Used Cars for Sale at Ed Howard Lincoln Mazda in Sarasota, FL

The Navigator

Jun 8, 2016

We evaluated the top large SUVs on the market. We were pushed, yelled at, had our arms bent backwards and even asked how much we'd be willing to payThen we went to Ed Howard Lincoln where Joe Stratton said "hello" and "welcome" and offered to show us the model we liked. He offered to let us test drive. He offered to discuss the fine points of the Navigator (our choice) and really knew his product. No pushing. No "what will it take to get your business " just courtesy and a fair deal. We bought the Navigator We met several folks there including the manager, Mike. Everyone was gracious. They valued our business. They sold us a great vehicle. We are on the road in it, hauling a trailer effortlessly and headed North!I have to say it: we love our Lincoln. We are so glad we went to Ed Howard Lincoln. And as for Joe Stratton, he believes Lincolns sell themselves. He just helps the process along

Tony

May 16, 2016

In all the years I have been taking my vehicles to various Service Departments throughout the country, I have never dealt with a better Service Department than the one at Ed Howard Lincoln in Sarasota, Florida. The primary reason I continue to purchase my vehicles at the Ed Howard Dealership is because of their excellent Service Department. Steve Fine and Lanora Smiley are the reason this particular Service Department excels in every facet. They are not only professional, knowledgeable, courteous and respectful, but they take a personal concern in assisting each and every customer. The Ed Howard Dealership is fortunate in having two employees like Steve and Lanora representing them.

Kathie and Riley

May 12, 2016

After a dismal day visiting other Sarasota dealerships to determine which SUV brand, and model we wanted to lease, my grandson and I went to Ed Howard Lincoln. What a remarkable difference. Joe Stratton was professional, friendly, helpful - a pleasure to work with - as was Jim Halas who worked with my husband and me the following day to finalize the lease. Joe asked the right questions which helped with the pricing due to my husband's pension program.At the previous dealerships the sales representatives were only interested in the highest monthly payment with the most money down. They played the games that I have experienced before.In addition to the honesty, and helpfulness, the MKC is a dream compared to the others I have had, and test driven. I love it, and will be a Lincoln devotee from now on.Whatever you are doing to make this the most pleasurable car buying experience ever - don't stop.Grandson Riley was impressed, too. He thinks "we" made the correct decision.

bocajel

May 9, 2016

We were fortunate to have our car serviced by an honest technician and to have a service department managed by an honest man with integrity and attention to personal care. About a month prior to getting our car serviced for an A/C issue, we had lost an envelope with a large amount of cash obtained during a charity fund raiser. My wife thought she had placed it in the glove compartment, but we were unable to find it anywhere in the car. When servicing the A/C, the technician had to remove the glove compartment and discovered the envelope. With knowledge that we were traveling and not at our home location, he had the option of saying nothing and keeping the envelope, but he did the honest thing and brought it to the service manager Steve Fine, who promptly called to notify us and held the envelope for us to come retrieve. This demonstrates excellent management and choice of employees as well as a personal concern for customers. Thank you very much.

Tom from Venice

Apr 28, 2016

I worked with Joe Stratton on the purchase of my Lincoln MKT.Joe is very professional and extremely helpful. He answered all my questions, anticipated others and gave me many helpful suggestions. He's also a good guy.Doug McDonald also did a great job. Everyone was friendly and helpful.My 3rd Lincoln - 2nd from this dealership.I highly recommend Joe and the staff at Ed Howard.

Happy Customer

Apr 26, 2016

Everyone I encountered at this dealership was extremely friendly, helpful, and nice! I would highly recommend that you let Joe Stratton help you find the car you are looking for. He was very cordial, very knowledgable, and professional in all ways. He goes out of his way to make you feel like a "friend" rather than a customer. I would highly recommend you give him a try! ( I love my car, too!)

JM at Bay Village

Apr 14, 2016

We have been a Ed Howard customer for many years and many cars. Honest and straight shooters all!! They are just very impressive. -- JM at Bay Village

MiguelMKZ10

Mar 25, 2016

Took MKZ for recalled light fixture and service was very, very good. Lenora was very professional and polite. The complimentary car wash is always welcomed but this time the wheels/hub caps were not cleaned. If the vehicle is washed using a drive-thru machine, the bottom section was not touched; a personal inspection would have easily spotted this and a piece of wet cloth would have completed the job.Armor All can help!

moosecrossing

Mar 18, 2016

Called service department on Monday morning about a recall on our Grand Marquis, headlight module. Lanora got us in right away for diagnosis. Part ordered, arrived Tuesday, appointment Wednesday morning - done in 1 hour!!!!!!!We are from NY and needed the repair ASAP, since we are driving home next week. Couldn't believe how accommodating they were - Lanora was extremely sensitive to our need to get the recall / repair done is very short order!!!!!

clockman

Mar 12, 2016

Once again, Jim Halas & Mike Hillman went far above and beyond to put together an incredible deal on a bold new black Navigator. They made the whole experience FUN and Jim's knowledge of the competitor's models helped me hone in on making the right choice - the NAVIGATOR! In the over 30 years of buying cars, this dealership still remains on the TOP of my list and the SUV was perfect when delivered - no "we owes" had to be done - a first! All promises were kept and my expectations exceeded - love it. My hat's off as well to Lenora Smiley, in the Service department, who ALWAYS takes great care of me and my car - she is the BOMB!

PieWesley

Feb 19, 2016

Lenora Smiley, in the service department truly knows how to treat a customer. Many dealerships would have most likely dismissed my observation about discoloration in my seat, but the entire service team, including Steve and Terry, acknowledged the problem and ordered a replacement. On top of that they completed the job far quicker than anticipated and when I couldn't return to pick up the car, they locked it inside. Unlike other experiences I've had, I can do nothing but praise the professional and empathetic treatment I received from Lenora and the service team. I couldn't be happier. Thank you, Lenora and the entire service department for a job well done!

Happy Buyer Jen

Feb 12, 2016

Phyllis was wonderful to work with! We had a very specific list of needs in a vehicle, and she made it her mission to find us exactly what we needed, with very quick turn-around. We love our Navigator and it was a pleasure doing business with Ed Howard and Pyillis. Great experience!

Mar12

Feb 1, 2016

Jim Halas was professional and a pleasure to deal with. This was definitely a good buying experience for me and I would recommend Jim and the dealership highly.

Skygrl

Jan 24, 2016

Phyllis rocks! She was very helpful in helping me find the perfect SUV for me. Always a pleasure to do business with Ed Howard and his wonderful group of employees.

bob41644

Jan 14, 2016

Beverly and I both were very pleased by the way ALL the Ed Howard personnel treated us during our time at the dealership. We both commented to each other that we just experienced the best car purchase as far as the personnel and the required amount of time that it took. We were very pleased and to let you know how much, my wife is considering buying her next car at Ed Howard Lincoln next spring or summer. She has her eye on an MKZ. Thank you to Jim Halas for all his time and effort to please us with the purchase and training. Also, to Doug McDonald for the ease of the car buying closing experience. All were friendly, warm, and considerate of our time and circumstances at all times.

Mimiken42

Jan 5, 2016

From the moment we walked into the dealership and were greeted by Joe Stratton, we had a very pleasant experience. Joe listened to our requirements, explained everything about the car and the process succinctly. There was no haggling about our trade-in because we were offered a fair price from the get go. We ended up buying the very car we test drove and love everything about it. Jim offered to meet with us after driving the car for a week to further explain anything we are not sure about. We expect that to be very useful as all the bells and whistles have changed considerably since our last purchase. We were treated very well and look forward to our relationship with Ed Howard Lincoln.

sailorgal4

Jan 5, 2016

We wouldn't think of going anywhere else or dealing with anyone but Jim Halas at Ed Howard Lincoln. We leased our 2013 MKX with him a few years back and visited again this past week. The new MKX is awesome and we are so lucky to have found one with Jim's help that had everything we wanted. The vehicle was prepped seamlessly and the paperwork took no time at all! Excited to learn all about all the bells and whistles after our great review of everything that the SUV has and does. What a smooth ride and a smooth deal! Roadtrip time!

McGuyver

Jan 1, 2016

Thank you Jim Halas for a wonderful experience. We love our MKX and appreciate your knowledge and expertise. We look forward to future dealings with you and your dealership.

Bob

Jan 1, 2016

Jim Halas was a great sales person. No pressure, honest to the bone and he knew the vehicle I was interested in better than anywhere I've ever been.

vito

Oct 2, 2015

My first ever Lincoln.(MKC) Have it only three days now. Very pleased with the look and driveabilty of vehicle. Want to tell you how impressed I was with my salesgirl Rebecca. She was knowledgeable of the vehicle, patient and pleasant to deal with.Vito Pontrelli

bruce55

Aug 12, 2015

From the knowledgeable and pressure-free approach of Roman (sales) to the absolute efficiency of finalizing the transaction with Mike (GM), this dealership stands out as the best I have ever dealt with in making the purchase of an automobile an easy transaction.

joe777

Aug 6, 2015

Finest dealership in Florida. Their service department is second to none. The service manager Steve fine and service reps lanora smiley and Terry Babb are outstanding, honest, and go the extra mile for their customers. Because of them I will never go to a different dealer. Mr.Howard should be proud of these employees.Joe SmalcugaOsprey, Florida

suzieqt

May 21, 2015

The service that I received from Roman (Salesman) and Jim (financials) was truly OUTSTANDING! There was nothing that was too much trouble for Roman. He answered all my questions...at any time. Didn't matter if I used the phone, email, or text! He worked with me to the best of his ability to give me the best deal possible....I truly believe that! He worked tirelessly at finding me a car to fit my tight requirements, and he did it! He made me feel important to Ed Howard Lincoln.... he even made my Sister feel important! Roman along with Jim and the other Sales Staff also made the whole experience FUN! I had won some money on The Price is Right..... they even went back and watched the episode, so they could get into the experience with me! These guys are fabulous, and true gentlemen! I am so appreciative of the service Roman and Jim gave to me - I would recommend them to everyone that is looking for a new car! Hey, buy a Lincoln! I named my car..... ready.... Abe Lincoln! It was a truly memorable experience!!

Number 9

May 8, 2015

I am so happy with my new MKX it drives like a dream and is more than I wished for! I actually had no intention of buying New car this week but I received a call from Jim Halas when this white Lincoln MKX came in to the dealership as he had heard how unhappy I was with my BMW and how Much trouble it was! Well ,after a test drive and a conversation there was no doubt in my mind that this was my next car! Everyone at Ed Howard Lincoln is always professional, honest and treats me like royalty ! It's a pleasure doing business with them! My family and I have bought 9 cars over the years from Jim and it'll probably be 10 pretty soon ! Edsel Ford wanted to build the best car in the world over 80 years ago I think he has succeeded ! It's an honor to drive a piece of American History and a pleasure to do business with Jim Halas at Ed Howard Lincoln - thank you -Evelyn.

Pamela123

May 1, 2015

I want to thank all the people at Ed Howard for making my lease so easy!!! To Mike and Jim the best salesman ever! I have not purchases a new car in over 14 years and they made my experience so easy.Kudos to you both and I will enjoy returning for my service needs alsoSincerely,Pamela Yates

Jackson

Mar 15, 2015

I can't say enough about this dealership. I had a small problem with the door handle on our MKX and called for a service visit. I talked with Lanora Smiley and set up a service visit. for the following day. The handle was repaired in the drive up area without even going into the garage space. It took minutes and there wasn't even a charge. She's the face of the service department and is wonderful to work with. While I was waiting for the job to be completed I ran into Bob Gowan, the Body Shop Manager and we discussed touching up the rear bumper that had become nicked up from all the use. We scheduled the touch up for a VERY reasonable amount. The repair took one more day than promised and Bob discounted the job by the one day extension on the rental car that was needed. We're snowbirds, but if we lived anywhere in the area I would by my next vehicle from this dealership just to get to work with this service department. It's what customer service should be!

torch2

Jan 18, 2015

We can't say enough about our dealership experience. From the call from Roman Stan the Salesperson to the financial wrap-up with Jimmy Robinson the dealership is rated by us A#1.We drove our new MKZ off the lot after two visits to Ed Howard. This is a class operation.The vehicle is just perfect as well.We also need to give 5 stars to the service department.

Kidzink5222

Dec 17, 2014

This Dealership EXCEEDED our expectations in EVERY way. From top to bottom, it was the most pleasurable car buying experience we've EVER had in 50+ years of buying cars. The owner, Ed Howard, is the most honest, accommodating & stellar Gentleman. His EXTREMELY KNOWLEDGABLE salesman, Jim Halas, was absolutely INCREDIBLE! Between the two of them, a "10-STAR" experience & 110% SATISFACTION Rating!!!We've come to know Ed Howard, the Owner, as a very trustworthy person in our Community. It made us WANT to do business with him. He personally introduced us to the Navigator L & it was love at first sight. His entire staff is second to none, but especially his Salesman, Jim Halas. They are all extremely professional! It was surprising to find such an unbelievably polite, knowledgeable, trustworthy & dynamic staff. They couldn't have been nicer, or more helpful, or more ACCOMMODATING in anyway. They really made it a PLEASURE when buying this vehicle! From the Owner, to the General Mgr., to the Salesman and finally the Finance Mgr., they truly have a winning combination! We look forward to doing business with them again in the future!! 10**********'s!!!!!!!

dfischer9

Aug 25, 2014

Looking at Cadillac, BMW, Audi or Mercedes? Stop!! Traded my 2012 Cadillac CTS for the beautiful Lincoln MKZ 3.7. It's AMAZING! The technology and retractable panoramic roof sealed the decision on this vehicle. My salesman Dana went way above and beyond to get me into "exactly" what I wanted and at a price-point I preferred. Let's be honest... It's a sexy, fast, eye-turning car! I've purchased 6 luxury cars in 10 years and this was by far the most streamlined process. I highly recommend Ed Howard Lincoln and look forward to what Lincoln will have to offer in the next couple years.

EMarcoccia

Feb 4, 2014

This was our first time buying a car from long distance (800 miles away).So it was a bit worrisome for us.Jim Halas made the transaction so simple and kept us informed of every details involved in the process until we showed up 2 days later.Everything went so smooth.The distance to this dealership might be a bit of a stretch for us (a lot), but with such service we will certainly consider them again the next time we purchase a car.Thank you Jim. Elizabeth

Gorunner22

Jan 15, 2014

My initial relationship with this dealer was very bad, but after going to dealer and test driving a car of interest and informing Tom of my bad experience, he responded professionally and assisted me in the purchase process. I still paid more than I wanted, but I needed a car and was not interested in getting into a long negotiation process. Tom did a good job and overall experience was good.

tlyonsjr

Dec 13, 2013

Altough I did not buy a vehicle, i wish to tell you that Matt bent over backwards to help a guy from Cape Cod attempt to buy A car.His professionalism, courtesy, and help was appreciated by me.When I return to Sarasota I will certainly look Matt up if I wish to buy a car.I have used this dealership for service over the years and have always been satisfied. Tim Lyons Dennis MA

pseaver

Nov 7, 2013

Steve made my purchase/trade process very easy. He listened closely to our needs in a recent model used car and presented choices which matched perfectly. He explained all the new features patiently. I am confident in his research for us and am very pleased with the purchase. Accommodating friendly while respecting our wishes and inputs at all times. Professional and responsible. Thanks

sckkey

Oct 24, 2013

Always very friendly and knowledgable...gives good deals...makes suggestions that make sense...very quick response to problems...quality vehicles...remember their customers personal likes and dislikes

bonnie5643

Oct 22, 2013

Dana knew his product, great personality, followed up when needed, would definitely go back to him when needing a new auto to lease or buy.

upndn3

Oct 10, 2013

We moved to Florida a year ago and started bring our car to Ed Howard Lincoln for service. Everyone has been friendly and completely professional. Lenore explains everything that they do to the car and always follows up with a phone call to make sure we were satisfied with our service and if there else she can do for us. Steve Fine also stops by the waiting room to make sure every thing is going okay with our service and if we need anything.We were traveling on I-75 coming back from Miami when we hit a 5 gal. bucket of paint sitting in the road. The bucket was stuck under car which we managed to remove. We took the car to Ed Howard so see if we had any damage under the car and Steve and Lenore immediately took the car back and put it up on the rack and made sure a thorough inspection was performed.. Lucky for us all was well .

renalds

Oct 8, 2013

Being a walk-in new customer at Mazda, I am writing to tell you the great experience I had at your dealership in Sarasota. Buying a car as a woman can be a difficult task due to the male chauvenism that we can encounter. None of which I found at this dealership. Everyone was very accommodating, professional, kind and staff always went the extra mile to satisfy the customer. I was veryimpressed with your staff's knowledge to make the process of buying a car a smooth operation- from sales to the closing! A very nice touch: Adam continually checked in on us to answer questions, made sure we did not need anything and made sure the staff was on task. Kiddos to Adam!! I returned to check a indicator light problem and was given the same professional, informative and kind service from the manager to the service man. "I will spread the word about Ed Howard Mazda dealership !!" Thanks to all the staff. I am sure I missed a few names.Dayle K. Renalds

Rain1993

Oct 5, 2013

Dana Sochacki was extremely knowledgeable, professional and provided me with exceptionalcustomer service. I would definitely recommend Dana to anyone interested in purchasing acar. He definitely goes above and beyond in providing excellent customer satisfaction.

N533RB

Sep 26, 2013

We were interested in updating our vechicle and stopped at Ed Howard to see a preowned MKZ. We were introduced to Jim Halas and were treated extreamly well. He spent a great deal of time explaining the various features of the MKZ and made sure all our questios were addressed. I would reccommed Ed Howard and especially Jim Halas. We had a few special requests and Jims answer was "no problem". He certainly had a can do attitude and made sure we were completely satisfied. We look forward to our future relationship with Ed Howard and especially Jim Halas.

MMS312

Sep 18, 2013

We recently purchased a 2013 Lincoln MKX from Ed Howard Lincoln. Jim Halas was the Lincoln Brand Champion (sales representative) who was very instrumental in our decision to purchase the car. We were very pleased with the service we had received once before from Jim and were happy to work with him when we decided to purchase a new MKX.My husband test drove at least 5 other cross-over vehicles and I test-drove the Lincoln and the Cadillac SRX. I preferred the Lincoln MKX. When Jim first introduced the 2013 MKX to us he carefully explained the physical exterior differences between our 2010 Lincoln MKX and the 2013 MKX. It was refreshing to see Jims excited attitude about the new look of the 2013 MKX. When we got into the car and before we left the parking lot to test drive the car, Jim made sure we understood all the functions necessary for safety. He pointed out the upgrades and significant changes in the interior of the 2013 MKX from our 2010 MKX. He also patiently answered our questions while we were driving. When we returned to the dealership, Jim carefully explained the Navigation-Entertainment-Telephone system in the car and again answered all our questions. Jim knows the vehicle thoroughly and is able to clearly explain the workings of the vehicle to a non-techy person. He doesnt need to bad mouth other cross-over vehicles in order to sell the Lincoln. He obviously believes in the quality of Lincoln vehicles and conveys his confidence in the company which is encouraging to a prospective buyer. Jim has a beautiful smile, engaging personality, and seems to have a genuine desire to do the most he can to satisfy his customer and his dealership and bring the two together in a happy relationship. We would certainly work with Jim again to buy another vehicle from Lincoln. We will also recommend Jim to our friends and acquaintances who may be ready to purchase a car. He is an asset to the dealership.

garyanddorilyn

Sep 14, 2013

We were ready to pay the listed price, $23,450 for a "Certified Pre-Owned" 2010 MKX listed on http://EdHowardLincoln.net/. I found this car by doing a search on the site for "Certified Pre-Owned" because I wanted to purchase a car that came with that type of guarantee and quality assurances. On the listing for this specific car, it states that the car is "Certified Pre-Owned," it has the logo for Lincoln Certified Pre-Owned, and it has a video explaining what Certified Pre-Owned means.When we called to inquire about the total cost including tax and dealer fees for this vehicle, we were told that the price for the car "Certified Pre-Owned" is actually $1,000 more than the price advertised on their web site. It was explained to me that the price listed is only if we take the care WITHOUT the certification, even the "Certified Pre-Owned" is mentioned on this specific vehicle's listing in THREE different places. There is no disclaimer on the web site explaining the discrepancy between the actual price and the listed price if you want to buy the car as advertised, "Certified Pre-Owned."Clearly fraudulent advertising. Even if the price was a mistake, it should have been honored.http://edhowardlincoln.net/Sarasota/For-Sale/Used/Lincoln/MKX/2010-FWD-4dr-Gray-Car/20249358/

clcourt2014

Aug 18, 2013

My experience with Ed Howard Lincoln was nothing short of excellent. My salesman, Jim Halas, answered my questions, ALWAYS got back to me when he said he would, kept me well informed as to the delivery of my new car, and when he didn't have an answer to a questions-he said so and didn't make up something-instead he found out and got right back to me. The whole process was a pleasure. From Jim Halas to manager Mike Hillman to going through the final paperwork with Jim Roberson I would highly recommend to anyone considering the purchase of a Lincoln to this dealership. . . . and I love my new 2014 Lincoln MKZ Hybrid !!

Karenkraus

Aug 2, 2013

Very helpful and friendly as I am new in town. They all went above and beyond in my two service calls to them. Thank you!

mikez42

Jun 21, 2013

I HAVE PURCHASED AND/OR LEASED NUMEROUS VEHICLES FROM ED HOWARD LINCOLN IN SARASOTA AND HAVE ALWAYS HAD A GREAT EXPERIENCE IN THE PROCESS. WHEN I VISIT THEIR SERVICE DEPARTMENT HEADED BY MR.STEVE FINE WHO RUNS A GREAT SERVICE AREA I HAVE TO SAY THEY SURE KNOW HOW TO TREAT THEIR CUSTOMERS AND SERVICE YOUR CAR.MR.MIKE HILLMAN THE GENERAL SALES MANAGER HAS ALWAYS MADE MY BUYING/LEASE EXPERIENCE GREAT AND THAT IS WHY I CONTINUE TO GO BACK AND WOULD RECOMMEND ED HOWARD LINCOLN TO MY FAMILY AND FRIENDS.LAST BUT CERTAINLY NOT LEAST IS MR.TED LONG IN SALES WHO HAS ALWAYS BEEN FRIENDLY AND PROFESSIONAL IN EVERY WAY...........................MIKE Z

smandarino

Jun 12, 2013

I was at Ed Howard for my regular mileage check, which was done in a timely way. I was on my way home when there was a large object on I-75 and I had a blowout. After AAA changed to my spare, I called Lenore in Service and she informed me that she had a tire in stock. I returned and they put on the new tire, checked my alignment and the underside of my car...all at a very reasonable price. I was planning on making a 600+ mile road trip in a few days (a woman driving alone). I talked to Lenore about it. She had checked all my tires and we decided that I would return and have two more new tires installed before my trip. I trust her and the whole dealership explicitly and will always have all my work done there. Their prices are competitive and they are very accommodating.

trudyandterry

Jun 2, 2013

Jim Halas was our salesman and he was extremely friendly and had a sound, in-depth knowledge of the new Lincoln MKZ and it's features. This was a new model with new technology and we had many questions that Jim handled easily. We first arrived at the Ed Howard dealership after leaving another local Lincoln dealership where we were very dissatisfied with the reception we received when we were inquiring about the new MKZ that was about to arrive on dealer lots. We had a lot of trouble with late delivery (ordered Nov 22nd, delivered April 15th), which was very frustrating to us, but that was the fault of the manufacturer and not the dealership. As it turned out we were compensated generously by Ford for this situation.On final closing at delivery we were treated very well by the financial manager Jim Robinson. He was very knowledgeable and helped us cut through a lot of problems that were happening in transferring of monies from our financial lender. We were having the car registered in Michigan but the financing was being done in Florida and Jim Robinson contacted our financial institution to iron out the wrinkles. He and the dealership allowed and arranged for us to take the car to Michigan for registration and then return the necessary paperwork by mail, so they could apply for funds from the lender. We were owed refund and incentives monies from Ford that they flowed through to us promptly by mail. Overall, a well coordinated effort.

jeanne2316

May 23, 2013

I purchased my new Linclon from Steve Braver. He was very helpful with the purshase and spent a lot of time going over the new system with me. I would highly recomment working with him if you would like a car.

Johnspartan

May 16, 2013

I highly recommend Jim Halas at Ed Howard Lincoln. I've never had a better, stress free experience, while buying a vehicle. There is no doubt I will be back to buy another car from Jim this fall.

Skylark1966

May 14, 2013

As I was recently in the market for a new car, I had visited multiple luxury car dealerships in the area. I have never thought about owning a Lincoln, but wanted to see what Lincoln had to offer. Our Sales Specialist was Jim Halas. He was not only very professional , but very knowledgeable about what he was selling as well as other competitive brands we were looking at. He also gave us comparisons for all the cars that we looked at and showed us how they stacked up against Lincoln. Jim's customer service is outstanding. Jim made out car buying experience very easy, and comfortable. He never once pressured us or tried to rush us out the door. I would highly recommend him and this dealership to our friends and family.

elitob

May 12, 2013

Can only say that we had a most friendly , knowlegable and likable salesman in Jim Halas .He was patient , understanding ,helpful and just an overall nice guy , and made our experience most enjoyable !! .Illustrated by him coming in to the office even on his day off , spending much time and effort ensuring we were most happy customers ..We recommend him highly , and without reservation.. Dr.and Mrs Tobias .

MMS312

May 6, 2013

On 5/2/13 I stopped in the dealership to ask for help learning to operate the GPS in my car. My salesman, Ted Long, was not working that evening. Jim Halas immediately stepped forward and explained that he was helping another client at that time. He said if I could return the next day Ted Long would be there and if Ted was not available, he would help me. No one else was available. I thanked Jim and left. I returned the next evening. Jim did just as he promised. He came out to my car, sat with me and clearly explained the GPS system to me. He set some addresses in it and made sure I understood how to do it by letting me set some addresses. He also connected my phone to the car. He did not hurry me and treated me as if I was the most important client he had that day. Jim told me not to hesitate to call him or come back in if I had any additional questions. He clearly understands the technical aspects of the car but did not make me feel incompetent as he explained them to me. That is a quality of a good teacher. I highly recommend Jim to anyone visiting Ed Howard and I hope Ed Howard realizes the value of Jim Halas. Thanks again, Jim!

DHETZEL

Apr 24, 2013

WE HAD A VERY POSITIVE EXPERIENCE WITH THIS DEALERSHIP AS WE SEARCHED FOR A NEW CAR. OUR SALES REP WAS JIM HALAS WHO WAS VERY KNOWLEDGEABLE OF THE LINCOLN MKZ AND IT WAS HIS PROFESSIONALISM THAT INFLUENCED US TO PURCHASE THE LINCOLN.

homestead917

Apr 23, 2013

Lanora greeted us early in the morning with a smile and went a step further by agreeing to complete our request for the service department to complete a software update that we were not sure of completing on our computer ourselves. She also asked us if we would like our vehicle washed as a complimentary service. She is also pleasant when we phone for our service appointment and does not rush us off the phone.Our salesperson Jim Halas was great at the time of delivery when we purchased our vehicle, went over every aspect of the vehicle and set up our phone on the SYNC system for us. We have stopped into the dealership several times and he has always answered questions and not rushed us out the door. We have always met with a smile by Jim Robinson and he took care of our financial needs and was a great help.Thank you - Ed Howard Lincoln

rws9918

Apr 23, 2013

Lanora Rambeau and Steve Fine are excellent people to deal with. They both know the business and are honest and to the point so that there is no misunderstandings. It is a pleasure doing business with them, they just can't do enough for their customers. I see it over and over with the way they operate. Never heard of one complaint in service pertaining to either of them. I call make an appointment and tell Lanora that I want to bring my vehicle in and what time. I pull it in and am greeted by my name and am welcomed. She writes up the order and off I go. She thenlets me know when it is done and goes over the details. Off I go. Mr Fine checks sporadically to make sure all is going well.

klandeau

Apr 22, 2013

Making appointment was easy, Very friendly staff and helpful, did not ry to sell me anything I did't need, service manager also spoke with me to ensure satisfaction and looked up lost security code for keyless entry, explained the processes, was very helpful. Also had hot tea in waiting area which also had coffee and bottled water. Had visited the showroom in the past and enjoyed the hassel free attitude with salesperson. Overall a great place to do bussiness

Kendominie

Apr 22, 2013

Mr.Braver and Mr.Robinson were very cordial and professional. Mr.Braver accomodated me in getting my rental vehicle back to the rental agency with very little inconvenience to me.

senojtterb

Apr 19, 2013

Bought my 2009 Mercury Mariner Premier new from Ed Howard thinking I would be getting an excellent vehicle. However, at 7,000 miles, I had to have my vehicle brought in for service only to discover I needed to have my transmission entirely replaced. They informed me that the Mariner was known for having transmission issues, and you would assume they would be prepared for someone to be bringing one in. However, it took me over 2 weeks to simply have the new transmission installed. From then on, the nightmare simply got worse and worse. Approximately ever 2-3 months through the present I have had to have it in to get serviced. I have two more payments to make until the vehicle is paid off, and never before have I regretted purchasing a vehicle like I have with this. The worst part to me, was that every time after warranty that I brought the vehicle in to be serviced, I was treated like helping me was the last thing that Steve was interested in doing. The only good employee there that I dealt with was Lenora and she was the only bright spot of this entire service department. I ended up resorting to bringing my vehicle to Matthews Currie Ford in Venice to get my issues looked at and they were far, far, far more helpful and knowledgeable. And after all of this, all of the issues I kept having with my Mariner, Ford informed me that Ed Howard Lincoln-Mercury had actually managed to install part of the transmission BACKWARDS, causing my transmission to repeatedly overheat and essentially ruining all of the internal components, and all of the payment for the service is now my problem thanks to the multitude of mistakes made by the Ed Howard staff. I have never felt so ripped off and disappointed with a business in my life, and anyone whom I know cant believe all of the hassle that I had to go through to even get Ed Howard to merely look at the vehicle without charging me an arm and a leg. The worst of the people working there is Steve Braver, and he is far less "brave" than his name implied, his name should really be Steve Care-Less or Steve Do-No-Work. One time when I went in and was upset with how the vehicle had not been fixed for what I had brought it in for previously, and the vehicle broke down in the middle of Beneva Road leaving me stranded, he told me to "relax" and that it was "not his problem", and that I had no reason to be upset. He then proceeded to say he was going to look into the problem and would get back to me. Two days later, the problem was "fixed" and I paid full cost, and was sent on my way, and surprise surprise, not two weeks later my car broke down again for the 3rd time and had to be brought back, and still was never fixed until I took it to Matthews Currie and they could not believe the mess up of work that had been done on the car, and how now, the transmission was essentially ruined. Never ever ever should you take your car to this place, the one good employee cannot compare to all of the headaches and poor work that were performed there, and the customer service was literally as poor as it gets, and that is the only reason I actually took the time to write this whole review, because I have never taken the time to actually give a place a bad review ever before in my life. Please reconsider if you are considering doing ANY business with this dealership, trust me, within 6 months, you will be kicking yourself and wishing you had paid attention to this review.

denbeck2

Apr 18, 2013

ed howard is a small friendly dealership, from the first time you pull onto the lot there is always someone to greet you, service moto is the customer needs come first, sales team is great and they know the product, they dont try to sell you anything on the lot, they sell you something that fit your needs, i would say to the people looking for a car stop in and see them, THE COFFEE IS FREE. Denny Kedzierski sarasota fl

lbrodkorb

Apr 11, 2013

We had a very lengthly trip upcoming in the near future and we were concerned with the our automobiles condition. Our concerns were addressed with professionalism and courtesy. We were given several options as to what we could do, and we felt that we selected the correct options. All of our visits to this dealership have ,in the past, been very satisfactory, hence the "great" rateing.

DRG 1950

May 18, 2012

Best I have ever found!!!!!They did the job right the first time and were very helpfull. NOT LIKE THE OTHER AMERICAN LUX CAR DEALER CLOSE BY> I'm glad I traded my CADDY for a GREAT MKZ

brnxbmr

Aug 12, 2011

This dealer screwed me over. I wasn't provided with the "official" ford checklist on a certified pre-owned car that I purchased. Turns out they had a very good reason to be less than forthcoming with checklist as the car was previously in an accident. This would have been documented on the official Ford form and wasn't disclosed. Shame on Ed Howard.I would NOT recommend this dealer and personally I am a little disturbed that Ford would consider certifying a car that has been in an accident with a Certified Pre-Owned designation.

RAULERR

Aug 7, 2011

Went to this dealership because of the big selection of MKX's on their website - trading in a 2010 MKZ. Spent 30 minutes looking at cars on the lot and even went inside to use the restroom. Had to ask a salesman where the restrooms were and he nor the salesman that walked past us on the lot with his lunch nor anyone else asked if we needed help or if we had any questions. Left this dealership and went to another dealership the following weekend and purchased a $50,000 2011 Lincoln MKX.

mlbmj

Sep 5, 2009

After being treated very poorly at another local Lincoln Mercury dealership, I was very aprehensive about trying another. Fortunately, I went to Ed Howard is Sarasota and met Mike Hillman the Sales Manager who worked with Ted Long my salesman. They were both very easy to work with and were able to give me a better deal than I thought because of where I was retired from. Buying a new car on my own, I would like to compliment how they treated me from the moment I came in the door to when I drove my new car home. It is nice to see that there are still good people out there.

zsomborv

Jul 17, 2009

Well much to my astonishment I got a call yesterday from the dealership's gen. manager who told me that he and Ed Howard discussed the situation. He apologized about the incident and then honored the agreement to the last letter. I picked up the vehicle last night as agreed upon. I am very surprised and very happy that they honored the agreement.Zsombor V.

zsomborv

Jul 13, 2009

I signed the paperwork for the deal, the financning manager realized he misread the mileage and handed me my money back (all of it in cash after I signed a contract) and told me he was no going to honor it. I HAVE NEVER BEEN TREATED LIKE THIS IN MY ENTIRE LIFE AND I WILL NEVER SET FOOT ON THEIR PROPERTY AGAIN. I hired a lawyer to let them deal with their crap.

pbmgreenfield

Mar 8, 2008

After Vince Butera, the service manager, totaled my Navigator while joy riding in a rented mustang inside the service building, I was threatened, told that if I caused trouble I would be blackballed at 15,000 Ford/Lincoln dealership worldwide, I was lied to, and after four weeks of fighting an uphill battle with unresponsive people, I was sold a sub-standard replacement vehicle and basically told to get lost. The management personnel was despicable and treated me with the utmost disdain, Ed Howard never had the courage, the courtesy or the social grace of even sending me an apology. All I wanted was for them to make it right.This is the worst dealership with which I ever dealt.

dave315

Nov 15, 2005

Brough in vehicle for oil change and tire rotation and wheel balancing. Balancing was never done even though charged for as old weights were never replaced. Took vehicle back only to have tech scratch rims and advised service manager who has been there over 30 years and did nothing, Would never bring vehicle back again. Also you cannot contact Ed Howard to discuss this and a few other things. Guess hes to big to take the call or he must be busy writing that sports article that goes in his advertisements. No time for the customer.