Used Cars for Sale at Crestview Cadillac in Rochester Hills, MI

Lisa Nye

Sep 13, 2021

The only reason I'm giving this dealership one star is because I can't give it anything lower. I've been a Cadillac owner for over 6 years, this is my 3rd Cadillac. I realize I'm spoiled by the awesome experience with my previous dealership in Henderson, NV but I've had a miserable time with this one. I made an appointment to have a problem with a display looked at and made arrangements for it and scheduled an appointment for 9/9 at 8:30. We dropped off the night before. After not hearing anything I tried to reach them to be told the car hadn't even been looked at. I told them I need it back on 9/10 by the afternoon. They said they would try to get it in and see what was going on. I waited until the afternoon to call back and waited on hold for over 30 minutes, because they are not the best at calling back. After being told my paperwork was in someone's office and there was a meeting they said they would call me back. I waited for a few hours with no call. I called back and was told they were trying to call me that they did not have time to get it in, they are at least two weeks backlogged and I could come get it. I told them it was completely unacceptable to set an appointment and not set any expectations that I might be without my 2020 Cadillac XT5 for possibly two weeks until they could get it in. I understand that the current situation makes it impossible to do loaners and that parts are scarce but this is completely horrible service. I was told "I understand" and that was the extent of it. I contacted Cadillac today to lodge a complaint.

Bruce Kovan

Jul 9, 2021

I had an unbelievable experience at Crestview Cadillac. This was my first Cadillac and I was treated very well. The financial process was very smooth. My car was delivered to my home and the gentleman who delivered my vehicle was very helpful and explained features to me. I would highly recommend Crestview Cadillac.

Stacy Pach

Apr 27, 2021

What a great experience with this dealership! From the moment I text a few questions I had to driving off the lot, top notch service from this team. Dawn was great answering my questions before Donna took over. Donna made purchasing my car easy and stress- free! Cheryl was a pleasure while signing my paperwork. If you're looking for a quality experience please give Donna and team a call at Crestview!

Tobey Miller

Jun 8, 2021

Had an 8:30 service appointment and even with a very involved walk in before me, the GM handled me with respect and kindness leading his team by example. He got me out of there in an hour for an oil change / tire rotation and made sure my experience was above and beyond expectations. I appreciated his effort, the quality of the work and respect that was shown. I felt appreciated and valued as a client.

Shawn Cox

Jul 27, 2021

The worst dealer I have ever been to for service. I had my Cadillac towed to Crestview with multiple electrical issues and a no start condition. I did not hear anything for 3 days so I called and the Service Manager who said" Oh I am so glad you called as I had these keys sitting here and had no clue who are what they were for." ( Even though I had already received a text/email confirmation from the dealership advising they were aware the vehicle was incoming and what the issues were). He then proceeded to advise that his mission that day was to actually find my Cadillac as he had no idea where it was. A week passed with no call - so I contacted them to inquire status for which I was advised it was next for evaluation that same day. Another week passed and still no word - so I made another follow up call with same useless update. Sill another week passed without a call - so this time I showed up at the dealership in person. After 15 minutes of the service representative fumbling around saying he didn't even see my vehicle in their system - the Service Manager appeared and told me that it just went into the shop and would be looked at by a Technician that morning. That was a complete lie as I saw my Cadillac in their back lot sitting like it had been for over 3 weeks. I advised him he was lying and took my keys and left!