Used Cars for Sale at Claremont Toyota in Claremont, CA

bbypinkangel

Jul 21, 2013

worst experience ever. salesman tried every trick in the book and tooks us for fools. plus, he was pretty rude as well. never going back there again!

Joe talavera

Dec 22, 2012

3 hours for an oil change???? Don't call me and tell me the car will be ready in 15 minutes then have me wait another 2 hours. They also said I had a nail in a tire that couldn't be patched. I definitely will not be coming back to get a new tire. They put the spare on but the tire light is still on. It's a full size spare so I'm assuming it should be off. Of course no one was there to explain that to me. I would most definitely recommend going somewhere else even if it's farther away. I know I will next time.

theblot

Sep 21, 2012

Tried to work with Bruce many times on the phone to find the car I wanted (color, specs) for a decent price. We finally agreed on the price, but he couldn't find my car. After weeks of waiting, I called and asked for a new salesperson. The new guy found me a call within days.However, when I showed up to pay for the car, Bruce had failed to document the negotiated price. The new salesman even showed me the logs, which said things such as: "Called Customer to discuss price", but then it didn't show what they price was! Therefore, they were asking for $4,000 more than what was agreed upon. After they threw in a bunch of extras, I finally caved.

ambar2310

Mar 28, 2012

They were lazy! The experience was horrible!! They don't try to help and lied about the prices in the ads. I have a 790 credit score and they didn't bother to look at it. NEVER GOING BACK TO CLAREMONT TOYOTA!!!

debra2455

Feb 27, 2012

1) We went in to get a car for our 18 yr. old daughter. Sales man, Calvin, did not show our daughter in detail all the different functions of the car, and, my husband, actually, test drove the car, with my daughter in the back seat, and, Calvin (sales man) in the front seat. very unprofessional!2) Financial advisor (Mohamed) showed us the purchase price, and, the outrageous, unbelievable, interest rate/finance charges (19.99 percent, annual percentage rate), of the car. Mohamed misinformed us of how our mtly. payment would be applied to the loan. Then, the following day, i was informed by the finance manager (Cindy), how our mtly. payment would, ACTUALLY be applied. Therefore, we signed a contract under false pretenses. (financed amount is 13, 412.00, finance charges is 9,990.00)3) The car was handed over to us with an empty gas tank, and, was told, they would take care of us. Which never happened. 4) Our daughter had her heart set on the car, plus, according to the finance advisor, and, manager, after making our payments, on time, for a yr, we can go back and refinance at a lower, 6 percent, annual percentage rate. So, that is what motivated us to sign the contract, in order to get the car.*WORST car buying experience, ever*

Claremont2

Sep 12, 2011

5 years ago, I tried to buy a vehicle from them (Highlander Hybrid) and couldn't get anyone to return my calls. So I called JOHN ELWAY Toyota and was taken care ofminside of an hour. Completely painless and efficient. Now... I'm back for more. Gave them a shot (I live in Claremont) to see if things have changed. I explained from the outset that I wasn't interested in the playing the "game" with them. Bottom line it for me.... They refused (passively). So... I bottom lined it for them. (They tacked on $5k to the sticker. GOOD IDEA in this economy!). My offer was STICKER. Dead silence. Not a well run outfit

kulei

Sep 1, 2011

I am a grad student at a local CSU campus. I applied for the college rebate program which included graduate studies. They told me an AA degree is worth more than graduate work and my grad studies would not apply. The finance person, David, was extremely rude and loudly told me, "Maam, you don't qualify. Give it up!" This person didn't even know the rules for this program. I had to read the exact words from the Toyota web site explaining how grad work counts. I will tell friends and family not to go to this dealer. I can't believe they sell any cars. I am insulted that my graduate studies at a local CSU are not qualified even thought the Toyota website states that graduate studies will qualify for a rebate. I am even more shocked at how well qualified customers (818 credit score) are treated like dirt. Guess they don't get many highly educated and well qualified buyers.

tomthumb8

Aug 17, 2011

I have bought 4 cars from this dealership. The first 2 times I had a great experience. I worked with the internet / fleet manager who is now gone. I used to be able to complete entire process with one person then finance, no pressure, honest easy to work with. Now they have 2 sales mgr goons who will lie to you and try to intimidate and strong arm you. If you do buy here make sure you read all of the final paperwork very carefully before signing. Finance person was actually very helpful when I had question about suspicious numbers and all but admitted that the sales manager was trying to cheat me on my trade-in. I will never go back to this dealership. The internet manager that I worked with was actually very helpful, but it seemed he did not have the authority to approve a deal.

surfari

Feb 24, 2011

I had an excellent experience with the purchase of my new 2011 Tundra.The entire transaction was flawless! 'Zupe', the fleet manager matched the price I received from another dealership but got me the exact color I wanted (the other dealership would not do this). Cindy in finance completed all the paperwork in a fast and efficient manner. The entire process from when I walked in the door until I was driving away was just under 2 hours! A++++ and 2 thumbs up!!!

jenniferwulee

Jan 6, 2011

READ the paper before you buy - $2000 ag srv (agent service fee?) for a used car? Please tell them to go back and fix the number - only pay what you are legally required to pay: sales price, tax, and fees. Also, there will be discrepancy between internet advertised price and dealership price, bring all your research with you.Good luck.

baz20

Aug 5, 2010

This is the worst dealership... I talked with them several times before going to their location but there was no one to give attention to customers.. They lied on phone for offers and APR and when I went to their place they changed their statements. Full of crap and BS.. It seems like smoking and chatting with each other is more important than taking care of customer. There was no toilet paper and towel in restrooms.. And no cups for drinking water... They don't deserve my bussiness.... But if you want to waste your time and money than they are top in the list...

jack47

Aug 6, 2009

DO NOT BUY A CAR FROM THEM!!!They treat you like an animal! They play hide and seek games, force you to buy the car when you are not 100% sure if you want it or not. I know most of dealers are all liars, but people here in Claremont Toyota are even worse because they lie to you and TRICK you! If you really want to buy Toyota, go find a better place or you will regret! Don't be fooled by their free oil change!

sepideh

May 17, 2009

They caught their mistake and honored their promise . Gina was trying very hard and went out of her way to make sure we were happy and received the vehicle at the price that was promised to us. The management and finance department was willing to work with her to make sure of customer satisfaction.

Patra2007

Apr 17, 2009

He is a fleet sales person. I requested a quote and I responded back to him that their dealership was one of the highest quotes! He responded with who ever gave me a lower quote was quoting an "Add Car". I then asked him so are you saying that when we request a quote on line we are actually purchasing an "Add Car"? He then responded extremely nasty and had the nerve to say they are number 1 in customer service. I wrote an email in hopes that it reaches his manager. I would NOT recommend this dealership. There are other dealerships that really want your business!

cchastain

Mar 9, 2009

After spending over 3 hours at this dealership, we came to an agreement on the vehicle we wanted to purchase, which the dealer was going to get from another dealer. We were not able to take the car home with us that evening but they said it would be delivered the next day. After we made arrangements to sell our car, they called and told us the vehicle we agreed to was no longer available and could not find us another one.We left a deposit check on hand, which they refused to return via secure mail. They offered to use regular mail, which can not be tracked.The dealer did not care at all that we were inconvenienced or that they had lost a customer. This was the worst customer experience I have had.

aim15

Feb 27, 2009

I bought a certified used car from these people. They gave me FREE OIL CHANGES FOR LIFE!!!! Awesome, right? I'm gonna break it down real fast for you.1. If you stay and wait for your oil change (even if you make an appointment) it will take you 3 1/2 hours to get out of there. They will never come find you and tell you they are sorry it is taking so long. They will leave you and hide themselves so that you cannot find them and you're left there completely helpless until the Gods decide to buzz your pager and let you out of that hell hole.2. If you drop your car off and take the shuttle home and tell them you need to be picked up at 2:00, they will not show up on time. When you call to ask them why, they will tell you they make no guarantees about pick up times and then they will show up at least an hour late.They want you to fold on your FREE OIL CHANGES FOR LIFE deal. They want to make you so insane that you never visit their service dept. again. I would rather shoot myself than walk in there again...but I will walk in there every 3 months until my car dies to get my flippin free oil change, because THEY WILL NOT GET THE BEST OF ME. JOHN DUMAS is the service agent that made me wait 4 hours. JOHN DUMAS.

jahosch

Jul 9, 2008

Initially we came in to check out an ad we heard on the radio. We had called in first to verify it, which someone did and so we came out from San Bernardino and when we came in, it wasn't actually true. We were pretty mad and talked with a manager about how we felt. He was very kind. I can't remember his name but he was superior in the way he spoke with us and handled the entire situation. He also sat us down with a man named "Mo" who talked with us about our financial situation and assured us that we wouldn't have to hassle with haggling and he would work with us and ease our stress after what we already had dealt with with the previous sales person. We then met Tommy Avila. He is an outstanding individual, not just as a salesperson, but a person. He is kind and caring and willing to go the extra mile for you. He worked very hard that HOT day for us and we traded in two cars that day and bought two cars from him that day. The entire team that we worked with that day was superior albeit the people we initially spoke with. I have since been in to the service dept. as has my husband and each time the people that we are in contact with could not be any kinder or more professional. I have never been in a dealership with such attentiveness, kindness and personable service. Thank you! Jennifer Hosch

tonyh316

Apr 2, 2008

Dealt with Internet/Fleet sales and was offering to pay an extra $500 for the color that I wanted, which was also a price match to another dealer. After calling back 2 or 3 times, the internet sales guy told me "if you want to play games then just go ahead and buy from the other dealer". First off, Claremont prides themselves in beating prices, even Federal Unions, Sams Club, Costco, AAA, etc. I was willing to pay an extra $500 and only wanted them to MATCH, not beat, the competitor and they respond to me rudely like that. I definitely was not impressed nor did I buy from them.

jadelberg

Feb 23, 2007

Claremont Toyota not only gave me the best price, there were NO GAMES. They emailed me the complete quote with breakdowns and the out-the-door price within 60 minutes. When I arrived at the dealership the next day, everything was exactly as they said, they treated me with respect and showed professionalism and the financing department was quick to close the sale and complete the paperwork with no pressure to purchase add-ons. We were out-the-door with our new car in 90 minutes after arrival. I had an excellent car buying experience. Both the Dealership and even the restrooms were spotless. I would highly recommend Claremont Toyota.

hzlfe128

Dec 18, 2004

John Ho is one of the sales manager for the Chinese-speaking sales department at Calremont Toyota. He gave a false quote over the phone for a 2005 Solara SEL V6 with side curtain airbag and VSC(quoted $25,000 out the door) that I was looking for. I have called three separate occasions and he assures me that the quote is for the specified car with all the requested option. <br><br>However, when I go into the dealer, he had me picked out the car I wanted. Then quoted me $27,700 for the car out the door. After at least an hours of my time, he took me to the lot to look at the 25k Solara he quoted me....and it was a SE V4 (according to him, he made a mistake...by the way, while I was talking to him, he claimed that he sold on average 100 to 150 cars a month). If he knew it was a SE (which he should..being a manager and sold >100 cars a month. I am sure he knows the difference between a SE and SLE V6), why couldn't he tell me when I first walk in, instead of making me drive 30 miles in traffic (took over an hour) and lied to me for over an hour at the dealership. <br><br>In the dealer's lot, John again try to sell me the $27,700 Solara I picked out. I refused to pay anything more than what he quoted me over the phone, he then simply turned around and walked away from me without saying anything or apologize for lying to me. <br><br>I believe I have been misled and mistreated. This type of dishonest, deceiving, and unethical salesperson/dealership should not get any of your business. You deserve much, much better.