Used Cars for Sale at Crossroads Ford Lincoln of Southern Pines, Inc in Southern Pines, NC

Marcia Hasie-daniels

Aug 9, 2016

Very courteous and professional service.completed in a timely fashion

Dominic Camasso Iii

Aug 8, 2016

BIg shout out to Ann, Evin and Debbie L for all of their help- above and beyond! (but that's what we have come to expect from Cross Roads and we are never disappointed ?)

Mark Reif

Aug 8, 2016

I have a 2016 MKX, was driving down 15-501 going north and going around the traffic circle it slowed down and then totally stopped. Some young people helped direct traffic around me. After a few minutes I was able to start the car again and get onto 15-501 exist, then the car did it againAnd got the car on the side of the road. It totally stopped wouldn't go. Called Crossroad Ford sinceI was in town. They told me to call a 800 number. It took about 15 minutes to get someone then they said they would have someone call me. Still just a few minutes from Crossroads Ford. Cake Ford again asking for help. They sent someone out , before he got there I heard back from the 800 roadside assistance. They said it would be about 1 1/2 to 2 hour wait. When the Ford salesman got to me he was able to talk to someone in the service area and we drove the car in. The service area was great. Once Crossroad Ford personally helped everything went well. They had to replace the throttle box, which was making the car stop. It was very unnerving when the car would stop in traffic on it's own. The car was only six months old and it just was in for it's 5000 mile check-up.

Susan Hamburg

Aug 7, 2016

We bought a 2016 Escape and took delivery soon after finding the vehicle online.Very helpful staff; very friendly.

Ronald Stewart

Aug 6, 2016

I have always been impressed with your service department.When I brought the car in and had forgotten to tell them of a problem I had with the 3rd brake light. I was pleasantly surprised when the young lady came in and told me that it was not working. I was happy they had checked.Ron S

Robert Lowry

Aug 5, 2016

i HAD AS SATISFYING AN EXPERIENCE WHEN PURCHASING AN AUTOMOBILE AS i'VE EVER HAD.MY SUGGESTION TO STAFF: CONTINUE TO TREAT PEOPLE AS I WAS TREATED.

Kevin Graves

Aug 5, 2016

This place is really fantastic now! They also match tire prices. I have all my cars serviced there and have a couple sets of tires for myself, plus sent friends down that were happy with their purchase too.

Linda Ryder

Aug 4, 2016

I really wasn't planning on purchasing a vehicle at this time.. but something made me go online to take a better look at the ford escape.. i liked what i saw and filled out the get a quote on your trade in part of the online page... i hit send expecting a quote but got a call from a salesman instead.. I made an appointment with Bill and was very pleased.. Not only was Bill helpful in getting me the best vehicle for me but did everything he could to fit it into my budget... I was very pleased with the friendeliness of everyone at Crossroads Ford in So. Pines. Thanks Bill for putting me in an Escape i love and for helping me.. My salesman was very personable and friendly ... I really appreciate all he did for me... I guess it was my time to purchase a vehicle ...

Donald Sylvester

Aug 4, 2016

John Bullard was very helpful in explaining details of the 2017 fusion. He was low key and did not pressure me to make a decision.

James Walker

Aug 2, 2016

F150 FX4 LariatService was timely and completeStaff was acceptableHard to get someone to answer the phone in service or dealership.A person to answer all the time would be better.

E. Herrera

Aug 2, 2016

Once again, our Crossroads Ford Service Department has set a new bar for showing their customers "Love". We are always blown away by the character of all who work there. Every team member in every capacity displays Ford's integrity first, service before self, and excellence in all that they do values, not by chance those are the same core values that the US Air Force builds its Airmen on. Even in the sweltering heat during my visit, while I was able to escape to the air conditioning, the service staff and mechanics were battling the brutal temperatures. For the safety and well being of your dedicated team, I highly recommend facilitating a more temperature conscious work environment possibly through the strategic placement of large fans. On an episode of Undercover Boss I saw recently, the CEO was working in the loading docs in 100+ temperatures, because of that experience, he created a new policy to provide sports drinks to replenish electrolytes and cool their core temperatures, that small conscious act of kindness increased his workers well being and ultimately their productivity. Proving your commitment to your team will surely increase the commitment to your customers. For that we thank you. God Bless you all: Anne, Tim, Evan, Brandon, in Sales Deborah, Tommy, Chris, and of course Mack Parrish. Our Family.

Michael Griffin

Aug 2, 2016

2016 Ford Escape. The service was great on purchase. I'm a repeat customer of this dealership. Customer service & accountability are two of the biggest reason that I continue to patronize Cross Roads of Southern Pines. Honesty, dependability, & accountability all the time, every time.

Lori McElroy

Aug 1, 2016

Knowledgable staff, friendly and helpful. Asked for new brakes but they weren't needed. It is good to know I won't be charged for something I don't need! No hidden agenda and I appreciate that.

Ruth Sargent

Jul 29, 2016

Staff was very helpful and my service was completed in a timely manner. I had a recall issue corrected. great Service Dept. Thanks Ruth Sargent 2007 Mustang

Van Weidenkopf

Jul 29, 2016

Our service technician was very professional, knowledgeable and courteous. A job well done! Thank you!

Pamela Bradley

Jul 29, 2016

Could not be easier or more convenient to have my Ford Escape serviced at Crossroads in Southern Pines. The staff are friendly, they do good work, and the service department keeps me coming back to buy my cars at Crossroads.

Linda Bruening

Jul 25, 2016

The dealership's service department was very busy the day I was in but still they were very helpful and expedient as usual.

Miriam Jones

Jul 22, 2016

My experience was good. I always like going to Crossroads Ford in Southern Pines because service is always efficient. I trust them to service my Ford Escape.

Sarah McElroy

Jul 22, 2016

Excellent Service! Always quick and professional. Would highly recommend.

Ms. Davis

Jul 20, 2016

Employees are very professional and nice! I could make an appt., service was quick and the price was great!

Christy Forrest

Jul 20, 2016

the replacement of the throttle body was excellent. The appointment was convenient, and timely.the part was available so that my car was safe to drive on the July 4th holiday weekend.

Holden Neff

Jul 19, 2016

They did a great job, as usual. We take our vehicle there every time and they always do a good job.

Paul Nicholas

Jul 11, 2016

Staff, especially Ron Bundy, did a great job delivering a beautiful 2016 F-150 (King Ranch) that I found on the Crossroads Ford web site. All aspects of the purchase went smoothly, including the addition of spray-in bed liner, tonneau cover, and interior/exterior protection package.

Joseph Rasmus

Jun 25, 2016

The financial manager needs pay attention to detail & actively listen to customers when they speak. Salesperson has done an outstanding job this time as well as last time

Ramon Santiago

Jun 16, 2016

The service is great. good people and friendly. Will continue to visit location. for all my auto needs.

Mel Grodsky

Jun 16, 2016

Nicest people and best service. Coming from out of town, they made me feel right at home. They are the best. Truck fixed and running perfectly.

David Bumpus

Jun 16, 2016

Ann got me in for a battery replacement on my Ford Fusion and I was out the door in less then an hour.

Carl Nines

Jun 10, 2016

The experience was the same as usual , [ EXCELLENT ].From the service manager to the writer to the technician !!!!

Joy Smith

Jun 10, 2016

Very fair cost on a truck repair.....very quick too

Larry Beck

Jun 7, 2016

Great service! And very courteous and knowledgeable staff!

GB from Texas

Jun 7, 2016

Dealership provided professional service and fast service.

James Nigh

Jun 7, 2016

Everything went great. Even though they were busy they got me going quickly.

Jody Rodriquez

Jun 6, 2016

Best service and dealership I have ever been to!! Keep up the great work!

Richard Sarno

Jun 4, 2016

The service department at Crossroads Ford is top notch. My Service Advisor, Evin, is very knowledgeable and delivers what he promises. The work is always done right and on time.

Betty Cameron

Jun 2, 2016

I have been doing business with this dealership for over 13 yrs. As a woman, I have always felt comfortable with the service department and have always been satisfied with the extraordinary service I have received. Evin, Anne, Ken, and George are the best! I have gotten to and from work with the great courtesy ride service and the good repair service has always proved to be top of the line!! 2011 Ford Taurus is my current car.

Terry Weaver

Jun 2, 2016

Evin, my service advisor, was professional, courteous and treated me well. It took a little longer than we thought but all is well. Thanks

John Frohock

May 26, 2016

Brought in my 2016 Edge for its one year service. Have only 8800+ miles but want to take good care of it. Was a walk-in but it was ready within the time promised. Gave me just enough time to visit with the GM, Sales Manager and my Salesperson. Been a customer since 2012 and the staff is always very friendly.

Adrienne Trimboli

May 24, 2016

Friendly and affordable. Very happy with service quality.

Wayne Degeere

May 24, 2016

My 2012 Ford Escape serviced On the 20th of May 2016. The Crossroads Ford Service Representative, Ms. Melisa Harward, was very polite, helpful and informative and got me in and out within forty minutes, even with it being during lunch time. Thanks, keep up the great work...

Joseph Sciulli

May 23, 2016

Lincoln MKZ...rides like a dream. The demo was a thorough explanation and opportunity. The dealership was interested in helping me purchase my vehicle without the "bad image" pressure of traditional sales/dealerships.

Tamara Mcneill

May 23, 2016

Great customer service. Very kind, caring hard working staff

Keith Dunbar

May 23, 2016

Ann was the service rep. You are very fortunate to have her. She is truly dedicated to her job and is exceptionally customer oriented.

Ellen Jordan

May 19, 2016

I have a 2015 Ford Edge, bought late November 2015. This was my first service.I particularly like Ann Bell, who is very, very efficient, helpful and nice! One otter thing...on March 22, 2016, I was "rear-ended" at Pinehurst traffic circle, fortunately not my fault, so other man's insurance covered everything. I went immediately to Crossroads in Southern Pines to ask where best to get body work done. You recommended Greg Brown at Southern Pines Paint and Collision. He is terrific in so many ways. My car was repaired beautifully. I would not have known about Mr. Brown had you not recommended him.

Nicholas Reed

May 18, 2016

This was my first new car buying experience, and it was excellent. My salesperson helped me find the truck that fit my needs, and worked hard to find a financial plan that fits my budget. I was at the dealership until 8 pm. The staff at Crossroads arrive early, and stay late. They were very helpful in helping me pick my first vehicle. I would definitely recommend them.

Lewis Freedman

May 13, 2016

YOUR SERVICE TEAM WAS THE MOST PROFESSIONAL OF ALL THE PLACES I HAVE HAD CARS SERVICED.THEY HAD NO IDEA WHO I WAS, BUT I FELT LIKE I WAS PART OF THE FAMILY. SPECIAL THANKS TO ANN BELL AND EVIN MYRICK. YOU GUYS ARE THE BEST. FINALLY MADE IT HOME LAST NIGHT. WILL CALL MONDAY TO DISCUSS SUNSTATE SITUATION IF THEY HAVE NOT REACHED OUT TO YOU.AGAIN, THANKS FOR EVERYTHINGLEW FREEDMAN

William Ours

May 13, 2016

Good folks, no run around. Worth the drive from Charlotte

Donald Futrell

May 11, 2016

The sales and finance staff were very professional and courteous. I would defiantly recommend Crossroads Ford to anyone looking for their next vehicle.

David Strope

May 10, 2016

I purchased a 2016 F150 Super Crew truck from CrossRoads Ford Lincoln Southern Pines. The process in making the purchased was great, easy and very professional. Today I had my first scheduled servicing of my truck the first of three (3). The process was quick (less than 1 hr). I am very pleased with CrossRoads team.

Melissa Williams

May 10, 2016

My experience with CrossRoads Ford Lincoln of Southern Pines,INC. Was very satisfying. Everyone was friendly, helpful, and professional. My salesperson, Bruce Blakely, was wonderful. He never was pushy like most people.

Crystal Greene

May 10, 2016

Great, fast service. I will definitely check out Crossroads when shopping for my next purchase!

Edward Aschliman

May 10, 2016

I needed a new battery. Cris sent a sales lady with a portable charger thus eliminating the need for a tow truck. This is service which the service ( could not seem to provide. Sales certainly out did service.

James Covington

May 7, 2016

All employees were very kind. Would not think of taking my Mercury any where else.The guy found a filter the first time I took it to you after your company took over that from whatI gather had never been. Cleaned. For that I give you a big 10. I did

Tracy Whaley

May 7, 2016

It was fantastic! Everyone was super! They not only treated me with respect they treated me like family. My sister, our dachshunds, and I went to Southern Pines to ick up something and stopped by the dealership because I had been in an accident. I not only left with a car but I feel that I left with an extended family. My sister has them looking for a car for her to purchase!

Arturo Romero

May 5, 2016

All the staff were professional and friendly. Deirdre was especially helpful with providing a loaner car when repair required more time.

Donald Dumville

May 5, 2016

Everything went fine. Ann in the service was very helpful and kept me informed as to how the work was going. A new part came in earlier than was anticipated, and put in quickly. The staff has always given us the best of service. I no longer own the car. Thank you.

Walter Jennings Jr

May 4, 2016

completely satisfied and willing to return for additional services

Dwayne Nusbuam change to Duane Nusbaum

May 4, 2016

NC InspectionAs Usual Ann Bell was helpful and is my prime contact at Crossroads for service.

Paul Kocic

May 4, 2016

I brought my 2013 Escape SEL in for a regular service and I am thoroughly satisfied with all aspects of my experience

Scott Carlson

May 3, 2016

I worked on a concern with the service manager and he spent time with me to ensure it was addressed and he had a plan in place to prevent it from becoming a concern for future customers.

Mary Klein

May 3, 2016

Anytime I call they schedule me immediately. The staff is very friendly and always answer my questions. The service department is awesome. I never worry about my car because I know it's well taken care of at Crossroads!

James Monk

May 3, 2016

I recently purchased a F-150 in the Lariat trim. I don't have quite 500 miles on the truck but I couldn't be happier with it, Crossroads Ford or Mike Thomas. Mike sold me the truck I wanted and at the price I wanted. I have not had to use Crossroads Ford service department as yet but if the service is anything like the sales department, then taking the truck to Crossroads Ford for servicing should make for an excellent and friendly experience.Jim Monk

Eva Williams

May 3, 2016

My experience at Crossroads Lincoln was a very pleasant experience. The salesperson was professional, not pushy, and very helpful in trying to meet my needs in purchasing the Lincoln MKZ 2016 that I am enjoying. Every person I encountered was friendly and businesslike in their dealings with me.I would return if I needed to purchase another car.

Glenda Graham

May 3, 2016

Josh in the service department is very customer oriented & professional. He calls to follow up on service which no one from Crossroads has done in the past. After the online review with Ford.com which was not favorable, The only service employees that were friendly was Josh and the Service Manager. This is NOT good. Every dealer needs a service department and if customer's don't feel comfortable; unfortunately they will take their business elsewhere. I was a long time customer with Bill Smith Ford and he made the customer feel important. I hope to have as good a relationship with Crossroads Ford.

Jay Clark

May 3, 2016

Great service,quick courteous and efficient.I was in and out in less than an hour in their express lube.I think they are great.

Raymond Peters

May 3, 2016

always courteous and professional. clean customer center.

Kenneth Brickman

May 3, 2016

What I needed done was accomplished quickly and efficiently. While Crossroads is certainly a major dealership across our region, I am always treated like a member of the family. You get that down home feeling that you used to find in small hometown dealerships. It is the kind of place where everyone knows your name and values your business.

Ernest Sacchi

May 3, 2016

Your waiting room is outdated and needs an update for the customers.

Britney Packard

May 3, 2016

The service staff was very considerate and helped explain why a certain problem was occurring to my 2014 Ford Edge

Michael Bryant

May 3, 2016

This dealership is fast and courteous. They won't do any work that isn't really needed. We always get great service and will keep going back!!

Joy Smith

May 3, 2016

I bought my 250 at this dealership and also have my 150 serviced here.

William Croft

May 3, 2016

Owned a Lincoln LS for 14 years. You helped keep it running until we could buy another. Thanks!

David Jones

May 3, 2016

Service Dept. , Ann was especially helpful. Well done all around. Thanks to all involved.

Norman Sweeters Jr

May 3, 2016

Service is always accomplished in a prompt and professional fashion, and the staff is friendly and courteous at all times.

Mattie Jones

May 2, 2016

I am very pleased with the excellent service that was provided to me. Melissa made sure that as always I was in and out in a timely fashion. It is always good to know that I can get my car serviced without having to spend several hours waiting.

Sonny Upole

May 2, 2016

Josh was excellent in the service dept., he did what he said and was right on time!

Joan Montgomery

May 1, 2016

I was delighted that the helpful sales man was able to locate a Ford Edge in Ruby Red Metallic for me. I am loving driving it. Thanks!

Robert Martin

Apr 29, 2016

Technician caught some problems that I was not aware of. These were safety issues that needed to be resolved.

Andrew Rueb

Apr 29, 2016

Excellent service for my two Ford products for the past 15 years.

Brian Criswell

Apr 29, 2016

As always, continued excellent service and friendly staff.

Betty Cameron

Apr 29, 2016

Always satisfied with the service! Anne & Erin are the best!!! Courtesy car kick up & deliever is also the best and courteious.

Carolyn Crenson

Apr 29, 2016

We purchased a Ford Edge Titanium. We had the "best" salesperson ever, Ross Cooke. We have already recommended him to friends. The overall service was outstanding. this is our first Ford in many years and we were very impressed with the whole process. Happy to be with the Ford family!

Rose Ball

Apr 29, 2016

The people at the service desk are wonderful! Thanks

West End Presbyterian Church

Apr 29, 2016

We needed a 15 passenger van with dual rear wheels for safety of our passengers. Ford makes the only standard van and they are very scarce. Crossroads Ford found one at a dealer in Va. and traded another vehicle for the one we wanted, sent a staff member to deliver the exchange vehicle and get the one we wanted and delivered it very promptly.

Gordon Rednour

Apr 29, 2016

Service was for state inspection. It was done quickly and efficiently. Ann Bell did a great job on getting our Explorer in quickly and delivered the keys to us in the new car showroom where we were making arrangements for a new Explorer with Mike Thomas who also does a great job.

Richard Jones

Jan 12, 2016

Appt time was 10:00am, car was taken back for repair immediately, fixed within a hour. Very pleased with the service.

Tamara Mcneill

Jan 10, 2016

I had a great experience. The only problem I had was on one tire the top to the air stem was left off. Other than that all was extremely good experience.

Jim Epting

Jan 6, 2016

This trip in was for four new Michelin tires for wife's BMW X-5. Ann Bell took outstanding care of us and everything was spot on perfect, as it always is with her. She is a champ and a huge asset to your service department. As far as I am concerned she is the face of professionalism at Crossroads Ford-Southern Pines.

J

Jan 4, 2016

My experience with the purchase of a new set of tires for my Ford Fusion was great. Evan assisted me in the purchase of the tires and the service department did an excellent and speedy job.

Cecil Mcintyre

Dec 30, 2015

It was very easy and quick. The service that I received was what I requested and completed in a timely manner.

Benjamin Denton

Dec 30, 2015

The vehicle was dropped off and service was completed on schedule. This was a recall issue with our 2015 Mustang. Excellent customer service!!

Amy Mcdonald

Dec 30, 2015

The service department staff is very friendly and helpful.

Dominic Camasso Iii

Dec 30, 2015

Outstanding service. Quickly diagnosed problem and had it fixed in Record fast time !!!!! LOVE my MKX ?And we LOVE the mustang too- vroom vroom ?

Shanda Howell

Dec 29, 2015

We enjoy each visit for the maintenance of my car. The staff is extremely friendly and helpful. We love how they remember us each time we come in.

Michael Nixon

Dec 29, 2015

The mechanics and staff at the Service Department were extremely helpful and professional.

James Sanford

Dec 28, 2015

I have been returning to this service department now for 20 years. I have always been very well served and taken care of. As I sat in the waiting room on my last visit, I did take a moment to reflect on all of the changes I have seen over the years. There have been changes in people, decor and ownership, but the quality in service has remained the same. Thank you for taking good care of me and my vehicles for these 20 years. I look forward to many more!

Stuart Fields

Dec 27, 2015

Advised repair under power train warrantee and met expectation

Robin Horton

Dec 25, 2015

As always it was a pleasure to get my oil changed !!! Evin was great and the cashier (of whom I always forget her name) was just as pleasant as ever !!! I wouldn't take my Ford anywhere else. I usually go early in the morning but I didn't make it there until 1:30 ish and the waiting room was packed so I thought I would have to wait a little longer but NOPE was done in what seemed like no time at all!!! Thanks again, see you in 5,000 miles !!!

Caleb Riddle

Dec 22, 2015

I was upside down in a vehicle from another dealership and everyone at crossroads ford went above and beyond to get me into a vehicle that was actually the right fit and price range for me. I will definitely recommend them to anyone who needs to trade or purchase a vehicle.

Robert Thompson

Dec 22, 2015

Ross was completely professional while delivering service with a personal touch. He was knowledgeable and informative, without being pushy.

Carolyn Mitchell

Dec 22, 2015

My 2013 Lincoln MKS suddenly lost power as I was on my way home from visiting my mother. I had to pull onto the side of the road. After several attempts to restart, I called roadside service using the toll-free number provided in my owner manual. The car was towed to Crossroads Ford in Southern Pines NC (which is where I purchased it). This was on a Saturday and I was left without transportation. Fortunately I was near my home and my son picked me up. On Monday, I communicated with the service department staff who were able to give me a loaner vehicle, but I was also informed that the time of my receiving my car was unpredictable due to the business ahead of me. Sad but understandable. Good news! On Tuesday, I got a call that I could pick my car up; it had been repaired! The throttle had to be replaced,. Better news: I didn't have to pay for the repair! GOOD JOB GUYS!! I love Crossroads Ford Southern Pines!

Rick Cowan

Dec 22, 2015

It was quick and easy to visit the fast lane, I have service dollars that I enjoyed using to service our 2014 Fusion Hybrid. I even wondered over to the coffee bar and sparked up a chat with Ross in Sales, I have truck fever, but I escaped before my impulsive instincts could set in. Always a nice time to visit with our friends at Crossroads Southern Pines. To all, a very Merry Christmas. The Cowan Family.Facilities - its time for a make-over at Bill Smith/Crossroads, antiquated furnishings, flooring, etc.

Barry Stabile

Dec 21, 2015

with my rewards I got a free service. great!!! the service is always quick and efficient and the staff friendly.

Rivan Harter

Dec 21, 2015

Very helpful, very professional and efficient service.

Benjamin White

Dec 20, 2015

Made appointment, brought in for inspection,Work was done.

William Baron

Dec 19, 2015

SRX, Good sales person, easy to work with as was the sales manaer

Frank Grimm

Dec 19, 2015

Ann and Evan are amazing. This time Brandon worked on my vehicle and did great. I got loads of attention and a military discount on parts. You have a client for life! Ill also buy my kids' cars there when they get a bot older.Merry Christmas,Frank Grimm

Ashley Lester

Dec 18, 2015

You have the best customer service, and you do fantastic work. I couldn't be happier.

Cheryl Fox

Dec 15, 2015

I still appreciate our salesman Ross Cook. Excellent follow up. My service experience was excellent. They got me in at my appointed time and finished earlier than promised.

Thomas Williams

Dec 12, 2015

After washing and service the auto headlamps were not turned on. I assumed they were and later that evening I discovered they were not, which potentially could have led to a serious accident. The service was performed on my Loncoln MKZ.

Robert Tweed

Dec 11, 2015

Ann Bell is always very cooperative and very helpful.

Frank Pacifico

Dec 11, 2015

excellent timely service on my 2004 F-150. very friendly customer service. I'll be back.

Larry Morrison

Dec 8, 2015

No appointment....took my Explorer right in...no waiting....that is the main reason I use Crossroads Ford...Tim Garner and staff always provide excellent service....Thanks again...

Peter Latham

Dec 7, 2015

Good job as usual...customer service- oriented and courteous.

Kathleen Allen

Dec 7, 2015

Fast in, fast out. Good communication. Even says he will price match for new tires when I'm ready.All is well.

Norman Sweeters Jr

Dec 7, 2015

The service was swift and the staff their usual, friendly folks. No complaints!

Brian Criswell

Dec 4, 2015

Service is always excellent and can always rely on customer satisfaction.

Donald Yow

Dec 3, 2015

The staff is very helpful, especially Evan Myrick. He always greets us with a warm smile and the greatest respect.

Arnold Bottoms

Dec 2, 2015

I was pleased with this service visit. My first car was a 1956 stick shift Ford Station Wagon. My next car was a Buick. In 1972 I went to Mercedes Benze cars (Diesels). I am pleased to report my purchase of a 2013 Ford Taurus is the best car decision I have made in 59 years of driving. From buying to servicing my car at Southern Pines CrossRoad I have been extremely pleased with my purchase.

Timothy Kline

Dec 1, 2015

The service was as expected. What I did notice was how much out of the way the service staff went for customers who were elderly. While I was there they check to see if an older lady's inspection was due (she could not remember). It was and they inspected the vehicle on the spot. Another gentleman needed a ride because he had to leave his vehicle but he also had to go to the pharmacy on the way. The staff gave him a ride to the Pharmacy and then home. This is why I come here. They go beyond what is expected but to them it is just part of the job.

Michelle Watson

Dec 1, 2015

Melissa and I think Ann? Were great, they had me in and out an in a loaner in no time. They had the work done in less time than they estimated, were cheerful when I wasn't, and the work done was perfect, car running like new.

Mark Phillips

Dec 1, 2015

Ann always does a great job. Clone her. Give her a huge Christmas bonus!

Thomas Alworth

Nov 30, 2015

SERVICE WAS DONE QUICKLY ON MY FORD EDGE. EASY TO GET APPOINTMENT.

Bill Pelekoudas

Nov 30, 2015

well done. very courteous employees. prompt service provided.

Jennifer Ludwig

Nov 30, 2015

My experience was great. I had a wonderful sales person name Mike Thomas that helped me with purchasing my 2013 fusion. He was great with helping me find a great car that would keep me with in my budget.

Thomas Durbin

Nov 30, 2015

I came in for the first service on my Ford Escape...did not have appointment...Josh McElroy was very pleasant and helpful, got me in immediately, and finished the service in very reasonable time...Crossroads is an outstanding dealership.

Brent Stark

Nov 30, 2015

I recently moved to the area, and needed to find a Ford dealership to service my older F250. I have found the technicians to be very knowledgeable and their staff is always very pleasant and helpful

Alicia Martin

Nov 30, 2015

Our Salesman was Keith Mercer and he greeted us with a warm smile, listened to our request, desires & limitations as far as the type of vehicle we were interested in and felt we could afford. He gave us options that fit these request that we had made and then explained the features and options of the vehicles to help us make a qualified decision. His professionalism, knowledge of the inventory & vehicles and his caring personality, made this a very plesant experience.We are very thankful that Keith is the salesman that worked with us and will recommend him and Cross Roads to our friends that are looking to purchase new or used vehicles. Keith is a wonderful example of all that CUSTOMER SERVICE is about.

Larry Beck

Nov 28, 2015

Very professional and courteous services in a timely manner

Brian Friday

Nov 28, 2015

Great job as always. Would like to see the owners spend some attention on the service department. Needs a remolde, new paint, more organization. The employees are great, but they need a cleaner safer place to work. Appearance goes a long way.Thanks for listeningMr. Friday

Edward Aschliman

Nov 27, 2015

Service was very good and fast, I did not have an appointment. I am very impressed The personnel were friendly and helpful

Steven Zickl

Nov 26, 2015

Great Service dept. You Go Ann Bell!!! Always helpful ,always spot on, never had a problem.

L Kent

Nov 21, 2015

I worked with Debbie but also several others in the office. EVERYONE was amazing and helpful. They went out of there way to make it an easy sale for me and an enjoyable time for my son. I couldn't have ask for anything better!!!!!!

Carolyn Little

Nov 20, 2015

staff was most cordial! Service was immediate and completed in timely manner.A friendly welcoming attitude of how may we assist you!

Alice Pardy

Nov 20, 2015

I drive a CMax 2013. The service that I have received since buying the car has been excellent and the folks at Crossroads are always helpful and friendly. Could not be more pleased with the Dealership.

William Kingston

Nov 19, 2015

My wife and I were extremly happy and satisfied with the car buying service and the car itself. This was my wife's 50th birthday present and Ryan and Chris went out of thier way to ensure that she received everything in the MKX that she wanted.

John Gamache

Nov 18, 2015

The staff in the service department are very nice.

Philip Couch

Nov 18, 2015

2015 Ford Fiesta ST. The service was friendly and completed on time, what more can you ask for?

Keith

Nov 18, 2015

The Service Department provided fast and courteous service. They completed the work within the timeline that was briefed to me. My 2010 F-150 needed a passenger mirror replaced and the Parts and Service department ordered the part and had the appointment scheduled the following morning for replacement. Thank you.

Lisa Lambros

Nov 18, 2015

TimelyGot points In/out in45 minutesFree wifi ?

Ben Tipton

Nov 17, 2015

Regular oil change service. Friendly staff and quick service.

Thomas Williams

Nov 16, 2015

The service was very good. My wife was a little disappointed in the way the car was cleaned. The windshield had some streaks on the glass. Other wise the service was great.

Paul Olson

Nov 16, 2015

This is the third vehicle we purchased from Bill Smith/Crossroad Ford and are very satisfied with both the sales and service departments. Rick Sarno is an excellent salesperson.P.S. Debby provided very helpful assistance during our most recent purchase.

Alice Mcneil

Nov 15, 2015

Have gone by the dealership several times for small problems. Staff was very helpful. ! was my Radio and all the different things it has to offer. and using my Navagitar system, actually I have been there several times with it and each time the staff acts as through it is not a problem to go over with me again.

Orlando Perez

Nov 14, 2015

Our sales rep, Bill Curtis, made the difference in our buying experience a most positive one. We bought a 2013 Ford Edge Limited, in Kodiak Brown exterior color n we are very, very happy with the vehicle n purchase experience! Bill Curtis is the consummate professional in customer service n possess superior knowledge of the vehicle we bought. Thanks Bill Curious, we appreciate you!

John Yerves

Nov 13, 2015

I like the service dept. very much ANN AND EVEN ARE A PLEASURE TO DEAL WITH I HAVE BEEN A FORD OWNER SINCE 2002 WITH BILL SMITH AND KNOW CROSS ROADS FORD, ALWAYS GREAT SERVICE THANKS GUY'S JOHN YERVES

William McRae

Nov 12, 2015

Super service department, always go back, am always treated well and the level of service is superior

John Donovan

Nov 11, 2015

Lincoln MKX service went fine without any problems..

Janet Nelson

Nov 10, 2015

came in to get a tire patched the hole was large and into the belts they moved the damaged tire to the rear axle and ordered a new tire installed it the next day

Betty Cameron

Nov 9, 2015

Great Service. Beyond expectations. Great valet service. Always satisfied. Customer for over 15 yrs. Evan and Anne are the best as well as the drivers, George and Ken!

Christina Adams

Nov 7, 2015

Ann in Servce is your most valuable asset!! She is always on point, knows the answers right away, and if always returns calls too!!Her confidence in how things flow there makes one feel that they have chosen the right dealership to be loyal to.She could run a small country!

Eric James

Nov 5, 2015

Buying a vehicle at this dealership was a wonderful experience. The sales consultant Rick Sarno was honest and upfront about everything that I asked. He did not play any silly car salesman games at all. I actually purchased my vehicle in less 6hrs. I am very satisfied buying from crossroads Ford in southern pines.

Paul Dziegielewski

Nov 4, 2015

Staff very helpfullllllllllllllllllllllllllllllllllllllll

John Mclure

Nov 4, 2015

Rick Sarno was extremely helpful, very well informed, and encouraging but not at all pushy... I purchased a 2008 Ford Escape with 95,000 very well maintained miles... I am a "happy camper" who received a very fair deal from Crossroads Ford in Southern Pines ...

John Parker

Nov 3, 2015

Mack and Tommy are just genuine and nice gentlemen who are interested in getting us the right product instead of making that quick sale. We felt very much at home in the dealership and will recommend others

Kitty Chavis

Nov 3, 2015

good!!!!. Was very cooperative, very nice. Thanks for your service.

Deborah Branson

Nov 3, 2015

The overhead panel that had broken (just fell on my head one day!) has been replaced. Thanks Tim Garner!

Randi Emberton

Nov 3, 2015

Your dealership has always been great in taking care of my F150. Ann and Tim are outstanding in making sure your taken care of and satisfied.

David Duncan

Nov 2, 2015

Service was prompt and very well done. Excellent customer service.

Bartley Reuter

Nov 2, 2015

Service for my Lincoln MKZ hasalways been courteous & satisfactory in all ways.

Clay Petero

Nov 2, 2015

I came in for an oil change and tire rotation. Was in and out in under an hour. Very friendly service staff. Great experience.

Henry Appell

Nov 2, 2015

Josh and your whole staff were fantastic.I spend a week every year in S. Pines and look forwardf to seeing you all.Thank you

Kathryn Mcintosh

Nov 2, 2015

The where courtesy, they did not talk down to me,the whole process was very smooth.

Diane Westbrook

Oct 30, 2015

60K MILE CHECKUP....ALL WENT WELL; FINISHED AHEAD OF SCHEDULE. GREAT SERVICE AS ALWAYS!

Julie Karner

Oct 28, 2015

Your service desk woman Ann, goes about and beyond every time I have been there with my Escape. The others could learn a few things from her. There has to be one SuperStar in every group.

Julie Brisson

Oct 27, 2015

I took my Mercury in for brake work. The staff, especially Evin in Service Department, is always friendly and helpful. The brakes were "bled", but that didn't fix the problem. A part had to be ordered, and I'll take the car back on Friday, Oct. 30, to get that put on. I hope it works.I like the folks at Crossroads Ford, Southern Pines, but was disappointed that the problem couldn't be repaired in one trip. (I live an hour away.)-Julie

Julian Carr

Oct 27, 2015

Prompt and efficient service, as usual. Especially Ann expedited the process. Your sales ought to emphasize how happy your customers are after they have put one hundred thousand miles on a car bought from your dealerships rather than the new gadgets on the latest models.

Ellen Jordan

Oct 22, 2015

I just left a long, very complimentary note but not sure it went through. I don't want to write it again! But I want you to be sure to know that your salesman, Rick Sarno, is terrific in every way! He was and still is most helpful, always available with a smile and lots of help which I need!

T. Mortenson

Oct 21, 2015

Everyone did a great job. Need to check wifi in waiting room.

Susan Hopkins

Oct 19, 2015

Always a pleasure to work with this group. Very professional and always pleased with the work done.

Peggy Helgason

Oct 18, 2015

Very good personal service during all the buying process.

Richard Bock

Oct 15, 2015

OType dmzGood sales personNoooooooooooooooooo more to say.

James Duers

Oct 13, 2015

I purchased a 2014 Fusion recently and the rear vent assembly needed replacement. The service department scheduled the appointment in a timely manner, including ordering the part, and completed the work to my satisfaction.

Brian Criswell

Oct 13, 2015

The service managers & staff were very professional & courteous. The work performed was completed before the original time.

Jack Mcvey

Oct 12, 2015

In for routine oil change. No appointment needed. As usual Ann took care of me.Do not lose Ann, she is a gem & true asset to your operation.Jack C. McVey

Kenneth and April Hughes

Oct 11, 2015

Both Bill and Tony were amazing to work with. They were both very professional and no high stress selling tactics. Staff was very pleasant and honest. I have already shared my purchasing experience with all my friends and family. Definitely will return in the future.

Frank Kempf

Oct 9, 2015

Great service from great people. I had an appointment for a complete service and was taken in when I arrived 30 minutes early.

Johanne Kellam

Oct 9, 2015

Debbie was great! She was very helpful from beginnng to end, she has great Customer Service! I recommend this dealership over any other! I live in Sanford had stopped by that Ford lot first but was not greeted by anyone :( I work in Pinehurst most days & decided to stop by the Southern PInes & I am so thankful I did> I love my new Focus Hatchback!

Alice Pardy

Oct 9, 2015

I own a 2013 CMax. When I received Ford Crossroads Birthday coupon in the mail, I made an appointment to have the work done on my car. The work was done promptly, the staff is alwayscourteous. I was very pleased with the service.

Nicola Arena

Oct 9, 2015

Purchased new fusion and traded 2014. Took weeks to get a refund check. Had to make a special trip to clear up confusion. Communication after the sale could have been better.

Wayne Teems

Oct 5, 2015

everything was just fine - simple inspection. Ann was very helpful as always

Steven Zickl

Oct 5, 2015

Ann Bell is one of the BEST service writers I have had the pleasure of doing business with, she's prompt and is honest and has fixed all the little problems I've incurred with my 2014 Escape from day one till now.. sincerely Steven Zickl

John Griffies

Oct 5, 2015

Everyone was very courteous and service was expedient. thank you

Selma Schwartzbach

Oct 5, 2015

Service fast, accurate, couldn't ask for more on a rainy day.

Rose Marie Heustess

Oct 5, 2015

I purchased my Ford Escape here last October and they have been great each visit for oil changes and a recall. Ann was wonderful!

Richard Allenbaugh

Oct 4, 2015

The service department staff is always exceptional. The two that I rely upon for advice assistance and personal care at the front desk are Evan and Ann. They have stood us for caring service over the years. Mike Thomas is our salesman whom we have depended on over the years for our multiple car and truckurchases.

Matina Dwyer

Oct 3, 2015

2015 Ford Explorer; service was great & staff always very friendly & helpful!

Alan Birchler

Sep 30, 2015

My Taurus was brought in for an oil change and State Inspection. I made a reservation for this service one week in advance and I was served promptly.

William Martin

Sep 29, 2015

very easy to work with and super nice and bible believing people

Jerry Marshall

Sep 29, 2015

The staff was friendly and professional, and the service provided was timely and thorough.

John Glyder

Sep 28, 2015

Both Chris (sales manager) and Mike Thomas(salesman) were courteous and professional in all aspects of the sales experience. They made every effort to provide an outstanding sales experience.

Jimmy Paulk

Sep 28, 2015

I got my appt. right away & it was completed on time as requested. Melisa, my rep. did an excellent job of tracking down the part needed and keeping me informed of the progress and completion time. However, I was not told about the "Tire Inflation" warning sign being on and what that meant. I found out later it meant that my right rear indicator needs to be replaced. That could have been work for your business had I known then and was informed of it. But, overall I was very satisfied with the service I received. I would recommend doing like many other dealerships and the AAMCO folks do by offering a vacuum of the interior upon completion of the service. That would be a nice incentive & bonus for your customers. All the best, Jimmy Paulk

Barbara Reining

Sep 28, 2015

Nice friendly people. Keep you in the loop on what is happening with your car.

Aj Alston

Sep 27, 2015

I was very pleased to find out the estimate given was twice the price of the actual repairs. Thank you Awesome Ann!

Mrs. Jackson

Sep 25, 2015

I accidentally missed my appointment time by 20 minutes, and the service manager was very nice about it. I really appreciate that.

Pete Thingstad

Sep 24, 2015

You take great care to put floor mats down. Could you please remove them when done?

Melvyn Tucker

Sep 22, 2015

I am exceptionally pleased with my new Escape, especially the fact that I can easily enter and exit with ease. The personnel involved in my purchase were professional, knowledgable, and ultra pleasant. Thanks to all.

Carl Nines

Sep 21, 2015

The staff was very helpful and courteous, they located and repaired the problem in a prompt manner.

Amber Deaver

Sep 21, 2015

I have been bringing my car here for alittle over a year. They are always quick qith any fixes i need

Paul Bratcher

Sep 20, 2015

I went to the dealership just looking for information, what I found was a place that I loved doing business with. the experience was great, there was only one hiccup....the license plates still have not come in and it has been over a month now. I have called several times and have been told that it will be taken care of but that is still to be seen. I am now told that Monday 21 Sept it will be taken care of. We will see. My Salesman (Galo) was awesome, best I have ever dealt with. I would have given excellent marks the license plate hiccup has disappointed me.

David Devore

Sep 19, 2015

The service was good and I was taken care of in a professional way..

George Hillard Iii

Sep 19, 2015

The only reason I would not recommend Crossroads is the number of repetitive surveys that willfollow, to include more if I don't answer one. A simple service is a simple service. Change oil.You either do it or you don't.

James Ferguson

Sep 15, 2015

I came in for an oil change and a state inspection. your staff added things at no charge that made my service visit an impressive effort by the staff. They were friendly, informative and extremely efficient.

Renate Mowery

Sep 12, 2015

Service was fast and everyone was very helpful and polite.

Walter Weeks

Sep 10, 2015

Staff was courteous and pleasant and work was done in very timely. There was a minor issue dealing with discount coupons but CRs made good on it when I returned with the e-mail and a copy of the coupon.

Veronica Sandstrom

Sep 8, 2015

The staff was friendly, fast, and did an excellent job, as they always take care of my needs.

Bill Frye William B. Frye

Sep 7, 2015

I usually deal with Evin Myrick in the Service Dept. and he is always very professional and courteous. He always takes very good care of me and the service is always prompt.

Keith Harris

Sep 6, 2015

Great service with excellent appointment process that was hassle free and easy. Appointment times were flexible and worked around my work schedule

Robert Brown

Sep 5, 2015

Great enjoyed working with all the departments and had a pleasant experience when purchasing a new vehicle

Victor Allen

Sep 4, 2015

Service was great, fast and friendly. The waiting room is great, keep the coffee and water.

Stephanie Hillard

Sep 2, 2015

A smiling Ann was there early to receive me and my Fusion Hybrid at 0730! By noon I was back in my car with a good report and a credit that was applied to the bill. What more can anyone ask? Thanks, Stephanie Hillard

Jim Epting

Sep 1, 2015

No complaints; Crossroads Ford - Southern Pines is staffed with professionals and the service shows it. Ann and Evin take great care of me and I appreciate it. Respectfully, Jim Epting

Michael Regan

Aug 31, 2015

Purchased 2015 Ford F-150. Totally satisfied with every aspect of purchase. Sales consultant Keith Mercer did a great job helping me and my wife with everything. Even got to meet Alan Boyd day of purchase, we discussed our dogs mostly.

Wilma Waldron

Aug 30, 2015

My only issue was we had an appointment for 10:00AM for an oil change. This oil change took more than two hours. I thought the reason or an appointment was to keep the waiting down to a minimum. I have never waited more than an hour for any oil change.

Harvey Kimsey

Aug 30, 2015

We have had our Lincolns serviced at Crossroads and Bill Smith before them for many years. The service has always been excellent and the staff are friendly and helpful. The facilities are clean and comfortable and waiting time is reasonable,

Nicolas Day

Aug 29, 2015

The waiting room is stocked with plenty of refreshments.

JP

Aug 29, 2015

No issue getting appt when I wanted it. I arrived a few minutes before appt, and they took my vehicle in right away. The repair took less than an hour to fix at a fair cost. Good waiting room. no issues at all. Very friendly. I will come back.

Roger Nekton

Aug 28, 2015

As I told Ann Bell when I picked up our car.... Crossroads has made a wonderful change in attitude and speed of service. It was reflected in the waiting room as people , now, are interacting, conversing and speaking positively about their stay waiting for their vehicle. I am sure the previous owner was fine, but CrossRoads has made a difference.

Albert Reeder

Aug 26, 2015

Great people. Good service. Fair prices. What more can you ask for?

Sandra Butler

Aug 25, 2015

everything was great. Very fast service. Everyone was so nice.

Albert Daniels

Aug 24, 2015

The service from Crossroads was good and quick. I will go back for my next service.

Anne Marchand

Aug 24, 2015

Everyone was very helpful and with Josh's help, we saved almost $100 by becoming Advantage users.

Schwartzberg Neil

Aug 23, 2015

EXCELLENT QUALITY SERVICE WITHOUT AN APPOINTMENT . SUPERIOR QUALITYREPAIR

Eve Eskie

Aug 22, 2015

Bought 2015 Escape.Ross was great Very accommodating and knowledgeable.

Harold Mcadoo

Aug 22, 2015

Very courteous and took care of my problem.I HAVE TOTAL CONFIDENCE IN THIS DEALERSHIP.

Ronald Milam

Aug 22, 2015

Great experience in buying my 2015 Lincoln MKX. Debbie was very helpful in the process, she is very professional and shows great concern for the customer.

Tammy Thompson

Aug 20, 2015

HAD NO APPOINTMENT , WAITING FOR MY OIL CHANGE AND TIRE ROTATIONEXCELLENT SERVICE

Jennifer Tomilin

Aug 18, 2015

As always the service team was very knowledgeable and helpful. We had our Truck broken into, the keys were stolen and we need the locks rekeyed, and they knew how nervous we were about the possibility of a return visit from the criminals to steal the truck. They told us to bring the truck in right away and they would take care of it while we wait. Again this is a great team. We have been pleased and more than satisfied with this service team since we bought the truck 3 years ago.

Frederick Meyer

Aug 18, 2015

It was inspection. Done efficiently and pleasantly.

Mary Mcneill

Aug 18, 2015

Crossroads Ford's staff are very friendly and helpful, the waiting room is quite comfortable and has beverages and snacks available, and the service to my automobiles has always been excellent.

Michael Young

Aug 18, 2015

Pleasant communications. Effective service. Prompt attention.It would be nice to not have to listen to a TV.

Elizabeth Riley

Aug 18, 2015

I saw there to have my vehicle fixed great customer service. It was fixed right away even though they had to get the part. Also gave me a ride home !!!

Kathleen Allen

Aug 17, 2015

No appointment. Took me in right away. Comfy waiting area. Good communication. Quick service. All just great.

Kara Webb

Aug 17, 2015

Excellent customer service! The manager even price-matched for me to ensure the best deal and then turned in my Michelin rebate form so I didn't have to worry about it. I'll be bringing in my other vehicles from now on too!

Carol Peters

Aug 15, 2015

I had made an appointment but was 20 minutes late and had to wait awhile. No big deal as it was my fault

Jill Yurgeles

Aug 15, 2015

Traded in a 2012 F150 towards a new 2015 F150, experience was great, Debbie is always going above and beyond to make things work, answering all my questions.

Cathleen Pritchard

Aug 13, 2015

I was particularly pleased with the service I received on August 11, 2015 because the problem I had been experiencing for two weeks with the Sirius radio vanished when I was within five minutes of the dealership. It was with great chagrin that I told Ann "You're not going to believe this but...". She talked with the mechanics and they decided to go ahead with an upgrade, much to my relief. The radio is working well and with luck will do so until the next time its software needs an upgrade. I bought my Focus hatchback two and a half years ago; it was my third Focus and we have also purchased a Mercury Mariner and a Masda Tribute from the dealership. I have been and remain pleased with the service department. Ann and Evan are always pleasant and helpful.

John Donovan

Aug 12, 2015

It was a pleasure to do business at Crossroads ford/Lincoln in southern pines

Pauline Taylor

Aug 12, 2015

we purchased a Lincoln MKZeveryone was helpful and we had a great experience

Greg Griffin

Aug 10, 2015

Had a problem no one else could figure out and your service department fixed it. Very pleased.

Carl Knauer

Aug 10, 2015

I was told when I called for a appointment for inspection that I did not need a appointment. When I dropped the car off the service man told me it would not take much time at all. I told him I would go to breakfast and pick the car up when I came back. I was probably gone about 30 or 40 mins. but when I came back the car was not finished and I had to wait another 20 minutes for it. It was o.k. but I thought it would be ready before that.

Jim Bos

Aug 5, 2015

Great service, quick in and out oil change with very friendly staff. Keep up the great work.

Ed Proctor

Aug 3, 2015

Excellent service. Really enjoyed working with Evan. He was professional and always treated our old van like it was a new expensive car.

Shari Zimmerman

Jul 30, 2015

I brought my Ford Ranger Sport in for a full service and state inspection. I had made no appointment - I just took a chance on getting in and getting it done. The service tech told me, "No problem." An hour and a half later I was paying my very reasonable bill and leaving. The attendants were extremely friendly, very professional, and prompt. I will recommend them to all who inquire. Thank you for the service.

Benjamin White

Jul 28, 2015

I have never had this vehicle serviced there before, but I decided to give it a try. I was notified that my batteries needed replacing and accepted the fee to replace. Everything was good although I just had my vehicle cleaned and I had to go home and wipe the grease of my truck. It wasnt cleaned up from dirty hands on the front hood.

Amanda

Jul 24, 2015

Staff was very helpful in helping me pick out tires--explained what the rating systems meant and what would be good for my car.

David Butler

Jul 21, 2015

excellent service, nice and friendly folks, good coffee

Stephanie Cook

Jul 20, 2015

Once I picked out a sliver 2015 Ford Mustang; Galo Biondi and his team started crunching numbers and gave me the best price on my trade in. I was greatly appreciative on how above and beyond they went to get me to the payments that I wanted. Their professionalism was stellar and I have already recommended Mr. Biondi and Crossroads Ford to many of my co-workers.

Kaycee Curtis

Jul 20, 2015

Awesome staff!!!! The whole crew always goes above and beyond to get the job done right.

Alice Pardy

Jul 19, 2015

Our vehicle is a 2013 CMax. I have always has very good service at Crossroads. The personnel are very helpful and always pleasant. I will be a loyal Ford owner.Alice Pardy

Robert Graham

Jul 19, 2015

I have had a number of vehicles delivered at this dealership. As always the vehicle was in immaculate and all details about the vehicle were fully explain to me before I took possession

Charles Watkins

Jul 19, 2015

Staff was helpful they told me when there was a delay an why. they did not just let me sit there wondering what was happening.

Charles Olech

Jul 19, 2015

mkx. Service and people were great. Very cautious and helpful

Morgaine Johnson

Jul 19, 2015

Had to bring car twice and they were very helpful. Car is still running good as of now.

Gary Marlar

Jul 19, 2015

Entire staff is friendly and customer service oriented.

Kelly Dove

Jul 17, 2015

I purchased my vehicle on June 4th and had a great experience. This was probably the best car buying experience I had ever had. My car began having trouble within the first 2 weeks. The throttle had to be replaced and was not under warranty. The gentleman in the service department was fantastic and I ended up not having to pay anything out of pocket. This was excellent customer service and showed you stand behind your product. Hopefully I will be able to begin to enjoy my car now that it is up and running.

John Staab

Jul 16, 2015

Very pleasant, friendly, no problems.nothing elseThanksJohn

Steve Barnette

Jul 15, 2015

The service advisor Ann is exceptional! She was courteous, informative and totally professional. We purchased the Edge at a different dealership but they treated us as if we had done business there. Would recommend this dealership on every occasion!

Norman Sweeters Jr

Jul 12, 2015

The usual quick service and friendly staff - plus reasonable price for the work - was greatly appreciated.

Ashley Lester

Jul 12, 2015

Your staff is helpful knowledgable and polite. Your service is speedy. You take great care of my 2011 Mazda 2 and I trust your work.

Adam Straub

Jul 12, 2015

Always consistent first class service -------------------

Gordon King

Jul 11, 2015

Friendly staff....they are always very helpful...don't have to wait long for service..shop area very clean!

Richard Osborne

Jul 11, 2015

The service department did an excellent job servicing my 2012 ford f250. Evan in service is alwaysvery helpful.

Richard Jones

Jul 11, 2015

Excellent service, great staff, very knowledgeable. Very friendly as well.

David Fleet

Jul 11, 2015

The service was spot on, and the employees were very courteous.

Jill Yurgeles

Jul 11, 2015

Always quick to service and helpful in explaining any issues.

Randi Emberton

Jul 11, 2015

I have a Ford F150 Pku. It was due for an oil change and tire rotation. Service was greatas usual. I was quickly in and quickly out. Everyone was friendly and very helpful.

Walter Jennings Jr

Jul 8, 2015

solved the problem which involved a recall..salesman was especially helpful.

Ramon Santiago

Jul 8, 2015

Always do an outstanding job. fast service.also explain in detail about the service

Jody Rodriquez

Jul 8, 2015

Absolutely the best dealership I have ever been to. I will not go anywhere else... Ever

William Noggle

Jul 8, 2015

This was a routine service appointment. Your staff was very accommodating.

Chip Peraldo

Jul 8, 2015

Fast service. Repairs completed quickly. Great job!

Shawnie Edwards

Jul 8, 2015

Service and oil change 15,000 miles on my Ford Mustang. Very impressed with the courteous, friendly and economical care I received. I will be back and recommend your dealership service to all my friends and family! Thank you!

Donna Caviness

Jul 8, 2015

Quick service. Love the transportation you provide to my job. Friendly staff.

Mark Phillips

Jul 8, 2015

This is a wonderful small town dealership with a responsive staff of sales and service professionals. I purchased three cars there and rely on their competent service department.

Raymond Peters

Jul 7, 2015

always a pleasure to have my truck serviced in southern pines dealer.

Eleanor (Ellie) Disney

Jul 7, 2015

I went in for a recall issue. It only took around an hour or so. Everyone is very friendly and helpful at this dealership.

Miriam Cunningham

Jul 7, 2015

Staff at Ford in Southern Pines, NC, followed through with warranty work. The final problem was a difficult to diagnose situation of mice/chipmunks gnawing on the wiring. Always courteous and explained things well.

Richard Thacker

Jul 7, 2015

Purchased a 2012 ford F-150 . Everyone I encountered that day seemed very professional in every respect.

Robert Nelson

Jul 7, 2015

I was on a road trip and stoped in for an oil change. I would highly recommend this dealer if i lived in the area. From the Service advisor to the cashier it was a pleasant experience.

Harry Beauchamp

Jul 7, 2015

The Service Department solved my problem of the motor surging while idling in less time than they had estimated. Evan was very good as he usually is.

Sterling Breed

Jul 7, 2015

I've filled out these reviews before and my opinion hasn't changed. Outstanding dealership and great staff.

Rosalie Demarchi

Jul 7, 2015

Friendly staff, great service. No problem using online coupon. Service completed when promised.

Sarah Mcelroy

Jul 7, 2015

The staff members I encountered were friendly and helpful.

Jim Sexton

Jul 7, 2015

Crossroads has always provided excellent service to my Lincoln Town Car and the service writer Evan is always helpful and respective

Brad

Feb 22, 2015

Truely professional. Mack Parrish and his team of experts walked us through a great buying experience. True to his word, we got a better deal than any other Dealer could offer on the eastern United States. Without question, I will recommend Crossroads Ford to anyone I know looking to purchase a vehicle.

UNHAPPY CUSTOMER

Jan 15, 2015

I took a truck to get repaired a simple thing that would only take 15 minutes to complete but they said it was gonna be a hour or so long and well when it was done it took them 30 mins max to be done with it and they charged me the full hour and on top of that when i got in the truck and drove away the belt started making the squeaky noise and before i went to get the thermostat installed the car was NOT making any noises but i don't recommend going Crossroads Ford Lincoln of Southern Pines i am not a happy customer because they over charge and do things to your vehicle to get you to come back to get it fixed so AVOID GOING HERE .

Upsetcustomer

Jul 22, 2014

Found what I thought was a great deal on a used Lincold MKX. Sent in my info only to be called later and told their was a clerical mistake on the website and the car was actually a lot higher. I checked a couple of days later and this price was still on their website. Sounds to me like this is a gimmick to give them your info so they can just blame it on a mistake. BAD BUSINESS!

quentin

May 27, 2014

There was a recall on parts for my expodition. I took it there, and set an appointment for a week later to assure that parts would be there. I take it a week later to the appointment to sit for an hour and wait all to find out they hadn't even ordered the parts. Then I was told they would contact me when the parts arrive. What was the point in the appointment? Why was I made to sit for an hour and then told there were No parts? Customer service is terrible. I would NOT recommend this place to any one! Get together"

Jb

Nov 14, 2013

Incredibly friendly, professional staff. Great service. Very very personable employees. Will go to them for all of my service work!