Used Cars for Sale at Crain Ford of Jacksonville in Jacksonville, AR

Joann Scheschi

Dec 21, 2015

You always take good care of my vehicles and nothing is forgotten about after the service. I am always as many times while in the waiting room if there is anything that you can get for me. It isn't like I am just left alone and forgotten about till my vehicle is finished. I like that very much! Thank you.

Don English

Dec 16, 2015

Service staff first class. Repair was finished in short order.

Brenda Rash

Dec 15, 2015

I will continue to do business with Crain Ford now & in the future because of the excellent service I receive from the service dept every time I come in

Randy Clark

Dec 14, 2015

Great sales person and response to our needs in finding our new car.

Debi Zeiger

Dec 11, 2015

In October of 2012 I purchased a 2012 F150 which I had customized by you. I love it! Still!!!! I have had everything needed done by your service center at Crain in Jacksonville. They are professional and friendly. The great thing about it is even though it is a long way for me to travel I like the way you do business. Plus as long as I have it serviced there you have extended my warranty! That is a win-win situation. I appreciate you and plan on doing more business with you. I also purchased a 2014 Ford Focus from you for my granddaughter. All good!

Michael

Dec 3, 2015

Great service before and especially after the sale!!

Winnie Lybarger

Dec 2, 2015

It was a very good experience. Jeff did a great job in presenting the truck to us. In fact we brought our grandson down and He came home with a new mustang. This is the 5th truck we have bought from Crain.

Richard Egan

Dec 1, 2015

Came in with no apt they took care of me in a very professional way. Thank You

Monique Fleming

Nov 30, 2015

Brought my 2012 Focus in for an unknown problem. Found out it was the TCM modular that was bad and they quickly ordered my part and place my car inline for repairs. They had it for about a week but kept me informed as to what the status was and even provided me a loaner vehicle due to the part being under warranty.

Glenn Swafford

Nov 23, 2015

Ronnie is flat out awesome. My translight went on Sunday evening. Could not drive my car on Monday. He got me a loaner, serviced my car, and got me back in my car all within 36 hours!

Alex Brekke

Nov 19, 2015

I took my vehicle in for an oil change. I was greeted immediately on the service drive, and my oil change was taken care of within the hour. Thanks, Crain Jacksonville, for servicing my vehicle quickly and with quality! I will be coming back for my future service needs.

Carole Tyler

Nov 17, 2015

Purchased 2016 Ford Explorer Platinum. Staff helpful.

Steve Parsley

Nov 16, 2015

I just bought my 3rd vehicle and if you count my part in my daughters Focus Titanium, it would be 4 vehicles from Crain Ford. The sales person was really nice and polite. The sales manager was really eager to do a deal for me and even put a trailer brake stabilizer in the truck for me after me telling him that I really needed that.I have already posted on Facebook and sent pictures out to all my friends and family about my truck and the special you guys are running.

Jason Furgerson

Nov 14, 2015

We go wherever Daniel Reed is. Been doing it for years

Brenton Higdem

Nov 12, 2015

I appreciate the people at Crain. The individual that did the work came through the waiting room and asked about another time that I had the vehicle in to have work done on it. And called me by name. That is true customer service. I appreciate the identity and good customer service.

Danny Spears

Nov 12, 2015

nice smart people always a smile and a job well done and done quickly.will always go back.Service tech Ronnie is good

George Platt

Nov 10, 2015

They treated you like you was part of the family. They feed me . They treat you like you are very. Important to them. All the crain team makes you feel welcome.

Stephen Huddleston

Nov 6, 2015

Courteous staff. Service was fast. Hopefully it was thorugh and professional and not too fast. Haven't had time to verify that part yet. Overall the experience was good. Thank you.Respectfully submitted,

Judy Nuckolls

Nov 6, 2015

Brought in for recall restraints on 2013 Ford Escape. The only complaint I have is that having to bring it in twice. Once to see if part in my car is on the recall and bringing it back again once the required parts come in. Being without my car twice. Service was outstanding and glad to see Scott is back where is belongs

Wayne Lainhart

Nov 5, 2015

Bought a ford sport trac that I have been looking for. The buying experience was quick and pleasant. Only thing not pleased with was the detail prior to pickup. Extremely poor job.

SP

Nov 4, 2015

Great dealership for buying and servicing your Ford.

Roberta Laster

Nov 3, 2015

This dealership is one of the best Ford dealerships I have been in. They provide Curtis, Fast and Friendly service. The employees are friendly and go out of their way to ensure you have an enjoyable visit.

Harold Davis

Nov 3, 2015

Warranty interior work completed and an Oil change. It was completed within an hour. Great experience

Kathy Skrdlant

Nov 3, 2015

Crain Ford's service is impeccable. Customer satisfaction is of the utmost importance. I appreciate that when I come in for service that my time is important as well as my happiness and safety.

Michael Bonecutter

Nov 3, 2015

Fast and friendly service. I dont have that much time on my hands!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Barbara Jenkins

Oct 25, 2015

Best service i have ever had! Best service department by far!!!

Johnathan Wheeler

Oct 25, 2015

I bought a 2015 Ford Focus and had absolutely amazing experience. The salesman and everyone else was very helpful and sincere! My salesman was very reliable and wonderful I would use this dealership and salesman again and again!

John Kittler

Oct 25, 2015

I had my 2014 Mustang serviced at Crain Ford in Jacksonville. They were very quick and the parts department even helped me locate a part that was on national backorder.

Thomas Coates

Oct 22, 2015

Great job as usual always satisfied with the service department

Kenneth Clay

Oct 15, 2015

The staff was very helpful. I had a slow leak in one of my tires and they worked a long time to find it for me. They were courteous and helpful.

Jose Garcia

Oct 12, 2015

I had the best experience working the dealership while getting my new 2015 FX4 4X4 truck. They were helpful in every sense of the word. They got me a good deal on my new truck and gave me a good price on my trade in. This is my 4th new vehicle that I have bought from this dealership and every time I've dealt with them it has been a great experience. Yes, I will buying my next new truck or car from them. The service staff is highly motivated, knowledgeable and very helpful which made my buying experience a great one. Overall I rate this dealership a 10.Thanks

Marsha Blake

Oct 11, 2015

Great service with this visit. This technician was better than one I back in March 2015.

Darrel Woodward

Oct 9, 2015

inandout just like it should be. got it done in time they said tim is great

Tythann Rockamore

Oct 9, 2015

We only trust Crain ford jville to work on my wife's explorer

Danny Spears

Oct 7, 2015

Very good job as always.Thanks to our write up man always listens

Brenda Gray

Oct 1, 2015

I brought my F-150 in for oil change,and tire rotation. I had a great experience. They took me back pretty quick and kept me updated and got me out and on my way. It was a Saturday and I appreciated the speedy service because I had lots of errands to run. Your service dept. is great and the guys are always helpful.THANK you.

Mike Millard

Sep 29, 2015

I went in for an oil change and get my 30,000 scheduled maintenance.Everyone was very friendly and ready to help with anyquestions I had.It was my first time back since the remodel has been complete. The place looks amazing and has a comfortable atmosphere. I will definitely continue using Crain Ford Jacksonville in the future.

Scott

Sep 28, 2015

The service waiting lounge is substantially improved after the renovation. I especially like that they have placed power outlets and a counter next to the window facing into the garage so that you can get some work done while watching the service being performed. The staff was friendly and they have been getting my truck in and out of regular oil change/services in under an hour my last few visits during high volume times of day.

Bill Harp

Sep 28, 2015

Bought my vehicle from Rodger Harrison. When power steering went out, he was the first that I called. Had to be towed to Jacksonville, didn't like that, but had roadside from Ford. He put me in touch with Scott and Tim in the service department. Had the best help I could have ever expected. Long drive for me, but the service made it pleasant.Bill H

James Smith

Sep 27, 2015

The staff was very helpful and helped me find exactly what I was looking for. I walked away with a pre-owned 2013 Ford Focus and am enjoying it very much.

Debra Howell

Sep 25, 2015

Everyone was very helpful throughout the entire process. Tim made sure I was able to get around while the part came in so they could fix it. I could not think of another place I would rather go to have my needs met. This is a great place.

Patrick Ellison

Sep 24, 2015

Quick in and out service. Nice clean new facility.

B.W.

Sep 24, 2015

The service department staff were very helpful in resolving my car's problem.

Joshua Dunkin

Sep 23, 2015

The staff at the service department was great. Tim always kept me updated and answered all of my questions. I'll definitely recommend y'all to all of my friends and I'll continue to have my truck worked on by y'all.

John Pipes

Sep 21, 2015

I WENT THERE FOR THE FIST TIME TO HAVE A CHECK ENGINE LIGHT & LOW FUEL PRESSURE MESSAGE INVESTIGATED ON MY FORD SUPER DUTY DIESEL TRUCK. THEY WERE VERY BUSY. A EMPLOYEE WAS WALKING BY ON SOME OTHER BUSINESS BUT STOPPED TO ACKNOWLEDGE ME & ASKED IF HE COULD HELP. HE INITIATED MY SERVICE REQUEST & TOLD ME THAT SEVERAL VEHICLES HAD COME IN AHEAD OF ME & IT MAKE TAKE 2 HRS BEFORE MY VEHICLE WAS LOOKED AT. THE MAN (WHO IDENTIFIED HIMSELF AS RON) KEPT ME ADVISED OF THE PROGRESS IN A TIMELY MANNER AND MY TRUCK WAS FINISHED IN 2 1/2 HRS. BY THE WAY, THE MAN WHO HELPED ME WAS RON FOGLE, THE SERVICE MANAGER. I AM A HAPPY CUSTOMER.

Sarah

Sep 12, 2015

My experience is always excellent. Very friendly service department. Quick service usually too. Wouldn't go anywhere else!

Johnny Crenshaw

Sep 8, 2015

2014 F150 5.0I enjoyed the inetial vechicle purchase, had a great salesman, everything went as it should.I have been back in three times for service and couldn't ask for a better experience. These folks really do work at pleasing their customers.I love my truck, looks, ride, all of the conviences that help make driving fun.The power of the truck when towing even a light load, less than two thousand pounds, is awful. In that respect this is the sickest truck I have ever owned.

Dr. S

Sep 2, 2015

I bought from Crain Ford in Jacksonville, Arkansas the 3rd week of August 2015. I went on to Truecar to access a special internet price, which was guaranteed, for the used car I identified. Bottom Line: When I made my deal and got home, I found the original window sticker, and Crain Fords special internet price for this used car was $1000 MORE than the new sticker price fully loaded. Crain Ford sells used cars (at least in my case) for more than when they were brand new! During my negotiation, I was told they couldnt budge on the special internet price because it was a special internet price.Also, on my trade they tried to offer me $6K less than the Kelly Blue Book trade in price listed for a pristine low mileage sports car. When I identified this, they brought that trade offer up substantially. But they got me on their list price. I dont think Ive ever before paid more for a used car than it listed new. Lesson learned. I wont buy from Crain again.Subsequent to my purchase, I received an email from Crains internet manager (Mike Raney) to rate my satisfaction with my buying experience and the vehicle I bought. I wrote him back, in courtesy (prior to posting to any site), about my disappointment that they would list a special price (non-negotiable) that was more than when the car was brand new. He called me on 9/2/15 and tried to tell me that their servicing of this low mileage (5K mile) vehicle to ready it for sale cost money and that prices always change on vehicles (as if a used 2014 FJ Cruiser could go up in value from when it was new). I told him that made no sense to me and I have never heard of such a thing.With regard to the original window sticker I found in the glove box, Mr. Raney said personally he wouldnt have left it in the glove box if he had prepped the car. Mr. Raney also said I drove the car and had the opportunity to find that original window paperwork in the glove box before I signed the paperwork and there was nothing I could do now that Ive signed the paperwork. I told him that hes right, they fooled me and that I didnt appreciate the dishonestly. He insisted there was nothing dishonest on their part or in the way they do business. Be very careful in buying a vehicle at Crain Ford of Jacksonville, Arkansas.Dr. S

Linda Horton

Sep 1, 2015

Wonderful service. Cleaned car afterward too! Enjoyed the newly decorated facilities while I waited.

Ronald Parnell

Sep 1, 2015

We purchased a 2014 Ford Focus through Matt he did a great job getting the price where we needed it he was very helpful! When I got my oil changed it was fast and easy! Thank you Crain ford of Jacksonville

David Sanders

Aug 27, 2015

My wifes Expedition rotors had to be turned. Everything was excellent. Thx

Ted Derden

Aug 27, 2015

Was very pleased with my visit. Everyone was very professional.

Jennifer Strickland

Aug 25, 2015

Everything went as planned. Get team, great dealership, great thech!!! Thanks

Tracy

Aug 24, 2015

My salesman, Henry, was excellent. He went above and beyond for me. I bought a 2015 Ford Taurus. I traded in a 2012 Camaro. After we signed the papers, the management came back and told me we had to have more paperwork completed. That was completed and now 2 months after I signed the papers, my Camaro still hasn't been paid off. This company has ruined my credit and did NOT do right by me. I am very unhappy with my experience there and would never recommend anyone I know to do business with you. I still haven't gotten my paperwork for my new car in the mail. It has been terrible.

Michael Tarno

Aug 24, 2015

I came to Crain in Jacksonville after several other dealers turned me down or disgraced me by trying to put me in something I did not want, I was already in a compromise vehicle that I hated. While the others heard no from banks they have up, Crain kept trying and actually didn't try to compromise with me on the vehicle I was looking for.

Sonya George

Aug 24, 2015

I had a great experience with your service team. Prior to my appointment, I locked my purse, keys and phone in my vehicle. Ronnie in your service dept made me a door key and had it delivered to my office in downtown LR. Way to go Ronnie and Zach that delivered the key. Now that is service. I told everyone in my office how pleased I was. Thanks so much to Ronnie and Zach for turning my day around!!!

Harry Vinyard

Aug 23, 2015

I purchased a 2015 Ford Escape and we absolutely love it. The sales and finance staff was very knowledgeable about their jobs so it made the process easy. We will definitely buy another vehicle from Crain. They even sent us cookies!

Dawn Barton

Aug 23, 2015

The staff at Crain Ford Jacksonville has always treated me with respect and made sure that I was satisfied after the purchase. The same can be said about the service department Tim and Ronnie treat us like family. Thank you

Jasper Honeycutt

Aug 21, 2015

30,000 miles checkup was serviced in a timely manner. however new lobby chairs are too low. my husband had to have help getting up

Jennifer Foster

Aug 21, 2015

We purchased a 2014 Toyota Camry. We did all we could online and then came in for the test drive and to sign paperwork. I have to say out of my other experiences with Crain this was by far the best Crain I have delt with. Waylon and Bill went above and beyond to fulfill our requests and got us in and out! Can't thank those 2 enough. I have recommended Crain Ford of Jacksonville to everyone who has asked where my car came from!! Thanks again.

Jason Parsons

Aug 21, 2015

Service was quick. Truck was covered in bugs from a long drive. They cleaned it inside and out. Like the brand new showroom.

Paul Sanchez

Aug 21, 2015

Crain ford is an excellent place to take your vehicle. I was a loyal north point ford customer until they told me they could not get my truck in for five days, I called Crain and you all got it in the same day and had it back to me the next day. Since then , I've always received excellent and quick service. Loyal customer here!!! Thanks again..

Timothy Cook

Aug 20, 2015

The service facility looks great after the renovation.

John Call

Aug 19, 2015

oil change and tire rotation. service was excellent.

Christine Kanakis

Aug 13, 2015

I had my oil changed and tires rotated. Staff was friendly wait wasn't to long

Joanne Rodney

Aug 12, 2015

We were very pleased with Trey, our Salesperson. He assisted us in finding the right vehicles for us. He is an asset to your Sales Team.Adam Turnball helped me understand the loans and payments, and of course, the paperwork. He was very helpful and patient with us.

Michael Cantrell

Aug 11, 2015

Tim was very helpful in getting the transmission in my truck fixed. It was a long and expensive job, but,he kept me updated and informed throughout the process. I will be coming back again for any further repairs or services issues. Thank you Michael Cantrell

Dana Murdock

Aug 9, 2015

The salesman provided us with exactly what we requested in a very timely manner; financial staff were very easy to deal with and extremely helpful. An over-all friendly bunch of people to do business with.

Jeffrey Haskins

Aug 7, 2015

My Expedition, 2008 has received nothing short of outstanding service from day one. Ford dealers are the only way to go for maintenance

Debi Zeiger

Aug 7, 2015

I have had my 2012 Ford F150 serviced there from day-1! They would extend my warranty from the standard 36k to 100k if I would. Even though it is a long drive it is well worth it since I put so few miles on my truck. The service there is top notch and I am always pleased!

Whitney Reese

Aug 4, 2015

Mike Raney and Bill Veulman Are The Best!! Services was Great and the staff was very helpful to others as well!! Excellent Job Well Done !!

Fely Spencer

Aug 4, 2015

Service was excellent as well as quick. Called on a Monday and scheduled an appointment for the next day at 9 AM. Work was completed by 10:30 AM.

Carla Price

Aug 3, 2015

Henry Hodge-Bey went above and beyond in finding us this truck. My husband really wanted a Ford Ranger and they are hard to come by. Adam in finance was also very nice and the cashier that took our down payment Ashley Watson.

Mjc

Aug 3, 2015

I bought a car from Crain Ford Jacksonville back in April. I had the car for 3 weeks and it broke down. A manager had it towed and said it would be fixed. My car has been sitting there for 3 almost 4 months now and nothing has been done. I have tried contacting managers and even the owner, but I never get a response. I have been treated very poorly by them and will never buy from them again and advise other people not to either! Their service and how they treat customers is very disappointing.

Janet Crim

Jul 30, 2015

Had a blast dealing with my salesperson Henry, he was the best.

Brent Williams

Jul 28, 2015

Very helpful. I know its going to go even smoother when its fully remodeled.

Robert Ellis

Jul 21, 2015

Timely clean and cheerful. I will continue to return to this business.

Carla Price

Jul 15, 2015

It was great! We bought two cars from you this month.I hope you have a customer loyalty program so when wecome to trade this one in so I will get a better deal.Henry was a great salesman and Mike, Billy and Adam are great finance guys!

Wendy

Jul 13, 2015

our salesman, Henry... was amazing. He was kind, considerate and not pushy. We had a great experience with your dealership. We were treated like people and not numbers and that was nice.

Jerry Mauldin

Jul 12, 2015

Service has improved over the last year and a half. Ronnie Goodman did an excellent job. All the work was good this time around. When I first purchased my F150 there in 2010 the service was not so good. Service has much improved.

Harold Mundy

Jul 11, 2015

Was happy with my service. They always take care of my concerns and have a friendly staff

Charles Clements

Jul 11, 2015

Very easy to make an appointment and convenient location to freeway. Service technicians always helpful and knowledgeable. Great experience.

Samuel Ragle

Jul 6, 2015

Purchase 2011 Fiesta staff was helpful and did a good job for me with my transaction. I hope to do business in the future with this team of people.

Jerri Bishop

Jul 6, 2015

Dropped off vehicle and got it back in a timely manner.

Tommy Mallonee

Jul 1, 2015

have good salesman Waylon was an excellent salesman and worked with us to get the right vehicle

Amanda Nichols

Jun 29, 2015

Went in to get a 39.95 oil change, came out with a 240.00 bill. Kind of knew I needed brakes and they did a great job. I was very pleased.

Bobby Gill

Jun 29, 2015

The service was great. The personnel were friendly, helpful and informed. Could not ask for better service.

Lydia Martin

Jun 29, 2015

The staff is always friendly and hassle free. Always get maintenance at this location.

Alex Brekke

Jun 29, 2015

My service advisor was helpful and my oil change did not take long, only about 45 minutes which was expected. Thank you for taking care of me and my vehicle!

Misty Aldridge

Jun 28, 2015

Crain Ford in Jacksonville Arkansas exceeds my expectations every time I am there. I will never purchase a vehicle from anyone else.You have a hometown attitude in the employees with the selection of a national dealership. Thank you to Becky and Daniel. Your service department was prompt and thorough.

Frances Pitts

Jun 22, 2015

Excellent staff, they always go out of their way for me. I rely on the. To keep my vehicle maintained.

Marsha Blake

Jun 21, 2015

I had my Ford Escape serviced several months ago. At that visit, the technician indicated I needed to replace my brakes. On June 11, I brought my vehicle in for an oil change and for the brakes. However, this technician indicated my brakes were in great shape and did not need to be replaced. I was glad this technician was honest and I did not have to pay for unnecessary expensive repairs.

koz6886

Jun 20, 2015

A few years back I would've said they're a good place not anymore. Their service department stinks especially if you're a woman. They are not out to make.the customer happy. The guys who answer the phones are rude, short quick answers and act as they're doing you a favor and like you're stupid and don't know what you're talking about. Recently they serviced my 2011 Ford Flex changed the oil, air filter and tire rotation. Before we took it in the rear air worked fine now its not working. I called to let them know and instead of trying to please me he was going to charge me to just look at it until I said something. They use to clean your car for you when you brought it in. I can't remember the last time they washed and vacuumed it out. I guess because its not brand new they don't care. I would NOT recommend Crain Ford Jacksonville to anyone!!

eltonb

Jun 18, 2015

I just want to say that crain ford went above and beyond my expectations and I would recommend them to anyone on any given day the staff is great there are just to many great things to say about them great bunch of people thank you for all of your help with my new purchase of a vehicle.

Joanne Kimsey and daughter, Joanne Rodney

Jun 17, 2015

We had a really, really good experience both times that we recently purchased cars for our family. Trey, our Salesperson, was very good at finding us the right vehicles. He was very patient and thorough which was just what we needed. And, Adam in Finance was really good at explaining and helping us. These 2 men made our sales experience very good. They are both very nice. We will refer our friends.We loved the Crain tin with the chocolate chip cookies and the recipe! That was a terrific way of saying thank you!

Maye Hill

Jun 16, 2015

I was met at door with a friendly greeting, my car was taken in promptly, coffee was offered. It was a great experience. Staff answered all my questions and made recommendations, Friendly staff, no long wait, and great service. I could not ask for better service.

Polly Shafer

Jun 16, 2015

I just had the scheduled checkup and everything was fine. It took an hour, though. I was pleased that they washed & vacuumed my car for free.

William Moore

Jun 12, 2015

Took my 2013 Explorer in for scheduled maintenance and an oil change. All was done in very little time including a car wash and vacuum of the inside (unexpected). The staff was courteous and professional.

Julie Miller

Jun 10, 2015

Fast and easy process with friendly helpful staff.

Christina Read

Jun 9, 2015

The service was great and hope to eventually get my next car from them

Sharen Carter

Jun 9, 2015

Pleasant experience. Construction will hopefully rap up soon. No pressure sale.

Dennis Moore

Jun 8, 2015

Was told 1 - 1.5 hours for an oil change. Understandable, as I was a walk-in. Took about 2 hours. When I went to pay the bill, the service manager apologized for the delay and said he would cover the oil change. In the old days, they called that "excellent customer service". This is one of the reasons I keep coming back to Crain Ford!

Valued Customer Securesite Llc

Jun 8, 2015

I was not introduced to the service department or service manager - my truck is still under factory warranty and I'll need to know where to bring it for service. Only other issue was that, on the test drive, I mentioned that the truck had a pretty noted "pull" and needed alignment. The salesperson insisited that it was just tire pressure. It's not - the truck needs to be aligned, as the "pull" is getting much worse. Pretty disappointing that they sold it to me without making any consideration for an alignment.

Robert Shirley

Jun 8, 2015

2011 f250 powerstroke; service was good and the staff was helpful.

Mark Richards

Jun 6, 2015

Ford F-150 4x4The service department is always Great! Quick efficient and friendly!Thanks Crain Ford associates for the Greta atmosphere you provide.

David Sanders

Jun 4, 2015

Everything was done well. Excellent job!I was completely satisfied. Thanks for a great job.

Gary Blazer

Jun 2, 2015

Ford Ranger 2011. Salesman was very professional. Helped work the best deal for me.

Liz Smith

Jun 1, 2015

They serviced my car and washed and vacuumed it! I didn't even buy it at this dealership.

Lashonda Galmore

Jun 1, 2015

It was good. I was in and out,in no time. Had no problems as usually when I get service done,

Paige Scott

Jun 1, 2015

I took my Expedition to have it serviced. I did not have to wait very long. They serviced the vehicle and washed it. I was pleased.

Erick Ruiz-herrera

May 27, 2015

The staff was great and helped me out with exactly what I needed. My only afterthought was I would have liked for them to add my sales tax to the loan, I should not have had to ask and then been told it was not looked at before and could not be done. Overall a great experience on the purchase of my 2007 Ford F-150.

Virginia James

May 25, 2015

went well. accommodated my need to turn it into a two day operation

Timothy Speed

May 23, 2015

Staff was very helpful and the worked performed was quick and efficient.

Judy Nuckolls

May 22, 2015

great customer service provided by Tim and Ronnie. Keep this guys around. Went beyond expectations.

Jimmy Matchett

May 21, 2015

My salesman wasAwesome, I went to buy a used explorer instead bought a brand new one.

Johnny Gonzales

May 19, 2015

It was just a oil change and tire rotation.It took all of 45 minutes if that and I was driving back home. The staff was very friendly. I have had bad experiences with another Ford dealership, the last time at the other dealership I had just an oil change that took 2 hours and 45 minutes, they didn't even check my tire pressure after asking them too, plus just some rude workers and not even giving me a discount because it took so long.So its safe to say that I have found a good ol' country boy Ford dealership I will be going to for now on.

Johnny Waldrup

May 19, 2015

Great service from the staff of Crain Ford. Service advisors were quick to meet my needs, and my vehicle was ready sooner than expected.

Cynthia Harris

May 19, 2015

I am the proud owner of a 2014 ford escape, I have brought it in twice for oil change and tire rotation . I am well pleased with the service dept. and service writers, they even washed my car for me before returning it. thank you very much. I tell all my friends what great service I get when I take my car in .sincerely,

Jimmy Matchett

May 18, 2015

My only complaint is with the service department. They had my explorer twice and still didn't winded the front glass:(

Jo Reuting

May 17, 2015

Henry was a wonderful person to work with. The team at Crain in Jacksonville was great to work with. I will keep going back there.

Christopher Clark

May 16, 2015

I bought a 2014 f150 4 wheel drive. They did an excellent job of finding the exact truck I wanted. Will be using service for oil changes and other needs.

Michael Caswell

May 15, 2015

I like the fact that i go in without an appointment and they get the oil, tires, and run it through the wash in about 40 minutes. Plus they know my truck and my family, and always ask how everything is going.

Donita Hutchins

May 15, 2015

A 15 Escape. The staff was real helpful. But it took about 4 to 5 hours to finish everything up.I do like my car very much.

Nikki Kelly

May 12, 2015

I will recommend this dealership to all my friends/family for its friendly, fast and convenient service.

CF

May 12, 2015

Came in for oil change, tires rotated, and warranty check up. They said it'd be an hour and an hour later my car was done. Asked how much my bill was and was told the 1st time was free, I wasn't expecting that and was happy about it. Came out to my car vaccumed and washed!

Richard Hoyt

May 12, 2015

Although I didn't purchase my car here, the complimentary wash and vacuum was a great perk.

Lori Lavender

May 12, 2015

We purchased a 2014 Ford Focus. The style we wanted was not on your lot in Jacksonville so they got one from another state. The salesman was good to work with and kept us informed on the status of receiving the car.The dealership is in process of remodeling. They are working from a tent and temporary trailers so I did not see their actual facilities.

Susan Delleman

May 11, 2015

Very friendly and helpful. This is the second time I have used Crain Ford and will continue to utilize them in the future. I couldn't have asked for better service, wait time was accurate to the minute , updates were frequent, customer service was wonderful. Highly recommend this team and dealership. Thank you very much for taking care of me and Rondo.

Frances Pitts

May 9, 2015

I have purchased several vehicles from Crain Ford in Jacksonvile always with good results. Since I don't trade often and drive a lot of miles I need to keep them well maintained. The service department has been stellar in helping me keep my trucks in tip top shape. The staff cares and I would not go anywhere else.

Valued Customer Ac Sport Inc

May 6, 2015

Great and friendly sales people. Had just the truck we wanted.Thanks, for making it so easy.

Anngela Robinson

May 5, 2015

Waylon has been more than accommodating to my needs through the car buying process. Everyone on the Crain team has went above and beyond to help me out.

Don Ringgold

May 2, 2015

Prompt and courteous service. Not only that the service people were comment too!

Scott Everett

Apr 30, 2015

Great service department! Always courteous and prompt.

Perry Harrison

Apr 28, 2015

Rodger harrison sells man. Great guy. Thank you Rodger.

Randy Stratton

Apr 24, 2015

I had the oil changed and tires rotated and just like all the other scheduled maintenance ive had done the service was excellent. I recommend Crain Ford in Jacksonville to all my friends and business associates. I have never left there after having my service completed and felt disappointed. Good job Crain Service Dept..

Lloyd Handke

Apr 22, 2015

Zach Roman was very knowledgeable and professional young man

Jeff Harris

Apr 21, 2015

Tim was very professional and helpful got the repair done quickly. I tried to have this repair at the dealership where I purchased the vehicle and needed a courtesy vehicle was told one was not available for 2 weeks to 2 months and the repair would take 4 days to preform as they would have to order the parts basically should have just told me we don't want to do any warranty repairs to your vehicle. I called Tim he said he was sorry he didn't have a courtesy car then but would have one for me the next morning.I dropped the car off the following day Tim called said the repair had been made and was waiting for me. The next new ford I buy I will drive right on through little rock and go to Jacksonville for my purchase because of the service I received at you dealership.

jonathan_gray

Apr 20, 2015

Our salesman was very nice, Henry thank you for your time. As far as the finance team nothing but lies, switching down payments around, attempting to have the customer pay the acquisition fees for the loan, name it and it happened. Daniel in finance was unprofessional and rude even before he got caught lying to my face. I have never once seen a dealer that didn't want money, except for this one.

William Varney

Apr 20, 2015

The staff was very courteous and the service was very fast. It was well priced, will definitely be returning.

Kathy Campbell

Apr 19, 2015

2015 Ford Explorer and your staff was very helpful. My salesman Raymond Smith was very pleasant to work with and really appeared to know what he was doing and talking about. I have now bought my last 4 vehicles at Crain Ford in Jacksonville and I will continue to use this dealership in the future. I will certainly recommend them to my family and friends! Keep up the great work Crain and Staff!

Raymond Jackson

Apr 17, 2015

Tim Glanert did excellent job of keeping me posted on progress and other needed service.

James Smith

Apr 16, 2015

Brought my escape in for service. The service was very good. They did what I asked and a little bit more. Friendly folks as well. Facility is under a major remodel. Have no doubt it will look and be great when done.

Scott Jones

Apr 15, 2015

The staff was friendly and the lobby was comfortable. A little over an hour for an oil change/tire rotation is a bit long, but that also includes a quick car wash and I'm usually there during busy hours. I'm satisfied.

David Mouser

Apr 14, 2015

Yes, thanks to Bob and all his staff for a wonderful experience with Crain Ford. Henry, Martha Jane and I extend our personal thanks to you for being an upright guy from the time we walked through the door last November. Now that Bob is on board I'm sure you guys are going to do well...

Anita Dickson

Apr 14, 2015

Purchased f150. The staff was excellent providing me with information and showing me how the truck accessories worked. Also keep me informed of the finance process. Even though it was raining I had a great afternoon!

Lashonda Galmore

Apr 14, 2015

Ford escape 2014 service was great. Staff was very helpful

Myoshi Austin

Apr 13, 2015

I have had my Ford Fusion since 2007. It was a great buy, no trouble with this car. I have come here for all my service needs. I am a truly satisfied customer.

Alex Brekke

Apr 8, 2015

My car was taken care of immediately and was completed in a timely fashion (within an hour). The service team was friendly, helpful, and Smiley Miles went above and beyond to ensure my car was taken care of. I appreciate all that was done for me.

Valued Customer, Dan

Apr 7, 2015

Excellent customer care,thank you! Everyone I worked with was super helpful.

Domingo Gonzales

Apr 7, 2015

Helped me into a 4door from a supercab. This is my 3rd ford and I have been really happy so far. I've always been a GM guy but I maybe changed for good.

Virginia Gilley

Apr 7, 2015

Detail was slow. All other service was good. Thanks.

Ronald Woolfolk

Apr 7, 2015

The delivery of my purchase of a 2015 f-150 started out pretty poor ; the truck was not ready when they said it would be ..the truck was not cleaned properly... I signed for the truck a week in advance and it still took 2 hour to drive off the lot . Fortunately Megan from customer service came out and turned my bad experience into an AWESOME delivery ... She rocks !!! I just hope that this next 5 year relationship with this dealership and service dept we be much more pleasant . Thank you, Ron Woolfolk

Laura Moore

Apr 6, 2015

My expereinced was great. I purchased a 2010 Ford Fusion. I have had it a week and love it. The service was great. The staff was real helpful. They were willing to work with us. I would send my family and friends to Crain Ford in Jacksonville.

Kim Wilkerson

Apr 2, 2015

The salesmen took their time to get the payment I needed. I was upside down in my current vehicle, but we worked out a deal. Great service!

Brandon Farinelli

Apr 2, 2015

I came in for a power train inspection. It was quick and customer service was pleasant and professional. I also noticed that the car was washed. It's nice to see this added service to the customer. Ideally, I would also like to see a vacuum job. But great work!

Donald Hamilton

Apr 2, 2015

LOOKED OVER CARS AVAILABLE ONLINE, CALLED DEALER AND MADE APPOINTMENT, WHEN I GOT THERE THEY HAD SEVERAL VEHICLES FOR ME TO LOOK AT, I FOUND THE ONE I LIKED, WE NEGOCIATED A GREAT PRICE AND I BOUGHT THE CAR. IT WAS EASY, AND MORE IMPORTANTLY TO ME, FAST. I DIDNT WASTE ALL DAY BUYING THE CAR.

Johnny Waldrup

Apr 2, 2015

Excellent service as always. I will recommend Crain to all of my family and friends.

Carolyn Bennett

Mar 26, 2015

The sales staff was amazing.Haven't had to use repairs yet.

Timothy Guenther

Mar 26, 2015

Ford F-150 made purchasing my truck very pleasant.Thank you Mike Rainey.

Elizabeth Cox

Mar 25, 2015

Tim answered our call initially and was with us until we picked our truck up and he handed us the keys. Very patient and knowledgeable. We had just gotten it back from another dealership. Drove it 3 miles and were stranded on the hwy again. We explained this to Tim. He walked us through the work that they did, what was wrong, and he went above and beyond. Thank you so much! Our faith is restored in our Ford product!

Hope Willis

Mar 25, 2015

I have a 2011 Ford Escape. Have never had a problem with getting my car service. Staff always helpful.

Cindy Sherman

Mar 24, 2015

We purchased the 2014 ford fusion in September of 2014. We were in for our first service and everything was great. Friendly service and helpful staff makes getting your car serviced a painless experience. We are very pleased with Crain Ford.

Gloria Eaton

Mar 23, 2015

I purchased a 2011 Ford Escape XLT Sport from Henry Bey. He was a jewel, sweet, not pushy and tried to come up to bat for us. I realize that the sale of a used car does not yield as big a profit and I think we got a 'fair' deal on it, 'fair' not outstanding. Then when we came back a few days later to pick up the car we were told there was only one key for it and because we had gotten such a 'good' deal on it that they couldn't just give us another key--it would cost $200+ to get it. I will tell you that I almost walked away from the whole deal because of that. I will also tell you that I have gotten another key and it was under $100. I don't like feeling like somebody was trying to take advantage of me/the situation and that's exactly how I felt. Also, I was disappointed in the 'detail' job they did. No attempt had been made at buffing out several light scratches as I was promised. I have not decided if I will return to that dealership for service or not.

Michael Slaughter

Mar 20, 2015

Sales person was the best part Waylon, seemed to be working for us, stayed on top of the while procedure.

Larry Patrick

Mar 19, 2015

Love, love the truck, have not had the time to go back for complete walk through of interior options with staff but that is on me not them. Staff extremely nice, wish there was a quicker way to get through all the paperwork. Other than that piece experience was great!

Jeffery Davis

Mar 18, 2015

Very professional, didn't try to upsale my service.

Brenton Higdem

Mar 18, 2015

I have struggled with this situation for some time, and the mechanic literally sat in my vehicle and work to fix the problem. He was very thorough and polite and made me feel that what I had to say was important. I want to thank you for the time, energy, effort and the friendliness of the staff.

Gregory Siegler

Mar 18, 2015

They were helpful and fixed the problem. The price was a little high but I always think that about any one.

Sandra Fish

Mar 17, 2015

Staff was helpful with my car. Thank you Tim and staff.

Taylor Richards

Mar 14, 2015

They're working on reconstruction so the facility's look will change to match the great customer service! Everybody in the whole place is so kind and I never have any complaints. I feel at home at Crain Ford! 5 stars!

Darren Tickle

Mar 12, 2015

They are always honest and up front about what is going on. They suggest but never push anything you don't need. Very affordable and competitive prices. A great place and Team.

Joe Homan

Mar 11, 2015

My 2004 F-150 was dying and The service and sales departments worked with me on trading in a 10 year old truck on a new version. I purchased a new 2014 F-150 and I love it. The redesign of the cab is amazingly spacious and they took out the "hump" in the back seat (4 door version). I can have my 6'-6" father-in-law sit in the driver's seat and I (5'-10") can sit behind him with plenty of leg room. My knees don't come close to the back of his seat. My kids love the amount of room and the new look of the 2014 F-150 Supercrew. Thanks to all the people that made this deal possible.

Johnny Garringer

Mar 10, 2015

The service was great did even have an appointment and was in and out relatively fast and they also have my back. I was informed of some leaks and the rate they were leaking so they proper steps can be taken to get them repaired. Like they service so good went back then next day and bought another truck and will be carrying it to them for service as well.

Mary Webb

Mar 10, 2015

Tim was helpful and took care of us. Contacted us when part was in ansd got the car run good again. Prompt service was well please.

Kathy Skrdlant

Mar 9, 2015

My family and I love Crain Ford of Jacksonville. Everyone there is extremely helpful and dedicated to customer service. Every time we bring in our Ford Flex or Ford Escape, we receive no less than 100% from start to finish. We love this dealership!

Judith Drennon

Mar 3, 2015

great vehicles that we bought and excellent services

Shaller Williamson

Mar 3, 2015

2014 Escape-- service was fine, I need to arrive earlier so the wait isn't so long.

Fordfan

Mar 2, 2015

Crain Ford always takes care of me and makes sure my vehicle is maintained properly. Dropped it off in the morning and was greeted with a smile. Called me to let me know when the service was complete.

Lashonda Galmore

Mar 2, 2015

Had a great experience with Crain. He got us in and out. I can't remember his name but he was great.

Roy Andrews

Mar 2, 2015

Roger is a great asset to your company. He says and does exactly what he promises. I love buying my Fords from him.

William M

Mar 2, 2015

This was my first oil change on my new 2014 Ford F150 so this was my first time to use Crain Ford's Service Department. Soon as I arrived I pulled into a well maintain service area and was greeted by a customer service rep who took my keys and showed me to the customer waiting area. There was plenty of sitting space with comfortable chairs withfree hot coffee, water and popcorn. The items in the vending machine was cheap. I had a cup and by the time I finished they brought me my keys went over what they found and showed me to my truck. They were extremely courteous and quick. They were faster just walking in than my last dealership with an appointment. If this is any indication of what to expect I'm going to be very happy with the Service Department at Crain Ford in Jacksonville AR.

Milton Harper

Feb 28, 2015

I have always been pleased with the service I get at Crain Ford in Jacksonville they meet me at my car and quickly go to work to get me taken care of in a timely manner

Judy Nuckolls

Feb 27, 2015

Glad to have Ronnie back at Crain. He is extremely nice and helpful. He makes you feel appreciated for your business.

Gerald Green

Feb 26, 2015

2012 Ford F150. even tho weather was bad, the truck was serviced in a timely manner, with the promise that the truck would be re-detailed when the weather cleared up. Also, the truck did not have a bed cover. However, the trade-in did, and it was transfered to the new truck. We have had no problems with anything done. Thanks for your service and friendshiplJerry and Linda Green

Richard "Sax" Tatum

Feb 21, 2015

I want to thank Mike for a great job and buying experience. On Sunday morning, I sent an email to check the availability of car and within 30 minutes, Mike called me to let me know the car was available and they would be open the next morning. The next morning, Mike called to let me know that the weather was very bad, but was putting the car on the sold list until I could come down the next morning. Tuesday morning when I showed up, Mike had everything ready and it took maybe 30 minutes for all the paperwork to be complete. Mike took the time to show me everything about the car, program the navigation package, and sync my phone to the system. Everyone I met on the Crain Team were extremely helpful, polite, and willing to make sure my buying experience was much more than being a customer. This was absolutely the BEST buying experience I've ever had!!! The next vehicle I purchase will be from Crain Ford in Jacksonville....never mind the 2 hour drive I will take to get there from Chester, Arkansas. I will definitely be calling Mike for this purchase and will happily work with anyone he suggests. I know they will go the extra mile to ensure customer satisfaction and happiness. They do more than just sell the vehicle, they welcome you to their family. The day after I drove home with my new Mustang, Mike called to ensure I had gotten home safely and made sure the car, service, and buying experience was everything I had hoped for....it was and much more!!! I'd like to thank Mike again for everything he did and all the extra attention I felt like I received...and that also goes for all of those on the Crain Team that worked hard behind the scenes!!! Thank all of you...and I hope to be seeing you in the very near future for car #2!!! Keep up the great work!!! I have a very strong feeling I am now a "life-time" Crain customer!!! Semper Fi!!!

Brian Beachler

Feb 20, 2015

Everything was completed as expected. Have had no problems since service.

Harold Mundy

Feb 20, 2015

I had a little warranty issue with my 2014 Mustang. I took it in and the the part needed replacing. Crain ordered the part I needed and when tye work was performed it took less than an hour and I was back on the road. Crain ALWAYS takes care of my cars need.

AliciaO

Jan 9, 2015

When I was searching for a used car the salesman that got in touch with me was very friendly and helpful.

Jennifer White

Jan 7, 2015

I came to crain not exactly sure what vehicle I wanted to purchase, or if I even wanted a vehicle. The salesman that was working with me made me feel so comfortable and never pressured me into anything! It was the best car buying experience I have ever had. I would 100% recommend Crain Ford of Jacksonville to all of my friends & family!!!!

N A

Dec 16, 2014

I have had issue after issue with this dealership. I just had my brakes done here and I'm already having issues with them again. I called to get a quote on tires and they make you feel stupid if you don't know your cars VIN number (which I would think isn't something people would know off the top of their head). Regardless of their tire price matching, it's honestly worth it to just go elsewhere. That's what I'll be doing from now on! I would NEVER wish the experience I had here upon my worst enemy. Such a waste of money!!

andy4520

Aug 19, 2014

Iv been up there 4 times over lug nuts that They messed you the first set they ovet torked and my husband had to beat them off my car. we went up there n the service guys told us there was no way they could of over torked them. So I had to buy new ones so I did next thing I know there messed up my new ones and they still say they can't replace them.

Dean

Jul 8, 2014

My car, a Honda Civic, broke down next to the Crain Ford dealership in Jacksonville, AR due to an overheat. I normally take it to the nearest Honda dealership, but I did not have that luxury this time. They said that they could fix it, but they would have to order the part. The part was a hose and fittings that they said had a leak that was causing the overheat problem. They fond this by conducting a pressure test. I got my car back and all was normal until two days later when my car showed the same symptoms. I brought it back to them before the next overheat where they told me the problem was now a crack in the engine block due to an overheat. My car was essentially totaled. The engine was worth 3/4 of what the car was worth. The service manager refused to refund my money ($803 - $670 of that was for labor). He told me the general manager would give me a call- I never received one. I would never recommend this dealership based on their shoddy business practices and unwillingness to stand by their work. Its not every day a Honda Civic with 115,000 miles has an engine blow. There's my two cents.

Brandy

Jun 24, 2014

My salesman always takes care of me when I come in or call immediately. I feel like I am the most important person when I go in for service. Mike Raney doesn't just care about a sale he caresabout the person. He is what all salespeople should try to be. Going above and beyond is what has been done for me and that's what a customer wants.

Judy

Jun 24, 2014

My car stalled 3 times, I made a phone call and was able to get an appt. right away. My car is on recall and as it turned out it had a double recall. I waited 2 hours and it's all fixed. I also appreciate the free popcorn and water. Thank you!

Lashonda

Jun 20, 2014

Mr.Greg was great, person and my boys really enjoyed talking to them while we was waiting on paperwork. I forget the mgr. that help me sign the end of paperwork he was great too. Thanks for all the help.

Monique

Jun 13, 2014

We had a serious mechanical problem with a truck that was only 8 months old and we lost confidence in its reliability. Tom and Mike worked a deal that got us into a new truck with a very reasonable cash out of pocket for us.

dick

Jun 11, 2014

For a simple oil change took almost 4 hours! Sat for 2 hours before anyone said anything to me about how long it was going to take. This place is a joke and has way too many employees standing around doing nothing. I will overpay for a oil change before coming back to this place.

Sosotoo

Jun 5, 2014

They were very friendly and upfront with us about their deal vs. another dealer's deal. They really showed they wanted our business.

Carolyn

Jun 3, 2014

The salesman Nick did everything he could to find me what I wanted and everything he could to make sure I was happy even after I bought the car.

Butch

May 29, 2014

People were extremely polite, helpful, and informative. I have been down to the other big name ford dealer down the road and this dealer is hands down better. Met when when I got there, didn't have me standing around. Will use Crain ford for all my service!

Brianne

May 26, 2014

Henry was an awesome sales rep. He helped us meet our needs even though we were difficult customers. Nelson is service has always been very helpful also. Great group of employees.

Cristy

May 25, 2014

Best car buying experience so far! Came right out to greet us, I knew what I wanted and it went smoothly. Great people to work with! Would/have recommended others to go there to purchase their vehicle!

Alvin

May 24, 2014

I called to see if I could get in to get my Ranger serviced, they said bring down, I pulled it in, they took it back and not only did the regular service, but what was required for the 15,000 mile interval. It was back to me in no time, They put 2 on it and I was there a very short time, compared to previous services when I sat there for too long, which was on Saturdays. I was very impressed, great job this time, because my time is important to me as each of your employees time are too

Jerry

May 24, 2014

Our salesman Adam Turnbull was absolutely wonderful. He wasn't pushy and he helped us find exactly what we wanted. He understood all of our wants and needs and got us an amazing deal on the perfect vehicle. The sales manager Tom Wilson also did an amazing job. He worked hard for us and did everything he could to make sure we were satisfied with our experience. We felt like everyone was working for us instead of just trying to make money. I would definitely recommend this dealership to anyone interested in buying a car.

Sue

May 23, 2014

I was there on Wed at 1000 hrs for an oil change and tire rotation on Explorer at the quick lube. 1/2 hr and I was on my way. Great!! Thurs I come back at same time for an oil change on my F150. 1 hr and 40 mins later I am up checking to see if my vehicle is ready. No "quick lube" today.

Parris

May 23, 2014

It was seemless. They provided me a loaner while my car was being worked on and when done they called me up to notify me.

Janet

May 21, 2014

Hassle free experience. Joshua was great to work with and I will send everybody I know that is looking for a new vehicle to go see him first.

Vincent

May 19, 2014

I previously got screwed by a "big name" car dealer in Little Rock. My experience with Crain Ford-Jacksonville was the opposite. Greg Meek was understanding of my situation and put me in the vehicle of my choice. He did not hassle and was very professional. Furthermore, Tom, the Sales Director was also very professional and made sure my shopping experience with Crain was pleasant. When signing the finance documents, Billy made sure to explain every document and did not rush us. My overall experience at Crain Ford-Jacksonville was fantastic and I will return in the future to purchase vehicles. In addition, I plan to refer my family and friends to Crain Ford-Jacksonville.

Earin

May 16, 2014

This is our second vehicle we have purchased from Crain Ford, our sales representative is Steven Gammill. Steve has excellent customer skills. Steve is a definite asset to your company.

Jacob

May 16, 2014

Our sales associate, Trey Graves, was very personable. He was able to work us a deal that was fair, and remained honest with us the whole time. There was no high pressure sales pitch. He let us take the time needed to make our decisions. He was able to answer all of our questions. It was a very quick process. We found the vehicle we wanted, negotiated terms, and were signing paperwork all within 24 hours. It made the car buying experience very pleasurable, which was a welcomed relief.

Logan

May 2, 2014

I got help quickly and there seemed to be minimal wasting of my time. Both Bill (Sales Manager) and Joshua Johnston were great work with, and I feel they did their best to make me happy and meet my needs. Very refreshing.

Steven

Apr 28, 2014

As soon as I drove into the service check-in area, your representative immediately greeted me and listened as I explained the reason for my visit (routine maintenance)... I left my vehicle there and requested that they call me when the service was complete ... less than 3 hours later, your representative called me advising that my truck was ready ... When I arrived, I saw that my truck was parked almost at the same spot where I had left it and that it had a fresh wash job ... I did not request or ask for that service and I was not charged for it ... I appreciated that!

Johnny

Apr 24, 2014

My experience at Crain Ford was excellent. My sales rep Adam was very knowledgeable, friendly and professional. He answered all of my questions in great detail. The financing portion experience was second to none. It was painless, straight forward, and easy to understand. I have bought two previous vehicles from Crain, and choose them again based on previous experiences. I will recommend anyone looking to purchase a vehicle to visit them.

Walter

Apr 23, 2014

The sales staff were friendly and very attentive to my needs without trying to oversell or "help" me to buy more truck than I needed.Mike Raney and his team were upfront with my Fiance and me throughout the entire buying process. We will buy from Mike and the Crain team again.

Donnie

Apr 1, 2014

If you want to know why I come back time and again to Crain Ford, you only have to visit one time to find out. The team at Crain Ford make you feel like one of their most important customers, by the outstanding customer service they provide. The knowledge and training they bring in the service department, is bar none, the best I've had to pay for. You can rest assured, when your ride needs tender loving care, look to the Crain Ford Team, you'll never go wrong. Keep up the good work everybody!!!!

Tammy

Mar 29, 2014

Crain of Jacksonville awesome. They try very hard to meet your needs and they work hard to make sure u leave happy.

"Bill, Ford Truck Fan"

Mar 26, 2014

The service representative always stops by to inform me as to when the work should be completed.

Joshua

Mar 21, 2014

Waylon Spivey (our salesman) was wonderful from start to finish!! He wasn't pushy but showed he was really concerned about getting us just what we wanted in the SUV as well as price!! The rest of the staff was a true pleasure as well!! Enjoyed the experience and looking forward to coming in for service!!

Shirley

Mar 21, 2014

I really enjoyed the whole process of buying this SUV. Juan Carlos was the sales person I work with. He was very professional and respectful which made finding a car fun, I looked all over the lot, drove a few, but they didn't have what I was looking for. But Juan Carlos found one out of state, now it's mine. Classes start Saturday . LOL Enough said!

Samuel

Mar 20, 2014

Did not have to look for a salesman.The salesman asked pertinent question and listened to our response.Every phase of the buyer/salesman procedure was prompt and efficient.

Kevin

Mar 19, 2014

Juan, is a fantastic salesman, very professional but also personable, you don't come across those two qualities in the same person very often.

Harold

Mar 16, 2014

I waited while the work was performed and after I had paid the service advisor was double checking the work of the shop. That gave me a sense of security knowing that the job was done correctly.

James

Mar 13, 2014

This past service was GREAT!!! I still have a sour taste with the two previous visits through. Hopefully I will make it past them. This one was much better!

Unhappy Customer

Mar 12, 2014

i brought a 2012 Exp with a promise to repair the wind sheild and its has been about 3 months and during that time they have decided it was a miscommunicaiton betwen the sales manger and saleman. They are not going to replace it. They did put a glob of goop on it and now you get car sick looking at it. I have talked to many different people who push it to someone else. They have no responsiblity to the customer. The second problem is that they can not find the title and have been able to send it to the revenue office. I have now talked to the third person about that without a answer. If you want service or follow through do not go to this dealer.

Andrew

Feb 26, 2014

First off.... your car salesman Henry is one of the nicest and considerate people I have ever met. He knew exactly what we wanted in a truck and fought hard for us to get the best deal possible. I would only buy a car from him and at the Crain dealership in Jacksonville. He understood our budget and knew my top monthly amount I would pay and got me exactly what I wanted and more. This is the second car I've purchased through Henry and I will continue to only buy through him. Please recognize him for how wonderful he is and how much he truly cares for his customers and their well-being, which I have never found in a car salesman before. We really love you Henry! Thanks for everything you do and continue to do.

Sheri

Feb 23, 2014

Josh the salesman was extremley polite and friendly. He listened to my needs and found me the perfect car. I would higly reccomend them to my family and friends.

Josh

Feb 21, 2014

Nelson Boren customer service was awesome!! Very friendly and made sure I got my car back before end of day.

Clifton

Feb 21, 2014

We love working with James Bryan!!!! He makes the entire experience of buying a car a very easy going not pushy experience!

Darrel

Feb 21, 2014

in and out in less than an hour best service trip ever much better than in the pasted what ever or who ever u changed u did good

Arthur

Feb 20, 2014

Ease of obtaining a quote over the internet. Ease of sceduling an appointment to look at the model we had picked out.Quick and easy process to finance and go.

Nicole

Feb 19, 2014

Sales Adam was easy to deal with, no nonsense, no pressure. To the point and able to answer questions with ease.

James

Feb 6, 2014

always good service and waiting time for oil change is about hour for the works package. Very happy with the service dapartment.

Charlotte

Feb 6, 2014

Juan Carlos and the manager worked with me to get what I needed for payment and were very please to work with. Would highly recommend.

Brenda

Feb 6, 2014

Juan was very helpful in finding the car that I wanted. He listened and worked very hard to meet my wishes.

Michael

Feb 5, 2014

Commitment and dedication to the customer despite the significant obstacles my family was enduring. Also, the friendliness of the salesman was very much appreciated.

Sylvester

Feb 1, 2014

Tim, in the service department provided the best service experience one can look forward to. His professional and polite methods were appreciated. He's the best! Crain can't find a better team rep.

Roger

Jan 31, 2014

Friendly and Knowledge...and the salesman was with me until I drove off...constantly thanking me...need more salesman like Adam...very friendly guy

T. Dale Williams

Sep 13, 2013

Went in to modify a loan and remove the excessive charges for oil changes and was threatened by the General Manager. He even came over and put his hands on me as if to assault. I tried for at least 2 weeks calling the loan manager MR. Kimbrow and never received a reply. When I went in to see him they said he was not there. I asked for another loan manager to help and he seemed very unwilling. he got up and went to the back. When he came out he had Mr. Kimbrow with him. They obviously don't tell the truth either. I do not know why anyone would go there and would not recommend this place to anyone. Stay away!!!!!

TDWilliams9

Sep 11, 2013

Went in to modify a loan and remove the excessive charges for oil changes and was threatened by the General Manager. He even came over and put his hands on me as if to assault. I tried for at least 2 weeks calling the loan manager MR. Kimbrow and never received a reply. When I went in to see him they said he was not there. I asked for another loan manager to help and he seemed very unwilling. he got up and went to the back. When he came out he had Mr. Kimbrow with him. They obviously don't tell the truth either. I do not know why anyone would go there and would not recommend this place to anyone. Stay away!!!!!

Ricky95

Aug 30, 2011

"I had an extreamely good experience. I was met at my car by Henry - my salesman - who was very patient in helping me select the perfect vehicle for me. He is very kind, gracious, and always willing to help, even after the purchase was finished."D. Williams

Hard to Please

Aug 30, 2011

"My salesman, M. Raney, made the 'buying a car experience' very easy. He was very friendly and knowledgable. I am very pleased. Everyone I dealt with at the dealership was very good to work with" R. Tate

High Expectations

Jul 27, 2011

really enjoyed my experience with Ford in the buying of my 1st car. Kenny Green did an excellent job. : ) Thanks Kenny and Crain Ford Chenal.B. Lambert

Happy Customer

Jul 15, 2011

"From the start to finish this was a great expoerience. Came in looking for a vehicle that has better gas mileage than the Jeep Cherokee and walked out with an Escape. The sales and finance team are great people and make sure my wife was comfortable with and understood every aspect of the financing and warranties. Thanks to the Crain Ford team, now we own three Fords." S. James

Satisfied Customer

Jul 15, 2011

"Absolutely love my new Escape and I fellt that the employees shared my excitment. Thank you all." J. Floyd

MediaMogul

Jul 11, 2011

This dealer internet sales manager made it obvious that women are not welcome at this dealership unless they are willing to pay MSRP for a vehicle. After being repeatedly contacted by Mike Rainey for 3 weeks, I went in, test drove the vehicle, pulled out my checkbook, and said I was ready to buy if they were ready to negotiate. I made an offer, Mike Rainey walked away and never came back. I left a message with the receptionist, sent Mike Rainey an email, but he never contacted me again. Suggest women buyers avoid this dealership.

CrainFordChenal01

Jun 29, 2011

"Enjoyed my time at Jacksonville Ford everyone was great they made yuou feel very welcome it was like being with friends. We'll be back."Ned S.

RSM

Apr 8, 2011

My wife and I went the dealership to look at the new 2011 Focus. We were not intending to purchase a car at that time. However, to our surprise we liked very much what we were shown and told about the Focus. We thought we were going to have trouble getting good financing, our credit is below average. However, Jason found a lender who gave us the loan. The thing I liked best was that the manager gave us three choices of payments and we chose the best for our needs. GREAT JOB GUYS!! We are very happy about going to Crain Ford in Jacksonville. We did not expect this kind of treatment for ANY dealership. Surprise Surprise.