Used Cars for Sale at Community Ford in Mooresville, IN

Mr.Bean

Dec 6, 2015

This started out 3 days ago when i started looking at a truck that this dealership had. I called, emailed and texted with Craig Emmons about this vehicle and my interest on it. On Friday the 4th, we spoke several times we negotiated a number and I told him I was going to come down Saturday morning to purchase it and asked him if he could pull it off the lot for me. He said absolutely not a problem. I will make sure it's off the lot. I stressed the importance of this several times because I would be driving down from Elkhart (3 hour drive one way) to make the purchase. So, I checked with him Friday evening again just to be absolutely sure and he said yep, it's not a problem he has taken it off the lot for me. He also had Steve the finance manager call me and he ran my credit so that we would be good to go for financing and one less thing to have to do when I got there. I wanted to be in and out because it was my Birthday and I had my daughter and I wanted to get back and enjoy the day with her. After wall I already had to wake her up early to make the trip down. So, I was feeling pretty excited about my new truck I was about to pick up and then less then 10 miles before we arrive Craig texts me and says "we just sold the truck". My day was ruined. He then said "sorry, if you want to stop by still I'll put gas in your vehicle". I was at a complete loss for words. Since we were nearly there we stopped in because I wanted to at least talk to an owner/GM. Owner was not in, but the person in charge there at the time said "I am sorry this happened, if you'd like to look at the lot and if you see something else you like don't let money stand in the way, we will take care of you and work something out". I thought ok, great, maybe they actually want to make this right. Well, the first truck he showed me had 140,000 more miles on it then the one I was coming to pick up. The second truck I found that was comparable in specs only a newer model they wanted $12 thousand more dollars for then the one I was supposed to be buying. So I said, lets work out something on this one then that is 12k more. Salesman said, ok let me go in and see what they say. He came back out and said, yea, i'm sorry, we can't do anything on this truck as far as knocking any money off. I was floored. They had yet again for the second time in one day now straight up lied to me. I gave them my opinion on their poor customer service and business skills and left. I asked for the owners name, they gave it to me. I have a call in to and a message left for the owner to call me so I can voice my opinion and frustration with him also. Absolutely unbelievable. The least they could of done was tried to entertain a number on one of the newer models with lower miles on it, like again, "they said they were going to do", but nope. At this point it would take a lot to earn my business back. And you better believe I will make sure to spread the word as much as possible to people I know in the area down there and other places to never buy vehicles from community ford.

MAB

Oct 5, 2015

The dealership responded to my cars.com inquiry within minutes - not always the case with other cars I looked at - and it was pretty late at night. When I went in for the test drive, everyone was very friendly and very laid back, there really was no pressure applied to do anything. They gave me a fair value for my trade, and fixed a couple small things on the vehicle I was looking at free of charge. It's definitely worth the trip if you would like a low-pressure, pleasant car buying experience.

JeremyC01

Sep 12, 2015

Purchased the car of my nightmares at community. Didn't even get it home and the front driveshaft went out, even though the claim it passed their vehicle inspection. Finally got them to replace it at no cost but it did cost me a trip to the dealer and a missed day of work. Then the vehicle started steaming. Turns out it had a cracked radiator since upon further investigation it was easy to see it because someone marked the crack on the radiator. Let's see they also did not detail the vehicle, barely had enough gas to make it to a gas station, and the salesman lied though his teeth saying he would trust it to put his wife and kids in it. And to top the whole experience off I was charged dealer fees that I've never paid anywhere else.

Tymoore23

Jul 7, 2015

I've given Community Ford in Mooresville a 5 star rating. They have a very friendly staff and make purchasing a vehicle a quick and easy process. I will definitely be recommending to my friends and family. Thank Yall!

ncamac9845

May 19, 2015

Community Ford is nothing but the best! Our sales representative Kevin DeVoe was honest and worked hard for us. Great Dealership! We'll be back!

Scottdeucewalker

May 12, 2015

I Am a true Community Ford FAN. I've looked at regional dealerships and have found so-so cars. I've purchased three vehicles from Community Ford because they always seem to have the coolest vehicles and their staff has always accommodated my needs! I'll buy my next Ford there too! Life-long customer,Scott

newfordowner

May 8, 2015

Everyone at the dealership was very kind and down to earth. They made sure we left with the deal we had in mind. The manager, Joel, pulled some strings to get us the exact price we needed. I left with a car that was actually nicer than I had anticipated. The staff took the time to show us all the details of our new "fancy" Ford. Matt even offered to let us come back and he would show us more. I highly recommend Community Ford to anyone that asks about our new car.

peterbilt

Apr 30, 2015

The team at Community Ford is very knowledgeable and very driven to doing whatever it takes to make the customer satisfied and the sales man that I had knew what I wanted worked until I got it

Justin E

Mar 19, 2015

This is the only place I take my car for service. They have a terrific staff if in their service department. Their Service manager, Ryan, is great to work with and Steve, one of their mechanics, is the only person who has worked on my car in years. They're trustyworthy and do terrific work.

Eyedoc

Mar 19, 2015

I live on the south side of Indianapolis but will drive the distance to Mooresville to receive the service that I expect when I have my car serviced. They are always straight forward with their estimates, and work extremely hard to meet my time restraints and availability to be taken care of. Everyone is very polite and the facilities are clean and comfortable to wait in. I have not purchased a car from Community Ford but, I don't plan on going anywhere else. I can't imagine finding a better crew to work with.

Jason Elmore

Mar 19, 2015

Best service team around. Steve Ivins goes above and beyond to make sure the repairs are done and done right. This is the only dealer I trust to work on my car.

Clint

Mar 19, 2015

I take my truck here for maintenance every time I need something done. The mechanics are awesome! Steve is one of the mechanics there and he always suggests things to help make my truck last longer. I've dealt with Ryan who is the service manager a few times. He was very helpful and answered all of my questions with accuracy and detail. You can tell these guys know their stuff! I wouldn't take my truck anywhere else!

TPurdue

Mar 19, 2015

I refuse to take my car to any other Ford dealer!! Community Ford has always done amazing work with the best customer service. Their service manager (Ryan) is always fair and honest with their work.......also, request to have Steve as your technician, you will not be disappointed!! Highly Recommend!! AAA+++

Happy Honda Owner

Mar 19, 2015

Bought my Honda Accord from Community Ford. I love my new car!! Great sales staff! Just recently had to get my first oil change and only paid $23.95 to have it changed by this dealership. Wow! They have definitely earned my business for a long time

Troy Creech

Feb 18, 2015

Friendly customer service. Community Ford was willing to work with me financially and get my payments exactly where I'd like them!

Brad Burns

Feb 18, 2015

I was looking for an upgrade in a specific price range with a lift. Community Ford was able to get me something to fit my needs and price range.

Jon Bishop

Feb 18, 2015

Community Ford did great! They got us the exact car we wanted for what we wanted to pay. Salesman was very knowledgeable and helpful.

Johnny Owens

Feb 13, 2015

The Ford truck is my second new car purchase from Community. The staff is friendly, helpful, and kind to you. Community offered me a price that I didn't have to haggle about. Go in and talk to my pal Craig Emmons.

pottengera

Nov 4, 2014

My husband and I bought a Jeep from them back in August. We were told it was such a great vehicle and that it was in great shape and that the guys fixed everything. Well we didn't even make it home the day we bought it and we were told that we needed a new driveshaft. I had to miss a day of work for them to fix it. Now we had to take it back to the shop to find a cracked radiator in it with a sharpie marking the spot. I wasn't going to give a bad review since you fixed the driveshaft but now with the cracked radiator this is just a freaking ridiculous! I WOULD NEVER DO BUSINESS WITH THESE PEOPLE WHAT A JOKE YOU GUYS ARE!!

acrebreaker

Sep 30, 2014

We agreed on a price on a used vehicle one evening. Went back the next day after financing was approved to sign paperwork. All the paperwork was prepared and ready for us. They had us start signing papers. The last paper was the actual loan paper and they had added $2500 to the price for extended warranty and gap insurance. No one at the dealership had mentioned this to us at all. I had to ask about why the price was different. We never had the option of adding it, it was automatically added by them. Beware of their tactics! We won't be back and will tell others not to go there either.

Tylerjrichardson

Aug 3, 2014

The team at community was very helpful throughout my 3 week search. Admittedly I was pretty picky on getting exactly the car, color, price and options I wanted. They kept their eyes out and helped me locate the perfect vehicle for a better price than I found anywhere else in the market AND they gave me $1,900 more for my trade in than anywhere else was offering to get me to an affordable monthly payment. Highly recommend this dealership!

kahibner

Jul 18, 2014

I'm a recent college grad and recently married- my husband and I were looking to buy our very first car. We ended up buying a brand new Ford Focus. Community Ford's staff made us feel extremely comfortable with the whole process and really eased our nerves that we had going into the dealership. They showed us personal attention and answered all of our questions with ease. I'm also very appreciative of the time they took in showing us how to work all of our Sync features in the car. I'll be back for sure! Thank you, Community Ford!

Tribefan911

Jul 14, 2014

Do not go to this dealership! I went in a few times to look for a f150. Their prices were through the roof I complained and was told that they take them in and have to put so much work into them and they have to get that out of them. I went back one more time to just see if they had something reasonable . I looked at a silver 2011 f150 with hail damage all over it. I asked how much they said 31000. I said I don't know why I even came back here and I left. About 5 mins went by and I got a call they asked for me by name and said this is the owner of community ford he started cursing at me and said if I came back to his dealership that the moresville police department would be scraping me off his asphalt. I have called into the ford customer service department and to the presidents office of the ford motor company.

G&J

Jul 9, 2014

We have dealt with Community in the past. Very honest dealership. Smaller dealerships like Community can better service and care for their customers than a mega dealer.They can pull from a large selection of vehicles. Both Craigs made it an easy experience.Why go elsewhere?

heathermwhite

Apr 1, 2014

Made the purchase of a quality used vehicle very easy. Friendly and honest customer service. Finance department is wonderful. Could not have asked for anything more. Thank you!

janismsmith

Nov 7, 2013

I am most impressed with the respect I was given on both occassions that I visited Community Ford. I knew the vehicle I wanted; Craig was immensely supportive, knowledgeable, and dilegently worked with me to make the sale happen for me. The interim finance guy, however, wrote up the paperwork incorrectly; this was not realized on my part for 2wks! I called Craig, he got their regular finance guy, Gary, and their general manager and they all worked together to make it RIGHT for me! I'm not sure any other dealership would have done that. I recommend Community Ford if you're looking for new, used, Ford, or any other make of car they have on the lot! AND I love my Volvo Hardtop Convertible! Community will be servicing my car, as well.

Steve

Nov 4, 2013

Everyone we encountered was friendly and helpful, not like some of the salesman "sharks" you see at other dealerships. John, Craig, Joel, and Craig were very knowledgeable and instrumental in helping the deal go through. We left that afternoon with a great car and confident that we had met some honest and trustworthy salesmen! We couldn't be happier!

sarahgroves

Oct 31, 2013

Joel and his staff took care of my service problem. I felt very welcome from the time that I entered the building to the time that I left. No matter what brand of car you have, I would recommend their place for service.

Coltsfan

Oct 29, 2013

We are thrilled with how we were treated. Community Ford really knows how to take care of their customers.

vthrasher

Oct 17, 2012

Faulty workmanship on our 99 Ford F350. Fuel line was repaired by Ford and when the same problem happened again they said it was out of warranty. Its not a common thing that a fuel line should need to be replaced. Also, they charged a diagnostic fee for looking at it without notifying us that would be the case when I dropped it off.

johnny_rockstar

Sep 18, 2012

DO NOT USE THIS DEALERSHIP FOR SERVICE! I took my car in for it's a/c blower fan shorting out. So they charged me 282 dollars to replace it. It worked for 2 and half months and began shorting out again. I took it to an different mechanic to inspect. His findings were the electrical systems and relays were sound, and that the blower motor was bad. I reported this to Ford and asked them to fix the problem. They insisted it was a bad relay. I told them the relay was fine the day before and they said that was impossible. I gave them the findings of the other mechanic, and the service manager proceeded to get huffy and defensive over the phone. I asked how the relay was fine the day before and suddenly was bad now, and he said it was an intermittent problem. I said I didn't understand. He said, "That's not surprising." He then got more defensive and said I could pay them to fix it (again) or come get it. BAD SERVICE, BAD ATTITUDES, BAD DEAL.

Happy customer

Aug 21, 2012

Salesmen very helpful, and honest about inventory. Ended up buying used truck. Financing a breeze, took no time at all, every other time I have purchased a vehicle it is an all day affair. Went back a few days later and purchased a car with and for my daughter, same thing, no issues at all. Best car buying experience I have had. Going to look into the service department next, I hope to have the same experience.

Kiddie cab driver

Feb 12, 2012

Tim Schladweiler was my salesman and was extremely nice and helpful. He made the whole process so much easier and pleasant for me and so far I'm happy with my vehicle.

Happy F150 HD Owner

Dec 10, 2011

The staff that I worked with at Community did everything they could to make my purchase as smooth as possible. I had a substantial amount that I wanted to put down via my debit card. Unfortunately, the owner had a $2000 limit that they would allow for credit/debit cards that they could not override. Being mid-day on a Saturday, my bank was already closed which left me with only the $2000 to put down. They allowed me to hold the truck with the $2000 and actually delivered the truck to my home that is an hour and a half drive from their location, where I was able to give the delivery driver the rest of the down payment. The drivers arrived right on time, actually about 10 minutes early, which was great! Although I missed that big first drive home from the dealership, I didn't miss anything else in a great buying experience. I'd buy from Community Ford in Mooresville, IN again anytime (I'd just bring the down payment in cash next time).

Walter

Nov 13, 2011

I had a good experience with Community Ford in deciding to buy a 1984 GMC Camper van. Craig Stewart The Internet manager was very helpful and answered my emails promptly with the information I needed to make my decision. I ended up not buying the campr van but the experience that was offered to me, was great.

andyvogel

Sep 25, 2011

Very friendly and competent staff. We enjoyed buying our used Chevrolet Cobalt at this Dealership. We definitely would recommend this Dealership to friends and family.

Nlhobbs11

Jun 29, 2011

My experience was great. I went in on a mission for a certain car, they dropped the price by $3,000 for an intent deal and I got exactly what I expected out of my trade-in. They were very helpful. They even let me remove my sound system from my trade-in and never dropped it's price! Thank you fr a great experience.Nick

robyngreiwe

Mar 17, 2011

We drove one and a half hours to look at a vehicle we found on the internet. This was our first ever visit to Community Ford. When we got there we found a couple of other vehicles that we wanted to test drive. Even though it was late and getting close to their closing time, they were happy to let us drive whatever we wanted. We actually decided to buy a 2007 Mercury Mountaineer, which was a few years newer than the 2004 Mountaineer that we actually drove up there to look at. Craig Stewart was very down to earth and easy to talk with. He made us feel comfortable in the decision we were making. We traded in a 2007 Jeep Grand Cherokee and received above book price for our vehicle. Craig and his associates were very willing to help us in any way they could, and even stayed after hours to make sure we drove home in the Mountaineer. I would recommend this dealership to anyone who is considering buying a used or new vehicle!Sincerely,Robyn and Jeff GreiweGreensburg, Indiana

AColeman72

Feb 22, 2011

I was very pleased with how responsive and polite they were. They were eager to help and please. I will do business with them again in the future. The 2 Craig's were knowledgeable and helpful. I shopped online first and it was nice to just walk in and they knew what I wanted.

Daddio

Dec 16, 2010

I had contacted Craig Stewart on-line about the purchase of a 2010 Ford Ranger 4by4 w/crew cab. When I got there to take a look at what they had the truck in question was not there. I was told it was sent to their sister dealership. Since they were having a liquidation sale on used vehicles I began looking at full size trucks. I had a 02 F150 XLT to trade in. I talked to Craig about 5 differant trucks I would be interested in. The trade in value of my truck was told to me before Craig and I took the first three trucks out for test drive upon returning the used car appraiser asked me what the trick was to starting my truck. Wouldn't you know it the fuel pump went out as it sat in their parking lot. I went to the service dept. and told them I would like it fixed but, to hang on until I returned. I went and drove two more trucks and decided to buy 08 Silverado. The price given to me was acceptable for the truck I picked out. The trade in quote was still the same even though the truck I drove in sat there in need of fuel pump. The people I worked with were plesant to work with, no hassles, no pressure! Good Dealership. Thanks Craig. Any future business will be directed your way. Murph

penbrat

Sep 22, 2010

I recently purchased a 2011 Ford Focus from Community Ford In Mooresville and I could not be more pleased, both with the car and with the great customer service I recieved. I email the dealership through their website with some general questions and Craig Stewart immediately responded to me and answered my questions. And from the time I went in to test drive the car, all the way through the sale, he was just as helpful. He was never pushy, never used the sometimes typcial high pressure approach, he just worked with me to help me get the car I wanted. Mr. Kelley in the finance department was also very easy to deal with. I have also used their service department in the past for my other cars and they have been nothing but polite and professional and they get the job done! Great dealership with great employees!Penny Moore

ShandyBlackwell

Jul 16, 2010

Craig and Jimmy are AWESOME! I've never had an experience like this before, not pushy, super nice and willing to help. All our questions were answered and then some! Truely awesome! I live in Bedford Indiana and will be back if we ever need another car and will send people there. I loved the down to earth attitudes everyone there has and it felt like everyone LOVED what they do.Thanks!!

mhemmel655

Jul 6, 2010

Was by far, one of the best experiences I've had in purchasing a car! The dealership was very clean, even the service area. I especially liked all the antique items throughout! EVERYONE was super! Everone bent over backwards to help in anyway shape or form.Mark Hemmelgarn

huizer

Jun 27, 2010

No hassles and no pressure are to me the halmarks of a good dealership and these people were helpfull and friendly as well. I highly recommend a visit here if you are looking for a car or truck. I will be stopping by for future car needs as they arise.

bluegrasskat11

Apr 30, 2010

I really enjoyed my experience with Community Ford and working with Craig Stewart to buy my first car! I am very pleased with my 2007 Mercury Milan and I belive I found a very good deal on it! They worked with my schedule, financing and personal preference and I ended up with a wonderful vehicle and wonderful experience. I would recommend Community Ford and will perhaps even come back myself in the future when the need arises!! Thank you, Craig!

jvanderlaan

Nov 6, 2009

I bought a used GMC Sierra truck from Craig Stewart at Community Ford. Craig and everyone else there was very friendly, straightforward, and pleasant to deal with. I had no trade and did not get a loan through the dealership, so I have no idea if this dealership is good or not when it comes to trade in values and loans.The vehicle was described accurately on the Community Ford website, and Craig was very helpful with answering my questions and making sure that I was comfortable with the purchase. The price for the vehicle was excellent and I am very pleased. I recommend both Community Ford and Craig Stewart if you are in the market for a vehicle.

betteneff

Oct 6, 2009

from the time i contacted craig stewart about the f150 which i eventually purchased i felt that i was treated with great respect and honesty. at no time did i ever feel pressured or was i talked down to. when i saw and drove the truck it waas just as craig had originally described to me on the phone. the other staff were polite and friendly. all in all this was a very positve experience and i would recommend community ford and craig stewart without hesitation. thanks, brad neff