Used Cars for Sale at Brinson Ford Lincoln Athens in Athens, TX

S. A. Stewart

Sep 16, 2016

Thanks to Jarvis and Mike I was able to take care of my trade-in and new purchase in a short period of time! A+ experience

James A. Campbell

Aug 31, 2016

Scott did a great job. He is friendly and genuine. I had one minor problem and he took care of it immediately. Would gladly refer friends to him. I was also helped and impressed by Benjamin and several other sales people. I found the people in your service department to be knowledgeable and anxious to help. Good experience. Jim

Blakeunger

Aug 31, 2016

Huge thanks to Ben Lee. I had try going to other dealerships and after repeatedly being messed with and lied to I had resigned myself to not getting a car. However, Ben made the process so friendly and easy. He made me a great deal and made buying a car a true pleasure. I would recommend Brinson to anyone, even in houston.

stringvnv

Aug 29, 2016

THE FIRST TIME WE HAD FUN BUYING A NEW TRUCK. EVERYTHING WENT PERFECT. WE WERE JUST THERE TO LOOK AT NEW TRUCKS, THE TRUCK WE WANTED WAS SITTING THERE WAITING FOR US TO BY IT THANKS FOR EVERYTHING. WE WILL BE BACK.

Cargirl

Aug 24, 2016

All are very friendly and will do anything to work with you and get you into a better car. Love this dealership and sales people.

arich903

Aug 13, 2016

Hello, my name is Aaron. let me start off by saying this is the worst experience i have ever had at any dealership. Amanda Weaver and jarvis Cofer. (Big Tex) knew this review was coming. After talking to mr. Jarvis this morning, he told me to grab a few documents and to head to his dealership so that he can sell me the Mustang, jarvis knowing i lived 90+ miles away.. I drove to the dealership (over an hour and 30 minute drive) whenever i arrived at the dealership everything was going fine. Jarvis let me test drive the car and then whenever we got back to the dealership, thats when the long waiting game began. Long story short. Im sure they did not do everything that they could to help me get into this car. After offering $1000 cash down payment + my trade in. Still was a waste of time and energy. I WILL NOT recommend this dealership to anyone that i know. And i will also be posting reviews about my experience on other online car sites and social media. Not only did i return to the dealership for the 2nd time because they were not taking my calls or calling me back but also to see if we can make things right so i would be able to enjoy my new car. But that did not happen. This dealership has lost two diff. Sales. Because i had 2 cars to trade in for 2 new cars. So it could have been good for jarvis. Jarvis is a cool guy, BUT ima need for him to do better than that! its not okay to grub down on lunch while you have a customer sitting right in front of you. unprofessional.. sorry, but you know it is. I hope this helps someone that lives far away and is told to come to the dealership make sure you dont waste your time like i did. I know this may seem a little bit dramatic, but I turned down a good deal on a new Mustang in my local town, and lost that vehicle because i came to buy this mustang from Jarvis and Amanda. So I will be contacting Mark Fields and his people (which I'm sure you know is this CEO of Ford Motor Company) so that I can let him know how my experience went at the Brinson Ford in Athens Texas.Thats all.ARps. go to google.com and type in BRINSON FORD ATHENS TEXAS and read all of the GOOGLE REVIEWS.

txgardener

Jul 27, 2016

We were excited to find a vehicle that was the color and had so many extras we wanted at a good price. My only negative comment is that I feel the window etching was slipped in on the deal. But since we did pay the price we asked that isn't a big negative.

harley valadez

Jun 23, 2016

My experience at Brinson Ford was pretty great, they never tried to stir me towards something I didn't like. The salesman was very helpful. The whole process was very quick and pleasant.

Jerry Feiner

Jun 10, 2016

Great and enjoyed the experience. Salesman was knowledgeable about vehicle and I never felt pressured. Overall experience was excellent. I would recommend Bronson Ford to everyone I know.

Dwayne

May 30, 2016

My experience at Brinson Ford was pleasant from the beginning to the end. The salesman was very helpful and knowledgeable. Dealing with the sales manager was just as pleasant. The process was simple and efficient.

JudyGraham

May 27, 2016

I got what I asked for and I love my new Ford Escape SE. Everyone in the dealership was very nice and friendly and Justin was very nice and worked with me very well.

out of town buyer

May 19, 2016

Our first impression of the dealer was through the website. Things were easy to find and the ability to see current inventory was excellent. From the website, we called to inquire about a vehicle and had great interactions with Norman. Upon arrival Norman greeted us and provided us with excellent service. The only reason the dealership didn't receive five stars is because our experience in the finance office was fair not great. In the end everything worked out and we purchased the vehicle.

MyF150

May 11, 2016

I wish all dealerships used your way of selling a new or used car. I was so impressed with the dealership and the personnel. Highly recommended. Our salesman Mr. Jarvis Cofer is to be commended on his approach to dealing with the customer, a study in being positive. He displayed the human factor that is missing in most sales type arenas. Thanks for the great experience.

jer91tay93

Apr 25, 2016

I bought my car here and the sales and finance were wonderful Service dept on my 1st appt right on cue. Will definitely be a customer for life. Amd thank you for the shirts for my granddaughters.

camogrl

Apr 22, 2016

Norman is a great guy and sales person . He has helped me get started towards looking to buy a new/used car. I would recommend him and this dealership to anyone!

ab6172

Apr 19, 2016

JT was very understanding, I did not want to sit and wait for all financing and paperwork, which in some cases can take up most of your day. I test drove the vehicle, about 30 minutes before they closed Thursday evening, filled out the application and left. Friday JT called me and said they got me approved and it was within my budget, but I had been waiting to see what my bank said. I still had not heard back from the bank, so after work on Friday, I called JT and told him it was a deal, get the paperwork ready and I'm on my way. Everything was pretty much ready, I wasn't there 30 minutes. Great experience! Thanks JT for all your hard work.

Edward Henderson

Apr 18, 2016

The Salesman that help us ( Ben Lee ) was very well versed, and full of knowledge of the tucks that we had in mind to include any and all discounts and rebates! Unfortunately, WE are upside down with our trade and could not do the deal! I was really looking forward to the new truck!

JB3

Apr 14, 2016

Stephen contacted me because he thought I may trade-in a 2013 Focus ST, purchased at Brinson Ford. The car is my daughter's and she will probably drive it until the wheels fall off. I have visited the website, looking at a 2013 used Shelby GT-500 and other Mustangs. I plan to purchase a lightly used 2013-14 GT-500, 2017 GT-350 or standard Mustang GT in the next 8-12 months. Stephen appears to have a reasonable, if not good, knowledge of the Mustang models. I am a Mustang enthusiast and have owned a '66 notchback V8 and (2) Fox body GT's, plus later model V6 Mustangs for my (3) kids. I only drive Fords but may consider a Lincoln before I kick the bucket.

Shannon

Apr 9, 2016

This was the smoothest car buying experience I have ever had. Finance is usually the most stressfull but this time it was so quick and easy and I was not pressured to buy things I really did not need or want. This is what I appreciated the most about Brinson Ford. I will definitly refer my friends!

DKAirheart

Apr 1, 2016

I have never had such a seamless car buying experience before. Everyone was super nice and listened to exactly what we wanted!! I will be buying all my future fords from this location.

Rachel Wilson

Mar 30, 2016

From the time we got there to the time we left, everyone was great! Austin did a great job, he listened and worked very hard to make us happy. Andrew was great to work with as well! Benjamin is on point with the technical support!!! You can tell they love their jobs!

Katherine wall

Mar 17, 2016

Done everything they could to get me in the Truck I wanted. Everyone was super nice. And yes I drove my new truck home. Again super nice people.

One Happy Customer

Mar 13, 2016

Principles and values should be included with every sale. Never sacrifice them just to make a sale. There is a fine line between manipulating the truth and blatantly lying.

Mary

Mar 2, 2016

I live everything about our experience with Brinson. They answer all of your questions, make sure you know what all is going on through the entire process, and make you comfortable while you wait.

jlpettiette

Feb 27, 2016

They made the car buying experience easy, the way it should be. Salesmen were not pushy, and they listened and catered to my specific situation.

cjpcynthia

Feb 12, 2016

Answered all questions about vehicles and worked to get the best deal for you. Friendly and no pressure salesman. Cleanliness and floor plan and other employees were pleasant.

psycowarrior61382

Feb 7, 2016

Sales person Ben and the general manager when out of there way to help me gave me the SUV at the price I said I couldn't go past even though they too a loss because the taxes tags and registration coast over my price so they discounted a already discounted SUV to meet my price I'm am very pleased I drive the 1 and a half hour to get there thank you been for helping me get in my dream car

Carriesue39

Feb 5, 2016

Awesome experience from all workers. Thank you for such great work. I would recommend others to your facility. They managed to get me in a great car, regardless of my not so perfect credit

Skywalker

Feb 2, 2016

Knowledgeable people working at the dealership, pretty good value on their vehicles nice variety of vehicles cars trucks 4 wheel drive just about anything you're looking for. And they can finance your vehicle there at the dealership. I will recommend them to my friends and family thanks alot.

mikeland

Feb 1, 2016

nice comfortable atmosphere with easy customer relations appreciate the service..we were looking for certain options on a new vehicle in a certain price range and Brinson ford made that happen.

omarh453

Jan 27, 2016

Robert was an amazing person to have he was so helpful, sadly I didn't get a car but when I am I am defentedly coming to Bronson ford

RonLee

Jan 26, 2016

I didn't make a purchase that day but they were very helpful and curtious and never pressure me at any point. Would recommendto anyone.

Jkileboy

Jan 17, 2016

They made the trade very easy and painless. Will be back. Justin and the whole crew made the experience feel like meeting with friends instead of a purchase.

ken loyd

Jan 6, 2016

Even though we couldnt work a deal, I believe this dealership did everything it could,if things change in the future I will return again enjoyable experience

FirsttimeFordbuyer

Jan 2, 2016

Bought a 2016 F350 Excellent service Good price good trade in price Everyone was very nice and professional Will definetly recommend Only con was it took a little longer that we had hoped for but wasn't to bad

forddaddy143

Dec 30, 2015

The salesmen, Ben, was extremly helpful at meeting my needs and making sure that the sale fit my situation. at the same time I never felt presured or rushed and the whole team that I delt with answered all my questins without beating around the bush and in a very professinal mannor. It was one of the best buying experinces I have had. Overall a great team with the customers needs as first priority.

Andy73

Dec 19, 2015

It was a no-nonsense deal. I asked my questions, they answered and we closed the deal. I was then sent to the finance department where things went even quicker. Get in and out has a big value to me.

marhracain21

Dec 2, 2015

Had an awesome expierence, walked in and they did everything they could to find the perfect deal that they could for me and helped me get into it.

mikeNpaula

Nov 20, 2015

Erin made our experience at Brinson a breeze. She's nice, straight and to the point. We highly recommend Brinson Ford and especially Erin Hankins.

dharris

Nov 11, 2015

Friendly atmosphere. No pressure to buy. Colton demoed the truck I was interested in. I chose not to purchase the vehicle but Colton was very helpful and answered all my questions. Will keep checking with Brinson Ford to find the right vehicle for me.

DANIEL MCMILLEN

Nov 9, 2015

I came in looking for a car that you had on the net. It was the one I wanted. Made an offer and y'all got as close as you could which was reasonable. Did great on the financing and the deal was done. Great staff and very easy to deal with! I hope y'all have the next vehicle I after!

Harland

Nov 7, 2015

Even though I haven't yet bought a car from Brinson, ...I would just based on their selection and the way they have stayed in touch with me..I'm not sure who I've emailed at the dealership..

Maryb11

Nov 2, 2015

The car we wanted was not on their lot. They went to lengths to find the exact car we wanted and got it to the dealership the same day. Everyone was friendly . They gave us the best price they could.

klj1949

Oct 18, 2015

The people at Brinson Ford make everything so easy to get the service I need for my car. They are knowledgable and efficient and caring. Thanks Beinson Ford!

Yolanda

Oct 11, 2015

Awesome customer service!!!! I was preappeoved and it was in and out inthe car i wanted. I am super happy and very satisfied... Thanks Brinson Ford

shannon

Oct 5, 2015

I was trying to get a F-150 all I like now is the down payment but everything else is very good better than most dealership

JScott

Oct 2, 2015

Couldn't get the car I wanted yesterday, but they were very nice and told me they could possibly get me a new mustang rather than a used for better interest and cheaper monthly payments. So we will see. I don't have a new vehicle yet.

old fart rancher

Sep 27, 2015

If you like friendly dealerships...you will like Brinson. If you like good deals....you will like Brinson. If you like to have all of the electronics on your new vehicle explained to you, and your. phone synched....you will like Brinson. If you like dealerships who will return phone calls quickly...you wil like Brinson. Other than that, they are just regular folks!

Colt3411

Sep 17, 2015

I went in with no experience buying a vehicle, also hardly any background to help. My salesman was very helpful through everything and showed me a few possibilities. With the quick process I walked out with a new car which well exceeded what I was looking for, with a great payment. I was extremely pleased by the process and would recommend it without a doubt!

Judy Ward

Sep 14, 2015

Went to Brinson Dealership first to help a neighbor find a good used car. We had bought from them before and knew their god customer relationship.The salesman was very kind and helpful even though the lady only wanted a cheap car.While my husband help to find her a car another sales person, Stephanie Morgan,talked with me and offered to show me a car and to give me information on any I liked.She drove a car around for me to see. I found one on the lot I liked and she got the keyfor me to drive it. She was never "pushy" nor did she try to talk me into any car.All this time Stephanie knew we were there helping a lady on a pre-owned car.Yes, I did like the car I drove and came home wanting that car! We had little interest ina new car for ourselves but may be buying one this week.This extra effort from a sales person who had only been there 2 days, gave me a comfortable feeling that "Just Looking" didn't mean being ignored nor pressured topurchase a car. PS There were 3 other salesmen standing at the door as we walked in with Kevin.They didn't offer a "Hello".

Renee1234

Sep 12, 2015

The young man Colton Quick was determined to sale me a car even if he had to jump on the hood of my car and drag me into his office. That is my story and I am sticking to it. Seriously it was my daughter's 16th birthday and for her birthday he got me a deal I could not turn down. My daughter had a wonderful birthday thank you Brinson Ford. But even more so for Colton Quick who did not disappointment, and the Financial officer Amanda. Everyone was very gracious, kind and real.

Steve Kimball

Sep 8, 2015

It took a little longer to do the deal that it normally takes here but all and all I'm satisfied. The only pitfall was make ready that took a little longer than I thought it should and missed a few clean up spots and the oil was over the full mark when they changed the oil. I have always been happy with this dealer and drive about 50 miles to get there. I have bought four vehicles from Brinson Ford. The staff was very friendly and no big time pressure was put on me like the big city dealers. Ii just wish the turn over at this Dealership wasn't so high. every time I go in everyone is different. But, still they were all GREAT

Cargirl LindaL

Sep 2, 2015

Shopping at Brinson was a great experience. The staff was friendly, The cars were clean and well presented, and there was no pressure to buy. Overall we felt welcome and well treated!!Hope Colton makes his quota.Albert and Linda Phillips

trixlg

Aug 30, 2015

every thing was great from looking for the new car to all paper work. They worked well with us to get us in it that day .

Miniion4128

Aug 22, 2015

Very patient and willing to work with you. Will go above and beyond to help you out. No complaints about any of my dealings there.

masonk2120

Aug 16, 2015

These three folks that I dealt with were just absolutely great. They went out of their way to help make this deal.What they did most of all is listen to what I was saying or asking and then make it happen in a way that I could make the deal.Not only did we make the deal, things were as they said they would be.Thanks and God Bless to all of them and the dealership.Ken Mason

ginaluis1969

Jul 27, 2015

Apreciamos toda su ayuda en la adquisicion de nuestro vehiculo, haber tenido interes en nuestras opciones excelente equipo de trabajo gracias Kevin y Victor Celiz un cordial saludo a Brinson Ford Lincoln of Athens.

Jim

Jul 23, 2015

For years I have been buying Fords and have never been able to buy one in Athens tx. I thought I would give them another shot. So I again pulled in to the dealership parking lot and approached the front door. This time was different, because normally I am swamped by salesmen. I walked in and approached the front desk where I found no one to greet me. I looked around at the old ford truck for about 10 min and then decided to go look at a new truck by myself. About the time I had decided on a vehicle a young man approached me asking if I had been assisted. I explained that I would like to look at this truck and inquired if he could get the keys so I could look inside. About 20 min had passed and I walked in from the heat to see what was going on. He explained to me that he. Had to get some information from me first. I obliged him and then he wanted to get my credit information. I explained to him that when I get ready to purchase I will give that info but not until. Next I find out that he can't find the key to the vehicle I was interested in. Now I have been here for 1 hour and still haven't seen the truck. I decided that it was time for me to realize that this place hasn't changed in 20 years. So I left and headed to Tyler where I found a great and helpful staff. I bought a new truck that day. I expect they must loose a lot of business to the Tyler store because of their own incompetence For anyone who may read this post, stay away and don't waste your time.

dlsittig

Jul 22, 2015

When I first entered Brinson Ford I was on the fence as to if I was really going to purchase a new vehicle. I was apprehensive regarding car salesman and the time and hassle involved in buying a vehicle. The entire process only took 2 hours, and I am completely satisfied with my purchase.

Terryntexas

Jul 10, 2015

Even though I have not purchased a vehicle your staff has been great related to communication. I have been looking for several months and know prices. Being female and a poor credit rate I applaud you??

2happyclients

Jun 20, 2015

Very professional and kind in every way. Kevin and J.D. helped us in presenting a 2014 F-150 ford that was perfect for our budget. Amanda was very nice also.

djbarnes123

Jun 17, 2015

Friendly staff with competitive pricing. I have bought several vehicles from Brinsons and only once had a bad experience. The finance man did not offer me gap and the vehicle was totaled leaving me with 4K owing above what insurance paid,

angelo12

Jun 16, 2015

worst experience in buying a car. Sales and finance never returned calls and it took 3 months to get it registered and tags to show up. Rude tone on the phone when finally getting a hold of someone. Employees did not seem to appreciate the deal or the customer experience.

Williamdetwiler

Jun 16, 2015

My wife and I live over 2 hours away and both Robert and JD stayed after closing to allow us to get our newer Dodge Ram 3500. Two great guys everything went smoothly and quickly.

1christinetate

Jun 15, 2015

I have purchased 3 cars from Brinson Ford now and have enjoyed the experience each time... I highly recommend this dealership to family and friends.... I love my new Escape and when it comes time to buy another car I will buy it here... Thank you to Mike, Sam and Amanda for all your help with this purchase.... I love my Brinson family.... The Hubbards ??

Carol6419

Jun 14, 2015

The men that helped my husband and I were very informative and nice. They didn't just blew us off because we were a young couple. They were willing to find the absolute best deal they could d for us since we were first time buyers!

Rgodwin

Jun 11, 2015

Very nice, professional and helpful always. I use Brinson Ford monthly for all of my servicing needs. The best place to buy Polaris and Kawasaki atvs. The service department in second to none.

ernestoma05

Jun 1, 2015

Very helpful and knowledgeable. The sales representative, Ried Bone, was the most helpful and an overall honest person when it come to concerning buyer questions.

sassy

May 31, 2015

Salesman n manager super nice and helpful in trying to get me a replacement car ...the manager went as far as calling another dealership and getting them to help me...

tabby,strey2013

May 31, 2015

salesperson and dealership i had no problems they work with me. Service there was very nice there. My salesperson was Kevin and finance was JD and Amanda they where very nice helping me with my experience.

JK_n_Athens

May 30, 2015

The service folks are friendly and do what needs doin'.... Can't ask for much more than that.When it comes time for a new truck, I'll probably go see them first.

sirbuysalot

May 25, 2015

I have bought several vehicles here over the past. Always great service and friendly environment. They have a wide selection of the best of new autos and a great selection of pre-owned on the lot. If you are looking for something not there, they will find it for you.

Customer

May 25, 2015

I have had no problems with the service received from this dealership. Nice waiting room, clean restrooms. Competent service writers. Work preformed in a timely manner.

Christi

May 20, 2015

Still haven't received floor mats or owners manuel for f150 and was told you don't get floor mats for the back floor board of a mustang. Other than that, Sam was great in both sales.

Jamie

May 11, 2015

Great experience didn't feel pressured into buying a vehicle and they were more than happy to work with me on what kind of vehicle I was looking for.

Slaton, charlotte

Apr 28, 2015

I was looking for a used car and Brinson salesman found me the best deal and the perfect car for my needs. I will go back the next time I need a new or used car.

jdrhr1

Apr 27, 2015

We have been buying vehicles at this dealership for many years and we have always been treated fairly and will continue to buy our future vehicles at this dealership.

gary

Apr 24, 2015

Live in the metroplex and tried buying new truck here. Each had difficulty finding what I wanted. Mike, GM at Brinson, took a pesonal interest and wihin 15 minutes found what I wanted. No hassle buying experience. Fair trade in value. Very personal. People of integrity. I've bought 20+ cars in my life and this was the best/easiest experience ever.

Rockett1

Apr 20, 2015

Good people work to get what the personAl connection. Work hard to get what we wanted very up front with cars. And options. Goods sales.

leonard.morrison.35

Apr 18, 2015

Brinson Ford Athens is proving to be the "go to" Ford Dealership to purchase your vehicles from. Their sales team was professional, courteous and treated me as family not just a client. The sales team met all my criteria on the vehicle, answered any residual questions I might of had and went out of their way to meet 2 additional requests I made pertaining to the new truck. That's what seperates the great dealership from the average dealerships.

Bonnie

Mar 14, 2015

I would recommend this dealership to every one I know. Our sales girl Erin is the greatest and a great asset to the company. She really cares about her job.

2010FLEX

Mar 3, 2015

I can safely say that my experience at Brinson Ford was the best of my car buying life.I was not pressured in any way, I was allowed to make my decision with every questionanswered quickly, with informed answers. Recomending this dealer ship will be no problem,and especially Erin Hankins & Amanda Weaver.RLA

Steven

Feb 27, 2015

As always, it has been a pleasure doing business with Brinson Service department. I highly recommend the friendly and knowledgeable service staff, from the service writers to the techs.

JMDIII

Feb 20, 2015

Fast, great price and friendly service. I would highly recommend this dealer. In and out in a few hours with a new Ford. Great trade in price. I would not work with anyone else. This is the second ford we bought from Brinson.

Sarah

Feb 19, 2015

Easy to go in and find what I wanted. Helpful and nice to deal with. I am so glad there was no haggling and everyone worked to make my experience the best.

VMT

Feb 18, 2015

At 64, I have purchased quite a few new vehicles in my life time. This was, hands down, the most pleasant shopping/buying experience ever. I will certainly refer friends and family to Brinson Ford, Erin and Wyle. Now if I can just get use to all the new technology buttons in my new Focus....... : )

juarezmoni83

Feb 16, 2015

Erin was great! She knew what I wanted and helped me get on the road. She was very professional and at the same time genuinely down to earth. What I enjoyed most was she wasn't pushy. Great Service!!!

rb23

Feb 12, 2015

100% satisfied with Brinson and we will continue to purchase our new Ford vehicles from them!! Absolute pleasure to work with David and his crew! We love our new car and were very happy at the hassle-free service we received!

Sarah

Feb 9, 2015

Erin listened to exactly what I wanted and was very helpful with anything I asked about. I did not feel pressured at any time. Very professional in every way. There have been some holdups getting my vehicle out of the fix it shop, but I'm sure once I receive it everything will be perfect!

slohusker

Feb 2, 2015

I drove from Tyler because of how easy and upfront the process was. Chet runs a great program adn Amanda was very easy to deal with. Erin was extremely knowledgable about the product and completely set up my truck to my specifications. Couldn't be happer and highly recommend this dealership.

Bgay00

Jan 30, 2015

The middle time was bad because of salesman turnover & lack of communication..the last new salesgirl was great and meeting Chet Brinson & Amanda Weaver. Again Erin really knew everything on the truck and spent all the time we needed.

Kmunden

Jan 12, 2015

No pressure at all, just friendly assistance to ensure I ended up with a vehicle equipped the way I wanted. I enthusiastically recommend Erin and Brinson Ford!

Abaxter

Jan 10, 2015

Erin and Scott were very helpful throughout my search for a truck. Both were very knowledgeable and helped me find exactly what I was looking for.

eba1925

Jan 9, 2015

The price of the oil and filter change. When I purchased this auto, I was told that I would get free service for 4 years, which included oil and filter change.

Colton_Scott

Jan 7, 2015

Everyone I dealt with was most helpful! Erin was an absolute sweetheart and worked her tail off to take care of us and I couldn't be happier with the results! An overall great group of people, and a wonderful atmosphere!

Dbax33

Jan 3, 2015

Erin and Scott were very helpful in my search for a truck. They were knowledgeable and very friendly. Thank you for your help and kindness.

Kathy

Dec 27, 2014

Stephen was a wonderful salesman. Very friendly, knowledgable and helpful. Will definitely come back for future vehicle needs. It was a pleasure doing business with Stephen and Brinson. Thank you!

farmer_luke

Dec 20, 2014

I recently traveled to Brinson Ford of Athens to buy a used car. I spoke with Erin Hankins on the phone as well as e-mailed and texted. I believe she intentionally misled me. Before I came to test drive the car I asked what fees there would be on top of the advertised price. She initially said none other than sales tax, then said there would be a small titling fee. I questioned her about paying sales tax since I was from out of state but she checked with someone and said they would match the sales tax rate of the county I live in and have me pay sales tax at their dealership. I said that would be fine and gave her the number to my county clerk's office so she could determine the appropriate sales tax rate. I asked her to send me an e-mail detailing the final cost of the car with all fees and tax included, which she did.After test driving the car and deciding to buy it I went into a different office to write a check and sign a few final papers. The paperwork didn't say anything about sales tax and when I asked if it included the tax the guy (forgot his name) said no. The extra $480some dollars was FEES. I explained how I'd been told by Erin that there wouldn't be ANY FEES other than $35 for titling plus sales tax. He said that wasn't Erin's job, it was his job and these were standard. Eventually he reduced the fees some and I bought the car.I e-mailed Erin explaining my Confusion regarding the fees. She apologized but offered no explanation and didn't make any attempt to resolve the issue.We talked about taking the car with us or leaving it for 3 days then picking it up on our way back home. Erin wanted us to leave the car so they could fully detail it. When we came back three days later Erin wasn't there, and we waited around while others at the dealership tried to figure out what to do. The car had not been detailed; it still had the window sticker goo inside on the windows.UPDATE 1.6.15I wrote my original review Saturday, December 20. I received a response from Amanda (I'm assuming Amanda Weaver) Monday, December 22, saying she was researching what I had said in this review. I replied that I would be happy to provide any e-mails or texts between Erin and myself. I haven't heart anything since.Also, I noticed that once the review finally posted to this site it didn't show up as a review for Erin Hankins. I contacted dealerrater.com and they replied that the dealership CHOOSES which reviews get attached to the person being reviewed. Since my review is negative Brinson Ford doesn't include it under their salesperson. Dealerrater is geared toward providing positive feedback for dealers. When I provided my original review I received a message explaining that since my review was negative it wouldn't post right away, and would only post to the site if I logged in and acknowledged the response the dealership made to my review. I imagine many negative reviews never post to the site because the reviewer either doesn't realize they have to keep logging in to the site to acknowledge dealer responses or the reviewer doesn't want the hassle of confrontation with the dealer.

Bugaboo2012.ka

Dec 16, 2014

My experience to getting this new car went far and beyond! I am really happy how it turned out. Whitney was amazing and very patient with all questions and, she answered them all in ways I could understand everything. If I could I would give Whitney the highest rating I possibly could I would! I have no regrets with anything and If I find anybody who needs a vehicle I will defiantly be sending them her way!

jackienations

Dec 11, 2014

I researched vehicles on the internet and found what I thought may meet my wants. I visited the dealership and met Wyle McClintock outside the front door. I told him what I had come to look at and he briefly showed me and my wife the vehicle. He had another customer that he was working with so I was handed off to another sales person. We discused the price of his vehicle and then discussed my trade in. He left and came back with the figures on a paper and said that is what the offer was. I told him that either his vehicle was a little high or he wasn't offering enough for my trade in. I pretty well found out that that was the price. I thanked him for his time and we left the dealership. I though that that was the end of that particular vehicle and would continue my search elsewhere. The next day Wyle called me and said that he needed to sell the vehicle. I told him what price and trade in I was offered. I told Wyle what I wanted for my trade in which was more than I ws offered. He said that if I would bring in my trade in so they could see it, they may could offer me more. I took my vehicle in and they looked it over and agreed that what I proposed was agreeable with them. We made the deal and I drove home in the vehicle that I was looking for. If it wasn't for Wyle in calling me back. They would not have sold the vehicle and I would not be driving the vehicle that I was looking for. Wyle Made the difference.

april.pedersenhanna

Dec 4, 2014

Erin is the best ! Even though I couldn't get the truck I wanted, she worked so hard trying. And she did pick out a truck that would work with my budget . I can't say enough nice things about her. When I come back to trade it in fir a new model, she will be the only one I want helping me. And her manager is great

Red 45

Nov 24, 2014

Nothin but the best I had a wonderful day with the beautiful and talented ms Erin Hankins I told her what I wanted & she read my mind had it waiting for me when I got there to dealership best salesperson I've ever dealt with awesome choice Erin much love thank u so much for tha F-150 ext cab 4 dig LOVIN IT!!!

WillowCR

Nov 24, 2014

Wyle was very helpful, and worked with us until we reached a decision in our favor. Love the car, and will recommend this dealership to others.

Destiny2014

Oct 29, 2014

I had a wonderful experience, i went in having no idea what i wanted and bought a car the same day. Coby was very honest and gave his opinion when asked. I would defiantly recommend Brinson, and Coby to anyone!!

kwt2899

Oct 28, 2014

Overall was a great friendly staff from salesman to finance .only problem was that new truck had a blown speaker but is in process of remedy

hope.rambin

Oct 25, 2014

Coby was very helpful and knowledgeable. He was able to answer all of my questions and found me exactly what I was looking for! Wonderful experience!

BeanDip46

Oct 21, 2014

Erin Hankins was great at helping me look for my first car. Although I was not able to buy it, she was still determined to help me in any way she possibly could. Whether it was by checking on me everyday or sending me lots of emails with info, I was very satisfised with her assisstance.

ssurls

Oct 21, 2014

Great buying experience from start to finish, would definitely recommend this dealership to all family, friends and aquatints. Ask for Stephen Pennanen and tell him Shayne from the Pawn Shop recommended you.

Brad Whitfield

Oct 20, 2014

Erin Hankins was my product specialist and was a great in helping me find exactly what I was looking for. Erin continued to help me even after the sale. She has been available several times to help me setup and understand the hands off radio and phone system that came with my new truck.

dedra.easter.5

Oct 20, 2014

My experience was great my sales agent was very attentive with my needs and what I was looking for I'm very pleased with how my visit went.

Stephanie Espinosa

Oct 14, 2014

Everyone there treated us with great care . Loved everything about our experience . Just did't care to much for the long wait . It was nice to ba able to leave and know the vehicle inside and out .Thank You SE

terry.d.melton.3

Oct 11, 2014

Have been to approximately 15 dealerships in search of a vehicle. Not only did Brinson provide excellent service they worked hard to make a great deal.

tmmcmil

Oct 1, 2014

Overall great experience from my initial contact to discuss and identify my issues to determining the fix and handling the warranty process. Follow up during the process was spot on. MM

cindythornton

Sep 30, 2014

Loved everything about our experience except the long wait and multiple errors in the paperwork causing us to redo paperwork. Loved that they could and would work with us with our bad credit history and income restrictions! Thank you.

LRGatesJr

Sep 29, 2014

This was the 4th vehicle purchased from Brinson Ford and as always, it was a smooth process and enjoyed working with Wyle and Steve. They provide a family atmosphere along with honest service. The reason for 4's on the review was due to a gooseneck hitch being installed and the wiring not checked before releasing to use. The right blinker on the trailer connections is still to be rectified at this time, although I am certain this will not be a problem. I look forward to doing business in the future as I have chosen them as my dealership of choice.

shargrov

Sep 17, 2014

this was the best car buying experience I have had in a LONG time! was treated very well and love the car,was given a very good deal

singsong1

Sep 17, 2014

Wyle is an excellent salesman. We feel very comfortable with him. He knows his business when it comes to cars. Hopefully, we won't have any reason to come back to Brinson in the very near future but when we are at the point of purchasing a car or SUV we will come to Wyle for assistance.

mariafacio

Sep 16, 2014

My experience was great, pricing was great. we knew what we wanted and Wyle helped us get it. We wanted to walk in and have the paperwork ready to sign and drive off and Wyle helped us do just that.

Jukemp

Sep 11, 2014

Staff at the dealership were friendly & professional. Our salesman Kevin Buettner was very attentive making our experience easy & stress free.He was very knowledgable about the vehicle we purchased.

jerry.quade.9

Sep 5, 2014

I would hightly recommend doing business with Amanda Weaver at Brinson Ford in Athens, Texas! Amanda was an absolute pleasure to work with at this dealership. Amanda was exceptional at communication, follow up, and did everthing within her power to provide First Class Customer Service in our experience with Brinson Ford. She is very approachable and is fully up to speed on all forms of communication in today's business environment, i.e. e-mail, text, Facebook, etc. Amanda provided the type of Customer Service/Sales Experience that is in my opinion, very rare at car dealerships! Thank you for the excellence Amanda!We were also greeted by the owners of Brinson Ford during our visit and were thanked for coming in to their business and thank for considering their dealership for our purchase. Very nice touch!!Steve Pate was also extremely friendly and very helpful with the financing process!On the other hand, if you have a choice, find someone other than Scott Steward to deal with in your negotiations. Scott was extremely arrogant, rude, and made us feel like he could care less whether or not we purchased a vehicle from Brinson. In my business, if my employees treated our customers like Scott treated us,....i.e., customers that voluntarily walk into my business with the possibility of spending their hard earned money......I would send them to "Charm School" immediately, or inform them that they need to begin looking for a career that does not involve direct contact with potential customers.

leonard.morrison.35

Aug 28, 2014

I must say that this was the best vehicle shopping experience we have ever had. Lance, Wylie, Scott and Amanda worked very hard to find the vehicle we wanted. We were treated with courtesy, respect and professionalism. This sales staff combined their efforts to make us the best deal they could. Steve went the extra steps to insure we understood our financing and extended coverage and his interaction with the sales staff proved that these folks are working as a team.Because of the quality service department with Kristy, Greg and Bill and the service/maintenance and care they manage/provide rounds out the reason we chose to purchase our 2014 Expedition fromBrinson Ford Athens. Our thanks to all!

Listin

Aug 27, 2014

We really enjoyed working with Wyle and getting to know Harold Rash during our visit. It was one my best car purchasing experiences by far.

SandraAlberts

Aug 19, 2014

It was a wonderful experience. I truly respect the staff at Brinson Ford Lincoln. Their response was friendly and welcome. I've been a Ford person for the last 28 years, and can vouch for the product. Now I look forward to driving my new Lincoln.

Jrhalbert

Aug 17, 2014

Everything went great with sales dept however I bought the edge wed and the passenger back window already doesn't work. Hope this is not a pattern with the edge.

ericatrey420

Aug 7, 2014

Amanda was the absolute sweetest car salesperson I have ever dealt with. She was very knowledgeable on the vehicle even though she was having to fill in for someone else. She was also very personable which I appreciate during business deals. I would recommend her to anyone. Scott was also very helpful and efficient with closing the deal.

hailprotector

Aug 5, 2014

Many salespeople and businesses look for the secrets of success and when they find one they over use them and it becomes a cliche. The truth is there is no magic bullet. There is only heart. And the heart changes from person to person. Let them use their heart and even in failure a relationship remains and word spreads that there is heart over there.Amanda recognized there was a need. Concerned herself with our comfort in multiple ways and never made us feel like a mere dollar sign. She responded lightening quick. She engaged me and my daughter personally while moving the transaction through the process. A great experience at Brinson Ford Lincoln in Athens/Corsicana. We drove 3 hours to buy that car.

jnphillips

Aug 3, 2014

This dealership was very helpful in the purchase of our new car. All of the staff were very polite and courteous and very prompt. Love our new explorer.

slbjwb

Jul 31, 2014

Excellent work, except I noticed after I left my clock did not work. Tried to reprogram it and it didn't take. Called on Monday 7-28-14 and was told that there were several problems with others ,when the computer is reset . Waiting on recall from Ford for the problem.

Rachelkay1987

Jul 29, 2014

I bought an edge from Dave first of all I have never had a more awesome sales person any and every question I had he always had the correct answer. After only having my car a few days I started to have some minor issues I had to take the car back in. Gregg in service was a great help and got right on everything, but this comment is about one person in particular that has gone above and beyond and treated me like his own family Scott has bent over backwards and helped me so much he has treated me like family and gone out of his way to make sure everything is going the way it should. You do not see men like this in this world any more he has been there for me when things were not going like they should and assured me that he would take care of it, and he did!!! Amanda has also been another amazing person that has helped me so very much...So my message to Mr Brinson is that this team is amazing and second to none you have a very great staff and they have done an amazing job with dealing with my situation. You should be very proud to have this group of fine individuals they are assets to this business ... You should be very proud to have Scott........

toolpusher112

Jul 26, 2014

All of the team at Brinson was very friendly and fair in making our purchase and I would highly recommend them to anyone. We have purchased many new vehicles but they were by far the best experience we had in making a vehicle purchase. Kevin did a great job with taking care of us as did everyone at Brinson. Thanks.

Cervin11

Jul 20, 2014

Awesome place & staff! David was a huge help in getting me my first brand new car! I put in am inquiry online & he called me 5 minutes later!

halei.gabbert.3

Jul 19, 2014

David Johnson and the rest of the Brinson team took great care of me! Got me in the exact car that I wanted and I am in love! This was my first step of taking on responsibilities like this in my life and not have my Dad spoiling me anymore! David Johnson is a great salesman and will listen to you and your needs! That's what it takes to get what you want! They are all very nice at this place and I know one day in the future I will be buying from this great staff and company again. Thankyou all so much!!!! David Johnson will no doubt get you fixed up! I highly recommend David to get you in the vehicle you want and need!

moongloweb

Jul 18, 2014

Wyle McClinktockMy purchase of a Ford Explorer ran into a glitch, which the sales rep Wyle discovered and took immediate action to correct. Wyle was courteous and professional throughout the purchase arrangements and was able to answer all of my questions; even those questions he didn't know right off but went to find the answer for me. Bill ParrottBill manages the maintenance division and over the years that I took my Ford F150 Truck, he too was professional and courteous on each visit and took the trouble to explain some maintenance needs that I was not familiar with but needed to keep my vehicle in good working order.The women who answer the phone on first contact are all courteous and pleasant to speak to. I find the staff at Brinson Ford are all professional and pleasant.

Kristi Welsh

Jul 16, 2014

Few delays and quick responses made it an enjoyable purchase. Thank you, I love my new car!! I will definately tell my friends about my experience there.

rfulford

Jul 2, 2014

Went over to pick up the owners manual that wasn't in the truck when I bought it. Kristy had ordered one for me at no cost. Decided to get my free first oil change. Got there after lunch, but just in time for the tech to take his. Had to wait 1 1/2 hours to get the oil change and tire rotation, but it was free.

gdaddy719

Jun 28, 2014

Since 2010 we've purchased three F-150's and one Lincoln MKX at Brinson. Their deals make us come back. I will come back when ready to buy another vehicle.

drg9091

Jun 27, 2014

Had a great experience and got the new vehicle we wanted at a great deal. Lance Horner was very helpful and knew all about the cars we wanted to look at.

Sharonmotley

Jun 23, 2014

The entire Team made me feel welcome and appreciated, they listened and worked hard to meet my needs. When I expressed a concern regarding the transaction they were quick to respond.

dosntmatter

Jun 18, 2014

lance was very helpful when it came to buying my truck so was dylan as far as service the first person i met was kristy blackard when i asked her what was wrong with the used truck i was buying wich had a check engine light she told me i must sit down and wait the turned up her nose to me i almost walked out and left this is not my idea of friendly service and really made me think twice about spending 25,000 there they should really put her behind closed doors where she belongs

Rminter

Jun 18, 2014

Thet did not have a truck with the specs we needed so they did an extensive search to find what we wanted and we made the deal.

lana

Jun 16, 2014

Mr. WIley was professional and not a pushy salesman. He cared about me. He said, "You tell me what you want, and I will get it for you." He did just what he said. We were very comfortable and did not feel like we were being pushed into a deal we were not comfortable with. Everyone was very nice and polite. They stayed open after hours to finish up the deal. We also worked with Mr. Pate and he was also great at getting us the best interest rate. Both men are godly men! We need more people like them at all dealerships, not just this one. If either leave this place of business, you are really loosing out on good men that are hard to find these days. I have told everyone I know at my church and work about Brinson and hope that you get more business.

mvestal

Jun 14, 2014

Typical style of process ...talk to the salesman, tell him what I was looking for...testdrive ..let them figure what my trade was worth...signed the papers \

rat050572

Jun 11, 2014

We have purchased two vehicles from Brinson Ford in Athens, and will continue to purchase from them in the future. Great Dealership and Sales Reps! Very easy to work with and very helpful in many ways.

Jkputer

May 31, 2014

I had the best experience, I have not bought a car in over 30 years and was hesitant to get out there and try. Dave Johnson made this a painless and great experience. I have and will recommend to all my friends to make the trip to Athens, it's worth it!!

1christinetate

May 30, 2014

Dave was simply amazing !!! I would definetly recommend my friends to come to Brinson Ford because of people like him... Keep up the great work !!!

gsurratt

May 28, 2014

Excellent from start to finish. The most impressive aspect was the down home attitude and friendliness that was exhibited by everyone I came into contact with.

klnance

May 27, 2014

My shopping experience was great. I got exactly what I had come in looking for without being pressured into anything I didn't want. Both sales and financing associates were friendly and helpful. I would recommend Brinson Ford to friends and family alike.

raiharvey

May 17, 2014

I had been looking at the Flex for a while, the pricing and customer service at Brinson was wonderful. I am glad I made the choice to use them as my dealership

Joechandler

May 3, 2014

Excellent experience. Everything went smooth. I would recommend dealing with you guys to anyone. Everyone was courteous and friendly. I felt like my business was appreciated

keykrist55

May 1, 2014

I had a pretty good experience at Brinson Ford. The sales consultant was very knowledgeable about the cars we looked at and took time to show us each perk. He was interested in what we wanted. The managers worked with me to get the price in my range. The finance dept meet ore beat the finance rate I had found through a private bank.

Debbie1958

Apr 27, 2014

Best car buying experience of my life! Lance is the greatest! They even served me and my mom lunch! How bout that! Will definitely go back!

Jani1965

Apr 23, 2014

Sam Marcs and Steve Pate did an outstanding job of providing me with exactly what I wanted. I have now purchased three F350 trucksand a Lincoln MKX and service like this keeps me coming back every time. I look forward to purchasing my 5th vehicle some day.Best RegardsJ.D. Ickes

Martha Smith15923

Apr 22, 2014

Matt was great, very personable and easy to talk to. Would definately recommend him to others looking for a new vehicle. Absolutely love my Mustang!

rfulford

Apr 22, 2014

Friendly, non pressure place to purchase a new or used truck. Great price, and I got exactly what I was looking for at my price

retafsms

Apr 21, 2014

I was immediately greeted by David Johnson. He took the time to describe the Escape and Edge to me. I posed several questions and they were answered to my satisfaction. I made my decision to buy the escape and proceeded with all the necessary documents. Then my wife decided it was a bad decision on out part. David and Lance took the necessary action to change our order with no problem. It looked to us they had our best interest in mind. Every thing was completed and we took delevery on the Edge.It was a great experience.Our thanks to all. Richard and Peggy Dean

dlighttexas

Apr 20, 2014

With more than 2 hours notice the truck was dirty and I had to ask to have it washed. It was used and the owners manual noted full synthetic oil but they overfilled it with regular oil. They gave me nothing showing what they did to the truck as a clean used vehicle and I had to fill it up myself at a gas station. The salesman was more interested in talking to his mother on his speaker phone than to me. Called that night about 2 dents I didn't see when purchasing and he couldn't have cared less. I will buy new in 2 years but not here!

tbedford

Apr 16, 2014

The folks at Brinson Ford are friendly, professional, and made our truck-buying experience pleasant. Special thanks to Amanda Weaver, Sam Marcs, and Steve Pate; you are the best!

jfeagins18

Apr 16, 2014

The customer service I received at Brinson Ford was great and the salesman David Johnson was very knowledgeable in what I was wanting to purchase. He made the decision very easy and stress free. Everyone at Brinson was very friendly and helpful :)

samrobeson

Apr 11, 2014

I scheduled a 15,000 mile service check on my wife's Lincoln MKX for 9:30 A.M. I arrived two minutes late, at 9:32 A.M. due to construction on highway 19. The automobile was promptly serviced with a new filter and oil - a 27 point check for everything else. The auto even received a wash job. Everything was complete and ready to go in roughly one hour. I did not check the time closely, I was reading a book in the waiting area and having a free cup of coffee. A great day.

Suellen1

Apr 8, 2014

My rear A/C on my Expedition went out shortly after the warranty period was over. The service department offered to contact Ford to see if they could get some financial help for me. They told me they can offer a one time assistance on large repairs that are needed close to the end of the warranty. Ford covered half of the cost of my repairs. I appreciated it so much. They didn't have to tell me about the program but they did and that made me feel they were being honest with me about my car.

Lloyd12345

Apr 7, 2014

Outstanding customer service, David Lopez did a great job trying to make the purchase as easy as possible. Thanks to Brinson Dealership and staff making this purchase possible from out of town.

RitaKnight

Apr 7, 2014

I give Brinson ford and it's employees a excellent rating. everyone that I dealt with was very friendly and helpful. I am very proud of my 2014 ford focous. it is my first new car.

slbjwb

Apr 7, 2014

Came to get first oil change on my new car.Great job and time was not a problem. Saw us as soon as we arrived there.

seashell

Apr 5, 2014

I found this Dealership team to be a rare honest hard working group of people wanting to customize my personal auto experience with pride, putting my needs requested first. They cared that my used car experience was just as wonderful as someone who was buying the most expensive top of the line car or truck on their lot. I could not have left feeling any happier and overall satisfied.

JaniceMeints

Mar 29, 2014

took in my 2001 Ford for repair, failed to fix it right the first time, took it in a second time, more mechanical problems, ran good for 3-4 months, then same problem they repaired the second time , blamed it on the Ford parts, offered to repair if I were to bring it in for a third time, lost trust and don't feel it is my responsibility to take my time and energy going in for a third time, I take it into a mechanic that is not affiliated with Ford

clookabaugh

Mar 28, 2014

Thank you guys for taking the time out of your busy day to put on the Drive 4ur School event in support of our Athens Hornet Band. We appreciate your dedication to helping our kids, and can't give enough thanks for all that you did to make the Washington DC trip possible for them.

gobo

Mar 27, 2014

Everyone was very friendly and helpful. We only got one key to the car and Im not sure why we didnt get two!! Otherwise I was pleased with the car we got. All the other car I have purchased had two keys. I just dont know why.

geddiegirl

Mar 27, 2014

Excellent and helpful. She organized our drive 4 u program and helped us every way possible in our band being successful in raising money to go to DC in May.

baylor10

Mar 27, 2014

Brinson Ford supports our local schools on a regular basis. I would not dream of buying a vehicle from anyone else. They take good care of all my vehicles.

RATaylorjr

Mar 19, 2014

Very nice group of people to work with, did everything they said they would do. Have purchased 3 vehicles at Brinson dealerships will continue to purchase from them. Best dealership in the area as far as my wife and I concerned. Dealership is very clean and the salesman was very helpful in our dealings with the purchase.

jaredakin1

Mar 5, 2014

Mich, and Amanda gave excellent customer service! The dealership was nice and clean! Had to drive four hours but it was worth it! Got a great deal on my 2013 ford explorer!

tjordan1

Mar 5, 2014

The employees at Brinsons made everything easy and comfortable. They where super accommodating to our busy schedule. They even offered to deliver the truck for us to test drive. Amanda made me feel at ease and she understood the stress for us buying a newer vehicle. We would definitely tell our friends and family to go there to buy a car!

AF25989549

Mar 3, 2014

I came there to trade my Chevrolet SSR truck on a 2013 Chevy truck. Mitch and Sam took over and let me fall in love with the 2013 GMC truck they showed me. Mitch gave me what I needed out of my truck, and I was able to make the trade. I bought a GMCpick-up Texas Edition.

sherrynusko

Feb 25, 2014

Best experience I've had in purchasing a new vehicle. All of employees have been pleasant and caring during the process. Would definitely purchase here again.

Hunterw

Feb 25, 2014

Excellent salesman, did not pressure us like typical car dealership. Would recommend lance to any friend or family member. Managers made right on deal when car had a problem after purchase even though I had no warranty.

sherrynusko

Feb 20, 2014

This was the best new vehicle purchase I've had in many years. I've never purchased a Ford before, but I'll be back again.

kristald76

Feb 13, 2014

Great staff and overall experience! The app process was easy and was a friendly environment as soon as I arrived and continued even tho it got late.

slbjwb

Jan 29, 2014

Could not have asked for a better experience with the employees of Brinson Ford. We always dreaded looking for a new car (even though it has been 16 yrs), The process years ago was not a happy one. January 24, 2014 was a great experience. We felt so comfortable, not forced at all. We will definitely recommend your dealorship to our family and friends. Thank you for all you did for us. LOVE, love, love our Ford Escape.

Boxc

Jan 16, 2014

Great experience. Very good and easy buy. Will return again to purchase another truck. Also liked the service department. Very willing to fix problems in a timely manor.

destro

Jan 5, 2014

The folks at Brinson Ford in Athens were very helpful and easy to work with. This was the best car buying experience I have had to date. A special thanks to Dave Lopez for all the help in finding me the car I was looking for!!

paul8516

Jan 2, 2014

I was looking for a new C-Max. I had talked with Tyler Ford earlier but decided to check with Brinson. We were able to work out a deal that was very close to my target cost. Ross and James were very helpful and enjoyable to work with.

badbeartoo

Dec 26, 2013

I went in to see Bill for an Oil/Lube/filter, and ended up with Sam, and a new F150.Done this before at Walmart--went in for something, and ended up with a cart full.Sam worked with me before on buying my Fusion, and now trading it in on the truck. There was never a high-pressure sales scheme, always treated with courtesy and patience.Dave Rice, Kerens

gailstorm61

Nov 27, 2013

Ross Miller greeted us at the door with a smile and a very firm hand shake. We had been to the state fair and visited the Ford exhibit to sign up for the test drive to get $40.00. We had bounced the idea to maybe trade our 2011 Explorer for a smaller vehicle. After test driving (Jim) a Ford F150, his dream truck, I test drove a Ford Escape and a Ford Fusion. I loved the Ford Fusion and decided to see what kind of deal I could get for the trade in of my Explorer. I was offered a great deal and picked up my new Red Ford Fusion two days later, (because someone had to drive to Longview to get a red one). Ross was a very polite salesman and was able to answer all the questions we had about our new Ford Fusion. Barry Richardson was very polite and welcomed us to the dealership. He was very knowledgeable. He went over all the payment options and gave us all the best rebates and incentives he had to offer at the time.We look forward to dealing with Ross and everyone at Brinson Ford in the future.Thank You!

samrobeson

Nov 18, 2013

Service was for a 10k oil & filter change and tire rotation. All service was performed within one hour which also included a free car wash. Waiting area was very clean & comfortable - coffee was good.

billytexas

Nov 8, 2013

Service is always great. The dealership is getting to be over priced for service and parts. I do not want to change, but may have to because of the price.Bill Turner

rremley42

Nov 4, 2013

Had a great experience with everybody who help me at Brinson Ford!We work out the best deal for me from cost of the F 150 XLT to interest rate that I receive.Thanks go out to Loy, Berry and Will!Thanks,Rick RemleyGo Athens Hornets

hba9747

Nov 4, 2013

I received notification from Ford that my Explorer had two recall on it. I contacted Brinson's service department and they said they had to order the parts. I was hoping to get the repairs done while i was on vacation because I work out of state and my wife is disabled. I had to leave before the parts came in and Bill Parrot stepped up to the plate to ensure that I was satisfied. He arranged to have my vehicle picked up, repaired, and returned the same day. I cannot express how grateful I am for Bill's concern for my situation. Bill is an asset for Brinson Ford in Athens and to the Ford brand everywhere! Thanks again Bill for getting us through a difficult situation.

jdavila03

Oct 30, 2013

Great service! Got me in a nice truck. Will do business with Brinson again! They worked with my financial situation. Im very thankful for their effort.

Rminter

Oct 25, 2013

I appreciate the friendly atmosphere and people. It was a pleasure meeting and dealing with everyone at this dealership. I felt as I could trust each and everyone there--not like some other dealerships I have visited.Richard Minter

abygailcabezas

Oct 11, 2013

This was my first time to purchase a vehicle on my own. They made it a great experience! I will recommend all of my family and ffriens to Ross & AK!! rhank y'all so much for the great experience!

Johnathanrds

Oct 8, 2013

Great dealership!These people know how to work with you in a great way and help you to achieve everything you want to when finding a car

LaytonGibson

Sep 30, 2013

We had a great experience. Wiley was a pleasure to work with. In fact all of your team was great! A special thanks to Will and Greg as well.

jpstidham

Sep 29, 2013

Friendly down home service. Very happy with my F-150. Sam Marcs and James Barrentine did a wonderful job taking care of finding the truck I liked.

samrobeson

Sep 27, 2013

My wife and I have had a problem with the SYNC system since we brought the car in February. Specifically, the problem was connecting a cell telephone and then being able to hear it over the SYNC system. I made three calls to the SYNC helpline which was not very helpful. I dropped the car off for the specialist to work on the problem. The SYNC specialist was able to verify the problem, perform a "master reset" and everything works as it should. After having this problem for seven months, it is a relief to finally get it FIXED.

LizSmith50

Sep 26, 2013

I purchased a 2013 Edge back in March 2013 and since I went to Brinson Ford to test drive for the Brownsboro Band fund raiser, I dropped off my car for the free first oil change. By the time I was finished test driving (there was a line), my car was finished. They also washed the outside which was a nice surprise.

ThomasK83

Sep 25, 2013

They were very nice and not pressuring!They let you test drive, offer you drinks and if you want more time to think about your purchase they give you that space!

Kuhnsd

Sep 25, 2013

Brinson Ford did a great job on the fund raiser for Brownsboro Band's. Everyone was helpful and friendly. Amanda Weaver did a great job in getting everything together for us. Thanks Brinson Ford for giving us this opportunity.

diceman

Sep 24, 2013

Great experience... dealership was extremely clean and sales staff was friendly and answered all my questions. Selection of vehicles was beyond expectation and the price was reasonable.

Monicabtx

Sep 23, 2013

Everyone was very pleasant and a delight to be around. Thank You for making us feel very comfortable! I would definitely recommend this dealership to everyone.

Bboro

Sep 23, 2013

Drive 4ur school event. Wonderful experience! This was the best fundraiser I've ever participated in. Thank you to everyone at Brinson for taking such a valued interest in our kids!

Jeff Howard

Sep 22, 2013

Brinson Ford did an outstanding job in providing a fundraiser opportunity for the Brownsboro Marching Band. James Barrentine and Amanda Weaver were very friendly, helpful and made my day. Thank you so much for all your hard work and making us feel important and welcome.

landdog49

Sep 22, 2013

Brinson has done repair work on my 6.0 diesel F250 several times. Only one time was there a problem. It took 3 returns to get everything fixed. But, they worked with me on the price. They are always very nice and thorough. As with all dealer the price is higher but hopefully the warranty and quality of work is better.

BwJenn

Sep 21, 2013

Brinson Ford Lincoln of Athens graciously put on a Drive 4UR School for our Brownsboro Band to raise money to send the band to Washington DC in the Spring. All the staff of Brinson that we came in contact with were very helpful and super nice. They did a super job putting on the event for the band. They served hot dogs, drinks, and snow cones. The band performed there for the public. Was able to drive any of the cars that were made available for the event and they answered any questions we had about the vehicles of our interest. Our experience at Brinson Ford was great. Thank you Brinson Ford Lincoln of Athens.

etxmom

Sep 21, 2013

We were there for a school event and I test drove an Edge and loved it. Considering buying one. I am so glad there is a business still interested in helping school programs make money to further their program. The staff is exceptionally courteous and professional even with all the commotion.

lkowen

Sep 21, 2013

They are usually right on the money when they tell me how long I have to wait for an oil change, or other service. I really appreciate that.

rgdaisymay

Sep 1, 2013

Sales consultant was patient showed me several options answered and investigated questions about diffrent cars. Staff was always helpful in researching and answering question about warranty. Have recevied follow up calls about satisfaction and possible questions.

kana22234

Aug 30, 2013

The overall experience was a pleasure,very happy with new vehicle ,the atmosphere was comfortable and ,even offered drinks to help relax ,and unwind,plus it was 100* outside!!!everyone was professional and new their job.

LMorrison1

Aug 29, 2013

Friendly, professional personell. Quality work at a reasonable rate. Timleness of maintenance. Awesome Team!! Suggestions were offered for future maintenance checks. You have too many requirements on why I am giving this rating!!

Jacqueline Scott

Aug 29, 2013

Overall experience good. They had to keep my car overnight so they gave me a loaner car. Service employees were courtious and helpful. They answered all my questions in a way I could understand.

kmcgee61

Aug 19, 2013

I was real pleased the way Kristy took care of both my vehicles. I told her what I wanted done and she made sure it was done to my satisfaction. Kristy was very pleasant to work with and when I left the vehicles there I knew they would be serviced right.

auto4343

Aug 11, 2013

I see these positive reviews and that's all well and good but I can only speak to what I've personally experienced. I've gotten bad customer service in the past many times in my life but never in my 40 plus years have I ever been told by a service manager, "You got what you paid for.." after giving you $826.00 of my hard earned money and then 1 day later I'm having the same problems. You have the nerve to tell me that and refuse to resolve my problem. You will never see my face or vehicle in your Ford facility ever again and you surely will not get my recommendation or referral to anyone else. That's for sure. I've never experienced such awful customer service at this level....EVER!!

Aggiegrad71

Aug 2, 2013

Very pleasant experience. Wyle McClintock worked very hard to find the Ford F250 I wanted and the overall price met my expectations. I was pleased with the extended warranty cost also. Make ready did a fine job. I will recommend this dealership to my friends.

Jcheek

Jul 31, 2013

I enjoyed working with Brinson Ford. They have great customer service. Every facet of the Drive4UR School experience was amazing and well put together. Thank you!

davidbull

Jul 31, 2013

Ms. Weaver, On May 18, 2013, Brinson Ford in Athens hosted a Drive 4UR School event as a fundraiser for the Malakoff Education Foundation. I cannot thank you enough for the warm welcome you extended to Foundation members who were working at the event. You and your staff were wonderful to work with and we all agreed that we had never had such fun at an auto dealership. I watched as the dealership was transformed into a community get together. The Cloggers dance team was the center of attraction. The SPCA brought some puppies to show off. Malakoff cheerleaders kept the place lively and I saw old friends reunite. Brinson provided food, snow cones and some really nice cars. We brought in a total of 300 test drives. Each test driver was accompanied by a Ford monitor who rode in the back seat. Everyone I talked to said it was a great way to try out a new car with no pressure and in a very comfortable environment. The monitors were fun to be around and added to the experience. What a wonderful day it was! Ford Motor has sent us a check for $5900 which will fund 4 to 6 grants to teachers in Malakoff ISD who have innovative teaching ideas but need funding. You and the fine staff at Brinson made this possible and we are very grateful. David BullockPresident Malakoff Education Foundation

TammyRios

Jul 21, 2013

The sales staff were nice. Will Morse was one of the rudest finance managers I have ever worked with. I will not recommended anyone going to Bronson Ford in Athens because of how he treatedme.

danthaman

Jul 21, 2013

Sales staff excellent and I visited with the service department which was helpful too. I purchased a car listed on the internet and found that the car was as described and the price accurate.

samrobeson

Jul 17, 2013

Brinson Ford-Lincoln service and management personnel were very friendly and helpful.Their customer service waiting area was very clean. The coffee was fresh.The service wait time was very reasonable.The overall experience was very pleasant.

jmcm2795

Jul 9, 2013

Thanks to all! Everyone that I came in contact with during my purchase was absolutely wonderful. They made the experience pain free and even pleasant. I hope to continue purchasing through Brinson Ford for a long time. Thanks again everyone.

dadconsult

Jul 1, 2013

I responded to an online listing for a Lexus SC coupe. Amanda Weaver contacted me via e-mail, as I requested almost immediately, was very helpful without being pushy, and answered all questions quickly and thoroughly. I would highly recommend Amanda and Brinson Ford, I have never been given this much attention over an older, low margin car. In fact, I can't remember being given this much attention by a sales professional for any product, ever. Amanda and Brinson have gained a customer....now and for a long time to come.

lou_adair

Jul 1, 2013

I had a wonderful experience when buying my '11 Ford Taurus at Brinson Ford-Athens.All the employees were courteous and very helpful. I would recommend this dealershipto anyone that is looking to purchase a vehicle.

BOBPALMER08

Jun 26, 2013

AMANDA KEEPS IN TOUCH WITH ME WITHOUT BEING OBNOXIOUS. SHE SEEMS TO UNDERSTAND THAT THE BUYERS DECISION CYCLE THO NOT NOT FULLY UNDERSTOOD, IS PERSONAL AND PERHAPS UNRELATED TO SALES OR MARKETING EFFORTS BEYOND SIMPLY MAINTAINING OR BUILDING A ONE ON ONE RELATIONSHIP OF TRUST WITH THE PROSPECT. BOB PALMER

ilovechocolate

Jun 26, 2013

I have purchased many vehicles in my lifetime, and I would rate this experience as one of the best. Mr. McClintock was very personable, helpful, friendly, and covered any questions I had about the vehicles I looked at. The dealership offers very good service, and made sure that the vehicle I chose was in good condition. I would definitely go back to this dealership in the future, and recommend it to all my friends.

neal valenta

Jun 25, 2013

Amanda has been very professional to deal with.. she has done all that l have requested..if l don't buy this time I certainly will ask for Amanda.

patrickwilson09

Jun 25, 2013

Great, friendly customer service! Great value for a first time buyer! Buying a new car was simple and painless and I enjoy driving my new Ford.

cliftonnewhouse

Jun 25, 2013

Amanda was super helpful and very knowledable concerning Ford products and my needs. I only purchased elswhere (Brinson in Corsicana) due to product being available.

Jim Batchelor

Jun 25, 2013

No purchase made yet. But I am looking forward to future communications. Everyone I dealt with on the phone was very helpful and very polite.

bwat07

Jun 25, 2013

Great experience really. Was easy to deal with and got straight to the point! The ability to test drive for a night was great and having everything on hand was a plus!

texasgary

Jun 25, 2013

Car buying is not something that excites me. That said, I have to give a very positive review of Brinson Ford in Athens. We went to check out a used 2012 Ford Explorer and within an hour were leaving having bought it for what I consider a good and fair price with the Ford F150 we traded in. Not only that but Brinson has followed up regarding my satisfaction and even returned some funds from the purchase that were not needed by the State. While it is a 45 minute drive from my location, I will continue to deal with Brinson on car purchases. Because of who they are and they sell Fords.

danarth

Jun 25, 2013

Wylie was friendly and professional. He answered all of my questions and seemed to be honest.Brian was fair and made me a great offer on my trade. I was blown away at how easy it was to deal with theses guys.I will not shop anywhere else before I try Brinson!Will was professional and timely on getting all of the paperwork done.He made the process easy.These are honest people that gave me comfort in my decision to purchase.

adriannar

Jun 25, 2013

customer service was very great! Ruben Austin was very polite and tried to help in any way possible... I will be more than happy to send my friend your way to get a vehicle. Thanks and keep up the great work!

angeldavila08

Jun 25, 2013

Very persistent. She checked up on me frequently and I just hadn't gotten back to her. So when I replied back she was very patient.

Swilliams61390

Jun 25, 2013

Great experience overall and I would recommend Brinson Ford to many people and in fact I already have. Robert was a great salesman and we left with the car we really wanted for a great price.

adrianbooth902

Jun 24, 2013

As soon as I walked in I was astounded with Reuben Austin and his knowledge, skills, and ability to put me in a brand new car! I was completely satisfied with how quick the procedure took and the comfort in the office! This dealership is awesome and I would recommend anyone to come here and buy a car!! Thank you once again!!

JMaiden

Jun 18, 2013

Liz Graham showed us a Lincoln MKX that I had found on your website and purchased. Thought she did a good job answering my questions.

Lowe08

Jun 13, 2013

Very friendly and was very helpful. Went above and beyond to ensure I got best experience. Easily best experience I've had at a dealership.

Lchmd69

Jun 2, 2013

WANT TO THANK EVERYONE THAT HELPED US TO GET OUR NEW CAR. eVERYONE WAS GREAT,SPECIALLY LIZ.WE ENJOYEDHER SPECIAL CARE SHE TOOK WITH US,AND SHOWNING US THE ROPES. WE ARE VERY GLAD THAT WE CAME TO YOUR DEALERSHIP IN ATHENS.WE WILL BE SURE TO TELL EVERYONE WHERE WE GOT OUR CAR. WE ARE ENJOYING DRIVING OUR NEW CAR,AND SHOWNING IT OFF.EVERYONE LIKES THE COLOR THAT I PICK OUT.THANKS AGAIN FOR EVERYONE'S HELP. ALWAYS,LINDA AND DENNIS CHAMBERS.

barlow36

Jun 2, 2013

I highly recommend Brinson Ford Lincoln of Athens. The entire truck buying experience was pleasant and the entire staff is fantastic. They got me exactly what I wanted and with a great price too!

rneufeld99

May 18, 2013

Went for the drive for your school, and we were pleasantly surprised at the quality, and selection available at Ford motor co.The personnel at Brinson Ford, were polite and not pushy ! Will advise anyone to check this dealership out before purchasing a auto!

Lincoln2013

May 18, 2013

I currently own a 2011 Lincoln MKS.I was there for an oil change and decided to look at the new Lincolns. Reuben showed me the new Lincoln MKZ. He showed me all the nice features. Everything was push a button. The whole top of the car slide back. I had a 2008 MKZ before I got the MKS. I was so impressed with it. Now I want to trade my MKS for a MKZ.

tcsamples

May 18, 2013

Elizabeth answered my questions concerning eco-boost, explaining it to me in detail. She was very considerate and helpful. She didn't pressure me into trying to test drive or purchase a vehicle and for that I am most appreciative.

smwatkins

May 13, 2013

The customer service at Brinson Ford was great. The salesman didn't make us feel pressured into buying a car. He let us look at what we wanted to see and test drive anything we wanted. At the end of the night we were very happy to be leaving with a brand new car at a great price. Overall this was a great experience!

kmcgee61

May 3, 2013

Bill Parrot is very honest and will go out of his way to take care of you. I have always been satisfied when he handle my service.

s_nipper

Apr 26, 2013

Liz Graham did a great job on assisting me in finding me my first new car, she was very professional, and excellent service while i waited on getting financed, and the others that helped out, they all worked hard,and Liz found a nice car for me love driving it, and i would refer Liz to people that i know if they are looking for a car,i would refer them to Ford Lincoln of Athens, someone told me that Athens Ford dealer ship was a lot better then Tyler Ford.Thanks again Liz and do hope that you are still there when i get ready to trade in i will ask for you.

venusbrat99

Apr 23, 2013

I gave this rating because eveyone was very helpful and friendly. This is my first new car and if I ever buy another I will go there.

Woolsha

Apr 17, 2013

Exceptional salesmanship. Very impressed with how everyone worked hard to make sure I drove off in the vehicle I was looking for. Would for sure recommend Brinson Ford to anyone I know. Great job !!!! Kuddos to my salesman Phil, who worked very hard to make sure all my questions were answered and that I was fully satisfied.

texasgary

Apr 11, 2013

My grandfather sold cars starting with Model A's and ending in 1975 selling Chrysler products. I have more than a passing acquaintance with the process; the good and the bad. I have not been in a dealership like Brinson since my grandfather was selling. They did not treat you like a fish on a hook. They took the time to have the vehicle ready when we arrived. It was clean and fully fueled (a rarity in today's market). The sales process was not a combat but a collaboration. While it is about 40 minutes from my home to this dealership I expect to use them for service as well as future purchases. A very positive experience.

dawalton43

Apr 10, 2013

My experience at Brinson Ford was great! While we were waiting on the fiancing part, my salesman offered me lunch, that was very thoughtful. The whole experience was less stressful than I thought it would turn out.

Ron Josias

Apr 5, 2013

Liz, was the utmost professional. Lon worked to get our payment where it had to be. Over all a good experience. We now have two F-150's.

prncfarquad

Apr 5, 2013

What a great experience! The guys at Brinson really took care of me. We purchased two vehicles in one week, one for work (Edge) and one for play (5.0 Stang) . I received incredible service, pricing, and financing. Brinson for will be on my recommendation list from now on. Thanks guys it was a pleasure!

Conley

Mar 28, 2013

I was very happy with my overall experience! Sam Marcs was a super nice guy and very easy to deal with! I would recommend him to all my friends and family! He understood my situation and helped me purchase my new 2013 Ford Fiesta!!! Also the Loy Demoss and Will Morse also helped me get in my new car! Thank you so much Sam, Loy and Will for making it possible for me to buy a brand new car!

MichaelRhyner

Mar 25, 2013

This dealership is the best for sales and service , unbeatable ... This the fifth ford we have bought at Brinson , every body very friendly and helpful...

Harringtoj

Mar 22, 2013

Liz did a great job selling without any feeling of pressure. The pricing offered was in line with all other dealerships. You had a good selection in inventory. I always try first to do business locally.

donnad2013

Mar 21, 2013

Great service, but not great price on used car, wrecked car next week and was underpaid by $1,000. So we paid too much insurance would not give me the amount paid. :(

scurlock

Mar 21, 2013

I was in and out of the dealership within 2 hours. Mr. Taylor and I did most of the paperwork by phone and fax. Thank you so much for giving me a another chance at redeeming my credit and I the car I wanted.

LaTrecia

Mar 20, 2013

Overall my experience was a good one. Robert Warman, the salesman was a jewel. He worked for the sale. The finance man, Jeff somebody did a great job getting a very good interest rate. However, he mislead us about the extended waranty which we purchased with the understanding it would cover the car for the next 5 years. However, we later learned, the extended warranty was retro to the date the car was first put into service, 10/11. Which means we are paying $2000 extra for the next 5+ years when the warranty runs out in 15, only a bit over two years from when we purchased the car and bought the extended warranty. That has stuck in my craw and for that reason I cannot give the dealership a 'great' rating. And I wonder if this is a Ford practice. If Jeff received a kick-back for selling the extended warranty, shame on him and whomever paid him. He left the dealership very shortly after we purchased the car. I understand he left a big mess in the fianance department office. He cost us an extra $2000. The man who took over for him, Chad, didn't help us resolve that extended warranty issue either. I wonder if anyone can. LaTrecia Jeffcott

cthorn2013

Mar 20, 2013

My experience with Brinson Ford was great. So much better than going to big city dealerships. (They are a nightmare). My Dad also bought a car there and he really loves it. Everyone was so friendly and helpful - I will come back, for sure !

KatherineSmith53

Mar 20, 2013

I am disabled and there are people that due to my physical disability, my brain and ability to think and make a decision are also limited. I was treated with great respect and consideration by you staff. That was in person as well as on the phone.

sgoodrich472

Mar 20, 2013

Everyone was very helpful. They went as far as looking at the other location to see if there was something in my price range and fit my needs.

dcovault1

Mar 20, 2013

I talked with Loy Demoss over the telephone about the vehicle we were looking for. He invited us to come over and see it. He said it would be parked in the garage. (That was a first for me!) When we arrived, sure enough it was parked in the garage. It was a 2013 Ford Escape. We discussed price and agreed to buy.All those involved in the sale were very pleasant and friendly. Even got to meet the owner. Great place to do business with. David & Jewel Covault

fdh3160

Mar 20, 2013

I have a long term maintenance contract from purchasing a new Ford truck in January, 2009. I get reminders via mail to come in for service. I never need an appointment for service. They always do an extensive check on the vehicle besides the scheduled service. They are quick and efficient. I am very satisfied with their service.

ckcatdealerrater

Mar 20, 2013

Great dealer in terms of communication, but I have also not yet finished my purchase. I am still considering dealers and looking for a new car, but have not decided which one I am buying yet.

Kstovall

Mar 20, 2013

We had a great experience! Everyone was helpful and kind. Robert even entertained my kids in the play area. I would highly recommend brinson auto!

bradboruk

Mar 20, 2013

I loved y'alls dealership and the people was so friendly, Amanda Weaver followed up with us and is very nice.I am coming back to purchase this weekend

stevewconger

Mar 20, 2013

I had no issues. The pricing was very good. No need to haggle. They listened to what I wanted, had a test drive, and found the car I was looking for. This is not the closest dealer to me but by far the best. I would feel comfortable sending my daughter her to purchase a car without my help. I purchased a MKT and love it!

Bill Hyder

Mar 20, 2013

When we bought our first MKX we got it from Brinson in Athens. We got great service. When out son was looking for a 2013 Mustang we went to Brinson in Corsicana they found the car he was looking for. Then we returned when my wife was ready for new MKX and they found what she wanted. They have been very helpful and courteous.

mustang39b

Mar 20, 2013

Amanda was very professional and attentive to my needs. She promptly responded to my inquiry and provided complete details of the vehicle I inquired about.

anthony7066

Mar 20, 2013

It was a good sale. Very helpful and they care of my needs. They was able to put me in the suv i wanted. very happy with sale

craigb58

Mar 20, 2013

The sales team contacted me very promptly, and answerd all of my questions. They followed up by by contacting me several times trying to answer any question.

Sbonner

Mar 20, 2013

Had tried dallas dealerships and found to be exhausting. Came to Brinson and was treaty openly and honestly. Made selection without pressure then purchased. Great

cmsasser

Mar 20, 2013

Had cruse control on & something did not fell right. This had happened 2 or 3 times before. Had it checked out. Service departmentcould not fine anything after having my car a week. Kristy was very helpful and kind. Just hope that I don't have any more problemswith the cruse control. But if I do, I will be back to see you. Your always so helpful. Thank you.

Nate0280

Mar 20, 2013

Essentially, the experience we had was very helpful, though we chose a different route, I would recommend based on the experience we had online as an option for friends to check out!

Ray Slagle

Mar 20, 2013

Purchased a 2013 Ford Focus and did not like it because it did not have satellite capability. I traded it in on a new 2013 Ford Fusion and I was not happy with the trade in price which was $16000.00. The car only had about 550 miles on it. Surely in should have gotten more than that . I have no regrets about the employees at Brinson Ford. The are all very courteous and very friendly. I would recommend Brinson Ford to anyone.

victorianlace22

Mar 5, 2013

We walked into the dealership and Wyle walked up to us and was just overall so very nice and helpful! I would definitely reccomend this dealership to anyone and to ask for Wyle. We had a little trouble with our credit but he and the credit guy worked hard to get our vehicle traded for a very good used one. THANK YOU WYLE!!! :)

jsthompson

Feb 26, 2013

I enjoyed the friendliness of the sales force. They were very informative and made me feel very comfortable. The finance period was really time consuming, This was a negative but overall I am pleased with the dealership. Amanda and Robert are exceptional employees.

neilldd

Feb 11, 2013

I recently purchased a SUV from Brinson, this car was used and I did have the occasion to return to the dealership for some repairs. I am very impressed with the service I received from Kim Barnhart, she went above and beyond the call of duty not only to have my car repaired but to make sure I was happy with the service. I was most surprised to have a service person, schedule, call to give me status, follow up on the satisfaction of service provided. Kim had a great attitude, willingness to please, and was most helpful with the entire process. I will purchase and return to Brinson due to the service provided by Kim. This lady needs to know that she is special and her efforts have been recognized by her customer. Great employee!!

Jacqueline Scott

Feb 7, 2013

While my car was in the service dept. they kept me updated on the progress and how much longer it would take. They replaced the chip in my GPS and changed the oil. Reuben helped me get my phone set up again and helped my in programing the GPS. Everyone was very kind and courteous even though I had trouble programing the GPS. Before they replaced the chip my family could not program the GPS and they all have the in their cars.

Williameberhart

Feb 6, 2013

Everything was great. I will return. I am very happy. I love my focus. I will tell every one to come this dealership. Thank you.

TDelle1966

Feb 6, 2013

I received excellent and professional service. Liz Graham welcomed us and completed all the paperwork prior to sale, for approval. Brian Hudson stepped in with a smile to inform me that I had been approved. Will Morse took the time to explain everything fully with all the paperwork and answer any questions. I would definitely recommend Brinson Ford in Athens Texas to anyone seeking to buy a new or used vehicle. And should I need another vehicle in the future, I will definitely return to Brinson Ford. Thank you for everything. Service with a smile and one happy customer. :)

Veralferguson

Feb 6, 2013

Everything went great I love my new edge. Liz helped me out a lot and I loves working with her. I will come back. Thank you

louanns1128

Jan 27, 2013

I took my car in for an oil change and purchased the works package; they did not vacuum out my car. I expected them to at least vacuum out the front driver's floor and the front passenger's floor.

kwakefield

Jan 24, 2013

Brinson kept my vehicle for three days and never fixed it. i was given various excuses for why it was not repaired including the computers were down all day only to be called thirty minutes later to be told it was ready. I also had a metal clip on my console I use to fasten my small dog to the seat belt and it had been stolen. I ended up taking my ford to all star in Palestine and will not return to Athens! there is more to complain about but this will suffice.

micahsyaya

Jan 19, 2013

Very pleasant experience with buying a new car here. I had done a lot of checking online and driven the MKX at another dealership. I was ready to buy. Sam Marcs was very helpful...and not pushy at all. We had several correspondences by email...which I loved. Robert was very knowledgeable about the car, he showed it to me, till Sam arrived. The price was agreeable and I am happy with the Lincoln MKX. Thanks so much for all who helped!!!

donnaflint

Jan 16, 2013

My overall experience with Brinson went smoothly and they found the car I wanted very quickly.Salesman always available when I tried to contact him.

msmazzo

Jan 13, 2013

Very good service,excellent staff and they work to make sure they get everything right the first time. Would highly recommend their fantastic service department!

Cheryl Fields

Jan 10, 2013

Everyone at Brinson is very friendly and knowledgeable and made the purchase of my new truck quick and easy. I would recommend them to anyone.

pturner.1

Jan 10, 2013

Great Sales Folks to work with. No pressure. Great to work with after the sale.Service department is also great. Bill Parrot is number 1 in my book.Overall, Brinson Fod - Lincoln is the best please to buy and have your car serviced.Bill Turner

zekeandmarty.zewick

Jan 9, 2013

We are treated wonderful every time we have our van serviced. The loaner car lets us keep on going until the van is done. THANKS

hba9747

Jan 7, 2013

I felt welcome the minute that I walked into the dealership. My wife and I did not have a puppysitter so we brought our new puppy and my wife stayed outside with him. When I walked in they saw my wife outside and told me to bring the dog in with us. I met Sam as I walked in the door and he immediately started to help me with my needs without being pushy. He brought the vehicle we wanted to look at inside since the weather outside was cold and wet. Overall it was just a really good experience compared to the way I have been treated at other dealerships.

GHX1234

Jan 5, 2013

I was very pleased with the eagerness to work with me to make my purchase. In addition, they bent over backwards to get the financing I wanted to complete the purchase.Boyd Knau

MK4601

Jan 5, 2013

We could not recommend this dealership to anyone because we bought a used product that we were told was in good working order and that it had been checked out by the service department. We trusted the dealerships word but when we took it somewhere to have it checked out we found out it needed extensive costly repairs. We thought purchasing from a dealer would be better than an individual but your dealership proved this theory wrong. We were misled and we would have negotiated a much lower price for the vehicle if we had known you were selling an inferior product.The only recommendation we will be giving about Brinson is DON"T GO TO THIS DEALERSHIP.

LMorrison1

Jan 3, 2013

The service dept at Brinson Ford Athens has great people throughout. the repair of our vehicle was done with pride and quality. The number of items that were repaired or replaced were numerous so the repair process was lengthy. I received frequent updates from Bill Parrot, Mac Fowler, Kristy Blackard and Greg Frazier pertaining to parts needed/availability, progress of repairs per automotive system ie: Brakes, fuel/carburation, steering/front end, E-Brake and electrical. The technicians that worked on the vehicle were courteous, professional and informational when I had the opportunity to talk with them about the vehicle repairs.

Roddy

Dec 30, 2012

When I take my car or truck in to be serviced, I'm not treated like a customer; I am treated like I'm part of the family! No body is perfect, but to me, Brinson Ford and Lincoln strives for perfection.

rneff

Dec 28, 2012

I usually dred going to a dealership to purchase a new vehicle. This was tthe best experience that I've had buying a new car.

mcidanieltx

Dec 26, 2012

These guys worked as a team to get me a great deal on a great car. There were no games that you would expect from a normal dealership.

mary.dooley.908

Dec 19, 2012

Our family has been a customer of Brinson Ford Lincoln for many years. It is always a pleasure to do business with the curteous and caring staff. They treat us like family and care for us calling us by name each time they see us drive up. We would highly recommend Brinson Ford and plan to continue doing business with them for all of our vehicle needs.

robbieleard

Dec 8, 2012

Bill Parrot has been outstanding, extremely professional, courteous and the main reason I countinue to utilize Brinson. He is responsible for me buying the 2010 Lincoln Towncar thatI purchased on 12/7/2012. This is the third Lincoln that I have purchased from Brinson. Bill is the main reason that I drive from Tyler to have my cars serviced. Brinson has been a dealer that I have learned to trust. I could do business in Tyler but because of the way that I have been treated; I have elected to drive from Tyler to Athens to purchase and service my vehicles. I hope our relationship continues as it has and I certainly expect that to be the case.

Wm. D./Nancy Rogers

Dec 8, 2012

I have had my car and Motor Home in for service several times and have been very satisfied every time. The work has been done in a timley manner and quality work. Wm. D. Rogers

mcoxe

Dec 8, 2012

My asociation with the dealer has to do with the service department. A very difficult intermittent fuel system problem persisted with an F 150 pickup. It required tenacity to find the problem with the failure. The service department found the problem and repairs were made.

Lsandhills590

Dec 7, 2012

The wait time while service is being done is quite good. The waiting area has a good TV and the coffee is always available and good and hot. What is most important to me is when I request a certain service not be performed they honor my request without a negative response.There are many area service places available at a lessor price but at Brinson I always know what I am getting. Bottom line! I trust them to do what they say they are going to do with approved FOMOCO products. The car wash is a nice added thankyou for your business. If I need a service or tires, etc they let me know without a lot of pressure to purchase from Brinson. My Ford Ranger and its' predecessor Ranger never had service anywhere but Brinsons. It is to bad I will not be able to purchase a new Ranger in the Future! Over the years we have owned Ford 500 Convertable, Escort and Ranger. Since Ranger will not be available it is imperative that I keep our Ranger in tiptop shape. Message to Brinson for Ford: Bring back the Ranger. The F150 I am sure is great but not for 80 year olds. our Rangers in the past have been to California and back, Pennsylvania and back. Its, reliability has always been without question. Why a Ranger? It is a truck, over the road touring vehichle and dependable. Thank you. Ruth

vnx4179

Dec 5, 2012

They were out of loaner cars when we arrived, but they let us use a demo that one of the service managers was using. Everyone was very pleasant and professional.

harvey.robertson.98

Dec 2, 2012

We went to (3) Ford dealerships and (1) Cadillac dealer looking for a new vehicle. TheLincoln vehicle out performed the Cadillac. We chose Brinson because of the price was very competitive, but the outstanding factors were the location and the salesman was great.. He was very friendly, always helpful in answering any questions we had & made us feel like we had gained a new friend and that he would take care of us with our new car. Thanks Loy....

sariahkat25

Dec 1, 2012

Brinson Ford service department is great to deal with. I have had nothing but super experiences working with them, even when things go wrong on occasion. They make everything work out. It's a very friendly environment. Very upbeat. If you have to have your vehicle serviced this is the place to go. I LOVE my 2013 Ford Fusion!! and they take great care of it for me.

Meme56

Nov 30, 2012

It is always nice to see a familiar face. Reuben was very nice to us and we will be back to Brinson to purchase our vehicle when we are ready. Thank you Reuben for helping us through this process.

rillabowles

Nov 29, 2012

I am currently on my second vehicle purchased from Brinson. Over a period of appx 8 years, I have all of my service performed here. Bill Parrott is always polite & professional. I trust him and depend on him to be honest and advise me on the best courses of action. He has never let me down. Everyone is courteous and sincere in their efforts to provide good service.

Sadie Skaggs

Nov 29, 2012

Everyone at the dealership I have worked with are always informative in answering all my questions. You can tell they really enjoy what they do. They know their jobs better than most and give you a feeling of satisfaction.

The stash

Nov 29, 2012

Everyone at the dealership is very helpful. Every time I Come in for service they get my vehicle fixed fast and correct. I will always keep my business at brinson ford.

Maizy082

Nov 29, 2012

Amanda Weaver was informative, helpful and overall friendly. She took the time to help find what I was looking for I would recommend her to anyone, my experience at Brinson Ford was a success. I will for sure be a returning costumer. Thank you to everyone at Brinson Ford for being helpful.

perkinsl

Nov 28, 2012

Very knowledgeable and courteous staff. Reuben was very knowledgeable about the car and sold me on it. I had already looked at the Edge at another dealership and was debating between the Edge and the Dodge Journey. He sold me on the Edge and when I walked in I was leaning towards the Journey. Trey worked very hard at getting me the most for my trade so that I could afford the Edge. Jeff was great at explaining the Extended Warranty and Gap and made the financing paperwork smooth and easy.

Chief5578

Nov 26, 2012

Mac has always been helpful and goes above and beyond. He did his best to provide me with the best price when I came in to purchase some tires. Although I did not purchase from them it was a good experience.

rat050572

Nov 20, 2012

The sales person Sam was very nice and informative about the truck I selected and asked details about. The knowledge of the vehicle was great and helped with my purchase. Both gentlemen were very straight forward and did what needed to be done to get me into my new truck. I will tell friends and relatives what a great experience I had getting into my new vehicle. Thanks again guys for the New Ride!

scurlock

Nov 20, 2012

I purchased a 2011 Chevy Impala LT in my favorite color, BLACK! Trey Taylor was the one that made me an offer I couldn't refuse and I can't remember the name of the sweet tall guy that handled my financing and paper work. I would DEFINITELY recommend this dealership for those who have had trouble in the past with credit and also for those with A-1 credit. Trey and I did a lot my business over the phone and by fax. So much to my surprise when I got there to sign and bring my "BLACK BEAUTY" home it took less than two hours. VERY IMPRESSIVE! I never would of thought I could drive home the car I actually wanted and I didn't have to jump through hopes to get it. I'm very thankful to GOD and BRINSON FORD LINCOLN OF ATHENS for making my heart's desire a reality. God bless you all.

drreeder

Nov 19, 2012

I brought the vehicle in for a routine 7,500 mile service. I waited on it and it was completed as expected in a reasonable amount of time.

Redag96

Nov 11, 2012

I had an overall good experience at Brinson Ford in Athens. Reuben was knowledgable about the vehicle I drove but wasn't overbearing or high pressure. The visit made me rethink my negative thoughts about Ford products.

jmtmoore

Nov 11, 2012

Thank you Brinson Ford for the chance to have a very successful Fund Raiser for the Athens High School Band while introducing your new vehicles to potetial customers. This was a wonderful experience from day one. All of the employees at Brinson were nothing but exceptional, helpful, fun, and professional. They are the reason the day went so well. The next time I buy a new vehicle, you will definately be first on my list. Thank you!

jerrylay

Nov 11, 2012

I went to Brinson Ford to check out the new vehicles and everyone at Brinson Ford was very helpful! They took the time to get to know me and help me find the best vehicle for me!

mollup

Nov 10, 2012

We are so grateful to Brinson Ford and all the employees for choosing the Athens High School Band to partipate in Drive 4 UR School. From the initial contact, through planning and then test drive day....it was just an all around incredible opportunity and experience. Amanda Weaver and Loy DeMoss were extemely organized in the entire process and really made us feel very "special" throughout today. Today, Brinson Ford brought our community together; from the AHS and AMS Bands performing, to the bake sale items from AHS Culinary Arts and then all those who came out to test drive and to all the Brinson Ford employees and their work throughout the day. Thank you Brinson Ford!

lsiebert

Nov 10, 2012

Very professional business. The employees do not push you in to buying a car. They treat you with respect and help you get in to a car

4JAN

Nov 10, 2012

Came to visit Brinson Ford because it was supporting Athens High School Band. Had a very good experience and got to drive a really nice fully loaded pickup truck. Thank you for supporting the kids and when we need another vehicle I will check you out.

ponyparts

Nov 6, 2012

The Sales department is courteous and helpful. The Service department gets the job done but sometimes takes quite awhile and can be expensive. The Parts department is very helpful.

cmoore112

Nov 5, 2012

Lot did everything he could to get us approved for the car we wanted at the price we wanted. Nothing but honesty and old-fashioned values at Brinson!

RKoziol

Nov 2, 2012

I called ahead of time and Mac said to come on in. I arrived and was taken care of immediately. I did not have to wait a long time and was comfortable in the customer waiting area, great coffee and comfortable quiet area. Everyone going by waved and smiled including the housekeeper. Mac runs a great shop and insures his service techs take care of the customer. Now if only the upper management would furnish donuts with the super coffee. When I drive by on my way to Tyler I often think about stopping by and saying hello and getting a cup of coffee.

hotrodflash

Oct 31, 2012

I had 2 recent service visits, first for the throttle body to be replaced, the second visit was for new tires, brakes and alignment. Both visits were very good, car was ready as promised.

T. Draw

Oct 31, 2012

I was very pleased with the customer service department. They worked fast and finished the job. I was impressed when they called me later at home to see if everything was working corectly.

khopper

Oct 30, 2012

GREAT SERVICE EVERY TIME! Brinson always goes above and beyond to help ont only the customer but is also an active part of the community I live in. They also provide service to all 3 of my Ford family

dcovault1

Oct 28, 2012

We had been looking for a 2013 Ford Escape. I relied on internet information to locate one with options and colors we liked close to home. I inquired about one at this dealership and had a response very soon. I spoke to Loy Demoss regarding the one they had and planned to visit the dealership. He told me that since the weather wasn't great he had parked the vehicle in a small garage they had next to the showroom. After delaying our visit for a day we went to meet with Loy. Sure enough the vehicle was in the garage and out of the weather. (Never had this treatment before, anywhere.) The vehicle was just as he explained. We took a test drive, discussed the purchase, and purchased the vehicle. This was the most painless car buying experience my wife and I had ever had. We had a good visit with Loy and met the owner. All in all we had a great experience at Brinson Ford Lincoln of Athens. We would recommend Loy and this dealership anytime. So far the new vehicle has done very well. Great fuel economy and comfort.

RKoziol

Oct 25, 2012

The service department is one of the best. This is due in no small part because of Mac who I have followed from place to place. He insures his folks are customer oriented. He is knowledgable and imparts that knowledge to his people. He double checks his workers. He is able to anticipate what the problem many times even before being told. Now if only the upper management would give him a pay raise to insure he stays here life would be good. And if they were to furnish donuts to go with the great coffee it would be greater. And if onlyh someone would simplify this site. This is my second try.

csdavis123

Oct 24, 2012

The first dealership I went to was pushy, and when I asked what Escapes they had in stock, he didn't say but asked what I wanted and said he could anything I wanted. We only went to this dealership because were were shopping in Corsicana and had bought a truck there several years ago.After we left there we called Athens. I asked William how many Escapes he had on the lot and he gave me all the info on those. I told him which one I was interested in and said we were on our way to look at it. When we got there, there was no pressure to upgrade to a higher priced car or buy right then. We did purchase the Escape, got a great deal and good financing. This is the second vehicle we purchased at the Athens dealership thru William and when I am ready to upgrade I will definitely call him.

ChrisandHeather

Oct 23, 2012

Loy Demoss was so great in helping us get into a new 2013 Ford Focus. He worked with us until we got the price range we wanted. Even though it seemed we walked all over the car lot, he was very patient and so kind. We were so glad that he was the one who sold us the car. Jeff Manning did a really good job at getting our Focus financed. He explained all of the paperwork very well. This is the third car we have bought from Brinson Ford and we will continue to go back. Thank you Brinson Ford for being so great to us all of these years!

sharon.hanks.750

Oct 22, 2012

THE LADY THAT HELPED ME WAS VERY CONSIDERATE AND KEPT ME INFORMED ABOUT THE WORK BEING DONE ON MY VEHICLE. SHE WAS VERY PLEASANT AND SHE EXPLAINED THE WORK INVOICE BEFORE SHE GAVE IT TO ME AND ASKED IF I HAD ANY QUESTIONS I AM VERY PLEASED WITH THE SERVICE I HAVE RECEIVED SO FAR FROM EVERYONE AT BRINSON FORD.

tiny3380

Oct 22, 2012

mr. fowler was more than friendly with the problem with my car. it was a recall and i took it in to have it taken care of. i expected to get the run-around but mr. fowler took care of it very good. I will take my car back tneedo brinson for any repairs i may need.

Jeff west

Oct 21, 2012

I've bought 6 vehicles from Brinson and every time I've been treated great I could not ask for better people, I would and will go back for all my car and truck needs.

MelStovall

Oct 17, 2012

Looked me up in the service waiting center..ask about me & my Dad ask if I was having any more problems with my car...washed & vacuumed car.

vhall918

Oct 14, 2012

Visited this dealership to check prices on the new Explorer. I have dealt with this dealership service department in the past when I did have an Explorer and was very pleased with their service. The service after sale is very important to me and I was very pleased with this dealership thus my visit to get back into a Ford product and out of my Chevy Tahoe gas guzzler!

skayars

Oct 13, 2012

Kristy make sure everything is perfect before the vehicle leave the place. Which is good because if I had gotten home and notice it was missing, the cap on the wheel, I may be upset because I live west side of the town close CR 753. That would be long ways to go back just for the cap. Brinson is good.

ebdlsd

Oct 13, 2012

Visiting Brinson Ford, I purchased my used vehicle from them. Since then I have had it serviced regularly and new tires have been purchased through them. They have always provided friendly and courteous service. Service is done quickly and efficiently each time I visit.

Dbush38

Oct 11, 2012

Loy was a pleasure to work with. He seemed very honest and was not a high pressure salesman. We do not like high pressure sales people. Thank you Loy.

Lisa Haufler

Sep 25, 2012

I went to Brinson Ford for service on my Ford Focus. My ac had stopped working and the two previous places I'd taken it to were unable to diagnose or repair the problem. The problem ended up being something pretty extensive and the tech guy had to literally tear out my whole dash to fix the problem. Kristy was amazing! She was friendly and helpful. She took care of everything necessary to make sure my warranty took care of the cost. She called me several times to let me know how the repair job was progressing and to apologize that the repairs were taking so long. I really appreciated her care and concern! It was something I had not received at the last two places I had taken my car and it is something that is rare in many businesses today.I loved the service I received and will gladly take my car to Brinson Ford again.

stephensp5

Sep 14, 2012

My husband and I had a wonderful purchasing experience at Brinson. William Mondono was an excellent salesman. He was friendly, courteous, and helpful to us. William worked to find the right car with the suitable options for us.

Steve Kimball

Sep 6, 2012

I had the best buying experience I have ever had at this dealership. I was in and out of there in less than an hour the first day to negotiate the price of the car and back the next day to sign the papers that took about ten minutes. To me that is unheard of with all the dealership games that dealers usually play with you keeping you at the dealership for hours. For this reason alone I will always buy my cars from these people.Rodney and Bryan were the most friendly people and felt like family when kidding around with them.The only drawback I feel was make ready. Or who ever cleans the car. Ashes were found around the dash area and trash still under the front seat also letting me know that this car was from Michigan (not a good thing to do in selling a used car). Also we never received the original key fob which on this car cost quite a bit and makes me feel a little uncomfortable knowing that someone has a key to our car. We did get the second fob that works but the original fob has a hidden key inside the original. The make ready guy also should have notified us also of the toll tag that was left in our trade in instead of just throwing it away. I now have to drive to Dallas to get another oneOther than that, again this was the best dealership experience I have had in forty years of buying cars and to me that says a volumes! kudos to Bryan and Rodney a couple of great guys!!!!

Jacqueline Scott

Sep 5, 2012

Loy bent over backwards to locate the car I wanted. The only problem I had was that the car did not get to the dealership as scheduled.

kmcgee61

Aug 24, 2012

I carried my car and trk in service and I always use Bill Parrot. He makes sure the work is done right. He goes out of his way to make sure I am happy.I would not use any other Dealer.

1wendyg

Aug 16, 2012

I was travelling home through Athens and starting having trouble with my tires on my 2010 Ford Taurus SHO vehicle. I still had 200 miles until I would be home, so I found the closest Ford dealership, and pulled in. IMMEDIATELY, Scott greeted me and started to assist me with my problem. He did not have my exact tires in stock, but he searched around town to see about getting me tires, even if not from his dealership. No one else had them either. He then started exploring any alternatives with other tires that would suit my car. While trying to make a decision, I contacted my husband and Scott offered to discuss my options with him. He was very personable and extremely concerned about my safety and managed to keep me calm just by being concerning. Before I left the dealership, Scott asked me to be sure to call him once I arrived safely at home, even though he knew it would be around 10:00 at night. I cannot tell you how comforting it was to have such an awesome person to have helped me with a potentially scarey situation. Being a female travelling so far from home, I couldn't have asked for a better situation in such a time of need.I plan to also write a separate letter to the GM of the dealership to let him know about my experience, in case he/she does not see this review. I work in a service oriented business as well and totally understand the importance of GOOD CUSTOMER SERVICE - in my opinion, Scott should teach that class. Thank you! Wendy Broussard Foster

emtff

Aug 10, 2012

Everyone was quick to serve and the service advisor actually called me to tell me the job was finished. The other dealer down the road has never done that is the 8 years i've had to use them.

sdbotschon

Aug 8, 2012

Everyone was professional and friendly. Have done business there before and will again. Was in and out in good time. Price for changing pollen filter was a bit high. Able to do it myself. Might look at changing prices on quick item fixes. Took me five minutes to do.

coolariz

Aug 7, 2012

I am returning customer for scheduled maintenence service on my Ford truck. Service is excellent as usual. I will continue to bring my truck in for service.Susan Elmblad

jthayes

Aug 7, 2012

came in for waranty work. The third brake light was leaking water in the truck. They ordered it then installed it, but, the water that had leaked it had put water lines on my headliner, they said they don't clean that. So I have to pay for Ford's bad light damage. That is not right. Then I came in to have the light replaced, had a light come for low air pressure in one tire, I ask them to check it and fix it. They called said it was in the sidewall and 400 dollars would fix it. I said hold off for now. The thing is the alarm was in they did not even air it up the turn the alarm off I told them I would pay for the air, that is customer service.

aggiesnyder

Aug 2, 2012

The Explore set for a month. Repaired everything needed but it still wouldn't start.Decided to have it towed to Brinson to be checked out, were very surprised when theycalled back and asked for the other key. I only had the one key. They then told me it was the key. They were very curtious and helpful. They did not treat me as awoman that didn't know about cars, my husband is a retired mechanic, so I do know a little about vehicles. The price was a lot less than anticipated. They did a greatjob.

John F. Colman

Aug 1, 2012

Vehicle had problems within 3 days of purchase. Engine light kept coming on. Service dept. checked vehicle and said it was probable caused by servicing diesel fuel they reset the light. I made a trip to San Antonio, TX. "300 miles down - almost 300 miles back before truck over heated." Had the truck towed to Brinson, Athens Texas. Where it was checked. I was told the blower system for the EGR had gone out. I had just bought the vehicle with full coverage for maintenance of same. I was informed that this problem was not covered in the maintenance agreement. $2,000 plus later I received my truck back. Since then I have had Antifreeze blow out all over the top of the engine. Now $32,000 Truck and Maintenance for a 2006 6.0 Ltr. Diesel Seems to me a very good reason as to why I have given this rating. My question would be I bought insurance just to find out later it was useless. Highly reccomended by the Dealership. Is that not deceptive?Thank You.John F. Colman

mistercap

Jul 26, 2012

I would like to share the very pleasant experience I had when I bought a pre-owned vehicle on 7/16/12. My sales consulatant was Rodney Blanton, who is awesome!!!!Rodney made my buying experience like none other that I have ever experienced. First of all, his attitude is that of a winner. By that I mean he truly understands that if you give great service, the money will ALWAYS come.He truly went above and beyond the call of duty. When I told Rodney that I liked the vehicle, and was willing to make an offer, but I needed an independent assessment of the condition of the vehicle, his comment was "no problem." I live in Dallas, so I did not know a certified mechanic in Athens, but Rodney made some phone calls for me, and went with me to get an independent assessment of the vehicle.After we closed the deal that day, I picked the vehicle up a couple of days later. The left front tire was wearing, and I told Rodney that I was not feeling good about driving the vehicle back to Dallas. Again, he said "no problem", and made some phone calls for me, and found me a used tire, which ironically matched the other 3 tires.Rodney is a true professional, and is very good at his craft. The vehicle that I purchased is fantastic, and I am very pleased. I am recommending Rodney to all of my family and friends who will be purchasing a vehicle in the future.In closing, I want to share the great experience I had with Bryan Carter, finance manager.He made me feel so comfortable. Thanks Rodney and Bryan. You guys are the best!!!Peace and blessings,Charlie Peal

texspan

Jul 23, 2012

It was great to know Bill was working Sat. 7/21 when I had battery problems. He jumped on it right away. Great Job! Thanks

buddy41

Jul 21, 2012

I bought a new F-150 supercrew at the dealership in 2004. It has not been serviced anywhere else. I have had wonderful service with this dealership and the people are great. I had a little incident on my last service visit, I had called to order shocks for the rear of my vehicle, because when I had the last regular service done they found one shock leaking. Iwas called a couple of days later saying my shocks were in. I came up the next day to get the work done. The service dept. removed the old shocks and found the they had received the wrong replacement shocks. The service rep. came and told me the situation and that he was trying to find the correct parts, whicch he did and they were installed within a reasonable time,saving me another trip as I live on Lake Palestine south of Chandler,which is about 30 miles oneway. I appreciate the effort made to get my vehicle fixed without more inconvience. Your people have always been friendly and professional. I wish all businesses I deal with were like yours. Respectively Yours Herbert W. Botts

BarbaraLowe

Jul 19, 2012

I felt the quick service to my son's vehicle issues were outstanding and I will recommend this dealership to my friends and family in the future.Scott took care of us in an extremely professional manner.

donrbentley

Jul 17, 2012

Great service and very knowledgeable salesman. Rodney was very helpful in explaining and demonstrating the features on the car. Everyone was very friendly and helpful in the entire buying process.

Lee Bush

Jul 16, 2012

Over the years, I have bought several vehicles from Brinson Ford Lincoln of Athens.The employees I have worked with have always been customer minded, going out of their way to assure that the buying experience met my needs in vehicle selection and value.I often recommend Brinson Ford Lincoln of Athens to my employees, friends, and family.Lee BushRed Dot Buildings

Kathy Fairbanks

Jul 13, 2012

After receiving several notices to bring my 2008 Ford Focus in for a 30,000 mile check, even though it had not yet reached that mileage, I took it in for that reason and an oil change. I had also received a letter which stated that my year and model of car was in demand and there was fair incentive, enough for me to look around while I waited for my car. Rodney Blanton was very helpful with taking me on test drives with the 2012 Focus and Fiesta. So now I am a proud owner of a Fiesta!

Cheryl Morin

Jul 8, 2012

Nic is very personable and very knowledgeable of any vehichle we spoke with him about. He did not waste our time with the dollar figure or the 'deal' made on the F350 we purchased. He gave us a tour of Brinson Ford to let us know where we go for our maintaince and introduced us to the folks in the service department. Nic also called to make sure all was well and if we had any questions a few days later. Bryan was very helpful in explaining the warranty, and the contract. He is very persoanable too. IF we wear out "Rollin' Thunder" I do believe we will be back! Joe and Cheryl Morin Gun Barrel City, TX.

rmferrell

Jun 15, 2012

Was greeted with a handshake and friendly atmosphere. No long drawn out negotiating, to the point and deal was handled professionally as well as promptly; time is $$ to me and I appreciated the no nonsense handling of my transaction. Everything went along as indicated by Kevin.

Gloria Hunter

Jun 10, 2012

I contacted this dealership after receiving a recall notice.They took care of the issue for me. Bill Parrott provided very courteous and efficient service.

MJBabler

Jun 2, 2012

Everyone works very hard to get what you ask for.The service charges figured using the book pricing does not reflect actual hours spent on the car.The trade in pricing seems a little low and the ford trade stimulus $1000 was not applied to the customer benefit side if the price. it was included as part of the trade in allowance, not in addition to the trade in price.

Richard Graf

Jun 1, 2012

Each time my wife brings her Lincoln TownCar in for service, the staff is very friendly, work done correctly first time. Same with my truck. Although this last time the sales department didn't seem to want to work with me on purchasing a Ford F150 crewcab - we ending up bying a 2011 - new -- from a Ford dealership in another town. We will continue to use Brinson for all service done on the vehicles.

sdrewel

May 26, 2012

I got the vehicle I wanted for the price that was good. Would have like to have a better rate, but it's acceptable. Also, the mothly payment was a little higher than I wanted, but also acceptable.

winter76109

May 22, 2012

Great friendly experience, a good deal on the new vehicle along with a good trade price. Easy laid back environment, found the exact truck I wanted in arkansas and sent a drver to pick it up!

Wendel Jones

May 15, 2012

Great dealership, have used them with three other purches. Very friendly and helpful with car sates and service. Easy transition with sales , service and parts dept.

Firefighterman11

May 15, 2012

The reason I would recommend Brenson Ford is simple they actually care! I've experinced the ol run around of buying a car with other dealerships but with Brenson it was a whole new experience! I walked away with a smile and am still extremely happy with the customer service I got. I would not hesitate for a second to recommend Brenson to family and anyone else looking for a Ford of their own!

Prunning

May 15, 2012

The entire experience was the best one I have ever had buying a new car. Garrett was friendly, professional and knowledgable. It just felt good walking into the dealership. It was clean and tidy. We were greeted immediately and there was not a high pressure sales approach, I'll be back in several months to buy a new truck for myself knowing I will get the same treatment.

Ricochet1004

May 15, 2012

I did not purchase a vehicle from Brinson however, I did inquire about several of their used trucks which unfortunately did not match what I was looking for. I ended up buying a truck in Texarkana, TX simply because the price was right and the options were right. All of this happened fairly quickly therefore, Brinson didn't even really get the opportunity to search out a vehicle for me. I will however, in the future definitely keep Brinson in mind due to the way that Amanda Weaver continued to contact me asking if I had made a decision. She even continued to email even after I advised her I had already purchased a truck elsewhere. I have no doubt that I will contact Brinson the next time I am in the market which, based on my history could be within the next year. I have traded for 4 vehicles in the past 4 years. Obviously, I am impressed with Brinson or I wouldn't be taking the time to complete this survey.Thanks again for keeping in touch and I hope we can get together on my next vehicle purchase.

lgmc81160

May 13, 2012

My husband and I were just riding by on our way home to North Carolina and happened to see this 2009 F350 on the lot.We were just going to see how much it was.Garrett was nice enough to ask us if we needed help and ended up selling the truck to us.All of the people at Brinson Ford were very nice and treated us like we were family.The best part was that no one was pushy at trying to sell us this truck.I would definitely tell others to buy from this dealership for all of these reasons. Thanks to everyone at Brinson ford. William and Lisa Causey

aaftabj

May 11, 2012

I strongly advise against using this dealer for any manner of out of state sale. Even though I was extremely prompt with scheduling a 3rd party mechanic check and expediting money to them, once they have your money you are an extremely low priority.Their sales staff seem competent enough, but their finance division delayed week after week, sent paper work to the wrong address, sent the wrong and inadequate paperwork and repeatedly lied to me about when they were sending overnighting stuff This resulted in several days of extreme stress for myself and my wife as we needed the car for a new job. They took more than 20 days and at the end of it they still didn't send me all the paperwork I needed. The NM Dept. of Motor Vehicles supervisor actually took pity on me and issued me a NM title though she said my paperwork was inadequate.If you think I am exagerrating, consider this: At the end of the entire deal, they sent me a title that was *NOT* signed and NO bill of sale from them!There was a power of attorney on the back of the TX title that they didn't initially address, and I had to call them on the last possible day before I left for my job, for an emergency fax.There is much more, but I don't want to bore you. If not for the NM MVD, I would have had to miss the first day of a new job. NOT RELIABLE people.And at the end of it all, they had nothing but unsincere apologies and I had to ask after them, they rarely returned calls though they said they would. I asked for a tken of compensation and the manager, Brad Norell, had the nerve to say that I "wanted to be bought off."The bottom line... you better get everything organized (paperwork, delivery of car, etc) at the same time as you hand over your money. I am strongly considering filing a BBB case against this place. I gave them every chance to fix this mess.

larrynjc

May 10, 2012

I was very pleased with their excellent service. They kind and listed carefully to my car concerns. The paperwork was clearly explained to me and the length of time that I had to wait was very reasonable.

Flo Eckeberger

May 9, 2012

Can't remember the warranty repair part, but was told it would be from Monday until Friday to receive the part. I explained about a hospital procedure the next day in Tyler and my car was ready for me Monday night. I was extremely pleased.

drreeder

May 8, 2012

Rodney was great to work with in evaluating my trade ins. Unfortunately, we couldn't come to terms on the price for a new vehicle. But, there was no undue pressure and we shook hands and parted in a friendly manner.

kmcgee61

Apr 28, 2012

Bill always does a good job for me. He will make sure you are happy with your service. I have always been happy with Brinson Ford when I go in to see Bill.Keith

terrywindham

Apr 24, 2012

I paid sticker price.overall they worked hard to get me a decent price for my trade in and a good interstate rate on my loan

BobBooth05

Apr 20, 2012

Brad and Lennie helped me getting 2 vehicles A car for my wife and a truck for me. Brad helped me with my trade in to make all this happen, Thank you Brad.We are very happy with the vehicles we purchased. Great job Brinson Ford.

leeannb

Apr 19, 2012

I am recently widowed and needed a fairly new car to drive for safety and reliability reasons. I feel very fortunate to have found the "perfect" new to me car at Brinson Ford. Me and my husband had dealt with their service department many times for oil changes, new tires, etc. and so I already know them to be very good at their work.

Jim Bray

Apr 19, 2012

Nick took care of us. He was professional in his dealings with us.The man who handled the title work was also friendly and both were very non-pressure in their approach.

davedarden

Apr 18, 2012

One of the best attributes of this dealership to me, was there was no pressure to make a decision or purchase on first consultation. I was given plenty of information, comparisons etc. and then plenty of time to shop around other dealers. Most of the other dealers I visited wanted you to sign papers on the spot without giving me the opportunity to make a big decision that will affect me for many years to come.Also the knowledge appearance (dressed properly)of the salesman and the appearance of the dealership.Also the service department has always made special effort to earn my business.

oldman43

Apr 10, 2012

we have bought all our vehicles from this dealership because we get excellent the greatest salemen and we like brad. we also get great service on oil changes and etc.

NLong

Apr 8, 2012

I bought new tires for my 2010 Mountaineer. The staff were helpful and accommodating. They did a great job and even washed my SUV free of a lot of bug residue that I had accumulated on a long road trip. Thanks.

williamowens

Apr 6, 2012

I mhave worked with Brinson Ford in Athens for about four years. I have a 1997 Lincoln Town Car that they have been so very good at keeping it running and in good shape. BillParott in Service is very knowledgable about Ford vehicles and what needed to antains them in good operating condition. I depend on him and feel that I can trust him to do what is wright.I also purchased a 2009 Ford Escape and enjoyed driving it so very much that I purchased a 2012 Ford escape. I delt with Harold Rush and Rodney----(Have forgoten his last name) in this transaction. I was very pleased with the tranaction. They were ver professional and considered my desires and I was pleased at the price for which I paid for the Escape. I have not had the Escape in for service but have ask Bill Poroot several questionabout the operation of ie which he has answered in a professional and pleasant matter.

Hulon Knight

Apr 4, 2012

I have used this dealership since moving from Arlington 4 years ago. The service has been good and it is easy in and out. Usually no long waits for service. My wife also has her Kia serviced here (oil changes) and has been pleased with the workmanship. It is nice not to have to drive 100 miles to have this done. Also, the dealership is very clean.

dnsprock

Mar 30, 2012

My truck had been running poorly for some time. We took it to a different Ford dealership. It seem to run a lttle better but that didn't last. We took it to Brinson because it was convent. When they checked it out they told us it had three bad injectors. We wonder now why the other place didn't spot that. Brinson called and gave us the option as what we wanted to do. We weren't excepting to pay what we did, but I'm sure glad we did. It runs great. Thanks Brinson

ajcrance

Mar 26, 2012

My son had been looking for a used truck to buy as a first time buyer and when we saw the truck on your lot your salesman treated my son like a special person really wanting to help and showed that Brinson really cares about their customers. I will recommend Brinson to all my family and friends. Thanks for all their help. In our family their are a class act.

tron8472

Mar 23, 2012

We came in for 'the works' and to get the second key and remote that was not available when we bought the car. Brad arranged for us to use a vehicle while ours was being serviced, so that we could go to town and have lunch. Everyone was friendly and helpful.

mlogan

Mar 23, 2012

I have never been treated by a dealership the way I was treated at Brinson Ford. It was the most rewarding experience in buying a new truck that I hav ever known. I am highly satisfied with the dealership and everyone associated with it and having to have meet Mr. David Brinson, himself.

vmessenger

Mar 17, 2012

They was real friendly, great atmosphere, ans worked hard to make the sale of 2 cars.Nick the salesman did a great job on getting me into the cars I needed to get.

bobbydansmith

Mar 17, 2012

I have purchased one car from Brinson and they have performed maintenance on a total of six cars to my complete satisfaction. For the past years I have dealt with customerservice rep. Bill Parrot who has always been helpful and courteous.

ciji1986

Mar 17, 2012

My husband brought his truck up to Brinson Ford in Athens. He was very impressed with how quick they did his oil change and rotating his tires. The employees there were very friendly and they even washed his truck. They also have a play area for children which makes it easier for our family, instead of sitting there having to wait they can have fun. We will continue using our local ford dealer Brinson Ford!!!

nbrundidge

Mar 16, 2012

Ken did a great job from beginning to end. He listened to what we wanted and needed for a vehicle and gave us exactly that. He wasn't pushy and did not come across as a "sales person" in any way. He explained the process to us and let us make our own decisions. We couldnt have been happier with our experience.

srsnrk

Mar 14, 2012

WENT IN FOR AN OIL CHANGE,GOT FAST EFFECIENT WORK .THEY TOLD ME I NEEDED AN BOTTOM OIL GASKETCHANGE,AN HAD A TIRE THAT IS WORE ON THE FRONT.

Ernie Sartor

Mar 9, 2012

We have had experience with Brinson's service Dep't on several occasions. We have always been pleased and satisfied with the results Most of our contact time has been with Bill Parrett who we found to be courteous, knowledgeable and most important, honest. his and his boss, Mac Fowler, have pretty much on the money with cost estimates, and upon occasion did not do unneccessary work.The reason we did not give 5's is that we don't believe anyone is perfect.....ut they came darn close.Pat & Ernie Sartor

nicky morgan

Mar 9, 2012

I was very pleased with my salesman AK and the support team. I am happy with the way they worked with me to get the price and financing i needed. I love my new mustang and look forward to purchasing another car from Brinson Ford. than you Nicky Morgan

cdmm151

Mar 8, 2012

Mac and his service team were very helpful, prompt and courteous. I will definitely return to have have trucks serviced. I would also recommend the service team to other customers as well.

stevenscarolineh

Feb 29, 2012

Great, painless experience! Salesman, Rodney Blanton knew what we were looking for and had vehicles ready for us to look at when we arrived. Buying experience was quick, and Rodney was great! Second car I have bought there in less than 6 months, will be back!

tomlincotten

Feb 29, 2012

Brinson Ford and A.K. provided a no hassell sales experience. The entire dealership was very friendly and helpful. We love our new Ford Edge, too.

jbmjsimpson

Feb 25, 2012

The service I received was great. Full inspection to make sure my new vehicle was still performing the way it was supposed to, oil change, & car wash for a very reasonable price. The waiting area was clean, comfortable, and had a tv and a good selection of channels. I would definitely recommend this to others. The only small issue was that it took a little longer than I expected it to, but overall awesome experience.

cdh10600

Feb 25, 2012

Service was my reason for going. Service and price and customer relations is the reason I'll go back. The waiting area was modern and clean and comfortable with T.V and hot coffee. The magazines were of current dates/events.

natureslegacy

Feb 23, 2012

I went in to purchase new Tires for my Lincoln LT Truck. Installation took longer than I had hoped but overall a good experience. Price on the tires was competitive and the Service Manager and staff were courteous and helpful.

tc4Campbell

Feb 22, 2012

i am 47 years old and this is one of the best buying experience with cars I have ever had, and I have bought a few in my time. A.K. was great as well as the other team members that helped in the process. I will shop hear again when I am ready for another vehicle.Thanks to the Brinson Ford Team!Sincerely,John Campbell

ritagragson

Feb 22, 2012

Got very good service. When I came in they said there would be about a 1 hr wait, but they got to me quicker than that. Explained to me what my vehicle needed. I came in for an oil change. They always wash my vehicle, which is a good seller for me. I always get my car maintenanced there Very pleased with service and friendliness.

Denesa Reece

Feb 17, 2012

I had a great experience, bought my first new car, they were very courteous, and hospitable and understanding. Had a bad experience at a previous dealership, they seemed to understand and helped me throughout the whole process. Would definitely recommend this dealership. Thank You Brinson! I love my car!!!

dkhasting

Feb 16, 2012

Ken was easy to talk to and did not give me the run-around or try to play games. I told him what our options were and he was honest and helpful about the car buying process. He made it an easy and relaxing experience and I would highly recommend him and Brinson Ford to anyone needing a new or used car. He was able to get the car I wanted for even lower than I was able to afford, which shows he was looking out for me as a person and not just looking for the sale. I was thoroughly impressed and will be making the 2 hour drive again the next time we need another vehicle. Knowing you have someone on your side makes the drive worth every minute. Since I purchased the car after work on a Thursday he wasn't able to get it detailed for me, so he set up a time for us to come in while we are down in March for Spring Break visiting family to have it done. That kind of quality care goes above and beyond your typical car buying experience.

bva_63

Feb 16, 2012

Great folks to do business with. . This is my third purchase and the service keeps me comming back. Nice to do business with a real no hassle dealer.

Mattinglya

Feb 16, 2012

My husband and I own a F-150 and needed to get the oil changed and I called around to get prices and to see if they used Motercraft oil and filter and Brinson beat everyone else price plus they use Motercraft (since it is the ford house) and they even rotated the tires which we needed bad. They are a wounderful company and we really enjoy doing buisness with them and look forward to doing more buisness with them.

dabonno

Feb 16, 2012

im very satisfied with my visit at Brinson Ford in Athens Tx,always greeted with friendly employees,just a great environment.i will continue to use them for my sevice needs.

silkyt

Feb 14, 2012

It was a well organized and friendly people to have work with. The opportunity of being in a friendly environment. I felt welcome from the time I walk in the door. Was greeted by everyone and they all had a smile. They made me feel welcome and honor in their presence.I would like to thanks Brinson Ford Lincoln for giving me the opportuniy to have brought my car from them. Did I ADMIT I AM FROM TYLER, TX. AND WOULD RECOMMEND BRINSON TO ANYONE AND MY FAMILY.. :-)Sincerly, Tina Pettigrew

Sustim1219

Feb 13, 2012

Had an amazing experience at Brinson. The sales team was matter-of-fact and to the point. I liked that what I saw was what I got and there weren't any games being played. We needed to get to a certain payment and they worked to make that happen. It was a comfortable experience and I would definitely go back in the future.

dfg5409

Feb 13, 2012

This was by FAR the BEST experience I have every had purchasing a new truck! Rodney was extremely friendly. The Process was much FASTER than I had everexperienced at a Ford dealership. I am 56 years old and have been driving Fords most all of those years. My Dad had Ford cars and pickups and vans. The last time we purchased we were in Dallas area and it was a painfull experience. We were treated poorly, and the process took hours to complete. My wife and I will continue to Dealwith Brinson as long as we are needing a vehicle. Thanks again to Rodney!!! David & Donna Gutowski

BC7956

Feb 9, 2012

Our experience with Brinson Ford Athens has been professional and friendly and they make every effort to see our needs are met in a timely manner.

tmiller1981

Feb 9, 2012

I was purchasing a new truck for my boss and had a strict criteria that had to be met. Time is very valuable and hard to come by and they were able to understand what I was looking for and had to spend. There was no trying to show me something that would not work. THey should me the exact truck I asked for and I was able to get it all done an under hour and for a great price.

jwilli8

Feb 6, 2012

I'm giving Amanda Weaver these ratings because she was friendly, and she worked hard trying to locate me a vehicle. She was always very informative either on the phone or through emails. I would highly recommend her. Thank you Jeff Williams

ltmdb

Feb 4, 2012

Mac Fowler and his Staff always take care of my vehicle service needs. They are alway friendly and professional. I always recommend Brinson Ford to my friends and family.

lslsteven

Feb 4, 2012

I think they are very friendly, they helped us out, when my mother needed a preowned vehicle, due to hers being totalled out by someone running a red light, they were so helpful,and kind, and even called to make sure we were happy with our purchase, they even delivered the car to my moms house , which was 30 miles away.

tclayestes

Feb 4, 2012

PERFORMED WORK AS SCHEDULED AND ON TIME, ALSO LIKE FREE CAR WASH AFTER SERVICE. I HAVE PURCHASED TWO AUTOS AT THIS DEALERSHIP, SO I MUST BE SATISFIED WITH WHAT THEY DO.

Monroe McCaslin

Feb 4, 2012

The friendliness was great and the quality of work that that can be seen was great. I was also able to take advantage of some special pricing that was to my liking.

cew55

Feb 4, 2012

Brinson always diagnoses problem then calls me with there recomindation. They always give me a cost estimate (give me a chance to say yes or no before work begins) and follow up to make sure everything is ok. Billy is the only one I want to work my diesel equipment because he has always fixed it right, and answers my questions about problems and preventative courses of action. I own and have owned several fords, we work them hard and when they need something, the folks at Brinson get the first call every time. Normaly that is as far as it goes, if I can't fix it they get it.

lsdrewel

Feb 3, 2012

The dealership is great, but the issues with Ford not having updates for my car stink. You would think a big company would have the necessary updates available for their dealerships before problems come about.

Barbarabfsk67

Feb 3, 2012

I always am greeted with friendliness and attended to in a timely manner.I even received a coupon from an event in Athens for my next oil changewhich was a blessing for us. Weather I go in the front or in the servicesection, employees are always helpful and considerate. Thank you Mr. Carterfor helping me with the gap ins. rebate. Thank you Bill for always being sogracious.

Bbramb51

Feb 1, 2012

I called and told them I only had two hours the afternoon I went to shop for a car. I bought the Ford Focus . Love the car and the service was great and they got me back on the road in my new car in time to get to work so I can pay for it.

hudtain

Feb 1, 2012

After an email inquiring about a used Jeep, Amanda responded before she was at work with a phone call. After being insured that they would hold the Jeep, I drove one hour and 45 minutes to the dealership. I found the Jeep waiting outside, ready for the test drive. I had been searching for certain options and they just happened to have a Jeep with these options. Amanda set me up with Rodney and we test drove the Jeep. It was just as advertised and had the options that I wanted. After driving the Jeep, the sale side of it went flawlessly. In dealing with Rodney, the sales manager, Charlie came and introduced himself and was not the "typical" sales manager. They all treated me like we were old friends. I drove from a big city to buy this Jeep and would do it all again. I will see if they have the car I am looking for the next time I decide to buy one and drive the 2 hours, passing numerous dealerships, just to have the great experience in dealing with a dealership that treats you like you should be treated.

dsteward3

Jan 26, 2012

I had been shopping for few months for new vehicle and after talking to salesman at dealership I made trip to athens where I made a trade and purchase while there.

Cherish Guo

Jan 26, 2012

I like the car that I bought, and I like the way how the dealership works. The dealer is not pushy and very patient. I had a good time there, and it was a nice experience.:)

Justwingem

Jan 25, 2012

Purchased a new 2010 Polaris Crew. Smooth transaction. Even referred a neighbor that purchased a new Lincoln MKS. Overall great customer service. I would recommend to all my family and friends.

Jrpatty

Jan 25, 2012

Solid experience overall. I was able to work 90% of the deal over the phone and Internet, with no surprises. Will do business again and refer friends and family.

98cobra

Jan 24, 2012

I came in for service on my 2001 Crown Vic and was treated so well by the entire service department that I left with a 2008 Ford Expedition! John & Cathy WilliamsColonial Heights, VA

onlymyfordescape

Jan 24, 2012

I was in need of a good car that would give great mileage. The staff treated me with respect and courtesy. I had some unfortunite experience, as a female, trying to purchase a car in the past but this experience made me feel very grateful for the way everybody at Brinson Ford treated me, gave me peace of mind. All my questions were answered and even the questions I could not think of at the time. I felt that I was the most important person who walked into the dealership that day. As I said before, I came in as a stranger and left as a friend. I would highly recommend Brinson Ford to my friends and family.

mymustang

Jan 24, 2012

Very good service and great price for the works. We have three fords and try to bring all 3 in to have the service done. Thanks a lot.

Jmack302

Jan 24, 2012

Not very willing to hagle prices so I did bot purchase a vehicle. I sent a offer on a truck online and received an email back saying that they have no haggle prices and that was it.

ann

Jan 24, 2012

I loved the lady salesperson that I worked with because she was very straightforth and not pushy. She was there to help and answer our questions but didn't pressure us.

joeborden2001

Jan 24, 2012

The experience I had at Brinson Ford is by far the best experience I,ve ever had at at dealership. The staff at Brinson provide top notch treatment to thier customers. They went out of thier way to get us exactly what we were looking for. If anyone needs a vehichle, new or pre owned, Brinson Ford is the place to go. Its a mix of west Texas meets east Texas type of atmosphere. Great job Guys Keep up the good work.Ask for Jeff Short and Bryan Carter if you ever find yourself in Athens at Brinson Ford. They will take care of you.Best regards,Joe Borden

knebranf

Jan 24, 2012

Sales Reps. kept in touch with me while I was searching for a used vehicle. I placed calls to Jason and he returned my calls.

smsanders

Jan 24, 2012

I purchased a polaris ranger from Brinson in athens. Had a great experience. I would definitely consider purchasing from them in the future and would also recommend them to a friend.

bbee

Jan 24, 2012

I bought my last car at Brinson and again this one. I really enjoyed Andy as my salesman. I haven't had any problems ever.

pcupit

Jan 24, 2012

Brad and Gordon went above and beyound to accomodate us. They found just what we were looking for and made a great deal. We were very pleased with the entire process as well as the product. It is very refreshing to get such top rate service in todays world.

crbuford1964

Jan 24, 2012

We've had nothing but excellent service from buying to servicing. Everyone is extremely helpful and friendly. Great deal on purchase & trade in of our old vehicle.

jltgolfer

Jan 24, 2012

Ken was really good to work with. We looked at several models and he kept going back to get keys for us. We finally decided on what to buy and left with a new F250 and Explorer..which I might say is sweet! Check these folks out. They are by far the nicest dealership I have been in.

Baddnes

Jan 20, 2012

We had service work on several of our Ford vehicles at Brinson. They are always friendly and can find the problem. I would definitely recommend them for sales and service.

kennysue

Jan 17, 2012

I took my truck in for a recall. The work was done very quickly. The employees were very nice. The service was excellent. I would recommend this dealership to anyone.

kdbm

Jan 13, 2012

Very considerate, friendly personnel. Showed all the available onsite choices and offered to search further. Considered upgrading to newer diesel engine but needs vs. price couldn't justify.

tlb4531

Jan 12, 2012

it was great fast and easy the staff was on top of it very quick and did a great job.i will go back to them

Skgk01

Jan 11, 2012

We had to take our Lincoln Navigator in three different times for repairs. The staff was very friendly and helpful. They provided a loaner car and always went out of their way to assist us. They were very professional & the charges were very fair. I would definitely recommend their service department to anyone needing service for their vehicle.

Mikebird

Jan 10, 2012

I had service done on my F-150. They were very friendly and answered any questions. They checked every thing thouroughly and got it finished when they said they would.

Towing1991

Jan 10, 2012

I will recommended your dealership to everyone..you took care of what was wrong with my explorer the air wasnt working right now its great..thanks so much for keeping me informed on it too..

lisahill04

Jan 5, 2012

We bought 2 vehicles from Brinson Ford in Athens in just a matter of 2 days. I am very happy with my SXL pickup truck. The price was great, it is comfortable, and it has many convenient luxuries. I have sent several friends to the dealer also because they admired my truck. Two of them have purchased similar vehicles. My wife loves her Mustang and wouldn't trade it for anything. Shortly after purchasing the Mustang their was a problem with it and the dealer sent a wrecker to pick it up. A car was loaned to her and her Mustang was ready in just 2 days. Service was great.

dkcowley

Jan 3, 2012

Mack and Bill are two of the most friendly people you will ever meet. They are both very professional and do what ever it takes to satisfy the customer. They will provide transportation when necessary or take you home if not available. Fresh coffee is always available as well as a nice sitting area with plenty to read. A television is on for those who choose to watch rather than read. A vending machine with drinks as well as snacks is available for those who need a little something while they wait. I really appreciate everyone at Brinson Ford but especially these two guys who really are a step above the rest. Great job guys!!! Keep up the Great Work. Dianna Cowley

aliciabaugh

Dec 21, 2011

My husband and I have visited many dealerships in the past and have never felt as secure in our purchases as when we purchased our 2007 Ford F-150 and 2010 Chevy Camaro from Brinson. Our parents have both purchased vehicles at Brinson and we feel confident that their deals were also handled in a professional manner.

junem1983

Dec 21, 2011

We were greeted by Rodney Blanton and we told him what we where looking for. He worked to get the best deal.We would recommend Rodney to any one.

pjanders1

Dec 20, 2011

Engine check light was on and for $95.00 they told me I need about $400.00 worth of service. I told them I would be back after the first of the year.

sirkh

Dec 19, 2011

They did not pressure me to buy a car. I went in numerous times to look and test drive the cars I was interested in. They did not have the car that I wanted in stock, but found one and had it ready for pick up in a resonible time. I have not bought an American made car in many years, but the Fussion appeared to be a well made car and I like not having to drive to Tyler or Dallas for service

brent mossberger

Dec 19, 2011

The over all experience at Brinson Ford for sales and services was very good.A very friendly staff that greets you and makes you feel welcone.

cwbrewer

Dec 18, 2011

everything was very nice and knew what was going on very injoyebul every one that we delt with was very freindly and helpfull thnk you

countryboy 75751

Dec 16, 2011

In my future when I buy another vehicle I can rely on Brinson Ford of Athens, it was a great experience buying my pickup from them. They went over & beyond to do all they could to get me in the truck that I wanted, even though my credit wasnt that great they didnt give up on me . . . they worked with financers until I got another chance to prove myself ! Thanks so much for believing in me ! !

giovanni54

Dec 16, 2011

I was treated very well by Andy and the other staff at Brinson Ford in Athens. I believe they gave me the best trade in value for my vehicle and the best price on the car i purchased. I would most defilnately recommend them to anyone.

Jlo21

Dec 16, 2011

I used to work with Brad. He is a great guy. And since I have found out that he is at Brinson, I send everyone that is looking for a vehicle his way. I know that he, and Brinson will treat them right. My Grandmother recently bought a car from there. I sent her there. Y'all treated her right, and that is important to me. Thank you, Jody O'Brien

Nancy Warlick

Dec 16, 2011

Very nice folks; including the sales manager or credit manager. I don't remember which he was or the salesman we talked with. We are interested in a Ford 550 to pull a large horse trailer. I guess the overall price of the 550 was not bad; the amount they were offering for our Ford Dually, 2003 Lariet was way too low. We still might consider buying if you get right with the price. The sale will be for cash!! No credit terms. Thanks for your follow-up.

Patricia Arthus

Dec 16, 2011

We were "only looking" but Rodney was able to get us into a new car for the same monthly payment as our previous car. That was a big factor for us to decide to buy that day.

jack31

Dec 16, 2011

I like keeping my business local when I can and I really like Andy. My only beef with Brinson Ford is the service department seems really slow in comparison to the other dealerships service departments that I have used currently and in the past. For instance, I carry my Nissan Quest to Pielter Nissan in Tyler for oil changes. I am never there more than 30 minutes as they have a line dedicated to oil and lube. However when I have brought any of my vehicles to Brynson for an oil and lube I just drop them off because it exceeds 2 hours. I watched an entire show one time in the waiting room. For that reason I carry my vehicle to the "Kwik Lube" in Athens. I would prefer to carry it to Brynson because you send me coupons but it isn't worth the wait. Just being honest not ugly! This isn't a slam against your service guys as they have always been curtious and helpful!I still would purchase another vehicle from Brynson and refer others to the dealership.

cvhosmer

Dec 16, 2011

We have bought 2 new vehicles from Brinson and have all of our service done there. We have always been happy with the sales department and the service department. Bill Parrot is a real asset. He is always helpful, friendly, curtious and completely honest. Athens is lucky to have this dealership!

Jaime_Ruiz

Dec 16, 2011

I was looking for a good Toyota pick up and sent an email to you, after a couple of minutes Amanda answered to me, he provided with pictures and gave me a very good service, so friendly, unfortunately the vehicle was already sold, however she is getting an eye out.

bobbiem

Dec 16, 2011

I have never been disapponited with the service with Brinson Ford. They always do what they say they will do in a timely matter and a smile. I live in Austin Texas, but my dealership is Brinson Ford. Thank You, Bobbie musick

Goodroe

Dec 16, 2011

I would recommend Brinson Ford for those who like Ford products. For a long time I drove a Lincoln L.S and Ford Explorer and the service at Brinson was excellent. In order for a dealership to be successful, it needs to be honest, sincere, dependable, friendly and trustworthly. I found these traits at Brinson. In my early life, my uncle was a mechanic for 30 years, and I would often go go around to different dealships and purchase parts for his business. I have seen several dealerships not successful and having to sell out because they did not take the time to consider the customer first, sit down and make a reasonable deal with them and just present a "take it or leave it " attitude to the customer.Working with the public sometimes is not easy, and it takes special talents and patients to be successful in a business. I sincerely congradulate Brinson Ford for their success. John Goodroe B.S. M.S Chemistry-Biology Teacher Malakoff High School

Buckgentry

Dec 16, 2011

I bought my Lincoln from Brinson and have excellent service from purchase. I took my wifes car to Tri County for AC work since it was closer and it was a horrible experience and was never repaired but we paid through the nose. I took it to Brinson and the van's AC was finally repaired. I would recommend Brinson to anyone looking for a Ford or Lincoln product. Great service department.

mwilliams22908

Dec 16, 2011

I have no complaints about the dealership. Everyone I dealt with was nice, helpful, and did their best to make sure I was satisfied. I have had a few issues with my vehicle and have taken it back with excellent service.

Mccloudms

Dec 16, 2011

I was in the need of a new car. I had look at some cars from other car lots and then when to the ford lot and talked to Rodney about the deals I was getting He told me that he would to what it took I get me to buy from him and he did a very good job at geeting me what I wanted.

James Stringfield

Dec 16, 2011

I was in the market for polarus ranger 500. I talked with several dealers and their prices. Jason knew I was shopping prices and every time I kept calling, he would just tell me to come on up and he would sell me one. He knew he had the best price, so I went to visit wiht him. He not only had the best price on the Ranger but he found me some factory pull-off aluminum wheels real cheap. I will reccomend this dealership to everyone.

Matt7723

Dec 16, 2011

They help me out and somewhat worked withh me. I drove from Oklahoma and looked at a vehicle and it was not what I wanted so they helped me with another vehicle.

larrygardner

Dec 16, 2011

Rodney was very helpful. He is the reason I came back to the dealership. His determination to earn our business was very important to me. I told him what I wanted and he went to work. We enjoyed him so much that we bought a second car from him.

wises32

Dec 15, 2011

Very meticulous in troubleshooting problem with my new ford. Service dept. has always dealt with me very professionaly. Couldn't be happier with my treatment at Brinson Ford.

Jayreedy

Dec 15, 2011

People were nice nothing was wrong with the service. Just changed my mind on the truck I was looking at. I will be back in the future

kmcgee61

Dec 15, 2011

Brinson Ford in Athens, TX is the best dealership that I have brought a trk or had service done to my autos.They are very helpful on anything.I felt like the price was right each time I brought a trk. All the employees at Brinson Ford are very nice they make you feel at home. Rodney Blanton sold me a trk this week I left there thinking he was a great guy. He went out of his way to make sure buying a trk and learning about the trk was easy. I will have all service did there. I will be back there when I need another auto.

FeleciaP1958

Dec 15, 2011

I had a great experience and love my Lincoln MKX. This dealership knows how to make customers feel like they are the only ones in the world buying a car from them.

Jim Grabowski

Dec 15, 2011

Very friendly knowledgeable helpful staff... willing to lisen to the customers desire and work on a solution to place the customer in the vehicle of choice.

myhooptie

Dec 15, 2011

Nice folks, friendly atmosphere, the job was done right the first time! Used them for paint and body too no complaint there Great Job, threw in a lil Xtra too. Looked at several cars sales people laid back, quality cars, priced right!!! 4 stars out of 5

Joyce0893

Dec 15, 2011

I called before buying new tires and was told how all would be handled. When I got there everything was exactly as I had been told. I was treated in a respectful and friendly manner. There were no surprises and even the price was what I was told. They also helped me with a rebate offered on my new tires. Mac fowler took care of everything start to finish. A great experience.

Ron Baugh

Dec 15, 2011

I am continually impressed with the friendly attitudes of the employees. They go the extra mile to make sure you understand what they are doing to your vehicle and why it needs to be done. Keep up the good work.

Nelda Taylor

Dec 1, 2011

This was my first purchase of a new car at the age of 74 (I lost my husband three years ago). The personnel at Brinson Ford Lincoln of Corsicana could not have been nicer. What I thought would be very stressful was not. It could not have been a more pleasant experience and I give the people including my wonderful salesman A. K. Irteimeh all the credit. Yes I would buy another car from Brinson. My vehicle is the Lincoln MKX and is only three months old so I have not had to have any service work done but I know that when that time comes it too will be pleasant.

pickupman100

Nov 17, 2011

The service department did a 70,000 mile check on my 2003 F-150 truck prior to my taking a lengthy trip next week. they were thourough and performed several recommended services. They had to order parts, but still got my truck done the same day. I was quite satisfied with the end results and noticed a great improvement in the way my truck ran after the service.

Ranona202

Nov 17, 2011

Great service and friendly help goes to great length to get me what I wanted. They were patient and made several call to track down the Edge I wanted, they called my home when they located it .

mbailey

Nov 4, 2011

We've purchased several vehicles from this location. The most impressive quality of this dealership is Bill in the service department. He has gone over and beyond to assist us with our needs.

csdavis123

Nov 3, 2011

We received the amount we wanted for my husbands F150 trade-in and bought our new F150 for a good price. No pressure at all to buy. Our salesman William was great, he explained everything on our new vehicle, loaded our cell phone directories in blue-tooth and explained how it worked. The total experience was stress free and we received a much better deal than at the other dealership we had been to the same day. I will be buying my new vehicle in a couple of months and will work with William.

wjones

Nov 3, 2011

I cannot tell you how pleased I have been with my experience with Brinson Ford in Athens, Texas. I went in to really look for a preowned Lincoln, but, of course, fell in love with a new little MKZ. Williams was so helpful. He was never "pushy". I've had some really bad experiences with car dealers, and I was very skeptical about buying a new car. It had been eight years since I purchased my last one. He talked me through everything. He let me come back several times and look and discussed options with me. Once I made up my mind, he was very helpful in getting financing for my new car. The young man in the finance department was also great! ( I don't know his name.) He told me what my choices were as far as length of payoff, extended warranties, "gap" insurance, etc. The amazing thing was, it only took about 1 hour! I may never be able to buy another car (I'm a teacher and getting ready to retire), but if I were to buy another one, I would most assuredly come back to Brinson!!!! Thanks so much for your help. I love my little car. It's beautiful, drives like a dream, and once I learn how to operate everything, it will be even more fun!Wanda JonesAthens, TExas(903) 681-9028

hbudow

Nov 2, 2011

Taken both a truck and an SUV to them for regular service. In every case the service team has been stellar, at some points parts have been difficult to get delivered or resolutions offered; however, again in all cases ultimately the issues get resolved satisfactorily. Overall very positive, prices are fair for dealer service.

mwdavis

Oct 30, 2011

Purchased my second vehicle in less than two years from sales man Andy Matamoros at Brinson Ford Athens. He was very helpfull and not pushy in making the sale. My phone calls were returned in a timley matter when I wanted more information about our deal.Would recommend giving them a chance to sell you a new vehicle. I checked prices on the internet and they were competive with the internet prices.

island1

Oct 29, 2011

Work was done with care and professionalism. The price was acceptable. Nice clean waiting room with a TV to help pass time. Coffee was excellent

MGilcrease

Oct 26, 2011

Brinson Ford showed me numerous reasons to purchase my first American made automobile. I have enjoyed my Ford Edge and haven't missed my Toyota even one day! I was a loyal Toyota customer for more than 20 years and can't wait to continue my relationship with Brinson when the time is right. The salesman never put down his competitor, he just showed the quality and value built into the models at his dealership. A friendly atmosphere and helpful employees throughout my transaction, would give me every reason to recommend Brinson Ford to anyone I know. Thank you Mr. Brinson for giving me a GREAT reason to shop locally!

champquilts

Oct 26, 2011

We were car shopping and pretty much had our minds made up to check the Lincoln MKZ out. We looked at a few others just to make sure and then decided on the MKZ that we bought. The salesmen and others there were very friendly and I would recommend Brinson to anyone looking for a new or used car.

MorrisB

Oct 25, 2011

went to the dealership looking for a new truck, but couldn't close the deal due to low offer on trade, eventhough this is my hometown dealer, i went to dallas to buy my new truck, and got the price i wanted on my trade, and truck for $1450 less than this dealership, but the staff was still friendly and i would still shop there, just on this particular trip, we couldn't do a deal...

seaton

Oct 25, 2011

i went in told them what i wanted they worked with me i got it what more can i say very nice personal relaxing atmosphere

sag22sr

Oct 25, 2011

Amanda is awesome. She went way beyond her call to get me the exact car I wanted. She is exactly what a salesman should be. Totally worth every penny!

melissadavis

Oct 25, 2011

The overall experience was great. We did not experience any of the back and forth negotiations like other dealerships. we were also able to take our car home the same day. Our first maintenance was great. Everyone was very helpful.

sweetpea12366

Oct 25, 2011

Great service, no hassel buying a car there, Fast and easy, it didnt take all day to buy our new car! Thank you very much

daxsalmon

Oct 25, 2011

I wanted a Ford Edge 2009 or newer with everything but the sun roof. I found exactly what I was looking for at Brinson Ford. I live near Houston but was happy to make the drive to pick up the car at such a good price. The pictures the salesman sent were very helpful in making my decision as well. Knowing that I had quite a drive to make, the owner of the dealership (self described) and a salesman waited after COB so that I could come and pick up the vehicle.

Dutch64

Oct 25, 2011

Sales rep did not listen to instruction on getting paperwork to close deal. Wife got very upset. We had to call sales manager to get sales rep to stop harassing us.

Mxracerjw

Oct 25, 2011

When I showed up, I was greeted with a smile and a handshake. the salesman was very curteous. After talking to him a bit, he showed me just what I was looking for. We talked about my needs as well as my wants. He ran and got the keys, literally ran. He seemed very excited for me to be there. When he came back, he offered me a test drive, which I could not resist. He wasnt pushy, came across as a friend. He made my first car buying experience great. This in turn made my decision as to where I will be doing my business from now on. Brinson Ford, you guys are awesome. Thank you for everything you did to help me get exactly what I was looking for with the greatest service, and greatest of ease. I was always told that buying a new car is stressful, not at Brinson. Once again, thanks guys.

DIANEDAVIS

Oct 25, 2011

I THINK THAT EVERY ONE IS FRIENDLY, BUT THEY REALLY DON'T LISTEN TO THE CUSTOMER, D0N'T GIVE THE CUSTOMER CREDIT OF BEING ABLE TO MAKE THERE PAYMENTS AND THEY PUT THEM IN A VEHICLE THAT THEY BELIEVE THAT IS GOOD FOR THEM AND NOT WHAT THE CUSTOMER WANT. IF THEY WANT A NEW VEHICLE THEN THEY SHOULD HAVE IT AND NOT WHAT THE DEALER THINKS THEY SHOULD HAVE IT.I KNOW THAT THEY HAVE TO GO BY YOUR CREDIT SCORE. CREDIT SCORES ARE JUST NUMBERS AND LIFE IS TOUGH. EVERY ONE NEEDS A BREAK IN LIFE AND SOMETIMES A GOOD BLESSINGS IN LIFE.

dnolley

Oct 12, 2011

Everyone was very cordial and caring. The employees always greet me by name. I will be back to get more tires and brakes in the future. I am also considering an oil change and wiper blades.

wises32

Oct 6, 2011

Just went in for a routine oil change/tire rotation. Was greeted promptly. Service was completed in a very reasonable amount of time and for a good price. Inspection of my truck showed a factory defect in transmission, problem was explained to me and the parts were ordered to effect this repair. I have no reason to believe that this repair will be carried out any less professionally.

mimi0501

Oct 1, 2011

We bought two trucks within a couple of months of each other and are very pleased with both purchases! They are both 2009's and we love them both! My husband bought the first one which is a double cab and decided later that he wanted a 4-wheel drive instead. He found a white single cab F-150 that was 4-wheel Drive and decided he wanted that one so instead of trading the silver double cab back in, I talked him into letting me have his Ford F150 and he could trade my Dodge Nitro in for him another truck. He did just that and I am so glad because I love my truck. I will not trade for anything else. Well maybe another Ford truck!!! Not for awhile though because I really want to keep this one for awhile. It is perfect for my lifestyle! I have 5 grand children and it is roomy enough for all of em!!!! Thank you Brinson Ford!

Ldheitz

Oct 1, 2011

I brought my f150 into service for a strange noise and poor gas mileage. I was greeted by Bruce with a hand shake and a smile and the assurance of " No Problem". Doc and I then went for a ride and I was able to show him the problem and they took it from there. The problem was repaired and I'm back on the road. It was one if the best service experiences I've ever had. Two thumbs up. Thank you.

Britt Price

Sep 28, 2011

I work out of town. Everytime I call Brinson, they make time for me. I have yet to be turned away because I came in late. Bill and Bruce are the onlt two that I have dealt with, but everyone is nice and helpful.

egowen_40

Sep 28, 2011

Brinson Ford repaired my defective radio under extended warranty. I purchased the F250 Diesel Pickup used, it had only 20,000 miles on it. It was a great buy for both my wife and my self. Sales person was extremely helpful. Service has been excellent.

cfoster13

Sep 28, 2011

i had a quality issue past purchase that BIG FORD would not agree to take care of, but Brinson stepped forward and agreed to take care of this "design flaw" problem. This is the reason I bought locally rather than going to Dallas where I could have saved on the sales price. I am interested in the total cost of ownership, not just the purchase price. Thanks, Brinson!

Martha Smith15923

Sep 27, 2011

Last year or so I had a very bad experience. Since then Bill has always helped me and introduced me to Steven as he is not there all the time. Both have been a great help and are trustworthy. THANKS!

Hankster

Sep 27, 2011

Brinson ford has sold to me at least 5 vehicles,New and Used. Each one exactly what BRINSON said it was.QUALITY, QUANITY,DURABLE AND DEPENDABLE,"BRINSON MY GO TO DEALER" What else can be said.?????

beja782

Sep 27, 2011

We have enjoyed our Ford Escape and the people we have dealt with have been very helpful. We bought a Ford because they did not take the Federal bailout money.

chadaudrey

Sep 27, 2011

I was very comfortable while working with the salesman and Harold. I plan on purchasing my next car from Brinson when the time is right.

Fenlaw

Sep 27, 2011

This dealership worked with me very well, they got me decant money for trade in and got the price of the purchasing vehicle down to where I needed it. They did not pressure me nor did they lie or haggle. Everything was done over the phone and the transaction went very smooth. The sales person even went as far to personally deliver the vehicle after dealership hours along with paperwork as I was unable to make it to the dealership because of current work scedual

mlsinclair

Sep 27, 2011

We live in Oklahoma City. Brinson Ford had the car we were looking for for sale. We were hesitant to purchase from a dealer not only out of town but also out of state. The staff at Brinson Ford did everything to make the transaction go smoothly. We would definately choose to drive the 4+ hours to buy a vehicle from them again!

Sfiscus

Sep 27, 2011

I have always received great service from Brinson Ford . I have purchased 2 vehicles from this dealer in the past couple years. Recently I bought tires and had them mounted and balanced. They matched the cheapest price I found saving me a trip to Tyler.

Michael Rhyner

Sep 17, 2011

Personal at this dealership provide customers , with exelent sevice and information and they go out of there way to help in any way they can .. This the third veichle we have bought here ..

wjsaylor

Sep 16, 2011

Bought a new 2011 Ford Focus. Exact color I wanted. Exact accessories I wanted. Rodney did an excellent sales job. Have been back twice for routine service. Mac and his crew do an excellent job with fair prices. Overall I am completely satisfied with Brinson Ford!

sweetpea12366

Sep 14, 2011

I was treated with friendly people, there knoledge on the cars was great, They were able to answer all my questions about the car I bought. And the fianing and trade ins were great,Thanks alot for the family atmisfear!

Ron Baugh

Aug 28, 2011

Great service and great people from the owner on down. I would indeed consider purchsing my next vehicle from Brinson Ford in Athens, Texas and having it serviced there.

Bill Hyder

Aug 27, 2011

Everything was very satisfactory and friendly.I was informed on everything that was done before it was done so I could decidewhat I needed and what it would cost. I am very satisfied.

Mustang Mike

Aug 24, 2011

These guys do the best work of any dealership I have ever been to. They are honest and up front about everything.I will always take my cars to Brinson Ford.

Deidra228

Aug 24, 2011

Bill Parrot. Mac Fowler. Both always respectful, clear, and concise. Pleasant waiting area. Courtesy car wash. Ford quality products and parts. Courtesy car was provided for several days when u had major repairs done to my Explorer. And... Bill Parrot... yeah, again....

Kathleen Nelson

Aug 23, 2011

This is a good dealerhip. They are attentive but not over bearing. They were willing to work with me to identify my driving habits and honestly help me identfy cars taht would meet my needs. I felt no presure. I know when I decide to finally buy that new car I will buy it from them.

copaceticchief

Aug 23, 2011

I was very pleased with my visit to Brinson Ford in Athens. I was treated with great respect and in a manner that made me feel as if I were the most importatnt customer that was there that day. The people I interacted with at the dealership were very informative and were able to get answers to all the questions that I had. This dealership is a great dealership that I would recommend to anyone looking to buy a vehicle, even if they were not originally considering getting a Ford vehicle.

billdyess

Aug 22, 2011

ease of use of the web inventory and the price and willingness of the staff to find what i was wanting and at my price, no hassles, will be back!!

sariahkat25

Aug 22, 2011

Great service, good location. Everyone was very helpful and went out their way to assist and take care of all my needs with my vehicle.

mjordan826

Aug 22, 2011

I bought a truck last Saturday, Rodney was great as well as the rest of the staff that I dealt with. I was pleased with all the help I was given. Very good job by all and also had a very good conversation with Mr. Brinson and he was also very helpful with my buying experience.

patsy locker

Aug 22, 2011

The sales person was very patient with me. I am not sure what I want to buy yet and he and the marketing person gave me several alternatives. I will buy a car from them soon.

nweaver

Aug 22, 2011

I have been to Brinson Ford on two or three occasions. I found the employees there to be friendly, respectful, and patient. I was not bombarded in the lot as I have been in other locations, but rather smiling faces met me with inviting words. On the inside of the store, Amanda was a particularly kind and energetic employee of the dealership. I will return because of personnel - the cars are the same everywhere.

texan_raised

Aug 22, 2011

This dealership was very polite and was very courteous in waiting while we looked and answered every question we asked. They never pressure us into filling out finance forms or anything when we said we were just looking and trying to decide before filling out any paperwork.

remindme

Aug 22, 2011

I would like to talk at you about my experience with Brinson Ford and their people. I just started using the internets to look for vehicles like my son suggested. I looked high and low for an F-150 that fit my needs. I found one at Brinson Ford and it was a better price than anywhere else around me. I called em up and set and appointment and ended up drivin off that day with the truck I wanted! I drove over 70 miles and passed a lot of dealerships to get this truck and Brinson made it worth it. My favorite person there was Amanda. She spoke to me on my level and she is real easy on the eyes! Thanks to everyone at Brinson!

mmm0090

Aug 22, 2011

Amanda was really helpful and friendly with this experience in trying to find the right car for me. Although I didn't find exactly what I was looking for, I will definitely be back again!

andy

Aug 22, 2011

Andy was very nice and very helpful, Brinson had a very good price range in the trucks we were looking at the only thing i would change from our experience would be more follow up during the wait of trying to find the truck of our choice, was just kinda left in the dark a little waiting to hear back from dealer. overall i was pleased with what Andy did for our company even though we did not end up buying a truck from him. very pleased

countrygirl2011

Aug 12, 2011

Bruce was very efficiant and very helpful and answered all my questions and or concerns. Im very happy with the service I received and appreciate everything.

jodyallan

Aug 2, 2011

i stopped at the dealership coming through athens to see if they had a ford focus and they did and the salesman was great with all the info i asked about and more that made me more interested in the car.instead of trying to sell the car with pressure sale he used features,price and professionalism. one of my better experiences with a auto dealership.

polaristxguy

Aug 1, 2011

Outstanding purchasing experience from the intial introduction through credit and delivery! I found the staff knowledgable and accomondating with each and every request. I would recommend you checking out Brinson Ford before you buy from any other Ford dealer.Mike

usnavy

Aug 1, 2011

I really liked some of the vehicles available and the sales man was friendly but the price was just to high for my budget. Overall a great place to look for a vehicle just a little to pricy for my government pay.

cturnage

Jul 27, 2011

Prompt service; friendly and respectful personnel; fairly comfortable waiting room area with private rooms for doing my computer work; very clearn bathrooms; all promised work done the first time (without need to remind service people)

EQUISLOVER

Jul 26, 2011

I DID NOT FEEL PRESSURED AND SALESMAN WAS VERY PROFESSIONAL BUT FRIENDLY.HE EXPLAINED EVERYTHING TO ME AND WE TRIED OUT THE CAR THAT HE THOUGHT WOULD MEET MY NEEDS. HE EVEN LENT ME A LOANER TO GO BACK TO WORK WHILE THE LOAN PROCESS WAS WORKED ON. I WAS TREATED VERY WELL AND WOULD NOT HESITATE TO GO BACK FOR ANOTHER CAR IN THE FUTURE.

batchman246

Jul 26, 2011

They have a very friendly sales force. They tried to make me comfortable as possible. I enjoyed the no hassle way they did buisiness. I was in and out in a few hours.

pnobber

Jul 26, 2011

I Got the best deal anywhere from Tyler to DFW. There was no haggling,the salesman got me a great price that I had not been able to get at any other dealer. Got more for my trade-in and a huge discount. Andy was a pleasure to work with and followed up on the sale. This dealership has got their buisness in order and hitting home runs.

larrygardner

Jul 26, 2011

From the moment the Rodney came out to work with me I could tell he wanted to earn my business. He came out introduced himself and I told him what I wanted. It didn't look like it was going to work but he said just give him a chance. I left the dealership and within a few minutes he called me back and said they would take it. I ended up not buying that truck but bought another unit next to it. Again I called and told him what I would do and he went to work for it. Once again he called me shortly and the deal was made. He was very friendly through the whole experience. I would highly recommend him as a salesperson. Thank you,Larry Gardner

nadia2010

Jul 25, 2011

It seemed as if I was in and out, Hassle free auto purchase. From start to finish I was in my vehicle within 3hrs. I loved Thr quick service.

Weathford

Jul 25, 2011

Oftentimes the service staff is short-handed, so it takes a bit to get things started. Then, the service usually takes longer than it would seem to require. I usually find that it's quicker for me to drive across Tyler (I work on the other side of Tyler) to Tyler Ford during lunch to get my oil changed. It's usually much quicker there. Saturday is the only time I can take a car for service to Brinson, and I'll only go if I don't have anything else scheduled.

kmarttack

Jul 25, 2011

Service has been great. I have been most pleased with the "service department". I have however had a problem with the purchase of the new vehicle. after getting home with my new Ranger I noticed the window sticker price was $299.00 less than the invoice that I made the mistake of paying before i had time to analize the details. As the financing continued the price kept going up and like any other excited new buyer i kept letting it happen. I am not passing blame i should have paid more attention to what was happening. If it had been a pickup and delivery charge it would have been one thing but the price was increased by $299.00 without any explanation for it.thank you,

landmanathens

Jul 25, 2011

In February 2010 they replaced 3 injectors. That improved the fuel mileage 2.4 MPG. The mileage started dropping in May and has gone to 14.2 MPG. Today I am back at the dealership to have a new alternator installed and the injectors checked. As I was someone was checking me in, Mac came by and spoke to me by name. The service was great and personable. The price of upkeep on this Ford F250 diesel has been very high.

RKoziol

Jul 25, 2011

I am recognized and treated as a person not a figure. Always get great advice even if I don't like it, but it is truthful. Folks there are not pushy, I don't need the hard sell. That is why, oh, and I follow Mac where he goes, I go.

wises32

Jul 25, 2011

I am very pleased with every aspect of my recent purchase. Top notch sales, financial service everyone friendly and helpful!Will definitely remember these guys in the future!

Botay

Jul 25, 2011

I went in twice to have my oil changed and both times the service man just set at his desk and looked out the window at me. He was not talking on the phone or doing anything that I know of. Just set there like asleep. I left and went to another dealer and had it changed. Don't know if I will ever go back.

pate_rick

Jul 25, 2011

Very friendly staff , seem to be fairly knowledgeable of the vehicle in question.Would have liked to gotten a better trade in on my vehicle and or a lower price on the vehicle i selected.

wwlakerat

Jul 25, 2011

I have had my 2002 Ford Explorer Sport serviced at Brinson Ford from March, 2008 to present (July, 2011). They have always done quality work, and the service folks (Bill and Mac) have been great to work with. They recommend things that need to be done, but more importantly, they don't try to get me to agree to doing work that isn't necessary. This has resulted in a necessary trust that I value.

Ed Urbanski

Jul 25, 2011

I have dealt with other Ford Dealers in the past and after finding Brinson Ford, I amcompletely well satisfied with the service you accomplish.

jamiemallen

Jul 25, 2011

Brinson Ford was great to me. I went in not expecting to even get approved for a car, but to see what I needed to do to get one. Rodney and Michael worked their magic and they got me approved with a great rate and lower payments. I couldn't have asked for anything more. Thank you.Jamie

larrydsamp

Jul 25, 2011

in and out quick. Servive guy recognized my problem and was right. lounge area is nice. I just wish you had more choices on a new car.

Tbird7178

Jul 25, 2011

The dealership exceeded expectations and provided great customer service. While I didn't purchase a vehicle, I certainly would recommend the dealership. I appreciated the follow ups from the dealership to make sure I was satisfied.

LMorrison1

Jul 25, 2011

My ratings for the service department are based on the number of visits that have taken place over the last 19 months. This includes both our family vehicles, routine service, preventative maintenance and repairs as needed. I am always greeted, my maintenance requirements listened to and those maintenance items are handled in a courteous, professional and timely fashion. I am informed of any/all findings, advised of any additional or future items to consider for scgeduling purposes. It's good to know that Brinson Ford Athens is there to take care of my automotive needs.

sundown238

Jul 25, 2011

Rodney was very kind and professional. His non aggressive approach is very much appreciated. The only other suggestion I could give is that when you sale a vehicle, you should fill up the gas tank.

Williams.chase

Jul 25, 2011

I chose Brinson Ford originally because I just wanted to test drive an Ecoboost. After test driving one with salesman Jason Smith, we went inside to value my trade. After getting a general price for my trade, which I did not have with me at the time. I told them what truck I was looking for. I came back a couple days later after being sure that I wanted to make a deal. They did not have the specific truck I wanted in stock. Jason and the guys at Brinson worked extra hard, looking all around the surrounding areas for the exact truck that I wanted, which took a couple days of searching. They not only of course found the perfect truck for me, but they gave me $750 more for my trade than anyone else had offered; and I had looked at a lot of dealers. They went and picked the vehicle up from almost 400 miles away and had it there within 2 days! I am so please with Jason and Brinson and will definitely recommend them to anyone looking for a vehicle to purchase!

Janie Quinn

Jul 25, 2011

I have always relied on the Athens dealership to fix my problem when I need a repair and they have always handled it very well. They have let me have a rent car free of charge in the past and this time I was offered someone to pick me up and take me to the dealership to pick up my car when it was fixed. Customer service is very accommodating.I will say I am very disappointed in the vehicle itself. I drove another Navigator for 10 years and had very little repairs over those 10 years and this one has had problems from the beginning. It looks great but has been a big disappointment in workmanship in relation to the price you pay for it. I purchased the second Navigator based on the great preformance of the first one but I should have purchased something else. I hope they have a better Navigator out now than they did in 2007.Thank you for letting me vent.

busterbar

Jul 25, 2011

Great team to work with. Very profesional. Would definatly buy from again. Best experiance buying a vehicle from. Keep up the great job. Thanks from my wife and me to all that worked with us.

chadaudrey

Jul 25, 2011

Staff was very helpful and knowledgeable. I felt no pressure to commit to a deal. In addition to providing information on the car I went to get information on, the staff also game me details that expanded my selection without going out of my price range.

bcannon87

Jul 25, 2011

I gave the above review because everybody that i have dealt with on all of the occasions i have used brinson for my service needs have been very friendly, knowledgeable, and made for a great experience! I will continue to use Brinson for my service needs and it is likely that when the time comes i will Purchase my next Vehicle from Brinson. So Thank you for the great experience and the job well done!!

wlbogardus

Jul 25, 2011

Visited the dealership once since moving to Athens. Had a check engine light on and the technician found that my gas cap wasn't sealing properly. They just opened and closed it a few times and check engine light warning went away. I was charged $95.00 for that service. Do not believe I would have been charged at any of the dealerships, specifically Bankston or Grapevine Ford which I have used through out the years.

osucowboys

Jul 25, 2011

We have purchased many cars over the years. That being said, this has to be the most pleasant experience we have ever had! Steven has been most helpful in answering all our questions as well as searching for the perfect vehicle for us.

ann

Jul 25, 2011

The dealership has a great location and showroom. They also have a convenient location. I think they need better negotiation skills and should treat customers nicer.

bilgerat57

Jul 25, 2011

So far I have only requested information concerning a listing. I have not as yet visited the dealership, although I plan on doing so in the near future. My request for information was handled quickly and with an impressive follow-up to ensure customer satisfaction. Looking forward to doing business with you! Sincerely, John Jeter

howardkline

Jul 5, 2011

We broke down and were from out of town. The service dept had us back on the road with 3-4 hours. Marshall utilized that time to show us a used king ranch truck. Test drive etc. We were treated professionally and with fast repair

ltmdb

Jul 5, 2011

This is a great dealership. Everytime I visit the Service Dept. I am treated like the only customer they have. They are always friendly and make sure all of my concerns are addressed.

Tony28aa

Jun 29, 2011

The sales staff was very friendly, I was very impressed with them. Still, I did not find the selection great. Unfortunately I was in the market for a new Mustang, and there were only 2 models present and anything else had to be ordered from another dealer. I would figure the dealer would keep a healthy stock of Ford's premium muscle car for customers to look at. I do not buy cars without looking at them first hand so ordering one and signing papers before they arrive is simply out of the question and one of the things that drives customers to go look at other dealers who do provide a better supply of show cars.

caroldsmith

Jun 28, 2011

Everyone was very nice & professional in every way. LOVE LOVE LOVE my 2011 Fusion Sport & so does everyone else! Especially the ones who are lucky enough to get to drive it!

hillarylamar

Jun 27, 2011

The time that your sales team put into looking for the vehicle me and my wife were searching for was very outstanding. Even though we didn't get the one we were looking for your team kept in touch and for that I say THANK YOU!!! I will be coming back in the near future to do business with you guys and I will continue to recommend Brinson Ford to anyone who is looking for a car or truck.

Kevinwparnell

Jun 26, 2011

The sales staff was very friendly. The salesman was reasonable with pricing and more than willing to work with me on financing. Got a nice truck at a modest price. I would recommend Brinson Ford to my friends!

Sowellca

Jun 25, 2011

Brinson Ford in Athens, TX is a good dealership in my opinion. I gave "good" as my review because the staff was very friendly, informative, and were good at their job. I did not rate it excellent because of a few things. One, during the initial price workup, a " new" warranty was added in on a used car. I'm not sure if that was an intentional thing or not, but since I questioned it, the sales manager said "Oh!, I accidentally added that in, let me take it out". That drastically altered the price I was initially offered. Also, I received no documentation of maintenance. I don't know if scheduled maintenance has actually been done or not. Considering this is supposed to be a "certified" used vehicle, I really expected better documentation regarding scheduled maintenance. I did call back and speak with someone in the service department. I was told the oil had been changed. I would have requested maintenance documentation during the purchase process, but it slipped my mind to ask as I was busy trying to make sure all the financial aspects were correct.I would use Brinson again. I think it is a good dealership. But, understand, I inherently distrust the car sales industry because of many past experiences and it takes me a few deals to actually start trusting a dealer. The "accidental" new warranty charge concerns me some, but it would not stop me from buying from Brinson again.

Ray Slagle

Jun 25, 2011

I took my 2010 Ford Fusion Hybrid in for the regular 25K maintenance. Everything was done very good. I have dealt Brinson Ford before and each time I have always been satisfied with thier service.

gary gallatin

Jun 24, 2011

I have never been to Brinson Ford in Athens so can not rate them. I havve been to Benson Ford in Corsicana. I only rated Customer Service poor because I could not have all N?A answers.

terrilozano

Jun 24, 2011

I trust and will do business with Brinson Ford always. They have the most informative group of sales and service. My son just purchased a new Fusion and my decision on my next vehicle just became a little harder. However I admire the staff on their patience and friendliness. Keep up the good work BRINSON !!

cupid911

Jun 24, 2011

Very courteous customer service. Worked around my schedule to try and get me in a new vehicle and you get the financing I need. My first choice for my next purchases.

Sally Baridon

Jun 24, 2011

On QUALITY OF WORK, I have not had my new car in for service yet.My experience in buying the car was hectic. I truly think a dealership should make their best offer the first time.

TomCorn

May 23, 2011

I love doing Business at Brinson Ford In Athens. They always take good care of me. Harold Rash is a great asset to Brinson Ford in Athens. I buy all my cars from Brinson in Athens because Harold is always very truthful. He makes buying a car fun. Every one at the Dealership is always very helpful.

Glenda Morris

May 21, 2011

This dealership is where I have purchased my last 3 vehicles. They are very friendly and listen to what I want. I have had different salespeople each time, but always have been completely satisfied with the friendlyness and knowledge of each one. The manager is an excellent person. His name is Brian. This is why this dealership works for me. I will continue to do my business here and tell everyone else I know to do the same.