Used Cars for Sale at DARCARS Chrysler Jeep Waldorf in Waldorf, MD

jerryjaysalinas

May 6, 2013

This was the first time I have ever purchased my own vehicle. For a first timer, the customer service at dealership was exceptional! I knew exactly what I was interested in when I first walked in, at a price I was willing to pay. Sales Representative John Zweifel did a great job explaining everything I needed to know about my potential purchase. After test driving it, I knew it was the vehicle I wanted. Processing all the paperwork took as long as expected when buying a vehicle, but left there with a new 2013 Jeep Wrangler Sport! Since I drove alone to the dealership, John even followed/drove to my house and back in Arlington, VA. That demonstrated exceptional customer service. I would definitely work with this dealership again in the future.

waller7612

Apr 16, 2013

I brought my new Chrysler 200 on Friday, April 12 and Mr. Villanueva was an outstanding salesman. He made the transaction a smooth process and I was very pleased with the beauty of the car and wonderful customer service of the dealership. This is my second purchase (2008 PT Crusier) from this dealership and they are still just as friendly and helpful.

jmpdmp

Apr 5, 2013

After I spoke on the phone with Mr Simmons, I traveled from VA Beach VA to Waldorf MD to purchase a new 2013 Chrysler 300C. He went out of his way to find the car I wanted at the price I could afford. Mr. Zweifel showed and demonstrated the cars features, handled and explained all of the purchasing procedures and did a great job helping me get the car ready to travel back to Virginia. Thanks!!

gaconstant

Mar 30, 2013

First class customer service. Extremely polite, very knowledeable about their vehicles, extremely accomodating and very customer friendly. They do not intimidate and place you at ease throughout the entire experience. I did not go into this dealership looking to purchase a vehicle but to find out information and maybe buy a vehicle in the future. Two days later I came back and purchased the vehicle. Will definitely recommend this dealership to all my family and friends interested in purchasing a vehicle.

MichaelMcCord

Mar 22, 2013

I was shopping down the street for a top-of-the-line 2013 Ford Explorer Limited and passed Darcars on my test drive. Having driven the new Chevrolet Tahoe and Honda Pilot, it occurred to me that I should check out the Grand Cherokee so I could rule it out (like the Tahoe and Pilot) and buy the Explorer with a clear conscience. Well, my test drive of the 2014 Grand Cherokee Overland with the V8 and 8-speed transmission just blew me away. After several days of phone calls and e-mails with our salesman Ali Allahiari and the GM Adel Milani, my wife and I made the purchase. First, they were very professional and there were no financial surprises at closing. We were pleased with our price and with 100 miles on the odometer so far we're very pleased with our new Jeep. Second, I never thought about the Ford, Chevy, or Honda again (the others were never really considered). The electronic candy is nice and comparable with what is available in most upper-end SUV's. But in the end it was the V8, which gets less gas mileage but is worth every penny. So, why did I rate Darcars a 5? We purchased a car that the family really loves and had a great buying experience at Darcars Waldorf.

JJ1736

Mar 19, 2013

My sales rep. was great no pressure, they did not have the jeep I wanted on the lot. He searched around and found exactly want I wanted at the price I wanted. The finance rep search around and beat the rate my credit union was going to give me. I was very PLEASED with my purchase experience at DarCars Chrysler Jeep of Waldorf

Bwilde

Feb 27, 2013

I started looking at vehicles a month before I was ready to purchase. I meet with Brian and he was very friendly and understood I was a month out before I was ready. He let me test drive and kept me updated on what new vehicles where coming in for new stock. There was no pressure with a sale so when I was ready I returned to work with him.

mdj1217

Feb 20, 2013

I really enjoyed Brian and the dealership they were great with friendly and courteous customer service.I would recommend this dealer in the future.Thanks

calpheaus

Feb 19, 2013

I had a really good car buying experience with Brian Villanueva, he did not make me feel pressured to buy a vehicle and he was very knowledgeable about the vehicle I did purchase.

pthg

Nov 30, 2012

My husband and I just bought a brand new 2013 Chrysler T&C from Brian at Darcars of Waldorf and couldn't be happier! Brian and the whole sales team were honest and straightforward-making our buying experience there a very pleasant. Ali assisted us with the purchase and was incredibly helpful and knowledgable in explaining the fine print on the sales contract. Everyone at the dealership listened to what we wanted and did their best to make it happen.

user77877

Nov 29, 2012

John Zweifel was a VERY VERY honest salesman and a overall great person to deal with. I highly recommend this dealership and would highly recommend John as he is a straight shooter and the most honest and trustworthy individual I have ever dealt with at a dealership.

exhale7

Nov 25, 2012

Upon arrival , I was greeted courteously and John Zweifel took the time to listen to our needs and gave us the car we wanted. No sales pitch, no gimmick, just straight listening to our needs . I will definitely recommend friends and relatives, co worker and all those who want great service to visit your dealership. Thanks Teresa Thomas

tyler1950

Nov 5, 2012

I have been searching for a new car over the past month and have stopped off at over 15 different dealers within the Virginia/Maryland area. DARCARs Chrysler of Waldorf was by far the most accommodating dealer that I came across. In fact, I drove 3 and a half hours just to verify that their pricing wasn't just a marketing scheme as my Jeep Grand Cherokee 2013 was more than 3 grand higher at any other dealer. I will not only recommend this place to people in the Maryland area, but I would strongly recommend anyone to visit this dealer in particular if you are looking to get straight forward answers from people aka Brian Villanueva that have the knowledge and wherewithal to back what DARCAR as a company represents.

peaches129

Sep 28, 2012

Having purchased several vehicles from this dealership, it goes without saying that from the manager to the service department, Darcars has an excellent team. I would certainly continue to purchase from this dealer and would also recommend this dealer to anyone I know who is in the market for a new vehicle. Kudos to Waldorf Chrysler!

Used Car Shopper

Aug 12, 2012

We found a great used vehicle on Cars.com at this dealership and contacted the sales team to learn more. Though we made it clear we couldn't come to see the vehicle for a few days, we were told on the phone that it would be held for us until the time we agreed on. The day before our appointment, we called back to confirm and were told everything was fine; 3 hours later the sales rep called back to say the vehicle had been sold. Poor customer service and very poor communication with customers. We won't be buying from this dealership.

dephillip

Jul 19, 2012

The dealership was very friendly and accomadating. I was looking for a certain vehicle and they found what I want and more. I will return.

MHteacher

Mar 14, 2012

About 2 weeks ago fluid was leaking from underneath the hood of my Grand Cherokee. New to the area, I took it into your dealership where they looked at my jeep and gave me an estimate for the repair. I understood it would cost me $62 for them to look at my Jeep and that cost would be waived if I agreed to get my Jeep fixed at your dealership. Well the service worked told me that I needed a new water pump and a new thermostat and that it would cost $750 to repair. I am not a mechanic but something told me that the price was way too much. I said I would just take my Jeep somewhere else to get it fixed. I ended up taking it to Gerry Epps Auto Body in White Plains and he fixed it for me for $301, had my jeep back to me in less than 24 hours and also said there was NOTHING wrong with my thermostat. The real reason as to why I am writing you is due to my last incident with your service shop. About a week after getting my water pump fixed, I lost the key to my Jeep. I had to have it towed to your dealership to get a new key made. I was told over the phone that it would be $60 for the key and $60 for the programming. I called back the next day to remind the service workers that I ONLY needed a key made and not the remote. The service guy then told me the cost would be around $200. I had to correct him and mention the quoted cost from the day before and his response was, "Umm... yeah, I think you're probably right. I'm not exactly sure of the cost." In my opinion, when a customer calls about a specific item, the service guy should be able to give an exact price especially when it is JUST a key being made. Well, when I went to pick my Jeep up with the new key, I was charged $153 with $31 charges as a misc. charge. The charge was only explained to the lady who took my payment when she called over as a shop charge they couldn't get around. What shop charge is there that they couldn't get around when programming a key?!?! Anyhow, when I went to my Jeep and sat down, I saw that my original key was placed between my wiper blade and windshield. The service worker never mentioned they found my key and made a new key even knowing that my Jeep was towed there JUST to get a new key made. I feel that service and communication should have been MUCH, MUCH better.

Leenie

Dec 10, 2011

Only disappointment was their ad said this 2007 had a moon roof ( which I what I really wanted as I was trading in a Convertible Mustang.. Got their, no moon roof... Although disappointed, I did purchase and love it! My salesman, Michael was the most professional young man I have ever met...

Used car buyer

Dec 3, 2011

The folks at DARCARS Jeep/Chrysler were very nice and pleasant to work with. The salesman himself was extremely honest and helpful. The manager took a few hundred bucks off the price for water in a tail light, which I thought was very good. Two things that I didn't like were the run around from the finance guy when I went to make the purchase. He quoted me a 4% rate (not bad), and gave me some other quotes for warranty coverage. After I balked, he changed his mind and lowered the quotes. But that's typical in used car sales. The other annoyance was the fact that they were not upfront about the type of warranty and who accepted it (they stated it was accepted everywhere no questions asked, but several mechanics and dealers disagreed). The warranty coverage is not their fault though. But a big plus was that they called the previous owner of the vehicle to locate a missing item, and that saved me several hundred bucks in replacement cost. Bottom line: a great deal (below blue book private party) on a great car, with friendly service! Beware of the warranty coverage.

Billl

Oct 1, 2011

The staff at DARCARS, Waldorf was very professional and committed to making the deal smooth and efficient. I got the best vehicle for miles for the best price, I have had 8 hobby cars over the last 25 years.They were a pleasure to deal with, and I have never written that before about any dealership. I was completely satisfied. I don't know if they will ever see this entry, but it is well deserved.

Jeep Fan

Jul 1, 2011

The entire purchase process went flawlessly. All salesmen were genuine and easy to work with. Would easily recommend or purchase again from them.

nysully101

Feb 14, 2011

Clearly a FIVE star dealership. Our salesman John was fantastic with no pressure at all as well as attentive, patient and knowledgeable. Our experience in the greater D.C. Metro area has been deplorable at new car dealerships. My hope has been restored with good faith practices from a great dealership. If you live in VA do yourself justice and drive to Waldorf and see John at the Chrysler Jeep dealership. The General Manager was fantastic as well and again never put any pressure on the sale. If you have not driven a 2011 Jeep Grand Cherokee I highly recommend you do before you pluck down 70 grand on a land cruiser. Hands down the new Jeep Grand Cherokee has set a new bar for the SUV. I would highly recommend this dealership. They are clearly head and shoulders above any other dealership in the Metro area. We are delighted and the Jeep Overland is incredible. Thanks for restoring my faith in US automakers and US owned dealerships. Tim form Northern Virginia.

spongelil

May 22, 2010

I have brought several new cars over the years. This was without a doubt the most pleasing experience I have had with a new car dealer. My salesman John was friendly, professional, courteous and informative. John answered all my questions and made it clear they wanted to sell me a car at a price I would be happy with. When I went into the showroom I told them I was looking for a small SUV and how much I was prepared to spend, did they have something that they could make work. They never tried to push me pass the $$$ amount I mentioned. I test drove a sedan and an SUV and choose the JEEP Patriot. The financial manager was just as helpful in explaining all my options and making sure I received the best financing for my situation. For once I left a dealership withou feeling stressed out. With the rebates and other discounts I received I was extremely happy with my deal and would recommend this dealership to family and friends.

Nobuy

Apr 15, 2005

NO! I would not recommend wasting time at waldorf chrysler. The salesman (john zweitel) rambled incessently, inaccruately, lied freely, and insulted both my wife and father in law, after ignoring them. And after all that, quoted a price $7000 over the selling price on the same vehicle that my father in law had purchased 5 months ago at the same dealership. I looked at a used Miata three years ago and caught the salesman in three lies as well. They won't get a third chance from me.