Used Cars for Sale at Ed Napleton's Kia of Elmhurst in Elmhurst, IL

Ford2011

Oct 20, 2016

Worst dealer anybody can walk into. Prices are higher than msrp salesmans are complete trash. Ripped me off my car that A bought had it for a bout 5 days and transmission slipped when they told me the car was running great. Vasko the salesman is a complete idiot piece of xxxx.

Loriann42

Oct 17, 2016

-Calls and meeting with Vince-covered facts and figures quickly-found car I was looking for with specific features -brought in Mgt. Team to help make numbers work.

Ebecerra888

Oct 14, 2016

Vince Balachia was our salesman. He was very friendly and had a great sense of humor. He did not pressured us to buy which we liked. We were very satisfied with their purchase.

Dana89

Oct 3, 2016

My husband and I spent almost 4 hours being messed around on price and apr. First we were told that the sticker price on the car we wanted was not actually the price, but depended on us qualifying for all sorts of programs, like prior military service, to qualify. At the end of the day the apr we were offered was cut from 14% to 4%, but not until after we were verbally attached by the "finance manager." We left at that point and were chased down by the sales guy in what I could only describe as a good cop/bad cop routine. If you are prepared to be made to sit for hours, degraded and lied to, and hassled half to death, then Napleton Elmhurst is your place. We will never go back to this circus establishment again. By the way, the sales person told us we'd have free car washes and other benefits included with our contract and that was a lie. Worst experience EVER!!!

Moose - Carol Stream

Oct 3, 2016

Theo was an excellent sales person. Very professional and knowledgeable thru the whole process. Explained my different options and made my decision easy.

Dianna s

Sep 30, 2016

This is the best dealership I have been to for customer service! My salesman Moe was so polite. He helped me with every question, problem, or concern I had with my car. Not only do I recommend Kia Elmhurst but also want to thank them so much for the wonderful hassle free experience!!!

Joe elli

Sep 30, 2016

I came in to buy a car and Ferris syriani helped me find the best car that suits me I'm very happy with what he offered me and I'm very satisfied thank you very much I will defently recommend anyone to ask for Ferris he knows exactly what he's talking about.

Taher96

Sep 30, 2016

This dealership is different than the others AT napleton Kia they treat you like family they Make sure your happy i love My new 2017 Kia sportage delt With ferris and he was so easy to work With thank you guys

akosmajac1

Sep 29, 2016

Hi, my name is Aleksander Kosmajac. I bought a brand NEW Kia car from Ed Napleton's Kia of Elmhurst and the prices and quality of the cars were amazing! All of the employees were VERY polite and did not take long to receive my car. Moe Abdalla helped me pick out a great quality car and gave me great prices for it ! I reccommened this dealership and I would rate it a 10/10 ! Thank you for the great service !- Aleksandar Kosmajac

SteveB

Sep 29, 2016

Went in just to look at the Kia Soul because I saw that car in my neighbor's driveway and it drew my attention. I got greeted, explained, and a test drive by a guy named Pawel. I was very well helped and left with the Soul happily. Definitely ask for Pawel.

Ashley Cruz

Sep 17, 2016

Had a great experience working with Vince & Rick. I originally went in for a Kia Sportage and had the opportunity to test drive the sportage and the soul. Ended up leasing a soul which we're happy with

Audi Guy

Sep 13, 2016

Vince worked very hard on my behalf to get me my price. Not an easy position to be in but he didn't take no for an answer.

Tiffany Cole

Sep 9, 2016

Nice, clean, knowledgeable, Nice, clean, knowledgeable

Smile

Sep 7, 2016

My family and I been buying cars or trucks from your dealership for years and it's a warm feeling dealing with Vince Balachia he always taking that extra step get the us that fair price.

DG7414

Sep 3, 2016

Perfect on every level, no complaints no issues and most importantly NO LIES. Jeremy was great. Customer service was private and very respectful. Thanks Ed Napleton

simadispc

Sep 1, 2016

Excellent place to buy a car. No hassle experience. Both the salesman & the finance person were easy to deal with. Price was fair!!! Will definitely buy my next car from them.

Yesenia

Sep 1, 2016

I'm so glad we ended up going here! We were greeted by theo, best person to go to! He was awesome! We are so happy with the whole shopping experience we had here. We ended up buying the 2017 KIA sportage and we couldn't be happier with our decision! They made the process fast and easy. Theo showed us all our options without being pushy we also had our two year old with us, and because they work so efficiently it was actually do able with our son with us.

ferrell b

Aug 31, 2016

Sales person Moe helped me a lot with process he was honest and reliable. Although I did not get the car since I was not approve for the finance. i will definitely come back here and recommend it to my friends.

lepondus33

Aug 30, 2016

Nice people to do business with. I got good deal !! So much better than some of the deals I was offered elsewhere. Good customer service!

Mariano

Aug 29, 2016

I just purchased a 2016 Kia from this dealer. I could not be happier with the experience. No pressure just a friendly helpful sales person, was knowledgeable, friendly and caring. Would recommend this dealer to anyone.

Agnes

Aug 13, 2016

We had to get a new car in a pinch and Vince Balachia was very flexible and we leased the car in a record time. Rick from finance, was very good too. When we had more questions and had to go back to the dealership, they both had time for us, again. We are happy with both the car and the customer service.

MrsRella

Aug 9, 2016

Walked in wanting a used car and walked out with a brand new car. Thanks Jeremy Montijo. He is a very professional business man that will help make sure ANYONE that walks in there walk out with a car.

Nadia

Aug 5, 2016

Thus is a great dealership, worked with me on getting a new car and good deal. Friendly, considerate sales staff. Will go back for my next car also.

CarlaBattaglia

Aug 5, 2016

3rd car from this dealership with Vince Balachia (sales) and the 1st for my son. Reputable family dealership; my parents always bought from Napleton Cadillac so they are someone I trust. Vince (sales) and Darius (finance) did a great tag team on my most recent lease. Vince knew the cars I was interested in and laid it all out for me, which made my decision to go with the Sedona a no brainer I definitely will be a returning customer!

Gus Katsafaros

Jul 30, 2016

The sales manager John Res made my experience truly exceptional. He was very knowledgeable of his product and extremely polite and courteous. Eddie the service manager was very informative and polite as well, on my recent service visits. I am definitely staying with Napletons for all my future purchases.

david j

Jul 29, 2016

Very helpful salesman Moe, Knew his product and options. Very nice salesman and not at all pushy and very helpful finding me a good interest rate. I had a wonderful experience :)

holly33

Jul 29, 2016

I am very happy with the service and the car. Moe got me a great deal and his honesty and integrity was not the norm in the pressured and pushy car salesman business. I am so happy with everything!! Thank you Moe l!!

Jz123

Jul 25, 2016

I went in the dealership with exact parameters . I was introduced by GM Will Mulchahey to Vincent Balachia. As our conversation progressed as to what I needed and wanted,, Vincent steered me to exactly the perfect car for me. It was a true professional in action. I'm sure I will tell family and friends about my great experiance. I bought a KIA Forte. I must say I'm a happy customer .

charlene1334

Jul 23, 2016

Vince Balachia was helpful, great customer service Friendly. Will rec commend Vince to all my friends and family, Very knowledgeable, Friendly and very clean atmosphere,

Kelsey K

Jul 19, 2016

As I walked into Napleton's KIA i couldn't help admire the amazing cleanliness of the store, I was here to buy a new car, and like everyone does, I like to shop around before I make up my mind. one of the sales associates approached me and asked me what i was looking for in a new car. I wanted something gas friendly, safe and easily Maintainable. I was pointed in the direction of a few cars. Kia Optima, and such. We finally made our way to a 2017 Kia Sportage. Right when i saw it i loved the look. They showed me around the car and answered any questions that i had. Warranty, Horsepower, gas mileage. Its like they knew the car inside and out. Almost like they designed and built the car with all of the knowledge he had about it. What sold me on the car was the way that was such an amazing help!. I could have left and gotten another vehicle, But the warranty, and the service that provided me is what made me decide this is my new car :)

Nicole

Jul 10, 2016

Vince Balachia is wonderful. I purchased 2 Cars from him and each experience gets better. He is professional, but also makes the experience fun and comfortable. I look forward to purchasing my next Kia from him.

former jeep owner

Jul 7, 2016

So I was looking online at the ford focus and found one spoke to the dealerships online sales guy Justin asked some questions about the car and let him know id be by to check out the vehicle. When I got there I met addulla abbadi who it turned out was Justin, normally this wouldn't throw me off my best friend kareim sometimes introduces himself as Josh to avoid discrimination, but here it was the first red flag of many. He takes us over to his desk and is bsing normal dealer talk wasting time for maybe 15 minutes trying to get me invested in the car and constantly asking me to sit down before disappearing for about 10 minutes to go get the car. He pulls up opens the door and I could smell both the smoke and heavy cleaner trying to mask the smoke. I had told him initially over the phone I did not want a smoking car and brought this up to him which he vehemently denied that it was a smoking car and tried telling me that even if it was I wouldn't be able to tell.... I clearly was able. He denied it was a smoking car right up till the point I scoured the car for cigarette burns and found multiple. I told him I wasn't interested and he brought me back to his desk a different employee was sitting at using the computer and talking to someone in the armed forces about when they were being deployed. I understand car dealers sometimes hotel their dealers but this seemed like a personal call and we were customers. After waiting about 5 minutes listening to this phone call and Abdulla asking me to sit another 5 times I went off on him explaining I know about the power play with sitting and the wasting time I'm good friends with several Honda sales people I went on to explain that this was the least professional experience I had ever had and would have complained if I felt it would make a difference which is why I took the time to write a review. I appreciate this forum in which I can vent about this horrible experience and hopefully make a more meaningful impact by warning other users so even if they eventually do business with ed napleton kia they will at least go in aware.

Elisabet

Jul 5, 2016

Bought our first kia in 2011 and had the pleasure dealing with Vince, now 5 years later vince is still there, very helpful, straight to the point. We told him what we wanted and he worked it out for us. I would definitely recommend kia of Elmhurst

winepassion

Jul 5, 2016

I purchased my 1st. 2013 Kia Optima in 2012. I liked it so much that when my daughters were ready to get a new Car, I only knew to go Kia again. We went with the 2016 Kia Forte. Vince Ballachia was my Salesman both times and was Wonderful then and now. Being in sales myself, I know how important it is to close the deal, but there was no pressure from him. The Used Car Sales Manager was friendly and made us feel quite comfortable.

ChgoMJ

Jul 2, 2016

Vince Balachia was very patient and of great service as I changed my mind about what I wanted. No pressure and very friendly. Would. and have, already recommended him and Ed Napleton to others.

deyna33

Jun 30, 2016

Just purchased my second kia from kia elmhurst sales and service just get's better. No hassels or pressure through the whole process!!Thank you.

Chrisdinaso

Jun 29, 2016

I was treated with a high level of professionalism, and I felt very taken care of by Joe Dinaso. Joe made my experience a very easy and pain free one. I will continue to do business with Napleton's.

Elizabeth Nawrocki

Jun 27, 2016

Kyle and all the members at Ed Napleton's are the best people I have ever worked with on a car deal. Kyle is one of the most laid back and caring salesman I have ever meet. He was there for every question I had even after I bought my car and even as late as 11:30, what dealership ot salesman do you know that does that! As long as we decide to keep buying Kia's this will definitely be my dealership of choice! Can't wait to continue my relationship with all of these people.

Becky D

Jun 19, 2016

When is buying a car pleasant? When you deal with thoughtful people who can answer your many questions easily and patiently. We had not bought a car for many years and were behind on the technology that has developed since that time. Vince Balachia was a great salesman who did not pressure us for a decision. It seemed as if we were given a fare price and a wonderful explanation of complicated electronics. Rick in finance dealt with our questions with good humor and good answers. The dealership was busy, and no one seemed to mind that they were staying well past dinner time. Thanks, gentleman!

N. Reed

Jun 8, 2016

As a college student with no experience in purchasing vehicles nor any established credit, Vince and Rick were extremely helpful! They sold me my very first car, a 2005 Jeep Grand Cherokee, and I couldn't be any happier. They worked their hardest to give my mom and I a deal that was comfortable and affordable, even with our tight numbers. Great place to invest with for a vehicle.

Newsedona

Jun 4, 2016

Vince was awesome to work with,agan. This is our 4th car bought through him. He is a straight forward no nonsense type of person. He will work with you to get the best deal possible. I would highly recommend dealing with Vince.

kiabyer

Jun 2, 2016

Between relatives and family members we bought 10 Kia cars/vans through the years from this dealer and never had anything to complain about. We always had pleasant experience dealing with the sales representatives.

charlene spangler

Jun 1, 2016

Very helpful employees especially sales rep Vince balachia he will help you get the help you need and try his hardest to get you into the car you want if you have a car you turn in he will tell you how to do the exchange and what you need depending on your credit

Tony M

Jun 1, 2016

Nick sold me a car that is amazing! He is a most positive forward thinking human being that will help you find the car that is right for you. I would definitely buy from him again.

Mark K

May 31, 2016

Excellent experience, informative and responsive. Nick worked well as a team and made the experience excellent. I will be back for any future needs.I recommend Kia to everyone!

KrisC

May 31, 2016

Recently purchased a car with Ed Napelotons Kia.I was very happy with the customer service since the biggest thing that made me feel good was the calm approach and knowledge of the salesperson.He was a very friendly young man that but I had no problems at all and any question I had,he provided me with a answer right away so I could tell he knows what he is doing and has experience in his profession.Visited the other dealers in the area and I was attacked when I first came through the door with sales people trying to sell me any car they can.Overall defiantly recommend them for any of there vehicle purchases.Give them a chance take a look at there inventory

georgi

May 31, 2016

great dealership, very polite and friendly staff. my salesman vesko was great and very knowledgeable even though he is new in the business. he made sure the buying experience was smooth and pleasant. would recommend this dealership to anyone in the market for a vehicle. i love my new kia!

drtwrk27

May 30, 2016

Only reason for the five stars is Jeremy, lots of help, nice guy, see him!! A lot of haggling, but I got what I wanted.

Cynthia Conforti

May 30, 2016

I was very impressed with Vince Balachia's professionalism, knowledge and the effort he made to get me into the right car, i.e., what I wanted my monthly payments to be, lease vs. buy, etc.My sister, who has purchased a vehicle from Vince, accompanied me and requested Vince to be our salesperson on this transaction. My sister has very high standards, and if she requests someone, I know they must be very good at what they do. Vince did not disappoint.My first service visit is already scheduled, and I would recommend any of my friends looking for a Kia to visit your dealership and requested Vince.

Miller 123

May 30, 2016

I had a great experience with Kia Elmhurst . Moe was very friendly and he helped me find the car that I needed. I was new to buying a car, but he explained every details and ensure that I understand it. I'm super excited to driving my new car.. Thank You Moe!

Ari

May 25, 2016

I received good service from this dealer last week. I went in with apprehension towards the car buying process in general. I didn't get q shady feel from Jeremy my sales go or Resad ( Rick in finance).

Tania20

May 23, 2016

Ken and Vince took their time to meet the best possible outcome for me and my partner. It was the first time we had ever purchased a car, and I am thrilled to say that I did not feel like I was scammed into buying something I wasn't comfortable with. We talked different options, and I know they help us make the right decisions. Their years of expertise definitely showed. Thanks guys! I LOVE my new Kia Soul!!!! <3<3<3

Stagnant

May 21, 2016

The salesperson was very helpful and determined to work something out with me.. I am very pleased with my overall decision. Would recommend to a friend.

kevin Ax

May 17, 2016

The staff was very friendly and helpful. Moe went above and beyond to make sure I got the vehicle I wanted. He continue to help anytime I have a question or concern. Very professional and friendly staff. I really enjoyed my car buying experience .

Kia man 321

May 14, 2016

This was yet another great experience with buying a car from Vince at Napleton Kia elmhurst. We have been buying cars from Vince since 2003 and will continue to do so. Will tell all my friends and family to go see Vince

SOUL Searcher!

May 13, 2016

Searched, researched, found, tested and ended up leasing my second KIA. Thanks for the experience. Looking forward to many pleasant experiences in my NEW SOUL!

DGramamssme212

May 10, 2016

Hi , my name is David Grammas. I recently went to this card dealer and it was amazing !! tysm to the employees and especially MoeAbdalla! He is amazing and helped me pick a great car.

Patrick Murphy

May 7, 2016

James was very helpful in guiding us to our decision between the Optima and the Sportage. Knowledgable and never pushy, James was great to work with through the whole process.

ivan 99

Mar 28, 2016

just purchased my second kia Moe was my salesman. He is very friendly and creates a low pressure and low stress buying experience,he was really looking for my best interest. once again thank you, it was truly an amazing customer service.

Jennings 23

Mar 14, 2016

I had a wonderful experience at Kia. This has been by far the best experience I've had with a dealership. Everyone was extremely helpful and they were able to work with me to get me into a great vehicle. I never felt pressured into a deal and everything was straight forward with no hassle. I worked directly with Kyle and he was awesome!

BV

Mar 8, 2016

I would definitely recommended this dealership.VINCE B. was really nice and know his cars, he was be able to work with you to get the deal you want. If you want the best deal come to Napleton Kia and Acura in Elmhurst IL.

Adrianli

Feb 29, 2016

I got an amazing deal!! graet costumer service, Moe was excellent, very nice, and not pushy at all. He was able to explain every thing to me! Thank you again.

Sharon

Feb 23, 2016

I walked in and met my sale man Moe who showed me a car with the exact options I was looking for, he was professional, helpful, detailed, and fast. We were really pleased with the overall experience. I would definitely recommend this dealership!

EJBollerano

Jan 22, 2016

I just purchased 2015 Jeep Cherokee from Ed Napleton Kia in Elmhurst. Before our visit we were trying to make a decision between the Honda Cross Tour and the Jeep. This dealership happened to be right down the street from a another pending application. We stopped in and asked to test drive their Jeep we spotted online. We were immediately greeted and set up with salesman James Steele, test drove the car and sat down to discuss our situation. There was never any pressure, or aggressive sales talking. He left us the option to return after visiting other dealers. Needless to say, after his hospitality and honesty, the other dealers could not compete. We went back and were literally negotiating with another dealership on the phone while sitting at his desk and James remained so calm. This was by far the best experience I've ever had with buying a car and would definitely be comfortable recommending them to family and friends. Give them your honest opinion and they will honestly try to make it happen. They were humble and confident through the process and that helped us make our final decision. Thanks again James!

lepondus33

Jan 18, 2016

Moe took great care of us! Anything I asked of him (which was quite a bit) was handled with professionalism and friendliness. I very much appreciate his service and patience. Thanks Moe !

Tonya stepping out.

Jan 5, 2016

I purchased a black 2015 optima. Love it. Comfortable, secure, stylish. Vince worked with me to walk out with something I wanted. He is the best. The trunk is so spacious & the ride is smooth. The staff that I spoke to were all so very friendly. Thanks Kia Elmhurst.

LAH123

Dec 31, 2015

We verified a True Car price over the phone with Erik, who assured us there were no hidden fees. We wanted to make sure we weren't wasting our time going in. When we got there, Erik greeted us and passed us off to a salesman. He didn't seem to know anything about us coming in with True Car pricing, and once we indicated that, we were left to wait for 45 minutes while he went to talk to his manager. The sales manager then came out and offered us the "lowest price we'd find anywhere", which was $3K over the True Car price. We asked to speak to Erik and were told he wasn't in that day. When we said we knew he was in, we were told they didn't want to call him down for us just to yell at him, and that he would be "reprimanded." They then continued to try to sell us for their "low" price, at which point we said that given that they got us there dishonestly, there was no way we would be interested in doing business with them. We indicated that we were going to head to the Toyota dealer across the street, which we did, and had an outstanding experience. Bought the Sienna for a great price and were treated respectfully -- we got the low price offer quickly and were very happy with the customer service there. Be wary of True Car pricing, but also avoid Elmhurst Kia -- as they should have indicated any issue with the pricing over the phone when we called to verify!!

Mariano

Dec 29, 2015

My experience at Ed Napeleton kia was beyond excellent. I met with Moe and he was very helpful and patient, I felt well taken care of as the staff was knowledgeable and courteous. Very positive experience.

Really happy

Dec 17, 2015

David Escobar really made the experience great, got me a car pretty quick and just what I wanted at a great payment, I will defenetly referred to my friends and family

Volyvolvarni

Dec 15, 2015

Very friendly sales person , honest, and fair price I really like it it's my 3 car I buy from here so far no have any problems

extremly happy

Nov 30, 2015

After visiting many dealers I was referred to David Escobar by a friend of the family they met him at church and I'm so please I visited him cause he got me an excellent deal and then some, please visit him at Ed Napleton Kia before you make any purchase desicion

LA CHIQUI

Nov 30, 2015

THE PROCCES WAS VERY EASY AND SIMPLY THANKS TO MY SALESPERSON DAVID ESCOBAR, I WILL DEFENETLY RECOMEND MY FAMILY TO HIM AND/OR HIS SON

Brian

Nov 19, 2015

My entire experience was fantastic, friendly, helpful, knowledgeable, and most of all successful in getting me the vehicle I wanted and at a great price. Thanks Kyle for all of your help.

Rose

Nov 18, 2015

Purchased a 2016 Kia SOUL two weeks ago. Had a great salesperson named Theo Noor (highly recommend him). Went in their thinking I was going to purchase the Kia Sportage but ended up buying the Kia SOUL. This vehicle was in the price range I was looking to spend. LOVE, LOVE the vehicle so far.

Rose

Nov 18, 2015

Purchased a 2016 Kia Soul about two weeks ago. Had a great salesperson named Theo Noor (highly recommend him). Went in their thinking I was going to purchase the Kia Sportage but end up buying the Kia SOUL. That vehicle was in the price range I was looking to spend. LOVE, LOVE the vehicle so far.

Ambur Drish

Nov 4, 2015

The staff that work here were wonderful and they all deserve 10 stars. They helped my out in extradinary ways. Vince was great, and very patient with my father and I. We had him going in circles and never once did he get mad or inpatient. I will recommend family and friends here. John the sales manager, was amazing as well. He really wanted to help me out as much as he could. He's a great manager. Thank you for helping me buy my first car.

michael

Nov 1, 2015

I stopped in to Kia with my wife because she needed a new car. She loved the Soul and it was within our range. I was helped by Pawel and he was very nice helping us. He made our buying decision very easy.

Riddlebaugh, Chad

Oct 19, 2015

My wife and I were extremely satisfied with our experience buying from this dealership. The sales representatives and floor manager were so thorough and experienced, which made us feel very confident with them. They took the time to show us all of the features available and helped us set them up once we did decide to buy. Not to mention, they were able to offer better deals than their competitors. Great experience with a friendly and knowledgeable staff!

Goalie45

Oct 1, 2015

Very happy with my new car! Pawel was super helpful and friendly. My friend John had purchased a car from this dealership and recommended that I visit here. As soon as I walked in Pawel introduced himself and was easy to work with. Thanks Pawel!

Steve

Sep 30, 2015

I was helped by Pawel K. He was very wonderful in helping me to find the right car for my son within my price range. He explained all features and was just very polite and friendly. Best car buying experience I have ever had.

bcautoshopper

Sep 4, 2015

I was extremely nervous about car shopping. I hate high pressure sales. It was different at Ed Napelton Kia. Just friendly knowledgeable sales people. Over all the best car buying experience I ever had. This is the place to go for New or used vehicles.

GORDOSFLACA

Sep 3, 2015

Great customer service. Kyle Rodriguez was very thorough and provided a lot of information and helped support what would be best for me and my family. I'm a very happy customer

Tiffany G

Sep 1, 2015

We stopped by at Napleton Kia because after some online research for my dad we wanted to check out the Soul. Pawel was the salesman that helped us and he was excellent. My dad ended up with the car he needed. Overall a very pleasant experience!

cd00719

Sep 1, 2015

I was looking for a used car within my budget and Pawel found me just what I was looking for. I visited two other dealerships prior and was not impressed with their inventory and how they were pushing me so far off my budget. I thought about giving up for the day and spotted the Kia dealer on my way home. Glad I stopped in. If you're looking for a car new or used ask for Pawel.

mucker113

Aug 26, 2015

Took my vehicle to them so they can replace the rear stabilizer links and what i got was the blame game, since my car is under warranty and the replacements are covered they try to find every excuse not to cover it under warranty like they are paid to do so. Sarah Pierce from Kia Corporate customer service spoke to Ed and informed him to replace them so i was told by her. I had an appointment today and expected the fix instead they lied about everything, on top of that they gave me an attitude like i owed them, the nerve of these unqualified service reps who think they are technicians. Ed is a terrible liar, Connor doesn't have a clue! I suggest never to buy a Kia, all they do is try to come up with excuses not to cover the parts that are covered under warranty then give you an attitude when disagreeing. I'm taking my complaint up with BBB, if that doesn't work the attorney general. I've been driving this car for 2 months like this and will not allow these people to get away with it. I had a similar issue with the front stabilizer links and same issue with another dealer, they tried to blame me for it. Unbelievable!

concreteguy69

Aug 14, 2015

Worst experience ever!!! Saw the car we wanted on Autotrader, listed for $10,491. Contacted the dealer through e-mail. Erik Briskey reached out and said it was available and when would I like to come out and test drive. I asked what the OTD price would be, he said figure to add 10% for tax, title and misc fees. i told him we have an autistic son that has issues when it comes to waiting in same place for a long period of time. He understood, his nephew is autistic and would make the experience as short as possible To speed things up i filled out the Pre-qualify application for financing. Credit not the best. He said he received it and his manager said we could make things work, come on in. The day before we came in we took our current car to carmax to get it appraised. Carmax gave us a $4000 trade in value or would buy it for $3,710. I told Erik That carmax will give us a $4000 trade in and I have $3000 to put down. He said come on in. Luckily my daughter was able to stay home with our son so we went off to meet Erik and test drive the Soul. Once we arrived the first person who met us (we were barley out of the car) was Theo. I told him we were here to meet Erik, he said great I'll call him. Theo directed us to a cubical and called Erik. Erik came by and said hello and then left. Apparently the person who I was dealing with won't be our salesman.Theo took us on our test drive, we liked the car and was ready to purchase. After 2hrs of sitting in a cubicle and theo coming in once in a while saying just five more minutes just waiting on the finance dept. How can we be waiting on the finance dept when we didn't agree on the price of the car or my trade in? After another half an hr he comes into our prison cell, I mean cubical and says "Great News, we got financing....$359 for 72 mos" I said no way, what was our trade in worth...."Um....2...3...4...I don't know" We say no, we are way off, does that include the $3000 we are putting down also? He had know Idea that we were doing a down payment. Runs back to finance dept, they say figure $20 for every $1000. We say no thanks and I shake his hand and ask for our keys. No NO... this is only the begining of the negotiations, let me see what the finance dept says. I ask him again what our trade in was, he ignored me and runs out. At this time our daughter is telling us we need to come home ASAP because our son is melting down. When Theo comes back with another "offer" I tell him no, we are way off and we have to go because of our son, I demand our keys back. He says no..no give me two more minutes I want to earn your business. They were basically holding us hostage by not giving back our keys. luckily we brought the extra set of keys, Because we were ready to buy. We stormed out as he was yelling WAIT..... When we got home we did the math. Instead of financing roughly $4500 we were going to finance $13,250!!! I think we were paying them to take our car.Hope they send our keys back

DesiLid

Aug 1, 2015

I finally purchased my first car and I'm so happy with it! I did some research online and pretty much knew I was interested in a Sorrento but still needed to test drive and had some questions. Pawel K. was the guy that helped me and I although I had never purchased a car before I had heard horror stories about these guys being pushy and trying to up sell you to something you can't afford. That was not the case at all! I felt comfortable with Pawel. He answered all my questions and I didn't feel rushed into a decision I would regret later. I am so happy with my new car!

Triggs70

Jul 31, 2015

I brought my Kia Sorento in for my 30,000 service. Connor and Rob were very thorough in explain all the work and also provided me a free wash. I would definitely recomend them, they were very professional and friendly!

Jenny L, Student

Jul 30, 2015

We had visited a few places before coming to this dealership but nothing seemed good enough to buy. We saw an add on car gurus for a used 2011 Prius we saw fit so we went in to take a look. They instantly showed us the car and let us take a test drive and they also honoured the price listed online. The workers are extremely patient and kind. Would recommend to a friend!

Newt121

Jul 29, 2015

My wife and I are new to the Chicagoland area, never really had much luck with car salesmen/dealerships. However, we purchased a Kia soul from this dealership 6 months ago and when we brought it into the service area we were treated very professionally and with respect. I did not feel the servicer was trying to "oversell" us, and I felt very satisfied with his level of care. His name was Conner and I will try to see him again if we have any other issues.

adsir

Jul 29, 2015

I came in to get my 2012 Sonata serviced and Connor was very helpful. I told him what I needed done and he helped me in a very professional, yet friendly, manner. The service I received on my car was better than expected and I will be returning when future service is needed. I definitely recommend this place and especially Connor!

Abbi

Jul 27, 2015

Came in looking at cars and Kyle took the time to not just show me all the cars Kia offered but took me on test drives of each too. I purchased an Optima and I love it!!

kia elmhurst

Jul 18, 2015

Arrived on time for 9:30 appt, oil chg and recall to replace valve. Per service guy ready by 11. Next service mgr comes to tell me time should be 12. Fine I say. Then a guy shows up in waiting room, doesn't introduce himself. Starts asking for names of all. I grill him to find he is there to improve our customer experience. Never see him again. At 12:20 I go ask about my car. They haven't started it. No my first awful experience here. I'm done with elmhurst kia service.

kiaoptima13

Jun 30, 2015

Scheduled appointment last week for warranty repair of my on-going problems with my panoramic sunroof and driver's seat. Dropped car off on Sunday. No one from dealer would return our 8 phone calls about the status of the car until my 9th phone call (8 pm on Tuesday) at which time I was extremely irate. Walked into dealership to get my car back and was greeted by two dismissive and unprofessional individuals. Will never use Napleton again.

rick

Jun 30, 2015

I went in looking for a used car I had seen online. I was greeted right away by Pawel K. He was great, I ended up walking out with the car I had intended to purchase. No gimmicks and no waiting around. Most pleasant car buying experience I've ever had. Would definitely be back in the future.and will ask for Pawel.

JessicaL

Jun 26, 2015

Kyle was Awesome, Dan as well. Love my new car. Great experience as a first time buyer!!

Steve

Jun 20, 2015

We bought a car from Vince and he went the extra mile to make sure we were completely satisfied with our purchase!

MSJORDAN

Jun 16, 2015

Kyle Gonzalez was a great salesman, I would love to work with him again!

vegas75

May 30, 2015

Purchased a used car for myself that I had seen online. Pawel K. was excellent and I was happy with his customer service. I spoke to him on the phone twice before stopping in because of my work schedule and he was very helpful in explaining things to me and called me the day I was coming to confirm and assure me the car was still there. If you're buying a car from this dealership I highly recommend asking for Pawel.

CubbyBlue

May 30, 2015

We worked with Pawel K. and he was great! We went in not sure of exactly which car we wanted to buy but wanted to check out our options. Pawel was very nice and patient. We walked out with a new car a few hours later even though we were just starting to look! If you're looking for a car check out Elmhurst Kia and ask for Pawel, he'll make the whole car buying process less stressful!

Laurie Howard

May 23, 2015

This facility is spotlessly clean and the staff was polite and attentive. Our sales rep, Kyle, couldn't have been any nicer to deal with. He kept our specific needs in mind all throughout the buying process. I would recommend this dealership to anyone looking to purchase a new car.

keithK

May 13, 2015

I'd have to say it was great working with Kyle Gonzales and his team. They went the extra mile to make sure I was happy with my purchase.

Steven

Apr 30, 2015

I went in looking for a new car and was promptly greeted by Pawel. I explained what I was looking for and what was my monthly budget. He was super helpful and I walked out with a brand new car. I love my car and I recommend asking for Pawel if you're looking for a pleasant car buying experience. I had been to a few other dealerships and the experience was terrible. Pawel will be getting my business again when I purchase a new car for my wife.

"A. Smith"

Apr 24, 2015

Kyle and the team at Ed Napleton provided excellent service. I am loving my 2016 Kia Sorento!

on fire

Apr 11, 2015

Package 69.99 total $15 dlrs more. Vacuum not performed, oil stains left behind. Felt i was charged for work not done.Sorry doesnt help

Anne

Mar 25, 2015

I went on Ed Napleton's website today and found a 2015 Kia Soul Base with an MSRP of $2,714. I called the dealer to inquire about the listing, and the saleswoman said she had to check with her manager and would call me back in a few minutes. More than an hour later, she called back and told me that the dealer would not honor the price on the website (because the real price was more than $20,000) but that, if I came into the dealership, they could work out a deal for me. I understand mistakes happen, but companies should have a bit more integrity and honor the prices they advertise. I would have been happy if the saleswoman called back with even a reasonable price, but she left me with a vague invitation to come in and negotiate instead of standing by the advertisement. I learned my lesson: Don't trust their online prices. And, in my opinion, why trust a company that won't stand by their advertisements? They should have a little more respect for their customers, and companies that don't respect customers don't deserve my money.

buckmarta25atwp.pl

Feb 1, 2015

hi if you want to get the car that you want or dream about and get a good deal ask about Pawel Kaszuba. He will help you to go through all:):)I will recommend him for sure for everyone:):)

Diana Holmes

Nov 22, 2014

Great experience! Thank you soMuch for all your help! Purchased my new Optima last Saturday and just had the remote start installed today.

eciaccia

Nov 11, 2014

Do not buy a car from Ed Napleton, Kia/Acura of Elmhurst. They are incompetent thieves and don't care about your satisfaction after the purchase. A service guy stole from my mother's car. I paid to have my windshield wipers replaced , waited for this to happen, drove away and they were not replaced. Had to bring my car back one week later for what should have been done when I paid for them.My Bluetooth is not working on my new Kia. Three attempts were made to fix it and it still does not work. My windshield/return oil-change sticker is always accurate but my mother's, who does not speak English, always has her return 2,000 miles early.My brother replaced the air filter himself prior to bringing in his new Kia for an oil change and was lied to when told it was filthy and needed to be replaced.One week after the purchase, my steering alignment was off and was told that it's because not all streets are completely flat. After insisting on speaking to a manager, an adjustment was made, confirming the alignment was off.After reporting the above (and other incidents), the general manager told me that I will not be compensated because I am only one unhappy customer of thousands happy customers.

born40

Jul 15, 2014

First, when I said what I was told didn't make sense, I was offered to speak to the manager. He seemed very bothered by having to talk to me, told me he didn't say what I was told, then contradicted his own statements. He was bordering on yelling, I asked why, then he claimed there were loud people on the showroom floor that he was trying to talk over. After he made some comment like "apparently you know everything" when I tried to explain car buying procedures under a Chapter 13 Bankruptcy,I said "apparently you don't want to do business with me" and then he said "Ma'am, please take your business elsewhere." I was dumbfounded at being treated this way so I called back to the original person I spoke with. I was connected with someone else in Internet sales, who told me they could not do anything until bankruptcy was discharged. That's when for the first time, I said "that is bullsh**" First time I used any cusswords. Then she connected me to Dan, who was still telling me that they wouldn't do anything because the bankruptcy had to be discharged, (not true) and no dealer anywhere would be able to sell me a car. When I tried to explain, (2x I asked if he would let me speak) he said I've already told you no dealer would sell you a car and there was nothing else to say. Now, I already worked out a deal with another dealer, but the car was sold before I had the Trustee approval. I am currently in contact with 3 other dealers who AMAZINGLY want to work with me. In my discussions with dealers, I have also been AMAZINGLY told that they have dealt with people in Chapter 13 situations. I am not sure if they thought I was stupid, or because I'm a woman, or that they think credit challenged people are the dirt of the earth, but I have never been treated so poorly in my 60 years. One thing they do excel at is covering for each other. Addendum on 7/25/14 I just purchased a vehicle from a dealer. Within 48 hrs of agreeing on a purchase price, financing, etc. I received the approval of the Chapter 13 Trustee. I am now happily driving my "new" (pre-owned) 2012 Kia Soul +. Sorry you thought I wasn't worthy.

Homiegee

Apr 2, 2014

this was the best experience I have ever had. I have trouble walking and walk with a cane and when I was walking around the car lot and having trouble Oscar come up and asked if he could help. He said I don't want you hurt of yourself let me pull up the cars your interested in and you just have to come out the door to see them. And we can text drive any one of them. It was just amazing how quick he was to help and how concerned he was for my safety. I ended up getting a car that day and I am so happy I stick with Oscar. He worked thru it all with me. All the hi-tech things my car had he helped me with. He went above and be you'd to help us. I will recommend him to any one. I know my granddaughter is interested in going to him for a new cAr when she is ready.

starnly

Jul 24, 2013

I have not bought a car since 2004. This dealership is the best place to buy a car.They don't hassel you and they bent over backwards to help me get a car. I will recamend them to all my friends.Vince is a great sales person.

Johnnag30

Jul 20, 2013

When in to get info on a car. Was approached by Vince. Told him I was just looking said not a problem take my time and to let him know if I had any questions. About 5 min later I was ready to ask a few questions. He was very help full. Asked me what I was looking for in a car. Told him my wants and need and he recommended a few different models.. I fell in love with the Kia optima. He went over the features and safety and the great warranty. Note 5 year 60000 and 10 year 100000 can't be that. I was very impressed. Then he asked if I was ready to test drive or if I needed more time to look around. I was shocked no pressure what so ever. So we went on a test drive and came back to the dealer. I asked him a few more questions about the optima and he again was very help full and knows his stuff. Asked if I was ready to do something that day and told him I was. Went to his desk offered me something to drink and we started the car thing. Told him were I wanted to be payment wise and he said ok. Came back with numbers we were close. Asked if he can get me closer to we're I wanted to be. Came back with the numbers and they looked good. Agreed on the numbers did the paper work and now I am driving my new Kia optima and loving it. If you need a car and wanted to be treated like a human go see Vince Balachia it will be worth your time and money.

chclayto814

Apr 6, 2013

My wife called about two KIA sx and talked to Hector. she told Hector I would be driving in to look at these cars, At around 11:30 pm the next day he text her to see if we were still coming. I think that is very unprofessional to text a customer at all, it is also stupid to do it at 11:30 at night some of us work in the morning. We still Drove to the KIA dealer in elmhurst to look at two KIA sx thinking we would just deal with another person, as Hector was going to be off that day. my brother and myself had to walk around for 30 minutes to finally get someone to ask if we needed help (oscar) but wow it sure seemed like it was a pain in his xxx that he had to get up off his computer to show us the cars. We test drove and got back the car was fairly priced but there were some dents and dings as it was used but it also had a minor collision on the carfax I wanted them to work the price alittle because I would have liked to replace some of the plastic. Then Hector showed up out of the blue on his day off. They would not budge on the price and were extremly rude to us when we were trying to make a deal. Hector was the worst car dealer I have ever delt with just a joke would never waste my time going there again. Think twice before trying to deal with these people

dlavaty

Mar 8, 2013

This was, by far, the best dealership I've had the pleasure to deal with. I searched several dealers for the right price on a new Optima and they came out on top. Not only did they win in the pricing category, but their attitudes and friendliness far surpassed the competition. Oscar (my sales person) and Angel (manager) are top-notched people and catered to my every request. I will be recommending this dealership to all my friends and family.

emmadog

Feb 10, 2013

We returned to Ed Napleton Kia in Elmhurst Illinois because of the professional courteous service from Oscar. 2 years ago Oscar was our sales person when we purchased a Kia Soul. We have recently returned and purchased a Kia Sorrento, again with Oscars help. We never felt rushed or pushed into a decision, and even though the dealership was busy Oscar made us feel like we were the only ones there. Thanks again Oscar you are a 10 in our book!!!

chrissyf

Feb 3, 2013

I Have to say the above guys really helped me get out of my soul!! It was a great car but it was too small for myself and my family! They really tried their hardest to get me into a Van and it all worked out!! Thank you guys you are all awesome!!!Christine

dorotaw

Oct 9, 2012

Great customer service. Very friendly. Have lots of experience, knowledge, and know what they are talking about. Great advice. Showed and explained in detail everything in the car. Paperwork went smoothly and quickly.

sgamble

Jul 6, 2012

I received and internet quote and when I arrived the next day was told that there had been a mistake and that they could not and would not honor their internet quote. I was told I was given a price for a used car with 20,000 miles not the price for a new car 2012. Although I was given the stock number and the color and mileage they refused. I've reported this dealer to MIA corporate offices for using Bait and switch tactics.

dblek55

Jun 30, 2012

Oscar is great, by far the best salesman I have bought a car from. Third car the family has bought from dealer and no problems to report.

tdiskin

Jun 9, 2012

This was the easiest and best car buying expeirence I've ever had. Not pushy and willing to work with me. Made me VERY Happy! Thank you! Oscar was great to work with and the manager we worked with made every effort to make us feel comfortable.

sportage lover

Apr 27, 2012

I went to this dealer to purchase a new Kia Sportage. I was pre approved from my credit union for $30,000.I did my research and knew what I wanted. From the time I walked in the door, test driving the SUV, sitting with my sales man I was happy. When I needed to speak with financial manager, all this changed. He tainted the purchase of my vehicle. He continued to speak down to me. When I went back the next day he treated me the same. I am very confused by this. I am the customer. I would recommend this dealer, But would hope my words bring change.I purchased my care 4/25/2012

Angela&Jon

Mar 16, 2012

After my fiance and I had a horrible experience at the Schaumburg kia dealership, I called the Elmhurst dealership and spoke with Scott Hoffman. I explained to him how the schaumburg dealership bought the wrong car for us. He was very informative and told us that if we came to him, he would either match the deal we were going to get with schaumburg dealership or do even better!! The next day we went to see Scott and we purchased the exact car that we had been told didnt exist from him for less then what the schaumburg kia dealership offered us. We were not hassled by any salesmen and it was great experience. I would highly recommend this dealership and I would especially recommend Scott Hoffman. He really did what he could to make us happy. So happy that we are going back to him next week to look at trading in my car.

bsitko39

Oct 1, 2011

I bought a 2007 buick from them the price was great i didn't have to haggle for a good deal at all the sales person oscar was very knodgleable about the car the manager perry was very nice made buying a car a good experince i was so happy with them i went back one month later and bought my wife a car from them the maximized the most dollar for our trades they are very friendly i also recomended this dealer to my sister in-law who is looking for a new car i would awalys go back if i had to buy another car the service center is also very good i would recomend this dealer to anyone who is looking for a great car with a great price and friendly service sincerly Brian and Ileana Sitko