Used Cars for Sale at Crossroads Ford of Prince George in Prince George, VA

rohand901

Mar 12, 2014

My vehicle was brought here on a flatbed after the Fuel Pump quit on I-95 during a trip from NY to southern NC. Vehicle is a 2002 Mercury Grand Marquis. Staff was very professional and understood that until my car was fixed I was "Stranded" in Virginia. Within 3 hours they had the fuel pump and filter replaced and had me back on my way. The job did not cost any more than it would have ordinarily and the team went out of their way to ensure that I was a top priority. It was a pleasure dealing with the service department.

pedrocosme5042

Dec 2, 2013

Good price, a lot of patience, great team. Mario had to wait more than 3 hours while I get the best rate loan for my vehicle. Good for waiting.

MsRuben

Oct 16, 2013

I recently purchased a 2007 Sebring in June from Terry Corbin that I understand is no longer with the dealership (pretty odd he was gone a week after he sold me my car) but since I drove the car off of the lot, the check engine light came on after about 40miles into my 60mile ride home. I had to make my first payment after not being able to drive my car for weeks because you all kept it. After only a few days of having it, I expressed that I was not happy with the purchase and that I wanted another RELIABLE car! The piece of crap oldsmobile that I traded in NEVER gave me this much trouble. Will Nichols assured me that they would take care of the problem and after a long day of work yesterday (Which is 1hr 15min from home), I walk to the cold rainy parking deck so I can get in my nice warm car and low and behold...THE EXACT same issue with the check engine light and the car not starting! 4th time in 3 months!! Ive been very understanding but the fact that this keeps happening has made me very angry. I would like to know who can make this right. Crossroads Ford dealership sold me a lemon vehicle that I am highly dissatisfied with and I want another car that will not just decide on its own to not start when I'm trying to get home to pick up kids and go to an after school activity and meet with teachers. This has been a very disappointing experience especially the fact that you knew there your customer was unhappy with the messed up car you sold. The fact that the GM was pretty cold to me after voicing my concern made me realize that this business does not care! You did not care that this car has given me trouble since day 1. Is it your business practice to sell customers low quality cars?? It's taking everything in me to not go to some of my friends that work for channel 6 and 12 news and explain on national tv the situation you all have put me through. This is not fun, it's unfortunate and all you care about is the dollar that you earned on this purchase instead of how the customer truly feels and is impacted by these issues. Soon as I came in a few days later and displayed how unsatisfied I was, the right thing to do would have been to find something that would have made me happy. I realize that would have been out of character but someone needed to know how I felt about this situation. My car is back with you guys!! yay how fun is it to drive an hr out of my way so that you all can fix an underlying problem that the car probably had before I bought it. There is no way that it JUST HAPPENED to do this as I drove off of the lot and it was the first time. If someone was to ask me about buying a car...I could tell them where not to go!!

mb22

Jul 6, 2013

I had no end of problems. My Ford just started to stop for no apparent reason. I took it to other dealership service centers three times. Each time I was told they couldn't find the problem and turned it back to me. Then, when Rick Worst got involved he offered to drive it himself for a couple days. He was able to duplicate the problem. It turned out to be the computer. But finally after months and months of going elsewhere Rick was able to get my car fixed and back to me. Many thx Rick.

disapointed0613

Jul 1, 2013

I recently purchased a 2007 Ford Expedition from this dealership. Although there was a misunderstanding in the beginning "Happy" Turner was able to completely resolve all issues and concerns and left us feeling pleased with our purchase!

Jazzy4

Apr 25, 2013

My husband and I chose to go to Crossroads Ford as we were attracted by the tv commercial. I had looked at another dealership close to us but we decided to drive to Crossroads. We looked at 3 different vehicles on our first visit. Kenny Wingfield, our sales rep and Jeff Davis, VP/Asst. Mgr were professional and very friendly. Later,we received a call from "Happy Harry Turner" and it made us feel that they valued customer relationships. We waited 3 weeks to return and never felt any pressure at any time. We attended the Auto Show in March and decided on a Fusion.We returned to Crossroads to look and test drive the Fusion SE Ecoboost with the 1.6 turbo engine. We decided on the color, Ruby Red with Dune interior and the 2.0 turbo engine and it was not in inventory. It would have to come from another Ford location. In the meantime, I visited another Ford dealership and they could not beat the price we were offered at Crossroads Ford. Kenny and Jeff made us feel "special" and they wanted to do everything to satisfy us. No doubt, they definitely value customer relationship. I feel that I am not ony a customer but a friend. We owned 3 Ford vehicles from 65-79 and have owned six Generl Motors cars over the last 32 years. We love the design, the power and the comfort of our Fusion and look forward to driving it for a number of years.We highly recommed Crossroads Ford and the Ford Fusion. Just drive one with the 2.0 turbo engine and you will be amazed.

JoshWalker

Jan 14, 2013

I walked into Crossroads to just look at vehicles and, unlike most dealerships, they let me spend my time comparing cars without any pressure to purchase one. Mr. Richardson sat down with me to provide details on the Ford Focus and he concentrated on me the entire time I was talking to him. I went home in just about an hour with plans to save up money and buy a car in 6 months. A few days later I stopped in to test drive a second car, but came back w/ the Ford Focus because of the offer they made. They saved me over 3000 dollars and I walked away with a car that will save me nearly 1500 in gas in the next year alone.The customer service was professional and I never felt pressured to purchase the vehicle. The financing was absolutely excellent. I would recommend them over any of the other local dealerships on these two points alone.

digitalcolony

Jan 14, 2013

Phil is a friendly, down-to-earth, country gentleman. He makes himself available and made several after-sale follow-up calls to see if I remained pleased with my purchase. My circumstance was a bit unique in that I purchased more than one vehicle from him. The folks at Crossroads are pleasant enough. They are in the business to sell cars, and at the highest price they can get a customer to pay, and that is always foremost in one's dealings with them. There is nothing wrong with that - they could not stay in business if they didn't - just keep it in mind when dealing with them. I initially found them a bit resistant to an "out of the ordinary" vehicle purchase, but they became more willing as it was explained to them several times. Did I get the best possible price? Probably not. But I believe what I paid was reasonable, though not an incredible deal. I have not yet had my first service appointment, so I cannot comment on that experience. The price you agree to will not be the price you pay, as a number of fees and charges, "optional" extended warranty, as well as the inevitable taxes will put you quite a bit more than you might have anticipated. In the end, I think Crossroads was fair with me, and I am not dissatisfied with my purchases. I know I was one of Phil's first customers, and I think he tried to do the best he could. His job is to simply show you the vehicles and gauge your interest. The Sales Manager actually negotiates the price, and as you might imagine, he is a good talker! So go informed, know what you want and what you are willing to pay, and stick to it. Be willing to walk away. Crossroads will treat you fairly. You can't expect more than that from a car dealership.

jennifer.brooksflorence

Sep 23, 2012

You will never meet a better salesman than Seth Haley. We all know that buying a vehicle can be a stressful process but Seth made our transaction almost stress-free. He never once made us feel pressured. He took the extra time with us when we couldn't figure out what we wanted and made trips back and forth to get different keys for us to look at different vehicles. He explained each vehicle we were looking at thoroughly. When we did decide what we wanted, he took us out for a test drive and took us places that we could get different driving experiences in. When it came to sitting down and talking about figurues, he asked us what we could not so much what they were going to do. I liked that a lot. We quoted a price and he got within close proximity of what we were asking and then when we sat down with the financing guy, he was able to come up with an even better deal including the extended warranty. While doing this, Seth made sure our vehicle was in the back getting detailed and ready to go for us when we finished up with financing. He told us if there was anything that we needed help with as far as trying to figure out things inside of our new vehicle to not hesitate to call, email or come back up to the dealership and that he'd be more than happy to help us. We've been back to the dealership and I've even emailed him and he's been super, super nice. Attitude says a lot and goes a long way. Will we use Crossroads Ford again? Absolutely, and you can bet that we'll be looking Seth Haley up again. He's the best.

justinjohnson

Jul 19, 2012

I bought a truck from here and everything about the experience was horrendous. I bought it with 2 caveats. 1: they fix the driver's side rear view mirror (it was rattling), 2: it came with a remote start, after market, but the previous owner showed them how to work it and the sales guy forgot so he was going to call him and get a walk through, so it would work. We agreed, and I purchased the vehicle and was going to go home and pick the vehicle up the following day, once the work was done to it. Mind you, it's a 3 hour round trip from my home to the dealership and they knew this.The next evening I called to make sure it was ready, they said it was, I came back out and nothing had been done to it except the sales guy pulled down a portion of the trim to try and get the remote starter working and left it that way, with wires hanging out and the trim pulled back. He told me the mirror had to be ordered and he hadn't gotten in touch with the previous owner, or tried actually, about the remote start, but he assured me he would, and if he couldn't, when I came back out to get the mirror installed he would have a new remote start installed at the same time. I drove off in my new (to me) truck and my wife followed me as we headed home. When I got in the car the tire pressure warning light was on and I planned on getting air at a gas station closer to home. About 15 minutes into the trip the alignment started to go and the steering wheel pulled hard right. 5 minutes later, the Check Engine light came on. 10 minutes after that I get pulled over for having a brake light out (this was JUST inspected btw). 20 minutes after that my wife, who was following behind me, calls and tells me "something flew off your car" - I pulled over and realized the rain guards in the rear had blown off and the two up front were dangling. And after that the parking brake light came on while I was driving, which usually means the brakes are incredibly worn down.When I left, 1 light was on. When I got home an hour or so later, the parking brake light was on, which caused the trac control and abs lights to come on, the check engine light was on, the maint reqd light was on and tire pressure warning light was on. So basically, ALL of the warning lights were on.Needless to say I was beyond the normal angry and the next day I get a call from the sales guy who tells me his sales manager is unwilling to replace the remote starter and mirror (although I bought the car on that premise) - BUT - he would replace one or the other, and, he looked and thought it would be easy to tighten up the screws under the mirror and would've done it himself had he had a screwdriver handy. So I called the lead sales guy, who was my initial contact and who received part of the commission, he told me he wasn't there, he couldn't help.Easily the least professional and classless business I've ever dealt with and the epitome of why the car sales business has such a terrible reputation, which I was actually told by their credit manager, "We know this business has a less than glamorous reputation, and as a Christian backed organization we do everything we can to change that perception by treating our customers right, so you don't have to worry about that".Oh, and 3 days after I had it, the rear license plate fell off because they used screws that were too short to hold the license plate and their self promoting license plate cover. The screws fit just fine with that gone. Takes some of the stench off of the car with that gone too.

ChelseaLois07

Jul 5, 2012

I came to Crossroads looking for a new vehicle andI had the pleasure of working with Seth Haley. He was so friendly to me and definitely made my experience very special. As a woman, we don't always know everything we need to when it comes to vehicles but Seth made me feel very safe and very reassured that my new car was very secure and very safe and reliable to drive. Seth was very knowledgable and very experienced and I knew that he was a dealer that I could put my faith in and trust. From the second I walked into the store, Seth made it very clear that he was going to do everything in his power to make sure that I got the vehicle I was looking for, for the price I was looking for and he made it clear that he was not going to give up until I got what I was looking for. Luckily we didn't have to look far because my new vehicle was right there on the lot. Seth is definitely the best at what he does and I would recommend him to absolutely everyone. Great job Seth! And thank you so much for all of your hard work. If I'm ever looking for another new vehicle I know who to come to!

tankgurl_777

Jun 25, 2012

They did everything they could to get me in the vehicle I wanted. Very friendly and helpful. I will and would recommend this dealership to others.

Emagg7

Jun 22, 2012

This is the second car I bought from Susan and it has been a great experience both times. One of the best sales people I have ever bought a car from. She let's you pick exactly what you want and never tried to push me in to a more expensive vehicle. I am not a very easy person to sell a car to because I pick very specific options on vehicles. She spent the necessary time to find me exactly what I wanted with the options that I wanted in the price range I wanted. Over all a great car buying experience once again and would not hesitate a second to buy my next car from Susan.

swalker61

Jun 22, 2012

I would recommend this dealership to my family and friends. The sales consultants were excellent. They listened to my need and worked diligent to help me obtain the vehicle I desired. They reassured me that I would get the vehicle I wanted and not to worry. The gentlemen treated me with respect and answered all my questions.The next day, I received a phone call and email asking if I was satisfied with my purchase.There is nothing like great customer service.Thanks for your assistance.

Janette Coles

Jun 22, 2012

The service at Crossroads was awesome. I went on the internet looking for a car at Crossroads. It took no more than 10 minutes for someone to call me. It was Mr. Stephen Okoba. I walked in a day later, interested in buying a Ford Taurus (2011 or below). I had a 2002 Taurus and I felt it was time for an upgrade for me. I kept my 2002 though. Mr. Okoba was very kind, friendly and showed me the only 2011 Ford Taurus that was left. We test drove it, he showed me all the whereabouts. I fell in love with it. There was nothing else to say, I WANTED THAT CAR. HEY, I GOT THAT CAR.THANKS CROSSROADS and the wonderful staff you have.

Acmason

Jun 18, 2012

Seth was very friendly upon greeting my husband and I. He was receptive to what we were looking for in a vehicle both quality and price range. He was very patient with us in helping us to get the best deal for the money. I believe he is very knowledgeable in his profession and it was a joy to have him as my salesman.

shereeb

Jun 15, 2012

Tom is a great salesman. He listened to what I wanted and found it for me. He and Chalres worked hard to find me financing that worked for my budget.

eyoung

Jun 6, 2012

Ronnie was friendly and gave me 100% the entire 7 hours I spent at Crossroads. He did everything in his power to make sure that I was completely satifised when I drove off the lot that day.

CmC24

Jun 4, 2012

Had a great experience buying my new Mazda 6. I came in not knowing what I wanted and Tom Streeter helped me find the perfect car! Everyone was very friendly, helpful, and great to deal with.

boogeyman804

Jun 2, 2012

ok then here is is when i starded looking for a truck it was april and i looked at alot of trucks in alot of dealer i went on line and and in person i went on line whithcrossroads to it was to or three wheek befor i came in and met james fleming and it was like he new for years so i stayed to see if he could get me in a truck at first i did not thank i would get one but i did you ask me if i would come back or sendothers to crossroads well i have and i will to its like being at home and for methats most importent (mark trail)

Alstom Power

May 30, 2012

This experience in buying my third car from Susan was a record breaking event for both of us. I believe it was sold in less than 45 minutes. It usually takes longer than that for me to make a decision on anything - especially on buying a 2013 Ford Explorer!!!

Marcella835

May 19, 2012

Both of the employee's that assisted me were friendly, well-informed, professional and patient. Mr. Okaba was a joy to work with and I trusted his guidance.

sankiel

May 11, 2012

Went to Crossroads to purchase a new vehicle and after a less than favorable, pushy and lengthy day with a salesperson in the attempt to find exactly what I was looking for, we changed sales representives and Tom was exactly what we needed. He listened to exactly what I wanted. I wanted a specific vehicle, which required them to send someone to SC to get it, which they did within 1 day. I wanted the purchase process to not be a drawn out process. Tom was very proactive and accomplished all of these requests with swift organization. He facilitated the vechile sale with great communication and organization. Once the vehicle was on the lot and I came to see it, he met me outside waiting, had the vehicle pulled in the showroom with keys and information for me to drive it. Upon return I told him that I loved it and that we could talk numbers and the entire process from numbers to driving off the lot was in less than 2hrs. I appreciate the good customer service that he provided and will recommend his name to anyone interested in a Ford vehicle.

MEJHUFFMAN

May 9, 2012

I WAS WELL GREETED AND TREATED LIKE A LADY BY JOHN RICHARDSON AND JEFF DAVIS, WAS NOTAT ALL EXCITED ABOUT RUSS EMBROSE (VERY BLUNT). OTHER THAN HIM, I WILL RECOMMEND THISDEALERSHIP. JOHN AND JEFF, THEY CHECKED OUT ALL OPTIONS FOR ME ABOUT MY PURCHASE AS A LEASE AT THIS TIME FRAME.

nuck06

May 9, 2012

Susan is the ideal salesperson for myself and my family. She is very approachable, very educated on the different models and features of the models. Susan is not pushy and she creates a pleasant buying experience. Susan has sold my mother-in-law four vehicles since 2008. The dealership is very clean and has a good selection of autos to pick from. My wife and I had a good buying experience and will recommend Crossroads Ford to our feiends and other family members. We chose the dealership because of having previous sales experience with Susan and because it is a convienent location to our home.I have a suggestion for the dealership. Think about having a new owner orientation night once a month. We attended one at Richmond Ford when we bought our 2010 Mustang from them. You get to meet the Owner, General manager, Service Manager, some of the Mechanics that will service your vehicle. You get to visit the Service Dept., you get to learn about the dealership and you see it and the employees in a personal manner.

uncbob2

May 5, 2012

A stellar experience at Crossroads. No pressure but friendly and extremely informative. If you say you just want to look around, they let you, without following you around. Huge showroom with multiple models. John Richardson was my sales Rep and I really enjoyed working with him and he was able to answer all my questions on the spot. Once I selected the truck I wanted John was able to meet my price that I had computed using the USAA car finding service even though they are not a formal member of that network. My credit was approved in about 5 minutes and then Charles Chaplin processed my contract with me. While doing the contract, Charles showed me additional ways to save an additional thousand dollars off of the already agreed to price. That was cool. A great dealership with professional people. I recommend Crossroads Ford to everyone but especially to current or retired military. My thanks to all the folks at Crossroads Ford, great job!

thomasjohnholmes

May 3, 2012

This dealership was very friendly and worked with me to get the car I wanted at a good price. I was moving to Virginia from Germany and despite the time zone difference and sporadic communication at best (lost internet etc. while I was moving) they worked with me to get the vehicle I wanted to the dealership and even stored it for me for over a month until I could make it into the store. They also worked with me overseas to help get the paperwork prepped so once I arrived in country I was able to pick up my vehicle within 24 hours of arrival.Tim and Kenny were both very helpful in getting everything done and I would recommend working with them to anyone thinking of buying a car from this dealership, they made a already hard move much more enjoyable, and took the fear factor of buying a car you haven't seen in person away by sending me multiple pictures and quickly answering all of my questions. I could not have asked for a better experience.

cccthree

May 1, 2012

Mr. Richardson made buying our car so easy. He was so friendly and knowledgeable. We would definitely recommend his and the dealership to others who might be interested in buying a vehicle. We've bought many vehicles and this was by far the easiest transaction we've ever made.

joelmanuel

Apr 26, 2012

Attentive employee, he answer all my questions in a professional way, help me and my wife to get the best option, price and interest rate.

Whip2

Apr 21, 2012

My purchase was a 2012 F150 XLT P/U with 4WD. I wanted a truck comparable to my 2001F150 XLT, but with 4WD which the '01 did not have. The truck color I wanted was notavailable at Crossroads, however, Kenny located the model & color I wanted at a deal-ership in Md. He showed a true concern for customer satisfaction by locating thisvehicle & arranging for it to be transported to Crossroads in a very timely manner. Kenny displayed true professionalism throughout the whole process. I considerhim to be one of the fairest & most efficient auto salespersons I have ever dealt with.

Joe Goodrow

Apr 2, 2012

Stephen and Charles were both very helpfull and informitive. They sold me on a New Fiesta and I pick it up Today. I am very Excited.Thanks Guys

Ronnie Bryant

Apr 2, 2012

I was impressed with Craig Lorey on my first visit to crossroads Ford.He answered allmy questions on the new f150 I was looking at.I did not purchase my 150 on that visit.WE talked by phone several times over the next two weeks before I made my purchase.Each time we talked Craig was always very courteous with the questions and price discussions we had.Craig with his laid back no pressure sales attitude was great to deal with.I will recommend Craig and Crossroads Ford to my family and friends. Ronnie Bryant Chesterfield Va

msjalesa

Mar 30, 2012

As a first time buyer, the customer service I received from Stephen at Crossroads Ford was of great quality. I felt that he and the management team had my best interest at heart which made the transaction run very smoothly.

brackenma

Mar 30, 2012

Stephen did a great job getting us our new vehicle. He worked on the pricing and we walked away very happy. We love our new Ford Escape and will be shopping with Stephen in the future!

boswell100

Mar 29, 2012

Mr. Wingfield was very professional and courteous without the overbearing salesman routine. He has a genuineness about him that was refreshing. We did not feel pressured into making a decision. This is the second vehicle weve purchased with Crossroads and Kenny was involved in both sales. I would highly recommend Kenny to all interested car buyers.

harletdan54

Mar 29, 2012

Ronnie has been my salesman for a few years now. I brought my truck a 2007 ford F-150 Harley Davidson Saleen edition and a 2010 Mazda MX-5 Miata.We had all the services and all repairs done at Cross Roads Fords, my service rep. is Bob. We now have traded in the 2010 Mazda for 2012 Ford Focus Titanium. Ronnie sold me this one too, so yes i highly recommend him and the dealership.

cheframsey2010

Mar 19, 2012

Based on other reviews, I thought I was in for a pleasant experience, but apparently this only applies when they want your money. As soon as it's not needed, they disregard common courtesy. I scheduled an appointment to see a specific car as I live an hour and a half away. Stephen called me at 830pm, 30 minutes before closing, the night before my appointment to confirm and "give me the courtesy of telling me if the car sells before I get there." Not so much. I got to the dealership, where Stephen was no where to be found for 20 minutes (why even make the appointment?) I was handed off to Frank who went looking for the keys for a test drive. Five minutes later, I'm told the car's been sold. And the man who sold it saw me checking out the car. Why is it no one could take 30 seconds of their time to let me know this fact is beyond me. To top off this fantastic trip, Frank lets me know there's an alternative car available at another dealership, at Cary. I'm thinking Cary Street in Richmond, because that's in the same state. He means Cary, NORTH CAROLINA. I'll just casually another drive 2.5 hours out of my way to check out another car. I'll be letting my friends and anyone else know of my poor experience here, and I'll be taking my money elsewhere. Thanks.

rondbaker

Mar 17, 2012

You won't find better service anywhere. He's patient, flexible, courteous, and knowledgeable. I've bought both a new F-150 and just bought a new Fusion. He's has kept in touch between purchases, with him the deal doesn't end when you get your new keys. He's a member of a class act at Crossroads, and I will continue to do business with him because of that.

Friedline

Mar 15, 2012

My experience at Crossroade Ford was exceptional from the time I exited my car until I left with the car of my choice. I found the car I was interested in on the net and Mr. Tim Hyunh set an appointment. He met me and turned me over to Mr. Bill Jenkins who my wife and I both enjoyed talking to. He was very helpful and knowledgeable about the product and answered any and all questions I had. He got the appraisal an done and after talking with him and the sales manager I asked to think about it overnight and asked Bill to call me the next day and I would have make my decision. He did so and I went back and bought the car. It was a a 2009 Lincoln MKZ. Everyone at Crossroads was very courteous and there was no high pressure sales at all from anyone. I would recommend the dealership to all my friends.

mckenneygirl

Mar 8, 2012

I had searched all day and found nothing. It was time for CrossRoads to close when I found a car I wanted to test drive. Leigh was super nice about it and told me he didn't go home until he was finished. I was willing to come back on Monday and he was willing to stay there until I found what I wanted and we had worked out the deal. Russ was super nice when doing the paper work with us. Every thing was explained in detail. We could not ask for better customer service. I have already recommended CrossRoads to my Mother and my Aunt. CrossRoads treated me like I was their #1 Customer and everybody likes to be made to feel that way!! Thanks CrossRoads!!

jackie rooney

Mar 8, 2012

The sale of the 2004 Focus required that my wife, Kathy Rooney, feel comfortable not just with the vehicle, but also with the sales person. Mr. Hairston did a good job of balancing "just let her look" and "let me show you this" about the car. We were both pleased that the dealership was willing to entertain alternate bids on a vehicle which already had a "special" price reduction. We felt our needs were accommodated in the price area. The only negative aspect of our experience was the addition of dealership fees to the agreed upon price. Frankly neither of us has had much experience with auto dealership ways, and their addition somewhat negated the great feeling we had about our purchase. Live and learn. Jackie Rooney

ninpo1111

Mar 3, 2012

I gave Cross Roads Ford my business because they erned it with there respectfull ways and thier friendly treatment. Thier customer service was outstanding. I will be going back there for my next vehicle.

detrickgreen

Feb 29, 2012

Dealer was very helpful in helping me pick the truck I wanted. They worked with me on the price and also gave me reasonable trade value on my trade in. I would definitely do business again with this dealer.

2651FORD

Feb 25, 2012

I HAVE KNOWN AND BEEN DEALING WITH SUSAN SINCE THE PETERSBURG FORD DAYS. SHE HAS ALWAYS BEEN UPFRONT WITH ME AND IS PLEASANT TO DEAL WITH.

heathertab

Feb 25, 2012

Tom was Wonderful!!! I have already gave his card to a few friends at work who will be looking for a car soon. Everyone was so helpful and friendly!!! Could not ask for a better place to buy a car.

tabtjfarschon

Feb 23, 2012

It was a very comfortable experience. Seth was very friendly and knowledgable. I was not pressured to purchase a car. I felt they understood what I was comfortable paying and made sure the sale fit my budget.

caitlin21

Feb 22, 2012

I recently purchased a 2012 Ford Fusion & my service was great. My salesperson was Seth Haley & he helped me with any way possible he could. I would recomment him to anybody else that asks about the dealership.

rockybabb

Feb 22, 2012

Seth is great, easy going and not at all a pushy salesman. overall i am extremely impressed with the service i received from Seth and would be more that happy to do business with him again

Bigred4282828

Feb 22, 2012

They had the car I was lookin for. The price was just right. They also bought my vehicle for a good price. Wonderful salesman and finance manager.

hilda edwards

Feb 22, 2012

great dealership got a very good deal on the truck we got we would recommend your dealership to every one service was great would buy next car or truck from you Marvin Edwards

dbask2004

Feb 21, 2012

I scheduled an appointment to meet with a Ford Representative to look at a few late model vehicles. Mr. James Flemings was assigned to me. He was very professional and courteous. I told him what I was looking for and the price range I wanted to stay within. He went out of his way to find me a vehicle I would love and was within my budget. Mr. Flemings sold me a Chevy Impala. I love this car and I love the service I received at Cross Roads Ford. I would recommend Cross Roads Ford to all my friends and family member in search of a new or used vehicles.Patricia Baskerville

mhafd

Feb 21, 2012

Stephen worked with us to deliver a great car at a great price. The accommodated our hours, were not pushy and answered all of our questions. Stephen worked out a good price on our new car, and when that did not meet what we wanted, they gave us a fantastic price on our trade. The deal and service we received were well worth the drive from Richmond.

rolnon1

Feb 20, 2012

Came in to get new tires installed on my 2010 Madza3 and ended up buying a new 2012 Madza3! Not my original intent by any means. Jeremy is very forth-coming and direct - no nonsense and was a pleasure to work with on this unexpected purchase. The cost savings in gas should make this new investment very worthwhile to me and my pocketbook.

jpalmore

Feb 13, 2012

I worked with Jeremy Snyder and was very pleased with his knowlege of the Ford products and his ability to decipher and guide us to what we were looking for.

Ken & Sylvia Wawner

Feb 11, 2012

We bought our last car and truck from Craig. So we came back to see him again.He is helpful and patient with our questions. He takes the time to explain and demonstrate the features of the vehicle. He took time with us as we were his only customers.

jmart1206

Feb 10, 2012

I was very pleased with the customer service at Crossroads, I had a good selection of cars to choose from and I could tell they got me the best price they could.

JasonM4

Jan 31, 2012

My wife and I were looking for a van that would provide the extra room we needed for our third child due in February. We had done some internet research and one of the last vans we came across was a used 2006 Honda Odyssey at Crossroads Ford. It was a cold, windy day but our salesman, Seth Haley, was extremely patient with us. Seth immediately made us feel comfortable and never pressured us into a decision. His patience was commendable, expecially dealing with our two and four year olds. Seth made sure that we had the van we needed at a price we could afford. I would recommend him to any family, friends, or co-workers. We also had a great experience dealing with the finance manager, Russ (I believe Elmsmore) ... sorry about forgetting the last name. His patience in dealing with our screaming two year old was equally commendable. Also, woeking our loan to allow us a warranty was an important part of our purchase. Having the peace of mind that things would be covered for three years was great for my wife and I. Keep up the good work and we eill definitely keep you guys in mind for our next purchase in the future.Jason Myers

Pameric3

Jan 27, 2012

Everyone was easy to work with, they were willing to help find something for us. The pricing was great after a couple of negotiations. Overall this is a great place to buy a car.

yruiz

Jan 24, 2012

I did my research prior to going to the dealership. I checked prices and reviews of used vehicles online. I had two vehicles picked out to view in other areas if Crossroads did not have what I wanted. Kenny looked up comparable vehicles in stock at his store and helped me compare. He answered all of my questions and was very knowledgeable. He gave me the information and let me make the decision without pressure...which is greatly appreciated! He pointed me in the right direction...a 2011 Honda Civic LX which I bought from him. We were in the dealership for many hours and he was extremely patient and nice the whole time. Thank you for a great car buying experience!

liddaboo12

Jan 24, 2012

Bruce is a new salesman so Jeremy assisted him. I ended up working mostly with Jeremy. He was great!! I ended up making a purchase that I was not completely satisfied with, so I went back the next morning and Jeremy helped me make a better choice. Now I am completely satisfied with my choice. I highly recommend Jeremy Snyder if you are going to buy a car at CrossRoads Ford.

Dogpatch16

Jan 24, 2012

Amazing customer service and dealship. Thanks for helping me get in the car I always wanted. Will be my dealer of choice for future purchases.

ricky turpin

Jan 22, 2012

I like the way they didn't try to presure you into a sale.let you take your time to deside yourself.all in all it was a very pleasant.

jennleigh21

Jan 22, 2012

A great experience! I got a great car with the payment I wanted, & will definitely recommend Tom to all my friends! Thank you very much!

countryboy61

Jan 21, 2012

Salesmen very considerate and friendly. Stephen Okoba was wonderful. He was knowledgeable about the cars and helped us in selecting the car for us. The finance people were considerate and worked very hard to get me the best deal on financing. I am very happy with my visit and will definitely use them again when I buy my next car.

pamreynolds

Jan 20, 2012

We had a wonderful experience. I would strongly recommend Kenny to anyone looking for a car. He was very informative about all cars that we looked at. He was very patient with us as we changed our minds and spent the whole day with him. Overall, great experience and we are very satisfied with our decision.

MrsMKR

Jan 20, 2012

Stephen was very helpful and extremely patient with me in helping me find the car I wanted. He was also very helpful in explaining the workings of the car not just to me but to my family members as well. Charles was also very helpful.

CAKone84

Jan 18, 2012

We had a great experience with Bill and Crossroads! We love our new Explorer! Thanks for getting us an awesome deal!! Bill and the finance staff were great to work with.

JacobSahms

Jan 16, 2012

It's not the first time we bought a Mazda, but this buying experience was the smoothest. The sales and business people were straightforward in their explanations, and we walked away feeling like we'd been treated fairly. I'd recommend anyone interested in a car or SUV to check out Crossroads Ford and their friendly staff.

gweston

Jan 14, 2012

We had a very good experience at Crossroads. The salesman Steve Okobo was very friendly and personable. We would definitely return and choose him as our sales person. We even had an issue that arose afterwards and the company treated us very fairly. It is because of the resolving of this issue that we WILL return to Crossroads in the future.

Donald_Griffin

Jan 10, 2012

Went to this dealership because they were willing to negotiate to meet my price on a new truck. The sales person, Tom was very friendly, personable and helpful. He even got me food when I expressed hunger. The hunger however was because it took three hours to complete the complete sales transaction, after I picked out the vehicle. My wife and I waited too long to complete our paperwork. Other than time frame, the rest of the sale was excellent. Two days later we did get a FedEx asking us to complete more paper work in regards to warranties.

joemurf

Jan 9, 2012

When I first walked in the door the salesman was nice and easy to talk with. He did not try to hard sell me listened to what I needed and went one step beyond,for all things. answerd questins with out hesitation and some times before I asked them. Wonderfull time each time I went to dealership.

dlrich

Jan 6, 2012

My family was in dire need of a vehichle for my son. We shopped and shopped around, but Seth Haley at Crossroads Ford had the compassion and desire to get my family taken care of and to meet OUR needs. Now my son is happy and able to get to work, and I am very happy with the service and friendliness we received from Seth Haley and Crossroads Fords. Thank you and we look forward to doing business with you again soon.

daisyanderic

Jan 5, 2012

Robert took so much time with us to get us into the vehicle that WE wanted, this was a vehicle for me (wife) that would be safe for the family and reliable and also stylish. We love our new vehicle! Thanks Rob your the best sales person that we have ever encountered not one bit pushy and a very pleasant experience, I would totally recommend CrossRoads Ford to anyone that is in search for a new or used vehicle!

slroach

Jan 1, 2012

Marlon was a great host. It was good to test drive vehicles and decide on the one we bought. I appreciate your help. The only negative is the long process. Thanks!!!

JMinter

Jan 1, 2012

Craig offered exceptional service and was very eager to work with us. Craig really created "the experience" that was absent at the other dealerships. I would recommend at least considering Crossroads and talk to Craig when you go.

littlebud1269

Dec 31, 2011

I came in looking trade my 2003 Saturn Vue for a 2009 F350 Dually on the lot. I test drove the truck. ,liked it and decided I wwanted it . We did all of the paper work, sent it to the banks for approval. The finance person said it looked good. Then proceeded to tell the sells man to put a dealer tag on it and let me drive it HOME. Well I thought I was approved, but when I came back the following day , I was told the banks would not approve that much money. I had to give back the truck and go home empty handed. I should have never, ever been allowed to drive the truck home without a definite answer. It was a heart breaking experience and someone at the dealership should have to answer for this.

sisco1

Dec 31, 2011

Michael Collins was a great sales men he he was very nice and very polite every question we ask he had a answer for i would send anyone of my friends to see Michael if they was to buy a car.Russ Embrose he was our finance guy he was grest also he sat down with us and explained everything to us as far as financing our 2012 Mustang,he also gave us a good interest rate.Russ was very polite also we would send our friends to see him for there finance.Thanks Michael and Russ for doing a great job.

squid467

Dec 31, 2011

Dealer provided outstanding service and despite not having desired vehicle at dealership, they went outside of the there dealer network to find vehicle with desired options. Would recommend this dealer and salesman to friends and family.

mechman09

Dec 27, 2011

The sales team at Crossroads Ford greated me within 5 minutes of my arrival. I was greeted by Mr Marlon Nichols and immediately made to feel comfortable. Marlon did not hesitate to get the keys to the truck I was intrested in and walked me through all of the features during a thourough test drive. Upon return to the lot, Marlon immediately began the task of seeng how he could work with me and my budget to get me into the truck I want. He did not hesitate to assist me in getting the very best deal possible and was never rude or imposing. I would HIGHLY reccommend to anyone wishing to purchase a new or used Ford to shop at Crossroads Ford and ask for Marlon. You will not be dissappointed with the outstanding service and true dedication you will recieve from him. The finance team done their absolute best to ensure that I recieved the best financing and maintenance deals available at the smallest price to me. I am extremely satisfied with the courteous service and treatment I recieved during my vehicle purchase. In the weeks since my purchase, Marlon has called me several times personnaly just to check on my satisfaction and ensure that I am aware that if I should ever have any questions or concerns about my new truck, that I can call him anytime for immediate and rapid assistance. The quality of service and peace of mind I have with the dealership will never be forgotten.

Philpotfamily6

Dec 24, 2011

Robert was great! He took a lot of time with my wife and I. We compared prices and options with a few different models. Robert was able to answer our questions. He also listened to what we wanted and diidn't want. He even took notes on options that we liked from our previous car. He tried to help us find a vehicle that we liked and with features we could afford.

swtjenns

Dec 18, 2011

I had an excellent experience with Robert and Kevin at Crossroads Ford. I was given many options in my price range. They worked with me to determine what I could afford and helped me find exactly what I was looking for. I appreciate all of the time that was put into helping me find a new car that I loved and could afford.

cwillis2

Dec 17, 2011

From the moment I stepped in the door I knew I had chosen the right dealership. I was greeted with a warm welcome by everyone and did not feel as if there was any rush to make a sale. Perusing the selection of vehicles was a treat as well due to the ENORMOUS stock they have, I would say it is the largest in the Richmond area. Being helped by Ronnie was the greatest experience I have ever had while purchasing a vehicle. I felt as if I was test driving the vehicles and checking them out with a long time friend. He personally walked me through each step of the vehicles operation, describing every customization possible. The next day I received a call from him just to see how I was doing with the vehicle which I really appreciated. Not only was this the best customer service I have ever received, but it is the model of service around which companies and other salesmen should mold themselves. Ronnie is by far the best salesman I have ever purchased from; I will definitely be giving him my business in the future. To sum it up, if you are shopping for a Ford (which you should be), look up Ronnie Morgan at Crossroads Ford, you will not be disappointed.

aj3882

Dec 16, 2011

Stephen was the BEST!! He was very helpful, he was not "pushy" as you may encounter at some dealerships, and he was very knowledgeable about the cars on his lot, as well as, different models that inquired about in order to make a comparison and a final decision in my purchase. Stephen stayed with me through every step of the process...which took a few hours for me to make up my mind, test drive, and then complete paperwork...I was VERY impressed by him! The manager was friendly, the financing department was helpful, the whole experience was SO easy that I had to double check and make sure I hadn't missed something...it was just that EASY! I had my previous car since 2003...almost 9 years...so I was somewhat apprehensive about having a car payment after so long, not to mention, I hadn't been in the "car buying scene" for years...so I was prepared to be overwhelmed. Imagine how surprised I was to work with Stephen who put my anxiety at ease and made it an EXTRAORDINARY experience for me. I am in customer service and I recognize good customer service when I see it...THANK YOU...Stephen and Crossroads for the excellent service, it did NOT go unnoticed!

rotorypowerrx7

Dec 7, 2011

Craig Lorey was a relief compared to the other Ford salesmen I had visited in my search for an F150. He did not tell me what I wanted, he only listened to what I was looking for in an F150 and then went out and found the one I wanted. The entire Crossroads Ford team made our F150 purchase enjoyable. As a member of the military I would highly recommend them to all the service members out there that are looking to purchase a new Ford. If you want an F150 stop by and ask for Craig. William Bauserman

2011Explorer

Dec 4, 2011

Very pleased with the dealership. Everyone is always friendly and helpful. Questions are always answered quickly. The salesman was very knowledgeable of the 2011 Explorer capabilities and explained features in a way that you could remember and understand it. Very pleasant experience.I am pleased with the salesman, dealership and most of all I love my new Explorer. I would not go any where else to buy a vehicle.

riversb

Nov 24, 2011

We had been by several Ford dealerships and no one seemed interested in talking to us. James met us outside at the door as we drove up and parked, greeted us in a friendly way and asked if he could help us and proceeded to answer our questions immediately. He was professional, allowed us to test drive an Ford Explorer Limited, explained many of the newer features of the vehicle and honored our time because we were somewhat limited on our first visit. We later called and made an appointment for Tuesday Nov 22 to discuss a purchase and James and the entire Crossroads team treated us fairly and expeditiously and sold us a beautiful new explorer Limited which we will take delivery of on Friday Nov 25. After searching on-line and discussing the Explorer with a couple of friends, we feel that the price was fair and reasonable. The financing options offered also helped seal the deal. Special thanks to James and all of the team.Bob and Ann Rivers

mikesnyder1

Nov 23, 2011

This was the most unbelievable truck buying experience I've ever had. Bill Jenkins, whom we have purchased from for a decade, came thru again in continuing to provide a great buying experience. I can not believe Bill came up with the exact truck I wanted, at the very best price, and saved us a lot of money on the rate. I tell everyone "don't forget to see Bill"

larvie

Nov 22, 2011

Mr. Nichols was very professional and attentive to my family and our needs, he did not allow my skeptism with purchasing a new vehicle from Ford deter him from providing all the positive aspects of purchasing from his dealership. I intend to come back within the next two years and purchase our second vehicle from Mr. Nichols and Crossroads Ford, Mazda dealership for my wife. The dealership was very clean and the lighting was definately bright enough so I could look at each vehicle in the showroom to help with my decision. Mr. Nichols provided a cold bottled water before I could even ask him for one (must have read my mind). I put a lot of trust in Mr. Nichols ability to locate a vehicle to meet our needs and he nailed it, the Escape was a perfect fit for my family and I. In fact, my wife was impressed with the sync feature and the steel blue metalic color. Thanks for the excellent professional customer service and attention.

annlewis1024

Nov 19, 2011

Once again, I have made Crossroads Ford the place I wanted to purchase my 2012 Ford Explorer XLT. This is the 4th vehicle my husband and I have purchased from this dealership in the last 3 years. This time I chose to price shop a little and visited 2 other dealers before going home to Crossroads. We have worked with Kenny Wingfield on all 4 vehicle purchases. Working with MY salesman Kenny Wingfield is not only pleasant but I know that upon leaving the dealership I will know everything about my new vehicle and have the best price possible because Jeff Davis will make sure of that. My husband and I will use Crossroads Ford, Kenny Wingfield and Jeff Davis formany years to come for our vehicle needs. I send a BIG Thank You to Crossroads Fordin Prince George, VA for making me a very happy customer once again and the envy on my culdesac with my 2 pretty Fords sitting in the driveway. Elizabeth Ann Lewis

jswill1937

Nov 8, 2011

The $499 Documentation fee was outrageous.The percent charged by Ford to finance was steep...very steep for my credit rating which is excellent.Other dealers provide free safety inspections for the life of the car. Not you folks.

Mustangguy1985

Nov 8, 2011

Fair trade in value worked with me to get the payments and the car I wanted. Would definately buy from crossroads again and use Stephen Okoba as my sales associate.

BonnieB2

Nov 7, 2011

Stephen, Russ and the entire team at Crossroads Ford in Prince George, VA went well above expectations to make my experience tremendous. I bought 2 vehicles there in a 2 week period and both purchases were handled with tremendous professionalism. Since my purchases if I have had questions they have been available, very easy to reach and work with. I would absolutely return to work with Stephen and Russ again.

wsimicsak

Aug 17, 2011

Cross roads provided very Quick service! The staff was very friendly and helpful.Please email us future coupons for your service department. Thanks again! Look forward to doing future business with your location.

sscarbrough

Jul 29, 2011

I have given the great rating to the personel that assisted me on 7/27/2011 and 7/28/2011, because the staff did an exceptional job of trying to provide excellent service. Thank you,Shirley Scarbrough

bessietblackwell

Jul 3, 2011

I was praying for someone to help me with purchasing a new that would explain everything to me about the different cars and John did. I was very pleased.

rsuthard

Jun 21, 2011

Excellent service and customer care. Let you know what is going on, meet their committments and treat you like a valued customer.Whether it is me or my wife, they treat both of us with the utmost in courtesy. I feel confident with their technical expertise on work that they have done and they have never tried to gouge me for unnecessary repairs.

ericaswaney

Mar 23, 2011

Michael Collins was an exceptional salesman. He answered all of my questions and even put up with my 4 year old daughter holding his hand and hanging on his legs! Very rarely have I walked in to an establishment and was greeting with so much respect. He even remembered my address, which may not seem important, but it meant he was paying attention and that matters to me. I will recommend him to eyeryone I work with whether or not they want a new car.

kclon524

Jan 29, 2011

They were so friendly and listened to exactly what I wanted. They did everything they could to give me what I wanted and they did. I would recommend them to anyone looking to buy a new car. My experience was the best and always is. We have bought 4 cars from them so far and hopefully many more to come.

shawnglenn77

Jan 20, 2011

I was just looking at a Raptor and Keith found what I wanted at a different location, which he said was available. I though hard about what I wanted to do, but with the such a great price on a specialty truck, that I knew would hold its value and a trade value for my old truck, that was beyond what I expected. The decision to purchase was pretty easy. I really had a good time on this purchase with all the friendly staff.

ddizzle68

Jul 21, 2010

Me and my grandfather went to buy a car a used ford focus 2010 SEL. first off they acted like they could not come down on the price of the vehicle. So we went with it any way because the car was nice. We put 1000 down cash money. They knew my credit history and i had a some negative things. My grandfathers credit is really good so he co signed with me to get a rate of 8.0 on the vehicle. We signed all the paper work and set up insurance on it and i got to drive it home. When i got in to the car it was almost on E i called them and they said they do not usually fill used cars up with gas. then i get to driving it and some lights come on the dash so i called the dealer and ran the vehicle health history and it came back there was something wrong with it. So i make an appointment with the service department and i tiold the car i was an on call nurse that i would need a loaner and he said no problem be there when they opened and they would have everything ready. So i take it in to get it fixed. I went up to the counter and i tell them who i was and he said okay mister cox u have someone picking you up . i was like no wait a min your service rep said i could have a loaner.... and he got all crappy with me and told me know finally i through a fit i had only had the damn car for 24 hours and there was something wrong with it. So they gave me a loaner they smelled like an old Tobacco barn or bar so i was like what ever. Then a few hours later the finace dude calls me and tells me that i had to bring the Loaner back RIGHT NOW that the bank offer fell through and that i had no finacing on it and made me feel like a damn criminal . so mind you my grandparents live alll the way in North carolina on lake gaston so they had to drive all the way back up here and help me get the crap back to them and get our money back. moral of the story don't ever drive off the lot unless you are 100 percent sure the bank isnt gonna fall through these people are rude and unprofessional my grandparents could have taken care of what ever needed to be taken care of but they where such prudes we decided to go to Priority Toyota and but a nice used car with better warranties and customer reps!!!!!!!! im in my new car still and have not had one problem!!!!