Used Cars for Sale at Bristol Toyota Scion in Swansea, MA

Nicole Campopiano

Sep 30, 2016

David my salesman was awesome. Always very prompt with responding to every question I had. Very polite and always presented us with a smile and a hand shake. The only thing I am disappointed with is within the first week I had to pay for an allignment which I feel should have been taken care of by the dealership. Also the detaling of the car before we bought it was not done very well, car still had a lot of scratches on it when we took it home.

Esilv

Sep 24, 2016

Norman was great, exceptional customer service. I first came to this dealership just to browse and he was so helpful. I had explained to him how the previous dealership I went to was so pushy and he was so respectful of my wishes to only contact me via email. I thought things over and decided I wanted a new corolla and went back to the dealership to buy the car from him. Very happy with the service I received from him and this Toyota dealership!

andyandlouise

Sep 22, 2016

Jeff and Sharon were outstanding. Sharon was exceptional in describing all the vehicle features. I would recommend this dealer ship to my friends May be interested for another vehicle in the near future

Anichols87

Sep 16, 2016

I recently purchased a brand new tacoma from Bristol toyota I had a wonderful experience with all the staff on board there. My salesman was none other then Jr Rocha. He was great!! Patient and understanding. Very knowledgeable about each vehicle I looked at that day. Great group of people there. They made me feel comfortable and worked with me very easily throughout the whole process. I recommend Bristol Toyota to anyone!!

Rui1111

Sep 11, 2016

The work that was done and friendliness was great. It was a great experience. Great price. The car was beautiful and works every good. Loved it

Nanda007

Sep 9, 2016

I reached out to an Internet Sales Representative. Sharon was very friendly, easy to talk to, and always returned my emails and phone calls in a timely manner. I was very happy with purchasing my mom's 2011 Toyota Camry and Sharon played a big part in making a relaxed environment for me and having a great purchasing experience.

candbe

Sep 8, 2016

After 9 years of being a Bristol Toyota customer I am happy to say I bought another RAV thanks to JR Rocha's good service.

Paul Swansea

Sep 8, 2016

Absolutely no pressure to buy. Very informative answer any and all questions promptly. Simply a great experience from start to finish. Arrived at the dealaship at9:30 drove home at1:00..Thanks again to all the staff at Bristol Toyota especially salesman Rodrigo Santos.

Bonnie B

Sep 5, 2016

My experience with Bristol Toyota was as enjoyable as car shopping can possibly be. Rodrigo was especially helpful in getting me into my new car. He was very knowledgeable and kept all of my needs in mind. Thanks, Rodrigo!

netta

Sep 3, 2016

We've been coming to Bristol Toyota since 2004 and Steven Axtell has handled all of our car buying transactions. Why do we come all the way to Bristol when we could shop around the corner from our home in Warwick - Because Steve makes every experience a pleasure - every question, request, or service we have needed he handles professionally, quickly and always with an honest answer. Wish you opened a new branch in Warwick but as long as Steve is with you we'll keep returning to Bristol Toyota.

Cheryl1951

Sep 2, 2016

I was not looking forward to car shopping to replace my 13+ old Camby and was interested in a RAV4. The experience was great and I decided to lease and highly recommend Bristol Toyota.

mworrell

Sep 1, 2016

We had a pleasant experience with Toyota. They worked hard to get my husband into the Toyota Corolla, he is now leasing. It was a good overall experience.

CoutoFamily

Sep 1, 2016

leased my second car today...will come back again! jr has sold me my past two vehicles and I will visit him with questions or new purchases in the future.

Jeff123

Aug 29, 2016

Jeff my salesman was very helpful to make sure I was happy and takes the time to call me personally I went in to see a used Toyota but ended with a new one. My first time dealing with this Toyota dealership but if they treat me the way they have so far it won't be my last.

Tomjones93

Aug 28, 2016

very fast follow up. thank you very much for the info. I will contact if I decide on this vehicle

Ei42

Aug 28, 2016

Salesman, JR Roche was, as always, friendly, knowledgeable and patient in answering all questions . He worked to help us clarify what would suit our needs the most. Very happy with experience

milkman223

Aug 25, 2016

I know exactly what vehicle options I want and that they are worth. Thanks to Jr and Keith for making my purchase hassle free. They didn't waste my time going back and forth on a price. I gave them my offer, they accepted it and didn't waste my time.

Ram 1500

Aug 23, 2016

Good price, great sales experience, dealership took care of all the details and had my vehicle ready to go on schedule. I recommend this dealership

Stevemould3211atyahoo.com

Aug 22, 2016

Our salesman David Levasseur was excellent throughout the purchasing process, we feel he genuinely wanted to help us buy the right vehicle for us within our budget. The dealership team resolved an issue when the delivery date had to be rescheduled at the last minute due to an oversight in our status as new residents in Rhode Island. I would have been happier being notified of this change personally rather than a short email (not from David). When manager, Keith Lincoln realised my concerns he responded promptly and worked hard to resolve the issue, he and David demonstrated how much they cared that we enjoyed purchasing our vehicle. I will happily recommend this dealership and am impressed with my first Toyota vehicle. Lets hope it's the first of many more purchases. Steven.

Jordy from the block

Aug 20, 2016

Joe was extremely helpful in helping me find the right car. The dealership offered a great extended warranty and Jimmy Lane was awesome to work with in helping finance my Camry! Great experience and wonderful staff, will absolutely recommend Bristol Toyota!

AP

Aug 20, 2016

Kerry was terrific. He made buying a new car hassle free and was very knowledgeable. He takes a low key approach and does not bring pressure to the process.. I highly recommend Kerry and would want him to always sell me a car.

DrOctagon

Aug 19, 2016

Norman my salesman was outstanding. I would definitely buy another car off him! He was honest, friendly, and knowledgeable. He made sure everything was perfect with the vehicle and that I was satisfied.

Nope1911

Aug 18, 2016

No pressure sales, worked with me to obtain my price point. Very professional and I would buy another vehicle there. There's a reason why they have won so many manufacturers awards

Theo1234

Aug 17, 2016

From the the first day that I came to Bristol Toyota looking to buy a used vehicle I was impressed with the outstanding customer service! Steve Axtell was extremely helpful showing me what was available to me for the price range I was in. Jim in finance was very helpful to me by giving me payment options. So much so that I was able to afford a 3 year warranty! I was also very impressed by the young man that greeted me in the drive-up service bay when I went to have the Rav4 inspected. I will most definitely be going there for service if and when needed. Thank you to everyone involved in my wonderful car buying experience!!

Wags

Aug 17, 2016

They made everything happen well and have been there to answer any question I have had.Looking forward to see how good the service department is.

LR

Aug 16, 2016

I had a fabulous experience when shopping for a new car. For me buying a car is exciting and a little nerve wrenching. I felt at ease the whole time. I was given the best option for me and I am not sorry one bit. Love the car! Highly recommend the dealership!

Lorig

Aug 16, 2016

Sharon went above and beyond helping me find the right car for my needs. I was hesitant about changing car brands. Sharon allowed me test drive numerous vehicles and patiently answered all my questions so that I was confident about making a purchase.

Mellob123

Aug 15, 2016

My experience at Toyota was above and beyond !! I will recommend them to anyone !!!!! Paul little and santos Rodrigo were amazing we were treated like family and got everything accomplished on a short time ! Again I want to thank Toyota for such great service and being welcomed like family !

TundraTRDpro

Aug 15, 2016

Ray, my sale person was awesome. He helped me from the time i walked in, to the time i drove out with my new truck. Recommend Raymond Howard.

PAULA ANDREWS

Aug 10, 2016

I had a wonderful experience purchasing my new vehicle, Kerry was a fantastic salesperson! I highly recommend Bristol Toyota where customer satisfaction is FIRST!Paula Andrews

Michael

Aug 9, 2016

We purchased a car recently from Bristol Toyota in Swansea. Our sales person Ray Howard. Ray was pleasant, courteous and we, my wife and I felt very comfortable with him.

elcosta

Aug 9, 2016

My experience at Bristol Toyota was great. Friendly Sales people as well as Managers. I would recommend friends and family to come visit the showroom.

Donny Halkett

Aug 4, 2016

My recent trip to Bristol Toyota was a very pleasant experience. Close to home and easy to find. So nice to deal with real people, with positive attitudes and genuine interest, in finding the right vehicle for our needs and budget. The people at Bristol Toyota put us in a beautiful 2009 Corolla. We were shocked to see a used car in near showroom condition! My advice to anyone searching for a great deal on a car, new or pre-owned, head for Bristol Toyota. You will not be disappointed.Don & Gail Halkett

Danni Cauley

Jul 29, 2016

I decided to purchase my new Highlander from Bristol Toyota after reading positive reviews online. I couldn't have been more please with the experience. David Levasseur did a wonderful job of offering a great price on the exact car I wanted. He was well informed and did not pressure me in the least. Jimmy Lane in financing offered an interest rate that was better than I had obtained on my own. I look forward to many more transactions with them in the future.

Peggy

Jul 25, 2016

JR was awesome friendly helpful attentive. Not pushy and personable. Asked questions to help me decide on what I was really looking for. Seemed very sincere.

redcamry

Jul 24, 2016

Very friendly family operated business with a helpful and no pressure staff. Nick Sousa was very polite and explained everything about the car and buying process.

Rav4xlehybrid

Jul 23, 2016

JR is just Awesome! From start to finish JR listened and acted in my best interest. I think if you are looking to make a purchase or thinking of leasing, do yourself a favor and go to Bristol Toyota and ask for JR.

Me101

Jul 21, 2016

My objective was to replace my 2009 VW Jetta TDI which is on the verge of a recall for emissions violations. It could not pass inspection and I could not delay. I purchased my 2016 Toyota Prius Two in less than two days. I got a very good internet price, expedited processing and delivery. It was a pleasant experience. AND I am getting 62-63 miles per gallon, which is far better than the 50 I got with the VW Jetta TDI that is headed for the crusher.

Jep1950

Jul 19, 2016

Everyone one was so helpful, no pressure at all. R J was our salesman and he was simply the best. Explained everything about the car we were looking for and really listened to us. Peter was a magician with the financing and the showroom and service area are spotless. I only wish we were younger so we could go there for many more years. We were able to get our retirement car, a 2013 Toyota Venza and we are on cloud nine. I will be recommending family and friends to go there, how many people say THAT about auto salesman and dealerships!!! Thank you so much RJ and Peter!!!

Oklet

Jul 17, 2016

I had been looking for a used RAV4 after owning Camrys for years..exchanging emails w/ Bristol Toyota finally able to get there...met with Nick Sousa explained what I was looking for( car, mileage used, length of ownership, financing) and took a drive. Talked with Paul Little and Nick on sale vs leases and worked out a deal in a new 2016 RAV4.

Alma Gonzalez

Jul 11, 2016

Best experience I ever had no pressure,Rodrigo was the best sales man I ever met,I would highly recommend him :) great work I'm enjoying my New car

Barbara

Jul 10, 2016

Kerry our sales person was the greatest, no high pressure sales pitch, he was professional, he listened to what our needs were and then took us around to show us the truck we were interested in, this allowed us to make a decision. I was one of many that dread the though of going to a dealer, I am so happy that I have had such a great experience, I have already spoke highly to my friends how awesome Bristol Toyota Scion is. I only hope that all the sales people are like Kerry.

Kat

Jul 9, 2016

Was not looking forward to shopping for a new vehicle due to the hassle went online looking for prices, inquired about a car via website and met Sharon. She made my car buying experience much easier than I ever expected. She is knowledgeable, extremely helpful and a truly nice person. I would recommend Sharon to anyone looking to buy a car!

Bruins fan

Jul 9, 2016

Pleasant salesman and great new state of the art facility without the pressure to buy. All buying and leasing options were considered and Norman took the time to explain each one to us.

GoingBaroque

Jul 8, 2016

Best experience purchasing a car. I was kept informed throughout the process. Steve clearly explained everything. Very helpful. Will recommend others. Others also very helpful.

4 runner

Jul 1, 2016

It's the best experience I've ever had buying a vehicle Khristian what's the best sales person I've ever had to deal with

sickboy2008

Jun 27, 2016

Best experience I've ever had at a dealership! Sharon was so attentive & answered all my questions leaving me confident that I made the right choice with my new vehicle! The other stuff I met theoughout my time there were so courteous & welcoming!

Avalon

Jun 27, 2016

after some negotiation we received everything we asked for couldn't be happier Love my new Avalonthe building is beautiful everyone there was more than willing to help

arosico

Jun 27, 2016

Third toyota I've purchased from this dealership last 5 years - and I've recommended the dealership & Steve to a couple of people who ended up buying !So must be doing something right !

Honeysuckle

Jun 25, 2016

Both the dealership staff & my sales representative Sharon were professional, helpful and always returned my calls promptly

Jerry T

Jun 24, 2016

Overall we were very pleased with the help that we got during our visits. What we didn't like was the time it took to process the buying of the vehicle(4 hours). I am handicap and on oxygen 24/7 and got very tired doing this. Thanks to Kerry, he was able to move things along at a quicker pace.

Jmat319

Jun 24, 2016

They worked with me to get me the best deal and into the truck that I wanted!!!

JoLiza

Jun 15, 2016

Very nice place. All people were welcoming and patient. The sales managers was very patient with us in the negotiations. He wasn't arrogant like in other dealerships. The sales rep was also nice and showed us what we wanted and didn't try to sell us something we didn't want. Would recommend them to family and friends.

CARTINatVITI.COM

Jun 9, 2016

Thanks, The staff was courteous, helpful, and knowledgeable. It was a very pleasant experience over all. I did also reply to the Toyota survey.You may consider eliminating the 25 word minimum in this section.Bud

ML35

Jun 9, 2016

Everyone I came in contact with was very friendly and respectful. They understood my needs and were more than willing to work with me to achieve my goals. Kristian was very helpful to me throughout the whole leasing process.

Mercy326

Jun 7, 2016

From the moment I walked into the dealership I was greeted by friendly smiles. Not only was I shown around the dealership and lot by sale representive Ray Howard but also got all of my questions answered and had a few jokes along the way. Not only did Ray help to find me the perfect car but also Joe as well was a great addition to what most people think to be a not so fun task. My experience left me with a great new car that I can not be more excited about but also a place to look forward to going back to for checkups and when it comes time for a new car!

Dablade79

Jun 5, 2016

Sharon was a pleasure to deal with. She was responsive to our requests and made the process easy. Thanks for your help in finding our new car

Supersub

Jun 4, 2016

This local dealership treated me with respect and completely understood my needs and how they could work with me to make sure I got the vehicle I wanted and the best deal possible !

Taureano_Z

Jun 3, 2016

Bristol Toyota made my car buying experience enjoyable, while other dealers had been not fun. I shopped around, Bristol Toyota gave me a great upfront price that beat most dealers right off the get go. They were a couple hundred dollars more expensive than others, but they let me pick who I did the financing with. Ryan Silva was a very helpful and friendly salesman. They couldn't let me drive home with the car the day I bought it, (I am from another state, and they had to register it there.) They even had a runner drop the car off at my house two days later for the inconvenience. The car they ordered me was everything I wanted and everything they said it would be. Thanks a lot guys!

filomenasimas

May 30, 2016

Our dealer was excellent! It was very helpful that Rodrigo spoke Portuguese! He answered all of our questions and more! We recommend him to anyone and will definitely be going to him next time we need a car! Great service!

Mark G

May 23, 2016

I had a very good experience at Bristol Toyota Scion. Nice sales people, especially Sharon, no haggle. Reasonable negotiation. I recommend to my family and friends.

Erika Ferreira

May 19, 2016

Rodrigo was very helpful and understanding of what i was looking for. He was very patient and explained everything to me. This was my first time buying from bristol Toyota and I would definitely recommend this dealership and Rodrigo's to anyone.

Patriot12185

May 15, 2016

The moment I walked into the dealership I was immediately met with respect, taken seriously and catered to promptly with my request to test drive a vehicle. I was never once put in an uncomfortable position with any of the sales associates or made to feel like I was any less important than a customer buying a new vehicle. All my questions were answered to the best of the associates abilities and if they didn't know an answer off hand they would quickly find out for me. The finance department went above and beyond to find the most economically viable method for me to finance my truck as well. Overall it was a very welcoming and thoroughly explained process. Also I believe it was sales associate Ryan Silva's first sale and he was extremely professional and courteous throughout.

Kcop

May 12, 2016

I LEASTED A NEW RAV4 JR WAS VERY PLEASENT TO DEAL WITH.HE TOOK HIS TIME AN WAS A PROFESSIONAL.WE WERE VERY PLEASED.WE ENJOY THE CAR VERY MUCH.THANK YOU BRISTOL TOYOTA . AN THANK YOU JR

BrittanyM

May 10, 2016

Rodrigo was very nice and friendly. Great salesman/employee and very helpful to me as a customer. I recommend Bristol Toyota to all my friends and family.

bdolph2112

May 6, 2016

The sales team of Jes Brownell(Consultant) and Paul Little (Manager) were fantastic. Very low pressure and very high knowledge. Wife and I were planning to just visit Bristol Toyota and compare with previous Toyota dealership. Literally walked out to car to drive away and said, "Let's buy here!" Walked back in and made the deal.

Elaine25

May 2, 2016

My experience was extraordinary. The staff is professional and has integrity. The new showroom in Swansea is spacious and the waiting area looks very comfortable. I highly recommend Bristol Toyota.

king123

Apr 28, 2016

Excellent service and follow up without feeling pushed. JR was informative and asked the right questions to move this sale along quickly. I would recommend him to my friends and family.

Donna919

Apr 27, 2016

Young salesman Ray Howard was very professional and energetic. He was very detail oriented and I'm sure will be a great asset to Bristol Toyota. Your new dealership is really amazing and staff very friendly, I'm looking forward to dealing with your dealership and may come back to lease a Corolla in the future.

Jon

Apr 26, 2016

Mike Domingos provided a positive experience.Patient, courteous and professional.Took his time to answer all my questions.I will definitely refer my friends and family.Quite frankly I was pleasantly surprised with little sales pressure compared to the high pressure you usually receive from most dealerships.Jon Marcus

PidgeM10

Apr 26, 2016

Jes was a pleasure to deal with. No pressure sales experience and very knowledgeable. I highly recommend Bristol Toyota for a no hassle car purchase

vic2468

Apr 25, 2016

I just purchased a car from Bristol Toyota in Swansea, MA. The experience was smooth and easy. I want to thank Jes for all his hard work.

Donnafedele

Apr 23, 2016

Very friendly and helpful atmosphere. . Jes was awesome in helping me choose the vehicle I was interested in and always there to answer any questions.

Pat Lavoie

Apr 23, 2016

Sharon Jorde was great, she put up with all our questions. E-Mails and telephone calls.I wish you people would of taken care of the recalls before selling. The vehicle also has Takata air bagsand that worries me, seeing its my Granddaughter that will drive the car.Both my Granddaughter and I didn't like the feel of the brakes. (Peddle went down too far before it started to work. I know you checked everything but those brakes aren't right.

Wgnn1

Apr 21, 2016

Kerry was well informed and took the time to explain every detail of the car. He was willing to take us for a test drive of both the RAV4 limited and the SE. The dealership did not have the color combination we wanted but they did find us one and gave us the opportunity to test drive it once it arrived. Experience was easy and well informed.

Nick

Apr 20, 2016

I went in for an oil change and the service rep actually brought me in to show me something while my car was up on the lift! Proactive personable caring and on top of things! I actually met with a salesman to talk about purchasing a new car! Unbelievable facility and customer service in all areas is top notch! Extremely impressed and I will spread the word

Musicteacher16

Apr 19, 2016

I had a great experience buying a used Toyota Prius from Bristol Toyota in Swansea, MA. My salesperson, John Gomes was fair and very helpful, as was The gentleman who helped explain the paperwork (Mr. Lane, I think). I am looking forward to many years in my Prius, thanks to the excellent reliability of Toyotas, and I'm really pleased that I was able to purchase a Hybrid with low mileage in my budget. I highly recommend Bristol Toyota!

Michael R Vigorito

Apr 18, 2016

Sharon Jorde was great to work with, very friendly & personable. She answered all of my questions and I felt very comfortable buying a car from her. The finance department was very friendly and a pleasure to work with as well. A great experience all around.

Travelers

Apr 14, 2016

highly please with Kerry Parkos and his handling of my visit at Bristol Toyota. He was also extremely helpful with the ensuing purchase of my Avalon. His assistance with explanation of various features that I was not familiar with made the transition easy.I am, however, disappointed with the prep of the car prior to delivery. Several areas had not been completly cleaned of the white plastic shipping material. Some areas on the lower level of the exterior had not been cleaned well, inluding the area at the rear of the car where a protective decal can be place if purchased. I have purchased or leased five Avalons prior to this purchase and never had a complaint about the delivery preparations. This includes a prior purchase at Bristol Toyota year ago.

r.i.redd

Apr 13, 2016

Bristol Toyota is a good company to deal with and Sharon Jorde was a good salesperson. she answered all my questions and what she couldn't answer she found an answer. She is a smart salesperson.

John

Apr 9, 2016

I think the new dealership is designed with Great customer service in mind. You have a fantastic sales force, excellent customer service representatives, and quality workmanship from the service technicians. I would have to say whenever I come in or call Stepheny in service and Jess in Sales always remember me and make me feel like I am their number one customer. This is why my Family and I keep coming back to purchase our new vehicles. I believe we are at 16 purchased vehicles in the last 17 years.

Thomas W. Marcello Jr

Apr 9, 2016

Bought my second Toyota from Bristol Toyota because of the positive experience I had the first time. I live very close to another Toyota dealer but still traveled to Bristol! Great sales team, fair prices, excellent customer service. Highly recommended.

Barberdwv

Apr 8, 2016

My experience at Bristol Toyota was a great one ......my salesman Ray Howard and also Jon Borges Helped me to the fullest, both were very Polite and very knowledgable!!!!!! I couldn't of been happier with my choice in the new 2016 RAV4 se

ladydriver

Apr 8, 2016

Sharon was a pleasure to work with on the recent purchase of my 2015 Camry. She answered all my questions and concerns, did not pressure or rush me with my decision and worked with me to get the best price without alot of back and forth with her manager.

mhurley86

Apr 7, 2016

Sharon was excellent! I made my appointment online, we went and test drove two Tacoma's from the lot. The test drive route they have is excellent, it allows you to see how the truck performs on the highway and around town. Sharon is great, very knowledgeable and easy to work with. She wasn't pushy, and never did it seem like she was trying to force me into a deal, an experience I've had in previous purchases. She is very accessible as well and promptly replied to all my emails and phone calls. All in all, I would definitely buy a car from Bristol Toyota again, especially from Sharon.

camry, blanch16

Apr 5, 2016

As per my arrival at the dealership everyone was attentive and helpful even before I set foot at the place. I had called for directions. The person who gave me directions ended being the salesperson. Sharon gave me clear directions of how to get to the place. After that it was history. I tested the car I liked and I ended buying a car with great quality, reliable and durable. Sharon and staff at the dealership were very helpful at all time whether was information about the features of the car or/and important information to be known by me. Peter was very helpful as well, everything was well explained in details and my questions were answered concisely and to the point. Sharon made sure that I was satisfied with the car I bought and for few days she kept in contact with me for the transition in my new vehicle. It has been a pleasure doing business with Bristol Toyota.

tpetersenp

Apr 5, 2016

Very attentive and quick service. Jes Browned was very clear in his explanations and made sure we understood everything he was telling us, as did the sales manager,Peter. Jes made sure I knew that I could come back whenever I needed to for further instructions. I did that after I had the car for two days and Jes was again very attentive and clear in helping me to understand the dashboard systems.I very much appreciated his help.

Sarah La

Apr 5, 2016

Drove all the way from Syracuse, NY. Very personal, helpful and knowledgeable staff. Great experience from start to finish! Definitely worth the trip to save some money and drive away in a great new car!

happy customer

Apr 4, 2016

It's been a real pleasure dealing with a salesman who is interested in pleasing his customer versus holding us hostage until we walk out frustrated. I would be happy to recommend Bristol Toyota and the salesman to anyone that is looking to buy a new car.

Madeleine Pencak

Apr 4, 2016

Everyone at the dealership makes you feel comfortable and they go out of their way to take care of you. This is the 3rd vehicle my husband and I have purchased from Bristol Toyota.

murphy6b

Apr 1, 2016

This is my 5th car purchase at Bristol Toyota and 4th car purchased from Steve. I wouldn't drive any other brand! Steve is wonderful ;)

Prius4Me

Mar 31, 2016

It is my 2nd time buying a new car from Bristol Toyota .Great Service , Great Brand . Always a pleasure to do business with , Thank You *****

raso, marie710

Mar 31, 2016

This is the second Toyota Camry I have purchased from Bristol Toyota. Rodrigo Santos was recommended to me and he was just wonderful in getting me into the car I wanted. He is kind, courteous, informative and very patient. He and the staff at Bristol Toyota are very professional and efficient and made the experience of buying the Camry an enjoyable one. I will certainly recommend Rodrigo Santos and Bristol Toyota to anyone buying a car.

Bought two cars in one week

Mar 30, 2016

The individuals that worked with us at this dealership were friendly, knowledgable, good listeners and willing to take into consideration what our needs were. I did not feel like I was being pressured to buy a car or accessories that I did not want. They completed all tasks in a timely manner. Their enthusiasm, patience and friendly demeaner made this a pleasant experience. I will highly recommend this dealership to all my friends and family.

Sherwin Wexler

Mar 29, 2016

It was a easy and happy experience buying a new vehicle from Bristol Toyota. Dealing with Jes and his crew made buying a new Avalon a fun and enjoyable time.

Not happy

Mar 28, 2016

not very happy with my preowed purchase . When I agreed to buy the vehicle I mentioned several issues with the vehicle and was told that service department would take care of them . Supposedly they serviced the vehicle and currently experiencing the same issue.

Waynelar1

Mar 27, 2016

This is the first time I have bought a car from a dealer and walked away feeling good. My sales person jes made the transaction painless and was very helpful. I will be going back to Bristol Toyota for my next car.

ANGELO SANTIAGO

Mar 26, 2016

Paula was such a huge help. She was very knowledgeable and answered all of my questions. She was there every step of the way. I was on the road in no time. Bristol Toyota Scion is the place to get a car from. Extremely professional staff. Thank you Sharon for showing me the vehicle when I picked it up!

Ernest Nortey

Mar 25, 2016

Kerry blew my mind with his professionalism, and the assistance he gave me when the deal was almost falling apart. I think Bristol Toyota, has the best sales executives i have ever come across. I also want to than Linda Ramsey, for his prompt response to all my questions. I will buy another vehicle from Bristol Toyota in the near future.Ernest

SDan

Mar 21, 2016

I was in a state of flux due to some prior bad decisions I made in regards to seeking a replacement for a 15 year old vehicle. I sought advice from Keith Lincoln at Bristol Toyota and I worked with John Gomes to provide a solution to my situation. It was decided that my best option was to enter a lease agreement for a 2015 Toyota Camry. The time spent with John Gomes discussing multiple options was much appreciated and the entire experience at Bristol Toyota including meeting and speaking with Paul, Peter, and Eddie was rewarding and professional. I am happy with the decision to lease a Camry and I have the folks at Bristol Toyota to thank for that.

Omar21y9

Mar 20, 2016

My rep eas a great person and good with details on my car and you experience and i would definitely recommend there location to friends and family

tariq mahmud

Mar 17, 2016

i am so glad i visit this dealer.i been looking into Honda from 6 month and first visit to Toyota dealer and was able to purchase the car.its all because of the excellent customer service and be able to work with customer.i was offered great price right from the beginning.i will recommend this dealer all day long

robsmithld

Mar 17, 2016

For the second time, Bristol Toyota did a great job with our vehicle purchase. Both Jes and Paul went out of their way to get us into the van we needed for a great deal. We'll be back.

Sue K

Mar 16, 2016

Went to the dealership on a recommendation from a co-worker and was glad I did. Found the perfect car for my sister at a reasonable price and low mileage to boot. Everyone is very friendly and the best part is that they don't follow you around asking if you need help all the time.

M&D P

Mar 15, 2016

My experience at Bristol Toyota was a very positive one, I would definitely recommend them to friends and family. My sales consultant was very friendly and knowledgeable.

Nmarie

Mar 15, 2016

I came in to Bristol Toyota with some idea what I wanted. I drove a few different vehicles. The sales people were very knowledgeable and helpful. They worked with my budget and I ultimately left with exactly what I needed and am very very happy.

tenasia.patrick

Mar 15, 2016

Everyone at this dealership is super friendly and respectful. As well as that I was able to get my car in no time! I would refer any and everybody to this dealership!

Askme1st

Mar 8, 2016

This dealer is by far the best experience I could ask for as a first time car buyer. Sun filled building, good , positive energy in the air and paPaula Fragata. Is a treat to work with. Thanks Bristol Toyota.

DiDi

Mar 8, 2016

Greeted by Jeff McCabe at Bristol Toyota of Swansea,Ma... He proved to be very energetic & helpful in our search for a Toyota Camry. Although he was leaving on vacation the next day, he then left us in the very capable hands of Sharon Jorde who assisted us in finalizing our purchase. This was the only dealership we visited, as we had a positive experience with them several years ago. Thanks again to Jeff & Sharon for a great experience!! Diane D.

Jimmie

Mar 8, 2016

The sales /service staff worked efficiently and patiently to get this transaction on the road ( I wanted a stick shift). Thanks to Jes. Brownell Jes saw to it that minor issues and adjustments were addressed.

Tdupint

Mar 7, 2016

I am pleased to call Bristol Toyota my home dealership I am forever grateful for the service that was provided to me by Paula and her staff

Prospect

Mar 6, 2016

I was a first time customer at Bristol Toyota. I found JR to be very professional and accommodating. He was very easy to work with. I appreciated his follow up. I would recommend him to family and friends who are in the market for a Toyota at Bristol Toyota.Nicole Snow, Service Advisor, was very accommodating as well.

camry1

Mar 6, 2016

I went to this dealership to just look and ended up leasing a car. JR and Paul were great to deal with. No pressure. I would recommend them to anyone looking to buy/lease a car.

AJN

Mar 5, 2016

Our experience was not smooth, but in the end we were satisfied. Our salesperson, Ray is obviously a hard working guy...honest and was easy to deal with.The uneven part was a vehicle breakdown on a test drive and an issue that resulted in not having our car ready when promised.We walked away satisfied because we got the car that we wanted at the price that we found acceptable.We would recommend Bristol Toyota and when you go...ask for Ray.

neil22

Mar 3, 2016

Great no pressure dealer. Got back to me with good pricing and lease packages.Let me fill out credit app on line. My salesman was knowledgeable and courteous.I have purchased a lot of cars in my life and Kerry Parkos is tops.Would definitely refer Bristol Toyota and Kerry to anyone looking for a vehicle.

MVD25

Feb 29, 2016

With a newborn I found it hard to really shop for a vehicle. I was referred to Kristian Ivy at Bristol Toyota and she made it so easy. I told her what I want... How much I was willing to pay and she made it happen when no one else could. My experience was fantastic once at the dealership the building was well lit, spacious, and had a child friendly room which was great for my little one.

calebtacoma

Feb 29, 2016

Kristian, David, and Peter were all extremely helpful in guiding me through the process of buying my new truck. They made my visit educational and enjoyable, and I would recommend them to anyone in the future. I appreciated Kristians' attention to detail. Like waiting at the door, and taking my truck to get the inspection sticker.

Dave

Feb 29, 2016

Recently purchased a new Toyota Avalon and felt that the service was exceptional. JR showed me numerous vehicles and helped me make the right choice. Love the car and would recommend this dealership to anyone.

massachusettstoyotabuyer

Feb 28, 2016

Great experience with Bristol and John D'Andrea buying my Certified Pre Owned Toyota Corolla. John was very attentive and made sure everything was order throughout the process. Would recommend this Toyota dealership to others.

bb2016

Feb 25, 2016

Our buying experience was great due to our salesperson, Sharon Jorde. She went above and beyond and was even able to contend with my Engineer (millions of detailed questions) husband! We hate buying cars, mainly due to all the pressure and undue stress, usually brought on by the "sales" process. If she stays a Bristol Toyota we will be back! Thanks again.

highlander17

Feb 25, 2016

Excellent experience working with John. It was very easy to find the car we wanted at a fair price. We are satisfied with how everything came together. Thanks!

Carbuyer

Feb 24, 2016

Sharon answered the phone immediately, had the car ready for us, took her time with us, and answered all of our questions. The process was straight-forward and responsive. I would be glad to work with Bristol Toyota again.

Jeanne176

Feb 23, 2016

A very special Thank You to Jeff McCabe, for making my car shopping a wonderful experience. Jeff was very professional, knowledgeable and friendly. He was extremely patient in answering my MANY questions. He went above and beyond. I am now leasing a 2016 RAV4. I will definitely refer Jeff to family and friends. Thank you again, Jeanne Mizher

Bkenyon1972

Feb 23, 2016

My experience at first wasnt the best but sharon jorde was excellent and was the first person i wanted to deal with but john gomes said she couldnt meet with me that he would take care of me. At first he was good but as the week went on it wasnt as pleasant

honda

Feb 22, 2016

Bristol Toyota, actually in Swansea, Ma. is a great place to buy a car. Jess my salesman was excellent. purchased a used car and it runs like it's new.

Lisa RN

Feb 21, 2016

Sharon answered my call inquiring about a vehicle I was interested in. She was prepared with the car near entrance and greeted us with a friendly and professional manner. She was very thorough and helpful explaining every detail before we made our decision to buy the car. Every car sales person could use her process to get the job done.

alone & strong

Feb 20, 2016

LEASE to LEASE--I went into Bristol Toyota for an oil change for my leased Yaris-left with a 2016 Camry! Wonderful salesman and staff. I highly recommend Bristol Toyota to all!

Camron2003

Feb 18, 2016

I had a great experience at Bristol Toyota!! Very friendly and customer focused. They worked with me to get the vehicle I wanted for a decent price. I will definitely be back and will refer friends and family too! Ray and Jimmy were awesome!!

highlander

Feb 15, 2016

We have over the years purchased several new vehicles from Bristol Toyota. We have always been pleased with our experience. This purchase was no exception.

nothank you

Feb 15, 2016

Excellent sales experiences in 2002 and now 2016 left me a dedicated Bristol Toyota buyer. I came in with a particular car in mind. I even had the VIN from the inventory on the website. Jes found the specific car on the lot and arranged the test drive without trying to steer me into a more expensive or complicated deal. We negotiated quickly engaging Paul Little to drive the value out of the deal I required and the dealership could accept. I did not go in with the intention of signing a deal that day. I intended to wait for President's Day sale. Jes cleared up that misunderstanding letting me know there would be no need to wait because the Highlander rarely goes into those sales promotions and asked simply where I expected to get to on a price. Then he and Paul worked the numbers to get us there and I signed the deal within three hours. I am the happy owner of a brand new Highlander XLE and enjoying its safety and security for the remainder of this lovely New England winter.

keithc1005

Feb 15, 2016

This was my first time visiting this dealership. Kristian Ivy was instrumental in answering all my questions about their leasing program. The leasing process was timely and efficient! Kudos to Kristian for providing us an excellent experience!

Amandamcdermott

Feb 12, 2016

After going to 2 different dealerships, Bristol Toyota immediately accommodated what I wanted for a trade in value and also threw in the extra mats that I asked for. Sharon was an awesome salesperson to work with. There was no haggling from her what so ever! She did everything she could to get us the price we wanted and also get us in the truck as soon as possible. Jim in finance was also great to work with. He was not pushy or pressuring what so ever. I would absolutely recommend this dealership to anyone!

Cancer16

Feb 11, 2016

We have been doing business with Bristol toyota for over 20 years and Toyota financial for 30 years. We lease Toyota camrys and find Bristol Toyota very professional and accommodating. We have recommended the dealership to several of our friends.In our latest visit in January 2016 our regular salesman JR rocha was out with another customer so jimmy lane offered to help us in his absence. Jimmy was a pleasure to deal with and made the transition to our new vehicle run very smoothly. We were also happy to be able to meet the owner of Bristol Toyota since he happened to be in the dealership that day because they were moving from Bristol to Swansea that weekend. Ed veader was very personable and invited us to come and have a tour of their new facility in Swansea. After meeting him we can see why Bristol Toyota is such a wonderful place to do business.We would highly recommend Bristol Toyota to anyone looking to buy or lease a vehicle.

Annie612

Feb 9, 2016

Jess Brownell, the salesman who helped me, answered all my questions and even explained more than I thought to ask. I had worked with him before and he has always been available for any need I might haveEveryone else I have come in contact with has been courteous & helpful.The atmosphere there is comfortable

sfpboston

Feb 5, 2016

I have not had a car for 15 years when I moved from NY/Long Island to Boston. Living in Boston there was no need for a car but things changed and I needed a car and knew I wanted a pre-owned. When I bought my first car many years ago Toyota was one of my choices but out of my budget. This time around Toyota was perfectly in my budget. I did all my homework looking at KBB and Edmunds, checking prices in the area and throughout the US and quickly found two choices at Bristol Toyota Scion. The process went very quickly and the Sales Rep, Steve Axtell was great. I went in prepared and he was able to answer my questions. I was very happy with the whole process from looking, to test drive to deposit and finally purchase and pick-up. Would only use Bristol Toyota again in the future and would recommend them to family and friends.

leapalnan

Feb 5, 2016

My wife and I started our car search several months back. One of our first visits was to the then Bristol Toyota Scion in Bristol Rhode Island. It was a rainy day that was brought to life by a great discussion with JR, a Sales Associate with Bristol Toyota. We told JR we were in the early stages of our search and needed a great deal of assistance. For the next hour, JR proceeded to answer all the questions on my wife's list. He was amazingly clear and to the point. He understood the Toyota Products and conveyed that quite clearly to my wife and I. He understood we were in the looking stages and he was there to guide us without the pressure. The visit with JR and Bristol Toyota stayed with us for the next few months. Fast forward----After visits to several different dealerships and road testing numerous cars, a decision was made to return to Bristol Toyota and JR. What a great move on our part! Discussions on all aspects of a purchase proceeded from that point forward. With JR's continued assistance an agreement was reached to purchase a Toyota Highlander. The Highlander had all the comforts my wife wanted in a new car. She has finally downsized from her numerous Vans. The last being a Toyota Sienna, remarkable car, with 213,000 miles. We can all assume my wife likes to drive in comfort with a vehicle that carries a lot of Stuff. GREAT EXPERIENCE TOYOTA!!!

postman111

Feb 4, 2016

I was a previous customer and was very pleased with the entire experience. This time we could not come to an agreement and was looking elsewhere when they contacted me and pulled out all the stops to earn my business. Very professional. they worked hard and exceeded my expectations.

truckdude

Feb 3, 2016

From the initial Email inquiry, to receiving the keys to my new, 2016 Tacoma, I was glad I choose Bristol Toyota. The sales person, Sharon Jorde, was excellent. She made the entire experience stress free. The finance manager, Jimmy Lane, completed that part of the transaction without any pressure, or anxiety. Their brand new, state of the art facility, is really impressive. I would highly recommend Bristol Toyota for your next car buying experience.

Deb Clark

Feb 2, 2016

I have bought many vehicles over the past 30+ years from Bristol Toyota. I highly recommend shopping here before going anywhere else. The service is outstanding. Everyone is extremely friendly and helpful. They go above and beyond to get you into the vehicle you want for the right price. I have always been completely satisfied with every vehicle I have purchased new and pre owned.

mmp1994

Feb 2, 2016

I was purchasing my first car And I found the whole process to be very easy for someone like myself that didn't know much about buying a car

Pauline Palazio

Feb 1, 2016

This is only the second time in my life that I purchase a car from a dealership. Everyoneat Bristol toyota was very kind and pleasent. We were very happy with the experience. Steve Axtell is such a joy to deal with, he is knowledable and informed, He listen to what we were looking for and that's what he gave us. I would tell anyone who is in the market for a new or used car to visit Bristol Toyota.

Ayo

Jan 31, 2016

They have good sales people in general. Initial sales contact needs to be trained on follow up with customers. Overall experience wad good.Xxxxx xxxxxx yyyyyy

Michaela123

Jan 31, 2016

This was my first car buying experience and it was nothing short of excellent! Everyone that I came into contact with was friendly and truly cared about my experience and satisfaction. I was so pleased every step of the way. From sales to finance to parts to management, everyone was wonderful! I would absolutely recommend this dealership!

cindysoxfan

Jan 31, 2016

I found the vehicle I was looking for online and worked with Sharon Jorde from start to finish. Sharon was a pleasure to deal with! I never felt any pressure during the process and I would not hesitate to recommend anyone who is looking to purchase a car to check with her to see if she can help. Jim Lane in the finance office worked in conjunction with Sharon to get the deal completed in a timely fashion with all of the i's dotted and t's crossed. It couldn't have gone more smoothly and I was a very happy and satisfied customer when I drove off the lot in my Camry!

Cleocadio21

Jan 31, 2016

Great customer service great help to me and my family would recommend to anyone looking to get a great new car ! Helped along us the entire way from helping pick out the car to getting it registered and delivered to us. Always in constant contact with us to make sure everything is going great. Came in on his day off just to make sure everything was right when we were having some issues couldn't recommend a better person never mind a sales person for help.

mwish

Jan 29, 2016

This wasn't my first time in the car-buying rodeo. I've bought many and have seen my very fair share of very UN-fair dealers. Then enter Bristol Toyota...Fancy building aside (which was a nice touch, though), the team really stood out to me on all levels. From the online staff of Lynda (who worked with me on-and-off for months) and Sharon, to the floor manager David, my salesperson John Gomes, and lastly Jim in the finance office. I felt very comfortable, not pressured by any means, and we all shook hands on a great deal. Information was happily passed along at all steps of the transaction and I wasn't told to wait, to deal with things on my own, etc. No, this was a great working team. Team as in they all worked together. So many other dealerships I've been to treat each dealership employee as their own team and that's just terrible, to the point that it was irritating and I've left. At Bristol, though, it was a breath of fresh air.Again, I've bought many cars in my lifetime and I feel like this deal was very acceptable on all levels. I'm not looking to get at-cost for everything because people need to make money! I get it! However, be known that you will not be taken for a ride here (no pun intended). Come in prepared and everything will go smoothly.You can read my other reviews to see my previous experiences. I will happily say I will return here one day when I am looking for another Toyota. I highly recommend Bristol and this team!

SteveP419

Jan 29, 2016

I have purchased my second car from Steve Axetel at Bristol Toyota and will most like get several more from them when I need to. The entire process is painless and never once did I feel pressured or rushed. They priced their cars well and have given better then average money for the two trade ins I had. Granted they were Toyota trade ins but the other Toyota dealership offered me 3000 less no a similarly priced car! Jim in the finance department was even able to get a better rate once we sat down to finalize the loan. Saved me 5 dollars a month that he didn't have to do.If your in the market for a Toyota, please give these guys a shot at your business.

wayne

Jan 29, 2016

The sales staff was very helpful and very easy to work with. Gave me all the information I needed to pick out the truck I needed.

ctech8

Jan 25, 2016

My wife has a Camry and I had recently bought a Tundra from JR Rocha at the dealership. JR is very knowledgeable and thurough and professional without pressure. The staff is also very helpful with whatever you need. A must see is their new state of the art facility in Swansee, MA. I highly recommend anyone looking for a new or used vehicle to stop by and see JR or any of their sales staff to check them out.

young_old_guy

Jan 24, 2016

JR Rocha seemed very knowledgeable about the different models, the options, and what was available. No real pressure to jump in. He was patient in helping me figure out what car and option package I would be happy with.

hanley, william 123

Jan 23, 2016

We recently purchased a 2016 Highlander from Bristol Toyota. John Gomes sold us the vehicle and he was great. He was very low pressure through the process. The negotiations were straight forward and he didn't waste our time. We had an all around great experience and we love the car!Mary H.

Frank Santoro

Jan 23, 2016

I've owned Toyota trucks for 30 years and the sales team at Bristol Toyota has been one of the best. They definitely care about the customer and their satisfaction. It is not a sell and forget experience. I must commend both JR as nd Roger L on their dealing with me. I really don't like buying a vehicle. But both Roger and JR treated me fairly and with respect. They were honest with me and that is huge in my book. They made me feel at ease throughout the entire process. I would definitely recommend this dealership to anyone and I would most definitely buy a vehicle from these two again!

Steve

Jan 22, 2016

I want to thank Kristian Ivy and Bristol Toyota for putting me in a much better vehicle than I anticipated and a thorough review of the of the warrantee and services

postman111

Jan 22, 2016

They do it the right way. I sold cars for 10 years so I'm pretty good at recognizing BS.....none here. The new store is beautiful and they operate it like you'd expect from a luxury car dealer. Very professional.

Wamtoycar

Jan 20, 2016

Was very please with the service and efficiency of JR Rocha he was upbeat and very pleasant felt confident in getting a new vehicle with him

David

Jan 20, 2016

From the moment I went inside there new amazing building. I was treated with the upmost respect. I was in and out very happy with my experience . I would recommend anyone looking for a new car to check them out first.

MikeM

Jan 19, 2016

No pressure salesman, finance and letting you know all about the vehicles new tech, I rate them excellent. Very friendly dealership, offer you coffee soon as you walk in door.

ruffles

Jan 19, 2016

Bristol Toyota and John Gomes ROCK! Earlier this month we leased a beautiful 2016 Toyota Highlander. It happened to be the exact one that we wanted in terms of color and model, and it was on their lot. This is the fifth vehicle that we (including my son) have purchased/leased from Bristol working with John Gomes. I find that John and the Bristol Toyota management team are not only proficient in the products that they sell, but they also care about the customers they serve. They understand that buying a car is a significant financial undertaking for most people (at least it is for us) and one not to be taken lightly. Throughout the process, John was very respectful of our interests and was eager to help by providing technical info or answering any other questions. He was fantastic...never over-bearing. As far as price is concerned...we received a very fair offer...let me restate that...we received an excellent offer to lease the Highlander. Trust me, I am knowledgeable of the financials associated with auto leasing... it was an excellent deal. When we picked up the Highlander the vehicle had been prepped magnificently, both inside and out and with a full tank of gas. Rodrigo Santos helped with the delivery process. He too was fantastic. He made sure that we were familiar with all of the safety features and all the high tech stuff before driving off. All in all, this is our dealership, simply can't find a better one.

HeroDanny

Jan 18, 2016

I bought a used 2010 RAV4 V6 today and couldn't be happier. Car is great condition and the sales team was great the entire time. I really felt comfortable there and there was no pressure at all which made the choice more obvious for me to go with them. Very nice facility, clean everything, I honestly couldn't say more about how great this place was. Everyone was great that I interacted with and I will be sending everyone I know who's looking for a new car to them. I spoke with Sharon Jorde via e-mail and she responded promptly to all my e-mails and answered all my questions. I then worked with Kerry Parkos when I arrived at the dealership and he was excellent. He was very professional and made sure everything was taken care of. I really loved how everyone was very relaxed and allowed me to think about my purchase and wasn't trying to push me to make a decision. It made me more comfortable which allowed me to make my decision to go with them. Finally I worked with Jimmy Lane and he was great. Very nice guy who went over all my options and explained everything thoroughly and wasn't pushy at all which, again, was my favorite quality about this whole entire place. All in all I was very pleased 5 star business and I wouldn't hesitate to work with again.

Adam 25

Jan 17, 2016

I am pleased to give a excellent rating and review for my experience at Bristol Toyata. I was treated with professionalism and timely courtesy. The knowledgeable staff was friendly and thorough. From my first interaction to the time I left with my vehicle I was completely satisfied.

Msj40

Jan 15, 2016

There was no pressure, salesman was very attentive and on top of things. I leased a 2015 RAV4 for a good price and I love the car!

mikeh

Jan 14, 2016

Considering a new car? You should talk with Paula Fragata, sales manager at Bristol Toyota. Remarkably, she'll talk to you about your particular needs, first! She talked to me in an easy going way and made sure everything was to my satisfaction. For good advice about purchasing a Toyota, I highly recommend that you talk to Paula!

Lori P

Jan 14, 2016

I've done a lot of business with Bristol Toyota over the years. I always feel like I am getting a fair deal.I had some time before my lease expired so I went to visit another Toyota dealership. I was told they would be the lowest price but Bristol was able to match their bottom line. Doesn't make sense to go anywhere else if they can offer the same deals in town.

fcastle

Jan 12, 2016

I just recently purchased a Toyota Tacoma from this dealership(my 3rd vehicle purchased from this dealership). I am very happy with the truck. Its very clean, looks like a new truck and the process of purchase is very easy with this dealership. JR Rocha has now sold me 3 vehicles and i cannot see myself dealing with anyone else. He is very professional and respectful, answers all questions regarding vehicle and finance, meets all needs at time of purchase and he makes the process very easy. I know whenever i go there to buy a vehicle JR is going to make the deal work to what i want. He is also the only salesman i know to check on the buyer AFTER they purchased the vehicle to make sure they are happy. That says alot about his professionalism and experience. If you are looking for a great vehicle for a reasonable price go to Bristol Toyota(now located in Swansea) and ask for JR Rocha. He will get you into the vehicle you want at the price you want.Michael LevesqueBristol RI 02809

VolvoRguy

Jan 12, 2016

The salesman was great. The sales staff, F&I guy, even the receptionist was great. My negative experience comes from the way they handled the situation when my (new to me) car broke down less than 36 hours after driving it off their lot, leaving me and my child on the side of a busy street in the early morning rush hour. Being from out of state I couldn't feasibly tow it back to them and had to get it towed and repaired locally, which I paid for up front. Because I am in the automotive business, I even got it repaired at wholesale price. After weeks of phone calls (mainly by me calling them and them not returning) and faxing the bills to them twice upon request to 2 different people, they finally offered me half of the repair bill. I had to threaten legal action for them to increase it and I "settled" for two thirds of the total cost of what I had to spend to get my car back on the road less than two days after purchase. I understand I didn't buy a new car but TWO DAYS AFTER PURCHASE? The right thing to do would have been "I'm terribly sorry this happened. What can we do to make it right?" Instead I got arguments, phone calls not returned, passed around to different managers, and after a month finally got to settle on a price because I just wanted to move on.

Radigreg1

Jan 12, 2016

Jes was very helpful in getting me the best deal possible at the end of my lease. I am very happy with my new Toyota Corolla!

Charliehorse 75

Jan 12, 2016

Always treated respectfully and able to agree on reasonable purchases. Have been trading with them for over 25 years and continue to do so. Currently service 3 cars there on regular basis and am always pleased with the service department and Dave who is always pleasant and accomadateing.

Tmassa14

Jan 10, 2016

My first visit to Bristol Toyota was February 2012, I leased a Rav4. Mr. Gomes really listened to me and found me the vehicle I kept for 3 years. Mr Gomes was patient, informative, kind and helped me understand the lease process. When I returned this week Mr. Gomes had the day off. I was given a different salesman. He did not listen to my request and I left disatisfied. Due to my loyalty to Bristol Toyota I did return and once again Mr. Gomes was there, he listened made me feel comfortable, explained the changes in the Rav4 and found me the perfect Rav4 for me to lease.I can honestly say if it wasn't for Mr. Gomes I would have gone with another dealership. He is an asset to your company and should be recognized for his knowledge and customer satisfaction.

rav4owner

Jan 10, 2016

I was very pleased with my overall experience with Bristol Toyota. The salesmen, financial managers, and service department are all top notch. My salesman, John D'Andrea was professional and informative and at no time did I feel pressured into making a decision. Everyone was very pleasant and they all seem to really enjoy working at Bristol. I would highly recommend the dealership to anyone who wants a great sales experience and a great deal on a vehicle. They had the exact vehicle I was looking for and I am very happy wii my RAV 4.

bridges

Jan 10, 2016

Our salesman John Gomes was very helpful in going over the various models and options available in our price range. He was patient and friendly throughout the negotiation process and this on a very busy year end sale weekend.

Gary2016

Jan 9, 2016

Stephen the salesman is great and David in service over the years has been extremely friendly and helpful with everything regarding my cars purchased through Bristol Toyota

joanie123

Jan 8, 2016

JR was very professional and courteous through the entire leasing experience!!!! i went to have my 2013 AVALON serviced and I leased a new 2015 AVALON ...

hunter

Jan 8, 2016

John and the rest of the staff at Bristol Toyota were friendly & easy to work with. I got a great deal on my 2012 Highlander which I purchased from them in 2015. Excellent customer service!

ray1949

Jan 8, 2016

We found everyone to be courteous, and professional. The sale went well, and efficiently. Options, and additional services were effectively presented. The vehicle was perfect for our requirements.

Nicholsonear

Jan 7, 2016

John was excellent and a great help! He had automatic starter already installed when we came. I highly recommend John to anyone buying a car.

LoridP

Jan 5, 2016

Bristol Toyota has gained a customer for life. The experience was extremely pleasant, quick and most of all comfortable in regards to not being pressured. Sharon was outstanding. Any questions I had before the purchase of my new vehicle were answered promptly by phone or text. She will help you at anytime, day or night. She made us feel like family. I actually look forward to visiting her when I do my oil change. Jim did the financing for me and that was another pleasant aspect. He was professional and gave the best interest rate so I did not have to go elsewhere! Very easy transaction, they took the time to listen and match me with the perfect car, best price and the best service. Thank you, again! Looking forward to seeing everyone in the new building!Lori Phillips

Sara Pag

Jan 5, 2016

A huge THANK YOU to Kerry and the guys over at Bristol Toyota!!! I am thrilled with my recent leasing experience. The customer service here far exceeds the customer service at any other dealership. David Lotero in the internet department was very helpful texting me about their specials before I was able to make it in. Kerry Parkos in sales helped me throughout the whole process and I really cannot say enough good things about him! Kerry is very friendly and honest. He is so thorough that when I finally got the car keys, he sat in the car with me and explained every single button. Jimmy Lane helped me with financing, and he too answered my million questions. Roger Landry, the sales manager, is very pleasant and he made sure I got the best deal possible.I couldn't be happier with my new car and I am excited to bring it in for service at Bristol's new location in Swansea!

Kwapalapagus

Jan 3, 2016

The process was so smooth. My salesperson, Paula was great! She informed me about all terms as well as the functions of the car. She is very pleasant which makes the commitment with the dealership work. I would definitely recommend her and this dealership to anyone.

Wendy

Jan 1, 2016

I have leased my Toyota Corollas from Bristol Toyota for nearly twenty years and have always been completely satisfied with the ease of process, cost of the lease, courtesy of the staff, and excellent service - both in the purchase and maintenance of my vehicle. The product - Toyota Corolla - is perfection! The perfect size auto for me and my needs. I service my car on schedule, fill the tank, and go! Totally reliable auto; totally dependable dealership!

123456789

Dec 31, 2015

I come from a military background so for Paula to maintain the customer service that she did and go above and beyond was really something else. Smooth and easy sailing.

Teddy1

Dec 30, 2015

I had a great experience leasing a RAV 4 yesterday. No hassle, no games just a fair deal. I highly recommend them. Professional and Courteous.

michterrien

Dec 30, 2015

Sharon was very pleasant and did not pressure me at all like other car dealerships. She was very helpful and responded to my emails promptly. I would definitely recommend her and this dealership. Pleasant experience

DP2129

Dec 29, 2015

Bristol Toyota is a great dealership to purchase a new car from, their entire staff was very welcoming - especially Steve Axtell my sales consultant. He made the process smooth and easy, which put me into a brand new 2015 Avalon - my first car choice! Thank you to everyone at Bristol Toyota who helped me get into a new lease without the hassle and worry of getting into a new vehicle!!

Ruddy

Dec 29, 2015

Paula Fragata was wonderful with me. She's amazing with the costume services. Paula know how to please clients because she find out what is important to them so they can be happy.

karri22

Dec 28, 2015

We bought our 2000 Camry ( which now has 300,000) here. In buying our new Camry, we found JR easy to talk with, we explained what we were looking for in a new car, he listened patiently, he answered our questions very thoroughly and came back with a price that was within our budget. We would recommend this dealership to our friends and look forward to the opening of their new building in Swansea.

bjlj3512

Dec 28, 2015

I considered Bristol Toyota for purchasing my 16 Tundra Crew Cab as well as a few others. I have been bringing my Tundra for service since 2010 to Bristol Toyota and have been extremely satisfied with the level of service provided. After careful consideration, I decided to begin dealing with Bristol Toyota for my new purchase. I Initially dealt with Lynda, then I visited the dealership and met with John Gomes and Paul Little who were outstanding. They went out of their way to secure me a Tundra with the colors/options I wanted, where they literally had to go a couple states over. Great price, smooth transaction, very proficient and extremely considerate of my time. Jim Lane in financing was also very proficient, knowledgeable and considerate of my time.

Bob

Dec 28, 2015

Overall a fairly straightforward sales transaction. However, a bit more drama in negotiation of the sales price with things like requesting my charge card to show the sales manager the "offer being discussed is serious" and then ultimately leading to a $200 change being made on the card upon acceptance of the offer prior to leaving the dealership to go to the bank for a check to make full payment. I would assume this is to limit "deal shopping" after final price negotiation. This process is a bit of a put off as it indicates the dealer does not trust it's customers. Not the fault of the salesman as he appeared to be following the a set policy and ultimately I obtained the car I wanted for a fair price.

WHFS52

Dec 28, 2015

Great place, great people. They beat everyone's trade in price and gave me a good deal. I was treated with respect and would recommend them to anyone.

Jenk401

Dec 28, 2015

I highly recommend this dealership due to their timely response to my inquiries, and the professional and courteous manner in which they handled my business. Steve Axtell handled the sale of the vehicle, and I greatly appreciated his relaxed and cheerful attitude. In addition to Mr. Axtell, the staff who helped aquire my car, and put together the lease (and it was tricky!) were fantastic. I have recommended this dealership to friends I know who are lookiing to purchase, and I will continue to sing their praises. Thank you Bristol Toyota Scion!

Jill and Tom

Dec 24, 2015

We've been leasing Toyotas for over 20 years. We've worked with several dealerships (and salespeople) during that time. We can say, without reservation, our experience with Kerry Parkos (our salesperson) of Bristol Toyota Scion was terrific. He was very respectful as he guided us through the process in a very calm, no-pressure manner--which we greatly appreciated. Kerry took the time to explain everything, answered all of our questions and responded quickly to phone calls--our communication was exceptional all the way through. He definitely went the extra mile to find us the Rav 4 that we wanted. It's gorgeous!If you seek a positive car-buying experience, call Kerry Parkos at Bristol Toyota Scion.

Rav4Fisherman

Dec 23, 2015

Just a great experience and excellent transaction; straightforward and reasonable. I did careful research on used car market in southern New England and narrowed options down to several vehicles at several different dealerships. Bristol Toyota was the first on the list. Everything went exceptionally smoothly! Sharon J was personal, friendly, respectful and professional. Zero pressure games. I made an offer and we reached a mutually agreeable price without dramatics or pressure. I'm very happy with not only the vehicle but also the level of service, purchase price, dealings with financial manager Jim Lane and overall customer experience. Best of luck with the move and your new home folks!

Sue 2016

Dec 23, 2015

The men that serviced us at Bristol Toyota were very professional. Our salesman, JR, was very respectful and cordial. He was very patient and took the time to answer all of our questions. He explained everything in length to make sure we understood. He had very good personal skills and listened to our requests in a very appropriate manner. He did everything to make us comfortable even offering us coffee or water. Buying a brand new car is a big investment that I had never done before. I felt respected in the manner JR and his managers dealt with us. I would recommend Bristol Toyota and their salesman, JR, to any of my friends or acquaintances. I also appreciated a full tank of gas in my new vehicle.

Rhody

Dec 22, 2015

The salesman I talked to, John D'Andrea was great to work with. He listened to what I wanted and did not try to sell me something I did not want. He had to order my Tacoma and told me it would be 4- 6 weeks before it came in, I had it in 2 weeks! It was exactly what I wanted. Every question I had, I got a prompt answer to. This is my first Toyota, it won't be my last. In the past, when I bought a new car, the relationship with the dealer ended when I drove the car off the lot. Not so with John and Bristol Toyota. I have had the truck just over a month and have had at least 4 conversations with John since the sale. The finance manager got me a better rate than I could get through my own credit union. Overall a great team to work with.

jkent737

Dec 22, 2015

Bristol Toyota is a great place to purchase a car. I have leased many cars from them over the years. They are professional and not "pushy". They listen to what you would like and suggest what they think would be best for you. They take the time to explain everything. They even stay in touch with you after you have purchased a car. That is one big reason why I continue to go back to them.

Nate

Dec 22, 2015

Ten years ago, I bought my first Toyota Prius. It was the only time in my life that I bought a new car from a dealer. I had to, because Priuses in 2005 were available only through waiting lists. There was no haggling on price or anything else. Take it or leave it.Two hundred and twenty one thousand miles later, I wanted another Prius. There was no comparison. The dealers wanted to sell me new ones, but ConsumerReports said the best values were Priuses with three to five years on them, and the average mileage on a five-year old was 68,000 miles.I shopped online all over New England. I was willing to go 100 miles for a great deal, and I found it in Rhode Island. Again, there was no haggling on the price, but I successfully negotiated the financing at Bristol Toyota, which will soon be in Bristol County, Massachusetts instead of Rhode Island. Because it was a Toyota Certified Pre-owned Car, I bought a car even better than new. I have been saving money since Day One.

alafunt

Dec 21, 2015

For me, buying a car can be like going to the dentist and I kept putting it off. I finally decided to look at Scions and ended up at Bristol Toyota and I'm glad I did. There were some bumps associated with my trade-in but thanks to JR and rest of the sales team everything went smoothly. My experience with their service department has also been excellent and can only get better at their new location.

vsaddow52

Dec 21, 2015

John Gomes is the reason i will keep coming back to Bristol Toyota, he is a professional in every sense of the word. I have bought 3 new vehicles from Bristol Toyota and traded even more. Their Management staff offers a no pressure relaxed atmosphere that makes you look forward to your next experience in purchasing a vehicle which says a lot for this industry when you go to other big name dealerships that throw un-experienced salesmen at you who give you the transparent cheap sales talk that gives the industry a bad name. I can't wait to make my next purchase at Bristol Toyota!Sincerely,Victor Saddow

Jon

Dec 20, 2015

I have purchased multiple cars and trucks from Bristol Toyota and I have always had a good experinece. Everyoene is easy to work with and the entire purchasing process is easy. Service staff is excellent also.

Tmoney33

Dec 18, 2015

The entire process was smooth and seamless. My sales person Sharon was very helpful from beginning to end. I had the car in mind I wanted to look at and it was ready to test drive when I arrived. Price was great and would definitely purchase another vehicle with them.

wevans

Dec 18, 2015

I've leased both of my vehicles through Bristol Toyota for the past 5 years. The entire staff always goes the extra mile to give me the best deal and service possible. JR is an outstanding sales representative. I highly recommend Bristol Toyota, and will continue to lease my vehicles with this dealership exclusively.

john

Dec 18, 2015

Jr is a great guy best experance i ever had ata dealler . ps keth is top notch manger great job giys thanxs ill b back in futher

smc819

Dec 17, 2015

A very satisfactory experience purchasing my Rav 4 from J R and Bristol Toyota. I was researching a new Rav 4. But J R showed me a Rav 4 that was just turned in from lease in excellent condition with very low mileage and Toyota certified. The car had everything I wanted and was an excellent price. Bristol Toyota Service had the car prepped and ready for my wife's test drive that evening and we purchased the car. JR and the Bristol Team gave us an excellent no pressure sales experience.

Kimberly

Dec 16, 2015

I was looking for a Highlander with captains chairs. I inquired on line and received a prompt call from Sharon Jorde letting me know she had what I was looking for. I received the royal treatment from Sharon during the entire sales transaction. She also picked me up and brought me to the dealership on delivery day. I would definitely send friends and family to Bristol Toyota. Thank you Sharon! You are an asset to the dealership.

Wadeol1

Dec 16, 2015

I went in to this dealership with one car in mind and was helped by JR who was extremely helpful and was able to assist me with my unique situation. I was given a great price with no run around and am loving my purchase. Thank you Bristol Toyota and JR you have EARNED a lifelong customer. P

freebird110

Dec 15, 2015

After my family has purchased/leased 7 automobiles, I feel I am qualified to say that this is the dealership to buy your next Toyota, Bristol Toyota is the only Toyota dealership in New England that has won the Toyota President's Award for 27 consecutive years!There is a reason!

Loretta

Dec 15, 2015

Thanks to Sharon Jorde! Sharon did an excellent job of answering all and any of my questions and answered me promptly during the process of purchasing my 2003 Rav4, which I love! She was awesome and so was Jimmy! :-)

Valesio

Dec 14, 2015

Rodrigo and the entire staff was the single reason I purchased from Bristol Toyota. I was leaning towards another vehicle, but service and personality is too important these days. Go meet Rodrigo and you will find an honest salesman looking after your best interest. Great heart and genuine. And the price was excellent. You can't ask for more than that. Thank you Rodrigo.

Denise from Seekonk, Mass.

Dec 14, 2015

JR Rocha was our salesman and he was very easy to talk to, answered all our questions and went above and beyond to assure that we had a professional and seam-less experience while purchasing our new vehicle.

Pete Martin

Dec 13, 2015

Best car buying /leasing experience my wife and I have ever had ! Sharon and the sales mangers Riger and Keith were great ! We love the new car !

momlava156

Dec 12, 2015

Took my Mom in for a new car, she's always had a Volvo but fell in Love with the Rav??, she's 82, Sharon was such an awesome person and took the time for an elder. Thank you. We will be back. Not everyone takes the time to get to know the wants and needs of a customer. Thanks Sharon Jorde

Cargal

Dec 10, 2015

After researching on line and in person, I decided to return to my local East Bay Toyota dealership for my 2015 car. I was guided through my investigation by JR, one of Bristol Toyota's knowledgeable and patient sales people, who helped me determine that leasing was an appropriate option. I was impressed by the respect I was shown, despite my being a woman alone, as well as the flexibility JR exhibited when I asked to repeat several test drives. He and the business manager helped make this a painless process. In fact, the business manager even initiated a conference call to one of my family members as we finalized our transaction.

jlawrence79

Dec 10, 2015

My wife and I found ourselves in need of another vehicle, and drove from Connecticut to take a look at the one we were interested in. We met with JR, and instantly felt at ease. He answered all of our questions, and was more than helpful and patient as we chased our 1 year old daughter around the dealership. At no time did we feel any pressure to buy the vehicle, but knew that we wanted keep dealing with JR and the other members of the team at Bristol Toyota to find the right fit for our little family. The staff at Bristol Toyota helped us find the right vehicle, at the right price, and even did the leg work to track down our lost title for our trade. We would gladly make the trip again and again to receive the same friendly and professional service, and would highly recommend Bristol Toyota to any of our friends and family.

Brandon401

Dec 10, 2015

I would like to thank Paula for helping me get into a nice vehicle so I can drive for Uber. She was very patient and friendly and help me through all the paperworks and dealing with the insurance company. I recommend this place and especially Paula to everyone that is interested in a car.

Jcabral88

Dec 8, 2015

I was recommended this place by my brother-in-law and now I don't imagine dealing with any other I bought my first toyota here a 2016 4x4 4cyl sr5 tacoma and I love it

tapr59

Dec 5, 2015

A special thank you to Sharon Jorde who helped me with my purchase of my 2012 Rav4. She is a wonderful person and is always ready to answer questions that may arise. I am pleased with my car buying process at Bristol Toyota.

Smelo89

Dec 4, 2015

First, I just want to say I wouldn't go to any other dealership and I wouldn't want any other salesman. JR ROCHA is a GREAT salesman, and I consider him a friend. I love the service I get every single time I walk in to this dealership,whether it be for a BRAND NEW SUV,for service, or just for browsing purposes. I walked in thinking there was NO way I'd be getting out of the mess I was in, and I walked out to a BRAND NEW 2015 RAV4!!!! These salespeople are definitely like family! It's wonderful that I can also check my email and have a message checking up on me, my service, and vehicle! Walking in to Bristol Toyota and being greeted by name is phenomenal ! I recommend this dealership and JR ROCHA as the number one place to go and salesman to talk to,even just for advice!!! Just go by, what do you have to lose? Nothing! But you'll definitely gain,amazing service,deals, and friendships!!!!

JonnyV

Nov 30, 2015

Jes at Bristol Toyota was great to work with. He ordered the car I wanted and it arrived before expected. Easy buying process. Roger is a great guy . They all made it so easy

mmassa27

Nov 30, 2015

This was my 3rd vehicle I have purchased from Bristol Toyota. They are close in proximity for where I live which makes it convenient for me when it comes to service. Great salesman also.

pjdauphinais

Nov 9, 2015

We stopped into Bristol Toyota to price out leases and ended up leaving with an amazing car. The willingness of the staff to help and get us the best deal possible was astounding. A particular nod to Jes Brownell and Paula Fagata as well for their help.

Highlander2015

Nov 8, 2015

I would like to thank the bristol Toyota team for helping me with my first vehicle lease special thanks to JR Rocha, very satisfied with the new Toyota highlander..

balto1

Nov 7, 2015

I traded in my 2013 tundra and leased a new one from Bristol Toyota. They were great to deal with for the most part . The on problem is that I put a deposit down of 390 and my payment was only going to be 360 so at closing they said they would mail me the difference. They still haven't paid me and its been 2 weeks, I called and they said that they don't owe me anything. Shady

Eladio14

Oct 31, 2015

Just received my new car with the Uber program, im so excited now that im independent. Paula Fragata emailed and texted me before i arrived with everything i needed to know to make my experience the best. Wonderful customer service, excellent overall service from her and the whole team. I would recommend this dealer to anyone looking for a car, they will move to exit 2 of 195 so theyll be closer for service. Thank you Paula, because of you i now have financial freedom, you are the best!

JZ

Oct 22, 2015

Everything about the process was great. Jes did a great job of presenting options to me. I was happy with the whole process. Can't wait to see the new facilities!

Greenbaum

Oct 20, 2015

Paula was amazing. She went above and beyond in helping me get the car I wanted. She was efficient and friendly and wonderful. Everyone I interacted with was very nice. I have scheduled service there in two months and I have no doubt it will be quick and painless. You are in good hands with this dealership and especially with Paula.

Thenmc

Oct 17, 2015

I went into Bristol Toyota looking for a used Toyota with a good gas mileage. John D'Andrea took me around in multiple vehicles, he even let me drive to the highway about 5 miles away to get a feel for how the car handled on the highway. He got me into a Ford CMax at a great value. The whole team was patient and John was no pressure but very helpful.

marissavarao

Oct 17, 2015

I worked with Rodrigo and manager Paula. It was by far the best car buying experience I have ever had. He was not pushy like the typical salesman and was very thorough with showing me the car, most knowledgable salesman I have ever dealt with. Always asked if I had questions and if I did he was ready to answer. Customer service was exceptional. The entire process went so smoothly from chosing the car to picking it up.

Lea925

Sep 30, 2015

I went in knowing what I wanted which helped, but dealing with Steve was so easy. He is not pushy like the stereotypical "car salesman." He helped me find the perfect car at a great price!

Melissa 2015 Toyota Corolla S

Sep 30, 2015

I can honestly say I have been 100% Satisfied with my overall experience at the Bristol Toyota dealership!! As soon as I drove in the lot I was immediately acknowledged and treated with the most respect! John D'Andrea was awesome! Not only was he friendly, polite, patient, kind, he had a sense of humor! He was not pushy but he was knowledgable and honest! He answered all my questions and anything he wasn't 100% on he found the answers and never mislead me! He worked with me asked what I wanted in a car and what my budget was like! Him and the management went above and beyond to make sure all my needs were meet! The financial department was just as good! Jimmy Lane gave me all the details and was great with return calls and makin sure I understood each and every aspect of the purchase! I would recommend this dealership to anyone. i would return to them with no hesitation! Thank you to the staff for making my first time getting a new car a great experience!! ??Look forward to dealing with you in the future!! Melissa

Jody

Sep 14, 2015

J.R. Rocha was a pleasure to do business with. He was very attentive and made the whole car buying experience so easy. We would not hesitate to purchase a vehicle at Bristol Toyota again.

buy

Aug 11, 2015

we came to Bristol Toyota to buy a used car and was greeted by John Gomes who showed us a few cars we couldn't decide on what we wanted then John started asking questions on what the car was going to be used for then he pulled up a Chevy Impala that was in the budget and we liked the the car so we ended up purchasing the car I will recommend John and Bristol Toyota to friends.

Cathy Sousa

Jul 16, 2015

hAD A WONDERFUL AND EASY EXPERIENCE PURCHASING A CAR HERE!

N Hoague

Jul 3, 2015

I was looking for a RAV4 for my Wife and started at Bristol Toyota because they had a huge selection of vehicles in multiple colors and packages. After getting some numbers on the vehicle I had picked out, I left to get a couple more quotes from other Toyota dealerships. I spent the next 3 hours looking around and ended up coming back to Bristol Toyota because no other dealership could match the price. The salesman JR and sales manager Paul went above and beyond to make thing work for me and I could not get that at any of the other dealerships. After the paperwork was complete I talked with Paula in finance to get the finishing touches done on the deal. Paula was not only very paitent but also very easy going and knowledgable of the Toyota products available. I would highly recommend this dealership to anyone. Everyone at Bristol Toyota was very upfront and didn't try to sell me something I didn't need and I think that is the most important thing of all.

Jospeh Silva

Jun 30, 2015

J.R. Rocha was very, very helpful in making a decision for us. We got the right vehicle in the right color. Paula Fraggatta was also very accomodating as far as pricing, trade in value, and she`s a beautiful person.

The Araujos

Jun 26, 2015

Great experience. Definitely would recommend anyone to buy from here. J.R. Rocha was very patient and helpful in every way. J.R. knows his cars.

B. Vieira

Jun 26, 2015

I first came to Bristol Toyota because of the reviews. Salesman J.R. Rocha was aces.

Cynthia

Jun 23, 2015

I recently purchased a certified preowned Toyota Highlander from John D'Andrea at Bristol Toyota. There were no high pressure sales tactics and I was able to get the vehicle I wanted for a great price. The entire staff was extremely friendly and helpful. John has been in touch with me several times since my purchase to be sure I am satisfied and to let me know he and the staff are readily available if I should need anything. Great overall experience!

Stewart A

Jun 22, 2015

Couldn`t be happier with the dealer, car or salesman, J.R. Rocha

Florence B

Jun 22, 2015

I think the customer service, knowledge, large choice of products, and location, contributed to the overall experience. However, I`ll be looking forward to the new location. J.R.Rocha is an extraordinary sales rep.

Eileen Major

Jun 18, 2015

we came into Bristol Toyota to look at a Sion TC and was greeted by John Gomes who was very help full in showing us the car he is a very nice salesman not pushy at all we will send friends back to Bristol Toyota and see John Gomes.

BMac

Jun 18, 2015

John D'Andrea was a great help and I had a great experience overall. Great assistance and friendliness over the phone. A good group of people to work with.

Jane

Jun 18, 2015

I recently purchased another brand new corolla sport, this is the 3rd vehicle Steve Axtell has sold me. His professionalism and courteous manner makes the sale!

Bcirillo

Jun 15, 2015

Steve Axtell is the best! Couldn't have asked for better service. Nobody better in the business when looking for a car. He actually helps people get what they want without getting ripped off! Toyota is lucky to have him . A key asset to their sales success

S. LON

Jun 14, 2015

I have to say that this was the best buying experience I have had with a dealership! JR and Jimmy were wonderful with the whole process..made me at ease. They were straight forward and honest, didn't feel like I was being pressured to buy like other places, and also they helped me obtain a reliable used car within my budget and credit score when no other dealerships would. Thank you, SL

Wendy E

Jun 11, 2015

Exceptional customer service from J.R. Rocha, who sold me my 2nd leased vehicle today. I will be a repeat lessee for many years to come. Paula Fragatta went the extra mile to find me the exact vehicle I wanted. Bristol Toyota is my dealership.

Susan F

Jun 8, 2015

Visited Bristol Toyota with no expectations except that i dont like going through the car buying process. I got to sit with Rodrigo and he was patient with my questions and made sure he knew the answer to my questions before answering. I really appreciated that he did not just give me the runaround. I hope when im ready in a few years. that will be able to work with Rodrigo again.

Lilia S.

Jun 6, 2015

J.R. at bristiol Toyota was excellent nd completely thorough. The deal surpassed my expectations, and I`m eally happy that everything was done expediantly. I first talked to David on the phone. He was very personable, so I felt comfortable and looked forward to meeting this person. I enjoyed looking over the "MEET THE STAFF" on thier website, where I found J.R. whom I know as a family friend.

Chery rocha

Jun 4, 2015

all of my family have bought cars for many years at this facility , always friendly prompt service . Steve Axtel has always been our dealer and has always treated us with the upmost respect and always gets us what we want even through challenging situations . He is like a member of our family and we feel he always goes above and beyond in order for us to have the best deal that fits our needs . Bristol Toyota isn't just about selling you a vehicle , their about making sure you are 100% satisfied before you leave . And the service continues even after you buy with courtesy calls and an excellent service department . We highly recommend buying you next vehicle here

Justine Louro

Jun 1, 2015

I came into Bristol Toyota because John Gomes was highly recomended to me, he greated me asked what i was thinking on doing.I told him last year I bought a jeep wrangler and did not want to stay in it and would like to trade out of it. John took this inf and found me a BMW I3 that i fell in love with he was also able to keep my payment around the same although it did go up about $40 I was happy with. JOHN GOMES WAS GREAT.

Marcu Lee

May 28, 2015

Came down to Bristol Toyota to look at used cars and was greeted by John Gomes I told him what Iwas in the market for heshowed me three cars yhat where in my budget I did pick a 2012 Camry SE sales process was simple paper work was easy. I will come back to see John Gomes in the future, also will highly recomend John Gomes and Bristol Toyota nice job Guy's. Marcus Lee.

S Liberty

May 27, 2015

I recently decided on leasing a brand new Toyota Corolla Sport from JR Rocha & my experience was wonderful. He was very friendly and helped to get me into a car I was comfortable in & could afford. My mother and father also spoke with him regarding a car and loved him as well. He's the man, & I love Toyota.

Max

May 27, 2015

It's a great dealership that handles any questions well and makes the buying process simple. Steven Axtell is extremely helpful with the buying process, and made the whole ordeal stress-free. I highly recommend him!

Bob

May 26, 2015

This is our third car Bristol Toyota. You have to ask for Steve Axtell. Great salesman, very attentive and thorough. Looking forward to the next lease from the new building, which we understand will have a fireplace and jacuzzi (maybe).

Patrick

May 26, 2015

Worked with Steve Axtel on all cars I purchased. Once again he made the process easy, treated me fairly and did a great job. Would definitely buy another car from him and this dealer, have not been disappointed in the cars and the service department is good. Steve has been there for 20 years and will be there if you have any issues. They do a nice job overall.

AllieM

May 26, 2015

Went in yesterday to lease a new car and was lucky enough to get Steve Axtell. He was so nice, friendly, answered all my questions, and did an overall excellent job! If you are looking for a new car from Bristol Toyota I definitely recommend having Steve as your sales consultant!

LouAnn C

May 23, 2015

I have been dealing with Bristol Toyota since 1997. Steve Axtell is my go to guy! Very knowledgeable, help and friendly, So far all of my experiences with Steve and Bristol Toyota have been great! Would not hesitate to refer anyone to Bristol Toyota and deal with Steve.

Anita

May 23, 2015

I have purchased all of my cars from Bristol Toyota. The service is wonderful and the staff is very professional and wonderful to deal with. Steve Axtell, who sold me my recently purchased RAV was truly a pleasure to work with. He takes time to learn what is important to his customers and is definitely passionate about making sure that customers are satisfied with the cars that they are buying. Thanks Steve !

Joann Sleeper

May 22, 2015

I drove onto to Bristol toyota's lot to look at used car's and was greated by John Gomes he asked me if he could help me I said I was just looking and did not have much time he asked me what I was looking for and budget, he showed me a 2010 Corolla sport I really like the car and it was in the buget I left a deposit came back the next day and bought the car. John gomes was great, I will send family and friends.

Jake

May 21, 2015

Overall great experience, easy service, very fluid with extremely friendly people an atmosphere

Liz D.

May 20, 2015

Bristol Toyota is our choice for all of our car purchases and we especially appreciate the wonderful service we always receive from salesperson Steve Axtell. He is the best at helping you get the car you want most at the best price. Thank you Steve and all the staff at Bristol Toyota for another excellent buying experience!

L.Ryll

May 20, 2015

If you are looking for a new or used car, Bristol Toyota is the place to go. In October I was looking to purchase a new Rav4 and met with Steven Axtell. He listened to our needs and was very knowledgeable about the vehicle. He made buying a vehicle easy which is why we also bought a used Corolla from him recently as well! I would totally recommend Bristol Toyota and Steven to all my family and friends!

Richard Masse

May 18, 2015

Bristol Toyota. Thank you to John Gomes for helping us on the purchace of a 2015 Sienna, he was very understanding of our needs and want's. Dealing with John Gomes was very simple and easy we had a number in mind and he came through for us yes I will send family and friends to work with John, Great job.

Joanne Goldstein

May 18, 2015

I have been shopping online and was not getting the information that I needed to take that next step or the attention. I contacted Bristol Toyota who requested a little more information from me. At first I felt like it was going to be the same dance and was a little disillusioned. Once They got exactly what I was looking for the customer service rep Lynda got back to me with all the pricing and information that I thought I needed to make an educated decision on a Corolla. After some emails and texts back and forth she set me up for an appt. When I got to the store to the buy the car I was greeted by David the customer service manger who introduced me to John in sales. John proceeded to keep meeting my expectations and help me choose the correct color that I wanted. Cannot wait to for the new store as it will be a lot closer to me from where I live. Thank you Bristol Toyota for your help with the stressful process.

Lizard

Apr 30, 2015

We worked again with Steve Axtell. This is the fourth new car we have purchased from Steve and it was as if we were new customers but old friends. He was the same Steve knowledgeable, professional and a true caring friend. Another enjoyable experience at Bristol Toyota

Jane

Apr 21, 2015

I recently purchased another brand new corolla sport, this is the 3rd vechicle Steve Axtell has sold me. His professionalism and courteous manner makes the sale!

Susan Mello

Mar 26, 2015

Bristol Toyota is the BEST! If you want a trustworthy salesman, ask for JR Rocha! From the time I entered the building until delivery it was A++ service and a very pleasnt experiece. I will do business with them again.

traci

Feb 19, 2015

JR Rocha was awesome!! He made sure that I left the car lot happy with about the choice I made. I absolutely love my new vehicle. JR, you rock!!!

Proud Owner

Jan 27, 2015

John Gomes greeted my husband and I with open arms. We were in a desperate need of a reliable car. John made this happen for us. He got together with his Toyota cohorts to perform what I will forever call a miracle! He made a dream come true for a couple, from the Bronx, NY area, in need of a reliable car. I was able to trade in my unreliable car for a Rav4. John made a dream come true for my husband and I. It has now been 6 months since the deal was made, and my husband and I are driving in a safe, reliable car! We are stress less, and quite happy that John Gomes was the one whom made this happen for us. Words can not express our heart-felt gratitude. I nominate him as Bristol Toyota's car dealer of the year! We will forever be grateful. Every time my husband and I sit in our car, we whisper a thank you to John Gomes and the Bristol Toyota team for a miracle that led to a dream come true for us! Thank you Mr. John Gomes. You ROCK!Forever grateful,Dr. Nancy M. Camacho and Jose L. RiveraBronx, NY

buyers regret

Jul 11, 2014

I am a widow and went in alone to buy a car, (first mistake) I should have brought someone with me. Steve was like a grandfather type and made me feel comfortable and since he knew some of my family members, I felt safe. After I signed for my lease Jimmy Lane stepped in and told me I needed to give him a check for $500 becuase I didn't have the title for my trade in, he said 'of corse we will not cash it - it was just a show of good faith' - until I could get the title. I had some trouble getting it at first because there was a lien on my car so I had to do some calling around to get the lien removed. In less than 1 week they cashed my $500 check without contacting me. When I asked Jimmy about it he told me at first he did not cash it, he told me someone found it and deposited it without him knowing...later Jim told me when Toyota gets the title to my used car, then I will get my money back. This has been over 2 months and I still do not have my $500. I called Steve Blakely and told him the story, he agreed with Jimmy and tried to tell me how they were all just trying to help me..Last week Steve told me my check had been cut and I would recieve it in a couple of day. A week later I recieved the check with money taken out of it for (registration fee) which I already paid with my origianal depost. I regret going to this dealership and am very dissapointed by these men.

don banville

Jun 14, 2014

See mike varga at balise toyota of warwick. Took the time to help me find a truck. Just not an ordinary truck but a truck that suited me. All the folks there helped from the salesman and gm to one of the vice presidents. Thanks to all of you and anyone who is Thinking of buying any toyota should stop by. Don banville

etho1416

Feb 17, 2014

I mostly come here to buy parts since I do a lot of work myself. The parts prices are much better than other local dealers and the parts guy is very knowledgeable.As for service, I had a mixed experience my first time there and wrote to the owner to complain (the work itself was fine, a clutch job but the time it took to do the job was incorrect stated). He called me back himself which I really appreciated and so I will give them a second chance.

Sandra Mccausland

Dec 4, 2013

John Gomes was incredible. Fantastic customer service. Due to John Gomes outstanding service I will recommend Bristol Toyota to all my family and my friends!!

philipbarresi

Oct 17, 2013

We had a great car buying experience. John Gomes listened to our needs and met them. He returned our e-mails and phone calls promptly. We went to another dealership which we had a poor experience at. We would recommend Bristol Toyota to family and friends. We would also recommend John Gomes as a sales person. We will soon be needing a second, car and we plan on returning for that purchase as well. Philip & Grace Barresi

jay2014

Oct 14, 2013

Brought in the wrong vehicle and then suggested extremely high payments for a used vehicle with a lot of mileage. We are happy with our purchase that WAS NOT from them.

djasilli

Sep 19, 2013

I never thought I would write a review for a car dealership but that's how positive my experience was at Bristol Toyota. I can't say enough great things about the customer service team. Normally I wouldn't go to a dealership on my own, but I heard good things so wanted to try it. I wasn't disappointed. The team was extremely helpful and patient and gave me all of my options without any pressure. I went in for a used Highlander and ended up walking out with a brand new one. I can't thank Kevin enough for helping me purchase such a great car at an amazing price. I wouldn't go to any other dealership again.

mcana

Jul 11, 2013

Purchased a used certified toyota corolla from Bristol Toyota Scion on June 2013. The salesman Mr. Steven Axtell and Business Manager, Mr. Michael Harrington are great people to make an auto purchase. Enjoyed testing the vehicle and a smooth purchase. No pressure and very pleasant staff. The vehicle was ready to take home the same day. Will trade in vehicle in future and serviced at this dealership.

carguy51

Jun 4, 2013

I helped a family member buy a pre-owned low miles 2012 Toyota Corolla from Steve. Steve greeted us right away, was very cordial, took us for a test drive, and answered all of our questions about the car. He had the trade in appraised while we were on the test drive which saved us valuable time. Some sales people are so fake and they spout a cheap sounding sales pitch. When I hear it, it is like nails on a chalk board. It is refreshing to work with Steve Blakely because you get none of that from him. No games or fast talk, just a great car at a fair price.

B from Mass

Feb 14, 2013

Had conversation with internet liason earlier in the day and advised her I would be there later with my trade to look at one on their used cars. Drove for a hour in snow and slippery roads. Once I was there I drove the vehicle I was interested in and decided I wanted it. I sat with the sales person and asked about my trade, he then advised me that their "used car manager" wasn't available to look at my trade. He then came up with a very crazy price for my trade advising me that my trade needed a lot of work which surprised me. I asked where he got that information and he showed me a print out from what seemed like the Toyota service data base .He said my trade needed a new catalytic converter and showed me the print out. Yes it needed one 30,000 miles ago and had already been repaired at that time but not at a toyota dealership so it didn't show up on the printout. I guess he had assumed that because it didn't show up it wasn't repaired. From a consumers point of view this sets the tone and the attitude for the sale. Needless to say I didn't accept his offer to bring back my "trade" tomorrow when the used car manager was there.... I had wasted enough of my time.

raygta

Jan 16, 2013

Paula was a pleasure to deal with,great personality and easy to talk to.made the whole rest of the visits to this dealer worth while..thx Paula...

inquanok

Dec 8, 2012

This was my third new car buying experience with Bristol Toyota.The previous ones were in 1997 and 2000.I was very satisfied both times previously and just as much this time.I utilized the Internet sales program and Barbara Azevedo gave me a great price on a Corolla LE(2013)very nicely equipped.Dawn Wellington handled the sale at the dealership and made the experience very pleasant and was helpful in every aspect of the transaction.There was no attempt to sell me packages or services I didn't need-they were explained and I made my decision with no pressure.The price was so reasonable that I accepted it with no second thoughts.I've had some work done at Bristol in the past-basically routine services.I was always satisfied.I would recommend this dealership without reservation.

laura80l

Nov 11, 2012

After an extensive internet search, Bristol Toyota started by giving me the best deal in my area. I worked with Dawn Wllington who was super nice and knew her stuff. The dealership worked extra hard to get me the exact car I was looking for. I am extremely happy with my car, Bristol Toyota, and the sales staff.

Maserati12

Nov 5, 2012

I hate buying cars. I hate the whole sales spiel. I didn't have to put up with any of it at Bristol Toyota. They have a genuine internet sales program. I told them the vehicle I wanted, and they quoted me a price. When I went to the showroom, they honored the price. I wanted a manual transmission Corolla, and they had to order it, and it was no problem. The whole thing went smoothly from beginning to end. I definitely recommend this dealership. It's not the closest Toyota dealership to my home, but it was well worth the drive.

htwichell

Aug 3, 2012

This was the best car-buying experience I can remember. I was especially impressed with the attitude and friendliness of the staff, particularly Steve and Barbara. In comparison to the RI Toyota dealer I have been doing business with for 14 years, Bristol Toyota made my wife and me feel like family.

fmoore3

Jul 4, 2012

Steve was very knowledgeable about the Camry Hybrid. He communicated why I needed to look no further than Bristol Toyota to buy a car. He was my advocate in the price negotiation. I feel good about my decision to buy a car from Bristol Toyota.

ptbutlin

Jun 5, 2012

my husband and i had the best new car buying experience ever.jes and barbara helped us all the way-from the test drive to driving our new car home and making sure we were happy.every time we were visiting bristol toyota everyone was friendly and working together.

ScenicNH

Jun 2, 2012

I have to say this experience at Bristol Toyota was the best. My wife and I were treated like VIP's. The car was perfect and it was ready for test drive when we arrived. The salespeople and owner all were the most honest I have met. Pricing was great. Thank You Craig for a great experience. We look forward to buying a car from you soon.

libby_jonathan

May 2, 2012

The entire staff at this dealer is outstanding. From the second we walked in the door, we were met with kindness and very professional service. We weren't thinking about buying a car right at that moment. We wanted to shop around a bit more. Before you know it, we are signing papers. Not because we were pushed, but because they never once pushed us into anything. We were in control of the entire sales process. Steve Axtell was the best car salesman I have ever had to deal with. I would send onyone of my family or friends to Bristol Toyota. Thanks again guys we love our car

steve/andrea

Apr 10, 2012

My experience at Bristol Toyota can only be described as a true family experience. Never was I pressured into making a deal. I was treated like a family member. Thanks Steve, Pauls and Barbara.

Bjoseph816

Mar 9, 2012

I have been searching for a decent deal on a rav 4 for two years now and have gone to many dealerships. I have left every one of them stressed out and unhappy... Until now! At bristol toyota, The people were nice, they didn't lie, and they didn't call me a million times while I was thinking about it. I asked for a quote, they gave me one, and that's what I paid! No hassles! Everything was also extremely quick... I had my new suv the next night and they took care of EVERYTHING! I am recommending Bristol Toyota to anyone in need or want of a new or used vehicle!!!Thank you to Paula and Jack for your wonderful service!!!

adamjt

Mar 9, 2012

Had some initial issues with the car after purchase, but when I brought it in for the second time the GM became personally involved and made sure that everything was done 100% right. They also comped the labor costs of some non-warranty customization that I had requested on the car to make up for the problems. Scott (service director) and Bruce (GM) were very professional throughout and I would gladly work with them again.

nulricksen

Feb 21, 2012

We felt comfortable and welcomed the minute we set foot in the dealership. Joe DeMelo as well as other employees greeted us with smiles. Bristol Toyota is a non-pressure, family style dealership, which we would recomend to anyone. We would also like to thank Ana for her professionalism and demeanor as she procured our financing. We have a Toyota dealership within 10 minutes of our home but we plan on driving the 30minutes to Bristol Toyota to have our vehicle serviced. Kudos to Bristol Toyota,keep up the good work.PS The excellent web site prompted us to visit Bristol Toyota.

ekm2x

Feb 17, 2012

Jack's a "professional", he knows his business and his cars. Jack is warm and friendly. We trusted him. We'd recommend him and dealership!

RedsoxJudy

Feb 11, 2012

I came back to Bristol Toyota to purchase a new Prius because my first experience with them was such a good one. This experience was equally positive and I could not be happier. Barbara Azevedo walked me through the process with honesty, competence efficiency, good humor and enormous patience. Being able to see my options online before coming to the dealership allowed me to think my purchase options through. And I got a GREAT price. Paula Fragata, a gold mine of Toyota knowledge, found a way to get me the exact car I wanted sooner than I expected. Ana Teves simplified all my financial and vehicle transfer tasks, which initially seemed daunting, so that my two-car transaction was completed without any snags or delays. And, finally, Julian Schwartz did a masterful job of introducing me to my new Prius in a way that completely demystified my first hybrid. Even though I dont expect to need a lot of service, the friendly and efficient Bristol Toyota service department, where my Sienna goes, will be where I will take my Prius. The entire Bristol Toyota team is terrific, and will be where I will go for every car I buy.

Home brewer

Jan 31, 2012

Travel from the greater Hartford Ct. area was well worth it after experiencing superior service, attention, and professional,friendly, non aggressive, proactive approach. I would gladly return there in the future and highly recommend them to others.

tanzicarty

Nov 19, 2011

This was just the best possible experience I could have gotten and I had gone to other dealerships before Paula sold me the car of my dreams! She was like magic to work with- warm, experienced, knowledgeable, patient, honest and thorough. Not only that, but she has such passion for the Toyota products and service, and also such respect for her fellow co-workers- she really defies the stereotypes. I found all of the employees I spoke with to be similarly concerned that I had a most positive experience and assured confidence about purchasing a car from Bristol Toyota. Lynda Ramsy was superb. Barbara was direct, helpful, and efficient. Brian helped my nine-year old with her homework while I learned and made the transaction, and another gentleman gave me such fatherly advice about credit card issues. My husband was out of town, but instead of feeling vulnerable in a situation of buying a new car on my own, these people took me under their wings to make sure I got what I was looking for and then some. But Paula was the best of all! She picked me up from my house the next day, escorted me to the bank, gave me the most patient and charming tour of the vehicle- always making time for me and caring that I understood all the functions and new technology on my new car. That was amazing, because it is a brand new model and some of these advancements she had only read about, it being the first car of that ilk on their lot. She certainly did her homework. She has also promised to look into getting snow tires for my vehicle since the Prius tires lack a little in traction to increase milage performance. I really liked that she admitted that weakness of the car in winter and respected my concern for safety over just glossing over any issues to get me to sign. As far as price goes, they matched that of another dealership and charged me less overall on some of the extras. She even had me come in the following day for more tutorials since I had a tight schedule on the day of purchase, feeling it was important that I know how to maneuver it and take advantage of all the bells and whistles right away, which I appreciated. I will definitely service my car there even though it is a tiny bit out of my way, since I am sure I will receive wonderful treatment and look forward to seeing all the friends I made there. A most positive and amazing experience, and I even got the car I had been longing for for so long- down to every detail! I will definitely tell my friends to go to Bristol Toyota!

Brooklyn09

Oct 5, 2011

I had the best experience with Paula, she was absolutely wonderful and caring about my needs of buying a new car, she was very honest with me. I had went to Toyota about 1 month prior to buying my new car and I wanted to have her help me which she did and listened to what I was looking for and what I needed and we made the deal of my purchasing my new car which I absolutely love, so I want to say thank you so much Paula for all your help you were a joy to deal with and very patient with me, I will definitely tell all my friends to come see you. Thank you so so much for all your help with me purchasing my new car and going over every option in the car also, without your help I think I would of been lost but you made it so much easier for me.

mjeonnotte

Oct 3, 2011

Last Saturday was our first visit to Bristol Toyota Scion. We were greeted in the parking lot immediately by Julian Schwartz who was truly professional and courteous. We explained to Julian our needs and wants as we were looking forward to upgrade to another RAV 4. Julian introduced us to Bruce Szumita, Manager of Bristol Toyota, and the staff as they make us feel like "family". They really made the process very quick and easy. We could not be happier with this purchase and we are looking forward to the contiuned customer service from Bristol Toyota. I would highly recommend Bristol Toyota to anyone. One very satisfied customer!

fopdod

Oct 1, 2011

My wife and I were returning customers. The Internet Manager, Barbara was terrific. However, after we test drove a RAV4 (that the Branch Manager was using) we agreed on a sale price with our salesman, Steve. Then Dan, the Floor Manager stepped in, gave us the run-around and jacked the price up another three-hundred dollars, even after we noted that the vehicle had over 3,000 more miles than advertised. If you want honesty and fairness go somewhere else!!!

markphillis1954

Sep 15, 2011

we where extremly happy with our purchas,people friendly not pushy and very knowlagable,we purchased a vehicle for our daughter after leaving another Toyota dealership in warwick that reminded us that the circus is still in town!

bglassco

Sep 15, 2011

I recommend them for both sales and service. Just back from my 5000 mile service on the vehicle I purchased from them, and I am very satisfied with both the service and the sales teams!

sleestelle

Aug 18, 2011

This is the most amazing dealership in the world. I went there with my Nissan Versa and told them I had nothing but problems our of it with the registration in Rhode Island from Virginia, and they did literally everything they could to get me my 2009 Nissan Matrix. Even when the bank told them they couldn't give them the paperwork they needed they called higher up and got me the car THAT day. Dawn is absolutely awesome! Ask for her if you go!

msandstrom

Jul 31, 2011

I was exceedingly happy with my entire experience at Bristol Toyota. Being a young woman who did not have a lot of money to spend, and had no experience buying a car, I was very happy with the way I was treated. There was absolutely no pressure, they were able to work with my budget to make sure I got the best deal, and everyone I encountered was so helpful and friendly.Oh, and I am loving my new little Yaris!

dkn1976

Jul 18, 2011

This was by far our easiest car purchase to date - it took about two hours from when we first walked in to when we finalized paperwork. Jes was knowledgeable, courteous and efficient - there were no games when it came to pricing, etc. The gentleman that assisted us with financing (his name escapes me) was also great - he took the extra time to figure out which conditions would benefit us most. Overall, a great experience with staff that know their jobs well, and do not play games. Highly recommended.

Anne2010

Jul 11, 2011

The customer service here is outstanding! The customer service at Bristol Toyota Scion is superior to the customer service at the nine other dealerships I contacted or visited. The salespeople are mature and professional. They are honest, no sales talk, and treat you with respect (like you were a family member or friend). (This is also the only dealership I have visited with a female salesperson.) The dealership was able to quickly secure a car for me. They honor their online quotes and had one of the lowest prices around (only one other dealership out of ten had a comparable price to Bristol and their service was horrible). I would highly recommend this dealership to my family members and friends. Hayley

chsedrumz

Jul 8, 2011

Bristol Toyota had an excellent price on the 2008 used Highlander on AutoTrader.com. I contacted them and received a prompt response. I went down to the dealership and worked with Paula who was excellent. The whole transaction was smooth and painless. The next day I went back because one of my keyless entry units wasn't working. They took care of it right away! I highly recommend this dealership!

avaliann

Jun 28, 2011

Paula is great to deal with and makes the "New Car" process very easy. My overall experience with this dealership and Paula has been excellent.

shasha855

Jun 24, 2011

It is an enormous convenience to me to have service hours available after 5:00 pm. I can have my oil changed after work on my way home from Providence and not have to give up precious time on Saturday. I hope these hours will continue. Your employees are all very pleasant too!Sharon AndradeSomerset, MA

gorehamj

May 17, 2011

The internet salesperson (Barbara) was a very big reason I found this car and later bought it. I felt that the whole dealership did a great job helping me a buy and expensive used (demo) car that was in another state and on the road via a transport truck. Without their help I would have passed on this opportunity and missed a great deal on a quality vehicle. Glad I found them. They also went out of their way to hurry-up the registration of my vehicle so I could use it immediately for an out of state trip. Fantastic service.JG

jmc1370

Apr 6, 2011

I went to the dealership a few times before i bought a new car to work with the best sales person by the name of Paula she has helped me out so much. I have had 46 cars before these is my 47th car and i have never have had a great sales person like her. She will do anything for you and go out of her way to help you . Im sure that I will be dealing with her for ever and I have send two friends to see her and she has helped them out.Paula is a great person .I also would like to thank her manager Bruce he was great and really help out with my sale .Thank You Paula and Bruce you have my business for ever .People like you are hard to find in the car business, you are great people .

byron sayes

Mar 14, 2011

Me gusto la atencion que me dieron el personal de bristol toyota, pero lo mas importante fue como me atendio a mi y a mi familia my vendedor Steve Axtell el fue una persona muy fina y atenta durante todo el proseso gracias my amigo Steve Axtell, y si algun dia pienso comprar otro vehiculo con gusto vuelvo a Toyota en bristol rhode island, THANK YOU MR STEVE AXTELL and every body else at Bristol Toyota. att. BYRON SAYES.

kfogarty

Mar 12, 2011

Paula, you are AWESOME !! This was the BEST time I ever had buying a new car. I think after this experience I made a good friend and got an awesome deal on my new 2011 Camry Lease. Thank You to the entire Bristol Toyota Dealership for all you did for me, I will never forget it. I would highly recommend Britol Toyota to all my family and friends.

bm78pantheonyale

Feb 27, 2011

Top shelf service, integrity, consistency, responsibility to the customer, willingness to go above and beyond, high level of product knowledge and product availability, internet staff second to none(I would NEVER have even gone to Bristol if not for Barbara), genuine and sincere staff... NO lines, gimicks, "used car mentalities", "pressure sales", or "fast talkers". YEP! THIS IS THE PLACE!!! I searched the internet, traveled almost 2 hours to Bristol to test drive the car and would do it all over again! The best in the New England area....by far!! In addition, the day I was to travel to Bristol to pick up my car, I couldn't remove the license plate from my old car; one bolt was frozen, so Brian authorized a courrier to come to my home, remove the bolt and ferry me back to Bristol. Please remember that I was located almost 2 hours from Bristol!! No one can top that or Brian!(Brian saved the deal!)If you are withinin driving range of Bristol, put them number one on your list!AS I said, "YEP! THIS IS THE PLACE..THE ONLY PLACE!"

lindarogers

Feb 24, 2011

On 2/20/11, we purchased a fully loaded 2008 Camry Toyota from Brisol Toyota Scion. Oh my goodness! This was the best car buying experience we have ever had. It certainly was a pleasure dealing with Clifford Christian, III. We test drove several new and used cars and it didn't take long to make our decision. In fact, we got the car financed, registered, insured and drove it out of the lot within 3 hours!! Yes, it is possible to get the best sales people and the best deals from Clifford and the rest of the sales people there. Everyone was so extremely friendly and went out their way to make sure we got the most out of our buck and that we were happy. So, if you're dreading the whole car buying process, go to Bristol Toyota and see Clifford Christian. You won't regret giving him or anyone else there your business. What a wonderful group of people. We're so happy we found them. Dan and Linda

Pat T

Feb 23, 2011

Purchasing my new 2011 Camry was a pleasure as always. The whole staff at Bristol was a pleasure as they always are whether you're there to buy or service your car. This is my 4th Camry from Bristol Toyota. Thank you Steven for being so helpful..... and thank you for comming in on your day off so that I could pick up my new car. You go above and beyond to please....adjusting seats and radio stations to suit me. You made sure that I knew all the features of the new Camry. It was only day 2 and I used my credit card key.... SO GLAD I had it !!! Bruce was GREAT as always. Wouldn't think of going anywhere else !!!

tmd70tmd

Feb 23, 2011

Paula was awesome. I have already recomended her to a number of colleagues. I appreciate the friendly (not high pressure sales) we would have experienced from other dealerships in the past. Paula was also extemely knowledgeable in both vehicles that we purchasd. Thank you for the excellent experince. we love our new vehicles!

alanjmri1

Feb 18, 2011

This was an Great Experience dealing with Steve Blakley and all the Management Staff looking for a new 2011 Camry. Steve knew what I wanted to spend and he and the staff were able to meet my needes. The Toyota Corporation insentive was oustanding and Bristol Toyota staff worked the numbers so that my monthly cost was lower than my current lease and I was able to walk out with a New 2011 Camry. My wife was pleased that she could get the color she liked as well. I was pleased that my current Toyota lease on my 2009 Camry was reduced. I was also pleased about the maintainance program for the first 2 years or 25,000 miles is FREE.I will and have recommended Bristol Toyota to all my friends. This is the place to lease or buy a Toyota.

geminipearl

Feb 14, 2011

I had a stressful time buying a new car after my accident. I went into Bristol Toyota on Saturday February 12, 2011. Within 2 hours, I was in my preferred car. The customer service was great and the pricing was very fair.What more could you ask for! Paula Fragata is amazing and the Service Manager, Brian was professional and down to earth. He even helped me program my Bluetooth.I highly recommend this dealership. Bristol Toyota is an honest and friendly dealership.

AaronMC

Feb 11, 2011

My family went to Bristol Toyota in search of a used car, like a Rav4 within a certain price bracket. We have bought a car here before and the quality of our service was still great. We walked out with a Highlander ,price within our range, great condition, and low millage. We have had the car for almost a week and so far so good!

jglanvil

Feb 10, 2011

Living in Newton, MA with three young kids, my wife and I decided it was time to buy a minivan. At first we intended to purchase a new 2011 Toyota Sienna XLE or Limited trading in either our Prius or Lexus SUV. After some further thought, we decided to keep our current vehicles and purchase a used Sienna XLE with low mileage and/or recent year model.After searching online for used Sienna's in the Boston area, we expanded our search to include nearby locations in New Hampshire and Rhode Island. That's when Bristoal Toyota popped up on our screen with a very reasonably priced 2010 Sienna XLE that met our criteria (low mileage, Nav system, and entertainment system for the kids). Plus the vehicle was a Certified Certified vehicle.Our primary concern was the possibility of wasting our time by driving 50 miles away from home to inspect and perhaps purchase this vehicle. We traded a number of emails and phone calls with Barbara and Paula to obtain more details about the vehicle and find a time to look at the vehicle. The contact was very professional and prompt while never being pushy.I drove down with 1-year-old son one morning, mid-week between January snow storms. Barbara greeted us at the door, offered me a cup of coffee and directed us to Paula. Paula and I chatted for a bit about the vehicle while other sales staff kept a watchful eye on my son as he crawled around and explored the showroom floor. Paula had the vehicle up front, ready for my inspection and test drive. She helped me transfer my son's car seat into the Sienna and answered any questions I had as I test drove the vehicle around Bristol. All very low key, congenial, and informative. I decided we would purchase the vehicle.Once again, her colleagues entertained my son ("free babysitting!") while Paula and I discussed the purchase. Closing the deal with Paula and the dealership was very straight forward with no last minute surprises or dealer add-ons. They took care of all the MA registration and license plate details, coordinated with my insurance company, prepped the vehicle and personally delivered it to our home in Newton. First rate customer service. The best car buying experience I've ever had. And a dealership, whom days before I had never heard of, I am happy to heartily recommend to anyone interested in buying a car, new or used.Paula, Barbara and the entire Bristol Toyota Dealership could easily be a positive case study in Ken Blanchard's "Raving Fans" book which outlines how consistently delivering stunning customer service can result in not just satisfied customers, but raving fans and a very successful business.

PaulieP11

Jan 31, 2011

This is the kind of dealership any person purchasing a car should visit. Bristol Toyota's non-pushy, non-threatening approach and friendly staff made a very tough decision, a quite easy one. I would highly recommend this dealship, especialy Ms. Paula Fragata. to my froends and family when they plan pon looking tpo purchase a vehicle. Kudos to Bristol Tpyota and Ms. Fragata!

Basenjidog0202

Jan 26, 2011

On many occasions I have had the pleasure of dealing with Stephanie Dietz in the service department at Bristol Toyota and I just wanted to say that she is the best employee that you have in that department!!! Stephanie is always very professional, courteous, and goes above and beyond to make any situation a positive one.I am a professional in the Human Resources field and it is my job to find stellar employees and she is certainly one of them. Bristol Toyota is very lucky to have her.Great job Steph!!!Thank you,Holly: )

davecuddy

Jan 13, 2011

First of all, I hate buying cars. I hate the gamesmanship: I hate being made to feel like a Supplicant, or an addict in need of a fix; I hate being made to feel guilty about striking a good bargain; I actually had a manager at a Honda dealership (rated very highly here, by the way) tell me about an internet price offered to me: I dont even want this deal. Im not making anything on it, At that moment, I decided that he was going to get his wish. He didnt get that bad deal-or the sale. But I digress-to repeat, I hate the total car-buying experience. After walking out of a local dealership (come on down), I began to read reviews about them here, and on several occasions, was impressed by the number of reviewers who, after having been jerked around by this bunch, encouraged the reader to go to Bristol Toyota, assuring that the experience would be entirely different. To quote several reviewers who live in my area (near Attleboro), Its worth the trip. They were right.My first contact with the dealership was with Internet Manager Barbara Azevedo, who responded to my email request for information with direct answers to my questions, and a very good offer on a new Corolla. That was all; just an answer to my email, a good offer and an invitation to follow up with the ball comfortably in my court, as it were. Very niceI followed up, spoke with her on the telephone, and the relaxed and professional manner of the way she dealt with me drew me to their door. I was met by Sales Manager Brian Peruggi when I walked through the door. I told him what I wanted, showed him my internet offer, and he introduced me to Steve Blakely. This was no hand-off; Steve and Brian were now my team. In fact, a few times, Steve stayed late or even came in on his day off to be there for me. He was, at all times, professional, friendly and courteous, and I never, ever felt pressured or handled in any way. And Brian was always a phone call away, no matter what the time.I was sold; now to sell the car to my wife, a Honda person who was skeptical. It was easy; I simply told her of my experience, and she came with me on my next visit, and understood what I was talking about. She will tell you that she has bought many cars, but never experienced anything like the friendliness and professionalism of Bristol Toyota.I cannot say enough about Brian Peruggi: although he is apparently the go-to guy in the dealership, and is constantly in demand, moving about the place like a whirling dervish, he found the time to stay with us throughout the entire process. He got us into our new Corolla with an incredible deal (yes, they honored the internet offer, and so much more); and while doing so, made us feel as though we were the only customers there. Bryans was the last hand I shook when I drove off in our new car. But the story continues: My twenty-something son needed new wheels and I brought him to Bristol. You know the rest. He got a great deal on a Corolla, he loves it, and he left Bristol Toyota feeling good about it.I had to have on more taste. I brought in a 2006 Magnum that had high mileage and was showing signs of age. No problem. New Prius. Lower payments.Three cars in one month; two of my own, and one for my son. And if I were looking for a car tomorrow, I would go there. Aside from the quotes (which were excellent) and the deals (which were fantastic) what I am left with is that for the first time in my entire life, I left an automobile dealership feeling good about my purchase and my experience. I feel as though I have made new friends who sell cars. We have another car that will be ready for trade-in in about another year and a half; and we will be going back to Bristol Toyota.My thanks to all of the DealerRater reviewers who told me: Its worth the trip, It is.

MJAMW

Nov 9, 2010

Barabara and Buddy were very friendly and helpful(not at all sleazy like other dealers we visited). They were not pushy and they were very responsive--both in timeliness, positive/good answers and attitude. I highly recommend this dealer and was very happy to find them. Even though this dealer is 1.40 hours from my house, it is worth the trip to Bristol to interact with these folks! We love the Sequoia we bought from them too. I would love to send them more business.

travlinman

Oct 10, 2010

My experience with Bristol Toyota was great! I was considering a new car purchase because of the great end of year prices, incentives and financing going on. I wasn't convinced it was the right time for me though. Brian was very friendly and patient in explaining the options in vehicles and the possible payments. Everyone I dealt with was friendly and helpful but not pushy or agressive, which I greatly appreciated. Brian took the time to work with my busy schedule and accommodate my needs. I would have to say it was the easiest and best car buying experience I have had. Thank you very much.

chrissutter

Oct 5, 2010

I had a great buying experience at Bristol Toyota. All the employees I dealt with were extremely friendly, knowledgeable, and helpful. I feel that I got an excellent deal on my new Toyota truck and there was no stress involved in the buying process. I would definitely recommend this dealership to my friends and family.

jpawelczyk

Oct 4, 2010

Before I called Bristol Toyota I wasn't sure if I was ready to purchase a vehicle yet. I got Steve Axtell on the phone and described what I was looking for and after a few trips back and forth to the lot Steve confirmed the vehicle to me. This was not the first dealership I had called, but I'm glad it was the last. Steve made everything very smooth and within hours I had a new vehicle. I wanted to be at a certain payment and Steve made that happen. Thank you Steve Axtell and Bristol Toyota for my new 4Runner, It's everything our family wanted and needed.

doto

Sep 11, 2010

Steve Axtell, the salesman who handled my purchase was very patient and thorough in answering my questions and very helpful during the entire process. I have had all service and maintenance performed at Bristol Toyota and have been completely satisfied with the staff and service performed.

darmitage

Aug 26, 2010

Went by the dealership on a Sunday and walked around the lot. We noted the vin numbers of a few trucks I was interested in and then went home and looked up the vehicles online.I send an enquiry to the internet sales manager Barbara Azevedo on two vehicles I was interested in test driving. I was pleasantly surprised to get an immediate response from Barbara and went to the dealership Monday evening. I was then handed on to Dawn Wellington who helped with the test drives and helped complete the transaction.Overall my wife and I had a very pleaseant hassle free experience and will definitely be back when it comes time to trade in our Sienna.David Armitage

aciaciaci

Aug 12, 2010

BRISTOL TOYOTA!!!!!!We have been purchasing our vehicles and getting those vehicles serviced at Bristol Toyota since 1991. All the employees we've dealt with have been extremely friendly and professional. Both my wife and I have dealt with Steve Blakely in sales and will not be happy if he retires. The other sales staff have been equally as kind and professional. As for the service department I would like to compliment Dave and Stephanie for being fantastic at their jobs and I honestly do look forward to expecting them there when we service out Tacoma and Rav. I know there or other employees that I have not met who deserve commendation so I would like to compliment them here also.Keep up the good work!Sincerely,Andrew Inman

taniucci

Aug 9, 2010

This was my first car purchasing experience and I cannot recommend Buddy (or his manager Bruce) highly enough. They were extraordinarily helpful as they went above and beyond their call of duty to make sure that I was getting the car I wanted at a price I could afford. They even assisted me with finding car insurance. Far from being pushy, Buddy was friendly, approachable, understanding and patient with my concerns. I recommend this dealership without any hesitation to anyone who is looking to buy an excellent car without the headaches. As an aside, I dealt with Fox Toyota prior to coming to Bristol, and they were quite the opposite: pushy (3 calls within an hour on a Saturday morning). Thanks Buddy and Bruce for all your help - I'll sure be back!

pstroessner

Jul 26, 2010

When you call for a simple oil change they tell you about all the other things that need to be fixed or changed. Then again when you drop the car off they ask you again if you'd like the extra's. Once the oil has been changed they call to tell you the car is all set and then again they tell you about all the things that need to be done. It is very annoying! Giving you this information once would be sufficient.

KTJ8KM

Jun 18, 2010

I was looking for a new(used)vehicle. I wanted a specific color and options and Bristol Toyota had it!!! Steve was professional yet very customer oriented and one of the most personable sales reps I have ever dealt with. I felt so confident with my purchase and I love my new Rav4! I was able to spend what I wanted to spend, get all the options I wanted and it was virtually painless!!! I will definately go to Bristol Toyota again when I am ready for my next Toyota!! Thank you to all of the employees who were so courteous and helpful.

timbo

Jun 9, 2010

It was a pleasure working with the folks at Bristol. I spent about $300-400 more than I could have elsewhere but their friendliness, non-pressuring sales pitch and honesty was well worth the extra few hundred bucks. I even tested them (as I do everyone) by asking a few questions I already knew the answer to see what kind of response I would get. If I had to buy another Toyota today, I would still shop around a bit, but I'm pretty sure I would end up at Bristol again and I would definitely recommend this dealer to others.

JXD4202

Jun 9, 2010

This dealership is large enough to have the inventory and service shop to take care of all your needs but is small enough to make you feel like family. No problems is too big or too small for them to handle in efficient manor. Give them a visit and see for yourself their service doesn't end with the sale!

brhorton1

Jun 7, 2010

I have purchased two cars from this dealership. I have always felt that the service department has been excellent. I will return for the service of my Toyota;and when the time comes,I will purchase a new car from Bristol Totota Scion. I have found the service department employees such as Dave to be very informative as to my car needs.

gsylvia

Jun 7, 2010

Bristol Toyota Scion is always receptive to my needs. I have purchased a couple of cars from them to date and have always had them serviced at the dealership. I generally call for appointments for the dame day or next day and they are always accommodating, freindly and professional. No work is ever completed without approval. I would recommend this dealership as their service after the sale is great.

Monty95

Jun 1, 2010

I have always had a good experience with Bristol Toyota when it came to service. They did what they said they were going to do, in the time they said it would take.They were always friendly and professional and explained what needed to be done and why on my Camry.

dmpr350

May 31, 2010

We have been customers of this dealership for many years. Their customer-friendly easy going, no nonsense approach makes doing business with them enjoyable.We've always gotten a good car at a fair price. Our first contact this time was thru the Internet Sales and their response was prompt and based on the info we were provided we decided to make the trip to the dealer and bought a new Camry. Very pleasant experience all around.

joe tundra

May 27, 2010

I WAS FOLLOWING THE NEWS AT THE TIME, AND IT SAID THAT MY VEH NEEDED A RECALL, SO I WHENT TO A DEALER AND THEY SAID THAT I DID NOT HAVE A RECALL. THREE WEEKS LATER I WHENT TO BRISTOL TOYOTA AND ASKED THE SERVICE WRITER IF MY VEH HAD A RECALL, AND SAID YES, AND IF I WANTED MY RECALL DONE NOW, AND I SAID YES. THAT WHY I AM RATING THIS DEALER WITH HIGH RATES FOR A JOB WELL DONE. P/S I DON'T REMEMBER THE FEMALE SERVICE WRITER NAME, SORRY.

catalav

May 26, 2010

My most recent service was covered under my extended warranty and there was no problem. A few years ago I had a bad experience with another car manufacturer's extended warranty and was expecting an "argument", but that did not even happen, not even close. I did not purchase my 2004 Corolla at Bristol, but have been going there for service for about 4+ years now and always had good experiences.

CLH777

May 26, 2010

I am very pleased with the experience of leasing a new Toyota from Bristol Toyota. Barbara Azevedo the Internet Manager for Bristol Toyota Scion is the best. She helped though the entire process and friendly follow ups on my satisfaction. I would have no hesitation recommending any Toyota Product and would suggest that your best deal and service would be at Bristol Toyota.Charles L. Harris

pookey214

May 26, 2010

They were helpful in every way possible. But most of all provided me with a better deal than a different dealership. They were willing to learn and understand about my wants and needs; and then later responded well. Will hopefully have my son get his first car from this dealership after he graduates from college in spring 2011. I would hope he could get the same wonderful experience as I did. Thank you once again!

airdriect

May 25, 2010

Everyone at this dealership are very friendly and knowlegable. They all make you feel welcome and appreciate your visits. The work is always done in a professionable manner and done when they tell you it will be. Your vehicle is returned to you very clean. I have bought three vehicles from them and would recomend them to anyone.

suej48

May 24, 2010

I have been a customer of Bristol Toyota since 1988 and have purchased 5 cars from them in that time period. I also go to them for all my car servicing needs.I would recommend them without hesitation for quality of service, honesty, and willingness to stand behind their work. They go the extra mile in helping to meet the needs of their customers.

robinson129

May 23, 2010

We worked with many members of the Bristol Toyota staff and all were very professional and helpful. We had already purchased a Toyota vehicle at this dealership three years prior and our experience convinced us to buy another Certified used Toyota car there this year. This is the only car dealership left in our town and we treasure them!

richjaffe

May 22, 2010

All questions answered. Work done correctly the first time. Work was done in a timely manner. I am not sure what else you need me to say so I will just repeat what I said: All questions answered. Work done correctly the first time. Work was done in a timely manner.

TheBrowns

May 21, 2010

We came to Bristol toyota because we wanted to trade in a truck we were upside down on. We 1st dealt with Barbara online and we made an appt. We were greeted by Steve and Bruce at the door. I realize that it is a saleman 'job' to sweettalk but we didn't get that vibe, I felt Steve was honest and open and all three really worked very hard to get us exactly what we wanted and they did this using what we said we could afford. They didn't push anything on us. I found all of them very imformative and found they really do treat you like you are the only one there. They explained everything in detail and shared with us about there families as we were there with our two youngest children, who were very antsy sitting there. They were very understanding of this and moved things right along, even had ballons waiting for the kids when we came to pick up our new car. When we need to get our next car next year, you better believe we will be calling Steve again! Great place, great people and they REALLY do care. Thanks guys for all your hard work! We love the new car. Look forward to a long relationship with Bristol Toyota!

bobbyjack

May 21, 2010

We've dealt with Bristol Toyota for twenty years! This has been a great place to do business with for both sales and service.Location is also relevant. The service department is outstanding. The professionalism of the staff, the waiting area, and all aspects are fantastic.

h516g

May 19, 2010

There is always someone behind the Service Desk waiting to hear my problem and take care of my car. The waiting room is small but pleasant with TV on and coffee brewed.I am always notified in a prompt manner when my car's service is completed; I always receive a call to check on the quality of their service.

N.Riendeau

May 19, 2010

Bristol Toyota has great service. My service is always done in a timely manner and I love the waiting room. It is very clean and accomodating. All of the service people I have dealt with are friendly and very knowledgeable. It is also a pleasure to deal with the parts department. They have alway been very helpful and are great at giving advice.

cardosa777

May 15, 2010

They were very kind and helped me out as quick as possible to meet my needs they explained things very well and they all did not try to belittle me in any way i would give this dealer a high rating this is our third car with this company and same kindness every time thanks Bristol Toyota ..

geosr

May 15, 2010

I have bought new cars and trucks from bristol toyota for over 30 years. I have never had any problems with service or sales.The personel here have always been polite and knowledgable.I receive timely mailings about service needs and recalls.I have recommended bristol toyota to many of my friends and family.

SharonMW

May 12, 2010

This is the third time that my husband and I have purchased vehicles from this dealership and in particular, from Steve Axtell. Last week, I was in a car accident and my 1999 Camry, with only 125,000 on it, was a total loss. I knew I would buy another Toyota and I knew I would buy it from Steve Axtell. I told Steve that I needed a new car and specified exactly what vehicle I wanted and what options I wanted in it. In less then 24 hours, Steve found my car - a 2010 limited edition RAV4, with all the bells and whistles.Not only is Steve professional, considerate and pleasant, but he is an expert on each and every car on the lot. These reasons combined with his easy going personality put me at ease and put to rest any "I'm buying a new car" jitters. Steve went "above and beyond" to make sure that the whole experience was a pleasant one. He has not only contacted me regarding my satisfaction with my new vehicle, but he has also inquired about how I feeling after my accident. We consider Steve a good friend and would not think of buying a car from anyone else. He is an asset to this dealership and to the Toyota company. As I said, this is the third vehicle that we have purchased from this dealership. Honestly, we would not go anywhere else. The folks in the sales department, the service department and everyone in between are always pleasant, knowledgable and accommodating.Go there!Sharon Morrow Wollschlager

fieldfive02818

May 2, 2010

We contacted 3 Toyota dealers in the state in search of a pre-owned RAV4. Bristol Toyota was BY FAR the best. They were knowledgeable, professional, and personable, and did what it took to create another very satisfied customer. The next time we are in the market for a Toyota, we will be going back to Bristol to see Steve Axtell and Brian Peruggi. Keep up the great work gentlemen. It was a pleasure.

robbieoconnell

Mar 30, 2010

This was the most pleasant car buying experience I ever had. I made an inquiry online and Barbara got back to me immediately. When I went to the dealership the staff were friendly and relaxed. There was no pressure and the price was great. It was a pleasure to deal with Dawn. She could not have been more helpful. I highly recommend it.

ALC0801

Mar 22, 2010

I had purchased a new toyota yaris at the end of 2008, the registration had expired without my knowledge because I moved and had a forward on my address and the DMV does not send registration renewals to forward addresses, now I know. The police pulled me over and took my plates for driving an unregistered vehicle...surprise surprise. I needed my car that night to get to work being a Registered Nurse working the night shift in the ICU. I went to the DMV that same day to register my car. After waiting 2 hours we went up to the desk only to be told they could not register my car because the name on my license was different than the name on my registration...duh I got married and that same DMV is the one that changed my license name! Well they wanted me to change my name on the title of the car before I could register. The title? I don't even own the car, toyota does. So we drove from the DMV to Bristol Toyota Scion (35 min drive) to see if we could get some help. Immediately someone was able to help us. They told us that there should not be a problem registering the car and they notorized a form for us and told us with our marraige license there should be no problem. We drove back to the DMV with our paperwork only for them to tell us "sorry we need a title". We called Bruce at Bristol Toyota Scion and he said he would contact the bank that they finance with. He contacted them and called us back within 15 minutes letting us know that it should be all set and the title should be faxed over within 10 minutes and we should be expecting a confirmation call from the bank, and Bruce asked us to let him know how things went. The DMV received the title by fax and we called bruce back, he was happy to hear that everything worked out and Steve Blakely my salesman from when I purchased the car also called us to make sure everything was okay. Basically with the prompt help of Bristol Toyota Scion, I was able to get my car registered and my license plates back from the police station that same day (keep in mind DMV closes at 330pm) and I had my vehicle back so I could get to work. Even the guy at the DMV said "good luck" when he told us we had to contact the bank. Thank you Bristol Toyota Scion, without people like you who knows how long we would have had to wait without a vehicle.

khorii

Feb 22, 2010

I found Jack the salesman to be a gentleman- very friendly, knowledgeable, patient, courteous, and perhaps most important--honest. I also found the sales manager to be friendly and helpful. I use the shop for maintenance on my other Toyota (Camry '05), and have been very satisfied with their work. My whole experience with Bristol Toyota was excellent, and I highly recommend them for sales and service. I will go back for my next car.

pat715s

Feb 21, 2010

Very disrespectful and pushy. Very displeased with how I was treated and how they played games. I made offer they wrote it down. They made counter offer did not write it down. After a few days I called back willing to consider a the counter offer of a total price includint their doc fee. When I said I was willing to take their offer they then tried to add on the doc fee again and when I said I was told origionally that the price included the doc fee the manager stated they would never do that and his sales man would not have done that. When I stated he did and my wife was there so she had heard it too he had Jes pull out the paperwork from when we were there and said that it only showed our origional offer not the counter offer and at that point he told his manager that he did not say it. I was really considering paying the little extra for the convience but once they started getting pushy and telling lies about the origional offers I am very displeased and will definitly be telling everyone I know about this and the shady numbers business that they deal.

robsmithld

Jan 22, 2010

My wife and I had a fabulous experience with all of the staff at Bristol Toyota. We were interested in purchasing a Prius, but having never driven one we weren't sure if we'd like it. I emailed Barb and arranged to test drive an 08 Prius they had on the lot, but was outside of our price range. We arrived and a manager immediately introduced us to a sales associate (Buddy) to test drive the vehicle. He gave us a great lesson on how the vehicle worked and we took it for a spin. We got back to the dealership and he answered questions - never once trying to get us to buy the car since they knew our interest was only to drive one.After a week or so of searching at other dealerships with very different experiences than that of Bristol Toyota, we managed to finance a deal that let us drive the immaculate 08 Prius we test drive that first night home. The vehicle was offered, not negotiated - but offered, at several hundred dollars below Edmunds.com's True Market Value and with a small addition to the sales price has a 7 year/ 100000 mile warranty that covers almost anything. Any problems, we'll take the vehicle back to Bristol Toyota because they're customer service is head and shoulders above every other Toyota dealer within 25 miles.

thedahliagirl

Dec 29, 2009

After several frustrating days of car shopping, I found my way to Bristol Toyota. Immediately my experience was positive. I first called and spoke with Joe DeMelllo. When I arrived, he was waiting for me and proceeded to give me his full attention. At this point, I was sure I wanted a Prius but was encountering great difficulty finding the exact exterior/interior color that I wanted. Joe assured me he could find it and just a few days later I was driving away in the exact car that I wanted, smiling all the way home. Joe did an awesome job with this sale. I would highly reccomend Bristol toyota to anyone in the Toyota shopping market!! He was completly thorough in educating me about the features of the Prius. charged me a very fair price and made sure that I was completely satisfied with my choice before I left the lot. Thank Joe!!

JPERC444

Dec 21, 2009

FROM THE TIME I INQUIRED ABOUT A VEHICLE TO THE TIME I PURCHASED ONE WAS A VERY PLEASANT EXPERIENCE.IT TOOK ME ABOUT THREE WEEKS AND TEST DRIVING MANY DIFFERENT MODELS TO FIND THE ONE I WAS COMFORTABLE WITH.DURING THIS TIME I WAS NOT PRESSURED AT ANY TIME AND THE SALESMAN WAS VERY PLEASANT TO DEAL WITH.BRISTOL TOYOTA WILL SEE ME AS A FUTURE CUSTOMER.

chief500

Dec 20, 2009

Very helpful, professional. Very knowledgable about the vehicle (Rav 4)that we were interested in purchasing. The entire process was "painless", treated fairly. Sales, service, finance and even the owner were outstanding. I would not hesitate in recommending Bristol Toyota Scion.

hmj

Dec 14, 2009

I BOUGHT A PRE-OWNED COROLLA IN 2001 AT BRISTOL TOYOTA AND WAS VERY PLEASED WITH MY CAR AND THE NO PRESSURE SALE. I WANTED TO REPLACE MY 1998 CAR SO I RETURNED TO THE DEALERSHIP AFTER RESEARCHING THEIR INVENTORY. I THOUGHT I WANTED A 2007 COROLLA BUT IT JUST DIDN'T CLICK FOR ME WHEN I TEST DROVE IT. THEN BUDDY SHOWED ME A CAMRY THAT HAD THE SUN/MOON ROOF THAT I WANTED. I LIKED THE CAR BUT NOT THE COLOR. AS I WAS THANKING BUDDY FOR HIS TIME HE POINTED TO ANOTHER CAMRY IN THE LOT THAT HAD WHAT I WANTED (AND MUCH MORE-XLE) AND IT WAS THE SILVER COLOR I REALLY LIKED. I FELL IN LOVE WITH THE CAR BUT IT WAS A BIT OLDER THAN I WANTED. I FELT I REALLY WANTED THE CERTIFIED WARRANTY FOR AT LEAST 4 YEARS. AT THIS POINT BRIAN, THE SALES MANAGER, CAME OVER TO FIND OUT WHAT HE COULD DO TO MAKE ME HAPPY AND I EXPLAINED ABOUT THE WARRANTY SO HE OFFERED ME AN ADDITIONAL 2 YEARS FULL COVERAGE. SO NOW I HAVE THE CAR WITH EVERYTHING IT POSSIBLY COULD HAVE,A GREAT FINANCING RATE,THE COLOR I LOVE,AND A 4 YEAR WARRANTY. NOW HERE IS WHERE IT GETS EVEN BETTER. WHEN I GOT HOME I WAS REVIEWING THE PAPERWORK AND I NOTICED I WASN'T CREDITED FOR THE $200 OFF INTERNET COUPON SO I EMAILED BUDDY AND SUGGESTED THAT THEY COULD INSTALL A REMOTE STARTER AND WE WOULD CALL IT EVEN. I COULDN'T BELIEVE IT BUT THEY AGREED TO THAT AND ALSO APOLOGIZED FOR MISSING THE COUPON. I CAN'T WAIT TO PICK UP MY CAR AND START PLAYING WITH ALL THE FANCY FEATURES. AND THIS IS FROM A TRUE RHODE ISLANDER WHO DROVE FROM LINCOLN, ABOUT 40 MIN., PASSING BY MANY DEALERSHIPS JUST TO GO TO BRISTOL TOYOTA. I WILL NEVER BUY ANOTHER CAR ANYWHERE ELSE.

backm

Dec 5, 2009

I built my new vehicle on Toyota.com and sent it to Bristol Toyota for a quote. Barbara (internet sales) was very responsive to my questions and quoted me a fair price. When I went in to finalize the deal, they offered a fair value for my trade and had the new vehicle ready within a few days (the vehicle I wanted had to be transferred from another dealership). Both Steve (sales rep) and Brian (sales manager) were friendly and straightforward during the entire process. Anna (finance) was also pleasant to deal with during the closing process. I never felt pressured or lied to throughout the transaction, which was nice. They delivered everything they promised and made it quick and painless. I would definitely recommend this dealership.

pookey214

Dec 2, 2009

Ability to contact someone via the Internet was veru helpful. Barbara Azevedo was very pleasant and quick to respond to my inquiry. Honest and fair as well. Went I went to the dealership I met with Norm then Ana, Finance, and it was an easy, hassle-free way to purchase my new Toyota Camry XLE. Would definetly do business with this dealer again Irene Ferreira 401-261-5670

cmodze

Nov 22, 2009

I just purchased a 2010 Rav 4from Steve Axtel at Bristol Toyota. This is the first time that buyin a car has not been aggravating, frustrating and nerve racking. I am a 63 year old female and have bought many Toyota's since my first one in the 70's. This is the first time that I can honestly say that it has been a pleasurable experience. Steve Axtel, my salesperson, was pleasant, courteous, knowledgeble, patient, cooperative, and flexible. He worked with me every step of the way. There was no "let bring in the big guns" philosophy as in other dealership. I was not threatened, lied to, coerced, or otherwise intimidated as I have always been at other dealerships.I left Bristol Toyota with my new car and had no regrets whatsoever. I felt like I had received a fair deal. From the moment I walked in the door I was made to feel comfortable by everyone and was treated respectfully. What is strange is that when I went to take a test drive and met Steve, I was not actually in the market for a new car. By the time that I left the dealership that afternoon, I was really hoping that I could do business with them. They are a very unique dealership and Steve is not your typical salesman. Finally I have found a dealership truly deserving of selling Toyotas and I will return there for service and to buy a cars in the future. It was a uniquely satisfying experience and I can't say enought about the staff and Steve at Bristol Toyota. Thank you to all of you and especially to you Steve.Sincerely,Cheryl Modzelewski

Jon Donahue

Nov 15, 2009

The overall experience of purchasing my new truck was excellent. I worked with Steve Blakely and the sales team to finalize the sale. I was able to do most of the conversation with Bristol Toyota on the phone, at my convenience. I did not feel pressured to buy the truck at any time. When the deal was finalized, I felt as though I had made another good purchase from a dealership I trust. I am a long time customer. I have purchased ten vehicles from Bristol Toyota and my son has purchased two. I also bring all of our cars in for service regularly and have a tremendous amount of confidence in them. To be able to walk into a dealership and be on a first name basis with managemnet, sales and service has made owning a car an enjoyable experince.Thanks Bristol Toyota!Jon Donahue

eveningstar883

Nov 11, 2009

It was the first dealership when I arrived that didn't run out looking for a sale. They let my sister and I look around. When I was ready, I went and inside and asked for a saleperson. Steve was very nice, friendly and accommodating. I took the rav4 for a drive and loved it but I wasn't ready for the paperwork. I asked to see them the next day and wasn't pushed into anything. He introduced us to the manager and walked us out.I came in the next day and made the deal that I wanted and bought my car. Brian was worked real hard to get what I wanted. I was very pleased with everything. I told them you really don't know how I could have been but actually there was no need whatsoever to be crazy so to speak. I highly recommend this dealership without all the hassles . Thanks Steve

nomorebullies

Oct 26, 2009

After test driving a 2010 Camry XLE, I made my decision to own one. I sat down with Steve Axtell who was in every sense, one of the most honest car dealers I have every dealt with. His professionalism by not trying to sell me something I did not need or want, his knowledge of the vehicle, and his concern in getting me the best deal he could without schmoozing me, made buying a car from this dealership something to think about. After meeting and negotiating with Brian the sales manager, I felt I was being given a good deal. Being a negotiator by trade, I had already done my homework on Kelly Blue Book and Edmunds.com. but I still felt I needed to check out the price with another dealer. I headed over to BOCH Toyota in MA (they boasted being the No. 1 dealer in sales) to see if I could get better pricing. That was one of the worst mistakes I ever made. The sales manager was a bully in every sense of the word. The final price was lower but not by much, and did not include a remote started that Bristol offered. Boch was so insistent that I give them my credit card and accept their lower price. I told them I did not carry it with me and had to go home and think about it. They were not happy by this. I called Steve and told him about Boch's pricing. Steve told me about numerous complaints with Boch quoting one price only to find out the price was different (and higher) when they went to deal with Boch's finance department. Steve said to check out dealerrater.com and check both Boch's and Bristol's reviews. Thank God I did! I went back to Bristol Toyota and it was like a breath of fresh air. I am happy with the price I paid and the AWESOME service that I received from Steve and Brian. Kudos to the both of them! By the way, when I got home, Robert called from Boch's and I told him I didn't care for the bullying I received. He then offered me $1000.00 less than what he originally offered. I said, "No thanks". If it sounds to good to be true, it probably is. READ the reviews..............

Rebecca13

Oct 10, 2009

My experience with Bristol Toyota Scion was a great one. Even though I did not buy a Toyota - I purchased a used, trade-in, Honda - Steve was just as willing to help me in any way he could. The car was inspected for 2 years, the oil changed, and waxed when I came to pick it up! The service was great and the price was right. I would definitely recommend a stop by Bristol Toyota Scion when in the market for a new/used Toyota... or anything else you might find.

eliz93078

Sep 21, 2009

I walked in and explained my situation to Steve and right away he wrote down all my needs and concerns. Steve made me feel at ease immediately. I knew I was in good hands and that my problems would be solved. Steve was able to find a car and SUV to meet my family's needs and budget right away. He was very patient and understanding as I vented about my situation and made me feel like everything would be OK. I am very grateful to Steve and Bristol Toyota for turning a bad situation into a great experience! Thank you!

tgale5

Sep 10, 2009

Jes was very friendly. He worked with us to put us in the best car that fit our needs. The dealer did not push us to purchase brand new and we ended up with a great car with only 12,000 miles. Only complaint is with Toyota financing. We have excellent credit and have purchased two other Toyota's in the past. The rates with Toyota Motor Credit were not good and we ended up using another lender. For repeat customers who have always paid on time we were disappointed that they could not work with us. But, overall, with Bristol Toyota we were very satisfied.

rsp3170

Aug 26, 2009

All I can say is that it was worth the trip over the 3 bridges as I was treated very well by Barbara,Steve,Brian and especially June with her bodyguard.Bristol Toyota came to me very highly recommended and I am glad to say.that the people that told me were definitely telling the truth.I will tell all that I know about Bristol either it be new or used cars that its worth the trip and with out being sued by using that guy's slogan from Newport, I will end this letter.But then again, I could have used the other guys slogan, come on down!Seriously a very profesional job done by all and you should be proud,Rick Potter now from Narragansett,RI.

kristin71

Aug 9, 2009

My husband was in a critical car accident and I needed a new car, my families lives were turned upside down. When I walked into Brisotl Toyota I was greeted by the friendliest people and felt they really cared about me and my situation. Anna worked with me to get me approved and fit me into a payment that worked for me she was awesome. Bruce and Scott worked with me to find me a car that would work for the payment I needed and also I needed a car that would work for my husbands wheelchair, I can not say enough about Bruce and Scott. They are top rated salesmen in my book!!! The folks at Bristol Toyota that worked with me made me smile for the first time in a month. I experienced excellent customer service at Bristol Toyota and would recommended anyone to buy from them. They where professional, sincere, and genuine people and I look forward to a long history of car buying from Bristol Toyota.

JEJ7652

Aug 2, 2009

Bristol Toyota was the best car-buying experience we ever had. The staff was friendly, courteous and knowledgeable. There were no high pressure tactics. No one "jumped" us as soon as we entered the lot. Negotiations on price were spirited, fair and entertaining. Bristol and we agreed on a price in the middle the next morning. We saw the car on Tuesday; paid for it on Wednesday; took delivery on Friday. They handled everything, including the vehicle registration, very professionally and in a timely manner. We had a very good telephone experience with Bristol Toyota last year when shopping for a car. I knew we would go back to them again, and the purchase experience this year was everything we could have wanted. We gave "only" a 4 rating for price because we cannot be absolutely sure Bristol has the lowest prices. But everything else about the dealership was exceptional. Therefore, any slight premium on price is worth the quality of care, value and service we received with the transaction.

spoland

Jul 26, 2009

It was my first time going to Bristol Toyota. It was an awesome experience. I was treated very well. I would go back again for sure. And I love my car! All the salespeople were very polite and helpful. Steve is a great salesman and really took good care of me.

jdevolve

Jul 8, 2009

Jes and Brian did the best they could for the situation I was in. I was very pleased with their effort and I would recommend this dealership to anyone. Stop by and see Jess Brownell, he'll get you the deal you want!!! Also, Brian, the GM is amazing. He is very helpful and does not bs you. They want to sell you a car and will do everything in their power to get the best deal possible.

jferreira

Jul 4, 2009

Excellent staff, excellent product, excellent experience! Just bought our 7th Toyota vehicle from this dealership and we are thrilled once again. They gave us a great deal on both our trade in and new vehicle. The car was ready when promised and the salesman was awesome!

reviewerremoved

Jul 1, 2009

I had an extremely pleasant experience with this family owned dealership. I live in Alexandria, VA and found this truck online in Bristol, RI. These kinds trucks are somewhat rare with all of the features it had, and was listed for $22,900 online. So I offered $22,000 out the door with all the fees, etc, they said "ok" and that was that. They held the truck for me for 2 days, I found cheap airfare for $90 from Baltimore to Providence, and Scott picked me up at 8:30am Saturday morning and brought me to the dealership. Couldn't have been more hassle free.

ScottSienna

Jun 10, 2009

This was by far the best car shopping experience of my life. The salesman, Jes B. was friendly, honest, and professional at all times. The dealership is easy to find, clean, and modern, with a good inventory. Jes and Bristol Toyota went above and beyond to get us into our new Sienna minivan quickly and at a fair price. I would highly recommend Bristol Toyota to anyone looking for their next vehicle.

randi

May 30, 2009

Steve Axtell was the best salesman I have ever dealt with...he was informative, kind, neat,reasonable, friendly, and funny. He made buying a car, a pleasant experience. He was straight and to the point and honest. The day I picked up the car, he showed me how the car worked, what buttons did what and how they worked. He also called me the following day to make sure everything was ok and if i needed anything to call him. Like I said...he's the best.

milkman223

May 5, 2009

This is the 2nd time in 7 months that Julian and the Dealership has exceeded my expectations. On both occasions, they provided an efficient, hassle free purchasing experience. In addition, they went above and beyond to search, locate, and customize a truck to fit my needs.

TessVaillen

Apr 23, 2009

I am from Connecticut and yes I drove to Bristol RI, over an hour drive to purchase my 2nd Camry from the same Salesperson, Steve Axtell. The superb customer service Steve provides is the the reason why its well worth the drive. When dealing with Steve I feel I'm talking with a friend who I can trust and has my best interest in mind.Steve was very patient with me as I was VERY picky, Steve got exactly what I wanted. After purchasing my first Camry, I was so pleased that I bragged to my friends and family which resulted in a friend making the same trip to Bristol a week later to purchase a new vehicle. I will continue to recommended friends and family to Bristol Toyota. I LOVED my first Camry and I LOVE my second. You have a customer for life! Thank you Steve and the Bristol Toyota family for making this experience so pleasurable.

SylviaCastro

Apr 22, 2009

This year I made the decision to purchase a new car. I was undecided whether to purchase a Honda or Toyota. After test driving both, I decided on the Toyota, and I decided to purchase this vehicle at Bristol Toyota, Bristol, RI. The salesperson, Steve Axtell was there to assist with test driving and answering any questions I had. The overall experience I received from Steve and Bristol Toyota was top-notch. Steve was very thorough during my test drive. He was helpful and accomodating through the pricing process. All the members at Bristol were friendly and extremely helpful. They went above and beyond to make my car buying experience a positive and memorable one. Bristol Toyota has a family oriented atmosphere and I felt like I belong to their family. I would truly recommend Bristol Toyota to friends and family members. I look forward to many years of service with them. Steve Axtell is one top-notched salesperson. I believe he was key to my decision to purchasing my 2009 Toyota Camry.

Bob Richardson

Apr 17, 2009

4/17/09In my view, shopping for a car at Christmas time, with five inches of snow on the ground and the wind chill around -10 degrees, ranks right up there with having your mother-in-law visit for six weeks, or undergoing a root canal without anaesthesia. So when my son and I visited Bristol Toyota Scion on Metacom Avenue in Bristol, RI, I was in full defensive mode, expecting a high-pressure salesman and the customary dealer hassle. I was mistaken.The salesman, Scott Medeiros, was cooperative, helpful, and very low-key. Despite my car-shopping anxieties, I really liked the guy. Although I owned a Bronco and intended to buy a RAV4, I was attracted to a very clean used Camry. My son convinced me that hauling my aching senior carcass into a RAV4 probably wasn't as good an idea as traveling in comfort and style in a Camry.He was right, and I bought the Camry. Scott never exerted the slightest pressure. After the deal was done a question about the alarm system came up, and Bob Dovner, the used car manager, came up with an excellent work-around. He stood by our deal 100 per cent. What a pleasant surprise!!Now, I do understand that the folks at Bristol Toyota are in business to make money, and that their idea of a good deal and my idea of a good deal are not exactly the same. So I suppose that Bristol Toyota would have preferred to sell that Camry at full list plus transportation and dealer prep charges, and I would have preferred to receive the car as a gift, with $500 in crisp new $20 bills on the front seat as a buyer bonus. They didn't give the store away, but they didn't clean out my checking account either. We did cut a fair deal, and I am well satisfied with the Camry and with Bristol Toyota. Scott Medeiros is a very good salesman, and he does what he does very well and with no pain to the buyer. Bob Dovner backed Scott and me all the way, and did the right thing when many dealers just would have shrugged it off and walked away.The Camry has been a joy from git-go, although it does go very fast with very little noise, and I have to watch that heavy right foot lest I attract the attention of the guys in white cars with flashing blue and red lights on top.So the bottom line is that I can honestly recommend Bristol Toyota Scion. My experience has been that they are good people to do business with.

striperman53

Apr 16, 2009

I purchased a used 2006 Toyota Tundra in April, 2009 from Bristol Toyota Scion. My salesman, Joe DeMelo, did an outstanding job. Joe was knowledgeable, personable, straightfoward, and competent. My overall experience at Bristol Toyota Scion was outstanding and I would recomend the dealership to anyone.Brent

cermakv

Apr 15, 2009

I went to the dealership for three reasons; 1) an oil change, 2) purchase and have installed a roof rack on my 2009 Matrix and 3) to alert Toyota the 5-speed automatic transmission had problems going into fourth gear when the gas pedal was released, and the transmission would 'lurch' into coasting at about 5 mph as the car was slowing down. The oil change went as expected. The service manager asked my OK for waiting till his best installation mechanic was available to complete the roof rack installation. I agreed and the installation was done as well as an ace mechanic would do. I spoke with the service manager, the parts manager and the dealership owner about the transmission issues. After describing my experiences, the parts manager investigated any possible 'recall' bulletins on the transmission. AND, he found one that described my 'lurch' while slowing to a stop problem. The 'fix' was to replace the existing transmission software program with an updated program. The new software was installed. I was told the tranny has a learning curve as it learns my driving style. I look forward to 'teaching' the new software my driving style and using the very attractive new roof rack.I had difficulty updating the registration for the Matrix as Rhode Island wanted a 'power of attorney' form from Toyota before I could register the Matrix for 2010...it is a leased car. I have no idea whether this is a very unique Rhode Island thing, but Debra Lewis at Bristol Toyota called Toyota in California, and arranged to have a power of attorney form sent to me. What great service.My wife is already talking about leasing a new car from Bristol Toyota when her 2007 Corolla hits its third birthday.

1994sunfirered

Apr 13, 2009

AA came and jump start my car in my garage because there was no light or any sign of life in my 1994 Toyota Camry. I drove it directly to Bristol Toyota Scion. David Anderson took my car in right away and told me the problem was my passive alarm controls. After they fixed my alarm controls, they also check my battery. Turned out the batter was bad though it was installed only a month ago. They took the bad one out and installed a new battery for me. By the time I left Bristol Toyota, my car works beautifully. Bristol Toyota was able to fix my car within an hour or something like that,and by my favorite mechanics, Peter. I have been going to Bristol Toyota for routine service for my car since 1994 and they have always been good. This last time was a sudden emergency and they were able to take me in instantly. Where else and in what other professions that I could get such an excellent and speedy service.

Joseph O'Brien

Apr 6, 2009

We bought an Avalon-Limited as a retirement car and treat after open heart surgery. Steve compentently answered our questions, showed us respect throughout the process, and went the extra effort when the office counldn't find the title, when we asked to have a title change, and when we asked to borrow the owner's manuel while the office obtained the title. Bristol Toyota, and Steve in particular, were recommended to us by a mutual friend and by a daughter who have bought vehicles there. A job very well done made our experience a pleasure.

cliff63

Mar 31, 2009

Received a card about this online rating service so I checked out the prior reviews. Obviously, Bristol Toyota is getting some great reviews and for good reason! This a best kept secret in the East Bay that should not be a secret! I have had many preventative maint. services done here and have never had any issues. The service team is excellent at answering all questions and no estimate has ever been too low.My last purchase was in 2005, a Camry XLE 4-Cly. Steve Blakeley was the salesman and he is great at his job. Steve is very thorough and always answered my numerous questions. Delivery was fast and pleasant.Financing through TMCC(TFS) was very good experience. I received an excellent trade-in for my prior Camry and a good price/finance for the new one. My next car is definitely going to be at Bristol Toyota!Cliff M. -Bristol RI

compucall

Mar 31, 2009

Purchasing a car from this dealership was efficient, fast, and painless! Brian was amazing and closed the deal within 24 hours. He ordered me a brand new car and held it until I was ready for delivery. The price was the lowest around. He offered the best financing options and threw in a cargo mat which he knew I wanted for my dog.On day of delivery, car was ready with a full tank of gas. Steven did an amazing job of thoroughly going over all the details of the vehicle in a timely manner.The entire process from start to finish took no more than 2 hours of my time...just the way I like to operate!Thank you Bristol Toyota for great service! I will tell my friends to buy there and will buy my future cars from you. Even though your location is further than I would normally have traveled, (there is a Toyota dealership 2 miles from my house--Bristol Toyota was around 25 miles away) it was well worth the trip! Oh yeah, did I mention that Brian picked me up on the day I was to get my new car so that I wouldn't have to be inconvenienced by having my husband take time out of work???? Amazing!!!!Susan Quinn

Kendra

Mar 24, 2009

Steve Axtell knows the meaning of customer service. I have been shocked by the lack of focus on customers these days but Steve understands a retail experience should be all about THE CUSTOMER! He is knowledgable, friendly and made the whole experience of leasing my brand new Prius wonderful. From negotiating the best deal for me to attaching my license plates I felt like number ONE throughout the whole experience. He is top notch!

tacoma03

Mar 23, 2009

by far the best dealership experince i've had . i shopped online for a certified truck and contacted those dealerships closest to me . There were 5 within a 250 mile radius that had in stock the tacoma truck i was interested in . the only one to follow up on my inquires expeditously was Bristol Toyota . within a short amount of time after my first call i had put a deposit on a truck , received an email confirmation , then a call to make sure i had received the email . following that a map to the dealership via email since i was coming from New York .to top it all off i personally visited my local dealer and gave him all the information and still to this day have not received a follow up call concerning my. thank you bristol toyota for the positive experience ,looking forward to my next purchase with you . keep up the great work on site and especially the internet . she was the one that got me there .

richterahr

Mar 20, 2009

It was time for service. I stopped in with the intention of making an appointment for a future day.Much to my surprise and pleasure Bob told me he could work me in right then and there. This was great for it saved me an additional trip.I was told service would take 45 minutes and they surprised me again when the job was done in 30 minutes.The attitude of the staff and the service is great. I have recommended Bristol to two friends who are lookikng for cars.

deedee66

Mar 20, 2009

I have been discussing with Barbara about a Rav-4 sport. She is just such a joy to talk with and a wealth of knowledge about her job. I had question that I had asked about her about in an email on a sunday morning and she called me right back with an answer. Now that is just amazing!!!!

dinalyoung

Mar 19, 2009

The internet quoting process and personal follow-up phone calls made a difference in my decision of which dealership to work with. Barbara was very personable and enjoyable to speak to by phone and also responsive to my requests for additional information.

dfam

Mar 17, 2009

I live in MA but have many friends and family in RI that I visit on the weekends, and after looking for a new car at various dealerships in my area and having no luck, a friend suggested I check out Bristol Toyota. I was greeted by Julian Schwartz, a very professional, courteous, and patient salesman who listened to me, and worked with me to help me buy my new Toyota. As a first time buyer of a new car (I have always bought used cars in the past), I must admit it was a little intimidating and overwhelming, but Julian put me at ease instantly, and the rest of the sales team were just as professional and courteous. I am very happy with my purchase and I would recommend Bristol Toyota to any of my friends and family, whether from MA or RI.

natellies

Mar 17, 2009

I have been a loyal TOYOTA customer for 25 years, 18years with Bristol Toyota. The most important thing I can say is CUSTOMER SERVICE. Dave Anderson and his staff are the essence of customer service. You hear horror stories about bringing your vehicle to "the dealer" for service, ie get what you don't need, over pricing, just another customer etc. that is so not true about Bristol Toyota. I have always been treated like my car was the only one there to be serviced. If I have a question about what they did, it is explained to me in language I can understand ( not that I am an idiot, or "a women"). My houshold has purchased 5 cars in the last 9 years from Bristol, and had service on all of them, plus my older Toyotas that we not bought there. If that doesn't say it all I don't know what else to say but,KEEP UP THE GOOD WORK, AND I am due for a new vehicle in 2010. Thank you Ellen Rawding.

Patrice914

Mar 7, 2009

Our experience with Bristol Toyota has been excellent. We first met Barbara Azevedo throught their website, and we were impressed with her professionalism and expertise. Upon entering the showroom, we knew that we want to purchase our Camry from Bristol Toyota. The staff are friendly, respectful, and most accommodating to their customers. When in the market for a new car, we advise you to visit www.bristoltoyota.com and arrange for a test drive. Ask for Barbara!

mjmahoney

Mar 7, 2009

I have not purchased a new car for about fifteen years. I went to a few dealerships. Then I decided to look online. After looking at several dealerships, I settled on Bristol Toyota. I printed out a coupon. Then I spoke to the internet manager, Barbara Avezedo and set up an appointment with Julian. The next day I met Julian, drove the corolla, agreed on a price, and bought a new car. It was a very easy purchase. The dealership is staffed with friendly, attentive people.I had to have a tire replaced because I hit a pot hole which split the tire. I had an appointment and it was replaced in no time at all.Great dealership.

LindaSable

Mar 2, 2009

I have dealt with Steve Blakelee for my last two cars and wanted to work with him again. Unfortunately he was out because of a work-related injury but when I contacted him, he agreed to come in and meet me despite his injury. He gave the staff permission to give me his cell phone and home phone and we set up a time to meet that was convenient to me. I would never deal with any other dealership or salesperson. It was obvious that the sales team at Bristol Toyota works as a team because they were able to help us because he was unable to write because of his broken arm.

tundraowner

Mar 1, 2009

My family has bought several cars from Bristol Toyota over the years. Why? Because of Steve Axtell. Steve is excellent at his job. He is courteous, profesional, and knows his product. Steve's attention to detail is remarkable. The service dept. at Bristol Toyota is excellent also. As long as Steve Axtell is at Bristol Toyota my family and I will continue to buy there (7 cars so far). Steve Axtell is truely an asset to Bristol Toyota and we would recomend him everytime to anyone!

Marc C

Feb 28, 2009

Greeted at door. Curtious and professional sales force. Our salesperson was very knowledgeable about the product and the dealership. Mr. Axtell went out of his way to ensure we were delighted with our purchase. The staff and financial department were very helpful and friendly throughout the entire process. We are very pleased with our purchase and would recommend this dealership and salesperson to our friends and associates.

Jules15

Feb 23, 2009

I had a great experience purchasing my car at Bristol Toyota. The Internet Sales Manager was more professional and knowledgeable than any other dealership I have dealt with. She was extremely helpful and returned my emails promptly.The salesman was very accomodating and patient throughout the entire process. It was a pleasure working with everyone.

ruffles

Feb 19, 2009

We had visited all the local Toyota dealerships to lease a new Camry (we had a 4 Runner whose lease was expiring). Bristol turned out to be the best, not only in terms of price, but in terms of the quality of their presentation as well. Jesse, our salesman, was great....no high pressure and he knew the product and services extremely well. We also met Brian, the Finance Manager, and had a similar experience with him. Having leased two vehicles at a time for the past 20 years, we've had the occasion to go through this process quite a few times. Some turned out to be good experiences, some were not so good. This was our first experience with Bristol and it turned out to be the best. Stay tuned, Jesse and Brian, we'll be back soon.

netta

Feb 18, 2009

We bought our first Toyota 5 years ago at Bristol Toyota and it's no surprise that we returned there to buy again!! How lucky for us (and for Bristol Toyota) that Steve Axtell still works there - an efficient, hard-working, no-pressure person who listens to your needs and then goes about the business of finding the right car for you at a price that fits your checkbook. The whole car-buying experience can be so stressful,but Bristol Toyota has created an atmosphere where honest caring and trust are priorities. Our entire car buying experience was actually a pleasure, thanks to Steve and the other professionals at Bristol Toyota.

jrichard66

Feb 18, 2009

I have been a loyal customer of Bristol Toyota since 1995 when I purchased my first Corolla. I had 319,000 miles on my Corolla and it was time to purchase a used/new vehicle. I went to Bristol Toyota to purchase a "used" Corolla that I checked out on their website. I called them that day and made an appointment to see Jesse/Sales that night. He was able to get me into a "new" Corolla (6 miles) that was close to the price of the "used" (8,000 miles) that I was looking at. I purchased the vehicle that night and delivery was the following night after work. When I got the car home that night, I noticed there was a minor dent in the hood. I called the Sales Mgr immediately and he advised me to bring the vehicle in the following day so they could look at it. They inspected the damage and made an appointment for me to bring the car in to have their "dent specialist" remove the dent. To my amazement, it was removed and you CANNOT tell that the dent was ever there. I'm totally happy with the service/support that I have received from the Sales Dept. and I already know and expect the same service/support from their Repair Dept. for years to come.

Sparklepusss

Feb 9, 2009

After shopping at over 15 different dealerships in the course of a two week period I definitely have to say that the service at this one was the best. When I walked on the lot I was immediately greeted by Julian Schwartz. He took down all of the features that I really wanted in a car and managed to find one that matched them all...which is pretty tough considering I had a lot of specifications and a small budget. Unfortunately there was only one car that matched everything I wanted (2006 Camry XLE) but Julian let me know upfront that the car was priced a little higher than I wanted to go, unlike other dealers where they wouldn't even tell me the price until after I drove it and fell in love just to find out later it's well over my budget. I decided to check it out anyway and he was so thorough and knowledgable about the whole thing. At most of the other dealerships the salesmen didn't even know the miles per gallon on the cars they were showing me. I ended up leaving because the price was a bit too high for me but Julian did tell me he'd keep an eye out just in case something came their way that I'd like. The next day I basically spent entirely looking for a car that I liked better than the Camry...and by the end of the day I was just looking for that car specifically but at a better price. Well I came to find out that after looking on foot that there was no other Camry like it in RI....and none in a 40 mile radius according to my internet searches. So I went back and bought the car and they considered my budget constraints and were willing to work with me. I got $$ off the sale price and I ended up getting the car for almost $4000 less than its Blue Book value. The experience was very pleasant. Julian was so courteous and patient that I'd totally go back there when decide to get another car and I've already told everyone I know to go there if they're shopping!

MTB5609

Feb 3, 2009

I recently purchased a 2009 Prius from Bristol Toyota. My overall experience with Bristol Toyota couldn't be better. Salesman Jesse Szumita was friendly, courteous and knowledgeable. Jesse not only knew the product but took the time to explain and show Toyota's quality and how everything on the Prius works. Jesse also explained the services that Bristol's Customer Service Dept. offer. I enjoyed my experience because there were no haggling over price, Jessegave me Bristol's bottom line price and the sale was made.I am now enjoying my new Prius and have told everyone that I know of what a great experience buying from Bristol was and would recommend them to anyone.Thank you Bristol Toyota, Thank You Jesse Suzmita!Mike Bernacchio

Koren

Feb 2, 2009

I have rated Bristol Toyota and my salesman Scott Mederios extremely high for the following reasons. I walked on the lot looking at used vehicles and received immediate customer service by Scott Mederios. He was friendly and attentive. I explained that I needed a used car and had a fixed budget he was willing to work with me and immediatly start showing me used cars that were within my buget means. After test driving a few vehicles their was nothing on the lot that suited my interests. Scott then worked with Bob Dovaner his used car manager and within 3 days I had the perfect vehicle within my budget needs. This dealership from my salesman to the managers went out of their way to satisfy me and met all of my needs. I am extremley happy with the vehicle purchased and the quality of the customer service that I received.

lbehr

Jan 25, 2009

The salesperson, Steve Axtell, was very accomodating. We needed to purchase a car right away. He made it possible for us to drive the car home that day. We were able to get the inspection done while we waited and they did all the paperwork and registration for us. The dealership also addressed our concern for a mechanical problem by having an alignment done at no charge. Great purchase experience. So far, the car is great.

pmk02906

Jan 23, 2009

Working with Barbara by email and in person was straightforward and pleasant. She gave us all the information we requested and offered more besides. She even provided a detailed answer to an email at 10:30 at night! The transaction itself was smooth, and the staff was friendly and helpful. No pressure tactics, just a good deal and people who treat you like a rational adult.

ronsnewcamry

Jan 22, 2009

We recommend Bristol Toyota. It took us 7 mos. to finally buy our car. Other places weren't helpful when we told them that. Many salespeople were turned off by us wanting to wait. It seemed everyone became busy when we told them that. I couldn't understand why they would talk to us like they wanted to sell us a car. But when we said we were waiting they suddenly had someone waiting for them or another lie just to get away. Joe at Bristol Toyota was okay with the fact that we wanted to wait. He showed us 2 different model Camrys. After that 1st time in, he called, sent letters,christmas cards. he stayed intouch. When the time came to buy, he was the only one we remembered. The others we met we very nice, his manager, Anna who did our paperwork. Joe had us meet the people in the service area. We are very happy with Bristol Toyota. Thank you Joe, you a without a doubt the best. thanks ron

rav2007laurel

Jan 16, 2009

Customer ServiceGave a rating of 4/5 because of the expedient and professional interface with the Service Mgr. and Dealership Mgr. although I was not impressed with having to feel to "negotiate" a price for the extended warranty. Quality of WorkThe vehicle had just gone through a 160 point inspection, yet, a "clip" was found missing on the right front bumper panel (panel was raised slightly (e.g. 1/4" or less)). Clip was subsequently ordered and replaced within a few days.FriendlinessOur sales representative, Julian Schwartz, was geniunely friendly without being overbearing. Julian was very courteous before, during and after the sale of the vehicle. His "follow up" to make sure everything was in order was very much appreciated. Overall ExperienceThe sales representative (Julian Schwartz)made buying the car at Bristol Toyota a good experience. Above all, my wife and I appreciated his advocacy in all stages of the purchase. The service (manager), Dave, was very accomodating in taking care of the "clip" problem. He did so in a timely manner and took the time to answer another question.PriceInitially I thought the price was somewhat higher than other like units at competitive dealers. After a discussion with our sales rep. and a review of some comparative data (Toyota Certified like vehicles) I concluded the price was "fair."

RedsoxJudy

Jan 15, 2009

I have put off buying a new vehicle for a long time because I did not believe I could trust a car dealer. But at Bristol Toyota I found a dealer I could trust, and I bought my new van. My experience at Bristol Toyota was positive from start to finish. Barbara Azevedo, the internet manager who walked me through the process from start to finish, was knowledgeable and PATIENT with my need to take my time making a decision. I was allowed to explore options without pressure, I was provided with information and choices, and I got a great deal. She is a consumate professional who matched my list of "wants" with a vehicle that is perfect for me. And I found my meeting with Ana Teves to finalize the financial details of the sale was both easy and informative. I recommend Bristol Toyota without reservation.

marion

Jan 14, 2009

I highly recommend everyone who is interested in purchasing a vehicle to make their first stop, Bristol Toyota! There you will find the most courteous, highly efficient and knowledgable staff. I loved the relaxed atmosphere from my first contact by internet representative, Barbara to Steven our salesperson and Brian our sales manager and to finish with Ana Teves the Finance Rep. What a complete turn-around from our previous visit with Boch Toyota, which was a complete nightmare.My husband and I decided to visit Boch Toyota to just get some comparison figures. We never experienced so much double talk and confusing tactics in all the years of purchasing cars. With Bristol Toyota the staff worked the figures to a monthly payment that we could afford (especially when you are on a fixed income!) Plus, we were able to purchase a Toyota Extended Warranty,which Boch was not selling us. When we picked-up our new Camry, salesman Steven went thoroughly thru the entire vehicle for us, and even set the radio stations that we wished along with other stations that Steven was familiar with for our type of music. A follow-up call from Steven was made the following day to us just to check in and make sure we didn't have any questions or problems.

JOHNMEDWARREN

Jan 10, 2009

We live about 30 min away from Bristol. We went to 4 toyota dealers in RI and Mass. Bristol was unlike many of the other dealer's. My salesperson Joe Demelo was the sole reason we bought there. Other salespeople we dealt with were high pressure,didn't know much about the vehicle options. He even took the time to show me everything about my car. We took a test-drive, Joe wanted to make sure I was comfortable with the seating...visability...and most of all if I liked the car. Once I picked out what I prefered, he had my trade-in evaluated. We agreed to the value of the trade. I am now driving the nicest car I have ever owned. What shocked me was this, The first time I met Joe we told him we were going to Boch Toyota in Attleboro and Colonial Toyota. My husband asked him what he thought of those larger dealer's. Not ever working for those dealership's Joe said, I am sure they are okay but I will let you make your own choice of where to purchase. Boy, was that an understatement...after dealing with very inexperienced salespeople, arrogant sales managers, we were turned off. We immeadiately called Joe at Bristol Toyota and placed an order. Joe thought my story was funny, I asked him why, he stated he new all along that he would be safe letting us test the water's at other dealership's and that would be my conclusion. He was right!!! We felt like we have known him forever, he made us laugh as he was doing his job. He was the most informative,caring,and happiest guy we have met quite sometime. I feel he is part of the reason that Bristol Toyota has won all those awards he told us about. Bristol Toyota is OUR place and Joe is our MAN.