Used Cars for Sale at DELLA Honda of Plattsburgh in Plattsburgh, NY

Randall

Jun 18, 2016

Leisa is fantastic and always finds a way to make my experience fun and personal, which I love. She anticipates my needs and always makes me happy. A true treasure she is!

Joseph

Jun 18, 2016

Wonderful service by Leisa. I came in with my husband to turn in his lease for a new one and I ended up trading my 14 Accord for a new 16. Leisa is always so helpful.

Kathleen

May 10, 2016

Della Honda is awesome to deal with, especially Leisa.

Donna

Apr 4, 2016

Leisa treated me with respect and took the time to give the best option for us.

Fontilla

Apr 1, 2016

Leisa Hamilton was very helpful and energetic in helping me find a car that suited my needs and wants. She knew what I wanted, how much I could spend, and to keep me in my budget. She took the time to listen as always. I have purchased my vehicles from her for years.

Danielle and Brian

Mar 11, 2016

Brian was great! We had a very easy transaction trading our vehicle! Everyone that helps was very nice. Smoothest sale ever! Very Satisfied!

Lesley

Jan 14, 2016

Had an excellent experience with Brian Chambers for the second time. He was very professional and great service.

Lauren

Dec 19, 2015

Leisa is a very professional and an amazing woman. Very appreciative of her help and and service in buying my brand new car. Thank you.

Wendy

Dec 15, 2015

Outstanding!!!!!!!! Another new Honda CR-V!!!!!!!!

Sue

Nov 21, 2015

I have purchased Honda's from DELLA Honda since 1994. The process is always straight-forward and pleasant. Go there! And work with Leisa! She is fantastic! I will always buy my cars from her.

Paula

Nov 13, 2015

Leisa Hamilton went beyond the call of duty to make sure I got the car I wanted. She had faith when I did not. She is exceptional and I will only deal with her.

Martha

Nov 9, 2015

Hi, a note to Phil Avanzato re: 2008 Honda EX. The Honda came home this past weekend. It has never sounded better from the day we purchased at another dealer. I thank your service department for listening and providing good repair service. My only wish is that you lived closer to my home area. Thanks again!

Linda

Nov 2, 2015

The service at DELLA Honda in Plattsburgh is wonderfully accommodating, and my dealer Leisa Hamilton is exceptional!!

Alicia

Oct 31, 2015

Great service from DELLA Honda in Plattsburgh!!!!!

Kim

Oct 27, 2015

The people of this business have always gone above and beyond to give me the best service ever! I've been dealing with Jean for 30 years!

Ashley

Oct 24, 2015

Great salesman. Thanks Brian for everything. Love my new Civic.

Jennifer

Oct 16, 2015

Best customer service ever! Best sales person Leisa Hamilton.

Katie

Oct 12, 2015

Very helpful staff. No complaints! Would recommend to others.

Sandy

Oct 10, 2015

I had the pleasure of dealing with Leisa Hamilton at DELLA Honda in Plattsburgh. Very responsive to any questions, very friendly, and was able to place me in a vehicle which was perfect for my needs!!

Fay

Oct 9, 2015

Being a customer of DELLA Honda group for twenty years, I have bought and leased many cars and have been very satisfied with my service at Plattsburgh and my sales group.

DParker

Sep 3, 2015

We have bought 3 new Hondas from Della over the years. They are always easy to work with. Just had the cr-v in for service, oil change and tire rotation. Quick and easy with a nice waiting room.

Calvin goff

Aug 21, 2015

Went to get my second oil change and tire rotation bought the car here new in 2014. I was told my car was ready I had marked my tires they didn't rotate them I asked why not? They said we checked with mechanic and he said I rotated them not. I will have my car serviced elsewhere also when u meet the sales person in waiting room they can't even say hi no need too after a year of ownership sale is over!

P. Trowbridge

Jul 15, 2015

To Della Management, I always have had service done on my Honda Fits at Della Plattsburgh in the past and always received good service. Yesterday, 7-14-15, I called and scheduled my Fit for service... oil-lube-tires rotated. The appointment was made by Mike for 3:30 pm. My wife took the Fit it at that time but had to wait 15 min before the 'stout' set service writer asked what she needed. She explained she had scheduled for a 3:30 appointment with Mike the service writer. He said to my wife , "What the hell did he do that for?" My wife became offended and upset. That's no way to treat customers, especially my wife... even if an employee is having a bad day. Mike arrived and took care of my wife's service appointment. The work was completed satisfactorily but the that 'stout' service writer shouldn't have treated my wife in such a gruff, overbearing way. Della Honda should have a training program that develops good human relations for its customers. P. Trowbridge

Zacharius

Aug 8, 2014

Difficult to deal with poor customer service...go to della queensbury. Need training on working more to suit the customer...seem to target customers with little negotiating requests

SLUdad

May 28, 2012

I live almost 1700 miles away, found this car on cars.com while trying to find something near where my son goes to school. Della Honda was great to deal with, initially over the phone and then in person. Fair pricing, no hassles, no pressure. Ask for Brain Chambers, good rep.

Honda Buyer

Mar 27, 2012

The sales person, Brian, was very up front and honest. He made our purchase very easy. They had a lot of used cars to choose from. I would trust Della Honda for my next used car and recommended family members to them.

Coffee

Mar 24, 2012

The Sales person was very good, not pushy at all and was very informative. We went back because we were very satisfied the first time we purchased a car at Della Honda.

crystal_pray

Jan 22, 2012

I am a difficult customer. Due to the number of miles that I put on a vehicle, I require additional research when considering the purchase of a vehicle. I have purchased a total of four vehicles at Della Honda. Adam has been professional and accomodating each and every time. I would highly recommend this dealership to my friends and family.

tjeror

Jan 22, 2012

I purchased my 3rd vehicle through Della a few weeks ago. Adam and his team made the experience very enjoyable and easy. Adam took the time to go step by step with me over the terrific enhancements to the 2012 Honda Civic. The finance team was terrific and I will definitely purchase my future vehicles through Della as well. I recommend Adam Walton and Honda to all of my friends and family!

Bessie31

Jan 22, 2012

The salesperson , adam walton, went above and beyond expectations. After spending much time helping to secure the vehicle I wanted at the price I requested , he came and picked me up at another dealership where I returned my previously leased car. The service department is also top notch. The entire staff was courteous and friendly.

amcgo001

Jan 16, 2012

Long story short: I went to Della Honda to have my front end fixed and they charged me $1,100 and tried to charge me another $2,400 and all they did was give me a new problem. Not long before this incident, they told my mother that she needed new breaks on her Honda Pilot before Christmas, and it was going to cost her $1000! I think the people of the area have a right to hear this story because Della Honda is not the place to go. The general manager, Tom Gilbert, says on their advertisement about Della Honda, . . .where we get it done for you.They got nothing done for me except mess up my car and charge me outrageous amounts of money. Stay far away from that place!

amcgo001

Jan 15, 2012

I have a 2003 Honda CR-V and my mother has a 2006 Honda Pilot. My mother purchased the Pilot from Della Honda in Plattsburgh and has had it serviced there many times because of the warranty. The fact that we were repeat customers may come as a shock after reading how the service department at Della Honda treated my mother and me.On Thanksgiving I was at a red light and when the light turned green I pushed the gas and I heard a pop from the front end. My 2003 Honda CR-V had broken and my first thought was, I need to go to a Honda dealer because they will fix my car correctly. I wish I had known then what was about to unfold. First visit: The car was towed to Della Honda in Plattsburgh, NY. The service man, Phil, said that the car would be fixed for around $200-$300 and that it would be, good as new. I needed my CV-Shaft changed, which I already knew. I went to pick the car up the next day just before they closed (2pm on a Saturday). My mother and I paid for the repairs and got in the car to go home. When I pulled out of the parking lot, I felt the steering wheel and the gas pedal wobble and shake as I gave the car gas. I planned to return to the dealership on the following Monday because my car did not shake before it was brought to Della Honda.Second visit: On that following Monday, I brought my car back to Della Honda because I was not satisfied with their service. I left the car at the dealership and went to class so that they could find the source of the shaking. I later received a phone call from a man from Della Honda who was very concerned about me driving the CR-V home because of the terrible shaking. He wanted me to leave the car there overnight because it was not safe to drive an hour away. He told me that the other side of my axle had broken and they did not realize that before. They thought that only one side had broken. When I asked him how much it would be to fix the car, he told me to call back the next day to get the total. That made me nervous. The next day, when I called to find out the price, I was told it would cost $800 to fix my front end because they could not get the part for the other side aftermarket, so the part alone costs $425. I trusted them and thought that I needed it, especially because the man on the phone the previous day acted like the car was not safe. My mother helped me financially and we agreed to have the repairs done. We were desperate because I commute an hour each way to school and I need a reliable car. I had class that day until after Della Honda closed, so my mother paid over the phone and I went to pick the car up that night. The car still had that familiar shake and it was exactly the same as it was before my mother spent another $800 to have that exact problem fixed.Third visit: The next morning, I went straight to Della Honda. Phil was somewhat ready for me to walk through the doors, but he did not have his story straight. Phil told me that there was nothing wrong with my front end and that the shaking was coming from the back of the vehicle. (The steering wheel and the gas pedal were shaking which indicates front end trouble). Phil told me that my drive shaft needed to be replaced which was going to cost me another $600 to fix! He argued with me as if he himself had worked on my car. I said, I want to speak with the mechanic who worked on my car. When the mechanic came out, I asked him to take a ride with me so that he could feel that the shaking was coming from the front end. During the ride, the mechanic told me that he had a doctor appointment the day before and had to leave early from work. As a result, he never had a chance to finish with my car so that he could determine for sure whether or not it was the drive shaft. I was not happy at all. I left the car there yet again and told them to figure it out. Later that day, I received another call from Phil. He told me that the drive shaft still needs to be changed, but that is not the immediate problem. He said that the shaking was from the transaxle. He said that a brand-new transaxle is around $3,500, but they would sell us a used one with 80,000 miles on it for $1,800 and charge us another $600 to put it in! Have you ever heard of such a thing?I went to Della Honda to have my front end fixed and they charged me $1,100 and tried to charge me another $2,400 and all they did was give me a new problem. Not long before this incident, they told my mother that she needed new breaks on her Honda Pilot before Christmas, and it was going to cost her $1000! I think the people of the area have a right to hear this story because Della Honda is not the place to go. The general manager, Tom Gilbert, says on their advertisement about Della Honda, . . .where we get it done for you. They got nothing done for me except mess up my car and charge me outrageous amounts of money. Stay far away from that place!

Lynn Pruitt

Dec 29, 2011

Just wanted to mention a positive experience that we had at Della Honda in Plattsburgh, NY. While shopping for a used Honda Civic, we spoke with salesperson Wayne Lapier by phone. He was very helpful in providing information on the cars available at Della Honda and about the Honda Certified Used Car program. Because he was not available on the day we made the long drive to Plattsburg, he asked his colleague Adam Walton to handle the sale. Our evaluation of the car, sales price negotiation and prep for delivery took basically all day. Throughout this time, Mr. Walton kept us informed and entertained, including a pretty good lunch recommendation. He was professional, articulate and patient. The day after we took delivery, Wayne Lapier took the time to answer a couple of concerns we had about the paperwork. The entire experience with both Adam Walton and Wayne Lapier was pleasant. Both men are a credit to Della Honda.

Car exporter newbie

Apr 27, 2011

Just bought a used Rav4 from this Honda dealer. The sales consultant was very helpful and quick at answering my emails. However, he forgot to tell about a MAJOR recall for the accelerator pedal that was pending. Even though he had a Carproof report and said there was no pending recall...

HondaJockey55

Mar 15, 2011

Della auto group is a superior retailer of fine automobiles and their staff is very personal, a trait that is even more important today. I look to many more years of purchasing & leasing new Honda products.

CherylDeso

Feb 12, 2011

I buy a car every 10 yrs. A couple of weeks ago I went to Della Honda to look around, NOBODY came out of the building to assist me in any way. It was a saturday and they were open for business. I couldn't believe it. I was out there walking around the lot looking at new cars for about 45 minutes and NOT A SOUL came out of the building. Is that the way to do business??? I think not and they lost mine, I bought a new car somewhere else. I can't imagine there service department if the sales department is that lazy.

ssface

Apr 23, 2009

Drove 125 miles round trip three times to have a Honda Accord Coupe tail light lens replaced.The first trip they did not have one in stock (yes, I should have called first). I talked to the parts man and specifically told him it was for a coupe. It took two weeks (they never called me) for the part to come in. I had to call to verify it had arrived and make an appointment. The second trip to install they discovered they ordered the wrong lens, it was for a sedan, not a coupe. They had to order another lens and it came in 2 days.On the third trip the new lens was installed. It took longer than the service man said and cost me more than his labor estimate. I checked out the installation after paying and the trunk carpet was never replaced so I did it myself.All in all, a less than satisfactory service experience. I have not been back. A customer rep gave me a follow-up call a few weeks later and I told her what happened.

carswithoutborders

Jul 31, 2008

Great experience. The dealership even went out of its way to help many of us that were caught up with the Canadian Govt immobilizer "snafu" last year. They should find a way to continnue to sell to Canadians. Adam and his support team, always kept us upto date. He handled all the insurance issues, properly prepared all the appropriate customs documentation, and spent a good deal of time making sure we all understood all the features in the car.The staff went as far as providing quotes to fix and repair the body on my parent's car. The service department has always been just a phone call away for issues I have had. Once the battery went dead and the folks at Della walked me thru the start-up process over the phone.

bobbunnell

Jul 28, 2004

Had my s2000 in for transmission oil change. Parts department gave the tech 3 qts of oil for a 1.6 capacity transmission. When I got the bill I questioned it and was told the parts department info was correct, my owner's manual must be wrong. In a later call to the service manager, he told me they had made a mistake. The transmission only holds 1.6 qts. Service manager creditied me with one qt on my next service. What I think happened was the tech put 3 qts into a fluid pump and assumed he put in almost 3 qts in the transmission before the fluid came out the trans fill hole. Overall, a satisfactory outcome.