Used Cars for Sale at Covina Valley Kia in Covina, CA

Angelina

Oct 12, 2016

Great purchase experience. Sal is such a wonderful person. Helpful. No push. Car is great!

Lin Baumgartner

Oct 10, 2016

Excellent service center. Facility is spotless. Everyone that we encountered is well dressed and professional. Very friendly. Courtesy and respect throughout! The service was just what we have been looking for. Will recommend to all.

Mario Cordero

Oct 10, 2016

They are honest and will not try to sell repairs in which the customer does not need done. They have free water, coffee, tea, and snacks.

Alice

Sep 30, 2016

I had a very positive sales experience buying my new Forte! So much to say...but let me say PIERRE, HUGO and JC, in my book you've got the Honda Guys beat! Thank you Covina Valley Kia!

Briners14

Sep 28, 2016

Pier was very helpful during my experience he was kind and very personable. He made buying my first car a breeze

Aurora Sosa

Sep 26, 2016

I had looked at various car dealerships and became very uncomfortable with the "hovering" of the salesmen at these dealerships. i had said, Ii'm just looking, yet they "hovered" around me and my family until we decided to leave. KIA West Covina was so different! We were given space and time to "look around." Robert Y. was knowledgeable, patient, and made our buying experience such that we bought 2 KIA cars. The value for the price was terrific. The customer service was outstanding. I recommend this dealership and Robert Y. as the go to place/person when looking for a car.

M S

Sep 23, 2016

Had my window broken into, took it to Covina Valley Kia and the customer service was good, the timing was reasonable, the staff friendly but the attention to details was very much lacking. Glass was all over the inside of my car and I requested the glass to be vacuumed out completely... after sending it back 3 times, unsuccessfully, the Mngr finally took it himself and it was better but I have been finding glass all over my car ever since. So much so that under the front seat it doesn't even look like they got under there. For me to give a higher score, especially a 5, it would require going above and beyond and it was just an ok experience. TELLING me to rate them HIGH/Perfect at the end of my service doesn't help either (printed out an example of a perfect survey rating and told me this is what they need from me to get the full score value)....earn it and you won't have to TELL/MANIPULATE me into rating you high. I appreciate the kind customer service but doing an excellent job on the required service is equally important to keep me going back!

Michael Okeefe

Sep 18, 2016

It was a good fast service. I was in and out in about an hour and was told if there is anything I would need or if everything was good

dragon1984

Sep 17, 2016

Service tech Larry needs to be retrained in customer service. On 9/17/16 went in for service and said it was my fault for scheduling a recall service on a weekend because all they do is basic maintance. Its MY FAULT because I should know as if I work there. Seriously do you guys don't communicate? So now I'm stuck driving a truck whos horn doesn't work,has a recall on the axles,has electrical problems way to go KIA.

Malaysia Avery

Sep 14, 2016

very good service and fast. only waited an hour for oil change.

M Ryser

Sep 12, 2016

Thanks to Wes and Wesly Parker...you guys are the best, and once again, you've exceeded my expectations 10 fold!

Jerry Dugenia

Sep 11, 2016

Excellent service, prices, inventory, and always a great experience.

Stephanie Macias

Sep 9, 2016

Marcus was awesome ... Very nice and professional

Ricardo De La Cruz

Sep 8, 2016

Great facility with free amenities while you wait.

Lizzy

Sep 7, 2016

Customer service was great and was in and out in a timely manner.

Veronica

Sep 7, 2016

Excellent customer service from all departments !!

Roel Yumol

Sep 2, 2016

The sales rep Hector Arrieta was really helpful as well as his service manager Shaun.

Connie

Sep 1, 2016

As the driver of this car and the only driver I have been very unhappy with this whole ordeal, my car does not drive well, i have made many complaints but no one listens. My last visit on 08-24-16 was probably one of the best experiences so far William the gentlemen helping me seemed genuine and concerned. The last few visits have been unreal not to mention 8-22-16 visit I was helped by Mike I asked Mike kindly if i should wait or will it be a while he stated Im on it so i sat in the lobby for about an hour i finally got up and asked hi whats going on? Mike forgot about me and nothing had been started ! what a waste of my time and money ! but once again i wasn't surprised how i was treated.

Tomas ramos

Sep 1, 2016

They were freindly, and worked hard to give me a good price on the new car I wanted.

Alba Kondo

Aug 31, 2016

Came in for scheduled maintenance & recall letter. Easy scheduling & great complimentary shuttle service. Mike was helpful as always & Isaac, shuttle driver, was courteous & friendly.

Sabrina Rodriguez

Aug 28, 2016

I just purchased a Kia Optima for my daughter and Robert Yanez is a wonderful sales representative. He is knowledgeable, kind, and a no pressure salesman. This was the first car buying experience that I have enjoyed and was done quickly! I got just what I was looking for and Robert went above and beyond to make sure my daughter knew how to use all the features on her new car. We are happy to be part of the Kia Family Now! I will definitely refer my friends and family to Robert Yanez at Kia Covina Valley.

Rachel Alarcon

Aug 25, 2016

The only complaint I have is that I have free oil changes for 1 year. That was the agreement with Kia I made and every time I take it for servicing I have to show proof of that. They don't put it in the computer!

Katie Buehler

Aug 25, 2016

I took my car in for a broken AC compressor. I initially thought it would take a few days but the service department had the part in stock and got my vehicle back to me the same day, with no charge to me since it was still under warranty.

Veronica Murillo

Aug 22, 2016

Great service, they took care of the maintenance and the problem I had with the car.

Alejandra Alcaraz

Aug 22, 2016

I love my Kia Forte and Covina Valley Kia, i went to get my 10,000 mile service and it was quick and painless. All the service guys are so friendly and happy they make you feel right at home. I actueally referred my cousin to Covina Valley Kia and she purchased the Optima and is just as happy as I am.

Aileen Amador

Aug 21, 2016

The experience here was great! Got an amazing price and the employees are all welcoming and lovely to talk to.

Lydia B.

Aug 19, 2016

Marcus helped me out in the service department, he was very helpful! Im glad i got to deal with him that day, he made my visit less stressful.

Stwtech

Aug 11, 2016

Ok I had a problem at first but the service manager found out called me and promised to resolve the issue personally on Friday. I REALLY appreciate his responsiveness to this issue. After talking to him my mind was put at ease and I am confident the issue will be handled. They say don't judge a company by their mistakes judge them by how they handle a mistake, Covina Kia is handling mine like a champ! Thank you and see you in the AM

Steve Munguia

Aug 11, 2016

Fast service! Went in as a Walk-in for my scheduled oil filter service and it literally took one hour. I probably went in at the right time where they could squeeze me into

Alexander Padini

Aug 11, 2016

Satisfying. Sales rep are friendly. Deal is great. Provided a lot of good offer. Will come back for my next car.

Aguirre01

Aug 10, 2016

Made a call to ask about purchasing a car but we had horrible credit. The salesman Juan said no worries apply and we will call you back. Now we did not think they would call. 5 mins later Hugo called us and said come on in and we can work with you. We arrived and we were greeted by Frank Elliot and he rolled out the red carpet and was up for front and honest with us but never made us feel that they could not help us. The sale team Juan, Ray, Hugo and Frank took awesome care of us. Frank asked about our family and we explained we needed a van because we were adopting 3 little boys and we needed a bigger family car. They worked so hard for us and yesterday we were able to drive away with a 2016 Kia Sedona. I cried when they called me with the good news. Our boys are so excited. The saws team honestly worked a miracle for us and never once gave up. Tjank you so much for making our dream come true of owning our new car. Chris made signing all docs fun and was so professional. Thank you so much. The Aguirre Family. You are truly out super hero's.

Ambers_Mom

Aug 9, 2016

Called this place to get a new battery put into my 2014 Kia Optima. Not only did they have this battery in stock, but Danik was very helpful and professional over the phone I did not feel rushed and he gave me a same day appointment on a Saturday. Upon my arrival I was promptly greeted by the employees in the service center . The whole process took no more than 20 minutes tops. I am very pleased at the service I received here, the staff is very professional, warm and welcoming and not to mention very knowledgeable. On my way out I was explaining to Danik about another issue I was experiencing before my battery died and another co-worker overheard and was able to explain further on where this other issue was originating from. I was very pleased with the information I was receiving from him although I wish I would have gotten his name. Overall, my experience here was amazing come see Danik and the rest of the service department crew in the service department. You won't be disappointed.

Ernesto Perez

Aug 8, 2016

Customer service from the salesman to the sales manager was excellent

Daysaver

Aug 7, 2016

Came in for a used car and Robert was very kind enough to help us. My sister found the perfect car with his help. He was very kind and professional towards us. Everyone working there was very helpful and always made sure we were being helped and cared for. Got an outstanding car note and took the car. This whole process took a good 2 1/2 hours which was very impressive. I would recommend all my family and friends to come here if they are looking into getting a great deal. My family would like to thank everyone at Covina Valley Kia for their professionalism and helpfulness in this process.

Kelli

Aug 6, 2016

I have been with Wes Parker and Covina Valley Kia for 4 years and would not buy a car from anyone else , they go out of they way to make sure you leave a happy customer! Thank you again WesParker and staff at Covina Valley Kia for all you do for me and my family . Started off in a used forte 2010 and l'm now in a 2016 Kia Forte !

Loza Lee

Aug 5, 2016

I was very pleased with the services thank you Covina Valley Kia

Dcha78

Aug 3, 2016

My experience at covina kia is great, fast service and update info about status of the vehicle

Marcia Castillo

Aug 2, 2016

Very placent, everyone in this facility are very nice and helpful.

JeffPS

Jul 23, 2016

Juan in Internet sales was very helpful, very relaxed atmosphere, not a lot of back and forth, was overall pleased with the experience.

Ismael Tovar

Jul 22, 2016

I came to this location because I didn't like the one I where I purchased my car. The difference in customer was like night and day. I will come back for more repairs as needed and possibly purchase a vehicle here in the future.

Carolyn Rumble

Jul 20, 2016

3rd time is the Charm! After spending the day at 2 other dealers from Perris to Alhambra....we stopped at the Covina Kia Dealer. Trey Green was my sales person and helped me work a great deal on a new car rather than a used car. I love my new Kia Sorento!

Bonnie Monary

Jul 15, 2016

Hector and Shawn were wonderful. They went out of their way to make my experience pleasant.

Darren Ellis

Jul 14, 2016

Great service department. Always takes care of you with fast and friendly service.

Amanda Provenzano

Jul 12, 2016

Covina Valley Kia is amazing! This is my first time buying a new car, and I couldn't be happier. Every time I get my car serviced the staff is nice, friendly, and most of all helpful!

Raymond Ybarra

Jul 12, 2016

I purchased a kia spectre about 5 yrs ago, loved it. I have been bringing it here for service, because of Jason, Mike and the whole satff, they very reliable guys. So when i needed a new car, i went back to covina Valley kia to purchase my Soul. and take it back when my regular service time is coming up. I cant see myself go anywhere else.

Jose Serrano

Jul 7, 2016

TOO LONG FOR THE SERVICE LEFT THE IN THE MORNING WAS NOT READY TILL4:30

Michael Garcia

Jul 6, 2016

I recently bought my new 2017 KIA Sorrento at Covina Valley Kia and had a great experience! Great service all around. Shawn the sales manager, Sal the sales consultant, and Sierra from finance. A great team to work with! No pressure, No Bull! Thanks again, for the great customer service!!

Nancy Bower

Jul 1, 2016

Great service. Clean facility. Service people informative. Repair done quicker than anticipated. Service peope kept me informed as to what was needed to repair my airbag system and emphasizes it was a safety issue and it would be repair as soon as possible, I received an extended 15 year warranty on the part that was replaced.

Tai Tu La

Jul 1, 2016

I was in for my regular car service/oil change. Went in at 2pm and was done by 4:30pm.

Cecilia Boswell

Jun 30, 2016

I took my Optima in for its 42,500 mile service and just like the previous 4 service visits, the service was both excellent and performed within the time frame given!

Alicia Corona

Jun 25, 2016

We needed a bigger car for our family and ended up leasing a new Sedona within a few hours. The staff was very friendly and thorough about our best options.It really was the fastest time ever spent getting a car at a dealership.

Deliz Rios

Jun 21, 2016

Very happy to be able to take my car in for it's oil change. One thing that I was a little off guard was the fact that I was being charged for the replacement of my air filter. I purchased a maintenance package and would of hoped this part of my car was covered but it was not.

joyo

Jun 3, 2016

My experience was great. Friendly and considerate staff.

Kim Holland

Jun 2, 2016

Excellent service. Clean place. All the staff where very helpful and polite. Quick but done correctly all work.

robert perez

May 29, 2016

excellent service wesley was to the point and very quick in getting the paper work done . great young man. need more like him in this would .

Sarasmsc

May 27, 2016

Anthony gullart was amazing helping us out and made us feel comfortable and didn't force us into anything. He made it easier for us to decide our options.

Carlos

May 27, 2016

I had experience, a starter problem I took my car in for service, I was told in would take 3 days to complete the repairs, but it actually took 5 days, I was not offerer or suggested alternative transportation, such as a courtesy loaner car or car rental place. The job was completed I was satisfied with the work, the parts were under wanrnty, however my car was returned dirty and filled with bird dropings.

Shirley Pascua

May 26, 2016

Staff was very friendly and helpful. Fast service.

Thomas Dominguez

May 16, 2016

I always look forward in Allowing the whole team at Covina Valley KIA they do an excellent job in making feel like family.

Peter

May 15, 2016

This was only my second visit or service to my new Kia since I bought it. The purchase and first service was very good and professional and everyone in the service center was very helpful and attentive. However, this last service visit was the total opposite. I actually made an appt. to drop my car off, when I got there was 1 tech helping a customer and two others talking and walking around. I actually stood there for 10 to 15 minutes before anyone said a word or asked if they could help. Picking up my car was the same experience I stood there while everyone walked around, I finally paid and checked out and I was told my car was coming up and getting windows cleaned. However I stood there for 10 min waiting as I can visually see my car parked and no one getting it. I finally demanded my keys and went back and got my own car and no the windows weren't cleaned.Purchasing the car at Covina Kia was a Great Experience everyone was very helpful and attentive but the service dept. was quite the opposite

Angel Morales

May 14, 2016

I came in to get my breaks fix. Front desk help me set up for an appointment for next morning. Very friendly and approachable. The next day got my car squared away. Did an excellent job in a very timely matter.

Drea M.

May 6, 2016

The purchasing process was wonderful it was quick and I was approved based on my credit and income in an extremely timely manner. I paid 0 down and walked away from the dealership having only signed a contract. I decided to leave the vehicle and I decided to pay the extra money to purchase the maintenance package which I believe is probably worth it. However when I ran over a nail I was not sure if they would cover that repair or not so I decided to call the dealership first. I was told by the service department that they can definitely pick up my tire if it is possible for a charge of $30. So I drove down there and once I walked in the service department I stood there for over 45 minutes without even being acknowledged. The service team not know anything about customer service they do not even greet you when you walk in I was literally standing there staring at them and all they would do was look down or look at the computer or be on the phone or walk outside but they would just avoid any customers that walk in at all costs when I finally I got someone's attention... I was told that in fact they actually do not patch tires because of a liability issue! DONT GET YOUR VEHICLE SERVICED HERE! The manager tried to make it up to me by saying that they can make an exception for me and patch my tire. And even more he said that they would do it for free! I was relieved to hear this! But after waiting another 45 minutes finally somebody wandered over to me and told me that in fact my tire was not repairable and I would have to buy a new one for a hundred $173! I decided to look for the tire myself online and I found it at Walmart for $84! WHAT A WASTE OF MY TIME! I'm I'm definitely not coming back here vehicle service and I'm definitely not referring anybody to this dealership.

Peter Olguin

May 2, 2016

I love taking my car to Covina Valley Kia, customer service is really great. Waiting is very clean.

Chuck Taylor

Apr 30, 2016

I am a West Covina resident who purchased acertified pre-owned 2013 Kia Optima from a Kia dealership in Orange County. The vehicle had 24K miles at time of purchase. After six months, the battery died and the vehicle had 26K miles. Sinse I live in West Covina, I decided to call Covina Valley Kia for help. I was transfered to Phil, a service advisor at Covina Valley Kia. Phil walked me through the Certified roadside assistance to grt my car towed to the dealership and was there waiting to help me when my car arrived.Phil wrote up a service ticket and had my vehicle electrical charging system completely checked. The final conclusion was the battery was bad and needed to be replaced. After replacing the battery, I drove away feeling confident that my vehicle's elctrical system was back to reliable factory standards. Thanks Phil!!

Sal

Apr 29, 2016

Hector was very knowledgeable about the car and I felt very comfortable dealing with him.He was up front and very frendly

Debra Slemmon

Apr 12, 2016

Kia dealership has without a doubt the nicest employees I have ever dealt with.Thank you for everything.

Brianna

Apr 8, 2016

Everyone was very helpful and very nice. And they answered all of our questions thoroughly. They absolutely have perfect service!

Anthony

Apr 7, 2016

Stella and Wesley did an amazing job. They had us feeling very connected and comfortable. They didn't have us feel uncomfortable or pressured into anything. They really connected to us. They really helped us and did an amazing job about that. Our overall experience was great and would definitely recommend to friends and family. Thank you.

Enrique

Apr 1, 2016

It was 1st oil change in my new pre certified optima sx, the place is clean, staff is friendly, & answerd my question in changing my oil to synthetic

Gabbar

Mar 31, 2016

Just purchased a new 2017 kia spotage. Love the car. I would like to Thank Anthony Gullart for all of his help.Sincerely,Gabby Barraza

Ramon Talamantes

Mar 21, 2016

Very understanding, easy, and servicial. First time buying a car experience was very delightful and exciting, did all and drove out in 4hours.

Suzanne

Mar 21, 2016

i had to buy a new car in November and the salesmen at Covina Kia helped me out with the right car. Since then, I've already had its first oil change and the guys in the Service Department were very helpful and my car was ready before it was promised.

Stella Marquez

Mar 21, 2016

Service is wonderful. Car Service time was minimal.

Kelli

Mar 21, 2016

Love Covina Valley Kia , Wes and his staff are great ! Been a customer for 3years and they always take care of me . If you're looking for a car you need to go to Covina Valley Kia you won't be disappointed! Thanks to Wes I am now in a 2016 Kia Forte! Love it! THANK YOU AGAIN WES PARKER AND STAFF .... Kelli

Meghan

Mar 4, 2016

I appreciated how willing everyone was to work with me to get the price I wanted on the car I selected. They were patient, helpful, and knowledgeable.

David

Mar 3, 2016

I delt with Miriam Hermandez, she was great! she was honest and very pleasurable she made me feel very comfortable. She explained everything to me in detail as did Sierra Vanophen your finance manager. It was the best experience I have ever had buying a car. Miriam's sales manager was great as well. If more sales people were like Miriam more people would not dread purchasing a car. I will be back to Covina Valley to purchase again because of Miriam.

Jason

Mar 3, 2016

It was fast and efficient without all of the haggling. Plus it was nice and easy working with Ana and the team.

Celia

Feb 25, 2016

Excellent ,estoy feliz con mi compra gracias Kia de covina lo super recomiendo todo fue muy rapido y me ayudaron que mi compra fue una muy buena experiencia gracias !!

Richard

Feb 25, 2016

I first contacted your dealership Via the Internet. The responder was very courteous and the experience was enjoyable. I also appreciated the no pressure communication. Once I was contacted by Marian the experience improved from there. She answered all my questions and researched the vehicles I was interested in. She verified your stock and got back to me with the information and my options. I felt very confident after talking to her it was not just another salesperson trying to get me to the dealership to make a sale. I drove approximately 100 miles to your dealership to view the vehicles I was interested in all at one place. When I got there Marian had them all on display. They were all next to each other under the lights for comparison shopping. It was awesome! You have a great staff. Thank you for a great experience!

Iris lopez

Feb 7, 2016

Every time I bring my car for service I have a great customer service.

Pamela

Feb 5, 2016

I had to visit the service department twice, they try to make you feel that you don't know what you are talking about, when you are the one driving the car and know that something is wrong. The first time was about a week after I bought the car, it would not drive straight especially on the freeway. If you corrected to the right then it continued to go to the right, then you would correct to the left and it would continue to the left. When I took it to the dealer to have them correct the problem, there first reply to me was that I was not use to driving a car with today's technology. It took three visits and 8 hours of my time for them to correct the settings to make the car drive straight. My second problem with the car was when the car was two and a half years old with 35000 miles and the front wheel bearing went bad. I was told that it would be safe to drive on the freeway while they ordered the part. (wrong) and they would call me when the part came in. Well they never called me so I called after a week to check on the parts, I was told "sure the parts are here". I asked why no one called me, The reply was "the service person that ordered the part was out sick, and he would have called when he returned to work. On the diagnoses paper it stated the the front left bearing was bad due to to much play in the axle. I asked if the axle and boot was repaired along with the bearing and I was told that it wasn't necessary,but if the play in the axle caused the bearing to fail in such a short time won't it happen again. ( oh but wait the car won't be under warranty next time.) It seems to me that a band-aid was put on the problem.

wendi looney

Feb 4, 2016

Really appreciated how service reached out to me to shared what was done to my car and then what my car needs and there concerns with those needs Thank You for making my car and me safe

Peter Olguin

Feb 1, 2016

Everyone at this Dealership are very friendly especially Service Department. I will not take my car to be service anywhere else.

Jen

Feb 1, 2016

I had a great time, and I got the car that I wanted!

Diana Stengel

Jan 30, 2016

I had a last minute repair and they were able to take me in and get everything taken care of. Great service.

Madeline Archibald

Jan 27, 2016

Michael in service/repair was great, a total asset to Kia Covina. If we where ever to have any repairs on our 2016 Kia Sedona LX, we would only want Michael to assist us. When we arrived at the dealer, Michael assisted us, and explained repairs would take several hours, we informed Michael that we had an appt. Michael arranged for a rental car, that's service for the custmer. Thank you very much Michael ??

Laura Garcia

Jan 27, 2016

I have leased two vehicles from Kia West Covina and enjoy taking my cars to get serviced wouldn't go anywhere else. :)

Randolph Morgan

Jan 25, 2016

The customer rep who was manning the desk was courteous and efficient and doing the best he could. But there was a (short) line of customers waiting and the phones were ringing off the hook, and he had to do everything, including writing up the service orders and looking up things on the computer for waiting phone clients. Adding just one more person at the desk could have greatly alleviated the pressure off the service rep and made for a much more efficient operation, taking better care of everyone, from the phone-ins to the customers waiting to be served, to the reservations who had to wait in the same line, to the customers coming in to pick up their cars, not to mention wear and tear on the man doing all the work behind the counter.

Jean Holt

Jan 23, 2016

From the moment you arrive at the service desk, you are greeted with courtesy. Juan Correa always listens to my concerns and explains everything fully. He answers any questions I may have. After service he walks me to my car makes sure everything is as expected.

Mary Murkar

Jan 18, 2016

I just took my car in for servicing. I purchased my Sportage in 2013 at Covina Valley KIA. They've always been very helpful when I've gone in. I miss the free car washes though. This drought needs to go away. ;)

Fernando

Jan 17, 2016

The whole process was nice and fast. They also gave me the price that is advertised on the dealer website.

Kenneth raagas

Jan 16, 2016

People are nice and very approaching people.they took care of me really good and very professional.i totally recommend this dealearship to everyone.try and visit them

Kia Torrence

Jan 16, 2016

I received a notice of a recall on my car and went in to have it repaired. I also received my free oil change. They said it would take less than 2 hours and it did. They washed and vaccumed my vehicle after they serviced it. I was soo happy with everything.

Dede

Jan 14, 2016

..I was so unhappy with the dealership where I bought my car , Their customer service...was terrible..I found Covina Kia...GREAT! I mean Great! customer service...they bend over backwards to be sure the customer is happy...their customers are always number one!

Clinton Mitchell

Jan 11, 2016

Mike did an excellent job, was very professional. Was a very busy day in service department and he did a great job keeping me informd with progress of repairs.

Esperanza Bonds

Jan 8, 2016

Great service always taken care of when in for any type of service

Stephen Moran

Jan 7, 2016

Mike and Raul were very good at explaining the safety procedures recalls that had to be done on the vehicle. They took their time explaining each procedure. I would recommend each of these service men to help out anybody who walks through the door at Covina Valley Kia .

Joshua Vasquez

Jan 5, 2016

Great service center, quick drop off, no hassels, friendly service. I've had no problems going here, they even fit me in without an appointment.

Becky

Jan 4, 2016

Covina Valley Kia is by far the best dealership I have come across. The service received while searching for the right car to bringing the car in for normal maintenance is friendly, caring, and overall a pleasure to deal with. Any call made to the dealership has always been greeted with a friend demeanor and provide the information needed. My family has come to Covina Valley Kia for 3 vehicles thus far and I'm sure we will return for our future vehicles. I have been stopped and asked about my 2015 Kia Optima by friends, family, coworkers, and strangers on the road--all of which I recommended the car and dealership to and will continue to do so.

CSi2016

Jan 2, 2016

The time it took to buy our new Kia Sportage was rather quick - from the time it took to look at the cars, test drive, negotiate pricing, to financing - we were able to drive home in our new car in no time. Eddie was really helpful in getting a great deal on our car - he even followed up with us a few days later to see how we were liking our new Kia; 10/10 for his services! Kim helped us get through financing fast too, and Pablo helped make sure our car was ready to go! Everyone at Covina Valley Kia were awesome, thanks for the great service!

Bobby Castro

Jan 2, 2016

It is always a welcoming place and they take great care of their customers

Laura Lopez

Dec 27, 2015

brought my car in and was treated well and in a timely mater .

Shirley Pascua

Dec 26, 2015

I had my regular maintence service done on my Optima. Service was great. Friendly and helpful associates.

Ralph Diguglielmo

Dec 21, 2015

The service department, and by this I mean all the service techs, are first rate. They treat you like you matter. They appear to like their jobs and pass that good feeling on the customer. And I've never had a bad experience there.

Dennice P.

Dec 19, 2015

I took my car in for servicing to Kia Valley Covina. I was seen and helped when my appointment was scheduled, waiting time I was told was accurate, and the customer service was great.

Doug Sanchez

Nov 27, 2015

The staff is always friendly, helpful and informative. They really hustle.

Sully

Nov 22, 2015

I had my timing & drive belts replaced. After getting the paper work I waited aboutan hour & 1/2 for the shuttle home. About 2 hrs. later I called to see if it was ready.When I arrived it was nearly ready and had been washed. I was pleased with Jenniferwho seemed to be on top of things. Overall a 7+ review.

Linda Taylor

Nov 21, 2015

I took my car in for my oil change and check my car for any needed repairs, Mike my service man was wonderful, I didn't have a appt but he still worked me in, always friendly, clean service I won't take my car to anyone but them for service. They treat me and my car like family..thank you

Pat Whetsel

Nov 18, 2015

I have never experience such a friendly group of people. Marco was great (and even after I bought it has answered questions.) The whole team made this the easiest/quick car buying experience I have ever had.

LovemyKia

Nov 15, 2015

Customer service is the best I've ever seen at any dealer. They treat you like family. Took my car in for service and was great, the only thing they have to be on top of is the maintenance crew, as they left some parts dirty with their shoes, they took care of it right away when I showed them. Other than that awesome service.

Clifford Maass

Nov 12, 2015

The service took longer than expected because the "Locksmith's" keying machine broke. However, this was not the Service Department's fault. Great Pick-up and Delivery back and forth with their Shuttle service. Very friendly Service Staff.

John Bowlin

Nov 9, 2015

A 5 star operation!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Gina Hernandez

Oct 31, 2015

Juan took care of us and even honored what the Cerritos Team had promised us when we bought the two cars. I am going back to Covina KIA for all my service needs and also when my lease is up.

wendi looney

Oct 28, 2015

My mom took my daughter up to the Kia dealership and bought a used car they told me about the sales representative Wesley and referred me to him he was really great got me the best car yet and I'm very happy and pleased with it so far feel safe and secure with my children and its the Best Buy ever thank you so much

Cliff Hollaway

Oct 27, 2015

short wait time. gotta love it. very professional team.

Mary Arballo

Oct 13, 2015

Never stressful.relaxing atmosphere.nice service people.

Amanda Perez

Oct 12, 2015

Got my first oil change there and it went very smoothly

Christopher Brown

Oct 6, 2015

Mike was Great with The whole process it was quick and Easy.Pauls cleaning Service did an awesome job on Cleaning my vehicle will definitely be returning to this Dealer for my next service

Humberto Eguia

Sep 30, 2015

Great customer service. Facility is clean, no reducolous wait time.

Chris Stout

Sep 24, 2015

Rad it was an amazing experience friendly people B

Jeanette Meyer

Sep 24, 2015

Sales person was Marco and he made the process fast and effortless. We went in knowing which car and for what price we wanted to pay. He didn't play the normal sales game and didn't feel pressured. My dad is looking ah buying a Sorento like me from him as well now.

Eric Popejoy

Sep 21, 2015

Courteous staff, clean waiting room. Service didn't take too long.

KayleeRose12

Sep 17, 2015

I was having an electrical problem with my car and took it to Kia of Cerritos where I had the worst customer service I have ever experienced. I took my car to Covina Valley Kia and received the best customer service. It was like night and day. Everyone in their service department is kind even though they are so busy every time I come in there. I am always treated with respect even if I don't understand the "car talk" they are telling me they are always willing to explain it in further detail. I will continue to drive 20 miles out of my way to take my car to Kia of West Covina instead of Kia of Cerritos.

Jose Gonzalez

Sep 17, 2015

All the staff was helpful and ensured my experience was top of the line. The amenities were well taken care of and all my questions were answered in a timely manner. The service was great and I was recommended for new tires, and they had quoted me some prices and options. They were a better deal than a previous quote I had. I am definitely returning back here for my services.

Steve Whitton

Sep 17, 2015

I like going back to the place where I bought my car. The salesperson wanted to know how my wife and I were doing. He wanted to look at my car when it got out of service.Great experience.

Helen Perez

Sep 9, 2015

The salesperson who helped up was very knowledgable about the car that we were interested in. He did not try to pressure us into buying a car. Extremely nice.His name is Lionel Lewis. Yes, I would purchase from your dealership again.

Pat Pride

Sep 4, 2015

I have 2 KIA's and took both of them in for service in the same week and was very pleased with the timely service I received.

Sheyla Mendoza

Sep 3, 2015

great customer service overall, very attentive in all our needs

Cecilia Berzunza

Sep 3, 2015

Mike provided us with outstanding service. He made the appointment and the service was done well and fast. Thank you.

Irene Medina

Aug 31, 2015

I had a good experience at Covina Valley Kia. They were quick when I was getting my car serviced.

Laura Maldonado

Aug 25, 2015

The associates at this Kia dealership was extremely nice & was having my boyfriend and I feel like we were buying a very nice and great quality car. This process did take a few hours but the very last step of signing papers took very long and I did not enjoy waiting so long. With that I hope the process of the final steps of signing the contact can be a little bit quicker. The gentleman that did explain the final details and all the bells and whistles that come with the car, did very much had me feel extremely happy with my purchase. I enjoy driving my new Kia Optima every day

Thomas Dominguez

Aug 25, 2015

I really enjoyed working with Juan Correa he really showed genuine concern in all areas in regards to my Happiness

Heidi Gallegos

Aug 20, 2015

The experience at Covina KIA is always a good one!!

Jesus Pacheco

Aug 13, 2015

Service department was very helpful and friendly. They are knowledgeable of what my vehicle needed when they called me.

Susan Ledesma

Aug 10, 2015

From the start buying my 2014 Kia Forte to the final signature my experience was a great one! I take my car to Kia at Citrus, Covina, CA and always I get great service from Mike and all the rest of the service guys. Would'nt change to another dealer.thanks guys - Love YA!

Francisco

Aug 7, 2015

Wes Parker and his agency agreed to take care of the first two payments of my lease. However, after a couple of months, I was contacted by collection services, who kept inquiring about my unpaid balance. After explaining this situation to Wes and the store manager several times, I have not received a satisfying response, nor any payments to this day. This being said, I would have never gone to this dealership had I known these people do not know how to honor what they agree upon.

Brian Reaves

Jul 23, 2015

I just visited the service department for my due bill on my new car. Mike was the service writer that helped me out with my car. They were very fast and helpful. I really enjoy visiting Covina Valley Kia. I will continue service for my new car and future cars with this dealership. It has been the best one I've ever dealt with. Thank you much. Brian Reaves

Pam/Doug Simpson

Jul 15, 2015

Lionnell was professional and knowledgeable regarding out car. He worked with us to give us the car we wanted and a good deal as well.

RoseR25

Jul 6, 2015

Fausto gave us a great deal that i had talked to them about before showing up.they were friendly and got us in our new car in no time! I would definatley reccomend covina valley kia!

Marta

Jun 25, 2015

Brought my Kia Soul to get serviced. First time taking my car to a dealership for repairs. Found out there was a recall on my air conditioning unit and they took care of that. I was very pleased and satisfied with the services received.

resquemedic51

May 9, 2015

After visiting nearly all the local Kia dealers in southern California we decided to visit Covina Valley Kia. They had the largest selection out of all the dealers we visited. The salesman, Caleb, was knowledgeable and courteous. We should have come here first!Great experience, we will purchase from Covina Valley Kia again!

erika

May 7, 2015

I brought my car for a 15,000 check and it was really fast. The waiting area was really nice and clean. And they have really nice restrooms with a diaper changing station.

Vincent hao chen

May 5, 2015

everything is perfect. Especially on sales and service dept.

pb

May 1, 2015

Came in as a walk-in customer to have our Sedona serviced. Service was great..my son and I passed the time by having breakfast at the IHOP around the corner..then came back to pick up the car. Everybody at the dealer was great.

Manny

Apr 27, 2015

Sabra was great as our sales person very knowledgeable about the cars that we leased 2 cars a 2015 kia Sedona and a 2014 kia optima hybrid, and Mike at the service dept. was awesome when we took our cars in for their first service last weekend he was very helpful and funny. Overall our experience was great and we would recommend this dealer to our friends and family.

JeremyK

Apr 26, 2015

Great customer service, friendly staff, reliable repairs!

Jw

Apr 24, 2015

Had appointment today the sales rep did not show up so we had to deal with a different rep. They lied said we didn't have to run credit again because we were recently there and everything was still on file. Did not have half the cars they have us a list for. We drove all the way from Victorville to covina for nothing waisted time and gas traveling. Ended up getting a car from valley hi kia instead.

Mari

Apr 24, 2015

We took our vehicle for an oil change and as soon as we walked in to the facility it felt like a awesome environment all of the workers were happy and very happy to help us out. I will recommend this facility to family and friends.

Nicole B.

Apr 22, 2015

My experience was great. I would recommend Chris to all my family and friends. He has a great spirit and is awesome with customers

Anthony Brown

Apr 22, 2015

My experience at the dealership was great. The sales person Joshua Guzman, made me feel very comfortable as well as informative; about my different options in purchasing my vehicle. Thankyou once again!

FRANK ODELL

Apr 22, 2015

Friendly,clean,great service. Have purchased a new Soul and pre owned Rio from this Dealership and very happy with overall experiance with sales and service. Have serviced both cars here and never had a problem.

DXM

Apr 21, 2015

Great experience and customer service. Everyone was helpful,attentive,and friendly. Will recommend to all family and friends.

Araceli Figueroa

Apr 21, 2015

I can really say my experience was perfect, very fast friendly! My car was ready as promised serviced washed and vacuumed.

Covina Valley Kia

Apr 20, 2015

Great Service. Clean facility.and a shuttle service with no long wait time . 5 star service all the way !

Dusty951

Apr 20, 2015

Had oil change on my car it took over 2 hours to get it done.

Soul owner

Apr 20, 2015

Convenient, friendly dealership. Service staff is excellent & work done is great, Appreciate car wash,too.

Anonymous

Apr 17, 2015

My wife and I both were pleased with the service at Covina Valley Kia. The one improvement are we had was the level of consistency in their communication. When we had their service representative Greg on our case, the communication was constant and fluid. We got another rep named Mike, and we felt we constantly had to chase him for status. It would be nice for their Customer Service to be consistently awesome.

Adriana Mendez

Apr 16, 2015

Greg Phillips in the service department is friendly, knowledgeable. It has been a pleasure meeting him and trust him taking care of my car for the past 3 years. I also have another Kia , my daughter's Forte which Greg also assisted us in servicing.I was so impressed and satisfied with the overall staff and my experience at Covina Kia that my father also has purchased a Kia Cadenza!!!For the past 3 years the service guys especially Greg made me and my daughter feel like family.

Amanda

Apr 16, 2015

Greg was wonderful. He was hospitable,knowledgable, and fast. We plan on taking our soul here from now on.

George Peterson

Apr 15, 2015

From the moment I arrived until the car was delivered, their customer service was outstanding!!

Guillermo Elvira

Apr 15, 2015

Bought a vehicle for my daughter, the staff treated me very well. I returned to buy another vehicle for my wife.I would definitely return to buy a car in the future.I most definitely recommend this dealer family to a friend or family member!

Noah

Apr 9, 2015

Fantastic experience! I've already recommended Covina Kia to friends and family.

RobertGL

Apr 9, 2015

No hassle nice experience. Best thing I could say is I will recommend them to my friends and family.

Robert Upah

Apr 9, 2015

I was passing through Covina on my way back down to San Diego, and I needed a battery for my car, and an oil change. I had procrastinated for a month. I pulled off Citrus and pulled into Covina Valley Kia. Jay from service helped me out and I got to meet the service director too. they had Starbucks Coffee for me while I waited, and i sat and watched some b ball on the Huge flat screen while I waited. I paid a fair price for the battery, service, and they even washed my ride. Came back a couple of months later and I bought an Optima. Ask for Josh, James, or Wes! They hooked my wife up with a great car. I would drive over 120 miles for any of my car needs because of the staff, and the cool family friendly atmosphere. Felt like I was home. Go see these guys! :)

I love my 2Kia

Apr 6, 2015

I love my Kia Sedona, I bought another Kia(Optima).Finance,management went the extra mile(efforts) to our loan approved for the recent ourchase. The sales and service dept staff are friendly,courteous and very helpful

Alma

Apr 3, 2015

I was very happy and made me very comfortable. that my sales representative speak my language, (Spanish) that made it easier for me to understand every question that i had.

Jill

Apr 2, 2015

Appreciated the courteous and competent assistance with a repair (under warranty). Refreshing to discover great customer service is still out there after being treated poorly by several other dealerships.

Viridiana Atayde

Apr 1, 2015

Shopping for a new car has never felt this easy. I had previously purchased a vehicle and spent literally the entire day at the dealership leaving with a vehicle I didn't even want...just terrible. But, when I went to KIA it was an entire different experience. Excellent service from the moment I step into that lot. Not only was I able to get the vehicle I wanted but they made the process Fast and Easy, before I knew it I was out driving in my new 2015 KIA Optima. I will definitely recommend it to my friends and family.

Judi

Apr 1, 2015

Always a pleasure. I've had my car serviced there since 2009

Jeggicah

Mar 31, 2015

Came in for oil change/tire rotation.. Actually forgot until i got the coupon in the mail, which was very reasonably price to local competitors. They asked if I needed my car back in a hurry and I did, Better then expected, I got my car back in 1.5 hrs and they had a full lobby of people so definitely cool that they really cared about my needs.

dolores

Mar 30, 2015

Excellent. The representative who helped me was the best.

grace altier

Mar 30, 2015

Comfortable waiting area , coffee or water available

Lindsey

Feb 18, 2015

I made an appointment to get my car serviced. When I showed up and told them that, they didn't seem that concerned. When I made the appointment, I had specified exactly which service package I wanted. The man obviously didn't have that information, though, because he tried to sell me what I had already registered for. I was then told it would take 2 hours and 20 minutes (!), which seemed way too long for something that had been scheduled ahead of time. In the end, my car was not ready for 3 hours. For that time, I got to wait in the lobby with a broken coffee machine and a repairman hammering things into a wall.The representative was friendly, although I was a bit put off when he came to inform me about some minor things that needed to be done but did not have a firm cost for them (and, when I inquired and he actually checked, he had underestimated on both things).

Christy Flores

Jan 11, 2015

Found a screw on the side wall of my tire and new I was loosing air. I stopped at the dealer just before closing and with no hesitation they replaced the tire with a smile even though it kept them from closing

Billieann Austin

Jan 6, 2015

I went in to purchase a car for the first time in my life. My salesman, Eric Soto, made the purchasing process very easy and understandable. There were no hidden fees or charges. He just made the whole buying experience very pleasant. I know where I will be going when it is time for a new car!

RR

Jan 3, 2015

Kim and James were amazing! James worked with my rep Anthony to really get me the car I wanted. I am so glad I drove the 45 miles to get here!

Yolanda Pena

Jan 1, 2015

Everyone at covina Kia are always helpful they always give me the estimate time of wait so I can deside if I want to stay or not .

Leticia Velazquez

Dec 30, 2014

Everyone is always friendly and really helpful. Services are done in a timely manner and appointments are easy to set up.

adriana Mendez

Dec 30, 2014

The service staff are very helpful with any questions I have. Quick check in.Greg Phillips was especially helpful.

Aguirre62

Dec 1, 2014

The customer service was outstanding! Typically, the car buying process could be a dreadful . KIA of Covina has defiantly changed my perspective, I would definitely recommend them to friends and family any day. They were patient with my through out the entire process, did not push me to buy or I never felt pressured. My family could not be happier with our choice.

Margaret Chung

Oct 23, 2014

Everyone was very friendly and kind to us when we walked in. They were patient and helpful with any questions we had about certain cars or payments. I would recommend family and friends looking to buy a new car to this location in the future!

mahmoodhasan

Sep 9, 2014

Sal Daoud was the sales consultant who served us as we leased KIA OPTIMA HYBRID from Covina Valley KIA.He did an excellent job in every way.We received very professional ,courteous and fair treatment from Sal, General Manager Wes Parker , Sales Manager Hugo and Finance Manager Kim.Since I have not yet dealt with the workshop/ service dept. yet, I am unable to assess " QUALITY OF WORK' on this survey. My Thanks to the entire team. I would definitely deal with this Dealership again.

xicano73

Jul 14, 2014

I recently bought a new Kia at an out-of-state dealership. After only one month, the left side of the bumper is starting to become unattached from the rest of the car. I made an appointment at Covina Valley Kia, and the service adviser dismissed it as a body shop issue, rather than as a manufacturing defect. Of course, this would put the financial burden on me, not Kia. He stated that my car must have been hit even though he could not find any evidence to support that conclusion. He quickly dismissed me. He even stated, "Plastic doesn't dent," when I asked him where he thinks I was hit. This service adviser clearly didn't want to deal with my situation and admit that this was probably a manufacturing error. I contacted the dealership through their website and have not been contacted by the service manager. This service department has no idea what customer-oriented service is.

saraswatia

Jul 7, 2014

BOTTOM LINE: Customer Service here is VERY BAD! They will treat you somewhat nicely when you want to buy/ lease a car and after that they don't care about you anymore. They basically turn their back on you once you have problem with your car. ALL they say is its your own responsibility and anything can happen. Even if it is less than a week of ownership. I would NOT recommend you to go to this place at all. I wouldn't come back at all I'll probably find some other KIA dealership for my service. I have no problem working with Sal (sales) because he was pretty helpful and tries to help solve your problem but everyone else just seemed like they don't care. Sal helped me get a new car and calls me couple of time asking if I was satisfied with the car.I recently leased 2015 Kia Sorento. The whole paper work process took 5 hours. On top of that, the day I got the car, I realized they gave a wrong spare key- they gave me KIA Optima spare key instead when I have leased a Sorento. I have to go back to the dealership, waited for a long time for assistance and they finally exchanged it for the correct one. They said give us a five star rating and we will give you a free car wash. Less than a week later, there is a problem with my tire. The service department said that the tire is leaking air because they found a pinhole INSIDE the wall of the tire. They keep telling us it is our own responsibility to make sure everything is okay with the car but how do you make sure when something it is an internal problem. I would understand that if a nail is found OUTSIDE the tire then I would willingly pay for a new one but this is clearly not my fault. They said anything can happen when you bring the car out of the dealership. The way they handled this situation was also HORRIBLE, I have never ever in my life received this kind of bad customer service. They could have said "hey check with the tire warranty company or I will see what I can do." but instead they just say there is nothing else we can do and you have to buy a new tire. Make sure you guys check EVERY single detail of your car because they will say you are responsible with everything the moment you step out the dealership. We had to pay over $160 for a brand new Kumho tire because there is nothing they can do. This is not even a week of ownership yet. Imagine what would happen if it is over a month..... They will probably give you a worse service.

haochen

Jan 30, 2014

just wait a looooong time for signing the contract.... both of sierra and steven were good service ....price good ... APR good ....but when I went there last time , the saleman name Chris gave me a jerky face without smile ., I don't know why . maybe I said I have no money to pay today or he just helped steven to service us so maybe not commission ? I don't know````but anyway finally got my new car ```actually , the relationship is so so so so easy``` I get the car , u get commission (salary) . ....

Laelatec

Aug 22, 2013

Marco was an amazing car sales man he was personal, friendly and just so amazing. He remembered me after a couple of months I had come by to check out the Kia Souls and he remembered me and all that I loved about the car. He gave me a really great deal and I so nice and I highly recommend his services. Even the finance manager was amazingly nice and helpful he really explained everything well so that I understood all the numbers. I love Covina Valley kia

carbuyer535474

Aug 1, 2013

I recently had a very pleasant buying experience at Covina Valley Kia dealing with Adrian. He was friendly, answered all my questions and patiently showed me a number of vehicles and helped me until I found the right one. The dealership had a great selection of cars and colors, everyone I came in contact with was very friendly and helpful. The finance process was not too lengthy but it was very thorough and I was really happy with the end result. I was also impressed because Adrian took the time to familiarize me with the many features on my new car before I drove off. I was amazed and appreciative. I will recommend Adrian and Covina Valley Kia to all my friends.

syedsyed

Jul 11, 2013

I bought a used car and i had some problems with it. The service department were very rude when i was not satisfied with their work. my car was damaged by them and they accused me that i damaged the car myself.i cant believe the service i was given. i bought this car which was not cheap and its not even 2 weeks having the car and i have so many problems. i will not bring my car for service here i prefer the honda dealer they give me very good service. although the finance department was very helpful in helping me to resolve my problem and i really appreciate their help. i hope the service department will improve their service otherwise they will loose alot of business. thanks alot finance department for your help i will need your help again soon. Its a shame to pay alot for a car and not even pay the first car payment and already something wrong with the car the service department manager could have been more understanding. this is the worst experience i have ever had with any car dealer and the first experience that was bad. I bought my car here because first impression with the salesperson was very good and financing department but the service department killed my whole good expectation. I am very sorry but they need some help with customer service. thanks alot

JennyMari

Jul 8, 2013

Excellent customer service. Everyone was super friendly. James was awesome!!! He was very helpful and informative. He really took the time to go over the car and answer any possible question I could have. I had been to the All Star Kia dealership earlier in the day, and the difference between the dealerships is night and day. Here I really appreciated that they did everything they could to make me feel comfortable, and they really worked with me to make a great deal. I never felt hassled or harrassed. I would definately recommend going to this dealership, especially first time buyers like myself.

truestory06

Jun 23, 2013

AVOID THIS DEALERSHIP!! This is the worst place to get a car. Since I got the car Ive been having several issues with it. First of all, all of their brand new cars are dirty from the inside and outside like if they have been already used. Signing all the paperwork took about 5 hours. They kept telling me that they were busy and that they were trying to get all the paperwork together. Then, they requested additional documents, which was fine, but they were asking for it one by one every 10 minutes. Being organized should be a priority. It took about 5 hours to finally see the financing guy and sign the contract. To my surprise when we got the car, it was still dirty and with food stains inside. They asked me to come back the next day to get it clean and assured me that I didnt need an appointment since the service guys would already know about the issue. When I went back the first thing I was asked was if I had an appointment, but I explained the situation and nobody seemed to know what I was talking about. I waited 3 hours and nothing was done. When the car was ready, it came out the same way and one of the managers, Josh, apologized and asked me to come back the next day. Long story short, they offered me a rental car for the next visit and it was supposed to be just ready to pick up, but in reality you have to fill out some paperwork, put your own credit card and deal directly with the rental car company. They pay for the rental but you are still responsible of returning the car with the gas tank filled up. Was it my fault that the car they sold was dirty and all messed up? Definitely Not!!. The next day I get a call that I had to go back to finish signing some other paperwork when everything was supposed to be all done!. This was already 3 days in a row wasting time and going back to the dealership. On the other hand, they also offer a free car wash service for life. Do not waste your time using this service!! I waited for 2:15 hours to get my car washed! And again, when my car was ready, It came out with spilled oil all over. I got pictures of it, too bad I can't post them here. When I asked the service man, he just offered to take it back after wasting my time for 2 hours when they originally said would take 45 minutes. To my surprise they didnt vacuum the inside too. I dont know what type of management they have but this is the worst customer service Ive seen. There are only 3 people here that seem to be doing their job but unfortunately the rest of the staff ruins their reputation. AVOID this dealership. I dont like writing reviews but all these situations have really pissed me off. Would I buy a car from this place again? Definitely NO! Would I recommend it to a friend? Definitely NO! I would try going to the FORD, NISSAN or Honda dealerships in the area before visiting the Covina Valley Kia. I have visited the previous dealerships with friends when buying a car and they havent struggled this much when signing the agreements and getting their cars. You get a call a week or so after buying the car from different people from the dealership asking about the service they provided you while getting the car, but even if you tell them, they just ignore it. If the dealership is so worried about getting a 10 in the survey they send, maybe they should do a better job when training the staff and also by keeping their cars in a clean and good condition. Way to go Covina Valley Kia trying to make more customers but making them to stay away from your company by your own actions.

santoyol

Jun 23, 2013

Met Steve Kanady in Dec., wasn't quite ready to buy. He kept in touch for 6 mos. and I finally went to see him. He did his best to work with my financial situation, assisted with my trade-in. I had brought in an ad and he explained it to me and found a car that we test drove and thought would suit my needs. Everyone at this dealership was friendly, thoughtful and easy to work with. I would recommend this dealership to anyone needing to buy/lease a car. The pricing is fair.Because Steve kept in touch with me, he was the one I asked for when I came in. He had patience and took the time to answer any and all my questiions and did all he could to assist me.

ndirish95

Jun 5, 2013

This is my second Kia vehicle I have leased from this dealer. My overall purchasing experience was excellent. The employees at this dealership are quite committed in providing an overall outstanding customer experience. I was not given the usual sales pitch and pushiness I had felt from other Dealerships. The customer care package and warranty are second to none. As well as, both Kia Forte's I leased. Thanks for making my choice easy in purchasing my next vehicle.

garypolk

May 31, 2013

WARNING!!!! Do not buy a car from this dealership!. They will low-ball you on your trade and steal your registration if you do not deal with them. Be careful of bait and switch.I should have listened to the other reviews before doing business with Covina Valley Kia. I negotiated a deal with their internet sales manager SIERRA VAN OLEPHEN. I already had a deal in place for a KIA Sorento for another dealership and the value of my trade. I communicated this to SIERRA and she informed me that she could beat that price by $300 and would be fair on my trade. I made it very clear that I did not want to play the car sales game and for her to bait and switch me when I got there. She guaranteed me that this would not be the case and to come on in. After reviewing the Yelp reviews I was a bit apprehensive to say the least, but wanted to believe the people with 5 stars. BIG MISTAKE.I drive an hour and a half in traffic to Covina Valley Kia hoping to be treated fairly. I quickly learned that would not be the case. I was told that our agreed upon deal was okay and the manager just needed to value the trade. I gave them my keys and registration card that they asked for. The manager then told me that he would only give me 7k for my trade. I reminded SIERRA about our previous conversations and that I was not happy. Prepared that this might happen I brought with me emails from another dealer that valued my car at $10k as well as "http://autotrader.com instant offer" paperwork that Kia Dealerships use for trades that valued my car for $10k as well. Sierra then lied to me and told me the manager researched the car online and it was only worth $7k. I then informed them that I wanted my things back and we would not be making a deal due to their abhorrent sales tactics. The next day I bought my Sorento from another Kia dealership for the same price Covina Kia was offered and received $9.8k for my trade. I was informed by the dealership that I bought my car from that my trade was worth between 9.5k-10k based off of http://autotrader.com, kbb, and the dealership wholesale auctions. When i told them about what Covina said they scoffed and said that Covina was sleazy. When signing the paperwork for the new car I realized that Covina had kept my registration. The new dealership informed me that this was a common practice of unethical dealers and that they did it to make me come back. I called over to Covina to request my registration card and the manager asked me why I didn't do the deal with them. I told him it was because he lowballed me on my trade and he inquired how much I got from the dealership I was at. After I told him within seconds he informed me that they had lost my registration card and he hung up the phone.I then had to go to two different dmvs to get the registration card so I could complete the deal. I am now happy with my new Sorento and thoroughly disgusted by the sales practices of Covina Valley Kia.

abeperez

Apr 30, 2013

Anthony was always courteous, was never aggressive and was always willing to answer all my questions. I was very happy with him as a salesman. I also want to mention the negative scores and negative feedback that I gave to Anthony on the KIA survey was because of warrantee issues I was having with other workers at KIA. They told me that if I canceled my insurance I would have to raise my interest. Anthony was not involved in this, so please do not put any negative blame on him. The matter was resolved by someone in finance named Hugo. It took me two days to find someone to let me return the warrantee without any problems. I will not mention the names of the people that were telling me bad things in regards to this matter, because I am not this way, but thanks to Hugo, the matter was resolved and I am not resolved right and fair and happy. Like I said, once again, my salesman when I was dealing with him was as good of a salesman as he possibly could've been. He had some days off when these matters occurred. If anyone wishes to speak to me any further, you could reach me at Home (626) 964-3720 Cell (626) 261-3117

priscillaav22

Apr 17, 2013

I recommend this dealership to anyone. Everyone was so nice. overall a great place. If you want a KIA, this is the place to go!!!!

kimabney

Feb 22, 2013

After being turned down by 5 dealerships and smaller auto sales companies I finally stumbled upon Covina Valley Kia and Ted. Before even running my credit Ted promised me he could get me a car, so my husband and I drove from Murrieta to Covina just to see Ted. We ended up leaving with a Kia Forte but Ted called us back up there and got us into a bigger, nicer car. A Toyota Rav 4, I have an infant so it was difficult getting the carseat in the Forte but we absolutely love this Rav 4! After being turned down time and time again we never imagined we would be walking away with a Toyota Rav 4! Thank you Covina Valley Kia, you guys worked a miracle for my family! - Especially Ted & Shaun

Avc6923

Feb 10, 2013

My husband and I were looking to buy a new car and decided to go to the Covina Valley KIA Dealership. We decided to go with the KIA because not only was it in our price range but it also received good safety reviews which is very important especially with a 2 1/2 yr. old. We were helped by a gentleman named Steven Kanady who was amazing! He was very knowledgeable about the car and was showing us all the features that it has which was very impressive. We told him what we wanted and the monthly payment we could afford and he was able to get it down to that. We didn't feel any pressure and we felt very comfortable with the staff. They were very professional and after a couple of hours we got a brand new 2013 KIA Sportage...yay!!! The financial manager, Kal Abisaab(awesome) was able to get us a good interest rate and as we were about to leave Kal came out to tell us that he was able to get us an even lower interest rate....Wow!!! The staff totally exceeded our expectations and went above and beyond to get us the best deal they could. I would definitely recommend this dealership to anyone and Steven and Kal are superb. Thanks guys:)

xxwbxkb

Feb 6, 2013

On January 17, 2013 as I walked into the Dealership I knew exactly what I wanted which was the 2013 KIA Optima. James Cummings (car salesman) ensured I got exactly what I wanted including the exact color, price and payment option. In addition, he was fully knowledgeable on all aspects of the car as he took the time to go over all details including the garage remote, to how to use and set up the phone system etc. I recommend this Dealership to anyone rather you are sure of what you want, or not sure as the service provided to me was very helpful in my final decision. They got me the car I wanted at the price and payment I want.

yortega18

Feb 2, 2013

Had a great customer experience, there was no lies and I knew exactly what I would be able to buy and not buy. After horrible experience with Kia Dealer in Ontario (i-15)i was able to, as a first time buyer, get a 2013 forte and with no co-signer. The sales man Hugo was very attentive to my situation and experince with the past dealer and did a great job in making this experience a better one. I would recommend this dealer anytime.

Rgarcia186

Jan 29, 2013

I consider myself fairly savvy when purchasing vehicles whether online or at the dealer to where I commonly do it for friends and family. This experience was unique because I was purchasing a new vehicle and then having it shipped to New Mexico. From the minute I submitted my online request to when I was contacted by Ted and Josh, I have nothing but praise for the employees and the Covina Kia dealer. The vehicle they quoted had not yet arrived and they gave a projection date on its arrival. In the meantime Ted took the time to show me a similar vehicle and go over all the options. I hd done my own research but was impressed by Teds knowledge. From there the application was submitted and had an instant decision. On top of that Josh showed me the invoice in case i had a suspicion as to their bottom line pricing. All i can say is there was no haggling, they were responsive, they were open and upfront about pricing, they were patient with me in the process, they were super efficient, and they have excellent customer service. After purchasing the vehicle there have been a couple of hiccups to no fault of the dealer, I contacted Wes and Shawn via phone, because Ted and Josh were not available. To my surprise they were extremely helpful and picked up where Josh and Ted left off even though they were part of the initial deal. I laud this dealership for their excellent service and have already recommended them to friends. This place hit a Home Run!RG

cmonne24

Jan 24, 2013

Excellent service, easy to work with, made sure I left with what I wanted at the price I wanted! I will definitely be back to purchase again.

Kevin718

Jan 7, 2013

Went there with my wife to BUY a used Honda Civic. No problem with the car or the salesman. Don't recall his name but he had a heavy accent. Went in to make the deal. They didn't want to budge one cent. This was a car that they had for quite some time. Oh well. I guess they didn't want my check. Was willing to pay for the car on the spot. No finance. So why does the sales manager keep talking finance? Why? Then he wants to show me another car in "the back". This car didn't even have bumpers! Are you kidding me? Oh, they are in the paint shop. Seen enough, I'm out. Went right to another dealership and bought a car that day. Five days later, get a call from "quality assurance". Tell him my story and he gives me a half hearted apology once he found out I got a car somewhere else. Next day I get a call from a different sales manager. Tell him my story. He says he is sorry and offers me the car at the price I want. I guess he wasn't paying attention when I told him at the beginning of the conversation that I already bought a car. When I told him a second time, he quickly replied "Happy new year, goodbye". What a joke. Would NEVER, EVER recommend this dealership to anyone I know. What a bunch of amateurs. The used car boss even admitted he doesn't like Kia's. They are clowns..... Take your hard earned money somewhere else.......

Irma B

Nov 28, 2012

I walked into Covina Kia not being aware that I was going to depart the lot driving a brand new Kia Soul. Being a full time college student with a part time job, I would have not believed this to be possible. The staff at Covina Valley Kia are the absolute best, and very very kind. I had the opportunity to meet with Nick Longo, a salesman at this family owned Kia dealership where he made me feel welcome and assured me that my possibilities in driving off with a new car were great. the process was easy, surprisingly quick, and very straight after. After only two hours of being in the dealership, I had a new car. I feel very appreciative knowing that dealerships like Covina Valley Kia still exist. Good customer service and a kind salesman go a long way! Thank you very much Covina Valley Kia, and thank you, Nick Longo!

MySorento

Nov 21, 2012

The Covina Valley KIA Dealer has excellent customer services. The saleman, Mr. Larry Delfin is very knowledgeble of the car's functions/operations compare to the other dealerships I went to. In addition, the Sale Manager and finance Officer were friendly and explained my inquiries clearly. The staff in Covina Valley dealer has given me a trust; therefore, I decided to buy my 2013 Sorento at this dealer. Samson Yu

TSerrato

Nov 19, 2012

Great customer service from the moment I got to the dealership. All of my questions were answered, I was able to test drive the vehicle to make sure I was happy with the car before proceeding. From there on, the whole process was smooth. I left very satisfied with the purchase I made.

leanlongo

Oct 25, 2012

Great dealership word hard for business. Dealer took care of us after sale.I would tell good things about dealership. Ask for Steven Kanady or Nick.

Nette_311

Sep 29, 2012

Went in to "look" at the Kia Sportage since I just sold my truck (30 mins prior). Looked at the highest model the red one but fell in love with the lx ( mainly the price) . They were able to find me my red one with everything I wanted and a bigger touch screen than what's stock. Also was able to get it at a great price and within my budget. Took about 4 1/2 hours die to the car was in downtown LA but worth it I love my 2013 Sportage! My first experience buying a new car and was a good one. I would recommend this Kia dealer very helpful and friendly and non pressuring.

nciebrant

Sep 28, 2012

I had previously gone to another Kia dealership and they never followed up on my interest. While doing my grocery shopping I stopped by Covina Valley Kia just to "take a look". The staff was so welcoming and inviting, I decided that I was going to purchase my new car from Coving Valley Kia, even if I didn't get it that very day. The sales process was so smooth, it changed my mind and outlook that purchasing a new vehicle does not have to be painfu, thanks to Covina Valley Kia (Mike Boice). Everyone that I met from the initial step onto the lot starting with an unbelievable, professional Sales Consultant as Mike Boice who demonstrated his knowledge of the vehicle and was able to answer all my questions beyond my expectations. I would highly recommend Mike Boice if you are ever looking to purchase a car here, no doubt about it! Finance Department Kal was able find a finance program that ensured our long term satisfaction and Parts/Service Department were very helpful on scheduling the alarm and future maintenace of oil changes neccessary, they all made me feel great about my purchase of my new 2013 Kia Optima. Thank you I love my new car!

Dawnita

Sep 6, 2012

The gentlemen I dealt with were extremely polite and helpful. Larry was my salesman. He was so forthright and unassuming. He popped the hood before the test drive and showed me around. I have bought a couple of new cars in my 42 years, this was the first team that from sales to management to finance were outstanding and I would recommend them to anyone!

Phil Weatherwax

Aug 9, 2012

I have to say my experience with purchasing my new KIA Soul was as good as it gets. I had no pressure from any of the sales people who I worked with. They worked with me all the way through to the end to get me the deal and car I wanted. I have owned the car now three weeks and it is a joy to drive and is loaded with so many great features. The car is a computer on wheels. This car has the best warranty of any new car on the market and it has a five star safety rating. I recommend Covina Valley KIA to purchase your next new KIA.

DaneighBomar

Jul 30, 2012

I can only say that from the moment I walked in to the moment I left, I was greeted, I felt welcomed, no pressure to buy anything, I felt like I was able to just come in and relax and know everything was being taken care of, from service( my first reason for coming in) all the way to when they helped me get into my brand new 2013 Optima. I am forever greatful to all those who helped me at COVINA KIA!

Like

Jul 21, 2012

Liars. Cheaters. After 2 1/2 hours all of a sudden the car I was ready to purchase was "incorrectly" priced. This is after I was told my deal was good to go. They give car dealerships and car salesmen a bad name.

stevevp

Jul 20, 2012

This dealership is by far the best dealer in SoCal. I won a Kia on a game show and the dealer I was forced to use was as crooked as the day is long. But Covina was excellent in helping me with add ons, and saving me HUNDREDS of dollars vs. the original dealership.Covina Kia has made a believer out of me, and a lifetime customer.

GBHenry

Jun 19, 2012

I was pleased with the overall service I received. Very professional, friendly and patient with me. I would recommend new buyers to them. Keep up the good work, Covina Kia.

wendy_911

Jun 17, 2012

I was shopping for a new optima and found what I wanted at covina kia after cling and talking to the manager shawn orr he assured me it was there and would be waiting for me when I got there in about an hour to my surprise it was not only there but yes it was pulled up front just like he said i went in and asked for him and he came out from his desk area and met me and had a salesman take me for a drive since he was not able to but when we got back he took me and my boyfriend into his desk and worked out an amazing deal for the car I have been looking for and in the color I wanted no changing colors no hard negotiations just a nice easy deal I am very happy with THANK YOU shawn for all your help I will send all of my friends to see you for a car.

ekaybreeden

Jun 3, 2012

Liked working with,the man of his word, Shawn Orr. Never before have we worked with someone so understanding to my wants and needs in a vehicle. I did not like the very first man who said "hi" to us outside...Sloppy and not knowledgeable witht he vehicles on the lot.....Shawn on the other hand not only knew the vehicles but got what we wanted within one day. The young man who went on the test drive, Jonathan was fantastic. He gave me indight to the different options the car had. I would highly recommend this dealership and tell them to ask for Shawn Orr. The entire experience was painless and no hassle. Again great place to get the vehicle you want.Kay and Bill Breeden

gilbertramirez22

Apr 3, 2012

Worst Kia Dealership in Southern California!!! The manager at this place Sean/Shawn was disrespectful to me and my family. I originally went in on Saturday, March 24, 2012 to see a Kia sportage. After some friendly haggling with a salesman, John Weir, we ended up at the price of $24,200 before incentives/rebates/financing. We decided to shop around to see if we could do better at another Kia dealership. On Sunday, I was ready to buy the car at another dealership (Allstar Kia of Pomona) because the deal was better, but I decided to call Covina Valley Kia again to see if they could beat it. I called back and spoke with Sean (John Weir wasn't in) and I told him about the deal that I got at another dealership. I told Sean that I would buy the car from them if they could respect the price ($24,200) before rebates, the rebates (College $750, Kia financing $500), the interest rate (2.90%), and the term (60months). He put me on hold and quickly said that they could do it if I went in that same day. I went in with my family and they began the paperwork. I though it was a done deal until they brought out a sheet with the final price. It appeared as if a 1st grader wrote it (probably to confuse me). Not only did Sean go back on his word, but he had increased the price by over $2000 from the previous agreed number that we discussed with John Weir on Saturday!!! I repeated what we had agreed upon over the phone and Sean said went back to talk to Wess, some other manager. They came out and explained to me why they couldn't give me the deal that I was given over the phone! Sean then proceeded to tell me that I never told him anything about the interest rate!!! I was ready to explode so I stood up, called Sean a "(profanity) liar" and walked out with my family. Long story short, I spent almost 3 hours there just so they could go back on their offer. I would have gone straight to Allstar Kia of Pomona afterwards but it was 9:15 already and they had closed at 9:00. Side note: Vehicles at Covina Valley Kia are about $1000 more expensive than other Kia dealers simply because they force you to purchase their paint-chip warranty which cannot be removed.

mingdoi

Nov 14, 2011

I purchased an Optima from Covina Valley Kia yesterday, 12 Nov 2011 and the found them to be very professional and courteous. I received a very competitive deal and my saleman, Adam Palmer was very patient and knowlegable about the product that he was selling. In fact, his presentation of the brand quality encouraged me to buy.Job well done.

digug

Jun 9, 2011

Although I worked with John, everyone in the service department are first rate. They were courteous, professional, and aimed to please. They even honored a coupon from another center. Can't ask for much more from a service department, that's why I recommend Covina Kia.

digug

Mar 18, 2011

I've purchased several cars in my lifetime but never had as good an experience as when I purchased my new Optima from Covina Valley two weeks ago. They were friendly, treated me with respect, and instead of trying to 'sell' me, listened to my needs and concerns and then met them. Later, when I needed information from service, they made me feel like I still mattered. This is a top-notch outfit.

mulan1970

Jul 17, 2010

The service department is great at this kia dealer, they even honored another dealers coupon!! 5 stars to the service guys. I wish I had bought my car here instead of the dealer I used. I will continue to bring my Kia here. great place they just need to get the word out about their service.