Used Cars for Sale at Critz Auto Group in Savannah, GA

Belinda Mainor

Jul 30, 2016

Wonderful experience with this company , I enjoyed the loaner vehicle . The car was so nice , I brought it back early. I was afraid that I would want to keep.

Dale and Carla

Jul 29, 2016

Over the decades my wife and I have purchased vehicles old and new from dealerships from coast to coast, and many in between. The Critz dealership employs some of the most professional, yet personable, knowledgeable, yet patiently listening people in every customer oriented position. Many of the employees have worked there for many years because Critz treats them well. Those employees pass this great attitude on to their customers. Wonderful People!

Tontine 2016

Jul 29, 2016

We visited Critz to review the small convertible vehicles for a second "fun" auto and ended up purchasing a certified used Mercedes-Benz full size convertible. From the beginning, Fiorella let us decide what would meet our needs and expectations as we chose a car. The process was handled in a very professional manner to our complete satisfaction.

Soles, lynn1970

Jul 27, 2016

Hilton ahead BMW service was much nicer and helpful on the phone. Offered next day service and a car to drive. But it ended up being to far from vacation destination.

Critz123

Jul 26, 2016

There is always superior attention dedicated toward the Critz visitor. Everything from...exemplary staff involvement with purchase to the friendly attentive staff handling Maintence needs. A truely seemless experience!

WomanVet

Jul 24, 2016

I appreciated the professionalism, however I was disappointed with the car wash. Minor to some, but I expected more from a dealership. Rush job unfortunately.

Geoffc423

Jul 20, 2016

We were on our family roadtrip this year down to Disney when the truck broke down due to a bad throttle body. The dealership was able to order the part and get me a rental so we could continue on our way. They then performed diagnostics after getting the new throttle body in to ensure we'd get home without issue.Thank you Crtiz and especially Lauren in the service department and Tye mechanic Lee. You both did an awesome job!!Thanks again!!Geoff

CTS Guy

Jul 20, 2016

The service was excellent - complete,prompt and reasonable.The whole operation is totally professional. The staff are on the ball and friendly and helpful and fine representativesof your company.

Dune 2016

Jul 20, 2016

Joseph Smith is an excellent service tech and kept us informed as the work progressedHe also went over the entire service invoice and the charges involved

Conley

Jul 15, 2016

Lisa Leach and your staff were very professional, extremely organized, knowledgeable and super friendly. Lisa is definitely an asset to your company. She was wonderful! l will definitely buy my next car from Critz.

Trser15

Jul 15, 2016

Everything went perfect. Victoria Roth made it a simple process. She was friendly and knowledgeable. I thought I would have to order the vehicle I wanted but she found exactly what I wanted. I highly recommend Victoria and Critz Auto Group. Thank you again.

kai2610

Jul 13, 2016

It was so easy to schedule my service. The day of was easy too. No long waiting or anything. Just come back and pick it up when it's ready. They did everything I asked. I was very pleased.

Casperzone

Jul 11, 2016

Staff was very helpful, initially thought there was something wrong with my truck but found out it was just a little screw in my tire

Dixie Hall

Jul 5, 2016

Excellent service friendly experience. Thanks for all your help with our car service. I would definitely recommend your dealership and service center. Thank you very much

dsilver13

Jul 1, 2016

I'm in love with my new BMW Active Hybrid...Jim was great in helping me pick the perfect car for my driving needs...definitely recommend him and the Critz Team

wallydawg

Jun 30, 2016

Sean has a great knowledge of the car and was very professional. He knew that we were considering other makes of vehicles, but didn't try to pressure us.

Knewell1985

Jun 29, 2016

Critz was great with respect to my time! Took care of my exactly what I asked for and didn't try to up sell me on something I didn't want!

TaRhonda

Jun 28, 2016

David was helpful, considerate, and most of all customer service friendly. I didn't have an appointment and he still welcomed me and assisted me with no issue.

Sandygram

Jun 28, 2016

Detail. I find the Critz Dealership to be a top notch operation. Every employ seems to be highly trained. The customer service is exceptional!!

NaplesFL

Jun 26, 2016

The pricing on the vehicle I purchased was very good compared to other similar vehicle for other dealers. This was an out of state purchase so a bit of trust on my part was required. Critz prepared the used Mercedes and when I received it, it was immaculate. You could not tell it was a used vehicle ! They also drove it 400 miles to my doorstep free of charge. Their sales team was easy to work with (informative but not high pressure). Will go to Critz when I purchase an S Class in the Spring.

SaturnOwner

Jun 22, 2016

My car is always repaired correctly the first time. I never have to worry, unlike with other dealerships, if the problem with my car has been resolved. It's always a pleasant experience, except for the bill of course.

Jtatum

Jun 22, 2016

Diagnosis took a while, but they got it. Tiffany is a great customer rep. Can't say enough about her. She really cares about her customers. And Richard Papy too.

BevBMW

Jun 22, 2016

Excellent SERVICE!!! All agents are very professional and helpful. I would recommend to everyone. When I am ready for a new car, we will be sure to come to CRITZ BMW!

Magnificence me56

Jun 20, 2016

Took car in for recall notice. Service was quick and efficient. Repair took les than an hour to correct.. Also purchased a replacement key and key fob on the same day, key was programed as well. Very pleased with all services.

M-Benz Judi10

Jun 17, 2016

I am new to the area, and this was my first Service visit to this Dealership. I have to say I was very impressed with The service Dept. , "Tiffany " is the most Professional Service Rep. I have every worked with!! I will go back there for service because Tiffany is there! She listened to me, and had the knowledge to understand what I was talking about with my car!

Maurice

Jun 17, 2016

Joe Smith took time to look into my issue (missing reflector) ,checked the warranty ,ordered the part and made sure the other one was installed correctly .( it was not,so he fixed It)Service above and beyond expectations .

Hgreen21

Jun 16, 2016

Good customer service, 100 % focus is on the customer. They kept me updated through out the whole process. Offered me a car wash as well with the process.

Sheree

Jun 16, 2016

Safe lite had installed the wrong windshield wiper when they replaced my window. I stopped by Critz on my way to a Drs appointment. They had the new blades on in 15 mins. Just before a storm hit!

SWANNLADY

Jun 13, 2016

A recall issue has failed twice after initial replacement. GMC would not cover the cost of repair on the second repair. Denny arranged for the repair cost to be taken care of by critz. GMC Is still using a defective part which continues to break and will not cover repair cost when it breaks. This is not the fault of critz. It's a GMC problem.

mebergman

Jun 13, 2016

This was the best customer service experience I have had in a very long time. I am an elderly widow and had been hearing a roaring sound when the brakes were applied. I had made an apt to take it in for service but decided to stop by the dealership while my daughter had brought me into town for a doctor's apt that morning. The service advisor was very patient and assured me he would have it taken care of immediately. My daughter took me home and then followed me back to the dealership. I am so glad that he gave such priority to my concerns because it was determined that the seal on the front right brake caliper had burst. Parts were ordered and my vehicle repaired. I had purchased the platinum additional extended warranty for my 2011 Buick so this was covered under the warranty I purchased at this dealership. All in all, this dealership goes the extra mile to make you happy & safe.,

Gatorbite

Jun 11, 2016

I have owned a total of 3 bmw's. Every time I have gone into the dealership I have always received excillent care. I have gone in for parts, service and lately to purchase my vehicle. Everyone has always shown excellent care and understanding of any situation I have come in for.

Michaelhemphill

Jun 11, 2016

Lisa Leach in Sales is the best in my 25 years doing business with Critz. She was not only very helpful for the sale, but her follow up has definitely exceeded my expectations.

BigBlue1

Jun 10, 2016

Experience was a great one. Knowlegable staff that were helpful. I was contacted with new developing information regarding my car. Most important, the service was covered by BMW. Thanks to Mr. Smith

Spectre Savannah

Jun 10, 2016

Having scheduled my service a few days prior I was told that the 10k A service would take 2 hours. Seemed fairly long but no problem. I was happy to wait 2 hours and did not request a vehicle. Unfortunately the service took 4 hours and I sat in the dealership from 10am-2pm. A terrible waste of time. Apparently the mechanic had gone to lunch and left the job incomplete. The service adviser deducted $100 off my ticket and I do appreciate the gesture. However, having to wait 4 hours was the pits and when I did get the car back the wash job was terrible. They might as well have not bothered washing it. I will add that Justin in the Sales Department was great and he was more than happy to answer all my annoying regarding my vehicle. He might be the reason I return.

mitersaw

Jun 6, 2016

We were treated like "royalty" by everyone we talked met. All of our questions were answered and suggestions were made with a smile and an attitude that made it very clear that they wanted us to be completely satisfied with our car purchase and our "auto buying" experience. A+ for Mark, Jerry, Lisa, and Gilbert.

Maggie

Jun 6, 2016

I was able to drop off car and get a loaner very quickly and the work was done timely. The service staff are friendly and considerate.

seporter282

Jun 6, 2016

The power steering pump on my Enclave went out while traveling to Savannah to visit my sister. I called Memorial Day & was surprised to have someone answer in the Service Dept. The first service opening was on Friday, & I needed to leave town on Sat. Due to a crazy day at the dealership, my car was not looked at on Friday, despite a couple calls to check the status. Turns out the automated line I reached is a call center, not someone who is actually in the dealership, so my messages to check status were unseen. This is something Critz needs to address. That being said, my service technician apologized profusely and bent over backwards to replace my pump first thing Sat morning, putting me only a couple hours behind schedule. Other than a bit of stress, I am completely satisfied with the resolution to the problem. Power steering worked like a dream as I traveled through hours of hairpin curves in the mountains of NC & TN. I would definitely recommend having service done at this dealership!

Beemer 05

Jun 5, 2016

Scheduled service for my BMW X5 after oil level sensor went bad. Charles( service advisor) had a loaner car ready when I brought it in Wednesday morning. The car was repaired and back in my garage by noon the same day. The BMW service dept takes customer service to a new level.

East Goshen

Jun 5, 2016

The service staff makes you feel welcome and they are very considerate of your time. Arrangements for a loaner car can be made when the appointment is made. The addition of a technology specialist is a wonderful asset to the service team. Each new Mercedes has computerized components that you learn to utilize over time. It's nice to have a person to consult regarding the computerized equipment that wasn't on my previous model.

Greg C

Jun 4, 2016

Brought my car into Critz to (i) replace the battery, (2) replace one headlight, and (3) reposition one switch in the center console.They did not respond for a week, and only responded after I called them to ask about my car.Their oral report the next day was as follows: -New Battery: $400 -Needed a new alternator: $800 -Headlight replacement: $250 -Needed a new switch, which was not available separately, so I had to replace the entire center console for $400. Refused to have the work done at Critz. Had a new battery installed at Pep Boys - OEM without the BMW label: $113 installed. Car did not need a new alternator - but if it did, an aftermarket alternator was available for $120 shipped and the OEM Bosch was available for approximately $170.It takes me about an hour and a half to replace an alternator. New head lamps were $51 each shipped and installing them took about five minutes per side.Did not need a new switch, but it was readily available from another BMW dealer for approximately $110 and replacement is a 60 second exercise with a flat head screwdriver.Critz tried to sell me $1200 of services that my car did not need. Report

msohio79

Jun 3, 2016

Best personnel, Best dealership, best car buying experience ever!!! I WILL NEVER BUY A CAR ANYWHERE ELSE! Critz has a wonderful staff!! They will be my deakership for ALL my future car purchases!!!!

Cheryl

May 31, 2016

Buying a car has never been so easy! The staff was friendly and knowledgeable and we absolutely LOVE the car! We had an awesome experience at Critz!

Gene Dodd

May 28, 2016

Justin Johnson was my salesperson and he did a great job. The whole experience was excellent. I would strongly recommend this dealership to anyone looking for a car.

RSS

May 27, 2016

The staff was nice and efficient. The experience was enjoyable. Dealership was clean and comfortable. They got us close to the interest rate we wanted.

SATISFIED CUSTOMER

May 26, 2016

I LOVE THE SERVICE DEPARTMENT.I LOVE MY SALES PERSON VICTORIA ROTHTHE WHOLE EXPERIENCE HAS BEEN A+CRITZ BUICK HAS BEEN A GREAT PLACE TO BUY A CARI RECOMMEND THEM HIGHLY TO EVERYONE

Tom S

May 18, 2016

A Service Vehicle Soon light appeared. The service dept did a diagnosed the problem fixed it and retested to be sure the problem was solved. Also advised what caused the issue to prevent it from happening again.

sarahwilson912

May 17, 2016

I called and scheduled and appointment. I had an alert come up for "adaptive headlight malfunction". They called me once they received my vehicle (I had a driver deliver it for me) and told me that all it needed was a software update. They cleaned my car for me and I had it back in my driveway the next evening. Thank you!

Bubba

May 17, 2016

Auto always efficiently repaired if dealer has the parts and seems to stock minimal inventory. Two problems. Wait for a simple oil change can be two weeks. Dealer does not stock a variety of parts. You have to come back in several days post diagnosis for another visit. TIME consuming!!!!! Service personnel GREAT!!

TheLooster

May 17, 2016

Critz has consistently provided great service for my BMW's for a number of tears. Courteous friendly reps always ready to take care of any problems or just routine service. The reason that they are my Go To BMW dealer.

Bridgit

May 14, 2016

Everything went well. Oil change took an hour w/ car wash so I guess that wasn't so bad with time. Staff is very nice

Callie20

May 14, 2016

Vehicle was in the shop three weeks before they looked at the issue. Once the did they diagnosed when issue and repaired but did not fix issue brought in for. Ultimately after a few more days they determined what they believed to be the real issue and repaired that and seems to have resolved the issue. They did work it out so that I did not have to pay for both repairs and met in the middle. My vehicle was bought at Critz and has never been anywhere else for service in almost 20 years. I will continue to take it there in the future since they do a very good job

Christie

May 12, 2016

My experience with servicing my X5 is always pleasant and my service rep, Charles, always keeps my informed and is very thorough in explaining questions/concerns.

Gary Daniel

May 12, 2016

This was the fourth time I have had this vehicle in for issues with the ABS system. All four wheel sensors have now been replaced, two of them twice. The vehicle is out of warranty so I had to pay over $1,100 dollars for an issue that should have never occurred. This vehicle only has less than 25,000 miles on it.Tiffany Small always provides excellent service.As a long-time Mercedes Benz owner (twelve Mercedes over the past thirty years), I was disappointed when I received this email asking for a rating on my service experience. The email subject line was "Critz BMW". Not very professional nor sensitive to your Mercedes Benz customers.Gary Daniel678-525-2595

tony07

May 11, 2016

Great Customer Service !!!! Services on my BMW was completed in a timely manner. The service department explained the problem as well as giving me a solution to solve the malfunction of my BMW.

Matt

May 11, 2016

This is my second GMC truck and I have always taken them into Critz for regular maintenance and service when due. They are extremely busy and sometimes I can't get it in when I need to, but they always do a good job, from the repair/work to calling me with updates. The bill is always what we discussed. The shuttle drivers give me a ride back and forth to work and they do an awesome job.

JimK

May 9, 2016

David in service always goes above and beyound the call of duty. Everything is always done in a timely manner and the vehicle is ready when promised. He is a great asset to the Critz organization.

Al G

May 8, 2016

It took a little longer than expected to complete the service. No problem I am still grateful that your service people are in the business of keeping me safe.

Golfer

May 6, 2016

Drew Solver did an excellent job ! He is the most knowledgeable and caring car salesman I have dealt with in quite some time. And Critz is a great dealership!

JoeSixPac

May 5, 2016

I arrived slightly ahead of my scheduled time. The problem was quickly reviewed and explained to me. Though nothing defective was found, I feel the tech did a thorough job in checking it out and explaining the findings. My car was returned cleaner than I brought it in.

Mlb91abn

May 5, 2016

Excellent service! Friendly and never felt pressured to purchase anything. Ask for Justin Johnson, he did most of the leg work before I even came to see the vehicle. He was wonderful!!!

NY/Pa

May 3, 2016

Out of town and in Savannah on vacation. Emergency service provided to us.Prompt services Wonderful people working there!!! Will continue to use Critz when living there!

Blobel

May 3, 2016

I highly recommend Critz BMW, Great dealership, great service department and an absolutely great hassle free sales team. I would not buy a BMW from anyone else.

TJ BMW 08

Apr 30, 2016

This was my second time having to take my vehicle in for service since moving here to southern Georgia. Critz offered me a loaner, and did a thorough check of my vehicle. The service clerk Charles was professional, and displayed great customer service in talking with the warranty company and getting all my parts ordered. Vehicle rides like its brand new again!:)

Happy Gilmore

Apr 28, 2016

My sales agent K.Moore was motivated to ensure I received the best possible deal. The finance agent Mike was very helpful, friendly, and informative with any questions I had. This was my first experience with buying a car. Critz Buick GMC staff truly made me feel like I was dealing with my close friends. You can tell they are highly trained and practiced in providing superior customer service. I will be back to Critz for future purchases. South Carolina Resident

Wally50

Apr 24, 2016

Very pleased with all of my services over the last 8 years. I will continue to have my vehicle serviced at Critz GMC and will let others of your service.

Ingrid Maraj

Apr 20, 2016

Charles told me one thing and then he would say something else later on and his supervisor called me a lier. Not sure if I would come back customer service before was outstanding but now it is not. Very UNSATISFIED customer.

Wally50

Apr 19, 2016

I have always had outstanding service with your dealership and I expect it will be outstanding in the future not only with service but future buying of a new vehicle.Thank you. Walter Gruber

Mary T Wilson

Apr 14, 2016

Christopher Hodges sold us a brand new 2016 Buick Enclave during Critz' March Madness. Teresa Semmler gave us a fair trade-in on our 2007 Chevy Suburban. Greg Konkel closed the deal, recommending the 7-year/100,000 miles Mechanic repair service contract, the 5-year Three-for-one vehicle service contract, including tire/wheel, windshield, and paintless dent repair, and the 7-year Luxcare XT exterior and interior protection plan. Lauren Ricks made us additional car keys and ordered us a Thule hitch-mounted bicycle carrier, all-weather cargo mat, and extra transmitters. Michael Vesey had our transmitters programmed in no time. No pressure sale. Great service after the sale. Did I mention the exterior color is metallic dark sapphire?

Electricman

Apr 7, 2016

I bought i3 from this dealership. Within 2 weeks, I had check engine sign. When I called, technician wanted me to come in and wait for the car but when I asked for loaner, he said you have to book it well in advance. When I came in, there were blank looks at me, no acknowledgement. I had to wait more than 3 hours. The other technician offered a loaner car to a lady besides me without even her asking. What a discrimination!! No respect for my time and no apologies. Stay away from this dealership.

jward09

Mar 15, 2016

Salesperson was very helpful and understanding of what I wanted. BMW genius knew the car in and out. All around great experience. Will buy another car from Critz BMW.

Dee Benzo

Mar 9, 2016

I had spoken to the dealer, by the name of Drew Silver, by phone before ever visiting his office in Savannah. Right away, I knew that I had the right dealer to purchase the custom built Mercedes Benz CLA 250 Sedan that I wanted. I already had printed out a copy of the car specs and all prior to arriving at the dealership. The price and specs of the car that I had calculated was almost exactly what he had quoted. I knew that this car would be special when I found out that there were a waiting list to order this vehicle; which mad me that much more excited about purchasing this car. Everything I wanted in this car, Drew ensured that I got exactly what I requested. I would highly recommend anyone who's looking to purchase a vehicle in the area, to see this gentleman without question. I'm currently working overseas at the time and have only driven my car the three times that I've been home on vacation/leave. When I say this car is awesome with a capital A, I mean just that and it's very affordable. I'm still in disbelief with the price of the vehicle and all the luxuries that came with it. Thank you very much Drew Silver and thank you Critz Mercedes Benz.Respectfully, Donervan

Marilyn L. K.

Feb 17, 2016

I received a free oil change and car wash which I really appreciated. It was all done in a timely manner. I worked with Denny Caylor.

Emilyjane7581

Feb 11, 2016

Thank you once again for a seamless, fast and efficient service visit...especially Michael - you are the best and it's a pleasure to work with you!

Casperzone

Feb 5, 2016

Work that was performed was completed in a timely manner, service personnel were very helpful and friendly my vehicle was in for routine oil change

rbeasley56

Feb 4, 2016

David in the service department is so accommodating and I really appreciate him because my time is valuable too. He is the BEST!! He always works with my schedule

travelin north

Feb 4, 2016

Called from Amelia Island FL around 1 pm and spoke with advisor Henry about a bad xenon low beam headlamp. Drove up to Savannah and Henry had the bulb replaced in 40 minutes (no apt!) and under quoted cost and we were back on the raod home to NH! Great attitude by all at service area! A pleasure to find such efficient, friendly service in this day and age!

Stuckey

Feb 2, 2016

Alway very fast friendly service at BMW . This is our second 328i and we are from out of town service dept welcoming and very helpful with accommodating us while our car is being serviced . We use a car to travel to shopping and lunch . There service is always fast an they call if they will be longer .

djp3ehr

Feb 2, 2016

I have been dealing with Tiffany, since my first service encounter of my 2009 E350 M/B. I am very pleased with her interaction with customers. She will greet you by your name and make you feel, like your part of the team. She explain the maintenance being performed now, should be, and must be in the future. This way you have ample time to fit it into your schedule. Great people skills. Keep up the good work, Tiffany.

Anrobbins10

Jan 26, 2016

The people were very friendly and my service provider went above and beyond to make sure I was happy. They got me in a loner for the duration of my car being fixed which was a blessing seeing I have a two year old who I needed to take to daycare as well as get to my job each day. I'm considering trading my car in soon and will definitely come to Critz to do so ! A+ service with A+ staff

GMICHAEL444

Jan 11, 2016

I take very good care of my so when I take to have it serviced I want them to take very good care of it and the people at Critz do just that

ybassy

May 21, 2015

Went to Critz dealership on 5-21-15 to purchase a car it was the best service ever we were using the Veterans auto allowance they know how to make this process runs smooth. At first the process was a little grime but understanding, professionalism, and great management guided the Critz team to making my sales experience the best. It was love at first sight 2011 Buick Enclave with all the bells and whistles thanks Critz sales guy Edward Flingos way to go!!!!!!!

richarro

Mar 23, 2015

Reported a problem to the service department the same week the warranty expired, and two weeks later (after they'd had the car back twice!) they indicated it will not be covered under the factory warranty! They had the car leading up to the warranty expiration. How was I to report it? And during the entire time they had the car for servicing, not once did we ever receive the callback they had promisedThey are good at dodging your calls, too. "Slick" Rick is very good at not EVER being available.I expected more from a MB service center. Then I realized it was THIS service center that was the problem. I bought a special car - I should receive special service! No, I did not buy the car from them - perhaps that was the issue?Good luck on getting a loaner from them, too! Requested a call from a service manager multiple times,....to this day not sure if we ever truly spoke with one. And all the days they had my car, never received a loaner!Paid $ and still don't have our issue resolved. --2011 S550, 32000 miles

jo3k3r

Feb 4, 2015

I honestly HATE shopping for cars. The process is long and painful, and you have to be on your toes for sheisty salesmen. This is NOT the case at Critz. I have shopped with Critz before and ended up buying somewhere else due to Critz not having what I was looking for. I was sorely disappointed in the experience and product from the other dealer. When I went back to Critz we were shown hospitality and dedication to find what we were looking for. Most dealers waste your time trying to sell you things you dont want and try to slip in extra cash for them on the deal without you noticing. Critz was straight forward and continued working with me for all of my questions and concerns even after the purchase was complete.

mistyblackston

Feb 4, 2015

I truly enjoyed the experience of buying the car. It started with the details and time given during the test drive and continued through the entire process. We felt the passion our rep had for the brand and have come to see why.

kimsmatoo

Feb 3, 2015

Every time we walk in the door we are greeted and treated like we a special and we are made to feel like we are well known. We have worked with Charles and David in the service department and they are fantastic, also Ralph was our sales rep and he was more than willing to work with us to help us find the perfect fit for our family's new car!

Gretchen

Feb 3, 2015

My husband and I are long-time Mercedes drivers. We have loved our cars and feel very much at home at Critz. The service has always been excellent and the staff courteous and pleasant to deal with. So when it was time to buy a newer model, I spoke to Fiorella and she began looking for the right car for me. I am now the proud owner of a Certified Pre Owned 2014 vehicle that is perfect for my needs. And to top off the sales experience, Fiorella went out of her way to help us figure out the new technology so that we could make the best use of many features on the newer model. We are very happy with Critz and I am delighted with my new car!

DIMJANHEN

Jan 30, 2015

Everyone on the staff was outstanding but I'd like to point out two individuals specifically; Tiffany and Kyle. Kyle was my first contact with the service department and he went out of his way to help me on Saturday, 3 Jan "after he was off work" (my car had broken down and I was stranded for the weekend in Savannah while heading to DC). He made sure I had a ride to a hotel, had all the contact data of the team to call on Monday and even gave me a history lesson as he drove me to my hotel...yes, he drove me there himself. I knew I was in good hands at that point. This leads to my next encounter with the service provider that would handle my repair, Tiffany. Never before have I felt as if I knew exactly what was happening, why it was happening, and, more importantly, what my options were at the time. Just awesome...and I'm a very hard person to please. I'd recommend your dealership without hesitation.

Bryant

Jan 30, 2015

Awesome experience with this dealership. Excellent custome service, friendly, knowledgeable client representatives. From start to finish the whole experience was great. I definitely will recommend this dealership to friends.

RutIII

Jan 29, 2015

Although a fairly new employee at the time, Samantha's customer service and support is commendable. She thoroughly addressed all of my questions and concerns over the phone five days earlier which led to the actual visit to the dealership. Having seen a different price upon arrival then advertised she immediately set my mind at ease. Worked closely with me throughout the process and help me make the right decision to purchase. The added Red Bow was just the right touch to surprise my wife during the holidays.

thone357

Jan 28, 2015

Tiffany was wonderful, she always makes me feel right at home and remembers everything about me and my family. The car wash could be better, like vacuuming the inside, but overall a very pleasurable experance each and every time.

Drbutch0525

Jan 26, 2015

Very pleased with the service. Everything was explained and they went of their way to commit to what I needed and all the help I could get.

bill

Jan 25, 2015

Tiffany did an excellent job in having my car serviced and providing a loaner car and explaining the features. She is an excellent employee and agent for you dealership.

Zach

Jan 20, 2015

John and Charles in service did an excellent job handling a tough diagnostic issue on my M4. I was very pleased with the attentiveness to the problem, the options offered, and the end result. Thank you for getting this issue resolved. I look forward to doing future business with you, and recommending you to others.

SSpilliards

Jan 19, 2015

My experience with Critz BMW was probably the best dealership I have ever dealt with. What an awesome and friendly staff that made me feel right at home. Thanks Jim

nina

Jan 17, 2015

Our experience working with Tiffany has always been pleasant. She is professional, friendly and calls to let us know what is going on. We have known her for several years and enjoy working with her.

Gary

Jan 16, 2015

I bought a new BMW 5 Series before Christmas and I found it was a very easy and pleasurable experience. The sales staff were very professional, but not overpowering. It was a relaxed environment.

Jeff

Jan 16, 2015

This Dealership is always a pleasant experience. Other than the price, I would've given 5 stars all across. What brought the stars "down" was the employee (unfortunately I did not get his name) with whom I dealt regarding a loaner car. This employee was not Kyle. I.e., Kyle and all the other employees were very friendly. The (male) employee handling the loaner car was very indifferent (which is considered neither "polite" nor "rude"). That said he was not "friendly" nor did he appear pleased to have my business. He made no eye contact, appeared bothered, and did not say "thank you" at any point during the transaction. This dealership appears to understand the virtual monopoly Lexus has on incomparable customer service, and how all luxury dealerships need to raise the bar of their customer service, in recognition of the fact that customers are not just buying a car. They are also buying the service experience.

Enrique

Jan 16, 2015

Ralph gombert give the best service . He explained everything about the car and work it out to give me the best deal . He was always very friendly

swash

Jan 12, 2015

We researched our car thoroughly before purchase and got a good price no hassle deal from our sales associate, Mark We enjoyed our experience and expect excellent free service on our BMW 320i for the next 4 years.

jpmose01

Dec 22, 2014

I took my car in to have the water pump and themostat replaced. Received my car back and drove about 200 miles. At this point, my skid plate started shaking so I pulled over. The plastics underneath were completely snapped due to the dealership not using the proper bolts. I took the cover off and continued driving. I notified the dealership of the issue (John, the service manager). I told him the issue I was having and that I couldn't bring it back in due to being in a different state with the car. I requested that he contact another BMW dealer to have them diagnosis and fix the car since it was there mechanical screw up. He refused as it "Would cost them an arm and leg to have another dealer look at it". He told me to continue driving as the skid plate doesn't really do anything and bring it back to him when I returned to Savannah. The bolts for one of the axles then broke when the car bottomed out going over a speed bump at 5 mph. I tried to notify the dealership again to have them fix the issue. I received no support. I am EXTREMELY disappointed with them and would not recommend ever using them again!

rsmorse83

Oct 21, 2014

Got a flat on route 95 last night at 10pm. Since my car had a run flat tire, we couldn't make it home to Charleston and had to spend the night in Savannah. Showed up at the dealer at 7:30am. They couldn't repair the tire. And--they spent all morning trying to locate one that could fit my 2013 GLK. After many discussions, prompted by the customer, we finally left the dealership at 12:15pm---ridiculous!!!! It was agonizing to watch my car sit unattended to in the service center---for hours---even after they located a tire. Not enough employees---or just terrible communication???? The only plus: the tire was under warrantee---didn't cost a thing---except for a night in a hotel--and--- 14 hours of our time. Boo Mercedes...........:(

CindiVogel

Jun 3, 2014

I explained to Churck that I heard a noise in when I accelerated the car. He scheduled an appointment at my convenience and also made sure I had transportation to and from work. He explained the issue of the converter in a way that I could understand, also explaining the cost. I knew the work had to be done and scheduled it for two weeks later. Again the service was prompt and courteous. I have full trust and Chuck and his team.

gartay

Jun 2, 2014

I made phone contact with Drew Silver in mid April. We came to a spoken agreement on a deal for a vehicle on Critz's lot. Then my wife and I decided to order a new vehicle from the factory through Critz. A month later, my wife changed her mind again and didn't want to wait for a new order. I contacted Drew again and he honored the original deal from a month earlier.

Carson's Mimi

May 8, 2014

I've been buying cars from this dealership for 35+ years. Buicks, Mercedes & BMW's. I love the variety of models, but most of all the professionalism of their employees in Sales & in Seevice.

Golfmurphy

May 3, 2014

The best experience buying a car ever. Lori great. Credit guy very friendly and organized. We will definitely be buying other BMW's from Lori and the team.ThanksJack Murphy

NickKFarley

May 3, 2014

The problem of resolving persistent difficulties with the air conditioning system on an older car were knowingly and willingly undertaken and included the employment of outside technical help. the challenge was accepted with courteousness and consideration and success was wll earned.In grateful thanks for a complex task tackled and vanguished!

bhankin

Apr 30, 2014

Had flat tire on my BMW 335is convertible on my way from Naples, FL to Rocherster, NY. Occurred on Sunday evening I-95 Savannah, GA. Critz BMW was closest to my location. Hotel was across steet. Car was serviced first thing Monday morning, RFT tires were in stock. Great service. Thank you.....Bruce Hankin

Harrisd

Apr 27, 2014

Great customer service, friendly staff. Happy to recommend others to this service department.Received a loaner car without any problems.I was very pleased with this company.

Scotty125

Apr 8, 2014

I have owned several brands including Jaguars, Infinitis and Volvo. This is the first Mercedes-Benz I have owned and not only love the vehicle, but the service departmant went out of their way to make my visit a pleasant experience. Everyone I had contact with was very friendly and keep me informed every step of the way with my car. A great team! I am very pleased.Scott Pool

dsilver13

Apr 6, 2014

Had a great experience with my recent CPO purchase at Critz BMW. Would highly recommend this dealership to anyone looking to have a truly exceptional experience.

spinduffer

Mar 30, 2014

Everything about my experience was perfect and I love my new car.The fact that Critz is a supporter of the Music Festival was important to me.

jjgreen7056

Mar 27, 2014

Tiffany Small was just great to work with, she explain what I was getting for the price. I will be back, I was very pleased. Great Job.

wfolchi

Mar 21, 2014

I had an excellent experience purchasing my vehicle at Critz Mercedes. Everyone was friendly and willing to assist in getting me the absolute best deal possible. The experience was enjoyable from the test drive to signing the papers. I would absolutely recommend anyone who is interested in purchasing a Mercedes-Benz to make a visit. Special thanks to Brian who ensured that I receive the best vehicle and deal.

Loripat

Mar 11, 2014

Worked with Terry Grant Client Representative and Chris Scharette MGR on a previous Sale CL550 that I traded for my current car E350 and the whole team also in the Service Dept.Great experience as this staff is always ready to go the extra mile to be sure your satisfied with your vehicle.

stevenbusch

Mar 10, 2014

Second car from Critz BMW this year! Lori and Greg are the best in the business. Love my new X5. I really appreciate the professionalism and experience.

dianabarrow3

Mar 7, 2014

I have been dealing with Critz for about 25 years and have always been very pleased with the service I have received there. Everyone is courteous and extremely anxious to be helpful and informative...I can't imagine going anywhere else! Diana D. Barrow

strocko

Mar 5, 2014

I truly feel I was given an awesome deal on my trade, along with an unbeatable price on my new BMW 328. The staff was sincere and felt they were not trying to rip me off. I will buy my next BMW from Critiz.

bobpun

Mar 5, 2014

This is the first time I have been to this dealer since I was visiting the area from Canada. I was impressed with the fact that the owner greets callers with a personal welcome on the dealership's telephone answering service. It gave me a sense of confidence that he is interested in my business. Since I am from out of state, I was not too sure how quickly I would be able to have the problem with my car rectified. To my surprise I was given an appointment within 4 hours of having made a call to the dealership and the problem was corrected within 6 hours. Based on my experience with a number of dealerships over the years, the service this dealership offers is outstanding. The Receptionist, Deidre Lacombe, who initially took my call and Chuck, the Service Advisor were exceedingly helpful. Thank You Critz Motors for your excellent service.

cscroggs

Mar 3, 2014

Having purchased my Mercedes from another Mercedes dealer, I was skeptical to use Critz, needless to say I was pleasantly surprised.What originally brought me to Critz was the cost of the Service B. The price was substantially lower than the other dealer, not only for Service B but I also found I had over payed for Service A. The staff was very polite and professional and were very attentive to my needs! I highly recommend Critz and will not be using the other dealer ever again!Thanks for a great experience!!!

Wprince

Mar 2, 2014

The sales staff and especially the sales person we delt with we very curtious and friendly. The personnel were very product knowledgeable and acted in a very professional manner. I would consider purchasing another vehicle from this dealer.

KTShannon

Feb 28, 2014

Excellent experience from the initial phone contact throughout the final sale. I traveled from out of state because I was unable to find the vehicle with the color, or options I wanted. I was able to locate a vehicle online at Critz, but was contacted by Ronald Hayes, and he advised me that the vehicle was sold, but they could locate one for me, and have it delivered to Critz Auto Group.A week later I was in the vehicle and out the door in about an hour. That was what I informed Mr. Hayes I wanted to do, and he delivered. The Sales Manager was just as excellent as Mr Hayes.Critz also arranged to have me picked up at the airport by a friendly young man named Hammond. All in all, it was a hassle free, great experience to purchase a vehicle from this dealership. I would purchase again from Critz Auto Group despite the distance traveled. In my initial contact with Mr. Hayes I told him to give me a reason to make the trip, and he did.I highly recommend this dealership!

gmlevicki

Feb 21, 2014

Great experience! This is my second purchase from Critz Mercedes & from Alex Southard. The sales staff and service staff (Tiffany), are very friendly and great to deal with.

SonyaRi

Feb 16, 2014

Wonedrful! Great and friendly service. Will definitely visit again soon. Very pleased with overall customer service. This is my new favorite dealership for sales and service.

MommaZ817

Feb 8, 2014

When I get service on any of my vehicles at Critz, it's more like I'm just there to visit my friends for a while. They are always so enjoyable to deal with and make me feel like "don't worry about a thing, we're going to take care of you and your vehicle so whatever you need or want, we've got you covered." One more thing I don't need to worry about...that's always good.

sherylcollison

Feb 2, 2014

Sales rep, Jim Kowalchuk was very patient with me as I chose the model and options that I wanted. He was never pushy, but always quick to respond when I had addiitonal questions that would help assist me in my final decision. Greg Konkel then took extra steps to secure a 2.25% interest rate for my purchase. The entire purchase process was very professional and an enjoyable one. Thank you so much!

Bockman1

Jan 30, 2014

A sincere Thank You to your Service Advisor, Chuck. We had our Mercedes completely serviced and detailed. Due to unexpected health issues, we had to leave it longer than anticipated. Chuck not only called to check on my health, he had our vehicle washed and ready when we made it back to Savannah to pick it up.A job well done and a most satisfied customer.Martha and Victor Bockman

RichardManes

Jan 27, 2014

My Wife and I have wanted to purchase a GMC terrain for several years. On 1/25/14 we visited the the CRITES Dealership. Mr. Mark Johnson was the salesman we spoke to. He was very personable. He was able to get us the deal we wanted. We bought the auto we wanted. Very Good. Excellent!!

stevenbusch

Jan 27, 2014

Best car buying experience ever. I really appreciated the courtesy, experience, knowledge, and professionalism. I absolutely love my new BMW 428i. Would recommend to anyone.

mattrutkowski90

Jan 24, 2014

I called late in the day to set up an appointment, and David told me that he could squeeze me in for an oil change. When I arrived, I told him of a possible problem. After a short wait, he returned, told me about the issue and that the oil change was completed. I will definitely be calling for an appointment when I return to town. Quick, friendly, thorough and efficient, I don't know what else I could expect.

kcoulter

Jan 22, 2014

Everyone was very friendly and helpful. I was offered and given a loaner vehicle. This helped a lot as I had no one to drive me to the dealership. I am very satisfied and confident with the service.

Gsg814

Jan 6, 2014

Tiffany was polite, and professional. She was very knowledgable about the car and it's components. We very much appreciate a person who knows what they need to do and does it with a smile. Good work, Tiffany.

M Hayman

Dec 30, 2013

Everyone was great thanks for everything wesley,mike miller and Ed did a great job thanks we will return the next time we need another truck

eweldred

Dec 28, 2013

One of the best experiences we have had in buying a new car (replacing my wife's Volvo wagon). During our initial visit (we had two), Jim was very straightforward in answering our initial questions and did not try to "hustle us". We had done a fair amount of homework before our visit so we appreciated his easy going, objective manner. The electronics were probably my wife's greatest concern (too complex) so he took the time to actually bring a car inside and spent the better part of an hour walking her through the basics. Not only did it eliminate her worries but actually triggered her desire to actually learn how to use most of the features. It was raining that day and we were pushed for time so we arranged to come back the next day for a test drive. We were not really in a hurry to purchase a vehicle and had planned to look at a few other SUVs (Mercedes, Lexus, Volvo, Ford, etc.) but working with Jim during our two visits gave us enough confidence that the BMW would suit all of our needs. Therefore we elected to purchase the vehicle without checking out any other models. Jim was great at pulling together a straightforward deal which we felt was likely as fair as we would have been able to get anywhere else. For me historically, the worst part of buying a new car is having to "haggle" over the actual purchase price. I much prefer a dealer present their best price initially, and I can then do a "sanity check" online to see if it is in the ballpark. Actually Jim gave us enough comfort that the pricing was fair that I didn't even try to negotiate. Your business manager Greg was equally professional and the "paper work" was effortless. Jim then spent close to three hours walking my wife through every detail in the car. He was truly a saint as he patiently answered all of her questions and pointed out some of the subtleties she likely would have never figured out. We really enjoyed our experience with Jim and will be back for our next purchase (or maybe lease next time). My wife has been a dedicated Volvo customer (7 previous new wagons) and I am sure will now be a dedicated BMW supporter. First rate experience all around.

Asutton1970

Dec 24, 2013

My buying experience was awesome, I was able to get in and out but not without the information I needed to know about my car.

Dadakambua

Dec 20, 2013

Employee was helpful and friendly over the phone and in person. Checked my vehicle and gave me options on what service was urgent . Very happy with their service.

ncdawsey

Dec 20, 2013

From the time we walked onto the sales floor Cory was very professional and friendly. I was very happy with his services and I am satisfied with my purchase.

staceyking

Dec 4, 2013

This was the must friendly and concerned staff that I have ever come into contact with! They looked at my car and made me feel comfortable with leaving my car in their hands. They also did a great job with explaining everything about my car!

johnniegee03

Nov 29, 2013

The three gentlemen was helpful to my needs and was very knowledgeable to my questions. Which made me feel comfortable. Richard in parts has such a great since of humor he really made me feel welcome and my wait entertaining. That was my first time visiting the BMW service center for service on 745I certified car. I also would like to say that I am a U.S.AMY Disable Veteran. Keep up the good work guys.

echivesm

Nov 20, 2013

Great experience and friendly staff. Very accomodating to our concerns and our needs. Not forceful in trying to upsell us in buying more than needed.

cyndiwhalen

Nov 15, 2013

This was by far the easiest car purchase I or my husband have ever encountered! At my mother's suggestion, we gave this dealership a try. She said she had purchased 2 cars (Benz) from them. Always listen to your mother!Next time I (we) purchase a new car , we will be back!Gilbert was our salesman and he was absolutely wonderful, very thorough, and patient.

Fife

Nov 5, 2013

My Experience: I was looking to replace my wife's car of over 10 years. We didn't know what we were looking for, we had to find the right fit for her. We came down to look at a few that we saw online. Our salesman Doug worked with us and was extremely patient as we went from one car to the next. After 2 or so hours and 6 models later my wife liked the looks and the drive of the Encore. Doug was always positive and willing to show us everything on the lot and even took us to the overflow area. He made numerous trips to check out key after key, even as I grew frustrated with the lack of finding a car, Doug smiled, got us some water and moved on to the next car. As we got to the Encore and noticed the same good looks as the Enclave but not as large , my wife's body language changed. After a test drive, she said she liked it. At that point we said we would take it. By this time the dealership had closed. Doug and Ed (sales manager) never missed a beat and worked to close the deal as fast as possible. As Ed did the paperwork, Doug cleaned and gassed the new Encore up. Thanks again for a great experience. Service like this will change the stigma of car dealerships. Chris

Aaron from Savannah

Nov 1, 2013

My sale started off rough. But when Jim stepped in and took over it was fixed. He saved the sale. Jim was great to work with. No pressure. Ask for him if you need a BMW.

Coronado

Oct 26, 2013

My wife and I were traveling from Santa Fe, NM on 20 day journey thru the South. The Mbrace system (GL450 - 2013)) we determined after starting our trip that Mbrace system was not functioning and had Glitch in the Software and we tried to set up an appointment with several Mercedes Benz dealers #2 in Louisiana; #1 in Alabama and #1 in Florida and were unable to get response that could fit our flexible schedule! In Savannah I contacted Critz Mercedes Benz and spoke with young women: Tiffany (no last name) who had been recommended by the Manager of our Hotel. Tiffany immediately arranged an appointment to bring the car in & provided a driver to return us to our Hotel. At the dealership the Assistant Service Manager: Chuck Coursey facilitated the car being serviced and resolving the Mbrace system& getting it operational and providing a rational time frame to resolve the issue. During the first day they contacted us and provided an update and continued to bring us up to date with resolving the problem which was getting the people/facility who needed to re-program the car's resident TCU on line. During the #2 day's that Critz Auto Group had our car they stayed in touch with us and continued to address the progress........ The quality of Critz Auto Group facility is delight, the professionalism of their people including their Manager Mr. Richard Papy was first rate. Having traveled a fair portion of the world and observed Service at every level conceivable I'd rate Critz as......Champion as the Brits would say. Thank you Critz Auto Group.David M. SoleyInternational Director Business Development - Dresser IndustriesSanta Fe, New Mexico

selizer

Oct 23, 2013

Lori was/is very cooperative and accommodating. Had a great experience purchasing the car. My shifter has needed to be replaced and Lori has gone out of her way to make sure that gets done, weeks after buying the car.

raj50

Oct 15, 2013

Good experience, easy to deal with. Would recommend anyone to talk to Justin before purchasing a new vehicle. He was very knowledgeable about the vehicle and answered all questions.

lwjglobabl

Oct 10, 2013

I have had all my vehicle maintenance performed at Critz ever since I relocated to Savannah from Virginia. They consistently provide friendly and quality service. They make me feel like a VIP as they do with all of their customers as I have often witnessed. Critz is the place to go for great all around service.

golfer648

Oct 2, 2013

he was very easy to deal with. my wife and i have a very busy schedule and he was accomidating. there was no haggling with the price and he was a pleasure to deal with. very thorough walk through of the vehicle after the purchase as well.thanks!

chrisd1959

Sep 30, 2013

Cory was great to work with and very professional. He made the purchase painless and very smooth, from the trade to locating the right car.

bdsm1th

Sep 26, 2013

I initially met Terry through an on-line query re: a used car. We met, negotiated acceptable terms and drove away in a like-new 2011 E350 AMG.

kclymer1

Sep 13, 2013

I scheduled an appointment for maintenance via email through Mike. He responded very quickly andscheduled the appointment for a tire rotation, oil change and checked the air filter. When I arrived, I showed hima small mark on the side of the car and he offered to buff it out. It looked great. I used the shuttle serviceback to the office and the driver was pleasant as well. I had no wait when I dropped off the car. When Ipicked up the car, it had been washed and vacuumed. Great job overall! Very pleased. Mike is alwayspleasant and very accommodating. Thank you.

stevecoll

Sep 2, 2013

Ralph was very courteous and knowledgeable. He answered all of my questions and was very helpful. Greg explained all the paperwork very well....everything was ready when we arrived to pick-up the car. It was a very professional and courteous experience. With employees like these, I look forward to doing business with Critz in the future.

phyllis4

Aug 16, 2013

My overall experience at this dealership was excellent. This vehicle is the fourth my family has bought from this particular dealership, but the first BMW. Mr. Kowalchuck's professional customer service from greeting us at the door to walking us outside after the sale showed extreme attention to customer satisfaction. He was respectful as we negotiated prices and gave us a fair deal for our trade in. We really appreciated the swiftness of the entire transaction and the ability to drive the car before making a final decision. Although this purchase is our fourth, it certainly will not be our last!

chiacchiero

Aug 15, 2013

Josh with Roadside Assistance was terrific. We called a 930pm on Sunday because the battery in my 2008 ML 350 died. We had just returned from a two week vacation and were very tired. Josh was prompt (showed up 20 mins after I called), hard-working, and very patient. The ML 350 proved a little difficult to get into to but Josh patiently tried one thing after another. He was finally able to get in and get the car jump started...al the while apologizing for the length of time it took. It was a very hot night and he had to crawl under the car, etc. I can't say enough about how courteous and patient this young man was during the whole time. He was calm and reassuring. If he represents the typical employee at your organization, you all are doing something VERY right! Please thank Josh again for us. His type of outstanding customer service is quite rare these days but greatly appreciated.

Scarey10

Aug 12, 2013

Everyone worked very hard to make purchasing my new car a positive experience. The car I was looking for was found and meets all my expectations. The Critz staff were,all professional, knew their stuff, and we're extremely friendly! My husband bought his truck at Critz this year and recommended I work with Critz for my Buick Encore purchase. We are both satisfied customers!

doncoomer

Aug 12, 2013

I have purchased from you before, this is repeat buy. if i were not satisfied with the dealer and the sales personal i would have made my purchased from another dealer.

lanwiz

Jul 1, 2013

While looking for a used car, I came across one at Critz that fit my needs and when I called on it I was connected with the sales rep Cory Ardilio who was just great to work with on the phone. I generally don't have very good impressions of car salesmen as most don't seem to take much time to answer your questions, but Cory was helpful, informative and interested in my business. I drove the 2 hours to get to Critz from my home and met with Cory to test drive the car and was so impressed with Cory's knowledge of his products (which is so rare these days) that I pretty much knew if everything else could work out with that particular car this was the guy and the dealer I wanted to buy from. I went to six different dealers and test drove all different brands and Cory was by far the best rep I worked with. Once we settled on the deal and I went to pick up the car, Cory spent over an hour with me showing me how to get the most out of my car and it's features - He really is an asset to the dealer with his knowledge, and he has fun with it too. Overall the process was smooth, all the people I encountered at the dealer were friendly, professional and really helpful. I know in the future that I will drive again the 2 hours extra to work with these folks.

Stamos

Jun 26, 2013

Had to get my brake light switch fixed on the way up to Atlanta from saint Simons. They were very quick, reasonably priced, and very friendly.

ReneaCamper

May 27, 2013

Tiffany is Very professional! She called me immediately when my vehicle was ready and was extremely helpful and courteous. My car was clean and all issues were addressed promptly. I have purchased 2 new Mercedes vehicles from Critz Auto Group and I am very satisfied with my decision to make this my auto dealership of choice. Great Job Critz & Tiffany!

ECNelson

May 9, 2013

It took only two visits to the Critz dealership and the decision was made that I would like to do business with these great people. The first vist was to become familiar with the BMW line and Gilbert Lyons provide me with all the information needed in a thoughtful and courteous manner. My second visit was to test drive a used 700 and then a 300 series automobile. I decided on the 750 for all the obvious reasons. I was offered a reasonable trade-in value for my previous automobile and a great finance package. Over and above all the previous, I was impressed with the tax savings offered by my previous military service and the fact that the car I selected also had an incentive offered by BMW Finance to help with the first two payments. A bit of servicing needed to be performed on my new purchase and the good folks at Critz provided me with a loaner car until mine was ready for delivery.I picked up the car today and could not be more pleased.Thank You Critz Team,Ervin Nelson

katiana0806

May 4, 2013

This is our second car purchased at Critz. Jerry Malik made the entire process painless. All the paperwork was ready and the vehicle was ready for pick-up. The staff at Critz is friendly and knowledgeable and, above all, not pushy!We highly recommend Critz and we will be returning when it's time to purchase another vehicle.

Haden1

May 1, 2013

Great service! I appreciated the hospitality, prompt and efficient care rendered during the mechanical breakdown of my car during my business travel to Savannah High School and the South. Thank you and your staff for your excellent service.

cottageshopsav

Apr 17, 2013

Great sevice. It was so nice to call for an appt. and have the option of a loaner. Chuck and Richard are always interested and helpful. the new building looks fantastic . Thank you!

labatm

Apr 10, 2013

We "dropped-in" at Critz BMW to view a 535iGT with no intention of buying that day; however the salesperson, Lori , came outside to greet us and began questioning regarding our interests. Her professionalism and detail of describing the 535iGT encouraged us to pursue possibly buying that day. After she explained all the features plus the BMW Performance center option, we wanted to buy from her. The first price quote was right on target and we signed that day. The Gen Sales Manager was also very professional and explained why we should by from Critz .......... service, available loaner-auto if needed, price, etc......

JayCee1023

Apr 10, 2013

After my 12 day vacation in Orlando I was returning home (to Raleigh) and my car over-heated. Over 300 miles away from home, on a Sunday, I called MB roadside assistance and the rest is history. I was treated like royalty. Although the part had to be over-nighted from Jacksonville, Tiffany (SA) kept me informed and gave me options. Very professional staff and nice facility. A+!

Tomschoenstra

Mar 30, 2013

Great work at an excellent price!! Thanks so much!! The service team EXCEEDED my expectations. I will definitely recommend Critz GMC toy friends and utilize their service in the future. Great job!!

mcdevitt25

Mar 28, 2013

Serviced our Sprinter RV under warranty when we thought there would be a charge. Not bad for our first experience with this dealer. Service rep was very savvy about our problem.

csmoak117

Mar 18, 2013

I called ahead to get appointment and was told my problem was covered by my extended warranty. I reconfirmed again with a gentleman on Saturday even though service was closed he was helpful and confirmed it would be covered. After dropping off and picking up a loaner I got to my destination only to get a call from Michelle that I was not covered under my warranty. I had to turn around and come back to get my car. Michelle was very apologetic and when the mechanic brought my car around she made a point to discuss the problem with my car (hypothetically) and where would he start if he was to try to repair it. He walked through where he would begin and pointed out to me the areas of interest. I then was able to go home and work on it myself. I have narrowed out the problem but not able to fix. However, having Michelle and the mechanic take the extra time with me and showing they care......is why even though my car was not able to be repaired......I left very happy of the interest they put in me as a customer. This is the kind of personal care I receive every time I have come to Critz. This is why I called my husband from the car and told him we need to make sure the next vehicle we purchase comes from Critz!

SHERIS72

Mar 1, 2013

I wouldn't go anywhere else to have my vehicle serviced! The staff in the service center are always friendly, professional, and very knowledgeable! I will recommend Critz BMW every chance I get!!

Savannahjbo

Mar 1, 2013

Very nice and easy group of professionals to work with, they want your business and you can tell. They make the transaction smooth and effortless

ranger402

Feb 19, 2013

People were friendly, as I have owned more than 80 vehicles the costly checks for milage is sometimes suspect but due to warranty I paid for the service but of course I'm a gear-head and check the same items on a regular basis.The only reason I didn't give great on all the items was due to the vehicle not being clean upon return to me. They never wiped the door sills bugs were still on the windshield and makes the whole vehicle look unwashed to me.I do like the GLK 350

whudunit

Feb 15, 2013

I've had nothing but positive experiences with Critz, from their top management to their staff at all levels. The Mercedes group are all outstanding, and this time also had some exposure to Michael Mosely, with Buick/GMC. Also a VERY impressive young man, who knows his stuff! Fiorella is tops, as are Chuck and Tiffany!

slowe2

Feb 10, 2013

There was grease inside my BMW when I picked it up. Despite the vehicle being washed, there was still grease on the hood and door of the car. An Associate cleaned the grease inside on the door. I discovered grease on the steering wheel, which ended up on my clothes. One would not expect such a thing when picking up their car.

deannigibbs

Feb 5, 2013

Great service often think the price is on the high side but I guess you must pay for what you like to drive. I always enjoy the service provided by your staff.

Christine Russell

Jan 14, 2013

I was so impressed with Critz BMW after dealing with Hilton Head BMW and having several negative experiences with the purchase of my new BMW 123. From the moment I got out of my car, I was greeted by Richard Osbourn. Then I was promptly introduced to my salesman, Cory Ardilio.Within a short amount of time, between the two of them I was shown several 123's with specific emphasis on the different interiors which were available. It was their involvement which enabled me to purchase a fabulous car with very little hassle. Due to their building a new sales facility, they were temporarily located in a trailer, but the closeness of the group enabled them to introduce me to all of their staff.The best part of my purchase at Critz was Cory advising me of an option to pick up my car at the Performance Center. What a thrill to be able to participate in the test drive, plant tour, etc. First class all the way.I have been a loyal BMW owner since 1982!!! This entire experience from sales to delivery will keep me buying my BMWs.

eforrest

Jan 6, 2013

Was not sold on BMW until I came in and Cory showed me what all the x3 has to offer. Like it so much, I got an x5 instead.

mandypdundon

Dec 25, 2012

Everyone was extremely friendly.Very positive environment and it seemed like everyone enjoyed working there. The new building was really nice with a very good flow to it, right when you pull in someone is there to greet you. I liked that the service desks were by the entrance instead of having to walk through a waiting area to get to them. really great customer service detail.

LBroxton

Dec 7, 2012

The personnel were very friendly. The work was completed in good time, and all concerns and questions were listened to and answered. I was very pleased. I would highly reccommend Critz Buick to others.

emmettdb

Dec 7, 2012

Dealer made up for problems with 2011 BMW by getting BMW to assist in the purchase of of a new 2013 535i. Service when I picked up the new car was great.

Fabienne

Dec 1, 2012

It was easy...to the point. I was well explain of the repair and price. We had to order few parts so I will have to return...my car was cleaned when I went to get it which was very much appreciated .

rolandbuck

Nov 27, 2012

we were very happy with the service and courtesy - real southern hospitality - thank you. We did not pick this dealership but were towed here because our car broke down on I95 driving south from New York to Florida, but we could not have found a better place and nicer and knowledgeable people. Thank you

rscotttobin

Nov 27, 2012

The sales experience was truly professional. Staff was quite knowledgeable about the vehicle in which I was interested. Would definitely recommend the dealer to others.

Keukamimi

Nov 21, 2012

Always treated well by Tiffany. Service was explained with cost and performed in the manner and time expected. No problems at this time. Glad Critz is nearby.

llfarthing

Nov 20, 2012

As always my experience was awesome!No matter whether my visit is a scheduled service or a problem, Steve takes care of it ASAP. The service technician also does an excellent job and returns my car clean with no evidence that he's been there!

Cmelton

Nov 15, 2012

We had an excellent experience at Critz. everyone was very helpful and we feel that we were treated fairly on the price. I will recommend Critz to others interested in Mercedes and BMW.

clphrp

Nov 14, 2012

Your service department is outatnading. The person I worked with was Michelle Tuck who did a great job for me as she has always done in the past. I have never had a complaint with her handling our work, and nothing but praise.

pda1017

Nov 8, 2012

I had already decided to purchase the Audi A5 coupe, but my father suggested going in to test drive a BMW. The staff recommended the 328i, the car provided exceptional control and performance that I didn't capture in the A5. I knew that purchasing BMW was the best choice for long-term stability and satisfaction.

Spcsears

Nov 6, 2012

Only complaint is being told my car will be up any minute, then seeing it pulled back in the bay without knowing what's going on.

onatha

Oct 11, 2012

Jay was a wonderful and knowledgable employee. He make the experience easy and not seem so much like buying a car. The finance manager explained my options clearly without talking to me like I was an idiot.

ronald l wilson

Oct 10, 2012

They handled my issue w/ my 08 Chevy P/U and found an additional issue. Very good service. Michelle is experianced with GM Trucks and understands I want to keep my P/U in good shape to increase it's useful life.

tigerhaley

Oct 5, 2012

The only negative i had in bringing my car in for service and warranty work was i was directed to a lady that was typing in her cubicle next to the Buick service writer that i eventually ended of leaving my car with.I stood there for about 4-5 minutes without being acknowledged while she typed and then when she was thru witout speaking directly to me she pointed to the Buick service writer and said,he can help you,which i thought was unprofessional,but,other than that i was well taken care of.

cramsden

Oct 4, 2012

I must point our that some of my experiences with your dealership in the past five years have been dreadful to the point of avoiding having any service work done there.The past few experiences, however, have been a 1000% improvement and I am VERY SATISFIED with the level of support and follow-up. I now have no reservations whatsoever of bringing my vehicle in for service and I am even recommending to others.David Minadeo is very professional and a real asset to your organization.

Trusis

Oct 2, 2012

I was a little disappointed that it took so long to get the required parts needed to service / repair my car. Did appreciate that I was offed a loaner car after the 3rd day.

BiGSiX19

Aug 16, 2012

Fantastic Service and hospitality! This is what I expect in a Luxury and that is what I got. Chuck was great and The vehicle that the company loaned my wife and I was clean and very nice! We will come again! Thank you!

betho620

Aug 11, 2012

The woman who made the appointment was very rude an I will ask for another person from now on. But the guys that checked the car in and gave me a loaner vehicle were very nice.

colbertbmw

Aug 3, 2012

Very happy with warranty repairs. Service was fast and we were able to get a loaner car while repairs were made. My car was returned washed and vacuumed.

jimbob1965

Jul 29, 2012

The service issues I asked for you to review were quickly investigated and promptly communicated to me. The charges were reasonable and the most pleasent suprise was the complementary car wash. I really nice touch.

Monty09

Jul 28, 2012

I was treated very well by Dave and Greg. They were both friendly and polite. Made me feel as a value customer for service on my vehicle.

kibbs

Jan 23, 2012

Our sales Rep Jerry had informed us he was working on his day off. From the second we arrived it was obvious Jerry was not interested in providing the best service. We had originally contacted Cory about a pre-owned BMW but..when he failed to call us back twice about pricing and financing we opted to deal with another sales associate "Jerry". Jerry had informed us that his GM didn't want to go back and forth so after one attempt at negotiating a deal..an areement couldn't be met. It took a nice gentlmen at the Mercedes dealership "Gerald Ford look alike" to explain how the process works and why the BMW store possibly let the deal go. With his help and support we purchased the BMW against our better judgement. The Mercedes Rep was great. Critz BMW all around was sub par. To add insult to injury the dealship promised to contact my insurance provider which is needed in order to finance the vehicle. Over a month later I'm notified that the car is uninsured because the dealership had never actually insured the car which they claimed they would do. I should have checked for myself and never trusted Critz BMW.

dr1000

Apr 7, 2009

Had a bad experience with Wesley. Very rude and inconsiderate individual. I would never go back to Critz or recommend anyone else to go!I would say no less than 4-5 offers were made to me. Each time I would turn down an offer and say that I was firm on the price, they would make me wait 20mins for them to come up with a new offer. This whole process did work because they got an extra $500 out of me because I was tired of the bull.