Used Cars for Sale at Dick Scott Motormall in Fowlerville, MI

Holiwood

Oct 4, 2016

First impression is it's very dirty and needs to be remodeled. Besides the to newest salesmen witch I had, the others did not seem friendly at all. They had all my information and the amount I was putting down and my appointment was at 12:00. I got there at 11:30 and didn't get waited on till 12:30. I will never buy a car from here again and neither will I send anyone here.

HARLEYGEORGE

Oct 3, 2016

* Sales staff very helpful and knowledgeable of their product.* The financial staff and closing was quick, easy and very considerate of my time.* The turn in process of my turn in lease vehicle was painless.

JOSHVOUGHT10

Sep 29, 2016

I had never financed a car before. It was very easy even living 4 hours away. The staff I dealt with was also friendly and knowledgeable.

CARL.MURRAY9702

Sep 27, 2016

After two days of total frustration dealing with Taylor jeep, I put a call in to you guy's. My deal was done in 20:00 minutes. Could not be happier.

KARA.GIUMMO

Sep 27, 2016

Nelson Cypher was the most helpful car salesman I've ever dealt with. He emailed me options, had multiple cars ready for me to test drive when I came in, and helped me to top to bottom in the car buying experience! Excellent to work with & extremely knowledgeable.

NOELSCOTTWILSON

Sep 16, 2016

Jud and his sales team were absolutely amazing they definitely know how to treat their customers and make them feel at home. Every question and concern got answered. I will definitely recommend everyone to go buy a car or truck from this dealership

CCAPLANIS02

Sep 12, 2016

It was the best purchasing experience we've had with a new vehicle. Both Jeff Lopez and Ashely Smith were professional, courteous and friendly. Ashely was absolutely tenacious about finding the exact right match for our needs. She actually exceeded our expectations. Dealing with Jeff was like talking to family. We would definitely buy a vehicle from Dick Scott again.

Kelralko

Sep 7, 2016

Recently went there to trade in and purchase a car. The finance Manager was horrible, condescending and had no idea what he was doing. He spoke to me condescendingly and down to me like I was stupid. I had previously purchased a vehicle from Dick Scott when I shouldn't because they were very unwilling to work out a deal and gave me far less on my trade in than it was actually worth. They use every slimy sales pitch to make you think they are doing you a favor. Unfortunately the salesperson I was dealing with on this occasion was new and had no clue of how to communicate information to us. When we went straight to the finance manager he was a sleeze. We are now working with a better dealership willing to use both my husbands and my income, putting only him on the loan because my credit is not the best and amazing our interest rate is lower and we don't have to bring money to the table. This guy should be let go. I talked to him for a minute and knew there was no way he was going to work with me and that he was slimy.

SAWYERCH

Aug 30, 2016

Our experience prior to choosing Dick Scott was terrible! We had looked at three dealerships before driving 25 minutes out of town to Dick Scott. We settled on Dick Scott because of the huge selection and EXCELLENT customer service! We got the Jeep we wanted, the terms we needed and the royal treatment from Ashley! We already have and will continue to recommend Dick Scott and Ashley Smith to anyone who compliments us on our new Jeep!

BagagaMama

Aug 29, 2016

My van broke down on the highway in Fowlerville and I had it towed to Dick Scott Motor Mall. I was from way out of town, had no clue where I was, I was 7 months pregnant and I was supposed to be in Ann Arbor that evening. One of their staff ,Scott Combs was the most helpful person I could have asked for. They not only figured out what was wrong with my van, but got it right in and fixed it, and had me on my way within a few hours. I couldn't have asked for a better experience and I am so grateful for the help and understanding I received that day! If you're going to break down, you want it to be here!

KEMA894

Aug 29, 2016

You dont need to suffer from the pain like in other dealerships. Ashley is very helpful. They offered good price for the trade in and good discount on the new car. Best jeep dealership I visited!

BagagaMama

Aug 28, 2016

My van broke down on the highway in Fowlerville and I had it towed to Dick Scott Motor Mall. I was from way out of town, had no clue where I was, I was 7 months pregnant and I was supposed to be in Ann Arbor that evening. One of their staff ,Scott Combs was the most helpful person I could have asked for. They not only figured out what was wrong with my van, but got it right in and fixed it, and had me on my way within a few hours. I couldn't have asked for a better experience and I am so grateful for the help and understanding I received that day! If you're going to break down, you want it to be here!

RKGLYNN

Aug 26, 2016

I always dread buying a new car because I am worried about pushy salespeople and paying more for what I asked for. Working with Mark G. at Dick Scott changed all of that. I got an amazing car and he really worked to get me the financing, payments, warranty, and everything I needed. He did the work before I arrived so that it took less stress and time away from me. My family/extended relatives have used Dick Scott in the past and all of them have been satisfied and continue to buy cars through them. Definitely the place to go!

josh0809

Aug 23, 2016

I bought a Jeep at this place a couple months ago. I had to buy it within days because my vehicle died, and Ashley at Dick Scott was great and was able to facilitate a purchase I wanted within days. However, after buying a 40K vehicle I couldn't manage to get more than 1 free oil change out of the deal, and the overall respect I got post purchase was none. It then came time for my first oil change. I was at 4,000 miles. I was told that I get a free 1,000 mile maintenance. On the phone when I scheduled my oil change I asked if it was ok to get the general 1K maintenance done at the same time even though I was at 4K. I was told on the phone this was acceptable. The reason I wanted to do this is because I get 1,000 points at their dealership which would allow me to get some scratches touched up for free. When I got there, the service guy told me he would have to talk to a manager. The manager said no he can't. I told the manager this would result in me never coming back, he said no he can't do it, because I didn't come in at 1K miles.Long story short, touching up a couple paint scratches isn't worth a life long customer.Will never come here again.

MYRON2

Aug 14, 2016

Eric Roundy has provided the best buying experience I could ever hope for...thanks for making this another great purchase (2 Rubicons)!! Awesome...will keep coming back for more!!

farmcapt05

Aug 13, 2016

I was looking for a new truck and our salesman asked questions to narrow down the intended use of the truck and what features I would be interested in having on the vehicle. Test drove one of the trucks on the lot and after shopping around and comparing brands of manufacturers the wife and I decided on a new Ram. The salesman searched and found a truck that met our needs and after confirming with us they traveled 500 miles to pick up this vehicle and trailered it back. The day the vehicle was ready for us to pickup the dealership sent a driver to give us a ride to the dealership so that we could enjoy driving our new truck home together. I do not believe you could be treated better anywhere else if you are considering purchasing a vehicle. Everyone we interacted with was great and provided us with an experience that made us feel great.

davidandfrank1033

Aug 11, 2016

Very happy with my trip to Dick Scott. Couldn't believe how fast it all went, too! Ashley was prompt and willing to make the experience a happy one. Everything was done right on the spot, I was able to drive my car home that afternoon! Thank You All, I love my Buick!

Mandasulph

Aug 11, 2016

Shopping for a car with a 5 week old baby wasn't ideal. After completing my research online Dick Scott was excellent to work with. They allowed my husband to bring the vehicle home overnight so we didn't have to drag the baby 45 miles to the dealership. It gave me more time to look over (and drive) the car without feeling rushed. Our salesmen addresses the minor issues I had with the vehicle and we make a deal I was happy with. Even though the dealership is a 45 min drive we will work with them again for a future vehicle.

Carbuyermom

Aug 9, 2016

Buying a car here was very enjoyable. I called ahead as I had an idea of what I was looking for and they had a great car waiting for me. Everyone was friendly and helpful. Our schedule was very busy so they delivered the vehicle to my home. Much appreciation! They even gave a follow up courtesy call to see how things were going with our new Jeep. We've had the Patriot a few months now and are very satisfied with this vehicle.

Challenger

Jul 29, 2016

I went in for an oil change and while I was waiting I walked around the lot. Took a car for a test drive, loved it and drive off the next day with my brand new Challenger.

Bubbag1

Jul 25, 2016

Outstanding experience with Nelson Cypher salesman! He does an excellent job! A lil time consuming but he sped us through the lease process! Great job!

Kristyn047

Jul 21, 2016

Great, convenient customer service. They don't try to push things on you. I told them what I wanted and they made it happen. We did a lot of research of Jeeps and they gave us a great deal. They didn't try to rip us off at all. They even delivered it to our home :)

steve.vaquera

Jul 20, 2016

My wife was in the process of purchasing a Cherokee from Dick Scott, I was looking for a used Jeep. She and her brother told me to go to Dick Scott, they had used Jeeps. I met with Tom H, who was making the deal on the Cherokee. He had pulled around a used Jeep to test drive and showed me others to choose from. The price point cheapness he was quoting lead me to believe I could possible get into a new Jeep for around the same price. I gave him my Budget and he DELIVERED. Very down to earth, well spoken, and knew the vehicles very well. Didn't try to sell me anything I did not want, was NOT PUSHY. Tom took care of my family and in return, have become a loyal customer for this reason.Respectfully,Steve Vaquera

KATHYH8888

Jul 20, 2016

Call this dealership today and tell them what you want and sit back ! They will find it for you in a flash and make it so easy to purchase you will be amazed. My entire family always purchased here and thanks to Jud Scott we have no reason to go elsewhere no matter where we live.

HOWAR1K

Jul 20, 2016

Would recommend to anyone! Ashley and Jud were amazing!!! They were so helpful and listened to what I was looking for. I found a car that was a perfect fit for me.

allan rubin

Jul 15, 2016

My son and daughter and I have purchases several vehicles from Dick Scott Motor Mall in Fowlerville. We always deal with Jeff Lopez and Ashley Smith. We even have brought friends and neighbors to the dealership and they purchases vehicles. I am 74 years old and have been buying cars and trucks my whole life and have never had a better relationship with a dealer and staff as I have with Dick Scott. I highly recommend the dealership to anyone interested in buying a Dodge, Ram, Chrysler or Jeep vehicle.Allan Rubin

Amy Galusha

Jul 11, 2016

I have been leasing cars from this dealership for almost 20 years and I will never buy or lease from another dealer. To let you know how serious I am, I live in San Diego, CA and it is still a more enjoyable and affordable option for me to buy a car from Dick Scott Motor Mall and have it shipped across the country. They truly appreciate your business and let you know that by how you are treated throughout the process. Exceptional customer service, exceptional knowledge of the product and a desire to get you exactly what you want. Thank you!

bsonlit

Jul 1, 2016

Nelson was very informative and patient with my wife & myself, when comparing a Cherokee & Grand Cherokee. I had 2 trade-ins & I received a decent price for both. A price was reached for the total deal. I'm totally satisfied with the dealership, especially Nelson. I have always liked your Service Dept & the value & cost of repairs. I traded in my 2001 TJ that your Service Dept did my work on. Thank you.

shumbrady

Jun 29, 2016

This was by far the best car buying experience I've had. Jeep jeep jeep.

CWOODFORD82

Jun 28, 2016

Tom helped us find a vehicle we loved that fit iur budget! Very happy with our purchase!!

jwoolston

Jun 28, 2016

Don, Jason and Mitch were very helpful and this was the quickest and easiest vehicle purchase I have ever made. My wife loves the Jeep

ktmeek

Jun 26, 2016

Nelson is the best salesman - no pressure & listens to our needs / wants. We have bought several vehicles from Nelson & have had great experiences every time.

Jimp0

Jun 23, 2016

Mark and everyone there was very helpful and friendly I will be doing Business with Dick Scott motor mall again.

trixiet1

Jun 23, 2016

We had a great experience with the dealership. The truck we were interested in was in service. We asked Ashley Smith if we could possibly go back & look at it. She went and checked and got the ok. She xalled me as soon as we could test drive the truck. We told her to run financing that night. Jeff Lopez was amazing too. He got me a warrenty & great interest rate while still staying in my budget. Very friendly and helpful with any questions we had. I will buy my next car from them.

AJ15Jeep

Jun 21, 2016

Joe Murphy's no pressure sales approach along with straight forward no haggle pricing keeps us coming back. Jeff Lopez is always very friendly and willing to review finance options. He's prepared and efficient. Thanks to Dick Scott for a pleasant car buying experience.

RICHELLELENTZ

Jun 16, 2016

I had a great experience at Dick Scott. Our sales person Tom was great, low pressure but extremely helpful. Pricing was fair and honest. I would highly recommend this dealership and Tom to anyone.

morobinson27

Jun 15, 2016

I was looking for a particular car and sought out everywhere. I saw the vehicle that I wanted at Dick Scott and inquired about it. Rick the sales person, arranged for a driver, Rich, to show me the car so I knew what I was buying. Now I live 100 miles from the dealership so I was extremely impressed! I also have to mention that I have less than perfect credit, but they treated me with class and dignity in order to buy the vehicle that I like. Thank you Rick for being professional from start to finish. I will buy another vehicle from them again.

ALPEMB

Jun 11, 2016

This was a pleasant experience without pressure to make a decision and honest pricing with rebate options that were shown and discussed for buyers best advantage.

Mr mbc

May 18, 2016

This dealership is a very good dealership. The customer service is very good for me it was an overall pleasant experience and I would definitely recommend these guys to anyone

cslong02

May 10, 2016

I would highly recommend Dick Scott to anyone wishing to purchase a new Jeep. From the time I ordered my Jeep Wrangler Rubicon to the time I took delivery was an amazing 3 weeks! The Salesman (Mark Gillis) was extremely knowledgeable and helpful. The financing person (Jeff) was swift and thorough while going over the paperwork. The service and parts department have been helpful as well.

kristin nowaczyk

May 6, 2016

Joe Murphy restored my faith in the whole process of leasing a vehicle. There was no back and forth, he found the car I was looking for, and the payment that worked for me. Closed on time with no issues. Don't go anywhere else, you will just be disappointed. Call Joe asap!

Jessieann829

May 5, 2016

As always, the best customer service! I was In and out with my new Jeep, in one day. They are very on top of things. I recommend them to anyone looking to purchase/lease a new vehicle without any hassle!

MUNK

May 4, 2016

Don and Nelson make purchasing a car stress free. I just picked up our 5th car in 6 years from Don and couldn't be happier. The service is second to none. The whole process took less than 30 minutes. I made two phone calls and in 2 days my vehicle was available. My wife and I are specific in the options we require. This means that the vehicle we want usually must be found at another dealer or built. Don and Nelson always get it right. Even after 4 vehicles I still called one other dealer to compare price. Don and Nelson are 5 for 5 in the best price category. When I make a large purchase I expect four things. I want it fast, easy, accurate, and well priced. Don and Nelson have always delivered. I met Don in 2011 when trading in my old BMW. He gave me 3500 more for my trade than the BMW dealer down the road offered. I wish I would have met Don before I bought that BMW.

SarahW

May 3, 2016

Don Harley made the process easy and hassle free. Truly above and beyond with Customer Service and price. I would strongly recommend Don/Dick Scott Motor Mall to anyone looking to purchase or lease a new vehicle.

Do yourself a favor

May 2, 2016

I am so happy with my Patriot. I have been looking around for long time to lease a car for my children-visiting several dealerships. Dick Scott was the best, not only in price, but also trade in value and they seemed to care and respect my budget. I will never buy a vehicle from anyone else. Take the time to visit them, guarantee best price, service and they care!

K82314

Apr 29, 2016

the employees here make you feel very comfortable and don't push you to buy something you don't want. They listen to your wants and needs and show you what you want to see. Don is especially great. He goes above and beyond for his customers and makes sure your car buying experience is an awesome one. I will never go anywhere else to purchase/ lease a vehicle.

Kmerony

Apr 29, 2016

Great experience leasing my vehicles from Dick Scott Motor Mall. Fast and friendly service. Highly recommended this dealership to anyone needing a new or used vehicle!

kshappee84

Apr 28, 2016

Don has been excellent! He understands the meaning of customer service and how to develop a lasting relationship! I will definately continue to work with Don and look forward to future purchases!

Leah

Apr 28, 2016

I couldn't be happier with the service provided by Don and Mitch! They were extremely accommodating and have great customer service skills! I have recommended many of my friends and family to them as they have given me superior service! Thank you Don! You don't see managers involved in the process much and Don was involved from start to finish and continues to check on me after a year of having my vehicle.

ChrisLee86

Apr 28, 2016

Don Harley knocked it out of the park! I would highly recommend Dick Scott to anyone looking for a new or used vehicle. The staff was outstanding and made the car buying experience great.

Brandon Schwind

Apr 28, 2016

As a travelling sales rep. I demand a lot out of my vehicles. When I look to purchase I want a candid explanation about the car I am interested in. Mgr. Don Harley made the experience wonderful and hassle free. I will be back!

Stacy W

Apr 27, 2016

Best dealership experience I have ever had; not just once but twice. Don Harley, Jeff Lopez, Mitchell and Dennis were all amazing to work with.A few months ago I was referred to Don when my daughter needed a new car. I was amazed by the friendly and professional service we received during the purchase of her 2013 Chevy Malibu. Mitch helped her find the perfect car. Jeff Lopez helped her with the financing and Don made sure everything went smoothly. I was so impressed with the outstanding service we received that I contacted Don on Saturday to let him know I was interested in leasing a Jeep. Monday afternoon a 2016 Jeep Patriot was delivered to my workplace. I didn't even have to go to the dealership, they came to me. Dennis delivered my Patriot and the paperwork needed to complete the transaction. He was patient and knowledgeable and took the time to explain each document I signed. The entire process was seamless and I am beyond happy with my 2016 Jeep Patriot! Thank you Dick Scott Motor Mall for making my 30+ year old dream of owning a Jeep come true!

Peter D Eckman

Apr 25, 2016

I have bought many vehicles in my life and this purchase was the 2nd with Dick Scott Motor Mall. I had nothing but a positive and time efficient experience. The staff was very organized, professional and respectful. They had all the paperwork done in minimal time and was very quick to follow up on my questions. I would highly recommend them for your next purchase.

Michelle Nurse

Apr 14, 2016

I recently purchased my wrangler from this dealership (that in itself was a great and fun day, but this review is about the service department). The service team went far above and beyond any expectations. The issues I was experiencing were not included in my warranty, they very easily could have charged me for the work they did, the fact that they didn't shows me just how important customer service is to them. They even hooked me up with a loaner car! Scott took the time to give me a private lesson on operating my wrangler's soft top. Jesse is friendly and welcoming, a true asset to the team, it wouldn't have been the same without him. I will forever remember my experience and recommend this dealership as often as possible....Starting with you;) If you buy an off roading vehicle, you gotta try out the obstacle course!

Michelle Nurse

Apr 14, 2016

I recently purchased my wrangler from this dealership (that in itself was a great and fun day, but this review is about the service department). The service team went far above and beyond any expectations. The issues I was experiencing were not included in my warranty, they very easily could have charged me for the work they did, the fact that they didn't shows me just how important customer service is to them. They even hooked me up with a loaner car! Scott took the time to give me a private lesson on operating my wrangler's soft top. Jesse is friendly and welcoming, a true asset to the team, it wouldn't have been the same without him. I will forever remember my experience and recommend this dealership as often as possible....Starting with you;) If you buy an off roading vehicle, you gotta try out the obstacle course!

Kim

Apr 9, 2016

After several test drives at various dealerships and scouring the internet for new and used jeeps available in our area, we bought a pre-owned Jeep Sahara from Dick Scott Motor Mall. It was a pleasure to work with Ashley, our saleswoman. We are happy with our purchase, so far, and the jeep is a step up from our original plan to buy the base model Wrangler Sport to tow behind our RV and use as a third vehicle (or maybe primary vehicle for one of us). For the price we feel we got a Jeep with low miles and quite a few "extras"--a good value. We loved that Dick Scott delivered our vehicle to our house after the purchase since we live over an hour away from the dealership! I wish our Jeep had come certified as part of the original sale price since it was a 2013 and was out of warranty, so we paid that extra fee for peace of mind. Before delivery they serviced the vehicle to make sure it was in good working order. The only glitch we had was that it was supposed to be detailed after our decision to buy it and it doesn't appear that it was when it was delivered (needed vacuuming and wiping down of the interior for example). The previous owner had turned it in clean, however, so it wasn't a big deal. Over-all this was a great experience!

rsbassila

Apr 6, 2016

Rick artibee was a professional from the phone conversation thru the delivery process . Dealer gave me more than fair price for my trade and out me on a lease for a 2016 jeep compass well equipped it exceeded my expectations and the terms were fantastic. I'm completely satisfied and recommend Dick Scott motor mall to all my family and friends. A short drive from lansing and you know what ? They'll bring the vehicle to you to tested. That's a dealer that wants your business . Thank you Rick.

james.wm.hussey

Apr 1, 2016

They always take care of me. A Disabled US Navy Veteran with Jeep products Wrangler 2015 to a brand new Jeep Patriot 2016. The radio is doing actual the way technology should be done with blue tooth interface for multiple devices; sweet deal. It has a better height from the ground, for a cripple man like me. The sound systems inside does not clip an d the bass is perfect!

Optima Fan

Mar 30, 2016

We had been shopping for a few weeks prior to stopping in to see a 2015 Kia Optima. We had been over looking at a 2015 Kia Forte at the Kia Dealership prior to stopping by. We feel we got the better car at a lower monthly payment. We didn't feel pressured. We were there because we wanted a next to new car used car. We ended up buying the car we wanted at a price we could afford. We are satisfied customers!

Donald D.

Mar 29, 2016

As always Joe Murphy was very helpful and I will be back in the spring when my other lease is up.

Mike Heiler Real Estate

Mar 27, 2016

Simply the Best--Nelson Cypher doesn't sell you a vehicle---He listens to your needs and delivers winning results for his customers. Nelson is like a star quarterback working to get the customer to their Goal. He tunes in to his customers- answers all their questions--goes over all the options--And brings in the Dick Scott posse to get you all the way to the goal--A smooth, successful game winning touchdown. -Nelson and his team made me a happy customer rolling down the road with a confident smile--We have purchased multiple Trucks, Cars, Jeeps and Suvs from Nelson. We are grateful Nelson's knowledge, patience, and super-professional skills. With Nelson as the quarterback and Jud as the head coach...the customer always wins!!! After the win, the service Team treats you like family--Scott Butash, Jesse Shelton and the entire service and parts team rush onto the field to help. They act as if your vehicle belongs to their mother--Real People-Real Honest-Real Results--That is why we are loyal to the Nelson Cypher/Jud Scott Posse--They've got you covered!---The other dealerships need to go sit on the bench! --Mike Heiler

Mike Heiler Real Estate

Mar 27, 2016

Simply the Best--Nelson Cypher doesn't sell you a vehicle---He listens to your needs and delivers winning results for his customers. Nelson is like a star quarterback working to get the customer to their Goal. He tunes in to his customers- answers all their questions--goes over all the options--And brings in the Dick Scott posse to get you all the way to the goal--A smooth, successful game winning touchdown. -Nelson and his team made me a happy customer rolling down the road with a confident smile--We have purchased multiple Trucks, Cars, Jeeps and Suvs from Nelson. We are grateful Nelson's knowledge, patience, and super-professional skills. With Nelson as the quarterback and Jud as the head coach...the customer always wins!!! After the win, the service Team treats you like family--Scott Butash, Jesse Shelton and the entire service and parts team rush onto the field to help. They act as if your vehicle belongs to their mother--Real People-Real Honest-Real Results--That is why we are loyal to the Nelson Cypher/Jud Scott Posse--They've got you covered!---The other dealerships need to go sit on the bench! --Mike Heiler

James Baer

Mar 21, 2016

I recently purchased a 2010 Jeep wrangler Sahara unlimited from this dealership. it had a problem with the rear passenger door at time of purchase, and I was assured that after they lubricated it, that it will work itself out with use. they were wrong.. I went to get my son out of the back seat, and the button stuck and the door wouldn't shut. I had to use a bungee cord to hold the door close. The windshield washer didn't work, but when you used the function on the lever, it sprayed the rear washer into the cargo area and into the interior of the vehicle. I tried to remove the dick Scott tire cover from the spare at the dealer, and the guy that sold me the vehicle (Mitchell) told me to leave it on there. it's a form of advertising for them.. I just bought what I thought was a great $23,500 vehicle and I didn't want to insult them by removing their cover on the lot... a couple days later I removed the cover, only to find out that the fire is slashed and has plugs in it. it's not a spare that I feel comfortable throwing on my vehile. then the rear passenger window stopped working. I am guessing it's because of all of the lubrication they put on the door mechanism that it got onto the electric window motor and did damage. then the coolant was really low and my heat stopped working... this is all with in 3 days of purchase.... so I was afraid that it's burning coolant... I brought all of these issues to their attention and they refused to make any of it right... that read door is a safety issue for my child, they won't fix it.. the guy back in service was very rude to, and I was told to talk to the guy that sold me the vehicle. Mitchell (the guy that sold me the vehicle) told me it will be taken care of, then I was informed that they will only fix the window washer issue. I was told to talk to the manager. I talked to the manager and he told me that I should be grateful that they are even fixing that one problem. at this point I'm very frustrated and I told them that I guess I should contact an attorney because I shouldn't have all of these issues right when I drive a $23,500 vehicle off of the lot, and then have them refuse to fix anything. I was stuck on the side of the road until I bungee corded my door shut and the door sensor was dinging and my interior lights were still on. After I said the word attorney, the managed told me to get in my vehicle and leave immediately. they refused to service the vehicle and threatened to call the police if I didn't leave at once. when I went back to the shop to get my vehicle, they were working on my door handle which I was told they were going to refuse to fix, and the manager told them to drop their tools and to get the vehicle out of there. I told the manager I can't legally drive off with a door swinging open. he said it's not his problem. the mechanic felt bad and popped the handle out so it would at least latch shut, and I said I better leave before your dick head manager calls the police huh. I thanked him for at least making it so I could drive without my door being open, and now I'm afraid to even try to open the door... worse experience ever, and I plan on telling everyone I know about this.

Jim

Mar 16, 2016

Very pleasant experience. The salesperson we dealt with was not pushy at all and very professional.

LeighAnnMark2016

Mar 16, 2016

Even though we just stopped by to look at the Jeeps....we ended buying a Jeep Renegade. We took it for a test drive and we really liked it....next thing you know we were driving home in it. A very special thank you to TJ and Rick. You guys are the best!LeighAnn and Mark

Joe

Mar 15, 2016

I'm 44 and I've been leasing vehicles since I was 25. Always a terrible experience. A friend recommended Dick Scott....2 days later I was in a new truck. I've leased my last 2 vehicles from there. Great experience, both times. I would recommend Dick Scott in Fowlerville to anyone. I'll be back for my next, no doubt. Joe

Joe

Mar 15, 2016

I'm 44 and I've been leasing vehicles since I was 25. Always a terrible experience.A friend recommended Dick Scott....2 days later I was in a new truck.I've leased my last 2 vehicles from there.Great experience, both times.I would recommend Dick Scott in Fowlerville to anyone. I'll be back for my next, no doubt.Joe

3chancedante4

Mar 11, 2016

This is by far the best experience I've had. We purchased from them before and they were very good, Service is top notch, thats why we keep going back. Ashley Smith was a real pleasure to have for a salesperson. We called to inquire about 2 trucks before we even got there, she faxed us the window sticker for the 2 trucks we were interested in so I could check with Insurance. Than had her send a paper with total discount, rebates and final out the door price. When we went to take the first one for a ride it was ready to go. Didn't even bother with the second truck. We thought about it overnight, called and went in to give a deposit and made arrangements to pick it up next day. This is a 2016 Ram Laramie, does everything but drive itself we love it. If you go in I hope you look Ashley up, but all of them are really wonderful to work with.

Maria92

Mar 7, 2016

Went in on Saturday to take a look at a 2012 Jeep Wrangler Sahara Unlimited, and was helped by Joe Murphy. He was very friendly, entertaining and trust worthy. He allowed to take a test drive (on our own) and inspect the car as long as we'd want. We had a pleasant experience with Joe, as well as the other staff; they were attentive and engaging. So far we love the car and it seems to be in top notch condition so we don't expect any trouble. We loved the honesty of the salesmen and hope to do business in the future.

Wil From Fowlerville

Feb 22, 2016

I have bought a number of cars from Dick Scott over the last 25 years and always come back. They are trust worthy and provide expert service to their customers. Joe Murphy made the car buying experience very painless and also made it possible to get the price I was looking for. I would definitely recommend the dealership, and especially my salesman Joe murphy to anyone who wants a quality car buying experience.Wil lardie

j041267

Feb 2, 2016

Rick Artibee over delivered and surpassed all expectations that I had, I would recommend him to ANYONE! Fantastic experience, fast and painless. Rick is not your stereotypical salesperson.

Jpigl10

Jan 30, 2016

Just got a great deal on a new 2016 RAM lease. Nelson treated us great and really helped us get into the truck we wanted. Jud made it possible to get the price we were looking for. This is our second lease from Dick Scott and definitely won't be out last.

Kimberly

Jan 28, 2016

Michael Gibbs is kind, respectful and professional. He made the experience of buying a car enjoyable and stress free. I live in East Lansing and am glad I found Dick Scott Motor Mall on cars.com. The whole experience was pressure free from beginning to end, very thankful for that, and my questions were attended to in a respectful manner. Thank you!

thegame34

Jan 25, 2016

This was my first time dealing with Dick Scott Motor Mall and I couldn't be more pleased. Alexis made the experience enjoyable and easy; she is efficient, knowledgeable, personable and customer satisfaction is her top priority. We found the Jeep we were looking for online and Alexis had it ready to go when we arrived. We love our new Jeep and couldn't have asked for the process to have went any smoother. Thanks Alexis and Jeff!

Gary Sterling Heights

Jan 19, 2016

I would like to thank Rick Artibee for making my car purchase stress free. I had tried for 4 days to get a dealership close to my home just to give me a price on a used car and they would not even contact me. I emailed Dick Scott through their website , I received a confirmation in 20 minutes that someone would contact me ( this was Sunday night ). Monday morning before the dealership even opened Rick Artibee called me. We greed on a very fair price in about 10 minutes no hassle what so ever. I explained to Rick that I have a disabled son making the drive down to the dealership difficult. He told me he would deliver the car to my house. I was shocked as no one ever offered to do that for me. When the car came it was spotless and had a full tank of gas. The guy who delivered it ( Dennis ) was very friendly & knowledgeable. I would highly recommend Dick Scott and especially Rick Artibee give them a chance to show you what they showed me " that the customer does matter ".

Gary Mopar

Jan 19, 2016

I found Dick Scott by accident searching for a car , I tried going through another dealer and after 4 days I could not even get a price. I contacted Dick Scott on Sunday night through their website 20 minutes later I got a confirmation email that someone would contact me. The next day before the dealership opened Rick Artibee called , he was very agreeable, easy to work with and we made a deal. I explained to Rick that I have a disabled son and getting down to the dealership would be hard. That is when he shocked me and said he would deliver the car to my home I never had this happen to me. When the car came to my house it was spotless with a full tank of gas. Dennis who delivered it was very friendly and knowledgable about the car. I am now a loyal Dick Scott customer, the customer service was outstanding. I highly recommend giving Dick Scott a chance to show you what they showed me " how to treat a customer"

RhondaRose

Jan 12, 2016

Purchasing my 200 Chrysler was a wonderful experience. Jeff Lopez & Scott Butash, were kind, & very helpful! I delt with Alexis Lesperance first hand. Alexis was prepared, had everything ready to go, called my insurance company for me, AND... Even had balloons on my new car !!! Can you say customer service ! Alexis made it such an enjoyable quick and easy experience. Thank you so much !

Morrall

Jan 12, 2016

Alexis was great to work with. I bought a new wrangler from her and she was very polite and professional. I would recommend her to anyone.

Minnes25

Jan 1, 2016

Jason and Ashley provided exceptional customer service and gave me a great deal on a 2015 Jeep Cherokee. They were able to give me good value for my trade and made the car buying experience very painless! Jeff the finance manager was very pleasant to work with as well! After shopping around at several other dealerships, the service there was very refreshing! We'll definitely go back to Dick Scott Motor Mall.

Pegasus65

Dec 31, 2015

I stopped in and talked to Nelson Cypher about a used car for my wife. I had checked their inventory on line and asked if still available. He had all 3 vehicles ready to drive for my wife Cindy. She liked the Buick Verona and we decided to buy it. Unfortunately with her work schedule and an ice storm it deemed almost impossible to get together but with Nelson's patience and schedule adjusting we finally did, Jeff the financial person was very good to work with and the signing came off and we now own along with the credit union a reliable car for my wife. I have to say that this was the most pleasureable car buying experience i have ever had

Alan

Dec 30, 2015

We leased a new truck on December 26th for the wife and I was so happy with the deal I went back on the 30th of December and purchased another one.T.J.and Rick were a great pleasure to work with. They made both deals go easy and gave us exactly what we wanted.

HappyCustomer

Dec 25, 2015

We love this dealership. We have bought a number of cars from this dealership owe the years and we always come back. They are trust worthy and give top notch service to their customers. We are about an hour a way from this dealership and still they delivered my new car to my door! I was amazed and blessed. Thank you Jud Scott and Nelson Cypher...you are super! J Laird

Dee1981

Dec 22, 2015

This will be my 3rd leasing experience with Dick Scott Motor Mall & as always it was great. Ashley was very helpful & professional. They delivered my car to my home because it is a distance & had all my paperwork ready for me to sign they make it so convenient for the customers!

tgco

Dec 21, 2015

The salesman (Mitchell) I dealt with was very professional, helpful, and went out of his way to help me. I found the car on the internet and wanted to check it out and do a couple comparisons. Very efficient. And the closing on the sale was easier than I expected. I'd definitely come back (and I live an hour away).

tgco

Dec 21, 2015

The salesman I dealt with was very professional, helpful, and went out of his way to help me.I found the car on the internet and wanted to check it out and do a couple comparisons. Very efficient.And the closing on the sale was easier than I expected. I'd definitely come back (and I live an hour away).

Freddy

Dec 19, 2015

We live approx.one hour and a half from Dick Scott Motor Mall and the drive was worth it.Every person at the dealership was a delight to work with ,our salesman Rick Artibee made us feel like family the absolute most painless car buying experience ever.So anyone looking to buy a car should at least see the people at Dick Scott before you sign on the dotted line.Thank you Rick!!!

Freddy

Dec 19, 2015

We live approx.one hour and a half from Dick Scott Motor Mall and the drive was worth it.Every person at the dealership was a delight to work with ,our salesman Rick Artibee made us feel like family the absolute most painless car buying experience ever.So anyone looking to buy a car should at least see the people at Dick Scott before you sign on the dotted line.Thank you Rick!!!

Lori Z.

Dec 10, 2015

The time and effort the sales staff dedicated to finding the exact vehicle and working through all pricing and financial matters was just the beginning of a tremendous overall experience. The ease of finalizing the paperwork with Amelia, Mark and Don was amazing. Then on to the delivery of my brand new Chrysler 200C...which I LOVE...the time spent with me (after normal closing time) was beyond comprehensive and commendable. I will shop at no other dealerships. Thank you all!

Lori Z

Dec 9, 2015

The time and effort the sales staff dedicated to finding the exact vehicle and working through all pricing and financial matters was just the beginning of a tremendous overall experience. The ease of finalizing the paperwork with Amelia, Mark and Don was amazing. Then on to the delivery of my brand new Chrysler 200C...which I LOVE...the time spent with me (after normal closing time) was beyond comprehensive and commendable. I will shop at no other dealerships. Thank you all!

Happynewcarowner

Dec 5, 2015

Worked with TJ Kogut and couldn't be happier. I drive a tough bargin and TJ managed to make me happy. Would recommend the drive. I believe going to a big dealership like Dick Scott got me the best deal.

J.R.

Dec 2, 2015

I had researched prices across the state for leasing a Journey R/T. I called and inquired about Dick Scott's price for the lease and a phone call was returned within the hour with further details. The dealership was close to my home so I stopped in for a test drive. I was addressed promptly upon arriving and although I was in a time crunch, had to opportunity to test drive the vehicle and chat with the representative about further details all within 40 minutes. With Black Friday deals going on at multiple dealerships, I was pleased that this local dealership was able to match the prices I was quoted and they were able to obtain the vehicle within 48 hours. Had a follow up phone call and email regarding the purchase. Overall wonderful, pain-less experience by a friendly representative who was always available by phone. Would certainly recommend a visit to anyone interested in a new car.

Tricia

Dec 1, 2015

I finally found a place where the salewoman didn't play games and respects women, thank you Ashley

N. Smith

Nov 10, 2015

Rick Artibee was great to work with! He was was very pleasant. I applied online, was approved within a couple hours and told to come pick up my vehicle. Upon arriving, I was skeptical, thinking Mr. Artibee was going to tell me something different upon arrival; however, there were no gimmicks! Mr. Artibee delivered as promised. I was very pleased with my puchase and the excellent received at Dick Scott Motor Mall. If you need a car and would like a pleasant, professional to work with, I highly recommend Rick Artibee!

N. Smith

Nov 10, 2015

Rick Artibee was great to work with! He was was very pleasant. I applied online, was approved within a couple hours and told to come pick up my vehicle. Upon arriving, I was skeptical, thinking Mr. Artibee was going to tell me something different upon arrival; however, there were no gimmicks! Mr. Artibee delivered as promised. I was very pleased with my puchase and the excellent received at Dick Scott Motor Mall. If you need a car and would like a pleasant, professional to work with, I highly recommend Rick Artibee!

fire402

Oct 31, 2015

I just received my second Dodge Ram 1500 P/U from the Dick Scott dealership in Fowlerville. I was not looking to trade at this time but was lured in with a sales incentive program I was made aware of by a phone call. In talking to Nelson that afternoon I began to concider trading. Nelson was very patient as I asked for payment /option figures on a number of vehicles to find the right fit for me. I took delivery of my new Ram 1500 Outdoorsman P/U and could'nt be more pleased. Great job by owner Judd Scott qand Nelson Cypher, for making this purchase possible. I will recommend this dealership to friends and family.

Katie9515

Oct 30, 2015

We had an amazing experience at Dick Scott, our sales-lady was phenomenal and couldn't have asked for better service! Plus the finance part of things that guy was amazing too. Overall, she was amazing at staying in touch and answering any questions we had as we had them. We will definitely be long time customers!!!

Ariang24

Oct 28, 2015

Very unprofessional staff and extremely rude. Have no clue how to treat customers. Made no effort to accomodate our schedule and needs. Don't recommend at all!

happydriverat76

Oct 28, 2015

The entire dealership is friendly, courteous, and helpful. Our first experience was a year ago buying our new Chrysler Town and Country. At that time we dealt with Joe Murphy and were impressed by his extensive knowledge of his product and his desire to help us enjoy this experience. When we were looking for a second car (used) this year we called upon Joe again and he was very helpful in finding what we were looking for. His knowledge of his product again was most helpful and appreciated.

Jmcleod1991

Oct 20, 2015

I looked at just about every dealership in the Howell/Fowerville/Brighton area and didn't find anything I really liked until I got to Dick Scott, including the salesperson! She was great and very helpful. Me being a female, it was nice to have a female salesperson for once. Totally recommend Dick Scott!!

emiller19

Oct 20, 2015

I could not have been more pleased with the service I received from Mrs. Ashley Smith and Mr. Jeff Lopez. Ashley went above and beyond to find the right match for me and was professional and patient all along the way. She is a pleasure to work with. Mr. Lopez made the financing process about as enjoyable as it can be. He was just wonderful to work with! So happy I found these two and I LOVE my Jeep!

John

Oct 14, 2015

I had a great experience, and would highly recommend Dick Scott Motor Mall in Fowlerville, Michigan. Ashley Smith was a great salesperson. She went way above and beyond to make my experience there very positive. Her and Jud Scott could not have done any more to work with me on this purchase. I know I am going to enjoy my 2013 Ram pickup.

Melinda

Oct 13, 2015

I had a great experience, and would highly recommend it! Ashley is wonderful! I'm so happy with my new Chrysler 200. Top notch dealership. Friendly, prompt, easy.

PetersonE717

Oct 9, 2015

Picked up a 2006 Dodge Charger R/T Daytona from Mitchell. Great service, down to earth and extremely knowledgeable staff. Huge selection at the dealership and it seemed most of the used selection was in good condition as well. Trade-in was appraised quickly, car received a nice detailing and gas up before I drove it off. I will be buying my next car here as well.

jpantelides

Oct 7, 2015

Ii picked up a 2015 Baja Yellow Jeep Wrangler Sahara Unlimited X on October 5, 2015. With my hectic schedules (work and personal) it was not always easy to communicate by phone, so Jud made it painless by quickly answering emails and providing me with all the pertinent information. Once I had all the pertinent information I was able to make a decision, emailed him on Friday, October 3rd telling him the vehicle I wanted, talked with him on Saturday and picked upon Monday. The experience is by far the best I have ever had with a dealership and I would recommend Dick Scott Motor Mall to anyone interested in a vehicle from FCA.Thank you again.Jordan Pantelides

Jean R

Oct 3, 2015

My experience here was outstanding from the time I walked into the dealership all the way through to the moment I drove off in my new car. Joe Murphy was a no nonsense kind of guy, I told him what I was looking for, the payment range I needed to be in and he delivered. I came in on a Wednesday night and picked up my new car on Saturday morning. He handled everything via text or with a phone call, there was no long waiting in a dealership showroom, no haggling on price and he did not try to sell me something I did not want or need. This was one of the best New Car buying experiences I have every had! I would highly recommend both Dick Scott Motor Mall and Joe Murphy.

Medicmom

Sep 22, 2015

Great service since I was busy. They stayed in contact got what I wanted and paperwork done. Great job making things easy and quick. Awesome job!

Diana Pringle

Sep 19, 2015

Mark Gillis (sales) did a great job start to finish with helping my daughter buy her first car. He treated her like a pro-and not like she was a kid. Finance Mgr was the same! The dealership is clean and bright. Her car was brought around with a tank of gas and freshly cleaned up. Mark helped us pack up from her trade-in. Couldn't have been more pleased with her first car buy!

Linda G

Sep 17, 2015

I had a very good experience working with Joe Murphy in getting the right jeep for me. I am glad that we chose to go to this dealer. I will recommend them to others because finding the right jeep was quick and painless. Jeff was great in financing too. Joe was very helpful on such a busy Saturday to take time to help me out.

V.torres

Sep 9, 2015

I went to 3 other dealerships before going to Dick Scott in Fowlerville. The customer service was awful at the ones I visited. No one was willing to help find me what I wanted. I had financing ready and all I needed was the sales person to help me find my vehicle. Joe Murphy from Dick Scott called me to see if he could help. He went above and beyond and found me exactly what I was looking for and delivered it just a week later! My husband and I drove an hour to get there and we will definitely go back for our next purchase. Top notch salespeople and a great dealership to deal with!! Overall great experience.

underw64

Sep 9, 2015

We went to Dick Scott Motor Mall in the hopes that we'd be able to trade-in my husband's 2-door, 2WD for something more substantial for a family that lives in Michigan winters. Alexis was able to get us into a beautiful 2011 Liberty at well under our budget. The process was incredibly fast and easy, with both Alexis and Jeff explaining things perfectly about the entire process - I was a little overwhelmed as I had never purchased a car before. They made it a painless process. Thank you!!

jeeplover

Sep 4, 2015

My husband talked me into going to this dealership to look at a Jeep Trailhawk. I thought there's no way we can make this happen and it would be a waste of my time. BUT Ashley did make it happen - she was very professional, helpful, informative and resourceful and found a way for my husband and I to get the Jeep we wanted. We've had Chrysler and Dodge products for 20 years but never a Jeep. We LOVE it! Thank you Ashley!! Everyone we dealt with at this dealership was extremely nice and helpful We'll be back when it's time for our next vehicle.

GailRN

Sep 3, 2015

I would have purchased my Jeep with a hand shake ! I have purchased many new vehicles over the years and have always walked away feeling that I was taken advantage of , not at Dick Scott. I felt they truly appreciated my business. I got the best deal out of the 5 dealerships I reached out to ( they were also the first to respond to my internet inquiry) It was actually fun buying a new vehicle again!!!

Jac M.

Aug 26, 2015

I went in shopping for a new car, toured the lot a little before entering the showroom. Felt completely ignored by the staff, until Ashley came over to help me. Although I did test drive a vehicle, I'm not sure if I would buy from this dealer.

Justin

Aug 26, 2015

Ashley Smith did a fantastic job working out a deal over phone with me for the 2nd year in a row! They delivered the car right to my office and took my old Jeep no questions asked.

clk731

Aug 24, 2015

My husband and I contacted the dealership the day before we bought our Jeep. We let them know what we wanted to look at and when we arrived in the morning, that Jeep was ready for a test drive. Our salesman was Joe Murphy and Jeff Lopez helped with the finances. Our total visit, in and out, was within 3 hours! I have never had an experience like this; it usually takes most of the day. I want to thank Joe and Jeff for making this a great experience!

holtrams84

Aug 15, 2015

Ashley did a fantastic job making it so easy to buy my Jeep. She had the truck sent to me for a test drive, had all of the paperwork done and ready when I got there. She is by far the best car salesperson that I have ever dealt with.

ejmgsd111

Aug 15, 2015

Rick Artibee moved heaven and earth to make my sale possible, with many factors going against me, he and his peers, truly kept at it, where others may have just let me walk. Always a smile on his face and positive outlook, I really didn't think it was going to happen. Thank you Rick and Dick Scott Motor Mall. I am singing your praises and sending you business! P.S. I came in with an upside down trade on a leased vehicle to hoping to get another used vehicle, walked out with a new vehicle.Ellen Migliore

Chuck

Aug 14, 2015

Don & Nelson were fantastic in finding the perfect Jeep for my wife and I, then working out a great deal. To top it off the sales paper work was completed fast and easy. I will definitely be back!

abc123

Aug 13, 2015

Nelson Cypher at Dick Scott Motormall provides the absolute best offers for new car leases. I am on my 4th lease and hold Nelson Cypher and Judd Scott in high regard. I recommend them to my friends.

happygrad

Aug 12, 2015

Ashley and Jeff were wonderful to work with. As a busy graduate student they were considerate of my time and budget, getting me just what I needed quickly! Thank you for helping me get into the perfect car!

kellysquilting

Aug 11, 2015

Alexis Lesperance was amazing! She met all of my needs, very knowledgeable and great with my little boy. I've never been so excited about a car! Thank you Alexis for going above and beyond! I highly recommend this dealership and Alexis!

Emilylynnn

Aug 5, 2015

My boyfriend and I bought a 205 Chrysler 200 a few months ago and the buying experience was phenomenal. But, we took our car on a trip to the Adirondack Mountains in Upstate New York, and unfortunately a tree fell on it. We were able to drive it back, but took it into the repair shop the day after we got back. We also had an issue with our coolant as well. I just wanted to say that Brian, the manager of the Body Shop and his crew did an amazing job at restoring the car to mint condition. They were so friendly and helpful and understanding. We even had a loner for over three weeks. I always recommend people to buy from Dick Scott Motor Mall and I will only buy my future vehicles there as well as get any maintenance done there as well. Thank you for caring about your customers like you do!

Bird0112

Aug 4, 2015

Recently my wife decided that she wanted her dream vehicle, a Jeep Wrangler unlimited. We went to our local dealer in Lansing Champion. They didn't seem to want to work with me on any aspect of the deal. So we went to the dealer where the exact vehicle that we wanted was located in Fowlerville Mi Dick Scott Motor Mall. We met Chris Helka and he was wonderful. He listened to our needs and exceeded our expectations. We are a GM family and in the last 20 years have only purchased 1 Non-GM vehicle and that was from Champion in Lansing. If in the future i was to buy another Jeep, Chrysler or Dodge I would not even think twice I would go to see Chris.Chris 2 Big thumbs up on all you did for us. You helped make this special day all it could be.

Diane0715

Aug 3, 2015

My son has purchased 2- 2013 vehicles since the first part of June. Seems neither of them have more than one key? $200 or more to purchase one. Won't be doing business with them again

glenn.martinatsiemens.com

Aug 3, 2015

Excellent Job Alexis and Jud this was my second car I brought in the last two months and I will always come back to this dealer ship....thanks Glenn Martin

birdncakes12

Aug 3, 2015

We were so pleased with Chris Helka for getting us the Jeep we wanted. Although we have 2 Jeep dealerships near us, we decided to drive 40 miles to Dick Scott because their customer service was impeccable. We are having a ton of fun with our new car and will be back for our next one! Thanks Chris for all your help.

Zaj47

Jul 28, 2015

Great group to work with! Management has developed a great team. Easy transition from Internet sales contact to sales on the floor. Had a unique Ram 2500 Outdoorsman located, shipped, and delivered in less than a week! Hassle free!

Milk4660

Jul 22, 2015

I honestly could not have asked for a better experience at Dick Scott Motor Mall with Alexis Lesperance. I was really wearing about leasing a new car and Alexis guided me the entire time. I felt totally comfortable and confident with her. She paid close attention to detail and listened to all concerns I had and made sure to address each and every one. She was amazing and I would 100% refer her all day to anyone looking to buy a new or used car.

busy_md

Jul 20, 2015

Literally, she took care of everything. Given my busy schedule, she found ways to get me the Jeep that I need. From selecting the car features that will suit my lifestyle, to looking for auto insurance, and delivering the car at my apartment, everything was well taken care of, just like how my mom would do it. :)You can tell salespersons who just want to make the sale from those who really care, and I can attest, these people CARE about their customers. They simply made my life easy. :)I will definitely recommend them to my friends and colleagues. Great job guys!

ACadotto

Jul 20, 2015

Alexis and Jeff were fantastic! A great team to work with! From the test drive to the paperwork, they were efficient, stayed in constant communication and provided great information during the buying process. I love the car and they made buying it that much more fun! Highly recommend the dealership from their internet selling, to Alexis in the showroom to Jeff in financing! And can't forget the detail guys...my 2012 Dodge Challenger looked like a brand new car when we picked up!

Jetzel

Jul 19, 2015

Working with this dealership was incredibly simple almost everything I did was over the phone and with emails when I arrived at the dealership everything was simple and smooth and straight forward they were not pushy about anything and their salesman and staff are all very friendly and helpful and they gave every bit of effort to be able to meet the needs and requirements that I had to the tee with no hiccups and got me a car that I am very very happy with. I would recommend this dealership to everyone.

jaycee57

Jul 15, 2015

Jordan was great to deal with. He was extremely knowledgeable and engaging but without pressure. The whole vehicle buying experience wss one of the most enjoyable experiences we've had.

Jeepaway2014

Jul 14, 2015

Alexis was so easy to talk to. She didn't push us in to anything that we didn't want. We're so very happy we took the time to come up to Dick Scott. Thank you Alexis and the word us out about your great service and we will be back.

DiverKas

Jul 1, 2015

Rick at Dick Scott took my call in the morning, and I drove the vehicle home that afternoon. An outstanding experience! Rick was great to work with, the vehicle was everything advertised. Less than 30 minutes to wrap up the paperwork. Great job!

Jonnyboyharris

Jun 29, 2015

Alexis was easy to work with. She was patient with my multitude of questions and mind changing, even emails at 12:30 am...I will be recommending others work with her.

Eric2079

Jun 26, 2015

I have purchased over 50 cars in my life.... Best experience so far, love the new ram! Thanks to Alexis and everyone involved... Highly recommend them.

Jeep driver from Haslett

Jun 26, 2015

Great experience with Ashley Smith and Don Harley! Friendly, great knowledge of the product, and professional. Thank you for making this car purchase easy and enjoyable

Spartan333

Jun 25, 2015

The particular Jeep that I was interested was a special edition model that was difficult to come by. Chris made the process seamless in both locating and making the model I was interested in available to me within 24 hours. I had dealt with other dealerships prior who estimated weeks for this to happen. Both Chris and Don Harley made my car buying experience so much easier than I had anticipated. Chris is quick to follow up and demonstrated a deep interest for the Chrysler/Jeep brand and knows his wranglers well! Being new to the Jeep Wrangler model, I had plenty of questions and he was quick to answer and offer help. Highly recommended!

COB734

Jun 18, 2015

We never felt pressured by Ashley to buy a vehicle now now now. She has a great sales style, laid back yet genuinely interested in her new customer. She helped us decide which car among three was the best deal for us. We bought a Wrangler Unlimited Sahara, and absolutely love it. Ashley helped us get just the right equipment and accessories to fit our needs. We couldn't be happier with our car buying experience at Dick Scott Auto MallWe also worked with Jeff to find the right financing, rust protection, and warranty package. I felt very comfortable working with Jeff and left feeling like I had made a new friend. We also got to meet Jud Scott. I thoroughly enjoyed our conversation about my favorite golf course in the world, Meadowbrook County Club. How can buying a new car be better than that? Can't be done. Great team, Ashley, Jeff, and Jud. Thank you, All!

TonyB

Jun 16, 2015

My oldest son who is only 17, knew I was going out of town after we had discussed getting a new truck. He knew I wanted a Ram, so he asked if he could go look while I was out of town. I told him he could try, but I didn't know if the sales people would help him or take him seriously. When I got back from my trip, he had 2 trucks picked out and took me to the dealership. My son is very inquisitive and I know he took a bunch of Chris' time asking questions to find the right truck. When I got to the dealership, I liked both trucks but picked my truck based on the color.Chris made the process easy and again, took the time to listen to my son, when he easily could have blown him off, since he was only 17. But instead he treated my son with respect and worked with him and obviously did the same for me, when I got back from my trip and came in.Thanks Chris!Sincerely,Tony B

Bill

Jun 4, 2015

This could be the 12th vehicle delivered by Dick Scott Motormall. Joe Murphy will be inducted into the Hall of Fame for his ability to take a vehicle purchase to a new level of simplicity. If you can tell him what you want, he will deliver the vehicle in an enjoyably comfortable manor. Jud Scott has improved the facility, and increased the inventory over the past 5 years, that will rival his large market rivals. A great manager, manages from the floor, I have never been in the dealership, that Jud wasn't present. Another car, another great experience, thanks Joe and Jud.

nojuliefx

Jun 2, 2015

The staff of Dick Scott Motor Mall was very friendly and accommodating. They stayed late to finish my purchase deal, which was very much appreciated. They were also able to get me a better deal on a Jeep Cherokee than the dealer in Lansing. Nelson was very friendly and a pleasure to work with.

oldvet68

May 25, 2015

Ashley Smith was very helpful in getting the deal approved. Jeff Lopez helped me navigate the financial end. I want to thank the staff at Dick Scott! Mike R.

mollyjordan

May 25, 2015

I was very pleased with my experience with Dick Scott. They were very swamped with the amount of customers with limited staff and they still made me feel like a priority. It took me less than a week to get my car, actually about 3 days from the moment I started talking with Alexis! They took my Jeep, that was about to give our all together, for more than any other dealership would even THINK of giving me, just so they could get me into something more reliable. They listened to what I could do, and did their absolute best to get me as close to the cost I could afford as possible with my bad credit. Jeff Lopez is honest and caring, and I feel he genuinely wanted to help me out. I'll be back to these people in a couple years!

Pat

May 22, 2015

This started out with an internet search, and turned into an great experience. Great people to work with, no pressure sales. Alexis and Amelia ROCK! Would do business here again any time.And they have TONS of cars on their lot!!! Great people, Great Service, Great Price........

Emmy23

May 22, 2015

Thank you to Amelia and Alexis for the professional service I received buying a Town & Country. From my first contact with until after the sale it was a very positive experience.

AJ15Jeep

May 22, 2015

Had a really great experience purchasing my new Jeep Renegade. Joe was low pressure, willing to support negotiation of sale. Jeff made the transaction easy, again no pressure. Actually found me a better rate and trade in offer was more than fair. The only challenge was upon taking delivery, the vehicle was not prepped well by the porters and took an extra 45 mins to finalize delivery. Otherwise, my experience at Dick Scott was top notch. I would definitely recommend purchasing a vehicle at this dealership and in will certainly purchase another vehicle here.

Tmachleit

May 13, 2015

Brian,Thank you for making my Jeep everything I wanted it to be. You & your guys did a awesome job ! I love it! And you are always so willing to help and are really professional. You really went out of your way for me .I get so many compliments on my jeep. Thank you so much I really appreciate it.

asti

May 13, 2015

Chris Helka did a great job for us as our sales guy. He was really on top of everything, which was important since we don't live in MI and made a 4 hour trip (one way) to look at and buy the truck. Once we got there, the entire transaction only took about 2 hours including the test drive and trade in. My only complaint is their management's policy of only filling the gas tank half way; kind of expected a full tank on a $53000.00 vehicle. Great job Chris! Thanks.

Kevin

May 12, 2015

Alexis and her staff are so professional and friendly. Alexis made my experience very enjoyable and stress free. With all the customers in the dealership that afternoon Alexis and the staff made me feel like a valued customer. Alexis's broad knowledge of her jeep inventory made my decision much easier as to what I wanted as well as could afford.No pressure, no unpleasant surprise's, just real people that care!

temmons21

May 11, 2015

I was looking all around and different dealers and with the situation I was in nobody was willing to work with me or they would just tell me what I would want to hear. I walked into dick scott and Alexis was such a great help. She made it so easy for me. She told me how it was and did what she could to help me out and I ended up in the dart that I've wanted for 2 years.

customer

May 9, 2015

I purchased a used Chrysler 300 from this dealership. I was dealing with Joe Murphy for my sales person and he was top notch and I would recommend working with him. The finance manager was also great made everything very quick and easy. First thing I know I purchased a used vehicle with 100k on it, and it's not going to be perfect. But after purchasing the vehicle I found a couple safety concerns with it. I brought those concerns up to the dealership, which turned into a very long drawn out process. Eventually we were able to come to an agreement to get the problems fixed. I was just disappointed to have these safety problems from a dealership like Dick Scott to begin with. After they inspected the vehicle and confirmed the problem that they missed, I figured they would take care of it to make a customer safe and happy. But like a said they made the whole process very long, drawn out, time consuming. Other then that issue I was very happy with the sales and finance people I dealt with, not so much the management.

Coates1118

May 8, 2015

This is my first time ever working with anyone from Dick Scott in Fowlerville. I am extremely pleased with the overall customer service. Sure am glad I stopped on by.

Jake1234

May 6, 2015

This is my second purchase through this dealership and I have been very satisfied with my customer service. They are patient and willing to work to get you into what fits your needs.

kevinakl

May 5, 2015

My Mom who is 79 years old finally had to retire her Cutlass Sierra she was a little unsure about getting a new car but Alexis Lesperance was very attentive to her concerns and selected a car that was most appropriate.She bought the Chevy Malibu and when I took my Mom to the dealership to pick up her new car Alexis took us into the service bay where there, was her new car with a big bow on the hood, that's when my Mom started to cry tears of joy!!Alexis and her staff went above and beyond to accommodate my Mom and even picked her old car up from her home in Lansing. For all Alexis and her staff did I will always remain grateful for making such a huge happy event for her.Thanks againKevin

Ehartchhrysler

May 5, 2015

I would first like to say that my boyfriend and I drove a 1999 Buick Regal. It was the worst car, something new was always going wrong with it. But I'm so happy that we were able to get into a brand new 2015 Chrysler 200! And we couldn't have done it without Alexis and Jeff. They made the experience quick and they are both very friendly and hard working individuals. They were able to make our dreams happen with being put into a car so sleek and modern. I will continue shopping at Dick Scott Motor Mall in the future.

JustinBaseball

May 4, 2015

I would like to start out by saying that I couldn't be happier about the buying process of my brand new 2015 Chrysler 200. It was the quickest and friendliest process I have ever encountered. I went from a 1999 Buick Regal to a car with 16 miles on it and I've never felt happier. I will always recommend anyone I know to this dealership and especially recommend anyone to see Jeff Lopez. He is by far, the best in car sales and I will continusly buy cars from him over the years.

Andrew

May 1, 2015

Thank you so much to Greg Harakas for making my truck purchase experience great! He worked with my complicated trade-in situation and got me into a brand new truck. It was a stress-free, no-hassle experience and I will definitely be recommending my friends here.

Tara

May 1, 2015

Joe Murphy Thank you making our 4th vehicle purchase such a great experience. You are always a big help and very pleasant . You all are wonderful.

Kenzie Lynn

Apr 30, 2015

I've wanted a Jeep forever and Amelia helped out so much!!! I upgraded to a Jeep Liberty and love it a ton! So happy with the help and the financing. Dicks Scott is such an amazing place and so happy I bought from them. So excited to be driving a Jeep Liberty! Alexis was the one to put the whole deal together and got me approved and was a big help with the trade off, she was very helpful. Jeff was so helpful with the breakdown of the finance, and Don and Amelia are quite the team!

Meagan Lynn

Apr 29, 2015

I am so thrilled to brag about my experience at Dick Scott Motor Mall! Alexis Lesperance made my first time purchase an absolute flawless process! The atmosphere at the dealership was so up lifting, friendly, and fun!! Don and Amelia were also very helpful with the purchase of my 2015 Jeep Wrangler! If you are in need of a new/used/leased vehicle then go check them out! You won't regret it!

Caitlin Jennifer

Apr 20, 2015

I had a great experience at Dick Scott! Alexis is THE BEST!! I have always leased cars in the past, so she made buying my first car a great experience, she is extremely helpful and knowledgeable. Don and Amelia were also very helpful and fun to share my experience with. You can tell that everyone at Dick Scott works as a team. Thank you!

Dee0227

Apr 17, 2015

Alexis is the best! I'm now driving my dream car. She took care of me as soon as I walked In. Thanks So Much!

Very satisfied

Apr 3, 2015

Dick Scott Motor Mall exceeded our expectations. They were able to get us financed even when we thought it wouldn't be possible. Thank You

jeepwranglerguy

Apr 2, 2015

Excellent overall customer service. Had a great working relationship with Ashley Smith. She was awesome! I would recommend this dealership to anyone looking for a great vehicle search experience.

NorthernShopper

Mar 31, 2015

Called around to a few dealers and struggled to find the combination of colors and options I wanted for a Dodge Ram 1500. Also, getting someone to call you back seemed to be a struggle at a couple different dealers. Just by chance I came across Dick Scott Motor Mall that had the vehicle I wanted 230 miles away on the ramtruck.com website. I called and spoke with someone and left my phone number. The person who answered the phone was very polite and said someone would call me be back first thing in morning as it was 6:00 PM and the dealer was closing. At 7:30 PM the same day (after the dealer was closed) I got a call from Nelson. Nelson asked me what I was looking for and asked other questions germane to my inquiry. He said he would call me first thing in morning with pricing information. As a side note, I had found another vehicle that I would have purchased a day earlier, but a competitive dealer was poor with follow up and I got frustrated waiting for information. My philosophy has always been, if someone does not take care of you during the sale are they going to take care of you after the sale?Nelson called back as promised with competitive pricing. Also, showed an eagerness to do whatever it would take to make the "deal". There was only one problem, how was I going to get the vehicle 230 miles away? I was trying to make arrangements to come and pick up but it just was not going to happen. Well, Nelson suggested that they could delivery to me to my doorstep for no additional charge. Done deal. We had a phone agreement by noon on Friday and the Ram was delivered by Dennis at about 2:30 PM the next day (Saturday)! One day later my new Dodge Ram truck was in my driveway 230 miles away! Oh, by the way, I added a tonneau cover and bed liner that had to be installed and they still made their delivery commitment of Saturday.After Dennis and I talked for a few minutes I found out that a close friend of mind in the Detroit area was great customer at Dick Scott Motor Mall. I since talk to my friend and his favorable impression of Dick Scott Motor Mall was the same as mine. They are doing something right.There was no funny business with numbers which sometimes can be the case with some dealers. They gave their best price out of gate. I never felt pressured by Nelson, only that if that was the vehicle I wanted they would do their best to meet my expectations and put me in the vehicle.I am coming out of a competitive lease hence me shopping for a new vehicle. My wife and I will be shopping for another vehicle this fall and they will have first opportunity to win our business based on the experience with Nelson and the Dick Scott Motor Mall team. And yes, I would strongly urge anyone interested in a Chrysler product to call them and ask for Nelson Cypher.

NorthernShopper

Mar 31, 2015

Called around to a few dealers and struggled to find the combination of colors and options I wanted for a Dodge Ram 1500. Also, getting someone to call you back seemed to be a struggle at a couple different dealers. Just by chance I came across Dick Scott Motor Mall that had the vehicle I wanted 230 miles away on the ramtruck.com website. I called and spoke with someone and left my phone number. The person who answered the phone was very polite and said someone would call me be back first thing in morning as it was 6:00 PM and the dealer was closing. At 7:30 PM the same day (after the dealer was closed) I got a call from Nelson. Nelson asked me what I was looking for and asked other questions germane to my inquiry. He said he would call me first thing in morning with pricing information. As a side note, I had found another vehicle that I would have purchased a day earlier, but a competitive dealer was poor with follow up and I got frustrated waiting for information. My philosophy has always been, if someone does not take care of you during the sale are they going to take care of you after the sale? Nelson called back as promised with competitive pricing. Also, showed an eagerness to do whatever it would take to make the "deal". There was only one problem, how was I going to get the vehicle 230 miles away? I was trying to make arrangements to come and pick up but it just was not going to happen. Well, Nelson suggested that they could delivery to me to my doorstep for no additional charge. Done deal. We had a phone agreement by noon on Friday and the Ram was delivered by Dennis at about 2:30 PM the next day (Saturday)! One day later my new Dodge Ram truck was in my driveway 230 miles away! Oh, by the way, I added a tonneau cover and bed liner that had to be installed and they still made their delivery commitment of Saturday. After Dennis and I talked for a few minutes I found out that a close friend of mind in the Detroit area was great customer at Dick Scott Motor Mall. I since talk to my friend and his favorable impression of Dick Scott Motor Mall was the same as mine. They are doing something right. There was no funny business with numbers which sometimes can be the case with some dealers. They gave their best price out of gate. I never felt pressured by Nelson, only that if that was the vehicle I wanted they would do their best to meet my expectations and put me in the vehicle. I am coming out of a competitive lease hence me shopping for a new vehicle. My wife and I will be shopping for another vehicle this fall and they will have first opportunity to win our business based on the experience with Nelson and the Dick Scott Motor Mall team. And yes, I would strongly urge anyone interested in a Chrysler product to call them and ask for Nelson Cypher.

D

Mar 27, 2015

Alexis did a great job making sure I was taken care of both price and vehicle. The nice thing was the free delivery. This dealership is an hour away from my house. Needless to say the next time I have a need for a vehicle she will be the first one I call.

pjspadafore

Mar 27, 2015

I was driving a Ford and was going to stick with a Ford. Then I met Alexis. Whereas Ford treated me like they already had my business, Dick Scott worked to earn my business. I walked away very happy and will recommend this team to my friends and family. Can't wait for the next car!

Jim M

Mar 25, 2015

Honestly the most pleasent experience buying anything from anyone! I normally would not take the time to write a review but because I so strongly feel that anyone in the car buying market should absolutely take their business to Dick Scott, here it is. It was like sitting down with some old buddies and talking about the good times. The business part of buying our Jeep went about as smooth as anything and the quality of our conversations with both Mitch and Jeff were the best!! No pressure, no double talk, no shock and awe, just good guys there to help you have a great day!! You should be proud of your staff! Thank you very much!

Jim

Mar 24, 2015

Honestly the most pleasent experience buying anything from anyone! I normally would not take the time to write a review but because I so strongly feel that anyone in the car buying market should absolutely take their business to Dick Scott, here it is. It was like sitting down with some old buddies and talking about the good times. The business part of buying our Jeep went about as smooth as anything and the quality of our conversations with both Mitch and Jeff were the best!! No pressure, no double talk, no shock and awe, just good guys there to help you have a great day!! You should be proud of your staff! Thank you very much!

Obrechtmr

Mar 19, 2015

Ashley made us feel very comfortable with the entire car buying experience from the time we got to The Dick Scott Motor Mall to the time we took our 2015 Jeep Cherokee home later that night. We test drove as many vehicles as necessary to find the one that was just right for us. I felt Ashley would have stayed at the dealership as long as necessary for us to find the Jeep that made us feel satisfied. We will keep Ashley in mind for the next time we are in the market for a vehicle that is new to us.

Glenn M

Mar 15, 2015

My wife and I had a great experience buying our new vehicle at Dick Scott Motor Mall. We showed up at about 8:00pm on Monday March 2nd to look at a Jeep. Chris Helka was the salesman and Jeff Lopez completed all the paperwork for the financing. They both stayed until 10:30 that night with no hesitations so we could drive the Jeep home. They had answers to all our questions. We had asked about the underbody rust proofing and since there was a week wait to get this process completed they offered to have us drive it home and they would pick it up and dropped it back off when the process was completed the following week. We also went back on Saturday March 14th to pick up the new license plate and get a key made for my wifes jeep. When we arrived Chris Helka took us back to the service department. They were extremely busy that morning but Chris took it upon himself to talk with the manager to have him personally get the key made and sync it to the jeep. We were expecting to wait for over an hour and we were in and out of there in less than 20 minutes. Dick Scotts customer service was fantastic when we purchased the vehicle and has continued to be great even afterwards. We would recommend Dick Scott Motor Mall in Fowlerville to anyone who is looking for a vehicle.

Glenn M

Mar 15, 2015

My wife and I had a great experience buying our new vehicle at Dick Scott Motor Mall. We showed up at about 8:00pm on Monday March 2nd to look at a Jeep. Chris Helka was the salesman and Jeff Lopez completed all the paperwork for the financing. They both stayed until 10:30 that night with no hesitations so we could drive the Jeep home. They had answers to all our questions. We had asked about the underbody rust proofing and since there was a week wait to get this process completed they offered to have us drive it home and they would pick it up and dropped it back off when the process was completed the following week. We also went back on Saturday March 14th to pick up the new license plate and get a key made for my wifes jeep. When we arrived Chris Helka took us back to the service department. They were extremely busy that morning but Chris took it upon himself to talk with the manager to have him personally get the key made and sync it to the jeep. We were expecting to wait for over an hour and we were in and out of there in less than 20 minutes. Dick Scotts customer service was fantastic when we purchased the vehicle and has continued to be great even afterwards. We would recommend Dick Scott Motor Mall in Fowlerville to anyone who is looking for a vehicle.

BathFam

Mar 10, 2015

My husband and I can not say enough about the wonderful experience we had at Dick Scott Motor Mall!! The customer service is what really put the dealership over the top. Hands down, it was expectional, and better than any other dealership we had dealt with in the past. Don Harley and Mitch worked with us and we will return in the future and will recommend all our family and friends to them. Thank you!!

David Y

Mar 9, 2015

Chrysler, Ram and Dick Scott Motormall in Fowlerville! Thanks Nelson, Jeff and Jud for all your hard work to keep my family rolling in the best auto brands in america! Chrysler 300 for mom and RAM Eco Diesel for dad. Great Service,Great brands and GREAT people! Thats what you'll find at Dick Scott Motormall in Fowlerville...Trust me

Amy P

Mar 7, 2015

I am so happy to write this review for Dick Scott auto mall. I recently had a car buying situation that needed to be handled in a very short time period due to a family tragedy. Don Harley and Mitch Malkasian went above and beyond to take care of all of the complex trade in arrangements as well as expedite the new car buying process at the dealership. It took less than two hours at the dealership after they handled everything else up front with a couple of phone calls. This is what makes them unique. Anyone can sell you a car, but not everyone can listen and help with the complexities that life situations sometimes bring. If you are looking for someone who cares about people - not just sales- this is your place. If you want to just be sold a vehicle, you might have to go somewhere else.

alespera33

Mar 6, 2015

All of the staff at Dick Scott were very helpful and so nice! They helped me find the perfect vehicle that fit all my needs. I wanted a Jeep Grand Cherokee but didn't want a high payment. They helped me get into the perfect Jeep with a low, affordable payment.

jhf5017

Feb 26, 2015

Mitchell Malkasian was exceptional. I contacted Mitchell on the phone prior to my visit and explained exactly what vehicle I was interested in purchasing. As promised he had the vehicle I wanted parked in front of the dealership upon my arrival. The vehicle was clean and ready to take for a test drive. I also had also previously advised Mitchell I was going to purchase my vehicle from the dealership that would give me the best deal. Mitchell not only had the vehicle I wanted he managed to beat the prices the other dealerships quoted. Purchasing my vehicle from Dick Scott Motor Mall in Fowlerville was the least complicated and most satisfying new car buy I have had ever made.

JAH

Feb 24, 2015

Nick Schmierer was in everyway professional, polite, well informed in every area as well as efficient.

mike

Feb 20, 2015

My experience with Joe Murphy at Dick Scott Motormall has been awesome, best described as a world class experience. Their entire operation, on a scale of one to ten is a ten +, with no exceptions. Mike Stacy, now a proud owner, of a Sahara Jeep Wrangler. Yeah. ms

Bill

Feb 18, 2015

Joe Murphy continues to make the car purchase experience painless. His approach is efficient, and enjoyable. Jud Scott maintains a superbly run dealership with an excellent inventory of cars and trucks to choose from.

kat1990

Feb 12, 2015

I came looking for a 4wd suv, that was decent on gas, and not to bulky. Ashley found me a 2010 escape, that had low miles, a warranty, and that was in great condition and the price was right!:) I got there right before closing so she had me fill out a credit app and the next day got me approved and everything done (other then signing papers) over the phone via text whIle I was working, which was great and saved ALOT of time. Nick also answered all my questions and explained everything great and got me a good rate. (especially for it being my first car loan). I am in love with my vehicle! I highly recommend going to them!

Dorothy

Feb 9, 2015

Miss Ashley was wonderful. Being an elderly couple she had so much patience with us, as we went from one question to another not knowing much about the electronics and etc. If she didn't know something she seeked help and responded with the correct info. We wanted a particular car and she worked hard to fine it for us. Have had the car now for a week and its wonderful, we are getting used to some of this modern day equipment. Still a little scary. But we like it, there are a few friends who are a little envious. Maybe they will end up getting a Chrysler 200, who knows. The entire staff was very friendly and kind to us, txs everyone.

Tom Malysz

Jan 21, 2015

I looked at and drove the domestic competition in small 4X4 SUV's and choose a well apointed V6 2015 Cherokee Lattitude. It just offered the most bang for the buck - and was the more spacious, quiet and smoothest ride as well. And - it has gittiup-go. The Wife likes that. Because I provide product for another US auto maker, they recently "requested" I buy a top end SUV from them. It's a great machine, but falls very short of the advertised fuel economy. This new Jeep is simply a better ride with about the same options for less money. It's more comfortable overall and is less harsh over the bad Michigan roads - and it's fun to drive. The various synch's were fast and easy, the garage door set up took maybe 2 minutes as opposed to the frustraion with Brand F, and that dual pane sunroof ? Really cool. My family and I have used Dick Scott Motors for over 22 years - each time with Nelson Cypher guiding us through the process. Nelson knows his product like you know your teenager's attitudes.... He makes the car buying experience pleasant and quick. We were in and out of the finance office in record time and there was no undue pressure put on us to purchase options - unlike the Brand F experience, where I was "held hostage" for over two hours. Jeff was very efficient and helpful, and we did choose the Chrysler brand rust prevention application. I was pleasently surprised when Jeff returned a one hundred dollar bill from my cash deposit, when two new bills were litterally glued together from the mint. How's that for an honest dealership. Car buying can be a real pain - but we enjoyed a great deal, and fast, friendly service at Dick Scott Fowlerville. It's why I come back

x

Jan 19, 2015

I just purchased a Jeep from Dick Scott and Chris was my sales rep. Very happy with the overall experience and would absolutely recommend Chris to a friend. I was intent at purchasing a jeep and visited a different dealership the day before but became so disenchanted with the dealer and manger that I left. On a whim I decided to drive 50 miles to Dick Scott in hopes things would be different. An hour later I had purchased a better jeep, with 20k less miles and $1000 less than what I was going to pay just a day earlier at a different dealer. Dick Scott also worked with me on my trade in to make things quick and easy. Chris was nice enough to have the car warm and waiting for me when I pulled up for my test drive. He encouraged me to take the car on the highway, test the 4wd and made sure I had all my questions answered. Chris made the process very easy which is most often not the case when you are buying a used car.

luan jarrad

Jan 15, 2015

Nick at Dick Sscott Motor Mall is FANTASTIC!!!! With "lessss than perfect credit", Nick got us financed into the mini van that we wanted!! Everything was ready for us when we got to the dealership, all we had to do was sign and drive!!! they even picked us up at our home, an hour way!!! Will always buy our future vehicles from Dick Scott!!! THANK YOU SO MUCH NICK!!!!!

Mperkaj

Jan 14, 2015

Am very happy with my experience at Dick Scott Motor Mall. I was lucky to have a very professional salesman in Chris Helka. He helped me find the perfect cast that I was looking for. They didn't have it on hand on my first visit but he made sure to follow up with me and let me know that he could bring the car I needed to the Motor Mall 2 days later I picked up my new jeep. I did a great deal of doing around as well and Chris offered me the most competitive price. Needless to say, I'm very pleased with my experience. I've always loathed the car buying process but this proceed me wrong. I will so here again in the future. Thanks Chris!

Jeepin

Jan 14, 2015

Good dealership. Clean and staff was friendly. Chris was great. He listened to what I needed and answered all my questions. He was timely and personable, I would reccomened him to my friends and family. I would buy another car from this dealership.

Torsch

Jan 14, 2015

We traded in three vehicles, purchased a new, and used vehicle just before the new year. Chris and Jeff took care of us like we were family. We are so happy with the quality service we received we will be recommending them to our family and friends. Thanks for everything Chris and Jeff!

cp

Dec 23, 2014

I have only purchased four new vehicles in my life, the first being in 1983. The most recent Dec. 2014. Price is only one factor in a sale. There are typical sales people and non typical sales people. Chris Helka is non typical in a good and refreshing way. Obviously one makes a living based on sales. It takes a good person to separate the need for a sale and the interest of the customer. I believe that Chris strives to be honest. He knows that if he is the customer will come back or make a referral. It is a difficult balance to maintain. I was actually promised a better deal at another dealership based on a description of what I was looking for. I believe that if I have problems with my vehicle that Dick Scott Motor mall with treat me with respect. A car is only a car and they are imperfect. People are imperfect but one can sense when one has ambitions higher or more noble then profit. Thanks Chris and all the staff I touched base with. The popcorn was good too!! The coffee needs a little help. Craig Prether

Conniegiummo

Dec 13, 2014

Joe Murphy is the best guy I ever dealt with he went above and beyond to get me into my new vehicle. Everybody there was very nice and went out of there way to please. I would recommend Joe Murphy and Dick Scott of Flowerville to everyone !!!! I give Joe a 20 !!!

Up North Guy

Dec 12, 2014

After looking at vehicles for weeks, my wife and I came across an Ad online for this dealership. I called the next morning and spoke with Ashley Smith about the lease deal they were advertising. No one else could match this and there weren't any hidden elements in the payment or the financial process. I gave my local dealer a chance to match it and they couldn't come close, so I made the 3 hour drive down that same day and drove my new Ram pick up back that night. It was worth all that travel for a great experience with Ashley and their finance department. I've already recommended them to my coworkers. I'm a completely satisfied customer!

mark.sutfin

Nov 12, 2014

I went to look at a used truck, i was greeted by a friendly sales person Ashley Smith. Ashley was very easy to work with and she made everything easy. There were a couple things i wanted done, and they were fixed no questions asked. The whole experience was nice, nobody pushing a sale on you. I would recommend Dick Scott, and Ashley Smith for your sales person.

jacobansara

Nov 7, 2014

This dealer gave us by far the best offer for our trade in and the new car. After speaking with a very pleasant Amelia Smith (online) We traveled 70 miles from toledo Ohio to Dick Scott and it was well worth it. Mitchell malkasian, our salesman, was excellent. Mitch had numbers ready, and our deal was made in about a half an hour. I would send anyone to Dick Scott Motor Mall. If you're looking for a dealership and salesman that puts the customer first, Dick Scott is the dealership to go to, and Mitch Malkasian is the salesperson to work with.

ruthjeffreya

Nov 6, 2014

I presented the dealership with a difficult warranty issue, and was less than confident that it would be taken care of. However, Jeff Lopez and Mr. Scott came up with a plan of action to honor the warranty work to my satisfaction. When I took my car in for service, the staff were prompt and professional and took care of everything while I waited. They had me back on the road in a very short period of time and I am confident in the work they did.

owlishgirl

Nov 1, 2014

The whole experience was easy and enjoyable. I was able to communicate with my salesman through email effectively. I would definitely recommend my salesman, Chris Helka, and the dealership in general!

jessica.unruh.7

Oct 30, 2014

My husband and I are very pleased with our experience at DS. We had the pleasure of working with Don H. He was beyond helpful and made it all very easy for us. We are loving our new Jeep Patriot and would absolutely recommend Dick Scott Motor Mall to anyone looking for a hassle free lease/buy.

DonD

Oct 30, 2014

I bought my 2014 Ram truck in June 2014 and just bought a 2014 Chrysler 300S in October 2014 and both times Joe Murphy knew exactly what we where looking for and needed. Bought the 300 over the phone and when we got there all the paperwork was ready and there was no hassle. Everything is what they said it would be. Very happy with the experience and both vehicles.

kelt1969

Oct 4, 2014

Ashley was very helpful from the first phone call. We found a new 2014 Ram 3500 online on Auto Trader. We called the number and was directed to Ashley. She worked very hard to get exactly what we were looking for at a very reasonable price. We put a deposit down on the truck sight unseen, as it had to be transferred from Ohio to Michigan. When the truck arrived Ashley inspected it and noticed a small scratch in the paint. She had it brought into the shop and it was fixed immediately.Most of our paperwork was done over email so when we arrived to pick up the truck, all that was left was to sign the papers. We dealt with Jeff and he was so personable and friendly.We would definitely recommend buying your vehicle with Dick Scott!

Richard H.

Sep 19, 2014

I recently purchased two vehicles, and traded in two vehicles. Mr. Scott, Nelson Cypher and Jeff Lopez were very friendly, courteous and helpful in getting this accomplished! I would recommend this dealer and specifically these three gentlemen for a great car buying experience!

steviecousino

Sep 10, 2014

It was worth the 60 mile drive to come to Dick Scott to buy the Suburban we found on the internet. Jason took my original call and was very friendly and pleasant making the process get off to a great start. We cannot thank him enough for booking is with our awesome dealer Ashley. She was the best car dealer I have ever worked with. She has a very pleasant and caring attitude that leaves you to not feel pressured or stressed when viewing and purchasing a car. She was very professional also. I would absolutely recommend her if Dick Scott has a vehicle you are interested in. Lastly, Ed made the signing process quick and hassle free. Thank you Dick Scott Motor Mall I will definately check with you first on our next vehicle need. Best dealership I have encountered start to finish.

Michelle01234

Sep 8, 2014

Absolutely amazing! Totally worth the drive, great service. I really appreciate the no hassle, upfront relationship Dick Scott has with its customers. I was in and out in a flash, with a new leased vehicle I love, PERFECT! They bought out my current lease and priced out a 2014 Cherokee, without even asking they upgraded the 2014 model to a 2015 model with heated seats, an electric start, GPS touchscreen without extra charge. I couldn't be more pleased with the honesty and integrity Dick Scott and their sales associates/finance manager displayed.

Michelle

Sep 8, 2014

Absolutely amazing! Totally worth the drive, great service. I really appreciate the no hassle, upfront relationship Dick Scott has with its customers. I was in and out in a flash, with a new leased vehicle I love, PERFECT! They bought out my current lease and priced out a 2014 Cherokee, without even asking they upgraded the 2014 model to a 2015 model with heated seats, an electric start, GPS touchscreen without extra charge. I couldn't be more pleased with the honesty and integrity Dick Scott and their sales associates/finance manager displayed.

wirick

Sep 5, 2014

I always receive great service and politness. Nelson is so very competent and wonderful on explaing the automobile, finance and everything else that is necessary. I would recommend the dealership to everyone. The entire staff is also outstanding. Not a negative thought or word couls be said.

rrgaiser

Aug 27, 2014

After approaching three other Jeep dealers, including my home town dealer, this was the only dealer willing to work with us to find the right Wrangler. Upon contacting them by Internet, Ashley responded to me within a few hours. Within 1 day she had found my vehicle, coordinated with Tom and he had our new Jeep to us within a matter of days.This is our first Jeep product and we were ready to walk away from the brand until we found Dick Scott Motor Mall.

J.C. Bard

Aug 22, 2014

I WAS HAVING A PREDICAMENT WITH MY LEASE NEARING THE END FOR MY 2012 CHRYSLER 200 AND I NEEDED A VEHICLE FOR MY 17 YEAR OLD DAUGHTER. DON WAS VERY HELPFUL IN MY DECISION TO RENEW AND ALSO MAKE A DREAM COME TRUE FOR MY DAUGHTER. AS DON WORKED THE DEAL, ED WENT THROUGH THE PAPERWORK WITH ME AS ASHLEY HELPED ME PULL OFF THE SURPRISE ON MY DAUGHTER AND INTRODUCE ME TO THE 2015 CHRYSLER 200'S NEW FEATURES. THE EXPERIENCE WAS A GREAT FEEL AS THEIR TEAMWORK EFFORT WAS SEAMLESSLY MAKING ME FEEL LIKE PART OF THE CREW AND NOT JUST ANOTHER DOLLAR.

Bill

Aug 22, 2014

Found the exact Chrysler 200 we were looking for on the easy to navigate dealership website. Dealing with Joe Murphy is always a pleasure. Jud Scott operates an efficient, customer friendly operation.

Prior Road Enterprises LLC

Jul 24, 2014

Nelson and Ed are outstanding listeners to a customers needs and do everything they can to make it happen. The staff from the showroom to the service tec, was just awesome. We bought a new truck the transaction was quick but not rushed. Nelson can "talk truck" When I'm ready for my next vehicle I will go back and "talk suv"

Ktrinka

Jul 10, 2014

Mitch did an amzing job. I came in with the dream of owning a yellow Wrangler. I had spotty credit and despite all of it Mitch and the people at Dick Scott were able to get me into that yellow Wrangler. Big kudos to Mitch and Dick Scott Motor Mall!!!

MeggieD

Jul 10, 2014

I had taken my 15 year old Chrysler van to Dick Scott in Fowlerville for repairs; they were a half an hour away. I contact another dealership much closer to my home previously, Champion in Lansing, talked to their service department about the issues I was having. They were rude, short, and condescending..because I am a woman? Because my van was so old? Because someone was having a bad day? Who knows..there was no way I was going to take my vehicle there after that one call.... I called the service department at Dick Scott and they were so opposite...caring about my situation and wanting to hep find an answer (complex alarm system/ignition issue) and really listened to me, even though they did not know me and I did not buy my vehicle there. They did fix the problem, and after I picked up my vehicle I started looking at new vehicles on the lot, for fun. I ran into another super person, Nelson Cypher who is part of the sales team. Nelson was extremely knowledgeable and took time with me even though I had told him I was not yet ready to buy. He was sincerely enthusiastic about the vehicles and their features and very personable. I told him that when I was ready to buy I would come back out and see him....a week or so later and I did! He paid attention to my needs and what I wanted... not what he wanted me to buy. His extreme knowledge of the models and past models armed me with info to help me make choices. Always professional and courteous and even helping customers of other salespeople..I saw him as a genuinely helpful and caring person. Knowing this and knowing the quality of the service department, which is so important for the next 5 to 10 years, made my decision easy. I must add that all the time I was at the dealership I had other transactions; with the sales manager Don Harley, the finance manager Ed Miller, and a few other friendly salespeople that just took the time to smile and say hi. Outstanding customer service, knowledgeable and obviously happy people who really love the product. And I really feel that everyone went above and beyond to help me with a good price and financing that fit my budget. Much thanks to everyone at Dick Scott...and if you are reading this review you owe it to yourself to shop for your next car at Dick Scott Motormall....the other dealership lost out on a repair and a sale from that one call. And a review like this that I will repeat to anyone who will listen!!!!

Shelby

Jul 9, 2014

Nelson, Don, & Judd were all very helpful! We love our new cars!

Willy 1950

Jul 4, 2014

We just purchased a new Jeep Cherokee for our son. Joe Murphy and Jud Scott went out of their way to find the exact vehicle my son wanted. As always, Joe made the buying experience a flawless experience. Joe has delivered our family a number of new vehicles, and we plan to continue this relationship. The new Jeep Cherokee is an excellent vehicle, and a great value for the price.

BEW

Jun 24, 2014

Wow! What a fantastic car buying experience! Everything was handled for me over the phone and online. My car was ready for me when I was ready to pick it up. All I had to do was take my car for a test drive and sign the paperwork. Nelson went over all the new fangled gadgets in my car with me so I understood how to use everything. Can't recommend this dealer highly enough. By far the best car buying experience I have ever had.

jets1969

Jun 19, 2014

Here is how the sale ended, this should give anyone reading this an idea on how everything else went. Mr. Ed Miller was very professional to my family and me during all of the purchasing paperwork; he even grab ANOTHER salesman to install my license plate for me. "Greg Harakas" As Greg was finishing installing the license plate I asked if he knew the key code he replied no but Joe Murphy should. Once Mr. Joe Murphy came out of the building to hand me the keys Greg asked Joe if he knew the code his response to Greg, me and my family was "I DON'T OWN THE CAR HE DOES LET HIM FIGURE IT OUT!". I believe Greg was surprised with Joe's comment that he even asked Joe if he was my salesmen (twice). Mr. Joe Murphy's reply was just a stare at Greg, me and my family and then he turned and walked away. Greg then took it upon himself to assist me in getting the code. To top everything else off the car was suppose to get a front end alignment which never happened and I had to stop on my way home to put gas in it so I would not run out.

wwhite2014

Jun 18, 2014

It was time for me to get a new vehicle. I am a professional free-lance musician/ music producer and needed a vehicle I could rely on to get me to and from my many jobs around Michigan and across the midwest and east coast. Greg already had the best one for my needs picked out and ready to go when we arrived at the dealership. I didn't need to spend hours looking around the lot (although we did spend a few minutes, just for fun and curiosity). The 2012 Ford Escape he picked out and I bought certified pre-owned is perfect; Clean, low miles, plenty of cargo space for all my gear, decent MPG, comfortable for long drives, modern audio/sync capabilities.. (plus my girlfriend now feels safe and secure when I drive her around!) Greg got me a very fair price and helped secure decent financing. Greg's the best! He's honest, extremely gregarious (pun intended!), and really knows his stuff! I would highly recommend visiting him when you need any help finding a vehicle to suit your needs. Thanks Greg! -Walter White / www.walterwhite.com

Jeeple

Jun 8, 2014

Dealership was awesome. Everybody was friendly and accommodating. Joe Murphy was really helpful and nice - he listened to what I wanted and then picked a couple of cars and let me test drive all the cars. He never tried to push a car on me. After the test drive, we discussed what would be best for me. I already had fallen in love with the cherokee trailhawk and he went and presented a very good deal - so I bought the car . The dealership and Joe followed up with me the next day and everything was ready when I came and picked the car up. Great experience.

TheAlcove

Jun 4, 2014

The most user friendly website to browse for cars. Very good prices and an excellent staff. The selection of cars is bigger than the Lansing dealerships.

KevinWinVA

May 27, 2014

We were in town from VA visiting family. It was Saturday before Memorial Day and we were to head back to VA the next day. The check engine light in our '14 Grand Cherokee with the 3L diesel comes on. With a 650 mile drive ahead of us I was very concerned, Dick Scott Motor Mall was closest to me. On my first call the service adviser was on the other line so I left a call back number. Less the 5 minutes later Mr. Shelton called back. I explained the problem and was told to come in but at 2 hours before closing time before a holiday weekend there were no guarantees, which I totally understood. I showed up at the dealership about 50 minutes before closing. There just happened to be a "service bulletin" for the very reason the CEL came on in our Jeep and they were able to do a computer update on it while I waited! I had a great casual conversation with Mr. Malkasian from the sales team while I waited. The service technician Kevin was friendly and performed the update very quickly. I was definitely impressed with the overall effort to take care of my problem right before closing on a holiday weekend. The other dealership I called in a town just east of Howell had already closed their service center even though online it said they should still be open. Thanks to Mr. Shelton and the whole team at Dick Scott Motor Mall in Fowelrville! The trip home was uneventful and the CEL has stayed off! If I ever hav ethe chance to recommend the dealership I certainly will.

stevenshelton

May 27, 2014

This is the 4th car or truck I have bought from this dealership and Joe Murphy (sales person). Every time has been a pleasurable experience dealing with great employees.They have a large inventory of cars and trucks.I would recommend this dealership to everyone.

swatters

May 23, 2014

Thank you Tom Harwood for a nice, easy car buying experience! I will be back for my next new car! Thanks you Jeff Lopez for explaining the paper work so it was easy to understand!

Roe616

May 20, 2014

Outstanding customer service, listened to what I wanted a delivered, accommodating to my needs ( being a single mom w/kid in tow is not easy when buying a car), straight to the point, didn't feel pressured, over all GREAT experience! Have already told friends and coworkers this dealership is worth the drive!

parkejh

May 20, 2014

Everyone was accommodating as possible. The experience was top notch and could not get any better. Would recommend for anyone looking for a car, either new or used.

SaraUpshaw23

May 19, 2014

I purchased my 2012 Chrysler 200 here 2 years ago and have been nothing but impressed with the level of service I have received at Dick Scott Motor Mall. I have continued to go to Dick Scott for all my service and repair needs as well as body shop work. I was financed there and got a better rate than at any other bank or my credit union could offer me. Don Harley took the time to make sure I was in the right car for me, the sales staff was friendly and helpful with a lot of expert advise on what would be a good fit. The service shop has also been wonderful, the guys tell you what you need with out trying to oversell repairs. I am impressed with the body shop work that was done after I had an accident. They were quick and efficient. They also have a great rewards program that lets you accumulate points toward free oil changes and other discounts. They offer coupons and specials and are always trying to do what is best for the customer. I recommend this dealership to all my family and friends as well as my co-workers. I had a horrible experience with the Fowlerville Ford dealership across the street. Dick Scott has been great and highly recommend them. Sara Upshaw

N8Highfield

May 17, 2014

I actually came to Dick Scott looking to see if they purchased cars. I brought my Chrysler 300 to the dealership and met with Don Harley. He was nothing but professional. I explained that I was getting a company car and was looking to sell my 300 quick. He took the time to go over every detail with me on how they purchase vehicles and gave me a more than fair price for my vehicle. I would absolutely consider Dick Scott for my next car purchase. They were a top notch operation.

Georgmj

May 17, 2014

I purchased my 2012 jeep wrangler from Joe Murphy two years ago. When it was time to look into another option I had no doubts that Joe would once again get me into a vehicle that was right for our family. We went with a lease for the first time,and Joe made sure we had all our questions and concerns answered before we made any moves. He worked with our budget and got us every dime out of our trade in. We leased a 2014 dodge ram 1500. Very impressed. Joe has always been very curtious and straightforward with the realities of buying a vehicle in today's market. He workes very hard to go above and beyond to get the deal made for his clients. He follows up after the purchase to see your satisfied with the vehicle. I would recommend him to my family and friends as well as continue to work with him in the future. Thanks Joe for your friendly service!

MarkAFisher

May 13, 2014

I had some rust work and maintenance done on my luxury vehicle and just wasn't sure whether the expense and overall process was worth it... Boy was I wrong. The car looks fantastic, I feel great in it, and the overall service couldn't have been any better. I get compliments all of the time on how "new" the car looks!!!Mark

Goofyed

May 8, 2014

My wife and I have checked other dealerships and always return to Dick Scott AND Tom Harwood. This is our second purchase from Tom who is always candid in answering our inquiries. He's also extremely helpful in interpreting our desires into realistic choices of a vehicle and options. Tom is knowledgeable on more topics than automobiles and is as interested in conversing about us as people not just customers. Oh, and he tosses in enough humor to make the encounter pressure free and comfortable. After our decisions are made, Tom wastes none of our time by quickly prepping our choice for us to drive away soon after Ed Miller expedites the paperwork processing. Though not for troublesome deficiencies on our 1st vehicle from Dick Scott Motor Mall, the Service Department was always friendly, thorough and quick in all maintenance appointments we made with them.Add it all up...We won't go elsewhere to get our next van.

RobertMay052

May 5, 2014

For me (and many others, I think it's safe to say), going to the car dealership is usually about as pleasant as a root canal. Like politicians and open-mouthed gum chewers, high-pressure sales tactics rank high on my list of major irritants. I am a very informed and well-prepared consumer, knowledgeable about automobiles in general, and more than willing to negotiate aggressively. Also, I am intimately familiar with the usual tricks of the trade, various sales tactics and psychological ploys, and other shenanigans some of the less-scrupulous salespeople try to pull. I make these things very clear right up front, and request that the or she not play games. It's a sure way to make we walk out the door, but sad to say, it seems to be commonplace. It's no wonder car salesmen get a bad rap as smarmy hucksters.I am happy to say that my experience with Dick Scott Motor Mall was none of those things. Based on other Internet reviews, I contacted Sales Manager Don Harley and laid everything out (I was looking at a new Ram 1500). Don was exceptionally accommodating; despite the fact that I live over 30 miles from the dealership, he offered to have a vehicle brought to me to test drive if it was more convenient than going there. When I explained that I had a trade-in, he asked me to send pictures of the vehicle to give me a ballpark value estimate. The next day he emailed me back, and to my surprise, his offer was excellent. More surprisingly, he offered over $1500 dollars more for my trade-in than a local Lansing Ford dealership, and that was for trading in TWO vehicles (I am not making this up). I told him I'd be over within a few days to check things out.You know how it is to walk into a place and get that instant "vibe?" I don't know about you, but most car dealerships give me an instant uncomfortable, almost creepy feeling. Employees are quiet, even sullen. Not much humor and an air of unfriendliness ranging from apathy to mild disdain. Not so with Dick Scott Motor Mall. I was immediately impressed walking into the place. The atmosphere was upbeat and friendly. Employees were smiling and joking around. You can tell a lot about an organization's culture by sitting back and observing its personnel and how they interact with not only the customers, but each other. My impression throughout was that Dick Scott's employees actually like being there. Due to a scheduling conflict, Don wasn't able to meet with me personally, but he put me in touch with Nelson Cypher. Nelson was great. He was straightforward, honest, and completely transparent. He laid out all the numbers, broken down exactly as I wanted. No games, no "what do you want your payment to be?" or "I'll have to clear that with my sales manager" baloney. Nelson was also extremely knowledgeable about the Ram, which isn't something I can say about a lot of other salespeople. He took the time to go over buying and leasing options, explaining the pros and cons of each. Nelson knew that I knew what I was doing, but I get the impression that even the most naive, inexperienced car shopper would be treated with the same level of respect I received. Needless to say, a couple days later I drove off the lot with a nice Ram 1500 Big Horn (and yeah, it's got a Hemi). My entire experience was top-notch, maybe the best I've experienced in all my years of buying cars. If I had to choose one word to describe it, I would say "transparent." That's a real compliment in an industry where sneakiness and obfuscation seems to be the norm. I haven't had any service done yet, but if their service department is as good as their sales, I have little doubt it will achieve the same high standards. I recommend these folks without reservation and intend to do business with them in the future.

vorcej

May 2, 2014

I have purchased a number of vehicles, new and used. My husband and I just ended up going out to Dick Scott because it was close to home. We are very glad we did! Never had dealership extend such integrity and personalized service. We have already recommended Dick Scott to all our family and friends and will continue to do so. Many people feel intimidated going in to buy a vehicle. Greg was a real person, honest and looked out for our interests. And I love my new Jeep :) Thanks, Greg!!

carbuyer

May 1, 2014

I am very pleased with our experience at Dick Scott. We were shown the vehicles we were interested in quickly and Mitchell (salesman) was honest and forthcoming with what he could do for us. I did not feel like I was being scammed or cheated. We bought a Jeep at a reasonable price and we are pleased with our purchase. My husband and I drove over two hours to this dealer, it was worth the extra effort.

JimNelson

Apr 20, 2014

Friendly and knowledgeable people. Vehicle was in as awesome condition as Greg told me on the phone before making making the one hour drive to look it over. All thing considered it was the best priced vehicle that I came across in my search and was in like new condition.

Lorisomerset

Apr 13, 2014

I was recently working a salesman in my area looking for a specific vehicle he was from the dealership Jim Riehls Chrysler Jeep in Warren MI ! He said he found the Jeep that I had wanted but was unable to get it transferred to the dealership as it had been sold. The Jeep was located at a dealership in Fowlerville MI. I was very disappointed and went to look on the internet to find out what dealership was in Fowlerville MI. It was Dick Scott Motor Mall. So then I went to the internet and checked their inventory and it said that the Jeep I wanted was still available! We then got the phone number and called the Dick Scott Dealership to inquire if the Jeep was in fact available to be purchased. We first spoke with Ashley and she said it was available, We asked if it was in the automatic and she said yes. We then told her the story of the other dealership and what had happened to us. She then told us she will call right back then we received a phone call from our now salesman Mitchell. He had asked what was going on we told him the story he said well things happen but the Jeep in question is available! We said we would be the next day to purchase it. He asked us to leave a deposit over the phone we could not do that at that time. We gave all of our info over the phone got approved financing within minutes then we did go the next morning to purchase the Jeep. The whole team at Dick Scott Motor Mall in Fowlerville are all just great. We had a few things done so could not take delivery the day we purchased it.They did everything we needed done the it was delivered to us the next day! It was about 80 miles one way! WE appreciate the opportunity to be able to do business with Dick Scott Motor Mall in Fowlerville MI. We really appreciate our Salesman Mitchell!

Willy1950

Apr 13, 2014

The Chrysler brand continues to exceed my expectations. Dealing with Joe Murphy, the sales associate at Dick Scott, has been a pleasure, since the first day I stepped in the dealership. After seven transactions, I can say the consistency of the courteous treatment is amazing. Jud Scott routinely walks through the dealership greeting customers. His management style, is no doubt the key to the success of the dealership

5121bow

Apr 11, 2014

Mark found us the Chrysler 300 with the sunroof that we had to have. Dealership didn't have the exact car, but Mark found us the car, and had it at dealership the following day. Mark took the time to show us all the options on the car. I love our car, thanks for finding us our 2014 Chrysler 300.

2007 impala

Apr 3, 2014

By far the easiest and quickest car buying experience I've gone through. My salesperson Greg was efficient, knowledgeable and personable. Test drive to signing the dotted line all within an hour. I'll be back again.

jeff Machleit

Apr 2, 2014

For the second time Joe Murphy has done me right on my 2014 jeep Willy's thanks again Joe.We wish you the best and see you for our next purchase in the future.

LRM81

Mar 29, 2014

After many months of trying to decide on a vehicle, my husband and I went in to compare the 2 vehicles I was looking at. We didn't actually buy a vehicle the day we went in to compare. Mark was very friendly and respectful during the whole process. The next day I got back on their website and seen where they was getting in a black jeep grand cherokee, called Mark up and he asked us to come in. We went back to the dealership to talk numbers and have my vehicle appraised, well on our drive back to the dealership the transit truck had just dropped off a truck load of new vehicles. The black one I originally wanted was there he just needed to locate it. while he was looking for the black one, I found a white one that I fell in love with. So we went inside and started the paper work on the white one, was a really friendly and fast process. The sales guys in the office gave our son cupcakes, a slice of chocolate cake and even offered him coffee. lol, like I said very friendly place to buy from. After the process of buying the vehicle was over and they prepared my vehicle for me, Mark came out and showed me how to work all the neat gadgets that came with the vehicle. Being from out of state, Mark made the whole buying process easy for us. Before, I had dealerships not want to sell to me because I am from Louisiana. Was very glad to see that Mark was more then willing to help me get the vehicle that I truly wanted. I would buy from this dealership again!! Thank you Mark for all of your help!!

Joewalker2009

Mar 23, 2014

I was extremely happy with the way I was treated and the deal we made. I would recommend Dick Scott Motor Mall and Joe Murphy to anyone shopping for a new Dodge, Chrysler, or Jeep.

lmallinder

Mar 23, 2014

We found the car on line, called and spoke with Mark and made the long drive the next morning (Saturday) to see the car. The vehicle was everything we were looking for. Mark was friendly and efficient. We decided to purchase the vehicle and pick it up on Monday. As we worked with Ed to sign the finance papers, Mark was preparing to surprise us by having the car ready to take with us that afternoon. Marks extra efforts saved us time and money by not having to make the extra trip. My husband has been wanting that specific car for many, many years and now has his DREAM car! I couldn't be happier for my husband and I am very thankful for Mark and Dick Scott. We are planning to keep this car for a very, very long time and so Mark and Dick Scott will be a huge part of it's story.

Gcheyne

Mar 21, 2014

Outstanding customer service and over all experience with my first time ever buying a car. The sales reps were very helpful and very insightful Employees

AMT88

Mar 17, 2014

Very impressed with the exquisite service. Very friendly. Mark made me feel so comfortable and with my credit issues even, he made it all work out and never passed judgement. Him and Ed were really there to serve and please and I left a very happy lady:)

Rfriedrich

Mar 15, 2014

Knowledgeable salesman who was willing to work with us. We got through the sales process quickly. Plus they had popcorn. I liked the popcorn. And the car.

SpartyJeep

Mar 11, 2014

After another dealer didn't call us back, we checked out the Dick Scott Motor Mall website and found a Jeep that met most of our criteria. My wife and I had a quick discussion with our new salesman and he was able to find the perfect match within 24 hours and at a great price.

kieblerh

Mar 10, 2014

I just purchased a new Harley Davidson Night Rod special from Motorcity Harley and was very happy with the experience. JD whom I worked with let me know they were owned by Dick Scott automotive group, which also owned a Jeep dealership. I own a 2006 Jeep Commander Limited which I purchased new in 2007 and decided to take it to the Fowlerville dealership for service. The speedometer had stopped working and just about every dash light was on. When dropping the car off I brought up that we were also experiencing a known issue with the interior door handle where the cup around the handle had started deteriorating. I asked if they could repair the cup around the handle, or if we would need to replace the door. Rick said that he would look into that as well and let us know. He then started pulling on the interior handle rather aggressively to which I had to ask him to not do that. The handle did not break, but I was surprised with as much force as he was tugging with. The next day Rick called and spoke with my wife, he said we needed a new abs module and that the door could not be repaired and would have to be replaced, but it would cost more than we wanted to know. My wife told them to then just fix the abs module. Today my wife picked up the car and after leaving the dealership noticed the interior handle and surrounding cup were totally broken off into the door. My wife called and spoke to rick who told her the door was already broken and finished breaking. No explanation of why we were not notified of it being broken, and no apologies or explanation. The door is now not functional and she had to climb out of the passenger side to exit. In addition to the door being broken the issue with the dash was not fully repaired as the miles till empty is not displaying proper mileage. I ordered a new door from another dealership for $600 which i do not find exorbitant. If the handle did not break under the tugging I witnessed I do not know what they did to break it, but not being notified and the response we received is the worst service I have ever experienced. I drove 30 minutes to Fowlerville instead of 10 to Snethkamp, where I usually go, as I really was impressed with everyone I met at Motorcity Harley. I will not be going back.

Kieblerh

Mar 10, 2014

I just purchased a new Harley Davidson Night Rod special from Motorcity Harley and was very happy with the experience. JD whom I worked with let me know they were owned by Dick Scott automotive group, which also owned a Jeep dealership. I own a 2006 Jeep Commander Limited which I purchased new in 2007 and decided to take it to the Fowlerville dealership for service. The speedometer had stopped working and just about every dash light was on. When dropping the car off I brought up that we were also experiencing a known issue with the interior door handle where the cup around the handle had started deteriorating. I asked if they could repair the cup around the handle, or if we would need to replace the door. Rick said that he would look into that as well and let us know. He then started pulling on the interior handle rather aggressively to which I had to ask him to not do that. The handle did not break, but I was surprised with as much force as he was tugging with. The next day Rick called and spoke with my wife, he said we needed a new abs module and that the door could not be repaired and would have to be replaced, but it would cost more than we wanted to know. My wife told them to then just fix the abs module. Today my wife picked up the car and after leaving the dealership noticed the interior handle and surrounding cup were totally broken off into the door. My wife called and spoke to rick who told her the door was already broken and finished breaking. No explanation of why we were not notified of it being broken, and no apologies or explanation. The door is now not functional and she had to climb out of the passenger side to exit. In addition to the door being broken the issue with the dash was not fully repaired as the miles till empty is not displaying proper mileage. I ordered a new door from another dealership for $600 which i do not find exorbitant. If the handle did not break under the tugging I witnessed I do not know what they did to break it, but not being notified and the response we received is the worst service I have ever experienced. I drove 30 minutes to Fowlerville instead of 10 to Snethkamp, where I usually go, as I really was impressed with everyone I met at Motorcity Harley. I will not be going back.

russrehak

Mar 1, 2014

Usually I do not take the time to write reviews, but in the case of buying a Dodge RAM from Dick Scott Dodge in Fowlerville, the experience was so good that I felt I should take the time.I started buy cby calling in asking about RAMs, and pricing. Jason on the phone did a great job of listenning to what typre of truck I was looking for and then came gave me a few options on what they had in stock, and assured me that they could bring one in if it did not meet my needs. Jason kept in contact with me VIA phone and email. Was not pushhey like most other dealer ships. Jason had Tom get in contact with me and I eventually went in on a Thursady to see what they had to offer. After narrowing down my needs, thaey allowed me to drive 3 Different RAMs, and could not decide between 2. So they also allowed me to take one home to show the Family. After discusions back and forth I finally settled and Tom struck a fantastic deal for me on the RAM of choice.Ed Miller took care of the paper work quickly, and I could have taken the truck that night, But needed a second driver. Tom offered to bring the RAM to my home next AM, and he did, along with spending a good hour going over all the features and options on the RAM.I deffinitly would highly recomend buying or leasing your next Vehicle from Dick Scott in Fowlerville MI.Russ, Howell Mi.

dalekoven

Feb 27, 2014

I beat poor Mark to death on the deal. I was very limited on what I could spend and somehow Mark made the deal happen. My demands were more than most could/would of handles, but he stuck with it and I'm the proud leasee of a nice, well equipped Ram 1500. He , Jud and Ed in finance, went above and beyond!

Dale Koven

Feb 27, 2014

Emailed a wish to Dick Scott I thought could not ever happen. Poor Mark Bensinger was assigned my sale. I call him Poor Mark Bensinger because my needs were very tough to align and Mark stayed with it all the way. I know my constant"beating him up" was wearing him down, but he stayed with it and got the job accomplished that I truly thought was not attainable. Great job by Mark and Jud. I really was a very difficult sale and they , along with Ed in finance, made it happen.

meredith kouba

Feb 25, 2014

jeff lopez did it all and made it happen for me and i drove away with the 300 of my dreams. everyone was very nice and my car was almost half the price it was everywhere else.

Tina & Ed Bickford

Feb 22, 2014

After reading the reviews on this dealership, we decided to make the drive from Battle Creek as they had the Cadillac SRX for sale that I was wanting to purchase. My husband was also looking at a Porsche Cayenne from their lot (all of this was researched on line prior). When we pulled in, we immediately saw the Porsche so we looked at that first. One of the first comments out of the mouths of one of the salesmen were "are you just getting information or do you really want to buy something?" That was a little off putting but he wasn't the man we would be dealing with so I didn't think much of it. Then comes Neal. Having previously worked at Porsche he seemed knowledgeable. We took the car for a ride but noticed that there was an exclamation mark lit up on the dashboard. We read the manual and it stated that something needed attention. When we got back to the dealership. Neal proceeded to tell us that the low tire light (which was also on) is on all the vehicles he has driven this winter. That also was odd as I live in the same state he does and none of my vehicles have that light come on unless there is a low tire. Which in and of itself is not a big deal, just an odd statement. Then we asked about the exclamation mark lit up and he said "nothings wrong with this car". I stood there and looked on the internet to see what this could mean. Every article I read said that it could be something minor or something serious but something definitely needed attention. He was insulting us by saying it was normal for this light to be lit on the dash information console. At that point, it was clear he was willing to say anything to get this car sold. This car is a 10 year old car so perfection is not expected, but it surely is common sense to understand that there is something that needs repaired on it. At that point, I wasn't even willing to look at the 2010 Cadillac SRX. Which in all honesty, was the one I was ready to purchase. I had brought my Yukon Denali in and was ready to make a deal and hopefully trade it in. I'm sure these things wouldn't have been an issue if we were purchasing a brand new car. Regardless, they lost 1 sale, possibly 2 and would not recommend them to anyone that I know that is looking for a car. Thankfully, Capital Cadillac is not that far away from there!

pulver

Feb 19, 2014

Ive been to many car dealerships & I must say my best experience has been at Dick Scott Motor Mall....They will have my future business! Jeff & Mark were amazing to work with! Thanks again!!

Outraged

Feb 19, 2014

Nightmare!!! PLEASE LISTEN BEFORE EVEN THINKING OF SHOPPING HERE!!! The original salesguy Mark was great. Test drove a used car I liked. That was where fun ended. Put in info for financing and although income was very high we had no credit. NOT BAD CREDIT JUST LACK THERE OF. Half the reason for buying on credit was to build our credit. We never heard back and when we checked our salesguy had account pulled from him and had been admonished for letting us test drive at all. Dealt with "special finance" guy Jeff who was quite rude and had financed us for yuckiest old minivan on lot(obviously what they wanted to get rid of) even though we came in looking for suv and had never spoken to him. Turned it down and even though i spent two weeks searching through their inventory myself there was always something wrong with every vehicle on their end, didnt fit loan, didnt pass inspection.... etc. They called with one more vehicle but by morning was gone. Interest rate offered 23.99%, i repeat, had no bad credit just lack of credit history from paying cash. We are around 40 with our own successful established business. Left it that they would contact us if ever they could find a vehicle to match loan parameters of under $10,000 to be financed after down and trade in, under 100,000 miles, payment approved up to over $1,000 a month because we had great income. Got them down to 17.99% with trade in and up to $2000 down. Waited weeks never heard back. Approved for loan but no vehicle to be found. Finally got sick of it and went to Lafontaine where they had me in vehicle i loved in two days for better terms. Then I get letter from dick scott saying sorry i was never really approved for loan, that they had never run credit, which was blatant lie, because we had clearly discussed our reports and non score and had been offered vehicle. Honestly the worst of it was how we were treated. We went there because family member was employee and if we were treated like pond scum can only imagine how they treat people with less to spend or bad credit. JUST DONT DO IT. They were rude in manner, didnt answer or return calls or emails and never found us a car. Didnt need our business.GO ANYWHERE ELSE, especially if credit less than perfect, no one should be treated that way.

larry12345

Feb 15, 2014

As of today 2-15-14, we have purchased three vehicles from Dick Scott Motor Mall. Joe Murphy has been our sales rep. on every purchase. He is one in a million and we enjoy dealing with him. His patience, kindness, and the attention that he has shown us is above and beyond anyone that we have ever dealt with over the years. Each time that we were there to purchase a vehicle, he has had us test drive one or more cars and make sure that we were satisfied. We will recommend Dick Scott Motor Mall and Joe Murphy to anyone who is interested in buying a vehicle. It is over seventy miles from our house to the dealship but we believe that it is certainly well worth the drive. Joe Murphy You are great and we are pleased to call you a friend. Thank you again for calling us and making sure that we are happy with our new van. Larry and Dotti Jenks

new Dick Scott fan

Feb 15, 2014

When we walked in the door we got excited about the possibility of the fact that THIS might be the place we would find a new car with a good deal. All personal were professional and showed a true caring, friendly sprit. Mr. Jud Scott was remarkable and made us feel relaxed while suggesting some options for us. We ended up with a lease on a 2014 Dodge Journey. With all the options, we feel we made the right choice in a lease. Compared to the other 3 dealerships we visited, Dick Scott was by far the best. We will recommend to all our friends and my 3000 families on my Michigan basketball website, "when they are looking for a car or truck, to be sure to go see Dick Scott .

Daveames

Feb 12, 2014

My wife and I traveled from DeWitt Mi to th Dick Scott Motor Mall because we read that it gave great service. We were extremely pleased with Nelson Cypher and the experience we had at Dick Scott. Nelson was very knowledgable and got us exactly what we wanted. We are very pleased with our purchase and our new friend Nelson.

The Ames Family

Feb 12, 2014

After checking the positive reviews for this dealership we contacted Dick Scott Motor Mall and the customer service rep., Jason, put us in touch with salesman Nelson Cypher. He was absolutely wonderful! He listened to all our needs and our wants. Then, after allowing us to drive several cars to be sure of exactly what we wanted, he found us the perfect vehicle. The vehicle was delivered from another area and was even better than we had anticipated. The finance department found us a great finance offer and the entire experience was soooo easy. They did not pressure us to purchase anything we did not want or need. We have never had such a stress free car buying experience. We highly recommend Dick Scott Motor Mall and Nelson Cypher!

amanda

Feb 3, 2014

Jud Scott at Dick Scott has been wonderful. Our last two Dodge Grand Caravans have been purchased there, and he has been more than accommodating as we live in the metro-Detroit area.

msharrard

Jan 18, 2014

Was one of the easiest, no stress, bottom line pricing and most of all the most helpful staff I have ever dealt with! I'll be back again!

Bwood

Jan 7, 2014

This is my third experience purchasing from Dick Scott and everytime the process has been quick and the deal has been better than competitors in the area. It means a lot to feel like you can go to a car dealership and NOT be sold but assisted in your buying experience.

MiMark

Jan 4, 2014

Nelson is a very helpful and knowledgeable no pressure salesperson. He is/was always willing to answer my questions, and was very helpful in going over multiple different ideas I was looking at. Will talk with Nelson next time I am in the market for another vehicle. This is the 3rd vehicle purchased here. Have looked around, but seem to end up here in the end. Great dealer, great salesman!

brianmatthewlane

Dec 19, 2013

Nelson Cypher and the staff at Dick Scott were extremely helpful and friendly. Nelson helped me select and order a new Jeep Wrangler with my exact specifications. I have purchased two Jeeps from this dealership and would recommend to everyone.

Brian Lane

Dec 19, 2013

Nelson Cypher and the staff at Dick Scott were extremely helpful and friendly. Nelson helped me select and order a new Jeep Wrangler with my exact specifications. I have purchased two Jeeps from this dealership and would recommend to everyone.

Somrsweet

Nov 23, 2013

I am so pleased with the warm friendly people who are Dick Scott Motor Mall. I have purchased two vehicles from them so far and couldn't be happier with the service I received. I have dealt with the sales staff, finance department, the service department as well as the collision department (it wasn't my fault! Lol). This dealership treated me like family and I couldn't be more grateful. Dick Scott Motor Mall epitomizes professionalism and balances it very well with small town family service. You have a customer for life! Thank you for everything you do!!

Flex Buyer

Nov 19, 2013

Neil and Ashley made buying a car so easy. I found what I wanted online, went down for a test drive (after they drove the car to one of their locations that was closer to me - so thankful!), and had the car a couple of days later. They even delivered the car to me and drove away my trade. I've never enjoyed the process of buying a car, but these people made it absolutely painless. Thanks!

Jamrob14

Sep 18, 2013

Dick Scott Motor Mall created one of the best Auto Shopping experience that I have ever had. Their no pressure, professionalism and ensuring they get you in the vehicle just right for you was a GREAT experience. I will definitely recommend my family and friends. Thank you Jeff and Dick Scott Automotive!

Trevorrand

Jul 30, 2013

We love this car dealership! We have bought our last 2 vehicles there and have had body work done also and they excel in customer service and quality. They get you into something you can afford without being pushy. They treat you like family when you walk in the door. I go there for everything including oil changes. The body shop is amazing and they are patient and work with your insurance company to get the best deals. I was a die hard Ford driver until I got fed up with a sales person at the Ford dealership, I went across the street and now we go no where else. They treated me with respect and I will go no where else to buy a car! I am sold for life!

Alphawoman

Jul 29, 2013

I had only gotten into the email and phone call phase of this, but I can only say after making it clear as a woman I am a highly educated car buyer and enthusiast, I was treated with respect and perhaps deference. Unfortunately, I could not complete the transaction due to personal circumstances. They went over and beyond my expectations, treating not based on my gender, but on my specifications, and exacting requests. Now that is customer service.

james gow

Jul 22, 2013

I have had to take my car back several times for back order service and repeat complaints. They do not offer loaner cars so I always need to make special arrangments

SmithMSU

Jun 19, 2013

The service was amazing! I will only shop at Dick Scott Motormall from now on. Don Harley was very knowledgable and helpful. It was a great experience.

BobMSU

Jun 19, 2013

The service is amazing. Everyone at the dealership was great, especially Don Harly. They made the purchasing process so easy and enjoyable. I will only shop at Dick Scott Motormall in the future!

"liz"

May 31, 2013

I went in to this dealership to purchase an automatic jeep wrangler, yet i was very curious on a manual. My salesman Greg Harakas was not pushy or aggressive. He suggested i at least test drive a manual. So we drove, and he went over the basics. Then i got in, and took all his advice. I loved the Manual. My salesman taught me how to drive it in 15minutes. The manual was cheaper also, so he saved me money. I highly recommended everyone to go to Dick Scott Motor Mall in Fowlerville, and have the same experience as i did with Greg Harakas.

Dennis

May 10, 2013

Got a great deal on a car listed well below the blue book value.

AJR

May 1, 2013

The car buying/leasing experience was truly painless at DS Motor Mall. My salesman, Tom Harwood, did an excellent job in understand my wants and needs in this new car. Working with Tom was easy and pleasant. The finance person at DS was less of a pleasure to deal with, not that she did anything wrong, but she didn't seem to understand the deal or certain aspects that Tom and I had come to terms with, although once Tom stepped in things were straightened around quickly. The only complaint I have is on the prep of the vehicle for delivery to me, smudges on the windows, spots on the leather seats and less than a perfectly clean and shiny exterior. I had it detailed the next day at added expense to me.

markofnovi

Apr 30, 2013

I was looking to trade in a 2010 Wrangler for a new Rubicon. I went by Dick Scott on Saturday around 11:00am. Joe Murphy met me when I came in and was very helpful. He showed me the Rubicons on the lot and encouraged a test drive even though I already was a Jeep owner. I was glad I did. It really made me happy I was upgrading! I got a fair deal on my trade in and an interest rate neither my bank or insurance company could beat. I was happy with my previous Jeep dealer, but I have to say my experience at Dick Scott Motor Mall was outstanding. Joe even called me on Monday to see if I needed anything and make sure I was happy with my new Jeep. Good service is hard to find and this dealership didn't disappoint me.

cengelbrecht

Apr 23, 2013

Tom and the rest of the staff treated us extremely well. We never felt pressured and we were able to reach a deal quickly and favorably. It was definitely worth the extra drive!

Daisymay22

Apr 23, 2013

This dealership went above and beyond to earn our business. Nelson is a great sales person, he is NOT pushy and cares about your happiness with the sales transaction. I'll be a customer for life!

farmcapt05

Apr 17, 2013

The staff explained the repairs needed and the time it would take to complete. I made an appointment and left the vehicle with them and repairs were completed on time as stated. I purchased this vehicle from this dealership and they have performed the routine maintenance and service of the vehicle and I would recommend them to any person looking for thier services.

RichardH1001

Apr 4, 2013

The service department of Dick Scott is very friendly and courteous. I feel this dealership works very hard to make you feel special. I also feel this is by far the best dealer I have ever dealt with. I would recommend this dealer to anyone!

Author

Mar 26, 2013

I am so glad I bought a car from Dick Scott Motor Mall. They were very friendly and helpful; I felt good about buying a car from them! I definitely recommend that anyone looking for a new or used car go to Dick Scott!

AW

Mar 21, 2013

Tom and the entire dealership staff was excellent to work with. Tom was easy to talk to and worked with me, not against me, in the whole process. He didn't have a car on the lot that met my needs but he took the time to track one down, make a trade with another dealer, and get the car in quickly. I've had many experiences in my life with car salesmen and most were not great. Tom changed that.

adam.whitesel

Mar 20, 2013

Tom and the entire dealership staff was excellent to work with. Tom was easy to talk to and worked with me, not against me, in the whole process. He didn't have a car on the lot that met my needs but he took the time to track one down, make a trade with another dealer, and get the car in quickly. I've had many experiences in my life with car salesmen and most were not great. Tom changed that.

Ms Advenger

Mar 8, 2013

The excellent service I received at Dick Scott Motor Mall in Fowleville is greatly appreciated. The Guys who scheduled my repairs were courteous and kept me informed. The car was repaired on time as promised which was important to me. My car rides like new again. The quality of service I received is very comforting to me and I will l always use this facility when needed as well as recommend them to my family and friends.

cwbelch

Mar 5, 2013

Great service and staff. I highly rec amend them to everyone. Very professional and knowledgeable and helpful and willing to do anything to help you out. Thank you.

Saatisfied customer

Feb 23, 2013

This is a great dealership. Neal Weaver is the best sales person. Every time I go I am treated with respect. All my questions and concerns are answered. This comes from a person who has never had a good experience from any dealership until now. I am very pleased and I would recommend this dealership to everyone.

Michael Hall

Feb 21, 2013

I have purchased two vehicles from Dick Scott Motor Mall. The first experience was so stress free when came time to buy again there was never a thought of using anyone else. My sales rep. Nelson cypher made every effort to assure the vehicles met my wishes and budget. His knowledge of the product line, and ability to explain the operation of each function was outstanding. The Service dept. is through, and professional. Wait times for routine maintenance are minimal.

elbisms

Jan 26, 2013

The entire staff at Dick Scott Motor Mall was incredibly friendly and professional throughout the purchasing process. Our sales representative was Joe Murphy, who made the process quick and easy. Our family walked away feeling we got a great deal on a new Jeep without any hassles. What more could you want out of a car buying experience?

Elbisms

Jan 25, 2013

The entire staff at Dick Scott Motor Mall was incredibly friendly and professional throughout the purchasing process. Our sales representative was Joe Murphy, who made the process quick and easy. Our family walked away feeling we got a great deal on a new Jeep without any hassles. What more could you want out of a car buying experience?

Richard

Jan 22, 2013

Always get treated with courtesy and respect. I would recommend this Dealership to anyone.

psnevets

Jan 19, 2013

I purchased a used vehicle from Dick Scott Motor Mall in fowler ville, MI on January 17, 2013 after extensive research into the particular automobile I was seeking. Neal Weaver and Shannon Holcomb were very helpful during my initial contacts via the internet and the telephone. When I arrived at the dealership I found them easy to work with and as helpful & customer service oriented as I could have hoped for. They handled my transaction (including a trade-in) within two hours of my arrival. I give this dealership and their personnel 5 stars!

bonnied2934

Jan 5, 2013

I came in for an oil change and was immediately taken care of. Very friendly staff and did very quick work. I was out in about 15 min. Thank you. Originally purchased the vehicle from Nelson Cypher and he was wonderful! He has called me quite a few times to make sure the vehicle is doing good! Would Highly recommend!

Slot-Flyer

Dec 18, 2012

I have been a Dick Scott customer since 1996. At that time, I lived in Canton, Michigan and visited your dealership i Plymouth where I also met Mr. Scott. I was employed by a great friend of Mr. Scott, thus a long pleasent dealer/customer relationship began. Our 2000 Intrepid used to e Jud Scott's. Since 2000 it has been my wife's vehicle. Great car, 143,000+ miles and still gets 30mpg on the highway. I was getting the Intrepid serviced when I stopped to speak with jason Hilts about a sales event I received in the mail. His knowledge of the vehicles relulted in my buying a 2013 Ram 1500. So far, this appears to be a fine truck.

smity8000

Nov 8, 2012

Dealership was very helpful, this being my first time buying a new car I didnt feel pressured or cheated in any way. I would recommend this dealership and wouldnt hesitate to buy from them again.

daddyof8

Oct 29, 2012

Went to Dick Scott to look at a used vehicle they had listed on their website. Upon arrival, the vehicle would not start - and when they did get it started was not running right. Service looked at the vehicle and ultimately decided they would NOT sell the vehicle. I then worked with sales person and finance (I have some credit problems)and they were able to get me financed for a vehicle I am very happy with. Used prices seem to be in-line with other dealers. Throughout the entire process the staff was very friendly and there was no high-pressure sales techniques enployed. Very satisfied with our experience and will return for our next vehicle.

LynneT.

Oct 27, 2012

Got a new Jeep wrangler today and I can honestly say this has been the best car leasing experience I have ever had...Jud Scott was professional, kind, experienced and went above and beyond any other sales associate/ dealership I have ever dealt with. The staff was wonderful and I honestly can not say enough good things about Jud and the wonderful way I and my daughter-in-law were treated. I will definitely recommend this dealership to friends and family and it was well worth the drive out there from Novi. Thank you for making me a very happy customer with a Jeep that I just love!!

blu313

Oct 19, 2012

Worked with Dave Richards he knew what I was looking for and gave me my options found the vehicle I like accepted my automotive knowledge and he worked very well with the price got the price I wanted plus an extra warranty for better coverage well worth it

fcremeans

Jul 5, 2012

As far as purchasing a vehicle, this was a fun experience. I could not be happier with my choice of buying a 2012 Jeep Liberty at Dick Scott Motor Mall in Fowlerville, 35 miles from my home in Lansing. I test drove a couple of Jeeps, made my decision, got my rebates and a great interest rate. Joe Murphy rocks!

svokes

May 19, 2012

I called Dick Scott Motor Mall because it's close to my home and I had seen advertisements on TV for leases available; the Dodge Journey and the Jeep Grand Cherokee. I also went there because the salesperson I had dealt with at Todd Wenzel Chevrolet who I had done business with for the past two leases I had, just seemed to be unresponsive. (After three phone calls, I finally reached him and he was to return my call the next day with information about the vehicle I was interested in - I'm still waiting!) I spoke with Shannon a couple of times and she was very pleasant. I went to the dealership on a Friday and was introduced to Joe Murphy. He could not have been more helpful and informative. He took me on a test drive in the Grand Cherokee which I loved. He did also show me the Dodge Journey, but my mind was already made up for the Jeep. He showed me all the features the vehicle had which I wasn't familiar with and really took his time. Answered any and all questions I had. I picked up the vehicle the next day and absolutely love it. Thank you Joe for all the time you took with me. This was a good decision and they will have my business in the future! What an excellent dealership!!!Shirley Vokes

JRenwick

May 14, 2012

Tom Harwood was great to work with. Tom listened to what I wanted on the vehicle and found a Dodge Grand Caravan SXT with exactly those features. The price was where it needed to be so the monthly payment is less then what was budgeted. Tom is the best new vehicle purchase experience I have ever had!! I would recommend Tom to family and friends.

Thiggins1987

Apr 30, 2012

My 2007 Nitro needed a new gas tank and my husband and I planned to drop off the Nitro on a Friday evening for a Saturday repair. My husband on that same Friday was reared ended and his car required body work. My husband and I were tired and frazzled on a Friday night. Scot was so kind that he stayed 20 minutes after closing to check in both our cars and give us a loaner car. It was an immense help to us as we did not know what we were going to drive or do for transportation. He could of told us he was closed, but he went that extra mile. We will continue to have Dick Scott service our cars. The service department has always been honest and fair with us, and their shuttle service is nice too! Thank you again Scot, and all the service and collision department guys. Chysler is lucky to have such nice and honest people working for them.Tammy Higgins

JodieUnk

Apr 27, 2012

I had been shopping for a new car for about 2.5 years. It was frusterating (to say the least). As soon as I was put in contact with Don Harley from Dick Scott Motor Mall, my luck changed immediately! He found the vehicle, with ALL of my specifications within 24 hours of initially contacting him. The price was tuly the icing on the cake, it was THE best deal that I could not pass up. I am also in sales; new home sales, my customers are constantly asking for referrals for a number of different services. I will continue to refer this dealership and Don's name to anyone who will listen. I couldn't be happier with my brand new car and will continue to be a loyal customer of Don Harley's and Dick Scott Motor Mall. I am due with my first child in August and I am completely satisfied knowing that we will be safe and stylish in my brand new car! THANK YOU!

Jll

Apr 24, 2012

This is for informational purposes only - no resolution requested or requiredOn the afternoon of April 24, 2012 I negotiated a sale with Tom at Dick Scot Motor Mall for a used 2007 Jeep Commander. Once the sales price and trade in value were negotiated a final price of $16,100 was agreed to by both parties, in writing. While the handwritten "worksheet" was in no way implied to be legally binding, it was still a verbal agreement between a buyer and seller.While signing all the paperwork, once we reviewed the financing agreement, I noted that the price for my trade in was $500 less than what was agreed to, raising the final price to $16,600. I pointed this out to the employee that was performing the closing, who in turn called in the salesman Tom. Tom pulled out the worksheet which clearly stated $16,100 as the bottom line price, but claimed someone else (manager?) said he couldn't do the agreed to price. AT NO TIME prior to reviewing the financing agreement was this communicated to me. Had I not been dilagent in reviewing the document, I would have never known of the $500 increase. Tom said he had another buyer lined up and refused to honor the $16,100 price. I immediately ceased the transaction and left. My concern is this is a very suspect action that could very easily not be caught by an average buyer considering the relatively small dollar amount and the vast volume of papers that are signed at a vehicle closing and the amount of numbers and fees that could (and do) confuse many buyers. This practice is borderline fraud at worst and shady business practice at best. To anyone considering doing business with Dick Scott Motor Mall, caveat emptor, carefully and closely review your closing documents to ensure that the deal you sign is the deal you negotiated. The sad part is, that I most likely would have agreed to the higher price had Tom been upfront, honest, and forthright with everything. Now they have lost a repeat customer for life

KTdad 243

Apr 21, 2012

We had stopped at one other dealership before stopping here, and they never even came out to see if they could help us. We stopped here and were left alone for a little while before being asked if we could be helped by one of the sales persons. They were already with customers so he set us up with Joe. Joe helped us pick which car we wanted, allowed us to test drive multiple cars and then worked with us on building the deal. He gave us a good value for our trade in and even offered to help us remove the smoke smell from our other car. Everyone there was very friendly and helpful!!! This is the first time I have purchased from this dealership but it will not be the last.

Chewiebrd

Apr 21, 2012

This was our first trip out to Dick Scott motor mall, driving from Commerce Twp, and were very pleased with the outcome. Eric helped us secure a loan within our budget with no problems and made our experience very much less stressful than dealing with other dealers in the past. He was awesome. After test driving 3 or 4 vehicles, we settled on a Jeep commander and have been pleased so far with our choice. We would highly recommend Eric and Dick Scott motor mall to anyone looking for a new or used car. It's worth the drive, trust me..

RichandHollyMichels

Apr 11, 2012

My husband and I stopped into Dick Scott just to look on Tuesday, on Wednesday I drove away with my new Jeep Liberty! Tom Harwood greeted us and took great care of us from start to finish. This Jeep is the first car we've bought in 14 years and our first new car ever! It was a really exciting event for us, made even better by the great service and wonderful personality of Tom. We couldn't be happier!

Francine60

Apr 10, 2012

Our 1st disappointment came when we were to drive our car home and were informed by the salesman (Neil Weaver) that there was only one key & key fob. We were not told this before signing the papers, convenient for him. The car had been at this dealership at least a month--plenty of time to get a replacement. Really, that is like buying a car with 3 tires instead of 4!! We let it pass for several reasons--being late in the day was one, but primarily because we were getting 12 months of free Serius XM radio. My husband called to activate the radio the next day (Thursday) and was told there was only a 3 month introduction period. I called Mr. Weaver and he said it probably took longer to get through the system than just overnight. I called Serius Friday--no one knew anything about 12 months free--only the 3 months. Called Mr. Weaver again--he said it takes "48 to 72 hours" to be activated. Now, on both of these occasions I mentioned the descrepancy between the 12 and 3 months. Sooo, I waited until the next Wednesday to call Serius again--still no 12 months. I called Mr. Weaver again, telling him Serius had no info about the 12 months and gave him a phone number he needed to call to get it activated. He promised to do so and called me back, proudly telling me the " 3 months" introduction period was in order. When I reminded him we had been promised 12 months, he denied that, saying I must have "misunderstood". Well, I might not be the actual queen of the penny-pinchers, but I do not misunderstand something like that. Plus, my husband heard the same thing--several times. Had we known of these things we would have negotiated a better price or kept shopping at other dealers. The worst thing?? We have a dealership with a shoddy reputation 2 miles from our home we could have gone to and been prepared to deal with deception. I don't know if this sort of thing is standard practice for ;your sales team or if Mr. Weaver is an exception.Yvonne Elsea

Wiltsie

Apr 5, 2012

The customer service was Superior. He quoted us numbers over the phone for both the trade in and new vehicle and was true to his word. There was never any hassle or pressure.It was the best new car purchase experience I have ever had. Don made us feel at home and his staff did too. I hope he find a used truck that I'm looking for as I would purchase from Don again.

agcecil

Mar 31, 2012

I just bought my first Jeep! After much research, I decided to go with the Liberty. When I contacted Dick Scott Motormall, Tom Harwood began working with me. Wow! What a patient sales rep! After almost 2 months of emails (I am very picky and kept researching), Tom was very understanding and helpful. He made things happen to get me in a beautiful Jeep! I haven't purchased a car (new or used)since 2001...Tom made the experience a very positive one. If you are looking for someone to purchase a vehicle from, Tom is the one to work with!

lrbickle

Mar 20, 2012

I went to the dealership for a specific model, by the time I decided that it was not a good fit for me, I had already decided that I wanted to find my next car at this dealership. We had a great experience. Our salesman did a great job, customer service was fantastic. And I left the dealership absolutely loving my new car. I would definitely recommend the dealership, and especially my salesman to anyone who wants a quality experience.

jsmrcka

Feb 9, 2012

Jeff Ruth did a great job helping us find the perfect Wrangler. He asked all the right questions to ensure we got the jeep we wanted and provided good service. Thank you

notredawg

Feb 6, 2012

Jeff Ruth at Dick Scott Motor Mall in Fowlerville, MI did a great job working with me on my needs for a new car that fit my wife's needs/wants. He goes the extra mile to take care of his clients.Parke P.

rkoch51

Feb 1, 2012

The guys there charged me half of what they normally charge for diagnostics. The truck is much better now...although they indicated that it may need over $1500 worth of work. That I'm not too sure about...but you gotta make money when in business!

rsd11

Jan 31, 2012

a very good experience ....quality vehicle at a fair price. Since we visited on a state holiday when the banks were closed, a dealership employee kindly came to my workplace to get the title on the trade-in. Very trusting, and trustworthy (both)

pentilla

Jan 30, 2012

When I got there Larry offered some advice concerning the oil change life reminder on my 2010 Ram. I asked if there was someone available who could take me to Fowlerville Farms to meet my family for breakfast and he had one of his guys take me immediately and sent someone to pick me up as well. He was very friendly and knowledgeable.

dexter1234

Jan 29, 2012

My husband need body work done on his car and Roy did a wonderful job throughout the entire process. He even handled the insurance company! We even had a loaner car! If you ever need body work this is the place to go! Their prices are good, the customer service is even better and my husband's car looks brand new! Thanks so much!

jessicasarbon

Jan 29, 2012

I have NEVER been to a dealership and had such a spectacular experience!! I live almost 2 hours away from this dealership but after just 2 or 3 conversations on the phone with Jeff Ruth, I pretty much made the deal I was looking for and decided to go pick up my new car! Everything went so smooth, and upon our arrival, everything was prepared. There was no waiting, no hang-ups..NOTHING!! it was awesome. We were treated so well, and in fact we had our 2 year old daughter with us and she was easily entertained by the "kiddie corner". Decked out with toys, books and a small table, again, never had that before. My overall experiance with Dick Scott Motor Mall and Jeff Ruth was the best I have ever had. When we are ready to buy again, we WILL be making that trip back down there! We will highly recommend this dealership also. I forgot to mention their "rewards" program.... another great perk! What is it you ask? Go to Dick Scott Motor Mall yourself to find out! You WILL NOT regret it! :-)

Ktrngardner

Jan 16, 2012

I was really pleased with the help of both Erik and Jeff, for the first time I was very at ease in buying a vehicle. I would reccomend them to anyone that I know, because they took really great care of us and made buying easy!!

nvalice

Jan 16, 2012

The BEST customer service of any dealer I have ever had business with. Very attentive to the customer. Delivered as promised on time and quality work. I will not take my car anywhere else!

d.lutz

Jan 12, 2012

Diagnosed and fixed problem promptly, fully explaining cause and what would be done to remedy the situation. Also received suggestions from tech. on avoiding future occurrences happening again. Very friendly,knowledgeable,and finished the job in a very timely manner.

sprinkler22

Jan 11, 2012

I love this Dealership!!!! They are very friendly and honest, which is very important to me. The last thing I need to do is go to a dealership for service, with the feeling, oh boy, here comes the scam. I do not feel that way here.

katherine keydel

Dec 28, 2011

having an issue with loss of oil between oil changes. Fully explained procedure to verify problem and assured me that any issue would be taken care of.

farmcapt05

Dec 20, 2011

Dick Scott Motor Mall in Fowlerville is where I bought my jeep new in 2008 and I have been taking it back to them since then for routine maintenance and service work. I am accustomed to doing as much of the work on my vehicles as I can and with this vehicle I started out using the dealer for oil changes(very reasonable price)and three years later I still use them. The staff is friendly and recognize me when I come in, we have conversations about things you would talk to friends about. Scot and Roy have been very attentive to my needs and concerns and have taken care of these in a timely manner. I would recommend this dealership to anyone interested in their services from purchasing new vehicles to having service or body work done.

salsel

Dec 15, 2011

I have had my car serviced at Dick Scott since it was new. Service is always good and fast. Prices are in line with other places. I will continue to bring my car in as long as I have it.

tcurryctrj

Dec 12, 2011

The service I received at Dick Scott was wonderful. They scheduled my service around my availability (after 5pm). They were very friendly and polite through the entire process. The work was completed in the minimum amount of time they quoted and the end price was exactly what they quoted. The repair to my drivers side window was done right and works wonderfully. Thank you Dick Scott service center!

rickj66

Dec 9, 2011

The appointment was to replace a part under warranty coverage. The repair went smoothly, and I have no complaints about the service I received from Dick Scott Motor Mall.

florya

Dec 2, 2011

Jeff Ruth was the salesman that I had the bad luck of getting when I purchased my new minivan. He did not know his vehicle and what options came in what convenience packages. He showed me a list of options and told me the one I wanted was included on the vehicle I bought. When my wife came in to learn about using the features of the vehicle he did not know what some of them did. On top of that he was very rude and tried to blame the issue on me because I did not notice the option was missing when I looked at a similar van. Beware if Jeff is your salesman, know the vehicle you are buying and make sure you know what packages the features you want are included in, because Jeff Ruth will not know.

septemberRN

Nov 26, 2011

Jeff was one of the best salesman I've ever had. He listened and guided me to the pefect car for me and my needs. He wrote down what I was looking for, and was able to assist in getting me the "perfect fit", at a price that was in my price point. I would, and have already recommended him to look for a vehicle for my mother, and he will also assist my boyfriend, when it's his time to get something new. Thank you to the team that assisted Jeff in having me drive away in my new vehicle yesterday! I LOVE IT!!

susanvig

Nov 22, 2011

I was not satisfied with the price, I purchased this vehicle used with a 2 year, 27,000 mile warranty. The day I purchased it, drove it home, noticed a few things wrong with it, called right away and talked with my salesman Jeff Ruth about this. Unfortunately my intermediate shaft which is part of the (drive train which is covered under my warranty) was not a covered part under that warranty. I'm sorry but that should have been covered by the dealership instead of just charging me a lower price for the parts and service. I hope nothing else goes wrong with my vehicle that isn't covered under my warranty. A best friend of mine works for dealership in the Lansing area who was completely upset with the fact that you would cover the cost of this. It may not have been a "safety issue", however, the loose steering wheel and clicking in the steering wheel and rattling is now gone. JESSE was great, very sweet, informative and quick about getting back with me. Thank you Jesse!

micktheile

Nov 9, 2011

Jeff was very interested in finding us the car we wanted, instead of trying to get us to buy whatever they wanted us to buy as I experienced at a few other places. His calm demeanor and no pressure approach made us very comfortable. Thank you, we will be back

susanvig

Nov 9, 2011

I was very impressed with the fast and friendly service I received from Dick Scott Motor Mall. They were recommended by a very good friend of mine and I'm glad I made the choice to go there. I would definitely recommend this dealership to anyone!

doherty2000

Nov 5, 2011

I began the process with Jud, he took all my information and then turned it over to Nelson. Nelson was a pleasure to deal with. He was very patient with me throughout the entire process. During the vehicle selection process i changed my mind several times but Nelson just played it cool and supported me until i found the right vehicle. Nelson answered all of my questions quickly and honestly. The entire experience was professional and well done. Dick Scott Motor Mall should be the example for other dealers!!!

clarkjt

Nov 5, 2011

Joe did a great job going step by step through the process. He went through all of my options, let me do a great test drive, and answered all of my questions. He was very honest when it came done to price break downs.

BobComp

Nov 4, 2011

The whole experience from buying the vehicle, Joe Murphy was the salesman,a very nice guy, to returning for service after the sale was the BEST. Then I received a coupon in the mail for an oil change, that included new wiper blades. I thought that was great. I have told several of my friends about my experience, I hope they buy a vehicle from you and enjoy the same service after the sale that I did.Thanks, Bob

bethhamway

Nov 4, 2011

I had a great experience dealing with Nelson, he did a great job on price and was very thorough in going through our new vehicle. Cassie also did a good job going through the paperwork. Thank you for making our purchase a positive experience!

kleahy

Nov 4, 2011

I had my minivan serviced for oil change and tire rotation. The quality of my minivan is awesome, so I typically only use the service department for maintenance type work. Each time I visit Dick Scott Motor Mall, Fowlerville, MI is a pleasant experience. The counter person is always friendly, smiling, and asks pertinent questions about the service requested and reminds me of other service/products that might be needed. They also point out service specials that might be going on at the time of my appointment. The work is always great - the mechanics take the proper precautions inside my van too, so as not to stain the carpet or seats. The work in done in a timely fashion and I really appreciate that. Also, if a salesperson happens to be in the vicinity of service, they always ask me how I am liking my minivan, am I satisfied, etc. Even if they are not the person who actually sold me the van. Visiting Dick Scott Motor Mall in Fowlerville, MI is like visiting family (the family members that you actually like)!!

bpal

Nov 3, 2011

I am someone (like most I think) who doesn't enjoy the car buying experience. After going to a few other dealerships and dealing with some of the classic bait and switch, strong arm tactics, I was glad to stumble upon Dick Scott Jeep and Joe Murphy. It was a no pressure environment and when I decided to move forward and make a purchase, I feel that I got treated fairly. They were willing to meet me more than half way. Joe is a genuinely good guy who is easy to talk to. I will be recommending him and the dealership to my friends.

Goofyed

Oct 30, 2011

My latest visit was only to have the 1000 mile check up. Also took the opportunity to stop in to chat with Tom Harwood who sold us the Van. Nothing wrong with the vehicle and everything right with the experience.

fb10

Oct 27, 2011

I would rate my new car experience at Dick Scott Motor Mall as one of the best ever. Their staff is very friendly and helpful. It was a longer drive for me and worth it in my opinion.

Adanac611

Oct 23, 2011

I have always hated the car buying process. But at Dick Scott's Motor Mall, along with our saleman Joe Murphy, the experience was uncharacteristically pleasant. My wife and I were able to for the first time, focus on the features of the vehicle we were interested in buying (Jeep Grand Cherokee) instead of feeling pressured to buy, financing arrangements, dealer add ons, etc. The price and discounts offered were given right up front so we did not have to spend hours haggling over a few hundred dollars. The pricing offered and the actual transaction purchase was done in a fair, honest and very responsive manner. I would highly recommend this dealer to anyone interested in Chrysler products, along with Joe Murphy as the salesman.

jmh20

Oct 20, 2011

Dealership is great. However, we are very disappointed in this 2010 Journey. I uses oil, about 1/2 to 1 quart every 3,000 miles. I wish we would of leased this vehicle instead of buying. We are hoping that Chrysler will do something about this.

Gary Hogg

Jul 11, 2011

Three days prior to leaving on a trip with my wife to Missouri,I noticed my Chrysler 300 was low on anti-freeze from my temperature guage rising. I added the needed mix and the following morning arrived early to the service department to see why it had been so low. I met the service manager Scot Butash, told him my problem and he quickly assessed that my radiator had a small leak at the bottom. After hearing our travel plans, Scott had a 21 point inspection done also and found some other problems I was not aware of. He assured me that we would still be able to leave on time with all they had to do.I was very happy with Scot as he helped greatly with my warranty coverage, very pleased with the promptness and the quality of the work that was done by all the mechanics involved. I will certainly continue to return with any future work that needs to be done. Thanks to all involved.

jerry

Jul 9, 2011

Scott Found Problems that where not under warranty, He repaired them at no cost to me.Scott put the extra effort in getting my problem resolved and my vehicle repaired and back on the road sooner than promised. I work construction and this truck is my office.I thank all the people there.

saxuality3

Jun 11, 2011

This was the first time my husband and I purchased a car from a dealership. Tom was a very helpful salesman. He was patient with all of our questions and worked very hard to get us the best deal. We are going to be sending all of our friends and family to see him for their next vehicle purchase. Thank you to everyone at Dick Scott!

lcanfield

May 18, 2011

The sales people at Dick Scott are all fabulous, my deal was completed the same day and I drove home that night in a car I loved. Their hours are very convenient and the service department has always been really, really helpful. This is all why we have been customers of Dick Scott for at least 15 years now.

deflop

May 18, 2011

I was treated with the utmost repect and courtesy. I returned to the dealership with a wind noise problem and it was remedied inthe shortest amount of time. So far I am thoroughly satisfied and happy with my new vehicle and the attention I get from the staff and employees at Dick Scott Motor Mall.

Kapper

May 4, 2011

Purchased a used Liberty, Joe Murphy made the experience a great one, from my initial contact via email, to meeting personally. He made us feel very good about this important purchase. Lynda Johnson made the actual transaction a very smooth and quick process. Many thanks to both.

HSnitzer

May 3, 2011

I've taken my 2008 Grand Caravan SXT 4.0L to Dick Scott several times for problems and for recalls. The guys there treat me well and take care of my van as if it was their own vehicle. The do followup phone calls and keep me in the loop while working on our van. I will continue to go to Dick Scott.

sean.tanner

Apr 27, 2011

My wife and I were interested in trading in our 2006 Ford Explorer towards a 2011 Chrysler Town & Country. We had worked with several dealers trying to find the exact 2011 Chrysler Town & Country we wanted and had very poor luck (and service). After working with another dealer for about two weeks we decided to check out Dick Scott's. Dick Scott's was able to find the vehicle we wanted right away and Tom Harwood was great to work with. With the other dealers we worked with we haggled over price multiple times before getting to the price we wanted; Dick Scott beat that price on the first try without any haggling. We purchased the vehicle on the spot and couldn't be happier.All around we received friendly and helpful service from Rick Scott.Thanks Tom and Dick Scott Motor Mall!

vanderhorsta

Apr 24, 2011

We were driving a '09 Ford Escape and it had not been a good vehicle for us, and we were ready to get out of it. We took it back to the Ford Dealership where it was purchased, and they were not interested in working with us to get us out of this vehicle and into a new Ford in the price range we had hoped to stay within. We had bought other cars from Dick Scott Motor Mall in the past and we gave them a shot. We were greeted immediately, by their friendly staff. We test drove several vehicles. They were very willing to work with us--gave us a great deal on our trade in, and got us into a beautifully loaded new Journey for less per month than we could have gotten in a similar Ford vehicle. They made us feel like they really wanted and appreciated our business, and that we weren't just another customer. We were so pleased with them that we went back a week later to buy a reliable used car for our 16-year old son.

mash

Apr 22, 2011

My experience with Dick Scott Motor Mall has been very good. My salesman Joe was very friendly, knew the autos and was very helpfull in selecting a car for me. The auto I purchased was ready on time and all the prep work was done well. Lynda was very helpfull in explaining all the financial things and extended warranty options. I would recommend this dealership to my friends and family.

Mhunt1998

Apr 21, 2011

Joe is a great salesman. He cares about you. He helped me find my 2008 Chrysler Town and Country and I am so impressed by it.He did not push me into buying it. He made promises to me that he did keep. How many sales people do you see out in the world like this. Not too many. I had such a bad experience with this place 10 years ago and he just made me change my mind about this place. I will recommend any of my family and friends to buy a vehicle from Joe. He is the best. Also thanks to Lynda in helping me with all the loan papers and warranty stuff. You answered all my questions for me without hesitation. You even got more on my trade in. Thank You all for a great car buying experience. I will come back when I am ready for an upgrade :)

ksparkia

Apr 21, 2011

With our recent purchase, Joe made the whole experience very pleasurable. He was very knowledgeable and answered all of our questions. We were also impressed by the fact that Joe gave us the keys and sent us on our way for a test drive. We have never liked the fact that salesmen go with you on a test drive, making it hard to discuss things between yourselves. I would recommend Dick Scott Motor Mall and Joe Murphy as a very competent and knowledgeable salesman. I have since learned our friends had dealt with Joe when they bought a new vehicle and they too had a great experience.

amaczik

Apr 19, 2011

My husband and I have both traded in our previous cars for a new used one within the past six months. We both had the pleasure of having Joe Murphy as our sales rep. My husband traded in his Mustang for a Jeep Wrangler. Joe gave him a great deal on his trade in value. Although they didn't have what my husband was looking for the first time he was in, Joe took the time to keep looking and called my husband a couple weeks later with exactly what he was looking for. As for me, I traded my Stratus in for a Dodge Avenger. Joe was great to work with. He knew exactly what I was looking for and gave me many options that were within my price range. He was able to get me $3000 for my trade in value, which was $500 over the originally offer, to keep my monthly payment where I was comfortable at. Joe went with me to test drive a couple different models and never made me feel pressured or like I was wasting his time. He took the time to go over some of the features on the Avenger that I had selected and even searched a warranty report at my request. Joe also made sure I had a full tank a gas with my new purchase. He worked with the financial department to make sure I got the lowest APR on my loan that I could and was always in contact with me throughout the whole purchase. Since my purchase, Joe has called to see how everything is going and how well I like the car. Everything is great and Joe was wonderful! Thank you for everything you've done!

rpgalban

Apr 19, 2011

A great car buying experience. My 2009 Jeep 4 door is fantastic. A true "no pressure" approach from Joe, who answered all my questions honestly. Hardly any haggling over the final price, and I think we both felt a fair deal was had. He even pointed us to the local best restaurant in town while paperwork was being completed. I think Joe appreciated the breadsticks my daughter brought back for him and his family.

valentovic

Mar 10, 2011

My only comment would be on number of emails and phone calls regarding your next scheduled service appointment. One or two emails should be sufficient but include the sevice that is being provided. The same would be for a phone call to include the service. Identifying the service would make it more personal and less generic.

khelm

Feb 8, 2011

I purchased a used car this past year and the service throughout the process was excellent. I would definitely recommend this dealer to others. I have dealt with my sales person, Don Harley, at previous dealerships and he has always provided excellent service.

struman

Jan 28, 2011

Great car buying experience. I got exactly what I wanted for a good price. Joe was friendly and helpful,and not pushy. He answered all of my questions and did not talk down to me because I'm female. Linda was efficient and made the paperwork process quick and easy.

tmdyzne40

Jan 23, 2011

Don Harley was great to work with. I told him what I wanted and 1 day later... he had the Jeep ready to go for me. I traded in my old jeep and it went very smooth.The jeep was exactly what I wanted. The service department is wonderful. If you have quesitons or concerns they answer you without making you feel stupid.

Paul Flickinger

Jan 22, 2011

I got the car I needed at a great price with excellent service. The sales person was warm and friendly and seemed genuinly concerned about my needs. We discussed a variety of options, looked at what was available. When I found nothing I liked he looked at what was available on the auction block and bought me the car I wanted. Definitely will shop there again.

heathergeary

Jan 18, 2011

They came and picked up my vehicle from my house and are always a pleasure to deal with! The guys in service are great, they touched on all my concerns I had with my vehicle and I was charged exactly what I was quoted. I wouldn't take my vehicle anywhere else.

meronyk

Jan 18, 2011

I had trouble with my caliber's transmission and was told by Lansing area dealerships that nothing could be done. Your dealership helped out instantly. You also had a driver come to me so I wouldn't have to drive out to Fowlerville. WONDERFUL customer service. Also helped out with purchasing my lease vehicle and again had a driver come to me to sign the paperwork. My next vehicle will definitely be purchased through your dealership! Thanks!!