Used Cars for Sale at DARCARS Chrysler Jeep Dodge of Rockville in Rockville, MD

ElaineKoontz

Nov 6, 2016

I worked with Marcellus & George to close a deal on a practically brand new Jeep Compass. I came from a 2012 Jeep Compass and they were willing to work with me on negotiating a wonderful deal. My 2012 was totaled last Thursday in a rear-ending accident and I thought all hope was lost. I just came home with the car and it's just like my 2012 Compass... complete bliss. I couldn't be happier and I'm so glad I stopped by DARCARS Rockville before going elsewhere. Gentlemen, thank you. I'm back on the road and so happy and grateful for their willingness to work with me.

Mariana G

Nov 2, 2016

I am extremely pleased with new Jeep, and my purchase experience with IJ and Santiago at Darcars was excellent, from start to finish. I got my 2012 Jeep from another dealer, where I spend an entire Saturday to go through the mandatory price bargaining, here I just told them what I can afford and they found me a car I liked. Henry Argueta was my sales person, and I could not ask for better treatment, assistance, and guidance through this entire experience. He was very efficient in providing instruction and review of my new Jeep. But it was the financial department staff IJ Jemli and Santiago are the people that made it such an exceptional experience. I am looking forward to my many years with the new Jeep, and using your service department, to keep it in great condition.

AliceGyamfi

Nov 1, 2016

I am so glad I purchased a vehicle from DARCARS. Not only am I a first time buyer, I was on a very strict budget. I found a similar make/model car with similar mileage and carfax. Julliet Mean went out of his way to price match my KIA with a car at a different dealership in a different state. Coming from work to sign the paperwork, I was stuck in heavy traffic. I arrived 15 minutes before closing and all of my insurance info and paperwork was ready for me to sign. They have an unparalleled customer service. The financial manager who went through the paperwork with me was friendly, knowledgeable, got me a GREAT rate and made sure that I had the warranties that I ACTUALLY needed. If you are buying, buy from DARCARS. I will never use another dealer.

Wesley Molina

Nov 1, 2016

I highly recommend this dealership. The service Is excellent. They worked with me step by step and made it possible for me to purchase my first car.

Abe301

Nov 1, 2016

excellebt service ,I'm treated like family everytime..Ceidrick Marselin exceeds in all aspect Everytime ..I will definitely come back and keep recommending friends to this excellent darcars dealership ..Abe

Matt Fitz

Oct 31, 2016

I regret to say that it stretches my imagination to imagine how my experience at DARCARS Rockville could have been worse. From start to finish, there was an extraordinary level of incompetence and disregard, and nearly a week after I detailed my experience in email to their Customer Relations Director, I have yet to receive any response from them at all. That in and of itself shows the level of regard that DARCARS has for its customers.The problem with this dealer started one week ago, on Monday, October 24th. That day, immediately after my arrival at DARCARS, when I explained the problem of the Jeep Death Wobble that I'd been having with my Wrangler, I was told it was under recall. Then, five minutes later, a different employee came over to me that no, it actually was not - but other years of Jeep Wranglers were.Second, I brought my Jeep in at 8:45, I had heard nothing about the status of my vehicle ( I had left both my cell number and my home number, depending on when they might call ) as of 2:45. Concerned and disappointed, I called to ask for an update. The woman who took my call, after I gave my number, said that she did not have any information for me, and that I should just patiently wait for their call.When I got home from work at 4:15 that afternoon, however, I found that one of their employees had called - twice, in fact - but only at the home number, rather than call my cellphone the way I had asked them to. Therefore, they apparently did care enough to call, but neither care enough to pay attention to how to reach me nor to communicate with other employees about the status of their customers' vehicles. Therefore, when I called back and expressed my concern that I had not heard anything from them on my cell, and that they had called only my home number, their employee started to argue with me to say that he did call my cell - instead of apologizing for his serious mistake. Because he was so busy arguing with me, he'd apparently forgotten that most cell phones have a feature known as "Missed Calls" that show when calls are received. So not only did he not bother to call both numbers, especially the one that I had asked to be called on first, he tried to *argue* with me about it, when he was clearly wrong in the first place.Finally, he told me, that because it was so late ( because he had not called me at the right number in the first place! ), they would not be able to service my car that day. Because of their negligence or incompetence I lost more than an hour from work in the morning and had my entire evening messed up, because of the wretched service I received from this dealer. To fix their mess, I take more time out of my week to bring my car to a well-reviewed garage nearby, one that has repeatedly shown that they are able and willing to treat their customers with basic consideration - and competence.

Sabri Chebil

Oct 28, 2016

I had a good experience with my sales person Arthur also with sales manager justin he was great to include Mr IJ Jemli the financal manager he is awesome. Will definately refer people to this dealership.

tmfo48

Oct 17, 2016

I met Ceidrick Marcelin by chance on a rainy Saturday in the dealership lot. Went back to the dealership about two weeks later to look at a couple of trucks that interested me. Located Ceidrick, told him what I was looking for, took a couple vehicles for a ride and agreed on one of them. Ceidrick made this purchase very easy, there was some negotiation and a couple small glitches, but Ceidrick went to work for us each time, and we came way with what we wanted. Ceidrick is to be commended on his care for his customers, making them feel that way. Many stars for this salesman.He is a good reflection on the Dar Cars Dealership Rockville. Will reccommend him and the dealership to anyone looking for a MOPAR product

Mwolf

Oct 3, 2016

We were looking for a new Jeep Grand Cherokee. The sales rep was ok at first, took us to their holding lot to see a 2015 model. Once in that car he made sure to tell us that the steering wheel shook at highway speeds because it was in sport mode (it was not in sport mode, nor does that make any sense). My wife liked the Jeep, but we did not one that shook from the start. So we asked to negotiate on the 2016 models. They would not even honor the discounts offered by Jeep, from their website. The Sales rep told us that the website lies. The best they would do would be msrp minus the one rebate they honored. Time to leave, but they had the keys for our potential trade. It took me asking 4 times before they finally released my keys back to me. I went to Criswell and had a great experience. Bought a Jeep the next day. It is worth the 10 minute drive to go to Criswell over this crappy dealership.

Ajackson

Sep 30, 2016

I had the best experience. Neil was awesome. He worked with me so I could get the exact car I wanted. Darcars also gave me a great deal on my trade in. The finance department was extremely helpful as well. Loved every aspect of my experience with Neil and all the employees who helped me at Darcars.

jfairchild1204

Sep 27, 2016

We just traded in a 2004 Jeep Liberty at Darcars in Rockville and purchased a 2016 Jeep Patriot. Ahsan was awesome, making every step of the process quick and easy. He was thorough, knowledgeable and honest and it was a pleasure working with him and the rest of the team there. Ahsan is our new go-to car salesman - he made the car-buying experience a pleasureand we love our new car!!

AAB

Sep 22, 2016

I recently bought a car. We have dealt with Ahsan Javeid. He is very patient and answered all our questions. Ahsan is knowledgeable, responsive, and focused, which was reassuring. Ahsan took his time to show us some cars and was a huge help! He did a great job in securing the specific vehicle we requested. A note to Ahsan provided us with outstanding customer service!!!! Very professional. We highly recommend Ahsan!!!!

MRBARRACKS

Sep 20, 2016

Bought a minivan recently from this dealership and the whole experience was fast, efficient and professional. Ahsan Javeid was our salesman and he was terrific. He listened to our needs and budget and went out of his way to find the perfect car for our family. It is a hassle to buy a car sometimes but Ahsan made it a wonderful experience. Everyone at the dealership was friendly and willing to help but he went above and beyond!! If you are looking to buy a car, please ask for Ahsan, he is simply the best!!

bdor12

Sep 19, 2016

I have bought several Jeeps from Darcars in Rockville. Each time a great experience. Just picked up my new 2017 Jeep Summit on Friday, and had the same great buying experience. Neil was super as my salesman, Santiago got me in and out of the finance office in less than 30 minutes, and Michael Fastman is an outstanding general manager. Neil and the rest of the staff couldn't do enough to insure I was happy with the deal and the delivery.

Randy Gooden

Sep 18, 2016

Very friendly and great experience. Our salesman Cedrick Marcelin was awesome. We felt very comfortable and at ease the whole time.

Cherokee buyer

Sep 9, 2016

CAVEAT EMPTOR---We have a used 2015 Jeep Cherokee Limited lined up at CarMax with 12000 miles on it for $27,000. While researching whether we were getting a good deal, we found some new 2016 Jeep Cherokees with 450 miles on it at a local dealer, DARCARS of Rockville. I submitted the web request and got an email back that they had a new Cherokee Limited with the same Luxury package for just under $30,000. I asked Henry the salesman to email me the specs on the car with his best price and if I liked what I saw I would see him that evening. No email came from Henry so we resigned ourselves to buy the used car. Henry called that night and asked if I was coming. I said no because I didn't receive the requested email from him. He told me that he could get the car to me for $28,000. After some discussion he finally admitted that there was a $995 destination charge on top of the price. When I said I was going to CarMax, he asked if he could speak with his sales manager. When he came back on the line, he said he would match the $27,000 price, with the $995 destination charge still added on. It sounded like a deal, so we arranged for my wife to come by to look at it around noon the next day. I asked him to send me that quote in an email. The quote never came, but my wife went to look at the vehicle anyway. She liked it, even though it did not have the Safety package that the used car did. We agreed to go ahead and buy it. After waiting 2 hours for the finance person to work with her, he was finally brought in to look at the deal. She told me that the offer was for $28,000 plus the destination charge, plus processing, tax, tags, and title. When she said that the price quoted was $27,000, they told her that I must have misunderstood them. She called me and I told her to walk out if they wouldn't honor the price promised the night before. She did walk out but at the same time I called to speak with Henry. When he finally got on the phone (evidently after following my wife out to the parking lot), he told me that I had misunderstood the price offered. I told him I was going to CarMax. A few minutes later the sales manager called me back and insisted that my wife had been offered the $27,000 price but she refused it. It seemed pretty clear to me that they were trying to take advantage of the fact that she was a woman. Unfortunately for them, she has a law degree and runs an office with 20 employees and manages multi-million dollar ad campaigns. She knew exactly what the offer was. They were hoping she wouldn't pay attention to details, but they couldn't slip one by her. Sorry DARCARS, we are buying from someplace that has some honesty and integrity.Remember, CAVEAT EMPTOR -- let the buyer beware!

jeeprocks

Sep 2, 2016

Had a fantastic and pleasant buying experience! Traded in an older grand cherokee and bought a new one. Neil Frederick was simply amazing who truly care about customers and try to get the best deal for the customers. Justin was extremely helpful providing a competitive price for both trade-in and the new car. Overall a wonderful experience and would highly recommend!

orange trailhawk

Aug 27, 2016

We purchase our first Jeep renegade trailhawk and Neil Fredrick help us from start to finished and even taking care of some minor issues with the Jeep as making sure it is taken care of by Service which they did!!! Neil is great and we thank him very much for making this a wonderful experience for us. We give him a 10!!!

Oladapo Ogunlade

Aug 8, 2016

Excellent financing assistance from IJ Gemli. and personal touch after care. He worked all the kinks out and remained steadfast in not only ensuring that the deal went through but also making it as comfortable as possible for me and my family. Much appreciated

Eva.L

Jul 28, 2016

First off, I would like to thank David Swisher for being the most knowledgable, easy going, and best sales man anyone could ask for. I highly recommend anyone who goes to Darcars Chrysler Jeep Dodge Ram of Rockville to look for David Swisher. I guarantee you all will not be disappointed. David knew everything about the car we were looking at, on top of that, we were able to agree quickly on an amazing deal. Darcars in Rockville will always give you an amazing deal on any vehicle you decide to purchase. Once again, I highly recommend anyone looking to purchase a vehicle at Darcars in Rockille to look for David Swisher.

Jennifer1009

Jul 16, 2016

Our sales associate David was AMAZING.. He was very thurough and knowledgeable. There is nothing that I hate more then a dealer that rushes just to get a sale. David was very pleasant and I will forever only buy a car from him as well as recommend friends and family to him and only him. There isn't enough words to explain how grateful my husband and I are to have met Dave.

Anthony Baah

Jul 15, 2016

Arthur is an excellent sales person. He is very knowledgeable, courteous and customer oriented. His professional and enthusiastic nature allowed me to purchase the BMW I needed. Because of Arthur, I will always recommend DARCARS Chrysler Jeep Dodge Ram of Rockville to my friends and relatives.

WorstExperienceEver

Mar 29, 2016

Bought a Ford Edge with only 44k miles and check engine light came on after ONE WEEK OF PURCHASE. The car was sold with an aftermarket air filter which voids any guarantee (cost me $2,000) and am now left with a repair of $610 because of the negligence of darcars and they refuse to repair it.The car should have never been sold to me with a broken wiper and arm because it would have never passed MD STATE INSPECTION, I ended up buying the arm and wiper and replacing it myself which I was not happy about it. THEN, the engine mass airflow is contaminated because of a faulty after market air filter diagnosed directly from FORD and DARCARS refused to repair my car.I have never complained in my life about anything i just deal with it, but is beyond bad. I have spoken to numerous dealerships in the area that have assured me as a reputable business and ethics in their industry, they should have handled the situation a lot better instead of ignoring the customer after a faulty cheap piece caused a major damage. this could have been avoided by replacing the air filter with a $15 one but instead chose to use the cheapest possible. Dealership took take responsibility over the matter in some way. Be very careful when dealing with The General Manager, Sales manager and Finance manager (Mr. Sumner) they make promises to follow up and never happens. WHEN BUYING THE CAR THEY ARE VERY HELPFUL BUT AS SOON AS AN ISSUE HAPPENS THEY ARE THROWING EACH OTHER UNDER THE BUS,, DON'T ANSWER CALLS AND BLAME OTHER STAFF MEMBERS. i now have a car with 44k miles that has a check engine light on not even a week into purchase. STAY AWAY-SHADY MD INSPECTION AND WORST CUSTOMER SERVICE REGRET BUYING FROM HERE NO ONE IS WILLING TO HELP AND I WAS TOLD I'M NOT THE FIRST ONE THIS HAPPENS TO/

GSguy

Mar 26, 2016

Showed up at the dealership just as it was closing. The used car manager got us the key to sit in the car to look around. I came back the next day, took the car out for a test drive, came back and started the negotiation process. It got bogged down and lo and behold, the manager from the prior night, George, comes by and smooths things over, makes me feel much better and I buy the car. Thanks George. And the salesperson, Abdul was very nice as well. I also enjoyed my time spent with Allen the finance guy. Thank you.

carbuyer

Mar 20, 2016

Working with this dealership was one of the biggest wastes of time ever. We saw a vehicle on the website and contacted the dealership to ensure the price listed on the Internet was accurate. We were assured the price listed was accurate and were referred to a sales associate. We once again questioned the price and we're once again assured the Internet price was not just a gimmick tactic to get individuals to come in. We explained the dynamics of a potential deal with another dealership and the sales associate gave us his word based on preliminary numbers that he could get us into a better deal and encouraged us to make the 2.5 hour drive into the dealership. After about 5 hours at the dealership we learned two things: 1. The Internet price and the price that was entered in the deal worksheet were nowhere close. The Internet price was around 28k, but once the deal was being worked the price magically ended up at around 35k. 2. They were not able to get even remotely close to the payment of the vehicle deal offered by the other dealer, let alone beat it. Not to mention, when we went to get into the first vehicle for a test drive mud was everywhere...on the carpets, on the dash, and even on the seats. The sales associate gave us the explanation that the vehicle had been parked at their other "mud lot" and he didn't think to check it prior to showing it. All in all it was a horrible experience and huge waste of time. BEWARE of false Internet pricing!

devonjane52

Mar 11, 2016

Very pleased with my experience at DARCARS Rockville! Customer service is great, everyone has been very helpful and very pleasant. Neil Frederick was awesome and answered every annoying question I threw at him, with a smile! I absolutely love my new car and I have been and will continue to spread the word about DARCARS Rockville!!

brianjonson86

Feb 17, 2016

Had a wonderful experience buying my two vehicle's from this dealership i totally recommend this dealership cause they make you feel like family my sale rep was neil and he made everything so smooth him morris and steve. I just want to say it was the best experience of my life after buying two vehicle's they made things so easy and simple and fast highly recommend.

Paul Newell

Feb 10, 2016

I purchased a new 2015 Jeep Wrangler 2-door on 8/24/15. On the signed purchase/sales contract Mopar front and rear all weather slush floor mats and a complete set of convertible top deep tinted windows were included. Since these parts were not in stock at the time of the sale they were to be shipped to me within 2 weeks.Over 20 emails later starting with the salesman Larry Payne, the general sales manager Tavin Indason and Hesham Elhamayel the general manager, finally on 12/7/15 I received a partial set of floor mats and on 1/4/16 I received a set of tinted windows for 4 door Jeep. When I notified Larry Payne, the salesman, that the windows received over 4 months after the sale were for a 4 door Jeep and I what I had purchased was a 2 door were incorrect I was instructed to send them back at my expense.After 5 months or correspondence it became clear that the parts which had been figured in to the price would not be received I requested a check to cover the parts cost so I could purchase them directly from Mopar. I have no complaint about the actual sale at the dealership but when selecting a dealership to purchase from in the future or to recommend to others, service after the sale becomes more important than the actual sale. The personnel entrusted with the responsibility of protecting the dealerships reputation by promptly resolving a customer issue have failed and in my experience apparently even at the general manager level Darcars Jeep in Rockville does not understand or care about the value of a satisfied customer and positive word of mouth references or repeat businessbecause as of today 2/9/16, almost 6 months after the sale, I still do not have a complete set of floor mats and the correct tinted windows or a check to purchase the parts directly from Mopar.Based on reading some of other reviews posted, unfortunately after the fact, I expect dealership management to respond to this review with Thank you for the feedback and that customer service is important to us however action speaks louder than words.

Gary D.

Jan 13, 2016

On November 13, 2015 I purchased a 2012 Dodge Ram from DARCARS in Rockville, MD. My initial inspection of the truck on the lot revealed scratches on the front right fender. After a test drive I agreed to buy the vehicle on the condition that the salesman (Omar) provide me with touch-up paint. He checked with the Parts Dept. and came back to tell it was not in stock and would have to be ordered. I asked him to send me the paint when it was available. He agreed to do that. On December 5, I e-mailed him wanting to know the status of the paint. I got no response. On December 12, I got an e-mail from someone else at the dealer notifying me that my license plates were in and that I may pick them up. Since I live a good distance from the dealer, I replied to the e-mail asking that the plates be sent to my home and inquired about the paint. Again no response. I then called the Service Dept. to notify them that I had not yet received the touch-up paint and to request them to send the plates to my home. Yet again, I got no response. Because my temporary tags were due to expire, on Jan. 5 I drove to the dealer to get my tags and inquire about the paint. I learned that the dealer does in fact mail tags to customers and was puzzled why that didn't happen in my case after I had requested it more than once. When the service person checked on the paint. I was told that it was not in stock and he promised to mail it to me. I gave him my home address. I still have not received the paint. I am totally dissatisfied with my experience with at least four employees for not bothering to follow-up with my inquiries or fulfill commitments.

emb

Jan 11, 2016

IJ and Larry both helped us buy our vehicle. We were SO happy with the customer service, personalized care, and the swiftness of making "the deal". Truly a no-haggle experience. I hate car shopping, but these guys made it a great experience! And, WE LOVE THE CAR! (We purchased in July)

fdsimpson28792

Dec 7, 2015

Neil Frederick at DARCARS Rockville was a pleasure to work with. He was forthright, always available for my questions and concerns and got me a great deal on my 2013 Chrysler 200 convertible.

Majid g

Dec 6, 2015

I had a good experience with this dealership good team work ferendly personal specially grade general manager Allen he is very professional and help full .thankyou very much

Gunner

Nov 30, 2015

I was fed up with another dealership and walked in and was able to make the deal with-in an hour. Know your product and your credit and you will get a great price. They worked hard and not only got me the price I was looking for they match the lowest financing rates. Be willing to walk away...

car guy

Oct 22, 2015

We worked with Sameh when we arrived at the dealership. Sameh was very courteous and friendly and seemed absolutely genuine. If you want a no-hassle, non-pushy experience I would recommend Sameh. It is nice to work with someone that carries a smile in their bag.

tdcureton

Oct 22, 2015

Terrible experience with DARCARS. They had the Van we wanted so we had no choice to use them but highly recommend you go somewhere else. Sales rep was horrible and not helpful. The finance department was incompetent. They didn't get all required signatures when we came in to sign for the vehicle so we had to go back 3 times to sign!! Finally they messed up on our lease payments and withheld license plate from us until we made a payment to them. Even though chrysler capital says we've paid in full, DARCARS won't give us our license plate until we pay them money and they can't provide us with an invoice or anything to show documentation. Now we called and they lost our license plates. I called to complain to a guy named Ayman Hamail and he hung up the phone on me. Unbelievable.

JH in Omaha NE

Oct 16, 2015

In July 2015 we were driving our 2012 Jeep Grand Cherokee Limited to Rockville MD from Omaha NE. One hundred miles out, our Jeep overheated. We could not find help. We limped into Rockville. Struggled to find a Chrysler dealership willing to help as all were very busy. When we called DARCARS, Mr. Jemli immediately said bring our Jeep in. They will somehow work us in. We were given a rental car, free of charge. Ultimately the problem with our Jeep was major, radiator and the engine was replaced. For us, fortunately, the Jeep was under warranty. We drove the rental back to NE with DARCARS blessing. Returned two weeks later, driving the rental, and retrieved our rebuilt Jeep. During all of this Mr.Gaunt oversaw the work and kept us informed. We thank DARCARS for coming through for us when other dealerships turned us away. JH in Omaha NE

David L

Oct 7, 2015

Mr. Komeha, thank you today for your service and professionalism. In an ideal world would had bought the car today under better financing In any event, wanted to thank for being frank, easy going, and very professional. All the best, David

Dissatisfied Customer

Oct 7, 2015

Few people consider car buying to be a fun and pleasant process, and my experience at Darcars Jeep Rockville is an example of exactly why that is. I recently bought a 2015 Jeep Wrangler and while the overall process was unnecessarily slow and tedious, the real problem happened while completing the paperwork. After consulting with the General Manager, the Finance Manager told me he had good news and that as a goodwill gesture the dealership was offering to provide me free oil changes for 6 years and free road hazard tire protection note, I had previously declined to purchase any of these add-ons earlier in the process. I was told the goodwill gesture was being offered as an enticement for me to use their dealership for modifications to my Jeep, such as lifting vehicle, larger tires, etc.., all of which is very profitable work for the dealer. Much to my surprise, when I was presented the final sales order for my signature, the General Manager had snuck in a miscellaneous charge for $1,895. When I questioned the Finance Manager about this amount, he explained it was for the oil changes and the tire protectionthe same things I previously declined and he offered for free about 10 minutes earlier! Had I not noticed and questioned this amount (which was not clearly marked and was buried at the bottom of a long list of numbers), they would have succeeded in unethically getting an extra nearly $2,000 from me. Fortunately I caught their trick and the amount was removed, as were the free items they previously promised. Following the purchase, I complained to Darcars Customer Service in Silver Spring, MD and I spoke with 3 separate individuals about this experience. The customer service manager promised a full investigation and an answer/explanation for the dealers conduct. Its been nearly a month, and Im still waiting to hear back.need I say more. My only hope is that other customers are not duped by their unethical tactics.shop carefully at Darcars Jeep Rockville!!

Sally

Oct 6, 2015

GREAT EASY PROFESSIONAL experience buying my new Jeep Cherokee without any pressure. Sameh Komeha approached us with a very nice welcoming smile and made us feel we are shopping our new car with a friend and not with a salesperson who just want to sell anything and take our money!! And guess what he did after we purchased the 2015 Jeep Cherokee. He ordered for us as a gift from his own pocket all weather mats! If you want to have the same experience ask for Sameh!

MrBoss

Oct 6, 2015

Don't waste your time in this dealership. I had the WORST experience with Neil Fredrick he just keep talking and never listen to me! I got frustrated from that and I decided to leave the dealership. Maybe it was my bad luck to have this sales person.

SteveJones

Jul 20, 2015

I saw a used car online (With no price listed) and wanted to see it on the lot Sunday. A lot of salespeople saw and ignored me by turning their heads. I even went inside the showroom and saw people glance at me then quickly turned as if I did not see them do that!) I liked the car (2014 Honda Civic) so I submitted an online inquiry and they asked if I could test drive car thinking I would give them a second chance, I also wanted to know the price since it was posted as "Contact for price" listing online. They asked if I could test drive and I said I wanted to know the price to see if it was in my price range. They refused to answer giving me a run around email and I had to asked again and again and again. They never replied back to me! Then a couple days later... I see that the car was taken offline. All I wanted to know was the price of a car.... imagine if you try to purchase one....

Brook

Apr 18, 2015

I bought a used BMW from Darcars Jeep/Chrysler and during the sale process they were very cordial and promising of addressing the check engine light that was on in the car. Over the next month I went back several times to get the issue taken care of however with winter weather and scheduling delays they never got to it within the 30 day warranty period. They told me they will take care of it even after the 30 days because it was not my fault the job was delayed, when it came time to take of the work required, they turned their back on me, my sales guy wasn't calling me back and they pretty much told me I am SOL. Now I am left with another $1500.00 to pay. They fit the mold of a stereotypical user car dealership. I or anyone in my circle will never buy a car from darcars again.

splatt44

Apr 16, 2015

I purchased a Jeep Rubicon X from this dealership in December. When purchased there were several issues that needed repair. The Day after purchase I was told it would be three weeks before I could get an appointment for servise After talking with the general manager that was reduced to two. It is now April 16 and the repairs are still not complete. I have gone all the way up the chain to the general manager of DARCARS itself and still no resolution. I would recommend against purchasing a car or have a car service from this dealership or any other DARCARS ever. I've never posted a review before for anything but I feel so strongly people should be warned that I have written this review.

Sue O

Feb 16, 2015

We were a little hesitant to shop for a new car at a dealership we had never used before Or one that had not been referred to us by family or friends. But our experience at Darcars Chrysler Jeep Dodge far exceeded our expectations. We love our new SUV and our experience with the sales consultant, general manager and finance dept was excellent. Our sales consultant Sunny was awesome to work with and it was his goal to make sure we found the vehicle that perfectly met all of our needs.

Chrysler2015

Feb 14, 2015

As a first buyer, I have had a great customer service and excellent experience, and I really appreciate Sunny Shibani for his best salesmanship and diligently helping me on how I can use the car. I would also like to acknowledge Tavin Indasorn for looking into the financing that fits into what I can afford. Generally, I am happy for visiting your facility, and I hope my connection with you in the future will be as bright as the beginning.

Jeep2015

Feb 12, 2015

This makes my 7th car purchase. This time I was lucky to have Sunny Shibani as my Sales Consultant. He was extremely helpful and very knowledgable about all the cars and Jeeps on their lot and on the DARCARS website. He was professional and friendly. I felt like he was a friend that I had known for years. Sunny did not pressure me into a particular vehicle or price range. He made sure I was happy with my shiny new Jeep and that is was perfect when I took delivery. This was by far, the best new car buying experience ever. I highly recommend this dealership and Sunny. Alan, who handles finances was wonderful to deal with too. No hassle, no pressure. Very informative with good stories. This will be MY dealership going forward. Thank you!

Mjohnso28

Feb 11, 2015

I have had nothing but positive experiences here from the start! They are always so accommodating and friendly. Whenever I take my car for service, they are always quick to get to it. They are always so thorough in making sure my vehicle is up to standard. No matter what complaint or issue I find with my car, when I come to Darcars, Jose and his team always try to find the root of the issue so they can fix it right away. I would recommend anyone looking for great service to go HERE!

hml33

Feb 8, 2015

Overall my experience was enjoyable. I was able to find a car that I liked at a price that I was happy with. My only complaint is that I was under the impression that the car would be washed AND detailed prior to my purchase (as I asked for it) but after 4+ hours from start to finish it wasn't until I got in the car to leave did I realized it had only been washed on the outside and the crumbs, fingerprints and spare change was going home with me. Other than that the salesman I worked with was very helpful and was aware of my needs. It just felt like once I accepted the claims of my offer my experience declined with the location as a whole (30 minute waits for multiple employees, etc) and I was more than ready to leave by the end of the day.

LBoll

Jan 20, 2015

Sunny Shibani is a great representative of the Darcars Dealership. He took the time to show us vehicles on other lots. He is Very Professional!

Speed15

Jan 8, 2015

Sunny was a great sales person. Explained everything in detail. He went above and beyond. The finance person was not very attentive and he was busy taking personal calls while helping me, and was not clear in explaining the documents.

renee

Jan 3, 2015

The staff at Dar Cars Rockville was very professional and attentive. Sunny Shibani assisted me with my purchase and was very polite, knowledgeable and helpful. Morris Williams in Finance was also very polite, knowledgeable and friendly. I would highly recommend Sunny as a salesperson, Morris as a financial officer and the dealership as a good place to do business

Lila

Dec 6, 2014

Overall it was a good experience. When I got home, I discovered that my new car had a dent that we didn't see at the time of purchase. The dent was fixed by DARCARS and I was given a rental car during the time it took for the repairs.

John L.

Nov 26, 2014

I had shopped around the internet and local Chrysler Dealers (Rockville, MD area), Darcars had the 200C that suited me perfectly. Just "blow-ed out loaded !" The color and goodies were all there. Now for the price. It looked like it might not happen. We were f--a--r apart. They knew that I wanted it (my bad), because when you see this vehicle and all the quality with 6 cylinders and nine speed tranny, ya can't help but get excited. We did the back and forth thing. And it occurred to me that they really wanted me to have the car. So I got the deal. This 2015 beauty was gonna be mine. They were working for ME. What dealer does that ? And more TRUTH of the matter...this is my 5th car from Darcars. I don't even know why I looked elsewhere. Arthur Oluwole was a gentleman and professional but "cool' at the same time. I could talk with him. Salespeople could take a lesson from Arthur. But it would not have happened without Tavir. Yup, I went away with a new car,probably the best value on the road today, and everyone was happy. My face is sore from smiling. I would advise others to go to Darcars Chrysler...look and drive the 200C and get a sore face. No bull...just the facts. Thanks, John L.

viperone098

Nov 26, 2014

The Chrysler 200C is hands down the most automobile that you can get ,dollar for dollar. My dollars went further at Darcars Chrysler in Rockville,MD. This car rivals my 2013 Caddie XTS. The goodies and quality are crazy ! IT WAS THERE ! The one I wanted was sitting there calling my name. The color was the first draw..then I looked inside. That's all she wrote. I wanted this one. I was familiar with the rebuild and glad that I waited. This is a great car. Style, QUALITY ,fit and finish,6 cylinder with a 9 speed transmission. Now the pricing...even still a GREAT value, I had to haggle a little bit. No one pays sticker. We went inside and found out the discounted price with salesman Arthur Oluwole. I tried not to be too excited. However, I needed to bump them down to show who they were dealing with. (I am a long time Darcar customer having bought 4 other cars prior)Well, I got the 'deal' Arthur looking out for me and Tavir signing off on it...I am one happy 200C owner. Yet another great Darcar experience. I would advise shoppers to check out this car, then check out Darcars Chrysler put the 2 together and watch what can happen. Thanks to all who helped us out. Great job.

Lofty

Oct 13, 2014

From the Service Manager to the front-end service team this particular Darcars location is the REAL DEAL!!!!! All that you expect from a major auto brand dealer. These guys are outrageously genuine and love their work. My line of work requires heavy travel and I could stop at any Chrysler Service Shop along the east cost and I found myself driving two hours off route to have these guys service my vehicle. Thank you

Ali M

Oct 9, 2014

Larry D. Payne was very nice, polite, understanding, comprised on a great deal on my new car. I had a very pleasant experience buying a car from him and I recommend him to anyone that goes to Darcars, Rockville and buys a dodge, Chrysler etc... Thank you.

loulopez63

Sep 20, 2014

I appreciated the fact that I was out shopping for a car and there was no pressure to buy a car now. They let me take my time.

Jaccid

Aug 6, 2014

This is my second purchase in the last year from Darcars. The salesmen are great to work with. Shawn was the reason I made a purchase, because I was actually there to get my other car serviced! He saw me looking while I was waiting and approached me and offered a test drive. Who would not want to test drive their dream car? He was open, friendly and all along, honest. Before I knew it, a few hours later, I was driving off in my brand new car. If he had not approached me the way he did and gave me that type of service, no way would I have bought a car that day. (4 days ago).

CarBuyer

May 22, 2014

Overall, my experience with this dealer was very underwhelming. The buying process took forever and the car was not delivered in good shape. My husband test-drove the minivan without me and said it was the dirtiest new car he had ever seen. There was mud and dirt all over the carpet, seats, pedals, even the emergency brake. The sales staff assured him that it would be detailed and "spotless" when he bought it. Well, that was a flat-out lie. When we took the car home, it was still dirty. My husband admits that there is "less" dirt than before, but there is still fuzz all over the carpet and mud on the inside of the driver's door and on the dash. There is a mud stain of some sort on the third row seat that will not come off, and there is used, balled up electrical tape in the trunk. (Good job vacuuming...sarcasm.) Also one of the remotes is dinged up. It has small dings/scratches as if someone dropped it. When you're buying a car and trying to get all of the paperwork straight, the last thing you do is inspect the remotes, but obviously with this dealership, you need to. I emailed one of the managers about our experience and NEVER received a response. (It has been a month.) To me, that is extremely unprofessional and it guarantees that I will not be a return customer. It's extremely frustrating to buy a brand new vehicle and not have the vehicle and remotes in brand new condition. I certainly didn't imagine that the next morning after I bought a brand new car that I would have to go out myself and clean it. Disappointing. If you are in the market for a Dodge, I would drive to Koons in VA.

wandler

Apr 7, 2014

After making an appointment, I dropped in to try to have my stereo and airbag warning light serviced. The stereo had mysteriously stopped working the week earlier after being on and off (no power at all) for a couple of months. The service worker (not sure if it was Gustave although the photo looks familiar) didn't really seem interested in repairing it and told me that it would be about $500 to replace with a standard unit. Plus labor. I also asked about my airbag light - the wire connecting the passenger seat to the sensor was broken and they would not repair - they said they had to replace the entire unit - he was not sure the price but at least $1K. Well, I drove away and a week later the stereo started working again with no problems. I still have to find some other dealer or service dept to fix the airbag light - I am not paying $1000 to fix a warning light on a vehicle with 195,000 miles.I wish car manufacturers would realize that the service experience is part of the reason you buy their cars. I love the service dept of another Darcars outlet down the street and I am a lot likelier to buy a Nissan in the future because of them. Maybe things will change if Marchionne gets involved, and I would love to buy a new Jeep - but won't unless a local Jeep (/Dodge/Chrysler) dealer can provide better service.

robertsnowden23

Mar 22, 2014

I really liked this dealership. Probably one of the fastest dealers I worked with. Car rides wonderful and also customer service was amazing. I would highly recommend them. I forgot my sales consultants name but he was very nice and knowledgeable. Thanks darcars!

Tamela McCarthy-redd

Mar 7, 2014

All individuals were very professional and provided excellent service. The individuals were Tavin Indasorn, BILL, LARRY PAYNE AND MORRIS O WILLIAMS.

Terry B. P.

Feb 16, 2014

Dave was very helpful, under trying conditions of snow and cold. Well done! And we kept switching models. But he rolled right along, and was very knowledgable with all models and features.

Kaazami

Jan 16, 2014

It was great experience today at darcar jeep in Rockville. My special thanks to Farzad, Diane and Omid. Thank you guys. You all did a great job

AtotheC

Jan 12, 2014

Even though it was busy and rainy Diane Ray treated me like we were the only ones that mattered. She made it her personal goal to assure my satisfaction with buying my new car, and she succeeded. i had a great experience today and i don't have any regrets on buying y car.

jeanmontg

Jan 10, 2014

I could not say enough about my car buying experience. The staff is very friendly, and made my purchase stress free and easy. The buying process was laid out for me in a clear way so I knew what to expect the entire time. My sales person was very courteous and took the time to make sure that I understood how everything in my new car worked before I left the lot. The finance team and internet department went above and beyond to make sure that I was completely satisfied with the interest rate, payment, and service terms. I can not say enough how happy I am that I made my purchase at DARCARS Chrysler Jeep Dodge of Rockville. I will purchase all of my cars from here, and recommend everyone I know to purchase here as well.

Major

Dec 27, 2013

I want to thank Mr. Neil Fredrick for his professionalism and endless pursuit to satisfy his customers. My 2008 Dodge truck was in the another shop being repaired and then it would need to go back to a dealership that dented the side while in their care (Not DARCARS). Neil explained that DARCARS could still put me in a new vehicle. We search long and hard and found the vehicle of my choice at a dealership in Virginia that had all the options I wanted. Neil drove to the other dealership and retrieved my 2014 Dodge 1500. I was able to drive my new truck home while the other truck is still being repaired. That's what I consider good customer service.

MshaneWV

Dec 18, 2013

Overall buying experience was great. Salesman Neil Frederick was the best car salesman i have ever worked with. He went above and beyond to make sure i found the vehicle i wanted at a great price. I will recommend him and the dealership to all my friends. I live over 3 and a half hours away and buying from them is well worth the drive.

Long Term Repeat Customer

Dec 9, 2013

Outstanding experience! There's a reason I've purchase multiple JEEPs from DARCARS Rockville Pike, MD and Ralph Bowen, Sales Consultant and Rob Robinson, GM. Extremely knowledgeable about product features, functionality & performance. Professional, courteous and they create a win/win pricing scenario. DARCARS also gives back to our community, raising & donating money to charitable organizations. Will return to DARCARS again and again to deal with people who establish long term business relationships based on trust, respect and community service.

jrpayette

Dec 9, 2013

Outstanding experience! There's a reason I've purchase multiple JEEPs from DARCARS Rockville Pike, MD and Ralph Bowen, Sales Consultant and Rob Robinson, GM. Extremely knowledgeable about product features, functionality & performance. Professional, courteous and they create a win/win pricing scenario. DARCARS also gives back to our community, raising & donating money to charitable organizations. Will return to DARCARS again and again to deal with people who establish long term business relationships based on trust, respect and community service.

sictvusa

Nov 25, 2013

I went in looking for a Compass and David was thoroughly knowledgeable and very informative about the car he was selling. And he took a no bs attitude to get a me good price and bring the deal to a successful completion. After the paperwork was signed, with an equally professional and efficient Juste, and as the service department had closed, David personally inspected and made sure the car was clean for delivery. If I buy another Jeep, I'll buy it there.

Ddavis

Nov 13, 2013

I had a problem with my car and my mechanic could not fix. He said I would have to take it to a car dealership I just cringed because I knew it would cost more than I could afford. I took it to Darcars Chrysler in Rockville the people were so nice to me there even though I didn't buy my car there. They had my car for three days determined to help me. They fix the problem and I was very surprised that wasn't charges as much as I had thought. Once I can afforded a new car I would definitely go there first I appreciate all that they did for me and my piece of mind.

debi9596

Nov 13, 2013

I had a problem with my car and my mechanic could not fix. He said I would have to take it to a car dealership I just cringed because I knew it would cost more than I could afford. I took it to Darcars Chrysler in Rockville the people were so nice to me there even though I didn't buy my car there. They had my car for three days determined to help me. They fix the problem and I was very surprised that wasn't charges as much as I had thought. Once I can afforded a new car I would definitely go there first I appreciate all that they did for me and my piece of mind.

dpoole

Oct 31, 2013

Working with Ramin, Gary, and Morris was truly a pleasure. I was trading a 2012 Wrangler and purchasing a 2014 Wrangler. All three of them were friendly, funny, and professional. I had left another dealership because of pricing on the new car and the trade value of my old car. I will certainly recommend this dealership and especially these 3 gentleman to all of my family and friends.

AL Rivera

Oct 28, 2013

I met Larry Payne at the door while he was moving furniture for their renovation construction , Larry was a simple consummate professional who asked me directly if I knew what car I wanted. I told him I did but had very little to offer . Make me a reasonable offer and we will diligently get you this car ! I tested the Rx 350 Lexus 2009 and it was great . I made the offer to Larry and in 5 minutes I got to speak to Bill the Manager and ultimately the big boss General Manager Matt . This whole process was so easy and calm. Their casual appearance due to their reconstruction renovation brought calmness to the process even with the General Manager,s business like demeanor came across as a great friend I have known for so many years !!! I previously purchase my two Lexus auto at Pohanka Lexus which was very easy ! But this was was even better !!!! The key driver to this wonderful experience at Dar Cars Chrysler Jeep was what Larry said !!!! make me an offer ! Thanks Larry Payne !!!

Skinsnatswiz

Oct 26, 2013

The minute I walked into the dealer I was greeted with a 'hello how may I help you today?" From there David (dealer) answered all my questions about the vehicle and took me for a couple of test drives. Even having owned 3 of the same vehicle in the past I was still able to learn a few things from David. He was very informative with a pleasant demeanor which made the whole buying process comfortable.

jim6344

Oct 26, 2013

The minute I walked into the dealer I was greeted with a 'hello how may I help you today?" From there David (dealer) answered all my questions about the vehicle and took me for a couple of test drives. Even having owned 3 of the same vehicle in the past I was still able to learn a few things from David. He was very informative with a pleasant demeanor which made the whole buying process comfortable.

37lizama

Oct 11, 2013

The reason I gave the rating that I did is because the sales consultant I checked off above really helped us out finding the car we wanted and even comparing cars of other brands that we were interested in. The incentive of 0% APR was a great incentive that helped out with our ratings as well because without that we probably would not have been able to but the car.

NewJeepFan

Sep 24, 2013

I had a great experience from start to finish. The Sales Consultant, Neil, was very friendly and helpful. I did not feel pressured and felt as though we had a good rapport. There was some good back-and-forth, but I never felt like he was trying to just rush me into a purchase and push me out of the door. I had come from another dealership and had left because I was not comfortable with the Sales Consultant there. My experience with Neil was much more pleasant and lead to me buying a car from here.

fuchuck05

Sep 24, 2013

I had a great experience from start to finish. The Sales Consultant, Neil, was very friendly and helpful. I did not feel pressured and felt as though we had a good rapport. There was some good back-and-forth, but I never felt like he was trying to just rush me into a purchase and push me out of the door. I had come from another dealership and had left because I was not comfortable with the Sales Consultant there. My experience with Neil was much more pleasant and lead to me buying a car from here.

Wm. Lee Clarke

Sep 12, 2013

I just bought a new Jeep Wrangler Rubicon from Darcars CJDR of Rockville. I made the 300 mile roundtrip, from my home in Salisbury, MD, twice and it was worth it. Pricing, financing, trade-in were up-front and straightforward. My salesman, Neil Frederick, was very diligent, personable and helpful; including after the sale.

walc

Sep 12, 2013

I just bought a new Jeep Wrangler Rubicon from Darcars CJDR of Rockville.I made the 300 mile roundtrip, from my home in Salisbury, MD, twice and it was worth it.Pricing, financing, trade-in were up-front and straightforward.My salesman, Neil Frederick, was very diligent, personable and helpful; including after the sale.

draculance

Sep 8, 2013

Almost did a deal with Koons but they were more expensive and low balled our trade in. Gary and all the staff at Darcars made me feel like family! No BS from Gary and my trade in etc. I plan on all my service through them even though i have a jeep dealer closer. Koons may claim to be best but I can say Rockville Darcars was the best car buying experience I have ever had!The Copp family

BrLange

Sep 2, 2013

Friday morning we decided to drive up to Rockville from our home in Alexandria to look at a 2012 BMW X3 down the street. We have had our eye on the 2014 Grand Cherokee for awhile, too, so once we had driven the BMW we decided to stop at DARCARS to test drive a Jeep. Needless to say, the Jeep won. David met us at the door as we drove in, and was very knowledgeable about the Grand Cherokee. We pointed him towards what we were looking for and he provided a few options. We had a commitment that evening so we couldn't finish up then, but we were impressed enough with David and Farzad that we decided to drive back up to Rockville to work on a deal. Luckily, the exact model in the color we wanted had just arrived on the lot; plastic was still on the seats. David set it aside for us and we came back the next morning. Initially we were unable to reach an agreement on price and we left the dealership with no hard feelings because everybody had been very professional and courteous. As we were driving towards the freeway discussing our next options, Farzad phoned and informed us that he was able to coordinate with the used car manager to get a more reasonable amount for our trade. We made the deal, and David did an outstanding job afterwards of taking us through the Jeep, explaining the UConnect system in detail. Overall, it was definitely worth the drive, we got a fair price, and have a great new Grand Cherokee in the driveway. Thanks again David and Farzad for an enjoyable car buying experience.Updating as of 9 Oct 13: Customer service and responsiveness after the sale has been horrendous. We are now six weeks post purchasing the Jeep and we have had to drive up to Rockville twice to provide more documents on two occasions, and have had to make countless emails and phone calls to the dealership to finish the transaction. We are military and registering the vehicle out of state, which has clearly been a huge challenge to DARCARS. After 3 weeks of hearing nothing about two required documents, I had to call the dealership to find out what the hold up was, as the loan at my bank hadn't been processed. Another two weeks passed after that, it wasn't until I spoke to the General Manager (Paul) that the loan was finally processed. I am shocked a company would drag their feet so much to get paid. Unfortunately, never heard back from Paul, although I could tell he was able to get things moving because the bank contacted me after the dealership attempted to request a loan amount that didn't reflect an almost $900 payment we had made the day of the sale. Had to follow up again today to track down the registration, as we are approaching the expiration on our temporary tags. Bottom line, what was a good transaction and experience has very much soured, and this will very likely be our first and last time as DARCARS customers.

Gail H.

Aug 25, 2013

After negotiating with several dealerships I ended up at Darcars of Rockville. They were very straight forward and fair in there pricing. When I picked up the car I realized I wanted to get a different color interior. Instead of tan I wanted brown. Even though I had already paid for the car, the dealer said they would do what the could to find me the car I wanted. What I didn't realize at the time was how rare the brown interior was. It would have been easy to exchange it for black interior since they had several in stock but that was not what I wanted. Several employees at the dealership spent the entire day trying to find me the car. At 5pm they finally found a dealership that reluctantly gave it to them. 7pm the car arrived and Darcars spent over an hour making sure the car was clean and perfect. This was a second cleaning since they had already cleaned the first car I had bought. I would like to add this was all done on a Saturday the busiest day of the week. They went above and beyond the call of duty to make me happy!!! Thank you Darcars.

Ghubberman

Aug 25, 2013

After negotiating with several dealerships I ended up at Darcars of Rockville. They were very straight forward and fair in there pricing. When I picked up the car I realized I wanted to get a different color interior. Instead of tan I wanted brown. Even though I had already paid for the car, the dealer said they would do what the could to find me the car I wanted. What I didn't realize at the time was how rare the brown interior was. It would have been easy to exchange it for black interior since they had several in stock but that was not what I wanted. Several employees at the dealership spent the entire day trying to find me the car. At 5pm they finally found a dealership that reluctantly gave it to them. 7pm the car arrived and Darcars spent over an hour making sure the car was clean and perfect. This was a second cleaning since they had already cleaned the first car I had bought. I would like to add this was all done on a Saturday the busiest day of the week. They went above and beyond the call of duty to make me happy!!! Thank you Darcars.

FillmoreW

Aug 16, 2013

Two very big thumbs up for Salesman Ralph Bowen. I had been planning to order a Jeep Wrangler. I had done tons of research but still had a whole list of questions about the Wrangler, including available options and the ordering process. Ralph Bowen patiently answered all of the questions I threw at him, from removing the Freedom Top to shifting into low gears to synching my phone with U-Connect. Ralph did not sell, he explained things and answered my questions in a courteous and professional manner. Ralph is also extremely knowledgeable about the ordering process, which is a great advantage for those who are ordering vehicles. All in all, a great buying experience from Ralph Bowen. Nick Latif handled the financial end of my Wrangler purchase. Nick was very efficient and got all the paperwork done is a timely manner. The transactions were straightforward without any surprises or complications. Nick was easy to work with, courteous and professional. Overall, my Wrangler order and purchase at Darcars Jeep in Rockville was a very good buying experience and would recommend them without hesitation.

FillmoreW

Aug 16, 2013

Two very big thumbs up for Salesman Ralph Bowen. I had been planning to order a Jeep Wrangler. I had done tons of research but still had a whole list of questions about the Wrangler, including available options and the ordering process. Ralph Bowen patiently answered all of the questions I threw at him, from removing the Freedom Top to shifting into low gears to synching my phone with U-Connect. Ralph did not sell, he explained things and answered my questions in a courteous and professional manner. Ralph is also extremely knowledgeable about the ordering process, which is a great advantage for those who are ordering vehicles. All in all, a great buying experience from Ralph Bowen.Nick Latif handled the financial end of my Wrangler purchase. Nick was very efficient and got all the paperwork done is a timely manner. The transactions were straightforward without any surprises or complications. Nick was easy to work with, courteous and professional.Overall, my Wrangler order and purchase at Darcars Jeep in Rockville was a very good buying experience and would recommend them without hesitation.

Lacey Moradel

Jul 31, 2013

I just purchased my first car from DARCARS ROCKVILLE. I was immediately welcomed as soon as I stepped into the door. I was promptly set up with an super great salesman Larry Payne! I guarantee that without him and the management staff I wouldn't have purchased my vehicle. They made me feel at ease throughout the entire process. I never felt pressured or obligated to anything. They answered each and everyone of my questions, and provided me with multiple options and alternatives. I feel like the door is open for me to follow up on my purchase, if necessary. This is the place that I am looking forward to visiting upon the needs of my car.

laceymoradel

Jul 30, 2013

I just purchased my first car from DARCARS ROCKVILLE. I was immediately welcomed as soon as I stepped into the door. I was promptly set up with an super great salesman Larry Payne! I guarantee that without him and the management staff I wouldn't have purchased my vehicle. They made me feel at ease throughout the entire process. I never felt pressured or obligated to anything. They answered each and everyone of my questions, and provided me with multiple options and alternatives. I feel like the door is open for me to follow up on my purchase, if necessary. This is the place that I am looking forward to visiting upon the needs of my car.

Mom2

Jul 15, 2013

From start to finish, the customer service was great in terms of friendliness, ease, and knowledge compared to other dealerships I had visited. I called ahead to confirm web price, which was helpful in negotiating.

knorthward

Jul 15, 2013

From start to finish, the customer service was great in terms of friendliness, ease, and knowledge compared to other dealerships I had visited. I called ahead to confirm web price, which was helpful in negotiating.

Marcos_Guerrero

Jun 24, 2013

The best way I can sum up the employees of Darcars of Rockville is just phenomenal. Ralph Brown and Farzad Mostofi were the guys that helped me out and probably are the two guys best in the business. They get to really know who you are before they try to sell you a car. I felt that I was dealing with friends rather than just those "annoying car salesmen" as some would say. They really work with you to make sure you get what you want at a price that everyone will be happy with!

Jkchw4

May 25, 2013

Gary our salesman understood our budget and did not try to push us pass it. Nick was extremely creative in getting the numbers to work so you can drive away with what you want. They work with you. It was great experience. I would recommend them highly.

Sports Car Lover

May 14, 2013

I highly recommended going to DARCARS in rockville. Car buying can be a hassle and very time consuming. Larry Payne and his manager did an excellent job at finding the car I wanted, gave me the best price, and it was a stress free process. Everyone at DARCARS was very friendly and helpful. I enjoyed every minute I spent there and was very happy with my purchase.

First time buyer

May 13, 2013

I walked in unsure about buying a brand new car, but the sales and finance people put my mind at ease. I didn't feel pressured and I was able to get a great rate/deal. Very happy with my experience.

KeithMack

May 11, 2013

Neil was a joy to work with! He was friendly, knowledgeable and a very hard worker. This is the second vehicle I have purchased from DARCARS and it will not be the last! Nick the Sales Mgr. was extremely courteous and helpful. You have a great team!

biancca

May 8, 2013

All of the workers at this dealership were incredibly helpful. They all did everything they could to make my purchase go smoothly. Everyone in there was really welcoming and genuinely made you feel like you were at home. All of my questions were answered with great knowledge. I would recommend for anyone to go there no matter what kind of visit they are going for!!

ksharpinc

Apr 19, 2013

I saw a used 2013 Ford Explorer Limited on the Cars.com website at this dealership that very reasonably priced. I went to DARCARS website to confirm the information. I set an appointment with the dealer to view the vehicle yesterday. When I arrived at the dealership, the sales manager introduced me to Gary Heflin. Gary and I proceeded to view the Ford Explorer. Having already owned two Explorers previously, I was already familiar with some of the features. Gary was very helpful in describing the features with which I was not familiar. During the test drive, Gary described the Explorer's performance and handling well. After the test drive, Gary took me back to his desk and started the paperwork to do the deal for my new Explorer. Gary was extremely courteous as he handled the details of my financing, transferring my tags, and even helped with placing my decals on my new Explorer. Gary of DARCARS Chrysler Jeep Dodge of Rockville made this a most pleasant sales experience!

KarlHaynes

Apr 19, 2013

I saw a used 2013 Ford Explorer Limited on the Cars.com website at this dealership that very reasonably priced. I went to DARCARS website to confirm the information. I set an appointment with the dealer to view the vehicle yesterday. When I arrived at the dealership, the sales manager introduced me to Gary Heflin. Gary and I proceeded to view the Ford Explorer. Having already owned two Explorers previously, I was already familiar with some of the features. Gary was very helpful in describing the features with which I was not familiar. During the test drive, Gary described the Explorer's performance and handling well. After the test drive, Gary took me back to his desk and started the paperwork to do the deal for my new Explorer. Gary was extremely courteous as he handled the details of my financing, transferring my tags, and even helped with placing my decals on my new Explorer. Gary of DARCARS Chrysler Jeep Dodge of Rockville made this a most pleasant sales experience!

Tanc

Apr 6, 2013

Gary and Nick were very knowledgeable, courteous and attentive. The conditions of the sale were forthright and transparent. They encouraged me to do my due diligence and research so that I could be completely confident in my purchase. I received a fantastic price and was able to complete the sale very quickly. My experience at DARCARS was excellent. Thanks guys!

tancredd

Apr 6, 2013

Gary and Nick were very knowledgeable, courteous and attentive. The conditions of the sale were forthright and transparent. They encouraged me to do my due diligence and research so that I could be completely confident in my purchase. I received a fantastic price and was able to complete the sale very quickly. My experience at DARCARS was excellent. Thanks guys!

surveyinfoneed

Mar 25, 2013

The sales and management staff were professional and knowledgeable about the Jeep brand. The finance staff were patient and were willing to answer questions about different loan options.It took about 4 hours to complete the sale of the car.

Bethesda

Mar 21, 2013

Morris was an excellent, low pressure and well versed sales executive. I would definitely deal with him again.

CNSConsultgroup

Mar 18, 2013

This is my eighth Jeep, having made my first purchase in 1991 when Darcars was Courtesy Jeep. The team of Santiago Blanco and Ralph Bowen were exceptional. I know I received a fair deal from Darcars. Santiago was very engaged and honest in the process of determining if a lease or purchase was the best option for us at this time. Further, Santiago made it known that he wanted our business. He was attentive, kind and helpful and I don't believe he left a penny on the table that we didn't discuss. Unlike the sales person at the Darcars Volvo dealership who clearly didn't care if we purchased a Volvo or a Jeep. Ralph Bowen was a sheer delight. He is a VERY knowledgeable Jeep Grand Cherokee expert, having worked at this dealership for MANY years. Prior to making our decision, Ralph walked me through all of the features of the car and explained the various Jeep models and their differences. After we made the purchase decision, Ralph meticulously reviewed all of the settings and options as well as the operation of headlights, wipers, etc. He paired my mobile phone to the U Connect system and made certain I was 100% happy before taking delivery. He even programmed my driver's seat to my key fob. I am a very excited and proud 2013 Jeep Grande Cherokee owner. I encourage anyone who is interested in value and exceptional customer service to visit this dealership.

CNSConsultgroup

Mar 18, 2013

This is my eighth Jeep, having made my first purchase in 1991 when Darcars was Courtesy Jeep. The team of Santiago Blanco and Ralph Bowen were exceptional. I know I received a fair deal from Darcars. Santiago was very engaged and honest in the process of determining if a lease or purchase was the best option for us at this time. Further, Santiago made it known that he wanted our business. He was attentive, kind and helpful and I don't believe he left a penny on the table that we didn't discuss. Unlike the sales person at the Darcars Volvo dealership who clearly didn't care if we purchased a Volvo or a Jeep. Ralph Bowen was a sheer delight. He is a VERY knowledgeable Jeep Grand Cherokee expert, having worked at this dealership for MANY years. Prior to making our decision, Ralph walked me through all of the features of the car and explained the various Jeep models and their differences. After we made the purchase decision, Ralph meticulously reviewed all of the settings and options as well as the operation of headlights, wipers, etc. He paired my mobile phone to the U Connect system and made certain I was 100% happy before taking delivery. He even programmed my driver's seat to my key fob. I am a very excited and proud 2013 Jeep Grande Cherokee owner. I encourage anyone who is interested in value and exceptional customer service to visit this dealership.

Ram 1500

Mar 14, 2013

I had a very positive experience and would recommend this dealership. Neil was extremely attentive and prompt, and everyone I worked with was friendly, professional, and courteous.

tpabrams

Mar 14, 2013

I had a very positive experience and would recommend this dealership. Neil was extremely attentive and prompt, and everyone I worked with was friendly, professional, and courteous.

David

Mar 6, 2013

I recently purchased a 2013 Dodge Dart from Ralph at Darcars in Rockville, MD and he was the perfect salesman.

Mr. Bishop

Feb 27, 2013

The best Dealership in DMV hands down. I brought my last 3 cars from them and refuse to deal with any other. Treat u like family.

car buff

Feb 20, 2013

Good car buying experience,fast and efficient,friendly staff

UND

Feb 4, 2013

Nick Latif is terrific...personable, knowledgeable and straight-forward. He's more than a sales person...he's a "car guy" with good advice and insight. He was very patient and accommodating.Morris Williams too is very personable and is very service oriented. He has an in-depth knowledge of the product, and he takes the time (even after hours) to educate the new buyer.

jplav

Feb 3, 2013

Gustave Arndt is the best service advisor I've had in some 40 years I've owned a car.Nick Latif was a very easy to deal with straight shooting sales manager who made the whole process simple and pleasant.Ralph Bowen was a very well informed sales person.

MD Fan

Feb 2, 2013

I recommend the sales and finance staff... courteous, factual, low pressure. Good buying experience.

Hotrod

Jan 30, 2013

Easiest car buying I have ever done. Salesman was very informative but not pushy. I liked that they gave me a bottom line price instead of the usual back and forth show you normally get at a car dealership.

Grease Monkey

Jan 25, 2013

Hats off to DARCARS, Rockville, Maryland, Mr. Awan and Mr Latif for a job well done. We got the car we wanted, A Jeep Grand Cherokee Limited. We have purchased all new cars from Mercedes, BMW, Jaguar, Acura and Porsche in the last 30yrs. I can only describe this experience as the best we have had so far. The sales rep. and the sales manager were the best yet. Their attention to detail, their responsiveness and their friendliness was great. We set out to buy a car that day, only to learn that it was not available on the lot. It was recommended that we drive the V-6 and V-8 to get a feel for the power. Both rides were informative and rewarding. Mr Awan was on top of the Jeep's Capabilities. Since the car was not available on the lot, Mr Awan and Mr Latif assured us that they would find what we were looking for and requested that we give them a few days to search. It was the manner and sincerity that convienced us to wait. We waited....A few days later we were advised that a car was found to meet what we were looking for. We bought it. We are very happy with the car and the deal we got... Thanks to all who participate in this event. Janice and Bruce Burton-

JGCELK8

Jan 25, 2013

My experience at DARCARS of Rockville can be described as PAINLESS. My intent was window shopping because I was driving a 2011 BMW X5 with very low mileage and every conceivable option that came with the X5. I had made a appointment with Mr. Awan the previous week-end and had to cancel. Because it was a Holiday I thought it would be a nice day to kick tires and see what was worth a test drive. After introducing myself, Mr. Awan suggested we road test the particular vehicle I was most interested in. The road test was excellent and few words were spoken by Mr. Awan because he assureded me the Jeep Grand Cherokee would sell itself. Upon our return to the dealer ship and unaounced to me Mr. Awan had my BMW X5 appraised and made me a offer that I was comfortable with and at that point I was ready to buy. I've purchased serveral high-end automobiles from Dealership around the Wash-Metro area and have dealt with the sky is falling type sales pitch but this was PAINLESS and it was all because of Mr. Muhammad Awan. CHEERS! I've spoken to Mr. Awan on two occasions and both time he has responded like we were old friends. Service after the sale is huge and will determine if I do repeat business with a Dealership. So far A++. Mr. Awan is the ultimate professional and is credit to DARCARS and I hope he is around when I shop for the Jeep Diesel.

hellojeep2013

Jan 25, 2013

Our experience at DARCARS in Rockville MD can only be described as OUTSTANDING. Our initial contact was with Mr, Awan, who readily understood what we were looking for in a Jeep Grand Cherokee Limited. After a walk around the lot inspecting the cars that were readily available, It was obvious to me that the specific automobile we were looking for was not on the lot. Mr. Awan suggested that we drive a V-6 and a V-8 to get the feel of the power differences as we were not sure of the engine we would perfer. The test drive was informative and to the point. He also did and excellent job describing the features available on the car. When we returned to the dealership, he informed us that he would find the car we wanted. Mr. Latif came over after the ride and assured us that the dealership would find us the car we were looking for. We were ready to buy a car that day but decided to wait and get what we wanted. That wait was only done because we were confident in the manner we were being treated. After days had passed and numerous phone calls we were informed that the dealership had found a car that would meet our requirements. We were elated. We closed on the deal several days later.We have always purchased new automobiles, everything from Porsche, Mercedes, Jaguar, and BMW. This was the best service of all dealerships we have dealt with...Hats off to DARCARS in Rockville, Maryland..Thanks again. Janice and Bruce Burton

Janice

Jan 22, 2013

I can't wait to buy my next from DARCAR. Neil was a great sale person because of him I had decided to buy my car from DARCAR

New Jeep!

Jan 20, 2013

They earned my business over several other dealers with an easy process, aggressive pricing and nice sales guy.

jmhines

Jan 20, 2013

Mohammad was great. Very easy to work with, very responsive to my many emailed questions over several weeks. He allowed me to manage the process at a pace I liked and I never felt he overstepped or lost interest in earning my business.

Dart guy

Jan 9, 2013

Awesome people, nice as could be, bought a dodge dart, it's great. 10-10 for sure!!!!

Jhall99

Jan 9, 2013

Awesome people at the Rockville store, quality people, very helpful, bought a dodge dart and it is great, definitely would recommend this dealer to buy a car 10-10!!!!

Mariameshaq

Jan 9, 2013

Nick provided fantastic service! We definitely recommend this dealership if you are looking for a jeep. Nick was very informative, very knowledgable and we got a great deal on our jeep.

buddyc13

Jan 9, 2013

They treated my wife and I with respect, and were very accommodating (unlike the Silver Springs DARCARS off Prosperity Rd), even though we were intent on buying the cheapest minivan from the start. The trade in value in my car was fair and they worked with me. Ultimately I got an extra $1200, and the new car for $1800 off the sale price. At the end of the day I felt like I may have been able to bargain for another $500-750 in savings if I would have really tried; nonetheless, I felt like it was a fair deal, and left happy.All in all a good experience. Nick is a good guy, the sales manager (can't even remember the actual salesman since I mainly dealt with Nick) and will treat you with respect during negotiations. Be up front, and he will work with you.

ahillman26

Jan 8, 2013

We purchased a vehicle from Darcars just yesterday. There was some initial confusion via email regarding the specific vehicle we were looking for and a couple of times, I thought they were yanking my chain, but once the vehicle we were looking for arrived (it was in transit), the sale went very smooth. Nick & Neil were fantastic to deal with. Nick, realizing he maybe made a promise he shouldn't have via email honoroed that promise once we got to the dealership. We were presented with options for warranties, protection plans, etc., but weren't pressured into anything. It was overall a good experience!!

ahillman26

Jan 8, 2013

We purchased a vehicle from Darcars just yesterday. There was some initial confusion via email regarding the specific vehicle we were looking for and a couple of times, I thought they were yanking my chain, but once the vehicle we were looking for arrived (it was in transit), the sale went very smooth. Nick & Neil were fantastic to deal with. Nick, realizing he maybe made a promise he shouldn't have via email honoroed that promise once we got to the dealership. We were presented with options for warranties, protection plans, etc., but weren't pressured into anything. It was overall a good experience!!

young minivan dad with wife and kid

Jan 7, 2013

They were fair and ultimately I think I got a good deal. I dealt with Sales manager Nick, and he was a good guy throughout. I left saving about 3k, and although I thought I could have gotten more concessions had I held out a little longer, I also left thinking I got a fair price,and not thinking i got ripped off. As a side note, I originally went to the Silver Spring location first, and although they originally quoted me a lower price on the van I ultimately bought, the Rockville location, at least in dealing with Nick the sales manager, was a much better experience.

Jeep2013

Jan 5, 2013

Shopping for a new car was a pleasure with Neil Frederick. We got a great car at a great price. I compared the price and service at several other dealers including online pricing

mkanovsky

Jan 5, 2013

I shopped at several dealers for a 2013 Jeep both in person and online. Not only did Darcars have the best price, they also had the best salesman (Neil Frederick) and hte best sales manager (Nick Latif). They were very knowledgable and helpful. I was htere one Saturday and bought the car the next.

INGALLSR

Jan 4, 2013

Very pleasant experience! Management was very helpful and mr. Awan was very helpful and answered all of the questions that I had. I recommend this dealership!

Friend

Jan 2, 2013

Second experience with this dealer. Great service.

Ben Xu

Jan 2, 2013

We felt very comfortable with the salesperson and other staff at DARCARS. They were very polite and patient in explaining the features of the vehicles we were interested in. We did not feel pushed for a purchase although we did make a purchase from DARCARS. We are very happy with the deal and the new vehicle.

jafor

Jan 1, 2013

Very friendly; great service; worked with me on price and trade. Enjoyed the experience. Staff knew the car very well, was patient and spent adequate time with me.

JGP/PCA

Dec 29, 2012

Several hour process, but relatively straight forward in the end. Sales person Gary Heflin was conscientious, attentive, and knowledgeable. I am pleased with purchase and recommend the dealership without any reservation.

dafrog

Dec 23, 2012

I drove a long way because they had the exact Jeep I wanted (I searched the whole east coast) and was able to set up the entire deal over the phone. The price on the new Jeep was as good as I could find anywhere, and I was given a fair price for my trade. I dealt with Nick on the phone, very straightforward and easy to deal with. When I got there I mostly dealt with Dave, who I had emailed originally, and he's very knowledgeable about the wranglers and a nice guy to deal with. Hernan in financing was also helpful in getting a good rate and registering it in my home state. I've dealt with a lot of car dealers and they vary a lot, kudos to these guys for a great experience.

Jeepster

Dec 22, 2012

I have all of my family cars, 3 jeeps purchased and serviced at DARCARS CJD of Rockville - Great product, great people, great service!

Nolo Hayes

Dec 21, 2012

Morris Williams provided superb customer service. He was always courteous, available and would clear all doubts about our new purchase.

sewickley1

Dec 17, 2012

I can honestly say that I enjoyed my experience in purchasing my new car from Neil! He was very thorough, without being pushy or trying to sell me something that I did not need/want. I think most importanatly this did not take an entire day to accomplish and I believe that the price I received was fair which eliminated having to negotiate and waste time. It was a VERY good experience and would recommend this dealership to others.

michael.reiser.1029

Dec 10, 2012

I knew what I wanted. They listened, gave me a fair price and I walked out with a great Jeep. Thanks guys, I'll be sending family friends! - Michael

WeLoveOurJourney

Dec 9, 2012

This was the best car buying experience I've ever had. Nick was prompt in answering my inquiry through AutoTrader.com. He worked with us on the purchase price, helped us get the financing we needed (not an easy endeavor) and was polite and genuine during the entire experience. We decided to go to DarCars even though they were 3 hours away from our home because of the experiences we had by phone and e-mail with the staff and management. Local dealerships failed to provide us with good service or assistance. We highly recommend DARCARS. We purchased a 2013 Dodge Journey R/T AWD and are completely in love with the vehicle. Thank you again for a great experience!

Happy Dodge Owners

Dec 6, 2012

My husband and I were interested in purchasing a Dodge Journey R/T. We shopped around here in Delaware and were unhappy with how we were treated at local dealerships. I spotted a vehicle that matched what we wanted on AutoTrader. I contacted the dealership and they responded to me immediately. Nick made the experience so easy. We negotiated everything, including financing, over the phone and by e-mail. There was no pressure and they helped accommodate us, helping us get the payments we wanted for the car we wanted. They bent over backwards to make us happy. Everyone was wonderful - Gary the salesperson, Nick the new car manager, Santiago the General Manager and Alan the Finance Manager. We really appreciate their professionalism and help. It made it worth the 3 hour drive to the dealership to buy from them. I highly recommend them to everyone. PS: We absolutely LOVE our R/T. Dodge did an amazing job on this vehicle.

jbjb87

Dec 5, 2012

I have never had a better experience purchasing a new vehicle than I had at Darcars Jeep of Rockville. Everyone was extremely nice and worked very hard to get me where I needed to be. I shopped around at 4 different Jeep dealers in the Washington DC area and no one had the competitive prices and excellent customer service that I received at Darcars Jeep of Rockville. Nick and Morris were great to work with and I would highly recommend working with them. I couldn't make it until after work at 9pm to sign the paperwork and they waited at the dealership after closing for me. Overall I highly recommend this dealership

jbjb87

Dec 4, 2012

I have never had a better experience purchasing a new vehicle than I had at Darcars Jeep of Rockville. Everyone was extremely nice and worked very hard to get me where I needed to be. I shopped around at 4 different Jeep dealers in the Washington DC area and no one had the competitive prices and excellent customer service that I received at Darcars Jeep of Rockville. Nick and Morris were great to work with and I would highly recommend working with them. I couldn't make it until after work at 9pm to sign the paperwork and they waited at the dealership after closing for me. Overall I highly recommend this dealership.

jeffrey.wilson.7127

Dec 1, 2012

Good stuff, guys. Bought our Wrangler Unlimited sport with at the end of November 2012. We canvassed about eight dealers, visited two, and bought with you. The email correspondence with Nick Latif before we arrived was first rate. My wife and I came to your dealership because you were the most competitive on price, and the most responsive in getting us what we requested. We came to a fair price quickly. After that, I was on the lookout for the things that dealers are so often known for doing, and none of that happened! Everyone was friendly and engaged. The staff we worked with were polite, knowledgeable, helpful. The sale happened for us with minimum stress. It takes a good, well supported product to place a Chrysler/Jeep in a driveway normally reserved for GM products. Thanks to all.

Jeff W

Dec 1, 2012

I purchased a 2013 Jeep Wrangler Unlimited from Darcars Rockville recently; I can say honestly that they did a great job earning my business and making the buying process easier than it usually is. I was in touch with a half dozen dealers before finally choosing DarCars in Rockville. I walked into a dealer in Annapolis first, and got fairly standard treatment and left feeling like it was business as usual. Then we started email dialogs with several dealers around the region. As the conversation progressed, there were a few dealers willing to be competitive on price, but Darcars was the one that managed to squeak out on price AND get a model through exchange with another dealer so we didn't have to do a factory order. The exchange element meant we got a few extra features at little or no extra cost to us. We were able to get the price dealing almost completely haggled before even setting foot in the dealership. Once we arrived, we settled the price, waited for the car to arrive from the other dealer and get cleaned up. Then we shook hands and drove away happy. I can't comment on their trade-in or financing behavior (I didn't trade in and brought my own financing.) We put the down payment on the Amex and saved a few more bucks on top of that. One note I will add to all this is they worked much more as a team than other places I'd been. They divided the labor, passing my wife and I off to different folks who would gather information. show us features, test drive with us, whatever. No shill or paid troll here, just a customer who negotiated with a car dealer in good faith and came away with what he wanted.

noemi

Dec 1, 2012

Everyone was great! Professional friendly, curtious. I visited a few other dealers and by far this was the best. I did'nt feel preasured at all.

Wrangler

Nov 29, 2012

First time buying a new car and it was a great experience.

Matt_S_Gaithersburg

Nov 28, 2012

Highly recommend. My second purchase at Darcars with salesman Morris on point backed on finance by Hernan & my first interaction with Nick as sales manager. Very happy with the people, the process and lack of b.s. Look forward to my next purchase there. I would not hesitate to send my mother or my best friend to them to buy a car. Thanks guys! A+++

Wise man

Nov 28, 2012

Mr. Williams was professional, knowledgable, and friendly. He gave me a good car buying experience ever. I would recommend him and his dealer to my friends.

Matt S.

Nov 28, 2012

Bought my second car from Darcars last night & could not be happier with their process & honesty. Morris, my salesman for both, was great again, as was sales manager Nick and the finance team. Highly recommended.

rosshosse

Nov 25, 2012

Responsive, friendly, patient, and helpful. Nick was responsive and was my initial contact. Muhammad was friendly and helful and ran interference on issues as they arose. Mr Hall was extremely patient and helpful as issues with a miscommunication between me and my credit union came up.

09 ford escape

Nov 25, 2012

Muhammad was very nice and knowledgeable. Cars priced competitively. Work hard to earn your business. Great experience and very happy with my purchase.

the man

Nov 25, 2012

Morris Williams was extremely professional and I will definitely go to him in the future and I already have purchased two cars directly from Morris Williams.

Natalie

Nov 25, 2012

Love my Ford Focus! The sales consultant Gary was extremely helpful and patient with me as I was in the process of deciding. Overall, I am satisfied with my purchase and I would definitely recommend this dealership to others.

nteh90b11

Nov 24, 2012

Morris Williams was extremely professional and I will definitely go to him in the future and I already have purchased two cars directly from Morris Williams.

Oliver

Nov 22, 2012

It was a long wait, but they got it done. With the help of Neil Frederick and Hernan Vasco.

No Nick Name

Nov 21, 2012

My visit to DARCARS was to window shop and test drive a Jeep Grand Cherokee. The appointment was with Mr. Muhammad Awan and it turned out to the best event of the day. There was no pressure from him to purchase a car and when I decided to purchase the vehicle he made the long stay at the Dealer Ship tolerable. Mr. Muhammmad is the ultimate professional and credit to the DARCARS Dealership.

Rover MD

Nov 20, 2012

I enjoyed my experience with Darcars. Neil Frederik my sales person was very helpful and friendly. He went Above and beyond to get me to feel comfortable about my purchase. I would recommend him for all my friends.

Brf126

Nov 19, 2012

Nick and Drew we're more than willing to work with me on this deal. It was a great experience and I enjoyed working with them both!

hyundai buyer

Nov 16, 2012

My husband and I bought a used car from Darcars and the process was smooth and the customer service was great. When we arrived, the car we wanted to test drive was already running and Drew knew that we were short on time. The process of testing driving, having our trade-in appraised and purchasing our used car took less than 3 hours. Would highly recommend Darcars.

peacemaker

Nov 14, 2012

I recently got interested in the Dodge Charger and decided it was time to go into DARCARS and take a look to see if this was the car for me. I was greated by Neil Frederick who was able to show me right to what would soon become my new car. He was very relaxed and allowed me to take my time without being the "over pushy, I want to get a sale" type of sales employee! I would recommend this dealership and the staff here to everyone.

Pat_ smith1969

Nov 13, 2012

Real friendly but not pushy. Worked real hard to get me the best possible deal. Stayed well after normal hours to complete the sale. A great buying experience

jim.darby

Nov 10, 2012

leased a Grand Cherokee from Darcars Rockville.Everyone I dealt from Muhammad to Nick Latif and Hernan were helpful and friendly. I would recommend thier team to anyone looking for a great car buying experience. Thanks guys.

Debipalmer

Nov 6, 2012

I conversed with Nick for months before finally making a decision He was very paient and worked hard to get the car I wanted at the price I could affordI will definitely go back Nick gives Darcars a good reputation !

cashort

Nov 6, 2012

Awan was a wonderful to work with. He tried very hard to meet all my needs for my new car. I would encourage others to request him as your salesperson.

illes21

Nov 5, 2012

This is the second time that I have purchased a car from this dealership and both times have been very good experiences. I did not feel overly pressured to purchase the car and the sales staff was very reasonable in working out a good price for my trade-in and my new car. In the end I feel like I got a good car for a great price.

RBaldwin

Oct 29, 2012

My salesman, Terry, was a joy to work with! I took about 2 months to finally purchase my new Jeep and I felt no pressure from Terry throughout the process. I really appreciated taking my test drive on my first visit, even though I was not ready to buy that day. I went to three other dealerships then came back to Darcars Rockville because of the connection I had made with Terry on our first meeting. I changed my mind many times yet Terry stayed patient. Santiago was helpful when it came to the finance end and helped me work the numbers before I had a deal I had found my car which helped me get a general idea of what my payment would be. I thought that was great because I am sure people were beginning to think I wasn't really serious about buying yet! Well on Sunday I popped into the Dealership and saw Terry and he smiled and welcomed me back, and I told him I wanted to talk $$$ with Santiago but found out he was off. Terry assured me that Nick would take care of me and he was right again! Nick listened to me and found the perfect car for me and to his credit, I paid full price for it plus I added new tires and running boards!! Alan Hall in Finance got the deal done and was even willing to wait for me to come back with a check for my down payment!!! You see, I wasn't planning on buying when I left my house Sunday! I am very happy with my Jeep even though I think I paid a little too much!! This is the third car I have bought here and it has always been a great experience. I can't wait to continue our relationship when I bring my Jeep in for service

jcrelane

Oct 24, 2012

Purchased a new car and dealt primarily with Drew Berry. He is an excellent and knowledgeable sales consultant with a no-pressure approach to sales. The whole process from start to negotiation to finance with Hernan Vasco was low key with no tension. They try very hard to work with you to meet your goals for trade-in and financing and are very helpful in presenting various options. Upon delivery, Drew was excellent in explaining features of my new car and making sure all my questions were answered. Will definitely recommend this dealership to friends.

biscotti2

Oct 21, 2012

Nick was extremely professional, knowledgeable and very helpful in getting my loan in place and offering me the best price. I had visited the dealership a number of times with the idea of purchasing a vehicle and always came back to Darcars because of Nick. He is an outstanding manager and leader. This dealership should consider itself lucky to have such an excellent employee. He deserves the highest ratings and kudos.

Michele Shirron

Oct 18, 2012

My daughter totaled her car while away at school in Florida, so we needed to purchase a used car for her to replace the old one. She located a car at Darcars of Rockville and had several exchanges with someone named Gary, who was very friendly and helpful. I went to the dealership to test drive the car and purchase it. Unfortunately, Gary was not there when I arrived. Mr. Awan greeted me as I arrived and was very friendly, courteous and professional. I enjoyed the experience of purchasing my used car with Mr. Awan.

Herb Krusen

Oct 16, 2012

I was very pleased with the overall buying experience a Darcars. Everyone at Darcars were very pleasant to work with. My salesman Muhammad Awan was terrific. I would highly reccomend Darcars to anyone looking for a Jeep. I spent less than one hour in the dealership. Great Experience!!

Karenagtwn

Oct 16, 2012

Nick was very patient, honest, fair, and very clear! I was impressed with the car and how he explained and compared as other cars via BMW! I am very happy with the deal and love the car! No complain! Thank you Nick! Keep up with hard work!!

Sfbaldwin

Oct 13, 2012

Mr Awan was awsome. Great salesperson. He was the only reason I bought this car. My last jeep was purchased at the previous dealership and I wasnt going to return. Mr. Awan customer service sold me

Rcast7

Oct 10, 2012

I purchased my new 2012 Jeep Compass, the service was outstanding. Mr. M. Awan was the sales person that help me with the transaction. His patience and professionalism made me come back to purchase the car from him. I was looking for specific gadgets and price. With his help and of the team from Rockville Jeep dealership, I was able to obtain the right car at the right price and financing. I would like to thank you all for making the process so easy.I recommend Mr Awan to help you with the purchase of your new car. :) highly recommended!!! Once again thank you so much, I am very happy withy my new jeep. Sincerely,Rocio

ecsz06

Oct 2, 2012

I just purchased a brand new 2012 Jeep Grand Cherokee SRT8 from this location and it was a great experience. Our sales person was Neil Fredrick who was awesome. This is actually the second Jeep Grand Cherokee I've bought from Neil because of his great customer service. He took really good care of us, got us the best deal, and answered every time I called him with any questions (which was a lot). The SRT8 is amazing. I've been through a lot of cars in the past few years and this is the happiest I've been. It's absolute luxury for an amazing price. I would recommend this car to anyone. The service department here is top notch as well.

ermuldon

Oct 1, 2012

Everyone I worked with was very professional, prompt, and courteous. Muhammad worked with us via email before we visited the dealership on September 29. He remembered us from July when we were "just looking." We will return as customers if we are ever in the market for another new vehicle.

bowdentljs

Sep 24, 2012

Both Gary and Santiago were focused and very attentive to every word and need I had and gave me even better than what I'd asked for! I walked in looking tired and in work clothes and dispite my dissposition i was treated with respect. My financial situation was not the best and to my amazement they gave me and interest rate that couldn't get any better. Literally watching out for what I could "really "afford. Gary presented my needs and Santiago fullfilled them and more!!! Made me want to pass out hugs and kisses to everyone. If you express your situation honestly they will work harder than you can ever imagine for you. I was and still am amazed and thankful for Santiago who communicated to the bank and made it poss for me to drive off the lot the same day with a vehicle I love!! Thankyou again!! Sincerely, Teresa

Xianzhi Du

Sep 24, 2012

The service is good.

arieperry

Sep 16, 2012

Ask for Neil... He is amazing. He waited outside for us when we were arriving to look at a 07 wrangler. He showed us the car and told us the story behind it. He told us the lady who traded in bought a new jeep and had the car serviced there. i was skeptical until we got home and i saw the maintenance records showing the records. he is courteous, smart, and goes out of his way to help..Nice job Neil, Thanks!

mariannevdt

Sep 15, 2012

The service was great! The only negative would be the length of the sale, complicated by trade-ins and it took almost 4 hours! But we drove off happy with our purchase so Thank You!

jviejo

Sep 14, 2012

My family and I moved from Europe three months ago. One of the first things we did was search for a car. We visited a lot of dealers but no one like Darcars Dodge-Jeep at Rockville, MD. They treat us kindly, resolving all the doubts that we had as foreigners.We bought them a Dodge Gran Caravan on June. And when we decided to buy the second car, whe went again to Darcars and we bought a Jeep Patriot.We recomend deeply to visit them. You will get the best advise and the best price.

Evans

Sep 9, 2012

I drove 180 miles to look at a used car due to their pricing. I had e-mailed and talked to the salesman in advance. He was not there the morning of our visit, but another person assisted me. I would give them 4 stars but it took about 2.5 hours to process the paperwork so we could leave. They were short handed that day. Very nice staff and I have been happy with the car these two weeks. I would recommend to a friend.

krista.robertsfitzgerald

Sep 8, 2012

The entire team at Darcars took great care of my needs and worked diligently to make my deal possible. This is my 2nd Chrysler/Dodge vehicle and I couldn't be happier. Thanks Thanks so much! I would HIGHLY recommend this dealership for your next car/truck/van purchase. Krista FitzGeraldProud new owner of the 2013 Dodge Dart.

rafael hershcovitz

Sep 6, 2012

As coming new to the U.S.A relocation from other continent ,i have met this professional, pleasant ,honest person which is not as any car dealers i have meet in my life .and i am almost 50 .i really recommend him as your new car sales consultant ,and as a good friend ,

Unhappy

Sep 6, 2012

Customer Service was severely lacking. Never again

ericbland

Aug 24, 2012

I recently purchased a 2012 Chrysler 300c from M. Anwar at Darcars and was very pleased by their overall professionalism, knowledge and willingness to work within your budget. This is my 1st experience with car dealership that went out of their way to make sure I was able to afford the monthly payments of my new car and I would recommend them to anybody looking to purchase their next vehicle.

pvg6099

Aug 6, 2012

Everyone at the dealership was very helpful. I was given a fair price it was honered. Mr Swisher was very helpful as was the sales manager Santiago.

jcwashdc

Aug 1, 2012

The dealership is not bad. Car selection pretty good. But if you have to deal with the GM Camren, look out. He is not very bright, lacks any social skills and does not let the facts get in the way of a good story. I would suggest you look elsewhere as he is rude to his employees and an overall incompetant person.

EricB

Jul 10, 2012

Darcars Rockville is a great dealership. The people are friendly and helpful they have a great inventory. I just purchased an 05 Grand Cherokee and i couldn't be happier with the entire process. The salesman Terry was great. They really stick true to their slogan, as i loved the car buying process

A Yogi

Jul 9, 2012

I just bought a Wrangler Unlimited and I have to say this was the easiest car buying experience I have ever had! Like most people, I had done my research long before entering the typically "feared danger zone" of a car dealership. However, everyone here made me not only feel welcomed but I walked away feeling good about both my purchase and trade in. Car buying should always feel this great when you leave!!

Carlos Scandiffio

Jun 13, 2012

This was, by far, the worst experience of my life in dealing with ANY service department...and I have owned 15 cars in the past 30 years. The only saving aspect of this disastrous experience was the immediate, strong and professional response from the Vice President of Operations, Ms. Darvish. An inspiring and strong young lady who clearly respects customers and understands service. As for the Service "technician," Mr. Hassan, he is a pompous, ignorant man who hid behind the telephone and hung up when I challenged his veracity and decency. HIs demeanor changed when I showed up for a face-to-face...but his immediate supervisor was hardly different. Again, the real change came when I contacted Ms. Tammy Darvish. It is only because of her that I would ever consider returning to DARCARS. Evidently, judging these characters in the service department against the backdrop of such a professional upper management would be unfair so, their contemptuos behavior towards customers is somewhat overshadowed by their boss' actions to save the day.

sloroll1971

Jun 5, 2012

i would not deal with these crooks ever!!!!!! his is the worse dealership i have ever been in and I was born in 1961 so i have been in just a few dealerships in my day.

wavemon

May 30, 2012

I just bouhgt a 2012 Jeep Grand Cherokee from Dar Cars in Rockville, MD. Muhammad Awan was my sales associate and I had the best experience ever buying a new vehicle. He was professional and took care of me, answered all my questions and went a step above when it came to how the customer should be treated.

wayneosworld

May 25, 2012

Drove from York, PA to purchase a 2012 VW CC. I did a lot of the negotiating over the phone/e-mail with Brent, and he was true to his word. We had the price figured out and everything else was lined up.At the actual dealership, the experience was fair. The sales person, Dave, was very friendly and did what he could to make it a good experience. The downside is that it took over three hours to draft paperwork, nevermind the fact that the dealership didn't have to do any of the financing as I provided a blank check through my Credit Union. Once the paperwork was signed, it took another two hours to have a temporary title printed. Another area of contention was having a second key for the vehicle I was purchasing. I asked three times to three different people about a We Owe for a second key and did not receive this in writing. After following up with Brent several times, he just simply made excuses for not getting the key instead of just ordering it. I expected to receive the key once my trade had been sold - this has not happened. The ironic thing is that I heard a customer in the lobby say that she was angry that Darcars didn't keep their word after the sale and that she had wished she had got a We Owe. Buyer beware.The price and selection of the used vehicles was excellent. However, if you are looking for a customer oriented dealer who values your business - go elsewhere.

JS_GC'12

Apr 22, 2012

This was by far the best car purchase experience ever! Over the years I have purchased seven different vehicles from various dealerships around the country from Isuzu to BMW. In March I purchased a 2012 Jeep Grand Cherokee Overland from DARCARS of Rockville. This dealership was more than an hour and a half away from my home and it was not the first dealership that I visited. Nonetheless, I decided to purchase my car through them after my very first telephone inquiry to Santiago. He was willing to answer all of my questions and quote me a price by phone. Many dealerships will not quote prices over the phone and try to convince you to come in to the dealership. The price I was quoted from DARCARS beat every one of the more than 10 dealerships I contacted (in MD and several surrounding states),as well as the Costco auto-buying program. From beginning to end, I was impressed with the level of honesty and integrity in the staff that I dealt with. There were no games, no gimmicks, no nonsense,no surprises -- nothing but outstanding customer service. The price I was quoted was the price I paid. The financing I was quoted was the financing I received. Santiago went above and beyond to ensure that I was completely satisfied. If the reliability of the Jeep product comes anywhere close to the level of service I received, I will not hesitate to return to DARCARS for my next purchase. I highly recommend this dealership.

jcahn

Apr 8, 2012

I just purchased my first new car from Darcars Jeep in Rockville. I was amazed with the experience I had throughout my buying process. I never thought my first new car buying experience would be this great but the team Rockville amazed me with their true professional treatment. I love my new Wrangler and highly recommend my new dealer to everyone.

Jeep Enthusiast

Apr 8, 2012

I just purchased my first new car from Darcars Jeep in Rockville. I was amazed with the experience I had throughout my buying process. I never thought my first new car buying experience would be this great but the team Rockville amazed me with their true professional treatment. I love my new Wrangler and highly recommend my new dealer to everyone.

Rsantacruz

Mar 30, 2012

I had purchased a 2011 Dodge Durango at DARCARS Chrysler Jeep Dodge of Rockville, from Santiago Blanco. I just wanted to take the opportunity to express mine gratitude for the friendliest and most professional manner your dealership extended. I have to admit that purchasing a car at DARCARS Rockville with sales professionals such as yours was one of the most gratifying experiences I have had. Our salesperson Santiago Blanco took his time with us and was patient - to be sure that I got the right car for my needs. The finance department was a pleasure to deal with as well. I never felt pressured. He took me through the financial contract and extended warranty portion, with expert care and professionalism. I can honestly say that I would not hesitate to return to DARCARS Rockville to purchase another vehicle in the future. I have enjoyed getting to know the dealership and the associates. Now that I have had my vehicle for a few days and I am convinced that I not only made the right decision about my vehicle, but about the dealership as well. Thank you for a wonderful deal and experience.

It's a Jeep thing!

Mar 19, 2012

I am very satisfied with my purchase experience at Darcars Jeep in Rockville. They made everything so easy for me. Being a female, I will like to recommend my new dealer to everyone who wants to experience a first class female friendly car buying experience.

Alex A

Mar 17, 2012

Just bought a used car for my son. It was the best car buying experience I ever had. No games at all. Everyone was very courteous and upfront . Good job guys, keep it up.

RHW

Jan 22, 2012

I drove all the way from Raleigh Durham NC, for a truck i was told was in great condition, to only find when i get there after a test drive a Truck with a busted rear end and they still tried to sell it to me 22.5k. I test drove the truck heard a load roaring noise, and asked Brent Sowler the sales manager to ride with me to here the noise, and he made an excuse not go on a test ride with me, then Santiago came over the GM, and asked if he would take the truck for a test drive with me and declined also. They also would not take the truck to their sister store 5 minutes away to get the toyota tundra checked out. This is the respect and customer service I got after driving 4.5 hours in less that good weather conditions. I would not recommend any one to buy a car from these people. The initial sales rep on the deal was Tressa, brent & Carmen the GM and i spoke to her once when I got there and then she ran away once things weren't going well and left me high and dry as a customer. This is the worse dealership i have ever been in and I was born in 1971 so i have been in just a few dealerships in my day.

Amber

Jan 16, 2012

i drove an hour and a half away to look at a car that they had on their site that looked gorgeous but had a dent that i was assured would be fixed. They said they had just gotten the car in and that it would be sent to the shop. When I arrived, they showed me the car which looked like someone had wiped cheetos all over the inside. I told them I was still interested in the car as long as it was cleaned and the huge dent was repaired. They told me that it was being sold as is!!!! Needless to say it was a waste of my time and I was furious. Who wants to buy a busted up car?

Addoru2021

Dec 7, 2011

There are some things I am not happy with but my experience was far more positive than not. The car had a small dent on the back. It was my impression that this would be fixed, however this did not happen. The finance manager was able to work in a warrantee for nearly nothing. He was also able to get two cars paid off that my wife and I had. This was not easy since they were each under our individual names and only one name is going on the new title. The whole reason I went to DARCARS is because they called and said they had a fabulous deal going on. When asked if I would visit the showroom, I told them some off the wall scenario that would need to take place in order for me to get the car. Much to my surprise they got done exactly what I asked. I probably would buy a car from them again, but a couple things would have to be different.1. Schedule any follow ups before signing papers.2. Any verbal agreements are put in writing.BTW I reccomend dealing with Sean. He was upfront and honest the entire time.

Wrangler12

Sep 29, 2011

We shopped for months before ordering our Wrangler. We visited several times and were given lots of information before we purchased. Thanks to Morris, Barry, Juice, and others we received tips, and they even put on the soft top for us.

Merdraut

Aug 29, 2011

Worst car experience ever. They will not pay off your trade and you will be stuck with the loan. They will try an sell you an extra warranty for 'percentage' off price that isn't true either. When you go in for service it won't be done right.

cruyak

Aug 28, 2011

Best experience at a dealership i've ever had. They helped me find exactly what I wanted, held the car until I was back in Maryland, and were completely friendly and fair the entire time. I got an unreal deal on a grand cherokee overland and thanks to sales consultant, Morris Williams, I know everything there is to know about the GC. Definitely recommend to everyone. ,

Versace01

Aug 20, 2011

First of all I would like to say that Rick Jenkins was such a great help with buying my car. His professionalism and his get it done attitude was refreshing when it comes to helping a customer to buy the right car. I have had many experiences with other car salesmen and there was none that I would like to return to. I definitely would recommend my friends and family to shop at DARCARS andwill have them ask for Rick Jenkins...THANK you I lov my car.

dhall20

Aug 17, 2011

I went to Chrysler to purchase a Jeep as a fun vehicle. I currently own a Toyota Avalon 2011 and have not had any other car, but Toyotas for a very long time. However I am quite impressed with this Jeep and also the helpful nature of Morris Williams. He made my experience so much more pleasant since this was an entirely new venue for me. He programed my Blackberry ( which there was no offer of any type of help like that at Toyota) and offered to help set the Jeep up for the soft top experience. As in all a very good experience.

zevs2002

Aug 13, 2011

This in reference to the excellenct service I received. This was the first time purchasing a vehicle from Jeep. While there were a few obstacles along the way, my salesperson and the dealership was supportive and encouraging. The deal was handled with care. I want to thank for the deal I received and for the service they provided.

rspeisman

Aug 3, 2011

Everyone at this dealership was so helpful from negotiating a price to delivery. They made me feel like part of the DAR Cars family. They have a customer for life....

Chouston01

Jul 11, 2011

Found a vehicle that I have looking for through the internet and notified Rick Jenkins of the interest in the vehicle. When I arrived I was warmly welcomed and the vehicle was as described. The full experience of purchasing the vehicle was painless and I left the dealership with the vehicle that I wanted. Everyone was friendly, curteous and professional. Rick Jenkins was the best.

jfairfax

Jun 13, 2011

This dealership was very helpful. I had numerous questions prior to coming in and Rick Jenkins the Internet Sales Manager answered all of them and made me feel very comfortable with my purchase. Once I was at the dealership Morris Williams took care of us. He kept us comfortable while the jeep was cleaned and prepped for us. Then Morris took a lot of time explaining our new vehicle to us. Always friendly and patient even though it was 100 degrees outside.

bfeldmaier

May 23, 2011

Chrysler group finally put a product in the market that beats Land Rover, BMW and Porsche with the new Grand Cherokee. The Glen Burnie dealership experience was terrible so I drove an hour to Rockville for better inventory and more knowledgable sales people. Morris knew his product and inventory. I was committed to the sale prior to walking on the lot based on my product research but unlike the Glen Burnie dealership experience, Morris secured the sale at Rockville location.

drewsully

May 13, 2011

I have bought a total of six cars from them. I continue to go back because they are great to work with. They have made the whole car buying experience enjoyable and I actually look forward to working with them. I have other vehicles that I am interested in, but because they are easy to work with, I continue to buy into the Jeep line. I will continue to do so.Andrew Sullivan

moremusic

Mar 30, 2011

The worst I've ever dealt with. Go anywhere else. I never have dealt with such incompetent people. Took me several phone calls just to find out my car was ready 6 hrs. Earlier and no one bothered to call me. Everyone I speak with said they hate dealing with them. Last time I was there for my jeep I overheard another woman complaining about no returned phone calls, being put on hold for a long time, etc. Same thing I had experienced. Just really is a shame as Ive owned jeeps my whole life and never had such issues with a dealer. In fact this is the first negative review I've ever written, so hopefully that shows how strongly I feel against them.

jessicaclynch

Mar 23, 2011

I was on a business trip in the DC area when I attempted to stop my jeep's at a stop sigh and my brake pedal went right to the floor. No Brakes!!! I called my dealership and they gave me the number for your dealership. I spoke to Mr. Huey and he was so nice and helpful. He had the parts on hand and was able to have my jeep fixed right away. Thank you again for your great service!!

rooster12

Feb 4, 2011

When purchasing a car you won't to feel like you are A.) not getting ripped off B.) Getting good customer Service C.) Being satisfied with the vehicle purchase and your over all experience. At Dar Cars Jeep on Rockville Pike they were unable to achieve any of these. We bought a used Grand cherokee and had a verbal agreement with the dealership that we would be taking it to our mechanic to give it a clean bill of health, which we do with all of out vehicles. Well the car had alot of issues and our mechanic who works for a high end dealership said to take it back! The problems it had were from pure laziness. Things like the alignment being damaged! When we went back we wanted to give them the chance to make it right. They were not shocked or surprised by the large number of issues that were found with the vehicle. We then doubled our cost on the Vehicle and started looking at a brand new vehicle with a $30,000 price tag. They even screwed that up. We had to take 2 days off of work, 5 trips to the dealership and we still have not received our deposit back after they have requested us to return to the dealership twice to get it. The employees at Darcars Rockville need some strict instruction on customer service, things like walking away from your customer in the middle of a deal to go help another one. Not returning phone calls and holding a customers money after agreeing to give it back on two seperate occasions. The words crooked and unprofessional come to mind! However we did purchase a beautiful brand spanking new Jeep from the Jeep Dealership in Gaithersburg and had a wonderful expeirence there. Darcars could learn a lot from them!

Marylander10

Aug 30, 2010

Must be the most incompetent, rude and unprofessional service dept ever. I am not surprised Chrysler is going down the drain.Took my car in for what rep told me is a 90 minutes Diagnostic job on Mon at 10:00 PM, ended up with Darcars keeping my Car for a week just to give me an estimate and and when I requested my car back this dealer wanted $480 to get my car back although they did nothing except the diagnostic and quote. Nobody answer their phones, nobody answer the numerous voice mails messages left for them, HAD to leave my work on 3 different days and drive up to their location to find out what is going on (which was not much except excuses and promisses). Even when I tried to contact the service manager, I got his voice mail and AGAIN, no had the decency to call me back.STAY AWAY if you respect your time and care for for your stress level and money. Definately Darcars of Rockville DON'T.