the dealership I was sure that I was going to get bombarded by a team of sharks. However, I was immediately given my space to look around at all of the cars. When I was ready to make a decision my sales person Mario Murgado Jr. made it the best possible experience by showing every option and answered all of my questions and was very curtious and welcoming. The Managerial staff was very welcoming and helpfull aswell. I would definitely recommend this dealership and my sales person to anyone interested in a new car!-Kelly

ABAadvertising

Oct 21, 2008

I bought a new Accord from Brickell Motors not too long ago. Ill always remember that day, not only because it was my first time buying a car and I was excited, but because of the great service I received. And honestly, the thought of going to a dealership to test-drive cars and get price quotes, was kind of scary. I didnt want to feel forced into anything and I needed some time before making a decision. But from the moment I stepped into Brickell, I felt welcomed. The whole staff was friendly and very attentive. And after test-driving my first pick, I was determined to buy it! The time was right, the service was right, and most importantly, the PRICE was right. So I took the leap, purchased an Accord and I couldnt be happierOh and not to mention that I havent had to pay for oil changes since my purchase and every time I visit the dealership, I always receive the same hospitality. I couldnt be happier with my overall experience at Brickell Motors and look forward to being a member of their family for a long time.

miamicpa

Sep 24, 2008

I have purchased/leased my last two vehicles at this store (a GMC Yukon and Honda Odyssey) and have had the majority of the service done there as well. The sales representative handling our deals was very knowledgable about the product on delivery and subsequent follow up calls. Service has always been responsive to requests and car is ready when promised.

mancha4

Sep 22, 2008

I had a very enjoyable experience at this Dealership. The sales people I dealt with were knowledgeble and courteous, THey called me the day after I purchased the car to ensure evrything was fine. I would highly recommend this delaership and look forward to buying my wifes new car from them when her lease is up

caespinosa

Sep 22, 2008

The best experience I have ever had with a dealership. I got several quotes via email. After looking them over, I decided and the Honda Odyssey was delivered to my house. I signed the paperwork and got the keys. It was painless and extremely convenient.

girlcarbuyer

Sep 9, 2008

I will echo the other reviews and say as a first time car buyer this has been hell. As a woman I feel I have been particularly taken advantage of. There is no customer service. On the phone for a service call I was passed to 6 people!! My sales guy won't talk to me anymore. The car didn't have gas in it, I was only given one key and it has been a horrible experience. Don't go to this dealer!

PauloJr

Apr 13, 2008

Rip off. It's very bad that Brickel Motors HAS NO RESPECT for a consumer. Five thousand as down payment did not help me having a peaceful first car dream. They made me regret very much of buying one! Leaving and learning...

itoler

Dec 15, 2006

Typical sales games. . . Very rude and unpleasant. We felt like we were not worthy of his time and felt very rushed through the entire process. Would not even recommend this dealership to my worst enemy.