Used Cars for Sale at Eastern Shore Toyota in Daphne, AL

littlebettyjr

Jun 22, 2016

Best car purchasing experience ever! From the moment I entered the dealership, I felt absolutely no pressure and was greeted by numerous hellos and smiles. I had an appointment with Seana Jones, VIP Coordinator. She was exceptional! The gentleman that detailed the car, told me thank you, have a blessed day and be safe. I can honestly say that the round trip from Montgomery to Daphne, AL was well worth it. I drove away in my new Camry XSE and have not missed my 4Runner one moment. Zoom zoom zoom!!!!

Ctimmons

Jun 13, 2016

Ross did an outstanding job if delivering our car immediately. His customer service exceeds our expectations and his communication is outstanding. He is a big part of why we choose to do business with Eastern Toyota

Fabienne Norman

Jun 13, 2016

Considered, polite and competent service.Charles Bryan and Debbie Newell did everything to satisfy our questions and meet our expectations. They were flexible and good-natured during the whole process.

Brooks

Jun 2, 2016

Plenty of time was taken to find the car you wanted. It was difficult to find the car. Happy with outcome having all the major components required.

Dango

Jun 1, 2016

I have been a customer of ES Toyota for years. I have now bought three cars from the dealership and if I wasn't getting excellent service I would have never come back. The people are friendly and helpful. Got great deals every time.

Sheryl Newell

May 9, 2016

We were contacted by a sales agent, Arend Verdel, after we inquired on the internet about a used vehicle. We went in the next day, but arrived very late for our appointment. Arend greeted us and politely asked if Willis Barnes could show us the vehicle. Willis was very friendly, funny and professional.We loved the vehicle and the used car manager worked a great deal for us. He was very understanding about our budget and the fact I currently am being treated for breast cancer. Kyle Towner the finance manager made the financing process, quick and easy. He was very kind, thoughtful and explained all of our warranty options. We had a few minutes to wait for the vehicle to be cleaned and both sales agents sat down and visited with us and served us ice cream. It was an amazing experience! We are moving to the area in June and cannot wait to see everyone!

Billy Bean

May 7, 2016

We live approximately 160 miles from Eastern Shore Toyota, we visited the dealership about a month before we purchased a car (we met Zachary Romero), both experiences were extremely pleasant. We did not feel pressured at all to buy anything. Our salesman Mario Marquez did everything we asked for and was very helpful. Due to our long commute our salesman took pictures of the cars we were looking at and sent them to us very quickly so we could see the cars better and make up our mind if we wanted to look at the cars in person, so that we did not drive a long way for no reason. While we were on our way to the dealership the manager Jeff Iwanowski called to greet us and check on us before we ever got to the dealership, he also checked on us while we were at the dealership to see if he could do anything for us.Thank you to Zachary Romero who helped us via phone even though he was not working the day of our purchase.

Franklin.Roberts

Apr 29, 2016

We had an amazing experience buying our new truck here. This is by far the nicest salesman and sales experience we have had during this process. Scott Mandler was our salesman and he was not at all pushy but very informative and answered all questions and concerns knowledgably. We will be returning soon for our next vehicle purchase as long as Scott agrees to be our salesman. Great job!

Happy Housewife

Apr 28, 2016

I was looking to replace my Camry with an SUV. My salesman was the best! He took the time to show me the SUV's, answered all my questions, discussed all the options, even drove me around the lot till we found the SUV I had looked at on-line. Travis is a very nice and polite gentleman. He made it really easy to let go of my 1995 Camry. This is the second car my family has purchased from Eastern Shore Toyota. I love this dealership! Great amenities to make your buying and service experiences pleasant!

Gretschguy850

Apr 22, 2016

Very impressed with this company. No pressure sales. Easy to work with. Great staff! They made car buying easy and gave me the price I was wanting!

Vacationer

Apr 21, 2016

On our way home from vacation, we make a quick stop to check out new Toyotas and had the most welcoming, delightful, informative experience with Debbie and Justin making us feel at home, answering our numerous questions and showing us hands on the many features of Toyota Camry XLE which were new to us. We were so impressed after driving the car and sitting and discussing the car features with Debbie that we bought the car and drove it home. The process was so pleasant, things were handled quickly and even the waiting time was pleasantly passed with refreshments and great conversation with Debbie which made the time pass quickly. I have recommended to my friends interested in buying a car, the experience with Eastern Shore Toyota is well worth the drive!

dancecoach1

Apr 16, 2016

The people were nice as soon as I walked in. They offered something to drink n the salesman n finance lady was really nice. Most of all they closed my deal n I was not there all day. EXCELLENT PLACE N I WILL RECOMMEND .

Juliewelborn123

Apr 1, 2016

Mack did an amazing job helping us find a car for our granddaughter. He was very kind, not like your typical car salesman. If we were ever in the market for another car we would definitely come back to Eastern Shore Toyota. You rock Mack, thanks for your help!!

Samgeisler01

Mar 31, 2016

Very impressed by salesman, Anthony Waight, who did a fantastic job moving the process along and tending to our needs. Love the car and would not think twice to buy from Mr. Waight or Eastern Shore in the future.

arrownetworking

Mar 30, 2016

I had had one hiccup with Eastern Shore Toyota several years back, but I saw a used vehicle that I was interested in at their dealership and went to look. I figured that I would look and leave but drove the vehicle and decided to make an offer pending an inspection by my mechanic. My offer was accepted and I went the next day, got the vehicle to take to my local mechanic. The car was as they said it was and I purchased the vehicle using my own financing. I will say that their dealer fee of $800 is completely out of line, but I knew that before I made the offer and make the offer price accordingly. I declined the extended warranty, paint protection, free gumballs for life, ect, ect. I am pleased with the deal and more importantly by Willis Barnes and his sales manager. I know this dealer gets a lot of negatives, but I will do business here in the future. As a plus, the dealership building is very nice and interesting.

sandra tomlin

Mar 25, 2016

Was told the repair on my car would take 2 days. The afternoon of the third full day was told that mechanic was staying over late to finish so it would be ready the next morning. Called this am ( 4th day), and was told by someone from service scheduling that it wasn't ready and that she would find someone in the service dept to pull the ticket and check with the mechanic on status of my repair. After 14 minutes she came back on the phone and asked if they could call me back. I asked to speak to the service manager. She transferred and phone rang 9 times . No voicemail. Phone automatically hung up. 15 minutes later I called back. Got the same girl. Finally talked to someone in the service dept who said they are about to drive the car 15 miles to check it out and if ok then I can pick it up. This repair was for excessive oil consumption and covered under the warranty enhancement by the manufacturer due to defect. The manufacturer approved 2 day rental car coverage which leads me to believe that they expect it can be done in 2 days. It is now 1130 of the 4th day and still waiting!!!

tamtam

Mar 24, 2016

What an easy and painless process with little time on our hands. Travis was knowledgeable of the inventory on the lot and directed me to exactly what I needed. The delivery was even taken care of by him personally at my schedule. Efficient and professional all the way.

Krigsby09

Mar 23, 2016

This is the 2nd vehicle I have purchased from this dealership. The process went smooth and hassle free. I love how they offered a discount off the sticker price for being a loyal customer. The sales team and finance team made sure I left with the vehicle I wanted that was in my price range. I love my new 4Runner!

MyraS

Mar 19, 2016

Had a scheduled service appointment and when I arrived I had to go looking for someone to start the process. The time required was extended due to a GPS issue they did work to resolve, not sure it is corrected as I haven't used the GPS since. Throughout the 3 hour wait, no one came to advise me of the status of the work, until I finally had to go ask about the car -- 3 times I had to go ask until I finally got an answer. I was told that the tires were at minimum tread wear and that I should consider replacing on the next visit, however the tire tread wear bars are still below the top of the tire treads! Finally, I'm tired of being bugged with telephone calls and e-mails wanting me to come trade my van on a new van!

John Henry

Mar 9, 2016

Had not purchased a vehicle in 15yrs so thinking about the process was not exciting until we walked in Eastern Shore Toyota and met Travis Bond. The Dealership is awesome and the staff is so welcoming. Travis made us feel like family and continues to by calling periodically to see how things are going. Travis made the purchasing enjoyable. Not pushy. Very calm. I love my Rav4 and love them. If you are looking for a vehicle go see Travis. You will be happy you did.

kwhit

Mar 3, 2016

Travis helped us find our 16 year old daughter her first vehicle. He was very informative and patient in helping us make the right decision. It had to look good for her but also be safe for our peace of mind! He did a great job. Great service from the entire staff at Eastern Shore Toyota!

esdavis

Feb 29, 2016

When I arrived, I wasn't acknowledged in a timely manner. The time I waited for my car to be serviced (normal maintenance, nothing crazy) was over 2 hours and I was told on the phone it'd be 30 min - 1 hour. Luckily, the day before my appointment I was able to re-schedule for an earlier time because I had my uncle's funeral to go to the same day as my service. I'm so glad I got an earlier time or I would've been late for his service because they took so long. I was also told that I needed to have something done on my car that no one I've talked to has ever heard of, so that was strange. My husband and I won't be bringing our car back to have our car serviced here.

Collins Family

Feb 27, 2016

We received a phone call on 2/26/16 from Brandon stating they were looking for a car like ours he asked us to stop in he had a deal of a life time. On 2/27/2016 We took are care in for service this is were it began, upon arrival we were offered coffee. Although Brandon was busy with another customer,he came and greeted us and assured us we would be taken care of he sent Zachary Broz to help us remind you we were not by far the easiest people to deal with are credit is less then perfect and are full of questions. Zachary was ever so Patient with us maybe us feel as if he was there to put us in a car in what ever way possbile. He takes are application and with the help of Jefferey was able to the car 2016 at a low rate and were very honest from the start! While Zachary was away tending to processing the application Justin and Brandon both came by checking with us and assured us everything would be taken care of! Today we are the proud owners of a new 2016 Toyota Corolla with only 13 miles driving off the lot!!! Brandon Farmer and Zachary Broz gave us a deal of our life!! With the help of finance manager Chistphor Gummere he brought down our interest percent and lower the payment A huge Thank you to Brandon and Zachary for working so Diligently To make us happy and show us no maker the amount of money in our pocket that we are human too . Also a shout out to Jeffrey to assure us that he cared more about the honest and Integrity of a company is more important then a sale!! Kudo to you all thank you Also a huge thank you to Ashley Lewis when I called last minute to get the names correct she was paient and even called me back with two minutes you rock !

Markahirstataol.com

Feb 21, 2016

Yesterday we bought our second Toyota vehicle from Eastern Shore Toyota.We were impressed with our salesman Emilar Rosenbohm. He quickly established from us our price range and colors of the used Camry we were looking for. His diligence and vigilance of what comes onto the lot quickly brought to us a one-owner car that had come to the lot only the day before. He quickly showed us three cars as we drove around in the first one we liked. With the Finance departments help he helped us get a great deal on a car that would likely sell in a short time. Although the car hadn't been inspected yet for sale, the VIP department expedited an 160 point inspection, and detailed the car for us. The VIP staff came to us while we were waiting (Mr. Fagan) and congratulated us on the purchase of our new car. Another staff member confirmed to us what we had already seen in the car fax: that he knew the previous owner and that the car was well taken care of. Chris (finance) quickly presented us our options for purchase of extended warranties or service plans and closed us out quickly. Although we were on location for longer than we would have liked, we were served lunch while we waited. I think that everyone worked well together to see that we got out of there as timely as possible. I don't remember the name of the man who detailed the car or who serviced our car. Emilar gave us a new set of interior mat and some touch-up paint. When we got back to Pensacola, we realized that we didn't get a temporary tag. We weren't able to get through on the phone. We're thankful and appreciative for all the staff at Eastern Shore Toyota for all of their friendly service efforts on Saturday! Thanks for make it easy for us! In the words of Arnold Schwarzenager's Terminator ( a real closer!), we'll be back! Thank you so much. I think you did everything right! Mark and Louise Hirst Pensacola, FL

Sambren

Feb 19, 2016

Great experience with purchase of work car. One of the best sales staffs I've ever worked with, dealership not pushy spent three days making up my mind . Travis Bond was very professional and knowledge about the Toyota products . You can't go wrong with Eastern Shore Toyota

PersonalityByDanielle

Feb 18, 2016

Well let me start by saying Eastern Shore was nothing but awesome....Mr Eric Adamson was my salesman he was very patient and helpful ...no matter how many questions I had he answered every last one of them with a smile....He help me with purchasing my new Toyota Scion xB ....I'm absolutely in love with my new vehicle?? I recommend anyone who wants out of this world customer service please visit Eastern Shore Toyota...I promise you won't regret....*Ask for Eric*??

Bob

Feb 17, 2016

Just bought a new Toyota RAV4 and it was a pleasant experience.Ed Reese was our sales representative and he was a pleasureto work with. Very nice person. We were given a very fair trade-invalue for our older RAV4 which we had purchased fromEastern Shore Toyota in 2009.

Sherri

Feb 14, 2016

Eastern Shore has always treated me and my family with respect. I am a single mom so being treated well is important to me. I bought a new Rav4 in May of 2015 and loved the experience. So when it was time to shop for a used car for my daughter I headed to the Eastern Shore. Travis Bond help me out with the purchase and was great. My daughter is so excited with her new previous owned car. And even my sales person, Danny Ponce, was excited for her. I recommend this dealership to everyone.Thank you so much for excellence service and a caring staff.Sherri Descalzo

Chrissy628

Feb 14, 2016

I walked into Eastern Shore Toyota about 20 minutes before closing just to look at the RAV4s. Elimar Rosenbaum assisted me without making me feel rushed at all, even though they were about to close. He helped me find a car in my price range that I really liked, and it was all-in-all a really, really good buying experience. This is the second car I've bought from Eastern Shore Toyota, and it certainly won't be the last!

Ann

Feb 9, 2016

Travis Bond was a great salesman. He showed us the cars we wanted to see. We were introduced to the Sales Manager, Quinten. He was great too. We took a few for test drives. Travis worked on an offer with us and we purchased a 2009 Avalon! Great experience, we'll be back to see Travis for our next vehicle purchase!

brendaXLE2016

Feb 7, 2016

I have been looking for a Toyota Camry XLE and was excited when I got the call from the Eastern Shore Toyota telling me they had 2 toyotas that was traded in. Alicia Bettis is an excellant salesperson, she showed me the 2 cars and I was in love with the white Toyota Camry XLE, the car had everything I wanted and more. I thank the dearlership for their excellant salesperson Alicia for making the sales experience quick and easy.

stevem

Feb 5, 2016

We were greeted with a smile and an introductions and asked if we could be helped. We told the salesperson that we were interested in looking for a new Prius and asked if we could see and drive one. Mr. Harris was very accommodating and answered all of our questions. We drove the car and sat with him as he explained the offer. We asked that our current car be evaluated for possible trade in which was done. We then worked out a deal which was acceptable to us. Mr. Harris was always pleasant and cooperative.

dprez

Dec 19, 2015

My wife has been looking for several months for a used 2013 RX 350 and fell in love with one at Eastern Shore Toyota. After reading several very negative reviews about the dealership, I was reluctant to do business with them. I prepared myself to do battle and went on over. My wife was already there, had driven the car and was working with Eric Adamson with the understanding that the deal was off unless the RX passed my inspection. Expecting a lot of high pressure, I was surprised when Eric sent us off to drive as long as you like and went back inside. The car checked out fine, so we went back in to talk price where again I thought the trouble would start. We were looking to save every dollar possible so at one point the used car manager Quinten Jackson got involved. Mr Jackson was a little more intense than Eric, but the negotiations were very respectful at all times. In the end I think we got a fair deal, and Eric took a lot of time after the sale to explain the features of the RX when he could have just handed us the keys and moved on to the next customer. We did not use their financing and have not used the service dept. so I cant speak to that, but I would highly recommend Mr. Eric Adamson to anyone in the market for a car.

Nasheena mcgivney

Nov 19, 2015

Scheduled the diagnostic test for my 2007 Toyota sienna minivan was told the computers were down so they were not able to give me a print off of the results but that my airbag needed to be replaced in the passenger side and that it would be $1100 when I inquired again about getting paperwork they said once again they were not able to provide it being frustrated at this point I contacted the manager he said he would investigate and contact me back which he did not he had same representative I was dealing with contact me back and tell me that they had moved some numbers around and couldt get me out the door for 698 but they were not able to provide me with the codes for the diagnostic test as a result of the computer issues this did not sound right to me I was infuriated and asked for the manager to call me back with a refund once again I heard nothing from the manager so I brought my vehicle somewhere else to have it looked at it was a loose wire under the passenger seat which after further investigation I found to be under an open warranty through Toyota I guess it's because I'm a woman and I went in there with two small children they thought they could just tell me anything and I would not no better I will never go back to this dealership again and I am calling corporate and the Better Business Bureau

Tacoma

Nov 9, 2015

I went in yesterday to look at the new 2016 Tacoma. I was helped by a young man named Eric Adamson. He was extremely knowledgeable on the truck. They didn't have exactly what I was intrested in at the moment and I had told him I was only thinking about a purchase and not sure if I would buy one at this time. He then offered to let me test drive one of the trucks just to see if I would like it and explained its features along with other features that were available should I want them. My experience was no pressure at all and just a helpful young man that would appreciate me thinking of him should I decide to purchase one. I've bought a lot of vehicles over the years and had my share of frustrations along with them but this young man is a class act. I would recommend you ask for him.

nikki.l

Oct 21, 2015

Eastern Shore Toyota is not an ethical dealership and will charge you for services not needed and inflate prices. Will charge for a diagnostic without inspecting the parts - at my service date of 10/9/15, they said I had to replace the entire headlight, but when I checked the casing the after the diagnostic - dirty with no fingerprints. They didn't even look at it! Turns out only the bulb needed to be replaced. I was told the entire headlight needed to be replaced for a cost of $729.06. The mark-up for that headlamp part is 244%! The driver washer for my wiper would be $55.00. A host of other services were recommended, including an inverter flush for $279.00, a service which is not even necessary unless there are issues (which there are not with my car). Even the water pump was suggested to be replaced, which is ridiculous since it should have been replaced in the safety recall C0U in 2012 (prior to my purchase). Would it really need replacing after three years? Will take advantage of people who aren't completely well-versed in auto mechanics. Do not allow your friends and family to have their car serviced here if they aren't savvy. I had to learn the hard way, but you don't have to!

Salesmen Lie

Oct 12, 2015

I would like to start by saying that the concept of a lifetime warranty is great and handleing a lot of the financing ahead of time was great so I purchased a 2014 Hyundai Elantra Limited 7/31/15 at the end of the day. Well when we got home we noticed some missing items. We contacted our salesman and informed him of the issues and we we're assured it would be taken care of months later situation has not changed. Is a key fob that important I guess no one will ever know until your 4year almost gets hit by a vehicle because your hands were full and you have to let go of everything to manually unlock the door from one side only to enter the vehicle and a car enters an adjacent space but doesn't see him. Hate the place because of Mr. Farmer and his lies....... Great Salesman Though he fooled me.

EasternShorePoor

Aug 13, 2015

My part on my SUV fell off in their car wash and they didn't bother to tell me. When I noticed it fell off I called their service department. The first service guy I spoke with (forgot to get his name) said they would send me a replacement part. I waited a few weeks and nothing showed up. I called back and left 7 voice messages for the service manager Vicki Bodet over several days. She FINALLY returned my call and she said that nothing was reported to her of my situation and a part was never mailed out to me. She assured me that she would be mailing out a part to me. I waited 2 more weeks again and still nothing. I called again and played the message game going back and forth. I decided not to play this game anymore after leaving several more messages so I called service and spoke to a gentleman named Ryan. He kind of knew what was going on but heard it was resolved a few weeks ago. I told him no, this issue is not resolved. He looked into this issue and called me back and said that he would mail out the part himself. He said that Vicki apparently asked him to take care of this but he did not remember her asking him to do this.After a day went by I received my part! I have had some service work done there in the past (service, repairs, maintenance, etc...) and I have had some sort of issues every time. Nothing has gone smooth with any visit there. Now I have to drive 50 miles to the next closest Toyota dealership for anything related to my Toyota but it is worth it to avoid trouble of Eastern Shore Toyota.Beware!

Isi Alvarez

Jun 17, 2015

(Sale Date: 05-31-15) I came into the dealership with an immediate need for a car. Eddie Reese directed Justin Stanton to assist me with my questions on a 2009 Nissan Maxima. After a quick drive in this clean & just off the truck onto the lot vehicle...I was sold! I immediately utilized the Internet & phoned a friend to assist in getting the best (fair) price for this vehicle. Not intimidated nor frustrated with my wanting to insure that I obtain the best deal...Justin proceeded to meet my requests. The process was seamless Reyhan Gungor (Finance Director) solidified the Financing. I was out the door in about a 2 hour window...not bad, as I came in on the last day of the month and the Dealership was extremely busy!!!. 2 days after the sale, I had a blinking alert light. I brought this to the attention of Justin Stanton (Sales Consultant) / Eddie Fagan (Sales Manager) / Pat Mamuscia (Corporate Director) and it was resolved!....So AWESOME!!! Leadership starts from the top and it is evident that their employees are empowered to make decisions. My hats off to all -- they have the recipe for SUCCESS...keep taking care of the Customer! Thank you!

Isi Alvarez

Jun 16, 2015

Isi Alvarez (Sale / 5-31-15)I came into the dealership with an immediate need for a car. Ed Reese (Sales Consultant) directed Justin Stanton (Sales Consultant) to assist me with my questions on a 2009 Nissan Maxima. After a quick drive in this clean & just off the truck onto the lot vehicle...I was sold! I immediately utilized the Internet & phoned a friend to assist in getting the best(fair) price for this vehicle. Not intimidated nor frustrated with my wanting to insure that I obtain the best deal...Justin proceeded to meet my requests.The process was seamless - Reyhan Gungor (Finance Director) solidified the Financing. I was out the door in about a 2 hour window...not bad, as I came in on the last day of the month and the Dealership was extremely busy!!!.2 days after the sale, I had a blinking alert light. I brought this to the attention of Justin Stanton / Eddie Fagan (Sales Manager) / Pat Mamuscia (Corporate Director) and it was resolved!....So AWESOME!!!Leadership starts from the top and it is evident that their employees are empowered to make decisions. My hats off to all -- they have the recipe for SUCCESS...keep taking care of the Customer!Thank you!

FRUSTRATED

Jun 13, 2015

I scheduled an appointment on Monday to take my mother's 2006 Tacoma in for service with the service manager. Was told the service could be done that day - I left the truck and my number with Benjamin. (Problems when I left the truck: Needed service for 3 recalls, the check engine light and the air bag light was on) The service center closes at 6:00 PM. No one called to say the truck was ready, so I called to see if I could pick it up on Tuesday. Was told that would be fine. I inconvenienced someone to come get me to go pick up the truck on Tuesday AM. Called to let the service department know I was coming to get the truck and they informed me it was not out of service. When I asked why, the young lady said she did not know so I asked to speak to Benjamin and learned he was off that day. I asked for the service manager who was unavailable, so I left a message. Waited 2 hours (with someone waiting with me to take me to get the truck) - no return call so I called back. Some guy took my call and said Benjamin was there. He said the truck was being "worked in" since I did not have an appointment, which I did have on Monday - he also said the tail light on one side needed to be replaced along with a light kit for the tag. Said the truck should be ready Tuesday afternoon, if they had the lights. Afternoon arrives, no call so I called back - truck not ready. Said it would be ready sometime on Wednesday. I informed Benjamin my mother is ill and we had an appointment with the cancer center Wednesday afternoon and I could pick it up afterwards. Also spoke with the service manager too and was told I could get the truck Wednesday afternoon - I asked to please let me know if there was anything wrong with the truck. After MD appointment with mother on Wednesday called to see if I could come get the truck - it is still not ready. Will be Thursday. Was told it needed new tires, which I agreed to have put on the truck. Was told the check engine light was a sensor that had to be plugged in, the air bag light was fixed with one of the recalls and the wait was getting one of the light assembly kits. I could get the truck on Thursday. Thursday comes - again no communication until I start calling to find out when I can get it. Guess what? Truck not ready. Called Friday mid-day and truck still not ready. Received call from Benjamin who finally said truck is ready Friday at 3:30-4:00. I had someone take me to the dealership and drop me off (my bad) I went to pay for the service, and guess what, truck is not ready!! Benjamin said the check engine light came back on and it had to be checked. After waiting an hour or so, he brought out a man from service to talk to me who said there was a new problem with the truck - that it needed a secondary air pump and valve replaced. I was frustrated and just wanted to take the truck and leave but learned I can't drive it!! When I drove it in, it was fine - it spent 5 days for minor repairs and now it can't be driven. Parts quoted to fix the pump and valve at $1,704 without labor. Called another nearby dealership - same parts are $1,416. Not sure what to do at this point, but feel they intentionally damaged mom's truck. This is the last visit to this dealership and I highly WARN you, if you are reading this - go somewhere, anywhere else. Also read other sites too. This may be the "Eastern Shore" but you will most likely regret ever setting foot on this dealership lot.

katemae121

May 19, 2015

I purchase a 2014 car in October 2013 from Southeast Toyota. I came back March 2015 to see what my trade in value would be if I purchased a more comfortable car with lower car payments. I spoke with a sales rep and the manager before I came in discussing my situation. I told them both I live 90 minutes away when I get there I do not want to sit and talk as I had to before. I told them I would not make a decision that day and that I plan on coming in this weekend and next weekend. (Last time I purchased same day). I wanted to get as much done before I came in so I would not waste my time. I told them both my car payment is $476 and I want to trade in and lower my payments. When I arrived I was greeted and then they sat me down. The sales rep was new to the company so I did not want to be rude. He asked me all the same questions that I typed in an email sent to him and the manager, Shawn Esfahani Jr. Not to mention I also told them all these questions over the phone. This was a waste of my time. Then we finally went out and looked at cars. At this point I did not know what my trade in value was so I trusted that they were showing me cars that would lower my payments. After 2 hours of driving different cars I come back into lobby and Shawn comes out with an estimated cost on a car I liked from the lot. They were only giving me 14,000 for a trade-in value and my payment would be $630 per month. First of all 14,000 for an immaculate 2014 Scion TC 10 Series was ridiculous. Second, thats $154 more than my current payment. They obviously have not been listening to what I WANT! I am still patient at this point and we go back out looking at other cars in the proper price range. That takes another hour. I pick three different cars. Shawn then brings out a trade in value of 15,000 if I purchase a new camry. I tell him no, that will leave me in the same situation I am now. As Shawn is figuring the numbers I am looking on Cars guru.com . I find the car I liked on the lot that reads 19,779 on windshield (supposedly the lowest price) but its $16,868 online that reads Internet Price. I tell my sales rep can you show Shawn this because this is the car I want and it will help my payments go down with the trade in. Shawn kept figuring up other cars and would not figure up the numbers for that car. Shawn finally called me into the finance area and was running numbers. He kept saying, only 10 more minutes which turned into another hour. He said have Matt show you the new camrys and I can give you a deal. I do what I was told and go look at new camrys. I do not like any of the colors they have available. I got back in again to talk with Shawn. My mom is exhausted and at this point its been 4.5 hours that we have been at the dealership. I go in the office with Shawn and show him my phone on cars guru.com the selling price of the car I want is lower. He says oh someone is going to get fired, this car is listed wrong. Then he says to his co worker I see why she wants this car. He tells me okay I will honor that price for you if you buy today. I told them Thank you for your time but my mom needs something to eat and I told you I did not want to purchase today. I told them it has taken us 5 hours to get somewhere and it will take another hour or more to finish the process of purchasing. I explained that I could come back tomorrow. I never got one email, one thank you call, nothing. I called the next morning, Shawn nor my sales rep were working that day. I called my sale rep and told him to have Sean call me on Monday. I never heard a word from either. By Monday afternoon I had gone to three different banks to get the best loan rate. I was approved and it was going to help me from being upside down. I called in to speak with Shawn, could not get him on the phone so I had to speak with another sales rep. I told the second sales rep that I was planning on coming in to purchase the car. I told him to get with Shawn to send me over a purchase order for my bank. Shawn said he will honor the online price but will only give me 13,000 for my trade in now. I was infuriated. He said he would have given me the 15,000 trade in if I purchased that day. Do you call this good customer service? What good is it to me if I get a good deal on a car but my trade in value gets decreased by $2,000 not top mention I purchased it brand new from them. Eastern Shore Toyota is only concerned about themselves not the customers wants or needs. As I told them in the beginning: I purchased a brand new car from them in 2013 and I want to be a loyal customer and to purchase another car with the same company. I guess that doesnt matter to Eastern Shore Toyota. I have documentation of all this as well from emails, to printout with trade in value and screen shot of the Camry listed below price.

Mike

Mar 9, 2015

I entered the dealership to buy a Prius. I drove one and loved it. Then I asked my sales rep, CHARLIE Cousins, about the Prius C, which had just been announced. HE PROCEEDED TO LIE TO ME, telling me that the Prius C wouldn't be available in ALABAMA for over two years. Turns out they were available in just a few months. He did this to entice me to buy a full size Prius (LIE #1)In the negotiations for the full size Prius, I inquired and was told by CHARLIE COUSINS that the only prerequisite for maintaining the lifetime warranty was to perform the prescribed oil changes--! So I proceeded to the CLOSING ROOM and the lady there informed me that the information provided by Charlie Cousins was INCORRECT. (LIE #2)So I cancelled the deal, walked out of the dealership, walked over to Honda and bought a Civic--which is a great car. Until this event, I had driven Toyotas exclusively since 1974!I will never buy anything that Charlie Cousins sells! And now that I have a Honda, I am even more satisfied with it than with a Toyota.

LeighAnn

Mar 7, 2015

I came in looking for a car not knowing what I wanted. Frankie helped me out so much. I came back the next day, and finalized on a car. He is not pushy at all. He's straight forward and soo nice. He's very knowledgeable about the cars and just an overall good salesman. I definitely recommend Frankie Jones I f you go to eastern shore Toyota.

AprilG

Mar 1, 2015

We purchased my husband new work truck and traded my vehicle for a used one within the past month. Frankie is such a wonderful salesperson. He was no pressure, nice, knowledgeable and respectful. He sincerely cares about finding you the right vehicle. He's also rather funny. We enjoyed meeting him and working with him twice this month. I would recommend asking for him by name when you arrive.

Theygotme

Feb 3, 2015

We were at this dealership for 4 hours talking financing. Got to financing and signed papers. The finance guy then says bring back a check for the amount of the car. We were like, :What?" They never told us we were going to get our own financing. I asked what happens to our $8000 down payment if we cant get financed on our own. We were told they would just give us the check back and there would be no deal. Well, I did NOT take the car with me because I have never seen such a deal. So I left it there.Well, they lied. Financing fell through. The dealership did offer us financing and after some thought I found a way to make the deal work, so I drove back up there. When I walked in the door. the salesmen (Cody Hitchcock) threw the keys to the car into my body and the backup contract I signed (which was ridiculously inflated) and said thanks for buying the car. What they did was lied to me to get me back in so they could do that.I didnt drive the trade up there. They would have had to report my car stolen and have me put in jail just to sell one car, and they were willing to do it. So, I was forced to buy a car from them.Be very careful with these guys.! They did this looking my wife and two sons in the eye. They are heartless.

misnmal1

Dec 1, 2014

I bought a used 2010 Toyota Tacoma pre-runner from them in 2011, I paid the extra money for the extended warranty and the so called life time warranty. I never filed a claim against the warranty and always brought my truck into the dealership for oil changes and all the other maintenance they told me I needed. I brought my truck in to them about two weeks ago for a front end brake job, yesterday I started hearing a clicking noise in the front passenger side whenever I had applied the brakes and let off to accelerate. I brought the truck in to service this morning and now I am told that the drive shaft has to be replaced. When I asked about the warranty, I was told that that my extended warranty had already expired and the lifetime warranty will not cover it because I had only gotten 14 oil changes instead of the 16 oil changes I should have received! My truck has only 125000 miles on it and it needs the drive shaft has to be replaced?? Whatever happened to quality vehicles? I will never buy another vehicle from this dealership again and will make sure everyone on face book hears about this experience. I have never even filed a claim against the extended warranty.

Tom&Toni

Nov 13, 2014

We just purchased a 2015 Toyota Highlander from Justin Stanton and it was the smoothest, easiest purchase we have ever experienced. Justin is very professional and is sensitive to his customers' needs. We HIGHLY recommend his service to anyone looking to buy or trade! We also had a wonderful experience with Reyhan Gungor, the financial director. This dealership has nothing but the best sales people around. They definitely change any stereotypes that car salesmen may have. Thank you Eastern Shore Toyota for a great experience! We will be back!

tonette

Oct 29, 2014

My 2012 Toyota Highlander's lease was expiring and I decided to purchase the car. I went back to the dealer where I bought the vehicle to see what my options were. I met with Shetara and she explained the process to me. She was very knowledgable, courteous and professional. The whole experience was smooth and pleasant. This was so different from past experiences at other dealerships.I would recommend Eastern Shore Toyota to all of my friends and family.

tidegrl13

Oct 13, 2014

Was referred to go to this dealership because I was looking for a Rav 4 used and they had one, so I went and was not thrilled with the vehicle enough to purchase. They also took my trade in vehicle way in the back out of my site and I was not told about that process, which I find unusual. I was a little freaked out by that because they could do something bad to my vehicle when putting it up on the rack.One of The Mangers, Shawn which happens to be the Owners son had suggested a new vehicle instead if he could get the price right for me and I said ok, so I test drove the vehicle and liked it very much. The price that I was offered with my trade was very fair but was just a little off in the extra amount I wanted to pay out. So, I left with the invoice that he provided with the price on it so that I could research the vehicle and prices more and then the salesman texted me the next day and said they would take another $500 off the price if I could come get it that night and it was already after 6:00 PM and I could not go at that time. The next day I texted Shawn and asked if they would still honor the vehicle invoice price and was then told "no" and that I should have taken it when it was offered..AND EVEN TOLD ME THAT HE DIDN'T WANT ME AS A CUSTOMER!! The Owners Own SON!!I'm sorry but that is just no way to do business to treat customers in that way and I would not recommend this dealership for anything.. HORRIBLE!

TRobinson

Oct 1, 2014

My sales consulant Shetara Lee, was very professional, patient, trustworthy and knowledgeable. She new everything about the car I was interested in. She also gave me a great deal on my car even my credit union said that they could not believe how great of a deal I was getting on my 2012 Camry. She went over and beyond my expectations on how the transactions went. When purchasing a car, I have always had bad experiences, but this one was just EXCEPTIONAL. I have and will remind her to all my co workers and my husband's coworkers. Eastern Shore Toyato needs to keep honset people like me Ms. Lee on their staff because their service and business will only get better. Thanks Shetara for the great service & keep up the great work!!!!!

sharongeorge

Sep 30, 2014

I've had 2 experiences with Eastern Shore Toyota this year. I purchased a 2013 Prius in April and was very happy with the 2 sales people that helped me, David & Stacey. So pleased in fact that I brought my mother back a couple of months later to purchase a car. That experience was not as pleasant. My mother also purchased a Prius and the prior owner had not returned the 2nd key. We were told by another salesperson who was helping us with the sale that it would not be a problem getting the key and mailing it to my mother. Needless to say it took me almost 3 months to get a key and to finally get on I had to get unnessarily aggressive. I will say that my saleperson David was the reason I finally got a key. The other person who worked the deal with him never took the time to return any of my calls. Also was promised a $100 referral fee for bringing my mother in to purchase a vehicle. Well, I'm still waiting on that promise but I do however get several emails giving me the opportunity to get a referral fee for anyone I send in that buys a car. Don't think I'll drink that koolaid again and believe that promise. On a good note, I do love my Prius - my next one will be from another dealership.

Raychelpeed

Sep 30, 2014

I traded in my 2011 Camry for a Chrysler Town and Country, for my growing family. Stacey Conley helped me with any questions and concerns I had. Its now a month later and I am pleased with my experience, we will be going back to purchase vehicles in the future and I will recommend my family and friends to Eastern Shore Toyota.

Chevron Citymarket

Sep 4, 2014

We were there on 9/03/2014 to buy 4 runner but had to leave. i had really bad experience. The sales person don't know how to deal with the customer. Seems like we went there to get insulted. She don't deserve to be a sales person as she was very unprofessional. Worst car buying experience i ever had. Shall i call u Mrs. or Mr. Shetara anyway u suck, You gotta learn some behaviors. I am never going there.

cew2toys

Jul 4, 2014

My wife and I brought our 2012 4runner in for a warranty rearend noise. After the dealership had our vehicle for six hours with no phone call on the status, we called and was informed that no problem was found. We went up there to show them the issue and to pick up the truck. I described the noise to Vicki and the tech. The tech then placed the truck on the lift and ran the truck in 4wheel drive. I informed him that you should not do that because it will make the skid controll system malfunction. He then pulled the truck out and asked us to ride in the back seat on a test drive to show him the noise. while on the test drive i verified the obvious noise to him and also pointed out that the skid controll malfunction light was on. He admitted that it was on because of him driving it in 4wheel drive on the lift. After the test drive he asked us to sit in the waiting room while he checked the rearend. After about 20 minutes Vicki and the tech returned and expressed that in their opinion there was no issue. I told them that The noise was a huge inconvence because of the high pitched noise. After a few minutes of arguing we realise that we were getting no where with them so we asked for our truck so we could leave. They pulled the truck out, left the keys in it and locked the doors behind us. After we left my wife informed me that the skid controll malfunction light was still on. A couple days later my wife was in Mobile so she stoped by Springhill toyota to have them reset the skid control malfunction light because she did not trust Eastern shore Toyota anymore. Springhill had to reset the SAI because of what Eastern Shore Toyota did. We were charged $54.95 to reset the light. We called and talked to Vicki about it and she said she would reimburse us within a week. well after the first week went by we called her with no answer or return of our message. My wife finally had to drive to the dealership. She found Vicki and asked about the refund. Vicki informed her that it was in the mail. Well its been over a month and no check. We nor our family will EVER purchase a vehicle or have work performed there.

fanixon

Jun 23, 2014

From day one, this was the worst car buying experience I have ever had. In addition, we were lied to regarding features in the car. When we took the car in for service, there were additional fees that were not disclosed previously. We were also lied to about the warranty on the battery. We were promised a 10 year warranty on the hybrid battery. Toyota only provides an 8 year OR 100,000 mile warranty. Not surprisingly, the battery died at 145,000 miles and we are on the hood for thousands of dollars in repairs. The response from Eastern Shore Toyota: So sorry, not our problem.

bearhouse

Jun 17, 2014

I stopped at Eastern Shore Toyota to do a test drive and research the Priusv and the Rav 4. I planned on buying a new vehicle at the end of the year and Stacy Conley was the Sales rep that gave me the over view of the cars. He was very through and frank with his explanations and candid when he answered my many questions. He very quickly picked up on my objectives and knew I was in no hurry to purchase. Imagine my surprise when he called me two days later with an opportunity I could not afford to pass up. I drove away in a 2012 Prius V at the right price with a no pressure approach to my purchase. I couldnt be more pleased with my experience. The only disappointment with EST was the fact they were not a certified seller for USAA. Had they been, I could have saved with a discount on my auto loan when I financed a new or used car with USAA.

citabria

Jun 10, 2014

Recently had an emissions issue serviced on my 07 Tundra and as usual Nate did an excellent job of seeing that the repair was completed and kept me informed of the progress. I do my regular oil changes at Eastern Shore Toyota on my 07 Tundra and my 10 4Runner and have always had good experiences. Eastern Shore has a fantastic facility and there follow up with customers is impressive. Highly recommend Nate and Eastern Shore Toyota Dealership.

uwscottc

Jun 5, 2014

I bought a brand new 4 - runner and brought it in for it's 1st service and had the oil changed which I paid extra for since Toyota doesn't cover oil change at 5,000 miles. I left and headed to Louisiana when I got to my hotel I noticed what I thought was water under my vehicle. The next ,morning I walked out and notice oil under my vehicle. and a oil mist all over the back. When I looked under the vehicle oil was on everything. I then checked the oil level and it didn't read on the dip stick. I called my sells man and he said the service manager would call me. The service dept. called and said they could have it towed to a shop. I am out of town and late for a meeting I said I would get some oil from down the road and drop it off at the shop were I was heading which was only about 5 miles away. So I walked and got some oil to get it back on the dip stick and dropped it off while I went to the meeting Firestone looked at. They told me the gasket was missing on the oil filter and said I had gotten 3 quarts low. I had to pay for that, spent hours and many quarters cleaning under my vehicle. To this date more then 2 weeks later no one has called to see if my engine has blown up or if I was stranded. I called Toyota and filed a complaint which was suppose also go to the dealer and still never heard anything from the dealer. Once they sell you a vehicle pray you don't need there help.Not sure who I talked to on the phone just know it was a lady and I have to pick someoneThank YouScott Christenson

Bamababe

Jun 4, 2014

On June 3, 2014 I came to Eastern Shore Toyota to pick up an item that my son had ordered for his Toyota Tacoma truck. Someone was at the entrance to direct me to the parts department . The lady at that desk promptly retrieved the part and escorted me to the payment department. I paid for the part with a credit card and was asked to show my drivers license for which I thanked the employee for asking. I knew I was dealing with a special company at that time! I told the employee that my front tire on my Saturn appeared low and could I get some air put in it for which I would gladly pay. She told me to pull in the service area. I did, and was promptly greeted by a very nice young man. He took my information about myself and my car and sent it to be checked. He kept me abreast about what they were doing and how much longer it would take. After about 20 minutes he informed me the tires had no nails and just needed air and that there would be no charge for the service! When I got to my car, it had also been washed!!! What a pleasant surprise. I am very impressed with your business and have told many people about my experience with Eastern Shore Toyota. Know that this Senior Citizen will always remember the kindness and thoughtfulness your employees displayed! My next car may just have to be one of your Toyotas! Thank you! Your employees made my day!Sincerely,Diane Ward

spark239

May 29, 2014

I've been trying for 21/2 weeks to get my RAV4 scheduled for service to repair the rear suspension (a Toyota Safety Recall). When I called to schedule I was told that only service reps can schedule that service. I was forwarded to their service desk and reached their voice mail. I left a message for them to call me. After waiting one week I tried again, same result. Waited one more week. This time I asked to talk to the service manager and got forwarded to her voice mail. I left a message. Days later, still no call. I decided to send an email to the service manager through the company's own website. It's been two days and still nothing. Wow, I don't even know what to say about this. For the record, we bought a new car from this company back in '09. And we've taken both of our Toyotas to them for service over the years with very mixed results. Just remember, getting your car washed after servicing and having free coffee while you're waiting doesn't mean the job was done right.

JaneCalton

Apr 11, 2014

In September, 2012, my husband and I visited Eastern Shore Toyota to purchase a car for my daughter, whose vehicle had been totaled. We wound up buying two cars that day, both of which were financed solely in my husband's name. Because he was a truck driver (one of the 10 most dangerous jobs) we SPECIFICALLY requested credit life insurance be added to both vehicle's financing. My husband assumed this was part of the financing package when he signed the papers. My husband died of an illness on March 14, 2014. UNFORTUNATELY, CREDIT LIFE WAS NOT PURCHASED FOR EITHER OF THE LOANS, IN SPITE OF OUR REQUEST FOR SAME. Now, instead of being a widow with three paid off automobiles, I am now a widow with two car payments. I contacted the dealership and was put in contact with my salesperson, Brandon Farmer (a great guy), who told me he would have the general manager, JOHN ST. GEORGE, call me back that night. JOHN ST. GEORGE DID NOT CALL BACK. I attempted to call Mr. St. George seven times in the ensuing days, but my calls were never returned. All I wanted to do was ask him to speak to his financing folks at their next meeting and advise them to be more careful about following their client's instructions with regard to credit life insurance. Now, I may file a lawsuit against the dealership for my losses, just because of the way I have been treated, even though my only witness is DEAD. Yesterday, I returned one of the vehicles for voluntary repossession, on the advice of the bank who provided the financing. The people at the front desk did not want to accept it, because they were not "managers." I told them, "I don't care who you are, the car is now yours" and left. LIKE I WAS GOING TO WAIT AROUND FOR A MANAGER WHO COULD NOT BE BOTHERED TO CALL ME BACK??? Hopefully Shawn Esfahani will see this and fire John St. George. He should. I WILL NEVER RECOMMEND THIS DEALERSHIP AGAIN, AND WILL DEFINITELY RECOMMEND AGAINST USING THEM.

Cgartman

Mar 3, 2014

I bought a car in 2012 had leather seats put in( Toyota leather) now the seats are coming apart. I now know it is after market seats, and I am getting the run around they put something on it and said it was fix. Not the seats is two colors now, thay want me to come back in and let a leather man look at it.....I am getting very mad, and I think I may go to the local tv news and let them report it

ciburspam

Feb 22, 2014

This place is a SCAM. The commit blatant FRAUD to get people in the door and get your information. Their promotions are lies and they are the definition of sleezebag old school money hustlers that don't care about anything but getting money out of your wallet. BUYER BEWARE

terrydman

Feb 19, 2014

2009 Corolla brought in for 90,000 mile checkup and oil change. First thing out of the can was I needed a new timing belt and my water pump needed to be replaced as it was seeping water. Also the usual filters and wipers were recommended for changing. Well, I'm here to tell you that one of the selling points for that vehicle was that it has no timing belt so I immediately knew he either did not know what he was talking about or he had been misinformed. He also gave me a quote on the bad water pump of $460.00. I advised him to just do the oil change and I would take care of the rest. When I returned home, I immediately placed a length of cardboard underneath the car and let it run for 30 minutes, accelerating every so often. No leakage whatsoever. I checked radiator level and reservoir and saw no loss of fluid. I took it to a mechanic friend who looked at it and informed me he could not find anything wrong with it. I contacted the service manager and she advised me that yes, the adviser was wrong about the timing belt and that if I brought the car back in, she would check the water pump herself. I advised it had been checked already and that dealership will not see my car again. I can only say there are customers who want to trust these dealerships as we are suppose to be bargaining in good faith and count on them for their guidance. I find it outlandish that this situation could occur. This appears to be the extent of where this can go, but I can assure you if the Eastern Shore Toyota owner can be contacted about this situation, he will be notified. Also, I feel for those that trust their service advisers and are scammed out of hundreds (maybe thousands) of dollars. My advice is, if the car was running when you drove in, take the time and get a second opinion from a reputable mechanic. As for my rating of Eastern Shore Toyota, they seem to be nice enough and that's why they got a 4 out of 5. You should be able to figure out why I rated the rest the way I did.. If not, you need to go there and figure it out for yourself.

donna

Jan 9, 2014

We have bought 3 cars in the last 3 years from this Toyota dealership. We received a flyer promoting their sale with a contest attached.There was a scratch-off involved. I scratched off and had 3 silver cars and it said congratulations you are a winner. I usually throw these things away and never read them but thought I would take a chance on this one since it stated you could win a new 2014 Camry or 25000.I called the number to verify my number and was told my prize was reserved and be sure to bring a picture ID and the flyer. We went over there and they immediantly begin there sales pitch and I told them I was not buying a new car. He kept on trying to get information on my car that I am driving now. I told him again that I was not buying a new car or any kind of car and showed him the winning number. He took my flyer to the back to check on it. He came back a few minutes later with another scratch off and a key that I was supposed to use to scratch off the ticket and informed me that I did not qualify. They also kept the flyer. We ask for the flyer and was told we could not have it. I told him I did not want the scratch off. He said he had a gift card and I would not take it but my husband did. It was a walmart gift card for a pitiful amount of 5.00. Needless to say as we were leaving I informed him that when I do get ready to buy another car I will go down the road to the Ford Dealer. The next flyer I receive they are going to get it back in little bitty pieces.

4868MA

Nov 1, 2013

When I went to test drive a used car, the tire pressure light came on. The salesman said that it could be repaired, but when we began to talk about price he basically said there was no room for negotiation because they were doing me a HUGE favor by repairing a light that shouldn't have been on in the first place.Since I basically needed a car that day, I made the mistake of purchasing the car anyway. As I was driving back home on the interstate, the light came back on. Since they had already closed I did not turn around. The next day I called and informed them that the light had come back on. They could not be bothered. They basically told me to have it repaired on my own.Also, their dealership fees are over 800 dollars. Dealership fees in MS or LA are usually half that.

mek426

Sep 26, 2013

Looking for Scions; gave Salesperson limit $8K; He directs meTo Prius; Says needs $8.8K. OneHour later andTestdrive, says $13.5K. WasteOfTime, Insulted. Expected more.

WdMorrison

Sep 6, 2013

I dealt with Brandon much over the phone, attempting to figure the majority of things out before I ever stepped foot in the dealership to purchase my car. The morning I went to purchase my car, Brandon was off. (Which was no problem). I began to talk to another salesperson and was having trouble with them as they were not aware of any deals that I had worked out with Brandon, and it became extremely frustrating. I text Brandon and told him what was going on, and he got dressed on his off day to come to work and help me, making the process a great experience and run a lot smoother. He was a great salesman and I would recommend him to anyone.However, I purchased my 2014 Scion tC from them just yesterday, Woke up this morning, and a service light was on in my brand new car that hadn't even been in my possession 24 hours. I am frustrated because now I have to waste time out of my weekend to get a brand new car looked at, and use my gas to go from Saraland to Spanish fort (a trip that I shouldn't even be having to make)I am going to see how customer service reacts to this situation, and this will ultimately decide if I will buy from here again.HOWEVER, BRANDON FARMER is a great guy, and I truly believe he looks out for the customers best interest.

Rcp903

Jul 21, 2013

The service I received at Eastern Shore Toyota was beyond incredible. My salesman, Matt Dickinson, went above and beyond to make sure that my family and I were comfortable and having a great experience. He was very knowledgeable about the vehicle and did not hesitate to quickly research and provide answers to some things he understandably may have not known. He even brought out a mechanic who personally came and spoke with me to assure me that the vehicle was in perfect condition. Lastly, he pulled the vehicle to the front of the dealership so we wouldn't have to walk around searching for it which was a big deal because trust me it was scorching hot. Eastern Shore Toyota and its go above and beyond to provide top quality service. I recommend them to any and everyone. Especially my salesman, Matt Dickenson. Sincerely, Rodney P

Frances "Dreamer"

Jun 13, 2013

Eastern Shore Toyota is a great dealership and JEFF WALKER is an honest and truthworthy person and excellent at his job.

CowboysFan

Jun 7, 2013

Mya Fields was very knowledgeable, friendly, with a no pressure feel that has me recommending her to my friends and family!

Cali Cali

Jun 6, 2013

GREAT CUSTOMER SERVICE!!!! My salesperson Lamyeia Fields was amazing! She was honest and respectful to all my needs and wants in my new vehicle. I will refer all of my friends and family here and have already sent one! She was very friendly, and took the time to answer all my questions and and any concerns I may have had!

ewh2244

Jun 6, 2013

My saleman, Matt Dickinson, was great to work with and very knowledge about the car I purchased. He made the car buying process a quick, easy process. I highly recommend him and the dealership.

buffalo78

Jun 5, 2013

Jeff Walker cares about you and your families needs. He is cordial, honest , has strong convictions and has a servant's heart. Please give him an opportunity to serve and work for you and yours. You will be glad you did it!Dianne & Frank Selvaggi

ClaudiaG

Jun 5, 2013

On May 31, 2013, Stacey Conley greeted us when my friend and I walked in the door at Eastern Shore Toyota. Buying a car, new or used is a tedious process, but he made it very pleasant. He took my information, then listened to what I was interested in seeing. He told me the different models of Priuses that are made and then took us out on the lot to look. He offered us something to drink before we went out to look at cars. He told me the advantages of each as we stopped to look. I appreciated that he listened to me ( and my friend) and did not try to push me toward anything I did not want. I highly recommend Stacey Conley to anyone shopping for a car at Eastern Shore Toyota. I highly recommend Eastern Shore Toyota as a place to buy a car. All the staff were friendly and welcoming.Sincerely,Claudia G.

miniaussies4me

Jun 4, 2013

Justin Stanton was by far the best salesman I have ever dealt with. Very knowledgeable and honest.ready and willing to help right from the front door

Jimmy

Jun 3, 2013

At my time at eastern shore toyota today. A worker named shawn esfahani ,the owners son, knew all the info about everything i needed. Great persuader and now im for sure buy a car from their wide range of cars. They sure all lucky to have such great dedicated workers there such as Shawn

Stacey New England Pats fan

Jun 3, 2013

Sales rep Shatara was great!!!! And i will always buy my cars and my childrens cars from there at Eastern Shore and hopefully they will keep sales rep like her around to handle all my future bussiness

Rdalenurse

Jun 3, 2013

Bought a car from this dealership and brandon alexander was my sales associate he was very professional and i will make future purchases through him

EleniA

Jun 2, 2013

I had a flat tire and went by Eastern Shore Toyota for assistance and was greeted by William Vinson. He took me directly to the service department and made sure that I was taken care of and my tire was repaired. If I am ever in the market for another vehicle, I will be sure to come back and ask for him!

daniellepellett

Jun 2, 2013

Jeff Walker was a professional, knowledgeable, and very courteous salesperson. I was looking for a economical car because I am currently in a large SUV that takes a lot of gas. He was very attentive to my needs and offered many different options to me.

Whitney716

Jun 2, 2013

Had a great experience! Will absolutely purchase next vehicle from Eddie at eastern shore! GREAT job! Thanks Eddie for the great work! Keep it up!

Graham's Mom Rav4 Sport

Jun 1, 2013

My husband and I had a great experience at Eastern Shore Toyota thanks to Matt Dickinson! He was very friendly, went above and beyond to make sure we were always comfortable and satisfied! He was very knowledgeable and could answer any questions that we had for him with a very secure answer! He knew everything about the vehicle we were purchasing....you would of thought he had been working there for years and not just months! Thanks to Matt we will definitely be life long customers and look forward to many enjoyable experiences!!!

BinnieC

Jun 1, 2013

I went with a friend who was planning to buy a car from Eastern Shore Toyota. I was impressed with the friendliness of the staff and the helpfulness of Stacey Conley. He listened, made suggestions, compared the features of the cars my friend asked to see. He made the long, drawn out process of buying a car bearable and pleasant. I'll definitely look for him when I am ready to buy.

ClaudiaG.

Jun 1, 2013

I went to Eastern Shore Toyota to buy a new Prius. Stacey Conley listened to what I wanted, then explained all the options available. He then took me and a friend who was with me to look at the cars that fell into what I wanted. He was very knowledgeable about all the Toyota Priuses that we stopped to look at and patiently showed the feature of each car. I appreciated that he listened to what I wanted and knew what was available. He was wonderful to work with on this purchase. While there, I lost my glasses. I can not read anything without them. Everyone was so helpful in looking for them both inside the showroom and outside on the lot. Unfortunately they had been run over - my friend actually found them on the lot near the first car we had stopped to look at. The lenses had popped out of the frame and were scratched. One ear piece had broken off. Shetara Lee, another sales consultant who was helping us look outside was able to fit the lens back into the frame so that I could hold them and be able to read and see to sign the papers for the purchase.

JessicaConnick

Jun 1, 2013

My husband and I were curious about prices because our son will be turning 16 soon. Jeff Walker was very courteous and helpful and showed us several options to think about. He has great communications skills and made us feel very at ease (my husband cannot stand to shop for vehicles!!). Jeff was not pushy or intimidating and was extremely friendly. We will definitely come back and deal with Jeff Walker when the time comes to purchase our son a truck!Sincerely,Jessica Connick

Stephen41

Jun 1, 2013

I am looking for a vehicle for my son who will soon be 16. I am not in the position to buy right now, but Mr. Walker was very considerate and still took his time to show me a few vehicles and let me know what to expect if I decide to purchase new.

ffej37

Jun 1, 2013

Stacey Conley is a good sales person,he was very professional,friendly, patient,and great service.I highly recommended Stacey and I Love My Car.

pxm061409

Jun 1, 2013

Brett is very professional, approachable, and friendly! Because of such outstanding qualities, this builds my confident level. I felt that he would provide me with the best deal to suit my lifestyle and budget.

Tania4000

May 31, 2013

I would defenitly recommend Carl again and have referred several customers to him which 4 have bought from him. My experience with your eastern shore Toyota has been very pleasant. I will buy my next Lexus from this dealership. Everyone is so nice and helpful, and very knowledgeable. Thank you all!Tania Lazzari

dlwilson10035

May 31, 2013

Mr. Hanberg, Was very friendly and professional. He answer every question we had about the truck we wanted. We were pleasantly pleased with the experience we had at Eastern Shore Toyota and with our sale rep. This salesman is an asset to any dealership.

bharmon2013

May 31, 2013

I love looking for a new car. I stopped by Eastern Shore Toyota just to see what they had. Then I met Eddie Fagan he made my experience at that particular Toyota dealership one that I will never forget. He was kind, considerate , knowledgeable, and went above and beyond the call of duty to help me. Now all I have to do is convince my husband that we can afford it. I have been to many dealerships however I have never seen the customer service determination that I saw on Mr. Eddie Fagan. When I buy a new car I will be returning to Eastern Shores Toyota and I will be expecting Eddie to help me complete the process.

fairbankscrnp51

May 31, 2013

This will be the second purchase from Eastern Shore Toyota, that is not to say we did not try other Toyota dealerships in Mississippi where we live. We shopped for best deal on Toyota Truck and trade in of a Ford truck. We could not beat the deal we got with Eastern Shore Toyota, Brandon was great in meeting our needs and the staff was great as well. Would recommend Eastern Shore Toyota every time now and worth the drive!

Gerrynme

May 31, 2013

Visited Eastern Shore Toyota, Met Brandon Alexander. He was wonderful! When we are ready to purchase I will definitely buy from Mr. Alexander. Will also be happy to refer Mr. Alexander to my friends and family.

brentli12

May 31, 2013

My wife and I had a great experience at EasternShore Toyota, very friendly staff and our salesman was excellent, we had an overall great experience.

cbhawsey

May 31, 2013

The entire staff was very kind and professional at Eastern Shore Toyota, I had the opportunity to get to work with Marcus Gulley who took really good care of me. Marcus ensured I was completely happy with the vehicle he found that would work for me, then proceeded immediately at making sure the vehicle was ready for test drive. Last we worked on numbers, the most crucial part of making sure that the customer and the sales department are on the same page. We worked for hours on a plan to get me in this particular truck and at payments i could afford since i had just taken a turn in my life with my financial situation. Marcus went out of his way to make me comfortable knowing the time i had spent at the dealership, he even went out of his way to locate a charger due to my cell phone battery dying and I needing this at the time to stay in touch with my family. He remained professional and yet shared stories with me as we awaited management decisions and paperwork coming together. He made my experience enjoyable, knowing sometimes this can be a difficult decision making for most people stressed about money and change. I didnt have to have a new vehicle at this point in time but I was on a mission to get a truck, and he helped me get it! I would reccommend this place to anyone and everyone looking to be able to walk in a dealership and be treated with respect and like family. Thanks Marcus!!!!

Shaleta_1986

May 30, 2013

Very Pleased!!! My salesperson (Lamyeia Fields) was very honest and respectful to my needs. I would refer my family and friends here. She took the time to answer all my questions and was very knowledgeable about her job.

meka

May 30, 2013

The salesperson was very helpful and answered all of my questions! Thanks Shetara

Kathy Hudson

May 30, 2013

I had a very pleasant experience and really liked Jeff Walker -our salesman. He was very helpful and was one of the best salesman ... He was very nice but not over forceful ...when we get ready to purchase we will use him and Easern Shore Toyota.

calvin

May 30, 2013

When I was at this dealership it was a all around great experience but this one employee went above and beyond her duty to make sure everything was awesome ms. Shetara lee was awesome

Chelsea Lynn

May 30, 2013

The staff was very cooperative. my saleman Eddie was very helpful when it came to picking a car in my price range the selection of cars was endless an i felt no pressure to buy right then i would definitely referee eastern shore Toyota to all of my friends an colleges

Bruce & Shirley

May 30, 2013

Matt Dickinson was a delight to work with because he was courteous, patient with our hundreds of questions, and responsive, yet not high-pressure. He allowed us to take the time to first agree on a specific vehicle and trim line, and then worked with us on options and cost. We would definitely recommend Matt to anyone looking for a delightful buying experience at Eastern Shore Toyota.

Cynthia Anderson

May 30, 2013

We drove into Daphe, Alabama to Eastern Shore Toyota, prior to talking to Mr. James Stacey Conley via telephone. Mr. Conley, accommodated us with a nights stay, and dinner. We looked over the Toyota lot and was allowed to drive the cars we were interested in. Mr. Conley, went above and beyond to make our experience smooth and to not feel pressured. I highly recommend my friends to come and look Mr. Conley up when they are in the Eastern Shore, (Daphne) area. Thank you Mr. Conley for all your help. We are coming back to look again for a car and a truck, this time.

RachelHinton

May 30, 2013

I recently was looking for a new vehicle and visited this location. The service was awesome, and the salesman that helped me named Mya Fields was very helpful thanks! :-)

andreand

May 30, 2013

This was my first time purchasing a vehicle and my experience was wonderful. Stacy was very friendly and informative. He so kindly put up with all my picky criteria and helped me find the car that was perfect for me and exactly what I needed. He worked very hard to make the payments fit my budget. I could not be happier with my experience at eastern shore toyota and highly recommend them.

ericgist

May 30, 2013

My Toyota Tacoma SR5 PreRunner is my favorite truck that I have owned. Stacey Conley was very thorough about the truck and had a blast on the test drive! Go Hogs! WPS!

bbhedrick

May 30, 2013

Matt Dickinson treated my wife and I with the utmost courtesy and patience, answering all our questions and giving us time to select both the vehicle and trim line we were most interested in.We especially appreciated the lack of high-pressure to "buy today". We were referred to Matt by a very good friend of ours who had a great experience with Matt, and we were very pleased with our experience as well.

Rand2013

May 30, 2013

My husband and I were thinking about trading our old car in for a new one. We stopped by Eastern Shore Toyota.Mya Fields, sales person, met us with this pleasing personality and smile. She road us around on the littlecart to see as many vehicles as we desired. She was not in a hurry. She continuously stated, "I want you tobe SATISFIED". We drove away from Eastern Shore Toyota in a new AVALON completely satisfied. I was treated in a professional manner by all staff. The manicurist was the finest touch.

Santinoandrews

May 30, 2013

I recently purchased a Honda Ridgeline from Eastern shore Toyota. William Vision was my salesman and he was great, helpful, hospitable, and really funny! He made my first car buying experience easy and memorable. I will definitely be returning when I'm on the market again!

edwarhr

May 30, 2013

I'm VERY skeptical of car dealerships - we all know the stereotypes. Eastern Shore Toyota is a total exception. I bought a 2004 Camry LE from a lovely gentleman named Justin Stanton. After negotiation, I was given a bottom-line, drive-out price, which was never altered - I paid exactly what I expected. I called Justin a couple of days after and asked for a copy of all the service records for my car from it's pre-sale inspection & shape-up. The dealership had done a oil change, and installed all new battery, struts and brake pads, just beforing putting it on the lot. Tom didn't even mention this when selling the car to me - it was just a happy accident I found out after I bought the car ( & later confirmed this with my mechanic that this was all done). The entire transaction was a pleasure. This is not your average shim-sham dealership.

mdbranch

May 30, 2013

Toyota's are some of best auto around. They last forever. Plus they have great gas mileage. Brandon Farmer and Chase Barbari were both very helpful in answering all my questions about the auto I was interested in and about a trade in. They have the best personalities for top salesmen!

Misscartoon

May 30, 2013

I had saved up enough money to get my own (first) car. I had an idea of what i was wanting, but not entirely sure, And i was extremely nervous. I met Mr. Eddie Fagan, He was very professional. He helped me decide what kind of car would be best for what i was looking for. I Thanked Mr. Fagan, and went home to discuss it the car with my parents. I would recommend this dealership to anyone! It was a great first experience for me.

Shellysanders1987

May 30, 2013

Brandon Alexander was a wonderful sales person, he saved me so much money and basically gave me a brand new Camry SE! (Which I love) if you are looking for the lowest price around out of any dealership on a new Camry, ask for Brandon Alexander!

jess91380

May 30, 2013

After looking at several dealerships, I chose to drive to Daphne to Eastern Shore Toyota. I was greeted by Brandon, who walked me through the buying process beginning to end.

mommy2

May 30, 2013

Mr Brandon Alexander was very helpful and wonderful to deal with. I had a wonderful experience at Eastern Shore Toyota and will recommend them to everyone I know.

Jcoley75

May 30, 2013

Had a great time shopping with ES toyota. James Weichman took care of all my needs and wants without any hesitation. I was very satisfied with everything about the dealership.

TimothyBraswell

May 30, 2013

I give this rating because Brandon farmer was awesome. He listened to our concerns and our needs and was not pushy in the least. I will come back in the future.

Kenfyoozed

May 30, 2013

We bought out Hyundai Sante fe from Brett Handberg. There was no hassle, no pressure and he got us a great deal on the first try. We will be going back to Brett for our next vehicle.

VEBryant

May 30, 2013

Bret always has a smile to share. We are looking to upgrade our Sequoia but also have family with tighter budgets looking for cars. Bret has gone out of his way to call my brother when cars fitting his needs come available. He is very knowledgable and you can tell he lives his job!

TiffanyEdwards

May 30, 2013

Chase Barberi was an excellent car salesman. He has the best customer service. I advise him what I wanted and how much I needed to spend. He found the SUV I was looking for and I was able to get it at an amazing price. I would recommend Eastern Shore Toyota and Chase Barberi to anyone. Thanks so much!

hooknup

May 30, 2013

I was looking for a new car and my sales consultant Jeff Walker was very knowledgeable and friendly. Most places make you feel like a number but not Eastern Shore Toyota. They make you feel like family and they understand the product.

Cherylk97

May 30, 2013

We had a great experience buying our tundra from Brett Hanberg. He was very knowledgeable but not pushy. Would definitely purchase another vehicle from the dealership and the salesman.

ponyxpresss

May 30, 2013

Brandon is so helpful. He is very knowledgable about every aspect of the Toyotas. I was specifically looking for a Highlander and he was very helpful. I would recommend you ask for Brandon for all your car purchasing needs. It was a GREAT EXPERIENCE Working with Brandon!!!!

Beachlover21

May 30, 2013

Brandon Alexander is wonderful! no pressure on me to buy. Great atmosphere. The ease of coming to an agreement was phenomenal highly recommend this dealership and Brandon A.

Claudiatv

May 30, 2013

Went to get service done on my Toyota corolla 2010 and while waiting Jesus approached me to offer me future advice/new purchase. He is very friendly

stephanielee1970

May 30, 2013

I think this is a great dealership. The staff is very knowledgeable and Brett Hanberg answered all of my questions. I will definitely go back for all my car purchases.

White010

May 30, 2013

I normally don't enjoy the car shopping ordeal, but with eastern shore Toyota the staff made me feel very welcomed. James weichman made buying hassle free and more of an exciting adventure. Anyone looking for a vehicle should check out this dealership over others. Very satisfied.

Chris1235

May 30, 2013

I came in looking for a car to buy my wife Justin was very friendly he give great customer service in I would recommend Justin Stanton

MeganPfeiffer

May 30, 2013

I had a wonderful experience! My salesman Brandon Farmer was great! He walked me through the buying process, made it very easy and stress free. I would totally recommended purchasing from Eastern Shore Toyota!

Fazon08

May 30, 2013

Shopping with eastern shore toyota was a great experience for me. I was greeted promptly and James Weichman was there to assist me with purchasing a new vehicle. Not only was the sales staff excellent the managers and everyone in between was great. Love this dealership!

webefishn

May 30, 2013

We wanted to lease a vehicle, we knew about what we wanted and price to fit our budget. Stacey Conley greeted us outside and his great personality worked well with our crazy antics. He supplied us with answers to all our questions and supplied us with information on the vehicle on things we didn't know to ask. He was able to take the amount we were willing to put down and get us a deal that fit in our budget. We were pleasantly pleased with the overall experience at the Toyota dealership in whole and especially with our sales rep. He has even gone steps further to answer questions about the car, when we got confused on couple things after closing the deal and bringing vehicle home. Not only would I recommend the dealership, I would recommend him as salesman.

joancatherine

May 30, 2013

Mr. Jeff Walker presented himself as a friendly and professional individual. He was able to maintain a professional and friendly relationship with me, even though I was difficult to please. I was greeted upon arrival at the dealership by Mr, Walker and even though I told him that I was only looking he still maintained a pleasant attitude. In addition, after reviewing the prices, I left, however, he called me and thanked me for coming in and visiting Toyota of Eastern Shore. When I decided to come back and purchase a vehicle, it was his attitude that was a positive selling point. In todays market place where customer service is relative poor I was surprised by his kindness.Thank you,Joan Catherine Whitt

scribbledspiral

May 30, 2013

Carl Helm was my salesman, and he was very friendly and not pushy at all. I was a first time car buyer when I went to Eastern Shore Toyota, and I was very nervous. Carl helped me an excellent deal on a car, and I am driving my first new car! I cannot recommend this dealership and associate enough. Thank you!

kcurry777

May 30, 2013

I recently bought two cars from Eastern Shore Toyota and was amazed with the wonderful experience. Brandon Alexander was my salesman, and he was not pushy like I had expected, but he actually listened to my needs and kept my within my budget. I plan on being a lifelong customer of Eastern Shore Toyota and highly recommend this dealership and Brandon Alexander!

RobynBailey

May 30, 2013

Eastern Shore Toyota gave me the best car shopping experience. I was quickly approcahed by Mathew Dickinson. He made me feel welcomed and comfrotable and has amazing people skills. He asked a few questions about the car I currently owned as well as what kind of car I was looking to purchase. He then showed me what Eastern Shore Toyota had thwt I might like as well as what car I was interetsed in. I will defitnitely be purchasing from Eastern Shore Toyota again, as well as referring my famiy and friends. Keep up the good work Matthew!

cindilou57

May 30, 2013

I could not have found a better place to try and do business with, until I drove on the parking lot and ran into your associate, Mr. Stacey Conley. He let me describe what I was needing to fit my needs, and then he proceeded to lead me to the cars that might be of interest to me.Very observant and professional.. "A Keeper 4 Eastern Shore"

Jlkohn12323

May 30, 2013

Brandon was very helpful. He answered all of my questions accurately and thoroughly. I would absolutely recommend this dealership to all of my friends and family. They have a great selection and everyone was eager to help without being pushy or making me feel pressured. Will definitely be back again!

ryanlace69

May 30, 2013

I would not have purchased this truck if it was not for Brandons honesty. He single handedly got me to buy this truck which I love. He is a very friendly and motivated sales person and I would refer him to anyone.

justice799

May 30, 2013

I had an excellent experience at Eastern Shore Toyota. The staff was very friendly and helpful with all my needs. James Weichman was my preferred salesman. He was attentive and concerned with the overall quality of my purchase.

codycone

May 30, 2013

Brandon offers great customer service. Has a awesome positive attitude willing to do anything for his customers. Had a great experience dealing with Brandon and I highly recommend him to all my friends and family!

kellijones

May 30, 2013

Stacey Conley was my sales representative. I dont like sales agents who spend more time talking than listening. Stacey listended to what I wanted. He made the process of buying quick and easy.

nbagist

May 30, 2013

Usually buying a car is a pain. Stacey Conley made the car buying experience pleasurable and stress free. He is very knowledgable and has a great personality. I wiill visit again!

madzad

May 30, 2013

My family recently purchased a Toyota Prius from Eastern Shore Toyota. We had an excellent buying experience. Our salesman went out of his way to make sure we were satisfied. Would purchase purchase another Toyota from there!

Morgancfaulkner

May 30, 2013

I had a great experiance at Eastern Shore Toyota with Carl Helm. I recommened him and Eastern Shore Toyota to all my friends and family!!

mariahlm8

May 30, 2013

Loved my salesman super sweet and I feel he gave me the best deal possible. Facility is very clean. So many car choices available to look at.

Hambone007

May 30, 2013

My family recently purchased a 4 runner limited form Eastern Shore Toyota . Carl Helm was the salesman that helped us and he was great . This was the second purchase from Eastern Shore Toyota in the last six months . We used Carl Helm for both purchases . It was a quick and easy process and Carl still calls and checks on us to make sure we're happy . I will be going back when it's time to trade again !

Jblack1234

May 30, 2013

I had an enjoyable experience at eastern shore toyota. James weichman was my salesman and he was very helpful and informative on the vehicles I was interested in. I will recommend this dealership to friends and family.

breechilds

May 30, 2013

Matt Dickinson went above and beyond to make us satisfied customers. He is a very good salesman and I am very satisfied with the service I received. I recommend Eastern Shore Toyota to all my friends and family.

angelique9300

May 30, 2013

Eastern shore toyota and brandon farmer exceeded my expectations in purchasing a new vehicle. I will recommend any friends or family to brandon at est.

robertdeneefe4

May 30, 2013

I was extremely impressed with the courtesy of Shawn and how helpful he was. I soon realized that EST had everything that I wanted available in stock. The dealership itself is very clean and makes the customer feel welcomed. After working with Shawn, I was able to find the exact interior/exterior that I wanted on my vehicle for a fair price. I am a big fan of toyotas and their durability, which is why this isn't the first or last toyota that ill be purchasing. I was also able to bring one of my older 4Runners in to the service shop to have a tail light replaced. Things couldn't of gone more smoothly and I would recommend Shawn and East Shore Toyota to anyone who is thinking about purchasing a vehicle - new or used.

anewcar4her

May 30, 2013

Chase Barberi is a very honest & fair person. He is knowlegable at what he does and it was a pleasure working with him. I would recommend him & your dealership to others because he made our experience a very good one.

Jimweichman

May 30, 2013

Eastern shore toyota has the most to choose from with the best prices around, Brandon Farmer was very helpful and I would definitely recommend them to others.

DianaLeigh15

May 30, 2013

My experience with Eastern Shore Toyota was great. Chase made the purchasing process easy and less stressful and I would recommend him to everyone I know.

gingerbread251

May 30, 2013

I bought my car from James Weichman at Eastern Shore Toyota. He was informative and made the car buying experience very enjoyable. I would recommend Mr. Weichman to anybody.

Jrd807

May 30, 2013

Bought my car from Brandon Farmer, and i loved my experience there. He is very knowledgeable and is very helpful in finding you the right car. Highly recommend.

IdaConnolly

May 30, 2013

The most pleasant experience I've ever had was when I purchased my last car, Scion-2012. The salesman was Stacey Conley. Stacey was totally upbeat, sincere, and, most of all, concerned that I find the best car for me. I am 71 and have purchased many cars over my lifetime. My reason for writing this review is because I think you need to hire more sales people like Stacey.

corysmith

May 29, 2013

Mr. Stacey Conley was very personable and professional. I appreciate the way he shared facts about the car, allowed time and space for me and my family to examine the car and discern our decision. We visited the dealership twice before buying and each time Mr. Conley gave great assistance to us. We had offers from other dealerships in the area, however the main reason we chose to buy from Easter Shore Toyota was due to the personable and honest salesmanship offered by Mr. Conley.

Will

Apr 8, 2013

Found a vehicle I liked. The guys at the dealership told me they had to get it checked out with the mechanic. Then they found a small problem and proceeded to get it fixed. They promised me the car was mine as soon as they could sell it. THREE weeks after initially coming in they got the car fixed and ready to sell. Just a couple hours before I came in to purchase they called and said they had sold the car and asked if I wanted anything else. I couldn't believe it. I had been waiting on THEM to get the car and they were well aware of that. Ridiculous and frankly awful business. Not only will I never go back to this dealership but I would never recommend it to anyone.

Jawilson

Mar 9, 2013

Poor customer service relations. No one seems to understand time related issues!! Dropped car off at 8 and now 3. Still don't have it.

rhansel

Nov 2, 2012

I had purchased a vehicle from Eastern Shore in 2011, it was rear ended Oct this year, they insurance found prior damage that would have been there when we bought the car. We went to the dealership to see how they would handle it and were pleasantly surprised when they took full responsibility for the prior damage offered to fix the car like new or to take the car back and put us in a new one. We chose the new option, Eastern Shore took the damaged car back and we drove away in a new car. They went above and beyond to make sure we were taken care of and happy. I cannot say enough about how they handled this situation and us. They will be our dealership going forward.

Btuvi

Oct 21, 2012

Twice I have had ES Toyota diagnose problems I had with a Camry purchased from them. On one occasion I was told I needed a throttle body for $1400. I elected to get the problem addressed elsewhere and found that it did not need a throttle body. On the second occasion I was told I needed a rebuilt transmission for $4400. I elected to get the problem addressed elsewhere and found that it did not need a transmission and the problem was corrected for $1400. I wrote a letter to Mr. Esfahani (see below) on 9/12/12 and as of 10/21 have not had the courtesy of a reply. I would not do business with these folks again. 9/12/12Mr. Shawn EsfahaniEastern Shore Toyota29732 Frederick BlvdDaphne, Al 36526 Dear Mr. Esfahani,Recently I took my daughters 2002 Toyota Camry (a car I had purchased from you) to Eastern Shore Toyota to have a problem diagnosed. I was told that the car would need a rebuilt transmission and a couple of unrelated parts for a total of $4400.00. (See attached.) I was skeptical and a couple of days later took the car to Advanced Transmission in Spanish Fort. Within 10 minutes they found that the timing belt was out of time, the bank 2cam gear was cracked, and the wrong spark plugs were installed. They addressed these issues and the car now runs fine. (See attached.)After the problem was successfully corrected I returned to Eastern Shore Toyota for an explanation. An excellent mechanic tested the car thoroughly and determined that there was not a problem with the transmission. Mr. McCombs apologized and refunded the diagnostic charge.In July of last year I took the same car to Eastern Shore Toyota to have a problem diagnosed and was told it needed a throttle body for a cost of $1400.00. Following that diagnosis I purchased a throttle body separately and had a mechanic install it for me. It did not fix the problem. The problem was fixed but it was unrelated to the throttle body. Mr. McCombs dismissed this issue because it was some time back and had nothing to do with present problem.Twice I have taken my car to Eastern Shore Toyota and twice I have had it misdiagnosed. That is quite a coincidence. Had I followed your recommendations I would have spent a considerable amount of money and still have had the problems.This experience has caused me to question the honesty and/or competence of your operation. However, before I reach any conclusions I would like to hear from you personally. Perhaps you have some explanation that has not occurred to me.Please address return correspondence to:Barry Tuveson366 S. School StFairhope, Al 36532Thank you for a prompt reply.Sincerely,Barry P. Tuveson

swhite222

Sep 17, 2012

My husband and I went to Eastern Shore Toyota just planning to look around and we left with a brand new Toyota Highlander. Our salesman was Stacey Conley and he was excellent. He handled every single request that we had in a timely manner. He was very professional, polite, patient, friendly and personable. He also worked very hard to get us a reasonable price for the vehicle. I love the vehicle and we are very pleased with our decision to purchase from Eastern Shore Toyota.

HeatherDH

Aug 9, 2012

The customer service was awful. The salesmen insulted me for what he offered on my trade-in. When I asked for my keys they would not return them, I had to ask 6 times and be ugly for them to give my keys back so I could leave. The dealership makes you feel like you are trapped into buying a car because they would not let me look around the lot before having to speak with someone. I will not ever recommend anyone to Eastern Shore Toyota.

kdavis1104

Jun 17, 2012

Best car buying experience ever! Everyone we met was friendly and helpful. I recommend this dealership to anyone looking to purchase a new or used vehicle. You will not regret it! I traveled over an hour to visit this dealership. This was my first time there and I plan on returning for every vehicle purchase in the future.

daveshotmail10

Jun 8, 2012

Terrible customer service would never recommend them to anyone and certainly won't let them work on my vehicle. Never been treated like this by any dealer i might even call the toyota front office and report them.

biancasmom

May 15, 2012

I recently bought a 2012 Camry Hybrid from Stacey Conley at Eastern Shore Toyota. It was by far the best car buying experience I've ever had. The most important thing to Stacey was that I bought exactly what I wanted...and I did. I never felt any pressure and got a great deal. I highly recommend Stacey and the dealership. I LOVE MY CAR!

kshamloo

May 2, 2012

Great service, friendly staff, and interaction with the customer are key for a return customer. This was the second vehicle I purchased from this dealership and I will most likely return for future purchases.

shadowswife

Apr 11, 2012

What wonderful experiences I have had at Eastern Shore Toyota since I purchased my Highlander last March, I HIGHLY recommend this dealership to ALL my friends and Family!!!! Thanks

jmdoty

Mar 1, 2012

I was looking for a new (atleast new to me) car, that was more dependable and better on gas than my Jeep. I searched all around Pensacola, where I live and found nothing I liked. I looked online and found the car I have wanted for years! a 2004 Scion xB! I was very excited until I saw it was over an hour drive from my house.. But I figured it wouldn't hurt to call about it. I was dicrected to Stacey Conley who was very friendly and answered all my questions. I decided to make the drive with my boyfriend out there to see the car. Stacey worked with me about what time I was able to come. the sales department is open a lot later than I expected which helped a lot! When we got there he was very nice and introduced us to Kubi, the man that actually showed us the car. the car was like new inside and out. When we went inside to talk number, I don't feel like they were trying to pressure me into buying it just so they could make a sale. They worked with me, and my bank, and insurance company A LOT! I couldn't take it home that night, but they held on to the car for me and after I made MANY phone calls, to the bank.. eastern shore.. my insurance company..and my father, who was going to be on the title as well.. they offered to drive the car to my house in Pensacola at 930 at night!! I was completely blown away by the offer, my schedual was so busy it would have been days before both me and my dad could have made it out there. they even dealtailed it and filled it up with gas before the delivered it! I feel like they did EVERYTHING they could to give me this great car, at a great deal, witht he best coustmer service ever! I called Wednesday morning, and had the car by Thursday night. Its been almost two months and my car is still perfect! Stacey and Kubi are the best, I have the care I have wanted for the past 6 years, and its all thanks to them!

good guy

Jan 26, 2012

Service very good. Got in and out in short time. Somewhat unusal. They didn't hit me up for additional expensive service work. Ya da! ya da! Don't particularly care for reviews where you have to provide essays.

MARGO NABORS

Jan 26, 2012

OUR SALESMAN WAS EXCELLENT. HE EXPLAINED EVERYTHING ABOUT THE TACOMA, WARRANTY, WHAT WE SHOULD EXPECT PERFORMANCE WISE. TOOK A TEST DRIVE. OUR FINANCE SALESMAN WAS EXCELLENT ALSO. THE WHOLE EXPERIENCE WAS GOOD IN EVERYWAY. WE WOULD RECOMMEND THIS DEALERSHIP AND THERE EMPLOYEES, BECAUSE EVERYONE DEMONSTRATED WHAT CUSTOMER CARE IS ALL ABOUT.

tmb727

Jan 25, 2012

I purchased a 2010 elantra drove it a few days had no power and it was all over the road I took it back to eastern toyota they were very nice listen to my story and took back the car and found me a 2010 camry that i just love it hugs the road and has power I could not be happier.Eastern Toyota took the negativity I had in being a woman buying a car.Their Salesman Stacy Conoly was very patient with me and worked very had to get me in the right car for me and finacially to be where i wanted to be.After i got the car home i noticed a black mark shaped like a c on the hood i took it back to the service department and met David P.. He and his team tried to buff it out but still when i got it back the black mark on the hood was still there.Then I got to meet and talk to Vickie the head of the service dept she listen to me and looked at the mark on the hood agreeed it was a paint problem took my car and gave me a rental car and had the hood repainted.The mark is gone and the paint job looks great at no cost to me.The Eastern Shore Toyota went over and beyond to make me happy.I will most definatly highly recommend them.The customer service was excellent and as a woman that hates purchasing a car and keeping up the oil changes etc..i will be taking all my business to Eastern Shore Toyota and telling all my friends to go there and if they are buying to ask for Stacy Conoly need service ask for Vickie and the department they may need to get out scratches etc ask for David P.The entire staff was very friendly and courtious and professional.All woman who hate going to get their car fixed or they want to purchase one on their own i again say i highly recommend the Eastern Shore Toyota and their associates.Thank you to u all for making my buying experience and experience i will never forget...

Stella D Wallace

Jan 25, 2012

My Husband & I found Stacey Conley to be very accomodating in showing us different models. He was friendly , pleasant and very patience as we were unsure of what type of car we wanted to purchase. We took up a lot of his time but finally found the car we wanted. We were very pleased with our dealing with your car agency and enjoyed working with Stacey.

dpickens

Jan 23, 2012

I went into this dealship not planning on purchasing anything that day, however once I spoke with Stacey and he agreed to see what they could do we began to move towards a deal. Did I have to go through the same old they make an offer and I counter it yes. However, at no time did I feel as if Stacey was not working toward obtaining the best for me. In the end I decided to leave but they came back with one final offer within 500 of what I had thought would be my best possible deal so I was pleased. I know they have to make money to stay in buisness but I never felt as if they were not dealing up front with me. Did they make money off my purchase of course you would expect that but I felt satisfied with my deal and happy with the car in the end that is all that mattered. I didn't walk in blind. I knew the car and had a good idea of my trade-ins real value. Finally as a woman I would have to say it was a great experience. Stacey never talked down to me allowed me to ask any questions I had no matter how small and made sure I understood everything. My final dealing were with Josh in Finance. Yes he tried to sell the extended warrenty everyone does but he was very informative and took a no answer with grace. He went over everything in detail and made sure I knew what I was signing. I would highly recommend both of these gentlemen and want to say how much I appricated them and the extra time they took on a late Sunday night.

gild78

Jan 20, 2012

My wife & I had been talking about buying a van in the next few months and had done some research. We knew we wanted a Honda or Toyota. After going to a movie we decided to stop buy Eastern Shore to see what they had on the lot and maybe drive a Sienna.Stacey Conley came out and we told him what we wanted to do and he put us in a golf cart and showed us the pre-owned Siennas on the lot. We also looked at a new one.The 2008 Sienna XLE was very close to what we thought we wanted. It had all of the accessories we required, was very clean and the no-haggle price was reasonable. We drove it and looked at it a little more; told Stacey that we were going next door to look at the Hondas before we deciced anything.He thanked us and with no pressure we went to get in our car. We never made it to the Honda dealership. We went back in, had them give us a price on our trade-in and made the deal. I hate going to a car dealership and being pushed and pressured. Stacey Conley neither pushed nor pressured us to buy. He was knowledgeable of his product and was a large part of the reason we bought at Eastern Shore Toyota. Chris Gummere got our parework together and we were on the road again. Thanks Stacey, Chris and Easter Shore for a great car buying experience. My wife insists that all service on our Sienna will be done at Eastern Shore.

Cornelonisa

Jan 14, 2012

If anybody is looking for a new or used car, make your first stop here and you won't need to go anywhere else! I bought my second truck from this dealer and I couldn't be happier. I saved alot of money, and got alot more or my trade in. Ask for salesman Stacey Conely. He will do all that he can to make sure you're completly satisfied! Defientely will be a repeat customer

SBP0317

Jan 1, 2012

My experience with this dealer has been nothing but friendly and pleasant from the beginning. I have purchased several new cars from Eastern Shore and have come to see that they always stand by their word. I have had my car serviced there numerous times & they never fail to take care of me. I have and would recommend Eastern Shore Toyota to all my friends and family.

mctoyota

Dec 29, 2011

My experience with this dealership was by far the worst consumer experience I have had. I spoke with Shawn Hudson by phone the night before I visited the dealership, at which time he gave me a bottom line "out the door" price on the vehicle. This price included his estimate of the value of my trade-in. When I arrived the next morning, I was handled by Stacey Conley, who was very pleasant throughout the experience, but lacked the authority to get anything done. It was over an hour before Shawn bothered to come see me and introduce himself. He then showed me a write up of the deal, which now valued my trade $1,500 more than his estimate the night before; however, the bottom line price did not reflect this difference. When I asked about this discrepancy, Shawn stated that he put the $1,500 back into the price of the vehicle so he could make some money on the deal. I later asked for a $500 option to be added to the vehicle since there was now more room for them to work on price, at which time Shawn responded that he "wouldn't give you five dollars of anything" and then walked away. He was perhaps the most unprofessional sales manager I have ever worked with. Following this, I spoke with general manager Keith McCullar, who apologized for Shawn's behavior but still stuck with the same bottom line. Keith's interaction with me was, in my opinion, deceptive, as he denied any change in the valuation of the trade-in and claimed there was no room to go down on the vehicle's price, despite Shawn having already told me that he put $1,500 back into the price of the vehicle once my trade was valued higher. Despite better judgement, I still purchased the vehicle, and immediately regretted it on my drive home. Prior to that, when I was working on financing, Keith came into the room and told me that he needed for me to rate my experience on Toyota's survey as 100% excellent or he and the salesperson would lose money. I told him I couldn't rate my experience as excellent. That evening I wrote an email to Keith explaining my disappointment in my experience. The next morning found an email in my inbox from Keith saying that I could return the vehicle. Shortly thereafter I received a phone call from Stacey asking what he could do to make my overall experience better and saying he hoped I would keep the vehicle. Again, he was very nice and professional. An hour later I called to tell Stacey that I would keep the vehicle, at which time Keith got on the phone and told me they were going to void the deal. Incredulous, I had a 45 minute conversation with Keith, during which I caught him in several lies. Following the conversation I decided to void the deal. They brought my trade back and took their vehicle back. I later went to a competitor dealership and purchased the same vehicle for $500 more. It was well worth it to not have to deal with Keith McCullar or Shawn Hudson again.

tucker

Nov 20, 2011

salesperson was not what i was used to dealing with. Zero pressuer, no repeated callc. Honest and very helpful

Pleased

Oct 1, 2011

Very pleased!!! We are loving our new Highlander!!!!