Used Cars for Sale at Don Jacobs Volkswagen in Lexington, KY

3sonsfarm

Feb 17, 2015

Prior to becoming a Don Jacobs customer we never had an opinion of car service companies one way or another.However, since becoming Don Jacobs customers, we have only the highest praise for them!They're like family and truly care about their work, our car, and our satisfaction!

ematic9

Feb 13, 2015

Great Customer Service. The atmosphere was friendly & welcoming. Merritt Dycus was the Service Advisor that helped me out. He did a great job scheduling my car to be serviced, and having the work done in a timely manor. Excellent Job!

bcp1296

Feb 5, 2015

Had to take my VW in for maintenance. Merritt was very helpful and knowledgeable. Went above and beyond addressing my questions and concerns. I will definitely be taking my VW back for the next service.

Cz2015

Jan 5, 2015

I have bought two VW beetles from Don Jacob Volkswagon. Brian Hill in the service department has always been my "go to person". Brian is courteous, friendly and always explains what is being done. I have dealt with him at DJ for at least 12 years and he is one of the main reasons I keep coming back-because I know I will get good service! You just don't find this kind of consistency at most car dealerships.

Hutt75

Nov 30, 2014

Great service department. All the people I meet where very helpful. They got my car done properly and even washed it. I repay appreciate the attention to the details. Thanks Don Jacobs.

dcraig2012

Nov 3, 2014

Can't say enough about the great staff at Don Jacobs. We purchased a 2013 Civic last week and really appreciate how they went above and beyond to take care of us. We got a great deal and a great car. They took the time to explain everything. We never felt rushed or pressured. They say they are trying to create a long term relationship with their customers and we found that to be absolutely the truth. We definetly will be back!

L.g.huds

Nov 1, 2014

Always get great service and Brian Hill is terrific. Facilities are great and you always provide me a desk to work from, which I appreciate. But, Don, c'mon, let's implement that military discount already.

Rickandterri

Sep 4, 2014

Service work was done prompt and all work was explained.appointment was made when I requested, car was also washed after service work was completed.i also received progress reports along as to when work would be complete.from service advisor.

ryoungsc

Aug 31, 2014

I came in for service and Was lucky enough to get Merritt. He was professional and able to get me in and out in a very timely manner. I would definitely recommend Don Jacobs Service but most of all Merritt to others.

seeberger

Jul 28, 2014

Merritt is always available for any question I may have or eager to work with me in getting my car serviced. I have never been told a date of service was unavailable or that accommodations wouldnt be met in regards to shuttle service to and from work.

candycrushlover

Jun 30, 2014

For some reason it seems like I have always had bad luck with mechanics and dealerships. Between being treated rudely and condescended to, and being overcharged for problems that weren't fixed, I have come to dread needing to get my car fixed or getting any service done. Well, that changes here!I am happy to say that the guys at don jacobs couldn't be nicer! They left me feeling well informed and confident that I was receiving the services that I needed, not just whatever they felt like selling me that day, as with past experiences. The man I worked with seemed happy to help, proud of the quality work they do, and had me in and out of the shop very quickly! I might not know much about cars but I know a lot about good customer service, and after visitng don jacobs, I know more about being a happy, satisfied customer. They've earned my business for life, or at least until I buy a diffI would happily recommend them to family, friends, or anyone looking to get their volkswagen worked on.

HonestAbe50

May 7, 2014

Had my Volkswagen in a few weeks ago and Merrit was awesome!! He was very helpful and explained everything. I appreciated his patience with me. Would definitely recommend.

Gromka

Mar 31, 2014

The quality of service that I received at Don Jacobs VW can't be beat! At least not in the local area. I've been bringing my passat to them since I bought it, and I wouldn't trust anyone else with it's maintenance. They are consistently, friendly, knowledgeable, and helpful. I've yet to have a bad experience, and have enough faith in these guys that I feel comfortable recommending Don Jacobs to my own friends and family!

jwcosper

Mar 19, 2014

Second fantastic experience at Don Jacobs! This is no hassle car buying. In both experiences, I've picked out a car online, worked out a deal over the phone and finally came to the dealership for the shortest easiest car buying experience imaginable. Cant see myself buying a car anywhere else. Thanks Patron, Adam and Andrew, Love the GLI. -JCosper

judy19

Mar 3, 2014

Merritt helped me with my volkswagon service. He was very knowlegeable and answered all of my questions. I would definitely recommend working with him and Don Jacobs.

PaulaStigall

Nov 4, 2013

I called to schedule an appointment with Don Jacobs in Lexington. I requested to have my car serviced for the 20,000 mile maintenance on a Saturday due to my work schedule. Brian was able to give me the day requested and told me it would take at least 2 hours for the appointment. I arrived at 10 a.m. on November 2nd with Brian to greet me. Although it was obvious Brian was not feeling well with laryngitis, he was friendly! courteous and timely in getting me assisted. Brian made me feel welcome by offing me a hot drink and snacks while I waited in the comfortable waiting area. I had access to the morning paper and a room for quiet time which I chose in order to use my laptop. During my wait time, Brian came in to give me an update status on my car and continued wait time. I requested if I could get my car washed and Brian said he would take care of that as well. While I continued to wait, I browsed throughout the dealership to look at cars....the staff present spoke to me and asked if I needed anything (great customer service). At approximately 2 hrs and 10 minutes I was headed to pick up my key to leave. Brain did informed of my next scheduled visit and asked if there was any other concerns. This is my 3rd visit with this location and I will continue to return and for sure drive a Volkswagen....which I think are great cars as well.

jenwayne1976

Jun 7, 2013

Salesman completely dropped the ball on his communication with me and ultimately caused me to not by from their dealership. Was quick to call/email me with interest in locating a car for me since the car I was interested in was sold. Week later had to email him back and once he replied back he had to ask questions he was already given the information for. Very dissatisfied with promptness of help!

ApleyE

Apr 1, 2013

From January 2010 to March 2013 my wife and I have purchased 7 vehicles, 6 of them new and 1 of them used. The last 2 we purchased from Don Jacobs. These cars were congratulatory graduation gifts for our two daughters. They love the Volkswagen bug, so we got them Volkswagen bugs. My wife and I have bought many cars in our day, and we have dealt with many dealerships. I can honestly say that the best experience I have ever had is at Don Jacobs Volkswagen. The price negotiation was quick and "open book", and the deal was fair for everyone. Every commitment my sales team (Gabriel & Tracy) made, they lived up to, the service was fantastic. Rest assured, the Don Jacobs team has won a life long family of customers. Thank you everyone at Don Jacobs.E. Apley,Lexington, KY.

audiction

Feb 2, 2013

I purchased a used vehicle as-is with no extended warranty. The next day, I discovered the headlights were badly aligned and provided no visibility at night. This is certainly a safety issue. I confronted Tracey about it and we made arrangements to return to the dealership for a service technician to correct the problem. The technician indicated there was nothing wrong. Still not satisfied, I went back and had a conversation with the used car manager (Mark), who was condescending, rude and not willing to help. He insisted that the vehicle was inspected upon arriving as a used car and a second time when I requested, then insinuated that I did not know what I was taking about. I asked him to have someone correct it and he told me he wasn't willing to give me the free fix. After a heated argument with Mark, I decided to take the vehicle to James Motor where they acknowledged the mis-aligned headlights and corrected them within 10 minutes for free. I took a picture of the headlights while 1 was adjusted correctly and the other was at its original position; I took this photo back to Mark to show him the problem and how badly they were aligned. Even, after seeing this proof, he would not admit being wrong. I told Mark that I have owned many VWs over the past 10 years and would never return to that dealership and his lack of representation of the brand will be a part of any future decision to buy a VW. He apologized for how I felt, and never did apologize for any misrepresentation or his own behavior. Tracey Strouse was a great salesman and went above and beyond throughout the whole purchasing process. The management team (specifically Mark) seems to base their level of customer service on the amount of profit margin you pay. The used car manager has no respect for his customers and will never admit any fault in his own mistakes.

carealaw

Nov 1, 2012

I provided a 5 Rating because the Don Jacobs Customer Service Representatives, including Tim Davis, Merritt and others, have consistently demonstrated a constructive, positive, courteous and helpful attitude on every visit I've made to the Service Dept, reviewed with me and determined in detail the existence and nature of any problems I was having with my VW van, addressed resolution of those problems to my complete satisfaction,followed-up with me promptly and courteously on any pending matters, and upon return of my vehicle reviewed what had been performed and advised that if I had any further problems or required any additional service to contact them. Based upon my experience derived from several visits I can attest that he entire team is highly professional,knowledgeable and customer-oriented in every respect.

Evolve40

May 14, 2012

My recent purchase of a Volkswagen Passat TDI from Don Jacobs VW was by far the standard in how customer service should be in any business. Andrew Bevins and Derek Blankenship were beyond professional, they were honest, caring, friendly and made the entire experience just down right pleasant. I got a great car, at an honest price, from an awesome team of professionals that I truly believe were and are concerned about my satisfaction. Derek insured that I was taken care of, that my wife and daughter were also taken care of while we did the deal, and then he took great pains to insure I understood everything about my new vehicle. I would reccommend this dealer to anyone and I will return again and again.

kdcooke

Mar 19, 2012

Don Jacobs employees have always treated me with the utmost respect, patience and consideration. I have had my car serviced there for years and trust that I will get the top of the line repairs and maintenance as well as the best customer service and communications. Merritt Dycus has taken care of me on several occasions and I sought him out on a recommendation from a friend. I see now why they would recommend him so highly since he is honest and fair.I have also dealt with them on used car purchases. Many years ago I purchased a GEO Tracker from the used lot and that little vehicle was great. The price was right and it was a solid, dependable vehicle.Now, Patron Hatcher is working with me on a VW EOS possible purchase. He is very personable and professional and knows what he is talking about.I highly recommend Don Jacobs for any new/used vehicle purchase and regular maintenance.Regards,K Cooke

Dennis Anderson

Jul 11, 2011

Mr. Dycus was congenial in person at first but cannot, in my opinion, be trusted to follow through with his commitments. I asked a specific question regarding the engine in the Eurovan I had taken in for engine repair. He said he'd get back to me but didn't saying the the age of the van (1995) required a paper search. I really wonder how a Volkswagen dealership/repair facility correctly repairs these engines (5 cylinder, aluminum head, cast iron block) without data on the requirement of headbolt replacement according to the Volkswagen technical site not to mention removal procedure for headbolts and correct installation procedure of new bolts. My repair of this engine less than 400 miles prior at great expense made me want to ask questions in advance. Mr. Dycus said he'd report me to Volkswagen!! Amazing what people will say in a temper fit!!

Freyslf

Feb 24, 2011

I absolutely ADORE my VW Beetle and have recommended Don Jacobs to my friends because of the ease of purchasing the car and the service department doing such a great job. I NEVER dread dropping off the car for maintenance. Gerald Brumfield, my service advisor knows I'm a very busy woman and they take that into account on each visit. They want me in and out with ease, but also with quality service. THANK YOU, DON JACOBS VW!!

mortenlillelund

Feb 2, 2011

I have had my WV EO for app. 4 years, and I have been very impressed with the Don Jacobs service department. Every time I have needed help they have gone out of their way to make me feel special and have always fixed the problems quickly and completely. The performance of the service department is the reason I will buy my next VW at Don Jacobs!Morten LillelundChief Operating OfficerWinterwood, Inc.

Ethan Buell

Nov 28, 2010

Patron was excellent to work with. When I stop by Don Jacobs it was to drop of a friend to pick up his car for services. While I was at the dealership I met Patron and asked about looking at an EOS. Patron was very knowledgeable about the EOS and let me know of the new zero interest rate on the 2010 EOS and he took me on a test drive. He was friendly and not pushy and allowed me the time I requested to consider if I was going to buy a new car since I had not really made plans to do that at that time. he called me several times over the following week to see if I was still interested. He impressed me with his friendliness and listened to me which I feel is essential to being a good Sales person. He worked hard to help me close the deal and I won't hesitate in recommending him to others.Ethan Buell859-361-2405First time owner of a VW and loving my EOS

Melodybarnette

Nov 27, 2010

I was very excited to find this truck (chevy avalanche) at Don Jacobs. It had low mileage and was in excellent condition. Patron Hatcher helped make this purchase to be an easy and enjoyable buy. He was very informative and found answers to our financing questions quickly. I would definitely recommend Don Jacobs and especially, Patron Hatcher, to my friends and family. He was polite and very courteous, making the often dreaded car purchase an enjoyable experience. AND we have absolutely loved the truck!!

ford man

Nov 22, 2010

I had a great experience at Don Jacobs. I had been searching online for a couple of months for a good used truck for my daughter. I found exactly what I was looking for at a price that made it work for me. I was very impressed with the sales consultant,(Patron Hatcher). He was professional, courteous, knowledgeable, and no high pressure. My daughter is very happy with her truck and I am happy with the deal. Thanks again.

ecutright

Nov 15, 2010

My experience with Don Jacobs and in particular with David Monk has to be one of the best car shopping experience possible. It started the moment we walked on the lot. Mr. Monk greeted my Girlfriend ( the one buying the car) and I with a very positive and welcoming attitude. As my girlfriend walked around Mr. Monk was very honest about and forthcoming about the cars on the lot and purchasing options available. When my girlfriend had made her decisions we informed Mr. Monk we would have to return at a later date, he was very understanding and did not push her to make a rush decision. On the day she bought the car he was very helpful in getting all of the paperwork together and filled out. While my girlfriend was with the business manager wrapping things up Mr. Monk took the time to sit and talk things over with me. He found the important documents related to her new car and walked me through how to setup the bluetooth for my girlfriends hands free setup. Overall, it was a great experience and when I am ready to buy my next VW I will not hesitate to return to Don Jacobs or work with Mr. Monk again.

Sarg

Nov 12, 2010

I set out to find a gently used but newer BMW 5 series for my wifes 30th birthday. Don Jacobs was my first and last stop. There was no need to look any further. They had several used certified used BMW's to choose from. All with VERY low miles and still looking brand new. Gabe took the time to explain in detail everything I wanted to know. He was able to assist me the whole way through the unforgetable car buying experience. I found the car of wifes dreams and a price that I couldn't turn down. They're able to finance my BMW at an awesome rate and BMW even paid my first 3 car payments! After owning other sport luxery sedans, Don Jacobs was able to leave an everlasting experience that no other dealer has done. Very pleased!

hollylwilson

Nov 11, 2010

My experience with Don Jacobs Volkswagen and with David Monk was everything it should have been. David was honest and patient with me while I worked out my insecurities and he spent countless hours on the phone and email answering my questions and making sure "my car" was on the lot when I got there. The finance department was very helpful and found a loan that would work for me. It was an all around painless experience. Very different from other dealers I have dealt with. :)

lhampton80

Nov 7, 2010

Don Jacobs always provides great service and has a very friendly staff. I am always impressed with how fast I am greeted at the door and offered a beverage/internet access. The reception area is very comfortable and I am updated constantly with the progress of my vehicle's service visit. I highly recommend this establishment for all your service needs!

Captnmunro

Nov 7, 2010

Since 1999 I have purchased 3 new VW Passats from this dealership. Each model has always been serviced by Don Jacobs. The service department is the BEST. Always fair and prompt. I had one experience with a difficulty occurring the day before a vacation trip and the service manager fit me into the schedule and repaired the problem at once.

Rexford

Nov 3, 2010

After buying a used Volkswagon Beetle w/ 40,000 miles I realized I needed to get it serviced to check out any repairs that might be needed. I was cautious about going to the dealer and not to my normal repair shop. I was blown away by the professionalism that I saw in service!! Brain Hill was very prompt in returning my calls and knew the answers to all my questions as a new volkswagon owner. I was told about the current warranty and when to bring in my car in next. As a female car owner I never felt intimidated or unsure of what I needed to do. The best part apart my visit was how much my daughter enjoyed her fresh apple that was given to both of us as we left. We've been back once since and when we pulled up she said "Yeah, I get another apple!" Thank you

ckcana2

Nov 2, 2010

I have been to 2 Volkswagen dealerships in the past in Louisville and have been treated horribly with poor service. When I came to the one in Lexington, I was expecting the same thing, but it was a completely new experience. The customer service was excellent. The workers actually help their customers, and it makes me feel good about bringing my car here. Everytime I walk in, I am always greeted and taken care of right away. The quality of work is superb, and I cannot explain how much I value the customer service team. They are wonderful! Brian Hill has always helped me since the first day I brought my car in. He is a very hard worker and has magnificent customer service skills. I really appreciate his hard work and curteous attitude every time I bring my car in. I will continue to bring my car into this VW dealership, even if I have to drive from Louisville because of the fantastic customer service! Thanks again!!

mlcinlex

Nov 1, 2010

I've owned my VW Jetta since 2001 and have always taken it back to Don Jacob's (where I purchased the car) for the scheduled maintenance. The ONLY customer service person I work with at VW Service is Brian Hill. He takes care of everything I need. I make sure I schedule the service on days he is working. Owning a foreign car is expensive to maintain so the price is more than going somewhere else other than the dealer for services. However, I ALWAYS take my car to Don Jacob's and work with Brian because I know it will be done right. They use service technicians that work solely on VW's, so they catch things that may otherwise go un-noticed.If Brian ever leaves Don Jacob's, I don't know what I will do!

automitch34

Aug 3, 2010

Just like any dealership, service on your vehicle will be pricey. However, Don Jacobs charged me for several services which were not even performed. For one, they charged me $175 to clean the throttle body; 5 months later I took it to another mechanic who cleaned the throttle body for free; when I mentioned that it had just recently been cleaned, he informed me that it didn't appear to have been cleaned since installed (10 years). The list also includes very temporary, yet expensive, fixes and nonexistent newly installed parts. I guess I look like a fool, because that is how I was treated.

josephsminor

Jul 27, 2010

Rick and Merritt went beyond normal expected service to ensure my satisfaction. Greeting was timely, follow-up was excellent, and the total invoice came in below the estimate. I am a very satisfied customer who will tell many and be back. Thanks, Don Jacobs!!!

zanash2

May 14, 2010

I would never deal with these people again. They hide behind a "family atmosphere" slogan and that is farther from the truth than you can get. My wife and I test drove a used 2006 Toyota Sequoia and liked what we saw. When we returned to the lot the salesman was ready to make the deal happen. We went back and forth with him and the sales manager for at least two hours. At one point he said that he could not go in his managers office right now because he was busy talking to other sales managers about their yearly report. This statement was made while my pregnant wife sat next to me and had been waiting for at least an hour and a half. Here's the kicker!! We made an offer and they accepted pending that we get a certain amount for our trade in. Well, our trade in was priced 800 less than fair value trade in on both nada and kbb and that is at the worst possible value. We were 1300 away from a deal in a bad economy. When we were leaving the salesman walked us out and said that they were going to find out how much the repair on the DVD system would be (deal contingent) and that he would try to make something happen. Either way he was going to call us to let us know. So the next day went by and I called the guy back to find out what he came up with and was given the run around and told that after a full day they still had no word on what the cost would be. At this point I told the salesman that my wife wanted the car and that if they would give me 500 more dollars on my trade in (still 375 less than true trade in value) that I would pay the difference! I just knew the deal was done... Day three of dealing with these guys and the salesman comes back saying that after the repairs were done they want 4000 more than their accepted offer that never happened because of the trade in. Oh buddy was I hot!!! My wife and I wasted at least 3 hours of time dealing with these people and were insulted at the end. Unless you want to get raped on your trade in and jerked around in a bad economy stay away from these people because I can guarantee you I was not the first and will not be the last person to experience stuff like this from these guys.

sea3son

Apr 24, 2010

Had a BMW to trade in, drove it to the lot late one afternoon....after leaving it for the night for a trade-in evaluation, suddenly the car had many problems...offered me 1/2 of the fair value trade in (KBB) on the car. i refused. Offered to checkout "problems" for free. All they did was have the tech price the "problems," not diagnosis them...their estimate to fix the problems was over the fair market value! They then tried to convince me that I would be better off taking their deal since repairs would cost me more than the value of the car.Had to jump start the car to get it home. Replaced the battery and everything is working fine...interesting!Will NEVER attempt to do business with these people again!

vdubbed

Mar 3, 2008

I recently bought a new vehicle from Don Jacobs. The salesperson was really nice but the used car manager was very unprofessional and would not give a fair deal on my trade-in or the new car. In fact, his initial offer was exactly 50% of what he ended up giving me for the trade-in. The service department supervisor is very knowledgable but services are way too overpriced. In fact, the parts department also increases prices ~40-100% of the OEM price! Maybe it is worth driving an extra hour to due business with another VW dealer?