Used Cars for Sale at Chapman Volkswagen Scottsdale in Scottsdale, AZ

Mike

Jun 9, 2015

after having had a great experience with a past experience I was not expecting to be intentionally misled by the salesperson, and then have him completely disregard the vehicle I had clearly stated I wanted to se, but rather have him try to push me into another vehicle at over twice the sticker price. The manager verified the claim of the salesperson could not have been fulfilled, yet all I was offered was a chance to come back 2 days later and to deal with someone else. If that wasn't bad enough today I receive a form letter that completely disregards any troubles from Saturday and makes claims of purchasing a car from them makes you part of the family, however actual experience would indicate having purchased previously at this dealership has no advantage whatsoever. You are just another opportunity to see how they can sell you what they want, not what you are looking for. I highly recommend avoiding this dealership.

happy toureg

May 28, 2015

I am very careful with my auto purchases. Like most people I want the most for my money. Buying a car is usually filled with opportunities to go wrong. So I do my research carefully online. I know exactly what car I want and I know what a good deal would be. I went to a nearby Chapman competitor and presented my offer and was flatly refused! No negotiation, just NO; "we sell at MSRP". A few hours later I walked into Chapman and presented my offer and was asked a key question: "Are you ready to buy?"My answer was "Yes". The sales manager came back to me with an offer a few dollars LOWER than my ask. I was shocked; thought I messed something up. But no, it was the deal I wanted... no haggling, no jerking around. I strongly recommend this dealership.

emonsivais

Apr 24, 2015

My son and I bought vehicles from Chapman and we are completely in love not only with our vehicles, but with the excellent customer service. Prior to making my final decision I was shopping around and by far the price, customer service and professionalism was superb. We will ALWAYS recommend them!Thank you CHAPMAN!

chowberry

Mar 12, 2015

I just purchased my 4th car in 4 years from Chapman,and would like to say they try their best!I got a fair price on a great car.They were super nice,and the process was simple....Servicing cars in not a fun thing to do! Mike,Kyle,Pete,John,Zack,and all the shop guys are awesome! The Hyundai mechanics are a little weird,aside from that the place is 100%Thanks Jamie,Terry,Terri,Glory,Chester,Justin's..Scott X 3:)FYI VW gave me 0% Interest on a new 2015 Passat! SWEET NO INTEREST TO PAY!!!!!!!P.S. Terry in sales was AWESOME!! What a nice Guy!

Dan Michels

Dec 19, 2014

According to the high ratings of this dealership my experience is the exception. While the service rep was articulate and helpful at first, he was horrible at keeping in touch and then returning calls when I inquired. My inquiry was based on a fuel smell, poor Milage and a liquid drip on underside, and request to change oil. I paid $150 for an inspection and $50 for an oil change. The diagnosis was "ruptured fuel line, parts obsolete". Scary to consider driving a potential car-b-que. It took three weeks to learn they could not help me. I had the vehicle over to Montz Auto Renditions and they fixed a WATER leak, a damaged filler cap and several other serious, latent items, a couple that chapman completely missed, in four days. Allegedly Chapman has a German immigrant mechanic that knows and loves to work on my type of vehicle, an older Rialta motorhome pulled by a VW chassis. An oddball for sure, but don't invite me over if the work is over your head. 12/19/14 updateThanks for your response Jamie, but the point is missed here. You are still covering your xxx, as everyone in this process has done, with a smile and friendly corporate tone. xxxxxxxx is still xxxxxxxx even if it is called Public Relations. The point was not the lack of parts. The points of my complaint were POOR COMMUNICATIONS and that Mike allegedly spent three weeks searching for a fuel line to fix a FUEL LEAK THAT DID NOT EXIST. The water leak, by the way, was disclosed when the vehicle was dropped off. All Mike had to do was keep me up to date as to what was going on and call me to say he could not help me. I had to chase him, and twice I had to reach him by calling his manager. This is an integrity issue. You are the first person to apologize, by the way. By the other reviews, Chapman seems to do a fantastic job. I'll bet it's a great place to have warranty service work or oil changes done on late model Tauregs, Beetles and such. In and out. I only came to you because other dealers in the valley said Chapman has the only hoist large enough to lift my Rialta and Mike said Chapman has a specialist on hand who knew the Rialta front to back. I would recommend Chapman send Rialtas to a Winnebago dealer for service and older Volkswagons, whenever "part obsolete" is an issue, to Montz Auto Renditions on 34th and Thomas. Those guys are rock stars in all aspects of a service experience; fast, thorough, communicative, detailed and reasonably priced. Take a difficult case to them and see how they handle it.

c2csojous

Dec 4, 2014

Who knew buying a new car could actually be fun and enjoyable.As a single woman buying a new car at a dealership i was very apprehensive. After doing some initial research and inquiries online I settled on working with Craig Cummings at Chapman Volkswagen.I knew what I wanted and had communicated with Craig via e-mail (then text) for about a week until I was able to finally visit the dealership. When I did arrive Craig Cummings was there and had a couple different Tiguans pulled up for me to take a look at and drive. From the get go Craig was friendly, knowledgeable, and NEVER pushy. The numbers we had discussed prior to coming to the dealership were exactly what was discussed (and my percentage rate actually improved after submitting everything to VW!!)I will certainly feel comfortable recommending Craig Cummings and staff at Chapman VW and I already have. Highly recommend. Thanks for restoring my faith in car guys Craig! Oh, I love my new Tiguan too!!

Geokolb

Sep 4, 2014

I was greeted cordially by James of the Internet Sales department and was promptly assigned a sales consultant named Tavo Terrazas who walked me through a detailed product introduction and comprehensive test drive. Tavo spent all the time I needed to understand the Passat TDI SEL's multiple features. The negotiation was quick, the car was prepped in no time and I was on my way. I was impressed with Chapman's process and Tavo's professional approach. It was night and day when compared with another dealer I had just seen a few days before. I would recommend Chapman VW to anyone looking for a fair deal and good communication. Tavo pulled it all together for me. Thanks.

nanu53

Mar 30, 2014

I had a fantastic experience with Chapman Volkswagen from beginning to the end of my purchase. I am recommending this dealership to all my friends and family. If you want to deal with people that go above and beyond excellence this is truly the dealership for you! I drove off the lot with my 2014 VW Passat TDI SE in record time.

KerryCinAZ

Mar 11, 2014

From the very first experience at Chapman, getting out of the car at the lot, I was really impressed. I was shopping with my teenage daughter but for a car for myself, as I wanted her to see the process, and Frank (my salesman) made sure to include her throughout. There was literally no pressure - here's what we have and can do for you - and I appreciated that immensely. We were at the lot for under an hour the first day, including the test drive and speaking about what I wanted, and I asked them to call the next day if they could make the deal work. The next day Scott and I talked on the phone and agreed on terms, and I was in and out very rapidly that afternoon to sign paperwork and pick up my car. No games, a very fair deal that my bank fleet buyer said was better than he could do, and great people to work with throughout. I will refer friends and repeat as a Chapman customer.

mrdavidw

Jan 23, 2014

On 01/22/14 I had an appointment for an oil change and a light bulb replacement at this dealership, Chapman VW of Scottsdale. At that time I was told I needed a new vacuum pump for the braking system. (I was aware there had been a slow leak of engine oil at this point). I was told that if I did not have it replaced immediately, it was of great danger (scare tactic). Because of this, I did have it replaced. The part itself was $300. The labor charge on the invoice to install this was just under $900, which was for 1-1/2 hours of labor, which comes to $600/hour for labor. Is there a legal limit as to how much a dealership can charge for labor? I will take this to small claims court.

kelseynichole

Jan 20, 2014

Im a first time buyer and this dealership along with the staff went out of there way to get me exactly what I wanted while working within my budget and also taking the time I needed without pressuring anything. Highly recommended and I will be back!

Stephandeye

Jan 11, 2014

I purchased a 2011 Jetta golf last night from Dylan and the experience was great. I was very impressed by the friendly staff and how easy they made the entire process. I've always used their service dept for my previous VW as well as my husbands', now that I've purchased a vehcile there as well and had yet another great experience, I highly recommend Chapman for all your VW needs.

adp2394

Nov 26, 2013

Jesse Blount was a great and fair salesperson. We knew what we wanted and how much we could spend and he made it happen. He probably didn't make anything on the deal since we got it so cheap, but he did it anyway. I highly recommend him

mayy

Oct 7, 2013

there was some misunderstanding but they do work as a team to solve the problems and make sure customers are satisfied. Joe Keith is amazing! he went above and beyond to make the transaction as easy as possible, was in and out within an hour or so. they have nice cars for decent price, great customer service all around!Definitely recommended, and don't forget to ask for Joe:)

Elizabetherin67

Apr 23, 2013

Mike went above and beyond to get me the car I wanted for an excellent price. Even after I left the dealership he continues to be available for any questions I have . I had an excellent experience at chapman and would highly recommend them.

Fitaliangrl

Mar 28, 2013

Disappointed with this dealer. Had nice cars but unfortunately had to go somewhere else to purchase because I was not getting any return calls from this dealer. Felt like I was the one chasing them for the sale. How unfortunate.

Enjoylf

Feb 18, 2013

I had a fantastic experience here, I came in Jesse was my salesman, i knew nothing of VW cars. He asked all the right questions, and found that the Jetta was the car for me, I love it. Mark also was so helpful and got me the most killer deal....I will definitely be back and tell all my friends to shop here for there next vehicle!Sheri S.

ackruu

Jan 16, 2013

I came to this dealer because I had a "pre-negotiated" price through my insurance company. Once on the lot, Steve Cargill took me for a test drive on a new Jetta. The car was fine. Back in the office, Steve started to tell me that I had to pay extra for window tinting and nitrogen in the tires. The good news, according to Steve, was that my car buying program arranged special pricing for these items. $199 for window tinting and $40 for nitrogen in the tires. I said that I did not want to pay for this stuff and I wanted to pay the price on the price certificate I brought with me. Steve said OK. HE EVEN SHOOK MY HAND.Steve said I had to wait to see the finance guy to sign the paperwork. After keeping me waiting an hour, I was introduced to Nick in Finance. Nick printed out my paperwork (why was I waiting an hour?) Nick said that he had to charge me $239 for a special security etching that was on the windshield. He had me sign a special piece of paper for this. By this time I was tired of fighting and relented. I was never given a copy of the "window etching" paperwork.Upon inspecting the car in the light of day, there is no tinting on the windows. There is no nitrogen in the tires. Chapman VW sells you of "bill of goods" for these so called features they add to the car.I am never purchasing a car from any Chapman dealer in the future and I am never buying another VW.If you are smart, stay away from these guys.

joey2006

Dec 29, 2012

This was my go-to dealer after dealing with the incompetent staff at VW North Scottsdale. That is until I needed to have a major item replaced that is still covered under warranty. I had hesitation to have such work performed on my vehicle, but was ensured that everything would be handled correctly. Once I picked my vehicle up, I noticed that there were several trim pieces on the interior of my vehicle that were scratched, some even having deep gouges. I immediately drove the car back into the service area to disclose my findings. Both the service advisor and manager were speechless. Not only did they incorrectly install the major component on my vehicle, they also neglected to replace some parts leaving holes exposed, and of course the scratches. I was assured that they would fix the issues and that everything would be as good as new. After contemplating legal action, I decided to have them fix their so-called work and take it from there. The management staff at this dealership refuses to take responsibility for what they have done, instead they basically made me feel as though they did me a favor(!) And then I received a phone call from "management" after the fact, where they stated to me that my vehicle may have already had those scratches prior to my bringing it to their dealership! So not only was it a slap in the face for the damage they caused the first time around, but no to insinuate that I may have done the damage myself! This is the kind of treatment this dealership believes in when dealing with a serious situation such as this. I had no choice but to contact VW North America and speak to the office of the president. Hopefully they will straighten out this mess and this dealership's holier than thou attitude. I will NEVER bring my vehicle back to this dealership, or give any Chapman dealership my business. I would rather return to VW of North Scottsdale then ever return here!

gilabend4

May 10, 2012

Jesse was extremely professional and courteous during our visit to Chapman VW. He took the time to show us the jetta and expalined the features clearly. We took a test drive. I was impressed with the visit.Sincerely,Stephanie

dobrila

Dec 23, 2011

It was great expirience! Joe was very proffessional and friendly.Test drive was great.He was helpfull with explaining the car. Iam very happy with the deal I got.I will deffenetly recomend your dealershipp to my friends.

MurmurDoc

Jul 23, 2011

The sales process was made better by the willingness of the sales employees to make sure that the customer was fully satisfied. I had to have the radio exchanged for a GPS Navigation system which the service department was superb about to make sure that the unit was exactly what we purchased. They went beyond the usual limits to accommodate us.

gsheffield3

Jul 23, 2011

I brought my Tiguan into the dealership for warranty repair of a faulty gas gauge. Dustin provided exemplary service in explaining the difficulty of diagnosing the problem. The repair technicians test drove the car and determined that the standard repair of replacing the part did not resolve the problem. Dustin again explained that the problem was unusual, and that Techline needed to the called for advice on how to complete the repair. Altough the repair took longer than expected, Dustin and the service staff made clear that they would keep at it until it was fixed.The gauge is working fine now, and I continue to recommend Chapman to fiends and family members interested in a VW.

arwiese

Jul 16, 2011

I gave the rating because it was the most hassle free car buying experience I had. Renate was tentative, responsive and great overall. She made the whole process run as smoothly as any one could hope while buying a car. She was helpful and informative in my decision making process and trusted her judgement and insight.

jftb

Jul 16, 2011

I brought my leased vehicle in for service. Justin called to update me on the status of the service as well as the time frame of when to expect my vehicle to be completed. I was unable to pick up the vehicle the day of service so I came the next day. When I picked up my vehicle, it was filthy. Justin said that it was put through the car was the day before, but there were a lot of dust storms coming through. Justin was great at making sure it was run through the was again before I left the dealership. All questions and concerns were answered throughouly.

Ckapur

Jul 12, 2011

Waited two hours for a tire replacement, was told it would only take 30/45 min. As a result I was late to work. The low tire pressure indicator light came back on. My car could not get washed. I now have to go back to another vw to get the light turned back off

cshoel

Jul 12, 2011

Diagnostic services were and attention to my concerns were comprehensive and satisfactory. I appreciate the curteous and friendly staff. I have been glad to refer friends and family to Chapman.

j.lerma

Jul 11, 2011

It was by far the best car buying experience i have ever had customer service was unbeliveable not like times in the past no endless back and forth i will be back again to buy my next car and also tell friends and family to look into buying from chapman auto sales thanks so much with providing me with such helpful professional people with your company one way to some it up "great"

smmorales25

Jul 10, 2011

Drew greeted us immediately and asked about what I was looking for. He assisted and showed me what was available and even offered to bring in cars from another dealership of needed. He was attentive, friendly and committed throughout the entire experience. This was my best car buying experience to date!

jadeswa

Jul 2, 2011

My 2008 VW Rabbit was totalled in April; I'd expected to be in that car until it keeled over but the accident left me heartbroken and carless. I've always been a Volkswagen girl- so I did my research and had my choices narrowed down to 2 cars: a GTI or Golf TDI. A friend and I went to Chapman VW and I was immediately greeted warmly and given the 5 star treatment...Frank Stevens was amazing and Adam West took me out for a test drive in a 6spd 2011 GTI that had just come off the truck. I was sold! The company I work for is ranked #1 is customer service in our industry and I take that very seriously everywhere I go- I have a heightened sensitivity to it and if the customer service is lacking, I politely leave. No need at this dealership- I was treated like I was the only customer in there and received the most gracious service from the time I walked in...I will be sending anyone looking for a car here and will be singing their accolades as long as I can. Thank you Chapman- Frank & Adam especially- for making something as overwhelming as purchasing a new vehicle so streamlined and enjoyable!!

natalievan

Jul 1, 2011

My car broke down and was towed into Chapman. They responded quickly and effciently and got the car fixed on a very timly basis. We will continue to use Chapman for all our VW needs.

Cheming

Jun 26, 2011

I was a little uUnhappy with tire repair $25 charge. Whereas home dealership never charges me. It was a convenience and Dustin provided excellent customer service.

mscjulia

Jun 25, 2011

Quick and nice service:) Also helped me repaired my key, which bothered me for quite long. Thank you very much for cleaning me car as well.

shanemack

Jun 18, 2011

They LIED about the OTD price and wasted our time.First, I worked out a price with an internet sales manager (Steve) via email and telephone. I live 2 hours away from the dealership. My goal was to get an OTD price prior to traveling to the dealership. They gave us the best price and provided an OTD breakdown via email. I had financing and was ready to buy the car and be done. We worked out a great price. They asked for a 500 dollar deposit on the car and I provided the needed information for the deposit.Upon arriving at the dealership we filled out some Homeland Security Documents. Then the salesman made us wait around for 1.5 hours under the ruse that he did not understand how to use our financing check from bank. We could not leave since they had our check. We would walk by a room and they were just sitting in the room doing nothing. In the mean time they had plenty of other sales people lurking around. After waiting 1.5 hours the sales manager (Tyson) met with me and says he cannot honor the negotiated OTD price. He gives about 5-6 excuses and asks for about another thousand dollars. He even said he did not know about the deal, which was a lie since our first email was from him and we kept getting emails from him. We walked out on the deal. They wasted our time, gas money on a Friday night. Three days later we receive the following email from a different internet sales manager:(by this time we have already made a better deal for the same car with a local dealership)"I just wanted to touch base with you and see how we are missing your business? If there was one thing holding you back from purchasing a vehicle what would that one thing be? Maybe we can help! We do not want to miss your business over something silly so if there is anything that we can do to help please let me know. I can be reached anytime by phone or email, hope to hear from you soon."Kind of funny that something was holding us back when they did not honor the original deal.

beufordkp

Jun 17, 2011

I bought my certified Used 2009 Volkwagon Jetta about a month ago at Chaoman, Scottsdale. I want you to know I have had the BEST experience with your Dealership. My buying experience was so was very easy, and friendly, and nothing like what the stereotype expects. I am so very pleased. I brought my car in for an oil change on 6/16/ 2011 and worked with Dustin, and he was very friendly. He even let me know my battery was two years old, and would most likely die this summer in the Arizona heat. He showed me the test, and I did not feel at all like her was trying to sell me something I did not need. I appreciated the fact that he pointed this out, and saved me from the hassle of possibly having a dead battery in 115 degree heat. I also appreciated the fact that he let me know to come back in again in 10,000 miles to have my oil serviced again. My friend bought a Mini-Cooper (from someone else ) and was not told when to come back, but just to "top the oil off if it gets low."I have told everyone who asks about my new car about my great experience, and I will absolutely buy from you again when then time comes.Thank you for the great service experience!John Wallace

slbeachy

Jun 16, 2011

Super service all around! Thank you... I was given an appointment very quickly, my car was taken for service very quickly and I was given a ride to a near by Mall very quickly and politely.

rynodigital

Jun 16, 2011

I brought my car in early in the morning to drop it off for some minor service. I did not have an appointment however i was greeted and taken care of very promptly. All the service technicians were incredibly cordial and helpful to my vehicle needs.I couldn't be more satisfied with the level of customer service and care from Chapman VW. I hope i never have issues with my vehicle but it is comforting to know that i have such friendly and reliable service so readily available to me.

asues

Jun 14, 2011

It is always pleasant to come to Chapman for sevice on my VW!! I would like it if there were an easier way to use the wireless internet while waiting.

shannonh03

Jun 2, 2011

Joe, susan and brad were the absolute best people i have ever dealt with when looking for a car. they were all extremely friendly, made me feel right at home and helped me in every way possible. i think they are great people and they all deserve a raise if you ask me!!!!!!

tywed

May 26, 2011

I received quality service in a timely manner. Justin was helpful and provided a thorough explanation for the work that was done. They took care of the recalls that needed to be done and provided a detailed review. I am appreciative of the customer service that I was given.

ashorebet

May 21, 2011

I've been bringing my vehicle for service to Chapman since 1999. The service has always been excellent. Work done right the first time. Knowledgeable and courteous staff. My service advisor has changed (from Justin to Justin -- that part was easy). Justin 2 provided the same great attention to me and my Eos. I couldn't ask for a better experience. Thank you!

ZEE

May 14, 2011

this dealership is very bad, no experience, rude from sales people to top management.they lie .i would never buy a car from this dealer.the deal that they were not able to make with me , san tan vw made in less than 2 hours .all chapman sales and management should go to san tan vw for training.and learn how to deal with customers.

intlsourcing

Apr 26, 2011

Great working with Justin. He did what he said and all of the issues were resolved.Chapman will be the dealer I use for my next vehicle. The 3 year , 36000 mile warranty is a great deal with the Volkswagen. Also, the location of the dealership is perfect.

averdi

Apr 22, 2011

Dustin was awesome. My car started having issues right before they closed on Wednesday night and Dustin walked me through what to check under my hood and what I needed to do to get there safely (water in my coolant tank). He was there when I arrived (even though he should have been off) and was very helpful and kept me up to date with what was happening with my car on Thursday.Overall a great experiance for having car problems.Alison Verdi

lovemybug

Apr 22, 2011

I tried Berge Volkswagen first and hated the experience. Chapman is further away from me, but definitely worth the drive, even with the rising gas prices. In addition to 1 year check, I was also having intermittent problems with the trunk not unlatching after the first pop. With my luck, of course I couldn't recreate it in the shop, but they still checked it out and loosened the latch since too tight, and I haven't had problems since.

amynking

Apr 22, 2011

Great customer service. Matt and Michael were informative, friendly and to the point. The overall experience was positive. It was nice to come in and have the car I wanted to test drive ready for me. The process was quick and painless. The energy of the staff made me feel good about my decision. Thank you!

suestonecipher

Apr 15, 2011

I would recommend you for service, not for sales. Your service department is friendly and efficient. I never have a problem.However, my last sales experience was nightmarish. They sold me a NEW car that someone else had for 500 MILES, but listed 12 miles on the paperwork. After I got the car, we thought that the miles were something else, then when I called the sales girl told me. So I feel like they misinformed me totally on that particilar vehicle. Then they wrote up contract, VW finance didn't like it, they called me one day and HAD TO DRIVE OVER HERE IMMEDIATELY for me to sign new paperwork, which I didn't have time to review, while we stood outside my workplace. Probably won't buy another car from you.

gsnyder

Apr 14, 2011

Thank you for taking the time to address my concerns. Dustin did an excellent job listening to and actively following through will updates and questions. I appreciate the time and extra effort put into my most recent visit to your dealership. I am looking forward to returning for future maintenance and repairs. Thank you again, Dustin.Geoff

GQ

Apr 14, 2011

Making the online appointment was very easy and convenient. Electronic response times were fast and an in person phone call to confirm was completed accordingly and appreciated. Time for completion of service estimate was provided with great accuracy. Price was not an issue as serivces were covered under warranty. I bought my car at Chapman VW, have only had it serviced there and will continue to have it services there (despite the 40 mile drive) because I trust the staff and know the services will be completed correctly and honestly.

Nance72

Apr 14, 2011

Very friendly and courteous staff. Also able to lend me a car rental when the work took longer than expected. The maintenance crew also fixed a broken handle that I had forgotten about on my glove compartment without me having to ask! Great work all around!

jaime.aguirre05

Apr 7, 2011

I enjoyed my experience at your dealership, i liked steve's attitude he was not pushee and was ok with me waiting to make a decision. if my car works well, i will make my future purchases with your dealership.I thank you for the help and expected continued quality of customer service.

bneuzil

Apr 7, 2011

The service personal are always attentive and work to make sure that everything you need done to your vehicle gets done. They are friendly, knowledgeable and courteous. Thanks for always being concerned for my vehicle and my experience at Chapman VW.

RTCoventry

Apr 3, 2011

I completed a financing application online, then had to complete it at the dealership also. I knew exactly what I wanted (except color) and explained over the phone about 4.5 hours before arriving. I was told that several vehicles would be ready for test drive when I arrived. When I arrived, there were not only no test vehicles but not one vehicle on the lot for the lease that I told them I wanted and was advertised at the time I called. Then, the lease terms were apparently not understood by finance and it took at least three times to get it right. At one point, I told the finance person that if they were not going to give the lease terms described in the banner advertisment and agreed to by the salesman and a manager, then I would walk. My wife and I were there for 2.5 hours and finally left without a vehicle (we did have a lease contract). During that time, we were led to believe that the vehicle was being prepared and we would have it when we left.You should train your staff to under-promise and over-deliver, and not accept the opposite.We were familiar with Chapman having purchased cars in the past and having a great experience with Tony DiSalvo at Chapman BMW. What a let-down. I cannot imagine going to that dealership for any future purchase or lease.

mringrao

Mar 26, 2011

I found the car i was looking for on their web page. I called to arrange a test drive and when i got to the dealership the car was waiting for me to jump right into. the options for purchase were clear and was just what i needed to make a final decision.

dpiche

Mar 26, 2011

Steve did not put any pressure on me to buy a car that was out of my range. He is not the typical pushy car salesman I am used to. His low-key approach was very refreshing. Him and Alex worked out a deal I could afford. Alex was definitely more pushy but remained very friendly and professional.

happycustomer99999

Mar 26, 2011

I went in to purchase a new Jetta TDI. I did my homework, I researched the car and the pricing for the car as equipped. I knew the exact options. Unfortunately, the color and options I chose were not available. They did a national search made some offers to other dealers but at the end of a week of trying they came and said this car is simply not available. They made me an offer on a car on the lot that I could not refuse. Great car! Great Price! and great rate! The ingredients necessary to get me to write about them. Great Job Guys! I would reccomend Chapman VW. These guys know how to get a deal done.

jedfromaz

Mar 24, 2011

This buying experience was one of the worst purchasing experiences of an auto sale. The vehicle I purchased two or three days after a test drive alignment was incorrect, front brakes needed to be replaced (rotors and pads), and an oil leak coming from the drain plug, also my owners manual was missing which is part of the the "VW Certification." It took three trips for the alignment to be repaired correctly, one trip included with the 3 previously mentioned to fix the oil leak that was spotted by a 3rd party mechanic shop, and 2 trips for the pads and rotors to be replaced. The dealership also chose the wrong trade in option with VWoA and I was to pay ~800 for my excessive milage but the dealership paid them for their mistake. I asked to see how I could be reimbursed for the many inconveniences but they said they would look into it. My overall experience is for anyone reading this be very cautious of purchasing any used vehicle that is "certified" or not and don't let the dealership get one over on you.

karenlford

Mar 23, 2011

I took my Jetta in for its first one-year service -- they were prompt and courteous on the phone as well as in person. My car was serviced and washed. The VW lounge was quiet and comfortable so I could read without a television blaring at me. The car was finished in the amount of time he indicated.

misslu2

Mar 22, 2011

Dustin was extremely helpful. He took the time to explain the importance of the repairs my Jetta needed. Along with the Manager Jeff. He explained the services as well as the importance of getting them done immediately. Dustin was very friendly, patient, and informative also on other things regarding my vehicle.

aprilq21

Mar 19, 2011

I have to pass by another dealer to get to Chapman VW which is far away from our home, but I read the reviews so Chapman got my business. Even tho we purchased our van in GA Justin Mitchell gave us honest and dependable service, I felt like a Chapman customer. He did all he could to accommodate me and my needs as a customer. We had another unexpected problem with our air conditioner a few days later and although the problem could not be identified at this time the tech who spoke with me was clearly knowledgeable about my van which was a first. The VW Routan is a newer vehicle which is why many are not familiar with it. Chapman VW is the type of dealer that VW would want representing them. I love the Routan and now that I have found a dealer who understands this vehicle I am even more satisfied with my VW!

mvoldeng

Mar 18, 2011

I have been using Chapman Volkswagan on East McDowell Road in Scottsdale, Arizona for sales and service for many years. I even remember having the pleasure of meeting Jerry Chapman. All the employees I have come in contact with over the years have always taken good care of me. That is why I reccomend Chapman .

Bwitni

Mar 16, 2011

I came in looking for a $8500 car out he door, but I left with something better then I had imagined! Michael worked me out a great deal on a 08' jetta for not knowing what I wanted, it's exactly everything I want and more. Couldn't be happier and I will recommend him to anyone! Working in a salon where we pride ourselves on customer service, it feels really good to also he on the other end of it. Paying off my car will be a breeze and I will enjoy it too because it's something I truly love! Thanks again!!

molly143

Mar 13, 2011

Had a great experience from test drive to driving off the lot. Don was great, as was the rest of the staff I interacted with. I was able to get the car I wanted at a good rate for a reasonable price. They gave me more for my trade than any other dealership had offered- and I had went to several other places before Chapman. I would recommend this dealership to anyone.

emilykohlmann

Mar 10, 2011

steve did a great job finding me the exact car i was looking for and took a lot of time to make me happy! i totally appreciate the service and love my car! everyone else who was involved in the process was great too. michael helped finish the deal, took me on a test drive and expained all of the features of the car. i love driving it! thank you :)

Bernadine Adams

Mar 1, 2011

I was pleased with the prompt and friendly service, and the complimentary washing of my VW Bug! I also liked the fact that John pointed out what repairs were basically needed and the cost, plus answering truthfully what the safety factor would be in regard to the repairs.

nam1989

Mar 1, 2011

I was very satisfied with the friendliness of the staff, the cleanliness of the waiting room, and the quality of the work. The only thing that was wasn't 100% satisfactory was the length of time I had to wait to get the oil changed (2+ hours), but I understand that the shop was very busy that day. I would gladly recommend this to others.

azpapillion

Feb 25, 2011

The employee in the service department was courteous and answered all of my questions to my satisfaction. The service took the amount of time that I expected, given the information that was given to me on the phone when I made the appointment. And I absolutely loved that fact that they washed the exterior of my car!

mulvanny

Feb 25, 2011

Justin mitchell does a great job managing customers expectations and going the extra mile to make sure his customers walk out happy. Recent issues with my Toureg raised some warranty concerns/questions by me. Justin thourougly explained all the isuses and explored all the options avaialbe to get some of my problems covered under warranty. The remaining outstandsing issues were resolved qucikly by Justin's team of quality mechanics and a price adjustment that made me feel appreciated.

aztopher

Feb 24, 2011

The gentlemen who helped me with my service were both helpful and friendlyI felt confident in the information given and feel strongly that they had listened to my concerns and too care of accordingly.Justin was very diligent with returning phone calls to answer several questionsBoth Justin and Dustin are a representative for the Chapman Service Department

Suelee Jones

Feb 24, 2011

I took my new car in to have a tire repaired and to have a blemish in the passenger side window removed. The tire was repaired and since the blemish was not able to be buffed out a new window is being ordered and will be installed when it comes in. Both John and Justin were professional, polite and knowledgable. This is the 3rd VW (New Beetle, Eos, New Beetle) that I have purchased in the last 10 years from this dealer and the reason I am a repeat customer is because of the great service department. Sue Jones

julieegarcia

Feb 23, 2011

Jeff was not only very friendly and catering but went above and beyond to help me out with what I needed and was very courteous. It really made it easy to get my car serviced and get where I needed to be within a great amount of time! plus they return my calls immediately:) ...And they all seem happy !! Keep up the good work! xoxo

VWJettadriver

Feb 22, 2011

Service representatives were very friendly and helped me get a VW recall inspection & repair taken care of quickly. Car was washed and work was completed on time, with a phone call letting me know that it was done and ready to be picked up. Thanks, Chapman VW!!!

azboss

Feb 17, 2011

Everyone at CHAPMAN Dealership are very friendly, the service department personnel are very professional,puntual,and precise. Chapman dealership does an outstanding jobexplaining everything necessary for your service appt for service, re-call, or otherneeds.

MaxMigAlt

Jan 21, 2011

Great service, GM very helpfull (C. Grassi). I really the way of having a direct comunication with the General Manger specially when you have a great Geneal Manager.The Sales person (Blake) was very infomative from the begining to the end.I'll keep buying car from Chapman.

Anthonyv75

Jan 4, 2011

Over the course of 3 years of servicing my VW at this dealer, I was overcharged for service and a part was broken by the dealer which, after arguing with them for 1.5 years, they finally ending up paying for 50% of a $1,000 cost. when I finally came to pick up my car, it wouldn't even start and there was a array of new lights that came on that never had come on before. I ended up wasting about 2 hours of my day and had to leave the car there again. This is on top of trying to reach a manager for over a year to discuss my problems. I am glad I am selling my VW so I do not have to use this dealership again (it is the closest to my office / house which is the only reason why I used it)

ksm0692

Jan 3, 2011

Justin always makes me feel that I am a valued customer. Everyone at Chapman is friendly, courteous. Waiting room is always clean and Keurig coffee is really nice. The work was done fast and my car was clean inside and out. I used to go to different dealership near my house but did not feel as a valued customer. I am glad I switched to Chapman.

Munoz20

Dec 30, 2010

I bought a used certified GTI. The vehicle was taken in to the service department to fix the key, then suddenly the car began to smoke. We called road side assistance which took two hours to get to us. The vehicle was towed but could not be looked at til the next morning. We were told we would get a call by noon. We did not, I called and was told the clutch was burnt out and it would cost me 2,400 if the fly wheel was bad and 1,400 if it was not. I asked why it was covered by the warranty and they said it was the drivers fault, I explained the vehicle was bought used and it was certified. They still insisted it was the drivers fault. I then called Tyson, who sold me the car and he said he would look into it, however when he called he just repeated what the service department said. He then told me Jeff from the service department would call me to see if anything could be done. Jeff never called and when I called him he stated he knew nothing about the situation. So again, I had to wait for a return call while he figured out what was going on. I then went to the dealership personally and talked with Jeff and Tyson both insisted the parts were not covered and Tyson had the nerve to say he knew it was my stepsons fault because he called him when the car broke down and there was no way it couldn't be his fault since he was all the way on the I17 in less than 20 minutes. We decided this was b.s. And finally asked to speak with the general manager. We were told to make an appointment by Tyson. While we were waiting other associates came out and told Jeff to just go inside and he walked away.We then had the vehicle towed to camelback VW who fixed it in 2 days without charge because it was covered under the WARRANTY. Camelback VW will get all of my business from now on. Worse thing is I bought two Challengers from Scottsdale and were told we had no right to get upset. Who wouldn't be upset after purchasing a vehicle and 3 weeks later be told it's going to cost almost 3thousand to fix!

jimnovy

Dec 28, 2010

Amazing that your price for a VW Beetle synthetic oil change is $44. Berge VW is $95 (or $59 with coupon) and random VW service shops are $69 and higher. Most dealerships are not competitive on service, so I appreciate this price as well as the friendly staff. Also, your waiting room is awesomely with good vending machines, comfortable chairs, wireless internet (huge!) and a work area -- this makes a big difference.My wife and I bought the Beetle for our daughter from a private seller -- we have a bias against buying used from dealers because we assume inflated prices outweigh any warranty. But I would definitely consider buying a new or used car from you based on your reasonably-priced service.And kudos to Justin.Keep it up!!!Addendum...moving down this survey form, I am extremely put-off by having to register in order to submit this form. Now I feel like this is a marketing ploy instead of a true satisfaction survey. I will do it, but I will unsubscribe upon receiving my first piece of spam -- let's see how long it takes.--Jim Novy714-336-4854

jabonner

Dec 24, 2010

Brought car in for valve body. Received letter warranty was extended and dealership got me in right away. I was happy about this because I actually received the letter the night before. When I called another VW dealership, they quoted me $2200 and never mentioned the warranty extension. Additionally, another VW dealership was supposed to call me back and never did!

BCardella

Dec 21, 2010

Robert was very pleasant to work with and he took the time to explain what the problem may be with my windows. Since we couldn't reproduce the problem, he was very nice to tell me that he didn't want to throw labor at a problem and not fix it the first time. At just that moment, the window started acting up and he got a tech over right away to see the problem as it was happening. The tech said he had seen the problem before and knew what it was. Also, the cashier is super nice and very friendly!

roughian98tj

Dec 21, 2010

Despite issues whether or not VW wanted to cover the repair of my window seal, Neil and the service manager were persistent to make sure I was happy with the warranty coverage of my vehicle. The window seal was ultimately replaced under the warranty and the wind noise that was driving me crazy went away. Once again great service at Chapman.

angel92647

Dec 19, 2010

I had a great sales experience. Justin was just great, and we came to close the deal at a price that satisfied us both. They made the process very easy going. I did most of the negotiation over the phone/email, and they respected the price we had negotiated once I walked into the dealership to close the deal. And so far, I love my new vw (2010 CC Sport). Great job guys!

andolink

Dec 12, 2010

I really appreciated to low key, easy going approach of your staff. Too many dealerships still encourage their sales staff to employ high pressure tactics and I literally walked off of several car lots thinking I would never set foot there again due to the hard sell techniques and wondering how these guys stay in business treating people that way.

cyndi deboer

Dec 9, 2010

Had a transmission problem and the 3 gentlemen listed above gave exceptional service by listening to my concerns, riding in the vehicle w/me to "hear" the problem and then test driving after service to be sure everything was in working order. The extended warranty covered the cost of the repair except for the deductible, so a good time was had by all and so far so good on the new transmission!Thank you!

rodneybelsham

Nov 29, 2010

Found Austin very helpful and attentive, he new a lot about the vehicles, a great young man to work with. Also Chester was a very nice guy and helped us a lot with sorting out the finance and vehicle pricing. Maximus in the contract department was excellent and also very helpful in getting the documents explained and compleated.

ryanp1tdi04

Nov 27, 2010

Execellent service by Neil. I requested the replacement windshield wipers for my 2004 Jetta and the dealership was out of stock. He personally recognized other replacements were installed but not the correct ones. He is ordering the correct windshield wipers for my car. I have worked with Neil several times regarding service since I have had my VW Jetta TDI for the past 6 years and it is always a pleasure.

ddawkins2

Nov 21, 2010

Justin was quick and friendly to take care of fixing my break lights. He gave me a good deal on the service. Also, I purchased a sun shade in the accessories dept and both employees were quick and friendly. I have no issues with the service I received.

RANIE777

Nov 14, 2010

Neil is always professional and kind. This is the #1 reason I keep coming back to Champman. The relational capacity Neil has with customers is outstanding!!!! Also the work is done correctly and I feel like I can trust the workmanship of the mechanics. Thank you Neil and Chapman for another job well done!! Sincerely yours,Ruth Ann Lopez, M.A

Brightbill

Nov 10, 2010

I purchased the auto at this site and all service has been done wight great satisfaction at this site. I will continue to have my vehicle service here and I hope to replace this auto with a new auto from this dealer as soon as the vehicle becomes available.

Suelee Jones

Nov 9, 2010

This is the third Volkswagen that I have purchased from Chapman. I had a 1999 New Beetle, a 2007 EOS (that got totaled in the 10/5/10 hailstorm in Phoenix) and now a 2010 New Beetle. Justin has been my service advisor for the last couple of years & is a great guy and Tyler Umpley (not sure of the spelling of his last name) has been the mechanic that has done all work on all three of my cars. The reason I keep buying cars from Chapman is because of the great service.

sigmataualpha

Oct 22, 2010

Issues:1. 9/23/10: Nick couldn't figure out how to print a temporary registration so I was given a Dealer's plate which I had to return to the dealership the next day after purchase.2. 9/23 - 24/10: I was not given the second key to the vehicle because neither Roy nor Mike K could find it. When I went back to the dealership to turn in the dealer plate, they still didn't have it for me.3. 9/27/10: Nick told me I had to go to DMV to transfer the registration myself; that Chapman didn't do that. I took a 1/2 day off work, sat around DMV, and then found out that the dealership has up to 45 days to make the transfer of title yet I was given a 30-day temporary registration. Additionally, I learned that the transfer of title IS something the dealership does on a daily basis AND that a refund can be done by the dealership. I made another trip to Chapman. I met with Mike K who said he'd "take care of it". I also asked about the registration credit and he said a check would be cut. When asked about the second key, he said he'd order it and call me in 2 weeks.4. 10/12/10: Received bill from Chrysler for payoff amount on car I traded on 9/23/10. Also received bill for new VW showing two payments already received.5. 10/13/10: Called Chapman to ask Mike about the second key and Marcus about the bills. Found out that Mike no longer works at Chapman. Asked Marcus about the bills and he then transferred me to Chester. Chester said he'd look into the matter and call me back.6. 10/15/10: Received DMV registration for new car in envelope from Chapman but no refund check. No return call from Chester yet. Left message for him to call me.7. 10/16/10: Called Chester; he said he was "really busy and the Finance department isn't open on the weekend" and that he would call me on Monday.8. 10/18/10: Called Chester who then passed me off to Brian in Finance. Left message for Brian who returned the call within 15 minutes. He followed up with his registration person who over-nighted the payment to Chrysler and confirmed that a refund should come to me from DMV within the next two weeks.9. 10/20/10: Still no resolution about the second key. Called to speak to Chester and was transferred to Stacy. Stacy checked with the Service department who had no record of a key being ordered. An order has been placed and I should get a call from Service within two weeks to bring the car in to have the key programmed.Summary:Stacy is the ONLY person in this entire debacle of dreadful customer "service" who apologized for any inconvenience. I appreciate his attitude and Brian was very professional and I appreciate his ability to find where my case was dropped to keep Chrysler from reporting a late payment. There is no excuse for the poor treatment I received from Mike, Nick, Marcus, and Chester! Once the key is programmed, I will have made four trips to Chapman, spent more than 4 hours at DMV, and spent more than 3 hours in phone calls for this purchase! I will not be referring ANYONE to do business with Chapman Dodge/Chrysler/Jeep/VW.

rhollis745

Oct 18, 2010

While i began my early (7:00am) Saturday morning visit (on 10/16/2010) to Chapman by bringing my daughter's 2004 VW Jetta into the service department and courteously greeted by Mr. Brownlee, my long day ended (around 7:30pm) by leasing a new 2011 VW Jetta SE, working with Tony Simmons and Chester Spychala. First, i owe a great deal of thanks and sincere gratitude to Mr. Brownlee, who unselfishly turned down his commission on an estimated $4000.00 worth of repair work, because of his professional integrity and dedication to serving the best interest of the customer. Mr. Brownlee, without hesitation, approached me in the waiting room, including bringing along the auto tech or mechanic, to explaing the extent of required repair work on my vechicle. After patiently explaining the problems and recognizing my dilemma and obvious state discouragement, he immediately led me to the sales department to discuss possible options - which included assessing the market value of my vehicle versus the cost of repairs. After considerable deliberations with Mr. Spychala and Mr. Simmons, I make the decision to trade-in the old vehicle in favor of a new leased vehicle. While all were especially courteous and helpful, Mr. Simmons provided exemplary assistance and guidance in helping my daughter and me make an informed decision. Mr. Simmons, while juggling multiple priorities with other customers (with prior appointments), provided extraordinary assistance and exhibited exceptional patience in showing us many vehicle options on the lot, as well as staying beyond his normal duty time to complete the transactions. In short, Tony Simmons provided outstanding and expert customer service, and should be viewed as a great asset to your sales workforce and business. Yet this would have never happened without the customer sensitivity of Mr. Brownlee in your service department. He is a gentleman and a great tribute to Chapman's business. Sincere thanks to all involved, and to Chapman as a reputable auto business in our great community. Best Regards! ...Bob Hollis

writedenise

Oct 17, 2010

I made a call to see what cars they had available and Justin was very helpful over the phone and encouraged me to come and see the car. I drove down to the dealership the next day, he was ready for me with the car and was extremely knowledgable and helpful. He was even patient with my three year old who was running around. He made the sale very easy for me and it was done in 3 hours. Awesome!!

fogoso

Oct 16, 2010

I return to Chapman Volkswagen because of their customer service. I have been a loyal customer for over 15 years, first through the Chapman BMW dealership and service and now for Volkswagen service. I have been incredibly lucky to have had such great service advisors beginning with Garrett O'Dell, then Tony Di'Salvo and now Justin Linegar. Justin is very knowledgeable, patient and happy to answer my many questions, always provides transportation for me back and forth to my job, and is incredibly friendly. I trust Justin's sincerity and willingness to always help me when I am having a problem with my car. Thank you very much Justin for your professionalism. Lydia

roughian98tj

Oct 11, 2010

This is the second Jetta TDI I have purchased from Justin and for the second time I have been greatly impressed with his customer service, no pressure salesmanship, and product knowledge. I was very pleased with my first 2006 TDI and when I found out there was 0% on the 2010's I had to look into it. Well needless to say with out ever really intending on buying a new car I drove away in a new TDI cup even more content then I was before with my VW product. I in 2008 my father went to Justin to purchase his TDI sportwagen and again purchased a new 2011 sportwagen from Justin the same day I purchased my 2010. Justin's made sure that were happy and his manager, Chester, ensured there was a deal we were pleased with. I even got more for my trade than I had expected. For anyone looking for a new or used Volkswagen I highly recommend they give Justin at Chapman Volkswagen a call.

asplett

Oct 8, 2010

I was very frustrated with my experience. I got the shuttle to work and it took over an hour to get here. I requested to be picked up as close to three as possible as that is the time I get off work and since I'd been late an hour and a half I needed to work as long as possible - - I was picked up at 5:00 - granted the weather was bad, but I don't think it is good to have so many people scheduled around the same time and have to go to so many places. I think I should have been picked up much sooner and taken back for my vehicle. The shuttle drivers are very nice; however, the way pickups and drop offs are schedule is not acceptable for someone who has to get to work. When I take my vehicle to Peoria I am given a ride very soon after I arrive and am picked back up around the time I request. Had I known I would have to wait for hours and then have another hour going around picking other people up I would have made other arrangements - by the time I realized I wasn't going to be picked up for a long time I'd already gotten off work at 3:00 and just had to wait.I was told that I needed a recall part put in and if they had the part they would do it that day. I asked to be called to let me know because if the part is not available I'll just go to Peoria and have it done there. I did not get a call letting me know if was available or not and had to call - I was then told that the part was not available. There was not a reminder sticker for my next oil change so I called to get the mileage I need to change the oil for.I usually go to Peoria Volkswagen; however, I had to go to Chapman because I have a problem with my window tint - it is very blotchy - almost looks spotted - I was told I needed to take the care to where I bought it. The service tech said my windows are not tinted - they are factory made the way they are and that it is normal for them to look this way. They were not always this way and they are getting worse. The only window that isn't like this is my windshield and I had that replaced. I am upset about the way my windows look and feel frustrated that I was told this is just the way Volkswagen makes their windows and basically I just have to live with it. If this is true then I don't think I want my next car to be a Volkswagen.

nhaussler

Oct 8, 2010

Hello, good experience overall. Worked with Tony primarily, also the internet division was very responsive with questions. Tony was very efficient, found the car i wanted, and introduced me to the parts and service people. Would reccommend to others and consider highly for additional purchases.

kathylucas

Oct 1, 2010

I was looking at a Golf TDI and it was too small. They had me drive a Jetta TDI and I was thrilled. Everyone was working with me, for me, were very friendly and actually had the same story/information and knew the vehicles. Having had bad dealer experiences before I was skepical they could do what they offered but they came through and in a timely professional manner.My only disappointment was the time on a very hot day it took to get the 2 cars from the back lot for me to test drive...argh ! I guess it's just the nature of the beast. All in all great experience, I got the car I wanted at the right price with no BS.Thank You

gophishin

Sep 30, 2010

Justin was great, he was friendly, helpfull, thorough, and spot on. The service was also very good, everything was done on time and seemed to be performed properly. The only complaint I have is the availability of loaner vehicles. Camelback VW's premise is that someone should not have to go without a vehicle just because they are spending the time to protect their investment. The only reason Chapman was able to win my business was because I was ensured a vehicle would be made available to me, which it was. Unfortunately, this was done through Enterprise. I easily wasted 1.5 hours of my day dealing with that. I have to wait to be picked up by Enterprise, driven in the opposite direction of where I was headed, wait in line, fill out the paperwork and then finally I'm on my way. Returning the car, I have to again, drive out of my way, past the dealership, and I'm expected to match the gas, a trip to the gas station I would not otherwise be making. Then I have to wait in line again, complete the rental agreements, and then wait to be driven back in the direction I just came from to the dealership again. Is it the end of the World? No. But, I'm now considering driving a little bit out of my way to Camelback just to have my service done there, since it seems as if it will be ultimately more convinient and efficient. Again, my expereince with Chapman's service and Justin as my service contact was great. It is how I feel I should be treated in this situation. I just have a problem that a business as large as Chapman's cannot provide a simple loaner car.

JEM

Sep 28, 2010

Chapman is great! I (We) have been customers for a long while. I was very pleased to see that in addition to our visit and repair, they did an update to our sunroof drain (recall). I would never have know about this unless we had been in for an unscheduled service. i hope the electrical module replacement is a fix to cure all our electrical issues we have experienced the last two years. All of a sudden this Beetle is performing as it did many years ago. It is a 160 HP Turbo 20 Valve 4 cyl. engine, etc. Thanks, JEM/KLM

pelican914

Sep 27, 2010

quick in and out......work done wellxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

mike2922

Sep 25, 2010

The emissions indicator light came on and the engine was sputtering so I pulled out the owners manual. The manual said to call the dealership immediately. Becky was able to give me an idea of what the problem might be and provided a phone number for VW roadside service. My vehicle is still under warranty so the roadside/tow service was free of charge. I called VW customer service and they sent a tow truck within 30 minutes of my call. The two truck driver delivered my Jetta to Chapman Volkswagen at about 3pm. I received a call at about 4:45pm stating that my car was ready and that they replaced the ingition coil recall part. We showed up at Chapman Volkswagen at about 5:30pm to pick up the car. Becky was extremely friendly and helpful when we arrived. Becky made what started out to seem like a nightmare into just a little bump in the road. I will definitely tell this story to anyone that will listen. Thanks.

ksm0692

Sep 24, 2010

I thought the price for 20,000 miles service fee is really high. All the other cars that I and my husband had we never had to pay that much for routine service. Employees at Chapman is always friendly and courteous. I always have to wait for the work to be done as I live too far away to get a ride home and they always are willing to provide transportation to anywhere I want to go. I am very happy with Chapman.

ddawkins2

Sep 19, 2010

Reason was for 10,000 service and I have no complaints. Everyone was friendly and helpful. I had to call several times to make an appt and Becky was patient and friendly each time. I was met quickly both when I dropped the car off and picked it up.

mkb781w

Sep 17, 2010

WARNING!!!! Very disturbing and questionable business tactics. I figured the Chapman name stood for integrity. I have dealt with Chapman BMW for several years without any problems. This must be the black sheep of the family. I have placed 6 calls to the dealership since signing the contract. Mike K, Marcus and Brian each provided a different version of what happenedeach call resulted in a different story. Good luck getting any of the upper management to return your call. Carmine Grassi (GM) must have too many complaints- his voicemail will no longer accept messages. Chad Hubler (GSM) hasnt returned three phone calls. Still waiting for Brian to return my call. Mike says we can return the car Brian says we cant. I wanted to speak to Baxter Chapman since its his name on the dealership, but I was told by the receptionist that he doesnt accept calls from customers. WOW that blew me away. All I am trying to do is figure out where we are in the deal which bank, which financing package two conversations with Marcus and one conversation with Brian have provided us with 3 different versions. Save yourself the brain damage and go to the VW dealership in North Scottsdale.

marykelly

Aug 27, 2010

Saw the Beetle on line. Dealt with Hal on the phone. Bought the car. Hal was terrific.Young man in financing was chagrined because I wanted no gap insurance. I suppose he lost a commission. Matters not. I'd send anyone to Hal; fast and efficient. A nice experience. Thank You, Mary Kelly 0n 08/24/2010

emceecriterion

Aug 25, 2010

I was very thankful for the car wash after the oil change! I was very pleased to be able to call chapman volkswagon at 330pm and get an appointment for 400pm. I had some other errands to run and I was able to get everything I needed done in the time it took them to do everything. THANK YOU!

MikelJ

Aug 25, 2010

Chapman Volkswagen has always been very good to me. I would highly recommend them to anyone who is looking to buy a car. Their service that they provide is outstanding and always are finished in a timely manner. Thanks Chapman Volkswagen for taking such great care of me and my cars needs.

A Byerley

Aug 24, 2010

I have had a wonderful experience each time I've come back to Chapman for service for my car. I've worked with Justin nearly every time, and he is always SUPER friendly, very responsive with phone calls providing me status updates on my car, and always knowledgeable when I have additional questions/need clarification. It's never good when something goes wrong with your car, of course, but Chapman always makes the process of getting it fixed as painless and smooth as possible, which is GREATLY appreciated!

yoga108

Aug 21, 2010

I am very pleased with our experience at Chapman VW. Tony Simmons was wonderful to work with and I would recommend him to my friends & family. We went back and forth with a few other dealerships before getting in touch with Tony. I told him the car I wanted and the price I was willing to pay. It was simple and hassle-free, far from the typical car buying experience we are all used to. It makes me wonder if I should have come in with a lower offer since there was no hassle, but the truth is, I am happy with the price and the service was excellent. Thank you!

klh1357

Aug 21, 2010

The first person that approached us was Daniel, he was very courteuos and LISTENED to what our needs were. He did not try and steer us into something more expensive, which had happened at other dealerships. He worked with us to find the car that would best meet our needs.The next person we met with was Michael. He was determined to fit the car we had fallen in love with into our budget. He worked with us and re-priced using different terms, different incentives, different promotions, etc...finally we came to an agreed upon price.The final person we met with was Marcus. Marcus was extremely thorough and made sure we understood eveything. At this point is was well pasy closing time but he never once made us feel rushed.All in all it was a very positive - NO PRESSURE experience which is why I will go back.THANKS TO ALL.

ElizabethDWaite

Aug 10, 2010

Justin was great as he has been the other times I have brought my car in for service. He has wonderful customer service and makes getting my car worked on as easy as possible. In the past I have never taken my car to be serviced at the dealership but I have been so impressed with him that I will continue to bring it back. Thank you!!!!

rally

Aug 6, 2010

I was supposed to get a rear spoiler put on my car. No one from the service department could look at the spoiler and figure out what shop I need to be at before I get there? It was a whole wasted trip and another scheduled appointment to drive to from Goodyear. That is terrible managment, I would have been fired from my job.

hspowered

Jul 16, 2010

Justin is the best advisor you have. He always makes sure everything is taken care of properly and quickly. I live in Chandler, but drive up to your dealership because he's that good!I brought the car in because the brakes were "mushy" and Justin got the best service person to work on it and figure it out!Thank you!Krinda Power

lolerud

Jul 16, 2010

The customer service that Justin provided was wonderful! My car was ready the same day and the car was even washed for me. I will definitely bring my car back to Chapman in the future for any repairs that I may need! Thank you for a great dealership experience.

Cfoehl

Jul 16, 2010

I have rate Chapman all 5's on the survey because I find it to be the most pleasant dealer experience in the area. Prices, though higher than non-dealer garages, are still competitive compared to other VW dealers. Justin Lanocker was very thorough and spent a crazy amount of time on my car, figuring out what was wrong. He took time to keep me updated on their progress throughout the day.

spellman2010

Jul 14, 2010

Everytime I go to Chapman Volkswagon, I am greeted in a friendly manner within seconds. They always give me an estimate of the time it will take them and ask if I have any other issues with my car. This time it took slightly longer than quoted, however, Justin kindly took the time to let me know it would only be a few more minutes. The car was waiting to be washed, so I gladly waited! This time I was just in for an oil change but was excited because I had received a 25$ gift card from Chapman for being a valued customer. These are things that keep me returning to Chapman. Another great experience :)

dustoff17

Jul 10, 2010

Excellent service before and during. We waited and were updated throughout. Have purchased from this dealer before and would not hesitate to recommend their service department.When there are problems, or additional time or parts are needed, we are notified and provided an easy to understand explanation with none of the BS I have found with other brands (eg GM).

cricketsydney

Jul 10, 2010

I requested a change of Service Advisors for my recent visit since my last Advisor, Neil, was rude and gave me terrible service. Nick was perfect. Even though he is new, I will definitely be back to hapman. After working with Neil for quite some time and after my last experience with him, I debated coming back to Chapman again. Thanks to Nick, I will return.Cindy Roseneker

kendnelson

Jul 3, 2010

I had a 9:00 appointment for an oil change on Thursday, July 2nd. When I got there, I met Neil right away and he was very nice. He took my car, and I waited in the waiting room. An hour and a half later, I was still waiting and getting anxious about why it was taking so long. Finally, at 10:45 I was told my car was ready, Neil shook my hand and I paid the cashier. So why did an oil change take an hour and 45 minutes? I didn't ask, because at that point I was very irritated and just needed to get home as quickly as possible. No one mentioned the reason for the long wait, nor did anyone apologized for the long wait. So I'm wondering, is this normal to have to wait almost 2 hours for an oil change that is scheduled in advance? Since no one mentioned anything about it to me, I am going to assume this is normal. Needless to say I will not be returning to Chapman VW because you wasted my time and didn't even acknowledge it.

liztempe

Jul 2, 2010

Everyone we've worked with at this dealership has been wonderful. They are always helpful and kind. As my car was being maintenanced this past week, Keith Gallaway, our service manager was professional and courteous. He made sure I knew exactly what was being serviced and gave me updates while I was waiting. Their waiting room was also very clean and comfortable. I truly appreciate all of their hard work.

dustinaz78

Jun 13, 2010

The periodic coupons are the real reason I keep returning to Chapman VW for routine service. Even though Chapman is over 20 miles from my house, I feel the service discount makes it worth the trip. The customer lounges are a bit sparse. At a minimum, I would like to see a purified water dispenser and free WiFi in the lounge. These cost-efficient upgrades would really make for a positive customer experience during extended wait times. Kevin Fore and the service team were fantastic. Very professional and courteous.

chalengpoj

Jun 6, 2010

Brought the car in for regular maintenance. Saw great reviews from this site. Once got to the service department, I was greeted by Justin L. He took very good care of me and my Jetta. I am impressed with the service and professionalism. Keep up the fantastic work! Thanks.

RShore

May 21, 2010

Chapman VW has been servicing my vehicles for over 10 years. I have never, ever considered changing dealerships. I have always been treated well in sales and service. The work performed is always perfect the first time. The staff is kind, courteous, helpful, understanding. I feel respected. It's all good. I'm happy!

terribishop

May 19, 2010

I had to wait quite a while for the first time at my last visit. Usually the estimated time for completion is more than adequate and my vehicle is ready well before then. This last time, I'm guessing due to reduced workforce and the economy. I waited an extra hour and one half. This is not typical and I hope will not continue. I felt bad that my customer service rep actually washed my car due to lack of staff and the extended wait. I would also like to mention that when I have picked up my car from service in the past. The radio was changed to another station, the air conditioning was left in the on position. My rear view mirror & seat positons were changed. It would be nice for the service guys to be a little more respectful. They only have the vehicle for a couple of hours and don't drive it but around back.Justin does a great job taking care of my needs. None of the above should refect on him. Thank you.

aawolfe

May 15, 2010

Everything was great, very friendly staff and good service to my car. I also was very comfortable in the waiting area and Keith came to check in with during my wait. The only thing that I was not impressed with was the length of my service. I was in for an oil change and it took two hours!

pwmnatman

May 13, 2010

My wife and I just moved here from Las Vegas Nevada and wanted our vehicles serviced. We own a 2008 VW Jetta and a 2008 Dodge 3500 Truck. We were able to visit one dealer (Chapman)for service of both vehicles which was a great blessing. The first person I had contact with was Justin Lenocker, Chapman's VW Assistant Service Manager. Justin was very professional and took the time to explain to me everything that was going on with my vehicle as well as took his personal time to take me everywhere I needed to go around the dealership from the service bay where he listened to everything I needed to say about my vehicle and what I wanted looked at to coming in to me to tell me additional things they found that needed work. Justin then came and got me when the VW was done and took me to the cashier and then right to my vehicle. I appreciated the one on one personal touch.

donnieh30

May 13, 2010

Kevin was great. He was nice and explained the problems with our car very well. He went above and beyond my expectations. While my car was in for repair kevin got me agreat deal on tires, and alignment. I fully trusted him and his staff to do a great job serviceing my car.

BrianT22

May 5, 2010

I have a VW that I lease and will be turning in next month. After reading some online reviews I decided to bring my car to Chapman. Kevin Fore was my service advisor and was by far the BEST service adivsor I have ever dealt with. He was genuine, honest and delivered everything he promised. He made my visit an exceptional one and I have already recommended Kevin to several people I know. He is an asset to Chapman. The only negative thing I have to say is that I wanted to purchase the VW since the lease is up but the Finance Manager failed to call me back after I left 2 messages for him, so I ended up purchasing a new Honda, perhaps the finance manager could take some lessons from Kevin Fore.

gtremblay

Apr 23, 2010

When I made my appointment with a service representative [woman], approximately 2 weeks in advance, apparently it did NOT get logged in.When I arrived for 9:30 a.m. appointment that I had scheduled on MY calendar, my service & name was not on the board outside. But Kevin registered me regardless, took me right in for my scheduled appointment at 9:30 a.m., he said it'd take about 3 hrs what I need to have done, 40,000 mile check up and the VW Eos top wouldn't go down.I said I'd wait, after a while Kevin came in to say that it would take longer than expected for all of the check up and repair on the top. So they were kind enough to get me a rental car so I would not have to wait in the customers lounge for 6 hrs.I was very thankful for that courtesy. My car was ready that same day, brought the rental back, paid my bill, and left with my car.So far the weather here has been below normal "cool", so I have not been able to put the top down to try it out, but I will as soon as the Arizona weather warms up again.Thank you.

judith66

Apr 23, 2010

my husband and i bought a teguan in dec. this was oour first service visit. kevin was our service person. he is very knowledable and took care of all our concerns. he was prompt in taking care of our car. we also used the shuttle and beau was very friendly and caring. we had a five star experience. judith johnson

krystihorwitz

Apr 13, 2010

I always come into get my VW Beetle serviced at Chapman VW. Not many people say they go to a dealership to get their oil changed, but I have developed wonderful relationship with my service provider Justin Lenocker and I'm now going on my 4th year of service from you guys! Hats off to all of you at Chapman for always being honest, trust worthy, accommodating, and understanding! -- especially you Justin! Thanks againKrysti Horwitz

lynkogler

Apr 9, 2010

I've been taking my VW to Chapman for service for about 5 years now. Although the faces have changed in that time, the service has always been excellent, and the staff are very friendly and helpful. Work is done in a reasonable amount of time, if not quickly -- it's usually faster than I think it will take. Some routine services (oil change, etc) may be cheaper at non-dealer shops, but I've received such good service at Chapman that I'd rather spend the extra money with a service department that knows my car and treats both of us well, than go hunting for an independent mechanic or shop that could or would do as well for less.

JeffsVW

Apr 5, 2010

I have had nothing but excellent service. I never have to worry about the service department trying to make an easy buck. All the employees have treated me like I am very important...especially Justin. He has always greeted me with a smile and left me feeling my car and money was well spent and worth purchasing from Scottsdale Chapman Cheverolet. Keep up the fantastic service. Thanks for the services!

Janis

Apr 2, 2010

My service representative, Justin Lenocker, is always attentive, polite, responsive and punctual. He knows the car (2004 VW Toureg) very well and keeps me informed as to what needs to be done and how long it will take. If something is wrong with my car, Justin always makes sure my vehicle is serviced promptly and efficiently.

ncu830

Apr 1, 2010

Justin is always courteous and get the customer in and out in a timely fashion. Explains any problems in detail so you can understand them.Have always been treated well. Purchased my Jetta in 2005 and extremely pleased with the performance and gas mileage.

shepburn77

Apr 1, 2010

Kevin at the dealership treated me great and understood all of my needs and concerns. He was timely and friendly during the entire service. I will definitely be back for other repairs and will recommend him to other VW drivers. Kevin was always available and I could bring my car by unexpected as well. Keep him around!

ksm0692

Mar 31, 2010

Every time I go there I am made to feel as a very valued customer. It is little far for me to drive but I prefer Chapman VW better than Berge VW. Justin is always courteous and keeps me informed about the work that is being done or needs. I usually wait for the service to be done so it is noce to have the coffee/tea maker right there.

ajberg76

Mar 29, 2010

I call Kevin each time my Jetta is due for service. I leave a message and he calls back promptly and is very friendly. I used to be affraid to go to the dealership for maintence on my cars due to cost and that has changed since I bought my Jetta and used your services. I find it worth paying a little more to get the service that I and my car receive.Thank You,Aaron J. Berg

huertanix

Mar 27, 2010

The guys at Chapman are extremely attentive and ready to help in any capacity they can. They have made customer service a cornerstone of their reputation, which is why this specific VW dealership was recommended to me to begin with, and they have earned it. They're friendly, courteous, and capable of answering inquiries from people that aren't mechanics.

nich01e

Mar 22, 2010

Although I would prefer to never have to have any service beyond the basic maintenance, my Beetle has required some extra attention. Justin has always been very kind and the car has always been returned to me in promptly and in much better shape. Justin is friendly, the serivce guys do a good job and the dealerhip offers a better experience than the other VW one that is actually closer to where I live in Chandler. The price is competitive with other dealers but not as good as independant service centers for VW. If I continue to have repeat issues I may have to switch to a local garage for cost efficiency.

sdonati

Mar 19, 2010

We brought the Jetta in for an oil change and to have the engine light that had been coming on intermitently checked. This happened once before and there was nothing wrong, so we weren't too worried. Justing was great. He ran the diagnostic, determined that it was the timing belt and that it was covered under the certified pre-owned warranty and had everything taken care of! I can now rest assured that when my student has her car up at NAU that everything is in good shape and she's safe driving this vehicle.

JEM

Mar 16, 2010

It has been and still is the Best VW Dealership, by far in Arizona, (Phoenix, Scottsdale area). Always a great experience when ever I need service for my VW family of vehicles. Keep up the great job! I always look FWD to my visits. Everyone is there to make my visits superb. Thanks, JEMorrison

ncu830

Mar 14, 2010

HAVE BEEN COMING TO CHAPMAN SCOTTSDALE AUTOPLEX SINCE I PURCHASED MY JRYYS HERE IN 1995. HAVE ALWAYS BEEN TREATED WITH COURTESY AND FRIENDLINESS AND TRUST THAT WHEN THE VEHICLE IS BEING SERVICED, I WILL BE TOLD IF THERE ARE ANY MECHANICAL PROBLEMS OF WHICH I AM NOT AWARE. MY HUSBAND WAS A MECHANIC SO HAVE HAD LOTS OF EXPERIENCE WITH BOTH RACE VEHICLES AND STREET CARS. NOW THAT HE IS GONE, HAVE TO DEPEND ON A DEALERSHIP TO TAKE CARE OF ANY MECHANICAL PROBLEMS. HAD HOPED A VW DEALERSHIP WOULD BE PLACED IN TEMPE AS I LIVE IN AHWATUKEE AND THAT WOULD ME MORE CONVENIENT. COULD GO ELSEWHERE TO HAVE MY JETTA SERVICED, BUT FEEL COMFORTABLE THAT THE WORK WILL BE DONE BOTH PROPERLY AND IN A TIMELY MANNER AT CHAPMAN SCOTTSDALE. I DID RECEIVE A LETTER STATING THERE WAS AN UPCOMING IGNITION COILINSPECTION/REPLACEMENT BUT HAVE HEARD NO MORE REGARDING THIS. THANK YOU. NANCY UNDERHILL

daericks

Mar 13, 2010

I had an oil change and requested some pricing on some other items. My tire pressure sensors won't shut off and I was told I needed a part that was ~$700. Then I lost the keys to my roof rack. Apparently that is another ~$600 or so. OR I could call another dealership and get both of these fixed for $500. Oh, and I had to pay a $15 diagnostic fee for the "test" on the sensors. The oil change on my 6 banger was ONLY $70 as well. This is not my first experience with this dealership but unfortunately it is the last. In this economy they seem to find the need to gouge the customer to make their numbers. Too bad.

pookiepie2

Mar 11, 2010

I am so happy I came in. Kevin was extremely friendly and helpful. I felt like I knew him for years and I actually just met him. I was in very good hands. I will be returning for all of my service and maintenance. He made my experience a great one. I wanted my car to be inspected because I was out of the country for 4 months. He brought me into his office and thoroughly explained everything they were going to do. He recommended an oil change as well. He came into the lounge to check on me while I was waiting and to let me know the remaining time on my car being finished. This was the best customer service I have ever had with getting my car serviced.

suinhills

Mar 11, 2010

Everyone was so friendly and helpful. They were very informative of the service taking place with my vehicle, and let me know what was happening every step of the way. The waiting room was also very nice...the coffee and hot chocolate and internet hookup was terrific.

vrsetter

Mar 3, 2010

As always, Kevin did a great job of managing our service work. Since we needed to wait for our car, he also provided recommendations of places my daughter and I could walk (we ended up walking to Phx Zoo) which made for a very pleasant way for my daughter and I to share time together.

cdolibrary

Feb 26, 2010

Exceptional customer orientation follows by great repair service. All addressed issues had been corrected 100% customer satisfaction. I like your fast drive up service with friendly staff from the beginning (Kevin Fore or Justin L.) through shuttle driver and mechanic (David). Great waiting area with wide beverage selection

ksm0692

Feb 26, 2010

I've been dealing with Berge VW for about a year and I was not satisfied so I went to Chapman and am very satisfied with service dept. Justin makes me feel like a valued customer. I will definitely recomment Chapman to friends. I did not buy my car from your dealership because when I went there to look for a car nobody came to help me. Maybe the way I was dressed (very casual) they thought I was not there to buy.