Used Cars for Sale at Dodge Chrysler Jeep RAM of Winter Haven in Winter Haven, FL

Glad I went here

Aug 13, 2016

My salesman Rob was very knowledgable, and kind. He took his time with me, and never made Me feel rushed into making a decision. And he was able to help navigate some tricky issues.

Maiinard

Aug 10, 2016

Bought a pacifica from Gene, i was almost 100 miles away everything done online, emails and phone. picked the van i wanted went there and in 3 hours got my trade in price and signed all paperwork, I went home and they picked up the van from Ocala, cleaned it up downloaded the navigation and delivered it to my house, and they picked up my trade in Toyota sienna. Everything went very smooth without a hiccup thanks will recommend you guys to everybody i know thats looking for a car.

Mike L.

Aug 10, 2016

Upon my most recent visit to this Jeep Dealer for service on my 2007 Jeep Liberty I was impressed with the teamwork they exhibited. From the lady who scheduled my appointment, the service advisor that "checked in" my vehicle, the mechanics that explained to me what was wrong with my car and how they fixed it and the service manager providing the quality assurance, I left as a "happy customer" and would not hesitate to return to this dealership for any necessary repairs.

S_Mercure

Aug 7, 2016

I wouldn't buy a bicycle from these people. They did a hard inquiry on my credit before we had even come to a decision on the price then when I asked them, they said no, we didn't run it, only to find out on my credit report, they did. Then lied about it when I confronted them. Juggled numbers in an attempt to confuse and mislead to their advantage. Will NEVER recommend them to anyone. Went to another dealership in Tampa walked out 2 hours later with a brand new charger.

CourtneyT

Jul 29, 2016

My husband and I had a great experience shopping at Dodge Chrysler Jeep Ram of Winter Haven. Our salesman Rob Penn was very honest with us and worked hard to get us the best deal possible.

Koala

Jul 23, 2016

What a pleasurable experience buying my new Chrysler Town & Country from Steve Knope in Winter Haven! He was the most easy-going, efficient and no pressure salesman to work with. He and Business Manager, Rod Clos, were willing to work with me to get a fair price on my new car and trade-in value. Steve was also high-tech knowledgeable; he knew everything inside and out about the car and was able to explain and walk me through the setup and use of all of the gadgets and gizmos that this great car is equipped with. We drove 2 1/2 hours for a specific model, and were overwhelmed with the friendly, down-home atmosphere we received. I would highly recommend giving Steve a call before buying your next car! It was well worth the drive. Did I mention, unknown to me at the time, he even called us back on his day off! What a gem!

David Ruiz

Jul 22, 2016

Buying my RAM was easy as 1,2,3 David Ruiz took the time to listen and find the vehicle that I WANTED . He exceed my expectations and made the whole process really easy. Thank you for being different.

Pnelane

Jul 15, 2016

It was great from the start! Allen was easy going and a pleasure to work with. The " dreaded " buying process is non- existent with Allen and the team....Thank you!!!

Shon & Joanie

Jul 13, 2016

Clint Turnbull, Matt Reider and Rod Clos were awesome to work with and made our buying experience quick and easy! I HIGHLY recommend them and will definitely buy again from them in the future!

jeff forrester

Jul 7, 2016

The process seemed a little long. Excellent customer relations. Kept us informed throughout the process.

Paul & Crystal Carpenter

Jul 3, 2016

This is our 7th purchase in the last 4 years with Winter Haven Dodge and as always a great experience. Allen Peacock has handled all of our purchases with the utmost professionalism .If you are in the market for a new or pre owned vehicle stop by Winter Haven Dodge and ask for Allen Peacock!!!!Thanks for everything Allen, Paul & Crystal Carpenter

Linda A of Winter Haven

Jul 1, 2016

Overall I was very pleased with my experience at Winter Haven Dodge, My salesman was Rob Penn. Rob being a fairly new salesman; was very helpful, courteous and knowledgeable. I'm enjoying driving my new 300. I have received many compliments on the car. One gentleman even asked how I liked it and asked where I bought it. This is the second 300 we have had and we would buy again.

rm321

Jul 1, 2016

They worked on my crossfire for almost a month and finally got it done but when they put the hood done they caused the cylinder to leak. They told me that it was wore out but i know that it was just fine when i took it in. The service mgr stated that they wouldn;t replace it and i found out that thru your parts dept it was $240.00 I bought a new one from another dealer for $67.00. I will not use this dealer again. they are very rude!!

LPrice

Jun 30, 2016

Had a wonderful experience during our buying process. Steve Knope, our salesman, was extremely accommodating, knowledgeable, and all without being a pushy rep. He took his time explaining all the cars functions. This is our first dodge vehicle, but possibly not our last!

Pamela Palmer

Jun 25, 2016

Started out with some problems with my trade in value,but Robert Penn got everything resolved and was great to work with.

Dave

Jun 25, 2016

Got a great deal! Luis was very pleasant and respectful.

Daniel Rodriguez

Jun 25, 2016

Thanks to Victor Guadalupe I was able to drive home today in a brand new dodge dart.

Sam B.

Jun 23, 2016

Very comfortable feeling from all associates that I talked to. My salesman, Luis Alvarez was professional, fun, and friendly in every way. This experience made "car buying" fun again. Looking forward to service with them for my new vehicle.

brian

Jun 23, 2016

Happy with the dealership we purchased a Dodge Durango . Our salesman luis alvarez was great thank you

Luann Jones

Jun 9, 2016

My salesman Luis Alvarez was great. I had a great experience at the dealership and don't feel pressured. I will definitely recommend and refer people to winter haven dodge.

Daniel Martinez

Jun 6, 2016

I came to the Dodge dealership in Winter Haven knowing that it would be pretty hard for me to buy a car being a first time buying. I salesman treated me very well and was very patient with me. I had went to other dealerships and they were unable to get me approved on any vehicle. I surprised that Luis my salesmen was able to find me vehicle that I can get approve for and loved. Thank you Luis Alvarez I am super happy with my new Dodge Dart!!

Andy miller

Jun 2, 2016

Was driving around just to look and Rob stopped me and asked if I was looking for anything special. Ended up buying a new car because we did need something else, but got a really good deal.

Unexpected Buyer

May 29, 2016

We were just going to look around at vehicles, to get a feel for what's out there and fill some time. It has been years since we purchased a new vehicle. Our first stop of the morning was Dodge of Winter Haven, and I'm happy to see after visiting several dealerships we went back to Dodge of Winter Haven and drove a new Jeep home. Our sales consultant David was very easy going. He understood we were just starting to look and had no plans to purchase BUT was still very willing to offer information, answer our questions, and take us on a test drive. When we left, we knew David was someone we felt comfortable dealing with. We returned to Dodge of Winter Haven just before closing time. I found David to be extremely personable and easy to work with. He made the buying process simple.

JWitter

May 27, 2016

I was looking online for a particular Jeep and found it at Dodge Chrysler Jeep RAM of Winter Haven. The salesman, Rob, was very helpful in tracking down the Jeep from one of their other dealerships and working with me to get it at my price point. He answered all of my questions and was very knowledgeable and answered all of my questions. I would definitely recommend him to anyone looking for a car.

ROBERT COSTINE

May 26, 2016

Allen Peacock was a great help to me in my purchase of a Ram 2500 . He was able to get me a good price. I hade a good buying experience.

Sharon I

May 23, 2016

Just purchased a 2016 Jeep from Redd. Absolutely the best experience ever in purchasing a vehicle! Amazing price, and very smooth process. Redd was extremely helpful and made this entire process so easy for me! If you are in the market for a Jeep, Dodge ect, I highly recommend Redd at Dodge Winter- haven!

Dodge Ram

May 19, 2016

After being mislead by another dealership I went to this dealership and was treated like a person should be. They listened to what I was looking for, and not what they thought I should have or do. They beat the price and gave me a lower interest rate then another dealership. I will go back to do all my dealings both for service and buying, I live 45mins from this dealership and pass by two other Dodge dealers, and will continue to do so! The people there are fantastic!!!!!! Thanks Luis for putting a smile back on my face!!!!!

Daniel Hudson

Apr 22, 2016

I had an appointment for 8am I was the only one getting tech. Work. They said 1 hour should be faster. It was 3 1/2 hours .I went to see what was taking so long and saw that my paper has been sitting for awhile. I told them my var was showing a p0700 code and a p0750 . asked the if they had a scanner to see what wire was bad. They said yes.then 3 hours later tech comes up front doesn't tell me anything I didn't already tell them still charged $88.00 for scan. What a waist.then another tech. Comes up says in front of me this one is a waist of time too. How rude.very unhappy. Oh I fixed the car my self when I got home in 10 mins and I'm not a tech. Rip off.

Yeura Smith

Mar 30, 2016

This dealership has to be by far the WORST dealership that I have ever purchased from and dealt with. The communication and professionalism is a -10 on a scale from 0 to 10. From sales to service this dealership is ABSOLUTELY HORRIBLE!

Walt

Mar 4, 2016

I took my vehicle in for service and I was told by the service department that I needed four thousand dollars worth of repairs. After taking my vehicle to another mechanic for a second opinion, I found out that I didn't need half of the repairs I was told I needed. I ended up saving myself over two thousand dollars by taking it somewhere else.

Pissedjeepowner

Mar 2, 2016

I took my 05 jeep in to have recalls done. They didn't call me after they found a abs light staying after recalls. I would had it repaired while it was there if they would have notified me. They called to say it was done. My wife picked it up to find the light was on. They service writer came out and said the service would be out to help, which he didn't. The tech came out to say to just drive it, it would be ok. Mean while the and is disabled and the 4wheel drive is stuck in low range and grinding. Called the service manager he said he would look into it and call me back which he never did. Tipocal lying service manager. I repaired it myself. Found the front sensor was disconnected purposely. Tech must have been hurting for money. I WILL NEVER GO BACK THERE AGAIN.

BJ--WXYZ

Mar 1, 2016

My 2013 Dodge Grand Caravan runs like a brand new car . Cannot believe the wonderful , timely and swift service I received . Arcenio the service manager is over the top . If I could I would give him 10 STARS

bobG

Feb 15, 2016

With about 5200 miles on my new van, got free oil change.Took about 1.5 hours.Was told at first about $19 tire rotation, but service came back outto lounge (did not get his name - older fella) and said did not need the rotation yet.They could just as well have done so and charged me but they didn't.Appreciated that.

Decorate40

Feb 1, 2016

Came in wanting a certain vehicle. Left with something I never even test drove before owning. Payments way more then what I was told. Vehicle has had numerous recalls, not happy. Feel trapped and stuck with this. Widowed mother in a vehicle that keeps me worried and very unhappy.

arty1941

Jan 30, 2016

All the people I was in contact with were very helpful and polite. I was in and out in no time. My recall was replaced in no time at all. hanks everybody for doing a good job. THANKS

JeepOwner

Dec 28, 2015

When we purchased our vehicle, it needed an alignment, spare key and floor mat. The alignment was scheduled for the following day, and it took over 3 hours with an appointment. They were able to code the spare key, which we were informed would be difficult to obtain the spare key when we purchased the vehicle. However, they did not have a floor mat for us the next day. When I called out salesman a week later, his excuse was that they had actually lost money in the deal and they would not put any more money into it. Now, do you really believe a dealer will lose money on the purchase of a used car? They would be out of business. So not only was it a lie, he repeated it several times during our conversation. Had I known this, I would have requested it in writing. BEWARE-- if your car is missing something get it in writing!! Service department is slow at this location too.

dinodoc

Dec 18, 2015

This is the second new vehicle we have purchased from Winter Haven Chrysler, Dodge, Jeep. Working with Steve Knope has been a real pleasure both times. No pushy high-pressure tactics at all, just honest answers to all our questions. We even helped him sell our trade-in to one of our neighbors. Good Job Steve.

c09005695

Nov 23, 2015

I recently visited the service center at Chrysler, Dodge, Jeep, Ram of Winter Haven for a recall on my 2015 Chrysler 200. I called when my engine light came on and they told me that it was fine because it wasn't flashing yet. So they scheduled me an appointment about a week later. The appointment went well and they told me it was just a recall for a wiring harness and wait for the paper to come in. I called when I received my first recall paper and they told me to wait for another paper telling me the part was in. So about a month later that paper was received. I called the day it came in the mail, they still didn't have my part in but in the mean time my transmission is now slipping and the car is accelerating when I take my foot off the gas. I told them about this and they schedule me an appointment about 3 days later to bring it in. They told me that I needed a new transmission with a car that has 11,000 miles on it. But they said it would be done with in a day and gave me a rental car. I never received a call back for 2 days and finally on the third day I called and they told me the mechanic that is working on my car isn't in today. Then they proceeded to tell me they would call me back late afternoon on Monday. At 5:30 I receive a call requesting me to return the rental car to enterprise, bring the bill to them and then I will be on my way. As I got to the dealer ship I asked if my transmission was fixed and if they completed the oil changed I requested for them to go ahead and do. The request for the oil change was not put in so therefore not completed. I walk out of the dealership and have to use my panic button because the associate didn't even tell me where my car was. Then I start driving home and my car is still jolting and stalling out at red lights. I call them on Tuesday, to give it a day to work itself out, and they tell me all of my parts were brand new and it will take about two weeks for the transmission to stop jumping or shifting out of gears because I am the reset button and the car needs to learn how I drive. A week later my car is still jolting and I am not happy with the service. I am now going to take it to another dealership to see what is wrong with my car. Chrysler didn't call me when they said they would, didn't fix my car in a timely manner, didn't complete the service I asked them to complete, and my car is still not correct therefore I have to take it to another dealership to see what is wrong with it. POOR SERVICE!

do better

Nov 22, 2015

went in for a free oil change and tire rotation waited 3 hours and a half to have it done car sat outside for hour then 2 hours in shop and then a half hour outside till that told me it was done charged me 18.00 dollars for rotation, which they advertised 19.99 for a oil change and rotation. will not go back for a free oil change again

grandpic1

Nov 16, 2015

This was a very positive visit and everything went so smooth.... They treat you like you matter to them....Love this place....everyone was so friendly

Crystal

Oct 29, 2015

Sales department very friendly and nice to work with. Service department just the opposite. Service advisors looked confused and like they needed help. Ignored me for a long time while I just stood there. Took my new wrangler in for warranty work. Service department was closed by the time I made it back to dealership. Saw my jeep parked next to building with doors unlocked. Next day they told me no it wasn't left out it was locked behind fence.

Not_Happy3

Sep 25, 2015

Went in for service for a parking brake under warranty still cahnged me more then the whole repair should have cost and took 10 days. Just don't do it they treat you like you should be greatful they are charging you 4 x what the work is worth. They will never see me again.

DonChandler44

Aug 7, 2015

I had my truck at another dealer three months ago with a steering problem, at that time the truck was warranted, the other dealer could find no reason for my problem and due to time restraints caused by my wife needing heart surgery I took it home. Now I take it to Winter Haven (where I purchased it) because the problem recurred, and suddenly there is a need for over fourteen hundred dollars worth of maintenance, and the warranty period has ended. Either the other dealer was careless, costing me money, or Winter Haven is CYA because of the problems they have had with theses trucks.

Jwells88

Jul 22, 2015

I bought my car the previous week to my visit and had to have a component installed that was not in stock when I purchased the car. My sales rep arranged an appointment but when I showed up I wasn't on the schedule, not sure what happened with that, but I was worked in to the schedule within about an hour and a half.

michaeldavis

Jul 20, 2015

My first visit there was the last never again,I had a 9:00am appointment for a full service to my 2007 jeep commander.I was told that it takes approximately three to four hours so l left and I return at 1:20pm to be told that they haven't even start on my vehicle yet. I told Richard I will wait he told me they will start on my vehicle Right now, and I'm going tell them to put an rush on it, I told Richard no I want the job done correctly. I waited till 3:20pm, left a message for Richard that I willBe back tomorrow to pick up my vehicle l had to be somewhere for 4:00pm. I'am going to be late for my appointment for 4:00pm. Michael W Davis 1186 maplebrook Dr Lake Alfred fl. 33850

carguy1

Feb 27, 2015

I was shopping for a used car when I came across a very nice used vehicle I inquired online and spoke to a krysten Whyte (best customer service experience I've had in a very long time from a dealer) very helpful with answering any questions I had and tried everything to help me purchase the vehicle I was interested in but unfortunately the vehicle I was inquiring about was infact sold. The best part was she recommended multiple choices in my price range that fitted my needs I haven't made a purchase at this time but I will definitely be returning the the lake wales dodge ram Chrysler Jeep dealership for the simple fact miss whyte was so helpful and has kept in contact with me through this process I wish the best of luck to all of you if you get this krysten girl she will help you and make this process quick efficient and very PAINLESS and is by far the best customer service person I have ever had the pleasure of speaking with. If the sales reps. Are anything like the customer service I've dealt with well they are going to have a life time buyer. In my opinion it's about how you are treated when making a big purchase that counts!!!!!

anonymous

Feb 14, 2015

We purchased our vehicle from Dodge of Winter Haven and take it in for regular maintenance. Everyone we've encountered has been courteous and professional. They really do go above and beyond to make the customer (us) happy.Thank you Dodge of Winter Haven and keep up the great work!

prorican

Jan 27, 2015

Excellent service all around...from the first phone call to check the availability of my car to the point where I stepped into it and drove off. The whole process took about 2 hours and not once did I feel rushed or overwhelmed. On the contrary...I was never left alone and barely waited for anything. I was immediately greeted by Ken when he found out I arrived, whom I also spoke to on the phone earlier. Ken also had the car ready to go, parked up front for inspection and a test drive. He was very knowledgeable when it came to the vehicle and all the concerns and questions I had especially with the CPO warranty. All around great experience...I will definitely recommend this dealership to any family or friends of mine who are shopping for a new car.

lralabate

Dec 30, 2014

FYI. Was told the new cars no longer have CD players. I found a link that shows a 200 C has a CD Player. This is one item I wanted in the 200 C I purchased. Why was I told this? I feel now I was tricked into making a new car purchase and was told about new cars no longer having a CD Player, so the sales rep could just sell me this car. Very Disappointed and will think twice next time before coming to Winter Have Dodge Chrysler to buy another car. My associates will hear of my experience as well. Signed: Very Unhappy customer, Lou

justics

Sep 25, 2014

Disappointed with the service of my 2011 Chrysler 200. I brought it in as it would stall when at idle level. So before I went in, I googled the issue and found that the National Highway Saftey board started an investigation in 2012 due to the many complaints of the same issue, the NHTSB did not force a recall as Chrysler stated they would start a customer Satifaction campain to fix the issue. Chrysler also put out a sevice bullitin to all dealerships that there was a software update needed. Winter Haven Chrysler completly ignored my findings and was quite rude about the situation, they also claimed to know nothing about what I was talking about. They recommended replacing some parts and over the phone my quote was $340.00, I reluctantly told them to do it. WHEN I arrived at the dealership, the price had jumped to $430.00 and the explination was taxes, people I can add, taxes should not have been 90.00. Frustrated and not wanting to go to jail that day, I left. I would be very cautious of this dealerships practices.

Suzanna

Sep 21, 2014

My experience with Dodge of Winter Haven was without a doubt the best experience I have ever had with a dealership. My salesperson was Sarah and she was amazing. From the beginning I felt that she was genuinely concerned with helping me get the car I wanted at a price that I could afford. She took great care from the beginning to find out what my needs were and followed through on the process every step of the way. I visited a number of dealerships in my search for a car and am so happy that I went with Dodge of Winter Haven. Sarah and the rest of the crew were professional, courteous and helpful. Hands down, best car buying experience ever!

T and C Elmore

Sep 10, 2014

We have purchased two Jeeps from Salesman Steve Knope in Winter Haven this year. A two door and a four door. Steve has sold us and several of our friends top notch vehicles, some new and some used, over the last several years. He treats everyone fairly and with a friendly hometown feeling. He is willing to go the extra mile to make someone a great deal on a vehicle. I would highly recommend the Winter Haven Dealership and Steve to anyone looking for a new or used ride!!!!

Renegadebub

Sep 1, 2014

First I was promised a 5 minute wait for ride back to work. It was an hour wait. I was forgotten! Then thought I needed an alignment-no tire rotation. My tires were not checked for air. Had to fill while on vacation. Was charged $135 for tire rotation! Was charged for alignment but didn't get! Way too expensive! I'm not happy with service!

BRAY4

Aug 9, 2014

Juan Monje was very helpfull and friendly Waiting time long because had sent for part. Car is running good Felt the service charge very expenseBill Christiansen

John Bartlett

Jul 25, 2014

Very friendly, courteous, and timely service. The service person was very knowledgeable and work was started right away with minimal wait for the amount of service being done.

Ryan863

Jul 24, 2014

Bought a 13 Dodge Dart from them, paid for it in cash. They were over pushy and I felt like it was get in get out. It made me feel unwanted and made me sour on the entire Dodge brand. Also My Aunt and Uncle who bought several dodges from them, did shotty work on their truck. two times, one while under warranty.

jppatrick

Jul 21, 2014

My check Engine light came on. Even though I purchased the vehicle elsewhere, it was still under warranty so I brought it to DCJR of Winter Haven. They checked out the problem, told me the solution, and documented the issue that the selling dealer caused. Great Service. Juan let me know what the upcoming maintenance is that will be needed, and thanked me for my patience and selecting them to service my truck. I have to be honest here... everything was great! Love my truck!

KM

Jul 9, 2014

I called about a used car. It had a carfax which said it had a "slight incident" on the right side. I drove 90 minutes EACH way to see this car. When I arrived the car was not cleaned up at all. The entire right side was smashed in! The salesman said "Gee, they are probably just going to send that to auction." It really would have been great if the sales staff would have checked on the car BEFORE I drove 3 hours round trip. They KNEW I was driving a long distance when I called. A complete waste

Melanie Brown

Jul 3, 2014

I just have to give a big shout out to "Danny" at the Fiat Dealership in Winter Haven who went above and beyond trying to find me the right car I would love...He found me a Sonata with everything that I wanted in the car...Thanks again for going above and beyond. I will send all my friends to you!!!!

jpr2006

Jun 22, 2014

I called before I came in to see if they were busy to get an oil change. the lady said we don't schedule appointments for oil changes. I walked in around 1:30 Thursday 6/19/14 I talked to two people in the first five minutes of getting there they asked me what I needed and I said an oil change then he walked off to the service area and never came back. The second guy came and asked if I've been helped I told him I was waiting on the guy to come back and never did so he walked off. Then an old guy asked me what I was waiting for I told him well he said I can't help you. Richard took two phone calls instead of helping the person standing in front of him by that time another guy walks in and Richard helps him. While all of this is going on there are about 6 managers having a training they can see me and know that I'm there.finally Juan came and helped me after their meeting was over and I've waited a half hour just for some to take my keys.i spent about 2 hours there just for a simple oil change.its not an express lane at cdjofwh. I will definitely not be back for a service or buying a car.

jameshammond

Jun 9, 2014

We have purchased several vehicles from this dealership over the years and have been very pleased with the high quality service received. The staff is very friendly and ready to assist to ensure that the customer is happy and needs are met.

Paul

Apr 29, 2014

After finding the Ram Truck I wanted on Cars.com and multiple emails back & forth confirming details, options & PRICE...... I drove 2+hrs to test drive this vehicle, meet the salesman & verify the truck option details in person. Meanwhile, never a mention of a ...."Price Mistake". The dealership also took all my personal info for financing details, payment schedule & down payment for the original price mentioned dozens of times...... never a peep of a mistake or misprint. Then a call from the dealership, there was a "Price-Mix up"......to the Tune of $5K.........Stay away from this dealership.

Rml0301

Apr 19, 2014

After the car was purchased and brought home some defects caused by the detail department were found in the paint. Made the 50 mile trip back to the dealership the next day to have a part installed that we paid for and to bring to their attention the paint damage. Never once did a manager come talk to me nor was I offered a loaner car or a bottle of water while I was there for over 8 hours. Around 4 o'clock I got sent out to get a detail quote so they could cut me a check and it was raining that day so most detailers weren't working. After driving back and forth over 50 miles I finally found one and got a written estimate and got back to the dealership just in time for everyone that could write the check to go home leaving me with no choice but to make the 100 mile round-trip the next day. While trying to get them to fill my tank up my salesman was clearly heard in the office cussing about me. It's not like we stole this car from the dealer, we had a written quote from Lakeland Chrysler Jeep Dodge showing they'd sell us the same car for $29,615 if they could dealer trade to get one or order us one. We paid a couple grand more than that number so there was plenty of money in the deal for the dealership. Still, my biggest problem, with all the dealerships I've worked at and bought cars from I have NEVER seen a manager not approach a customer in a situation like this. This was unreal.

MICHASISTER

Feb 19, 2014

I brought my 2001 Dodge Ram Diesel in due to a problem where the headlights would turn on while the truck was parked and unattended. The service department said the wiring was not standard and they couldn't solve the problem. However they indicated that I had a leak where the diesel was dripping on my starter. They said the solution was to replace a diesel pump at the cost of over $1,000.00 dollars. They charged me $58.00 for the diagnosis. I took the Dodge to a friend who corrected both problems at a cost of only $150.00 which included changing out the turn signal and headlight dimmer. The Drip was caused by a hose that just needed to be tightened, which the mechanic found by just looking under the vehicle. I don't feel well taken care of by the mechanic who charged me for that diagnosis.Tom Evans

rloving

Feb 16, 2014

Very good service, quick and easy. The studio is very nice and is near some shopping and restaurants for a bite while you wait. Pricing was competitive and quite affordable for the services done.

Tina506

Jan 5, 2014

Worst service ever received ( ACTUALLY NO SERVICE). Called and made an appointment for l:00 PM 12/31/13, received e-mail confirmation for appointment. Arrived approimately 30 minutes early. Service writer looked up appointment, wrote up service order, and said it would take about l l/2 hours, but he never took the car back to service area. At 2:30 PM, my car had not been touched, so I looked up the service writer to follow up and he told me that they were not going to be able to get to it today. I ask for my recall notice back and left.THIS WAS A SAFETY REDCALL!!!!I WILL BE REPORTING THIS TO THE CHRYSLER GROUP RECALL ASSISTANCE CENTER AND TO THE ADMINISTRATOR, NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION IN WASHINGTON, DC.

Elaine Abbott

Dec 5, 2013

Excellent Service. I couldn't have asked for nicer, more respectful service. The time of service was completed at a reasonable amount of time. I am very satisfied. Thank you, Elaine Abbott

Amber01

Oct 7, 2013

I went to get my free oil change, no one waited on me, I stood there for 15 minutes with not so much as a blink my way. You are promised sun shine and rainbows to get you to buy your vehicle there, but once you need something, you are totaled ignored. I will be happy to tell everyone my experience at Winter Haven Dodge and I will gladly pay for my oil changes elsewhere just so I don't have to deal with your establishment again.

Calsvan1

Oct 2, 2013

This was my first visit to the dealership and I had a lot of questions. My vehicle is a 2013 Chrysler Town and Country Van with handicapped conversion and I had a laundry list of questions, most of which I felt were not Chrysler oriented. The service employee was patient and gave me full attention.I had purchased this van due to my wife's needs, and several other folks had shown me their Town and Country and were VERY happy with them.I have never owned a car or van of this quality and am happy with it, although we are still "on a learning curve" of all it's features.The van was purchased from a third party and the many items we are disappointed about are due to the "conversion" modifications, as I has suspected.I will be hoping and praying that when I go to the handicapped sales dealer I will get as much satisfaction as you folks provided me.

jw6033

Aug 9, 2013

James Jackson and his service crew are tops. The service department has always taken care of my van and me.If this review does not meet your "why", please feel free to discard it. But, at least, let the service department know I praised them. What an inane statement.

MusicMan

Aug 7, 2013

Steve Knope is our "go to" guy whenever we are in need of any advice or information having to do with cars. He's become a trusted friend. We just dropped in on Saturday to look around, and the next thing we knew, we had leased a new 2013 Dodge Journey Crew. You might say we were made an offer "we couldn't refuse". This is a fine dealership...neighborly and personable, and they make it easy to move up to a new car. We'll always go back to them with all our automotive needs.

Girlsinger96

Aug 6, 2013

Steve Knope is more than our "go to" guy for buying a new car, he's become a trusted friend.We just stopped in to look around, and soon found ourselves the happy new owners of a 2013 Dodge Journey Crew. Steve made the transition from our 2011 Chrysler Town & Country to our new Dodge very easy.

redsoxfan1960

Apr 25, 2013

You have a survey star rating of up to five stars: There are, also, FIVE letters in the word GREAT! A coincidence? I think NOT.

joshfairbanks90

Apr 9, 2013

I just bought a used 2005 jeep, car looks and runs great, everyone at the dealership was nice and helpful and quick to finish the job. My only downfall was i was told the jeep would be detailed and cleaned up, after coming back to pick it up, there was bugs all over the hood, black pieces on the sides looked faded, there where leaves and dirt on the floor and under the seats and in the cup holders. it literally looked like they sprayed it with water and put tire shine on the tires and sent it out.I brought it home and literally sprayed the water hose on the hood and got it cleaner than it was. Other than the crappy detailing service everything else went smoothly.

shoppingaround

Dec 18, 2012

I recently visited this location looking for a vehicle. Awesome sales people and friendly atmosphere.

sweetmist4

Dec 9, 2012

The service we were given is above any I have had eleswhere, they worked for hours on our part and we lefvt with a 2013 Chrysler. We had been six other dealerships and were basically told come back when you have larger down payment. This dealership went the extra mile for us, we now have a new car we thought we would get for a long time.If you need a new car go see them they can and will do everything they can.

DOC HUMPHREY

Jul 19, 2012

EXCELLENT CUSTOMER SERVICE, THEY TREAT YOU WITH ULTIMATE RESPECT, AND YOU WALK OUT FEELING WELL TAKEN CARE OF. THEY ARE EXEMPLARY TO WHAT OTHER AUTO DEALERS SHOULD BE. YES, A DEALERSHIP THAT REALLY TAKES CARE OF THERE CUSTOMERS. A JOB WELL DONE, BRAVO FOR THE FIAT DEALERSHIP IN WINTER HAVEN. YOU ARE BUILDING A GREAT REPUTATION FOR YOUR SELVES. DR. GARY V. HUMPHREY

mill2012

Jul 11, 2012

I have purchased many used cars, and usually purchase them from reputable car dealerships knowing that they do a thorough inspection. We purchased a car for my son for Christmas...within 100 miles the radiator exploded, the car started leaking like a faucet, and the instrument panel stopped working. The car had about 70,000 miles on it. I have a car with close to 200,000 miles and it does not have half the problems. I would NEVER buy a car from this dealership again. The inspection paper they gave me shows everything in excellent working condition. The car we purchased for my daughter from another dealership has had no issue, and was purchased with more miles than this vehicle. When contacting the dealership about this issue we have had no help. $700 radiator, $800 seals, and now over $1000 for an instrument panel...either they knew about the problems or they don't know how to inspect a vehicle. Either way, I would never purchase a used vehicle from them ever again and I would not recommend this to any of my friends who don't want to invest a lot of money in repairs!

JohnS1234

Jul 2, 2012

By far, this is the most reliable, respectful, honest dealership we have dealt with in all the years that we have been purchasing vehicles. They are extremely accomodating, professional and most important honest. We needed an oil change (one of 4 free changes) and no appointment was necessary. We drove into the dealership and the work was done within 45 minues. The mechanic noticed that we were missing a cover for the engine. The salesman immediately provided the part for our engine. Coming from New York City, we always had to wait for days to get a service appointment for our vehicles and most times, the dealer would tie up our car for days and often we had to rent a car which cost us even more money for the service. There are no arguments about what needs to be done at this dealership. There is always a follow-up call from the Manager of the dealership making sure that we had a pleasant experience and that we did not encounter any issues. This dealership is an "A" rated establishment and we are fortunate to have this dealership in the Winter Haven community. Also, the customer waiting area is clean and fresh coffee is available, while watching TV. How nice is that?

edphillipsjr

Jun 29, 2012

Shook Keith's hand and we agreed we had a deal and would finish the next day. When I arrived at the dealership the next day I waited for over an hour and a half. Keith finally got around to me and said his boss said they could not hold the car for a week or two. My father taught me that when you shook a mans hand and confirmed a deal that made it final. I guess it means nothing at Winter Haven Chrysler. They passed up a sale and I would never recommend anyone to their dealership. I have made a deal at another dealership. I was really disppointed that they did not honor the deal we made. I have found another Durango that suits me even better and am saving over $4,000.00. Beware of Winter Haven Chrysler. A disatisfied customer.Ed PhillipsLake Alfred

Gillispie

Apr 4, 2012

We purchased a 2012 Jeep Unlimited this weekend from this Winter Haven dealership. While the vehicle we found online was not available any longer, Jim researched and found a very similar vehicle in Orlando. The price was negotiated on our drive from Tampa while the vehicle was being transported from Orlando. We think we received a great out-the-door price (purchase price and trade-in). We knew exactly what we were after and they were able to achieve that total price. Another dealership we were speaking with actually couldn't match that out-the-door price and told us, "You are getting a REALLY great deal." In addition, everyone at the dealership was friendly and helpful! Not always what you get at a dealership. Wonderful experience! Thanks Jim!

dwill06969

Mar 18, 2012

From the time I purchased to the latest servicing I have always be with respect. I have found that the employees are honest and upfront with all the details. If a suggestion is made for servicing, you are not pressured into accepting the suggestion.

jmreever

Dec 14, 2011

Experience with Angie was excellent. Quick response to our web site inquiry. She made great folow up and furnished vehicles in inventory and scheduled for delivery to dealership. Very courteous adn helpful.Salesman Redd was friendly at first but questionable as we negiotiated for our purchase. He was working another customer at the same time as our inquiry/purchase. Resulting in our losing first choice of car (2011 model) at 0% interest. Offered a 2012 vehicle with a finance charge which resulteed in our having to now pay extra for teh vehicle. Had Redd not left us to take care of teh other customer we might have acquired the vehicle we were negotiating for origionally. I am beginnig to think that this was perhaps a ploy on Redd's and managements part to increase the sale of teh automobile.We had previous dealings with Winter Haven Dodge with a friend of oour who purchased a vehicle some time back. This is one reason I did not hesitate to visit the dealership this time. After what happened I will certainly check other dealerships when I next decide to purchase a vehicle.

gary1bob

Aug 15, 2011

I first contacted the dealership over a week ago about purchasing a new jeep. I talked with Phil and told him what I had seen on the internet and what I was interested in possibly purchasing. He was very knowledgeable about what I was looking for. He also told me all the specifics of the new jeep over the phone. I was very impressed with his friendliness, honestly, and going above and beyond what I have ever seen a car dealer to do. I made an appointment to look at the automobible I was interested in and when I arrived he already had the vehicle up front and ready for me to check it out. It was super. He was willing to work with the dealership to get me the price I wanted to pay. Everything went smoothly and I left that same day with my new jeep. I would recommend everyone to go see Phil. If anyone can get the deal done he is the one. A top notch saleman and just an all around wonderful person. I had dreaded going to look for a new vehicle but Phil made the entire process easy and not stressful at all. Again, if you are interested in any of their vehicles please be sure to see Phil. He will help you all he can. Bob

Nana1942

Jul 31, 2011

I have been going to this dealership for several years for service on my 2008 grand caravan and have always had a good experience with the service department. So, when the manager sent me two letters about trading it in we went there and spoke with Phil. He found us a van, in the price range we were looking for, went out of his way to procure it for us. He is a great salesman and I would highly recommend him to anyone looking for a new Dodge/Chrysler/Jeep in the Winter Haven area.

lscleveland

Jul 12, 2011

Phillip greeted us warmly. He definitely worked hard to get the deal that we wanted on our new car. He is an excellent salesman, and even took the time in the hot Florida summer sun to help us transfer our personal belongings to our new Chrysler 200 Convertible. He then went through the unfamiliar features step-by-step so that we understood our new vehicle's capabilities.

Nass_23

Jun 4, 2011

The car i wanted is only discounted with no rebate at all. Although it was describe to me the capability of the car and the luxury which is so cool, my intention actually was about the price of the suv i liked which hesitates me trading my 2010 Nissan Altima being on a huge depreciation of it. Putting myself on a downside means a big downpayment to lower down my monthly payments which is unacceptable business to accomplish for myself. If there is any other incentives favorable by my side, i might consider it a good business to happen and makes both sides happy. Let me know where i stand owning this suv i liked.

sue pooler

May 17, 2011

Dealer was very helpful in finding a car that was a perfect fit for my husband and I. Salesman was not high pressure yet was willing to work with us on the sale. The process of filling out the paperwork was quick and easy as well as delivered in a friendly atmosphere.

bennymac

Apr 19, 2011

Easy, straight forward transaction. In purchasing a vehicle, the last thing I want to do is play games and endlessly haggle. I prefer an upfront,honest and fair price. This is exactly what I got from this dealership. Everyone was friendly and willing to work with me to make it a smooth transaction. I would definitely do business with them again as well as recommend them to someone in the market for a Dodge/Jeep product.

jlandi

Mar 16, 2011

One of the biggest things I hate doing, buying a new/used car. After being frustrated and hounded by other dealerships I came across Angela (Internet sales)at Dodge Chrysler Jeep of Winter Haven. Angela, was quick to reply to my initial questions, followup and offer me a price I could not refuse. I would highly recommend working with her and the rest of the DCJ of Winter Haven team.

JGLOVE428

Mar 14, 2011

I BOUGHT A 2010 CARAVAN FOUR MONTHS AGO. I WAS PROMISED A MANUAL WOOD BE SENT TO ME IN THE MAIL. I HAVE CALLED THREE TIMES AND KEEP GETTING THE SAME PROMISE. DO NOT LIE TO ME. JUST TELL ME UP-FRONT THAT YOUR NOT GOING TO HELP. I WAS BRINGING A FAMILY MEMBER TO SHOP WINTER HAVEN CHRYSLER BUT DECIDED TO GO TO A KIA DEALER INSTEAD. I HAVED HAD TO CALL THE DEALER TWICE BECAUSE OF LITES ON THE DASH AND WE DID NOT KNOW WHAT THEY MEANT. WE PAID TWENTY FIVE THOUSAND DOLLARS FOR THIS VAN. THE LEAST WE CAN ASK FOR IS A PAPER MANUAL.

lberendt712

Feb 22, 2011

This was my first time at this dealership, they were absolutely amazing and now will be the ONLY place that I will purchase future vehicles. Travis was quick to email me after I sent an inquiry, he bent over backwards to work with me, when I came in that same day, Keith was there waiting and again, very friendly, getting with Rod to make a deal work for me. Amazing, honest and just good people who you can trust!

NannaBlossom

Jan 29, 2011

This is an absolute GREAT dealership! We were most fortunate as we walked into W.H.Dodge late one evening and met Joe Gagnon (our Salesperson). He was very, very helpful and he continues to take care of us in all areas of our business whether it be our New Car Sale or our Service needs. He is like one of our family and we will recommend Winter Haven Dodge and Joe to all who ask where we purchased our beautiful, eye catching, outstanding 2010 Jeep Sahara. Just recently we had a problem with our seats and I could not get the repair person (an outside of the dealership warranty repair shop) to understand our work schedule situation. I placed a call to Joe and within 30 minutes it was completely taken care of and he even rented a car for our use while the repairs were being completed. WHAT A GUY! We really appreciated his kindness, understanding, and attention in taking care of us. We will be looking at another new car within the next 12 months and we certainly will go directly to Joe.

ellida1027

Jan 22, 2011

In 2009 I bought a new Jeep Grand Cherokee Limited from Allen and came back two years later and bought a 2011 Grand Cherokee Overland from him even though I live over a hundred miles away and around other Jeep dealers. Allen is great to work with.Steve

ace56

Jan 7, 2011

I had a great experience purchasing my vehicle at the dealership. The customer service was very friendly and honestly did not take too much time out of my day. I'm a new buyer and Brian was a very great and patient salesman, not overbearing and annoying like many. The quality of the cars was great. If you are looking to buy any type I would go here.

bwoodruff

Nov 15, 2010

Keith Miles approached me immediately. Excellent saleman. Knew inventory and prices. Handled test drives quickly. Dealt with negotiations on price of trade-in and price of car. Stayed after closing to complete sale with Jeffery Rogers, Finance Manager. Answered all my questions. Offered to detail and clean vehicle on next business day. Highly recommend this dealership, Keith Miles and Jeffery Rogers.

readynred

Nov 4, 2010

Joe Gagnon was recommended to me even though I live in Tampa. He went above and beyond for me and my family. After a few phone calls, Joe provided me with several vehicle options that would fit my budget. I made my final decision on a Thursday and my brand new car was delivered to my home on SATURDAY afternoon!!!!! I am very happy with my first new car and will tell everyone about the amazing team at Winter Haven Dodge.

lilclover66

Nov 4, 2010

The morning of October 22nd, 2010 I broke down in the middle of I-4 with my 2 month old son and my dog. I really had no idea what to do as my husband was currently stationed in Afghanistan for a year and a half, I was on my way down to visit my parents house in Fort Myers which was about two hours away so I was stranded. My car eventually got towed to the Dodge Chrysler Jeep dealership of WinterHaven. When I arrived I was welcomed with a warm and friendly greeting from Richard, I had a feeling I was in good hands and that feeling was anything but wrong. Eventually, I learned that my timing belt had broken off which if anyone knows anything about cars, this is pretty much fatal and costly news and basically a death sentence for any vehicle. With financial and credit problems this was the worst news I could have ever received. I was assured by Joe and Eric that they will take care of me and they will not leave me stranded, they couldn't have been more right. The guys allowed me to stay in the dealership after hours so my son and I didn't have to wait out in the dark for my ride from Fort Myers. The guys at WinterHaven worked around the clock for days with my situation trying to come up with a solution for our problem. They eventually spoke with the owner Mike Mahalak and told him my story, that is when the unthinkable happened. They called me the next day to tell me they are replacing my old motor with a brand new one, they also were going to replace any broken parts in my vehicle all free of charge. Mike wanted me to have reliable transportation with no worries from me or my husband. I am sitting here at home with a practically brand new vehicle in my driveway not only did they completely fix everything they changed my oil, cleaned my car, and filled my gas tank. I am safe, my dog is safe and most importantly my son is safe and we have reliable transportation that I can depend on for years to come, all thanks to these awesome guys at winterHaven. This was a very happy ending to a nightmare of a story and I couldn't be anymore thankful. Everyone at this dealership is wonderful the service technition, Mike Weigel was very thorough in explaining what was fixed in my car and what I need to do to maintain it as well. I never once felt as if I was being taking advantage of and that is a very important detail with a dealership as a woman. Joe Gagnon is a wonderful sales associate and should be rewarded for his hardworking efforts not only did he find a solution for me he was true to his word in every aspect. I commend Eric Edwards as well because without him none of this would have taken place hadn't it been for his eagerness to help my family and I. Everyone is trustworthy, kind, generous, and I will be returning to this dealership from now on whether it be for a simple oil change or to buy our next vehicle. So, to the future customers of Dodge Chrysler Jeep of WinterHaven checking out this site wondering if this place is as wonderful as everyone says they are, they were telling the truth. You will be regretting it if you do not come here, this dealership deserves more than five stars hands down. Thank you so much everyone at Dodge Chrysler and Jeep of WinterHaven I'll be seeing you soon! Sincerely, The Reeves family

Tomandjan

Nov 4, 2010

Worked with salesman Steve McCullum. He was fiendly, courteous and knowledgeble.Went out of his way to make us feel comfortable. He applied no pressure but wasright there with the answer to all our questions and concerns with the purchaseof a new car.When we were undecided about what model minivan to select he was very patientand encouraged us to take test drives to help us feel satisfied with the modelwe were to choose. He then searched thru inventories of surrounding dealersto find the exact model, color and options we wanted. He found the van thatafternoon and had it deliverd that evening. Couldn't ask for better service.We couldn't have had a better experience. Steve's professionalism, knowledge, courteousness, friendliness and no pressure went a long way in our deciding to purchase at this time and this dealer.

pride5000

Nov 2, 2010

I recently purchased a 2010 Jeep Patriot from this dealership on October 1st, 2010. I had a pleasant experience dealing with Joe Gagnon as my salesman and Bruce as the finance specialist who closed the deal. However, I recently discovered I was lied to and manipulated into a sale that absolutely disgusts me. During the course of the sale, I asked Joe very specifically if Midflorida Credit Union was contacted during the finance process. He advised me they were the first bank contacted and I was denied due to a prior bankruptcy, no current vehicle credit history on my wifes credit, and that I did not have a current job at the time. Joe then advised me that Capital one approved us for financing at 18% and that we could go back to Midflorida Credit Union in a year once I had a job and my wife had established credit with a vehicle loan. My wife and I felt this was accurate information and trusted your financing department based on our current credit history so we purchased the vehicle.On Monday October 25th, 2010 I contacted Midflorida in reference to a personal financial matter. During this conversation, I asked the loan officer about my current vehicle loan with Capital One and to see what our options were to re-finance in the future. She took our information and contacted me on October 26th to inquire about my previous bankruptcy. On October 29th 2010, I received a call advising our loan was approved for re-financing. My wife and I signed the paperwork with Midflorida on November 2nd, 2010. I asked the loan officer if this dealership had contacted their institution anytime prior and she said no. She confirmed this by contacting the vehicle loan department of Midflorida Credit Union to protect herself so nothing suspicious was suspected on her end. I was given 100% proof both verbally and in writing that Dodge Chrysler Jeep of Winter Haven made no formal contact for a vehicle approval by Midflorida Credit Union. We were approved for a re-finance loan at 5.9% with no cash down compared to what their finance department approved us for at 18% with Capital One. I realize that caveat emptor goes into play anytime you make a large purchase like this so I should have been on guard more. However, for this dealership to blatantly lie to me is despicable. My wife and I put trust in this dealership and it got us nothing.

bandit2279

Oct 26, 2010

Fabian was great, he listened well and had great social skills, he deserves a raise. Doug was a big help too. Appreciated the kid safe play room so we were able to work with fabian. Its a nice touch and I know other parents would appreciate it also. Thank you for my new used car, Came in looking at a Journey and left with a Buick Enclave, who would of thought!

marthaangold

Oct 21, 2010

I have been doing business with Dodge for a long time aand I llike the product. Everytime I have a question whether I call or stop in someone is right there to help and that means a lot. I have been in the business field for most of my life, I know a good business, service, and knowledgeable person when I first stop into a new place to do my business with. That is why the price is just right and the service is great.Martha

nanny8501

Oct 17, 2010

Brian was so helpful in putting me in a vehicle I could afford. He went above and beyond helping me. I would recommend him to anybody buying a car. The only problem was the length of time it took me because I was not pre-qualified for a purchese. I will do that before I buy again and I will return to them for my next purchase.

virginia straub

Oct 17, 2010

the only problem i had was very little gas in vehicles. i had half tank and got quarter tank. wasn't very happy abut that at all. i would highly recemond the dealer for good quality work getting us our vehicle. i would defiently go back for another car

turnkeyeb

Oct 10, 2010

I have had Dodge trucks since 1998. Although this is the first one that I have purchased at Winter Haven Dodge, I have been recieving service from them for several years. I had went to Desoto Auto Mall to purchase this truck and as soon as I told them that I would be using the Lockheed Martin friends & family discount they lowered my trade-in value and then told me that my credit was not good enough to purchase this truck. My wife, who purchased her Chrysler 300 from Angela, contacted her and Angela and Joe went and got the truck from Desoto Auto Mall and sold it to me. I commend the efforts and my family will turn to Winter Have Dodge first in the future for our vehicle purchases.Thanks,Earl Bolender

w3hux

Sep 26, 2010

EVERYONE WAS VERY HELPFUL AND WHEN I HAD TO RETURN HOME TO BRING MY HUSBAND TO SIGN SOME PAPERWORK, THEY EVEN CAME TO THE CAR SO HE DID NOT HAVE TO GO IN AS HE IS DISABLED AND IT IS HARD FOR HIM TO GET AROUND. There is a little noise in the air conditionener and thay are to fix this problem on tuesday and if need be i will be given a car to drive.

edan87

Sep 25, 2010

Fabian and Bruce were both excellent to work with. They made our visit and business there simple and pain free! :) I would highly recommend this dealership to anyone. I would also like to mention their service department is second-to-none, Richard does an outstanding job!

Frogman22

Sep 23, 2010

I have purchased 9 Dodges in the last 8 years from 4 different dealerships and I have to say that Doge Chrysler Jeep of Winter Haven is the best. Usually when you walk onto a dealership lot you are bombarded with a sales person trying to talk you into buying any vehicle on the lot. I felt no pressure from this dealership. When I told my sales person I would like to talk it over with my wife for a couple of days, he gave me his card, took down my number and let me leave the lot without a hassle. Most other dealerships first, would not let you leave without giving them your first born and secondly, would call you like a collection agancy wanting an answer. But my sales person Steve, gave me a chance to actually think about it for a couple days. I made the 55 mile drive back to this dealership because of the great shopping experience and purchased my vehicle. It was also nice to see workers helping other worker while I was filling out the paperwork. I was very impressed that a few days after my purchase, I received calls from both the General Manager and the Service Manager asking how my vehicle was doing and if there was anything that they could do to let them know. I thought how nice that was that people that high up at the dealership would take the time to call me.I will definitly purchase from them in the future.

cleckliter

Sep 20, 2010

Steve was a great sales guy. This was the very first brand new car that we ever purchased and we are deffinately going to go back to Winter Haven Dodge. The service and consideration we recieved was far better than the other dealerships we have visited in our quest for a new car. Our sales guy Steve Knope is an excellent guy to work with. We never had any high pressure sales tactics like you get at many dealerships. He was curtious and would reccomend him to anyone looking to buy a new car or even a used one. Steve has been there with us throughout the whole buying of the new car and has followed up with us since our purchase. Thank you to everyone at Winter Haven Dodge we will be back for our next new car.

Ecks0704

Sep 14, 2010

I went and purchased a used vehicle from Chrystler Dodge Jeep of Winter Haven about a week ago. The previous day I went to look at the vehicle and I was met out side by Redd, as another individual drove off test driving in the car I was interestred in. I was kinda bummed but I spoke to Redd for a few moments, before I bolted. Lucky for me that sap didn't by the car so I came back the first thing in the morning and met Brian at the door before I could wipe the sweat off of my forehead. I knew what I was lookng for and he was not too overbearing like every other salesman that cought glance at my wallet. The customer service was great, fast and friendly(maybe a lil too friendly). The quality of work was pretty good, considering I had to return today and get a fog lamp replaced, it was speedy. I feel like I did pay a lil too much for the car. It had a broken scroll stick for Nav Unit and a dent in the hood. But I guess thats the deal with a used vehicle. I would recommend the dealer to a friend, prefered they test all the knobs and switches during the test drive. I went to Greenway Dodge in Orlando the day before for the same car, and was met with horrible service that refused to bargin and negotiate any kind of deal(no one pays sticker for a used car). All in all I was pretty happy with the friendly service I received at Winter Haven Dodge. If I had a lil more info about the vehicle online, it would have been nearly perfect. Thank you Redd and Brian.

Jeep1930

Sep 13, 2010

Wow! Fast, easy, and the best price I found anywhere in Florida. I'm one of those car buyers that loves to shop online and visit all the local dealers to find exactly what I want and get the absolute best price too. My experience with this purchase, before I got to DCJ of Winter Haven, ranged from high pressure closers to rookie salesmen that didn't even call me back. They were going to do things their way no matter how inconvenient or uncomfortable it was for me. Joe Gagnon was the opposite of those guys. He listened to my story, got all the info about the vehicle I wanted, located it, picked it up, and even arranged for me to ride to Winter Haven in my new Jeep because I live an hour away. Joe did all that based on several phone calls over two days once we agreed to a deal. He kept me informed about each step along the way and followed up on each promise while custom tailoring the process to me and my schedule. It couldn't have been any easier or more enjoyable. This is what buying a new car should be like.

Carroll Phillips

Sep 10, 2010

Fabian Arias has a tremendous personality and bent over backwards to meet our every need and answer all our questions. He is the most personal salesperson in this industry that I have ever had and that includes dealerships in Winter Haven, Florida, etc.

fabulosso

Sep 9, 2010

I have a good expirience,on buying my first dealer car, The sales person Keith Miles,did a great job.He is very kind and profesional.After we close the deal,I went to the business finance manager Jeff,He offer me a extended service plan which I decline,he change his attitud and shows, that he was upset by my decision, that's not very profesional Jeff....Overall nice expirience.thank you.

Roy Steadman

Sep 8, 2010

Both very friendly and helpful. Joe Gagnon was very knowledgable and will be an excellent mentor for Joe ? the trainee. Joe worked hard to make a deal for us with a payment that was acceptable. Everyone we spoke to at the dealership was very pleasant and friendly. We drove away in a brand new 2010 Chrysler Town and Country and are absolutely thrilled with it. Roy and Jean

thomas roberts

Sep 7, 2010

I went to looking for a good deal on a newer car for my family. I went not knowing if I was going to find one or not and I was helped by Joe Gagnon and he was great. He made me feel like this is the place I do want to buy a car from. I have never been to a car dealer and got such great customer service. Joe was a big help and seems to be a great guy and seems to really enjoy his job.

MsKacieTaylor

Sep 7, 2010

This was my first purchase of a vehicle from a dealership, it was so simple and so easy, no pressure whatsoever, I felt like Angela really wanted to make me happy, we picked out the car, she worked out the financing, and even regularly checks up on me even years later! I know as soon as Im ready to get a new vehicle, Im gonna give Angela a call, and I know from experience Im going to get exactly what Im looking for! Thanks again, Angela!

ralphottaviano

Sep 5, 2010

The minute we walked into the dealership we were greeted by Keith. He was very courteous and helped look at and find what we were looking for. He answered all our questions. He also walked us through all the paperwork. Keith want above and beyond in telling us features of our vehicle and would recommend him to anyone.

JulesVern

Sep 5, 2010

I gave them 5's all across the board because my entire experience was excellent!Fabian my sales representative still calls me just to say hi and check on my new Jeep. I was asking them to do something almost impossible and they did it!!! They had to deliver my new Jeep from N.C. to Winter Haven, Fl because that's the one I wanted! No other dealership would have done that for me! I love my new Jeep, thank you to everyone atDodge Chrysler Jeep of Winter Haven!

Leona P

Sep 4, 2010

I am glad for this opportunity to express my feelings. Joe Gagnon was the salesman that greeted me as I walked through the doors. My Husband had recently passed away, and I needed a car, and was so afraid of being "Taken"..How silly I was... Joe showed extreme kindness and helped me step by step, in an orderly fashion to help me select what I wanted, and what was best suited for my needs.. I hope he is able to view this . Perhaps I should have sent a sincere "Thankyou note" to him before this..Thankyou, Joe for helping me when times were tough ..Lee

diane&wayne

Sep 4, 2010

When my husband, Wayne & I decided to trade in our 2003 Dodge Grand Caravan, we started our search at a Dodge dealership closer to our home. The initial salesperson at Winter Haven Chrysler Dodge was having a difficult time finding us a deal on a new van, and brought in "Redd". Redd was very honest and after hearing exactly what we were looking for and the price range we HAD to stay within, worked hard to ensure we left the dealership with a new vehicle. The 2010 Town & Country he found for us was a little over our price range. Redd worked the numbers on a 2010 Dodge Caravan and gave us a call a day or two later & said it was ours if we still wanted it. We just needed to pick which color we wanted. Upon arriving at the dealership, Redd went around back to drive the two Caravans around, so we could choose which color we wanted. He instead pulled around the 2010 Chrysler Town & Country. He explained that the Sales Manager had worked the numbers on the Town & Country, and was going to stick with the deal. The dealership offered us an amazing trade-in allowance for our 2003 Caravan. It was a deal we could not walk away from. The finance department was very helpful as well. Overall, this was by far the best car buying experience we have ever had. As many people claim (as we had also), going car shopping is worse than getting your teeth pulled at the dentist. We no longer feel this way. We in fact have had several people comment on our new van & we are quick to point out the dealership & salesperson who assisted us. We hope that other people will be able to walk away feeling as satisfied from their next vehicle purchase. We will be visiting the service dept. for the first time this upcoming week. That is for our first oil change. Oh yeah, they gave us our first oil change as a gift. Chrysler added two more oil changes to that. Between Chrysler, Winter Haven Chrysler Jeep & Dodge, and Redd, we are extemely happy customers. We plan on visiting the dealership in the very near future to purchase a truck for my husband's business. We would not visit any other dealership for this purchase. We will ask for Redd & be able to walk in knowing that he will get us the best possible deal. In todays economic uncertainty it is that type of confidence that will begin to rebuild the economy. Making a purchase and having the confidence you are working with ethical and honest people.

Kell0688

Sep 3, 2010

Allen was a great! He was extremely helpful and patient. I would recommend Allen without any hesitation to all my friends and family.

BATaylor

Sep 3, 2010

Fabian was wonderful and patient, he helped us find the right car for us dispite our hesitations with purchsing a new vehicle and having car payments. He spent hours and days and weekends helping us make the right decision, even on his busiest days we were not invisible to him and he continued to show wonderful customer service even when it seemed there would be no sale for him at all. They had a space for my children to play, and offered subway sandwiches while wating for results. Fabian even offered to take cash out of his own pocket to purchase sodas form the vending machine. Our experience was so positive that we decided to purchase another vehicle three months after the first purchase, and thanks to Fabian's customer service skills the second time was a breeze due to the trust and care he established. Fabian has earned my loyalty and will be my go to in the future.

Shayne

Sep 3, 2010

Our salesman, Fabian, was so patient and considerate of us buying our first new car. We kept going back and forth to different dealers trying to find a better deal then Fabian offered and we couldn't find one better then Winter Haven Dodge.I must have been the worst customer that Winter Haven Dodge has experienced, because I was so stubborn, that I would have given up on myself long ago. But they kept trying to make me happy and satisfied, that I just had to buy a car from them.Not only did they make it easy for me to buy a car, I came back and bought another car 6 months later from Fabian.I have told friends about Winter Haven Dodge, who also made purchases there.Signed, a very satisfied customer,Shayne R. Taylor

sonnipower

Sep 3, 2010

I had the greatest Salesman! He was very helpful and thorough. When we didn't find something I liked on day one, he said he'd search and call and he actually did! I did have a few complaints with the finance/warranty side of things (took two weeks to pay off my old loan even though they had the check on my new one, so I accrued interest on 2 car loans and didn't put in my correct information for the warranty). Overall I was happy.

homer1

Sep 3, 2010

Allen tuned in on what we were looking for and brought us a Jeep Compass for our first test drive. He must have a 6th sense on selecting the right vehicle for customers because we were SOLD before we made if back to the dealership. Allen and the entire dealership made us feel like valued customers and even though it has been one year since we made our purchase Allen and staff call us frequently to thank us. Why, we even got a call on the one year anniversary of our purchase. How nice is that? We are fortunate to have such a great dealership in Winter Haven.

ggilbert2

Sep 3, 2010

I was prepared to travel back to my home area dealership some 1500 miles to buy my truck because I felt I could get the best deal at that location. Winter Haven Dodge Chrysler helped me find exactly what I was looking for and earned my business. Mr. Arias was very friendly and informed and a great help to me in making my decision.

msbettys

Sep 3, 2010

Fabian was and absolute joy to work with. He was friendly, easy going and accommodating. He was very knowledgeable and answered all my questions honestly. He took me on a few test drives and was very helpful without being aggressive. He let me go home and think about it. I had been looking to purchase a car for a while but I was always turned away at other dealers by pushy salesmen. There were no surprises. I got a great price and a fair amount for my trade in. Fabian even set up my blue tooth for my new Jeep. I came in for an oil change a couple days ago and my son accidentally spilled some juice all over my back seat. I was attempting to clean it up myself when Fabian was kind enough to detail my truck himself. It took him a while but he got the stain out and even though it may seems like a small thing it meant a lot. Just knowing he would take the time out of his busy day to help me was awesome and he has won a customer for life. That is what is different about Dodge Chrysler Jeep of Winter Haven . You come in and feel welcome and the customer service is great before, during and after the purchase. I will make sure to return to for my next purchase and recommend it to my friends and family. Thanks so much!

wthorpe1

Sep 3, 2010

Brian Osborne, his manager and the finance manager were very helpful thoughout the process. They had the car I wanted at the right price and were accommodating with minor changes. The whole purchase process took less that 3 hours and I am very satisfied with the car and my experience with this dealership.

Carol1946

Sep 3, 2010

My salesperson, Allen Peacock, was very helpful and extremely knowledgeable. He answered all my questions and described in detail all of the options available on each car I test drove. He took the time to make sure I was happy with the car I chose. I decided on an Avenger and was very pleased with my decision. The financial people also made me feel very at ease and made the transaction very easy. I would most definitely recommend Winter Haven Dodge to friends and family.

donmateao

Sep 3, 2010

Allen was great to work with! I purchased a Dodge Ram 1500 in 2004 and a very clean used 2008 Mazda 6 for my son and we are both extrmely happy with our vehicles. I would highly recommend this dealership for both sales and service. No need to drive to Tampa or Orlando for a good deal, just check with these guys and you won't be disappointed.

vyoungs59

Sep 2, 2010

I had a fantastic experience with Allen. He walked us through the process of buying our van with ease. This was the best purchase experience!I purchased a vehicle about 2 years ago from a competitor and spent hours going through the procedures required to finance the vehicle. Allen had us in a van so fast I hardly new what had happened. I would strongly recommend this dealership to those that would like fantastic service and a less stressful road to vehicle ownership.sincerely,Vickie

john bliskin

Sep 2, 2010

I have been dealing with him for years and he has always been there to help in any way he could. From service to sales complete follow through on all of his promises. I had to call him late because I was locked out of my car. He called roadside assistance for my and stayed with me on the phone until I was safe inside. I sent him 2 people and they thanked me after they bought from him.He is the best and he is there after the sale.HE KEEPS HIS WORD!!!!! THATS IT FOR ME.

dodgehemi1

Sep 1, 2010

We have been customers of Dodge in Winter Haven for over 10 years, I would not think of using any other dealer!!! Joe Gagnon is the best salesman that we have ever dealt with anywhere, really stands behind what he says. Richard Graves is the same in the service dept. We had trouble with our truck in Mechanicsburg,Pa., even though it was still under warranty, the people at the dealership there were NOT helpful at all. We called Joe in Winter Haven and he had everything taken care of and WH Dodge had to re-do their work when we returned!!! We haven`t had a problem since. In my opinion, WH is the best dealership anywhere. Instead of customers, we are treated like family by all of the employees there. Thanks for being there for us, Carl and Sarah Evans

ottaway8687

Aug 31, 2010

joe is an awesome guy works with you very well and understandable and can joke around and get business done and done right and the service department is also great overall great dealer id recomend this dealer to anyone. cant complain about the atmosphere.

jaysoncosta1

Aug 30, 2010

Our sales person Joe Gagnon was extremely helpful, supportive, made us feel at ease with our car purchase and it was the first time in our history of purchasing vehicles that we did not feel any pressure what-so-ever. We will continue asking for Joe every time we need another vehicle. He will be an asset to any auto dealership. Our son purchaced a car from Joe, "and my son is very hard to please," so we also bought a car from him because he impressed our hard to impress son. Our first car we purchaced from Joe we totaled but we came back to him to get another car from him. He was expedient and efficient and when we arrived everything was ready for us and we signed the papers and we were on our way.

Gamboa67

Aug 28, 2010

This is the second Dodge Journey we have purchased at W.H. Dodge, and both times we have been fortunate to have been helped by Angela Dyal, and Redd Harrell. Both of these folks were very professional,and friendly,and with their help we feel we received a great deal.We would not hesitate to recommend W.H. Dodge and these fine employees to all of our friends.Ken & Nancy Roscoe

uldoctorh

Aug 26, 2010

Bought a new van from Joe, a young trainee, and he was friendly, helpful and brought in a more experienced salesman when the need came. I recieved help on accessories such as running boards and brake dust covers. I was also steered to the van that had the features that I was interestew in.

charlesc

Aug 16, 2010

I had purchased 3 previous vehicles from Joe Gagnon and found him to be very much a people person. Dealing with the public myself, I found him professional, caring about service after the sale, and represented the dealership well though his actions. I called him from Tallahassee, Florida on a Thursday, discussed what I wanted in a truck (I already own a 2004 Dodge Ram 1500 that I had purchased from Joe.)He presented the pro's and con's of each vehicle. He located a truck they had in stock, presented my information to finance and my wife and I drove to Winter Haven, Florida on that Saturday, where we were greeted by Mr. Gagnon, a though walkthrough of the vehicle. We met with Bruce in finance, he took time and carefully explained the contract, warranties, and options. I attempted to buy from the dealership in Tallahassee, but I just felt more comfortable with the Winter Haven dealership. They maintained our 2006 Chrysler 300 (bought from Mr. Gagnon) and the service department was excellent. Everyone at the Winter Haven Dodge, Chrysler, Jeep dealership have always treated us with respect, listening to our needs and concerns, always taking our views into consideration. We have purchased a 1996 Dodge Ram 1500, 2004 Dodge Ram 1500, 2006 Chrysler 300 and now our 2010 Dodge Ram 1500 4 X 4 from this dealership. When we are ready, we will return to this dealership and purchase our next new vehicle because they make you fell like family.Thanks, Winter Haven Dodge, Chrysler, Jeep. You guys are the best. Especially my Salesman Mr. Joe Gagnon!!!!! Bar none!

richard

Aug 16, 2010

Great job guys! You have earned "all 5's" because it has always been a pleasure to have "Dodge of Winter Haven" take care of my auto needs. All problems and maintenance have been taken care of in a friendly and expedient way from the moment I walk in the door to the time when I pick up my vehicle. Thank you.