Used Cars for Sale at Elk Grove Honda in Elk Grove, CA

NAVJOT MADAHAR

Jul 3, 2015

Biggest crooked. FRAUUUDDDDDDDD.Worst possible sales and service dealership. do not deal with them at all. Mark ( finance manager) will trap you in a bunch of crap and put you in the high interest rate loan. they always mis-sell their auto loans. mark will tell you if you buy gap insurance and 5-year maintenance and tire contract, the interest rate will be 2.99%, if you do not buy that crap, your rate will be 9.99%. if you get trapped in that 5-year maintenance and tire contract, they will rip you off. when I asked them to replace my honda accord tires under the contract, they right away refused it making a bunch of excuses. now I have to run around to get my tires replaces and I have to go to court to get the contract enforced. they are a big SCAM. PLEASE BEWARE.

Kevin Richardson

May 24, 2015

I bought my Honda Element from Elk Grove Honda some timeago. I have had Elk Grove Honda perform all of the service onthe vehicle except for a couple of oil changes. The have donean excellent job at helpiing me keep the vehicle in best possiblecondition.

Tim Lethco

May 22, 2015

Using my USAA Auto Buying Service, your sales people were informative and very personable. This made the process easier to get through. When we returned for accessories your service department (Mike Choe) I think, was very friendly and accommodating. Thank you.

Richard H Smith

May 22, 2015

Repair of recall on air bag. It eas easy to schedule the service. I appreciated the service to bring me home and pick me up. Other wise I wouild have had a several hour wait. I dropped the car at 9:00AM and returned for it around 3:30PM.

SAM OKUBO

May 18, 2015

WILLIE PROVIDES GREAT SERVICE EVERYTIME. EVERYONE IS SO FRIENDLY

Betty W

Mar 18, 2015

New Tires purchased. Prices seemed reasonable plus used discounts for them as well as oil change and wheel alignment. They even put in a cabin air filter I had brought through someone else. Very nice customer service.

Art

Mar 12, 2015

Actuator recall. Dealership was professional. Dealership was timely.

Sarah

Mar 10, 2015

The first airbag recall I had a year ago, they cracked the plate on my dashboard while replacing the airbag and will not fix it. (I've called about it multiple times and been in. They took pictures when i pointed it out to them initially and that was as much as they did.) The second airbag recall I had on the drivers side was this year. They said the part would be in in 2 weeks. I called 5 weeks later and they had no record of my replacement airbag and told me "At least it isn't an urgent issue that needs to be fixed". I disagree. Anyway, during this call they looked in the back and said there was a part in that I could have and made an appt for the following week. They were very rude that entire phone call. I thought that was strange since I was very patient about the whole thing and they were supposed to call me with the part in after 2 weeks and it had been 5. When I finally got in for this driver's side replacement airbag the man that took care of my car was very nice so that was good.

David L

Mar 8, 2015

The service member who helped me was very friendly and helpful, you could enjoy he liked working at Elk Grove Honda. I showed up at 9:15 AM on a Saturday without an appointment for an oil change and even though he said they had about 30 cars ahead of me, they were happy to help. They told me it would take about two hours, but since I had things to do, that worked for my schedule. They called when it was finished (about 2:15 hours later) and and worked with my schedule.I will enjoy taking my car there again!

Mary Chan

Mar 5, 2015

the waiting time are too long . will be near to has a car wash add at the service.

Alice F.

Mar 5, 2015

My husband purchased a used Honda from a different dealership. It presented some puzzling problems, but Elk Grove Honda did a super-competent job figuring it out and making the repairs. I was so impressed that when it came time to buy a new car, this was the place I chose. I'm confident that I'm not only getting a reliable car, but a proven (from my husband's experience) talented service staff.

Arlene

Mar 4, 2015

I drove into the express line and received outstanding service from the advisor. They explained everything that they were going to do. After my car was serviced they explained everything that was done and were very quick in getting my service done.

James Bartholomew

Mar 3, 2015

Mr. Viet,, handled my concerns regarding my new 2015 Honda Accord for a check-up regarding a minor situation.Mr. Viet, thoroughly explained the procedure that was needed to correct the situation. Also, Mr. Viet immediately arranged a courtesy shuttle for drop off, and pick-up for me.Mr. Viet, personally called me the following day suggesting, any further situations concerning my Honda, please don't hesitate in immediately returning, and/or calling him.In the past, I've owned New Cadillac, New Mercedes Benz, and never had such a pleasant personal experience as I experienced with Mr. Viet, and you're state of the art service center. Thank you!Sincerely, Mr. James Bartholomew

Beverely Munoz

Mar 2, 2015

Very good. The service rep was very professional and helpful. I have been going to the Elk Grove Honda dealer for service since I bought my car.

Ms. Bee

Mar 2, 2015

The only thing I can think of to improve on is this: Make sure the customer knows to go pay first then they will have someone talk to you about the repairs, because when the shuttle dropped me off at the dealership after my car was fixed, I didn't know quite what the next step was. I stood outside a minute or two then went inside and waited a few minutes, then I stopped a employee going by and asked and they told me to go to the cashier and pay and someone would come explain the repairs and answer any questions I had.

Obiwuncanoli - For The Horde!

Feb 26, 2015

Was attended to immediately upon arrival. Upon pickup of my vehicle, was provided with some recommendations for upcoming services that will be needed.

Peggy

Feb 25, 2015

I am so pleased with elk Grove Honda's maintenance service area. I have been servicing my cars for 15 years at elk grove honda.They are always friendly , reasonable , honest and know what they are doing. I will never have my car serviced anywhere else!

Deborah sails

Feb 20, 2015

Thank you, Michael for helping me ;) I appreciate your kindness.

irene chaudhary

Feb 19, 2015

Experience was pleasant. Thank you for all you do for me every time

Skinner

Feb 6, 2015

Trouble starting car. Finally started, drove to Elk Grove Honda. They discovered the battery was bad and since I had purchased it last year, the new battery and the installation were at no charge. Even though I drove in without appointment they were able to fix quickly.

Jun

Feb 5, 2015

Let me take this opportunity to thank and appreciate the Servicing Staff of Elk Grove Honda. Besides their prompt process and professionalism that is well recommendable to others; I'm much more delighted and satisfied to the service I received due to the fact that they took time to explain the deficiencies they found, the cost they've assessed to repair and the possible effect on the health of my vehicle and myself in its usage. However, with the identified issues on my Honda Pilot 2003 with only 68K miles, I believed that the wear out of the parts were premature that they should consider reporting to Honda manufacturer for review for product improvement rather than using the age of the vehicle to protect responsibility. I believed that even from the research and development stage, each part on each vehicle have an allowable operating time for nothing in this world is permanent. To be specific, the issues of rear main seal, outer tie rod, ball joint boots and lower control arm rubber bushings being cracked or torn causing leaks or damage; understanding that these parts are subjected to temperature and weather, shouldn't that the Technicians experiencing a day to day of similar issues like this as they told me that they're fixing, should raise a concern that there might be inferiority in the manufacturing of the parts? Again, manufacturing of the parts is what I'm identifying as possible inferiority not the assembly. I believed that Honda Motors engineers and designer knows the functionality of each parts and allowable operating time but do they know the mixture in each rubber pieces on its manufacturing that they seem to be inferior cracking and tearing prematurely. I'm basing this on the mileage of usage of my vehicle.I loved my Honda Pilot for it is like a trophy for me since I bought it new and irreplaceable in my belief. That's why I'm so concern to its integrity, safety and road worthiness. I had driven it in four(4) times coast to coast and never failed me yet except its aging. Again, a job well done for the Elk Grove Honda Service Staff specially Mr. Jerry Phearson, that even though I did not buy the vehicle from them, they're always willing to do the right thing in keeping my vehicle to its top state.

Dores

Jan 31, 2015

My civic was fixed last December the mechanics and the team did a great job well done Elk Grove honda service dept.i recommend to all my friends grreat satisfaction my car run like brand new.

sandra chavez

Jan 30, 2015

I heard a noise in my steering since 6 month after it was new and brought it in 3 time. The nice was never duplicated in the shop each time. Bought a platinum warrantee thank goodness and this advisor was so patient he finally duplicated it and saved me problems down the road.

Leona

Jan 26, 2015

I had awesome service at Elk Grove Honda. They treat me like family. They took the time to explain my service and even was willing to wash my car. Thanks Elk Grove Honda.

Mjr

Jan 21, 2015

They don't want to fix the issues of my van bec. Still on warranty,they keep saying the vibration is normal. The worst honda dealer i know..pls do not go there..

Theresa Bravo

Jan 21, 2015

first of all I would like to thank Elk Grove Honda for such a great experience on purchasing a vehicle. also providing me a good amount for my 2007 Civic Honda LX. the staff is wonderful treated me well with first class customer service, can you get any better than that I think not!! beginning with the gentleman named Willie, they call him Bobo, he is the service manager of maintenance, I believe, he actually took the time to assist me even though they were very busy with many customers. He gave one on one customer service & made me feel very important and listened to my concerns. he actually sat down with me and assisted me with the blue book for my 2007 Civic and then introduced me to a fine gentleman by the name of Barry where he also took the time to assist me and within minutes I ended up with a new vehicle which I love!! Another wonderful gentleman by the name of Gil assisted me and another gentleman named Peter who both gave good customer service and any questions I had they were ready to answer. let me mention Barbara who is very informative and sincere and does a very good job of answering any question at signing the contract. she is very wonderful!! also when I took a friend to Elk Grove Honda everyone addressed her, she has stated that she never thought to go to a Honda dealership but fell in love with the attention and Elk Grove Honda was giving her. so I'm here to tell you the experience was great and will I come back, you bet!! will I tell others of this great experience yes and I already have. I'm very happy about my experience my purchase and my vehicle love it love it love it!! actually like the maintenance package that came along with the vehicle you sure did a good job in 2015 in regards to the maintenance package whoever thought of that one was thinking about my needs. kudos to that person too!! sincerely your customer Theresa Bravo

tc gust

Jan 20, 2015

professional and courteous ! not too pushy,let us decide on the purchase and the final price.

Teresa Jones

Jan 17, 2015

I have had great service and buying experiences at Elk Grove Honda. It is obvious they take pride in their dealership.

masood aryobi

Jan 15, 2015

friendly, honest ,respectful ,professional group of people works for elk grove honda.

Carol

Jan 14, 2015

I have my 11 year old Honda serviced at Elk Grove Honda & did purchase the car there in 2004. I plan on purchasing a new car this year & will go to Elk Grove Honda.They have been reliable & helpful every time I take the car in for service.

DogBoy

Jan 8, 2015

I came in for a routine minor service. The guy who wrote the invoice was friendly, efficient and informative. I then took a 45 minute walk around the neighborhood. Upon my return, the work was,finished. The guy explained the items on the invoice and informed my that they changed several dirty filters. I am very satisfied. The experience couldn't have been made easier for me. I hope all of this "quest for absolute perfection" that many businesses have these days doesn't stress the employees too bad, though.

Sam W

Jan 8, 2015

Needed a recall done, they finished it quick and gave me a good price on brakes, will be back, thanks Dave.

Eric Denham

Jan 6, 2015

Efforts to determine the cause of the problem was not successful but the effort on behalf of the staff was excellent.

Karen

Jan 5, 2015

Speedy oil change with a quality check of all fluids, brakes, tire rotation.

D.Ramirez

Dec 31, 2014

Paid $110 for the service department to tell me that my power locks do not work, which is why I took it in. They also told me what tread is left on my tires and that a windshield wiper may need replacing, They kept my car all day for this-terrible service. Do not take your car in to this dealer for service

H J Roper

Dec 29, 2014

I take my car to Elk Grove Honda for maintenance (oil change,etc.) I have always received excellent service. Had collision repair also, excellent!!

dorothy fong

Dec 20, 2014

The STAFFS, was very helpful, especially the manager advisor. Also, Chuck who drove me home and pick me up the next day to pick up my car. He is so kind and he made certain that I left the lot the right directions to get back on Elk Grove Blvd so I could return home . I tend to get lost :o(. Yes, I arrived home safely. :O)HAPPY HOLIDAYS TO YOU AND THE STAFF AT ELK GROVE HONDA

Tommy Lane

Dec 18, 2014

Purchased our first Hybrid, the dealership staff was awesome.

MelissaMosqueda

Dec 17, 2014

Gil from the internet department was WONDERFUL!!! However, the customer service after that was horrid. When it was time to sign the contract they had spelled my name incorrectly so we fixed it right then and there. I received a call 2 days after saying they had made a mistake, so my co-signer and I had to go back in and fix it. Which wasn't a problem people make mistakes and I understand that. My registration comes in the mail and I didn't care to look at it because we had taken care of the problem.Well a couple days later I had to look at my registration for some reason and noticed my name was spelled so wrong it was ridiculous. I call Elk Grove Honda right then and leave a message for the DMV clerk. I waited a while and hear nothing - I called again same thing happened. So now I feel like I have no choice but to go in and talk to someone face to face. The DMV clerk isn't there on weekends so I leave a message with the receptionist. I wait 2 weeks or so and here nothing! At this point I am more than irritated with this place! C'mon people! Get it together! I leased my car in AUGUST 14 and it is now DECEMBER 14! I call and ask for the DMV clerk one more time- of course she calls in sick that morning so I ask to speak with a manager and I got hung up on. I re-call and ask for the GM. I spoke with Maggie Tadlock she seemed nice and sounded like she was going to handle the problem. She told me should call me back that day and I asked her to leave me a voicemail that I would be at work. Mind you that was Weds morning at 10, it is now Saturday. Next time I want to lease a car or buy one again, I won't even consider Elk Grove Honda. I don't like to be THAT customer but this is sooo ridiculous!

Gary Bryant

Dec 17, 2014

Excellent dealer, friendly staff, and quality service.

WILLARD HART

Dec 14, 2014

EVERYTHING WAS SATISFACTORY AND DONE TOMY SATISFACTION

Lisa

Dec 13, 2014

I always bring my Honda cars to Elk Grove Honda for service. I still own 3 Hondas and i am most proud and pleased to tell my family, friends and associates where i purchased my Hondas and why. I have been a customer for over 15 years and have always been treated with the most honest, kindest and superb service EACH and EVERY time i have brought my cars in for care. Their service is expert and the advisors and mechanics are the best on this entire planet. i just bought my oldest daughter a Honda at this dealership and i already know where i will get my youngest daughter's car in a couple of years.

Paula Skinner

Dec 12, 2014

6-month service. Got next day appointment. Rep reviewed info on computer and ascertained did not need full check up and said would take about 1 hour. Waited in waiting room. Service took less that 1 hour.

Mark

Dec 12, 2014

they got me in on short notice and took care of the repairs quickly

Delissa

Dec 11, 2014

Can in to replace my front brakes but the tech Micheal informed me that I still have 30%. No neeed yet to replace.

The guy who bought the new 2015 Honda Hybrid

Dec 11, 2014

Good example of sales people doing what they do and post sales, any form of customer concern on the car they purchased is horrible. Don't buy your Honda from this place, don't say I didn't worn you.

Darrin

Dec 2, 2014

The service advisers were very helpful and explained everything upfront. They were prompt with communication and updated me on everything found. No pressure sales or "up-sale" on any services. Honest group!

Troy

Dec 2, 2014

I had front tires, front brakes, alignment, and a software update for my Insight. Perfect customer service from Jimmie Le- he explained everything to me and what my car may need in the future. The shuttle service with Curt (Kurt?) as a driver was very pleasant as well.

Robert Higday

Nov 20, 2014

I came in for an oil change. I mentioned the possibility of Airbag Recall. Mr Viet Le immediately processed an order to put me on your list. Within a week I was scheduled for this repair. My Airbag problem was in the steering wheel. Thank you for quick response. I feel safe again driving my Honda Pilot. You have a very courteous & professional team at Elk Grove Honda. Cordially, Robert Higday

Sandra, Registered Nurse

Nov 20, 2014

I purchased my 2006 Honda Accord from Elk Grove Honda and I have always taken the car there for service. I have always found them them to be extremely reliable and convenient. They take me home and pick me up when I leave the car and and provide the service in a timely manner. They are always helpful to answer my questions and explain their work. Hats off to Elk Grove Honda.

Ratsbegone

Nov 16, 2014

I had some major rodent damage to my engine and Michael Burke was a wonderful service adviser. He kept me abreast of all the steps in the process and thanks to his advice, I contacted my insurance company and the job was totally covered. Thank you Michael and Elk Grove Honda Service Department! You helped cushion the blow of this traumatic experience!

Judy

Nov 16, 2014

Had to make an unscheduled visit to the service department. Received immediate service from polite and competent service attendant. Cost of service was very reasonable, honest, and totally appropriate.

Young49ers

Nov 13, 2014

On time, this is my concern, and nice people here, the service is great.

Toni F

Nov 6, 2014

The last service I had was an oil change. It was speedy, efficient, a GOOD experience. Jimmy waited on me. He was great. I saw ____ Silva a couple days later and made a point to tell him that he had reason to be proud of his department.

MikeW

Oct 27, 2014

Fast, friendly and they do great work. Cheerful, helpful service advisers and comfortable waiting area - very family friendly with seperate child play area!

Sue

Oct 21, 2014

Have visited Elk Grove Honda and on a few occasions have been fortunate to have Jimmie Lee as my representative. Most recently on10/20/14, Jimmie gave excellent service to my most recent routine Accord service. He is knowledgeable, takes time to discuss the service and goes above standard customer care. Elk Grove Honda service area is the place to go for service and of course, after you have purchased a vehicle from them.

Lisa and Kevin

Aug 5, 2014

I am proud to be a Honda owner because of the most awesome treatment and care for myself and my cars from your service team. Elk Grove Honda service department deserves the best ratings. I told my best friend to purchase a Honda last year from Elk Grove mainly because I could personally vouch for the excellent service and I also appreciated the buying experience I went through last June. There wasn't any pressure and I could take my time and the sales rep Roy, did an honest job. The service advisors are very special, and they make me feel like I am the most valued. I may not remember all their names but the ones I do are, Jerry, Dave, Jaime, Brian, Peter, and now my favorite mechanic, Todd. Thank you all and I am a loyal Honda driver because of all of you. I have been driving Hondas since 1991.

Laura S.C.

Apr 10, 2014

I was so pleased with my recent experience at Elk Grove Honda's Collision Center. The staff had a positive attitude and were so helpful! My car needed to be repainted due to defective paint. It was down to the wire, with the recall about to expire, but they took the job on and worked overtime to get it done for me! My car's paint looks outstanding now!

Dp

May 25, 2013

I drove over two hours to check out a car they had listed. Well worth the drive. I was replacing my old very tired element, found they had one listed with low mileage. Called and asked a few questions. Drive down that evening. They stayed after hours to make the deal happen. Great staff great financing. Would totally buy a car from them again.

HollyL

Dec 4, 2008

I went car shopping over the long Thanksgiving weekend to 5 dealers around the Sacramento area. By far, the nicest salesperson was Mike C. at Elk Grove Honda. He wasn't pushy. He answered all our questions, and when we came back a few days later for a test drive, he was ready with keys in hand at the appointed time.The car we eventually bought was for the exact price we found in the paper. No extra gimmicks were added. We also thought we got a fair price on our trade-in (they use the "black book" to determine prices). Barbara in the front office was helpful. We didn't have to wait around a long time for financing offers. Overall, this was a great car buying experience!

scifimom

Sep 2, 2006

I brought my Accord in for an oil change. 7 days later I noticed drips on the floor of my garage. The drips were clear and when I smelled them, they smelled like oil. The car dripped 7 spots in one day, so I brought it back to the dealership thinking the filter had not been screwed on tightly.The mechanics said it was a transmission fluid leak and I needed to make an appointment to bring it back for a diagnosis. My 16 year old son brought the car back. At that time he was told it was an oil leak and the rear main seal needed to be replaced to the tune of $888. I took my car to my mechanic who looked at the rear main seal and found it to be fine. The drips were not happening fast enough for him to determine where the problem was. I took the car home and drove it for another few days after which I checked again and there were no drips.My mechanic deduced it was most likely overfilling the oil when the oil was changed.I am disgusted at the service I and my son received. First, the mechanics cannot tell the difference between oil and transmission fluid. I feel I was bilked out of $55 to have a transmission fluid leak analyzed when it was actually an oil leak. I feel like someone thought it would be easy to take advantage of a woman and a young teenager. I also shelled out another $90 to have my mechanic look at it and in the end to find out it was a simple problem of overfilling the oil when it was changed. I am now out $145 due to the incompetence of the mechanics or someone thinking I was an easy mark.