Used Cars for Sale at Compass Volkswagen in Middletown, NY

Jlbond

Jun 5, 2014

It was easy to make an appointment. The service was relatively fast and the employee was friendly and explained what was wrong with my car.

leedsny

Jun 4, 2014

No problems with getting the time and date of service. Got a ride where I wanted to go. The estimate was right on target and I know that my brakes were done right and when it comes time to sell my car I can say "it was always dealer serviced"!

Suzannev

May 29, 2014

I came in for oil change,Auston notice my inspection was pass due. Fix all the little problems. They notice r/f boot was missing the clamp.they wash the car,that's great. Good work

bgoode320

May 24, 2014

Austin was great! I waited at the service place for my vehicle. I appreciated the frequent service status updates from Austin. The updates made the wait seem less and that I was NOT forgotten.The waiting area was clean and aesthetically pleasing. I like that there are two waiting areas where you can read quietly (which I prefer) or watch television in the other area.One recommendation is while I appreciated the car wash it would be good if car was towel dried. Overall it was a good visit.

Smacheskie

May 15, 2014

All employees treated me with respect and always do ;-) Gordy always goes above and beyond to satisfy my cars service. They are all very pleasant on the phone.

brucief

May 4, 2014

I had an oil and filter change, and they also rotated my tires. I had several coupons which they honored without problems. While I was waiting, they offered me a 20% off coupon at IHOP, which I used for delicious breakfast. COMPASS Motors offers the coupons for their customers while they wait for their car to be serviced. When my car was ready, I saw that it was cleaned and vaccumed inside. Very nice! It runs great. I'll be back!

dreammobile

May 2, 2014

Jeff & Rich were great! Explained everything, answered all my questions, very professional! Really took the time to find exactly what I was looking for! Me & my family will definately be back for future purchases in the future & will highly recommend!

ecochell

Apr 21, 2014

I am a huge fan of this dealer. Always treated great and I go out of my way to get my service done here. Will be back again for another service and parts installation very soon. These guys love cars as much as I do.

moimama

Apr 4, 2014

I was scheduled for my 10,000-mile service check and it was a very pleasant experience. Dan, the rep. who checked me in, offered to shuttle me anywhere in the area since the check would take about 2 hours. The driver, Anthony, was also a very nice and accommodating fellow. I was impressed with how friendly and relaxed the whole experience was and would recommend this service station to anyone.Thanks!

speckham00

Apr 2, 2014

I came in for my routine service and as usual the experience was perfect. I couldn't ask for more in a dealership. Will continue to drive from NJ to have my vehicle serviced there.

Frannietdi

Mar 22, 2014

Too make a long story short, I had my Jetta tdi serviced at Compass Motors. which I had purchased from another vw dealer which was too far away to get the car back there without towing it. I wanted the car to be close to home so I called your service dept. Austin got the car right in for service to figure out all the problems I was having. I want to let you know I drove the car only 200 miles home and started having problems with it. I figured this car was possessed, and my night mare was going to begin. but then Austin came to my rescue. He had the car checked out, dealt with the warranty company, and then order the parts .Ausin also set up a rental car for me through the warranty company. He made my experience stress free.. It was great. He was extremely professional, courteous,and friendly kept his word to me when he said he would give me a call to let me know what was goin on , he absoluely did...I have been to a few service dept at other dealers in my life but yours rate #1. TheJetta is now fixed and all the problems are solved. Im not even worried if I should ever need service again.. I know Austin and his team of workers will be there for me...Oh by the way Im loving my JETTA TDI, and the fuel mileage but not the speeding ticket LOL....Thanks again Austin and all the mechanic at Compass....Fran

mishey7153

Mar 2, 2014

Service was great! We were very surprised that after the service, they washed the car and vacuumed the front floor mats. Thank you to all the staff that made our service visit exceptional.

jchinadoll20

Feb 19, 2014

overall great service Austin (service consultant) was the best, helped me figure out the issue with my car. Friendly and caring to my needs, and told me pricing and details of my VW. I will be going back to them for my check ups after finding out that my old mechanic over priced me for an oil change and 20,000 mi service and put my parts back the wrong way.

SMoran2009

Feb 19, 2014

Car sat in parking lot and I did not know it was finished. Austin went to lunch. Except for the added wait time, it was a good service.

kborras

Feb 4, 2014

I absolutely love getting my car serviced at Compass Motors. The staff is always beyond friendly and make me feel like a valued customer. My car was completed before the time promised, and the price was more than fair for the work I needed done. I highly recommend them to anyone who needs to have their Volkswagen serviced.

cfr17

Jan 31, 2014

Love the renovations , everyone is kind and professional. the owner remembered me and greeted me. They seem to care and express great customer service. They needed to order a part and kept me updated and washed my car .

ksmith120

Jan 30, 2014

Brian was everything a customer service rep should be, polite, quick, and thorough! He also provided information on what should be done, not just what I asked him to check. Highly satisfied.

pointerbuzz

Jan 25, 2014

This was my first time purchasing a Volkswagen and I am very happy with my new Jetta! Alfonzo was my sales representative and he was extremely helpful and knowledgable about Volkswagen. The transitions to purchasing the car went very smooth as well. I am happy with my purchase and definitely recommend Compass Motors!

wchaikin

Jan 15, 2014

I'm new to using Compass Motors as of the end of Sept. 2013, and I have been very satisfied with the friendliness of the staff and the quality of the service. I will continue to service my car with Compass as long as I own a VW.

j529angel

Jan 11, 2014

Your service department is always amazing! I only trust them with my car and won't take it to anyone else. The guys there are great especially Austin. He always remembers who I am when I come in and what we had previously discussed about the service to my car. I honestly don't know how he does it. lol Thank you so much for inquiring the feedback because those guys are great and deserve the recognition!

wendytevenal

Jan 3, 2014

Standard oil change and tire rotation, they checked the brakes and hoses, they said all is well till next time. See u all in April 2014

jpfeiffer54

Dec 20, 2013

Austin and Brian are always Super Excellent and Fair when I stop by for Service. I drive 55 mile to get my Car Serviced. That says a lot.John Pfeiffer

Candyscc

Dec 19, 2013

Everyone I call to make an appt I speak to a person right away who is helpful & accommodates my schedule. My car is always washed and looks brand new again after the service..great job guys!

lisaalicino

Dec 18, 2013

A very positive experience!!! All of the people in service were so nice and friendly and helpful. Very efficient visit. We will return to Compass definitely!!!

sprocket16

Nov 20, 2013

Took my car in for 10,000 mile check up. Also requested other work like new snow tires, adding a new component, and detailing. The length of things I wanted dealt with was long enough that I was worried I was being high maintenance. Then I met Brian of Service face to face and found out he is a bigger car nut than I am. He told me about how he pampers his cars and that put me at ease. He even pointed out that he could fix the rim that my wife scratched on a curb, something that was bugging me but I was not sure how to address. When I picked up the car it was like it was fresh from the factory again. Brian walked me through the paperwork and showed me all the updates on the car. This is not my first car nor my first dealership. Brian's industry experience, the fact that he wrenches on his own vehicles, and his people skills made this one of the best experiences I have had at any car dealership.

rtintner

Nov 19, 2013

Was able to get the right car for the right price. like salesman, Greg. Have purchased 5 cars from him. will purchase in th future.

lentz

Nov 15, 2013

Brian was very helpful and understanding and took care of getting the approval from the insurance company which covered the damage to my two tires and wheels. Thank you for an awesome job!

trmiller20802

Nov 12, 2013

Thank you for the super friendly and informative experience . My speakers are working awesome and the detail job came out better then I had hoped

jmarshya

Nov 3, 2013

Compass Motors has brought excellence in customer service back to the automobile industry. From the first contact to the delivery of my new vehicle, every contact, every touch-point at the dealership was genuine, courteous, prompt and friendly to work with. They got the exact car that I was looking for, took care of all the purchase details, and had everything perfect the first time through. Price was very fair. Without a doubt, Compass Motors offers the best value in automotive needs bar none.

robertfuchs

Oct 20, 2013

Fast friendly service. I had very early vw service appointment I needed a.quiet place to take a few work calls while I waited.They let me recharge my laptop,phone. Helped me get on guest wifi and let me use a spare sales office. WoW. SO THOUGHTFUL.Im telling all my friends about compass motors friendly service. They should buy their next vw or mazda here.

jsilvestri89

Oct 15, 2013

I came to compass motors to purchase a 2014 Mazda cx-5, and could not be happier with my experience. I never felt pressured and Tony, my salesman, answered all my questions and laid out all the facts for me so I could make the best decision about my purchase. I got a great deal and I am loving my new SUV! I would recommend Tony and Compass motors to anyone in a heartbeat. Purchasing or leasing a vehicle doesn't have to be intimidating or stressful!

gregabs

Oct 15, 2013

I know when i bring my car to Compass Mazda i get it back with the problems fixed. the facility is always a clean and friendly atmosphere.

victorjpascual

Oct 13, 2013

Supercalifragilistically Expialidociously done. It was serviced with German efficiency and with a friendly no fuss manner. I am confident bringing my vehicle here time and time again. I love this place Long Time.

mpieper

Oct 10, 2013

Second visit to dealership for service. First visit was outstanding. This one less so. Austin is our "service rep" and he was not there when I dropped off the car or picked it up. Good experience with "replacement service rep" (don't know his name) going over bill, etc. Paid bill, got keys and went to get my car outside. Had to walk all around the building tryiing to find it. Stopped in service bay area and guy there came with me to try and find my car. It was totally on the opposite side of the service entrance. Last time car was washed after service and it was a pleasure to get into a repaired and clean car! This time, while I could tell someone had started something they did not finish. Wheels where cleaned (but then, I had the tires rotated and re-balanced). But car was dirtier than it was when I brought it due to construction dust. And someone had left two "post it" type air fresheners in the cup holder which I assume would have been removed when the car was cleaned. And as a result car had a very overwhelming scent of air freshener.... which is still there this morning when I drove the car to work.

bellsdcb52

Oct 9, 2013

As always, Austin was a pleasure to work with. Brought my Jetta in due to the engine light coming on and he had me in and out in a short while prior to me going to work. He explains everything, has a great sense of humor and genuinely seems to care about his customers. He is an asset to your company.b

louns

Oct 4, 2013

RYAN ACTED IN A PROFESSIONAL MANNER. MADE ME FEEL LIKE A VALUED CUSTOMER. WORK DONE QUICKLY AND WELL. FELT PRICE WAS SATISFACTORY FOR WORK PERFORMED.ALSO......LOVE YOUR LATTE .!!!!!!!!!

Brian76ny

Oct 4, 2013

My service rep was Austin Andolsek, I feel I was treated in a respectful and friendly manor. Austin was professional and told me everything that was going to be done to my vehicle. Overall I was extremely satisfied with my experience and will return to the dealership and recommend the dealership to others.

BikeGTI

Sep 26, 2013

I bought my 2 Mazdas from Compass and then stayed local (Kingston) to buy my VW. After multiple nightmares dealing with that service department with my GTI and my wife's TDI Sportwagen I can never bring myself to deal with them again - on any level. Getting to Middletown is royal pain for me but it has proven to be worth it.Austin was super friendly and as accommodating as I could ask for anyone to be. Keep people like him talking to customers because it can only do good things for your business!My next car will be another Mazda or VW and it will be purchased from Compass because you have all been fantastic.Thanks,Mike Newman

ecochell

Sep 25, 2013

Everything went smooth, everyone was friendly, service was professional. What more could you ask for? I live in Westchester, but still take my car here for service over an hour away.

rob1776

Sep 19, 2013

Ryan was very efficient and considerate of my time constraints. I got in and out in good time on a Saturday morning. Appreciated his help .

Jkroerden

Sep 5, 2013

Austin was very helpful, informative and professional in getting my 2008 VW Passat serviced. I would definitely come back for service and/or purchase a future VW.

ny2po

Aug 21, 2013

Brendan merck #165 was very helpful with explanations. He was very knowledgeable about the diesel jetta i had purchased in february and explained in detail the workings of the motor including oil and fuel filter info..good mechanic...

Shaskell

Aug 15, 2013

The only issue is that they should have put paper down so that my tan mats didn't end up with dirty boot prints. Other than that it was perfect. Every one was very nice :-)

tdownes

Aug 15, 2013

My wife , Alicia, brought the VW Passat for it's 10,000 mile service appointment and raved about how friendly yet professionally she was greeted and the car was serviced. She told me the name of the technician but I can't recall it now----Sorry

Jpk545

Aug 14, 2013

There was no wait to check vehicle in for service. The service representative, Austin, was polite courteous and a complete professional during my entire time waiting for my car to be completed. He advised me that the waiting area had complimentary coffee, and several times came over to advise me the status of my service as well as to inquire if there was anything I needed.

Medwardsmazdacx5

Aug 7, 2013

Compass motors have been outstanding with us so far. While on vacation in Florida we had an issue and Compass helped us through that also along with Sport Mazda of Orlando.

modee5

Jul 24, 2013

The service department is excellent. Austin, is always very accomodating and knowledgable. The dealership is clean and friendly and they value your time. I would definitely recommend Compass Motors to my friends.

sdoviak1

Jul 10, 2013

Ryan was courteous, knowledgeable and helpful. The wait time for services was what we were advised. We will be referring friends and family to Compass Motors in the future.

jake1947

Jul 9, 2013

This was absolutely the best service experience we have ever had. The car was purchased at another dealership and had nothing but problems with service. Our son-in-law recommended Compass and we are so glad we did try them. Everyone was so friendly. The communication via email was excellent and very user friendly. The follow up for confirmation was also excellent. We will NEVER go anywhere else again. Thank you Ryan for an awesome experience!

etimosman

Jun 28, 2013

The staff at Compass Motors has always been courteous and helpful since I have bought the car two years ago. Dealing with service department has been an excellent experience. Austin explains any questions you have concerning the vehicle in a professional manner. This is a 5 star dealership!!!!!

kpinnock

Jun 27, 2013

Fast prompt courteous service. Can accommodate you any weekday or weekend. Early or late appointments available. Would gladly recommend Compass Mazda for your sales and service needs.

cdc100

Jun 26, 2013

Long story short, I broke my rear view mirror. I came in during the afternoon hoping to get my car fixed, well, right away. I was greeted at once. Ryan listened to my story, looked at the car, did not try to diagnose the problem. By that I mean he gave me as much information as he had and then assured me my car was in good hands. He found a spot for me. He gave me a time frame that I would wait. He explained the hourly rate. Armed with this information I could chose stay or come back later. I chose stay. The shortest amount of time and a very agreeable service charge later I was in my car and on my way home. Why is this important? It is because I was made to feel like Compass Motor's favorite customer by a very nice person that believe I might have been a little cranky to in the past. Andres not only fixed my mirror, but he had it in the absolute perfect spot. No adjusting needed. Thank-you, thank-you!

arampe126

Jun 21, 2013

I rated this based on my return to the dealership the day after my service appointment. The day of my service I was quoted on a scratch I wanted to fix while it was there for an oil change. Shortly after leaving I noticed a new scratch which I think happened when the car was washed. I called the service department and left a message about it but didn't hear back. The next day I went back and Rich helped me without any problems and my scratches were fixed and the car was washed again. He gave excellent customer service and always is super friendly.

sgilliland

Jun 19, 2013

Tom Stark provided excellent customer care and service to both me and my 2013 VW Jetta TDI Sportwagen and will gladly return to Compass Motors for mey next service appointment!

yungsmith12

Jun 8, 2013

Service representative (Austin) was very polite and informing. He made sure I understood what was being done to my car and made sure the right person attended to it. He was also able to assist with how and where I could get accessories and parts for my vehicle. I was then able to talk to the mechanic (Rob) who was also very polite and filled me in again about my car, which was very appreciated because he knows mazda's so well and not all mechanics will come out of the bay to explain stuff to a customer. Even tho I live 45 minutes away from compass motors, I would travel that distance to have my car serviced because not many places nowadays will you find service like this.

thorlfd19

Jun 6, 2013

Service advisor was very pleasant. He was diligent in making sure I was satisfied with the service. I would definitely return to Compass for future service.

Mazda3em

May 30, 2013

Greg provided exceptional customer service ensuring that my vehicle purchasing experience was as pleasant and comfortable as possible. Very friendly and welcoming environment. Thank you!

crbarnes

May 30, 2013

I was a returning customer with the high expectations of excellent service I received last time I was there. The dealership did not fail me and once again, I am completely satisfied with both my purchase and the experience received.

Wideli

May 26, 2013

I bought a Mazda but the drop down menu only allowed me to choose VW. To y and Rich were courteous and professional. A pleasure to deal with.

Mcortese21

May 23, 2013

Very polite professional and personable. I was helped as soon as I walked into the door until I literally drove away. Will intend on coming back for any other motorvehicle issue, the car runs prestine.

funkpoppy

May 18, 2013

The work was done quickly and everyone was very cool. Best dealership experience I ever had. I will buy a gently-used 2014 Mazda 6 from Compass Motors in about 2 years.

Boxer35

May 8, 2013

Overall, I'm pleased with the prompt service at compass motors. The only thing I didn't like was a little bit of oil left on the of the motor cover due from the oil change performed. Besides that I'm happy to had my car serviced at compass.

Schuettich

Apr 30, 2013

While I do not enjoy paying out large amounts of money for car repair -- your service rep. Ryan made the process as painless as possible andwas even able to offer me a discount for services provided. Thank you.

andrewbuck

Apr 28, 2013

Very easy to schedule an appointment, explanation of service was complete and accurate. Austin was friendly and available to answer all questions, advised on recommended and truly optional services. Vehicle was ready and prepped when promised. Would highly recommend.

DeniseM230

Apr 25, 2013

I purchased my Tiguan at Compass a few years ago after shopping around other dealers and brands because of their commitment to customers and the community. I just brought in my SUV for a large maintenance appointment. I am happy they took the time for a thorough inspection and for updating me on my car's needs during the appointment. They valued my time, but they also valued the safety of my car - which is really important. I drove away with peace of mind and respect for the team at Compass!

DieterL

Mar 25, 2013

My daughters and myself have owned many VW cars over the years.In October of 2009 my wife bought a 2010 Jetta Sportwagen.Two weeks ago we purchased a 2009 CC CPO. Both automobiles were bought from Compass Motors in Middletown NY, even though we live in a Baltimore MD suburb. We were about to buy a Honda locally when we saw the CC on their website, changed our mind and choose to buy at Compass because of the professional Sales and Service Department at that dealership.Their employees are highly knowledgeable and well trained. They are accomodating and courteous at all times.We receive frequent e mails and snail mail from Compass all interesting and stressing the importance of service, special offers etc. Excellent Marketing!!Compass Motors and their staff are a true asset for Volkswagen.Dieter Langendorf2408 Fairway Oaks Ct.Hampstead MD 21074

Dublife

Mar 24, 2013

They swaped in the wrong car drive a car from buffalo to middletown after I turned my Honda lease in they picked me up to bring me to vw when I arrive I go out side to look at my new car and it was wrong color!!!! They said nothing they stared at me like a deer in headlights said will try to get the right color by Tuesday (which is 5 days from now) no loaner no nothing good bye now I'm left with no sort of transportation because they got wrong color!!!! Stay away

Lori5056

Mar 9, 2013

From start to finish, Alonzo made our buying experience fun, comfortable and reassuring. He is knowledgeable and what he didn't know he found out for us, didn't bluff his way through. (We bought a hybrid and this was a relatively new car for the dealership). Day 1 we were not sure we would be buying a VW, but started our search there, Alonzo sat in the car with us for 30-45 minutes and reviewed all the features. The car was comparable to the others on our list. We went to look at the other 2 cars on our list, test drove them and were impressed with them. We hadn't test driven the VW so to be fair we went back, meanwhile Alonzo and the sales manager stayed in touch via email without being pushy. We test drove the VW and although the car's performance sold us on the VW, the professionalism, friendliness and attention we received from all of the staff at Compass (including getting us a great rate on the financing) was the tipping point. We are looking forward to a long relationship with Compass Motors. Go to Compass and ask for Alonzo (however anyone who helps you will probably give you the same experience).

Bernie51

Mar 6, 2013

Austin is great to work with. Prices aren't extremelly high. thank you. I was able to wait while the service was being done, and there was even a free coffee machine. Work started promptly at the appointment time and was finished quickly.

jana.papazian

Jan 16, 2013

Never had a problem, everybody there go out of their way to be helpful, service is quicker then estimated! That's why I travel 23 miles to get excellent service! Thanks again, Jana

wmmurphy

Sep 20, 2012

Everyone I dealt with associated with Compass starting with Ton Stark, then Alonzo Taylor and then Ben Wagner were extremely responsive, helpful and dedicated to making the process smoothe, simple and convenient. Ben Wagner even delivered the car to me in Fairfield County before heading all the way back up to Newburgh where he lives. It was an excellent customer experience.

RKlieverik

Sep 19, 2012

Very good complimentary service experience for my new 2012 Passat. Also performed alignment at no cost. Staff is accommodating, courteous and knowledgeable. And the Passsat is a great car!

tom.hull.520

Aug 29, 2012

work with Joe D on a lease turn in they beatthe price 2 other dealers in the area for a better car nice and helpful did every thing they said they would very nice transaction no games spoted the car great job

Janet My

Jul 14, 2012

Very nice Showroom. Friendly sales people. My salesman, though new to this dealership, was able to answer questions about the cars. Was accommodating in getting vehicles out of the lot for me to test drive. He had a sense of humor, that is very important, and was not the typical pushy salesman. If that were the case, I would have gone elsewhere to purchase my car.

MCANJURA

Jul 10, 2012

My wife and I are extremely happy with our lease of a 2013 cc. The entire staff was very friendly, helpful, and patient throughout our experience

RJSteele

Mar 20, 2012

Purchased a 2008 Dodge Nitro in December as trade in and the vehicle turns out to be a flood vehicle traded in by someone and they do not inspect trade ins evidentally! They refuse to work with me on remedying this situation. Recevied a quote from an auto adjuster who stated vehicle is considered a total loss!

alikin

Jan 29, 2012

Compass never stops trying to bilk money out of you. I normally would NEVER bring my car to this dealership for service, but I needed to bring it in for a recall issue and I had a headlight out, so I figured they could replace the bulb while it was in for the recall. When I dropped it off the owner came outside with me to look at the car, so that he could try to sell me additional services. He tried to sell me a tire rotation, but I declined. He quoted me $35 to replace the bulb, however, before the service was complete, he called to tell me it might not just be the bulb, it could be another part also, and he recommended replacing both. So basically he suggested replacing the bulb and another part without even checking to see if there was anything wrong with the other part or if it only needed a bulb. He quoted $175 for the bulb alone. I had previously gotten a quote for $90 on that bulb elsewhere, so that's quite a mark up!!! I said not to touch the bulb. When I picked up the car there was a note on the receipt with a $463 estimate to REPLACE A BULB! This is obscene!!! The worst part of it is that they guy did it with a big smile on his face. They act like they are your friend while they pick your pocket. (I ended up buying a bulb for $100 and it took 5 mins for my father to install it.)On another occasion, my father had purchased 4 parts and returned 3 parts the next day. He was charged a 20% restocking fee (which came to $60). They walked to the shelf, took the parts off, then walked back to the shelf and returned the parts... and my father was charged $60 for this service. They should be ashamed, but they are not. Their objective seems to be to take you for all they can.Stay away from Compass and if you are forced to go there, do NOT let them sell you services/parts that you DO NOT NEED!

Melanie J. Lanc

Oct 8, 2011

Service Advisor Adam Brady was very courteous when I brought the car in. I was handled in an efficent, courteous manner by Vanessa McNally and kept informed about the status of repairs to be performed. Vanessa had to deal with my insurance company and received the appropriate approvals before having the work commenced. I was explained that it would take a few days for parts to come in and was called immediately when the work was done.

gforce1108

Sep 21, 2011

Horrible experience. My father recently had a stroke and is mildly disabled. My mother needed a vehicle but did not know how to go about it. I got a good quote online for a 2012 Tiguan and met in person to finalize everything including trade-in. Only thing mom had to do was pick it up since they didn't have one on the lot.They brought in one with 995 miles on it. She had to ask 3 times why it had high miles and was only told 'maybe it's transport miles'. She didn't know she could refuse it so she took it home. I knew I should have met her to pick it up...I questioned the salesman and he said it was very hard to locate and had to come from a long distance away. (she didn't care what color so how hard could it have been to locate? Every other dealer that I checked had one in stock...)I googled the VIN and found out it came from NJ (maybe 100 miles away). Their ads were still posted online.Once I replied to the salesman with that info he stopped communicating with me. The sales manager blew me off with "We take pride in our honesty and do not play any games with our customers" yeah - sure...I knew their parts and service department was useless. I've never gotten the right part on the first attempt (I guess they don't know a cam from a crank) and it's hit or miss on service. "the computer says your speakers are working fine"...

Zzzoom

Aug 17, 2011

My sons 06 Jetta GLI had a falling interior headliner where the fabric started pulling away from the inside roof. In looking to get it repaired I went back to the dealer who sold us the Certified Used Car, Compass Volkswagen, only expecting a referral to a repair shop and fully expecting to pay for the repair since the car was technically out of the new car warranty period.Their service department took what was considered to be an out of warranty repair and along with Volkswagen of America honored the warranty and replaced the headliner at no charge. Needless to say I was pleasantly surprised. But even if they had not covered the cost, the Compass staff took it upon themselves to pursue that option on my behalfand went out of their way to contact the right people at Volkswagen, ordered the replacement parts necessary, got me the service appointment that was convenientto me and followed up to make sure everything was okay.My experience left me with a lasting impression that a lot of companies today seem to take for granted. It felt personal and the entire Compass team seemed genuinely sincere in their effort to make sure I was taken care of. Others should see this approach as the standard.Thank you Compass

garybeacon

Aug 6, 2011

I bought my 2007 Mazdaspeed 3 at Compass and have been servicing it there ever since. I have to say that their customer service skills are spectacular except for one incident I had with them but I believe this was before the Wagners took over. Chris Hackett is my favorite employee there. He knows what customer service is about, same with Gordy, but he is one of the owners.UPDATE to the below comments: Gordy, one of the owners, gave me a call back and we worked out a deal on the vehicle in question and apologized for the mistake. I'm now the happy owner of a new Miata! Thanks Gordy...Unfortunately I couldn't give a 5 on Overall Experience and Price because of a recent incident I had there when I came in to see an advertised vehicle. The vehicle was advertised for $22,676 ,and underneath the price, the "Special" stated that Compass would match 'up to' $5,500 on that specific vehicle. I came in and test drove the car expecting to put down $5,500 and have Compass match but I was told that the $5,500 was aready factored in to the price. Being that the Ad said they would match "up to" $5,500 on the price listed this didn't make sense to me. I emailed Gordy and Greg about my disappointment in that and didn't get a response back. I figured Compass would at least come half way as when I was there they admitted that the Ad was presented wrong.I'm assuming this was an honest mistake, and they did change the Ad after I left, but the right thing for them to do would to at least offer half of the advertised mistake since I drove 30 minutes and took time out of my day with intentions of purchasing the vehicle. Gary P

snoozer63

Jun 23, 2011

Picked up brand new Mazda 3 two days ago. They didn't do a very good job of detailing the vehicle and it wasn't ready when I got there. Once they brought it around I noticed there were spots all over the hood from the trees. I tried to give them the benefit of the doubt and not make a big deal about it. I noticed there was a scratch on the rear passenger door. They told me I could bring it back in a week and they'd take care of it. I should have walked away at that point. When I got home I noticed a chip on the hood that they tried touching up so they obviously new about it. The finance guy Ed was very rude when I told him I wasn't purchasing the extended warranty. I was just about ready to leave when I was told I had to resign the paperwork because they had the wrong VIN# on everything. The manager Joe gave me a bottle of wine before I left. Maybe he should concentrate on making sure the customer is getting what they pay for. They took all the fun out of getting a new car.

rudolff22

Jun 2, 2011

went in for an appointmnent and they charged me 100 dollars to tell me whats wrong with the car , but could not fix it. There diagnosis ended up being wrong and wouldnt give me a refund. Manager is an ass taboot. He was completely rude and ignorant on the phone

AliciaM29

Apr 10, 2011

I had to buy a new car and really didn't know what I was looking for. I was a walk-in to Compass, and was given enough breathing room to look around. Ben Wagner approached me and took the time to answer my questions and make suggestions that really showed he listened to my needs and knew the models. I wasn't made to feel pushed into a purchase and was so impressed with everyone's professionalism. I wound up buying a car that same day and I've been thrilled. The maintenance plans and service departments are great too. I've already referred family and friends to Compass, with great results.

peppymagoo

Feb 16, 2011

My experience was so good that I emailed the dealership in regards to Mr. Hackett, and how please I was with his performance. He took care of me and went the extra mile. Because there are no Audi dealers in this area I took my Audi to Compass. They were great to deal with and fixed my car. Some Audi's are notorious for problems and mine had it's share. Thanks!

himat

Feb 9, 2011

i have a beloved 7 yr old VW GTI. the problem required a dealer visit, something i was pretty unhappy about. to my surprise, from the moment they answered the phone, the folks at compass motors turned me around completely. they made renting a car during the repair work easy as pie and chris in service took an interest in my car and problem. they followed up competently, quickly and efficiently. everything was repaired on time and they even washed my car. nice touch. i'm coming back even though they are 25 miles from my house.

ppertusi

Jan 15, 2011

I bought my Volkswagen GTI 1 year ago and just two weeks ago I purchased my new Volkswagen Toureg. I love this dealership because they made it easy. Most importantly, I knew I was getting the best price because I shopped around quite a bit before going there. Their first price turned out to be the best price both times. My salesman Alonzo was extremely informative, very business like, and not pushy at all. Bottom line, he knew both cars well and gave me time to check out the product. Compass keeps me up to date on all my service needs and have always answered all my questions even after the purchase of my cars. Highly recommend you check this dealer out if you are interested in purchasing a Mazda or a Volkswagen.

jimdonaldson

Jan 7, 2010

My first experience with Compass Motors began about 2 years ago with the inception of the new owners. I was in the market for a mid-sized family sedan that I, as well as my wife, could haul our three children around in. Beginning my quest at Compass Motors was one of the wisest choices I have ever made. Upon arriving at the dealership I was immediately greeted by a friendly salesman (can't remember his name) and given the grand tour. Their selection is on the small side, but I feel it makes the chore of selecting a model that much easier. Quickly I fell in love with the diesel Volkswagen Tuareg; it was large, had phenomenal gas milage, and the Sign Then Drive event pricing was on point. We sat down with the salesman to run some numbers, and admittedly I was a bit weary because of the stigma around car salesmen, but I was quickly reassured that there definitely would not be any strings attached. Within one hour, from the time I picked out my Tuareg to the time the deal was negotiated, I was driving off the lot. Let me tell you, my grin was held far longer than the dealership's parking lot. I am proud to say that I will be a Compass Motors customer for life!