Used Cars for Sale at Casey BMW in Newport News, VA

MCM

Sep 5, 2016

Don Morrow was great to work with. I saw a car I liked online and inquired about it. Don came in on his day off and answered all our questions and we decided to purchase the car. Great experience. Would definitely buy from him again.

Michael L Malone

Aug 31, 2016

Casey did a great thing getting Joe Hargraves and Lloyd Howell on their team! We have worked with Joe for several months and with Lloyd Howell for the past couple of weeks in determining which BMW was right for us. They both have been extremely patient, answered all of our question completely and were simply very pleasant to work with! Absolutely no pressure, just good solid information. I want to personally thank Joe and the General Manager, Lloyd for helping us find the perfect vehicle to grow into and for making our buying experience at Casey BMW one of our best ever! My wife and I love our 740i!

Cmott

Aug 31, 2016

From the moment I met Joe he educated my wife and I on the Pros and Cons of leasing. After much discussion we decided to Lease our first Vehicle! Thank you Joe we couldn't be happier.

Sydcilla

Aug 30, 2016

I went in to look and test drive the new X5 electric hybrid. I already had an X5I and just wanted to see what the difference was. Lloyd and Crystal are the best. They spend hours trying to make sure I got everything I wanted. This was the second time buying from Lloyd and this time was even better than the first one. If your looking to buy a BMW Crystal and Lloyd and they will make sure you well taken care of. Thanks again to my BMW team Lloyd and crystal. Hope your seed or my future purchases.

Paul Angelson

Aug 29, 2016

Don was very good in keeping us in touch on the what was going on with the purchase our car. All was smooth and we were in and out in no time.

djcruize

Aug 17, 2016

I had a great experience buying my first BMW from Joe Hargraves. It was a long time coming (3 years of looking, browsing, dreaming) and Joe was patient as can be expected. When it came to delivery, I caught up with Joe in the back putting on the finishing touches on the car that made it sparkle. He really treated my car like his own. Everyone that I encountered was pleasant and added to an overall positive buying experience.

Trevor Capps

Aug 5, 2016

I called Casey BMW seeking to test drive a vehicle. I was set up with Jimmy Jones. It was nice to see a sales person my age. I told him what car I was interested in. We test drove the vehicle. I didn't feel pressured by Jimmy at any time. I felt relaxed and comfortable when I purchased my new BMW. Great custumor service from the manager as well. I am very satisfied with Casey BMW and Jimmy who sold me the vehicle.

Darrell L Jones

Aug 2, 2016

I went in for the clinic and met Crystal. She make car buy seem like a picnic. I wasn't in the market for a new car, and Crystal never treated me like I was. She just spent some quality time showing me that wonderful car lot. Ended up buying a 528 and I must say, the entire process ended up being totally enjoyable. Crystal was the perfect saleswoman that I really enjoyed. I have my home now for buying cars. I am recommending that everybody should at least try this experience out, because Crystal will change what you think about buying cars.

bmw mania

Jul 30, 2016

Don was very patience to work with our budget and got us a great deal! Thanks Don! On the flip side, I felt little aggressiveness when the finance manager kept insisting buying GAP service while finalizing the deal.

Turbo

Jul 29, 2016

Very honest on information of vehicle history, this was very important whether I would purchase a vehicle from this dealership. Buying experience was smooth and easy. I would recommend dealership to any of my family members and friends . Top notch service.Mark Thompson

amnhowell

Jul 28, 2016

The salesman did not pressure me. He did not harass me. He was very respectful. He called to check in on me. When he was not available, I was taken care of by another qualified person.

Karin Cross

Jul 27, 2016

We recently purchased our first BMW from Don Morrow. He was very easy to work with, never pressured us and was always willing to answer our questions. We had a great experience and highly recommend Don and Casey BMW to all interested in buying a BMW. Thanks!

1stBMW

Jul 27, 2016

Don Morrow made my first BMW buying experience very pleasant. He was very patient, knowledgeable, and kind as I was trying to make up my mind about the car I wanted. He showed me all the options available, and when I did decide on the one I wanted, he sat in the car with me and taught me how everything worked. Great experience! Would highly recommend this dealership!

Eleni H

Jul 25, 2016

As someone who places high value in customer service a rare concept in todays modern world my experience at Casey BMW was beyond refreshing. I was (and continue to be) treated as a valued costumer even after I signed on the dotted line. Though all employees I interacted with were (to put it articulately) awesome Wayne Heath is my go to person. Whenever I have a question, he does not hesitate to respond, going above and beyond to make sure I am happy with my purchase. Mr. Heath embodies the qualities of kindness, honesty, and patience helping put one at ease during the car buying experience. I truly am lucky to have worked with him and Casey BMW.

lccool

Jul 25, 2016

My car buying experience was a extremely pleasant endeavor, due to the dedicated, knowledgeable, and salesmanship of Mr.Joe Hargraves. He's definitely a credit to the Casey's dealership. I would also like to thank Mr. Lloyd Howell(Mgr.) for his invaluable input in making the car buying transaction a wonderful experience from top to bottom. I would highly recommend this dealership to my friends and family. Joe and Lloyd are excellent representatives of Casey's Automotive Sales Group.

Ginger D

Jul 21, 2016

Our first experience buying a 'Luxury vehicle" was pleasant and enjoyable from start to finish. Don walked us through all the options (substantial) including live tests. BMW genius (Taylor) was patient and knowledgeable in her instructions, lot to learn. Final closer was able to convince one of us that the 3 point extended warranty worth the cost. All in all an good experience and I am confident we have purchased a good value.

Chris. L 32

Jul 14, 2016

Outstanding!! This the best service I have ever received at any dealership. Mr. Wayne is the best sales person you can ask for. His personality and welcome attitude is unmatched.

Skopje04!

Jul 12, 2016

Don Morrow is an excellent representative of the Casey Automotive Sales Group. I would recommend him to everyone! My experience was awesome. Go Don!Aaron Allen

Stein

Jul 4, 2016

Best car buying experience ever. Did not try to sell me the most expensive thing on the lot. Would highly recommend.

Kendall

Jun 30, 2016

We live in Richmond and found our BMW online. Wayne Heath had all of the paperwork ready for us when we got to Newport News, so the process was very easy. I honestly felt that Wayne's entire focus was making sure that we were happy and satisfied-a consummate professional. As we were leaving he said " remember, our relationship isn't ending, it's just beginning". A few days later he gave us a call just to follow up to see how everything was and if we had any questions about the car. If you're shopping for a car, Casey BMW should be your first stop.

Perrij

Jun 28, 2016

Everthing you ever wanted from a genuine and honest salesman. Casey BMW has to be one of the top rating BMW dealerships on the East Coast and it's because the staff they have working there like Wayne Heath. If I ever have a question or plan to buy another BMW it will only be at Casey BMW.

Peter

Jun 15, 2016

Jimmy Jones proved to be the most accurately informed and genuinely helpful sales consultant we have ever dealt with in more than a dozen auto purchases on two continents.In the end we have chosen a different brand, principally because of several unfortunate shortcomings of the BMW model. In fact, it's worth noting, that the dealership experience, and particularly the helpful interaction with Jimmy almost made up for the product deficiencies of the 2016 X1.

Bucs2827

Jun 12, 2016

Great deal and overall a great experience. Got a great car at a very competitive price. No pressure approach coupled with excellent knowledge of the vehicle and its features. Highly recommended!!

GW

Jun 8, 2016

Have purchased five BMWs from Casey BMW with Wayne Heath as my sales consultant. Every experience has been great. No pressure, a knowledgeable sales rep and wonderful products!

Repeat Customer

Jun 7, 2016

Wayne Heath went the extra mile to find me the car with the equipment I wanted-- and made sure I was able to trade in my old car before it was due for inspection repairs. This car is my 5th BMW -- three of them purchased through Casey BMW. How much more satisfied can you get?

Monica

Jun 1, 2016

Working with Don Morrow was the best! He was professional, knowledgeable & genuine. His knowledge, of the vehicles features, was impressive. He made the process easy & fun!

hoggy228

Jun 1, 2016

Don Morrow's patience and genuine understanding was unmatched. He helped me get into the perfect BMW 228i. He put my desires first.Thanks Don

bc_scofield

May 31, 2016

I just returned from a deployment overseas and needed a new car and Donald Morrow provided a great selection. Thank you for the swift service and appropriate model.

Steve 15

May 31, 2016

My wife and I recently made a purchase at Casey BMW. We had a good experience and Don had everything finished to get us back home with the vehicle by the 5 o'clock happy hour!

DocK

May 30, 2016

I recently purchased a used BMW Z4. Staff was courteous and helpful; vehicle selection good. Processing sale was slow, but probably an abnormality given the holiday. Car is great, happy to recommend Don for anyone looking to purchase a car in the future.

DocVNS

May 30, 2016

I recently purchased a new BMW, and my sales experience was exceptional! This is my fourth purchase with Casey BMW, and the third vehicle of which was sold to me by Mr. Joe Hargraves. Since the dealership did not have the exact car I wanted in its current inventory, Mr. Hargraves assisted me ordering my vehicle. Mr. Hargraves was extremely knowledgable and helpful. I appreciate his professionalism and his patience during the buying process. He truly made my buying experience an exceptional one. During financing, Mr. Dan Dier was extremely helpful. He was able to help me with the financing option that best suits my needs. I appreciate his kindness and professionalism during the process; it certainly made things easier for me. Although I plan to keep my new BMW for many years to come, I will certainly be a returning customer. My experience with Casey BMW for the past 9 years has always been a pleasant one, and I will happily refer friends and relatives because I am confident that the service and professionalism they will experience will be unparalleled.

Nonemade1

May 30, 2016

We started out in getting our 2003 serviced, we took a look around and seen our new car. It is always a pleasure to purchase another BMW from Casey BMW Virginia.

marcie4

May 24, 2016

don was awesome. he wasn't pushy. he was very knowledgeable and took his time with us. his follow-up was a nice touch as well.

Fishheadgun

May 23, 2016

We received great customer service. Wayne was great and super nice. I would recommend Wayne for your next car. Lloyd the sales manager was great as well.

Allen Smith2

May 20, 2016

I have had a rewarding experience at Casey BMW and Joseph W. Hargraves has made all that possible. I just happened to be driving down Jefferson Ave after coming from to dealerships with no luck. I looked over on the Casey BMW lot and there I saw what I was looking for. Needless to say I got exactly what I was looking for. I am extremely thankful for all the help that I had gotten there.

Shorrol

May 20, 2016

I had a lot of help to accomplish this dream. Big thanks to my dad and Wayne Heath. Together they made it happen for me. I am loving my new car!!!

Klayton Shaw

May 18, 2016

Don and Ryan were fantastic throughout the buying process. I custom ordered a new 340i and it got here in record time. Everything went smoothly and got the price I was looking for. Would recommend them in the future!

yvette65

May 9, 2016

Nickaigea Johnson was the most pleasant car salesperson I have ever dealt with. Ms. Johnson stated she had recently began working with Casey BMW. Her knowledge of the vehicles was remarkable. She was very professional and patient with me throughout the entire process. I would recommend this young lady to anyone that is interested in purchasing a vehicle at Casey BMW. I wish her continued success.B. Jenkins.

AJJOHN

May 6, 2016

We just leased our third BMW from Casey BMW, and as always it was a great experience. Wayne Heath was attentive, professional, and followed up regularly from the time we ordered the car until I drove it off the lot. We look forward to our next lease from Casey (my wife will be due for a new car next summer).Great job -- thanks!

S.Lane

May 5, 2016

Nickaigea was very thoughtful and patient. My experience was really nice, quick and smooth. I've never had an experience like this before. I love the fact that she took her time to show me the features of the car! The staff was extremely generous and worked very hard to get me in a vehicle quickly. I will be sending people your way! Thank you so much!!

Todd Young

May 4, 2016

Wayne was responsive and knowledgeable. He went above and beyond to make the buying experience enjoyable. I'll certainly buy my next vehicle from BMW and Casey.

Chayla P.

May 3, 2016

This was my first car buying experience. Mr. Hargraves made it a comfortable and perfect first time experience. Things were explained thoroughly, handled in a timely and very professional manner. Whether you are a first time and or experienced buyer, I would definitely recommend coming to see Mr. Hargraves.

Mpassarelli

May 2, 2016

I bought my last car from Casey BMW and it was a very positive experience, so I came back to get my next BMW from them. They had exactly what I was looking for at exactly the price I could afford, and my salesperson, Wayne Heath, is the ultimate in professionalism and knowledge of his products. Wayne was very patient with me and all the 2,000 questions I had! He is so easy to talk with and didn't put pressure on me to make any quick decisions. I felt very comfortable making my purchase from Wayne, and i couldn't be happier with my new BMW!!

Ksolderitch

May 2, 2016

I have driven BMW cars for the past 6 years and can't imagine driving anything else! I created online the car that I wanted and found it at Casey BMW I decided not to wait until the next day and drive there close to closing time I was greeted by the manager and he told me Mike DiPersio would be happy to help me. We took the car for a quick drive and I was sold on the 2016 435i convertible!I asked for them to call me the next day and tell me the details ...by noon, I had all the info. After consideration. I called back and left a deposit with intentions to pick car up the next week, as I was leaving for vacation Mike and the staff at Casey were so easy to work with and treated me with the utmost respect throughout the entire process I must admit that I hate waiting in a dealership for all the paperwork ...they had everything waiting for me upon my arrival and we were done as promised in less than an hour I recommend Casey, Mike and the maangement team to anyone looking for a new or used BMW. I will surley return when I am ready for the next car I buy as wellKaren Solderitch

Shelia Brown

Apr 28, 2016

Everyone that I dealt with at this dealership were very courteous and knowledgeable of their product. My client advisor, Joseph Hargraves, was extremely helpful and patient and answered all of my questions throughout the car buying process. I would highly recommend this dealership to others.

Marie Martin Davis

Apr 28, 2016

I love Mr. Heath, he was very attentive and well organized and didn't' mind transferring all my junk to my new vehicle. He had a very late night!!! He's a sweetheart. This was my second purchased with him. thanks again

crawford

Apr 25, 2016

Nickaigea, Lloyd and Stephen, made our purchase a wonderful experience. The customer service was great from all who work at Casey BMW. I would also like to say that Mike Bullus in the Service Department is outstanding when it comes to customer service. Thanks for always making our Experience at Casey BMW Wonderful.

Herm

Apr 24, 2016

Knowledgable friendly staff that explain in detail about your purchase and able to answer all questions honestly!!Customer service was excellent!Not to long of a wait!Easy smooth buying experience!

rhporter25

Apr 23, 2016

The professionalism of Don was impeccable! He was extremely knowledge and patient. He made this car buying experience effortless. He was timely as we made a appointment with him and I appreciated after a long drive not having to wait to be serviced. I would highly recommend him to family and friends that are interested in purchasing a new or used vehicle.

Travisaharrisatyahoo.com

Apr 22, 2016

My overall experience at Casey BMW was outstanding to say the least! My salesman Don Marrow was a class act and very knowledgeable of the BMW brand! Nothing but good things to say abut this guy... But I would be remiss if I didn't mention the fantastic finance team that moved things along at record speed! And to add to a great ending, the GM closed my deal! Talk about customer service at its best!!!

CJluvsBMW

Apr 20, 2016

After my total loss of my 2011 BMW Don was very helpful he was on top of everything it made my whole purchase of my BMW flow perfectly.

100grand

Apr 19, 2016

Wayne and Ryan were an absolute pleasure to work with - will recommend to anyone! Thank you for all your help in my new vehicle purchase!

alsingathughes.net

Apr 16, 2016

A Very Good Experience,exceptional service.Mr. Wayne Heath was with me and explained the entire process of the purchase .I'm very pleased with my purchase of my 2016 X3

bakerdavisj

Apr 14, 2016

I live in Florida and the car I purchased was in Virginia where my son lives. Hence my son dealt directly with the dealership while my contact was by phone or email. Don was exceptional is seeing that the deal went smoothly. He answered all my calls and emails immediately with great attention to detail. He is very professional and pleasant. You need to keep him around.

Hank1188

Apr 12, 2016

I have had nothing but outstanding service from this dealership. This includes both purchase and service. I have been a customer for the past 5 years and from the first time I entered the showroom to my most recent purchase, the staff has been exceptional. There is never any pressure to purchase and no up-selling from the maintenance department. Truly a professional organization that will cater to your every desire.I usually deal with Wayne Heath and Joe Braeutigam for all my issues but in their absence, any employee will provide the knowledge and service you seek.

BeachLady

Apr 7, 2016

Everyone was kind and willing to help in anyway possible. I found everyone knowledgeable and they mad it possible for me to buy my car with ease and comfort.

Kenya

Apr 2, 2016

When I arrived at the dealership, I had no intention on buying a car. However, from the time Nickaigea approached me on the lot, the entire process seemed so fluid that I could not resist. I first test drove a BMW, which was simply breathtaking. Everything else just fell into place from looking at other cars, getting the price that was just right for me to completing the paper. I never felt pressured into buying a car, but felt like the Casey BMW team, especially Nickaigea was there for me whenever I decided to purchase. Needless to say, I walked away with a beautiful car from the best car dealership in Hampton Roads. I later found out that my friend previously purchased two cars from Casey BMW and plans to do so again in the future. I recommend Casey BMW and Nickaigea Johnson to anyone ready to buy a car that's very attractive with outstanding performance. I'm a BMW girl now. ;-) Thanks Nickaigea! Thanks Casey BMW!!!

Will

Mar 29, 2016

30 days ago I purchased a new vehicle for my wife. I was so impressed with our Sales Consultant Nikki Johnson and the team, I decided to come back to purchase anther vehicle for myself! Nikki's response time was excellent. She set an appointment for me right away. When viewing the vehicle, Nikki took the time with me to make sure I was completely satisfied. Although Nikki is very knowledgeable; when she didn't know an answer to my questions she didn't hesitate to ask Christina Manley or Joe Hargraves so she can provide me an accurate answer. I am truly pleased with my purchase. The buying process was just as awesome the second time around!!.

Cjasonmoore

Mar 27, 2016

Don did a great job of making our deal happen. Was very knowledgeable on every aspect of the vehicle and kept us updated as we worked through the process.

Being Sincere

Mar 25, 2016

My first visit to Casey BMW was awesome. I told my friends about the awesome customer service. I had two of my friends and a relative to buy a car from Casey. My recent visit was not as pleasant. The service representative seemed to be friendly when I dropped my car off on Saturday to be he serviced The service technician called me that following Monday with a diagnosis. He then called me back that following Friday to tell me the diagnosis was wrong. He also informed me that the mechanic working on my car quit the job. The service technician said they were going to find someone else to look at the car and start over fresh with diagnosis. I saw a big difference on how customer service was not all that. I called daily to check on my car. Instead I was told HE WAS WITH A CUSTOMER. Hello I am a customer too. The service technician did not call me back!!! I left messages morning noon and evenings. I finally got in contact with him on Thursday. He gave me a diagnosis and again said that he was not sure of the causes but the price to fix the car was 3,000 dollars. I do not understand why a BMW dealer can not tell me what's wrong with my BMW. I am not going to pay for something that someone thinks is wrong I went to pick up my car the next day Friday. The service representative was so different from the first visit. He seemed to be unconcerned about my car. He made me feel as if I was unimportant to deal with. While in his office he never explained to us what was going on with the car.He just printed out the paperwork ask for diagnosis payment and then gave me the key. I was so disappointed that he was not sincerely concerned about me as a customer. I wanted to buy a car from that dealership but I changed my mind because of the service dealer who said my BMW was only worth one thousand dollars. Why would I give a rude judgemental person 3000 dollars to fix my car?

X4guy

Mar 20, 2016

The transaction and paperwork was quick and hassle free. I made an appointment for 11:00am and the salesperson and staff were ready to meet with me. Great customer experience, would purchase from Casey BMW again.

dhatton

Mar 18, 2016

Thanks to Don Morrow and the folks at Casey BMW for a great buying experience. I first visited the dealership a week ago to check out the convertibles. I met Don and he listened to my needs (okay wants!) and matched me up with the 228. When I left the dealership after test driving there was no pressure to buy. I went back in a week later - and drove home my new car. Thanks Don!

jar1949

Mar 15, 2016

The transaction was very straight forward and a no brainer to complete. I was particularly impressed by the amount of follow through and attention to detail after the transaction was completed. Don Morrow went beyond the pale to ensure that we where happy.

smile12

Mar 15, 2016

Nickaigea, I would recommend Casey to anyone buying a car. My sales person has only been in the business for 3 months but she was knowledgeable and took a lot of pride in making sure I knew everything about the BWM product. She was friendly and extremely patient. I could have not asked for a better experience.Dana N. Perry

BMW DRIVER

Mar 14, 2016

Very professional, courteous and Customer friendly. HASSLE FREE! I recently switched from a previous BMW dealership due to purchasing a new BMW from Casey and I am excited to finally be under Casey's care. Casey BMW has gone out of there way in the past to assist me, even though I was not registered with them for services. DON and the other staff members were very welcoming and efficient. It was late Saturday and yet, they remained calm and dealt with me professionally and patiently. Now, I am driving just as I anticipated. LIKE A BOSS. Thank you so much, it was worth the drive!

Mr. Pommel

Mar 11, 2016

I took delivery of a BMW 328i and from the time I first looked at the car and to the delivery, the Casey staff was professional and truly outstanding! Everyone worked with me to get the best deal and payments within my ballpark! This was my second time purchasing a vehicle from Casey BMW and I would recommend all my family and friends to try out Casey BMW and experience their hospitality. The service department and maintenance techs are all professional and receptive to the customer's concerns. The personnel at the desk/information center were all service with a smile and eager to assist. I enjoyed my second experience and I hope that others will go and experience the customer service too!

Delta123

Mar 10, 2016

I am new to the BMW family and I was extremely elated to be apart of it until I dropped my vechile off for repair at this particular location. Over a week now I have been in the process of getting one tire and rim (aftermarket) replaced, which I now understand is somewhat of an anomaly. With little to no update I've had to proactively seek updates about the repairs not to mention not being offered a loaner until I was a week into repairs even though I'm within my warranty and it is customary to receive a loaner. My BMW advisor is extremely overwhelmed and as a result I am a week and four days into repairs that appear to have no end in site. I am an extremely reasonable person and I understand life/things never really go as planned, but my expectations of my advisor and this service department are nonexistent. I would prefer not to mention the employees name as to not tarnish their brand/reputation. Car brought in for repairs on 2/29/16

Delta123

Mar 9, 2016

I am new to the BMW family and I was extremely elated to be apart of it until I dropped my vechile off for repair at this particular location. Over a week now I have been in the process of getting one tire and rim (aftermarket) replaced, which I now understand is somewhat of an anomaly. With little to no update I've had to proactively seek updates about the repairs not to mention not being offered a loaner until I was a week into repairs even though I'm within my warranty and it is customary to receive a loaner. My BMW advisor is extremely overwhelmed and as a result I am a week and three days into repairs that appear to have no end in site. I am an extremely reasonable person and I understand life/things never really go as planned, but my expectation of my advisor and this service department are nonexistent. I would prefer not to mention the employees name as to not tarnish their brand/reputation, but I'm not afforded that opportunity. Car brought in for repairs on 2/29/16

BMW328i Lover

Mar 7, 2016

Good day, I wanted to inform all car buyers to purchase their BMW from Casey. The employees are professional, from the store manager to financing department. I felt very comfortable and not pressured to make any sudden moves. I wanted to discuss my salesman Joseph Hargraves, patient, relaxed, professional, knowledgeable, and hard worker. Mr. Joseph made me feel safe and very confident about my purchase. He ensured my BMW 328i was impeccable even after Ronnie detailed the car. I consider Mr. Joseph as the next salesman of the century!! I will be making my next BMW purchase with Mr.Joseph and referred my best friend to him also. This is what you call an excellence car buying experience!!

BabyBMW

Mar 6, 2016

I purchased a BMW 128i just recently and I wanted to acknowledge the wonderful customer service and professionalism displayed by the BMW Genius Jimmy Jones. The couple of times that I needed to come back to the dealership I am greeted with a smile and he is always helpful. He is a nice asset to your team!

DrKing

Mar 5, 2016

Everyone from our sales associate to the general manager to our finance person was extremely nice, walked me through the process and helped get me into the car I wanted. I was concerned about qualifying for financing but they assured me they could get me a deal with an interest rate I could accept, and they were right! I walked away extremely happy with my new purchase.

Wendy

Mar 4, 2016

My husband and I went to Casey BMW on 2-27-16 just to window shop. We were immediately approached by Nickaigea Johnson. She was so professional, helpful and friendly. No request made of her did she make it seem like it was an inconvenience. She asked all of the right questions to ensure that all of the feature that we really wanted were included in the vehicles that we looked at and test drove. She assisted us in finding the right vehicle for us, an X1. Joe Hargraves assisted her in processing our sale with so much expertise and patience. Both Niki and Joe made sure that we were thoroughly taken care of during the entire buying process.Christina Manley, the BMW Genius carefully went over every detail of my vehicle to ensure that I would have the ultimate driving experience. I had not owned a BMW in 10 years so there was so much that had changed. She shared in my excitement over every feature of my new car and was so happy to do so. Christina also provided us with a tour of the service facility and made sure that we understood how to bring our vehicle in for service and all of the customer comforts that the dealership had to offer if we choose to wait for service.I must say that I have NEVER experienced this type of service with a new car purchase before. When I left the dealership, I felt as if I had gained three new "friends". This team was happy and excited for my purchase and welcomed us into the BMW family with open arms. I would recommend this dealership team to anyone in the market for a BMW vehicle.

Kristel

Feb 29, 2016

The dealer Mr. joseph was great! Sold me the best car for my budget and was very patient. I enjoyed his service. He also is very knowledgeable and I will purchase from him again

Kristinat

Feb 28, 2016

Tanner was a new salesman and very helpful. His enthusiasm for BMW was obvious and paired with our "BMW genius " Jimmy Jones they were the dynamic duo. We were actually leaning towards another brand and just stopped by BMW. After an hour we were hooked and bought a 328 diesel. We are very happy! Give these two guys a call and you won't be disappointed.

Col & Mrs Marine Car

Feb 25, 2016

What a pleasure it was in dealing with Mr. Morrow on Saturday, the 20th of Feb. My wife and I arrived in the pursuit of looking at the BMW-X1, but we departed with a new 2016 BMW-X3. Don was a great help in showing us all of the features and was easy to work with. So was Jimmy Jones. My hat is off to those two, as well as to the Casey Staff.Col and Mrs. Richard E. Haislip USMC (Ret)

MINI33

Feb 20, 2016

I went to Casey BMW for a scheduled oil change and found out I didn't need the maintenance after all due to previous maintenance. Mike Lewis personally topped off my washer fluid, radiator fluid and showed me how to identify when my car needs maintenance.This the main reason why I would bring my vehicle back for schedule maintenance or if I decide to purchase a new vehicle.Mike Lewis needs to be the Employee of the Month at Casey BMW!!! He deserves a rating of 100!

stithdl

Feb 18, 2016

I was only looking for a car to get me back and forth to work and I thought I was out of my league going to a BMW lot. Joe Hargraves and staff took time, worked with me, and found something that fit well within my budget and it's a nice car. Thanks Joe. God bless you!

Evan

Feb 15, 2016

Mr. Hargraves is a very honest dealer, very patient and friendly person. Answer every questions you ask, and very helpful. I just got my first X5 yestoday, if my friends want to buy a BMW I absolutely will recommend him.

Ronnin

Feb 10, 2016

Mike Bullis was the BMW service representative that took care of me when I recently brought my BMW 550i in for service. As usual, Mike was provided a complete overview of the services being performed, the results and ensured I was aware of future service requirements. Hat's off to a "True Professional". R. Jones

JBMcCall

Feb 8, 2016

Don Morrow is a consummate professional who is truly committed to providing the best customer that you could expect and even going beyond what is required! He was able to listen to me and actually hear what I was interested in. I went in to buy one particular vehicle but was encouraged to not settle but to really get what I would enjoy. Thanks again Don and we look forward to picking up the X5 next Spring!

Arkiko

Feb 7, 2016

Loyd and Nikki are a great team. They were organized and precise with my deal. They educated me about the features on the car and my contract. Very friendly would highly recommend you go and see what I'm so ecstatic about .

CDRUSN

Feb 7, 2016

It has been a pleasure working with Mr. Morrow on recent purchases of my M235 and X5 BMW's. Don is personable and especially knowledgeable on vehicles, features, and inventory. Likewise, the local "genius" and the recent "assistant genius" have been extremely helpful with technical issues. In all cases, the motivation, enthusiasm and energy of these members of the Casey BMW team are evident and so appreciated. I would like to provide 5 stars on my review, but regrettably, lack of respect for my time when I have made an appointment and traveled 50 miles from North Carolina precludes that evaluation. Thankfully, it was Mr. Morrow who discovered that after an hour and one half a simple lens replacement had not begun.

EpicCarReview

Feb 7, 2016

This has to have been one of the worst experiences I've ever had at a dealership. Before I start, I'd like to say that not everyone is a xxxxxxx at the BMW. I had talked with Marilou before and she was very professional. I picked out my car on USAA and got a certificate with a guaranteed price. As soon as I got to the dealership, I already had bad vibes. I told the salesman about the certificate and he seemed shrug it off and proceed with showing me a car. I found him to be very deceitful as he showed me the same model of car that I had on my certificate, but it was the 'loaded' model. It was nearly 10K more than what I wanted! I found it hilarious that they wanted nearly 50K for what amounted to a luxurious Toyota Corolla with a sunroof. During the test drive, the salesman was very quiet and seemed to not be very knowledgable about the vehicle - I learned more about the car surfing around on Youtube for 10 mins. After returning, they appraised my car (which makes most of their bimmers look like a joke, trust me) and gave me a trade-in value that was so bad it was unreal. They told me that it would cost them $2000 to replace 2 tires, which I know for a fact are about $700 on average. When I complained, the salesman tried to subtly insult me. A little while later, he admitted that he hadn't shown me the car that I had the certificate for. The funny part was that they actually had that car in stock - in the same color I wanted! What kind of games are they trying to play over there?If you are a military member, I highly suggest you bring your certificate with you, shove it in their face and demand that they show you the car in the receipt for the price that it says. If not, walk out and complain to USAA. I refuse to tolerate crookedness and this BMW dealership is full of it. This makes me almost not want to buy a bimmer. I'm am disgusted at their tactics and will be going to a different dealership next time.PS: My goal is not to get the sales person in trouble and nor should they be. It was a series of poor decisions that reflect more on his manager than him. If anyone should get a talking to, it should be the manager. Shame on you!

davidusn

Feb 5, 2016

Joe Hargraves is the best person to come to for questions and help. Also Ryan Thomas is a great person as well to help you out. They make it a super easy experience and also dropped my interest rate from 11 to 5 percent.

Mamadrica

Feb 4, 2016

I worked with Mike 3 years ago when I came in to purchase a vehicle. I bought a used vehicle that I was very satisfied with. Mike and the staff at Casey BMW made my experience so pleasant that I didnt want to go anywhere else when I decided I wanted a new car. I recently purchased a 2016 320i BMW. Mike takes care of his customers. He goes above and beyond to make sure you get exactly what you want. He is great about returning calls and keeping you informed. He does not make a promise he cant deliver. You will not be disappointed using Mike when you want to buy your new car.

Eric415

Jan 30, 2016

Working with Michael DiPersio at Casey BMW was a great experience. His customer service skills and intimate knowledge of his product reflects very highly on both the dealership and BMW as a brand. Although I will be living in the DC area, I would without a doubt make the trip back to the Hampton Roads area to work with Michael again for my car buying needs. Thanks!

BMW3

Jan 29, 2016

Don provided great support in finalizing the purchase. He promptly responded to all my questions and took care of any vehicle issues. He made the whole process as efficient as possible.

smurphy2133

Jan 8, 2016

Joe educated me about vehicle and was 100% committed to my search. I felt at ease with Joe as he was sure to identify any anxiety/concerns I was expressing. Thanks Joe - love my baby!! SUE

jeff

Jan 7, 2016

Past new car purchases was like I was going to the dentist and would need plenty of nitrous oxide to get through the experience. I found that I didnt need to be sedated and the transaction was pleasant and fair.The dealership has an open and friendly personality

Dayra718

Jan 4, 2016

Mr. Hargraves is a very professional sales rep and reps the company well. He is very knowledgeable and walked us through the whole process. He took his time and did not pressure us into anything, I will definitely recommend Mr. Hargraves to anyone going to Casey BMW.

Romrbb

Dec 28, 2015

I came to Casey BMW to test drive the 2016 328i. And boy was I impressed by not only the car but the salesperson. Rebecca is a very knowledgeable, personable young lady. She made sure I knew all there was to know about this vehicle. If and when I am ready to purchase I would love to buy a vehicle from Rebecca! She has a great future as a sales person!!Thank you!Romero Robbins

iMus1c

Dec 27, 2015

I would recommend Casey BMW to anyone. The customer service was phenomenal and the sales person whom I spoke with was exceptionally product knowledgeable as well as friendly.

shelia1227

Dec 8, 2015

My Husband and I arrived to purchase a pre-owned 328i BMW, and rode out in a new 2016 328i BMW. Dan was wonderful. He was very helpful, kind, knowledgeable and professional. He showed us the features on the vehicle and demonstrated how to operate the features on the car. This was a wonderful Christmas and birthday gift from the staff at Casey's and my husband.

BMWlover

Dec 2, 2015

I just recently purchased a new BMW. It was a very pleasurable experience. My purchase was based sole on the help and guidance I received from Mike Russell. He was patient, professional, knowledgeable and understood what I was looking for in a vehicle. He provided me the information and allowed me to make the decision at my own pace. Thanks for your help Mike.

trishatorres

Nov 21, 2015

Mike was very professional and took the time to answer all of my questions, and show me all of the features on my vehicle. This is what I would call world class customer service. I have never had a more pleasurable car buying experience.

dlymic

Nov 19, 2015

Successfully purchased a used vehicle at the dealership. The process was relatively straight forward and was accomplished quite quickly. Don Morrow was friendly and easy to work with.Overall a positive experience.

Brejamo

Nov 16, 2015

This is our third BMW and the second purchase from Casey. We came to Casey because the service at Checkered Flag BMW was subpar. We have found the entire experience, from buying the vehicle to service, to be exceptional and far better than their competitors. Joe Hargraves is an excellent salesman and an overall efficient representative of BMW. He was accessible, knowledgeable and caring as we discussed our options. We look forward to our new car and our continuing relationship with Casey. Thank you Casey for being the best in the business. You make the car buying exoerience a pleasant one and ensure that we remain lifetime BMW partners! We look forward to driving our 2016 M5.

Skinners bimmer

Nov 15, 2015

I had a great experience with Don and Steve while purchasing our newest vehicle. Don called as he stated and even stayed over to make sure I had an opportunity to view and purchase a car I saw online after his shift was over. We were able to test drive and get the car price within a comfortable range for our family. Steve came in and gave us great details and both gentlemen were very detailed with the car we purchased. I truly expect our visits for service will be as great as the sales department. We will be in for our purchasing clean up this week. Together, these gentlemen appear to wan their customers happy and keep their cars running well. Thanks for what you have done and will do in the future.

Woolever-Don/Carol

Nov 11, 2015

From start to finish, this was a very enjoyable experience. Don Morrow was a true professional. His knowledge of the vehicle made it easy for us to make a decision to buy. He was helpful and never put any pressure on us to buy.

Joe & Pam

Nov 9, 2015

We really appreciated the patience and knowledge displayed by our agent, Corey Street. He spent a lot of time showing us different models until we found the 328i GT that fit our needs. Corey took us through all the options that helped make the perfect car for us. Corey kept us advised as to the progress of the car's production, even providing a link to track the ship transporting the car from Germany! When the car arrived, Corey explained the workings of the car from A to Z, even setting up a follow-up appointment for any questions we would have after driving the car for a while. Corey is a true professional, who emphasized customer service. We would also like to thank the manager Ryan Thomas, who always made a point of stopping by and talking with us, insuring that our experience was first rate. Thanks!

Rcb

Nov 7, 2015

Both Michael and Francine were extremely helpful and gracious providing great customer service on a rainy Saturday thank you both! Two of the many real professionals at Casey.

ParrishV

Nov 2, 2015

By far the best dealership I have went to where I enjoyed being there without feeling pressured or hassled. Joe Hargraves was my sales person and he made my buying process simple and easy! I love my new BMW 528i and I have no regrets! Highest recommendation.. don't forget to see Joe Hargraves, he's the go to man!

L and L 2016 X3

Oct 31, 2015

Well each time my wife seem a BMW commercial on TV, at the end of it she always said that's a nice car. I would say, YEP!! One day!! Than the ad stated that the X3 had a special price. So while we were out one evening, we stopped by Casey BMW. They were in the process of closing on a Saturday around 7:45 pm. I simply wanted to just look inside the car. But a gentleman by the name of Ryan Thomas came over and wanted to take the time to show me the car. I told him that I was just looking, and know that they were closing, but he ensured me that it was ok, and not a problem. He displayed great customer service, by answering all my questions, then we left. Later during the week, my wife and I talked about what we wanted in the car, as well as the fact that I really didn't care to by a car from Casey, based on the pass. But because of Ryan, and the way he presented himself we went back to Casey BMW. We founded out that Ryan was the Sales Manager, but he put us with a young man by the name of Corey Street. Corey was fairly new with Casey, but he was very knowledgeable of the vehicles we looked at. Corey truly listed to what we were looking for in the vehicles, but wasn't trying to convince us to buy any thing just to sale a car. His customer service was outstanding.

otalbert

Oct 28, 2015

Corey is well informed, thorough and demonstrated great follow-up. He made the new car buying experience less overwhelming with quick answers and information. Very pleasant experience.

Amy S

Oct 11, 2015

This is the second car I have purchased at Casey BMW, and I have been pleased with the quality of their certified pre-owned vehicles and the customer service both times. Mike Russell was my salesman this time around. He was knowledgeable about the line, not pushy but always right there when you needed him. I feel like this dealership has really put their experience to good use. Even the paperwork went smoothly. Mike had a paper that detailed all the steps in the purchase and how much time each step might take, and though I was out long before the estimate, one of the things I dread about buying a car is how long the process can take. Everything about my purchase reinforced my feeling that I was buying the right car at the right place. I really felt like they value my time and my patronage--a great experience.

Jmorganj

Oct 5, 2015

The customer service was top notch. I never felt like the dealer was pressuring me and was always honest in all his answers. Each staff member I met was friendly. The preowned vehicle was also sold at a fair price. The vehicle looked like it was well taken care of and The engine looked clean with minimum wear. The facility itself was very clean and there process was very thorough. It would be easy to make yourself at home in their facility.

Jimmy

Sep 30, 2015

I've dealt with numerous car dealerships over the years starting in 1978. There have been nine dealers and nineteen new car buys or leases with numerous salespersons. I guess that my tenth dealer on my twentieth car is the charm. This is my first BMW and my first experience with the Casey BMW dealership. It has been a fantastic experience from the start. I walked into Casey BMW one day to look around and get some information. Jimmy Jones came out and introduced himself to me and as they say, the rest is history. We hit it right off. Jimmy is Casey's BMW Genius. He is extremely professional and knowledgeable about their cars. He found out what I was interested in and introduced me to a model I didn't know they had. Today I am leasing a beautiful BMW X4 35i xDrive Sports Activity Coupe. I have come to value Jimmy as a friend as well as well as being one of his clients. The other person who helped me with my lease is Casey BMW's General Manager, Lloyd Howell. He is another true professional I was fortunate to deal with. Lloyd was extremely helpful in arranging a deal and setting up financing that I was comfortable with. I would also add that he gave me a fantastic deal. I know that when my current lease is up, I won't consider doing business with anyone else, anywhere else. They have earned a new customer for life. I never imagined that doing business with a dealership could be so pleasant and satisfying, and yes, it's been a lot of fun !!

DJL

Sep 24, 2015

We had the fuel pump replaced in our BMW 328i. About a year later, the pump shut down due to connection problems and broken float. Chris Culp, Caseys Parts and Service Director, took care of it immediately. In this day and age when many companies do not stand by their service, Casey is an exception.

T & C

Sep 23, 2015

Excellent attention and service from the Casey staff start to finish of a transaction that took place on a day when not fully staffed with personnel.

Belle

Sep 18, 2015

Thanks Casey BMW for the friendly & professional help in getting me the car that I wanted. I've received an abundance of compliments on my 535i. Casey BMW rocks!

D Brock

Sep 16, 2015

Don was able to get me exactly what I was looking for in an SUV. Everyone at Casey was very professional, friendly and made me feel like I was a special customer. Love my new X5 diesel! Can't wait to take it on it's first road trip.

Nate C

Sep 15, 2015

My first BMW purchase and what a hit. Everyone just loves it. I appreciate BMW providing me with the accessories and configuration that I wanted. The car showed up and appeared well beyond my expectations. I am very satisfied after mulling over an Audi or another Benz. I ordered the M4 in June. Don contacted me in July and offered to change my order to the 2016 starting it's production. I posted the production status on Facebook when it began shipping to the US. What a thrill to drive. Thanks Don!

pking7799

Sep 14, 2015

I had an excellent experience at Casey BMW. The staff were friendly and Mr. Morrow was a delight to work with. Upon entering the dealership I was immediately greeted by 2 staff members and escorted to Mr. Morrows office. Prior to visiting I had communicated with him via email regarding a vehicle I found online. Mr. Morris had responded promptly to my online inquiry and was prepared for my arrival. When showing the vehicle to me, Mr. Morrow was extremely knowledgable in its vast amount of features, technical and safety alike. He walked alongside me while I viewed the vehicle and pointed out the various features and functions while assuring me the dealership had inspected and maintained it. Mr. Morrow was very professional and answered all of my questions. On delivery day he made the process seamless and quick. I thoroughly enjoyed buying my vehicle from Casey BMW and would highly recommend this dealership and Mr. Morrow.

tdavis-white

Aug 23, 2015

This is my first BMW purchase and my experience from the client advisor, Mr. Hargraves to the sales manager, Lloyd Howell was satisfying. I appreciate Mr. Hargraves patients in ensuring I was familiar with the car before leaving the lot and his follow call to identifying if I had questions. Mr. Hargraves ensures customer satisfaction!!

Asim Durakovic

Aug 20, 2015

Outstanding experience! Ms. Marilou Alexander went above and beyond to ensure everything was in order. Even ordered a new set of floor mats, a nice touch. Very friendly and helpful. I would recommend Casey BMW to anyone.

Rodney Smith, Williamsburg, Va

Aug 14, 2015

I really appreciated the exceptional customer service recently received in purchasing my first BMW 750 Li. Mike Russell was my salesman and went above and beyond to ensure all my questions were answered and The vehicle I purchased was perfect before leaving the lot. He also ensured familiarity was arranged with the service dept and showroom. Mike Bullus also rendered great customer service during my service visits. Rodney Smith - Williamsburg

Rodney Smith

Aug 13, 2015

Mike Russell really displayed impeccable customer service and professionalism during my first BMW purchase. He took care of me from start to finish and several visits since; the best salesman I've purchased a vehicle from. He made the experience stress free. Mike answered all of my questions (very knowledgeable of the products) and ensured that I was satisfied with the entire process before leaving. He really set the standard for customer service and professionalism. I've passed the word on about my experience at Casey BMW. Thanks Mr. Russell. I really felt like you cared!

GK

Aug 12, 2015

The car buying process is not necessarily fun to begin with, so it is frustrating that Casey BMW and their Sales Team made it even worse. Although the sales person and sales manager that assisted me were both very nice and knowledgeable, their follow through on getting pricing information (other than MSRP) back to me along with trade information for the car I wanted to trade in was non existent. Out of frustration, I finally called them to ask for this information (2 days later). I talked with the sales manager who apologized and stated he would get the information and call me back in a few hours. That never happened. The sales man called me the following afternoon to see what my thoughts were. When I expressed my confusion and frustration he also apologized and said he would find out what happened. I have never heard back from anyone since that conversation. I guess they don't need my business at Casey!

nancygsellwebbatcox.net

Aug 9, 2015

Service is good. I have one comment. I dropped my vehicle off and waited for over an hour without anyone coming to tell me when my vehicle would be ready or if I was waiting or would return later. I know that Francine was very busy; could not someone else have helped her to at least tell people the status of their vehicle.Thank you.

Ara32990

Aug 4, 2015

Great customer service! Very knowledgeable salesperson. This is my first purchase of a bmw and they helped me throughout the whole process. I like the fact that they didn't push me to buy their vehicles. Will definitely recommend to others!

Mr Woody

Aug 4, 2015

Don thanks for all of your assistance in helping me become one of the newest members of the Casey BMW family. Enjoying the purchase and NO REGRETS!!!!

ehatley

Jul 26, 2015

All of the individuals we dealt with in our recent car purchase at Casey BMW were personable, friendly, and helpful. Duncan Sullivan and Lloyd Howell assisted us with the purchase of the car we wanted and in expediting the extensive paperwork involved and delivering the car to our home. We found Jimmy Jones to be very knowledgeable about the X1 and patient in answering all our questions and helping us to appreciate all the cars features. It was definitely worth our time.

Cindy J

Jul 24, 2015

I was a little worried about my first BMW purchase but MIke Dipersio made purchasing my new car a wonderful experience! He was very patient with me, listened to all of my concerns and found the exact car that I wanted. From start to finish he was with me every step of the way. He truly went above and beyond my expectations to ensure that I was very satisfied with my purchase. That is the type if service you would expect from any BMW dealership. I would not hesitate to buy another vehicle from him again. I searched high and low for the best deal possible and Casey BMW cannot be beat. Thank you again for doing an outstanding job Mike D!

oldtruck3434

Jul 6, 2015

Everyone was helpful i would recommend this dealership to anyone and I hope to build A relationship with them as well I will definitely buy my next Bmw there

X5 fanatic

Jul 5, 2015

I brought my 2004 BMW X5 to Casey as a first time customer of their service center. Francine Stewart was the service advisor who worked with me during the repairs. The work I wanted done was quoted a price and the parts ordered when she called to confirm the work request. She kept me informed throughout the entire repair process and kept me involved. The work was done flawlessly AND on time. She brought me into the service bay and introduce me to the team that performed the repairs (that was a nice gesture). in the end, the repairs actually saved me money and was cheaper than the price quoted. My car runs "like a top" and I love the way it drives and handles. Francine and her team did a GREAT JOB!!! The overall experience was very good and I'll be sure to return for any future repairs or maintenance. Good job team Francine!

Jesse F

Jul 4, 2015

Casey has been servicing my BMWs for several years but this was my first car buying experience. Mike Dispersio was excellent and made the buying process painless (for once). And his wit kept me and my wife laughing along the way. The end result was a great car and deal to match!! I highly recommend Mike at Casey BMW if you are looking to buy a new BMW.

Larry

Jul 2, 2015

Duncan did a fantastic job finding the car I wanted and handling the entire process. I'd recommend him to anyone. It was a pleasure dealing with him.

Ryan F

Jul 1, 2015

Where to begin? This was my best car buying experience ever! All notions of car dealerships trying to screw you were crushed. They listened to my needs and requirements. Their pricing is aggressive and fair. What really sealed the deal for me was the excellent service I received from Mr. Morrow and Mr. Dispersio. No matter what time of day I stopped in, they were always willing to help and answer any questions I had. They want to gain your Buisness but don't make you feel pressured. I would not hesitate to use Casey BMW dealership in the future. I would also seek out Don Morrow and Michael Dispersion for theor well informed, professional approach to providing excellent customer service.Great job everyone. Can't wait to buy my next BMW in the future!

HappyCamper

Jun 30, 2015

Casey BMW associates were friendly and helpful. My Client Advisor took the time to help me find my dream car at the right price. Thank you!

Bimmagirl13

Jun 30, 2015

This was our first purchase from Casey BMW. Duncan Sullivan was excellent and made our car buying experience pleasurable! My husband and I will definitely recommend him to all of our family and friends.

j.bane

Jun 28, 2015

Okay we hit the lot to look at 2 Ford Edge Limited's. Hadrian knew what we were looking for in our introductions. I would recommend this dealer because of the level of care he gave us during the whole process. His knowledge of the history of the car we bought through the end when we drove away. We probably would have looked around town some more that day but Hadrian and the manager did enough to keep us there for the purchase. Then they kept us informed throughout the whole and gave us water made us comfortable enough to where we didn't pace the floor. We even got to take a few selfies with the immaculate i8. Even if I had the money or credit I still would have bought my car over the i8. Thanks

idrive528i

Jun 27, 2015

This is our second purchase from Casey BMW. My husband and I really appreciate working with such a professional and knowledgeable staff. Mr. Hargraves provided an extremely pleasant car buying experience.

UltimateBMWDriver

Jun 26, 2015

My wife and I really appreciated the way we were treated and the attention to detail given by one of the most professional salesmen we have ever worked with. We would not hesitate to use the Casey BMW dealership again and would seek out Don Morrow for his well informed, professional approach to providing excellent customer service.

Connie Harris

Jun 14, 2015

My salesperson is Joe Hargraves. Joe is great. He will work tirdeless for you to make sure you are completely satisfied with your vehicle and vehicle buying process. Customer service, service departments are great. Thanks everyone for great buying experience.

Tcherry

Jun 8, 2015

This is my second purchase of a BMW and my experience here at Casey BMW was top notch .... I want to give special thanks and single out the following individuals with providing me the best experience I ever had , Marilou , Hadrian ,Jimmy, Lloyd and Dan ...

MistyEscalade

Jun 7, 2015

This is my second BMW that I have purchased from Casey BMW with the help of a great salesman, Joe Hargraves. Joe will assist you with all questions. Joe is always profession and will assist you all the way with the purchase of your vehicle. Thanks, Joe. Connie Harris.

brendadove49

Jun 3, 2015

Marilou & Dan go above and beyond when it comes to "customer service & customer satisfaction". They are both valuable assets to Casey BMW because they both care about what they do. It's not just about selling vehicles, they show the consumer that you really matter when they speak to you as well as how they treat you. Always greeting you with a warm smile, and always courteous and professional, and always having listening ears when you bombard them with questions. Always remaining the same throughout, never changing in their demeanor or their attitudes. Both beautiful and outstanding individuals that I had the pleasure of meeting and speaking with. My overall rating for my experience with these two individuals is a 5 star rating. I would recommend this dealership to all my friends and families, and anyone that is wanting to purchase a vehicle. Casey BMW is the place to go, and Marilou &Dan are the names of the individuals that I would recommend my families and friends to go see. I look forward to doing more business with these two individuals in the near future. Kudos to Marilou & Dan because they are "A step Above All the Rest."

melschursky

Jun 1, 2015

Had an excellent experience with Casey BMW and in particular Don Morrow. He was extremely available and efficient at answering any questions I asked. He knew the inside and out of every BMW we talked about. Would highly recommend Don as a client advisor.I am extremely satisfied with my new 328d and know that I will head to Casey for my next BMW.

Migs

May 28, 2015

My Sales rep Mary Lou is very professional and will try to meet all of your requirements to get the car of your choice. Recommended to ALL.

Itisjurrr

May 24, 2015

Hands down some of the best customer service there is. If you are looking for a new vehicle do not hesitate to come here. Ask for Duncan he will help you out.

Enthusiast

May 23, 2015

I had a great experience here, especially with Hadrian. He is not only there to show you the car you came in for but he will show you what else will satisfy you as the driver. BMW is known for their driving experience and each one drives well but differently. Hadrian showed me some options that I did not even know to consider which I appreciate in a salesman. He is also great at helping negotiate a great deal for your vehicle and getting the best quality of service around. At the end of the day, I didn't buy a car, I bought him. I mean that sincerely.

Tequizapig

May 19, 2015

My wife and I have purchased new vehicles from several dealerships in the Tidewater area over the years. Casey BMW is the only one we have bought from three times. Don is a very thorough and completely no pressure. He knows the vehicles features and presents them in plain english. We can gladly recommend giving Don a shot at earning your business.

TurboDieselJeff

May 18, 2015

Entire experience was excellent. I would highly recommend this dealership. There was no pressure for any vehicle and they were very friendly and supportive. Great employees!

Jrock5000

May 16, 2015

haydrian is a very good person, he really make sure that i was taken care of and that i was fully satisfied with whatever i was doing. Buying a car can be a little stressful sometimes but I can honestly say that he made my experience very very stress free and I really appreciate it. Buying a car should always be like buying a lifestyle. He made it feel that way. Good start to a great friendship.

srdana

May 7, 2015

Working with Hadrian here was an absolute delight. He was enjoyable through every part of the process including offering to assist me in learning about another vehicle I already own and didn't even buy from him. Just a great experience, and complete honesty.

Nate

Apr 29, 2015

I recently bought a 2016 BMW X3 from Casey BMW, of which I special ordered. Joe Hargraves was my Salesman. Joe is the most competent, friendly and professional salesman that I have ever had the pleasure of working with. Joe was extremely attentive from the ordering process through delivery of the vehicle. He is a true asset to Casey BMW. I would not hesitate to refer potential car buyers to Joe.Thanks again Joe.Nate Glover

Tony

Apr 29, 2015

Hadrian Apoderado is a man of his words. I traded my Benz for a RAM 1500. Hadrian helped me from start to finish and every thing we discussed and he said he would do, he did and then some. Thank you Hadrian--it was an absolute pleasure working with you and the staff.

Elasen

Apr 27, 2015

i had a truely wonderful experience . Joe is one of a kind in personal attention and customer satisfaction. Thank you for making this a truly stressless and great experience.

Sandy

Apr 21, 2015

We have leased/purrchased several BMW's from other out of state dealerships but this is our first experience with Duncan and Casey BMW - both of which were extraordinary. In particular, Duncan's performance was remarkable. He was completely professional, he listened to our desires very carefully and did his very best to address and satisfy them. He was patient, knowledgeable, forthright and understanding. We could not have had a better experience, will recommend him and Casey to all of our interested acquaintances and will purchase all of our future BMW's through him. GREAT JOB BY A GREAT PROFESSIONAL!!

4Peyton

Apr 21, 2015

This is my first BMW purchase. The new owner service is wonderful! To have someone sit with you to show you how to use the options is second to none. That one on one service cannot be beat. Jimmy represents your business extremely well. He is courteous, accommodating and knows his job. He is also patient. It is great to see a young man that loves what he does.

Colonel

Apr 18, 2015

Hadrian Apoderado is outstanding! Great service -- Found what I wanted -- not pushy or bothersome. Helped me find a great car at a great price. BMW is truly the ultimate driving machine. Truly a pleasure to drive. Thanks for your great service. Jimmy Jones was fantastic -- helped me understand all the bells and whistles -- very helpful! Appreciate the superb service and assistance.

Tiapro

Apr 11, 2015

Joe Hargraves was my salesperson. Very respectful, honest and have a lot of patience. Went by twice before we made our mind up and it was the best decision ever. He had me and my family feel satisfied with the outstanding level of customer service. Thanks Casey BMW and Joe.

Hop

Apr 6, 2015

This is my third BMW I've purchased from Casey BMW, Newport News with Joe Hargraves as my salesperson. He is very knowledgeable with what he sells and answered every question I had written down when I went in. He knew I wanted the X5 with everything on it and there it was. I will continue to have Joe as my salesperson. In my book he desires the title of "Salesman of the Year."

SKBrown

Apr 6, 2015

I have worked with Joe several times over the years. We ordered a 2015 X5 the way I wanted it and we were very pleased with his knowledge and help getting what I wanted. If it were not for him and Joe B. in service I may not have purchased from Casey. I have to say that by far the BMW dealership has the best sales people and service writers. We love them and came back because of the 2 Joe's :)Joe B in service has always taken such good care of me in the past with my past BMW's and wouldn't have anyone else as my service writer.

Dan

Mar 21, 2015

I recently purchased a 2025 BMW 650i convertible from Casey BMW. This is the forth vehicle that I have leased or purchased here. My salesperson, Joe Hargraves, and service writer, Joe Braeutigam, have always provided excellent attention and service and have both gone out of their way to keep me fully satisfied.

VfBel

Mar 10, 2015

the sales rep. Mr. Duncan Sullivan were very knowledgeable about the car that we purchase. He explain all the details and pros in con. it was a great experience. I would definitely recommend him. the over all. the dealership staff were friendly.. five star plus....

David

Feb 18, 2015

By far this was the most enjoyable, encompassing, technically sound and friendly automotive purchasing experience I've encountered. Duncan Sullivan understands the "four p's," product, promotion, price and place regarding his sales prowess and applies his personable skills in a manner that aligns with his customers concerns and needs without being "pushy." Every aspect of my recent purchase was handled with the utmost professionalism from receipt of the customer, overview of the product, options available, likes, dislikes, technical aspects of the Bimmer, ownership costs, competitor analysis discussion, comparison of models such as the Audi S5 and the Lexus RC 350 versus the 435i, knowledge of periodicals such as Car and Driver, residual markets and finance options. I was extremely satisfied when discussing the RC 350 that Duncan mentioned the Lexus RC 350 doesn't include a "rear view camera." This is the kind of detail that Duncan is aware of and I appreciate when purchasing a Luxury Sports Coupe. Duncan does his homework! His abilities accentuate the product and the product speaks for itself!

rickcampana1athotmail.com

Feb 10, 2015

I already have bought two BMWs from this dealer! Excellent dealership w personable and very helpful sales force. Duncan Sullivan did a great job! Bravo!

millerc

Feb 5, 2015

I can not say enough about Mr. Joseph Hargraves!! I walked into Casey BMW on Tuesday to purchase a new vehicle. I have owned three different BMWs in my life (now four) and Mr. Hargraves is by far the best salesperson I have ever worked with. He is without a doubt passionate about his customers, BMW, and selling cars. He took the time to walk the lot and explain each package on each car that I looked at. He was not expecting me on that day, once the receptionist paged him to the front he immediately greeted me like a true professional. Based on the first impression I knew I was in good hands.I normally do not provide referrals but will definitely be referring others to Mr. Hargraves. He was by far the best!! A job extremely well done and I couldn't be more pleased.Mr. Hargraves is a great asset to Casey BMW!! Caprecia Miller

pgilliam

Jan 15, 2015

The exceptional experience I encountered during the purchase of my BMW will be one to treasurer. The availability and time management of Duncan and Dan throughout the sales process demonstrated true professionalism. Duncan was always available on numerous occasion to take me and my spouse out with the vehicle. Dan was very patience and kind to address financial questions before finalizing the process. I look forward to an "exceptional service" from all of Casey Team in 2015!!!

Patkay3237

Jan 1, 2015

Mr Hargreaves was a delight to work with. He was very helpful and insightful. He made me and my family feel comfortable and at ease with the stress of buying a new car. Everyone was very friendly and helpful. We will definitely be repeat customers

Philipp

Dec 23, 2014

Great Performance of Duncan and Jimmy and all the Casey Team! New experience of service and customer support coming with great kindness and love for the machine!

Marty

Dec 20, 2014

Selling cars of this level to sophisticated customers requires a consultative approach rather than a sales approach. Generally people that come to a BMW dealership are either already sold on the brand and looking to upgrade or replace of have a similar value competitors car and looking to compare. Casey BMW does a good job with this approach. Important to me is there awesome follow up to my calls and emails.

srealism

Dec 15, 2014

Joe Hargraves helped me find the right car and he was super friendly and answered all of my questions. He even bought me a coffee during the test drive. I got a deal that could;t be beat and I also left with the car in the same day. I will definitely be coming back when I will plan to look for something more pricey one day. Dan was also very friendly and specific to ensure all of my questions were answered and he even had a sense of humor. 2 thumbs up!

wtpoulsen

Dec 13, 2014

We had a very good experience at Casey BMW. Drew was very knowledgeable about the X3 and took time to answer all the uestions we had (and we can ask some questions!). We appreciated his demeanor and knowledge. He has called and emailed us several times since purchasing our car in September to make sure that we are satisfied. Wayne was very seasoned and professional and knew all about the selling aspects and appropriate forms to complete. He oversaw the process when we got to that point in the purchasing process. He is very good at this job. I have been to Casey BMW several times since our purchase and the staff is very courteous and welcoming.Unfortunately a metal bar was bouncing down I95 and I hit it. It will cost $1300 to repair and we will do that soon. At least it didn't come through the windshield and decapitate me!Betsy Poulsen

chambo6271

Dec 6, 2014

I first met Mike 3 years ago when I purchased my first BMW. Since 2013 when I had the urge to experiment with other high performance, high end sedans and sports cars, I have dealt with new car salesmen at 5 different dealerships in the Virginia Beach, Newport News, Richmond and Williamsburg region. Mike is by far the the nicest, most knowledgeable, and straight-forward sales associate I have had the pleasure of dealing with. I really missed him at Casey BMW when he left to devote all his energies and caring to help his wife through her successful battle with cancer. And now that he is back, I look forward to buying another BMW from him in the near future. It says a lot about the management at Casey BMW when they take such good care of their best salesmen that Mike could leave at a moments notice and then be welcomed back as soon as his wife's health allowed them both to return to work.

4mymob

Nov 26, 2014

Duncan,did an outstanding job helping me pick out my very first BMW. In the beginning I couldn't choose and was very indecisive, but Duncan was patient, kind and helpful through out the entire process. Duncan was very knowledgeable, which helped me decide as well as help me get all the options I wanted in my vehicle. The whole process went so smoothly, from the paperwork to the front door delivery. I've really enjoyed my experience and would recommend Casey BMW & Duncan to anyone who's in the market for a wonderful vehicle.

gregrosati711

Nov 17, 2014

Duncan, Drew, Jimmy, and the rest of the team at Casey BMW did an excellent job of making it easy to lease our new X5. From the test drive, to the trade-in, to the negotiations, to the final paperwork, everything went smoothly and with no pressure. I could tell that Duncan and the rest of the sales team at Casey BMW really know their stuff, not only about the cars, but the whole sales process. Duncan was able to answer all of my questions about the vehicle and walked me through every step of the way. Jimmy did a great job of explaining all of the controls and features of our new vehicle. The whole team did a great job of working with my schedule so I could get in and out as quickly as possible with my new BMW. I would strongly recommend Casey BMW, and I look forward to working with them again for any future BMW purchases.

Scott S.

Oct 27, 2014

Duncan Sullivan and Ray Calupitan made me change my opinion of Casey dealerships from bad to good. I had a poor experiences at other Casey locations in years past, but Casey BMW shares little more than a name in common and is a friendly & upscale dealership. There was never any pressure or annoying sales games played in the process, and they behave more like friends trying to help you buy a car that you liked enough to come and see. Duncan drew on his educator roots by clearly presenting the vehicle, explaining Casey BMW advantages, and listening during the test drive rather than reciting a sales pitch. After I mulled it over a bit, Ray gave me a very good price, Duncan whipped up all the paperwork, and a few dozen signatures later I was driving away with no buyers remorse. Thanks to you both.

tekk

Oct 23, 2014

Just purchased a used Highlander from Mike Russell at Casey BMW. I went back 3 times before actually making an offer. Each time Mike was accommodating and friendly. He never pressured me to purchase the car and when I was ready to buy, he worked with me to get to a fair price. Great experience!

EPR, Respiratory Therapist.

Oct 22, 2014

Greetings, I purchased a 2008 Honda Pilot EXL from Casey BMW. Professionally speaking, it was the best car buying experience ever. I would definatey recommend this dealership to my friends and colleagues. Ed Robinson,RRT-NPS,RPFT

Redskins202

Oct 6, 2014

This was my second vehicle purchased from Joe Hargraves. He again went above and beyond the call of duty to make sure I was completely satisfied with my purchase. He knew exactly what I wanted and made the buying process simple and easy. I will continue to recommend Joe Hargraves to my friends and business associates. I look forward to purchasing my third vehicle from him in the future!

pe1ters

Sep 8, 2014

Duncan was great. Only took 40 minutes to pick up my 2015 X3 that I ordered! I previously owned 2 BMW's that I bought at Checkered Flag in Va. Beach. As long as Duncan is at Casey's I'm sure my next BMW will be purchased at Casey's.

Cccmb2003

Sep 8, 2014

Duncan made buying my dream car very very smooth. All the purchasing transactions between my husband and Duncan were literally accomplished via email, text and phone calls, Ducan made the the process very streamline and again very very smooth. I am not normally comfortable going to car dealerships to look at cars due to the pressure of the sales personnel. That was not the case at Casey BMW, Ducan made the process of presenting, explaining and test driving the car VERY VERY comfortable and totally put me at ease. As soon as my meeting with Duncan was over and I left the dealership, I knew I had to have my dream car - 2015 428i convertible! Ducan is the BEST!!!

chakanamja

Aug 14, 2014

This is Dealership is amazingly good with the customer. Especially Joe was the MAN for us to get a new car with the great price. I definitely recommend this dealership for future owners and LOOK for Joe. ^^

spark087

Aug 14, 2014

We came this dealership for searching our new car. Joe was helping us to find right car for us and he was very nice and professional.After all, we also got a new car with great price. I would recommand this dealership for future BWM owners.

trob43

Aug 5, 2014

Hard to put my experience in words but here goes. Duncan and the rest of the sales team were professional, courteous and there to assist the client. I left Casey BMW in my X6 with a great deal, excellent customer service, and feeling like both myself and the dealership won and we all know that's not an easy thing!!! If you are looking for a new car and don't own a BMW or ready to upgrade, Casey BMW is where you want to go!

Bobinsky

Jul 30, 2014

Hard to write a great review without repeating all the wonderful things that have already been said in the past. Duncan was kind, personable and efficient. Most importantly, he was honest. I never felt like he was pushy or condescending. I could tell he loved BMW (and I'd never owned or driven one before). His passion for BMW was infectious. I will definitely recommend my friends to Casey BMW because of Duncan's service. I am a happy owner of a BMW and truly say that Duncan is a primary reason why!

sdj74

Jul 27, 2014

Great experience! Duncan made the experience painless. Duncan was very efficient and professional thru out the entire process. I recommend this dealership for all your car buying needs.

corcald

Jul 17, 2014

Duncan was professional and very patient, which was greatly appreciated. I came in with no idea of whether I wanted to buy or lease or even what type of vehicle would work out the best for me. I was shown many vehicles, test drove quite a few and had time to think before making a decision. The entire process was painless and efficient. I can and will definitely recommend the dealership in general and Duncan Sullivan in particular to my friends!

Davie1949

Jul 2, 2014

Duncan made it easy and painless to purchase my new BMW! Thank you for such great service and reliable information. All the employees my husband and I met were equally as helpful and very nice. I just love my new BMW!!! Terry Wagoner Creamer

nickenst

Jun 30, 2014

Duncan Sullivan was my sales representative and he did an excellent job with my purchase of a new 2014 BMW X1 sDrive 28i. I can truly say he went above and beyond a sales representative's job. I walked away truly satisfied . Thanks Duncan and Ray!!

ColonialT

Jun 28, 2014

I had been looking for a CPO X5 for almost 3 years. My biggest challenge was I wanted a very specific X5. I started working with Duncan in May and he really spent a lot of time walking me through all of the variances in the X5. He then introduced the idea that I custom build the specific BMW I want and participate in the Performance Center Delivery program. And I did exactly what he advised. I gave him a very tight range of when I wanted the car - like one specific day - and he moved heaven and earth to get the car built and delivered on that specific date. He worked with me on all the paperwork - overnighting when necessary, stopping by my office one morning, available by e-mail/cell - everything. Bottom line - he listened to me, recommended the best solution, I followed his advise, and now I have a fantastic "perfect" car and a trusted professional friend. If you are considering purchasing a BMW, definitely talk with Duncan, go for a test ride, and let him know what you're thinking about. If custom building a BMW is for you, definitely consider the Performance Center Delivery program and I know Duncan will set you up every step of the way.

Scituate

Jun 23, 2014

Michael Russell was great to work with during our decision on buying a new car. He was very professional and knowledgeable about all of our questions. He was also very helpful when it came time to operate our new car. We will definitely contact him again when we decide to buy another car and refer him to friends. Sincerely,Sue Zinn

fegigi

Jun 18, 2014

First off all the overall experience was exceptional, my sales Dan Williams along with his used car Manager Ray Calupitan these guys were just great. They made me and my wife fill right at home no high pressure moves just great customer service. The finance guy Dan Dier was just as great this was my second car purchase at Casey BMW AND THIS WILL NOT BE MY LAST. I have told all my friends and family about how good This dealer has treated us. I look forward to doing business with them again and I will always use Dan the man as my sales person.sincerely,Felton& Gigi Ellington

Garcia Fam

Jun 12, 2014

Joe was very helpful and always keep in touch with us to ask if there was any problem with the car. He is friendly and very proffesional. Thank you Joe for selling us our firts BMW... You are part of our family.. Thanks again

Rgourley1

Jun 11, 2014

We worked primarily with Ducan via email and phone and came to an agreed upon price. When we got to the dealership to test drive our X3 the price was exactly what we had verbally agreed upon. When we came back to Casey BMW to close the deal, Duncan had our X3 cleaned up and waiting for us on the showroom floor. It was the best car buying experience we've had.

mlcrosbie

Jun 11, 2014

Lloyd and Duncan were extremely helpful during our process. They made what could have been a difficult experience, seamless. My husband and I are very impressed with the high level and quality of service we received. I would highly recommend both of them to friends and family! Thank you!

jdg560

Jun 11, 2014

My wife and I went to Casey BMW because they had a Chevy Tahoe that we were interested in. After a brief but pleasant conversation with Duncan and Ray we were off for a test drive. Needless to say we purchased the vehicle. I had been looking for either a full size SUV or Pickup truck for almost two years. During that time I spoke with a lot of car dealers. It was clear those other dealers were only interested in separating me from as money of my money as they could. Duncan has to be one of the most pleasant and professional car salesmen I have ever run across. There was no pressure to buy and let the vehicle speak for itself. Duncan is a true credit to Casey BMW and should be commended for providing such a positive car buying experience.

rbtantonio

Jun 10, 2014

Duncan Sullivan was my sales representative and I have found him to be conscientious, thorough and extremely accommodating. He has been available to me to answer subsequent questions I have had about the car. He is very customer oriented and a great face for Casey BMW. I also worked with Lloyd (Chief) Howell and Dan Williams and have been extremely please by their responsiveness.

kobi17

Jun 1, 2014

I traded my 2004 745Li BMW for a 2011 BMW convertible. I am very happy with their friendliness, knowledge and professionalism and will be sure to use them again when I trade in for a newer model. I will definitely recommend them to my friends and colleagues back in Chesapeake and Virginia Beach. I had some very trying times with Checkered Flag BMW and because of this I was considering purchasing an Audi or Toyota before visiting Casey. Now I can still purchase the BMWs I have always loved without the frustration I received in Virginia Beach.Thank you Casey Automotive!

kmhull1024

May 26, 2014

Couldn't have asked for a more pleasant experience in purchasing our Z4. Duncan was professional and went above and beyond when he stayed past closing time to go over the features of the car for us. Highly recommend anyone looking for a BMW to visit this dealership (and ask for Duncan)!

jbrop0011

May 23, 2014

Excellent car buying experience. The staff was helpful without being pushy and very knowledgeable. Dan made my car buying experience excellent. I was also impressed with how quickly the car was detailed while I was there.

mlwilso1

May 15, 2014

Truly a sad experience from a frequent Casey customer. After a minor accident with a 3 series BMW we had the car towed to Casey BMW. Coolant was pouring out of the radiator at the accident site but somehow the service rep, Mike Kline thought it would be a good idea to drive this vehicle down Jefferson Ave. to the Casey Collision center. Fortunately someone at the collision center alerted us to this. After many discussions with service managers and corporate managers - we were told the car was completed, and "fixed". No worries - we were told. Casey "assured" us that the car was repaired correctly & we should feel confident that our daughter could drive it 8 hours to college. Well - that was NOT THE CASE - it proceeded to have continual coolant system problems until it was correctly fixed at the BMW dealership in Greenville SC. Fortunately they correctly diagnosed further problems that should have been fixed by casey. Sure haven't heard a peep from Casey management either. Needless to say - Casey has lost a long time customer.

kianbeals

May 8, 2014

We bought our dream car from Casey BMW. Although it was a used car, Ford Mustang Shelby GT500, and not a BMW this was still one of the best car buying experiences I've ever had.This dealership is top notch! Keep up the good work Rob and Ray. Thank You!

chief6438

May 2, 2014

I work for a combat unit on Fort Eustis and had turned my BMW in for service awhile back (months). Due to hardships and deployments i was not able to get my vehicle immediately. Due to the patience and understanding of Mr. Mike Bullis and Mr. Culp, i was finally able to make the final payment and get my car back. I have never seen any dealership with the kind of patience and understanding the Casey BMW has, especially for the military. Thank you very much for your understanding and putting me back on the road with the ultimate driving machine.

huss9078

Apr 24, 2014

Working with Duncan was an outstanding experience. He is very professional and let's the brand sell itself. It's that simple!There was no pressure and he worked hard to get us through the purchasing process without any issues.I would refer Duncan to anyone looking at BMW's!

Jh144

Apr 24, 2014

Mike was the most professional sales person I have ever dealt with. He worked with us when we were just looking and answered our questions without knowing if we were real buyers. Anyone looking for a great car and equally great sales expert need only contact Mike Russel at Casey BMW.

cgoode864

Mar 29, 2014

Outstanding service and very happy with my new generation 3 series! This is my second car purchased from Casey BMW and I will be a customer for life!

TomLaverghetta

Mar 27, 2014

Duncan was helpful and made my experience hassle-free. I saw the vehicle online, emailed him that I was interested. He contacted me back quickly and had the vehicle ready when I came in to look at it and take a test drive.I appreciated that this transaction was handled with minimal "pressure" and the approach really was to let the vehicle sell itself to me rather than the dealer trying to sell me on it...I look forward to future transactions with them...

Elsangeo

Mar 24, 2014

Rob Collins is EXCELLENT. He is extremely knowledgeable about BMW, and its features and benefits by model. Rob is not a pressure salesperson, but works hard to ensure his customers are well informed. He is enthusiastic about BMW, and he professionally represents both his dealership and the BMW brand very well.

mikew1472

Mar 13, 2014

I enjoyed working with Duncan. He was patient with me as I studied every feature of the car I was considering. After the purchase, Duncan thoroughly went over all features of my new car with expertise and detail. The overall experience at Casey was impressive. I've never been in and out of a business office so quickly and hassle free. The numbers I agreed on with Duncan were presented exactly as we discussed. I couldn't be happier in my new 435i. It's quite an amazing car. I'd recommend buying from Casey and especially working with Duncan.

AlKu

Mar 12, 2014

If it were not for Mike Russell, we would now be driving something other than a BMW X3 28i. His knowledge of the BMW product was simply amazing and his enthusiasm for the product was contagious. The test drive he provided showed us both his knowledge of the BMW, but also the BMW itself. I can trully say that I have never experienced such a great experience in purchasing a vehicle. My wife and I both felt as if we were the only customers at Casey BMW and everything was done to make us feel comfortable with the care buying experience. Even after the vehicle arrived from Spartanburg, Mike continued to provide outstanding service. The world needs more friendly people like Mike Russell. Al K

adamwilhite

Mar 10, 2014

This dealership may seem friendly but their parts department is constantly dishonest. For example they used to charge 56.93 for brake pad sensors, when bmw MSRP was 20 or so dollars. They have gotten better, rear diff cover which retails at (173.65), was offered to me at 253.67. They will tell me that is retail when it is not. Falkner/Tischer/etc say retail is 173.67 and offer it at 138.49 and 135.86 respectively. Buyer be aware, check your service charges as well.

Bobm2008

Mar 1, 2014

Overall my experience was a good one. Duncan worked with me to get me the car I've I wanted since I was kid. I'm a happy customer.

gpothast

Feb 28, 2014

My wife and I had been shopping for a car for about a year and finally decided on a BMW. Over the course of three weeks, my wife and I worked with Mr. Sullivan on what exact BMW to get and what features we wanted. He was friendly and confident in answering our barrage of questions, and provided us peace of mind, as this was our first BMW purchase. Mr. Sullivan was patient with us, communicated himself well and provided a good balance of giving us room/time to think and being available, even if it required us to go home and research the question ourselves. I would definitely work with Mr. Sullivan again and would recommend him to other people in search of a car.

tsaumier

Feb 28, 2014

Outstanding experience and service. My wife and I were treated like royalty by Rob Collins during the test drive stage but also upon delivery of our new vehicle. Being previous BMW owners, we also know that the service after the fact is just as solid. Thanks again for everything.

everawlings

Feb 28, 2014

Over all, my experience has been excellent. Mr. Collins was great from start to finish and beyond. The entire team worked relentless on my behalf.

iiamskids3

Feb 24, 2014

Rob Collins was a great help to us in closing the deal on a used car. He had a great car....minus one small feature of what we wanted...thinking outside the box, he was able to solidify our deal. He is a problem solver.

Nonemade1

Feb 5, 2014

Great time fast and good experience was great showed what we needed to know about the car. No hassle stress free service is always good.

PEC62

Feb 5, 2014

I had a very pleasant experience purchasing my new BMW at Casey. Duncan was able to hammer out a great deal. The whole process went very smoothly.

denisepb

Feb 3, 2014

I was looking at several luxury SUV's (including Audi and Lexus) through my company fleet, Duncan was the most responsive and found the vehicle I wanted without having to special order it. His efforts and his responsiveness and friendliness made this an easy, and wonderful purchasing experience. I love the vehicle and plan to buy through Duncan again next time!

gsater5342

Feb 2, 2014

Mr. Rob Collins provided a high quality buying experience for me. His product knowledge on the X1 I purchased was outstanding. He took the time after the sale to call and check on my satisfaction and answer any questions I had. Rob's polite, friendly demeanor made my purchase relaxed and enjoyable. He is definitely an asset to Casey BMW. I would recommend Rob to all my friends looking for a BMW, he made the trip to Newport News from Virginia Beach well worth it. Greg S.

timfarrell

Jan 29, 2014

Very easy experience. Duncan was great to work with. The process was very smooth.Everyone was knowledgeable. I would highly recommend Casey BMW and Duncan Sullivan!

Ikosha

Jan 3, 2014

My wife and I were searching to replace our X3 that we bought from Casey BMW 8 years prior. We received a call from Ray to bring our X3 to have it accessed so when Ray came back and gave us the accessment and we were surprised, so I ask Ray that we needed to see if another X3 with a 6 cylinder engine could be found. Ray told us that we would be working with Rob, so Rob searched thru the inventory with no luck but in the meantime my wife and I went on the lot and found a X5 (2013) with the 6 cylinder engine. I ask Rob to run the numbers with Ray to see what could be worked out . We were surprised again with the difference on the price between an X3 and a X5 with the end to the year discounts, so we purchased the X5 and have been very pleased. The car has more accessories than we need but they will be there if we need them and also the friendlineess from the Sales staff and service deptment will keep our family coming back to Casey BMW

Joe2014

Jan 1, 2014

Rob Collins was very professional, no high pressure, friendly very helpful in finding the special vehicle with the color and options I wanted. Of all the BMW dealerships I visited, they were the most professional. They genuinely went the extra yard for my business. Both Rob and the sales manager were fair and reasonable with negotions. I would highly recommend Casey BMW.

COVIN2

Dec 11, 2013

This is the 3rd car we've purchased from Casey BMW, and although our last purchased was not a BMW the customer service my wife and I received was awesome! Joe Hargraves simply the best! Professional, attentive, and not "pushy". GM Jimmy Schroer, is a true gentleman to work with. He was attentive to our request and made sure that we were happy with the purchase. He definitely went Above and Beyond our expectations! Lloyd Howell, will not only make sure you get the vehicle you desire, but will keep you laughing through the entire process! When you get to Dan Dier, it is totally smooth sailing! He is very thorough with his explanation of the finance process. From sales to service - Casey BMW is a wonderful dealership to work with.

tacoll

Dec 2, 2013

Our overall experience with Casey BMW was outstanding. Rob Collins, one of the Casey Client Advisors, worked diligently with us to meet our desired specifications in a car at the right price point. He provided us with several options within our price range and worked with us to close the deal. Rob went out of his way to ensure we had a positive experience at the dealership and made us feel that we were valued customers. We were also impressed with Rob's follow through after the sale and ongoing stellar customer support. When it's time to purchase our next vehicle, we will definitely come back to Casey BMW and Rob Collins.

rseanking

Dec 1, 2013

Duncan Sullivan was an outgoing and friendly dealer. He was not overly aggressive like most car salesmen that I have worked with in the past. He provided a relaxing environment that my wife and I found inviting. I don't know why people are willing to work with salesmen that pressure them. I recommend working with Duncan and I would be thrilled to work with him again.

crystal holmes

Nov 16, 2013

Great experience with the best dealership on the peninsula. Joe was very knowledgeable and professional. This makes our third vehicle purchased from Casey BMW. Thanks again.

carloscepeda

Nov 11, 2013

Rob did an outstanding job and will highly recommend him to my friends in the future. Also, the people at the dealership were extremely friendly, courteous, and helpful. There was no pressure to buy and I thought the overall car buying experience was outstanding!

acornick

Nov 7, 2013

Lloyd.....thank you so much for helping me with my car purchase. Some would have been stressed or unwilling to go the extra mile, but not you; with a smile, you continued to listen and explain how we would find what I wanted, so I exhaled. Why was I drawn back to BMW? The attention to details, excellent customer service, awesome maintenance support, and the relationship you built with me during the very first BMW sale over 5+ years ago did the trick. I love how the titles (General Manager and Sales Manager), did not make me feel uncomfortable. I saw JIMMY and LLOYD as old friends and experts in the field, who were willing to get in the trenches with me and fight. I was happy to be back home with my family. I did not feel like a number, quota, or conversion, I was a potential client trying to find a car and with all the leadership and guidance, a plan came together in 3 days. Rob's smile and enthusiasm made the vehicle presentation a hit as well. Again, thank you for the combined efforts!!!

mrepass

Nov 1, 2013

Traveling from Ocean City MD in search of a specific 2013 X5, 5.0 i located my choice at Casey. working initially with Rob through email he provided great information and once i arrived at the dealership to make my purchase the entire staff of Casey was very attentive to my desire for making my X5 purchase an enjoyable experience. Thanks Rob, I Love my X5

tad5460

Oct 30, 2013

I started my search using the internet so was somewhat apprehensive. Duncan Sullivan made the entire experience great; from beginning to end. He responded to my searches and found the perfect car for me.

ellengajda

Oct 29, 2013

Rob Collins is the best -- I could not be happier with my new BMW 740Li. Rob was attentive to my needs, customer-service oriented, and an expert at helping me get the car that I wanted for the best price and terms. He genuinely cares about his customers, and it shows. Rob inspires trust and made the whole transaction a memorable experience for me.

fusaro2licola

Oct 23, 2013

Thanks to Duncan Sullivan for finding us an excellent trade-in deal on a 128i, and to Dan Deir for his Professionalism in processing the Paperwork.

Oxton

Oct 16, 2013

Our client advisor Forrest Bailey had a very professional and pleasant manner and made us very comfortable with our decision to switch from an ACURA RL to BMW 528i. Forrest's knowledge of the vehicle we were interested in was extensive. We believe Forrest went the extra mile in showing us several BMW 528i models with varied specifications to ensure we were happy with our choice. Forrest also demonstrated a supportive "after sales" interest.Richard & Mary Ann Bailey

Geider

Sep 23, 2013

I and my family came looking for a BMW and Mr. Forrest helped us find the perfect car. He told us of the benefits about BMW and showed the right car for our budget. I been to many dealers and Casey and Forrest are the best. We do not speak good English but with Forrest we felt at home. He was very inviting and it was fun . I recommend him to all of Cuba.

sportschictkd

Sep 22, 2013

From the first handshake to the last, our experience with Casey BMW was beyond expectations. We originally were assisted by Wayne Heath. When we returned to the dealership, Wayne was working with other clients. Rob Collins graciously offered his help so that we would not have to wait for an undetermined length of time while Wayne was preoccupied. We were looking at the 528i, of which there were several on the lot that featured the options on our wish list. Rob gave us a complete overview of the vehicle even before we sat inside for the test drive. His passion for the BMW line of vehicles was evident and it was, in fact, a selling point for us. We had been looking at another line of luxury cars in addition to the BMW, and still intended to test drive these other vehicles before making a final purchase. Rob was completely understanding and very professional throughout the entire process. Every other employee at Casey BMW that we encountered was also courteous and kind. We will definitely go back when in the market for a new car.

vjoneshilda

Sep 21, 2013

Outstanding service and Duncan Sullivan and Ray helped me to purchase a vehicle. An awesome experience. Received excellent experience with my purchase of a 2011 BMW. Duncan is patient, thorough, follow up and gets the job done.

waltbrown

Sep 17, 2013

As a result of the superior service received from Rob Collins during a prior BMW purchase, I requested his support for this sale. From the moment we arrived at the dealership for our appointment, Rob gave my wife and I his full attention. He was, extremely professional, helpful, courteous, and thorough. Most importantly, Rob listened. After discussing our vehicular needs and desires, he identified two BMWs that matched what we were looking for. After a test drive we, leased both of them. Rob and the Sales Manager were very helpful in providing appropriate buying/leasing options. We greatly appreciated the time and efforts taken to make this experience as enjoyable as possible.

mannie3c

Sep 13, 2013

Rob Collins was extremely helpful from the get go when we arrived at the dealership for an appt. Very cordial and friendly. He focused right in on some used vehicles we had reviewed online and we were able to test drive immediately. He was very informed with the various car packages. We also test drove a new vehicle also which was also a good and informative experience. Once we settled in on a new vehicle we wanted to purchase, he and the sales manger were very helpful in providing our buying options. We appreciated the time and effort he made to make this long process enjoyable.

manndoo

Sep 11, 2013

Great person to work with! He gave us a great deal and really helped us. We are now proud owners of a BMW x5! Reqlly recommed this salesperson. He really helped us out

BobGelb

Sep 10, 2013

This is the 3rd BMW I bought from Casey BMW. The last two from Wayne Heath. He is very much a professional, and goes to bat for you.He is honest, sincere, and knows what he is talking about. Most importantly, he is respectful of the buyer, and works with you without any pressure. He treats people like they want to be treated. Regarding Casey, everyone, the car detailers, the sales manager, Lloyd, the receptionist, and the service advisors, (Mike and Joe) are professional and most courteus. If in Eastern Virginia, especially Hampton Roads area this is the place to go if you want sales/service on a BMW. Call Wayne, he can be trusted.

maureenhook

Sep 3, 2013

Forrest Bailey was our salesman. He did a terrific job, and explained all the features of the 2 different cars we were considering. I highly recommend Mr. Bailey! He was extremely patient! He was a good, but fair negotiator as well.

jeffdoyle

Sep 3, 2013

Great servive the second he tackled me in the parking lot. Test drove two cars. Very happy with what I bought. Will recommend forrest to others in va.

debor

Aug 23, 2013

Forrest Bailey came out and met us in the RAIN. Torrential RAIN.....he was the only one who did this after we visited several dealerships that day, he came right up to us, was friendly and helpful. When we were very specific about a type of car, he located it, and after some talk we SIGNED on the dotted LINE!!!HE WAS AWESOME in human form, a little soggy but very friendly!!!

SmoothBMW

Aug 13, 2013

We had a great experience with Rob. We were very direct with Rob and he was honest an consultative in his approach. He was able to help us find a hard BMW 135is. He worked hard to get the allocation and make this purchase very easy. I would buy again from Rob in a heartbeat.LennyBTW we tried other dealers close to us and had trouble getting calls back and the willingness to go the extra step to find what we were looking for was non existent.

sdotero

Aug 11, 2013

Forrest was a great client advisor and took the time to determine our expectations so that we could find the right car. He communicated very well and made sure the buying process was as smooth as possible. This was a very positive experience and we couldn't have been more pleased. We will definitely come back to Casey BMW for our next purchase. Thanks again Forrest and the Casey team!!!!

venukoduri

Aug 8, 2013

The entire experience of buying my Z4 was exceptional. Didn't have to worry about negotiating and the whole buying process went very smoothly. Duncan was great at keeping me updated about when my car would be coming and had most of the paperwork ready so it did not take long to pick up the car.

Earl49

Aug 2, 2013

I want to truly thank the Casey BMW team in Newport News, VA. They were always professional and most importantly the team believes in their product. Finally I want to give a huge thanks to Mr. Joe Hargraves for his unwavering hard work to get me into the vehicle that I wanted! I met him two years prior at the same dealership and told him that I will be back to own a BMW one day and today was the day. I have purchased a few vehicles in the past and this was a most memorable experience! Thank you Casey BMW.- Earl (happy customer)

COVIN2

Aug 2, 2013

The team members of the Casey BMW Group are simply awesome! I want to especially commend Joe Hargraves for his assistance in helping us purchase our beautiful new 550! Joe is professional, enthusiastic and very patient! It took my wife and I a few days to make up our minds; however, there was no pressure from Joe. He was always available to answer any questions we had in regards to our purchase - he is a wealth of knowledge. On a scale of 1-10, we rate Joe Hargraves a 550! Our hats off to Lloyd Howell for going above and beyond in his efforts to assist us - it is greatly appreicated! Our sincere thanks to the entire Casey team for making our buying experience FANTASTIC!

micbru47

Jul 31, 2013

Definitely!!! Duncan spent several hours with us demonstrating all of the different sub models of the X5 with us and also letting us test drive each one. We were comparing the X5 to a few other luxury SUVs, and even though we ended up going with a competitor's vehicle, Duncan still congratulated us and was willing to help with anything else we needed. If I ever have future BMW needs, Duncan Sullivan and Casey BMW will be my first choice of dealership's for that brand here in Hampton Roads.

devinp50

Jul 30, 2013

Duncan expertise on the car we were purchasing was awesome. He was a great salesman not overbearing. I would recommend Duncan as well as the dealership to my friends and family.

Tspencer123

Jul 29, 2013

I recently purchased a new 5-Series BMW and was assisted by Dan Williams. The whole process at Casey BMW was the most professional car purchase I have ever made to date. The atmosphere is professional and easy going with employees that genuinely want to help you. I never felt pressured at any point of the process. Dan was invaluable at explaining the features of the various models and took time to "listen" to me and what I was looking for in a new car. Once my decision was made I was kept in the loop the entire time as my car was being shipped to the dealership. The day I picked my car up Dan had all of the paperwork completed ahead of time and then helped me set up the electronics in the car. During the entire process I visited the dealership about 4-5 times (test drives, etc.) and each time I felt welcomed by all of the employees. I highly recommend Case BMW and Dan Williams.

Matt.b1972

Jul 27, 2013

I stopped in with the intention of just looking. Forrest met me in the parking lot and brought me to the exact car that I had been researching. He explained the features of the car and the test drive convinced me that I needed this car (BMW 328i). Thanks Forrest! Thanks Casey BMW.

Djklmh

Jul 27, 2013

Casey BMW sales will continue increase as long as the rest of the salesperson(s) continue to treat all of their customers as good or even better than the service that we received from Mr. Rob Collins. His enthusiastic, get-up-and go, attitude, with a strong twist of the customer's needs, wants, and their desires, is what impressed us. Thanks Rob for the understanding, and will look only for you for the next purchase.Signed,Happy Customers!

cgoode864

Jul 26, 2013

Outstanding customer service and knowledge of vehicles. Made sure I understood all features of the vehicle and even offered to deliver the car to my home since I live so far away. Would definitely deal with this dealership again.

mhayes712

Jul 26, 2013

This was just an overall great car buying experience. Easy all the way around with everything we needed! The staff was very attentive and helped us with all of our needs. Awesome job! I highly recommend!

marilyns1

Jul 24, 2013

We purchased BMW 528 from Duncan; he is the ULTIMATE professional. He spent more than 4 hours with us in choosing the vehicle. When we arrived, he met us at the door and was prepared with the information that he had from interacting with my husband. There was no pressure; he answered all questions that we had. Two days after the purchase, Duncan called to check on how we were enjoying the car. When I contacted him telephonically during the 4th of July holiday, he responded in less than 1 hour in spite of him not being on duty. I would not hesitate to recommend him to family/friends.

ChantalH

Jul 24, 2013

My husband & I drove 3 hours to meet Forrest. Forrest was attentive and knowledgable. We couldn't be more pleased with the service we received.

Mcat66

Jul 23, 2013

Forrest was friendly, informative, and not pushy at all. I asked him many questions after doing my research and he knew all the answers. We are looking forward to doing business with him.

lrsheppard

Jul 23, 2013

Experience from the beginning to end was positive & supportive. No pressure to buy but provided all information necessary to make a decision. Everything stayed on schedule as committed. Dealer is all about customer service.

dlsmith22

Jul 22, 2013

I've bought a lot cars and working with Forest Bailey was by far the most fun I've had purchasing a vehicle. He dedicated his entire day making sure we had all the information necessary to complete the deal. If you are looking for a vehicle, go see Forest at Casey BMW.

TheLeggy1

Jul 22, 2013

It was Sunday afternoon and I saw a vehicle that I liked, so I decided to drop by the dealership thinking it was closed. Well, I was wrong. Mr. Bailey immediately came out from the dealership. I told him I was just looking. Well, he was very persistent and handed me his card. Then, as I was walking around the dealership, he started asking the usual questions salesmen ask trying to ascertain your status...trading, monthly payment, credit worthiness, etc. Quite amusing but I played along because he was a very nice guy. He also was very informative on the BMW models, told him I knew nothing about the brand, always been an Acura, Nissan or Infinity customer. But, I liked the 5-Series. He showed me the "Demos" for sale and we are going to set up a test drive for Tuesday. But, I really liked his customer service skills and anyone who braved 95 degree heat and walked me around the dearlership in that humidity gets a chance with me!

Kryssys328I

Jul 19, 2013

My dauhgter, my husband, and I visited Casey BMW on several occasions over the past couple of weeks. Forrest Bailey was very knowledgeable when answering any and all questions pertaining to the vehicles on the car lot. As customers, he dealt with us in a very professional and courteous manner. Thank You!

JRcars123

Jul 18, 2013

Rob provided great customer service, he was patient, knowledgeable, and courteous. The vehicle was serviced, thoroughly cleaned, and prepped for delivery quickly and with great attention to detail (inside and out). Rob spent hours with us answering questions, showing us the vehicle, its features, and demonstrating various subtle aspects and functionality, and always, with a friendly and welcoming demeanor. Overall we had a great experience. We bought the car we wanted at a good price considering it was the right color, had the desired options, relatively low mileage, and is a vehicle that is backed by BMW and Casey.

cnilson1

Jul 9, 2013

Overall experience was very good. Forrest went out of his way and kept me updated on everything. Friendly dealership and I was well informed about all the services the dealership offers. I have already recommended this dealership to others. I bypassed a closer BMW dealership because Casey BMW had a better selection of cars on their lot.

brewster1

Jul 7, 2013

Duncan was our sales person for our new BMW 320i. His knowledge and professionalism was very appreciated during this buying experience. Duncan really knows his product and can also explain the bells and whistles but give you the BMW basic 101 info as well. I come from a huge sales background myself, and I really appreciated his integrity and honesty....this works well with customers these days not the "used car salesman" tactics of the past! I enjoyed my experience w the Casey dealership as well as Duncan. I would refer both to my friends and family!

X52131e2

Jul 4, 2013

Forrest Bailey was a pleasure to work with. He was very courteous and patient, and we left the dealership delighted with a beautiful new car!

MMC08

Jul 4, 2013

On June 25, 2013, I called Casey Auto Group in reference to a used vehicle I saw advertised online. The number provided within the advertisement ended up connecting me with Casey BMW, despite the fact that the vehicle in question was actually located on Casey Hondas used car lot. The salesman that answered my call was affiliated with the BMW dealer, but seemed more than willing to assist me in any manner. At first, I thought to myself that this salesperson may have been willing to help simply to receive a sale, but as things progressed, this initial thought subsided. Rob Collins personally went to the Honda lot and retrieved this vehicle, parked it in the rear lot of Casey BMW, and ensured that the vehicle would not be shown and/or sold until I could come to look at it the following day. On Thursday, I met Rob for the first time at the Honda dealer and we took the vehicle for a short test drive. After the test drive, I was fortunate enough to meet the sales manager at Casey Honda, who was extremely rude, refused to work with me on the vehicles price, treated me as if I knew nothing about purchasing a car, and actually turned his back and walked away from me. Needless to say, this episode upset me to say the least and I proceeded to leave the car lot, telling Rob that he could free to call me should someone come to their senses and agree to make a deal. Within a couple of hours, Rob had worked with other managers at Casey Honda and had managed to get the vehicle to a price that I could live with. I came back later that evening, took the vehicle overnight, and made the purchase the following day. My dealings with Rob were professional and sincere. I honestly believe that when Mr. Collins told me he fought to achieve a more reasonable deal and that he had worked with other people at the Honda dealer that he actually did. Although I would have liked to have purchase this vehicle at a lower price, I feel that Rob did everything he could to make that happen and he was adamant that if the deal was not right for me, that it would not upset or offend him if I made the decision to walk away. I feel that Rob went beyond the call of duty, making sure that the small issues I found wrong with the vehicle were addressed promptly and correctly, the gas tank was filled, and the vehicle was thoroughly detailed inside and out before final delivery was made. All of my questions were answered in a professional manner, and any question asked that Rob did not know the answer to was researched and provided quickly. At the last minute, I discovered that the power lift gate on the vehicle was not functioning properly. Rob personally went to the sales manager at Honda and ensured that this repair would be made free of charge and walked with me to the service department of the dealer to schedule the appointment. Based on the experience above, Rob Collins has earned the trust of my wife and I, and although we do not plan to buy another vehicle in the near future, we would be happy to do business with Rob again.

Mericlerca

Jul 3, 2013

Could have used some more "training" as there are a lot of "bells and whistles" to be understood. Perhaps someone will be available when I return for the free courtesy inspection in mid July offered by Chris Culp. I have not yet been able to get the garage remote opener synced but that is my only negative!

maanderson

Jun 26, 2013

I've been taking my car to Casey BMW for a few years now and in regards to service, Mike Bullis has always been an excellent manager in regards to customer service. Yesterday, Mike referred me to Rob Collins when I told him I may be interested in purchasing a new car. Rob was the best, true top of the line person. He remained patient with me and answered all my questions and took the time listen to me and what I was looking for in a vehicle. The paperwork process was seamless and almost scary because it was so easy. There was absolutely no hassle involved. Rob showed me every detail of my new car and made sure I was completely comfortable and satisfied with the transaction. The team at Casey reaffirmed all the reasons I continue to give them my business. Kudos!

Dec71944

Jun 17, 2013

Outstanding service. Very friendly and knowledgable on the make and models of the BMWs that I was interested in. Helped get in and out of my old BMW.

buddysmith12

Jun 12, 2013

My salesperson, Rob Collins was motivated, friendly and incredibly helpful. He is definitely NOT the stereotypical car salesman. Rob showed a personal interest in my decision, and seemed to be as excited about my purchase as I was. I really felt like he was a partner in the decision vs. a salesperson that I was doing "battle" with.

Marcioelio

Jun 8, 2013

Great guy! Was very kind from the test drive to the final negotiation. Helped with the whole process even buying late night on a saturday

coondavidj

Jun 8, 2013

Very knowledgable and very easy to relate and talk to without hesitation. Outgoing great customer service. Will refer to friends and family in the future!

ScottFyock

Jun 7, 2013

I visited Rob Collins two times before I made a purchase on my third visit... Casey BMW does not push you to buy a vehicle right then and there like most places, they give you time, information and a feeling like your needs are their number one priority, not the companies... Once I decided to buy, the support was amazing and it seemed the entire staff was helping out to get me exactly what I wanted... They were awesome and I would recommend CASEY and ROB to anyone looking for a BMW and a great experience...Very Respectfully,Scott J. Fyock

Amcdonald416

May 30, 2013

My husband and I were both very impressed with the Casey dealership. Their friendliness and great service quickly won us over. Duncan was amazing. His no pressure sales approach was just what we were looking for. We will come back again and again!

pchaggy

May 26, 2013

The decision to spend >$40,000 on a car is not one that I wanted to be hurried or feel pressured to make before I gathered as many inputs as I could. Christina was very patient and most helpful during each of my 3 visits and even arranged for an overnight test drive to better appreciate the car. She had the day off when I made the offer that was accepted thanks to Rob Collins. Rob got all of the purchase paperwork prepared and delivery was prompt and painless. Despite being a BMW dealership both Christina and Rob took the time to learn Mercedes Benz functionality to more than adequately address every one of my questions. Casey BMW has done well hiring both new sales personnel whom I personally recommend without any reservation.

forreel

May 21, 2013

Wayne Heath was extremely helpful and really was working for us "The Customer"Had a little trouble with some DMV paperwork which made our time there last a little longer than needed.Overall had a "Great Experience"

bangthrongsack

May 14, 2013

Mr.Collins very friendly and experience in his field and yes, i would recommended my family and friends to Mr.Rob Collins.In the future yes,i would want him to assist in my next purchase{vehicle}.

Cpenn

May 13, 2013

I live out of town and I was able to work with Joe and Lloyd to find the car I want. They spent countless hours working with me to be sure that I was satisfied all the way around. Definitely recommend Casey BMW.

USNdewd

May 10, 2013

Overall I had a great experience at Casey BMW. My client adviser was very knowledge and courteous. Store was clean and had a descent inventory.

snowmangus

May 8, 2013

Duncan Sullivan was friendly and was very knowledgable about the car buying process. His attitude and low pressure tactics made us feel very comfortable. The dealership as a whole went out of the way to assist us in registering our car in my home state. Financing was simple and painless. I spoke with other salesmen in the Casey Auto Group but none were as nice, knowledgable, and eager to help as those gentlmen at Casey BMW. Additionally, Mike Bullis (I hope I spell that correctly), a service manager at Casey BMW also went out of his way to assist us. Casey BMW is a great example of customer service that all dealerships should strive to match.

bcarver123

May 6, 2013

We let Rob know that we were interested in purchasing a preowned vehicle but didn't have much time to search for ourselves... He kept a look out for us and called whenever something matched our needs. In just a couple of weeks, we were in our new Honda CRV and love it!! Thank you!

Germanlady

May 3, 2013

I wanted to share my experience with Joe Hargrave who assisted me. Initially I went with a friend to pick up her new vehicle, I have been driving a BMW for the past three years and Casey BMW is the best. I have played with the idea of going to a smaller BMW but have put it of. My friend had the best experience with Joe and introduced us. Joe has 26 years with BMW and it shows, he knows his cars. I ended up purchasing a newer model used car, Joe was very patient as I knew I wanted to make a change yet did not want to loose any of the perks my current car offered. I am spoiled and have no problem admitting it. The entire experience was wonderful, no high pressure tactics we have all experience with other dealers. If you are looking to purchases a BMW in Newport News, VA, go to Casey and ask for Joe Hargrave he will take good care of you, he is the best!!

firedelta

Apr 29, 2013

A funny thing happened to me while waiting for my car to get serviced. As usual, my wife, Paulette and I always grab a cup of coffee and visit Wayne Heath if he is not busy with a client. We met Wayne and then I started asking questions about the convertible Z4 which led us to checking them out as well as other convertibles. Well, when my service was completed on my 335i, we were waiting for the new 2013 328i hardtop convertible to be prepared for delivery to us (go figure, hey?). Wayne makes purchasing a car so much fun. He is a no pressure guy and diligently worked with us to work within our budget. He is really good at explaining and showing you all the neat features of the cars.Then, to top it off we finished the purchase with Dan Deir. He explains the financing, optional insurance/protection options, and easily works you through the paperwork. He is also a pleasure to conduct business with and quite a professional!Both, Wayne and Dan, make going to Casey BMW fun; not only during a sale, but on repeated visits when we get service. We have purchased three BMWs from Casey BMW and currently have the new convertible and my wife's X3. I am 62 years old, purchased a bunch of cars, and have to say that this is the best dealership I have ever done business with.Dave H

pikap03

Apr 23, 2013

Rob was fantastic. He called me about a few different used BMW's before I came in but they kept selling. He was very persistent but not pushy. Rob is extremely professional and knowledgeable about BMW's. I had concerns about the mileage but Rob put our minds at ease. Rob is an great asset for Casey BMW. I am now planning to return to Casey BMW soon to find a car for my wife. Thanks again for the great service and experience. We love our 530i!!!

lucymalave

Apr 21, 2013

Duncan was very professional and friendly. He took the extra mile to accommodate our expectations and work us through a very important decision a lifetime investment. His knowledge on every issue we had was outstanding. Thank you for the very smooth experience.

Amandape123

Apr 12, 2013

Mr Forrest Bailey is a awesome salesman. He worked with me through it all. Very understanding and he will make it happen. Thanks a lot !

sexz1

Apr 5, 2013

This is my second BMW and I have only gone to Casey BMW for sales or service needs because they are totally awesome in theircustomer service, they are very honest and considerate of your time and needs. I dont think I have ever worked with a better teamof people at any other car dealership than the folks at Casey BMW. Wayne Heath is one the kindest, most honest people I know when it comes to helping meet your needs. The dealership is very very clean and everyone I have encountered either in person or on thephone is very respectful and professional. AWESOME JOB EVERYONE!!!!!Thank You Wayne for making this last experience a totally grand one!!!

asbolger70

Apr 5, 2013

I just purchased a 2013 BMW 328i from Casey. Forrest Bailey was very knowledgable and extremely helpful in finding what I wanted. He took lots of time explaining everything. This is my second Casey BMW. Over the years I have always been very pleased with the Casey BMW service department and will continue to return with my new car for that excellent service I have received in all areas. Anita B

known2some

Apr 4, 2013

Staff was friendly, helpful and willing to go the extra mile. Was able to get a great deal on a 2008 BMW 128i convertible that was in great shape. The manager pulled up the complete service history on the car for my peace of mind.

dross123

Mar 26, 2013

Joseph Hargraves is a fantastic sales agent with Casey BMW. I can't emphasize the knowledge, character, overall great sales aptitude he has with his associates! He has a great rapport with his clients and I would highly recommend Joe as the best sales associate at Casey BMW. He was able to professionally handle any questions I had about the 335 D that I purchased at Casey. Fantastic Job, Joe!

Scott0192

Mar 21, 2013

Excellent experience with Forest and the Casey BMW team. Forest was very attentive to our needs and helped place us in a truck that we love. We will definitely be Casey BMW customers in the future.

bogiedave

Mar 19, 2013

I have purchased numerous vehicles from Casey BMW, through Wayne Heath. My experience has always been excellent and price and delivery have been top drawer. Their service department is outstanding and goes out of its way to please.Highly recommend.

ruill1

Mar 19, 2013

everything went well, but when we started to go over numbers, i was told the miltary discount was $1500 and it was $500. That was the only disagreement.

CoxDJ

Mar 18, 2013

We recently purchased our third BMW and have been very pleased with both Duncan and Casey BMW. Duncan was great about keeping in touch with us while not pressuring a decision and the delivery experience was much better than either of our two previous purchases.

PAGE2013

Mar 18, 2013

I have not purchased a new car in over 10 years. My experience with Casey BMW was simply fantastic. Mr. Joe Hargraves was professional , kind, patient and very knowledgeable. He listen to what I had to say, did not pressure me and really made the entire experience of purchasing my new car so enjoyable. I was so impressed with Mr. Hargraves that the next day when I went to pick up my car, I brought my girlfriend with me to meet him. She is now interested in purchasing a new vehicle. I am going to recommend to all of my friends and family that if they are looking for a stress free experience when purchasing a car to visit Mr. Joe Hargraves and Casey BMW. Thanks you so much Joe...Ms. Ratcliff

Deadkenny

Mar 14, 2013

Duncan is a awesome sales rep! I walked in not sure of what I wanted in he worked with me with no pressure at all for around 2-3 weeks until he got me a vehicle I was happy with! I highly recommend this dealer and above all I recommend d Mr. Sullivan.

AndrewHamilton

Mar 9, 2013

The time and working with Dan was the best experience I had with buying cars in years. Thank for job well done. Will recommend this dealership.

DeborahWalker

Mar 4, 2013

Though Forrest Bailey is a relatively new sales representative (1 month) our overall experiece with Forrest was very pleasent. If we asked a question that Forrest did not know, he quickly got an answer for us from another individual. Forrest has a very pleasing personality. I would definitely recommend Forrest to my friends.

drfw

Mar 3, 2013

This week I purchased my first BMW and I am very glad I was advised byWayne from Casey BMW, Newport News. The guidance throughout the wholesales process couldn't have been better and I returned home as a fullysatisfied customer. Oh, I was even so happy that everything worked outthat good that after the sale I mistook Wayne's car for my new car andwas about to enter. He noticed the error and pointed me to the rightcar. Both of us were laughing. Excellent, 5 Stars!

uerquiscahljklsdaukluklsdukla

Feb 26, 2013

We pulled into the dealership to "just look" and were approached right away even though it was raining. Forrest was a pleasure to work with, if he did not know the answer he went out of his way to find it. No hard sell, we left after looking, and came back and purchased the next day. I never buy day one and if preasured will always walk away.Forrest did a great job, and needless to say my wife loves the car.

wendyo

Feb 20, 2013

Duncan took time to teach me how to "use" all the features/options of my new vehicle. Duncan was enthusiastic about the BMW product and experience.Everyone that I met during the car buying process was polite, professional, and willing to take the time that I needed at my pace.

DennisFlorence

Feb 19, 2013

As i was making my decision on whether to purchase my 650i, the staff and Mr. Lambert in particular was extremely helpful. Everything about the dealership, Mr. Lambert's presentation and the overall BMW experience in general was urging me to purchase. The purchase price did not grab me as a great deal, but was in line with comparable fair market value.

bcoyne13

Feb 14, 2013

Duncan was very knowledgeable and friendly and kept us well informed throughout the process. I would definitely recommend him to anyone I know who's looking for a new car.

PatriciaAnne

Feb 13, 2013

I appreciated the immediate response to my inquiry made at the BMW web site by Ryan Thomas. He set me up with an appointment to come in and look at the 5 series. He was polite, patient, and knowledgable, answered all my questions, took alot of time familarizing both me and my husband with the car. He did a great job getting me the exact vehicle I wanted. At no time did I feel I was being pressured to make a quick decision. I had a great car shopping experience and I would absolutely recommend this dealership to my friends and family.

Craig8107

Feb 12, 2013

My overall experience with Casey BWM was exceptional from sales to financing. My situation provided a welcomed challenge for this team as they worked hard and delivered satisfying results. The end results, I received a good price from my trade-in and an amazing price for the vehicle purchased...impressive family at Casey BMW.

lex780

Feb 12, 2013

I really enjoyed working with Forrest Baily at Casey BMW. Before I traveled to Newport News to visit the dealership I spoke with Forrest over the phone numerous times about vehicles, financing and availability. He carefully listened to what I was looking for and found the perfect X5 for me! He made the buying experience easy and enjoyable. I would highly recommend Forrest Baily at Casey BMW to anyone considering purchasing a BMW.

nhdllo50

Feb 12, 2013

I recently purchased a 2012 BMW 528I from Casey BMW. The total overall experience was simply outstanding, My salesman was Ryan Thomas, who from the time we stepped onto the lot was nothing less than outstanding. He was very knowledgeable of the vehicles, and was able to answer all of our questions. Ryan was very personable, willing to ensure that we test drove any vehicle we needed to make a sound decision with our purchase. After such a great experience with Ryan and Casey BMW, I knew the time was right to buy my first BMW after 17 years of waiting and visiting several other dealerships in the past. The Casey team made sure that everything was all lined up when it was time to get my vehicle which made my pick up time seamless. We and if I decide to buy a newer BMW, I will definitely be looking to go to Casey BMW and finding who I consider my BMW salesman, Ryan Thomas.

kjlevy

Feb 11, 2013

Casey employees are a well-oiled machine! The Team Leader, Duncan Sullivan, did an outstanding job in listening to what I was looking for and finding the right car for me. His knowledge of the product and the specific vehicles on the lot was impressive. He was pleasant to work with and followed up when appropriate without being over bearing. The level of customer service was outstanding. All the employees I interacted with made me feel appreciated and valued as a customer.The BMW product sells itself and the value added Casey Team makes Duncan Sullivan and the entire Casey Dealership a 10!!

wbcloud

Feb 7, 2013

Ryan made the sale because he listen to my needs, There was no pressure to buy, he just demonstrated what Casey BMW had to offer. He let me the customer make the decision.

melsho

Feb 7, 2013

I called the dealership earlier in the day to talk with a saleman regarding a new BMW we were interested in. I spoke with Lloyd Lambert and gave him information regarding the packages and model we were interested in. I told Lloyd we would be in later in the afternoon so he got right to work searching for lthe vehicle we wanted. He keep me informed all afternoon by text so when we came arrived in the afternoon he had already done all the leg work. He was so kind, knowledgeable and informative regarding the BMW. I have purchased many cars in my time because I really enjoy different vehicles and this experience has been the best to date. Thanks Lloyd Lambert, keep up the good work.

viveen

Feb 6, 2013

Excellent service from Joe Hargraves. Extremely professional and courteous. He found us exactly what we wanted in our 5 series. Same for Lloyd Howell; he made the experience painless and we spent more time enjoying our car and less time at the dealership.

Need Help in Chicago

Feb 5, 2013

I recently contacted the sales dept at Casey BMW in hopes they could help me find the perfect car to buy my mom for her birthday. Perhaps not such a difficult request but for the fact that I live in Chicago and my mom lives in Newport News. Not to mention I wanted a very specific car that was not available on their lot and of course I wanted it delivered to her home as a surprise. I was so fortunate that Duncan was the one who picked up the phone on my initial call as he was excellent to deal with. Not only did he find the perfect car but he was attentive and responsive throughout the entire process. He went above and beyond to deliver the car to my mom and ensure the surprise went off without a hitch. I couldn't have asked for a better experience nor could I have done it without Duncan!

KarenPressick

Feb 4, 2013

My experience today at Casey BMW was perfect. I am so excited about driving my new car. Duncan was great in every way and I know he will be there for me should I have any problems or questions.

djarby

Feb 3, 2013

Good experience, easy to deal with and the sale went smoothly. I was shown all the features of the vehicle and Ryan followed up a few days later to see how things were going. I also was given a tour of the dealership.

rjrubin

Feb 3, 2013

Lloyd Lambert is a true professional. He was friendly, thorough, and made purchasing my second BMW a "painless" experience. Although he has only been with the company for a few months, his work ethic and professionalism will take him far in the organization. Thank for a job well done!

jeffw_71111

Jan 27, 2013

We had a great (no pressure) car buying experience with Lloyd. We visited the store four times before our final purchase and each time learned something new about the 328i we purchased.

Mary Ellen Martin

Jan 17, 2013

My husband and I are first time purchasers of a BMW. Both Forrest and Wayne spent time with us answering our numerous questions and concerns. In fact we had not planned on purchasing a car that day but ended up with a beautiful red M3. They both rate a 5 for excellent customer service from us!

25til 6

Jan 8, 2013

It was a pleasure working with Demetra and Lloyd. The teamwork that they presented in order to achieve EVERYTHING we were looking for, not to mention, saving us a trip to Maryland, was very much appreciated. In most cases, you usually expect salesmen and saleswomen not to be able to produce and provide what they say doing the wooing process of the transaction, but this was completely different. Pricing, service, professionalism and delivery were all acheived at top level. Great team to work with.

ms johnson

Jan 5, 2013

Lloyd Lambert, client advisor did an excellent job helping me purchase the exact car I wanted and with all the features I requested. Lloyd was very friendly, yet professional, which made me feel comfortable during the process. My sales manager, Lloyd Howell also assisted in making the purchase of my new BMW a wonderful & pleasurable experience.

oscarmayer

Jan 1, 2013

My sales person was Demetra Marcotte. She was surprisingly attentive and anxious to serve me. There was no haggling involved in this purchase. I went in with a good idea of what I was willing to pay for my X1 and she made it happen. The car was a factory order and and arrived in a timely manner. Throughout the build process she kept me well-informed and all of my questions and concerns were answered to my satisfaction.When the time comes to buy another BMW I will return to Casey and ask for Demi! She just made the whole buying experience too easy...I'm spoiled now.

Eileen Osgood

Dec 27, 2012

Everyone we dealt with was very friendly, efficient and helpful. Did not feel pressured. Would definitely recommend this dealership. Traveled from Norfolk. Was well worth the trip. Thanks

vertigo381

Dec 22, 2012

Duncan was very helpful in finding me the exact car that I wanted. Kept in touch with me during the whole process to ensure that I knew what was going on. Found the car that I wanted at a different location and got it to the dealership. Easy process with no pain at all. Car buying made easy. Would definitely recommend Duncan and Casey BMW to anyone who is looking for a new car.

holloway1378

Dec 22, 2012

Dan, was excellent to work with. He possessed great customer service and listened to our needs and what we were looking for in our next car. I really want to thank the whole team Dan, Lloyd, Jay and Victor for having a great smile on his face. All of this makes our experience a great one...

JHackman

Dec 8, 2012

Lloyd was very accommodating to my requests to view your certified pre-owned inventory. We had a enlightening conversation while inspecting the 3 series Beemers. He explained in thoughtful detail the differences in the models and what attributes increase the value and cost of the that particular car. My hats off to Lloyd. He did a great job for an initial impression.

Grumpyshark

Dec 7, 2012

Very helpful very nice to deal with. Pushed very hard to get us a price that we could agree on. Highly recommended for any one

obxlife

Nov 29, 2012

Duncan Sullivan did a fantastic job showing me the car. He's very friendly and was extremely thorough with every part of the process. I felt very comfortable with every feature of the car when I left and have enjoyed the vehicle since. The entire dealership was pleasant to work with, but kudos to Duncan for his excellent customer service and knowledge.

MJR720

Nov 28, 2012

Duncan did an excellent job. I communicated to him my goals and he did everything he could to meet them. Very good customer service and experience. Thanks very much.

jlwjl1

Nov 20, 2012

I HAD DAMAGED THE OUTSIDE SIDE MIRROR ON MY 325 2004 CONVERTIBLE , I DROVE THERE ON A SUNDAY TO "JUST" LOOK AT WHAT THEY MIGHT HAVE AS A TRADE=IN INSTEAD OF HAVING IT FIXED. i EXPLAINED i WANTED TO LOOK AT ANOTHER CONVERTIBLE LESS THAN 25,000 MILES. MINE WAS 83000 MILES.DUNCAN LISTENED TO MY CRITERIA AND THERE WAS A COLOR AND INTERIOR COLOR AND 26,000 MILE CAR I WANTED TO DRIVE. IT WAS THE ONE I DROVE AND THE ONE I BOUGHT. WE AGREED ON A PRICE THE FOLLOWING DAY AND I DROVE IT HOME. I PREVIOUSLY HAD SERVICE ON MY OTHER CAR SO I KNEW I WOULD BE WELL TAKEN CARE OF . HAD DUNCAN NOT LISTENED AND TRIED TO SHOW ME MANY CARS THE SALE WOULD NOT HAVE HAPPENED.

walby18

Nov 18, 2012

My wife and I went into Casey BMW in hopes of getting a new car for her. We were immediately greeted by Duncan Sullivan and it was really a delight to work with him and everyone else on the staff. From the beginning, everything was handled very well and professionally. The only "not great" things would be that I had to find the car that we ended up leasing that was at another dealership. Once I found the car, Duncan and the staff did everything they could and got me the car I had found. Also, one thing that caught me a little off guard was the fact that my car didn't have any floor mats and they had none in stock so I had to order some. I asked if we could just take some from a car on the lot in the same color, and I was told we couldn't. I guess it didn't make any sense seeing how that last dealership just took the floor mats from my car. Lastly, there was some confusion as to the capabilities of the car I leased due to changes between model years that was not passed on to me prior. However, Duncan did a good job with us and I would definitely go back to Casey if given the opportunity. Just some things I think could have been done better. Thank you for the car and hopefully there will be no issues with it.

Bryclag

Nov 11, 2012

Great experience on trade and purchase. Duncan worked hard on both to put the deal together. Staff was excellent and excited about their product. Recommended.

wallace7

Nov 10, 2012

I went into the dealership looking to purchase a certified used BMW, specifically either a 2010 or 2011 3-series model. My client advisor, Dan Williams, was extremely knowledgeable and the consumate professional. Dan and the Casey BMW staff were able to convince me into getting into a new 2013 3-series Active Hybrid BMW for essentially the same price point. Dan went above and beyond to ensure I was familiar with all the capabilities and amenities in the car. As the car was a surprise gift for my wife, Dan also scheduled a time for her to come back into the dealership so that he could personally familiarize her with all the car's features. As a prior BMW owner I can confidently say that the cars sell themselves, however, the service and professionalism of the Casey BMW staff is unparalleled in the business. I highly recommend them to my friends and family. If you visit Casey BMW, be sure to ask for Dan, you can't miss him, he's the guy that looks like Santa Claus! You'll be glad you did. Jeff and Stephanie Wallace.

natszee

Nov 8, 2012

This is my second purchase with Casey BMW. My salesperson was Joe Hargraves. I found Joe to be very personable, knowledgeable, professional, an excellent dresser (threw that in for free), hard working and dedicated to making sure his customers feel comfortable and satisfied with their purchase. He followed up with several calls and went out of his way to make sure that I had the ultimate BMW shopping experience. I had left Casey dealerships several years ago because of bad experiences but Joe makes me glad that I decided to give them another chance. If you want a fair, knowledgeable, trustworthy, diligent person working for you, Joe is your guy. I would recommend him without hesitation. Lloyd Howell was also instrumental in making me feel at ease. He was also very personable and helped to ease my apprehensions about purchasing a new car. He went above and beyond to help me out and I really appreciate it. It's good to know that there are some car salesmen/business men still out there with integrity.

kandulab

Nov 7, 2012

I found the prices of used cars very competitive at this dealership and also the sales person, Ryan , is very knowledgable person. He suggested couple of alternatives to get the car on loan as I dont have SSN or a job but still wanted to buy the car on loan. The sale is pretty straight forward although I wish the dealership should have provided some accessories as complimentary during the purchase. I didnt experience the service yet but Ryan promised a car wash whenever I visit the dealership. I will update the review if any red flags come up in future

4mae

Nov 7, 2012

Mr. Lloyd is definitely a man of integrity. He possesses the characteristics of a great salesman/manager. Although he was the manager, he made it personal. He actually introduced himself and welcomed me regardless of all of my uncertainties about purchasing a car. He was engaging, likeable, enthusiastic, knowledgeable, and truthful. He allowed me to gain a rapport, build trust, and make a decision based on what I wanted as well as what I could afford. I am impressed and I love my x328i. Ryan Thomas, the salesman never looked at his clock nor did Lloyd. Patience was so obvious . Being a woman, selecting a car is tough. Yet they explained every detail of the car and addressed all of my concerns. When I walked in to BMW , I wasn't sure about purchasing a car. However, after being treated like queen, I purchased my dream car. I will definitely refer my family and friends. Mr. Llyod stayed after hours to explain every detail of my car the day I was picking it up. He even suggested that I call if I had questions about the car. Thank you Mr. Lloyd for making my dream possible. You made it happen. You are indeed a man of integrity.

MBenson1221

Oct 30, 2012

I was very impressed with the service I received from everyone at Casey BMW when I purchased my 2013 BMW 128i Coupe. My salesperson was new, but displayed tremendous customer service. Follow-up to every question I had over the past week prior to my purchase was answered in a very professional and timely manner. In addition, both the sales and finance manager were friendly and helpful when dealing with my multitude of questions. I appreciated everyone's patience, and highly recommend Casey BMW to anyone looking for a new or used vehicle.

MikeG504

Oct 26, 2012

I brought my wife's vehicle in here for service (oil change) and I must admit that initially it did go well. After getting the vehicle back we went straight home and parked the car. Well the next day I went out to warm the car up for my wife to leave for work and to my surprise the car was (tapping) loudly something it wasn't doing before I took it in. Thankfully she was able to go to work in one of our other cars but upon them opening I called the dealership and was initially greeted with a little push back that I didn't expect. But nevertheless I pressed on taking it back so that the shop foreman could listen to the vehicle and determine the source of the problem. And I'm pleased to say that the Service Staff went above and beyond to find and fix the problem as well as put to rest any and all concerns I may have had about their commitment to providing great customer care/service!

JhesRosa

Oct 15, 2012

I originally came in for service on my 2005 325xi and walked out with a 2013 X1. Client Advisor Demetra was outstanding. Her professionalism and her sense of knowledge really impressed me. I was always skeptical and intimidated by Dealership Salesmen and women but she really made me feel comfortable with the whole process. She was definitely a pleasure to work with and her ability to relate made it much easier to find a the right vehicle. She knew exactly how to turn a negative situation into a positive one. Demetra and the whole Casey BMW team were great and I will definitely recommend this dealership to anyone considering purchasing a new car!

wilson535

Oct 7, 2012

I just purchased my first BMW from Casey BMW and had a great experience. Demetra took great care of me. She listened to what my needs/wants were and went out of her way to find the perfect car for me. Her customer service was outstanding and she's so friendly it made me want to purchase a car from her/Casey BMW. After doing a lot of research I think I got a great deal on my new car and cannot wait to spend time behind the wheel!!

srtimes6

Oct 3, 2012

The atmosphere at Casey BMW is very friendly, inviting and comfortable. We had a great buying experience with all of the staff at Casey BMW! Our salesperson Demetra is very knowledgeable of the BMW vehicles and found the right one for us. Everyone from the receptionist to the General Manager was nice, accommodating and made our buying experience enjoyable. We will definitely recommend the Casey Auto Group in the future.Thanks!Sean & Sharhonda Rush

RashelleT

Oct 2, 2012

On Monday, 1 Oct 2012, I had the pleasure of purchasing my second BMW from the Casey BMW Dealership in Newport News.I knew from the moment my husband and I arrived on the lot Saturday evening, 29 Sept, that this purchase was going to be different from any vehicle purchase I've made before. This feeling rang true as my future client executive, Mr. Duncan Sullivan and my family walked toward each other.At first impression, he was knowledgeable, thorough, and most importantly, he treated us with dignity and respect, making us feel valued. He listened intently to us as we conveyed our needs and he immediately discussed our options for our next purchase and we felt that he really cared, not just about the sale, but that he truly believed in the BMW legacy and that we deserved to continue to experience the Bavarian Motor Works driving experience.My outstanding experience with Duncan continued on through 1 Oct when I was finally available to close the sale. Bottom line: This experience sets the bar for all future vehicle purchases. I've told anyone that will listen that if they don't leave the dealership feeling like an extended family member and proud of it, then, they definitely weren't at Casey and certainly didn't not receive a client executive such as Duncan Sullivan. He represents the platinum standard in sales and i want everyone to know it.Thank you, Mr. Sullivan for all of your help. I had a great time!Sincerely,Rashelle Taylor

MartinJoseph.360IT

Sep 27, 2012

Very please with my experience so far. Dan Williams and Jimmy the sales manager bent over backwards to make sure I was satisfied. I just took delivery of my new X5 i50 and was able to sign and drive off the lot within 1 hour of arrival to pick up my new SAV. An all time record! These guys are great!

lyk2fly2

Sep 3, 2012

A customer's happiness is number 1 at Casey BMW. If anyone in the free world wants a salesman that is very professional and laid back then go see Dan Williams. Once you start talking to him you feel as if you've known him all your life. You don't feel like he's a salesman trying to push a car on you but a friend helping you buy a car.And if Art Casey reads this; don't make him wear a tie!

lindbmw323i

Sep 2, 2012

After purchasing my second BMW from Casey. I must say my last experience was very enjoyable. Joseph Hargrave assisted me with purchasing my second 3 series BMW. Jeseph paid close attention to my wants and needs, assuring that the vehicle was equipped with what I was requesting of it. Joseph answered all my questions concerning the vehicle and returning my countless number of phone calls. Joseph assured that I was comfortable with the upgraded technology of the vehicle. Joseph Hargrave is extremely hard working, consistent, dedicated, detail oriented and reliable. It was a pleasure working with Joseph. 2 Thumbs up and a smile for Joseph. Thank you,Linda Roye

msafarik

Aug 28, 2012

I live in Fredericksburg and was looking for a 2008 Lexus LS 460 L. I found one at Casey BMW and started a phone conversation with Demetra, went back and forth for a couple of days. She was exceptionally pleasant and friendly and wanted to accommodate me if she could. Of course, since she was a sales person I was expecting that. I decided to drive down to see the car on my day off. She bent over backwards to take care of me. She was a newer sales woman but made a great effort. They also suggested I drive a BMW 750i L (2007). It was a very nice car, but I really liked the Lexus. We came to a very good compromise on the price and they also replaced the windshield which had a small crack in it. I was happy with our negotiation and it was not high pressured. They realized what I was willing to pay and I knew they needed to make a profit. Because the windshield needed to be replaced I could not take the car. A few days later Demetra wanted to drive the car up to me on her day off. It was pristine. She and the dealership went out of their way to do right by this deal. It was a pleasure to work with her, Jimme, Lloyd and the rest of the team at Casey BMW.

reinkoj

Aug 27, 2012

I had a wonderful experience at Casey BMW. From the moment I walked in the door, my sales associate, Sammie Buckhannon, was friendly, helpful and the consummate professional. He made sure that I found the right car and took my preferences into consideration when recommending vehicles. I also found that the entire staff of Casey BMW went out of their way to ensure I was satisfied with my buying experience, even after I had purchased my car. I would highly recommend Casey BMW to anyone who is interested in buying a new or used BMW!

mark.stubbs.31

Aug 25, 2012

Outstanding individual, truly devoted to assisting customers and satisfying their vehicle needs/request. I am definitely pleased with my purchase. Thank you Casey BMW, see you real soon!

ssibley

Aug 24, 2012

Dan was very helpful and always answered my questions. He checked with me after I got home with the car to make sure I understood how to use all the features. I feel confident that if I have questions in the future he will assist me or direct me to the right person .

fostej

Aug 16, 2012

I was very pleased with the service I was given in purchasing my vehicle. The salesperson was friendly and kind. He answered all of my questions. I would recommend this dealership to other potential buyers.

Matshark

Aug 13, 2012

The friendly ness an the euthisiam that he had mad me want to buy a car an only will go their to buy a bmw

rongrant3

Aug 13, 2012

Salesman was very knowledgeable of the car we choose. Color of the car is very important to my wife as well as other features, He and the sales manager made it happen Thanks!

lamont.simmons

Aug 8, 2012

I was looking for a quality used vehicle for my wife so I stopped by the lot to take a look at the used inventory not expecting to buy anything. That's when Mr. Buckhanon approached me. He was never pushy, answered all of my questions and assured me if I were interested, I would be buying a quality used vehicle for my wife. I told him I had just bought a home and didn't think I would qualify for a loan under my terms. He assured me that they could work something out that would fit my budget. I must say, although, I didn't go there to buy a vehicle the next day my wife test drove and hours later was driving away with a beautiful 7-Series Beamer. I can't say enough about Sammie Buckhanon and his customer service before and after the sale. Thanks to Sammie and Lloyd, I will definitely be doing business with Casey BMW again. A very comfortable experience and I would not have expected anything less from BMW!LT LaMont SimmonsUS Navy

smg41392

Aug 1, 2012

i think they did a great job with helping me find the car i wanted. they were friendly with everything. they really tried to help get the best price that i was able to afford.

leshan briggs

Aug 1, 2012

Customer service was great from the time we walked in to the time we signed the financial payment. We would recommend this dealership to others.

parksd2

Jul 28, 2012

Great visit and working with Wayne and Casey BMW. Even thought Wayne was extremely busy he took time to work with my wife and I and we drove away in our new BMW. Traveled from the southside of Hampton Roads to purchase car as we knew we would be treated right.

Renee Ervin

Jul 19, 2012

I have purchased my new vehicles from Casey Toyota since 1995. I decided to make a change and buy a new BMW so I knew I would be given good service with Casey BMW and I was not disappointed. I was treated exceptionally well from the moment I pulled onto the lot. I was immediately greated by Lloyd who I thought was a Sales rep and come to find out he worked in the finance dept. He never hesitated to assist me with what I wanted. Then, he told me he was getting a subject matter expert on the vehicle I wanted and he would explain all of the features of the vehicle. And Wayne Heath was the man. He took me on a test drive and I was sold by the time we got back. I drove my new 2012 BMW 528i home that evening. I pulled onto the lot at 4:00pm and I was back home at 8:00pm with my new BMW and it is SWEEEET!Thanks so much Wayne Heath and Lloyd Howell!!!!!

wowings

Jul 3, 2012

First, I must say that my first BMW was purchased at Casey. The service was outstanding and the technicians knew the vehicles. Because of that I decided to buy the next BMW from them. Wayne, the salesperson, was knowledgeable and very friendly. He knew his product well and he likes what he sells. He made sure that everything worked well and that I knew the vehicle's features before I drove it home. Lloyd and Jimmy, the managers, checked with me each time I came by to make certain that I was happy with the car and knew all the features. Casey BMW gave me a fair trade in on the old BMW, a great price on the new one, and great service getting everything ready. If the service on my new 528i is as good as it was for my 328i, I will buy my next car from them.

shaqpooh

Jul 2, 2012

I had a very good experience at the dealership, especially with my sales rep. I spent more than I had planned but the quality of vehicle that I bought and my overall experience was worth it.

aguardiano

Jul 2, 2012

I wanted to take a few moments to express my deepest thanks for the excellent customer service I received from Casey BMW and specifically Ryan Thomas professionalism and dedication to customer service. I had been looking for a pre-owned 335d for a few weeks. Last Friday I made an inquiry with Ryan about the pre-owned 335d you had on your lot. I decided to make the trip from Virginia Beach on Sat (my birthday)to see the car and also have you appraise my trade in. I was quickly greeted when I walked in and was told Ryan would be right up. Shortly after I was greeted by Ryan and taken to see the freshly washed and cleaned 335d. I have been in the auto insurance claims industry for over 14 years now and one thing for sure is clean cars make all the difference when customers see them. I was impressed at the level of detail in the cleanliness. While I was talking to Ryan outside and getting ready to go for a test drive Lloyd came outside and introduced himself and commented how clean my trade in was. While we took the 335d for a test drive Lloyd took the time to test drive my trade and look it over which cut down on the transaction time. During the test drive Ryan took the time to not only explain features of the vehicle but took the time to get to know me. I manage a large claims office with a major insurance company and the one thing I preach about to my employees is to take the time to make a personal connection with a customer. I have bought many cars over the years and I can promise you that I have never returned to the dealers who did not understand the fundamentals of good customer service. Casey BMW in my eyes understands and delivers excellent customer service.This may have been my first BMW but rest assured it will not be my last. You have a customer for life and I will be sure to refer friends and family.Please be sure to pass on my thanks to Ryan, Lloyd and the business office..they are all top notch.

MissyHesh

Jun 14, 2012

I want to start off by saying this was the easiest and friendliest experience I have ever had with buying a new car. I came home this tuesday from Casey BMW with a 2012 328i hardtop convertible, which is pretty much my dream car. People who know me I don't do these type of things lightly, I research purchases heavily before I do them. One night last week I came home from work late and was surfing the net like I sometimes do to wind down and I happen to go to Casey's BMW's site and found an intriguing lease offer on the car I've always wanted. So at 1230 in the morning sun night/mon morning I was curious to see what they would give me in trade on my Honda CRV(which I also bought at Casey by the way) and found out in a reply email from Sammie Buckhanon that same night that I could get a very nice amount for my vehicle. It surprised me that I got a reply email so fast and from an actual person! I went to work the next morning Not thinking much about it, until I got a call around 11am from Sammie. He was so pleasant on the phone and asked what I was interested in so I told him, and we set up an appointment for the next day at 1130. Unfortunately, I had to cancel because I injured my shoulder at work the same day, so I emailed him later in evening canceling our meeting. My week passed and my shoulder got better and I received another call the following Monday from a customer representative so I rescheduled my appointment for the next morning at 1130 once again. As I was on my way to the dealership Sammie called me and asked me how my shoulder was very sincerely. I met him at the dealership and with a warm welcome we discussed what I wanted and what my options were, but we first got to know each other, there was no pressure or rush to " push" a sale on to me. He took the time to get to know me and we discussed my profession which happens to be a culinary manager for a very well know casual dining restaurant chain, and how his wife loves to cook. His personality definitely put me at ease. We went out to my car and he got the process going of getting an estimate for my vehicle trade in, he stated he wanted to get this done first so he would not hold me up and we could concentrate on a test drive for the vehicle I wanted. We went out to the car and was explaining the features of the car and we went for a test drive. He was very knowledgable and didnt talk to much while I was driving so I could enjoy my ride. He told me about how maintenance is included and about the run flat tires. We came back and sat down, and he gave me a time estimate of when I would be out of the dealership with my vehicle by 445 pm. I couldn't believe it. I came in at 1130. He worked with me on my needs and in my budget. Sammie introduced me to everyone and a tour of the dealership, which even has a gym! Everyone was so nice and warm. I work in the service industry and I know that building personal relationships are the key to being successful. I know that surprise and delight are essential and you don't see it much in today's society, so when I do I have to say something about it. By the way I walked out the door by 515 pm. I would have walked out at 445 but I was busy enjoying my experience too much! So I walked away with a great deal, within my budget, got my dream car and made a new friend, who I hope to see soon at my restaurant! Anybody reading this please go to Casey BMW see Sammie and get your dream car! By the way the car is awesome! All my friends, family and coworkers are all jealous! Sincerely Melissa Hessian

Aisha91

Jun 14, 2012

I BET NONE OF YOU GUYS ARE AS HAPPY WITH THIS DEALER AS I AM!!!! MAY 21, 2012 I WALKED INTO THIS DEALERSHIP AT 8:55PM, EXACTLY "5 MINUTES" BEFORE CLOSING!! PRETTY LATE, BUT THE CUSTOMER SERVICE WAS SO ALIVE!! I SAT DOWN WITH LLOYD, THE SALES MANAGER, AND WE CUSTOM BUILT MY NEW 2013 BMW X6 ONLINE. MY CAR WAS ORDERED THAT NIGHT WITH A SCHEDULED TIME TO GO INTO PRODUCTION THE 3RD WEEK IN JUNE, WHICH IS NEXT WEEK.. WHY AM I WRITING MY REVIEW TODAY YOU WONDER???? BECAUSE LLOYD AND RYAN ARE SO DINOMITE THAT THEIR PERSISTENCE GOT MY CAR INTO PRODUCTION, SHIPPED, AND ON THEIR LOT WAITING FOR ME IN "20 BUSINESS DAYS"!!!! THE AVERAGE PRODUCTION ON THIS CAR ALONE ON THE ASSEMBLY LINE IS ALMOST THIS LONG!!! BOY AM I AMAZED BY THE HARD WORK AND TIME THESE 2 GUYS PUT INTO SEEING THEIR CUSTOMERS SMILE! NOT ONLY DID MY CAR ARRIVE EARLY, BUT A FEW OTHER CARS ORDERED BOTH BEFORE AND AFTER MINES DID TOO!! LIKE ME, I AM "POSITIVE" THOSE CUSTOMERS ARE AMAZED AS WELL. I JOINED XBIMMERS FORUM AND READ THE BLOGS AND POSTS ABOUT THE BMW X6 PRODUCTION AND HAD LITTLE TO NO FAITH THAT MY CAR WOULD BE IN MY DRIVEWAY BY THE END OF THE MONTH.. ITS BARELY THE MIDDLE OF THE MONTH AND MY CAR IS PARKED OUT FRONT! IT WAS SO AMAZING BECAUSE I HAD RECEIVED A PHONE CALL FROM LLOYD ASKING ME TO COME IN AND DISCUSS MY FINANCE OPTIONS AHEAD OF TIME SO THAT IN JULY WHEN I GOT MY CAR, THE PAPERWORK WOULD BE A BREEZE. YOU GUYS, I WENT INTO THIS DEALERSHIP EXPECTING BORING PAPERWORK.. RYAN GREETED ME AND TOOK ME ON A VIRTUAL TOUR OF THE ENTIRE SERVICE CENTER SO WHEN THE TIME CAME TO GET MY CAR SERVICED, I COULD TAKE ADVANTAGE OF THE GYM, LOANER CAR SERVICE, AND LOBBY.. WELL CHRISTMAS HAD CAME EARLY FOR ME THIS YEAR, BECAUSE WHEN WE RETURNED TO THE SHOWROOM, WHAT WAS SPARKING LIKE A BLUE DIAMOND IN THE MIDDLE OF THE SHOWROOM FLOOR???? MY CAR!!!!!!!!!!!! LLOYD'S PLEASURE CAME FROM SEEING THE LOOK ON MY FACE ONCE I REALIZED THAT MY CAR WAS REALLY THERE!! RYAN WAS PROBABLY HAPPIER THAN I WAS!! THIS WAS A LIFETIME EXPERIENCE!! NOTHING BUT GREAT THINGS HAPPENED EVERY TIME I WALKED INTO THIS DEALERSHIP! THE PHONE CALLS WERE 100% GOOD NEWS AND MUSIC TO MY EARS!! ALSO, LET ME JUST MENTION THAT IM 21 WITH GOOD CREDIT IN THE 700's, BUT I HAVE NEVER FINANCED ANY LARGE AMOUNT OF MONEY.. SO OF COURSE BMW FINANCE AGENCY'S INITIAL RESPONSE WAS "NO" WITHOUT HESITATION OR EVEN A COUNTEROFFER. LLOYD IS SOOOOOOOO AMAZING THAT HE TOLD ME THAT HE'D DO EVERYTHING IN HIS POWER TO HELP ME OUT, AND 2 DAYS LATER I RECEIVE A PHONE CALL.. FROM WHO??? "LLOYD"!! APPROVED WITH 3.99% INTEREST BABY!!! THIS IS DEFINITELY THE LOWEST INTEREST RATE I HAVE EVER OBTAINED ON ANYTHING! I HONESTLY THOUGHT THAT THIS GUY WAS KIDDING, UNTIL HE SAID "CONGRATULATIONS ON YOUR NEW CAR, WELCOME TO BMW!" NOW THATS A REAL DEALER!! I DIDNT KNOW IF I WAS JUST GETTING A NEW CAR OR A LIFETIME MEMBERSHIP INTO THE BMW FAMILY.. BUT IT DEFINITELY FEELS LIKE THE BEGINNING OF A LIFETIME SUPPORT SYSTEM. I RECEIVED REBATES AND DISCOUNTS I DIDNT EVEN KNOW THAT I WAS ELIGIBLE FOR!! OVER $3K IN SAVINGS! I ADDED THE FULL LED LIGHTS($1950) WITH THE ANTICIPATION TO PUT $2K MORE DOWN ON THE CAR, BUT LLOYD INFORMED ME THAT THEY WERE "$FREE.99" AFTER ALL OF MY REBATES AND DISCOUNTS!! AND THE REST OF MY SAVINGS WERE APPLIED TO THE BALANCE. I ALSO LEARNED A LOT FROM THESE GUYS EVERY STEP OF THE WAY AS FAR AS THE OPTIONS TO LEASE/OWN. LIKE I SAID, IM 21, SO I WAS CLUELESS AS TO WHAT LEASING WAS REALLY ABOUT ^_^ TEAM RYAN & TEAM LLOYD!!! GO VISIT THESE GUYS, THERES NO BMW DEALERSHIP LIKE CASEY!! IVE BEEN LOOKING AROUND IN MANY STATES SINCE FEBRUARY!! MOST DEALERSHIPS DID NOTHING BUT LOSE MY INTEREST BY THE MINUTE BECAUSE MOST BLEW SMOKE, BUT I PROMISE, YOU WONT FEEL PRESSURED TO BUY AT THIS DEALERSHIP!! IM "PERSONALLY" REFERRING YOU ALL TO RYAN! HE'S THE NEWEST GUY ON THE TEAM, AND HAS EXPERTISE AND PROFESSIONALISM AS IF HE'S DONE THIS FOREVER! THIS GUY IS DEFINITELY A FIRECRACKER!! LLOYD IS LIKE FIREWORKS!! THEY WORK WONDERFULLY TOGEHTER TO MAKE SURE THEIR CUSTOMERS GET THE LOWEST INTEREST RATES! AND THEY DONT RUSH A SALE FOR A QUICK BUCK LIKE MOST! THEY REALLY CARE ABOUT US!! IM "NEVER" SHOPPING AT ANY OTHER BMW, EVEN IF IT MEANS TRAVELING! BMW HAS SO MANY PERKS, I WOULDNT BE SURPRISED IF THEY COVERED TRAVEL EXPENSES! LOL, IF THEY DONT, IM SURE I JUST STARTED SOMETHING! ^_^ THANKS SO MUCH CASEY BMW, IM A CUSTOMER FOR LIFE! WELL... AS LONG AS YOU KEEP SHOWERING ME WITH LOW INTEREST RATES!! LOL

randgree

Jun 7, 2012

I recently purchased a very low mileage used Lexus ISF and drove it home. Soon after driving it the following day, I noticed that the brakes were squeaking. Being that the ISF is a true performance car with a 6 Piston and 2 Piston brake setup all factory, I thought it may just be wearing in. After I took a look at the brakes myself, I noticed that the wear indicator was already touching the brake rotors. I did mention this to Paul as well as their Finance individual. He spoke with one of the GM's or superiors at the dealership and they agreed to take care of the problem being that I just purchased the vehicle. I was told to schedule a service appointment to which I did. I dropped the car off at 8am last Friday and get a call at 3pm the same day stating that the brake pads "met their minimal requirements" before they needed to be changed and "they will continue to squeak". So now I am driving around with 30-day tags and brakes that squeak at every stop. This is very poor customer service in my opinion. I have purchased over 20+ cars and also recently purchased a new Passat TDI from Casey VW with no problem. Casey BMW on the other hand has lost my business entirely.

mccone2

Jun 6, 2012

Stopped at Casey BMW to test drive a new 528I. We met Dan Williams in the parking lot and he gave us a car to drive. We appreciated being able to test drive the car without the salesman sitting in the back sit. After the test drive, we told Dan we were thinking it over and would get back with him. Dan called once for a follow up. We were pleased we were not being bugged every other day. Two weeks later we emailed Dan for the selling price of the car. We negotiated by email for a very smooth, stress-free buying experience. This is our second BMW purchased from Casey.

ChuckPW

Jun 4, 2012

The saga continues...on my other post, my "certified pre-owned" car turned out to be down 2.5 quarts of oil upon delivery, a condition I noticed the first time I tried to drive it to work and the oil light came on. Casey's solution was to reimburse me for the Jiffy Lube oil change I was forced to make, and offered no other adjustment. The next problem was a whisteling sound at highway speeds; I had another BMW dealer check it out and they said the windshield had been improperly replaced - not mentioned on the CarFax statement Casey provided me at purchase, and that to fix it would lay the car up for several days. Next crisis was on my first long distance drive, a work trip to Penn State. Right after I passed the "Welcome to the Wilds of Pennslyvannia" billboard, the Service Engine light came on. Luckily, I was able to find a BMW dealer in State College, and they said there had been a service bulletin on the solenoid in this model, which Casey had somehow missed while inspecting my "certified pre-owned" BMW. Lastly, now that the overpowering stench of "new car smell" spray has worn off, I know why they had used it - the previous owner was a smoker, which is what the interior smells like now. In conclusion, if there is a used-car dealer trick or maintenance shortcut they missed, it wasn't for lack of trying.

lekittelberger

May 31, 2012

The new SUV I ordered came is with everything perfect. Wayne Heath was meticulous on every detail. He spent many hours making sure everything was correct before I arrived. This is the second car I bought from Casey through Wayne Heath. He is a true professional.

Redcat11

May 25, 2012

My over all visit was great. Both sails reps where helpful and very friendly. All my questions were answered and quickly. The over all sails process could be a little quicker. I do look forward to working with Casey BMW.

FullerEC

May 21, 2012

After talking over to Mr. Buckhannon over the telephone, I knew I wanted to do business with this dealership. I was highly pleased with the service I received. Everyone were very polite, helpful, and patient. When I saw my car in the showroom, it was breathtaking. The car is beautiful and it drives great, I could not have made a better choice. Mr. Buckhannon took his time to go over the paperwork with me, I did not feel as though anything was being pushed upon me. He gave my son some training on the car and set up some of the options on the vehicle. Mr. Buckhannon assured me that when I made the trip from North Caroline to Virginia that I would not be disappointed and he was absolutely correct! I would definitely make the trip again and I would recommend others to do the same. This was one of my best car buying experiences. Keep up the great work guys!!! Thank you for my Ultimate Driving Machine.EvelynDurham, NC

z4pilot

May 18, 2012

Ryan Thomas and Casey BMW provided me with a very courteous and thorough car buying experience. This is my first bimmer and I researched it extensively through multiple test drives, comparisons with competitors, and internet research. Ryan not only answered my questions quickly and enabled an extended test drive in as close a car to my desires as possible, he followed up by helping build a custom configuration leveraging BMW's corporate website and dealer tools. The finance office matched my target price and even helped increase my purchase incentive after I had placed my order.I have no experience with the service center beyond a dealership tour, so I have not reviewed that area.I knew what I wanted and Ryan and Casey BMW enabled me to confirm my desires and turn them into aluminum, steel, leather, and paint.

Jmeldijohn

May 12, 2012

Sammie is a professional, courteous & knowledgeable salesman. I would definitely recommend him to others. He let the cars sell themselves. Not pushy at all. Took in everything I asked for and got me the best fit. I came in looking for a used car, left with a new one all in my price range. Thanks to Lloyd for working those numbers, great job guys.Paul & Melina

StephenWL

May 12, 2012

As a first time BMW buyer, I needed a bit of guidance. I had the basic idea of what I wanted out of the car and Sammie Buckhanon definitely helped me find the right fit for me. I am very pleased with my 335i, and foresee being a part of the BMW family for some time to come.

aptorc

May 11, 2012

Both Sammie and Lloyd were consumate gentleman that worked very hard to get me into a vehicle. It was a seemless and relaxed process for me.

lblack73

Apr 23, 2012

Sammie took his time letting me test drive cars and price out the options on cars I was interested in. Great customer service and patience.

3cab-alb

Apr 22, 2012

Dan & Jimmy are great, like close family. Lloyd and Wayne always have kind words to say and help without that pushy feeling at other dealerships. Last year wife & I looked at Lexus & Mercedes but sold our Q56 and ordered a 2012 X5 through Dan, with Jimmy meeting USAA prices. Dan & Casey BMW scheduled our X5 pick up at the performance center/factory. Fantastic adventure and learning tool. We are sold on BMW for performance, comfort and safety. A "Performance Delivery" is a must experience!!!On Friday I took the X5 into Casey BMW for included annual inspection & oil change. Spent time with Dan and test drove a 2011 335i convertible on the lot I knew I couldn't afford last year. Wife dove it the next day while Lloyd appraised the Dakota SLT pickup I drove for 6-1/2 years with 133K miles. We really liked the 335i but didn't think $$ would work out. Didn't at first and I planned to keep the pickup another year or two. Two hours later Jimmy worked something out internally and met my $$ limit. Dan relayed the word & a few hours later the 335i joined the X5 at home. I've used the service department 3 times over the past year. First was the 1000 check-in of the X5. Then an oil change at 6,000 to ease my own "old school" mindset on break-in fluid changes and to put on a recall label. Last one was the annual BMW included oil change & vehicle inspections. Mike is "service" and is always attentive & a straight shooter. I asked to have the 335i assigned to Mike's service team. I went to BMW because of the product & information gleaned through the BMW CCA. I went to Casey BMW last year because I didn't like the "preferred pricing" scheme a BMW factory store in another town used. Casey BMW was more than an enjoyable experience, it was being accepted into a tight nit professional group that knows their product and customer service. No egos there - only friends.

sppeterson

Apr 15, 2012

Wayne Heath welcomed me to Casey BMW one Sunday afternoon as I was looking at new cars in the lot with my wife and daughter. He answered our questions without trying to sell us anything, offered us a test drive, and followed up during the ensuing week answering any questions I had. I thought his approach to sales was just right - no pressure, informative and custormer oriented. In two weeks, we concluded the sale and Wayne guided me through the entire process working extremely hard to overcome a few hurdles and came through in the end with exactly what we wanted. Customer service, quality, friendliness, all contributed to an excellent overall experience.

kmhamlin

Apr 13, 2012

Dan and team were excellent! I highly recommend this dealership. I was able to get a beautiful vehicle for my wife at a great price!

GBLBMW2013

Apr 2, 2012

This dealership was very accommodating and all about getting me precisely what I wanted at a price I was willing to pay. They were very direct at answering my questions and did not try to talk me into what they wanted me to buy, but instead they focused on getting me what I was looking for! Great experience! Give them a chance if they are within a reasonable driving distance. They saved me more than $1300 over my local dealers.

wloscalzo

Mar 30, 2012

Sammie was not your typical pusshy salesman. He let the car and dealership sell itself. He has a grat personality.Requiring financing to obtain rebate is stupid because the loan can be paid off at any time.

cbrash9969

Mar 29, 2012

Great experience. The facilities were clean, well organized, and what I expected from a BMW dealershiip. The sales staff was professional and curtious. Would return for future business.

lajosh3611

Mar 28, 2012

Dan was very helpful throughout the process. He even followed up with a call after we purchased the vehicle to ensure our satisfaction. It was a pleasurable experience that did not feel like we were being pressured on all sides to purchase. We were made to feel that the final decision was (always) ours and they (Dan) provided the information we needed to make that decision. We love our new vehicle!!

Larry.W.Jacobs

Mar 21, 2012

Ryan Thomas went the extra mile with me during the purchase of my current BMW. This is my third BMW but I must say the most enjoyable experience to date. Ryan actively listened the items that I deemed important in my next BMW and I believe placed me in exactly the correct vehicle. He acted very quickly to resolve an issue that I had experienced with the service department in the past and corrected a situation that I did not think could be resolved. Kudos to Ryan for his excellence, his work ethic and for being one of the sharpest Sales Associate I have ever encountered. Jimmy worked seamlessly to put together the deal and Dan (this was my second opportunity to work with Dan) and again was informative and extremely efficient with all the DMV red tape and contractual paperwork. Thank-you to the Ultimate Driving Machine TEAM! Special thanks to Ryan for hanging in there with me!!

carey424

Mar 20, 2012

Our overall experience with Casey BMW, and our client advisor, Sammie Buckhanon, has been stellar. Sammie is very patient, friendly, and knowledgeable. He worked with us, and made us feel like family. We bought a 2012 X3 28i, and feel we were given a fair price. No games, no pressure. We definitely recommend Casey BMW, and Sammie in particular!!

dv122099

Mar 18, 2012

First time purchasing a BMW, the process was smooth. Mr. Heath was extremely helpful and answered all questions that I had. I would definitely recommend this dealership to anyone interested in purchasing a new car.

Spring12

Mar 14, 2012

Our experience could not have been better. Dan, our sales person, was informatative, intuitive and friendly. We were thinking of buying a used BMW elsewhere, but were so impressed with the customer service and atmosphere at Casey BMW, we wanted to do business with them and ended up purchasing a new vehicle.

slatez

Mar 7, 2012

Lloyd Howell was a pleasure to do business with. I have a busy schedule, and he accommodated me every step of the way. Whether it was phone calls or emails, he kept me informed of every step of the process. The whole staff was just as nice. When closing the deal, I got to speak with the manager and other sales people. It was a refreshing experience from beginning to end. Thanks Lloyd, and thanks Casey.

Angela E. Bolling

Mar 6, 2012

Sam Buckhanon was extremely a joy to work with on this purchase of my new 740 Li BMW and I would highly recommend him as well as Casey BMW dealership to my friends & family just due to my overral experience!

chuffman5

Mar 3, 2012

I am very very pleased and impressed with the quality of service and helpfulness of the salesperson I worked with. I have given these ratings because I want other customers to be referred to the same salesperson and dealership so that their car buying experience can be as satisfying as it was for me!

jirwin

Mar 2, 2012

When I arrived at the dealership I was meet immediately with a smile. I had only stopped in to take a look. Ryan was so helpful, knowledgeable and easy to work with, the look developed into a sale. Ryan is delivering my new BMW this evening. Everyone I have meet at Casy is very friendly and professional. Great Customer Service.

dstahl

Mar 2, 2012

I am not a big fan of Car Dealerships, but there was something different about this one. I called ahead to make sure they had a used car that I saw online and they assured me it was there. When my wife and I arrived, Ryan Thomas meet us as I was getting out of the car and let me know that they were finishing up cleaning the car I was interested in. The entire time I felt comfortable as if I was just another one of the guys at the dealership and never felt like I was pressured into anything. Everyone I dealt with from Ryan to the managers were very pleasant and after finding a common ground on the price, I was able to leave that day in a timely matter with my new car. If I was staying in the area, I would go back when my wife and I wanted another car.

doranwaltgin

Feb 29, 2012

Sammi was wonderful to work with. He is a top salesman who knew his product and how to sell it. I hadn't made up my mind if I wanted a BMW or another brand, but he convinced me the car was the best--and it is! He is great.

dwrichards416

Feb 27, 2012

Regarding Dan-No pressure, quick, accomodating and very nice. The follow-up is excellent. I would highly recommend Dan and Casey BMW.I was comparing the exact car at two different dealerships and chose Casey because of Dan. I typically hate buying cars, but it was a pleasure. I was given a tour of the service area and it is top notch.

wyatt71

Feb 26, 2012

We just purchased a 2011 BMW from the greatest sales associate we have encountered from Casey BMW Newport News. We have purchased many vehicles in the past and actually were looking to purchase a 2012 Lexus GS. After meeting Sammie from Casey BMW in Newport News, all I can say is that the GS became history. Sammie our client advisor made our first BMW experience awesome. He was friendly, personable and honorable. He made the experience pressure free. There was no haggling or hassle. What they promised they delivered. I am not always the easiest customer to deal with. I am very demanding. Sammie never broke a sweat. He is a man of great character. BMW should be honored to have such an awesome client advisor on their team. We went into BMW to purchase a car and came out with a friend. Thank you Sammie for a great buying experience.

shawnfelts

Feb 24, 2012

I have purchased several new vehicles all different types and brands. This was the first time in a BMW dealership. I will now go nowhere else, unless Lloyd Howell is there! Our visit was very relaxed and rewarding. I came in with certain "must haves" and ideas. Lloyd worked with me to get the most for my money and desires. He took his time showing my husband and I the different options and styles, pros and cons to fit our needs. No pressure or pushing, which is very unusual from my past experiences! I felt very comfortable sitting and talking to him and reviewing the products available. I finally decided to buy a used 2009 BMW Z4 and am totally satisfied with it! I have my head set on a new 2012 and was worried about "unknown issues". Lloyd explained the BMW warranty and service, along with the Casey Service Team to take care of their customers. Well not only am I a customer, but feel like Lloyd is part of the family! Thank you very much Lloyd, you have made a BMW owner and customer for life.Shawn & Trip Felts

ajnos426

Feb 22, 2012

Lloyd was very friendly and was waiting for me upon my arrival at the dealership. My paperwork was ready and he was respectful of my time. I was showed around the entire dealership and I was very impressed,they even have a fitness room that customers can use!

Slionel

Feb 17, 2012

Sammie was very friendly and knowledgeable. There was no pressure during the selection process. Sammie took me through the paper processing at a fast pace. He made sure all of the t's were crossed and i's dotted. He was very proficent and courteous my entire visit.

rhurliman

Feb 16, 2012

Sales person was knowledgeable about BMW products and was very helpful in locating the vehicle we wanted. Overall, there was a friendly atmosphere in the dealership which made for a pleasant experience.

enrightjw

Feb 16, 2012

Lloyd Howell responded to my Internet inquiry promptly and courteously, was respectfully persistent in encouraging my spouse and me to visit, discussed the advantages and disadvantages of a vehicle we were considering and arranged for a test drive of a one-owner, low-mileage, absolutely spotless recently traded vehicle that was more appropriate for our neeeds and with which Lloyd was personally familiar. We are very pleasd with our purchase, the informative, low-pressure manner in which we were helped, and would recommend automobile shoppers visit Casey BMW to view their inventory of "select" vehicles.

genearlene

Feb 15, 2012

Lloyd was very professional and easy to work with. He provided to us quality service without hassles and pressures. He gained my trust right from the start and established and maitained good working relationship until the end. I would definitely come back to him in the future.

ChuckPW

Feb 11, 2012

Mr. Buckanon is a stellar salesman, making me feel very comfortable and was extremely helpful throughout the sales process. I would recommend anyone looking for a new or used BMW to ask for him by name!The only suggestion I'd make to improve the process is the contract preparation. We had agreed on sales price and my trade-in value, and I was not taking out a loan for the purchase, so I thought we were about done; however, at that point the salesman and I had to sit in the lounge for an hour (on Superbowl Sunday, which msde it seem much longer) until I was able to sign the contract and leave. Perhaps improved resourcing of this function would help eliminate the bottleneck.The other function I'd question is the service department. When I received the car two days later, I was told all fluids had been topped off. However, the first time I drove the car, to work the next morning, the oil indicator came on. I added half a quart and it went off, but out of curiosity I checked the washer fluid and it took almost a full gallon to top it off. I have to conclude that service was not performed.

robswain

Feb 10, 2012

I was in the dealership to have some service work done and had not intended to buy a car. I struck up a conversation with Sammie and after hearing what kind of car I had been driving and for how long, he mentioned they had a great deal that he thought I might like. I felt it was a great deal, but didn't have time to follow up at that moment. He followed up with complete information by the next business day, arranged to have a trade-in appraisal for my car, and generally took care of all the details to get the deal done quickly and without a lot of haggling and games you sometimes experience with car salesmen. He was knowledgeable about the product, sincere and straight forward in listening and responding to my concerns, and he found a way to help me get the deal done when we had a glitch on the trade-in negotiation. In short, it was the least painless, quickest car purchase transaction I've had. Sammie is as likeable a guy as he is a good BMW salesman. I highly recommend him to anyone looking to purchase a BMW.

stidfole

Feb 6, 2012

Lloyd Howell is a wonderful man. I had a little different situation then most and he was able to work things out so that I walked out in a 2012 X3! Something I didn't think was possible. All of the staff I dealt with were friendly, courteous, and respectful. Lloyd even played with my three year old son so I could sign paperwork and such. I feel like I'll never own anything but BMW and definitely buy from Casey-Lloyd again!

vvann521

Feb 1, 2012

I purchased my first BMW from Wayne Heath 11 years ago. I have worked with Wayne numerous times since and purchased my used 2008, 228i from Wayne on 1/31/12. Wayne is a true professiona in every respect. I value his judgement and respect Wayne honesty, loyalty and it was a real pleasure in working with Wayne on my purchase. Vernon

vtec

Jan 28, 2012

My saleman was Lloyd Howell and he was very professional and couteous. He was prficient in making sure my test drive was set-up, making sure any questions I had were answered and made sure I was satified with my purchase.

dvandeg

Jan 27, 2012

Lloyd Howell was great to work with, very knowledgeable about the car and very friendly. The used 2011 335i I bought was very clean and in great shape and I got a great price on it. Since I wasn't trading in a vehicle, I had to leave my truck at Casey BMW overnight and Lloyd brought it to my house the next morning, an hour's drive by the way. Dan Deir in Finance was great also, friendly and helpful. I had been to Casey BMW twice in the past with a friend and was always impressed with the quality of the facility and the friendliness and attentiveness of the people.

E822011

Jan 23, 2012

Lloyd Howell is really professional. He worked hard on getting me where I want to be price wise. It's the best experience I had with BMW dealers. I would recommend this dealer for sure!

sheetszy

Jan 19, 2012

I went to Casey to have my 3 Series serviced. While I was waiting I had to check out some new cars. Ryan Thomas asked me if I needed help and I test drove 2 2011 new 5 series cars. Ryan was very knowledgeable and a pleasure to be with. I was interested in another brand of car but Ryan was very conscientious in contacting me about test driving a 2012 528I. I did so at another dealership but Ryan kept up the contact and was always very pleasant.

mikedwheels

Jan 10, 2012

MR. BUCKHANON WAS EXTREMELY FRIENDLY, PROFESSIONAL, AND KNOWLEDGABLE. IT WAS MOST LIKELY THE BEST CAR BUYING EXPERIENCE WE HAVE EVER HAD. WE HIGHLY RECCOMMEND CASEY AUTO. WE ENJOYED THEIR SERVICE SO MUCH THAT WE BOUGHT TWO VEHICLES WITHIN A WEEK OF EACH OTHER.

cwheels

Jan 10, 2012

I had a great buying experience with Casey BMW. Sammie Buckhannon (our sales guy) was attentive to our needs and patient with our questions. He was very friendly and made the buying experience easy! I highly recommend Casey BMW for your new car...We bought 2 vehicles in the same week! Ask for Sammie Buckhannon!

JRJemail

Jan 8, 2012

My car buying experience with Casey BMW and Lloyd Howell could not have been better. I was able to negotiate the deal entirely by e-mail and phone, which was important to me because the dealership was 45 minutes away. They were able to find the exact car for me that other dealers couldn't seem to find, and at a price that other dealers couldn't/wouldn't match. Lloyd even made the 45 minute trip to my office to have me sign papers to conclude the deal. The only trip I made into the dealership was to turn in my leased vehicle and pick up the new one. If you want a great car buying experience, hassle-free and at a terrific price, Casey BMW and Lloyd Howell is the place to go.

Sharlenelerose

Jan 3, 2012

Great customer service and they did not make it a all day buying experience . We looking for a used vehicle and came out with a new one. Lloyd and general manager jimmy( I think) were great.

Hbuerger1

Dec 31, 2011

Your service and product made it easy to switch from Porsche to BMW. As a traditional Mercedes customer we view you at par if not better than the service at Mercedes and head and shoulder above Porsche. We assume that your maintenace and repair service will be just as satisfying.

jumpstart

Dec 30, 2011

This is the second time Ive gone to Casey to purchase a BMW, and I will go back. Lloyd Howell was the sales rep, and he did a great job. What I appreciated most about this buying experience was MR Howells knowledge of BMWs and his prompt and detailed follow up. I would highly recommend Casey BMW and MR Howell in particularhe is a true professional.

Gregsons

Dec 28, 2011

Sammie was the best. He actually made the painful process of buying a car nice and pretty quick. He did not play games and so brought a 2012 BMW 528i.

bmwbuck

Nov 17, 2011

Our experience with Casey BMW, and especially with Lloyd Howell, was very positive and enjoyable. Over the course of one week, during which we were selecting and purchasing a new BMW, Mr. Howell was very knowledgeable, courteous and helpful. He was also promt and responsive in meeting with us and responding to phone calls and emails. The dealership showroom is clean, uncluttered, and quiet - - a very nice atmosphere. The Casey BMW team is very customer focused and enjoyable to work with.

mhoff

Sep 29, 2011

My experience was absolutely outstanding in every sense. Prior to visiting Casey BMW I had already received several bottom line prices on a used BMW 530i and some trade-in offers on my car from other dealers. I provided Casey BMW the opportunity to beat their competitors without telling them what exactly the other dealer prices were or their offer for my trade-in...Casey BMW clearly beat them on both accounts. While making the quick purchase with my entirely family attending, our salesperson orderd pizza for my kids and made the transition easy and exciting. It's important to mention, after having drug my kids around several dealers to get their opinion, that even they noticed how nicely we were treated at Casey BMW. The used car I purchased did have one slight questionable safety issue that our salesperson noticed and quickly mentioned to us, however, they also offered to look at and repair it as necessary the following business day (this was on a weekend). Upon meeting the General Manager, he extended the offer for his service department to address any other issue that I may find in the coming days...this is on an older used car that clearly stated "As Is - No Warranty." I promptly made a list of minor things and dropped off the car with the service department - - and was even offered a loaner while they had it...did I mention that I purchased an older used car that came with no warranty?! Up to this point, as a very satisfied customer, Casey BMW earned my loyalty and I would definitely make this my first stop when I'm ready to upgrade again.

nbail

Sep 28, 2011

The overall proess was good. Matthew was very friendly and helpful. Everyone in the dealership was professional and knowledgable about the cars. Matthew worked hard to earn about business. Did not enjoy the negotiation process but that is a part of car buying.

careperry

Sep 8, 2011

My experience with Casey BMW, Newport News,VA was awesome. My sales team was wonderful and I would definitely purchase again and have already been referring my friends and clients to them.

kristle brown

Sep 6, 2011

matt was very at his job! he answered all my question that i need to no and treated me and my family with the up most respect! he got us the best deal possiable and i would buy from him again! everybody at casey made us feel welcome!matt found exactly what i wanted in my car and took the time with me and went over evrything with me about my car and made sure i knew my car inside and out! i will recommed him to my family and friends!

ZacBock

Sep 3, 2011

This was the best car buying experience I have ever had with any purchase of all three BMW dealerships. This is the third BMW that I have owned and Matt made it happen. He was attentive to all of my needs and worked with me to ensure that I was taken care of. He consistently keep me informed and answered all of my questions. He was instrumental in the purchase of my new 2011 X3. Originally, I only went in to have fluids filled on my 2010 X3 and his friendly approach and demeanor lead me into trading in my 2010 for the 2011 that I was looking at in the show room. Of the three client advisers I have worked with, all at different dealerships, I rate him number 1. I have so far recommended him to two other possible clients because of this and will recommend him to anyone else that is looking to purchase a new vehicle.

juang

Aug 9, 2011

My wife and I purchased a BMW 335I late last week and the service was great. We worked with Mr. Sammie Buckhanon. Sammie listened to the needs of my family and helped us find the right vehicle. Earlier that week we visited the Mercedes Benz dealership. We liked the sales person but we felt uncomfortable in what they had to offer and the overall service beyond the purchase of the vehicle was not buyer friendly. Sammie made the entire purchasing experience one of the easiest, convenient, and most comfortable experiences we have ever encountered. We look forward to a long lasting relationship with Mr. Buckhanon and the Casey BMW family.

seritarogers

Aug 6, 2011

Mr Sammie Buchannon was such a breath of fresh air when I went in for my automobile purchase. He was very genuine and knowledgeable about every BMW that I had considered purchasing, he even anwsered my questions before I could think about them. Mr Sammie Buchannon helped me to make an informed decision about my new BMW. I will definately return and I storngly urge others to do the same. This particular dealrship will go very far as long as Mr. Buchannon is there to assist the customers . I recommend that others visit Casey BMW and request Mr. Sammie Buchannon to experience customer service that is among the best.

bmwanita

Aug 2, 2011

Mr. Hargraves was very patient, kind, knowledgeable and friendly. My experience at this dealership really made me have that much more respect for BMW. i would recommend them to anyone who is considering owning a quality driving machine.

Consovelia

Jul 27, 2011

From the time I walked on the lot until I walked out of the dealership with my new BMW, I was treated like I was the first lady. I was given a clear explanation of all my options including a new versus a used car, financing options, extended warranty options, and the operations of my new car. All my questions were answered without hesitation. I would recommend this dealership to anyone looking for a BMW and Joe Hargraves is the person you want to see. The entire team at Casey BMW is wonderful. Check them out.

jmcke032

Jul 26, 2011

Matt worked his behind off to get the best deal possible for my wife and I. He was knowledgable, professional, courtious and dedicated. I, in all honesty, cannot say enough about both Matthew and Casey BMW...it's hard to put into words just how good they really are. If you're in the market for a used or new BMW go to Casey BMW, see Matt and let him work his magic for you.

firedelta

Jul 20, 2011

A very courteous and professional staff that one could deal easly with no feeling of being pressured. Very knowledgeable on the many models. I was a fun experience that both my wife and I enjoyed. I will definitly recommend to friends.We are also new to the area and felt welcome on the first and successive visits.

phyll13

Jul 11, 2011

Excellent buying experience! Matt was very knowledgable of cars and features, made the whole experience a fun event. The entire staff at Casey BMW was friendly and welcoming. Expereinced no "cut throat" indications between sales staff that I have seen other dealerships. Everyone was helpful from entering the site through leaving with my new Z4! Fantastic!

flanders

Jul 5, 2011

My car was totaled in a rear-end collision. Mr. Williams quickly found me a replacement Sebring convertible that was actually a year younger with less mileage. With the assistance of the dealership's manager and staff, an excellent, very affordable price was achieved. The few things (a brake issue and battery)that needed to be tweeked were done quickly and efficiently. I couldn't have asked for a better experience to offset a very scary situation. Mr. Williams was friendly, knowledgeable, and able to answer any and all questions to my satisfaction. I would certainly use this dealership and salesperson again the next time I am in the market to purchase an automobile.

BMW999

Apr 11, 2011

I used to always take my BMW here to get serviced until I realized how much they rip you off and don't know what they're are talking about. Also if you look at the pre-owned cars they have for sale they are the biggest rip off. It's worth the longer drive to Richmond BMW because they actually treat you like BMW customers, not like your buying buying a KIA! When my 15 year old son knows more of the specs on the cars than the salesmen do, something tells you that your at the wrong place!

Alpina540

Jan 14, 2011

The service advisor I was assigned to was very unfriendly and proceeded to "inform" me about the type of transmission in my vehicle. He sated it had a GM transmission but alas my car has a ZF transmission in it, verified by the castings on the transmission. He then refused to update the computer in my car stating 7 year old cars can't communicate with our new computer! What? Why would BMW replace there diagnostic computer with a new one that couldn't communicate with half the BMW vehicles on the road. The service advisor then abruptly opened the bay door and said I could leave. Terrible customer service. BTW they charge close to 3 times MSRP for oil filters!Stay away from Casey BMW, they give BMW a undeserving bad name.

PLR0602

Oct 28, 2010

BMW offers 4 yr/48 month "free" service, yet Casey BMW still wants to charge you for state inspections - unlike ANY other premium car line (Lexus/Infinity/Acura, etc) dealer in our area. Every time I call or visit (twice before, i find them no more friendly than any other dealership I have aver used before.

Cavaleir2006

Feb 1, 2010

The reason for my negative review is do to the workers at the dealership had a accident with my BMW they showed the accident to the service mrg who was only about 10 seconds away from me in the waiting area and move the car outside away from where they said the accident occurred and the they came and got me to look at the car. They had the vehicle for 16 days did not fix it then when I arrange to have the vehicle fix by another repair shop the took their loaner away and now over a month later they have not paid for the repairs and the rental and the diminish value of the vehicle.

gksailor

Jan 1, 2006

While my current BMW was in for service I found a new BMW on the lot that I was interested in. Spoke to sales person who gave me a brochure and his card. I returned 2 days later and waited for sales person to finsh with another customer...he said he would be done in a few minutes. After 45 minutes I left to take care of some other business and returned about 1 hr later...sales person still busy but said he would be with me momentairly. I told him I only had a couple of questions. Over 30 min later I was still waiting so left. I called the sales person the next day and told him what I was interested in. He never called me back.

lavish12

Mar 17, 2005

This was not my first visit to a BMW dealership, but because of the attention and customer service it is where I purchased. I have never owned a BMW but I did lots of research prior to buying from Casey. Everyone at this dealer treated me well, and they were very friendly. The entire process was a pleasant one, and they went above and beyond to accomodate my desires. I would recommend this dealreship to anyone who's looking or serious about buying.