Used Cars for Sale at Buchanan Kia in Westminster, MD

boopbetty22atgmail.com

Sep 16, 2016

i went in to buy a car the salesman mike royer was excellent help me pick out a car and I just love the great service friendly people

Singer47

Sep 11, 2016

Buchanan Kia personnel make it all worthwhile. We have bought 4 cars from Buchanan, and they are wonderful to work with. We were able to come in, decide what model and options, get financing, and drive out in a new car in just a couple of hours. They answered every question so we knew what we were doing. Thanks, Buchanan!

Leslie

Sep 10, 2016

The staff at Buchanan Kia were so sweet, nice and helpful. We have bought only 2 cars at a dealership in our lives and do whatever we can to stay away from car dealers. Rebecca, Mike, Eric and Jim took incredible care of us and were patient and helpful. Our opinion has changed! We drove away with the deal of a lifetime and assured them that our next purchase of a car would certainly be with them.

DanAko

Aug 18, 2016

Hey,this's daniel,I just want to thank you for the good work you help me to get my car.you was so cool talking with me.l love the way you help me.with sweet talk makings me to look like a king.please keep on and stay blessed.

jmgreen925

Aug 17, 2016

The staff at Buchanan Kia has once again been a pleasure to work with (3rd time). I will most likely return again when it comes time.

SHIMKUS.bud2012

Aug 14, 2016

Make. Sure if you go. See. Rebecca. She was very friendly and great to work with.. Should have seen. The look on her face when I told her the car was on empty and I wanted to drive it to Hanover. Pa.

bubba

Aug 9, 2016

We bought a used 2015 Kia Sorento from Buchanan with the help of Rebecca Przbyszewski, A great salesperson very professional and friendly.Made buying a car a dream.Wish all purchases were this easy and painless. Keep up the good work Rebecca, and thanks again.

Lucy White

Aug 6, 2016

Rebecca Przybyszewski and the rest of the Kia team worked so hard to get me into the right car. I had limited budget and they were very understanding.

Michael Harris

Jul 29, 2016

I bought a used Chrysler Town and Country with the help of Ryan Christian. It was a Saturday evening and we were really interested in the van but we wanted to have our own mechanic look at the vehicle. The dealership was closed the next day and it was late in the evening so obviously they couldn't let us take the vehicle home for the weekend. Ryan volunteered on his own to sit at our mechanics office for 2 hours after the dealerships closing time while we went on our way and the vehicle was inspected. The whole process was a pleasant experience. We have bought many vehicles in the past. Ryan was very helpful in helping us find the best deal for the vehicle while providing the best customer service I have ever received from any company.

Cheryl

Jul 27, 2016

Just purchased a 2016 Kia Soul, love the car. I can not say enough about Andrea Phillips ,my salesperson. Andrea is knowledgeable, friendly and very patient. She listened to me , understood what I was looking for and did everything to make me happy. The Best car buying experience I have ever had. So easy! Also would like to thank Missy Snyder, who was also very helpful in my decision. Need a car, go to Buchanan Kia, ask for Andrea, you won't be sorry.

Critterdeb

Jun 30, 2016

Mike Roger was fantastic to work with, he found me what I needed at price I could afford. I would recommend him to anyone who's looking for the best deals.

Chris

Jun 29, 2016

Mike Royer sold us our Kia Sedona. He was excellent to deal with. Knew the car and the business very well. Always responded efficiently and made sure all our questions were answered. Final transaction was fast and painless, including "training" in the car with Mike, and paperwork with Dennis Dawson in the finance department. Definitely recommend Buchanan Kia and Mike Royer.

Craig Pollack

Jun 20, 2016

We had a great experience recently with Rebecca Przybyszewski and Buchanan Kia. We purchased a used vehicle for our daughter and the process was so easy and painless. I recommend Rebecca and Buchanan

Melinda

Jun 14, 2016

My salesperson was Andrea and she was great. She was friendly and really knows her business. She was patient while I made my decision and didn't pressure me. I bought the 2017 Sportage SX and would recommend it to anyone!

Halo's Van

Jun 12, 2016

We came in the dealership looking to purchase a van. Rebecca Przybyszewski greeted us outside with a smile & introduced herself. We told her what we were looking for & our price range and needed something bigger to transport our dog in to dog shows. Her exact words were "I can make that happen" She showed us a van that was too our liking & immediately asked us if we would like to take it for a ride. It was exactly what we were looking for. Rebecca was able to work a great deal & we drove off with our new fan. This is the 2nd vehicle we have bought from Buchanan in less than a year & have been totally satisfied with every aspect of this dealership.

Melinda

Jun 11, 2016

My salesperson was Andrea and she was great. She was friendly and really knows her business. She was patient while I made my decision and didn't pressure me. I bought the 2017 Sportage SX and would recommend it to anyone!

I

Jun 8, 2016

We had a wonderful experience with Buchanan Kia. We found exactly the right van for our family. Rebecca was awesome and very helpful. There price was better than other places we looked for a van. Glad We Came here.

Dawnita

Jun 6, 2016

My Salesperson was Rebecca Przybysewski and she was wonderful! She did not pressure me to buy but was friendly and knowledgeable. I was interested in a Kia Soul and because there were no automatic ones on the lot she was able to find one that had just been traded in and helped me to get the perfect Soul I was looking for. She was willing to work with me and meet my financial requirements. I did not want to finance the car but wanted to pay cash and needed a few days to withdraw money in order to make this deal happen. She was very understanding and supportive and made it an easy process. I would definitely recommend her and your Company to any of my friends who are looking for a used car!Sincerely a happy car owner,Dawn Golomb

lisaevin

Jun 5, 2016

I just bought my second Kia in 2 years. I have a 2015 Sportage and a 2016 Sorento. I am very happy with both of my Kia's. Both times I dealt with Andrea Phillips. She is the best car sales person I have ever dealt with.

joelh374

Jun 3, 2016

I've leased two Kia's and recently bought a new Kia Forte and as usual I had a great experience!!My salesperson Andrea Phillips was great to work with and helped me with making a decision with my lease ending on my 2013 Rio 5. Ended up with a great deal on a new 2016 Silver Forte EX Sedan. Everyone at Buchanan Kia is always a pleasure to work with!!! Can't recommend any dealer higher!! My new Forte was clean and had a full tank of gas and Andrea explained all the new feature quickly and completely. I want to thank everyone at Buchanan Kia for another great experience, thanks for going the extra mile with my purchase!!Joel Hewitt

giuseppe

May 9, 2016

I looked at other dealerships several times with no luck.I kept getting the run around.I visited Buchanan 15 minutes before closing and dealt with Rebecca and Matt.they held the car and got me on the road faster than I've ever been with any other dealership.they treated me with the up most kindness and respect.they also werea able to get me financing when I thought that I couldn't.thank you Rebecca,Matt,and Buchanan!!!!

wanda

May 2, 2016

Rebecca was very professional and courteous. She helped us to stay within our budget. It was quick and we didn't have to sit around for hours

CDCOOL

Apr 26, 2016

Rebecca Przybyszewski met us at the door. She was helpful and upfront with the pricing details and we were able to stay in our budget. Dennis Dawson had all the financing paperwork ready when we met with him. We walked out in less than 3 hours with a vehicle that was detailed and filled with gas. Easiest car we ever bought. Would highly recommend Buchanan for their outstanding customer service.

srosier

Apr 4, 2016

This was the easiest car buying experience . My daughter was looking for a used truck with low mileage to haul horses and found a great buy and just what she was looking for. She let them know what her budget was and they did right by her. She is very pleased. Rebecca was our sales person and she was wonderful. We felt like we were family. I would recommend this dealership to friends for sure!

Skittlesdelight

Mar 25, 2016

My husband and I went here on a Friday night around 6pm and left about 9pm with two vehicles. Rebecca P. was our salesperson and she was extremely sweet, professional and knowledgeable. She made us feel at ease. Sadly I can't recall the name of the finance gentleman, but he to was extremely nice, professional and knew his job. Bonus was both were down to earth and you could crack jokes with them, it made me feel like being with friends. We got great deals and are beyond happy with our choices. It was by chance we found them and I would go back.

connecting spirit

Mar 12, 2016

Our consultant was Andrea Phillips she is the best ever !! She is fast, efficient and very knowledgeable. No pressure,really patient .She`ll go that extra mile,what a pleasure it was to work with her.Andrea is a real asset to Buchanan KIA. Thank you for making our experience such a pleasant one we know you`ll be there for any questions we may have. We think you are SUPER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!! We will surely recommend you to any one we know looking for a vehicle.

dgirod

Feb 24, 2016

This makes my 3rd vehicle purchased from Buchanan, and just like my previous experiences, Buchanan makes the car-buying experience so easy.The salesman, Ryan Christian, was actually juggling three customers at the same time, but kept each customer moving along in the sales process so that we weren't just sitting around waiting. I was impressed with how he was able to juggle all of the work without letting anything fall or be neglected.The financing process went very smoothly, and I would say the whole process from first walking on the lot to driving home in my new car was about 3 hours. That's actually not bad considering how many vehicles I looked at, and factor in the time for my test drive, I was probably only sitting in the dealership for around 2 hours. I will say that the reason for my 4 star rating as opposed to a 5 star was that the dealer neglected to fill the gas tank, which was a first, and I had to stop and fill the tank on my way home. And the next day it rained, and when I turned on the wipers, the passenger side wiper's rubber started peeling off, so I stopped by an auto parts store to replace all of the wipers. Beyond those small things, I enjoyed my experience and will probably return to Buchanan in the future.

Jcloc

Feb 14, 2016

It was my first place to buy a new car they worked with me becky got me in a new car and she is so cute thankyou so much rebecca

teddy bears

Feb 8, 2016

Rebecca Przybyszewski thank you i very happy everything worked out in i got the one i really liked and payment not high. and the good lord blessed me and my family with something really nice and she understand ever think we talked about .thank you so much Rebecca take care

Akacity77

Feb 8, 2016

I had a great experience in Buchanan Kia with Rebecca Przybyszewski for a used Honda Accord Crosstour that I bought. She is a very experience sales person. I would refer her to a friend in the future.Also their overall services was very nice.

Kmb510

Feb 6, 2016

Rebecca Przybyszewski was my saving grace. I will forever be grateful that I found this Guardian angel. She took a chance on me during my stuggle. She treated me like a human being and no just a credit score. She put a lot of time and effort into finding me the best used car and getting me financed. I will NEVER buy from anyone else! Thank you so much Rebecca

Vincent

Feb 2, 2016

Ryan is a very knowledgeable well experienced salesperson I would refer him to my friends in the future ..thank you Ryan for a smooth sale. Your valued customer Vincent Alascio

Deb123

Jan 30, 2016

I had a great experience at Buchanan Kia. I am happy with the vehicle sales person recommended , She was very helpful and good at her job. I would recommend her to other people.

Ariel41

Jan 28, 2016

I called Andrea in a bind, and left with an affordable vehicle! Thanks so much for all of your help tonight! You and your team were absolutely wonderful!

Sowers, Arnita

Jan 28, 2016

Ryan was very informative and did an excellent job fulfilling our quest for an vehicle. He took the time to answer all our questions and concerns. I would highly recommend him to family and friends.

dzang16

Jan 18, 2016

Had a good experience here. They got us the car we wanted for a good price and worked with us to make sure we got it despite the hiccups along the way that were in no way their fault.

Snk1616

Jan 17, 2016

I am a first time buyer, I feel like a had a great first experience. I wasn't pressured into buying or staying at this dealership like other dealers. He was very helpful and patient trying to find the perfect care for me. I will definitely go back in the future and refer them to family/friends.

eva 246

Jan 13, 2016

MY HUSBAND AND I JUST BOUGHT OUR 5TH KIA, THERE IS NOTHING LIKE THEM. THE FOLKS AT BUCHANAN ARE TERRIFIC. YOU ARE IN AND OUT, IN NO TIME, WHEN PURCHASING A VEHICLE. ANDREA PHILLIPS WAS OUR SALES REP.SHE IS THE GREATEST, REALLY KNOWS HER STUFF. THE FINANCE GENTLEMAN, WENT THROUGH EVERYTHING WITH US, SO PERSONABLE AND CARING. BILL BENFER,SERVICE MANAGER, HE IS THE NICEST MAN, ON THIS SIDE OF EARTH, ALWAYS SO HELPFUL AND UNDERSTANDING.YOU FEEL 2ND TO HOME WHEN IN THERE. (QUESTIONS, SERVICE,ETC.)

Jeremy312

Dec 26, 2015

car buying experience was quick. employees where kind and persistent. i'm a first time car buyer and i'm very happy with my car

happyinhampstead

Dec 24, 2015

We were really in a bind and had to find another vehicle. Rebecca was really understanding of our situation. She was extremely helpful with getting my wife and I the vehicle that suited our needs. Everyone that was involved with us from start to finish were very helpful and treated us in a professional manner. Thanks so much for everything.

baltimoreguy

Dec 15, 2015

Came to the lot to check out a used car I had my eye on. Rebecca and the team answered all of my questions (I had many) and made buying my first car a great experience. I'm having a blast in my car.

bewantz

Dec 13, 2015

Best environment at a car dealership we've ever been around. All staff were friendly, helpful, and we never felt pressured. Rebecca P was our sales rep and she was excellent!

Scoobynscrappydoo35

Dec 11, 2015

After going through a stressful car accident, totaling our family vehicle. We reached out to Buchanan Kia, where we purchased a vehicle two years ago. Once again we had an enjoyable, low pressure sales experience. Ryan listened to what we wanted and Tim worked the numbers! Dynamic duo! Thank you!

KList14

Dec 8, 2015

I had an amazing experience with Ryan & the dealership. I walked into the dealership with very little information about car buying. I was able to get answers for any questions I had. Ryan allowed me space and didn't pressure me into buying anything I wasn't comfortable with. He helped me step by step in this car buying process. I would recommend my friends and family to Ryan & the dealership. It was overall a great experience!

rachael3kids

Dec 8, 2015

If you go you need to ask for Rebecca she was great and helped us in every way she could...she got me into a great suv.....

TheFunOne

Nov 22, 2015

This was the easiest and best experience I've had buying a car so far. I've been buying from this dealer and its predecessor for over 20 years, and it's experiences like this that keep me coming back. Steve Crews was a great salesman. He listened and didn't pressure me. He answered questions and showed me options. I felt like I was working with a customer service expert, not a salesman and it was great.

ShannonMarie

Nov 18, 2015

Ryan C helped me get into the car of my dreams. I just purchased a 2014 Jeep Wrangler and I couldn't be happier! He was very professional and got me the best deal. They even beat carmax! I won't shop anywhere else.

Dori61

Nov 12, 2015

Ryan Christian once again displayed total professionalism, knowledge and added a friendly and outgoing personality to our purchasing experience at Buchanan Kia. We traded our used truck for a new Sportage. Ryan worked diligently to get us the financing we could afford. Thank you Ryan!

opal1070

Nov 5, 2015

Thank you Ryan for such an easy pleasant car buying experience! This was the best car buying experience I have had.I highly recommend Buchanan Kia to anyone who is in need of a new or used car.

Jeannie an John

Nov 5, 2015

We stopped by the dealership to look at some used SUV's and Pick ~Up trucks. Rebecca was very friendly and full of information about the vehicles on the lot. We are very happy with the 2013 Kia Sorrento we picked out ! Thanks for all the help Rebecca ! Definitely would recommend any one to visit Buchanan Kia and ask for Rebecca ! Tell her Jeannie and John sent ya !

Jessikamarkow

Oct 26, 2015

From the very first time I spoke with mrs.Rebecca I just know this experience was gonna be great!!! My husband an I had a disagreement on what type of vehicle we was gonna purchase an she gave a 100% on pleasing us both!!! I would recommend her to all my friends an family!! She is one of the BEST multi-tasker that I ever seen!! An can still answer anything u may need a answer with while doing all the paper work at the same time!! She preformed her job 100% an more!! Kia should be honored an proud that they have such a wonderful employer as her!!! She makes her job look easy because she preformes it so so well!!

Happysportage2016

Oct 22, 2015

Steve Crews was our salesman and he was friendly and polite right from the beginning. He understood what I was looking for and worked hard to get me in the car I wanted and at the payment I needed to be at.

lmurphey

Oct 19, 2015

This was the best car buying experience I have ever had. Ryan was my salesman and did a great job of getting me the car I wanted with payments LESS than my budget. I walked in feeling very stressed about having to purchase a vehicle on short notice. Ryan made me feel very comfortable in our first few minutes of talking. Even signing the paperwork with the finance department was a breeze. I would recommend all of my friends and family to go see Ryan for their next vehicle purchase.

Mac

Oct 12, 2015

From the moment I got out of my car to look at a vehicle on the the lot I was met and shown the highest courtesy, no high pressure sales talk. The weather being what it was I did not test drive the vehicle, but did return several days later. The sales rep. worked with me late into the evening and we finally reached a deal. I know she stayed late to help me, and answered all questions that I asked. I am very satisfied with my vehicle, and the service, and courtesy I received.

shelbelle74

Oct 12, 2015

Our salesman was Ryan Christian who was actually recommended to us by my father who also bought a car from him. Ryan made our car buying experience stress free and easy. He worked to get us a great deal on a used car with very low miles and in practically brand new condition. Great place to buy a car, will no doubt be back when it's time for another one. Highly recommend this dealership and make sure to ask for Ryan!!

ziyajewel1

Oct 9, 2015

My salesman Ryan did an outstanding job of finding me a car that I could afford, and had low miles, and I was able to make a low downpayment. I was very happy with my experience and would recommend Buchanan Kia to anyone!

Chevychic

Oct 6, 2015

My salesman was Ryan Christian. He did a wonderful job. My credit wasn't bad, but needed strength. Ryan checked with everyone and did his best to get me the car I needed. He was also able to get me a great price. Then he did the same thing for my mom. Awesome!

Candi

Oct 3, 2015

We bought our last 3 cars from Buchanan. We have only come in contact with kind and helpful personnel. Our last salesperson, Ryan Christian, worked diligently to get us the best deals on the best cars available. He even got our 18 year old daughter, with no credit, her very first car. No need to look anywhere else, Buchanan Kia can do it all. Exceptional service!!!!

Fred & Pats Big Red

Sep 26, 2015

Steve Crews was extremely helpful to us in explaining the Sorento we were purchasingand many of the functions. He went out of his way to assist us. Jonathan Jasie was veryhelpful in explaining the financing options and the forms we completed. Overall, we werevery satisfied

steven3030

Sep 22, 2015

everybody was real nice and worked hard to get us in our vehicle, it was a great experience, I would highly recommend to anyone, Ryan did a great job

RedHead

Sep 21, 2015

I had a fantastic experience at Buchanan Kia with a salesman named Ryan Christian. Before finding a car, we discussed what my priorities were for buying a car in which were the affordability, gas efficiency, low mileage and the dependability. I bought a 2013 Hyundai Elantra with about 40,000 miles on it for only $16,000 with no credit! My monthly payments are less than $220 a month, plus I have eight years warranty on it! It has a back-up camera and a land navigation system, just like I asked for. Ryan and my service was through, friendly and productive. He communicated very clearly the functionality of the car and dedicated the time to make sure I got the right car and the right price for me. I could not ask for a better salesman. He is the man you can count on, when you need a car or if you have an issue regarding your car. He will research the vehicle you want and work hard to get the deal you looking for. Trust me and give him a chance. You will not be disappointed. Thanks to Ryan and Rob for the awesome deal for my Hyundia!!!!!!!!!!! :>

Ann Martinson

Sep 21, 2015

My experience with Rebecca Przybyszewski was very pleasant and helpful and rewarding. I liked her flexibility with finding me a good car for my needs. I would recommend Rebecca to everyone!

IrishLad

Sep 19, 2015

Our Salesman Ryan Christian was a very professional and friendly salesman who got us a very good deal on a used truck! We were amazed how easy the process was, there was no haggling, no worn out sales pitches, just honest salesmanship. We have purchased many cars in the past, and in many instances we have walked out or paid too much for a car. Not here at Buchanan! Ryan made out purchasing experience easy and hassle free! Thank you Buchanan Kia and especially Ryan for all you have done to make a usually stressful event, totally stress free!!

Bigdug

Sep 18, 2015

So I had been looking for new car for a few months.Going to a few dealerships in town trying to buy and was getting nowhere. Due to some credit problems I was having things were not working out.I had met Ryan threw a phone call after I received a flyer about a tent sale they were having.We spoke about what type of car I was looking for and he ran with it, Ryan knew I had credit problems and at first we were unsuccessful in getting me a new car.2 months later I'm proud to say I finally bought a car Ryan busted his xxx for me never giving up on getting a deal done for me. My whole experience from start to finish was an A+ Ryan and his team are AWESOME if you need a car and have credit problems this is the dealership to come see..Thank you so much!!!!

Brandon Biles

Sep 18, 2015

Jeremy O'Connor is an excellent service adviser. I am extremely cautious and picky about who handles my vehicle, both inside and out. He took the extra time and care to provide top notch service and communication through each step of the process during my repairs. Any concerns I had he took the time to personally address, and I am satisfied with the quality of the service I was provided. I will not feel hesitation in contacting Buchanan KIA service in the future to address any further concerns that may arise with my vehicle.-Brandon Biles

akmyers417

Sep 11, 2015

Steve was very helpful when I came in to find a new car. I love my new forte that he found for me. This is the second car that I have bought from Kia. I would recommend buying a car from Kia and buying a car from Steve.

Divagirl41

Sep 10, 2015

Rebecca Przybyszewski was knowledgable, professional and very helpful! I love my Kia! Go now to Buchanan Kia and See Rebeccca! You will love your experience!

BSka77

Sep 10, 2015

My wife and I purchased a used 2013 Kia Forte in July 2015. Our sales consultant was Rebecca Przybyszewski, and she made the entire experience very pleasant. At no time did we feel any pressure and it actually felt that she had our best interest at heart. After leaving my wife and I agreed that our next purchase will definitely be made at Buchanan Kia, with Rebecca.

lspiegel

Sep 10, 2015

I went with my boyfriend over the weekend while he purchased a truck from Buchanan Kia in Westminster, MD. We walked in with the intention of looking at a vehicle at this location, and then looking at another vehicle at another location. We had such a great experience with Ryan Christian that we both felt completely confident to purchase a vehicle from this location with Ryan. We got an amazing deal that we did not see coming and Ryan was genuinely interested in giving my boyfriend useful credit advice and took his time to answer all of our questions.

Timmyp

Sep 9, 2015

My transmission went out in my 2010 Chevy Aveo and my wife and I weren't ready to purchase another vehicle yet. However, we went to Buchanan Kia Pre-Owned and met with our Sales Consultant Rebecca Przybyszewski and the Sales Manager Rob Fleming and had the most awesome experience ever! It was a very smooth, no pressure transaction! I did not know that the Sales Consultants did not work for Commission so therefore they had my best interest in mind. Rebecca was very informative with all of the information we needed and gave us quite a bit to choose from. Rob the Sales Manager was very informative as well explaining every detail to the T. At the end of the day we purchased a Certified 2014 Kia Forte that we are more than happy with. We could not have gotten a better car or experience anywhere else. I highly recommend buying every vehicle from Rebecca Przybyszewski and Rob Fleming. I know that we will continue to buy all of our family's vehicle here.

angelavirtz

Aug 31, 2015

I have purchased all of my cars from Buchanan Kia (and long before, when it was Wheeler), my most recent was the purchase of my third Kia and as usual I left the lot with a car I love at a price I was comfortable with. My last two purchases were brand new cars, this purchase was my first certified pre-owned car and I left the lot just as happy. I purchased a 2013 Kia Optima with very low miles. The Manager and Salesman also threw in a set of brand new floor mats.I highly recommend Buchanan Kia to purchase cars, and have service.

edu123

Aug 24, 2015

Dear Mr. Neal Price and Mr.Tom,Thank you for your quick answer and solution to my feedback on customer service and taking action on fixing my car.The very next day I wrote my feedback, Tom (Sales Manager) called me, and listened, then gave me a solution to fix my car. I will recommend Buchanan Kia at Westminster because they take care of customers offering quick solutions to any feedback.Thanks Neal, Tom, Ryan and Rob.Edward SaucedoDirector Of Operations Five Guys Burgers and FriesCell, 443-536-9176

Caitlin P

Aug 8, 2015

Steve was incredibly helpful and knowledgeable. He helped me find the perfect car for me. I adore my new Sportage and would buy from him again.

newbie

Jul 15, 2015

My husband and I will have happy memories about buying a new SUV. Steve Crews was very patient and informative. Excellent businessman. Good job Steve!

Jo P

Jul 13, 2015

I was looking for a new car for the first time since my husband passed away two years ago. My sons were with me which helped. Trading a car that my husband and I bought together was hard for me. I knew what I wanted but heard the color I wanted was hard to find. I was looking for either a Sportage or a Soul. When I saw the red Soul I said that's it. Took a test drive and was sold on it. My sales person was Andrea Phillips and she could not have been more pleasant and helpful. A few weeks before she had sold a car to my son who was very happy. That's why he suggested I come up there and am glad I did. Coming from Glen Burnie was no short drive but it was worth it. I got a great price on my trade in and was really pleased with the 0% interest. Very Happy Customer

kevkel15

Jul 2, 2015

This dealership is friendly, welcoming, easy-going and will work with your budget in mind...no hassle and even going the distance to get more than you expected.

Liz J

Jun 25, 2015

I want to thank Bill Benfer for all his kindness over the years I have been with the dealership. Bill is the first face you see when you walk through the door of the Service Center and he is always there with a smile and a warm welcome. Bill represents the face of the Service team well and always goes above and beyond with customers. He represents Buchanan Kia to the highest degree and truly understands the meaning of excellent service, integrity and honesty !!! Bill's service skills are second to none .Thanks you Bill for everything!!!

Liz J

Jun 24, 2015

As a Client Service Manager for a multi-national corporation I wish I could clone Steve Crews - he epitamizes the meaning of Service Excellence and World Class Service!!! Steve was very attentive, he listened to what MY needs were and did not try to upsell something I didn't want, he was very polite, and super friendly. He has all the skills necessary to represent Buchanan Kia to the highest and understands his responsibility to both the Customer and the company. Steve took time to explain every step of the purchasing process, also patiently answering my "silly" questions, and ultimately made the overall car purchasing experience one of the most pleasant I have had. Because of Steve's service I will certainly recommend the dealership,Steve you are the best - thank you!!!!!!!!

cindyk

Apr 2, 2015

Andrea is the best! She was able to get me out of lease that I was unhappy with and into the optima that I wanted. The finance crew even got me the payment I wanted. This had to be the easiest purchase ever! Thank you all!!

buckeyg

Mar 2, 2015

Steve Crews and all of the Staff at Buchanan Kia listened to our requests, provided us with great options and went above and beyond to complete a Deal. They were most courteous, efficient and worked hard to make us feel comfortable about our decision. You're the best.

Jitterbug

Jan 17, 2015

I was looking for a 1-2 year old, red, two-door car, with a tan interior. Sherri greeted me, outside on the coldest day of the year!We went in to her office. As we were talking, this Titanium Gray, 4-door 2014 Optima Turbo, on the showroom floor, kept "drawing" me to it!! I was amazed at the attraction I had to that car! Of course Sherri said I looked great in it!Eventually, I decided I was getting that car! (Even tho it was not red!) Sherri was extremely helpful and very kind. If she did not have an answer for me, she'd get someone who could answer my many questions! She was a great person to work with. I did not feel the normal "car sales pressure" at Buchanan. Everyone there was very friendly. I have told everyone where I got my car. I LOVE IT--- and it is not red!

dpearson227

Jan 4, 2015

We just bought a 2014 from Steve Crews at Buchanan Kia in Westminster MD. Steve made the buying experience very pleasurable. Everyone at the dealership was very friendly and attentive. Steve made us a great deal that fit within our budget. We will definitely return for future purchases.

Marci

Dec 30, 2014

Buchanan Kia In Westminster was the bomb! Friendly , curiosity & great customer service. Even after getting home in my Jeep Wrangler & locking my keys inside, my sales guy Jeremy made a special trip over to my house to unlock my vehicle for me! Now that says a lot about a dealership! Thanks so much!

Steve

Dec 21, 2014

Steve Crews was friendly and helpful in explaining all of the functions of our new 2014 Kia Optima Hybrid vehicle. I highly recommend Steve for your buying experience.We will continue to have all of our Kia service performed at Buchanan Kia thank to Bill Benfer's honest friendly treatment when service is required.

new sorento

Dec 2, 2014

Had a wonderful experience purchasing my new Kia Sorento. Andrea Philllips, my sales person, was the best! She was knowledgeable about the products and has a relaxed low pressure attitude that makes for a comfortable buying experience. Definitely would recommend Andrea and this dealership.

mike.long.140

Nov 17, 2014

We just bought an 06 E250 van. Very clean and maintained well. Wendy was our salesperson and she was great! She made the whole process as smooth as possible and worked out a good deal for us. Thanks Wendy!

UpTheGame

Nov 16, 2014

Although not the largest auto mall around, this friendly, helpful dealership not only made us feel welcome, but made us enjoy car buying! I would recommend it to anyone looking for a new or used car.

Clarissa 16

Nov 13, 2014

Steve Crews was a great sales employee to deal with. He did everything he could do and more to help me go home with a new car. I would recommend him to everyone. He's the best.

john.lahoud.735

Sep 15, 2014

I was treated with the utmost professionalism by the sales staff, and always have been by the service and office personnel. I was treated with courtesy, respect and dignity.

jonquility.r

Aug 30, 2014

Service was #1! Jeremy was the best. He went out of his way to help us get the ca we wanted. No problem at all

Dhergen82

Aug 6, 2014

I recently purchased my first new car from Buchanan Kia. I had a lot of questions, but Jeremy and Dan were very patient and helpful. I really appreciated that they were there when I needed them, but didn't pressure me. They helped make what could have been an overwhelming experience enjoyable. Thanks for all the help!

bofarm

Aug 1, 2014

Ken was courteous & knowledgeable, knew the right questions to ask since we were not sure exactly what we wanted. He explained the features of the Optima in a way that was clear & understandable so that driving it for the first time was a nobrainer. After the deal was done, we felt that we had known Ken for a long time, not for a few hours. We're looking forward to more deals with Buchanan in the future.

lacypetry

Jul 28, 2014

Greg was very nice, great help, and not pushy. By far one of the greatest salesman we've ever had ( and we've had alot) he made it a point to keep us smiling :) will highly recommend him to anyone we know wanting to buy a car.

jmt0042

Jul 15, 2014

We are simple people who have simple needs so when it came time to buy a new car we were reluctant to do so for fear we would be laughed out of the showroom because of our credit. Jeremy had a warm personality that immediately set us at ease. We knew we wanted the 2014 KIA SOUL and Jeremy was very knowledgeable and helpful with our purchase experience. They even made the financing so painless and easy, before we knew it we were driving our new car off the lot. Thank you for every thing. I will be telling all my friends and family.

omie leese

Jul 12, 2014

Steve Crews understands buying a car is an important investment, he helped make the buying experience enjoyable by addressing all our concerns and working within our budget.

tjvalen

Jul 2, 2014

Sales - Jeremy was very helpful and knowledgeable with the purchase of my 2013 KIA RIO. The entire sales process was easy and timely! Great sales experience!!Service - I have worked with Bill and Rhonda with both acquiring my PA State Inspection and recently, my complimentary oil change. Both are very helpful and easy to work with. Great service experience!!

faidleychick9437

Jun 30, 2014

ease and convenience! listened to all my wants and needs and got me in the perfect fit! will go back again! i was totally satisfied! great experience!

Mitzelfelt

Jun 24, 2014

Working with Wendy Herrera and the Buchanan Used Car Sales Team was a great overall experience. Wendy is very customer focused, helpful, and worked diligently on my behalf to answer all questions and address any concerns that I had before, during, and after the negotiations and final sale. I highly recommend Wendy Herrera and Buchanan Kia to anyone who is looking for a good value and great customer experience.

whatiship

Jun 11, 2014

I have been without a car for 3 years due to financial problems.I tried numerous times to piece a deal together. I am so gratefulto Dan Langford and the Buchanan Team for putting me in a quality car in less than 2 weeks. I have already recommended at least2 future buyers. They are the Best. PERIOD.

afielding

Jun 6, 2014

Jeremy O'Connor helped us evaluate the Kia Optima and Kia Sportage and was friendly and patient through the sales process and always did his best to answer our questions even if it took a little extra research. In addition we felt he was honest with us and knowledgeable about vehicle technology so that influenced our decision. We needed to replace an old vehicle from another manufacturer that failed unexpectedly and weren't sure what we wanted, and were evaluating Kia vehicles for the first time. Although Jeremy always made himself available to answer questions, he didn't push the tempo of the sales process or our readiness to move forward. He listened to our concerns and answered them and gave us time to get comfortable that we were making the right decision. Mike Wheeler did a great job answering all the financing questions and making sure we had all the paperwork and final sales forms in order, so I felt confident this whole team was well organized and were doing things right. We eventually purchased the 2014 Kia Sportage and so far are very pleased with the vehicle and the experience at Buchanan Kia in Westminster.

crwende

May 27, 2014

My experience at Buchanan Kia was terrific! The staff was friendly and did not have an aggressive or hard sell approach. Jeremy was very informative about the features of the car and offered for me to return if I had any further questions. Mike in financing was great and was very personable. Overall the purchase from Buchanan was a reassuring experience as my previous car purchase (from another dealer) was horrific. I would recommend Buchanan Kia to family and friends.

brianb110

May 13, 2014

Completely SATISFIED!!!! Greatest Overall buying experience. Bent over backwards to fit my needs and my individual situation. Will recommend to all. Give them a look!!

dStorm

May 6, 2014

LOVE LOVE LOVE this dealership!! Best experience I've ever had buying a car. They will do their best to do whatever you need them to do for you to be comfortable with a sale. Looking forward to many years of visiting this dealership for oil changes and such!

sparximus

Apr 23, 2014

These guys were friendly from the moment we drove onto the lot, and they were very patient with us as we tried to find just the right Sportage that we really liked. Wendy did an incredible job of answering our questions and enduring our many indecisive test drives up and down Rt. 27. We gave them our price range, and we were able to find what wanted for the money that we needed! Thanks Kia!!

CathyGist1223

Apr 14, 2014

I was looking to downsize my vehicle because of commute and gas mileage. Mike Royer was very helpful with my difficult transition and helped ease my mind and helped me get comfortable. The Manager was extremely helpful with allowing me the test drive that helped with my transition and comfort as well. I fell in love with the vehicle, they were quite fair with my trade and came in where it was comfortable for me. I would HIGHLY recommend Buchanan Kia pre-owned dealership as well as Mike for a salesman! Team work especially when they include you as the buyer as part of the team means A LOT! Thank you Mike :) :) :) Thank you Buchanan Team! :) :) :)

EdGibbons

Apr 4, 2014

This is my first Kia purchase, and I must say that I'm very impressed with the fit and finish of the Kia Soul+ that I bought. My dealer experience was first rate, and our salesman, Larry Davis, was outstanding in his knowledge of the vehicle, his helpfulness, and his honesty. It was truly a pleasure to deal with him and the other Buchanan Kia personnel that my wife and I interacted with.

krytrix

Apr 4, 2014

First off I was very comfortable there.Mike helped me find a car that fit my needs + Shawn found a payment that I can work with.

tpeach

Apr 3, 2014

I just showed up on a Monday not sure what I was going to buy and test drove the Base Soul and found I really liked the car but ended up purchasing the next version up. Ken was able to work with the payment I could afford to get the car I really wanted.

donnaarant

Apr 1, 2014

I purchased a 2009 Ford F-150 from the Used Car Store of Buchanan Kia. I was treated very good by your employees.Mike Royer was sincerely interested in what kind of vehicle I wanted and how I was going to use the vehicle to get just the right fit for me. Mark Erbling was very knowledgable and explained in detail every step of the purchasing process. He went to bat for me with my less than perfect credit rating to get me into the vehicle I wanted, at a rate that I could afford. I was not surprised by anything when I went in to the Finance Office and signed the papers. Michael Wheeler made the purchasing process quick and easy. I was in and out of the Finance Office very quickly. I would definitely, and as a matter of fact have already, recommended The Used Car Store of Buchanan Kia, and Buchanan Kia to my friends and family. Thank you, Mark, Mike and Michael for a great truck buying experience.

KBaker81

Mar 31, 2014

Ken was awesome to work with! He answered all of our questions and let us look at several cars in the pouring down rain! He worked hard to make up the deal we needed with our trade in, yet he never made me feel rushed or pushed into any decision, even though it was close to closing time. We appreciated the time spent with us and he made us feel like what we wanted mattered. GREAT service!

peltzer

Mar 30, 2014

Ken Sherman has been the most trustworthy, polite and patient salesman we've had dealings with while searching for the 'car for our needs'. Would definitely recommend Ken Sherman and Buchanan Kia in Westminster, MD for a smooth automobile purchase.The Peltzer's

dwl1582

Mar 25, 2014

Wendy was a very prepared and friendly salesperson. She made the experience feel as if it was her priveledge to sell me a car. This is a feeling I have not received in the past with car dealerships. She was fast in preparing the sale and in two days or less i was driving my Kia. I would refer Buchanan Kia and salesperson Wendy Herrara to any of my friends looking for a good car buying experience.

rkeefer21

Mar 18, 2014

Our experience at Buchanan Kia with Christopher Stephens was great. He was very knowledgable and was very wiling to do everything he could to help us buy a car. We were very pleased with all the service we received and it made our buying experience great. We would recommend him and Buchanan Kia to anyone looking to purchase a car and as a matter of fact we did and my son went to him two days later and purchased a new car also.

dottie0812

Mar 13, 2014

This is my 3rd purchase from Kia. Ken Sherman was the person who helped me with all 3 purchases.It was a great and rewarding experience. I will continue to go to Ken in the future and recommend himand Buchanan Kia to my family and friends. Ken is an honest salesperson who who is always focusedon the customer and very trust worthy.The credit approval process is very smooth for me as the customer and they go out of their way to findan institution that will issue a loan within the customers price range.

kimcurry7

Mar 8, 2014

Jeremy was such a pleasure to deal with. He is very knowledgeable and shared information so freely. Additionally, his kindness and generosity of spirit was very refreshing.

wacnu4

Mar 7, 2014

A most genuine experience ,that was a pleasure and with circumstances that worked well after my same model was totaled a week earlier.Very honest and compassonate

tntwatson

Mar 5, 2014

Rick was such a great person to deal with I set him up with my daughter, so that is 2 cars in a month from one family.They were very helpful and we had a great experience with Rick.We will come back and buy another car from him.

Doggie3385

Mar 4, 2014

WHAT A TEAM EFFORT !! I WAS TRYING TO TRADE A TOYOTA RAV 4 LEASE THAT ENDED 3-17-14 AND USING THE EQUITY TO BUY OR LEASE A KIA SPORTAGE. JESS NEASE LISTENED AND GAVE US A FEW OPTIONS AND PRESENTED OUR RESPONSE TO TOM WHO THEN MADE IT HAPPEN. THE ABOVE MENTIONED EMPLOYEES STAYED UNTIL ALMOST 7:30 ON SATURDAY SO THAT WE COULD LEAVE WITH THE NEW 2014 KIA SPORTAGE. I WOULD HAVE COME IN ON MONDAY NIGHT BUT WE WERE EXPECTING A SNOW STORM THAT DAY AND JESS, TOM AND MIKE STAYED. I CANNOT SAY ENOUGH ABOUT MY SUPER POSITIVE EXPERIENCE AT BUCHANAN KIA IN WESTMINSTER, MD. THIS WAS THE EASIEST CAR LEASE OR PURCHASE I HAVE EVER BEEN INVOLVED WITH AND I HAVE HAD ALOT OF CARS.IT ALSO NEEDS TO BE SAID THAT AS A SALES PERSON, JESS NEASE, IS THE BEST. THERE WAS NO PRESSURE OR AKWARDNESS ABOUT DOING THE DEAL WHICH MADE IT FEEL SO RIGHT. SHE WAS VERY KNOWLEDGEABLE ABOUT THE PRODUCT AND VERY PERSONABLE AND PROFESSIONAL IN HER ATTITUDE. A WONDERFUL COMBINATION FOR A SALES PERSON. TERRIFIC DEALERSHIP AND STAFF.

JMantlo

Mar 2, 2014

Entered the dealership only planning to look at used vehicles, left with a 2010 Dodge Caravan. Wendy was very friendly and extremely knowledgeable. She walked us through the entire process step-by-step. Vehicle was in excellent shape and price was just right. Michael guided us through the financial process explaining everything along the way. Great experience, I would definitely recommend this dealership!

Mom23ffemt

Mar 1, 2014

Absolutely the best experience in buying a vehicle. Dan and Jeremy provided excellent customer service answering all of my questions and working with me to secure the loan. Very impressed and highly recommend this dealership.

JoshBooker

Feb 28, 2014

While working with Rick to get my new car i found a very friendly environment, this made my car buying experience so much better. Previously searching for a used car i found dealers to be a bit shifty and less personable which was not a bit turn on while looking for the right car. However, Rick and the Kia team hanged this outlook from the second i stepped in the door. I would highly recommend this dealership to others looking for a fast and friendly environment while looking for a new car.

staceyreavis

Feb 28, 2014

I worked with Wendy & Rick they both were very professional, friendly, and did everything they could to work with me and make me feel comfortable. I would definitely recommend going to this dealership if your interested in purchasing a new or used vehicle. They will work with you and do everything they can to make your experience go as smooth as possible.

morgantm

Feb 28, 2014

I had an overall amazing experience. The staff was genuinely friendly and I can honestly say I have never receieved better service and I will definitely be returning for any future needs.

Sam araujo

Feb 27, 2014

Good prices! Wendy did an amazing job she respectful and she help us to find the perfect car. I will totally recommend Buchanan Kia. They did awesome job!

spdemo

Feb 25, 2014

Each and every time I visit Buchanan or have service Ken comes over, greets me and asks about my Kia. He explains each model that is shown to me or that I test drive. I now have bought two vehicles with his help. He makes the car buying experience one that I look forward to and not dread. His knowledge of this car line is outstanding. Ken also continues to go the extra mile and makes sure that I am happy and doing well with my purchase. I know I can always contact him if I have any issues or questions.Dan has worked out a great deal for me twice. I feel that he is giving me the best deal possible, both trade and new car price. I feel very comfortable dealing with this dealership because of their attention and understanding to meet my needs and my goals.

marjersild

Feb 25, 2014

From the moment that I walked in I LOVED this dealership. For start everyone was so nice in greeting me without feeling overbearing. I've been looking for a new car for the last several months but became more serious the last month trying to find a Kia Soul. I had looked at several other dealerships and was unable to come to a reasonable deal for the ones I liked. I walked into Buchanan trying to find that perfect car for the right price. I was introduced to Wendy. Wendy had a very positive and up beat attitude and made me feel very comfortable. After looking what they had I found that perfect car! A 2012 Kia Soul + with only 10k miles on it!!! It was just like a brand new car especially with the 10 year warranty! After the test drive I knew I had to have it! Wendy was very honest with me from the beginning and like I said I felt very comfortable with her. After just a little bit of time they were able to get me financed and out the door! They hung around almost an hour after the dealership had closed to finalize everything. The next day I realized something that comes standard on the car was missing, I drove down (Was excited to do so in my new car) talked to Wendy and within 15 minutes the problem was solved! I will ONLY go to Buchanan Kia again and again in the future!

xavierkids30

Feb 25, 2014

Loved the experience, loved the personal service. I feel just like one of the family. Just brought my daughter who purchased her 1st car excellent.

lcbreeden

Feb 24, 2014

I have been shopping for a car for 8 weeks. A chance meeting with Wendy at Buchanan Kia on Saturday changed my opinion of the process 180 degrees. Wendy listened to 100% of what I needed, and delivered on it all. Her sales Manager, Shawn, and her Finance Manager, Mike, stayed late to do what was necessary for my kids and I to come home in a great preowned 2011 Mazda6. I couldn't be happier, and I'll enthusiastically recommend Wendy and Buchanan to my friends who are shopping. Thanks to you all! :)

Jakdcity

Feb 18, 2014

Chris was amazing helping my wife and I. After numerous "rough" encounters with numerous other dealerships Chris was simply amazing. He never pressured, never pushed anything we didnt want, Chris just simply did exactly what we needed and completely fulfilled our expectations. This was my family's 4th car from Buchanan and they have been nothing short of amazing every time.

golf22

Feb 1, 2014

Chris was extremely helpful and was willing to help in any way to make sure I was satisfied with my purchase. I had a pleasurable experience and would recommend everyone to consider looking at Buchanan Kia for their next vehicle.

Dmersinger

Jan 31, 2014

I have had such a great experience with my Kia Sportage, that I encouraged my son to look into the Kia line-up of cars when he decided to start shopping. He fell in love with the Kia Soul and bought his first new car, thanks to Buchanan Kia in Westminster. They made the process very easy and affordable and helped my son to get in the car that he wanted. We are now a two generation Kia owner and love your products. Thank you, Denise and Kenny Mersinger

AnnieEEE

Jan 30, 2014

Christopher was very helpful - we loved working with him to get our new 2014 Kia Forte. We tried Toyota, Honda, Mazda, Subaru, Ford AND Hyundai, and after all that, came back to Kia to get our new car. They had a great sales team - never tried to "up-sell" us when we were on a budget, and gave us a good deal. I've had my Kia for a week now and couldn't be happier. It was below zero degrees with the wind chill, and Christopher never minded showing us as many cars as we wanted in the bitter cold :)

KimLawrence71

Jan 29, 2014

Thank you Jess you were by far the best salesperson I have ever dealt with when buying a new car. She was extremely friendly and patient in helping me secure the car that I wanted and getting me the best price.

eclemens

Jan 27, 2014

I'd like to let you know that I was given exceptional service by Jeremy O'Connor and he has been a delight to work with. Jeremy has been extremely helpful with everthing and I am enjoying my new vehicle. I'm happy with my purchase and I look forward to having a relationship with Buchanan in the future Thank you Ellie Clemens

rhondaharrison

Jan 24, 2014

Buchanan Kia was a great car dealership to work with. Our sales person, Ken Sherman, was friendly, knowledgeable and eager to help us find the right car - without being pushy. The financial services manager was also helpful and presented all the options without any pressure. We would definitely recommend Buchanan Kia to anyone interested in buying a new or used vehicle.

dreamer28

Jan 22, 2014

Rick MacDonald was so great to work with! I usually hate the car buying experience as I am very meticulous about my credit, my payments and the whole run-around but Rick made the entire process comfortable! He knew I was nervous but was willing to be patient, work with me and disclose everything he could. It was great. He knows what he is doing when it comes to selling cars and being in the automotive field! After learning a little bit about him, his knowledge base in the car industry seems endless, if he does not know the answer he finds it out instead of making anything up (like most would) and you can tell he truly enjoys what we does. I would recommend him to anyone without hesitation! Buchanan Kia is lucky to have him and is the only reason the dealership has my business.

tshindle2

Jan 22, 2014

I am a first time buyer. Wendy was very friendly as well as all the staff we dealt with. The car I ended up choosing is reasonable priced. They worked with us to find a bank that could fiance me and still meet my limited down payment. I would recommend this dealership. The only thing I warn people about is ask questions about the down payment in case you decide not to buy the car.

krista6274

Jan 18, 2014

Mike was great. He was very friendly, very thorough. I got a 2013 Kia Sportage practically brand new and got an amazing price on it. I would recommend him to everyone! Mark was very friendly really worked with me on the price of my trade in. Overall extremely happy with my experience. I recommend this dealership to everyone.

chuckann

Jan 13, 2014

A few months ago my friends bought a Kia Sorento at this dealership. They expressed how much they enjoyed the experience. After spending 2 weeks looking for the right vehicle I thought about what my friends said and decided to stop into this Kia dealership to test drive a Sorento.I had not considered this model at all. I was looking for a smaller SUV. I must have driven 6 different models at 12 different dealerships. From the moment I spoke to Ken and drove the Sorento I knew I found the right vehicle. Ken was very helpful and trust was a huge factor in my final decision due to my experience at other model dealerships.It was a great experience and I will recommend others as well!!

gosteelers363636

Jan 2, 2014

Tyler was a great salesman. He was very friendly and honest. He was interrupted by some other salespeople, attempting to take over the deal, but I found that Tyler was more helpful than the others. He was having some issues, but they were not his fault, it was the fault of a slow computer. His honesty and integrity were impressive. I found it rather disappointing that at first I could not get a listing price for the used cars, they wanted to know my price range which I found frustrating. I requested the price of 4 specific used cars on the lot, but only got ball park figures for 2 of them. Finally I settled on the only one I was interested in. The test drive and haggling was fairly painless. The long wait came while waiting for paper work and final settlement. It would have been nice to be offered a drink or snack since we were there for over 4 hours, but we did help ourselves to the coffee pot. The showroom itself needs a major update and more heat, but the restrooms were very nice. Overall it was a great experience with Tyler Carroll and a good experience with the rest of the staff. Do your homework before you go, as it helps in the long run. I did not expect to purchase the vehicle I did, I did my homework on other vehicles, but am very pleased so far with my purchase. I was hoping to get mud guards put on as a bonus from the dealership, but they could not but offered them at cost (which I still found to be very expensive). At any rate, I would certainly visit again and recommend to others.

hwirth

Dec 29, 2013

First time buying a car by myself and the Buchanan team made it so easy! Salesman Rick was knowledgeable and friendly. Finance guy Mike was professional and efficient. Manager Dan put together just the deal I wanted. A great experience!

jeffm3020

Dec 28, 2013

I would highly recommend this dealership to friends and family and utilize them again in the future. My entire process was painless. I was greeted by Mark Erbling who introduced me to Mike Royer. They were both extremely friendly, professional, respectful and knowledgeable. I had shopped all day and this was the most professional atmosphere I had seen all day. The staff was great, the price was right and the car was the cleanest of any I had seen all day. The buying process was probably the fastest I had ever experienced. I have spent all day in dealerships in the past and the entire process took about an hours and a half. That included looking at the vehicle, test driving, negotiating a fair price, financing and final paperwork. My wife and I were Impressed.

jcole1228

Dec 27, 2013

I went to Bchanan in October to trade in my vehicle to lower my payments and insurance. I brought in a 2010 Mazda. At first my experience was good, everyone was friendly and it seemed to be a good choice. I ended up deciding on a vehicle and got the okay from the bank. This is where my experience started to go south. I had to wait for hours on my paperwork to be finished, which I can understand, except for the fact that I could see the employees who were supposed to be doing said paperwork were goofing off. When I finally went in to do my paperwork, the manager was too busy texting to look up from his phone to greet me. These are all things I can over look chalking it up to a bad day or other reasons, but it gets worse. I finally got everything finished and I realize I wasn't told who I was being financed through or offered any extended warranty. Those are partially my mistakes for not asking, however I should have been told as well. The next day I am called back to sign some papers that were missed the day before, even though I had sat for hours while the papers were prepared. I thought I'd be done at last and could enjoy my car and move on with my life. On the 6th day of ownership I went to start up my car and it stalled and the check engine light came on. I thought "Oh great, this is a great sign". I called up the dealer and got an appointment for service. After thinking on it, I realized I would feel better in a different vehicle. I contacted my salesman and he insisted that I try to stay in this car, that everything would be fixed. This is where I should have put my foot down and said no. But being the trusting individual that I am I said okay. They "fixed" the problems, the service team was very friendly and helpful, and I went on my way. So now I was thinking I was really done and I'd be actually finished with the issues. Wrong again. Within a month to a month and a half my car started stalling again immediately after startup. I took it to get an oil change at Merchants Tire and was told my belt was cracking and one of the ball joints in the suspension had play and I should take it back to the dealer. We went on a mini-vacation and during the car stalled 3 times on starting; this was on top of the 3-4 times it had already stalled. I drive my car everyday so it was not sitting for long periods. I contacted my salesman again and was told to bring it in, that they would fix the problem and try to get me in a new vehicle. I start to feel better thinking everything would be taken care of. When I arrived everyone was super friendly and reassuring, we go over some options and they started calling the banks. I was told that my car is now worth $2K+ less than what I paid for it, due to the extra mileage which I got since I was told to try and stay in the car, and had to drive to work every day. This is when I start to feel like I've been ripped off. The banks come back with numbers too big for me to work with now that I don't have another down payment (It was put into my current vehicle at purchase) and my credit score is down due to credit cards with the initial down payment and credit inquiries. So now I know I'm stuck in this vehicle. I decided to take it over to service being that I was still in my 3 month warranty period. Service was once again wonderful and very helpful; I took a loaner vehicle and left my car there. Monday I receive a call from service to let me know what the issues were, it needs new spark plugs, a new ball joint for suspension, and a new belt. I told the gentleman that I was still under warranty, which is where I was then informed that none of these issues are covered under the warranty. I was never properly explained the warranty that was given, and I was never offered any extended warranties, therefore I could not afford the $1K+ quote that I was given, especially right before Christmas. I called up my salesman and was told he would talk to them and he would call me right back, which he never did. At this point I was crying because I bought a car thinking it may have a few small issues but nothing like this where it very well may not run for much longer, and I'm now stuck even though I had brought it back within the first week wanting out of the vehicle. I never should have traded in my Mazda as all this hassle is not worth the little bit Im saving. I went to pick up the car and was asked to pay a fee for having the car looked at, which again I don't have, and wasn't told about or I wouldn't have brought it in. The service manager was very accommodating and helped take the charge off. These reasons are why I will NEVER return to this dealership, and I will never recommend anyone else does either. My car did not get these issues in the 2.5 months that I've had it. In all the vehicles I've ever owned I have never had issues like these. When you pay as much for a vehicle as I have, you expect it to run well for at least a few years. I've been told that Kia is going to review my situation and try to see about fixing the problems. I really hope to be able to change my outlook on this situation once they have reviewed.

Rickaron

Dec 20, 2013

Never judge a book by it's cover. This dealer is a very humble place to be when making a big decision. I have purchased many vehicles in my life and have always done my homework before speaking to any "CAR SALESMAN or in this case SALESWOMAN". Hope you get that. After researching, online I came across Buchanankia.com for the specific year, make and model I was interested in purchasing. I found they're website to be very clean and direct with no contact us for price comments. I was initially greated by Wendy. At first I thought she looked too young. But after soliciting information on the vehicle I was interested in, she was able to give me the complete information on the vehicle including the history of repairs and previous ownership. We also discussed information on the Kia brand. I was definately impressed by her knowledge. I was given a tour of the dealer and was welcomed by all. I was also very impressed with the service department. Extremely organized and clean. I will definately recommend this humble dealership to all my friends and relatives.

StephanieRosendahl

Dec 10, 2013

Rick was genuine and friendly throughout the entire process. He seemed very knowledgeable and was able to answer any question we had to ask. I would definitely rate our experience with a 5/5.

RobynGoss

Dec 10, 2013

My Husband and I came in on Black Friday and worked with Matt and Shawn on a deal for a Kia Sorrento. It was a pleasure working with them both. Matt knew every detail about the cars we were looking at which helped us pick the right car for our family. They were both very personable and friendly without being all "used car salesmen" like which was appreciated. I definitely recommend this dealership and Matt as your Sales Rep.

dwbrown

Dec 3, 2013

Due to the current economy, my credit is terrible. Rick spent the entire day working with me to find the right car and financing. He was very professional and courteous throughout the process. I highly recommend this dealership and specifically Rick as the salesman.Thanks Rick for a positive experience.Dave BrownBaltimore, MD

jsize95

Nov 20, 2013

Mike was very good and put in extra effort to find a selection of vehicles in my price range with items I needed. Working on the price and negotiations was easy and Mike was just great to work with throughout the transaction.No pressure, worked with me every step of the way.Great job overall.

Heather21

Nov 16, 2013

Great experience! Mike and Mark both worked very hard to get me a car that I could afford and love. They both went out of their way to make sure this was a great experience and I ended up in a good, affordable car without the expected hassles normally associated with car buying. Mike was very personable and knowledgeable and Mark went above and beyond to make sure I got the best deal possible. Will definitely refer them to friends and family and will return when I'm in the market for my next car.

budhawk

Nov 16, 2013

I was looking for a new car with better gas mileage than my current vehicle. I visited Buchanan Kia because my daughter bought a vehicle from them and got a good deal with excellence customer service. The Kia Rio 5 has a sleek look and all the options that I needed.

chantalregibeau

Nov 12, 2013

It was a great experience from start to finish. We were looking at some vehicles on the parking area and were warmly greeted by Ken. He was able to provide answers to all questions asked, he was helpful, friendly and not pushy. He took time to understand our requirements and we also had the opportunity to experience a genuine test drive, which is very helpful to make a reliable choice.We were also able to reach a fair price on the new vehicle we ended up buying on that same day.We know our car will be well taken care of as far as service is concerned because it was the case for the previous vehicles. The service team is both friendly and professional, with a special mention for Bill Benfer who goes out of his way every time to assist customers.In a nutshell this is the best dealer in this area. I can strongly recommend doing business with them.

franoli

Nov 9, 2013

I tried to buy a KIA Forte 2014 manual transmission for weeks with Ourisman KIA, which they are located 10 miles away from my house. I just have to say no comment. I had to admit it was pretty hard to get what I wanted if they didnt look for it, but Joe from BUCHANAN KIA at 70 miles away from my house was outstanding. He helped me to find that car, took his time to understand my need, did not pressure to sale another car from their inventory. With the help of Dan the general sales manager, he gave me a great price and a better rate compared to my bank. It took them 24 hours to brought the car from West Virginia. Gave me an update all the time about the status of the car. Compared to other dealer that I had experiences, I never felt so relax and happier. They are really awesome. The only thing that I need to add is, if you need the car that YOU want, GO TO BUCHANAN KIA at WESTMINSTER and dont be afraid to drive far. They are the best.

joelh374

Nov 8, 2013

This is the second new Kia I have Leased From Buchanan Kia and Larry Davis and Mike Wheeler have treated me better than any other dealer I have purchased from. Their professional but relaxed approach made both Leases very easy and enjoyable, I would fully recommend anyone to get their new or used vehicle at Buchannan Kia and to seek out Larry Davis.

brandala85

Oct 13, 2013

Awesome dealership. Joe changed my feelings regarding auto dealerships. I have had many bad experiences. I will definitely be coming back to them. I will recommend all my friends and family as well.

jcole1228

Oct 12, 2013

I went to Buchanan to purchase a used vehicle and trade in my vehicle for a car with cheaper payments, and lower car insurance. Rick was great with helping me find what I needed, and when issues arose with my purchase, he was more than willing to help me out.

kpawley

Sep 27, 2013

I went to Buchanan Kia to look for an affordable, reliable car and that is EXACTLY what I got! Larry greeted me in the parking lot with a smile and a handshake and set the tone for a very positive experience. He listened to what I wanted and what my needs were and immediately began working on what vehicle would work best for me. But most importantly, he treated me with respect and kindness. The experience I had buying my new (used) car from Buchanan has been the best car buying experience I have had yet. The whole staff is warm, friendly, and genuinely seem to like what they do! I will go back to Buchanan when it's time to look for another car!

Miketavion

Sep 15, 2013

Ken Sherman was a fantastic salesperson, willing to work with me all the way from VA. He was very professional. He answered all my questions in a timely manner and was willing to help any way he could. I would recommend Ken to anyone. Thank You for making my first car-buying experience an experience I'll never forget.

321654

Sep 3, 2013

Joe was outstanding in helping us find the car we wanted. Mike in finance was also great, no pressure at any time to buy anything. We will recommend Buchanan Kia to anybody that asks. Thanks for the great car buying experience!

Melanielynnttocs

Sep 1, 2013

DO NOT go here for service!!Brand New Car needed tires rotated. We broke our key lock for the locking hubs (bad quality comes with the car and they break all the time). My husband purchased one from here. I have a regular mechanic that does all my work so he was going to rotate my tires. He went to use the new key lock... Wrong one. He said he could get it off but would prefer to have the right key as not to damage my rims. Called dealer, they had it so went up there to get it. Got there, and NO they don't have correct one. My husband told them they needed to rotate tires now at the dealer because of all the run around and we were leaving on a trip early the next morning. After almost two hours, they now tell me they can't rotate the tires, that they broke 3 pcs of equipment, and only got 1 tire off. They made sure to tell me that if I got a flat tire on my trip I'd be screwed. At this point I don't even want them to touch my car anyway. I go back to my mechanic and he beats off all 4 tires in less than 20 minutes, without messing up my rims !!!These guys don't know what they are doing. On a nicer note, they tried to make me comfortable while I was there.

PatrickBassler

Aug 28, 2013

I was impressed with my whole experience with Buchanan Kia from the time I walked in the door until I drove off the lot with my new purchase. I can honestly say that I have not been treated this well with any previous car sales or at any other dealership that I have been involved in before and I have made no less than 15 vehicle purchases in my lifetime. Each process with the sale was explained by Ms. Brown in detail to make sure that I was well aware of how the transaction was progressing and she and her Managers, Mr. Langford and Mr. Caminiti were very open about how they got to the price that they were giving me. This made me feel confident that I was getting the best deal that they could give me, something that does not happen very often when buying a car and believe me, I got a great deal! This confidence continued as I spoke with the Financial Services Manager, Mr. Wheeler. He too, was very helpful in explaining various options that can go along with the sale and it was a pleasure working with him.After the sale was completed I was shown around the store and the Service area to ensure that I would not have any problems locating any part of the business that I may want to use. It was further explained to me the "special" services Buchanan Kia offers for when I bring my vehicle in for service at their award winning Service Department. One of the things that I really appreciated before I took my new car home was the "walk around". Ms. Brown took the time to show my wife and I all the Bells and Whistles that come with my Sorento, many of which would probably have taken me quite a while to find and use and she made sure she had answered all our questions before we left. This has NEVER happened with any other dealership that I have dealt with. Since that time we have brought the Sorento back to the dealership for scheduled service. The Service Department was very polite and helpful and made sure that my wife made it to work on time by giving her a ride there while the car was being worked on. They also set up and "meet and greet" for all the new customers and explained many more of the aspects of the Buchanan Kia family.Since buying my Sorento I have recommended Buchanan Kia many times to friends and family, several of whom have made purchases there. I will continue to urge people to come to Buchanan because I believe they are the best of the best in the car sales business.Thank you for this opportunity to give my opinion.

mt1froCk

Aug 25, 2013

Misty was great. Because of other obligations I did most of my deal over the phone, she took care of just about everything for me. Just filled out some paperwork when I was got their and was good to go. Loved the deal I got and recommended them highly.

graykw

Aug 24, 2013

My wife and I had a very pleasant and enjoyable time dealing with Wendy. She knows everything about the Kia Sorento we bought .great salesperson would recommend her to anyone good job Wendy. Thank You Barry & Karen Shaw

BobKrebs47

Aug 24, 2013

We came to Buchanan Kia b/c we were interested in either a Kia Sportage or a Sorento. (We selected the Sorento b/c we needed the extra space for my handicap scooter.) We were greeted by Mr. Ken Sherman. He was very friendly, genuine, and knowledgeable. He showed us various models in the showroom and let us drive a Sorento on a lengthy road test. Back at the dealership, there was a good selection of Sorentos on the lot and we selected one that we liked. Back inside, Mr Sherman patiently walked us through the paperwork process. He went over every detail and made sure we understood it. He turned us over to Mr. Wheeler. He also was very friendly and professional. He walked us through the final process and explained each step. We never felt rushed. Finally, we went back to Mr Sherman who took us out to our vehicle. He sat us in it and showed us how to use each of the vehicles many features. We left feeling that we were treated very fairly and very courteously.

arnold9

Aug 15, 2013

Good experince when purchasing car, However after the sale the customer service aspect was very poor. We were out of state buyers and had issues with the title. Part of the problem was that my wife had not changed her name on her drivers license yet since we were just married, however when we aked the sales associate to see if this would be an issue he said it would not, since he just wanted the sale. The back office employees were very unfriendly and made it seem like we were unwilling to work with them on the issue, however my wife had to contact Penndot to get her license changed and as some of you may know PennDot is very slow and it took a week or so. Once we hade the corercted license they were still very rude about the whole situation. Then two months into owning a new car we are having paint problems. They were somewhat accomodating however Kia was not. They said that our paint issue was not a warranty issue and said that Bird Poop was eating through our paint. However we now have well over 30 spots on our car where you can see the primar all over the car. We live 3 hours away from the dealership and have a small child when we showed up to drop off the car to be fixed they gave us a service loan that looks and sounded like it went through a demolition derby "Slight exageration" but to say the least it had scraps all over it and was missing paint on the rear bumper, also the interior while recently cleaned had cigarette burns all over the seats and the car smelled like a musty cigarette. I am not a difficult person to get along with but when you take them a brand new car to be fixed they gave me a $3M loaner that may or not make it to my house. Most quality dealership would lend out a newer vehicle as a service loaner. I beleive this shows a lot about the poor quality of the dealership. To me you only truley see a businesses customer service when there is an issue not when everything goes smoothly and this dealrship was friendly up front but once the sale was made it went down hill fast.

MercurySable2002

Aug 11, 2013

If you want a dealer that will go out of their way to provide you with a car fit most for your liking. Buchanan Kia is where your car buying experience could be.

ethelnclark

Aug 10, 2013

I was involved in an accident back in 2012 and just recently decided to start driving again. I was getting all stressed out thinking I was going to have to call around to different dealers, when my daughter told me to check into Kia. I can tell you I am so glad I did because that led me to the best person in Sales, James Carlyle. He was so honest, kind, considerate and has a very good sense of humor. Once I started talking to him I knew I wasn't going to call another dealer. James helped me to get a great deal on my new 2014 Kia Forte Ex with the great premium package. So ask for the package on the Forte Ex, you will be very satisfied with it, and also don't forget ask for James. The office was very clean and organized, and everyone in the staff that James introduced me to was very kind. My experience with Kia was great, but James made sure it went that way. He is surely the greatest. Thanks for everything.SincerelyEthel Maddox

touringam4me

Jul 31, 2013

I just purchased a Kia Cadenza from Buchanan Kia this is my second car I bought from Ken Sherman and Dan Langford the office mananger.I have recomended them to several of my friends who later purchased thier cars from Buchanan Kia they just as happy with thier treatment.I have never had a better experience when buying a new a car.

jamesbeard

Jul 29, 2013

Matt was our salesman, and even though he has only been with Buchanan for a short period of time, he was knowledgeable about the vehicles and able to answer our questions. He called us the day after our initial visit, to let us know that there was another car that we might want to see. Had he not called us back, we would still be looking They were friendly, easy to work with, kept the purchase within our budget, and agreed to take care of our requests before we took the car. We did feel that the vehicle could have been cleaned a little more thoroughly, but overall, we're very happy with our purchase. I would not hesitate to recommend Buchanan Kia to my friends.

carbuyer2013Alpha

Jul 29, 2013

This past weekend I bought a Kia Forte Koup at the Buchanan Kia dealership. I came across their name on a website that listed dealership inventory and contacted Buchanan because they were the only dealership in the entire region that had the exact car I had been looking for. I did not know at the time that they have been ranked number one in customer service for several years across all Kia dealerships. After working with James Carlyle and Michael Wheeler, I can see exactly why this dealership is held in such high regard and has consistently excellent reviews. Before calling Buchanan, I had spoken to about 15 Kia dealerships in the region. Within a few moments of chatting with James, I knew that I wanted to do business with him. He is professional, knowledgeable of Kia products and services, provides accurate information, will call you back when he says he will, does not throw in any hidden fees in his price quotes, and has a great sense of humor. James is incredibly resourceful. If he does not know the exact answer to something, he will call you back after he confirms the right answer so there are no surprises.We were able to work out a deal that took into account my budget and requirements, exceeding my expectations in both cost and customer service. At the last moment, in fact, we uncovered misinformation that I took to be true on several well-reputed car buying websites. These sites wrongly stated that Kia offered a particular feature in the tech package that I expected to have with this car. I explained my concern to James and he was able to work out an offer that I could not refuse. They agreed to install the feature at no additional cost to me because they took into account that this feature was incredibly important to me and my expectations and needs! James and Michael also walked me through every single detail of my finance options and answered all of my questions as a first time car buyer. They are patient and respectful in their responses and never made me feel like I was asking too many questions. My brother and I drove 2 hours to get to Buchanan on a doughnut because we got a flat on the way. Id do it again in a heartbeat. I have been recommending this dealership to my colleagues, friends, and family members. I am so thrilled about my first new car and will definitely consider returning to this dealership in the future. Bottom line: go with Buchanan! And when you do, ask about the history and nontraditional decor of their dealership quite a fascinating story! Thank you, James and Michael, for making this deal a success!

Aspen933

Jul 28, 2013

Upon arrival at Buchanon Kia of Westminster, my husband and I were greeted by Ken Sherman. It was 25 minutes to quitting time on Saturday evening. Our intention was to test drive a 2013 Optima Hybrid, then be on our way to visit my mom. We had narrowed our decision down to Prius, Sonata and Optima hybrids. After Ken sat us down and gathered some personal information, he took a picture of my husband's (Richard) drivers license, got the keys and off we went. I wanted to see the luxury model, I think that's the LX, even though it was beyond what we wanted to spend. Before we left the lot, Ken went over all the gadgets and gizmos. His knowledge of the car was impressive. He showed us how everything worked then off we went! Hubby and I were both impressed with the smooth ride and comfortable seating. While we were driving I asked Ken to explain the leasing option. That really got my attention. Back at the showroom, Ken further explained leasing, financing options, warranties and Buchanan's service policy, which was a selling feature all on its own merit. He gave us a quick tour of the service area. Very clean and neat! Then we met with the sales manager, Tom, and had a very informative conversation with him with regards to leasing, which is a topic/option Richard and I were totally unfamiliar with. And even though we asked a thousand questions, we never felt rushed, even though by now it was almost two hours after closing time. Finally, we decided on leasing. Then we met with Mike, in financing, and he went over the paperwork, while Ken put the new license plates on the car. Before we left the showroom, we added our names to the "Happy Kia Owners" on the showroom window, banged the GONG, and Ken handed us the keys and escorted us out to our new car. We looked under the hood so Ken could point out the high voltage cables that we are NEVER to touch, and made sure we got off OK. It had been 11 years since Richard and I bought a new car, so we were really taking every opportunity to research our options and see what was out there. After driving our Prius for 11 years, we knew we wanted another hybrid. So we had been at this for a few weeks; test driving different Hybrid models, visiting probably a dozen different dealerships, sitting though many sales pitches and in general getting tired of the whole process. We were very happy we decided to "stumble" into Buchanan Kia and will recommend the dealership and Ken unequivocally.

amcramer811

Jul 26, 2013

We found the vehicle we were interested in on the internet, called and were treated very friendly and when we showed up at the dealership our reception was the same. Vehicle was ready to test drive, price was great, we are very happy.

teresaghoffman

Jul 17, 2013

Hubby and I were looking for economical commuter car...slightly used. James was pleasant and very informative of his Brand as well as inventory on hand. He showed us options based on the "bare bones" request we had made. He listened to what we said and made his choices of cars to show us. I was very impressed with his listening skills...quite rare to come across in sales. We test drove cars and made our choice. After the trip through Finance and many signatures later we left Kia Buchanan feeling satisfied. It was a Wonderful feeling! Whenever we have purchased cars in the past it was always...Did we get a Deal? Maybe a Deal? or Did we pay more? When we drove off the lot my Hubby and I were excited about the car and the great people we met at the Dealership! After two weeks we are still happy about the Purchase, James the Salesman and Our New Dealership. Wonderful experience! We highly recommend KIA BUCHANAN!.The Hoffman'sEldersburg, MD

LOGOMAC

Jul 14, 2013

I JUST PURCHASED A SPORTAGE 2 DAYS AGO. KEN SHERMAN WAS MY SALESMAN AND HE GOT ME THE EXACT VEHICLE AND PRICE I WAS LOOKING FOR. I CANNOT SAY ENOUGH ON HOW GREAT THIS FACILITY AND STAFF IS HERE. I WOULD RECOMMEND THIS DEALER TO ANYONE OVER AND OVER. THANK YOU KEN SHERMAN AND DAN LANGFORD YOU GUYS ARE GREAT.

whitneybk

Jul 7, 2013

Ken was a pleasure to work with - very nice, professional, and responsive to all of my many questions/concerns.... by far the most painless car buying experience I've ever experienced!!!

Volkolf

Jul 2, 2013

There is one word to describe my overall experience at Buchanan Kia...AWESOME! From the time my wife and I walked in looking for a Kia Optima to the time we were driving off the lot with a brand new 2013 Ebony Black Kia Optima, our experience was great. Our two main contacts were Rob Graf and Dan Langford. Rob was great in showing us our different options and patiently working with us from start to finish and Dan was great in helping us see why Buchanan Kia's prices and perks were better than other dealerships that we were also thinking about. Not only was the price the best at Buchanan Kia, their customer service was top notch compared to the other dealerships. We're so happy with our new car and when we are in the market again, we will definitely be coming back to Buchanan Kia. If you're reading this and you're looking to buy a new Kia or are about to go with another dealership...STOP!...Call Rob or Dan right now and they'll hook you up.Thanks,David & Jennifer Brown

Brian1149

Jun 20, 2013

I have purchased over 15 cars and this was the best experience I have ever had purchasing a car. Misty Brown and Michael Wheeler were a pleasure to work with.

BobbieLidard

Jun 12, 2013

This is our third Kia from this dealership and we would never dream of buying from anyone else. James is a true professional while being friendly and helpful and always makes you feel like you're the most important customer he has. The dealership is clean and well managed, from the service department to the ladies in the office. We feel like family when we visit, whether for scheduled maintenance or when "just looking". The new 2014 Kia Forte is fabulous and I love it. Getting about 29 MPG city driving! I really liked my 2010 Forte but with the redesign and all the bells and whistles added to the 2014 model, I'd recommend this car and this dealership to anyone.

NatBat74

Jun 6, 2013

I received great service while purchasing a 2014 Optima and actually got a decent amount for my 15-year-old Altima trade in. All of the staff were friendly and salesman, Ken, was knowledgeable and informative about all of the car's features.

KLArth

May 22, 2013

Yesterday, my husband and I had a great experience buying a 2013 KIA Soul Plus from James Carlyle at Buchanan KIA in Westminster, MD. I had been corresponding with several KIA dealers throughout the Baltimore area, but Buchanan gave me the best deal of anyone in the area. I knew I wanted a KIA Soul Plus because I had rented one in Texas a few months ago. So, negotiating was done entirely online. And, we didn't travel the 30 miles to Westminster until we got a firm offer from James. The experience was very easy and pleasant! Buchanan has a "family" atmosphere and we were introduced to everyone in all the departments, including Tom (the General Manager). Thank you, James and Tom!Kathy and BobEllicott City, MD

donna123somer

May 11, 2013

I've been looking for 3 months and when I went Buchanan I went to tbe right place. They asked ne what I wanted and needed and gave me exactly what I asked for. I couldn't believe the deal I got. No hidden fees, catch 22. They were awesome, and when I need another vehicle this is where im coming. I wish that I had looked here first. I would've saved months of wasted time. Thank you Buchanan Kia.I would also like to personally thank the manager over at the used car dept. He listened to everything I had to say and understood my situation and without any hesitation made sure I got the perfect deal that was best for me. He was amazing!

chipper076

Apr 21, 2013

My fiance and I contacted the dealership by phone to schedule a time to come in to discuss purchasing a new KIA. From our initial phone discussion with Dan Langford, to the final signing of the purchase agreement with Mike Wheeler ,this experience can not be described as anything but exceptional. After our intial phone discussion with Dan who outlined the overall product line and answered several questions concerning general features of our vehicle. We were contacted by Joe Duckworth on the scheduled day of the dealership visit and test drive, he asked several questions about our expectations and the desired vehicle. When we arrived at the dealership, we were warmly greeted by Joe and Alan. Joe then began to "educate" us on the many features of our propsed purchase. This was followed by a test drive during which time Joe encouraged us to "experience" the car and demonstrated many of the features, both safety, performance, and comfort found in our choice of vehicle. He answered questions honestly and openly, with out reservation. Joe demonstrated a tremendous knowledge of the product and the services provided by KIA. In a short time we were convined that KIA and Buchanan were our dealership. Joe shared about the follow-up services at Buchanan, such as the service department, etc. We then met with Alan Bass, finance manager, who outlined our options with regards to KIA Fianacial, local banks, interest rates, etc. They informed us within a day of our approved options, and allowed us to make a decision with zero presure. Not a common trait in our previous car purchase experiences. After deciding to purchase our new KIA.We met with Mike Wheeler to sign the financial documents, due to scheduling issues related to our employment, Mike met with us seperately to sign the documents. We thanked him for his consideration , his only comment was, "were here to serve you". This feeling was sensed in every interaction and transaction at BuchananThe staff of Buchanan can only be charactized as "friendly, courteous, knowledgable, and first rate". We would highly recommend this dealership to anyone looking to purchase a vehicle. The entire experience was "first rate" and an actually enjoyable.

gerron57

Apr 20, 2013

I have a history of replacing my vehicle every three years on average. After considerable research I settled on going with KIA. I visited 4 KIA dealers in my area. Of the four, one at first gave me a price that seemed reasonable until I got to Buchanan which was my last visit. Since I do not enjoy participating in the "car sales" game, I usually go with the first best price. This most recent purchase was one of the most pleasant experiences I have had over the last three vehicles I have purchased. Buchanan is a relatively small dealership located in a small but friendly community some distance outside of the Baltimore Metropolitan area. It turned out to be a smart choice on my part. The price was by far the best offered and I was greatly impressed with the three individuals with whom I interacted. Joe Duckworth, Dan Langford, and Mike Wheeler.Should my experience with my new KIA prove enjoyable to me over the next three years or so, I will most likely return to Buchanan and will surely recommend them to my interested friends.I do not have experience with their service department so I cannot address that issue.Please convey my sincere appreciation to those of the Buchanan KIA Dealership in Westminster, MD.Joseph R. Butler

foliogal

Apr 13, 2013

Salesman was very knowledgeable, he asked the right questions to make sure he was showing me cars that would fit my needs. Matched me up with the car I bought, showed me around the dealership, introduced me to service staff, went over all features of the car and services of the dealership. Was very helpful, the dealership was very clean and neat, and everyone was friendly. I was very happy I went there to get my car.

Swernick

Mar 31, 2013

We have been going to Buchanan Kia for 6 years. Yesterday we bought our second Kia, which is a 2013 Kia Soul. We have been very pleased with the service we have received from the salesmen, the service personnel, and everyone else that we have come in contact with. The atmosphere is friendly and honest. It's always a great experience when getting the car serviced or buying a new car.

jetdocusmc

Mar 16, 2013

Didn't have a good experience at this dealership. Maybe it was a bad day for this place but it was not friendly, we were not greeted warmly and we found Larry Davis to be stamdoffish and a bit moody. He just rubbed us the wrong way and again, not a friendly guy....we didn't get into buying a car, except for a few words, the dealership had a bad vibe to it. My 2cents.

HelenEppard

Mar 14, 2013

From the moment we walked in the door to the day we signed the paperwork for the final sale, we were treated and felt like respected and truly appreciated customers. I originally contacted and then went to this dealer regarding a used truck for sale. It turned out not to be the one for us but, the sales rep, Joe Duckworth, took the time to sit down with me and share some other inventory in stock. We actually came up with one that would work for our needs. It was located at another Buchanan branch but he was able to get it to his location in a day or so for us to look at. The communication was great and punctual from start to finish. Joe Duckworth and his General Manager, Dan Langford completely took the stress out of purchasing the vehicle without high-pressure sales tactics and being honest with us from the get go. Pricing is important (which by the way, the truck was priced very well and fairly) but friendly, down-to-earth, quality customer service really means a lot to us. We have already told many family, friends and neighbors where we purchased our vehicle and each one was given the recommendation to go see these guys. Kudos to the rest of their team too...the polite lady who answered the phone each time we called, the finance manager who worked with us, and the other sales reps who smiled and said hello in passing. We are very satisfied and look forward to doing business with this dealership in the future.

tskymed

Feb 18, 2013

Last week I purchased my new Kia Rio at this dealership. They are absolutely awesome there. Their mechanics are the best, their customer service was excellent. Misty was my sales rep and I also dealt with one of their mechanics; Josh. Josh is an amazing mechanic and very knowledgable of Kia. (there is nothing that he cannot fix).There is a family atmosphere at this dealership . Buying a new car is stressful, but I actually had a great time and zero stress. It was very much worth the 2.5 hour drive to go here.

Kevfro35

Jan 26, 2013

In the last 3 months I have purchased a new Kia Sportage and a new Kia Soul. The reason is simple when you find a dealership that truly takes care of the customer, why go anywhere else. Mike wheeler and Larry Davis are the best in what they do. They went out of there way to make sure that I was completely satisfied. The Kia product is by far the best for the buck. The vehicles that I purchased have plenty of power and room. And with the long warranty 10 years or 100,000 miles , best in the business. I know that I will be in the Kia family for a long time. Need a new or used car, visit Buchanan Kia. Tell them Kevin sent you. Thanks again guys for all your help with the purchase of my new vehicles.

tishalouis

Jan 21, 2013

Everyone was so helpful and nice to me. Great customer service. When buying a car you have to be confident in your purchase. I am very confident. Everyone worked very hard for me. I appreciate all that was done. I would highly recommend Buchanan Kia.

Brandon Biles

Jan 13, 2013

After purchasing my first KIA, I became a total fan of the KIA brand. I had my KIA Soul for little over a year and, I decided I needed something a little bit different with more creature comforts. However I still wanted to stay within the KIA brand. I began contacting Joe Duckworth once I had made this decision. I had known Joe from his days working at another dealership, and when he told me he started working for a KIA dealer, I knew he was the person I would go to if I ever decided to purchase another car. Low and behold that day came. All I needed to do was tell Joe exactly what I wanted, and he made it happen almost instantly. The car I purchased was a 2013 KIA Rio5 SX with a Premium Package in Aurora black. Sounds easy enough right? Think again, there were only 4 of these cars within a 800 mile radius with the options I wanted, 2 were way too far away for me to even consider, 1 was sold during the process of searching, and one was at a dealer in another state. This is where the TOP NOTCH customer service comes into play! Joe worked tirelessly for days trying to get a negotiation together with the other dealership to get my car. He kept me almost minute to minute updated on everything that was going on, and assured me that he would not stop his search until I got EXACTLY the vehicle I was looking for. That day came QUICK! Joe contacted me right away, and to my surprise the car arrived at Buchanan KIA the very next day. Unfortunately I was unable to come take a look at the car for a few days due to my work schedule. I am a VERY picky person when it comes to my vehicles, especially their cosmetic appearance. Joe had no problem going and looking over the entire car with a sharp eye, and looking for exactly what I had asked him to, and to make sure it was flawless before I took delivery. I made arrangements with Joe to purchase the car a few days later. He worked around my crazy work schedule coming in on his day off, so that I could get my new car promptly. I arrived at the dealership and meticulously looked over the car for several minutes, and found Joe's description 100% accurate regarding the cosmetics of the car. All I had to do was meet with the financing manager, who was also very customer friendly, sign the standard financial documents and the car was all mine. But it doesn't stop there. The dealerships detailer had been out that day, so Joe did all of the pre-delivery cleaning and washing of my car himself. I cannot say enough about how wonderful my experience with Joe Duckworth, and Buchanan KIA was. They are an EXCELLENT dealership, with employees who go above and beyond the call of duty. There was not one minute I felt pressured, ripped off, or like I was being sold something I didn't want, which in the past has been my experience with other dealerships. With the excellent build quality and warranty KIA offers I am positive I will be driving my car worry free for a looooong time. Thank you again to Joe Duckworth for his professional, customer oriented, exceptional service. I HIGHLY RECOMMEND Buchanan KIA, and will be back to deal with them in the future not only because of their customer service, but more importantly the service Joe Duckworth provided me. THANK YOU!

Victoria91

Dec 31, 2012

Everyone we dealt with at Buchanan Kia was very friendly. I had an excellent customer service experience with Joe Duckworth. Joe answered all of my questions, and helped me to make a decision to purchase my used Kia Rio. My experience was very positive, with no pressure to buy. Joe made me feel safe and secure and at ease while buying my first car. Joe took the time to find out what I wanted from a vehicle, and assisted me in finding the Rio, which is a wonderful car for my lifestyle. I was really pleased and will no doubt stay in contact with him and buy from him again.Good people, good work ethic. Thanks!Victoria

mikegoz201

Nov 27, 2012

Very pleased with first service on my 2013 KIA Sorento. Vehicle went in to the service bay on time. No problems here. Would suggest dealer offered car wash with service.

vickirill

Oct 31, 2012

We bought a 2013 Kia Forte from Buchanan and could not be happier. They were not high pressure sales at all. They offered a deal we could not refuse. We definitely recommend them and will absolutely do business with them in the future. Loving the Kia too.

AmandaSpence

Oct 26, 2012

Working with Joe Duckworth was an excellent experience. He went above and beyond to find the exact car I wanted to purchase. He kept in touch with me in a very timely manner to let me know how he was doing with the search for the car, and the various options open to me in terms of the purchase. The dealership worked with me on the trade-in price of my old car too. Mike Wheeler and Joe Duckworth both spent as much time as I needed to go through the documentation and the financial steps to arrange financing. Then Joe sat with me in the car to go over how everything worked. I would definitely recommend Buchanan Kia to anyone I know who is interested in purchasing that brand of car--in fact I would recommend the Kia Soul to anyone who wanted to try something they hadn't tried before. The car is awesome--rides quiet, sound system is excellent, great pick-up, quality materials.

superpeach

Oct 16, 2012

Ken Sherman was great. He was not pushy and he was very informative on the car I was looking at. It was a great overall experience.

Karen Shelton

Sep 30, 2012

I was cross shopping several vehicles and had visited quite a few dealerships in the process. I was impressed by the friendliness of the staff at Buchanan Kia and of Ken Sherman in particular. He was very knowledgeable about their vehicles and was extremely patient with me while I made up my mind and negotiated the best deal I could. He did not push me into making a decision, was understanding of my need to stay within my budget, and always responded to my many email inquiries. He made the buying process very smooth for me. I look forward to working with Ken and Buchanan Kia in the future.

bluecancer

Aug 26, 2012

Buchanan Kia allowed me to borrow their loaner car while my car was worked on. This let me bring the car in without an appointment set up ahead of time and go get my errands done while the mechanics got the car in when they could. I appreciated this a lot. Thank you Buchanan Kia.

janjohnalb1

Aug 13, 2012

We had 1993 Oldsmobile that had gotten to the point where it was going to cost more to repair it than it was worth. We didn't think we could afford to buy another vehicle. Out of curiosity, we stopped in at Buchanan Kia and told them we didn't think they could help us but here is our situation. Joe asked us a few questions about what we would want in the car if we would be could afford one now and we told him. We tried out the Rio and the Soul. Then he went to work and to our surprise we came out with a new vehicle.

SusanA35

Aug 9, 2012

I had a great experience. There was no high pressure and none of the silly games that many dealers try to play. They simply gave me a good price, treated me with respect and got me on my way with my new car quickly. They also have an event after you buy the car, where they bring new owners in and answer questions and they gave us a tour of the dealership. That was a really nice touch. Many dealers say they want to keep your business, but they really went the extra mile. I would definitely buy another car from them.

mikegoz201

Aug 4, 2012

This was the easiest car buying experience ever. No pressure and no wasted time. Had the vehicle I wanted on the lot. It was almost too easy! Thank you Larry Davis.

JimAGoss

Jul 23, 2012

We were greeted with a hello at the door, and treated respectfully throughout the purchase of our new vehicle. Ken Sherman, our Salesman, was very well informed about the vehicles, and was patient with us during the process of choosing what we wanted to buy. We were looking for a specific vehicle and they were able to locate the exact one we requested and bring it to the dealership in a hastily manner. Our actual purchasing experience was quick and pleasant. We would recommend this dealership to anyone, they are wonderful people to do business with!!!

Norman Kemmerer

Jun 1, 2012

This dealership has many cars to choose from and James Carlyle was eager to assist us in picking the Kia we were interested in. He showed us the various features of the car and allowed us to take a test drive. The Soul we choose had all of the features we wanted, even the color was right. These people are movated to sell cars and James made us a deal that far exceeded out expectations. Michael Wheeler made short work of the paperwork and we were soon proud owners of a new Kia Soul. This is the fourth new Kia we have purchased at this dealership and will probably not be the last. A great sales and service staff!

janetkelly

May 31, 2012

I have dealt with this dealer for many years. The service department is wonderful. I always told them I would buy my next car with them and I wanted a Kia for sure. When I was ready to shop, Ken made sure I saw everything and answered all my questions patiently. He helped me narrow down my choices and, as he got to know me better, began to make recommendations he thought suited me regarding model and options. He entertained my grandchildren when I needed a little more time, gave them baloons and treated us all in a very friendly way. I knew he was the salesperson with whom I wanted to deal, Michael helped make it happen, and Kia Sorento was the car with everything I needed at a reasonable price. With all of that, I know the service will be topnotch when I need that, too.

Lcolvin6983

May 31, 2012

Joe was my salesman and he was awesome. He worked with me and was very patient with me to get the car that I wanted the most. Also Mike Madruga was awesome with the numbers and was able to really work out an awesome deal that was affordable to me. Everyone at the dealership was so polite and congratulated me when I left. It was a very positive experience for me and I would and will be recommending Buchanon Kia to anyone in the marked of buying a new vehicle.

cfishice

May 30, 2012

We went to a different Kia dealer fisrt and it was not run very professionally. It made us very uneasy. We were not eager to do business with them and started looking at other car manufacturers. I was driving home from my parents home, and glanced up to see Buchanan Kia. I never knew it was there. From the first, when Ken came out to greet me, I knew they were very interested to make the customer happy and were polite and courteous. They earned our trust and we definitely feel they will stand 100% behind their cars. Also we were very impressed to hear from their service department before we ever needed any service. They absolutely want to make sure you are very comfortable with the new purchase.

hallen2052

May 10, 2012

I went to Buchanan Kia as my third visit to a dealership in search of a Kia Optima. My first experience with a different Kia dealership was a nightmare. The second dealership was very helpful and assisted me in narrowing down my decision however, not too close to home. By the time I went to Buchanan I had a relatively good idea of what I wanted. As soon as I walked on the lot I was greeted by Ken Sherman and couldn't have been more pleased with the service I received there after. Ken and the staff at Buchanan were more than pleasant.Leasing was an option I wanted to explore. I did some research and called them with two pages of questions the next day. They were so patient and explained everything in complete detail without making me feel burdensome. Once I finally decided exactly what I wanted they started to search for the perfect car. My color choice was hard to find and they offered me a color I was unsure about. To reassure me Ken called while I was at work and offered to drive an Optima in that color to my job so I could see what it looked like in person. I was blown away that a dealership would go that extra mile (extra 20 miles in this case) to ensure customer satisfaction. The communication Ken kept with me throughout my entire experience was top notch. I never had to worry. When my car came in I couldn't get to the dealership until five minutes before they closed. Never did they make me feel rushed or uncomfortable about being there an hour and a half after they closed. My overall experience with Ken and Buchanan Kia was exceptional. Keep up this good work and they may have a loyal customer for many years to come!

Darlene Green

May 2, 2012

I have been dealing with Buchanan Kia for several years and I am pleased with the work and the friendleness of the employees at Buchanan Kia,they are a great dealer to work with.

mickeybo

Apr 12, 2012

I was not sure on the quality of Kia, but after test drive and the knowledge that Ken Sherman had of his product and interest that he showed to me as a first time customerwas very satisfying. I have always been a Dodge person owning over 10 vehicles,but the ride and quality of the Sedona was an experience for me. The other sales persons and the financing department were as helpful and informative as Mr. Sherman.There should be a rating over (5) as this dealership and its personnel would qualify. Thanks to all .

JHK

Mar 30, 2012

I have my 2009 Kia Sedona serviced at Buchanan Kia. I am pleased with the quality work provided by a customer oriented team. Thank you!

bluecancer

Mar 13, 2012

I ordered my car months ago from Buchanan Subaru and Ken checked in with me over the months it took for the car to come in and took care of everything for me when I went in to pick up my car. Great service.

Gailniehaus

Mar 2, 2012

My husband and I were planning on buying me a new car in August. With February advertising good deals on new vehicles I decided to do some research and see if I could get a Kia Sorento at my price point. Ken was great to deal with and helped show me how to work everything after the purchase. Mike bent over backwards to get the car down to my price point. The entire staff is friendly and knowledgable. So kudos to a great bunch, if I had not met my price point I probably would not have bought at this time and waited til later in the summer.

Kirkster

Mar 2, 2012

Salesperson wasn't pushy. Left me alone until I was ready to purchase vehicle. Salesperson did a good job explaining the vehicles functions and warantees.

tomasmk2003

Feb 27, 2012

Been taking my car there even before they became Buchanan. No issues in the beginning of taking my car to service. Last 2 years every time I take my car in for routine service they try to up sale me on something. I recently took my car in for a 60k service. After which they completed it they called to inform me addition work needed done.Power steering needs flush, brake fluid needs flush, rear break pads worn and roters turned, cabin filter dirty needs changed, and fuel tank air filter needs changed. Iasked how much it would cost for it and they $800 and change. Bring my total up to nearly $1800 for all the work between this and 60k service.I declined the work to get a 2nd opionion. Shop showed me the tests and results. The flush on the brake and power steering did not need to be done between those two that's $300 savings. Buchanan said my rear break pads was 3/32 when it fact they were 5/32. Buchanan wanted to charge me $330 for rear break pads and turned the rotors. I ended up getting new break pads and new rotors for $250 $80 savings. I just wish I would have gotten a 2nd opinion much sooner to avoid all they up sale charged and possible work that is not even needed to be done.

sevfam

Feb 26, 2012

Larry Davis was very knowledgable and patient throughout our buying experience. He made sure both my wife and I each drove the vehicle we bought to be sure we both were comfortable with our choice. Larry was thorough in explaining our options in selecting a vehicle and in demonstrating the features our van offered. It was a very comfortable transaction. I feel that Larry was honest with us and would recommend him to anyone looking to buy a new Kia.

TEMAB

Feb 12, 2012

Everyone at Buchanan was very helpful, answered all questions and most of all not pushy! Love the vehicle and the people at the dealership are awesome. Ken Sherman, our salesman #1.

rhines69

Jan 30, 2012

Buchanan Kia is a Top Flight dealership. The whole experience was enjoyable. Very friendly staff and Kevin Sherman did an awesome job helping me get my new Optima!

d.hoff

Jan 27, 2012

Excellant customer service from start to finish during the sale. Answered all my questions. Allowed 2 test drives. Never pushy. Would definitely buy there again and plan on using their service department...

susancutson

Jan 10, 2012

I am a return customer at Buchanan Kia in Westminster. This is the second new car I have purchased and have been extremely happy with the level of customer service I have received. I prefer to do business locally, due to the price and quality of the Kia, I will continue to do business here.

KathyBrazil

Jan 8, 2012

I was very frightened to buy a car. I am a widow and I was always leary of dealerships. I have never had such a wonderful experience.

paulyterp

Dec 30, 2011

Ken (sales) - Ken is an honest and patient sales rep. His knowledge of the product line helped us to feel comfortable with his recommendations and thoughts. Ken did everything he could to make the experience pleasant with no measurable pressure to buy. Mike, Mike, and Dan (Finance/contracts) - These guys worked with me to get the price to where I was comfortable and bent over backwards to help us get the terms we needed. As a team, the sales and finance departments both did everything they could to make this purchase as painless as possible. But that's not what makes for a great dealership. They were all very upfront with the situations and their abilities to get to where I wanted. They explained everything that was going on so that I was comfortable with the sale and was confident that I wasn't being ripped off. These guys are great. We've bought 3 Kias from them this year and look forward to buying from them again.

valeriechernek

Oct 3, 2011

My Optima is classy, sexy and functional. I love the interior and all the standard features, which are optional on most other cars. After researching and test driving the Mazda3 and 6, the Honda Accord and looking at the Regal,Sonata and Volkswagon CC, the Optima had everything I wanted, plus a great price point. The dealership was warm and inviting; unlike some car places. They even showed me around the service area. My buying experience was pretty quick. I feel I got an excellent value for the money with Kia. Ken Sherman was knowledgeable, funny and a straight shooter. Kudos to Kia! Your process is one that more car dealers should follow.

PhantomPhan75

Aug 31, 2011

When I started out looking for a new car I already knew what I wanted; a new 2011 Kia Forte. There were dealerships closer to where I lived than Buchanan was, but as it turned out, due to the time of year I was looking, a new 2011 Forte was rather hard to find. An internet search of dealers in my area led me to Buchanan Kia and fortunately, they had what I was looking for in stock. What a blessing it turned out to be! I could not be happier with my buying experience there. My interaction with the staff, from beginning to end, was nothing but pleasant. I was contacted immediately by my salesman, Ken Sherman, after I entered my internet inquiry and all went smoothly from there. The entire staff was very knowledgeable, friendly and eager to help in any way they could. Even staff members who were not directly involved in my sale engaged me in conversation while I was waiting for paperwork and such to be taken care of. They worked hard to get my financing approved at the terms I wanted, gave me a thorough run down of how everything in the car worked, and even went so far as to pair the bluetooth with my phone for me. I am super happy with both my purchase and the service I received at Buchanan, and I would HIGHLY recommened them to anyone who is looking for a vehicle!

DeniseRegiec

Jun 1, 2011

I have been an optima owner now for almost 10,000 miles :) I Love my car everytime I walk by it ,drive it and wash it ! The staff at Wheeler /Buchanan Kia is everything I hoped they would be. If you are going to buy a Kia They are the BEST !!

ebowden

Apr 22, 2011

They are the most honest people i have ever worked with, i have been with Wheelersince 1987 & believe me i'll not go to any other dealer & the service is great &so are the people, i just got a Kia there & i love it! Thanks for every-thing Edith & Jack

metro75

Apr 18, 2011

Very easy to do business with, when buying my 2011 Kia Sportage. My salesman Mr Ken Sherman seemed to be on top of all my request on this vehicle. Would have liked to have had the Financing Options and the other extended warranty options better explained prior to signing the paperwork. Seemed to be to many last second decisions I had to make while signing for this vehicle. Looking foward to having them take care of all my Service needs with this vehicle.

hgstarliner61

Apr 11, 2011

Wheeler KIA has it all. The staff still treats customers with respect and there is no show room pressure. James and Dan are unbeatable as a team. They are knowlegeable, respectful and don't waste your time running off deciding what price to give you. This is our fourth purchase from Wheeler and we will continue to bring our business and our friends to this dealership. I would be remiss if I failed to mention other Wheeler team members. In Service Mr. Bill Benfer, Mr. Rick Lynn & Mr. Paul Staley. All have a sense of humor and an attitude that clearly states they will resolve your problem. Absolutely the best service team in the state, 2nd to none!!!! In parts Mr. Dan Newcomer & Mike Hatley a wealth of information and a willingness to help. .Last but not least detail manager John Utermahlen, aka Merlin the Magic Man. When he details your car you will need sunglasses.Mr. Warren Wheeler has an award winning attitude, built on trust, integrity and honesty. This clearly reflects in his team.Thank You.

kevin1956

Apr 9, 2011

Brought my 2007 Kia Sedona EX because of a whining noise in the engine and the left side power door would not open automatically. Discovered that the idler pully was bad and was covered under warranty and a recall was in effect ofr the latch assemblies on both doors. Had to special order a latch motor for the door so will be called when it comes in. Show room and waiting area was outstanding.

soon2BJulieChen

Apr 2, 2011

It was a pleasure working with Dan. He was very honest and gave us a fair price. There was no wheeling and dealing. They don't subject you to the typical salesperson gimmicks. You are treated like family which is rare to find in a dealership these days. Our experience was so wonderful that after hearing about it, my grandparents decided to buy the same car (3 days later)! Thanks to everyone at Wheeler for making this such an easy decision. I highly recommend them!

regy

Mar 24, 2011

By far, the best experience we have ever had buying a car in 45 years of buying. Theyare respectful, friendly and not pushy. They don't spend and hour in their little meetings deciding what they want to give you price wise. We were there 10 minutes and they gave us a great deal. we were able to buy the more expensive car we really wanted. not only all that, but they also suggested we could go get a sandwich while they got the paper work ready to be signed. WOW! in the past, other dealers have had a million excuses why we couldn't - shouldn't leave. (they were afraid we wouldn't come back ??) But at Wheelers, you are people walking through their doors not dollar signs. The team work between Ken and James was great. one is sales and the other finance, they work together to help the customer !! I got an e-mail today saying my hubby had left something in the car we traded. Not expensive, but it has sentimental value. To me, that was exceptionally kind and respectful. That's how Ken is and that's one more reason why we like Wheelers. First time ever!! I was relaxed, didn't have a headache and enjoyed driving away in my new car. Just wish I had know about Wheeler Kia a long time ago!!!!

patsgirl1018

Mar 14, 2011

Wheeler kia in westminster is the BEST dealership I have ever dealt with. They treated me like family from the moment I walked in the door. Ken and James put absolutely no pressure on me to make any decisions that day, they were extremely nice and courteous throughout my entire experience. I told them where I wanted to be price wise, and they made it happen very quickly and efficiently. I was expecting to be dissappointed with the trade in price of my car from a previous dealer the same day, but ken asked me what the KBB estimate was, and he met it exactly, which was about a $3,000 higher difference from earlier that day. I was amazed that they would go that far for me. The cool thing about this dealership is that when you walk in the door, there are antiques everywhere. This dealer felt like home to me, which put me at ease as opposed to dealerships that have a thick tension in the air. The other things that impressed me was when you buy your car, they take a picture of you with the car and turn it into a calendar for you to keep. They also left me a rose on the dash, and a present filled with goodies on the passenger seat. I am utterly amazed that they would go this far to please their customers, That is why I am rating Wheeler kia of westminster an 11 on a scale of 1-10!! Thank you Ken and James and everyone at wheeler kia for making my dream become a reality!!! I'm recommending this dealership to everyone!!

woozum357

Mar 7, 2011

I traded 2 vehicles in for a new Kia Sorento and did not have any negative equity added to my new loan even though I owed on both of my prior vehicles. Warren Wheeler and James Carlyle were exceptional people to work with. I will recommend everyone I know to Wheeler Kia!

jakneller

Mar 4, 2011

From the minute I stepped into the dealership to the time I closed the deal, I was treated with utmost respect. I was never felt pressured. Most importantly, the final purchase price of my new Kia Sorrento was exactly what was given to me as the estimate. This has never happened with any prior purchase of a vehicle. Another great feature was that I did not have to spend hours upon hours to purchase this vehicle.My overall experience was outstanding, and I would recommend this dealership to any and everyone.

Irish937

Feb 23, 2011

OUTSTANDING ! ! ! went in to look at the optima and got exactly what I wanted at the price I wanted to pay. The absolute best car buying experience I have EVER had. Staff was friendly and they went over and above what was needed. Very fair deal on the trade in.

meldelpal

Feb 9, 2011

We dealt mainly with James Carlyle,and were introduced to others, all of whom were friendly and eager to assist. James Carlyle was quite friendly, direct in his conversations, and knowledgeable. He explained very carefuly and clearly every aspect of the process of buying a car. Unlike most other automotive businesses I've dealt with over the years, I came away feeling that Wheeler's is completely trustworthy.

tringley

Feb 5, 2011

Buying our new 2011 Kia Sorento from the folks at Wheeler was a great experience. It is rare to find a car dealership that provides such a comfortable atmosphere. My wife and I felt like we were joining a family. In the past; buying a car from other dealers made me feel like I had to keep my guard up and be prepared to do battle with the slick, fast talking car salesman. Not so at Wheeler. These are stand up guys. I really appreciate their honesty and straight forwardness. Ken Sherman, our sales consultant is very knowledgeable and a pleasure to work with. We will definitely recommend Wheeler Kia to our friends and family.

WDW4US

Jan 31, 2011

We took our KIA Soul in for it's 5,000 mile check-up and it was a great experience. The service people at Wheeler KIA in Westminster are courteous, friendly, extremely conscientious, and quick. They, like our salesman, Ken Sherman, have treated us from day one as if we are family. Whenever we go by, everyone recognizes us and says hello. We are amazed at how friendly and knowledgeable all of them are. It is definitely a pleasure to have our KIA Soul serviced by them. We really picked the cream of the crop when we bought, and now have our service done, at Wheeler KIA.

carv21

Jan 19, 2011

I bought my Kia Sorrento SOLELY because of this dealer. They have an outstanding service shop and I can rest assured that they will take care of me and my car for years to come. When I bought the car, my salesman was thoughtful and courteous and understood where I came from. I have receommended this dealer to all my friends and family.

mcwab

Jan 9, 2011

This dealership is really put together, from the decor to the people who work there. Decor? In a car dealership? Yes! It is like walking into a friendly home. Everyone we met was friendly and knowlegeable from the front door through the service department to parts and the final signing of papers. There was absolutely no pressure to buy. There was lots of information in answer to questions and a willingness to send 2 men to Erie, PA to get exactly the van we wanted, (no extra cost to us). Though we called a lot of times, the lady at the switchboard was always friendly and happy to assist us. We appreciated the tour of our new vehicle point by point, the rose on the dashboard, the fair price with no dickering. Though we changed our minds a few times about model and trade-in, there was no sign of irritation from anyone. Ken and James were absolutely the best sales people we have ever dealt with in the car business. Both have a sense of humor and an attitude that says they will do anything to make the customers happy with their decisions. And there was no slandering other dealers! What a concept! Based on our experiences with 2 other dealers and Wheeler buying this vehicle, we rate Wheeler Kia a perfect 10!

MAS2011

Jan 3, 2011

I recently purchased a 2011 Kia Sportage from Wheeler. This was my second purchase from Wheeler, the first being in 2005 when they were selling Chrysler. While their product line has changed, they remain true to the sales and service philosophy that has kept customers loyal to them since 1921. The process was very smooth and there wasn't the "high pressure sales" environment that you see in the larger dealerships. They were reasonable with pricing discussions and left us feeling like we got a fair deal. They go out of their way to create a welcoming and friendly atmosphere and their service department team has always been great. I look forward to working with them through the ownership of my new Sportage!

rockfeat

Nov 17, 2010

Wheeler is a friendly and dependable dealer and service facility. They have LISTENED and worked with me very well. I would recommend them to anyone for sales and service! I have had a few concerns and questions in the past, and they have gone out of their way to make sure I'm happy. I also like the fact that they provide loaners during service.

northerntwin

Nov 5, 2010

I love this dealership because I dealt with the same person though out the whole new car experience. James is knowledgeable and funny. I recently went to the Right from the beginning meeting. They go over warranty info and answer questions new owners have. This was very informative and helpful. Mr Wheeler introduced himself to us also. I would highly recommend this dealership to anyone who want friendly personal service.

grandmom6

Oct 31, 2010

Ken Sherman was very informative and was willing to help me find just the right car and price that I was looking for. He didn't rush me. Everything was explained clearly and no rush. Great place to buy a car and be back again when I need another car!Thank you very much!

cmh7611

Oct 27, 2010

This is the second vehicle I have bought from Wheelers and I am always completely satisfied with the sales process (no high pressure) to the service department. The service department is CLEAN, the staff is always very helpful and pleasant. Over the years I have dealt with many service departments and I feel, as a woman, that at times I was ripped off. I have been dealing exclusively with Wheelers since 2002 and I have never felt that way or that I was talked down to. When I purchased my Optima almost 3 years ago I also purchased the Wheeler For Life program. So glad I did. I hadn't had the car a month when I had a bad tire. Wheelers replaced it and it didn't cost me a thing. I've had to use it other times as well. What a wonderful program!KEEP UP THE GOOD WORK!!!!

chagankhulan

Oct 9, 2010

This Sedona is the 5th Kia we've owned and purchased from Wheeler Kia. The dealership in general bends over backwards to accommodate us. The techs are very well trained, the staff is there with needed info - sometimes before I know I need it. They've always given us 110% service. We started adding the "Customer for Life" package to our car purchases when they offered it and it's been a real super bargain - well worth the initial cost. Would I buy elsewhere? Only if Wheeler closes its doors!

MRCole

Sep 24, 2010

Drove over one hour to have my 2011 Sorento serviced and a recall issue taken care of by Wheeler Kia. Great people, great service. My wife and I will not be taking our Sorento to any other dealer as long as we have the car. Nice to know that there is still an auto dealer out there that goes out of their way for their customers. That is why Wheeler Kia is number one and why they are now our Kia dealer. Thanks guys.

llrh91

Sep 24, 2010

I have always received extraordinary service from the Wheeler service & parts department and my most recent visit surpassed all expectations. I noticed a problem with my car, went for a ride with Jamie to detect problem, however; the problem didn't occur during that ride (frustrating for me). Jamie took the time, patience, and perservered to detect the problem and make necessary repairs...truly an asset to the Wheeler dealership family!!! On the other hand, Bill always explains what is absolutely necessary to maintain the car and advises what I NEED to have done. He has ALWAYS been friendly,honest, helpful and most accommodating...always makes sure I have transportation while my car is being services...always available to provide his usual outstanding service!!! Rick has also provided wonderful service to me in the past, as well. I find Wheeler to be a wonderful "family" dealership...one you can trust--one you can count on to deliver friendly, expert service...always putting the customer first. I would definitely recommend Wheeler Kia to anyone!!! Mr. Warren Wheeler should be commended for employing such devoted staff in his service department such as Bill, Rick & Jamie. Hats off!!! And...many thanks to Wheeler. Because of Wheeler's outstanding outstanding service, I am confident that my car is in A+++ shape and safe!!!

RayLue

Sep 21, 2010

Both Ken and James at Wheeler were friendly and courtious. They were very easy to work with and willing to do what ever they could to make it easier on us. They gave us all the info we asked for without hesitation and beleive the the cars they sell.When my new car wasn't availible because it hadn't gone throuh it's PDI yet, they gave me a loaner to get around in. I would highly recommend Wheeler Kia as a place to go to shop for and buy a new car.

lester04

Sep 14, 2010

I'v had the Kia soul about two weeks and every thing the salesperson told me or showed me has been very helpful. When I returned the Soul yesteday the service manager knew I was coming and he had a Tech show me how the front panel were assembled and they both answered any questions I had. Mr Wheeler the owner came out to meet and greet me and we talked at length about my experieces as an Automotives Teacher. Every employee I came into cantact with seemed very happy to be a part of this dealership. All the things I have mention makes for a great dealership and of course there was a courtasy car waiting for me when I was ready to leave. Wheeler Kia is a model of what all dealerships should be.

sharon471

Sep 12, 2010

My new car journey was full of adventures. Wheeler Kia went out of their way to try to get me a loaded 2011 Kia Sportage. Things looked bleak, but due to the unrelenting efforts of Kim, Dan, and James, it all worked out in the end. They got my new Sportage with everything I wanted, in the interior and exterior color requested. They were easy to deal with and didn't mind my stopping in frequently to check on the status of my car. One my car arrived, Kim even helped me set up the Bluetooth phone system to work with my cell phone. In conclusion, the staff of Wheeler Kia are very friendly, knowledgeable, and efficient in doing their jobs. I highly recommend Wheeler over the big city dealers.P.S. MY NEW SPORTAGE ROCKS!!!!!!!!

daveinmd

Aug 28, 2010

When another dealer failed to return a call to set up a service appointment and also failed to respond to my email complaint about customer service, I turned to Wheeler where I had originally bought my PT Cruiser. The customer service is great - everything from being greeted, receiving a loaner car, phone calls with the progress and cost of repair, having the car ready when promised, to a follow-up phone call and email. It's a good service facility and I was satisfied with the repairs that were made. But why is it no longer AAA recommended?

eivango

Aug 26, 2010

I have bought 3 cars from Wheeler over the years and the sales and service people have always been very knowledgeable and courteous. I have always received top notch service when I brought my car in to be serviced. The sales staff is not aggresive and they make you feel comfortable. The sales person that worked with me and my husband took the time to answer all our questions and was very attentive to our needs. The other thing that sets this dealer apart from the others is you get a loaner vehicle when you are having work done. I would recommend this dealer to my friends and family.

Marius Ambrose

Aug 18, 2010

I have been a customer of Wheeler Motrs for the past 10 years. I bought a new Kia Optima in 2003 and I still have it with 131,000 miles on it and it runs great and that is because Wheeler has a VIP program that I joined upon purchasing my Kia. It has been serviced only by Wheeler and I can not say enough about Bill Benfer in service who has been great and very helpful and accomdating when my car is in for service. I plan to drive it until I reach 200,000 miles and then I will buy another Kia from Wheeler.

destinch

Aug 18, 2010

I read on an online blog that Wheeler Kia was great to deal with, so we went there to test drive a Sorrento. We have learned to run the other direction as fast as we can from pushy sales people, so the friendly, relaxed manner in which we were received at Wheeler also helped to sell us on a Kia. Wheeler has service vehicles to loan to owners; that is definitely a plus, as well.

remhl

Aug 17, 2010

The Wheeler KIA facility was a welcoming place. Once we pulled in Kimberly came out and greeted us and once she found out we had not been there before she took us on a tour. The service area was very clean and the other Wheeler KIA family members were very friendly. On the day my husband and I decided to purchase the KIA Sorento at Wheelers we were a little late getting to the dealership but both Kimberly and Dan stayed one hour after closing so we could take our KIA home that night.

Kathy Duex

Aug 16, 2010

I stopped by just to take a look at the Kia. I had never driven a Kia. Ken Sherman, let me take a test drive and was very helpful and friendly. I certainly would recommend Wheeler Kia to my friends. I like the friendly local atmosphere at Wheeler Kia. We plan to return.

greyghost60

Aug 16, 2010

From the moment my wife and I stepped onto their property we were taken care of. The whole experience was FANTASTIC. From a great knowledgable sales person named Kimberly Campbell, all the way up to signing the paperwork. We loved the special touches and we really felt taken care of.. this after a horrible experience with HYUNDAI OF TOWSON makes the day a better one..Go get a car at Wheeler Kia of Westminster they do things right and fair.., Thanks guys...

kathy123

Aug 7, 2010

WOW!! After 6 monthes of dealing with Ken and deciding which soul I wanted it is now mine!!! They waited and helped me get the vehicle I wanted. In the mist of buying I had a family emergency and when I told them they didn't pressure me and waited until I dealed with that. I drive by the dealership everyday and see how many cars they sell and I now know why. GREAT!!! is the only word for Wheelers and there staff!!! Can't wait to buy another KIA next year for my husband!! Thank you Ken

steph'skia

Aug 2, 2010

I am a new first car buyer who had fears about buying a new car. Then KIM CAMPBELL my sale's person came out talked to me about my new kia and how it could be mine if the price was right. She made me feel comfortable and relaxed not intimidated. for this being the first new car purchase in my life. Kim answered all my questions honestly and did'nt beat around the bush. Kim worked out the numbers with my dad and I to where we at ease. Over all she made the whole experience enjoyable. a couple of days later my dad and i wanted to show our apperication by playing a joke on Kim buy telling her that something was wrong with the car that she needed to go for a ride with us. Kim was trying to hear to noise in the car. my dad and I took her to Hoffmans ice cream palor to buy her a milkshake to show how much we enjoyed her being as a friend not just a sales person. she got punked and everyone knew at wheeler what we were doing. Thank for everything A Friend not just a customer Stephanie Fields and my Dad

hgstarliner61

Jul 31, 2010

My wife and I took our borrego in for front end alignment check. Rick and Bill took care of us as usual. We have purchased two KIA vehicles from Warren Wheeler and sevice both at Wheeler KIA. Every person working for Mr. Wheeler treats the customer with respect.

eyork19121

Jul 26, 2010

We, my wife & myself have been a customer of Wheelers for over 10 years. When we dropped off one of our cars, we were always given a loaner to use until ours was ready. The loaner was allways clean and in good mechanical shape. Our cars were allways ready when promised. I would reccomend Wheelers to anyone.Edgar YorkSykesville,Maryland

vivmg1960

Jul 24, 2010

Wheeler's is a great place to work with. Bought my van there in 2003 and been taking it there for service ever since. Really like being able to get a free loaner car while they work on mine. They always listen to what I think is wrong and call with an estimate and OK before doing work. The car is left clean and this past time they even vacuumed and washed it for me. What a nice surprise. Thanks to all the folks at Wheeler's.

WDW4US

Jul 6, 2010

My husband and I were looking for a specific KIA Soul model. We had decided we were really interested in the Special Edition #4 Soul. We went to a dealer nearest us and they were only interested in selling us what they had on the lot. When we said we were willing to wait for them to get the Special Edition #4 for us, the salesman walked away. We couldn't believe it! We went home thoroughly disgusted with the local dealer. Since we live in Mount Airy we decided to fan out our range for dealers and called Wheeler in Westminster to see what they would say. Ken Sherman answered the phone and when I told him what we were looking for, he said, "No problem, we can get that for you!" We told him we'd be up there in however long it took us to get there. He said he was looking forward to seeing us. When we told him we hadn't even gotten in one or driven one yet, he suggested we drive the KIA Soul they had on the lot, just to make sure we really loved it. We met Ken and he and the entire team treated us as if we were the most important people to ever walk in! We drove the Soul they had on the lot and LOVED driving it (Ken was busy at the time, so Todd Renfro, the Service Department Manager went with us for the drive). Ken was as good as his word and found us the Special Edition #4. When we went to pick up our Soul, on the dash was a red silk rose and a thank you note from Ken. Since we've had our Soul home only two weeks, Ken has sent us a Thank You note, and has called to check with us that we still love it, and that everything is perfect with it. We are so glad the local dealer turned us off, because we wouldn't have gone to Wheeler and found out how great customer service is still alive and well and living in Westminster. Thanks so much Ken (and everyone else at Wheeler's), for an enjoyable experience!

Trudy

Jun 30, 2010

I have been with Wheeler Kia since Feb 2005 and I have been totally satisfied with all the service I have received. Everyone at Wheelers makes you feel like you are family and goes out of their way to meet your needs. This has been the best experience I have ever had with a dealership.Thank you Wheelers

knowles

Jun 17, 2010

Ken Sherman is an outstanding salesman. He's very knowledgeable and helpful. He explained all the features of the cars that I looked at and drove. He went out of his way to have a prior customer bring his Kia car back to the showroom so I could see the actual color of the car I wanted to purchase. I would highly recommend Ken Sherman and Wheeler dealership to anyone looking to purchase a car.

Un1corness

Jun 11, 2010

It has been a year and 2 months since James & Dan looked ALL over the East Coast (and a few other areas of the country) to find me the SOUL+ I wanted. The reason was multi-fold... 1) The SOUL model was just coming out in March of 2009 and very few dealers actually had them - making the search even more difficult. 2) I just wouldn't budge on what I wanted - it would be my way (model, color, options) or no sale! 3) I have found that it is simply how Wheeler KIA does business!!! They really care about their customers and will do whatever they can to find the vehicle the buyer wants the way the buyer wants it.Even though it has been 14 months since I bought my SOUL+, I take it back to Wheeler KIA because their Service Deptartment is simply the TOPS!!!!! They always have a loaner for me to use and they complete whatever work is necessary in a timley manner. They also make a point of calling me as soon as the work is done to let me know when I can pick up my car and what the cost of said service is/was. It is simply the ABSOLUTE BEST automotive service department I've ever had pleasure dealing with!!!! (Yes, I do get pleasure from dealing with them - they don't talk down to me (I'm female), there has NEVER been a surprise when I go to pay the bill, and there has never been a reason for me to go back because something doesn't sound or perform properly after the car has been in for service.)

stonewalla

Jun 10, 2010

Fantastic job on my vehicle, they cleaned my vehicle and by the time I left there it was looked brand spanking new. LOVE IT and will return for more. Wonderful at home like treatment, it was comfortable and home like feeling. Love Wheeler and I feel good having a home dealer like them.

promanjmd

May 3, 2010

Excellent experience from the time we stepped on the lot. All questions were answered and when answer was not at hand, we received an answer after the question was investagated without further prompting. Environment at the facility is freindly and comfortable. They made us fell very good about the purchase and provided a feeling that the vechicle and our needs would be taken care of throughout the life of car. Went out of their way to get us discounts where applicable and offered the best warranty plan in the business. All at the dealers gave us a feeling that they were apporachable and were there to answer our questions and solve our issues from the sales department to the financing to to the service group. I would higly recommend this dealer to anyone who wants a great car and a exceptional buying experience.

dmeusini

Mar 14, 2010

This is an excellent dealer. Was not pushy, worked with what we could afford and found us the best deal for financing!! Our salesman Ken was great, made us feel right at home. My husband had already purchased a vehicle from this dealer in the past so we were already part of the family!! I'm very happy with my Sedona and so are the kids!! I would recommend Wheeler Kia to everyone!! Thank you!!

luckyduck

Mar 8, 2010

From the moment I walked in the Wheeler Kia in Westminster I knew I was at the right place. Ken greeted me with a pleasant Hi How are you today and wanted to know how he could help me. He showed me several cars and suv's on the lot answeared all my questions and off we went for a test drive. As we went along he explained all the features and made sure I was confortable. When we returned to the car dealer I was introduced the the owner and the sales manager they were awesome as well. I have never came accross a dealership that had such a great team of employee's. They made me feel like I was part of the Kia family from the moment I walked in. I told them what I was looking for and what I wanted to pay and within a hour or so I was leaving in my brand my Kia Soul smiling ear to ear. I was go greatful. They even took my picture next to my new car, put a rose in it and gave me a stuffed hampster which is the mascot for the Kia Soul. I saw some of the other salesmen working with other buyers and they to were very freindly and just eager to please. I will never buy another car anywhere else. They are just a great bunch of people and I am happy that I choose that dealership to walk into the day I bought my new car. Thanks alot to all the wonderful people at Wheeler Kia in westminster.

bjslade

Mar 7, 2010

Ken Sherman has been very friendly, helpful, and more than kind in every way. He was patient and thorough when we initially purchased the car...which I am very happy with.I was not as happy with the service dept., but that was very minor in regard to having an additional key made and the time that it would take.

TheFunOne

Mar 4, 2010

I haven't bought a car anywhere but Wheeler for 20 years (6 cars). In 2009, I bought 2 new Kias, my first non-Chryslers ever, simply because that was what Wheeler was selling when I needed cars. The sales staff is professional, friendly and genuinely cares about customer. The make sure you get right car for your needs at a price you can live with. The service dept is phenomenal. They have never failed me and often gone well beyond reasonable expectations to accomplish even major repairs at the best possible price. You never have a problem of any kind at Wheeler because the ALWAYS make things right, even years after a sale. Go there first and save yourself the drive to anywhere else.

Mr. & Mrs. Strickland

Feb 25, 2010

I was very pleased with the attention and help that I received. They was friendshipand friendlyness. All the employees seemed to be a great help in not only pricing, but also in seeing that I wsas helped immediately. I was happy that I didn't have towait and worry. It made my decision to buy even easier then I thought. The van thatwe had gotten from the same place was in very good condition and I was only lookingat the time while I waited for my husband to finish setting up a maintenance date.I saw what I wanted and I bought it after seeing it and the test drive. Thanks somuch for having the good service that you have. We have been telling friends andfamily about Wheeler service.

Heintzelman1

Feb 22, 2010

I would recommend Wheeler to everyone I talk to about by a new or used car or service.Their people are friendly and respectable to your needs. They are not "pushy" and do the hard sell. They gave me pricing and then gave me time to think about what I wanted to do without calling me every day.

cnbbond

Feb 17, 2010

Wheeler Kia is A+. From the sales staff to the service dept. Everything and everyone is on the top of there game. I got a sweet deal on a new 2011 Serento. This dealership realy cares about it customers. Thanks everyone for a great buying Time.C.BondMount Airy, MD

trdunlap

Jan 30, 2010

This dealership is the best I have ever found for Sales, Service and Parts. I drive quite a way from my home to deal with them. They have the winning spirit that all dealerships should strive to have. At Wheeler the customer is number 1. The absolute best hands down. They make sure to go out of their way to make every visit to the dealership the absolute best it could be. This is my fourth Kia from Wheeler.

souledout

Nov 23, 2009

I was looking for a specific color in the 2010 Kia Soul and would not budge, that is until I was convinced, by the great service and willingness to accomodate my car needs. The team at Wheeler Kia, starting with Dan Langford, sales manager helped me to purchase the car that I in a color different from what my original choice was - and that was only because they customized the car that I did purchase - just for me. I love my special edition 2010 Kia Soul - it is truly a special edition ! though this dealership is not the closest one to my home - as long as the service is top notch, I will continue to patronize the dealership.