Used Cars for Sale at Concord Honda in Concord, CA

Cocord Honda

Oct 29, 2016

Great experience...excellent service for a recall.Got an appointment with no problem and the car was fixed in a matter of a few hours.

Deanna Laverga

Oct 28, 2016

The lady that handled my repairs was a pleasure to work with.

Me

Oct 18, 2016

Great service, our service advisor was very helpful.

Suzanne Graboyes

Oct 14, 2016

Brought my car in 5 different times in a 6 month period. I have to travel from out of town along with a bridge toll.Having distress and worry over the fact warning light is telling me problem with my tires.Waited each time over an hour and was told everything ok- the sixth time in told warning light does indicate tire pressure sensors are failing- but that they would give me a "good deal" to replace them, only a few hundred dollars!

Uriel Cohen

Oct 12, 2016

very good service, on time, on budget. Comfortable waiting space.

Timothy Davis

Oct 10, 2016

Worked with David Rodrigues and Scott Hirayama and as always they exceeded all expectations. I was taken in on time, waited in their comfortable lounge area and was done on time.Excellent dealership and I would recommend it to anyone looking to buy a new car or for service on an existing vehicle.

Fred Flecklin

Oct 9, 2016

We had a wonderful experience at Honda,Concord. Our salesman,Alex was was well informed on the CRV we wanted to purchase. He was very patient with us, we are Sr. citizens and not up to all the new electronic features. The show room was well maintained and the waiting area was very pleasant.

Linda Porter

Oct 8, 2016

the car service for the recall part was quick and easy-was done in no time

Lester Cook

Oct 4, 2016

Service was great, as always. Service Rep. was great and easy to work with. Honda's extended warranty worked great. Better than expected. Service rep was excellent.

James Best

Oct 4, 2016

The Service writer gave me a 4 hour window for completion, they finished in less than 2

Carlyn Gaylord

Oct 2, 2016

Once I got into the shop for service it was good. I had made an appointment for 10:00am but the line for appointment service was so long, I didn't get in there until 10:45. I think they could improve the scheduling ofappointments.

Candy Ponce

Sep 26, 2016

Jack the general manager dis all his best. Best General manager ever!

Denise Smith

Sep 23, 2016

My experience was wonderful. I walked into Honda Concord knowing that I needed a new car but didn't have good credit and no down payment. Well thanks to Christina Sanchez she made it possible for me to get a New Honda Civic 2016 with no money down, and I look at this as a Blessing from GOD.

Thomas Ogu

Sep 23, 2016

My vehicle was excellently serviced at Concord Honda. The Service Advisor ensured that the necessary service was carried out properly and he provided advice for future service.

Arian Boktor

Sep 21, 2016

Great customer service and great deals very professional people thank you for Christina and Mr. Roy who finalize the deal very easy and very smoothly

Judith Garrigues

Sep 20, 2016

It was very positive. The service person was very accommodating and got me in and out in a reasonable period of time. He was courteous and efficient.

Nestor Aterado

Sep 17, 2016

Every time I need an immediate service for I'm using my car for personal business, the service advisor available will always do their best to make my car on the road on time.

Frederick Bender

Sep 16, 2016

I have been taking my current car to this facility for 6 years. They have always been courteous, responsive with great follow-up. The facility is always neat and clean and if you get there early enough you can have a donut with your coffee or hot chocalet.

Robin Anderson

Sep 14, 2016

EXCELLENT SERVICE, QUICK AND KIND STAFF. THANK YOU

Sally Patacsil

Sep 14, 2016

Great service. Didn't have appointments but was able to get service done

Arthur Vallero

Sep 12, 2016

I bring in my vehicle for a routine oil change and they also did a routine inspection of The system is on my car.

Lora With

Sep 10, 2016

I was impressed with the service department but would not buy a car here. The sales and management team are not very professional.

Ryan Tonido

Sep 4, 2016

very courteous and friendly service highly recommend this dealer to anyone

Maria

Sep 2, 2016

My experience was great! They are all always so nice. Car was checked in and I didn't even have an appointment. Fast service great staff!! I always go to Honda for my car service.

Annette Mahood

Aug 30, 2016

Great experience, Customer service is great and they keep you posted on the process.

Harriette Heibel

Aug 27, 2016

From start to finish, we had a good experience at Concord Honda; we especially enjoyed our sales person Eddy. He made sure that we were taken care of and that we got the car of our choice. We would always consider buying a Concord Honda again.

Patricia

Aug 26, 2016

Dropped off the car, got a ride home and back to shop.

Shari Adkins

Aug 24, 2016

Tom was my service advisor and he was great and very pleasant everything was wonderful

JohnO

Aug 23, 2016

I was pleased with the overall process; however, in the past they washed the vehicle; this time they did not wash or ask me if I wanted the vehicle washed.

Colleen Bee

Aug 23, 2016

Absolutely pleasant experience from the moment I walked in and purchased my vehicle to every time I come back for a service.

Adam Jones

Aug 23, 2016

took my pilot in for an oil change and airbag recall issue. had my babies in the other car as i dropped off my husband with the SUV. first, they didn't have my appointment. ok, that happens sometimes but they said they'd get us in, as they DID have record that they ordered parts for the recall (???). when we picked up the car after they called us, my husband waited 45 minutes as they couldn't find it!! who loses the car they just worked on!? he talked to a manager about how we had just missed swim practice for the babies, and they offered a free car wash to appease. they they retracted the offer, as my ski rack was on the roof. no apologies, full price after all that. we will be going the extra distance to buy/get serviced at walnut creek or antioch from now on.

Barbara Simbulan

Aug 19, 2016

My service representative was very attentive and gave me updates if the car will take longer to do. I'm embarrassed that I don't remember his name.

Honda Owner

Aug 18, 2016

Alex Temple and Anthony Miller made car-purchasing a very good experience! Great, as a matter of fact!!

SW94565

Aug 18, 2016

I needed a routine oil change service on a 2015 Honda CRV. Initially the service manager was abrupt and somewhat offensive is his attitude. Because I would be taking the car on an extended trip through the mountains during the hottest time of year, I had taken it in for the oil change earlier than required (oil life was at 30%, it had been 11 months since the last oil change). The service manager did not want to perform the service, telling me to bring the car back when the oil life gauge was at 15%. (This would certainly have transpired in the middle of my trip) After some haggling and explaining my travel plans twice, he grudgingly agreed to allow the service to be done. After the service was completed, the service manager was like a totally new person: gracious, chatty, pleasantly explained the services that were performed as part of the oil change, asked me about my trip, wished me safe travels. Nice that he turned on the charm when it was time to check out, but he could have been as gracious while I was checking in.The Concord Honda facility is well run overall, very clean, and has a very comfortable waiting area. I would recommend it to a friend, with the caveat that the service department needs to work on consistency in its approach to customer service.

Yaro T.

Aug 17, 2016

I wold like to thank Ali Maloky for delivering the best customer service experience I ever had. The whole process was smooth and efficient, and I was thrilled to see the SOULD UNIT sign with my name on it sitting under the windshield even before I got to the dealership to sign the papers!I am 200% satisfied and will recommend Concord Honda to anyone and everyone!I think it matters who you talk to! So, make sure you ask for Ali Maloky when you call or get there to look for your next car.

Michelle Stewart

Aug 15, 2016

We had a really good buying experience at Concord Honda. Our sales person was the best, he really understood us and because of that we came back the next day and purchased a car from him. I think they can speed up the sales process, we were there quite long but Isaac kept us informed and comfortable.

Kymberley Duke

Aug 15, 2016

Thank you for your fast efficient service as I arrived for my appointment at 7am and was quickly out by 8am. The advice to add service was spot on for my situation. From the gentleman who checked me in and was my service rep to the gal who I submitted payment to the team is genuinely enthusiastic about ensuring satisfaction. We will be back.

James maxwell

Aug 12, 2016

had 2007 accords maintainence completed here for the first time, staff was excellent. also i wasnt expecting it to be cheap, but they had some great deals to save me some money and in the end it was a great value. plus you cant beat the expertise of real honda trained technicians

Cordero

Aug 10, 2016

Came back to get my car serviced again, and was greeted by Roger Moore. He's a very good employee with a great attitude! He made my experience there a lot better!

Teresa Lurvey

Aug 9, 2016

Very friendly and professional and was very thankful for donations to the food drive.

Jan

Aug 8, 2016

Recall - defective airbag components were replaced.

Ernesto Vallejo

Aug 8, 2016

Very Satisfied with Rick Kraiser and service team.

Parul Doshi

Aug 8, 2016

The Concord Honda dealership pays attention to the customers and what they have to say. The Team at Concord Honda is outstanding in providing customer service and what one would expect from a dealership. They accomodate and at times have taken the responsibility and ownership of repair work that they deemed their fault. This is one of the reason why this dealership is outstanding they do it right. Their priority is customer first. The ir good attitude is what I describe as go to place for repair works. Not to mention they have a comfortable waiting area with tea/coffee/donuts.

Shannon Rogers

Aug 7, 2016

I've been bringing my Hondas here for the last 11 years and have always received excellent service.

Shanaz Staneckzai

Aug 6, 2016

I had a wonderful experience however the Gentlemen that was helping out and getting my car situated for the tire change wasn't that concerned about a very minor little item I brought to his attention needing repair. Even though I expressed my concern that it's a big deal to me and it's a brand-new car purchase

Dilbag Singh

Aug 5, 2016

I am very Satisfied with the services. Staff is very friendly and I would recommend my friends to go to concord honda.

Oliver Heiman

Aug 3, 2016

My Son recently graduated high school and will go to college next semester and he needed a reliable vehicle to get back and forth. Chris, the Internet Manager was fantastic to work with. We worked through all of the details by phone so all I needed to do was sign the paperwork and pick up the car. The 2016 Civic was rated very highly and my Son loves his new car.

MarkH

Aug 2, 2016

I have had my CR-V serviced for 60k miles and for airbag recall and my Civic for airbag recall. It is easy to drop the car off before work. It's harder for me to get picked up as I need to go during my lunch ( one hour mid-day) or after 6PM when I am done. On all occasions, there was some consternation over sending a shuttle after 6 PM, but they did it every time. It would be helpful if they had later shuttle hours so that it was not so difficult to get back to get my car.

Bernardo Dunn

Jul 30, 2016

I enjoy coming here due to the customer service and cleanliness.

Marcelino Casillas

Jul 29, 2016

Great customer service, very helpful and friendly we will use you services Thank you

Patricia Marshall

Jul 29, 2016

Kelly was able to assist me with my 2003 Honda Accord, she said my car should be ready by noon and it was ready earlier. She reviewed work done and what needed to be done and the cost involved. I appreciate that.Nice friendly staff.

Bayardo Roman

Jul 29, 2016

Great service... Kept us informed on repairs.. Great quality work.

Somashish Roy

Jul 25, 2016

I bought my Honda CRV from Concord Honda last year. I am very happy with my purchase and I think I made the right choice to purchase at Concord Honda. I had a very good experience with the regular maintenance Service in the past 1 year. The representatives at Concord Honda are very courteous and knowledgeable. They also give good discount for maintenance service. I would definitely recommend Concord Honda to all.

Mary Ann Cardy

Jul 23, 2016

My car would not start and nothing working. Honda Assist towed car to dealer. Dealer arranged 24 hr car rental so I could do my business while service dept tried to find the problem. Was thankful they found that the battery had failed. Although it took a charge, it was dead in morning. Those at dealership stressed that they wanted to hold the car there until they knew for certain that the problem was the battery and that the special ordered new one would not let me down. I really appreciated the phone calls to keep me updated. Everything went seamlessly. Tom Daw was very reassuring that Honda would get it right at no cost to me and that I would be safe to drive it away. Everyone was most helpful and efficient!

Susan O

Jul 21, 2016

Ali was Great! He was respectful of my timing to buy. This was to be my sixth Honda, so I was very familiar with the car and didn't need to be sold on it. Very respectful.

jim

Jul 19, 2016

I bring my car here for regular scheduled service. The wait for a service adviser, with or without an appointment, is usually very short. Less than 5 minutes. I have never been pressured to do service that is not required. The adviser suggests options and accepts my decisions.

Olga Shim

Jul 18, 2016

I am with Honda dealership in Concord CA more than 8 years.... And I happy to stay with them! Excellent service, Excellent cars, Excellent people, who are working there...!??

Robert

Jul 18, 2016

Good service from very good service adviser and technicians.

Daniel Avila

Jul 17, 2016

I was very satisfied with the service and the service advisors helping me understand the final outcome of the service .

Daniel Garcia

Jul 16, 2016

Always welcoming and happy to serve, asking questions and ready to help

Harry and Gail

Jul 14, 2016

Concord Honda is very low stress. This was our second car we have bought here in the last three years. Everyone was professional and nice. There was never any pressure to buy a car. The sales department went out of their way to assist us with viewing and test driving a new car.

Alanna Bajalia

Jul 13, 2016

Made an appointment. Took me right on time. Took a quick shuttle home and was called as soon as my car was ready! Great service.

Tipasa Samatua

Jul 12, 2016

New people are not as personable as those who left within the last several months. New staff not as helpful nor friendly.

Hedeliza Allen

Jul 8, 2016

I had an excellent service . I am vet satisfied the services...

Gary Yanez

Jul 7, 2016

We had our Honda Civic washed, buffed and waxed. They returned our vehicle with two thumb sized paint scrapes. They admitted the paint got damaged during the cleaning process but refused to pay for the repaint.

reynolds946

Jul 6, 2016

Great service. Very professional staff. I never have my car serviced anywhere else.

Randal Wong

Jul 3, 2016

Had squeaking brake problem for the longest time. Relayed the problem to my service rep, Wasif Khan who diagnosed the problem and took care of the back brake pads and drums. Now we wait to hear the squeaking, but hear nothing. Great recommendation and service as always.

Steve Z

Jul 1, 2016

I purchased an older, used vehicle. I was a little miffed I had to drive there and could not hold or purchase it over the phone, but it worked out well.

Mary Taboloff

Jun 30, 2016

I had a battery problem on my relatively new car. They went over the top to take care of replacing the battery and getting me back on th road quickly. Always a great service experience. Beautiful surroundings and very pleasant team - sales and repairs.

Salvador Rosales

Jun 29, 2016

This has been my second visit for car servicing there... And I've been extremely pleased with the responsiveness to my questions and the genuine sense of resolving my car issues. I will be testing them with a problem that I have with a second car; and if things get handled the way they have, I will have Concord Honda do all my future car maintenance. I will be leaving another Honda dealership that has been becoming questionable.

Jose Uribe

Jun 29, 2016

Is my second car in this dealer .They have nice cars, excellent customer service and very good pricesSales persons in diferents lenguages

Erika

Jun 26, 2016

Every time I come and get my car serviced it's a great experience. Clean waiting area with refreshments and I'm always happy my car is getting serviced in a great facility with knowledgable people

Holly Weber

Jun 24, 2016

I had an amazing service experience the last time I took my car into Concord Honda. The staff was so friendly and took care of all my car needs. The car was ready within the timeframe that they quoted me. I was thrilled to have my car serviced there it runs great and I will definitely be back again. Also, their coffee there is super good too.

Fred Bender

Jun 24, 2016

I have bought two Honda Pilots from this dealer and have always taken them there for all services. I find Concord Honda a pleasant place to wait for your car, the people are courteous and helpful. My writer always keeps me informed on recalls and makes suggestions to improve car performance or ways of saving me some money.I appreciate their business ideology. Thank you.

Thomas Ogu

Jun 23, 2016

Honda CR-V 2016;Well Done; Great Service and Advise was given. Positive feedback was received.

Carol Lord

Jun 21, 2016

I brought my car in for a burned out headlight and to show me how to do it and no charge which I thought was nice of them. Then the following week I came back in to have my car serviced and the tires rotated. They always do a great job.

Moreenie

Jun 21, 2016

Brought Honda CR-V in for oil change recently,was able to get in & out pretty quickly.It was a simple appointment so not much else to say about it.

Merceditas Limtong

Jun 21, 2016

Its always a great experience with Honda and a pleasure staying or waiting in their facility waiting for my car to get fixed. Its clean, theres food and just sitting watching tv is so comfortable and smells good too. Love it there besides i always love Honda, very reliable. Been my car since college.

Susanne Bagno

Jun 20, 2016

Always accommodating and helpful with their service and making sure you get the best deal in a timely fashion.

Janet Roary

Jun 20, 2016

My experience with the dealer was good and friendly

dad2k2

Jun 17, 2016

Arrived at dealer, they were ready. Didn't have to wait long and they were good at keeping me up to date with the progress of the repairs. Did not oversell additional, unneeded products.

Pilotowner

Jun 14, 2016

My battery needed replacing ASAP and Concord Honda Service Dept. took on the job even though it was late in the day and most of the techs were heading home.

Gumbythi

Jun 10, 2016

The worst experience ever buying a car! I made an appointment to a sales person and they had me wait over thirty minutes before. Someone saw me. The appraisal for my trade-in took over forty minutes Then they low balled on the value of my car. The transaction was a horrible experience Lies, Lies, and More Lies. I would not recommend this dealer. There are much better customer service sales representatives out there.

Mekhaeil Mena

Jun 7, 2016

Great place with great people thanks to Wahid, Mr. Zuhair and Mr. Roy

MJusRN

May 29, 2016

I wish I could give this place 5 stars, but when I went in for repairs. The technician dislodged something that made the trunk not working so I had to go back and get it fixed. I had to drive quite a ways to do this. 5 stars to my service advisor Ricky. He went above and beyond.

Mounir Guirguis

May 23, 2016

Good rapid service when scheduling appointments , just need to add car wash

Laura

May 22, 2016

I went to Concord Honda late Saturday morning hoping that they could squeeze me in for a routine oil change- and they did! The service advisor, Richard, was spot on guesstimating 3 hours for the service (and you can't expect anything better when you show up without an appointment after 7 am on a Saturday). He called me promptly at 2 to let me know my car was finished, but that a repair on the rear brakes was recommended. Honda was also able to accommodate that repair, and have my car finished by 4 pm. The staff is extremely friendly and prompt, and the facilities are top notch and comfortable if you are planning to sit and wait for your vehicle. Even though I live in another city, I don't even think twice about driving to Concord to have my Honda serviced there. It's hassle-free and professional, which is so nice in a world where true customer service is hard to find!

Ting Liu

May 21, 2016

I purchased my Honda Odyssey from Concord Honda, and have been taken the car to the same dealership for maintenance. So far I am very satisfied with the services. It is easy to make appointment and many times can be made on the same day when I made the call, or the next. The services have been good too.

Karen

May 20, 2016

Was able to get a quick appointment. There was no wait time and my car was done by noon. The shuttle was on time and the driver was friendly and I felt safe.

Carol

May 20, 2016

Concord Honda gave me complimentary service on my CRV. Excellent customer service. Rich, my service advisor, even noticed my car needed a car wash so my car was sparkling clean when I picked it up. This is our 3rd car from this dealer and we will continue to purchase our cars from them and get them serviced there as well.

Jeffrey Joseph

May 19, 2016

Most people don't enjoy the whole car buying experience, they enjoy the car when they have it but not the process leading up to it. The price was MSRP so no haggling was required, a Sonic attribute. They detailed the car and filled it with fuel, spent some time going over the electronic features making it a bit easier. The sales people I worked with were great especially Anthony who we dealt most with on the actual day we got the car. Thanks again.

Robyn Weible

May 17, 2016

The service department was very helpful and accommodating while we waited for a replacement part on our Honda CRV recall. Once the part was available the repair was completed in a very quickly. The service department went above and beyond to make sure the repair was completed as quickly as possible to minimize our inconveniences and make sure our daughter had a safe car while attending college in California.

T Samatua

May 17, 2016

The staff are very professional and friendly. They review all the concerns and prioritized critical service to be considered on my next visit. The Facility is clean with many areas to wait.

Muralikrishna

May 17, 2016

I was given an honest quote for the repairs my car needsI was also given some discount, which is really nice for meI was treated with respect I admire the service of technical adviser

Bonita Smith

May 16, 2016

very good did not have to wait long for oil change, service

Thomas Hahn

May 16, 2016

Great n quick service, oil change and minor service.

pura tigno

May 16, 2016

The staff was very helpful esp. Tom Daw. We brought our car for change oil, tire rotation & check our Odyssey for any tech. problem. Nice & clean facility with nice coffee dispensers. The only problem was, the wfi was not working.

Kenneth Craig

May 15, 2016

Tom Daw was great. I appreciate him following up on the left rear window regulator issue that I will return to get fixed.

Barry Michel

May 15, 2016

Engine light went on, engine misfired from time to time. Took to Concord Honda to have it checked out. Had same problem before and spark plugs were replaced then. Since the problem occurred again, the next procedure called for replacing the piston rings in cylinders 1-3. Service advisor said it would take a day or two. AND, all the work and a rental car were paid for by Honda! Next day I got a call saying my car was ready. Amazing! Excellent turnaround on "engine job" that took a very experienced engine mechanic. All facets from dropping the car off, handling of the rental car, and picking the car up all at no cost to me could not be handled better. Thank you Wasif!

Jonathan Chow

May 13, 2016

The service person I worked with was fantastic. Excellent customer service

Jeffery Chin

May 13, 2016

Your rep was very friendly, responsive and professional. Not pushy or insisting that I needed to take care of other recommendations immeditely and very informative.

Latiana Reed

May 13, 2016

Anthony Morin & Juanito were great! I walked onto the lot knowing exactly what I wanted and how much I wanted to pay for it. Anthony & Juanito, worked out a deal that allowed my monthly note to be even less than expected, and even told me to keep some of the extra money I had brought with me for my down payment. They were personable, We were there for awhile, and Anthony even offered to order my son & I some pizza. He also helped my son and I clean out my trade in (where as, he could have just let the two of us do all the work). Juanito worked really hard at getting me the best deal he could, it did require me going back up to Honda twice more to resign paperwork but, in order to save monthly, I was fully willing to take that drive. They are awesome at what they do. Anthony was not pressuring at all, nor, was Juanito. I was glad that I had these two and received the service I did. A blessing!

DianeC

May 13, 2016

I had great service from Rick, quick to check me in on a busy Friday morning. Suggested repair work that was reasonably priced. I was at my 30K miles. Then told me about future maintenance and did not pressure me to get that done on this service. I liked that I know it is coming up and can prepare for it. Additionally, he gave me a nice discount. All around great service, I will be back.

W.M.

May 13, 2016

This is a review on the service department. My car was due for an oil change and it was over 108,000 miles, so I had the spark plugs changed at the same time. The spark plugs were replaced without a problem, but whoever did the oil change was very sloppy. My guess is that it was done by a newbie mechanic because I usually don't have problems like this. There was oil on my windshield, on the wiper blade (which deformed it because it was soaked in it for a while), and on the cowl. The engine was overfilled with oil. It should have been under the 2nd mark on the dipstick but it was several mms over the 2nd mark, so I voiced my concerns to the service advisor who took it back to the garage to remove it. This process took about an hour, and I waited. The service advisor also replaced my warped wiper blade at no charge. I am satisfied that they rectified the problem, but it would have been better if they were more careful from the start so I would not have to waste my time to have excess oil removed. That said, I will continue to use the service dept because it is conveniently located close to my work place.

Merry Gregg

May 13, 2016

Great experience - this was a recall servicing. Skarland Kamm was very professional/

Juan Barajas

May 13, 2016

Purchase a Honda Civic 2015 . The progress was easy and simple and fast . I'm going to tell my friends about my experience and recommend to them . Manny was the sale person that helped me with my Application & super nice guy too.

Tara Kopp

May 12, 2016

I have purchased 4 Hondas from Concord Honda and have had them serviced over the years there. I have always had what I would say is fair and well advised service. My service manager always greats me by name as soon as he sees me. I always fell like I am treated with the highest respect. Thank you Concord Honda.

Sharon Smyth

May 12, 2016

Had safety check to be ready for replacing air bag.

Alma Gonzalez

May 10, 2016

I always have great and fast service and also the coffee in the waiting room is a plus. Since I love coffee? The employees are friendly.

Janice Lowry

May 9, 2016

I purchased my Honda Accord V6 from Concord Honda and have always had good service. Last week, Kelly Follett was my service advisor and she provided great service! She is knowledgeable, sincere and friendly and an asset to your company. Thank you. Janice Lowry

Shirley Shean

May 9, 2016

The service person was helpful and stayed in touch with me throughout the morning.

Barbara Charbonneau

May 8, 2016

I took my Honda Pilot in for routine maintenance. The technician let me know there were some other repairs needed - some covered by warranty, others not. Knowing that these additional repairs would require additional time, the service technician arranged a ride home and back for me. Not only was he (Bryan) very polite and knowledgable, but so were the other staff I encountered. This was a far better experience than I anticipated. I'm delighted.

Deborah Bezanson

May 8, 2016

always helpful and easy to work withduring the week, it is not a problem to get an appointment

Usman Ahmad

May 7, 2016

We had a really easy and pleasant experience leasing a new van and turning in our old one . Thanks a lot Ali for the great service.

Nicholas Gaunt

May 7, 2016

I always go to Wasif Khan or Scott Hiriyama. Great guys! Always transparent with me and they give me the best advice for my vehicle. Great job guys!

Brittaney Parra

May 7, 2016

Great customer service I was very pleased and happy

Mike

May 6, 2016

Kelly was very friendly and thorough. Honda exceeded our expectations.

Alma Lopez

May 6, 2016

I got to the dealer at 7:00 am with no appointment for an oil change, staff was friendly, the tech was very nice, friendly and helped me a lot reviewing the needs in my car

Jean Heidary

May 5, 2016

I have been a customer of Concord Honda in California since 2000 and my overall service and experience has always been 100% satisfaction. The service reps. are always knowledgeable and friendly.

Suheil Saliba

May 5, 2016

my service was great in a timely matter ,highly recommend this dealership

Emily L

May 5, 2016

I love it at concord Honda. It's always filled with help and smiles.

Noubar Ghazarossian

May 4, 2016

Very well treated by Kelly F. from the time I drove in to the time I drove out after the service was completed. Very clean facilities. I was greeted by many of the staff and was asked if I was being helped. What impressed me the most is while Kelly was taking information from me related to the service, another young lady pulled behind my car and exited her car; Kelly immediately acknowledged her and informed her that she will be with her right after she was done with my vehicle. Her acknowledgement of another client was impressive. When I returned to pick up my car, there was a little delay in bringing the car out, so Kelly went back and brought fully washed car to me.

Teanna Jerkins

May 4, 2016

The person who assisted me was very kind. I always look forward to going to Concord Honda

Zvia Bitansky

May 3, 2016

I have never had such a nice experience serving my car. It started with making an appointment and continued with the service. Everyone was so accommodating, helpful, and simply nice.

Michelle Gosney

May 2, 2016

I had a great experience at Concord Honda. Had a nail in my tire and they repaired it quickly and efficiently. And most importantly, they were the least expensive of all locations at I found. Thanks Tom for your help!

Joe

Apr 29, 2016

Kelly provided exemplary care... turned out since I had so few miles on the vehicle, I really did not need service. But, Kelly offered to provide a complimentary visual check of all fluids, tires, brakes etc. since I had made the trip.

Patrick Rule

Apr 29, 2016

Easy appt. setup, quick drop off and pick up, staff very helpful.

Cesar Sanchez

Apr 28, 2016

Service maintenance was completed a lot faster than I expected: with the free wifi and clean facilities, waiting was a breeze!

Angela Latorre

Apr 27, 2016

Skarland Kamm was very kind, helpful, and professional. She walked me through the necessary repairs for my Honda Civic, and she checked to see if any of the repairs were covered under my extended warranty. I am so appreciative of all of her help. The quality of service at Concord Honda has always and continues to be excellent! Thank you again Concord Honda (In California).

Kimmy

Apr 27, 2016

Was looking for a Toyota Tacoma and luckily found a great used 2013 Tacoma with low mileage at a great price. Everyone that helped me out were extremely nice I luring Sayed and Navid. Both went out of their way to find the best deal and make sure I left happily.

Irene Kumar

Apr 27, 2016

Wasif khan is a great service person always there to help if I had any car issues.

Colleen Majors

Apr 27, 2016

Needed my battery checked and was very pleasantly surprised. In and out in less than 30 minutes with a new battery!

HMultani

Apr 27, 2016

WASIF is truly the best service tech there. He is very professional and really knowledgable in his field. I have been getting my car serviced with WASIF for almost a decade now and I will be doing so for a long time to come.

Nancy Coffee

Apr 26, 2016

Skarland is one of the best service representatives! She explains everything, doesn't want to sell you unnecessary services or parts, and looks for the best deal for the work you are receiving. I will request her as my service rep again. Also, the new waiting area is very comfortable and has coffee/tea/water/hot cocoa. It's just like being at home on your own couch.

Michael Danna

Apr 26, 2016

I could not believe they were able to get me a loan to by a car.

Harry Giberson

Apr 25, 2016

Brought my Civic in for routine service without an appointment on a very busy Saturday. The service rep, Kelly Follet who also services my CR-V, was able to squeeze me in but said it would take a while. She called a few hours later to let me know the Civic was ready. All in all a very great experience.

Carol Arnold

Apr 25, 2016

The service people are friendly and accommodating.

Sally Patacsil

Apr 23, 2016

Always friendly service. Had a little issue with purchase of car but after that it's been great! Service staff is always friendly

Anthony Fagans

Apr 22, 2016

The only negative in the purchasing process, the 2014 Beetle Coupe we purchased was at 39,800 miles...Now having to pay the $300 - $350 out of our pockets in order to get the every 40,000 mile transmission servicing without owning the vehicle for a week...which in turn if we would have known, we would have ask for the $350 be deducted from the purchase price.

cdrive34

Apr 21, 2016

We purchased a used 2013 Honda Odyssey EX-L w/RES.When we looked at the vehicle we liked it, but, noticed a few minor things wrong. The salesperson assured us they would take care of everything. While I believed him, a part of me was wondering if it was just *talk* to get us to purchase the vehicle.After the transaction was complete, they said they would call us to bring the van back to be detailed and fix a few things.They called. The fixed everything we reported and they did a great job detailing the entire car.The facility is extremely spacious. The lounge area is comfy with nice coffee machines, comfortable seating, and a TV.

Luxsanaree Limvarapuss

Apr 20, 2016

The staffs are very welcome and helpful. This is my first time for my car to get service here, and I am very impressed that the staff really have a service mind ( to compare with a previous dealer I used to go). Also, there has the clean facilities that are convenient while waiting.

Hildegard Chan

Apr 20, 2016

We have four Hondas in our family and can't say enough good things about this dealership. We have bought three new cars there over the past two years and have all of them serviced there - top notch in every department. Even the new car buying experience is pleasant and professional. Many staff members have been there for a number of years and will bend over backwards to make sure the customers are happy.

Antioch2Concord

Apr 18, 2016

I originally bought my new car from Concord Honda back in 2012 and was pleased with the friendly, personable, and competent staff who were able to get us a good deal on our Civic. Since then, I have been coming exclusively to Concord Honda for service and the past two visits stand out in my mind as excellent service so I wanted to leave some good feedback here. Roger Moore and Kelly Follett were great service advisors--they were friendly, helpful, and willing to go the extra mile for their customers.

Marisol Tejada

Apr 18, 2016

Rick kreiser,was very helpful,always curtious,outstanding job everytime I go for my car service.

Rodney Hanna

Apr 11, 2016

just a great experience all the way around. We;ll be back!

Karthik Raghavan

Apr 7, 2016

It was great experience getting a car at concord Honda. The process was smooth and the car was delivered without any issues. The services at Concord Honda was just amazing. Hats off to them!!!

Salim Abuaita

Apr 7, 2016

I had a great experience at Concord Honda when getting my new Honda Civic. My sales associate Ali Maloky was professional , polite, and patient throughout the whole process. I definitely recommend him if you're looking to purchase a vehicle from Concord Honda! Thank you Concord Honda!

Justin Morata

Apr 6, 2016

As a first time buyer I've had the worst expectations of being hounded by sales people and anticipated an uncomfortable experience. Concord Honda did the opposite of that. They delivered the most memorable, easy, and comfortable experience I could only imagine. The patience and importance of purchasing a vehicle that best fit our situation was the focal point for them and by their understanding made every decision easier throughout the whole process. I cannot express my wonderful gratitude toward an amazing staff and beautiful facility. The best part of the process were the people who were involved in finding the perfect vehicle for my family. Mr. Vincent Johnson and Mr. Ali Maloky. I could not have asked for a better duo to work with. Car shopping has never been so fun and easy because of these two and I will forever keep them in mind any time anyone needs a vehicle. Professional and personal, the perfect balance, and customer service demonstrated at it's best.

HVR

Apr 6, 2016

service performed as expected... Service person was great...

Alan Gould

Apr 5, 2016

I always have my car serviced there. Reliable, fair, courteous.

Joey V.

Apr 2, 2016

Rich, the person that helped me was extremely polite, and knowledgeable. I was very happy how quickly my car was serviced.

Tim Brusher

Apr 1, 2016

Very fast A-1 svc. Cleaned car. Very happy with my service experience!

Drew Thompson

Apr 1, 2016

needed oil change and tire roattion... friendly service. organized. prompt. delivered as promised. thank you

Dustin Caldwell

Mar 30, 2016

Needed the plastic cover on undercarriage fixed. Got all set up in about an hour and a half.

M. Perkins

Mar 30, 2016

I purchased my vehicle in April 2015 with the help of the GM, Mike and Sales Associate, Wahid. They were both amazing to deal with and very helpful. They answered all of my questions and made sure I knew everything I needed to know before leaving the dealership with my new car. I have gone back to Concord Honda for each of my service appointments for oil changes and tire rotations. Each time my car was serviced quickly and everything that was done was explained to me in detail. I highly recommend this dealership to anyone looking for the best Honda experience out there.

Venkata Pavan Kumar Oruganti

Mar 28, 2016

The processing was so easy and quick that they offered me a good deal without much hassle and I drove the car to home. The sales representative interacted with me so friendly manner that I can still recollect his name.Wonderful experience !!

Joshua

Mar 25, 2016

I bought my Honda Pilot here a couple years ago and have been taking it back for scheduled maintenance. The employees do s great job making me feel comfortable.

Rodolfo Silva

Mar 22, 2016

Kristen is the best customer representive and she is a good asset in your company. A superb customer service that i had received so far, her kindness and great personality are very much appreciated. She helps us in every possible way to meet my satisfaction and stay enjoyable. I will give her 10 stars in over all.

Robert Rodriguez

Mar 21, 2016

We found the car of my dreams on the Concord Honda Website and sent a email to Stephanie to inquire about the car. Stephanie answered all our questions and got the ball rolling. The following day my husband and I drove out to Concord Honda to see if our dream could become a reality. We were greeted by Ryan who was filled in by Stephanie on what we were interested in and offered to take the car our for a test drive. After the test drive Ryan asked all the important questions for financing and was able to relay to financing what we would want our payment to be. There was no back and forth hassle or negotiating and it became a very smooth process that worked out in our favor. Tony in financing was detailed, thorough and made us feel like customers and not a number. I would definitely come back Concord Honda. It was the best car buying experience that we've every had and we left in our dream car with the payment we wanted!!

Michelle

Mar 21, 2016

Got a great price and was able to close a deal quickly. No dealers had the color/trim I wanted but with their large dealer network they were able to do a trade and get the car in a day. Highly recommend

Fernando Dos Santos

Mar 21, 2016

Very good service, and pofessional treatment.. My car is still under warranty, and so far only oil change and tire rotation.

d Kimmel

Mar 21, 2016

I bought my Honda CRV from Concord Honda using the internet it was the best new car buying experience I have had. I have bought several new cars and being able to shop right from home and get prices from all the dealers in my area via e mail, and to be able to negotiate the deal I felt was the best.

David Rowntree

Mar 21, 2016

Great service rep.Really are you going to make me write 50 characters? You are lucky I took the time to answer the survey.

Veronica David

Mar 21, 2016

Tom Daw was the Recon Advisor who help me (Ron) and my wife (Veronica). Excellent service! Took his time and explained in detail about our service! Tom ROCKS!

Ernie O

Mar 21, 2016

So having alignment done I wasn't very pleased then Ed (service guy)went for a drive and listen to my issues he then realigned to the spec that resolved all my issues...Thank you for having him on our team!!!

Danilo Cable

Mar 19, 2016

very helpful staffs, friendly and very professional

Genold Malubay

Mar 18, 2016

Friendly staff and nice service. IT WAS A NICE ATMOSPHERE VERY ACCOMODATING.

Mark Steinberg

Mar 17, 2016

Got in right away, same day appointment. Had the car back in a responsible time.

Marie Eclarino

Feb 25, 2016

It was nice, it was just expensive having my service with them. their facilities was good and comfortable.

Accord owner

Feb 23, 2016

Spent less than 30 min for oil change. Service adviser was very polite, Did not push for other services to buy.

Manal Nasrawin

Feb 23, 2016

They're good people the way they talk to you and they try to give you the best things they let you leave happy

Maureen Millman

Feb 22, 2016

I was treated well and honestly from the minute I walked in to purchase my 2014 Honda Civic. They gave me a very fair price for my 2010 Lexus 350 GS, more than I thought I would get. The service department has been great, also. I would highly recommend Concord Honda!

Mitchell Sorscher

Feb 17, 2016

Check tire inflation message appeared several times in the first three weeks I since I'd purchased the used 2014 Civic but the tires seemed to be properly inflated. I'm pleased Concord Honda has Saturday service dept hours. Kelly checked me in about 8:00 AM and suggested I come back in the afternoon when there would be fewer jobs. I came back at 1:00 PM & Kelly recalled the check in, then took the car for service. Tires were dunked in water tank to confirm no leaks, onboard software was updated. Overall experience was fine, but I'm left wondering why the software needed updating--shouldn't that have been part of the pre-sales preparation?

Luis Pineda

Feb 16, 2016

Great costumer service, clean facilities and reasonable time.

John Feil

Feb 12, 2016

wow, great service and a good cup of coffee. I had some follow up work done for a used car I purchased. They treated me like i had just purchased Rolls Royce. Super service, great follow up, definitely will have all my maintenance done there

Dominic Debellis

Feb 9, 2016

I've been taking vehicles here for over 15 years now. they've been fantastic almost always!

Mike Best

Feb 6, 2016

My Experience With Concord Honda Was Very Good , Brian Is Always Very Professional I would Say Brian Is A 5 Star Service Advisor Everone At Concord Honda Is First Class

Anne Holt

Feb 5, 2016

needed some keys made in my new car and was in a hurry he was fantastic

Peter Tantiado

Feb 5, 2016

This Concord Honda is very highly recommended! Excellent customer service! The staffs are helpful. The place is so clean! Nothing but EXCELLENT all the way around.

Kabir Frotan

Feb 3, 2016

I took my car to change the engine oil and set up my vehicle plate number so they sat up the plate for free and the associate the he helped me he was so Kind and respectful for me .

Denise Rayner

Feb 2, 2016

Employees there are wonderful. great customer service!!! Will be back in a couple of years for sure to buy another car.

Zarine Batliwalla

Feb 1, 2016

Extremely professional. Well priced and a great experience. Ali was very patient and helpful throughout the whole process.

Donald Wong

Feb 1, 2016

best Honda dealer around here...and great experience in buying my brand new HONDAour best regards to APRIL WANGand also....Thanks for excellent service next car i buy will be another ACCORD....

Leslie Sanchez

Feb 1, 2016

I had been looking for a car for a while at different dealers. Due to my credit not being so great i was unhappy with the options I had. I always felt as if I was not being helped properly or guided on what i should do instead i was being rushed out. At some point a different dealer tried to sale me a really old car and said that was my best option. One day I called the Honda dealership in Concord to ask a few questions on what I should do at this point i was not looking to buy a car just yet. I spoke to Cristina Sanchez and she was extremely helpful! I am so glad I called. Her customer service was truly the best I have ever experienced. I felt like she really wanted to help me and guide me in the right direction. She actually suggested I apply online and then gave me a few options. When I was still not 100% satisfied she figured out a different option that was perfect for me! Next thing you know i am filling out paperwork for a brand new Honda Civic. I am beyond satisfied with the quality of service I received from Cristina and everyone there.

CRV Mom

Feb 1, 2016

The customer service was friendly and very accommodating. The representative took the time to be thorough and informative when explaining the services need.

Alan Jian

Feb 1, 2016

The service advisor, Wasif, was very professional and courteous. He listened to my needs and provided and explained thoroughly his recommendations. Service was done as promised. They were punctual.

Tanya Manigault

Feb 1, 2016

Customer service was great from start to finish! Was told about everything that was going on with my cat and also established a plan of action going forward to ensure that the car is working correctly. Great job!

Angel

Aug 25, 2015

I bought a car in Concord Honda. When I change the tire, the mechanic said the wheel is locked and I need to ask for the wheel lock key from dealer, otherwise they cannot change the tire or need to charge me a lot to remove the wheel lock. Johnny Nessari, General Sales manager in Concord Honda said if I can't proof they did not give me wheel lock, they will not give me what is missing and will not responsible for the expense. When I bought my car, I took picture of what are come with, but he still refuse to admit that they forget to give me the wheel lock key. BE AWARE when you buy car from such dealer.

Clemente Cervantes

May 21, 2015

I Just want to say thank you Sean Dodge and his crew (Manny & Ali)for their tremendous support effort that they did to solve my situation where I bought a used car then it failed, I was fully supported, they were clear since my 1st call, they explained to me the options and at the end everything went smoothly, I got a new Civic, I am very happy for the tremendous support and help that I got. I fully recommend Honda Concord, they will take care of you find out the best deal and build win to win relationship.

Honda Fan

May 14, 2015

I bought a car at Concord Honda many years ago and was wary of going back as the experience was sub-par. But they have new management, a brand new facility and my experience last week was far superior to what I'd experienced in the past. The sales person was very knowledgeable and helped me locate a car that had all the features I wanted. The finance person explained everything to me so I could understand and make an informed decision. He also made recommendations from his personal experience regarding the warrantee options I could purchase and he offered me some financing to cover some of the cost. I had not planned on spending quite so much, but the sales person found a great car, 2013, with only 16,000 mile. It's practically a new car, so I thought it was worth it. He also helped me transfer my things from the old to the new car, he rescued a CD that I'd accidentally left in the player and the whole purchase process moved along quickly and smoothly.

ShuJ

May 1, 2015

We did our homework, knew exactly what we wanted at the price we had researched- Ali at Concord Honda (on the phone) said he'd give us the car at that lease price and he delivered on his promise. Mark in finance processed the transaction quickly and efficiently. Within a very quick 2 hours the transaction was complete and we were driving home with a new CRV. VERY satisfied- one of the best interactions with a dealership EVER. Best, J

Fireflubber

Mar 5, 2015

Christina Sanchez is an amazing sales woman! She worked with us to make sure everything was in place prior to the sale. We were coming from Nevada, and the vehicle we wanted could not be held so she kept us advised if the vehicle was still available. Mike in the finance department was a delight. Made us feel at home. I wish with further inspection the vehicle was $1000 less due to camera being scratchy, the dvd player is not working, and a few more wears than what was seen at night in an attempt to speed the buying process along, ( this was me doing the speeding along. had to get back to Nevada, and did not want to keep Christina and Mike there any longer than they needed to be ), Other than that, I am happy with the purchase. I can always bit by bit replace and fix the small inconvenience when I have the funds, but that is to be expected with an 2004 model. I would take the time to come back down to purchase another vehicle in the future.

TED70

Jan 26, 2015

Bought two new Hondas within a week of each other. Best price in town. Have been taking both of them in for regular service and never have any complaints. Just did the first 30,000 mile checkup / service on my wife's CR-V and between my service advisor Wasif Khan and asst. manager Scott Hirayama, they were terrific. They got me in at the time of my appointment, kept me advised as to the progress of the service and there were no surprises when it came time to pay the bill. They also found a screw in one of the tires and patched the tire at no extra charge. I will continue to deal with these guys!!!

b787bydesign

Sep 16, 2014

I'll save us all some time and just repost my Yelp review here:Shoutout to Chris Zacharakis for making my Honda purchase so smooth. After visiting and calling over 20 dealerships in the area, and getting gouged at every single one of them, I was just about to give up and wait another month or two for the prices to drop to the ballpark of what I had in mind for a 2014 Accord. Just before I gave up though, I decided to make one last call. I'm glad I did.I found Concord Honda through a simple google map search and dialed the number listed. I asked for sales and was connected to Chris. I could not have asked for a more professional and attentive sales manager. I asked him for a quote on my car and he immediately returned a quote that was significantly less than the lowest other dealerships wanted. Suspicious of the price, especially after dealing with everyone else, I asked for a written price structure. I really couldn't believe my luck when it arrived in my inbox not 10 min after the phone call. I made the quick trip to the dealer and began the paperwork.The credit union I financed through required a document known as the MSO, or Manufacturers Statement of Origin which gives Concord Honda the legal right to sell me the car. This document ended up taking an extremely long time to arrive. Chris, thinking on his feet simply sent my CU a copy of the dealer invoice with a copy of the check used to pay Honda Motor Company giving Concord Honda the legal right to sell me the car. My CU immediately accepted the alternate document and with all the required paperwork got me the check just in time for when I needed the car. The process took about 2 weeks, but Chris actively updated me every day, even on his days off. I can't speak for the service department, but please get to know Chris Zacharakis if you're in the market for a new or pre-owned Honda.I love my new car, and hats off to Chris for making it happen. He didn't just get my business, he earned my trust.

alamp23

Aug 22, 2014

I highly appreciated the service of Chris Zacharakis and Ali Maloky. I had already done a lot of upfront research and knew what I wanted. I had also taken a test drive. After my detailed initial request by email for a 2014 Honda Odyssey EX, on Tuesday, Chris followed up with precise answers around my questions. I called him to confirm the purchase yesterday morning, and he informed me that Ali would be able to help when I came in. Ali and I set the appointment, and Ali ensured everything was smooth. This was an ideal purchasing process and visit. Thank you, Chris, Ali, and everyone at Concord Honda!

MJ

Aug 19, 2014

I spent exactly one hour buying the car of my dreams. The price was fair and I was treated with total respect. On the way out I was thanked by both managers and the GM. This doesn't happen anywhere else. Thank you Concord Honda.

krikri23

Feb 13, 2014

We just bought a 2014 Odyssey Touring Elite from Concord Honda on Monday. I would definitely go here again. I started out looking for used 2012's at all the Honda dealerships online. My husband and I actually went out and test drove one in Fremont. And then he says "babe, just get a new car...get the one you want!" So I did!!! It took me about a week to research and get price quotes from quite a few dealerships. Concord Honda definitely had the best deal! I wasn't particular about the color...which made it easier. I did all the negotiating over the phone and email and went down Monday night around 7pm to buy the van. We were greeted at the front door, my kids were given balloons while we waited for a few minutes in the waiting room, they had the van all detailed and ready for us. My husband, 3 kids and I were in and out in less than an hour. Before we left they even set up the Bluetooth on my phone and the wireless headphones so my kids could watch the movie they brought on the hour drive home. I'm in love with my new van!!!

Duke

Dec 31, 2013

I recently traveled to the dealership to look at a 1997 Mercedes SL 500. The sales rep I initially dealt with "Joe", was very friendly and warm. The other "prepresentative", who joined in our discussion was (1) too aggressive (2) intrusive in our talks regarding the vehicle and (3) making a statement that a "Hollywood Productor owed the car" was not necessary and inappropriate, which is why I walked away from the dealership and the deal..All, I wanted was for them to show me how the removale rooftop worked, they didn't know how. I will not experience something like that again. We consumers are also well informed and don't like to be treated by anyone, especially a dealership, like we are dumb. I will find the car at another location. PS, I was paying cash...

Paul V

Sep 17, 2013

Unfortunately my recent experience with Concord Honda leaves something to be desired. I have been very loyal to Honda and this dealership for over 10 years. I have purchased 5 new cars from them over this period and used them for servicing. I came back here because I had always received good customer service, but my most recent visit was not great. They really seemed like they were doing me a favor to show me cars, deal with my trade in, and allow me to purchase a car. They were slow and seemed bored with the whole process. They made no mention of the fact I had purchased 4 cars there previously (the people I dealt with had no clue about this, but they should have a way to be prepared and check for this info ahead of time). The price for the new car was fine, no issue there, and really the trade in value was ok too. It wasn't a pricing issue, or a car quality issue, totally a customer service issue. While we waited for the paperwork, we sat alone...no "can I get you anything'...no "thank you for being a loyal customer"..."how are the other cars doing" , etc. Nothing. Really nothing that would compel me to come back here again. Nothing that would make me recommend them to anyone else. Next time I will shop around more and choose a dealer that really wants my business.

Customer

Sep 11, 2013

These guys list vehicles that arent going to make it to the market. I saw at least 5 vehicles that are in my price range. The internet sales manager kept on telling me to come look at the car, its available etc I traveled from Southbay to Concord to look at these cars. Gosh!! now she tells me the car is not going to make it to market.. it has major problems etc!! Well, thats not it... she did not have any car in my price range(which she kept on telling me about all the time when she called/emailed me)... Such a waste of time!! I highly recommend cars.com to remove these guys from your dealer list! Thanks

Tyler

Jul 30, 2013

What a disappointing experience! I emailed the dealership about a car I was interested in and after a reply asking when I wanted to see the car, I replied that I would like to set up a meeting the next day at 9:30 but did not receive an email back. I eventually called and asked for a 9:30 meeting, half hour after their 9:00 opening time. The salesman, Ali, asked if we could meet at 9:45 because they had a sales meeting. The next morning we arrived at 9:45 and to our dismay, Ali was still in the sales meeting. The lady at the reception desk tried to call and page him without a result, but said that the sales meeting was usually done by now, so it shouldnt be long. I told her what car we were interested in and where Ali could find us on the lot. At 10:00 and Ali was still a no show, nor did we receive an email, text, or call explaining he would be late for the appointment. Three other sales people walked by, I asked if they could help us, but they said that they couldnt because Ali was entitled to our sale and that they would lose or have to share the commission. By this point Ali was 25 minutes late and I called Alis cell phone to tell him we were going to leave. He said he was in the lobby and would be right out. Once he showed up, he made a half hearted apology for being late, with the excuse, you know how meetings go. I dont, Ive never established a meeting with somebody and was late without making an effort to contact the person or have somebody fill in for me. Why have sales meetings during the hours you are open? How can your sales people make sales if they are in meetings? Ali was the ultimate low pressure sales; so low pressure that it seemed that he didnt even care about selling the car. He was consistently checking his phone, provided very little info, and when we described a slight shaking we felt with the car he explained that, its German, German cars do that. We still had a mechanic look at it. The mechanic explained that it is a loose engine mount; nothing too critical but still a real answer, not a blow off like its German. Eventually we decided to make an offer, but the car had a headlight out which had to be replaced before we could legally drive it off the lot. He came back and said that they would take our offer but we had to fix the light ourselves or they could do it but would be $100 more. $100 to changes a headlight bulb! How could they sell us a car that is not street legal? It was just an absurd offer and we were done. We had enough of his horrible customer service and asked for the sales manager and he stated that the sales manager dont do that. We asked for a manager at the reception desk and finally got somebody to talk to. He calmly listened to our concerns but only said he was surprised and that Ali was one of his best sales people. If Ali is their best, I dont want to see their other sales people. I know I was looking at one of their lowest priced vehicles on the lot, but regardless I had cash in hand and we could have been a very easy sale if he had made an attempt to be on time and provide decent customer service. I would avoid Concord Honda if Ali is one of their best because you are likely to get an even worse experience than we had.

A&V

Jul 6, 2013

We had a very good experience with Concord dealership during our purchase of Honda CRV. We spoke to Ken several times on the phone before we drove to the dealership, which was an hour away. He was very reasonable and not pushy at all. He made our experience a very pleasant one. The only negative was that the buying process took a long time as there were many people at the dealership trying to take advantage of the month end clearance as well. However, Ken was very professional and great to work with. Overall, we had a great experience with him and Concord dealership.

Rather not disclose

Jun 15, 2013

Never had a worst experience than i had with Concord Honda !! Not only was the sales representative unprofessional, the financial department told me i had a credit score from EQUIFAX of 524 and that i had a ZERO credit score from both Experian and TransUnion !! Before i went to purchase a vehicle from them i download my credit scores from all 3 credit Bureau's and my average score was 664, not the greatest, but a ratting of GOOD . They said the best interest rate they could give me was 23.99%. They could not show me nor justify why, needless to say i just went down the block to another dealership and in one hour i was driving a new car home !! Seemed like some shady dealing going on.

nelliedorn

Mar 29, 2013

The ealership was was brand-new, sparkling clean, spacious, with comfortable seating. Greg was helpful, low pressure, professional and easy to deal with. Unfortunately I had to return the (used) truck I bought, as I discovered some things I did not like about it on my 80 mile drive home. Fortunately I was able to return the truck for a full refund with absolutely no hassle ( this is their policy, within 72 hours and 250 miles) So this is why I would recommend Concord Honda and would feel great about returning, especially if I was going to buy a new car.

rn6213

Mar 27, 2013

Everyone at Concord Honda was very professional, courteous and helpful. I cannot say enough about Wasif - great attitude and this is not just my experience as I watched him work with other customers as well. Concord Honda will be my choice for service.

lilitluc

Mar 23, 2013

Very excellent people! I like the service compare to other dealership. I would recommend Concord Honda to my friends and family. Keep up the good work!

marbienp

Mar 22, 2013

Three days after i purchased the mentioned car, i tried to talk to April about my complaint of defective two rear tires. I have already noticed this even the first time i road tested the car. There a was chapping sound more evident at the back than in front. I asked April about this she told me thats nothing its just the motor because its a hybrid, so we went on with the test drive trusting her with her honest opinion. Now during the morning of the 3rd day, i decided to bring the car to Honda Vacaville to get a an expert opinion from one of their mechanic. We just drove for a short distance and immediately he knew it was because of the defective rear tires. I then called April yesterday 3/21/13 to ask her if can do something about it. She ask me to come over hoping she will help me. When i arrived she was rushing home to pick her kids and i totally understand her situation. She then referred me to her supervisor who tries to convince me that it was not a safety issue and so they are not obliged to change it. And he even said "i didnt even make money on the sale of your car!" That guy is disappointingly rude. This matter was referred to your store general manager who did not even tried to deal the problem nor want to talk to me personally. Well, he's maybe right I'm just a used car buyer who happens to have a small safety issue that will go away. THANK YOU VERY MUCH TO YOU ALL!For your info, I have a Honda Pilot 2012 and i have been driving a honda for the past ten years. I believe so much on Honda cars that why i went to your store and its so happen that you have the car my wife likes. This all i have to say, YOU HAVE A VERY RUDE SUPERVISOR AND NONCHALANT STORE GENERAL MANAGER! I just wish they will bring you more good business ahead.

AndrewConlon

Mar 18, 2013

I was helped by Chad, a nice, respectful salesman who was patient with us as we were overwhelmed by the sea of choices and options. We ended up with the perfect car at a great price, and couldn't be happier. Ask for Chad.

blohrengel

Mar 9, 2013

In my experience this dealership in particular goes that extra mile to make the customer happy and satisfied. Recently they moved to a new location and building across the avenue, it is obvious that customer comfort and satisfaction was highly thought of in this new building. Multiple customer waiting areas are now available during vehicle service. This includes television, hot beverages and wifi. Concord Honda please keep up the great work. Bridget (Service Consultant) is very professional, knowledgable and courteous.

Cmarq8455

Mar 6, 2013

Bridget was not only greeting us with a smile and very nice, but very persistent with the help she provided us in taking our car in for an oil change. Went out of her way to make us feel welcomed and made sure our visit was the best!!! A star employee in my eyes

ucrascal

Mar 3, 2013

Overall the service I received from Concord Honda was excellent. From start to finish the entire process was efficient and I was never pressured once during my purchase. I worked with Cristina Sanchez who made car buying a very enjoyable experience. We did most of our communicating through email, which I like more than talking on the phone or having to come into the dealer. I got a great price, Cristina was friendly and professional to work with, and I would recommend others to her as well. I did my finance with Dina Markou who also provided me with excellent service. She was really easy to work with and took the time to explain everything we were doing. She made the process a stress-free and hassle-free experience. I would recommend this dealership to others. Thanks to Concord Honda and the people I worked with.Adrian

MelyMel707

Feb 24, 2013

I am a loyal customer because of the excellent service I continue to receive throughout the years. All the staff are friendly, helpful, and aim to please. I would like to give special recognition to my service advisor, Wasif Khan. I feel his customer service is first-rate, very knowledgeable and thorough, and he goes above and beyond to make sure a customer is getting the service that's deserved. I feel well taken care of. I've seen Wasif in his busiest mode, but his customer service is never compromised. I certainly hope that he is getting special recognition at work because he truly deserves it. I've owned Honda cars since 1983 and have had my car serviced by other mechanics and Honda dealers, but there were reasons I decided to keep searching for another mechanic until I finally tried Concord and this is where I'm most happiest. I love Honda cars for its dependability, affordability and the service from Concord. About two years ago I purchased a Accord EX 2012 from Concord and privately sold my other Accord EX after 13 years. It was in such great condition so selling it was a breeze. I neglected to submit a rating back then, so I'm taking the opportunity now to give excellent rating to Cristina Sanchez. Purchasing my third Honda car was the most stress-free experience because of her. Car purchase is nerve wracking enough, but Cristina was patient, easy to work with, very knowledgeable, and seemed genuinely nice. The car I purchased were missing the floor mats, but Cristina offered and ordered mats that were even better. Thanks to Wasif for recommending Cristina to me.My most recent visit was for minor service, so there is nothing major I need to describe. This rating is more to provide the excellent service I continue to receive from Wasif Khan and his colleagues.Many thanks ... and keep up the excellent service.Mel V.

christinawright14606

Feb 12, 2013

My car's starter went out. Thank goodness it was covered under my warranty and I could take it whever I wanted. Having a Honda, I decided to take it to Honda. Wasif was so helpful and friendly. He was always available even when another thing happened to the under panneling of my car, which was the late cause of someone hitting my bumper, I took my car back in and they patched it up for free. My wareanty did not cover diagnosis either but they gave me a deal for everything and helped me so much. Everytime I went in to Concord Honda I was greeted and met with promptley even when they were very busy. I am going back this weekend to replace the underpanneling. So far they have been nothing but fast, helpful, and friendly!

mounirguirguis

Feb 2, 2013

Fast professional service, use to wash the car, not anymore, it was a good gesture, hope to do it back again, try to send more coupons to your regular customers, this will attach them to you more

Susan B

Sep 25, 2012

By routing my request online thru cars.com, I got an Email almost immediately from Cristina Sanchez, the Internet Sales manager. We met at the dealership and she already brought the car up front so I could check it out. She was no hassle, no haggle, calm and collected for the entire shopping experience. She responded to my EMails, phone calls, Voicemails and even Text messages promptly, which helped tremendously as I can't take calls while I'm at work. Don't walk on the front lot and deal with the typical sales staff. Go the online route and you'll get the best price and get directed to the best sales staff. The folks in the Parts department helped me get accessories for my new Pilot and they were very helpful.

first car buyer

Aug 25, 2012

I was really picky about the color and the time frame within which I wanted to purchase the car. The sales person at this dealership was really helpful with the price and worked hard to acquire a model and color that I wanted from a sister dealership.

JoeBob

Jul 8, 2012

This dealer would not allow their used cars to be examined by an independent mechanic off the lot. For high-mileage used cars this is a bad idea. Will not be back.

cgbeer

Jun 7, 2012

Bought a Pilot a few years ago and had a great experience from first looking till the sale was done.

Rider2

Oct 1, 2011

Not long after buying a used car here the car completely broke down to the point of having it junked. The GM tried to blame me for them selling me a bad car!

carmeld

Jul 27, 2011

they were easy to work with no pressure sale did not jump on us the minute we pulled into the lot like most dealers fair prices

zabbasi01

Jun 20, 2009

My experience with Concord Honda dealership was extremely nice. They were very friendly and helpful. Absolutely 'no-pressure' during the whole process of purchase. We live in bay area, and my wife contacted the dealership over email/phone, and we drove 60 miles to pick up the vehicle. As the color we wanted, was not available, the sales person [Ali] arranged it from another dealership. Price was better than the best offered price in any of the bay area dealership, for the same make/model/trim.I am enjoying my 2009 Honda Pilot EXL with RES [Dark Cherry Ext / Beige Leather Int.], with no problem so far. They even took our picture with the car, and will send us calender with the picture.Finance manager [Zuheir] was also a amazing persion. Ali and Zuheir remained in delaership till late in night on Sunday, and finished our paperwork, so that we can drive the vehicle home. No pressure at all, for buying any extra accessories or warranties or paint protection, etc. This is my 3rd new car purchase in last 9 years, and I was never so satisfied.I would strongly recommend this dealership [Concord Honda] to any one; and specially to get in touch with Ali [Sales] and Zuheir [Finance] if you are ineterested in purchasing Honda in Northern California.By the way, they and Stevens Creek Honda are under same management. So if you have any problem with the vehicle, you can drive it to Stevens Creek Honda and get same level of service [if you live in bay area, CA]