Used Cars for Sale at Cox Toyota in Burlington, NC

Elvira sanchez mojica

Oct 21, 2016

Thanks to cox toyota and Jose Garcia for helping me out to find a new and economic car, thank you for being an excellent and friendly Saler , you did a great job helping me out finding a good financial .

Bullins Mike

Oct 15, 2016

We were well pleased with the customer service at all levels and we found Cox Toyota to have excellent values, a wide selection and convenient location.

Kathy Glasson

Oct 15, 2016

Thank you Tim Lang for helping me find my Camry at a great deal

Don Solomon

Oct 11, 2016

Great service and great products and people here treat you like family

Donsolomon

Oct 11, 2016

Tim did great he is very good and showed me the great options of my new car

Jerry Williams

Oct 10, 2016

Best experience ever buying a car! In and out in no time.

LVazquez

Oct 4, 2016

I highly recommend anyone to try cox Toyota before purchasing a car. They know exactly what they are doing and on top of that are bilingual!!!! They put your needs first !!

Donna Draughon

Oct 2, 2016

Tim Lang was the best salesman we have ever done business with. He explained everything to us and answered all our questions. I recommend anyone interested in buying a vehicle to see him at Cox Toyota in Burlington, N.C. it was a great experience and we will never forget how good he was. Thanks so much for all the help .

Alva verdusco

Sep 30, 2016

Tim and ulises help sale me a brand new 2016 Toyota camery.

Francisco Sierra

Sep 30, 2016

I bought my 2016 Toyota Corolla I'm very happy. Toyota Cox Thank you.Mr. Rogister very friendly, attentive, professional. Great service and professionalism.I have a Toyota Sienna 2008 and Scion 2006 serviced here and have Great service and quality. I haven't had issues.

MegMebane

Sep 30, 2016

I went to Cox looking at used cars. I ended up with a new RAV4. Aubrey Rogister was my sales adviser. I say "adviser" because I never felt Aubrey was pushing a "sale' on me. He patiently took me thru the used cars then I changed courses and ended up going with a new car. The whole process was stress-less and a rather pleasant experience. Aubrey explained everything and I felt so at ease with him. I will definitely go back to Cox and see Aubrey again!!!

Candace Kanady

Sep 28, 2016

I had not intended in buying a car, but after I totaled my vehicle, I had to find something new. My only firm request was a manual transmission. These are hard to come buy in a sedan, but Tim was awesome and called me when new manual transmissions came into the lot. I bought a 2017 Toyota Corolla S and couldn't be happier! Everyone was friendly, professional, and incredibly helpful.

David

Sep 16, 2016

Cox Toyota did a great job of following up with me, setting up a test drive, and then working with me to compromise on a deal.

Bja1649

Sep 9, 2016

Tim and Page were very helpful through the whole process. Highly recommend Cox Toyota.

Robert Booker

Sep 1, 2016

Tim and Angelia did good job they the best they help us get a New Car they kept right on helping us so we thank them very much we come visit them again when we want look for something no else

Chris

Aug 30, 2016

Great customer service and is willing to work with any situation. The processing went very smooth and David McLaughlin was me sales person and was very friendly, helpful and knowledgeable about the cars we looked at. We did get a used car from this dealership. Thank you.

Erin Gooch

Aug 27, 2016

From Kenny Paschel, John Kimsey, Jose Garcia and Ms. Angela in finance everything was simple, addressed my needs/wants and by far the best dealership process I've ever experienced. I will definitely be purchasing vehicles from Cox's in the future. Found my new go to dealership.

Donald L

Aug 26, 2016

Just brought a 2016 Tacoma. It was a pleasure dealing with a sales group of people that was caring and not out to just make a sale.Thank you. Donald L.

JohnM

Aug 26, 2016

We wanted to take the time to thank you, graciously, for all of your efforts to earn our business for our recent purchase of our 2016 Toyota Rav4 Limited. First, we appreciate the fact that there was no pressured sales pitch or less than desired sales tactics, and you were very responsive to all of our questions and concerns. Second, once we found the exact vehicle that we wanted, you were able to meet our expectations of providing the best, fair, and reasonable price (among all dealers we talked with). Lastly, the new vehicle familiarization process was very thorough, and the financing process was as painless and transparent as we expected. Most importantly, we sincerely thank you Mr. Brian Kirkman, Mr. Jonathan Harrison, Mr. Richard Flash Hall, and Mr. Page Inge for all that you did to earn a new and extremely happy and satisfied sales customer as well. You all not only exceeded our expectations, but as a team, you assuredly earned our business! Job well done!

Jessica C

Aug 26, 2016

Went in to buy a car and they gave me their best price to start out with. Told them what I was willing to pay and Tim was just awesome at getting me just that!!! Go see Tim

CrystalP

Jul 28, 2016

Paul C was the best salesman by far. I will bring all my business to him in the near future.

Tori Neal

Jul 14, 2016

Thank you for a great experience!! David McLaughlin and Page Inge are great to work with!

H. Price

Jul 11, 2016

I found a vehicle online that I loved & made the drive from Roanoke VA to Burlington, to see the folks at Cox Toyota. From the first phone call with Anna in sales, to my sales guy David McLaughlin, to Jerry in finance, these ladies and gents made my experience stressfree & easy. I would certainly recommend anyone in the market for a new vehicle to check these guys out, they were awesome!!

Melissa H

May 11, 2016

Tim Lang did a great job assisting me with the purchase of a new Tacoma. Will definitely go to him next time I'm looking for another vehicle.

Ram C

May 5, 2016

I brought the Toyota Sienna 2016 XLE Premium and had the pleasure of working with Tim Lang and Parker Harris who were able to provide an excellent deal and a pleasant buying experience.I would highly recommend their services.

Vickie Whitt

Apr 24, 2016

Everything was handled by the time I arrived! Great behind the scenes work by saleman and manager!!! Purchased 3 Toyotas from same salesman!!! Love the Toyota experience!

Jimmy Whitt

Apr 24, 2016

Awesome dealership that cares about customers! Same salesman for 3 Toyota purchases!

Fio

Mar 4, 2016

I just wanted to take a minute to express my gratitude to Cox Toyota. I've bought 3 cars there over the past year or so and every time it has been an absolute pleasure. They're all kind and treat you with honesty and respect. You don't get the run around that you do at other dealerships. Trent McGuire in finance is the definition of a true professional and he will always treat you fair and steer you in the right direction. He's a straight up guy and will do everything he can to help you. David McLaughlin in sales is also fantastic. He's not pushy at all and will really do what is best for you as the customer. He uses a calm and friendly approach and will bend over backwards for you. He'll make sure that you not only find what you're looking for but you find the vehicle that you really need. Rodney, the sales manager is also a great guy and has been very easy to work with. Bottom line in todays world, honest business isn't very common. I assure you, these guys are both fair and honest. Put your faith in these guys. They'll do what they can to sell you the right vehicle for you at a fair and honest price. Trust me, They'll treat you right. Thanks again guys, you know I'll be back!

Caterine Nelson

Feb 3, 2016

I was looking to buy a good pre-owned vehicle, I found it at Cox Toyota of Burlington! We went looking on Sunday, called about it on Monday, I did a test drive on Wednesday and bought the car that same day.My salesperson was Mr. Jawanza [Jay] Moseley, he made my car buying experience a happy day for me.I have a beautiful 2015 certified pre-owned car and I love it! If you are in the market to buy a new or pre-owned vehicle go by and see Jay Moseley at Cox Toyota, I promise you Jay will do everything he can to get you in the vehicle you want. Jay took a lot of time showing me all the nice features on my car, filled the gas tank, and just made sure I was happy with my purchase. It was snowing that day so Jay told me because of the snow & ice to bring it back in the next week to have it cleaned, I took it by the next week and they did a great job. Everyone at Cox Toyota was so nice and helpful to me, I will recommend them to my family and friends. I just want to say 'Thank You Jay Moseley' for being so kind and making my car buying experience so easy and amazing!

Stephen, and tom

Oct 10, 2015

I get my 2007 camry xle v6 serviced here and I haven't had any issues and they work with u and offer the best service I have tested out Vann York Toyota they don't recognize southeast tint installed by factory so I takes it to cox Toyota to get everything done and I get 30 mpg hwy with my v6 and I keep my service schedule tight and I plan to switch to synthetic oil once I get 100000 and I'm currently using gtx high mileage oil and cox Toyota have done a full wash and wax and detail and reconditioned the camry inside out thanks

VP

May 6, 2015

I took my car for servicing and asked them to either change the date or show me how to do it, they didn't do either. The person who was in charge if my vehicle showed such a careless attitude that it made me wonder how aw such a thing happening at a car dealership. He did not call my name out when looking for me in the waiting place. I am not even sure what he addressed me as. Very irresponsible.very poor customer service.

love my Lexus owner

Apr 8, 2015

I thought I would take my 2009 Lexus to cox Toyota for an oil change. When I called to set up the appointment I was quoted the price based upon a synthetic oil change which was what I wanted. I arrived and they took my Rx 350 and about an hour later the assistant service manager told me that I had two problems with the steering rack and an oil pan leak. He quoted me a price that was around 1600.00 to complete, however I had purchased an extended warranty and it was covered except for my deductible and sales tax. I was very upset because I had just bought this vehicle 3 months earlier. Thinking that my steering would go out I agreed to the repairs. They had a rental which was covered too so I left around 10:30. The rental coordinator was great, friendly and compassionate. I was told that my vehicle would be ready around 3:00. When I arrived the service department told me my vehicle was up on a lift getting an alignment. I knew it was not because I tried to open the door and put some packages in the back seat. I told him no my vehicle was in the lot , he said we have had several Lexus here today, I said well you must have put my plates on someone else's vehicle because that is my license plate! He said oh they must have brought the keys and I didn't see them! I was already upset so I got in and drove away. I stopped at a store went in and when I went to get in I noticed my drivers side mat was full of greasy footprints. I immediately came home took a picture and emailed to the assistant service manager. No call or email on Monday so I called on Tuesday. I asked if he had read my emails. He said no he had not opened his email yet I told him that I emailed this on Saturday not Monday and not Tuesday. I told him that my mat was full of grease and asked him what he was going to do about it he said he would fix it by cleaning my mat.I asked about my oil change because I had asked for synthetical but I was given regular. He told me that they used whatever was put in the vehicle before. I told him don't worry about it because I will not bring my vehicle back there for service the next place will do synthetic oil.When I took my car to get my mat cleaned he did not apologize or was not very friendly at all therefore I will never take my vehicle back to Cox Toyota and if anyone ask me I will tell them do not take your car there.Also I talked to a mechanic who told me that they receive vehicles that Cox Toyota has told them needs the same work done that they got me to do and it does not need to be done enough said. I wonder if they really did all the stuff that you put on my bill not a good feeling!

Judy E

Mar 22, 2015

My day started with a courteous call from Jack the Internet specialist. He was great on the phone. Went to the dealership in burlington and met with Jay Mosley. He is a compassionate salesman who really knows the products he sells. I enjoyed him and he took care of my kids as well. Had the car I wanted as specified.....took me to Angela the bank rep for final revisions. 2 hours tops and I was out of there. Never got frustrated once and every person that walked by us as we waited made sure we were ok. I'll never go to another dealership. Cox thank you for hiring the best staff ever. They are the best!

EC

Mar 8, 2015

I have bought a car from them and gone to their service shop many times. They're honest and down to earth. I think they are great and honest.

Dissatisfied

Feb 6, 2015

We took our Toyota to our TRUSTED local mechanic to have a warning light issue checked. They did due diligence and discovered that it was a software problem and under warranty (and even gave us printouts explaining exactly what was going on), so we took it to the Cox Toyota dealership in Burlington, NC that same day. Unfortunately, Cox was unable to fix the problem because the warning light code had been reset and the code wasn't showing. No biggie, it will come back on again soon, and they can fix it when it does. The PROBLEM is that, without our asking, they "checked" the car. According to them, "the water pump showed signs of leaking and needed to be replaced", along with the belt, which was "cracked", and the "intake manifold gasket was leaking, and needed to be replaced". All to the tune of $700+. We went back to our HONEST and HIGHLY-EXPERIENCED mechanic. He told us that while they were looking into the warning light, they checked the car over. (They take very good care of our vehicles). They ran a smoke test on the manifold (NO LEAKS), and our water pump certainly was not "leaking". Incidentally, we have never had to replace coolant. Cox may have friendly sales reps and associates, but from our experience (and what we have subsequently heard about the service department at this place), we suggest you either go elsewhere, or get a second opinion before you accept Cox's word on what may be unnecessary work.

KenKat2319

Jan 25, 2015

We recently had an incident where we hit a deer and had to have our car repaired. We also needed to rent a vehicle while ours was being repaired. At Cox Toyota we found we could do all of that and they can do it very well. The car was back to us in a very reasonable amount of time and the rental staff was very courteous and friendly. I highly recommend them to anyone in need of these services.

Day

Jan 8, 2015

First of all, my sales representative, Paul Chanthaphone was the friendliest, most caring sales rep,! He made sure I got the car I REALLY wanted. It also says a lot, when a rep. is willing to take the time to explain the features of a vehicle. My experience was truly exceptional with both the dealership and the representative! High five to Paul!! Loving my 2015 Camry SE!!

aperdew

Nov 23, 2014

Wonderful experience! I was helped by Steven and Ryan W. in the service department. They were very honest and patient with me as we discussed my car needs. The dealership has thought of everything for their customers. There is a large waiting area with a play area for my daughter, which she LOVED. Everyone that works there seems happy to work there as it is evident in their smiles and willingness to help you. Excellent customer service...would recommend to anyone!

mara72

Sep 15, 2014

We love Cox Toyota! they have the most courteous and professional associates I have ever dealt with. If you need your car serviced, ask for Gary Palmer! Best ever!

ashleykeel

Sep 12, 2014

We had a great experience, good prices, great customer service, fast service.thanks to Melissa cook for helping us during the loss of a family member.

forrest15

Sep 11, 2014

Great experience with Cox Toyota. I was helped by Caroline in the Rental Department. She answered all my questions and was very courteous. The van I rented was very clean and drove great. I will definitely be back to Cox soon.

scamry07

Sep 11, 2014

Customer service is exceptional at Cox Toyota. Caroline was professional and friendly when my Camry needed service. Thank You Caroline, Little Blue is running great!!

Nanaof1

Sep 11, 2014

Definitely the way to go for a rental car! They have mostly brand new models and the cars are always clean and well priced. Melissa in the rental department is friendly, professional, and really knows her stuff! She's always a joy to deal with!

Forrest

Sep 11, 2014

Great experience with Cox Toyota. I was helped by Caroline in the Rental Department. She answered all my questions and was very courteous. The van I rented was very clean and drove great. I will definitely be back to Cox soon.

thankfull to be home

Sep 11, 2014

I had trouble with my Toyota Camry. I was on a trip from Alabama to Asheville, nc..Gary in the service department assured me all I needed was a alternator. .he was correct. They charged my battery and replaced my alternator . We made it back home safe and sound thanks to everyone at cox Toyota and Gary in your service department

Wil Howard

Sep 10, 2014

Over the last few years, I've rented cars to travel short to medium distances both on business as well as for pleasure. Cox Toyota/Scion is located about 8 miles from my home and it is both convenient and economical for me to drive my car to the rental facility, leave it there at no cost, and drive off with a new rental car to my destination. Furthermore, the rental staff is very customer focused. I specifically ask for Melissa Cook when I make the reservation and pickup. Her friendliness and willingness to meet and exceed my rental needs have always been a plus. I use to rent from the other airport rental agencies but since I found out about Cox, almost all of my rental business is now with them.

happycustomer7373

Sep 9, 2014

I have my car serviced at Cox Toyota, always friendly and professional service. My car is always right the first time! Good service is good selling and good selling is good service!

JayneS

Sep 9, 2014

I have rented from Cox Toyota several times now for long vacation road trips. The vehicles are excellent, the terms very reasonable. The staff, especially Melissa have been wonderful. I will be back to rent again! Excellent experience!

Joe dixon

Sep 9, 2014

Thanks to your very knowledgeable technician Gary Palmer and the rest of your staff

VickieB728

Sep 8, 2014

My car is in the shop and I needed a rental. I had never rented a car prior. Caroline Murray assisted me in choosing a rental. She was very professional and was very eager and willing to assist me. She made the rental process go by really smooth and quick. She explained everything and answered all of my questions! Will definitely rent from Cox Toyota again and would definitely recommend Caroline.

Tanya

Sep 8, 2014

I have my car serviced at Cox Toyota by Gary Palmer, always great and honest service! Request him if you'd like a great mechanic!!!

centerfield84

Sep 4, 2014

I drive a 2001 Ford Escape (I don't buy cars often, and I drive them to over 300,000 miles), but Cox Toyota's service department was fair, friendly, and professional when I needed them most. Leaving Greensboro to Burlington for an important meeting, my coolant light illuminated, and I knew that I was going to have a bad day. En route, I called Cox Toyota to tell them of my problem and predicament. They told me that they could fix it and that they could get me to my meeting. Steven was awesome. It turned out that my "minor" problem would have locked up my engine if I hadn't have stopped. (I had a hole in the radiator.) Caroline (rental car lady) is very sweet. Rachel (commercial girl) wasn't there, but I looked for her. I am a big fan of their commercials.

Elaine

Aug 2, 2014

The people treat you very good and are straightforward. I go there often for service and will return there to buy my next car. They are always nice and professional.

lovemytruck

Jul 28, 2014

I bought a truck from Cox Toyota last week and the experience was fantastic. Richard Hall (aka Flash) was a wonderful sales person. He was patient, informative, and kind. He was not pushy. He gave me space while being there to answer all of my questions. Thanks Richard!

Judie

Jul 2, 2014

We are former customers returning because nobody does it better. Polite, considerate, and willing to work with the customer. No pressure, and patient with showing as many cars as we wanted. Michael Overstreet couldn't have been more helpful as our sales representative, and Ric Davis worked to see that both the company and we felt good about our price and our trade-in. Keep up the good work. We already know that the Service Department with Peggy is the best in the country. Yea!!! Thanks, Judie

Big Red Truck

Jun 10, 2014

I dealt with Chris and had a wonderful buying experience. He walked me through the process and I was very pleased at how simple car buying could be. I purchased a Camry for my wife, it has performed as I was explained it would... My next purchase will without a doubt come from Cox Toyota and I will definitely deal with Chris M.

Eric Perdew

Apr 23, 2014

Nate at Cox Toyota is awesome. He is one of the reasons that I go to Cox Toyota. He is honest even if it means advising against certain services, etc. I trust Nate, and if he says it then I can take it to the bank (whether I need a service or not). He finds ways to get me what I need (fixing a tire, etc.) without trying to pick my wallet. He is sincere, and he knows what he is doing. I am sure everybody at Cox Toyota is top-notch, but my experience with Nate has never been matched by any other dealer or automotive repair shop.

Loyalty14

Mar 18, 2014

I was lied to about the features of the car and told them I didn't want it anymore after 3-4 months and they wouldn't do anything extra to help me get out of the car since soon as you drive it off the lot it collects negative equity. I have had to go 6 different toyota dealers that couldn't help me because of their lies here. Is not fair to the customer and I will never come back again.

brianfemo

Mar 3, 2014

Traveled from Raleigh, truck was not 4WD as stated by internet rep. Spent $40,000 w/ no Manuel, truck mats or key fob. But I got a free bible. Gave me used key fob that broke months later. Had to beg for mats and Manuel. They take your money and they don't care.

Rayna Cooney

Feb 28, 2014

Kathy Fulton was a total joy to work with. She listened to what we needed and worked with us, putting her full effort into making it happen. We never felt rushed or pressured. She took care of all the details, and made it one of the best car-buying experiences we've ever had in 50 years.

Phyllis

Feb 21, 2014

I cannot say enough good things about this dealership. I was traveling through Burlington from out of state and had car problems. They took my car right in and it was fixed in about an hour. Cudos to Steve Phillips! You went above and beyond. Sad to say but my home town dealer would not have given this kind of service.

Skorch

Feb 12, 2014

Very bad Service department-lackluster sales department that will not work with you because they will just "sell it to the other guy". I went to Leith Toyota which has impeccable service and sales.

A Happy Service Customer (Mrs. H.)

Feb 8, 2014

I called to get a service appt for my 2012 Camry. Upon answering the phone, Tangela took care of me. Being not so familiar with the process of new car service, she really explained a lot and helped me understand the Toyota Care service. She set up my appt without hesitation. She was genuinely helpful & knowledgable. She also helped me with the process of ordering a part from the Parts Dept for a recall on my HVAC. She didnt transfer me over to them, she stayed on the line with me. She even called me back (a week later) to let me know when the part was in & scheduled my appt for that too. She treated me with respect & didnt make me feel dumb. I truly appreciate everything she did to make the scheduling process easy!

robert2014tundra

Feb 6, 2014

My name is Bob and I have bought 15-20 new Toyotas from Cox Toyota since the early 90s. I have bought my last 6 from Kenny Paschal. He always listens to what I am looking for and the goals I am trying to achieve. Then he works extra hard to make it happen. He is very easy to work with. I traded my Camry SE for a new 2014 Toyota Camry SE in December 2013 and I just traded my 2012 Ford F-150 4x4 for a brand new 2014 Toyota Tundra SR5 4x4 this week. My new truck is AWESOME! I will be keeping this truck for a long time due to Cox Toyotas new "Lifetime Engine warranty". I would recommend Kenny to anyone wanting to buy a new or used vehicle. Once again, thank you Kenny and Cox Toyota....

NOT A HAPPY VETERAN

Dec 21, 2013

My wife picked out a vehicle at Cox Dealership at that time I (Husband) was not with her at the time. A few days went by and we took the cash with us and purchased the SUV. It happen to be raining that night so the salesperson brought the SUV into one or the bays so I could look at it. I noticed something hanging on the windshield wiper blade and asked the salesperson, what is this? It was a hard plastic protector on the blade. The Salesperson said, someone did not take this off the wiper blade. "IT DAMAGED THE WINDSHIELD". On the way home with the car (it's still raining) I called my wife she was driving my SUV and (I was driving the one we just purchased) I told her I could hardly see out this windshield, it was not easy to see the highway. The next day I looked at the windshield and it was scarred very bad on the side the plastic wiper was on. When we went back to pick up the license plates, they took the car in the shop and tried to buff it out and made it worst after that the manager would not even talk to me about it. THIS IS NOT GOOD BUSINESS. The salesman and the shop person BOTH said it needed to be replaced. THIS IS NOT RIGHT, AND NOT OVER! After 24 Years in the Military Service, I was hoping all the battles were over.

Emory and Dee

Dec 11, 2013

I dread buying a new vehicle, but this was quite the experience. Cox Toyota made us feel like part of a family. It was a car buying experience I have never experienced and probably never will experience from another dealership. EVERYONE was so friendly and there was NO pressure from anyone, even the finance man. We had a wonderful salesperson Michael Tolliston. He did what he said and kept us informed all along the way. The GM was incredible in how down to earth he is and how he wanted to make sure the customer was well taken care of. They have a new car class every other month for their new customers to give them the most up-to-date info on their car and how to keep it maintained properly. I can't say enough on how Cox Toyota made this car buying experience....NO STRESS I have ever had and we are in our middle 50's and have been through many car buying experiences. I HIGHLY RECOMMEND Cox Toyota to buy your next vehicle....we will !!!!!!! Thank you Cox Toyota !!!!!!

Elaine

Sep 21, 2013

Very nice before and after my purchase. My 4Runner is great and I got a better deal here than anywhere else. I recommend this dealership.

dukedoc

Aug 29, 2013

Great customer service - professional and helpful. Leigh sorted out our issue, set up our rental and even gave us a red bag! Thanks Leigh!

Allen family

Jun 26, 2013

We bought a used Ford Explorer from them and you would've thouhgt we were buying a new car. They treated us wonderfully. It made the process easy and painless. They made sure we were comfortable in the car before we pulled away. The staff was warm caring and always.had a smile.I will go back and would recommend then to anyone I can.

Prius

Jun 20, 2013

Completely unknowledgeable car salesman. Lied about car features and dealer invoice. Higher msrp than equally equipped vehicles around the area. Should have looked elsewhere. Hopefully the service deparemt lives up to the good reviews.

1pochild

Jun 12, 2013

Great customer service from Devon with my rental! Will recommend to all for a painless, easy rental!

AmyWorkman

May 13, 2013

I purchased a 2013 Toyota Camry SE in April and it was a great experience! They worked hard to get me into the car I wanted at the price I wanted and they were very friendly and cheerful and didn't complain abou staying late into the night so that I could drive my new car home that night! I didn't expect to go into a delearship and laugh so much and have such a great time buying a new car! Thank you for everything and I will highly recommend Cox Toyota!

Beth Kennett

May 6, 2013

I use Cox Toyota for ALL of my rental car needs--work, vacation, and even when I need a bigger vehicle to drive kids to camp! Melissa and her colleagues are extremely helpful and always have a car for me. The product is exceptional, but the way in which they provide it--with a pleasant attitude and treating me as if I am an old friend, make it even better. Thank you, Melissa and your co-workers at Cox Toyota Rentals.

JESR

Apr 11, 2013

it was an easy experience... i didnt plan on getting anything that day. I did not drive my trade in to the meeting that day. They gave me a value for my car and offered to pick it up so i could have my vehicle that day. It was a really good experience. Everyone was friendly offering to help. (note: vehicle was not detailed no complimentary full tank of gas keyless entry was not provided. ) But over all good place to shop....

mangd

Apr 9, 2013

After stopping by on our way back home to Durham, we enquired about seeing a Scion FRS for our son. After getting us introduced to Trent McGuire, Trent went out of his way to move several cars to allow our son to test drive a FRS they had in stock. Although he never planned on purchasing that day, Trent went above and beyond to actually close the deal while not being pushy. His knowledge of the car, his personallity and laid back approach but most importantly, his honest nature made us feel comfortable enough to allow our son to move forward with the purchase. Although we had a delay in the expected delivery of the car, Trent personally communicated with us throughout the following days to give us updates on the progress of delivery. The car was delivered to our home in Durham and our sons trade-in was driven back to Burlington. I would recommend Cox Toyota and especially Trent & Brian to my family and friends, should they be in the market for a Toyota or Scion. Car buying is normally a stressful endeavor, but Trent made it an enjoyable experience for our son.

smcneilly

Mar 5, 2013

An experience that will NEVER be forgotten!!! The GREATEST Dealership around. We bought a beautiful Camry Monday Night, but the journey all began Saturday morning. Meeting several Cox Toyota members and being treated with class was exceptional from start to finish!!!! Each representative had smiles on their faces, gave warm welcomes, and took us in like family. Thank you for the professionalism, hospitality, kindness and generosity. The car buying experience was TOP NOTCH! We visited other dealerships that same day and WITHOUT QUESTION the customer service and genuine friendliness of everyone there blew our minds. Thank you to Joe our FABULOUS sales rep. (We hope to buy from you again in the future). To Rick (sales manager) for bending over backwards to satisfy us. And to Brian, Jonathan and Trent. What a PLEASURE to meet and talk with each of you!!!

JRL1230

Feb 27, 2013

I've been going to Cox Toyota for the last 5 years - they have been through 3 vehicles with myself (one used, two new) and have done a fantastic job with all of them. Most recently, I purchased a Highlander - Jonathan was very friendly and not pushy. He went over and beyond helping me pick the vehicle - even driving it to my house to let me test drive it. Additionally, I was impressed that both he and Brian stayed at the dealership until very late on a Saturday night to help complete the paperwork. Stephen in the service department is always dependable and honest. He's serviced all 3 of my vehicles and I've always felt he very trustworthy. I've recommended both the sales department and the service department to friends after the great experiences I've had at Cox Toyota.

megncteach

Feb 24, 2013

Excellent and friendly service. Customer care is a priority! Looking forward to a long and mutually beneficial relationship with Cox Toyota! Will recommend to friends and family....and anyone else who will listen!

KernDog

Feb 21, 2013

I have been using Cox Toyota to service my 2003 4-Runner and 2000 Avalon for the past 3 years, I have been very satified with the service, price and treatment I have received from their Service Department especially Stephen Phillips. He understands what I want completed and will also call me and give sound advice if something else needs to replaced, repaired or investigated. I would reccommend to anyone that they have an extremely good service department for any car make that you would want competent repairs made in a timely manner and that won't break the bank.

priusChapelHill

Feb 20, 2013

I travel 40 minutes to have my cars serviced by Cox Toyota because they are the most trustworthy in the Burlington, Chapel Hill, Durham, Raleigh area. Their customer service is excellent. Their assessment of what service my car needs is honest and "spot-on". I have never felt pressured into a repair or service beyond those that seemed necessary and reasonable. While getting my car serviced, I am able to sit at a table, drink coffee, and continue my work via a free wireless connection as if I am at my office. They are always accomodating to make my wait not only enjoyable but also productive. I used to avoid getting my cars serviced as dealerships -- not any more.

Cathy

Feb 20, 2013

Cox Toyota Scion has a wonderful Sevice Team and I always have a great experience!

dbholli

Feb 13, 2013

Both Trent and Brian were very professional and friendly. I would recommend the dealership to anyone. Trent even called me after the purchase to follow up and be sure I was happy with my new Highlander.

valeriedonahoo

Feb 9, 2013

I dealt with Trent over email for a couple days - let him know what I wanted and made my appointment to pick up my car on Saturday - I was dreading the whole "dealership" experience and was shocked and pleasantly surprised at how friendly, efficient, helpful and concerned that I was getting what I needed from the dealership.Brian got me even better financing than I had come in with and was very friendly and knowledable. It is so rare these days to work with an organization that truly understands customer service; I will definitely use Cox Toyota of Burlington again and highly recommend them to my friends.

Gary Leduc

Dec 19, 2012

We recently purchased a new Scion XD and had such a pleasant experience we would like to share with you. This is our first purchase through Cox Toyota but have been using the service department for several years. Let me say that from the first we have been impressed with the staff from the service department, now we can add that we feel it a pleasure to have purchased a new vehicle from the sales department. From the moment you walk in the front doors you are treated with respect and kindness, from the front desk to the top of the line with a special treat with congratulations from Mr. Cox himself. We feel very fortunate to have had such a pleasant experience and know that in the future they will be there for us in any way possible! Thank You!

Andi J

Dec 17, 2012

I bought a new 2012 Camry LE from Cox Toyota near the end of the year with a good deal and great customer services. The deal was negotiated on-line through Dennis of the internet department. Shah did a great job explaining things to us on site. The deal was honored without any issue. I picked up the color that day and went home with my new Camry in a few hours completely satisfied.

Toyota813

Nov 28, 2012

After having the regional rep from Toyota review an issue with the tires not being correctly balanced after the first rotation. The rep from Toyota replaced the tires but the issues was improved but not resolved. I made several trips back to the dealership hoping to get the issue resolved. With the vehicle now with at 20k miles, I returned to the dealership for service (oil, filter and tire rotation). The next day I noticed that the rims were damaged, all 4. I returned to dealership and asked to speek to the service manager(Peggy Young)but was told she would not be back until next week. So, again I returned to discuss the issue. I spoke to Peggy about the rims, but I was met with a lot of resistance in admitting that the damage was caused by the Cox Toyota technician. After I continued to show example after example of the finish chipped on all 4 rims, she agreed to have the rims repaired(not replaced). I had not mentioned this earlier but Cox Toyota had been the ONLY people to service this vehicle. The rim repair is not "as new". There was one last service (25k) included in the purchase price, and dispite my better judgment, I took the vehicle back to Cox. They REFUSED to rotate the tires (this is part of the 25k service) and told me "they would not touch those rims again".I had similar issues with this service department at their old location but was hoping a new location may have changed how they operated. I was very disappointed with this how they handled this.The Sales and Parts Departments were above average. The Rental car group was excellent.I still love my Toyota, just not the Cox Toyota Service Department.

Toyota813

Nov 27, 2012

After having the regional rep from Toyota review an issue with the tires not being correctly balanced after the first rotation. The rep from Toyota replaced the tires but the issues was improved but not resolved. I made several trips back to the dealership hoping to get the issue resolved. With the vehicle now with at 20k miles, I returned to the dealership for service (oil, filter and tire rotation. The next day I noticed that the rims were damaged, all 4. I returned to dealership and asked to speek to the service manager(Peggy Young)but was told she would not be back until next week. So, again I returned to discuss the issue. I spoke to Peggy about the rims, but I was met with a lot of resistance in admitting that the damage was caused by the Cox Toyota technician. After I continued to show example after example of the finish chipped on all 4 rims, she agreed to have the rims repaired(not replaced). I had not mentioned this earlier but Cox Toyota had been the ONLY people to service this vehicle. The rim repair is not "as new". There was one last service (25k) included in the purchase price, and dispite my better judgment, I took the vehicle back to Cox. They REFUSED to rotate the tires (this is part of the 25k service) and told me "they would not touch those rims again".I had similar issues with this service department at their old location but was hoping a new location may have changed how they operated. I was very disappointed with this how they handled this.The Sales and Parts Departments were above average. The Rental car group was excellent.I still love my Toyota, just not the Cox Toyota Service Department.

Aleckin

Nov 6, 2012

I purchased a new Toyota Prius Two from Cox Toyota with the assistance of Internet Sales Manager Kenny Paschal. My family and I have been enjoying the Prius for the past week, and we have found the process of purchasing the Prius at Cox Toyota to be one of the best vehicle purchasing experience ever. Special thanks to Chris, Brian, and Kenny for making it such an enjoyable experience. In contrast with the aggressive and intimidating sales tactics that another Toyota dealership in the Triangle utilizes during the test-drive and in-person negotiations, Cox Toyota provides the opportunities for hassle-free and stress-free negotiations over the Internet with very competitive pricing special thanks to Kenny's hard-work and professionalism. The initial Internet pricing quote on the Prius and the final out-the-door prices were negotiated completely through e-mails during the last week of October. When my father and I arrived at the dealership to complete the transaction on the last day of the month, the Prius had been thoroughly prepared and has a full tank of gas with only 6 miles on the odometer.We have found the Prius to be a practical hatchback that satisfies my family's transportation needs. It was tremendously helpful when Kenny demonstrated the features and reviewed the settings for the touchscreen audio system and the multi-information display of the Prius. I would like to give special thanks to Kenny for providing the excellent service, and it was a pleasure doing business with the Internet Sales Department at Cox Toyota.

VElaine

Aug 5, 2012

Great job on repairing my car. Really good prices on tires. I haven't bought a car from them but my next car will come from them.

diamondep

Jun 14, 2012

New to the area, and I visited Cox Toyota for some minor maintenance issues on my vehicle (non-Toyota). They were very nice, and they treated me very well. I anticipate buying a Toyota product when my 216,000 Honda Prelude and/or 202,000 Ford Escape expire, so I will definitely come back to Cox Toyota. They treat you like family and not just a customer...

divcodr

Dec 30, 2011

Armed with only the S/N off the frame from the vehicle I am building (Retro-Rod), I was able to find out exactly what year the frame is so I will be able to purchase the parts I need to rebuild it. The individual (can't remember his name)I was working with was extremely knowledgeable and went out of his way to try to find me the most economical way to purchase the items I would be needing (kit vs individual pieces). I will be back. Thank you

Toyotaguy1207

Mar 31, 2011

I went to this dealer to purchase a new 2011 Toyota Prius we worked out a deal but the car had to be brought in from another location. I was told that the car will be ready for delivery that following morning so I agreed that I would give a deposit so they can go a head and get the car. The next morning Eric called me and told me that the Prius will not be ready until that afternoon. I had informed him that my day was really tight and I would not be able to pick up my car until the next morning. Shortly after I told him that he called me and said that his manager Bill Glover is giving me until 7pm tonight to pick up my car or I would lose my deposit and my car will be sold to someone else. What kind of dealership does this I never said that I didn't want the car, I just could not make it there that day. I have called the dealership and left Bill a message to contact me about this matter and I'm yet to get a response. I will tell you after my experience avoid the dealer at all costs.