Used Cars for Sale at Cross Chrysler Jeep in Louisville, KY

joe

Jan 29, 2015

Do not get your car serviced here because of the lack of the knowledge of the service department front desk. Worst customer service if ever experienced and the wait time for a oil change is hour and half. That's a redicolous time and now I know why they offer free oil changes for two years, but actually we paid for. Nobody what's to wait that long so I'll just go to valvoline instant oil change for now on. I'll give a shout to to Ron the guy we bought the car from awesome guy.

sp100g9

Apr 26, 2014

I purchased a Chrysler 200 at Cross last month and all of my expectations were met or exceeded. It was my first purchase of a new car ever, and every employee I spoke with throughout the process offered me their congratulations and seemed genuinely excited for me. I spoke with/was helped by Jared Cross, Joe Cross, and David Moser (among others, whose business cards I can't seem to find); they were each enthusiastic and made sure every concern or request I had was met by the time I drove my car off the lot. The process was much smoother and more pleasant than I could have expected. I felt comfortable and appreciated from the moment I walked in and I can't imagine going anywhere else. A+

Cam

Apr 19, 2014

I was shopping via the internet for a specific used car, & Cross Chrysler had it in stock. From the minute I contacted them inquiring about the car, until I drove away with it the next day, I was very pleased with all elements of the process. Bill Zhunga was the sales rep I worked with & I would highly recommend Bill. I drove 4 + hours to purchase the car thus Bill & I had a lot of communication before I made the drive. He stayed past closing time on a Friday to wait for me to close the deal. The car was spotlessly detailed, and looked unbelievable. Bill contacted me twice after the purchase to see if I had any questions or concerns. Overall I can't say enough how pleased I am with the entire buying experience at Cross Chrysler, and Bill Zhunga. Thanks again Bill & Cross Chrysler Jeep!!

Bruce McCorkle

Jun 14, 2013

Contacted dealer and set up appointment with sales rep. He showed me the vehicle and informed me of the particulars about the vehicle. We went on a test drive and then a brief conversion .

Travis

May 31, 2013

In January 2012 I went to Cross to check out a problem I was having with my heating unit in my 2012 2DR Wrangler. I just moved to Louisville from Indianapolis and have had nothing but wonderful experiences with Jeep dealerships. I took my Wrangler in to get it checked out and find out why the drivers side vents were blowing cool air (in the WINTER) while the passenger side was blowing the blazing hot air that the new Jeep is known for. I knew something wasn't right. I took it in and after about 30 minutes they diagnosed the problem as "We checked the lines and we aren't sure what's wrong. I guess it seems that one side just get's hotter than the other!" I immediately dismissed this and just realized they weren't willing to do the work to fix it since I didn't purchase it there. The next week I took it to Indianapolis to get it looked at and the entire heating unit needed to be replaced, the lines were filled with sludge and the alternator had to be replaced because of it. Thank GOD it was still under warranty. After the major surgery my Jeep went through it was pretty obvious that it was a little more serious than one side blowing hot air and the other not. Now if I need anything done I feel more comfortable driving 2 hours north to get maintenance done.

Frederick & Shayla Freeman

Apr 1, 2013

Having five kids in the home is always a challenge. Getting them all in a vehicle with enough room for everyone to be comfortable was one of them. The experience we received at the dealership was very welcoming. They provided us with a vehicle that we can be proud of and have enough room that nobody would mind taking a long road trip. Thanks from the Freeman Family!

John and Marilyn Butts

Mar 24, 2013

I have bought so many cars over thirty years! The laid back approach with an excitement that makes you believe they love the Jeep brand as much as they did back in the Pontiac days. Special kudos go to Keith and Dustin which (and I kid you not) make buying/leasing vehicles an absolute ball! Keep up the great work. PS Marilyn does not care that I was a Ford Executive kid....she won't let me go any where else! Thanks again, John and Marilyn Butts

unknown

Feb 9, 2013

We won't do business with them again and it is a shame because we really liked out sales person, Keith Linton when we purchased the car a couple of years ago. Instead of apologizing and offering to remedy the situation to some degree for what commons sense dictates occurred (not checking the tire pressure as we asked), they want to pass the buck and claim the weather caused all the tires to deflate or we have leaks in all of our tires that caused them all to be off by large varying degrees over night from the time they were supposed to check the tire pressure. See the Facebook conversation below that they deleted from their page... Jeremy posted toCross Jeep Louisville 40 minutes ago near Louisville .. I am slightly perplexed at the service I received yesterday. I advised you I was taking my car to Atlanta for a road trip today and I needed a tire pressure sensor replaced and I asked that you do a complete check-up on the car to ensure that fluids were topped off, air filters were okay and that tire pressure was accurate. This is what I paid for. Why is it today when I checked my tire pressure before departure the numbers were 26, 28, 31, & 34 psi? We bought this car from you two years ago. I will not be bringing it back to be serviced by you again, and probably will not buy from you again. Like . Cross Jeep Louisville Jeremy, when you left was the tire pressure light on?? 33 minutes ago Like.. Jeremy No. 32 minutes ago Like.. Cross Jeep Louisville that means when it left if was within 2 psi of the factory specs. Either you have a leak, or the weather change caused it. 31 minutes ago Like.. Jeremy: I don't think so.. I understand that when it is cold, the tire pressure goes down, but I find very hard to believe that three of the four tires would deflate by various different degrees right after I took it to you and asked you to check the tire ...See More 21 minutes ago Like.. Cross Jeep Louisville Yeah I'm not sure whether we checked them all till I talk to the technician Monday but when you left they were with in factory range or the light would have been on then? Right ? 19 minutes ago Like.. Jeremy: When I took the car from you yesterday, the tire pressure light was not on and I took the car directly home from the dealership and had been nowhere since. I know the tire pressure light works because it flashed on with all the other lights when I turn the ignition. I checked the pressure in my driveway before I even turned the car on this morning and they were all off by various large degrees. 10 minutes ago Like.. Cross Jeep Louisville Yeah i'm as perplexed as you. the one thing that is for sure, when you left here the monitor was reading inside factory specs. I would suggest having nitrogen put in the tires to keep a more constant pressure. Either way thanks for your business, I hope you do return! 7 minutes ago Like. Jeremy: You are perplexed? Really? There is nothing for you to be perplexed about. The rational conclusion that makes sense is that you did not do what I asked you to do, as your customer. The reason I am perplexed is because I am wondering why you never checked tire pressure when I asked for it to be done. You had just mentioned in your previous post that when I left yesterday, "the monitor was reading that the car was in factory specs" May I ask how you know this? Because in your previous post you said "Yeah, I'm not sure whether we checked them all until I talk to the technician on Monday" So, can I asked what changed between that post and this most recent post, because now you claim to have info that counters what you said previously that you were not sure if you checked the tire pressure as I had requested.

David

Aug 8, 2012

My wife and I bought a 2010 White Jeep Wrangler last week and was helped by a great sales team: Josh Brewer and Austin Luckett. They hurried to get my Jeep ready and made every effort to meet our needs. Josh and Austin kept reaching out to answer my questions and to make sure we were satisfied. I recommend this sale team and this dealership! Thank you, Cross Jeep! --david s.

New jeeper

Aug 7, 2012

Shopped everywhere including the biggest stores in town. Cross has the best selection of clean jeeps. Price was fair not a lot of back and forth. Good customer service almost too easy to deal with.

Jeep Lover

Aug 5, 2012

I'll get straight to chase: -- Sales do not answer their phones. No telling how many potential sales are lost. -- Sales people do not return phone calls after leaving messages. -- They don't prep cars when you expect them to. Had to do myself! -- Owner's manual was not included in jeep. -- Had to put gas in the jeep to test drive the jeep! Imagine that!! -- Business manager was sllooooowww! No efficiency what so ever! Will not buy another car at this place. Don't believe me? Try to buy a car there.... you will regret it! Try another business that wants your business!!

NO_BS

Jul 24, 2012

I made a 800 mile round trip to purchase a used but never titled 2012 Wrangler Unlimited Rubicon from this dealership. The buying process was straightforward, but after I got home with the vehicle I realized the owners manual was missing. After contacting my salesperson Matty three or four times over the course of a month, I was told that one would be mailed to me, only to be told a few days later that his manager would not allow him to do so. I finally just told him to forget it. It also took several emails and phone calls to Matty and the title clerk and over a month to get my paperwork to purchase my tags.

All the options!!!

Apr 18, 2012

After spending months looking for exactly what I wanted, I found it at Cross Chrysler. I emailed for more information and a salesman called me the next day to set up an appointment. When I arrived he was ready to go. They made the car buying process very smooth and comfortable.

Ram 2500

Mar 20, 2012

Excellent experience even from almost 200 miles away. Handled all negotiations over the phone and paperwork and vehicle were ready when I arrived. A deposit is req'd but worth it to hold the vehicle for you. My recommendation for a sales rep is Austin Luckett.

Whatsitmatter

Mar 5, 2012

I've purchased vehicles in the past here and had very pleasant experiences. My last visit included a trade-in which I think they weren't much interested in. Anyhow it unfortunately got to the point where leaving phone messages got unanswered and one visit asking that the salesperson I was working with give me a call back went unanswered also. Anyhow, I gave up trying and got my Rubicon at another dealer in another state. A deal I felt could have been done locally with Cross if anyone there had been hungry enough to follow up. I was sort of shocked but maybe next time, guys.

shawn

Feb 17, 2012

Jeep was as advertised customer service was excellent

Wayne

Jan 8, 2012

After finding a new Jeep Compass that fit all my criteria on Cars.com, I contacted Cross Jeep by e-mail and salesman, Bill Z., contacted me. After answering my questions, we set an appointment for the weekend. After my test drive and details about the Compass, Bill Z. worked on some figures for. I took the Jeep home for "final approval" from my wife. When I returned, I gave my final "out the door" offer, which was accepted by the dealership. No pressure, friendly, and courteous sales staff

Wayne

Jan 7, 2012

Not really looking to replace my 2006 Jeep Liberty, I found a great looking new Jeep Compass on Cars.com at Cross Chrysler Jeep. After e-mailing the dealership, Bill Z. contacted me with info about the Compass. I set a time for my visit, drove the Compass, and Bill Z. worked up a starting price. He let me take it home for "final" approval from my wife. When I returned, I shot back my final "out the door" offer that was accepted. No pressure, friendly, courteous sales staff. One of the easiest car sales visits I've had.