Used Cars for Sale at Burritt Motors in Oswego, NY

Ron

Oct 2, 2016

Anita was my salesperson and she made the experience awesome.

Joshua P Romanowicz

Sep 27, 2016

My salesperson was Jeff Fields who did an excellent job processing the purchase of my vehicle and working with me to get all the paperwork needed.

Blake C. Torres

Sep 26, 2016

My salesperson, Gino, was very personable and was willing to help me negotiate a great deal on a preowned Audi. I would highly recommend both him and this dealership to those looking for a car.

Tammy Mcewen

Sep 25, 2016

Dustin Geers took great care of me and my buying experience, I will be sending people your way, From The meeting of Dustin Geers to the Finance man, everything went smoothly, they all worked hard to get me in my new Traverse, got me approved in less than an hour, and I drove it home the following day, Thank you Burritts for the greatest buying experience that I have ever had.

theresa p

Sep 9, 2016

very nice people to work with i would buy a car from them again

Thomas Fletcher

Aug 22, 2016

With the help of Andrew Halsey I bought a car, aNisson Altima. Andrew is a fine representative of Burrett Motors. I am pleased with my new, to me, car. I look forward to a continuing relationship with Burrett, and would recommend them to anyone that I know who is looking for a car.

David Rayder

Aug 11, 2016

My salesperson Anita was patient and very positive. It was the best experience there was no pressure or following you around experience. The staff at the dealership were very up beat and kind. This was our first time at the dealership and will not be our last. I will recommend anybody looking for a new or used car or truck to this dealership.

SUV buyer

Aug 9, 2016

I'd been searching for a specific newer-used SUV for some time on the internet. Brian got me the information on the vehicle in a timely fashion questions prior to me driving out to test drive. The vehicle was everything shown on the web site. Gino helped me when I was there because Brian was with another customer. They were both great to deal with. Because of price and salespeople I would recommend this dealership.

Mark J

Jul 14, 2016

Excellent dealership. No haggle, no pressure. Anita is a true professional.

Ed and Rosanna Johnson

Jun 23, 2016

I was very Happy with my experience and very happy with everyone that helped me get my new used Chevy Traverse. I would definitely recommend anyone looking to purchase a new or used vehicle to Burritt . I was especially greatful on how you worked around my mother's situation with being unable to come into the dealership I understand that it is not policy or something you would normally do.

X Mercedes man

Jun 22, 2016

First time buyer at Burritt and wont be my last. I was pleased with the extra steps Gino went threw to insure I got the vehicle that fit my needs. I travel 145 miles a day to and from work so I know I'll return soon. Thanks again for one the most pleasant vehicle experiences I have every had. Keep up the great work.

Nicole Marie

Jun 22, 2016

I was in the market for a Jeep Grand Cherokee and found one that I liked a Burritt's. After Brian Joyce, our salesman, reached out to me to set up a time to go look at it he also informed me of a new arrival that they had coming in that day that was similar to the jeep I had planned on looking at. He answered any questions (before we could even ask them) about the two jeeps. He even helped us to compare the better of the two! His customer service and salesman ship was great, he was never pushy which I liked. We ended up purchasing the jeep that was the new arrival instead of the one we were originally looking at. Burritt's had my vehicle ready for me to pick up later that, which I thought was super fast! In addition to shining my new jeep up they also took car of my insurance and new plates. I would highly recommend anyone in the market for a new vehicle to stop by Burritt's and ask for Brian!!

Arel

Jun 20, 2016

We bought a 2014 Buick Enclave and it was an awesome experience end to end. We got an amazing price, and a really low interest rate. In adiction to that when we brought our small kids there was a bouncy house for them to play on site, coloring books, free snacks and drinks and the staff was all helpful. They really thought about the process of buying from end to end and made it family friendly. We saw the car on a Wednesday and drove home with it on Thursday. Very happy with this facility.

Dean C

Jun 19, 2016

We've never been much of a truck family, but there comes a time when you have to face the fact that sometimes only a truck will do. The Avalanche is a great choice for us. It's very flexible. I rode in the back seat and it was like riding in the back of a car, only roomier. For a big chubby guy like me, that's something. And with the back seat down, we have a full eight-foot truck bed to work with. Andrew Halsey was great at finding us the perfect vehicle for our needs and getting us the terms that fit our budget.

sharkdog

Jun 15, 2016

after dealing with this dealer 30 plus years we got the great service we've come to expect.

Lyn and Jeaninne

Jun 6, 2016

Andrew was a pleasure to deal with in purchasing our used 2012 Mercedes Benz. Rob in financing was a tremendous resource to secure the financing for our car as well. Would highly recommend anyone to visit this dealer for their next car or truck purchase.

Shana W.

May 30, 2016

I went to Burrit Motors on a Friday just to see what my options were. I was greeted warmly and referred to Gino Ruggio. I came in armed with three cars I thought I might be interested in buying. They were not the right fit for me or had sold. Gino was very helpful looking through inventory and pulling cars for me to look at. I'm probably a difficult person to work with and have certain car quirks, like hating two door vehicles, but Gino was up to the challenge. He ended up showing me a Nissan Versa Note which I took for a test drive and loved. I wanted a certain payment and after several back and forth I got it. They detailed the car over the weekend and Monday I drove away in my pre-owned vehicle. The experience was amazing. Not pushy like I've experienced in other purchases. Gino seemed very interested in getting me a car and a price I could afford and be happy with. I would definitely recommend Burritt Motors for your car buying needs. My sister and her fiance are in the market and I almost have them convinced to make the drive to buy here. I also dealt with Mike the finance guy and the insurance guy. They were also great. These people treat you like a person not a dollar sign. I'm planning on keeping my versa as long as possible but will definitely return to Burritt when in the market again.

Mike

May 25, 2016

I found a late model used car on cars.com and completed the purchase at Burritt Motors in Oswego, NY. The entire process from first contact to final sale with smooth. Staff was very pleasant to deal with. I would highly recommend Burritt to anyone looking to purchase a new or used car.

Norb

May 22, 2016

Bought a used 2015 Frm this dealer ship. And Andrew the salesmen couldn't be more helpful . No pressure and answered all questions . And for his age I was blown away how respectful he was.

fcc

May 21, 2016

Looking for slightly used (around 2014) Chevy Suburban. After several weeks of searching, call Burritt and was fortunate to talk with Vice President. While we were talking, he did an on-the-spot search and presented us with several available options. Within half hour, we had selected a primary choice, which he was able to bring to his dealership in less than a week. In the meantime, he did send us several photos, as well as complete description with VIN designation. After reviewing all specifications (and several more phone calls), we felt that this suburban was what we were looking for. Consequently, made an appointment, inspected the vehicle, and closed the deal. Overall, the whole process went very smoothly, and we ended up with exactly what we wanted, so again thank you for your great service and extended effort that certainly went 'above and beyond' what we expected!

Ricksfusion69

May 18, 2016

Gave me 2k more than the other dealers that I talked to about trading my Challenger in. (Burdick :( ) Very helpful and very timely. was a good experience.

Monica D W

May 17, 2016

Dustin was absolutely wonderful. This was my first time purchase, as a female and by myself. After setting up an appointment online I pulled into the lot and was immediately greeted by Dustin. The buying process was pretty smooth. They offered a GREAT deal on my trade in ($500 more than Maguire's), and were even able to work out a minor haggle to get me to where I wanted my finance amount needed to be. There were a few post-purchase bumps in the road between the bank I chose to finance with and the dealership, but the dealership really helped me figure all the logistics out. I would definitely recommend Burritt Motors, and specifically Dustin to a friend. I definitely appreciated how he didn't treat me like a lone woman buying a car; (The ladies reading this will understand that feeling). And he was open and honest about what he did and didn't know about the vehicle (I purchased a used non-chevrolet vehicle). The communication between all parties at the dealership was AMAZING. Texting, emails and calls they covered it all which makes it SUPER convenient while I was at work.

MattD

May 16, 2016

I went to Burritt Motors to trade my 2006 Dodge Stratus in last week on Wednesday. I was interested in a couple of 2015 Chevy Malibu Burritt had on their lot. After breifly going over options of what I was looking for with Rich Burritt and Larry Johnson I was able to test drive two different Chevy Malibu, one on Wednesday and one on Thursday. I made my decision by Thursday after driving the 2015 Chevy Malibu LT1. Great car with just over 17,000 miles on it and reasonably priced. I can't thank Larry more for the support he gave me. This was my first car purchase as I am only 24 years old and this process was very easy and smooth with Larrys help. Thanks guys!

AS

May 11, 2016

Thank you, Randy, for making the sale of our new Chrysler 200 simple and personable. We appreciate you making the buying process quick as well so that I could be at my destination on time! Thanks for all your efforts.

B-lee

May 9, 2016

I found burritt motors online and haven't heard much about them, I can now say they are great! Not overpriced, they work with you and you don't feel pushed into doing anything! Dave smith was an amazing sales man, high recommend him..again you don't feel the pressure into having to do anything which is the worst part about buying a car..so glad I went here for my new car!

sandy

Apr 29, 2016

I was made to feel very comfortable with the process of buying my car. All questions were answered no matter how small or silly that they sounded. I found that as I became comfortable with the person I was dealing with , I was also building trust in that person.Trust is such a little word but throws a big punch.

mark

Apr 28, 2016

Very profesional and polite treatment . Had an excellent experience. Will come back again, hour and a half drive one way.

Fletcher, NC

Apr 25, 2016

I have worked with better dealers in really comparing True Market Value of their vehicles and able to negotiate prices fairly

Subaru owner

Apr 20, 2016

Came to buy a used car. I was helped by friendly and professional staff. Bought the car I wanted at the price I wanted. Everyone was helpful. When I go to replace my truck my first stop will be Burritt Motors.

tri08sbc

Apr 15, 2016

I had some parts painted by your body shop recently for my 2008 Corvette I purchased from you in December. The manager was very accommodating and took very good care of me. The parts came out great and I was asked by the manager to bring my car by when I am finished with the installation and they would buff it. I like the convenient location and the service was great..

Happy P

Apr 14, 2016

Non typical deal made via wire. Easy process and accessible sales staff.

Rach

Apr 10, 2016

Very satisfied with our overall experience at Burritt Motors. Randy was an excellent sales man, this was our second vehicle purchased with him. We really appreciated his kindness and no pressure type of sale ! Definitely will refer Randy to familyand friends. We are enjoying our new family vehicle, Thanks!!

DebK611

Mar 23, 2016

My end of my lease came up with Nissan and I was not interested in buying it out or leasing another vehicle. I went to Burritts to check out a 2015 pre-owned Dodge Caravan they had on the lot. It had everything that I wanted and the price was right. Jim Congdon, sales manager and Dustin Geers, our sales associate were both great to work with and made the process easy as can be. Highly recommend the team at Burritt's!

Joe T.

Mar 22, 2016

I was in a bind, my 97 Silverado just developed transmission problems that morning and I was in a rental car. I went to Burritt's to look at 2 trucks that I saw on the Internet. I drove 2 different crew cabs and didn't really care for either of them, Andrew didn't give up and brought out the extended cab that we both agreed was the best of the trucks we drove. Mike got us a good rate and we picked up the truck the next day and they even took in my old truck on trade, even with a bad transmission. A great buying experience all around. Would not hesitate to recommend Burritt's and Andrew to any of my friends or family.

Shirley J

Mar 18, 2016

This is my second time at buying a car from Burritt's. The paperwork process is so quick that you could actually do it on your lunch time. Dave Smith, my preferred salesman, tells it like it is. He will tell you the truth, no hidden agendas on his side. I mentioned that I thought I felt a vibration in the steering so he took the time to test drive it as well. No vibration :0). I will continue to buy from them. Shirley Johnson

dave

Mar 16, 2016

We bought our first used car, for our grandchild at Burritt Motors. We had always bought new cars and had now experience with used car purchases. Larry explained everything to us, helped us narrow choice and made us feel completely comfortable with our purchase. We have used Burritt Motors for previous new car purchase and continue to use their excellant service department.

Denise D.

Mar 14, 2016

Dustin and Rob were very helpful, polite and professional. My shopping experience was enjoyable. Everyone seemed happy to be there and showed it to the customers shopping.

zach

Mar 13, 2016

Extremely friendly sales associates. The day we bought our truck there was a cookout for the customers. We were recommended to this dealership by a family member and we will definitely be recommending it to other friends and family.

JenC

Mar 9, 2016

Everyone there is very pleasant and easy to deal with. My car started having issues while I was driving it and I ended up going straight to Burritt's without an appointment. They took the car right in and gave me a ride to work without hesitation. Definitely glad I bought my car here.

Firescue20

Mar 1, 2016

Saw a used 2014 prius online. When I called to make sure it was there I talked to Larry. Upon getting there I was met at the door by Larry who was more than nice. After a short test drive my wife and I decided to get the car. Larry explained everything that we needed to do on our end and went above and beyond on his end. I am definitely going back to burritt.

James Winnie

Mar 1, 2016

I was very satisfied with the purchase of my used 2012 Silverado. The dealership was very nice to deal with and the prices were very reasonable!! My sales man Jeff Fields was very easy to work with and was not pushy.

un happy custmer

Feb 25, 2016

sold me a car with bad muffler and wont fix it under there 60 day or 3000 warenty

-DIVER-

Feb 15, 2016

"Our goal is total customer satisfaction. If for any reason, you were not totally satisfied with your experience, please contact us immediately." That is a quote right from the salesman closing comments via email. I purchased A vehicle from Burritt this past Tuesday the 9th. Cold weather Friday and Saturday rendered the battery in the vehicle dead/bad. So I did indeed call. You would think when you spend almost 20K for a vehicle that the Dealer would pay attention to the small details to ensure that "total customer satisfaction", right? Not so much........ Although the salesman was courteous and patient its a shame to leave this transaction on a "sour-note". Sure....I will eat the 120 bucks for a new battery. However what a missed opportunity for the Dealership to practice what they preach.

Maxwell

Jan 28, 2016

Excellent service. Would definitely recommend and buy from again...

SamC

Jan 28, 2016

My wife traded in her 2013 Equinox (lease) for a 2016 Equinox (lease). Our lease was not up yet and they gave us a great deal! The staff was very friendly which made the whole process much less painfull. They did not have the car my wife wanted on their lot, so they located one in Rome and had it there the next day! I would certainly recommend Burritt Motors to my friends and family!

Satisfied in Cicero

Jan 22, 2016

It was well worth our trip in from Cicero to Oswego. The first vehicle we came in to see did not fit into our budget, but they made us aware of one that was coming in the very next day, and it was perfect! It was what we were looking for in a vehicle and it fit into the budget! Thank you Burritt for making it all work out perfectly, ans seamless.

2016 Silverado

Jan 21, 2016

Bought a new silverado and love it. Andrew Halsey was very professional and helpful in getting me into the truck I wanted. Highly recommend burritt motors and Andrew!

Happy customer

Jan 21, 2016

Good car, good price, good people. good car, good price, good people.

Joe D.

Jan 20, 2016

I bought a 2009 chevy Tahoe at Burritt's motors last week , While driving the car home .It lost power , lights went off and on and the battery voltage gauge was pegged out to the positive point on the gauge . This happened four more times over the next two days . I had a appointment set up to see if the problem could be fixed . After over two days at Burritts , I was told they could not get the car to duplicate the concern . So now I am back at the same point I was at before I brought the car out for repairs at Burritts. The sales lady , Anita, was excellent to work with,I will NOT be returning to Burritts motors for any future problems with the Tahoe.

Jtatar25

Jan 19, 2016

Drove over an hour to look at a used vehicle we saw online. We were hoping if we liked the vehicle that we would be able to trade and take it home that day (definitely thinking it was a long shot). BUT Burritt came through and were able to on a Saturday to make the whole process painless and smooth! I would highly highly recommend this dealership if you want to be treated kindly and fair (don't we all?) Thank You!

TJ

Jan 18, 2016

We bought a used car from Dave Smith. He was very helpful. He was great to deal with. I would buy from them again.

Tony

Jan 18, 2016

The process was fast, simple and professional. I would happily recommend Andrew Halsey at Burritt Motors to help you with the purchase of your next car.

D Matt

Jan 16, 2016

Dealt with Larry Johnson and he is very professional a pleasure do do business with

Valdes

Jan 14, 2016

I recently bought an used Honda Civic at Burritt Motors. The sales person, Mr. Johnson went the extra mile in helping me during the buying process. There were times in which his assistance was needed somewhere else but he always was polite and excused himself. Mr.Johnson made sure I knew all aspects of the transaction, he is definitely a true asset to his company. Finally, If you decide to stop by Burritt Motors looking for a car, I suggest you to look for Mr. Jonhson. I'm sure he won't disappoint you.

KDutch

Jan 9, 2016

My husband and I had a 2013 Chevy Traverse and were getting a lot of offers from GM for a pull ahead lease. Our lease was not up until May 2016 and we were already over our mileage. We had went to the dealer that we originally leased it from and they did not get back to us, we went to another dealer locally and they did not get back to us. So we had heard a lot of people going to Burritt Motors so we thought we would give it a try. I am so glad we did. Not only was the Sales Manager Jay Britton and our Salesperson Andrew Halsey so pleasant but they made us feel like we were part of the dealership family. They took the time to find different rebates and even went back to find other "hidden" money. There was one issue regarding the payment in the eleventh hour but you know what their financial manager and Jay were able to work things out so that we did not even have to put down as much as we thought and got the payment we wanted and even saved us $100 a month. When we picked up the car, it usually takes forever, not here, they have everything for you and try to make it as simple as possible. I am so glad we had went to this "hometown" dealership!! We will definitely be returning customers.

kathy

Jan 3, 2016

Dave smith is awesome to deal with. He and mike DeForge went way above and beyond.

TR 08 Vette

Jan 2, 2016

It was truly a pleasant experience shopping for the car I bought there. The car was in excellent shape and the people were very helpful and attentive to my needs. It was a simple and fast process to get me in my dream vehicle and when I came in to pick it up after they processed it out it was detailed to my total satisfaction.

Peggy Hammond

Jan 1, 2016

My husband and I had been going back and forth about buying a new truck. Dustin Geers had been keeping in touch with Jim through emails about what Burritts had in stock and sales. That really helped me to get Jim to go test drive some trucks! Dustin was wonderful! And we fell in love with a 2015 Silverado. Dustin made the whole experience wonderful! He made sure he got us rebates and discounts he could. We love our new truck! Thanks to Dustin and really the whole Burritt Motor staff. I would highly recommend them! Peggy & Jim Hammond

LG

Dec 26, 2015

My daughter's car died and I needed to find a reliable replacement fast. Anita at Burritt Motors was understanding and very helpful. They were able to get a good quality used car ready in one day so my daughter would have the car when she arrived home for the Holiday. Now I can sleep better knowing she has a reliable car. Thanks to all at Burritt's who helped make it possible.

Tyler George

Dec 20, 2015

Thanks again for helping me out with the fiance ing on my 2011 GMC SIERRA. ... EVERY THING IS GOING WELL. IF I HEAR OF ANYONE LOOKING INTO A VEHICLE I WILL SEND THEM TO YOU THANKS AGAIN GEORGE TYLER

Bob H.

Dec 20, 2015

Dustin Geers (Auto Sales) was attentive, thorough, pleasant, and hard working. I was not an easy customer, but Dustin made it seem as though I was. He's a terrific asset to Burritt Motors and ultimately to me. I found the entire staff there to be attentive and responsive. There was no delay or wait about any concern I had. I really felt like they cared about me.

Burro6969

Dec 12, 2015

Back in February 2015, I decided to search for a Certified Pre-Owned vehicle thru the Official GM website. One of the results was the car that I bought from Burritt on Feb 14th, 2015. I went on and bought my 2012 Equinox thinking that they had completed all the require inspections and refurbished the vehicle promised by the GM CPO Warranty and the dealership. To my pain I found out two days later when I took my vehicle to get rust protection that the bottom front fender was missing and that my air intake was exposed, also the bumper was separated from the body and for that reason the front right headlight had moisture. Also all the wiper blades were worn out. I manage to have them complete all the repairs that should have being completed prior to the sale and even at the NY state vehicle inspection that they conducted on my vehicle the same day of the sale. Now 10 months later, I brought my vehicle to another dealership for the schedule maintenance to find out that only the oil and had being exchange in the vehicle when I bought it. My radiator fluid is at the end of its life time, breaks they all need to be change, brake fluid is pass over due. All of this maintenance work orders and inspections should have being completed prior to them selling the vehicle to me. If I had my way I would not even give them the one start that I have here.

Tanna Olin

Dec 3, 2015

As when I leased my previous car, I was treated like friends and family. I had a lease that was all paid and was worried that I may not be able to afford another car as I am thinking of retiring this year. I was happily wrong. I am in a Chevy Trax with an affordable lease thanks to Dave Smith and Mike DeForge. They went above and beyond in helping me with my search. I have only had the car for 2 days, but can honestly say this is the favorite car I have ever had. My husband, who doesn't even like cars, was very impressed and really likes our new Trax !!!

Tom Chase

Dec 3, 2015

Great group of people to do business with. They live up to what they promised at delivery time and keep you updated if there is a problem. Burritt's, follow up with there customers after a sale. This makes you feel like they really care about the car/truck they sold you and your happy with the deal.

Harry

Dec 1, 2015

We went up to this facility on Sat, Nov28, to look at some vehicles. We had been to three other dealerships looking at vehicles. I believe that Andrew (who was the salesman), was the best by far. He had knowledge of the vehicles, was not pushy, and made the buying experience a good one. Also, Michael, the finance person, was very knowledgeable and friendly. Harry

Bud & Becky

Nov 30, 2015

My husband and I drove over an hour to see this Tahoe that was displayed on the Internet. We have shopped around to several other dealers prior and was going to make this our last stop on shopping for a particular Tahoe. We are so glad that we went out of our way to Burritt Motors. The salesman Rich Gillen was so respectful and courteous!!! After driving the Tahoe and being treated so nicely at this car dealership we decided to buy our new Tahoe at this car dealership. They made our negotating a pleasant experience!!!! The fiance manager was very knowledgeable about the financing aspect and guided us in the right direction about our purchasing. I would highly recommend anyone who wants a great experience in buying a vehicle to go to Burritt Motors!!! Ask for Rich Gillen!

Denis presseau

Nov 24, 2015

Salesman Andrew was very good at explaining all the details of the purchase agreement also the finance mtd Mike was also very good at explaining everything

Sherry

Nov 23, 2015

Very good experience with this dealership. I didn't feel pressured to buy and felt like the salesman really listened to what I wanted in a vehicle. I had been looking for several months and was not impresses with other salesmen. They took the joy out of buying a car. Dustin was great. Had a good time with him plus accomplished the task we went there for. Highly recommend this dealership.

John S

Nov 20, 2015

Been servicing my 2003 Silverado here since I purchased it & recently traded it for a 2015 Silverado. Was the most enjoyable experience I have ever had purchasing a vehicle and the service is the best around.

mustang austin

Nov 19, 2015

Seen this car on the internet during a search for Mustang's, a phone call and a visit later I was the proud owner of my first mustang.

Long distance purchaser

Nov 19, 2015

We drove about 2 hours to purchase a certified used vehicle from Burritt because we thought it was a good deal. This was our first experience with them. Overall experience was pretty good. Waiting area was reasonable. Slight improvements in communication ability are recommended. Just minor things such as email address not on business card, certain emails not accepting picture attachments for my trade in, etc. Overall purchase was rather quick. And they offered to deliver the vehicle to our house for free after we got there and found a mix up of them not being able to sell us the vehicle that evening. They brought all the paperwork to our house when they delivered the car because of the mix up. Thanks Burritt Motors.

Shepherdess

Nov 16, 2015

I found a great deal on a new Chevy Spark and was willing to drive about 2.5 hrs to Burritt. When I called, they called me right back (their phone system was having problems) and I made an appointment that was convenient for me without a problem. Anita was our salesperson, and she was very efficient, clear, friendly and professional. The car was already $3500 under MSRP so I didn't have to do the usual haggling thing, which was a great relief to me. She took the time to go over all the details and included extras of the car, and went the extra mile by printing out my new insurance card and faxing over the window sticker to my insurance, too. When it came time to talk about the extras they wanted to upsell (rust protection and extended warranty) the sales pressure wasn't overly firm, which I greatly appreciated, because the hard sell can be difficult to say no to. I arrived around 12:30, spent about 45 minutes on my test drive, and was on my way home with my clean, inspected new car by 6:00.

Christine Waite

Nov 13, 2015

This is our 5 car buying / Leasing we love our salesman Dave smith he always called us right back on 11/11/2015 we leased 2016 Chevy. Equinox he Was supposed to got out early he stayed to help us did not mind he took the time to go over everything in the vehicle he also said if you having trouble or forgot how something works just bring it by put my mind at ease the suv was ready on time we just love our new suv thanks dave

Tonya

Nov 8, 2015

I've been thinking about getting a new car for a months now but I really wanted to wait until tax time. My husband had other plans tho since I drive about 45 min one way to work and I had my current car for 10 1/2 years. So not only was nervous about the whole car buying process but also having the payment. They made the car buying process pretty easy, I love my new escape and the payment was a lot lower then I thought it was going to be. I've only had my car for a week but overall i'm very excited.

Tammy McCauley

Nov 2, 2015

We needed to replace our son's vehicle after his vehicle was a total loss after an accident. We returned to Burritt Motors and our former sales person Jeff Fields who we had purchased our son's first vehicle from was extremely helpful in finding us several vehicles to choose from. He was patient and very accommodating during the purchase. Mike De Forge was also extremely helpful in getting my son the best interest rate possible and a payment that was well within his budget. I would highly recommend Burritt's to my family and friends. Thanks for all your help. Awesome customer service.

Out of state buyer

Oct 21, 2015

I had done extensive research, and my husband and I picked out 2 possible makes and models of a 12 passenger van for our family. I then searched online for these vehicles and came across this 2010 GMC Savana. I called to inquire, got details, and was pleasantly surprised that it was available when we were ready to purchase. Being from Erie, PA, our experience was great in that all paperwork and details were ironed out and completed before we even left to pick up the van. We were in and out, test drive and paperwork completed, in about an hour. We had a great saleman- Randy Farnsworth. Great experience!

McKenzie

Oct 19, 2015

I traded in my 2004 Chevy Trailblazer for a 2011 Jeep Grand Cherokee. This was my first time purchasing a vehicle through a dealer, and Jeff Fields made sure that it was a positive experience. He was able to accommodate my payment needs and was very straightforward with the process. I would definitely recommend this dealership to anyone looking to purchase a vehicle.

Sue

Oct 13, 2015

Once again I returned to Burritt Motors. Dave Smith was great to work with again and a very good instructor with familiarizing me to the 2016 Equinox. A major reason for my continued return to you is your service department. I am always treated with respect and patience for whatever challenge I bring to them. Additionally, the waiting area is very comfortable.

Jim S.

Oct 7, 2015

I traded in my 2002 Chevy Silverado & bought a 2015 Chevy Silverado. This was my first experience in buying from this dealership. I worked with Rich Burritt & David Smith. Both were very professional & went out of there way to make sure I was completely satisfied. The truck I purchased was not on their lot so they researched what was available at other dealerships & traded to get the vehicle I wanted. They gave me a very fair trade-in value & also gave me 2015 end of model year dealer incentives to sweeten the deal.

Big John

Oct 5, 2015

I have been buying Chevy Suburban's from Burritt Motors for some time now. I used to buy them at Burritt's even when I lived in Ohio. The People that work there especially the service people are the Best. I have been working with Bill Novak in Service for a number of years and he always takes care of me. Answering questions and making me feel good about my car. Buying a Car is just the first step but knowing that Bill and the service techs are there to maintain and fix any problems with my car well that's the most important thing to me. I expect the same quality service and support with my new 2016 Chevy Suburban.

Shaina

Oct 4, 2015

Jeff Fields was very through and made my first new car buying experience a good one.

Chip the Builder

Sep 30, 2015

A no games played deal. The salesman didn't spend a lot of time running back and forth with the GSM. Deal was made to accommodate my payment needs.

M Burnett

Sep 28, 2015

Great dealership to work with for the most part. This is the second vehicle I have purchased from them. We love the first and like this one. There were some issues with the car the first 2 days as it was a used vehicle but the dealership was willing to take it right back in and fix any problems. Dustin is attentive, easy to work with and flexible for business owners that are busy. They went out of there way to make it a fast, and no hassle experience. I would (and I do) recommend them for this.

Dick Tyler

Sep 27, 2015

Our Sales Lady was /Is Anita. Couldn' t have been nicer or more helpful and has asnswered all our questions quickly and very knowlegable . A very nice experience. Love this 016 Equalnox LTZ Still learning things about it (Only have had it 3 days)

Dawn Nier

Sep 24, 2015

They did business with me with honestly and graditude. Making me feel more than comfortable getting me to where I wanted to be financially. Kuddos to there staff for great customer service.

Lynne Phillips

Sep 23, 2015

It was wonderful to have your employees look you in the eye and say hello or ask how can I help you. Andrew is a friend of my granddaughter and my experience with him was cordial and informative. Anita was my sister's salesperson and I also sat in with them from time to time. She welcomed my input and I also learned from her. Mike is a gem, you are lucky to have him. I am very pleased with your organization and will pass it on.

Park Family

Sep 18, 2015

We were looking for a specific vehicle for our family, a Honda Odyssey. We located one at Burritt and contacted them. They were very helpful, even on a day that they were closed. Randy answered texts in a timely fashion with information that we were looking for. The buying process was simple. Their financing department made us decide to use their financing options, which made the process even easier. Overall, it was a good experience.

Charlie Crary

Sep 18, 2015

I visited Burritt motors for the first time on Monday of this week with the intention of just looking at two used vehicles. One of the vehicles was just what I wanted. They gave me what I think was a great price on my trade and also a great interest rate on the financing. Very friendly and helpful staff! Definitely would recommend to anyone! Jeff Fields was my sales rep and I thought he was excellent!

Joel

Sep 16, 2015

After visiting other dealerships, Burritt was the only dealership willing to work with us to find the vehicle we were looking for. They made the process easy. Thank you!

Scott

Sep 15, 2015

Very nice clean facility, friendly staff. Made buying a new truck nice and easy.

Randy

Sep 11, 2015

Went to this dealership because they had great offers on the web site vs. other dealers who only put a small discount on the site. The site was even quite accurate which was different from other dealerships. I intended to purchase a pickup before I retire in 6 months, but found what I wanted at the price I wanted, so I bought my new vehicle much sooner than I needed, but all is GOOD!

cove159

Sep 8, 2015

I was referred here by my husband who said they were a great company when he bought his car there many years ago. They had the car I was looking for and the price. Jeff Fields bragged about how great the car was and ready to go out the door. When I walked out the door it looked like it had been in more fender benders then possible with visible signs of damage and an automatic door that did not work. I needed the car and Jeff and Jim Congdon said they would fix the damage to the bumper and the door if I bought it. We brought the car back, they had it for 3 days and did not even look at the damage to the bumper. After complaining and threatening them to file a compliant they picked up the car, had it for 4 more days and did not even do anything to it but lied and said they did( my husband took rag to it and got most of the scratches out after) I then complained again and they wanted us to drive over another hour each way again to try the third time. I told them they needed to get the car or fix it local since they have failed to fix it 2 times already and now they have refused to work with me or make right on their promise and they have not returned my call again for another week when they were going to see what they could do to make the situation right. They are not honest and will say and do anything for a sale..The car was missing pieces and they do not do anything to the car to make it look good for a sale. PLEASE PLEASE only buy a NEW car that you know has not been tampered with if you are going to buy from there. These guys are NO GOOD!!! And please watch them, I closed late so everyone was in hurry to get out of there but they snuck in a 2k extended warranty just because my interest was lower. All they really explained is basically I know you wanted 350.00 payments but the interest was lower and I could have saved you money but we added this warranty on the keep you at the 366.00 payment we thought originally. Shame on me because I did not look better but just beware.

CAL

Sep 6, 2015

I had a greay buying experience at Burritt Motors. Everyone I dealt with was very helpful , as well as, very friendly.

Will&Kim

Sep 6, 2015

After researching a few vehicles we were interested in and three weeks searching on-line we found what we wanted at Burritt for a very fair price. As this was our first trip to a dealership in over 9 years we were a little apprehensive going in but turned out we had a very pleasant experience at Burritt. We worked with Jeff Fields(sales)and Rob Galloway(finance).Jeff was great,had the car ready for test drive when we arrived and was attentive throughout the whole processes and Rob found us the best rate possible. We would definitely recommend this team and dealership to any who ask.

Home town

Sep 1, 2015

My first purchase with Burritts, and it will not be my last. I worked with Anita and was at ease with the whole car buying process from minute one. Everyone was very professional with not a hint of a high pressure sales atmosphere.

90 miles away

Aug 29, 2015

I spent quite some time finding a used car I was interested in looking at. I was a little hesitant to drive out to Burritt - I live 1 1/2 hours away. My experience with 3 other dealerships had left a very bad taste in my mouth... So I used the Internet chat to set up an appointment to drive out to see the car. I should have just called and set it up the old fashioned way. When I got there the next day, nothing had been arranged. In fact, the car wasn't even on the lot! But Andrew and the manager did great in making things right. They drove me down to where the car was - at a auto repair shop. I put down a small down payment and they drive the car 90 or do miles to me so I could get it checked out by my repair guy and test drive it. They even put on new tires and brake pads. Without me buying the car yet! So, in summary, confirm any Internet chat plans, but the staff at Burritt were extraordinarily helpful and accommodating. I feel I got a great bargain and a great car.

sickpuppy

Aug 28, 2015

my truck blow up so I needed a car fast worked with Andrew Halsey and Anita Balducci. This was my first time working with Andrew, he was GREAT, I have worked with Anita in the past, I called to work with her this time but she was not available when I called but she ended up doing most of the work on this car, SHE IS GREAT to work with. I have been a Burritt customer since 1986 and I think it still is a love-hate relationship

Debbie

Aug 25, 2015

I pretty much had my mind made up before I even arrived. Unless there was something seriously wrong with the vehicle I had seen on the website , I planned to buy it. Even though it was 1.5 hrs. away, this was the best deal I have seen on an all electric car. I took it for a test drive, signed some papers, and it was delivered to my door, registered and inspected 4 days later. I love this car. I have a very busy schedule, this was so easy.

Tom Chase

Aug 16, 2015

I've done business with Burritt's in the past, they are, very competitive, fair, and willing to work with you. This makes my third car I've bought from them. Good people to do business with. Thanks to Dave Smith, Jim Condon and the rest of the staff.

Mickey

Aug 13, 2015

My overall buying experience was great. My first choice of vehicle turned out not to be in my price range. However I asked Rich Gillen to see what he could do on a 2015 Silverado for a lease. I came in the next day. He had the deal that was right for me. Quick easy and no hassles. The truck is perfect for me and I'm very happy I chose to shop local at Burritt Chev. TY Rich

EMMO

Aug 11, 2015

I had a very positive experience in trading my 2012 GMAC Sierra truck for a lease on a 2015 Silverado truck. I would deal with this dealership again.

Kim

Aug 10, 2015

This is my first Chevy purchase and first purchase at the Burritt Dealership. Larry Johnson was AMAZING! He explained every cost and charge, went through the paperwork with me item by item - even managed to find me THE car for me in one shot! Now that is knowing your customer! I was treated with respect and no question was unwelcomed. Finance charges, interest rate and trade in numbers were explained to the penny. Nothing was hidden or a secret and no surprises when we got down to the paperwork. Larry was extremely knowledgeable about the product he was selling, why he recommended this particular vehicle for me and even went to far to assist me with the vehicle set up including OnStar and bluetooth. I never felt like i was a hostage to the sales team or the finance manager, I was never spoken down to, and no one asked me if i needed to call my "husband" for permission to look at a new car or to have him co-signed - all which I had experience the night before at another dealership. Will I go back to Burritt to purchase my next car? YES! Do I recommend Larry and his team at Burritt? WITHOUT QUESTION OR DOUBT!

Tahoe girl

Aug 10, 2015

Saw a great looking used Tahoe for sales. Had been looking awhile. I called asked a ton of questions and did all the financing on the phone with them ahead of time. I knew what I wanted. I drove 5 hrs each way to see there were scratches that had a thick touch up paint blobbed on and the wrong second row seats???? The pictures of the Tahoe on the Internet was not what I had in front of me. Literally...they sold the captain chairs seats to another customer and put in another trucks second row bench. It had different leather and the wrong seats!! They were arrogant enough to offer putting in another type of leather from an older Cadillac and then tried again with an even older Tahoe. It was so unethical and scamming they were even suprised. Most horrible dealership experience I was disgusted. Horrible.

debbie d

Aug 6, 2015

Jeff Fields and all the people at Burritt Motors were great to deal with. This is the second vehicle I have purchased there. I also have all of my service work done there because of the excellent service they provide.

Dhumble, love my truck

Aug 4, 2015

We dealt with Jim Congdon every step of the way, he was very helpful in every aspect of leasing our new truck, we traded in our car and we got the very best deal possible, we bought the truck sight unseen and it was delivered directly to our home. The truck was every thing we expected and more, We love our new Chevy Silverado 1500 WT and look forward to doing business in the future. We highly recommend Burritt motors for all your vehicle.

Joe Gianetto

Aug 2, 2015

I've done business with Burritt Motors for decades. The sales personnel are professional and courteous. The maintenance department has the most experienced and helpful mechanics I have ever encountered. I highly recommend Burritt Motors as "The Choice" for car sales and service.

Bob Davies

Aug 2, 2015

We have been having our Impala serviced there and I had purchased a used truck from Burritt. We decided to purchase a new truck and did a lot of looking around and got the best overall deal and delivery from Burritt. You don't go back if you are not treated well. we were misinformed by some other dealers but got honest and direct answers from Burritt.

Josh

Jul 26, 2015

Spoke with and messaged with Jeff in sales a few times inquiring on a vehicle that would suit my needs keeping low payment, fuel mileage and dependability in mind. Finally able to meet up with him and was able to trade my gas guzzler for a Honda civic that fits the bill as far as fuel mileage and dependability. We were able to complete the whole buying process in the same day. So far love the car and my family has enough space even though a small car. Hoping the service department experience is not like last vehicle purchase but willing to give them a shot and hoping to not visit them but only for routine maintenance. Kudos to Jeff and Mike and that team and will be sending possible customers your way!

Tammy

Jul 17, 2015

After spending hours online and searching competitor pricing in the area, they had exactly what we were looking for and at the price we were looking for.

Justin

Jul 16, 2015

My current lease was about up and I went in to look at a new Traverse. Randy Farnsworth showed me several different options as well several lease terms. Randy was great to work with and we are more than happy with our purchase! Thanks Randy and all the other friendly employees that made us feel welcome.

L.L

Jul 16, 2015

Thanks Jeff Fields for all your help, everything was great!

Bubbles S. "MIDNIGHT EDITION"

Jul 15, 2015

Our sales person Anita did a great job. She answered all our questions. Anita went above and beyond, And returned all of our phone calls. She is a great addition to burritt motors.We recommend burritt motors and Anita to anybody looking for a new or used car or truck! Thanks Anita, Great job.

kosta karampekios

Jul 9, 2015

Best bye experience car from this dealer i high recommended I will bye from this dealer again

Todd Gates

Jul 7, 2015

I recently bought a 2007 Chevrolet Tahoe from Burritt motors. Overall, the experience was excellent! I would recommend Burritt Chevrolet to anyone in the future. Dustin Geers helped answer all questions and facilitate the deal. He was the perfect balance of being helpful, yet not intrusive. The Chevrolet Tahoe I bought was in excellent condition and ready for a test drive when I showed up from lout of town. All in all, I drove away in that vehicle in less than 2 hours. Once again, I highly recommend Burritt Chevrolet to anyone looking for a great vehicle from a professional team!!

Lopez Family

Jul 7, 2015

My husband and I drove from Fort Drum to your dealership to buy a new car for myself. Anita Balducci was more than happy to show us the car I wanted. We took a test drive and I was SOLD. The price of the vehicle was much lower at your dealership than the prices for the same car around Fort Drum. Also Anita made us aware of all the discounts that we were able to receive like having USAA saved us alot of money. Anita worked her magic while we sat in the waiting room. I have never seen a dealership that had a waiting room like this before. Free snacks, soda, juice, and 4 different kinds of coffee! Anita had all the paperwork in order and all we had to do is wait for our bank to send the check. She then gave me a tour of the dealership and a few goodies. The bank had made a few mistakes along the way I was so frustrated with them. Everyday Anita and I would check in with each other to keep everyone updated. Then finally a week later I got the call from Anita saying the check from the bank finally made it there! I think Anita was as excited as I was! We made the long drive back down to Burritt' s she handed me my new car keys thanked us and told us if we need anything to give her a call. I hopped into my new car and drove away a extremely happy customer.

College graduate student

Jun 29, 2015

This my my first time buying a vehicle and was completely prepared for all the tricks that a car sales person might throw at me. However the staff was surprisingly friendly with the intention to try to get me the best deal possible. No tricks or hidden costs or games. She was straight forward with me and thoroughly eased my concerns and made the purchase experience far better than I had anticipated. She wasn't pushy and put me in the vehicle for the best deal that I found in all the months Id been searching. Plus, the service was extremely speedy and I had my vehicle the next morning ready to go. I highly recommend this dealership and staff to all.

mark dumont motorist

Jun 29, 2015

we were looking for a newer vehicle with great gas milage and 4 to 5 years old major leap for us since we have always had vehicles that were 10-15 years old.great deal and just what we wanted. super experience would recommend to all our friends.

Howard C.

Jun 28, 2015

I would feel comfortable recommending, Rich Gillen to anyone purchasing a vehicle from this facility.He did a superb job making my buying experience as pleasant as possible.

D.Babcock

Jun 26, 2015

Jared was our runner in getting us car's to test drive and he was amazing. We specified we wanted a 7 seat vehicle and at first they tried to sell us a 5 seat vehicle but we caught it in time. After doing our own research we had Larry as our representative and he did a wonderful job. It took us a long time to want to trade in old Bessie, but we finally did and even though we miss the clanking of our old car we are so happy with the smooth ride and amazing features in our new car. Larry and Jared were the best and would recommend them to everyone.

Mick = Buick Regal

Jun 22, 2015

Helpful, courteous, and the Customer waiting area is 2nd to none. The only negative comment would be that the Dealership is approx. 40 miles from my house in Sodus Point N.Y. but always worth the scenic drive. I was feeling somewhat down about trading my beloved Corvette but Randy Farnsworth helped make me feel comfortable with no stress and with complete understanding concerning my trade whichI felt very good about..

twodogs

Jun 22, 2015

Purchased a 2012 F150 from dealer lot last week. Initially offered less than they wanted 4 weeks ago, would not meet my price so I walked away. Recently they dropped the price so I came back in. Worked with Anita who was great. The brakes had shudder so I asked the dealer to replace front rotors and pads, they chose to resurface the rotors instead of replace which is my only complaint. Initially offered only one master key with the vehicle but I told them I would like both keys since it's $225 at a Ford dealer if you want to program a second master key. Anita got this done for me after the sales manager refused the first go around. All in all, a very good experience, they took my trade with 150,000 miles and sent me out with a 2012 F150 Platinum with 35K miles on it.

JT Extreme

Jun 20, 2015

I want to first thank Randy Farnsworth for making this transition painless. I also would like to thank the financial dept. For the great rate which beat my bank of 15 plus years. I would like to end this by saying that I would recommend Burritts motor to all my friends. I am very happy and my son is very happy :) Thank you Burritt motor team. ..

Sue

Jun 20, 2015

Went there to purchase a new Traverse. We had picked out the vehicle we wanted to test drive and possibly purchase before we got there. Jeff Fields was our Salesman . He was very helpful and did not try to change our minds. They we having some computer problems that day so we were unable to discuss the payment options at that time. I felt we got a fair deal on our trade. When we did get to speak to the finance dept they were able to get us the best rate available. We were very satisfied with the experience we had at Burritt Motors. Only problem I see is knowing where to park and the amount of customer parking.

George M. Jones

Jun 17, 2015

I was scheduled for a routine oil change on my 2010 Silverado and left very satisfied with a 2011 Chevrolet Equinox.. the timing was there and I knew by trading my truck I was welcomed by selected professionals to help make the BEST deal possible. There were some wondering thoughts along the way... but after talking with my salesperson and his supervisor I was guaranteed that all areas of my buying experience while at Burritt Chevrolet would be a positive one.. My wife and I are very satisfied with our purchase. Thank You....George M. Jones.

Tim Hubbard

Jun 15, 2015

I leased a 2015 Silverado from Burritt motors. I traded my 2003 F-150 and was very pleased with the offer. My salesman was Dustin Geers. Dustin did a great job throughout the whole process of leasing a vehicle. Very knowledgeable. I highly recommend Dustin Geers if your looking to buy or lease from Burritt motors.

D. Penfield

Jun 12, 2015

This was my second vehicle purchased from the team at Burritt Motors in Oswego. Anita Balducci has been my salesperson for both transactions. Where to begin? Anita is great, she remembers me by name anytime I walk into the dealership or even in passing at a local grocery store. Anita is not your typical "pushy" salesperson and won't just tell you what you want to hear to make the sale. Overall the entire staff is friendly and welcoming. Both times I have traded in a vehicle and neither time have I been insulted by an extreme "low ball" offer for my trade, but rather presented actual figures representative of the market in the area. I never felt like I received the "run around" after leaving Burritt Motors and I genuinely believe they care about their customers! Thank You !

Gary

Jun 7, 2015

Great service and knowledgeable staff helped make our shopping and buying experience a good one.

Jean M. Heagerty

Jun 6, 2015

It was nice to pick out my own car. The sale Consultant Randy J Farnsworth explain every thing to me about the car. I like the car after I took it out for a test drive. Got the car when I wanted it. Need I say more. Thanks Randy for all the help that You gave me.

Randy Whitney

Jun 3, 2015

Ordered new bedliner the day I bought the truck on 5/20 had it put in today great job and looks great time of job was just what they said I also want to thank another sales person for her help when my sales person was out Thank You Anita you were very helpful when Justin was out

Plow-less in Liverpool

Jun 1, 2015

My wife and I just moved out of our house, which we lived in for 30 years. It was in the country on a dead end road. As such, I have always owned a truck or an SUV with a plow. We moved into an apartment, so I no longer need such a vehicle. I tried to sell my plow separately with no luck. On a whim I stopped at Burritt's to discuss what they might do for me. I was upside down on my vehicle, but I listened to a few options that they provided. I was able to trade my current vehicle with the plow and ended up leasing a 2015 Traverse. My monthly payment was reasonable considering my upside down position on my traded vehicle. I was very pleased with my sales person and the dealership overall. They really helped me. They listened, provided options and ended up pleasing this customer totally. Thank you.

Jared R. vettefan

May 24, 2015

I recently decided I would find out what my (past) current truck was worth. I brought it to Burritt expecting a fairly low amount. I also was not certain of buying a newer truck but mine was starting to show it's age. Not only do I feel that they gave me a very fair trade in value, they accepted the truck with its flaws, a few mechanical issues, and had the only truck around that fit my requirements and was in my price range. I am very happy with my purchase and am looking forward to driving my new truck. This is my second vehicle from them within two years and I will continue to look here when buying my new vehicles.

Grandma and Grandpa

May 23, 2015

Buying a new car can be a trying experience especially when you're senior citizens.. Larry Johnson was exceptional in advising us with our choice. Really like our Chevy Trax-- didn't realize how much higher the sitting position is which is a god send for my bad back. Easy getting in and out of the vehicle.

Aaron

May 16, 2015

We continue to buy our vehicles from one of the best salesman, don't even price compare because I can trust that we are getting the best deal possible. Dave Smith and the entire Burritt Motors staff are a pleasure to work with.

adanley

May 16, 2015

Just bought a car there. It is a 2012 Chevy Cruze. The service there is amazine they made me feel comfortable and anything i asked for they answered and did. They are very good with kids. I brought my niece with me and they talked with her made her happy there as well and feel comfortable there. would recomend this place to anyone. They stayed in between my budget i asked and i love the car they suggested. VERY HAPPY!!!!!.

ray

May 15, 2015

Randy was very helpful took the time to work out a deal with us very pleased with how he handled everything

Shelly B.

May 7, 2015

Just purchased a 2014 Chevy Impala. Couldn't have asked for a better experience. Super friendly, attentive salesperson (Thanks Anita). Helped me through every aspect from the test drive to every question I had and got me an amazing deal. I have had some really bad experiences in the past and can honestly say, that from now on I will be making Burritt Motors my first stop in the future!

kc

May 4, 2015

I recently bought a pre-owned Chevy Equinox. Drove a number of cars and came back a few times until I made my selection - staff was knowledgeable.

tyler

Apr 30, 2015

Stopped in this past Tuesday to take a look at a car I saw listen online. Even on a short notice (20 minutes) they were able to prepare it in the time I got there for a test drive. Test drive went awesome unlike most where the salesman is up tight and emotionless this one made me feel comfortable enough to make jokes and not die in the silence haha. After the test drive I loved the car and wanted to buy it...here's the catch I only had a hour till I had to get back to work. After working there backs off and making phone calls they were able to get me out of there in 45 minutes with the lowest rate I've had on a vehicle. To make my buying experience review short and sweet it was short and sweet haha.

Evy M

Apr 29, 2015

Just wanted to add to my review Anita Balducci was my Sales Consultant, I am very pleased with the service I had.

by Evy M

Apr 29, 2015

I am a first time customer at Burritt Motors. I just leased a new 2015 Chevrolet Equinox. A family member had just purchased a new pick-up. His exprience was good and suggested I go there. I knew what I was looking for and the sales person was very helpful. She had the vehicle ready for pickup at the time she said it would be. The vehicle had to be brought from another dealer, but was no problem. Very happy with the service I received and a nice tour of the facilities.

jb

Apr 27, 2015

I limped my old car to the lot and Dave Smith helped to get me into a newer car that would still fit my needs. Thanks!

Britton4

Apr 27, 2015

I bought a 2011 Chevy Silverado. My salesman was Dave Smith who was excellent to deal with. No one wants to be pressured into something like buying a vehicle and Dave Smith did a tremendous job of being very personable. He was easy to talk to, was very straight forward, and has gone out of his way to make sure I was taken care of.

jeep

Apr 25, 2015

I went in to Co sign for another buyer, jeff approached me about potentially trading in my jeep for a newer car. I was dead set on keeping my jeep forever. I loved my jeep and explained that the only way I would trade in vehicle was for a specific jeep with specific qualities and I'd have to test drive and love it as much as I loved my current vehicle and Jeff invested time and effort into finding me the perfect new jeep. He kept in constant contact Me and made me feel like a priority. And when I had to work the day my new vehicle was ready jeff had my new vehicle delivered right to my job to make it more convient for me.he made me feel important and the whole process was easy. I have already and will recommend him to anyone who is looking to buy or trade in there vehicle.

Patricia

Apr 16, 2015

Third car we have purchased from Burritts. They are helpful, courteous, and willing to do whatever it takes to meet the needs of the customer.

Janette and Terry

Apr 13, 2015

We went to Burritt's 15 years ago and we were not happy with them!.....I can honestly say that we no longer feel this way!!.....This was the best car buying experience my husband and I have ever had!....KUDOS to you Larry Johnson and Mike in the finance department!

P. J. Hogan

Apr 10, 2015

I started out looking for a truck and along the way stopped at Burritt's to see what they had available. There I met Dave Smith, Sales Consultant and he helped me through the process. All my questions were answered and we began the buying process. What I found most interesting was that the Staff seemed to know my name and were friendlly throughtout the process. Dave was professional, personable and a fisherman too! Kudos to Burritt Motors.

KellsKraze

Apr 10, 2015

My parents have been going here for a long time and they have always been happy with the outcome. So I decided it was time to turn in the old car. It was a pleasant experience. Everyone was super nice and I ended up with a car that I love. Thank you <3

jean

Mar 29, 2015

upon entering burritt motors to purchase a car I was very impressed with the salesman-- rich gillin !!!!! he went above and beyond to make sure that I got a car met and would satisfy my needs. rich is a very personable salesman. he should be considered an asset to burritt motors. he is defiantly a keeper and will have my future purchases and will be at burritt motors.

Dave

Mar 27, 2015

I checked dealers in Rome, Utica and Syracuse looking for a low miles Impala. Found the best deal at Burritt and Dave the sales consultant was great to deal with. My wife loves her new ride.

Denis Baker

Mar 25, 2015

Let's just say I'd never buy a car any place else! These people are amazing.I truly Thank them all from the bottom of my heart.Even after my old car wouldn't start for them to test drive they still gave me a fair price as a trade not to mention they all stayed way past closing time to try to help us out. We are over 2 hours away from the dealer but it was worth the trip.I love My Chevy Equinox! And it was an all around fantastic experience.

Chris Lupa

Mar 24, 2015

I recently purchased a 2012 Silverado Crew Cab from Jim Congdon at Burritt Motors. I had done a lot of research before buying and ended up leaving with an even nicer truck than I had planned on purchasing, without spending any extra money. The entire experience was very easy. Competitive (if not lower) pricing than other dealers in the Syracuse area, fair amount given for my trade in, and excellent customer service. I would highly recommend Burritt Motors to anyone in the market for a new or used car.

Jason

Mar 23, 2015

Great Place to purchase a vehicle, with down to earth salesmen such as Larry Johnson. Good man, didnt hide any numbers, final payments, anything at all. Hard hitter of a salesman to where he didnt give up until he had a better percentage rate for me and so on. Explained to me how the instrument panel buttons worked, walked down the truck with me on everything. Thanks Larry for your time bud!

Jeremiah M.

Mar 17, 2015

We had an excellent experience buying a used vehicle from Burritt Motors. Every employee I interacted with made me feel like they were doing whatever it took to earn my business. I like that. The service staff was amazing. I've never dealt with service staff who to the same lengths they did to make sure my car was ready for me when I needed it. The finance manager worked with me to find a rate that beat my local credit union when they didn't think it was possible. Great to deal with him. The sales staff (Andrew and manager Jim) stayed almost two hours after the close of business on a Friday to make the sale happen. Dedication to his job and making sure my wife and I were satisfied with our '11 Traverse. I'd absolutely recommend Burritt Motors to anyone looking for either new or used vehicles.

Carrington

Mar 14, 2015

I recently purchased my second vehicle in 1 year from Burritt motors, a Dodge Ram 1500. Randy was great, I would recommend him to anyone. I got a very fair no-haggle price. The vehicle was in superior condition, absolutely immaculate. I was more than satisfied with my purchase and will continue to do business with Burritt for years to come. Walk right in, ask for Randy.

Daivd Mendenahll

Mar 13, 2015

I was not in any hurry to buy a used pickup and was looking around at different dealers. My daughter and I stopped in at Burritts and were looking at some out back when I spotted a Avalanch which I was leaning toward with 55,000 on it so we went to ask about it. I caught Rich as we walked in and asked about it. He could not find it in the inventory and he ask Jay about it. It was not in the inventory due to problems. They said they had 2 real clean 1500 Silverados that had just came in and were real clean. We went out and found the extend cab and really liked it over the crew cab. The extend had 50790 miles which was around what I was looking for. We had to leave to get my wife. That evening Rich called and ask me about it and I said we would be in tomorrow. He was the only dealer that called me back and showed any interest in dealing. The next day we for a test drive and I bought it. So far I am very satisfied and Very happy with their service. Thanks to all of them! This is the 3rd vehicle we have gotten from Burretts.

Pierrepont

Mar 9, 2015

My buying process took several days. My excellent salesperson, Andrew Halsey, and many members of the Burritt team made the difference. Its been 8 years since I bought a truck and the advances in engineering were, for me, a bit intimidating. New engines, transmissions, suspensions, technology, and rules about snow plow installation, required a learning curve for me before I could get really comfortable with a purchase. EVERYONE at Burritts, (sales, service, body shop, delivery prep, management) went out of their way to cheerfully answer my numerous questions. There was never any pressure to move too quickly and the negotiations were positive and transparent. We are fortunate to have such a fine auto dealership here in Oswego.

Barbara

Mar 4, 2015

Love my new car. Working with Larry was incredible. He delivered everything he promised!

Crystal

Mar 3, 2015

We had a awesome experience with randy. He was awesome and was very patient with us while we decided if we would buy our 2011 bmw 328i. I never felt pressure that we HAD to buy.

Brennythewrench

Mar 2, 2015

Larry was great everyone was very professional and extremely friendly. If you want a good low stress no haggle buying process go to burritt motors!!

DaMara

Mar 1, 2015

The staff are all friendly and helpful! The whole facility was clean. The waiting room was very comfortable and accommodating. I definitely would recommend Burritt motors to my friends and family!

GMC

Feb 25, 2015

Found the vehicle on Cars.com and after a test drive, knew it was the right one for us.

Michelle S

Feb 23, 2015

Great Experience purchasing a new Truck from this dealership.

Danny

Feb 20, 2015

very nice people! Great service and automobiles! I loved everyone there and they get back to you very quickly through email text or phone! Was looking at a Chrysler 200. And thinking about getting one very soon!

MDC E&B CPA

Feb 19, 2015

Going to a Chevy/Buick dealer and telling them you would like to buy from them, but that you would prefer a Lincoln was no easy assignment for Burritt's. They said, "you like what you like and we will work very hard to satisfy you ". The communication during the process was excellent and all along indicating they thought I would be very pleased. They delivered a Lincoln with everything I had asked for in options and with lower mileage than I had anticipated. Very satisfied with expectations exceeded! My general statement is that "this is a dealer that truly cares about your needs and not just the bottom line.

Maksthecat

Feb 18, 2015

I had a really pleasant car buying experience Mr., Rich Gillen is friendly and helpful young man I would perches another vehicle from him and your serves department was outstanding and helpful. Need more room outside? Angela and Jesse

sac and needles

Feb 17, 2015

Dave Smith Was The Best!!!! Caring, Kind and ready to help us with our trade in and the purchase of new car. He was professional and friendly.

NoahC315

Feb 12, 2015

Brought in my new car(Bought from them) for a free multi-point inspection and regular service. Time to pick it up and when I get in the "Check Engine" light is on. xxx! It wasn't on before it came in? Burritt denies this, and basically called me a liar. After I bought a vehicle and sent them TWO more customers who also purchased. This is a VERY dishonest shady business that should be SHUT DOWN by NYS. Basically just thieves and liars.

Karley

Feb 10, 2015

The process was easy. Don't have to do much besides test drive, deal, sign your life away and pick up your new ride! Everyone is super friendly. Haven't had to have any service done as I just purchased.. so can't give any feedback on that, but loving my new/used Dodge Journey so far!

Country Bob

Feb 6, 2015

Buying a vehicle in the middle of winter in Oswego could have been tough but the Burritt crew made it easy. They worked as a team, hustling to clean off trucks to test drive and making sure I had everything needed to make an informed decision. I took my time and changed my mind a few times and feel very good about the purchase.

kevinsatisfied

Feb 3, 2015

my visit at burritts was very good they treated me with respect and did there best to accomadate me thank you burritts

Linda Paracka

Feb 2, 2015

I just stopped in at Burritt's to get some information about turning in my lease, which originated from another dealership. Anita Balducci was very professional, very patient with my many questions, and very laid back...no high pressure tactics, which I find irritating. Anita showed me several options, took me for a test drive in a 2015 Malibu, and a short time later I had an appointment to pick up my new lease the next day. I am very happy with the new car, with the free service options I was offered, and with the whole Buritt experience. I will certainly return to Burritt's myself, and will recommend the dealership to my friends.

Ben O

Feb 1, 2015

After shopping around for a used car, Burritt Motors offered the best price. Larry Johnson was a remarkable and pleasant sales consultant in providing the much needed excellent customer service.

KS

Feb 1, 2015

Price is good, and the people here are really kind. They offered a good price on the old car. Sales agent, Mr. Farnsworth is really helpful! The dealership also deliver my new car from Oswego to Syracuse for free, on the next day. They also but two new tires on the car. If you see a good deal, go and get t! I will recommend my friends to go there.

Captain Bob

Jan 31, 2015

I showed up to schedule a regular oil change at Burritt Motors and decided to wander into the show room to check to see if a possible trade for my 2012 Silverado was possible. I met with Andrew Halsey and it was determined in a very short time that not only was a trade possible but I would have been remiss not to have followed through with the offer. I traded up two years into a new Silverado and was treated with courteousness and no pressure whatsoever. Andrew proved to be a very knowledgeable sales representative who quickly gave me a feeling of trust and dependability. For a young person he impressed me greatly. I cannot imagine not continuing to do business with Burritt Motors in the future. Since purchasing my previous vehicle there, I have relied on their vehicle service program and have been very pleased.

Victor Mowers

Jan 28, 2015

I enjoyed buying a car from Burritt's and will not buy a car anywear again.

DaveT

Jan 23, 2015

I found the car I was looking for through cars.com and started talking with Burritt's right away. Dustin Geers was always responsive with any info I requested. Eight days later I had my car delivered and my trade-in taken away. My trade in value was fair and they handled the payoff of my previous loan and took care of the financing for less than I could get with my Credit Union. While I was at the DMV there were a few unanswered questions and Reisa answered them quickly and even faxed over a document that was need in a matter of minutes. I felt like the entire staff was trying to make the whole process an enjoyable one. For such a long distance transaction, I live in the DC area, I felt very comfortable buying a certified vehicle from Burritt's and would recommend them to anyone.

Coop

Jan 16, 2015

From the time I started looking for a "new" to me vehicle; through the online chat that Buritt offered to learn about the vehicle; to the communication, not only from my internet salesman, but also from the Sales Manager who followed up; to my going to look and test drive the vehicle; through the sale and financing process; Burritt Motors and Rich Gillen were the BEST ! Absolutely flawless and meticulous. The vehicle is great, the price was right, and I am only sorry that they are too far away for regular visits. Highly, highly recommend Burritt Motors ! It just doesn't get any better.

Tim

Jan 11, 2015

I bought a new-used silverado from Burritt last week. The saleswoman was very helpful and although I always feel I could have gotten a better deal when buying a car [ :) ], I think they treated me fairly. They were a straight forward bunch to deal with and I would deal with them again.

Eileen L. Goldych

Jan 10, 2015

I had a very positive experience at Burritt's Chevrolet. The salesperson couldn't have been nicer or more helpful, Anita Balducci. She sold my brother a 2015 Chevrolet Equinox and he loves it. He talked me into going to Burritt's and just talking to Anita. I previously had a Cadillac Deville and was skeptical about another kind of car. Anita was very professional but kind about my situation and I found myself very comfortable. I eventually bought a 2015 Chevrolet Equinox, silver topaz and I love it! Burritt's Chevrolet staff could not have been nicer to me and I'm so glad my brother directed me to Anita Balducci! A Happy Chevrolet Equinox owner...........

JIrving

Jan 7, 2015

I had a wonderful experience with Burritt Motors and my sales associate Rich Gillen. He responded quickly to all my emails and questions, took the time to go over everything with me, and helped me get a great deal on the exact car I wanted. This was definitely not a typical car buying experience, and I mean that in a good way. I would highly recommend Burritt Motors to anyone looking to get a vehicle!

Amy Catalone

Jan 5, 2015

Dave Smith was my sales man. He was an excellent sales man. His customer service was very good. Guaranteed my vehicle by a certain time. When I got there to sign my paperwork the car was done.

Maria

Dec 28, 2014

I found the whole experience to be excellent. The service review/assessment of my previous vehicle and the associated cost of repairs was honest and to the point. The discussion of my needs and desires for a new vehicle with the salesman Rich, was all done with professionalism, knowledge of various available cars and efforts to give me the best deal possible. This was my first time getting a new vehicle at a large dealership and given the positive, helpful treatment I experienced, I would certainly recommend Burritt Motors to others in the future.

Chevyfan

Dec 26, 2014

Burritts is a great family owned dealership that has grown and changed with times. Car purchasing can be a trying experience but the sales staff and owners make it tolerable! Jay Britton is great to deal with ... And the service team is what keeps us coming back purchase after purchase!

Jrog748

Oct 7, 2014

Andrew Halsey did a fantastic job in finding the right vehicle for my family. We first arrived long after opening hours and Andrew with no complaints and open arms took his time to find us just what we were looking. After we found what we were looking for, the deal went very smooth. Paperwork was a cinch, I have bought cars before and never was it this easy. I had a couple of issues with the car mechanically but Andrew and the service department took good care of me and fix the issue with out causing any inconvenience with my everyday life. Highly recommend buying a car at Burritt because I will definitely in the future to come.Thanks Andrew and everybody who was a part of my experience.Kind regards,Josh Rogers and family

phil57

Sep 30, 2014

When my trade was appraised, Burritt gave a value $3100 less than the next dealer I visited.I recommend anyone dealing with this dealer get a second opinion! It's worth a short ride to save that much money.

Bob S.

Aug 2, 2014

My wife was interested in trading in her 2006 Envoy. We had purchased it in Nov. of 2005 and had met our needs well but it was time for a trade. We cleaned up the car and went to Burritt'sto speak to a sales person and test drive Buick and Chevrolet vehicles. The sales person that helped us was Anita Balducci. She was very friendly and helpful during our test drive of multiple vehicles. She is not a high pressure sales person. She helped us received a good price for our trade and great price on a "left over" 2013 Equinox LTZ that was loaded with options. I would recommend Anita on your next car purchase at Burritt's. Rob Galloway was helpful with the other details of the purchase - vehicle protection and extended warranty. We tend to own vehicles for 8-9 years so those two items were important to us. They have recently completed a major remodeling of their facility and made a big improvement to their sales, service and parts departments.

Barbara M

Jul 19, 2014

On July 12, 2014 we drove 5 hours from Westchester County to Burritt dealership. We saw a vehicle online and had to go see it for our self. The whole time at the dealership everyone was eager to help and no pressure. Our salesperson was Andrew and he was helpful made you feel comfortable with no pressure. I drove off the lot July 15 with my purchase and tell everyone the great experience I had. Definitely the next vehicle will be coming from Burritt.

johnro32

Jun 21, 2014

They WILL tell you anything to sell the car, they will promise to fix any mechanical or cosmetic defect, once purchased they will NOT honor anything previously agreed on. Typical used car sales experience. Get everything in writing.

johnro32

Jun 20, 2014

They WILL tell you anything to sell the car, they will promise to fix any mechanical or cosmetic defect, once purchased they will NOT honor anything previously agreed on. Typical used car sales experience. I would NOT recommended.

Satisfied Buyer

Jun 12, 2014

I drove over two hours to purchase from the sales team at Burritt and I would not hesitate to do it again. I am extremely satisfied with the service and product I received from Burritt and will certainly deal here again. Thank you Burritt Motors!

Loric

Jun 12, 2014

I was in a bad car accident on May 30 th..contacted Jay at Burritt Motors on June 2nd He was great as usual....he did anything and everything to make my experience less stressful...I had a new vehicle in my driveway a week later...

KDR

Jun 11, 2014

I've had nothing but outstanding service from personnel of Burritt Motors. They go out of their way to assist you in any help you need. I have bought two cars from Burritt's and both times they went above and beyond the norm to make it easy for me. They are all very knowledgeable of the their products and procedures. Their Service Department mechanics are all outstanding. All my future dealings involving auto's will be through Burritt. I highly recommend them to all.

Tammy

Jun 2, 2014

We found our 2015 Suburban LTZ on-line. My husband called up and spoke to Andrew Halsey. He was nice and professional. We then drove 1.5 hours to the dealership so they could look at my 2008 Cadillac Escalade. They gave me a fair price for trade-in. We had all 3 of our little children with us and everyone was sooo nice and accommodating. No haggling, no numbers playing, all the horror stories you hear about dealerships and salespeople will not happen here. The dealership is nice, clean, modern and well planned out. I traded my Escalade in for that 2015 Diamond white Suburban LTZ the next day. They had all the paperwork ready and it was such a nice and quick transaction. Andrew knew how to explain everything and had a ready answer for my questions. Then we went out and he showed me everything in the vehicle. All in all other than the drive I think we were there for about 1.5 hours. No stress, no pressure. A VERY nice buying experience. My husband had left his cell phone in the Cadillac so I texted Andrew and he found it and we had it in our hands 2 days later, at no charge...I would definitely recommend this dealership and Andrew Halsey to my friends and I will look here before anywhere else when it comes time to trade again. Thank you Andrew.

B. Dolbear

May 24, 2014

I feel that my experience buying a car at Burritt's was a good one. They were willing to work with me and were very flexible. Over several weeks I visited 5 car dealerships with Burritt's being the first and then went back and bought a vehicle from them.

Dan G

May 22, 2014

Leased a 2014 did not realize that leading was a better option. Sales rep Dustin stayed in contact with me through their text service. Loved it.

whites

May 21, 2014

We had a very stress free buying experience at Burritt Motors. They did everything they could to make us comfortable and happy customers. We bought a 2014 Equinox from Dustin Geers and was very pleased with the buying experience. We had been to several other dealerships in the last 3 months and walked away stressed out and unhappy with all of them. Our decision to go with Burritt was a great one and we would recommend them to anyone.

TDK

May 15, 2014

My experience with the dealership was excellent and Dave Smith was more than helpful. I purchased a 2014 Chevy Impala and I treated like I was the only one that mattered. He made sure all my questions were answered about the vehicle and didn't hesitate to let take it for a good ride. Also in the prep work and getting it ready for delivery. He got all the paper that was needed and filled out everything was seamless. The service was quick and accurate. Thank you Burritt Motors for having dedicated salesmen in serving their customers whether buying new or used vehicles. It was a GREAT experience for me and I surely will tell my friends and family of my experience. And I will be back in 3 years. Thank you.

RecentCollegeGrad

May 5, 2014

I searched for vehicles for roughly two months and tried many different dealerships. Those dealerships may have had the vehicle I was looking for, but their tactics and antics were always enough to keep me from purchasing a vehicle from them. I eventually found a vehicle at Burritt Motors and right from my first phone call to the dealership I knew they were a place I could do business with. The old adage "People do business with people they like" will always stand true and Burritt understands this. The sales person I worked with was receptive to listening about what I wanted and needed. The sales manager worked with me to find a deal I was comfortable with. It was a win win for both parties. I would recommend Burritt to anyone who was looking for a GM vehicle.

Linda & Dan Dempster

May 5, 2014

When you enter the doors to Burritt Motors, you feel like you have walked in to your own home. The ease that surrounds you by every employee is amazing. Always making sure that you are taken care of, never are you walking aimlessly thru with no acknowledgement. That is so important to me, to have someone merely ask "Have you been taken care of?" So if I had to rate my experiences at Burritt Motors I would give them a 10 being the best. Thank you!!!

Corinne, NY

May 1, 2014

I leased a 2014 Chevy Cruze. I just went to Burritts on April 25th to talk with Dave Smith, thinking I wasn't going to make a good deal.. Well by the time I left there I was going to be picking up my new car on Monday.. They worked everything out with the best deal I could have asked for.. I am so happy to be back with them, I always feel like I'm amongst family.. eveyone is so friendly, Dave has alway been so helpful, also Bill from the garage is the best, Rob in finance and many more wonderful people working for them I'm enjoying my new car, still getting used to all the new equpment (Bells and Whistles) but it will take time and I know if I have a problem I will get help just by stopping in.

kavinmd6

Apr 30, 2014

Buying a 2012 Mitsubishi Lancer Ralliart was made all the more enjoyable thanks to Andrew Halsey and Michael DeForge. Andrew was kind enough to wait for me on both occasions, when I was running late due to the snowstorms then, to look at the car and when I actually picked it up from the dealership. Michael helped me getting the best credit aid available, and made things easy for me. For a person buying their first car, the experience was rather pleasant, rather than what one would have been lead to believe.

Kavi

Apr 30, 2014

Buying a 2012 Mitsubishi Lancer Ralliart was made all the more enjoyable thanks to Andrew Halsey and Michael DeForge. Andrew was kind enough to wait for me on both occasions, when I was running late due to the snowstorms then, to look at the car and when I actually picked it up from the dealership. Michael helped me getting the best credit aid available, and made things easy for me. For a person buying their first car, the experience was rather pleasant, rather than what one would have been lead to believe.

Amanda and Morgan Hunter

Apr 29, 2014

My husband and I have been purchasing vehicles from Burritt for several years and have always had a pleasant experience with great service. The new facility is amazing and comfortable. We brought our 2 young daughters with us and they were given activities to keep them busy as well as snacks so we could finish up our deals with little distractions. Thank you Jay Britton for amazing service as always.

Chuck

Apr 28, 2014

Found a used car that I was interested in on Cars.com. After some initial communication, I made an appointment to come see the car and took the 1.5 hour ride out to Oswego. When I arrived I was immediately allowed to take the car out for a test drive (by myself which I always appreciate!) before any real conversation took place. And then when I returned after about a 20 minute drive, I was left alone out in the parking lot for another 20-25 minutes while I looked the car over (no pressure, which again I really appreciated!). The car had been accurately presented, and I liked it but I was not ready to buy it that day. Again no pressure (this was on a Friday) as I was told I could have until Monday Noon to decide. So over the weekend and on Monday we traded some e-mails and phone calls and then late Monday morning a deal was struck. They had a few things to do to the car, and given my location we set-up the delivery for the following Saturday. I also handled the Financing though Burritt (via e-mail and phone) - which turned out to be a very easy process and they were able to get me a better interest rate than my Credit Union could. Everything was ready when I arrived for pick-up. Got a nice tour of the dealership before delivery - seems like a great place. I dealt with Andrew Halsey and Jay Britton whom I can only say are both as nice and good at their jobs as anyone I've ever dealt with. I only wish I lived closer to Burritt so I could make them my "go to" dealer!

tom

Apr 28, 2014

Nice friendly salespeople,nice facility, swift transaction.

Britt

Apr 22, 2014

I recently leased a 2014 Chevy Cruze from Burritt's. My previous car had completely broken down in a day, and I needed a car within two days to get back to where I live (I was in town visiting my parents). I was immediately seen to, and had the whole leasing process explained to me very simply, as this is my first lease. Everyone was very nice to me, and within two days I had my new car registered, inspected, my insurance changed, and on the road. They also put in cruise control in the car within a day with no problems. I would definitely go back here to Burritt Motors if I am still in the area when my lease runs out. I hope everyone has an experience as unstressful as mine!

Bert Blinery

Apr 21, 2014

Great Salesman & Service from everyone there. Made it very easy for me I buy from this team again. Thank You All Bert

Thump

Apr 18, 2014

I guess they didn't want our business. Other dealers on Cars.com got back to us right away. I also called and left a message and never received a return call. There was no response electronically either. Why bother going through the motions (posting vehicles) and ignore the responses. Doesn't make a lot if sense to me. We ended up buying 2 used cars.

Kelly

Apr 18, 2014

I sent in a prequalification late Tuesday night and Andrew Halsey working from home emailed me back quickly and called me the following morning and left a message. I got back to him by email and each time he responded very quickly and was really helpful. He stayed late at work emailing me about the vehicles I was interested in and we set something up to meet Friday night after my husband got out of work. When we got there Andrew was very pleasant to deal with and he worked with us to get us exactly what I wanted at the price I wanted. Everything went through very quickly and I picked up my new Chevy equinox on Tuesday after they made sure it was detailed and oil changed and all set to go. I would definetly recommend asking for Andrew Halsey when going to burritts, I have no complaints about his service at all, we even got a nice little tour of the shop before leaving just incase we needed to come back for any reason.

JoePeta

Mar 8, 2014

I have purchased many vehicles throughout my long life, but my buying experience with Anita Balducci at Burritt Motors was by far the best. Anita was not pushy or annoying as some sales people can be, she met with me as scheduled and let me test drive the vehicle. She had my vehicle appraised and gave me their offer, I accepted and she introduced me to Rob, from the finance dept. Rob did a very professional job explaining everything and arranging financing. The deal was signed and sealed in a very short time. When I picked up my new vehicle Anita and Rob went over the warranty and contract then Anita gave me a tour of the dealership introducing me to a Parts dept. and Service dept. staff member. The whole experience was quick, easy and pleasant. I will recommend Anita and Burritt Motors to all my friends and family. I am a happy customer.

msacco1971

Feb 23, 2014

Great communication with Anita! She was as honest as they come. I waited for the usual, negative experience. It never came. I'll be back! Loved John Reynolds' corn bread :)

rayisham

Jan 22, 2014

Because of my health and that I could not speak, most of my dealing was over the internet which was very good experience, Andrew work with me every step of the way. The only down fall was the day to pick the car up I though it took a little to long, but other than I am very satisfied with my purchase. Thanks Andrew.

rollerpop

Jan 19, 2014

May I rate Burritt at less than 1 star? Less than O. LOL That is what I got. I spent 4 hours on the road and the gas that it took to make those trips, not to mention the time I spent researching vehicles offered by this less than reputable dealership.Several months ago, I saw a vehicle at Burritt that interested. I made the hour long one way trip to Oswego to take a look. I entered the showroom and stood there. I did not see any other customers lingering around but did see many Burritt employees milling about. I asked to speak with someone about a car and it seemed difficult to find a salesperson interested in making a sale. When a salesperson was identified, he seemed rather disinterested but would do me the favor of talking with me. He had the personality of a dead fish but managed to converse me on a basic level. When he found the car online that I wanted to see, I asked the rhetorical question, "This car is pre-owned certified, right?". I knew it was because the ad claimed so and the vehicle in the lot had a sign in the window stating "This vehicle is GM pre-owned certified". I wanted to be sure, just the same. The salesperson responded. "No, it is certifiable". I asked him what that means. He said that, if I paid and extra two thousand plus dollars, it could be "certified". I told him that is deemed certified in their ad. He reiterated that it is "certifiable". At that point, I left the dealership.Sometime later, I received a call from the Burritt internet specialist. I told him that I was not interested in doing business with Burritt and recounted my story. He said the vehicle is GM certified and it is not necessary to pay any additional monies for the certification. About a week later, the specialist called me back and said that the salesperson was wrong and his mistake had been covered at a sales meeting. He asked me if I was still interested in doing business with them and I thanked him and told him that I was not interested currently but might change my mind in the future. Recently, I saw another vehicle offered by Burritt that peaked my interest. I expressed my interest in an on line inquiry form. The same specialist contacted me. I reminded him of my previous challenge with Burritt but said that I would be willing to give them another chance. We made an appointment and he told me he'd call me should the car be sold before that time.I showed up about ten minutes before the appointment and waited until the internet specialist was located. We sat in his office as he looked up the vehicle. He stood up and told me that he would bring the vehicle around. He returned with the keys but told me that his paperwork indicated that the vehicle had been sold but he needed to verify that it truly was no longer available. After finding and speaking with the person who allegedly sold the car, he came back and advised me that yes, it had been sold. He said it was still listed on the web and he did not see an inspection sticker on the vehicle so he assumed it was still for sale. He turned to his computer monitor and said. "We do have this vehicle for sale...". I told him that his dealership was now 0 for 2. He said that it wasn't his fault. I told him that it certainly was not my fault and that it did not matter to me who was at fault among the Burritt, they are all one entity to me. I stood up and thanked him as I walked out. He continued to chatter as I left.I strongly caution anyone thinking about doing business with Burritt, especially if you have to travel to get there. I can't imagine what kind of service is received by those who actually make a purchase at Burritt.

Rich

Jan 19, 2014

May I rate Burritt at less than 1 star? Less than O. LOL That is what I got. I spent 4 hours on the road and the gas that it took to make those trips, not to mention the time I spent researching vehicles offered by this less than reputable dealership. Several months ago, I saw a vehicle at Burritt that interested. I made the hour long one way trip to Oswego to take a look. I entered the showroom and stood there. I did not see any other customers lingering around but did see many Burritt employees milling about. I asked to speak with someone about a car and it seemed difficult to find a salesperson interested in making a sale. When a salesperson was identified, he seemed rather disinterested but would do me the favor of talking with me. He had the personality of a dead fish but managed to converse me on a basic level. When he found the car online that I wanted to see, I asked the rhetorical question, "This car is pre-owned certified, right?". I knew it was because the ad claimed so and the vehicle in the lot had a sign in the window stating "This vehicle is GM pre-owned certified". I wanted to be sure, just the same. The salesperson responded. "No, it is certifiable". I asked him what that means. He said that, if I paid and extra two thousand plus dollars, it could be "certified". I told him that is deemed certified in their ad. He reiterated that it is "certifiable". At that point, I left the dealership. Sometime later, I received a call from the Burritt internet specialist. I told him that I was not interested in doing business with Burritt and recounted my story. He said the vehicle is GM certified and it is not necessary to pay any additional monies for the certification. About a week later, the specialist called me back and said that the salesperson was wrong and his mistake had been covered at a sales meeting. He asked me if I was still interested in doing business with them and I thanked him and told him that I was not interested currently but might change my mind in the future. Recently, I saw another vehicle offered by Burritt that peaked my interest. I expressed my interest in an on line inquiry form. The same specialist contacted me. I reminded him of my previous challenge with Burritt but said that I would be willing to give them another chance. We made an appointment and he told me he'd call me should the car be sold before that time. I showed up about ten minutes before the appointment and waited until the internet specialist was located. We sat in his office as he looked up the vehicle. He stood up and told me that he would bring the vehicle around. He returned with the keys but told me that his paperwork indicated that the vehicle had been sold but he needed to verify that it truly was no longer available. After finding and speaking with the person who allegedly sold the car, he came back and advised me that yes, it had been sold. He said it was still listed on the web and he did not see an inspection sticker on the vehicle so he assumed it was still for sale. He turned to his computer monitor and said. "We do have this vehicle for sale...". I told him that his dealership was now 0 for 2. He said that it wasn't his fault. I told him that it certainly was not my fault and that it did not matter to me who was at fault among the Burritt, they are all one entity to me. I stood up and thanked him as I walked out. He continued to chatter as I left. I strongly caution anyone thinking about doing business with Burritt, especially if you have to travel to get there. I can't imagine what kind of service is received by those who actually make a purchase at Burritt.

kmccann2314

Jan 15, 2014

The guys at the dealership worked very hard to get me the best deal they could. The car is amazing and I'm so impressed with their service! Ill go back again and send my friends too.

ldusharm

Jan 3, 2014

My experience with the dealership was excellent and Andrew Halsey was more than helpful. I purchased a 2004 Chevy and he treated me like I was buying a 2014. He made sure all my questions were answered about the vehicle and when I showed up on crutches because of a recent injury he didn't hesitate to take me for a good ride and explain the vehicle to me. Also in the prep work and getting it ready for delivery, YES I told him that I would not be able to make it back down too soon to get it and he assured it would be to me by the end of the year...... And he did December 31st at 1 pm it was at my door steps..... Thank you Burritt Motors for having dedicated salesmen in serving their customers whether buying new or used vehicles. It was a GREAT experience for me and I surely will tell my friends and family of my experience. And when it come times to retire my 2004 I WILL be back.... Thank YOU LHD

ldusharm

Jan 2, 2014

My experience with the dealership was excellent and Andrew Halsey was more than helpful. I purchased a 2004 Chevy and he treated me like I was buying a 2014. He made sure all my questions were answered about the vehicle and when I showed up on crutches because of a recent injury he didn't hesitate to take me for a good ride and explain the vehicle to me. Also in the prep work and getting it ready for delivery, YES I told him that I would not be able to make it back down too soon to get it and he assured it would be to me by the end of the year...... And he did December 31st at 1 pm it was at my door steps..... Thank you Burritt Motors for having dedicated salesmen in serving their customers whether buying new or used vehicles. It was a GREAT experience for me and I surely will tell my friends and family of my experience. And when it come times to retire my 2004 I WILL be back....Thank YOU Leland H. Dusharm

m rizzo

Dec 30, 2013

My experience with Burritt was decent until after the deal had been closed. The sales person Rich Gillen promised to have the dealership purchase an extra programmable key for me, and also to find an owner's manual for the 2013 Ford escape I purchased. That was on December 9th, 2013....it's the 31st and all I have gotten from Rich is one excuse after another. He seemed sincere but turned out to be another sales person who will tell you anything to get you out the door. Other wise known as a "liar". I would recommend you shop elsewhere, or make sure you get everything in writing from these people, because they will not deliver anything once you have signed the papers.

j4ziggy4

Dec 13, 2013

Decided to update my review, since the dealer called and left a message to update my review. Careful what you ask for.The sales person was rude and spoke down to me, the dealership also wanted to charge me for floor mats with their logo on it. The Manager took over sale and advised the sales person was young and is human..not and Im sorry, not that he should have not spoke to me that way. So sales person had also advised we would be able to pick up vehicle Monday, when I spoke with manager he advised me that a sales person would not know when a vehicle would be ready and most likely would not be ready at the time we were advised. Manger spoke with spouse and advised vehicle would not be ready when we were told it would be. I advised my spouse I know longer wanted vehicle, it was to be my Christmas present. My Spouse advised manager we know longer wanted vehicle. Manger called back and spoke with spouse and advised vehicle would be done and could be picked up. My spouse decided to purchase vehicle. I would have never purchased vehicle from them after way I was treated, wish he had not worst Christmas present.They did fix breaks, and give us the floor mats free charge. Vehicle was not washed and had tank of gas in it.Per the company policy you are only worth a full tank of gas if you buy vehicle new, not used...... to even though we spend $20,000 it was not good enough for a tank of gas.Will go to a smaller dealership next time that will treat a costumer great, no matter if they buy new or used.

Sonoma97

Dec 3, 2013

Had a very friendly experience at Burritt Motors while purchasing a used small pickup. Found the vehicle on Cars.com, send in a request, got back a quick reply from A. Halsey and went from there. Andy was easy to work with, easy to contact, and in general a friendly person. For those of you who are more tech savvy Andy is quick to reply via email answering all questions. We met twice, the first time Andy did stay late well past closing on a Saturday to answer all questions and help close the deal, the second time was early Saturday morning and was just as smooth as he had all the paperwork ready to go in a timely fashion. Along working with Andy was Rob, another friendly individual who helped set up the warranty for the vehicle. He was very knowledgeable and also easy to work with. The whole staff at Burritt was very friendly and seemed willing to work with you, I know felt very comfortable. It was a very clean well kept and inviting facility. I would return again for a future purchase without hesitating.

Sonoma97

Dec 3, 2013

Had a very friendly experience at Burritt Motors while purchasing a used small pickup. Found the vehicle on Cars.com, send in a request, got back a quick reply from A. Halsey and went from there. Andy was easy to work with, easy to contact, and in general a friendly person. For those of you who are more tech savvy Andy is quick to reply via email answering all questions. We met twice, the first time Andy did stay late well past closing on a Saturday to answer all questions and help close the deal, the second time was early Saturday morning and was just as smooth as he had all the paperwork ready to go in a timely fashion. Along working with Andy was Rob, another friendly individual who helped set up the warranty for the vehicle. He was very knowledgeable and also easy to work with. The whole staff at Burritt was very friendly and seemed willing to work with you, I know felt very comfortable. It was a very clean well kept and inviting facility. I would return again for a future purchase without hesitating.

TimBredberg

Nov 14, 2013

I contacted Burritts once again to purchase another vehicle and all I can is A+ job as usual! I contacted Dave Smith on a Wednesday morning regarding trading in my truck for a bigger vehicle; due to my family getting bigger; and he called me back that afternoon/ early evening with one in mind. We went up on Thursday to look at the vehicle and fell in love with it! We went over paperwork and all the terms and he made so we could pick it up the next day (Friday). I am very impressed with the friendliness of service and the atmosphere that the new building has brought to the dealership. We have bought a total of 8 vehicles from Burritts in the past 9 years and I will keep continuing to buy there until I can't drive anymore. If more dealerships would take the approach that Dave Smith does with his customers then everybody would be happier when buying a new car or truck! Thanks again Dave and Mike you have made our family happier! The Suburban is a perfect fit for our family!!!!

vjbavon

Nov 14, 2013

Our experience at Burritt Motors was wonderful. Our salesman Andrew Halsey was very friendly and accommodating. Shook our hands and made us feel very welcome. We ran into a delay when we came to get the car due to a pc glitch and he made us feel very welcome and gave us his apologies. My husband was so impressed when he took us around the area and showed us the building when I come back for oil changes and then when the owner shook our hands and thanked us for our business that topped it all. He just bought a car from another dealership and he said they have a thing or two to learn from Burritt. Thank you all again and I am sure when our three daughters and ourselves need cars in the future, we will be looking to you again. Fondly,Vicky Buske./

woodstock69

Oct 11, 2013

I was looking for a plow truck that was on the small economy side.Burritts had such a vehicle that fit what I needed,but I thought the price was way to high even at sale price.I went back and forth with the salesperson for a period of about 2 weeks.The price was reduced.I was happy and the dealership sold the vehicle.So far all is well.

Anthonyangona

Oct 2, 2013

Will definitely return to buy another car they had wat i wanted and got me in it in less then one day with no.hassel

CNY Scott

Sep 25, 2013

Just an average review here, nothing too negative, you decide when you get there. I started shopping around for a used truck, saw one they had, I was contacted by Andrew Halsey, very nice gentleman, professional in appearance and attitude. When I arrived he was bringing truck up from the backlot, he greeted me, we proceeded to view the truck and he commented it needed to be cleaned, etc... I end this review with these comments... if your gonna sell something make sure its cleaned up, and whatever else that needs to be fixed, replaced or installed is done. This truck could have been sold before I got there if it had new tires, fuel door replaced, washed waxed & put in front of dealership for more exposure. I decided not buy due to other reasons not worthy of noting here. Yes I recommend this dealer.

Brenda

Sep 16, 2013

Great people, very friendly and easy to get along with! Worked with my budget and was not pushy to sell a certain vehicle. I would refer to anyone.

ChrisClark

Sep 7, 2013

best experiance i have had when purchasing a vehicle, andrew treated me great, he introduced me to everyone and made me feel very comfortable i have been telling many people to give burritt a try next time they are looking for a vehicle

Debbie and Herb Wright

Sep 4, 2013

We were very please in the customer service and the overall experience at Burritt Motors and the team was very helpful and knowledgeable. We have and will continue to tell our family and friends about our experience at Burritt Motors and encourage them to let you find them a vehicle as well. We were please with Andrews knowledge in what he was selling us and he also told us about all the services the Burritt Motors Team provides. We plan on taking our new vehicle to them for service and are sure we will be nothing more than pleased.

sxj4236

Aug 27, 2013

Andrew handled all of my needs. Burritt was the only dealership that understood that I could not drive there before talking about price. The dealership was over 1.5 hours away and I did not want to waste my time if we could not come to an agreement about price. Andrew went above and beyond answering all of my questions and getting me into a vehicle in the price range I wanted. The car was as described and the deal/paperwork was done very professionally. I would definitely buy a vehicle from this dealership again and recommend them to everybody. I am very happy with my car, the price, and the service I received.

sxj4236

Aug 27, 2013

Andrew handled all of my needs. Burritt was the only dealership that understood that I could not drive there before talking about price. The dealership was over 1.5 hours away and I did not want to waste my time if we could not come to an agreement about price. Andrew went above and beyond answering all of my questions and getting me into a vehicle in the price range I wanted. The car was as described and the deal/paperwork was done very professionally. I would definitely buy a vehicle from this dealership again and recommend them to everybody. I am very happy with my car, the price, and the service I received.

SandyPonder

Aug 22, 2013

Upon entering Burritt Motors we were greeted by Mr. Halsey. He answered all of our questions, presented us with several options, and was thoroughly professional throughout our interaction. Once we had selected the vehicle we wished to purchase, Andrew and other members of the staff acted swiftly and efficiently so that we were able to complete the purchase and pick up the car the same afternoon. Andrew assisted with all vehicle setup and got us on our way quickly. He followed up 2 days later to check on our satisfaction with our new Traverse - we love it. We will recommend Burritt and Andrew to our friends.

SandyPonder

Aug 21, 2013

Upon entering Burritt Motors we were greeted by Mr. Halsey. He answered all of our questions, presented us with several options, and was thoroughly professional throughout our interaction. Once we had selected the vehicle we wished to purchase, Andrew and other members of the staff acted swiftly and efficiently so that we were able to complete the purchase and pick up the car the same afternoon. Andrew assisted with all vehicle setup and got us on our way quickly. He followed up 2 days later to check on our satisfaction with our new Traverse - we love it. We will recommend Burritt and Andrew to our friends.

dan

Aug 9, 2013

Don't return calls, don't fix problems,don't return emails,don't care about your time or hassles. Second rate business practices and sophomoric responses. Once you finally get anyone responsible to speak with you, its all lip service and no action. Anything to get you off the phone or away from them and then no action or follow up. Terrible from start to finish. Can not repair simple items or comply with simple requests such as which number to call you back at. Managers hide behind salesmen and no one takes responsibility for wrong doings. A bunch of jokers and scammers. Won't be back even if they were giving cars away. Not worth the hassle and romper room antics.

collch13

Aug 8, 2013

The sales person we dealt with was very personable and knowledgeable. Also, he returned phone calls quickly. We were very pleased with our purchase experience at Burritt Motors. We would highly recommend Burritt Motors to anyone looking to buy new or used vehicles. The staff were very courteous and freindly. Thank you!!

austintsands

Jul 31, 2013

The experience I had at Burritt Motors was overall exellent! All staff is very freindly and professional. My sales person, (Andrew Hasley), was very Freindly,professional and assisted me with all my questions and information on the vehicle I had chose to purchase. I am extremely happy with my new Jeep, and I am glad I chose Burritt Motors.

DeeH

Jul 11, 2013

I had a wonderful experience buying my vehicle from Burritt Motors. They were very attentive to my needs and what I was looking for. The whole process was painless! To have the same experience you should go to Andrew Halsey he really knew what he was talking about. We were surprised he was new to the game. It proves Burritt's spends times with their employees. Just like they take care of their customers!!

achrobak

Jul 3, 2013

My wife and I were in the market for a new Chevy Cruze. We have used Burritts primarily for car servicing in the past. After browsing online and looking at several dealers, we were comfortable that dealing with Burritts was the right fit for us. The showroom is very clean, and the staff are extremely friendly and helpful. They were courteous to our needs and were able to work with us. We ended up walking out with our first new car within two days of talking with the sales rep. I was extremely pleased and look forward to doing business at Burritts in the future.

kusetown

Jul 2, 2013

I was looking to trade my 2010 camaro in and was looking around the internet for deals. I was looking for a chevy traverse, used with low miles. I am in syracuse, ny so i looked locally first. I visited bill rapp pontiac, where they took my car for a ride. They came back with an offer, the offer was very low. I asked the sales person, lets talk about what we can do here to get a sale. His answer was the manager took it for a ride and thats all he is going to give and commented on my way out to put some gas in my car. NEVER again would i even consider this place to buy a car or even let anyone i know buy from this place. I had 2 more options that i was looking at and already had been talking to andrew over the phone. Without even looking at my car, the offer was better than bill rapp and he reminded me that anything is possible, come in and let's talk. I drove the 1/2 to oswego hoping not to have wasted my time again. WOW!! What a difference, andrew not only got me what i wanted for my car, but he never said NO. I drove away that day with a new traverse and very happy with the service and all the people. I would recommend burrit motors to anyone looking to buy a car. If your far away, trust me it will be worth the ride. Burrit motors will be my first option when looking for my next car.Misael Fernandez315-422-5371

johnboyjean

Jul 1, 2013

Went to Burritt Motors in Oswego to look at new Silverado Extended Cab Trucks. Was greeted at the door by the receptionist and she immediately show me to Andrew Halsey's desk. He was very polite and professional . First he checked out ALL the incentives that were available for me. I showed him the truck I was interested in but it had been sold. To my surprise he found another truck that they had in stock and asked if I would be interested in it. It actually had options that I would have added any way .I drove it and decided to buy it. I then went to finance and he came up with a much better interest rate than I had from my own bank. Then we were talking and they asked if I had anything to trade in. I had pictures of my 2006 Silverado on my wife's Ipad and they were interested in taking it in on trade and we agreed on a fair price. I would highly recommend Burritt Motors in Oswego to anyone if they are looking for a new or used vehicle. Thank you to Andrew Halsey and all at Burritt Motors for taking care of my wife and myself in or experience in buying a new Silverado at a Great price. Jeanie & .John from Gouverneur

Ac & Ec

Jul 1, 2013

My wife and I were in the market for a new Chevy Cruze. We have used Burritts primarily for car servicing in the past. After browsing online and looking at several dealers, we were comfortable that dealing with Burritts was the right fit for us. The showroom is very clean, and the staff are extremely friendly and helpful. They were courteous to our needs and were able to work with us. We ended up walking out with our first new car within two days of talking with the sales reps. I was extremely pleased and look forward to doing business at Burritts in the future.

izzett

Jun 21, 2013

Andrew is a new sales person I believe in training. He was very courteous and responsive to my needs and concerns. I believe he was being overseen by Jim who is also very responsive to customer concerns. As always a dealer is going to try and get the most money possible from a customer and the customer is always going to try and get the best possible purchase price. I believe we met a happy medium in terms of the combination of purchase price of new car and trade in value of my car. I think I might have been able to get a slightly lower total cost price by going to Syracuse but I felt Andrew was doing his best as a new sales person and he was also responsive to my concerns about the delivery "shine" on my new car. There were a couple of spots that needed to be "buffed" after I gave the car a close inspection. In all I would highly recommend Andrew as someone to deal with. He appears to be a highly motivated and dedicated young man willing to do the best he possibly can for the customer. I do know that it is not the salesperson's decision as to the settled price for the new/trade in value combination.So the "good" rating rather than great rating on the purchase price should be attached to the owner of the company Rich rather than to Andrew.

kjung

May 31, 2013

Larry was a no non sense guy that gave me all the info I needed. I dont care for pushy salesmen and Larry was just the opposite .Would enjoy dealing with him again

larock187

May 24, 2013

Worst experience I have EVER had. Save yourself the hassle and shop elsewhere it is well worth the drive. If you have already purchased something here I wish you luck!!! Thank you for selling me a vehicle in excellent used condition that has had nothing but problems and causing me so many more.

Tangerine1954

May 16, 2013

Burritt Motors has continued to give me the best deals in respect to the many vehicles I have leased and purchased over the years. I would never consider another dealership. The employees at Burritt treat you like family. They will go the extra mile in getting you, the customer, the best vehicle and price that fits your needs and budget. The service staff takes the time to go over any problems they might encounter when you bring in your car and tell you what needs to be done now and what can wait until the next visit. I have been a loyal customer for the past 22 years and will continue doing business with them and reccommending them to others in need of a new or used vehicle. To those I have dealt with over the years, keep up the excellent work that you do.

Joe and Gennifer

Apr 16, 2013

Very professional, accommodating, courteous staff. Very enjoyable buying experience from the initial search for the vehicle with the options requested to signing the final paperwork. No suprises, everything was just as I was told it would be. The deal was actually completed over the phone with the only caveat being my approval of the vehicle after test driving. This was not the typical how much do want to spend a month routine and then having the dealer run the prices up until they get you there. I had been doing research and knew what vehilces were going for and had a pretty good idea what invoice prices were. Larry Johnson at Burritt Motors was our sales contact and he took good care of us. No haggling back and forth, just a cut to the chase reasonable purchase price. Let's face it, the dealers are there to make money, but usaully I feel they are trying to make the year's profit on me. Not the case at Burritt Motors. Larry Johnson was a pleasure to deal with and made purchasing my vehicle an enjoyable and exciting experience. I have found my new dealership.

TimBredberg

Apr 8, 2013

We have shopped at this dealership many times in the past for vehicles and have been very satisfied. The last vehicle we bought from there was during the construction and it was very awkward to purchase the vehicle. The latest vehicle was a 2013 Traverse and we finally got to see the new building and loved it. We haven't shopped Burritt for all these years due to the fanciness of their buildings or even for the pretty flowers, they have what every other dealership doesn't have. The have customer service that you can't find anywhere. I've spent years in the military and I've been to dealerships all over the country but I have got to say I will always buy my vehicles at Burritts just because of Rich and Dave because of the way they make customers feel. Thanks you guys and thanks to everyone in service as well.

bobnpeg

Apr 8, 2013

Very friendly and casual setting for sales and service.We like this dealership for service over the years on our Chevrolets and in recent years have been purchasing our new Chevrolets here.

deanna1581

Apr 8, 2013

Larry was very respectful and was very compassionate towards what we wanted. Larry worked wonderful for us and we would recommend him to anyone. Our opinion is Larry is your best sales rep and when we look for another vehicle we want to continue to work with Larry. Our last experience was with Jay Britton and we were not very satisfied and when asked to work with Larry this time around we were very pleased and are willing to come back. Larry was willing to go the extra mile to meet our satisfaction and was in constant contact with us and made us very happy and comfortable. Larry was very profession-able and met every one of our needs and wasn't scared to try anything to make us very happy.

Gary and Linda

Mar 15, 2013

My husband and I were extremely happy with Burritt Motors. Jim Congdon was very helpful with internet salesmanship and Jay Britton was extremely pleasant and professional when it came to selling us our new vehicle.

DerickStone

Mar 4, 2013

We had a great experience at the dealership and would recommend to all. The process from start to finish was seemless and without any problems.

loomis7

Mar 2, 2013

i am very pleased with the purchase of the truck i bought at burritt the staff was very helpful.the waiting room is great family orriented a very nice employee offered my 19 month old a snack.we were sat down and explained everything and all questions answered.when we would call our calls were returned in a timley fashion.instead of making us wait for a certain employee if they were busy another would assist us.i was given a nice tote bag when i left and was very warmly thanked and asked before i left if i had any other questions and told not to hesitate to contact them if need be.

allygrace5

Mar 1, 2013

I woluld like to say that Anita did a great job to assit us in getting our equinox . Friendly, answered all our questions, hard working as I am sure it was not a easy job to do but she did it! She kept us informed as to what was happening during the process. I would reccomend her to family and friends. Antia , Thank you! I would also like to thank Mike for all his hard work. Professional, non judgemental, friendly, thorough, I know it was not easy but he got us the best deal financialiy , i appericate all you did. I am pleased with the equinox and so happy to be out of my lease. A weight as been lifted off of my shoulders , and it is because of you!!!! , Mar Gatewood

biggiepat

Feb 20, 2013

Bought used 2009 Subaru Forester. Came from NYC to Oswego because the dealership seemed to have a good rating and the sales person (Anita) was very nice and helpful. I check the car out and it seemed to be in rougher condition than what was listed and what I was told. The interior wasn't in top condition and I wasn't told about a small rust spot and a dent in the side. As an internet customer I need as much information (good or bad) before I make the 5.5 hour trip up. I had to ask for the air filters to be changed and when I checked the fluids the coolant was low. It's obvious that they just want to flip used cars without really taking care of them first. It would be nice if they would automatically change the wipers, top off all fluids...and most importantly make sure the vehicle is sound. Only thing they did do without asking was change the oil.After the sale is when all niceties stopped. On the way back to NYC I felt something in the front end, took it directly to my families auto mechanic and turns out the front struts are leaking...something that should had been apparent to their mechanics and then fixed. I tried in vein to get something resolved with the dealership for 2 weeks. Phone calls go directly to voicemail. Emails do not get answered. I sent emails to Jim and Rich with no reply. The 2 phone calls I did get but missed I returned promptly to only get voicemail again...and with no follow up.Not sure about these other ratings, but it was not my experience. I would not recommend this dealership at all. The professionalism and customer care stops right after you put your name on the line.

biggiepat

Feb 20, 2013

Bought used 2009 Subaru Forester. Came from NYC to Oswego because the dealership seemed to have a good rating and the sales person (Anita) was very nice and helpful. I check the car out and it seemed to be in rougher condition than what was listed and what I was told. The interior wasn't in top condition and I wasn't told about a small rust spot and a dent in the side. As an internet customer I need as much information (good or bad) before I make the 5.5 hour trip up. I had to ask for the air filters to be changed and when I checked the fluids the coolant was low. It's obvious that they just want to flip used cars without really taking care of them first. It would be nice if they would automatically change the wipers, top off all fluids...and most importantly make sure the vehicle is sound. Only thing they did do without asking was change the oil. After the sale is when all niceties stopped. On the way back to NYC I felt something in the front end, took it directly to my families auto mechanic and turns out the front struts are leaking...something that should had been apparent to their mechanics and then fixed. I tried in vein to get something resolved with the dealership for 2 weeks. Phone calls go directly to voicemail. Emails do not get answered. I sent emails to Jim and Rich with no reply. The 2 phone calls I did get but missed I returned promptly to only get voicemail again...and with no follow up. Not sure about these other ratings, but it was not my experience. I would not recommend this dealership at all. The professionalism and customer care stops right after you put your name on the line.

xkellyx59

Feb 15, 2013

I did a great deal of research to find the "perfect" used car at a good price. Using the internet service I set my heart on a Dodge Charger.Mr. Congdon was attentive and helpful and what appeared to be very honest....not the stereo type car sales rep. His attentiveness to detail and overall professionalism was above and beyond!Bob Galloway was a pure delight! As I had been preapproved for financing I expected no great deals on rates but Mr Galloway found me a better rate! Due to the fact I had traveled almost 2 hours I was hoping to bring the car home with me....and Rob made it happen. My wait was acceptable and entertaining to say the least by Mr Galloway. He is a huge attribute to the business.The only true down time I experienced was about ten minutes of which(although I didnt catch her name) I was in an extrememly nice conversation with the Receptionist at the front desk. She waas a delight.From the minute I walked into the beautiful new facility to the moment I drove away the entire experience was above reproach.Thanks to all I encountered and keep up the good work!

lizbenoit

Feb 13, 2013

Although our visit was a very stressful one we feel the Rich really did his best to get the job done.I had a great feeling about him from the first phone call we had. We had numerous changes due to the incentives we were offered changed on the first of February. The price of the truck changed 3 times. We had to go from the Chevy Silverado 1500 LT to the LS our credit history is a big factory so it was a push to get us approved for a price we could afford and we do realize that things happen. When my husband arrived to pick up the car being told everything was fine and we were all set to go the bank called and required a copy of a W2 leaving my husband sitting stranded at the dealership not knowing if he was getting the truck or not. I in turn had to leave work to get a copy of our W2 and email it to Rich. My husband sat for 3 hours stressed out. He knows this was in-part the banks fault and not the dealership its self but it was extremely stressful and embarrassing none the less. I really like Rich and would recommend him again he really seems to care about the people he works with. This experience although happy with the end results and love our new truck has left a bad taste in our mouth we aren't soon to forget.

mpryor62

Feb 9, 2013

We purshased a 2013 Cruze. Prices (sale and trade) were very good. Anita was very helpful, friendly and knowledgeable. There was no pressure to buy which I find very important.

notforme13126

Jan 28, 2013

I had a 5pm appointment set up to test drive a used SUV at this dealership. When I arrived, the salesman was on the phone with another customer so I had to wait. 15 minutes later, the salesman met with me briefly and stated that he would pull the vehicle to the front of the building so I could see it and take it for a drive. Ten minutes later, he returned and informed me that the vehicle was out of gas and had a dead battery. At this time, I had been there on site for 25 minutes and still had not seen the vehicle. He asked me if I wanted to go out back and look at the vehicle with a flashlight. Really? We venture out back and he hands me a smartphone with a flashlight ap. I check out a few things on the vehicle. Inside passenger door mechanism was broken and front fiberglass bumper was cracked. At this time, I asked if the vehicle was a single owner trade in. The salesman informed me that it was, and that the prior owner had traded in the vehicle on a truck. We then returned to his office. When we got to his office, I asked for the carfax report. As he scrolled down the screen, I noticed something wasn't adding up. It showed that the car was purchased by Burritts from Syracuse Auto Auction, and had been a former lease. I thought you said it was a single owner trade? After that, the salesman became persistent at trying to get me to shake on a purchase deal which I quickly said "I don't think so, I havent even driven it." He assured me that I could come back in the morning and drive it and that a different salesman would be able to help me. After thinking better of it, I decided not to return and to no surprise did not receive a follow up phone call from anybody at the dealership regarding my experience there that evening. I would not recommend this dealership.

shannon 913

Jan 17, 2013

Every experience at burritt has been positive and great! Staff is always extremely friendly and accommodating, plus the newly renovated building is a beautiful and welcoming atmosphere!

bagman93

Jan 5, 2013

My daughter and I needed to replace our car and truck. We wanted to work with a local dealer as it helps the local economy. I had dealt with Jim ,in the past, when buying a a car for my younger daughter and he had been very helpful. My older daughter lives in Washington D.C. Her car was totaled just before Christmas and a replacement was needed before her vacation ended.Jim arranged all the paperwork involved in transffering the car So my daughter could drive it back to D.C.In my case, I was in desperate need of a replacement truck. Mine was quite literally falling apart. I stopped in to talk with Jim and he had what I was looking for on the lot.

jeaton001

Jan 2, 2013

Motovy Deals is a web sight, that displays Corvettes in the 150mile radius of Ithaca, NY. Burritt Motors placed a 2006 Vet on their Web that I was very interested in. I called Burritt Motors to see if the car was still available and it was. Upon arriving, Larry Johnson greeted us and brought the Vet around for out inspection. I asked if it was possible to take it for a test drive with a fellow mechanic friend of mine; Larry was very open to us about taking the car, gave us some quick instructions as to where to go and we were off. Larry was just great, no pressure in selling the car, we stayed in touch, we bargained and agreed on a price that I could live with. I would recommend Barritt Motors to any one, the staff treats you like family, I was very impressedJim Eaton

hacksaw

Dec 20, 2012

thi was a easy job of replacing a vehicle lost in a accident . everyone was great went out of their way to make it an enjoyable time if spending money can be enjoyable.:)

Joe Stramonine

Dec 19, 2012

I was extremely pleased with the quick response to the internet inquiry I did for my vehicle, in addition, Anita was very accommodating to my schedule. When I visited the site to view the vehicle that I was interested in, Anita did everything she could to make the experience a worthwhile and enjoyable one as I had driven approximately 60 miles to the visit. Between Anita and Rich the deal that was offered to me was one that I truly believe could not have been beat by any other dealer. When I returned to pick the vehicle up, everything was tip top and I had a very short wait time until I was able to drive away in a vehicle that had been fully serviced and cleaned and an outstanding value. I would recommend Burrit Chevrolet to anyone looking for either a new or used vehicle, it was the most pleasurable car buying experience that I have ever encountered in my life.

jlstram

Dec 19, 2012

I was extremely pleased with the quick response to the internet inquiry I did for my vehicle, in addition, Anita was very accommodating to my schedule. When I visited the site to view the vehicle that I was interested in, Anita did everything she could to make the experience a worthwhile and enjoyable one as I had driven approximately 60 miles to the visit. Between Anita and Rich the deal that was offered to me was one that I truly believe could not have been beat by any other dealer. When I returned to pick the vehicle up, everything was tip top and I had a very short wait time until I was able to drive away in a vehicle that had been fully serviced and cleaned and an outstanding value. I would recommend Burrit Chevrolet to anyone looking for either a new or used vehicle, it was the most pleasurable car buying experience that I have ever encountered in my life.

shawn286

Dec 13, 2012

Over the years I have dealt with a couple dealerships and I have to say you guys are doing things right! I originally came to Burritt a couple years ago to have some warranty work done on my Silverado. I was very impressed by the service department and the overall feel of the dealership. It was an easy choice of which dealership I wanted to work with when it came time to purchase a new vehicle.

tubamaphoner

Dec 11, 2012

I was not please to drive 4 hours to wait half an hour to fill out paperwork. Anita seemed to be the only one working Friday night. I can understand the sales person I talked to being busy, but there should be other sales representatives available, so three customers trying to buy cars aren't all trying to use the same agent. The price was great but I wasn't very happy that the dealership wasn't willing to come down the 2% I was asking, to make it an even purchase price. When I called the first time and said that I wanted my payment to be about $200 there didn't seem to be any desire to sell the truck to me. After many calls I was able to work something out, but please take in all the information to make the sale the first time. I continued to look after my initial call, had I found something I would have purchased elsewhere, due to not being locked in on the first call. On a high note I left my garage door opener in my trade and they quickly mailed it back to me.

klaurion

Dec 7, 2012

This was the second time I bought a new car from Burritt Motors. I returned because of the stress-free atmosphere. It is a one-stop shop for me and I trust them to be efficient in managing every aspect of my purchase.

btunaley

Nov 20, 2012

We needed a car quickly, and we would definitely recommend the service at Burritt Motors. We walked in with a certain car in mind, and the salesperson, Anita, who was off-duty at the time, assisted us right away and let us take our time asking questions and test driving the car. We made a decision and were able to have the sale wrapped up within a few days. We were impressed with the level and quality of service that we were shown, particular from Anita. We love our new car, and would not hesitate to recommend Burritt Motors to our friends and family.

DrKell

Nov 11, 2012

The service was great. We worked with Rob and he was helpful and knowledgeable. We ended up buying and taking home our Toyota Prius the same day. While we got a great deal on the car, and the car was otherwise in great condition, the inside of the car left much to be desired. It was filthy!!! Dirty seats, coffee stains around the cup holders, grime on the controls. And the smell was like a man worked all day and threw his dirty work boots in the back. It took us over an hour of scrubbing with armorall cleaning wipes and fabric cleaner to get everything in decent condition, and of course a solid air freshener. This is the biggest way they could make more money on their cars......detail them!!!

debmark.braggblanchard

Nov 11, 2012

I was searching for a used LTZ Tahoe with specific options with low miles and a good price . With the help of Rich and Jim they found the Vehicle that fit my requests. They were very good at informing me of available vehicles . Everyone at Burritt's was very nice as I was there at least 2 times a week until they found the Right Tahoe for me .

colt45lax

Nov 8, 2012

I was looking for a 2011 Chevrolet Impala. Burritt Motors had one at a very good price. The sales team did a good job at providing me with options a together we found a car at a pricepoint I liked along with a great finance rate. I highly recommend Burritt Motors in Oswego.

Mike Manno

Oct 28, 2012

My wife and I visited Burritt Motors interested in looking at the 2013 Chevy Cruze. I must say that was the most enjoyable hassle free experience we have ever had when purchasing a vehicle. There was absolutely no pressure. The staff from the owner all the way down were very pleasant. I would recommend Burritt Motors to anyone.

carshop

Oct 15, 2012

A previous review I had done mentioned how filthy the used vehicle was when I picked it up. I would like to add to that my experience getting my trade in paid off. Burritt Motors takes 20 days to make a payoff, so plan accordingly when arranging a payoff balance. In my case, they sent the payoff to an incorrect credit union - one I had never dealt with. After I received a bill for the vehicle that I traded in, I began to investigate the situation. The salesman assured me payment was made on a particular day. Days later with no sign of the payment, my wife spoke to the salesman and he assured her payment was made on a different day. When she attempted to find out which day was the truth, he hung up on her. It turns out the money was sent to the wrong place. After many phone calls, 27 days after the purchase of a vehicle, our trade in was finally paid off. Be careful, watch carefully.

scomerfo

Oct 5, 2012

I have always found everyone at Burritt's friendly, helpful and accommodating. I've bought several cars at Burritt's. Larry Johnson is the best. I will continue to seek him out for my salesman. I am also extremely satisfied with the service department at Burritt's. I'm sticking with them!

billandbarb

Sep 29, 2012

My family has purchased 5 new vehicles here in the last year,we are all completely satisfied,no other dealer has ever been so easy to deal with.We are treated with politeness and patience.My niece purchased her first brand new car and Rob Galloway as always went out of his way to be helpful to her and we appreciate him so much.

james.a.scott2

Sep 22, 2012

Have been dealing with Burritt`s for quite some time everyone has treated me very well all the time. right from the very top the owners to the service department

Tiffany

Sep 11, 2012

I had a great experience at Burritt Motors. I'm the kind of person who doesn't like pushy sales people and that's exactly what I experienced at Burritt Motors. They gave me the time and space to make my own decisions and were very helpful with the car buying process! I also ran into a problem with my car 3 days after I got it and staff at Burritt Motors were very attentive and hurried the process along so I could be on my way with my new car.

no nickname

Sep 11, 2012

Our experience buying a LaCrosse 2013 from Larry Johnson was very positive. He was very patient and upbeat under less than desirable conditions. The business is undergoing major construction issues, and physically presents difficulties in dealing with customers. When the time came to show us all the new bells and whistles on the 2013 LaCrosse Larry was an expert, and he took the time to explain the function of each button and he patiently answered all of our questions.I would recommend Burritt's to anyone interested in buying a car. Thank you Larry for a pleasant buying experience. John & Linda Gowda

Satisfied Customer

Sep 8, 2012

Burritt Motors is currently in the middle of a re-model and that is complicated even further by road work.I'm assuming that's why we couldn't find any sales people on the lot. All of the sales people were in the trailers located on the other side of the building. Once we located a sales person, the rest of the process went smoothly.

Bearsfan

Sep 5, 2012

I recently found a Ford Escape that I went out to Burritts to look at. I had been to Burritts in the past and did NOT have a good experience so I was hesitant to go but Kelvin was my salesperson. (Not the same person as the first time.) It wasn't the color I wanted but it was OK. I sat with Kelvin and I couldn't pass up the deal. He was great and I will look him up again when I'm ready for my next vehicle. I LOVE my Escape even more than I thought I would. Thanks Kelvin!

Doc K

Sep 4, 2012

We recently purchased a used car with the help of Larry Johnson. We did not have a specific model in mind so Larry lead us though the process, allowed us to test drive the vehicles and ultimately find the deal the fit us the most. The rest of the dealership helped out by securing a finance rate better than the one my bank could offer and getting the car ready for delivery. It was a very painless procedure and we even had fun....Thanx ! (PS: only scoring a 3 on the facalities because they are in the process of rebuilding the dealership)

Mach Z 809

Sep 4, 2012

I was so happy with Burritt Motors during my new truck purchase, I bought a certified preowned car for my wife. They gave me a great discount and fair trade. Now my wife is smiling every where she goes in her like new preowned car we got from Burritt Motors

Chrysler 200 lx

Sep 1, 2012

Although I had slight negative equity on my vehicle I am very happy to say Burritts gave me more for my trade than any dealer in CNY would. And im not talking about a couple hundred bucks im talking thousands aprox 2-3000 do be exact. what an amazing difference also the car I bought from them was 2012 Chrysler 200 lx which they sold to me well bellow book and it only had 6,000 miles on it. the only thing even remotely negative thing i can say is i did have a past experience with the service dept. that i was very unhappy with and ended paying out of my pocket for something i didnt even know was gonna cost me a dime. And what cost me over 100 dollars i could have done myself in less than one minute.

Buyer

Aug 31, 2012

Con: I purchased a used vehicle, and was told the vehicle would be "detailed" and ready for pick up. We made an agreement to purchase it on a Friday, with pick up scheduled for the following Thursday. When I picked it up on the scheduled day, I was in a hurry to bring the vehicle home to show my wife. When I got home and showed it to her, she asked why the interior was so filthy. There were fingerprint stains on the visors, chocolate crushed into the seat, filth caked on the vinyl accessories, stains on the headliner. The center console, when opened, was terrible filthy. She folded the rear seats down to find food stuck in the seats. It was not worth the hour drive to go back to Oswego to have them detail it. They had 6 days and this was the best they could do. So I got a bottle of oxy clean and a bottle of armor all and now the vehicle looks brand new. I would recommend that you specifically request that any used vehicle that you purchase here be cleaned, and ask the salesman to inspect the cleaning before you pick it up. Also, on the way home, the low tire pressure indicator came on. Two of the tires were low and I had to stop and put air into the tires. This should have been checked before I picked up the vehicle. Plus: There was a mistake in the finance area. My credit card was mistakenly charged, and when I called it to their attention, they reversed the charge immediately.

Jason

Aug 30, 2012

My experience at Burritt Motors has always been a positive one. When I decided I needed a larger SUV with options my current vehicle did not have, I decided to go back to Burritt Motors. My salesman, Kelvin, did an excellent job to make my buying experience a pleasant one. With the facilities currently undergoing an expansion and remodeling, it did not seem to hinder the businees environment. I cannot wait to purchase my next vehicle at Burritt Motors.

JBird1

Aug 29, 2012

Jim made our first leasing experience a very pleasant and easy one. He took the time to explain the lease agreement and made sure all of our questions were answered. He never pressured us into anything and we never felt rushed at any point. There is a reason why someone is at a car dealer for 10 years and does not own it....A+++++++++++++ from us. We love our new Equinox! Thanks Jim!!!

msjude6999

Aug 19, 2012

Dave Smith was very kind and listened to me. Any questions I had or conserns he helped me by being patent and answering all of my questions. I would recammend everyone to go see Dave for buying a vehical.

Jess2e

Aug 17, 2012

The staff went out of their way to make sure I was a satisfied customer. Made my buying experience more comfortable.

Cruze

Aug 8, 2012

Very happy with my purchase at burritt motors in Oswego. Dave smith took great care of the Proccess with me buying my first brand new car he made it simple and stress free helping me along the way with whatever questions I had . The financial team there also helped be get the best deal possible I would defiantly buy again there I am very happy with my purchase and the customer service that I received.

Cruze

Jul 29, 2012

Kelvin helped me buy my new car. It was all a great experience n I walked away happy !!!!

Nancy

Jul 20, 2012

I drove from Sandy Creek NY, to visit Buritt Motors in Oswego NY. I was helped right away and asked what it was I was looking for. My salesman Kelvin Sims was very professional and helpful. I drove a couple of cars and decided on one of them. I was able to pick up the car the next afternoon. My whole experience was great. The whole Buritt team is very knowledgeable and they make you feel at ease with the whole process.

John P

Jul 16, 2012

In searching for a work van for my business, I located one online at Burritt Motors. I decided to take a drive to check it out, and found that it was actually better than described to me over the phone. So good in fact, that I bought a second (similar) van the same day. The entire transaction was seamless, and very professional. Even though I drove from Syracuse, it was well worth the drive. I would highly recommend Burritt Motors.

Drywall Dave

Jul 16, 2012

First i want to say Dave Smith is the best salesman in the business. Would work with him again in a heartbeat. Honest as the day is long. The truck was a nightmare. Not only for me but them as well. 3 days after purchase it broke the flywheel. Took it back and they replaced it ( with a used one ). A few weeks later it broke another flywheel. I purchased a heavy duty one myself that they installed. A month or so later it broke again. After many weeks and heated discussions they decided to send it out to a transmission shop. I was driving a loaner truck for quite a while while they tried to figure out what to do. The transmission shop told them he rebuilt the tranny and it was good to go. Drove it to work and it was " banging" into gear and broke down on the thruway. 2 days later, back to the shop where the truck sat for a few weeks while they tried to decide what to do, and i was back in a loaner. We had another heated discussion and even tried to put me in a different truck (my request). Numbers did not work so they agreed to send it to my transmission guy. 4 days later, many thousands of dollars out of their pocket, and a lot of aggravation for all involved, i got my truck back and it finally drove perfect almost 9 months after purchase. Dealer stood behind the product when many would have said "hey you bought used. What do you want us to do"? Yes that was said during the heat of the battle but we all were very frustrated. Quality shop in my book. Thanks to Dave, Chris, and Rich for doing the right thing.

Tim B.

Jul 14, 2012

We have bought many vehicles from Burritt Motors. My wife just bought a brand new Malibu and I traded my Silverado in for a new one. Dave Smith has been a wonderful salesman the entire time and even the technicians are amazing. They are the best around. I wouldn't go anywhere else to buy a vehicle. As for others saying that they had to wait to see/talk to someone, I don't think they realize how busy and well known Burritt motors are; but they are so worth it. No low balling you on a trade, amazing prices on vehicles; new and used; and they even treat you like family! I wouldn't go any where else! Thank you guy's, love the new truck and Malibu!

Chevy Fan

Jul 8, 2012

Everyone that we dealt with was very nice and answered any questions we had. We had an excellent buying experience at Burritt Motors, and we will shopping there again when we are ready for our next vehicle. I would suggest anyone looking for a vehicle give them a chance. I drove 2 hours and I am glad I did. Thanks To Jim And Mike for your help.

Rich H

Jul 3, 2012

I sent jim and email and responded rather quickly, i ended up with a new 2012 chevy p/u which i love and they did everything that i needed to have done to pull my camper, we be dealing with them for further purchases

Malibu Lover

Jun 29, 2012

I purchased a 2012 Chevy Malibu on 6/27/2012 from Dave Smith at Burritt Motors. It was an excellent experience. Dave was very helpful in explaining all the features of the car and answering all our questions. I would highly recommend Dave and the dealership. I purchased the car from Burritt's because of the excellent service that I have received in the past. Nan St. John

Black Tacoma

Jun 26, 2012

They handled themselves very well despite working out of trailers due to construction on their building. I was able to buy the exact truck I came in to test drive at the price I wanted without needing to do any haggling. The specific truck I wanted was rare and took months to find it "locally" for a non-inflated price. Everything was ready when they said they would be ready. All the work they said they were going to do to the truck was done, and done properly. They even got me a better interest rate at my bank than I did. Due to it being vacation season I was passed around to different but my primary salesman, Jason Laundre, and everyone I dealt with were professional and not pushy in the least. We will consider Burritt first when our next vehicle is ready to be replaced, despite being 40 miles away.

Timothy

Jun 25, 2012

Last Friday, June 22, I leased an Equinox from Burritt Motors. This makes my 13 vehicle in 22 years with this great dealership. I plan on buying/leasing all of my cars at Burritt Motors. From the owner, Chris Burritt, the service department, to the financial end headed by Mike Deforge, and the salesman, Dave Smith, this is is a first-class operation. The personal service and attention to my needs and wants in a car and it's service is what sets it apart from other dealers I dealt with prior to 1990, when I purchased my first car from Chris Burritt. 22 years later, I have gone only to Burritt Motors for my cars because of their professionalism, outstanding staff, and the personal touch that is so important today. I highly recommend Burritt Motors to anyone looking for a vehicle.

mikejr1108

May 31, 2012

First of all I would like to say that the car buying experience was okay. Larry was good salesman, very friendly and seemed to work with you to get a deal done. There was no pressure to buy, he let you test drive and if the numbers work then the deal would go through.Here is the major reason why I considered this dealership to be a bad place to do business. I was approved for financing at my credit union prior to the sale. However, they had talked me into allowing them to try to beat their rate, and they did, by 1.5%. Sounds good right? The problem is that they asked me for a 10 day payoff on my current loan as I was trading that vehicle in. The deal went through, and other than having to return to the dealership the next day to clear the check engine light, everything else seemed to be good.....until 16 days later, and my loan through Auburn Community federal credit union was still not paid off. I tried calling and emailing to find out what was going on and the person who was in charge was "off this week." I called my credit union to see if they had received a payment and they said no. They called and after getting bounced around to 3 different people and demanding to speak to a live person did they find out the check MAY HAVE been sent this week.So for 2 weeks now, and after making 2 bi-weekly payments, and over $100 of interest on a vehicle that I traded in 16 days ago, I still don't know for sure if a check was sent out, or even cut. I believe that the day I signed the title over to them, they bought the vehicle and the check should have been cut the same day. Drop it in the mail the next day, and with my credit union only being about 30 miles away from the dealership, it should have been paid off the same week. Lets say I didn't finance and I paid cash, would that mean I could drive off the lot with a new vehicle and say "oh well I'll be back in sometime this month with a check to pay for it?!" I don't think so.

chamberlin

May 17, 2012

Buying a new car was never a fun thing to do, with all the games and high pressure sales people. However my experience at Burritt was wonderful. I test drove four different cars and not once was I pressured By Kelvin to buy. He stayed in touch with me via email and informed me of different vehicles for sale. It was such a pleasure to be able to go in, test drive a car and leave without hearing the standard "whats is going to take to put you into this car today?" The prices at Burritt are priced to sell, there is no haggling over the price since they set their price so low there isnt much to haggle over. They give you a very fair trade in for your present car and their cars sell so fast I even missed out on a few that I was interested in. I cannot say enough about this dealership and the positive experience I had and I would recommend it highly. Kelvin was professional, very knowledgeable able the cars and a pleasure to work with.

Josh H.

May 16, 2012

I recently bought a vehicle from Burritt Motors back in December 2011. Just now getting to writing about my experience, it was great though. I bought a certified used 2011 Chevrolet Impala that was previously a rental. I got a great price on it, one of the lowest prices around which is why I went to their dealer first and I live in Oswego so that was another plus. The buying experience was great Larry Johnson was the salesman I had dealt with and he was great through the whole process as well as Mike DeForge who got me a great interest rate. Overall my buying experience was great and the one oil change I have had done so far there was done well and in a reasonable amount of time. I plan on doing buisness with them again in the future.

sandyswiech

May 8, 2012

I was very pleased with the experience I had dealing with the team at Burritts Motors.When I first walked in , I was greeted with a warm smile and a firm hand shake.I was treated as if I had been a personal friend for a long time. Dave and Rich were in good communication with me on the phone.The paper work was pain free.All of my questions were answered with a smile.I appreciated the bumper to bumper tour of how everything worked inside the van.This was very helpful.It put me at ease when I finally drove away.I have been praising Burritt Motors team to all of my friends and family and will continue to do so.

dogsled

May 8, 2012

Good experience dealing with Larry Johnson at Burritt Motors. This is the second vehicle in 2 years. Would recommend to others. Will be buying another vehicle soon.

mamma13126

Apr 24, 2012

This is the second car I bought from Burritt's Motors, Larry helped me to find the car I needed, he listened to what I said and he found the car that fits all my family's demands.Michael helped with the financial part of the deal, he answered all my questions and he found for me the best deal out there.I had an excellent experience. Definitely I will go back to Burritt's Motors for my next car.

vruggio

Apr 24, 2012

They gave me the best tradein value on my vehicle!They were able to get me a better intrest rate onmy vehicle loan than my own Credit Union could; even though there was a "Rate sale" going on at my Credit Union!They put time & money into my newly purchased used vehicle& did what they could to answer my concerns within reason.I am satisfied with my overall expirence at Burritts!I will buy here again!

rgehan

Apr 21, 2012

Dealing With Jim and Burritt Motors is always a pleasure since we relate well. He has always been there to help us in our purchasing needs and gives us plenty of time and space to make decisions. He also tries to get us the best deal he can find for what we're looking for, so you could say he fights hard for our loyalty.

Robert Kuzdzal

Apr 16, 2012

Very, very satisfied with our entire experiance. Second vehical we have perchased from Burritt. Chris, Rich, Mike and Kelvin are always very professional with a down to earth attitude and were attentive to all our needs. Will return again and recomend Burritt in the future. Robert Kuzdzal

dt2

Apr 14, 2012

One nice thing about Burritts is everybody treats you like you are their customer even if you are working with someone else. Also if you need something outside of regular business hours they usually find a way to help you out. Jim Sherman is the best service manager I have ever worked with anywhere!

mferlito1

Apr 11, 2012

My recent purchase with Burritt was excellent in every way, my wife and I have been dealing here for the past several years and continue to buy from Dave Smith who has been very helpful in every way from sale to trade in. " Thank you Dave "

mjliepke

Apr 5, 2012

I would say that my experience was mostly great. Larry was wonderful as was most everyone else. Larry was personable, and very helpful. He should be the mold that other car sales consultants are made from. Rob Galloway was able to secure an excellent loan, and I appreciate that. However, he was unprofessional at times. He suggested that I take out his loan and then refinance right away just so he would make the dealership more money. I understand it may be a difficult job, but please do not tell me how hard you worked for me or use guilt as negotiating tool. That part put me off. I bet if I paid 100% cash for the vehicle he would try to convince me to take a loan out and pay it back the first month just so he could make some money. That is exactly the same logic that lead to our recent financial debacle. I have good credit for a reason; I try not to do stupid things with my money. I would use this dealership again and recommend it to a friend. "Go see Larry."

rbaumbach

Mar 27, 2012

Dave was very helpful when we first went to Burritt Motors to determine which vehicle would best meet our needs. We wanted to look at both the Traverse and Enclave as we plan to use the vehicle for day to day trips to work, but more importantly to travel to visit our adult children who live several states away in most cases. Dave made sure both vehicles were available for my husband and me to road test, and that made our selection easier, deciding on the Enclave for it's quiet ride and interior luxury, as well as the stylish looks on the outside.We ordered a new vehicle, it came in very quickly, and both Mike DeForge and Dave worked very hard to arrange the financing of the vehicle to our best advantage, and get the Enclave delivered to us very quickly. As a teacher, I expect to learn everything about the vehicle before taking delivery, and Dave took the time to show me everything about the new Enclave, specifically addressing the comments to me, as I will be the primary driver. He did a very informative, sensible, and logical presentation so that I knew how the operate all of the Enclave's many technological options! All in all, a very pleasant experience throughout!Ruth Ann Baumbach

rameenmohammad

Mar 26, 2012

I have bought both my trucks I have ever owned from Burritt Motors with Jim's help. He is professional and focused on getting me, the customer, what I need. I trust him and he has done very well by me. I recommend Jim to all of my Friends.Rameen Mohammadi

DOYLE06

Mar 16, 2012

I would like to say it was a pleasure to purchase from Burritt. Jim gave me no pressure and none of the classic car salesmen pitch. The gentlemen in finance did a great job also. We are very satisfied with the whole process and most likely will make our next purchase there. We also will recommend Buritt Motors to everyone we know!

amybordy

Mar 15, 2012

I live in Syracuse, so Larry advised me throught the whole car buying process. I used the web site to look and learn about available and e-mailed my 4 potentials to Larry. I met with him on a Friday afternoon, my most convenient time. Larry and I discussed my 4 potentials and negated two. By this I mean he took time to have a conversation about my car-needs and taste. From the two, Larry advised me about the value of GM certification so I test drove the Chevy Colbalt. I liked the car and from that point Larry took care of every known purchase detail for me. I was absolutely sure I was getting the best deal possible!! The financial/loan consultant was excellent and got me a lower interest rate than expected. So much so, I was able to purchase the extended waranty. When I came back on Monday to pick up, I recieved the same great care as I did when making the purchase and I drove off in a car I love. I would highly recommend both Burritt and Mr Johnson to assist any of my family and friends to purchase their next vehicle.

sofie

Mar 9, 2012

Great Job Everyone !!!!! Leasing just got so much easier with Burritt and we will be bak again. I would reccommend your dealership to all my friends. Thanks again Chris and Rich The Cafalone's

12281998

Mar 5, 2012

Our growing family purchased a 2010 Dodge Grand Caravan from Burritt Motors. During the test drive, there was noticeable noise from the rear brakes. I made the purchase contingent upon that problem being addressed. The problem has been looked at 3 times since the test drive. After the final visit as a result of turning the rotor, it has quieted a bit, but the problem is not gone and still reoccurs. In the end, I'm going to say it's a bad pad or rotor they didn't replace. I'm not going to waste any more time on it, and will fix it myself when the weather gets better.Now this next issue gets to me a bit more than the bad brake work. I was told with our sales agreement my truck would be paid off immediately with the amount from the trade in. I bought the vehicle on February 7th. It is March 5th, my credit union still has a balance on the loan for my former vehicle. I was told after initially checking 2 weeks after the purchase it could take up to 20 days. Fine. It's 27 days. Not fine. It's the small things that mean a lot. The small things were not addressed. And no one has really reached out or even apologized for any of this. I received 3 automated "Thank you" emails and that was the extent of the niceties. I think word of mouth is everything, and I really wanted this to be a good business relationship I could tell others about. Sadly not the case, and in fact quite the opposite.

jschleicher

Mar 4, 2012

We had asked for Dave Smith, he was referred to us from a friend. Dave was very helpful and friendly from the moment we got there. He made the whole purchasing process as simple as he could. We will definately purchase from them in the future.

lakal08

Mar 1, 2012

Burrit Motors where awesome. I highly recommend them to anyone who is looking for a new or used vehicle. They are very friendly and ready to help. They have great communication even after the purchase.

mcoffey

Feb 29, 2012

Went to Burritts with the mindset I wanted to get a new vehicle but was in no hurry to get one. Once there I was met by salesman Dave Smith who had me signing the paperwork in less than an hour. Dave and I talked about the Chevy Cruz and I determined it fit my needs. Dave was extremely helpful, knowledgable and above all - people friendly which made my decision to buy a new Cruz an easy one. Go to Burritts and ask for dave.

DugnLin

Feb 22, 2012

My husband and I communicated on-line with Jim (internet manager) and he wanted us to come in and talk with him. We made an appointment and had to wait approximately 20 minutes for him to get to us (frankly, we didn't care who we spoke with). Jim showed us a truck that we were not interested in at which point my husband told Jim exactly what we were looking for and the amount we wanted to spend. When we left, Jim said that he would find us a truck and that he would be in touch, perhaps as soon as the next day. We NEVER heard from him again (this was almost 2 months ago). The following weekend, we went to East Syracuse Chevrolet and bought a 2007 Chevy Silverado from a very courteous salesman and are VERY satisfied. We wanted to keep our money within the county we lived, but this was impossible with the level of salesmanship that is available.

chubs

Feb 18, 2012

The experience dealing with Dave Smith (salesman) and Rob Galloway (for financing)was very positive. The process of buying the vehicle was made very simple and enjoyable. Definitely would refer other people to them to purchase a vehicle!

mpryor62

Feb 17, 2012

We recently purchased a 2012 Chevy Equinox from Burritt Motors and are completely satisfied with our purchase and the whole process. We worked with Kelvin Sims and he was great. We initialy contacted him via email and he was always prompt and knowledgeable with his responses. When we went into the dealership to meet with him we were equally impressed. In the past we have not liked the hassle and pressure sales of past car dealerships and were not looking forward to the process, but this time we were pleasantly surprised.Kelvin was very helpful and located the car we wanted and worked to get it for us at a price we were very happy with. Even the negotiation of our trade in value was hassle free and we feel we were treated fairly. We worked with Mike DeForge on the financing aspect of the purchase and he was able to secure an even lower interest rate than we were able to get at our own bank. When we picked our new car up Kelvin went through the whole car with us and went over all the features,such as OnStar, and how they work.We highly recommend Burritt Motors if you are looking for a new or used vehicle and particulary recommend Kelvin Sims. We will certainly go back to Burritt's when it is time to replace our other vehicle.

mikhael113499

Feb 16, 2012

Mr. Johnson was knowlegable about the vehicle very friendly and to the point. They actually worked with me to attain a better APR and they did and their saving me over a thousand in my payments.

Karen333

Feb 12, 2012

I had a wonderful experience at The Burritt Motors dealership. I was amazed how easy they made buying a car was. I had been looking for about 3 months. The salesman I dealt with was Larry Johnson. He asked me "what is it that has stopped you from purchasing a vehicle so far?" I answered, "I don't no". Well, I know the answer to that question now! "I should have gone to Burritts sooner!" He didn't just sell me a car, he sold me a car that was right for me. Everything Larry Johnson said he would do, he did! He made sure I was completely happy with the car inside and out. He treated me with honesty, kindness and respect. They were able to get me an awesome finance rate. I have not one negative thing to say. I never liked car shopping, but I have a different opinion now. I would not hessitate to recommend Burritt Motors and Larry Johnson to ANYONE!

metaljeff

Feb 12, 2012

Customer services was good. It would have been better if when I called people were a bit more available. Usually they were on the line with someone else, which is understandable. Quality of work was good. The only thing on the car that I had a problem with and needed to be replaced is the cowl underneath the front bumper because it was broke and hanging down. We discussed it and it is going to be replaced. Everyone was extremely friendly and helpful. Overall experience was great, I would definitely purchase another car from Burritts. I got the car for a great price with GM Certification, exactly what I wanted. Thanks!

serhino71

Feb 7, 2012

They have excellent knowledge of the vehicle. I wanted some extra items for my vehicle. They ordered them and got them very quickly. They scheduled my appointment very fast and provided me with a loaner vehicle so I wouldn't have to wait while the items were being taken care of. My salesman handled everything and I couldn't be happier with them. I would highly recommend them.

powerquest

Feb 7, 2012

Have bought several cars from DAve Smith and will continue to do so. He is a very honest and knowledable sales associate. I have recommend Dave to family members and friends and all have had positive comments concerning their buying experience with Dave.

tughill

Feb 7, 2012

Jim Congdon was very good with me in the purchase of my truck. Helpful and informative. Explaining all my options. He found a vehicle that fit all my needs. I'll send anyone I know that is interested in a new vehicle to him . Thanks for a great experience. Dan Reed

tomabell13156

Feb 7, 2012

Dave was very professional and friendly, willing to hear my needs and suggest a vehicle to fit. Honesty goes a long way. Impressively great service.

wcobb

Feb 1, 2012

Very personable, and thanks for finding my previous car title which I had left in the glove compartment of the old car. My experience was really quite gratifing.

Lynn Nelson

Feb 1, 2012

It was a pleasure working with Larry and the entire staff at Burritt Motors. They did not pressure me at any time; and where able to answer all of my questions. This was the reason I purchased my Truck at this dealership. This was my first purchase from them; I will bring my business back to them, ad reccommend my friends to visit them first before going anywhere else.

n1woodward

Jan 30, 2012

My girlfriend and I saw the vehical we recently bought from Burritt motors in oswego and from the time we contacted a salesperson " Kelvin Sims " to the end of our deal these people litterly bend over backwords. Burritt motors is the best dealer I have ever dealt with.Just an A+ sales and finance department!!!!

HollyBarkerSmith

Jan 25, 2012

I saw a vehicle on Burritt's Website while I was searching for a used Jeep and filled out an online application. The following morning, Kelvin Sims called me and we set up a meeting for that afternoon when I got off of work. The red Jeep that I saw had already been sold (the new owners actually drove it off the lot while I was there) but Kelvin told me that there was another Jeep Compass Sport just like it, same year and with 3000 less miles. I liked the color even better. I test drove the vehicle while they took a look at my Ford Mustang that I would be trading in. I loved the car! It handled great, looked great and was a 4 wheel drive, which I was looking for. Kelvin went over all the details with me, answered my questions and I told him I would think it over, and be in touch. He was very friendly and courteous. When I got home, I had a couple more questions come to mind, and called to talk to him. I reached Rob Galloway who told me Kelvin was with another customer, and he asked if he could help me. He also was very pleasant and answered my questions, and invited me in the following day to work out the financing. We agreed that I would come in the next day after work to discuss the sale...and I decided that I did want to purchase the Jeep. Everything went very smoothly and I was able to drive it home that day! Kelvin even moved the 70 pound sandbags that were in my old car for me! I love the vehicle and am very pleased with the entire transaction. The only thing that was a minor disappointment was that the car does not have cruise control, which was my fault, as I didn't even think about before I purchased it. The two gentlemen are aces in my book! And since I work right across the road from the dealership, having regular maintenance done will be a breeze!

Peter Mahan

Jan 25, 2012

Dave was extremely helpful and patient in helping us to find a vehicle that very much suited our needs as a family and personal tastes. We actually visited the car showroom several times over a 5 month period in an effort to find just the right vehicle for us and he never acted like we were wasting his time. Again, he was very patient and never high-pressured us into a decision. Once the decision was made to purchase a vehicle, he was helpful and thorough with the lengthy paperwork process, making sure to explain what everything meant. He never acted as though our questions were frivolous or time-consuming. Dave had a very nice demeanor and even possessed the ability to act objective about a vehicle's relative strengths and weaknesses, and how these might benefit our needs. My wife and I couldn't be more pleased with how the whole experience with Burritt Motors in general, and Dave Smith in particular, played out. Right now we think we have an outstanding vehicle and anticipate having an excellent service experience with them.

franco5girouard

Jan 8, 2012

Anita was a great dealer to work with ; she took charge of some miscommunications from the part of the email sales service but once things were claired up,financing and final sale was a very good experience.

caltabka

Jan 5, 2012

This is the 2nd vehicle I've bought with Jim's help. He was very attentive to listening to my wishes, and steered me toward the best deal that met my wishlist! I appreciate his "no pressure" attitude and how he works so hard to ensure satisfaction.

dyoung3

Jan 3, 2012

I recently purchased 2 fleet vehicles from Burritt Motors. I was introduced to Larry Johnson and presented him with a challenging set of parameters to be delivered in an agressive timeframe. Larry was courteous, honest and professional, even as conditions of the sale frequently changed. His patience and dedication to customer service made my life easier and it was greatly appreciated. I would return to Burritt Motors for future purchases.

EmyLynn

Jan 3, 2012

Overall my satisfaction was great. Everyone was extremely friendly and I would recommend anyone to buy a vehicle from Burritt Motors. I had great help with all of my question. And my car is fantastic.

HMetott

Jan 3, 2012

This is the 4th vehicle that we have bought from Rob, and the best experience so far. I have already recommended Burritt to all my friends.

jjgsyracuse

Dec 15, 2011

I started my car search on the internet. I found a car that I was interested in looking at and sent a message to Burritt. I was contacted by Jim Congdon and made an appointment to meet him. I traveled from North Syracuse to Qswego to find that the vehicle I had in mind was sold. Jim then showed me a 2005 Trailblazer that I test drove and decided to purchase. A week later my wife and I went back to Oswego to pick up the vehicle. The window switch had been repaired, the new tires I requested were installed. We sat down to do some final paper work and in no time we were on the road back home. I was concerned with buying a vehicle so far from home but Jim was very good to work with, each concern was answered, and met my every expectation.

hmbenzing

Dec 2, 2011

Excellent service. We did most of the research for a new car online and appreciated their quick review of our needs and wants. We settled on a deal after a few phone calls and they produced the car as promised. Very satisfied with all their help.

stephben

Dec 2, 2011

Was helping my daughter pick out her first "new" car and she wasn't sure what she wanted. Jim was great in asking different questions to narrow down the search and coming up with a number of different cars for her to test drive. My daughter went from not wanting to even shop for a car because of her fear of high pressure and not being certain what she wanted to being relaxed and comfortable in letting Jim help her. I really appreciate the work Jim put in to help this new car buyer.

austinR

Nov 28, 2011

Great dealer, straight shooters. Old fasion atmophere, not your average pushy salesmen with 3 piece suits! Great selection of vehicles, would definitly recomend to freind and family.

bwilli13

Nov 28, 2011

The experience of buying a new car has always been one I hated. The back and forth of the sales person, dealing with someone that didn't know the product they were selling, and the feeling like I came out on the short end of the deal always bothered me. That was until I met Jim. My experience with Jim was GREAT. He knew the product and spent the time with my wife and I to go over all the details. There was no back and forth. He looked for and found all the incentives and cash back deals available to me and made sure I got them. I actually felt good about buying a new car and it is an experience I will share with others. We got the car we wanted at a price that was great. Thanks Jim for all your help.

tgray5

Nov 26, 2011

This is the second automobile we have bought from Burritt Motors. We are very impressed with the customer service we recieve and the help we get when are autos are in for servicing. We look forward to working with you again when the time comes for a new auto!

Fullerw

Nov 23, 2011

When I decided to look for a new car it was important to me to work with a local car dealer in our community. Jim at Burritt Motors made buying a new car so easy. Most of our communication was via e-mail and phone due to schedules. The evening I picked up my new car Jim went over every single detail of my car and made sure he answered every question that I had. I had the opportunity to work with Jay from the Burritt team while we were searching for the car I wanted and he was very helpful as well. I greatly appreciate the price I paid for my 2012 Equinox and the value I received on the car I traded in. Thank you!

Susan

Nov 7, 2011

I set an appointment to look at a car and called that morning to confirm. When I arrived at the scheduled time, I waited 35 minutes while the salesperson tried to find the car. It had apparently been loaned out and not returned the previous evening. So I looked around and wound up purchasing another car. Before I left, I told the salesman that the battery needed to be changed in the key, he promised this would be no problem and would be fixed. When I picked up the car, that was not fixed. I had to stop for gas because I did not have enough to get to my home- 15 miles away. Upon closer inspection we found: hair, ferry passes, headphones, gaming accessories, business cards and food wrappers in the car. Also, the business office asked for the wrong paperwork so we needed to submit proof of address 3 times over the course of as many weeks. This was after they added they messed up both my insurance and registration- costing me a whole morning at the DMV and insurance offices the week after purchase. I emailed to let them know about all this, and asked what could be done to put it right. No response. I called twice, the second time I left a message containing all of the above information with a representative. I never got a call back. Customer service should be a top priority, but clearly these guys will do anything to just shove a car off the lot and forget about you.

mameclark

Nov 7, 2011

Burritt Motors is a very honest and reputable dealership and we have no hesitation about doing business with them. Know the owners and enjoy the sales manager!

John Mitchell

Oct 14, 2011

We found three vehicles we were interested in purchasing from their website. Granted, we did not have an appointment, but we drove 40 minutes to take a look and see about a purchase. When we arrived, we looked around for awhile, which was ok, before someone asked if we needed help. We did need help and stepped into the showroom. The person who brought us in asked for someone to help us - no one said anything, no one offered to help, they looked away and left us feeling like a bother. I'm sure they were busy, but a simple "I'd be glad to help you in a minute, here's what you can do in the meantime" anything would have helped. Went out and looked at the cars in the back and then left without anyone helping us.Burritt Motors contacted me after the dealer rating and offered to provide gas for a return trip and the best deal they could offer. It was a kind offer.

Verna Jeffries

Oct 6, 2011

I injoyed dealing with the two guys, made me less nervis about buying a new car,waiting for the new cars to arive was the worst part. other than that i had a great time and will tell everyone about Burritt Motors.And recomend that they check it out. I will be back.

wgalutia

Oct 4, 2011

Everyone went out of their way to get us bbehind the wheel of a vehicle. Friendly personable staff. I appreciate Anita's hard work work to get us on the road Saturday 10/01/2011. Signing paperwork and financing was painless.Thank you.

mrscowles

Oct 1, 2011

I have a really hard schedule to work with between two jobs and living thirty miles away from the dealership, but Jim worked with me at every opportunity. He listened to what I wanted and worked to find exactly what I was looking for. He was friendly and personable. This is the second car I have bought from Jim and both experiences were great.

eljzak

Sep 29, 2011

First time buyer at Burritt Motors. Drove 90 minutes to facility and was not disappointed. Excellent personnel all the way around . They treated me like family and they went out of their way to make me feel welcome, comfortable, and not pressured to buy. Best overall experience dealing with a dealership to date. Would definitely do business there again.

8813wheaton

Aug 30, 2011

My sister Chris Lundy and her husband Bill purchased their new Chevy Equinox from this dealership last year and they advised how great they were. I was looking to buy a used vehicle so I looked on line at Burrick's and found the perfect vehicle for me. Our sales guy, Jim Congdon was wonderful. He gave me all the information up front and there was no surprises. I purchased the car the same day I test drove it. Jim was very comfortable to talk to. In fact we found that we have social things in common. He is someone that my husband and I could be friends with. My son will be looking to buy a used truck soon and we will go see Jim. I know he will be honest and help us find the right vehicle in our price range.I cannot say enough good about our experience with the Burrick Motors dealership and Jim. Everyone was great!

cat.1968

Aug 22, 2011

I searched their website and found a car I was interested in.I contacted Jim Congdon by e-mail and scheduled a day for a test drive.From the moment I arrived there the workers were all very friendly and more than willing to take care of you.My first experience with this dealership was excellent.I have already referred people to go to this dealership and have a great car buying experience.

Tom Chase

Aug 12, 2011

This is the second car we've bougth at Burritt Motors,it has been hassel free for the second time, recommend Burritt Motors highly. Tom & Phyllis Chase

bald eagle

Aug 11, 2011

I first contacted Jim Congdon at Burritt Motors about a quote for a new vehicle in March 2011. He called me faithfully, everytime he said that he would, until I made the purchase in August 2011. He is a man of his word. I visited his dealership first and shopped for a better deal from other dealerships. The other dealerships would not and could not match his deal. I awarded him my business and he went out of his way to ensure a quick, smooth sales and delivery process. I committed on Tuesday and took delivery on Wednesday. I have never had such an easy and enjoyable purchase.Jim knew all the features on my new vehicle and was able to point them all out without stumbling around or having to look up the answers. He knowledge was key to a swift process.Most importantly, I feel that I got a good deal and am happy.John

mbrancieri

Aug 10, 2011

Best dealership I've been to for a new car. Upfront with bottom line price for new vehicle and value of my trade in. No haggling, no games, they didn't waste my time.

pmspost

Aug 8, 2011

Dear Jim Thank you thank you for making my new car purchase a wonderful experience. You were more than accomendating. I truly LOVE my new Buick Lacrosse. Everyone at this dealership was friendly. I can only give YOU the BEST REVIEWS possible. You truly made this purchase painless. You were very helpful and answered all my questions. I will gladly recommend you and R M Burritt to anyone. Again thank you. Patti Spost

gigady03

Jul 28, 2011

As soon as I walked in the door I was greeted by several of the staff at Burritt Motors. No one was pushy or rude when I needed to think about leasing my vehicle. I was given a great trade-in price for my old vehicle. Jim, Rich, Rob, and Mike all worked to get me approved and to keep my payments close to what I was paying for my old car. When I was able to pick up my new car, Jim went over every inch and answered all questions. He helped me sync my car up to my phone so I had bluetooth. He knew everything about the car. Jim helped set up my free onstar service, took care of my insurance company, took the plates off my old car, and even filled up my gas tank!Rob, Mike, and Rich all worked as hard as possible to get me a great deal on my new car. As busy as they were they never pushed me aside to answer a phone call or seemed upset when they had to change numbers. Mike got my kids coloring books and puzzles while I was getting approved. Rich even offered to watch my kids while I took a test drive!!I couldn't have asked for a better experience!! I will never get another car from anyone else!!!!

Marsha Dorval

Jul 15, 2011

As soon as I approached the customer service desk, Bill Novak remembered me by name. I was at Burritts to have service done on my Impala. While waiting for the work to be completed I wondered out to look at the used vehicles. I spotted a few Equinox models, but really didn't think of buying at that time. A salesman, Kelvin Sims, walked up to me to see if I had any questions. I told him the circumstance as to why I was there and added that buying this particular model was in the back of my mind. He was very knowledgeable and friendly. My feelings were that I simply couldn't afford to trade at this time. Without hesitation, Kelvin brought me to his office and took the time to figure everything in to give me a price I could afford. All of his efforts made me feel "special." With Kelvin working together with Rich Burritt, they had just made my day! The price was in my range and that was a big plus for me. I then worked with Jim Congdon to get the paperwork in motion. Jim wasvery helpful in explaining what would be happening etc. Jim also set me up with the On Star program. Next I met with Mike DeForge to set up the financial package. Mike was also very helpful and polite. I feel I received the best possible customer service at Burritt Motors.

115325jim

Nov 15, 2007

the best experiace that i have ever had buying a car.