Used Cars for Sale at Dillon's Auto in Lincoln, NE

11064748

Jul 29, 2014

Honestly, the original purchase of my car went great. I got to work with Jeremy and Ron, and Chris-people who are no longer working at that location. They worked very hard at getting everything worked out, and were very kind! Fast forward 3 months, and my car was totaled in an accident. I went back to them to file paper work to have my warranty and gap insurance refunded, and Zack basically told me that it wasn't the brightest idea and talked in circles basically saying he wouldn't let me do it, and that a refund had to be issued through the company and that there was nothing they could do (finding eventually they make commission off of sales like that) and I left upset. Called the Gap company, and the bank, and they both said that ONLY the dealership could handle such affairs. So, I called them, and left a message saying what they told me, and never received a call back until 3 weeks later of me calling again and again, and no response. I finally got to come in and sign paper work. I filled everything out and signed stuff, and now it was up to them to send it in. I find out 2 months later that that was never done. So I spoke to Zack again, and he said he would put a rush into it, making sure the bank would receive the check last week. Still no check. I still have to pay for a car that Is totaled because of their lack of responsibility. I called yesterday, and he said he would check up on it, and give me a call back shortly. Never received a call. Called today, left a message with Blake, and said he'd have him call me back after his lunch break. Still no call. I am very frustrated, and don't recommend these people to anyone! They are incapable of doing their jobs and holding true to their word. Very unreliable, and quite frankly, incompetent. Don't go to Dillon's Auto. You'll regret it.

blandkamer1

Jul 21, 2014

Be aware of financing with them. Bank may give you a 3% interest rate and they will add 2% to it making it a 5%. Banks pay them to get you a higher interest. Not to mension their gap is around $900 double that of most other places. When its time to cancel they will do anything possible to get your mind off of it.

Gmattsonlee

Mar 19, 2014

These are some of the worst people I have ever dealt with. The first salesman to approach me admitted to drinking on his lunch break. The next was overall a nice guy who got me into a Volvo that immediately needed repairs. The time in the shop was excessive due to them sending a part back cause they didn't want to see what car it was for. Now, a year down the road, I needed front end work and was told warranty would cover it cutting the price sufficiently. When I called to arrange to have it worked on they informed me they already did the work when all I authorized was an inspection to know what all was wrong. 476.00 turned into 670 and I am furious. When I talked to the guy who runs the auto department he was dismissive and stuck to his guns that he never said the warranty would cover the cv axle. Since the work is done I am stuck paying this but I will never take my car back to them.

jtate402

Nov 24, 2013

I was so impressed with the overall experience when I went to Dillon's Auto to trade in my vehicle. The salesman Ty Willcoxon was able to find me the perfect vehicle, regardless of my credit they made the whole buying experience easy and hassle free. I was able to trade my vehicle in for a great price and find the perfect new vehicle for an equally great price. They really stepped up and took care of me during the entire process. I have recommended Dillon's Auto and Ty to all my friends/family. If I ever purchase another vehicle it will be from Dillon's Auto without a doubt! I have never had such an awesome buying experience anywhere- I have no doubt these guys will be able to assist anyone and everyone with getting into a newer vehicle regardless of their credit, as they did for me.5 stars, 2 thumbs up and all of that- these guys are the best!! They truly care about their customers and treated me like family from start to finish, overall an excellent experience!

michaelagoose

Nov 19, 2013

We purchased a Ford Edge for Dillion. We were EXTREMLY happy with our purchase. From the moment we stepped onto this lot, we were treated like family. They have a no pressure approach, we surely appreciated this. Never did we feel like we would be eaten alive, (we have felt this during our sales purchase at other places. Frank in Finance was awesome to work with. Very knowledgeable, going above and beyond to get us financed. The service Mgr Mike is awesome to deal with for repairs/maintenance after sale. They are truly a dealer for the working people. This has been the best experience of buying a used car. I will be recommending Dillion to others who are looking for a vehicle. Thanks again for all you have done for my family. Keep up the awesome service. You all deserve a 10 not a 5 -).

martylew1

Oct 20, 2013

Ty was great to work with, he never quit trying and was never pushy. I would definitely recommend him and Dillon's to all. They processed the paperwork very fast and we were in and out very quickly. They never stopped trying to make sure we got the best deal possible. They showed great patience throughout the process. They brought vehicles down from another location as well. Great effort!

Talon8472

Sep 11, 2013

I live right by Dillon's Auto North and I came in with my wife to check out used cars. We were immediately helped by a guy named Chad Engel and was easily the best experience we ever had at any auto sales shop. Chad was laid back, knowledgeable, and the vehicles are nice (test drove 2012 Nissan 4D and Coupe along with a Malibu). The prices are competitive and I did had trouble immediately locating a better deal. While we didn't end up buying anything that day, we will certainly be recommending our friends to Dillon Auto North / Chad, and they will always get first crack at our business. Truly excellent service, no one else has come close.

actionchix

Aug 5, 2013

Our salesman, Keith Pickard, was amazing! We were - "just looking" when we came in. We looked around the lot at a variety of cars, Keith was patient and helpful. We test drove a few different vehicles and finally found one we loved! And the car was priced at Blue book! Financing was easy - we drove the car off the lot the very same day! I would recommend Keith and Dillon to anyone for a hassle free car buying experience.

misssarah05

Apr 1, 2013

I was looking to buy a new(used) car and I am new at it. Royce was very helpful and fun to work with. He answered all my questions and was able to make my overall experience great! If you're looking for a good place to buy a car I recommend Dillion's Auto. The people there are great!

Ashleyshae4

Mar 18, 2013

Dillons Auto was the best customer service and overall experience I've ever had! They are very friendly and personable. I highly recommend them to any and everyone.

jake.linck

Sep 10, 2012

Drove 2 hours to see a blue Chrysler Pacifica with 75K, Got there, all they had was a silver one with over 100k on it. Decided to drive it anyway, check engine light on, radio wouldn't come on, and it smelled bad inside. I have never been so upset with a dealership experience, and I have been through some bad ones. We will never go back, and I will make sure everyone I know never shops here. Very dishonest.

a hamilton

Jun 23, 2012

I have nothing but good to say about the north locations - but this time around I went to the south location and traded towards a 2004 porsche cheyenne s - my vehicle and 8 grand cash - total of 18000 deal - I drove the porsche for less than 20 days and less than 200 miles and the coolant pipes went out and had to be replaced to the tune of 1230.00 -- I called Jeremy the owner - manager of the south location and he assured be (to begin with ) that he would not leave me hanging and would get things fixed -- next thing I know I had a loaner car and my porsche was in the shop at the super store location -- the problem of coolant pipes was a known problem = and I even asked troy the sales men who dealt with me earlier on about if the pipes had been replaced but the question never got answered and of course conversation for the deal led away from asking it again - in the back of my mind I was thinking that the porsche had 80000 miles on it so those pipes must have been replaced -- so thats on me - but when I was told by jeremy that the porsche was going to cost me 1400 bucks and I hadn't even had it 30 days -- I was kind of freaked - and I asked him if he would at least go halves on labor to fix it - which would have turned out to be 300 bucks - but he just said NO -- and the day before I picked the porsche up I called again to jeremy and asked about another vehicle he had on the lot and doing a deal and he said he would get back to me ---------- which he never did -- when I picked up my vehicle from the super store at the north location - Mike the service manager was really a decent fellow to deal with -- I think in futher I will deal with only the locations as it seems to me that this jeremy fellow talks a lot of smack and his face just kind of hangs out with not much interest in being a decent good person to deal with. He showed me he is quite willing to tell you what you want to hear with NO follow up.

poppabear.conradt

Apr 26, 2012

I have purchased 3 vehicles from Dillon dealer ships and have had very good results on all of them. I purchased used vehicles each time and I did get the model I wanted. Keep in mind that used vehicles are not new and some do have problems that the very best inspection does not find. Always allow this when dealing. I do not believe everything I hear but I do inspect my choice and by all means get a CarFAX. This is not the tell all but does make a good start. If looking for a used vehicle your first choice should be a warranted machine that has factory extended warranty. ( program cars, brass hat or what ever they call them.) I believe your best buy is a 2 year old, w/warranty. Remember you get what you pay for. Do not be affraid to ask the General manager if you can have the car inspected by an independent mechanic at your expence. Take the sales person with you on the inspection. Spending $100.00 at that time may save everyone a big head ache. The dealer wants you to be happy and he wants you back for the next purchase. I may not buy my next vehicle from Dillon but I will shop there. Happy hunting ! Jerry C.

abigley

Jan 4, 2012

After a mechanic blew the engine in our current vehicle and refused to fix it or refund us our money, we decided to let bygones be bygones and invest in a newer vehicle (even though we have yet to pay off the Blazer). Driving around Lincoln, my husband spotted a 2004 black Jeep Cherokee at Dillons Auto so we pulled in. The salesman, Chad Engel, met us outside and immediately let us test drive it. Everything seemed great (as usual with car dealerships). We asked about information on the vehicle and Chad showed us the Carfax and told us that he personally took the Jeep as a trade-in from a guy that lived in our area (and even gave us his name). We purchased the vehicle and left.One week later, we went on a family vacation to Great Wolf Lodge in Kansas City, KS. On our drive home, my husband noticed some sort of fluid coming out of the rear passenger wheel well. Worried that it might be brake fluid, we immediately called the nearest TO Haas and they were able to get us in immediately. What they found was this: fluid leaking into the rear of the vehicle. This was unsafe to drive. Somebody had very recently tried to fix it, but incorrectly. They drove us home. I immediately called Dillons Auto and was told that of course they would pay for it, just bring it in. I told them that it was already in the shop and Chad said, SHIT. Call them and tell them not to touch it! So I did.Eventually, Brad Best called me to tell me that he was upset that I didnt bring the vehicle to them (remember, the unsafe-to-drive vehicle). But since I had, I had two options. One was to pay to have the Jeep towed to them and they could fix it for $300.00. I know this is impossible because we also needed a new axle as whoever fixed it previously had accidentally torched the axle. Paul at TO Haas refused to fix it without putting in a new axle as it would just leak again. Brad tried to talk Paul into fixing it without the axle and Paul would not. The second option was to just take a check from them for $300.00. (This is where Brad told me that TO Haas is just jacking up their prices and screwing us over).Talking with Paul at TO Haas, he told me that Brad Best had told him that this vehicle was purchased at an auto auction so it is not Dillons Autos fault that there are problems with the vehicle. He said they cannot be held accountable for what may be wrong with a vehicle when they purchase it at auction. ButChad Engel told me that he personally took this vehicle as a trade-in? So who is it thats lying to me? And does it really matter since they both work for the same company? I opted for the check as I certainly will not trust them to fix something that Im pretty sure they dont have the best intentions of fixing correctly. Now I am stuck trying to figure out how to come up with $500.00 to fix a vehicle that we purchased thirteen days ago. Again, Im stuck saying Let bygones be bygones.

conniesuhr

Dec 16, 2011

We told the salesman we wanted an all wheel drive or 4 wheel drive. We picked out a 2011 escape and Chad told us it was 4 wheel drive. We traded in our 2002 Chrysler Town and Country and paid cash for the remainder. We forgot to get the car facts. We had the car about one week when we received bad weather. When we drove it on the ice, we could tell it was not 4 wheel drive. When we called the salesman, he said he would verify the 4 wheel drive. He called back and said he thought FWD meant four wheel drive instead of front wheel drive. He talked to the owner and he said they would let us out of the deal. They did ask us to test drive a couple of other cars. We did not like them and said we wanted our money back. He said we could not get our money back and our van was sold. We waited and waited for a return call from the owner. We just went there one day and he happened to be there. we told our story and he reluctantly gave our money back and they did still have my van - they lied about it being sold. The owner said it was our responsibility to know what we were buying.I would NEVER recommend this dealer to anyone.

tinner65841

Oct 30, 2011

Jeff Fynbu is a great sales person would recommend to anyone who needs to buy a vehical! He worked hard to get me in the vehicle I wanted at the right price and payment. Was their every step of the way.

alyssa.largis

Jul 25, 2011

My husband and I were looking for a used SUV for when we have our first baby that was between 10,000-15,000 dollars. We needed something that was reliable, big, and safe for our family. Jeff came to us and was completely honest about everything that they had on the lot. He worked out a wonderful deal with us with everything that we needed. He was able to get us a smaller payment, gap coverage, and fix some of the problems that the vehicle had. Jeff was super friendly along with all the other guys that work at Dillon's. My husband and I will recommend Dillon's to people that are looking for a new car.

hannahmk

Feb 6, 2011

I am giving Dillon Auto a GREAT rating overall for the sincere service they provided me. Jeff was very willing to discuss any detail with me concerning the truck I was looking at. He was open and honest about any dents or scratches that I brought to his awareness. As a female shopper, I feel like I wasn't treated any different than if I would have been and older male shopping for a pickup truck. Everyone at the dealership was very friendly and I honestly didn't feel pressured by Jeff to purchase the truck. I am very happy with the truck and will definitely keep Dillon Auto as my first place to shop the next time I need a vehicle.