Used Cars for Sale at Dean Sellers Ford in Troy, MI

Nancy DeBrincat

Nov 11, 2016

Very good. Everything was explained thoroughly. I had gone to other dealers; and, you found things that they all missed. Car drives like a new car. Thank you

Charles Miller

Nov 11, 2016

Quick and efficient;Please provide a review of at least 50 characters

John Fleming

Nov 11, 2016

It was great! Jon Whitfield is the best! He was helpful in every way from the start to me driving off the lot!

Anna Anastasov

Nov 11, 2016

Ryan Moore is wonderful he helped me out so much. would definitely send him more business

Joe Buese

Nov 11, 2016

Excellent dealership. Staff are friendly and helpful. A pleasant place to do business.

Bazil Hunt

Nov 10, 2016

Mathew did a nice job expediting the repair to the computer - I received a recall letter two days later.

Alexis Sack

Nov 9, 2016

Everyone is always friendly, professional, and efficient! Thank you!

Barry Chute

Nov 9, 2016

As always, Melissa took great care of me and our Escape. Her recommendations have allowed me to keep our car in tiptop shape, and we expect many more years of great service.

Rick Carmody

Nov 9, 2016

I brought my car in for Fusion recalls. As I purchased my car used and from out of state I was uncertain if they would service it. They did so graciously. I will now use them for Dealer Service. Thank you!

Terry Lanzen

Nov 9, 2016

The service was done perfectly and the write up process, likewise. That's why I keep coming back to Dean Sellers.

Karl Wylie

Nov 9, 2016

Excellent experience with Andrea P. She made the process as easy as possible. I would recommend both Andrea and Dean Sellers to family and friends.

Jim

Nov 7, 2016

Good experience with the service department in handling my recall

Ann

Nov 4, 2016

Excellent service always! Bought my car here and have it serviced here.

Vernon Raetz

Nov 4, 2016

My latest service experience was excellent as usual. Clive Hibburt my service advisor did an excellent job communicating with me as he always does

Richard Whalen

Nov 3, 2016

Clive as with previous encounters provides swevic above reproach.

Denise

Nov 1, 2016

My husband and I purchased two cars from Dean Sellers in the past and this year also. We had a great experience! Brian Mac in the used car dept. did a terrific job helping us! He made the process expedient. The service department did a great job helping us too!

Jeffery Silagy

Nov 1, 2016

great sales guy- like the car- don't like the gas mileage - toooooo small of a gas tank

Doris Daniel

Nov 1, 2016

I have been going to this dealer for service since I bought my car 5 years ago and lived in the area. I now live 45 miles away but continue to have my car serviced here since I am in the area once a week. The service is fast and courteous. The quality of the work is great. The waiting area is very nice. I will continue to have my car serviced here because it is the best dealer I have ever taken a car to.

Linda Dill

Nov 1, 2016

Great experience. Did not have appointment but received great service and very efficient!

RW Paul

Oct 31, 2016

Darlene Paul is an excellent salesperson. Very attentive to detail.

PJM

Oct 30, 2016

I was in Detroit from Charlotte and my windshield washer pump went out on my 2012 Lincoln MKS. I called other dealerships and told them my story. They all said they could not help me. I called Dean Sellers and Clive said as long as I could be there before 8am the next day, he would take care of me - which he and the Dean Sellers Service Team did.

Vinny sarov

Oct 28, 2016

It was a pleasant experience to get my car from that dealership. Brian McElone was very helpful and did everything I ask for to make sure I was happy with the choice I make !I will recommend them to everyone!

WingsFan313

Oct 27, 2016

My wife and I had a great experience getting a used car. Bill and Fred were very helpful making sure we got the right car and financing based on our credit.

George Red Wing fan

Oct 26, 2016

I was looking for a 2012 ford focus and was searching Dean Sellers website. I found a focus with everything that I wanted and called for a test drive. I talked to Bill Ladd and he arranged the drive and answered all my questions. I decided to purchase the car and Bill made the sale easy for me. I've always had good experiences at Dean Sellers they take good care of the customers.

ford_warranty_is_useless

Oct 14, 2016

Avoid warranty work at all costs as the service manager is unscrupulous and will blame the customer for defective products. Ford Mustang door would not close and dealer blamed me for a defect that now has a NHTSA recall. I came in with a door that was roped shut and I left with one hand on the wheel and the other hand holding the door shut. The dealer removed the rope and left me driving with an open door. This dealer service department is hazardous to your health.

Randy

Oct 10, 2016

I drove to the dealership on a Saturday to look at a used 2010 F150 pickup that I saw online. The dealership is closed on Saturdays, I was aware of that. I decided I was interested in the truck after seeing it in person. The truck was also stickered at $1000 less than the internet ad. I called the number to the dealership and advised I would be coming down for a test drive on the following Monday. I left my residence in Genesee County. I received a call from the dealership advising that the truck had been sold. On Tuesday I called the dealership about the status of the truck as it was still posted on the internet. The salesman advised me the truck was in finance and a deposit had been put on the truck. On Friday I saw the truck was still listed online. I called the pre owned department and asked to speak to the manager. The Manager told me that they were awaiting an appraisal on a trade in for the truck. He then tried to steer me towards another truck, I said no thanks. As of today, three weeks later the truck is still posted online with a $1000 increase in price. Apparently this is how business in done in Oakland County. Might I add, that at the conclusion of each contact with this dealership, I provided my name and contact info to the representative. I asked them to contact me in the event that the deal for the truck fell through. I never heard from them.

Gina Ruark

Aug 27, 2016

I worked with Bill in the used car department to purchase a Honda Civic from Dean Sellers Ford. Bill was very responsive to my questions and even took the car to the mechanic of my choice to have it evaluated. (And had some minor repairs done at their recommendation.)The entire process transpired via email, as I live across the state and wanted to make sure the car was in good shape before making a purchase. I had never purchased a car through a dealer before due to the "used car salesman" stereotype, but Bill worked with me every step of the way and surpassed my expectations. It is apparent that Dean Sellers' staff care about more than just making a sale - they view their customers like family and wish to provide them with safe, reliable vehicles.I love my little Civic and am so grateful that I took a chance with Dean Sellers Ford.

fordbornandraised

Jul 18, 2016

Darlene Paul goes to the limits to make sure her customers are happy. I have been leasing Ford vehicles from this location since 2001 and pass many Ford dealerships on the way. I am a committed customer and I believe in the Ford product.

Ann Michals

Apr 26, 2016

Great experience with sales team. Everyone from the salesperson to the receptionist were extremely friendly and knowledgeable about the technologies on the vehicle and pricing. THANKS A BUNCH!!

Marshal Dillon

Apr 17, 2016

0 stars should be an option. I made a reservation on line with the link Dean Seller Ford sends all the time. I picked my reservation time 3 days In-advance and filled out the comment section with what I needed. On the day of the apt. I show up ten minutes early and check in with William who hands me off to Melissa. After a few minutes when Melissa got off the phone she informs me it will be a 2 hour wait. I respond with "glad I made an appointment"! And she quips back with "oil changes are first come first serve"! I should know that since it doesn't tell you that online or since no one contacted me about my appointment. Don't you just love wasting your time with a business who doesn't appreciate you? The 2 cars we bought there in 2014 will be the last, (sorry Ryan). I'm sure business is good and they don't care now, but they already sold 2 less cars in '16-17. I have since unsubscribe from all emails from Dean Seller Ford and will be taking my business to a dealership who cares beyond the sale. Lovely expenditure of a rare nice Friday. Who wouldn't want to waste their time at a service center and then have to go elsewhere to get a faster and cheaper oil change? Perfect!

Marshal D.

Apr 17, 2016

0 stars should be an option for their service department. I made a reservation on line with the link Dean Seller Ford sends all the time. I picked my reservation time 3 days In-advance and filled out the comment section with what I needed. On the day of the apt. I show up ten minutes early and check in with William who hands me off to Melissa. After a few minutes when Melissa got off the phone she informs me it will be a 2 hour wait. I respond with "glad I made an appointment"! And she quips back with "oil changes are first come first serve"! I should know that since it doesn't tell you that online or since no one contacted me about my appointment. Don't you just love wasting your time with a business who doesn't appreciate you? The 2 cars we bought there in 2014 will be the last, (sorry Ryan). I'm sure business is good and they don't care now, but they already sold 2 less cars in '16-17. I have since unsubscribe from all emails from Dean Seller Ford and will be taking my business to a dealership who cares beyond the sale. Lovely expenditure of a rare nice Friday. Who wouldn't want to waste their time at a service center and then have to go elsewhere to get a faster and cheaper oil change? Perfect!

Alex C

Aug 16, 2015

Recently I had some issues with service at Dean Sellers Ford. Liz Sellers got personally involved and due to this involvement, the issues were taken care of. Thanks you

Qjob1

Jan 8, 2015

I have had 4 Ford vehicles, and my company has some in their fleet as well. Just about every experience I have had with this service department has been bad. Makes me wonder why I go back there other than it is close to my house. The fact that you will never receive a phone call from them when they have your car means you need to be prepared to call them on your own for updates. They don't listen to you when you tell them what's wrong, and then ask you to repeat what the issue is when you call back for a status report 6 hours after you dropped it off. They charge $150 for interior light bulbs, and then wonder why you don't want to replace it. We had a fleet vehicle taken there shortly after leasing it, and there was a huge leak in the rear window. They told us it would take 3 weeks for them to repair it. Took it to Elder Ford and they fixed it right away. I will not go back to this dealership for anything.

skygeezer

Sep 17, 2014

The salesman was very anxious to make a positive impression on me when purchasing our 2014 Escape. They offered a good trade in price for me. The main complaint is the condition of the vehicle when delivered to me. Someone thought they were 'detailing' the vehicle and tried to spot fix two clear coat blemishes using rubbing compound leaving two round spots the size of a silver dollar on the drivers side door. They look like two dull spots in the clear coat finish (my guess is that what they were trying to remove would have been less noticable and they should have left them alone). Then they must have wiped down the whole vehicle with the same rag and left swirl marks all over the finish (the vehicle is black). Unfortunately, I didn't see these marks until arriving home and seeing it in the sunlight. This could have been a very positive experience if they didn't mess up the finish on the new vehicle when prepping it for delivery. Needless to say, if they mess up something as simple as just prepping a vehicle for delivery, I would not have them try to fix it only to make things worse. If you go to this dealership, ask that they do not prep/detail your vehicle and do it yourself; you will be less likely to have the finish scratched up.

bonedoc

May 31, 2013

called to check if transport available when i brought my car in...Be here by 5. Was in at 4 53 lots of money to be made on my repairs. At 509 i needed a ride home bout 3.1 miles... sorry no ride.. service manager confirmed 'no transport'.100% satisfaction goal Leased 2 cars Explorer and F150 Lariat .. won't go back

johnzooman

Dec 19, 2012

I took in an old Econoline for recall service. I was welcomed as though I had just bought a new car and was very impressed by the facility and organization. I recently attended their new Fusion promotion and was also well looked after by Robert Gallagher in the used car section. I did end up buying a different make but that has not stopped me from wanting to write a good review as a result of the personal service I received. Thanks!

Jorge Gonzalez

Nov 8, 2012

Great service, to the point, friendly staff, no harassing.Excellent experience, would repeat.

Tigers Fan

Sep 26, 2012

This was a great car buying experience from start to finish. I found the vehicle I wanted online and contacted Dean Sellers online. Rick Winde was very prompt, answered all my questions and took me seriously. Fred in finance was very pleasant and made me feel comfortable during the vehicle finance. I'll be back to Dean Sellers for my next car. Thanks again

nothankyoudeansellers

Jul 25, 2012

I will never go to this dealership again - I happen to work close by which is why I choose this dealership. I had an issue with an interior part (door handle that cracked) and the service dept had to go through 3 handles (all of which kept breaking) before they told me they were going to order a new batch and would get back to me the next day. I left three business days go by before calling back and John had amnesia over my issue and I got transferred to the parts department. The parts department said they never received an order! Needless to say, I'll sacrifice convenience for quality and never go here again!

frerijf1

Jul 3, 2012

Stay away from this dealer for any service. I have a 2002 Ford Expy. Its old and requires some TLC and regular maintenance. I have visited them around three times as they are close to my home and wanted them to become my preferred shop. I have become more and more frustrated with their increased service bills. I have taken it in for an oil change and they do the entire Ford checkup. Somehow something else is discovered to be in need of repair on my next visit when the checkup I received showed everything to be in the "green". I can only think that they have a secret policy to ratchet up service bills so they can clear a profit. Why else wouldn't they counsel me on my vehicle to let me know that I can expect some future repairs on a certain part but have some life yet??? Especially after I told them I own and plan on maintaining it and would appreciate their insight?! They just don't care as much as any paying customer deserves.You are better off going somewhere else. Don't gamble by going to Dean Sellers.

golf pga

Jun 21, 2012

Dean Sellers Ford is the best Dealer In Troy been buying cars there along with are friends for years.... Great People Sales ,Service

Duker

Apr 19, 2012

I purchased a used vechile from Dean Sellers Ford. The salesperson was a throw back to the 1970's type of car salesman, which doesn't need to be bad, but no need to play games, not listen to the buyer, ignore deadlines and get into the whole "I never said that.." or "I don't remember you asking me that..." It was one silly completely transparent game after another. None of the problems developed from the price negoiation. The dealership as a whole may be fine, but the representative that handled my purchase cast them in a severely poor light. I will not ever attempt to buy from them again, regardless of new or used. Life is too short and there are too many good salespeople out there that will earn your business with respect and professionalism.

JDNcustomer

Apr 17, 2012

My wife and I purchased a new Ford Focus which wasn't so bad initially. Sales person (Andrea) was the only thing good about our recent purchase. When we picked up the vehicle on the delivery date we found grease stains on the back seats and other areas of the cloth upholstery. Although the problem was eventually corrected, the vehicle should have not left the service department/showroom in that condition. Since that day, I encountered a defect in the upper plastic console that required a new one. I dropped the car off for one day and had it repaired. After arriving home there was grease all over the console and the cloth headliner. The manager (Mr.Asgara) said he could not promise me a vehicle that is perfect (i.e., without grease, etc.) when it goes out the door. Again, I had to take a day off work so they could clean it up. I ask the manager if he could do extra for the my problems that I encountered and he agreed to give me an oil change and a complete auto detail. I picked up the vehicle expecting an oil change and an auto detail. When I opened the hood, the engine and compartment area was in the same condition (dirt, seedlings). Additionally, the interior cupholder, and the lower console compartment was in the same condition when I dropped it off (dirty). The vehicle was not waxed. The only detail completed was putting the car through the car wash. I went to anohter Ford dealership to have a manager inspect the car after my "detail" and he agreed with me that Dean Sellers Ford (service manager) placed no conern for my wife and I as paying customers. I would never do business with Dean Sellers Ford again. Also, the service manger has no idea how to be professional and any inkling on how to maintain a longterm business relationship with it's custormers. I will take my business elsewhere.

rlosey

Feb 18, 2012

Diagnosed simple problem wrong (rough idle). Cost me an add'l $650 to fix problem. They milked it with 2 other unnecessary repairs. Diagnosis should have picked up the problem initially of intake manifold leak. Instead I paid for two other unnecessary repairs before the problem was fixed. One repair was bearings on idler arms. Never heard of this before. When I took it to another mechanic, the other mechanic told me the diagnostic should have picked up the intake manifold as the problem on the original diag.

fitron33f4j

Feb 5, 2012

I have always been treated very well at Dean Sellers. I take my 2005 Ford Escape and my wife's 2010 in for service all the time. I took my son's 2000 Ford Taurus in one time and it really need a lot of work. I was taken into the shop where the Tech guy explained to me what the problem was and why the work had to be done. I thought they were all very professional. The cost was over $3000.00 but I had the work done. When your retired you watch what you need to spend your money on.If it wasn't for my Dad I probably would not have been so into the Ford products. I have a photo of my dad with his straw hat and standing on the running board of his Model T. He said that car was built very well and could everywhere. My father has always had a Ford Product except for one time, and he always said what a mistake that was. If I can afford my next car you can bet it will be a Ford product.Dan Ingham

drobe106

Nov 3, 2011

I used this dealership due to it's close proximity to my place of employment. I could drop it off then later pick it up with missing any work.This has been of no advantage whatsoever. Every time I take it in they bait and switch their coupon or "find something else wrong". Then it always results in something going wrong with what they fixed. This has happen at every exchange with them. NOT ONE GOOD VISIT.The last time they had to send a wrecker to pick me up when what they fixed failed. Then they tried to blame it on the vehicle not the fact that the vehicle had been serviced, by them, on the exact part that failed.This dealership is a sham and should be shut down. I am a former Ford employee who always loved Ford vehicles. I would not buy a Ford from this dealer if they were the last on the planet!!!!!

gullrunner

Jun 26, 2011

The service work orders not properly written to hide a trans defect. The issues were not entered into the Ford data base but kept only in their own dealer comments area. Tech acknowledges there is a problem but quit talking to me after I continued to press for answers. He even said some day I will have trouble with the transmission. Won't return calls. When Ford customer relations got involved dealer did not acknowledge any of the things I was told. Since the problems were not put into the Ford data base Customer Relations wondered what I was complaining about. Apparently they are doing work off the record to keep their quality ratings up with Ford. I can't think of any other reason to not help a customer. Car just about out or warranty and things are still not right. Extremely unethical. Try getting service somewhere else.

carbuyer925

Aug 25, 2010

Whole experience was bad. Poor communication with salesperson, didn't return calls. Car was not ready when it was picked up and paid for. Wasn't shown inside the car before the transaction was complete. Salesperson not even present at time of delivery, nor had she checked the car to see if it was ready. Got a call back 3 days later wanting an Excellent review. Seriously......WTH

mikey77

Jun 23, 2009

I went to turn in my lease as I was new to teh detroit area, and was talked into buying a mazda 3 which I was in love with. 10 miles later the clutch burned out and when we took it back it was our fault. Horrible people with poor business practices.

LCass

Mar 10, 2009

Wonderful experience. This dealership is very attentive and honest. I have been doing business with this dealership for years and would highly recommend them. Their prices, along with the serice, is the best I have seen. I have sent numerous friends and family to this establishment and everyone has been pleased.

bgiln

Apr 10, 2007

Found dealing with sales and lease department very unethical

chrobo42

Aug 9, 2004

I couldn't get anyone to pick up the phone. When I finally got through to a phone operator, she was rude and unhelpful. I also bought my car from them new in 2001 and it has been nothing but trouble. I have had the car in service for the same thing at least three times ( a legal "lemon") and now will be the fourth. The problem had been fixed but started up again right AFTER I had them change the oil. I have also had terrible experience with the body shop. The manager tried to rip me off - trying to get me to pay for something that was covered by the warranty. All in all, I wouldn't recommend this dealer to my worst enemy.