Used Cars for Sale at Empire Hyundai in Fall River, MA

m.saniuk18

Oct 31, 2016

I could not be happier with my new SUV. I am extremely pleased with the service I received at Empire Hyundai. Steve was a great leasing specialist that made the normally stressful experience of re-leasing a breeze.

agower422

Oct 28, 2016

My experience with Hyundai was outstanding, the support and help that was given throughout the process was outstanding. Everyone was so kind and willing to help me and continue to do so, I look forward to the future in my new vehicle.

ccarey10

Oct 27, 2016

We are pleasingly happy to have purchased our 2017 Santa Fa Sport here and would recommend friends to buy here. In a few years we will need another, so we will be back.

mel_roe68

Oct 26, 2016

No gimmicks, straight forward approach! What was promised was delivered! Hannah was very personable and easy to work with! Came in below budget and Tyler was great with the financing!

rooktheklown

Oct 21, 2016

STAY AWAY!!! COMPLETE LIARS!!!I decided to give this place a shot despite the negative reviews, as they were one of the few dealerships in the area offering what I was looking for - a manual transmission certified pre-owned Accent.After confirming availability and price (including that there would be no hidden fees or anything) via email, I requested pictures as they indicated that the car had just come onto the lot, so they hadn't put any online yet. They took a few pictures of the exterior and sent them to me, and everything seemed fine. The issues came when I showed up on the lot. After calling a few hours after the email to make sure it was still there for me to look at, I made the drive and was referred to a salesman by the internet representative. First the salesman asks what I wanted to pay, and after being told that I had already confirmed the price he tells me "we'll see if we can get there". I should have left right then, but decided to play ball a little. I already made the trip Out there, so I might as well look. I told him I didn't want to discuss price any further, as I hadn't even seen the car yet.He goes to get the car, and a couple minutes later another salesman calls me outside. Based on the pictures I was given, I should have been looking at a dark blue sedan - but they brought out a light blue hatchback. I look inside, and it's an automatic. I let them know, and one person goes to track down the right car by the stock number, while the other one leads me around the lot where we find the exact car that the internet rep sent me pictures of - another automatic. Not only did they not have the car I was there to see, they did not have a single pre-owned manual transmission anywhere on the lot. Instead, four different salesmen tried to convince me that I should just buy an automatic. I left after being told they'd call me the next day when they look on their other lot. Four days later and they still haven't called.Bottom line, they flat out lied to me in order to get me onto the lot, thinking that I would buy whatever they put in front of me. If they're willing to lie just to bring you in, what else are they willing to lie about?Stay far away from these shady people.

dianeuniv

Oct 18, 2016

Like the car. Delays unacceptable. John Gomes Salesperson is good.. Financial Dept. not upfront. I was not able to drive off with my car that day because the delays extended into after business hours of my insurance agent.

bethwilliamson55

Oct 16, 2016

I have been a customer since 2004 and will never go to another dealership for sales and especially for service. I still miss my beautiful 2004 sonata, and when i arrived at the dealership to buy a new car James knew i wouldn't be happy unless i had another sonata. He set up two other test drives one never got past a sit in and the other was cute and a very do able ride for me since i don't drive as far or as much as i used to. However, there was no question that although i wish they had never changed the style of the 2004 ,this was my car as soon as i got on the road during test driving this 2016 Sonata . Great job James!

laurie.viall

Oct 15, 2016

Salesman great when purchasing car not so good when you have a problem after the sale never returns calls and follows through Very frustrating to say the least

emptypickupman

Oct 14, 2016

I had a wonderful experience buying from empire Hyundai. They have a great team. They worked with my family and I to get me into a brand new car on the spot.

meredithmheath

Oct 13, 2016

It was a positive experience from beginning to end. I felt as if I was well attended to and that all my questions and needs were addressed.

kakrauzyk49

Oct 13, 2016

I hate the process of purchasing a new car, it stresses me out considerably. With that said, I will say that the last 3 cars that I purchased were from Empire Hyundai and there is a reason for that. They make it easy and comfortable. Empire Hyundai apprreciates a new customer just as much as a return customer. They understad that there is plenty of competion out there and truely want to earn your business and your conintued business. I have never had a bad experience with the sales or service at this dealership.

cindyandtom

Oct 13, 2016

Good car for the price. The car met our needs. The sales staff was not very aggressive; to the point of turning us off. Any situation that occurred was handled by the other members of the staff.

megan.moura

Oct 12, 2016

Steve was fantastic, not only during the buying process, but also weeks later with paperwork/plate transfers/lease return of prior vehicle. He continually went out of his way to come to me vs. me driving down to the dealership each time (I live approx 30 minutes away). Steve was always helpful and professional and I truly feel he cared about me and my needs/experience and always put me first. I'm very satisfied with my experience and new vehicle!

Donna

Oct 10, 2016

I contacted the dealer regarding a specific truck they advertised w a stock photo- not the actual truck. I told them via email that I was looking for a crew cab ( as in the photo). We scheduled an appointment to test drive the truck. I'm over an hour away from the dealer. I then did a VIN decode to learn more about the vehicle- I found it was an extended cab NOT the crew cab pictured that I told them I was looking for. I've since received no less than 10 phone calls from them- for what? to see a vehicle I don't want??? Annoying to say the least.

nicoooo328

Oct 6, 2016

My salesman chris s. Was an awesome guy. He helped me with everything from chooaing the car to setting up my bluelink wgile i was with finance. DJ was also fantastic with helping with all the nimbers and explaining it all to me. Both finance guys, rob c. and joe were also amazing. They did everything they could to figure it all out. Thanks guys!

jilltosone

Oct 6, 2016

Our experience at Empire was great. The staff was courteous and knowledgeable. They worked with us to find the right vehicle and the right price. We will definitely be recommending them to our friends and family.

roadking2010

Oct 2, 2016

great. excellent.i can;t remember the names below the staff was wonderful good people.the dealership was proffesional clean and pleasnt my salesperson was excellent.ty.i chose hyundia over toyota becauce of warranty.ty.

ashdalton

Sep 30, 2016

My sales man Mike Dube was so helpful and got me in to the perfect car. Also Joe Carvalho was an excellent finance manager. He structured the deal so well and made the finance part an easy transaction.

Judy1122

Sep 30, 2016

I have been a customer for almost 20 years and wouldn't think of going anywhere else and highly recommend Empire to anyone looking to purchase a new or used car or truck

aswider

Sep 28, 2016

James Washington was a great sales person. He went over everything in great detail about the auto. Would reccomend him to friends and family. The finance staff was equally competent.

Nicol.sylvester

Sep 27, 2016

I highly recommend this dealership! Friendly, informative, excellent customer service, nothing lacked! Attentive sales manager! Mike Dube, sales specialist, was a pleasure to work with!!! Informative, professional, pleasant and extremely knowledgeable!!! I had an extremely awful experience at Hyundai of Newport and was ready to leave Hyundai all together however I took the ride to Empire Hyundai of Fall River, Mike Dube and his professional team were amazing to work with restoring my confidence with Hyundai!!!

pharoian

Sep 24, 2016

This dealership is first rate. This is the fourth vehicle I have purchased from them. Everyone from the sales people,finance and service are excellent. I would not hesitate to send family or friends there.

cfloriano

Sep 23, 2016

A great experience. The staff was great and answered all my questions and took care of all my issues in a timely manner. Would definitely come back again.

bonnie2280

Sep 23, 2016

The dealership and staff were both amazing they asked the right questions and found me just what i was looking for and didnt try to upsell me anything i wasnt looking for.

Cobb1234

Sep 22, 2016

The car was great, and they were nice, but the deal was not explained properly at the point of sale, and there wasn't a sticker price on the car. This is why they did not get 5 stars. However, after speaking with Paul, the used car manager, I felt much better. As of 11/12/16, I would not recommend Empire Hyundai. It has taken them 2 months to receive the title on the trade in, so I'm out 260 dollars until the trade goes through...Unacceptable!!!!!

salimsalloum82

Sep 22, 2016

I will be coming back, great customer service. My dealer was very friendly answered all my questions. Made sure I am making the right purchase and in timely manner.

jwbaglini

Sep 21, 2016

Great experience at Empire Hyundai. Tony Reis is a real professional. Tony is very knowledgeable, courteous and respectful. He worked hard to find the car with the features that I wanted at a fair price. I will recommend Empire Hyundai and Tony Reis to my family and friends.

cybnova47

Sep 20, 2016

I am very happy with my beautiful car. Everyone I spoke with was excellent and nice. Chris helped me out in everyway to make sure I was satisfied with the vehicle and to ensure I was comfortable with the monthly payments etc. thanks.

CHrisDBell2016

Sep 17, 2016

I just bought a brand new Hyundai Sonata 2016 we love it great car upgraded from a 2011 Hyundai Sonata. Steve Thomas was my sales rep great guy knows his stuff we found what I was looking for at the right price. DJ the Sales manager also was the best each team member treated you like family all the way to the financial office Joe Carvalho took the time to explain the final step to his customers. What a great way to buy a car I was also done in 3 hours good deal!! Please check this team out thank you Emprie Hyundai

lkenepp

Sep 16, 2016

Tony Reis, the salesperson I dealt with to purchase my new vehicle from Empire Hyundai was very respectful and helpful!! I would recommend Mr. Reis and Empire Hyundai to any of my friends and/or family looking to purchase a new vehicle. Thank you!

kevinper.518

Sep 16, 2016

James is a tremendous salesman and an overall great guy. I will definitely return to empire Hyundai just to have James take care of any of my vehicle needs

crouse624

Sep 16, 2016

Overall, I'm happy with service provided to me and I'm grateful for the time and effort put in to helping me find the right car. i would recommend Hyundai to other first time car buyers.

Giraffe1

Sep 15, 2016

I want to correct something from my previous review, I stated that Paul McCarthy never called me after I left the dealership, apparently he did try an get in touch but I was not aware of this, so I feel it necessary to set the record straight, like Bryce, Paul was very helpful actually spoke with him deveral times on my visits, I have to say up until the final day everything was great, everyone was very nice and genuinely friendly. I know it all went to xxxx with the Gentlemen who came at the end from I am assuming finance, dont know what his name is but he's bald, very close beard handsome, he was polite but he told us he didnt know what the interests rate was, he also said my brother he did not run his credit which they did, .. Finally let me reiterate my experience up until that point was really a good one, Bryce and Paul McCarthy was excellent, and I truly loved the vehicle they tried to help me get into

nikoled.braga

Sep 14, 2016

Empire Hyundai made my new car buying experience amazing!! I would absolutely recommend them to anyone looking for a new car. Great employees and managers who really care and make everything simple and easy.

leopoldod

Sep 13, 2016

2016 Veloster my first Hyundai and I love it, It's cute and my friends say it too, I like driving it around, hopefully gives me many miles of driving pleasure so I can come back for another Hyundai.

mlcurran

Sep 10, 2016

Needless to say, I had an awful experience at the Empire Hyundai car dealership and would not recommend anyone to buy a car there, especially at the Fall River branch. These situations should not be occurring when youre involving the purchase of a $31,000 vehicle, a brand new one at that. My boss, the Operations Director at 99 Restaurants, also shared with me a similar, awful experience he had had at Empire Hyundai. I hope that this will bring attention to this dealership, warning others to steer clear and pursue other dealerships when purchasing a car, and hopefully enhance the performa ce of the way this business is run. Thank you.

rnewhall59

Sep 10, 2016

My nephew and I were greeted by Kim outside the door. She invited us to sit at her desk and we discussed what I was looking for. Then Bryce came over with Tyler Torres to negotiate the sale.

stephentavares

Sep 10, 2016

The employees were very friendly and kind. Excellent work. It was very organized and simple. Empire Hyundai management was very good. I highly recommend to friends to buy a hyundai here.

bevy8447cooper

Sep 9, 2016

There were 3 stains on back seat of my NEW Elektra--- was not happy ! After 2 cleanings the bosses stepped to the plate and sales and service staff are installing a NEW backseat !! Appropiately so ! xxxx that is a NEW car !!!

bethandalexis2005

Sep 8, 2016

Forest Thomas was our sales guy. He went above and beyond to get us into the car my daughter had really wanted in our price range. Excellent service.

arthurdasilva

Sep 8, 2016

Great place to buy a car... Great staff... No pressure and I feel I got a great deal... Very comfortable with the Service Dept... Staff very professional and answered my questions and concerns...

BONNIE

Sep 3, 2016

Chris and Dj are 2 of the most amazing hard working people at this place, chris worked so hard to get us everything we wanted in a vehicle. And Dj was right there to put the final touches on everything go see these 2 men if you are looking for a new vehicle.!!!!!

mmmkob4

Aug 27, 2016

Salesperson, Brandon, was knowledgeable, friendly, and thoughtful, offering us refreshments. He answered any questions we had, was very patient. He took us for a test drive to make sure we were comfortable driving the Genesis.

timsdart

Aug 26, 2016

Valdez Clark , my Salesman was courteous , professional and had excellent product and finance knowledge that best met my needs . Valdez Clark went above and beyond expectations to put the deal together . He was helpful ,made great recommendations, and kept me in the right direction with regard to the best suited purchase choices . Valdez explained the benefits of both leasing and purchase financing . After Valdez clarified the benefits of both along with all applicable rebates I was able to make the right choice . Valdez was exceptional . I met with Tyler Torres in finance was excellent . He got me the lowest interest rate . He also sold me additional warranty products that covered every component of my 2016 Azera that would not be covered under warranty . Tyler also sold me the extended warranty at 50% discount . Tyler helped keep me at the exact monthly payment they promised me . Overall ,my purchase experience at Empire Hyundai was excellent . I'd like to thank Valdez Clark and Tyler Torres for such a satisfying experience . In the event I missed anyone , I'd like to thank the entire staff at Empire Hyundai that we're involved in my experience of this purchase . I'd like to thank the Hyundai Motor Company for building such fine automobiles . My 2016 Hyundai Azera is the MOST BEAUTIFUL car I've ever owned. Thank You Timothy B. Wood

pachec41

Aug 26, 2016

Excellent service but the process took way too long. We were there for 6 hours.the salesman was excellent. They need to try to speed up the process. It shouldn't take all day to buy a car

enriquebt.et

Aug 25, 2016

I like to go to Empire Hyundai because the staff is friendly and respectful. They offer me a car that meet my needs.I definitively will recommend this company to my friends.

cpasquill

Aug 24, 2016

The staff is so friendly and attentive. Did not feel overwhelmed at all. This is my second car through here and dealing with Ron Webb and he is awesome !

ert962

Aug 24, 2016

They did what I ask they didn't keep me there longer then I had too I had a important place to go and they understood that I would meet the following day no pressure.

johncolbert319

Aug 23, 2016

Ron did a great job in selling me the exact car I needed. He didn't try to get me something I didn't need. He explained everything about my new car either during the test drive or after. He was also very helpful in getting the registration transferred. Everything Ron told me he would do was either the day of or the day BEFORE he said he could do it. He accommodated the short window of time I needed to pick up my car at the dealership. Highly recommended Tyler also did a good job providing me the information I needed to buy the car.

Ronald Balcius

Aug 22, 2016

The whole team was excellent. They worked with what I wanted and what I wanted to spend. I drove out with the car and the payments are what I wanted... Very nice experience... A plus to Ron Webb.

caribbeansun1

Aug 22, 2016

Very easy to work with . Just waiting on my paint to come in. Tyler was a pleasure to work with. It's great to get 2 free oil changes and car washers , nice touch.

mwatts524

Aug 20, 2016

I had a great experience as always with Empire Hyundai. The sales people and financial people were pleasant and easy to work with. I have always been extremely satisfied with maintenance department

aaron.schrank2

Aug 11, 2016

Overall, I was satisfied with my interactions and time spent at Empire. Despite the usual hurdles that are usually associated with buying a new car, the employees were very professional and responsive throughout the process.

rblanchette7

Aug 11, 2016

I walked in nervous as it was my first time purchasing a new car. As a college student I feared that I would be taken advantage of or looked down apon. However the second I stepped foot on the lot I felt welcomed and comforted by the wonderful sales and financing team that helped me. I was able to walk out that day with a brand new car with service that exceeded my expectations.

pugliese.shannon

Aug 10, 2016

My experience at Empire Hyundai was pleasant and I chose the car that I truly wanted. Can't thank the staff enough for going above and beyond to help me purchase the car. The finance department was superior in obtaining a monthly payment schedule for me to handle.

Leroy Mogardo

Aug 8, 2016

My wife and I were sold a2004 Chevy trailblazer about 9 month ago for $12,000 this includes depisit of$1500 plus trade in of out car.. We just tried to trade it back to upgrade vehicle and they said that it's not worth the money that we bought it for. How is this possible? They sold us the truck now we can't trade it in without given another$3000 plus the truck. This is sad and a scam. Taking advantage of people trying build credit. Shame on them. If I were you I would stay clear of this dealer ship. Ooh not to mention that our new payment's would be $508 mnth!!!

joydegg

Aug 7, 2016

I was very pleased with all aspects of this transaction. I was treated respectfully and intelligently. I dealt with knowledgable and kind salespeople and managers. I would recommend this dealership to others.

cindi

Aug 5, 2016

i loved my experience at empire !! All the sales men where more then helpful! they made sure i left happy and with the suv that i really wanted !!!! i would recommend this dealership to everyone!! :)

khamouli001

Aug 4, 2016

Friendly staff and great dealer to get your car from. Please go to them, be nice and be ready to drive a nice car with a reseanable price. General manager is abgreat guy and the sales person Ehab Hannah is one of thr best guys to work. Look for Hannah, you will be pleased to work with him. He did everything he could to make us satisified and drive the car we like.

mcarreiro01

Aug 4, 2016

Had a good experience at Empire Hyaundai the sale person Tony Reis was the best sales person I had so far and would defenately come back to him and recommend him to people

p2pcawley

Jul 29, 2016

Everything went well and faster than expected for the purchase of my wife's bday present. The only thing missing are floor mats an i do not feel the should have to be purchased for $300.

rebeccacott60

Jul 28, 2016

A+ Staff & Service, 5 Stars***** very happy so far, accommodating and patient with all my questions and concerns, showed me lots of options for my needs and price range, worked hard to get us the numbers we needed. Will highly recommend to friends and family!

pattyfilipe1954

Jul 27, 2016

Very good customer service,nice friendly people in sales department . Trying hard too meet our needs and being success. Also service department very accommodating. Most of all,we like our new car, Thank-you

nevaehalee24

Jul 23, 2016

I enjoyed my time at empire everyone was super friendly and helpful they made my experience great and I would recommend everyone to go there great place

KimJ

Jul 22, 2016

We purchased a 2017 Hyundai Santa Fe Ultimate with the tech package from Empire. After speaking with dealerships all over New England, Empire Hyundai put together the best package with all of the add-on options that we wanted.We worked with Tonya, Nicole and Crystal. All three of these ladies were phenomenal! We hope that out experience continues to be this positive going forward with our vehicle and with future vehicle purchases.Thank you!

Kim Jaccaud

Jul 22, 2016

We purchased a 2017 Hyundai Santa Fe Ultimate with the tech package from Empire. After speaking with dealerships all over New England, Empire Hyundai put together the best package with all of the add-on options that we wanted.We worked with Tonya, Nicole and Crystal. All three of these ladies were phenomenal! We hope that out experience continues to be this positive going forward with our vehicle and with future vehicle purchases.

ledhead24

Jul 22, 2016

Everything about this experience was excellent--the test drives, the negotiation, the service (I had an issue that was dealt with immediately), everybody treated us well

lesleyhall1797

Jul 22, 2016

The staff at Empire Hyundai took their time helping me find the right car. I didn't feel rushed or pressured into buying a car, and I left the dealership happy.

Robert Ellis

Jul 22, 2016

Great staff, great price. Never felt pressured. I will definitely recommend Empire to anyone looking to purchase a new vehicle. Went to other hyundai dealerships and Empire by far was the best experience.

kellyannaraujo

Jul 15, 2016

Tony gave us a very comfortable and wonderful experience! Gave us plenty of options, understand exactly what we were looking for and we left completely satisfied!

amyastle1991

Jul 7, 2016

Didnt have any issues. Smooth sailing through the entire process. Will be recommending my friends and family. John was personable and really helped me get into the car i wanted.

jonascordeiro495

Jul 7, 2016

The staff was nice and helping me out to find a new car and they did an awesome job on finding me a new car

MJPoliarco

Jul 5, 2016

First of all, our hats off to James for being such an outstanding professional. I have to admit, we weren't the easiest customers to deal with as we came into the showroom minutes before closing, along with our two children, and bunch of questions. He immediately greeted us with his Big smile and remained patient and accommodating the entire time. We also had the pleasure of meeting other members of their team including DJ, Joe in management and Tyler in finance. I also commend Tyler for doing an outstanding job with walking us through the entire financial process. He broke down all fine details in plain English leaving my wife and I confident with the deal and our brand new Hyundai! We boldly give the Empire team an A+ from initial greeting, delivery and post-sale follow-up. Couldn't ask for more. Ask for James, Sales Professional at it's finest!

gsantana

Jun 30, 2016

Awesome salesman, great person, would recommend him to friends and family. Was ready to help and answered my calls when I needed to speak with him.

castanoj3

Jun 30, 2016

Empire Hyundai made my first car buying experience a breeze. Everyone was super nice and very informative. They gave us exactly what we needed and didn't try to sell us anything we didn't ask about. I highly recommend everyone to visit Empire Hyundai.

klevesque3

Jun 25, 2016

I had a great experience at empire, everybody I came into contact with was very friendly and helpful. Will definitely recommend anybody to this dealership and Mike Dube.

amylmessier

Jun 23, 2016

Excellent staff and service. Very professional, thorough, informative and understanding. Staff goes above and beyond to meet customers wants and needs in a timely and respectable manner.

Filomena Cechinel

Jun 22, 2016

I bought a Ford Explorer 2015 in January 2016. With the extended warranty covered bumper to bumper. I only drove it for less than 4,000. Miles. Since we bought it I've had problems with clicking and popping noise when turning wheel but nothing was found wrong with car. Over the weekend of 6/18/16 I noticed that everytime I tried to step on brake the whole car shakes and didn't stop right away and pulsates badly when stopping . The car was brought to Dealership on 6/20/16 told them customer service rep what was going on he ok we will diagnosis the problem. You will probably have to pay 50. To 150. Deductible depending on what we find. The problem was confirmed by the service dept. The problem was they resurfaced all brakes rotors and balanced tires . they told my husband that it was all replaced and tested before we bought it and that the problem is the driver of the car. I had to pay 600. There is no way that in 6 months I needed to put in new brakes on a 2015 vehicle.

adcollins88

Jun 22, 2016

We worked with Chris Swann and we couldn't be happier. He helped us find a Tucson that more than met our needs at a price that fit our budget perfectly. Very happy with our experience and can see us returning for our future needs.

astarbeck

Jun 22, 2016

Very satisfied. All of the staff were polite and professional. Would purchased another vehicle from Rt 44. Already have in the past and were very satisfied. Keep up the good work.

shiva.mukkam.alla

Jun 21, 2016

Wayne and Steve were very professional and friendly at the same time. Extremely satisfied with the deal. Will definitely be recommending to friends and colleagues.

fluteshop

Jun 21, 2016

We had no intention of purchasing a new car when we walked into Empire Hyundai three weeks ago. We just wanted to test drive the model that we had moderate interest in. Our salesman met us with a friendly greeting that disarmed us right away. He qualified us to make sure he was showing us the right car, then we went on a test drive. Mike gave us some options and we discovered that they were offering us an excellent deal so we decided to purchase a beautiful Genesis, one of the nicest cars I have ever been in, and definitely the nicest car I have ever owned Sure, they offered us every option and "extra" under the sun, that is their job, and they were not "pushy". Overall an excellent buying experience, would definitely do it again, and would whole heartedly recommend the dealership to others looking to buy a new car.

lisawhite1850

Jun 16, 2016

I felt very comfortable with this dealership while discussing the lease of my new car. I would highly recommend this dealership. They were courteous and very professional during my time there

"Lovemyelantra"

Jun 14, 2016

I always have a great experience when I go to Empire Hyundai to have service performed on my 2016 Hyundai Elantra. The service advisors are very friendly and courteous. They never push me to get additional work done unless it's for the periodic maintenance I need for the vehicle mileage. I always leave there feeling satisfied that I got the best deal and service for my vehicle. I will always go back to Empire Hyundai for all my vehicle service needs.

rem452

Jun 10, 2016

Rob,Steve and Joe did a great job in selling me this vehicle and explaining everything to me. It definitely made the buying experience at Empire very smooth and painless because they were very professional and courteous and knowledgeable of the vehicle and warranty.

bodyguy82

Jun 10, 2016

Once the papers were signed, that's when the service stopped. We were given the run arround multiple times. Nobody there was on the same page. Will not be going back.

martinchristine83

Jun 10, 2016

I had a great experience with Hyundai Steve was amazing! Thank you so much. I am so happy with my new SUV I will recommend Hyundai to friends and family

shycal04

Jun 10, 2016

I will definitely be purchasing another car from your facility within the next couple of years to replace my older Hyundai. Your staff was courteous, pleasant and not too pushy (which I appreciated) Our dealer, Jon, was kind, informative and worked with us to help us pick out the right car for us. Tyler in Finance did a great job of getting us a great APR and a payment plan of something we could afford and not have to stress over. We love our new 2017 Hyundai Elantra and we couldn't be happier with it.

triciaprofita

Jun 9, 2016

Staff kept me informed at all times, they were professional and attentive! Thank you for everything I am enjoying my new car. In the future I will be coming to Fall River Hyandai as well as recommending all friends and family!

hollywood1935

Jun 8, 2016

was excellent...and i will bring in all friends plus others person in need of a great car as hyundai....and excellent assistance of the dealer and salesperson at it all

lizwaring

Jun 8, 2016

Great car would recommend. Everything to make driving safe, comfortable and enjoyable. Compared other similar SUVs and this car has every feature over and above the others.

Nelly1431

Jun 6, 2016

Thank you James Washington and the entire sales crew at Empire. The 2017 elantra is a fantastic car and I couldn't be any happier with it, Mr. Washington was such a great guy from the get go.

en707

Jun 6, 2016

Very happy with dealership. Extremely happy with Tony DoMonte. Finance person wears very good too. Neither one tried to sell me more than I wanted. Would highly recommend

bethx0ayden

Jun 4, 2016

Dj didn't everything he could to get us in the right vehicle with comfortable payments crystal was amazing and I like how she calls to check in and make sure we are satisfied

samanthaa228

Jun 4, 2016

This was my First brand new car purchase and it went wonderful! Thank you to the staff for working with me and making this a successful experience!

ezzy1190

Jun 4, 2016

Was a great experience.. I love my car and if it wasn't for Tony being incredibly sensitive to my issues I would of left...thank you

janice.anderson4

Jun 4, 2016

The sales and finance people worked hard for me but the receptionists should be retrained in good customer service techniques . !I I came close to going elsewhere because of how they treated me I

harrietmendes

Jun 3, 2016

Excellent experience !!! He greeted me so nicely as I approached the dealership. I was only browsing around at first and he made us very comfortable and we made an awesome deal. We love the car!!! Thank you again!

deej0119

Jun 2, 2016

The Tucson was a little more expensive than I wanted to spend but it's a really nice SUV. I really should have got the roof racks for the price paid.

mariaaguz

Jun 2, 2016

My fiance and I had a wonderful experience. Brandon was great. He was extremely nice and helpful. Tyler also provided great customer service! They were very professinal and helpful.

andreamariagervasio

May 27, 2016

I had a great experience. The salesmen I worked with were very nice and listened to all my concerns. I was very appreciative for all of their help.

debbie.a.bryan53

May 26, 2016

The service department is always does a fine job. They make me feel welcome and always answer all of my questions. Jeff and his staff are very welcoming.

mosesdepina76

May 20, 2016

Felt good Rob Collins my salesman was honest nice was out to see what I was really comfortable with everything he made me feel very comfortable he is awesome he did make my day I'm very happy ty empire and you Ron

kimkaiser9293

May 19, 2016

Brandon was my salesperson and he was great! He asked exactly what I was looking for and managed to find the right car within my budget. This was my first time leasing a car and everyone was so friendly and accommodating. I will definitely be a returning customer.

mfurtado1982

May 13, 2016

Had a pleasant experience,employees were kind and professional. Car was clean delivered with full tank of gas.sales staff was courteous and professional. Good experience overall.

aleal0

May 8, 2016

As soon as I walked into Empire I was able to relax and take a deep breath. Brandon was able to ease my concerns about leasing being this was my first time car shopping. Overall was an uplifting and positive experience to go through and I am happy I chose Empire.

ashley.victoria.nyser

May 7, 2016

Thanks for a great sale! Love my new car! Everyone was very kind. I didn't think I would have a car with all the bells in whistles in my price point with less than 100 miles and not preowned.

chrisaj129

May 6, 2016

My salesman, Bryce, was very personable and kind. He took the time to find out what my needs and wants were for a vehicle to fit my lifestyle. He is knowledgeable about all the Hyundai vehicles and was helpful finding my Elantra GT in exactly the right color and options I like. With the assistance of Joe and Rob, we worked out a deal I could afford and Rob explained all the finance and insurance details. Thank you to you all!

dianem1122

May 6, 2016

Empire Hyundai was amazing and courteous as usual... My 4th Hyundai and I was very happy with every Dept in their dealership-- Management, Financing, Service Dept and Sales Dept. Thank you all once again!!!

ncskasweet6

May 6, 2016

Empire Hyundai is by far the most complete and professional dealership in the city. This is my second purchase with them and I couldn't be more satisfied. They understand the customers needs and have an excellent line of used and new cars.

ctap1234

May 5, 2016

From the time we arrived until the time we left the staff was attentive, helpful and showed a genuine interest in what I wanted.Our salesman was thorough with explaining the car the dealership and followed up after the car was bought calling to check if I was happy with the car and to say if there were any problems to let him know. I definitely would recommend to anyone to go to the dealership.

lindarobbins40

Apr 22, 2016

worse experience ever. Would not recommend this dealer to anyone. Love the vehicle. Disappointed to learn at the 1000 mile checkup that the battery terminal cover was not in place, windshield washer fluid not filled and missing to tire tube caps.

jarruda36

Apr 21, 2016

Very pleased with our new Elantra GT. Everyone at the dealership were very professional and went beyond being helpful to accommodate our wishes. James has been very helpful.

pathayes0707

Apr 21, 2016

Sales person and trainee were personable professional and thorough with sale and information about the purchase and followed up with contact regarding change of insurance etc.

srainey2

Apr 19, 2016

I completed this review in the general survey. I could not be more satisfied with Empire Hyundai, or my new car purchase. The only tedious part of the experience is the redundacies of this survey.

amarallori

Apr 16, 2016

Empire Hyundai has treated us well over the years and this is the reason we keep going back . From sales people to the service dept. we have never had a problem . Looking forward to doing business with them for many years to come .

tyler pereira

Apr 12, 2016

Nick Sousa was very patient with my needs along with all the staff at Empire Hyundai. I would recommend them to anyone looking for a great car buying experience.

rimasvictor

Apr 12, 2016

(Repost from previous page) One week after purchasing my 2016 Hyundai Veloster, I noticed a plastic strip on the roofline, left side, had popped up. This piece did not snap back in place, after trying several times. I drove to the service department whereupon I had to schedule an appointment for the following week. When I arrived, a service person looked at the piece and snapped it back in place. Later that day, April 11th, I noticed that the plastic strip on the right side was coming undone. Now I have to schedule another visit to the dealership. Upon noticing the left side strip popped up, my reaction is to wonder what will go wrong next with my new car. Well, as mentioned, the right side plastic strip is coming undone and I'm beginning to wonder about the quality of my new 2016 Hyundai Veloster. I will be writing my second experience on social media. How can I not wonder what will go wrong next?

joeg

Apr 6, 2016

Purchase was fine and then...:My wife came in for an oil change on a 2015 Elantra with approximately 16,000 miles...we are the only owners of the car. The service manager stressed extra maintenance options for her to have done on the car. First was a tire rotation. This was a respectable offer and is consistent with the manufactures scheduled maintenance plan provided by the manufacturer in the car. She was then sold the biggest scam on earth. Your maintenance manager stated, that the manufacturer stated that she should have her fuel injector system cleaned. He even presented a sheet of paper with '15000 mile maintenance' on it which showed that a fuel injector cleaning was $150.00. This maintenance is not referenced in the manufactures maintenance guide... it is on a Dealership recommended maintenance list - for one purpose only sales growth in the shop. I contacted the dealership and spoke to Rob (maintenance manager) and asked if the maintenance was on the manufactures list, because if it was, then I was missing the new requirements from the manufacturer. He stated no. I asked where it came from he said it was a store recommendation that the techs believe is important. He stated that he explained to my wife that it was only recommended. I do not believe that. I believe there was more pressure as my wife and both daughters stated he really stressed it. I know high sales pressure and I know that it occurs in two places- car sales and car maintenance. There was no need at all to have the fuel injector cleaned on a car with less than 16,000 miles on it. There were no sputters, loss of fuel burn percentage, lag in the engine...none! These types of questions were not asked. Instead a low down sales technique to a woman with two kids coming in to get an oil change. Empire Hyundai placed a locally created sheet of paper in front of her, chose items from the manufacturers maintenance for 15,000 miles and added a completely unnecessary maintenance item. A different occurrence I had with Empire Hyundai's repair shop was when I came in for an oil change for my wife's care and the maintenance manager came up to me with a filthy cabin air filter and stated that it needed to be replaced. I asked him how much and he stated about $55.00 installedkey wordinstalledI should have caught onto that. I agreed as I figured that was the price of the filter. After I paid my bill, I looked at my price breakdown and almost threw up when I saw that the filter was about 25.00 and Empire charged my 30.00 to put it in...a one minute job for 30.00...what a joke! He pulled the dirty one out to show me it was dirty. If I would have said no, he would have put the dirty one back in and I could have went to the parts department myself and completed the job for less than half the price. I know Empire is in the business to make money, however with tactics and costs like this, you will soon be in the business of losing customers forever. Shame on me for the cabin filter event and shame on me again for ever asking my wife to come back for the oil change. I should have known better. I own two 2015 Hyundai Elantras. I bought one from Empire and one from Route 44 Hyundai in Raynem, Ma. I have all of my maintenance conducted at Route 44 for the vehicle purchased there and there are never any issues, up sales, or silly games. Effective immediately, all maintenance on the car I purchased at Empire will be shifting to Route 44. My Opinion: Empire Hyundais practices, behavior, and tactics are disturbing, unfair, and most importantly unethical. I am not coming back. I am in the military and will never recommend this company to any of my many acquaintances or colleagues. I genuinely hope that the Better Business Bureau does everything they can to investigate and do what is right to expose these practices. I paid the price. I pray others do not.

luvanmusic392

Apr 6, 2016

Friendly, Good Service, and Good Price. I got the car I wanted and went home with it the same day. I got the car for a good price a month and learnt magic tricks while I was there.

luiscuc

Apr 6, 2016

I am happy with my new car i was happy witb the customer service and the effort to help me get the best deal possible

cliff2

Apr 6, 2016

Overall, my expierence at Empire was as I expected. I went to this dealership knowing what I wanted in a vehicle. I feel that I was offered a selection that was within my budget and within my needs.

linda528

Apr 3, 2016

We were very happy with the service we received from Empire. Everyone there was so friendly, and our salesman, Nick Souza, did an excellent job making us feel comfortable and explaining everything to us. Our new ElantraGT is just what we wanted and we are very happy with the price we paid and the whole experience.

cvafrothunda15

Apr 2, 2016

EMPIRE HYUNDAI is the best will come back to get another new car in the future they did a great job and gave me the best deal ever eexplained everything I needed to know

dwarf_47

Apr 1, 2016

Brandon was phenomenal and took care of everything from the moment we were ready to be shown around through when I drove off in my new Sonata. I will always recommend Empire and send people I care about looking for a new car to Brandon because I trust he will give them the same excellent treatment.

saints97

Apr 1, 2016

As soon as I got to the dealership the salesman, Nicholas Souza, was very helpful. He helped me get the car I wanted, he explained the options I had and helped guide me to the car. Was a very pleasant experience.

steve

Mar 31, 2016

I would recommend family and friends and anyone I know to purchase their car at Empire Hyundai. It is simply the best dealership in Massachusetts

c24silva

Mar 29, 2016

AMAZING! Everything was perfect. I couldn't be happier! Rob Collins made sure I left Empire Hyundai with the car of my dreams. 2 weeks later and I'm still amazed. My car is absolutely beautiful and I had an incredible experience with the entire sales team. From Point A-Z everything was fantastic. I highly recommend Empire Hyundai to any and everyone! With such a great sales team & people like Rob and Tyler working there, I know for a fact that my next car won't be bought from anywhere but Empire Hyundai! I seriously can't say enough positive things about these 2 gentlemen & this dealership! Thank you for being so great!

froggybette

Mar 28, 2016

Rob was patient, informative and very kind. He was not one of those pushy salesman that I hate. I would recommend Rob to anyone for a great experience!

suer0

Mar 28, 2016

Had a good experience and liked working with Mike towards my purchase. Had to go back a few times and Mike always made sure to accomodate me and answer any questions I had.

sonnyvelazquez

Mar 25, 2016

KEEP DOING A GREAT JOB! IM VERY SATISFIED! I WILL RECOMMEND ANYONE LOOKING FOR A NEW CAR TO THE DEALER.I WOULD KEEP THE CUSTOMER SERVICE THE WAY IT IS. YOU GUYS DO A GREAT JOB.

nicholsgary1961

Mar 25, 2016

Excellent service great product enjoyed the entire experience. Impressed with features of the vehicle and superior customer service ftom the staff. Will definitely return for future needs

lisa.pontes

Mar 25, 2016

Nick was great and met all my needs and concerns however negotiating the price with another gentleman was a little intimidating. I felt they could have given me a better price

gail1pat2

Mar 24, 2016

Love this dealearship. Everyone is kind and courteous. You can tell that Management Leads their employees instead of managing. The staff really seem to enjoy working there

alevesque9270

Mar 23, 2016

Tony reis was so helpful throughout the entire process I would recommend all go to him to buy a vehicle. He is very informative about each vehicle and what would suit my needs he also answered all questions I had since this was my first time buying a new car. Excellent customer service.

delc125

Mar 18, 2016

Hyundai helped me a lot with my expectations to buy a new car especially Rob Collins who helped me. Employees have a good attitudes to the customers. Im happy with my new elantra. Thanks a lot!

josesanches14

Mar 14, 2016

My sales consultant Tony Reis was great to work with he helped me get a vehicle on what my wants and needs are. Jonathan Borges the sales manger was very knowledgeable and professional. Empire gave me a great deal and I would recommend this dealership

daren.terpening

Mar 14, 2016

Very good pricing with a lot of inventory to choose from. Tony Reis our sales consultant was Excelllent along with the sales manager Jonathan Borges very professional!

sjf0

Mar 11, 2016

Adam did a great job. He was new 4 days into this job but he worked hard on getting me the right car getting it registered and showing me everything. He was a pleasure to work with and will be an asset to your dealership. Even came in on his day off to register the car for me.

topcat19551

Mar 11, 2016

the service was the best the people were great I felt comfortable thought they treated me well were honest would go back and recommend this dealership any time

jackh3024

Mar 11, 2016

Being a new car-buyer, I expected a worse experience than I got. They didn't try to hide costs, and I got a fair deal. They left me with a dealer plate so I didn't have to come back, which was great. Negatives- the process took WAY TOO LONG. I was there the duration of the dealer's operating hours on a Sunday. They could save some time eliminating the embarrassingly low opening offers, but I suppose that's the game. Despite that, an overall positive experience.

ARMAND882

Feb 22, 2016

overall experience was very good friendliness very good customer service very good customer service was very good overall very happy with my experience at empire hyundai

NEALOBRIEN0

Feb 16, 2016

Ron did an excellent job. He was polite and knowledgeable about the product. He wasn't pushy and walk me straight thru the process. No complaints whatsoever!!!

Annoynomous

Feb 10, 2016

This place did a run around. They made me feel excited and believed that I had a new car for them to disappoint me after. They wanted to charge me more money for the car I wanted. They ultimaltely suck.

TAMMYBORGES6

Jan 28, 2016

The staff was very friendly and knowledgeable. I was very hesitant about negotiating for a new car and it was actually very easy and straight forward. I have already recommended Empire to a friend.

LGALERRN

Jan 25, 2016

Empire Hyundai of Fall River-This was the first car buying experience that I have ever enjoyed! My entire experience with Empire was really great. I was very impressed at how welcoming everyone was without pressuring me to buy something. The salesperson, Steve, was very well informed about the car and answered the many questions I had. Both he and the Manager, Johnathan patiently waited for me to run next door to a specialty store before the store closed (it was a Sunday) and when I returned, were able to pick up right where we left off. In addition, I had never thought of leasing and they were able to show me this option as well as purchasing. The finance representative, Duarte carefully explained leasing details and even suggested a wonderful restaurant in the area to try before going home! I was also impressed with how I was able to speak with the manager, Johnathan, for more than just a few minutes and that he was part of the sale and worked with me on pricing. I had left another Hyundai dealership on the Cape because I had a negative experience there. I am very happy to have traveled to Empire of Fall River for this purchase and the car is beautiful! I felt like I was a VIP and part of a big family, also that my visit was important to them whether or not I purchased a car from them...I returned for my 1K miles check and was treated very nicely by Amanda...I look forward to my oil changes!

JAMARAL1969

Jan 25, 2016

EXCEEDED ALL MY EXPECTIONS, ANY QUESTIONS I HAD WERE ANSWERED.POLITE ATMOSPHERE WHERE I WOULD RECOMMENED THIS DEALSHIP TO EITHER MY FAMILY OR FRIENDS WITHOUT A DOUBT.

DAWNKS65

Jan 23, 2016

Very nice folks that work there! I will tell all of my friends to buy a car from them and people. And other folks Im friendly with.

KAYLAFERREIRA

Jan 23, 2016

Bought my first New Sonata from Empire Hyundai and the customer service was excellent. They made sure I would drive out of the dealership with the exact car that fit perfectly to my needs.

ILIANAPR15

Jan 13, 2016

Ron Webb is the best salesman: helpful, polite, and honest. Great and timely service. Very thorough with explanations. Everyone friendly and accommodating. Experience exceeded my expectations.

WEEMIS0501

Jan 12, 2016

Nolan sucks. He didnt follow through with anything. He quit calling me back and taking my calls after I purchased my vehicle. Don't say you're going to do something and then dieappear just because you already got my money. Every time i call, the staff plays games with me on the phone... they'll keep you on hold forever and then hang up. Empire Hyundai is a joke. Paul McCarthy is the only saving grace of Empire Hyundai! He followed through with everything Nolan said he was going to do but didn't. Give Paul a raise.

ANGELO0

Jan 9, 2016

Brandon was great to work with from the start! Like his no-nonsense approach to finding the right vehicle. Test drove 2 and made the final decision. We negotiated the deal (my 5th Hyundai lease) and I drove home in my new Sonata 2.0T Sport...love same day deals!

KISSES958

Jan 6, 2016

I love my new car I just worry about the excise tax consider it is a 2016 which is important to me and I don't want to loose anything I work hard for considering my disability

KCJCAC

Jan 5, 2016

Overall good experience. This is the second car purchased from Keith, good salesperson. Would recommend dealership to friends and family that are interested in buying a new car.

PLWESTPORT

Jan 1, 2016

I am very pleased with everyone that I had contact with. I would refer anyone to do business there. it was a very good experience.

DANCATTANO

Dec 29, 2015

Empire Hyundai made buying a new car quick, easy and painless. I was replacing a totaled vehicle so I wasn't the easiest guy to work with but Tony helped me out. I appreciate the fact they didn't try to get me into a car I didn't want and they didn't try to offer me a million add-ons to the vehicle I purchased. Overall, this place was great. From talking to Tony about the car and getting a good price to sitting down with Tyler to sign paperwork. Everything was quick, smooth and there were no hidden fees or details that were left out. They explained everything very well. This dealership has definitely changed my opinion about buying a car!! Thank you!

FUDLIK

Dec 26, 2015

Completely satisfied with the whole experience and would recommended this dealership to others. They went out of their to help us choose the right car and Rob Collins personally delivered our car and has been most helpful and accessible to us.

KORMILCOLLECTOR

Dec 24, 2015

Nolan was an excellent sales person to work with. He was not pushing and tailored his approach to us. If he or other employees were too agressive or pushy, we would have walked out. I have been trained in sales, and to get people to do what they normally would not do and could identify everything they were trying to do. This could have turned me totally off to the dealership. Nolan was wise enough not to play the games.

Mainers1

Dec 24, 2015

I had a similar disturbing encounter with Joe and would like to give my support to the words posted by "Do not honor their own Truecar price". I was literally yelled at and berated with the Empire employees and customers as witness. I cannot help but believe he feels empowered to behave so deplorably by his employer who holds the ultimate responsibility for such unprofessional behavior. Joe even promised me he would delete any negative posts I made about my visit. If he deletes my post, it's probably the only promise he's ever kept.

steve

Dec 23, 2015

Whole process was a complete nightmare I will never do business with Empire hon day again the management staff is horrible very deceiving and very on honest

FRF46-1

Dec 23, 2015

I took my new vehicle to an inspection station near my house so I could pick up my car sooner. I sent the receipt to Empire and have not been reimbursed yet.

DAVIDCALZADA71

Dec 22, 2015

I was satisfied with your service and every employee I spoke with was friendly and courteous. I will bring my son to purchase a car when he returns from his deployment

DBNICOLE86

Dec 17, 2015

My experience was good considering my situation I was in. They worked with me to get me the interest down and told me I could go back in 6 months to lower my interest rate.

j.h.

Dec 16, 2015

it should have been a nice smooth easy transaction, but not here oh no not here. I went on there website found the 1 I wanted then checked the price on the tru-car website and printed there low price guaranty certificate called the store then drove there and what a surprise the person I spoke to was mysteriously not there. ok moving on, after about 25min after they asked 9000 questions they said oh no we cant sell the car at that low price "someone made a mistake" but we can sell you a base model for $2000 more than the price I was guaranteed (xxx !) Do people really go for that crap ? so I left very unhappy and wasted 4hrs of my life (between web & travel there and back) so I will move on to another dealer that wants to sell a car to someone with good credit and a half of brain. Thanks for the waste of my time !

RAYF5247

Dec 9, 2015

had a very good experience and was treated very good by everyone at the dealership the service dept was very cleane and willing to help

Serial car buyer

Dec 6, 2015

All I can say is that all the positive reviews have to be from the employees and not real customers. We were looking to purchase a new 2015 sonata hybrid. We came in with the true car price spoke with Tonia about rebates felt these guys were on the up and up. The pulled up the car it had 1030 miles on it. I have never seen a new car with over a thousand miles on it time to negotiate the deal which should not have been a negotiaton but I guess these guys think the true car price is a start not the end. They made me drive down there and they weren't ready to honor the price their employees qouted. Then he has the audacity to hell out "I am not selling you the car". Seriously.WOW I have walked out of dealerships and was doing just that when this guy decided to announce he wasn't going to sell me a car. If that makes you feel better about loosing a sale!They obviusly like the car they put over a 1000 miles on it!

DANIEL.MORIN

Dec 3, 2015

My wife and I came quite a distance away to go to this particular Hyundai, because we liked the price quotes we were getting there online and because the online person I spoke with (Nicole) was very professional and friendly and efficient with all of my questions and etc.... When we arrived there we were greeted very quickly and recommended to Steve Thomas who was very professional and straightforward with a nice manner. Having many years of great experience with Hyundai's already, we went in knowing exactly what we wanted and I told Nicole we did not want to be "haggled" or for anyone to try and sell us upgrades or on anything other than what we had already decided on and they fully respected our wishes when we got there and we majorly appreciated that! "Duey" was especially friendly and explained everything perfectly, answering all of our questions fully. Our only negatives were that it took a little more time than I anticipated to get the car and we felt it took a lot longer than we expected on our first visit of almost 3 hours. Other than that we got the car we wanted and worked with some great people in the process!

MICHAELMSHEA7

Dec 2, 2015

They kept jumping the price up too much and I ended up with a much larger car payment than I wanted. Every time I gave them a number they went higher and higher. Then when they gave me a price I agreed on. Right when I was packing up my new car they hiked up the price 100$ more a month.

KATHLEENMCCRA728

Nov 28, 2015

not happy they were not totally honest and took the car back after four days with a promise that I could get financed no problem and had a 2015 trade in

PLEBLANSTER

Nov 24, 2015

Both Tony and Duarte were very kind and while professional very down to earth and made me feel welcome, like I was anot old friend.

PLARS2000

Nov 24, 2015

Tony Reis from Empire Hyundai made my purchase as stress free as possible. At no time did he pressure me. I will tell my family and friends of my great expierience. Thank you Tony Reis. Thank you Empire.

KRISTENMCPHERSON4

Nov 22, 2015

Our salesman was awesome in every way, told us different features on the car and what will work for us and what wouldn't, he was very quick in getting us a deal on a brand new vehicle. The sales manager Paul was great in providing great service in getting the car registered fast for us.

MAHUGGINS25

Nov 21, 2015

The best experience I've ever had buying a car. Helpful, friendly, smart salespeople. Plus the 2016 Hyundai Tuscon is a fantastic car to drive. If you're in the market for a new car, Empire is the place!Maryalice Huggins, Middletown RI

MICKYMATH

Nov 18, 2015

Knowledgeable Staff. Could use a coffee center in their sales floor area.Seemed willing to help with questions. Was allowed to take test drives in many cars on different road types.

DBAKER2013

Nov 17, 2015

Sales person was great, came in on his day off to help me and stayed later then his shift.The parts department were also very help full.Thanks Guys

NICKMONIZ

Nov 16, 2015

Generally had a good experience. There was a lack of understanding on the salespersons part which delayed the delivery of the car by 4 days.

SBACCELLI

Nov 12, 2015

painful negotiation and I felt they lead me there under false circumstances. I felt they tried to take advantage of me on my trade in.

JANICE0527

Nov 10, 2015

I am very pleased with my purchase and overall experience with Empire Hyundai. Hanna was wonderful to work with and was very helpful throughout the entire car buying process. Right from the beginning he asked questions to determine what I was looking for in a vehicle as well as my price range. I never felt pressured or rushed. Joe Carvalho worked his financial magic and I was able to get the car I wanted with a payment that I was very happy with. Both were completely straight forward, professional, and a pleasure to work with. This is the first time I have ever purchase a Hyundai and now I can't imagine driving anything else!

PHIN4LIFE1354

Nov 10, 2015

Great experience and were able to work a deal for me..Would definitely be back to purchase another vehicle. I will also recommend to any family and friends.

BNSHUNATE

Nov 7, 2015

My salesman did a great job well informed and very helpful. Ron Webb did a excellent job with my wife and I. Made buying painless..

JUSTJOANFRIAS

Nov 5, 2015

Best dealership experience I've ever had from the moment I drove in. Friendly, knowledgeable, helpful staff. Cannot say enough good things about this dealership and will not hesitate to recommend them to my friends and family.

RHARRISON92

Nov 1, 2015

Great experience all around! Nice showroom.. quick responses on any questions. I would and have recommended friends to empire to get a car. Thank you!

KARENCAMPOS776

Oct 28, 2015

The sales staff was great to work with and answered all my questions I had. Jonathan Borges the sales manger was great to work with also very Friendly and knew alot about the product and made my purchase feel comfortable

PATCULL

Oct 28, 2015

Best experience I've ever had purchasing a vehicle. I would recommend Empire Hyundai to friends and family. We were looking for a new car for my wife and we each left the lot with a new purchase.

CMONIZ13

Oct 27, 2015

Brandon was a great salesman to work with. He was very professional and helped make our experience a good one. Pleasure to do business with. Thank you.

MISSCANDICEALMEIDA

Oct 27, 2015

If you need a new set of wheels go see Nicholas Sousa! Nothing but ecstatic about my new car and the level of service I received.

JONGODDU83

Oct 25, 2015

great experience, they took care of us, made sure everything was all set, explained everything. called and made sure we were happy after everything was all said and done.

FBACCT55

Oct 22, 2015

Hanna was a fantastic salesman to work with. I had some bad experiences at other dealerships and he turned that around completely. He is the reason that I purchased a car from your dealership. Please let him know how appreciative I am of him help in this process as he really made the difference.

PJFERNA50

Oct 21, 2015

Searching for a vehicle is difficult it's a necessity for life but can be luxury I wanted all the bells and whistles but like everyone else at a reasonable price searching for a vehicle is difficult it sad necessity for life but can be luxury I wanted all the bills in whistles but like everyone else at a reasonable price I salesman help me get what I wanted

CAROLVLACHOS

Oct 20, 2015

The service I received from Nick Sousa was excellent. I Hope all your other help is as nice and respectful as him. Thank You Nick. Sheila Kelly. I love the car thank you again.

COURTNEY521

Oct 20, 2015

Would have to say my experience was one of my first for me to do on my own. I had gone in not knowing much but left with much more knowledge on leasing a vehicle. Everyone was super nice. I would recommend anyone to Empire Hyundai.

NSILVA0

Oct 19, 2015

Great staff, very helpful and informative. I will definitely tell all my friends about the great experience I had buying my new car at Empire Hyundai!

SUZHAM10

Oct 15, 2015

Great customer service Continuous concerns even after the purchase Brandy ,Tony,Tyler & Paul were all a wonderful experience Keep up the good job !!! The other dealership I experienced Doesn't stand a chance as long as Empire is around

JR591809

Oct 7, 2015

It was fine. People were friendly. We like the car. The only glitch concerned the slow registration process. I was not on the original insurance policy as owner, only driver, which slowed things up. The dealership had a hard time finding us on the insurance system. All's well that ends well, though.

FURTADO.KEVIN

Oct 7, 2015

I would definitely recommend anybody that needs to buy a car that call me an empire they really worked with me and give me a good deal I'm really happy I went there

MSFROG1975

Oct 7, 2015

I came the first time with bad credit and they got me into a car I really wanted and it was quick and painless. Unfortunately, that vehicle was totaled, so I came back for my replacement vehicle. Again I got excellent service and couldn't be happier.

LADY851

Oct 7, 2015

I was very satisfied with my Hyundai Experience. Everyone I came in contact with was very helpful in meeting my needs and wanted to make sure that I was happy with my vehicle.

SPRKEE94

Oct 7, 2015

I was very pleased with my experience purchasing this vehicle. All of my needs were met in a timely professional fashion. I would recommend family and friends to use this dealership in the future.

TAX-REP

Oct 1, 2015

Had best deal and was willing to work out the best price. Selection of colors was limited. Definitely would work with them again. Especially Steve Thomas the sales person.

LILIANA361

Sep 30, 2015

I purchased the 2016 Elantra Se...My Sales person was Tony Reis, and I could not have been more pleased with the way I was received, I totally understand that a sales person is there to sell you the car that is their job. But to me it was more then that, it was about character, personality, respect, courtesy, humor. He made me feel like family from the minute I stepped in the lot, and that was simply with the way I was greeted. So to him a Huge Thank you. I would also like to Thank Duarte Arruda for helping me with the Finance part of the deal. Both these man are professionals and im glad I got to meet them.From the bottom of my heart I thank you. I just pray for Blessings to have luck but that's behind my control.

carguytony

Sep 27, 2015

My husband and I stopped by Empire Hyundai on Friday with intensions on buying a vehicle. Have had bought an elantra back in 2010 we have been very pleased with our past experience. We bought found our vehicle and Saturday purchased the vehicle. Thank you Antone Santos. Very nice man,Not pushy like some can be. Antone worked well with us and with management to help get us to where we wanted to be in order to purchase our vehicle. We are excited to have purchased the vehicle we went there for. Empire Hyundai is friendly,excellent service department and our Sales man Antone thank you again .Also to Rick Torres. Thanks guys. Dave and Lucy Oliveira.

MANDYMEDEIROS211

Sep 26, 2015

I had a great experience purchasing my vehicle at empire hyundai. NICHOLAS was a great salesman he respected all my wishes and helped to ensure that I eked out of empire with the price I wanted for my vehicle.

MPACHECO

Sep 23, 2015

I simply had been dreading to even go look for a new car, but my husband had seen an ad for Empire Hyundai and suggested we go check them out............I still dragged my feet.....but finally got there and I am truly pleased with the experience I had with them.........wished I had gone sooner!!! Thank you Empire Hyundai!!!

Judylaw

Sep 20, 2015

Tony Santos was very patient with me. I was frustrated with the car buying process and had been to several dealerships. He was sympathetic and made sure that everything was taken care of and that I was happy. If you are going to purchase a vehicle, see Tony. You won't be sorry!!

LBROUILLETTE12

Sep 17, 2015

Tony Reis did a wonderful job helping me find a vehicle that met all of my needs. He worked very diligently and made sure that my experience at Empire Hyundai was nothing short of satisfactory. I highly recommend Empire Hyundai to anyone who is looking to purchase or lease a new vehicle.

CHANDRAN88

Sep 16, 2015

The dealership people were nice. I got a good deal. I would recommend this dealership to anyone in the New England area. I will go back for the good prices.

CHRISTIELYNN5796

Sep 16, 2015

Tony Reis was so helpful and friendly!! Everyone that day was very nice. Too many to name! They were knowledgable and helpful. I will recommemd empire to my friends

CRAZZYTRACEY44

Sep 13, 2015

I had the most excellent experience at empire hyundai thank you to nick sousa a very honest well informed salesman???? I am very pleased and will and already have referred customers to him??

Kbenevides

Sep 10, 2015

I have received perhaps the worst combined customer experience I've ever had the displeasure of experiencing. Between the dealership giving me back a car that was many times worse than it was when I brought it in for a litany of issues, charging me for two diagnostics, as I brought it in to see what was wrong after the recalls, they Empire Hyundai?) now absolve themselves of any blame, and when brought to Hyundai? to resolve the issue, the PA issued was rejected, and I was told it's final, no where else to go, nothing else to do. Done, Sorry, you're out of luck, despite your issues being well documented issues known in your make and model. So, alright, America's Best Warranty? "#ThisisLoyalty" Campaign, Show me some loyalty. Show a customer who has loved the car save these obvious issues, some loyalty. Mastria Mazda?, show me that the salesman who sold me the used car, and told me the warranty transferred over in full wasn't just some schmuck trying to make a commission. Can anyone at Hyundai pick up the obviously dropped ball, and make a customer happy? For their 'Loyalty'. Because this sour experience is making me wish I'd never even considered a Hyundai, and gone to another competitor who would treat me like a loyal customer. The car is barely a year in my care, and the fact I'm having this many issues with the Starter, the Transmission Switch, and recalls that were apparently 'fixed' is just outright unacceptable.Case Number: 8191074

bberk71

Sep 10, 2015

I worked with Tony Santos at Empire Hyundai. Although I had some trouble dealing with the dealership as a whole, Tony made the process a whole lot easier. He was by my side through the whole process and had my best interest in mind regardless if he made the sale or not. Amazing guy! I recommend if you are trying to buy a car go visit my friend Tony Santos at Empire Hyundai.

WesleyTorres

Sep 10, 2015

I currently have two jobs, and attend college. I also have a son that is in school. I needed a good car with a good deal to move around but could not find it. I was driving a 99 Suzuki esteem and it was really giving me some problems. I stepped inside the Hyundai dealership and I was quickly greeted with a smile and with politeness. Antone Santos was the sales person that assisted me in buying a new car. He was very prepared and willing to help me. I never thought that I would walk out the dealership with a 2016 brand new car. I really liked the service, in special how I was treated by Mr. Santos. His respect and appreciation for my needs where really the key for making business with Hyundai dealership. I felt very honored and appreciated by the dealership. God bless you all in the name of my Lord Jesus Christ and Thank you.

JHALTON22

Sep 10, 2015

The staff was friendly and not pushy at all. This was my first time buying a car and I did not feel pressured in any way like most people say they are when at a car dealership. I felt like the staff really cared about me getting the vehicle I wanted for the best price rather than just trying to make money off of me. I went on a Saturday morning so it was pretty busy and took awhile to finish the entire process, but overall it was a very quick and easy process. I will definitely be returning!

AJCABRAL

Sep 7, 2015

Was not looking forward to getting another car but Empire Hyundai quickly put me at ease. My salesman, Ron, was professional, friendly and attentive to my needs.

Susanclairex89

Sep 5, 2015

My first time ever looking for a car at a dealership. It was the perfect car buying experience. Not only is my Hyundai Sonata pretty Pearl White, fancy, and magnificent, but it runs smoother than you can imagine! Rob Collins came out to greet myself, my Grandmother, and my boyfriend. He treated us with the utmost respect and kindness, and still would even to this day. He was there every step of the way. Made us feel comfortable, and took care of us through everything. On top of all of this gracious work, they work with you financially! I couldnt believe just have to say, that was the best experience at a car dealership anyone could ask for, and for that, I thank you kindly.

BMARTEL54

Sep 3, 2015

Although once the salesman, who did an excellant job, finished his step in the sale, we felt a lot of time was spent waiting to finalize the purchase . Everyone we had contact with was extremly personable.

KPARRAIAL

Sep 1, 2015

I would not purchase another Hyundai from any other dealer than Empire Hyundai. The service was great. We were in and out of the door within 3 hours. We left with a new vehicle. It was a wonderful experience.

WALLYUSCG

Aug 25, 2015

This was by far the easiest car buying experience I have ever had. I've purchased 3 new vehicles before this purchase and none of them were this easy. Very friendly dealership from the moment you walk in the door to the day you drive home. Highly recommend them.

KAYLYNVASCONCELLOS

Aug 18, 2015

Had a great experience, sales person was very pleasant . I will deff refer my family and friends to go to Empire . They treat their customers like family .

STEPHANIE.EWENS

Aug 11, 2015

I knew what I wanted and Peter at Empire Hyundai helped me with everything and was very kind and professional. Thank you to hime for everything.

JEANSTJEAN64

Aug 11, 2015

Was able to purchase the auto that fit my budget. The sales staff was most helpful. The sales person whom I purchased the car was excellent.

randyla33

Aug 7, 2015

This is my second time leasing a car here. I will walk away from a dealership with high pressure sales tactics but I experienced none of that at Empire Hyundai. Everyone was professional and easy to talk to. Service folks were great as always

MOONSTAR5505

Aug 5, 2015

Nice people looking for a sale at the end of month, particularly in summer. Excellent sales skills so one must be on their guard not to be swept away. I feel there was sincerity in the mix which I think won me over; still, I paid too much for what I have with all the benefits I was given. What can you do; it is just what happens in situations such as these.

MARYEWOODS94

Aug 5, 2015

Great experience, friendly staff, went through the whole purchasing process as well as operating the vehicle. It was able to pick up the vehicle the next day and it was fully fueled and clean.

KIVESON1

Aug 4, 2015

My husband and I have bought a total of six cars from this dealership over the years. This past experience was the most pleasant. Our sales guy, Mike was very helpful and did not pressure us. He was very attentive and helped us find something in my price range. Also Tyler was helpful in explaining the gap insursnce and helping me get my interest rate lower. Also Mike helped me with the insursnce, registration and sticker. It was such a great experience that my father-in-law went in the next day to buy a car too.

HIGHWAY0

Aug 4, 2015

Great experience at empire Hyundai. Will gladly recommend them to my friends and family. Good customer service and great pricing. Looking forward to my next purchase.

MikeJudy

Jul 30, 2015

It's a business. They're there to sell cars and make a living. They do it in a very very pleasant style and make one feel a part of their family. Time will tell if this continues but the first experience was very pleasant.

ROSARIO.BORGES

Jul 29, 2015

I am very satisfied with the way I was treated by Tony Reis, he is my favorite there, I had all I wanted and the car I choose..

ESTRELAB2267

Jul 25, 2015

I had a good experience. ..sale man always kept me informed of the next step in process. Very happy with my vehicle so far. Rob Collins was great!

STEVE.G1951

Jul 24, 2015

My salesman, Steve Thomas, greeted me within 10 seconds of entering the dealership. He took the time to listen to my needs. He also showed me two vehicles that fit my needs and allowed me to test drive both. I found him very professional and made my whole experience quite quick and easy. He also spent the time to show and explain many of the features the car had to offer. I would definitely return to this dealership and also recommend both the dealership and Steve Thomas to my friends.

SMOKEY0214

Jul 22, 2015

Overall I was satisfied at the dealership. However, the questions within this survey are asking the same thing in different words, which is frustratin . Very simple, my experience with the staff was perfect, but if I have to take a survey like this every time I buy a car from you guys, I would think twice. When can I start enjoying my car, after 100 questions?

GONCZI

Jul 22, 2015

It was a good deal, and a good experience. 100 % honored the verbal agreement and did not try to sneak anything by me. Everyone I met was professional and dealt w. integrity. This wa far better than my typical dealership experience.

DEPIPPO2011

Jul 21, 2015

3rd time buying a car here. Sale staff is knowledgable of the cars. Service management/techs are friendly and helpful. We now have 2 new Hyundai's so hopefully we won't be back for a few years but when we need a new car we will be going there.

CENECHEBALIER

Jul 17, 2015

the dealership, Empire Hyundai does great work. All should be commended for their efforts. from the little guy to the big guy, they put customer first.

TREIS68

Jul 15, 2015

Had a great experience , everyone down at Empire is down to earth & honest & very friendly. I'll deff be back to service and say hello to my friends down there . Thanks guys !!!

DMM7462

Jul 14, 2015

I highly recommend empire the salesman and staff were awesome very honest and helpful I never felt cheated or rushed extremely friendly and no livable

JOHNTHURBER

Jul 14, 2015

I knew what I wanted and what I wanted to pay per month I did a lot of research online. This made the process easy.

VICTORIA_MURRAY66

Jul 12, 2015

I would rather have a root canal than buy a car, but Ron made it as painless as possible and I love my new car

Don

Jul 12, 2015

Jeff White makes your visit to the Dealer a pleasant experience and unlike most service appointments which always seem to be exasperating, he actually makes you enjoy the visit. Can't say enough about the great service because of him I receive from Empire.

PGREENE1255

Jul 11, 2015

My overall experience at empire Hyundai was excellent. Angel was friendly and informative and Duarte worked to get me the best payment figure pips dibble. My only complaint was on the day if pick up. Angel was in a training seminar so I spoke to another gentleman at noon time to tell him I would be at the dealership by 3:00 to pickup my vehicle. He said it would be ready by thrn. After arriving at 3:00 I still had to wait an additional 45 minutes for the car to be brought to me. I had explained that I had a prior appointment and needed to leave by 4:00 so the explanation of the cars features felt rushed. In addition there was only 1/4 tank of gas in the vehicle and I had to fill it up the next day

BILLGUY1955

Jul 8, 2015

Everyone was great especially Paul McCarthy.Felt comfortable with the dealership because I have been down this road many times before and will experience it again I am sure.

wolski

Jul 8, 2015

Excellent dealer ship!!! Would recommend them to my friends and family.Very good experience.Outstanding salesman.They made buying a car very pleasant experience.Great job!!!

WSE2969

Jul 8, 2015

Bought my 1st Hyundai at Empire. I started looking for another car. Went to a dealership closer to my home. Did not like the deal that was given. I then went to a Kia dealership and did not care for the person that I was dealing with. Made up an excuse to leave that dealership and get to Empire in time to look before they closed . Nick Sousa greeted us and he showed interest into what I wanted. He showed me different vehicles and he brought one that I really liked. Paul McCarthy came and met with us and we worked out the deal . I drove home with the car that day. Everyone that I have dealt with at Empire was professional. I will recommend Nick Sousa to people to see for a Salesman. Did all the paperwork with Tyler who made the tedious task easy. Empire is the one to go to for your next Hyundai!

NCAGUIAR

Jun 30, 2015

This is my 3rd vehicle purchased from empire hyundai all painless experiences.From checking out this azera to finance right up to delivery it was an exceptional experience.

RHUSHION

Jun 30, 2015

Good Dealership with a very good salesman. Peter was truth full accommodating and made the buying experience easy. When I need a new car I will return.

OCORREIA67

Jun 25, 2015

I must say that Mike Domingos was an amazing salesman we felt no pressure whatsoever from him. Would definitely deal with Empire and him again.

AJMAC70

Jun 23, 2015

Overall positive experience.Got a deal within my budget. Treated with respect and patience. Pleasant environment and staff. Got what I wanted in color and price.??

DEBFREIT

Jun 18, 2015

I have purchased 4 vehicles and leased another from this delearship. The staff is polite, helpful and never pressure their customer in the process of a sale. They attempt to make the transaction as painless as possible.

MARVIN.WURTZEL

Jun 17, 2015

Went thru Truecar, got a price negotiated a trade in and was delivered the car immediately. Only had to with for car to be brought up from a remote lot and cleaned up. Salesman and finance person were very easy and pleasant to deal with, no nonsense.

PATRICK_BOURGEOIS15

Jun 16, 2015

I bought a Hyundai Elantra, and the car is wonderful, it is excellent on gas mileage, is a smooth ride, and is the perfect sized vehicle.

FOXWAY21

Jun 13, 2015

I had a good experience dealing with finance manager Duarte Arruda. He was very professional, honest and gave me complete answer for all questions that I had. For that reason I was very happy with my purchase.

HRSULLIV

Jun 13, 2015

My experience at Empire Hyundai ran very smoothly. I received great service and am extremely pleased with my new car! I would recommend this dealership to anyone seeking reasonable prices and an enjoyable car buying experience.

robw1988

Jun 12, 2015

My wife and i purchased a new Hyundai Tucson from empire Hyundai last week. The service and overall friendliness of the staff there; in particular salesman Tony Reis was outstanding. I would highly recommend this dealership to anybody.

Charger101

Jun 6, 2015

I bought a car from here. Set up to have a safety recall issue fixed. They were able to set me up with a rental while they got my car fixed. They kept me updated thru the process. They even found and fixed other issues. No refrigerent in the ac, control arm was bad, suspension was bad. I am glade to have had my car checked and fixed, but I feel that the car should have been checked before it was sold. To midigate these issue's for a buyer.

MPLAROC

Jun 6, 2015

The dealership was clean and was provided great customer service I found the exact vehicle I was looking for when you began searching for a new car

HEATHERPIERCE9276

Jun 3, 2015

I had a great experience with the employees and they knew what they were talking about! I especially love the fact that they are so understanding when I couldn't make up my mind! :)

VCAR51594

Jun 3, 2015

Had an overall experience at empire Hyundai it was my first experience leasing a ca. I would recommend this dealership to fellow co workers, family, friends.

REDSOX1190

May 31, 2015

The guys at empire Hyundai are a class act, very friendly and easy to work with, you couldn't possibly get any better service than empire Hyundai

THEHALEY1973

May 23, 2015

The best car buying experience we have ever had and we have bought a lot of cars. Everyone at Empire deserves 5 star rating. Starting with my very first call and the follow up to ensure I would be arriving at the time I set up. Also, our salesperson, Steve Thomas, was exceptional. He has also checked in with me on several occasions since the purchase. Love my Genesis and the dealership! Also, kudos to the Finance Manager, Joe Carvalho who worked with us along side Steve.

RHOCAM70

May 21, 2015

I was sceptikle to purchase another Hyundai due to having a bad experience with Route 44 Hyundai with the purchase of my first Hyundai vehicle, but the Staff at Empire Hyundai were very friendly and helpful. Would highly recommend this dealership.

smartgeek86

May 20, 2015

Hi,Initially we saw a car deal for a car at Empire Hyundai site and called them about the pricing . . We told them that we live far from the location around 120 miles away. So we asked them the correct price so that we can buy it. They said they can reduce the price in Hundreds . So we told we will visit in person. When we reached the dealership and mentioned the car we are looking!!!.. We are shocked to see the price bumped up in their site.. In a matter of hours they changed the price by increasing it in thousands...Once they realize a customer is going to visit for a particular car . They shoot up the prices of the vehicle... The way they treat the customers in terms of bargain is not fair...

mello431

May 19, 2015

the sales man who helped us Dean Morrissette was excellent very helpful very honest and veryknowledgeable about the cars. My wife and I were very impressed. Duarte Arruda was extreamelyhelpful in the closing of the deal I can not praise him enough. But Dean was the reason we purchasedthe Hyundai Accent I will definitely recomend Duarte and Dean to all

C_Lemur

May 13, 2015

On May 8th I went to Empire Hyundai to inquire about possibly testing driving a car. They would not allow this until they ran my credit and also tried selling me a car beforehand. (They also ran my credit about five times without my permission.) They were pushy and also would not return my old car keys resulting me on being there for almost 3hours!! They kept sending different guys back and forth to me trying to get me to take a bad car that day. They also asked for my debit card or a check to prove I want the vehicle after I told them I will think about it. They stated that taking my card would prove to the financial representative that I am interested. They also doubted that I am active duty military after showing ID when I asked for that discount as stated by Hyundai and stated I would have to provide a DD 214 form. If these people knew anything they would know that form is an official separation from military service form! At that point I was DONE! I said I was not interested, asked for my keys and as they were trying to say I would not get a better trade in for my old car (they offered only $2,000 (I received almost $4,000 at Premiere Toyota, Middletown, RI). I left and since then I have had to contact them twice to stop contacting me. They are still trying to reach out via email and voice mails. NEVER GO TO THIS DEALERSHIP! THEY ARE HORRIBLE!

Sandy

May 4, 2015

I came in for routine maintenance and an electrical problem with my blue tooth voice command. Asst. Service Manager Bob Haynes checked me in. He was extremely knowledgeable, professional and friendly. His knowledge of the Hyundai product was very obvious. He took care of my vehicle promptly, ordered the necessary parts and made this car repair trip a very pleasurable experience, even offering coffee and donuts while I waited. Bob is definitely an asset to the service department, and I would highly recommend purchasing and /or repairing a car at Empire Hyundai. I will recommend to my friends/family.

Tecacat

May 3, 2015

My experience on 5/2/15 was my second with Empire Hyundai. This time was even better than the first! Matt Rego and the entire staff treated me with respect, patience and got me the numbers I wanted. I am very pleased with my experience.

Judy1122

May 3, 2015

I have just purchased a 2015 Hyundai Sonata my salesman was Aaron Dudley and his treatment of me was superior, I have been a customer for more than 10 years and won't think of going anywhere else. I would like to add that there service dept is also top notch

LOVE MY HYUNDAI

Apr 28, 2015

SERVICE DEPT HAS ALWAYS BEEN EXTREMELY HELPFUL AND ACCOMIDATING. SERVICE ADVISOR JEFF WHITE GOES ABOVE AND BEYOND. THE SERVICE TEAM IS HIGHLY KNOWLEDGABLE OF THE HYUNDAI PRODUCT. NO WORRIES FROM SALES DEPT TO SERVICE DEPT .....YOU WILL BE IN GREAT HANDS!!!!!!Z

KadeV

Apr 27, 2015

I purchased my vehicle from Empire Hyundai in July of 2012 from Tyler Torres and the buying experience was great. I have continued to use the Service Dept for Repairs and really enjoy dealing with Jeff White. I also had a small fender bender last year and used Empire's Collision Center and that repair was great as well,Dave at the Collision Center is a great guy to deal with. I have recommended many family and friends to this Dealership and will continue to due so!

Lori Amaral

Apr 27, 2015

Empire Hyundai Service Department is Great. They are very knowledgeable and are great to get repairs done. I scheduled my appointment and I was in and out. They even cleaned my car, It looked just as it did the day we took it out of the showroom. Keep up the great work Empire.

Trudy

Apr 19, 2015

Everyone here is fantastic. James Washington was great: fun, helpful, smart and fair. He's a great ambassador for Hyundai. We are glad we had the opportunity to work with him.Duarte was extremely helpful too.This place is great and the customer service couldn't be better.

JaysMa

Apr 14, 2015

Mr. Carvalho was extremely knowledgeable throughout the entire process. However his arrogance left a horrible taste in my mouth!!! I declined most of the extra's he attempted to sell, I sat with Mr. Carvalho for no longer than 45 mins, and the entire time He made me feel as if I was bothering him or taking up too much of his time! What really ended up ticking me off was the 4 personal phones he actually took while I sat directly in front of him. He seemed to be arguing with who I'm assuming was a spouse or girlfriend, who continued to call his phone continuously, until finally he decided to silence it! Needless to say , if I hadn't already gone through all the paperwork with my sales consultant I would have walked!!!! I won't be returning! Thanks to Mr. Joe Carvalho.

Amidou

Apr 10, 2015

Was Good and was happy customer after two days haggling end with new Sonata and satisfactionI will recommend the sale's manTONY DOMONTE

jacinto

Apr 4, 2015

I am very happy with this car is all we need and more give a nice ride its beautiful out and inside I hade so many complementsfrom all familys and friends we are very very happy thanks for all and I hade to say you have a good people work there special this two sales person they did all for was to have this car and I have to tank them isTony DoMonte and Duarte Arruda they are very good sales persons thanks one more time .

The Researcher

Mar 29, 2015

All I can say is DO YOUR RESEARCH before purchasing a new or used car. It gives you the power to not be taken advantage of in a dealership like this one. Follow your gut feeling on things and don't let the excitement of the vehicle you want distract you. You pull into a dealership and 2 or 3 salesman are outside surrounding you before you can even get into the door. The overall atmosphere when you do walk in the showroom. Other salesman in the background listening while you try to deal with one person. Ask a question with a question and you will hit a nerve. They will know instantly that the game will be lost today. Remember all the dealerships that are out there.

Vekki

Mar 24, 2015

I just bought a new Santa Fe Sport from Empire and had an amazing experience. Xavier and Paul met all my needs and I would recommend this dealership to friends and family. This was my first time at Empire and I would do business with them again.

thamelin

Mar 13, 2015

purchased a brand new Hyundai elantra and could not have been happier with the experience i had, Angel was my sales consultant and he was very very friendly plus he made everything easy and painless. i highly recommend using this dealer.

Sandra

Mar 13, 2015

Wonderful service very satisfied, strongly suggest to everyone ...Agentes there super friendly...Pacient with costumers , willing to answer any question , and work with me to satisfy all my needs , well in a rate from 1 to 10 I would definitely give a 10

Rarroyo1

Mar 13, 2015

RafaelJust purchased a brand new Hyundai Sonata for my wife. My experience with Empire Hyundai was great. Angel was great and made the process go so easy. I would highly recommend this dealer.

ABarker

Mar 7, 2015

I had a great experience with Empire Hyundai! This is the first car I have purchased and everyone at Empire Hyundai was absolutely fantastic. My sales consultant, Ron Webb, went above and beyond to help me. My experience was extremely smooth and easy, and I got a fantastic deal on my car. If you are looking to buy a car (new, used, and/or certified), I highly recommend Empire Hyundia, and especially Rob Webb, because they will take care of you completely from start to finish!

mb

Mar 4, 2015

My wife and I had a great experience, and enjoy our new vehicle. Eddie was a fantastic salesman, and knows how to treat his customers.

MB

Mar 4, 2015

My wife and I had a great experience, and enjoy our new vehicle. Eddie was a fantastic salesman, and knows how to treat his customers.

Carol

Feb 25, 2015

Just purchased our 5th car from empire. Wouldn't go anywhere else! Jeff White in service is incredible! Paul MaCarthy sales mgr is great!Highly recommend!

lisa55892003

Feb 22, 2015

James Washington and the entire Empire Hyundai team made purchasing my new car a wonderful experience. They found me a great rate and got me into a new vehicle when I wasn't satisfied with my original purchase. They are definitely breaking all the stereotypes attached to car sales people. I would send my own mother to buy a car here. Joe Carvalho also got me a great interest rate. Thank you again Mr. Washington and Carvalho! Lisa Harris, New Bedford MA

Heather84

Feb 16, 2015

Empire hyandai went above and beyond my expectations. The salesmen were very polite and courteous. I was impressed by the classiness of the business itself. Some places you go to and pepole are smoking outside and dressed sloppily but not empire hyandai. Everyone was sharply dressed in suits and ties, the showroom was classy and decortaed appealingly. Eddie Galego definitely deserves 5 stars, he took such great care of me and my husband making sure we got just the right car with affordable payments in our range. From the time we walked in they offered us complimentary water/ and coffee. It was a very cold and breezy day out so Eddie drove the cars right up to the front so we didnt have to walk around the lot. Eddi even took the time to folllow up with us the next couple day to see how everything was going and to make sure we were still satisfied with our 2012 Sonata. Paul the assistant manger was also very kind and helpful in assisting us in our endevours. Five stars for him too.I had a great experience here and would definatley reccomend it to others!

dumdum

Feb 12, 2015

I was very satisfied with Eddie Galego even though I thought I had a 2015 not a 2014 my mistake as I did not read the contract before signing. I don't believe I was told it was a 2014 because I had a 2013, so why would I take a 2014. Sincerely, Estelle W. Please inform Eddie that I did rate him a five star. Thank you.

Kman

Feb 7, 2015

My experience at this dealership was very positive and encouraging. From the moment upon my arrival there smiles that were accompanied with very friendly demeanor. My sales person , Eddie Galego as well as the finance manager did every thing possible to make our experience easy and welcoming. Just the amount of enthusiasm Eddie had , as well as the countless times he ran around the dealership to make things happen, were so much appreciated . This from the time spent with us as well as the test drives , this man had enormous patience. I would highly reccommend this dealership as well as Eddie, whether you are ready to buy or just starting to look.

steven f

Jan 30, 2015

ok? well were going on 3 weeks since I went there and I was promised financing?? -that didn't happen! promised phone calls back that for sure didn't happen!! you see once this dealership realizes that your on to there games they disappear! poof gone!! general manager called me last week said youll be dealing with me ill give you a call?? like I said politician or saleman?? never heard from him called saleman I was dealing with steven Thomas" said he'd look into my concerns and call? poof never heard from him? politician of salesman?? these guys lure you in take your keys get your hopes up" and then poof!! they disappear once they find out there dealing with someone who actually has a brain!! im sure the owner knows whats going on there are plenty of negative letters on here" but question is?? is he a politician or salesman?? you decide?? if you go there buyer beware?? they greet you and meet you ans send over some slick salesman paul whos the best politician there and then they disappear poof there gone!! shame though I realy liked the car they showed me! but they don't like mine in trade!! so beware!! its not election year so they don't need your vote YET!!

velez898989

Jan 25, 2015

At hyundai motor America in Fall River Massachusetts a nice & friendly Ronald Santos was the sale person i was talking to get new & better car, Ronald Santos WAS Very NICES PERSON an Always. I would recommend family & friends to visit this dealership

steve

Jan 23, 2015

I went to the dealership on Saturday the 17th of January and I was greeted very nicely by steven Thomas a very nice man I also talked to Patrick McCarthy one of the sales managers also a very nice man so far?? they knew I needed to trade in my 2009 Toyota matrix that I was upside down in and they knew I had little or no money to put down towards the deal" so they showed me a nice jeep patriot which I thought was great" and I said I would like to do the deal on this one the (patriot) after doing some paperwork and talking to tyler one of the finance managers I was told to take the car home that they just needed to make some calls and the financing would be no problem this is what the specialize in!! (yeah right) ?? so I drove the car home showed it to the family they all liked it and then I was kind of nervous having it and not legally owning it so I took it back and drove my trade home until they got financing approved which they repeatedly said should be no problem as days went by and numourous call by me to steve Thomas and paul McCarthy still nothing was happening and they now wanted to put me into an (accent) or and(elantra) both cars smaller then what I was driving I told both paul and steve that I really needed a 4wd or awd car or suv but if they could do a sonata I might be interested if It was in my monthly payment range that I told them I could afford 440 a month maxium" so another day went by and still nothing no calls nothing steve Thomas did call me once and said they were working on it" paul McCarthy never called I had to always call him" at first I thought both these guys were great but boy was I fooled!! I finally on Thursday the 22nd of January talked to paul McCarthy ABOUT NOONTIME AND HE TOLD ME I HAVE GOOD NEWS WE GOT YOU APPROVED ON A SONATA" I SAID GREAT!! WITH MY (TRADE) RIGHT?? HE SAID YES!! then he said just come down and pick one out we will be good to go!! ok so I left work early drove the 15 miles down there and when I got there they set me up with a salesman tony who was very nice in fact him and I talked a lot about soccer" but the poor guy didn't know any details about the deal?? the other guy paul disappeared totally which I thought was very rude" so I test drove the car it was great I said ok lets do it" then tony comes into the office and tells me the payment is over 500 a month and your trade is not included" I said what they know I needed to trade in the car in the deal tony said im sorry they shouldn't have even had you come down here" it really upset me I really trusted these guys at the beginning and then this happens total deception and I wrote a note to the owner like this and told him this is not a way to run a business or treat customers" and also remined him the word of mouth is the best advertisement" so please watch yourself don't be fooled like I was" I really trusted these guys and they let me down" if the owner cares anything about customer quality then he'll do something about it if not then someday karma will come around and it may happen to him" buyer beware!!

Dilan Araujo

Jan 21, 2015

i'm very happy to buy my new santa fe sport with Eddie at Empire Hyundai in fall river ma, excellent treatment when you walk in, ease to deal with this store , respect full and very good conditions the store, i sealer man name Eddie Galego is a nice man, i find with him everything what a need to buy a car , very good , see u guys soon for my next car . Dilan Araujo

kristen praty

Jan 20, 2015

The experiance for was terrific. I couldnt ask for better. Rob Collins was amazing. He went above and beyond to make me happy. He treated me better than a customer, i felt like he was a good friend. I will be returning there in the future. -Kristen-

Lk

Jan 17, 2015

I just recently purchased a 2015 Tucson from this dealership and my sales person, Tony Reis, was very helpful, knowledgeable and friendly. I would recommend my friends and family to visit this dealership and speak with Tony to purchase a vehicle!

cbelmont

Jan 17, 2015

When I came to Empire Hyundai I was directed to see James Washington. Mr. Washington has excellent customer service values! I am the type to be very uptight and nervous in big situations and Mr. Washington made everything as easy and comfortable as possible! He took every step possible to work toward getting me into a new car. He also kept in touch with me periodically to make sure all of my needs were met. He went above and beyond! Definitely the best customer services experience I've had in a long time. It shows good people are still out there.

jevorni

Jan 17, 2015

These guys are excellent! I was able to go there and finalize a great deal quick and easy. The dealer Eddie Galego was a great help as he was fast and provided reasonable advice upfront based on the information given to him. I definitely recommend them!

Santa Fe Denied

Dec 31, 2014

I was looking to buy a low mileage used Santa Fe and found one online at Empire with only 8,500 miles so I was very interested. After four call and numerous emails over a four day period, the last being just two hours before I arrived at the dealership, I was surprised and frustrated when they told me that the car was sold. But of course they did have another car that we could look at that had a few more miles and was slightly more money. They knew that we had just driven 2 hours with check in hand to buy that particular car so they must have assumed that we would just buy something else. Needless to say, my wife and I walked out. I will not do business with an organization that thinks its acceptable to treat a customer like this, and I hope this is a warning to others, so they wont do it to you.

pattid4

Oct 31, 2014

Bought a car on Sunday...negotiated a deal for 4 hours....left with the new car. On Thursday, get a call to come in and sign final paperwork which looked nothing like the deal we agreed to. Payment was 140 a month higher due to the fact that they decided they did not want my trade depspite them advertising they would give 5000 over the book value of the trade which is what I negotiated into the price. Was told by the finance manager..."no problem...I would recommend you just let them repossess your trade, stop making payments and sign the deal". I explained to him (the finance manager) the effect that would have on my credit, nevermind, I am not the kind of person to ever do that. Ended up asking for my 2000 deposit back and my old car and left and filed a formal complaint with BBB. DO NOT EVER GO THERE....SHADY does not even begin to describe. Unprofessional. Liars. The sales person I worked with was very nice. It was the manager and finance people that tried to get me to sign somehting that I had not agreed to.

Eileen Hancock

Oct 26, 2014

I am so happy with the crew at Empire Hyundai especially my dealer Matt. He made me feel so comfortable. I normally get overwhelmed with a large perchase, and just want to leave. This was not the case with Matt. He was professional and very knowledgeable. He let me go as slow as I needed to. He answered all my questions, sometime 2-3 times. Matt took care of every thing for me. I love my little red accent. I would Deffinately return for a new car when I need a newer car. Every time I went in the dealership, everyone greeted my with a big hello and used my name. I am so happy With the whole dealership.

Barb

Oct 13, 2014

James Washington was courteous and helpful in helping us to buy a new Accent. This is my second new Accent and hope it performs as well as my first. Bought the car yesterday and hopefully everything will be finished in a day or two.

sanhoule

Sep 24, 2014

This place shouldn't even get ONE star and I wish to God I had read reviews BEFORE I bought my car. Run away, run far, far away! They lie, cheat, and play the switch-a-roo. I can't believe they reeled me in, but they did, and all I can do is try to enjoy my car, even though cost more than it should and they did not deliver with options they promised. I will do everything in my power to let buyers know of their shady practices. Be warned.

ncskasweet6

Aug 26, 2014

In the city of Fall River we are truly lucky to have a dealer with such a selection of new and pre owned vehicles. I just recently purchased a genesis and so far couldn't be happier. No haggle, true rock bottom price, friendly staff, and great after the sales service. They looked out as far as 200 miles to find the car of my choice and was able to locate it. Most dealers only go 100 miles. I look forward to the great experience and continued service.

GERRY

Aug 10, 2014

stay away run for the hills , got call sat am auto was still available for sale , made trip from Mansfield , sales person said I think there is a down payment on auto so he gave me the keys and went to get a plate for test drive while looking at car woman said to me this is my car I made down payment yesterday I said i was sorry , i ask to speak to a manager reply no manager out of blue he appear , its their policy was reply he offered to pay gas money I refused great P R MOVE

mouchey3

Jul 21, 2014

I purchased a new car in 2012 from Empire. Why did I stick it out because the price was great but would I do it again for the price? NEVER!. Eric Moura was so beligerant I considered filing charges against him by the way I was treated. Recently I considered bying a newer Hyundai and Empire contacted me along with other dealers. I told them online about my experience and was told by Nicole D. that they were under new management. However, I still see many familiar faces on the payroll. Sorry can't do it would rather pay more for dignity.

Kristen MacDonald

Jun 19, 2014

I bought my 2008 Tiburon from this Dealership. Within a year I was having transmission problems. And all I got was the run around until I finally went to (2) other dealership, then they gave me the same run around tactic. Until my warranty ran out, now they say I need a new transmission. I sat down with the Service Manager from Quincy for help. But he just called me back saying the higher ups won't help me cause I am passed my 100,000 mile warranty. Well, I have documentation proving this has been happening since 28,000 miles. This is bad Customer Service & a Bad Company to buy from. Never again will I ever think to purchase another vehicle from this Company.

jj91600

Jun 3, 2014

I went into Hyundai after having a very bad experience at another dealership and they made up for the bad experience. In less than 3 hours from test driving 2 different cars we drove off with a brand new 2014 Elentra GT for payments less than what a used car would of cost us for a used car. They work with everyone. This is one of the best experience that someone could ever expect from a car dealership.A special thanks to Joe (Finance), Paul (Sales Manger), Tony Reis (1 of the Salesmen) and Jasen (Salesman) for taking the time and respecting our nervousness and making this one of the best buying ecperience one can have.

Patmas1940

Jun 2, 2014

My husband and I have purchased multiple vehicles from Rick Torres and are always pleased. This was our second vehicle from Ricardo and as it was with the last one he is very knowledgable about the cars and super easy to deal with. He goes above and beyond to make sure we are fully happy. He even came to our home to go over the features ,once again, in our Santafe which we love. Also he took our car for an inspection sticker. You should defenately go to Empire and ask for Ricardo. I am sure you will b pleased.

rudy90

May 30, 2014

i sat with robert collins and was sweet talked into buying a used 2012 equinox with 52000 miles they screwed up so many times it was unreal paperwork came out wrong when confronted joe carvalho about it he lied also empire hyundai is the dirtiest lowdown people robert collins and joe carvalho are xxxx people do not shop there ever

dohpy

May 27, 2014

They'll write 3 shilll great review to try and bury this one. I had never bought a new car in my life and this was my first attempt at it. I knew that I was going to face high pressure sales but these people went above and beyond! I had done my homework and knew the vehicle that I wanted to purchase. I emphasized repeatedly that I did not want gamesmanship and only wanted to know the bottom line. They could, apparently, not get past their usual way of doing business and kept asking me what I wanted to pay a month. I could not get them off this tactic. When I pointed out that the ad quoted a certain price, they basically admitted the bait and switch and continued with the onslaught of sales pressure. At one point, they wanted me to write them a check to show my "good faith"!Two days after I had left, the GM, Paul, called me and flat out lied to me, offering me a price on a GLX Tucson that was, in actuality, a GL. I mean, flat out lied. All I had to do was check the inventory on the web site to find out the truth. In short, the worst! I'm actually glad that I went to Empire Hyundai first as they were so obviously over the top with the BS that every other place that I went to was a breath of fresh air.

George

May 25, 2014

My salesman Angel was terrific and courteous and was very polite no pressure. The finance and General manager Joe C. Did everything to insure the best interest rate and best buying experience possible. And the repair dept. manager J. R. Will make sure your care is properly serviced every time you needed it. Overall this is my 3rd. Auto from Empire Hyundai and my next one will be also.

Jesuvino Lourenco

May 7, 2014

I had a fantastic experience at this dealership. The sales Personell are magnifesent very courteous and polite They are truthful in their actions. Gave me all the advantages and disadvantages of my commitment.

Jesse lourenco

May 7, 2014

The sales reps are courteous, consideret and very honest in their di scusions with buyers.I would recommend this dealership to everyone.

ASSAD FAMILY

May 4, 2014

M. Domonte was there to answer all our questions and very helpful when we bought our new car.......

lmmcguire

Apr 28, 2014

After researching the vehicle we were interested in on the Internet, my husband and I (linda and larry) made an appointment at Empire Hyundai. We were welcomed by Mr. James Washington who was standing out in the rain to greet customers. James made the experience comfortable and informative. He has a great deal of knowledge about different autos but his personality, friendliness and wit was what made our experience so enjoyable. We ended up test driving and buying the car we were interested in. James ensured that all our questions and concerns were answered, paperwork completed and vehicle plates transferred. The finance manager Justin, was easy to work with and got us a good finance rate. In the past we have experienced unpleasant service and pressure to buy at other dealerships but that is not the case at Empire. Their commitment to us, their customers, is exceptional. We would highly recommend Empire Hyundai to any buyer of a new or used vehicle.

tati1990

Mar 18, 2014

I know I should of went to this location first because I purchased my car there in 2006. Next time its Empire Hyundai First. The people are great very helpful, friendly and very easy to deal with. It was the best experience I have had purchasing a car and I will let very one know that this is the place to go. Thanks Paul, Brian and Tony you all are the best. Thanks, Thanks, Thanks. Alison Merkman

Tcxcregan

Mar 18, 2014

Syed was great! He helped me find the perfect car for me exactly what I was looking for. I told him my price range and my needs and they were both met perfectly. He was extremely nice, and was understanding.

decarr82

Mar 18, 2014

This dealership went above and beyond. I received a mail flyer from Hyundai and thought I would check out the deal being offered. I bought my previous Hyundai from Empire and had a good experience. This experience was 100% better. I arrived at the dealership at 7pm and it was pouring rain. My sales rep Andrew and the sales manager Paul made the experience comfortable and informative. Due to the rain, after the test drive, they pulled the new car into the garage covered area inside, so I could fully take a look under lights and in dry conditions around the car. The dealership closed at 9pm, but Andrew, Paul, a finance manager and service/parts manager all stayed until 10:45pm to ensure that all my questions were answered, paperwork completed and vehicle plates were transferred. It was a long night for me the buyer and I felt bad that they all stayed. Their commitment to me, their customer, was exceptionally more than I anticipated. I would more than highly recommend Empire Hyundai to an buyer, especially professionals who want a great experience buying a new car and the value that Hyundai provides all around with their new cars.

Daaubrey

Mar 2, 2014

This was the most frustrating experience I have ever encountered, it took 4 hours, to negotiate a deal, which was no where close to where I needed to be, after wasting that much time of my life, I left, I called the manager the following day, and the owner, they told me to come back, when I did another 3 hours to get the numbers to where I said I needed them to be. Another week before I could actually drive my car home, but then they told me I couldn't have the sunroof, that we had already negotiated, and they already put in, made me pay 1200 dollars for the sun roof before I could take the xxxx car home. Most frustrating experience ever!!

evanpatrick

Feb 12, 2014

I'm a single mother who was "lured" into this dealership after they posted a price for a vehicle online that was inaccurate. In fact, I wasn't told the price was inaccurate until I sat down to discuss "business" and the salesman started at OVER $3000 the listed price online!!! He then went on to babble about the fact that "it's the only way to get customers into the place"!! And then went on to justify that statement, a million different ways. Well I had a budget, and when I wouldn't budge after his "best offer" was to take $300 bucks off the over inflated price. I told him I was leaving, he literally begged me not to go and asked if his manager could just ask me a couple of questions about his service because he was new. It was a bunch of B.S but I said fine, the Manager Paul came over and it was DOWNHILL FAST FROM THERE. This guy was so pushy, rude and belligerent. There's a sales guy behind him drinking water out of a gallon jug like a meat head at the gym and screaming into the phone. The more I told him I was no longer interested in the vehicle, the more belligerent, angry and aggressive he became. I don't know if he was trying to prove himself to this new salesman or what, but he would not stop. I was clearly uncomfortable, and I told him NO, a dozen times, and I also told him "I wanted time to think" a dozen times. He would not give me a chance to breath, I literally stood up and walked out. He ended up literally CHASING me out of the car dealership, when I kept telling him that I wanted to think about the offer, the car and the situation I had put myself in!!! Uncomfortable is an understatement, if I wanted that car at ALL prior to meeting this man...dealing with this unprofessional bully completely changed my mind!! After over an hour in there, I walked out and as I said he chased me (literally running on foot) in a rage only to tell me that if I want the car, he was going UP ON THE PRICE BY AN EXTRA $2000...I'm assuming because he was angry that I wouldn't take his other 'offers'. It was completely inappropriate, awkward, rude and unprofessional. Safe to say if that were giving that car away I wouldn't take it.

unhappy customer

Jan 19, 2014

The only reason that I gave a 1 star rating is because it is impossible to give zero stars. I have never before been so insulted, unhappy, and uncomfortable as I was while dealing with Syed and the franchise that he works for. Clearly their internet "sales team" and the sales people and on the floor do not communicate what so ever. I traveled over an hour and a half to go to this particular dealership because they had a car that I was very interested in and upon communicating with the Internet sales team came to find out that it was also in my price range. I emailed back and forth with the dealership for approx 3days and let them know when I would be coming to test drive the vehicle. Upon arrival the car "was not ready" because "the managers brother had been using it as a demo and had all of his belongings in it" I patiently waited at least a half hour while they "got the car ready" for me to test drive. The test drive went well (other than the "managers brothers" belongings in the trunk and the cigarette ashes on the back seat) and I decided to discuss price with Syed. Not only was the price that I previously discussed with the Internet sales team not honored but I was also offered far below book value for my trade in. Syed attempted to "explain" their price difference by speaking to me like a child and laughed at what I said that my trade in was worth. Also the difference between the mileage advertised and the actual mileage of the vehicle was over 2,000 miles! When I decided that I was clearly not being treated properly and that they did not deserve my business I asked for the keys to my car back(they had taken them to assess the trade in value). Upon doing so Syed was clearly offended and wanted to continue discussing the price differential. I had to ask for my keys three times and follow him out to the front desk. Where he was clearly talking about me to the man behind the counter. I have been to other dealerships within the past week to view different vehicles as well as have my trade in value assessed and I have never encountered a sales person as inept and rude as Syed. Avoid this dishonest dealership at all costs!

shrlcm

Jan 15, 2014

I was lied to by a sales manager who claimed the rate/payment was directly from the bank, when it was STILL pending approval. Later, payment was way more. To fix their mistake, they choose to lie to the bank and claim the car had more options than it did to increase the value/lower the interest rate. Called me wanting me to confirm this information with the bank!! The bank then called me to confirm this information. Thankfully, I am honest- because they said they already looked up the VIN and knew it did not have all these extra options.

egne

Oct 17, 2013

Empire Hyundai's "customer service" representatives are rude and don't care about the customer. I called with an issue around my registration, hoping that a "customer focused" business like a car dealership would be willing to help with the issue. Instead I got a woman with an attitude who seemed completely uninterested in trying to get to the bottom of the issue and just told me she knew "nothing about that." When I asked if there was someone who did, she said "no" and wouldn't elaborate further. Basically, she refused to help me, which is the opposite of what customer service reps are supposed to do. I would not recommend Empire Hyundai to anyone.

JoeRezendes

Aug 12, 2013

I had a great experience purchasing a new car at Empire Hyndai. Salesperson Caesar DeFlorio was extremely helpful and knowledgable on the vehicle i was interested in purchasing and worked with me and Sales Manager Paul McCarthy in negociating the best price for the vehicle.

SusanneF

Aug 8, 2013

This is my third time purchasing a vehicle from this dealership, and with each visit it has been positive, professional, and efficient. The atmosphere at Empire Hyundai is pleasant and welcoming. Mr. McCarthy and Mr. DeFlorio were exceptional in assisting me in making a decision with respect to purchasing a new vehicle, the financial process of accomplishing this task, and the closure of same. From my eyes, the whole process for me was effortless. However, I do know these two gentlemen worked very hard to make my future car payments affordable and a reality for me. I never felt intimidated or rushed to make a decision; I felt my voice was heard, understood, and not judged. Mr. DeFlorio was very knowledgeable of the vehicle, and was confidentially able to demonstrate and educate me with respect to the operation of the vehicle's features. I truly cannot thank these two gentlemen enough for assisting me and my family in this endeavor. Once again, thank you for all your hard work and patience, and I will definitely recommend this dealership to my family and friends with pride. Susanne Franco, Proud Customer

suenur1012000

Aug 7, 2013

This is my third time purchasing a vehicle from this dealership, and with each visit it has been positive, professional, and efficient. The atmosphere at Empire Hyundai is pleasant and welcoming. Mr. McCarthy and Mr. DeFlorio were exceptional in assisting me in making a decision with respect to purchasing a new vehicle, the financial process of accomplishing this task, and the closure of same. From my eyes, the whole process for me was effortless. However, I do know these two gentlemen worked very hard to make my future car payments affordable and a reality for me. I never felt intimidated or rushed to make a decision; I felt my voice was heard, understood, and not judged. Mr. DeFlorio was very knowledgeable of the vehicle, and was confidentially able to demonstrate and educate me with respect to the operation of the vehicle's features. I truly cannot thank these two gentlemen enough for assisting me and my family in this endeavor. Once again, thank you for all your hard work and patience, and I will definitely recommend this dealership to my family and friends with pride. Susanne Franco, Proud Customer

Teenie

Aug 4, 2013

We visited Empire Hyundai to purchase a used vehicle for my husband. We previously purchased 3 vehicles there, a Hyndai Accent, a Hyundai Elantra and a Hyundai Tiburon. We have always received excellent customer service therefore did not hesitate to return there. Since my husband was on a certain budget he opted for a used vehicle. Ron was very accommodating in showing us a vehicle that my met my husband's needs and that in fact he was very impressed with after test driving. We are both once again very happy with the service. We are also happy with the warranty that went with this car. As far as the service dept. we already know that they are excellent. We would not hesitate to return to Empire Hyundai and to also have Ron assist us with any future vehicle purchases.

kerrie0114

Jul 30, 2013

Caesar and danny were very helpful and listen to what I was looking for in a car. They both made my new car purchase pleasant and enjoyable. I would recommend my family and friends.

Jerrydorsey

Jul 29, 2013

Ronald was very helpful in the sale of our new Sonata Sport. He answered all of the questions that we had aswell as being very dedicated to making us happy with our new purchase. Ronald was thorough in his explanation of the price of the car, our monthly payments, as well as what we need to do to service the car. He walked us through all of the features on the Sonata such as BlueLink, dual tempature settings, Sirus XM Radio etc. We appreciate all of the time he spent with us and would like to thank him.

johnhar6

Jul 25, 2013

After being ran back and forth between my bank St Anns credit Union and Fall River Toyota. For a deal that wasn't gonna happen. I walked into this Dealership. First person that walked up to me was the Finance Manger, the Ron Web. We stood and talked. while I explained having totally messed up credit ( 400's ) and being ran around by the aforementioned agencies . Finance manager said " let me run you and see if we can help." Ron Stepped right in took my credit report an hour later I drove off the lot in a 2012 Chevy Impala. Price that beat what my bank would have approved. the Service that i received from Ron went far above and beyond what I expected. I have sold Cars for years in different markets. I have been in sales, Guest services, and Customer Services for 30+ years. Ron did all that I would have done. His professionalism. and Making me comfortable w/ each step was great. His delivery was Superb. even to the point of driving me home to get proof of address that i forgot to bring. I have already started handing out Ron's Cards to my friends and coworkers that are trying to find a vehicle and having problems. I drove off in my Vehicle 2 hours later. and have never been happier. it is my first major purchase. Thanks Empire. John V. Harris II Fall River MA.

destin2004

Jul 22, 2013

Dear Jeff Swauger on july 22 2013 I walk in me and my husband david/dawn harford came to look for a new or used car i needed something easyer for him to get into you was very polite you also help use get a 2013 van without anything down i would send anybody to go see you thank you for helping me and my family i send prayers for you and your family you are a good man and a very good sales consultant so keep up the good work thank david and dawn harford

lcouture

Jul 18, 2013

My self and Daughter went to Empire Hyundai basicly just to look. After haveing a really bad experience Colonial Honda of Darthmouth I was very leary to go to any other dealer. However with the professional treatment we received from especially Ceasar DeFlorio and the frendlyness of the rest of the staff, I would not hesitate to refer Empire Hyundai of Fall River to anyone.

Rebecca

Jul 9, 2013

Ron Webb was not the stereotypical conartist car salesman. He was incredibly polite, down to earth, personable, understanding, and fun. He was the first salesman that approached me in the lot on the 90 degree day in my shorts, tanktop and dishevled hair. Without judgment, he introduced himself with a genuine smile and firm handshake. He asked me what I was looking for and my price range. I was a tough customer because I refused to budge from the price I wanted for my trade-in and he worked with me for two days to get the price to where I wanted it. He was very helpful and considerate in helping me narrow down my search for a new stylish and spacious car for a mom of two teens and an involved aunty of two toddlers. We narrowed it down to the 2013 Sonata that I managed to get an INCREDIBLE deal on thanks to Ron's hard work and dedication to me the customer. My experience at Empire Hyundai with Ron Webb was amazing and I recommend Ron Webb to anyone looking for a new or used car because for him it doesn't matter about his wallet. He only cares that you leave with a smile on your face, happy and satisfied. I drove my new 2013 Hyundai Sonata all the way home with a smile ear to ear.

tbeccaboo

Jul 8, 2013

Ron Webb was not the stereotypical conartist car salesman. He was incredibly polite, down to earth, personable, understanding, and fun. He was the first salesman that approached me in the lot on the 90 degree day in my shorts, tanktop and dishevled hair. Without judgment, he introduced himself with a genuine smile and firm handshake. He asked me what I was looking for and my price range. I was a tough customer because I refused to budge from the price I wanted for my trade-in and he worked with me for two days to get the price to where I wanted it. He was very helpful and considerate in helping me narrow down my search for a new stylish and spacious car for a mom of two teens and an involved aunty of two toddlers. We narrowed it down to the 2013 Sonata that I managed to get an INCREDIBLE deal on thanks to Ron's hard work and dedication to me the customer. My experience at Empire Hyundai with Ron Webb was amazing and I recommend Ron Webb to anyone looking for a new or used car because for him it doesn't matter about his wallet. He only cares that you leave with a smile on your face, happy and satisfied. I drove my new 2013 Hyundai Sonata all the way home with a smile ear to ear.

lindsayperras

Jul 1, 2013

Stellar Customer Service! Paul takes care of every aspect of the sale, to make sure you are getting the vehicle that you need at the price you can afford for financing. Exceptional service describing what you get with the purchase and the remaining coverage on the warranty. Dealing with another dealership prior walking into Empire Hyundai I received the bait and switch tactic and very disappointing customer service, this dealership has it all going on with the education of the sales force to the Sales Manager, Paul McCarthy. I only hope that the dealership realizes what a superstar they have in this employee!Thank you for the best experience I ever had in purchasing a vehicle.

orlando1994

Jun 29, 2013

I had a great visit to Empire Hyundai today. Ronald helped me find the prefect first car at an acceptable price for me. It didn't take long for me and him to come to an agreement. One key factor that I noticed today is that he always told me what he was doing when he left his desk and he is the first dealer I've ever seen to do that. I would recommend him to all of my friends.

Migdalia

Jun 28, 2013

Jasen went above and beyond to get me in my new car. He was fair and great to work with. I will recommend him to my friends.

migi

Jun 28, 2013

Jasen went above and beyond to get me in my new car. He was fair and great to work with. I will recommend him to my friends.

heidibug

Jun 26, 2013

I have nothing but nice things to say about my visit with Empire Hyundai . This was by far the best visit I have had at a car dealership .they are there for you to make sure you get what you want and have your needs met . There not there to pressure you by any means . My daughter has bought 2cars from them so we decided to give them a try an to our surprise had an awesome experience so if any one out there looking for a car ,truck what ever it maybe please go see Empire Hyundai you won't regret it . P.s. don't forget to ask for Caesar De Flori's and Joseph Carvalho 2 great guys you won't regret it . Thank you Heidi and Tony Farias

Matcher

Jun 15, 2013

I recently purchased a 2010 Crysler Sebring limited. As with all used vehicles the car had some issues. I took the vehicle in to the service departmant this morning and I was very impressed with the way Brent took care of me. He was very knowledgeable and took care of me right away. He did everything he could to make my stay, pleasureable while I was there. Althrough parts had to be ordered, I really look forward to going back next week to have the part installed. Brent is a true proffessional, and you are indeed lucky to have him. He is a great asset to the dearlership, and I know he will do well. I also would like to give a shoutout to Tony and the crew of the recon department. Jarred and Kyle were great, and they did an excellent job on my vehicle. so my hat is off to all you people at Empire Hyundai Good luck and keep up the good work

Domanic

Jun 14, 2013

good experience at empire Hyundai. friendly employees. helped me get into the car i wanted for a reasonable price. quick and easy. will do business with them again for sure .

StevenS new car buyer

Jun 13, 2013

Easiest new car purchase I have ever experienced. Mr. Ronald Webb was professional, courteous and very knowledgeable about the car. It was a pleasure doing business with him!

Achtungschlinky

Jun 13, 2013

Mr. Ronald Webb was very pleasant to work with, he didn't use any high pressure techniques and it was a straight forward purchase. It took only a few hours to pick out a car, take a test drive and than complete the purchase. Mr. Webb was very knowledgeable about the car and he answered all of my questions very professionally. It was an overall very pleasant experience. I would highly recommend him to family and friends.

StevieEdwards

Jun 8, 2013

I have given Empire Hyundai a BAD review for the main fact that I went in looking for a car. After being intimated by the "swarm" of employees and having a check cashed that was NOT authorized, I will NEVER go back NOR will I tell ANYONE to go there. I was told that my check WOULD NOT be touched until finance papers were signed and they were never signed. My check was CASHED less then TWELVE hours after I test drove a car and, again, was told my check wouldn't be touched. Very upset because I still have NOT gotten my money back.

kaedwards1494

Jun 6, 2013

Before I even entered the dealership, multiple employees came to me and asked me if I needed assistance. They were very friendly and welcoming, and made it evident that they were there to help me in any way they could to find the perfect car for me. They were consistent with their efforts to find me a great car and a great deal. They sold me a great car (2013 Hyundai Elantra) for a great price. Overall, it was the perfect experience and I would recommend this dealership to anyone looking to buy a new, or used, vehicle. The staff and quality of the cars are great, and if I had the choice to do it all over again, I would still choose to buy my car from Empire Hyundai.

Julius Monteiro

Jun 4, 2013

Went looking for a specific car and got an even better one for the money. Clean friendly showroom and extremely helpful employees. My wife and I will recommend the dealership to our friends and family.

jm2949

Jun 4, 2013

Went looking for a specific car and got an even better one for the money. Clean friendly showroom and extremely helpful employees. My wife and I will recommend the dealership to our friends and family.

Susanfac

May 29, 2013

Ray was a great salesman unfortunately I was unable to purchase a vehicle for the price that I was willing to pay. I would definitely refer somebody to go see mr. Howard

ryandevoll

May 27, 2013

Walking into this experience I never thought I would walk away with a brand new 2013 car. Being a first time buyer, and a younger adult with barely any credit history I was very skeptical. I thought and I would of needed a co-signer (in which case, I wouldn't be able to get the car). I worked with Ron and was able to pick out a car that was affordable being it was my first financing option. We talked back and forth about pricing until we were right where I wanted to be...not only that they are going to add on Bluetooth to my brand new 2013! I got the downpayment I wanted, the monthly payment I wanted and got somebody who was real, upfront, and didn't sugarcoat anything at all. I've been to many other dealerships before. The salespeople always seem to either know NOTHING about the vehicles or they know everything and they're great. Ron was one of the great. From now on, I'll recommend anybody to Ron at Empire Hyundai

James Washington

May 25, 2013

I visited 7 different dealerships in the area and this one was the easiest to work with. The salesman was very knowledgeable about the cars he is selling and I didn't find that at other dealers. Nobody hassled me about buying a car when I came in to test drive the model I was interested in and they were friendly from start to finish. They were able to get me the car I wanted for the price I was willing to pay.

lorievh

May 25, 2013

I visited 7 different dealerships in the area and this one was the easiest to work with. Nobody hassled me about buying a car when I came in to test drive the model I was interested in and they were friendly from start to finish. They were able to get me the car I wanted for the price I was willing to pay.

lgrovell

May 22, 2013

Ron was so nice ,he got me a great deal and in a short amount of time . He worked with what I had and I'm extremely happy.I would reccommend not only Ron as a salesperson ,but Hyundai as a dealership.

Mark p

May 18, 2013

This is the 2nd time we have dealt with Ron, and the third car from Empire in 12 months Excellent service from Ron. Ten out of ten, very responsive, personal service, very helpful, would recommend both Empire and Ron without reservation. We will be back Love the Genesis 3.8 Coupe GT Thank you. Made the experience of buying a car, once again, seamless and painless

Markp1961

May 18, 2013

This is the 2nd time we have dealt with Ron, and the third car from Empire in 12 monthsExcellent service from Ron. Ten out of ten, very responsive, personal service, very helpful, would recommend both Empire and Ron without reservation.We will be backLove the Genesis 3.8 Coupe GTThank you. Made the experience of buying a car, once again, seamless and painless

Nana

May 16, 2013

The experience my husband and I had at Empire Hyundai was fantastic! The car buying experience was both professional and enjoyable, from the initial online contact to the final purchase, the sales personal could not have been more accomodating. They made us feel that they were genuinally concerned with our car buying experience, they listened to my questions and made every effort to make sure I was a satisfied customer. This is my third Hyundai and my second purchase at this dealership. I am from a neighboring state, but it was worth the ride!

violetchloe

May 15, 2013

The experience my husband and I had at Empire Hyundai was fantastic! The car buying experience was both professional and enjoyable, from the initial online contact to the final purchase, the sales personal could not have been more accomodating. They made us feel that they were genuinally concerned with our car buying experience, they listened to my questions and made every effort to make sure I was a satisfied customer. This is my third Hyundai and my second purchase at this dealership. I am from a neighboring state, but it was worth the ride!

ALEX1012

May 13, 2013

I PURCHASED A 2013 HYUNDAI SONATA SE 2.0 TURBO & I LOVE THE CAR AND TYLER AND THE FINANCE GUY JOE WERE GREAT , THEY GUIDED ME IN THE RIGHT DIRECTION AND GOT ME APPROVED AS WELL EVEN THOUGH I HAD PREVIOSLY VISITED OTHER COMPETING HYUNDAI STORES THAT SAID THEY COULDNT HELP ME . THANKS TYLER & JOE !!!!!!!!!!!!!!!!!!! THANKS EMPIRE !!!!!!!!!!!!

kseefried

May 4, 2013

We originally intended to get a used car but Daniel found us a new car for the same price that we really love! Thanks Daniel!

FLorence slavin

May 3, 2013

Great experience with sales ron webb.Also joe in finance they were kind pleasant and very helpful. Thanks to everyone at this dealershop.will go there for my next car

jimgirard1

Apr 30, 2013

Caesar was a pleasure to work with throughout the negotiations. The overall team at Empire was very friendly, courteous and knowledgeable about the options available for the vehicles we were interested in purchasing. Would recommend this dealership to others as I am now a return customer.

Sandra Oliver

Apr 29, 2013

I'd like to thank Jeff for his dedication. Because of his hard work, I was approved for the loan. Thankyou, you're the best!

JenandJeff1023

Apr 28, 2013

Jeff was awesome to do business with! He made our buying experience very pleasant. He answered all our questions and went above and beyond for us. This is the 3rd car I have purchased from here and my best experience yet! Jeff had great communication with us and we felt very involved in the process. He is a great asset to the dealership and I would highly recommend him!

rsque49

Apr 28, 2013

Jeff was awesome to do business with! He made our buying experience very pleasant. He answered all our questions and went above and beyond for us. This is the 3rd car I have purchased from here and my best experience yet! Jeff had great communication with us and we felt very involved in the process. He is a great asset to the dealership and I would highly recommend him!

Karistan6

Apr 27, 2013

I would Highly recommend this dealership. When I first pulled up Todd was outside, and instantly helped me out. I told him what I was looking for, and he pointed me in the right direction to a Hyundai Accent. Which I love my new car. Everyone there is so friendly. I loved not being pressured into looking at something I wouldn't like, there was no pressure at all when looking or buying. It was nice not to be bullied by car dealerships, This is the first car dealership I have gone to that are not hounding you. Needless to say, I will be going back for my next car!

Torixo22

Apr 27, 2013

Absolutely loved the service! Cory was amazing and helped me so much especially since i am a first time buyer and have no past credit. He kept a positive attitude the whole time and got me into a new 2013 car!! Loved the whole experience.

Karistan6

Apr 27, 2013

I would Highly recommend this dealership. When I first pulled up Todd was outside, and instantly helped me out. I told him what I was looking for, and he pointed me in the right direction to a Hyundai Accent. Which I love my new car. Everyone there is so friendly. I loved not being pressured into looking at something I wouldn't like, there was no pressure at all when looking or buying. It was nice not to be bullied by car dealerships, This is the first car dealership I have gone to that are not hounding you. Needless to say, I will be going back for my next car!

sethdjacobs

Apr 22, 2013

Eric was great to work with. He took the time to show us the car we liked, and did not put on too much pressure which many people fear from salesmen. When we decided to check their price with another dealer, there was no pressure, as he understood we needed to do what was best for us. Ultimately we bought from Eric and Empire Hyundai and the transaction was very smooth!

momar

Apr 21, 2013

Jeff was courteous, efficient, and very professional. He went the extra mile to match me with the perfect car to meet my needs. My experience was perfect and I will tell my friends to talk to Jeff when they are looking for a car.

Deb

Apr 8, 2013

I have to say Ron was very patient with us. He was one of the best salesmen that I have met. I say this becuase my husband was very consistant on what he wanted and Ron went out of his way to make my hushand happy. I think many salesmen would have given up and said go somewhere else. :)

buyeraa

Apr 3, 2013

I just purchased a Hyundai Tucson. Tyler made it a pleasant and satisfying experience. He was very personable, patient and professional as he walked me through the process. He went over all the aspects of the car including maintenance and service. He and the staff provided a friendly, relaxed atmosphere and I will be recommending them to anyone who is looking for the next car!

9487US

Mar 25, 2013

Personable, knowledgable flexible employees that satisfied our financial and performance needs. We chose a SONATA, our third HYUNDAI vehicle primarily because of their efforts. When we arrived at EMPIRE HYUNDAI we were immediately assisted by CAESAR DeFLORIO and we initiated a proposal on a lease. We decided to "sleep" on it and Caesar followed up the next day with us. We stopped by the dealership again and Caesar along with Sales Manager Jerry Sandler structured a lease agreement that was within all our concerns. We have a 2004 SANTA FE and a 2007 SONATA, so we are familiar with the performance and dependability of the HYUNDAI vehicles. We are gifting the SONATA to our daughter so that she can complete her last semester of clinical studies commuting to Boston hospitals. We are confident in the performance and safety of the vehicle and consequently need another vehicle for us. Caesar and Jerry made that real easy, getting a 2013 SONATA GLS with plenty of options at a fabulous price. We can't even begin to find a rating high enough for these gentlemen and the effort they put forth to make this deal "work". When our friends and family even mention a new or leased car intention you can rest assured we will be pointing them to Caesar and Jerry at EMPIRE HYUNDAI !!!!

IolaT

Mar 21, 2013

I walked into Empire Hyundai with no expectations due to bad credit history. I was amazed at how hard Jeff and the finance staff worked on getting me into a finance loan that would fit into my budget. They offered me a great trade-in offer for the vehicle I was currently paying for and got me into a beautiful 2012 Nissan Altima with only 3k miles :) Jeff was AWESOME and made this experience overall a BREEZE :) I wish I had visited Empire Hyundai sooner! Thank you Jeff for your patience and hard work!

IolaT80

Mar 20, 2013

I walked into Empire Hyundai with no expectations due to bad credit history. I was amazed at how hard Jeff and the finance staff worked on getting me into a finance loan that would fit into my budget. They offered me a great trade-in offer for the vehicle I was currently paying for and got me into a beautiful 2012 Nissan Altima with only 3k miles :) Jeff was AWESOME and made this experience overall a BREEZE :) I wish I had visited Empire Hyundai sooner! Thank you Jeff for your patience and hard work!

Bix

Mar 18, 2013

Syed was a perfect fit for me...honest, hard working, wanted to put my needs first before the sale. I've owned over 25 cars, hence 25 salesmen, Syed is one I will remember at the top of my list. No pressure just old fashion work ethic...top shelf.

Tech1111

Mar 18, 2013

We leased a 2012 car and had a horrible experience but it was my sons decision to return and lease another car one year later and was promised a new car at the same lease price. The salesman spoke to me on a Wednesday feb 13 th and I was asked to come in on Saturday at 3 pm to sign the papers. My son left 100$ on that day and agreed to return on Saturday the 16 th. when we got to the showroom our salesman was busy and did not help us until after I went to the counter and complaines at 4:15. I was then informed they couldn't locate the vehicle my son wanted, no paperwork was even started. We were there almost 4 hours and left with a different model and another 500 down and an additional 20$ a month, but the car was a better model with more features, we left with the car that day. It is now the 18 th of march and the dealership says they sent the payoff but hyundai has not received it or credited my account, as far as they are concerned I'm still responsible for both cars and am almost two months late! Empire says they have done what they were supposed to do and even though I have complained to the attorney generals office the payment is still outstanding and the comment to me from the finance mgr was ill look like fool in perusing this matter. We will see about that.

777ybxib

Mar 18, 2013

Syed was a perfect fit for me...honest, hard working, wanted to put my needs first before the sale. I've owned over 25 cars, hence 25 salesmen,Syed is one I will remember at the top of my list. No pressure just old fashion work ethic...top shelf.

Gail

Mar 6, 2013

I found the most friendly, courteous, and genuine salesperson Ronald Webb at Empire Hyundai. He helped me get a loan for a car when our credit was not good at all. He went out and above and beyond what he had to do to make a very comfortable deal that my family and I could afford and live with. Thank you Ronald, you're the GREATEST! -Gail

gbamford1

Mar 5, 2013

I found the most friendly, courteous, and genuine salesperson Ronald Webb at Empire Hyundai. He helped me get a loan for a car when our credit was not good at all. He went out and above and beyond what he had to do to make a very comfortable deal that my family and I could afford and live with. Thank you Ronald, you're the GREATEST!-Gail

cookjmr12

Mar 5, 2013

liar she said unrealistic for me to lease a limeted tuscon 2013 for 326.00 per month she said gls yes foe 333.00 she said pre owned yes / liar rt 44 tuscon limeted 326.95 for 48 month 2013 new loaded. empire sucks.

bart19562056

Feb 25, 2013

That was all very help full. They made sure that everything was great. I would tell every one that is the place to buy a car.The worker there help you all the way. If I am not happy then will work with me until I am happy. Thank you all I will be back for my next car when the time comes.

LoriD32

Feb 23, 2013

I am so happy with my new car. Cory Braz was the dealer when I purchased my Hyundai Elantra. He took his time and made sure I got everything I wanted in the car and didn't rush me at all. That is the most important thing to me when purchasing a new vechile. You need to make sure you are comfortable and have someone know what they are talking about and show you every option there is for you and in your price range. He was great. He was very patient with all my questions. He knows that selling someone a car is really important and he knows how to make customers happy. Then I came in several times with more questions and concerns and he was always there to help.Lori Dias :)

bryan and nicole

Feb 19, 2013

if u are lookin for a good car visit empire hyundai in fall river mass felt very welcome and sales man ronald webb is an exallent person great guy and hell get u the deal u need

bjsully1

Feb 19, 2013

I went to Empire Hyundai not sure what I was looking for in a car. I was greeted at the door by a friendly face and from there things got better. I was stressed about walking into a dealership, I didn't want to feel any pressure to buy something. Syed put me at ease right away, he looked into what I would be approved for so my time wasn't wasted and from there he took me through the lot to browse what was available. There was no pressure, he listened to what I wanted to spend. He was not only knowledgeable on the cars, but he was very knowledgeable with financing. Not only were they great with me, but my Six Year old and Three year old were with me as well, and the staff at Empire Hyundai kept them occupied so I could shop. They even made them unlimited hot dogs! Thanks Syed & the staff at Empire Hyundai. I love my new vehcle.

bryannicole

Feb 19, 2013

i gave the reviews all 5 because as soon as we got there we where welcome with open arms by ronald webb.was a great helper really great person very professional teates me and my wife with alot of respect and he got us into our first brandnew car nd just excellent work by him and the dealer ship

jmv2004

Feb 18, 2013

Customer Service was exceptional, along with Finance.

jmv2004

Feb 18, 2013

Customer Service was expectional by Jordan Fortin. They were able to meet the monthly payments asked. Signing all the paperwork was quick and flawless with Joe Carvalho.

Gator Fan

Feb 17, 2013

Go see Ronald Webb....he really attended to all the details...both big and small! Negotiating a deal, tuning our favorite radio stations, programming bluetooth, and standing out in the cold with us on a snowy day!

Aaronson

Feb 17, 2013

Go see Ronald Webb....he really attended to all the details...both big and small! Negotiating a deal, tuning our favorite radio stations, programming bluetooth, and standing out in the cold with us on a snowy day!

michelleroy

Feb 11, 2013

Purchasing a car from Empire Hyundai was unexpectedly pleasant. James Washington was refreshingly genuine as a salesperson. His focus was on the right car for me without pressure or sales tactics. James and Joseph Carvalho the finance manager worked together to finalize my purchase at a fair price that I was comfortable and satisfied with. I left Empire Hyundai very happy, THANK YOU JAMES !!! : )

rayboss99

Feb 11, 2013

Cory the salesman was A+ he went out of his way to make sure that I was knowledgeable about the product and very comfortable about the purchase. From the registration to the warranty he followed up 100%. I highly recommend going to see Cory and the team at Empire Hyundai.

Ajani Tavares

Feb 5, 2013

Everyone was very helpful to my wife and me as we shopped for a reasonable vehicle. We quickly got the impression that all did try to help us find something we could be comfortable with. Thank you very much!

amello3427

Feb 5, 2013

Jordan was extremely helpful and knowledgeable with the vehicle that I purchased at Empire Hyundai. He made it a point to follow up with me to see how everything with the vehicle was going. He was straight forward and not pushy. Overall the purchase of my new vehicle was an excellent experience and I would strongly recommend others to purchase a vehicle at this dealership with Jordan.

kalmeida

Feb 4, 2013

Really nice best experience with a sales man I've ever had great person to deal with highly recommend this store and the sales man thanks a lot

Aimbeau79

Feb 2, 2013

Syed was AWESOME! I walked in the dealership fearing the worse, as I have poor credit. I am trying so hard to rebuild my credit. My car needed to be traded in and I needed to be in a new car. Syed helped me every way that he could. He explained everything in depth, he knew a lot about the car and was extremely helpful in the whole process. Needless to say, I am now a proud owner of a 2013 Hyundai Elantra!! Thank you Syed!!! I highly recommend you go see Syed with any of auto needs!

The Veloster

Feb 1, 2013

I can always rely on Empire Hyundai to provide great service and sales.

Ms. King

Jan 29, 2013

I went to Empire to get my 2012 Accent serviced and a week later drove off in a 2013 Elantra!! I came in for my routine change and asked a very nice salesman, Elder, to show me the new Elantras. I had no plans on purchasing a new car until January 2014. Elder and I test drove both the Elantra and Sonata but I told him I was still not ready to buy. I told him I would see him next year. Well...he then asked what was on my wish list and boy did I tell him. We both laughed, and I went on my way. 3 days later he sent me a picture of my wish list and 6 days later I drove off in my new car. Everyone at Empire is wonderful, but you will have a great chance with Elder.

natasha.king.771

Jan 28, 2013

I went to Empire to get my 2012 Accent serviced and a week later drove off in a 2013 Elantra!!I came in for my routine change and asked a very nice salesman, Elder, to show me the new Elantras. I had no plans on purchasing a new car until January 2014. Elder and I test drove both the Elantra and Sonata but I told him I was still not ready to buy. I told him I would see him next year. Well...he then asked what was on my wish list and boy did I tell him. We both laughed, and I went on my way. 3 days later he sent me a picture of my wish list and 6 days later I drove off in my new car.Everyone at Empire is wonderful, but you will have a great chance with Elder.

Mariah3

Jan 28, 2013

I came into the Empire just to pick up my mom's new car she purchased with Syed and I ended up leaving with a brand new Hyundai as well. The service was wonderful, Syed was excellent and just a great representative. He was a big help on my first car purchase and I would defiantly recommend his service to anyone! Thank you so much Syed!!

olga m garcia

Jan 28, 2013

January 27,2013. My name is olga I was looking for a 2013 Accent and I went to tree...Dealerships .I chose Empire Hyundai of fall river due to the sales person name Syed. He meet us at the door and was grat from begining to end the staff and Syed never presured me and I was able to get the price I was looking for nothing short of firts class service .I would de finaltly recommend Empire to family and friens... thank yuo..OLGA GARCIA

jaleise.bouley

Jan 28, 2013

I went to this dealership looking for a new Hyundai Sonata. We had previously worked with another employee who is no longer there. Ricardo took us right in and worked with us on numbers we previously had from our earlier visit. They took the time to work with me, but also did everything in a timely manner. GREAT experience! GREAT car!

eric.spooner1

Jan 27, 2013

after a unpleasant experience at a different dealer ship we were very pleased with jeff swauger he was very pleasant with us & a seven year old son,we test drove several cars & listen to are needs & concerns thank you jeff very much for all your help we will come back in the future. thank you again Eric Spooner

"Loyal Hyundai Fan"

Jan 16, 2013

My wife and I had a great experience at Empire Hyundai. Mr Ronald Webb was very knowledgeable. He provided us many options on purchasing a new vehicle. He also provided us many options on leasing instead of purchasing a new vehicle. His expertise made our decision to lease instead of purchase a new vehicle very easy. He was also very knowledgeable in the car we purchased and provided a detailed breakdown of every feature in our new car. He also provided us with detailed information on the overall car itself. He also worked with his manager to provide us an affordable payment plan without affecting our budget. We definitely recommend either purchasing or leasing a car from Empire Hyundai. We also highly recommend Mr. Ronald Webb for he is very professional, courteous and extremely knowledgeable.

robidoux1963

Jan 16, 2013

My wife and I had a great experience at Empire Hyundai. Mr Ronald Webb was very knowledgeable. He provided us many options on purchasing a new vehicle. He also provided us many options on leasing instead of purchasing a new vehicle. His expertise made our decision to lease instead of purchase a new vehicle very easy. He was also very knowledgeable in the car we purchased and provided a detailed breakdown of every feature in our new car. He also provided us with detailed information on the overall car itself. He also worked with his manager to provide us an affordable payment plan without affecting our budget. We definitely recommend either purchasing or leasing a car from Empire Hyundai. We also highly recommend Mr. Ronald Webb for he is very professional, courteous and extremely knowledgeable.

buggs1962

Jan 15, 2013

Very professional and helpful...I didnt feel pressured with my choice or decision and they answered my questions and my concerns that I had while.looking. and deciding.

dandesjr

Jan 13, 2013

Saw a vehicle I liked and made an offer, got a call from Jessica and worked out a deal, she confirmed it with her manager. I asked her once more if she was sure about the price and she assured me it was all set and we set up an appointment. I drove an hour and a half from NH to Fall River and liked the vehicle and was ready to make the deal. Paul told me he could not make the deal because they paid more for the car than the deal, but, would be willing to make a deal at a higher price (of course), I walked out, I will not do business with dishonest people!!! I am disgusted with this dealership and the people I dealt with.

Drivinfool

Jan 10, 2013

I just purchased a 2013 Sonata, my salesperson was Ron Webb. Ron is an exceptional sales rep, he was very courteous, professional, and attentive. At NO time during the transaction did I ever feel rushed, pressured or intimidated in any way. Ron was extremely thorough in explaining all the various features and options of the automobile, carefuly describing each function and thier ease of use. His obvious high level of experience cannot be understated, basically, all I had to do was sit back, relax and Ron took care of every detail, he even put the plates on my new Sonata himself. Anyone can sell a car,..it takes a pro like Ron to close the divide between buyer and dealership that ensures a positive buying experience and gives someone like myself the confidence that I am being taken care of. Ron made me feel as though I was Empire Hyundai's only customer that day. I can honestly say that with people like Ron on their sales force, Empire Hyundai is assured of having me for a customer for life. Thanks again, Ron,..sincerely, David Tibi

horrifiedconsumer68

Jan 10, 2013

This was definitely a tough review to write because I had a great experience with my salesperson and a horrible experience with the finance guy. I am writing this review so others can avoid the situation I found myself in at this dealership. My salesperson was friendly and very easy to deal with. Since I already had pricing from other dealers and they were willing to beat those prices so it was quite easy to work out the bottom line price. Once I signed on the dotted line with my salesman I figured I was all set. I was happy with the payment that was worked out. I was then brought into the back office where the finance guy informed me I either had to come up with tax money or my payment would go up. I had already given my salesman my money down and was under the impression that was all I needed to have the payment they gave me. I have been buying cars for 30 years and have never had this happen to me. Everytime I ever agreed to a payment and shook a salemans hand that was it. I am not stupid and know when someone is trying to pull a fast one. I almost cancelled everything until the taxes where mysteriously covered in the payment I wanted. What a joke. If I hadn't gotten such a good price and spend so much time there I wouldv'e left. Also the finance guy became very upset when all this was going on and became very short with me. I wish this was the end of this disaster but it was only the beginning. I was then offered a warranty at an unbelievably few dollars in my payment. So he does the paperwork and doesn't go over anything just tells me to sign here, here, and here. I was almost done until I noticed the paperwork from the bank was wrong. My loan had gone up a year and all of a sudden I knew why the warranty was gonna cost me peanuts everymonth. When I demanded the loan be change back the warranty over tripled in price. Wow this was one of the sneakiest thing I have ever had done to me. I just wanted to finish up and get the heck outa there. To make matters worse this guy is rude to me the rest of the time in his office because I caught him trying to screw me. I may be old but I miss the days of shaking a mans hand and having a done deal. I am still stunned at what happened and would not recommend anyone go there. The only reason I didnt give all 1's in this review was because I can't blame the salesman for what happened after. I left any names out of this because I blame the whole dealership for this and find it hard to believe they don't know and condone what this guy tried to do to me. Nice try fellows but I am not an idiot. This is too bad because I love my car. I wont be using my free year of service either for fear of what they would try to pull.

Alimo90901

Jan 6, 2013

Syed was incredible to buy a car through. He was genuine and warm and made me very happy and excited to make such an important purchase. The next time i, or one of my children, need a car, we're coming back and dealing with him.

Barlynn1970

Jan 5, 2013

I was very pleased with the way I was treated. The salesman was upfront, patient and answered all of my questions. This is the second car I have purchased from Empire and would do so again

RobinSwan

Jan 1, 2013

My husband looked at a new vehicle with Syed, but couldn't test drive it or get a price because power had gone out in that part of Fall River. He really liked Syed. He went back next day and Syed was tied up with customer so Syed told him to come back in an hour, which my husband did. Upon arriving back Syed was at desk and nodded at my husband. The manager(?) went to Syed and pointed for him to go to another customer. Syed did not say anything to manager that my husband was back a third time, and was told to come back in an hour. My husband left the dealership. He ended up buying a higher rated Equinox at a completely different dealership not in Fall River. I even had been in email contact with someone at the dealership along the way during the process. Where's the customer service there?? Things happen for a reason, and my husband got a better vehicle elsewhere. This is WHY we would never go back to Empire!

ldantzler

Dec 30, 2012

I want to thank Empire Hyundai and especially Ron Webb for taking the time to help me and my husband buy a used car, he was very friendly patient and answered all and any questions that we had. their was no pressure in buying a vehicle he just wanted to make sure that he could help us in any way possible.Ron was a very nice person to work with. he was very knowledgeable about every vehicle that he showed us and honest as well and he took lots of time explaining all about each vehicle that he showed us. I am also extremely grateful for the efforts made to make this purchase fit in our budget.

Red Hot new SUV

Dec 27, 2012

I felt it was time to upgreat to a new vehicle and Empire Hyundai was it for me, especialy Ron Webb. He was very knowledgeable about the vehicle and all its features. I never felt pressured. It was actually a pleasant purchasing experience, better than my previous experience buying at Empire. Ron is actually a salesperson that I will recommend to my friends and family. Thumbs Up to Ron Webb

GailStuhler

Dec 27, 2012

I felt it was time to upgreat to a new vehicle and Empire Hyundai was it for me, especialy Ron Webb. He was very knowledgeable about the vehicle and all its features. I never felt pressured. It was actually a pleasant purchasing experience, better than my previous experience buying at Empire. Ron is actually a salesperson that I will recommend to my friends and family. Thumbs Up to Ron Webb

Lorna

Dec 22, 2012

Ron Webb is the guy to see at Empire Hyundai - especially if you are a woman! He is polite, respectful and doesn't have any of the car salesman arrogance so often encountered on a sales floor. His associate Paul McCarthy was also helpful in working with me to achieve a lease price that satisfied me. I had done my homework by reviewing the trade in value of my 2010 Tucson as well as the local value of the 2013 Sonata Limited turbo with the nav package. I believe they recognized this and the negotiation "dance" was pretty painless. Once the negotiations were completed, Ron took great care to make sure I understood everything about the car. My Tucson had many of the same features so I didn't need too much instruction, but answered all my questions patiently and competently. Although the dealer is quite a distance from my home they were the only dealership in eastern MA that had the color and features I was looking for so I decided to deal directly with them and it was worth the trip.

Doris

Dec 22, 2012

Ron Webb was great I would recommend him to anyone He was very professional and personable

LornaIbbitson

Dec 22, 2012

Ron is a great salesman to work with especially if you are a woman. He is polite and respectful without the car salesman arrogance so often found on a sales floor. The dealership had the specific vehicle I wanted so most of the time was spent in the financial negotiations. Paul handled that aspect and although we initially started out far apart, eventually the outcome was very satisfactory.Ron did a great job explaining all the aspects of the car and made "sign and drive" happen in less than an hour after we finished negotiating. I really hadn't planned to drive off in a new car today but they certainly made it happen. I would certainly consider using Empire again for my next purchase or lease.

Fan of Syed

Dec 16, 2012

Syed is absolutely PHENOMENAL!!! THIS is the place and THIS GUY is the person you want to work with when you're ready for your next car. I have bought a handful of new and used cars over the years, and at this point in my life, as a divorced, single mother of 2 in this tight economy, I do not have the patience or the financial resources to be manipulated by a stressful sales experience. Syed was authentic and accommodating and resourceful and knowledgeable - everything you want a car salesman to be - without the fluffy sales pitch and strong-arming crap that usually comes with the negotiation process. I have terrible credit, and Syed (Manager) and Mike (General Sales Manager) made the deal happen anyway. Moreover, these guys got me a VERY comfortable monthly rate and got me into the specific vehicle that I wanted! Empire Hyundai has just earned a customer for life! I will never ever EVER go ANYWHERE ELSE when I need a new set of wheels. Job VERY WELL DONE! THANK YOU THANK YOU THANK YOU!!!!

awood5345

Dec 16, 2012

Syed is absolutely PHENOMENAL!!! THIS is the place and THIS GUY is the person you want to work with when you're ready for your next car. I have bought a handful of new and used cars over the years, and at this point in my life, as a divorced, single mother of 2 in this tight economy, I do not have the patience or the financial resources to be manipulated by a stressful sales experience. Syed was authentic and accommodating and resourceful and knowledgeable - everything you want a car salesman to be - without the fluffy sales pitch and strong-arming crap that usually comes with the negotiation process. I have terrible credit, and Syed (Manager) and Mike (General Sales Manager) made the deal happen anyway. Moreover, these guys got me a VERY comfortable monthly rate and got me into the specific vehicle that I wanted! Empire Hyundai has just earned a customer for life! I will never ever EVER go ANYWHERE ELSE when I need a new set of wheels. Job VERY WELL DONE! THANK YOU THANK YOU THANK YOU!!!!

Loyal customer

Dec 13, 2012

My experience with Ron Webb at Empire Hyundai was another fantastic experience. This was not my first time using this dealership, but all of the knowledge that Ron possessed about the vehicle that I purchased left me at ease about the purchase and the price of the vehicle. Keeps my faith in this dealership that they have such an amazing staff who always take great care of their customers.

vjensen

Dec 13, 2012

I want to thank Empire Hyundai and especially Ron Webb for the excellent experience I had in getting a new vehicle. Ron was a delight to work with and I commended him for not pressuring me into a sale. He was extremely knowledgeable about my vehicle, answered all of my questions and took lots of time to explain the features of the care I was interested in, as well as all of the safety features. This was one of the best experiences I have had in my adult life, in getting a new vehicle. I am also extremely grateful for the efforts made to make this purchase fit in my budget. Thanks, again, Ron! You are an asset to this dealership.

vjensen

Dec 13, 2012

I want to thank Empire Hyundai and especially Ron Webb for the excellent experience I had in getting a new vehicle. Ron was a delight to work with and I commended him for not pressuring me into a sale. He was extremely knowledgeable about my vehicle, answered all of my questions and took lots of time to explain the features of the car I was interested in, as well as all of the safety features. This was one of the best experiences I have had in my adult life, in getting a new vehicle. I am also extremely grateful for the efforts made to make this purchase fit in my budget. Thanks, again, Ron! You are an asset to this dealership.

Jamie2485

Dec 13, 2012

Ronald Webb was an outstanding person to deal with. He made making the decision to purchase a new vehicle worth every minute it took to make a deal. He worked with me and my budget to make sure I was completely satisfied. I would recommend him to anyone looking for a fair and honest person. I wish him all the best in future sales. Excellent service! A++++++

ecandre8563

Dec 11, 2012

This was my first time buying a car at a dealership and I was taken care of right away. Ron Webb was very helpful and did everything he said he would do. An over all experiance here was very very well done. As a customer, I would recomend Empire Hyundai to anyone looking to buy a new or used vehical and talk to Ron to be taken care of.

Armand Bilotti

Nov 28, 2012

Excellent follow thru

New Girl 89

Nov 24, 2012

I was very impressed with the care and time Thomas Biffle spent with me. This was my first new car purchase, and I was extremely apprehensive about going to a large car dealership. My prior experiences at car lots have been very negative and I spent weeks going around to used car dealers and getting the run around. I am so pleased that I made the decision to go to Empire Hyundai! From the start, Thomas was awesome! He was very welcoming and it didn't feel like I was just buying a car-I made a friend and I now have a great new car.

rmoni23

Nov 24, 2012

I was very impressed with the care and time Thomas Biffle spent with me. This was my first new car purchase, and I was extremely apprehensive about going to a large car dealership. My prior experiences at car lots have been very negative and I spent weeks going around to used car dealers and getting the run around. I am so pleased that I made the decision to go to Empire Hyundai! From the start, Thomas was awesome! He was very welcoming and it didn't feel like I was just buying a car-I made a friend and I now have a great new car.

JenSousa

Nov 20, 2012

I had a really good experience at empire hyundai. My salesman(Ronald Webb)did everything in his power to help me with everything he possibly could.Ialso have to say thank you to Joe Carvalho who also helped out with my purchase.

jennifer.a.sousa

Nov 20, 2012

I had a great experience at Empire Hyundai. Ronald Webb and Joesph Carvalho did there best at getting me everything I needed for the purchase of my new vehicle. Thank you...

Emily91600

Nov 17, 2012

Elder in sales and Paul in finance made the buying experience pleasurable. They helped me get the car I wanted and a good price. I would tell all my friends to go to Empire Hyundai and speak with Elder. He truly cares about customers. Paul did everything he could to get me the best interest rate. P. S. I hope you had a great vacation Elder!

bassethound

Nov 13, 2012

Santa Fe. If you are considering a Hyundai contact Ricardo at Empire.

pesos

Nov 13, 2012

Decided to write this review to help others. The car buy experience is very different from years past and I was surprised how much it has changed. First, I will only rate the purchase side of business, as we were not doing any finance or customer service. Of course, I hope everyone does their homework before walking onto any dealer lot. We did KBB for trade in, we did Edmunds, KBB, and others for fair market value of the new car we were interested in. Numbers in hand we have a car andprice targets prepared. First observation is that Empire has added $3,888 to the MSRP price. What is that? They call it "adjusted market value". It is done on every car sticker, regardless if entry or high end. This is a new tactic to me. They packaged it around a couple of oil changes to sell it. Need to get rid of that. In fairness, other dealers are also using this new add-on of adjusted value. Not sure why they are doing it, but, it is obvious, many people are probably paying way to much, or actually losing any real trade-in value with this inflated price. You do not negotiate from the new top price on the sticker, you work from dealer invoice up. I fully support a dealer needs to make a fair profit as a distributor. I do not support a dealer taking advantage of anyone in this economy. If anyone has paid MSRP or higher, then you over paid and they took advantage of you. I negotiate in fair faith and reach a price point. I am then surprised with a $495 document fee for the sale. Here is the problem. Q. I ask why the fee?A. It is required by law in MA for record keeping. Q. Do all dealers charge this fee?A. Yes, everyone is the same.Q. Why did you not tell me this fee is added to the cost of the car?A. All people know this. It is part of the cost of buying a car. Bottom line. I checked with MA Governor Office and consumer affairs. It is NOT a law to charge this fee in MA. Any dealer can charge what they want. Empire is the 2nd highest dealer in the state with this fee. The average is about $250-299. Summary, they lied, they misled, to get a sale. We shut it down and found another dealer that was honest and fair, and we did purchase a new car we are happy with. Nice to learn some dealers still have integrity and get "customer service". Do your homework people or get played. There is no reason that people should be paying MSRP or higher for these cars. Make sure you ask your dealer what their doc fee is up front and add that cost to your negotiation so you are working with true total costs. Be polite and respectful in your buying offers, but, remember, it is still your right to say no if you do not like the dealer offer. Walk away and think about it, do more homework if needed. This takes out the emotion of buying a new car and helps to make a better decision in the long run. Hope this helps others with their car buying experience. Be careful out there.

spratt827

Nov 13, 2012

i had the best buying experiance ive ever had i went there sat and my sales rep ron webb was the best he was very helpful and did everything he said he wouldi would highly recomend this dealer to anyone i know

jim spratt

Nov 11, 2012

i went to empire hyundai yesterday and was surprised buy the service my sales man ron webb was very helpfulhe did everythin he said he would and more.i highly recamend him.

Coyote67

Nov 11, 2012

Awesome sales rep very courteous and extremely helpful got us the car we want at a price we can afford definitely awesome sales person will recommend friends to see syed for a new car

JEvancho

Nov 10, 2012

I was very satisfied with my experience at Empire Hyundai. My salesman tyler was very helpful. He was able to answer all of my questions and concerns about my new sonata. Would recommend this dealership to others for one the sales and two the service department.

Cooper

Nov 6, 2012

Great experience!!!! Great Staff . Highly recommend.

mindo1865

Nov 6, 2012

On Sat. Nov. 3, 2012, I had the opportunity to have Syed Mahmud as my sales person. Having just been through an accident which totaled my car I was somewhat depressed and not really in the mood to purchase a car. I knew what I wanted and with the assistance of Syed I was very satisfied. He treated me like a family member. I found him to be very professional, honest and sensitive to my needs. From the moment he greeted me at the door, until he followed me to return my rental car, he was true a gentleman. I highly recommend him. Empire Hyundai should be pleased to have him on their team. Carl Cruz

lmandreassen

Oct 29, 2012

I was very satisfied with my experience at Empire Hyundai. My salesman Ron was very helpful and knowledgeable; he answered all my questions and concerns about leasing a new Elantra.

ChrisMcKay

Oct 28, 2012

We visited Empire Hyundai and were immediately greeted with a friendly smile by Sayed. A short time later we were driving off the lot with a 2013 Hyundai Elantra. Sayed was very patient with us and worked with us to get us in this vehicle for a payment which we felt comfortable with. From start to finish Sayed was professional, friendly, patient, and informative. Thank You Sayed!

Satisfied Customer

Oct 27, 2012

Last Saturday my wife and I decided to start looking for my replacement vehicle. We were near Empire Hyundai and began our search there. Ricardo was the first person to greet us. I made it clear that I was just starting my search. He was courteous, professional. and very pleasant to deal with. There were several vehicles in the showroom. I sat in the Tucson and discovered it to be what I was looking for, roomy with just enough options. After pointing out some of its features, Ricardo sat with us, gathered some information and then took us to their lot to find a vehicle for a test drive. During this time my wife also decided to test drive the Sonata hybrid. Ricardo was great, pointing out the features and options on both vehicles. There was absolutely no pressure, which was a refreshing experience. After both test drives Ricardo came back with all the numbers for purchase vs. lease for both of us. By this time I saw that there was no need to visit another dealership. They had the vehicle I wanted as well as one of the best sales people I have ever dealt with. Ricardo Bernadino exhibited professionalism and knowledge of his products. More importantly, his caring for me as a person, not only a sale, was evident. It was a pleasure doing business with him and all the other folks at Empire Hyundai. It is also no surprise that my wife also drove away with her new hybrid. One of the other reasons we visited Empire Hyundai is the first-rate reputation of their service and the people in their service department. Although there are closer Hyundai dealerships, I am happy to have chosen Empire.

prepcook

Oct 27, 2012

Last Saturday my wife and I decided to start looking for my replacement vehicle. We were near Empire Hyundai and began our search there. Ricardo was the first person to greet us. I made it clear that I was just starting my search. He was courteous, professional. and very pleasant to deal with. There were several vehicles in the showroom. I sat in the Tucson and discovered it to be what I was looking for, roomy with just enough options. After pointing out some of its features, Ricardo sat with us, gathered some information and then took us to their lot to find a vehicle for a test drive. During this time my wife also decided to test drive the Sonata hybrid. Ricardo was great, pointing out the features and options on both vehicles. There was absolutely no pressure, which was a refreshing experience. After both test drives Ricardo came back with all the numbers for purchase vs. lease for both of us. By this time I saw that there was no need to visit another dealership. They had the vehicle I wanted as well as one of the best sales people I have ever dealt with. Ricardo Bernadino exhibited professionalism and knowledge of his products. More importantly, his caring for me as a person, not only a sale, was evident. It was a pleasure doing business with him and all the other folks at Empire Hyundai. It is also no surprise that my wife also drove away with her new hybrid.One of the other reasons we visited Empire Hyundai is the first-rate reputation of their service and the people in their service department. Although there are closer Hyundai dealerships, I am happy to have chosen Empire.

Lynette

Oct 26, 2012

I was very satisfied with my experience at Empire Hyundai. My salesman Ron was very helpful and thorough; he was able to answer all of my questions and concerns about leasing a new Elantra.

pshaw

Oct 25, 2012

My husband and I drove into Empire Hyundai last Saturday to loook at a replacement vehicle for him. Ricardo met us and was very curteous as he asked for our reason for the visit. We told him and he escorted us inside, gave us time to browse the showroom and then we sat in his office as he asked pertinent questions to assess our situation. I had a 2010 Sonata with only 37,000 on it and really wasn't ready for another yet. Although we were shopping for my husband, Ricardo ran the numbers for me on a new Sonata, at my request. After my husbands test drive I decided to test drive the Sonata hybrid. Again, Ricardo knew I wasn't in the market and there was no pressure on either of us. I decided later to puchase the vehicle and Ricardo ended up spending the whole day with us, even driving back to our house, several towns away to pick up my car. He traded it for me on my word of its condition and that was very cool. I highly recommend Ricardo Bernadino as a caring and competent sales person.

pshaw

Oct 25, 2012

My husband and I drove into Empire Hyundai last Saturday to loook at a replacement vehicle for him. Ricardo met us and was very curteous as he asked for our reason for the visit. We told him and he escorted us inside, gave us time to browse the showroom and then we sat in his office as he asked pertinent questions to assess our situation. I had a 2010 Sonata with only 37,000 on it and really wasn't ready for another yet. Although we were shopping for my husband, Ricardo ran the numbers for me on a new Sonata, at my request. After my husbands test drive I decided to test drive the Sonata hybrid. Again, Ricardo knew I wasn't in the market and there was no pressure on either of us. I decided later to puchase the vehicle and Ricardo ended up spending the whole day with us, even driving back to our house, several towns away to pick up my car. He traded it for me on my word of its condition and that was very cool. I highly recommend Ricardo Bernadino as a caring and competent sales person.Finally the reason we came to Empire was because of the great service and the people in the service department. We have another Hyundai dealership less than 5 minutes from our house but we chose Empire!

MMcAdams

Oct 24, 2012

The purchase of my first BRAND new car was much more bearable with the assistance of Syed Mahmud. He was courteous and very understanding of my "not so perfect" and found a way to get me in a very nice 2013 Elantra. He worked very hard to make it happen....and make me happy with my final choice. I would recommend working with him, as he went the extra mile to get me in a great car.

mbaptista4091

Oct 23, 2012

We bought our 2002 Hyundai Sonata 10 years ago from Syed Mahmud at Empire Hyundai. We were really glad when he approached us today to help us. We had come to buy a new car today and he was helpful in every way possible. My husband recognized him immediately. He was as friendly, helpful, courteous and polite today as he was 10 years ago. It was a pleasure to buy a car from him for the second time. He made the whole process easier for us. Buying a car can be very stressful but he made it a lot easier. We would also like to mention George Rodrigues. He assisted us with the financing of our new car. He worked hard to get us the best possible deal that he could. He managed to get us an excellent interest rate, much better than we could have done on our own. He didn't pressure us into buying the extended warrantee but explained its' value to us. Well we purchased the extended warrantee for the first time. He really made it sound like a great deal and we look forward to not having to worry about our car breaking down. We know exactly what is covered and feel real good about purchasing this agreement. And the best part is that we never felt pressure to purchase it. He helped make it a pleasant experience to buy our new car.We would recommend that our family and friends see him when they are in the market for a car. We loved our Sonata and am sure we will love our Elantra just as much.

Tara lafratta

Oct 14, 2012

A great dealership. Other dealerships make you sit there for hours haggling prices. Very friendly staff also.

arianazmom

Oct 12, 2012

My husband and I arrived and Jeff greeted us immediately. He listened to our specific wants, needs, and budgeting concerns. He was extremely personable. Spent about 3 hours with us, making sure we were comfortable and really worked hard to meet our criteria. he put us in a beautiful 2013 elantra. we are so happy with our decision. Jeff even called to a few days later to make sure all was well.

arianazmom

Oct 12, 2012

excellent buying experience. Jeff was attentive. taking time to get me and my husband the best car to fit our family needs. we arrived looking at used vehicles and jeff managed to put us in a safe, reliable, brand new hyndai elantra for a great price.

Robert

Oct 6, 2012

I went to lease a vehicle at Empire after doing alot of research. My salesperson Danny Rodriquez was extremely knowledgable and professional. He made the car buying/leasing process very comfortable and enjoyable. No pressure, just facts. I would highly recommend this dealership and salesperson to anyone thinking of buying or leasing a vehicle. Excellent job!

Mariner

Oct 2, 2012

We are very happy with our experience. This is the second time we have worked with Ron and wouldnt hesitate to come back for a third. He is very knowledgable and worked very hard to get us into the vehicle we wanted both times.

tyyttyr

Oct 2, 2012

My experience at Empire Hyundai was great until I met with the one of the manager's Syed Mahmud he was nothing but rude and unprofessional by telling me that the deal could not be closed until my mother came in so he could explain to her what was going on when my mother didn't visit the dealership once she was only going to cosign and it had nothing to do with her when I was paying the payment. And he told me I could not get my refund of payment back unless a salesmen signed it and he wasn't going to sign it cause he said that the deal wasn't done until my mother came in when she didn't come in threw the whole car buying process. My salesmen Elder Silva was very professional and was no forcing me into a car I didn't want to and felt bad that I couldn't get the car that I intended to purchase. I would not recommend this dealership but I would recommend the Salesmen! Definitely look at your other options before comming here first!

Mariner611

Oct 1, 2012

We are very happy with our experience. This is the second time we have worked with Ronald Webb and wouldnt hesitate to come back for a third. He is very knowledgable and worked very hard to get us into the vehicle we wanted both times.

mikereb

Sep 30, 2012

We recently vivited Empire Hyundai for a pre-owned vehicle. We were greeted outside by a salesman named Syed Mahmud who showed us the pre-owned vehicles. We didn't find anything we liked until he showed us a 2012 pre-owned Elantra. We fell in love with it as soon as we test drove it. We can't thank Syed enough! He was extremely helpul from the selection of the vehicle to the financing which we were dreading. Syed & Joe made the financing part of the sale painless. Syed made us feel very comfortable throughout the whole process. We would definately recommend Syed to our friends & family! Keep up the excellent work Syed!!

satisfied customer

Sep 29, 2012

ron webb is a knowledgeable, easy going sales associate.we really appreciated his professionalism and help in making our decision. sales manager, jerry and joe in credit made the sale easy.

Martha Crosby

Sep 29, 2012

I have to say, I give high praise and recommendation to Syed and the team at Empire Hyundai!! I have been to a few car dealerships the last couple of months and all I received was unsatisfactory service and unprofessional sales people that cannot walk the talk.From the moment I entered the parking lot of Empire Hyundai until I left with a 2012 Touring, Everybody made us feel like they have known my husband and me for years, It was the professional sales experience I was impressed with, no run around, it was straight forward meet, greet and qualify the customer. Syed knew we were there to purchase and not haggle, he truly knows his business. Financing was explained in detail and I was very comfortable and very pleased at the signing. I'd give a four thumbs up, but I only have two :) great job guys, I will be back!

Frank

Sep 24, 2012

An awesome Experience. Helpful and Fast Ron is a very knowledgeable Sales Person and Joe of Finance was Quik and easy. Thanx Guy's

skkamartin

Sep 14, 2012

I had an o.k. experience. The salesman (Ron Webb) was great to deal with. But my overall experience with the dealership was just o.k... I went in with an ad from this dealership (push, pull or tow it and get $5000 towards a vehicle in their inventory. Unfortunately this was not true. I feel this was just to get you into that dealership. It was very misleading. I even called to make sure to see if this was true and the secretary assured me it was. I came from out of state just for this deal when I could have used a local dealership instead. In my situation I would not recommend this dealership in the future. I will stay local. However I did purchase a vehicle there but I will use my local Hyundai dealership for the service that is required.

IslandGig

Sep 10, 2012

Went in for a vehicle and came out with so much more! Ron Webb was attentive, knowledgeable, friendly and mighty patient. He listened to our wants and needs - having a large family, small budget and less than stellar credit - and he was able to offer a vehicle we really love and suits our family well! Jerry Sandler offered us great service and stellar advice you don't often get. Joe had our backs all the way to the bank and then some. These are some great people and I'll be happy to recommend this dealership to everyone I know looking for a great auto from a caring dealer. I would only change one thing (which Ron suggested) the vehicle could have been a bit cleaner on the inside. Overall though, my experience at this dealership was outstanding.

vanessa

Sep 9, 2012

I went to but a car from them and we finally agreed on a price of 15,000 and 250 a month payments i left while they processed paperwork came back to sign papers and right before i signed good thing i looked the price of the car was now 23,000 and payments almost 500 a month when i questioned them on it they said that was everything i agreeded on and they could not change it. I then asked to see the paperwork with the 15,000 on it that the salesman had done with me and the 15,000 in black ink was crossed off and re-done with 23,000 in blue ink, if the salesman wouldnt have changed pens i wouldve had no prove. All in all they did no change price nor payments and they are very slimy need to say the less, i had a horrible experience with them i was in tears most of the time because i had the finance guy paul yelling at me most of the time there. Just wanted to post this so nobody goes through what i did. if your looking to buy a hyundai good for you but i would defently find another dealer so you dont get stuck like me, and DO NOT give them your car keys at all. The first thing they ask you when you walk on the lot is if you drove there and if they can see your keys, they had mine hostage and would not give them back for 6hours, i almost called a cop.

Big Steve

Sep 9, 2012

We had a great experience with our salesman Ronald Webb. He was very friendly and helpful with our buying decision. He worked hard at getting us the best possible deal on our vehicle. Thanks again Ronald :)

karlas1972

Sep 8, 2012

Ronald Webb was very friendly and very helpful with us being able to purchase our vehicle. He made every effort to get us the best deal. The experience was fantastic have him as our salesman. Thank you Ronald :)

Maggie

Sep 5, 2012

This dealer is second to none in knowledge of inventory, shopping experience, and personable people. It just got better after my visits.

Keitzy

Sep 4, 2012

I went to Empire Hyundai looking at Hyundai Velosters and not with the intention of purchasing a vehicle at all. Upon arrival I was greeted by Mr. Ron Webb one of the sales consultants. he showed me exactly what I was interested in and did not try to entertain me into other vehicles. before I knew it, I was negotiating on another vehicle and was disappointed the veloster was not going to work. Upon learning that Ron Webb spoke with his sales manager, Eric, who made the deal work to fit my budget and my needs. In the end I was able to purchase the veloster. My overall experience at Empire was exceellent and I would return for another vehicle purchase and would recommedn friends to the delearship.

maggie24_7

Sep 4, 2012

This was the first dealership visited for this model truck. Found the salesman Ron Webb to be very courteous and knowledgeable about the vehicle. I stated my visit as a fact finding visit since I did not know what model vehicle I was going to be interested in. We looked at and discussed the Tuscon. Ron was a very good listener, and was eager to assist. He called my home the day after and left a message in a polite follow-up to my visit. I visited 3 other dealerships offering the same model and found some to be very aggressive which is a turn off to me. One dealer offered a very low price to get the sale. The chemistry did not flow between us, and they did not have the color I was interested in. After my decision to go forward with a Hyundai I revisited Empire a week later and Ron recognized me immediately and also called me by name. Very impressive given the number of people he speaks with. Test drove the vehicle and then discussed pricing.We could not agree on the price, it was late and I had to end the visit.A couple of days later I recieved a follow up call from a customer service representative at the dealership stating that Empire would beat any quote and it was guaranteed. Remembering the quote I received from the other dealership I revisted Empire for a third time and Ron greeted me. He took the quote to the GM and Empire beat the competitor's price as stated on the phone.The purchase went through, I was welcomed to the Empire Hyuandi family, and I am a proud owner of a 2013 Hyuandai Tuscon Limited.A couple of days later I was having a problem with the blue tooth connection with the vehicle. Ron was not in and Ricardo Bernadino helped me solve the problem. He too was eager to assist and solved my problem with ease. He went over the features again with me and took his time, did not rush me and made sure I was satisfied.

Vturbo

Sep 1, 2012

We just recently purchased two cars in the same week. The second one was due too the way we were treated by our salesman Daniel Rodriguez , he is an an asset to empire Hyundai, I hope he continues his employment there for years to come as I will purchase there again and refer anyone I know to him. I can't forget Joe carvahlo, he is the finance mgr. he made us feel as if he really wanted to help us get into these cars, not just another sale. I understand that's what it is all about, that sale. But, we weren't made to feel that way. Joe actually talked to me as his friend and steered me in a direction about my credit that I will benefit greatly from. I think we made some new friends at Empire Hyundai in Fall River, Mass..

new genny coupe owner

Aug 31, 2012

Empire hyundai was so professional and straight forward. no "beating around the bush" here.I told them what i could pay and they accomodated!! It was a awesome easy process and the experience was worth it! I would definetly recommend Jeff to anyone!

achou

Aug 29, 2012

When I can in to assist my son with purchasing his first new car, I was pleasantly surprised with the sales people. Jeff went above and beyond in making sure we stayed within a budget and got the right car.

karengirls4

Aug 29, 2012

Very pleased with the expierience we had buying our used elantra, Ricardo and Daniel couldn't of been more friendly and very accomadating to our needs, we spent a few hours with them and we got a very good deal, after the car was ready, there were a couple of problems that needed attention and they were wonderful with getting them fixed as soon as possible, they got us a loaner car and even came to get us and bring us to the loaner car. Joe, the finance manager got the price we wanted to pay monthly, Jeff in the service dept was also pleasant and friendly, My husband and I would gladly recomend Empire Hyundai. George and Karen Amaral

mpapalloraso

Aug 28, 2012

Syed was extremely helpful and informative. I was having trouble finding the exact vehicle I was looking for. When I eventually did find it at Empire, Syed was able to speed the transaction along so I was able to purchase and drive off with my Tucson within one visit! He was courteous, respectful and was sincere in wanting me to be truly satisfied with not only my new vehicle, but my overall experience at the dealership. He was very knowledgeable and friendly, and it was a pleasure doing business with him. He is a definitely an integral part of the Empire Hyundai team.

madysnan

Aug 26, 2012

The process of buying a car was very pleasant. The sales staff especially Nick Sousa , Eric and Joe was exceptional and really was enjoyable. I had been to many dealers and these guys put me in a vehicle I love and I will certainly return and reccomend them to family and friends.

Chevy

Aug 24, 2012

Jeff was very nice and helpful . We were unsure of exactly what type of vehicle we wanted and he asked all the right questions. Very good experience.

elantra joy

Aug 24, 2012

I had a great experience at this dealership. Jeff was very patient and I'm very happy with my new elantra.

giddy

Aug 24, 2012

My father came in to to look, not expecting to buy, but the staff exceeded our expectations. Jeff bought us lunch and we ended up going home with an accent.

Happy Old Man

Aug 24, 2012

At almost 80 years old my wife and I believed we were out looking for our last car. We went to Empire Hyundai in hopes of finding a new Sonata. We were greeted by Ricardo and he worked very hard to help us locate the best vehicle for us. After our time at Empire Hyundai my wife and I can't wait to return in a few years for another car. Thank you Ricardo and everyone at Empire Hyundai.

jakeriley

Aug 17, 2012

Ron Webb was responsible for finding me a car that would fit my needs. He went out of his way to walk me through this experience. Typically I find an experience such as this extremely stressful as a sales encounter can sometimes be, but Ron put me at ease and I have and would recommend him to anyone looking for purchase from Empire Hyundai.

Dr.drea

Aug 16, 2012

Exellent I'm very proud of the great customer services I will definatly come back to buy another again!!!!! Great team and great experience! Jeff is the BEST!

Tony t

Aug 16, 2012

Very helpful!, Jeff Sweuger was our sales person, everything went out good! We will come back again in this dealership,

croldanimages

Aug 14, 2012

Other than Ronald and Ricardo. Most other people there are scam artists. Never again would go there. However, Ronald and Ricardo were excellent to deal with. Avoid others.

vinrampone

Aug 9, 2012

Ronald Webb WAS MY salesperson,he was excellent he explained everything about the car in and out.He took me through process I ended up buying the car.I left very happy and would recommed Ronald Webb to anyone looking to buy a car.Also the manager and finance director were very curteous and helpful.

milkmaid1

Aug 4, 2012

Back in 2006, I came to Empire Hyundai to purchase a used car. My dealer was Syed Mahmud back then. He was very understanding, friendly and went out of his way to help me find the car I was looking for. Today, August 4, 2012 my husband and I went back to Empire Hyundai to find another used car for my husband. To my delight, Syed Mahmud was still working there. He remembered me from six years ago and was very respectful and friendly to both of us. He was willing to work with us even though our credit score was not that good. He was very helpful in getting us a good deal on a great used car. I would definitely recommend Empire Hyundai and Syed Mahmud to anyone who is looking for a great dealership and sales representive.

kglass

Aug 2, 2012

I came here to purchase a new car for my family and I couldn't be happier! My sales man Ronald W. was the most patient sales man I worked with and I did some serious shopping around. He knew exactly what he was talking about inside and out / every detail about the car I had decided on. Best part too was he set up my iphone and the bluetooth for the road! If anyone is looking for a new or used car they have a great selection and know what they are doing too! Just ask for Ron!

lzrb

Jul 28, 2012

I was lied to my face about the KBB value of my trade in, do they not think everyone lookup the trade in value of their car before they go into a dealership! The salesman was pushy pushy pushy and the sales manager was even worse! I felt like I was in a used car dealership and they were trying to force me into a car that I didn't want! I wonder how many people have been 'forced' into buying a car they didn't want and were then coerced into writing a favorable review??

hunneeeee14369

Jul 28, 2012

I would highly recommend Emipre Hyundai when looking for a new/used car. My respresentive Syed was extremely helpful and very professional when trying to stay within my budget. I walked in knowing what car I wanted and he made that happen. I am thankful he was very understaning with what i wanted. Everyone knows its not easy buying a car but when you have the right help it can be. He worked very hard to make sure i was happy and i can really say i am very pleased with my purchse and the Emipre Hyundai staff. Thanks Empire!

mikeyvmi

Jul 27, 2012

Ronald went out of his way to discuss car models and leasing options with us and walked with us to a lot where we compared styles and colors. If we decide to lease a hyundai we will certainly use Ronald.

PAWMS

Jul 22, 2012

Sayed was friendly and respectful. Listened to my needs and was not too pusy. He was knowledgable about the car. He did work hard to keep the price down. I like to keep my business in Fall River because I live here. Empire Hyundai seemed very professional, organized and overall, fair. I would recommend them.

Jormerod

Jul 19, 2012

I had a great experience. I walked in knowing exactly what i wanted and got nothing less. The dealership was conveniently located and everybody was friendly. Thanks!

SD29

Jul 18, 2012

I just brought a car from this dealership and everyone there was super friendly. My sales rep Syed was excellent and really new alot about the car. When it came down to the financing Mike and Joe did everything they could to help me get the best deal. I would recommend Empire Hyundai to anyone who is looking to buy a new or used car. They had a ton of cars to choose from.

Sarruda2008

Jul 17, 2012

I received great service at Empire Hyundai. Syed Mahmud, Danny R, and Joseph Carvalho were an awesome team they really pushed hard to get me the best deal and price range i was looking for! I would refferred them to anyone! Thanks guys!

iluvhyundai78

Jul 16, 2012

Ron greeted us as we first pulled up to Empire Hyundai. My husband and I were very pleased with his knowledge of the vehicles, from saftey to options. He was very thorough in making sure we knew everything about the car we test drove. Even though we couldnt find a car in our price range that day, they were committed to making sure they could get us into a vehicle we liked in our price range. Ron, said that "Empire will never loose a deal when it comes to the price of a car" So I am hoping they will be be able to get us into the car we want for the price we need!Overall experience was great!

stewart710

Jul 13, 2012

My family and I just bought a brand new 2012 Hyundai Elantra Touring from Joe Rodriguez at Empire Hyundai in Fall River, MA. Out of all the dealers I contacted in Southeastern Massachusetts, they were the ones that had the right car at the right price. Some other dealerships we talked to didn't seem very interested in selling us a car, maybe they presumed we were just kicking the tires so we weren't really worth their effort. That was not the case with Joe at Empire Hyundai. He greeted me at the door and brought me for my test drive in the car that I inquired about. It was sitting ready for me at the front door. Joe worked very hard to earn my business and get me in the perfect car for my young family at a great price with an extremely low rate on my financing. He also earned my respect. If he says something, you can be certain he's going to make it happen. That is worth it's weight in gold when purchasing a car. When we made arangements to come back to look at the car and ultimately make the purchase, it was on Joe's day off. Needless to say, he was right there greeting us at the door. He said maybe he'd take a day off next week. I would not hesitate in recommending him and Empire Hyundai to my friends and family. Joe Carvalho walked us through the finance process knowledgeably answering all of my questions. He made that part equally painless. I have now bought my last 2 cars from them and I will certainly be shopping there first when it is time for my third. Couldn't be happier with the car or the service. Well worth the drive down from the Cape. Thanks again.

Chrispy02886

Jul 13, 2012

Drove up first thing on weekend morning to see what the internet offer for the Tucson was about. When pulling into the dealership, all the car sales reps were outside raring to go. Came across my car Salesman Ron Webb and his trainee Rosie. They made the whole process so easy on what I was looking for. They pulled up in the Tucson with all the features I was looking for. After taking the Tucson for a test ride and the researching I previously done, I knew this was my new SUV. When it came to negotiations with sales rep Paul, this became a very long process while I was at the dealership. They were determine to make the sale and they were doing their best to see if they can get the pricing of the Tuscon within my budget. After coming to an agreement, I needed to go double check on a couple of things. Ron did a follow up call, just to make sure I was all set to go. Told Ron, I would feel better if they could get the price of the Tuscon a down little to fit my budget. Ron advised he would talk to the sales manager Mike to see if this could make this happened. Next day received a phone call from the Mike. Our conversation quick, simple and he came up on a way to drop the price down. Looking forward on go to the dealership to get my new Tuscon today. Thank you to Ron and everyone at Empire for make this a pretty easy process. I would recommend Ron to anyone who looking to purchase a new/use Hyundai.

whitewidowsu

Jul 12, 2012

I went to Ronald with a limit of the amoount i could spend on a vehicle and ronald worked with me to get me the vehicle i no at an affordable right. he was a fantastic salesmen and i would recommend him to anybody he was great and i cant say it enough how great he actually was to work with me to get me into the vehicle and i thank you for your service

krissykris

Jul 12, 2012

After a bit of a rocky start with Empire, my sister stepped in and worked with the sales manager, Mike - and my experience from there forward was great. Ron picked my son and I up at the Ferry and drove us to the dealership - where my car was ready and everything went smoothly - Paul walked us through the paperwork and so far, I love my new (to me) car and I would come back to Empire again!!! Ron and Paul were both fantastic!!! Woot!!

jesuvino

Jul 11, 2012

To whom it may concern:I just bought a 2013 Sonata Hyundia I was very pleased with the service I recievedEspecially with a fantastic sales person by the name Syed Mahmud. I hear that he came from Route 44 Hyundia to Empire. This sales person was fantastic He new the Vehicle inside and out He review every thing with me and answered all my questions. He personally connected all the electronic equipment that I needed. My personal opion is that the acquistion of Syed mahmud was a great asset to Empire Hyundi.This salesman was very courtious, respectful friendly and new how to treat a customerIt was very nice doing business with you and please thank Syed Mahmud for me great jobThank youjesse

stevev269

Jul 7, 2012

the staff that i dealt with on 7/3/12 were extremely helpful and friendly,i would recommend working with Brad and Paul when trying to put yourself in thecar you want. i was at the dealership for around 4 hours but, brad and paul madesure that i was well informed of all the details of the purchase of my new car, theyreally made my experience a great one and they really give empire hyundai a goodname , i also met the service consultant Jeff White and after talking to him forfive minutes i know i will have no doubt or worries about ever bringing my car infor service. i also would like to thank John Torres for helping me with a bad situation and putting me in contact with brad and paul to putting me in the car iwanted. if the rest of the staff is as good as brad, paul, jeff and john then i wouldhave to say that empire hyundai is in great shape going forward.

hollisouza

Jul 3, 2012

Car shopping leaves me VERY apprehensive! Nothing like getting one foot out the door and someone is already standing there to greet you. I had already spoken with someone from the dealership the day before so I had an idea who I was meeting with. As I approached the front door. I was met by at least 2 more salesmen. (get the feeling vulcha vs prey). The manager handed my husband and I over to Aaron Dudley. This young man WAS AWESOME! He was attentive to our needs and honest with the numbers. Aarron we WILL BE back for you! Save me a Genesis! I will take it in candy apple RED!

gasermely

Jun 29, 2012

Ready to buy and they made it happen , the negotiation process was easy, and they explained all my options regarding service ,financing, all good for both parties.

dannycert

Jun 22, 2012

This place is an absalute joke. First our sales person was very unknowledgable. Which meant everytime we asked a question he took off for 15 minutes to go ask. What fun. So the manager comes over and asks what monthly payments i want. i stated i know how much i want to spend not monthly payments. So he asks are you trading. I said well i have read reviews and the complaints are you roll trades in with price of car. I am not upside down so i want to seperate transactions. He assured me that that is for people who are upside down on there loan. NOT!!!!!!!!!!!!!so i look at about 9 to 10 cars all in the price range i was looking for picked a car when went to the numbers SURE ENOUGH trade is rolled in and the car i was looking at was 3500 more dollars than they had said. How does that happen.Also there ad according to the scam artist manager says that all prices are with 3500 down and 1500 trade. Another inside note that i found out they have people going on to review sites to put in exellent reviews for them so be carefull. This place is a scam AVOID it trust me or you will pay alot more for a car

ladywhite34

May 30, 2012

overall I had a wonderful experience. Ron was exceptional in his knowledge when it came to choosing the right car for my family and needs. He totally went above and beyond to get us the right car. When it came to finance, they went above and beyond to get us the right loan. The only down fall to the overall dealership, they do not have vending machines for the "waiting" on the finance. I would recommend this dealership to friends and family, and also make the trip back for any new purchases in the future. I have to admit I was totally skeptical when it came to buying a car, but they made it easy!

kboissonneau89

May 11, 2012

I suppose my experience wasn't the worst, but it was FAR from a pleasant one. I did drive away in the exact car I wanted, that day. Does that mean I was done with the dealership that day? HAHA.. two weeks later I'm still going back and forth. I'm really not a pain in the butt customer, but I'm not stupid either. I had a number in mind that I could afford per month, and that's how we negotiated. I was previously paying $269/month, and set my absolute cap at $369/month. When I drove away with the car, everything was "all set" at exactly $369/month. Now mind you, this was for a car just one model year newer than the one I was trading in. So, they had my trade in, the purchase and sale was signed, good to go. The only reason (supposedly) that we weren't doing the rest of the paperwork at that time was because it was 6pm on a Saturday and the "approval process couldn't go through after business hours." Funny since last time I bought a car there we did it at 7pm on a Saturday, but whatever. Fine, I went with that.We made an appointment for me to come back to finish paperwork, which was a big enough pain as is, working full time and going to school even more... but you gotta do what you gotta do. I made the appointment at a time where I would be leaving work 2 hours early, the best I could do. I made the 45 minute drive to the dealer, and the sales manager was out sick. Actually, they said he was at the hospital. They tried to call me but had the wrong number, they said. Fine, things happen. Could anyone else there even go over my paperwork with me? No, absolutely not, they said. Only the finance manager can get in the system. Never, ever can anyone else EVER get into the system. Fine, my trip was wasted, but I'll come back. Things happen. We scheduled another appointment and this time I went into work LATE to go finish the paperwork. Finance manager was still out... but low and behold, Eric Moura (the same man who sternly told me nobody else could ever get into the system just the day before) YEA, he was the one who magically got into the system and went over everything with me. I was made to sign blank copies of contracts, on top of the regular ones, "in case there were mistakes." I had to sign a BLANK purchase and sales agreement, where they could put in whatever numbers they felt like? Are you kidding me? And what is my payment now? Oh, a slight change" to $477/month. Apparently when they got me to the number of $369, that was based on an 84 month loan which he admitted the banks almost never approve. I took off the extended warranty and got down to $455/month. That's only $100 less than my mortgage.The next day I received a call from my salesman, and expected it would be to tell me my registration was all set. Instead, it was to say that the number they wrote down for what I owed on my other car was short $544 and, exact quote, "so I'm gonna need you to cut me a check for $544." UM, no. My very first guess on what I owed was indeed wrong, but before ANY paperwork was done the salesman called the Hyundai Motor Finance and got an EXACT number that I owed. HE wrote it down incorrectly. Not only that, but we had put down $500 to offset the difference anyways, so my monthly payment wouldn't change because of the mix up in amount owed. This made for another trip to the dealership to fight it out. They made it a point to make me feel real bad that "poor Nolan with the baby at home is going to have to pay $50 extra out of his paycheck every week until the difference is paid off, AND he only got $75 off the sale". First of all, trying to make me feel bad for THEIR mistake? Really? And second, I KNOW I paid far above MSRP for that car, since my main focus was monthly payment and not the price itself. My fault that I paid too much, yes. But no need to guilt trip me over something that was the salesman's mistake.Then there was another trip because they said my registration was ready, and it wasn't. Then there was another trip to actually pick up my registration. I don't actually live close to Empire. As everyone knows, we pay for the first car inspection with the price of the car... it's outlined on the purchase and sale agreement. Well Empire gave me a voucher for some place in Fall River. When I told Nolan, the salesman, that I couldn't drive all the way to Fall River to get my car inspected (especially after all these trips) he said that it was no problem, and to fax him my receipt from when I do get it inspected, and that he'd issue me a refund. I faxed him with the receipt, voucher to show it was unused, and inspection "report" to show my VIN. A month later, I've heard nothing back. I'm sending it via certified mail today, so I'm out another at least $5 just trying to get my $29 back. I paid twice for inspection and they absolutely do not care.I'm the same customer who wrote a review about shoddy warranty work being done a few months ago. I've purchased two brand new cars at Empire within the past two years. My Mom has purchased two brand new cars at Empire within the past five years. My boyfriend just bought a brand new car at Empire a few months ago. My sister WAS going to purchase one when her tax return came in... but isn't now. I'm young with a good salary and was going to invest my loyalty in Empire, but I've definitely changed my mind after these past two experiences. We'll all be going elsewhere next time and I suggest EVERYONE else does too.

kitkat72

Apr 25, 2012

I bought an elantra. its is a great car! I love the gas mileage. I was at ease immediately with Caesar. he was patient and sympathetic to my situation. i will recommend empire to others. only one thing i was disappointed with...i was quoted one price, then at the actual time for signing it was about 30.00 more. not happy about it, especially since the first quote was where i needed to be. Finance manager, Paul, was also extremely helpful.

jason888

Apr 13, 2012

This place is a scam. I would stay far away from this place. Make sure the first thing you do is get a price for the car. Then get it in writing before going any further. If they dont walk away noing you made the best decision of your life. Also dont tell them anything about a trade in before you get a price in writing because all the do is add the trade in value to the cost of the car. I was conned big time and shame on me for not doing research first so all i can do is warn you not to trust anyone of them because they are the scum of the earth. Like I said get a price in writing before doing anything and dont mention a trade in until you get a price in writing. Good Luck.

Rocky123

Apr 5, 2012

I have to say that the overall experience was a little better then I expected. The sales person and his manager were understanding to my financial situation and seemed to work hard to get to the price I was comfortable with. Having never owned a Hyundai I was a little leery about getting one, but after driving it for a couple of days I am very happy with my new Veloster and absolutely love driving it.

cbodac

Mar 30, 2012

I was very pleased with John Swenson's professional and friendly manner. He was very helpful to find me a vehicle that was what I was looking for and in the price range I needed. The staff at Empire Huyundai aim to please. I will definately recommend them to people who are looking to buy a vehicle in the future.

dsylvia

Mar 30, 2012

I wanted to write this review because I am totally satisfied with the experience that I had at Empire Hyundai.My husband and I were recommended to Empire Hyundai by my neighbor who told us that he bought his car there and was totally satisfied with it.When we drove up we were greeted by a salesperson named Ron. He asked us some questions about what we were looking for in a car. We told him good gas mileage and looks were most important. He then took us for a ride in an Elantra, which seemed a bit small for us. Then he took us for a ride in a Sonata. That was the deal closer for us. We loved it!! We came together on the price in no time and we got a good price on our trade with help from their manager Jerry, who was very nice.Ron then bought us a coffee while we waited for all the paperwork to be completed by the finance person Joe. Joe asked us a few questions and drew up a deal that was comfortable for us to afford on a fixed income. He was also easy to deal with. Everything was approved and we were ready to drive off with our new car. It didn't take long at all. Right before we left Ron took us by the service area and made an appointment to have our first oil change. The owner, Rick Torres, happened to be walking by when Ron introduced us to him. Mr. Torres asked us if we were satisfied with our whole experience and we said we definately were. We also told him that we would make sure to tell friends and family and he seemed happy. He said anyone we sent he would make sure they would get a good deal also.Empire Hyundai is the place to go where you are treated like a VIP, and treated with respect.

Sheila

Mar 26, 2012

I went to empire hyundai in fall river. To view the hyundais. I was met by this young gentleman, His name is Elder Silva, The nicest young man that I have met in many years. They should have more people like him helping the public. He offered us coffee,soda water. He was very helpful. Well we leased a vehicle. I can't say enough about him. Thank you. Sheila Kelly

3mpir3sucks33

Mar 15, 2012

Con Artists. I really don't understand how there are positive reviews for this place. Maybe people from the dealership are writing these suspiciously enthusiastic reviews?The abridged version of my experience When I showed up and asked about a car I had seen in the paper I was brought in to sit at a desk instead of being shown the car. They seemed friendly and it looked like a nice place so I tried to see where this was going. I ended up being there for well over a half an hour before I even saw the car. Meanwhile, I was asked how much money I make and my SSN, and like an idiot I gave those things up because they told me it was to get me the best deal. After test driving the car and asking multiple times how much the car was and having the question deflected, I was finally brought back inside and given a price a little higher than I remember seeing. I had an idea of how much the car was but couldn't remember exactly because I had been looking at so many cars. They tried to throw a lot of payment numbers at me to try to confuse me. I said I wasnt buying the car today and of course the salesman persisted and eventually brought over the manager to try to bully me into buying the car. After going home I looked in the paper and realized they gave me a price that was $4,000 higher than the price they gave me. The thing that bothers me the most is how many questions the salesman asked about where I heard about the car to try to see if I saw the price anywhere. There are so many laws and regulations in MA, I'm blown away that places like this are allowed to operate. I'm pissed that I wasted so much time at this place while being given the runaround and I am a little worried about giving them my SSN. Avoid at all costs. Also, funny that i can't use the username empiresucks because it has already been taken, enough said.

elias_marc

Mar 6, 2012

I would highly recommend Empire Hyundai to anyone ,my husband and I were greeted by Caesar who was very friendly and put you at ease right away. (Quite a difference from route 44 hyundai where i had previously purchased a car) We chose a new sonata , Caesar took us outside showed us all the car had to offer and took us on a test drive .I decided that i loved it and inside we went to purchase the car , this is the part normally people dread, much to my surprise i didn;t feel attacked or pressured in fact it was quite the opposite, Caesar and the empire team really seemed like they want thier customers to be in the car they want for the price they can afford .Needless so say i purchsed the car that day and my husband and i talked all the way home about how awesome the experience was. We have an will continue to tell anyone to visit Empire Hyundai. Thank you again Caesar for making our experience a great one from beginning to end. Sincerly, Sharon Elias

jcarrollpd

Mar 2, 2012

The salesman that we have was very sarcastic and made my fiance and I feel as if we did not know what we were talking about. After we seemed to have made a deal, or so I thought, we reached an agreement on a payment that I could afford. The day that we reached the deal was a normal business day, but for some reason they told us that they could not get the loan financed until the next day but not to worry because we would just have to come in and sign some paperwork and we would be all set. That was wrong! When we arrived the next day after driving our new car for an entire day and really starting to like the vehicle they informed us that our payments would be an extra 82 dollars more than what we agreed too and then still tried to negotiate with me and pressure me in to buying the car from them. AWFUL DEALERSHIP MANNERS...DO NOT VISIT THIS PLACE YOU WILL BE DISSAPOINTED, SKETCHY SALESMAN, and SKETCHY MORALS!!!

fightback

Mar 2, 2012

I purchased a new hyundai from empire only to find out i had been scammed in almost every way possible!! i recieved all false values on the trade in and also the factory sticker was changed and i did recieve the rebates for new vehicle but went towards my trade in to cover their low ball values . I would reccomend everyone stay far away from this dealer. Now they have these two clowns promoted one as a sales manager and the other is now the general manager . Shame on me lesson learned i am now into the car for double what it is worth!! Thank you Rick Torres!!!!!!

2012SantaFe

Feb 29, 2012

I have only bought one brand of car for many years. After a few co-workers purchased a Sonata, Santa Fe, Accent and Elenata. I said guess I need to stop by and look at something other than a Toyota. I was blown out the doors with smoke and mirror by the Sales Manager and Finance Manager. After several hours of back and worth on a Santa Fe, they finely agreed to my price. But when I they told me my interest rate was double digit I laughed. They couldn't have know my credit score, because I have a credit lock. I said, okay I'll go to my bank across the street and get a loan. They said if I did that the price we agreed on would be void.I released the credit lock and they came back with a very high single digit rate, still knowing I could do better at my bank. I finely said, get my banks rate or I'm walking at that time I asked about adding GAP coverage, they told me it was $1,000.00 for GAP. I grabbed my trades keys and left. Which by the way they offered me $4,000.00 less than clean trade value. I drove away and called to reactivate my credit lock. I was informed that that they submitted my credit app, to 10 banks, five of those banks after I left. I drove to my another Hyundai dealer in Rhode Island, and within two hours, I had a better deal on a Santa Fe Limited than on the SE I looked at Empire and GAP cost me $575.00 and I got a rate of a quarter point over my bank. I also got all the money for my trade.Stay away! Should have known the place was shady with all the sales people hoovering outside looking to kill and attack you.

suenur1012000

Feb 28, 2012

He was very kind and considerate of my situation, and was attentive to what I needed. He was very prompt and knowledgeable. He made my experience a positive one, and I will not hesitate to recommend him to anyone. Thank you very much. SF

swallow033172

Feb 27, 2012

Slick sales people. They took teh MSRP value of the car, added $5K to it, then offered $5K for my trade in value. So they wanted to give me 0 for my car and sell the car for MSRP and tried to make it sound like the deal of the century. I really feel that they treat prospective customers like fools. I know they do OK over there, but if your in the market for a new car, BEWARE. Don't go there looking for a bargain, because they just shuffle trade in values and add on costs to the MSRP to get you to pay full price. By the way thier definition of MSRP is just a basline for their pricing. " They determine the prices of thier car by how popular the vehical is " I have a feeling they only sell " popular cars " there and doubt you will see anything on thiet lot at or below a MSRP. Hopefully I can save you some time. Go to RT44 Hundai and save yoruself hours of BS. by Shawn S. on 2/27/2012

cfaiola772000

Feb 18, 2012

I found this the absolute worst dealership I have ever been in. I went their with my son,21 no credit yet--did have an insurance bill that was 3 years old that showed collections but paid in full 3 years ago. It was a policy that had been cancelled but got billed to him anyway. Stated he needed at least three thousand down plus his trade in. Which was fine. The problem I found was when we went outside to look at cars they showed us 2 used vehicles, I asked them how much the sales rep said he wasn't sure, At that point I asked him what price range he felt my son should stay in, again couldn't tell me proceeded to get finance manager who told me he could only put him in an accent or those two used cars. Very shady place, we left and ultimately got financed through a dealership--which told us from the get go what price range we should stay in and how much was expected down!

Stb123

Feb 6, 2012

Perfect Experience with Thomas! Funny and super friendly! I had no hope on getting a nice car, but after i explained my situation to Thomas, he was so positive and ready to work with me! He worked fast and replied fast. If anyone comes to this dealership i HIGHLY recommend thomas as a saleman. He was also very HONEST! I left feeling NOT cheated or scammed for my money. He seemed like he was really in it to make his customers happy. Im so happy i made the choice to come to this dealership! I now have a beautiful, new, affordable and realiable car. Not only was he great but the place itself was also. It was clean, quiet and very professional. I recommend Empire Hyundai 110%!Thanks Thomas & Thanks Empire Hyundai!

empiresucks

Feb 4, 2012

Went there because saw ad in paper. Called beforehand to make sure ad was legit. When I arrived, I test drove the car in the paper. I liked the car and sat down with the salesman to discuss the price. I was going to be a cash buyer. Because Joel was newer, he brought over someone else who I assume was a sales manager. This person was the stereotypical salesman in all respects. He showed me the ad and asked where I saw the price that I was referencing, when I pointed it out he said that includes military, college grad and loyalty discounts plus $3500 down. I don't know how they could make fine print smaller than what they used. Talk about the old bait and switch. I'm thinking about reporting it to the Mass AG's office because it was that blatant. I wouldn't trust this dealership for anything. DO NOT GO THERE.

dabbles1

Jan 23, 2012

Jeffrey was great help to find the right car that was right for me. The finance team also was great to find what was good for my budget. I would recomened empire to anyone that is in the market for a new or used car.keep up the good jobs.

spraisner311

Jan 22, 2012

The dealership was clean, I was impressed with the selection of automobiles andRonald Webb my salesman. He new just what I was looking for and hooked me up witha car that I fell in love with.

nelsonlopes28

Jan 19, 2012

I had a great experience I went in looking for something good and walked out knowing i made the right choice that I wanted. Angel and Ricardo were great, they showed me cars based on what i had told them I was looking for and helped me find the perfect one that i wanted at a good price. This was my first time at that dealership and I liked it so i will be going there for my services and when im ready for a new car I will be buying it from there.

Gerald Luciano

Jan 16, 2012

I have just bought a Hyundai from Mike.He got to be the best dealer and as a person one of the nisest people you could meet.He is very perfesional at what he does. I would higly recomend to anyone interested in buying aa vehile.He is very personable and excelent at what he does. Buyer Gerald Luciano

MonicaD

Jan 14, 2012

The reason I'm giving this review is because I bought a car here 6yrs ago and had an awful experience.... But I went into Empire Hyundai today with my fiancee, Just thinking to myself oh boy here wego again!!!! but by the time i left i was very impressed it wasn't about how much money they could make off us but it was about accomodating us in the car we wanted to buy along with our budget.. Our sales man Ray was very nice. He talked business with us but also talked to us as we were friends, He also had a good sence of humor.. Which now a days you don't get that much anywhere.I would highly reccomend Empire Hyundai to others.. If you want to speak with someone who knows what he is talking about and can handle having a laugh or two I would ask for Ray Texeira ...

PereiraFamily

Dec 31, 2011

Michael was very patient, took his time explaining the Tuscon and understood my perspective for a suv. In the end,I bought the suv the same day, looking at the suv, test-driving it and matching to the affordable price that I was looking for. I definitely made the right decision in purchasing the Tuscon 2012. The suv is awesome, and best of all my kids love it, thank you so much for being very helpful.

mackenzielewin

Dec 27, 2011

Jeff was very helpful with giving "realistic" expectations. I went to numerous dealerships before going to Empire and all of them told be what I "wanted" to hear. After meeting with Jeff, I felt like I was dealing with a honest salesman.We negotiated for awhile and it didn't look like I was going to get the car I wanted for the price I wanted to pay. Jeff assure me he could find exactly what I was looking for, after talking about manual transmission vs. automatic, he found the perfect car for me within minutes! It was the price range I was looking for and the payments I was comfortable with. Everything that was offered/promised to me was honored and done with a great attitude! Today< i called him up for some services I needed, with my busy schedule and the Christmas around the corner, he called me back within minutes with an appointment for tomorrow morning! I couldn't be more satisfied!

amandap7485

Dec 26, 2011

i highly recommend jeff he was awsome with getting us what we wanted in a timely manor.he worked extremely hard to get us a price that our finances could afford. he was very honest with everything from the get go, which made us feel very comfortable with him seeing that we were first time buyers. leslie was extremely pleasant she also worked with jeff really hard to help us get waht we really wanted. she also didnt waste no time in getting all the paperwork ready for us and explaining everything in a way we would understand. so overall extremely satisfied and highly recommend jeff swauger and leslie gagnon at empire hyundai.

charlene

Dec 22, 2011

I am a second time driver of a Hyundai-Sonata. I was in a car accident and went to Empire Hyundai in Fall River, Ma. I had a wonderful experience with Ricardo.

E Pearl

Dec 22, 2011

Mike Camara was very good. He was knowledgeable about the car, and was very eager to help us. The Sales Manager was quite evasive and would not answer direct questions relating to the total cost of the vehicle (including financing) unless asked several times. The financier made a mistake when processing our finance application leading to an extra 5 hours or so at the dealership. I am very happy with my car, and was very happy with the service I received from Mike Camara. The rest of the team let him down though.

ariana1120

Dec 16, 2011

Jeff is awesome!! First, we sat down and he asked me several questions so he could have a better understanding of what I was looking for. After that, he took me out to the vehicle and gave me a brief explanation of the vehicles features. On our test drive, he was very personable and down to earth. He did not pressure me at all, he respected my financial limits, and answered all the questions I had. He worked diligently to get me the most for my money and because of that I purchased my first NEW car. Thanks Jeff!! You're the best.

hathawayd

Dec 14, 2011

friendly, thoroughly informative salesman...well coordinated (but transparent) sales pitch between salesman & manager...price was obviously marked up to be later marked down....took way too long to close the deal as they tried to wear me down....no variety (except color) in selection of Elantras....financing was easy & well explained....rate was good

Joe Macedo

Nov 22, 2011

Jeff met us at the door and welcomed us to Empire Hyundai. We told him we were interested in a Tucson, and he found one in the price range we gave him. He demonstrated the options on the Tucson. He did a great job describing the safety features. He opened the hood and the doors to tell us about the engine and air bags. We took it for a test drive. He was courteous as he explained how everything worked on the Tucson. After our test drive, we told him that we we would like to buy a Tucson but in a different color. He told us that he would do his best to find one. He then introduced us to the Jeff in the Service Department. He called a few days later to explain he could not find one in New England. We gave him several other color choices. Someone from Empire (sorry we can't remember his name) called back to say the colors we wanted could not be found, but we could eome in and have a choice of Iris Blue or Red in the options we wanted. We returned on Thursday and decided on the Iris Blue. Jeff took care of the paper work, talked with our insurance agent, introduced us to Joe in Finance, and we made the deal. We returned that afternoon, and the Tucson was ours. Before we drove off, Jeff once again reviewed the options with us. We were pleased with our experience at Empire Hyundai.

kboiss81

Nov 22, 2011

Had some warranty work done on my less-than-a-year-old Hyundai. They did a terribly sloppy job. Oil everywhere. Anti-freeze overfilled and spilling everywhere. It just seemed that my car wasn't taken care of very well while at Empire Hyundai. They definitely care more about you when you're buying a car than when you're having free work done on it.

talianbaby

Nov 17, 2011

I visited Empire Hyundai on Saturday, November 5th. Jeff S graciously greeted me and enthusiastically responded to all my questions and suggested vehicles that would suit my budget and a test drive. Jeff and I took a short ride and after test-driving a 2010 Accent, I instantly made the decision to purchase this vehicle.Jeff discretely obtained my personal information, discussed vehicle price, trade-in value and a transaction was established. Jeff was exceptionally informative as he completed the formalities and demonstrated the features of my vehicle. Jeff introduced me to the very polite Service Manager and Leslie, the personable finance manager. I was now eagerly prepared to accept ownership of my new vehicle, thanks to Jeff. The purchase of my 2010 Hyundai Accent was a pleasurable experience. The expertise of the above-mentioned personnel at Empire Hyundai is meritorious.

landry.crystal

Nov 16, 2011

The sales men were very nice and went out of their way to put me in my car!!! Joe even called me two days after to make sure that I was happy with my 2012 Accent.

jasonbirkett

Nov 7, 2011

I had a great experience, Jeff was great and did a hell of a job getting the vehicle I wanted and the price. The Finance part was good the fellow helping was very pleasant but I think we should be able to see what banks approved the loan and for how much. I was told before signing any paper that my car would cost me $309 a month that was after the handshake with Jeffrey Swanger. My monthly bill is $338 a month the financial fellow (sorry forgot his name) told me he could get my apr to 4% if I chose the gap coverage, interior coverage and vinetch coverage. He told me if I didn't choose this option I would be paying a higher monthly payment. I feel I was a false story. Once I get my payment book in I will contact the bank that approved me and I will find out if these options were necessary for my payment of $309 a month. If this is not true Hyundai will lower my monthly payment. Thank you. Option 2 is questionable.

jgoulart

Nov 1, 2011

Ryan was very courteous and friendly. He listened to my needs as a new car buyer and did his best to come to the best resolution for both me, the buyer and he, the seller. I walked away extremeley happy and satisfied with my purchase and have now recommended both Empire Hyundai and Ryan personally to anyone I know in the market for a new car.

cmsmithedu

Oct 31, 2011

Jeff worked with my wife and I on getting a Kia. He made the experience of buying a car easy. Jeff was very knowledgeable about the car we bought and he walked us through the whole buy experience.

jg3_travel

Oct 31, 2011

I rate this dealership as good/great because Faith was very easy to communicate with. She listens well, and was able to offer different vehicles with options that would keep it in my price range. The dealership has a very good selection of new and used vehicles which allows for some flexibility in making a decision.

kelly047

Oct 28, 2011

We went in looking for a used car at a good price. Jeffrey Swanger was not only helpful and understanding, he was patient! Over the two days we worked with Jeffrey he addressed every question and concern we had. I would suggest asking for him by name when shopping for a car at Empire Hyundai.

Danna

Oct 24, 2011

This was one of the most relaxed pleasant experience I have ever had buying a car..Our saleswomen (Faith) couldnt have been nicer or more helpful then she was..I didnt expect to actually drive off tonight in a new car so I am unexpectedly surprised and soo happy !! Faith did everything she could to work with us to get what we needed that suited us..I am so grateful and I would recommend anyone to go to Empire Hyundai ..Service was EXCELLENT...Thank You Faith !!!!

jocie99

Oct 24, 2011

After a terrible expierence at another local Hyundai dealership, this place really stepped up to the challenge in helping me find a vehicle that fit all my needs in my price range. Everyone was very friendly and professional.

RobinFH444

Oct 22, 2011

The first day i went to the dealership i left with a car. had to come back the next day to sign paper work but that was it. ray was tremendously helpful &willing to do whatever it took to have us leave in a new car. i would recommend this dealership to EVERYONE &would defiantly come back in the future. VERY SATISFIED !

djmap09

Sep 29, 2011

Was not really planning on purchasing a vehicle when I went there. Just wanted to test drive the Sonata and the Elantra. There were some pre-owned vehicles less than a year old advertised on Craig's List. I drove the cars, but wanted more options. Josh showed the 2012 Sonata SE to me and my 15 year old son. We fell in love with it, but still were not ready to buy. We ended up spending most of the day, negotiating with Mike and Josh. And, we left that day with the Sonata!! Mike and Josh were very patient with me and worked with me.

gko312

Sep 27, 2011

We visited the Empire Hyundai dealership to just look around and check out all the new Hyundai models after reading all the good reviews about them. We really didn't have intention of buying at this time. Mike Camara was the salesperson that approached us and introduced us to the models we were interested in. He was very knowledgeable about all the vehicles that we had asked questions about. He was very friendly and professional throughout all the time we spent with him.After spending a great deal of time with us, we decided on purchasing a 2012 Elantra Limited.We decided on purchasing a Hyundai because of all the great reviews we have read about them. You also can't beat the 40 MPG rating and great new styling of all their vehicles.So in closing, I would have to say we had a great experience with purchasing our new car at Empire Hyundai and dealing with Mike Camara. Mike made a big difference in our decision to purchase a Hyundai. I would highly recommend Mike to anyone interested in buying a new vehicle.

stahlk2

Sep 24, 2011

I can't say enough about my experience at Empire! Not knowing if I would be able to afford a new car or even be approved to buy one, I was unsure what lied ahead. From the moment JEFF SWAGGER approached me, he put me at ease. I had my two boys with me and Jeff was really great (and patient!!) with them. Jeff listened to what I needed/wanted and my concerns. He immediately started working numbers and kept working until we got to a monthly payment that I was comfortable with. At the end of the evening, after alot of hard work on Jeff's part, my boys and I climbed into our new car and drove home!!!! JEFF, YOU ARE THE BEST!!!!! THANK YOU, THANK YOU, THANK YOU!!!!!!

melbee

Sep 22, 2011

I was hesitant to go to Empire Hyundai after reading some negative review online. However, I found Jeff to be very knowledgeable and helpful. I felt he was more interested in helping me as a customer than simple making a sale for himself. I would definitely recommend Empire Hyundai to friends and family. ASK FOR JEFF SWAGGER!

Anasara79

Sep 16, 2011

Josh was very courteous & helpful. We are in the market for a new, small car & having bought a Hyundai (from another dealership) about 2 years ago I am familiar with & like this car brand. The price for the 2012 Accents is more than we were hoping to spend even after Josh came down a bit. We are still shopping around, but did not feel pressured to buy right away, which is a nice departure from the usual. I will be sure to give another update if we decide to buy from them.

kblythe825

Sep 14, 2011

Joshua was extremely helpful. He spent over two hours with me going over the different car options and financing options available. He broke everything down in a clear, coherent manner.

indica

Sep 9, 2011

Thomas was WONDERFUL!! I went with my mother to purchase a new car, he knew every detail about the vehicle she was interested in, was very friendly (but not fake), and wasn't at all pushy...this was the first time my mother has bought a new car and he made it a very pleasant experience! Anyone looking for a Hyundai should go see Thomas! I'm so happy to see my mother in a beautiful, reliable car with an amazing warranty!I had the opportunity to meet the sales manager Joe, finance manager Steve and the owner Rick, all of these gentlemen were very helpful, and made buying a car a great experience! Steve took extra time to go over every sheet of paper and made sure my mother understood all of her paperwork, and warranties.The dealership was spotless, and all of the staff seemed to work as a team and get along great! With their plans of a new customer waiting room complete with wifi, computers and a snack bar this dealership will only be getting better. Go see Empire Hyundai, you will not leave disappointed!!

greenlemon

Sep 5, 2011

Mike Camara is the best. He put me right at ease, and was knowledgeable and friendly. I came away with the best experience ever when buying a used car. Everyone in my family loves it and they all want to come back and buy a car from Mike.

lupdegrove

Sep 4, 2011

Elder was great! Friendly and great to work with. He took a lot of time to make sure I was comfortable with my purchase and the process!

rcabral2

Aug 20, 2011

After selecting the right vehicle Mike had explained every detail about the 2012 Hyundai Elantra. I came into the dealership prepared with my homework and settled on a price from Consumer Reports New Car Price guide. Which was a fair price, after all the dealership has to pay their bills, the salesman make his commision, and my family saves the most it can with the most bang for the buck. The final price we came up with is what I had brought into the dealership for reference. So I believe I got a fair price and was happy with what I paid for the vehicle. I also opted for the extraodinary warranty offer of 72 months or 100K miles as I am a first New Hyundai buyer I wanted to be on the safe side.The overall experience was rated as "Good" due to the financial departments oversight on important paperwork needed for the car (Certificate of origin) that they did not have yet but sold me the car first anyway and didn't notice it was missing until they went to register my vehicle. However, Mike Camara, our salesman, was a very helpful man. He answered our million questions, he knew his stuff, was extremely knowledgable and we decided on a more than fair price for the car. He put us in a rental car until our car was all set for us and was a kind, genuine man.

jrap5455

Aug 19, 2011

I purchased a 2012 Hyundai Elantra Limited edition from Mike Camara. Mike was an absolute professional. His knowledge of the vehicle was most impressive. I told Mike what I was looking for and that I did not want to be pressured as I've been in sales for 25 years myself and he dealt with me exactly the way I had hoped. I can truly say that I purchased my car because of Mike. He made my purchase a pleasant experience.I was also impressed with the hand-written thank you note I received a mere 2 days after making my purchase.Mike is with out a doubt a valuable asset to this dealership and I will highly recommend him to family and friends. I would not hesitate to purchase another vehicle from Mike.

weme

Aug 18, 2011

Two days ago I stopped at this dealership while out looking at new cars. While they "in theroy" would have some good options for me...they actually had none available and literally told me they would have a difficult time getting them. They were good at showing me materials about the cars that would work for me....but had nothing available to actually sell me.

rjps

Aug 16, 2011

We didn't buy from Empire because they wouldn't bring the price down to where we wanted it. However, Mike Camara was a FANTASTIC guy to work with. He is extremely knowledgeable about the cars and told us everything we needed to know about the Hyuandai. We later bought at a dealer closer to our home, and we bought the car that we had learned about from Mike, so even though we didn't end up buying from Empire, we owe a debt of gratitude to Mike.

laurenmacy

Aug 16, 2011

I went there with a specific car in mind and they found it for me. I'm a sales manager at a jewelry store so I know what great sales experience should be. He even let me drive the car all the way home to Dartmouth to show my family before I bought the car! Mike was so friendly and helpful. I put a $200 hold on the car so I could come back to buy it on my day off. After I bought the car mike showed me how to set up the blue tooth and radio and everything! Great service! I felt very cared for. And after all of it, I got a thank you note in the mail directly from mike. A++

sbelloni

Aug 4, 2011

I walked into Empire Hyundai in need of a new car and completely inflexible with regards to the monthly payment I needed to be in. Mike Camara and his sales manager met my needs, put me in a great car and sent me away happy. The finance manager approved my loan at an outstanding rate and offered me additional coverage that will give me peice of mind for as long as I own the car. The service team did me the tremendous favor of getting the car inspected for me so that I didn't have to take time out of my busy work schedule to do it. It didn't matter that I purchased a relatively inexpensive car in the Accent. All involved have made me feel like a priority customer who has the best car in town.

Mommamia

Jul 16, 2011

Ricardo was GREAT to work with. I went to a few dealers before going to Empire Hyundia and they were the only one who had the car in a color I wanted. They were Great at answering all my questions and didn't make me feel like I was a pain. I'm so happy with my new car. If you want to get a great deal from a knowledgable sales person see Ricardo.

pljane69

Jul 15, 2011

we were pleased with empire hyundi we would recommend this dealership we had mike c. and he was a good saleman hyundi was good with us we would go back to hyundi next time we wanted to buy a car

dmells22

Jul 12, 2011

Customer service was good, I was helped right away, and asked many questions to determine what I wanted. The employee was friendly and asked many questions to understand what I was looking for and to possibly help me think of other options. The price was reasonable, hopefully a deal can be made soon.

slojoejoe

Jul 6, 2011

I went looking for a family car to other dealerships,but when they found out I was just looking they seemed like they didnt want to waste their time.At empire joshua took the time to explain the different models and their features.We are still in the process of chosing the best vehicle for us within our budget but if we choose a Hyundai it will come from Empire.

MarioCarrelas

Jul 1, 2011

Joshua Shea at Empire Hyundai in Fall River was a tremendous help in helping me find the Hyundai Accent I purchased today from them. Great Customer Service,

oliveira8081

Jun 30, 2011

Sales team was great and friendly and got everything done in a great amount of time but the Finance Dept. is just completely worste than bad. I would not recommend this dealership if you plan on financing through them. First they ask me for a down payment which was completed and then was asked for more money down for other B.S that they said they couldnt release the vehicle without purchasing (Gap insurance, Warranty, Loan Insurance?????)etc. Secondly I had to get BBB involved just to get my trade paid off while my trades lien holder was harrassing me for payment and all Empire's sales manager said was "We're taking care of it". Service dept isn't that great when it comes to working on cars that are other than Hyundai by placing wrong parts on the vehicle, selling it, me taking it home with warning lights on and being told it will shut off eventually (meantime) I had to call the rightful dealership to get my own info on what they recommend and bring the car back to Empire to bring to the Righful dealership to get fixed. I mean these guys are a bunch of Clown in my book and I will NEVER do business with them again and have spread the word.

edwilldo

Jun 28, 2011

Got a price for a new 2011 Elantra. $16,10. Made an appointment for a test drive. Before I left for the 80 plus mile round trip Nicole talked to me on the phone to make sure she had the correct info. New. 2011. GLS. Manual Transmission. Indigo blue. All check. When I got there they tried to get me to test drive a Limited with Automatic. They had ZERO new (2011 or 2012) manual transmission Elantras of any trim or color available.

Steve Fitta

Jun 25, 2011

Mike Camara was our salesman, he was very professional and courteous to both my wife and I as we searched to buy a new car. We purchased the vehicle late on a Tuesday evening, and he promised the vehicle to be ready and registered by Friday We had paid for the new 2011 Elantra we purchased, on Wednesday afternoon and completed what we thought was all the paper work, but something had not been signed and Mike Camara went out of his way , driving to our home ,to sign a document that was neccesary for the completion of the registration process. We were contacted Friday at noon-time that the vehicle was registered. Mike Camara was a man of his word.We met Thomas Biffle on Tuesday evening, he introduced himself to us and we felt very much at ease talking to him, he too was courteous, informative and all around a really nice guy to deal with. When we came back to pick up the vehicle we were told it was Mike's day off, Thomas saw us come in and along with another gentelman helped us with the final paperwork , and transfer of are used vehicle. Thomas stood with us, as we waited for a short time for are new Elantra to be prepared for us. Just prior to the new car being ready, Mike Camara arrived in his personal vehicle, and came directly to us , stating that he was glad he was able to catch us before we left, and wanted to make sure that we were happy with the overall process..Kudos to both Mike Camara and Thomas Biffle for making this purchase and process as painless as possible!!!!

warwick

Jun 24, 2011

Very good dealership, very friendly. Basaam was wonderful and got us the deal we wanted. Made the trip from RI to get a wonderful experience for our first new car.

Smercier

Jun 21, 2011

I went to Empire Hyundai looking for a new car. Initially I went on a Friday evening and after selecting a car that would fit reasonably into my price range, we began to work out the details of the deal. Between cash and check I left a total of $1000 deposited with them before going into the finance office. As I was sitting in the finance office working out the details my father called and informed me to stop the deal in its tracks because he was willing to cosign with me to enable an even better deal. I left there after about 3 hours without finalizing anything, notifying them that I would be back on Saturday with my father to cosign and we made an appointment for 2:00 pm the following day. My father and I came in for our appointment and first he wanted to look at the car before proceeding with any deal. As he inspected the car he noticed the rear 2 tires were completely worn on the inside tread; so much so that there wasn't any tread left at all, the tires were completely smooth. We then went inside and met the salesman and my father immediately expressed his concern that the 2 rear tires would not pass inspection, and therefore according to Massachusetts state law they shouldn't sell the car in this condition. Instead of offering to replace the tires, they at first insisted at least 4 times that all those tires were brand new. It wasn't until my father physically went outside and showed the tires to a sales manager that they admitted they were not new. Their response was that if the tires did not pass inspection, which they perform in-house, that they would replace them or that they would be more than happy to include 2 new tires in the price of my car. As per Hyundai's informative brochure entitled "Be Tire Smart Play Your Part," one way to test the tires to know if they are acceptable is to "place a penny into a tread groove. If Lincoln's head is covered by the tread you're driving with the proper amount of tread. If you can see all of his head, you should buy a new tire." The tires in question were so worn that there was not even any tread left on the inside of the tire to stick a penny into at all, but they kept insisting it would probable pass inspection. At this point my father did become angry that we were getting the run around on an obvious safety issue, but being confident that there was no way the tires would pass we were still willing to work out a deal. Since my position had been somewhat changed by the presence of a cosigner, both my parents did question whether or not it would be feasible to look at a newer car. When they asked the salesman his response was, "But I have already put so much time into this deal, I spent a lot of time yesterday working on this." We do understand he had already spent a lot of time with us, but that is his job, and because the situation had changed with the presence of a cosigner one would think he would be willing to re-evaluate my options but he couldn't be bothered. So we were still working on a deal for the initial car, with no resolution on the tires, they said we would have to settle that once we were in finance. At this point we had been there about 2 hours going back and forth about the tire situation with both the salesman and sales manager and were waiting to go into the finance office. Our salesman then informed us we would have to wait or come back in 1 1/2 hrs., that the finance guy was busy. This was very disheartening to hear and he asked if we could go out somewhere and return. Unfortunately my father had a meeting he needed to go to and that wouldn't have worked for us so we asked if we could set up another meeting for Monday evening. The salesman asked if we could come in Sunday (tomorrow), and I was unsure as it was father's day weekend and I had already wasted half of father's weekend. As we mulled it over the salesman then responded, "It's Sunday, what can you have to do on a Sunday?" I found this to be very rude and presumptuous of him but father said it was fine and we agreed on an appointment Sunday at 1 pm. When we arrived Sunday and the salesman met us at the door he said, "What are you doing here?" I was flabbergasted and could only respond, "Uh...we have an appointment, remember?" And he said, "Oh I thought we decided on Monday evening." I couldn't believe it, he was the one who guilted us into coming in Sunday, rudely assuming we had nothing to do, and then he didn't even remember! I will now abbreviate the rest of the story but basically both he and the sales manager seemed to have forgotten all about the tire issue and they didn't remember our appt so we were told we'd have to wait a while for finance. So at that point my father was furious and I thought it best to ask for my deposit back. The salesman said he'd be right back. After waiting a good bit I looked over to see him outside smoking a cigarette so I proceeded to the main desk. The manager seemed very nice and understanding of all the frustration we were having and said he could not give us our deposit as it was Sunday, that we'd have to come in Monday and they would have a check ready for us. Monday we go to get our check and they don't know what we're talking about, we wait about 20 min and are told to come back Tuesday, the check will be ready after 9 am to be picked up. Today I went to get the check and once again, no check is ready, they act as though they have no idea what I am talking about and they tell me I should have called and will now have to wait (almost as if they expect me to leave and come back again). After telling them that I was not leaving until I got a check for the cash I had paid them I did finally receive a check after 15-20 minutes of waiting. This is hands down the worst experience my family has ever had with a business. Not only did they seem very shady about the tires, saying that they were "pretty sure they will pass" inspection (and us knowing that if we brought the car somewhere it definitely would NOT pass with those tires), but they made it ridiculously hard and inconvenient to get my money back. I hope this review of their horrible customer service will save someone else some aggravation and force them to raise their standards. I also urge people to look VERY closely at what they are buying there because they were clearly going to let me drive out of there in a car whose tires would not pass inspection and therefore clearly unsafe.

bevlemay

Jun 21, 2011

We were more than satisfied with Empire Hyundai when we went there to look for a newSanta Fe. We originally had another appointment after we left Empire at another Hyundai dealer, but we stopped and purchased at Empire.The atmosphere was more than friendly, explaining all the features of the car were explicet. Bassam and SamWilliams were extremely attentive to all our needs. Brandon the sales manager waspersonality plus and spoke to us as if we were the only customer in the dealership.The finance manager was amusing and handeled our loan with great efficency. The service department was cheerful and enlightening, since we have to return there tohave a sunroof and instant start installed at our conveinence. We will highly recommend Empire Hyundai, even though we are residents of Narragansett R.I. Allin all it was an exciting shopping experience.

robert707

Jun 17, 2011

I drove to empire Hyundai to look at a new car with my 80 years. Old father and mather and Bassam greater us and brought us coffee. And soda and buy us lunch he is the best. Thank you for that

galpal02184

Jun 16, 2011

Walked into the dealership and was immediately greated by nice friendly people. Great customer service and overall clean business-like environment. I would recommend this dealership to others, but the one downfall is that it is a bit of a distance to travel from where I live.

kimberdashlee14

Jun 15, 2011

We had great customer service with Joshua. He listened to what price we were trying to get to and he, as well as the the rest of Empire hyundai helped us find something that was affordable and exactly what we wanted, without being to pushy. Thanks guys! Love my new accent.

fabesy

Jun 10, 2011

Went in to look at a used minivan with my 6 month old son. Samson was very helpful and worked hard to get me a good deal. He even played peekaboo with my son to keep him happy. Thanks Samson!

gebel57

Jun 5, 2011

Matt was very helpful..he understood we had a tight budget and worked with us all the way. We're very pleased with the service and the purchases!

jtriolo

May 31, 2011

When we first arrived they were there to greet us. Bassam was the first to take us in and discuss what kind of car we were looking for. He was very very helpful. Bassam work hard to get the price we were looking for. It took him some time, but in the end he came through. I would tell family and friends to go the fall river if they are looking for a car.

JBrazina

May 31, 2011

If you are looking for a great vehicle at a great price, this is the place to come! They guarantee credit approval by working with any situation you may have. Joe, their Finance Manager, is always willing to do whatever it takes to satisfy a customer and it shows. Matt Rosario, their top salesman (in my eyes at least) is patient and listens to his customers, an important attribute. Their focus at Empire is definitely putting people first. A+ for them.

nightsinboston

May 30, 2011

I brought my Santa Fe in for repairs when another dealship could not determine the problem. JR was so nice and honest. Kept me informed of progress and stuck with his price quote. He acutally listened to what I had to say. Car was fixed when they said it would be fixed and for the amount of money they quoted.

caroljohnson

May 29, 2011

I was looking for a new Hyndai perhaps a Sonata. Salesperson Bassam listened to my intent and took me for a test drive.. I also test drove the Elantra. Bassam showed me other Hyndais of the same only different colors and styles. I became unsure of my driving the Sonata and Bassam was aware and because of his insight suggested I drive the Elantra for another test drive....It was just what I needed to do. I therefore was sold on the Elantra. He was very informative and patient, showed me all the details to make my driving enjoyable. I recommend Empire Hyundai and especially Bassam!

KRIBEIRO

May 28, 2011

IT WAS A GREAT EXPERIENCE SHOPPING FOR A NEW VEHICLE. RICARDO MADE IT A HAPPY, FRIENDLY,AND MOST OF ALL WAS VERY SINCERE AND WANTING TO MAKE SURE YOU LOVED THE VEHICLE BEFORE PURCHASING. I WOULD RECOMMEND THIS DEALERSHIP TO ANYONE WHO IS SHOPPING FOR A HYUNDAI.

williamhfrancis1973

May 27, 2011

I have had a wounderful time with this dealer I would reccomend them to any other person they where very pleaseant and kind very friendly to me. the finance manager sterve walked me through the processes they explained everything in detail. I Happy with my service and I know others will be too.

gstathis

May 26, 2011

TERRIBLE! First off, the price they were giving for a Sonata SE 2.4L was worse than another dealer gave us for a Sonata SE 2.0T! We showed up to look at the car because it was the right color for us. We drove over 40 miles to see it and they knew it too. They kept us waiting for 15 minutes while they were sitting around eating and chatting. They could tell we could see them too and did not care. When we finally got fed up being treated like this and got up to leave, they ran after us to finally start chatting. By that time, we were getting into our car. As a last ditch pathetic effort, they dared to say to us: "are you sure? because we are selling this car right now to someone else!" . We didn't respond. We just left. Keep away!

npettey20

May 21, 2011

Samson made my experience at Hyundai very pleasant. He was very knowledgable about the cars very informative, sociable and very pleasant to work with. I definitely will return to purchase another car sometime in the future and I do hope Samson is still at Empire Hyundai when I return.

maripea5

May 18, 2011

I had a better experience this time around at empire hyundai with Bassam. He explained everything in detail and I believe i got a fair price and he wasnt tricking me. Last time I went there which was 5years ago, I got stuck with a car i really didnt want and was paying way too much for it and I dont think the sales person cared at all if I could afford it. Not the case with Bassam.

gcabral

Apr 25, 2011

Bassad was a great sales person to work with. He was able to get us the deal we wanted without much hassle. Great Car and a Great Price.We purchased a 2011 Elantra Automatic Grey on Grey. They had a good selection of colors and models to choose from and very willing to please.

cinchomflt

Apr 22, 2011

Overall a very good experience. I am happy with my car. Brandon was helpful, however, he could have communicated more of what was included in the price of the vehicle. I was also pleased with the service department. I would come to Empire again.

mistyjothompson

Apr 19, 2011

I was very pleased with the trade in price I received for my vehicle, and was happy to be put into a new car. I love my new Hyundai Sonata and Sam was very great to work with. He was friendly as was all the people I had dealt with. I did wait a little longer than I would have liked to meet with Finance, but they didn't mind my 4 year old running around asking lost of questions. I would recommend this dealership to my friends and family, and recommend a Hyundai as well.

SAREY

Apr 18, 2011

I CALLED AHEAD IN REGARDS TO A CAR I HAD SEEN ADVERTISED ON LINE, ON ARRIVAL THE CAR WAS NOT AVAILABLE AT THAT TIME SO I LOOKED AT THE VEHICLES ON THE LOT.THOMAS, MY SALESMAN,WAS VERY PERSONABLE AND HELPFUL, HE MADE THE EXPERIENCE PLESURABLE AND LESS STRESSFUL. I WOULD RECCOMED THIS DEALERSHIP AND "THOMAS" TO FRIENDS AND FAMILY. I AM RETURNING IN 2 DAYS TO HAVE SOME MINOR BLEMISHES TOUCHED UP BUT AT THIS POINT IN TIME IT WAS A GREAT EXPERIENCE, THOMAS WAS ALSO ABLE TO HELP ME STAY WITHIN THE BUDGET THAT I HAD SET FOR MYSELF, THANKS THOMAS!

alyssap

Apr 18, 2011

friendly customer service, polite and kind and took there time with us. would recommend them to all of my friends. I got a great deal on a brand new Hyundai and they gave me so much more on my old car than I expected. The financing was quick and they kept the payments low for me as I requested.

Chrono948

Apr 18, 2011

From the time my wife and I pulled into the car lot of Empire Hyundai in Fall River,Ma I was approached by a car salesman named Matt Rosario. I do not care for car salesman. I am licensed private detector in Rhode Island and I deal with a lot of people. I was very impressed how Matt explained everything from quoting prices to the operation of the car. Because of the professionalism displayed by Matt Rosario, I purchased the car from Empire Hyundai. He is an example of what car salesman should be. The sales manager and the credit manager were also very professional. Empire Hyundai is the best car dealership that i have had the opritunity to do business with. My name is William McKenna of Providence, RI.

bandara

Apr 15, 2011

We had a great experience with Matt - he is very knowledgable about the product we were intersted in and made the sale as quick and painless as possible. Matt was able to locate the exact color we wanted and transported it back to his dealership for us within a day...Matt made the overall car shopping experience a pleasent one and we would recommend him to anyone who needs a new car at a great price...thanks again, Matt for all your help..it was well appreciated...

Morpheus181

Apr 14, 2011

I went into Empire to buy a new Hyundai with low expectations based on some horror stories I'd heard. However, I was lucky enough to have Brad help me out. He listened to my questions and concerns and found me a GREAT car at a GREAT price! Brad as well as the whole staff at Empire treated me with courtesy and respect and earned my future business also. Thank you!

nikki6788

Apr 14, 2011

This dealership really helped me out! They took the time to make my buying experience something I'll never forget. First I saw a car online at empirehyndai.com I was interested in buying, and went to see it...but it was sold. Then they had tried to find something in the lot for me that I liked...but the car I had seen was the car I wanted...So instead of stopping there, they soon called another dealership and drove from Plymouth the same car but better (they even bought us lunch =) while we waited)!!! Brent, my dealer was very considerate and understanding of my price range and went on a limb to make sure I was happy. I will definitely recommend him to everyone I know who needs a car, and wants to make it a comfortable and pleasant experience. Thank You Empire Hyundai!

Panfourteen

Apr 13, 2011

We came in there after 5:00 using a borrowed car, no credit, and needing a new one ASAP. Brandon made it possible, and in under an hour, we drove away with an Acccent using the first time car buyer program. He's worked very hard to get us good rates, and making sure that everything worked out with the deal and that we were happy with the car. Great job!

vett1987

Apr 13, 2011

I went to Enpire just to look aroud, then I was greeted by salesman ( BRENDEN )he was very very friendly and honest with me. Every one was very nice there and frendly. Before I knew it I was the proud driving home in a 2011 stuning SONATA. My experience at this dealership was great. I will recomend EMPIRE TO ALL MY FRIENDS--AND TELL THEM ALL TO SEE (BRENDEN) BRENDEN,thanks for all your help. You were a great help and a pleasure to deal with. MANNY BETTENCOURT.

MicheleP

Apr 13, 2011

Had a great experience everyone was very happy and knowledgeable. Came with no intention of buying a car that day, and drove home with a GREAT new car!!! THANKS!!! We came with my 2 small children and everyone was patience with them. The staff was willing to work with us so that we could get a new car within our budget.We would recommend our friends and family to go to Empire to buy a car. We live in RI but traveled to Empire to compare prices that we had all ready gotten in RI. Empire well surpassed any price we were quoted in any RI car dealership. And again the friendliness of ALL the staff regardless of if they were helping us was above and beyond.

b_senko

Apr 11, 2011

I did not buy the 2011 sonata turbo because of the multiple blogs for drifting, which I felt on the test drive. Brandon was professional, prepared, knew the vehicle well, friendly, and was an overall pleasure to work with. He is young but has great potential to be a top salesman. He worked beyond quitting time and did not rush us one bit even though we showed up late. The group of salesmen hanging out in the front the dealership smoking waiting to pounce on the next customer was very unprofessional. It looked like they were hanging out in front of the local bar. This looked like the norm but Brandon was the exception. Thank you for your time.

jstaton351

Apr 11, 2011

Bassam really worked his magic for us; working within our financial boundaries to get us the deal that we were really hoping to get. He seemed to be extremely knowledgeable, knowing all the answers to our numerous questions. He was also extremely friendly and personable.

dog mann

Apr 8, 2011