Used Cars for Sale at Cerritos Infiniti in Cerritos, CA

WeWriteGood

Jun 28, 2015

Rizzo is a swell, affable guy who made it his goal to get us into a car, but always did so truthfully and without undo pressure. When the Q40 we had our eye on was sold, he found an inexpensive way to upgrade us into a Q50 without overloading our monthly payment. Far and away, Rizzo and the Cerritos team provided us with our best car buying experience to date.

Ryan

Jun 12, 2015

The Sales Team at this Infiniti dealership is great and extremely professional! I had the pleasure of working with Ryan Taylor, he made it easy to find a car. He was willing to let me test drive any car that I wanted to. If you are looking for a new or used car I personally recommend this dealership.

Summer1234

May 26, 2015

My son is the one who introduced me to Rizzo and my first thought is (and always has been) "I hate salesmen". Rizzo made a terrific first impression. Not only was he friendly but he was personable and was well prepared to answer all of my "Mommy" questions. He put my son in the perfect car for him a 2015 Nissan Versa. I would love to come back and do all of my family car purchases with him. Yes, he really is that great!We also worked with Mr. Tisby who was great as well. His name isn't on the following list but I feel it is necessary to acknowledge his great too.

Rosalyn

May 22, 2015

I had a wonderful experience with Cerritos Infiniti at the Long Beach Tent Sale. Salesperson, Ryan Taylor was great and very patience with me throughout the whole process. I felt like he and the entire Cerritos Family was really interested in getting me the best deal and for that I am grateful. I love the car and will defiantly refer Cerritos Infiniti to my family and friends.

Irma Magana

May 19, 2015

The best experience I've ever had at a car dealership. Rizzo made sure our needs were taken care of so we knew we were making the best decision possible. Outstanding customer service! Very friendly staff, no pushy car salesman. Just an all around great place to buy a car. They really do all they can to EARN your business. Will definitely return for all my future car needs!

patreceD

Apr 2, 2015

THE MOMENT MY SON AND I STEPPED ONTO THE GROUNDS OF CERRITOS INFINITI MR. ALDI JAZXHI THE SALES REPRESENTATIVE APPROACHED ME WITH THIS GENTLE AND KIND DEMEANOR. WE ONLY STOPPED BY TO LOOK AT THE BEAUTIFUL CARS HOWEVER AFTER SUCH A WARM WELCOME, INVITING ENVIRONMENT AND ALDI TAKING THE TIME TO TELL ME ALL ABOUT THIS BEAUTIFUL MACHINE, I DECIDED TO PURCHASE MY FIRST INFINITI. I COULD TELL THAT ALDI IS VERY PASSIONATE ABOUT HIS JOB. EVERY MINUTE OF MY TIME SPENT THERE WAS WELL WORTH IT. APRIL 1ST I DROVE OFF THE LOT WITH THE CAR OF MY DREAMS. I AM THANKFUL FOR MR. JAZXHI FOR TAKING THE TIME DEMOSTRATING THE CARS AND INFINITI FOR HAVING THE CAR THAT IS TAYLOR-MADE JUST FOR ME. I AM FOREVER GRATEFUL.THANK YOU CERRITOS INFINITI:-)SINCERELY,PATRECE DATES

paulharding73

Jan 12, 2015

We walked in to test drive a CPO JX45 and wound out walking out with a new 2014 QX45, black on black and more options that the JX. We even had our 3 year old, who some of the staff helped to entertain while we worked out the details. The management was courteous, friendly and ordered food for our lunch as we got down to business.After they matched a preexisting offer for my BMW trade-in (blind), we worked out a deal and within a few hours we were driving out our first brand new car! Amazing! We did not wake up that morning knowing we would be purchasing a new car, but Cerritos Infiniti made it happen.Thank you, Rizzo, for being their to greet us in the rain and turn a gloomy day into a wonderful new family memory.We look forward to seeing you again when we come in for our first service!

theresaxx

Nov 16, 2014

Isaac Diaz does a wonderful job in communicating with me about some parts I need for my FX35... My overall experience was great!!! Thanks again

Bryan Esqueda

Oct 15, 2014

we purchased our G37 coupe couple years ago and came back for the new Q50. Great craftsmanship on the cars and sales associate was great. Rizzo was very helpful; kids were getting restless as kids always do which Rizzo volunteered to pay for our dinner while his team processed the paperwork. came back from dinner and docs were waiting for us, in and out in no time. Great experience.

laikeo

Sep 1, 2014

Great experience, walked in, looked around, didn't plan on purchasing a car, Rizzo came in, work his magic, came home with a new car.

Charlie

Aug 5, 2014

Worst dealership ever. I requested for a quote and they never give it to me. They just insisted me to come into the dealership so that they can work you out on the price. They have several salesman that response to my email but once I asked for a quote they never return my mail. NOTE TO DEALERSHIP: Most people hated to walk into the dealership and haggle for the price. Well I went to buy my car at Mission Viejo Infiniti instead because they gave me a great quote online. I will not recommend this dealer to anybody that I know.

Dawn G.

Jun 9, 2014

Be careful! This dealership lies to you. Because I live far from Cerritos, a manager and Sales associate discussed the terms of the car with me over the phone. When I arrived at the dealership, another manager, Brian, and the same sales associate said they would not honor what we agreed to. They openly admitted that they did promise those terms but now could not follow through with it. I also spoke to the manager, Bill, who also agreed they were wrong for deceiving me and was somewhat sympathetic but mainly appeased me as to not write a review. Also, they are very ruthless with their negotiating and are not sympathetic to the customer-even when they admit they are wrong. If you MUST use this dealership, be very cautious. I ended up buying the car because Dante Epps apologized and even offered to give me $100 gift certificate to my favorite restaurant. Because he agreed it was wrong. After several attempts to reach Dante for the gift certificate, I still have not received it (almost 4 months later). He promised to give it to me the following week. Be careful! They will say anything to make a sale!

Dels

May 6, 2014

In November 2010 my wife and I bought a 2008 Infinti Fx35 from this dealership. Sam attended to us and made all the right sales pitches and we concluded the purchase satisfactorily and arranged for our shipper to collect the vehicle for shipping to Nigeria. However, 2 years later the vehicle's Dashboard started to BUBBLE and it deteriorated progressively becoming very unsightly and embarrassing. IN attemptING to find a solution we came upon Infiniti's Extension of Warranty and promise to replace such dashboards. We contacted our dealer, Cerritos Infiniti and received an email asking about the location of the vehicle. We responded anxiously that the vehicle was in Nigeria; thereafter Cerritos did not respond and all other emals did not have the curtesy of any reply. Cerritos was aware that the vehicle would be shipped to Nigeria; if there were potential issues we would have expected a good dealership to point such out at the time of sale/purchase. The least Cerritos could have done subsequently was to respond to our emails explaining whatever issues they had. The experience has been very unpleasant! WE WILL NEVER PURCHASE A VEHICLE FROM CERRITOS INFINITI AGAIN and WE WILL NOT RECOMMMEND CERRITOS INFINITI TO ANY BODY.

erakath

Feb 18, 2014

Grace was very helpful and I enjoyed doing the deal. It was a pleasant experience where everyone knew their role and got the job done quickly. All the paperwork was handled well and I would definitely buy another car from this dealership.

Rick

Jan 26, 2014

I'm in love with this car I got an used skyline low miles for only 14k looks and drives like brand new!!

AugieRomero

Aug 20, 2013

This is the same place where I get my 05' G35 serviced, and when it came time to buy the wife an SUV, I ended up purchasing through Cerritos Infiniti. I have purchased a few cars in my time, but the best experience so far was with Jimmy Zayas, he was straightforward, honest and walked me through the whole process, and dealing with Finance was smooth and quick. My next car purchase will be with Cerritos Infiniti and Jimmy for sure. Thanks for the great service and experience.

Carloscoto

Jul 31, 2013

3RD TIME I VISIT THIS DEALER AND IT JUST GETS BETTER AND BETTER. THEY GO OUT OF THEIR WAY TO MAKE SURE YOU'RE AS COMFORTABLE WITH THE DEAL AS YOU ARE INSIDE THE DEALER, WHICH IS CLEAN AND INVITING. THE SALES CONSULTANT JIMMY Z. WAS VERY HELPFUL AND KNOWLEDGEABLE, HE TOOK THE TIME TO EXPLAIN EVERY DETAIL ON THE G37. JOHN YARBER IS AN OUTSTANDING SERVICE ADVISOR, HE EARNED MY TRUST FROM THE GET GO. THANK YOU CERRITOS INFINITI WE'LL SEE YOU SOON.

AdrienneAB

Jul 18, 2013

A friend introduced me to Bill Stephens last January, when my son needed to trade in his Explorer and buy his first car. Bill took the time to find the perfect car for my son (a Honda Civic), gave him a fair trade in, and his team made the entire experience a great one for my son! He LOVES his car and the improved mileage!Last week it was my turn to trade in my Mercedes ML320, and of COURSE, the only call I made was to Cerritos Infiniti and Bill Stephens! Bill introduced me to Ryan Taylor, who showed me several cars on the lot that could work for me. I fell in love with an FX, but it was a little bit out of my price range, so we test drove a 2011 Toyota Camry with only 13k miles on it...and that's the car I bought. Once I'd made the decision, Bill's finance group got the job done, and Elisa Allen finished up all of the paperwork with me. I think from the minute I walked in to driving off in my new car was about 3 hours +...this Team gets it DONE!!I have since recommended Cerritos Infiniti to several friends and colleagues, and would absolutely recommend this dealership to anyone looking for a new Infiniti, or until we can drive that dream car, one that fits our needs for now! I'll be back for that FX soon! - AdrienneThank you Bill, Ryan, Elisa and the entire Cerritos Infiniti Team!

mblbm

Jun 7, 2013

Our family has purchased previously owned vehicles from a company owned by family friends in the past, knowing we would be well taken care of, like family, and their vehicle(s) were properly vetted, only the best. We have many entirely trouble-free years with these cars. On our way back from dropping off one of our cars to our daughter as a college graduation gift at the end of April, another daughter had her eye on a particular Infiniti she found through the internet on the lot at Cerritos Infiniti. Short a car, we stopped in on our way back home to take a look, and encountered quality people who surpassed our expectations from start to deal finish, and then beyond. The beyond part is why I write this review. We were already sold on Infiniti vehicles, having enjoyed one since 2003, previously owned. Cerritos Infiniti's commitment to quality customer care calls for sharing the news that not only will you find very well priced previously owned vehicles in excellent condition, you will also be taken care of beyond the initial purchase. Minor cosmetic scratches on a splash guard that we noticed before purchasing were written up for repair like new. After taking the vehicle home that evening, we noticed the floor mats were wrong in the morning. We called our salesman, Sam, and he surmised what we had: under the plastic neither of us realized the original mats had been swapped out to another car. Sam promised we would have the correct mats. Manager David Pelichowski authorized new mats and Ken Okimoto in Service made sure the color ordered matched. I was provided with the mats, and a complimentary vehicle while the splash guard was repaired.Shortly thereafter, we noticed another minor cosmetic issue that Cerritos Infiniti agreed existed before purchase. Viewing a cell phone photo I sent by email, David Pelichowski authorized a check on it and then repair, and again provided a complimentary vehicle. Ken Okimoto once again smoothly guided my experience through service, with follow-up phone calls to make sure everything met our expectations.The dealership had no obligation to us with that blemish on an otherwise beautifully maintained sports model, the deal had closed many days prior, and they already had our vehicle in to their body shop for cosmetic splash guard repair previously promised/written up pre-closing. Then one last matter came up to further convince us Cerritos Infiniti is in for the distance. After purchase, there was an issue with the second key/keyfob. David Pelichowski authorized another (expensive) as a courtesy. Mr. Pelichowski, previously owned vehicles manager, along with Ken Okimoto in service, and Sam in sales, provided an entirely quality purchase experience that did not end at the door after close of sale (the finance department was also efficient as well as very effective in obtaining a low rate finance loan). While we expect this kind of attention when doing business with family friends, Cerritos Infiniti's quality business ethic comes as a very pleasant surprise. We are compelled to spread the word.

marveldave

May 31, 2013

Michael is one of the best internet manager that I have ever dealt with. He is very patient, friendly and honest. He really took a good care of us. I highly recommend him to anyone who is looking to lease/ buy a car. He will help you to get the best quote. Trust me. You will not be disappointed.

Norma1

May 27, 2013

Gabriel Hash, Was very efficient at delivering my car to my house. She was very knowledgeable and took the time to show me how every thing worked in my brand new car. I really love her follow through with clients. Amazing !!!!!!! Thank you Gabriel, great job Best, Norma Bell

dzaf562

May 4, 2013

Just got my 1st Infiniti car a 2013 g37 journey. If you are in the market for new Infiniti car or suv, give Cerritos Infiniti a try and ask for Michael Stafford. He is the nicest and honest sales guy I've dealt with and made my car leasing experienced a pleasure. Michale did it at a price that no other dealership was willing to touch and he gave me a good trade-in value for my Honda civic. I had my car appraised in 3 other delearships including Carmax and the most they can give is 12,500. Before coming to Cerritos Infiniti, I tried 3 Infiniti and 3 BMW dealerships and it was always the same run-around. They completely failed to respond to my questions and needs.Huge kudos to everyone at Cerritos Infiniti specially to the sales and finance dept for making it happen.I will definitely comeback for my next car in 3 yrs.

ivyalvarez

Apr 3, 2013

I just wanted to say Sang at The Cerritos Infiniti treated me very well. He worked within my price range with my cost & monthly payments. I'm sooo HAPYY with MY FX, Sang Thank You for all you did for ME & my family. Thank You & Have a Blessed day.

aleyzonme2k1

Mar 7, 2013

The entire team at Cerritos Infiniti was professional and friendly. I will definitely be back to this dealer when my 2 year lease is up. The delivered exactly what they promised.

JasonIu

Mar 3, 2013

I wrote a previous review involving my purchased of a used G37 from Sang Cho of Cerritos Infiniti. However, as I was waiting for the paperwork for the car to go through, Sang took my parents to the bank to get cash for the down payment. They went in a used EX35 that was on the lot, and my mom fell in love with the car. So the next day, my parents went back to the same dealership, and bought our second Infiniti in two days. We got the same great service we received last time and my mom was ecstatic about the deal she got. Again, highly recommended.

Andrews_

Feb 25, 2013

The customer service was a very good experience. The employee made us feel very comfortable and welcomed. I enjoyed the time staying at the infiniti dealership, would highly recommend purchasing or leasing a vehicle. Thanks to Sang Cho for helping use with our, you couldn't have been any friendlier.

salikm

Feb 23, 2013

Michael Stafford is definitely the guy you want to work with. I reached out to a number of dealerships about a month ago when I first began researching the G37 Coupe 6 MT. He presented me an offer, but I needed more time to understand the market and make up my mind. Two weeks later, when I began looking in earnest, I again contacted various dealerships. Mike remembered working with me and made, by far, the most competitive offers on the car. We worked mostly on the phone over two weeks as I weighed a number of different choices, and throughout, Mike was diligent about reaching out to me every few days, answering my questions, and allaying any concerns. Our conversations were always friendly and low pressure, even when we were at an impasse.When I finally walked into the dealership to pick up the car, Mike had prepared all paperwork (and there weren't any unpleasant surprises) and we were in and out within an hour. The finance guy also didn't attempt to up-sell frivolous add-ons, which I appreciated. This was easily my smoothest car transaction to date..I got a great deal on my car and I'll definitely be referring Mike to my friends and family.

JasonIu

Feb 23, 2013

I went to this dealership twice, once while I was visiting several dealerships to test drive their vehicles, and the second time to actually purchase the Infiniti G37. Both times I had Sang Cho to walk me through the traits and benefits of each vehicle, and he was very helpful. During the test drive, he clearly explained the functions of the car as well as available pricing plans. Unlike some of the other salesmen in the other dealerships I went to, he told us everything we wanted to know about the vehicle without being overly talkative, allowing me time and concentration to get used to the car. While we were making the deal, he was very patient as my parents and I kept going back-and-forth in Cantonese, talking about whether we want it or don't want it and what prices we would be satisfied with. Overall highly recommended.

1victor

Feb 20, 2013

too much time was spent negotiating the sale...in essence, we were at the dealership for approximately 7 hours!! We told the salesperson we did not want to hassle over the price for our trade in, and we did not want to be there for an extended period of time..however, our efforts were met with negative results..we were there for approximately 7 hours...wow!!

shelster127

Feb 19, 2013

Sang Cho was very friendly and informative when showing cars to me and my parents. Most importantly, he tried his best to help us out with getting the best deal possible and he remained patient when my parents were constantly asking for a lower price than what could be offered. Overall, great service and both my parents and I walked out happy!

clopez1

Feb 4, 2013

I saw a television ad for the g37 lease program and I walked in to check the car out. I was expecting the typical high pressure, bait and switch that I would get with other dealer visits. What I got was the complete opposite. Sam was very professional and sincere throughout the whole process, he answered all of our questions without trying to upsell me on useless options. He showed me the car I was interested in the three colors that i liked most. To finish it off, he even told me about a loyalty incentive that I wasn't even aware I qualified for. The finance manager took the same no nonsense, friendly approach. It was a seamless transaction and would gladly recommend them to anyone.

Rob_Aqui

Jan 22, 2013

My wife and I initially went in to Cerritos Infiniti to do some research as her lease was ending in the next few weeks. As we approached Sam Rabadi greeted us and was very knowledgeable and personable. Our research soon turned into a test drive and a seat to talk over numbers (their expresso machine is outstanding by the way). Sam sat us down and gave us a soft estimate of figures without running our credit. My wife and I have been through the purchasing and leasing of cars a total of over 15 times and it really irks me when sales reps act like we haven't heard the same dealership "lingo" over and over again. Sam Rabadi cut out all of the back and forth and "mumbo jumbo" and got us a vehicle. Those estimated numbers without running our credit turned into accurate payments. Smoothest process we have had yet. Thank you to Sam and Mr. Ali Khan for crunching the numbers making both parties in agreeance.

amiryazdi

Jan 21, 2013

Sam and Ali were fantastic. they went above and beyond to make sure I got the car i wanted and it was a great experience all around.

Lrapier7

Jan 20, 2013

Ryan was a very professional, knowledgable young man. I did NOT go in to buy, rather preview cars prior to my current lease end. Ryan was helpful in the otherwise stressful annoyance of car dealerships. I ended up walking out with a new car because of him.

cker7

Jan 17, 2013

We had a great buying experience the staff was good in helping us thru allthe paper work and financing ,Mr. Cho did a lot of running around for us to complete the dealthank you...............

PeggyE960

Jan 13, 2013

Usually negotiating with a car dealership is one of the least favorite activities on people's list of things to do. I know it has been on mine. Not this time.... This was the most fun I've ever had buying a car! Maybe it was the people involved, the particular car, the vibes swirling round that crisp Saturday afternoon, or maybe it was a combination of the three. Call it car karma--something was definitely different about this experience, this place, and this time.I saw this Infiniti M35 on the internet ads early Saturday morning and exchanged a couple of brief emails with Michael Stafford about the color of the car as it was not listed in the ad. When I arrived at Cerritos Infiniti and met Michael, I was very much put at ease by his personal and professional demeanor. There was no pressure whatsoever. He was very patient in explaining all the features of the car to me, listening to my story, working with me to forge a workable deal. And he was personable and funny--we clicked and he made sure I was comfortable throughout the process. I enjoyed working with him as a person. Even as he was doing his job, the mantle of "salesman" was not oppressively evident. This is the mark of a man doing a job he enjoys and doing it well. I appreciated that about Mr. Stafford. And I appreciate Cerritos Infiniti that they would value customer service so much that they hire people with nuanced sales talent and people skills over high pressure, hard-driving types. I also want to comment Paul Kim in Financial for his calm, easy, no pressure, no rush approach to completing the process. I enjoyed working with him as well. Cerritos Infiniti, you have quite a team there if everyone on staff is even close in demeanor and ethics to these two gentlemen. I feel like I have two friends I want to say "hello" to when I visit the dealership over the coming years!Sincerely,Peggy Eaton

suyeonjo

Jan 11, 2013

This dealer is most near from my home area and my friend recommended this dealer.Mr. sang Cho was very kind enogh for me to choose, buy ex35.Mr. Cho was too professional to explain about this car in detail.I am very satisfied with my new car ex35s design,performence ,power and much more.I would like to recommend this dealer and mr. cho to my friends.

Debbie Lev.

Jan 8, 2013

I bought new Infiniti G37 Coupe. The experience was great. I was assisted by Eric McCance which was outstanding! Eric is very professional, knowledgeable and above all- honest. He answered all my questions, was very patient with me, and made all the purchasing process easy and smooth. If you are looking to buy a car, I would recommend with all my heart to choose Eric McCance as your salesman.

Bettie52

Jan 7, 2013

I'm very happy with my G 37 auto purchase and the seamless process. John and Sang were extremly helpful. Thanks for the First Aid Kit!

Eric.Chung

Jan 6, 2013

I want to take this opportunity to notify all prospective car buyers that Michael Stafford is the dealer you want to work with and that the entire Cerritos Infinit team is outstanding. Michael first assisted me over the phone and I was so impressed with his business acumen that I knew I would end up purchasing a vehicle from him. I would like to acknowledge Michael as he was always helpful, very professional, and had endless patience with my constant questions and concerns. He ultimately provided a final product that truly pleased me. Michael is an asset to the entire Cerritos Infiniti team and he will always have my business.

Shanasosa

Jan 6, 2013

After having it up to HERE with 3 other dealerships, my girlfriend suggested I try Cerritos Infiniti, where she is currently leasing her 2nd car from them. Readers digest version: I HAVE NEVER BEEN HAPPIER!!After practically begging Mercedes to sell me a car for two weeks (all I got were canned email responses), after dealing with 2 other dealerships who approved me for a loan but were ripping me off on the interest rate, I went to Cerritos Infiniti. I have driven or been in almost every car...I had my heart set on a BMW but after driving the Mercedes it felt a little more roomie although the ride wasn't as smooth. I was torn. I have never been in an Infiniti....it wasn't even on my radar. That was my first mistake. This car (I got the FX) drives like a dream...it feels solid on the road, tons of room on the inside, luxurious....I don't even know how to describe it because I have never driven something like this. It's incredible.Michael Stafford was my sales guy. No pressure...no hard sell. He happily showed me and let me test drive so many cars. I had my heart set on a sedan, I'm glad my friend was with me. She knows me and gently guided me toward the FX. It's a beauty and even though it wasn't the most expensive car I looked at Michael was so cool when I decided on that particular one...didn't try to up sell me. Well, he's just cool, period. He took such good care of me, from start to finish and beyond. My husband is in sales so I'm pretty savvy when it comes to telling if I'm being hussled.I've never had treatment like this at a car dealership before. From the minute I walked in and was greeted by the receptionist, every single employee I encounterd all the way to the finance guy (I can't remember his name but he was awesome) everyone was happy and friendly. It must be a great place to work! I was especially impressed when Bill Stephens (the GM) repeatedly checked in from start to finish just making sure things were going smoothly. He's a hands on guy and you can tell he cares his customers are happy. Not only did they make sure that I was legitimately happy with what I was driving away with, they made the buying/financing process painless. They clearly explained the extras I was offered (gap insurance, extended warranty, etc), the interest rate they gave me was 1/2 of what any other dealership I had been approved at gave me. I walked out of here knowing exactly what I had just purchased.I don't put miles on my car very fast but I can say in all honesty that I am looking forward to the day I get to go hang out while I get an oil change. :)

laijeffy211

Jan 5, 2013

Usually, for my family, going to a car dealer means hours of pointless arguing with an end result of essentially nothing. However, not this time. Sang and Luis made the whole process of getting a new car quick and simple. They were friendly and quick to answer all of our questions. In the end, we went home in the brand new JX35 we wanted, for an awesome price. If you ever want a new Infiniti, go find these two!

camellin77

Jan 4, 2013

Great experienced they took time to show all the driver assistant controls, all the sensors and everything our car came with. They were friendly and courteous.

Eddie Bai

Jan 4, 2013

I was originally going to go with a different dealership, but i was persuaded by a friend to check out Infiniti. Admittedly, it was not my first (or second) choice. What made me change my mind? I was blown away by the friendliness of Grace, professionalism of Sang, and efficiency of Peter. Absolutely wonderful Cerritos Infiniti! You are the standard for best in class!

JaeJin

Jan 3, 2013

I really liked that they have really tried to match my price range with honest work. The paper work was little bit complicated than usual but it was overall good experience buying the car.

lorenz3

Jan 1, 2013

Mr. Robert Crow helped me so much to get my dream car. I was lucky to work with him because he was the one who made it all possible. He's a very nice man and very very friendly! It was a pleasure working with him! Hopefully i will get a chance to work with him again in the future for my next Infiniti. Thank you so much Mr. Robert!

SDelaCruz

Dec 27, 2012

Our experience with Cerritos Infiniti was excellent! We first went to the Westminster Infiniti dealership and did not have a good experiance with the sales team. Luckily we met Sam at Cerritos and he worked with us to get us a great deal! He is very pleasant and has a great attitude!

Junnytony

Dec 26, 2012

I walked into this dealership not really expecting to buy a car but the exceptional service I received and the very helpful and friendly sales men changed my mind quickly. They made me a deal I couldn't refuse!

Tommkimmy

Dec 25, 2012

Went on christmas eve to find the perfect car for the perfect price. He was extremely friendly and helpful throughout the entire process of purchase.

dmsjws

Dec 22, 2012

The sales staff was kind and courteous. They were willing to negotiate price on the trade in. Their price on the used car for sale was very competitive. The salesman was excellent. The financing staff was excellent.

Beshoy

Dec 18, 2012

I've been looking to lease a car for a while and wanted to take advantage of the winter sales that almost all the car dealers have this time of year. I started by Infiniti because my brother has an '09 Infiniti that he loves to drive. Once I got to the dealer I was greeted by Sam Rabadi and I had a conversation with him about what I'm looking for and my price range for monthly lease payments. I was impressed that Sam remembered my family from '09 when he sold us my brother's car. I was also impressed with his sales skills; first, he wasn't pushy like other sales persons I've met before in other dealerships I visited. Second, he actually paid attention to my requests and my price range and didn't try to force a car on me that I couldn't afford. He advised me to take a test drive for the car that I choose to get a feel of it and it was a nice long test drive, which I liked because I didn't feel like I was rushed to make a decision. Once we got back to the dealer he gave me and my family the time and room to make a decision, which again, other sales persons I've met before never offered. When it came time to talk prices, options and mileage he was very detailed and gave me different prices on paper so I can compare and decide which one is better for me. Sam got me a really good deal, a deal that I was surprised I got from my first visit to the dealer and without even arguing over the price. Another thing I liked about Sam's deal is it didn't have a surprise or hidden fee at the end so whatever we agreed on during our conversation it was the same price on price. Something that made me trust Sam more was the amount of customers calling him on his cell phone trying to make deals and get prices. It didn't bother me that he was getting calls because it made me feel more comfortable towards him; if a lot of people are calling him for deals then he must be really good at what he does and he treats all customers the same. After signing the papers I had to go run an errand and Sam assured me that he will get the car cleaned up and ready for me by the time I come back and again, he kept his word. When I got back to the dealer the car was waiting for me on the red carpet and Sam took me to his office to sign some papers for delivery then we went to the car where he spent over 30 minutes with me showing everything about the car and its features. I'm very pleased with my lease and I'm happy that it went as smooth as it did. I feel like Sam is not a sales person, but a friend. He is someone I can recommend to my family and friends to pay a visit to for a great car deal. Sam was professional and friendly and that's how a dealership should be.

ForzaFun

Dec 17, 2012

My wife and I are very demanding consumers. Robert handled us like a pro. Robert spent most of the day with my wife trying to figure out the perfect car for her. I showed up at the end of the day and decided I didn't want to make a purchase. I applaud Robert for not turning his efforts to the high pressure sale as we walked out. He handled our unrealistic demands very well. My wife and I have purchased many cars in the past and we feel out the negotiation room with our crazy demands, His patience with us made me go back and purchase a car from him two days later.

nobu.ishii.3

Dec 14, 2012

From the beginning of our interaction via telephone, Mr. David Baker was excellent in assisting us with information about the vehicle we were interested in as it was probably the cheapest on the lot.When we arrived at Cerritos Infiniti, we were greeted by another associate who let us test drive the vehicle and then went to get Mr. David Baker as we requested.Mr. David Baker was very courteous and was not pushy. He actively(running back and forth with the different numbers) helped us make a good decision on the vehicle. As we came to close the deal on the vehicle, we were introduced to the Finance Director, Mr. Paul Kim. His customer service skills was less than favorable.We were very impressed with the positive enthusiasm of Mr. David Baker and we appreciate him for taking the time to make us feel important.

Sunshine Olsen

Dec 13, 2012

Sam was great... helped pick the right car for me, knowledgeable and friendly. He provided useful advise and treated me like a person, not just a transaction! We even shared stories about our kids.

lbkevo

Dec 11, 2012

The salesman was very helpful. I changed my mind a couple of times and it did not phase him. He made the adjustment without missing a step and showed me what I to see and drive. The financing stage of the deal was done in a reasonable amount of time and done very professionally. No problems at all.

naghie

Dec 11, 2012

This dealership was extremely pleasant to work with. We got the car we wanted at a great price. Sam Rabadi helped us and could not have been more helpful and friendly! He made sure that we were taken care of from the beginning to the end.

mghesser

Dec 11, 2012

Sam sold me my new car. He is really a top notch salesman and made this car buying experience the best I have ever had. He was great to work with. I would definitely recomend him to a friend. I will also be looking for him when it is time for me to get another car.

Demetrice Haynes

Dec 10, 2012

I am a recurring satisfy customer my Salesman was very professional. He provide an answer to all my questions, and continue to follow-up with any concerns after the purchase. I beginning to love my new G37 great car it was a pleasure working with Cerritos Infiniti and I highly recommend this car dealership.Ms. Demetrice Haynes

Fofo

Dec 10, 2012

I would say I love Infiniti because those people they are so friendly and helpful , they take the time to explane every thing with a smile , I only deal with them

Hyk022

Dec 10, 2012

Sang helped me get into an Infiniti in a simple and quick manner. The whole deal went smoother than I could have ever expected - figured out all the terms, signed the papers, and drive my new G37 out of the dealership in the same day. It was also nice having a Korean speaker for my mom to understand the whole process.

andresarev0210

Dec 7, 2012

Me and my mother needed to get rid of a QX 56 and no dealer wanted to take it but when we went back to infiniti and spoke with sang cho he made the impossible, possible. He also helped us get into a brand new car.

Bbowman

Dec 7, 2012

Sang,Sam and Gabrielle were friendly,helpful and made the difference in my decision to purchase a vehicle. They should be commended for their professionalism.

Dannynguyen19

Dec 4, 2012

Sam was very pleasant to work with. I can't emphasize how much is willing to listen to what you are looking for and very accommodating. He's such a hard working man to get you a great deal and such a sweet man. I highly recommend asking for Sam when you are considering Infiniti of Cerritos.

jcal2012

Nov 30, 2012

I liked the fact that I got greeted right away. You had donuts and beverages :) Travis was such a great help towards making my choices and his customer service was awesome! ! I recommend you give him a bonus this month. He introduced to me my audi A4 :) which I love. Had such a great time! Thank you so much for the introduce me to the wonderful world of luxury with style. Joshua Chacon

iLoveMyg37

Nov 30, 2012

Thanks for an awesome buying experience, Michael! You did a great job with helping me get the most value for my trade-in + you took your time answering all the questions I had prior to making a purchase.

u04572

Nov 29, 2012

Robert Crow was a great salesman, convinced me to purchase a 2012 FX 35 Infiniti. Very professional.Sang Cho, very professional, showed me how to use several features on my car, very appreciative.Issac Diaz very profesional, very helpful young man.

Andyshin89

Nov 29, 2012

Got my new g37 last night. Sang had me in and out very quickly and i got exactly what i was looking for. I highly recommend him to anyone looking at an infiniti

TalhaMemon

Nov 28, 2012

Sam is an amazing person. He will give you the best deals. He's great at getting a feel for what you want and recommending what would work best. All in all, great customer service. Very different experience from a typical car dealer. He'll treat you like family.

Jasalehernandez

Nov 27, 2012

Cerritos Infiniti made purchasing a car a pleasant experience. Both Sang Cho and Sam Rabadi gave amazing customer service with their "no pressure" environment. I initially went in for a used car but after a few questions, they found me a better deal and ended up with a G37. I could not turn down the offer! Upon purchasing the car, Sam was sweet to enough to help me set up the car. I already felt part of the Infiniti family. I would definitely recommend this dealer to anyone looking for a car but also, renowned customer service and professionalism.

jdrlsuh

Nov 26, 2012

Sang was great to deal with, very upfront and no pressure. Gave me the greatest deal on my G37 coupe. Thanks so much on my second Infiniti. I will surely recommend him for anybody's purchasing/leasing needs!

pakipryde

Nov 23, 2012

I have bought over 3 cars from Cerritos Infiniti. No hangling for price, They give the bottom line pricing and the experience is exceptional. Sam is a great sales person, frinedly and prompt. Ali is the best sales manager a team can have. He is out of the world with his service. I will keep going back to them and highly recommend them for the outstanding job they are doing. Keep up the good work guys :) A very satisfied and happy customer!!Zee

ruth shen

Nov 20, 2012

i like Sang Cho never give up,even i changed my mind and he still call me until i come back to bought the car.

ASharma1980

Nov 14, 2012

The team here at Cerritos Infiniti is by far the most honest, professional, and sincere group of individuals when it comes to car buying. They were straightforward, responsive, and very friendly. Sam and Ali truly made me feel very welcome and very accomodating!If you want to buy or lease a car, I would just walk in an ask for Sam. He will handle it all for you!

monteguy

Nov 12, 2012

Great Job John !!!!!!!!!!!!Great place to do businessI will buy from you guys again !!!!!!!!!Great customer service easy to deal withSang is great sales guyI can only say all THE BEST Will advise my friends and business partners to stop by CERRITOS INFINITIThank You

trey33

Nov 9, 2012

Excellent customer service, Sam definitely went above and beyond to help me get the exact car i was looking for. Definitely will recommend him to my friends and family.

tiffyo

Nov 8, 2012

Sam's customer service was above and beyond the call of duty. I left Cerritos Infiniti feeling like I received the best deal possible. Sam didn't make me feel like I was merely a sale; he made me feel welcomed, informed, and appreciated.

Brooklynhw

Nov 1, 2012

Excellent customer service, our salesman Sam was absolutely amazing, very knowledgeable and not to pushy. I especially appreciated how he went above and beyond to satisfy the needs of my family and I while we waited.

Judithkamel

Oct 30, 2012

I am very happy with my experience at Cerritos Infiniti. Sam Rabadi really worked hard and got me the deal and car I wanted. He was knowledgable and very nice.

junglequeen

Oct 29, 2012

This is the second car I have purchased from this dealership. Although there are other Infiniti dealers closer to my home, I will go the extra mile to come here for the exceptional customer service.

romerica

Oct 23, 2012

Eric McCance made my buying experience very comfortable and smooth! Took the time to answer all my ?s and concerns, he went above and beyond my expectations. Couldn't ask for a better experience!

stanleyng2003

Oct 23, 2012

me and my wife looking for jx35 we went to cerritos infiniti Sangcho was extremely helpful in fiding a car we want with no pressure and gave me a time to make the best decision. Thankyou cerritos infiniti and sangcho.

jx35

Oct 22, 2012

I am a proud owner of a JX35. I would recommend it to anyone who is looking for a mini van or suv. This is my first luxury SUV. I don't like to spend that much on a car but it is worth every penny. I first looked at JX35 at Glendale Infiniti, but they would not give me a good deal. So a few days later I drove to Cerritos to see other cars and while I was there I stopped by at Infiniti to look at JX35. While there I met Michael Stafford who gave me a great deal on my JX. I was not that ready to buy but the deal was so good that I could not go hone without buying this car. To keep this short, Mike was so helpful and honest that I did not have to wait to think about this deal. I just said yes. I also loved the Manager John Barrett who also helped and gave me good deal. He was honest and simple to work with, gave me great Interest on my finance. Cerritos Infiniti was so good to me that I went back and leased another G37 two days later. Again, Mike gave me a deal so good that I had to come and lease this G37. So now I have two Infinitis at home. People think I am a millionaire, but it is not that expensive.

ceciliarodriguez119

Oct 22, 2012

Sam Rabadi was an exceptional person making my car purchase an easy experience, He is such a nice person and explain everything to us from beginning to end. I will definitely recommend him to my family and friends.

Jay0201

Oct 15, 2012

Before going down to the dealer I looked at their inventory online. Michael was the sales person to call me back. Being that this would be the third time I have purchased a car from a dealer I was not expecting the service that I received. After speaking on the phone and discussing my situation, Michael told me to come down and he would be able to help. Once at the dealer we looked at the cars and discussed the numbers. I drove off with a car that I love that has all the options that I wanted. From start to finish, Michael was very helpful and professional. When looking for the next car I will not hesitate to go him see. Thanks for all the help!!

kaseyb79

Oct 14, 2012

I gave the ratings I gave because the customer services and the quality of work was great. The pricing monthly was in my price range. The staff at the dealer are friendly and make you feel welcome. I would recommend this dealer to anyone because they get the job done in a timely manner.

young94

Oct 11, 2012

I did a lot of research before I bought my first car. I ran across Cerritos Infiniti. My Sales Person happened to be Michael Stafford. In the beginning, I had an issue with one of the other sales people, however Michael more than made up for it. He made the whole experience fast, informative, and exciting. If I had to do it all over again, Michael Stafford would be my go-to guy. Now, I have my perfect little dream car and even though the sale is done, I am still treated and greeted as a first time customer everytime!!!!

MsJ

Oct 11, 2012

As a woman we sometimes feel overwhelmed when going into a car dealership alone. When Mike came to assist me he was very helpful, and I did not feel pressured or rushed. I am a current Infiniti owner and was looking to upgrade. He gave me several options to choose from and made me feel comfortable. He was a really nice guy, compared to other car salesmen that i have met in the past, he was patient and took his time to really help me out. This was the most pleasant experience I have ever had while car shopping. He took his time and even followed up with me the next few days after I left the dealership. I am sending all of my friends to Mike!

proberson

Oct 11, 2012

Michael Stafford was very helpful, and knowledgeable of what I was looking for and my type of situation. Michael helped me every step of the way. His attitude was great and very pleasant he was very patient throughout the whole experience he was just what I needed. I highly recommend visiting Michael when it's time for a used/new car!. I would like to add a "Big Thank You" to The General Manager Ali who was also simply wonderful for accommodating my schedule. They both really went out of their way to make my experience an easy transition. From the initial information I received via email from the dealership to the moment I drove off the lot with my vehicle. Infiniti of Cerritos truly made it a pleasant experience for me. I would recommend this dealership to everyone!.

rncolson

Oct 11, 2012

I came into the dealership looking to get a used vehicle. I was expecting to be financed on a car for at least the next 5 years or so. Instead, Mike ran my credit and found the best deal to fit my situation. Turns out I qualified for a recent graduate program that allowed me to lease a new vehicle. The next day I was blessed to drive off the lot with a brand new car that I will be leasing for the next year and a half in which case I will be able to continue to lease new vehicles from Infiniti for years to come.

rsalcocer

Oct 11, 2012

Sam has definitely been thee best salesperson we have ever dealt with! He knew exactly what we wanted, stayed within our limits to get us into the car we wanted. Definitely will recommend this dealership and Sam to friends and family! Thanks for everything Cerritos Infiniti and Sam Rabadi!

rcbrooks

Oct 9, 2012

Went there to look at a used car and ended up buying one within a few hours. Working with Mike was very quick, he appreciated my businee and respected my time and treated me like a friend. I definitely recommend him to anyone and will be returning to him for my next cat.

drewx360

Oct 8, 2012

Sang Cho was very friendly. Not pushy like most car salesmen. After I fell in love with a 2006 G35, he helped us get a great deal on payments. I highly recommend him to everyone. I was very satisfied with his services!

spinlyric

Oct 8, 2012

Mike has always had the best customer service since I have been with infiniti. He expplains things very thoroughly and I can trust what he says.

veve2427

Oct 8, 2012

I rated this dealership with the highest rating because it a great dealership with exceptional employees. They are all very helpful, nice and accommodating. This dealership has great customer service and always goes up and beyond to make sure you are happy and satisfied. I will definitely recommend this dealership to everyone I know.

matttess

Oct 8, 2012

The service and ease at which I was able to put together buying my new QX56 makes a big difference. All my questions were answered timely and I was able to get the car I wanted with the payment options I wanted.

montymb

Oct 7, 2012

Sam was the consumate professional. He knew exactly what I was looking for, the price I was willing to pay..he made it happen.I didnt feel hassled, haggled, and was out in no time...driving a brand new infiniti G25..thanks Sam

Ksbradley85

Oct 6, 2012

My Wife and I went looking for a used Infiniti Qx56. Although they didn't have any in the lot, they had no problem showing us the newer ones. They explained to us the subtle differences. And I was almost immediately sold with out even viewing the one they didn't have on the lot. They eventually showed us the used 2010 QX56 and my Wife and I fell in love with it. Overall we were more than happy with the overall car experience and look forward to hopefully shopping with Cerritos Infiniti in the future.

bikasan

Oct 3, 2012

Sam was simply wonderful. He helped us from start to finish. His attitude is really sweet and he is really efficient. The general Manager Mr. Ali also was simply wonderful. They really went out of their way to make my experience terrific. I would recommend this dealership to everyone. I love cerritos infiniti as well as my AMAZING new G37!!!

phij

Oct 2, 2012

My wife and I had a great experience with Infiniti of Cerritos. We were greeted and helped by Robert Crow who was extremely helpful and friendly. We were in a recent car accident and needed to get back into a good car quickly. Robert helped us find a used Toyota in great shape that we bought the same day. We got a good deal too. And great help with the financing. Overall a great experience. I would recommend Robert and Infiniti to my friends.

jcisner3

Sep 30, 2012

Sam Rabadi was the best salesman to date, I will definitely recommend him to my family and friends. Thank you for making my Infinity purchase such a great and easy experience.-Jose C.

Jessphillips86

Sep 25, 2012

I gave a GREAT rating because the process I went through was pain free and every step was outlined to me so I was prepared every step of the way. This is my first vehicle purchase and I will definietly be coming back to Cerrios Infiniti to purchase my next car.

vickie.l.braden

Sep 24, 2012

It was time for me to trade in my late husband's beautiful 1990 classic Mercedes, it was incredibly hot, I'd been car shopping, was getting frustrated and was ready to give up...One more stop at Cerritos Infiniti.Then Sam stepped out in the heat, with a welcoming smile and genuinely ready to work with me to solve my car needs. He met me at the car I had found online and spent all the time I needed to answer my questions and listened to my financial needs to be able to make the deal work for me. He was very sensitive to my situation and request to make this "as painless as possible"Throughout the process, at each challenge Sam brought in the right Cerritos Infiniti team member to find a workable solution - no pressure at any point, including giving me time to leave for lunch think about the details and consider the options. After a lunch we came back to complete the paperwork and I drove off in time for a great dinner.Sam even peeled off the parking sticker for my apartment complex making the transition really painless.I want to thank the entire team for making a really personal and difficult choice, easier to go through - the only part I would have changed would have been if you could have humored me a little more regarding the trade-in value,for sentimental reasons!!!!But thanks for making it possible for me to start the next new adventure with my G35.

peejay12

Sep 23, 2012

The internet sales manager that I worked with in purchasing my vehicle was very informative and helpful in the process. He was willing to negotiate the price to a point where I was comfortable in buying my new car. The follow-up was also very good. I didn't feel too pressured into buying the vehicle, and in a way, I was pretty comfortable during the whole process.

akika

Sep 20, 2012

Such a great experience. Everyone was very friendly and helpful, even the finance officer. I would definitely buy another car from them. Sam is one of the nicest, most honest and helpful salesman I have ever come in contact with. He absolutely made me feel at ease and taken care of. I felt like family with him. All of my questions were addressed and answered in a professional manner. As my first time buying a car, this experience was easy and enjoyable. Thank you Sam!!!

dustin.jones.94

Sep 18, 2012

They were nothing but nice and very I felt like I could trust them. They gave me a fantastic deal on my trade in and my lease was surprisingly reasonable. I walked out of there with a smile on my face and a few new friends! Thank you Cerritos Infiniti!

mslichte

Sep 6, 2012

I bought a 2007 G35 from Michael Stafford. He provided impeccable service and went above and beyond the call of duty when 2 weeks later I couldn't get in my car due to what turned out to be a dead battery resulting from accidentally leaving the car in accessory mode (still getting familiar with the push start). This was on a holiday weekend and Michael made a house call. Within a half hour of us calling him our car was up and running! This was a unique situation and he saved the day. I highly recommend working with Michael. Overall the dealership was friendly and clean.

pmoran

Sep 6, 2012

A very pleasant surprise. It is great when something actually exceeds your expectations. Cerritos Infiniti provided the best car buying experience I have ever been through - Fast and easy. Our Sales professional, Eric McCance and the General Manager, Bill Stephens went out of their way to make sure we bought the right car - They treated us like Royalty. Eric even came in on his day off to make sure he was there when we picked up our car. This is a great place to buy a car. Rare to see this kind of service these days. We told all of our friends about the experience we had.

oric.delacruz

Sep 6, 2012

We visited Cerritos Infiniti to inquire about the new JX35. We were welcomed by Rizzo Kesodia who is very friendly and knowledgeable. He showed us the inventory and the different options we have. Took us on a test-drive and carefully explained all the car's extensive features. Since the car that has the specs that we want is not available on the lot, he took our information and did his research. On Sept. 3, we were asked to come back to the dealership because they found the car that we want. We were assisted by Sang Cho. Just like Rizzo, Sang is very accomodating and friendly. We went over the specs, crunched some numbers and before long, a deal was made! After a few minutes, we were led to Ellisa Allen from finance to wrap-up the contract.Overall, dealing with this guys is a breeze! Very professional! We will definitely come back to Cerritos Infiniti for our next car.I highly recommend this dealership.

rcarmona

Sep 4, 2012

I came into the Cerritos Infiniti location on Aug. 30th and spoke with Sang Cho. I had first heard about Sang from a co-worker who would rave about a great deal he got from Sang. When I decided I was in the market for a car I asked my co-worker for Sang's information and I don't regret it! Far from the pushy sales person I expected, Sang was refreshingly friendly. He understood my circumstances and tailored the deal to fit my needs. After my lease is over I can't wait to work with him again!

ncredo

Sep 2, 2012

I had a very pleasant experience at Cerritos Infiniti. Sang was extremely helpful in finding a car within my budget and expectations. The no pressure staff explained financing in detail and gave me time to make the best decision. I look forward to doing business with these two individuals again in the near future!

ZuzeeQ

Aug 31, 2012

Robert Crow was very friendly and helpful. He answered all my questions to the best of his ability. I highly recommend him to new customers very relatable.

Mac1990

Aug 28, 2012

We went to the dealer to buy one car, but found the perfect car for our daughter who was about to graduate. Great, price, great service from Mr. Sang Cho. He worked hard to get us the best deal and we really appreciate it! Go and see him. He's the nicest salesperson I dealt with in a long time

l_ricardo10

Aug 22, 2012

Very pleased with the helped from Sang Cho very knowledgable and friendly. Was very patient with us even after I had walked out a few times. Overall very satisfied with my purchase and with te customer service I had.

equintana07

Aug 21, 2012

It was a pleasure working with you guys! I felt a genuinely distinctive care towards my family and I during the smooth and effective process of purchasing my vehicle! I would most definitely refer my closest family and friends to work with these great gentleman. World class customer service! 5 stars is an understatement. At the end of the day I was happy and so was my family. Thanks again.

bdjones21

Aug 21, 2012

THESE GUYS ROCK! Initially I was a little hesitant when my sales man Sam continued to try to explain how leases and terms work, but after I was firm about what I wanted these guys came thru and delivered. Sam is a sweet older gentleman, who really gives you his very best. John, his sales manager, is a hip comedic guy who is fair and definitely takes care of his customers. These two were able to get me into a car when I really thought I was there to inquire about ending my lease early. John found me a cute black on black g37, but advised me that it had been customized at no charge. The car is such a head turner. I have received tons of compliments of my custom IPL grill. I did have some minor set backs but the whole team went above and beyond to ensure that I was happy. All of the sales reps here are gentlemen. One sales rep even took my friend and I to get some snacks while we waited on my car to be delivered. And each time I have returned to the dealership he has been a tremendous help. I dont know his name but I wish I did so that I can include him as one of the reasons why I would refer ANY and EVERYONE to this dealership. Good Job Guys! -Brandie

kimproh

Aug 16, 2012

Final price is very important things people who looking for Car.But I think they keep in their mind and do not tell to customer.when I meet the document working . they add so many things like insurance or additional warranty service my happiness face turned to dark.

All5

Aug 15, 2012

Im honestly very pleased with my overall experience. Sang and Ali made my experience so pleasant. Thank you guys. I would recommend this dealership to everyone!!

calvinoh76

Aug 15, 2012

I would highly recommend this dealership to anyone looking for a new car. The entire staff I dealt with were professional, friendly, and most importantly, honest. I was very pleased with our sales person, Sang Cho, as he made sure that I understood what my options are and that I am comfortable operating the complicated features of my new vehicle. He was unlike most other sales person I've dealt with in the past in that he was never demanding and was willing to work with me on anything to make me feel comfortable. The entire process, from walking into the dealer and driving away from it on my new vehicle, was as simple and streamlined process as I could've possible imagine, thanks to Sang and Paul.

kimvo1978

Aug 7, 2012

False promises by salesperson. Didn't get the service or things I was promised. Said whatever to sell me the car. But it was my my fault for trusting him. Contacted my salesperson and he made me feel like it my fault. Definitely going back to BMW after this experience. Would not recommend to any of my friends or family. Kim Vo (626) 676-6472kvoishereatgmail.com

sandy4soccer

Jul 27, 2012

We had a great experience as soon as we arrived at the dealership. The team there was very professional and friendly. We are highly recommending Cerritos Infiniti and our sales person, Robert Crow. Robert, Ali and Paul worked with us on the transaction and helped us get the car that we wanted. Overall, we are very satisified with the great care given to us by Cerritos Infiniti and we are very happy with our new sedan.

axr4321

Jul 27, 2012

I had the best car leasing experience at Cerritos Infinity. The sales rep was very efficient and very detailed when reviewing my options. By the time I left, I felt extremely satisfied with my purchase. As I discussed what I was considering in my next car, the sales reps were very helpful in giving me information to help me decide what I wanted; what I appreciated even more is how they were not pushy or demanding. I will definitely recommend these sales people to anyone I know who is considering purchasing a car.

roseandwes

Jul 26, 2012

Mr. Rabadi was so informative & helpful in every way possible. Super knowledgeable with all the vehicles shown to us, a people-person with a great personality, eager to show us what your dealership has to offer, and walked us through step by step. Mr Rabadi made our visit one to remember, and also tell all our family and friends to go & meet him and hopeful become a part of our new "Infinity Family." Mr. Kim was very quick and knowledgeable in his work. Thanks so much Cerritos Infinity! We will definately be back soon!

G37Cowboy

Jul 25, 2012

Great dealership, nothing shady, everything that was discussed and agreed upon over the phone was delivered. Sales consultant picked me up from the airport as I was flying in from out of town. Made sure I had a motel to stay in for the night. Another salesman followed up with me the following morning when I drove the vehicle off the lot when the initial salesmen had the day off.

ironbear

Jul 20, 2012

Friendly, Courteous, Patient, Knowledgeable, and above all Honest. This was our second visit to Cerritos Infiniti and Eric McCance greeted us warmly both times. He was very patient with us knowing we had not purchased an automobile in 10 years. And did we ever pepper him with questions for which he had the answers. Eric worked with us to obtain an outstanding deal on the used FX we purchased. We feel strongly we could not have purchased a better quality auto at the price we paid or have been treated any better during the buying process. We would suggest any potiental car buyer should look up Eric McCance at Cerritos Infiniti.

snowshad

Jul 19, 2012

Great fast service. Both Ali Khan and Sam Rabadi provided excellent customer service. Excellent deal with an amazing car! Very friendly people, very easy going.

JaimeM21

Jul 18, 2012

I came into Infiniti with a car in mind to test drive and possibly purchase the same day. Sang Cho approached us immediately and found out the reason for our visit and quickly let me know he was there to assist me with anything and answer my questions. I really appreciated that he didn't come off pushy at all. He really was there to answer my questions and made me feel comfortable. Another thing I really liked about Sang was that he didn't talk to me like I was a female purchasing a car. I went to several dealerships and because I am a female the sales person would only speak of how pretty a car is or what cute amenities the car had. Sang showed me those but that wasn't the main focus. We went over how many cylinders the car was, the horsepower, the gas mileage, how the drive is on and off the freeway and also how it compared to other luxury vehicles. During the purchasing part of the transaction Sang was completely patient with me. I went through about 3 or 4 different car colors before I made a decision. He could have easily become frustrated with me. But he didn't show any signs up frustration. He was completely patient and he let me know that I needed to be completely happy with the color so he understood and was ok with my indecisiveness.Through the 3 or 4 hours at the Infiniti Dealership Sang was there by our sides helping us in anyway he could. Even after the purchase and days later Sang has reached out to make sure that I am enjoying the car and followed up to see if I had additional questions that may have came to mind after I left.

Jabez.manzanilla

Jul 16, 2012

Mr. Ken Carter was the nicest, friendliest, and most patient agent i worked with. My dad and i searched for a car suitable for me for 3 weeks or more and have been to 8 dealerships (2 honda, toyota, audi, bmw, lexus, 3mini) and honestly, he was the best out of all the agents i had spoke with. I will not only recommend Cerritos Infiniti, but I will also make sure I recomment them to Ken. Dealing with me & my dad is not easy but he stayed so understanding all through out our stay in cerritos infiniti. Honestly, i couldnt have asked for a better service. Personally, we know a few agents as family friends but we chose to close a deal with Ken, whom we just met that same day i bought my car.

Sweetdulceg

Jul 16, 2012

The customer service at the dealership was great. Sam was very kind and respectful. He kept our needs in mind and worked to find a vehicle that suited our needs. He was attentive at all times and made sure we were comfortable. I would definitely recommend Sam to friends and family.

Dominique2.0

Jul 13, 2012

Sang impressed me by promising he would take care of my worries about purchasing a used car and any problems that might "pop" up. Sang checked the service dept in regards to my 50/50 warranty - I wanted to be sure if I had any problems with the car the dealership would take care of them.

Brian1768

Jul 13, 2012

David Baker assisted me with a beautiful 2008 G37 coupe. David was very professional and knowledgable about the car and never rushed me into making a decision. He was curtious of my time and the transaction moved quickly. Also, Paul in finance was extremely helpful and that process couldn't have gone smoother. I would Highly recommend Cerritos Infiniti and David Baker. Great car buying experience! Thank you very much, I really like my G-coupe.Brian W.

ronirobles

Jul 6, 2012

The sales transaction was great. Both Mike Stafford and David Baker were super helpful and made the whole experience relaxed and easy going. I wish I could say the same about the service department. We made an appointment to drop off the car for 6 hours to have the alarm and finishing touches added to the car only to find out at 5pm (after I called for status on the car) that the technician who does the alarm system never came in. Why would you schedule my appointment and not have all the parties that needed to be present to make this happen.I appreciate having a loaner car but that's besides the point.

stealthpark

Jul 4, 2012

Best experience with Cerittos Infinity and Sales Rep. Mr. Sang Cho.This is my 3rd time experience with Cerritos Infinity.I definitely recommend this dealer to everybody.

JoannCory

Jul 3, 2012

My overall experience with Cerritos Infiniti was great! The staff went above and beyond with our request and really listened to what we wanted. Sam was great with my kids, which made buying my car enjoyable and memorable, the way car buying should be. I thank Cerritos Infiniti for the great deal and my beautiful new JX!

Jdelarenal

Jun 28, 2012

This was the easiest transaction ever! Felt like I got a good deal and was only there 2 1/2 hours! What more can you ask for.

andylui91789

Jun 28, 2012

I came to this dealership with my friend who wanted to check out the "G" sedans. Sang came out and greeted us and showed us a 2012 G25 Journey. My friend took it for a test drive, liked it but was still in the process of checking into other brands. Sang understood and gave us further details on this car including the G37 which has more power. Before leaving, my friend and I were given a brochure and business cards and my friend was told to check back once he made a decision on considering the "G" and he will work with us. There were never any pressure to "sell" on the spot. This is one of the better experiences that I had in visiting a dealership.I would recommend this dealership to my friends and have them check with Sang if they want to consider an Infinity.

fshfreek

Jun 28, 2012

I have to rate my experience ! Sale did not go through on particular used vehicle I was looking at . But my experience was very pleasant . Why rate this dealership if no sale ? I have bought many used cars in my lifetime and had many negative experiences ! Typical make you feel stupid , where are you coming from with that offer , trying to break you down for hours , somebody else is coming down to buy it later , etc etc etc . The typical ploys . Her I was treated like a real human ! Haven't seen that in years . I low balled and they high balled , but to my surprise no seem to get offended , no name calling , no dirty looks & no trying to sweat me ! My sales guy ( Robert Crow )was quite cordial with me . Should another vehicle come to this dealership that catches my interest , I would not hesitate to come back because of the respect I got here !

fred58

Jun 26, 2012

Michael Stafford assisted me in my search for a new car. He was extremely knowledgeable about the Infiniti models he showed me. He worked up a very good deal in just a few minutes after I had selected a model. He was amazingly friendly and courteous throughout the process and ranked the best of numerous brands that I was evaluating. I highly recommend Cerritos Infinity and Micheal Stafford specifically.

MAHARKONA

Jun 20, 2012

Michael was incredible. He was super friendly, knowledgeable, and a genuinely nice guy. My wife and I were extremely pleased with the Cerritos staff and will buy from them again.

ripnroy

Jun 18, 2012

I really wasn't looking to buy cpo fx35. I was on my way to Cerritos Toyota for 2012 Toyota 4 runner, I have test drove and picked out couple so my wife can decide which one seems better but since the infinity dealer was first on the location i decided to go in for look. Robert was very personable and tactful. So to make long story short I end up buying used car even though it is cpo. My very first car was used which I bough back in 1974 then always bought new. And I never have enjoyed car buying experience even though I have bought quite a few(10). Here I have to say that it did not take long as I have expected matter fact probably the shortest,and finance people were not bad actually bearable. I mean they are there to make money, so.... Couple days later I had to go back since there were no "wheel lock key" and Robert Y. and Marcy took care of it. I have not got it yet since they had to order, but I hope I have better luck with service dept. than some of people who gave bad review. Salesman, I could not say more good things about him.

MailDave

Jun 17, 2012

Sam was very knowledgeable on all of the cars we looked at and he helped us pick out our car. He was very pleasant to work with. Great personality! Buying our car wasn't a great big headache like it is at most dealers we have purchased from before.

rej2208

Jun 13, 2012

Rachelle is an awesome salesperson. She worked out a great deal for me and got me exactly what I was looking for. Ali Khan was great as well.

hersh2000

Jun 7, 2012

I have been to many dealers but your total package is the best. I had ahassle free time and purchased the model that I wanted. Eric the salesperson was informative and gave me the terms and options that I wanted.Ali Khan did a miraculous job on the financing. I would recommend CerritosInfiniti as the dealership of choice.

Thegriswolds

Jun 7, 2012

Ed Fouch could not have been more friendly, knowledgeable, accommodating, or patient! He was a pleasure to deal with and did not pressure us to buy at all. We actually leased two cars in one week and found John Barett equally accommodating, friendly, and patient. Unlike the other 3 dealerships that gave us quote, John was straightforward and generous during the entire process. David Baker literally ran all day allowing us to test drive numerous vehicles and physically searching inventory to find us the perfect car to fit our needs. We couln't say that for the other dealerships we visited over the prior four days.

tvalencia7

Jun 7, 2012

Eric McCance was one of the most helpful and knowledgeable members on staff at Cerritos Infinity. He knows everything about every car on that lot and has such a great presence about him. During my visit I purchased a used Lexus IS250 and during the whole process Eric gave myself and my father the upmost service possible. Even after purchasing the vehicle he continued to ensure I was satisfied with my car. I would recommend this dealership and especially working with Eric McCance.

marleneg24

Jun 5, 2012

Great price and great car! But they kept changing the deal. Very irritating and frustrating when they tell you something different every day. Plus, after we bought the car we called them several times for questions and they never once returned our call. They sure called us a lot when we were wanting to buy the car, but after we bought the car they didn't answer our phone calls or called us back. Bad customer service on their part.

gapelueveni

Jun 4, 2012

Mr. Stafford was great. Extremely knowledgeable and very helpful. Never did I feel pressured into buying a vehicle. I will definitely recommend this dealership to my friends solely because of the service that I received from Mr. Stafford. Not to mention the great selection of cars.

jeannettec

Jun 2, 2012

I had a very positive experience at this dealership. Ellisa Allen (Internet Director) sat down with me and explained to me in detail all of the paperwork AND the fine print. Grace C.(salesperson) was aware of what I wanted and was very attentive with my wants and questions. She was a pleasure to work with and displayed such professionalism the entire time. Ali Khan was very understanding and showed patience when I had questions regarding finance. I had a very pleasant experience here.I would definitely recommend this dealership to anyone who is looking for an Infiniti!

shannonswan

May 29, 2012

My car buying sexy index shot through the roof with the Infinity 25x AWD. Heated leather seats that hug my body and give my back a warm spa treatment, moon roof, XM sattelite radio, intelligent 4 wheel drive (meaning the car senses when it needs the extra oomph and automatically switches into AWD, otherwise it coasts in rear wheel drive), a personal assistant whenever I need directions, restaurant reservations, theater tickets, etc...Customer service at Cerritos Infiniti. First class, baby. All the way.Ellisa Allen, the Internet Fleet Director, has been part of my extended group of friends for over a decade, but I've never been a savvy car buyer and didn't want her to see what a dunce hat I am when it comes to car buying, so I've always agreed to the wrong deal at unethical dealerships. She sat down with me, went over the paperwork, discussed my options with me AND my dad, smoothed over my negative equity with the General Sales Manager Ali Khan, and then set me up with Rachelle Schroeder. Rachelle took us on a test drive, taught us all about the features of the car (and there are many), made me laugh, and went through the buying process smoothly and professionally. I really like her! You will too. Trust me!Let's talk about the General Sales Manager Ali Khan. He's adorable, empathetic, steered me away from my natural tendency to pick the wrong car for my lifestyle, and made the numbers work gently in my favor. Ali is someone who will tell you the truth and not try to sell you on something you don't need.Paul Kim guided me through the contract process. He's pretty cute. Quiet, spiffy glasses, has that gentle quality about him that helps calm down nervous car buyers. In a word - adorable. For the first time in my life, I understood the fine print. Thank you, Paul!Ladies, if you want a totally comfortable drama free car buying/leasing process, contact Rachelle Schroeder: 866-935-8320. She's young, fun, smart (!), knows what we like and can get you set up with an amazing deal. This is the team you want on your side!Sirs, if you want to up your sexy index, buy an Infinity G25. My girlfriends are all over my new car. It makes the ladies coo.By the way, my parents are jealous of my car. Win! I'll never buy another car without Ellisa again.

mickee22

May 28, 2012

From the start, David was friendly, attentive, and knowledgeable! During the test drive, he diligently provided all the cars we wanted to see and answered all the questions we asked about the car and its features. After the test drive, David made the negotiations painless, and he truly worked hard to get me the BEST deal! If you're buying a new car, I recommend contacting David Baker. Trust me, you will not be disappointed!

kwanyu

May 24, 2012

Sang is a very nice sales person who helped me a lot throughout the whole process of purchasing the pre-owned 2008 G37s. I just randomly walked into the Infiniti dealer that day, and happened to be he was free to show me around, he is not one of those guy that try hard to sell you any car that they have on the floor, he just walked me around and ask me what I like, and I just found the G37s which has the color and good milage that I like. I didn't buy the car that day, because I need to check on other things and want to keep shopping around, but he would not push you or tell you something like make your decision quick, because our cars do sell really fast. Later on, when I went back to buy the car, he was very informative about what sevice they did after they got the car, and showed me how everything works, and set up the bluetooth and driver seat for me before I left the dealer. Try to ask for Sang if you are thinking about getting a Infiniti.

ronnychung

May 21, 2012

Sang Cho was a fantastic sales guy I've ever met, and he was very helpfuland professional!I would recommend this dealership to my friends.

berto1

May 19, 2012

i had an opportunity to transact and purchase my inifiniti 2006g26 with mr. sang cho as my sales agent. this person is very upfront and honest to me without any further ado. i highly recommend mr cho to any future buyers...

Alan Kamenski

May 18, 2012

I visited Cerritos Infinity to get information on my recent purchase of my 2006 Infinity. The dealership that sold the car couldn't help me. At this dealership, Sang Cho volunteered to assist me, as I have no manuals for the car. I only knew how to start the car, but Sang described to me many of the features and reset the GPS and phone features. He even set up my home location on the GPS, pretty cool. Sang Cho is very friendly and went out of his way to help me. I personally judge the quality of a dealership by the people they employ, A+. I will frequent this dealership and refer others here.

vwhitt

May 18, 2012

Ed was great, my husband spoke with him on the phone and everything they agreed upon was met. It has never been so easy to purchase a car... Ed is the greatest!Thanks so much Ed.Sincerely,Viki Whitt

Jesus_everything

May 16, 2012

I spent all day there working with Michael and Sang. We had productive conversation around the vehicle and purchase but also around life and things in common. I was allowed to test drive until my heart's content and never had the feeling that I was not being taken seriously. I'm a repeat customer so I was given the red carpet treatment and that I truly appreciated. They did what they needed to earn my business. I will refer others to Cerritos Infiniti.

Elvisdl

May 14, 2012

Sang cho was an outstanding employee and Didnt try to hard sell. I would recommend him and Cerritos Infiniti to everyone I know. The Dealership was clean and had great places to wait in when having service's done. Sang showed me how the car works and went over everything. Also when I was there at the dealership someone always had a smile on their face. I will be back!!!! And send my friends and family.

nikkihaun

May 10, 2012

Ed, Rachelle, and Bill all helped me to get the car that I wanted at an affordable price. Ed and Rachelle made themselves available to me 24/7 to answer all of my questions that I had, and stuck with me even when I was picky and sometimes impatient. I was searching for 2 months to find my dream car, and Ed, Bill, and Rachelle helped get me into that dream car. Thanks Cerritos Infiniti!

rborelli

May 9, 2012

Ed Foutch answered every question or concern I had. Ed explained everything in detail and told me that he was there for me if I needed him at any time. It didn't feel like a car sale to me. I did my homework and told them where I needed to be price wise and Ed and Ali made it happen. I am a very busy person, but I took time out of my day to send an email to Bill Stevens to let him know my experience. ThanksRich

gomsyo

May 8, 2012

I had one of the BEST experience at Cerritos Infiniti. I bought a used Kia from Ed Foutch & he was the best salesman any person could ever ask for. I was pleased & most satisfied with my experience & will always buy my cars from Cerritos Infiniti. Ed Foutch is a TRUE professional & a blessing.Thankjk you Cerritos Infiniti

Darkstar2116

Apr 24, 2012

I just purchased a new G37 at Cerritos Infiniti and it was the best experience for buying a car I've had. The salesman Ed Foutch was very informative and new the car inside and out. He was very informative and a pleasure doing business with. I was also helped by Eric Habermehl and he was great on finding a price I was comfortable with and helped out alot. Overall this experience will keep me coming back to this dealership as along as I receive service like that. I suggest checking into this dealership if you are looking for a new or used car. The best experience for buying a car.

viperamd64

Mar 14, 2012

Went to do some comparison shopping and met Rizzo at the entrance. He showed us the the EX35 we were interested in, lets test drive and put no pressure on all. I expressed some interest but didnt like the color. They didnt have the midnight garnet color I wanted, but the mgr said he would have one there in about 30 min and absolutely zero pressure to buy. "Just look and if you like it fine, if not don't worry, no obligation to buy". They really did make it easy.... The car showed up and while it was a little darker than i originally wanted, it was still beautiful!By the time we test drove this one, we were late for a dinner w/friends. Rizzo was great and put us right into the finance person, asked them to "rush" the paperwork, as we were already late. We made it out in record time and Rizzo made sure to make an appointment to walk me through the car at a later date. Very happy with the entire transaction and the people at Cerritos Infiniti.

rocknnurse

Mar 10, 2012

I recently purchased a G25 Infiniti from Cerritos Infiniti. The whole experience was so stress free and easy. The staff at Cerritos Infiniti where all so professional and no pressure or games. It was one of the easiest vehicle purchases I have ever made. I am extrememly pleased with my new Infiniti!! It is a beautiful vehicle and I would recommend Cerritos Infiniti to anyone who is considering buying a new vehicle.

lola729

Dec 9, 2011

I recently came here to purchase a new car, and was very pleased with the level of customer service as soon as I stepped on the lot. Chris and John were extremely helpful in letting me know my various options given my price range, and they were able to put me in the car of my dreams and gave me a deal I was very happy with. I would highly recommend this dealership to anyone looking to upgrade your ride to an Infiniti.

fibercon

Dec 7, 2011

Bought my G37 here and they were great. They were straightforward, competitive, did what they said they would do and delivered on-time. Would buy from the again.

mzdanigirl

Dec 7, 2011

I recently bought a 2012 G37 Journey from Cerritos Infiniti, and am over-the-moon in love with my new car. I was a bit intimidated to begin the test-driving and negotiating process, but I didn't have to be: Ed Foutch made the experience a quite pleasant one. He seems like an old-school gentleman, and was always respectful, helpful and supportive. More importantly, he was also patient and kind, even when I had to table our "car discussions" for a week or so while I took care of personal business. [This actually meant a lot to me unlike aggressive car salesmen, Ed didnt call, email or coerce me in the interim, and he gave me the space I needed. When I was ready to re-focus my attention on buying a new car, Ed was there with helpful advice and a calm demeanor.]If you're contemplating the purchase of an Infiniti, I can recommend Cerritos Infiniti wholeheartedly. If you really want your car purchase to be a pleasant and stress-free experience, be sure to ask for Ed Foutch.

dbhojwan

Dec 1, 2011

I would like to thank Mr. Ed Foutch who went over and beyond his defined job responsibilities to assist me in the lease of my new 2011 G37 Sedan. From the moment I walked into the dealership to the moment I walked out with the keys of my car, Ed was very patient, helpful and honest in his work. I was very impressed that Ed took the time to talk to me and ask about my needs in a vehicle. He genuinely demonstrated an interest in what I was seeking. He gave me a great deal on the vehicle and walked me through its various features and perks of being an Infiniti owner. Even after the sale, he made it a point to call and check in on my satisfaction with the vehicle.Overall great service from a great salesman and a fantastic dealership. Highly recommend!

Bluliner8

Nov 16, 2011

I have been taking my G35s 6MT to Infiniti Cerritos for 9 months now, and every experience has exceeded my expectations. As someone who drives in excess of 50k miles per year, I rely heavily on my car for my livelyhood, and entertainment. Last Friday, during the rainstorm, I quickly realized could no longer safely travel on my worm rear tires. Not only did Cerritos fit me into their busy schedule, but they made a special trip just to go get my special tires that day. In an era when great customer service seems to be the exception and not the rule, it is always refreshing to deal with John Yarber and everyone at Cerritos Infiniti. Thanks again...

lherrera

Nov 16, 2011

I visit the store looking for a used g35 and ricardo start helping us in spanish and we like his aproach and he help us a lot even when we need to pick the downpayment in our house, overall good experience and the g35 rides great.

Padronj80

Nov 16, 2011

I had a great experience when I visited the Infiniti dealer in Cerritos. I met the lease manager, Andre Chico, and the rest was history. Andre's customer service skill, experience, and knowledge of the Dealer's entire fleet helped making my decision to buy a car a lot easier. I would definitely recommend anyone who is interested in buying/leasing a car to Andre and the Infiniti dealer. Jorge

mprosper0250

Nov 15, 2011

great experience purchasing my new car ricardo help me a lot with all my questions and concern personal involve was very friendly, he did a great job with the delivery with my new car.

alfredoladino

Nov 15, 2011

I had a great experience when I bought my Toyota Camry from Ricardo Rodas. He was very friendly and I did not feel any pressure to buy from him. I got a great price and they got me the finance that I needed. Very happy overall.

lmerren

Nov 15, 2011

I can say my experience at Cerritos Infiniti was the best of all dealerships I visited in the past. The amount of time I spent there deciding which "G" I wanted, you would have thought I was moving in. Sales Consultant Michael Stafford was the "BEST", he made my car buying experience memorable. Being there with my husband and kids made it comical, in that Michael Stafford came back with some number with anticipation of a response,there was a moment of silence and my 3 years old son looked at me and my husband and said, "Say something".....That was hilarious. Michael bought my kids snacks, he joked with them and expressed how much he loved kids. So don't think twice about bringing the kids, ask for Michael. I bought my car (G25 2011)in Aug. 11 and I still communicate with him with any questions and/or concerns about my car. I did leave room for more bells and whistles for my next Infiniti purchase and me, my husband and the kids will be back to see Michael again. I would recommend Mr. Stafford to any one that finds Infinifi attractive. I want to give a shout out to John & Ali, you all were the best and I would say, "It a good thing that the Merren's are mentioned in your meetings". We'll be back and I will give you enough time to work out the sweetest deal. So people see Mike, Mr. Michael Stafford Jr at Cerritos Infiniti. Vrooooooooooooom!!!!

masnehoc123

Nov 15, 2011

I was looking to lease an Infiniti and had a very tight budget to work around. I spent a couple weeks emailing every Infiniti dealer within 50 miles, and Rachelle Schroeder at Cerritos Infiniti was by far and away the most responsive with the best offers. Rachelle made sure that I understood all the details involved and went the extra step to make sure I was happy. I would recommend Cerritos Infiniti to anyone looking for a great deal, and if you have the option ask for Rachelle.

sbaloans4u

Nov 4, 2011

I recently bought an 07 M from Carmax. John Yarber at Cerritos Infiniti treats me as though I bought the vehicl new from thiem. I've been in for service/maitenance several times and I'm always thrilled with the service and work. I even bought new tires and their price beat all the so called discount tire outlets.John is the best service person I've ever worked with. I wish I'd have gotten an Infiniti earlier in life as the car is phenomenal as is the level of service I ALWAYS receive at Cerritos. Keep up the great work John and many thanks!

G37racer

Nov 4, 2011

2 Words. Class Act.I would like to applaud Mr. Ed Foutch (Internet Sales Manager) who went over and beyond his defined job responsibilities to assist me in the purchase of my new 2011 G37 Coupe. In a time where Quality Customer Service is almost non-existent, I was super impressed that Mr. Foutch took the time to talk to me and ask questions about my needs. He genuinely demonstrated an interest in what I was seeking in a quality product.In the past, I had very bad experiences when purchasing cars from other dealerships. Mr. Foutch was up front and honest regarding the entire purchase transaction and made my car buying experience very convenient and enjoyable. I was very satisfied with the quality product, exceptional customer service and competitive price that I received at Cerritos Infiniti. Infiniti has come a long way since they introduced their product in North America in 1989. Infiniti has produced a product that in my opinion surpasses other car manufacturers in Quality, Style, Technology, Luxury, Value and Customer Service. I'm proud to be part of the Infiniti family and look forward to many great memories and purchases. Mr. Foutch is a true professional.I am also a firm believer of the Infiniti MIssion Statement: Infiniti is like no other. We build cars to inspire at every turn.I have been truly inspired!

Annabelle9642

Nov 4, 2011

Great experience. Joe is a great salesman, he has a great attitude and is very knowledgeable. He listened to my needs and work with me to make it happen. He answered all of my questions and quickly handled any concerns I had. Eric the finance guy worked with me to help get me a payment I feel good about. And the sales manager John was extremely friendly and made sure everything finished smoothly. Overall great experience. If any of my friends or family are looking for a car I will definately send then to Joe.

suzieqsays

Nov 4, 2011

The dealership really was " no pressure". The sales people show respect and give you time to browse on your own but are right there when you have a question. Not only did we purchase an amazing car, the M37, but we actually had a good time doing it! Visit Joe Hill at Cerritos Infiniti, he'll treat you right.

shiestyqt_28_03

Jun 15, 2011

I bought a 2008 G35 Infinity from there. The care overall was a good choice, but the dealer's service was horrible in the end. A sensor was broken inside the tire, and I had to take it to another dealership in TX because I was out of town. The dealership in TX told me the mechanic at Cerritos broke something while fixing the tire, but Cerritos tried to say blame it on my driving. Long story short, Cerritos paid for it after 3 months.

Gafullerton

Apr 22, 2011

Horrible service. I went to Infinity to get the best service for my car. I had to set an appointment 3 days in advance for an oil change and when I arrived I had to wait 15 minutes before anyone even recognized I was there. Finally one service technician pointed me out to another and told him to take care of me. 2 hours later my car pulls up. Nobody reviewed any service issues just pointed to the cashier who promptly took my credit card. I read the top page of the service agreement that recommended I get new break pads (in red) among several other issues. I asked why this was not reviewed and potentially corerected in the 2 hours got nothing after complaining to the service manager I got a "he was a new service technician". Arrived at 9:15 left at 11:30. Got my oil changed.

Steve J K

Mar 24, 2011

Leased a 2011 G37 from Cerritos Infiniti on March 12 2011. Worked with Karim Tejani and David Baker from the Internet Department. Both were very knowledgeable about the vehicle and got me a great deal on the lease. Since I am a Las Vegas resident I had to make sure I found the right price before booking a flight to California to get the car. After negotiating with about 4 dealerships in the SoCal area I ended up going with Cerritos Infiniti. Beat the price I wanted to pay by $300.Happy customer and would gladly refer to anybody.

leahy

Mar 19, 2011

I go to this dealer only because I live in Cerritos and don't want to drive far out to other cities. This dealer's service department has very rude and unorganized staffs. Not very friendly. They have very few loan cars which is rarely given out even when it is requested. They don't really listen to your requests. You have to remind them several times when you are at the service center.

freesoni7

Dec 29, 2010

I found my daughter's dream car online at Cerritos of Infiniti. What we did not know is that the experience of her buying her first car would match the dream! We had not yet decided to purchase the car, but when we drove up, there it sat in the Red Carpet Delivery area! I as her Mom was almost brought to tears due to the extra effort the managers went through to make this experience wonderful for my daughter-who had saved and scrimped for years to have a down payment and would be incurring all the costs for her car. The staff beginning with the General Manager Bill Stephens really looked into the car history to make certain this was a safe car for our 19 year old. They checked so many points and gave us a full report of these findings. This put me, Mom, at ease! The second Manager that we dealt with, Dave, welcomed us and explained everything to us and how the process would go, he was fantastic.My daughter test drove the car and we decided to purchase the car. We dealt with "Rochelle" the most during this transaction who was smart, informative and patient with all my 19 year old daughter's questions!! Ask for Rochelle for certain she was fantastic (and cute)!The finance deparment really took into consideration my daughters varying salary-being a student and working part-time and they found the best plan which really put my daughter at ease!! The finance rate was superb and everyone was happy, Mom, Dad and Daughter. We then moved over to looking at extended warranties and coverages- we loved this employee,Paul Kim . Paul gave us all the information but was not pushy at all. He was very patient with all the photo's I was taking to document this milestone in my daughter's life. We wanted to purchase an extended warranty and Paul led us to the best package for our concerns.Through the whole process we have an energetic 8 year old and a Mother (me)taking photo's of every step of the sale and the whole Infiniti staff was delightful!! We were there until almost closing and even at the end when the car was sold and my daughter was in the car, Rochelle was there with us pointing out all the need to know button and levers, along with answering a ton more questions from my daughter! I tried to have my daughter end the transaction to let Rochelle go as it was freezing outside but she replied to me, "That's okay, this is part of the job."I love this dealership and so did my husband who is a harder sell. It's even the small things like a Keurig Coffee pot that I noticed so every customer has a fresh complimentary cup of coffee rather than a stale pot. This stuff makes a difference. The thoughtfulness and customer service means a great deal to me and they just went over board. I work in retail myself and was so happy to know customer service is not a thing of the past. Cerritos of Infiniti-Thank you!! Thank you for not just giving us a great deal on my daughter's dream car, but by being the "Dream Team" to buy it from!! The best part of the story for me is that my husband told me, my next car will be an Infiniti!!!!

mthomas

Jun 29, 2010

My first experience with Cerritos Infiniti was November '09 when I purchased a pre-owned M35. The salesman could not have been better and at no point did I feel pressured to buy or "wheeled and dealed". I dealt with 1 educated person who was mellow which fit my personality. I was out of there in 3 hours with my new car and paperwork signed (this includes me test driving 3 different cars). More recently, I took my car in for a routine tune up. I was pressed for time. They had me in and out in less than 30 minutes and the ladies I worked with were professional, patient - especially with my lack of car knowledge, and efficient. I love the car & the employees at Cerritos Infiniti! I'm an Infiniti man for life now!

cerritosinfinitisucks

Mar 21, 2009

Horribly incompetent and rude staff. They spend more time making excuses and telling you what they cannot or will not do for you rather than taking care of you, treating you like a valued customer. Tried booking a service appointment with them. After numerous phone calls trying to get a hold of someone, finally after 3 days manage to get a work order in. This is after calling the front desk like 10 times getting fed up and calling the incompetent service rep (Carlos) and having him tell me 2 times that he would call back, but never fullfils that promise. Booked appointment on a saturday in the morning only to find out they don't do body work there nor would they provide a rental. Wasted 3 hours of my saturday, only day I have off. Staff was extremely unapologetic for wasting time, additionally was rude and did not give me a satisfactory alternative. Ended up leaving without needed work done. The bottom line with this dealership is that they do not care about the customer. Once you buy, you're another number that needs to wait in line. Mercedes had way better customer / service support. Next care will be a mercedes again.

rodeman

Mar 3, 2007

Having recently leased a G35 (albeit from another dealer-South Bay Infiniti) I went to Cerritos Infiniti to ask if they would install my front license bracket. The lady from the service dept. said that they would, but it would cost $50. I told the lady that I had planned to have my vehicle serviced at Cerritos Infiniti because it was closer to my home. I indicated to her that her position was rather short sighted and wasn't looking at the big picture. I had planned to give Cerritos Infiniti all of my service business, but she replied they have to pay the service techs and that was it. I immediately drove to Infiniti South Bay where my bracket was installed in two minutes (I swear) and for zip, nada. I now know where I'll be having my Infiniti serviced and I won't even mind the extra miles I have to drive.

Jayautos2004

Jan 6, 2005

My wife and i recently purchased a pre-owned Mercedes-Benz from this dealership. The Sales Rep. Sergio Duran was very honest and up front with us. This was no easy process for us being first time buyers. but at the end of it all. We walked away......I mean drove away with the car of our dreams for a great price and $$$$$ saved. If your looking for honest people with good qaulity customer service. Then Cerritos Infiniti should be your first on your dealership list.

hkaiboy

Jul 25, 2004

I went in because my girlfriend wanted to test drive a G35. We weren't ready to buy that day but it's her dream car and she was saving up money for it. The salesman greeted us and accepted our request for a test drive without any bogus excuses to avoid helping us. We were pleased with our experience and will give them the opportunity to earn our business when we are ready to buy.