Used Cars for Sale at Capitol Ford in Santa Fe, NM

Evan Ballard

May 14, 2016

I ordered an F-150 supercab with long bed with the help of Donna Martinez. She did an excellent job in getting the order in place and was very good at providing status. The truck was received on schedule as she had indicated and we're very happy with the purchase.

Sant Khalsa

May 13, 2016

I INADVERTENTLY SHOWED UP TO PICK MY VEHICLE BEFORE THE REPAIRS WERE COMPLETED.........ADDITIONALLY MY RIDE HAD DROPPED ME OFF AND WAS HEADED OUT OF TOWN FOR THE WEEKEND. THOUGH I THOUGHT I WAS STRANDED, I WAS GRACIOUSLY GIVEN A LONER VEHICLE AND WAS ABLE TO RETURN THE FOLLOWING MORNING TO PICK UP MY NOW REPAIR COMPLETED, VEHICLE. THE EASE OF WHICH THIS WAS HANDELED WAS IMPRESSIVE!

RP McMurphy

May 13, 2016

The Quicklane on Alameda was fine. Counter person was pleasant and professional. He called me when the vehicle was ready. The vehicle was ready at the estimated time. Service was good.

Marlene Perea

May 13, 2016

quick time frame my car was ready when the guy said.

Claire Fulenwider

May 12, 2016

Quick. Thorough. Friendly. Good feedback. Good coffee.

Rosemary Tapia

May 9, 2016

Lincoln MKZ Service was good I think my problem has been solved. Staff was good.

Jim

May 9, 2016

Everything went well and I was in and out sooner than I thought.

Barbara Rodriguez

May 9, 2016

i was completely satisfied with the work done on my vehicle and the promptness and friendliness of Tony Sandoval. He is always pleasant to work with and makes sure the vehicle is done to our satisfaction.

George Barela

May 7, 2016

We dealt with Anthony (Tony) Sena and it was a pleasure. He was well informed on the vehicle we were interested in and bought. " 2015 ford Focus White" are Grandson loves it! WE will recommend him of course, to friends and other family members... We look too buying more vehicles(Trucks) for are business, in the future from (Tony). Thank You Dianne Barela

Leonard Baca

May 6, 2016

The staff and technicians were very courteous and professional.

Earl Collison

May 1, 2016

The service went well. The problem with the heating/cooling system was corrected.

Cooper Pollacia

Apr 30, 2016

My son and three college friends were on spring break vacation in Santa Fe. He experienced trouble with his 2005 f-150. Victor and Anthony and your receptionist (sorry, forgot her name), took care of the kids by fixing the truck (catalytic converter) in a quick one day turnaround. They sourced parts locally and helped us out Big Time!!!

James Voigt

Apr 28, 2016

Took longer than I thought but then when dealing with software glitches and having to go through third party tech support it is understandable. Once the patches were installed everything appeared to function fine.

Felicia Rael

Apr 28, 2016

I was excited to be able to get into a new 2016 ford escape. I thought that with my credit it would not be possible but Anthony and the staff really helped me and they were all amazing at getting me a good deal and financed back with Ford Motor Credit. I truly appreciated the service I got and all the hard work they put in because I was not easy.

John Wetsel

Apr 25, 2016

Excellent sales staff, we have a 2015 navigator , love it, service department and thier staff kind , helpful . It's all first class,

Keri Ports

Apr 20, 2016

All staff was extremely accommodating while I waited for my Cmax to be serviced and cleaned.

Michael Lee

Apr 11, 2016

My sales experience was great, however the service department was difficult and when I went to have my first oil change they informed me that I needed to have the power steering fluid changed. I had just bought the truck and I was told that all fluids had been changed. (my oil service was done at your shop on Alameda Street) When I called the Capital Ford folks they told me that would not do anything about it.This has left a sour taste with me. Your service department has on two occasions not provided either good communication or straight up service.The end.

Dennis Rishel

Apr 9, 2016

We live in Albuquerque and purchased a Certified 2013 Lincoln MKX from Capital in January 2016. The vehicle had needed some paint chips repaired around the rear view camera. Rich Salazar, used car sales manager arranged to have the work done for us and provided a loaner car for the few days it to get the work done. When the repair was completed, Capital returned our car to our home in Albuquerque. Few days later we discovered a problem with the rearview camera. Capital sent the contractor who repaired the paint chips to our house to fix the problem. Ultimately the contractor replaced the camera at out house. A few days later the camera malfunctioned. Capital sent a loner to our house, took our car back to their service area, repaired the camera and delivered the car back to our house. This is just incredible customer service. We were blown away by Capital's efforts on our behalf. Lots of dealers talk about their customer service, but Capital truly comes through for its customers.

Angela Madigan

Apr 8, 2016

Staff was very helpful in working with my difficult schedule. Once I was able to take the car in they completed the recall and an oil change very quickly.

Edward Schroeder

Apr 6, 2016

Everyone is professional and friendly. From the time you walk in and welcomed you are taken care of.

Michael Granito

Apr 4, 2016

My experiences with all the staff from management to staff in dealership and maintenance has always been very gook.

Debra Liggett

Mar 31, 2016

Great staff. Always helpful and professional. I buy my cars only from Tony Sena and trust Emad for all repairs. Thank you Ford.

James Baum

Mar 25, 2016

I love capital Ford. Every thing was fixed to my satisfaction.

Robert Gutierrez

Mar 23, 2016

Everything was taking care of in an professional matter

Margaret Murray

Mar 23, 2016

Kevin and the staff at Quick Lane are always very pleasant and professional. Wait time was minimal and their service is top notch.

James Baum

Mar 22, 2016

The service dept.worked out a problem that we discovered since this is a very special car. All ares were fixed to my satisfaction. Thanks to the service dept. My sales personal were very helpful with every part of the transaction. Well done Capital Ford.

Adrian Oritz

Mar 22, 2016

Your service is great fast and location very convinient. Clean and great employees doing an excellent job.

Gloria Alvarez

Mar 21, 2016

Great job, thanks! I'll be sure to return if I need additional car service:)

Anita Ralston

Mar 21, 2016

I went in with a low tire. It was repaired within 30 minutes and no charge. Great customer service.

Simon C

Mar 21, 2016

well. I live in Albuquerque and I drive to Capitol Ford for all my services.

Steve Schwartz

Mar 21, 2016

Always a pleasure to do business with you. Fast friendly and courteous, I'll be back.

Annittra Atler & Patrick Ficke

Mar 21, 2016

Mike Lara our salesman made everything very easy. We are very busy and he made the entire process stress free and a good experience. I have had bad experiences buying cars in the past from others deals but Mike Lara at Capitol Ford was amazing: I will be going back to him in the future.

Arthur Romo

Mar 21, 2016

I bought a Ford Explorer and I'm very pleased with the process of purchasing the.vehicle. Staff was great.

Robert Gonzales

Mar 19, 2016

When I got the call regarding the status of my Ford Focus I was surprised and a bit hesitant. But when I met Mike Lara, he changed all of that. I found in him a person who really cared about the customer he was representing. He is a true professional and extremely knowledgeable about his Ford vehicles. He made me feel at ease and treated me like family, making sure that I got the best deal on the purchase of my Ford Edge Titanium AWD SUV. Wow what a great feeling dealing with someone of his caliber and knowledge. I loved my Ford Focus Titanium but I love my new Ford Edge Titanium even more! Your General Manager and Financial Represenative were also excellent representatives of a great staff and made your dealership really shine with excellence. Thank you for a great experience in assisting me with my purchase and especially for my new Ford Edge Titanium AWD SUV! I have not stopped talking about my recient experience and about your dealership with all of my friends and family! Thank you for the professional staff that make you a GREAT Dealership!

La Voz Broadcasting

Feb 22, 2016

very professional, helpful and knowldegable in answering my questtions

George Cohen

Feb 15, 2016

I purchased a Mustang convertible. The service was terrific and the staff was very helpful.

Stephanie Hernandez

Feb 13, 2016

Tony Sandoval and his staff work very hard and do an excellent job.

Raymon Smith

Feb 13, 2016

The service was fast, efficient and well done. The service manager was pleasant and work performed faster than promised. The only question i have is i did not see the $10.00 discount that was offered on the letter from you folks. The service manager had cut out the coupon with the $10.00 discount offer. I would suggest the discount offer be shown on the final invoice. I was unable to find any discount if it was deducted from the final service receipt.

Don Shoemaker

Feb 11, 2016

All went well, done quickly and professionally..............

Daniel Lopez

Feb 11, 2016

The whole staff at your Santa fe dealership was very helpful and very honest about the whole deal. A very special thanks to he whole team and especially Anabel I would recommend this dealership 100% thank you so much!! I love my new lincoln mkx

Eric Luchetti

Feb 5, 2016

Awesome fast, and beats everyone's pricing! I really like how fast everything gets done.

Andrew Varela

Feb 3, 2016

Could not ask for better service from your staff great experience in the Santa Fe dealership.

Eric Luchetti

Feb 2, 2016

Awesome fast and friendly service. I really like how fast everything got done and all the friendliness that I received from just driving up by the staff at quick lane.

Thomas Vanvalkenburgh

Feb 1, 2016

Had to wait because of wrong parts were sent. They are very accommodating. They are the best.

John Wilson

Feb 1, 2016

Service Department did a Good Job! Great service and clean facilities,

Fraser Goff

Jan 30, 2016

Our 2013 Lincoln MKZ was superbly serviced. The recall notices were taken care of, the annual maintenance was done, the car was washed and cleaned, all with courteous smiles. And all at no charge thanks to the Warranty we purchased. Perfect.

Lynn Gould

Jan 29, 2016

Anthony and Victor have both been very nice, courteous and kept me informed when service was being done on my F350.

Joann Schilling

Jan 29, 2016

Came in for a warranty seat belt replacement. That was done fine. I asked if the service dept. could reattach a loose cowling under the front of the car. Was told yes, no problem. It was not done. Still hanging down when I got home. Also, had a complimentary wash from Zach, it wasn't done either. Was told there was a three hour wait to wash or it could be sent out. I declined. However I was offered to come back anytime to have it done.....just not as convenient as when there already.C/Max 2014.

Terry Province

Jan 29, 2016

should inform waiting customers in a more timely manner if there is a problem that will take extra time.

Paul Bustamante

Jan 27, 2016

Excellent service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Imelda Rodriguez

Jan 26, 2016

Everyone at Capitol Ford is always helpful and wonderful to work with!

Randy Walker

Jan 26, 2016

Fantastic people Having work on your car is stressful but these folks are a plaesure to work with Really appreciate Emat

Amy Almodovar

Jan 24, 2016

Love my ford. They went above and beyond to help me get my car. Im very happy with the service.. I love my new car.

MaryCay Russell

Jan 23, 2016

Tony and Anthony are just the BEST. Every time I come in with a problem or a service, they are amazing and had very helpful with my concerns. Thank them for everything.....MaryCay

Josephine Estrada

Jan 22, 2016

They did what the customer requested. washed my vehicle, send me an email when vehicle was ready

Peter Mizrahi

Jan 22, 2016

I alway get great service from Tony Sandoval and his crew at the Alameda Quick Lane when I bring either my 2004 Mercury Sable or 2011 ford Taurus in for service.

Juan Gallegos

Jan 22, 2016

Great experience smooth transaction. Steve Manning was very helpful and the GM of sales was also. Left happy.

James Hollis

Jan 21, 2016

I was checking on my Maintenance Contract for my f350 and I was pleased to find out that I had 22,000 additional miles left on the contract. I was asked if I would be interested in a new truck, I replied that I was not but didn't discount the chance to get a new truck. I spoke to a sales person and was convinced this might be the thing to do. we negotiated the trade-in value and the discount of the truck. I am driving the new truck. I am very Satisfied with the customer service I received. Tribute to the GM!!

Charles Fite

Jan 21, 2016

Very courteous and efficient service staff. Very short wait. These all combine to make this very convenient for me.

Dina Kabotie

Jan 21, 2016

Was pretty quick, even if I came in later than I usually do

Clara Catanach

Jan 18, 2016

2016 Fusion. The service was excellent. The staff was extremely helpful.

Susie Sandoval

Jan 18, 2016

My husband and I have bought several vehicles from your dealership in Santa Fe and have been very happy. About 8 months ago we bought a 2014 For Explorer and have loved it. It was time for a new car for our daughter who is in college full time with a 9year old daughter. We loved our experience we had with Alfonso Duran and found him again to buy our daughter a 2016 Ford Fiesta. Great customer service and it is always good to give our locals the business.

Lewis Wolf

Jan 16, 2016

My Lincoln MKX was serviced this past week. Emad, the service rep is great, The MKX is wonderful. I am 100% satisfied with the car, the dealer and the service department

Marlene Perea

Jan 15, 2016

i love my vehicle and the helpful people who helped me get it.

Jerry James

Jan 14, 2016

My experience is always the same here. Top notch.

Kim Song

Jan 12, 2016

Manager, Tory at the CF Body Shop provided a very professional, timely service in repairing my car. he was also very kind in taking care of my needed transportation.

Martin Valdez

Jan 11, 2016

Service Manager, Anthony Sandoval is very helpful, knowledgeable and providedexcellent service.

Scott Curtis

Jan 8, 2016

Your team did a great job repairing my Lincoln. They even washed the windows inside and out with the vehicle looking practically brand new again. I did also tell Kerry West who set me up with leasing the car. Great Job guys!

Erik Garcia

Jan 5, 2016

I take in my Ford Focus once in a while for routine maintenance. The staff makes what could be a pain, a very pleasant experience. Erik G.

Theodore Garcia

Jan 5, 2016

sales person was excellent and the service was more that i expected

Phyllis Leavitt

Jan 2, 2016

Overall friendly, reliable and good service. I always come to you for oil changes and tune ups.

Bill Kinzer

Dec 31, 2015

The service done was mainly for extended warranty and recall in 2015. I am optimistic that the transmission and engine computer problems are resolved.

Lawrence Sandoval

Dec 25, 2015

all went well except the dirty hand prints on my inside drivers door

Noreen

Dec 25, 2015

The staff was very helpful and told us what our options were. The repairs were done in a reasonable amount of time.The staff called us and kept us updated on when we could return to pick up our car. Everyone was very courteous.

Phillip Catanach

Dec 24, 2015

Great salesman!!! Sam Catanach!! Got the car I wanted and always makes sure you are comfortable with what you are getting yourself into.

Adam Romero

Dec 24, 2015

I appreciated the service I received. The salesman was very friendly and informative. She really had a good understanding of the vehicles and their specs. She did her job in a timely manner and really looked out for me as the customer. I went for a new car and left with one. I'm loving my new vehicle, and I'm very likely to return later for something different in the future. I would recommend this dealership to friends and family so that they could receive the experience I did in purchasing a new vehicle.

Phillp Sena

Dec 24, 2015

I was told that I had a turbo seal oil leak and that it could lead to larger problems. So I visited Capitol Ford immediately and was told that I could not take it there because the dealer that I purchased the vehicle from, in another city, would not necessarily allow it. So I contacted the original dealer 60 miles away and was told there was no such rule and any owner outside a 40 mile radius should take it to the local dealer, which for me would be Capitol Ford in Santa Fe. So I made an appointment and took it back to Capitol Ford and told the same service person what the original dealer said and he took the vehicle in and it was looked at, there was no leak and they were very courteous and professional about it. I assume that in the future I should not have to check for permission from the original sales dealer to service my vehicle and that I should be able to take it to Capitol Ford with no questions asked.

Manuel Anaya

Dec 24, 2015

The service writer was very attentive as to my needs, I believe his mane was kevin, they were quik

Donald Wright

Dec 23, 2015

Always get the best service - Emad is superb at customer service.

Shirley Roybal

Dec 22, 2015

We had a very good feel from the dealership, even though we had a problem with the car we bought a 2016 Escape our salesperson went out of her way to help us, as we called her personal cell phone. She provided us good service & was very helpful in getting the problem taken care of even though she had left work & was on personal time.

anonymous

Dec 21, 2015

My recent recall appointment went very well. I felt good about the experience. I especially appreciated the courtesy and professionalism shown to me by "Anthony".

Emily Kluk

Dec 20, 2015

I brought my Ford Escape into the shop or a regular service stop. The staff was prompt and friendly. They explained what they were going to do and stuck to the time agreed upon. I was offered a ride to anywhere in the city I needed to go while my car was being serviced. Overall pleasant experience.

Christine Marin-taylor

Dec 19, 2015

I ordered a custom 2016 Lincoln MKX. I really did contact Tony the Internet manager a lot. I know I was probably driving him crazy. He was very professional and helpful the entire time. I did finally get the car and it is amazing thank you for all your help!!Also I started at Corleys Lincoln in Albuquerque and they are really a terrible company to work with they lie cheat and steal.

DB

Dec 16, 2015

As usual the service dept and the mechanics were helpful, answered my questions, discussed the problems and are all around nice guys.And of course Zach was very helpful in getting me a loaner car. Thanks Zach, you're the best.

Peggy Vigil

Dec 16, 2015

My scheduled appointments with the fast-lane department are always excellent! The customer service is the best ever. I've mentioned in my past surveys - the regular service/repair department could take lessons from the fast lane staff regarding customer service... every visit at the repair service has left me with a feeling of not ever returning to the location.

Maxine Roybal

Dec 15, 2015

The service was great. I would definitely buy my next vehicle with this dealership.

Judith Costlow

Dec 12, 2015

I ordered new tires for my 2002 Ford Escape and was told that they would likely be delivered by 3:00 that afternoon. The manager on duty said he would call me when they came in. I did not hear from him and assumed they did not come in. The next day about 7:30 am, the regular manager (Tony) called to ask if I had been called because my tires were in. I said no and he was very sorry and said if I could come in, he would make sure I got my tires on as soon as possible. I did and he did. I really appreciate Tony, as he is always there to help. I do know that if he had been there the day before, I would have heard from him.

Abelardo Montoya

Dec 11, 2015

Jimmy went above and beyond to get us our car. Very pleased with everyone including service on our car

George Glass

Dec 10, 2015

Jimmy the Greek Did a wonderful job of selling us a car. He seemed to be very busy though and had us waiting a bit. Marcos was very quick with the paper work, but left me wondering whether I knew what I was signing. They both were very courteous and gave us good service. gg

Thomas Seed

Dec 8, 2015

The sales person gave me a great orientation for the new f150. The service department provided timely response to address the recall issued for the f150. The f150 is the best vehicle I have ever owned.

Armondo Adrian-lopez

Dec 8, 2015

I assume that this is for the Quicklane on Alameda. .

Daniel Brewer

Dec 8, 2015

Staff (Anthony) was very helpful. Took care of a tire with slow leak and replaced damaged lug nuts.

Arthur Rodriguez

Dec 8, 2015

Your service manager at the Alameda site continues to excell in his fair treatment of his customers, So much so that they are always busy. He also does an excellent job of making sure his techs do a great job.Thank you Tony and your techs.

Robert Lujan

Dec 8, 2015

Great service very trustworthy staff. I have been taking my vehicles to Capitol Ford for 23 years and have been extremely satisfied

James Koch - Nene Koch

Dec 8, 2015

I had a small but annoying problem that the technician solved for me in less than 30 minutes. He was so courteous and helpful and didn't make me feel "stupid" as I am not very "techie". I do enjoy my 2013 Fusion.

Stephen Daniels

Dec 8, 2015

The CD player needed to be replaced in my 2014 Fusion. The part needed to be ordered and I was told it had been ordered with quick shipping and should arrive in a couple of days. It did not. I had to keep calling to find our what was going on and was told I would be kept informed....I was not. after about 10 days I called the parts department and they informed the part was there. I have no idea how long it had been there. Once I brought the car in for repair I was happy with the service.

Slynna37

Dec 8, 2015

The staff is always very nice and friendly. I used to hate getting work done to my vehicle, but now I don't mind at all.

Linda Mcnall

Dec 7, 2015

Everyone there was responsive to my concerns about the electric battery draining power and being unable to start without warning. They made efforts to find the problem, however within two weeks of the service the car battery was dead again. It's a problem for me because I never know whether my car will start in the morning or not and the service department has done what they can to find the problems. So unfortunately my problem is not fixed.

Gavin Wright

Dec 7, 2015

Went in for a warranty claim on my vehicle and everything was taken care of. I thank the staff for quality service.

Anthony Cdevaca/Carla Cdevaca

Dec 7, 2015

I took my vehicle in for a recall correction. The Gentlemen in the shop were polite and respectful. Thank you!!

Billie Mathews

Dec 6, 2015

I was traveling from Albuquerque after having looked at Volkswagens. As I was driving along on the freeway, I thought about stopping in at Capital Ford. I am so glad I did. Mike did a great job of matching me up with a great Ford Escape. Your finance department was able to get financing approved, and I drove away that evening in my new vehicle.

Stephen Tafoya

Dec 5, 2015

I purchased a F350 Dually diesel in 2010 and have always taken it for servicing at your facility. Aside from the technician not using the protective ring while installing new tires on my aluminum rims, all of my service appointments have been satisfactory.

Alexander Fisher

Dec 5, 2015

Mike Lada and Mimi (sp?) made it easy. Followed through on every point. Great job!

Joella Knapp

Dec 4, 2015

Mice had chewed the wires to the power steering, which was then non-functioning. It was an expensive, non-warranty repair, but Capitol Ford shared the expense. I just feel that FMC let us down on that one---a mouse-proof wire needs to be developed, as I have heard of numerous similar problems with rodents and wiring.

William Robinson

Dec 4, 2015

in and out in a jiffy no problem I really like the fast lane

Yolanda Yeaman

Dec 4, 2015

The salesman, Jared was great. I exprienced some difficulties with the original Escape I purchased as it broke and was in the shop the 3rd week I bought it. I was told by service different stories in regards to getting it fixed to the point that they could not really tell me when it would be fixed or what the problem really was. Service manager was very rude and implied that it was my problem as I had already purchased the Escape and it was not thier fault that it broke. This of course made me angry and I contacted Ford Corporation as a means to address the issue as the Escape was a 2016 and under warranty. My problem was immediately resolved after this. During my entire struggles, Jared was always there to assist me. His responsibilty is to make a sale not deal with service issues, however he was there and assured that I was taken care of. You all need more salesmen like Jared. I feel that the service department needs some customer training as well as to be more educataed on the vehicles that are being sold so that they do not assume and provide false information to customers.

Evelyn Cordova

Dec 4, 2015

As usual every time I go to Ford shops I am very pleased.

Valerie Aguilar

Dec 4, 2015

Ford Escape the service was Excellent they help me get a ride to and from the dealership every one was helpful and nice Thank you very much valerie

John Grover

Dec 4, 2015

The service at Capitol Ford was efficient and performed in a very quick time. The service staff were thorough, friendly and helpful. I'll be back!

Michael Grebinski

Dec 4, 2015

Service was very prompt and professional.After I arrived home I noticed that the windshield sticker for when next service is due read : Mileage 54,060 and Date 21 May 2016 . Current Mileage on my vehicle is 26,060 and oil change date was 1 DEC 2015!

John Wetsel

Dec 4, 2015

Good service department friendly staff all around.Have had problems with getting my title for the car.

Francine Ortega/Joseph Cruz

Dec 3, 2015

I purchased a used Dodge Truck, The service was great Jarrod was my salesman and he made us feel very welcomed and relaxed with no pressures. He worked with us on what we were requesting financially. I would recommend your dealership to my friends and family.

Ramoncita Garcia

Dec 2, 2015

Sam is a great salesman and I only go to him. This is the third car I have purchased in the last few years. Love Ford!

Leo Eden

Dec 2, 2015

The Capital Ford sales reps were very professional. I greatly appreciate they showed me what I asked for versus what they wanted to sale.

Ken Bordner

Oct 19, 2015

This was routine maintenance on a used car I purchased from Chalmers. With the service agreement I just drive in, give them the keys, and about 40 minutes later the car is serviced and I'm gone. The wait is spent in a comfortable waiting room with TV, magazines, coffee, and nice people to talk with. Ken Bordner, Santa Fe

Amanda Mendoza

Oct 19, 2015

All of the staff was very friendly and very proficient especially my salesman, Jimmy! I was very satisfied with my experience! Thank you Capital Ford!

Hannah Bowman

Oct 19, 2015

I bought a Ford Focus Sedan in 2014. It was new when I purchased it. At 33, it was my first car and the car I learned to drive in. I love it. I took it in to Ford Service for some very minor issues (I wasn't sure about how to dim or light up the console, the passenger side window button was lower than the rest in the car and apparently there was a software update for the transmission that needed to be done.) I made an appointment with Anthony Vigil and left my car with Ford Service. He called the next day to say that everything was ready except that the console was now set on automatic (to light up bright at night) but the manual setting was not working. I had previously told him I had a job interview the next day so getting my car back on time was paramount. Because there had not been a solution for manually controlling the lighting on the driver's console, I told him to keep the car until that was figured out and I would rent. Just as I was about to pick up a rental car, I received a call from Anthony and he let me know that my car was ready! I wasn't expecting it back until Friday (this was a Wednesday.) I got a ride over and everything was fixed (the manual lighting was actually not an option on my SE model so that was why it wasn't doing anything (because it wasn't supposed to). Anthony explained this to me had the lighting set to automatic which greatly has improved my nighttime driving visibility (I have an issue with my eyesight where I need a bit more light than most people as my eyes are very light sensitive to oncoming cars.)Anthony was diligent, kept me updated and the rest of the staff was extremely pleasant. I felt very happy about getting my car back early, not having to rent and knowing everything had been fixed or adjusted to improve my driving experience and safety. I cannot recommend Anthony or any of the rest of the staff enough. The whole experience from the day my stepfather and I went to the dealership to this day with Ford has been nothing but extremely positive. I have been recommending this dealership and service, as well as the Quick lane to anyone who needs a recommendation for where to get a new car or have their car serviced. Superb service all around. I could not be happier with my car or the people who sold it to me (Alphonso was the person who sold it to me) or the people who care for it. I will continue to buy and suggest Ford for a long time to come, I am sure. I know I am in great hands.

Rosann Gurule

Oct 16, 2015

Great service! Fast service. Excellent!Your employees were friendly and really seem to know their job.

John Wetsel

Oct 14, 2015

Sam was great , all departments were friendly , clean, .Excellent service all around

Cristina martinez

Oct 14, 2015

Excellent service! The only place I go for any of my auto motive needs

Dominic Casados

Oct 13, 2015

I have been taking my vehicles to be serviced there for about a year now. The service is of high quality and done right. I do have to say though, I did an online appointment attempt and never heard back from anyone, might want to look into your follow up procedures. I will continue to take my vehicles there though.

Ken Bowles

Oct 12, 2015

Had my truck towed there last week for a clutch repair. Called me several days later told me it was repaired and ready for pickup. Paid $2300 for it after the rental car company dropped me off. Got to the first light and my second gear was grinding both up and down but terrrible on way down. Obviously NOT test driven stated in the items to be repaired second was grinding (which it was not doing when I lost my clutch). Called from the next block where i stopped told me Victor Padilla was not there couldn't do anything until Monday, asked for a loaner quote is "no way can you have something from my inventory". Also told me over the phone not to drive it (nice since my rental is already gone).Since i had already released my rental it was a pickup at a great rate I could not get it back. Did I mention I drove 3 hrs one way to pick it up. Stopped in person on way back love driving without second same story,Lincoln guy at the service counter said you keep saying me it wasn't me , Victor will call you on Monday. Monday 2;30 pm, no call, I call and leave a message, no call back. It's 5;30 now. Time to stop the credit card payment these guys are totally unreliable. Dont take your vehicle here they could care less. The only reason i brought it here in my usual mechanic is at a funeral in California really sorry i didnt wait. I would have rated them lower if possible.

David Counsell

Oct 9, 2015

Steve Manning gets and A+ Smart and kind salesperson!

Ella Jones

Oct 9, 2015

service quick as usual -- satisfied and returning for next checkthank you

Sue-ellen Jacobs

Oct 9, 2015

As always, staff was exceptionally courteous and informative.

Sarah Martinez

Oct 2, 2015

I like sales /service. John is the best service personal.

Jeff Casados

Sep 28, 2015

Always like the service I get. Staff is always very friendly and professional.

Daniel Martinez

Sep 28, 2015

Excellent all around! No complaints car is running great!

Cheryl Pongratz

Sep 27, 2015

In for service--done well and quickly. A serious tire problem was brought to my attention and resolved the next day. Thanks. C

Jeffrey Owens

Sep 27, 2015

I found your staff willing and able to make every effort to accommodate our needs. In particular, I found Joe to be a real human being with a clear passion to help people and connect with them. He kept sharpening his pencil and coming back to us with an effort to get us what we needed and wanted - unusual in this business. Kudos......

James George

Sep 26, 2015

warranty on explorer, failed electric radiator fans

Margaret Murray

Sep 26, 2015

Great service experience. Everyone was very helpful. The service was quick and everything was explained to me.

Pablo Cde Vaca

Sep 26, 2015

I was able to drop in and take my vehicle without an appointment. service was for5,000 mile check up on my new ford edge.

John Smarzewski

Sep 26, 2015

Ford F-150,Great service................................................................................

C Allen

Sep 26, 2015

Called to check price of oil change. All were very helpful

Sandra Sena-silva and Mark Silva

Sep 25, 2015

In the past 4 years my wife and myself have purchased 5 vehicles and have experience nothing less than incredible customer service. The staff is very knowledgeable and the service department nothing short of wonderful. We love Ford vehicles quality is definitely job one. Oh and my escape is luxry and muscle all rolled into one. Thanks Capital Ford.

Paul Schumann

Sep 23, 2015

Great job, did everything we asked for courteously and quickly.Thanks guys!

Linda Daley

Sep 23, 2015

The staff were exceptionally informative. I felt as if I was personally taken care of !After the oil change and tire rotation, your staff pointed out what would be needed ( tune up) next time. I really appreciated this information.

Tpflyers

Sep 21, 2015

Your staff is courteous and professional. I trust the work will be done correctly. My only concerns are that it appears you're understaffed and that wait times are often longer than originally estimated.

Caryn

Sep 20, 2015

I trust the team at capitol ford to take good car of my car.

Ramona Mitchell

Sep 20, 2015

The staff was extremely helpful, even to the point of getting me a car that was the color I was looking for. I was mostly dealing with Anabel Hernandez, who was both knowledgeable and charming and most helpful with suggestions and showing me several vehicles for comparison. I chose a Ford C Max Hybrid, because it was both a beautiful design and an extraordinary machine. You have a wonderful Sales consultant and I suggest strongly you give her a raise. I have shown my car to family and friends and some are very interested in this model.

Barbara Rodriguez

Sep 20, 2015

The staff was helpful and curtious. I still have an issue with my vehicle but will leave as is. I have 2014 Ford Focus.

Jil Mcgurn

Sep 19, 2015

I purchased a Ford Fusion at Capitol Ford and am very satisfied with how it operates, great acceleration and milage, especially on the highway. Your service department are informed and helpful. Thanks

Ralph Ranger

Sep 18, 2015

In the servicing of the 2015 Escape I was led to believe that the interior would be clean the interior would be cleaned and the vehicle washed. These were not done.

Janice Maez

Sep 18, 2015

I always enjoy taking my car to your dealership. The technicians there always listen to my concerns and take the time to do a great job.

Nadine Jojla

Sep 18, 2015

I always take my vehicle to the quick lube located on west alameda. the staff is very helpful and nevernevernever pressures me into purchasing services that are not needed for my vehicle. Needless to say I trust the staff with their service recommendations and I like the fact that they treat me as a customer whose vehicle and road safety is a priority. The staff also makes service suggestions that are well within my budget.Thank you for them.

Andrew Romero

Sep 17, 2015

the work was done properly except it too a full day to do it. I thought it would take a half day or early afternoon to complete the job. telephone response time has gotten a little better, needs to improveCar wash was not complete body still had stuff around the wheel well bottom.

Michael Stenson

Sep 16, 2015

My Salesman, Jimmy, was very helpful and shepherded paperwork, detailing, price negotiations, etc. very effectively. People were friendly and helpful. The car was delivered in very good condition and Capitol has made good on post-delivery promises. Capitol is the best dealership with which I have ever worked a deal. Only reason I wouldn't recommend Capitol to family is that there are none in the area. No recommendations to friends because I just don't do that. However, if asked, I would tell anyone that it was a very good transaction. Regarding the survey terms - I wouldn't be willing to provide any further comments or recommendations until we see how the relationship stands the test of time.

William Mares

Sep 16, 2015

The service was excellent. James the tech did a great job clean and professional.

Bruce Brewer

Sep 16, 2015

you did great to communicate with us and give me thinking bout which fit for my family and we love It the Suvso far......thank again

Susana Hamilton

Sep 16, 2015

I like the service because it was easy to go early and leave soon, they give me a coupon to wash my car, that make my day.Thanks, so much for taking care of your customers.

Donald Wright

Sep 15, 2015

ALL of my experiences at this dealership have been first rate. The results are always excellent, the service is performed promptly and the personal attention provided by the service staff (particularly Emad Nasser) and the front office receptionist make this dealership stand-out among the many with which I have dealt. I must also say that every Ford and or Lincoln Dealer I have encountered provides excellent service, but these two people make Capital stand out among them.

Rebecca Johnson

Sep 15, 2015

Very friendly and helpful. Very happy. The staff is always willing to answer my questions.

Edward Randolph

Sep 15, 2015

I bought this truck in 1994 from Capitol Ford. I took it in to Capitol Ford for maintenance until you started Quick Lane, and that's where I've been taking it ever since. The people at Quick Lane take care of this truck like it's a new truck, and it really still drives like a new truck. I am very happy with Quick Lane and really appreciate all the help you've been giving me all these years. Thank you.

Kathleen Ortiz

Sep 15, 2015

I always stress over buying a car. However, by deal was fast, and easy. Thank you Ford!

Karen Humphrey

Sep 15, 2015

I was promised an email copy of the service accomplished as the hardcopy of the work done was not ready when the car was picked up. I had to call the dealership five days later to request and remind about the copy of the service records. Simon Catanach was kind enough to look up the appointment and email me the paperwork the next day. I don't know about the quality of repair as I am experiencing a constant rattle now like putting a playing card on the spokes of my bicycle. I will bring this noise up when I return for the oil change due soon.

Lorie Woodmansee

Sep 15, 2015

Very good customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Manuel F. & Cleo B. Valdez

Sep 15, 2015

Everyone we have been in contact is very helpful, friendly and very professional. Thank you!

Jake Martinez

Sep 15, 2015

Thank you all for your prompt service and great hospitality while I waited.

John Rollins

Sep 15, 2015

All went well with very quick service. Questions were also answered about different vehicles that I was looking into.

Lowinda Carter

Sep 15, 2015

The salesman was great! He knew what I needed & wanted & made it happen. Best wishes for Randal o'leary! I love my new hybrid! It is beautiful & drives like a limo!

Brandon Salazar

Sep 15, 2015

I was happy that I was able to get out of my old car but at the same time sad that I was unable to the car that I wanted

Manuel Anaya

Sep 14, 2015

The sales people were after my satisfaction and up to this point they got it other than not sure if i am going to make it with the mileage cap, but we will see, thanks

Gabriel Salazar

Sep 13, 2015

Service there was excellent. The salesman, "Alfonso Duran" was very helpful in helping us choose which vehicle would be the best choice for us according to our needs. Very friendly folks at Capitol Ford.

Frank Cherne

Sep 11, 2015

The 2016 Escape was purchased with a tow package. The staff did some research on other features trying to meet my desired list with the nearby inventory on their lot and others. Even coming up with another solution yet I purchased the initial option placed before me aside from not having the desired navigation package all the other features I desired were there. The staff was helpful and friendly during the entire process.

Lawrence Ortiz

Sep 11, 2015

It was a wonderful experience. Great sales people and managers. First time i bought a vehicle in my hometown.ThanksLawrence

Martin Romero

Sep 11, 2015

I purchased my second Mustang. Overall it was a great experience. Very helpful getting me what I wanted.

Phillip Quintana

Sep 11, 2015

We are treated like we have been friends forever. These are the sales personal, financial, and the women and men at the desk.. We did have one bad experience at the quick lane service center. We hope that area will be looked into, not only for our safety but for others. Tank you.

Veronica Silva

Sep 11, 2015

My experience was wonderful they treated me very professional and definelly recommend you guys and thank you I'm enjoying my new F-150

Ronald Urban

Sep 11, 2015

Checked over my vehicle and washed it and it looks great and drives well. Thanks

Johnny Cordova

Sep 10, 2015

Service was prompt and complete !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

John Wetsel

Sep 10, 2015

Every one was nice and explained any questions asked, plus a free car wash!

Catherine Richardson

Sep 8, 2015

Very helpful staff, excellent service,fast and efficent.

Mary Ann Crenshaw

Sep 6, 2015

I have a second-hand Ford Focus 2008. Service at Quick Lane always is swift, pleasant and perfect.And I am very happy they are just around the corner from my house!

Valued Customer State Police

Sep 4, 2015

serivce advisor and shop tech took the time to see i was happy with the explaination, repair, and price.

Rebecca Roehning

Sep 4, 2015

25,000 mile checkup. The staff is always very pleasant and helpful. I was in and out quickly. I had a coupon for a free carwash and when they were backed up and I chose not to wait, they gave me a coupon for the local car wash, which was very much appreciated. I trust the service center and wouldn't take my car anywhere else.

nmhorseman offroader

Aug 27, 2015

Almost all of my dealing with Capitol Ford was via email. I did get contacted via email and by phone and spoke to an internet sales person. From that time on I have gotten a lot of emails asking questions and saying they would help me and respond to my answers, never happened. They just keep sending emails and never respond to my replies.

Y. V.

Aug 21, 2015

Tony is my go to guy for all my car repairs. He is trustworthy and genuinely cares about his customers. The work is always professional, but Tony is why I keep coming back.

Robert Copeland

Aug 18, 2015

The staff at Quick Lube on Alameda always takes excellent care of me and my car.

Rebecca Johnson

Aug 13, 2015

The people are always so friendly. They explain everything they did. They are quick and efficient... They are very professional I will recommend them to all my friends and family

Paul Martinez

Aug 13, 2015

Thank you. It was a pleasure working with you. !!!!!!!!!!!!!!!!!!!!!

Arlene Sena

Aug 12, 2015

Oil change for a 2004 Ford Thunderbird, service accurately performed in a timely manner.

Elizabeth Burks

Aug 12, 2015

I love my new 2016 Escape SE. Mike was extremely helpful. He listened to us and showed us exactly what we were looking for. We will definitely return to Ford and ask for Mike for future purchases.

Tamara Ortiz

Aug 12, 2015

Staff was very professional, friendly, work was complete in a timely manner. Cost was reasonable and my vehicle is running great. Thank you.

Raymond Smith

Aug 12, 2015

This was a recall on the Lincoln. Now if you can just get the part in for the recall on our Focuswe would be very very happy. This has been ordered since April!!!

Martin Romero

Aug 11, 2015

Capitol Ford continues to be excellent in all of my dealings with them.

Valued Customer

Aug 11, 2015

The service department, and Emad in particular, always goes out of their way to make sure we are completely taken care of. Deeply appreciative to have found a service team we can trust.

Victoria Gage

Aug 11, 2015

Quick Lane is the only place that I use for my oil changes and 6 month maintenance. I really like and trust Tony at Quick Lane on Alameda. He is honest and helpful and I am always comfortable with his recommendations.

Victoria A.

Aug 11, 2015

Tony the manager of the Quick Lane on Alameda is great to deal with, always calm, kind, caring, helpful. A mechanic there named Chris is also always great to deal with. These two men always keep my old Subaru on the go, me too.

Aleene Ludi

Aug 8, 2015

YOUR SALES REP WAS VERY HELPFUL AND PRESENTED ME A GREAT OPTION. EVERYONE WAS VERY COURTEOUS, MADE ME AND MY HUSBAND VERY COMFORTABLE ASKING QUESTIONS, AND WERE TREATED WITH RESPECTFUL. THANK YOU.. I HAVE ENJOYED THE CAR AND I AM LOOKING FOREWORD TO HAVING MY WINDOWS TINTED.

Manuel Anaya Jr

Aug 7, 2015

Alfonso and Joey did great for me , worked very hard to make the deal happen so i was very satisfied the attention I received from Joe and Alfonso Thanks

Eugene Zimmermann

Aug 4, 2015

The work was done in a short time and it was very good. the car looks like new. We liked how they handled all the details with the insurance co. We certainly would recommend them for any repairs.Gene Zimmermann

RBorrego

Aug 3, 2015

Courteous, helpful and fast - thanks!! Thank you

Monica Gourd

Aug 3, 2015

Very easy and friendly check in/out. Car was ready earlier then expected.

Edward Romero

Jul 31, 2015

Lincoln MKX.Auto service and staff is great however car wash wait time is excessive and not accommodating.

Evonne Martinez

Jul 29, 2015

took good care of my 2012 ford focus, service was very good as usual and staff is always helpful.Just have to deal with the "odd" glich in the transmission.

Fred Reynolds

Jul 27, 2015

Staff was pleasant and helpful. I received a complementary wash and was allowed to use an expired coupon to have a window chip repaired. Good Job.

Steven Katzman

Jul 25, 2015

It was an early appointment, and the shuttle wasn't available, but the staff offered to drive me to and pick me from work. The work was finished on time.

Don Simanton

Jul 22, 2015

I had a service discount coupon which I forgot. But I had a tablet with me and was able to bring up an electronic version. No problem, said the service desk just email it to them and they would print it out. I got my discount. The service was quick and I was done in under an hour.

Bill

May 6, 2015

My advisor was prompt in diagnostics. Capitol Ford warrantied the work for fixing why the engine malfunction light (wrench) was coming on which was a computer problem, not the engine. That was much appreciated.

Loretta

Apr 17, 2015

Chris was very thorough when he took care of my car. He pointed out cracks in my warn tires and today I am having them replaced. I was very impressed.

Denise

Apr 16, 2015

I have had 3 bad experience with the service department in the past, to the point I would not buy another truck for Chalmers Capitol Ford again. But the serive I received has made me rethink my next truck purchase.

John

Apr 4, 2015

The promptness and professionalism of the service staff most impressive.. Anthony did a great job for me. Incidently I've owned 66 automobiles and my 2012 Ford Escape Hybird is the only one not needing any kind of service except lube, oil, filters and tire rotation. There was not one factory defect that needed attention. Amazing!!!

Leslie

Mar 29, 2015

Zach Brandt took very good care of all my needs in a very timely manner. The customer service was excellent.

Adriana

Mar 24, 2015

The service was very efficent and even though they told me at the last minute I needed new break pads they were fast.

Jose

Mar 24, 2015

The experience was quick and easy and I will definately recommend the service department. The customer service was the best.

Lorenzo

Mar 19, 2015

You offer a free car wash like other dealers do but have failed me the last three (3) times I have been to your dealership. Not Happy!!!

Evelyn

Mar 17, 2015

It was late in the day and I could see they were tired but they got right to do my oil change with a smile.

Monica

Mar 14, 2015

Service adviser, Kevin, was friendly and helpful. There was an "after leak" of oil and I needed to bring the truck back to have it checked out. No hassle from anyone about this. The mechanic even apologized to me because I had to bring the truck back. I appreciated the consideration.

Linda

Mar 6, 2015

I appreciated the whole experience. They were prompt, helpful with all my questions and when I left I felt confident that my truck was in good hands. I have always used Jiffy Lube to take care of my Ranger but will use Ford service for my 150.

Melville

Feb 24, 2015

Tony Sena and Debbie Gonzales were wonderful and listened to me and really helped me. I do not buy a car often and really needed someone to understand my needs. Tony really assisted me and helped me with financing options and purchasing of service agreements and etc.

Dan Ranger

Feb 23, 2015

We found the folks at Capitol Ford to be helpful and knew their jobs and products. Overall experience was very positive in all respects. Dan Ranger

Patricia

Feb 10, 2015

Great customer service. Great people who genuinely care. Excellent contact after the sale. Will get my next car or truck there. Bought two in the last four months.

Jose

Feb 9, 2015

quick and frindly service, they keep you inform on what is going on with your car and cost or other options

Charles

Feb 6, 2015

Service personnel are both very friendly and competent. The technicians are thorough and efficient. The customer waiting area has a separate quiet area where customers can connect to a wireless network and work while they wait. Paperwork shows everything that was done as well as a state-of-health report.

Amanda

Feb 3, 2015

I was able to get my oil changed and all the service that needed done on my car quickly and the staff were all very friendly.

Bill

Jan 30, 2015

Once they got to it, they were able to get the car back to me in a couple of days.

Maxine

Jan 20, 2015

the quick lane service person let the service manager know about vehicle and Service Manager quickly made an appointment to bring in vehicle Feb 21, 2015

Clara

Jan 20, 2015

courteous, friendly people. They knew what they were doing.They knew about my insurance and I didn't have to explain.They were also very prompt.

Sarah

Jan 9, 2015

I am a ford vehicle client. I enjoy my Fords and I have found Capital Ford to be my cup of tea with friendliness and Richard has been a great salesperson and has seen to our needs in sales, service and automotive needs. We feel welcomed and so do our friends.

Nick

Jan 6, 2015

was always kept updated as to work being done, and if there was going to be a delay. and also being able to use loaner car while vehicle was being worked on . very happy with work done on vehicle never rushed always made sure everything worked before returning vehicle.

Christine

Dec 28, 2014

I liked the honesty of the salesman. His patience and how he knows his merchandise and stock, plus he believes in what he sells!

Donna

Dec 24, 2014

Emad greeted us & explained the process needed to review the recalls, he even reviewed other service needs, he got the oil change done and all the recall completed before the time he had stated. The best service experience I've had since purchasing this vehicle.

Rowan

Dec 5, 2014

I loved how when I questioned the necessity of a certain procedure I was given a second opinion and description of why it was necessary, encouraged to proceed with it, I was greatful I did. You were all so understanding and helpful.

Ruben

Nov 20, 2014

Sam catanach Joseph Ortiz & the gentleman who appraised our vehicle. All incredible. An asset to the dealership as well as Ms. Gonzales.

Frank

Oct 31, 2014

Great group of guys, they always do a very professional job and do all work as if they are working on their own cars!

James

Oct 30, 2014

people were nice. It took all day, and I was stuck sitting by the telephone waiting to be called when my car was ready, but it appeared no one was at fault, and they did all they could for me in the circumstances.

Alan

Oct 21, 2014

The greeter/cashier was very pleasant and knew his job. The mechanic who installed the battery suggested a low cost alternative that would give me much more life and, in the long run, cost me less. Great idea. Oh, and we were out of there in 25 minutes!

Michael

Oct 1, 2014

Would like to give a special thanks to Emad Nasasr for his excellent service in the automotive repair department, He is the Lincoln Service Concierge. Also to the sales rep who sold us our vehicle, Randall O'leary and Debbie Gonzales,Finance Director. These people were very helpful and friendly.

Barbara

Sep 20, 2014

The young man at the service desk was especially helpful. Also, Joseph the shuttle driver made it a more pleasant experience to be driven and picked up....a very nice man.

Kelly

Sep 16, 2014

Most wonderful experience . Buying a car . First time I haven't had good credit buying a car wish they could have helped a little more in that area . I got caught up in that stupid mortgage mess had to file bankruptcy . Got a flat tire . Zach bought me a new one Donna Martinez was wonderful

Steve

Sep 15, 2014

The professional and quality service. My service rep, Mr. Emad Nassar was outstanding in his communication on the status of the vehicle and questions and concerns I was very impressed with Mr. Nassar's attention to detail and anticipated concerns. It is a pleasure to be back at Chalmers Capitol Ford. Joseph (courtesy shuttle) was very friendly and knowledgeable about the Ford products and services.

Donna

Sep 14, 2014

Went to the quick lube area, they were friendly, called when they said they would, the car was ready exactly when it was & the cost was even less than the estimate! Rich & Steve were so great!

Nancy

Sep 12, 2014

The service manager, Anthony Garcia, kept me informed about the progress of the repairs on my vehicle and the service tech, Josh, was very thorough. Although it took a lot longer than I anticipated, (I didn't know that this was fairly major) my car was returned to me in wonderful condition.

Sandra

Sep 12, 2014

Anthony Vigil was extremely nice and helpful and I would contact him again if I had any problems. Our recall was done in a timely fashion.

Danny

Aug 17, 2014

Emad Nassar was very helpful and Notified me on the problem with my vehicle and along it would take to fix.

Sam Pick

Aug 7, 2014

The Sales personnel are knowledgeable. The inventory was average. The interest in providing me with the information I needed was excellent.

Greg

Aug 1, 2014

It is just a not a hassle to take the vehicle into the shop. They are all so nice and it is a hassle free experience and a pleasure to deal with Emad Nassar. He take care of every concern we have and goes above and beyond.

Tim

Jul 30, 2014

Having a real person answer the phones and the reception at the service desk. There seems to be a general attitude change from 'Santa Fe ' style of doing business of before.

Glen

Jul 16, 2014

The wait time while the car was being serviced was shorter than expected and they took the car in right away.

Rossanna

Jul 12, 2014

The service department was excellent in attending to my needs and in a timely manner. I was treated w/ respect and waiting was very comfortable. The staff was very courteous to me and my dog. THANKS!!!

Shirley

Jul 8, 2014

My vehicle was taken in by a family member, so I am unable to offer my personal experience for this particular visit.

Frances

Jul 4, 2014

You Tech Emad was exceptional, polite and very professional.He listened to all I had to say and had everything fixed or looked at. I felt very comfortable with him.

Billy

Jun 9, 2014

The way my wife and I were treated. Alfonso our sales man was wonderful. But the best asset the you have is your Used Car Sales Manager Richard Salazar. You would be crazy to ever loose him. He knows how to treat people and listen to their needs. You are very lucky to have him and Alfonso Duran. You have a wonderful team at your Santa Fe branch. Treat them well.

Frank

Jun 6, 2014

Service techs are very skilled and do their job in a fast, thorough and safe manner. They also informed me that I needed a new battery and since my truck was in the bay, I had my new battery a few minutes later. GOOD JOB!!!

Conrad

Jun 5, 2014

That you worked on my vehicle on a Saturday. That helps in not having to get a ride to work and back. Big plus. Service had part available and replaced it in record time. The whole process took about 30 minutes.

Edward

Jun 4, 2014

Service was excellent! Everyone I came in contact with greeted me and made me feel welcome. I owned a Lexus and the service is as good or better than at the Lexus dealer. The service person that I came in contact with was knowledgeable and appeared confident that he knew what he was telling me was correct.

James

Jun 1, 2014

Amad was courteous and helpful in arranging for a courtesy auto for me to run errands. The car was washed and looked nice when finished.

Andrew

May 20, 2014

Victor Padilla was courteous and did a great job of keeping me informed, had a courtesy vehicle ready when I arrived and check in/out was easy as well. Made service process painless and easy.

Joyce

May 17, 2014

Friendly, attentive, gave me a time the work would be done, and since I needed to keep another appointment, they offered for me to bring back the Lincoln MKX for a car wash at my convenience. I appreciated the care shown. Excellent service.

Lewis

May 15, 2014

I took Escape in for a recall fix and asked them to also take care of regularly scheduled service. They did so w/ no problem.

Angie

May 1, 2014

Always receive great and friendly service! I've been a customer for the last 15 years and will continue to be.

Raymond

Apr 27, 2014

My salesman Sam Catanach's way that he cares about his customers. He always has a great attitude. He is very knowledgeable about his work and loves what he does.

Jean Francois

Apr 1, 2014

Sam sale guys was the best I ever deal with. Easy to deal with, very very very helpfull, nice, fun and mainly know a lot about is Cars and Truck. He did spend the time to explain the process of buying a Truck, but mainly at the end he did take time to show me the truck function and set he did set up my BlueTooth systhem and did make sure I was 100% happy before let me go into the Traffic with my new F 250 Super Duty.. I loved every aspect of buying a truck and also they did find the way to get the price down to my budget. Will recommand Ford Chalmers for getting a new car ot truck Thank you Sam Jean Francois The French Master Construction In Santa Fe Custom Home Builder for 16 years

Norman

Apr 1, 2014

The service rep put directly through to the shop foreman to discuss my issue with my truck. He told me that I would not need a tow as the manual suggested. I was in and out in 3.15 hrs since we were on the road traveling replacing a sensor in the transmission. Explained what the problem was and app. cost. Gave us a courtesy ride to local restaurant while being repaired. Great service. Thanks.

Phillp

Mar 27, 2014

The follow through and follow up service that Emad Nassar performed were great. He wants to make sure that the customer is informed and updated through the service process and is courteous and professional.

Daniel

Mar 24, 2014

I really liked working with Emad, your lincoln service manager.Everything was flawless and I really appreciated receiving a super-cleaned car inside and out. Bravo

Frank

Mar 11, 2014

I really think your customer service is excellent. I got in and within an hour the car had been serviced and completed

Fidel

Feb 27, 2014

We arrived early but they took our car anyway and we were out in less than a half hour. Excellent!!!

Desiree

Feb 25, 2014

The service is always quick, the staff are great and very friendly and good work is always done on my vehicle.

Leroy

Feb 20, 2014

I have been dealing with your dealership for over 30 years. Really like the service. The staff is courteous, helpful, and efficient.

Sharon

Feb 20, 2014

This is the first time that I have been to the Quick Lane on Alameda. The people are very nice and helpful. I appreciated that they went over the things that were checked/done to my Edge.

David

Feb 19, 2014

The tremendous help using a scientific diagnostic method to evaluate the cars specific needs and the maintenance coverage that was still in force at this time.

Ronald

Feb 16, 2014

Great people, easy to schedule, did I mention the people were wonderful? My thanks to Zach, Chris, John, and Henry.

Dawn

Feb 11, 2014

I was surprised they called so soon to let me know that I could pick up my car. Last time I took my car there, they had it fro 2 & a half weeks.

Marco

Feb 8, 2014

Emad in the service department was very informative and listened to my needs. My questions were answered and my Explorer is back to being great. Thank you Emad and staff.A very happy customer!

Christine

Feb 6, 2014

When I first went there around 10 - 10:30, it was indicated that there was a 2-2 1/2 wait leaving one of the service guys gave me his card and phone # to call back to see where things were at time wise - he indicated the same amount of time was still existing - because I had to get this service done due to distance I but on the vehicle, I went and sat expecting the 2-2 1/2 hr wait - I was there for only about 40 minutes -

Elaine

Jan 28, 2014

The guys are always pleasant to deal with and they look out for services that may have already been performed that may save the customer money in not duplicating the effort.

Robert

Jan 24, 2014

Zach Brandt and Emed were very very responsive in assisting us with our Ford Edge and the necessary repairs it needed. They provided us with transportation so we were able to leave our Edge with them, which made the experience almost seamless. Very Very good service, communication and pricing. These guys are the best!

Maria

Jan 23, 2014

Emad is an excellent customer service representative. He sat with me and explained my warranty. In the past I had gone to the QuickLane and I was told my warranty was not covering certain items that was told to me was covered when I purchased my vehicle. Emad explained everything so I will continue to go to Ford. Before this experience I just wanted to pay off my car and go somewhere else because I felt I was lied to and was sold something merely for personal commission. That could be some but Emad will honor what I was sold. Therefore, I believe Emad represents Ford in a professional and honest manner.

Gilbert

Jan 20, 2014

Your service personnel are superb, in that they are so polite and customer oriented. Emad Nassar, Lincoln Service Concierge, was very good to me and my husband. Two other service empoyees deserve kudos for always remembering our names and wanting to see that our needs are met immediately: A Spanish speaking young lady who takes care of loaners and a Spanish speaking young man who takes care of your Ford service matters. I wish I knew their names!!!

Nancy

Jan 16, 2014

Direct attention by Jimmy and his ability to listen to my needs. Everyone was attentive, friendly, knowledgable and did not waste time. Very impressive group of employees!

Jennifer

Jan 15, 2014

After having to wait longer than expected for a loaner vehicle I was treated to a full detail on my car. I really appreciated the efforts of the service team going the extra mile to satisfy their customers.

Donna

Jan 8, 2014

car was making a loud noise for a week but stopped when I brought it to service.......a miracle?? Mechanics checked it out but whatever it was, it was no more.

Merlin

Jan 7, 2014

The service to my MKX was greeted,performed and presented to me in ashort period of time and I was on my way.Each service visit has been good.

Steven

Jan 7, 2014

It is very nice to have a place to have your vehicle serviced and repaired where you feel confident that you will be meet with honesty and competent repairmen.

Lelah

Dec 10, 2013

The team has always been very professional, personable, knowledgeable, and efficient. They "work the problem." My problem was a nail on the inside of the tire...hard to see but they found it and fixed it. This is what could be called "old-fashioned" service. Thank you very much.

Guadalupe

Dec 5, 2013

The men at the quick lane service center were great. Got me in and out quickly. Very friendly and professional. I would recommend them to my friends

Frank

Nov 28, 2013

All of the associates are knowledgeable and very helpful. They are very good at telling the customer what service should be done now and what can wait till next time. This helps us to maintain proper car care while we can plan for future service visits. The technicians are very good and I feel they treat the customers cars as they would treat their own. KEEP UP THE GOOD WORK!!!!

David

Nov 25, 2013

The representitive, Emmad, was courteous and effecient. I also appreciated talking directly to the mechanic, Josh, who listened to me and then correctly diagnosed and solved the problem . Thank you.

Dwayne

Nov 19, 2013

Emad Nassar was the difference maker. His obsession with customer service was unmatched. He welcomed us with open arms took in our FORD Expedition and diagnosed the problem in a rapid time. My family and I were held up in New Mexico, since our Transmission went out on us. Emad provided us a loaner vehicle when we didn't have any transportation to get around the state. The staff were very knowledgable and very experienced in dealing with our issue. Once the new transmission arrived and only took 2-3 days to install and get us back on the road. We can't Thank Chalmers FORD dealership for their courtesy, kindness and expertise in replacing our transmission. We are happily back in Colorado and the Ford Expedition is running like a CHAMP!

Lance

Nov 18, 2013

Although I had to come back, my issue was fixed with a smile and was not charged. I appreciate all the help I have rec'd from my service advisor, Robert Johnson.

Steve

Nov 10, 2013

Always a pleasure to work with Robert and the crew at Chalmers Ford. It's where I bought the car and I trust them to keep it running right. Thanks!

Charles

Nov 8, 2013

Great Employees, great service, reasonable pricing, great facilities,free coffee and snacks, fast service, knowledgable employees,concern for my safety, concern for longevity of product. Great City

John

Nov 7, 2013

Service and parts dept. employees where fast, efficient and knew what they were talking about. I felt they were totally honorable in their dealings and the information they provided.

Vincente

Nov 7, 2013

Friendly, knowledgable, and quick service. Your manager takes the time to sending us off with the over all information on the condition of our vehicles, every time. We thank you for your hospitality while we are thete.

Stella

Nov 7, 2013

Quick customer service friendly people. Very helpful warm welcoming feeling as you walk in the door. Work hard to see that I went home in the vehicle I wanted.

Phyllis

Oct 16, 2013

The outstanding friendly, caring, courteous, professional service at all levels is unsurpassed in my opinion. My service representative, Eli, was wonderful. My brother, Anthony, convinced me to buy my Escape at Chalmers Capitol Ford saying I would not regret it. I fully understand what he was talking about!

Ericka

Oct 1, 2013

When I arrived, the service tech greeted me, referred me to the beverage station and asked what time I needed to be at work and made arrangements very quickly to get me there. I was impressed.

JTaylor

Aug 17, 2013

The mechanic John Smail, great attitude, very professional. Will refer co-workers and friends to him.

DoctorJim

Jun 22, 2013

I sent out email inquiries looking for a very specific Ford Fiesta; one with all the nicer features and a manual 5-speed. Got an immediate response from Ria Moore at Chalmers listing two meeting my specs that they had on the lot, including all the pricing info with the rebates. Not only much better prices than I was seeing in Albuquerque, but Ria made the process quite welcoming. From there we set up a visit, a test drive of the one liked best, and we had a deal. This is my second new Ford purchase in ten years that was totally hassle free. (The other being with Heritage Ford in Burlington, Vermont.) Don't get me wrong, I'm not a pushover. I do my homework and look for a good price. So, I really appreciate it when a dealer delivers both a good price and a no hassle purchase. Ria Moore and the Chalmers team made it happen.

Happy Customer

Jun 3, 2013

I worked with Steve Baca to purchase my new ford. He and his team were excellent in helping me find the car to fit my budget. His boss, Rich came and personalized the service sale making sure I was happy with my service. Debbie in finance was really friendly, and as we signed the paperwork made sure I understood all the information and explained anything I did not understand. I am very pleased with my experience and would recommend them any day!

SeanPilgrim

May 21, 2013

I was in the market for a new vehicle after a seventeen year old kid T-boned my Audi and totaled it. I was worried that I wouldn't be able to get financed for a new car due to my low credit score and that I would be stuck with having to save money to buy a used car outright. Not only did Chalmers Capitol Ford look welcoming and the cleanliness of the showroom was outstanding after all the renovations but their selection of vehicles both new and used was phenomenal. The sales consultants at Chalmers Capitol Ford helped me select a 2013 Ford Focus Hatchback which was in the price point of something that I could finance. It's been 7 months since my purchase and I am extremely satisfied with my purchase, it feels like the car was built for me! Since then I have been into both of the Quick Lane Tire & Oil centers in Santa Fe for my maintenance and both locations have been extremely warm, friendly, inviting, and very fast at getting my car in and out so I can be on my way. I have also taken my vehicle to their collision center (CF Collision) for body work when someone struck the back of my Focus when it was parked outside of my house. I thought I would be without my car for awhile and to my amazement they had my Focus back to me within the week! I highly recommend this dealership. The cleanliness, the professionalism, and the warm welcoming staff definitely made this an excellent car buying experience.

PARK CITY SKIER

Nov 29, 2012

I called two days ago to inquire about a vehicle. I called back today to try to purchase the car, was told the car was "sold" but only after they considered my offer. Was then given a call later in the evening by the guy who had purchased the car. He was trying to sell me the car. How did he get my number? Better yet, why would this random wholesaler be able to sell me the same car at the price I had just offered Chalmers Capitol Ford Lincoln, but Chalmers couldn't have? Really? As a business professional I have no idea how you can run a business like that. Salesman was name Jimmy, was also trying to tell me how great these vans are... (Well, I should be the expert, I own several and despite being a chick) I actually know a thing or two about vehicles. Whatever. It's kinda disgusting that they would refuse your offer and then sell it out from under you to someone else who is just going to make a profit. Oh and I'm in the industry, I buy a lot of vehicles.

Charle Ann Martin

Oct 9, 2011

I am a very frugal person, and spending a large amount of money can be extremely difficult. Raul was very friendly, patient, and professional.I test drove the Escape a few months ago. Instead of getting what can be bothersome phone calls, Raul sent cards.Right after I signed the paperwork, my heart started racing. After I saw MY brand new Ford Escape, I was estatic. And when I was shown all of the bells and whistle: sync, back up camera, parallel parking assit, I was over joyed.After purchasing the Escape, Raul was nice enough to follow me to my house, while I dropped off my old car, and drove me back to the dealership.I hope to never buy a car again, but if I do, I will go to Ford and Raul first.