Used Cars for Sale at Colonial Cadillac in Woburn, MA

Michelle Dell'Anno

Aug 30, 2016

This is the second car I have purchased from Olsen Cadillac. I have always gotten great service at Olsen Cadillac. After looking around at other dealerships I decided to get another Cadillac. Rob did a great job showing me different cars with different options.

Km

Aug 27, 2016

Great experience! Love my new car. The staff could not have been more friendly or helpful! They got me in and out as quickly as possible and took care of every detail.

yomj

Aug 22, 2016

Appointment was made through Ms Joanne Sasso, Service Advisor and upon arrival my vehicle was promptly taken in for service and expeditiously completed. Ms Sasso is always friendly and courteous whenever I bring my vehicles in for service, It is a pleasure to deal with her.

Lawhamel

Aug 8, 2016

Despite calling only that morning, Joanne fit me into the schedule, and then took me early when I showed up an hour ahead. I know that might not be possible every time, but it was, and she did it all with a smile, and typical Olsen competence. Great service, as always.

JR

Jul 31, 2016

My car was leaking something so I called to make an appointment and they were able to take my car in that morning and found out the water pump was leaking, they replaced it and had the car ready that afternoon.

Linda B

Jul 26, 2016

Needed to bring car back a second time as there were still leak occurring. They kept me informed as they tried to determine where the problem was. Since the last time in, there have not been any more leaks.

turtle

Jul 19, 2016

Our whole overall experience was great. We never felt pressured by our salesman Dave Gomes. We were very happy with his knowledge of this vehicle. Financial assistance by Lori was very appreciated and helpful.

Cadillac

Jun 14, 2016

I was supposed to pick up my vehicle and received a call from salesman that day the bank was involved with the dealership due to financial distress! I had already financed thru them and put money down! I was told two choices, first get reimbursed my money and go elsewhere or second, wait it out (unknown if it would be resolved anytime soon)... The day I was purchasing a vehicle over $30,000, Mgr was rude and not very personable, I can see why they are in trouble. Other than that my salesman was friendly and knowledgeable.

Kenneth Massie

Jun 9, 2016

In January I Purchased a 2010 Cadillac DTS Platinum from Olsen Cadillac in Woburn, MA. I paid a little over 23,000 plus $800 for shipping to Myrtle Beach. Unfortunately the GPS System has never worked since I received the car. I called the dealership and they said it was likely a defective disk and told me they would send another one. Here it is in June and I have not receive a disk as promised. I have made over 20 calls and each time have been promised by several people at Olsen that they would seen a new updated disk.DO NOT BELIEVE ANYTHING THAT THESE PEOPLE TELL YOU!!!

David Bruno

Jun 6, 2016

From working with Rob Fereshetian and the finance manager I forget the gentleman's name I must say it was literally the best experience I have ever had buying a new car. Both Rob and the gentleman handling the finance aspect of our sale were absolutely up front, respectful and completely honest with us throughout the whole process. There was never any pressure put on us and they let us make up our own minds which showed us the that they were there for the customers and not only to make a sale. If possible I would rate both gentlemen over 100%. You have gained a customer for life.

John

May 21, 2016

My wife and I have always had a very good experience working with Olsen and Joe Latores and the rest of the Olsen sales and finance teams

Titus Canby

May 2, 2016

Service writer Peter was excellent, courteous and knowlegeable, service was completed in a quick and effcient manner. Car was cleaned and the experience was extremely pleasureable

Debbie Ray

May 1, 2016

I received my car after a 2 week repair in your body shop. Mr. Goolishian drove it to my daughters house 1 mile away and it looked beautiful ! Later in the day I went to drive it and tried to move the seat forward. It would not move . Also the side mirrors did not sense a vehicle on either side. The next morning I went to tell them what was not working and they promptly took the car and made the necessary repair. It was the computer not reading the new part. It was quick and done efficiently. They are truly professional. Thank you Mr, Goolishian and staff of RC Olsen cadillac.

Bill Hession

Apr 23, 2016

everyone was very friendly...no pressure...and professional. i called for a test drive and the vehicle was ready for me when i arrived. Joe was great

JohnJ

Apr 3, 2016

We are not new to Olsen Cadillac, this is our second purchase from this dealership. We have been with Olsen Cadillac for 10 years. They are an all-around outstanding dealership. But, I will focus on our latest experience/purchase. David Gomes was our salesman. He is incredibly knowledgable and we put him through the paces with our incessant questions. He is passionate about his job, a very patient man, and searched out answers to inquiries on the spot. He is an outstanding representative for Olsen Cadillac; I can only hope that Olsen Cadillac knows and appreciates what a gem he is. Another person that made an impression on us (which is not easy!) is Alex Rogers, New Car Sales Manager. He has a delightful, engaging demeanor and he too is very knowledgeable. Both gentlemen were very forthcoming, intuitive and responsive, helping us make a decision that was right for us.

George D

Mar 28, 2016

Ray Casio was excellent his greeting was warm and inviting. He was very kind caring and professional. He addressed all my concerns and the repairs were done very quickly.Olsen is a great dealership its family atmosphere makes a customer want to keep comming back.

dfuson

Mar 27, 2016

Definitely one of the top auto maintenance service providers I have had the pleasure to deal with. The check in process was smooth and fastidious, the staff was friendly, and the service was great. I would highly recommend bringing your vehicle to RC Olsen for service.

JoFitz2016

Feb 26, 2016

Excellent customer service from the time I saw the vehicle until I picked it up.Very impressive for my first Olsen experience! Love my Buick LaCrosse.

Jsb

Feb 13, 2016

Pleasure dealing with the service people especially Ray. I will continue to bring my car her and may be looking to buy another new car here.

Suzieqwm

Feb 10, 2016

Customer service is everything!!! I am on my fourth Cadillac and couldn't be happier I love the vehicle but more than that the customer service and especially the service department is what has kept me coming back. I am addressed and acknowledged like one of the family and feel that every time I have an issue or concern it is addressed immediately The service department at Olsen Cadillac is absolutely above and beyond

Michael

Feb 7, 2016

You feel welcome from the moment you arrive by the great greeting you get from the staff. They keep you informed. And they treat you well at pick up. Thank you to the great staff

Tommy164

Jan 31, 2016

Great people.........great service!! The chrome wheels were banged up from the previous owner, refurbished them with no issues.Found mice in the engine, fixed it ASAP

Bob4848

Jan 25, 2016

Excellent. Work completed fully and on time. I was able to make an appointment right away and work was completed on time. Excellent work all around.

Escalade 15

Jan 24, 2016

Excellent customer service and accommodating to the needs of your clients . The service man Was personable amd made it easy for me d gave me a car for the day . I appreciate the ability to get a car and not hVd to wait . Ty for your adorable to make this a seamless experience

Joe P.

Jan 23, 2016

Every service department should be as efficient as RC Olsen! They were friendly, courteous, and knowledgeable. Better yet, they weren't push and gave me options which fir under my budget!

jakes1959

Jan 22, 2016

service was excellent john Bradley is always attentive and helpful joanne the service writer was very helpful and her follow up was greatwill be back

britstone21

Jan 21, 2016

I bought my car from Olsen from John Bradley from work of mouth of a friend. Best staff of people at RC Olsen. Will be back.

Russ p

Jan 21, 2016

R.C. Olsen Cadillac has the best service department of any dealership I have ever visited. They took me in right away and took care of me. I had my children with me and the service technician was extremely kind and polite to my children. They provided the service in a very expedient fashion. I would highly recommend this dealership to anyone looking to get service done on their vehicles.

Goto Woburn

Oct 1, 2015

Best customer service ever! Very pleased with work but more importantly the way we were treated. Bad experience that would not end at Norwood Cadillac who should be ashamed of themselves.

joe k.

Oct 1, 2015

This is a bit overdue, but Thank God for Olsen Cadillac. I'd still be driving a car meant for my sister if it wasn't for the effort & obvious expertise of David Robinson; who somehow someway got me out of a terrible situation, financially and otherwise, and into a pre-owned jeep they had on their lot. Four dealerships told me they couldn't/wouldn't finance me before my ending up at Olsen. Not only that, but the attention I received along with the unusual expediency with which David was able to facilitate everything, was quite unlike other dealerships who seemed to drag out an already tedious process (especially if you've had to do it several times), keeping me tied up for half a day or more.A great experience I didn't expect, and one for which I'm thankful.joe khouri

joe

Aug 6, 2015

Olsen Cadillac has always been professional, courteous and top notch in sales, service and business. David Robinson is a caring and superior senior level sales professional who makes certain his clients are treated with outmost respect, highest quality and total satisfaction. His professionalism helps making the car buying experience a pleasant one. I would highly recommend him to anyone looking for quality vehicles.

janep5

Jul 31, 2015

I had been looking for a new car for 4 months. I felt every time I called a dealership they would quote me a price and when I would get there it was a whole different price and customer service was so-so. I then happened to see a car on line I liked at Olsen Cadillac. I called on a Tuesday morning and spoke with Heather in internet sales. She was fabulous answered all my questions and gave me a quote. I drove out to Woburn to make the deal on this Cadillac SRX. Heather told me to see Joe when I got there he had the car waiting for me. The price was the same land the trade in on my car was fair. I wrote them a check that night for the car and picked the car up on Thursday!!! In less then 48 hours I was driving the car I wanted!!! What's important to know is I live about an hour away from this dealership, Joe offered to bring the car to me!!!!! More than their great pricing and true to their word I was so impressed with their customer service throughout the dealership!!! I will recommend this dealership to anyone!!!! This was the best car buying experience I have ever had!!!!! Thank You Joe, Heather and everyone at Olsen Cadillac you are top notch!!!!!

Scott L

May 12, 2015

I highly recommend Olsen Cadillac! Buying a car there was a great experience. My salesman (Dave) was terrific and the business manager was excellent. I'm sure when I need service, it will be great as well!

bob v

May 2, 2015

Joe Taores, made my buying experience very easy & simple and went the extra yard. I bought a CTS 3.0 and after driving for a couple weeks. I found that I was not happy with my choice, Thought I would have to settle with my choice. But Joe, Allen and Jessica all together got me into a car that would fit my needs. The dealership was more than helpful & friendly. Drove away with a smile and very happy, I did not have to settle!! Repeat customer and will be back again. My thank to Joe, Allen and Jessica for the extra effort. Bob l

G-man

May 1, 2015

......Oh, and did I forget to mention friendly!Two weeks age, after a few delays, I took delivery of our new 2015 SRX. The few extra days of waiting was well worth it. The owner Richard Olsen, Salesman (Irwin Segal), and Service Manager (Gary Carman) were all reassuring concerning the delay and delivery of the new vehicle. They provided a loaner!This is our second vehicle from Olsen Cadillac and Irwin Segal did a great job explaining all the new features and functions on the 2015 SRX.My previous experience with the Service Organization has been excellent and I would definitely recommend them.

Torry J.Sciacca

Apr 17, 2015

The overall experience was beyond excellent. The experience with Joe Latores was outstanding . Mr. Latores is a definite asset to this dealership and should be commended.

EL, Lexington, MA

Apr 14, 2015

I just purchased a 2015 Cadillac SRX at Olsen. The dealership is fantastic. My salesman, Irwin Segal was the most knowledgeable, professional and personable salesman I have ever worked with. Everyone was terrific. I highly recommend buying a Cadillac at Olsen.

John

Apr 14, 2015

Irwin Segal really rocks! It was the best Cadillac purchase experience ever. He is an excellent representative for Cadillac, fully Cadillac knowledgeable, very friendly and humorous. I love my new 2015 Cadillac XTS with all the bells and whistles, as Irwin says. Olsen Cadillac is a great place!

Hello

Mar 11, 2015

I purchased a fine 2010 Cadillac DTS at a very reasonable price. The sales person, David Gomes, was warm, accomodating, and a pleasure to talk with. No pressure whatsoever. And the business manager, Jessica Crossman, talked me through a lot of paperwork in record time!

earl

Mar 10, 2015

Irwin Segal sold me a new XTS, and he made me feel relaxed due to the smoothness of the procedure. He has sold me several vehicles at Olsen and each time has been made very relaxing due to his friendly personality and the obvious knowledge of Cadillacs.

Jim Cahill

Dec 29, 2014

Purchased my first Cadillac today from salesman Todd Burke and it turned out to be the least pressured, honest, and satisfying car purchase negotiation Ive ever had. Todd kept his promise to get me the best new car deal and the best trade for my other car. He is a real professional, personable, had my best interests and budget in mind throughout the process, and believe it or not he was very very trustworthy, which is alot to be said about any car salesman. He is an outstanding representative of this dealership and I would not hesitate to highly recommend him to anyone purchasing a vehicle. I would recommend to his boss that he get a pay raise he deserves it. High marks to Finance Manager Peter Cascio as well. J.C.

melodygaeta1

Nov 1, 2014

I just completed my second Cadillac deal with Vito. I recommend him very highly for both his professional abilities and fairness as well as his personal values as a family man. He is just a wonderful person. He makes the buying/leasing process very easy!

Rosemarydpr

Sep 18, 2014

David Robinson was the salesman. Awesome-Awesome-Awesome :) We had a very good experience working with David with our trade-in & purchase. Thank you Olsen Cadillac & Thank you David Robinson!

janmorrison

Aug 21, 2014

We recently purchased a 2014 Cadillac XTS from Olsen Cadillac in Woburn, MA. It was an absolute pleasure doing business with our salesman, Dave Gomes. We felt comfortable from the minute we walked in, and from that moment on we knew it was going to be a good experience. We were greeted in such a pleasant and professional manner, and most of all we appreciated the no pressure approach he had with us. I think that was what was most important to us in this process. We had actually dreaded the new car buying experience due to other horror stories we have heard from friends about their experiences in purchasing new cars. Our experience was just the opposite and we couldn't be happier. Alan in the Finance Dept. as well as Kenny the Lot Manager were also great to work with. Hopefully we will be proud Cadillac owners from here on and we look forward to possibly working with you all at Olsen Cadillac in the future.

jadoyon

Aug 18, 2014

After I responded that I was disappointed that my car wasn't washed after a previous visit received an apology from George Dow as the new car wash was not working. He then offered a complimentary new look car cleaning inside and out including engine steam cleaning. interior shampoo and exterior polish and wax. This was a generous offer and what separates Olsen from ordinary dealerships.

Poornima

Jul 25, 2014

Had good experience with the service. Will reccomend to my friends. Will buy my next car fromOlsen dealer, it will be my ninth Cadillac on the whole

ecolete

Jun 21, 2014

I have been a customer At Olsen for over 15 years, and I can't find the words to describe the service and sales and body shop departments. If they had a rating of a ten star hotel that would be Olsen, Caddilac , the are very respectfull to all youre needs, and they do everything first class.I know when I buy a car from them they stand behind it 101%. I know my vehicles are safe when I purchasse them from Olsen Caddilac.I wouldn't let my family drive in anything else.

jblinn

Jun 18, 2014

I accidentally crashed my beloved 2005 Cadillac STS which was in pristine condition prior to the accident. The insurance company declared my car "totaled" therefore, I needed to buy another car. Since I loved my old car so much, I purchased a new Cadillac to replace it. The entire process was a complete pleasure. Chris, in the Body Shop was very nice and very helpful. Dave Robinson, the gentleman who sold me my new car, was also very nice, extremely helpful and could not have made the process of buying a new car any easier. The gentleman I mainly work with in Service, Marc Hecht, is incredibly nice and helpful. Also, I cannot write a review without mentioning Lenny. Whenever I need a ride to or from Olsen Cadillac due to maintenance, service or repair, Lenny is always there to provide transportation for me and could not be a nicer guy.

capecodacadia

May 23, 2014

I've been doing business with Olsen Cadillac for over 30 years. Now, I live on Cape Cod so I drive 100 miles each way to get my car serviced there. The car gets fixed correctly the first time, I don't get screwed on prices, and I feel the company sincerely cares about me and my cars. Love Ritchie Olsen, Leslie and Jackie Marr, Ray Cascio, Mark Hecht, Tony DiFranco and Barry Gordon to pieces. Olsen Cadillac rules. \m/Laurie Kraynick

maxiwhite

May 16, 2014

My experience at Olsen Cadillac over the years has been excellent. The sales staff and service staff are friendly, honest and accommodating. I would never consider looking at another brand of car because of my past good experiences with Olsen. It just makes life easier to know that getting your car serviced is a no hassle event!

jsdemattia

Mar 2, 2014

The experience was very good. My wife and I went for a test drive with Joe and I went to get a sandwich at a deli in Winchester. During the test drive we said we liked the car and decided to purchase it. The paperwork process with Joe and the purchase of an extended warranty was great.I have to say that dealing with Olsen one gets the wow factor from the service leads to sales to cashing out has always been a good experience

soxpats59

Feb 14, 2014

Dave Gomes is a great guy. No hassle no games. I actually trusted him so much I only spoke with him on the phone and agreed on a price, had a friend check the car out, and met him for the first time when I actually saw the car for the first time, and I have bought plenty of cars. Of course I test drove it but it was only had 14k. Service dept so far has been equally as impressive. They have gone out of their way to help me a few times. I hope this all continues. They are just regular guys and not the sharks you see elsewhere. They will talk with you even if you arent buying a car.

Joeysky

Jan 29, 2014

I have always had a great experience with all the people of Olsen Cadillac from the Sales people to the service. I have bought 6 Cadillac's over the years and would buy my next one from Olsen.

kevobo21

Jun 24, 2013

This is the third vehicle I bought from Olsen and specificcally with Dave, he really makes the process quick and easy, they are not the closet dealer to where I live, working with Dave he understands and respoects the time and does a great job of getting me in and out.

lenty3766

Jun 13, 2013

I have been going to Olsen for years and they have the best selection and stand behind their vehicles 100%. The service department is EXCELLENT. I have interacted with Mark and Ray in service and they are the best. I have purchased 4 cadillacs from Olsen and the last one I just got and had Dave Robinson as my sales guy and he was unbelievable. Love him!!! He did everything possible to make my experience as painless as possible..in fact I actually enjoyed myself. No one can say that about buying a car!!! I highly recommend Olsen. There is a reason why they have been in business for so many years!!!

Andrew Nazzaro

Nov 15, 2012

Excellent from start to finish. I shopped around, Olsen Cadillac and my salesman Mike, far out performed it's competitors in both price and service. No hard sales tactics made this a great experience. I would strongly recommend Olsen to anyone.

jimtrem

Oct 27, 2012

I just bought a new XTS and I want to tell you this the best and easiest deal I ever had. My salesman Thomas McDevitt was the best I ever dealt with, they treated me with respect and gave me a great deal. The showroom is very nice and the selection of cars is great. I made the deal and got the car the same day

richard.doherty.5203

Oct 9, 2012

I recently bought my first Cadillac DTS from Olsen Cadillac. I can say that from the time I walked in the door until I drove my new car off the lot it was an outstanding experience. Skipp Peterson was one of those...one in a million salesman that every car dealership should have. Skipp was extremely knowledgeable about every question I had about the car I was purchasing. I mostly liked the time that Skipp gave me when I was deciding about purchasing the car. When time came for me to purchase the car Skipp and the sales manager Bruce gave me the price I was looking for. I had noticed some minor issues on the car. When my wife and I were handling all the paper work, Skipp made my car top priority to get those things in my car fixed. That car looked like it just came out of the factory. When my car was all set, cleaned and detailed Skipp handed over the keys to my car. I was very very happy on the way my car looked and smelled. In the past I have bought cars at other dealerships and have always got the run around from the salesman. Skipp is not like that at all he is a gentleman and an outstanding Cadillac salesman. In the future I would only buy my next car from Olsen Cadillac and only from Skipp Peterson. He made my wife and I feel comfortable with the whole buying experience. I would recommended everyone I know to Skipp Peterson and Olsen Cadillac. Thanks again, Richard Doherty one happy Cadillac owner!!

Mvizzie

Aug 31, 2012

Absolute best buying experience from start to finish. Skip Petersen is a top-notch professional and man of his word. Mark Taliento is an excellent and extremely knowledgeable business manager. Scott Bengar delivered the vehicle to my New York home in perfect condition and with great enthusiasm and some very helpful instruction! My next vehicle purchase will definitely be through Olsen and I live three hours away in New York. Great and trustworthy people.

Jason813

Aug 22, 2012

R.C. Olsen Cadillac very great place to deal with, really nice employees, excellent service. Irwin Segal was awesome as the rest of the employees.

IrateCustomer1

Aug 7, 2012

Brought in my 8 months old SRX for Rear Axle Service. Not even sure what exactly is the problem. Dropped off the car in perfect condition and the service manager Ray never mentioned to me that my car had any damaged. When I picked up the car the next morning, there's a huge dent above the back bumper on the drive's side where you can see a gap between the bumper and the body of the car. There's a huge scratch on the side of the bumper with the taillight scratched as well. Ray claimed that I dropped off the car like that and that he "circle" on a piece of paper indicating there was damage but it's not their policy to inform the customer of any existing damages. Does that sound right to you??? Then Ray said that he did mention it to me, then he said that he doesn't remember anymore. Which one is it? Do you think if you mentioned it to me, I wouldn't have you fix it as well since it's a brand new car?Either way, he said he circled the damage on a piece of paper that could've been made up anytime to cover his butt. What's worse is that after waiting 3 hours for the owner, Richard Olsen, to show up so we can see the video surveillance from the parking lot and the service area to determine the condition of my car when I first dropped it off, he refused to let us see the video. He did not want anyone in his office and I had to demand the Service Manager to get the owner. The owner came to the service department and kept on repeating "I didn't damage your car". I know YOU didn't do it, it's someone who works for you did it. I requested to see the video and his exact words were "no, you can't see the video, have your attorney contact me if you want to see it. By the way, the video is only available for 3 days." WOW...I did not expect the owner of the dealership to be such a jerk. This is how you treat your customers? He will be hearing from my lawyer soon.If you do decide to bring your car to this dealership for service, which I do NOT recommend, make sure you take a picture of your car before you leave it for them or have them sign something that says you dropped off a car without any damages. Then you won't be in my situation.

rick.vincent

Aug 2, 2012

It was a sheer pleasure working with Mike Bordonra. No sales pressure or the typical dealer tactics / pursuastion to purchase a vehicle. Mike and his team are truly professional sales people that you should be proud. He certainly knows the Cadillac products an is eager to help out in any way he can. Delivery and acceptance of my vehicle was exactly as he promised. I definitely wil be repeat customer and extend the Olsen name.I would also like to thank Steve Desisto for his help on closing the offer to lease a vehicle from Olsen.I glad I stopped by olsen.Regards, Rick vincent

jviselli

Jul 31, 2012

Unbelievable experience with Olsen. My sales person was Lisa Rapoza and she was extraordinary. She was so knowledgeable about the SRX and conveyed that knowledge to me in a very direct and succinct manner. Her overall personality and enthusiasm is second to none. There were no pressure tactics and more than anything she was very patient. When I picked up the car, Lisa took the time to review every aspect of that car with me so that when I left I did not have to question anything........ I only wish I had this type of car shopping experience in the past. I would strong anyone looking to purchase or lease an SRX to see Lisa Rapoza at Olsen Cadillac. Awesome job Lisa!!!!!!!!!!

Patsrule1233

Jul 13, 2012

Best dealership ever, Mark is great in Service and Dave is the BEST at sales, great guy, no BS and no hard sell. The service team is very friendly and helpful, it may be time for a new car washing machine, my only complaint would be the car does not come out clean from that machine.

aunilee2

Jun 3, 2012

My experiecnce with Olsen Cadillac began before I even entered the showroom. I was researching online for weeks before I decided that Olsen Cadillac was where I would be purchasing my new CTS4.I came in on a Monday with my friend to test drive some vehicles and I met Mike B. He was very informative and very helpful. He repeatedly told me about the warranties and showed me how all the buttons in the car worked. I was only there that day to test drive, so he gave me his card and some more information on the cars I was interested in. The next Monday I came in and met with Irwin. What a guy!!! So helpful and so darn funny!!! I wound up purchasing a silver CTS4 with allll the extras. Not only did I get what I wanted for my trade,but I got more off the price than I had anticipated. Everyone in the dealership was friendly and the showroom was incredible. I will definitly be taking my car there for service and to see Irwin again! Thank you so much RC Olsen Cadillac! Love you guys!

KKR1

May 29, 2012

Amazing experience, in and out. Starting from a heartfelt friendliness (not a phony one that most dealers exude) to crisp integrity when completing the deal. At some point when the smoothest car deal I've ever experienced was coming to its conclusion (we traded a car in and leased 2012 SRX), I asked my husband to pinch me as I was in disbelief on how courteous, honest, straightforward the employees of the dealership were! In the past, we ended buying/ leasing Lexus specifically due to the unbearable behavior by its sales people and, particularly, the service stuff. Here, I want to come back again just to be able to experience a wonderful, caring attitude and pride for their product.

Jrcvette

May 19, 2012

I purched a 2012 Escalade Premium . Great dealer ! I work for a Chevrolet -Lexus dealer in Connecticut but wanted an Escalade since I own a Lexus & a Corvette already . Truly Outstanding !! Maybe soon a CTS-V Coupe !!!!

Chris Cassidy

Mar 29, 2012

As a Realtor who is not high pressure and doesn't resort to canned sales tactics in my own business, I wasn't looking forward to the prospect of going to a dealership and having to possibly match wits and ninja mind tricks with another salesman. :-) Happily, my experience at Olsen Cadillac was nothing like that at all. I went there to check out a 2008 Cadillac STS AWD with VERY low miles that they had on their lot, and had the pleasure of chatting with David Robinson about it, and buying the car from him a few days later. David is very no-nonsense like myself and I never felt like he was trying to "sell" me. The negotiations were really straightforward and I feel like I paid a fair price for a VERY nice car. Also, I had a very minor issue the first week I had the car (broken driver's visor) and their service department took care of it immediately, and very professionally. I've had the car for a few weeks now and I absolutely love it. Being a Realtor, I know well the value of referrals, and work hard to earn them. Having said that, I would wholeheartedly and without reservation recommend David Robinson and Olsen Cadillac to anybody looking for a new Cadillac.

chapman.gavel

Jan 7, 2012

Randy King made the car buying experience a pleasure. I contacted him via the web to inquire about a specific car and about my trade in. It was a deal that I never thought they would accept, but Randy worked with the leadership team and called me back to confirm that we had a deal. He is highly professional, knowledgeable, and a true pleasure to work with. Olsen is lucky to have him on staff!

tessier

Jan 2, 2012

I was searching for a 2012 SRX at dealers in NH but found the service to be terrible. I then searched newenglandcadillacdealers.com on the web on my own and found a vehicle that met my requirements at Olsen Cadillac. I clicked for more info and within 5 minutes I had a no-nonsense email from Bruce Collias, the Sales Manager. After a couple of quick back and forth emails, we zeroed right in on our mututal objectives. Bruce seamlessly passed the ball to Mike Bordonaro who picked it up and ran with it from there and he did not drop it. The entire process was worked by email in between meetings during my busy day at the office. I then went in to close the deal on the next morning. Even though it was Saturday and Mike was scheduled to be off that day, he met me at the dealership and we finished things up efficiently. This is not the first new car I have bought and while the entire process can generally be "painful" to go through, these guys listened and worked it perfectly. I highly recommend anyone buing their Cadillac from Olsen Cadillac. The short drive from Southern NH to Woburn is not an issue. They even delivered the car to me at my home so that the MA Sales tax could be averted for me as a NH resident. If you live in NH (or anywhere else), don't waste your time anywhere else. Just go to Olsen Cadillac's web page or make a visit to their showroom. As a seasoned and professional sales executive, it is very easy for me to rate my experience with the sales process at Olsen as nothing short of superlative. They are at the opposite end of the spectrum from dealers in NH marketing the same vehicles. And if you want a recommendation of a particular salesperson, just ask for Mike Bordonaro. He will take good care of your needs.

DeeGoesCarShopping

Dec 4, 2011

Just about a week ago, I bought a 2012 Cadillac SRX from R C Olsen Cadillac...and I couldn't be happier. This is the 6th new vehicle I've purchased, so I'm no "newbie" at this. A few days before I went to Olsen, I came close to making a huge mistake. I almost bought a car (a competing make/model) from a dealer that was by far the worst I've ever attempted to work with. When it came time to finalize everything, the deal fell apart over something trivial and I walked out.I'm so glad I did, because I went from the worst experience to the best.Fortunately for me, I was interested in an SRX Olsen had in their inventory. The reviews I read for Olsen were good, and a few people I spoke with recommended them. So, I called to schedule a test drive. I bought the car that day.I feel I got a fair deal, and more important, I felt I was treated with respect. They even offered me an option regarding my trade-in that I've never been offered by anyone in the past.It wouldn't be fair to single out any one person for this great experience. This is a first class Team. When the opportunity arose for me to finalize the paperwork and pick up the car sooner than I expected, my salesperson was called away on an emergency. Everyone stepped up. Several people assisted in getting the car prepped, documents finalized, trained and helped me set up the tech devices, retrieved items I had left behind in my old vehicle...the entire staff is wonderful.I was on the road before I knew it.Somehow, one of my key fobs was overlooked, that day. My salesperson contacted me and delivered it himself.Kudos to everyone at R C Olsen!

fritzy01

Nov 22, 2011

This is my first cadillac..a 2012 SRX. It is a wonderful car and the sales experience with Irwin Segal and Bruce was fabulous. I don't like to give an e mail address to a salesman, but I didn't have to worry with Irwin. He was very patient and when I said I wanted to do a test drive, he was right there. Yes, I changed my mind a few times on exterior/interior colors,but after the test drive, I wanted that car. Don't hestitate to stop into Olsen Cadillac to look around. Ask for Irwin and you will be glad you did!

melodygaeta

Oct 18, 2011

Vito is one of the best, most direct and most helpful salesman I have ever worked with. I have purchased many new cars over the years and I can really appreciate a salesperson like Vito. I was lucky to find him after experiencing another dealership whose service was just the opposite. Vito and Olsen Cadillac are a classy business - I didn't find that at other dealerships!

ClareB

Oct 17, 2011

I could not be more pleased with my entire experience. First of all, the website is great. VERY easy to use and it has all the information IN GREAT deatail that you might need. They even show their most recent ad scanned in and on line. I got quick email responses to my request for availability of the car. And the the moment I walked in door, I could tell it was a class A operation!!!!! Mike Bordonaro was our saleman and he was so polite. I had only sent emails before entering the showroom. In my last email I asked if he minded having the car ready and waiting for us as we had a dinner party to attend. Without ever even speaking to him on the phone, he had it ready to roll!! He took us for a long test drive, as needed and each question we asked he answered. He was spot on when answering our questions. I bought an brand new 2011 SRX, at the advertised price, which made my entire experience that much easier. The car is amazing. And their price was too! Mr. Taliento in the finance department made me feel as if I mattered. He never pressured me into any after market extras as other dealers sometimes try to do. He got me a great financing rate. Bruce the sales manager, went out of his way to accomodate our needs. I even got a voucher for a free cruise. I am definitely loving Olsen Cadillac!! As a kid, I would drive by the dealership on my way to and from school...well it is still there and I am 42!! They have been in business a long time and now I understand why. These guys are professionals and really take their time with their customers. I never felt rushed. Mike even made sure we activated our OnStar before we left the parking lot. Mike is a great man and he knows his stuff. I would reccomend asking for him.

Patsrule12

Sep 22, 2011

Best dealership I have ever dealt with for sales, service and customer service. I highly recommend this dealership. Dave Robinson is a straight up sales guy.

malroo

Sep 9, 2011

Bill is a true professional. He listened right from the beginning and took me seriously when I inquired about an auto on the site. The vechile was ready to test drive when I arrived at the dealership. Bill was very knowledgable and answered all my questions about the car. I set my expectations on what I thought was reasonable price for the car. We went back and fourth and settled pretty quickly on a agreeable price. It was probably the easiest buy that I ever made. Their were no games played which was much apprecaited. Just picked up the auto today and it was show room quality for a pre-owned vehicle. Would definitely recommend this dealership to my family and friends who are looking to buy a Cadillac.

dcorleto

Aug 29, 2011

I had a great experience buying my first cadillac, 2011 CTS. Mike Bordonaro was friendly and informative . He answered all of my many questions and did not rush me. I told him the price range I could work with and he found the car for me. Idid not feel any pressure from Mike to buy the car but he helped me decide which was best for me. I actually had just stopped by to "look" and get a "price" , But was was so accomodating and helpful that I bought the car then and there. I would definitely recommend Mike Bordonaro as the salesperson to see when buying a new cadillac. No pressure just friendly service and guidance.

Cadillac2

Aug 29, 2011

I was treated with respect and dealt with in a professional manner by all persons I came in contact with during the purchasing of my new car. I am extremely satisfied with my purchase and happy with the new relationships I have made at Olsen Cadillac. Most of all, I am completely satisfied with my new SRX. I have already recommended that dealership to a couple of peopleR.Pires

eminihan

Aug 27, 2011

I had a great experience last week when I bought my first Cadillac - an SRX. It was important to me that I not feel rushed or pressured. To my surprise, it was really a fun process. Even when negotiating the numbers, I knew what I was prepared to pay, and the dealership worked with me until I was satisfied. If you would like the same results, be sure to ask for Mike Bordonaro in sales. Here's an example: in a follow-up phone call, I joked about needing lessons in how to parallel park (only half joking!) a larger sized vehicle. Mike offered to help anytime, and I'm going to take him up on it! Thanks so much,Ellen

Abramo26

Aug 6, 2011

This is my third car from Olsen Cadillac and by far my best experience. David Gomes was very friendly and the best sales person I have worked with. Not only did he take the time to go through my options to get me the best deal possible before buying. But after I purchased the car and went to pick it he took the time to go through all the options in the car and make sure I was completely satisfied before driving off the lot. I will definitely be giving him a call when I am ready for my next car!

CMarrocco

Jul 31, 2011

Olsen Cadillac provided exceptional service! The sales team, specifically Irwin Segal and Steve DeSisto, made my experience in purchasing a new Cadillac SRX a pleasure. They were extremely knowledgeable, professional and easy to do business with. They were very accomodating and flexible to my needs. Irwin even came in to meet me on two days that he was scheduled to be on vacation. I would highly recommend Olsen Cadillac to friends and family. I look forward to doing business with this team at Olsen Cadillac in the future.

Carl Priddy

Jul 26, 2011

Buying my 2011 DTS was a very pleasurable experience. The entire management and Sales staff were very personable, professional and responsive to any question I asked. Mr. Fulciniti was exceptional in the way he conducted our interchanges.

liberatore4

Jul 22, 2011

In my opinion Olsen Cadillac is the highest quality and most consumer friendly dealership in New England. I've purchased 33 new vehicles from 1967 to 2011 from more than 25 dealerships...Olsen's is the best..I vote Joe Latores saleperson of the year!!!

Doormat59

Jul 22, 2011

The service is great. The sales team gave me a fair price for my trade. Very easy process. Everyone was first class. David in Parts is a great help.

micjac

Jul 16, 2011

My husband has always wanted a Cadillac SUV. Me, not so much. After visiting Olsen Cadillac, getting such superb service and what we considered a good deal, we purchased our very first, but certainly not our last Cadillac. The dealership treated us with respect and class. We love our new SUV!!! We thank Olsen Cadillac dealership and Mike B.

myredcts4

Jul 12, 2011

I just bought my first Cadillac and it was because of Joe and the final price!He spent time with me, asked me what I was looking for, showed me the colors I could get and the many options available.I was treated with respect and once the sale was final I was given a tour of the facilities and introduced to the service folks.The whole dealership area is spotless and definitely well cared for as are the folks that have purshased cars over the years (per the gentlemen I met today while waiting for the new sticker to be put on my new CTS!!)It was definitely the best car buying exprience I've ever had, and I've bought many through out my adult life.Thank you Joe and the Olsen Family for helping to make my dream of owning a CTS come true!!Nancy Barnes

mcharlton

Jul 10, 2011

I am a Sales Exectuive for Oracle with a highly stressed job selling technology in the cloud. It has been quite some time since I acquired a new car due to my two boys being both atheletes and recent college graduates. I was originally looking to buy a Ranger Rover OR discover and decided to look at an American made car prior to buying. Due to the level of sales support, geniune kindness and automobile knowledge I was compelled to buy a Cadillac CTS. Dave was simply wonderful to work with and I feel it was due to the level of honest communication. One extra note, my husband fell ill the day I was to pick up my car. Dave arranged for someone to pick me up and drive me to the dealership to finalize the deal and allow me to pick up my car. I am cognizant of all my blessings and I am both honored and proud to be driving a well made "American" automobile that is extremely "good looking!!!" Thank you Dave for a wonderful experience.Mary Ann Charlton

fallisfavorite

Jun 24, 2011

Just a note to express my heart felt appreciation to the folks at Olsen Cadillac in Woburn, MA. I recently purchased a pre-owned vehicle from Olsen, and as we all know shopping for a vehicle can be a nerve wracking experience. But I was amazed. My Salesman, Mr. Mark C. Smith was both professional and courteous. He was also extremely knowledgeable about the product and very patient with me, spending much time with me, taking me for a demonstration ride and making sure i understood all of its features and benefits, answering every question I had. After the sale he made sure that I was introduced to the service and body shop departments, told me how to get immediate assistance if needed and followed up several times with me after the sale.I left Olsen Cadillac with a great deal, a vehicle i cherish, and an experience that i do not believe anyone can top. All the sales people were friendly and helped one another. They seemed to look to Mark for his knowledge and very often he interrupted his own sales to help them. I truly feel like i belong to the Olsen Family.I strongly urge anyone who is looking to purchase a new, pre-owned or to lease a vehicle to give Olsen Cadillac a chance before you go elsewhere. I am a definite customer for life!

jrl438

Jun 15, 2011

Great people and fast and prompt service. Would highly recommend this Dealership.Never have any problems making an appointment with the service dept and always have my car ready when promised.

Jp7828

Jun 11, 2011

I was in search for a SRX . Looked at inventory online and thought that Olsen Cadillac had the best selection, so I went there.When I got there I was greeted by a very friendly salesperson named Dave told him what I was looking For an SRX. he showed it to me I didnt feel pressured to buy a vehicle although he made it so easy along with his manager Stephen desito I ended up purchasing an SRX in the color I wanted that day and I love it . Thank you Dave and Steve

wysper

Feb 25, 2011

Tried a few times to get sales info out of them..got assigned a customer # and they NEVER would answer my 5 simple questions. Got a different piece of info in each of 4 different emails. Like pulling teeth ! I politely kept playing along (trying to get 5 questions answered so I wouldn't waste time in the showroom.) I got fed up after the 4th STUPID unrelated reply and dropped them. Then they sent a form to review their correspondence and I truthfully killed them, citing specifics. They didn't care enough to respond. DO NOT DEAL WITH THEM --they couldn't care...

Catman123123

May 13, 2009

Best experience I have ever had buying a car! This dealership exceeded my every expectation. The Show room was impressive to say the least. The inventory covers several different lots. The personnel are courteous, professional and sincere.My Salesman, Mark Smith was the epitome of a professional sale consultant. Knowledgeable, professional, willing to take the time showing me the inventory and explaining the different features and those benefit me and my family.Steve Desisto, the Sales manager was also polite, professional and to the point. I left there knowing I did not get gouged and confident that I got a great deal.Truly, this place makes it a moot point to shop anywhere else. They make you feel like part of the family and a place where you belong and can trust in there ability to take care of you. I was not let go until I got a complete tour of the different departments, introduced to key members of the Olsen Team, and offered a a final test drive. I was so impressed I came on line immediately after pick up and posted this resonse.Sincerely,James Catalini