Used Cars for Sale at Crowley Kia and Motorsports in Bristol, CT

Kathleen

Sep 1, 2016

Love the service here, always have. Never had a problem or walked away unhappy. Won't go anywhere else for service.

Tammy

Sep 1, 2016

The service department ( Jon ) was extremely helpful and nice. Got me in and out fast, he made me feel that was car was in good hands. Nice and safe..

Tina

Aug 30, 2016

Adam remembered the things that were most important to me in picking the right vehicle; ie, a roomy back seat that could comfortably fit a child car seat, and a vehicle with great gas mileage since I travel 70 miles a day to/from work.

Theresa

Aug 29, 2016

Very quick and answered my question I ask great and a clean environment . Will be back again with my vehicle .

David

Aug 29, 2016

Everything has been great every time I've been to Crowley Kia. Scheduling, professional courtesy and friendliness is very important and present at Crowley Kia. Amenities available and waiting area are more than satisfactory to me.

Margaret

Aug 26, 2016

They listened to my questions and explained in detail. Even a small demo to help me understand. Very pleasant associate.

Judith

Aug 26, 2016

My car was in for routine service only. Early morning drop off. Bus service to Hartford right behind the dealership. Service department very accommodating to my schedule.

Susan

Aug 24, 2016

The process was easy and stress free. The sales team worked hard to get me the financials I needed to make the deal. Everyone was very friendly and I felt as if they cared about me.

Jennifer

Aug 24, 2016

I find the staff to be honest and are a pleasure to work with. I have anf\d will continue to send people here.

Joanna

Aug 24, 2016

pleasant service people - nice report - pleasant waiting room.i bring my little dog and folks are friendly to him as well which makes me feel welcome

Maria

Aug 23, 2016

Mike Martella was very helpful yesterday with the whole process. Really appreciated that he went out of his way to help me to get this purchase.

John

Aug 21, 2016

Friendly service with a smile. The people were very attentive and the price was right for the service performed.I will surely go back again

Douglas

Aug 21, 2016

The waiting room is clean and comfortable, and the service is always on time and finished in a timely manner.

Rosa

Aug 19, 2016

80% of the time, buying a car is a painful experience. This purchase at Crowley was painless. Dealing with Rob (and Eric) was easy and pleasant; we came to a good agreement and Rob was very responsive to our questions and concerns.

Jodie

Aug 19, 2016

The people are always very kind & helpful. The waiting area is comfortable & clean. Service is excellent. My daughter loved the free snacks!

Edward

Aug 18, 2016

My salesman was Arthur. I was halfway into a 42 month lease and had unfortunately reached my mileage early. He listened to me explain my situation, my concerns and my worries about getting out early from my lease. He did not pressure me but he explain to me what it would end up costing me in mileage if I stuck it out for the full 42 months, and gave me a couple of options. Although my payments went up a little, the insurance savings with down sizing gave me a lateral move which allowed me to start fresh with a new lease. Very pleased with his patience and with the helpfulness of everyone that helped out. Thank you Crowley!

Amber

Aug 17, 2016

The service department was very helpful in getting my appointment rescheduled and when the service was preformed it was actually ready sooner than expected.

Cody

Aug 14, 2016

Did not wait very long and had enough seating space for all customers. Overall good experience. Would definitely recommend to a friend

Joseph

Aug 14, 2016

came in for an oil change. told me i needed some extras but didnt pressure me to get them that day. i didnt have time

Charlie

Aug 12, 2016

Service is great. Bob and his team of Scott and Ed are excellent. The parts guy does a great job. Great communication and I know I can trust them. Also like the upgraded facility.

Wilfred

Aug 12, 2016

I have used Kia shop for a few years now. When they were Buick I had good dealings with them. Now they have the Hamster mobiles. I still will use them over any other in the area. Thanks for doing such a good job. Wilfred St. Peter

Salim

Aug 12, 2016

Everyone was friendly. Treated you nicely but I notified the service manager about my tire light being on and it was still on when I left. Makes you wonder...

Lisa

Aug 12, 2016

The staff was knowledgable and very helpful. Not to mention they help to build your credit up. Which is a great thing.

Ericka

Aug 12, 2016

John and Camerin were very accommodating and made me feel comfortable. They were great at making sure I received the vehicle that would replace my "trade-in". Albeit the same exact color and doesn't look any different from my trade. Next time, I'll pick a different color. :)

Bruce

Aug 12, 2016

I liked the ability to locate the car I wanted and to go down to Pa. to get it. The pricing also was very good. ,I liked the ability to locate the car I wanted and to go down to Pa. to get it. The pricing also was very good. I never had to step foot in the dealership for this to happen. It was all done on line. My first visit to Crowley was to pick up my car.

Eufemia

Aug 12, 2016

Not feeling any pressure to buy and everyone wanted to help out.Great car knowledge and a natural willingness to just talk cars.CROWLEY KIA has an amazing customer support system and warranty program.

Dawn

Aug 12, 2016

The Crowley Kia staff has always been courteous and professional which is why we keep going back. They aim to please. Plus, they offer convenient appointments.

Tommy

Aug 11, 2016

The staff was very helpful told me everything that would be done to my car during my service that day. They came out to the very clean waiting area to let me know that it would only be a little bit longer wait after I had not even been waiting very long. Very pleased with my service experience today.

Elizabeth

Aug 10, 2016

My experience was a great car buying experience. friendly people and not being pressured goes a long way. Sales staff in tune to my needs and wants.

Benjamin

Aug 10, 2016

Fast, but may require a second trip due to a rubbing sound while driving. Had brakes done so might be that.

Vincent

Aug 8, 2016

My salesman Camerin Crowal greeted me in the service department and asked how I was doing and how the car was.

Stacey

Aug 8, 2016

Scheduling service appointments for my vehicle is always quick and easy. I never have a long wait. The staff in the service department are always friendly and professional.

Christine

Aug 7, 2016

The service guys are friendly and I was in and out pretty quick. The waiting area is comfortable and tidy.

Edgardo

Aug 7, 2016

Did not wait long and the service department employees were excellent and helpful I will aways go to that service department

Amy

Aug 5, 2016

The sales staff was patient with me as I asked questions about the car and returned a few times before deciding to purchase. They worked with me to find the right car at a price I was comfortable with.

Alexandrea

Aug 2, 2016

I met with a Genlteman who's name is Camerin Krowal. He was such a funny and yet attentive sales rep for Kia. I am fresh out of college and want to buy my first vehicle brand new. He explained the process to me and it was easy to understand. He has made my first time in a dealership a great one. Once I get the needed terms complete I will be purchasing from him at Crowley Kia. I smiled all day long just because of his personality. Great person and extremely professional.

Laura

Jul 31, 2016

Friendly staff. Prompt service. Efficient process. The facility is clean, new and comfortable. The rest rooms are convenient to the customer waiting area, too.

Ashley

Jul 31, 2016

Very helpful. Fast service! Would definitely recommend servicing vehicle there. They make it a pleasant experience from beginning to end.

Francis

Jul 31, 2016

From the second we walked towards the door, we were greeted warmly and treated with respect. Honesty was also a key factor in our decision to buy. We had a bad experience in Danbury where we are from, and Crowley Kia gave us a polar opposite experience, making it worth the 1 hour drive.

Louis

Jul 30, 2016

Service was done in a timely manner. Waiting room was pleasant. Service people accepted my coupons with a smile. ( I needed one more word),Service was done in a timely manner. Waiting room was pleasant. Service people accepted my coupons with a smile. ( I needed one more word),Service was done in a timely manner. Waiting room was pleasant. Service people accepted my coupons with a smile. ( I needed one more word),Service was done in a timely manner. Waiting room was pleasant. Service people accepted my coupons with a smile. ( I needed one more word),Service was done in a timely manner. Waiting room was pleasant. Service people accepted my coupons with a smile. ( I needed one more word)

Brandon

Jul 29, 2016

the staff was great to work with. Friendly, pleasure to work with, made buying a car fun. Would highly recommend others buy cars from here

Susan

Jul 28, 2016

Butch Hanging did an excellent job selling us the vehicle. He wasn't pushy and made us feel very comfortable. He is an excellent salesman and I would recommend anyone of my friends to your dealership to visit with Butch to see how he could fit them into a vehicle.

Steve

Jul 25, 2016

They had two guys doing the 15k service on my car, so I was in and out in a flash.

Traci

Jul 19, 2016

Staff is friendly. Technicians are quick. On time. Would trust Crowley with all my car needs. I'm a customer for life.

Brenda

Jul 19, 2016

Quick, efficient service and friendly staff make this an enjoyable experience all around. Always enjoy my trip (75 miles) to Crowleys.

Carrie

Jul 14, 2016

I was promptly greeted with a smile! The representative (Sorry I forgot his name) introduced himself and confirmed what work was being done. While working on the car he gave me an update and timeline when it will be completed. Upon completion he thoroughly reviewed work done on the car and asked if I had any questions. He thanked me for my business. Another AMAZING experience with Crowley Kia! Many thanks to Ken Crowley for hiring the best of the best!!!

Dawn

Jul 14, 2016

The Crowley Kia staff has always been courteous and professional which is why we keep going back. They aim to please. Plus, they offer convenient appointments.

Kelly

Jul 13, 2016

I had a quick change of oil and rotation of tires in under an hour! Appreciate the quickness of service.

Gail

Jul 13, 2016

Mike Martella was extremely helpful and courteous! He took the time to explain all the features in my new Sportage. Mike Buccheri was also very helpful and got my lease payments where I needed them to be.

Mario

Jul 12, 2016

good service. Friendly and willing to help. I stopped in afraid to get into a new car and they gave me piece of mind and made me feel comfortable.

Kara

Jul 12, 2016

Kia Crowley has great service and fast service. great customer service and someone is always willing to give you advice on the car.

Beverly

Jul 11, 2016

Ease of scheduling not going to type a book here. You don't exactly make this easy. It was fine. What can I say about an oil change?

Julius

Jul 7, 2016

The men in the service department were extremely helpful and kind. I had a couple of requests for the technicians to check out and the guys made sure they were looked into. Also the service area and the waiting room were very clean. Lastly, my iolite change took less time than I expected.

Austin

Jul 6, 2016

I like the great customer service you receive from the time you walk in until the time you leave. I came in for my 15,000 mile maintenance . The process took a little over an hour. I was able to relax in the waiting area, helping myself to free coffee and tea. No stress!!

John

Jul 4, 2016

Great group that carries an honesty about themselves. I don't worry of what they may recommend. They have told me when things aren't needed as much as when things are needed

Christina

Jul 3, 2016

Service department is the best that I have ever dealt with. They are not pushy and only recommend service that I need.

William

Jul 3, 2016

The service center figured out what needed to be done to my car that day. I do have to come back at a later date for repairs as the parts are not in stock.

jerry

Jul 2, 2016

I would be very reluctant to get a car from a Crowley dealership. My purchase experience was not good.

Carolee

Jul 2, 2016

QUICK AND EASY IN AND OUT OIL CHNAGE COMFORTABLE WAITING AREA. PLEASANT PROFESSIONAL PEOPLE. TIMELY PERFORMANCE OF SERVICES. WILL BE BACK.

James

Jun 28, 2016

Salesman was receptive to my wants and needs and worked with me on price. Finance was quick with paperwork. Car was received spotless and with a full tank of gas.

Marc

Jun 28, 2016

The service person was curteous, prompt, and professional. Made sure that he explained the service and checkpoints that were performed on my car. Answered additional questions that I had.

Charles

Jun 28, 2016

Very polite,professional ,quick service with complete explanations given.appointments are always on time and the waiting area is very clean and comfortable

Eduardo

Jun 26, 2016

They take care my car the service is very quick they talk me all they due to my car and I recommend to every body to due business to Crowley in Bristol Connecticut

Donna

Jun 26, 2016

Overhauled all the work needed on the vehicle with excellent service, and called when the vehicle was ready, and then called back with a price.

Carlene

Jun 25, 2016

Prompt individual service, would recommend anyone to purchase from that particular dealership. Facility was clean and very inviting to any prospective buyers

Sharon

Jun 25, 2016

it was all ok except I wish they had completed the pressure test then instead of having to come back

Terrence

Jun 24, 2016

people and service and this survey should not demand 20 words. Dealership good, survey bad. Horse walks into a bar, bartender says why the long face?

Lisa

Jun 23, 2016

Staff was very friendly and helpful and they were not pushy sales people they had a great selection of cars

Michael

Jun 21, 2016

The dealership offers free oil changes with a purchase of the vehicle and the staff is always very friendly and helpful.

Donna

Jun 13, 2016

staff was very knowledgeable and willing to work with me even if it was the end of their shift, they stayed until we were on the same page.

Charles

Jun 12, 2016

Great friendly and attentive service without seeming pushy or overbearing. The salesman was engaging and seemed genuinely engaged in helping me get the car I wanted.

Joyce A

Jun 11, 2016

I was in and out in no time at all. As usual everyone was friendly and took great care of me.

Jeffrey

Jun 11, 2016

The items that they actually got to were done fine, but they had my car for the 5 days I was told that was required, 3 for the body shop and 2 for service. All repairs were not completed, I think, because they knew they had my car for 5 days and took their time, and then in the end, just ran out of time. Now, I have to bring my car back for a second time.

Jaroslaw

Jun 6, 2016

Overall customer service, quality of repairs, waiting time, a very knowledgeable service staff and management, support as well as the quality of the service

Maryellen

Jun 6, 2016

The salesman was great not pushy at all went out of his for me to give my mother in law a test ride as well to make sure she was able to get in with no problem Cameron gets an A+

Janet

Jun 4, 2016

They waited on me right away. Had my car done in a timely manner. Explained what I needed done to my car. Were very understanding when I didn't want to do the job right away. Answers any questions I had in a timely manner.

Valerie

Jun 4, 2016

The knowledge and patience shown by GM Kalani and sales rep Erik were huge in our decision to purchase a car from Crowley Kia. We are appreciative of Crowley's philosophy in dealing with us- Thank You!

Theresa

Jun 3, 2016

there was no pressure by the sales person. Syed was willing to work with me in the process so I was able to purchase my Kia Sedona. The fact that the sales manager was willing to work with me was very refreshing. Kiera is a great financial manager and a pure delight. I especially like the no pressure experience.

Jayne

Jun 1, 2016

Staff is Professional and friendly. We felt like Ryan always looks out for our best interests. We appreciate his expertise and assistance.

Deborah

May 31, 2016

I was in and out and they didn't try and get me to spend more money by telling me something else was wrong or needed fixing.

Kathryn

May 31, 2016

This service repair was quick and efficient. I was able to leave the rental car with them so there was no hassle.

Tabitha

May 30, 2016

Everyone is so outgoing, kind, courteous in all departments. Pete and Arthur in sales are always so helpful and pleasant to work with, always treat you with the utmost respect!! Kara in finance is an absolute doll, just love her!! Dan and Scott in service are so efficient and detailed!! Not to mention Dan is a cutie..;) !!

Sarah

May 26, 2016

Rob and Peter were awesome! I liked that Rob was very knowledgeable and remains in contact with his customers. He's willing to help with any questions I have.

Antonio

May 26, 2016

Fast service friendly people always willing to help customer.Always to assist customer offers good service for the price friendly. customer caring.

Michael

May 25, 2016

friendly and accurate service agents are helpful in taking care of you and your needs to get your vehicle repaired to your satisfaction and at a reasonable price with original parts

Laura

May 25, 2016

General Manager Michael & Salesman Eric were very informative, helpful & easy to work with to get a deal i,am very satisfied with.

Joanne

May 24, 2016

Started out as just a conversation- Michael advised me he could show me numbers.. And we made the deal. I had a great experience and would recommend this dealership to friends and family.

Viola

May 24, 2016

service department are courteous and willing to help you if your car is in need of repairs. If I was to purchase another car I would definitely go to Crowleys in Bristol.

Harold

May 23, 2016

Professional. Clearly stated and confirmed why I brought the car in for service. They easily adapted to an additional need that I had with may car.

Leslie

May 17, 2016

Courteous, respectful, timely service, not pushy. Why do I need to waste my time writing more words. I'm taking a star off customer service for this annoying condition!

John

May 17, 2016

Cameron was very personable and friendly. He started slow but finished strong. We walked in to test drive and walked out very satisfied with a vehicle.

GM

May 16, 2016

I applied for a loan and Crowley contacted and hassled me to come in and offered to pick me up since I have no car now. And they took all my info over the phone and told me they would get back to me and I never heard from them again even after they told me that they should be able to help me. At least a call back would've been nice to let me know no or not or what my options were.

Natalia

May 15, 2016

Always friendly, prompt service. The staff always answers questions and provide recommendations. They always have me in and out there quickly.

Joseph

May 13, 2016

Great. The service was quick. The staff was very friendly. I had a 10 am appointment and I was out the door in 35 minutes. You can't beat that.

Thomas

May 6, 2016

listened to what I wanted, didn't push things on me that were not necessary. Gave me the time I asked for to make a decision and provided a very reasonable price

Eufemia

May 4, 2016

Not feeling any pressure to buy and everyone wanted to help out.Great car knowledge and a natural willingness to just talk cars.CROWLEY KIA has an amazing customer support system and warranty program.

George

May 4, 2016

the staff was incredibly warm and friendly,and very professional. The salesman and the manager treated my family with respect. I've already mentioned the dealership to a few co workers. The process was fast, easy, and I got an excellent deal.

Alice

May 3, 2016

I called to set up an appointment for service for my KIA, they were very courteous, quick Helpful and friendly.

David

May 2, 2016

It was great! Excellent customer service! They made sure to go through the car and also fixed a recall at the same time of my service.

Tiffany

May 2, 2016

It is always a quick service. I can always make an appointment very quickly for when I need to be in.

Gerda

May 1, 2016

Courteous. On time. Clean. Offered me a beverage. I have been there many times and they have always had these traits.

Jeffrey

Apr 30, 2016

Quick and thorough service. Friendly service personnel. Nice waiting room area. Liked that they noticed rear lights were not operational.

Samantha

Apr 29, 2016

Service coordinator was extremely kind and welcoming. Quick service - was in and out in a half hour for full inspection and oil change.

Charlie

Apr 28, 2016

I trust Bob and his team completely. I am confident with the process and the quality. I will always go back to this service facility for any service needs.

Chase

Apr 28, 2016

Rob Boyle was able to get me to the monthly price I wanted and didn't give me a hard time about it. He humored my overly-protective questions and was accessible throughout the process.

Marc

Apr 28, 2016

the staff was nice and helped out with rental car. However, timelines were missed, and I was supposed to get a call back that didn't happen, so I had to call back in.

Timothy

Apr 26, 2016

It was a very quick experience. I got the exact car I was looking for. It was as easy as 1,2,3.

Wayne

Apr 26, 2016

Crowley KIA has always been friendly and courteous with me. The prices and service are outstanding. I would send anyone with a KIA to Crowley KIA.

Jodie

Apr 25, 2016

Everyone from service to sales to finance were very helpful. Very friendly atmosphere and knowledgeable staff. This is my 3rd Kia and I am sure it won't be my last.

Suzanne

Apr 25, 2016

I with in for oil change and need brakes they did them right then and I didn't have to come back another day to have them done. Always are very pleasant.

Theresa

Apr 24, 2016

When I showed up for my appointment my car was immediately taken in, I did not have to wait. I was due for the 15,000 mile maintenance. Before they did any work they explained exactly what needed to be done and what the cost would be.

Elizabeth

Apr 23, 2016

The Service Department is the best part of the Crowley Kia experience! They are super accommodating, friendly, and just plain awesome.

Betzy

Apr 22, 2016

everything was done in a timely fashion. We were accommodated for a later saturday appointment as well. We were able to have an easy trade in upgrade option.

Suzanne

Apr 21, 2016

All services were competent, prompt and courteous. I chatted with several employees during my short wait for service and found them all knowledgeable and pleasant.

Lisa

Apr 20, 2016

Convience. Ease of checking in and out. So far just have had upkeep service and oil changes. Luckily no problems yet.

Deborah

Apr 17, 2016

Daniel at the front desk was extremely knowledgeable, attentive and helpful. The car was brought right in and ready on time.

Robert

Apr 17, 2016

Excellent customer service! No pressure sales tactics. Rob, Sayed, and Kara were great to work with!! Thank you so much!

Kellie

Apr 16, 2016

Why would anyone go anywhere else?! The Team is friendly and welcoming. (I went back for another car after an accident)- they took care of EVERYTHING!Special thanks to Rob & Ruben, I love my new Kia!

Lara

Apr 16, 2016

The service team at Crowley Kia got right to work diagnosing the issue my Sorento was having. When they realized the part they needed they sent the parts driver to pick it up and my car was fixed the same day. What a relief that was.

Gerald

Apr 16, 2016

Did what you said you'd do. Called when the car was ready. Was able to pay bill over the phone. The sheet telling what was checked on the car showing what was good & what may need to be done.

Mary

Apr 15, 2016

There was not even the slightest hesitation. The fact that my turn signal was not working seemed very important to the Crowley Kia Service people. It was repaired in a few minutes and the service fee was very nominal.

Yadira

Apr 12, 2016

The communication was open and honest. All my needs were taken are of to the fullest. I'm a very happy customer!

Mary

Apr 12, 2016

Rob was very easy to work with. I had inquired on-line, he called me, sent me a price quote via email and followed-up with me. I like the fact that he texted me his contact information so it was very easy to do business with him. He is not a high pressured sales person and I would have walked out if he was. He was great, easy to work with and very personable. I especially liked that he took the time to program all of my radio stations, set up my phone, etc. Overall, great experience.

Angela

Apr 12, 2016

Syed was extremely knowledgeable and helpful. We enjoyed working with him. This dealership is a great place to go to.

Jeannette

Apr 11, 2016

they are competent and give great service. Keep coming back since I purchased the vehicle there in 2011.Good Job Guys!!

Kimberly

Apr 8, 2016

Rob was able to get me into the car I wanted at the price I could afford to pay without a lot of hassle.

Pamela

Apr 7, 2016

very efficient and helpful. very clean and helped with a key fob that I was having issues with. they were able to fix it and saved me money by not having to order a new one

Scott

Apr 7, 2016

It was quick and easy to make the appointment on short notice and the work was performed to my satisfaction

John

Apr 6, 2016

The service manager Scott is very helpful, pleasant and goes above and beyond, answers every question addresses any concerns he listens to the customer.

Susan

Apr 6, 2016

friendly, prompt Knowledgeable. OK now this is annoying. This is not grade school. I am helping you. I should not have to count words so take off 20 points

James

Apr 4, 2016

Ease of making appt and reliability of work promised. Cost was less than estimated and delivered right on time. As promised

Amy

Apr 2, 2016

Crowley Kia accomodated my last-minute appointment request, they provided great customer service, and the service was performed very quickly. Great experience!

Luz

Apr 2, 2016

Great all-around service. Staff was professional and thorough. Work was done in a timely manner. Courtesy driver was very friendly.

Alyssa

Mar 31, 2016

Honesty, good environment and nice people! The salesman was available at anything even if the wasn't at work. Very helpful

David

Mar 31, 2016

Very professional, prompt, and courteous. I would certainly recommend this service to others. This department backs up the sale of great Kia cards.

Richard

Mar 29, 2016

Always a pleasure bringing my vehicle in for scheduled maintenance. Service department has been very professional every time. I will continue to bring my vehicle in for regularly scheduled service.

Jennifer

Mar 29, 2016

Always helpful with any questions I may have and are never pushy with trying to sell me something. I have refered friends and family to this dealership and will continue to do so.

Joann

Mar 22, 2016

Friendly employees, great finance lady, great car at a good price. Will be back for service when needed. Very nice dealership.

Marlene

Mar 22, 2016

Car was ready within a reasonable time and I have no complaints, service people were friendly. Price for the work done seemed ok.

Patricia

Mar 22, 2016

Everyone is pleasant and any work that is going to be doneis explained. In the past 2 years I never had a problem in the service department.

WendyL

Mar 21, 2016

This review is for the Service department, specifically for the help I recieced from Ed Donahue and manager Scott Patterson. I have an 05 Kia Spectra that has been worked on by a number of people. Lord only knows at what point my car was improperly handled before I sought out to have my spark plugs done by these Professional Mechanics at Crowley.By far this has been the most pleasant experience because of there honesty and willingness to help me. They were attentive to my concerns after bringing the vehicle back to recheck spark plugs I had put on by them a month ago. Turns out, a previous mechanic did not properly secure my main connection to the spark plugs, and instead of being pinned to another large service charge both Ed and Scott offered to fix the issue immediately with no damage done to me! This could have been a nightmare, but fear not, these guys are honest, attentive and surely know what it takes to make sure their customers are satisfied. I walked away just a short hour later with the problem completely fixed, I would recommend anyone and everyone to get there done here! You'll walk away knowing your car was in great hands! Thanks again, for dealing with me at a time of urgency, as I too am in the car business! My 05 will be able to get to work no problem now!

Joseph

Mar 19, 2016

Service and personality of the service department is great. Timing of repairs and up front cost is also provided. Thank You

Sandra

Mar 19, 2016

Can usually get appointment within the same week...They are friendly, fast and do a good job. Why do I have to write 20 words.

Joanne

Mar 19, 2016

The show room was attractive. Coffee offered and available. Sales people were respectful of each other and the customer. No"push" to buy a vehicle to the point where it might become uncomfortable. Availability for appointments good met wth our needs.

Bruce

Mar 18, 2016

I liked the ability to locate the car I wanted and to go down to Pa. to get it. The pricing also was very good. ,I liked the ability to locate the car I wanted and to go down to Pa. to get it. The pricing also was very good. I never had to step foot in the dealership for this to happen. It was all done on line. My first visit to Crowley was to pick up my car.

Lisa

Mar 18, 2016

Everyone is always pleasant. They are always on time with no long waiting period and the service done on my car is always done right.

Norman

Mar 16, 2016

very personalized sales experience, very good service that went at my pace. I would highly recommend the dealership for used or new cars.

Ericka

Mar 16, 2016

John and Camerin were very accommodating and made me feel comfortable. They were great at making sure I received the vehicle that would replace my "trade-in". Albeit the same exact color and doesn't look any different from my trade. Next time, I'll pick a different color. :)

Madeline

Mar 15, 2016

Faster than expected. Clean, comfortable waiting room. Pleasant and courteous employees. Television to help the time pass quicker. Free wifi. Pleasant and courteous staff.

Ellen

Mar 13, 2016

All of the work was explained to me before it was done. Ed was extremely courteous and professional. The service department is great. I would highly recommend this dealership.

Kimberley

Mar 12, 2016

I love coming to this dealership. Team members are alwsys friendly. Keep up the great service. Enjoy receiving appointment and birthday wishes from them.

Pamela

Mar 9, 2016

From check in to explaining an issue to me the staff wasEfficient, polite, done with a smile. It would be a nice touch to get a car wash with the service.

Joseph

Mar 8, 2016

Friendly staff, nice customer lounge area and service times are always speedy. Very easy to schedule appointments and very flexible working around my schedule.

Vivek

Mar 6, 2016

Courtesy at front desk, quality of service, friendliness of the staff and overall experience is great and need a mention.

Sheila

Mar 4, 2016

All the salesmen were great and had wonderful people skills, I must say we had a great day.Excellent people to deal with.

Margaret

Mar 3, 2016

Everyone was very courteous and the whole thing went like clockwork. Also have a great lounge area with tv to pass the time.

Lisa

Mar 2, 2016

The staff was knowledgable and very helpful. Not to mention they help to build your credit up. Which is a great thing.

Tonia

Mar 1, 2016

Scott & Ed are always helpful and friendly! They answer all my questions and explain to me what needs to be done. I trust them!

Nina

Mar 1, 2016

Everything nice office friendly staff not pressured to buy explained everything in full What more c a n I say?

Thomas

Feb 27, 2016

Fast and on time service. I will be coming back for my future car needs. As well as recommending to all of my friends.

Paul

Feb 25, 2016

Very polite and knowledgeable service reps. The work to be done was explained to me very well and the service itself seems to have been performed very well.

Kathleen

Feb 25, 2016

The staff are always very nice and helpful. I would highly recommend Kia service to family and friends. Staff explains repairs and cost.

Maria

Feb 24, 2016

Very easy and very nice people to deal with. Would definitely recommend to friends and family and anyone else who asks

Howard

Feb 24, 2016

Scott was great to deal with and explaining what was wrong. everyone I talked to was polite the job was done quickly and the car was clean when I got it.

Janet

Feb 24, 2016

very helpful and friendly and I would recommend to friends they the time to explain what was done to my vehicle and what was needed if any

Kathleen

Feb 24, 2016

Always nice people, Scott and I'm sorry I forgot the other gentlemans name. Hot chocolate was great my son and I enjoyed it. Waiting room is large and very clean. Service was quick and everything service is always explained when finished.

Michelle

Feb 24, 2016

Wait time was less than quoted. People very friendly. Erik the salesman is alwaysPleasant when we stop in to visit and very honest.

John

Feb 24, 2016

It was my first visit and I was pleased, that I was in and out so quickly ! Looking forward to see if next visit goes as well?

Pamela

Feb 24, 2016

The sales person Art Fil was awesome. He answered all our questions and was not pushy. He gave us space and privacy to make our own chooses.

Martin

Feb 23, 2016

Service was prompt and courteous. Work was completed ahead of time and I was notified immediately. Very satisfied with all aspects of the service.

David

Feb 19, 2016

Always Prompt courteous and professional. No gimmicks and no false sales pitch. I can always rely on a quality service visit that doesn't take hours of waiting.

Christine

Feb 16, 2016

I liked how professional and FRIENDLY the staff were. They are also thorough in explaining the services I needed. Very confident bringing my vehicle there!

Paige

Feb 13, 2016

service is always good at crowley kia. it is easy to get in and out fast. they gie me a heads up when additional service is needed.

Suzette

Feb 8, 2016

Fast friendly service center, easy and convenient, comfortable waiting area, clean restroom. The ladies room did not have paper towels to dry your hands, ask a service rep and he made sure the bathroom was equiped.

Richard

Feb 7, 2016

Very Good Customer Service . Although , I'd like a wash and vac Dry out with it . But other than that the best service !Didn't need to wait long . Very generous and kind . I'd definitely recommend friends in .

Miguel

Feb 7, 2016

Everything is so good they made me feel like a family . We that service I can be in kia business for ever

Amy

Feb 4, 2016

great service scott is the best and handles his customers with respect. I enjoy working with him. A valued asset of Kia.

Matthew

Feb 3, 2016

I have been regularly going there for 2 years and they are always helpful and quick; especially their only service tool.

Benedict

Jan 30, 2016

The service was quick and efficient and the personnel were friendly. Also their inspection discovered the rear brakes were failing and were repaired. I appreciate this very much.

Michael

Jan 29, 2016

Service is always very courteous & accommodating. I have a very busy schedule so it's hard for me to make appointments in advance. But any time I stop in Crowley KIA makes sure they get me in and get me out quickly. Really appreciate that from those guys. THANK YOU!

Craig

Jan 27, 2016

very accomidating. the service was great as well as the very helpful employees. facilities were very clean and comfortable. we will be back.

Patricia

Jan 27, 2016

Our experience was excellent. Our salesperson, Art Fil, was very knowledgeable and exceptionally polite and courteous. He was not there just to sell us a car. He wanted to know what we were looking for and what we could afford. My husband and I had many bad experiences with other car dealerships, so we were on the defensive right from the start, but he sat us down and made us feel very welcome, and he put us right at ease right from the start. I would highly recommend him t to anybody who is looking for a car.

Brian

Jan 26, 2016

free oil change. Able to make an appointment for oil change which was on time. Nice waiting area with free coffee. Clean facilities.

Karen

Jan 23, 2016

Car was ready really fast. Excellent service. Always bring my car there. Shuttle picked me up quickly too no waiting. Definitely top notch service.

Willie

Jan 22, 2016

Thorough and efficient. Pleased with sales staff and equally with the service department. Also, impressed with wide range of expertise with vehicle enhancements for all models.

Richard

Jan 20, 2016

from the moment I came in for the service the servicemen greeted me very nicely and I received very prompt and great service . Would recommend everyone to use that service dept .

Michael

Jan 17, 2016

Everything was done professionally and as quickly as possible despite an issue concerning a replacement part not matching the original. But I am assured that the job will be completed satisfactorily.

Barbara

Jan 15, 2016

They gave me a rental car while my car was being worked on for 3 days after ordering a part for it.

Salim

Jan 14, 2016

Everyone was friendly. Treated you nicely but I notified the service manager about my tire light being on and it was still on when I left. Makes you wonder...

Nicholas

Jan 12, 2016

Customer service was great desk employee was easy to deal with cheap prices. Car was ready quick and follow through was great.

June

Jan 12, 2016

Very friendly service. Was advised in advance of all charges and time repairs would take. The customer lounge is very clean and comfortable.

Bonnie L

Jan 11, 2016

Everyone was friendly and they worked on my car immediately. I didn't have to wait long. They did all the services that needed to be done.

Charlie

Jan 10, 2016

Service is excellent. Bob and his team (Scott, Ed and parts guy) are great. Work is excellent. Can't even tell that anyone worked on the vehicle.

Sharen

Jan 10, 2016

Fast and efficient Excellent Customer service. I feel they went above and beyond to ser toy needs. I am looking forward to my next car service .

Stefanie

Jan 8, 2016

Kindness, cheerfulness, comfortable waiting area, they do it in the time they tell you. I drive 45 minutes up to Bristol just because of the dealership's caring attitude regarding my car and myself.

Robert

Jan 7, 2016

Great dealership support after the sale. Timely and professional staff. Would recommend to friends and family.Clean facilities and comfortable customer lounge.

Mario

Jan 6, 2016

WORK WAS COMPLETED WITHIN THE TIME PROMISED. WAITING ROOM WAS COMFORTABLE AND BRIGHT. SERVICE TECH WAS FRIENDLY, KNOWLEGABLE AND EFFICIENT.

Victor

Jan 2, 2016

Courteous, excellent price, and fixed everything the first time. Easy to book a service. Waiting time reasonable based on work requested

Irene

Jan 1, 2016

Great customer service and prompt services. One of the best locations for kia service, clean and amenities in the lounge area.

Ryan

Jan 1, 2016

Bob is very knowledgeable and makes sure my car is in perfect order. I can't say enough good things about this team.

Wilfred

Dec 31, 2015

I have used Kia shop for a few years now. When they were Buick I had good dealings with them. Now they have the Hamster mobiles. I still will use them over any other in the area. Thanks for doing such a good job. Wilfred St. Peter

Mary Louise

Dec 29, 2015

Fast service, friendly and knowledgeable. I like that Kia has embraced the chip and pin technology for credit card transactions, keeping abreast with the most recent advances in cyber security.

Frances C

Dec 29, 2015

quicker than I EXPECTED , and more at the point for required maintenance when needed. Appreciated finding out there was no need worry about other charges for added work needed.

Bruce

Dec 27, 2015

No pressure pleasant experience , would definitely recommend this dealership to others! The salesman and management were professional but at the same time friendly!!

Karen

Dec 24, 2015

The finance manager Karen was the best. We were. Done with Crowley until she took over.she got us into a great car...

Robert

Dec 24, 2015

Clear, curtious atmosphere. Pleasure doing business with Crowley Kia,as this is my Forth Kia From this Auto Dealer.I have and will recommend this Dealer to everyone I know.Merry Christmas to all.

Pall

Dec 24, 2015

it was on time, made the appointment on line, and all the work was explained to me and the work was done earlier than expected

Charlie

Dec 19, 2015

Service is great. Bob and his team of Scott and Ed are excellent. The parts guy does a great job. Great communication and I know I can trust them. Also like the upgraded facility.

Elizabeth H

Dec 16, 2015

Scott and the rest of the staff are always prompt and friendly. they explain in non-"car guy" language. There is never pressure to book repairs that I haven't budgeted for.

Ruth

Dec 11, 2015

I was able to make an appointment at a time that was good for me. My vehicle was ready when they said it would be.

Nicholas

Dec 10, 2015

Very friendly staff. Quick service. When originally purchasing my vehicle, the salesman helped to get me into the perfect vehicle as well as in the perfect payment range.

Barbara

Dec 7, 2015

polite and efficient, they always do a good job and I will always bring my car for serviceat crowley kia

Patricia Lopa

Dec 7, 2015

My husband and I decided to award our son with his first vehicle. The sales person Butch was great to work with as was all other people on your sales team. From start to finish it was a great experience! Now we have to figure out where to hide the vehicle until Christmas. Patty Lopa

Louise

Dec 5, 2015

The personnel were friendly, knowledgeable and went out of their way to be sure my appointment/service went well. Always a pleasure working with them.

Neil

Dec 1, 2015

our salesman Cameron was very attentive the whole staff very friendly we did have a problem with paper work but it was taken care of

Mukundan Krishnan

Nov 27, 2015

We bought a Kia forte 2015 EX from Crowley KIA in September 2015. Up till the purchase everybody acted very friendly . Convinced us to pay extra money for a 10 year extended warranty and explained us the many benefits of having this wonderful car that we were buying . Right after buying the car within 2 months we ran over a small boulder on highway( I am not exaggerating for the purpose of making anybody look bad!!) and the front wheel driver's tire went flat as the side wall of was damaged. Firstly I would like to bring everyone's attention to the poor quality of the tires installed in the car which goes kaput on the first impact with a SMALL STONE after having run only 2300 miles and secondly the dealership sincerely called the next morning and very politely told how this is not covered under warranty and how we have to pay extra to replace the tire. Please make sure you all read fine print carefully when you buying a car from crowley as they are very misleading!

Donna

Nov 26, 2015

Much improved from my last experience. Kuerig coffee machine a nice plus and was informed about free WiFi with p/word when I checked in. Time expectation was as/or better than expected. Way to go Crowley.

John

Nov 26, 2015

Quick, efficient and seamless. Friendliest and professional staff. Ease of setting up the appt. Recommendations are never pushed on you but very professionally provided.

Victor

Nov 26, 2015

Courtesy, efficiency, and promptness of service. Staff was friendly and helpful. Service was performed quickly, completely and without delay. Facilities were pleasant and brightly lit.

Kathleen

Nov 26, 2015

Always friendly and goes over what needs to be done. Then I ask what is key for car to operate properly so I can make a decision based on my financial situation.

Stephen

Nov 26, 2015

Relaxed casual atmosphere from start to finish. Made sure I got the car I wanted and within stayed my budget.

Natalie

Nov 24, 2015

i never have to wait to long for my car when I bring it in the shop and also loved how they let me know about my back windshield wiper needed to be changed because I kept on forgetting about it!

Danuta

Nov 22, 2015

Everyone was very helpful and made sure I was taken care of the whole time we were there. They were also very understanding in making sure I got what I wanted

Jennifer

Nov 12, 2015

Staff is always very understanding and accommodating. Their hours of service are flexible to meet my needs to work around my schedule.

Patricia

Nov 11, 2015

It is always well organized and everyone is pleasant,also that they explained what was done and what to expect on your next visit.

Denise

Nov 10, 2015

Always good service with a very friendly staff. Knowledgeable mechanics and am always able to get appointment when convenient for me.

Guest

Nov 8, 2015

After doing some research I found the car I wanted. I came in test drove it and decided I liked it enough to buy. We negotiated a deal I put half of my money down also signed what I thought were the terms of the sale. I was told all I had to do was return the next day with the rest of the down payment and the car would be mine. I arrived the next day and was told I could not have the car I wanted due to an issue with finance however other cars were available to me. I was offered a newer car but was told I needed a bigger down payment and the monthly payment couldn't be found out until I provided all of the down payment. Although I received my down payment back this was a horrible experience for me. A deal was made and agreed upon. Bad business practice all around

Joseph

Nov 5, 2015

Service was Royal. When I come in for service, I can count on exceptional service and focus on details that I might miss.

Donna

Nov 4, 2015

I was told that the service would take 30 minutes to do and that is exactly how long it took.

Mark

Nov 2, 2015

Service is second to none. Everyone is friendly, helpful and most importantly Honest. Facility is always clean and comfortable. Work is done right the first time and within promised time frame.

Debra

Nov 1, 2015

Able to get a quick appointment. being explained about my repair and service. my vehicle was ready in a timely fashion. Friendly atmosphere.

Patricia

Oct 30, 2015

The salesman was very helpful and patient with us trying to make up our minds. A great young man, Rob!!a

Kristine

Oct 28, 2015

Everyone is always both friendly and quite professional. The customer waiting area is clean, bright and comfortable. Even Mr. Crowley himself said hello as he walked through.

Sabrina

Oct 28, 2015

The service was great, they took my car in right away & had all the maintenance done in no time; clean & comfortable waiting area. Staff at front desk was very friendly & helpful.

Jeovanni

Oct 24, 2015

The service provided by Crowley was Great! Would continue to come and service my vehicles with them. Awesome shop to visit.

Kathleen

Oct 23, 2015

Good communication. Car was ready when promised. Complimentary service was completed. The facility was clean. The service department employees were courteous and helpful.

William

Oct 23, 2015

Dealership had a Positive attitude. Enjoyed the test drive which allowed my family to see how this car would fit into our lives. Dealer Related my situation.

Cynthia

Oct 22, 2015

Quick and attentive service, clean and comfortable waiting area. Would return for service. Will recommend Crowley for repairs and purchasing

Salvatore

Oct 22, 2015

Great Service. quick. friendly people. Love the new updates. I was very pleased with how quickly my car was serviced.

Albert

Oct 20, 2015

They answered all my questions and explained everything thoroughtly, I was very satisfied. Coffee was offered to me but I declined.

Carlos

Oct 17, 2015

Friendly, attentive and courteous staff! !for sure we will recommend you guys to all friends and family!!! Thanks for the experience! !!

Brian

Oct 16, 2015

Peter DeBarber and Rob Boyle went above and beyond to get me into a new car for the right price without hesitation.

Terri

Oct 6, 2015

Crowley was able to give me a rental car until my vehicle was fixed. This enabled me to comfortably go on with my day not worrying about transportation to work, etc.

Elaine

Oct 5, 2015

People who take care of you are professional and very nice. Explains any questions you have. Keep up the good service

Cleopas

Oct 3, 2015

It was easy to set up an appointment. You took care of the anti-corrosion underbody work and performed a multi point inspection for free. Thank you.

Debra

Oct 2, 2015

The general manager is a funny and friendly person. No pressure and no one tried to sell us on any other vehicle other than what we came in for. Sales person was amazing and also friendly and real. Finance person was lightening fast and amazing. It really felt like we had known each other for a very long time.

Robin

Sep 30, 2015

Camerin, my salesman, made sure he found the right car for me. And he picked the perfect one! Thank you Camerin!

Linda F.

Sep 30, 2015

Had the most incredible experience buying a new car at Crowley Kia in Bristol! It was such a pleasure to do business at a car dealership with integrity. A business is only as good as it's employees and this business far exceeded our expectations, we had the pleasure of dealing with Rob Boyle and Kara who made our purchase effortless, not to mention Peter with his sense of humor. We have purchased a number of vehicles in the past at dealerships that we would never, ever return to because of their poor customer service, we were very leery as to where to go. I researched Kia's online and received many e-mails from car dealerships soliciting our business, we chose Crowley's in Bristol because they were the only one that called us, which was a nice personal touch. Rob and Kara were the best, we went there in the afternoon and drove away with our new car the next morning, for once it actually felt good buying a new car. I would definitely recommend Crowley's in Bristol, CT if you are in the market for a new car. We just love our new Kia Sedona!

Saundra

Sep 29, 2015

i didnt have an appt in the service department....and was fit right in! Service was super fast and very friendly.

Robert

Sep 25, 2015

All of my questions and concerns were handled in a professional and straightforward manner. The people there have excellent product knowledge

Jody

Sep 24, 2015

As I had the pleasure of meeting the man behind all of the wonderful empyees Mr. Crowley himself I told him exactly how pleased I was with the help and the professional people that I dealt with angain many thanks to Kara in the business office and thanks to Michael Martello they two are such assets to the Crowley family thank you

Clifford

Sep 23, 2015

I always enjoy my visit to Crowley. I deal with the service Reps, and they always make my visit pleasant. They are knowledgeable and courteous, and I enjoy interacting with them. Also, they are just plain nice guys.

Mary

Sep 19, 2015

Crowley Employee did an outstanding job of detailing my auto.It looks brand new. The auto is 2003 year! Thanks to all the very nice people who work together to take care of customers.

Gloria

Sep 18, 2015

Good customer service. They keep records of my car service and then took care of everything I had forgotten. In addition, they perform a complementary service and everything was explain to me.

Gary

Sep 18, 2015

very professional; very accommodating the car was completed before the scheduled time; the facility is new and clean and easily accessible

Robert

Sep 18, 2015

All was great! Everything went well and repairs were completed as expected. Staff was very friendly and courteous. Definitely a great experience.

Ryan

Sep 18, 2015

Bob, Scott and Ed are fantastic got the job done right the first time. I'm very happy with the service

Donna

Sep 17, 2015

Little long on a oil change, 1 hour. Clean waiting area, customer service is ok. Brought car right in at my 2:00pm appointment.

Christopher

Sep 15, 2015

The professional and welcoming feelings from the dealership. This is the second car that I brought from this dealership and I can only say that the service only got better. I was astounded to how hard they worked to get me into the car of my dreams.

Georgieanna

Sep 10, 2015

the work was done in a timely manner. the suggested extra maintainance work was not pushed on me and the cost was reasonable.

Zaira M

Sep 3, 2015

They listened to what I my expectations were and gave me exactly what I wanted. They worked with me to make sure I was satisfied and content with my choices.

Philip

Sep 3, 2015

Employees were very professional and friendly, service was fast and very good. Employees were willing to answer any questions accurately

Jeffery

Aug 30, 2015

This was my first service visit. The staff that worked with me were professional and courteous. The service was prompt with no hidden surprises.

Darcie

Aug 27, 2015

My salesman Art Fil was very helpful. Very pleasant and an all around good sport. Very happy with his assistance in my purchase.

Sheree

Aug 22, 2015

We experienced quick & courteous service waiting for our Kia to be serviced and it was finished ahead of schedule.

Richard P

Aug 22, 2015

I recently purchased 2 vehicles from you and my experience was terrific. The salesman Peter was wonderful to work with along with Adam and Rubin . I have already referred 2 of my friends .

Joseph J

Aug 15, 2015

They were quick. I bought a 2015 sorento and the windshield broke an the fix it every quickly . I will go back if I have any thing wrong

Richard

Aug 13, 2015

Repairs made quickly at minimum cost....also given valuable advice on emergency sale of my latest KIA purchase as well as providing a solution..

Robert

Aug 11, 2015

As always, courteous staff, and very quick turnaround. Nice that I can get a quick bite to eat on my lunch hour and get my Kia serviced.

Martyna

Aug 7, 2015

Everything. Erik, the salesman called me after I placed an online inquiry for a vehicle and was very friendly from the beginning. Erik did more than exceed my expectations, he did not take advantage of me like the last two places I've dealt with. The atmosphere at this dealer is very friendly and comfortable. Hands down my best experience thus far. For once a dealer that offered me a deal and was able to make it happen!! I walked in on a Thursday and went home on a Friday morning with my brand new car :)

Barbara

Aug 5, 2015

The experience i had with your staff was very good.They took my complaint and took care of it in a timely manor. with in a few hours my car was fixed and i was on my way .Thank you

Kathleen

Aug 5, 2015

The staff was curtious and kind. They kept me informed on what they were doing with car at all times. Great Great Service Center staff.

Jean

Aug 5, 2015

You take the time to explain what needs to be done and why and when. You make sure my car is as safe as possible when I'm driving.

John

Jul 29, 2015

SERVICE WAS GREAT AND WAS ON TIME AT CROWLEY. WOULD HAVE MY AUTO SERVICED AT THIS FACILITY AGAIN AND AGAIN

James A

Jul 27, 2015

nice friendly people quick service informative about recalls fast appt for recall i would refer friends and family to kia

Kathleen

Jul 27, 2015

Were pleasant upon arrival and said they were bit behind. I generally expect that but this time was longer than usual. Not sure why.

Amy

Jul 25, 2015

They one worker I dealt with was friendly and answered my questions nicely. Also the wait was not to long.

Penny

Jul 24, 2015

Pleasant, friendly, easy to work with. I am a repeat customer, they treated me well. Art was my salesperson and he was very nice, helpful, walked me through things that changed from my previous model. I will refer folks to him. We were in a serious car accident and my 2012 KIA was totaled. It saved our lives and I would not consider buying anything other than another KIA

Catherine

Jul 24, 2015

Staff are always friendly and very helpful. Very quick to check you in and get going on providing the service

Charlie

Jul 21, 2015

Prompt service. Open communications. Thorough and quality workmanship. Comfortable facilities and always on schedule. I trust Bob and his team.

Robert M

Jul 20, 2015

All of the salespeople I encountered were very happy to assist me and the woman in finance was very nice and very helpful in my first new car experience!

Maria

Jul 20, 2015

Great salesman. Very easy to deal with and get in touch with by phone. Kept me updated on everything going on.

Martha

Jul 18, 2015

The service is good all timeThe workers are friendly and will recommend the best for your car, so they explain you if you car has any problem.

Barbara

Jul 18, 2015

A pleasure to do business with, extremely accommodating from sales to clerical to service. All staff pleasant, patient and polite! Our sales representative, Rob Doyle, was most knowledgeable and fun to work with. Just love my Kea Soul!

Ingrid J

Jul 17, 2015

all friendly and approachable. a smile and handshake. so far very pleased although the completion of our sale (a used vehicle) is not done.everyone very customer oriented.

Corisa A

Jul 16, 2015

Everyone was helpful. Business manager and sales person was great. They made sure that I was truly happy with the car.

James

Jul 16, 2015

In and out on time. Scott was very professional. Gave good suggestions, did not try and do a hard sell on items he thought I would need in the future.

Tonia

Jul 14, 2015

I like the people I deal with. They are always helpful and answer all my questions. Always easy to make an appointment around my schedule.

Curt

Jul 13, 2015

The service department is excellent and very friendly! They were very fast and made my service experience an enjoyable one.

Nicholas

Jul 13, 2015

Very knowledgeable as well as friendly and honest. Great customer first culture. I went in for routine service and left very pleased with the time it took as well as the employees who worked there

June

Jul 13, 2015

They kept me informed on everything additional that needed to be done to my car & gave me all the info needed to decide when to have the work done. I really like that they don't push you to make a decision. It is your choice. The staff is always pleasant, professional and friendly. The remodel to the facility is very nice. Everything is always very clean. I always feel comfortable if I decide to wait for my vehicle.

Cynthia

Jul 9, 2015

I was not pressured into buying a car and the entire process went smooth. The financial processing was painless and Kara was very informative in all areas. I love my new KIA Optima!!

mathew m

Jul 8, 2015

Felt like a low pressure environment; salesman worked with me to find an affordable deal.

linda w

Jul 8, 2015

My husband and I received exactly what we requested in a timely and professional fashion. We were treated with respect and dignity. It could not have been a better experience! We are proud to our drive new KIA Forte...it is so stylish, yet safe and affordable! Thank you Butch Hanning and Crowley KIA for making this new car possible for my husband and I. It is so refreshing to find a dealership that lives up to the promises in their advertising. Thank you for everything! We love our KIA!

Wendy

Jul 8, 2015

The facility was clean, refreshment area nicely stocked and comfortable chairs. The service men were nice, as was the staff of the dealership which were friendly.

aly

Jul 6, 2015

online appointment booking and friendly staff, nothing I can think of at this point to improve on

James

Jul 4, 2015

You can purchase a vehicle anywhere. Service is where the rubber meets the road. All of my experiences have been excellent. Employees are friendly, receptive to my needs and have been exceptionally accommodating. Due to the service I have received, I will purchase my next vehicle from Crowley Kia.

Gerald

Jul 3, 2015

I called up & said what I wanted to spend on a lease, & Rob was able to make it happen. We picked up the car that same night. Kara just had my husband sign the papers. It was the quickest & easiest lease from start to finish.

Austin

Jul 1, 2015

I loved that I didn't feel pressured in any way. Everyone was so nice and made me laugh throughout the process. Camerin was the absolute BEST!!He was very knowledgeable and seemed to love to help people regardless of one's financial situation. Camerin made you feel like you were visiting an old friend instead of car shopping. Everyone treated me with dignity and respect! This was the best buying experience in my Life!!! You guys at Crowley Kia are #1.

Mark

Jun 25, 2015

The staff is always very nice and I never have to wait longer than 30 min. for an oil change!

t. davis

Jun 24, 2015

My service appointment was not until 1:00 PM. I dropped the car for service around 10:30 because I had other appointments . I did not expect them to service the car until the afternoon, to my surprise, I received a call around 11:30 letting me know the car was ready. That never happened to me before. I was so pleased...! They were so nice and very professional. Thank you for making my day. I look fordward to the next car service.

RL

Jun 24, 2015

I guess it is good because I've been there for 12 yrs ... That is telling you all!

Louise

Jun 23, 2015

I went in for my regular oil change plus....As always everyone was attentive, on time and made me feel very comfortable. The service was great....

Tina

Jun 17, 2015

I had to have my Kia towed in with no appointment. Not only were the service updates performed as well as a recall that we were not aware of, but I was given updates as to the status of the work. And my car was repaired and ready the next day.

Robert

Jun 17, 2015

Good service, parts were not available (ball joints-rear wiper arm) but that's understandable and they are on order. They promised to call when parts were available.

Gerald

Jun 15, 2015

Answered all questions with a smile. We were a little early and they were able to get us right in. The waiting area was clean and comfortable. Thank You!

Elaine

Jun 11, 2015

very professional and super friendly these guys are great worked with us to meet our needs and budget would send friends

Janet

Jun 8, 2015

The friendly greeting when you walk in. They take you right away. Explain what job they will do on the car.

Bjm

Jun 4, 2015

They did work I asked them not to do. Over urged me for the work done, and damaged my car in the process. I know have to have my car repaired because of this damage. I tried for,onths to contact the owner but I think the staffing blocking his calls.

Nicole

Jun 2, 2015

Eric, our salesman was very friendly, professional and knowledgable. He was not pushy and was very helpful in finding us the car/price point we were looking for. We visited about 4 other Kia dealerships and Crowley was by far the best. I would absolutely recommend Kia to a friend and would buy from Crowley again in the future. On another note, I am quite impressed with Kia as a car line. I was dead set on purchasing a Honda Odessey but after researching and test driving the new Kia Sedona I was blown away by the design, features, and most importantly safety rating. I love my new Sedona and it is the perfect vehicle for our growing family.

John

May 29, 2015

The General Manager, Bob Tufano, offers exceptional service each and every time. The customers that I have recommended, have said the same thing.

Yakhara

May 27, 2015

I worked with Butch Hanning. He was great, he had a lot of people skills, great communication. He showed he cared.

Joanne R

May 22, 2015

when we arrived Rob Boyle was waiting for us. I told him what I wanted and he found exactly what I wanted

Andrea

May 14, 2015

The people were friendly. We were help right away and they didn't make you feel like they were pressuring you to make your purchase.

Patricia

May 12, 2015

Went I enter the services center it is very nice to see peoplegreet people with a smile and being pleasant. I cannot tell you how important that is.

Deborah

May 11, 2015

From scheduling flexibility to the reminder call to the above and beyond service day of top notch experience. Feel like a luxury car customer

Leonarda

Apr 29, 2015

Everyone at Crowley KIA in Bristol took the time to help me.I greatly appreciate their efforts on my behalf.Thank you Ruben, Camerin, Pete, Mike, and everyone that works there, they all went above and beyond to make it happen. They treated me with respect and got me into a car that I wanted. many THANKS-- LK

Kenneth

Apr 25, 2015

The fast comprehensive service and the upgraded facilities made for a pleasant experience for an otherwise dull, car owner required duty.

Richard J

Apr 20, 2015

All of the people I dealt with, the salesman, finance person and even the person who worked with us to sign the sale papers were extremely knowledge, friendly and courteous. I could not have asked for more personal attention.

Patricia

Apr 14, 2015

My experience at Crowleys dealership was a welcoming one! The salesman, Josh provided efficient, proffessional, and friendly service. I thank the team at Crowleys for such excellent service upon my visit. I am enjoying driving my new vehicle. With much appreciation, Patricia

Jennipher S

Apr 12, 2015

Our salesman. Rob was very professional and we appreciated not feeling pushed into making a decision. he was friendly and knowledgeable.

Barbara

Mar 24, 2015

When I initially requested a quote via email, I asked that I not be called. That once I got the quote, I would contact the dealership. Other dealerships immediately started calling me, but you didn't. You gave me a quote asap and I really appreciated that you listened to what I asked for and honored that request not to be called. You also gave me the best price! And therefore, you received my business. AND everyone at the dealership was friendly and courteous, just a great all around experience.

Katheleen M

Mar 24, 2015

I felt very comfortable during the car purchase and Mr Syed answered all of my questions . The service is impecable. I would definately tell anyone I know looking for a Kia to visit your store.. Also the gentleman that did my paper work was very pleasant as well.

Lgarcia

Mar 23, 2015

Everyone was friendly and helpful. They knew exactly what type of vehicle i needed for my family. The purchase of a 2008 Honda Accord, is well worth it. Thanks to Tom and the staff at Crowley Kia.

Joann

Mar 16, 2015

Everyone is very friendly and helpful, they will bend over backwards to help you achieve your goal. It's a great experience!

Kristine

Mar 13, 2015

Comfortable and friendly vibe, nice people, listened to what I wanted and what I didn't want. Things went smoothly from start to finish.

Benedict

Mar 12, 2015

I told them there was a problem with the engine and they corrected the problem, no questions asked. They gave me a rental car and they paid for everything. How acn you not like this type of service.

Tracy

Mar 9, 2015

Always a pleasure at Crowley Kia the service staff is top notch and very friendly. I know I can call with any questions and they are happy to help Thanks Crowley Kia

Randy

Mar 9, 2015

The process was fairly quick. This is why people hate dealerships because they try to force all kinds of fees on to a car to increase their profit. When buying used car go in with your own loan because you can get a much better rate. Who ever heard of having to pay for vehicle etching on a used car before. Dealers must still think the consumers are stupid.

Jason A

Mar 5, 2015

The staff were excellent, especially Butch the salesman and Reuben the sales manager, both were exceptional with their service and knowledge.

Regina

Feb 25, 2015

I walked in needing a car that night and I left that night with the car I wanted with in the budget price I needed and all the sales reps were nice, friendly, and polite.

Patricia

Feb 24, 2015

The service was completed on time and complete. I am so impressed with the service here at Crowley Kia and the service tech was also friendly and answered my questions about a future purchase.

Cheryl

Feb 24, 2015

Friendly, clean and they addressed me by name. Passing by the short hallway to the parts area on the way to lounge where my wife was I heard Mickey say "is that you Mr. Fuller. Now that what I like, and if I'm not happy I know who to talk to.. He always has the time for you!

Happy Customer

Feb 23, 2015

Found a car online that Crowley Kia was selling for a great price. Drove to dealership to test drive/check it out, fell in love. Sales people were overly understanding of a financial agreement and we were able to make a deal without any hassle! All staff personnel were friendly and helpful when it came to information and being comfortable in the dealership. I would recommend this dealership to anyone. They are a no hassle, straight to the point business and look out for the best interest of the customer!

Carolee

Feb 23, 2015

Salesman was courteous and knowledgeable. Understood my needs and financial situation. extended every consideration to help me purchase new vehicle.

George N

Feb 20, 2015

The dealership is easily accessible. Butch Hannigan, the salesman provided a wonderful customer experience - no high pressure, very accommodating. When I picked up the new car, we were in and out in a little over an hour - cudos to Crowley for making this happen. Past experiences have proven to be 2-3 hours.

Nancy

Feb 17, 2015

I especially like the fact that my salesperson Syad, went over and above to please me and make a deal work.

Peter

Feb 14, 2015

Fast, friendly, and on time even on a day with poor weather and they were probably busier than usual. Comfortable customer lounge with great coffee! Price was exactly as discussed, nowhere else that I want my Kia serviced.

Nicole

Jan 30, 2015

I always have nice experience when I come in for service. One of the managers is always there to get you and with a nice hello. Everything is always explained to you on what was done during the service.

Robert

Jan 13, 2015

Made an appointment for 1:00 got there early, no waiting, and was done in about a half hour! Didn't even have to adjust time sheet at work. Will be back again!

Barbara M

Jan 11, 2015

Everyone was so friendly and helpful and ready to put my family and I in a safe vehicle. While we were waiting to pick out our car they would come see if we needed anything or just sit and talk to us. It's a very friendly atmosphere! Thank you guys!

Rosanna

Jan 3, 2015

Rob made the process painless, especially after the awful service we recieved at a different dealership that day. It was my first time buying a car and i was terrified because id always heard bad things about car dealerships but i would do it again at a crowely dealership because of how kind and considerate all the employees were.

Keith B

Dec 27, 2014

I completed the transaction in less than two hours, got a fair value on my trade-in, and loved the 0% 72 month financing

David

Dec 11, 2014

Service department staff were on time for appointment, very prompt with work, gave current updates about service for our vehicle.

Steven W

Dec 11, 2014

Butch was very professional and went out of the way to make me feel at ease throughout the entire process. I LOVE my new KIA!!!

David R

Dec 3, 2014

Salesman was very friendly and NOT pushy. Truly cared about which car was right for our daughter and helped pick it out.

Kimberley J

Nov 25, 2014

This is my second car from Crowley Kia. Eric explained all the features that came with the car. Very pleasant experience, once again! It was nuce seeing Rubin and Mike. Thanks for another wonderful experience! Kim Watts

Bernie W

Nov 23, 2014

The salesman & manager we worked with were amazing from the time we walked in the door at 9:00am until the time we left after 2:00pm.

Pamela

Nov 14, 2014

Your staff was very helpful, friendly and courteous. The oil change was done quickly, I didn't have a long wait. Your waiting area was very neat and comfortable. The rest room was clean.

Audrey

Nov 5, 2014

They listen to your problem, they find the problem and then they work correct it in a friendly manner and timely manor.

Tammy

Nov 3, 2014

Everything was good. Except the waiting room was very unfriendly for customers. No TV, they had coffee maker with cups. Had no creamer or sugar. Other then that the service is fine. ( as long as your not waiting for the service ) Hopefully this will change. Considering Crowley is trying to improve and remodeling. Just so happens to be my second service appointment this year with the same waiting room. Looking forward for the remodel.

Marlene

Oct 21, 2014

We have bought over 20 new cars in our lifetime and can honestly say it has never gone as friendly or smoothly as at Crowley! Extra thanks to our wonderful salesman!

Thomas

Oct 21, 2014

My husband and I have bought many cars in the past, mostly from Stephen Auto. Our experience with your car dealer was totally amazing from the time we came through the door until we sat in our new RAV4, everyone was very pleasant, we felt very comfortable. Zak was the best sales man we have ever encountered. He treated us with a lot of respect and was a total gentlemen. He knew all the answers to our questions, never put any pressure on us. We highly recommend your car Dealer. Thank you to everyone and a special thank you to Zak.

Kathleen

Oct 17, 2014

The service personnel are always so courteous and helpful. The service is exceptional and the work is done as quickly as possible.

David S.

Oct 9, 2014

Scott and the entire service staff were very knowledgeable and accommodating. Applied additional ins coverage to cover needed repair. Fast turnaround. On point with their repair timing. Paperwork was quick and painless.

James

Sep 30, 2014

Scott Patterson and the entire service staff were friendly and accommodating to me. I switched from Gengras because if poor service. Thus far my experience can only be described as great.

Ivelisse

Sep 29, 2014

My experience for my first time was very good, good customer service experiences sale i will recommend to my friends.

Terry

Sep 29, 2014

Service committed to keeping the car in good shape. Even though I initially declined cabin filter change, they took it out and showed me how yuckky it was - changed my mind!

Gerald

Sep 27, 2014

Made an appointment..didn't have to wait. Explained what the Kia maintenance schedule required for the mileage, we decided what we wanted to have done, no high pressure from the service mgr. Work was done promptly. Waiting area was comfortable.

Gary W

Sep 23, 2014

I have always had a bad experience buying cars. I would like to say that Butch erased the bad thoughts of buying a car. He was courteous, attentive, knowledgeable, and did not pressure me to make a decision. I look forward to dealing with Butch and the dealership again in the future. I would also like to compliment Kara for her kindness and wonderful job on explaining everything in detail.

Melody love her Subi! :)

Sep 20, 2014

After a scary highway accident left my beloved Jetta totaled, I had to go about the dread business of car shopping. My first solo adult car shopping experience. The first dealership I visited I was NOT impressed, I left thinking buying the care there would be a last resort (I did need a car desperately to start a new job out of town the next week), but thank God I got home and went on Cars.com to look again, and lo Crowley/Kia of Bristol had the car I was looking for, so newly listed there was no picture or car description just the year, make, model and mileage as well as a VIN number. Well through Cars.com I e-mailed immediately how interested in the car I was. I kid you not, less then five minutes later Kalani from the dealership calls me and we set up a test drive for the next day, Sunday. Unfortunately, my mom was in the hospital and I couldn't make it, so they let me reschedule the test drive for Monday. Rob..what can I say, BEST SALESMAN EVER?! Yup! He was waiting for me when I arrived, a little conversation, license check and then he went to get the car.. I didn't know what to expect, because there were no pictures online, but when he drove that car up, man I wanted it bad! Closer inspection showed a already clean, fabulous car (09 Subaru Legacy). Quick test drive and I'm in love. I brought in the internet price and the haggling began. The car had not yet been gone over by the service department it was so new, after they went over it while I waited they came back with a list of things that needs to be done. Rob was a great go between and came back with a price quite a bit more then the internet price. I told him my spiel about how I had applied for x amount at the bank, was getting x amount from the insurance and that was all there was...so Rob sat down and helped me calculate the range and back and forth he went and BAM, we had a deal! Tax, title and fees for only about $200 more then the internet price and to include the repairs needed! My day, week and month were made. Rob was great, had a sense of humor walking me through the paperwork and took $100 cash to hold the car. Couple days later ai got the bank check and now almost a week later finally the insurance check. They are keeping the car for several more days to finish the work and if the repair work is as good as Aron's sales work, then I expect to be a repeat customer who gladly recommends friend and stranger to check out Crowley/Kia of Bristol! Ask for Rob. He was wasn't pushy or demanding. Pleasant personality, humor and LOTS of patience fielding countless questions (as this was my first big adult purchase without my parents help)! Everyone else I talked to was pleasant as well, they look you in the eye when they speak and I felt. I received an excellent deal on an amazing car! I can't wait to drive my new baby home! Thanks Rob and everyone else at Crowley/Kia! You guys are the rock stars of car sales (right in my own back yard! God bless you all! A true pleasure doing business!

Timothy

Sep 15, 2014

I liked how I came in with nothing to put down just the trade in an got a good deal

Molly Ann

Sep 14, 2014

Ease of appointment schedule, quickness of appointment and the fact they fill up my car's tires and top off fluids.

Susan

Sep 12, 2014

Everyone is always very pleasant when I arrive for my service appointment. After service is completed they always explain everything that needs to be done or had been done on my car.

Adrian

Sep 10, 2014

Our salesperson, Rob Boyles, was extremely friendly and made the process easy and comfortable. I loved that he made it a no pressure transaction.

Nancy

Sep 2, 2014

Ed and Bob greeted me right on time. Service was complete in the time frame that was given. Waiting area was clean, as was the restroom (Even though the service department was under renovations). I was kept abreast of the time my car would be ready. I was told when the next service was needed and what it would consist of. I would definitely recommend your service department. Nancy C. Wolcott, Ct.

Mary Devico

Sep 1, 2014

I liked the experience I had with dealing with my sales rep and he got me the best deal and approval and I was very pleased. He made me feel good about the certified warranty the car had to offer and I didn't feel pressured. When I went to sign all the paperwork I didn't care for what I felt was high pressure to sign up for the extended warranty. I thought I was just going to pick up my car with the happy feeling I had by making my final decision to go with this Kia dealership and when I had to go over the extended warranty I felt very pressured and bad if I didn't sign it after being told what a great warranty I already had with the car I was purchasing, it ended well and so far happy with the car and would recommend family and friends to check out Crowley before they go with another dealership. Thank you.

David

Aug 31, 2014

From inertial contract with Tom B. to the sales manager and through to the finance manager, everybody was willing to work with us which made this an enjoyable buying experience that we would likely recommend to others.

Cindy

Aug 29, 2014

Communicated via text message with Internet manager. When arrived i was dealing with someone else who knew nothing about the deal or convos i had with internet manager so it was back and fort thrid party and time comsuming explaining the situation over and over. When got to dealer the car I was interested in... Who they said could be brought home the same day... Had not been cleaned... Later found out had not even been thru the garage yet so sitting there for about 2-3 hours with my two kids for nothing. And then when it came to crunching numbers it was a fishy situation, needless to say we went elsewhere!

Rob and Andrea

Aug 27, 2014

The dealer was helpful, friendly and did his best to find a car for us. We were very happy with the service we received.

Lisa

Aug 27, 2014

(Everything) The G.M. Ryan runs a great dealership. His crew is Exceptional I dealt with Rob and Kara both were very curtious and helpful great job all thank you Bob Kowaleski

Catherine N

Aug 24, 2014

Rob Boyle, the salesman, was excellent. Very helpful and able to answer all my questions. Everything went quickly and smoothly.

Rose

Aug 23, 2014

I just don't like how the Kia Soul is only 2 years old and I have to get new tires already.

Ericka

Aug 23, 2014

The servicemen were very polite and the wait was not that long. You even performed a couple of extra things to my car even though I only brought the car in for a safety recall. Thank you.

Sky723

Aug 22, 2014

I discovered Crowley's (by accident), as I was driving down Rte 72 and decided to give it a try. I brought my vehicle (2012 KIA Sorento LX) in for an oil change. This was my first experience with Crowley's - I've been using another CT KIA dealership for service since purchasing the vehicle. When I checked in, the Service Associate was courteous, friendly, and informative. I was pleasantly surprised at the short amount of time I had to wait before the service on my vehicle was complete and the very reasonable price of the service. When I checked out, a different Service Associate assisted me; provided me with feedback on the inspection of my vehicle (belts, windshield wipers, tires, brakes, topping off fluids, etc.), and was just so very helpful and patient with all of my questions. The service department at the other KIA dealership is good, but Crowley's outshines them and so I will be bringing my vehicle to Crowley's for service henceforth.

Tammy

Aug 19, 2014

Service department was awesome in keeping us abreast of what they needed to fix and they went the extra mile to obtain the parts quickly so we could get our vehicle back in time for us to leave for our vacation.

Kathleen

Aug 19, 2014

Bob was professional and works was done sooner than I had been told. When I set up the appt for just an oil change I was told I needed recall work and would have to leave car for day but said that was a problem so Bob said no problem.

Karl S.

Aug 18, 2014

I bought my 2012 Kia optima SX from Crowley and was very satisfied with the entire process.Tom Branagan really went out of his way to ensure I was satisfied with the deal and made sure I was all set before I left with my new car. I bought an extended service contract which made sense given the services that are thrown in, and Bob Tufano and his staff went out of their way every time to make sure I was happy with the car after every service.Unfortunately I was recently run off the road by some nut, and my car was totaled. However I went back to Crowley on the off chance that I might find a replacement car close to mine. As luck would have it, they had an IDENTICAL car (same options, same year, same color) with way less mileage. I worked with Tom again and he got me another good deal; I bought the service contract, and left Crowley feeling "whole" once again. Thanks Crowley - You Guys Rock!

S Segal

Aug 15, 2014

I'm a return Crowley Kia buyer .... all at this dealership have always treated me courteously, and with respect. I plan to return for both the serving of my new Soul (as the Service Dept. is awesome) and the purchase of my next Kia.

Betzy

Aug 14, 2014

I wasn't sure where to go, the show room was being remodeled, I was lead in the right direction right away, My service was quick and a nice surprise when i was told about the free tire rotation.

A. Gilgosky

Aug 8, 2014

Always Great Customer Focus and Service!

Bob Freysinger

Aug 8, 2014

They are honest, extremely competent, simply the best.

Carolyn M

Aug 8, 2014

The ease and comfort I felt while looking at the different vehicles, test driving them then given time and space to make my final decision.

Krystal

Aug 4, 2014

I was happy that i was able to negotiate a price that was good for me. Erik was the best!

WHRobert

Aug 4, 2014

Victoria and Ruben are great, great people to deal with, and made the process very, very personal, rather than a typical sales pitch. I now own a very nice 2011 Kia Optima in tip-top condition. If you are looking for a car, look no further than Crowley Kia.

Trisha C.

Aug 3, 2014

Butch was very personable from the start. He listened to our wants and needs and helped us pick out just the right vehicle for our family. This experience was better than I thought it would be and excellent service is what keeps customer coming back. Thank you Butch and Ruben for making our experience the best it ever was. See you all soon!

Cherie

Aug 3, 2014

I was happy with service starting with my phone call, Kalani was a very nice man to talk with and make appointment and speak with while I was in dealership! Our salesman Chris was very good easy to talk with and we did not feel pressured at all! Kara was very good with warranty and we felt no pressure to buy there either! The day we picked up soul there were some issues,, that is when we met Mike, he took care of all our concerns, when I picked up soul on Friday it looked great and I was very happy! I think you have a great team of people there! Thank you again Cherie

Chef Joolz

Aug 2, 2014

Erik went above and beyond to deliver the best customer service!! He drove an hour to pick me up so that I could finish my paperwork and take ownership of my new Kia! He also did not stop until I was in the vehicle of my choice! Great job!!!

T P

Aug 1, 2014

Very friendly staff and the whole buying process was very quick! Love that I was able to take home my new car that very night!!

Marko1993

Jul 19, 2014

I was looking for a new Kia forte to lease and the Crowley Kia dealership did not disappoint. They were able to put me in the car that I wanted and at the price I wanted. I really enjoyed the sales rep who helped me. He was very personable and made the experience very fun and easy going. I did not feel pressured and in the end I knew it was the right decision to come to Crowley for my car. They are in the middle of renovating some of their facility so it was a little confusin finding the right building at first. But I'm sure when they're done they will be an amazing dealership 100 percent.

Cindy Harter

Jul 18, 2014

Leased a new car here and my experience was fantastic.

RICHARD WIEDL

Jul 9, 2014

The salesman, Pete DeBarber, is an excellent representative of your company. He was friendly, knowledgeable and professional in every aspect of the process. We will certainly visit Crowley Kia when we consider getting our next car.

Michelle Verderame

Jul 5, 2014

I recently had a very positive experience at Crowley Kia. I leased a 2012 Sorento, enjoyed driving it so much I returned to lease another. This Sorento rides much better than the 2012. Thank you Kia for listening to your customers!!!!

Debbie Bender

Jul 3, 2014

Went in for 30,000 mile service. I was informed it could take approximately 3 hours. The staff all worked together and had me out in under 1 hour. I requested the nitrogen tire service, was quoted a price and agreed to it. The kind mechanic came out to me and informed me that my car had arrived with nitrogen in the tires at purchase and this was to be given as a courtesy. I was quite impressed with the speed, accuracy and honesty shown to me. My radio had stopped working so I was without CD, Sirius XM and my Bluetooth. I phoned service and Bob was able to help me fix it right over the phone. Thanks Crowley Kia.

Patricia

Jun 30, 2014

Kalani, Tom, Mike and Kara was by far the best sales team I have had the pleasure to work with. All of my family and friends will be doing business with the Crowley group from now on if I have anything to do with it!

Jayne K.

Jun 25, 2014

The best part is they gave me a loaner while my car was in for maintenance! Thanks especially to Ryan Durbiano for his excellent customer service.

ChrisN

Jun 15, 2014

i went in to get information about Kia and the experience that Peter of the salesman gave me not only made me buy a new Kia but has me referring all my friends to him. Thank you Peter for being honest and courteous with me. I love my new Forte.

Dave Santangelo

Jun 5, 2014

The best car leasing experience I've ever had. I've either bought or leased 8 cars so far in my life and Crowley Kia in Bristol, CT was the easiest, painless, and most enjoyable experience thus far. Tom Branagan is great sales consultant. Made us feel very comfortable, zero pressure, very knowledgeable and easy to work with. Great follow-up and even sent a nice hand written note in the mail. Mike Buccheri is a great sales manager. Took care of us like family. They got me a better vehicle than I expected, for the price I wanted to pay for it and they turned it around in just hours. Even the finance dept with all the paperwork was enjoyable. Great place, great service. I would highly recommend Crowley Kia to everyone!

Rob

Jun 5, 2014

Butch (my salesman), mike (sales manager), Reuben (business manager), and Ryan (the general manager) all were fantastic. They made me feel right at home and took care of me. I do not have the best of credit but they treated me fairly and really helped me get into a new car. I will be buying my next car from Crowley Kia and these fine gentlemen. Highly recommended!!! Thank you so much!

Byron Cowperthwaite

May 30, 2014

Overall my experience was GREAT. short wait time and fast and friendly service.

davep

May 29, 2014

Everyone was very pleasant to work with me. Salesman Rob went over everything with me about the car. Kepted me informed step by step, Rubin also made me feel that I just as important than anyone else that through. He explained every detail on deal. The only thing I did not receive a manual for the car and also the day that I picked up my new car there was only one key . I was told that someone comes there every tuesday to make keys. I was wondering could I get another key without having to pay for one. Again Thank you for the great Service. I have been telling my friends,Coworkers, and Family

Mark Rubins

May 23, 2014

My experience at Crowley Kia was superb. The salesman (Peter DeBarber) I dealt with was very professional and was available when ever I called and bent over backwards to provide me with great service. He worked very hard to provide me with what I wanted and listened to what I didn't. I was very please with my overall experience and would recommend Crowley Kia to anyone.

John A Ceraldi

May 22, 2014

Very pleasent people job done on time and handled professionaly

Mary Fillippini

May 16, 2014

5/14/14 I brought my 2003 Buick in for my free oil change, lube, and 21 point check-up. The process was quickly completed. My attention was directed, by the service person to my brakes. They were in need of replacement. My husband gave the o.k. for the work to be done. We were given a free ride to our home and they called when my Buick was ready. We appreciate the attention given to my Buick and the manner of the service person.

George Rusiecki

May 15, 2014

Efficient and helpful staff

Cathy

May 8, 2014

Had another great experience at Crowley Kia this week. I always enjoy going there, the service is wonderful and I have a really fun time with the staff. I highly recommend this dealership for anyone in the market for a new or used vehicle.

William Heering

May 4, 2014

I needed a tire replaced. It had a large piece of debris stuck in it. It was still holding air but needed to be replaced immediately. I called to make sure Kia in Bristol CT had the tire, which they did. I brought it there right away and was in and out with an hour. Everyone was polite and the service was excellent! Thanks guys!

Cynthia Chapman

Apr 25, 2014

First oil change service for my Sorento. I didn't purchase at Crowley but ended up with them when the dealership I purchased from dropped the ball on a couple major issues. Crowley service dept. has the friendliest people, the service dept. area is immaculate, very customer friendly. The service was done quickly and as far as I can tell, correctly. I wish now that I had chosen this dealership over the one that apparently doesn't care about customer satisfaction. Next KIA will be purchased at Crowley, no question.

Pam Brandt

Apr 21, 2014

Great Dealership, Received reminder in the mail, with followup emails, discount coupon for service,I have never seen such followup

Donna

Apr 21, 2014

Great service. Always honest. Never a long wait.

Hugo Ciaffaglione

Apr 15, 2014

overall I was pleased with the custome service and work to our auto

kathleen perretta

Apr 15, 2014

Service was done promptly, perfectly as always!

fran

Apr 14, 2014

I would like to say that Butch was a very wonderful sales rep. The laugh of the day is when I pulled up; I indicated to Butch that I was just "looking". no pressure, he listened to my needs and what I was looking for. Well needless to say, within 24 hours I pulled out of your dealership with a new Soul. I love it, l already have close to three hundred miles driven. What a smooth ride, gas milege was great. Very pleased! Butch, thank you so much. Fran, from Bristol

Gail Colangelo

Apr 13, 2014

The service appointment was on time and I was out of the service center in a timely manner. I wasn't pushed into any extra repairs that I didn't need.

Rose

Apr 7, 2014

Eric was so knowledgeable and really listened to us. He made the entire process painless B

Sandra

Apr 7, 2014

Customer service was great

Tina Della Bernarda

Apr 5, 2014

Everything was done in an excellent and pleasing fashion. The work was completed sooner than I expected. The whole experience was wonderful.

April

Apr 2, 2014

Just purchased a left over 2013 Kia Soul. This dealership was great. Very professional and accommodating to my needs.

heidinan

Apr 1, 2014

We just bought a new 2013 Kia Optima Hybrid. Crowley did a wonderful job finding us the car we wanted and giving us a fair price. The entire experience was wonderful and would reccommend Crowley Kia to anyone who wants to buy a great car at a great price. We could not be happier.

sarah k

Mar 29, 2014

thanks uncle rye . You made my week . You and your team are the best , i thought my acura was nice , i love my Benz. You have made the whole family jealous thats why we all only come for you to outfit us in PHAT rides. Don will be in after the wedding . xo

jean l

Mar 29, 2014

In addition to completing the survey, I just wanted to let you know how pleased I was with my salesman. Gary ( he is the one with the 12 kids). Gary made the purchasing of my vehicle a most enjoyable experience!

adam a

Mar 20, 2014

ryan and mike are awesome . easiest car puchase ever . my wife and i walked in and walked out happy with the car we wanted at the payment we wanted no hassle no fuss just right down to business , a handshake and a great experience . we love our new optima

Melissa Arriaga

Mar 16, 2014

I had the best team: Rob, Tom and Ruben were a great team! Tom took me for a spin, Rob closed the deal and Ruben the finance manager was very informative... Cant wait to buy another car and I would not go anywhere else but Crowley!!!!

Bob Freysinger

Mar 13, 2014

The service at Crowley Kia is outstanding. Beyond the top quality of the vehicles themselves, the service is the also a reason why I have purchased 2 Kias at Crowleys. Bob Freysinger

Robbed by Crowley Kia in Bristol, CT

Mar 4, 2014

THE MOST DISHONEST & CROOKED DEALERSHIP I'VE EVER ENCOUNTERED. On February 17, I spent time at Crowley Kia located in Bristol, Ct. Before going to the bank and putting down a deposit, I was assured by Ryan Lanza in Sales that my deposit was 100% refundable if I decided not to go w/ the vehicle. I was hesistant as the receipt didn't state any terms. Ryan assured me they were a reputable business and would stand by what they told me. The following week, I called Ryan and told him that I would not be going w/ the vehicle. He said he would get the refund mailed to me. I also spoke with Tom in Sales the following week. He said Ryan mispoke but that they would honor their terms with me and mail me a check within the next few days. Weeks went by w/ no return phone call. I called this morning (March 4th) and spoke w/ Mike, Manager of sales who said I would not be refunded as his Sales people mispoke. This dealership is crooked and has stolen from me. They do not stand by their agreements. I want a refund immediately. I will make sure everyone knows about their deceitful business practices and will write every review possible telling the public of thier dishonesty. They are complete LIARS and THIEVES.

Ken C

Feb 12, 2014

I went to a number of dealers and was upfront about my credit as I have had some set backs, most dealers when I told them this did not even want to give me the time of day, but when I went to Crowley Jose the salesman was excelent he went out of his way to show me vehicles sopke with the credit manager to get me approved, I knew exactly the car I wanted and within a day they had it on the lot for me to look at, even the night before I recieved text messages fro Jose with pictures of my new vehicle, I knew what the price point was for the vehicle and Jose came back with a price that was under the other vehicles I had looked at and had more options that the other dealers were offering. In addition the financing they provided was much lower than what I was expecting to pay I reviewed what a person with subprime credit would expect to pay and Jose came back with a excelent rate Bottom line great service, fair price, and willing to work to get you the best vehicle at the best price What more can you ask for......

CC

Jan 27, 2014

Don't deal with the stand-in Sales Manager on Wed. Very high pressure, almost insulting and offered me $1000 trade-in, on a car that I later got $5,400 for at another dealership. The normal manager Mike seems like a very nice guy, but his day off is Wed. The guy they have doing Mike's job on Wed does not reflect well on the dealership. I bought elsewhere partly based on my experience with him that day.

AmandaV

Dec 4, 2013

Eric my sales person was great. He helped me every step of the way and I was able to drive my car off the lot the same day.

Samantha

Oct 28, 2013

I recently bought a used car from Butch. I have gone through this process more than a few times, and this was hands down the best overall experience I have ever had. Butch was not only NOT pushy, he did the leg work to find me the car I really wanted. They didn't have what I wanted on their lot, but he found one at another lot. I usually dread the finance part because they are always pushy too. Well not here! The finance girl was helpful, straightforward, and not pushy! She was also very efficient, as was everyone there. They worked around my schedule and what I wanted and I could not be happier with my experience!

tinal

Oct 14, 2013

Albert was a very professional sales agent. He met all our needs in what we wanted in a car. He went out of his way to explain in detail how to use special features that were installed in our car. If anyone needs to buy a kia or a used car go see Albert.

tylkoja

Oct 10, 2013

Best place to buy!! All other should closeup !!Please hear me, this is it!!This is for both luxury buyers and the less fortunateWhether youre looking for a new or used car,or researching financing options,go to Crowley KIA 223 Broad st.at BristolFriendly, professional staff is ready to provide you with all the help you need,very polite and helpful salesman Albert Marrero (he even pick me up from home )Crowley came through for me knowing that I have bad credit and fix incomeNo fuss, no muss, I signed the papers and drove the car home that evening.My Experience at CROWLEY KIA was excellent and I would recommend it to any prospective buyer. Thanks Thanks

ellen c

Oct 8, 2013

Im very happy with the experience I've had buying my second car from you. Everyone was so good to me and my family. Our salesmen was such a wonderful person to us. Rob even helped me with my disabled child during the process. I could not have asked for better people. Our finace officer was just a blessing to us. I can't believe how wonderful they work together and with us. Im a happy repeat customer!! This is how car buying should be!!

Jed

Oct 4, 2013

My experience was laid back, informative and great overall. Jed

stephanie c

Sep 26, 2013

peter was very good to me , i would recommend him to anyone who is going to buy a carnice man thhank you

louis sj

Sep 25, 2013

very pleased so farand looking forward to working with you for the next 3 yearsand hopfully longer .

ronald p

Sep 25, 2013

crowley Kia is a Great dealership. We have always been pleased with the service and fairness offered.

jillian o

Sep 24, 2013

Great service everyone was great, Eric and also the girl in finance was great, forgot her name.... but i would recommend and that's whay i came back again to purchase from Crowley Kia.

BRM1959

Sep 22, 2013

It always take too long to agree on a price but overall great experience with Peter our salesperson.

Harleyk

Sep 21, 2013

Needed work done and Bob helped us out with our time crunch.

janice o

Sep 2, 2013

I always wanted to stop and try a KIA . Yes ! Adam Sokolski is a great asset to Crowley Kia . He is patient and was able to answer any quesions that I had about the car before and after i purchased it. Everyone was pleasant. it was a comfortable , relaxing experience. The young lady that did the paperwork was A+ . i ended up with a beautiful car and will return to crowleys. thanks Ken for your advertisiments .

keith r

Aug 31, 2013

Your staff was very friendly, my thanks to Eric and George for helping me pick a great car even though the one I came to see was already sold.

Nella S.

Aug 30, 2013

Kalani and Jose were excellent to deal with. They were courteous, professional and knowledgable and made my first experience with Crowley definitely not my last one. Thanks again!

Mike

Jun 28, 2013

Sold us a cat that was involved in a rear end crash even though the sales rep assured us the carfax was clean (why I didn't get it in writing is beyond me). When we went back to discuss this issue all we got was horrible service and attitude. Please DO NOT BUY FROM THIS DRALER.

kim m

Jun 26, 2013

I had a great experience and love my new KIA . I really enjoy my new sportage

jessica s

Jun 20, 2013

Pete was great . He went above and beyond to work with my budgetand got me the exact car i requested. A++++ service .

James

Jun 13, 2013

Pete Debarber took good care of me . Him & the whole sales team . My experience was good and i would recommend family & friends .

lynn m

Jun 7, 2013

Tom was a pleasure to work with! He was informitive, personable and professional throughout the whole purchasing process.

ann m

Jun 4, 2013

Gualberto marrero was very friendly. he is the best sales consultant i meet. I will highly recommend him.

ronald p

May 25, 2013

Thank you Scott Paterson. You always do a great job!

lisa h

May 25, 2013

Albert, Mike and Kara were all great! I would tell anyone to go to your dealership!

paul s

May 13, 2013

Erik was Wonderful . He was flexible with my schedule when buying my new car!!! I would recommend him to any friends or family when purchasing a car. Mike was also Great !!! Thank you!!!!

michael b

May 9, 2013

Very please with our slaes consultant , Tom Branagan, and his overall knowledge. With our less than avgerage credit, Tom was able to steer us in the right direction. he knew the type of vehicle the loan underwriters were more likely to approve. This saved everybody both time and dissappointment. Overall, a very pleasent car buying experience and will be happy to recommend Crowley Kia to our friends.

LAURIE KR

May 9, 2013

Peter has been wonderful. We have been in contact . we had a minor issue with the vehicle and Peter had it taken care of the next day . We will definitely purchase our next wehicle from your dealership. the service was great.

mary m

May 6, 2013

Your website was easy to navigate WHEN IT WAS UP, but i was unable to connect 90% of the time. In addition , youyr internet sales manager Ronnie?? Who was working sunday the 28th was extremely rude to me- to the point i almost didn't buy from your dealership. Luckily Thomas brangan was able to sway me and show me excellent customer service crowley kia is known for . There is a way to do business and make money without insulting people.

r anderson

May 6, 2013

Everything was pretty good but i was a little dissappointed that the OTD price i was quoted didn't turn out to be the total price i paid .

adam c

May 1, 2013

Tom was awesome and extremely helpful and accommodating as i had some lights on my trade in that i wanted to keep. He let me take the new car home to my wife and come back the next day to get my trade in and bring it home with dealer plates so I could uninstall the strobe lights i had on it. Also kara in finance did a phenomenal job at getting the payment where i wanted it. In the past I have always gone to Gallagher buick GMC where the rest of my family has always gone and have never been treated as it was "all about me". My experience with both tom and kara was again fantastic and i will definitely be back for future purchases and i have told several people of my experience who are thinking of looking around for a new vehicle .

heidi

Apr 19, 2013

Scott and the service staff were fantastic. The orginal part that came in was wrong ( so my car was not ready when promised) . However, b/c i was going on a trip i needed my car, Scott made every effort to get the right part and get my car ready as soon as possible. He was very good about communication and dedication to getting it done. I greatly appreciate his efforts on my behalf.

Deborah T

Apr 17, 2013

Charles is very courteous and cares about customer satisfaction along with making sure the customer knows about the car and details of the sale. He presented himself well and was confidant and this is what dealerships need. CONFIDENCE,COMPASSION , AND COURTESY. Deb T

Kim W

Apr 8, 2013

Mike B , Ruben, I can't spell his name but Mr. K were EXCELLENT!!! They treated me as if I've known them for years. very courtus and knowledgeable regarding your business. THANK YOU for allowing to FINALLY purchase a vehicle I wanted and not what my credit score stated i could get! I love my new car and will be sending friends and family to your dealership.

Mark F

Apr 3, 2013

Peter Debarber is a excellent salesman, who knows his job very well. Unlike other past salesman form other dealerships, Peter Debarber was able to explain the vehicle we bought top to bottom. I would recommend Crowley Kia to a friend/relative.

shean l

Apr 2, 2013

Scott in service is the best. Always friendly,evenwhen I forget and miss my appointment. I love my car, and Crowley Kia .

gary l

Apr 1, 2013

Both Mike and Kara were great to work with. Would definitely recommend both Crowley and the people we worked with. One of the best car buying experiences ever.

Matt R

Mar 28, 2013

Crowley kia is the equivlent of buying a car from your grandmother . From the time we walked in they made us at home and comfortable. Ryan the General manager came over and asked how he could help , most places you don't see the "BOSS" until there is a problem . We drove a couple different cars went over the numbers and drove home the same day with our new soul , everyone says they care this group of guys and girl really proved it. I would recommend to anyone i know.

diane b

Mar 25, 2013

I am a teacher and I give your service dept an A+ A perfect 10 !! thank you

Aric W

Mar 25, 2013

Pete went to bat for me. I knew exactly what I wanted and he did better than I could have imagined. He assissted with every issue and concern that I had. As a first time car buyer I could't be happier with my experience. I would also like to comment on Kara in Financing. She took me through each step logically and clearly. She made the financing work for me and was incredibly helpful. The entire experience at Crowley Kia was amazing .

mike

Mar 21, 2013

The service manager (bob) was great . he was very helpful. he was able to assit me with my needs when another kia dealership seemed to not want to be bothered helping me. I will most definitely be returning to crowley kia even though there is another dealership MUCH closer to my home.

lolita

Mar 21, 2013

I came in for my first oil change on my used vehicle. When I called to set the appt I felt the staff was knowledgeable and helpful with instructions for drop off . I was completely satisfied .

Maria M

Mar 20, 2013

I thought Tom, Kalani and Kara were Great! they went out of their way to help me. Their service was great and i would reccommend them to my friends. Thank You!

bobby fitz

Mar 19, 2013

I hate buying cars PERIOD . However i must say Ryan, Mike and Ted made me feel like a high roller out at mohegan and that service is why i handed over my money with ease and confidence. i love my new sorento sx-L , got a great deal but more so got great service start to finish .. thank you bobby fitzsimmions

cassie j

Mar 16, 2013

erik was just awesome , i love my new soul and how easy the whole crowley team made the process . they even threw in a hamster .

amy g

Mar 13, 2013

this is our thrid kia , these guys are always the best . never a hassle always strait forward and happy to help . thanks to ryan , erik , and scott it's always a pleasure doing business with crowley kia