Used Cars for Sale at Duval Acura in Jacksonville, FL

TLGUY

Nov 10, 2016

My service adviser Mr Merritt was wonderful A++++ Service. Those other service advisors really good. HOWEVER my service advisor that day was the BEST EVER!!!

Heather Bates

Nov 9, 2016

Great people and a Great dealership !!!! Will be returning in the future!!

George Stilian

Nov 6, 2016

Completely satisfied with the service provided. Everything was professionally and courteously accomplished.

CN

Nov 5, 2016

Excellent experience! I would recommend this dealer to anyone.

Acuratl09

Nov 5, 2016

Very satisfied as always excellent customer service. Service was completed on a timely matter. My service representative Kevin was excellent as always and recommend all service needed.

Joanne Masingill

Nov 3, 2016

I had a recall which was completed quickly.I had t travel 35 miles to get there but the service was quick and the sitting area was comfortable enough

Glenda

Nov 1, 2016

Duval Acura is consistently dependable. Out of the >10 times I've brought my car here I only had one unpleasant experience. I continue to bring my car here because I know that the quality service provided fits my needs.

2015MDX

Nov 1, 2016

Quick and efficient service was provided with short notice. While at the dealer a sales person answered questions about the coming availability of the hybrid MDX including its likely timing.Note: Did not rate the price since I purchased a 48 month service plan when I purchased the car from Duval Acura.

Ron P

Oct 30, 2016

Quick diagnosis of problem. reasonable cost and fast repair. Completed when promised. In my opinion they over delivered on their commitment. Very satisfied

RDeal

Oct 30, 2016

Duval Acura service team is the most professional and genuine service department that I have encountered in North Florida. They continue to go above and beyond with their commitment to care for my vehicles. Eddie Turner has been the big reason we remain loyal customers. His service is one that all dealerships would be proud to have.

Bill crispe

Oct 28, 2016

As always Kevin was great, took care of our needs, service was great. No one really likes driving 40 miles for service but I know I am good hands with Kevin and Duval Acura

MarkScreen

Oct 28, 2016

The service and staff were very nice and helpful- but the environment made me want to stay! Great place to be if you must have your car serviced.

Steve Toman

Oct 27, 2016

Went out looking for a used car for my 16 year old. Found one here at Duval Acura. The people here make the experience one that you remember for all the right reasons. A+++ dealer

Dwane & Delores Ruzicka

Oct 26, 2016

Kevin is an awesome rep, he is very helpful in all areas and has always provided excellent customer services. He had big shoes to follow after many years of having Aric as our Rep. But then again, everyone in the Service Department has been wonderful to work with! Thanks for everything guys!

Gabe

Oct 26, 2016

Two words. Merrick Wade. That is all I need to say to describe the exceptional service at Duval Acura service department. 5 stars all around.

elizabeth

Oct 26, 2016

my service rep was outstanding. polite, respectful and had a great smile.

PeterG

Oct 23, 2016

I think we have now done either 7 or 8 deals with Duval Acura since 2005. We keep coming back because of the personal, professional attention. There is no high pressure approach and most everything is done without ever walking into the store---I go there to sign papers and trade the cars. Hector and Kevin continue to be outstanding.

Gale Rodenbaugh

Oct 22, 2016

Kevin Augusta is exceptional and always provide to me the best of service.

Bernie Brockman

Oct 22, 2016

Work was done on time and correctly, Waiting facilities very nice and comfortable

Plonk

Oct 22, 2016

Everything was first class! The only reason for 4 stars is that no one was there to cover for lunch break. Had to wait 40 minutes for someone to come, so I could turn in the loaner car and pick up my car that had been serviced.

Nunesthiago

Oct 22, 2016

It was fast and professional.Perfect!All employees were really helpful, the price was good and even when I called in the guy on the phone was very friendly.

Matthew

Oct 21, 2016

Duval Acura had the SUV we were looking for and an reasonable price.Enjoyed the low pressure sales associates.

Christopher Douglas

Oct 21, 2016

Perfect experience as always. I've been dealing with Duval Acura for 20 years.

Dwight Miller

Oct 21, 2016

Our experience has been everything we wanted in dealing with Acura. As always we were treated like a customer should be and everything was explained fully. The only thing not done was our key fob because you had to order one. We will pick it up next Wednesday. Excellent customer care. Miller's

crjocean

Oct 21, 2016

I love the NO Hassle from your salesman while looking and end up buy. There was no pressure from anyone at your dealership and that was a huge selling point for me., I had experienced pressure why looking for a car at a lot of other dealerships.

Jovie Quinto

Oct 20, 2016

Jovie Is Our Service Advisor And He's Never Disappointed Us. He Always Goes The Extra Mile For Us And Give Us The Best Advice. We're So Happy That He's Our Advisor, Because He "Rocks".

dodi

Oct 18, 2016

This is a great dealership from the sales people to the service. I would highly recommend it.

n2thinair

Oct 18, 2016

Excellent experience as always with Duval Acura. Quickly addressed concerns I had with my trailer hitch wiring. Work was done in a reasonable amount of time, vehicle was cleaned and vacuumed. Kevin Agustin, my service advisor was courteous and efficient facilitating the process. Pleasure doing business with this dealership.

Pat43

Oct 15, 2016

Once more, Merritt came through and even though I had a problem and no appointment, he got my car in, fixed and returned promptly. He is always smiling and pleasent, and was nice enough to provide a loaner for me to use. Another wonderful experience at Duval Acura!

Glenn Milano

Oct 13, 2016

Jovie and his team took great care of my vehcile considering everything they were up against. Greatful to be up and running again. Would definitely use again.

shelleyt531

Oct 11, 2016

Great service and always professional. Jovie is a pleasure to work with and he always takes great care of his customers and addresses their concerns.

JENNIFER WRIGHT

Oct 7, 2016

Great customer service and I found the perfect car!

Eddy Hanly

Oct 5, 2016

Alex Negron was very easy to work with and made the whole process very smooth.

SSIRdxGal

Oct 4, 2016

Once again, had a great experience with Duval Acura Service Department. My advisor, Kevin Agustin, makes the whole process stress-free and easy. Helped me out with some discount coupons as well. Really appreciate Kevin and his great attitude and professionalism.

ClermontOmar

Oct 3, 2016

From the beginning I worked with Roger. He was helpful, fast and very efficient. From start to finish I don't think I spent more than 1 hour total on my behalf getting the deal done. They even shipped the vehicle to my home over 2 hours away. Within 12 hours of finalizing the deal, I was on the road with my new vehicle.

Michael PVB

Oct 2, 2016

This was my first visit to Duval Acura and I can definitely see myself returning in a few years to purchase another vehicle from them. I was treated with respect and never once did I experience any sales pressure. Jeff Laferge greeted me and offered to assist me during my fact-finding visit in search of a mid-sized SUV. His first impulse was to listen and inquire about my preferences. He then directed me the vehicle that met most of my criteria. I returned a few days later with my wife and unfortunately, it was Jeff's day off. Curtis Pillow offered to help us and he displayed true professionalism in picking up where Jeff left off. Together, these two gentlemen should be commended for their informative and patient sales presentations. I spent the rest of the week visiting other car dealerships to insure that I found the right car. During the time between my first visit and my eventual return visit to purchase the MDX, I received a courtesy call from both Jeff and Curtis who simply thanked me for coming by the dealership. This was in sharp contrast to stream of salespeople who pestered me with phone calls and texts throughout the week, asking "what they could do to put me in one of their vehicles". The guys at Duval Acura simply said that it would be a pleasure to welcome me to the Duval Acura Family. I want to thank Rafael Mejia for supporting Jeff and Curtis throughout the transaction and for making this a very pleasant car buying experience. I cannot wait to return in a few months for my initial service visit to say "Hi" to my new friends at Duval Acura.

Paul

Oct 2, 2016

Great experience dealing the team at the dealership, very good follow up and answering questions we had about the process. Very happy with their "no pressure" approach.

ClermontOmar

Oct 2, 2016

From the beginning I worked with Roger. He was helpful, fast and very efficient. From start to finish I don't think I spent more than 1 hour total on my behalf getting the deal done. They even shipped the vehicle to my home over 2 hours away. Within 12 hours of finalizing the deal, I was on the road with my new vehicle.

Michael PVB

Oct 2, 2016

This was my first visit to Duval Acura and I can definitely see myself returning in a few years to purchase another vehicle from them. I was treated with respect and never once did I experience any sales pressure. Jeff Laferge greeted me and offered to assist me during my fact-finding visit in search of a mid-sized SUV. His first impulse was to listen and inquire about my preferences. He then directed me the vehicle that met most of my criteria. I returned a few days later with my wife and unfortunately, it was Jeff's day off. Curtis Pillow offered to help us and he displayed true professionalism in picking up where Jeff left off. Together, these two gentlemen should be commended for their informative and patient sales presentations. I spent the rest of the week visiting other car dealerships to insure that I found the right car. During the time between my first visit and my eventual return visit to purchase the MDX, I received a courtesy call from both Jeff and Curtis who simply thanked me for coming by the dealership. This was in sharp contrast to stream of salespeople who pestered me with phone calls and texts throughout the week, asking "what they could do to put me in one of their vehicles". The guys at Duval Acura simply said that it would be a pleasure to welcome me to the Duval Acura Family. I want to thank Rafael Mejia for supporting Jeff and Curtis throughout the transaction and for making this a very pleasant car buying experience. I cannot wait to return in a few months for my initial service visit to say "Hi" to my new friends at Duval Acura.

George Patten

Oct 1, 2016

I was waited on immediately upon my arrival and my car was taken back to be serviced shortly avter I arrived. The repair was made in less time than anticipated and another problem I was unaware of was found and fixed while still under warranty. Excellent waiting area. Excellent staff. I willbe back when I need fiture service or repairs.

Carzrgr8

Sep 30, 2016

I have used Duval Acura for years for sales and service. I've never been disappointed on either front. They treat you with honesty and respect. Their prices are competitive and clear, and the quality of workmanship is impeccable.

Pressman

Sep 29, 2016

Repairs were a bit pricey. However, our Service Rep, Jovie was great.

Anthony Scarpa

Sep 29, 2016

From the first phone call through the purchase, financing, and delivery of my car everyone exceeded my expectations and made the experience seamless. I live in South Florida and visited multiple dealers on the East and West coast here. No other car dealer could come close to the deal Duval Acura put together. I highly recommend this dealership. Regards,Anthony J Scarpa, CPA

DeeDA

Sep 29, 2016

Seamless sales process all the way through! Terrific Salesman-Curtis Pillow. Terrific F&I Manager-Daniel Kawamura. Awesome Managers and GM- Rafael Mejia/Mark Lacovara! The best President Kevin Snyder! I was very happy with my auto buying experience! Every person there played an important part in the buying process and everything was TERRIFIC!

Michelle Jenkins

Sep 28, 2016

The drive in and service staff were very happy and attentive. Very good customer service. Loved to pick up my washed and vacuumed car! Nice, comfortable waiting room, too.

Jaxmom1973

Sep 27, 2016

We just bought our 5th vehicle from Duval Acura and we will definitely come back when it's time for number 6! Everyone who works there is always friendly, helpful, & ready with a smile. They do their best to make every situation, from buying a vehicle to service issues, as easy & painless as possible. Hector in sales & Merrick in service are top notch! We recommend Duval Acura over & over again!!

Darrell Tucker

Sep 25, 2016

Excellent overall customer buying experience! Full disclosure on vehicle history important part of process.

David McCudden

Sep 24, 2016

I Loved Duval Acura so much that I bought a 22nd car from them

car guy

Sep 24, 2016

when i arrived to drop off my car i was greeted instantly. Ed made sure i was taken care of asap and he even dropped me personally back to my work place .and aric dropped my car off when finished what a great experience

Linda O

Sep 23, 2016

I really appreciate the professional service I received from all of the employees at Duval Acura. Especially Kevin, he is always so pleasant and thorough in his explanations.

Tabish Ahmed

Sep 20, 2016

Prompt, courteous, efficient service. Duval Acura is always my first choice for my servicing needs.

Dave

Sep 20, 2016

I took our 2010 TL for its oil change, rotate tires, etc. service - scheduling was easy and then dropping off the car also was easy. Service Rep Kevin was very helpful and prompt.

EE

Sep 18, 2016

Kevin Agustin was patient and helpful to go over details and answer questions of work that needed to be done, would be checked and followed up on. Mechanics did a great job and found issue that I was not aware of, but definitely needed to be fixed. Service, professionalism, attitude was great. I always appreciate it. The loaner car was ready, and makes a big difference for the convenience as well.

jbigman

Sep 17, 2016

I have bought 8-9 Acura MDXs consecutively. The sales and service staff at Duval Acura is superb. Yesterday's visit was a first service for my new 2016 Acura MDX. I was treated with great customer service and respect setting and carrying out the appointment. My drop off and check in was handled flawlessly in 5 minutes with multiple smiles. My car was ready at the promised time and the car, key and paperwork were brought to me without having to step foot back into the service area. Thank you Arick, Merrick and the rest of the service staff. They even washed and vacuumed the car.

Susanm

Sep 15, 2016

Friendly, competent and great service appts. I have probably visited the dealership on 4 occasions. The facility itself is clean and inviting and the staff are polite and efficient. This is a five star in my opinion

Keyonte

Sep 15, 2016

I recently bought a Mercedes from Duval Acura the team was very helpful and proficient, it was worth the 2.5 hour drive.

Robert Jacobs

Sep 13, 2016

I have been a Duval Acura customer for 8 years. It is always a pleasure.

Matt

Sep 10, 2016

Okay, Friday morning I finished work to find a decent amount of antifreeze under the car, checked things out under the hood, nothing majorly noticeable, started the car, and drove in the parking lot before heading on the main road, to find the temp gauge climbing. I knew I wasn't that far away from Duval Acura, and decided to try and make it down the road. I grabbed some water and filled the overflow tank - and made it to the dealer. I had no appointment, came in randomly in the morning, and was still met with no hesitation to provide support from the service staff. I was led to Arick who then listened to my experience, and got it quickly to the shop, he came out with the diagnosis, offered me a couple options to get the problem fixed, included a fair discount, and even provided a loaner car to me until the repair was complete. I had a great experience, felt well taken care of for my issues being last minute and the support of Arick to get the job completed as quick as he could. Thanks!

Terri Cavoli

Sep 10, 2016

Outstanding service as always for many years. bought cars and got customer service great fantastic awesome customer service

Jillian Palmer

Sep 9, 2016

Merrick Wade was my Service Tech. He was knowledgeable and extremely helpful! I will be back!Thank you

Anonymous

Sep 7, 2016

A++++++++++++++++++++++++++++++++++++++++++++++++++++++

Horse Gal

Sep 7, 2016

The service representatives are courteous and friendly, plus they look out for my financial concerns.The car was serviced in a timely fashion and ready when promised.

Marsha Dorsey

Sep 5, 2016

Courteous, efficient, polite, high quality. As usual.

BBrown626

Sep 5, 2016

I enjoyed the no-pressure sales experience. The sales staff was very helpful, patient and friendly. I thought I had my mind made up on a car, but wasn't certain. I looked at a few cars and ended up test driving two models. There was no pressure and the salesman (Jerry) was very helpful. After my purchase I had questions about the safety features. Another salesman, James, help explain them and even went for a drive with me to help. I love my car and the buying experience was very good.

Ms. Clark

Sep 3, 2016

The best service center in Jacksonville!!! Nothing else need be said.

RG

Sep 3, 2016

Transaction almost entirely done over phone and Internet. Vehicle as described and promised. Chris was very helpful in getting me all the answers I had. Being out of state and 6 hrs away I had to ask a lot. Very good buying experience.

Empty2

Sep 2, 2016

Merrick Wade did a superb job handling all of my service needs as usual. He's the best! The car was clean and ready on time.

John

Sep 1, 2016

I purchased 2 cars yesterday Tom & Bob were really professional, polite and well versed on the two cars we bought.Unusually pleasant and the prices were well in line with what we expected.John & Mary Lou

Debbie

Aug 31, 2016

I purchased my car at Duval Acura yesterday. Chris made it such a 'non' pressure experience. He made me feel like a VIP. He knew I was purchasing a care on my own for the first time, and he spent so much time explaining everything to me. He made sure I understood all my options, as well as the mechanics of all the 'bells & whistles'. AND, free car washes for life! WOW :)

Lindsay C.

Aug 31, 2016

I always work with Kevin A. in the service department. I have for years and as always he is so helpful and friendly. Keep up the great work! I will be a customer for many years to come.

Greg

Aug 31, 2016

The team got me in and out in the expected time. Very happy about that.

Kelly

Aug 30, 2016

The only issue I was disappointed with was that the car had a "mislabeled" price posted on it and no concessions were made to rectify my final sale price. Otherwise, I did have excellent customer service and was very impressed that my roof rack was installed while I waited to avoid trip back. Love my RDX so far!

Mary Conway

Aug 27, 2016

The diagnosis of the problem was very quick. The best part was the rental of a loaner so I did not have to sit there for several hours. Very easy in and out.

12345

Aug 27, 2016

the work was completed as promised - quote was accurateonly concern was that associate stated that car might not be completed that day (during a call we made mid afternoon to question pick up time) - however the work was completed in one day

Ron

Aug 23, 2016

second purchase both were great buys sales and service teams were great I got in and out in less than two hours as I had to travel back to Atlanta

Dado Ustovic

Aug 22, 2016

Great customer service and experience. I took my car in due to an odd noise coming from the breaks whenever I would go into reverse. Duval Acura quickly identified the problem and fixed the breaks at a great price. Car wash and vacuum included. I can always depend on them.

golfgrl4

Aug 21, 2016

We were extremely impressed with Duval Acura and in particular, salesman James Singleton. He was knowledgeable, personable, and accommodating. All contact personnel were also friendly. Loved the fact that we never felt any sales pressure. Thanks!

Kelli Sutton

Aug 18, 2016

Everyone at this dealership was excellent to work with. They all made me feel like I was making the right decision by purchasing my vehicle from them. They answered any and all questions that I had and made sure that I was getting the best deal possible. I couldn't have asked for a better car buying experience.

Becky Iddings

Aug 18, 2016

I can't imagine a better service dept anywhere. Merrick and Ed always go the extra mile for me and I truly appreciate it!!

Jtsx08

Aug 17, 2016

Everyone is friendly and chill, no pressure or anything. The wait is always comfy with a clean atmosphere. They let you know what you need and what they recommend when it comes to service. When the car is ready to go, it's always cleaned and vacuumed as a courtesy

Edward Knight

Aug 17, 2016

I took my 2004 RSX S type in for Oil /filter change and to have a low beam headlamp replaced. The service was awesome. My Acura rep Merrick noticed and advised me of a defective motor mount. These guys are total professionals. Thanks

Ms. G

Aug 17, 2016

Roger and Phillip made this process quick and easy. I was in and out the door with my car in 2 1/2 hours and that has never happened before.

ILXlover

Aug 14, 2016

Contacted by dealer for a recall issue. Appt was made very promptly. Repair was done quickly and efficiently with great courtesy, followed by the usual complimentary car wash. Such good customer service!

Anne Redden

Aug 11, 2016

We have a new MDX, Hector and Eddie were great....I love the car!

Satisfied customer

Aug 11, 2016

Once the replacement parts were available (passenger seat bottom cushion and airbag), repair was scheduled. Dropped car off, a loaner was ready for me, and I received a call a few hours later that all work was complete. Car was clean and service performed. Seat cushion looks good, assume airbag is fine.

Timothy Altman

Aug 11, 2016

Our car buying process was the easiet and most informed purchase of a vehicle we have ever hadJerry took the time to explain everything to us about our vehicle, going over all of the features of the vehicle. I would definitely recommend this dealer to family and friends

Daisy

Aug 6, 2016

I want to thank Michael and Phillip from the bottom of my heart! From the time my daughter and I walked into your location we were treated like preferred guests! Michael was proactive, courteous and very thorough! My car was waiting up front for me to test drive, Michael's tone and demeanor put me at ease! He and Phillip made sure we had refreshments! Everyone kept congratulating me! It was heartfelt and truly appreciated! Phillip was very professional as well! Michael is truly an addition to your team!

Deacon

Aug 5, 2016

Having had an unpleasant experience with Honda in Panama City, I felt uneasy about having my.car serviced at Acura. My gears were washed away beginning with my fisrt contact at the drop off and continued through the return of my car. The experience was great. In fact, I've made another appointment for.needed repairs.what

Naim610

Aug 5, 2016

Did a great job restoring the paint on the rear bumper of my car. Also repairing the air sensor on the passenger side rear tire.

123

Aug 5, 2016

The service Merrick Wade is phenomenal. He does a great job explaining everything and making sure the work is on time. He's a real professional.

Tom Moore

Aug 5, 2016

Jovie Quinto in service always takes good care of me and my MDX

H. Rolle

Aug 1, 2016

Service was quick. Issue was fully resolved. Merick assisted and spoke to Jovie. Both provide great service.

JD

Jul 31, 2016

Very helpful service specialist and knowledgable technician.The service specialist gave me several options to choose from for the needed maintenance on my vehicle. I had requested a particular technician that had worked on my vehicle in the past. He came out and shared his professional opinion about the approach I was leaning towards.

Dan Stormes

Jul 30, 2016

Our new 2016 RDX came down with squeaking brake syndrom. I contacted Duval late Wednesday and they gave me an appointment for Thursday morning. When I arrived (of course the squealing had stopped) my service addvisor (Merrick Wade) wrote up my problem (which apparently a common issue for 2016 RDXs) and said I could wait for it.An hour and a half later the car was done and washed!Great job for all concerned!

Mary Mentzer

Jul 30, 2016

Always great service. Thanks Merrick Wade for being the best service representative guy.

andrew

Jul 30, 2016

Always meets or exceeds expectations. Wouldn't bring car anyplace else

june rice

Jul 29, 2016

The service department at Duval Acura is excellent. I drove up and was met by someone that directed me to my service adviser, Kevin. He had my paperwork and answered all my questions. Best service department I have ever dealt with!

John

Jul 27, 2016

Great introduction to Duval service. Love the appointment system. Service rep was waiting for me with paperwork drawn up when I arrived. One signature and too the waiting area. TV, wifi, Kurig coffee or tea, refrigerator stocked with soft drinks or water made the wait fly by. Service rep walked by several times to give me updates. Car delivered on time and with a spotless wash.

Uncle LJ

Jul 27, 2016

Friendly atmosphere no high pressure sales person chasing you down. They let us take our time and when we had a question they would have an answer. Me and my wife have had alot of bad car buying experiences but, at Duval Acura I believe they knocked it out of the park. In the near future I will be recommending them to others. I definitely will be back. Thanks guys!Uncle LJ

Robert and Harriett Whiting

Jul 26, 2016

Very pleased.We moved to Florida from Maryland (Where car was purchased). Duval service advisors and staff have been wonderful.

Kevin Augustine

Jul 25, 2016

Good Job as always with Kevin, he is friendly every time and you can tell he takes pride in his work!

liz

Jul 22, 2016

Derek was my service professional. He gave me straight answers and went out of his way to be professional, courteous and just plain nice. i wasn't happy leaving my car to get the air bag replaced due to the recall, but it worked out fine because of the top ranked professionalism of Derek. Thank you for making a believer out of me.

Robert Iacovelli

Jul 20, 2016

Hector, made this an enjoyable experience to purchase my new MDX, was able to answer all ofour questions and made us comfortable through the entire sale cycle from showroom to the finalpaperwork.Many Thanks to Hector.Bob

pd91king

Jul 18, 2016

This is our second purchase for a Acura at Duval Acura and we couldn't be more satisfied with the entire experience. No haggle, no hassle, no headaches. Very professional and entire team was spot on. Thanks again!

khanjagsphill

Jul 16, 2016

Merrick Wade is the most unprofessional and emotional service rep I have every encountered. I cannot believe that this man represents such a brand. I know some associates from his inner circle and realized that because he is of the LGBTQ community he will treat you different based on your beliefs. 1 star.

Alex H

Jul 16, 2016

My experience at Duval Acura was the best car buying experience I've ever had or could ever imagine having. The entire team was amazing, from Kevin Snyder, to Anthony Lewis, to the finance department.

Mary Lou Cheatle

Jul 16, 2016

Chris was very knowledge about Acura cars and easy to work with. He made sure all my concerns and questions were answered and provided great customer service. I would recommend him to anyone looking to buy a car from Duval Acura.

manuel.pastrana1

Jul 14, 2016

Happy with the service. . The service done in timely manner. The service writer helping each out other to avoid unnecessary waiting of customer.Highly recommend the service department. for their excellent service.

Lynn Higgison

Jul 14, 2016

I so appreciated that they patched my fairly new tire with no charge. Customer Service is top notch at Duval Acura on Atlantic Blvd.!

Becky

Jul 13, 2016

I purchased my MDX from this location 3 years ago and have done all of my maintenance at this location. They make it so easy. Staff is always very knowledgable and friendly. Jovie in particular has gone out of his way to help me on more than one occasion. This level of service is why I keep going back.

Harry L

Jul 10, 2016

Duval Acura is my fourth primary dealer in 3 different states. Like all the others Duval's service is polite, fast, reasonably priced, and my car always goes home looking brand new.Other family and friends offer stories about the service at their Premium car dealers... often necessary, and expensive.My car is a gleaming 2002 Acura RL 3.5. I have needed only the mileage required, new timing belt, one new battery, one set of new tires, and a minor gas cap repair in 14 years!

Tom V

Jul 10, 2016

Derek Vanderhof provided an exceptional customer service experience for me yesterday. This was my first trip to Duval Acura being relatively new to town, and I was thoroughly impressed. My service was completed promptly and completely and Derek's communication was timely and professional throughout. Kudos to Derek and the entire Duval Acura team. I'll be back for certain.

Tom

Jul 8, 2016

GREAT SERVICE EXPERIENCE. DONE AHEAD OF SCHEDULE. COST AS ESTIMATED. SERVICE REP WAS THOROUGH, FRIENDLY, ACCURATE. DID A NICE JOB ON INITIAL EVALUATION OF PAINT REPAIR AND FINAL INSPECTION UPON VEHICLE PICK-UP.

Cecy Koppel

Jul 8, 2016

Merrick has always been professional and a care person every time I take my car for service.He was on vacation for two days when I called for my A1 service and I waited until he came back to take my car to Acura. As long as he is there, I'll request him all the time!Cecy Koppel

Dwane

Jul 7, 2016

Acura Duval has the most awesome team from Sales to Service. They're Service Team is the reason for our returning to buy our 2nd car.

Priscilla Lagmay

Jul 4, 2016

Wonderful Car, Wonderful Dealership. I am a Duval Acura customer for life.

Cheryl

Jul 2, 2016

This is my second purchase from Duval Acura and my third Acura purchase. Nick provided a great customer experience and was very helpful in explaining all of the features and helped me set up all of the options that are important to me. He made the process easy and was very professional. He made sure all of the proper paperwork was in order and executed. Additionally, I always bring my cars for service there and Merrick Wade always provides me with excellent service.Duval Acura is a class dealership and provides an excellent customer experience. The staff there is head and shoulders above all of the rest.I would highly recommend this dealership and of course highly recommend Acura cars as they are an excellent value for your money.Thank you again,Cheryl

Linda Smith

Jul 2, 2016

The guys in the service dept are great. ..they know me when I come in. Always make time to talk. My car is always ready on time.

Gayle Hall

Jul 2, 2016

Kevin Agustin is awesome!! Always so helpful. It would however be helpful to know all the scheduled service. In advance. I budgeted time for a B123 but also needed an alignment.

missfl1908

Jul 1, 2016

Kevin was the "key" in this entire experience. I had the pleasure of speaking with him prior to my appointment and he was very knowledgeable of my car. I had no idea what to expect and was happy to find out that the prior owner was already in the system for having work done on my car. I ended up spending less and that I am grateful. I was treated as if I just bought a new car. Everyone I came in contact with was nice, even the gentleman changing the coffee filters.

SSIRdxGal

Jul 1, 2016

Once again, had an absolutely SUPERB experience with the Duval Acura Service Department. Had a recall issue that they handled in a timely and efficient manner. My service advisor, Kevin, could not have been more helpful and professional. He provided first class service and great advice on the recall and other routine maintenance questions I had. I will always start my new car search at Duval Acura, just based on my experience with their service folks. Thanks!

Saundra

Jul 1, 2016

When I went in to Duval Acura, I wasn't convinced that I wanted to buy a new car. Mike Anderson answered every question, took me on a thorough test drive, and demonstrated all of the awesome details of the new TLX. By the end of the day I was sold. First Class Customer Service Start to Finish

Sherry Quinto

Jun 29, 2016

The sales and finance team at Duval Acura are top notch.Kevin Snyder, Hector Castaneda, and Phil Warren our first class.

Margaret Owen

Jun 14, 2016

I had a good experience at my recent visit. Thank you!

Ryan's car

Jun 12, 2016

They were professional and the work was quality the price was a little high but fair they kept in contact with me to let me know the progress of the repair .

Another satisfied customer

Jun 10, 2016

Kevin Snyder and Rafael Mejia recently helped me with my lease buyout. Both were extremely helpful, responsive, knowledgeable and efficient.

Kathleen O'Malley

Jun 10, 2016

Work was done promptly. The vehicle was ready when promised.

Jeffrey Giambrone

Jun 8, 2016

The service department, particularly Jovie Quinto, was exceptional in handling my Acura MDX service needs. I believe that the service department will take good care of my needs and would recommend them to friends and colleagues.Thank you.

Lance Davison

Jun 4, 2016

Awesome Service Department ~ Eddie Turner and Merrick Wade make it happen. I would highly recommend this service department to anyone. I am considering to upgrading to a TLX from a TL and met with Rafael Mejia yesterday (06/03/16). Very good presentation on his part.

itsjustacar

Jun 1, 2016

Duval Acura exceeded my expectations with this service call. I got right in, the loaner car was prepped and ready, the service rep had all of the paperwork ready to go but he was willing to spend as much time with me as needed for me to talk about what my concerns were with the car. The car was ready sooner then expected and ready to go when I arrived! Couldn't have been a better experience!

cammiejt

May 31, 2016

What a wonderful group of sales people. I went in without an appointment and Chris was with another couple so Nick took great care of us and let me drive 3 cars to get a feel for each one. I was so appreciative of the time Nick took as he knew we were there to see Chris. Finally found the car that would fit my wallet, test drove it, and wrote it up.Will give this dealership and their sales staff an A+. I actually pick my car up in 2 days.Thanks to everyone for making this a pleasant experience.Cammie Thomas

Ron

May 31, 2016

My service call was handled very well. My service advisor was professional and friendly. Got me in and out in good time. The free car wash was an nice extra.

DebbyW

May 30, 2016

Always great service at Duval Acura. I wish I wasn't moving out of state. Hoping the new dealership performs just as well. Thank you Jovie.

Southernmoststeve

May 27, 2016

Over all I had a good experience. Didn't get as much as I should have for my trade-in (that was in excelent shape) but you never do at a dealer.

Terri C

May 25, 2016

Everytime I visit it's like seeing old friends. They always give me great service and look out for me. I've been going there for 10+ years and they go out of their way to make thinks pleasant, go the extra mile and provide the best peace of mind for my car care. They are like an oasis in the car world

ALT

May 21, 2016

I brought in my RDX due to the AC not working. Jovie took care of me and my car every step of the way! I personally appreciate when someone can take ownership of an issue and ensure the problem gets resolved. Jovie never "passed the buck" to anyone else and always made sure I was aware of what was going on with my RDX. I have never experienced a more friendly and determined staff member than Jovie in all my years of owning a vehicle. This experience with Jovie made me even more confident in knowing I chose correctly when I chose to buy from Duval Acura. Thanks, Jovie!

JMiller22

May 21, 2016

My have purchased my last two vehicles at Duval Acura, both pre-owned, and have been totally satisified with the cars and service provided. The service technicians make the process quick and easy. Thank you!

Cbf

May 21, 2016

I appreciated the greeting. My vehicle was ready sooner than estimated. They included a complementary wash. The service performed on my vehicle was explained. I only had an oil change, but rates were competitive with quick change places and I feel good about having authorized technicians providing the service.

Mike Diffenderffer

May 21, 2016

Offered some price alternatives for tires when I balked at the pricing for the name brands. Slight body repair was much less than the estimate. great guy to work with....Jody!

JBB

May 20, 2016

Kevin is very professional and explains and follows up on all the necessary details. I have been having my cars serviced at Duval for years and they have been consistently good.

PJS

May 15, 2016

Straight to the point that process. Extremely friendly and knowledgeable staff. No hassles and no haggling

William E. Walker

May 14, 2016

My rating is my review. My entire service experience was fine. No problems at all.

Rita Eidson

May 12, 2016

I am always treated like family! I was greeted by name when I arrived at my scheduled appointment time, I did not have to wait for my service to be written up. My loaner car was ready and I was out the door within 15 minutes on my way to start my busy day!

Kris45

May 10, 2016

After spending four hours at a dealership down the road, I stopped here to look at a particular car, a Honda Accord. The price was a fair price. I had been doing my research and educating myself on the market of this particular car. The salesman, Michael Anderson, was very professional and polite. He explained the no price haggle policy and we drove the car. He was familiar with the car and its features. I didn't feel manipulated at all like I was at Arlington just prior to this over basically the same model car, different year and options. The entire process from when I turned into the lot and drove away was less than 2 hours. Financing was a breeze! I recommend Duval Acura!

Ariana

May 6, 2016

My second time having service done at this dealership and they don't disappoint. Very efficient service.

Dave & Helen Tucker

May 4, 2016

We have purchased several MDX's from Duval and every time the experience, service and people involved have been excellent ... both sales people (Hector and Alex) were very courteous, responsive and quick. The financial person who processed the documents for the vehicle as has worked with us previously, was also very responsive and a pleasure to work with ... thanks for the excellent buying experience ... dave and helen tucker

Douglas E. Jones

May 1, 2016

No keys available to unlock tires at Costco to install new tire set. Duval Acura individual went to Costco and unlocked all tires-regular and flat. Individual was very helpful.

Marla

May 1, 2016

Duval Acura's Service Department provides Superior Service. The staff is friendly and helpful. The are willing to got the extra mile to ensure they exceed your needs and expectations. The services they provide are times and efficient. Truly quality work. They really take pride in offering exceptional customer service.

Regina

Apr 28, 2016

I received good service can't ask for anything else

Barry Aycock

Apr 23, 2016

Easy to understand pricing with sales reps. who took all the time needed to answer questions and explain the features on the vehicle.

David McCudden

Apr 22, 2016

I was very happy when I bought my first car from you, that I came back in less than 6 months and bought a second new car from you.

kmaclean

Apr 21, 2016

I purchased a 2016 Acura MDX, " The MDX was priced very competitively. No haggle business is the only way to purchase a car. Our salesman, Chris was great to work with. Treated us with respect, very professional and very knowledgeable. It was by far the best car buying experience I have ever had. Will definitely go back for future purchases.

Dodi

Apr 19, 2016

I have had only excellent experiences with Duval Acura from my purchase of an Acura ILX in May 2014 to the services of my car. Jovie is my service manager. He is professional, competent and enjoyable to communicate with. My car had an airbag recall in late March (2016). Jovie arranged for a rental car for me until the part came in. Yesterday, April 18th, the new part was installed in a short period of time. I returned the rental and the rental agent drove me to Duval Acura where my car was waiting for me - repaired and washed/cleaned. I have only good things to say and would highly recommend this dealership.

Michael

Apr 19, 2016

Had an oil change service due. Service running behind so the wait took longer than usual. My service advisor Merrick apologized and took care of the costs due to the long wait. Duval Acura always looking it for me. Thanks.

Craig

Apr 17, 2016

EdThe service Person was very professional and made sure my service needs were taken care of in a very timely manner.This was a great experience that I've not seen with other Acura dealers I had service performed at

CBI

Apr 16, 2016

Everyone was so helpful. Hector was great and didn't give me the run around on anything. Very straightforward! The finance manager was open and honest about all charges and fees. Felt like I got a great deal!

Caroljax

Apr 13, 2016

I had an unusual problem to diagnose (one I accidentally created). Jobe was very responsive, both in scheduling and facilitating the diagnosis and treatment of my car . He and the technician were efficient and perceptive so my time and cost were minimal. Jobe kept me informed and the problem was fixed while I waited.Thank you.

Raghdan Georgis

Apr 12, 2016

Always taken care of by genuine people. Been a customer for years and would not go anywhere else for my Acura services.

Edward Knight

Apr 9, 2016

As always, treaed wih respect. My service repesentaive always makes certain all services are done properly and when additional service is recomended it is explained why.

R Winbush

Apr 9, 2016

We have purchased 6 vehicles from this dealership and we come back because of the service department. Buying a car is easy but maintaining it with friendly, efficient and quality is so important.

Roby

Apr 9, 2016

Kevin and Eddie went above and Beyond to get my new to me TSX taken care of!!

Mlwingate

Apr 8, 2016

Anthony is the perfect sales person. No pressure, just professional. I will send referrals to Anthony any chance I get. Beyond impressed. Best experience I've ever had getting a new car.

Ronnie bond

Apr 6, 2016

Excellent experience and quality of repair. The service agent was friendly, courteous and very knowledgeable

Lisa Yearwood

Apr 6, 2016

I love Duval Acura.....Merrick Rocks....And Kevin ain't half bad either. All in all, I have only ever had superb service from Duval Acura which is why I am looking to buy another car.....But it has to be from Duval Acura....

Jtsx08

Apr 6, 2016

Ive always had jovi help me out when it comes to routine maintenance, excellent service and always looking out. The courtesy wash and vacuum is definitely a plus

Pamela P Simpson

Apr 4, 2016

Kevin discovered another problem and corrected, which I appreciate, since I was going on the road.

Jim

Apr 4, 2016

The RDX was priced very competitively. The customer first, no haggle business model was a great way to buy a car with confidence. Our salesman, Roger was great to work with.

hickmon1

Mar 31, 2016

They were on time with there service. My sales tech was very informative and helpful with my situation. Took care of the problem I had with my vehicle in a timely fashion which I really appreciate. So far so good, looks like they took care of the issue I had. Will always recommend Duval Acura to anyone.

atBlueyes424

Mar 31, 2016

As always, my Service Advisor Jovie Quinto does a awesome job of delivering quality service while being attentive, friendly and courteous. He repeatedly works around my busy schedule for the best time for me to bring my car in for service. He's one of the reasons I would consider even buying an Acura in the future.

Ellen Kreisler

Mar 28, 2016

As always, my Service Advisor Jovie Quinto did a great job of delivering quality service while being courteous and friendly. He always makes sure the experience is great.

customera

Mar 16, 2016

A3 Service took the amount of time they told me it would. Found email with coupon while service was being completed and it was deducted from my cost. Oil change, transmission fluid replacement, and tire rotation. All seemed to go fine.I did find a rear brake light out about a week after the service and wonder if it was out when I had the car serviced. Figure basic light check would be done while in. I also found a air cap missing from a tire about the same time. Wonder if it wasn't returned to the tire after service.

Don

Mar 16, 2016

It was a great overall experience and I really enjoyed the staff that greeted me and worked on my vehicle. It was done in a timely manner and was handled well

Acura 4 Life

Mar 15, 2016

I just enjoy working with the Service dept as well as the salesmen when I purchased from this dealership. The Service Manager always makes sure that I am taken care of and my issues are resolved if he can. I receive friendly service and everyone is always so helpful. If you are looking to buy an Acura, please consider Duval Acura for all of your car shopping needs!!!

Jhb

Mar 15, 2016

Went the extra mile as always. It's the only place we will buy a car. No hassle is the truth.There is integrity to be found at this dealership.

Brooke

Mar 10, 2016

After speaking with Ed over the phone my part was ordered and promptly arrives at the dealership. Kevin was phenomenal and I truly felt taken care of every step of the way. I have the best experiences at this Acura and am proud to be an Acura owner.

K in Jacksonville

Mar 9, 2016

My experience with Duval Acura has been really GREAT! From the buying process through maintenance service on my 2015 MDX I have been well taken care of. Every employee that I have interacted with has been courteous and adept at their jobs. I am also loving my MDX!!!

Wayne R.

Mar 8, 2016

I was greeted warmly when I arrived and escorted to the desk of my service representative. My service order was quickly prepared including a firm estimate of the cost and time to complete. The waiting area was comfortably appointed with snacks and beverages, a TV and wifi. During the repair, it was determined that one of the prescribed procedures would not be cost effective at this time, so I was updated and told an adjustment would be made to my invoice. My vehicle was returned to me serviced and freshly washed. I was back on the road sooner than I had expected. The team at Duval Acura understands customer service, and I will keep coming back.

The Benedicts

Mar 8, 2016

We LOVE our Acura RDX and will buy another when we do buy again!

John M.

Mar 7, 2016

The purchase of a new Acura TLX last week was the best car buying experience I've had in 40 years. Chris Langlois and Jordan we knowledgeable, great listeners and know their product cold. Duval's 'no haggle pricing' provided good value and their 'best of two methods' valuation of my trade clinched the deal.Love the follow up and patience as I learn the many options found on this vehicle. The best part was the TLX! First road trip yielded 36.1 MPG (3.5 liter V6) and I couldn't be happier with the ride and cabin environment.John M.

Junior

Mar 3, 2016

My paperwork was filled out ahead of time. I was able to get in and get out with a loaner in 10 minutes. I could go anywhere to get my car serviced; but you guys never give me a reason to and I appreciate that.

Martha

Feb 26, 2016

Always satisfied with their service. Keep up the good work.

Krosamonda

Feb 20, 2016

We purchased a new 2016 Acura tlx today. Roger was our salesman and provided excellent customer service. Shout out to Duval Acura. We are customers for life!

Jay Oscar

Feb 17, 2016

The dealership provided an outstanding service they had my vehicle ready as promised. Hopefully they can fix or replace my XM satellite antenna soon.

Mary

Feb 16, 2016

I Always receive great service from Duval Acura. They have no problem lending me a car for the day while my car gets serviced. I appreciate that greatly since I live in St Augustine

Satisfied Customer

Feb 16, 2016

Great first time experience for this dealership. Eddie was great! He took care of everything over the phone and my car was ready before promised. Thank you.

Janet Young

Feb 15, 2016

Kevin Agustin, Service Advisor was very helpfull when I brought the car in for service.

gedabo

Feb 13, 2016

All work done on time and accomplished professionally. Service writer was helpful and thorough. Let me know as soon as the work was completed. Very satisfied.

Richard Mette

Feb 12, 2016

The service department could no have been more professional , My service rep. was very outstanding, professional, friendly, helpful and made sure most of all , that I understood the need for the service and the important reason of what was being done in the most friendly professional way. I went away from the dealership feeling that I was handled the very best that I could have been with this repair service. the dealership is the best in Jacksonville. I have been going to this dealership ever since I purchased the MDX new from them ..

Bob W

Feb 12, 2016

Kevin in Service provided excellent customer service.

Rose

Feb 11, 2016

Went into Duval Acura for my first free oil change. The rep. was very informative and knowledgable. The service center also had a lounge so it was convenient for me to finish homework while they did my oil change. thanks for being so convenient.

ron smith

Feb 10, 2016

Kevin was very helpful and accommodating. Thank you.

wendy griffis

Feb 10, 2016

Acura Dealership Service Department is AWESOME. They are fast, efficient, and do an amazing job.

Jim Devereaux

Feb 9, 2016

Professionial and courteous service. It was a pleasure doing bussiness with Duval Acura.

Don Davidson

Feb 8, 2016

I really appreciate the good service and attention I receive from the service department.

Jim

Feb 7, 2016

After doing a lot of research for my very picky wife to replace her BMW 530I, I identified the Acura MDX as a choice to meet some of her requirements for a slightly larger car the better accommodate grandkids. Her must have: spirited acceleration, good handling, abundant back seat room, third row seating, good cargo space, all the tech bells and whistles, good looks. Duval Acura was my first stop and they were fantastic. They had a vehicle equipped the way we wanted, but the wife thought the white color to be a bit bland. The team at Duval Acura found another vehicle locally with the silver color she wanted and they went immediately to pick it up. Even after cleanup and vehicle briefing, the entire experience took only about 4 hrs. Very friendly staff, excellent facilities and convenient location. Highly recommended.

Elizabeth

Feb 7, 2016

Everything was great. I don't like the fact that my review has to be at least 50Characters.

catlover5

Feb 7, 2016

MDX A/C unit not working properly. Service was excellent and received a loaner car which was very helpful. Car fixed promply and no issues. Thanks Jovie

B. Trent

Feb 6, 2016

Great service in a timely manner, as always. I went in with a mystery leak on my 1999 TL, thought it might be power steering but wasn't sure. The Acura techs confirmed my suspicions and outlined a few options as to how to fix it. Love getting my car serviced here!

Marie1582

Feb 6, 2016

Roger Slavens, our salesman, was always professional, friendly and courteous. we had numerous questions about the Acura and he patiently and effectively answered them all.Management was also very helpful and supportive of Roger's effort.

J. Allen Kimbrough

Feb 5, 2016

The service performed on my Acura TL was conducted in a professional manner. Evaluation of vehicle revealed no problem major or minor. Print out of recommendations made for next service will be helpful.

Angelia C.

Feb 3, 2016

Jovie is always considerate of my time and does everything in his power to make sure I have a pleasant service experience.

Todd Langner

Feb 2, 2016

I have dealt with Duval Acura for many years. Their customer care is exceptional and I feel no need to shop anywhere else.

Car

Feb 2, 2016

Customer service was good. Kevin was very attentive and followed up with me on the problems that I was having, which was passenger airbag light and shakey steering.

Acura driver

Jan 29, 2016

I had a power steering leak and the customer service rep went well beyond the call of duty to make a temporary adjustment until my car could be repaired. I have been a client of Duval Acura for over 10 years and highly recommend the company

Fredrika TLX

Jan 29, 2016

Duval Acura is the best dealership ever. I have been in the Acura Family since 2006 & the service department is outstanding! Thanks to the entire Duval Acura Staff!

Mark

Jan 29, 2016

I very much enjoy working with Kevin who has always treated me with great courtesy and professionalism, accurately setting my expectations in what is to take place with any service call, the length of time that it will take, and the associated costs.

Schwinger

Jan 28, 2016

I found Duval to be very responsive to my situation. They provide loaner car, and completed their work in very timely fashion. I was very satisfied

BrianK1

Jan 25, 2016

I've been driving an Acura for about four years now and have had nothing short of excellent service throughout. The service department is phenomenal and delivers on every promise. They're the reason why I keep coming back and will most likely upgrade to another Acura model in the years to come. It doesn't seem to matter which service manager I deal with as they are all extremely knowledgable and personable. I dealt with Kevin Agustin during my last visit and he was simply a pleasure to deal with. I wish more companies had customer service personnel like Duval Acura.

sHORTY

Jan 25, 2016

WORK WAS DONE AHEAD OF SCHEDULE. TROUBLE AREA I WAS NOT AWARE OF WAS IDENTIFIED AND OPTIONS PROVIDED FOR MAINTENANCE. VERY PLEASED WITH THE SERVICE DEPT

Jaxbybeach333

Jan 22, 2016

I am very impressed by the quality service provided each visit. Kevin Agustin is very knowledgeable and helpful. I would recommend this dealership to my friends and business contacts.

Panama Mac

Jan 22, 2016

Great Service Advisor, No Wait, Excellent Price, Derek Vanderhoff-service advisor, very courteous and efficient. Wishing that I too could become a Service Advisor for Duval Acura.

Ed_Munn

Jan 22, 2016

Had a very positive experience with Alex Negron in purchasing a used Honda Odyssey for my wife. Duval Acura is very up front in how they do business and the process was just as they described. This is one of several vehicles both new and used that I have purchased from Duval Acura over the years.

Beth Hoppes

Jan 21, 2016

I live in south Georgia, so when my car would not start I went to a local car repair service. They kept my Acura for five days but could not find the problem in order to repair it. So I decided to go to an Acura dealership in Jacksonville. I made an appointment with them. My car was serviced at that time; I didn't have to wait. They found the problem immediately and made the necessary repairs. They even washed and vacuumed my acura as a complimentary service!! While they worked on my Acura, I was in the very clean waiting area watching tv, drinking fresh coffee, and eating a snack. I am so pleased with this visit to Duvall Acura; I plan on coming back when my Acura needs service.

1qa2ws3ed

Jan 19, 2016

I have purchased many vehicles and I never experience what I did at Duval Acura. Hector Castaneda is the best friend you did know you had until you meet him. He was professional yet friendly. He asked thought provoking questions. How are you going to use this vehicle? Will this vehicle work for you in 3-5 years down the road? Is that the color you want or one you can live with? Does it have the power you need for the way you drive? I was blown away? He actually wanted to know what I needed and wanted before trying to sell me a car. This doesn't happen. I'm not going to mention any horrible dealing with any other dealer because Mr. Castaneda pretty much blew them out of my memory. I thought I wanted a used vehicle until he educated me on a different way of vehicular ownership.I had just purchased a used 2013 Acura TL, 47K from a neighboring dealer and I took it to ACURA because it was accelerating roughly. Kevin Augustin, my personal service representative, stated that it could be a simple as changing the transmission fluid or a serious mechanical issue. Long story short: I am now the 1st owner of a 2016 Black Copper Pearl Acura TLX for less that the 2013 Acura TL with 47K!!!!!!!If you are tired of being sold on cars and want to experience how it feel to be treated like a person and not another deal, Visit Hector at Duval Acura.

Jake

Jan 16, 2016

Merrick was prompt, friendly, efficient. He took care of my car promptly, applied applicable coupons and as soon as the job was done he let me know. He is a great person to deal with.

Tim

Jan 16, 2016

Derek was my service contact. He was very friendly and professional, while attending to my needs. This was my first service for my 2016 RDX,and it went very smoothly. I was given a loaner, there was no waiting around, so I lost very little time getting in and out for my servive. I will definitely use this dealer for all my services. Thanks Derek.

Momrocs

Jan 14, 2016

I have owned three Acuras in a row all purchased from Duval Acura. Merrick Wade is my usual service writer and is at the top of his game in customer service. Appointments are on time and my car is ready at the time promisedKeep up the great work!

pamelaharris

Jan 10, 2016

excellent experience love the people and team experience no hassle excellent excellent excellent excellent job and the rest of the experience was excellent. excellent way to buy a vehicle

Brookefenton

Jan 9, 2016

Derek was very nice and helpful. I would 10/10 recommend going to him! My car was cleaned, and the oil was changed and everything looked perfect.

Marina mendoza

Jan 8, 2016

The services department is a great pleasure to bring your car for repair they do a great job As always. Also Kevin Agustin is a great service advisor.

Watson

Jan 8, 2016

Very happy with my purchase and my salesman. *********************

Anonymous

Jan 7, 2016

Jovie has always been a great person to work with.

carolina mejia

Jan 7, 2016

They did a great Job. Car is running great. Thank you

Acorn2000

Jan 6, 2016

The folks did a great job...Kevin Agustin was courteous, professional and informative. Kevin estimated the time to complete the work. The job was right on time and the job done to factory specs. I'm very happy and will continue to use Duval Acura for all my service needs.

Lori

Jan 5, 2016

I had my first real service (other than an oil change) on my 2014 Acura ILX at Duval Acura. I have been there many times for the free car wash service that is excellent. Jovie Quinto is my service advisor. He is as personable and professional as any service advisor that I have ever had. My car was taken right in for the service and the wait was very reasonable. I was able to use a coupon special that made the service much more affordable. I am totally pleased and love my Acura ILX.

Dutch

Jan 4, 2016

First time purchase from Duval Acura and this was by far the easiest and most professional dealership that I have dealt with! I will be back.

Elizabeth Gregg

Jan 1, 2016

Jovie exemplifies true professionalism in every interaction I've ever had. Duval Acura has never attempted to talk me into unnecessary repairs. Loaner cars always available with some notice, and they do a nice job cleaning the vehicle before pickup. Regular coupons help with cost control. In an era when customer service is a dying art, Duval Acura stands out as a leader.

Ashley

Dec 28, 2015

Excellent service and turnaround time. Best service department experiences I have had, to date, than at any other dealer.

hmacneillbellsouthnet

Dec 24, 2015

Over all service and attention to my purchase needs was excellent. Hector was able to help me decide what my best options were and also to assure me he would make the process easy to understand. The fiance manager also took his time to answer all me questions.

Harry M.

Dec 23, 2015

First rate service was provided yesterday in leasing a new ILX . Hector Castaneda was very helpful. The process was relaxed, informative, and professional. Smooth through out the process.

Matt Z.

Dec 21, 2015

I have purchased three cars from Duval Acura and each time the experience was fantastic. The sales process is fast, friendly and fair, without any pressure to buy. They are up front with everything, no games or gimmicks. I worked with Anthony Lewis this time and he is very professional and pays very close attention to details. He prides himself on providing the highest level of customer service and I would recommend him to anybody looking to purchase a new Acura or used vehicle. The service department is excellent as well! Eddie and Merrick will work hard to provide you with excellent treatment in a friendly environment.

Regine Jerome

Dec 20, 2015

I was unhappy at first because the person that took care of my paperwork somehow misplace it and they couldn't find it. I waited about 2 hrs before i went to them and ask them about the problem of my car when they finally came back to me in an hour they told and get the job done. but i have to come back for the seat belts problem that they didn't fix right the first time. the light still stays on on daily basis.

TS

Dec 19, 2015

Good efficient process. And the coffee isn't bad either!

Karla

Dec 18, 2015

This is our 6th new car purchase from Mark and Anthony "A-Train" at Duval Acura. The fact that is our 6th car in 10 years speaks volumes to the quality and customer service at Duval Acura

Peter and Nora King

Dec 17, 2015

Couldn't be more pleased with the entire experience! Kevin and Rafael were absolutely amazing and treated us like Gold! We never even had to come to the dealership, everything was done over the phone and we were given a great deal and a more than fair trade in value. Duval Acura is in a class of it's own, they are the absolute best!

Margaret Bartlett

Dec 13, 2015

always get excellent service from Merrick wade. Valet service, excellent

Susan

Dec 10, 2015

I did not put an overall rating because I don't think that there was a complete eval on the car before I drove it home as the speakers on the driver side and the passenger side just fell out with closing the doors of the car within 2 weeks. I would give Lawrence a super star rating, he was really GREAT in the sales process, i.e. no pressure and just a wonderful young man! Also I did not rate the repair because I was there to have a spare tire put in the trunk of the car. It looked good to me but what do I know. They did fix the speaker problem for now so I guess that is good, but they did mention that if I had any more problems that they would install clips on them. I was wondering why they just didn't do it when I had the car in, if they thought there maybe another problem with them. I love the no haggle car pricing and I am sure others do as well, bravo on that! :) Overall I would rate you very highly as a whole. Duval provided a loaner car for me while they installed the tire, which was very much appreciated!!!!! Thanks for the service!

Cathleen

Dec 10, 2015

Kevin took very good care of us even thou we just came in for an oil change. Nice not to be treated differently just because we are getting an oil change.

Tony

Dec 9, 2015

great customer service , One of a kind management Outstanding overal experience I would recommend this dealer to all my friends , special thanks to Raffael for making this deal possible

Sharleen

Dec 8, 2015

Anthony at Duval Acura is the one and only Saleman I want to deal with, he is the "BESTEST"

Dan

Dec 3, 2015

This was not a service call but rather just to pick up my spare tire kit for my 2016 RDX.

tburf

Dec 1, 2015

Acura service has always been consistent and reliable regardless of the service person we've dealt with. Plus, they're honest in their assessments of what is needed to be done. We don't ever feel that we're getting taken advantage of.

K.C.

Nov 30, 2015

I have been coming to Duval Acura since 2009. I always receive excellent customer service. However, when trying to make an appointment, I have a difficult time getting someone to answer the phone. I would recommend hiring a scheduler for service department to schedule routine appointments and if it's more complicated issue then they can talk to one of the knowledgeable service advisors.

Megan Daniels

Nov 25, 2015

Was referred to Kelly by Merrick Wade. I have received nothing but excellent customer service for the last 7+ years of service since I purchased my first Acura. Kelly lived up to the standard Merrick has set and made me accustomed to. My buying experience was relaxed and easy to complete. Kelly was very nice and patient, allowing us to look at several different colors and options. Because of his care, I purchased a brand new MDX versus the used I was originally considering. I'm very happy with my customer service and purchase!

Dan Stormes

Nov 21, 2015

Purchase of new Acura 2016 RDX on November 20, 2016 at Duval Acura.

Joanne

Nov 19, 2015

This is my first Acura and I have been so pleased with the car, service and especially my service rep Jovie Quinto. I do not recall ever having a designated service contact and when I need to call for service he is always helpful, friendly and professional!

Angela Taylor

Nov 17, 2015

Truly, Duval Acura Service Team is THE BEST out there. They are fair, honest, professional, and they ALWAYS go the extra mile. I had an unexpected repair when bringing in my MDX (which is 10 years old and 135K miles...and I will drive that car until it won't drive anymore! Favorite car I've ever owned)...anyway, Merrick took such good care of me. When I dropped off the car, I mentioned I had a coupon for the repair and he automatically took it off without me asking when I picked it up. Duval Acura Service Team is the main reason we bring our cars to your service department. It is what sets you apart from the others.

Lady Gator

Nov 17, 2015

I took my SUV in with a possible battery/alternator problem. It turned out to be a wire issue! Thank you, Duval Acura and Jovie.

terryl

Nov 14, 2015

Merrick Wade did a great job. I will always ask for him when I need service! My car is working great now thanks to Merrick!

Marjorie

Nov 12, 2015

Merrick is outstanding! He goes out of his way to help me.

"Special K"

Nov 12, 2015

Jovie Quinto, Rocks. He always goes beyond the call of duty for us. We wouldn't trade him for any other Service Advisor. He's like family to us. We Love Him.

Acura and Me

Nov 11, 2015

As mentioned above check in was great. Based I guess on the EARLY morning volume my wait time seemed much longer that usual. 9:30 a.m. to 11:18 a.m. Maybe just me. having impatience was muchto accomplish that day.

John North

Nov 5, 2015

Great visit. Only one comment. The complimentary car wash/cleaning is normally outstanding. On this occasion, after picking up our vehicle after sunset, I noticed the head lights still had bug splatters on them. Just not up to the normal level of cleaning I've come to expect.

Melanie Golding

Nov 4, 2015

Thank you for another fantastic experience with Duval Acura. The service team is always profession, courteous and great to work with.

Victoria

Nov 3, 2015

I had previously visited Duval Acura when I needed an upgrade to my navigation system.The level of respect, professionalism and the feeling that I was their most important customer brought me back when I was ready to purchase a new vehicle.And I wasn't disappointed, I am very happy with my purchase and I appreciate the time and hard work everyone involved in the sale to make sure that I was very satisfied.

H.N.

Nov 2, 2015

Duval Acura has always been very customer friendly . Its service department people ( especially Jovi and Derek ) have provided me with outstanding service over the years.Thank you very much and keep up the good work ! I know all your customers do appreciate it .

StveXnav

Nov 2, 2015

Completely satisfied with my recent experience in purchasing a 2011 Acura RDX from Duval Acura. From the initial greeting from Bob(trainee), to test driving the vehicle, to completing the associated paperwork(with an assist from Lawrence), the whole process was completed in an entirely professional manner. But I expected nothing less, having had my trade-in(2005 Acura TL) serviced at Duval Acura over the past 10 years. The service has been exceptional. No attempts at selling services, parts, etc. that I didn't need. Although the personnel have changed somewhat over the 10 years, the attitude of serving the customer at a fair price has endured.

Juan Canabal

Oct 31, 2015

Service department is well attended and good people

Debby

Oct 27, 2015

Great customer service as usual. Merrick was very helpful, polite and courteous.

Pam Simpson

Oct 27, 2015

When I called at 6:50 to see if there was someone who could look at a screw embedded in my tire, Kevin said to come on in, found the screw, and had the tire patched. Saved my morning today. Solidified my decision to use Acura and that specific dealership when I am ready for a new car. They could not nave been nicer, more friendly, or more helpful. Thank you!!!!

Dennis

Oct 27, 2015

Anthony was outstanding. Great experience. No pressure. Great Price.

Rosa

Oct 23, 2015

Impressed that I could trust them to take care of warranty work even though I did not know of the issue. Battery tested bad and they replaced it.

Tangie

Oct 22, 2015

Jovie was very nice and personable, and the overall service was great and timely. The staff who received my car and got me started were great too. Thanks,Tangie

2012AcuraTL

Oct 22, 2015

Great buying experience. Dealership and salesman went above and beyond to make the buying experience as painless as possible. Will definitely return in the future to purchase from these guys.

lexie124

Oct 21, 2015

GREAT EXPERIENCE AT DUVAL ACURA IN ARLINGTON WILL GO BACK FOR ALL MY SERVICE NEEDS AND RECOMMEND THEM TO MY FRIENDS AND FAMILY THANK YOU

MDX 2002

Oct 18, 2015

Excellent service. Quick in and out with access to loaner vehicle

Rich T

Oct 17, 2015

Quick service and with all work done right !Duval Acura always checks for recalls, updates, and services needed as recommended by Acura.

Bernie Brockman

Oct 16, 2015

I brought my car in for service on the front struts. Work was done on time and at my convince. Service manager went out of his way to make sure a loaner was made available, and that work not only done but that the entire car was reviewed for and additional problems. Service was excellent!

Aces

Oct 16, 2015

Quality work seems to have been done. Thought the cost was on the high side. The charge for shop supplies was petty (sure others do the same). Since I did know what the part looked like and exactly what it's function was, I would like to have seen the defective part which was replaced.

Lovecars 16

Oct 16, 2015

Awesome experience dealing with Hector Castaneda. we trade in a 2008 rdx on a 2016 rdx we wanted a white rdx none in stock hector found the car and we closed in two days. thank you Hector.

KBrown

Oct 15, 2015

This is my 2nd purchase from Duval Acura and the staff has been nothing short of amazing! I HATE the car buying process and all of the things that go along with it, but their no haggle no hassle policy alleviates this struggle. Alex Negron & Anthony were awesome salesman and were never too pushy while I made my decision. I would recommend anyone to purchase their vehicle from Duval Acura.

Aundrea

Oct 13, 2015

I am so in love with my new car from duval acura and Anthony was awesome! Very patient and willing to please the customer!! Would definitely go back there in the future!

wcroxton10

Sep 24, 2015

I visited Duval Acura to look at a used Hyundai Sonata I saw online. We were greeted by Lawrence and he quickly took us to the car. After talking about what I was looking for he showed me another Sonata on the lot that had just come in. I loved the second option and Lawrence worked with me to make sure I was completely satisfied. There was minor cosmetic damage that needed repairs and he arranged for it to be done the following Monday and set me up with a loaner car during the service. What I loved most about this experience is I felt I could trust Lawrence and what he was saying. He wasn't pushy or overly trying to sell me on a vehicle. He shared his expertise and worked to get me into a car that met the needs I outlined.

Bill Curtis

Sep 21, 2015

After experiencing dishonesty and rudeness at another dealership, I was hoping that I would experience something different at Duval Acura, and I was absolutely satisfied with the service and response I received. I think the best test of satisfaction for me is whether I would be comfortable sending my wife or daughters there for service, and I definitely would. Everyone I encountered there, particularly Ed and Kevin, were courteous, responsible, professional and trustworthy. My family and I will be back.

lillianrb

Sep 19, 2015

From the moment I stepped into the dealership, where I was greeted by name, by Anthony, I felt comfortable. All papers were ready for me, the dealership is bright and clean and inviting. My new 2015 was waiting right outside the door, to be looked at, wow, what a nice car. Then came, what I would think, would be the long part....financial....but that too, was handled by Daniel, who was quick, friendly and efficient. He handed me back to Anthony, who took me to my new Acura TXL and showed me some of the new features. He set up my Bluetooth and transferred my contacts. Then off I was. All of this took 2 hrs. 5 minutes. Duval has an amazing, friendly, knowledgeable staff. I am very happy and glad that I went to Duval.

Gerry Campbell

Sep 18, 2015

The time and service were excellent for my engine service.

alan peck

Sep 17, 2015

THE Service Technician Examined THE Service issue, Explained THE cause, turned off the service lights and advised what could be done in the future to avoid the service warning.

trishatapex

Sep 14, 2015

From start to finish the most professional, positive, quick and overall enjoyable car buying experience I've ever had! Every part of the experience far exceeded our expectations and for the first time, the quality of the vehicle was matched by the quality of the buying process and team. I highly recommend Duval Acura!

Caren Walrath

Sep 13, 2015

Everyone treated me like a guest and were so polite. They got down to business and made sure I did not have to wait long. The atmosphere was welcoming, clean and professional.

sf9497

Sep 12, 2015

I bought a TLX from Mark Johnson and it was truly an amazing experience. He is very knowledgeable about the product, has a lot of great stories, and never put any pressure on me to "buy now". When I was trying to decide which exterior/interior combination to buy we took me down a line of cars until I was happy with my decision.This is my 2nd car from Duval Acura, I bought a TL in 2007 and have had all the service performed at the dealership. I often deal with Arick and a have always been very happy with information and advice that he has given me and with the quality of the service,

Jon A Ebacher

Sep 11, 2015

My vehicle was handled professionally and all desired items were addressed.

newride

Sep 11, 2015

This is my 5th Acura from Duval Acura Dealership and each time the experience is always better than the last.Each employee that I dealt with was polite, helpful and cheerful. Mark Johnson, was extremely professional and he never rushed me to purchase a vehicle.Love my new TLX

Flaecugirl

Sep 8, 2015

This was the most enjoyable car buying experience I've ever had! They went above the call of duty to give me scenarios on several different vehicles so I could choose the car that was best for me.

flaecugirl

Sep 8, 2015

This was one of the most enjoyable car buying experiences I've ever had. They went out of their way to give me scenarios on different cars so I could make sure I was getting the right car for me.

Dawn

Sep 7, 2015

Merrick Wade was very accommodating in helping me with an insurance related repair. I appreciated his willingness to go above and beyond for this customer.

Wil904

Sep 7, 2015

This was by far the easiest vehicle purchase we have ever made. Anthony Lewis made it a comfortable experience. We also found an extremely competitive price on a used, low mileage Acura.

Lin Pomerantz

Sep 6, 2015

The service representative I work with is the reason for this good review.

Linda Orum

Sep 5, 2015

Kevin did an outstanding job of explaining everything that was going to be checked on my car during the B16 Service call. He is a true professional.

Pam

Sep 4, 2015

I recently bought a new MDX from Duval Acura. Curtis Pillow was my salesman. He was awesome. He expedited the purchase so I didn't have to spend a lot of time waiting around for information. He was attentive but not pushy. He has a very direct and polite manner. I actually enjoyed buying the car from Duval Acura.

Lisa

Sep 3, 2015

Ed Sandoval goes over and above great service. I only want to deal with him when I visit your dealership again.

david9091

Sep 1, 2015

I have been buying Acura's for almost 25 years and will never own another make of car. I had a 2004 TL and loved it, it is the longest I have ever kept a car. It was finally time to get a new car and as always, the team at Duval Acura came through. We ended up with a 2016 ILX with the Technology package and we love it, it is a great car and we are amazed by how smart the car is and we have just started to learn about all of the features. It even has a blind spot indicator in the side rear view mirrors. I could go on and on about the Navigation system, it is really a smart car.Wali and Roger were super, they both went above and beyond in taking care of our every need.

tallyho925

Aug 30, 2015

I had months to go on my lease and I was over on the mileage. Hector brought it to my attention that I needed to consider what I wanted to do... buy the car I had or look into a new lease. Within two days I was driving a new car. What I thought would be a hassle, turned into a gratifying experience. I love my new car. Thank you Hector.

BMB

Aug 28, 2015

The sercvice I received from Duval Acura are very pleasant because of their service advisor such as Kevin. He is very helpful and understanding. Excellent job Kevin!

Bb

Aug 28, 2015

Purchased my vehicle at the end of lease. Curtis Pillow presented all the alternatives and then handled the purchase easily and in a timely manner

Dr. Green

Aug 27, 2015

Overall experience was pretty good. My salesman worked very hard to get me a good deal. Also, no one tried to pressure me into buying additional stuff. I felt pretty comfortable as a first time buyer.

Fred Young

Aug 24, 2015

Friendly and efficient. Always ready to answer questions to help you understand what's going on with your car.

David Dobson

Aug 22, 2015

Best dealership on the planet for sales and service.

Plonk

Aug 22, 2015

Eric is always very helpful. He will work with you to find the problem and explain it to you. I am very knowledgeable with cars and maintenance, Eric always shoots me straight information. Prices are reasonable, sometimes there are discounts if you ask for them.

Larry Sailor

Aug 21, 2015

Arick is always so pleasant and helpful. I enjoy working with him.

Barbara

Aug 21, 2015

I was completely satisfied with my visit and work done on my vehicle. I don't live near Duval Acura but traveled there and I am glad I did!

Ken Neff

Aug 21, 2015

Always a good experience and service is outstanding. Staff is professional, very courteous, and friendly. Have purchased 4 cars from Duval Acura and would not go anywhere else.

Yuri Bacallao

Aug 17, 2015

The experience was very good, good attention, respect and courtesy. Alex was very patient and understanding, we highly recommend him. 5 stars for Duval Acura and Alex.

YBR

Aug 17, 2015

The experience was very good, good attention, respect and courtesy. Alex was very patient and understanding, we highly recommend him. 5 stars for Duval Acura and Alex.

no

Aug 16, 2015

Duval Acura diagnose the problem and provided repairs in a timely manner.

Andrew

Aug 12, 2015

Awesome experience. Great customer service and very friendly. Great from the first minute to the last.

Deb

Aug 11, 2015

I had a great experience buying a new MDX with Anthony. Everyone was pleasant and easy to work with.

Debpass

Aug 11, 2015

I had a great experience buying a new MDX with Anthony. Everyone was great to work with and made the buying process simple. I will definitely recommend.

Richard and Karen Sheltz

Aug 10, 2015

We've always gotten great service from this dealership. They're prompt, courteous and it's always a pleasure dealing with Duval Acura.

Dorthea

Aug 10, 2015

I had a scheduled appointment, however had to be in the area a couple of hours earlier so stopped in t see if they had any cancellations. They really didn't but fitted me in to receive service as available. I waited a while but ended up leaving 30 minutes after scheduled time, which I guess wasn't bad. However, the staff is always extremely nice and courteous and you can't beat the comfort of the waiting area with comfortable seats, snacks, TV and online access.

rowell

Aug 10, 2015

I moved to Orlando 3.5 years ago but I still drive to Jacksonville to get service for my Acura TSX. Everyone here is professional and provides excellent service.

Karen

Aug 7, 2015

Dealing with Eric and Ed was a pleasure. They were both professional, proactive, and knowledgeable. They also took what I consider "the extra step" in all avenues. Makes the experience great, and I would definitely recommend this dealer for service.

MyAcuraTL

Aug 6, 2015

Always treated professionally and with courtesy. Even the bad news is presented gently and with explanation a non automotive person can understand. The dealership facility is easy to find and if having to wait, very comfortable.

Tarzan

Aug 6, 2015

It was a pleasure doing business with Duval Acura. The staff was helpful and professional They explained in the details everything related to the product and the purchase.

Bruce Ellis

Aug 4, 2015

Was having my RDX serviced and saw an ILX that was the color I liked and seeing that it had all of the options that I also wanted, I knew it was time to buy. I told the salesman what I wanted for my RDX and what I wanted my payment to be. He told me it was doable and two hours later I drove away in the car I've been wanting. Very easy and no pressure sales tactics. The whole staff that I had dealings with were very friendly and professional.

Dr Gale Rodenbaugh

Aug 3, 2015

Exceptional service, a cassette was stuck in the tape player thus causing the unit to runand discharge the battery.

cinnamonuk1971

Aug 3, 2015

2 thumbs up for my experience at Duval Acura.... No pressure, soft sale and a GREAT price.. Lawrence is customer focused at offers attention to each question asked and issue raised... Found our car color and interior and had it transported to Duval Acura... Couldnt ask for a better car buying experience - Thanks guys!

Maxim61030

Aug 2, 2015

A cassette was stuck in the tape player causing the tape player to run thus running down the battery, and with the help of service member Kevin August it was removed in record time.

John L

Jul 30, 2015

Did a real nice job and washed my car. When they were cleaning it they found $20 that fell out of wife's purse and left it on console. Love honest trustworthy people.

CLARENCE TUTT

Jul 29, 2015

SERVICE , REPAIRS.HAVE ALWAYS BEEN EXCELLENT! YOUR RANKINGS DO NOT INDICATE ORDER OF STARS 1-5. I ASSUME FIRST STAR TO THE LEFT IS THE HIGHEST RANK

Harry L

Jul 27, 2015

Amazing one day turnaround including out sourcing parts.Had an Acura loaner for the night until next afternoon. Same service . Typed in my personal data as informed me of my problem/ solution... Car was new anbrought immediately paperwork done... The return was just leaving the keys and getting back my own car in about 10 minutes .... All washed and clean too.Just like every other Acura service over 20 plus years in 3 different states... My wife is jealous.

Alex Nelson

Jul 22, 2015

I was very pleased with the Timlyness and quality of my repair. Service personnel were very helpful and courteous.

Hilda Newman

Jul 19, 2015

I have been going to Duval for over 10 years and I have always been very satisfied.It will soon be time to perhaps purchase another Acura (2 years) and I would always go to Duval first, with no hesitation.

Bob

Jul 17, 2015

Excellent customer service. Reasonable price. Quality of service excellent as well.

R. Wilson

Jul 17, 2015

Another great service performed to my MDX. Always quick to schedule, drop off and obtain a loaner to go to work. Then return to have MDX looking and running great again. Many Thanks.

JamesSaale

Jul 17, 2015

I set the 1st service appointment online. I arrived at the schedule time and my service adviser Merrick had everything ready for me. I was able to drop off my car and get a loaner car in just a few minutes. He kept me informed throughout the entire process and the vehicle was completed in the promised time frame. I know that I will be bringing my vehicle back to Duval Acura when the next service is completed. Duval Acura kept the promise of not only Great Service at the time of Sale, but also Great Service after the Sale. I am happy to be apart of the Duval Acura Family!!

Danny

Jul 16, 2015

Very very satisfied with Alex and Daniel. Still could not believe it took 14 days from the time we signed the paperwork, put a deposit on the car and received the car. A little long waiting, but happy with what was done to the car. Beautiful vehicle

JoeG

Jul 16, 2015

My rep (Arick Armenta)is terrific and always is clear and dependable. I value the quality service of this dealer and that is why I consistently buy my vehicles there and rely on their service department to maintain my cars.

Dennis K DuBois

Jul 14, 2015

As always, my experience with the Duval Acura Service Dept. was a good one.

Matt

Jul 12, 2015

I went to Duval Acura to look at a specific vehicle, but when it did not meet my needs my salesperson James worked with me to find me the right vehicle for me. The no haggle pricing made it a very simple and stress free process of trying to find the right vehicle for the right price. The finance team also worked to find me a better rate than my credit union was offering for the financing of the vehicle. I would recommend Duval Acura to anyone that is looking for a quality used vehicle at a fair no haggle price.

Chick

Jul 12, 2015

I went to great lengths to buy a second car from Duval Acura. My daughter graduated from college and as promised she was getting a car for her accomplishments. I had previously purchased a car from Duval and was extremely satisfied with the experience. My daughter and her trade were in Tennessee but I live in Duval County. We decided to make this purchase from Duval Acura and Duval Acura made it happen flawlessly.I suggest anyone in the market for a new or used car seriously consider Duval Acura, theyre AWESOME!

JCopaken

Jul 12, 2015

Was easy to get in (called fri for an appointment sat). They accommodated my request for a loaner car. When I returned early there was a comfortable lounge to sit in. Car is serviced and didn't feel like they were trying to sell me anything prematurely (e.g. Break pads, new tires, etc.). Also they were familiar with my car, remembered something about last time I was in (e.g. Traveling to CO on vacation)... Was just personal despite it being only my second visit to the dealership...

megan1299

Jul 11, 2015

Wonderful service and thoughtful and understanding as always! I always ask for Arick. He is a such a pleasure to work with. The loaner is greatly appreciated as well.

David

Jul 10, 2015

Visit for maintenance was essentially seamless. Car was ready when expected and always nice to pickup a clean, newly maintained automobile. Not certain why when calling for service there is a need to go through an Operator; would be nice to have a direct number for service calls.

Daisy4321

Jul 10, 2015

Always able to get an appointment quickly and the Service team is helpful and informative. I havebeen bringing my car to the Acura Dealership since I moved back to Florida and they have taken good care of my car.

gmadlem

Jul 10, 2015

Always have a good experience here, which is why I always return! I only wish my warranty was still in effect because I spent more money than I had intended during this service.

Another Satisfied Customer

Jul 8, 2015

The service team at Duval Acura is top notch! My 2013 MDX was in the shop for service recently and the team really took care of me and my vehicle. Not only was I provided with a "loaner car" while mine was being serviced, they also returned my MDX to me looking like new inside and out! Thanks for the excellent service!

Margaret Bartlett

Jul 7, 2015

Service Department - Merrick Wade has taken care of my car since the day I bought it. He goes beyond what a service manager should do. My car is in excellent condition and I attribute that to the recommendations from Merrick and quality of service I get from Duval Acura.

Jessica Cohen

Jul 6, 2015

Most enjoyable service experience and staff around. Merritt and Roger are by far the best, but everyone goes above and beyond a customers needs to insure we are taken care of! Well done Duval Acura!

Marlo

Jul 6, 2015

thank you Mr. Kevin for always making me feel like I am your only client when you swamped your amazing thank you

stieri

Jun 26, 2015

This dealership knows what excellent service consists of. Eddy, the manager, makes the effort to know all his customers. He is a can do manager! Article is a great service advisor. Very communicative and strives to do what is needed for the customer. Thank you Duval Acura.

William

Jun 24, 2015

I recently purchased a new Acura TLX from Duval Acura. Hector and the team there were great! They were helpful, friendly, and informative. I was very pleased with the experience! I would highly recommend Duval Acura to anyone.

cgjones

Jun 24, 2015

made appointment to have airbag recall fulfilled. easier to do in fla. than in mass. work done quickly, efficiently. and, fyi, why does this have to be 25 words??

Kathe Carrow

Jun 22, 2015

Merrick is wonderful..Enough said! He was excellent with customer service. I have had the pleasure of being waited on him several times and am always so glad when that happens. I feel like this because Merrick is so happy and appears to spread joy all over the dealership!

Ron Michaelis

Jun 15, 2015

Maintenance was completed on time with no problems.

MydearAsh

Jun 15, 2015

As always, a pleasure doing business with Duval Acura. The service reps are always nice and easy to work with and go out of their way to make sure the customer is taken care of!

Dean Constantine

Jun 13, 2015

Very efficient and helpful in my first interaction with service department. Answered all my questions in a very professional manner.

Yvette

Jun 12, 2015

Having my RDX serviced was simple and easy. I really appreciate the complimentary car wash as well. Thanks Duval Acura Car Maintenance Department for another job well done.

B. Puestow

Jun 8, 2015

Duval Acura was great to work with. I love my new car.

terryl

Jun 7, 2015

This is the ONLY place I will take my Acura TL. They are honest and persistent in fixing problems. I drive a long way to come here but they are worth it!

bobd3930

Jun 4, 2015

Great service, no hassle, excellent customer service. Smooth, easy, laid back transaction. Friendly staff. The salesperson came to my home and helped me program the garage door opener!

SSI RDX Gal

Jun 3, 2015

Had a great buying experience at Duval - professional, patient, no pressure, great deal. Then after only 400 miles, took a rock through the front grill of the new RDX that blew out the air conditioning. Duval charged me half of normal repair charge when they didn't have to. They are the BEST at customer service you will ever meet. My service rep, Arick, is a saint. Won't ever take my to anyone else.

SSIRdxGal

Jun 3, 2015

Had a great buying experience at Duval. Then, after only 400 miles, something hit the front of my new RDX and put a hole in the air compressor. Duval service folks felt as bad as I did about it. They charged me half the normal cost of the repair, gave me a free loaner, and fixed it by the next day. They were super, especially my service rep, Arick. I'll never take my car to anyone else.

Clem Sterck

May 31, 2015

The sales rep was very professional and I was very pleased with the overall quality of the entire process.

SScott13

May 31, 2015

Because of this service department, I have bought three cars here. Eddie Turner leads a great team. Thankful I can trust this team. And thanks for the wifi, snack and coffee

Horse Gal

May 31, 2015

When I scheduled my service, I was told it would take 1.5 hrs to complete and it did. I was not kept waiting when I arrived and was able to work in the lounge area until my service was completed. Since I live 1.5 hours away, it is great to be able to schedule my time this efficiently.

Richard Staniszewski

May 30, 2015

This is the third Acura I purchased from Duval Acura, so you guys must be doing something right!

Amy C.

May 29, 2015

I have purchased two Acura's from Duval Acura and both experiences with Hector and the rest of the sales staff exceeded my expectations. I have also worked with Merrick and the rest of the service department staff since 2008 and was never disappointed. Overall, this dealership is nothing less than professional with outstanding customer service. Duval Acura is the reason why I will always be a loyal Acura consumer.

Thomas Craine

May 28, 2015

Barrett Jeppersen is by far the best salesman I have ever had the pleasure to deal with. He was a very knowledgeable and pleasant person. The dealership is clean and pressure free. The best car buying experience I have ever had. Thank you...

ljjh29

May 24, 2015

Fantastic as always from the team there. Prompt. Courteous. Efficient. Provided realistic expectations for timing and cost of the service. Best dealer I have experienced yet.

Edward

May 23, 2015

As always Duval Acura is the best! I didn't have a long wait an problem was resolved.

Thomas

May 21, 2015

The sales and finance department were excellent. Ask for Barret and you will be pleasantly suprised at how well the car buying process can be.

John

May 20, 2015

Time estimate by service advisor was accurate and waiting facilities comfortable.

Ralph

May 20, 2015

Service was fast and on time ! Since it was a recall item and not visible I cannot tell quality of the work but assume it was done correctly!

'04 Acura TL

May 18, 2015

Acura needed A/C work. Excellent service people on a busy Saturday AM. The problem was found and fixed. Happy I took it to Duval Acura.

WAYLAND PORTER

May 16, 2015

IT WAS THE MOST PAINLESS CAR PURCHASE EVER. THE SALESMAN (WALI MURPHY) DID NOT PRESSURE ME AT ANYTIME. HE WAS PATIENCE AND ATTENTIVE TO MY FAMILY NEEDS/WANTS. HE IS AN EXCELLENT SALESPERSON. I LIKE THE IDEA OF GETTING THE BEST PRICE UP FRONT WITH NO HAGGLING.

Yvonne Russell

May 12, 2015

My only critique would be to give the cars that do not have a maintenance minder, a sticker to remind of the next oil change. When I left the dealership, the old sticker was still up, so it made me question whether or not I'd even had an oil change. Of course, I called and the service advisor assured me the work was performed.

Rita E

May 10, 2015

I called on Thursday 5/8 to schedule an appointment to have the Paint protection package applied (I had discussed this with Phillip during financing) decided this was necessary, the love bugs are crazy this year! Phillip immediately had the Service Dept phone me to schedule an appointment the following day, ensuring that I had a loaner vehicle. When I arrived Friday morning, Merrick met me outside, with a warm Good Morning Rita, how are you enjoying your new vehicle? I was in and out within 10 minutes on my way to the days appointments. Merrick phoned me within 2.5 hours to let me know my vehicle was ready! Service beyond your expectations! Thank you Duval Acura! Thank you Merrick! Thank you Phillip!! 1st Class Team!

Rene Stringer

May 4, 2015

Very impressed with salesman Barrett Jepperson. Very forthright gentleman.

JLNT

May 4, 2015

most of the time I take my car to the dealer for services. Of course I shop around, but have realized that the services are more professional, in most cases less expensive, more convenient and gives me the peace of mind needed.

Beverly Harrigan

Apr 29, 2015

I called them last minute to look at my car and they got us right in and quiclkly serviced the car then washed and vacumed it . It was a great experience :)

JL

Apr 29, 2015

Love the service. They cater to the customer, provide excellent customer service, excellent work and fair prices. I go to the Duval Acura for services (oil change, car detail) that I could easily have done elsewhere.

Linda Orum

Apr 27, 2015

Kevin and Merrick helped me and they were both professional and friendly. Very pleased with my total experience

Cathy

Apr 27, 2015

Very smooth and easy process. Enough said! The silly program requires that I type at least 50 characters. So I am typing.

rodrshi

Apr 27, 2015

I always go to Duval Acura to get my car serviced. Customer service is always great, very friendly staff, and quick service. I am always confident my car is in good hands.

ronnie nicky 48

Apr 24, 2015

I enjoy my purchase Curtis pillow made our car buying enjoying. He had excellent customer service. I will buy from duval Acura in the future. The whole experience was outstanding. My wife is very happy. Thank for all your help.

Andi-Acura

Apr 23, 2015

Car was returned in great shape, on time and with the use of a loaner. No hassle at pick up, easy as could be, very friendly staff.

PWJ

Apr 23, 2015

The business model used by Duval Acura made the car buying experience easy. Curtis is well versed in the features of the cars and made my requests his priority

Sinclair E. Hugh

Apr 22, 2015

As usual, was completed on time and the work was excellent.

John

Apr 20, 2015

Arick Armenta did an awesome job. Service was on time and provided a loaner car.Very professional and easy.

WahooAcura

Apr 19, 2015

Kevin, my service representative, was extremely professional providing constant updates and follow through ensuring the job was done right. I was impressed all along the way. Getting my daughter's MDX power steering pump covered under warranty was a pleasant surprise. Great job Kevin!

NawlinsGal

Apr 18, 2015

Just bought a 2015 MDX Acura from Alex Negron. He was very professional, courteous and pleasant! Highly recommend him and the dealership. I've been an Acura owner for over 20 years....and will never change!

John Larry Fairall

Apr 18, 2015

Jovie Quinto and the professional mechanic that did the work were extremely good to me in every way imaginable. Also, the people out front were extremely courteous as well as the fellow who checked in the loaner car. Wow! what a great place. Thanks to all.John Larry Fairall

Ladd Nichols

Apr 17, 2015

My experience with Duval is exceptional. What a great experience. I have to share this special story...My son is a caddie at a local golf course, he gets paid tips, collects them and has us, his parents, deposit the cash in the bank. Yesterday, I forgot to get the $300 in small bills out of the glove box before I dropped off my car to have its regular service. Later, when I picked up the vehicle, (as usual Merrick and his service was terrific), I went to the car to put the receipt in the glove box and there was all the cash, just like I left it. No other service department would that happen with. I went in and told Merrick, and he said, "That's Duval Acura!" You have a customer for life.

George

Apr 17, 2015

Always great, pleasant service with no surprises v

Ethan Quan Anderson

Apr 15, 2015

I was completely satisfied with the way I was handled by Kevin and the atmosphere of your dealership.

Joan

Apr 15, 2015

My husband and I are really extremely satisfied with the service that we have received from this dealership. We looked at the Acura dealership on our side of the river(west side) and we're not pleased with all the haggling. Duval Acura was easy to deal with and they made our buying car experience enjoyable. Also they bent over backwards making the process getting our car serviced easy.

Don Jacobs

Apr 13, 2015

I came in for an oil change and they checked my vehicle and found that I had a battery problem. It was warrantied and they replaced it immediately. They told it would take one hour for the service and I was gone in 57 minutes. Service was excellent and the staff treated me like I was their only customer. Awesome experience!

Lou Powell

Apr 12, 2015

My service rep. was very friendly, attentive and efficient. No complaints.

David Carter

Apr 8, 2015

Very good service. Nice waiting area with TV, coffee, and cokes.

Marie430

Apr 5, 2015

My experience at Duval Acura is summed up in that one sentence. I really appreciate the loaner car program, as it makes it more convenient for me to get the servicing I need accomplished.

Dawn Cecil;

Apr 5, 2015

Excellent service ande love the fact that they provide a loaner car for the day. Kevin was great and did a good job.

kkjohnson

Apr 5, 2015

Taking my car in is painless at Duval Acura. Service reps are friendly, knowledgeable, timely and very helpful. Always a great experience and great service.

LILLA KRISTINA TALBERT

Apr 3, 2015

I had a wonderful buying experience at Duval Acura. They had exactly what I wanted and I bought it on the spot. Personnel was friendly, respectful and knowledgable . I have bought 4 cars at Duval Acura and will buy there again when ready for another car.

Fla Native

Apr 3, 2015

We drove 250 miles roundtrip to get the vehicle that we found online. The drive was worth it as Hector Castaneda gave us top notch customer attention and the deal was well worth the trip.

H. Tabakian

Apr 1, 2015

Overall I was satisfied with the service: the car was in clean condition after servicing, presumable everything that was supposed to be done was done (oil change, tire rotation, checking fluid levels, etc.)

huber

Apr 1, 2015

My husband brought his car in (3/21) on short notice, with a troublesome battery. Jovie fit the car in and got him on the road. Usual great attention by Jovie!

Karla

Apr 1, 2015

Not only do we only get our vehicles from Mark and the team at Duval Acura. We trust all of our vehicles servicing needs to Duval Acura Service Department.

janmmccray

Apr 1, 2015

I have purchased several vehicles from this dealership and have a long term relationship with them. No matter what service issue I have run into, Arik has always stepped up to the plate and gone above and beyond to make sure that I am happy and well taken care of. A couple of times, my safety has been an issue due to a dead battery in an undesirable neighborhood (bad timing is my luck) but Arik made sure that I was okay. A more recent issue with a faulty module left me stranded but again Arik called my cell to make sure I was still traveling safely along my route until I arrived at the dealership. My repairs were made in a timely and knowledgeable fashion. I have a 2008 RDX with quite a few miles, but she's still running smoothly except for my faulty module and regular maintenance.

K.Parrish

Mar 31, 2015

From the purchase over a year ago to regular maintenance I have always been extremely pleased. The service team is thorough and willing to go above and beyond to provide excellent service. It is not often that one feels like the only customer in such a large dealership- yet this is how I feel following each visit. Thanks Guys! Especially Kevin, he provides customized customer service!

Whitney

Mar 29, 2015

Wali did an excellent job. I absolutely love the attention he gave my family and I. Wali took his time to explain every feature and my sure I was satisfied. My overall experience with Wali and Duval Acura was great. I will definitely refer Wali and Duval Acura.

WHITNEY HARRELL

Mar 29, 2015

Wali did an excellent job. I absolutely love the attention he gave my family and I. Wali took his time to explain every feature and my sure I was satisfied. My overall experience with Wali and Duval Acura was great. I will definitely refer Wali and Duval Acura.

rfeidsonatcomcast.net

Mar 28, 2015

The date I signed, I purchased to have my front windows tinted! Before I had time to call to schedule, the service department was phoning me to make the appointment that was convenient for me to ensure that they would have a vehicle for me to drive since my RDX had to be dropped off after 4pm and 'stay the night'! !00% customer focused! Additionally, Hector, my sales professional phoned me 1 week to the day from my purchase, to check on me. To see if I had any questions, and most importantly asked, 'do you still love your new RDX?' YES, I do! Thank you Duval Acura!

Jmann

Mar 26, 2015

Have been bringing my MDX for service while in Atlantic Beach during the winter months for the past three years. Always receive great service. My most recent visit also included looking at a new 2015 MDX. Both Jovie in service and Alex in sales have made our experience hassle free! Very pleased and will be taking home a new MDX next week.

Grandma Sunshine too

Mar 25, 2015

Excellent service & courteous staff...especially Merrick Wade, who is always a pleasure to work with! Thank you, Duval Acura!

floclark

Mar 22, 2015

Very pleased with service & free cokeskeep up the good work

rfeidsonatcomcast.net

Mar 21, 2015

I took my 2004 MDX in for routine service, 3.20.15, was given a new RDX loaner to drive. I had been looking at these for a while and finally decided to pull the trigger. Upon returning to pick up my 2004, I told Jovie, my sales writer that I loved the RDX . He helped get the right people for me to talk to right than. At Duval Acura, you are treated as family always! Starting in the service department. Hector Castaneda was fantastic, he took care of everything and than handed me off to Phillip in finance. I was in and out in no time at all! True professionalism! Thank you...and Kevin Snyder, a big thank you to you!

Tomwebs

Mar 18, 2015

Thank you for the usual outstanding service. This is my third Acura, and as my wife pointed out, Duval Acura provides the best service available in every town we've lived in. Though not much has ever gone wrong with any of my Acuras, great staff, diagnostics, and service complete the picture.

Rhonda

Mar 17, 2015

Bought my first Acura this past weekend and the experience was amazing!

Steven

Mar 17, 2015

Service met expectations. I was satisfied with my service.

Minnetta

Mar 14, 2015

I had a very good experience at Duval Acura. Kevin took care of me and had my car back to me in a very timely manner.

Joan C. Fletcher

Mar 7, 2015

very acceptable Have visited this location many times in past.

Knowles

Mar 6, 2015

So glad to see the return of awesome customer service to this dealership. 100% on customer service!!! Thank you for bringing courtesy and consideration for not just customers, but on a people level. If only all businesses were run this way....we will be back as customers now that we have seen the improvement. #Did Marcus Lemonis visit? :))

Marie

Mar 6, 2015

Wonderful experience. Appointment took last time than expected. No issues. Professional friendly experience.

Meme

Mar 5, 2015

I am from out-of-town and visited your dealership for a maintenance service.

george growwney

Mar 3, 2015

very pleased as usual great job from service . i had an issue with my rotors and the service did the rear ones gratis

Lynn S

Mar 2, 2015

For service, if you're lucky enough to get Arick Armenta as your Service Mgr, you wont' have anything to worry about when you pick up your car.Arick's been my Svc Mgr since 2011 and is the only reason I use Duval Acura to service my vehicle. They are certainly not in a convenient location to my home but the drive is worth to me. I know I'm probably paying a little more for their servicesince they're a dealership, but it's worth it to me because I don't have to questionor second guess the level of service provided or taking it back to do over. He's neverapprehensive about stepping out of his job description and getting his hands dirty if it'snecessary so that my service is 100% to my satisfaction. Lynn S.

G.I.Jane(Ret)

Mar 1, 2015

From the beginning Matt Zimmerman was patient, warm and very helpful. This dealership and its charming staff, went above and beyond. They made me feel as if I was the most important customer there, and they respected that i was a retired Army Veteran, which meant the world to me. Mr Carmine made sure I was happy, the "Finance Guru" was a pleasure meet, making sure everything was properly explained, Parts guy was also knowledgeable and fun to chat with. I would definitely recommend Duval Acura in Jax to anyone I can...Thank you guys!

The Williams'

Feb 28, 2015

We purchased our 2015 RDX in November, 2015. Alex was patient, kind and knowledgeable. Indeed it was a no hassle experience! Friday, February 27th was time for my 1st service. Kevin was the individual assigned to assist me with the process. I was a little late arriving for my 9:00 am appointment; however, he assured me that it was alright. Kevin asked if I also wanted a complimentary car wash; which of course I replied yes. My car was serviced and my name was called about an hour and half later. To my delight, my first service call was free!!! Thank you Kevin and Alex for a pleasant experience.

mholland54

Feb 26, 2015

Jovie Quinto and Eddie Turner continue to provide such reliable service. Always ready to answer questions and get to the root of the problem. Great explanation of problems found and estimate given. Never had to wait on my car - always ready when promised. Thanks to Ed Sandoval also for checking out the battery and being wiilling to help find solutions. Love Duval Acura Service Department!!!!

Chris

Feb 22, 2015

The great service that Duval gives to all aspects of sale is outstanding. I could have gone anywhere. Great Jobs Guys. Everyone. WE love the car.

billvira

Feb 21, 2015

best service i received from Jove. i would recommended to all my friends.i bought the car from you 12 years ago and i am very happy with the carI Love Working With Jovie Quinto, He Is The Greatest Service Advisor That A Person Can Ask For. He's Always Pleasant And Very Helpful.

Mary Sierra

Feb 20, 2015

I was having problems with my car battery going dead and needing to be jumped. So I went and had the battery checked. It was labeled a good battery. I called Kevin at Duval Acura and he told me to bring it in right away. They ran test and although battery came up good Kevin had them replace it for free so I wouldn't have to worry about car stalling again. I appreciate his concern for his customers and getting me in that day.

borjax08ataol.com

Feb 19, 2015

The sales and finance department were friendly and knowledgeable. Service advisors were awesome !! Always friendly over the phone. Making an appointment was never a problem. Thank you !!

Heather Warren

Feb 18, 2015

This by far was the best experience buying a car. They had exactlly what I wanted. Hector was great. I will recommend Hector and this dealership to all of my friends and family. Thanks for making my experience one to remember!

Doc from Mayo

Feb 18, 2015

Thanks to an excellent Salesman Roger. I purchased my first new car today. I must say, that the time and service given today made the difference in my decision to buy this car.. you are AWESOME!!!

Souriya

Feb 18, 2015

Curtis Pillow provided an excellent service. He was very efficient on time and was very proactive on getting things completed, because of my rush with time. Purchased two cars here and looking forward to continuing future business with Duval Acura.

R. Wilson

Feb 17, 2015

Had to have some repairs and despite being expensive, the customer service is always the best.Thanks!!

Happy customer

Feb 16, 2015

I recently dealt with Merrick, then Kevin over the weekend to get updates and decide on how to move forward and Jovie when I checked out/paid my invoice. All 3 were awesome to work with, including the attendants when arriving and picking up. I had 2 car seats and personal items in the loaner car. When I came out after paying my bill, I was surprised to see all my items were already moved over back into my vehicle. Outstanding service all around!

Marilyn Kirkpatrick

Feb 16, 2015

I came in due to a dead battery and though I had no appointment, they worked me in quickly and resolved the problem within an hour's time. It was great. Thank you.

Eugene Sinclair

Feb 15, 2015

Every time I visit the service department , I am greeted with courtesy and prompt assistance. The service rep Eric is great. He is always informative and keeps me updated with the progress.

chel

Feb 15, 2015

Excellent and timely service for normal maintenance and battery replacement

A. Murphy

Feb 14, 2015

It's always great having my car serviced at Duval Acura. I worked with Kevin this time and it was a pleasure. I can honestly say the staff is friendly and the work is timely.

Dawn Smith

Feb 13, 2015

Arik is always very helpful and makes getting my car serviced a pleasure.

Dora Johnson

Feb 12, 2015

My Service Representative (Jovie) did an excellent job. I was completely satisfied with his professionalism.

Dusty

Feb 11, 2015

Great experience, got the car I wanted with no problems, I would recommend Duval Acura to anyone looking for a nice ride.

april smith

Feb 8, 2015

great experience, as always. thanks jovie & duval acura!

Sato

Feb 7, 2015

Kevin the service advisor was wonderful! I would say that the waiting area was super nice but needed some attention. Several people walked by the mess (crumbs all over the chair, and floor) and did nothing. Employee's standing around taking and didn't bother to clean it up...

Reginald Jackson

Jan 31, 2015

Great customer service with no hassle. Nice atmosphere love the Jazz music

"Special K"

Jan 30, 2015

I Love Working With Jovie Quinto, He Is The Greatest Service Advisor That A Person Can Ask For. He's Always Pleasant And Very Helpful.

otisdog

Jan 29, 2015

My experience at Duval Acura was fantastic! A wholly different experience than the four other dealers I visited. Here, I quickly and easily traded my prius. The purchasing department did a little extra leg work to ensure I would receive the price for my car that I was promised. (Before I ever went to the dealer) My salesman was great. He was upfront, respectful, and personable. He put me in the exact vehicle I wanted for less than I expected. He has been helpful and quick to reply to my inquiries even 2 weeks after the sale. Those two made the experience really impressive. I Will gladly recommend to everyone.

WAH

Jan 27, 2015

Oil change & filter along with tire rotation....everything happened smoothly from scheduling through service along with car wash...thanks Duval Acura!!!

Charles Zimmer

Jan 26, 2015

From the first moment I stepped into the showroom until we drove out in a new car, the folks who attended to us were knowledgeable, courteous and, best of all,. not "pushy." The reason we continue to deal with Duval Acura is that the company delivers an excellent product and are represented by good people in both the service and sales areas.

Lisa

Jan 24, 2015

Service is so awesome I continue to take my Lexus to Duval Acura.

jimpvb

Jan 22, 2015

Had a last second issue on way out of town on a Saturday afternoon of a three-day Holiday weekend. I called service, brought the car in and they provided me a loaner for the extended weekend and my car was fixed by Tuesday. Very accommodating and friendly service--best I have ever experienced.

ReaganM

Jan 22, 2015

I am on my 4th car from Duval Acura -- lease after lease and now finally leasing to own - and the experience is always fantastic. Not only to they have knowledgeable people in both service and sales, but they are nice and personable too. I would go to Acura just to hang out with Merrick and David G if I could! Thank you for making service painless, the buying process as fast and fair as possible, and the overall visits pleasurable. THANK YOU THANK YOU!

jack

Jan 22, 2015

very satisfied your agent kevin was great . You need to reconsider your pricing.

Lisa

Jan 21, 2015

They fixed a problem with my light quickly! And since it was covered under warranty, it was completely free.

Darrell

Jan 21, 2015

Merrick was responsive to my last minute service request, including loaner car. Was on time returning car after maintenance service work completed.

MDX

Jan 17, 2015

Your service dept. is always great. The vehicle was ready before the promised time, and was sparkling clean. The service advisors, even the ones I didn't deal with directly, are extremely friendly and professional. Merrick has been with you a long time, and he is always a pleasure.

Carocoop

Jan 17, 2015

After shopping around and comparing prices, I found that no one could beat Duval Acura. I had a wonderful car buying experience. Everyone I worked with was helpful and knowledgable.

cdub

Jan 17, 2015

I have been a longtime customer of Duval Acura! Everyone is courteous & if your rep is busy, someone can step in temporarily so you do not dawdle at a car dealership all day! I go primarily to have my older MDX serviced; they are very frank about any issues but do not "upsell" you. Yes, you may a bit part at the dealer but you are paying for service. You can also go online to make your appointment in advance, so you are in & out. Not a bad experience yet!

Norris13

Jan 16, 2015

I would recommend purchasing a car from Duval Acura. Chris was very courteous and helpful. I never felt pressured or hurried to make a decision. He made sure I had everything that I wanted at the right price for me.

ocarina112

Jan 16, 2015

Anthony Lewis was great! Had me in and out of the store quickly and helped me get a great deal. I would recommend giving him a shout.

Chris

Jan 16, 2015

Outstanding service department. Purchased 2 vehicle from this dealership and they have performed all of the maintenance on both vehicles, one for over 7 years.

George

Jan 15, 2015

This was my second Acura purchase from Duval Acura with Anthony Lewis and I have had service done on a previous Acura that I owned. Everything went fine during the purchase process, but I knew exactly what I wanted when I walked in the door. Their "no haggle" approach makes buying a car/SUV very easy and not like a root canal from a bad dentist. They will offer you a good price to begin the process and you won't spend hours waiting for some mysterious manager to approve the price of the vehicle. In past visits to the service department at Duval Acura, I have always been treated very courteously and the work is done correctly the first time.

erinmmobley

Jan 12, 2015

I just purchased my third vehicle from Duval Acura, specifically working with Hector every time. He is great! He explained the car to me; he is very knowledgable and friendly.

ggol1558

Jan 11, 2015

This was the second Acura that I have purchased from Duval Acura and Anthony Lewis has been the salesperson on both. He is very professional, courteous, and respectful of your time. I would highly recommend Anthony to anyone looking for a new or used Acura product. Phil in finance handled my paperwork quickly and efficiently. The service department is top notch in my opinion. Have had two different Acura vehicles serviced there in the past and they are always attentive to your needs. The sales department is very low pressure and will not treat you unfairly.

MFoss

Jan 9, 2015

We recently purchased a vehicle from Natalie Howard at Duval Acura. It was truly a pleasure to deal with her and her colleagues there. No pressure... AND ... they uncovered a problem with the vehicle description that was promptly and professionally corrected. It is easy to be good when everything is perfect. What separates the great ones from the others is .... how do they react when a small problem arises? Duval Acura is among those who are TRULY GREAT. We will do business again. THANKS NATALIE!

allie

Jan 8, 2015

Anthony lewis, great withe the sale, test drive and setup and delivery. Financial arrangement had been made prior but I did add in a maintenance agreement and window tinting.

rscdmassey

Jan 8, 2015

TINO was EXECELLENT, I Highly recommend that you ask for him when you arrive when looking for new or usedYou will not be disappointed. I have had my MDX for 7 1/2 years..great vehicle no problems. Purchased and serviced at this dealership...but it was time for a change..I no longer needed the "family" vehicle as my children are older and have cars of their own. It was time for a "me" car again..I love convertibles~! Acura unfortunately doesn't make them. I set my eye on the 1 series BMW..have had a Z3 before was very happy with this brand but too small for me now. Just by pure luck we drove by the dealership on New Years and my husband spotted a truck he wanted more information on. We met TINO. We were impressed with his knowledge, politeness, and he listened to what we were looking for. My husband and Tino went for a test drive in the truck while I stayed back..as I sat there, I looked down into the fenced back lot, there was the BMW 135i Convertible in the Gray that I was looking for. When they got back we went and took it out for a spin. I had already done the research on my trades (MDX and Porsche Boxster) and I can say they were in line with KBB and Autotrader. I just needed a night to sleep on the decision. Tino was patient and understanding and offered us a good night and a handshake. We did go home and do more internet searches, this did make us feel more comfortable about making the purchase..Next morning we called set up an appointment to swap the vehicles that evening after work. We came back everything was exactly like it was the night beforeFelt extremely comfortable about the dealership and the car purchase. Selling something to me is not the easiest thing (my husband usually warns the salesperson LOL)..but Tino made the difference..He is a great asset to this dealershiphes now looking for the truck my husband will eventually get.

Teri and Douglas I

Jan 7, 2015

We were very pleased with the ease in getting our new 2015 Acura SUV. Curtis was very helpful with explaining the paperwork, going over the car features, and expediting our time at the dealership, as we had a commitment to be somewhere soon after. We drove there from the Orlando area after finding the car we wanted, and would recommend Duval to anyone. It was a pleasure to do business with the friendly, and efficient staff. The final step with Daniel to sign additional papers was awesome. He also took the time to verify things to us, answer any questions, and finish in a very timely manner so we could be where we had to be on time. We obviously did not need repairs as it is a new car, but I am sure we could look forward to the same service.

TomW

Jan 7, 2015

A huge THANK YOU to Kevin Snyder and his service team at Duval Acura. We don't even own an Acura, but we received so many good reviews about their service center, we had to find out for ourselves. Couldn't be happier - Quality of work, short turn-around, and above and beyond customer service! Going back for sure - thanks again Kevin and your entire service team - 5 stars from this family!!

mmirabella

Jan 5, 2015

We just bought our first brand new vehicle after 32 yrs, and have to say it was the most relaxed and friendly experience my wife and I have experienced. Hector and his staff went far and above to make this a great experience. the day before arriving at 8:30 p.m. thirty min. before closing they took the time to allow my wife to drive the vehicle for the first time without any hint of closing. All involved were very professional, and took very good care to make us feel comfortable, Thanks to all !!

Tjwcbo

Jan 3, 2015

Hector was our representative on 12/30/14. From the moment we met him, he could not have been nicer or more helpful. We immediately were given the keys for a test drive which we loved doing on our own. We weren't necessarily thinking we would come away that day with a new lease, but thought to see what price options were at end of year sale. Unexpectedly very nice deal, nice offer on our trade, and easy easy paperwork. Everything just seemed to click smoothly, which doesn't usually happen when negotiating a deal on a new car. I absolutely love my RDX and the experience behind buying it makes it a great memory for us.Thank you Hector Castaneda!!!

Alissa

Jan 3, 2015

Charlie was very helpful in helping us select a car that was affordable and that would meet our needs. He spent a great deal of time with my husband and I explaining the various features of our new vehicle. His professionalism and level of expertise are a definite asset to this dealership.

tpw

Jan 3, 2015

I love my new MDX! Richard, Chris and everyone at Duval Acura made it an incredibly easy and enjoyable experience- - thank you!

Richard Mette

Jan 3, 2015

I thought the labor was a bit high, but always the service is very well done

Owen E. McCafferty

Jan 1, 2015

Great Dealership Service Department. Eddie Turner and Erick are first rate service consultants that have my complete trust and gratitude. On balance, the Acura brand is really loosing ground. The designs are way too conservative!!! Sure the NSX is neat but not capable forr the budget of the predominant Acura customer. The RSX type X and the TL type S six speed stick look like nothing more than a fond memory.

Kay

Dec 26, 2014

Service at previous dealerships took hours to just have oil changed. I made an appointment and service here at Duval was performed in a very timely manner.

Mersiha Perkins

Dec 24, 2014

This was absolutely the best car buying experience my husband and I had in our lives. Prior to coming to Duval Acura, we walked out of several dealerships in the area because of their sloppy and high-pressure selling tactics. Our sales person at Duval Acura, David Greer, was very professional, polite, and knowledgeable. He made us feel genuinely welcomed and at ease with the buying process the entire time we were there. Everyone else at the dealership was a pleasure to deal as well. The ambiance inside the showroom is lovely, spa-like (compared to other dealerships). The service at the dealership is impeccable; I would recommend it to anyone in a heartbeat. We bought the 2015 Acura RDX with technology pack, and love it. When we are ready for an upgrade, we will be back to this dealership.

Ginny

Dec 19, 2014

First time buying car in 12 years. Hector was awesome in making it easy for me and answering all my questions. Plus, even though he had a commitment he stayed an hour later to put me in my new RDX. He deserves 5 gold stars for the extra service. Thank you.

Linda Orum

Dec 18, 2014

Kevin was so friendly and professional. Really a wonderful experience

J05d99ra

Dec 15, 2014

Kevin Agustin has assisted me with the service on my vehicles (I have 2 Acura MDX's) on several ocasions.Kevin's personality is warm & genuine. He is right on top of everything from prompt professional service to immediately offering a loaner car when there was an unexpected delay.He is an excellent reflection on the dealership and I will not hesitate to use them again.

jsyk45

Dec 13, 2014

As I backed out of my drive I began to hear a strange sound coming from the front of my car and not sure what it could possibly be, I headed to the dealership, praying I did not break down. Merrick Wade (my usual service advisor) quickly diagnosed my problem as a power steering problem and within 20 minutes I was on my way in a loaner. Merrick called me when promised and I can truthfully say Merrick Wade and Duval Acura is 100% customer service committed. Thank you Merrick!

davron

Dec 13, 2014

This is where all other companies need to come for training on customer service. I've bought 3 TL's from them and every time the service is impecable. I've in a wheelchair and my time in it is limited it, so if the repairs (if any) is more than 1hr 30 min they either loan me a car or take me home and bring the car back when finished.Granted I only live around the corner from them.BUT Still.If your car needs service WHY GO ANYWHERE ELSE!

Elizabeth Yonkosky

Dec 11, 2014

Excellent service. When my car had additional problems to be repaired Jovie, service rep, offered me rental car so I could come back. Thanks for all their excellent service. Saved my day too.

Stan -

Dec 11, 2014

Negotiation was outstanding in all respects, namely thorough, courteous, no hassel, competitive, and no haggling,

Chris Swindell

Dec 10, 2014

Kevin was very professional and did a nice job of setting my expectations. Great experience.

Anthony Brescia

Dec 9, 2014

Best Service Department I have ever work with on any car that I've owned during the past 45 years. It's makes owning an Acura MDX a significant pleasure.Anthony R. Brescia

Christopher Holder

Dec 7, 2014

Always have a great experience with the service department at Duval Acura. Merrick Wade and Arrick Armenta are very pleasant to speak with and they take care of all of my servicing needs.

Amanda

Dec 7, 2014

Duval Acura's "no haggle" policy made the car buying process much more enjoyable than most places. I will definitely come back here the next time I'm looking for a car.

Alex nelson

Dec 6, 2014

I had a power steering recall repaired on my 2008 TL. Staff was very professional and my repair was completed in a timely manner. I will continue to use Duval Acura for future servive. I was very pleased!

Lauren Gray

Dec 4, 2014

Kevin in the service department was excellent in handling a situation with my vehicle that was incorrectly repaired by another dealership. I would definitely recommend Duval Acura and Kevin.

epicstylz

Nov 25, 2014

Kevin A. is 100% committed to ensuring the experience and service exceeds any/all expectations. The level of service received is one that places trust and confidence.

jenonurse

Nov 25, 2014

Excellent service by Kevin. I had to unexpectedly drop the car off and it was taken care of in a timely manner. He answered all of my questions and provided appropriate information.Thank you

Jagstar88

Nov 24, 2014

After reading the highly favorable reviews of Duval Acura service, I brought my Acura MDX in for a timing belt/water pump replacement. The "valet" service I received was beyond expectation and I was also provided a 2015 Acura RDX as a loaner car. Kevin Agustin, my Service Advisor, was top notch from beginning to end, including recommendations as they dove deeper into the maintenance. When I arrived to pick up my vehicle a couple of days later (based on additional work at my request), I was again greeted with valet service. I will continue to place my Acura in their expert care.

Ms. Coleman

Nov 24, 2014

Arick Armenta is a great person and very polite and professional. Thanks for being my personal contact for my servicing needs. You're the best in my book.

JG

Nov 14, 2014

Great service. No "up sales" to try to sell you services you do not need. This is the main reason I take my car here.

jabresnan

Nov 11, 2014

I purchased my 2008 Acura TL new from Duval Acura and have it serviced there. After replacing the Blower Fan Resistor twice (once while under warranty) in 3-years due to the A/C not blowing cold air after 2+ hours of driving, Eddie Turner, Service Manager, suggested they perform an evacuation of refrigerant at no charge, and it appears to have resolved the problem so far. I was provided a loaner car, and my car was repaired, washed and returned to me within a few hours of dropping it off. Arick Armenta, Service Advisor, was very courteous and professional as always. Thank you for the excellent customer service.

Julie

Nov 3, 2014

Sales & Service are always a class act -- always a positive experience. Thanks guys!

JMiller22

Nov 2, 2014

I purchased my Acura from Duval Acura 8 years ago and have had it serviced there ever since. I am always impressed by the fast, friendly and professional service provided. My latest visit was prompted by the air bag recall and I experienced the same quality service. The well run service department is one of the main reasons I will buy another Acura from Duval Acura in the near future. I appreciate you making it easy to maintain my vehicle.

Ashley M.

Oct 30, 2014

Very good experience. This dealership came highly recommended and I would recommend it as well!

Gator fan

Oct 30, 2014

I bought my Acura MDX 7 years ago and have over 150,000 miles on it. It has been a great car and each time I have needed to take it for service or an issue, the service department has been professional and very reasonable. I highly recommend Eric in service.

jennifer rosier

Oct 28, 2014

Great buying experience. Everyone was very friendly and easy to work with

John (USMC) Retired

Oct 28, 2014

The whole experience was above expectations. The process of having one salesman from beginning to the finance stage was outstanding. No games played with assistant sales manager or sales manager for approval. Seeing the numbers process in the computer, as the deal was in the pre finance stage, was great. Lawrence sure knows his vehicles and what they contain !!!!! I would definitely recommend your dealership to anyone seeking a great buying experience !!!

Steve Scarborough

Oct 28, 2014

The service tech Arick was very helpful and kept me informed about the complete process.Very good customer service.

Ted Selby

Oct 25, 2014

The best car buying experience I have had in over 40 years.

Hilda Newman

Oct 25, 2014

This is a very busy time for Duval with all the recalls of the air bags. Everyone was calm and the work was done in a normal time frame and they even washed my car. I thought how could they do this, they must have hired more mechanics? Everyone was calm, composed, and helpful (as always). Thank you

Linda Tucker

Oct 23, 2014

I needed a car as mine broke down on the expressway driving to work. It was the worst time for me to have to purchase a car.I was not ready. The agents at Duaval Acura were Great! They worked hard to get me what I needed and I was able to drive home that same day in a Great Car. I have nothing but good to say about the Dealership and the sales personel and would Highly recommend them for anyone looking fo nonpushy experienced persons to work with to set you up with a new affordable reliant car. Thanks for the Great Experience.

Chris

Oct 18, 2014

Duval Acura Service Department is reason we would continue to consider purchasing Acuras, they are second to none.

Eugene

Oct 18, 2014

Love the customer service rep. Always professional and courteous.

manuel.pastrana1

Oct 17, 2014

Came down for air bag recall. The work was done in timely manner. I like the complimentary car wash done to my car. Thank you.

Gwen G

Oct 16, 2014

I can't say enough about how much I appreciate Kevin and the care he provides his clients.

Joyce & Rick Butler

Oct 13, 2014

We have been doing business with Duval Acura for over 20 years and can honestly say it is one of the best dealerships we have dealt with. The people that work at this dealership, be it service or sales, are customer friendly and makes you feel they value your business. That's the kind of people my husband and I do business with.

Ernie

Oct 10, 2014

Great dealership that truly appreciated it's customers. Willing to make sure you are completely satisfied.

Vivian Jacobs

Oct 10, 2014

I have been a Duval Acura customer for 9 years. I wou8ldn'y go anywhere else. Kudos to Kevin Snyder and his fantastic team.

Osteean1

Oct 9, 2014

My car was having some issues with a hesitation and I left it with Kevin so the service department could give it a computer update, I picked the car up and it seemed fine at first and then it starting getting worse. I called Kevin and he told me to return it and he was very accommodating with a loaner vehicle and the time to drop it off. They had to do some more work on the car to fix the problem. I dropped in on him unexpectedly during my lunch and picked up my car. They were so fast, I was in and out of there in no time. Excellent service as always.

Patricia Bright

Oct 9, 2014

Your Service Dept. is ABSOLUTELY the BEST! Arick Armenta has proven to be the perfect protg to your top-of-the-line Service Manager, Eddie Turner.Thanks to those two, It is a pleasure to go to Duval Acura for any work needed!And yes, I recently recommended the TSX 4 dr. sedan to friends, both because I love my car and especially love your Service Dept., and they recently went to your dealership and bought one!That says it all.....

Schnellbacher

Oct 7, 2014

As always, I left as a satisfied customer. Jovie is always a pleasure to work with. I was in need of service that I knew was going to be pricy and he gave me different options that were suitable to my needs.

Dawnsmith3

Oct 2, 2014

My service experience on Tuesday was great! The service agents are friendly, helpful, and provide details on the needed work. I have been visiting the Duval Acura service department the past 5 years and have been very pleased with the service I have received.

jaxboi1978

Sep 29, 2014

During my visit I had to make a few conference calls. They accommodated me with their large conference room to allow me to have my conference calls with no background noise. They didn't have to do this. Great customer service!

Joan Giurato

Sep 26, 2014

The only thing that could be improved is that when a time is schedule for a delivery of same the car a loner car the arrival time should be close to the time scheduled not a hour late. Otherwise everything is great.

Ron

Sep 25, 2014

It was a pleasure working with both Mark and Anthony. Their was no fast hustle or rush to make a decision. Have to admit we did feel warm and fuzzy........

dcecil

Sep 21, 2014

Everything was very accomodating for me including the loaner car. I was on my way to work in minutes after arriving. Merrick is wonderful to work with and everybody I encountered was polite and accomodating. I appreciate the excellent service levels.

Billy D.

Sep 20, 2014

I am a 14-year customer who has all regular interval services completed at dealership. Eddie and Arick are always terrific. Needed a major repair on 2001 MDX with 138,000 miles that was an original purchase from dealership. Always confident that the work will be done right and at a fair market price. I am a loyal customer who feels appreciated!

David Mann

Sep 19, 2014

First class service. Great people. Jovie is the best! He embodies first rate client service

Momididit

Sep 18, 2014

I drive into Duval Acura because my vehicle had warned me that possible transmission failure could be imminent. My husband usually handles all the auto repairs but because I was out & about this one was up to me. Kevin was great at making me feel at ease and made sure that not only was I kept up-to-date with what was going on back In the garage but also comfortable in the customer service waiting area. He went over and above by checking on our extended warranty for me and put me in a nice loaner vehicle until my car was repaired. This dealership gets an A++!

Pat McLaughlin

Sep 18, 2014

Eric was great. He always is. Nice car to borrow for couple of hours. I complimented the service manager. Said it ain't cheap but the service makes it tolerable.

Nancy Pomrenke

Sep 16, 2014

Maintenance service completed thoroughly and in satisfactory manner.

Debbie Ryals

Sep 15, 2014

Duval Acura had my SUV in and out for oil change & car wash in less than an hour! Great service-thanks!

Sbrat40

Sep 7, 2014

When I dropped off my car I asked Arrick to get me the name of a company to have some addl work done. What a surprise when I saw my car the work had aleardy been completed. Saved me time and my car look brand new. Great job!

Trish

Sep 6, 2014

I had been shopping for a new vehicle and I had it narrowed down to a Jeep Grand Cherokee or an Acura RDX. I had researched both vehicles and been to several dealerships. I ended up at Duval Acura by mistake, I actually had an appointment at another dealership in town. Well I cannot even begin to tell you how different Duval Acura is. It is first class all the way around. The salesman Chris was extremely professional and courteous. The actual facility itself is immaculate. I got the car I wanted at the price I wanted to pay with no " back and forth" nonsense. I commented several times during the car buying process that this is the way car buying should be. Part of me thought, this is too good to be true, but it wasn't! Even when I went to finance there was no pressure, no pressure to buy extended warranties, just information. They even had a salesman follow me all the way to Fleming Island so my husband could sign the paperwork. I will definitely be buying all of my future vehicles from Duval Acura, top notch all of the way!! Thank you Duval Acura, by the way, I love my car!!

Jesus moneo

Aug 30, 2014

The service staff is very friendly and attentive ,they get you in and out quickly and efficiently !Our vehicles come to us clean and ready to go ! My wife and actually enjoy going there !

Monique

Aug 30, 2014

I've had my car since 2005 and I had a few major and minor issues with my car and despite the costs of my service I wouldn't take my car anywhere else. When I was a travel nurse and had to get my car serviced in other states I could tell the difference in this dealership and with the others..nothing and no one compares to Duval Acura.

Gloria Myers

Aug 28, 2014

My service representative, Merritt Wade, is excellent. I have received excellent service from him since I bought the car new in 2010. I highly recommend this dealership to everyone. My Aura TL has performed suburb.

susan walters

Aug 24, 2014

great service department. It runs so smoothly and very customer oriented.

Gbjeffrey

Aug 22, 2014

I bought my first Acura in 2004 and my second in 2008. I've been using there service department for over 10 years. Each time I've brought my car in for service, the staff is always very friendly and welcoming. They take there time to explain the service, what is needed and or what was done.

Jay Cobb

Aug 21, 2014

I really enjoyed my time working with everyone at Duval Acura they were very professional.

Walter Huff

Aug 20, 2014

From making the appointment on line to driving from the dealership was excellent. The representative,"Jovie Quinto" was prepared for my appointment. They diagnosed the problem and kept me informed of there progress while making the repairs. I would highly recommend this dealership.

Dee Jackson

Aug 20, 2014

Merrick Wade is wonderful . . . as always!

Bill Thomas

Aug 20, 2014

Very enjoyable experience ! Felt the A1 service was a fair price with the summertime special.

CARLOTTA

Aug 15, 2014

excellent servce from the time I went online to search for a car through entire buying process

Fredrika Jones

Aug 9, 2014

My service tech - Merrick Wade is the best. His professionalism, customer service skills and knowledge of Acura products are outstanding. If I can describe to him any issue that I'm having with my car and he knows exactly what the problem is. I have been apart of the Duval Acura family for many many years and I can tell anyone at first hand you will not be disappointed with this dealership.

eva baker

Aug 9, 2014

The car was not purchased at Duval Acura, however most of the service work has been done by them. They are always courteous and have consideration for my time requests.When I drive into the service area, a representative approaches my car promptly. They work with me on keeping my car serviced at resonable prices and verbally remind me of work that will need to be done in the future. I am usually satisfied with the "fair" amount of time spent waiting. Remember, this is a 2006 Acura and most of the work on my car has been done by Duval. Of course, it has been an excellent car, and has not spent a lot of time being repaired. If my next car is an Acura, I will purchase from Duval. For me, they have proven to be a fair, highly competent, and trustworthy dealership.

lori jones

Aug 8, 2014

As always, Merrick Wade provided exceptional service. Eric was also very helpful when I first arrived at Acura to have my car serviced. Thank you for exceptional service in all areas. My car has been kept in top condition by Acura since 2000.

Mark

Aug 8, 2014

Duval Acura always exceeds my expectations and is very competitively priced for repairs and maintenance.Their new car pricing and specials is second to none.

bryan.stewart.182

Aug 7, 2014

Marrick did an outstanding job diagnosing and fixing my pproblem. Fortunately, it turned out that I just needed a gas cap replacement. He was couteous, professional and detailed.

John

Aug 7, 2014

Terminated an old lease and started a new one. Love the down to earth no hassle negotiating. very pleased.

Linton P. Thomason

Aug 4, 2014

As usual, everything was just right. Enjoyed looking around.

j

Aug 4, 2014

Service consultant Merrick is outstanding. Work always preformed to satisfaction.

Joyce Penman

Aug 3, 2014

My service rep Jovie was very considerate of my time. He was able to simplify the repair estimate, and offered a fair price.

SuzanneL's_TSX

Aug 3, 2014

I have bought and serviced my vehicles at Duval Acura since 2005. I made the mistake of trying to save a few bucks back in 2008 and took my 05 TSX to a local tire chain for brakes and an oil change but spent more money correcting the problems! I recently purchased a 2010 TSX as my son inherited my 05. Matt Zimmerman was my sales rep and was wonderful. The experience was easy, fast and no haggle! As far as service goes, I TRUST THESE GUYS!!! Something that's very hard to find these days! Duval Acura is VERY competitive with service pricing and stands behind their work using genuine factory and/or quality after market parts. I have a very busy schedule and need my car. In the event my service will take an entire day, Duval Acura always has a loaner available and to me, that's worth it's weight in GOLD! Kudos to the entire service team especially, Jovie Quinto for ALWAYS treating me like family! Duval Acura has a loyal customer in me!

Msvbcoleman

Jul 31, 2014

My service person, Arick, is a very nice and polite person. I can call on him anytime with questions and he's there to assist. Thanks Arick for the personal touch and attention you give whenever I bring my car in. Great customer service.

Nicole

Jul 29, 2014

This dealership surprised us and exceeded our expectations. They went the extra mile to ensure that we were completely satisfied. The general sales manager and the salesperson handled both of our transactions professionally and seamlessly. They even had the paperwork completed in advance for our second purchase and had us out the door in under 30 minutes. I could not have been more impressed by the general sales manager. Every organization succeeds or fails based upon its management choices...Duval Acura couldn't have picked a better general sales manager. I'm confident that we will purchase another vehicle from them in the future. Thank you again for all of your help!

jaxmatt

Jul 27, 2014

We were extremely pleased with Roger Slavens' service. He was very knowledgeable in the Honda Odyssey that we purchased. We appreciate that he only showed us the type of vehicles in which we were interested. Roger introduced us to the service team and explained the benefits of owning a vehicle with Duval Acura. My wife and I could not be more satisfied with the experience. We will, most likely, go to Duval Acura when we purchase our next vehicle. We're already checking their site for my next car.

Bert

Jul 23, 2014

The next time we buy a car it will be at Duval Acura again. It was a great experience to buy our car there.

Stephanie

Jul 22, 2014

Buying my car at Duval Acura was a simple and stress free process. I've found their customer service to be very helpful as well. I bring it in to get washed/ vacuumed regularly which is a very nice free bonus! I recently took my car in for the first service since buying it. I was in and out in an hour and it was complimentary. No complaints here! We will definitely be buying my husband's next car from Duval Acura.

NicYo

Jul 17, 2014

This dealership surprised us and exceeded our expectations.They went the extra mile to ensure that we were completely satisfied. The general sales manager and the salesperson handled both of our transactions professionally and seamlessly. They even had the paperwork completed in advance for our second purchase and had us out the door in under 30 minutes. I could not have been more impressed by the general sales manager. Every organization succeeds or fails based upon its management choices...Duval Acura couldn't have picked a better general sales manager. I'm confident that we will purchase another vehicle from them in the future. Thank you again for all of your help!

NicY

Jul 17, 2014

BUYER BEWARE - This dealership cannot be trusted. Both the sales manager and the salesperson lied directly to our faces!! We will never do business with any Duval dealership again, and we will encourage all we know not to as well. We are also filing complaints against the dealership with the consumer protection agencies, as their affirmative misrepresentations and non-disclosures were AGAINST THE LAW. Go to Acura of Orange Park, or to one of the other high line dealerships like brumos or Tom Bush, where they treat their customers fairly and honestly.

Kristinegill

Jul 10, 2014

Arik is extremely helpful and a very niceasy person to work. Very happy customer! I will absolutely continue to have my service done with Duval Acura.

shipwatcher

Jul 10, 2014

Everything went well from setting up the appointment to picking up the car at the promised time.

davron

Jul 9, 2014

As always they treat you like royalty and with a friendly smile. They all know me but beside the point I had a flat tire and they took are of it right away and was covered under my tire warranty.

Shipwatcher

Jul 9, 2014

This service was for our 2009 Acura MDX with 81,000 miles. It is very easy to get an appointment with Duval Acura. The car was ready when promised and the cost was the estimated amount. Jovi Quinto is our service provider and is always courteous and professional.

Nicky

Jul 6, 2014

Very easy and painless process . Competitive price similar to internet fair prices without having to negotiate. Really no pressure as they say. Would definitely buy from them again. Once agreed on paper work through the finance door was quick. Extras were already included such as tray , wheel locks etc.

jstinger79

Jul 3, 2014

I truly appreciate the quality service received at Duval Acura. I was not in a rush and enjoyed the comfortable waiting area while my Buick Enclave was being serviced. I received Balance on one tire and an oil change. Service was completed and I requested for the brakes to be replaced as well. I received expert advice and recommendations from the service center and appreciate the time and detail they took when diagnosing my vehicle. Thank you Eddie Turner and Duval Acura for a consistent Quality service.

Lisa

Jul 3, 2014

I only trust Duvall with my car service and will buy my next car from Duvall! The service is always friendly and done right.

C. Manuel

Jul 2, 2014

Duval Acura is the best dealership I've ever had the pleasure of dealing with. Coming from a customer service management back-ground, I fully appreciate all that they do for their customers. Excellent service, professional people and trust-worthy business practices.

David p.

Jun 30, 2014

The advisor, Jovie, was very friendly and got me what I needed. He got me taken care of quickly so I could go on with my day.

James

Jun 26, 2014

Thanks guys for always doing a great job. I visited on June 24 and was greeted promptly by a professional young man who escorted me right into the service area. I noticed that he was also very helpful to the other customers who were dropping off their cars. The service guys are great and they helped me solve my issues.Thanks, Duval!

David

Jun 26, 2014

Service was very knowledable of this issue and it was fixed the very same day.

kimwill1961

Jun 22, 2014

I have purchased many vehicles over the years so I have had to deal with a lot of tricks, scams, and dishonesty with dealerships. This honestly is the first time I have had a dealership be honest in all they do. They are upfront in how they deal with purchases and has one of the best service departments I have ever dealt with. I leased my car a few years ago and Curtis Pillow was my salesman. He was so great in how he handled my purchase. He answered all of my questions and did not push me into something I did not want. Merrick Wade is who I deal with in the service department. He always takes care of my car needs and NEVER tries to have me do things that are not necessary. My son just purchased my leased vehicle and I am ready for the new TLX to arrive, and of course I will be back to see Duval Acura and Curtis for my purchase. Oh one last thing, I love how you can get a loaner vehicle while your car is being worked on. It is such a convenient thing to have from a dealer.

2014 Acura MDX

Jun 19, 2014

It is always a great experience working with Kevin when having my vehicle service/repaired.

Kimberly A. Smith

Jun 16, 2014

Jovie Quinto Is my Service Advisor and He Is Awesome all the time. He's very personable and he really takes care of me.

Dawn Smith

Jun 16, 2014

Erik has been my service contact the last few years and he is a true pleasure to work with. Overall, I have been very pleased with my Acura and the Duval Acura service team. Therefore, I plan to buy a second vehicle from Duval Acura next year.

D Ryals

Jun 16, 2014

Love the fact that they know me as the owner of my SUV. It is washed after any service including oil change. This is an amazing dealership!

Earl

Jun 16, 2014

I was told the service would be done in less than 45 min and it took over an hour before it was finished

Jeff R

Jun 15, 2014

Excellent customer service. Second to none. Alex, Richard and the finance guy treated us great. Alex and Richard both went over everything which was very helpful. It was such an easy and pleasant experience dealing with Duval Acura. Thanks again for locating the truck we wanted. Thanks

George Goldsmith

Jun 15, 2014

My experiences with Duval Acura have always been excellent. I have had routine service work done on several occasions and the staff is always very cordial and professional. The work they perform is done right the first time with reasonable prices. I have also purchased a new Acura here and find their no haggle policy very refreshing.

TBelow

Jun 15, 2014

Took my TL in for service yesterday and was treated like I was their only customer. When my service ran longer than expected they gave me a loaner to run errands so my day wasn't inconvenienced. I thought Duval Ford (I had my Explorer serviced there) had a great staff but Duval Acura has them beat. My service rep Jovi (I hope I spelled it right) is the nicest guy. He knows me by name, tells me exactly what my TL needs to keep it running smoothly. Doesn't pressure me to have unnecessary things done like other places and is just an all around nice guy. My family has purchased two vehicles from Duval Acura and will continue purchase from the Duval family of dealers. Thanks guys

huberacura

Jun 12, 2014

Jovie checked out and confirmed the issue we were having; he had a diagnosis done to find the technical problem and kept us up to date several times. He knew we had some time constraints and worked to meet them. He and Ed (our prior service advisor) were hands on and always looking to help. Great service department!

Rachel Moore

Jun 11, 2014

Friendly customer service rep. Work was completed in a timely manner.

Shirley Smith

Jun 11, 2014

Excellent customer service. The sales person as well as the finance persons treated me very well.Thanks again for helping me through this process.Shirley Smith

Stacy Scott

Jun 10, 2014

Merrick is always So helpful when I call to schedule my service. I always appreciate his honest approach. I also appreciate that I am in and out as soon as possible. And picking up a clean car is always a plus.

Carol

Jun 9, 2014

Jovie from the service department and Anthony Lewis from sales were very prompt and courteous.

Ivan Berke

Jun 7, 2014