Used Cars for Sale at City Kia in Orlando, FL

Upset Customer

Sep 21, 2016

Long story short.....RUDE....DISRESPECTFUL.....and to worried about running out of work to go home!!!!!

LUIS FIGUERAS

Sep 11, 2016

the best dealer Im been to,good experience.I recomend this dealer to anyone,all employees with good courtesy and robert the salesman was great

Tasha Castro

Sep 3, 2016

Doesn't get any better than City Kia!!! My salesperson was great he asked me what I needed in a vehicle and he pointed me to my dream car. Not to mention my new optima sxl has more options than any luxury car on the market. Please go see victor at city Kia. You won't be disappointed. He is great. The management staff there is so down to earth. I felt like I was at a friends house. No pressure. Great crew. Don't waste your time with this those other dealers there a joke! City Kia of greater Orlando that's where all my friends and family are going. Thanks City Kia.

crunch30

Aug 27, 2016

I came in today , Mr hamza was right there and helped me immediately. I was kinda nervous But he made me at ease. I am a first time buyer And he told me there's nothing to worry about you will leave with a car today and he did that. Thanks to him and Mrs Angela...

Elliot Diaz

Aug 23, 2016

This guy Hanza Ammor is one of a kind...He said he would have it done and he was totally right. You want to ride today..!!? ...you better go see him to make it happen. Thanks buddy. You Rock !!!!!! E&E Installations Inc.

mich9733

Aug 22, 2016

Hamza Ammor was a great, he helped me find the perfect car!! I'm super happy... everyone at this dealer is always so happy and willing to help. I have ZERO complaints!!! really great environment!!

CE

Aug 22, 2016

Kia Rio has a problem with the coils going out. Had to bring it in several times for them to be replaced, had to bring it in several times for other repairs because the did the repair wrong-time after time. Please don't get tied into this place.

Ovidiofern

Aug 19, 2016

Mr. Ammor is the best auto sales person, he made my car buying experience the best, he made everything easier and had a solution for me. If in need of buying a car go to City Kia, and ask for Hamza Ammor...

Ivyhonda81

Aug 15, 2016

It was a long wait but came out with a great deal on a car I always wanted,great service by some nice people I will defenently recommend to family and friends ..Thank you Kia

lynx550

Aug 14, 2016

I went to the dealership because my 2011 Kia Sorrento had a busted headlight socket. I went to an auto parts store earlier in the day and they quoted me $10 for the part but it would need to be ordered and it would take a week so i did not get if. I went to kia to see if they had it in stock. When i told the service manager the problem with the car he quoted me a price of over $700.00 for the entire assembly...even though i asked for only the harness. I told them to stuff it and fixed my car for $10. Stay far away from City Kia.

Jeff Fraser

Aug 14, 2016

Our sales rep, Jose was very professional and extremely helpful. This is our 5th KIA and I really enjoy our new Sportage. We have used your service department for our other cars in the past and always found them to be courteous and efficient.

GGarcia123

Aug 13, 2016

The reason I gave a 5 star rating is simply because at first, my expectations did not meet my financial ability. During the consultation, both sales agent and manager asked me a few questions to find what I will be able to afford. I am extremely grateful they were patient and provided outstanding customer service. For example, Hamza Ammor, took his time assisting me, even stopped by at the dealer on one of his days off to assist me with the new vehicle I purchased. I would also like to mention that Hamza Ammor and all the other employees at City Kia are great at walking with the customer during a purchase and following up. I definitely recommend this dealer!-Grace Marie Garcia

ThePinkneys

Aug 12, 2016

First off, Hamza Ammor is the greatest! He's patient, caring and wants to be the best help he can be. My Husband and I had a very good experience when purchasing our jeep. We are extremely pleased with our purchase and Hamza made sure we didn't leave without it! He even got us to put less down on the deposit which was amazing I might add. What I loved most was that he wasn't pushy like most car salesman (lord knows that drives me crazy), he let's you relax and concentrate! We'll most definitely be back to purchase our 2nd Vehicle from him! #TeamHamza #HeRocks

Theboss

Aug 10, 2016

Vincent Rita is the worse sales person he is too pushy and rude an disrespectful he just wants the sale an shows you what he thinks u should get not what you want an he tried to be funny an put my husband in a small car knowing he is a big man an we have 3 kids car seat age an he drove crazy swerving trying to be cool speeding with my kids in the car also ran credit with out permission we told him not to an social was in the system still from last visit we told him everything we knew he would say after pulling credit an looking at trade because we been thru it already but he ran the credit check any way an didn't tell us until I asked what the paper was that the manager had an he said it was from the credit check we will be going to a complete different dealer now

Janae36

Jul 31, 2016

He helped me out in a big way. I was with another sales associate who told me I couldn't get a co signer to help me with getting a car. When Hamza Ammor came he asked did I have a co signer and I got my car. He is the best when it came to helping me to get my car. Keep up the good work. I also wanna say the manager is awesome as well he helped me a lot as well.

36Chilly

Jul 31, 2016

This gentleman went above and beyond he helped me get the car I wanted and at the price as well and I also walked in with a coworker looking for a car and she also got a car if you ever need help look for a car this is the place to go and the store manager are great they go above and beyond to make sure you are happy with your service thanks City Of Kia love my new Soul

Carlos

Jul 15, 2016

I bought a Kia Sorento 2 years ago at City Kia. Unfortunatly the phone customer service is the worst! I call then 10 days ago to make an appointment for oil change and to check for a recall and I was told that somebody from the service department will call me asap or send me an email. I never received the phone call, just received an email from Carlos Castillo stated that they want to help me with a pleasant purchase of a new vehicle. Total misscommunication! So, after this, I will go to another dealer.

Yajaira

Jul 3, 2016

I am very happy with the customer service provided by Mike. He answered all my questions and was very knowledgeable. The process was a little bit long but at the end I got a great deal!!! Thanks you City Kia!

H S Hinton

Jun 16, 2016

I really needed to get myself into a better vehicle. My SUV was very high in miles and honestly it was starting to concern me. It didn't make sense for me to put money into it. Well....5 stars for Wil Romero, Dustin, and Preston!!!!!They got me into a Kia!!! All I needed was for someone to just give me a chance, and no one would because I didn't have any established credit. But they made it happen, and it all started w/ Will. He knew I felt discouraged before he even started to assist me. But he was determined to make it work. He stayed upbeat and positive the whole time. Overall he was just a really good guy. He's the kind of person you want on your team because he stays on your side. Words are unable to express just how grateful I am. I needed someone on my side that day and I went to the right place! -H S Hinton

H S Hinton

Jun 12, 2016

I walked into Kia automatically assuming to be turned down. I didn't have a credit score, and 2 other dealerships already turned me away. I figured that Kia would be no different, but this dealership proved me wrong. They took my trade in that was high in miles and due for at least a tune-up, and put me into a 2010 Kia Soul. I am forever grateful to Wil Romero. He was determined to get me into a vehicle...and he did! Dustin was also able to make this deal go through, while Preston handled the ppwrk. Kia made it happen and Wil made sure of that.-H S Hinton

Alex1997

May 15, 2016

I got good service right away and got a lot of help getting the deal that I came here to get. Had good customer service.

Jessimine Ortiz

May 13, 2016

I walked in with low expectations and after meeting my sales guy and seeing the way he took care of me and listened he was awesome. Me being a single mom and we all know what they usually do to single women hes was the complete opposite. I'm super excited and happy about my soul. So if you are reading this and you're like me a single mom I encourage you to go see this guy, Nicky Falcon.

Mayra I Oquendo

May 13, 2016

Grate services. Nicky Falcon take the time explain and clarifying any question I have.

laura

May 11, 2016

Car has issues they said there weren't any when checked only had car for 11 days and he told me I couldn't give it back basically I'm stuck in this car said 30 day limit law does not apply to me contacting lawyer this morning.

Freddie Roman

May 9, 2016

This will be my 6th car purchased at City KIA. Robert Lopez was my salesman, he was very helpful in the purchase of my car and my daughter's car. He helped in finding us the best deal and finance that suit our budget. In overall I have taken my previous KIA cars for service, which I have never in the past done with any other dealer. City KIA has been the only dealership which I have returned and recommend to friends and family members.

Harriette Zachary-Ibrahim

May 7, 2016

I just have to say the my salesman, Robert Lopez, along with other staff at City Kia, went above and beyond my expectations in getting me into my 2014 Kia Seronto. Everyone was gracious and concerning and the vehicle was great. I am very pleased and couldn't have asked for a better experience.

Harriette Zachary-Ibrahim

May 7, 2016

My experience with getting my 2014 Kia Seronto was a great experience and the service was way above my expectations. The salesman, Robert Lopez, was attentive and courteous to my needs since I'm disabled and came in wearing a back brace and walking with a cane. The other staff was also as helpful and determined in getting me into a car. I say, "GREAT JOB AND CONTINUE THE EFFORT". It will not go unnoticed.

Marianac81

May 6, 2016

The service from beginning to end was great! Diana was a great help in understanding all the information I needed to know. I'm a first time buyer and she put all my nervous feelings to rest. She was super nice & helpful!

Rob_lewis

May 6, 2016

We had a very difficult credit situation to a point my wife couldn't talk about it with out crying. So walking into a dealership and explaining our situation was very difficult. Diana was so compasionate and patient with us. She guided us thru the whole way and it even felt like a friendship. We purchased a used car. And we are really happy with how everyone treated us, Thanks Diana and City Kia.

Hank and Julie

May 5, 2016

Came in for service on my 2005 Kia Sport age bought used from a Ford lot...never been here before. Met Will on showroom floor while waiting. Great Sales professional, talked mostly sports among other things. Left less than 2 hours left dealership in a brand new 2016 Kia Forte. Most pleasant car-buying experience in my life. Thanks Will...fantastic service

Felicia

Apr 29, 2016

I came in with the idea of a used car little did i know i'd be driving home a brand new optima with a very affordable payment. Diana was just great helped me thru the way and guided me to what i really wanted. Not only that after everything was signed 2 days later they called me to tell me they had gotten me a better interest rate and my payments where lowered!! Where do you see that happening? I am very grateful for the service and the whole sales group.

JUAN LACEN

Apr 28, 2016

I PURCHASED 2016 SEDONA SXL VERY EASY AND PLEASANT EXPERIENCE. WILL MADE IT VERY EASY WITHOUT ANY STRESS . I WOULD RECOMMEND CITY KIA AND MOST OF ALL WILL ROMERO AS A SALES PERSON. THANK YOU. WILL.

E.B.

Apr 22, 2016

Working with Steve and Richard was a reAL pleasure. I had an appointment and Steve was able to see me 2 hours earlier. Steve was very honest with me and show me the numbers to where my savings were applied. Speaking with Richard the finance guy was great as well. Sitting with them did not feel like I was there to just buy a car, it felt like I was being welcome to a family..

Hectorgv_41

Apr 21, 2016

Mi experiencia con Ruben en City Kia fue femonemal estoy feliz con mi nevo sadona 2016. City los es el mejor lugar de seleccion del carros.

carmita13

Apr 15, 2016

MY HUSBAND LEASED A 2016 KIA SOUL AND OUR SALESMAN WAS WIL ROMERO.HE IS VERY INFORMATIVE AND HELPFUL AND WE WERE VERY SATISFIED WITH HISSERVICE.WE WILL CERTAINLY RECOMMEND OUR SALESMAN AND CITY KIA TO FRIENDS ANDFAMILY. KEEEP UP THE GOOD WORK.

Akiliano

Apr 14, 2016

So after my 2015 Kia Soul got totaled due to the hail storm a few weeks back, I went back to Kia today and after much help and a few test drives I drove off the lot with my new 2017 Kia Sportage! Wil was so helpful in my search of a new car and I did not feel presher at all from him nor did I feel that he was just trying to sale me a car. If ever your looking for a new car and want to go to city Kia ask for Wil!!! We will be going back soon for a new car for my fiance!

Zeny05

Apr 8, 2016

I can here to city Kia stressed out when I meet Ruben that helped me out so much I left today with a 2015 sonata.

mchacon1211

Apr 8, 2016

I was attended by Will. He was absolutely outstanding!!! He addressed all my questions and concerns and made the process very smooth. I'm so happy I decided to purchase my vehicle from this location. I'mean actually referring my friend and he will be going to see him soon! Thank you so much for everything! Will is the best!

Elba larose

Apr 7, 2016

I was stressed out coming to Kia when Ruben help me threw the whole process and got me in to a 2015 Hyundai Sonata.

Thomas Florimonte

Apr 6, 2016

We lucked up getting Diana. She was VERY informed on the new 2017 Sportage, ALL things KIA and helped us make our final decision. THANKS.

Orlando morales

Apr 6, 2016

My sales person ruben was great helping and guiding me threw the procces and taking his time explaining everything too me an not rushing threw everything.

Christopher

Apr 4, 2016

Ruben made it so easy to get out of my lease and into a brand new one very smooth process.

Justin827

Mar 27, 2016

Glad i decided to trade my nissan in for kia. Kia has much better warranty. Better customer service. Will was great. Very happy with my new 2016 kia forte. Had so much problems with a nissan versa. I made a great decision. Very happy

Fercho

Mar 25, 2016

Diana is an excellent person, her attention to detail is for beyond my expectations, the way she handle the whole transaction very professional andI i felt that she cared for me, and not just trying to sale me the car, I was a great experience, very good Diana, I'm coming back with my wife to choose a car for her.. thank you!!!

Arenas

Mar 24, 2016

Was referred by a friend to this dealer specifically to Diana Cruet she helped me get rid of my trade and purchase a new Sorento with the payment I wanted. I will be back because my wife is going to purchase a car too.

Figueroaj1977

Mar 24, 2016

I went looking for Diana Cruet and she received us very nicely, showed us what we wanted to see and help thru with an excellent service. No complaint about anything will recommend the dealer and Diana.

Jcnl26

Mar 19, 2016

I had an amazing experience at Kia. Very happy with my new car!!!! They went above and beyond to help me get the car I wanted. The sales associate was very attentive, professional and motivated. Highly recommended!!

Jaycee Feliciano

Mar 19, 2016

I had an amazing experience at Kia. Very happy with my new car!!!! They went above and beyond to help me get the car I wanted. The sales associate was very attentive, professional and motivated. Highly recommended!! I was helped by Wil Romero excellent sales associate.

David Dukes

Mar 18, 2016

Stopped in to get our 2013 Sorento repaired just started looking around found an Optima wife loved it, the deal was great in and out in no time

west, candice

Mar 18, 2016

Steve Baraso was very helpful. He answered all our questions. Very knowledgeable. We look forward to seeing Steve again. I will tell other Friends and Family to visit Steve at City Kia. "We wanna see ya in a Kia" lol

Angel200

Mar 17, 2016

I went in this week with my wife and our credit is very challenged and we still got approved on a used 2015 with the payment we were looking for Everyone here is very nice and respectfull.

Margaret

Mar 11, 2016

I want to thank my sales person Steve Basora for helping me find just the car I needed. I was upside down financially in my trade in which meant difficulty getting financing. Steve worked with me until we found the car which would work well.

Veryhappycustomer

Mar 11, 2016

My husband and I had a wonderful experience at this dealership! Wil Romero was our sales person. He was very professional, patient, friendly and transparent throughout the entire process. I was concerned about my not so good credit , I didn't have any money to put down, he promised he'd do everything possible to help me drive home that day with the car I wanted and he kept his word, I'm now a proud owner of a beautiful Nissan Altima 2014!!!

Optimagirl

Mar 10, 2016

I went in searching for an Optima with all of the options and specific color combination that I wanted. There were none in stock and there was an8-12 week wait to get the car the way I wanted it. Well, a car configured to my specifications came on to the lot a few days later! The salesperson I was working with had an eye out and immediately pulled the car for me. Needless to say, I ended up purchasing the car that day and for a great price! I've been happily driving my brand new car and enjoying all of the features I didn't think I could find in my price range.

Mr. Hart

Mar 9, 2016

I hadn't bought a car in 20 years so this will definitely be my last car. The sales girl Diana was very polite and patient she helped me choose the right car that fit my budget and needs. It was a cash deal so it was very fast I didn't think it was possible to buy a car so fast. I would recommend this dealer to anyone who is tired of the traditional, non transparent dealers that they can't even explain how they get to the numbers.

Monica

Mar 9, 2016

Great customer service. Very professional. Salesman was not pushy and happy to help choose the perfect car. Thanks Robert Lopez. We wi be back for our next car purchase

Jmontanez

Mar 8, 2016

Very grateful that Mr. Len Maggio helped me hop into a new car within a couple of hours. He's an amazing guy. The rest of the crew also give top notch service. I would recommend City Kia to anybody. Keep up the good work!

Van le-kohler

Mar 8, 2016

Thinking that I would not be approved for a car loan with my bad credit but my salesman Mr . Steve Basora assured me that he will do his best to get into a new car without hassle! He sure keep his words am a new owner of a Kia Soul 2016 ... Thanks Steve... My next purchase will be at City Kia and Steve Basora will be my salesman. ..

Outlawpr77

Mar 8, 2016

The experience was great day he'll be really well he did everything he could to give me the car and me he sold it great personality and gray salesmanship From Mr Wil Romero thanks

Janetdav

Mar 7, 2016

I went in sacred I hadn't bought a car in years. I originally made contact with Tom on the phone and when I arrived in had Diana help me. Even though she is new to the team she new what she was doing . I really enjoyed it. It was a breeze.

Lianisbday

Mar 7, 2016

I had a very good experience, I was there just to look around and get a quote.it was my first time buying a car too, but Jose Rios was my salesman that day, he was nice since the beginning and helped me a lot. I got a fairly new car for a reasonable price and the financial aide.

Donald Lee

Mar 7, 2016

Purchased the kia 2 years ago. We trade every 2 years. Purchased the unit because salesman said 9.95 oil changes but now they went to 24.95. Oil prices are lower now but there prices went up. So iam header to another dealer to trade in today.. Kia lost another sale

Chilk010

Mar 6, 2016

I went to City Kia not thinking I was going to buy anything, just to look. The first sales rep I had was just awful. He misquoted me prices, seemed bored and condescending, and generally came across shady and rude. We finally asked him to go away and they sent us out a different rep named Reuben. He was phenomenal! He made me feel 100% better, was easy to talk to, and didn't seem at all as intimidating and strange as car salesmen are made out to be. He fixed my experience completely and I left with a new 2014 Kia Sorento at a reasonable price with a good warranty. The Service Center doesn't have the best organization, fastest service, or highest customer care but they have helped me with any concern I have. I usually work with them through Reuben, it seems to get things moving a little faster. He is absolutely the best.

jennief

Mar 5, 2016

Thank you Len, you were great! I went in knowing exactly what I wanted and he helped me get in a great car. Thanks again!

KSchenkel1

Mar 5, 2016

Usually don't enjoy buying a car but city Kia made it very easy comfortable and a nice experience Robert Garner and Richard Cabrera were awesome to work with.

Jchica

Mar 4, 2016

They help me a lot, they look for every posible option for me to get a car, Robert Lopez was outstanding I appreciate his time and concern

Jchica

Mar 4, 2016

They help me a lot, they made it easy and simple, Robert Lopez was outstanding I appriciate his time and concerm

lee

Mar 4, 2016

I had a great time Robert lopez was so polite he is great. I walked out with a very nice suv for me and my family. I truly recommend city kia in Orlando thanks again.

Sabrina

Mar 4, 2016

I had the best experience with my sales rep. Ruben.. even though I didnt get the car I wanted we tried out like 10 cars and the one i was 100% against he made me love.. i am happy with the car I got..

Robert Shane

Mar 4, 2016

We where in and out with a used car no problem. They had great customer service and Ruben Gonzalez was very helpful and even got us some water while we were there.

lee2413

Mar 3, 2016

I had awesome customer service I told Robert lopez actually what I was looking for and he helped me rite away he worked extremely hard and I walked out with a suv for me and my family. I truly recommend city kia in Orlando. Thanks again

diazm234

Mar 3, 2016

Had a great experience ..thanks to my sales men Mr Roberto Lopez that met our needs ..love my forte ...thanks again my sister was on the button for recomending you guys...great job sincerely mrs.Diaz

Mile

Mar 3, 2016

Great experience with Ruben. !!Easy and execellent customer service. I am so happy with my new kia sportage 2016. Thanks so much!! I would recommend Kia Orlando to my family and friends!

Theevilbob0

Mar 3, 2016

We where in and out with a used car no problem. They had great customer service and Ruben Gonzalez was very helpful and even got us some water while we were there.

kiaprincess38

Mar 3, 2016

I had the BEST experience at City Kia. I worked with Ruben and Michael. They were both very easy to talk to and they worked extremely hard to make sure that they got the payment down where I needed it to be. They did not try to sell me anything that I didn't need or wanted & they didn't take advantage of me being a girl like East Kia did. Even though I went in to get a Soul & came out with a Forte and I am so glad I did. I LOVE my new car and it fits everything about my personality.. I would definitely recommend City Kia to any of my friends and family.. Gina..

KiaPrincessG

Mar 3, 2016

I had the BEST experience at City Kia. I worked with Ruben and Michael. They were both very easy to talk to and they worked extremely hard to make sure that they got the payment down where I needed it to be. They did not try to sell me anything that I didn't need or wanted & they didn't take advantage of me being a girl like East Kia did. Even though I went in to get a Soul & came out with a Forte and I am so glad I did. I LOVE my new car and it fits everything about my personality.. I would definitely recommend City Kia to any of my friends and family..

Cari512

Mar 2, 2016

I brought my first new car at City Kia of Orlando, and Steve took very good care of me he did such a good job that my daughter brought one as well, my sister is going to see Steve as well.. Thank you

Ms. Hicks

Mar 1, 2016

I had a great experience and walked away with the car I wanted. Will was my sales representative and he did an amazing job, by helping me find the car I wanted.

nikkib322

Feb 29, 2016

I purchased my first brand new car with City Kia and my experience was great. I had Steve as my car salesman and he was amazing. He made sure to adhere to all of my needs and wants and was also very friendly. My overall experience with City Kia was good, but Steve really made this journey that much nicer. I have already recommended two other people to him and will continue to do so. Steve, YOU ROCK!!!

Bcasseus1

Feb 29, 2016

I was able to get my first car. 2014 Kia Forte. Steve Basora was amazing . He was understanding and did everything to make sure I left out of there with the car I wanted. His service was above and beyond and I would recommend him to everyone

Empresspye

Feb 27, 2016

Walked in the door to purchase a 2010 vehicle and walked out with a 2014 Camry. They were so helpful and courteous and worked with my time constraints. I was Diane's first customer and she made sure I was happy, even following up the next day

cayiyo33

Feb 27, 2016

Great service, I could look at the car that I want and test drive it. The vendor explain everything about the car in details, the pro and cons, he explained which one is a better deal within our budget and he stay with us during the whole process.

Ms. Hicks

Feb 27, 2016

I planned on buying a specific vehicle and with the help of Will Romero, I brought the car I wanted.

Roberta Jackson

Feb 23, 2016

I bought a brand new car for the 1st time with Steves help..he did everything to make me a new car owner. I had a fantastic experience

Avpculver

Feb 17, 2016

Today I put a down payment on my very first car! Steven and manager Robert were extremely helpful and made magic happen. Steven was very patient and did whatever he could to make this customer happy! Very pleased with the service and product

Tony

Feb 16, 2016

We worked with Will Romero to find us a car that I was looking for. I knew nothing about the Kia cars when I arrived at the dealership and Will was able to answer all my questions that I had about the vehicle. We arrived at the dealership about 1 hour until close and he ended up staying with us an extra two hours after close to ensure we got the car we wanted and everything was transferred over from my trade-in vehicle. My family and I appreciated the service that Will was able to provide. He was very knowledgeable and never once, was he that "pushy car salesman". I would recommend Will and City Kia to all my friends and family in need of a vehicle. Thank you Will!! We also worked with the Finance gentleman who worked the numbers and he was also great, I just don't have his name.

Tony

Feb 16, 2016

Great buying experience. Will Romero was our sales representative who was awesome! He answered all of my questions and listened to my needs. He was someone you could trust and took customer service to the next level. He even stayed 2 hours after close to complete the sale and transition to my new car. Great job Will!

Claudetteb

Feb 15, 2016

The salesperson Marcel Leferink was not pushy: he was courteous, patient and he made every effort to meet our needs. Marcel clearly explained the features of the car and why it would suit our needs.

viancalina

Feb 6, 2016

I had a amzing exspierence at city kia. Ruben was nice and very helpful and patient. I visited mulitiple dealerships and was ready to give up. Ruben was a breath of fresh air. I am so happy I ended up at city kia and would totally recommend them.

Maria Gonzalez

Feb 1, 2016

I was attended by Steve. Very professional and took his time to show us around until we found the perfect car that was affordable to me.

MalyssaNY

Jan 29, 2016

It was such a smooth experience! I absolutely loved the customer service I received, Steve took such good care of me and got me exactly what I needed for me and my kids. It was an awesome time and I'm so excited for my new car! Thank you Steve and thank you City Kia!

SteveP

Jan 28, 2016

Good service by Steve Basora..He was straight forward with all my questions. I did not feel I was being ripped off or anything. I left the dealership feeling like I got a good deal and good vehicle...

SteveP

Jan 28, 2016

Good service by Steve Basora..He was straight forward with all my questions. I did not feel I was being ripped off or anything. I left the dealership feeling like I got a good deal and good vehicle...

joe54

Jan 24, 2016

We arrive at the dealership, and was greeted by a salesperson Will, which show us what we was looking for he was great he found exactly what we was looking for.. Than as we all know what happens next, you seat down and talk numbers, well we talk and he went to speak with his Sales Manager, went the Sales Manager came to us he show us some numbers which was offensive, I new then that this was the wrong place to buy a new car!! The first offer was ridiculous and offensive!!! My credit rating for my wife was 825 and i was 825 also, for him to show us that try of offer!!!! was ridiculous and insulted!! We feel so bad for the salesperson who took care of us........... So we took off to a Jeep dealer and bought a 2016 Jeep Cherokee the very same day. because our credit rating was so good we had know problem getting in a new Jeep.

Indie

Jan 22, 2016

I would recommend my friends to check out this dealership my sales guy was carlos and sam from finance was very helpful they got me the best deal I'm so happy with my Rio thank you carlos vielman and sam cadtro

MalumIncarnum

Jan 16, 2016

My wife was looking to buy her first car. Len was amazing and straight forward and made the hassle and stress of buying a new car non existent. We bought my wife a 2016 Kia Soul that week and he found us as many discounts as he could find us so that we walked out happy. I have been to many dealerships where they are rushing you through a deal and it is awkward and outright annoying. Talk to Len and he will take care of you.

Kmascarenhas

Dec 21, 2015

Marilyn was very kind and patience with us. She is very helpful and I highly recommend her to any one looking to purchase a Kia

Fun times

Dec 18, 2015

Great Place, Great people, the atmosphere is fun and exciting. it makes you want to do business there. I love my car and love the dealership I bought it from , thank you City Kia.

Allan Druch CVLE

Nov 17, 2015

Three weeks ago a client of mine picked out a car here. I run a commercial leasing company. We would buy the car and lease it too our customer. Well after leaving messages for the sales manager, general manager, and finance manager, I still have not received a call. We have requested via email the paperwork we need to pay them, but have received nothing. I guess the common courtesy of a return phone call does not exist at this dealer. Stay clear of this dealer. The way they handle there business is questionable.

Sandy gotogirl

Sep 13, 2015

I needed a car when my old Kia after 11 years bit the dust. I recommend a KIA. It was reliable, mechanically sound, great warranty. I stopped at City Kia knowing I was subprime and would have difficulty getting a decent car, no lease for me. James known as JR. met with me and I never felt pressured. James and I walked around the lot to see what interested me and with friendly conversation it was clear I should look at used. My car had my name on it. It was a used low mileage 2015 Hyandai Elantra. We stepped inside to speak to Tom P. but I was still hesitant to start the financial deal and go down that road. I felt comfortable to start a soft credit inquiry after Tom explained the process and was straight forward with me. He came back with a fair price I was comfortable with, a comparitable price I found online (their was no need to leave).and Richard C finalized the paperwork. After Four hours I was driving my car off the lot, happy and smiling. It was an upfront no pressure, no hassle, no hidden charges, no hustle transaction. I never made it to my other Kia appointment.I texted Tom P the next day with additional questions I wasn't clear on and he replied the same day. I'm extremely happy with my purchase and will tell others to go see James & Tom for their next KIA.

Precious

Aug 1, 2015

Extremely passionate sales associate Robert Mendoza was a pleasure to work with. He understood what I was willing to spend as well as very respectful to what I wasn't willing to spend. Took his time showing me all of the choices I had and never pushed me to look at what I knew wasn't for me! When I finally choose the right car for me he patiently went thru all the bonus to the car as well as warranty. Kia has me as a Kia owner for life!!Thanks Robert

Disgruntled34747

Jul 1, 2015

I only gave this dealer one star because there wasn't the possibility of giving them a negative score. I purchased one vehicle and had such a bad time that I filed a complaint with the BBB. They are as crooked as an old man's back, and cannot be trusted. Stay away, FAR away!

Mike from Orlando

May 11, 2015

I started shopping for new cars over a month ago. I first checked the websites for all the local KIa dealers in Orlando. Kia East, West and North did not disclose any prices for their new cars. I found this somewhat odd. I called Kia West first and asked about the Rio's MSRP. The sales person asked,"how much I was willing to spend?" I said $17,000. The sales person said that they have many choices starting at $17,000 MSRP. I said, that was too high. Within a matter of seconds the MSRP price was lowered to $15,600. The OTD would be over $18,000. I passed on KIa West.I got a True Car certificate from Kia East that started at $12,500 without the dealer add-ons. The add-ons were, Bug guard, Special exterior application, special interior application, helium filled tires, liner for the trunk and a few other useless items. Now the MSRP was $14,700. After other dealer fees, taxes, tag etc, The OTD price was $17,800. I asked them to take off the unnecessary items which would lower the price about $1700 dollars. They declined and so did I.I next looked at City Kia, which had all of the MSRP prices listed on their website. I contacted them and set up an appointment. Jose P. was excellent along with Tom P. They offered me a new Rio without all the extra useless add-ons for the OTD price that was $2700 less than any other dealers. If you are looking for a good deal it will be worth the effort to stop by City Kia.

Vasmilton

May 3, 2015

I was checking the new cars in the market for my wife and when I check the KIA CARS, we receive excelent atention from the personal....

ripplnplayer

Mar 7, 2015

I came to city Kia to buy a Kia soul and just want to say that Terence Anderson was great from start to finish. outstanding customer service. I would recommend Terence more customers from now on . thanks great job.

el_le

Mar 5, 2015

I am a positive person. I preface this letter with this statement because I want you to know that the content of this letter is meant with positive intent, in hopes that it can effect change at your establishment.I purchased my Kia Soul from City Kia or Orlando two years ago in February. While I was reluctant to purchase a Kia, as all of my previous vehicles were Mercedes Benz, I connected with the style and performance of the Kia Soul. Today, I am rethinking this purchase, future Kia purchases, as well as any future business with City Kia of Orlando.A week ago I made an appointment online at www.citykia.com to have my car serviced at City Kia. I needed to complete an oil change and have some general maintenance done to my Kia Soul. I went into this appointment with positive expectations! Please allow me to recount my days experiences. I arrived at 12:58pm to City Kias service department. Outside of the Service Center, I saw two men who looked like employees with City Kia shirts on. One was sitting on a chair outside of the buildings doors and another was standing next to him. The two were engaged in a conversation. When I pulled up, I wasnt sure how to proceed. I knew that I made an appointment for 1:00pm, but there was no direction as to what should happen next. I waited in my car for a few minutes, fully expecting a service associate to approach my vehicle. Nobody approached, or even seemed to recognize the fact that I pulled up.Not wanting to be late for my 1:00pm appointment, I got out of my car and approached the two young men in front of the service center in shirts that looked like uniforms. I waited to see if they would conclude their conversation, or at the very least, acknowledge my presence in front of them. Neither of these things occurred. I waited a minute or two and then interrupted their conversation by politely saying with a smile, Hello! I have a service appointment! The gentlemen both looked me up and down and the one sitting down motioned wordlessly to the two glass doors outside of the building. Perhaps it was beyond him to utter words to me, a lowly female customer. I took from the motion towards the doors that I should enter. So I entered the City Kia Service department, which was bustling! Upon entering, I looked around to attempt to decipher where I should go and what I should do. There was a female receptionist to my right who stared at me, but did not acknowledge my presence or offer assistance. I stared around the service department confused for 5-10 minutes before finally asking the young lady what I needed to do. She looked up from her desk, apparently bothered by my question and told me that I needed to speak to a tech and she motioned towards the other side of the room. Looking over, I saw a few men in Kia shirts who were busy staring at computers, on the phone, speaking to each other, and one who was actually helping another customer. Rather than feeling welcomed to this establishment - I felt as if I was a burden. This is not a warm welcome for someone who arranged an appointment ahead of time! Finally I was acknowledged by a new hire who took my keys, took information from my vehicle and sat down with me to discuss what would occur during the visit. I originally wanted just an oil change, but the gentleman suggested the Every 15,000 - 45,000 - 75,000 Miles Package. This cost $159.95 + Tax. I agreed to this price, based on the gentlemans suggestion about tire rotation and the miles already on my vehicle. Though I didnt know it at the time, these few moments were the longest human interaction I would have while at City Kias Service department. He quoted about two hours for the service package we discussed. I noticed that the last thing included in the package was a Platinum Car Wash Package. I asked the gentleman about the car wash and he informed me that it would take an extra hour to wash my car. I agreed to this - three hours in total was alright for me, as long as I could work from the waiting lobby on the wifi provided.I spent 90 minutes waiting for my vehicle before I was called to the reception desk with a few other customers. The gentleman who called us over began charging the customers in line ahead of me for their service and handing them their paperwork. When it was my turn, he informed me that my car was not in fact washed. I expressed my disappointment in this, as this was my second visit to City Kia for an oil change and it was the second time they had a reason for not being able to wash my vehicle. He apologized and explained something about construction that was preventing the car wash. He walked away for a moment and then came back and asked me to return tomorrow for my car wash. He also gave me a 15% discount on the service provided. He asked me how I wanted to pay, gave me a total and promptly charged my card. He then stapled my receipts together, handed me my paperwork and my keys and told me I was all set. I asked him how my car was, and he said, Everything ok!I then looked outside and saw my vehicle pulled up and no employees in sight. When I opened the door to my car, the first thing I noticed was a half full can of Diet Coke in my cupholder. I saw this and found it odd as I do not drink soda, neither diet soda. As it was not there when I left my car initially, I can only conclude that it belonged to the technician who serviced my car. I found this gross, sloppy and a sign of disrespect. Do your technicians all drink sodas in customers vehicles? Is this normal protocol? I wonder if anything is ever spilled in a customers vehicle? This cant be a best practice. I briefly reviewed the paperwork that was given to me and looked for evidence that my car had even been serviced. I saw that the paperwork detailed how there was a full service car wash and separately detailed that the dashboard was wiped down and the windshield was cleaned. I looked up and saw the same smudges and smears on my windshield that were their before I dropped off the car and the dash was not at all wiped down. It puzzled me as to why it was on my bill and yet was not preformed. I also wondered if the closed car wash really effectively prevented the technician from wiping my dashboard or windshield. Because I had an errand to run just down the street, I left City Kia disgruntled, but distracted. After taking care of a short errand, I got back to my car and reviewed the bill one more time. I was so uneasy about the experience I just had. I wasnt convinced anyone had really serviced my car - the only proof I had was a coke can left in my cupholder. I also searched my windshield for the sticker that indicates when my next service appointment should be and found there was none. The old sticker I had from City Kia was removed, and never replaced with a new one. I imagine this must have been an indication that they didnt want me to return to their establishment. Nobody on the staff walked me to my car. Nobody on the staff went over the paperwork from my cars maintenance. Nobody on the staff explained what happened during my service appointment. After thinking through my experiences, I was even more upset. I even began to wonder if there was any service done to my vehicle at all! I called City Kia to discuss my concern. The first call I made was placed on speakerphone and nobody answered the call. I could hear the voice of a young lady in the background and kept saying Hello? with no response from the young lady. I hung up and called back. The second time I called, I was placed on hold without a greeting. When the young lady got back to my call three minutes later, I asked to speak to a supervisor and she transferred me to a voicemail. I left a message for a call back. I look forward to hearing back from my voicemail. Dissatisfied with leaving just a voicemail, I drove back to City Kia and asked for a supervisor when I entered the Service Center. Jose R. Martinez, the Assistant Service Manager came out to speak with me. I asked him if we could go someplace to speak and he insisted we stand in the middle of the Service Center to speak. I detailed my experiences and dissatisfaction with the lack of customer service. Jose asked me for more information, walked away for sometime, I think to speak to the Service Manger. I overheard something to the effect of she already paid for it, and Jose returned to me and escorted me outside of the Service Center. I felt like I was being kicked out. He asked me where my car was and we began to walk towards it, he told me that he wanted to remove the can of soda that was in my car. I told him that while I found it disgusting, I had already done so myself. He then apologized for what occurred and offered a free oil change. A free oil change - a $19.95 value does not resolve the fact that I paid more than $150.00 for a lackluster service appointment already. He also offered to take the car back to clean the windshield again. I corrected him, explaining that it was never done in the first place. He then replied, to clean it better this time. This indicates that he did not even believe that his technician never cleaned my windshield or dash in the first place! Is it routine for your employees to dispute details with customers? I told him that I did not have time for this and it was too little, too late. As we wrapped up, he gave me his business card.I had to remind Jose that I needed to know when to return for additional service as there was no sticker indicator on my windshield. Jose went to get a printed sticker and came to my car to place it on my windshield. As he was walking away, I had to ask him to explain to me what happened with my car during the service appointment. He stopped and read through the paperwork to explain to me what occurred. He then and spent two minutes making recommendations about what may need to be serviced next and what to expect going forward. I thanked Jose for the time he spent speaking with me as if I was a real human being and a valued customer. I told him that those few moments are all I really needed at the end of my appointment to ensure I understood what transpired with my vehicle. This is a basic thing I took for granted when receiving service from other dealerships in the past. While Jose offered apologies for what occurred, he did not show real concern or even surprise over my experiences. This leads me to believe that this poor service is the standard rather than the exception at City Kia. I do not see the value in the money that I paid, nor do I feel like things are recouped by providing one complimentary oil change at a future date. At this point, I am unsure that I would return to City Kia for any further service. I am sad to report from experience that the Service Center at City Kia is an anti-service, in fact a disservice establishment. I would rather spend money at a place where I know I will feel there is value added by the human interaction and customer service provided. Kias Core Values are not represented at City Kias Service department. It is clear that at City Kia they do not embrace those Core Values about impeccable service to their customers. I need for there to be change within City Kias Service department. I need for there to be major customer service training provided to the team. They do not work together and they do not respect their customers. Without customers, there is no business to be had. I would like to know that City Kia can compensate me by providing more than a complimentary oil change. Since value placed on service is not a priority to City Kia, I would expect to receive a credit for the service that I paid for today as a good faith gesture in hopes that I return for future business. I look forward to hearing from you about this incident and what you plan to do to resolve these heinous customer service issues.

Keith

Feb 6, 2015

Because of the negative reviews I found online (here), this was my second place to visit. I started at another Orlando area dealer, and after that deal fell through, I came here. I walked in with a TrueCar quote, and my salesmen honored the price. The process was quick, the staff friendly, and we were treated with respect. I don't know what's with the negative reviews, but I can tell you we had a good experience. Do yourself a favor and give these guys a chance.

Dola

Jan 16, 2015

This was not only the easiest buy also the fastest experience ever. I called and spoke to Tom Paine and told him I wanted his best price on a Kia Soul. He gave me the price and it was more than $1000 less than I got at Orlando Kia. He had the car ready, honored his price and had me driving my new car in under 30 minutes. All dealers should make it this easy.

madmadmad

Oct 23, 2014

I purchased my Optima two years ago at City Kia and experienced high pressure sales at its finest. After walking away purchasing a vehicle same day that was not in love with I realize now what a mistake was made. First I expressed extreme concern that any vehicle i purchased must not have been a previous rental. Since the salesman "forgot" to provide me with carfax the Finance manager did. (salesman already told me it wasn't a previous rental) So I flip through the 5 page report where it is indicated that the vehicle has one prior owner and a rental name was not disclosed the first page very clearly shows that no issues, damages or auto accidents are in this Vehicles history. I walked away with a car i liked and did not love. 4 hours Later and a very hungry toddler who was no longer satisfied with the skittle machine we drove away. Days later I am reviewing my car fax with my husband and we discover that the very last page of the carfax (the pages were out of order, and the last page only had a few lines at the top which were concealed by the staple where it showed in fact my car was a previous rental. I was fuming, I did call them back and basically was offered to come back and in and they would sell me a brand new one. LOL, sure xxxxxxxx! 3 Months after I purchased my car I took it in for an assessment on my tires as my "low pressure" indicator was coming on. It was then that I was told by the service department that I needed 4 new tires. They were blissfully unaware that I had only purchased my car 3 months before. So I told them to please review my account and put safe tires on the car that City Kia so proudly sold me just months before. They told me they could not verify my driving habits and it was possible for tire tread to diminish in that amount of time. Flash forward two years and we are now expecting out 4th child and are in need of an SUV. My husband and I landed ourselves at another dealership to trade in my car which I am not upside-down in mind you and when they bring back the auto check report an accident is showing 10/11 hmm, one year prior to my purchasing this vehicle from City Kia. Because of that accident which Ford will have to disclose to their buyer my vehicle no longer holds its value and I am not $3,000 upside-down. I have no doubt since Kia purchased my car directly from the rental agency that knew my car was wrecked I know that they sold me the car knowing it was wrecked and bc the car fax hid it they did not disclose. Dont shop there.

Arch1927

Aug 5, 2014

Will not recommend Kia or their services to anyone. Worst service - what ever happened to the Kia Loyalty treatment. I have owned 4 vehicles to date and have recommended numerous customers who have purchased vehicles. I am ashamed that I recommended them to such a bad company with very little customer service skills. I will no longer recommend customers or purchase anymore vehicles from a corporation such as Kia.

Jen001

May 3, 2014

I went there a few weeks ago and RUDY greeted me and he was very patient. I knew exactly what i wanted. He will go to lengths to get what he can for his customers even if it means dealing with the head sharks (sales managers) but he got me into a 2013 optima sxl white omg i dont even miss my mercedes. Bty they still have one on the showroom floor in black u have to go test drive it. They were able to get me a payment i needed and the term i wanted. Linda the asst general manager she makes sure her customers are happy and i was surprised because you usually cant even talk to a gm. Joe oneiil is nice and knowledgable but he is in car service dept now. Dont focus on the bad and go give RUDY a chance. I love my car. Can i say $9.95 oil changes!!!!!! Can i day 100,000 mile warranty good credit bad credit go today!!!

Happy Kia Customer

Apr 11, 2014

Tom and James did a great job. They priced the exact vehicle I wanted for a good bit less than other Kia dealers, had my new car and my paperwork waiting for me when I arrived and had me on the road in under 30 minutes. Julio the finance manager beat my credit union rate and get me a great deal on the extended warranty. i will buy my next new car from City Kia thanks to the great staff and exceptional service.

tomtq

Jan 23, 2014

Found the salesman and the dealership to be very friendly and willing to answer any questions with great patience. Allowed us to test drive several vehicles to find our preference with agreeable attitude. Would recommend the dealership and the staff as all were very helpful.

david z

Dec 19, 2013

James was experienced salesmen answer all our questions about kia soul we purchased stay late showed us how everything worked in auto no pressure, friendly, didnt force us in more expensive veh. we set out to purchase explained the difference in ride between 2013 to 2014 could have tried to make more money selling us more expensive veh. honest polite funny now we will see how the rest of the dealership reacts after we purchased veh. service etc. manager was very nice to gave us some free bees, great experience.

Sol5

Sep 17, 2013

I went to this dealer to purchase a Kia, I walked in, was greeted immediately by a sales person, who then told me that I have to do a test drive. He was very nice got all of my information, and asked what I was interested in getting, I explained I want a small car, economical in gas, and a payment of $200 or less. We test drove the Kia Rio. I was told the system was down so they could not tell me if I was approved, he would call me later in the day. Two days past then on day 3 I received a call, I was approved for $195 per month. I was very excited. I come out of work, go to the dealer, which is almost 8 miles away from my home. I arrive at the dealer and I wait and wait and wait. Then comes the sales person, brings me outside to tell me that I was approved for $195 a month for a Pontiac, that looked exactly like the car I was driving, same color, same body, except mine is 1995 and that was a 2004. I was so upset that this sales person deceived me in telling me I was approved for the car I test drove, and I drove 8 miles, for nothing, wasted gas. Then he insisted I test drive a car that was 6 cyl just like mine, I said how am I going to save gas if I am basically going to drive the same thing I have, and how dare he not tell me that I was not approved for the car I actually test drove. I told him he wasted my gas and time, if he would of told me it was another car, I would of not wasted my time. After expressing how I felt, I was just left standing outside for over 20 minutes, and I just left.I would not recommend this place to anyone, they are in the business of deceiving people, just to make some commission. Then the sales person has the nerve to call me a couple of days letter, to tell me he did not know it was approved for a different car, seriously because I am a women he just thought I was stupid. Worst dealership ever!!!!

KiaYesCityKiaNO

Sep 13, 2013

I am trying to extricate myself from anything to do with these crooks! I have foound several occurences of being ripped off in their sales manager's office, I wouldn't buy another car here if my life depended on it.

JoyC

Jun 23, 2013

BUYER BEWARE----BAIT & SWITCH PRICING PRACTICED HERE! Please, please, please, whatever you do....DO YOUR HOMEWORK! I did not and got screwed on pricing and options and the staff here could care less and will not go out of their way for their customers to right a wrong! The price on their websites and advertisements are NOT the same as the price listed on the vehicles on the lot! Compare pricing with other dealers BEFORE coming here and make sure you know what product you are shopping for and what price it should be before hand! I can almost guarantee that you will find a better deal elsewhere! The finance dept will use pressure to try to get you to purchase extended warranties....not a very nice man in my opinion, and the sales manager is a complete waste as far as being able to help anyone, customer service overall was lax and disinterested. I do like my little Kia Soul, just wish I could have purchased it without getting taken for a ride...I hope this post will save others from the same fate! This was an impulse buy and not one I had taken alot of time to investigate.... my fault, but I would expect fair pricing from a dealer. That is not something you will find here! I have learned many lessons from this experience and will not allow myself to be taken advantage of again in the future, nor will I ever return to buy another car from City Kia in Orlando!

Disappointed Kia

Mar 7, 2013

The salesperson, Marilyn, was very nice, very attentive, and very professional until it was clear that the sale was made. Then she basically rushed me out of the parking lot with my new car. I can deal with that. The sales manager (Richard?) sold me "Gap Insurance" which added $600 to the price of the vehicle, which he attempted to hide by changing the length of the contract. He then tried to assure me I could cancel the insurance if I wanted to. What he DIDN'T say was was that the $600 was added to the principle of the car loan, and therefore, cancelling it would have no effect on the monthly payment. That means I'll never recover that money, and there's no point in cancelling it. Ok - So I got taken. DON'T LET IT HAPPEN TO YOU!

michael

Nov 18, 2012

Excellent buying experience. Learned a lot about the car and real good pricing

Seriously Shopping

Aug 11, 2012

We were just about to purchase a car from them, but said we needed a day to think about it and look over the deal they were offering us. The manager then asked us what it would take to get us in that car today. So we offered a really low ball offer, we were very impressed with the deal we had been offered but just needed a day to think it over. Once we offered the low ball offer more of a hey this is what we would be comfortable with today, but we are going to be back. The manager stormed off in a fit of rage and threw a tantrum like a 3 year old. We will NEVER go back to this dealership no matter how good the offer is.

StardustLuna

Aug 6, 2012

Do NOT waste your time or your MONEY. Worst people my father and I worked with. We had gone to a few dealers, including carmax, everyone else was friendly, asked our questions, and showed us what we wanted even though we told them that we would not be buying that day. The salesman would not stop talking. My cousin and I were looking at a 2013 Rio, and we had not just sat in the car when he had already got the key and the tag and asking if we wanted to take it for a test drive. Mind you that I am 19 and she is only 18 and my father was on the other side of the lot and hers had yet to meet us. I told him NO and said that the windows were too tiny on it. My uncle came by and they milled around until they got fed up with their salesperson while the sales guy focused on my dad and me. We told him that I wanted a sedan that had good gas economy, was reliable, safe, and inexpensive. We were fine with new or used since anything was better that what I was driving before. He then sat me into a 2013 new Kia Forte SX, I said that the windows were better but this was NOT what I wanted. He then said that they only had a few used cars, and conveniently only one sedan; a 2012 Kia Forte for which was priced at 22,500. Remember that's BEFORE dealer fees, taxes, etc. My father then asked what kind of deals they had going on and such and the guy said that a test drive was 'mandatory' before any dealing. So he finally got me to drive a car. And he almost got me to WRECK a car because he spent more time listing off as many of the stupid gadgets in the thing than actually telling me where to go and where to turn. I'm not from Orlando, I don't know where anything is. When he started talking about the shift, and how it could be switched from auto to manual, and vice versa, he reached BETWEEN the SEATS (dad sitting shotgun, guy in the back) and MESSED with it WHILE I WAS DRIVING. So finally after that we get back on the lot and he talks about the safety of the car. (he FINALLY listened to us!) We go inside and he collected our info, and had us sign a paper giving them permission to do background/credit checks. He then wrote his own line on the paper and said 'Initial here saying that if we come to an agreement today you'll buy the car.' I said no, that we were still looking. His response; 'Well if you like the car and like the price, what's stopping you?' I said NO. And he went and got his manager who FINALLY gives us the bottom-line. No, there are no deals, and the monthly payments would be at least $300. Unless he could find something used. (Even though the car in question was already USED) We left. My cousin and her father had an equally horrible experience. They asked their sales guy what exactly was included in the bumper-to-bumper warranty. The man gave the run-around and just kept saying 'everything that makes the car move' as if it was a bad parody of one of those CarFax commercials. The ONLY upside is that they (the salespeople) at least are rehearsed well and know about their cars and tried to be friendly. At least until we walked onto the lot. My father and I ended up buying from a Kia Dealership closer to home that knows how to treat it's customers.

joe1942

Aug 4, 2012

Visited City Kia and salesman Jimmy S. twice. First time to check out the (new to me) Optima SX. Drove it and loved it, I was impressed, but also wanted to check the Acura ILX, and Honda Accord.I decided the Optima SX would be the car for me. Spoke with Jimmy on the phone and set up an appointment to get a trade price for my 2010 GTI and also, since I had no experience with Navigation, I wanted an explanation of it and how to use it. Sounds like a simple task for a car dealer!?! Well my appointment did not go well. Jimmy spent a lot of time fumbling and trying to figure out how to program the Navigation system. After about twenty minutes I could see this was a waste of time. We went back into the dealership and no one had even looked at my GTI to give me a trade price. This prearranged appointment was a complete waste of time!! I left. No one from the dealership ever contacted me again - probably for the best because they seem to lack basic car selling skills.I winter in Florida - summer in Wisconsin. I purchased my last two cars in Florida for cash, but when I returned to Wisconsin for the summer I visited a wonderful Kia dealership in Madison, WI. traded my GTI on a 2013 Optima SX. I found the Navigation system to be simple and easy to use.The Optima is an impressive car. City Kia lost a sale because they did not know their product and could not provide a most basic dealer activity, come up with a trade price.

Malia

Mar 13, 2012

We would like to thank you again for your patience and attention to our needs. We enjoyed this car buying experience. We chose to do business with you from our first visit, because you were so calm, cool, and collected. You never once pushed us in any way. If you had been the stereotypical ushy salesman you would have never seen us again! We will recommend you to anyone we come across, who might be in the market for a vehicle. By the way, we love the car! I couldn be happier. See you soon.

Scooter

Mar 5, 2012

Fantastic Service! I went to the location 2 different times and was greeted immediately - the sales staff was very friendly, knowledgeable and able to answer any questions I had!

David

Feb 21, 2012

Thank u for an outstanding customer service. I visited Kia for my 11k service. Douglas greeted me and took care of me in a professional prompt manner. He is an asset to Kia

hutchenson

Feb 9, 2012

I wanted to thank you for providing excellent and personal customer service. We greatly appreciated it and look forward to seeing you in the future.

bianca1977

Jan 11, 2012

I contact the dealer on Monday and Talked t Jeremy. I wanted to be sure if I came in from Kissimmee on the bus that I would be leaving in a vehicle. Jeremy guaranteed that this would happen. Came in today(Wednesday) I was looking at 3 different models and Jeremy was able to get me into a new Kia Forte with no pressure and held to his promise. He was very concerned and was more than willing to ensure I would get a good vehicle to fit my needs. After filling out all the paperwork, he was able to get a clear idea of what vehicle I could get and picked out a very nice one. I was totally impressed with his service and professionalism. Even the Finance specialist Dustin was quick and to the point and kept my monthly payments right within my requested range. This dealership has an easy going and relaxed environment as you could see how all the personnel there had huge smiles and always talked to you while you were waiting.I would never go to Kia of Orlando because they tell you one thing on the phone and then cannot keep their promise. City Kia is just the opposite. What they tell you on the phone is the truth and do not push you into buying something you do not want.I have been buying cars for many years and by far this has been the nest experience I have had with a dealership and Jeremy was a model to all over sales personnel tr follow.

Kanebaby

Oct 5, 2011

Do not deal with this dealership. My husband and i went to talk to Henry about trading in a car. He talked to us for an hour and told us he would chexk on our trade in and call us back in the morning. The car we wanted to trade in was not running and he has to check with the service department about getting a part. Its almost a week later and we still have not heard from him. I left him a voicemail and sent him an email and said if he couldnt help us to at least have the courtesy to let us know. Nothing. He hid from my phone calls and never returned an email. If he would have told us he couldnt help us he would have found out we would have bought a Kia anyway.....which we did at Orlando Kia East. And we are buying another Kia in a few months and it will not be from Henry. What kind of customer service is this? They are a disgrace to car dealers and i will never do business with them again, and dont get me started on their service department. Go to any KIA dealee in Orlando except city Kia.....avoid them at all costs.

wjp271

May 22, 2011

Went to trade a truck in ... and they low balled the truck for trade in they offered only 11,000 also wanted 5000 down on a 18,000 Kai Soul, Orlando East Kia they gave me 16,000 for the truck ...with 2000 Down Orlando Kia East was able to do what City Kia could not .... this is reason they have so many cars BECAUSE they can't get the deal done ...Go To Orlando Kia EAst West Colional

Jeff Browne

Apr 15, 2011

DONT EVEN WASTE YOU TIME!!!.Take my word for it, as a top salesman myself over 25 years,this is the kind of dealership that gives salespeople a bad name aka sleezball salespeople!Arogant salespeople and sales manager,NO follow up or calls back,even though we were ready to buy 2 brand new vehicles TODAY,and when we did chase THEM down to get best possible price on 2 new vehicles for cash 4 days after our visit,we were treated with 0 respect and almost as if THEY were doing us a favor for even talking to us!!When we made a legit offer on the 2 new cars,asking them to match another dealers price,we were told to go buy elsewhere then!!So we Called Clarence at Gatorland Kia in Gainsville Florida,and made a deal on 2 new vehicles over the phone and gladly traveled the 200 miles to receive the ROYAL TREATMENT from this great group of salespeople!!In fact,have since sent them 2 new customers.Shame on you City Kia.AWFUL business practices and "good luck to you all".I would go out of my way to tell every client I have to travel to Gatorland Kia of Gainsville,Florida if you want to be treated with utmost respect and get your best price on a super vehicle.I will also do the same to steer people away from your business.Your sales manager needs to go back to school to learn how to treat customers and your whole arogant staff needs to learn some lessons in manners and follow-up.The worst experience EVER in 30 years of car buying.SHAME ON YOU ALL!!!!

kissimmee26

May 25, 2010

I had narrowed my new car choices to a 2010 Honda Insight Hybrid, 2010 Kia Soul and 2011 Hyundai Tucson. I started with the Honda dealership and kept an open mind. I moved across the street to City Kia to test the Soul. City Kia had a very LIMITED selection of Soul's. They did not have all the colors and they did not have all models with all the upgrade packages / accessories. I think they had all of 5 Soul's on the lot. My first impression of the dealer was not the greatest when after the initial hello's the sales rep asked if I wanted new or used? Not to gloat about my personal finances but let's just say I would NEVER lower myself to buy a used car. That's something for less-desirable folk! So then I asked about a black or green Kia Soul, which I did not see, on the lot. They had no green and only 1 black. OK fair enough, they could have sold off the others but when I saw the sticker price I was shocked to find the black one was $5000 more than any other Kia Soul on the lot. When I asked why he said because of all the upgrades. When I asked him to explain the upgrades he had to refer to the window sticker and read the list. Considering there are only 5 on the lot and this was the only one with all these upgrades that wasn't very professional! Considering 4 were the same and 1 had all the bells and whistles the sales rep should have known the difference. Especially since some of the upgrades were obvious like a sunroof, body kit, etc. During the test drive the sales rep was very quiet. He answered my questions but did not ask me anything. He did not ask my opinion of the car, the engine performance or anything. Finally, I liked the Kia Soul but noticed that the one in the showroom had even more upgrades but was less expensive. When I questioned him on this he said that they did many of these upgrades such as adding the leather seats on their own, not from the factory. That didn't add up because upgrades, whether after market or not, are still upgrades meaning it should have been more expensive. I wasn't impressed with the dealer mostly because of the limited selection, the lack of color choices and the lack of model variation. Although they did have 5 on the lot, 4 were exactly the same, only 1 (the black one) had all the upgrades / options.