Used Cars for Sale at Ed Martin Acura in Indianapolis, IN

Fredy

May 29, 2014

Took my car for a recall notice. The service was attentive and respectful.

Robert Trimpl

May 29, 2014

Did a great job as always. That is why I have purchased or leased 8 Acura's from Ed Martin. Robert Trimpl

Mary Lou Stanley, Indianapolis

May 26, 2014

As always Jolene was a pleasure to do business with.Loaner was ready and car wash, etc. very good.M.L. Stanley

Mark E Hodson

May 26, 2014

Overall the quality of my experience was excellent. What I was slightly less than overwhelmed by was the answers I got to specific questions that I had about the "service schedule" for my new 2014 Acura RLX. I asked what it was and the answer was " the car will tell you". When I asked how the car will know it needs service, I expected to learn what the mechanics and sensing technology was behind the...eg...oil translucence, density, or conductivity (metal). What I heard was "I really do not know. Dont worry about it, the car will tell you." I asked where can I go to get more information and was told, he did not know that either. I did not want to be a "pain" on my first visit, so I let it go but I still have these questions and would still like some more in depth answers....please. I am an engineer I admit so please do not be afraid to tell me how my new car works.....please! I am happy to come to Ed Martin, for a cup of coffee with your maintenance manager or other personnel that could share SOME insights with me.

Anonymous

May 14, 2014

Performed as projected, with loaner car provided.

James herridge

May 3, 2014

Iris always a great experiences

cjb

Apr 29, 2014

The service at this dealership is and has always been the best. Cost for the work is discussed up front, work completed in a professional manner, and the customer service team is top notch. I purchase Acuras because of the quality of the car but I keep coming back to this particular dealership because of their service department. I took the car in for routine service not a repair.

Joy Jeffras

Apr 29, 2014

My car was done when promised, washed, check out process efficient.

MDX owner

Apr 28, 2014

didn't get the care washed in time for promised pick up time. they did give us a car wash complimentary ticket to get it washed locally.other than that glitch, service was perfect. Joe does a super job in service area.

Linda Greene

Apr 23, 2014

I thought I had a defective window in the passenger side of my RDX. After cleaning it multiple times, we decided to have it checked out. A young man by the name of Pat ( I apologize, I can't remember his last name), in service tackled it with a razor blade, and that was all it took. Thanks to him for that. Linda Greene

Kenneth E. Price

Apr 2, 2014

I had bought a 2001 Nissan in 2001from Ed Martin Nissan and the service dept was great. Now I can say that the Acura Dealership Service Dept was great.

Mark L

Feb 15, 2014

Ed Martin has been servicing my 2000RL for 10 yrs. I wouldn't let anyone else touch it. Nolan (who's moved on to Anderson) and Jolene for the last 4 years are the BEST. Have only ever had one bad experience -- and I'm pretty sure that service tech was "excused" from employoment. EM took full responsibility and more than made it right with me. Do you have any idea how rare it is in this business to have that kind of honesty!! It's a mouthful for the poor girls who answer the phone, but EM really is the only name I need to know in car care.

JANET

Feb 7, 2014

My 1999 RL with 206K Miles is still running well. Recently had new Tires and Oil Change. I am so thankful the Service Technician's do complimentary checks as well. The staff are always nice and professional.

Beth H

Jan 31, 2014

I recently took my new-to-me Honda to Ed Martin Acura for a "check-up". The service staff was really friendly and took the time to explain why my concerns were due to cold weather more than anything faulty with the car. They were patient and made sure my concerns were answered. The whole process was the most pleasant I've ever had with a car dealership. I'll definitely be back.

Matthew R.

Jan 25, 2014

I had been a long time Ed Martin Acura customer, having leased several vehicles from them in the past. When I decided to buy a car I, of course, went to Ed Martin because they had always been good to me. This has turned into an absolute nightmare. I ended up purchasing a used 2008 BMW which broke down within 48 hours of bringing it home and driving it. Since then, over the past 10 months I have taken it in for repairs 6 times. I learned that they had put the wrong tires on the car, or at least did not check to make sure the correct tires were there before selling it to me. The possible damage this has caused is yet to be seen. The front tire had a bulge and one of the rims ended up bent. $1,200 in new tires later, over $2,500 in additional repairs for broken sensors, faulty fuel injector, brand new battery and fixed rims I am left with a vehicle that I don't even feel safe driving anymore. Of course, I thought I was getting a decent deal at the time, but after seeing all of this, it's clear that this car was probably worth $8-10,000 less than what I paid. I brought this to their attention several months ago and their solution was to trade it in and give me a lease for $100 more than what I'm paying now. So much for customer loyalty. At the end of the day, they are all about the money. Sincerely, Cheated & Going Broke.

tom

Jan 23, 2014

Very cordial and efficient staff from the receptionist to the service manager. We have owned 4 Acuras and never have had to return a car because of something not done right.

Ed Martin Fan!

Dec 27, 2013

I have been an Acura owner since 2005! I have been taking my car here for years until I moved to Charlotte. I only deal with Jolene!!! I have been in Charlotte for two years and cannot find a place there I trust to work on my car. I have taken it to The dealerships in Columbia, Charlotte and Johnson City. Only to call and check pricing and suggested repairs with Jolene. She knows I can't bring my car in because I no longer live in Indy. I have spoken to her at least 5 times on the phone over the last two years about advice on the car. I was so disappointed with dealerships in the Carolina's I drove 10 hours here for Christmas to have it serviced at Ed Martin! My car has over 200,000 miles on it and only needed a few small repairs. They quoted $266 when Columbia quoted $2,500 for parts I repaired this year! If you have any question about taking your car to this dealership.... Deal with Jolene. She will tell you what you need to know. Hey, if I drove 10 hours by myself just to take it to her you know it's worth it!!!!!

Robert

Nov 25, 2013

The most talented cast of professionals and the best buying experience I have ever had. They made the entire transaction effortless. You felt like part of the family.

Harry

Nov 25, 2013

Service is always prompt and friendly. I never feel like the customer service reps are looking for unnecessary things to fix on my car like some car dealerships do. I always feel like I get good value for my money.

Paul

Nov 24, 2013

Bernie Butler has always been a true professional with every car we buy from him. This is our 5th or 6th vehicle purchased at Ed Martin Acura and I really never look anywhere else.

Francoise

Nov 10, 2013

Everyone was so nice! Always making sure we were comfortable, offering us refreshments, and just chatting with us even if they weren't our salesman. John was not what you picture when you think of a traditional car salesman which made for a great experience. He was very laid back, low pressure, and answered all of our questions thoroughly. Other dealerships didn't give us the time of day. John met with us a total of 4 times before we drove off in our new car. Great experience! Dan the finance guy was also very nice and accommodating as well!

Sean

Nov 1, 2013

Jolene Higgins is the reason that I will buy all of my cars from Ed Martin. She has put up with a lot of my questions and concerns and never fails to amaze me with her professionalism, courtesy and over all pleasant attitude.

Theresa

Oct 24, 2013

Only needed work is suggested. They inspect everything and fill all fluids. It's nice to get the car back all clean! The staff is always friendly and helpful.

Oliver

Oct 16, 2013

Alway courteous and professional staff. Joline is always a pleasure to deal with. Love the coffee and snack bar. Never worried about the quality of service always satisfied.

Benjamin

Oct 14, 2013

Staff is always great and do not push sales on you. They do a great job educating my wife on up and coming repairs they maybe needed in the near future!

Ian

Oct 6, 2013

Schedule was worked in, and with having an audi purchased with your team has been good to Work with in an un ideal situation for both myself and your team. Service group always pleasant as well.

Mark

Oct 2, 2013

I want to thank the sales manager and the whole team for taking care of the dent repairs. I can barely even tell where the dents used to be, and they are not noticeable at all from any distance.

Almon

Sep 24, 2013

We dealt with our Sales Rep. (Audrey Green) both through email and in person. She was great to work with and was straightforward and consistent in her approach. We really appreciated her demeanor, candor and professionalism.

Cari

Sep 23, 2013

Jolene is AMAZING!!! She always takes GREAT care of me and my vehicle. I never have to worry when I leave my car in her hands! She gives awesome service and knows how important and far great customer service goes!

rmack

Sep 22, 2013

The sales staff were very helpful & extremely knowledgeable regarding their product.

Joseph

Sep 19, 2013

Our salesman, Chris Meeks did an excellent job of explaining all of the features and benefits of the new Acura MDX. His patience and knowledge helped us decide to buy the Acura when we expected to buy the Mercedes.

Randy

Sep 19, 2013

The Management staff and Business Manager were very helpful. This is the first vehicle I have financed in over 7 years and I was grateful for the the terms and conditions of the loan and how aggressive they were.

Charles

Sep 19, 2013

Jesse and Jolene are my favorites! They give you such awesome service. They treat yu like you are the the most important person in the world! Even when you are on the phone!

brian kwitny

Sep 12, 2013

I found the dealership peaceful and pleasant. The restroom was well appointed. The waiting room had coffee and snacks. Karen was a well informed and jolly salesperson who was a pleasure to work with. She was quite helpful about getting questions answered and was just quite nice. My wife bought an Acura RDX yesterday.

M. Terry

Sep 6, 2013

Friendly and professional staff. Quick service to correct the recall issue while I waited.

JohnL

Aug 13, 2013

Efficient, friendly, and professional. Ed Martin Acura is consistently all of those. I've purchased two new vehicles there for two reasons: the product and the excellent dealership.

Nytro

Jul 2, 2013

Go To Randy for the Best Internet deals. Keep your eyes open and you will find an excellent Deal and the Gabe will facilitate an off the lot Deal like you can't believe when you need one. Thank You Randy, Gabe, and Ed Martin Acura for my second new MDX in 5 years. You all are the Best!

Dave S.

Jun 28, 2013

The entire experience was positive. The facility is neat and clean. The service was performed in a timely manner and in less time than I anticipated. I received a clear explanation of what was done to the vehicle. All employees with whom I had contact were friendly. Recommended.

JP

Jun 24, 2013

I was shown CPO and New Car Inventory. I ended up purchasing an RLX. Audrey was fantastic and I would recommend both this dealership as well as the Internet Sales Associate, "Audrey."

Stephanie

Jun 22, 2013

I didn't feel pressured to buy something I didn't want which has been a problem with other dealerships I have visited. I got exactly what I wanted for a fair price and I couldn't be happier !

Juno

May 15, 2013

friendly, attentive, great deal on a used car, really took good care of us! RECOMMENDED.

Mdx lover

May 12, 2013

I felt confident that they wanted to sell me a reliable vehicle. They went above and beyond on the service they did before listing the vehicle. They have high standards and seem to only have cars in excellent condition on their lot. Being a girl I did a lot of research and was intimidated at most other lots. They made me comfortable and didn't try any tricks with me. I paid a little more than I would have at a small lot, but you get what you pay for. I know that My used vehicle has been completely serviced and refurbished to like new!

Cheap Guy

May 9, 2013

Many things were impressive - the call to setup (knowing my name on the call) the appointment, very quick and efficient check in with Jolene, and very good follow up and flexibility in the check out. The loaner is a very nice touch.

JWIndy

Apr 24, 2013

I've worked with Ed Martin Acura on two different occasions in the last 3 years. The only reason they didn't get all of our cars is because we decided to go with Ed Martin Toyota on our last SUV. Service department has always been very strong and friendly. I specifically recommend Audrey their internet salesperson (you can use her for internet or not internet). She is very helpful and although we all know the buying process can sometimes be very long in our eyes, she is very helpful and makes it go as smoot as possible. She knows us every time we walk in for service. Just look for the bubbly blonde buzzing around and that is her. Acura as far as cars speak for themselves. In my opinion best brand out there.

Fairly savvy shopper

Apr 1, 2013

Was thinking of waiting till the 2014 model came out in two weeks, but the deal on the 2013 was too good to pass up. Also, felt that the manager was giving me the runaround on ordering a 2014.

GSW

Feb 28, 2013

The sales person, Audrey Green was a pleasure to deal with, She is helpful, professional, and knowledgeable. We were treated excellently and honestly by all we dealt with. We will recommend this dealership.

Mg8612

Feb 27, 2013

I spoke with Tom Higging not skilled sales person, they sold the car I want it just because this ales guy wasn't able to come with a serious offer and even Thu they reduced price even lower of my offer following day, they sold car 2 days later...... Very disappointing and unsatisfied with the dealer, so bad Acura only have couple of dealer on the city

Happy TSX Buyer

Feb 26, 2013

I hadn't completely made up my mind regarding make or model when I first visited Ed Martin Acura to check out the Acura TSX. I was considering 2 or 3 other vehicles, all from different manufacturers. Burt Rabell, Chad Williams, and Gabe Greene were incredibly helpful and accomodating when showcasing the TSX in comparrison to the other vehicles I was considering. After multiple test-drives over multiple visits, I finally decided to go with the TSX. When I came in on Saturday to complete the purchase, everything was waiting for me and ready to go: the paperwork was prepared, the car was detailed and waiting out front, and the whole process took less than an hour to complete. I got a great price on the car, a great rate on the financing, and it was a great experience overall. I would recommend Ed Martin Acura and the whole Ed Martin Automotive Group to anyone in the market for a new or pre-owned vehicle.

JanetRDX

Feb 26, 2013

I am very familiar with Ed Martin Acura. I purchased my used certified 1999 Acura RL from Ed Martin Acura in 2002. Over the years the customer service has gone from average to excellent in my opinion. I really enjoy seeing many familiar faces like Joline, Nancy Cline, Dave and Ike. I still own my RL and I truly believe it runs well to this day because I've always (everything) had it serviced at Ed Martin. My RL has 199,566 miles. In the fall of 2012, I purchased my 2013 RDX and was extremely satisfiied with my Sales Associate, Karen Collis. She was not pushy and allowed me plenty of time to decide. My RDX is wonderful and I was so pleased to see a recent commerical on television that the RDX has better resale values than some other comparable SUV's. I especially enjoy the smooth ride, the statelite radio are my favorites:). Thanks again.

Indiana Dave

Feb 25, 2013

The staff in Sales as well as Service at Ed Martin, have always treated me with professional dealings, and on-time service. Never a problem, just good folks.

RitaRose

Feb 25, 2013

Didn't buy an Acura but found a good deal on a used Honda CR-V on the Internet with such low mileage I thought it was a typo. After inquiring by email, Audrey Green called within 20 minutes and said the mileage was right, and set up a time for me to drive the SUV. Came back the next day for the purchase after the dealership shopped around to find me the best interest rate. Audrey was friendly, knowledgable and easy to work with. I got a good deal and a decent trade-in for my 2004 Camry. Only thing I wasn't happy about was the woman who advised me on extended warranties -- can't remember her name -- who was very pushy about wanting me to purchase insurance. I told her I wasn't interested and she made an inappropriate remark about my choice of not getting GAP insurance. Otherwise, a pleasant transaction for a woman who usually finds the car buying process intimidating.

Jerry H.

Feb 25, 2013

I travel 150 miles to buy from my favorite Acura Dealer. Recently purchased my 7th Acura from Ed Martin. Quality customer service is the constant experience I have enjoyed with management, sales and service personnel since 1989. Consistently the lowest sales pricing, and always fair on trade-in valuation. Simply the best!!

play-in-the-dirt

Feb 25, 2013

I have purchased my second vehicle because of the vehicle itself and the overall experience with this dealership--and I am over 2 hrs away! It's such a relief to not feel pressured by the salesmen, and I feel so important and pampered at the dealership. They go out of their way to accommodate. When our vehicle was coming off of its lease, my husband was laid up on crutches and in pain. They were even going to deliver the car to us, 2 hrs away! But I ended up being up there anyway, so it worked out. They made the process so easy, with most of it conducted online and by mail for our convenience, and also coincided meeting with us when we had our doctor's appts in Indy. I've had no major issues with my vehicles at all and basically go once a year for an oil change. And I really appreciate the use of a loaner vehicle; although their service is very timely. We've dealt with a lot of very nice dealerships, but this one is what I'd call superior.

ltittle

Feb 6, 2013

My experience with this dealership was very positive. In an attempt to locate a hard to find vehicle out of state, Audrey went above and beyond to help me find what I was looking for.

Tami H.

Jan 19, 2013

I am writing a review of the experience I have had thus far with Ed Martin Acura. I found a vehicle I was interested in and was contacted by Audrey, their Internet sales rep. She emailed me back and had called me the next morning. We went and drove the car I was interested and two others. I was like a kid in a candy store. she was not pushy, she was knowledgable and she was fun. I did not feel pressured or judged, and I actually ENJOYED being there. She explained everything very clearly to us. I will not know about financing until Monday. If I do proceed with the purchase, they will deliver the car to me (2.5 hours north). So I am selecting "no" at the bottom because I have not officially signed the papers yet. But I will recommend this dealership based on my experience.

Smart shopper

Nov 18, 2012

I got a good deal in a MDX. The staff was never pushy and provided trust Only issue is that the front heated seat did not work and they did not ordered the part before my second visit to the dealer ( I live 1 hour away)

Rixtur

Oct 21, 2012

I was VERY pleased with my first experience buying a car from Ed Martin Acura. I have shopped other Ed Martin dealerships before, but have never owned an Acura before today. Randy Stahl took care of the price negotiation via email in advance of my visit (as I'd requested) and was very attentive and helpful when I arrived at the dealership; definitely no sales pressure from him while we checked the car features (at length!) and asked lots of questions. Bob, the business manager, had us in & out of the paperwork process quicker than any other car buying experience in my memory; he was super-nice and did not press us regarding the add-on warranties, etc. Overall, it was a smooth process and we got the price we wanted! (Contrast that with Hubler Acura, located near our house -- they told us their price would be "roughly MSRP" on our selected car because the model was new, and they wouldn't even give us a definite quote or valuation on our trade-in; instead said we should come back on another day. We finalized a deal with Ed Martin hours later.)

rfenton

Oct 20, 2012

I was VERY pleased with my first experience buying a car from Ed Martin Acura. Randy Stahl took care of the price negotiation via email in advance of my visit (as I'd requested) and was very attentive and helpful when I arrived at the dealership; definitely no sales pressure from him while we checked the car features (at length!) and asked lots of questions. Bob, the business manager, had us in & out of the paperwork process quicker than any other car buying experience in my memory; he was super-nice and did not press us regarding the add-on warranties, etc.Overall, it was a smooth process and we got the price we wanted! They honored their good quote and there was no hassle at all. (Contrast that with Hubler Acura, located near our house -- they told us their price would be "roughly MSRP" on our selected car because the model was new, and they wouldn't even give us a definite quote or valuation on our trade-in; instead said we should come back on another day. We finalized a deal with Ed Martin hours later.)

Upgrade to Luxury

Aug 4, 2012

I had a positive experience at this dealership. I test drove several new cars. I am shopping for a new Luxury sedan. I felt the dealer did not want to come down on the price of the Acura TL. A business associate had purchased his new RL there and said he got a better deal. Perhaps a woman shopping alone is not seen as a serious shopper. I have not made my purchase yet.

car enthusist

Jun 15, 2012

i went in to look at buying a SUV and the person i was dealing with didn't really seem to care about me liking the car. he was a little arrogant and was pressuring me into buying the car before i even returned it from the 24 hour test. also they say they have to pull your credit just for taking a used car for a 24 hour test. the car was great but the service left a sour tase in my mouth and i am surely not going to go back to them unless they start caring about the customer. when i brought the car back and said i will need to think about it, i didn't even get a "i understand" or "we look forward to hearing from you" and when i gave the keys back, there wasn't even a thank you for considering us. not a professional place.

Ibuycars

May 18, 2012

Ed Martin Acura treated my wife and I so well we bought 2 new 2013 RDX 's. Bert Rabell is very patient. He took the time to discuss all the features of our new cars. The General Manager, Gabe, worked out a great value. I will buy from Ed Martin again!

Auto Junkie

May 17, 2012

Another Acura purchase from Ed Martin Acura that I am completely satisfied with again. The new RDX is an outstanding vehicle so far. Will know better after a road trip.

CardsJJH24

Dec 30, 2011

Best car buying experience ever. I picked Ed Martin because they offered us the best price on a brand new Acura MDX within a 300 mile radius of Louisville, KY, and their offer was significantly better than the next best offer elsewhere. Then I was blown away by the level of customer service we received from Randy Stahl, their internet sales manager. He helped us at every step along the way, and went above and beyond in my opinion. We will not hesitate to go back.