Used Cars for Sale at Cavender Buick North in San Antonio, TX

Lyndabrowning

Jan 10, 2013

I purchased a used 2007 GMC Yukon a year ago due to needing a larger vehicle. I had a 2007 GMC Envoy that I traded. The Yukon I purchased had high mileage but I was confident that Cavender/GMC sells reliable vehicles and can service the vehicle if there were any issues. I am one who takes in my vehicles for regular maintenance like clockwork. I noticed I my low oil light came on about 200 miles before the suggested 3,000 miles oil change. I took my Yukon in right away to be looked at and explained the low oil light and my concern. I have a habit of asking my service rep to be sure to let me know if the mechanic finds anything that he thinks needs to be addressed to take care of it. I am a big believer in taking care of issues before they are issues. And clearly I had confidence in Cavender GMC that they would address any issues head on especially when I clearly was a repeat customer and never questioned what they suggested I have done to my vehicle. The low oil light continued to come on anywhere from 400 to 200 miles before my required scheduled oil change suggested on the sticker on my windshield put there by the Cavender Service Person, in which I believed I could trust to ensure my vehicle would get the attention it needed to continue to run smoothly. Because thats what they do for a living, right? Wrong! I reported this problem and did whatever service they suggested to fix this issue. Starting in January 2012 until December of 2012. I even called to discuss my concern thinking bringing my vehicle in on a Saturday was too hectic and if I had a complete conversation explaining my concern more attention would be given to the problem. I called and spoke with David Lust and thought I had expressed my concerns to his understanding but all David could say was all of this is within GMC guide lines. WHAT! GMC, GMC! General Motor Corporation says its within their guide lines to have to add oil after only being driven 2,500 miles? If that is really the case I was ready to write a letter to GMC and advise them to shut down their factory because those guide lines were ridiculous! I ended my conversation with David and decided I had to take my vehicle in and talk face to face with someone. And that even I knew those expectation were not believable. I called and spoke with Marshall Lane and explained my concerns. He looked at my vehicle and said yes this is a problem that should be addressed by our GMC expert. Marshall asked me when could I bring my vehicle in during the week? We tried several different appointments but due to my job and not having transportation other than the weekends we could never make it work. Out of frustration I called Marshall and said look I can't come in during the week, Marshall said, don't worry Ms. Browning, bring your vehicle in and I'll get you something to drive, it may be a truck but I will get you something. Finally some help, I thought. I showed up that next morning and Marshall came through for me. My loner vehicle was the biggest truck I had ever driven. Marshall asked me, will you be ok in this, I smiled and said of course. I drove off feeling like someone finally was listening.Marshall called me that afternoon and said they thought it was the engine and that the pistons and rings needed to be replaced but not to worry, he was going to put it through my extended warranty and it would be taken care of. I thanked him. It went back and forth between Cavender and the extended warranty company adding that there was even a memo from GMC regarding this issue. Which I called Marshall to so that I could stay in the loop as to what happening. Marshall assured me this issue would be taken care of. Finally about 3 three weeks later Marshall informed me that the warranty company had denied the claim since the records had shown that this issue had been addressed several times over the past 11 months. And that the drive train warranty had just expired this past August. In other words the warranty company was not going to pick up the tab for something that could and should have been addressed prior to the drive train warranty expiring. In which case the denied my claim. Marshall advised me that this issue was being reviewed by the service manager as to what their next step was and he would get back to me. Marshall got back to me the next day letting me know that the repair costs were going to be taken care of by the Good Will GMC Policy. The What! Whatever just fix my vehicle. What you call "Good Will GMC Policy is you got caught not taking care of a problem back when it started and the Warranty Company called you out on it, and wouldn't pick up the tab for you team just being lazy and lucky for me because I'm sure if they hadn't of been involved I'm sure the staff would have told me I would have to foot the bill. But since there was a third party involved Cavender GMC had to fess up to their lack of service. I will say I am grateful to Marshall Lane for doing his job and getting off of his butt and taking care of this for me. He was very kind in the fact that I needed additional help with transportation. Unlike all the other service reps didn't feel the need to do their job for almost a year. Good Will my rear end! Now my Yukon should be ready today and now since I clearly cannot trust Cavender GMC to address and handle issues with my vehicles I will be at Jordan Ford this weekend to get something with low mileage and hopeful their service team will take customers concerns more seriously. Its too bad I really did enjoy the ride of my Yukon but it really doesn't matter because if it isn't taken care of its not riding anywhere anyway. I can only hope this review makes it to your review website but if it doesn't I wouldn't be surprised. Lynda Browning

Antru

Dec 14, 2012

Didn't make a good job to fix my 2010 GMC Yukon Denali, the worst follow up as customer service, deal with this guys is really a nightmare, now I'm having a hard time to get a respond to my claim after they didn't make a good job fixing my Denali.

Nicholas

Nov 14, 2012

Cavender GMC did the best they could to rectify a bad situation. A dealer should only be partially faulted for selling a bad used product. The majority of the blame should go to the manufacturer. GMC puts out erratic products - some good, some flawed. That being the case, a dealer and a customer may get victimized. This was the case with this Saturn. Cavender bent over backwards to make the numbers work on a better car. Both of us have learned from the experience.

Nicholas

Nov 7, 2012

Remember the old "Mr. Goodwrench" ads? Sadly, those days have gone by. I was sold a Saturn that was low milage, fantastic price. Turns out it was one of those well known superlemons with an electronics issue that is basically unresolve - able. The issue was so bad that it turns out that the entire aircon/heat assembly was scrapped by the automaker the following year. The short circuits due to digital relay overheats were so bad that the headlights would dim and all ventiation to the vehicle would cut out. A significant problem in winter driving ... rain, snow, busy highway, etc. I have this sixth sense that all of this was known by the dealer and glossed over in an effort to keep the inventory moving. In a sese, Cavender was sort of victimized by GMC along with me, the customer. Any owner would want to trade this thing in for something better. So the ethics of the matter get very cloudy. Of course, I just want to get rid of this like the previous owner. But in the process of trying to talk to somebody I was lied to. It was with regard to a recall notice (on a tail light issue ... they burn out unless upgraded). I was told that the car had been recalled and fixed when it obviously had not (carfax confirms). This lie was from the manager of the service department. I am still trying to negotiate a solution to this mess. I don't want to see another "sucker" like me victimized on this car when I trade it in, and at the same time I want to get rid of this deathtrap. And Cavender is just, well, not at the head of the pack when it comes to ethics. It gives me a very uneasy feeling when I see that owner, Bobby, singing in his commercials, "Confidence is Cavender".

Toyota Driver

Nov 1, 2012

I drove 200 miles roundtrip to buy a used car from these guys. They actually seem to do business with ethics and no high-pressure tactics(believe it or not!). They offered me a good deal on the car and even arranged financing at a better interest rate than my credit union offered. I would recommend this dealership. The new sales manager, Ken, is awesome to work with!

Rip. LOL!

Sep 8, 2012

I usually hate going to car dealerships because the second you enter the lot salespeople swarm you like killer bees. Then if your not interested in a vehicle, they chase you down the street trying to sell you something else. Cavender was different though. My salesman Felix was down to earth and applied absolutely no pressure to buy. That's right I said it; no pressure! He had first hand knowledge of the vehicle I was looking at which made it a breeze to answer all the questions I had. It was very comfortable from start to finish and when I left I felt like I made a new friend. It was definitely worth the 300 mile round trip I took to find this truck! When it comes time to replace my wife's vehicle, Felix will be getting another visit from me! Thanks guys.

florentine

Aug 5, 2012

My car buying experience at Cavender was awesome! When I pulled up at the dealership, Randy came out and greeted me with a smile. He was patient, easy-going, and made sure that all of my questions were fully answered. I must also add, that as a woman, I appreciate that he acknowledged the benefits of certain products without all the pressure of the hard sell.

Debluvsed55

Jul 29, 2012

Buying a car can be a stressful experience, but from the minute we arrive we are put at ease. Roger Rivera is friendly, knowledgable and makes us feel very comfortable. He listens to your needs and concerns which helped us tremendously on our new vehicle purchase as well as purchases in the future. We also greatly appreciated Ron cauldron for all his work to get us the best financing and answered all our questions as well! Mr. Cavender is fortunate to have these guys on his team! Also it was wonderful to know that Mr. Cavender appreciates his returning customers ! Great bunch of folks and oh yes, the Buick enclave is the greatest too!

Gloria.fernandez

Jun 11, 2012

I am a widow and was looking for a car and needing trustworthy, reliable assistance. After visiting numerous dealerships I discovered my experience to be a smooth one at Cavender. My sincere thanks go out to Justin Taylor for finding my dream car. David Hagen for meeting my budget and roy Fernandez from the body shop for fixing a dent and making a 10 year old car look like new. I highly recommend Canender !

Donna Johnson

May 30, 2012

We had 2 vehicles that needed body work. Roy Fernandez was able to give us an estimate on both vehicles and have both repaired in the same week to accommodate our work schedules. Would recommend Roy and Cavender Buick Repair Shop to anyone.

Knights81

May 13, 2012

Chose to visit dealership based on Internet ad for a car we were interested in. Randy Villarreal was very helpful and friendly. We attempted to negotiate the deal and David Hagen became involved. He was extraordinarily rude and inappropriate. Example: I suggest a price. He says, "That will never happen in a million years.". He says he underpriced the vehicle on the internet and, "just watch...I'm going to raise it $1000 now. You'll see if you look at it online again." My wife expressed a concern about a sound she heard from the brakes and asks to have them checked. Mr. Hagen says they've already been checked. My wife says she heard noise when test driving. Mr. Hagen says, "You don't have to keep repeating that, I said yes ma'am.". I was ready to walk, but ultimately this is a business deal and we completed the transaction. The reason we questioned the brakes having been checked is that there were 3 other defects that we noticed (should have been obvious) but the dealer hadnt caught them during their inspection Mr. Villarreal was trying to be a buffer and we did appreciate his help. We would not recommend the dealership based on our interaction with Mr. Hagen, however other employees were friendly.

CoachJGarcia

May 5, 2012

I'd definitely recommend anyone to buy from here. Speak to Lee or David. These guys are awesome and will work to get you the car you want. Thanks again guys.

annie4043

Apr 20, 2012

I love my Toyota Highlander awesome car! Sales person was extremely nice Thank you Lee Cox!! The finance department let me down. I left my loan papers at Red Lobster Try to get a copy from the dealer over a month went by no papers I would call they would say they call me back and then not call FRUSTRATING. In the past we bought a Toyota Tacoma at Cavender Toyota they have better customer services representatives.

regal12

Mar 10, 2012

Lee is the best. He sold us our first and our newest car today. We would appreciate a shorter time for signing all paperwork but we have no problem with the personnel. Thank you.

clairhodges

Feb 20, 2012

It was an absolutely as great as an auto experience can be. I had Roy Fernandez as my estimator. He is excellent, in determining your needs and delivering the promised product, on time.Clair Hodges

Patti Ingram

Feb 3, 2012

We are from Ontario, Canada and decided to purchase a Buick Enclave while we were wintering in Texas. Although this was a new experience for Cavender Buick, they were excellent at working through all of the issues that came up concerning taking a car back to Canada. Randy Villarreal was friendly and very knowledgeable about the Buick Enclave. He was thorough with all of the paperwork and had everything ready and waiting at the promised time. David Hagen and his excellent team of Ron and Sheryl were patient and incredibly accommodating as we worked through completing the deal and the Canadian paperwork that went with it. Our experience from start to finish was top notch. We are pleased that we chose Cavender and we highly recommend them for an excellent vehicle purchase experience.

Johnandcynthiap

Jan 24, 2012

My husband and I have been searching for a new vehicle for quite some time now. Although we have decided to wait on our purchase I would like to commend this organization on its professionalism and great customer service.

Mike2211

Jan 14, 2012

Best experience Ive ever had at a dealership. The customer service in the body shop is excellent too. The saleswomen that sold me the car was very friendly and didnt pressure me to buy a car at all. I would recommend this dealership to all my family members and friends.

chesler1

Dec 12, 2011

i will never buy a car anywhere else.the total experience, over the past two years i have owned my suburban,has been outstanding in every regard.

hooah5455

Dec 6, 2011

I have a 2011 Buick Lacrosse CXS. I have tried diligently to not get any dings on this car. However, I did it myself. Backed out of garage and broke the plastic casing on driver rear mirror. Since it was time for the second oil change, had the dealership order the part and scheduled maintenance. Marshall was very helpful and the parts people knew just what was needed without even seeing the car. Brought the car in at 7AM and it was immediately taken in for repair and oil change. Little over an hour later it was finished. Dan Houghton (Service Manager?) made sure everything was just right. I have to say to anyone who uses this site as a means to determine if they're working with a dealership that stands with you before, during and after the sale, then this dealership is one you can trust. I'm a retired Army Officer and I have a reputation to say what I mean and always "mean what I say." This Lacrosse has been everything I expected. The dealership, from my salesman David Knight, to the great service department, and the personal oversight of Bobby Cavander has earned my trust and most certainly will earn my business. Oh, and if you're wondering. I get nothing for saying this. It's just my way of repaying the people who work so hard taking care of me and all their customers. HOOAH!

pom

Dec 3, 2011

Great service. Kept me informed of my car's repairs. Deliverd back to me quite quickly. Whomever did the reapirs also did a very good job! Thanks to all the service people at Cavender.

Jose Castaneda

Oct 22, 2011

We were hving problems with an outside warranty company an William helped us throughout the whole thing . We even got a used vehicle and a warranty from him. We will refer all our friends to him. By far this has been the best buying experience ever.

mikegood

Oct 21, 2011

Great all around experience/Very Patient with my wife throughout the process. I will recommend them highly to my friends. Thanks for making it easy and getting my wife off of my back about getting a new vehicle. Very "fair" transaction. Mike & Jean Goodlett

lucerne

Sep 21, 2011

Mr Cox answered all our questions about the car we bought. He knows the product he is selling very well. He was so easy to work with, we did not feel pressured at any time. Lorraine W

NWilliams

Sep 21, 2011

I love my new truck! My salesman, Maurice Locklin was very good. He was knowledgeable about my Yukon Denali XL and I didn't feel pressured into buying anything at all. Most salesman are pushy and try to confuse you with numbers and big words, but he made me feel comfortable. He was also patient (and not to mention, very handsome.) I would recommend anyone that wants to buy a new car or truck to go see him at Cavender GMC.

KelliC

Sep 21, 2011

My husband and I recently purchased a 2011 GMC Acadia from Cavender. This dealership provides such a high level of customer service in both service and sales, we will not buy a vehicle from anywhere else. Our salesman was Ken Sanquist. He was very helpful and professional through the entire buying process. He listened to what we wanted and showed us exactly what we asked for. There was no pressure, only honest advice and a friendly personality. Ken also spent a lot of time covering the features of the vehicle and ensured our complete satisfaction before driving off the lot.We were so impressed with this dealership and Ken that we came back and bought a 2011 Sierra 1500. Without hesitation, we recommend this dealership and Ken Sanquist to all of our friends and family. We could not be more pleased with both of our car buying experiences. If you want total satisfaction in your car buying experience with great customer service, go to Cavender GMC and see Ken Sanquist. He is hands down the best salesman we have ever worked with before!

Aggielindzo

Sep 21, 2011

Roger was fantastic and I have already recommended him to friends and family. The process was hassle-free and I felt comfortable working with everyone at the dealership.

jstar0202

Sep 21, 2011

I have to say that this visit to a dealership was very impressive. Roger Rivera did a great job showing and selling us a truck. He for sure knows his truck in and out. I will be referring him and Cavender GMC to all my friends and family I know. I will continue buying from him and them from now on. Awesome Experience!!!!!!

Jeep2005-Cavender

Sep 18, 2011

I was able to chat online with Luis to outline our expectations for the transaction -- before going to the dealership to complete the purchase. Both during the chat and when we visited the dealership -- he promptfully and respectfully responded to all questions and researched every item we requested. Without any doubt or reservation whatsoever, I'd recommend Luis as the point of contact for anyone looking for a professional who is focused on customer support. Perfectly satisfied! (Thanks, Luis!)

THChandler

Aug 24, 2011

Just bought a new Buick Enclave from Cavender, the second new vehicle (first was a 2009 GMC Yukon) we have bought from Cavender Buick GMC in the last few years. My experiences with this dealership are uniformly outstanding, from the sales floor to the business guys to the service group and even the body shop (the first week I had the Yukon, I scraped the bumper backing out of my garage. When I took it to the body shop and asked them to take a look, one of the supervisors came out and worked on it for nearly an hour, cleaned it up and would not accept payment.) I have great respect for the owners as businesspeople and as people. It is the rare customer who does not meet Bobby Cavender during the buying,or even the shopping, experience. He just wants to be sure you have a positive experience with his dealership. These guys understand customer service as well as any businesspeople I know. I don't know how many cars I have bought during my nearly 50 years driving, but I do know this is the best dealership I have encountered during that time. You can't go wrong with Cavender Buick GMC. They just won't let you.Tom Chandler

maxumized

Aug 22, 2011

Felix was a gentleman from the beginning. Great individual that I have to give thanks to...not only for being a great "customer service representative" and "salesman" but because he served as a U.S. Marine and sacrificed above and beyond for his country. He is great!!! Keep up the good work!!!

celeone

Aug 22, 2011

I have bought cars for the past 45 years and would put Cavender at the top of the list. As my salesman in buying my last two vehicles I couldn't ask for a more courteous, knowledgeable,and reasonable individual as David Knight. Coming to a final price was painless and favorable to both of us. He also willingly addressed questions and problems I had after taking delivery of the car. David Lust is my service consultant and he has made my visits convenient as well as addressing all my concerns and requests. Joe Atilano is not only very personable but allowed me to be with- out my car for only one day. Moreover, he did a great repair job. I will continue buying cars at Cavender Buick.

David Villarreal

Aug 3, 2011

We love our Buick LaCross and the sevice dept. has been great inspite of all the construction they got going. David and Jack were great to work with and made us feelgood about our purchase of the LACross. Great Customer service is hard to find thesedays anywhere...but we got treated with the best at Cavender Buick. This is the best new vehicle purchase experience we've ever had. thank youDV

Hooah55

Jun 22, 2011

I recently purchased a Buick LaCrosse CXS fully equipped from this dealer. I had narrowed my choices down to the Lexus ES350 and the LaCrosse. My criteria boiled down to value and true luxury (for me the one with the quietest ride). In comparison of the two vehicles, there is no comparison. The LaCrosse won hands down. This car truly has a luxury feel about it. Not just quiet inside, but "weird" quiet. There is absolutely no wind or road noise that enters the cabin. I'm a musician and I love my music when I'm driving. I had a choice of a six CD player with the Lexus or a 10gig recordable hard drive in the Buick. I now have over 60 CDs recorded and a menu to play by song, by album, by genre, etc. And the hard drive is only a little over 10 percent full. Just recently went in for the first oil change. Couldn't be more pleased. Everyone helpful, done quickly, washed and ready to go in less than 30 minutes. I can't say enough about the sales experience. I drove several LaCrosse models. I was there every week for over a month. David Knight my Salesman was very patient, answered all my questions and I never felt pressure. I think he knew the car would sell itself which it did. I believe I got a very fair deal on my trade and the price (which was a couple thousand less that a Lexus). Since driving this car I have been stopped many times to be complimented on the looks of the LaCrosse. I will definitely stay in this car line for years to come. Looking forward to the introduction of the LaCrosse Hybrid.

Ray casas

Jun 15, 2011

Sales process was excellent little over an hour total time including test drive. But that wasn't the end. 2 days after purchase noticed huge nail in one of the tires of the new truck. Manuel saw me in the service sept and after I told him what happened he went to manager and they agreed to pay half the price of the tire without me asking for it. They have earned my business.

Xcrunner868

Jun 3, 2011

I recently came to the dealership to look for a used car and couldn't be happier with the services received! The sales person was very knowledgable And courteous! They did not pressure me and were very helpful in showing me all of the options they had available. Overall a great experience

cahalanj

Mar 31, 2011

When I walked into the dealership around mid November the first person I bumped into was Felix Declet. I had purchased my 2001 Suburbsan from Covert in Bastrop in 2000 and in early November my wife and I spent about a week in Bastrop with our travel trailer and 2 Boxers for some R&R. I figured I would be buying from them again and so we visited them 2 times while we were there. We "built" our vehicle, discussed discounts and rebates and then decided to go home and discuss it more. Soon afterwards I needed to ask someone (anyone) some questions so, as I worked very near Cavender at 281 & IH37, I decided to drop by one day. I met Felix first. Felix answered my questions and clarified a few things. As I was leaving he asked me some question (I cannot remember what) and I thanked him for his time and told him we expected to buy from Covert due to pricing. Felix only stated that "We compete quite well with Covert" and I left. Some days later I decided to let Felix compete with Covert. Our salesperson that we visited with at Covert was "ok", but I had left with some reservations about him. His follow-up to my queries left a lot to be desired while everything with Felix was attended to immediately. When I was close to "pulling the trigger" I emailed the Covert guy and told him "exactly" what I wanted and asked for a final quote within 3-5 days. He never did respond so, in essence, he eliminated himself. By this time I had decided that he would have to decimate Felix anyway as I really liked the way Felix explained things, his professional demeanor, and his willingness to go the "extra mile". He never tired of my questions and always followed up on my needs. This was a 2011 GMC 3/4 4WD Deisel PU and this is an expensive vehicle. I did my homework and am totally (I have had the vehicle for over a month) satisfied with my experience. I had told Felix of my experience with Gunn Honda in 2006 that was horrible. It took me over 3.5 hours to get out of their building when I bought my Accord. Hell, I thought they wanted to adopt me! Felix assured me that it would not be that way with Cavender and is was not.I am most appreciative of Felix's honesty & character and always "doing what he told me he would do". I felt trust from him from the time I first met him and I would recommend Felix & Cavender to anyone. Even 5 weeks later he is working with me on accessories and minor problems as he promised he would. Thank you Felix.Regards,Jim Cahalan

Metta LePere

Mar 31, 2011

Jack was wonderful in working with me and not "pushy" but made it easy and comfortable. This is our 7th car to buy here and wouldn't think about using another dealer, saleperson or service department. Also, Bobby Cavender is available as the dealer to talk with and makes you feel like your business is really appreciated.

mhc041102

Mar 31, 2011

LEE COX did an excellent job assisting my boyfriend and I. We are making final decisions on which new SUV make and dealer we want to go with and he was one of the better more knowledgeable and helpful ones. Hopefully, we can get the numbers where they need to be and we will definitely ask for LEE COX.

jwright56

Mar 31, 2011

We had a great experience. Monte made it very easy to buy a car. We will be sending all of our family and friiends to Cavender. We will be buying our daughter a car very soon and we will be buying it from Monte and Cavender. I will definitely tell everyone I know to buy there vehicle there.James

Lana Kubany

Mar 25, 2011

I was widowed about 6 months ago and going through the process of having to purchase a vehicle was quite unsettling for me. I'd already narrowed down my selection to a Suburban, knew my budget and was ready to buy, however, I needed the salesperson to meet certain criteria for me to feel comfortable with this significant a purchase. I'd walked away from other dealerships and was ready to do so again, but didn't have to.Monti Samuels met my criteria...that criteria being a person who would be a sincere advocate for the customer. When a person possesses this quality, it shows. I'm very grateful he was among the several sales consultants from which I could choose to help me. I feel confident in my vehicle selection, thanks mostly to Monti. He listened and listened, showed me many vehicles, walked me through many steps and asked me many questions which helped me select the right Suburban for the right reasons. I also ran Monti in circles and asked him to "jump through many hoops" during the negotiation process, of which he did without hesitation. He remained calm, caring and my advocate from the moment I walked into Cavender.At the time of purchase dealerships were not important to me, the sales consultant was. I actually purchased from Monti that day....Cavender just happened to be where he worked.Monti is still my advocate. He's still looking out for me, which is also looking out for Cavender. Next time I have to purchase a vehicle I will remember not only Monti, but Cavender as well. Cavender can be very proud and honored to have Monti on the team.Sincerely,Lajuana Kubany

akrammyers

Mar 12, 2011

Monti Samuels provided excellent customer service. He attentively listened to my request for information about the latest 2011 GMC Yukon Denali and 2011 GMC Acadia Denali. His immeasurable knowledge allowed him to give insightful information on standards and additional features flawlessly. His honesty and sincerity was surprisingly refreshing. He methodically presented the pros and cons of each vehicle. This delightful experience allows me and my wife to thoroughly examine possible options and accurately select the precise vehicle for our potential wants and tangible needs.

Lorigirl2010

Mar 12, 2011

I bought a 2007 mustang gt cs from him and the service was great! I had been searching several dealers for my mustang I was was not happy with the prices nor the amount of trade in the other dealwrs would offer us for my spider eclipse. We had even gone to new braunfels to shop. when we passed by cavender and saw my car on th lot. Mr. Cox was very helpful I'm answering our questions and ensuring that we were completly satisfied with the car befor we bought it. We would defiantly buy from cavender again!

ChaseB

Mar 11, 2011

I have purchased several vehicles from Cavender over the years,and it has always beem a very positive experience. The dealership is always pleasant and I,ve received excellent service on my cars when they have needed recommened oil changes or recall work from the service department. My salesman, Lee Cox, has been extremely helpful with the purchase of my car. He explained how the vehicle worked,and all the steps involved in the buying process, answering all my questions completely, with lots of patience,and a polite and friendly attitude. I would recommend Cavender dealership and Lee Cox to my friends and family looking to buy a new or used vehicle.

Drita

Mar 11, 2011

This is our second time working with Cavender dealerships and we have had positive experiences both times. This time we worked with Alexis, who was very patient and kind during a time of choosing a different vehicle than what we had driven previously. She provided excellent customer service both before and after the sale. We have also been extremely satisfied with Cavender's financial department. They make buying a car a pleasant experience. We learned that Alexis had only been at the dealership just over a month when we had the pleasure of working with her. We hope she will be around for many years so that we can be repeat customers!

SMSgtGena

Mar 11, 2011

We went in to just look at the 2011 cars and ending up buying a Buick. Since we were there, we "just looked" at the 2011 GMC trucks. And ended up buying a new truck. Hubby has driven nothing but a Silverado for years but LOVES his new GMC Sierra. This is our third vehicle purchase from Cavender Buick GMC and from Manuel. Why? Not because Manuel is a hard-pushing salesman but because Cavender goes out of their way to make us feel like family. Everyone that works there, from the owner on down, puts their customers first. And Manuel in particular makes it easy to buy a vehicle. From putting up with endless questions to ordering accessories to making service appts. No one does it better!

Lima1961

Mar 10, 2011

I went looking for a luxury car. I had looked at the Lexus and wanted to see whatthe Buicks had to offer. Felix showed me the Buick Lucerne CXL, I was alittle hesitanton the vehicle, because I really had my mind set on a Lexus. Felix did a wonderfuljob of showing me all the perks of the Buick Lucerne, it had all the same accessoriesthat the Lexus had but at a better price. Felix was so knowledgable, and so professional. I really enjoyed my buying experience with Cavender Buick, GMC.Thanks to Felix Declet. I will recommend him and Cavender Buick, GMC to all my familyand friends, and co-workers.

maweste

Mar 9, 2011

Purchasing a vehicle a Cavender GMC was very convenient and easy. Felix Declet was very knowledgeable and listened to my list of wants in order to find me the perfect vehicle. He was able to guide me toward a Terrain which has been perfect for my growing family. Felix also took the time to show me the features of my car and how each one of them worked. After the sale I have continued to be impressed with the many perks of my Terrain. Each month I receive, via e-mail, a report showing how my car is performing. When my tires needed additional air I was able to see this quickly through the report and address the problem. I would definitely recommend this dealership and especially Felix to my friends and family.

beckycblanton

Mar 9, 2011

My husband and I purchased a pre-owned 2000 Buick LeSabre 9 years ago atCavender Buick on 1604/UTSA Blvd and have been very satisfied with this vehicle.Our most helpful agent was Lee Cox, and we decided to contact him recently about buyinganother pre-owned car from Cavender Buick, now at 1604/281 (San Pedro Ave.) here in San Antonio, TX. We had received several promotions from Mr. Cox and Cavender Buick through the mail, plus my husband Joe had seen some TV commercials by Mr. Cavender on good-quality preowned vehicles on stock. Before we bought the LeSabre, we had acquired a preowned 1993 Park Avenue here in SA. We like the smooth ride anddependability of the Buicks. Service at Cavender Buick, particularly by agent H. Lee Cox, is the very best.William, the financial officer, was helpful and professional also. We plan tocontinue doing business with Cavender Buick and Mr. Lee Cox in the future.Satisfaction guaranteed *Thank you.

1chris2007

Mar 8, 2011

I want to start by saying this, "I did not buy from Cavender". The dealership was Great, My salesperson Monti was Great, but when it came down to price, I had another dealership beat their deal on a new GMC Acadia. Needless to say I bought from another dealership, and even though I may have saved a few hundred dollars on the price of my Acadia, I would have gladly paid double to get the Cavender experience back that I passed up. I know that a new car is a car, no matter where you purchase it, but when it comes to the "after buying experience", I now know why they say "you get what you pay for". I don't say this a lot, but I wish I had listened to my wife! My next car will be from Cavender, and I will only deal with Monti! I plan to service my Acadia with Cavender, and will not shop elsewhere in the future, as long as they keep a sales staff like Monti employed!I just want to say thank you to Robert Cavender, and his Staff for helping me learn a life lesson, I look forward to doing future business.

Tthomas80

Mar 8, 2011

One of the most friendly and informative car dealerships I have ever been too!! No pressure at all and the gentleman helping me was very helpful and knowledgeable. I wish I had this kind of customer service everywhere!!!! I'd like to personally thank Lamont Samuels for my wonderful experience at this dealership, for anyone thinking about buying or just browsing, make sure you ask for Monti Samuels!!!! You'll love this guy, I promise.

clayjae

Mar 8, 2011

We appreciated the fact that we were able to walk around and look at vehicles without being bombarded by sales people. We have used the Cavender GMC service center before with great results but this was our first time to purchase here. Monti was very helpful and knowledgeable. We will definitely be back! Thanks Monti and Cavender!

3defense

Mar 8, 2011

I dealt with Lamont Samuels. I found him to be extremely trustworthy and informative. I felt as though I was his only client. He was not pushy or controlling like most car salesman and explained every question of mine in great detail. He gave follow up calls to made sure I did not have anymore questions and to make sure I had the best experience ever. This by far has been my #1 buying experience out of the 10 vehicles I have purchased in my lifetime. My wife and I enjoyed this experience and will be sending our friends to our new car salesman. I had several bad experiences in the past this definitely was not one of them. Top notch in my book.Thanks

nancywells

Mar 8, 2011

This is the second vehicle we have purchased from Justin and he has been wonderful. Ray in service has been Johnny on the Spot with any repair work that we have needed. Generally I don't look forward to dealing with car people but this group is first class. Call them if you want fast, friendly service as well as a great car.