Used Cars for Sale at Dublin Hyundai in Dublin, CA

Car buyer

Jul 8, 2013

OMG! The finance manager tried every scam tactic listed on the internet with me. Whatever you do, make sure you have done your homework on negotiating scams. Do not negotiate in the office. I walked off the first time, got a better offer from another dealership, then they called back to undercut the other dealer, reniged on it when I came back in. I walked off to the honest dealer and did not get the exact trim which Dublin had, even though they now wanted to match the offer.

Rani Dawes

Jun 25, 2013

This dealership sold a used vehicle with unsafe (worn down to the steel belts) tires to my elderly, infirm parents. My folks bought the car, sight unseen, after responding to an online ad. When they arrived at the dealership, the car was being serviced and was unavailable for inspection. The salesman gave them a Kelley Blue Book printout listing the vehicle as being in "very good condition", along with a steeply discounted purchase price. In actual fact, the car should have never been driven off their lot in the condition it was in and was worth far less than the steeply discounted price offered to my folks. The rear shocks were completely shot and the front end was severely out of alignment. The engine had an oil leak. Once the sale was completed, paid in cash and in full, the dealership delayed a courtesy delivery of the vehicle to their home until after dark...9:30pm, thus insuring the cars' issues would remain undiscovered on the day of the sale. My Dad discovered the problem with the tires the next day, but was embarrassed about his purchase and, in failing health, lacked the stamina to take the dealership to task. He only got to drive his purchase for 10 days and was dead of natural causes within a month. My Mom does not drive. When I drove the faulty vehicle back to the dealership and pointed out the severe wear to the left rear tire (the right rear was worn, too...passed the wear bars), they offered to replace only the one tire...on a 4WD vehicle! Now, more than 2 months later, we discover that the dealership did not properly transfer title of this vehicle and register the sale with the DMV. The business office doesn't seem to want to return my calls. So, my Dad's bereaved widow doesn't even have the pink slip! We will have to sell this car ourselves, whenever the pink slip arrives and it looks like I will have to go to the DMV in person with my frail mother in tow, with a copy of the sales contract in my hand, to convince the DMV to hand the pink slip over to her. Wow. Long story short is...if you value your own safety, time, sanity and your pocketbook, don't go to this dealership. Life really is too short for junk like this!

DTS

May 29, 2013

the services dept here is horrible because of the services manager he is rude and is in love with his title. We purchased a Santa Fe 8 months ago. How have a repair claim under their warranty. He has decided it is not covered under the warranty. based on his treatment of us and his view that I am services manager and I am the final decision. The only thing he did not do was point blank call me a liar. But did everything else to say I was. Has help us make a final decision that we will never do any business with this dealership again. We were going to buy a second car here with in the next two weeks today is 5-29-13. Not any more. If you do buy a car here- another story in itself, make sure you have some where else to go have your service work done.

kctmeow

Feb 8, 2013

My parents decided they needed a minivan. My dad is dying of cancer and my mom has a bad back and hip, so their SUV has gotten to hard for them to get in and out of. My dad saw a listing here at Dublin Hyundai for a 2004 Toyota Sienna. I took them down to look at it. It wasn't clean or repaired and they said if my parents took this car right now, they'd let them have if for a great price! So my parents filled out all the paperwork and put a down payment on it and then waited a week while the service center went over it. The manager even said that they'd make sure the car was in great working order....it's their reputation on the line! The plan was for my parents to pick it up and take it right to their mechanic to check it over. The sales woman assured them that it was all gone over by their service center, but for some reason, she couldn't "find" the service manager so we could ask him what they found. They did put new tires on it. HA. My parents were told fi they took it to their mechanic and then decided they didn't want it, they would be charged $300 if they returned it, because of the smog certificate. Their mechanic found that it had been in a bad accident and was extremely out of alignment! My mom tried to get ahold of the finance guy, who said to call him with any questions, and of course, he didn't answer his phone. So now my mom is taking the car back. How dare they do this to my sick parents and then charge them 4 hours of paperwork and $300 for them to find out they were sold a broken car! This place is so dishonest. Don't believe those fake smiles they all put on.

Unhappy

Jun 21, 2012

I know that legally, all cars are sold as is/buyer beware, but when purchasing from a major dealership, one expects that the vehicle will have been decently checked and reasonably reliable... because after all, the dealership's reputation depends on it. Unfortunately, Dublin Hyundai does not appear to care at all for their reputation -- at least in the area of used cars. I recently purchased a used vehicle from them and within 7 days, I realized that it was burning oil like mad. (One week and 150 miles into ownership, it ran out of oil!) My own mechanic said that the valve seals likely needed to be replaced, but he would need to tear apart the engine to make sure. Estimated cost of repairs could be anywhere from $3500-8000. I returned to speak to the sales manager at Dublin Hyundai (Ken?) who assured me that the car had been inspected by them before it was sold and that something had to have happened after I purchased it. It was not burning oil when they sold it. I did not believe this, but was willing to accept responsibility for the full cost of repairs if they could show me the inspection records to prove that they did not know of this problem before selling me the vehicle. The manager refused, claiming that those records were "internal documents." He offered to share the cost of repairs with me (they'd pay for parts, I'd pay for labor), but he would not put that in writing. The law is technically on their side, of course, but morally, this is reprehensible. If they cared for their reputation at all, they would never sell cars like the one that I purchased. Or, in the event that it was an honest mistake, they would show me the inspection record to prove their claims that the problem with the car was not detected by their inspection. When I questioned all of this with the manager and suggested that they were a dishonest dealer, he cut off all conversation with me, took "all offers off the table" and walked away. It was disgusting and - until they can prove otherwise - dishonest. I would have expected such problems and levels of service at a Corner Joe's car lot, but not at a licensed dealership. I have honestly never had such a bad experience in my life. SIMPLY REPREHENSIBLE.

MANNY

May 5, 2012

TOOK MY TIB IN FOR ELECTRIC PROBLEM. THEY TRYED TO TELL ME MY CAR HAD AFTER MARKET WIREING. NOTHING HAS BEEN CHANGED EVER AND I BOUGHT THIS CAR NEW IN 07. WHEN I PICKED IT UP AFTER A WEEK THE WIREING WAS HANGING DOWN BY YOUR FEET AND TAPE ALL OVER THE WIREING. TOLD THEM TO PUT IT BACK AS THE MANUFACTOR HAD IT. THEY STILL DID NOT EVEN AFTER TAKING IT BACK 4 TIMES. NOW I HAVE TWO HOLES IN MY DASH WERE THEY TRIED TO HIDE THE WIREING. THIS PLACE HAS THE WORSE MACHANICS EVER. I SUJEST TO TAKE YOUR CAR TO TRACY HYUNDAI

Golfguru

Feb 6, 2012

Very friendly sales experience. They let the car make the deal. Finance department provided a number of options to purchase or lease and offered my daughter advice that I could not have known. Will certainly consider this facility for a new car purchase in the future.