Used Cars for Sale at Dave Smith Ford in Williamsville, NY

Milt S

Mar 23, 2016

This was my 2nd Ford Fusion and I can only say how satisfied I've been. Service on the first car was excellent. Only negative about this was the amount of time it took for the paperwork.

Pstriker

Mar 21, 2016

What a great experience!!! I went in looking for a used vehicle and walked out with a brand new car!! Not pushy, they worked hard to get me a vehicle in my monthly price range, which was what was most important to me. I would never have believed I could afford a new car, however they took the time to show me how it could work. And then they sweeter the pot even more! Thank you, thank you Guy Pepe!!

Mary Faracca

Mar 5, 2016

I was very pleased with the GREAT service i received when purchasing a 2013 Ford Escape from Dave Smith Ford!! Bill Anger was extremely helpful in correcting a problem that I had on the title of a car that they were taking as a trade-in for me!!! I am very happy with my purchase, and I would highly recommend Dave Smith Ford to all.

Debbie

Mar 3, 2016

I purchased a car from Dave Smith Ford last week. When you stop by ask for Kevin Burlingame! He is very knowledgeable and able to answer all your questions. He's friendly, not pushy and will listen to what type of vehicle you are looking for. You will get great customer service. I filled out the credit app on-line. Kevin called me just to acknowledge that he received it. When I went to pick up my car, Kevin had everything ready to ensure the process went smoothly. I then went to see Carolyn in finance. She was great! She had everything in order and ready for me to sign. Kevin walked out to the car with me, set up my phone, showed me all the features, I LOVE the navigation! I am a repeat customer of Dave Smith Ford. When you take your car in for service, you will find everyone in the service department right there to help you. I wouldn't go anywhere else. You will get the best deal at Dave Smith Ford!

FiestaSTFan

Mar 2, 2016

I stopped into the dealership a week ago asking about the process of ordering a car. Matt informed me there was one similar to it on the lot and wanted to see if I could afford to take it home. I said it may be impossible to move into a new car at the time due to cost but Matt still wanted to try and help me. He worked for an hour to try and get the price low enough for me but even though he was not able to he continued to email me and touch base with me to try and make my dream come true. Due to my current financial situation many of the dealerships I have visited recently have either not even bothered to try and help me or laughed me out of their office. However Matt was incredibly and immensely helpful and respectable. I would highly recommend him to anyone I know looking for a car at Ford.

Elizabeth amd Robert Ayers

Feb 28, 2016

My husband and I just biught a 2013 Ford Fusion... We are happy with our purches

Satisfied Customer

Feb 14, 2016

Great experience so far with purchasing a new vehicle from Dave Smith Ford. Salesman was not too pushy and very helpful. They made the car purchasing experience painless.

Bob L

Feb 9, 2016

overall very pleasant buying experience. Guy Pepe was very helpful in making my vehicle selection.

Lisa Neumann

Feb 6, 2016

I am a repeat customer to Dave Smith Ford. I can't thank Kevin and Matt enough for everything that they did for me today. Kevin helped me 3 years ago when I bought my first car from Dave Smith. That's why I came back again!!! Again, Thank You Thank You Kevin and Matt!!! You two are just awesome!!!

robert

Feb 3, 2016

I purchased a fusion for my college son from salesman Justin Morton. I purchased it from Long Island by the phone. He gave me all the information I needed, he sent via Fedx the paperwork. Matt in finance was great also. They were both easy to get on the phone

Rob

Jan 29, 2016

I purchased a 2013 Ford Escape from Rob Cruz. He was very helpful during the entire process. I look forward to an extensive relationship with him during my ownership.

satified customer

Jan 22, 2016

Had a great buying experience at dave smith ford.. Purchased a 2013 fusion se with low mileage for a very reasonable price and had a great experience with my friendly salesman, Jerry! He was very helpful and. Accomadating!! Would recommend them if you r searching for a new vehicle. Like the powertrain warrenty they add as well!!

prn52

Jan 21, 2016

I was getting my Ford Fusion serviced at Dave Smith's and always received great service. So I decided to lease my next vehicle here.

Mike DeGaetano

Jan 19, 2016

Great dealer and fair. while most Ford dealers are playing games with over sticker mark ups on a very limited build Shelby GT350 Mustang, these folks gave me a very fair deal with no games. It was much appreciated, and will remember this for the next Ford Purchase.

Russ Gaiser

Jan 6, 2016

My new 2016 F-150 is by far the best of Ford engineering. I love it. Matt Hufnagle took great care of me in the buying process.

MustangDean

Jan 2, 2016

The salesman Rick was first rate with us. My wife and I ended up buying a 2016 Ford Mustang GT. Rick was a true professional. Thank you Dave Smith Ford. We'll be back again. Dean

Hank "Jawsy"

Dec 18, 2015

Ford truck owner for over 40 years. Last three trucks have been from Dave Smith Ford. Just purchased a 2015 F-150 Supercrew Ecoboost. Staff worked with me patiently. Jason (Sales Manager) and Guy (Sales Rep) did a great job in finding the one that I was looking for. Jason did a fantastic job in crunching the numbers and working within my budget. The service is outstanding and that is a main reason why I'm a repeat customer and will be a future one also. Guy was very informative on the workings of my new vehicle. The family second car (2012 SUV) is a non Ford product. My wife recently rode in a Ford edge. She loved it. I informed Guy of what my wife would like and trading in the 2nd car for another Dave Smith Ford is now the plan in our household.

Robert Brady

Dec 18, 2015

Guy went above what was required of him to make us very comfortable by showing us what we needed to know about the vehicle.

Kristin

Dec 1, 2015

I would highly recommend dave smith ford. I have leased my last 3 vehicles from them. Have had nothing but the best experience each time. I will definitely be back!! Plus my salesperson Kevin "Duce" was awesome!!

Paul from Lancaster

Nov 30, 2015

Walked into Dave Smith Ford and Gavin Struzik made my day. I was looking for a new F-150 and Gavin was very helpful in putting a good deal in front of me. Needless to say I'm the new owner of a Fx4 F-150 and very happy. Thanks again Gavin, and the Dave Smith Ford team

LaVerne A

Nov 30, 2015

Larry Hickmott was very patient, considerate and he listened to my request. He made the buying process very easy. He did not pressure me to by in any way. He was very careful to comply with my request. He was an excellent salesperson that I would return to him again. I am very pleased with my new car. This is the fourth Ford I have driven.

Mike/Allison

Nov 21, 2015

Guy Pepe was our sales rep. He never made us feel pressured to make a decision, but did a great job highlighting the features of the new car. I would absolutely recommend Guy. The whole sales team made us feel comfortable.

DZack

Nov 9, 2015

This is my third truck that I leased through Dave Smith Ford. I am always satisfied with the knowledgeable salesmen and stellar service that I receive. Guy Pepe worked with me during this transaction and was able to assist me in not only getting into a great Explorer but was also able to help me transfer out of my existing lease. Guy made it easy and comfortable to make the deal happen. He is always very accessible and punctual. I can't think of any reason that I would not come back to Dave Smith for my next vehicle or send a family member or friend to do business with Dave Smith and specifically Guy Pepe. Thank you Dave Smith Ford for another stress free transaction!

Ginny Wright

Nov 4, 2015

We went in looking for a used car and left with a brand new Ford Fusion. The process was smooth and everyone was very helpful. Our salesman, Kevin, was very helpful and put us in the best deal possible!! We will be recommending them to all our friends and going back for all future car purchases. LOVE our new car!!!

SPage

Nov 3, 2015

This is the second vehicle I purchased from Kevin Burlingame. He is wonderful to work with and listens to the customer. He is very pleasant and just a really nice guy! We will be back to purchase all of our vehicles from Kevin!

Frank the Giants fan

Oct 24, 2015

I was very satisfied with how quick and easy my deal went through. Justin Morton was pleasant and I never felt pressured. I do have one question of sorts that has nothing to do with Justin but with a decision by the sales manager. I came to Dave Smith through a reference from my daughter who had just purchased an Escape. Both she and I were informed that for successful references a gift of $100 would be issued. This was something that was promised, yet the sales manager dropped the gift to $50 because I used a "Friends & Family" discount. This is small but still it comes across as petty and very disingenuous. Having a discount should have absolutely no bearing on a promised gift for a referral. This is bad business ethics, the rules were arbitrarily changed. Respectfully, Frank Lowinger

Jim from Amherst

Oct 23, 2015

My wife and I were met in the parking lot by Rob Cruze . He had asked us if he could help? I pointed to my Ford Freestar and said, "I want something just like that." ( knowing full well that there was nothing to match my Ford Van") He replied, I know just what you mean, and promptly led us the the very car that had all the bells and whistles I could ever ask for. It had the ride, low miles and look that my wife and I felt would meet our needs.

jane dietz

Oct 22, 2015

Rick Stroehlein, our Sales and Leasing Consultant was professional and helpful while assisting with our Focus purchase.

Ford truck

Oct 7, 2015

We went in knowing what we wanted and Mathew found it for us. The sales and finance staff were eager to help and easy to work with. I would recommend Dave Smith Ford and look forward to service experiences that are hopefully just as pleasant. GREAT JOB GUYS! Hang on to that Mustang in the showroom for me........ Someday!

bryan6019

Oct 5, 2015

I just purchased a used Ford Edge over the weekend and the entire process was a joy. I worked with Jerry and he did an outstanding job. I will let my friends know of the great service I received at Dave Smith Ford. Thanks again Jerry.

Love my beautiful new truck

Oct 3, 2015

I went into the dealership and knew exactly what I wanted and what price range I could afford. My sales rep Justin Morton was very helpful and professional and he went above and beyond to accommodate my request. Let me say that I left a very happy customer.

Cary H

Oct 1, 2015

Just purchased a used f -150 at Dave smith ford great group of people hope service is just as good

Jtuzz

Sep 24, 2015

We just happened to stop by to look at Ford Explorers this morning after having been to another area Ford Dealer and Chevy Dealer. We found an Explorer that fit all of our requirements except price. Guy Pepe was just awesome! He worked on the financials and made us aware of all the great aspects of the car. We were able to pull ahead on our lease (up in March) and work the price into a price that worked for us. I NEVER expected to buy a car today but Guy Pepe and Dave Smith Ford made it possible. When we went back this afternoon to pick up the car everything was in order and Guy got us through the process very smoothly. He then reset car security pad and set up my phone and explained all features and told us to call or come back for ANY questions. Matt handled the financial papers and made the process easy as well as came out to car to enable a few features he felt were important. This was a great experience and I recommend Dave Smith to everyone.

Rob

Sep 24, 2015

Bought a new f-150,they made it very easy,didn't have to haggle overp price or worry about a high interest rate,very friendly and knowledgeable from management to finance,couldn't ask for a better experience,will definitely buy from them again

Galina

Sep 17, 2015

Went to Dave Smith Ford just to test drive 2016 Escape with 2.0 l four cylinder. Sales associate, Matt Roeder greeted us warmly and willingly, showing us all the features of the vehicle. He explained in detail all the options available. We had looked at the competition and found the Escape to best fit our needs. I am very satisfied with the professional service we received.

Beverly Jackson

Sep 14, 2015

I was looking for a hatchback car only. I had been going online looking and I came across one at the location on Transit Rd., Williamsville so I called that dealership. I was connected to the sales department which in turn Mr. Tim Taggert was assigned to me. A appointment was set up for me to come out. I was very pleased to meet Tim. He was very professional not overbearing. I like that he had a sense of humor you should proud to have him on your staff. My sister got a kick out of his face coffee mug. She really thought she knock his coffee over. Thanks Tim for your service you gave to me I will not forget your kindness also. Yes if I would refer you someone if they are looking for a car. Sincerely, Beverly Jackson

Galina Dvortsis

Sep 14, 2015

I went to see about driving the 2.0 liter Escape as I was interested in more acceleration than other crossovers offered that I had test driven. The salesperson, Matt Roeder, explained in detail the operation of the Titanium Escape and the features. I felt that I was treated very fairly and without pressure to obtain the vehicle I was looking for. It exceeded my wants in a new vehicle. I would highly recommend Dave Smith Ford to my friends.

Mark Ellis

Sep 12, 2015

Great buying experience my salesman Kevin Burlingame was easy to talk to and very knowledgeable about the car that I wanted Also a special mention to Eric and Carolyn they were very friendly and made my whole experience Great I would recommend Dave Smith Ford to anyone looking for a new car ask for Kevin

JimboD

Sep 4, 2015

Went out to look at the New Ford F-150's. Just wanted to see what Dave Smith had in stock and what my trade was worth. Found the truck I wanted, at the price I wanted with the trade allowance I needed! Everything from Miles the sales guy to the finance and immediate delivery was more than I had hoped for. Great job guys! I will recommend to anyone I know that's looking for a new ride1

Mary H.

Sep 2, 2015

We purchased a new Ford Escape and had a wonderful, no pressure buying experience. Everyone was so friendly and helpful. We will be back!

Barb - proud new owner

Aug 30, 2015

Purchased 2015 Transit connect. i had many questions and concerns, and found Gavin S. my sales representative to be extremely pleasant,patient and courteous. The atmosphere of Dave Smith Ford was friendly and welcoming, as were the entire staff. The entire process was completed as quickly and smoothly as possible. I will defiantly recommend to others.

Mary O

Aug 29, 2015

My intention was to have my oil changed in my2013 Ford Focus leased car. After speaking with Kevin in sales, I wound up purchasing a brand new car. The whole staff was awesome from Kevin to Eric, to Carolyn. Thanks for a great experience

Tia

Aug 29, 2015

If I were able to give 6 stars, I would! From my fantastic salesman, Tim Taggart, to the Finance Manager, this was the best experience I have had at any dealership in WNY. Thank you all very much!!

crazy charley

Aug 27, 2015

i found this car in their sunday ad in the buffalo news.it is what i have been seeking for some time,and far exceeds my hopes.other people sought this car also.by getting there on monday morning I got the car.the buying experience was fine.

Ellen

Aug 25, 2015

Leasing an F150- they located the truck I wanted, everyone was wonderful! I'll be back!

DS

Aug 19, 2015

We were in a sticky situation with our car and Guy Pepe found an answer and a new car for us. The process was painless and Guy always got back to us quickly and politely when we had questions. He was a pleasure to deal with!

Amy

Aug 19, 2015

Great experience all the way around. Our salesman was Matt Roeder and he did a great job and I would recommend him and Dave Smith Ford to any friends or family looking to purchase a Ford.

Jim C.

Aug 19, 2015

Tim Taggert from Dave Smith Ford was able to find me the Ford Fusion and the F250 I needed. Tim didn't forget me, or what I was looking for. He always called or emailed me back with the information I needed. Most of the larger dealerships with multiple locations and many different brands don't follow up and work with the price or trade in price like they did at Dave Smith. Overall, it was a good experience.

cmh

Aug 16, 2015

After having searched many different auto dealerships, I found Dave Smith to be the best! Rick Stroehlein, the gentleman we dealt with, was an absolute pleasure to work with. Fellow associates were also great! We had a wonderful experience buying our first new car.

Peggy

Aug 11, 2015

Bought a new car from Rick S. at David Smith Ford. He made the process so easy, we will definitely be back. This dealership provides personalized service that you won't get at other dealers. Rick knew exactly what we were looking for and helped us get a great deal too. Very knowledgable and no high pressure sale... Exactly what I want when buying a car. Thanks for a great car buying experience.

Kim S.

Aug 11, 2015

I had been looking for a great used car for quite a while. I had been to many well known dealers in the area that I suggested to them that they should be ashamed of what they were offering with the price tag that was on the cars! Not so, with Dave Smith Ford!! I saw a car that I was very interested in and worked with Jerry Pilla, a sales associate there. Jerry was an absolute pleasure to work with, as was all of the other people I came in contact with at Dave Smith Ford. I was in public sales for over 20 years and I never had such a great experience buying a car. I will absolutely recommend Jerry Pilla to others and of course Dave Smith Ford.

Teach_Coley_Billsfan 4 life

Aug 5, 2015

I worked with Matt Frankino at the dealership. He really listened to my needs and helped me find the perfect car that worked with my budget. I put a lot of miles on my vehicles and was ready to trade in an older Escape for a brand new one. I was extremely particular about the features I wanted along with the color of the vehicle. Matt F put a lot of time into finding the perfect new Escape for me. At the end of the deal, I felt I was treated with respect and appreciated the compromises the dealership made for me. It truly felt like a fair deal and I would recommend this dealership and salesman to my closest friends. The Ford product itself has also impressed me. My only repairs on my previous Escape were maintenance related. The vehicle handled like a dream in the most terrible winter weather. I was sad to let my old Escape go, but I'm already in love with my new updated features in my new Escape.

M. Clark

Aug 5, 2015

Great experience all the way around. Salesman was Guy Pepe he did a great job and I would recommend him and Dave Smith Ford to any friends.

Eric gwiz

Aug 4, 2015

Purchased a new f150. And it couldn't have been easier. Eric the gm is great to work with. Would def buy my next vehicle from Dave smith ford

Jeanna

Aug 1, 2015

I leased a 2013 Ford Fusion. My Sales Consultant Rick Stroehlein was most helpful and professional Sales Rep. He easily helped me through this process. I have never leased before. My husband this year was looking for a used truck. We called Rick about our needs and he kept an eye open for what we were looking for. Even through we did not get a pickup truck, he informed us of a 2006 Ford Expedition that was in more than excellent condition. We are more than pleased with this recent purchase. We find Rick Stoehlein to go above what is expected of a Sales Rep. I have recommended my family to call him with any needs. My daughter recent also purschased a Ford Fusion. She loves it.

Kimberly Metzinger

Jul 27, 2015

My Expierence was wonderful, Caroline was wonderful she deserves a raise she knows her stuff and helped me get into my vehichle and Tim the salesman was nice as well very effecient and very understanding...

Theresa MB

Jul 26, 2015

My Sales Representative Larry and Dave from Finances worked with me and give me an excellent affordable car.

JoseLynn Gibson

Jul 23, 2015

Clean and pleasant facility I would tell all my friends about this dealership and what great deals, I will definitely get my next car from David Smith Ford.

F-150 Fan

Jun 24, 2015

Thanks Matt Frankino, the entire experience was great and seamless. Very much appreciated

Nigel Pelton

May 19, 2015

I looked on line and found the car I was interested in; A Ford Fiesta. Went to Dave Smith Ford and test drove one which I liked. The atmosphere was relaxed and my sales guy Matt F very helpful. I ended up getting exactly what I wanted for the price I wanted to pay. It was a very personable experience.

Mike

May 19, 2015

Been in multiple times for basic preventative service on my F150 and unfortunately for body work after she was hit. Excellent service and customer service. I make sure to take my truck there for any work I need done that I can't do myself (putting a remote starter in later this week) and refer everybody I know there. I didn't buy my truck there (got it used elsewhere before I had any interaction with DSF) but I've referred people and would have zero hesitation if I was still living in buffalo when I need another Ford truck.

Scott Hughes

May 5, 2015

Kevin Burlingame was helpful and knowledgeable when I came to lease a Ford Focus. He spent time explaining all the car's features and demonstrated how to sync the phone, etc. He was very pleasant and personable. Matt Hufnagel explained the financing details and made the process seem easy. Overall the experience was great and I would consider purchasing or leasing another vehicle from Dave Smith Ford.

Nancy L

Apr 26, 2015

I had never leased a vehicle before, and Dave Smith Ford made the process much easier than I expected. The sales representative, Kevin, took the time to explain the lease agreement and the features of the car with me to the point where I left feeling comfortable with both. Overall, I was very pleased with my experience at Dave Smith Ford and would definitely work with them again in the future.

Sandra Ruffino

Apr 24, 2015

I recently purchased a used Toyota van at Dave Smith Ford. The sales person, Rob Cruz, was very helpful and accommodating to my needs by giving me the correct direction during the entire selection and purchasing process, I would recommend Dave Smith Ford as a dealership I would go too for both a used and new auto.

IMTONY 1

Apr 23, 2015

Had a good experience at Dave Smith Ford, in fact I leased Two New Fords, 2015 Explorer, and a 2015 Ford Exscape

Darryl C.

Apr 21, 2015

Rick S. Was great to us. Would tell any one to go to Dave Smiths Ford because of the good service and great people that work there.

Marianne

Apr 21, 2015

We responded to a call from Matt Frankino to trade in our excellent 2011 Fusion for a 2015. We went in undecided but Matt secured the exact phone offer for us and we drove home in a new 2015. Everything was handled smoothly & Matt provides good follow- up by phone. Great job!

Tom Voss

Apr 21, 2015

Contacted Matt Hufnagel and told him what I was looking for in a vehicle for my business. Within 5 mins. He contacted me and had found the perfect Transit Connect to fill my companies needs! The whole transaction from contact to ownership was extremely fast and culminated in Matt delivering the Transit Connect to my business location! Now that's customer service! The Connect is a perfect fit for my business and would highly recommend both Matt Hufnagel and Dave Smith Ford!

Marge C zooming around

Apr 21, 2015

I bought my first new car from Dave DeNorman wonderful well informed salesman. He helped me choose a Ford Focus Hatchback 2014 fully loaded with a great price for my budget. I love my car and have been zooming around town. Everyone I dealt with at Dave Smith Ford where very nice and friendly. Thanks already told several of my friends.

Marie

Apr 19, 2015

We absolutely love our new Ford Escape. We have been a Toyota and Honda family for many years but were to pressured by the sales force at those dealerships so decided to see what Ford had to offer. Have heard many great things about the "new" Fords and we were greeted by salesman Eric Simmons who was wonderful. Didn't pressure us into anything just explained the positive features of the Ford and worked with the budget we needed to follow. We walked away that day with a gorgeous new Ford and will continue to shop with Eric for future cars for other family members.

Michael

Apr 17, 2015

Great what we needed! Very happy when we left! We have a new car and it' s cool.

Ted Garrow

Apr 17, 2015

Very helpful,and knowledgeable.A great and pleasant experience.Love my new Ford F150

Theodore R Garrow

Apr 17, 2015

This is my fifth purchased from Dave Smiths.Its always been a great experience and hassle free.very friendly and knowledgeable.

Ted Garrow

Apr 16, 2015

This is my fifth purchased from Dave Smiths and never had any bad dealings.

CharliesDaughter

Apr 8, 2015

My Dad bought a used 2012 Ford Fusion this past weekend from David Smith Ford and was very happy with his experience. The process was quick and efficient. His salesperson, Matt,was great. And most of all, he loves his "new" car!

Greg Parry

Apr 7, 2015

Best experience, great friendly went out of their way

Cindy C

Apr 7, 2015

Bought a new Escape Titanium and absolutely love it. Thought I would never buy anything but a Subaru until Rick showed me around the Escape loaded with everything anyone could need in a car. It is a very comfortable ride with great sound system and I really enjoy the time I spend on the road. This little SUV is awesome and the people were delightful to deal with. I look forward to having my service work performed there too. I highly recommend you stop at Dave Smith and ask for Rick - he makes it easy and he is very pleasant as well.

Mustang Corral

Apr 4, 2015

We had a very positive experience at Dave Smith Ford. Our sales consultant, Jerry Pilla, was friendly and knowledgeable. He went out of his way to help us get our loan. We also had excellent service from Carolyn Watts in the financial department. We definitely would recommend Dave Smith Ford.

Mark Russo

Apr 2, 2015

Great Sales Department. Rick Strohlein delivers as promised. Friendly service. Dave Smith Jr. is a real gentlemen.

Don B.

Mar 28, 2015

Excellent dealership, great deal!! This is the second vehicle I've bought at Dave Smith, and I cant be happier with my purchase, I will be coming back in the future. Don Baker

NAE...a/k/a....sweetie

Mar 24, 2015

As soon as I entered DSF I did not feel intimidated, since purchasing a new vehicle is a stressful chore. Guy Pepe was just the right salesperson for me! I tested several other vehicles at different dealers and found what was just right for me...2015 Ford Escape! It so very new but I drove it yesterday for about 50 miles (day and evening) and found it to be easy to handle, good view out of the windows and a comfortable ride. Thank you for treating me with respect and honesty...........NAE

Christine Lorenc

Mar 21, 2015

My experience at Dave smith ford was very satisfactory. I traded in a 2001 escape for the 2015 escape. The salesman Guy Pepe was very helpful and efficient and made my car buying process easy. When picking up my new vehicle the instructions the salesman gave me on operating the vehicle was very helpful. My overall experience was very satisfactory.

Adel ali

Mar 19, 2015

I just leased a 2015 Ford explore xlt I am very happy with my experience at Dave smith ford with guy pepe he was very helpful I love The color of my car so much and my kids love it so much dark green fabulous car

THE FOLEYS

Mar 18, 2015

My wife and I leased a 2015 ford escape titanium and we love this little but amazing suv. Our salesperson Mack handled everything via email as my wife and I have a very busy lifestyle and the experience was effortless. Mack made this lease as easy as one could hope for.

happy customer

Mar 17, 2015

very good price and service dealership clean and neat same for service department

Jill P

Mar 12, 2015

Kevin Burlingame got me into the car I wanted for the price I wanted within a few short hours! Service and experience were great!

Verypleasedcustomer

Mar 10, 2015

Leased a 2015 Ford Explorer XLT. Matt Roeder worked with us to identify the options we wanted and to provide the finaincing alternatives. He was both patient and knowledgeable, not pushy. Our intention was to investigate choices. However, with Matt's help, we walked out with our new car the same day! I would recommend Dave Smith Ford to anyone for both sales, service and choice of vehicles

Justin Printup

Mar 6, 2015

Bought a 2015 Ford escape S E model turbocharged four-wheel-drive eco-boost the vehicle is absolutely amazing the customer service was outstanding they did not hustle us to buy at that day they walked to that we got to vehicle he wanted the features we wanted I would recommend to anybody . I'd recommend guy or Dennis for sales representative they worked with us very well they did not make Feeling comfortable they were very helpful. They want to sauce so hard and what they wanted us to know that they were gonna do everything they can to help.

Suzy J in Cheektowaga

Mar 4, 2015

Our plan was to research our options for buying our next car and started at Dave Smith since we purchased our last two vehicles there. There was no need to go anywhere else, a few hours later and we left with a 2012 Ford Escape. Bill Anger was awesome and we're happy with our experience once again.

Mike

Mar 1, 2015

Decided to do business at Dave Smith after Getzville dealer refused to deal. Salesman Guy Pepe knew I didn't have time or desire to haggle. Just gave me his best price, found my vehicle, and delivered. Would recommend this dealer to anyone.

Happy Escape Owner

Feb 27, 2015

Allison Smith got me in my beautiful Escape within hours. Painless experience. The young man who ran my credit was also very personable. Nice way to buy a car!

Nanette white

Feb 25, 2015

They did what they could to get me in a car I would love...treated me with respect despite my credit situation. Very friendly staff and made sure I understood everything about my purchase before leaving the lot... Thank you Dave Smith Ford....#billanger#matthufnagel

Kris

Feb 24, 2015

Recently leased a vehicle at this dealership and for once, didn't hate the experience of getting a new car. The sales woman I dealt with was very straight forward and was able to get me the deal I wanted without too much back and forth.

James Brooks

Feb 22, 2015

The best dealership I ever went to shop for a vehicle would tell all my friends if they were looking for a car or truck this is the place to come

Gerald Shepard

Feb 21, 2015

I found the employees to be very helpful and the sales person (Tyler) honest and in good humor- a pleasure to see in todays world Gerald Shepard

Michael and Suzanne

Jan 30, 2015

After several weeks of visiting various dealerships we visited Dave Smith Ford. We met with Matt Roeder who was extremely helpful and knowledgeable. He helped us obtain the best deal possible and we are very happy and excited with our new Ford F-150 truck. Everybody we dealt with including Matt from finance was very friendly and helpful. We highly recommend Dave Smith Dealership to anyone who is in the market for a new vehicle. Michael and Suzanne

Mary from Williamsville

Jan 26, 2015

Three years ago I leased a 2012 Ford Escape from Dave Smith Ford and loved driving the vehicle. I also knew that when it was time to select my next car, it would be another Escape. Although my leasing agreement had not expired, I was contacted by Dennis Stilb and made an appointment with him to look at a new vehicle. Dennis was cordial, experienced and extremely helpful in guiding me through the process and in helping me make the best deal possible. I met with him four times over the span of a week and drove the new 2015 Escapes. Dennis assisted me in selecting a model with the options that were necessary for me. He was patient, too, when I changed my mind even as we were close to finalizing the deal. As a woman, I felt Dennis treated me very fairly, answering all questions - some more than once! But he was knowledgeable, friendly and always patient. Even after I leased the Escape I wanted, Dennis assisted me with the Parts Department so I could obtain an additional piece of equipment I wanted even though our dealings were over. I also have to say the Chris in the financial department and Carolyn who assisted with the paper work were both very helpful. I am extremely happy with the treatment I received at Dave Smith Ford especially from Dennis Stilb and I am thrilled with my new Ford Escape!!!

Hazel, clarence NY

Jan 21, 2015

Great service, everyone was friendly and helpful. Highly recommend.

Wildhp3

Jan 10, 2015

Good service department. Received a good deal on new car.

suz crude

Jan 10, 2015

Our experience at dave smith ford was awesome. Our sales-rep was very knowledgeable and friendly. We were made to feel special and "catered to". The car is awesome and the wholecexperiencecwas very positive. Thanks to bill anger and the entire staff for your professionalisma

clarencenative

Jan 3, 2015

I wanted to get a new Ford Escape SUV but couldn't decide if I wanted to buy or lease the vehicle. I walked into Dave Smith Ford's showroom at about 1:00 PM on a Friday afternoon and asked if a salesperson could explain Ford's purchasing options. The salesman, Dennis Stibl, patiently explained the advantages of various buying options, and I decided that leasing a new vehicle would be best for me. Dennis showed me several models in different colors with a choice of options. I drove a nice SE around the block and was convinced that I wanted it. Within four hours, Dennis had handled the trade-in of my old Escape, had prepared the leasing papers, had the vehicle prepped and detailed for delivery, then showed my how all the options and equipment worked so I could take delivery of my new Ford Escape to get home with it time for supper. I was as astounded as much as anything by the speed with which the crew at Dave Smith Ford could get the car ready. I remember when it took days to get a car ready -- now Dave Smith Ford does it in mere hours. I didn't know anyone provided fast service like that anymore. I was impressed.

Henrietta

Jan 1, 2015

My purchase of my Mustang was very enjoyable. Everyone was very kind. When I am ready for another vehicle I will contact them.

AG

Dec 18, 2014

This is my second purchase from Dave Smith Ford. I had a new vechicle in less than 4 hrs and was extremely pleased with my sales representative Tim Taggert. He couldn't have been more accommodating. In fact, everyone I dealt with that day from Diane, Matt, Tim etc.... were all a pleasure to work with. I will continue to use Dave Smith Ford for future vechicles. I would definitely recommend them.

Audrey R.

Dec 17, 2014

I purchased a 2015 Escape from Rick Stroelein and it was a great experience. He walked me through every detail of the vehicle and answered all my questions thoroughly. I highly recommend Rick & the entire staff at Dave Smith Ford.

J. Tonaus

Dec 2, 2014

I have purchased quite a few cars in my life and always dredded going to buy one. But my experiance at Dave Smith Ford is the best I have ever had. They had me driving out in a new Truck in about 3 hours. The last car I bought was a Kia and I was there for 6 hours with them giving me the run around. Dennis the salesman did everything I wanted. Definatly buy there again.

Not A Fan

Nov 29, 2014

I started with this dealership because of convenience - close to my home. I have called the Service Dept several times with no answer. Finally, I asked for the manager regarding the inability to contact anyone in the Service Dpt. I was connected to the "General Manager " he stated there is only one person working in that Dept and was not interested in hearing my complaint and then hung up. I will not do business with Dave Smith Ford again. Part of the contract with my car is service. Appears to be a very poorly manage dealership.

Lynn L "Dave Smith Ultimate Fan!"

Nov 21, 2014

I am extremely happy and pleased with my overall expierence with both my sales person Rick Stroehlein and the Dave Smith crew. They were both knowlegdable and extremely helpful through the buying and financing process. I have and will continue to recommend them to all my friends and associates. I absolutely love my 2014 Ford Taurus and couldnt be happier with both my choice of automobile and dealership!!

JackedUpTruck

Nov 17, 2014

I didn't buy my truck there but I have had it serviced multiple times as well as in the body shop. Each time the customer service has been excellent (especially compared to a certain chevy dealer at transit&como I dealt with for my previous vehicle). The repairs are excellent, the people who work there treat you like a human being and a VALUED customer which is a fairly new experience. They haven't tried to rip me off with useless add-ons. In summary next time I need service my F-150's going to Dave Smith, and if I ever needed a new vehicle before I leave WNY I wouldn't hesitate to buy it from them.

Michael Nowak

Nov 13, 2014

I felt very comfortable. Polite staff and quickly focused on me. Made the process easy.

jackiebny

Nov 11, 2014

I received great service I would recommend Dave Smith ford to my family and friends and I love my 2014 escape

Susan R

Nov 9, 2014

We drove almost an hour to reach Dave Smith Ford. Worth it? You bet! Dave DeNormand was wonderful to work with and knew the Ford Escape inside and out. Took time to go over the entire vehicle with us and answer all our questions. Very comfortable experience. Other employees greeted us on the way through the dealership and appeared eager to make our visit a good one. Then there was Matt Hufnagel, the finance guru (Sales and Leasing Consultant). He worked to find better financing for me then I was able to get through my local credit union. Left with a great car and met people that felt like family. Best car purchasing experience of my life! Note: Before this visit, I had shopped at a dealership close to home. Salespeople were not friendly - barely acknowledged us. Our salesperson did not have knowledge of the Ford Escape and claimed she was a "truck person." Clearly in it for the commission, not a repeat customer.

G. Baker

Oct 30, 2014

Everyone on the Eric Hartz Team was a pleasure to work with and I will highly recommend this dealership to all friends and family! Couldn't have asked for an easier, helpful and professional way to way to make such an important purchase. :)

Terri

Oct 28, 2014

My salesperson was Mack Fogarty. He was personable, informative, and attentive. Glad I made the purchase. Great vehicle!!

Jackie Young

Oct 28, 2014

After searching around at a quite a few dealers where we were never offered any type of service at all, we were getting aggravated but after hearing and seeing your commercial on TV one night. We pulled into the lot and immediately Dennis Stilb came out to see if there was anything he could help us with. Right away we felt at ease, no pressure and very comfortable. We spent time with him explaining what I was looking for, he recommended a test drive in a beautiful Expedition on the lot right in front and of course I fell in love with it. He then spoke to us in length and recommended helping me find something that would be more suitable for me. After looking around, he found the Ford Explorer I wanted, the color and all. Your finance department was very helpful in filling out the paper work and helping us find the best options for our purchase as well. Dennis went out of his way to make sure we were at ease and happy with my choice that my Fiance came back with is son to trade his vehicle in and purchased a Ford Escape. Dave had his hopes on a Truck and had been set on a dodge, Dennis then showed him what pickups were there on the lot and Dave found something even better. We are extremely happy with the service and our purchases there and would HIGHLY recommend your dealer to our family and friends.

Seth Harrison

Oct 24, 2014

I had a great experience at Dave Smith Ford. I was in there last week and was not expecting to buy a new 2014 Ford Edge. However, after Dennis talked with my fiance and I we decided to take a test drive and fell in love with the car. Dave Smith met the number we were looking for and we walked out of the dealership with a new car. Easy transaction. Best experience I have had purchasing a vehicle.

DaveM

Oct 17, 2014

My salesman, Tim Taggart, was great from beginning to end. He gave me the best deal and made the whole purchase very easy. I recommend him to anyone and will probably will buy another car from him in the future David Miller

jennifer

Oct 15, 2014

Leased 2014 fusion at Dave smith ford. My salesman was very helpful .had great customer service.

Brian

Oct 13, 2014

Although I didn't buy a car there, they're prompt when replying to questions.

Takiyah Tinsley

Oct 12, 2014

Tim Taggert Sr. was very hospitable, professional and friendly. He was also very attentive, not just to me and my family, but to other families as well. He explained everything to me and my family pertaining to the car we chose. He also went the extra mile to pick us up and taking us home. He is a very personable person and I would recommend him to everyone.

Dave and Linda H.

Oct 7, 2014

My salesman Mack Fogarty was very informative, friendly and very professional. We have always bought fords and I am happy with my new 2014 FOCUS

jennifer

Oct 7, 2014

Today I leased a Ford fusion at Dave smith.my salesman did a great job and gave very good customer service.

leonard broncato

Oct 2, 2014

ben fisher is a good person to buy a car from. He is eazy to talk to .He also made me comfortable placeing my order.

Kevin w

Oct 1, 2014

Purchase new vehicle in and out less then 2 hours. Awesome sales and financial staff.

Mike satisfied

Sep 25, 2014

Very satisfied with customer service and the salesman was very friendly and knowledgeable about car that I bought.would tell and refer my friends and family

Michael Frys

Sep 23, 2014

I've been a customer at Dave Smith Ford (Al Marone) since 2002. I continue to go back there because they give me the best trade in value and lowest price for a new vehicle. DeShawn Solomon was my salesman and within a matter of minutes I loved the price and the vehicle.

kristenlafalce

Sep 21, 2014

We went in to test drive and purchase a chevy eqinox and everything went really well, we left with the exact car we wanted at a great price. We love it!!!

Disappointed in Dave

Sep 19, 2014

I scheduled my Ford Escape for routine maintenance and to install a remote start. This was something I had looked forward to treating myself with since I bought the car new from Dave Smith's. I arrived and wanted to ask a couple of questions about the starter, since I could not find the info on my own from the website. I thought the mechanic was a bit rude talking to me. Then after being in the waiting room settled in for my estimated 4 hour wait, I was asked if I brought my second key with me. I did not but was told I could return with it. I declined to install that day because I live 30+ miles from the dealership and was not going to make an extra trip. After my maintenance was done, I was told that they actually could install without the second key but would have to buy a new one. I was called twice prior to the appt and was never told to bring the key. They also had missed reminding me that my 15,000 mile check was due until the oil change at 20,000 miles. I will probably be going to Medina or Brockport from now on for dealer service visits

Mike retired

Sep 19, 2014

Very good salesman Jeff all my concerns were met and questions answered.very happy with my car and would recommend them to my friends

Debbie

Sep 16, 2014

I stopped in just looking at used Fusions. I ended up buying a 2012 Fusion and I am very happy with it. Bill Anger was the salesman and he made it very easy and was great to work with and he was not pushy at all!! I got a really great deal and they even pinstriped it for me for free!! I would definitely recommend Dave Smith Ford to my friends & family.

Scott and Susan Washburn

Sep 15, 2014

We just recently leased a 2014 Ford Focus and the salesman was more than willing to work with us to get a deal done for us that we can afford. We love the car.

CindyOK

Sep 13, 2014

I was in no hurry to buy a new car. I was just looking to say what was out there. I spoke with Bill Anger and he was superb. No pressure at all. He took the time to explain everything about my new red Ford Fusion! I especially appreciated the no nonsense approach to price and financing. I told him exactly what I wanted to pay and I ended up paying exactly what I asked! I would encourage anyone to purchase their next vehicle at Dave Smith Ford.

NVC

Sep 8, 2014

Coming from abroad, leasing or purchasing a new vehicle is a very daunting experience, but the people at Dave Smith were excellent throughout the whole process. In particular, Mack, our sales rep was helpful, patient and extremely efficient in getting all the paperwork in place for us. We had all of our (many) questions answered and they offered us a good deal. Many thanks.

patti

Sep 3, 2014

i just purchased my escape and it was a great experience. everyone there was very helpful.

John the "Edge" man

Sep 3, 2014

We recently leased our 3rd car from Dave Smith Ford and it is a pleasure doing so right from the greeter at the front door to our sales associate waving us thru as we leave wi a new car. Every part of the process was exactly the way you want it to be. Friendly, knowledgable people listening to exact what we do and don't want. Never pushy. Very upfront up price with no back and forth games. It was fast and easy - where other places use to be a dread. This is the place where I would send my mother to buy a car - and I did. She bought one and had the same great experience. I would feel comfortable sending anyone to Dave Smith Ford.

Doug and Carol Hake

Aug 27, 2014

We were very impressed with Dave Smith Ford. Our sales consultant Mack Fogarty was a pleasure to work with. He was knowledgeable about the truck we were looking for and because of his confident yet no pressure attitude he made us comfortable in wanting to take a truck for a test drive. Carolyn was very reassuring to us first time leaser that this was a positive way to get us in the truck we have always wanted. Mack, Carolyn and all the staff were just over all fantastic and we have let many know this. Mack also assured this Rochester couple that Buffalo and Dave Smith Ford was the place to purchase our vehicles.

ryanbiggame28

Aug 26, 2014

Awesome service, first time buyer and was a little nervous at first, new car, a lot of money upfront; the whole nine. Mack, came out and greeted me and made sure everything was good from the second we met. I was previously at the dodge dealership down the street and I didn't even have a salesman walk up to me. Mack, let me take the cars I liked for a spin, and then got down to buisness. Dave Smiths finace guy, Matt is awesome. Down to earth guy will tell you how it is, really works to get you the best deal. 24 hours after purchase, will review again every year to keep you updated.From the initial second I was at Dave Smith Ford, it was great looking forward to great things in the future.

Ray from Texas

Aug 22, 2014

Brought car in for recall, while being serviced looked at new Ford Escape. Working with Dennis ended up purchasing new Escape. Entire process was very smooth from sales to finance to delivery. Wanted car licensed out of state, also no problem. Great overall buying experience.

Bruce

Aug 22, 2014

No hard sell, just a very nice experience. Fast and smooth transaction. Thanks.

KEN Z.

Aug 15, 2014

DENNIS WAS GREAT ! NO HARD SELL, YOU CAN TELL THAT THE CUSTOMER IS NUMBER 1 . I WOULD HIGHLY RECOMEND DAVE SMITH FORD TO EVERYONE ! MY WIFE JUST LOVES HER NEW EXPLORER !

Alicen

Aug 14, 2014

I came to the dealership just looking at used cars. I was shown a variety of cars and test drove them with excellent help from Alison Smith. I was looking for some specific things and a week or so later she let me know the exact used Edge I was looking was available. She was so helpful in every aspect and answered all of my questions from finance to car questions. An excellent experience and quality dealership.

MonaLisa

Aug 14, 2014

From the moment I called Dave Smith ford to the day I walked in, the staff were very pleasant, friendly, easy to talk to and all worked together to make me feel comfortable and assuring that I would get the best deal possible. My salesman Terrence McDuffie is awesome. The most impressing part was how everyone worked together and made me feel comfortably just by asking if I need coffee or how I was doing and smiling. I highly recommend Dave Smith Ford! Thank you! I love my car!

Alan

Aug 12, 2014

I purchased a used 2013 Ford Taurus in September 2013. In July 2013 I noticed a noise in the rear of the car and in August I brought it in to the dealer. They told me the back brakes and rotors were worn. I bought the car with 22,800 miles and there is now 30,300 miles. When I bought the car I had assumed the brakes were like new as the car was less than 1 year old. To my surprise the dealer refused to discount the brake job as this was considered wear and tear. I will never use this dealer again and will never recommend them. Brakes should have been checked when I purchased the car. 7,500 miles is not acceptable for brakes to last.

K8tesmom

Aug 11, 2014

Our 2005 escape was being pass down to our 17 year old. Now I needed a new 2014 escape (my 1st new car). Mike in the service dept. was always great to work with threw the years. Easy to get appointments/great work ect..Thats why we went to Dave Smith.LLLOOOOVVVVEEEE my new car. Life is to short to wait 10 years for a car. Matt Roeder sales consultant (they were called salesmen last time I bought a car) was great to work with. Overall very pleased

JC

Aug 10, 2014

The staff at Dave Smith's were very friendly & attentive to my need for a used truck. I got a good number for my trade in & a very good deal on my used truck. Thanks Kevin I will be back!

DJ

Aug 6, 2014

Entire experience was top notch. Salesman Tim Taggart Sr. was fantastic throughout. He even contacted me on his day off to help with my purchase.

Kelly Beamsley

Aug 4, 2014

Being in the military for 20 plus years, I know a thing or two about service. When I came into Dave Smith Ford Dealership for my 90,000 mile service. I felt the Service Department staff member was a little rough around the edges but was quick and effective in getting my vehicle onto the service line I am thinking, Great, they are not wasting my time! The only concern I had was that the 90K service did not come standard with a Spark Plug replacement with the servicing, but cost an additional $133 more. In addition to that, I did not realize a coolant system flush/exchange was not include either Ok, but I can work around that replacement myself. I have been to many Ford Dealerships around the country and the bottom line is Dave Smith Ford lacks Commitment to Service. Maybe another Ford Dealership in the area would have been better. -------------- No Resolution - I just spoke with Alison Smith (Internet Sales Department) to see about fixing this concern. The bottom line was she was unhelpful. --------------- Now after paying the $400 bill, the Dave Smith Ford Dealership offer to wash my vehicle for Free... Sorry, I would not even trust them washing my car. Go somewhere else if you want to be treated right.

Heidi

Aug 4, 2014

My experience was wonderful. Everyone there was extremely helpful and went the extra mile!!! I plan on buying all my vehicles there.

Fred from Williamsville

Aug 3, 2014

Kudos, to Dave Smith Ford for listening to what I was looking for. I purchased a used Ford Explorer with low mileage and just have to tell everyone the buying process was seamless and easy. I don't particularly like buying cars today, but dealing with Tim Taggart at the dealership was actually a pleasant experience. I recommend checking them out and speaking to them about your needs before you go to any other dealership. My son will be needing a car soon and you bet I will be going back to Tim first. Thank you Dave Smith Ford.

Karen E.

Aug 2, 2014

This is the 2nd new car from Dave Smith Ford, great service from this dealer.

Debbie

Jul 28, 2014

As a woman, I dread taking my car in for service because I always feel like I'm going to be taken advantage of. A couple of months ago, I started having major issues with my car. I took it to Dave Smith Ford for repairs. I was told that I would need to leave for my car for a few days. Unfortunately, I did not have any other means of transportation and did not want to have a bill from the auto rental agency and the dealership. I spoke with Mr. Andy Svisco about the needed repairs and the need for a rental car. Mr. Svisco was the most courteous person I have ever met at any dealership. He was so incredibly accomodating and put my mind at ease in regards to the repair bill and the cost of the rental car. He knew I was very upset about having a large bill to pay and making sure I was able to pick up my daughters from school on time. I swore I would never buy another Ford again due to the issues I was having with my car. Mr. Svisco not only changed my mind but I will be sure to buy my next Ford at Dave Smith Ford because of him.

Keith and Kris B.

Jul 23, 2014

Buying a 2011 F150 Super Crew from Dave Smith Ford was a real pleasure for my wife and myself. Both Tim Taggart the used vehicle salesman and Matt in finance were very professional and pleasant to work with. The whole buying experience was smooth from start to finish. These folks know their business and it shows.

Laural

Jul 17, 2014

This was my second vehicle purchased from Dave Smith Ford. Last year I financed a ford fusion for my son and this week I financed a focus for my daughter. Mathew Roeder was our salesman this time around and he was very professional and helpful. The service department is great too. I will go back to Dave Smith when it's time to purchase again!

Laura

Jul 16, 2014

I purchased two cars in the past year for my kids (ages 17 and 19) at Dave Smith Ford. The salesman, Mathew Roeder, was the most recent to help us and he was great to work with and got us the best deal. My son has a fusion and my daughter has a focus and they couldn't be happier with the performance of each one of them! Thank you Dave Smith Ford and Matt Roeder !!!!!!!

KCGreen

Jul 9, 2014

This is my first experience with Dave Smith Ford. My husband and I were looking at used cars on the lot on Sunday evening and on Monday morning I came to the office. Tim Taggart met me at the door and the rest is history. Tim made me feel very comfortable because this is the first time I have purchased a vehicle without my husband. I appreciate the fact that Tim allowed me to ask questions and also allowed me to talk to my husband on the phone while we were doing business. I would recommend Tim as salesmen to anyone. Thank you for a Great Experience!

kendavidson

Jul 9, 2014

FAIR,FASTatFRIENDLY. AS MY PREVIOUS PURCHASE WAS WORKING WITH KEVIN, EVERYTHINGWENT SMOOTHLY FROM THE PRICE NEGOTIATOINS TO INSURANCE PROCESS TO THE PAPERWORK PROCESS TO LEAVING WITH A NEW CAR IN A TIMELY FASHION.

Family of 6

Jun 17, 2014

From Toronto and our van wouldn't drive when we returned to the buffalo airport. Had van towed in and Rob the mechanic stayed late on a Friday afternoon to help diagnose the problem. Larry Hickmott in sales helped us find a hotel for the night and service people shuttled us to the hotel. Ended up fixing the van the next day with Rob answering questions and lending me tools on his day off!! Larry also there to assist with anything else my family needed during our ordeal. Good people willing to help out (at no charge)which made a big difference for my family and I. Will speak with Larry when looking for out next vehicle even if we are from Canada.

Dave and MelissaC.

Jun 17, 2014

Two weeks ago My husband and I went into Dave Smith Ford, we were so impressed with the Ford Escape which we had just purchased 5 months prior at another dealership(that review is not so good)...there was no question that we wanted another one, the vehicle is full of features the foreigns can't match for the price. Totally impressed with the deal we received and couldn't be happier with the Escape Titanium we leased, our Salesman Matt Hufnagel was very professional. He took the time to show us all the My Ford Touch and Sync options in our new vehicle. I would highly recommend Dave Smith Ford and just ask for Matt H. he's an awesome salesman!

Sagnello

Jun 13, 2014

BVery nice experience for a change to purchase a vehicle from a individual with knowledge & nice personality to go along with a auto dealership..

Orest Poliszuk / Jean Ferrari

Jun 9, 2014

We answered an ad for a vehicle and drove in from Webster N.Y. to see the car and Tim Taggert the sales person we spoke with on the phone. We ended up purchasing an entirely different vehicle after Tim showed us a recent trade. Must say that Tim made the car purchase a very nice experience...such that we also purchsed another used vehicle the next day for our son who was leaving for Florida to attend college. The sales experience was such that I can only highly recommend the dealership and Tim in particular to anyone considering a nice clean used vehicle. The selection was great and we were treated excellently. Thanks Tim for making it a great purchase. Hope to see you again sometimes.

Diane Sabo

Jun 7, 2014

We recently bought our 2nd Dave Smith Ford. My husband has a Fusion and I got the Escape. We went back to Kevin Burlingame because he makes it easy and simple and has the best personality. Listened to what I wanted and got me out the door in it and actually had fun doing it. Their Service Dept. is top notch and the car is always clean when you get it back. LOVE the car wash as well. THANKS to everyone at Dave Smith Ford for making us feel welcome when we come in!

Brian Farmer

Jun 7, 2014

This is my second purchase of a Transit Connect at Dave Smith Ford. Both times were easy, stress free, and everything went smoothly. The vehicle was great, just like the first, and service is always excellent as well. I highly recommend Dave Smith Ford. Kevin, Eric and Carolyn all did a great job.

lisahea

Jun 7, 2014

Great to work with Matt he is excellent. Great service. Really on top of things ! I am very satisfied with Matt's work because if it was not for his tenacity I probably would not have gotten my car. Great job Matt !!

Tim B. From NJ

Jun 2, 2014

Back in April 2014 I purchased a 2010 Ford F-350 pick-up from Dave Smith Ford. I dealt with Matt in the new car department. Being from New Jersey I figured this was going to be hard to purchase a vehicle in another state, but Matt came thur like a real gentleman,he put the deal together and in no time at all I had the truck I was looking for,there were some issues in the beginning but Matt took care of them.I would do a deal with Matt again at anytime.

Suzanne

May 28, 2014

John was great. He respected my timeline and got me a great price.

Ron F

May 17, 2014

Sales associate Kevin Burlingame made our purchase of our 2014 Ford Taurus a stress free experience.We communicated via e-mail and he responded to every inquiry in a timely fashion .

Charlie & Geri

May 10, 2014

Allistaire is great at figuring out what we wanted, presenting the deal,and delivering. We bought a 2014 Escape and love it.

Erica

May 7, 2014

Overall I was very satisfied with our salesman. He was very through and answered all of our questions. I was supposed to receive my new vehicle on a Thursday, however I did not receive it until the following Monday, due to 'dealer trade'. I spoke with a manager named Eric on Saturday asking about the reasoning for my vehicle still not being there and he told me about this dealer trade situation. If I had known it were going to be such a troublesome process, I may have gone elsewhere. This manager was also incredibly rude and unhelpful. If it weren't for Alistair's great customer care I would not have gone back to lease my new vehicle with them. Thank you for your time and customer service Al.

TheTodd

May 7, 2014

Bought a used truck and other than the paperwork taking some time but overall it was good.

buyer

May 3, 2014

Easy to deal with, honest people that made the buying experience seem routine. Great customer service.

TracyP

May 1, 2014

I walked in off the street with no appt to test drive a new Fusion. I worked with Allister and he showed me the car, I drove it and loved it! No high pressure sales! I ended up having to wait several weeks before I got back to him because of my husband's travel schedule. He was totally patient. Only called me once. I loved my car buying experience at Dave Smith and have recommended him to my father-in-law. I appreciated not being harassed to get back in to buy a car. The finance piece was also a piece of cake. Easy breezy!

Mary

May 1, 2014

I have never owned a Ford before. I went to Dave Smith Ford with an open mind to see what kind of product Ford had to offer. Kevin (Duce) Burlingame went above and beyond to show me all that Ford had to offer. Kevin is a true professional. Kevin made the process of buying a car a pleasure. Kevin is a true asset to Dave Smith Ford. I purchased a new 2014 Ford Focus and could not be happier with my choice. I would highly recommend Dave Smith Ford and especially Kevin Burlingame to all of my family and friends.

Cathy Brown

Apr 30, 2014

Great customer service, great buying experience...our third time buying/leasing from Dave Smith Auto and would not have returned a second time if we had not been totally satisfied.

Brian

Apr 19, 2014

Tim Taggart was our salesman, and he gave us an excellent car buying experience. I purchased an Explorer and he found me the exact car I wanted, even though he had to get it from another dealership. He made sure that we got it before the end of the month so we could still receive the rebate, and he tracked down the crossbars when they weren't shipped with the vehicle. He was fantastic from start to finish.

Candice Borynski

Apr 17, 2014

Buy services I received were great but the package and repairs to some items that needed service were not good. I purchased the environmental package for my car that I feel is a must in buffalo and was told it took care of the interior and exterior of my vehicle for 5years and you do pay good money for it and do it for all my vehicles. I needed a heated seat, noisey brakes and a driver outside door mirror that was coming loose. I dropped my car off it was gone for about 4days and when I got it back the brakes and seat were fixed and they put 4 drywall screws on the outside of my mirror. At first really didn't notice how terrible it looked cause all snow but they said they did it so it would match the other side they did it before they called me to especially something like that. I assumed had be some type small screws didnt really see. I would used epoxy or something stong not that im going have buy 2new mirrors now cause rust will stain them after time. Also I would not recommend getting uncoat package there cause after 4days when they finally got my car back from subcontractors it was never done and had about 70 miles put on my car. I was offered to drop it off again but do not trust to drop it off again. I have also called many times emailed and personally been for couple hoursbut person in charge of that stuff is far to bisy to get back to me...

Jeff and Tammy

Apr 16, 2014

My wife and I just bought a 2014 Fusion and love it. The buying experience was hassle free and Matt Hufnagel was great. He explained everything to us and was upfront with everything. I have bought cars at Towne, Basil, & Jim Doyle within the past 10 years and this was the best experience we had. We were referred by Dave H. who does the warranty claims for Dave Smith.

Anne H.

Apr 8, 2014

Great customer service & very helpful with the whole buying experience. Definitely will recommend to others & look forward to a continued relationship through the life of my vehicle!!!

April Galbraith

Apr 2, 2014

Customer Service is wonderful. I love the used car I purchased but have had some unfortunate trips back to the dealership.The next day after purchasing my Fushion I heard a noise. I was told to bring it right in. I have now been to Dave Smith Ford 4 times and will be going back a fifth. I'm hoping the problem will be fixed. I understand things happen on cars and sometimes it takes a couple times for a technician to find the problem but when a person works a full time job and has a family, taking your car to be fixed several times interferes with a persons everyday life, not to mention driving to the dealership that is a distance from your home and job. overall I'm grateful for the professionalism from Dave Ford, Nick has been a pleasure and John who sold me the car was very kind, along with the finance department. Please do not take this review to be negative, just a learning tool for future customers. Thank-you

Polly Thoman

Apr 1, 2014

Let me tell you about Dave Smith Ford in Williamsville: 3 years ago, I bought my used car from them, I chose the car that I did because we were told that it carried a "Life time transmission and engine warranty" The rules were that I had to have the oil change done every 5000 miles AT Dave Smith Ford. I did, actually every 4000 or so miles. Well, come to find out, there was never a warranty on the car, the salesman, the slimy, slithering little salesman lied to us about the warranty. SO in speaking with their used sales department last week, and discovering that there never was a warranty, I asked to speak with a supervisor, I had been going to them for 3 years for oil changes (when I could have gone to Midas and paid half the price) . I was told that the supervisor would get back to me,he never did, I called them today and guess what???? The warranty deal is no longer in exsistance, they will not give me any sort of deal on future service, Dave from used car sales was flat out rude to me on the phone and said there is nothing they can do for me. That my dear friends is BAD customer service. My father has bought his last 6 cars there, and will now be looking elsewhere for his next car. Thumbs down for Dave Smith Ford on Transit Rd in WIliamsville, never again will I recommend them for anything

Sandy

Apr 1, 2014

I had a very good experience last weekend at Dave Smith Ford. Larry Hickmott, my Sales and Leasing Consultant made it fun!! No fuss transaction made my trade in/leasing deal a quick one. I recommend searching Larry out for your next vehicle.

Sheila B

Apr 1, 2014

I was shopping for a late model used car for my daughter and had been looking on-line and been to several dealerships. The folks at Dave Smith Ford were a pleasure to work with and were very straightforward about the incentives that were available from Ford for buying a new Focus. Also, they gave me a good price on the new Focus in addition to the discounts from Ford, and took my 14 year old Dodge as a trade-in. I had never been to this dealership before and I felt very comfortable there. I like that they also have a collision shop in addition to the service area, and a car wash. I am very happy with my experience at Dave Smith Ford and I would recommend them. My daughter is very happy about her new Focus!

Tom and Debbie

Mar 21, 2014

We walked in to Dave Smith Ford to lease a Fusion and walked out leasing a Fusion and then Expedition two days later because of the Salesman. Our salesman was Allistaire Hynes and he was a pleasure to work with. He was well informed of the lease deals and gave us exactly what we wanted. We didn't tell Allistaire this but we had ordered a Chevy Suburban from another dealer and was in the process of working out the lease deal. After we had such an excellent experience with Allistaire and the Fusion we decided to talk to him about the Expedition, once again he gave us exactly what we wanted. We are now the proud leasers of a Ford Fusion and Ford Expedition and love them both. Thank You, Allistaire Hynes.

Ron D

Mar 10, 2014

I bought a Fusion here last month. The deal was nice, and everything went smooth. I'm looking forward to a good relationship with the folks at Dave Smith Ford.

Phyllis from Springville

Mar 7, 2014

Just bought this car this week and I love it! Great car, great dealer, good price, salesman was very informative and polite, and also GREAT warranty.

CONNIE SMITH

Mar 6, 2014

I DIDN'T GO TO DAVE SMITH FORD FOR A FREE DINNER TICKET NOR A BAG OF CHIPS. I WENT FOR AN EXCELLENT DEAL, EXCELLENT SERVICE, FRIENDLY PEOPLE (ERIC, RICK AND CAROLYN) AND I RECEIVED ALL OF THIS! THANK YOU DAVE SMITH!!!!!!!!!!!!!!!!! CONNIE SMITH

Maxine Baskervill

Mar 5, 2014

I began searching for a new car because my old car was ten years old, but in great running condition. Time to upgrade. I went to Dave Smith Ford because of a very bad experience with Basil Ford. At that point I was not certain I was willing to commit to any car. Tom Walker, my sales person, was patient, was willing to take time explain the selection process and after buying the car, was patient enough to explain the workings of the features of the car, a ruby red edge. Am loving it. Thanks Tom,

by Gary

Mar 2, 2014

Bought a 2010 f150 in January and had starter problem . It was fixed right away and has been fine since. Excellent service dept. Only hitch was I only received one key from sales dept and was told they will find the second key and call me . Still waiting.

ShirleyV

Mar 1, 2014

I leased a 2012 Ford Fusion 27 months ago. This was the first American-made vehicle I owned since 1982. I'm very impressed with the quality of this vehicle, and its technology can't be matched in the same price range. Dave Smith's sales and service staff always treated me professionally and with courtesy. Time was taken to match my needs with just the right vehicle. Service has been excellent. Fusion required no repairs over 27 months, just routine maintenance. I just leased a 2014 Ford Escape from Dave Smith Ford and have been enjoying it for the past few days. I'm looking forward to another carefree driving experience and am pleased to recommend Dave Smith Ford.

Josh

Feb 28, 2014

My car, snow, ice, front wheel, and a curb met one afternoon and the impact was hard enough to make my steering wheel crooked and made it difficult to control and overall unsafe to drive. I was able to get in before two hours before service closed. I was told that depending on the damage they may not be able to get it repaired same day but that they would take a look and let me know. I was lucky enough to get away with minor damage and they were able to complete repairs before close. I was very impressed with the professionalism of Mike, who I believe is the service writer and the repair that was done. As I was waiting the other customers that were getting regular maintenance seemed to be moving quickly. I would recommend you to visit Dave Smith Ford's service center for both emergency and regular maintenance.

Jill

Feb 25, 2014

I recently leased a new 2014 Ford Explorer from Dave Smith Ford. We told the Kevin Burlingame what we wanted for features & our price range. There were no hassles or run around games as to how to get to an agreeable price. Kevin really listened to us and had great customer service. I love my new Explorer! Thanks Kevin!

pnf44

Feb 22, 2014

I've bought a few cars. This was one of the most forgettable experiences in the last 10 years. MINI bent over backwards with gifts and bling. Chevrolet gave gifts and had us to dinner and dealership tour. Dave Smith Ford did none of this. They didn't even fill the squirts before delivery. I'm disappointed. Even the financing/final sales experience was poor. We received little information about interest rates, finance charges, payment schedule. The woman was friendly enough but I didn't feel the love and respect a sale of that magnitude should receive. I felt rushed. Disappointed.

Michelle

Feb 17, 2014

It's always hard to actually enter a car dealership for the dreaded "game" of buying a car, or at least it's hard for us! We were pleasantly greeted as soon as we entered and directed to Sales Consultant Tom Walker. He understood our wishes to just test drive an Escape and not give us the "hard-sell" because we really were "just looking" and not ready to buy. Tom took the time to explain all the features and allowed us to take a test drive and answered all of our questions without pressuring us to make a decision. After doing our own research and comparisons, we decided to return to Tom and buy the Escape from Dave Smith Ford. We have been extremely happy with our purchase and the service received from Tom and the dealership.

David Zuber

Feb 15, 2014

First time I bought a vehicle from Dave Smith. Will return for my next purchase. Great detail in the selling process. Rick took extra care in our dealing.

MFisher

Feb 11, 2014

This is my fourth vehicle from Dave Smith Ford, starting with a pre-owned Ford Windstar van, then a 2010 Focus, 2012 Fusion, and a 2014 Focus. For all these vehicles, my customer experience was a good one. I worked with Rick Stroehleim for the last 3 and am impressed by his non-pushy style. He listens to the customer and makes the decision easy.

Dan C

Feb 9, 2014

I recently bought a 2012 Fusion from Dave Smith Ford, everything went great and Deuce made sure I got the best deal possible

Candice

Jan 31, 2014

Larry was very good with getting back to me when I was looking to purchase my ford fusion and had the whole thing arranged very same day. I did run into a situation I didnt plan on but matt was able to work every detail out to be sure I would have the car I wanted. A few phone calls later (mostly from me because my other vehicle is in shop and was going have to rent for a week so I thought) he was able to get the whole deal done and I drove home with my car same night. Best sales and finance ever!

Jim

Jan 28, 2014

This was by far the best buying experience I have ever had. Kevin took care of me and made sure that each car I wanted to drive was available and warm. We had to come back and let my wife test drive the vehicles to make sure which was the best for our family. We chose the Ford Escape and it has delivered. The financing service I received from Matt was quick and pleasant. I was also very impressed with Eric and his people skills! My overall experience was outstanding and look forward to dealing with this company again!!

Shelly

Jan 26, 2014

I recently leased my Escape from Dave Smith Ford. My experience was very good. Everything was laid out properly, and I got a good deal. No screaming and yelling, or a lot of the typical nonsense. I prefer to do business close to home, but even though I live up the street, this was my first time at this dealership. I will be back. Thanks!

Tony

Jan 23, 2014

I purchased an 2010 Expedition (used). As part of the purchase, I asked for services rather than price negotiations . The price was fair, but not great. I asked for the car care package in which they under coat the truck to protect from rust. Due to the fact that I have kids I also wanted the inside protected. ( I paid for this.) I went on a family trip. Due to the length of the trip when I came back, I went to get an oil change to make sure I stayed within the warranty. Knowing the mechanic, I asked to check on the undercoating. After looking several minutes, it was concluded that this was not done. Because, this is long winded, I will leave you with this. The interior was also sprayed, yet a kids foot print had to be professional cleaned. Hence, I can only assume they didn't complete the interior processes either. Bottom line, I had to send the the truck back 3x to resolve the problem with the dealership. Finally, I went to use my "bright" head lights only to fine there is a burned out light. How does that pass inspection? Concluding, I know this is sounds petty. However, my point is double check everything before signing. Their word, does not mean anything.

Jose Rivero

Jan 20, 2014

This is the 6th Auto that I ether purchased or leased from John Hannas always completely satisfied.

Margaret/Ford Escape

Jan 4, 2014

I was very pleased with my leasing experience at Dave Smith Ford from start to finish. Rick Stroehlein was great to work with, very helpful and informative.I love my new Ford Escape! I would highly recommend Dave Smith Ford/Rick Stroehlein.

Kim V

Jan 2, 2014

Dan got me into a newer vehicle within a couple of days and I am so impressed with my experience. It was a very smooth transition and his professionalism and personal service was impeccable. I look forward to a continuing relationship with Dave Smith Ford and would definitely refer all my friends to this dealership.

BrendaJ Only Fords

Dec 18, 2013

Buying a car can be an uncomfortable experience, but not at Dave Smith Ford. We did our research online and called to set-up an appointment do test drive the vehicles we were interested in. We were hooked with the first one and Tim made the buying process quick and easy. Tim was not only agreeable to our needs, but went beyond what we expected. We will return for future purchases.

Trisha

Dec 10, 2013

I recently leased a 2014 Focus. This is my second car that I have leased at Dave Smith Ford. Kevin (Duce) Burlingame made the process a pleasure form start to finish. It was very important to me that I get a vehicle with all the options I wanted on it. Kevin went so far as to locate what I wanted in Rochester and have the vehicle brought to Dave Smith Ford so I could see it with it within 2 days. Once I decided to lease the vehicle, Kevin made the process quick and simple. I would highly recommend Kevin and Dave Smith Ford to all of my family and friends.

Fleet vehicle customer

Dec 4, 2013

Experienced very poor customer service. Notified dealership of eminent delivery of fleet vehicle and did not receive a return call. Learned that vehicle was delivered via fleet website. Called to inquire about delivery and did not receive a return call. Called again and arranged to provide paperwork required to complete vehicle registration. Called next day to track progress toward registration and did not receive a return call. Called later (4 PM on day when sales department was open until 8 PM) to learn that registration was complete, but sales person was too busy with "retail customer" to complete delivery (apparently, I was considered a "nuisance customer"). Delivery could not be scheduled for an additional two days although all paperwork had been processed and no other sales person was competent to handle delivery. My wife has purchased from this dealership within the last two years. However, I would only consider purchasing as many vehicles from this dealership as the return phone calls I have received through this delivery process, zero.

Dave,Pleased customer

Nov 28, 2013

Had a few tech questions after purchase, call Nick he answered them all. As for Dan L sales consultant , he was not a high pressure sales person which was great. Tried to work out all my request and managed most of them. The only thing I would do different would be if I was Dave Smith would be is have some light snacks there, not just drinks.

CJMP

Nov 27, 2013

My wife and I recently purchased an Escape from Dave Smith Ford and I couldn't be happier with the experience. Our Sales person, Bill Anthony, was professional, knowledgeable, courteous and down to earth. There was no pressure to buy. Everything was taken care of in a timely manner and pricing/trade in values were very fair. I would definitely use them again and refer them to anyone interested in a ford vehicle. I hope they continue to provide great service form their service dept. if we ever need to bring our truck back for repairs.

Gary and Cindy Z

Nov 25, 2013

My husband and I came into Dave Smith Ford to lease our second car. We had a great experience before and felt confident leasing again. Your salesman, Larry Hickmott, is professional and knowledgeable. We felt confident we were getting the best deal available. We highly recommend Larry and your facility!

kevinburke1023

Nov 25, 2013

I just had service done to my vehicle. The team at Dave Smith Ford seems to know what they're doing. Well done. Thank you for the good service.

Susan Stefano

Nov 23, 2013

In early November I bought a 2013 Ford Edge. I was a little nervous about it because no being on my own I for the first time had to do this all by myself. Not that I couldn't but didn't know where to start. This isn't my first Ford. I have had an explore before and when I got the new Edge I was trading in a 2009 Edge. So I knew what I wanted. After talking to a few of my friends I went in and met Bill Anthony. He made my experience there easier. Less Stressful. I also met Jason once as well as some of the other staff. Everyone was friendly, helpful and happy. (you can be happy at work, that's allowed)? lol I like and trust Fords never had a bad experience with them and now that I was flying solo my confidence is even stronger. I look forward to working with the service department and will stop in and say hi every now and again.

Koho1, Ford Fan

Nov 19, 2013

I am a repeat customer. The previous deal and outstanding service after the sale brought me back again. The dealership did not disappoint!. Knowledgeable sales person, wide variety of choice, straight forward bargaining, easy financing, and quick delivery of my purchase all combined to make this a pleasurable experience.. This dealership is the whole package. Absolutely my Ford dealer for life. I would encourage anyone in the market for a vehicle to make a visit. Much better than deals I was offered at the bigger dealers.

Todd

Nov 15, 2013

I have been a Customer of Dave Smith Ford in the areas of; Sales, Service & Body Shop since the day the doors opened. As with my recent Used Vehicle purchase ~ (2012 Ford Explorer), the level of service was second to none. Sales Management (Eric Hartz), Service Management (Mike Ezzo) & Body Shop (Jay) all go above and beyond what's expected. In need of a New or Used vehicle you wont be disappointed with the attention given by Kevin, Larry or John.

Derrick from Buffalo

Nov 12, 2013

I have been doing my service here for several years. I work with Mike Ezzo, or Nick Yager. they always get me in and out quickly even if I don't have an appointment. It just seems like when I come here, they just do what I need. They don't try to sell me a bunch of stuff I don't need. If they see something during an inspection, they will tell me about it, and maybe just tell me to keep an eye on it. Maybe it's not a repair to get nervous about now, but might want to keep in the back of my head until next time. I appreciate that type of advice. I like to come here because of the nice people here at the dealership!

Don M

Nov 9, 2013

Installed aftermarket remanufactured Napa brake caliper without my consent. Had to leave vehicle overnight because the part was not available. When picking up I ASKED if this was a "Ford" part which you would assume...I'm at a Ford dealer. Only then was I told it was not. Voicing my displeasure with the service manager, HE got upset and said "what do you want me to do for you?" Turns out the brake caliper was not the problem and trying to reschedule seems to be a problem now. "Tom" in service said he would get back to me. That was Tues.Nov 5th. Today is Sat.Nov 9th. Still waiting. Nice way to do business. Are they charging Ford prices for aftermarket parts???

Jenn

Nov 7, 2013

Drove in from Rochester to see a car advertised online that seemed to fit my needs. No pressure sales, considerate staff and Bill Anger was a pleasure to work with. They helped with the financing and I walked away with a new car that I love I would recommend them to anyone and have. Thank you, Dave Smith Ford and especially Bill Anger for making my car buying experience easy!

Tanya

Nov 7, 2013

I didn't feel pressured. I wasn't bothered with harassing phone calls. Service was personal, friendly, helpful and relaxed, not pushy. Also, I did a lot of research and found comparable cars at other dealers cost more. Dave Smith Ford also offers good warrantees.

Ryan Eberlin

Nov 5, 2013

My wife and I recently bought a used F150 from Larry. He went above and beyond to close the deal on a Saturday, driving us to the bank and DMV. We live three hours away and I will make the drive again to do business with Larry. He will be the first person I call when I need my next auto. The best customer service I have ever received.

John from Cheektowaga

Oct 28, 2013

My wife and I have leased 3 different vehicles from this dealership, and I have referred several of my family in to them. We have always gotten taken care of very well, and we have always gotten the deal we were looking for. I like to do business here because we have gotten to know the managers, and the sales staff. They are nice people, and always try to get you the car you want. I would ABSOLUTELY recommend this dealership to my friends and family because they pay me a finders fee when I send someone in to buy a vehicle.

Cherie Uebelhoer

Oct 28, 2013

This is my 2nd deal at Dave Smith Ford and it was a pleasant, easy experience. No hard sells, great staff and they had the vehicle I wanted. Dave DeNormand was great! He explained everything and was a pleasure to work with.Carolyn Watts is a wonderful person and nice to talk to. Everyone at this dealership are always pleasant. Nick in the service department is the best!! I would definitely recommend everyone to buy or lease there.

Johncheektowaga1

Oct 28, 2013

My wife and I just finished our third vehicle purchase from Dave Smith Ford. We have gotten to know them very well over the past 5 years, and have referred many of our family and friends in to see them. Some have done business with them and others have not. We appreciate the relationship we have started because it now is very easy to get into a new car without even coming in to the dealership. We do all of our service with them, and I would HIGHLY recommend anyone who is in the market for a new Ford to go and check them out. Prices are always competitive, but you can't beat the personal service!!!!

Eleanor Catalano

Oct 26, 2013

Invoice 117214 Brought car in for oil change and Rotate tires.Sept.30,2013 at 8244 miles now has 8394 miles Under C Multi Point Inspection GBATT Battery checked Battery OK at this time Car would not start Oct.26,2013 Terminal CORRODED very very bad Even if had just started how could they not notice this?????

Mickey the Bull

Oct 26, 2013

Kevin "The Deuce" Burlingame set us up with a great new 2013 Ford Focus. The entire process was excellent. See Deuce, he is a terrific and attentive salesman. AAAAA+++++

Ryprze

Sep 11, 2013

I just recently bought a 2013 F150 XLT from Dave smith ford. This is the 3rd vehicle I have purchased from them. Each time working with Wayne and Larry. They provided excellent service with a no hassle sale. I knew what I wanted and they were able to work with me to get me in my truck of choice.

AmandaAnnDro

Sep 9, 2013

Mr. Hickmott was wonderful. He was very helpful in helping me find the right vehicle to meet my needs. He was very thorough, knowledgeable, and he explained everything. Overall it was an outstanding experience and I would revisit Dave Smith Ford and purchase another car from Larry.

Eric W. Miller

Sep 6, 2013

This is was our fourth vehicle purchase from DSF. As usual, we dealt with Kevin (Deuce) Burlingame and he was attentive to our needs and found the exact vehicles we wanted. The process was quick and we left happy. Any issues we had post-purchase Deuce has responded to. You can't go wrong with Deuce and Dave Smith Ford.

jeff

Aug 26, 2013

Dave (owner) and Matt (sales) made process easy, affordable. Very pleased!

cindymac2013

Aug 13, 2013

This is the third car I have bought from Dave Smith Ford. I love my new Ford Mustang! John Hanas made the transition from my former Mustang to my new one seamless.

Happy Customer

Aug 11, 2013

My husband and I were ready to purchase a new car, and we had some ideas about features we both liked. But, we didn't quite know what make or model we wanted to purchase. Allistaire was excellent in showing us the different vehicles, without pressuring us to test drive. Once we narrowed it down to a couple vehicles we liked, we took a test drive, and he gave us all of the financial information we needed upfront to help us make our decision. Again, he was able to recognize that we were serious car buyers, but that we needed a day or two to make our decision, so he did not pressure us. Yet, when we were ready, he made himself available at our convenience. Our experience with Allistaire made the process very painless and we were very happy to purchase a vehicle from him!

Stacy

Aug 6, 2013

Tom Walker made my experience fun and enjoyable! He searched out the best explorer to meet my needs and we worked through the pricing together! All the while, my 21 month old and 4 year old socialized with other staff members. My oldest asks, I like those those people, can we go back and hang out?! For anyone that has children and is buying a vehicle, you know how stressful it can be. This was the opposite experience!

ashleedodd

Aug 6, 2013

John was phenomenal. He kept up with everything we were looking for and stayed on the ball until he got us into the perfect Explorer.

Kelley W.

Jul 23, 2013

We recently leased two new cars from Dave smith ford. We worked with Kevin Burlingame. He provided excellent service, communication and added to our overall experience. We will definitely be coming back to Kevin in the future. Thanks!

neveragainnoway

Jul 19, 2013

In brief, vehicle was agreed upon at $15,500 including tax, tag, title. This is all documented via numerous emails. Sales associated told me his GM approved this and that I could come by anytime to complete the paperwork. My bank agreed to finance the vehicle. I went to the dealership with my finance paperwork in hand and called the sales associate. He stated he was not in and that I could come in on Saturday. He then stated he was "unsure" if was asking about a 2008 Ford Edge or a 2012 Ford Edge. All contact between was solely about a 2012 Ford Edge, and the link to the vehicle's web page was provided when starting our negotiations in my first email. He said he would have to talk to his GM. I called the GM and he reported no knowledge of this, would call Chuck, and get back to me. The vehicle has since been removed from their website (as of this AM) and my calls not been returned.Very poor customer service, deceitful, and an attempt at bait & switch practices.

Shiela

Jul 9, 2013

Nice Experience buying a car here. The entire staff seems to be genuinely happy to work there. The process went smooth, and was very straight forward. There were no surprises. Based on my experience, I would buy here again.

Gabrielle Lasota

Jul 1, 2013

I recently leased a 2013 Ford Fusion, Kevin Burlingame did an amazing job and was a big help. I will be recommending him to family and friends in the future.

gabriellelasota

Jul 1, 2013

I leased a 2013 Ford Fusion and worked with Kevin Burlingame - who was extremely helpful and courteous throughout the entire process. I would highly recommend him to any potential buyers and will be visiting him again in the future.

F150 buyer

Jun 27, 2013

Went to a few other dealers looking for a good Price on an F150. Found the best Deal at Dave Smith Ford. Purchased it that night and took it home with me. I moved to the area last year and have been doing my maintenance on my trucks there. There Service department is the best and nicest i have ever been to. If looking for a vehicle go here and ask for Allistaire Hynes

Garry

Jun 23, 2013

I have been a Dodge owner for the last 18 years and decided to look at the Ford F150. I was able to work out a fair deal with Larry Hickmott and most important to me is my time. Larry respected my time and I was able to shop on my terms which made the buying process easy for me.

Not a Fan

Jun 19, 2013

Your Customer service is appalling. Your service department treats women with a demeaning attitude(Honey and Doll). You do not back your work and forget that when a transmission fails at 43,000 miles and again at 46,000- you need to hold your service department accountable, not attempt to get thousands of dollars out of the consumer and tell them to pay to tow their truck home and wait till they could afford to fix it. These are covered by the 12 month/12,00 mile warranty and you could be sued for that(lemon law). Ford has failed to do a recall on 2010-2012 F 150 transmission failures (400,000 trucks may be at risk). You let my truck sit there for 5 days, I contacted corporate and they wanted to put me in a new truck. No thanks- I just paid off this "Dead Truck" this month! It was worth paying the 99.00 for you to just "look" at it and say it wasn't our work- It's just a coincidence that something else broke and guess what you're responsible! Thanks for the humanity check and also for allowing the Chevy Rep to pick up my truck!

Zim

Jun 18, 2013

Recently went there requesting a new Fusion with fairly specific options. When looking for this car, we found only one and it was in Ohio. Went through the process and they sent someone out to get the car. Only problem, was the dealer in Ohio failed to tell them of the excessive mileage on this car. Dave Smith Ford rejected to take this car (Thank you). Only problem, this was the only car with my options in the area. Dan and the dealership ended up finding a Fusion with my options, and an upgraded engine. They ended up covering almost all of the cost of the upgraded engine to get me my car. Dan was great, and straightforward with things. Things were relaxed, and no pressure.

Tee

Jun 18, 2013

I just moved from New Haven, CT. The dealership provide me a ride from the airport to pick up a car. They made my life so comfortable and provide a great service !

Zimm

Jun 18, 2013

Recently went there requesting a new Fusion with fairly specific options. When looking for this car, we found only one and it was in Ohio. Went through the process and they sent someone out to get the car. Only problem, was the dealer in Ohio failed to tell them of the excessive mileage on this car. Dave Smith Ford rejected to take this car (Thank you). Only problem, this was the only car with my options in the area.Dan and the dealership ended up finding a Fusion with my options, and an upgraded engine. They ended up covering almost all of the cost of the upgraded engine to get me my car. Dan was great, and straightforward with things. Things were relaxed, and no pressure.

Ct532

Jun 6, 2013

Deuce and Dave Smith Ford were amazing in getting my deal done !!! I recieved top dollar for my trade and was treated fantastic !!Highly recommended !!!!

tracy

Jun 4, 2013

I just bought a new Ford Fusion from Dave Smith Ford. I was impressed, and the entire process could not have been any easier. I love the looks of the new Fusion. I think it looks like one of the fancier European models!

LorraineLogan

Jun 4, 2013

I thought that the after experience would be the same as the inital visit. I bought a warranty to keep the bills low for repairs 2007 Subaru; little did i know I was suckered. The time i bought the car they said they did a ( ??) Point inspection on the vehicle and in 30day the sway bar links had to be replaced. Then I smelt burning and they said it was a 500 dollar job warranty picked up still smelt like it was burning. Should have learned a dealership knows only what the carry so i was at the wrong place with Subaru problems!!!they suggested I take it to the Subaru dealer and 2 times work done no warranty. They just sold a vehicle the heck with quality. Tried to get warranty cancelled and they charged me 600 for a 500 job in less than a year. If a ford you seek maybe, but if its a foreign or used car stay away they are all about the money!!! Not customer.

Brian

Jun 3, 2013

Very friendly and helpful!!! I would definitely buy another car from Dave Smith Ford!!

Tina

Jun 3, 2013

Overall, I've had great experiences with Dave Smith Ford. I'd certainly recommend them to anyone.

happycustomer

Jun 1, 2013

Awesome dealership. I've got a used car from them and every time I went back there they made me happy.

mustangohfive

Jun 1, 2013

I've got a 2005 Mustang from them. They were so friendly (especially Randall) and the buying process was so much fun. A couple days after I picked up the car, Randall called me personally and asked me if I'm happy with the car. Service changed the battery with no charge, I haven't paid anything to the service since I've got the car. Great dealership!

doublec91

May 25, 2013

Everyone at the dealership was very friendly and willing to help as soon as I walked in the door. Allistaire made the whole process very easy and every step was explained along the way. He thoroughly explained all of the features of the car and was able to answer any questions that I had. This was the first car that I purchased and it was a great first experience.

NewF150Owner

May 13, 2013

Kevin Burlingame was very helpful in my decision to lease. He let me ask any question i wanted and answered them fully. I will be a return customer.

aziolo

May 5, 2013

Everyone at the dealership was very friendly and personable the whole way through the process. They did not try to pull any sales gimmicks or tricks which I really appreciated and made the process fun. They gave me a reasonable amount for my trade in right off the bat as well as dropped the price on the sticker of the car without a fuss. I received more on my trade in than I was expecting as well as paid less on new car than I was anticipating to have to pay. My salesman was very nice and engaging in conversations. He explained the cost of the vehicle and the trade in clearly which made it easy. This is unlike other dealerships that I have been to. I would definitely recommend going to Dave Smith Ford for a new vehicle purchase.

Mary O

May 3, 2013

Kevin Burlingame was very helpful in my decision to lease. He gave me all the information I needed to know, and answered all of my questions. I will be a return customer.

Paul C.

Apr 30, 2013

I purchased a 2013 Escape and could not be happier with the vehicle and the buying experience at Dave Smith Ford. Allistaire Hynes answered my many questions concerning the features and was very helpful and knowledgeable.

rloonw56

Apr 28, 2013

We truly weren't planning on buying a new truck just playing the numbers to see what was out there and what we could get on a deal. Matt was the determining factor in our purchase. He treated us so well during our visit and made sure we were happy with all aspects of the deal. We were amazed that we could upgrade to a truck that was rated to tow our 5th wheel with just a small adjustment to our budget. He is a true asset to the Dave Smith dealership and is great at what he does.

AlbertHuntz

Apr 25, 2013

We just happened to pick Dave Smith by chance. We were interested in the Ford Escape and this dealership was the closest to us. We were very satisfied with the way Larry handled us and of course we bought the car. We love it.

George D

Apr 16, 2013

Just leased a new vehicle from these folks. Everything was quite easy from the beginning to the end. I would recommend this dealership.

Jennifer

Apr 16, 2013

My parents, brother, and I all recently had the opportunity to work with John on car purchases and he could not have been more helpful or accommodating. Our customer service was excellent from start to finish!

Jemcguire

Apr 10, 2013

I walked into the dealership myself and was greeted immediately by a very lovely woman who spoke to be briefly and then called John Hana's over to me. I had always purchased vehicles from a friend who's dealership closed. John made me feel very comfortable immediately. He showed me all the cars I was interested in, we took the Fiesta out for a ride and I was hooked. I did get the fiesta and was pleased with my trade and my lease price. I would highly recommend Dave smith and would highly recommend John without reservation. He didn't pressure me and made me confident with my decision. He took care of contacting the DMV, my insurance company and Wells Fargo who I had the loan with my trade. He did everything for me! I came back to the dealership an hour and half later and drove off in my brand new Fiesta. I love this car! Thank you John for making my experience so easy and pleasant! AAAA++++ experience!

jdk

Apr 8, 2013

i will never go to another ford dealer... DAVE SMITH ford rocks!!!

Dennis B

Mar 19, 2013

Friendly service and very informative when buying. Offer class to help understand all the new updates. Have used the service dept. in past and always had a good experience. I expect the same with my new vehicle.

Mustang GT owner

Mar 13, 2013

Very friendly, and worked hard to work out a deal. They will get you in the car that you want.

Lindalew

Mar 10, 2013

Just leased our new Ford Escape - it was very easy and speedy! Everyone was very helpful and we enjoyed the experience.

Dave Smith Fan!

Mar 9, 2013

Just leased a vehicle from Dave Smith...this is my second from them and I will always go back! They provide great service and make the process super easy!

Jason

Mar 9, 2013

I stopped at quite a few of different dealers before i went to dave smith ford. I live quite a distance away and looked at dealers close to me. The dealerships close to me were a disappointment when trying to do a purchase. I talked to the salesman over the phone pretty much did the whole deal in one night went next day and drove away in a new truck. These guys were great not pushy and promised me a deal and came through. I would recommend this dealership to anyone looking for a great experience. Top notch dealership. Thank you Dave Smith sales team.

Thaddeus and Mary Kolankowski

Feb 20, 2013

We found it to be an enjoyable experience. The salesman was very knowledgeable, helpful and friendly. He wasn't pushy, which would have made us go elsewhere. We really were going to go other places but didn't need to. We are happy with our Ford vehicle. Thanks Dave Smith Ford.

Joan, WilliamsvilleNY

Feb 19, 2013

Very friendly from the greeter, salesman, manager,to the finance person. Salesman was friendly, very knowledgable and very informative. No rushing or high pressure tactics.

Eddie

Feb 15, 2013

Great experience! Felt welcome, not over whelmed or pressured. Definitely will buy next vehicle from Dave Smith Ford.

bluepsd

Feb 6, 2013

I had a poor running 7.3 powerstroke; the truck was missing, bucking, shaking. I brought it in to have the truck diagnosed by a (hopefully) knowledgeable ford diesel tech. I asked the service writer whether or not their diesel tech was good and had experience w/ the 7.3 diesel; I did not want to waste my money or throw parts at a problem. I was assured by service writer "Mike" that they had a good diesel tech and he knew the 7.3 diesel engine. After $$400+ spent on diagnostics (which I would have been fine with had they fount the problem) and several incorrect diagnoses that they (to their credit) called me back and let me know were not correct (except for bad ecm which they claimed died randomly as soon as they tried to read codes - cost me $300), they ran out of Ideas and wanted to keep my truck longer. They claimed (incorrectly, according to affidavit from my initial purchase dealership in missouri) that they couldn't read any other codes or do any more diagnostics until they fixed two irrelevant faults in the ECM. These codes were a waste-gate selinoid fault and an exhaust back-pressure sensor fault. I told them those things had been disconnected for years and are irrelevent to the problem I'm having. I told them at this time that I didn't want them to continue and I would pick up my truck. I had intended to take it to a different (hopefully more competent) diesel mechanic who has years of experience with the 7.3 in Ford Trucks. Before I did this however, I decided to check a few things myself as I had some time that evening. FIRST thing I checked was my fuel pressure with a cheap ($5) gauge and then looked in my fuel filter housing to see how fast it would fill up w/ fuel - turns out, NOT very! The gauge I bought was reading around 15psi when the key was initially turned on, but after the truck ran for a minute or two dropped to below 7 psi; this is when the truck started bucking and missing. I replaced the fuel pump w/ a brand new NAPA pump (less than $180 part) and my truck runs like new - all the problems have been solved.When I called service writer Mike about the solution and my disapointment - he fed me a load of nonsense and untruths about fuel pressure unable to be checked because of two other faults in ECM - my initial sales dealership in missouri (the head service manager) told me this wasn't true and that fuel pressure and other tests could be run. Mike was making things up to excuse the poor knowledge and diagnostic ability of his staff and himself. This service department is NOT to be trusted on any diagnostic work - especially on diesel trucks. Their customer service when confronted with the facts was abysmal and they had no interest in making this "right" or keeping me as a customer (I have frequented this dealership for minor service for the last few years). I will strongly recommend against using this service department or dealership until at least some attempt at better customer service is made; I understand techs can screw up or misdiagnose, or may just not be up to snuff, however, how they handled their failure with me, the customer, was awfull. GRADE: F

JERRY

Jan 8, 2013

BUYING A CAR HERE WAS THE BEST MOVE I MADE IT WAS SO EASY NO BULL AND THEY ARE VERY ACCOMMODATING WILL BUY MY NEXT VEHICLE HERE AS WELL

kcarocci

Nov 28, 2012

Dave Smith Ford is a very accomodating dealership everyone is very knowledgeable with the vehicles they are selling. They are very polite and I had my new Explorer within 2 hours from the time I walked in the door. Other dealerships I visted the salespersons were very pushy and arrogant but not Dave Smith employees they made me feel very comfortable with the purchase I was making.They made sure I was making the right choice for my needs in a vehicle. Thank you Dave Smith, Eric and Kevin you all made my visit an enjoyable purchase. I highly recommend your dealearship to anyone looking for a new or used vehicle. My cousin recently purchased a used vehicle and she was very pleased with your service. You are a "KEEN" dealership.. Knowledgeable Experts Efficient Nice....

Zayne A

Nov 18, 2012

I went in from an add online, and I had emailed a cpl time. John M, got back to be in a timely manner. They actually gave me a ball park figure on my cars trade value, and in person we achieved the same value! They worked well with me, because I needed to wait about 10 days for my refi to finish on my home.. pulled my credit and took care of it the following day! Only SLIGHT issue I had was the contract had a $500 error in the dealers favor, but i reviewed it and was corrected!... I had a very easy transaction, and i found the dealership and the people easy to deal with. I would refer anyone that wanted a nice low pressure sale.

Marcus

Oct 15, 2012

I just picked up a brand new 2013 Escape. The buying process was easy and smooth. No hassle here. Started it on the internet, and had good communication the entire time. No letdowns. Check them out.

Monica

Aug 14, 2012

Recently I had to take my 2006 Fusion in to the dealership for a recall. Since the dealership that I bought the car from is now gone, I googled to see where to take my car. I took it to Dave Smith Ford in Williamsville because they had some positive reviews. While my car was in for the recall, they asked me if I would like to take advantage of some of the other discounted services that they had at the time. I should say that I usually take my car to the quick lube down the street, so I was surprised at how reasonable the prices were at the dealership. Usually the dealer's prices are alot higher. I was able to get the recall done quickly, and I also had the "works " package done. My car was done right, and they also gave me a voucher for a car wash. I was out the door for under $50 and I know that my car was done right. Check out this dealership because they are nice people and will treat you right!

Paulm45

Aug 9, 2012

While enroute from Michigan to New Hampshire My ford F150 broke down in Portland NY on Rt90. The water pump and belt let go. The AAA driver recommended Dave Smith Ford for the repairs. Very glad he did. The mishap occured on Saturday evening after the service department closed and the vehicle was left in their lot for the weekend (no storage charge). On Monday I contacted the Service department and they informed me that they were aware of my vehicle and would contact me promptly after assessing the situation. I was contacted about 2 hours later with a diagnose of the repairs and a price. The work was completed the same day and arraingments were made to pick up the vehicle on Wednesday. The service department provided me with a pick at the airport even giving me the driver's(Brad)cell phone to notify him when I arrived. Breaking down on the road in an unfamiliar area can be very frustrating. Dave Smith Ford and his employees made this situation a little easier to handle. I would recommend this dealership to anyone traveling over the road that is in need or repairs.Paul M.

Sharon

Aug 1, 2012

I just leased a new 2012 Escape from Dave Smith Ford. I had a good experience. I shopped all over for a new 2012 Escape and these guys had the only ones left. The deal was pretty straight forward so not much back and forth. I will go back when my lease is up in 2 years.

Angela

Jul 23, 2012

I was recently in the market for a car. I was in the market for a used car. I did lots of research online. I got my list of cars down to a few. I liked the new Ford Focus, and also the new Honda Civic. I located several vehicles in the Buffalo area. I went to a Honda dealer, and was unimpressed with the salesperson. The guy I talked to really didn't seem interested in what I wanted. He actually asked me what my credit score was!!! Are you kidding me?!? I left. I knew the Ford dealership on Transit Road had a few decent looking used Focuses, so I went over to check them out. The guy I talked to (John Martinek) was nice, and polite. He didn't ask me too much about money. He just seemed like he wanted to help me find a car that I would like. Very refreshing. We drove several used cars, and ultimatele I ended up buying a 2012 Ford Focus. It is a really nice car. I paid around $15000 plus tax. I did my research on the prices so I thought that this was a good deal for me. Bottom line, If you're in the market for a new Ford, check out Dave Smith Ford. they seem nice, and the car I ended up with was a good value.

tommy

Jul 18, 2012

I have been doing my oil changes here for a couple years now. I like the service guys. the prices area about the same as AAA so I would rather do it at the dealership. Last time in I saw Dave Smith joking around with some customers. It was nice to see the owner mixing it up with the customers. I am glad to give them a good rating for that.

printerman

May 10, 2012

I have been in business for 38 years and I have dealt with many people in that time. My experience in business has taught me who good service people are! After meeting Larry Hickmont, Sales Consultant, I felt very comfortable working with him. Larry was honest right from our first meeting. He gave me an estimate for my Ford F150 that beat the other two major dealers in the area right from the start without having to do any horse trading! He also answered ALL my questions clearly and understandably. The other two other major dealers I visited in the area both gave me the feeling that I was not getting the best deal I could from them. After I drove out with my new truck Dave Smith Ford called me to tell be that an error was made in my purchase price and I was overcharged $1,000 for my truck. They reimbursed me. This might have gone unnoticed with all the paperwork you must sign and all the figures to read buying your new vehicle. Even being in business for many years doesn't give enough experience to see everything and when you are siging all your papers when buying your new vehicle and you are in a "mode of excitement"! PLEASE all know that the staff at Dave Smith Ford are truly professional people!I LOVE MY FORD F150 King Ranch! THANK YOU DAVE SMITH FORD!

FusionGirl430

May 3, 2012

Bought a used car there previously and went in to test drive a used Mazda, but left with a brand new 2012 Ford Fusion SEL!!!! Larry Hickmott went out of his way to make sure I was able to lease a brand new, fully loaded car at an affordable price with all the perks! I highly recommend him for anyone looking for a new or used car.

abschmenkee

Apr 25, 2012

I had just been involved in an accident with my '01 Caravan, other party's fault, and I have been dealing with a lot of hassle on their side of getting my losses compensated.I stop at Dave Smith Ford one rainy Saturday, and immediately, a sales rep is out there, asking us my price-range, what sort of vehicle I was looking for. Within a short while, he had toured the vehicles within my meager buying power, and I was shown the one! A lightly used 2005 Buick LeSabre with unbelievably low mileage, great mpg, fantastic condition, and a great lifetime powertrain warranty. The sales rep was knowledgeable about the history and the reliability of the vehicle. It was tempting, but I continued to shop around at several more dealers. I had nothing but inexperienced, indignant, or ignorant sales reps that got me no-where closer to closing in on any worthy vehicles. I was going to go to a few more used-car lots, but I was sure that this car at Dave Smith Ford was the only great deal out in this market!The purchase of the vehicle went swiftly, and I've had the best dealer experience in my life. I just wish that other dealers could operate in the same manner, reliable cars, honest prices, and great customer service, but if that happened, then Dave Smith Ford may end up with less business!Dave Smith Ford: Honest, customer satisfaction oriented, The BEST!

FusionGal09

Dec 9, 2011

Saw an add on cars.com for a 2009 Ford Fusion and called to make an appointment to test drive the car. Upon calling, Larry Hickmott answered, and was waiting at the door ready to greet us even before we set foot into the dealership. We had no previous expectations of coming home with a car, but to our surprise, we bought the car within a few hours, traded in an old, high mileage van, and found out the car was covered under a lifetime power-train warranty. Larry patiently answered all our questions and explained all the details without beating around the bush. The driver door handle had a crack in it which was discovered the next day and Larry took care of everything, placed an order for the part and had it replaced. Furthermore, due to some errors in the paperwork, some papers had to be resigned with the correct information for which Larry came to us at our convenience. Larry has been phenomenal throughout this entire experience! I HIGHLY recommend him and Dave Smith Ford!

christina54

Dec 1, 2011

We recently purchased a brand new Ford Escape from Kevin B aka Duce; in the past 11 years we have bought 9 vehicles and that's no lie as my husband loves cars. Kevin was by far the nicest dealer that we have dealt with in a long time, he called when he said he was going to, followed up on the things that he said he would, and the best part was the Escape is a terrific car. When it is time for another car we will be heading back to Dave Smith Ford and Kevin.

britty099

Nov 15, 2011

I had an awesome experience at Dave Smith Ford this week! I walked in not expecting to find what I wanted.. However I found exactly what I wanted and actually drove home with a brand new Ford Focus that I decided to lease that day. It is an awesome car.. I love it! Its great on gas, its cute, the color I wanted, and most importantly I got it for a price I can afford! The service from the sales team at the dealership was top of the line. The salesman who I was fortunate enough to have take care of me, Kevin Burlingame was great! He was friendly and honest and dedicated to getting me the exact car I wanted at the best deals possible. I walked in told him what I was looking for and with in 15 minutes he pulled up the exact car I was looking for and I was sold! No more looking around at other dealerships.. Dave Smith Ford had exactly what I was looking for! Kevin was so patient and determined to find me a price and package that works for me! You can tell that the members of the Dave Smith Ford strive to make their customers happy and satisfied! I strongly encourage anyone looking for a new or used car to visit this dealership. I was more than satisfied and im sure you will be too!

POPCORN5

Nov 6, 2011

I attended this dealership on November 5/2011 with coupon in hand to have my front and rear brakes changed on my 2007 Ford Focus S/W. It had been 60,000 miles since the front brakes and rotors had been replaced. The rear brakes had never been replaced and the car has over 100,000 miles on it. I dealt with Mike Krywcun the service rep who quickly had the car inspected by a mechanic. To my surprise!! I was called out to have a look and advised that I still had approx. 40,000 more miles to go before I needed brakes, front and back. I give the mechanic and Mike 5 stars for honesty and integrity. They could have just gone ahead and replaced the brakes and I would have not been the wiser. Both the mechanic and Mike were a pleasure to deal with. I was charged $30.00 for the inspection which gave me great peace of mind that my brakes were fine. I would recommend this dealership to everyone, honest and reasonable. A great big THANKYOU!!!!

mac444

Nov 2, 2011

took 2002 excusion in for inop. p/door locks,785 dollars later. vehicle parked in my driveway for 3 days locks inop. locks came back,drove to virginia, sat for 2 days locks inop. locks came back.took back to dealer,vehicle malfuctioned for them,they have had it for a week no repair in sight, spoke to them today no solid ansewer,tech had a bad attiude as he tossed keys to manager,i am an ex ford dealer tech and understand some of this, but with all the tech networks on the internet i am sure this not the only time this has happened. i have 5 fords in my driveways and was looking for ford shop for repairs i could not do. if this ever gets corrected i will never step foot in this dealer again.

Neo420

Oct 31, 2011

Kevin was extremely proficient, very friendly, and helped me out when I was in dire need of a new car with no money to put down, I have never been happier with any car I've ever owned, I'm only 27 and this will be my 7th vehicle, I would recommend Kevin a.k.a Deuce and Dave smith ford to anyone and everyone, and their warranty program can't be beat, I finally have the piece of mind no other dealer out there could give me. Thanks again Deuce!!!!!

beckyjw

Oct 8, 2011

I have bought several new vehicles over the past 50 years. I can say You don't have to be concerend about competition, you are the competition.Your salesman JIM OTIS was the best of the very best in understanding a customers needs. He explained in great detail why & what we should purchase. He was right on with every phase of the transaction.It's pleasure to finally find a dealer & salesman that is honest and reliable to their customers.Thank youBecky & Les Wright

Tom Degen

Sep 29, 2011

Be very carefulWe agreed to the price and terms of the deal and they took my deposit. The next day when I went to pick up the vehicle, as we were going through the contract I realized they changed the the term of the lease and it was going to cost me an additional $2000.I should have know this was going to happen - during negotiations every time I asked for the price in writing, they came up with a ridiculous story that the deal is written on a copywritten form and it would be illegal to give me a copy.After talking to other people I found out that they had the same experience. They agreed to the price on a 48 month loan and after signing all the papers they found out it had been changed to a 60 month loan.

johnnyh4321

Sep 4, 2011

What a great experience at Dave Smith Ford. Larry got me a great deal on a car I didn't think I could afford. I bought a new Fusion and I love it!

onidrom

Jun 22, 2011

Great Dealership!!! Friendly Sales Staff!!! Highly Recommend!!! Sales staff work with you to obtain price you want to be at. Will refer others to dealership!

Simbart

Jun 4, 2011

I was very happy with the dealership as soon as I walked in. Everyone was very friendly and helpful. Although I didn't get exactly what I was looking for because of stock issues, I'm happy with the final result.

rdftrain

Mar 20, 2011

I had a really great experience dealing with Jim Otis and Dave Smith Ford. From the first time I met Jim at the Clarence Market he was knowledgeable, friendly and helpful. I told him when I met him in October 2010 that I was not likely to purchase a car until the end of February 2011. There was no pressure as I returned to the showroom for a test drive and several more visits just to look at the car. I also visited several other dealers, but I was most impressed with the way I was treated at Dave Smith Ford. I purchased the new Ford that I wanted on March 18, 2011 and I am very pleased with both the car and Dave Smith Ford. If you are in the market for a new car I would certainly recommend Dave Smith Ford and Jim Otis.

aernst

Mar 19, 2011

We enjoyed our experience at Dave Smith. The salesman, Rick, was professional and courteous. He made us very comfortable and was easy to speak with him about the vehicles. His knowledge of the cars and additional products was very good. If he didn't know he got us the correct answer instead of giving incorrect information. He did not pressure us for a sale and even stayed late on the evening we purchased from him. We would have waited till the next day, but he stayed late to make sure we got the best service.

Michele99

Mar 4, 2011

Was cruising the area pricing vehicles and stopped to look at the window of a 2006 Pontiac Torrent. Was approached by Charlie and he invited me in and was very courteous, asked me what I was looking for. He showed me a couple vehicles that were in the cash price range I was looking for, but I was not interested. He then showed me a vehicle that was newer and a bit more but I did not like the brand so he asked what else he could do. We started to talk particulars and he felt that even with my less than stellar credit he could put me in something that would make me happy. I had owned a Chevy Equinox for 4 years and liked it. He showed me the Torrent and I took it for a drive. The Torrent is very much like an Equinox and has the features I enjoy (except cruise control, but I am getting used to not having it)and I was able to get it at a great price with low mileage. I am very happy with the vehicle and had a great time and experience at Dave Smith Ford. Charlie is a great guy and a good sport, we had alot of fun. I definately would buy another vehicle here.

canisius62

Mar 2, 2011

I feel Dave Smith Ford deserves a top rating because my salesman, Rick Stroehlein and the Finance Manager, Alison Smith, were extremely courteous and exemplified the meaning of the word professionalism. I turned in a Ford product (2006 Lincoln Zephyr) which I had been completely satisfied with and i'm sure I will be equally satisfied with my new Fusion. You keep making great cars and I'll keep buying them!

fterrose

Feb 11, 2011

Such ease of operation from touring available vehicles, large selection and a flow through financing, tutorial on the vehicle selected. The delivery was flawless.recommenced highlyWould i go back for another vehicle?I would go no where else.

jjurnack

Jan 27, 2011

Great selection, service and price! This is our first purchase from Dave Smith Ford. We've previously bought many Fords from another area dealer. We will certainly return to Dave Smith for future purchases. We've been won over! We bought a new 2011 Fusion. It is a great car! We're pleased with our buying experience and product!

lostsailor

Jan 7, 2011

I bought a new Transit Connect and not only is the van great, the price was great, no hassles at purchase, quick easy transaction with no games. Have been back for service and that was a good experience as well.If you are looking for a new car or truck, visit Dave Smith Ford, I think you will be pleasantly surprised.

paolini

Jan 6, 2011

This was one of the most comfortable experiences i have ever had, i felt as if i didn't have to argue about price.The price wasn' t the only positive about the dealer i walked in and in less than an hour they located several trucks and i walked out with numbers that made me call my wife and she met me at the dealer after work and we got the paperwork started on are new truck.The staff were very acommadating and if this is the way Dave Smith does business i will be back and i will send friends.