Used Cars for Sale at Dan Vaden Chevrolet-Cadillac in Savannah, GA

atatBupper10

Apr 26, 2016

Bob was wonderful and attentive. He answered all my questions and made sure all my concerns were documented and addressed while my vehicle was in for service. All the employees were happy to help and made sure I was taken car of. My vehicle made it in the shop in a timely manner, despite how busy they were. The service was great and I will be returning!

janw

Apr 22, 2016

I have bought my last 5 cars from Dan Vaden. So I have not had any experience with any other dealership. I continue to come back because everyone has always been helpful to me. I recently bought my mother in January and she bought her car as well. Tim was as helpful to me as my relationship with Rufus.

bmarti13

Apr 22, 2016

I came to the service department of the dealership and met my personal service dealer Bob who is always helpful and very informed. I received an oil change and while I waited I was encourage to sit in the lounge and have a bottle of water. My car was ready in a fair amount of time and Bob mentioned that I need a tire rotation and something done with my suspension. I knew that he had my best interest at heart. Bob told me that I didnt have to do it today so I knew that he didnt just want the money he wanted to ensure my car was kept up well so for that I say thank you!

jazz123

Apr 21, 2016

The overall quality and length of the service that I received for my vehicle was fair and good. The only thing is I wish the alignment would have been covered under my warranty, but the price was not too bad.

Michellepunkin7

Apr 21, 2016

We come back for our salesman. Joe is the reason we come back, he treats us like family and just listens. He knows how to get you where you need to be, but he is honest about your options. Joe will plainly tell you yes or no. And if the answer to a car is no, he advises what you can do to work toward your car goals.

Arturo

Mar 22, 2016

Pay to much then still don't fix the problem over of month with my car that is not acceptable then they charge me more money

reezy3205

Mar 19, 2016

Scheduling an appointment for an oil change was easy. Hours and location are good. The people in service were very friendly and helpful. The dealership was also clean.

Gwendolyn Hardy

Jan 15, 2016

Scheduled a simple oil Change arrived on time 11:00 AM checked on Status of service at 12:45 Service attendat assured me he would Check on status of service ,he never return with status updat at 1:30 I inquired myself only to find out that the service attendant never wrote up the service order for my car2 and a half hours later still no oil change

Denise123

Jul 23, 2015

I was pleased with my service Matt he was very professional & knowledgeable of my car , he also informed me how to properly care for my vehicle. In addition to Matt took the time to ensure a recall was on my car was taking care of that I had no idea of i was overly pleased with my service. He was very patient with me with all my questions & concerns he was very professional & knowledgeable by answering all my questions regarding my vehicle. It was very important to me because I'm not familiar with cars that well so I truly thank Matt for everything.

bsmhaze

May 11, 2015

I scheduled a service appointment online to have a tire replaced and front end alignment on my daughter's 2014 Cruze. When she arrived for her appointment on 7 May, her scheduled service writer (Austin) was at lunch. She was told by another writer, Bob, that she would have to wait for Austin to come back from lunch. She ended up waiting almost 3hrs only to be told that the tire was not in stock and that she needed to come back the next day. She returned on 9 May (which should have been more than enough time to get a tire) and waited 3hrs again, and was finally told that the tire was never ordered. She was told that she would need to call back on Monday (11 May). This whole process was a total failure on Mr. Arden's behalf. Although, the staff failed, Mr.Arden is ultimately responsible. Firestone Complete Auto Care on Abercorn completed the service (on a same day, walk in) on Saturday after my daughter left Dan Vaden. I am grossly disappointed in the level of service and overall experience from this dealership.

shanebunton

Jun 25, 2014

I found a truck I wanted to look at located at the vaden beaufort location. I called and asked if the truck was indeed on the lot and was told that it was. I loaded up my wife and 7 yr old daughter and headed in that direction. On the way, I called the vaden savannah location to ask if I would have to pay both South Carolina and Georgia taxes if I purchased that truck out of state. I was told that they would just get the truck delivered to the savannah location and I wouldn't have to worry about out of state taxes (although I later found out that I would not have had to pay out of state taxes even if I bought the truck in beaufort). Upon arrival, I was told there was a problem getting the truck because there was another customer who had expressed interest in it and the beaufort location did not want to let it go. The salesman then told me that if we could make a deal and I were to purchase the truck, then the beaufort location would have to release the truck. He went on to say that when the truck arrived, I could test drive it, look it over and then determine if I wanted to keep it, if not, no harm no foul, I wouldn't have to take delivery of it. After some long negotiations we were able to strike a deal. I signed all necessary paperwork and was now the owner of a new truck. As I walked out of the finance dept, I asked the GM if the truck was on it's way or if it was already here. He told me that the truck would not be there until Monday because the beaufort location closed at 5 (it was 4:40 at the time). I was not happy about this and told him someone better bring me this truck I purchased. He got on the phone. In the meantime, I research and find out that the beaufort location did not close until 6. When I confronted the sales manager with this, he assured me that every location except for theirs did indeed close at 5 no matter what hours they posted. I didn't believe this hogwash and my temper was beginning to boil over. At 6 oclock I had had enough and walked up to the GM to see what was going on. He then informed me that the beaufort location had sold the truck after I had already signed for it. This location put themselves before the customer. Apparently these two locations are very competitive and neither location likes to give up their inventory. When I called that morning to the savannah location, they could have answered my question about the taxes and then advised that they could try to get the truck delivered to their location while warning me that this is difficult at times due to other customers expressing interest it. Armed with that information, I could have made my own decision on which location to visit. Their greed in taking a sale away from the beaufort location backfired and instead they earned an angry customer who will not do business with them again. They also lost any future business from my close friends and family.

72freebird

Mar 11, 2014

They are very friendly and they do go the extra mile to get you into a vehicle. I recommend if your are in the market for a vehicle stop and give them a chance.

dorarob98

Nov 11, 2010

Mr. Gordon got me in the dealership under false pretenses and then accused me of just wanting to get a check. I went in b/c he assured me over the phone that he could work with my 2006 Montana on the payment challenge offer I received in the mail. He lied. Once I was in there and no one could find a Traverse with the specs I wanted and with the payment I wanted he said that I was only there for a check and that he could not honor the mail offer. He is a liar.

Scrooge

Aug 30, 2006

Upon having body work accomplished on my vehicle, my first attempt at picking up the vehicle was halted when I noticed parts were reused, even though I was charged for new parts, and parts were actually missing, ones that I was charged for, and some parts were not even installed correctly and/or completely, one part has hanging out of its installation point. That was just on the outside, once I opened the door, there was "stuff" everywhere, for which I was charged for an interior detail job - which left French fries and soda on the floor and dashboard area. And then to top that off there was a black smear/mark down the passenger side. I notified the manager of the body shop - who seemed nice and responsive - took notes and told me he would get it fixed. Upon the second attempt to pick up the vehicle - the front bumper was damaged - for which I was charged for a new one, the front emblem was damaged, for which I was charged a new one (By the way - it was not damaged on the initial visit) - the inside still looked like crap and the driver seat would not go back - someone began to uninstall the seat but forgot to torque the bolt back down which acted as a stop for the electronic motor. And other stuff was still wrong. I notified the manager - who, once again, seemed receptive but was getting upset - AT ME - at this point all I can say is "Questionable insurance practices with questionable work". Once again - I was told they would fix the problems. My third attempt - most items looked fine - however a distinctive marks/scrape down the driver side was present - and upon entering the body shop office - an employee made the following statement "Every time he picks up his vehicle there is something new wrong with it the we did" and he said it into the air in a disrespectful and rude manner. It seems to me - paying ten thousand dollars for work on a vehicle would mean - do the work as describe and do it right the first time - not the second or third and then blame the customer for being attentive and for caring about the quality of his vehicle nor for having standards.This body shop needs attention in the following areas: customer service, quality assurance, and employee training.This information is also being forwarded to the State Attorney Generals office, with regards to QUESTIONABLE INSURANCE PRACTICES, to the Chevrolet Headquarters, to the better business bureau, to the insurance companies, to the dealership and to thousands of other individuals via the wonderful world of email.Dealership - DAN VADEN CHEVROLET in BRUNSWICK, Georgia.BUYER BEWARE AND CONSUMER BEWARE