Used Cars for Sale at Coulter Cadillac, Buick, GMC in Phoenix, AZ

Judy

Nov 1, 2016

Absolutely great experience . Everyone was so nice but also very professional. We felt very comfortable with the whole process . From previous experience we know the product is great and that the future transactions and anything to do with the vehicle will be convenient and handled in a timely manner. Marty and everyone involved were easy and fun to work with. They listened and provided us with the perfect car that we need at this time . Thank you again. Excellent experience !!

Melinda Wainwright

Oct 21, 2016

We had an fantastic experience working with Allen Hall with our recent purchase of our new 2016 Yukon Denali from Coulter Cadillac GMC. His professionalism and attention to detail and our specific needs was unprecedented and he had great follow up after the sale. It was the best automobile purchase we have ever had. Thank you so much Allen! We love our vehicle!

jf0566

Oct 18, 2016

I have enjoyed doing business with this dealership for the past three years that I have lived in Phoenix. The capability of the service department and the customer care is excellent. Yesterday, I traded my 2013 Cadillac SRX for a new 2017 XT5 and had another great experience with Roger Farney who was the sales associate who assisted me with the transaction. The experience was the best I have ever had in purchasing a new car. I would highly recommend Roger, Gary Shimp in service and the entire dealership!

Barby

Oct 15, 2016

I had a wonderful experience buying my new Cadillac ! We will definitely use this dealership again. They made buying a new car a great experience! I would recommend Bo Bell and Coulter Cadillac to all my friends and family.

Jens

Sep 25, 2016

Dureen was great, not pushy at all. She showed us the car we went in to see, she was honest, she told us facts and let us make our decision.

connie 2016 Buick

Sep 24, 2016

I needed to replace my car and was searching on line to find a great deal.The incentives I found on the 2016 models at Coulter Cadillac were the best I could find.Service was awesome and everyone was so helpful.Thank you to all

Mikeruby

Sep 21, 2016

1. Buyout was smooth and efficeint.2. Buyou was as agreed at the start of the lease3. I had intended to pay cash for the buyout but at the very last minute I decided to finance the buyout both Marty Katz and KevinKish were ready to accomodate the last minute change . They made the process and the transaction easy and efficient.Great Job by everyone at Coulter!

mj117

Sep 19, 2016

Third new Cadillac purchased from Roger Farney and Coulter-Phoenix in past 9 years. Easy to work with and very knowledgeable. A very positive experience.

gmcduramaxbuyer

Sep 19, 2016

I purchased a new GMC Duramax at Coulter in September. However this time it was from Coulter and NOT one of the generic and high pressure "big box dealerships". I was really impressed with the amount of time my salesman Allen spent with me to ensure I purchased the right truck... a GMC Duramax diesel.I loved the experience because it was not rushed and without pressure.I would recommend this dealership to my family and friends.

Elizabeth73

Sep 17, 2016

Just went to browse while waiting for our car to get serviced, and Tim Totaro asked if we needed help but did not pressure us to buy, I let him know what we were looking for, and what we could afford and he listened to our needs and helped us out. Tim is an excellent sales man and I would refer my friends and family to go to him anytime. We ended up purchasing a 2015 GMC Terrain and love it. This is the second vehicle I have purchased from coulter Cadillac and have been highly satisfied.

G A Sumner

Sep 16, 2016

We buy from Coulter, because there isn't any pressure that you find at another Cadillac dealership in the Valley. Marty Katz understands the Cadillac line and strives to match the buyer with the right Cadillac. When Marty Katz delivers the car, he is patient and does an excellent job explaining the features of the car. We know from experience Ron Hammon, Asst. Service Manager,, is very knowledgeable. .

jrc92454

Sep 16, 2016

Lindsay and Marty went above and beyond to make sure I was taken care of. I would like to thank them both for all there help.

nan4er

Sep 13, 2016

The salesman we inter reacted with was Max Roebuck. He treated us with warmth and respect. He definitely made sure that we felt comfortable and were offered every amenity that he possible could. He never sounded like a "Car Salesman" which made our experience very pleasant.

Prescott_s

Sep 13, 2016

We recently had another successful transaction with Coulter Cadillac and Allen Hall. This currently makes 5 cars in my (and my family's) driveway from Allen. He was a pleasure to work with as always and made everything smooth.

eddie44

Sep 12, 2016

I recently took my 2012 Chevrolet Corvette to Coulter for a leaking gas tank. I have had nothing but great experience with Coulter in the past. I talked Ed Stralko one of the Service Managers. He agreed to have their mechanics look at it and analyze the problem.It took them two days to get the needed parts but Ed stayed in contact the entire time and once they got the parts it was completed in amazingly quick fashion. While Ed was test driving the car he realized the drivers airbag light was coming on intermittently. They fixed that in less than an hour. Both problems were covered by warranty due to them being known recall problems. I will not take any GM vehicle I own now or in the future to anywhere but Coulter.

Mac79

Sep 11, 2016

Was greeted warmly at the doorGerald the salesman was knowledgeable, personable, and did not push the saleUsed Yukon was clean, drove great, and was as advertisedJohn in Finance knew exactly what he was doing and made it a quick processPick up was a little unorganized, was expecting same excellence so a little disappointedOverall would recommend, this is now my second car from Coulter

Auranlaw

Sep 6, 2016

Decided to purchase newer Escalade while out-of-town. Coulter staff allowed me to order a new Escalade to my preferred specs. Ndew vehicle price and delivery date were as promised.

Jtjsr0620

Sep 5, 2016

We discussed my options, tried to make the best deal. After not being able to make a deal on the 1st option we made a deal on the 2nd option. I do think that the price could have been lowered on the 1st option for a veteran and the dealership take a little less profit. Business is business and I understand.This is our 2nd new vehicle from the same dealership in 2 months. That is why I thought maybe they could have given us more of a break on the 1st vehicle option. Thank you.

Baylessaz

Sep 2, 2016

The process of buying my Cadillac was so easy because all the personnel were so helpful and each went out of his or her way to make things go smoothly. I had some specific questions about my former Cadillac and staff answered them all.The Cadillac product is terrific and I enjoyed driving around town in several different models. I even drove to my home to make sure that it fit in my garage. Since my purchase, there have been several follow up calls from the Coulter representative.

Iwonagain

Aug 11, 2016

Great customer service!! Never once felt any extra pressure to buy a vehicle.. These guys are awesome!! Straight up and don't try to force you into buying something you don't want.. Bill,Debbie ,John and Jim .. Are by far the best in the business!!

Jennifer Hetrick

Aug 8, 2016

I had been looking at different luxury SUV's for months and I was pretty close to knowing what I wanted. It was down to a Denali or an Escalade. John Skoko, Fleet Sales did an excellent job of helping me comparing the two vehicles side by side down to the nitty gritty. When I finally decided on the Escalade, John found me the one I wanted in the exact color with the right features. As if he hadn't been helpful or patient enough, when it looked like the vehicle wasn't going to show up in time for our road trip, John personally flew out to pick it up himself. John has provided the most amazing customer service I have ever experienced from a dealership! He is incredibly knowledgeable about the vehicles, highly responsive, and no-nonsense. Both my husband and I truly enjoyed working with John and would encourage anyone looking for a new car to give him a call.

envoyman

Aug 3, 2016

I had been looking for a used vehicle for a few months. I searched the dealers here in Tucson and was unable to find what I wanted. I have purchased vehicles from Coulter in the past and knew they would have something for me and they did. Bill was courteous, patient and quite accommodating. He showed me some different options and we made a deal on a great car. Thank you, Bill for a pleasant experience.

Jim69

Aug 2, 2016

I knew the car that I wanted. Mr. Hall asked several questions and came up with two cars that met these criterion. After serious consideration and financial negotiation I felt like the choice was clear and one was chosen. All questions were answered in a sincere manner. I felt like the price was fair but the best part was how skillfully and patiently Mr. Hall answered my questions. As an added bonus, all the troublesome internet, on star connections were made and my account set up on line with the new GM app. I can truly say that I couldn't have been more satisfied with the overall experience when I drove off the lot. Congratulations Mr. Hall

redbird

Aug 1, 2016

I had a fantastic buying experience at Coulter Cadillac! My Salesman, Tim Totaro, was terrific to work for, Jim (Numbers Guy) did an outstanding job and I am very satisfied with my deal.

mrmorison

Aug 1, 2016

Marty Katz was great to work with. He was able to find the truck we wanted. He kept us informed at every step. He was very patient going over all the new tech features with us.

howardgale1

Aug 1, 2016

Marty Katz was very courteous, answered all of the questions we ask, and He and other staff members provided excellent service to my wife and I, when we purchased a 2014 Ford Pick Up on July 30, 2016.Howard & Carol GaleMesa Arizona

Texas2

Jul 29, 2016

Yesterday I drove 300 miles (RT) to drive to Phoenix to check on 4 separate vehicles that I each had an interest in purchasing, My first stop was Coulter Cadillac. I never went further! Marty Katz was so helpful and accommodating and the GM (Paul Glans) gave me a price that I thought was fair and I saw no reason to check out the other 3 cars. Both Marty and Paul were most helpful and most accommodating! Even the financial part was fast and easy with John Harrell. I think anyone going there would have a great experience.

rwcarlover

Jul 27, 2016

Allen Hall is a great guy to work with. Have known him for many, many years. He knowns his autos, and is very helpful and honest.

CZtheday

Jul 24, 2016

I visited with Bill Jurczak. He is an old school kind of guy that knows how to read people. I stopped in for information and a quick overview of the Buick vehicles that would fit my needs and budget. He got that. He called me a "power shopper". He is the only salesman that could pick up on how I shop and process information. If I'm going to buy a Buick, Bill gets my business. Great man.

sarahhansen962

Jul 21, 2016

Gerald was very helpful during our time at Coulter Cadillac dealership! He was extremely patient and very honest and thorough about information he provided us. Gerald ended up staying an hour later than his shift just to help us purchase the car of our dreams. Thank you for being an outstanding associate and making this whole experience worth while!

Arlene Arnold

Jul 19, 2016

When they appraise your car they don't hold your keys hostage. They work with you to make the best deal for you as well as themselves.

Serena Friend

Jul 18, 2016

I recently purchased a used Cadillac from this dealer and had a great experience. Roger was very pleasant to deal with and it was clear that he was very interested in providing quality customer care. He never pressured me into buying and he was upfront about everything in the deal making process. I would highly recommend this dealership.

Jacole Swirsky

Jul 17, 2016

Our experience at Coulter Cadillac was absolutely incredible! My husband found a 2013 Cadillac SRX we really wanted onlline, called the dealership, spoke with Dureen, and by the time we arrived, everything was done and all they needed was our signatures! While we waited for the paperwork, we received lunch, and nothing but kindness and smiling faces from everyone. Dureen is the kindest and friendliest person in car sales I have ever met! She made the experience fun, fast, and very enjoyable! Her upbeat attitude is one of a kind and so pleasant! The entire experience was so amazing! My husband and I have been recommending the dealership to everyone we know! We will be life long customers of Coulter Cadillac! We couldn't have dreamed of a better car buying experience! Thank you!! Joseph and Jacole Swirsky

manoj3182

Jul 16, 2016

We leased a 2016 GMC Yukon from Coulter GMC and it was the best car buying experience we've had. They gave us amazing pricing on the Yukon. In the past whenever I get a great deal the negotiating/purchasing process isn't smooth but Tim Totaro was very professional made the purchasing process very enjoyable. We finalized the numbers over the phone/texts and when we went to the dealership all the paperwork was ready and we walked out in less than 40 minutes and drove back in our Yukon which we love. Earlier I went to Coulter Tempe to test drive a Yukon and they were amazing as well, I will come back to purchase another GM vehicle from Coulter.

daniel1969

Jul 7, 2016

went in to dealership looking for the car in an ad, Dureen told me about a show room car with a better price and package that was a 2015I was willing to listen to her and found I got a great deal on a 15 with a lot better package that I can afford in a 2016

billyc

Jul 6, 2016

From the initial handshake to the final handshake, Tim was the epitome of professional. He listened, was brief but complete in his responses; he was able to obtain everything I asked for. The support people at Coulter Buick/GMC were outstanding.

Mexico

Jul 6, 2016

My wife and I have both purchased our Cadillacs from Allen. He is a professional in every way. He does things the right way! That is what I mean by old school... He cares about every detail and really takes care of his clients.Allen's thoughtfulness and attention to detail make the buying experience enjoyable. Until the next time we need him.....He is our friend!

Wolfe, Patricia

Jul 6, 2016

Working with Bo Bell was great. He is patient, professional and cares about his client's needs. He went above and beyond to help me find "my" car, which he did.Edward Stralko in the Service Department understood my needs and bent over backwards to make everything perfect for me.One couldn't ask for more. I will be buying again from Coulter Cadillac in the future. This is my second purchase from them.Patricia Wolfe

Cabo Kurt

Jun 27, 2016

If I were blind, cripple or crazy and needed a friend in the car business that I could trust it would be Marty Katz! It's just the whole atmosphere at Coulter Cadillac, I loved. I'm not a rich man and needed a good used 4x4 truck at a deal and Coulter Cadillac had what I needed. I was apprehensive about going to such an up-scale dealership thinking they would be snobby, BUT the whole experience was delightful. Had my wife and grandkids in tow and they made us all feel like family.. When the numbers came out it was extremely suitable to our budget. Thanks Marty Katz!!FYI, the GM Paul was equally delightfully.. Starched white shirt and cuff links but soft as sink was his persona.. I would recommend that if your looking for a used car try them on for size..

kodiak293

Jun 23, 2016

Awesome experience again at the Coulter Dealership.Marty helped me out, and made it very easy for me to get everything done on the car. Not pushy, and was honest with me the entire time. Ill be back in January to pick up our new truck!

Ex-dealer

Jun 23, 2016

Coulter is a great dealership, and Allen Hall is wonderful to work with. He is very detail oriented and takes all the time you need. A real pleasure

kcmueller

Jun 21, 2016

Allen Hall is by far the most experienced and thoughtful Sales Person I have ever dealt with. His knowledge of automobiles, and Cadillac transcends 40 years of experience in the industry. He never pushes in a certain direction, but determines your needs before proposing several solutions. He then educates the customer, offering comparisons of different products and features, and then lets the customer make the appropriate decision. He will also voice his opinion when he thinks you may make a better decision. He won't let you make a BIG mistake. Everyone should have the opportunity to buy a Cadillac from Allen Hall. A finer sales executive does not exist.

Randy

Jun 20, 2016

Marty Katz is a real professional and a pleasure to deal with. I have purchased 3 new cars from him. He is the only one I will deal with. Treats us with respect and courtesy.

Anthem JC

Jun 16, 2016

We are repeat customers. We returned to Coulter because of our previous experiences and the professional attitudes at Coulter Cadillac regarding all service and maintenance done with our current 2011 Cadillac SRX. We met with Roger Farney and, that same day, he found us exactly what we wanted. Roger was very professional and we felt at ease with him. There was no sales pitch or high pressure, He was sincerely interested in making us happy. All the staff at Coulter was great. The whole process was very smooth. We are really enjoying our new vehicle and appreciate the service and the "after the sale" responses and concerns from Roger himself. We would highly recommend Coulter Cadillac to anyone!

TC Conrad

Jun 13, 2016

Greg Martin took great care of my wife and I. Got a new Super cool GMC Terrain. And the whole thing went very quickly and smoothly.. Love it!

TTW

Jun 13, 2016

Thank you Coulter! Allen Hall was extremely welcoming, responsive, patient and engaged. Allen's ability to advise on the best Cadillac model fit and quickly locate the car was exceptional and led to a short search and sale cycle. His superior technical knowledge was helpful in thoroughly explaining each vehicle feature. Head to Coulter and shake hands with Allen!

jkallof

Jun 5, 2016

Doreen was extremely professional, knowledgeable and honest. We appreciated all her efforts and made the process simple and timely. We definitely will consult with Doreen on our next purchase at Coulter Cadillac.

Yukon16

Jun 5, 2016

The experience of looking to either purchase or lease a used or new vehicle wasn not the normal dreaded experience. It was not a high pressure show of vehicles and the push to buy something that wasn't right for us.

GTexas

Jun 1, 2016

Bill was very professional and knowledgeable in every aspect and in the sale of the vehicle. I have been a customer since October, 2001 and felt very comfortable making another purchase. I highly recommend Coulter Dealership.

wknipp

Jun 1, 2016

Purchasing a vehicle can make a person exhausted, and quite frankly never fully feeling like it was a good deal. Purchasing my BMW with Jim Knights has been what purchasing a vehicle should be, I KNOW! I received an amazing deal and was treated with respect! I highly recommend Coulter Cadillac and Jim Knights.

Clueless

Jun 1, 2016

The staff at Coulter Cadillac helped me tremendously as I turned in my previous lease for a new one. I was able to test drive multiple vehicles and find the right one for me. The sales associates were accommodating, helpful, and patient as this was the first time going through the process by myself. I would definitely go back for any of my car needs.

KFDP

Jun 1, 2016

Very professional and helpful! Love my new car! I would recommend this dealer to anyone! Beautiful in and out! Everything was amazing! If you are looking for a great deal look no further!

susan

May 29, 2016

My experience with Coulter was extremely pleasant and I have to attribute that to my salesperson Marty Katz. Marty was very professional and sincerely wanted me to find a car that would fit my needs. Gone is the day when the only thing you considered when purchasing a car was the color and the model. Now it is like buying a complicated computer on wheels. Marty spent a long time explaining all of the features of the different cars. After I had made my choice and purchased the car, Marty spent another hour with me going over all of the bells and whistles again. He was VERY PATIENT! He left me feeling like I could call him with any questions about my car. I would definitely go back to Marty for my next car.

pgibbs22

May 28, 2016

This is the second car, a 2017 XT5, I have purchased from Bo Bell at Coulter. Bo is one of the most product knowledgeable, courteous, and professional sales people I ever met. He is excellent in after the sale follow up calls. His presentations are to the point with no nonsense, something I appreciate with a tight daily schedule. The car was ready on time with no objections. Almost forgot, thanks Bo for the preferred seating ticket to the Diamondback's game.

MC

May 26, 2016

Bo Bell was extremely efficient and straightforward in my dealings with this transaction. Professional in his follow up and had car ready at scheduled pickup with all paperwork prepped. A seamless event. Much appreciated. MC

marybuick

May 26, 2016

From the time we entered the dealership, we were treated so nicely. Greg Martin was extremely helpful and attentive. One of the best car buying experiences we have had and that says a lot as we have been buying cars for over 50 years. Thank You

R General

May 26, 2016

This was not my first Cadillac purchase, but I won't drive anything else. I recently purchased a 2017 XT5 and Bo was fantastic to work with from start to finish. He truly is a class act and I wouldn't dream of working with anyone else. He made this my easiest car-buying experience and went above and beyond to help me find the vehicle I wanted without the typical car-buying hassle.

Heather Kalin

May 26, 2016

My family and I have known this dealer for over 40 years and would not go anywhere else for our Cadillacs. I have the greatest sales person who I have dealt with also for many years and have bought 5 cars now from her. Her name is Dureen Olsen and I have recommended her to my friends and I know some of them have also brought cars from her and are very pleased. She makes it a painless process and provides excellent customer service.

Davidb42

May 26, 2016

Every time we have dealt with Coulter Cadillac we have had excellent service. Our recent purchase of a 2016 Terrain was no exception. Everyone we worked with was outstanding.

captain jack

May 21, 2016

We recently purchased a 2016 Yukon from Coulter and from start to finish the experience was outstanding. Bill Jurczak handled our sale and he was very detail oriented during the whole process from ordering the vehicle to delivery. We were very happy with the whole experience and would highly recommend Coulter.

billyboy

May 18, 2016

Five years ago I purchased a 2011 DTS from Coulter, and Dureen Olson was the Sales agent. Since then we occasionally said hello when I brought the DTS in for service. Then last December my wife totaled our 2004 DHS. I wanted to make sure that my insurance company paid the right amount. I contacted Dureen. She went out of her way to get me the best information available to establish a value for the DHS. I was not in the market to replace it, I just wanted to establish the proper value, and it was within $100 of her figure. She did a lot of research with no expectation of any return.Then in May my DTS developed some aging problems, and I contacted Dureen. I told her what I would like to see, and she came up with a beautiful 2016 XTS. She did everything and more to make that purchase an easy and pleasant event. A very nice an efficient lady!

scooterearl

May 17, 2016

I have just purchased my 5th Cadillac from Coulter. I never thought I would say that I actually look forward to the process of buying a new car, but such is the case. Dureen, Gary, Kevin, Lindsay, and Paul (alphabetically listed) are all remarkably knowledgeable about the cars as well as being professional, friendly, smart, fair, and patient. I choose to support American companies when I can and the staff at Coulter make that so easy to do. I wouldn't consider going anywhere else. Ronald M., Scottsdale.

Rodarte

May 14, 2016

I pride myself on expecting the best customer service. Martin Katz didn't let me down, he provided quality service before and after the sale. I was amazed on his dedication to my needs, because of his intent I am now a loyal customer to Coulter Cadillac. They delivered everything I expected and more. best regards,Randall Rodarte

DressageGal

May 13, 2016

I purchased a used Ford truck from Marty and he was extremely helpful and thoughtful. We had a few questions and he was very prompt in getting answers for us. I highly recommend the dealership and Marty. Lindsay made the financing process painless and made certain I received the best interest rate available for me. Kudos to Paul, who shared horse stories with me while Marty made certain my truck was perfectly detailed and filled with gas!

OJ Jones

May 10, 2016

My wife and I are very pleased with the service we received from the Coulter Service Dept. Edward Stralko the Assistant Service Manager provided us with excellent service. We were a little nervous to take our 15 Corvette Stingray to a dealership, but Ed made the experience worry free. We will not hesitate to tell our friends and family about Ed and the Coulter dealership. Ed was very friendly and knowledgeable. He provided us with a nice loaner Cadillac, kept us informed, and the car was finished on time. What more could you ask for.

Jclark

May 2, 2016

The Coulter Cadillac team was truly outstanding. It was the best and easiest buying experience I've had. Highly recommend going to see Bo Bell or Paul Glans.

Doug J

Apr 30, 2016

I purchased a Range Rover off show room floor of this dealership and the experience was awesome. Dureen was the sales professional and she did an excellent job of giving time when needed and answering all questions. The follow-up from Dureen and Lindsay in finance was best ever. The financing and closing process was quick and no hassle. I highly recommend you check out this dealership for your next car purchase.

Orren B

Apr 29, 2016

Our salesman, Marty, was very pleasant to deal with and was extremely knowledgeable in the complicated workings of the electronic gadgetry of the vehicle. He spent lots of time helping us understand most of the things we needed to know in order to customize the options in the vehicles computer system. There was no need to haggle the price as we had shopped other dealers before and they offered the car at the price we had previously decided to pay and gave a decent valuation to our trade in.

Cards Fan

Apr 24, 2016

My used truck purchase was outstanding. Tim Totaro was a fantastic salesman! He is very knowledgeable, honest and hard working. We apologize to his wife for us making him 3 hours late for dinner. I will be sharing his name every chance I get. Rick Baena the finance department manager was equally enjoyable to work with. Questions were answered honestly with only my interest in mind, no pushy sales agenda. Thank You both for a stress free, truck buying experience.

CatDdy4M3

Apr 21, 2016

Super fast service. I had placed my call for roadside assistance and Tom Munoz showed up within 20 minutes! He checked my car, dead battery and promptly replaced it. He double checked my battery twice to make sure I wouldn't have any problems. He also gave me his card in case I have any further issues (battery, tire, etc.) So happy.

happy customer

Apr 19, 2016

Outstanding purchase experience! Thanks to Greg Martin and Doug Moore. They both went above and beyond through the whole entire purchasing experience. They followed through on everything that was said and went out of their way to make sure that we were completely satisfied.

Komen

Apr 15, 2016

Had a great experience leasing a car from Dureen Olson at Coulter. She really went above and beyond to make sure we had a great experience and really felt like I could trust her to give us a fair deal. Great customer service all around at Coulter...and the air conditioning in their showroom is amazing (especially considering how hot it is at some other dealers).

Hljohnston

Apr 14, 2016

Allen Hall made our buying experience a delight from beginning to end. He quickly understood what we wanted and knew his inventory thoroughly. He kept in close touch with us throughout the process. We felt cared for, as though we were his only customers! When we did select a certified pre owned vehicle, he paid meticulous attention to delivering it to us in pristine condition. The delivery process included a run through of every feature and an introduction to the service representative we will be in touch with for all our servicing needs. We drove away with a new (to us) car that we truly love and a high regard for Coulter and, especially for Allen Hall.

Alola76

Apr 13, 2016

Allen was great to work with and incredibly knowledgeable about the SUV we were interested in. He also went above and beyond to stay on top of items that needed follow up on and called when he said he would. I would highly recommend him if you are looking to purchase a vehicle from Coulter! Thank you, Allen!

Jennifer barkus

Apr 9, 2016

I purchased a 2012 Buick LaCrosse Premium Mocha Steel Metallic beautiful car Certified pre-owed with only 1 owner and 30,000 miles. Car is a joy to drive! The saleswoman Dureen Olson did a great job explaining everything to me and my husband. She also made sure all of my needs were met. If I needed anything she goes over and beyond to make sure it gets taken care of. Will definitely recommend Coulter Cadillac as well as Dureen Olson. Thank you !!

64corvette

Apr 6, 2016

I was fortunate to work with Bo at Coulter last weekend when I purchased my certified ELR. He made sure everything went smoothly and it was truly an exceptional experience.

Rick

Mar 31, 2016

I purchased a Cadillac CTS Sedan at Coulter Cadillac from Bill Jurczak. Any car dealership that has a person like Bill representing their company and product could not do better in my opinion. He was not only a professional and gentlemen, but took the time to provide my wife and I SO much information about the car. I am glad I purchased my Cadillac from Bill Jurczak at Coulter Cadillac.

gperry1

Mar 24, 2016

Another great car buying experience with Coulter Cadillac. The entire team including Paul, Allen and John made my purchase easy, stress free and actually enjoyable.Thanks guys!

mcguim1

Mar 22, 2016

I would like to recognize Marty Katz your sales rep as the main reason I made the purchase. His politeness, honesty and humor made my experience most enjoyable and worthwhile. I asked to not waste his time or mine by the normal bartering on price gave him my bottom line and he provided me with just the facts. Marty and Rick (from finance) were very patience in answering my numerous questions about the car, forms, etc. and Marty and Ricks clear description of your process made the whole experience less stressful. Marty went the additional mile staying after hours to explain all the features of the vehicle to me. I am very pleased with the service I was provided and will recommend Coulter and especially Marty for people I know looking for a new vehicle.Sincerely,Molly McGuire

Caddybuyer

Mar 19, 2016

Tom Munoz-OMG I bought my new SRX at noon by 5:30 PM Tom Munoz came out and programed my new SRX to my garage as well as my fiances older Cadillac. NOW that is Services in my Book!!!!!

Thankyou!!

Mar 16, 2016

Bill helped me quickly and smoothly purchase our new family vehicle. I felt confident in our purchase and the quality of vehicle as well of the service I received. I highly recommend the staff, vehicles (used and new) and the entire Coulter family. Thank you for everything! I cannot wait to come back for future purchases!

Nancy Thomas

Mar 10, 2016

Bill Jurczak was very much a gentleman, great sense of humor, from the Midwest many years ago, knowledgeable, personable and just an all around great guy. He helped to steer me in a direction I needed, to a good fit for a vehicle and price for my budget. Rick Baena was also a personable and knowlegeable asset to Coulter on Camelback. If all car buying experiences could go so smoothly... Thank you!

Al

Mar 10, 2016

I've added one more star just because the sale experience was great. If you want to experience buying a car from a top car salesmen in the country, Bill Jurzcak is your salesman. To the point and excellent, Bill will explain all of the features of the car. Coulter Cadillac is surprisingly clean and modern.

annrosola

Mar 7, 2016

My experience is always outstanding with my Service Manager, Brad Majercin. He is knowledgeable, personable, polite and always makes me feel important. My overall experience from the purchase of my car to the service with my car has been very good. I've recommended this dealership to other people.

Sam

Feb 29, 2016

Mr Martin was exceptional in his assistance. He was knowledgeable and patient. I have never leased a vehicle before and he made it easy. I love my Buick Encore and now a few of my friends are going to call him and inquire about a lease. Thank you Mr Martin and Coulter Cadillac.

rsidabras

Feb 27, 2016

Allen Hall the salesperson did a great job of explaining & showing to me all of the features & benefits of this car. There is a lot to learn with all the technology.

plumeria

Feb 26, 2016

My overall experience with Coulter Cadillac and especially with the assistance of Dureen Olson is no less than excellent! From the time I spoke to Dureen about the needs and expectations of the vehicle we were interested in, to the completion of the sale, she was remarkable! She was very thorough in explaining the specifics and options we have, no sales pressure, and was very patient in going over the details and features of what the vehicle had to offer so we may take full advantage of these features. The whole experience to include the financial paperwork took a little less than 2 hours which was a huge plus since I didn't need to take a whole day off from work. I will highly recommend Coulter Cadillac (and Dureen) to anyone in the market for a new or used vehicle.

pete

Feb 25, 2016

Allan did a great job of locating and showing me a nice automobile for my son. He was always first class. He explained the car, the amenities and the pricing very well. He never pushed the product, so it was an easy transaction for me. I am not a "car guy", so buying cars is not very interesting for me. Fortunately, I am happy with my purchase, and I feel that Allan had a lot to do with making me comfortable. Thanks Allen.

happy12

Feb 18, 2016

WE had taken are car to another place they quoted us over $800.00 plus told us we needed an oil change which we happen to haven gotten 2 days prior to having to take the car in. So I looked around at all the different dealers that service my car Chevy Malibu and called to Coulter they got me right in. I went and Ed came out listened to the problem I was having then went and turned off Engine lights. When he realized the car was going to need to be service he took they extra step to check and see what the warranties or anything we may have on the car (which I thought warranty was up) then took are car back fixed everything and got it back to us so quickly I was very impressed he definitely goes the extra mile for his customers. Very pleasant experience would recommend this dealership to anyone and everyone.

Harry in PHX

Feb 17, 2016

Friendly sales staff without being pushy. Marty Katz answered all my questions over several visits. I like Coulter's attitude and their respect for the customer.

EEh2266

Feb 16, 2016

Quick, friendly and reliable service call. Tom is terrific. I'm very impressed with the service provided. He should be working for a NASCAR pit crew!

suntree51

Feb 5, 2016

Needed some programming assistance with the garage door opener on our new Terrain and Tom Munoz was terrific -- as always. Tom was right on time and not only fixed the opener problem but answered a couple additional questions. This is our second purchase from Coulter and be assured that the quality of service is every bit as pleasant as the purchase experience.

MN

Feb 4, 2016

Allen Hall was so fantastic to work with! He took his time to thoroughly explain the car buying process and to address all our questions. He went above and beyond to make sure we were comfortable and knowledgeable. He establishes great rapport with his customers and he truly excels at excellent customer service!! Thank you for all your hard work, attention to detail and thoughtful consideration!

garydoubleu

Jan 28, 2016

My second purchase from Coulter Cadillac, began with a Phone call from Gerald Feacher.In 2013 I had purchased a 2012 Corvette convertible from Coulter and I couldn't be happier with the vehicle.Gerald and I talked over several days about a 2015 Corvette Coupe Coulter had taken in trade, over the next few days.I did not think I could afford the payment on such a beautiful machine.Thanks to Gerald's willingness to work with a hesitant customer . He made the Vehicle purchase of my dreams fit into my monthly budget. I drove from Idaho to Phoenix and purchased the vehicle only because of Gerald Feacher's personality,trust he instilled and helpful attitude.When I arrived at Coulter I met Gerald who was professional, courteous and yet made my purchase both fun and exciting.Thank you Gerald if not for you I would not be driving the car of my dreams.Gary W. Phillips

Dlmeyer

Jan 27, 2016

Best and easiest car purchase ever!!! Thanks, Roger Farney! I'll be back again...and again! Great experience. John Harrell was awesome also! Thanks, guys! Donna.

AZSmitty

Jan 23, 2016

Allen is a first class person who know autos and specifically the Buick we were considering. Anyone interested in buying a new or pre-owned, certified car should expect the best from Allen Hall.

Carol

Jan 23, 2016

WOW! As a Customer Service professional, my expectation for service is exceptionally high and has never been fulfilled completely until my recent purchasing experience with Marty Katz at Coulter! He was professional and at the same time, caring. Marty took the time to understand my needs and make sure that I had a good grasp of the car features. His follow through has been outstanding. For the first time in decades of car purchases, this experience was a joy! I would recommend Marty Katz to anyone looking to purchase a car.

rbodie

Jan 21, 2016

I have nothing but great things to say about Coulter Cadillac. They are professional, knowledgeable, and easy to work with. They answered all my questions and were very helpful getting me acclimated to the feature in my Cadillac SRX. Great people and great service!

Gilbert

Jan 20, 2016

Tom Munoz came promptly to check my battery when my car would not start. Very polite and professional. He told me if I have any issues with my vehicle to call anytime.

cartadams

Jan 20, 2016

We have gone to Alan Hall for years .when we are in the market for a new car.. He has ALWAYS come through for us! We bought an SRX the day after Christmas 2015 from Alan and received the same great experience we have come to expect from Alan. He has the experience, he has the knowledge and if he doesn't know the answer to a question, he will find someone who will. Alan, Cary and Scott Bergstrom answered all our technical questions. We are more than happy with our Coulter and Alan Hall experience..

Michael Coatney

Jan 19, 2016

When Roger Farney (Internet Sales Manager and a class act) told me I would feel like a member of the Coulter Family I was somewhat skeptical. After all, car salesmen...... However, I must say that after receiving Top Notch service and professional treatment, both from him and the VERY kind Finance Manager John Harrell (a fellow shooting enthusiast), he's right. Not only was my car delivered on time, and in an exemplary condition, but Roger even drove me 10 miles (several out of his way) down to my Mercedes mechanic to collect my old car!! Who does that?!?When I woke up Saturday morning knowing that I had to endure the "sharks" to purchase a car that day I was so nervous and apprehensive that I couldn't eat breakfast. Within 15 minutes of my arrival at Coulter (the first time I had ever been to this very old, prestigious, family-run operation) I was not only free of anxiety (having NOT been swamped by desperate salesmen as soon as I exited my vehicle), but I was starting to have fun.....which getting a new car SHOULD be (odd, I know)! To be entirely forthright, I do not think I received the BEST deal for the particular 2015 Regal (Buick Certified) I purchased (protection package should have been complimentary instead of a 50/50 split, 23,000 miles on a one-year-old car should have warranted an additional $1,000 - $1,500 off, etc.) but I do think I received the best, at least familial, service. Part of the Coulter Family now. Thanks Roger and John!!PS. For me, it also helps that Roger is also an Arizona native and a former serviceman. (Plus a nice guy, genuinely). Oh, and I've already started to recommend Coulter to neighbors and friends.

Mickeagle

Jan 15, 2016

Bill has been our Man for Finding the right car for years now. We have been using the Coulter machine for years with great success and les pain that previous dealerships. We gave up our Luxury Vehicle's for an ELR Cadillac, so we can conserve, and start preparations for our retirement 10 years. Ty Bill J for making the deal less painful. Mick :)

Gil

Jan 15, 2016

Bo Bell was a pleasure deal with throughout our purchase of our new CTS-V Coupe. He was most thorough in acquainting my wife and me with the many new electronic capabilities of the car. He also had the Finance Manager, Rick, ready with the paperwork, which was completed in 15 minutes or less. I would highly recommend Bo, Rick, John Harrell and the entire team at Coulter's for excellent service and follow through. Gil Shelton

Pattik2

Jan 14, 2016

I picked up my new terrain and the sales person tried to set my garage door opener to the car and we thought it worked but it didn't. Coulter sent out Tom Munoz to set the opener and he worked around my schedule, set it in a minute, taught me how to do it ( l asked him if he would) and was professional, polite and YAY Coulter !

Beau

Jan 11, 2016

Tom Munoz was very responsive in coming to my home to program the garage opener on my new Cadillac Escalade. Great on time friendly service.

mjschmenkSRX

Jan 11, 2016

Tom Munoz with Coulter Cadillac, Phx - roadside Assistance came to my rescue. He came and put on a spare tire in the pouring rain and then the next day he came to my home to put on a new tire.

Kristi Carter

Jan 7, 2016

We bought our car from John. He was very pleasant to work with and kind. He did go over car features very well with the Escalade. Next, we ended up buying a 2016 Escalade ESV (bigger version) and Bo gave me an overview of the car's features and I was very happy with his knowledge and willingness as well. They were both open to an appointment anytime that worked for me. Also, Tom Munoz came to my house two different times to program my garage door opener to the car. He was so flexible and willing to even come back again if there were any additional needs. Thank you all so much!

Coov42

Jan 6, 2016

We had a fantastic buying experience with Allen Hall and Paul Glans. They answered all of our questions and made sure that we were comfortable with the purchase. On top of that, negotiating this purchase was a great experience. We drove away feeling that we had negotiated a deal that was good for both parties. I would highly recommend Coulter Cadillac and specifically Allen.

Tacoma4Mark

Jan 4, 2016

Dureen was gracious and not at all pushy. We originally agreed to disagree on a deal on the truck I came to see and drive when they could not accept my demands. I left that day with no hassle but with no vehicle. Dureen was anxious, though, to earn my business and she must have continued to hound her bosses because she called me back and, after a couple of back and forth dealings, I got the original deal that I put on the table. I recommend you ask for Dureen if you visit Coulter on Camelback. She's been there for 20 years, and that adds up to integrity in my book.

Pattik

Dec 31, 2015

I hate buying new cars....period! My current vehicle is 15 years old and although it is still running well my mechanic and I decided it is time to get a new car. Ugh. My Isuzu rodeo has been fantastic, but since they are no longer made parts are getting scarce. So my journey started to figure out what I would replace it with. I narrowed it down to the Terrain and the Escape. For many reasons the Terrain won. I am so excited. I got to order it exactly what I wanted. A big thank you to Paul Glans and Dureen.I met Paul through the Arabian Horse world and he has become a friend. Paul even told me if I decided on the Escape over the Terrain he would do anything he could to help me out. Because of that attitude and professionalism even if the Terrain had not edged out the Escape and I felt they were an equal in every way, I would have gone with the Terrain. Coulter on Camelback made the whole process so easy. I was treated as if I was buying $100,000 vehicle. I can't thank everyone involved in the process enough. Dureen who has shown me all the exciting 'toys' my car is equipped with and how to use them. I cannot stress in words how I dreaded the whole process and how thankful I am to the staff at Coulter for making it a wonderful experience.

rickmcpartlin

Dec 30, 2015

The whole process took about 6 hours and sales, sales leadership and the closing desk made buying a lot of fun. Good car, good people and great outcome.Thanks,

jojo's joy2016

Dec 30, 2015

We were treated as friends and felt no pressure to buy or lease. Bill was (we felt) straight forward and listened to our needs financially and he succeeded in getting us a deal that we can live with and a vehicle we already love.Jim was quick with our paperwork and pleasant to deal with. What a difference between dealerships!! Thank you Coulter!!!

Chicagogirl

Dec 30, 2015

Allen Hall responded immediately to every phone call and every question. He is courteous, professional and cares about meeting the needs of his customers. The holidays can be a stressful time and my son had an immediate need for a car. Allen made what could have been a stressful situation into a most pleasant one!

Az 123

Dec 27, 2015

This was the quickest, easiest and most painless experience we have ever had in dealing with sales people and car dealerships. Thanks Coulter for making this easy

LOVE MY SRX

Dec 23, 2015

Our experience in purchasing vehicles at Coulter Cadillac would be the Customer service . Our family has purchased 5 vehicles from them. , and Bo Bell was great to work with.We recently purchased our 3rd SRX , awesome 2016 SRX.

Hibou2

Dec 22, 2015

I have purchased 9 vehicles in the past 16 years from Coulter. The primary reason I keep returning to Coulter Cadillac is the expert salesperson I deal with: Dureen Olson. Dureen makes the car-buying experience efficient and enjoyable, and any follow-up issues are promptly handled.

skw0421

Dec 22, 2015

I made a phone call spoke with Dureen and then 3 hours later was driving off the lot in my new car. I had my 5 year old with me and she made sure that my daughter had TV and drinks while I finalized the paperwork. John in finance was awesome and made sure my experience was great and I understood everything. Thank you John and Dureen for taking a horrible situation with my car being totaled and turning it into a wonderful time buying new car.

florencecurrie

Dec 16, 2015

BILL JURCZAK is our "go to" salesman at Coulter...if he is not there, we wait until he is. His good car sense, honest information, and trusted advice are much appreciated and heeded. Bill knows his stuff and has become a good friend and the main reason that we refer many friends to him and to the dealership!DEBBIE NILES is invaluable, as well...she orchestrated our very first purchase nearly 30 yrs. ago, and has been a tremendous asset throughout the major portion of subsequent purchases. This time, DOUG MOORE worked hard on the numbers and displayed super customer service skills.BRAD MAJERCIN is right on and helpful in the service dept...always knowledgeable, prompt and friendly.Thanks for everything and a very Merry Christmas to ALL of you!Ray & Florence Currie

masheely

Dec 11, 2015

Bo was great, he answered all my questions and was extremely efficient. I understand how my new car works better than I did my old car.

Sbuch007

Dec 8, 2015

OUR FAMILY HAS BEEN FORTUNATE TO BE ABLE TO WORK MANY TIMES WITH THE GOOD FOLKS AT COULTER CADILLAC/GMC IN PHOENIX. ALLEN HALL IS THE GO TO GUY! HE IS HONEST, LOYAL, HARDWORKING AND SUCH A PROFESSIONAL THAT HE MAKES THE ENTIRE CAR PURCHASE/LEASE EXPERIENCE AN ENJOYABLE ONE. A FIRST RATE ORGANIZATION FROM TOP TO BOTTOM. SPECIAL THANKS TO PAUL GLANS AND LINDSAY COULTER FOR ALSO MAKING THE NEW CAR EXPERIENCE A GOOD ONE!

Rookie Auto Buyer

Dec 8, 2015

I had the good fortune to encounter Max Robuck on my journey to purchase a new Buick.Max was exceedingly knowledgeable and helpful. He manifested understanding and compassionin my efforts to purchase a new vehicle and trade in my Jaguar. I will recommend Coulter onCamelback and ,particularly, Max Robuck, to any of my acquaintances who are seeking to purchase avehicle. All the Best to Max. Thank You, Joe Martori

Jeannie Dexter

Dec 7, 2015

This was the most friendly, effecient, speedy, professional car buying experience we've ever experienced. The qualification process was very quick and easy! Thanks to Dureen Olson and John Harrell.

HappyCustomer

Nov 30, 2015

I was looking to replace a Saturn Outlook with a newer version of the same model type. Allen Hall was extremely helpful in finding me a comparable replacement. We made arrangements to meet at the dealership at a time that was convenient for meAfter beginning the purchasing process, I was very happy to have all the paperwork and other things completed in much less time than I thought possible.

jsandberg21

Nov 17, 2015

I had the pleasure of working with this team again for the 5th time! I have personally purchased 4 vehicles from Allen Hall and Paul Glans and referred my mom to purchase her new vehicle from them as well (and I wouldn't refer them to my mom if I didn't respect they way they handle their customers). I very much appreciate their honesty and transparency throughout the process. I never am left wondering if I was treated fairly. Thank you again for another great vehicle and easy process!!!

Dennis123

Nov 16, 2015

Jimmy was Very friendly and helpful not pushed to make a saleVery satisfied with Coulter Cadillac !!Will defanatly will return net time Thx. For your help

carnut Les

Nov 10, 2015

I have bought a lot of cars from a lot of different dealers over the years. Roger Farney made this the most pleasant car buying experience ever. Paul Glans handled his involvement gracefully and respectfully, and even the paper handler, Rick Baena, handled this usually stressful portion, in a friendly and stress free manner. I visited 8 dealerships before going to Coulter and I am so glad I went to Coulter.

GBolis

Nov 9, 2015

From the moment you walk in to the moment you drive away total professionalism at it's highest standard, and that's what I hoped for buying my first Cadillac Escalade. The choices and options they showed us and educated us on the differences on the latest technologies was outstanding, all the way to helping us program the vehicle after our purchase great job and support look forward to many years of doing business!

BruceK

Nov 9, 2015

We came in simply looking for options to consider. We left happy new owners of an SRX. We ALWAYS take a while to come to a final decision on important buying decisions. This time we were totally surprised with the speed at which we could make that decision.Our previous vehicle was just totaled in an accident and we were simply trying to find something that fit our simple needs: a vehicle that fits both of us with vary different heights that is comfortable and has good visibility. Marty listened to us and showed us a couple vehicles that he felt would fit the requirements. He was not pushy or aggressive in any way. He even was very good humored as my wife and I teased each other while trying out the choices. If more sales people were like him we would have had a much harder time making our final decision.After we decided that an SRX would be what we want if we were to get a Cadillac we met and talked with Paul. He was very relaxed, easy to deal with and open to negotiation. Like Marty he was not pushy.The quality of the vehicle and the staff at Coulter made us feel extremely comfortable making a buying decision even as our search was just beginning.

tom1941

Nov 2, 2015

My purchase experience with Allen Hall at Coulter Cadillac was great. He explained all the functions of the car, and his tone and mannerism were excellent. Allen is a very patient and knowledgeable asset to Coulter Cadillac.

Rick D.

Nov 2, 2015

I recently had an accident in my Escalade where my driver's side mirror was damaged.I was referred to Mark Shillington, who ordered my new mirror over the phone.When it came in, he was immediately able to install it.After it was installed, I took a road trip where I found the mirror was not properly sealed and air was leaking in.I called Mark and he had me run it over to the dealership to fix it. When I did, it was determined that more work to seal the mirror was needed, so I set up a time to take it back.When I returned, the work was completed.At every phase of this process, Mark was more than willing to do whatever it took to make sure the job was completed to my satisfaction.This is a perfect example of what CUSTOMER SERVICE should be.Kudos to MARK SHILLINGTON for knowing what a great customer experience should be!!

LizS

Oct 29, 2015

Recently decided to trade in my XLR for a newer car with warranty, and more space. Looked at BMW, Audi, and Cadillac small SUV's. I've been a customer of Coulter (sales as well as service) for years and my decision to buy here again was a great one. Bo Bell was a great salesman to work with. No pressure, just good solid information, education, and ideas for consideration. Bo put together a great trade-in deal and showed me some excellent used and new purchase options. When I made my decision, I was met with a speedy and straight-forward purchase transaction. In and out and done in just a few hours. Loving my new SRX.

leah123

Oct 28, 2015

I had spent my day going from car lot to car lot. I was becoming frustrated with the whole process. I walked in to Coulter Cadillac and was greated by Bo. He was very straight forward and friendly. He knew exactly what I was looking for and did not waste my time. I was very impressed with the service and both Bo and Frank worked out the most amazing deal. I will be back and will refer my friends and family.

marvanelle1

Oct 25, 2015

Coulter Cadillac is by far the best dealer for new and used cars in Arizona. We had the best salesman, in Allen Hall, that we have ever dealt with. He gave us the best deal possible and he made our trade-in transaction a pleasure.John Harrell worked with us obtaining an extended warranty which turned out to be phenomenal!Great job Coulter and staff!

Anne Walker

Oct 15, 2015

Allen Hall is a wonderful friend and a fabulous representative of Coulter Cadillac. The dealership is lucky to have someone like him. He makes the buying process simple and easy to understand. His knowlege of the car and how everything works is very thorough and professional.

Marti26

Oct 2, 2015

Allen hall is a delight to work with. I think this is my 3 car with him and he will make sure I understand how everything works on that vehicle ??????

vpc

Sep 30, 2015

Allen Hall is the first person I think of when in the market for a vehicle, both for personal use and for our business. He consistently goes above and beyond in all aspects of customer service.

KarenRappAZ

Sep 30, 2015

I've had a relationship with Coulter Cadillac for the last 12 years; purchased one Cadillac and leased 2. Never ever have I been disappointed. Very accommodating, friendly and service oriented. Plus Cadillac is the best of the best in American Made Cars. Very Professional in all aspects.

badavis67

Sep 17, 2015

I am so impressed by this Dealership. We were in and out in record time. Bill Jurczak went above and beyond for us and Lindsay Coulter was fantastic in helping getting our loan papers done so fast. We had been to several places and none of them compared to Coulter. I would recommend them to anyone that is looking for a great deal and fast service. Thank you to everyone there that made our buying a vehicle so much smoother.

eddie44

Sep 17, 2015

Today I took my 2012 corvette into Coulter and dealt with Ed Stralko. My car had a strong smell of gas when the tank was full. Ed had a mechanic evaluate it. They located a leak within mins. Once I gave the okay to repair Ed went to work and located the rare tank. Within 3-4 hrs the vehicle was completed, washed and ready to go. I will not go anywhere else for my GM related repairs.

Bigsmile

Sep 14, 2015

I could not be any happier with the vehicle or my experience with Bill Jurczak on a recent Sunday afternoon. It has to be the quickest I have ever purchased or leased a new vehicle and Bill and Lindsay Coulter made it practically painless. This was my first time experience with Coulter and I'm very glad I decided to shop local.

CaddyLover83

Sep 5, 2015

I recently worked with Bo Bell to lease a new Cadillac CTS. I appreciated Bo's low pressure sales approach and could tell he was very passionate about the product he was selling. The entire staff was friendly and helpful. They put their best foot forward without forcing me to continuously haggle to get a good deal. I plan to continue being a client of Bo and Coulter Cadillac for a very long time and will definitely refer any friends and family.

smetcalf

Sep 3, 2015

Everyone at this dealership does a great job of taking care of you, and making the process move along so easily. Allen Hall does an exceptional job and is someone who truly cares about the client's needs.

judy123

Sep 2, 2015

Allen went above an beyond to help my mom pick out the perfect vehicle for retirement. Both my mom and I could not be happier with Allen's service and care.

Tree

Sep 1, 2015

Coulter is a very well maintained operation that lends itself to a comfortable experience. Bill Jurczak is very professional,knowledgeable and helpful. After our discussion he knew what I wanted. Fortunately he had it. My Denali is great.

returnee

Aug 26, 2015

It is well located site for my maintenance and upkeep of my vehicles. I found the sales people easy to work with for my repairs.

diane_cts_v

Aug 25, 2015

What a GREAT experience I had with Bo Bell! Not only did I get the car of my dreams is was such a smooth quick and easy process! Bo went above and beyond and it is very appreciated! Everything was ready when it was supposed to be and we were in and out! Not one minute of my time was wasted! THANK YOU BO!

Jason W

Aug 21, 2015

I will start with the positive...the salesman Bill Jurczak. From start to finish he was very informative, very helpful, very professional and most importantly NOT pushy. He was honestly the best car salesman I have ever dealt with. My wife and I ended up leasing a 2015 Enclave. The whole process of the negotiations through the final agreement went quick and painless. I felt we were getting the vehicle we were looking for at a great price. Now for the negative......Sales Manager John Wacker and GM Paul Glans. I took delivery of the vehicle at 2:35pm on Monday 9/17/15. At 4:30pm that same day my wife notified me she had just been laid off and would be done working in 2 weeks. I immediately contacted Lindsay the Finance Mgr to explain the situation to see if there was any way we could return the vehicle and stop the deal since it had only been 2 hrs since I signed the contract. She stated that she had not submitted the contract to the bank yet...but she couldn't make the decision to cancel the deal and she would need to give Paul Glans (GM) my contact info so he could make the decision to cancel the deal or not. Lindsay informed me that Paul had left for the evening but would be back around 11am the following morning. About 10 minutes later John Wacker called me after he had talked to Lindsay about my situation. He said he was going to try and contact Paul and he would get back to me. I waited 2hrs for a return call that never came so I called John back and he said nothing could be done until Paul was in the next day at 11am. He also informed me that the contract had already been sent to GMC so there wasn't anything they could do for me. I hung up and drove the vehicle back to the dealership before they closed for the day to ask John how the paperwork could've been sent into GMC since I had talked to Lindsay at 4:50pm and she said she still had the contract in front of her and was leaving at 5pm for the day. He gave me some excuse about that they processed it when I was at the dealer on Sunday doing the negotiations. When I asked him how they could process and finalize it on Sunday when I didn't sign the actual lease agreement until Monday afternoon he just gave me a blank stare and said I don't know but it's done. Fast forward to the next morning...I arrived at the dealer with the vehicle around 8:15am. I again asked John about the discrepancy in the information I had been told about the paperwork already being finalized...again his response was you signed a contract there is nothing we can do. I walked across the street and talked with Lindsay and she informed me that the paperwork was most likely sitting in their small office behind the GM/Buick building because the woman who would've needed to process it was busy closing out end of mid month paperwork so she wouldn't have had time to get mine done. She checked and said Paul was coming in at 11 and very politely explained to me where the customer lounge with refreshments was if I was going to wait. Paul came and found me in the lounge when he arrived. I explained to him my circumstances and asked him if we could cancel the transaction because of my wife losing her job and her being the major source of income for our family. We had traded in our Cadillac Escalade and used the equity to pre pay a 3yr lease on the Buick so I explained to Paul that my wife and I felt more comfortable owning the Escalade so if financial times got tight we could sell it and use the equity to pay every day bills and support our 3 young children. He explained that they normally do not take vehicles back but he would talk to the other staff members and consider it since I had only owned the vehicle for 2hrs but he would need to call me later in the day. A few hours later he called to inform me of his decision to not cancel the transaction. He told me it was better for my family if we kept the Buick anyway because there wouldn't be any repair expenses for the vehicle over the next 3yrs.....I'm still trying to figure out why he thought it was a good idea to tell me what would be best for me and my family and our personal financial situation. Rather than argue with him I just said thank you and hung up. I was going to spare them a negative review until my wife received a phone call from a Sales Manager another Buick dealer she had contacted prior to visiting Coulter asking if she was still interested in a vehicle. When she explained to him that we had already purchased a vehicle and shared our situation with him he actually asked my wife why we didn't return the vehicle we purchased to the dealer. When she told him I tried starting 2hrs after we purchased it until 12pm the following day with no success he couldn't believe it. I also contacted 2 other Managers at other GMC dealers and they said there should not have been a problem with returning the vehicle and cancelling the deal. Unfortunately Paul and John are too focused on closing the deal and making the sale....instead of showing a little compassion for a customer that has purchased 7 GM vehicles in the last 15 years....the last 3 being Cadillac Escalades. For this reason I would never buy a vehicle from this dealer again and I will never buy a GM vehicle again.

bmayaz

Aug 17, 2015

I hate hate hate buying cars. Bo Bell at Coulter Cadillac made the process as painless as possible. From the time we walked into the dealership, until we drove out everything was easy. We got a great car, a great deal, and it was easy. For the first time in my life, I can honestly say that there was no wasted time leasing this car. Everything was ready when it was supposed to be, and everything was easy. Thanks Bo, and Coulter for making it easy.

Bob and Dianna

Aug 13, 2015

We were contacted the first day that we made an inquiry and then had a follow up the next morning. Mr John Harrel was extremely helpful from first contact. He even pulled the car into the shade on a day that was 107 degrees. Even offered water. We loved the car and decided to purchase it. The finance, with Michael Kemp went as smoothly as it could for a long process. He helped us to find the best deal on rates and explained everything to us. It was a really good experience overall and would certainly go back again for future purchases.Highly recommend this dealership.

terrain

Aug 12, 2015

I was so pleasantly surprised with how smooth and honest this transaction went. They were so very helpful getting me out of a car I was very upside down in and into an awesome new Terrain!. Both Bill and Mike were very straight forward and I got no BS or surprises when we put everything together.

2010Cadillac

Aug 9, 2015

My wife contacted John Harrell regarding a Cadillac that she saw on line. Since she was out of town she asked me to go to the dealership to see what the car looked like & drive test it. During my visits I met Roger Farney, James Knights, Michael Kemp & John Harrell. It's amazing how well these guys worked as a team. This purchase couldn't have went smoother. When my wife got back into town everything was done except her test driving the vehicle & signing the papers. This was our first purchase from the Coulter people, but it won't be our last. Thank you guys.

Daniel

Aug 9, 2015

I was very pleased with the customer service I received, no pressure to buy, just friendly service. I thought the salesman was very helpful in helping me to find the right vehicle for me and he showed me some really good deals that I had no idea were there.

Chad Stephen

Aug 7, 2015

Coulter Cadillac was the best car buying experience by far. I worked with Steve Savino, who was extremely knowledge and tremendously helpful. Steve, John, and Rick all worked with me until I could purchase the car I desired and making it in my price range. After visiting many dealerships, nobody came close to Coulter's professionalism, customer service, and kindness. I truly cannot say enough good about their dealership. If you are looking for a car, go to Coulter Cadillac. Thank you to all the individuals at Coulter Cadillac. I would recommend them to anybody.

Joe Martin

Aug 5, 2015

I would rate this group of professionals ten stars if I could!I honestly can't say enough great things about the people, graciousness, professionalism, and level of service Coulter provides. Other dealers should send their staff here for training because it is simply the tip of sword!From my first phone call with Jim Knights the sales manager, top notch service from Bill Jurczak my salesman, professional hospitality from Paul Glans the General Manager, quick execution by Mike Kemp in finance, and even the rockin food from Georgia in the kitchen was awesome!So glad I bought my vehicle here not only for the fair deal but also the piece of mind moving forward and confidence in them in the future.Thank you very much everyone at Coulter Cadillac!

Lacrosseluxury

Aug 5, 2015

When I came to Coulter I was immediately greeted and welcomed. Both Steve Savino and Dureen Olson took care of me like I was family. I test drove 4 different vehicles before making a decision, and didn't feel rushed or pushed into buying a vehicle. I ended up purchasing a 2015 Buick Lacrosse and couldn't be happier with the vehicle. The Lacrosse had many features and the space that I needed. The experience was relaxed and felt like was part of the family. Only moving from South Carolina 2 weeks ago and coming to this dealer that helped me and answered all of my questions and guided me in my new vehicle. They went the extra mile to explain how to get my warranty refund for my trade which really helped me out a lot, and am thankful for them for that. I want to say thank you Steve and Dureen for the best car buying experience I've ever had.

Encore Owner

Aug 3, 2015

Five start review, Bill Jurczak and Mike Kemp were the best. Thank you for no pressure sales, and no back and forth to dickering. I will recommend this dealership to everyone I talk to.

abracadabra

Aug 2, 2015

Allen Hall made this experience painless. This is the third Cadillac and the second SRX we've bought from him. He did a wonderful job.

NLS

Jul 30, 2015

We moved to Phoenix from the suburbs of Detroit in 1996. Shortly thereafter, we purchased our first car from Coulter Cadillac. We were so impressed, not only by the exceptional product knowledge of our sales consultant, but by the comfortable - no pressure - "tell us what you want in your vehicle" approach to the sale. Yesterday, my husband and I drove off the Coulter lot in our 5th transaction with this dealership - and nothing has changed. It's no surprise that Coulter will soon celebrate a milestone anniversary. Thank you, Roger (Farney) for your great spirit, caring attitude and instructional patience...you're a fabulous teacher! Also, many sincere "thanks" to John (Wacker) & Mike (Kemp) for making the "paperwork" experience actually enjoyable...you guys are true professionals! A special "Thank You" to Grant who jumped in to help us on a minute's notice...we do appreciate it! To all of the wonderful people at Coulter Cadillac on Camelback - rest assured, it's only a matter of time before we'll be driving off of your lot in our 6th transaction...and counting!RC Carroll & DL Marudas

Alvarado

Jul 29, 2015

I live 35 miles from this dealer and had just happened to drive by. And I am so glad I did, I was able to work with Bill J. who was able to answer all my questions. As well as help my wife and I pick, just the right vehicle for our family and budget.

VC guy

Jul 28, 2015

Marty is not your typical car salesman.He is caring, thoughtful, service driven, and efficient.This is by far, and I mean by far far far, my best, smoothest car buying experience in 20 years.

Desertdawg

Jul 28, 2015

Visited Coulter for a recall and Ed Stralko took great care of me and my car. The work was done very quickly, and they even washed it when they were done, Ed made sure we were comfortable while waiting. What a great employee to have working with your customers.

agale71

Jul 27, 2015

Called Edward Stralko with a concern over my differential leaking fluid. He got me in and taken care of quickly and even saved me a couple bucks. Thanks Ed!

cathyc

Jul 24, 2015

I just moved to Arizona from Michigan and was really dreading car shopping. Here, I had a very stress free and comfortable experience. I had a particular car and price in mind, and Bill did his best to successfully meet all my requests. I also didn't feel pressured at all to make a decision on the spot, which I greatly appreciated. He remained understanding and cooperative throughout my decision. Thank you so much I love my new car!

M&M

Jul 23, 2015

Marty personally delivered my new 2015 Yukon Denali to me.He also went over all the features of the car with me.I love this customer service!

Mrs.Martinez

Jul 21, 2015

My husband and I have bought 5 cars within the last 5 years. Our car buying experience at Coulter Cadillac has by far, exceeded any expectations and has been the best and easiest transaction ever! We pulled up at the dealership knowing the particular car we wanted which was an online special. There was no funny business since the get go and the car was brought out quickly. It seriously took longer for my husband and I to both test drive the vehicle than anything else. We got to the dealership after 5pm and were done by closing time at 6pm! There was absolutely no haggling; they honored the internet price with no problem and had our paperwork ready within minutes. To give you another perspective on just how fast and smooth our time there was, my 8 year old and twin 3 year olds did not go crazy and act insane while we were there --> now that is saying a lot ;) Although everyone we encountered was very professional, polite and friendly, the selling point to my absolute 5 star rating is MARTY KATZ, our salesman. He is just so awesome and absolutely charismatic. He really goes above and beyond to make sure you get the best car buying experience ever! Within the very short amount of time we were there he made us feel like we've known each other for ages and treated us like family - to say he provides excellent customer service just doesn't cover it all! Even now, after the deal is over he still goes out of his way to ensure we're taken care of if we need anything. We absolutely recommend Coulter Cadillac and don't forget to ask for MARTY when you're there!!!

scottrobert

Jul 19, 2015

I picked up my new 2015 SRX and had a very pleasurable and stress-free experience. This is my second purchase from Allen, and am very pleased again in working with him. Normally buying a car is full of stress, negotiating, worry, and a great deal of time...not so here. He is truly makes car buying how it should be. He, and everyone there, go out of their way to remember you and your name. I actually enjoy going there because of this. Great job Allen!

eddie44

Jul 17, 2015

Wed I took my 2012 Corvette into Coulter Cadillac. That's right, I take my Corvette to a Cadillac Dealer because of the excellent service experiences I've had in the past. I deal with Ed Stralko, one of the Service Mgrs. This time the visit was due to my airbag light staying on. I had read enough on the internet that I thought it was the passenger side sensor. Ed and his great staff of Techs found it was actually the driver's side airbag connection. While Ed was pulling the Corvette back to the Tech he noticed some scratches on my passenger side window tint. He asked if I would like them to fix that while it was there. This is the kind of "above and beyond" service experience you'll get from Ed and Coulter.

kbob

Jul 2, 2015

The purchase of my end of lease GMC was made extremely easy thanks to Marty Katz and Mike Kemp. Marty took great care of me at every step and I was treated with the highest level of customer service.

CoulterFan

Jun 27, 2015

Both Greg Smith and Rick Baena were awesome in getting me into this vehicle. Very professional, with NO pressure at all. I definitely recommend all my friends and family to see Greg and Rick at Coulter.

My Experience

Jun 24, 2015

The purchasing of my new Acadia was the best encounter that I have had in a long time. Marty was very understanding of what my needs were. He took the time to explain to me the options that my new Acadia had to offer. The whole experience was great. I would recommend Marty and Coulter to my friends that my be looking for a new vehcile. Thank you so much.

Cadgirl

Jun 22, 2015

All the employees at this dealership strive to serve the customer. I appreciate their concern if repairs are going to take several hours, they will offer to take me home or e.g., Biltmore Mall. The employees are knowledgable, courteous, and professional.

Janet Garriss

Jun 22, 2015

Dennis Starks was very helpful & courteous! He proved to be very knowledgeable about our SRX. He went the extra mile to give us touch up paint. He has followed up to insure our satisfaction. Lindsey Coulter really expedited our purchase process. She was friendly, helpful & courteous. They are both a great addition to the Coulter Team!

Karl

Jun 21, 2015

The minute I walked into this dealership, I felt like I was at home! Greg their sales person was honest and straight forward and didn't treat me like other sales people where you feel like their trying to always pressure sell you! I will recommend that my friends, family, and clients should go here if they want to be treated fairly and get a great deal!

Repeat Customer

Jun 16, 2015

Allen has served our family for several years. Service is first class in every way. Every question is answered regarding operation of vehicle and followup of service needs is outstanding. Allen is our "go-to" recommendation for family and friends.

reviewtime

Jun 10, 2015

Allen and Paul provided fantastic assistance with my recent purchase as well as my previous purchases. They are GREAT! I would definitely refer my friends to contact them if they are looking for a car. Their professionalism and customer service skills are top of the line and I am beyond pleased with the service I received.

Yellowsub1

Jun 9, 2015

Typical car salesman. Everything was "yes, this can be done". After he called me and said we would need to go with financing instead of a lease I said ok. I never heard from him again. I called him three times and he didn't even bother to return my call.

love my car!

Jun 8, 2015

Marty was friendly, helpful and when he didn't know the answer, he found out instead of trying to "sell" us. It was the easiest experience we have ever had purchasing a car. I called ahead about a car, Marty had it waiting, in the shade. During the paperwork, he had it detailed and the tank filled up. From the time we got to the lot until we test drove, purchased and drove away in our new ride, it took maybe two hours. Thanks Marty.

Mark and Rina

Jun 7, 2015

Greg was professional from start to finish. He truly listened to our car buying needs as well as treating us with respect and attentiveness. He naturally and genuinely cared about us and made us feel as if we were his only customer.

Craig

Jun 4, 2015

I've purchased several automobiles over the years and this was by far my best experience. The entire staff was friendly and handled themselves in a professional manner. Bill Jurczak was a true pleasure to deal with. We had talked prior to my visit and he had exactly the vehicle that was right for me waiting when I got to the dealership.

gmctruck

Jun 4, 2015

Great experience. Called ahead about an available truck. When I arrive the truck was pulled into the front, running with air on, ready to test drive.

loislane1

Jun 4, 2015

This is my second vehicle purchase with Coulter and third with Marty Katz. I find dealing with Coulter is easy and stress free. Marty listens to your wants & needs and goes the extra mile to help you find the car that not only fits your wants but also your financial requirements. I would recommend both Coulter and Marty Katz to my friends and family without a doubt.Linda Stone Phoenix AZ

karlyfletcher

Jun 2, 2015

Well, my ordered ESV Platinum finally arrived. Just one month before Grant had found a new Escalade for me, but when I knew the one I had ordered was coming in, I wanted to trade in a month old Escalade for my dream vehicle. Grant LaFrinier and Kevin Kish made it happen. They were so fair with me that I am forever grateful to both of them. Lindsay came through again and worked out a great lease for me. They are the best team and will always treat a customer with the highest respect.

christie,Judy

Jun 1, 2015

Fantastic !!!! High class treatment all the way. Especially with Allen. We are pleased with the Cadillac. It rides smooth , is easy to navigate and looking forward to making our summer vacation extra special.

Twood

May 31, 2015

I recently bought a Cadillac SRX and it was a great experience. Not only my sales rep Dureen, but also Ed in service & Tom with roadside assistance. He came out and programmed my garage remote. They have been helpful and attentive. My interactions with them make me even more happy with my purchase. Great dealership!

Pamz1951

May 30, 2015

My experience with Coulter Cadillac was excellent and our salesman, Bo Bell was amazing. He is extremely professional and I will be referring him to all of my friends and associates!

kautzd

May 26, 2015

Bill Jurczak was a pleasure to work with in purchasing a new Buic LeCross. Hes was very knowledgable, efficient, and friendly. This autromobile purchase was the most comfrotable and pleasurable expierience ever. He is a five star sales man and I highly recommend that someone coming to Coulter Cadillac ask for Bill by name.

Maria Cox

May 21, 2015

I received a letter from Buick re: my Enclave's possible problem with its transmission, and offer to reimburse any expense already paid. I contacted Coulter and honestly from beginning to end, I had amazing service! They arranged to pick up and drop off my Buick so I could spend my day at work not driving around doing paperwork and car inspections. And only 4 weeks later, my reimbursement check was delivered to my home by Eddie Stralko! He happened to notice my address was in the same neighborhood in which he lives, and offered to drop the check by my house on the way home from work. THAT is the type of service you just can't find anymore! Thank you Eddie and the rest of the service staff at Coulter for helping me from start to finish. You guys are amazing!

Aschel

May 20, 2015

Allen Hall provided the best experience I could have had for a first time new car buyer. He went out of his way to make sure everything was to my liking and I was and will be fully satisfied with my new GMC Canyon purchase.

Lea

May 15, 2015

Probably the best car buying experience my husband and I have ever had. I initially inquired about a used car I saw on line, my employer had referred me to the Coulter dealership. Within 45 minutes I received a phone call from Jim Knights the used car manager indicating that Mr. Coulter asked him to call me directly. Jim was very helpful with providing me the information I requested and let me know he would make himself available anytime I'd like to stop by and look at the vehicle.My husband and I arrived at the dealership the following afternoon and were greeted immediately by Jim who introduced us to Bill Jurczak. Jim and Bill both showed us the vehicle and were very knowledgeable about all the features of the car. Bill took us out for a test drive and we determined that we did want to purchase the car. Bill was fantastic through the whole paperwork process which took much less time than we had anticipated. We were then led through the final paperwork signing process by Lindsey Coulter who could not have been personable and professional.We were most impressed with the level of customer service level we experienced. We were offered cold water, given some private space to discuss our decision after the test drive, offered a comfortable seating area with TV while we waited for paperwork processing, and Bill even offered to pick up my husband the next day and bring him back to the dealership to pick up the car which greatly accommodated our work schedules.Thank you Mr. Coulter and your entire team. We definitely know where we will be going for our future vehicle needs.Kindest regards,Lea Bayer-Wright

PV Trophy Wife

May 15, 2015

Have used Coulter 3x's for dead batteries over the last few years. Tom was my technician today, always prepared, on-time, efficient. I call them for all my service needs.

EXCELLENT EXPERIENCE

May 13, 2015

Excellent experience - Bo was ready when we came in with selections, test drives, available stock and selection. He had just what we needed and took the time to go everything to get us familiar with the new vehicle and on the road! Lindsay had all the paperwork ready to go - all we had to do was keep signing. It was a great and fun experience! We are very happy with the SRX and with Bo's step by step assistance to learn the car and technology we are thoroughly enjoying it! THANK YOU!

Chris

May 12, 2015

This was the easiest car buying experience I have ever had ( I have had a lot too ). No hassle, no haggling, best price up front. We did not feel rushed, or hurried. The vehicle we were looking at on line had a lower price the night before and when we mentioned the internet price they were aware of the price and that it had recently been upgraded, there was no issues, they gave us the internet price and got the paper work going. Every staff member in the office that we had contact with was very pleasant and helpful. They were like family members even though we barely met them. Our dealer Mark Katz was helpful beyond words. This experience was so great I know where my next vehicle will be purchased from. If you want a great, easy going, laid back, family atmosphere when you buy your next car; then go to Coulter Cadillac on Camelback. I promise you won't be disappointed.

tony

May 3, 2015

Overall My wife and I had a great experience with Greg Smith and Coulter Cadillac. Greg Smith was more than helpful and was able to answer all of our questions. Greg made the process very quick and enjoyable. Greg was one of the most personable salesman I have had the pleasure of doing business with and would definitely recommend him and this dealership. Tony

Abby

Apr 30, 2015

Overall good experience! I had two dealers and both of them were really helpful. The dealership kind of has a weird outline and walking across street can be annoying.

kleclair1111

Apr 30, 2015

Buying a car is typically a nightmarish experience. Marty Katz not only made the experience tolerable, but actually pleasant. He was quick, polite, and efficient in his explanation of the details of the paperwork and features of the vehicle. We look forward to returning to Coulter for our next vehicle.

elsmith

Apr 29, 2015

I went into the dealership Monday night for an estimate on my old vehicle to see how much I could get out of the car, inorder to sell it. John Wacker, found a estimate on my vehicle and took me an my friend into his office for further discussion. I saw a car that I admire with no intentions on buying it and the next thing I knew not only did I get a estimate I also tested drive a new vehicle. Before I knew it, I was introduce to Bill Junczak who filled me in on the car and told me everything I needed to know in order to make an offer for which I did which allowed me to be introduced into Mike Kemp who worked vey hard to get me the best offer through the bank. In all my car buying experience these three gentlemen were not only giving me the best offer for the trade but helped me into a new vehicle. They are courteous, friendly and very helpful in every way. I enjoyed talking to them because they made me feel very welcome. I would continue to do business with them because they took the pressure off of me and made it easy for me to downgrade. I would like to thank the three of them for an awesome service and welcome. It was also a pleasure in talking with them. They made me feel like I knew them for a very long time. Sincerely,Erica Smith

Corvette LYN

Apr 27, 2015

Was met by Mr Ed Stralko Was more than happy with their service dept. Was very happy with amount of time it took. felt like it was in and out. Everything was done right. would come back for service. This was on a used camaro I bought from them two days before. So if this is how I was treated on a used car then I'd buy new from them. Told Ed I have owned 26 corvettes he's on his 3rd. so we hit it off. So what I'm saying I know service and I was very happy with theirs Lyn Adams

MaxineGoldCanyon

Apr 16, 2015

We had purchased a used CTS Cadillac at Coulter previously and had such a great experience when we wanted an SUV, we returned. Salesman Bill Jurczak met us on the lot and was wonderful. He showed us exactly what we were looking for, made purchasing the vehicle fun and relaxing. We were committed to a volunteer project across the city at 4:00 PM and in just a short time Bill had us on our way to the Finance Department where we met Mike Kemp. Mike had been alerted that we were in a rush to get to a volunteer project and he too made sure we were not late to our commitment. He actually made the purchasing of the vehicle interesting but also fun. When we went back to the lot to get the SUV, Bill even had all our "stuff" from our car loaded in the SUV. They are a great team and we appreciate them, their professionalism, and Coulter so much. Thank you for being in our area and having staff that truly care.

GarzaCadillac

Apr 13, 2015

Coulter Cadillac on Camelback was very friendly. They did not push for me to buy the vehicle or any of the options like additional warranty and such. They were patient and allowed me the time to decide if I agreed and wanted to move forward with the offer, and even adjusted the offer to meet me where I felt more comfortable. Great experience all around. We got there a little late and they were willing to stay late, not only to complete the deal but still go over the car with us so we new how to use the Tech. Thanks Coulter Cadillac. Probably the best car buying experience I have had.

Corvette LYN

Apr 11, 2015

Delt with a Mr. Michael Kamp Must say this yet to date was one of the most PAINLESS times buying a car Thanks to you guys at Coulter Mike thank you Lyn Adams Enjoyed myself and did what they said on the time they promised me!

Daren

Apr 1, 2015

I had easiest purchase possible! Dureen was awesome showing me the car and very thorough! Debbie made my financing super easy and painless. Jon made sure all my issues I had with the vehicle were taken care of. This was my first purchase in many years and these three employees made it a wonderful experience!

Cheri

Mar 30, 2015

We have had some of the worst experiences throughout life at the hands of car dealerships. All that changed when we walked into Coulter Cadillac and met Grant LaFrinier. We needed education on a few models of interest. Not only did Grant spend the time we required to get educated , but he found what really was the perfect car for our needs and budget. Since then any time we have needed help in any way...Coulter and specifically Grant, were there to make it all happen painlessly! We will purchase any future cars from Grant at Coulters and continue to recommend all our neighbors and friends do themselves a favor and do the same thing! Down to the birthday greetings and feeling like every employee is always glad to see us...Coulters is a class act.

Bob R.

Mar 30, 2015

Allen Hall found the vehicle that we had been searching for, and provided the price we had hoped to purchase it for. He is knowledgeable about the product and very detailed in letting you know what options may benefit you in purchasing the car hes showing. Allen was always available and courteous during the sales experience. We would recommend Coulter Cadillac, Buick, GMC and Allen Hall to anyone in the market for a vehicle. Theyre truly a class organization.

wendy

Mar 27, 2015

This place is great!!! No haggle easy to work with and they listen to what you want. I never felt pressured to purchase and I had been to a lot of dealers before I made this purchase.

Gary G

Mar 26, 2015

I had the pleasure of dealing with Allen Hall today to purchase my second vehicle from him. His professionalism and exceptional customer service cannot be equaled. His service after the sale is also truly impressive. He has a customer for life in me.

AimeeBDC

Mar 21, 2015

Before visiting Coulter, I had plans to visit a few dealerships to look at some inventory I researched online, so it was my first stop. Needless to say, I didn't need to go to the other dealerships. Coulter had exactly what I was looking for. The staff far exceeded my expectations and did everything they could to get me into the car I wanted. Thanks team!

paulhsmith

Mar 20, 2015

Very professional and detailed. I would purchase from Allen again. He is well versed in his product and takes very good notes. He really gets to the things that are important to the customer.

james

Mar 11, 2015

The Coukter group is a top notch organization. Professional and highly informative. Would repurchase and recommend to anyone looking for the ultimate car buying/leasing experience.

marginaz

Mar 9, 2015

Who knew purchasing a vehicle could be so enjoyable?! Allen Hall was a joy to work with, from beginning to end. He guided us throughout the entire process, answered all our questions, was patient and professional. In fact, everyone my husband and I came into contact with at Coulter Cadillac was extremely helpful. Customer service at it's best!

augushol

Mar 5, 2015

I fortunately stumbled upon Allen Hall as a referral from a patient of mine. I am so thankful that I had the opportunity to work with Allen on my car lease in 2011. Car purchases can be a very stressful and long process. Luckily, Allen made my car lease back in 2011 a flawless and easy process. I knew when my lease was coming up this year that I did not want to work with anyone else when it came to purchasing my car. There is something to say about going into a car purchase knowing that you can trust your salesman. Allen has always been so helpful and kind since the day I met him. He is never in a rush and takes time to assure you when purchasing a car. He does not pressure you at all. He took time to introduce me to all people that would be involved in my car purchase and lease return. It is highly evident he cares about quality of service. He truly is a joy to work with and I appreciate everything he has done for me including helping out with car service, ease with lease return, taking the time to crunch numbers and logistics with me on whether my recent purchase was a good deaI and being an honest salesman. I would refer anyone to him for assistance in a car purchase or lease. Allen Hall is THE BEST!!

K_Ferreira

Mar 2, 2015

We recently had our first child and needed a larger vehicle. We worked with Allen Hall and he provided us nothing short of great service. The whole experience from purchasing from Coulter was refreshing, even down to the water bottles waiting for us in our vehicle at delivery. We have been loyal service customers with Brad Majercin, and this marks our first of many vehicles we will purchase from Coulter Cadillac/Buick/GMC. Thank you for Coulter Cadillac for making the experience of buying a new vehicle easy and enjoyable.

vanhook

Mar 2, 2015

Our sales rep Bill Junczak was amazing!!!! He made the experience so easy and very quick. He was honest, straight forward and does not play "the car buying game" We will always use Bill and send anyone and everyone we know to him!!! Thank you Bill!!!

charlieb

Feb 25, 2015

Both Paul Glans and Allen Hall are a pleasure to business with. My brand new 2015 GMC Yukon is a beauty, from the custom rims to the all leather interior and diamond white exterior. Their team made my lease trade in experience easy and well worth the time. I thoroughly enjoy the comfort style and safety features of my new vehicle, thanks to the guys at Coulter Cadillac.

lmidtun

Feb 24, 2015

Everything about my experience in buying my Cadillac at Coulter Cadillac was great. Bo was great both in the purchase experience and in following up to make sure all was OK. I had a time deadline to meet, and he made sure that all was accomplished in the required time. I will recommend both Bo and Coulter Cadillac to my friends and family when they are in need of a change in vehicles.

EH

Feb 19, 2015

Dennis and Lindsay were fantastic to work with. I had a great experience and will definitely recommend to friends. I will definitely be back when I am ready to purchase again.

fourdbs

Feb 17, 2015

Ordered a 2015 Yukon XL Denali. Dureen was wonderful. We have two toddlers and out of necessity had to bring them to the dealership for each step of the process. The employees never made us feel like they were a bother and in fact on the day that we took delivery and had to do all of the paperwork etc they gave the girls breakfast from the cafe which kept them busy and happy for awhile. Our situation was pretty cut and dry, we knew we wanted the car, we ordered it, and didn't have a trade in, so there wasn't a lot of the normal haggling etc that comes with those things, but the things we did deal with we had a very positive experience! I'd definitely buy another car here and recommend it and Dureen to anyone!

Cas

Feb 15, 2015

I traded in my previous Escalade thinking that downsizing would be a good idea. I soon realized I had made a mistake and immediately set out to purchase another Escalade. My original dealership of purchase was less than helpful, even though I had purchased 2 vehicles with them before, so I branched out my search to Phoenix. I called two Phoenix Coulter dealerships inquiring about a vehicle on each of their lots. The first one told me not to call the second one, that they themselves would find out the information for me and I should buy with them only. After waiting 2 hours for a call back I decided to call dealership #2 myself, Coulter Cadillac on Camelback. I was connected with Steve Savino. He was professional, helpful and kind from the beginning. Steve spent tireless hours searching for the perfect vehicle for me. He never gave up. It took countless phone calls and texts but he stayed in touch and on 2/14/15 he found me the perfect Escalade! I am beyond happy with Steve and everyone I met while in the dealership that day. Everyone was very kind, helpful and accommodating. One person even visited with me while I waited and made the time pass faster. (I think his name was Bill) I was there doing all the purchase negotiations without my husband. I felt respected and heard the entire time. I never once felt like anyone there took advantage of me being a female there on my own. When it's time for another vehicle in our family my new dealership of choice is Coulter on Camelback!! I highly recommend you purchase your next vehicle there too! Thanks guys!

BK

Feb 13, 2015

Alan Hall could not have been more prepared to explain all of the many details on the 2015 escalade. He spent two and a half hours with us. He has offered us to come back and he will answer any questions we might have witch is very reassuring to because of the new features.

cegger

Feb 13, 2015

Alan was very thorough from providing back ground information on the car to making sure we would be covered in the future. Amazing and helpful.

EGalaviz

Feb 12, 2015

Purchased my vehicle on 3/2/15, Greg was great. Walked in, test drove and with no hassles made an honest deal rather quickly instead of all the usual back and forth. Mike was also great, no issues, looked out for me the customer regarding financing and just got the deal done and had me signing papers in no time. Before driving off the lot, Greg took his time to show me how to customize and work all the features.

katherine4308

Feb 10, 2015

They made the purchase process of my vehicle very easy. I spent a total of about 20 minutes on paperwork, then left with my new car. Awesome customer service - I would highly recommend to friends and family!

Summer

Feb 9, 2015

Our buying experience was a great one! Bo was friendly and very helpful! We left with an amazing Escalade! Highly recommend Bo and Coulter Cadillac on Camelback!!!

Jenny K

Feb 9, 2015

I thought that Mercedes had a great experience until I did business with Coulter Cadillac. I would recommend them highly. A great family owned, local dealership that understands the local buyer and has experienced people working at the firm.

dnorto03

Feb 9, 2015

Edward handled our service in a most efficient way and to our satisfaction! All of our experiences at Coulter Cadillac have been very positive. We would not consider another dealership.

wholden

Feb 8, 2015

I was bumped at a stop light and the driver's insurance company referred me to the Coulter Collision Center. Jay was my primary contact at Coulter and he could not have been more patient and cooperative. The bumper on my car had to be replaced and painted. The work was completed in under three days and looks flawless. I highly recommend this dealership's collision services. Thanks, Jay!

Cadillac11

Jan 28, 2015

This was by far one of the easiest and friendliest dealerships I've purchased from. No waiting around for hours to hear back from a finance department, no haggling of prices etc. I would recommend this dealership to my friends and family if they are looking for a time sensitive and positive experience.

vicki1449

Jan 24, 2015

The words do no exist to explain the totally professional and generous treatment I received from Allen Hall. No better experience can be found. I was in constant awe at the way they took care of everything for me. EVERYTHING!!!!! I just joyfully drove my car home. I will never go anywhere else.

ray

Jan 22, 2015

Bo bell an everyone at Coulter Cadillac were very helpful an polite made the experience a very pleasant I would tell anyone I know if they want the best service an most friendly sales people to visit Coulter cadillac

YancyE

Jan 22, 2015

Dennis Starks was a pleasure to work with while purchasing a Yukon XL Denali for my wife. Communication was clear and consistent, Dennis ensured the transaction went smoothly and I was in and out with a new (to me) vehicle in less than 2 hours. Dennis also went the extra mile when he noticed that my vehicle did not have the wireless headphones or remote control for the on-board entertainment system, and located a good used set within the dealership! My kids couldn't be happier, and Dennis did not have to do that, but he did! Thanks Dennis! My wife loves her Yukon XL Denali!

rrcpackers

Jan 21, 2015

Dureen Olson was my Sales Person and she is always a pleasure to work with on my vehicle purchases. Keep up the good work. Thanks again Dureen for all your help and guidance.

ksbedard

Jan 21, 2015

I had been experiencing a tweeting and grinding noise under the hood when I backed out of a parking space and began to turn the steering wheel. I stopped into Coulter Cadillac, my dealership at 12th Street and Camelback, to ask Ed Stralko, my service guru, what the issue might be. He got a technician involved, and they very quickly pulled up the GM bulletin relating to the necessary fix. I was SO proud of myself for how I described the issue because the bulletin called it a "chirping and growling" noise. I was close! In any event, in the course of no more than 15 minutes, the issue was diagnosed and I scheduled the fix for the next day. Ed is always professional, respectful, and courteous and is such a pleasure to work with. He has resolved every one of the few issues I have had since leasing my Regal in October 2013 and has done it with a smile on his face. Oh, and how could I forget this: Yesterday when I took my car in, he said it would take an hour to fix. (He had also told me that the previous day.) And it took an hour to fix! It's very hard to find this kind of quality service in this day and age. Thank you, Ed!

MarkH

Jan 20, 2015

After shopping around, I contacted Greg Smith, he found the perfect CTS for my wife. She was thrilled with the beautiful car as I was with the excellent service and follow up. Lindsay had all of the paperwork ready and made the whole process very simple and easy. Thank you Both!!

mregor

Jan 19, 2015

Took my car in for recall work. Called Ed Stralko, Service Manager and he confirmed my car needed the recall performed. He ordered parts and scheduled me on my off day. I showed up and was immediately met by Ed who had already completed my work order so all I had to do was have a cup of coffee and a doughnut while work was done. Half hour later my car was done.

y2krtaf

Jan 19, 2015

I needed to have 2 recalls,and some warranty work performed on my car,and could not have had it handled by a more capable group.Communication was excellent,and all work done properly.Very impressed.Thank you Ed,Bill and folks who performed the work!

D

Jan 19, 2015

Ed Stralko is the primary reason that I continue to have my Cadillacserviced at Coulter-Phoenix. His knowledge, dedication, professionalism and kindnessare second to none and in my opinion, he is a true asset to the Coulter team.

Kathie

Jan 17, 2015

Both Dennis and Debbie made our trip to Coulter worth every mile from the Tucson area. The car was just what we wanted. They were very kind and easy to work with. We would come back.

pabloFranko

Jan 9, 2015

Ordered me the exact truck I wanted. No tricks or the usual dealer games to increase the price. Would recommend Allen specifically to anybody who needs a new car.

bhoustatgmail.com

Jan 6, 2015

My wife and I had some pretty extenuating circumstances, things that required our finance manager to really go out of his way to make the deal work. We were fortunate enough to work with Mr. Kemp, who made it feel like his personal mission to see us get into a better situation and vehicle. At one point I called him several times in one day and remember telling him "it's your favorite pain in the butt calling again", he just laughed and assured me it was fine! Aside from going the extra distance, he did it with a smile and reassurance that is a very rare commodity in car sales. A special thanks to Mike Kemp and his whole team an Coulter. You've earned a customer for life.

Stephen S

Jan 3, 2015

I came in to Coulter Cadillac on Black Friday 2014 looking for the Black 2012 Buick Lacrosse that I had been eyeing for the past week. I met with Bill Jurczak and asked him about it. He said sorry but that car was sold a few days ago, but I do have a New 2013 fully loaded Black 2013 Buick Lacrosse that I think you would love. He was correct. I saw it and I wanted it. Thanks for the excellent job and professionalism you and your team showed me that day.

William

Jan 3, 2015

I recently purchased a slightly used 2011 Chevy Impala from Coulter Cadillac. Bill Jurczak and John Wacker exceeded my buying experience such that, they were totally open and honest. Bill and John didn't deviate from the price that was negotiated and made my buying experience relatively painless. I would certainly recommend Coulter Cadillac, Mr. Jurczak and Mr. Wacker to friends and relatives.

eddie44

Dec 31, 2014

I took my vehicle in for a simple recall problem. Ed was very welcoming and professional. The work was completed in record time while I waited. THANKS,

AMC

Dec 31, 2014

With the professionalism, expertise, knowledge of my needs, I was able to trade Higgins (my 2012 Verano) for Maverick (my 2014 Verano). When I made contact with Mr. Farney, I did say I wanted a sassy, saucy Verano. Though Higgins was a fantastic car (he had 68,000 miles of faithful service), Coulter presented me with an offer to purchase Maverick. Maverick has a few more bells and whistles than Higgins (though he made young men truly say - That is a sporty car and it's a Buick?!? Kudos to GMC!). Maverick and I smoothly glide down the roads of the valley.Coulter is a fantastic dealership for every nuance of car buying, servicing, whatever are one's needs. Car dealers, as well as other businesses, could certainly learn from Coulter about being a true to customer service provider.

adriana

Dec 30, 2014

Bill Jurczak made my purchase experience easy. I purchased a 2015 GMC Acadia. He was friendly and very professional. I will definitly recommend him and Coulter on Camelback.

Twowheeler

Dec 29, 2014

I worked with Dennis Starks who made the overall purchase totally stress-free! The whole Coulter team I encountered was professional and friendly. They exceeded my expectations of how a car purchase should be experienced. I am a fan of Coulter Cadillac!

Satisfied Customer

Dec 28, 2014

I decided it was time for a new vehicle and stopped at Coulter Cadillac to look. The first salesperson I saw was Dureen Olson and when she told me who I had purchased my last vehicle from at Coulter, I was amazed as my last car was purchased 9 years ago. Dureen is an exceptional sales professional with the patience of Job. Dureen looked until she found the particular car I wanted and waited for me to make up my mind without being over-bearing. I recommend her highly. Kudo's to Dureen and Rick Baena.

dennis

Dec 27, 2014

My wife and I dealt with Bowe ( Bo) Bell on the purchase of our new Cadillac. The treatment and service we received from Bo, was outstanding We will recommend Bo, and Coulter Cadillac to our friends. Dennis Garrett

Jendworschack

Dec 23, 2014

I was in the market for a new vehicle and came to Coulter to check out the Buick Encores. I worked with Bill Jurczak who did a great job providing access and information to both 2014 and 2015 models, with a variety of options for comparison purposes, and then he provided pricing options on a couple of different selections. I haven't bought a new car in 20 years, and this was a big decision for me. Bill was friendly and professional without ever being pushy or making me feel pressured and as a result, the experience exceeded my expectations and I am very happy with my purchase.

Ppohl

Dec 15, 2014

We just purchased our second automobile from Allen Hall in as many years. My experience with this purchase was truly exceptional. Allen is a consummate professional. He is a gentleman, friend, and resource before he is a salesperson. His patience, attention to detail, genuine interest in his customer, kindness, follow through, and general knowledge are unusual in this day and age. The quality of service he provides is, in my experience, unheard of. I highly and without reservation recommend Allen for any car buying need. You will not be disappointed.

claudia

Dec 12, 2014

We just got a white SRX and we love it! We would highly recommend Allen Hall, he's professional, friendly and a pleasure to work with. He made our experience at Coulter one that will bring us back for yet another car when it is time to say good-bye to this one! Thank you so much!

Adam Gavin

Dec 10, 2014

Really thought I would get more for my truck and when I saw the amount for $2500 and stated concern they immediately came back and offered $3500. This makes me questions the integrity of the inspection process to price a trade in vehicle. It was the end of the day, did the gentleman need to leave? I didn't get a very thorough explanation for such a low offer but I would like to suggest that there is a point system established that you can review with the customer versus talk fast and put the deal in front of them. Get 'buy in' first, we have needs, this is the reason we are here; please make a better point to understand them and help us understand more about the business. Don't allow people to be scared to visit a car dealer, make it a good and educational experience. The more knowledge the consumer has the better the process the better you have return business.Overall Bill is excellent. By far the best dealer I have ever worked with.

Coxgift

Dec 9, 2014

I selected Coulter Cadillac because of Allan Hall. He was highly recommended by a family member and friends within the community. From my first phone call, Allan was kind, friendly, and the most competent professional. Before I arrived at the dealership, he had researched the inventory with care and attention to detail. The first car he showed me was the one I finally purchased because it was perfect for me. I would not have purchased a Cadillac if it had not been for Allan. He was careful in teaching me about all the new technology and maintenance, so I have loved driving the car from the first moment. Allan created a wonderful experience for me and in the purchase of a new vehicle.

dnorto03

Dec 8, 2014

From the initial engagement with our sales guy, through financing, through delivery, through follow up on "We Owe" items, I have NEVER had a better experience purchasing a car and would not consider going ANYWHERE else at this point! Painfree! No Aggravation! No long Waits!

larryahall

Dec 6, 2014

Allen Hall, our Sales Consultant at Coulter Cadillac, has become like an old friend and is our favorite "go-to" person whenever we want to look for a new car as we trust his knowledge and expertise. We were able to sit in many cars and view their various features --which were explained to us by Allen. He always gives us his time and full attention with enthusiasm and caring. Ultimately, he was so instrumental in our selection, especially helping with all of the exterior and interior color choices and combinations. Our new 2015 Acadia was in beautiful condition and Allen set up our Bluetooth and OnStar along with demonstrating other functions at the time of delivery. The Dealership also put on the special hubcaps that we had saved from our last Acadia at no extra charge. Everyone with whom we came in contact at the dealership was extremely friendly and helpful. We always highly recommend Allen Hall and Coulter Cadillac to our friends and family as being trustworthy, fair, and accommodating. Thank You.

Hcagle78

Nov 27, 2014

We just dropped by on a whim because we were in the area and I remebered seeing a car I liked online. Although we probably didn't look like potential buyers, we were greeted by Bo and he was very helpful. He treated my personal situation with tact, which was much appreciated. The process was quick and painless and I left there with a fantastic car. He was also able to answer a question about a feature of the car that a previous salesman at another dealership could not. I would definitely recommend the dealership and advise they ask for Bo Bell.

Baschaub

Nov 24, 2014

We have purchased many new vehicles in our time. This dealership is top of line we feel, they were friendly, very informative with knowing every answer and if not they found out. Take the time to go over every detail of your vehicle with you. We will defiantly use this dealership again one of the best in United States not just Arizona.

kraller

Nov 24, 2014

Bo Bell's easy going, non pressure sales approach was exactly what I was looking for. During the test drive, I don't believe he even talked about the vehicle, just let me "experience" the car. He let the car sell itself. If it couldn't, I wouldn't buy it anyway regardless of how he tried to "sell" it to me. When it came to pricing, they didn't do that idiotic "let me go talk to the manager" technique and then walk away for 10-15 minutes and then come back and start the even more ridiculous "pitch". We walked over to the guy's desk together, Bo told him (right in front of me!) what I was looking for, he put the numbers together, asked if that worked for me, and done. Well almost. I wanted to go look at one other car before I decided. They said fine and let me walk out the door without any BS of "well, what can we do to close a deal today?" Imagine a dealer confident with their product that if you try a competitor's, you will come back for theirs? Now the closer. I went and looked at the other car and got the exact opposite treatment. Got all the old pitches and techniques. And though I did like their car slightly better, I got up and walked out and went back to Coulter. I had no desire to deal with those other guys, regardless of what they were selling. Coulter treats you like you are intelligent, an adult and a person, not just a sale. Well, at least that's how Bo Bell treated me.

Cherzl

Nov 24, 2014

This was our first time to Coulter Cadillac, we're from Tucson area. The sales associate, Gregg Smith, was knowledgeable, professional but most of all treated us like old friends ! Gregg is a total pleasure to work with and we would recommend him anytime. Debbie Niles handled the paperwork and she is an absolute delight! Great people, no pressure, no tricks, just excellent service !! Thank you Gregg and Debbie !!The Glenns

savewsandy

Nov 22, 2014

My boyfriend & I have been going to Buick Dealerships this past week, when we came toCoulter Buick on Camelback, we were greeted by JUSTIN F. CAVAZOS, he is a young gentleman but we were very impressed by his knowledge of understanding what we needed and the price range that we could afford. He showed us several SUV'S AND WE CHOSE THE 2015 BUICK ENCORE. IT IS BEAUTIFUL, ROOMY AND FITS OUR NEEDS.THANK YOU JUSTINJIM & SANDY

Jerry Chruma

Nov 21, 2014

I had pretty much made up my mind that I wanted to buy a 2015 Buick Enclave before I even went to the dealership and I wasn't looking forward to what my previous experiences have taught me would be a real hassle with buying a new car from a dealership. To my surprise, my experience with Coulter was very professional and pleasant. Bill Jurczak met met in the parking lot while I was eyeballing some Enclaves and introduced himself. I found him to be a very straightforward, nice guy who has been in the business a long time and knows how to treat a customer. He took me on a test drive and when I told him that I was interested in buying, he and Rick Baena made the process pretty-much seamless and painless. Bill and Rick both exemplify the Coulter mantra of making sure that the customer is totally satisfied with their car buying experience at Coulter. I appreciate how I was dealt with and would not hesitate to recommend them to anyone looking for a new automobile. Thanks, guys!!

karlyfletcher

Nov 20, 2014

I have come to enjoy the many qualities a Cadillac has to offer. After buying a base model SRX I quickly realized I needed more creature comforts and decided to trade on a 2015 feature rich SRX. All I needed to do was call Grant and he found what I was looking for, negotiated the deal, and I drove my trade in and signed the papers with Lindsay and drove away in my new SRX. No time in dealership, far deal on new vehicle, and signing was very quick and painless. A great team in Grant and Lindsay once again made me a happy customer. Thank You both for all your help.

mzoroya

Nov 15, 2014

Hello to All. First, let me tell you I have purchased many cars from Coulter since I moved to the Valley in 1981 from Omaha, Nebraska...Go Big Red!! I only buy cars from them. They are still family owned and you can tell. Nothing like the big chain dealerships where you're attacked the instant you walk in the door. At Coulter, you are treated like you would want to be treated if you were them. Just feel free to look...ask questions...ok to come back tomorrow. Obviously, they still want you to buy today...BUT...as long as you buy from them...whenever it's easy for us...it's ok with them...no pressure. I have dealt with Bill Jurczak on several of my purchases and would highly recommend him. He's been in the business for years and has been at Coulter for over 13 years. Stand up guy...straight up...no BS...he gets it. Plus, Coulter does what you ask. My wife HATES with how ever many exclamation points are required...the car buying experience...and whenever I can finally talk her into it...her only restriction is we have to be out of there in an hour. So we go look...decide on the car...I let Bill know when we'll be back to buy the car...it's ready and we are out of there in LESS than an hour. This is one of the few surviving family owned and operated dealerships...let's all help them keep it going!!Thanks Bill!!

S Kahn

Nov 13, 2014

Allen Hall made the buying experience pleasurable and without any hassle.He delivered superb customer service during the negotiations and during delivery.I plan to purchase from Allen again in the future.

jtc-2010

Nov 13, 2014

When we walked in the dealership we felt at ease, because we were not followed by salesman. Bill Jurczak made we feel comfortable and patiently answered our questions and concerns. He helped us to find the best deal and worked with us to meet our requests. His friendliness made us feel relaxed and pleasant in this buying experience. Thank you, Bill!

phxinterests

Nov 9, 2014

Allen Hall was genuinely interested in my customer satisfaction. He took time to explain the vehicle and answer my questions. I was very satisfied with my experience.

scc17825

Nov 8, 2014

Greg Smith and his team made the buying experience great. No pressure, no dog and pony show like some dealers. Both Greg and Rick were extremely knowledgeable and made the transaction very easy. Shopping and buying cars, no matter what the brand can be exhausting and frustrating, but this was a very positive experience. Would recommend Greg and the Coulter company to anyone. Love our new SRX.

RachelBell

Nov 7, 2014

Allen Hall took great care of my and ordered my new GMC Terrain to the exact specification that I was looking for. The process was quick, smooth and absolutely a pleasure. Allen took the time to walk me through the whole process from ordering the car to showing me how everything in the high tech car worked once he delivered the car to me. I would not hesitate to recommend Coulter Cadillac and Allen Hall to anyone looking to buy or lease a new car. Paul Glan assisted Allen to help make the process quicker and Mike Kemp made the financing easy and painless.

bmpaddack

Nov 6, 2014

Dean made me me feel very comfortable. He explained everthing to me about my 2014 CTS Sedan (in detal) I liked that. Dean is very knowledgeable, no hassles, no pressure. This is my 2nd vehicle with Coulter Cadillac and they know how to treat their customers. Thank you Dr. Dean and Debbie Niles. Georgia makes very good sandwiches and quesadillas.

James Regan

Nov 4, 2014

Marty Katz took great care of me, always taking my call and very responsive to my questions. I personally hated buying cars up until working with Marty and Coulter. Will continue to do business with them in the future.

34chevrolet

Nov 1, 2014

Bo Bell is the best went out of his way to be there on his time off. & genuinely cares about his service. He walked me through the whole process of buying & explaining everything in detail.I would HIGHLY recommend Bo if you are interested in & new or used car.

t.riley

Oct 31, 2014

Dealing with Allen Hall has been a great pleasure. He ensured the purchase of a pre-owned vehicle was up to the standards of any new vehicle, and made sure exterior blemishes were corrected to perfection.

Bill Bennett

Oct 28, 2014

Excellent personal service and attention. When you walked into the salesroom it was all about you and how they could help you. Overall a great experience.

Allan Martin

Oct 28, 2014

My sales rep, Marty Katz, is absolutely the best. 16 months after taking delivery of my '13 Escalade Platinum, Marty continues to support my service needs, as though he is making a new sale. Very Happy. Allan C. Martin

brian.kiel.3

Oct 27, 2014

This was a great experience. Very simple and painless. I stopped by on my way to work at around 8 am to test drive a car I found online. I came back at 2:15 and was on my way with my car at 4:30. Bill was great to work with.

katheyslayter

Oct 24, 2014

Allen Hall was wonderful listened to our needs and conserns. We bought a GMC Terrain that really meets our needs. We will recommend Coulter and Allen hall to our friends

sandiphifer

Oct 21, 2014

We just purchased a SRX from Bo Bell and had a very smooth and comfortable experience.Bo was very knowledgeable and seemed to listen to our needs, our desires and to our budget. We had spoken to Bo on the phone prior to visiting the dealership and he was totally prepared when we arrived. His sincerity and presentation regarding the purchase of the SRX was a huge factor in our decision to move ahead. We appreciated Paul Glan's approval in the completion of our purchase. Both men were very professional and represented Coulter with Class.We will gladly recommend Bo Bell to family and friends in the purchase of their next automobile. Thank you Bo and Paul for your very professional customer service and we look forward to our continued relationship in the future.

pmuscenti

Oct 20, 2014

I have complete confidence and trust in Allen Hall. He is professional and I have purchased 6 Cadillacs from him. I have refered friends and clients to him.

freedomgal8

Oct 20, 2014

This transaction was the absolute easiest one I have ever encountered in buying a vehicle and comparable to when I bought my 2009 Pontiac Vibe from Ken Bowers at Coulter Cadillac in Tempe at the end of 2008. I had not planned on getting a new vehicle but my Vibe got totaled when a woman ran a red light and ran from the scene on Monday October 13 2014. I had narrowed my choices to Toyota Corolla, Nissan Altima, & the Buick Verano - all with 5-star safety ratings. I didn't choose the Altima for a couple of reasons: the interior seemed kind of cheap and I did not like the level of visibility of the rear of the vehicle from the driver seat. This left the Toyota and the Buick which after much comparison between insurance cost, purchase price, etc it would have been foolish not to choose the Buick. Bill, my salesperson at Coulter on Camelback, was personable, did not high pressure me, and allowed me to feel comfortable with the time frame that I wanted to work within. He answered all of my questions and made the sale extremely easy. After the traumatic experience of the hit and run I so appreciateed the way in which Bill exercised his people skills and patience; helping me to get the best deal. I actually love Buick and I had an old 1985 Buick Skylark Limited Edition of which I was the second owner. I sold it to a coworker for his college age daughter when I purchased the Pontiac Vibe back at the end of 08 and its still running. no doubt my beautiful Verona will also get many great miles on it. As I told my salesperson, Bill, the difference between the Toyota Corolla and the beauty of the Buick Verano is like comparing chopped steak and sirloin.

Dustine Hannum

Oct 13, 2014

Bo made my car buying experience an easy and enjoyable one. I would definitely recommend him to anyone in the market for a new car.

Escalade All the Way

Oct 7, 2014

Dennis Starks did a wonderful job in assisting me with my used car purchase. I stopped by to check out GMC models and found a Cadillac Escalade that fit the bill. The processing was quick and the vehicle was checked over and detailed before delivery to me. I could not have asked for better customer service. Most of us are reluctant at visiting auto dealerships because of the sales hipe, but I did not experience this at all with Coulter. I will definitely be returning to Coulter for my next purchase, and of course, ask for Dennis Starks.

PeeDee2803

Oct 6, 2014

Allen Hall is the reason I bought from Coulter. He is the most knowledgeable car salesman I have ever felt with. The Buick is everything he said it was.

mary.m.blanchard

Oct 2, 2014

Allen Hall was the reason I choose to purchase my GMC Terrain. The personal care with which he researched the best option for me and my auto needs was very much appreciated. Allen was thorough in explaining the lease options and in reviewing the features of the individual models that I test drove. Allen, Paul Glans and Lindsay Coulter, all were instrumental in providing a great purchasing experience. My decision to purchase a vehicle at Coulter ultimatley came down to their great customer service and knowing that I would have a great service relationship to maintain my new investment.

kdianovich

Sep 29, 2014

We recently purchased our second SRX from Allan Hall. He is very detail oriented and ensures that you are completely satisfied. Allan and Paul Glans provide impeccable service from the moment you begin looking to the completion of the purchase. We do and will continue to always recommend buying from Coulter and these two wonderful professionals! Thank you for making our car buying experience a refreshing one!

joshmellbergpa

Sep 26, 2014

We pre-ordered the 2015 Escalade through Allen Hall. He was very thorough and always available to take my calls or emails. I never experienced anything but upmost consideration and helpfulness from him.

D. Burr

Sep 25, 2014

Ed Stralko was great with his prompt technical assistance in providing us with an extra key. My experience with Bo Bell was quick and painless. He is extremely professional and he was able to help me handle this matter in a very timely fashion. It was a wonderful experience overall.

Jack Kriegh

Sep 22, 2014

The day started with a dead battery. I called Cadillac Roadside Assistance who pulled in Coulter. The technician arrived early, in a clean well marked vehicle. He was professional and considerate through the entire experience--a real template for "getting it right".

Kathrynvm

Sep 20, 2014

Bill is a skilled listener. He very quickly understood my priorities and identified vehicles that would fit my needs and budget. He was friendly and helpful, and he worked hard to get me the best deal. I would use him again in a heartbeat!

thehaggs_8

Sep 15, 2014

Bo Bell, my sales rep and Mike Helm,, Finance Manager, went out of their way to help us get into our new lease. They could have easily denied us and sent us packing, but took the time to listen to our current situation, and help us get out from our 2007 SRX and into a Buick Verado and lowered our payment $125 month. Due to a medical disability which has kept me off work since Nov 2013 and hence, having medical bills sent to collections and having fell behind on some bills brought our credit scores down considerably. We needed to lower our monthly auto payments and with the help of Bo and especially Mike, going to the bank taking the time to explain our situation, the dealership was able to help us. It's so nice to be treated with respect, acknowledging we are good people, just having some "life situations" which we needed some help with. We were not just treated as someone with a "low score" and at first review branded as not going to be able to "make a deal with", and hence then treated with disrespect, and shown the door. This actual experience had just happened with the local Hyundai dealer days previously. So thank you Bo and Mike for recognizing our need for help and taking the extra time and effort to get it done! And wow, how much nicer is it to drive a Buick than a piece of Hyundai!

jjcyga

Sep 14, 2014

Allen Hall and Brad Majercin were absolutely fantastic This was by far the most pleasant car buying experience I have ever had. I will recommend Coulter and these two fellas to all my friends.

Azgort

Sep 13, 2014

This is a great dealership. Excels in sales and service and commitment to serve the customer in all phases of a car purchase.This was my third purchase at Coulter and I'm sure I will return for my next purchase.

LuvMyEscalade

Sep 13, 2014

Bo Bell found out exactly what we needed, and personally made the deal happen. A man of his word, Bo is the consummate professional. The BEST new car buying experience by far. Mike Kemp made the financial aspects a breeze. Glad to be at Coulter Cadillac.

Beth Elling

Sep 10, 2014

Allen Hall was such a kind, informative and very patient salesman. Always with a smile. He spent a lot of time with us explaining everything from picking out the right car for me and explaining all the qualities of this car. I would recommend Allen Hall and Coulter to everyone. Thank you!

RustyRea1

Sep 8, 2014

We thoroughly enjoyed Bill's quality service, professionalism and warmth of personality. We will not hesitate to talk first to Bill should we have any future vehicle needs.Rusty & Annie Rea

k.ccooper50

Sep 5, 2014

Buying a new or used car you expect the sales staff to be friendly and courteous. But at Coulter Cadillac I had interactions with everyone from the employee cleaning cars on the lot to the sales manager and they all went above and beyond. Greg Smith and Mike Kemp's courteous and professional approach made this a pleasurable experience. Their no hassle, no pressure approach combined with an excellent new and used inventory made this a pleasant experience. I would highly recommend this dealership and staff for your transportation needs.

wcoolidge

Sep 3, 2014

I have purchased several cars and it is usually a rather difficult and unpleasant experience overall. This one was truly different. We had an agreement already in place and everything was completely ready when we arrived. Seamless and hassle free!

karlyfletcher

Aug 21, 2014

Need a new tow car for my RV. Called Grant and within an hour he had gotten exactly what I was looking for. Coulter had the vehicle prepared when I pulled in and within an hour was on my way. What a great way to buy a vehicle. I will never go anywhere else.

Edie Kelsall

Aug 16, 2014

Allen Hall was the most friendly and helpful person that I have ever meet when trying to buy a new car. He asked me what I was looking to buy and then he helped me find exactly what I was hoping tofind. When I decided to buy the Enclave he was able to make this purchase easier than I expected.I dread going to buy a car because of the type of people usually you find selling. Allen Hall made this a good experience and I would recommend him to anyone that is looking to buy a car.Thank you both Allen Hall and the company Coulter Cadillac that made this a good experience.

chrisnlitt

Aug 15, 2014

Dureen is great! Bought my 2014 Sierra from her recently ... I had a very specific package in mind and she put in the effort to find the exact truck I had in mind. Very knowledgeable and professional. I wouldn't hesitate to buy my next truck from her or recommend her to my friends and family. I highly recommend giving Dureen and chance to earn your business. - Chris

kpreach

Aug 8, 2014

I had a wonderful experience buying a vehicle from this dealership. Wes was very helpful and honest. The dealership worked hard to get everything that I needed to purchase my vehicle.

Mkintner

Aug 7, 2014

Bill was fantastic - helpful, honest and most importantly, willing to deal! If you're looking for a great deal on a used car at Coulter Cadillac - go see Bill! Thanks again Bill for the great service and the great deal! - Mike & Amanda

dbraswell

Aug 5, 2014

Dureen Olsen, sold us our new 2014 SRX. She is such a professional! This is our third Cadillac purchased at Coulter. Dureen likes to say she "appreciates the opportunity to earn our business." She has earned our business because we keep coming back! Thanks Dureen for all you do as our advocate by making the car purchasing experience such a pleasant, enjoyable and professional one. Also, a big thanks to our service representative Bill Large for his caring attitude every time we bring in our Cadillac for a tremendous service experience. Finally, to Paul and Debbie for working hard to make the paperwork process a wonderful experience. Thank-you Coulter family for allowing my wife and I to be satisfied life-long Coulter Cadillac customers. We highly recommend this dealership!David and Rhonda Braswell,Phoenix, AZ

qua72rtz

Aug 4, 2014

We recently leased a 2015 Cadillac Escalade from Coulter and couldn't be more pleased with our experience. Our sales person Allen Hall treated us like family and everyone who we came in contact with went above and beyond to ensure our comfort and happiness. Thank you to the team and especially Allan & Paul!

Dsrosey2

Aug 2, 2014

This was the best car purchase experience I ever had. Bo Bell was excellent. There was no pressure. No going back and forth. Just let him know what we wanted to pay and he worked it out. Everyone is very friendly and professional. Debbie Niles in finance is amazing. She made signing paperwork fun. I would love to buy all my future cars here.

yvonne lewis

Aug 2, 2014

I worked directly with Dennis Starks, on two purchases from Coulter Cadillac & GMC and both experienceswere pleasant, professional, and complete. Thanks for a pleasant experience, I would highly recommendthis dealership and Dennis Starks.

karen.coover

Aug 1, 2014

This was the single best car buying experience we have ever had. From the initial contact with John, the Internet Manager, to the paperwork with Debbie in Finance, it was seamless and pleasant. We were in and out in less than an hour with a great deal on a new car and a good price for our trade. We would gladly refer anyone in need of a new vehicle to Coulter Cadillac.

Swashington

Jul 31, 2014

I have purchased 6 cars in the past and this was by the far the best car buying experience that I have ever had. Bill Jurczak was extremely pleasant, helpful, and knowledgeable. Everyone was professional and friendly. It felt more as though I was dealing with friends rather than salesmen. I was able to purchase the 2014 Terrain that I have had my eye and been researching in less than 2 hours including the test drive. I would not hesitate to recommend Bill or Coulter on Camelback to anyone that I know. I am very pleased with the overall experience.

lmwilda

Jul 25, 2014

I received excellent service from all parties involved in the recent purchase of a 2011 Certified Pre-Owned Escalade. I highly recommend this dealership. I worked with Sales and Service and everyone I dealt with was professional and friendly. My husband went back 2 weeks later for the purchase of a 2014 XTS and again the experience was great.

karlyfletcher

Jul 25, 2014

Trading a 2013 Cadillac Escalade on the new design 2015 Escalade. Grant Lafrinier and the Management team were so professional and caring that the decision was a very easy one to make. Mike Kemp handled all the paperwork and Lindsay Coulter was there for support. Car buying can be an enjoyable experience!!! Thank you all.

las2222

Jul 24, 2014

Best car buying experience I've ever had. I came to Coulter after a long frustrating search for a car at several local dealerships. Hours wasted haggling for penny's on cars I really wasn't that excited about. Then on my way home I stopped in at Coulter on Camelback to take a look at the La Crosse. The dealership was so relaxed. Bill Jurczak meet me in the lot with a big smile. He sat me down and took the time to find out what I was really looking for. He knew his inventory well and brought out 3 cars that would fit. He was so entertaining the time just flew by. I would highly recommend Bill and the dealership to friends. They were professional, very courteous and honest. Great customer service from both Bill Jurczak (sales) and Lindsay Coulter (finance) I left feeling I got a great car at a great price.

swmiller650

Jul 21, 2014

I bought a used Mustage from Bill Jurczak this weekend. Bill's customer service was very professional and accomodating. He handeled the transaction very, very well.

jdeblaey

Jul 14, 2014

We have bought three cars from Allen Hall and recommend him highly to any person purchasing new or used vehicles. He is easy-going and down-to-earth and always professional, polite, honest and kind! He makes the experience very enjoyable and we highly recommend him to anyone in need of a new or used vehicle. He is detail oriented and always goes above and beyond what most salespersons do for their customers. He is attentive to any needs or problems with regard to future service and is always helpful!

Atomik81

Jul 10, 2014

This is my second time using Coulter collision to repair my 2011 Ford Flex and I must say that they did an excellent job yet again!! The shop was originally recommended to me by Bill Jurczak in the resale department who said they did great work, he wasn't wrong. In both situations where my car had been hit by someone else they were able to flawlessly repair the dents and match the paint perfectly (which isn't easy to do on a car with metallic fleck paint). These guys are pros andJay and Riley are extremely friendly and always go the extra mile to ensure 100% satisfaction. A+++++++++ guys. Thanks again!!

vwsann11

Jul 10, 2014

Walking into a dealership always makes me feel uncomfortable because I'm a college student and I would doubt anyone would take me seriously. However, that's not the case at Coulter. Despite my age and looks of not being a serious buyer, the entire staff treated me with as much respect as they would any adult looking for a car. Dureen Olson was exceptionally professional with me but also made me feel comfortable and at ease being in the dealership. What took me by surprise was how she was able to help me find exactly what I was looking for. She was able to understand my needs in a car and my financial situation and find the perfect fit. I am more than sure, by the little interactions with all other employees, that all of the sales professionals are just that, professionals.

funride

Jul 9, 2014

Allen Hall has been our salesperson now for three vehicle purchases. We consider allen a friend and more than just a car salesman. His personality and professionalism is why we only go to him.We just purchased a new SRX and everything always goes perfect. I whave recommended Allen to many of our friends and they too have bought from Allen, with the same level of trust.

airparklogistics

Jul 8, 2014

The staff at Coulter are very professional and helpful. They answer all questions and help you make the right decision when buying a car. I would never purchase another car without consulting Allen Hall and the associates at Coulter.

jiamepedro

Jul 7, 2014

Everybody, from the receptionist to Sales and other Administrators made this a very easy purchase. They went out of their way to make sure we were comfortable, and answered all our questions and concerns.The employees listed below, went beyond just doing their job.

pgibbs22

Jul 7, 2014

Being a Sales Manager myself I am probably over critical of people trying to sell me a vehicle. Bo has to be the most professional sales person I've ever seen in a dealership. Every detail I asked was answered in a timely manner. Follow up was within 24 hours for data requested from parts or service. Bo took care of this. I normally would need to attend to this myself at other dealerships. Bo listened intently to my needs in a vehicle which I thought were considerable. I did purchase from Bo who matched me with a great choice and made the experience pleasant and not unnerving which is what I normally expect. The best way I can describe the experience is I felt as though I was at a private country club being waited on by a personal assistant. Incredible!

Teresa Karpinski

Jul 5, 2014

This car buying experience was easy. Marty worked with us and we got a great car at a fair price. I look forward to driving my 2014 ATS.

hvs0426

Jun 30, 2014

Allan was a pleasure to work with. He was very pleasant; not like other dealerships that made us go from manager to manager to "strike a deal". This is NOT the way Coulter Cadillac works. Allan is a real gentleman and called us by our first names every this he spoke to us. My husband and I are very pleased with Allan and other folks we have worked with in service such as Brad Majercin. We will be definitely bringing our new Cadi back to Coulter for regular maintenance and other work that may be needed in the future. Hooray for a modern way of selling a car. Kudos to Coulter!

Ogamboa1889

Jun 24, 2014

Bill was a great person to do business with we came in to look at cars and ended up purchasing one due to great service didn't feel pressure to buy. Was given options and felt like they cared about us and our own person situation, will be back and recommend to friends abs family.

charliedhall

Jun 24, 2014

I was extremely pleased with my overall truck buying experience. I met Allen Hall and told him exactly the 2014 GMC Sierra I was looking for. I was very specific and the exact truck wasn't available in the Southwest. Allen ordered the truck exactly to my specifications and it arrived 5 weeks later. The overall process was amazingly quick. I was in and out with the new truck once it arrived in under 2 hours. I couldn't be happier or more impressed. I would highly recommend Coulter Cadillac Buick GMC to anyone looking for a hassle free experience with customer service and friendly people that go above and beyond. Rick Baena helped with the financing and was able to provide a rate better than GMC offered.

Cbirth

Jun 23, 2014

Allen Hall , I would recommend Allen too everyone I know to buy a car from . The honesty and integrity is exceptional he truly cares about anyone walking into the dealership . I assessed a 90-year-old man who was in the army for 37 years this gentleman has bought seven cars from Alan never has Alan disappointed him . Myself I saw firsthand why over all of these years this gentleman has going to Alan I recommend him 100% . Thanks , Alan . Cherri Birth

mjschmenk56

Jun 19, 2014

I was completely satisfied with my experience at Coulter Cadillac. I successfully leased a new Cadillac SRX and everyone was very profession and helpful. I am loving my new vehicle and I will continue to highly recommend Coulter Cadillac to my family and friends.

scott324

Jun 19, 2014

The sales person and assistant service manager were very easy going and helped me understand the process with getting my car and I really appreciate them taking the time to help me.

chino14

Jun 18, 2014

Good experience. No pressure to buy. When I decided to purchase the vehicle all the paperwork was ready and I was in and out in less than an hour. Both Bill and Debbie where great to work with.

tpwoods2576

Jun 16, 2014

Coulter Cadillac, and particularly Allen Hall, offers the pinnacle of car buying or sevicing experience. I have been a Coulter customer for over 30 years, and my automotive decisions are driven largely by desire to styay with Coulter and my friend, Allen Hall. Unbeatable!

andreachacon33

Jun 16, 2014

As a first time buyer, I was extremly nervous and afraid about coming to a dealership and buying my fist car. Dureen was my sales woman and she completly relieved me of all my anxiety. She thoroughly explained the entire process, gave me all of my options and really helped me to figure out what was best for me. She always made sure we were on the right page and always asked if I had any questions or if I needed her to repeat something one more time. She was very friendly and polite and showed great customer service. I will highly recommend Dureen to my family and friends! Debbie was also very helpful and again explained all my finances so that I understood compeltly what was going on. I had a great experience at Coulter Cadillac and am very thankful for their help!

Marti26

Jun 15, 2014

Allen hall is the most thorough salesman you will ever meet. He takes you through every step of the process of buying a vehicle even if it was my fourth escalade. He is professional, kind and efficient person that will make you purchase very easy. If you have any question about your car or truck he knows the answer or finds it immediately. Go buy a car today from Allen hall. You will be delighted

BSRS

Jun 14, 2014

My husband and I have been looking for a 2013 Pathfinder for a few weeks. We had reviewed the used vehicles on cars.com and Roger called and emailed me back and was very low pressure. This was the 3rd dealership we had visited late on a Friday evening. Roger was gone however Dennis stepped up and helped us. He was extremely courtesy...and fast to meet what we wanted for an out the door price. Though we had our own financing Rick ran the numbers as was able to get close enough that we went ahead and moved forward with theirs. Overall...the vehicle was in exceptional condition for a used car and we would buy from Coulter again since it was such a low hassle great experience!

tristen

Jun 14, 2014

Buying my SRX at Coulter Cadillac was the best car buying experience I've ever had. My salesman Don was fantastic and didn't pressure me into something I didn't want or need, and the service team was very accommodating and took care of all my needs quickly. They all treated me with courtesy and professionalism. I would definitely recommend family and friends to buy a vehicle from Coutler Cadillac.

lisabguerra

Jun 13, 2014

To say that Allen Hall is merely a salesman at Coulter Cadillac, it would be far from the truth. Allen Hall is by far one of the most genuine and caring individuals both inside the dealership and outside of work. He not only believes in the vehicles he sells, he believes in the buyers as well. Allen goes above and beyond to listen to the buyers' needs and then finds them the car of their dreams. Once the car is ordered and delivered to perfection, Allen takes his time explaining every aspect of the car in detail so the buyer leaves fully equipped and without any questions. If all Cadillac dealerships had more salespeople as dedicated as Allen Hall, it would go without question that there would be more Cadillacs on the road today.

Adilson1

Jun 10, 2014

This is my second car that a bought from coulter.my first was a new car ,this time a decided on previously owned .I was introduced to Bill Junczak for a test drive on the car I had seen earlier in the day .I am always unsured how a salesperson is going to behave during a test drive ,Bill was a pleasure talked about all the great features ,his background and could not have been nicer .we were back at the dealership and spend a good amount of time talking about various topics ,I felt very comfortable during the whole car buying experience .When we talked about the car he was most helpful .I am totally happy with my car and had an awesome buying experience so much so that already have recommended Bill to two of my friends to go and see him.Also great follow up.Thank you.

CopelandMR

Jun 5, 2014

A remarkable sales experience...easy and pleasant throughout. Dennis responded to our stated desires, showed us several vehicles, answered all questions - all without pressure. Effective and low key, we felt comfortable with him and the dealership. We went home and examined the inventory online, and we purchased a car the next day. We are proud to recommend Coulter and Dennis Starks any time.

ewoldt52

Jun 3, 2014

Bill Jurezak was one of the most friendliest and most helpful Salesperson I have dealt with in my 30 years here in Phoenix AZ. I'm a retired GMAC employee and dealt with one dealer that I could call when I needed a new vehicle and he knew exactly what I wanted for the last 27 years He has now retired and I'm at a lost for my family and friends to refer to. . I feel Bill will be the one I will continue to do and refer all my friends and family to do business with. He was so helpful and spent more than enough time with me while waiting for my paperwork to sign. Being some what in the car business I know how difficult it is to have loyalty to a particular salesman as I only dealt with the dealer himself. But Bill is my Go to Man now! Thanks Bill for all your attention and time you spent with me. Debbie Ewoldt

themeds

May 31, 2014

My experience at Coulter Cadilac was outstanding. Dureen was very helpful and accomidating. I will definately go back to Coulter and send anyone that is interested in buying a new vehicle to Dureen.

johannemoreau

May 28, 2014

The recommandation was awsome, they gave us a lot of attention!! the sales rep Bo Bell was really working for us to get the best car for our needs and Paul Glans the manager has been so professional with us we do apprecialte so much we will absolutly recommand this dealer ship to all friends and families :) I'm so happy !!!!

doanemarketing

May 28, 2014

When we decided to lease a Cadillac we knew exactly who to notify, Allen Hall! We had previously purchased a Cadillac Escalade through Allen and after the smooth transaction process, we knew he was the only person we wanted to help us lease our new 2014 SRX. Allen goes above and beyond "the job". Sometimes people describe purchasing a new car similar to going to the dentist.....NOT US! We tell everyone how enjoyable the experience is and how effortless Allen makes it for the customer. We love the Cadillac brand and with Allen Hall representing us, we see no reason to purchase another brand. Allen is truly the best in the business!!

jcutberth

May 24, 2014

Dureen followed up on trying to find me a new 2015 Denali. When one became available due to another customer backing out on their deal, she encouraged me to come look at it with no obligation. She stayed late on a Friday evening so my wife and I could stop by and take a look. Low pressure, honest input and we made a deal before we left that evening. She's since followed up on added accessories and made herself available for delivery and a very thorough demonstration of the features on the car. She's been very friendly, professional and helpful throughout the process.Debbie was very friendly in reviewing my financing papers and had them all ready to go when I arrived. The process was quick and she informed me of options available, several of which I added to my purchase.My overall experience was great and I will continue to service my vehicle at Coulter as I had with my previous GMC.

llccurrier

May 19, 2014

My husband and I just purchased our third Cadillac from Allen Hall. We wouldn't go anywhere else for our Cadillac! His customer service and knowledge of the product is the reason why we keep coming back. He is genuine in his appreciation for the Cadillac product and it shows. Allen is very detailed and organized and makes sure you are completely satisfied with your purchase and that you are familiar with the features of the car. We also had the opportunity to meet and work with Debbie in Finance this visit. She was helpful and organized too! Had all the paperwork ready when we walked in. All in all it was a great buying experience. We will be back for our next Cadillac in a few years!

n.brown

May 19, 2014

This is the third car that I have purchased from this dealership. The staff make it a great experience, they even make it fun to purchase a car from them. If you want a hassle free experience then this the dealership for you. The staff are knowledgeable and very helpful which helps you during the whole purchasing process. I would recommend this dealership to anyone who wants a great experience when purchasing a car.Sincerely,Nicholas Brown

hankcordaro

May 19, 2014

I'm a Sr. Manager leading an organization of over 250 IT professionals for a one of the biggest companies in the world and I'm very focused on customer service because that's my business. As much as I liked my 2004 Silverado, and given my toys (that need hauling), I knew it was time for an upgrade. I set my eyes on the new GMC Sierras. I visited dealerships in Tucson and Phoenix and dealt with a lot of sales representatives that didn't seem (or want) to understand what I wanted and made little attempt to do so. I was a bit dejected and started looking online. I used the 'Trade in Tool' that Coulter provides to see what the value of my 2004 would be. Shortly after that I was contacted by Glenn Heiser who indicated that he'd seen my inquiry and he'd like to talk with me and about what I was looking for. At first I was a bit apprehensive, but I called Glenn back and it was immediately obvious that he was much more knowledgeable than all the other sales representatives I had dealt with at other dealerships. Most importantly HE LISTENED and understood what I was looking for. I met with Glenn down at Coulter and he took me through all the on-site inventory trying to see if there was anything that met my requirements. Glenn had the insight to know that I really was not going to find what I wanted in stock and that the only way I'd be happy is if I custom ordered what I wanted. Glenn was very patient and took me through the full process of ordering a custom vehicle. He expertly answered every question I had from the time I ordered the vehicle to the time I picked it up! Besides that he politely dealt with my continual calls for status as to when my vehicle would be delivered. Glenn also introduced me to the Service Manager whom was also very polite and friendly. I'm ecstatic with the vehicle but more importantly I think of Glenn as a friend!!

abaca820

May 17, 2014

Bill was friendly and knowledgeable in helping me find exactly what I was looking for. I am enjoying my 2014 Cadillac ATS. From looking to purchase to service provided after buying Bill was supportive, Thank You.

ERThornton

May 16, 2014

My family and I have purchased at least eight Cadillacs from Allen Hall over many years. He really listens to his clients and their needs, searches and locates the perfect car, orients the client to all of the amenities the car offers, and never pressures the potential buyer! I wouldn't buy a car from anybody except Allen. He's never let us down; and, I highly recommend him!!!

jfierro4

May 15, 2014

This was a third party lease that Coulter Cadillac handled for my company. They were very cooperative with the transaction and my sales person was terrific. Allen Hall was very gracious, warm and informative and treated me as a very special customer. It was my best experience with this particular dealership.

thammond34

May 14, 2014

Got a great deal on the exact XTS I wanted and more importantly, Bo Bell was amazing to work with. I have owned foreign luxury cars for the past 15 years and Bo and the rest of the team there have earned my business going forward. I recently purchased a new Jeep Grand Cherokee for my wife and we were stuck at the dealership for 4+hours while they got the paperwork squared away. Bo shot me a fair, no B.S. deal the first go around and when it came time to signing the paperwork, I was in and out in 30 minutes, which for a busy executive type, it important. Again, cant say enough about the service at this dealership.

eddie44

May 13, 2014

I took my car into Coulter for an oil leak. Within an hour or so I got a call from Bill saying the car was done. He explained that the oil filter was loose. The mechanic had tightened it and the car was as good as new. I should note here that unfortunately I didn't have Coulter do the oil change so they were not at fault. Even though we had not met, Bill was extremely professional and handled the problem in record time. GREAT JOB Bill!

TucsonRick

May 11, 2014

I would like to take a few minutes of my time to express my experience with Coulter Cadillac. It was by far the best experience I have ever had with any car dealership, and I'm not saying to be nice but because it's the truth. My wife and I drove over 100 miles from Tucson to look for cars in Phoenix and specifically Coulter Cadillac. As it was time to replace my '05 STS, we had seen that Coulter had a pre-owned CTS that met our requirements(seen on cars.com). When we arrived at Coulter we were greeted right away by Marty Katz, he was warm, friendly and personable, we had instant connection, it was like we were visiting our favorite Uncle Marty. Although we were saddened when Marty told us the CTS had sold just yesterday, he said that he had some other pre-owns that met our requirements. Marty was extremely knowledgeable and patient, he took the time to answer all of our questions and explained everything to our satisfaction. Marty made our experience of purchasing a car a real delight, from helping to sync my phone's bluetooth to the car, dealing with OnStar, showing me exactly what I needed to do to activate Sirius XM radio and getting me familiar with all the features of my new car. Outstanding job, I couldn't be more pleased.So once again, my sincere thanks to the entire team at Coulter (Paul and Mike too) but especially to Marty. I will certainly be back again when it's time to replace this Cadillac and will recommend Coulter to my friends and colleagues.Sincerely, Rick and Thalia Cunningham

richmoran

May 11, 2014

I travelled to Coulter Cadillac to view a car I saw listed on Craigslist. That particular car was not available but their inventory vehicles was substantial and I was able to find the perfect vehicle for my needs. My salesman, Marty Katz, and the sales manager, Jeff, were willing to work with me to get me what I wanted. A very pleasurable shopping experience and would highly rate this car dealer with no reservation.

diakun

May 10, 2014

My wife and I ordered a new 2014 Terrain from Coulter. Marty and Michael where absolutely great and helped us through all aspects of the purchase, ensuring we got all the options we wanted. Also, assisting us with a rental car and made sure we were totally satisfied. We were treated graciously and with respect, so unlike other dealerships. This is the way one would want to be treated when they are spending so much money to purchase a new vehicle. Paul the sales manager ensured we got the pricing promised at the time of order !In the Service Area Bill Large is absolutely the best, he and his teammates has been excellent in keeping my 2000 Sierra still running like new !It was the great service received that made us want to look at Coulter to purchase our New GMC to replace my wife's vehicle. Both the Sales and Service Department are great. Go See Coulter Cadillac in Phoenix for a New GMC, Buick or Cadillac toady !All the best, Phil and Connie

Lenardeast

May 9, 2014

I have purchase three cars from Dennis. One for my wife, one for myself and one for my son! He is extremely knowledgable, friendly, and professional. I won't buy from anyone else!My wife has a birthday coming up and our anniversary is later this month. It looks like I'll be purchasing a fourth car from Dennis in a couple of weeks! Buying cars historically have not been high on my list of things I enjoy doing but, Dennis and Coulter Cadillac ranks right up there!Thanks!Lenard East

GeorgeGuthro

May 9, 2014

Let me start by saying that I hate buying cars. My experience with Coulter Caddilac was excellent. Dureen was the consumate professional. She showed us how everything operated and helped get the car set up for our use. Rick Baena was a very good Business Manager in that he got down to business and worked with us to make a deal. Very good experience and I would recommend Coulter to others.

ssaper420

May 7, 2014

Working with Bo, Paul and Mike today was a pleasure, they are all true professionals and truly care about their clients. The exhibited tremendous patience throughout the process. I have worked with Paul in the past and knew that I would be taken care of by going to Coulter.

Kpisano83

May 6, 2014

I purchased my Yukon several months go through Coulter Cadillac. There were a few issues that need to be address for example the side mirror shock on the highway. I could not find the paperwork showing the promised repair and it took me several months to get the car back to them but like usual Ed in the service center remembered and was so polite. Got my car right in and made sure they had the part in stock even before I came since he knew I had little ones and couldn't wait all day for it. They fixed the mirror and detailed the car for me very quickly. Just wish I lived closer to have all my maintenance handled there.

gwalsh399

May 4, 2014

My experience of purchasing a certified 2013 Cadillac CTS through Coulter's internet service was both efficient and excellent. The customer service I was accorded by Glenn Heiser was the best I have experienced in 52 years of driving. Mr. Heiser was the model of professionalism, credibility, and literally going the "extra mile" to resolve a last minute problem. Coulter Cadillac is heads above my local dealer and was well worth the 100 mile drive. I just wish I had known of Coulter's excellent customer service prior to this first experience. The only other thing they could have done is provide me with the "employee discount", but alas, I am not an employee!!!!!!

kwinaz1

May 3, 2014

Purchased a 2010 Certified SRX from Wes Pogue. Very friendly and not pushy like other dealerships I had visited. Wes did his best to work with his manager to give me the best deal they could. Deborah, the business manager, was fast and efficient in getting all the paperwork together. She was even able to get a little lower interest rate with another lender. She also did not try to sell extras to me, as it was obvious I was already pushing my budget.This is a high end dealership, however I felt they worked with me to make a fair deal, within my budget. Not all expensive dealerships will do that for a customer.

ccstanton

Apr 30, 2014

I had a very positive experience working with Allen and the people at Coulter. Allen is patient, friendly and knowledgeable. I looked at several cars before Allen find the right one. I use Coulter for car service and find the staff greart to work with.

gamecraze15

Apr 27, 2014

Allen made my experience incredibly relaxed. He is incredibly detailed and knowledgeable. Highly recommend him and Coulter. If you're looking for a no hassle buying experience; see Allan Hall. Thank you!

MIDFIELD02

Apr 26, 2014

MY WIFE & I HAVE PURCHASED ALOT OF CARS IN OUR LIFE AND THIS WAS BY FAR THE BEST EXPERIENCE WE HAVE EVER HAD BUYING A CAR. I SAW AN ADD IN THE PAPER FOR A NEW 2013 CADILLAC XTS THAT I THOUGHT WAS A REALLY GOOD DEAL & CALLED TO SEE IF IT WAS STILL AVAILABLE. BO BELL TOOK THE CALL, CHECKED ON IT, CALLED ME BACK, AND TOLD ME THE CAR WOULD BE READY FOR MY TEST DRIVE AT THE TIME MY WIFE & I WERE AVAILABLE TO COME DOWN. IT WAS AND WE WERE DRIVING THE CAR LESS THAN 20 MINUTES AFTER WE ARRIVED. SO WE DECIDED TO BUY TH E CAR IF ALL THE NUMBERS CHECKED OUT. THE PRICE I WAS QUOTED ON THE PHONE WAS THE SAME, NO ADD ONS, AND I WAS OFFERED A FAIR PRICE FOR OUR TRADE IN. MR BELL HANDELED EVERYTHING QUICKLY & LIKE A PRO EVEN THOUGH HE HAD ANOTHER CUSTOMER WHO NEEDED ATTENION AT THE TIME. MR. BAENA HANDELED THE PAPERWORK & AGAIN QUICK AND PAINLESS. MR. GLANS CHECKED WITH US TO MAKE SURE EVERTHING WAS GOING WELL AS WE WERE READY TO LEAVE WITH THE CAR WE WERE INFORMED THAT THE CAR HAD BEEN DETAILED & FILLED WITH FUEL, NOT SOMETHING THAT WE HAD ASKED FOR. ALSO WE WERE GIVEN AN APPLE I PAD THAT CAME WITH THE PURCHASE. ALL IN ALL A GREAT EXPERIENCE AND WOULD RECOMMEND COULTER CADILLAC AND BO BELL TO ANYONE

aguccione1

Apr 25, 2014

I started my search for a car at a different dealership and was so harassed that I almost gave up the idea completely until I went to Coulter. Marty was beyond helpful and so kind. Not only did he provide excellent service, but he also went above and beyond to turn around my terrible experience around. Marty was honest and empathetic to my experience. I felt like I could make a decision without any pressure. Marty earned my business not by pushing me into a car but by establishing trust and caring more about my needs than getting the sale. Marty, thank you so much for being more than just a car salesman. You are a wonderful human being and that is the true cause of your success. If anyone asks where to get a great car, I'm sending them to Marty Katz over at Coulter Cadillac!

whp6wp3f

Apr 25, 2014

Mr. Hall exemplify's the Coulter car buying experience by:Listening well.Gathering pertinent information in a timely manner.Explains the operation of the car in a clear and understandable way.Follows up after delivery with help and assistance.

SharonMelton

Apr 21, 2014

We enjoyed working with Marty Katz when we ordered and purchased our new GMC Sierra XLT. This vehicle has surpassed our expectations and we thoroughly enjoy driving this vehicle. Marty, his Manager and Rick were wonderful and we will recommend Colter Cadillac to any one looking for a vehicle, new or used. Marty is definitely an asset to your organization as a sales consultant, we really enjoyed meeting, working and talking with him.

mjmscotts

Apr 16, 2014

Dean Cooper is the ultimate in care and service. This is the second Caddy that we have acquired at Coulter -- he has been the "best" in both occasions. The time he took to make sure we received the product we desired was extraordinary! This was before and after the purchase. This is a first class operation in all regards -- highly recommended!

tommyafrst

Apr 15, 2014

I have purchased a vehicle from Coulter in the 90's and used the service department. I went to Coulter to purchase another Cadillac and it was the best car buying experience I have ever had from beginning to end of transaction it all flowed easily. Each and every person we dealt with could not have been more awesome. They each contributed to making this a very pleasurable transaction and happy experience. I would highly recommend Coulter for a car buying experience.

gusstafer

Apr 15, 2014

Going into Coulter Cadillac is like going to a VERY nice resort for you and the wife but for your car. You get your car back from the team at coulter and it just looks and feels like it just had a massage with day spa treatment. My wife and I had paint work and service work repaired while ED was watching over our pride and joy so to speak, when we picked it up ED was very friendly. He paid attention to all of the details that we needed him to address. THANK YOU FOR TAKING EXCELLENT CARE OF OUR CAR while we trusted you with it, we will recommend your service department to everybody in need of repairs.......

davemays123

Apr 13, 2014

We had a great experience at Coulter Cadillac. Dean Cooper is a great guy and really took care of us. I would recommend him to anyone looking for a new Cadillac. Thanks Dean!

tbm1953

Apr 10, 2014

Wes was outstanding! He sold us just what we were looking for and made it very easy. Great dealership! We would go back again to purchase another vehicle!

snowman373

Apr 7, 2014

Buying a used vehicle has never been so easy at it was at Coulter Cadillac. Jeff Bowen, and Bill Jurczak made this an exceptionally pleasant experience. There was no pressure or pushing to purchase a vehicle. If I didn't find what I wanted that day they would find a vehicle I would be happy with. They never had to because they definitely had the vehicle that I liked immediately and really love it now. They were friendly, courteous and extremely respectful to me, which seems to be lacking these days in other businesses. They are professionals in every respect!!Debbie Niles made all the paperwork very simple and explained everything, as well as being pleasant, helpful and courteous as well.This is a top notch dealer with true professionalism.Thank you Jeff, Bill and Debbie for a wonderful and pleasant experience.

map053

Apr 6, 2014

My wife and I had been discussing buying a car for quite some time, but have never had the time since I work out of the country and don't spend much time at home. We woke up early Thursday morning and decided to start looking online. We fell in love with the Cadillac SRX and found a 2011 Certified Pre-Owned in perfect condition at Coulter Cadillac in Phoenix. It was only 7:15 AM, but I called in and Bill Junczak was already in the office. I told him what I had found, and in five minutes I had a call back confirming he was standing in front of the vehicle we were looking at and had the full list of specs ready to read to me. We made an appointment with him and made the two hour drive to meet him. Upon arrival, he was available and had all the specs and carfax reports for the car, showing it was low mileage and in excellent condition. Accessories, such as the wireless headphones for the entertainment system, were still new in the box from 2011! My wife and I each test drove it and went in the office to work out the deal.Bill Junczak has my highest recommendation to work with, for several reasons. He has a life of experience selling cars, but isn't the stereotypical "car salesman" that you worry of getting. We had our 16 month old with us, and he was so patient with the distractions that accompany that situation. My wife, son and I were getting hungry, and he brought out fresh-made sandwiches and drinks while we were waiting. The initial price Bill worked out was good, and to be fair, was already lower than the Kelley Blue Book price that I calculated for the specific vehicle. I told him the price I initially thought when I saw the car and minutes later, that was the price that was agreed on.Now was time to work with Mike Kemp, the finance manager. I was very happy with how easy Mike made the process. After a few minutes on his part of working into financing the vehicle, he learned that there was an imperfection on our credit report, partially our fault and partially due to a prior relationship with a bad bank. None-the-less, it was making getting an affordable loan difficult. He worked and came up with an alternate solution to finance the car for a good rate. Several phone calls later and after answering several of my questions, he had the paperwork ready to sign. Coulter Cadillac had the car cleaned up by the time the finances were complete and we were ready to go. Bill helped in moving all of our stuff from our old vehicle that was traded-in to the new one. I would more than strongly recommend Coulter Cadillac and specifically Bill Junczak and Mike Kemp to anyone who is in the market for a vehicle. The entire process was easy and reassuring, and we couldn't be happier with the car. Thanks to the both of them!

farisqadadeh

Apr 3, 2014

Great people to work with.. they helped me with the entire process. I highly recommend going there if you want a great deal and feel comfortable. I will definitely buy another car from there.Glenn is the guy to go to for your next car

cstich

Apr 3, 2014

My car buying experiences up until walking into Coulter Cadillac consisted of high pressure sales-people, constant anxiety and the feeling that I was not getting a good deal. Well that has all changed. We worked with Bill and Debbie and they have shattered every previous stereotype I held in regards to used car sales. Both Bill and Debbie made our experience at Coulter Cadillac painless. I left their location feeling like I was truly taken care of and that I got a great deal on the exact car I wanted. Bill has a wealth of knowledge and did not pursue the high pressure sales tactics I am used to. Debbie has been doing financing for quite awhile and you can tell. Her expertise and knowledge made the financing process almost enjoyable. I would highly recommend this dealership to ANYONE!

Breezeona

Apr 3, 2014

Car buying for us, in the past, has always consisted of immense sales pressure, long torturous hours and tears from time to time. Lets just say, wed rather be at the dentist than at a car dealership. That was the case until our recent purchase from Bill Jurczak. We met Bill for about 20 minutes to look over our future vehicle. Right off the bat, there was a different feeling. Bill wasnt pushy and never put the pressure on us by using the regular jargon we heard from all the other dealerships. We loved the car but wanted to sleep on it before making the big decision. We couldnt return till early evening the next day, due to work. Bill could have easily kept the car on the lot in hopes to sell it first thing the next day. Instead, he pulled it off the lot, and had it ready and waiting for us the next evening. We spent the majority of our time with Bill, but Debbie Niles played a big part too! What couldve taken at least an hour to go through all the financial paperwork, took all of 15-20 mins. Debbie is a delight! Exceptionally friendly and personable. She kept the paperwork going as well as the conversation! Both Bill and Debbie are a wealth of knowledge when it comes to cars. They say you want to buy from the experts, well, we found them! Our car buying timeline: arrived at Coulter Cadillac at 6:15pm, test drove till 6:40pm, and were driving our new car home by 8:15pm! Hands down the most enjoyable experience that weve ever had buying a car. Everyone we met at Coulter Cadillac was extremely kind and courteous. We dont have plans to buy a new car anytime soon, but when we do, were heading back to see Bill! Where we know well be in good hands.

lopezana

Mar 31, 2014

Probably like most folks out there I truly dislike car shopping, but I have to say my car buying experience with Bill Jurczak was great!! He did not pressure me to buy the car I ended up buying (which i LOVE by the way), and he made my car buying very pleasant for a surprising change!! Thank you!!Also, Mike Kemp was very nice and made the financing much easier than I anticipated. He explained what i was signing in detail and made sure i understood. Overall my car buying experience at Coulter Cadillac was great!!

florencecurrie

Mar 31, 2014

BILL JURCZAK has always offered trusted, true, and very experienced and knowledgeable advice. This was our 9th Coulter purchase and we would not hesitate to come to Bill for number 10!! He is a true professional...offers customer service above and beyond...and maintains his sense of humor even in trying times! We are confident in recommending his salesmanship skills to possible new customers...always!!DEBBIE NILES has been with us through 23 years of being Coulter Cadillac customers. She is beyond helpful, patient, professional, and very proficient...she has become a cherished friend over these many years and dealings. We always come out well, get great and friendly service...and, actually, enjoy each experience!! She is our greatest reason to return again and againBRAD MAJERCIN is tops in the Service Dept.. We are always in good hands, with good advice, and good service. Brad has much expertise as well as super customer service...he knows his stuff and is efficient and prompt and friendly.All said, Coulter is the ONLY dealership we would frequent...all due to this fabulous staff!! Many thanks to ALL of you...Ray & Florence Currie

glen05gto

Mar 31, 2014

I was looking high and low for a 2005 GTO that was in great condition with no kiddie mods or had been abused. This being a big V8 car that is not easy to do. I found one advertised on the web, happened to be at a dealership, not my first choice. So went to look at it not having high hopes, but once I saw it and got the story behind the car I was sold. The car was owned by a lady that traded it in on a ctsv. The car was super clean for being a 2005. I offered a low figure initially, the sales rep Bill Jurczak knew that it would be to low and let me know. I left , however returning after seeing the other gto's in the area that were about the same price yet not near as nice. I called Bill gave him my offer and he got the aproval from is managment. Calling me back quickly, saying they could do the deal. I went down they did not mess with me on the price and the transaction was smoothest I have ever expirenced. No bickering or games, the did not toy with me what so ever. Bill was a pleasure to deal with and had some really cool stories about his time in Hawaii. They made the deal easy and even offered me a free service/oil change. The car was basically flawless, one issue was the cd player did not function. Being a "as is" purchase i located and purchased a used stock unit and called bill a month after the purchase he talked to the service manager and they will recode the unit free of charge. They did and are willing to go above and beyond even on a used car purchase.

reconleader

Mar 29, 2014

Met with Roger Farney and was interested in a 2012 GMC Terrain. Discusssed the pricing and payment I needed. Found a Terrain and Roger said they would work out the financing. "No worries" we will make this happen. They ran 5 hard credit requests on my credit because they low balled the trade-in price and need to raise the loan to cover the negative equity. Offered me 12K for my 2012 Nissan Altima with 20K miles on it and in great condition. That was about 5 - 6K less than the Kelley Blue Book posted for the same car with the same options. Had the car for 3 days when Roger called and said they couldn't do the deal. Mike Kemp just wanted to sell me an extended warranty and GAP insurance. He lacked a straight forward approach and certainly didn't the cost of financing the deal. I wouldn't recommend this dealership to anyone. If you look at their web-site all the reviews are glowing, that's because they control the information posted. Oh, did I mention the Terrain was a rental car with 29K miles on it. I found one 4K cheaper the very next day with more options and less mileage, one owner.

tucsonphil45

Mar 27, 2014

My experience with Glenn Hiser is very good. Second vehicle I have purchased from him at your dealership. He seems honest and trustworthy and is attentive to your needs and concerns.I highly recommend your dealership to my friends and family.

b2jwarren

Mar 27, 2014

In short and simple words I was helped by a professional veteran automotive consultant,Mr."DollarBill"Jurczak Friday ,March 21, 2014.I was acknowledged immediately when I entered the showroom,so appropriately ! We put a plan forward and worked it,adjusted it,and it was a "win win", so amazing ! His team included Deborah Niles, Business Mgr. and Brad Majercin, Asst. Srvc. Mgr. Grateful and thankful to have had the experience so unique and very special ! I highly recommend the place and personnel to those choosing changes in their transportationoptions. May I kindly suggest a "Multi-State Automotive Consultant Hall of Fame" ? Finally permit me a delighted,excited, and thrilled patronto recommend without hesitations and reservations, Mr. "DollarBill" Jurczak be immediately inducted into the proposed "Hall of Fame" becausehis skills serve and have served so many others. CHEERS, CHEERS, JOYS, JOYS...

NicholasSnow

Mar 24, 2014

Scott Magnuson, a Coulter Cadillac staff member, alerted the sales team on my behalf about the fact that I was looking for a car and the basic terms I was looking for in a deal. I had pre-approved financing through USAA and it was my goal to get a car out the door for less than my bank said it was worth, which would allow me to fiance the car 100% with no money down. A trade-in came in over a subsequent weekend that was a perfect match, and Bill Jurczak gave me a call. So confident was I in Scott's recommendation of me to Bill, and Bill's efforts in finding a perfect deal, that I basically bought the car sight unseen, went in the next day to finalize everything, and drove out one happy camper. By the end of the day, 110 of my Facebook friends agreed, I got a fantastic deal on a dependable used car, worth more than I paid for it. Yay for me! Hip Hip Hoorary for Bill, Scott and the Coulter Cadillac gang!

bearbear77

Mar 24, 2014

Roger Farney has been absolutely amazing about communication and getting me into a Buick Lacrosse lease, and then assisting me with the recent purchase. He stayed in touch about maintenance of the car and was very professional and friendly to deal with. Debbie Niles obtained a better finance rate than I thought I could get and made the process both quick and easy. This is the best car dealership staff I have ever encountered!

heimewi

Mar 23, 2014

I purchased a 2011 CTS at the end of the lease. Dureen and Debbie prepared all of the paperwork ahead of time and made the process very easy. I could not have been more pleased with their knowledge and professionalism. I was very pleased with the entire process. Smooth and efficient!

gary.jazz

Mar 23, 2014

The Teamwork of Ed, Glenn and Rick made the entire experience flawless! Awesome experience! These 3 men exemplify what Coulter is; A Class Act. Would highly recommend!

VAlfaro

Mar 21, 2014

Camelback's Coulter customer service goes above and beyond. My sales associate, Dennis Starks made himself available in answering all of my questions and even after the close of my purchase he still maintained the same level of customer service. I could not be more satisified with my purchase and with my experience at Camelback Coutler.

murfys69law

Mar 20, 2014

I can't say enough how pleased my wife and I were with the experience we had at Coulter. This was without a doubt the finest car buying time I have ever been a part of. Bill Jurczak was extremely professional with knowledge of the Jeep we looked at. He had everything waiting for us when we arrived to view the Jeep. We had dealt with 6 other dealerships that weekend and I was in no mood for the same ole crap were given at the other places. Lies, misrepresentations, 2 vehicles we were told were still available were not there or sold already. As you can tell I was not happy with the results from the time and effort we put into searching for a Jeep. Coulter was the last stop for us that day and it must have been an omen. We were treated so well and made to feel so comfortable that it really didn't seem like a car buying experience. We drove the Jeep. We both liked it. Made Bill an offer. 5 minutes later we were buying our new Jeep. Bill explained everything we needed to know or ask and made this as painless as possible. We left and came home wondering how long it would take for the financing to get done so we could get the Jeep. I called Bill Tuesday and asked if I could stop by and do some of the paperwork to speed up the process. He said why not bring my wife and take the Jeep then. He would handle all the necessary paperwork right then and we would be on our way. I was shocked! My wife and I arrived, signed the needed papers and then had another great experience meeting with Debbie Niles in the financing department. What a great lady and funny too. She did everything in such quick order as well as some things we were not expecting to be done by Coulter. All in all, Coulter Cadillac was a total A plus in our book. I would recommend your dealership to anyone who will listen and argue with everyone who says different. Thank you all so much for a memory Mr and Mrs Dan Murphy will never forget.

adamsk7

Mar 20, 2014

I was very happy with Bill's service. He had my car buffed out and looking like brand new. He was polite and knowledeable. I would highly recommned Bill and Jeff to my friends and family. Thanks.

mtruscio

Mar 18, 2014

I just purchased my new Cadillac ELR last week from the professionals at Coulter Cadillac. Everyone associated with my purchase was extremely friendly, knowledgeable and helpful. I was extremely impressed that even though this is a completely new product for Cadillac with an electric drivetrain, the team at Coulter knew the car well and answered all of my questions. They even set up a personal tutorial for me on a Sunday afternoon to go through all of the car's features as well as the shortcuts so that I get the most out of my new car. However the thing that stuck out the most for me was how quickly we got the deal completed. From the time I walked onto their lot to look at the car (I had targeted the ELR) to the time I drove off away was just under 2 hours. That included a test drive, discussion and paperwork - really impressive!! At a typical dealership this is normally an all-day affair. I can honestly say that Paul Glans, Allen Hall and John Harrell were wonderful to work with and I would highly recommend them and Coulter to any of my friends and associates. Thanks guys for making process fun!

Beryl45

Mar 17, 2014

Great Experience at Coulter Cadillac, customer service ,very friendly and helpful, Steve Henley was very informative and helped me make a great choice ,I bought a SRX used and it is exceptional ( my color was white diamond and I couldn't even find a scratch on it ! leather seats ,beautiful functional luxurious car ),their was no pressure and really my best experience in car buying and I stayed within my price range as we are all on a budget ! my finance agent Mike Kemp and Debbie Niles were also very friendly ,knowledgeable ,courteous and helpful they made my experience a delight and not a horror story , so if you looking for a great ride ,friendly ,courteous professionals and most of an exceptional vehicle ,I would recommend this dealer ship with over and over again !! 5 STAR RATING IN MY BOOK !!!

tammyeger

Mar 12, 2014

I recently purchased a certified pre-owned Cadillac ATS and the vehicle had to have a part replaced. I have never experienced such wonderful customer service as I have today. Mr. Edward Stralko, Assistant Service Manager, made me feel as if I was the only customer he needed to tend to. He not only had a vehicle dropped off at my office for me to use while my car was being serviced, but kept me informed and updated as to how things where going. When my car was ready he said he would have someone deliver it to me. As he discovered, everyone else was already busy and he did not want to have me wait past my 5:00 p.m. work departure. He personally took it upon himself to drive my vehicle to my office and hand me the keys. I have never, in all my years of driving expensive foreign cars, experienced an individual or dealership that catered to my needs. I have to say, I am so happy to be part of the Coulter family. From Sales, to Management to Service such extreme professionalism. And to Eddie ... YOU ROCK!! You're the best!! Thank you! Thank you!! From a very happy customer!! Tammy

Peevyhouseh

Mar 12, 2014

Jeff and Bill were extremely pleasant and very knowledgeable. When we had questions they had the answers. I would recommend the dealership and the names of the gentlemen to anyone interested in a Coulter car.

Toddallenlaporte

Mar 12, 2014

Straight talk, quick turnaround (hosted a sweet sixteen party on time), and setup for personalized orientation to the vehicle in the upcoming week.A very smooth sales process.

abrealds

Mar 11, 2014

My husband and I went to Coulter Cadillac to look at the Buick Enclave and Encore. We were immediately greeted by Wes Pogue and he took us upstairs to look at our options. Wes showed us our options across models (GMC, Cadillac and Buick). He walked us through each car, was very knowledgeable and listened to our wants and needs in regards to the car we were looking for. We narrowed it down to two and we test drove both. When we had made a decision we looked at all our options available, new and used. We decided on a 2014 Certified Used Enclave and began the process. Paul and Wes were wonderful to work with and worked with us to reach a deal we could both live with. They were professional throughout. After we struck a deal we went into meet with Mike. Again, he was knowledgeable and professional throughout the process. Everyone we met while at the dealership was friendly and professional. We thoroughly enjoyed our experience and couldn't be happier with the car we purchased.

imdeihl

Mar 10, 2014

I am very skeptical when it comes to buying a car... That is why I am very please with Coulter Cadillac in Phoenix AZ... What an amazing experience, I will definitely recommend this dealership to anyone, - Thank you Mr. Taj Linzels for the outstanding Customer Service

gmcisbetter

Mar 10, 2014

after being sideswiped on freeway, took vehicle here to get repaired, got vehicle back, doesn't even look like it was involved in an accident, love the quality of work done here

lanieatc

Mar 5, 2014

My husband and I had the pleasure of working with Bill Jurczak and Debbie Niles recently while purchasing a Certified used 2013 GMC Acadia. Both Bill and Debbie are extremely personable and professional. We felt completely at ease throughout the entire experience, from looking at all vehicle options to the actual purchase process. This was a no pressure, no nonsense experience that we actually enjoyed.

tammyeger

Mar 3, 2014

I am so happy to have met and worked with Glenn Heiser on the purchase of my new Cadillac, ATS. He is extremely professional, incredibly thorough and was very patient with me. He answered all of my questions, worked with my schedule and has been very accommodating with my busy work schedule. I would highly recommend Glenn Heiser and Coulter Cadillac to anyone! Thank you!!

Jim85035

Mar 3, 2014

If your looking for a great used car, Coulter has the most well kept cars i have seen. I shopped at several Camelback dealerships before stopping in at Coulter. Believe me when i tell you there is no comparison. None of that high pressure arm twisting here. Glenn Heiser was a pleasure to work with along with Debbie Niles in Finance. I won't shop anywhere else in the future!

RCagan

Mar 3, 2014

Allen Hall was courteous, knowledgable and very friendly. He was a pleasure to work with. Coulter Cadillac and Allen Hall were just great on this purchase experience. My wife just loves the car. Thanks again, Allen.

poppoppop1

Mar 3, 2014

My experience with Bill Jurzcak and Coulter Cadillac was extremely positive and went a long way to erasing a shamefully bad experience my family had with Larry Miller Dodge on Bell Road in Sun City, AZ. Happily, I found Bill Jurzcak to be extremely knowledgeable of the industry and their inventory, efficient and above all for me, trustworthy. I would gladly recommend him to someone who wants the process to go smoothly. In fact, everyone I encountered at Coulter was great.

dsalaway

Mar 3, 2014

Allen is a true gentleman and was a pleasure to work with. Allen worked tirelessly to help me find the car of my choice and then was very fair when it came to working with me on the price. Allen is a great communicator and truly cared about making it a great car buying experience for me. Debi was also great to work with on the contracts. Coulter Cadillac is a great dealership - sales and service - and I highly recommend it.

Gmoorhead

Mar 1, 2014

Dureen and Debbie made the car buying experience seamless........knowledgeable, professional and without a lot of time wasted, they are the real deal!!!! Gary M

pine97

Feb 26, 2014

This is the eighth vehicle my wife and I have purchased with Allen Halls expert assistance. Allen has always made the tedious task of purchasing a new vehicle as enjoyable as possible. Allen's product knowledge and professionalism is outstanding and I will continue to recommend Allen Hall to family and friends in the future.

thimes

Feb 25, 2014

I have worked with Allen for several years. He has always provided great service, attention, friendliness and thoroughness. The vehicle prices are also very fair.

nickyav

Feb 25, 2014

My Mother purchased a Buick at Coulter and our salesman was Allen Hall. I would highly recommend Mr. Hall. He was extremely knowledgeable and courteous. He was very thorough in explaining all the features of the car.

sbidell

Feb 25, 2014

Such an easy buying experience. Dureen went above and beyond in every way. We spent a grand total of 20 minutes doing paperwork then we were out the door in our new Acadia. Thanks Coulter.

nailbender

Feb 21, 2014

In December I was in an accident, and since I bought my GMC at Coulter and have all my service work done there, I wanted to have the collision repair done there too. Jay Santomeno handled the repairs right from the start, dealing with the insurance company and furnishing me with a car to drive while the repairs were being done. We stayed in constant communications, and Jay was always very courteous and kept me informed of the progress. He had me come to the shop after removing the damaged parts and explained exactly what was damaged and how it was being repaired. He was able to stay within the insurance repair limits and returned my vehicle to me in almost new condition! I was very happy with the results, and was very glad I took my vehicle to Coulter Cadillac for the repairs! The spare tire lock was missing when I picked up my vehicle, and Jay was more than receptive to replace it, but would have to order one. When I got home I found it in the parts I had hurriedly picked up at the accident scene. I called him to cancel the order and he was very relieved. The fact that he was willing to replace it without question was very admirable. I would highly recommend Coulter Cadillac and Jay Santomeno--they will take very good care of you and make sure you are satisfied with the results! Sherm Orton

BrianChristianson

Feb 21, 2014

Coulter Cadillac was one of the best experiences I have had buying a car. I recently visited another dealer and left very upset and disappointed. When I contacted Coulter Cadillac I talked to Glenn Heiser and explained that I would like to do as much as I could over the phone or through email. Glenn understood and explained the next step and what to expect. Mike Kemp then worked on the financing for us and he did an amazing job for what he had to work with. I will recommend Glenn, Mike and Coulter Cadillac to everyone I know looking for a new/used car. Great Job!!!!!!

11MCINTYRE

Feb 20, 2014

The moment i walked into Coulter Cadillac i was greeted by Bill Jurczak who assisted me with all the details of finding & purchasing a vehicle Bill & Deborah Niles friendliness & service given was excellent; far beyond the call of duty i highly recommend Coulter Cadillac & Bill Jurczak & Deborah Niles as automotive cousultant

kerri66

Feb 19, 2014

Allan Hall was knowledgable and easy to work with. I would highly recommend him to friends and family looking to purchase or lease a car.

aimeedelgado

Feb 17, 2014

We would like to thank Mr. Bill Junczak and Mr. Rick Baena for making our purchasing experience pleasurable and haggle free :) My husband and I have been looking for a truck for a couple weeks, when we drive by Coulter Cadillac/Buick/GMC it was a little intimidating on the outside because of its upscale appearance but we went in anyway and were treated like family. Our amazing sales associate was patient, kind and experienced which made the whole ordeal completely stress free. I would HIGHLY recommend if you are looking for a Cadillac/Buick or GMC that you purchase from Coulter!!!

vscott1

Feb 16, 2014

I should have researched my purchase a little more as I think I could have gotten a better interest rate for the loan and negotiated the price better. Dureen was fantastic to work with. Mike was a little long winded, but very through.

Telesko

Feb 13, 2014

I had not purchased a new car in over 12 years because I dreaded the process. Allan Hall changed my mind. He made the whole process simple & a pleasure to work with. Very knowledgeable about all the features of our new SRX & spent as much time as we wished to expain controls when we picked up the car. Allan is a true gentleman & I would not hesitate to recommend him to anyone looking for a new car.

Mary9

Feb 8, 2014

We felt right at home with Bill and found him to be extremely genuine. The purchase was fun and exciting for us. Bill is the salt of the earth sort of person.Mike was very informative and educated us on how things go these days. We are from the generation that is taught to pay cash however Mike showed us how the financing is in a way a very protective direction to go into.I got up yesterday and said we need to go to Coulter today and see what it takes to "fix" our DeVille. It was decided that we would be putting good money against a bad. We then met with Bill, told him what I needed due to my back issues and what my husband Dan liked in a car. He led us to the CTSV 2013 with 3,000 miles on it. I feel God was leading me to make the move as I don't think this car would be on the lot very long. We are happy with our purchase and the time spent with these gentlemen.Mary Jane Borrell

chucknet1

Feb 8, 2014

Absolutely everyone in this dealership exhibits exemplary professionalism. It was a great experience. A special Thank You to Jeff Bowenand Bill for making the buying process so easy.

Gregger53

Feb 7, 2014

My wife and I traded in our 2005 BMW for a 2011 Cadillac SRX. We are currently vacationing in the Scottsdale area for the winter from California. We began our search on the internet and placed a call to Coulter Cadillac for assistance. We found Roger Farney, John Herrell and Edward Stralko very helpful, pleasant and professional when dealing with us to find the right vehicle for us to purchase. We received excellent service both in the sales department and service department. We came back the second day to complete detailing and the installation of a spare tire kit. We were given a loaner car to use which came in very useful.We would recommend shopping at Coulter Cadillac in Phoenix, Arizona.Greg and Barbara Sandin

mba

Feb 6, 2014

I'd worked with Paul and Allen at another dealership and was happy to re-connect with them at Colter. They made the process of my lease buy-out seamless and they are both always professional.

Tborane

Feb 6, 2014

The overall experience here could not have been better. From the moment I walked in Bill and Paul were friendly, personable and made me feel welcome. I had my heart set on an ATS and they were able to work with me to make it happen. Every step of the process was made quick and easy for me. From the test drive to the financing, by far the best car buying experience I have ever had!

gperry1

Feb 4, 2014

My experience with Paul Glans and Allen Hall has always been exceptional. I have bought many cars from them over the years and they have always been honest, hard working and friendly. They have gone out of their way to accommodate my busy schedule and get me the best deal possible. I would highly recommend them.

mcse86

Jan 30, 2014

From the moment I made contact with Mr. Jurczak, he was attentive without being overbearing or pushy. I visited him the following day to see a vehicle that had been listed, and upon arrival, Bill was courteous, and simply handed the keys over for a test drive. The vehicle was in excellent condition, and drove as if it was new. I didn't leave any guess work for Bill, and knew that it would be difficult for him to get me in this vehicle. Enter Mike Kemp. Mr Kemp was very upfront, and descriptive in explaining the challenges of my particular circumstance, but never showed an ounce of doubt or judgement; he just made it happen. The following day, I arrived to pick up the vehicle, and Bill had made sure it had been washed and cleaned, handed me the keys, gave me the manuals to the vehicle, thanked me for giving him the opportunity and off I drove. I was certainly not Bill or Mike's most established client, but I feel they treated me no different. If you have the means, I highly recommend buying a vehicle from Bill and Mike. Thanks again, Bill and Mike, take care.

DannyBrown

Jan 30, 2014

I would recommend John Harrell to anyone looking for a new vehicle through Coulter Cadillac. John helped me with the purchase of a new 2014 GMC Sierra Denali just before Christmas. He was very thorough. He answered all my questions and even helped to identify a cashback offer that was unfamiliar to me. This was probably the smoothest new vehicle purchase I have ever made.

lasmith210

Jan 23, 2014

Both Debbie Niles and Glenn Heiser provided me with excellent customer service and were very professional and informative. I recommend them highly for someone looking for a great vehicle, great price and great integrity!

Rog47a

Jan 22, 2014

I recently purchased a certified used vehicle from Coulter. There were two deficiencies noted at deal close and I was promised the parts would be ordered and I would be contacted when to bring in the vehicle to have them installed. Ed Stralko called me soon afterwards and arranged for me to come in and have the work completed. Ed was extraordinarily professional, friendly, and informed me about the entire process, including some of the work which was covered under warranty. The work was completed quickly and well. In addition my car was washed and everything explained as to what had been done. Thanks ED!In addition I had some questions about some vehicle accessories which I asked of Jim Wright. He was very helpful, patient, and friendly. Thanks as well to Jim.I am looking forward to a long relationship with Coulter.

jonmelby

Jan 21, 2014

Fantastic first service visit after purchasing my Cadillac XTS. This was a simple warranty replacement of a parking lamp. However, Ed Stralko made me feel like it was a personal visit and ensured that I was well taken care of. I am impressed with Coulter Cadillac as my initial purchase and now service experience are matched. Very pleasant with personalized care. It is the epidemy of traditional customer service. Thank you Coulter Cadillac!

Ellenfarber

Jan 20, 2014

A telephone inquiry regarding an advertised ATS led to meeting Bill Jurczak, Coulter Cadillac salesman. Mr. Jurczak showed all 2013's in stock then a 2014 ATS, which met all my requirements. He was very knowledgeable about the cars and forthright in explaining our transaction, including the trade in. I would definitely recommend Mr. Jurczak and Coulter Cadillac.

cindycb924

Jan 19, 2014

Professionalisim at it's finest!Dureen Olson makes car buying fun and oh so easy. She provides service above and beyond after the sale also.

Jeff2375

Jan 18, 2014

Allen employs great communications skills and is thorough and attentive. Scott was likewise very accommodating in helping me decide on a tire/wheel combination. I would not hesitate to do business with them in the future. Thanks again Allen for service after the sale!

mason

Jan 15, 2014

Our 2009 Cadillac DTS was due for service and we made an appointment with Brad Majercin to have the service work done and also ask him to have Scott Bergstrom check out the brakes as there was a noise coming from the front brake area. I also asked Brad to recommend a salesman as we might be willing to check out a new SRX. Brad contacted Allen Hall and Allen was extremely helpful in showing us the new products available to us and also explaining the vehicles. We than stopped by Jon Thorne's office as Scott had road tested the DTS and Scott and Jon explained all about the braking concerns which was a mild noise and assured that it was not an issue. We continued to chat with Allen as he was taking us around showing us all the vehicles available and explaining each one as we saw the vehicles. After we saw the inventory, Allen offered a loaner as the DTS was not to be completed for a few hours. The loaner helped us to make a final decision and Allen did a great job of answering all of our questions and handled us very professional thru the complete process of purchasing, and all paperwork involved as well as a complete process of explaining all the functions of the SRX. All of these people involved handled us very professional and we are very pleased with our experience at Coulter Cadillac. We would like to thank all of these people involved.

Royao

Jan 15, 2014

Both Roger and Deborah have been very helpful over the years and have gone above and beyond being an "order taker" . Each one has taken the extra steps to see that the reasonable request of this customer have been met. These are the kind and QUALITYof people that work there and brings me back as a customer ( since 1978). Because of the service they render, I have referred many and will continue to brag about the great people at Coulter Cadillac.

JMike1954

Jan 15, 2014

Very responsive and informative when I called on the phone and had everything ready when I came to the dealership. Was looking at a specific certified used CTS but still wanted to look at a couple of alternatives. Bill took us up on the roof and showed us several additional cars. This help make the decision to purchase the original car we looked at from the beginning. Ran the paperwork as quickly as possible and we left with our car in less than a couple of hours. This is my second CTS from Coulter and both have been excellent experiences.Love the car, thanks!

schadl

Jan 10, 2014

I don't think I've ever felt as well taken care of as I was with Allan and his team at Coulter. He was ready for us when we arrived, had asked all the questions and had done his research on what might be interested in. He listened to what was important to us and presented the cars that met those needs. He didn't push at all but let us make up our own minds. After the sale he was incredible (as has been Debbile Niles and Paul Glans). He spent several hours with me getting me acqainted with the vehicle and made sure I was comfortable with all of the bells and whistles. He even introduced me to Brad Majercin, the Service Manager so that I would feel comfortable when I brought the car in for servicing. I really felt like it wasn't just a sale but he was building a relationship with me and Coulter. I would definitely recommend Allan and the team and Coulter to anyone interested in buying a vehicle.

ckingaz

Jan 7, 2014

After a discussion with Paul Glans regarding a less than excellent service experience I had encountered, my understanding is that occasional mistakes occur. Paul Glans and Steve Henley were most gracious in responding to my concerns and I feel quite at home at Coulter Cadillac. I am certain that I will continue to have my Cadillac serviced at Coulter and purchase my next vehicle from these professionals.

Dkrebster

Jan 6, 2014

I recently purchased a used cadillac from Coulter Caddilac. My sale associate was Bill Jurczak and Bill was very well versed in the car I was looking at. He was very friendly and attentive while working with me and a second customer at the same time. Everyone at the dealership was very friendly and I would recommend this dealership to my friends and family. My rating of five is based on my previous buying experiences at other dealerships over the past 34 years. Coulter Cadillac provided me with great service and have followed up to ensure I'm happy with the car I purchased and the service I received.

Scobby

Jan 6, 2014

Marty was great and made sure that he explained everything inside & out of car, warranty and coverage. Marty took his time and showed us a lot of cars and was very knoweldgable on all brands (Buick, GMC and Cadillac's). Lindsay was so nice an polite and did our paperwork fast and easy.While it seemed that everyone we came into contact at the dealership was very nice and polite there was one employee that stood out from the rest as not being very nice or polite in her attitude and tone of voice (lobby receptionist). As my husband and I were sitting in the lobby while Marty was checking into something an older customer came over and asked the receptionist if there was a way she could get a bottle of water. The receptionist in a very stern voice told the customer, "you need to go to the back and wait for someone else and ask them. I'm not allowed to leave this desk". As the customer walked towards the hallway going out to the service area she started coughing and said, "I was told to ask you". I thought this was rude and even if she couldn't leave her desk (which I did see her do- I was there for almost 7 hours) she could of called a salesman to assit. This just didn't seem to match your dealership's customer service attitude.

mhohn1

Jan 6, 2014

Mr. Jurczak was very professional and very accomadating, not pushy. It also seemed that all the employees all work together to make the customer happy. Mr. Jurczak did not make us feel rushed it was New Years Eve when we were buying our SRX.

ErickDeWerth

Jan 5, 2014

I found a used vehicle online. After calling to speak to a salesman to ensure it was available and let him know I'd like to come see and drive it, he had it waiting up front upon our arrival. The vehicle was everything I expected and the sales staff was helpful in arranging a deal that both my wife and I were happy with. Additionally, my 1-year old son, who was very much NOT into the car buying process, was never treated as a hassle or inconvenience by the staff and my wife and I were never made to feel awkward for having him there. In fact, both our salesman Bill Jurczak and our finance manager Rick Baena, treated our son very well and engaged him and made room for him in their offices. My wife and I left very satisfied with our the deal as well as with the Coulter Cadillac team. I will happily recommend this dealership to others.

kmarchione

Jan 2, 2014

We had such a great experience here at Coulter Cadillac with Bill Jurczak. He was extremely professional, knowledgeable, and overall just a great salesman to work with. The buying process was simple and easy. We didn't have to haggle over the price or rate, we told him ahead of time what we were looking for and he delivered. It was probably one of the best buying experiences we've ever had. Jeff Bowen also lent a hand in making sure that our deal went through exactly as promised. Next time we are in the market to buy a car, we are heading here first!

mplepore

Jan 2, 2014

What a wonderful experience buying a car. Everyone was very friendly and we never felt pressured. I would highly recommend this dealership, and Bill Jurczak especially. We will definitely be returning for our next car.

depcrd

Dec 31, 2013

John was very friendly, patient and helpful. I will definetly return for my next vehicle. Other dealerships could learn from him and his no pressure sales tactics. I was considering makes of vehicles but because of John I ended up with my CTS Coup. Thanks John for making this an easy decision for me.

Karink428

Dec 30, 2013

We came to this dealership looking for an inexpensive, used SUV. We were recommended to this particular dealership from a close friend. As soon as we walked in the door, we were greeted, and taken directly to what we were looking for. Everyone there went above and beyond, making us feel welcome, truly appreciated our business. We found exactly what we were looking for, and between Bill and Mike, they worked way beyond our expectations to make sure that we got good financing at the price we wanted and never quit until they got us where we wanted to be. After years of buying vehicles, this is the BEST experience we have every had at ANY dealership. They kept us up to date on the financing status and made sure we were always comfortable. We will definitely return when we are ready to buy another car, but we will also stop by just to say Hi. If anyone asks us for a recommendation on where to buy a car, we will be sending them to Bill. This is a 12 out of 10 star dealership .

npkalos

Dec 30, 2013

Allen Hall made my buying experience very pleasant even exciting and gave me a sense of confidence in what I was doing as I was investing in a new vehicle. I would highly recommend this man and Coulter Cadillac to anyone.

jgog

Dec 30, 2013

From the time we selected the car till we agreed on the purchase, Bill was very helpful and best of all followed through on the commitments he made. We were pleased with the support and having used their service center in the past feel confident the service will continue to excel.John Owens

jonmelby

Dec 28, 2013

This was my first experience at a Cadillac dealership and more specifically with Coulter Cadillac. I was uncertain what to expect prior to arriving at the dealership, however, my biased opinion was that it would be a "stuffy" atmosphere. Fortunately, my sales representative was Dennis Starks. It was a no pressure sales experience while Dennis educated me on the modern Cadillac models. His years of experience in the automotive sales business was self-evident because he understood what customer service means. My financial transaction was with Lindsay Coulter and it too was very pleasant. I had thought that good old fashioned business transactions through a personal relationship was gone for good. After my experience at Coulter Cadillac (Camelback), I felt that I have a personal relationship with both Dennis and Lindsay. Meaning, I could call them up and they would be there to assist if I need assistance with my car or to buy a new car. That kind of feeling after a car purchase is rare. Particularly when the feeling is genuine and will last more than a few days. Thanks Dennis and Lindsay for a great car buying experience!

leroy1917

Dec 25, 2013

at first I was hesitant about going to coulter because I thought I would be paying for the name. then the attention that was provided to me was very plesant and of course we had the usual I gotta run run up stairs and talk to my manager delay but it was bearable. dennis starks was very nice but mike was tenacious! it was a good combo. as for the price of the car that remains to be seen, if it doesn't give me too many problems then yes a good investment.so in all it was the respect and attention that won me over. it was a good experience.

ElCaddy

Dec 24, 2013

Tom was prompt, friendly and attentive. He provided superior customer service and made my experience convenient. This website experience, however, is not on par with the quality of your personnel.

jcantor

Dec 20, 2013

This is my fourth Escalade. Their service is excellent...from sales to service! Coulter made the process very easy from the beginning till the end.

pueblocattle

Dec 19, 2013

SERVICE WAS EXCELLENT, EVERYONE WAS VERY FRIENDLY AND HELPFUL. ALLEN HALL WAS JUST AN OVERALL GREAT PERSON TO TALK TO. WAS VERY WELL INFORMATIVE, ON THE MAKE I WAS INTERESTED IN. MY OVERALL EXPERIENCE WAS EFFORTLESS AND PAINFREE. I WILL BE RECOMMENDED THIS DEALER/DEALERSHIP TO MY FRIENDS AND FAMILY.

Tont12345678

Dec 19, 2013

Initially I went to Coulter from an internet listing I was interested in, 2006 CTS, although it was a little more than I intended to pay. The car presented as good as advertised, maybe a little better than expected. I had been looking for a Cadillac for over six weeks and in this price range had become frustrated with looking at so called 'for sale by owner' that were not in very good condition and the "OWNER" status was dubious. I found Glenn to be very professional and informative, he knows his product and showed us some other vehicles as well. As a buyer I try to get the best product for the best price, and rejected the original offer, and countered what I felt was fair. After Glenn spoke to Jeff and they both presented a lower price but a little over my counter offer I was willing to walk away, just has a matter of habit. However the conversation was handled so well and I found myself agreeing to the difference in price. This sounds normal and not unusual, the difference was how well we all seemed to get along and quite simply I enjoyed the repartee. In the end it was the way they presented themselves and the fact that for over 40 years in the valley I am very aware of the Coulter Quality reputation that made the difference. When it came time for the paperwork I was introduced to Lindsay, what a wonderful young lady. As the very proud father of one daughter I am well qualified to recognize good decent people. I am very impressed with the dealership and the people I was privileged to interact with, the Coulter family can and should be very proud of their people and extremely proud of their daughter. I look forward to next December when it time to replace my wife's Buick and my very first stop will be at Coulter and with these very same people. The next time though I intend to "split the difference" with Jeff at 60/40!

police4561

Dec 17, 2013

I went to the dealership excepting to have someone latch on to me and not let me enjoy the experience of looking at the new Cadillac CTS. I was met in the showroom by Taj and from the start I felt comfortable with him. He didn't pressure me and he was very knowledgeable when answering my questions about the Cadillac CTS. I was prepared to check out other dealerships to get the best deal, but Taj impressed me so much I leased my new Cadillac CTS with him. Coulter Cadillac is lucking to have Taj representing them.

Tbestr

Dec 16, 2013

It is always great to work with someone as professional as Allen Hall. He listens to the needs and asks good questions for clarification. Over the years we have purchased 4-5 cars from Allen. We will be back to see him next time we need a car.

wendynelson

Dec 16, 2013

My experience with Bill Jurczak and Coulter Cadilac was better than I ever expected. They were a pleasure to buy a used car from, no hard sale and really worked with me. I will recommend them to my friends. I am more than pleased with my purchase.

scdscrum

Dec 14, 2013

We met Glenn Heiser through an internet inquiry - he was responsive and followed up immediately with detailed information regarding the car I inquired about. We met him that afternoon to look at the car and discuss a price. Working with Glenn and his finance guy Mike, we drove it off the lot the following day. It was as painless a car buying experience as I have ever had.

pistre

Dec 14, 2013

Dureen was an excellent sales person. She took a hard deal and made it work to my satisfaction. Kudos to Coulter for having her on their team.

husker50

Dec 10, 2013

This was my third transaction with Allen Hall. I was so pleased to see him back in the business and knew that my experience would be a pleasant and professional one. I traveled considerable distance and drove past several Cadillac dealerships in order to arrive at Coulter Cadillacso that I could work with Allen. I was not disappointed of course. He spent untold time helping me understand the different Cadillacs, theirattributes, etc. Initially I was interested in pre-owned (2013) SRX but we examined different pricing scenarios and updates and are verypleased with the 2014 lease decision. From start of my interest to delivery of the car the whole experience was superb. I know the followup(already started...18 hours after delivery) and future service will be as fine as the experience has been to date. Allen is great to work with...he never is in a hurry, knows his business and exceedingly understanding and patient. I believe we have become friends over the years.Sure hope he doesn't retire again!

Queenkay2u

Dec 10, 2013

This was one of the best car buying experiences ever. My Sales Consultant, John Wacker was very professional and knowledge. We spoke on the phone, I told him exactly what I was looking for and he had the vehicle waiting for me when we arrived at the dealership. John called to follow on our next day appointment and had the vehicle ready for delivery. My aunt was thrilled to get her new 2013 Cadillac SRX and I was pleased with working with John Wacker. Keep up the work....see you at the top! Pat Crawford and family.

geraldlinus

Dec 9, 2013

Visited this dealer because of selection of the model I was interested in - Enclave/Acadia. Made one "scouting" trip on my own and returned a few days later with my wife. We were able to see a variety of the model we were interested in and test drove two cars to decide between Buick and GMC. We were treated with the highest level of courtesy and respect from everyone in the place. Every question answered honestly and even our unasked questions were anticipated. Marty, our sales consultant, knew every detail of every function of the model we selected (Enclave) and spent hours (literally) explaining every setting of every menu item on the Intelli-Link system. We wound up with features and trim that I never thought we would be able to afford, and we especially appreciated that the finance process was quick and easy, without any hard-sell of add-ons. We came to Coulter to get away from the corporate indifference of the north Scottsdale FLW dealers, and were rewarded with a true respectful person-to-person buying experience.

david224100

Dec 8, 2013

Check engine light on saw Dureen and she had a great deal on a buick lacross and ended up purchasing a used car in excellent condition.

150102

Dec 8, 2013

We found the staff extremely knowledgable, friendly, courteous and efficient. Overall we found it a great buying experience. We were pleased with our deal we received and took immediate delivery. Coulter Cadillac will definitely have repeat customers.

JKSchick

Dec 4, 2013

I have never felt more comfortable dealing with a dealership when buying a car. I leased a 2014 SRX. Allan was very friendly, helpful and thorough in all aspects of my search for just the right vehicle. His follow up was unusually prompt and often. When the car came he was great at going over all the equipment and functions available with this model. I, actually, look forward to continuing the relationship with Coulter, throughout the term of my lease, knowing that the service is going to be exceptional and when I get ready for another car, Allan will give me the best advice for my next one.

Allman

Dec 4, 2013

I was shown all the car models I asked about. Bill Jurczak was courteous, answered all my questions and kept within my price range. He was friendly and really took to heart my needs in the car. He explained all the features on my new car and helped with setting up On Star because I am deaf. He took me home and picked me up at home when my new car was ready. I was really impressed with the way Bill helped me to find the right vehicle. Mike Kemp was friendly and willing to repeat words that I did not understand due to my deafness. He explained all of the added protections items for the car and how they would benefit me personally. I did not feel pressured to buy which was really nice. My purchase of the 2014 GMC Terrain was a really enjoyable experience and I would recommend this dealership along with Bill and Mike to anyone who asked.

maemae77

Dec 3, 2013

Working with Coulter was a fantastic experience. Marty Katz was extremely knowledgeable about the vehicle we were interested and took an active interest in finding us the perfect vehicle to suit our needs. He gave us the time we needed to test drive the vehicle and experience all that the GMC Acadia had to offer.In working with Lindsay Coulter she was very professional, helpful and enjoyable to work with. She was very informative about the process and helped to find us the best financing available to us.

cacude

Dec 1, 2013

Dureen was great to work with. I told her what I was looking for and she helped find the vehicle that fit my needs. The sales process was smooth from start to finish. I would recommend Dureen and Coulter to anyone looking for a Cadillac, Buick, or GMC.

Maryb02

Nov 27, 2013

Very positive buying and lease return experience. Marty Katz was extremely knowledgeable about the product and took all the time necessary to explain the features. He delivered as promised. Rick was very efficient with all paperwork involved in the transaction. I was treated with the upmost respect. Thank you Coulter Cadillac.

msmatt

Nov 24, 2013

This is the second car I have purchased from Allen Hall and both times he has been very knowledgeable and great to deal with. He is one of the nicest people I have ever dealt with in sales. I would recommend Allen to any of my friends and I know he would treat them well. Even though Coulter is further from my house than another Cadillac dealer, I came there because of Allen and I knew he would give me a good deal.

jjjsiket555

Nov 22, 2013

Allen Hall is the most professional automobile salesman I have known. He is a genuinely caring and concerned person who knows his products and is willing to help the customer make the best decision for himself/herself. A true people-person, Allen immediately makes you comfortable in his presence, keeps the dialogue on track and answers all of your questions. If he does not know the answer, he tells you. And then he does the research to find the correct answer and gets back to you as quickly as possible. He is the type of representative who will always have return customers because of his magnetic personality, knowledge of his business, and his ability to respond quickly to your calls for information, assistance or just to say hello and keep in touch. There are none better than Allen Hall.

kcmueller

Nov 20, 2013

I find the Dealership to be the best maintained and spotless dealership I have ever visited, and I currently own over 20 automobiles, and have purchased a total of over 100 during my driving lifetime. The employees are all professionals. In particular, Allen Hall is the most professional and knowledgeable "car" guy I have had the pleasure of working with. His ability to explain, and his articulate way of teaching the customer is beyond exceptional. He made certain that he explained everything about the new XTS to me, with particular focus, on all the new electronics, and with regard to the electronics, he assisted me in setting up the entire car, as well as syncing my iPhone.

gstickney

Nov 17, 2013

Dureen Olson did a magnificient job of providing options on different models of the Cadillac fleet. By letting me drive the ATS, I was able to clearly decide that the CUE was a good system, but the car was just too small. Her knowledge of the different styles led me to the final choice of the XTS. Having specific inventory on hand was important in closing the sale. Refunding of the unused portion of the GMPP on my two trade-ins was another key item. Coulter's participation in the Costco Promotion was also a key factor in my decisions. Debbie Niles did a good job of providing the paperwork and explaining the additional options available.Scott Bergstrom provided additional information about the CUE system which I found of interest.Ron Hammon provided initial positive feedback on the ATS.This being my fourth vehicle purchase from Coulter on Camelback over the years, I continue to appreciate the quality of the "Coulter Experience".

money54321

Nov 15, 2013

I had just moved to AZ and was looking for a used car. I had gone to the dealership 30mins before it closed. Bill was very helpful and efficient and I was able to close the deal at an amicable price. The great thing about Bill and this dealership is that they don't waste your time and cut to the chase to give you the bottom dollar. The quality and cleanliness of their used cars are also excellent. Bill was a very friendly and helpful salesperson in the sense that he is very honest and trustworthy. He was very willing to answer queries and NOT one of those usual saleperson who pushes for sales. Bill was also able to help resolve problems that i had encountered with servicing and title registration. Bill is one of the best salesperson I have met in the car industry. He also treated me like a friend each time i went down to the dealership and was very hospitable. Without a doubt, if i were to by another new/used car, I would definitely approach Bill and Coulter Cadillac.I highly recommend Bill and this dealership to other customers who are looking to purchase a car.

marfun

Nov 15, 2013

The car was sold to me by Glenn Heiser. His knowledge, professionalism and kindness made it a quick and very pleasant deal. He made sure I left the dealership happy.

Richard80

Nov 10, 2013

Glenn Heiser has been a good sales representative and helpful in every way possible.Scott Bergstrom has excellent technical knowledge and has solved many problems!Bill Large has gone out of his way to suggest actions, schedule and keep me informed!

RAS1952

Nov 5, 2013

It is a real pleasure to work with friendly, knowledgeable professionals when getting a new leased vehicle. This was the smoothest transaction I have had in over 2 decades of leasing experiences! Allen Hall is the nicest gentleman and most professional car salesman I have ever met.

Rsaville

Nov 4, 2013

Dennis and Lindsay made it the most enjoyable vehicle purchasing experience. Would definitely recommend the dealership to family and friends. I could not believe how fast the sale was and also how easy they made the process.

ronaldhoon

Nov 3, 2013

I have bought a lot of cars over the years, and no one, in my experience has offered a more caring attitude toward the customer, than Allen Hall. His attention to detail, his efforts to make sure the buyer is satisfied with both the buying experience and the car itself, are second to none. He genuinely seems more interested in the person he's dealing with, than in closing the sale. And that's rare to find.

rwallace085

Oct 30, 2013

2ND time buying from Coulter and they are Amazing! Glad to give my buisness to them excellent Employees and GREAT company. I would recommend them

lynncrowley

Oct 28, 2013

I recently purchased my eighth Cadillac and never have I had such excellent service and follow-through as I received in my recent transaction from Allan Hall. Allan is a professional both in appearance and in his presentation; however, what most impressed me was the time he took in demonstrating all the features of the vehicle. Allan, spent nearly two hours explaining and demonstration the operation of the vehicle from the remote start to the Sirius Radio programing. He did not just hand me my keys and say, "enjoy". If you are in the market to purchase a Cadillac, I suggest that you begin by calling Allen at 602-316-5303. I expect that you will be as pleased as I was.Another member of the Coutler team that I highly recommend is Brad Majercin in service. Brad answers the phone, returns calls promptly and is prepared when I bring my car in for service. Two of the reasons that I will continue to do business with Coulter Cadillac are Allen Hall and Brad Majercin.

joek58

Oct 27, 2013

Thanks to Debra Niles for getting the best finance rate. This enabled us to purchase the car at a reasonable monthly payment. John Wacker was a pleasure to deal with. No pressure and friendly attitude. Paul Glans suggested we drive the car home for the night -- that made our decision. The technology of the Cadillac sold us on the SRX. John's knowledge of CUE technology helped us tremendously. Overall, it was a pleasure dealing with Coulter.

uancta

Oct 27, 2013

Mr. John Wacker is kind and professional helping me with the car's features. I did not have any pressure of choosing the car or uncomfortable feelings at all while i there. Mr. Paul Glans gave me a better deal than other Cadillac dealer i dealt with. I recommend this dealer if you like to buy Cadillac.

jlsellers

Oct 26, 2013

I am a GMS customer who leased a prior SRX from Coulter about 6 years ago. This time we were looking for a specific 2014 SRX including trim, color and wheels. Marty Katz and Paul Glans located the vehicle we specified and had it ready to go in 24 hours. We really appreciate the advances made in this vehicle in the last 6 years! In any case, we worked through number by email and phone, and then my wife and I spent only about a half hour working through the paperwork and getting ready to drive off. Debbie Niles was quick with a couple corrections and we were signed and ready. Marty spend a couple of hours working through all of the features on delivery.

zebra22

Oct 25, 2013

Jeff Bowen showed tremendous respect and generosity to me as a new customer regarding a used vehicle I had purchased from Coulter the previous week. There were some issues I found during that first week and addressed them by phone to Jeff. He immediately arranged for me to come in and had Ed Stralko, assistant service mgr, who was terrific as well, take care of the issues perfectly and timely. It was a very fine experience dealing with Coulter Cadillac, Jeff Bowen, Ed Stralko,Charlie in sales, Linsay Coulter, and even all the other people on site not directly involved, but who were all so friendly and helpful. This was a great experience compared to my auto dealings with other dealerships in my Prescott and Verde Valley areas over the years, where buying even later model used cars was not the experience one would want to repeat. I especially want to thank Jeff Bowen for having the integrity to treat customers the right way, which is all too rare these days. I certainly would look first at Coulter Cadillac before I purchase my next vehicle as well as for honest and outstanding service work.Diane FilkinsP.O. Box 1844Dewey, Az. 86327

ksbedard

Oct 23, 2013

I leased a new 2013 Buick Regal on October 12, and I love it! I had two small warranty issues which Ed Stralko helped me with on October 14 and October 22. Ed is professional, courteous, respectful, friendly, efficient, and made certain I left Coulter Cadillac completely satisfied. I could not have asked for better service. Although I don't anticipate needing to visit the Service department very often, I have complete confidence that Ed will take excellent care of me when I do.

DAndreucci

Oct 23, 2013

Allen was great to work with. He was very helpful in finding us exactly what our family needed and we are very happy with our purchase. I would recommend Allen Hall to any friends or family looking to buy a new or used car and we will be dealing with him again in the future.

tonidavello

Oct 22, 2013

John was a wonderful salesman. Friendly, thoughtful, funny and most of all non pressuring. He listened to what I was asking for and price, and then delivered. Thank you so much for finding my New CTSKindest Regards,Toni DAvello

rebcarlin

Oct 21, 2013

I have given an excellent rating because I was treated like a professional and very courteous. Took as much time with me and let me make up my mind with out rushing me at all. He was so thorough with paper work and going over the vehicle I couldn't have asked for a better sales person.

rgildersleeve

Oct 17, 2013

Amazing service!! Allen is very patient, he sat with me for 30 min and explained to me all the features in my car! It was great! I left there feeling amazing about my new car! Highly recommended

ivyleaves

Oct 15, 2013

Totally different experience.My fiancee' and I spent two weeks driving every small SUV in our price range in the Valley. When we weren't being held hostage by over-zealous sales managers, we were being pandered to by salesmen who seemed to pigeon-hole us into bigger cars that we didn't want (or, more likely, they had directives by their bosses to push). No one seemed to listen to our very particular requests, and we felt challenged just getting off of those lots from the high-pressure sales staff.It was such a pleasant change of pace meeting Bill after responding to the dealership's Internet ads. He took us directly to the car we inquired about and let us take our time to kick the tires. There were no invasive questions about financing -- we did not dress the part, but no one questioned our ability to purchase a car or pushed for a less-expensive option. The negotiation was more of a discussion, absent any passive-aggressive sales tactics we had encountered at other places. Bill spoke plainly and there weren't any tactical visits from the sales manager. Two enthusiastic thumbs up for Coulter Cadillac dealer and Bill Jurczak. Their professionalism and old-fashioned straight talk wins the day.Our SUV feels powerful when we drive it and butter when we sit in the seats -- the buying experience only enhanced our satisfaction when we drive it there is no tainting from a bad buying experience. Only one sweet driving experience!

poppyo

Oct 15, 2013

I had trepidation at the usual BS you get when you buy a car. But not at this dealer. They were straight up with their info, knew their product, and there was no hard sell. We settled on the price which was near the $$ that Edmund and KBB quoted. Lack of the anticipated posturing and negotiating allowed me to enjoy my new car sooner with less hassle.

gjgoodman

Oct 14, 2013

Allen Hall was a wonderful salesman who made me feel like a got a good price, a wonderful vehicle and could depend on Coulter Cadillac to service my future needs. John Harrell was a great resource as he knew the CUE system backwards and forwards. They were both able to answer every question I had. I am very satisfied with the purchase of my 2014 XTS Platinum Edition Twin-Turbo Cadillac.

Pumpkin3866

Oct 11, 2013

I had a great experience at Coulter thanks to Dureen Olson. As a woman, I really appreciated her approach and her knowledge. She was very informative without making me feel pressured. I would highly recommend her to my friends looking to purchase a car.

tlbaughman

Oct 7, 2013

From the second we walked in the door, the staff was very friendly and helpful. We were wanting to look at a Verano, which we immediately could tell was too small for our needs. Marty then showed us a LaCrosse. He took the time to go through all the features. When we left that day, to be honest we went to see a Toyota Avalon, which we also liked and it had a few features that the LaCrosse did not have. The deciding factor was Marty! We liked working with him so much more than the sales team at Toyota. He helped us wade through a tangle of strings that we didn't realize were attached to our trade-in. Kevin went the extra mile several times finding us additional rebates which made the car affordable. Lindsay was very nice and professional in handling the purchase itself. At the time we were looking at the car, we were also looking at my partner's looming surgical date, which put most of the process on me. Marty was great, doing everything he could to make it as easy as possible for me. On the day I picked up the car he spent well over an hour going over how everything worked in the car and he generously offered to do the same for my partner when she has recovered sufficiently from her surgery.You said you wanted 25 words or more explaining our experience. If you had asked for one word only, it would have been "MARTY!"

DanaRue

Oct 7, 2013

Mr. Hall is a great salesman. Mr. Hall is professional, friendly, honest with the customer, very available, and extremely knowledgeable. We have dealt with sales people for many decades but Mr. Hall tops the list as the best. We will not hesitate to recommend him. The dealership is lovely, in a good location, and has a huge selection of vehicles.

killakelly777

Oct 4, 2013

This was a great dealership to choose they respected all my choices and didnt push me to buy something i didnt approve of..very great place to visit..

michcast

Oct 3, 2013

Dureen was amazing! This was the car buying experience I have ever had. She was very knowledgeable about my SRX and how all the bells and whistles worked. She went above and beyond in getting me set up in my new car before leaving for vacation. I would recommend Dureen in a heartbeat.

scooterearl

Sep 27, 2013

I have owned many European luxury cars since the early 80's--- never really gave serious thought to a Cadillac. Kevin Kish helped me in the past at another dealership. When it came time to trade I looked Kevin up and found out that he is Sales Manager at Coulter Cadillac. Through Kevin we met Dureen Olson who introduced us to the amazing cars Cadillac has created in the luxury field while we were robotically buying from Europe. Dureen has a breadth of knowledge about Cadillac which is truly remarkable. She also knows her European competition in a way which allowed us to make accurate, heads-on comparisons. She is charming, intelligent, and patient. She took extra care to make sure we fully understood the elegant but complex CUE system in our car. To make a long story short: not only did we buy a new XTS, Kevin and Paul Glans put together a very creative sales presentation and we bought a new ATS as well! Coulter Cadillac must be doing a lot of things right to attract 3 people like Kevin, Dureen, and Paul under one roof. We are thrilled with both our new Cadillacs, but there are other dealerships around. Knowing that these people are at Coulter will take us back there in the future without giving it a second thought. Ronald M., Scottsdale.

ElizabethL

Sep 23, 2013

I have worked with Allen Hall since he was with Legends in Scottsdale and sought him out after he moved to Coulter because of his personalized service, knowledge and expertise. Allen is easy to work with and provides helpful information in an efficient manner. My time is very limited and Allen is patient and accommodating and goes out of his way to make sure I get the relevant facts I need. It so also be noted, he's a great human being, in addition to being a stellar "car guy."

Fladhammer

Sep 23, 2013

Allen was prompt in his meetings times and was very friendly - not pushy! He was patient in showing us many vehicles; we never felt rushed and he was attentive and always making sure we were comfortable. He answered all our questions honestly and showed his vast knowledge of the dealership and all the vehicles he showed us. I would definitely recommend him and this dealership to anyone and everyone. In addition, Debbie in finance was excellent - spot on prepared and made the finance steps as painful as possible. She is awesome. This is how it should be! Thank-you Coulter!!

2hapy

Sep 22, 2013

I came thru the door expecting to have a tough time buying a new car but only a short time later I was leaving in my new car Dureen Olson could have not been my knowledgeable and professional she made my experience pain free. I will tell every one I know and even people I don't that she is worthy of their business. Dureen Olson is the BEST

philsmithsr

Sep 21, 2013

Bill Jurczak was outstanding in the process of my purchase of a used Cadillac SRX. He was knowledgeable and helpful, as well as having TONS of tales to tell of his history in the car business and before. He was logical, straight-forward and gently guided me to the decision I made. It wasn't his sale, it was my purchase, or at least that's the way I felt about it when it was over. I have always had 5 star experience in Coulter Cadillac on Camelback in Phoenix. It continues to today and I'm glad for that.

Nidag

Sep 21, 2013

This is my 4th vehicle I have purchased from Coulter Cadillac. Dureen and Debbie have always been 100% honest and kind. I would recommend family and friends to see Dureen and Debbie if they are in the market to purchase a new or used vehicle. I have never felt as if I was being taken advantage of, as you do at other dealers. The staff at Coulter Cadillac are always friendly. It has always been a good experience.

solarranch

Sep 16, 2013

This is the second vehicle we have purchased from Marty Katz and it won't be the last! The entire experience was fun, stress free and comfortable. Marty makes friends instead of customers!Bill and Susie Smith

Penderson

Sep 14, 2013

Awesome guy! Super funny and very easy to work with. I have never had a car sales man that I actually wanted to work with again.

jhpandhpaz

Sep 13, 2013

We gave the rating of "great" and that we certainly would recommend Coulter and especially Bill Jurczak because all of our needs and questions have been answered. We dropped by Coulter and explained what we wanted, he found it, made all the corrections we wanted, delivered the car. The paper work on a purchase is usually tedious but Bill made it easy and not difficult at all.

Dess1231

Sep 13, 2013

September 13, 2013Last Thursday, September 5 my wife,I Retha and I went to Coulter Cadillac in downtown Phoenix Arizona to look at the Cadillac SRX. We had arranged a meeting with salesman John Wacker. John was very helpful and showed us a number of vehicles in different colors and with different equipment. We decided on a white 2013 SRX. And proceeded to buy the vehicle negotiating with the Cadillac general manager Paul Glans. John was very helpful during the entire procedure. It was a very hot summer day and after the car was cleaned up John proceeded to show us the vehicles equipment and how to adjust it while standing outside in the blazing sun. He went beyond what was expected. Also since the purchase he has been very helpful in answering questions and providing other help and advice. We both were very pleased with the whole experience. We traded in a 2008 DTS and settled on the SRX after riding in a friends ATS which was not as good a ride. We like the new SRX and I have jokingly said the RX in SRX has cured the itch I had for a new vehicle.Dess Chappelear13837 Oak Glen DriveSun City West,Az 85375.glance

Ramona61

Sep 5, 2013

This was the best experience I have ever had purchasing a car. It was simple, well informed, and the sale was executed in a quick efficient manner. I was pleasantly surprised. Glenn was a wealth of information. He really listened to our needs and matched us with a beautiful car. He made the process of buying a car seamless. I love this car!

Patricia D

Sep 5, 2013

Great service from John Wacker, Paul Gans & Michael Kemp!! Friendly, no hassle, great price, quick service from all depts! They were able to arrange an immediate detail & inspection on a new car that arrived that arrived in hours! Thanks to the service dept too! I made a deal & took delivery within hours! Coulter is excellent & I would buy from them again!

Sbuch007

Sep 5, 2013

Allen Hall and Paul Glans make buying and leasing a new car a "snap!" They are quick, professional and always right on the money!Working with these two consummate professionals take all the anxiety about buying or leasing a new car away! They are delightful to work with! I would use them and their expertise every time!

loislane1

Sep 1, 2013

I entered the dealership expecting to be pounced upon by a salesperson and was pleasantly surprised to find Marty Katz. I had purchased my previous car from Marty so I knew what to expect. He is an absolute pleasure to work with. He provides all of the information you need to make a well informed decision. He also knows when to step back to provide you the time to make a decision. The entire process was very painless. Usually there is too much back and forth between you, your sales person and the manager to come to a financial agreement. This was a different. I told Marty what I expected to pay and what I was looking to get for my trade-in and extremely surprised when the whole process took about 10 minutes to negotiate. It was also very refreshing not to be pressured to purchase additional items by the finance manager.Hats off to Marty Katz, Paul Glans and Mike Kemp for making my car buying experience at Coulter Cadillac a pleasurable experience. Linda Stone

brancati

Aug 31, 2013

It was my first time buying a car and Mr. Hall was extremely helpful. I was very specific on what I wanted and he found the perfect car I was looking for. Mr.Hall went to a lot of trouble to find this Nissan Altima for me and when it was missing a floor mat, he obtained a whole new set. When i picked the car up at the dealership, he spent a lot of time showing me all the specific functions of the vehicle. It was a real pleasure to work with someone like Mr.Hall on my very first car purchase.

rateemgood

Aug 30, 2013

Awesome staff! For the first time in recent memory, I actually had a decent car buying experience. Roger listened to my car needs and showed me what options I had, given my needs and goals. Mike helped me thru the financial with ease and explained the transaction honestly and coherently. It was a pleasant change from my past experiences.

claudiovaldes

Aug 29, 2013

The service was good from the beginning, we were greeted kindly at the door by the sales person and from then on the experience of purchasing a new vehicle went smoothly.We were given test drives of two vehicles and we quickly settled for a certified preowned model which was in excellent condition.The financial arrangements were swift and efficient and I was able to drive my newly acquired vehicle home on the same day.I would recommend this dealership to all my friends.Claudio

ochser

Aug 29, 2013

Alan did an excellent job as usual following up on getting my gate opener programmed on my 2013 Escalade EXT. Tom Munoz came out and was extremely helpful getting the right person on the phone to program my opener for my subdivision gate. Talk about a difficult process that because of Tom and his knowledge (and patience) made the experience painless. Coulter Mobile service is fantastic and better than my Mercedes experiences. The quality of the car is not what sets the Cadillac brand apart it is clearly the above and beyond service and follow through. Once again Alan Hall saves the day.... The Ochser Family Love's Alan Hall......

derekm

Aug 28, 2013

We bought our last car with Coulter about 2.5 years back. It was a small deal for them (we're a new family with kids = low budget), but we told them our price out the door and Bill came back 5 minutes later with the final price. It was just what we wanted. After weeks of haggling with other dealers and them calling us to debate over a few hundred dollars here and there, what a welcomed surprise Coulter was. I must mention that the car at Coulter was detailed and cleaned to perfection. Other dealerships didn't take the kind of pride they do in their cars. The car ran well the last 2.5 years and now we need something bigger for a growing family.So now we are looking for a car with a third row. Another dealer we'd gone to a few weeks before had told us to come in another day when we asked if we could come in on a Monday, since they were in training then. We asked if we could just come in and see what they had, but it wasn't even an option for the salespeople. I'd always kept my eye on Coulter's website and noticed they had a few things in our range that met our needs. I went in and Bill even recognized me at the door. I looked around and gave him an idea of what we were looking for.I called in 2 days later, having seen a car online, to ask if we could come in the next day. Bill answered his cell phone AT HOME to say he had a great friend, Dennis who would be in that day and would take care of us. He passed the information onto Dennis and the next day when my wife and I arrived, Dennis greeted us by name and our car was ready to test drive. The car was detailed to perfection, as usual, and was everything we wanted.They gave us an amazing deal that met our budget and we couldn't be happier. We really can't wait to go back and figure we might as well just tell Coulter what we want and let them get it for us :) Thanks Bill, Dennis, and Debbie.

phyllisugr

Aug 19, 2013

Drove down from Las Vegas. Great experience thanks to Glenn and the team. They were friendly throughout the process and thorough in covering the details. Loving my new car.

MJH1963

Aug 10, 2013

My wife and I recently purchased a Buick Encore from Coulter Cadillac and we could not be happier. During our search for a new car we visited several dealerships in the Phoenix area and test drove many small SUV''s. Coulter Cadillac was by far the most professional and service oriented car dealership we dealt with.They are head and shoulders above all others. Our sales consultant Marty Katz was great throughout the entire process.Without any hesitation I would highly recommend Marty and Coulter Cadillac.

dlsherwood65

Aug 9, 2013

After a couple of glitches, we were very happy! We were very happy with Allen, but the finance gentleman Mr. Kemp was our only problem. He was not prepared when we arrived and it was obvious that he wasn't, and obvious that he had not communicated with Mr. Hall about the transaction, I felt that the initial purchase of the car was more painful and time consuming than it needed to be. We are still trying to clean up some loose ends 2 weeks after the transaction.

drdfaz

Aug 9, 2013

Taj Linzels and the rest of the staff at Coulter Cadillac made what was a dreaded experience for me into a pleasant one. While I've bought several new vehicles over the years, all with more favorable personal circumstances than this one, no purchase went as smoothly as this thanks to Taj and his efforts.Thank you!

rtrayler

Aug 6, 2013

We were leasing my wife's 2010 SRX and I asked Allen Hall if we could get out of the lease early by buying the car. Allen contacted Ally and obtained the details on how we could proceed with buying the car early. He calculated the difference between buying the car now vs. at the end of the lease in December and contacted me, as promised. He and I then discussed the benefit to us to buy the car now and the procedure we would need to follow. When we decided to purchase now (July, rather than in December), he scheduled an appointment with Brad Majercin in the Service Department to check the car and detail it in preparation for the purchase. Brad and Allen arranged for a loaner car for me to use (a new ATS). Because of a tight schedule, I asked that all of the paperwork be prepared in advance of a scheduled 5:30 meeting with Rick Baena. Based on our credit score, Rick was able to secure a more favorable interest rate than I expected and the paperwork process took less than 10 minutes. While at Coulter, my wife and I visited with Paul Glans, the Sales Manager, and told him how pleased we were with the SRX that he had helped us lease in 2010. We highly recommend Allen, Brad, Rick, and Paul. They are very knowledgeable, courteous professionals.

Christiarose

Aug 6, 2013

Cant say enough great things about my experience with Coulter Cadillac! Paul Glans really took his time finding me the perfect car at a great deal! Not once did I feel pressured. This was my first auto loan and Debbie was patient in explaining everything. Visited other dealerships and I cant believe how disappointed I was by the sales associates and how I was treated( being a first time buyer and not perfect credit)I left Coulter feeling great about everything. I love my car and will definitely buy my next cars here!

boston7lucia

Aug 5, 2013

The professional nature of the staff and attention to detail were excellent. We would highly recommend this dealer to other customers. Thank you for a positive car buying experience.

cindynelson2000

Aug 5, 2013

I have had the best experience with this dealership ever. Debbie and Dureen are absolutely fabulous. You couldn't ask for better service. I was in and out of this dealership with a brand new car in less than 30 minutes. I can't believe how fast and friendly these two ladies are and with tremendous help and very experienced with all of the paper work as well as the grand tour of all of the functions of my new Buick Verano. I would highly recommend anyone to experience a very pleasant car buying experience. I have now bought two automobiles from Coulter Cadillac in the last 5 years and I will not consider going any other place. I sure hope that Debbie and Dureen will remain employees of Coulter as I now consider both of them friends. Again what a fabulous experience.Thanks Again,Cindy Nelson

judychitt

Aug 2, 2013

Roger, Paul, Mike and Lindsay are the people I dealt with during my new vehicle purchase. They are all outstanding individuals who genuinely care about the customer. Roger and Paul went out of their way to accommodate me and all my concerns. When Roger said "Coulter treats their customers right"...he was not just saying the words...he followed through with every detail and made me feel like I was his only customer! Mike went through the financing with a fine tooth comb, making sure I was aware of every detail I was signing!I am so appreciative of Roger and the people at Coulter. I would recommend Coulter to anyone wanting professional and personable service.

gttsome

Aug 2, 2013

A thank you to Coulter Cadillac of Phoenix,My wife and I were very fortunate to have contacted Mr. Marty Katz of Coulter Cadillac in Phoenix Arizona via phone to purchase a new GMC Sierra crew cab pick-up on Monday evening (7-29-2013). Mr. Katz informed us of the dealerships current inventory status on the vehicle that we were interested in and the process to obtain the vehicle from Coulter Cadillac on our specific target date. On the following Thursday (8-1-2013) my wife and I drove from Chino Hills Ca. to Coulter Cadillac to purchase our new vehicle. We were greeted at Coulter by Mr. Katz on our arranged appointment time (10:30 A.M.) at which time we were offered complementary comfort provisions for our five plus hour drive. Following a brief moment to relax Mr. Katz introduced Coulter Cadillac to us and then presented the subject Sierra pick-up and all of the amenities of the vehicle in detail. After the product presentation we were then offered a guided test drive of the vehicle through various areas of Phoenix to challenge the performance of this truck. Our test drive validated the decision to purchase our fifth GMC product since 1978, it performed better than the current Ford, Dodge and Nissan products in the 1500 class. The contract phase of our purchase went very well with the Coulter sales team consisting of Mr. Katz, Mr. Glans and Mr. Kemp. These gentlemen honored the presented price point and then expedited the final California vehicle registration and purchase contract agreement to a enjoyable close. Upon departure from Coulter in our new Sierra pick-up, Mr. Katz ensured our directions to the freeway and then provided us with a few complementary provisions for our trip home. Although the drive to Coulter was a bit of a distance for us to acquire a vehicle, I would highly recommend it to anyone seeking a professional, ethical and honest vehicle purchase. Thank you Mr. Katz, Mr. Glans, Mr. Kemp and the product detail prep team at Coulter Cadillac for a very enjoyable purchasing experience.Sincerely Clifford and Karen Clark Chino Hills Ca.

jsweenie

Aug 1, 2013

This team is a class act.... Paul Glans, Allen Hall, Debbie Niles, and Scott Magnusen-(Automotive Expressions manager). Bill Coulter can be proud to have these folks onboard!I have been purchasing new Cadillacs since the very early 80's from Coulter Cadillac. My most recent purchase of a 2013 Escalade EXT yesterday (my fourth) was handled as seamlessly as ever. Each team member listened to my specific needs and wants from equipment to financing, and simply put, They Made It Happen.... As rather an automotive junkie, I have never had as pleasurable experience purchasing a vehicle as my wife Donna and I have had with this team. We would highly recommend Coulter Cadillac and its' "Dream Team" of professionals to help you along the way to your new Cadillac. / sales and service, these folks deliver!Congratulations Bill Coulter, and thank you.....Best,James S. Sweenie, BrokerSun-West Management & Realtysunwest-azatmsn.com602.200.8200

kretzj

Jul 31, 2013

My wife and I had a horrible experience with another dealership here in the Phoenix area just the night before we contacted Glenn and Coulter. In 24 hours we went from that bad situation to driving home in our new car. Glenn and the whole team at Coulter stayed late that evening to make sure we were well taken care of. Job done! I highly recommend this dealership and Glenn in particular!-John & DinaPhoenix, AZ

Larry1Corbett

Jul 31, 2013

Allen Hall is very friendly and listens for your values and wants in a car. Debbie Niles, business manager, was very competent and helpful. I was glad to have both of them.

ochser

Jul 30, 2013

My family has been buying Cadillac's from Alan Hall exclusively since 1978 and as a teenager I remember stopping by Coulter saying hi to Alan and always "WALKING THE LOT". My wife and I have purchased 2 Cadillacs from Alan, a 2010 CTS and the 2013 EXT.Alan has become a friend over the years and ALWAYS ALWAYS ALWAYS does the right thing by his customers.If it was not for Alan Hall and Paul Glans we would never have driven to PHX to purchase our New Cadillac we would have gone to Legends (now EarnHardt Cadillac) because they are much closer but wherever Alan and Paul go we will ALWAYS Follow!My wife and I were looking at several different vehicles and choose the Cadillac because of the Towing and size of the vehicle and that we have 2 older children and do not need the extra interior room like the Escalade or the ESV. We need towing and hauling for our Frozen Yogurt Catering business and towing capabilities to show my collector cars and needing a tow vehicle was super important not to mention my wife loves the truck.The EXT fits the bill perfectly.Alan & Paul are a class act and I am personally very excited to see them back at the best most respected dealer in AZ, Coulter Cadillac who is truly a class act, has always been a class act and will always be a class act.RegardsNancy, Julie, Gregory and David

championship_ring2

Jul 20, 2013

i would recommend this dealership to my friends, family or anyone I care about, because of the superb service I received, each time, from Mr. Stralko. Thankyou for always taking the time & listen to our concerns at any time that we need to bring our vehicles in for service. You make our experience comfortable, trustworthy & personable all these years with you, Mr. Stralko.

twoods13

Jul 20, 2013

Tom Munoz was great---came to my house to set up automatic garage door opener. He also worked on my other car and just had a good attitude.

Anni28

Jul 19, 2013

Bill and Mike made our buying experience such an enjoyable one. Best experience ever to be exact.. Bill was very easy to work with and patient with us. Bill went out of his way to even deliver our truck to us in Tucson. Mike made the finance process easy and gave us great information about warranties. i will definitely recommend Bill, Mike and Coulter to anyone seeking to purchase a vehicle. Thanks Lance and Andrea

captainmasy

Jul 18, 2013

My long time relationship with Coulter Cadillac has been based on repeated great experiences in terms of purchasing cars, obtaining very good service and keeping a great relationship. Would certainly recommend anyone interested in good quality of service and vehicles to contact Paul Glance and Allen Hall before you go anywhere else. Many thanks to them for contributing to a great experience..!!

mpgsleeve

Jul 15, 2013

Both Allen and Paul are the BEST and really enjoy working with them! Everyone I encounter were very helpfull. First time using Coulter and I'll be back!

4drvette

Jul 15, 2013

We had a phone discussion defining what I was looking for. Upon arrival at the dealership, a vehicle meeting our expectations was prepped and ready to go. Satisfactory price and terms were quickly accomplished. Steve was very personable and pleasant to work with. Coulter Cadillac will be at the top of my list for my next purchase.

Cole53

Jul 11, 2013

My family and I had a great experience at Coulter Cadillac in Phoenix, AZ. The staff was realy nice and was willing to work with us to get a great deal for our car. Thank you, Jeff Harris and Paul Glans.

chrisrishelle

Jul 10, 2013

Dennis was great! We had a wonderful experience at Coulter Cadillac. Dennis stayed late so we could purchase our vehicle. We love our "new" vehicle. Chris and Rishelle McClaskey

valgal0823

Jul 10, 2013

An absolutely incredible experience working with Eddie Minogue and Rick Baena. The process of car buying was painless and there was no pressure. The professionalism, courtesy and friendliness of the staff couldn't have been better. This was the most optimal of experiences that people only dream of when purchasing a new vehicle and Coulter Cadillac made it reality. Thank you!

vitamorales

Jul 8, 2013

Dennis and Bill were very friendly and made us feel welcome. They listened to what we needed and helped us find what we were looking for. All our questions and concerns were answered. Thank you for making us feel comfortable and happy with our purchase.

btboyes

Jul 8, 2013

Was in an accident (Other drivers insurance covered repairs, so I have no comment on cost of service), Coulter Cadillac got my car in right away to start on repairs, dealt with insurance directly, and made it a very painless process. Russell Moore did a great job of keeping me up to date on the status of the repairs, and answered any questions I had about the services being done.When I got my car back, not only could I not tell it had ever been in an accident, but it was probably the cleanest it's been since I first drove it off the lot :-)

dansgto1972

Jul 4, 2013

Bill Jurczak worked very hard to get me financed for my dream car, and even though I don't have stellar credit he was able to get me financed. I am completely satisfied and extremely happy with my overall experience, and would definitely buy from them again.

mbhoward

Jul 2, 2013

We have done business with Allen Hall and the staff at Coulter Cadillac for many years. It is always an excellent experience working with Allen when purchasing ours cars. The whole Coulter group continues to impress us with the quality and thoroughness of their work. Excellence is obviously what Cadillac strives for and it comes through loud and clear when working with Allen and the Coulter group. Mack and Kathie Howard

solarranch

Jul 1, 2013

We have purchased many vehicles over the years, but have never had as great an experience doing so as we did with our new Enclave. Marty Katz has made Customers for Life of us with his amazing customer service and Rick and Paul were also fantastic to deal with, making the entire process a pleasure and stress free. Bill and Susie Smith

tltphx60

Jun 26, 2013

Allen and the staff at Coulter were extremely professional, and focused on my needs first and foremost. It's very refreshing in this day and age to purchase a vehicle at my pace and zero pressure. Thanks Guy's

jcpenland

Jun 25, 2013

We purchased a used Mazda 5 from Coulter Cadillac. The salesman who assisted us was Glenn Heiser. We have never had such a fantastic auto buying experience before this! We were in and out in less than 2 hours and well taken care of by Glenn. The vehicle we purchased is in fantastic shape and was offered at a competitive price. We would definitely send our friends and family to see Glenn at Coulter.

chipchopchip

Jun 25, 2013

Quite honestly the easiest buying experience I have had. Dennis was great, he had the answers to my questions, presented options and most improtantly kept his word. I couldnt be happier with my experience and I recommend Dennis and Coulter Cadillac to all of my friends, co-workers and family members who are intersted in purchasing their next vehicle. Thank you again Dennis and I look forward to working with you again.

cindycb

Jun 25, 2013

Dureen and Debbie went above and beyond to make our Regal purchase as easy as possible. They even made it fun! They are true assets for the Coulter Cadillac dealership. We won't hesitate to send family and friends in to purchase vehicles.

Richardbmerritt

Jun 24, 2013

I grew up in a small town in Illinois where my Uncle was the Chevy/Olds dealership---and since moving to Phoenix I discovered Coulter Cadillac. They make it so great to buy a car---no pressure---they explain everything---and treat me as good as my Uncle always did. A great buying experience. This is the 3rd used Cadillac I have bought form Dennis Starks-----he is so great to deal with! And I recommend all my friends to him. The 1st Caddy I bought for cash and now this time have financed-----Michael Kemp was great in explaining the whole process to me----and educated me in the area of auto finance --- thus making this new purchase of my 2010 DTS a very comfortable and relaxed buying experience. I will be back, but am holding out for an ATS convertible :-)

paulaitule

Jun 23, 2013

Excellent car buying experience at Coulter Cadillac. We purchased a 2013 GMC Sierra. Marty and Paul were extremely helpful and made the purchasing experience outstanding. We have purchased several vehicles over the years and this was, by far, one of the best experiences we have had. No high pressure sales. The employees at Coulter seem to truly care about the customers. Marty was knowledgeable of the product and was wonderful to deal with. Paul was fair and honest with us. Overall, I would highly recommend Coulter Cadillac GMC to my friends and family. We will definitely be back in the future. Thank you!

byacar18

Jun 22, 2013

The service that I received was the best. I was greeted warmly by Bill Jurczak upon arriving at the dealer. I explained to Bill that I had my eye on a Chevy Impala that I saw on the internet I had been in touch with Glenn Heiser and I came it to test drive the car. Bill called Glenn and let him know I was there. Glenn was due in 45 minutes. Bill rode with me while I test drive the car and answered any questions I had. When Glenn arrived he was also very warm and friendly. I never once felt pressured. Glenn trusted me and was very honest and straightforward. I knew I wanted the car so we went over numbers. I explained to him I would pay cash that I was waiting on a check that should be arriving within the week. He trusted me enough to let me drive off the lot with the car. He was very helpful explaining the on star system and how it can help save your life and can track your car if it were stolen. Before driving off the lot Bill came back out to the vehicle and sat inside with me and explained all the buttons on the vehicle and answered and remaining questions I had. Ive been to four other dealers and purchased vehicles, but I can honestly saw that this was the smoothest and best experience Ive ever had. I will recommend this dealer to others.Sincerely,Kathy Richardson

marinaprogri

Jun 18, 2013

Our decision to choose this particular dealership was based on the great reviews and word of mouth we read and heard about it. Mr Katz helped us even more on our decision to choose the car.Mr Katz's knowledge and professionalism were so very helpful.We would recommend this dealership and Mr.Katz to all my family and friend.We are looking forward working with Mr.Katz in the future.

rochelle3

Jun 14, 2013

I purchased my second car from Coulter Cadillac yesterday, from Bill. I was in and out in a few hours which is awesome when you typically will spend a day in a dealership. Every employee that saw me asked how I was doing, if I needed anything and offered water. I love my car and plan to purchase every future car from Coulter Cadillac. They are amazing!

ChrisLivingston

Jun 12, 2013

Bill was very friendly, from the moment I stepped on the lot he was committed to finding the perfect car for my needs. I only drive Buick, So I was happy to find that he had the perfect red Verano on the lot. I love my car. Thank you Bill!

robertss1955

Jun 10, 2013

The entire experience at Coulter was built around good old fashioned Customer Service. Bill was great to work with and I would recommend him without reservation to anyone looking to purchase a car.Thanks again Coulter for a great car buying experienceBob Smith

CarolynH18

Jun 10, 2013

I recently purchased a previously owned 2012 Cadillac CTS from Coulter Cadillac. Every person that I dealt with was very professional, cordial and accommodating. Buying a car is not something that most people enjoy; however, Marty Katz was very helpful in helping me and I did not feel I was pressured into making a decision. I would highly recommended Coulter Cadillac to anyone who is looking for a car.Coulter has serviced my cars for the past 20 years and they've always been very generous in loaning me a car if my car needs anything other than just regular maintenance.

suntree51

Jun 6, 2013

After two months of driving our new ATS I am back to say what a simply fantastic vehicle! I was always pleased with my CTS but the handling and safety features of the ATS leave no doubt as why this is THE North American car of the year. Thanks to Paul and John we got the color -- Black Diamond and red leather interior -- combination and all the features we wanted. Even an Italian friend who is a BMW owner drove the car and was impressed. Thank you again, gentlemen, the ATS is everything you said it would be!

mlsexton

Jun 6, 2013

Allen listened to everything I wanted and made the process fast and friendly. Communication and follow up were excellent. I love my new XTS and I know I will be taken care of at Coulter.

meaghanlisa

Jun 6, 2013

Upon walking in, I was immediately greeted by Marty. He went the extra mile to help me understand my best options. Marty was very friendly, patient and knowledgable. Paul also worked hard for my business. He provided quick feedback without any hard core sales tactics. I trusted Paul. Both Marty and Paul took the time to get to know me and my family. After the deal was closed, Marty spent a considerable amount of time sitting in the car with me to ensure I understood all of the features and set up. He went through each feature one by one and took no shortcuts. Both Marty and Paul displayed a sincere interest in ensuring a lifelong customer. The overall experience exceeded all of my expectations. Thank you, Coulter! With best regards,Meaghan Kolyszko

vickyn1970

Jun 5, 2013

Allen was friendly, courteous and bent over backwards to make this tranasaction smooth. He was attentive and very prompt with his responses. I would absolutely recommend Allen to anyone buying a vehicle.

BarbaraPritchard

Jun 4, 2013

We came into your dealership because my husband had heard on the radio that you could sometime find a used vehicle with low millage, so we wern't there 5 min before Bill greeted us.He is AWSOME, he found us a 2013 nissan with low milage, still had manufactures warrentys.So I got basiclly a new car for a used price.We where in & out in about 2 hrs. So again thank you Bill for making our exsperiance a GREAT ONE. C&B Pritchard

artsalins

Jun 4, 2013

Every person at Coulter was very professional, friendly and informative during every step of the transaction. It was the nicest dealership I've ever encountered during many decades of car buying.

qnwalker

Jun 3, 2013

The staff at Coulter was absolutely more than accommodating to my needs in finding a used vehicle. Unlike other dealers, they actually listened to me and to my needs. When other dealers said, "what will it take to get you into this car?" it was such a loaded question, that seemed just to be a sales gimmick. When the Coulter group asked me, they really did listen to what it would take for me to "get into" one of their cars. After my whole experience at Coulter, I had to ask myself, "why could they help me so much, when other dealers couldn't?" It's because other dealers are just that, dealers without a name that that need to uphold; Coulter Cadillac has a actual living person's name attached to it, which means if you have a bad experience, it's a person (Mr. Coulter), who you've had a bad experience with, and Mr.Coulter doesn't want his named tarnished. When you leave, the staff wants you to have had the greatest experience you have ever had when buying a car, and for this reason, you will forever return to Coulter when purchasing future vehicles. LOVED MY EXPERIENCE!!

beverroad

May 31, 2013

Very pleasant car buying experience. We contacted the dealership months prior to buying a car and never felt hounded by them during our decision making process.

MarkZoroya

May 30, 2013

This is the 8th Cadillac I've purchased from Coulter over the last 25 years. In my opinion, if you are in the market for a Cadillac, Buick or GMC...this is the place you should do business. It's a great family owned dealership and you can tell. You're treated the same way they would want to e treated if they were buying a car. The staff truly is there to help and answer questions...sure they would love to sell you a car...it's more about them making sure the customer is happy and relaxed...after all...buying a car is still a big deal.

Prescott_s

May 30, 2013

Tom was timely, knowledgeable, and efficient. He scheduled a time to come program the garage door opener on my car. He called to confirm the appointment, was there early, very friendly and helpful. I would definitely recommend him and this dealership to anyone.

halainthepala

May 30, 2013

As soon as I walked into the dealership, the receptionist greeted me and directed me to Chris who helped me with the exact car I wanted. We got down to business with the numbers. Paul helped get the numbers in line and avoided any B.S. haggling tactics. They got to my number where I felt like I was getting a great deal. Once in Finance with Debbie, it was just as smooth. No "up-selling" on anything but the leather treatment which is a no brainer. I was taking the car back to Las Vegas and wanted to rims swapped out with some others. The Enclave was ready the very next day. Marty met me at the rental car return to pick me up in the car I had just bought my wife and went over all the features.This was by far the best buying experience I have ever had with any dealership i've dealt with. I've purchased cars in Nevada, Utah, California and now Arizona. If Coulter solds Cobras, I'd buy it from them as that's my next purchase. Great team of people. Very kind and sincerely caring about my wants. I would buy from them again.

russell62

May 29, 2013

I give this dealership and Allen Hall and Mike Kemp an outstanding grade from sales to getting financed. There level of professionalism was something I`ve rarely experienced.The Buick La Cross is an incredible american built car which I feel you can spend more but your not getting it.Oh by the way,I traded in a Mercedes E350 which doesn`t hold a candle to this buick,not in the same ball park or sentence.Next purchase I`ll start and finish right here at COULTER with Allen and MIKE............

Ravenp9

May 28, 2013

Wow! What a wonderful experience we had working with Allen while purchasing our new car. Allen was so helpful and able to answer any questions that we had. Allen is very thorough and knowledgable with his business. Our experience was flawless working with Allen and Coulter. We look forward to working with Allen again.

nabie98

May 24, 2013

My husband and I thoroughly enjoyed the car buying experience from Courlter Cardillac. The minute we arrived, all staffs made us feel very welcomed and appreciated. The questions were all answered in very professional and honest manner by Glenn, and he made the car buying experience as a stress-free and joyful event.

Jxgubbins

May 22, 2013

Allen Hall, John Harrell & Micheal Kemp made my auto purchasing a wonderful experience! They were very infomative & answered all of my qustions & because of their no pressure approach made it a very relaxing experience. Their up -front approach was very welcomed & their compete honesty was really refreshing. I highly recommend this dealer & you will be pleased with your buying experience!1

sstryski13

May 22, 2013

Jay was in touch with me often - he gave me his direct line. He was very kind & professional. They took great care of my truck :)

SilkyPHX

May 21, 2013

Ed was very personable and the work done on my Cadi was exemplary. I genuinely appreciate the way Ed conducted business, he is a genuine asset to Coulter.

Jrl0619

May 19, 2013

Jeff and the entire team made me feel welcomed and at home. I will continue to use this dealership and Jeff in the future. Thank you Jeff and mike

ja073442

May 17, 2013

Every employee I had contact with was very professional, friendly and made me feel that I was appreciated. I will return to this Dealership when I am ready to trade up again.

Prescott_s

May 16, 2013

Allen was extremely helpful and giving of his time during my new purchase. He consistently went above and beyond to ensure that I was satisfied with my purchase and found the right car for me. The dealership as a whole was extremely friendly and helpful. I would highly recommend this dealership, and especially Allen, to anyone.

smp78

May 15, 2013

They were friendly from the start, I walked in and I was immediatley helped, I asked a few questions and he was very knowledgable about the cars that they had, I already did my research and the Sales man took me right to it. They always offered me water or Coffee, and really made me feel comfortable. We joked and laughed and the end result was a new car, I didn't have time to stay to go over every feature but they told me to just come in whenever and they would be glad to take time to show me. I haven't bought a car in 10 years and they made it so easy that i would recommend them to anyone.

Stitcher123

May 13, 2013

the customer service was great, they were able to answer all my questions. They were friendly, I would recommend them highly and would purchase all my future car I might purchase.The dearlership is close to my home and I do intend to use their service dept for all service on my new vehicle.

msedakis

May 13, 2013

I just want to recognize the team that we worked with at Coulter Cadillac. Kevin Kish, John Harrell and Rick Baena were wonderful during our recent car buying experience. They were friendly, helpful, professional and made the entire process seamless. I would highly recommend the dealership and this team to anyone for an amazing car buying experience. Thank you so much for providing the quality service we were hoping for, we just love our new Cadillac !! Ron and Marcey Sedakis

Jrhealthplex

May 12, 2013

Thank you! It's was a fantastic buying experience and Marty you were wonderful! I plan on referring my clients to you and Coulter Cadillac.Effortless and very time sensitive and the whole staff was friendly.

aliebrown

May 12, 2013

As a single female I've often had a difficult time with condescending salesmen. But from the moment I drove into Coulter Cadillac's used car lot I was treated with complete courtesy and professionalism. Bill, the salesman, was very friendly and helpful. I was more than satisfied with both the price of the new car and the amount I got for my trade in, and I left the dealership absolutely thrilled with both the new car and the overall experience. I will definitely recommend Bill and Coulter Cadillac to my friends and family. Oh, and they're very military friendly!

chefbar

May 11, 2013

I do not have the opportunity to purchase a new car often.I am very glad that the old days (for most dealerships) are gone with the boorish back and forth and the uncountable visits from 25 managers that try to pressure you into a sale. The Buick web site made it very easy for me to research the vehicle and come in with a very good idea of what to expect.The respect shown at Coulter for the customer is greatly appreciated by us.Marty was a pleasure to work with, he was fully knowledgeable on the vehicles and was prepared to explain all details and answer all questions. Debbie was fully prepared with the paperwork to make the final signing regime fast and uncomplicated. We did however discuss the lack of more electronic options due to the cliental you have but I think that will change and the young guys like me continue to purchase (I am only 58 lol).Also it was great to have Marty sit in the car with me and show me all the bells and whistles and get me acquainted with the operation of all aspects including the set-up of the On Star and my cell phone. So overall a great and painless experience and I look forward to many miles in my new car.BTW 2 things to improve on:1.Have that Shelby cleaned and polished and show it off! It is a beautiful example of automotive history and style.2.Please let me use it as a loaner when I come in for service!Sincerely,Barry & Cathy Rosenberg

vitarowe7

May 10, 2013

It was with some trepidation that I entered Coulter Cadillac in search of a new car. My previous experiences with "car salesmen" at other dealerships were not pleasant ones. As a widow lacking in any real knowledge of cars, I thought for sure I would be taken advantage of. I began my experience with Paul Glans. He greeted me with such warmth and made me feel that I was the most important customer who ever came in to buy a car. He was so thorough in his explanations and so willing to work with me until we had a deal. He was such a gentleman and so very professional. I immediately saw his integrity and felt safe in trusting him. Everything about Paul is an asset to the Cadillac image. It was such a pleasure to work with him. He made it easy for me to buy a car and to feel confident in my decision. My relationship with Cadillac did not end with the purchase of my ATS. I was then introduced to Roger Farney.I thought it would be impossible to meet another special person, but Roger was also such a gentleman with integrity. He finalized things and undertook a most challenging job of teaching me about my new car. His patience and kindness were incredible. He made sure I understood everything before I drove off. He also reassured me that our relationship would not end with the purchase, but that he would be there when I needed servicing or if I had any questions. He was so sincere and I knew he meant what he said. He could not have been any more professional.My entire experience with Coulter Cadillac was wonderful. It has made me want to be a customer for life. I absolutely love my ATS and will now never drive anything but a Cadillac. Thank you so much Coulter Cadillac!!!!

dayamay

May 9, 2013

We bought our new Cadillac, a month ago, and I apoligize to these two men for not praising them sooner. We were having too much fun in our new car.From the moment we walked in the dealership door to the time we left, we didn't meet one person that wasn't, smiling and helpful.From the woman that we got do-nuts and coffee from, to the guy that made our car spotless before we left.Now, lets get down to the real nitty gritty. Taj Linzels!!!!! Not what one thinks of as a "car salesman." No pressure at all, Explained everything about the car to us. We never felt like we were being taken. And know that we were not. Nothing but wonderful things to say about him.He has called us at least 4 times to ask if there were any questions that had come up. How we were enjoying the vehicle. We were made to feel like part of a family, not a get em in, get em out customer.As for Ed Stralko, what a guy. he also explained every little detail to us. And I watched him with just about everyone that walked in the door.He immediately offered his service to answer any question that anyone had.He sat with me while my husband did the paperwork on our new car. And he isn't a salesperson, he is the service manager.I have a soft spot in my heart now, for these two. Everytime we get in the car, we feel that they are right there with us.Andrea and Dan May

caminito

May 8, 2013