Used Cars for Sale at Don Miller Subaru West in Madison, WI

J Grub

Nov 1, 2016

Thank you to Jim Alfano at Don Miller for helping us with the whole process of buying our new car. We were very happy with the whole process!!

uws77

Nov 1, 2016

Jim Alfano impressed me greatly back in June when he suggested the right Crosstrek model for me based upon my wishlist even though he knew I wasn't ready to buy then. Just prior to that I had visited my local Jeep dealer to do preliminary shopping and they wouldn't give me the time of day. When I was ready to buy a car in October I drove 6 hours just to buy the car from him rather than the 2 hours to my nearest Subaru dealer. And communications due to the distance were fantastic!

Allison

Oct 31, 2016

Jim Alfano was a great sales rep for me. He was informative, attentive, and fun to drive around with! I felt like he really wanted me to find the perfect car and I think I did. I have had the car for weeks and Jim is still answering questions. He is a super sales rep!

Ann m Lahde

Oct 31, 2016

Thanks to the great customer service I received from Jim Alfano over the past few days, I am driving a brand new 2017 Outback that I traded up to from my 2016 Outback. Thanks Jim for all you did for us!

Dickl

Oct 27, 2016

Our whole experience was excellent. York Bleyer was our sales representative and did a great job. We traded in our used Outback for a new Forester. York did a terrific job of explaining the vehicle and helping us with the new technology. We would highly recommend Don Miller Subaru West and would recommend York Bleyer to our friends and neighbors.

Blue is the best

Oct 25, 2016

In 2011 I purchased a Subaru Outback from Dennis with a minimum of fuss and trouble. It was a good memory when I needed another Suby after I sold my 2011 to my daughter who, by the way, loves it. So I started with Dennis and didn't need to go any further. I told him what I wanted and he showed me what he had. I wanted the new lapis colored 2016 Outback in a 2.5i model. He was able to get exactly what I wanted from the Don Miller East. He was very courteous, knowledgeable and pleasant to talk to so my shopping experience went fairly quickly. He explained the new features and compared the 2011 and 2016 models so I could see the similarities and differences. I have mentioned to several people how much I like my new blue Subaru and told them they should go talk to Dennis.

John B

Oct 24, 2016

York Bleyer was our salesman and he did an outstanding job in getting us the deal we needed on a 2017 Outback. This is our third Outback from Don Miller and all have been excellent vehicles. York was very helpful in explaining all of the features but also knew that we didn't want the purchasing process to take too long. I would definitely recommend York and Don Miller Subaru!

Bruce

Oct 17, 2016

Jim is not the typical car salesperson, which was greatly appreciated. He listens and makes sure you fully understand the car's features and what the customer really needs. We found him to be very honest and trustworthy. He also fully went over the car with us upon delivery so we knew how everything worked.

Karen

Oct 13, 2016

Jim was a great salesperson. Love his passion for fhese cars. It actually was fun to buy a car from him. He knows a lot and tells you what you want to know.

Mark B

Oct 13, 2016

Kyle was great. Very knowledgeable as he was able to quickly answer my questions with good detail. I had a very comfortable car buying experience, never felt rushed or pr soured at any point.

Leon3

Oct 4, 2016

I had good experiences in the past purchasing a new 2004 Legacy and a 1992 grand Voyager. When my wife and I walked in we were fortunate to meet Dennis Riddle. We were looking for a new car which had new safety technology. Dennis guided us and explained the benefits of the Outback versus other vehicles in a fair and honest fashion that helped us in making a decision to purchase the Outback over other autos we looked at. He patiently spent time with us in understanding how to operate the new technology after we had already purchased the car. We have had the car for a few months and find the ride extremely comfortable for long trips and convenient and easy to handle for in-town driving.

Mike Watson

Sep 30, 2016

Just bought a new Outback with the help of Jim Alfano. Jim is top notch rep for Don Miller Subaru. He will make sure you fully understand the details - big and small - when making your car buying decision.

Avaske

Sep 28, 2016

Jim alfano was very helpful in the selection of the vehicle and after-sale configuration of the Subaru Forester's nav system and safety equipment.

doc

Sep 27, 2016

Jim Alfano is a very accommodating and knowledgeable salesman. He went above and beyond in showing and explaining all the features of the Outback with Eyesight. I appreciated working with him and his organization.

petethe 4wheel drive guy

Sep 24, 2016

This is how new car purchasing should be. Jim welcomed me to Don Millers and made me feel at ease, while getting me quotes for my trades, yes, 2 of them. I was shown the vehicle that I wanted to purchase and offered a test drive without obligation. The whole experience was easy and I came away with a comprehensive knowledge of my complicated new car. Thanks Jim, I couldn't have done it without you. I felt that I had made new friends as well as bought a new vehicle.

subarulover826

Sep 22, 2016

This was my first car-buying experience, and I was a bit nervous I'd get swindled because of that, but Jim Alfano was as helpful and transparent as any car salesperson I could imagine. He was honest, genuine, and kind, and he really made an effort to understand my budget and cared about saving me money in any way possible. I would recommend asking for him immediately if you don't like dealing with the cheesy and obnoxious pitches of most car salespeople. He really knows his cars--was a mechanical engineer for most of his life! So he's not going to provide your typical dealership experience, but he'll give you something better.

Spock the CrossTrek

Sep 10, 2016

I previously have driven another make of car for the last 22 years so switching to Subaru was not easy decision for me until I spoke with Jim Alfano. He understood that this was not an easy decision and gave me 2 different test drives to make sure I was selecting the right vehicle. I absolutely love the CrossTrek.

Cube

Sep 2, 2016

As a part of a lengthy search, among at least a dozen makes and models, for a car to replace my aging Acura TSX, I conducted test drives of two versions of the Subaru Legacy sedan. Dennis Riddle was always helpful and responsive to my needs, and I would not hesitate to heartily recommend him.

Pamela

Aug 31, 2016

Wanted a certain model that was not in stock - Jim searched and found my car in transit in Chicago. Once delivered - it was exactly as promised. Jim took the time during the test drive to explain all features of the Subaru Forester to insure that this was the car I wanted.

nola

Aug 30, 2016

I highly recommend Don Miller Subaru West and just purchased a Subaru Outback 2017 from this dealership. The folks I met there were all approachable, friendly, and helpful. I really appreciate Sales Representative Jim Alfano - he went above and beyond to ensure I had all the information needed to choose the right car.

James Tralmer

Aug 26, 2016

My wife and I bought a 2017 Subaru Outback Limited today. We were pleasantly pleased with the friendly approach of a Sales Representative name: York Bleyer. Even though my wife and I are on a fixed income, York was able to help us find a vehicle that matched our requirements and at an excellent price. He took us on a test drive, and showed us, after purchase all the necessary features that would make our driving safe and secure. York went out of his way to locate the vehicle with the exterior/interior color scheme we were looking for. York was very transparent in providing us the details we would need in order to make a important decision, like buying a new car. He was also very patient in answering all our questions. He has a very appealing personality of caring, listening and advising. York made us feel comfortable and not rushed.The dealership completed its detailing of the vehicle, and it was ready on time. Our hats are off to a great dealership there in Madison, and to the diligent people like York that they employ. Keep up the good work and the great service to all your customers.

Little Old Lady

Aug 20, 2016

I bought a Subaru Outback in another state 8 months ago, then discovered that Wisconsin requires both a front and rear license plate. When I called in at Don Miller Subaru West, I was met by Jim Alfano to whom I explained I needed a front license plate put on the car. Jim was friendly and straightforward and went immediately to get tools to put the plate on for me. He then noticed that there were a number of squashed bugs on the front of the car and then went off to get something to clean that area for me before attaching the plate. When finished with the plate, Jim showed how knowledgeable he is by answering several rather obscure questions I had about the car. Jim was efficient and friendly throughout. It was altogether a superior experience such as is rarely to be found at a car dealership. Jim Alfano is certainly an asset to Don Miller Subaru West.

Beachgirl

Jul 5, 2016

On strong recommendations from our daughter and her husband, we decided that based on the safety features, AWD, and the very good deal that we worked out with York, it was time to try a Subaru. Other than the fact that we are both tech challenged with all the new features, we're quite happy with our new Legacy. Thanks, York...all 10's.

XJ

Jul 5, 2016

I just recently bought a new 2016 Subaru Outback from Don Miller Subaru West. My salesman was York Bleyer, who is very thorough in his work and provided great service. He allowed us to test drive multiple vehicles and took great care in getting us the car we wanted. This dealership showed a lot more attention to detail than others and proactively takes time to explain everything about your car after you buy it, unlike other dealerships that just let you drive off without further explanation after your purchase. I would definitely recommend both the dealership and York to others that are thinking about a car purchase.

Thomas A. Frantz

May 22, 2016

Jim Alfano was a very knowledgeable salesperson. Jim was honest and straight forward in helping us make the various decisions with our purchase. He gave unbiased information regarding the various issues in making the decision. Jim was not overly aggressive, but always there when we needed his input.

Lindsey

Mar 2, 2016

My fiance and I purchased a 2016 Crosstrek last December, and we just love this car. It fits our lifestyle perfectly (and the AWD is great for Wisconsin winters). We had a wonderful experience with the folks at Don Miller West, and were impressed by the attentive, friendly service of the whole team, especially Charlie. John in the finance department was very easy to work with, and he made an effort to answer all of our questions in order to set us up with a package that suited our needs. Also, Steve was incredibly knowledgeable on the features of the car, and its optional features. We would definitely work with this dealership again.

Blue

Feb 24, 2016

I had a pleasant experience, when dealing with Kyle, in making my decision to buy a car. He provided all the important details, which I requested, with no pressure, He did this with brevity, which I also appreciate. He was friendly and thoughtful regarding my future requests.

WayOutback

Jan 17, 2016

Contacted Don Miller while shopping for a new Outback and end up purchasing a 2016 Outback Limited from them. Eric was easy to work with over email and communicated very well, answering my questions along the way. At the dealership I worked with Kyle Vyse who was really helpful and knowledgeable on the Subaru features. He went with us for test drive and moved us thru the paperwork in record time. By far my best new car buying experience. No hassle and we drove home all smiles.

PM

Jan 4, 2016

I found my car on line, received a price quote on line, went in to test drive it, and drove my new car home all in the same day. There was no hassle, no haggling necessary. My research was done ahead of time, so I knew their online price was a great deal. Excellent, straight forward, and pleasant experience.p

jmb

Dec 24, 2015

They won my business because of the straight forward way they dealt with me. Very competitive pricing and didn't waste my time discussing things with each other. Both Rod and Dean delivered excellent service and knew there product. I drove a extra hour to do business with this dealership.

McNultyc

Dec 24, 2015

Extremely pleased with Steven Schober's (salesperson) professionalism: honest, personable and knowledgeable. Also, I want to mention Dave, the sales manager, because of them I walked away happy with my 4th Subaru (third from Don Miller)!

WI_Subie_Buyer

Dec 21, 2015

I basically shopped both Don Miller dealers in Madison. Both, would not let me anywhere near a WRX unless they had a deposit in hand. I may be under 30, but I had the cash to spend on the car anytime and I really think they just judged me based on age and said no. I was not looking to test drive to beat the car, just wanted to compare to the GTI that Zimbrick had no problems letting me get behind the wheel of (and encouraged me to beat on). Overall, never called or checked in after I inquired about the WRX.

JThomas123

Dec 11, 2015

I went to Don MIller for the Subaru Legacy. While the car was very nice and was one of my top choices, the experience with the sales consultant (Matt G.) was just plain dull and lacking, especially when compared to the customer service I received at two other local dealerships. It always felt like the sales consultant just didn't connect with what I was asking, or what I was interested in, and instead provided me with generic sales pitches about the car. Even meeting with the sales manager wasn't much better. When it came time to get a quote, they were unwilling to budge on the first number they gave me, which was higher than quotes I had collected from other Subaru dealerships. It was basically a "take it or leave it price", with no apparent wiggle room. On the contrary, the other dealerships were willing to work with me on pricing, and even took into consideration the other quotes I had gotten online from dealerships and price-quoting services. They even helped to thoroughly explain the numbers to me, which I never felt like the Don Miller team was willing to do. I would've bought the Legacy had the sales team just worked with me a little bit, but ultimately, they made it seem like I was just another customer in this long line of Subaru buyers. The other dealerships worked harder at getting my business, and making me feel like they wanted me as a life-long customer of theirs. If I ever consider buying a Subaru in the future, I'll probably travel outside of Madison just to avoid going to Don Miller.

kunalchu

Dec 10, 2015

Great customer service from start to finish. We managed to negotiate a price with Eric online, on arrival everything was as promised without any surprises, Ted was wonderful in showing the car and explaining things, and managed to do the paperwork efficiently and effectively. Very pleased with the service.

Jean S

Nov 16, 2015

It was a pleasure to meet and to work with sales representative Ted Ruiz de Chavez. He asked intelligent questions about my automotive needs and driving style. He actually listened to my answers and was able to sell me a vehicle that Im already happy with. I appreciated his patience, particularly during the new vehicle orientation.

Laura

Oct 28, 2015

We worked with Shannon on finding us a "gently" used Subaru for the winter. He was very knowledgeable about the current inventory and finding us just the right car. I never felt pressured to buy and all my questions were answered. We are Very happy with our purchase!

Denise

Oct 12, 2015

Terry in the service department was excellent. My 2015 Subaru Forester broke down on the way from Northern WI to UW-Whitewater. Terry took the time to figure out the issue and borrowed me a loaner car to get the kids to Whitewater on time. Even though, I purchased my vehicle at a different Subaru dealership, this dealership went the extra mile in a very stressful situation.

Greg1

Sep 16, 2015

Lisa Hoffmann at the service desk was very helpful getting me in for service as I only had limited time and got me in and out with time to spare. GREAT Service

jmickschl

Sep 6, 2015

I had a great experience at Don Miller Subaru on the west side of Madison. My salesperson Steve Weyhrich was very knowledgeable, and helpful. The staff was very accommodating, courteous and friendly. Steve answered all of my questions without making me feel like I was a bother. This was my very first brand new car and I was very nervous about the process. Steve was very patient, and understanding. John in finance was very thorough with the paperwork and explained everything for me. Steve went through the car with me so I was able to know what everything was and did. I have recommended this dealership to others, even though we don't live in Madison.

Happy owner

Sep 6, 2015

I had a great experience at Don Miller Subaru on the west side of Madison. My salesperson Steve Weyhrich was very knowledgeable, and helpful. The staff was very accommodating, courteous and friendly. Steve answered all of my questions without making me feel like I was a bother. This was my very first brand new car and I was very nervous about the process. Steve was very patient, and understanding. John in finance was very thorough with the paperwork and explained everything for me. Steve went through the car with me so I was able to know what everything was and did. I have recommended this dealership to others, even though we don't live in Madison.

alliet

Jul 22, 2015

First time buying a car, and Jim Alfano really went out of his way to make sure it was easier for me. I was moving to Madison and wanted to have a car to pick up when I arrived, so definitely did things a bit unconventionally, but he was extremely flexible and willing to figure it out. Recommend for sure!

RW

Jul 22, 2015

Dan Byczynski at Don Miller was excellent. We went and test drove the Crosstrek, Legacy and Impreza more than a few times before we made our final decision and Dan was always very helpful. The buying process was easy. So far we love the car and were very happy with our Subaru experience.

J and J

Jul 6, 2015

We are first time Subaru owners and were very impressed with our salesman, Shannon Dix, as well as the other staff at Don Miller Subaru West. Shannon is the most sincere salesperson I have encountered when buying a car. He is knowledgable but also was honest in his dealings with us. He answered all our questions and was respectful in his follow-up which is finding the balance between being interested in our needs as a customer and not pushing too much to be annoying!! I would recommend him highly to family or friend. We love our new Outback and the comfort of knowing we are in one if the safest cars on the road. Jim and Jan Haedt

SPSuggs

Jul 3, 2015

This is our 2nd time in 2 years buying a new Subaru from Don Miller West and we are almost bummed that we won't need another car for another 5 or 6 years. Sure Subaru is the safest, best value out there. It's the people and service at Don Miller West that make us want to keep coming back. Matt is the best Salesman: Friendly, knowledgeable and communicative. And John the Finance Manager was so helpful in getting us the best deal. We are also steady Customers of the Service Dept. We have never found them to be anything but trustworthy, courteous and capable. Five stars across the board for Don Miller Subaru West.

HondaBuyer

Jun 26, 2015

All I wanted was a nice, reliable used car for the kids and Dan showed me the perfect one. He listened to what exactly I wanted and the price range I was in and showed us only relevant cars, which was much appreciated. My search for a car was short and easy and actually enjoyable. I will definitely come back when it comes time to buy a brand new car for us.

Heather

Jun 25, 2015

The customer service we received from everyone at this dealership was awesome. We drove from De Pere to Madison because they were competitively priced and were very helpful and friendly over the phone. We would recommend Don Miller West dealership to friends and family.

Jim Hansen

May 27, 2015

I have to say this was the best car buying experience I have ever had. Jim is very knowledgeable about the cars he sells and I felt he was putting my best interests first. At no time did I feel pressured in making a decision and purchased the car that best fit my needs at a fair price. Ryan Rippchen in the business office was also great to work with and made the financing paperwork a breeze. One very happy customer!Jim Hansen

Camry

May 18, 2015

First, I want to say They(thedealership) called me and mention cars that they had that might work for me. Then the salesman (Jim Z,) who I worked with with my past car came in on his day off to show me this car, Once. I told the dealership that I would buy this car once the bank completed my loan papers, The bank had a very long delay in completing my paper work. However, the dealership was extremly kind and wait for my bank to complete the loan. I would and will come here if I need another carI would definately recommed this place to friends.

Tonysnorek

Apr 22, 2015

I worked with Drew Marnocha at Subaru West and it was an absolute pleasure. Drew has a very no-nonsense approach and was more than happy to get me the exact car I wanted, The car had to be custom ordered and built in Japan, It arrived a month before the expected delivery date, Drew and the team worked to get this car inspected, detailed and ready for me to pickup within a few hours of it rolling off the truck. Truly exceptional service and I left there knowing everything that I could want to and more about the car that I just bought. I could not be happier with this experience.

Tony Snorek

Apr 22, 2015

My experience with Don Miller was fantastic. My Salesman was Drew Marnocha, he got me the exact vehicle that I was looking for without compromise, it was a custom order and the car actually had to be built because there was not one with my specs within a reasonable distance for a dealer transfer. This car was ordered and arrived a month ahead of it's scheduled delivery date. The entire team pulled together to get this car inspected, detailed and delivered the day after it rolled off the truck, I could not be happier.

Dave & Betsy

Apr 21, 2015

We had a fantastic experience working with Jim Alfano to purchase our Legacy. Jim is passionate about automobiles, thorough, and customer focused. Another reviewer mentioned he not only made the experience low pressure, but also fun. We agree with that 100%. Jim was patient with us as we decided which model to purchase and saw our experience through from us walking onto the lot to leaving after a thorough delivery of the car. While we had most of our interaction with Jim, everyone we met and worked with were terrific. Thank you for a great car buying experience!The entire staff,

StacyL

Apr 8, 2015

I was dreading the new car buying experience until I met Jim Alfano. He made the experience low pressure and FUN! He has extensive product knowledge and was generous with his time. I love my new Forester! Thanks, Jim!

bladow

Mar 23, 2015

Just overall great experience. Quick, easy and fast. Would recommend them to everyone and definately a repeat customer.

VanDickson

Mar 21, 2015

Went in to look at a 2010 Forester we saw online and ended up getting it and were out the door in a few hours. We requested the "EPrice" online before going and got a great price. Once there we dealt with Dan B. and he was great. We were very comfortable with him and everyone else we met throughout the process including the business manager John. Would definitely recommend them to friends.

Beretta_al390

Mar 16, 2015

First of all I would love to explain my purchase of a WRX at age 51, its simple I've wanted one for 20 years and I loved the new body style. I purchased this car on March 7th 2015. Two weeks later I know why I wanted one. The sales person Steve Weyhrich was fantastic, very knowledgeable, and made the whole process a breeze. Not only did I have a great experience with Steve, but the entire management staff actually took time to come over and introduce themselves. Un-Heard of. I have since recommended Don miller Subaru to many of my friends looking to buy a vehicle. Oh and the WRX I purchased my Wife plans to have one of her own now LOL

Bill

Mar 10, 2015

We bought our Legacy in 2011 and have been very happy. Especially note worthy has been the service. Prompt, courteous and thorough. We recently had to reschedule our service due to a family emergency and they got my wife in and out so she could be with family. Thanks to Richard Johnson for looking after my wife when she needed the extra courtesy. Thanks also to Kevin Ryan for returning my call. Keep up the good work.

Rando

Feb 26, 2015

I bought a 2010 used Subaru from Don Miller West. The sales associate and finance person were super to work with. They identified a problem (before it became a problem) and had their service department take quick care of it. This was a very good experience (and I typically hate car shopping!).

gregory.phillips.35

Nov 19, 2014

I have been dealing with Don miller Subaru service for about 2 or years. My family drives gmc products but we still go there. The staff at Don Miller Subaru on Odana Road take very good care of my family's vehicle. The staff is always very friendly and they provide excellent service there prices are very good. I highly recommend Don Miller Subaru on Odana Road to anyone looking for a service center that will take care of your automotive service needs. I won't take my vehicles anywhere else. They also have good cookies and hot chocolate in the nice waiting room. Need a ride while your vehicle is being service no problem they have that coveted also.

pjhels

Oct 9, 2014

We chose a 2015 Subaru Outback in Twilight Blue, which turned out to be difficult to find with the trim package we wanted. Todd Kent and the Don Miller staff found the car 800 miles away and had it flat-bedded to Wisconsin for us. We have purchased a lot of new cars over the years, but I don't think ANY dealership has worked this hard for us.

pjhels

Oct 9, 2014

We decided on a 2015 Subaru Outback in a color/features combination that was difficult to find. Todd Kent and the Don Miller staff located what we wanted 800 miles from Madison and had the car flat-bedded for us. We have bought a lot of new cars over the years, but I don't think ANY dealership has worked this hard for us. We appreciate all their time and effort and the excellent service they provided.

Alison Pena

Aug 8, 2014

My husband's 2005 Subaru Forester lost air conditioning in July of 2012. We had difficulty with the dealership charging us and not fixing the problem. After my first review on this site they contacted us and have resolved the problem by installing a new compressor and subtracted some of what we had originally paid for not fixing it in the past. We are happy with the work so far. I am still rating them average as the customer service only changed when they saw my post. They have called us and followed up this time where they did not do so the first two times the car was in. I will leave the quality of work below average as we feel their mechanics should have figured out the problem the first or second time the car was in.

APRosenberg

May 1, 2014

I had a great experience working with Dennis Riddle. I knew I wanted a Subaru for the quality of the AWD, but wasn't sure between Impreza, Crosstrek, and Forester what would give the best balance of comfort, performance, efficiency, and cargo space. Dennis very patiently helped me test out an Impreza, a Forester, and both the gas and hybrid Crosstrek models while talking through the differences and his past personal experiences with the ones that he'd owned. The experience was extremely pleasant - Dennis was clearly interested in getting me into the car that best fit my needs and was never pushy or salesy, even though it was a busy Saturday. My experience with Dennis was definitely a refreshing change from the usual high-pressure sales barrage of car shopping.

Alysse

Mar 29, 2014

Todd Kent was fantastic to work with. We wished to purchase a vehicle by the end of the month in order to take advantage of a low finance opportunity. We had very little time, and Todd found a vehicle that met our specifications. He came in on his day off to make sure the loan application process was going smoothly. Because we live a ways away, he worked with us via e-mail so we didn't need to make any unnecessary trips to Madison. Before we made our final decision about the car, he did not pressure us at all. He was very pleasant to deal with and explained everything we needed to know about the car in a very thorough manner. We are very pleased and highly recommend him!

suryanarayanan

Feb 9, 2014

Don Miller -West gave me my Outback 2014 at a price I wanted and also financed it to the lowest possible rate. That is what I call customer service. I had some issues with my first dealership and decided to go with Don Miller - west. John Duell the manager was the person I contacted, I should say he is a professional in what he does. He listened to my issues and ensured I had the best service. Rob Dippel was my sales manager, he along with the finance manager made sure my first car purchase was smooth. I would definitely recommend the dealership for your purchase - Surya

hfloomis

Sep 23, 2013

My previous car's timing belt failed. I am married with 3 active kids and we have a very busy life. We needed another car ASAP. I knew I wanted a Subaru, and I had a lot of questions. My salesman Ryan knew the situation and easily could have put the screws to me. I experienced the opposite. No pressure at all. Ryan was very knowledgeable about the cars he is selling and was able to answer all of my questions. John handled the financing, and while I was offered all of the usual extras--when I declined one there was no pressure at all. I had a very good experience at this dealership and with these two gentlemen specifically. I hope all of my future interactions with this dealer are as pain free as this one.

Jjjj111

Jun 30, 2013

We considered other dealerships. Don Miller was responsive to our inquiries and very competitive on pricing.The actual purchase of the car was fast with no pressure to add on other expenses after the agreed upon price.I drove further to Don Miller than other Subaru dealerships and I would do it again.

TimK622

Jun 17, 2013

My wife and I first bought a new 2013 Outback from Andrew in March, knowing that we needed a car that A) would hold a car seat better than my truck or her tiny Civic and B) had better traction/all-wheel drive for future Wisconsin winters. The test drives and sales process were incredibly smooth and all of our questions got answered quickly and honestly, and we got a fair price for trading in the Civic. We left with our new Outback happy as could be. Then, in June, my wife and mother-in-law got T-boned by a guy who ran a red light - our new car (less than 2k miles) was totaled. Both side airbags went off, keeping my wife, unborn daughter, and mother-in-law from any permanent injury. The insurance company got us a rental for a week, but we knew that we definitely wanted another Outback as soon as could be. I called Andy up and gave him the story, and he immediately got to work looking for a replacement vehicle. He called me back later the same day, having found an Outback identical to the one we had lost, with one exception (that he said he would give us at cost). John from the finance team was quick about getting the paperwork drawn up, and 10 days after the accident we were driving home in our new car. Our story must have circulated the dealership, because every time I called or stopped by someone asked "Oh you're the guy from the accident? Is everyone OK?" and sent their best wishes to my family. I can't recommend working with this group of folks highly enough.

RandallFlagg

Apr 27, 2013

I was looking for a certified used Subaru Outback with less than 50,000 miles. I saw a 2010 listed on Don Miller's web site and went to look at it on Sunday. On Monday, I sent in an on-line inquiry. The response was quick and the person I spoke with gave me a good discount. I set up an appointment for a test drive. Terry Wenger took me out on a test drive and answered all my questions. I liked the car and closed the deal. I received good financing and picked the car up on Saturday. Terry went through the car with me again and answered some additional questions I had. All in all, it was a great car buying experience.

monch101

Mar 11, 2013

Honesty. Dennis and I agreed on how things would transpire, and that is how it went down. He was honest and friendly. Professional Purchasing Manager.

MrEsox_0

Feb 2, 2013

Our choosing to drive the two hours to visit this dealer started with the fast response by Eric over the computer. Early in this Eric had already improved on the price and answered all the questions efficiently. With the first phone call Andrew the floor salesman took over and was equally helpful. We scheduled a visit and were met at the door and felt very welcome. We were treated fairly with our trade and more than fair with the price on a 2010 ForesterX with the premium package. There was absolutely zero pressure and my wife and I were given our space to discuss it privately. in our twenty six years of marriage we have bought about twelve vehicles. This was by far the smoothest, easiest buy we have made. I have already encouraged my brother to straight to Don Miller as he is in the market to buy now as well. We will certainly not hesitate to go back. We also both absolutely love the Forester. This is our first Subaru. Been buying Honda`s. Thanks again to the team at Don Miller

xraygirl1284

Jan 29, 2013

Eric responded to my interent request promptly. He had then directed me to Terry. Terry was a stellar salesman. He is very informative, friendly, and does not pressure you. I told him what my budget was, and he worked within it. He didn't try to sell me anything I couldn't afford which is what I have encountered in prior car buying experiences. I also dealt with Chris in the office. He is also a friendly guy. The paperwork aspect went quickly. They do not keep you waiting long at all (which was refreshing).As a female, going in to look at a vehicle it can be intimidating. Not so at Don Miller with this great group. I will definately be continuing my business with them whether it's service or down the road (hopefully way down the road) a new vehicle.

MyXV2013

Jan 21, 2013

If I had to put a title of my review it would have been "STAY AWAY!!!"And to be honest I will start from the beginning, which wasn't bad at all, but unfortunately it ended up ugly.So my first contact with Don Miller Subaru West was about a year ago after my first interest in the new Impreza. I sent a request on the website and received decent price quote for what I was looking for. My first contact was with Dennis Riddle at this time. Dennis was great, very helpful, and very friendly. However I wasn't exactly ready to buy. Towards the end of the summer, when I was ready to buy, I tried to reestablish connection with Dennis over email, but unfortunately, for whatever reason, I couldn't. So I went to dealership, and here it started. Unluckily for me the dealer who I met with that day was Mark MacInnis. By that time XV Crosstrek was already out and I was highly interested in it. I did a test drive and what not, but I wanted to customize my vehicle a lot, so I decide to order in. In order to make sure I know everything I needed, I asked a few questions, some of which it took weeks to answer, and talking about questions, that every dealer should be able to answer of the top of his head. Finally we got to the price part. I received an OK price the first time, but from my observation and research it seemed like the price can go lower. So I decide to initiate a negotiation and asked for a price which was somewhat lower with the clear intentions to come somewhere in the middle of what I was offered and what I asked for. And here is when it got ugly.He replied with a rude and disrespectful email, basically meaning that is the price, like it or not, either take it or leave it. That was the point that I already have decided I will not do business with this dealer, no matter what. However I decide to let MacInnis's superiors and Subaru of America of my experience. According to Mr. Mark MacInnis, in his fallowing apology, that was supposed to be a joke. To me it is disrespectful, rude, unprofessional, it has attitude to it, and for sure is not, as he says a great business model. Regardless to what price a customer asks for a response like that is unacceptable. The price I first received was OK, and most possibly I would have ordered at it, just because it was the closest dealer, but not after a response like that. After I had the GM - John Duell involved, I was offered the sad additional discount of $200 Even if there was a price to make me close my eyes to the way I was treated, $200 is far, far from it. Needless to say I was done with this dealership, which appeared to be a good thing for me. I negotiated a much better price with Wilde Subaru for the vehicle and placed an order with them. I guess huge profit is not so important to other dealers...Do yourself a favor and stay away from Don Miller Subaru, and especially from, as he says about himself I am a very good person to work with, Mr. Mark MacInnis.Good luck with your next vehicle purchase! Hope my review helped you.Update form August 2013: Apparently Mr. Mark MacInnis decided to contact me few months latter and tell me how he felt about my review. He sent me very rude and completely inappropriate message, calling me all kind of names, and also saying that my concern was not taken seriously by anyone at the dealership, including the general manager, and it was laugh at. This only proves my point that this person is absolutely unprofessional, and should not be involved in any type of work with customers, period...

merlehey

Jan 17, 2013

Lease for our Subaru Forester was expiring soon, so we came in to check out possible new Subaru leases. Eric could not have been nicer to us, was very helpful in working out a new lease that fit our needs and our budget. Great experience overall!

michr

Dec 2, 2012

Earl is well-informed, answered our questions or researched ones he didn't have an immediate answer to. His orientation to the new vehicle was well done and useful though we didn't realize it would take nearly 90 minutes when we went to pick up the car! We felt we could rely on the accuracy and fairness of his statements.

tanya.howe

Aug 26, 2012

My wife is in need of a new car, hers had trouble starting. She took it into subaru hoping to trade it in to find out that it wouldn't start (a problem that had been starting to happen). Eric was the salesman that helped us from start to finish. He spent a lot of time and then even the General Manager came out to try to help her out. After no success they pushed her car to the Chrysler service dept to see what they could do. They found the problem and and were able to get it fixed. During that whole process they were still able to start and work on getting us into our new car. Eric and the rest of the crew handled everything for us as to make the whole process as easy on us as possible. Eric and the crew went way beyond anything we would have expected. They truly treat you like family and they deserve more then the 5 start rating we could give them. We HIGHLY recommend Eric and Don Miller Subaru.

Lynn Kinzel

Jul 17, 2012

I appreciated Matt's soft, low-key presentation of the vehicles I was interested in. He was thorough and followed up on questions I had. The management team was also friendly and offered what I considered to be a good price for the vehicle I wanted. I haven't had service done yet, but I expect quality, friendliness, and most importantly, integrity!

yogalady

Jun 6, 2012

everything went smooth and the car is great!! All of the dealership people were very knowlegable. The walk around was clear and concise as was the financial end and the trade-in.

sekisho

Jun 2, 2012

It was a pleasant experience with the staff willing to go the extra mile for the customer. Unlike some of my other dealership visits, there was no undue pressure to buy or add options. They even pulled off the magic of adding all the stuff I wanted within a day.

squanderoot

Mar 28, 2012

This was the BEST car buying experience my husband & I have experienced. Ever. Earl was friendly, through, and there was absolutely no pressure. He worked WITH us, and he knows his stuff! Between my husband and me, we have purchased many, many cars over the years, so this is saying something. Chris was a pleasure to work with, attending to the financing side of this purchase. He was very personable, and made a minefield of detail seem like a piece of cake. I was very impressed with his knowledge of "the small print" and all details beyond. He made a usually dry at best part of buying a car, a very pleasant experience. He enjoys what he does, is good at it, and it shows. Happily for us, the buyers!We met Don briefly, but he made it clear that our experience with this dealership was important. He also left us a follow up call the other day to check that we were happy with our purchase & to let him know if we had any questions or concerns. I even waited a week to come down from my new Forester euphoria, before I left a comment & rating. Wanted to be sure I was not unduly influenced by my wonderful new vehicle (or that new car smell! lol) I can say that I am most "grounded" and clear headed when I say that I would recommend this dealership without reservation, and Earl, Chris, and Don, in particular.THANKS GUYS!

sgunderbarth

Mar 4, 2012

Feels like you're waling into the ma & pa shop... But it's a Subaru Dealership with certified mechanics and Subaru parts. Good place, great customer service.

didurham

Feb 29, 2012

Unable to locate the Subaru Outback that I wanted in the southeast region, I called dealerships in several cities and found my car in Madison, Wisconsin. Ryan Rippchen at Don Miller Subaru was really wonderful to work with. Over the years I have purchased several new cars and this was by far the best experience that I have had buying a car. Dealing with an honest, no nonsense, knowledgeable salesman made buying a car 850 miles away a seamless, enjoyable experience and I highly recommend this dealership.

moonylace

Feb 27, 2012

Kenton is one of the most knowledgeable salesman I have dealt with. It was nice to work with someone that knows the product better than the buyer. The walkthrough was done well. It appears any issues that came up were dealt with promptly and with professionalism.

marymodj

Feb 25, 2012

Matt was very knowledgeable about the car we were purchasing and provided us with a very detailed orientation on the features of our new car.

kpitts

Feb 25, 2012

I found the vehicle I wanted on autotrader. I sent an E-Mail to contact the dealership about it. I am from Central Ill. about 150 miles away & wanted to be sure vehicle was available. I had been looking for this model & color for about 6 months. Ryan contacted me Via E-mail & a vist established. I made the trip & the vehicle was just what I had been looking for. Being from out of state it did take 2 visits to complete the transaction satisfactory. Due to bad weather moving in I did arrive way ahead of appointed time the staff started working w/me & Ryan was called & did come in immediately.This was avery satisfactory transactionArt Pitts

OleEmmy

Feb 22, 2012

Ryan was a pleasure to work with - helpful and friendly without being pushy. He really went the extra mile to help us find the right car for us and as quickly as possible. I would definitely shop with Don Miller Subaru and work with Ryan again!

tlbarth

Feb 7, 2012

Kevin goes out of his way to assist with scheduling and make sure all my questions are answered. I have always been happy with the service.