Used Cars for Sale at Ewing Buick GMC in Plano, TX

kgastel

Nov 2, 2016

I went out to test drive cars last Saturday with very specific objectives in mind. On the first go-round I had an awkward experience at Clay Cooley Mitsubishi; I got the cliche greasy used-car salesman treatment ( I don't want to hear about the safety features on a sporty/sports car). At Ewing Buick GMC I was assisted by Oscar Mora who had been on the lot all day since around 8am that morning. We showed up at around 6:30 pm; Oscar was very patient and understanding through my questions and test drive; I felt like he was in touch with what I was looking for and did not pull out the sweet talk treatment and try to pressure me in to buying the car. The entire experience was pleasant, laidback and smooth; I would definitely wouldn't hesitate to visit Ewing Buick GMC again next time I am looking for a vehicle. " ask for Oscar"

EM

Nov 2, 2016

We were not planning on buying that day, but Wayne did not pressure us, showed us a few cars, one of which, we were really happy with. Gave us time to consider the options we had, made it easy to work with us. We made a commitment that day and finished up the deal the next day. We have younger kids and did not want to spend 4-5 hours at a dealership. This made it easy for us and easy for the kids. Was not pressuring us to get the wrong vehicle, but was very knowledgeable about the vehicles allowing us to make the decision with the right information.

samann

Oct 30, 2016

Erin Lloyd was so friendly and knowledgeable as she stepped us through the test drive, answered our many questions, & explained our choices. We had done our homework. She was so honest and sincere in helping us that we didn't consider going anywhere else. A few hours later we drove home in our Enclave. Thank you!

JR

Oct 29, 2016

Walked in late in the evening just to check out a Buick Enclave. Erin was hugely helpful in providing information and showing us around, and then running numbers. The car and the experience were great, and we walked out of there after putting a deposit down! Erin worked with us to complete most of the paperwork before we came back in. She ensured everything was accurate and ready to go.

james0586

Oct 27, 2016

The whole staff at Ewing was very laid back and helpful. We weren't pressured to buy after our first visit when we test drove the car. We came back a month later and it took no time to get in and out the door with our new Acadia. I strongly recommend buying at Ewing.

Tommy347

Oct 25, 2016

I am a 68 yr old man and have probably puchased over 50 autos in my lifeThe team at Ewing Buick in Plano with Sales rep Wayne Holton, and finance team with Mgr Jay Simpson and David de la Cruz provided the best and easiest purchase I ever made. I drove from Abilene after talking with Wayne on the phone and I am sure glad I did.I will never purchase another auto without giving Wayne and the Ewing Buick GMc in Plano the first look.Try them I think you will be glad you did

owner

Oct 23, 2016

We had a wonderful buying experience. I typically buy my vehicles and drive till they are dead--I appreciated the low pressure relaxed experience of purchasing. It was a breath of fresh air compared to my last purchase 16 years ago.

Connort12

Oct 21, 2016

This dealership found me exacly what I needed and wanted while respecting my budget. Erin Loyd was a pleasure to work with. My wish was her command and she made it happen! Thank you GMC Frisco.

BJL

Oct 20, 2016

My Sales Associate Mr. Wayne Holten helped make my buying experience quick, pleasant and altogether stress free. All the cars systems where carefully gone over with me and questions answered. Mr. David De La Cruz in finance was very through and made that part of the transaction totally painless. The Dealership facility is modern, clean and comfortable. I highly recommend Ewing Buick-GMC

LoriD

Oct 19, 2016

Herman was great. We had spoken prior to my arrival at the dealership and he had the vehicle I was interested in, at the front and waiting on me. He was very helpful and not at all pushy or aggressive. I would definitely recommend him!

Jerryscar

Oct 19, 2016

Everyone was friendly and helpful. Wayne Holten was the best sales rep I have met. Informed, patient and a wonderful host. I will tell my friends.

Happy Customer

Oct 16, 2016

Our salesperson Erin, was fantastic. Took care of us from the very beginning to the very end.I love my new Regal! Highly recommend this dealership and Erin.Donna P.

NTexasRealtor

Oct 14, 2016

Having an idea of what I wanted, I looked online and this 2016 Lacrosse caught my attention among a few others. I called and spoke to Wilson Pickens who answered a few questions I had. He offered to send me the list of option so that I would have the correct information. I called a couple of other dealerships with the same questions on similar vehicles. Though I was promised information would be sent via email, I never received them. I texted Wilson that I would come by at 1:00 and immediately he sent me additional information with a link to address. After arriving and taking the auto for a short test drive, I started the process to purchase. Wilson with his soft spoken and great manners, his big laugh, made the process easy and stress free and I highly recommend him. I never felt pressured. This was the first and only vehicle I looked at. That alone will tell you all.

Jason Fuselier

Oct 13, 2016

My lease on my previous car was coming up and I was looking at a few vehicles but once I test drove the Canyon I knew it was my top choice. I thought I had a deal with another dealership but that deal went south quickly. I randomly called Ewing Buick GMC to see what offer they could get me on the same truck. I was lucky enough to randomly have Erin my sales rep. Throughout the entire process she was honest, professional, and extremely accomadating. I had other GMC dealers quote me similar offers but I felt really comfortable with Erin and knew she was going to give me the best service during the closing process and into the future, which is why I went with Ewing.

ldelavan

Oct 13, 2016

I drove from Lubbock, Texas, to purchase the 4runner from Ewing Buick GMC. David DeShavo was great and easy to work with. I got an awesome deal on the vehicle and was informed of everything before I showed up a week later to pick up the 4runner. I would recommend David DeShavo to anyone who is looking to purchase a new or used vehicle. Great experience overall!

MaryP

Oct 11, 2016

Dave DeShazo made my experience easy in every way. I had done my research and new what I was looking for in a used Enclave. But I had some bad experience at non-GMC dealers so I was glad to have a real expert with me in this transaction. It was NOT what you would refer to as "a used car dealer" but more like a friend who was helping you find a car. Once I found my car the process took about 1.5 hours and I was out the door. He set up my OnStar and went over every feature of the car with me when I picked up the car. All in all an excellent experience. Thanks, Dave!

bholton88

Oct 9, 2016

It was a pleasure working with Herm. I'd recommend him to anyone in the market for Buick/GMC. Thanks for all your help. Braden

TechDiva

Oct 9, 2016

This was my second purchase from Ewing in less than two years, I originally planned to buy my 3rd Acadia, but quite frankly I have wanted a Buick Enclave since they rolled off the line. I just never thought I could afford the luxury, plus for me the Acadia has always been a little slice of perfection. Once I found what I wanted, I did not think twice bout driving from Austin to Plano to work with this fantastic team. Many of the faces I worked with previously are now gone, which initially had me worried, but once I met Erin Lloyd, Jay and Finance Manager Javier, I felt respected as a customer, their professionalism and patience while explaining each line item cost in my transaction was fantastic. No matter where I live in Texas, when I need a new vehicle, I will be returning to Ewing Buick GMC.

tami111

Oct 8, 2016

This is the most efficient and hassle free car buying experience I have ever had. Erin was on top of things the whole way. I very much appreciate that this was not a high pressure experience.

Babs

Oct 7, 2016

We were traveling from out of town. I was able to make an appointment on-line when my car would not start late one evening. I received a courtesy call the next morning. They honored the appointment and got my car right in. They replaced my battery, ran a 32 point check and recommended several things I needed to have checked when I got home. I was on my way in less than 45 minutes. The staff were friendly and courteous. The waiting room was clean and a pleasant place to sit.

dtallant

Oct 3, 2016

My experience was wonderful!David was a pleasant salesman to work with. Not pushy or direct, just let me guide the discussion where I wanted it to go, which is how I prefer to interact when buying a vehicle. Overall, it was a great purchasing experience.

Leesa60

Oct 1, 2016

I just purchased a 2017 Envision from Erin at Ewing Buick GMC. She was knowledgeable and accommodating! It was a low pressure and satisfying buying experience. I would recommend Ewing and my salesperson Erin to anyone looking for a new luxury vehicle at a fair price.

Black beauty 1062

Oct 1, 2016

When you walked in you were welcomed. When i met my sales person she was Awesome she made me felt like we had been knowing each other all our lives. The best sales person, Never felt more at home. I recommend anyone go see Erin Lloyd at Ewing Buick you will leave happy.

GG

Sep 29, 2016

Erin is excellent and a sweetheart! I really love my new Enclave! They found me the best vehicle to fit what I need ! Thank you Ewing!

Kelley

Sep 28, 2016

I was involved in a serious auto accident and my Buick Verano was totaled and practically unrecognizable. I was immediately thrust into having to buy another vehicle and I knew right away I wanted another Buick. I did some homework and decided on a LaCrosse. I went to Ewing and had the pleasure of working with Dave DeShazo. He gave me the best deal and really went the extra mile. I would not hesitate to send my friends and family to him or to buy another car from him myself. What a great experience! Thank you, Dave!!

Grandmajan

Sep 26, 2016

I never felt like I was being forced to buy. Erin was patient with me and she only showed me vehicles she thought I would be interested in. After a couple of days of searching, Erin found Me my beautiful Acadia SLT-2. This was the first time I felt really good about the car I bought and I have no second thoughts. Ewing will always be my place to buy. Erin you are awesome!! Thank you Erin again

Kendallf

Sep 26, 2016

Best experience buying a car I have ever had. Oscar was kind, patient and listened. He worked with me and helped me get into the car I wanted.

D/FW shopper

Sep 26, 2016

We had decided on a Buick Enclave after three weeks of searching like make/models. Once we arrived at dealership, we were greeted by Oscar Mora who expertly guided us through our options and process. We shopped all around the metroplex and ended up back at Ewing. The closing process was smooth, hassle free and easy. Great service from the entire staff. We'll be back for our next purchase.

RobK

Sep 21, 2016

Erin was just perfect in her guidance!! She was honest from the beginning through the end - she knew her stuff but whenever I would ask my millions of questions, she would tell me she didn't know something instead of lying to me and saying what I wanted to hear. Her follow up over the last few days was perfect, and she worked hard to get me the vehicle I wanted at the price I wanted and at the terms I wanted. She is a good, honest, personable person who genuinely cares and wants to help people. Her knowledge of the different vehicles was impressive, and she helped me hone in on the perfect one for me! I also need to give a shout out to Jay in Finance - he was a genuine class act all through my experience.

Poole,Sheila

Sep 21, 2016

I've given Ewing Buick GMC an excellent rating because my experience with Mr. Wayne Holten whom sold me my vehicle was very thorough with answering my questions about vehicle and also he was very good at providing me the paperwork about the vehicle. He is the best car salesman I've ever encountered because I felt comfortable with making the decision to buy.Ewing Finance team were excellent with making the transaction wonderful. Way to Ewing Buick GMC and team. I will highly recommend anyone who is looking to buy their next vehicle.Happy customer. Sheila Poole

Vsand1509

Sep 20, 2016

Erin is a great Sales Lady! She knows her vehicles and treated us very well! We got a great deal on a Beautiful Truck. Will buy from Ewing and Erin again

Richard D.

Sep 17, 2016

Jose and Finley helped my family find the right vehicle, vet it accordingly, and delivered it my front door in Birmingham. I will not hesitate to do business with them again.

KBurks35

Sep 17, 2016

I came in with two trade in vehicles in the hope to get a newer more reliable vehicle that was in my price range. Thanks to Johns work ethic, he was able to make that happen for me. He was phenomenal as were the other employees I interacted with. Thank you!

Dent1100

Sep 10, 2016

Wayne was easy to work with, his follow up was spot on! He introduced me to the finance department and from there he continued to follow up, even on his day off. At delivery, he went over the various options on my truck helping me to better understand my truck. Even after the purchase he has further followed up with a little tweak needed on my truck.Overall it was a pleasure to work with the dealership and the Wayne. I was referred to Wayne by Jim Bearden, service, who I have come to appreciate after supervising the service of my car these past two years. The teamwork is exceptional, I highly recommend the dealership and encourage any potential customer to meet these professionals and let them do their job, while you experience the quality of professionalism this dealership exudes from within.Dennis Taylor

Upsetting experience ever

Aug 20, 2016

I should have known I would have received the worst costumer service ever when I walked in and overheard Brad Ancker complaining to another service rep about other costumers. While I thought it was unprofessional, I was willing to give him the benefit of the doubt, especially since I've received good costumer service from other reps from this particular Buick location in the past. Today I walked in to get my air bag checked (light was coming on). From the onset, I was made to feel as though Ancker did not want to provide services to me. He informed me that my warranty was expired at 53000; however, this was not the case. I purchased the vehicle at 60,000 and had purchased extended warranty which would not expire until Nov. 2017 or till I have reached 96000. I felt as though he did not believe me because he kept repeating, "I can't find it in the system-- and it would show up here if you had it." I came in Feb. of this year and the other service rep. had no problem pulling it up. I felt helpless and almost walked out, feeling there was nothing I could do. Why did I have to convince him that I have extended warranty? I even turned to my husband and said, "Let's go." Luckily, my husband turned to me and replied, "Let me go talk Mr. Wilson, the sales rep I bought the car from." Mr. Wilson immediately called someone and provided the information for me to give to Ancker. Fast forward---- After the diagnostic was completed, I was shocked to find out I was being charged $145 for the diagnostic. I then replied, "I'm going to pay for it, but I didn't know about this." He got offended, ranting over and over again how he had explained it to me earlier. Where was I when he allegedly did this?? He said he had never had a costumer have a problem with this before. I asked him, "If you had advised me earlier of the cost, then what do you think you could have done differently so that I could have better understood you? Because we obviously had a misunderstanding in communication here. I've been here before. I've worked with Jim, and he explained everything to me. Very clearly.There was no miscommunication in our dialogue." He then replied that he would do NOTHING differently. He had "not done anything wrong"! In fact, he even added, "The only reason you didn't have a problem with Jim is because you didn't have to pay anything. Your warranty covered everything." I answered, "No, sir. The reason I didn't have a problem with Jim is because I was not made to feel unvalued as a costumer. Not only did you not communicate effectively with me, you are denying any responsibility for the lack of clarity on your end. You even tried to deny me service from the beginning because you claimed I didn't have warranty. You made me feel helpless, so helpless I almost walked out. What I know is this: you gave me poor costumer service. I walked in feeling great and now I'm walking out feeling unvalued as a costumer." He looked at me and ended our conversation with "okay". He clearly did not take pride in his job and in (what I thought was) Buick's philosophy in providing excellent costumer service.What bothers me the most about my whole encounter with Ancker is that he never once apologized for his lack of ineffective communication on his end. To make matters worse, he defended his actions and offended me with his words "The only reason you didn't have a problem before is because you didn't have to pay anything. Your warranty covered everything." He clearly missed the point. This was not about money. This was about his pompous attitude and about not taking responsibility for his actions, his lack of clarity in his (poor) communication skills. This was about how he stated he could have done nothing differently to prevent this. This is about how I felt let down by Buick. Before this encounter today, my husband and I were considering purchasing another vehicle from Buick sometime in the near future. But after this terrible experience today, Buick has permanently lost my business.

Paul

Aug 14, 2016

Was in the market to shift from years of foreign car ownership. After some research, landed at Ewing GMC. As a dealership overall - exceptional professionalism/courtesy, impeccable facility appearance and outstanding attention to detail. From car buying experience - Facts only, no pressure, fair and open disclosure, best use of customer's time and exceptional patience. Suzanne N is one of the best sales people (in and outside the car market) that I have dealt with. She maintains a benchmark skillset of listening to the customer, remembering the customers priorities, addressing those priorities, dedication to ensuring most seamless process possible and truly cares. Her attention to detail and loyalty to the customer is impeccable. Overall, great experience!

Emily

Aug 9, 2016

Wayne was awesome. He didn't make you feel pressured to buy or annoyed by our many changes and back and forth. If you are looking to buy a car I would defiantly talk to Wayne. What an amazing experience.

DLuna

Aug 7, 2016

After shopping around for a specific vehicle, I found it online over 4hrs away online Ewing, at a great price. I called, and Dave Deshazo was the salesperson who assisted me. Dave was great throughout the whole process and was able to have everything ready and running smoothly, considering the fact I drove from Galveston. Awesome buying experience!

Thomas Warncik

Jul 13, 2016

This was the nicest, easiest experience purchasing a vehicle we hve had! No high pressure, just making sure we got exactly what we wanted. Going over all the training in order to use our Acadia Denali to its fullest potential was an extra plus. Can't say enough, just we will be back for another truck in the future!

RBower80

Jul 12, 2016

This was the third vehicle I have purchased from Ewing. I have purchased 15+ vehicles in my lifetime and I have never had such a pleasant car-buying experience until I connected with Suzanne. No games, no BS.Highly recommend Ewing and Suzanne Newman!

gjrogers4

Jun 27, 2016

I called from 2.5 hours away from the dealership, inquiring about one specific Yukon I spotted online. Dave DeShazo is who answered that call and took care of us from that point forward. Understanding the challenges of long-distance car shopping, Dave took clear detail shots of the vehicle and emailed them to me, had his body shop touch up a scratch he personally spotted and told us about, sent text messages to accommodate our busy schedules, and then when we agreed to all of the specifics, he personally drove 2.5 hours to us to deliver it--on a Sunday!

John R

Jun 3, 2016

John Bonza is great to work with. This is actually the second car I have bought from him and will be going to see him next time around as well.

Ibarra78

May 31, 2016

We were very happy with the service we received from Wayne! Wayne was patient and knowledgeable of the used car selection. Would highly recommend this dealership and Wayne to all of my friends and family.

busybee

May 25, 2016

John Bonza was absolutely the best! He listened to what I needed in a car & found it. He explained slowly & carefully the details of the navigational system. He has been available after we drove the car off the lot to still take time to answer calls & all questions.

Mahmoud

May 23, 2016

I felt I could trust Dave & Wilson . They explained everything about car and deal clearly. They helped me a lot to choose the best option. it was a great experience. Thanks Dave DeShazo and Wilson Pickens

Bobby Spears

Apr 29, 2016

My wife and I just had just had our car totaled as the result of a major hail storm. Going in, we really didnt want to be buying a car because the other one was paid off. So, our attitudes were already negative about the whole situation... BUT, after meeting with our salesman, Gary Parr, for just a few minutes, our emotions were at ease and we were delightfully surprised at the options he had for us. Options, we never thought would be a possibility! He and his team made the whole process a "walk in the park," and for that we both are so thankful!! We absolutely love our new 2016 Buick Enclave! its a perfect fit for our family! Thank You so much for making this seemingly unwanted process so gratifying!

Rick Rigsby

Apr 27, 2016

Both my wife and I enjoy the process of purchasing cars from your dealership. This is largely because of Suzanne Newman with Ewing Buick GMC. Suzanne is thorough, competent, professional and just a joy to do business with. Whenever I am interacting with Suzanne, I always sense that she is more concerned about me and my family more than making a sell. That "relationship" factor keeps us coming back to Ewing . . . specifically to work with Suzanne!Dr. Rick RigsbyAllen, Texas

jamiegraz

Apr 25, 2016

I never fill these out!!! I have to say this was the best car buying experience I've ever had. Dave DeShazo was incredibly profession as well as responsive to all my phone calls. Dave furnished me with enough videos and pictures they I didn't even come in to see the car from out of state. I would highly recommend Dave and Ewing to anyone. The car was mint as Dave said from the beginning. Top shelf organization!!!

ja_pulvino

Apr 24, 2016

This had to be the smoothest car buying I have ever done. Our salesman Dave DeShazo was friendly, informative and listened to what we wanted. At times it felt like we were stuck in the twilight zone with all the things that needed to be done during the buying process but Dave kept us up to date on what was going on and the complimentary food/drink stand were nice. I would highly recommend this dealership to others and will return myself for future purchases.

Renee Marie Flores

Apr 23, 2016

Suzanne my my experience stress free. I never felt rushed or that I was taking up too much of her time. She went out of her way to make sure that I was completely satisfied with the car I choose.

JSANTINO RESTAURANT

Apr 18, 2016

I CALLED TO GET INFO ON A MASERATI WHICH WAS A USED CAR, SALES GUY TEANRE WAS OK BUT NOT AGGRESSIVE ON HIS SALES SKILLS, I ASKED HIM TO HAVE HIS FINANCE PERSON CALL ME INSTEAD HE HAD JOSE CHAPAS CALL ME WHICH WAS SO RUDE AND SAID BASICALLY YOU NEED 30K DOWN PAYMENT WHEN THE CAR WAS 47K BECAUSE I HAD NO CREDIT, I THEN CALLED SEVERAL TIMES TO GET A PURCHASE ORDER BECAUSE MY PARENTS WOULD JUST BUY IT CASH AND I GOT HANGED UP TWICE, I WANTED TO DEAL DIRECTLY WITH FINANCE PERSON BECAUSE NONE OF THESE PEOPLE DESERVE THERE BONUS THEY PROMISED A FINANCE PERSON WOULD CALL BACK INSTEAD I GET A CALL AGAIN FROM JOSE CHAPAS I HAD HIM SEND ME THE PURCHASE ORDER AND HE PUTS Here is the buyers order you requested. "Please let us know in advance the bank or credit union you will be using, as we will have to receive payment on the car before we can release the vehicle" WHEN I TOLD HIM TWICE THIS IS A CASH PURCHASE I WILL BRING A CASHIERS CHECK PAYABLE TO THE DEALERSHIP THEY SEEM TO KNOW NOTHING ONLY BECAUSE THE CAR IS A OK DEAL I WILL PURCHASE IT FROM THIS DEALERSHIP BUT I DO NOT RECOMMEND IT ONE BIT THEY LACK IN CUSTOMER SERVICE WHEN IN FACT THEY EAT WITH THE SALES THEY MAKE SO THIS IS TO SHOW THERE EATING RICE AND BEANS INSTEAD OF A STEAK... SORRY TO VENT ON THIS PAGE BUT I HAD NEVER HAD TO DEAL WITH SUCH POOOOR CUSTOMER SERVICE AND LACK OF KNOWLEDGE I FEEL BAD FOR THE OWNERS OF THIS DEALERSHIP AND THE WAY ITS BEEN RAN. TO BE HONEST IM SLEEPING ON THIS AND MAY DECIDE ON ANOTHER DEALERSHIP JUST BECAUSE OF THE LACK OF CUSTOMER SERVICE.

Buick rocks

Apr 13, 2016

Excellent car buying experience from start to finish. John Bonza stayed in touch with me throughout the process. He found a car with all the specs I requested. I am extremely satisfied!

nschirman

Apr 11, 2016

Wayne did a phenomenal job not pressuring my husband and I into a sale. He met our accommodations! We were in out and of their in less than 2 1/2 hours. That included dealing, paperwork and getting the car cleaned up. I couldn't be any happier with our purchase!

Reed1234

Apr 10, 2016

Wilson at Ewing GMC Buick was a pleasure to work with. He listen and tried to accommodate our needs and requests! I would most certainly buy a car from there again!

Rondiel

Mar 31, 2016

Very friendly sales representative. Dave DeShazo went out of his way to make sure we where happy in everyway. Great pricing. Thanks Dave?? Fast friendly service

carbuyers2

Mar 19, 2016

Bought a used Encore 3/19/16 from Ewing Buick, Plano, TX. All people we encountered were great. Our sales rep Randy Harp was great. The car we were looking for was in the service area being inspected for certification. So we ran errands and he called when the car was ready. Negotiations were pleasant and professional. Deal got done quickly and painlessly. The finance manager was great too. Randy spent a huge amount of time with us getting OnStar transferred/set up and making sure we understood how instruments and electronics worked. We couldn't be more pleased with our experience.

Dougs

Mar 16, 2016

Go see Kenneth Foster at Ewing in Plano. He is a true professional. We got the car we wanted at an excellent price and and the money I wanted for my trade. Financing was even fast. I will definitely return. Thank you.

Mick Beauchamp

Mar 7, 2016

Salesman Wayne & Sales director Mario went to work right away trying to find what I wanted They did a great job, and we couldn't be more pleased. They were fair with our trade in and our purchase. Thanks so much,Sincerely Dur and Mick BeauchampClay Center, Ks.

ALL02

Feb 29, 2016

General warning - do not trust this service center. They are highly skilled at positioning every repair as necessary and making you feel stupid for even questioning it. In short, I will never bring my car back here. I am tired of their whole service center and their business practices. As an example, I brought my truck in for an inspection. The adviser talked me into purchasing 3 new wiper blades to the tune of $90 because his tech wouldn't conduct the inspection without them. News alert, according to the Texas DPS a rear wiper isn't part of the inspection therefore not necessary to replace. SA conveniently never mentioned that. And wipers need to be in good working order, mine were just fine. So much for free inspections. I will gladly pay for every one now to avoid dealing with this service center ever again.I hope the $100 was worth losing a customer over.

Tiacooper

Feb 28, 2016

Frank is very great to work with! Not pushy at all?? I got a used Passat and I really love it! Thank you Frank ?? You were awesome!

GMC2016

Feb 18, 2016

Definitely highly recommended sales and services department in the state of Texas! A rated in satisfaction and efficiency providing products, services, and knowledge to their customer during purchasing needs.

College student

Feb 9, 2016

My family relies on this center for our repairs. We get personalized attention from trusted personnel. They do the kind of job they would for their own family member. Mechanic and service advisor go above and beyond. They treat us right.

SUV02022012

Feb 2, 2016

My Sales Consultant Randy Harp was very helpful in my purchase. Listened to my wants and needs in finding the right vehicle for me . No sales preasure and was willing to assist in anyway possible. It was a pleasure with such a nice clean, and friendly environment .From beginning to end was a seamless ,quick and professional experience . Would recommend to a Friend. Great Team of People.

Gtant

Jan 27, 2016

I've been a customer of this dealership for 10 years now. Suzanne has been consistent in her customer-first, value-add approach to every discussion we have had over all these years, going above and beyond what most people expect to be the norm.

Ginny

Jan 25, 2016

Gary was very professional and had excellent communication skills, along with expert knowledge. Gary was extremely patient and very considerate and made the entire experience pleasurable. I would highly recommend Gary to both family and friends.

madmo453

Jan 9, 2016

Very positive, low-pressure sales and finance. We got the red carpet treatment even though we were buying a cheap used car. The salesman and finance manager were experienced and professional.

Shreya9108

Jan 7, 2016

Dave was very welcoming and helpful. He and Mario were great during the deal. The car I bought was maintained very well which was a big factor for me to consider purchasing it.Awesome folks!

Ganesh

Jan 6, 2016

Me and my wife liked GMC Acadia and Buick Enclave initially. So we went to Ewing buick and John Bonzo received us. He explained the features of both the cars, technical aspects etc. He is very patient in explaining / clearing our doubts / questions etc. Finally we own Buick Enclave.

Judy R

Dec 21, 2015

I had my vehicle inspected recently and was told I needed my tires rotated. I took my car into Ewing Buick this morning for an oil change and tire rotation. When my name was called, I proceeded to the cashier, paid and found my car waiting. All good, right? Wrong!!! When I arrived home (a 45 minute drive) I glanced at my receipt and saw in small type: no rotation, could not find wheel key. HELLO!! It was right there in the center console. Even if their service technicians were too stupid to look there, all they had to do was ask me - I was there at the dealership. So I wasted my entire morning and didn't even get the service performed. Poor, Poor, Poor communication.

Cman1967

Dec 12, 2015

Tony Thomas did a great job in selling us a 2016 GMC Yukon SLT recently. He fairly negotiated a price with my wife and gave us no surprises! He is very knowledgeable about the products that he sells as well. The dealership is clean and new with tons of comfortable places to sit, watch TV and just relax during your car or truck buying experience. We would recommend them to family and friends!

Cathysenclave

Nov 27, 2015

Wonderful car buying experience! You all made this as stress free as possible- working with me through the initial process and encouraging me to shop and compare and even staying the course when I found another dealer. Thank you Ewing Buick GMC and John Bonza

Roxyfuent64

Nov 22, 2015

I had my eye on this Encore, Tony Thomas at Ewing made the process stress free and easy, I was in and out in less than two hours, top notch dealership and Tony is the man to see if you want a great experience with your purchase.

redsmitty

Nov 18, 2015

I came pre-approved to buy one of three 2015 Lacrosse's I'd found online. They were very fairly priced and had all the features I wanted and more. Wayne spent a few hours with me, looking at each one, test driving, and explaining features; no pressure, patient, and knowledgeable. All 3 cars were in excellent condition and GM certified. I decided on the black Lacrosse, and only sat in Wayne's office for 10 minutes before starting the paperwork and documentation. I traded in my 15 year old worthless Chevy for $500 and was satisfied with that. Finally I met with the finance manager to sign all the documents. His desk became a large tablet which displayed each document in very large readable text. Signatures using a digital stylus took maybe 15 minutes. We spent maybe 10-15 minutes going over financing options and warranties and we were done. Wayne spent another 30 minutes explaining the OnStar and Sirius options, how the keys and security work and I was on my way. I spent more time with the cars than I did in the office - a huge win. I would buy another car from them because they were fairly priced, and easy to work with.

Lc4225

Nov 18, 2015

Herman was great to work with! His helpfulness, promptness, and attention to detail really made this buying decision easy. Love my new Buick Encore! Thank you Herman!

Ftbeaman

Nov 14, 2015

Very nice buying experience. Wayne was very professional and no pressure. The dealership was very clean and all employees were very friendly. Great job Ewing GMC.

Bryce Overturf

Nov 9, 2015

Bought a 2015 3/4 ton GMC HD. As usual it was an excellent experience from the minute we walked in to look right up to walking out the door . The staff was as professional and very courteous. We dealt with Finley Ewing IV and Herman Jackson. Overall an excellent truck buying experience. Thanks to all.

McSirC

Nov 1, 2015

I can't say enough about the people at Ewing. Very easy to work with and candid through the whole car buying process. I would highly recommend them if you're considering purchasing a vehicle or just looking for a trust worthy service center.

shirley459

Oct 31, 2015

My buying experience with Herman was great he worked to get me the most for my car and good deal on the new one. A very nice person.

Sl500

Oct 29, 2015

Our experience with Ewing motors was excellent. Mr Pickens was helpful,honest.and went out of his way to give us good information on the purchase of our car. He even came to the airport to pick us up. This was one of the best experiences we have ever had in purchasing a vehicle and felt the entire company was honest and above board in their dealings. Dan and Anna B.

rcordova

Oct 28, 2015

I talk to Wilson on Thursday Afternoon. He called 2 hour later and told me he had a vehicle I should see. I stopped by Friday morning and drive the car home Friday afternoon. The funny thing is that I wasn't even looking for a car and ended up with the perfect car.

rockyroad4

Oct 27, 2015

Ewing was very helpful in making this transaction smooth and haggle free. We knew exactly what we wanted and they didn't try to sway us differently. They stayed late to accommodate our schedule and our sales rep was incredibly friendly and helpful. No pressure deals! Highly recommend!

Mr. Perez

Oct 26, 2015

No words to express how satisfied I am with the purchase of my new vehicle. Mr. Herman Jackson is always car and outstanding in service and all the detail "Thanks for that Herman". Overall I plenty recommend Ewing Buick-GMC as an excellent service.

Hmblack

Oct 20, 2015

I am a first time car buyer, and they gave me a great experience! Very friendly!! I recommend everyone go check them out!! Great prices!

MCF

Oct 16, 2015

I highly recommend Ewing Buick GMC. I went in just looking but got a great deal and great service. Ask for Herman Jackson when you go. Jay in the service area was very helpful and friendly. I had lots of questions about all the "stuff" the car does and they took the time to help me.

Djmcgaha

Oct 6, 2015

We had a pretty good idea of what we wanted, but had a few important questions. Suzanne patiently answered all our questions making the time to show us the various options first-hand so we could decide for ourselves what worked best. Buying a car is a huge investment, and the entire team there made us very comfortable in choosing Ewing. Everyone we delt with went out of their way to help us and each other...great team.

C&E Grossi

Oct 3, 2015

It has been 15 years since we have purchased a "new" car so we were nervous. Herman was fantastic to work with and made the whole car buying experience a pleasurable one! Would highly recommend him and Ewing GMC!

Jerry_Sheaaticloud.com

Oct 3, 2015

Suzanne, Mike, Tim, and the whole Ewing team did a top notch job in making sure my new 2015 GMC Sierra Denali was delivered without any problems and with utmost care and concern to meet or exceed my expectations.Thanks so much for the great work you do!

haliwarose

Sep 29, 2015

I took my vehicle to Ewing for all of my service during my lease. When it was time to turn the vehicle in, Tony made the process easy and painless. We spoke before my arrival to narrow down my needs for a new vehicle. When I arrived, we looked at a few before going out for a test drive. He reviewed the available incentives with me and made sure I was happy with my purchase. I was in and out in far less time than expected, from start to finish. Thanks Tony!

Eileen

Sep 27, 2015

Thank you Mr. Jackson, for the time you gave to helping me get the car I wanted. I really was thankful for your knowledge of the vehicle and the efficient way you closed our deal. I am going to enjoy showing off my beautiful new Buick. I will not hesitate to share your name and that of your dealership. Can't wait to visit the new facilities!

SSBDALLAS

Sep 25, 2015

My late parents bought most, if not all, of their vehicles from Ewing. I always assumed it was because of the convenient location plus the fact they they particularly liked Buicks. Having now dealt with Ewing myself, I have concluded that it was another reason entirely; the employees of Ewing Buick GMC--sales, fincance, service, you-name-it--are simply a pleasure to work with. Without exception, they bend over backwards to meet their customers' needs. Herman Jackson (sales), Joe Ensey (finance) and Jay Rankin (service) all showed the same readiness to do whatever it took to help me find exactly what I was looking for and complete my transactions as quickly and easily as possible. Frankly, I was amazed at how stress-free the experience was. Compared to my last car-buying experience, there truly is no comparison. I think my parents were on to something.

MKX Lincoln

Sep 21, 2015

Wayne Holten stayed on top of what we were looking at and reached out to us. No pressuring. My daughter was happy to get the car she seen and wanted. We were out in no time he was very respectful of my time and out in less than 2 hrs. Best experience ever!!

Cmorris

Sep 16, 2015

Kenneth was everything I could have asked for in a sales person. Car buying is seriously stressful but he made the whole experience easy as can be. He understood our situation worked to help us. I've recommended him to anyone that will listen. :)Best car buying experience ever! If you are in need of a vehicle, do yourself a favor and see Kenneth!

cjbilderback

Sep 14, 2015

Second car from Suzanne and the team from Ewing Buick GMC. Listened to my needs and showed me vehicles in my price range and with the requested features. Not the typical high pressure sales tactics in this industry. Friendly and easy to work with. Very respectful of my time.

Lyn

Sep 5, 2015

Suzanne Newman makes everything happen in a hurry. We were able to get in and out without a bunch of sitting around waiting on who knows what.The finance guy was also very astute and to the point. Very pleasant .

darling1

Sep 5, 2015

Wow Ken is the very best sales person ever. He was so good, that I tell everyone looking for a car that they should go to him. I found my future car on the internet. I live across the metroplex from Plano. Ken brought the car and the finance documents to my home. As I said best service ever!!!

newsierra

Sep 4, 2015

Great experience!! Darrell was great. He answered all of our questions and was very patient with us. We are so happy with our new truck.

Jose

Sep 2, 2015

I had the best experience ever at Ewing Buick GMC. The dealership overall was outstanding, very clean and definitely presentable with a very friendly warm welcome from not just one but a couple of salesman accompanied by a receptionist. I didn't have to wander the parking lot to get somebody to approach me or try to help me. The dealership had the vehicle cleaned for me before it was even presented to me. I say all this great stuff about this dealership, without even mentioning that they are moving dealerships in the very very near future and there was not even a sign of that; no mess anywhere, up to date technology, and most important of all "An OUTSTANDING SALESMAN'. I had the wonderful opportunity of dealing with Mr. Robert Turlington. I would definitely go back to this dealership for my next vehicle, even considering the fact that it is by far NOT the closest to my home. I actually traveled one hour to this dealership, traveling approximately 40 miles from my home; and let me tell you "I would do it again". That should be suffice to explain the great experience I had at this dealership.

hg4

Sep 1, 2015

I trust Ewing and they always deliver. Suzanne Newman is always professional and makes the process extremely easy. I travel a lot for business and it is refreshing to go through a seamless process to maximize my time at home. Thank you for making the car buying experience great!

sandycam

Aug 31, 2015

I saw the car advertised, came in one evening told Dave I wanted the car and came back the next day to purchase it. I think it was an easy sale for Dave and I am glad it was as he couldn't have been nicer. The process was quick which I really appreciated with your finance guy. Dave followed up with me and sent the picture he took of me. A very pleasant experience!

HappyHonda

Aug 24, 2015

The car buying process with Ewing couldn't be easier. I got the car I wanted at the price I wanted in no time. Dave DeShazo was as professional as they come. Waiting at the door for me at 2:30 with a handshake. Quick test drive. Paperwork. Out the door at 4:00 with my car! Fast & easy.

KD5EVW

Aug 22, 2015

Great experience with Herman! I lost count of the number of dealerships I stopped by looking for this truck, and the experience I had with Herman stood out from the moment we arrived. I am a very calculated buyer and need time to look things over at my own pace. He recognized this and gave us time alone to discuss things with my wife.From the first hand shake to the final sale, everything moved at our pace without any of the pressure we experienced everywhere else.

dawglb63

Aug 18, 2015

Good experience with Dave DeShazo. He was low pressure, let us talk during the test drive, and was able to answer our questions quickly. Thanks

texasclarks

Aug 17, 2015

In 2006, we purchased the second car Suzanne had ever sold. Since then, we have purchased two more SUVs from her. It has been a pleasure to work with her, and she has always made the process so easy.

Needed another car

Aug 16, 2015

Really got great service from Dave on a very good deal on a used car at Ewing. Greatly appreciate the service - all handled within 24 hours from first email to driving off the lot.

Classy

Aug 15, 2015

My experience was fast , quick and painless. I was in and out in less than an hour and a half!! Wow unbelieveable!!And I was financed with the lender. It couldn't have been any easier not much more to state.

AJ

Aug 14, 2015

I bought the Nissan model I wanted here. I couldn't find it at any Nissan dealership! Our car salesman was Wilson and he was great!! I would make the drive to buy a car from here again!

buick

Aug 14, 2015

Herman Jackson was courteous and helpful in assisting me with my purchase. Once the purchase was completed he and the dealership assisted me with setting up all the options and made sure I knew how to work the OnStar, XM radio, navigation. The overall experience has been positive and looking forward to a long term relationship with the dealership.

DRExplorer

Aug 13, 2015

Wilson and the entire team were very kind and provided top-notch service. Look forward to working with Ewing for our next purchase.Thank You!

Akaggie05

Aug 12, 2015

Herman was extremely helpful and courteous in assisting with our purchase. We were able to quickly arrive at a fair price for both the new purchase and the trade-in, and he stayed late with us to get everything in the new vehicle set up. Would recommend him to anyone needing a new GMC or Buick!

Me And Gabby

Aug 9, 2015

I'm loving my new Terrain and I've gotten many compliments. I visited the dealership a few times before making my purchase. I encountered several employees and each person was cheerful and happy to help. This was, by far, my best car-buying experience. My salesmen, John and Wayne were great! After the sale, Wayne even took the time to show me how several things work - like the remote start. He also helped me set up my phone and helped me choose options for my Onstar account too. My last car was a Toyota and I never thought I would consider anything else. I'm so glad I did. I highly recommend John B. and Wayne H. at Ewing in Plano. Thanks for everything!

The Fish Whisperer

Aug 8, 2015

Randy Harp, Barry Wallace Thank you for putting me in the exact vehicle I wanted on the first day I showed up at your dealership. Seamless transition from my trade-in to my new Sierra 1500, at a fair price for both sides. Ownership These guys- Randy and Barry -deserve front row parking spots with their names on them!!! Just a thought Thanks again!!

JLR

Aug 6, 2015

This car buying experience was great!! After a not-so-great experience at another dealership I was guarded and wary when I came in. But I found the car I wanted to look at on the website and scheduled an appointment. The car was ready and waiting for me when I arrived, as was Dave the salesman. After a test drive and some discussion we came to an agreement on my trade-in and the new car and within a few hours I was driving home in my new car with the sunroof down!! Dave and Joe in finance were patient and worked with me to make sure I was comfortable with the deal being made. We were there long after closing to see the deal through to the end and I never felt rushed. I would recommend Dave and Ewing to anyone who is looking to buy a car. Thank you Dave and Joe!! I look forward to doing business with you again in the future!

BethanyA

Aug 2, 2015

Ewing Buick/GMC provided a wonderful and stress free experience! As a first time car buyer, everyone was very considerate of my needs and interests throughout the entire process which gave me a great piece of mind. Herman was very thoughtful from the start and extremely helpful in the selection of my vehicle. He was mindful of my budget and was able to get me a great value for a new Buick. Needless to say, I walked away with a brand new vehicle and absolutely no doubts about my purchase decision.Overall, I would highly recommend this dealership to any car buyer due to their remarkable customer service and efficiency. Thank you to Herman and the entire Ewing team for taking care of me and getting me into my new car with no hassle!

Turbognat

Aug 1, 2015

Stellar vehicle, excellent service, exceptional experience!! Highest quality customer service at a great value. Efficient and knowledgable team helped me trade and purchase in a timely manner. Highly recommend.

tjcswim

Aug 1, 2015

This was a very haggle free negotiation. We felt we were given a fair price on the vehicle we asked about. I would recommend Ewing as. Dealership to others.

ElizabethB

Jul 31, 2015

This was my first time purchasing a car on my own. The employees at Ewing Buick/GMC were all very knowledgeable and helpful. Herman was very understanding and helped me find the perfect vehicle to meet my needs; he was especially flexible with my busy schedule. These guys definitely don't fit the stereotype of "pushy car salesmen"! Great place, great selection and great experience!

kbruton

Jul 30, 2015

Suzanne Newman was the best Sales Consultant EVER. She was so knowledgeable of the cars and beyond helpful. I would recommend this dealership and Suzanne to anyone who wants a pleasant experience buying a car.

annayarreguin13

Jul 29, 2015

Dave & Wayne are extremely helpful. all the staff are very friendly. They respect and make your request happen. I recommend this place to all, great experience.

yukon2015

Jul 26, 2015

Our first experience with Ewing and from the initial contact to closing the sale, could not have been more pleased with the process. John found the exact vehicle we wanted. The convenience of the new location to our Frisco home was an added plus.

Dr G

Jul 25, 2015

this was the most convienient and accomodating purchase ever, I knew what I wanted and got it.....the addional support to manage around my schedule was superior!

masseyjw

Jul 24, 2015

I live in Memphis and was having all kinds of trouble finding the SUV that I want for a reasonable price. I found a Honda Pilot that was perfect at Ewing Buick. I exchanged emails with Wayne Holten and we agreed on a price. I flew in to Dallas the next day, Wayne picked me up, I drove the car, finished the paperwork and was out the door in about an hour from when I landed. It was a wonderful experience. Everyone I spoke to was professional and friendly. I could not have wished for a better buying experience. Thank you!

lstokes1

Jul 21, 2015

This was my 1st experience with Ewing Buick GMC and I am pleased to say that it was a great experience! Wayne took care of us and was helpful and listened to our needs. He provided lots of options and was patient and easy to work with. I would definitely recommend Wayne and Ewing Buick GMC to my friends.

Lindsey Wingfield

Jul 20, 2015

This was by far the best car experience I have had to date. I went in with my trade in and already knew what vehicle I wanted before I got there. The used car salesman, Wayne Holten, came out to assist me and immediately got the vehicle I wanted so I could take it for a test drive. Once I had decided that this was the car I wanted, we went inside to get everything started. They appraised my trade in and had an estimate for what it was worth within 20 minutes. They also already had several options for me as far as payments went for my new vehicle. It was painless and very easy. Once we had agreed on one of the options, they walked me next door to take care of the paperwork. Once they had called us back, we were done with the paperwork in about 30 minutes. I could estimate that I was in and out of the dealership within an hour and a half to two hours. How would I describe your dealership: The best customer service I have received when purchasing a vehicle and the fastest and most efficient service a person could ask for.

WayneV

Jul 12, 2015

We contacted Randy about 2 months ago seeking information on new Buick Enclaves. We had a 2011 Enclave & wanted to buy a 2015 in the summer. Randy told us he had some great deals on fully loaded Enclaves if we could purchase sooner. We went to the dealership that afternoon & took a test drive in a fully loaded Enclave. We received a great trade-in price, bottom line new vehicle price, & had an exceptional sales experience with Randy. No haggle, fair price & great experience! This was our 2nd purchase from Randy & we have recommended him to our friends. Asked Randy not to retire in the next 5 years so we could purchase one more Enclave from him.2nd month in the new Buick & enjoy it more every day!

truck9999

Jul 3, 2015

Everything was going well until I closed the deal. A day after that I was told by my sales person that they needed more money. When I called to speak with the general manager of the dealership I was basically called a liar and a cheat.The papers had already been signed and my check for my down payment had been cashed. I have the truck now. I will not every deal with these people again and if I can help it neither will anyone I know.

GirlWithaConvertible

Jul 1, 2015

I had an issue with my transmission cable on my Pontiac G6 which I felt was related to the 2012 recall work that was done. Brad Ancker, my Service Advisor, assisted me in working with General Motors in getting the repair done under warranty. Brad was very helpful, honest and was looking out for my best interest as he has done for the past 6 years. I appreciate his determination to provide excellent customer service. He consulted with his boss, his lead technician and reviewed the work needed himself because he knew I wasn't happy with the repairs needed and cost. He also provided me direction in contacting General Motors in the event I wasn't satisfied with his repair quote. Which I wasn't and so I called GM. GM, Ron and Brad worked together in getting the repair done under warranty. It really made my day!!!! I am now even more likely to buy from Ewing Buick and GM in the future due to the excellent customer service. Thank you, Brad, for always looking out for what is best for your customers.

sjnyukonok

Jun 30, 2015

I found my Cadillac CTS Coupe on line at Auto Trader. I made a couple of phone calls, Wilson was very easy to deal with and made this purchase a breeze. We spoke on Saturday and he held the car for me until I could come down from Okla. City on Monday. In less than a hour, with Brian's help the deed was done. This is the 3rd time I have shopped from OKC and came to the Dallas metro to buy a pre-owned vehicle. This market is bigger, more selection and better prices. I will look at Ewing first on the occasion of my next pre-owned vehicle purchase. Thanks guys, I am very happy with my purchase.steve

jlgoodson3

Jun 22, 2015

I found a 2012 Yukon XL via AutoTrader that I liked and sent an email message to Ewing. Suzanne Newman responded within 15-minutes (before their posted hours of operation). After two or three exchanges in an hour, I had set an appointment to see the vehicle. Suzanne was great, answering all our questions and ensuring we absolutely understood what we were getting and that all our questions were answered. My wife and I love the car. Brian Etzel got us the deal we needed with no pressure. Without trying to take us down a ridiculously unnecessary path, they laid out our options and let us choose our route. We've bought 7 vehicles from 7 dealers in our 18-years of marriage, and this was far-and-away the best experience. The next time we car-shop, Ewing will DEFINITELY get first shot at our business.

KR - Plano

Jun 10, 2015

Service folks are great, prompt and courteous. For trade ins, the way they deal with you reinforces the image people have of car sales people. They probably take their customers to be either very naive or stupid.

brittcm22

May 21, 2015

I cannot say enough about this company as a whole. Driven by great people, consistantly providing exceptional "service". I put that in quotation because it is really MORE than service. It really is just amazing interactions. These people are so genuine and amazing at what they do. My purchases are on point with what I am looking for, the process is not just easy, but fun (who knew a car transaction could be fun!), and fulfilling. I seriously will never go anywhere else. Suzanne Newman, our sales gal, was so on point with everything and made the process what it was - the best. Ron is a fantastic manager, and made it a point to stop in and say hello. Brad in Service is exceptional and has taken amazing care of us, and the Ewing family - well the entire working facility speaks for itself. You can't keep great people around if you don't keep an amazing atmosphere. WELL DONE!Thank you all so much for all of the pleasant encounters and for my second AMAZING buick! I love it, and I love your company. BEST dealership EVER.

Plano truck owner

May 20, 2015

We worked with David Saner. He never pressured us or tried to show us something we didn't ask for. There were no surprises between my browsing online and when I showed up in person. I'd definitely do business with Ewing again.

pleased car buyer

May 9, 2015

I was professionally greeted by Herman Jackson, who at the onset provided a comfortable setting for continuing my vehicle search. I sought a heavily discounted vehicle, as advertised in the national Buick promotions on TV, for my spouse. Since she was not with me, we quickly reviewed all the current options and available programs. One particular car stood out, which I considered as a good selection for her. After a thoughtful presentation of the features, followed by a pleasant test drive, I inquired about price and financing. Within minutes the professional staff working with Mr. Jackson presented me with an outstanding lease price, with several options for payment. I advised Mr. Jackson that I would need to confer with my spouse and provide an answer to him the next morning. She reviewed the information provided and photos I took of the car and was pleased. We consummated the deal today and so far we are very pleased with the entire experience.

ash.nich22

May 7, 2015

We had a very good experience at Ewing Buick GMC. The team stayed 2 hours after closing to find us the best deal and get us into our new truck that night. I would definitely come here again and recommend this dealership to anyone.

KWilliams

May 6, 2015

After being baited by another GMC dealership "they-who-shall-remain nameless" and chasing a mirage for several hours, I was more than a little jaded, so I did my research online, decided that a good percentage of the reviews I read were legitimate. I especially liked the angry folks on yelp, it takes a truely pissed off person to write a review. However, the appealing thing about these angry reviews was the genuine response from the dealership with an appeal to make things right with the angry posters. After several phone and email exchanges, I was contacted by Darrell, pronounced "Da-rell", after my previous experience, all my spidy senses were on high-alert for a slick-talker, especially when I heard the distinctive NY accent. Then Darrell delivered the impossible news my ears were bleeding to here, "I have some good news, we have your car and an approval", at a rate I am too excited about to mention aloud much less type for fear it's a dream and I might wake up. So, I travelled over to Ewing, the showroom is not as flashy as some, but nice, and everyone I encountered was friendly and looked tired for the last day of the month, which is a good sign. Darell, my salesperson was extremely nice, very knowledgeable on the product, GMC Acadia and very patient. Naturally, after reading all the "what not to do at a new car dealership", I resisted the urge to take a test drive and kept my Acadia drool to a minimum, until I knew my trade offer and sales price and encentives were genuine. I did give myself away a bit when I admitted to wanting an extended warranty, I just knew I would not be able to afford it, and although after markets are less expensive, I wanted it inclusive in the finance, set and forget. I am a previous Acadia owner from the first model year, and my baby is particular and incapable of tolerating cheap, unknowledgeable, off the road maintenance. We needed the best, bumper-to-bumper! After a few hours, I drove away from Ewing in my shiny new GMC Acadia, in complete disbelief that I had walked out of a new car dealership without that awful remorse when you feel like you just got beat. Lol. It was an amazing experience and when I get ready to upgrade to true Luxury, the Buick Enclave Tuscan, I will drive from wherever I happen to be in the U.S. to come back to Ewing. Ewing is apparently a portal to Hogwarts, because Joe Ensey, the finance manager is a freakin Gryffindor magician!

michele

Apr 28, 2015

I just purchased a 2011 Camaro from this dealership last week, I was financed outside the dealership and on finance company's end, they made it difficult...however, Frank Alsides, my salesman, went out of his way to do everything he could to get me into this car! Everybody I dealt with there at the dealership was wonderful and it was excellent customer service! I have already highly recommended Ewing Buick GMC Plano to many people!

mnremarkable

Apr 11, 2015

he was super easy to deal with very friendly and let us alone when needed knowledge of the vehicles was excellent too a great salesman

sc

Mar 11, 2015

Robert Turlington was our sales rep and he was outstanding! He helped us without pushing and answered all of our questions. We made a decision in 3 days after meeting him and going to Ewing. Everyone there was helpful and friendly. I look forward to going back for my service needs!

luigib23

Mar 9, 2015

Bought a 2007 Mercedes S550 with 33,000 miles. The sales person assured me the car had been thoroughly checked out including a diagnostic test of the engine. Was told this dealership had very high standards and if a car did not meet theses standards they would send it to the auction rather than place it in their inventory. After driving this car for less than 150 miles the engine malfunction light came on. The authorized Mercedes Benz dealer I took the car to said the Ewing Buick GMC diagnostic test should have revealed the engine problem. The only answer this dealer gave me was you bought the car "as is."The estimate for repairs is $5,473. I would think more than twice before buying a car from this dealer.

planoshannon

Mar 6, 2015

Being a single mom is tough and buying a new car is even more difficult and overwhelming than that. The time that Darrell and Michael took with me was more than a typical salesman usually takes with any customer. I made multiple visits to the dealership, sent more than 50 text messages and emails to these fine gentlemen until I finally made the decision to buy a 2015 Acadia. Any other salesman would have become frustrated with me and given up the sale because truthfully, I was hard to work with! My budget was tight and my expectations were high but Darrell and Michael worked endless hours reassuring me that I was making the right decision. When someone refers to great customer service, they have no idea what that actually means until they have worked with Darrell and Michael. Darrell spent endless hours with me changing my mind, walking the lot, searching the internet, complaining about being overwhelmed, and being whishy washy. Michael helped make the deal happen after Darrell did all of the leg work. There are not enough good words to use as a description for my customer satisfaction with Ewing Buick or Darrell and Michael. My lifetime business has been earned by these men and I can assure you that I will refer all of my friends to them.Regards,Shannon Callender, Murphy, TX

Trixie

Mar 2, 2015

I needed to trade-in my beloved Thunderbird after 13 years. I was apprehensive about the whole process. I met Suzanne Newman Koerwer and was immediately put at ease. It's hard for a woman to feel comfortable in a car buying situation but Suzanne walked me through the entire process with knowledge and grace. I can't say enough good things about my experience. I loved the attitude and expertise of all the employees, Mr. Ewing has done an exceptional job in hiring and training. If you are looking for new or used car I recommend this dealership FIRST.

Elle

Jan 26, 2015

First of all, the gentleman handling my service order was "Jake". He was professional and service oriented and an all around nice guy. My BuicK LaCross was leaking transmission fluid. They gave me a loner car and sent me on my way. Unfortunately, when I got my car back......it was leaking fluid again. We called Jake and said "bring it right in". He gave us another loner car and sincerely apologized. Once we got the car back it was perfect. He even had some trim around my door reglued as it was loose. I t was also returned very clean. Lastly, the girl in the back (African American) was very genuine. We got on the subject of Christianity and it was refreshing to hear someone wasn't afarid to say they believe in God with a customer. My hats off to her! These days everyone's afraid to speak out about anything, it's sad. I'm happy to do business with Ewing Buick!!

Elle from Allen

Jan 26, 2015

First of all, the gentleman handling my service order was "Jake". He was professional and service oriented and an all around nice guy. My BuicK LaCross was leaking transmission fluid. They gave me a loner car and sent me on my way. Unfortunately, when I got my car back......it was leaking fluid again. We called Jake and said "bring it right in". He gave us another loner car and sincerely apologized. Once we got the car back it was perfect. He even had some trim around my door reglued as it was loose. I t was also returned very clean. Lastly, the girl in the back (African American) was very genuine. We got on the subject of Christianity and it was refreshing to hear someone wasn't afarid to say they believe in God with a customer. My hats off to her! These days everyone's afraid to speak out about anything, it's sad. I'm happy to do business with Ewing Buick!!

akerrn

Jan 23, 2015

Gary, Kenneth and management were fantastic! I was in an accident and my car that I loved was totaled. They were so kind and helpful in getting me back into the identical car I had. They were all just so nice and understanding of the current situation I was in and they made the experience for me smooth and worry free. Even though I live near Fort Worth, I'm driving back over here when it comes to get another car! Thank you so much!!! God Bless you all!

Joe Harms

Jan 20, 2015

Ken was exactly what a guy hopes for in a car salesman. Honest, straightforward, friendly (but not overly friendly!) and knowledgeable. We purchased our Buick LeBaron from him almost a year ago, and then last week he called just to see how we were doing and how the car was running. Very considerate. I highly recommend Ken Foster if you're looking for a car.

david

Jan 7, 2015

I've bought a car there, as well as serviced there too. It's a nice facility, and easy experience all around.

Ray S

Jan 7, 2015

We took our new Buick Encore for its first service and was pleased with the job Ewing did and the courtesy of the staff,

Sully

Jan 6, 2015

Worked with sales associate for several hours Friday 1/2/15 for purchasing a new gmc Denali. Associate was very helpful but car could not be located that day. So resumed process on Saturday 1/3/15. When it came time to work with the two managers on duty Saturday 1/3/15 for trade in and purchase price, the entire experience changed. Not helpful. Actually kind of rude. Horrible trade in value for my car. Out of any normal range. Car max, and TWO other local dealers offers were much higher. They were trying to make 4k+ profit immediately with my trade in and on top of that, they were not negotiating at all on the purchase price of the car. Very insulting given that I had been at the dealership for at least six hours in two days and was looking for a long term deal with the dealership. The two managers NEVER introduced themselves so I never got their names. The absolute worst buying experience I have ever had, not because of the sales associate, but the managers. I will take my 75k purchase someone else.

Mark Martin

Jan 6, 2015

The service adviser, JIM BEARDEN, was outstanding. YOU need more like HIM!! HE resolved some serious problems with the warranty company. I can't thank HIM enough for such excellent work!!

jmmorrisseymd

Jan 4, 2015

I am a repeat customer of Suzanne's. I wouldn't deal with any one but her. She's pleasant, funny, knowledgeable and a pleasure to deal with. You don't feel like a lamb being lead to slaughter by pushy sales people when dealing with her. She communicates promptly with you by text or voice and provides all the information you need to make an informed decision. She even set up my blue tooth in the new vehicle and cleared out the settings on my previous vehicle (which I also bought from her). I'm excited to start 2015 out in a brand new Enclave and I'll be back in a few years when its time to upgrade!

Jennifer

Jan 1, 2015

I have never purchased a new car on my own before, and after looking at a few dealerships earlier in the week to get an overview of what I might like, I was really nervous when I walked into Ewing. I was well greeted, and immediately shown the car I wanted to see. There was no pressure and no profiling. I didn't feel like I was being questioned like I had at other dealerships. David Saner was kind, knowledgeable and most important to me, he made me feel comfortable. I came in the next day with my dad to buy the car and was met with the same care. Thank you for making the car buying experience a good one.

tadtad31

Dec 17, 2014

Randy Harp, I must say you are the BEST salesperson ever you took care of business like a real sales. The experience I received was the best I ever received from a dealership. I will tell my family/friends to visit you on there next auto purchase. You didn't pressure me on buying a vehicle I didn't want like other dealerships I.did my research online and got the vehicle I want. Thank you so much.Tracy Smith

chuckligon

Dec 11, 2014

Very impressed with our sales representative, the finance manager and the service department. We are very pleased with our recent purchase as well as the service we received this week when we came back in for service!

kim.schaeferducote

Dec 9, 2014

I live in McKinney and came to your dealership because I was very disappointed in the service I got at the McKinney store. Your sales staff John and Larry actually listened to my needs and gave me what I asked for. I knew what I wanted, did my homework and we were able to get to the deal much quicker and did not waste each others time. It was a great experience ! John was so helpful and sweet and stayed late to sit with me in my new car and show me how all the buttons and gadgets worked. He made the experience fun.....but someone get him some better candy on his desk...hahaha ( we had a fun time joking about that )

Maria Carter

Dec 8, 2014

I have not purchased a new car for 15 years and didn't really need one since I have two vehicles already paid for, but I wanted something new for my 50th birthday and I couldn't have made a better choice of vehicle or dealership on 11/28/2014. Sean Anbari-Sales, John Bonza-Sales did a great job, no up selling and handled the process in a very timely manner. Joe Ensey was a straight forward finance guy that explained the financing breakdown precisely and with respect.Very good experience!2015 GMC ACADIA DENALI M Carter

jwalliser

Dec 3, 2014

Ive been servicing my 2010 Buick Enclave with you for over 5 years. My extended warranty recently expired. I recently took the car in to diagnose and repair whatever was causing the check engine light to illuminate. My service representative called the next day informing me that Id somehow damaged the exhaust system causing a leak and destroying both 02 sensors. He explained that to do this kind of damage would have required that I had hit something hard underneath the car. He also explained that the only way to repair it was to replace a significant part of the exhaust assembly. In addition to this, he told me I had a right front boot leaking and recommended I replaced the entire front axle. The total quote for the repair was $2,600. Something didnt feel right about the exhaust issue and asked for a second opinion from a 3rd party service company with whom Ive had several good experiences. They agreed that what Buick was telling me sounded suspicious. I called my Service Manager at Buick and asked him to put my car on the lift and show me the damaged exhaust. I was in Ewing Buick's service garage when they put my car on the lift, and was surprised by what I didnt see. No visible damage to the exhaust at all. The Service Tech then told me a different story than the Service Manager explaining the issue was due to a barely visible rupture at a weld point. He then explained that he found the rupture using a soap & water test, and this rupture caused both of my 02 sensors to be destroyed. I couldnt see the rupture, and I have a close up photo of the area he was referring to. I asked the service technician and his colleague if this rupture could be repaired via weld vs. replacing the assembly, but they firmly recommended replacing the entire unit. I sensed that Buick was taking me for a ride so I asked for my keys, explaining politely that I was going to take my vehicle to a 3rd party for the repairs. Buick charged me $125 for the diagnosis. After performing a number of tests including smoke and soap, the 3rd party service company did not find any leak and only 1 02 sensor needed to be replaced vs the 2 Buick quoted. The 2nd 02 sensor was fine. Regarding the leak, I even shared with them the picture I took of the weld where your folks were claiming the leak was so theyd have a place to focus, but there was no leak there. For my leaky right front boot, they replaced the axle with an aftermarket one. My total bill was $784.56 vs. the $2,600 Ewing Buick quoted me.Ive been a great customer for years, paying for nearly every recommended add-on service that was recommended to me by Ewing Buick. But given all the evidence, it is hard for me to believe that their Service department didnt mislead me and wasnt trying to gouge. It sure does leave a bad taste in my mouth. And paying $125 for the bogus diagnosis that Buick said would cost me 3x more in repairs than it actually ended up costing somewhere else doesnt make me feel any better. Ive spent an awful lot of money with Ewing over the 5 years I've owned my Enclave, but its hard for me to see how I'd sign up to do it again.

littlefruitcake

Oct 28, 2014

Randy Harp was so helpful and professional. Test drove the vehicle one morning and drove it home the next day. Very easy. We will definitely buy our next vehicle with Randy.

Decajun

Oct 27, 2014

Good selection, good prices, knowledgable sales staff and a finance dept willing to work within my budget. Will be the first place I go for my next vehicle.

carbizzboss

Oct 25, 2014

Contacted 3 Buick dealers via e-mail for info on a New Buick Enclave....I was in Retail Auto Dealership Management in California for 12 years so I understand the "business" and the internal workings...Randy Harp at Ewing was the only sales person who respected my knowledge and needs...ended up with a "screaming" deal on a 2014 and the process was exactly as I expected...no games and straight to the point....A job well done !!!!!

kritweale

Oct 9, 2014

From the moment I walked through the door, my salesman Tony T took amazing care of me and made buying a car a fun experience. Every employee was so nice and professional. I will never buy another car from a different dealership except Ewing Buick GMC, they take excellent care of their customers.

mssmith0912

Oct 8, 2014

Great experience, great sales person, car was priced right, customer care was perfect, fiancing was great, overall a greay experience, car sales done right. Highly recommend dealership!!!!!

charlotte999

Oct 6, 2014

The last 6 cars I purchased were all Saturns so I have very high expectations of customer service and no hassle, no haggling negotations. Thanks to Randy Harp for making buying my first non Saturn a painless experience. I almost felt like I was back at Saturn!

Mweck87

Sep 20, 2014

We were very pleased with the service we received by Suzanne and the entire team! From the moment we walked in the door they catered to our every request/need!! Everyone was so pleasant to work with and extremely helpful!

dddsss

Sep 3, 2014

The employees were very professional and friendly. There was a varied and full inventory: From the beginning I felt that I was going to be able to find what I wanted. It was very clean and organized. It also was unusual in the fact that it had a relaxing atmosphere, unusual for a car dealership. If I ever buy another car I will definitely go to Ewing Buick, and I feel confident that I will find exactly what I want. Thank you for an awesome shopping experience.

Christopher Matzke

Sep 2, 2014

The Ewing Dealership is in a tough position because the quality of both the GMC and Buick products we have owned are so poor. However, we unfortunately bought both an Acadia and Enclave at the same time in 2009. Had we known the number of design defects inherent with these cars we would never had purchased either of these automobiles. The Enclave was picked up today with a bill of $1,400 for replacing motor and transmission mounts again for the third time and axle problems. On a car, which in the last five years has been driven to the grocery store, mall, school and soccer practice. The driver would be described as ultra conservative. But on three different occasions motor mounts have been replaced on this vehicle. The last time was about 90 days ago when the front motor mount was replaced and now the rear and transmission mounts need to be repaired. It is already apparent the motor and transmission mounts are of a defective design. Especially based on the number of mounts replaced on both cars. But, there should be a level of competency by the dealer to recognize the problems when they replaced the front ones 90 days ago. There should be a level of competency by GM to replace the mounts with a product of better design when the original part is clearly a defective design. We currently today have vehicles with over 200,000 miles (Toyota) and my Ford SUV which I've owned for nearly 4 years with over 115,000 miles and none of these have had a motor mount replaced. In regards to the defective axle bushings caused by the lack of lubricant. This is very unusual since these parts are typically designed in most cars to perform well beyond our mileage. Both of our GMC and Buick cars have been serviced at this dealer, but it is clear in this case the parts failed or the dealer failed to perform a proper inspections along the way to discover the issue before it became a more expensive proposition for us. The experience with the windshield leak on the Acadia was the last straw. Clearly a factory defect, requiring the replacement of a corroded fuse box on the car which initially we were expected to pay for by the dealer. After the leak was fixed, it ended up leaking again at the same spot at the windshield. When my son drove the car home from college the first time to have it fixed the part was still not at the dealer. GM finally came through on the repair, but only after way too much haggling for a complete design defect chronicled all to well on the internet. With the consistent repetitive failures in all these cars it would seem at some point you would take a more proactive approach to the service of these vehicles. But that would require admission of responsibility for poor product design and execution all through the process. It is clear the CEO, Board of Directors and Senior Management have very little concern for customers who are on there 4th and 5th GM owned vehicles. Which is why we bought the Ford Expediton and did not purchase another GM vehicle. By the way, my Ford Expedition is not a high design product but it performs. It performs as it was designed and hasn't cost this consumer any unexpected problems. At this point how could we recommend your product when all we get is excuses for flaws, because it was inherent in the design of a luxury product. Bottom line, you don't know luxury. Please feel free to call. Cordially, Chris Matzke

MrHoneyDu

Aug 29, 2014

I have three children. Plus the wife and I have three cars between us. Let's just say I have bought a few cars before. I have bought from that Chevy dealership on 35 in Carrollton, the Chevy dealership in Richardson, plus all three Dealerships on 75 as well. No complaints to speak of. I walked into Ewing GMC on the 28th of August wanting to look at a specific vehicle. I had spoke to Wayne the night before so he knew I was coming. He had the car sitting up front in the shade ready for a test drive. How great is this. We didn't have to wander the lot and we didn't have a dead battery when I turned the key. Top notch customer service. I like the car. We talk turkey with no running back and forth between me and the manager. He countered my first offer and I agreed to his offer. Off to finance we go where the guys got me a great interest rate. Over all a two hour process which is ok with me. I wish I could remember everyone's name who helped. I'll just say I was extremely pleased with the overall experience. 2 years of free scheduled maintenance was included with my car. I can't wait to check out their service department. If it's anything like sales, I'll be very happy. I think Ewing May have just gained a customer for life.

GLInman

Jul 29, 2014

Larry Hallman at Ewing GMC did an exceptional job with my recent auto purchase experience. You found the exact vehicle that we wanted and got it into your dealership ASAP. None better and I have purchased A LOT of vehicles in my time!! Thanks again Larry for the no hassle sales pitch and you got things done in a timely fashion, including handling the trade-in!! We will be back again to deal with you!!

Mike B.

Jul 23, 2014

Brad Ancker is a professional and courteous assistant service manager. When he couldn't duplicate our Acadia's intermittent remote start issue at his shop, he helped me troubleshoot it over the phone. Turns out it was due to low fuel (disables remote start), which looked even lower with the car sitting on an incline. Brad's and Ewing's overall level of support is what I'd expect from the Mercedes-Benz dealer next door to them. But we didn't have to buy an $80K GL-450 SUV to get it!

cgallagher1978

Jul 8, 2014

Suzanne Koerwer again provided us with the best buying experience a customer could ask for. Will never leave as long as she is there.

mattfig5

Jul 3, 2014

My experience started with a smile and ended with a purchase. Need I say more... Left within 4 hours of start of test drive and 1.5 months later still happy with service and attention to detail. Randy Harp has called to check on my Acadia Denali and my happiness has been paramount throughout. Thanks again Randy and Ewing GMC.

tomlydick

Jun 19, 2014

Robert, knew his facts and knew the Yukon XL , he is a Pro. Great Dealer, Great Car Consultant, No pressure, It was all about making it a good buying experience. The Finance guys were also good, no pressure and worked to get us a great rate due to our High FICO, we were not planning on making a trade and left our checkbook and Title in Colorado, No problem! the team at Ewing made it happen.

oldagwho

Jun 11, 2014

There are many preconceived ideas by customers regarding what they will experience at a car dealership, most of them bad. However, the Ewing philosophy of honesty and how to treat the customer tears down all of the negative ideas. I've bought many cars in my life time and Ewing is by far the best, most efficient dealership I have ever dealt with! Wayne Holton is a true professional and an asset to the Ewing organization. A dealership can buy TV and radio advertising, put up bill boards and send out mailings. But the best and most valuable is word of mouth from one customer to another prospective buyer.People never forget how they are treated.I can give no higher praise to the Ewing organization.

RBower80

Jun 10, 2014

This is my second time to buy a vehicle from Ewing (Suzanne specifically) and I will likely buy a third vehicle from them in the future. I have purchased over ten vehicles in the past 17 years and buying a car from Ewing is the easiest buying/leasing experience I have ever had. No hassle buying, fair deal up front, none of the 'working to your payment' nonsense that most dealers do. They give you the price, the interest rate, trade allowance and payment up front. Suzanne not only provides great service during the buying process, but continues to provide exceptional service after the purchase. This time I worked with Suzanne & Robert and I can tell that they share the same passion for customer service.

robn2rob

Jun 2, 2014

After owning and driving an GMC Envoy Denali for almost nine years, I knew I wanted to experience the 2014 models of GMC. In the past, I have bought vehicles from Ewing, both Yukons and Mercedes, and been well pleased with the service.I visited Ewing beginning my search and met John Bonza for the first time. Never pushy, yet very helpful and knowledgeable about the GMC SUV brands. John and I continued to communicate by phone, e-mail and by mail.This past week my wife and I came down to Ewing to test drive an Acadia. John was not in and another great fellow, Tony Thomas jumped in to help us and arranged a test drive for both my wife and I. Again, a great experience.Well, we closed on the new Terrain Denali with John on Saturday, May 31. Love the SUV and really appreciated the total service received by all involved.

hmarek

Jun 2, 2014

Thank you Jon, for helping us find the perfect car for our growing family! We love our new Acadia! I would definitely recommend Ewing to others!

Blakehsm

Jun 2, 2014

Everyone was extremely friendly and they were very knowledgeable when it came to knowing everything about the car I purchased. They also were always there when I tried to reach them via the phone. Wonderful car buying experience!

mhootkins

May 30, 2014

Art was very friendly, knowledgable, and not pushy. He went above and beyond to make sure we were satisfied and had everything we needed. We love our new Buick!

sassman

May 30, 2014

My wife and I have purchased many vehicles, and can say without a doubt that our first purchase with Ewing GMC was the best vehicle buying experience we have ever had. Robert Turlington was so great to work with, and very easy to talk to...and took every question I had with the same reaction, respect and concern. I will definitely be trying to get my friends to go over and see Robert.Steve Sassman

Michaels13

May 28, 2014

I looked around most of the dealerships for an LTZ, and found the one I was looking for at Ewing. Thanks to Wilson I was able to make a deal that suited me. I think Wilson should conduct a seminar on how to meet a customers needs, and make purchasing an automobile stress free. He was personal professional, and cleaned up the mess that the previous sales guy had made. Honestly, there's just not enough men like Wilson Pickens, integrity is beyond price, but should never be under valued.Thanks again to Wilson for being all I hoped for and more than money can buy!

jkoppy

May 28, 2014

This was the first time I had purchased a vehicle, not only online, but also without seeing it because I live in Houston. I saw the pictures online of my new vehicle and Robert Turlington assisted me. I had a few questions about the vehicle and Robert went and did a visual inspection for me. He was very detailed and polite. It was the fastest/easiest/painless car purchase/process I had ever done. No pressure, no gimmicks. I would definitely recommend Ewing GMC.

americav

May 22, 2014

I recently purchased a GMC Acadia from Ewing Buick GMC through their website and was assisted by Suzanne Koerwer in the sale. We did everything over the phone. It was the easiest car purchase I have ever experienced! My boss liked my new Acadia so much we contacted Suzanne for her assistance in a purchase for his household. Again, she provided the same wonderful, no-hassle experience. She has followed up with me to make sure we were both pleased with our purchases. Suzanne - JOB WELL DONE! Thank you! :)

debbyjacobs

May 13, 2014

Ewing has a GOLDMINE in Brad Ancker, Service Writer in the Service Department. He has always had my best interest at heart and takes care of me like family. I greatly, no trememdously, appreciate his efforts and fabulous customer service skills. You don't pay him enought for the service he provides. I just hope and pray I never have to deal with any issues on my car, without him. THANK YOU BRAD!

evemenya

May 12, 2014

John was extremely pleasant and great to work with. He welcomed us and was very professional and friendly at the same time. He was kind and answered any questions we had. I would recommend him any day.

pirubin

Apr 25, 2014

I could not be more pleased with my overall experience buying a new car at Ewing, thanks to Robert "Catfish" Turlington. He was thorough and mindful of my time and cost throughout the process. He made the experience pleasant and not so painful. I would recommend not only buying through Ewing, but asking for Catfish as well to help make the process go seamless! Thanks for all your help and I am enjoying my new vehicle!

carlosfperez

Apr 10, 2014

Purchasing a vehcile is usually a unpleasent experience. That was not the case with Ewing Buick. John and Tony worked with us to find the right vehicle, right colors and equipment, and the right price for our needs. All requirements were matched. The sales team was very creative in looking at all the opportunites to provide the most competitive pricing.The results: A very happy relationship and a SALE of a new car!!! Their product line is very modern, attractive and at par to compete well with other luxurious brands, however, their sales team are the BEST no one can beat them!

Garyrrnr

Mar 29, 2014

I dealt with 3 different Buick dealerships in the Dallas area. Ewing was by far the best. Robert Turlington and Kevin St. Louis were the 2 people I dealt with. They are both honest, forthcoming professionals. I highly recommend both of them and Ewing in general.

carmenhill38

Mar 26, 2014

Tony was Great! He got me the best deal. I went to the dealership with a vehicle in mind but when I arrived and he saw what I was looking for, he was able to get me into even a better vehicle for a great price! The finance guy was also great! He got me a really good rate and my payments are exactly where I needed them to be.

ECOOK99

Mar 23, 2014

Awesome customer buying experience! I am a previous buyer, and had a great experience prior to this visit. John Bonza took time to explain both 2015 Yukon SLT and Denali models and helped me decided on which best fit my needs and budget. He was able to work out a deal and get me out the door with the price I had in mind. This was another great experience with the sales team, and when I am in the market for another new car in the future, Ewing Buick GMC will be first on my list of dealers!

riley6802

Mar 20, 2014

Having purchased 5 Pontiac Grand Prix in the past from Sewell in Dallas, I lost confidence in their sales and service with my 2008 purchase. Ewing has provided service on my 2008 Pontiac for the last 2 years and when it came time to give up on the last of the dinosaurs that GM made, Ewing made sure that I knew they wanted my business. They allowed me to try several different loaner vehicles to decide which vehicle was a fit for me. Suzanne discussed my options with me and found out what I really wanted in a car, what my needs were, what I could afford, and what I would enjoy driving. We decided on a 2014 Buick Enclave, then her job became even more of a challenge. I am a numbers person, so the cost of the vehicle was extremely important. She fought for me and we finally agreed upon a number that both of us could live with. The financing portion went extremely smooth, as all the numbers were exactly what Suzanne said they would be. She is the greatest. I would recommend Suzanne and Ewing to anyone needing a new or used vehicle. The personalized treatment and customer support is outstanding!

cmharvey71

Mar 16, 2014

This is our 3rd GMC vehicle to purchase from Suzanne Koerwer at Ewing GMC Plano. We have always appreciated her genuine customer service and product knowledge. I'm loving my brand new 2015 Yukon and all it new features. I have not one complaint about Ewing customer service or the dealership but a little suggestion for the wait time during the car purchase process. Add a jungle gym for the kids and a full service bar for the parents. That would help make the purchasing process a little less stressful. Sending my best as one of their loyal customers.

khamar

Mar 10, 2014

My husband and I were shopping for a new car for our expanding family. We found a GMC Terrain Denali on the new inventory part of Ewing's website. We had never driven or been familiar with the GMC vehicles before.After arriving to test drive it, we were taken on an extended test drive where we both got to drive the vehicle on and off the highway and also got information on the vehicle and Intellilink system in the car. This extended drive and information gained made our experience feel more genuine and more comfortable with the possible buying experience at Ewing. We were happy with our first GMC purchase, and being at Ewing!We were surprised at the price and payment that was brought back to us, and signed right then and there! No haggle pricing at all and we felt like everything we had questions about was covered with us. We left the dealership feeling educated on our vehicle, the 2 year free oil changes/tire rotations services granted, and the warranties available. I am so glad we decided to do business with Ewing and will be recommending it to family and friends in the future!Thanks Randy for an amazing buying experience!

ebbinghousej

Mar 6, 2014

This is my third vehicle acquired from Ewing and the process is smooth and efficient. Great service and a real sense of fairness every step of the way.

lizard_vb

Mar 3, 2014

Suzanne was very helpful and informative about our choice. We were trading in a Buick Enclave and she was able to give us the 'reason' we needed to select the Terrain and not go with an Enclave again, besides the obvious gas benefits. The service and assistance that we've always received from Ewing is one of the reasons that we returned there in the first place. The followup that we received thus far makes us feel like the dealership really does care about us and not just the sale.

SKY2314

Feb 25, 2014

Kenneth Foster selected the perfect car for me. It was a smooth transaction. He explained all the benefits of a Certified Pre-Owned vehicle to me.

ammage

Feb 23, 2014

I came in knowing what I was looking for and what I could spend. I was only in there for 3 hours and was able to walk out with my new vehicle, which was important because I had two small children with me.

wwheeler06

Feb 18, 2014

I would most definitely recommend this dealer to anyone and everyone! It was an overall great experience. All the way down to the end, no lie,Suzanne was finding ways to help us save money! The next time we or anyone else needs a new car, well different go here first, no doubt.

jackvoss

Jan 29, 2014

The best car buying experience ever. From the friendliness and helpful guidance of the Sales Professional, through negotiating a trade and purchase with the Sales Manager, to having the vehicle serviced to my out the door expectations, on to working with the Finance Department I never once felt pressured to buy or to lower my expectations. The follow up of the Sales Professional Wayne Holten after the sale has been an added bonus. His guidance through technology challenges has been greatly appreciated.I highly recommend the Ewing GMC experience!

ambermoch

Jan 28, 2014

I conducted business with Buick Ewing's body and service shops in the past and I always enjoyed their customer service in both departments. When my Lacrosse was totaled, Mike in the body shop asked me what car did I have in mind. I knew it was time for me to purchase a SUV but I didn't know which kind that I would be interested in. Mike immediately referred me to Suzanne. Granted, I always loved the personality of red heads, they're so lively and upbeat, but Suzanne was down right Awesome! She made my experience I pure delight :) I purchased a 2008 Buick Enclave fully loaded without tv screens, just as I wanted. The dealership had the color that I wanted, heated seats, double sun roofs and the third row that was highly needed. My purchase was made in 2012 and it's currently 2014 and I'm posting this review. That's how wonderful Suzanne was. I still thank God for this purchase, for my 'Body' Guard Mike in the body shop, for Suzanne for her love and expertise and for Lawrence for fully explaining everything to me! I'm in Love with Ewing Buick GMC! I've never had anything less than exceptional from here :)

tonybatt

Jan 24, 2014

I have never had a good experience with any other dealership. My husband went alone, I was so happy when I did not have to go. When I went to Ewing Buick and met with Suzanne Koerwer to sign the papers and look at the car it changed my past negative opinion of all dealerships. Suzanne, Larry, Mike and (I don't remember his name at signature time) had paper work and car ready to go without any hassle or delay. No talking down to us or haggling about price. They were quick, honest and very concerned with our right purchase. The most efficient and pleasant experience I ever had in dealing with a car purchase. Tillie BattagliaDitto for me. We have been leasing cars for over 20 years (Cadillac's, Chevy's, Buick,s and even Olds), Suzanne is the best! Tony Battaglia

TobyOaks

Jan 23, 2014

Outstanding dealership: worked well with us, no pressure. Allowed us to bring our mechanic, helpful with questions and financing. Robert was very personal and not pushy nor smooth talking. Mario helped give us assurance about our purchase. The financial office, as well, was very helpful. The only knock on the preowned section was that it seemed like things were breaking down (bathroom door would not knock, computer would not turn on, etc)--but I would recommend this any day over other places. Great service, people oriented sales, low pressure and an outstanding price!

RobertNaas

Jan 15, 2014

Had my blue tooth connected for my new Samsung Galaxy Note 3 cellphone and had the 5,000 mile car service done. Both were done quickly and efficiently, even though I had not called to set up an appointment before coming to Ewing.

Morgan

Jan 12, 2014

GMC Ewing took care of my trade-in and found the exact Denali Yukon from another dealership. The sale process was as efficient as it could be, and I'd recommend my salesman Sean.

Venkatesan

Jan 12, 2014

YOUR COMPANY GOES BEYOND SOME SERVICES. AFTER CHANGING THE OIL AND TIRE ROTATION, A THOROUGH CAR WASH AND CLEANING THE TIRES INCLUDING THE SHINE, MADE MY CAR LOOK NEW. THE SERVICE MANAGER WAS VERY PROFESSIONAL AND TOOK CARE OF THE SERVICE VERY WELL. BY THE WAY THANKS FOR THE APPLES, MY SUGAR WAS GOING LOW AND THE FRUITS HELPED.

Saba

Jan 10, 2014

As always, pleasant and professional! It is a fabulous experience very time and smiling faces abound. I get par excellence service from the time I drive up till I am ready to roll out, everything is explained clearly and an attempt is always made to help my budget ( I am a teacher on a very limited budget, with 2 college going kiddos!)

renaed2000

Jan 7, 2014

My car was totaled on the freeway just before Christmas 2013 with me and my 2 children in the car. I had no money, not great credit, no trade in and I faced possibly being upside down on my current car loan. I was referred to Wilson by my insurance agent. When he gave me Wilson's name and number he assured me "Wilson would get me taken care of". I called Wilson and I expected a hassle, hard time or even a hint of discouragement from such a NICE dealership. I thought no one would work with me except the "tote-the-note car lots". Wilson worked with me while I was at work and found a couple of cars he thought I would be interested in. In the end I chose the one he assured me he would sell to his own sister. I was in a terrible loan with an interest rate at almost 19% when my accident happened. At the time I was also an uneducated consumer. By the time I left Wilson and Joe in Finance I felt very educated. They explained the car buying process to me in great detail, answered ALL of my questions, and even explained how and when to refinance for a lower rate than they had already given me and in the (very) near future. I test drove and LOVED a 2011 Hyundai Sonata. It is well equipped and has nice mileage for a good price. I was being charged in total over $24,000 for a 2006 Chevy Malibu with a lot less options and had 92,000 miles on it when I took ownership!! Talk about a lesson learned! I am grateful for my insurance guy sending me to "ooooo MR. WILLLLLLLSON"!! I did not forget to finish telling you the details about my AWESOME DEAL at Ewing with Wilson, but if I told you everything........well you know the saying. :)Happy Holidays

Basem

Jan 2, 2014

the sales agent was very friendly and professional.it made our decision easier to buy after the first visit.overall it was a wonderful experience for us shopping for a car. Thank you buick plano tx

Leigh

Jan 2, 2014

Brad Ancker always gets the job done quickly and efficiently. I am relatively new to Ewing and while I have had a great experience with all the service advisors so far, Brad's customer service and help in getting my car needs met is Outstanding. He somehow always exceeds my expectations. He is very thorough and always does a good job. I could not be more pleased and am becoming more and more loyal to Ewing with customer with each visit. Thank you for having such great service advisors and staff.

pradovp

Dec 29, 2013

The service we received from Randy Harp was "OUTSTANDING"! The Ewing experience was awesome from the time we walked into the dealership to the time we drove off the lot. Everyone in the dealership was extremely nice, helpful and friendly. There was no hassle or run around and Michael (GM) and Randy were extremely courteous and made us feel so welcome. We would highly recommend Ewing for your car/truck purchase, we love it so much this is our 5th purchase with Ewing and will always go to them first.On a side note, Ewing's service department is awesome and Jim has always gone out of his way to make sure we were taken care of anytime we had to visit the Service department. Thanks again Randy you are a true professional! Sincerely,The Prado's

Preston

Dec 29, 2013

Ewing replaced a broken side cushion in the back seat ad I was happy with that. But last time I took my car to Ewing I had them take the Ewing emblem off the back of my car but whoever removed it left behind a noticeable residue. I mentioned this when I dropped my car off this time but Ewing's buffer was not in that day. I'm frustrated because Ewing should not put a "Ewing" emblem on a car if they can't take it off properly the first time.

Missnfrisco

Dec 28, 2013

Great experience dealing with Ewing Buick from Tonya in titles, Tony our salesman, Brian and Joe we had a first class experience. You won't walk away feeling you've been cheated by Ewing!

Joseph

Dec 27, 2013

I only have positive things to say about my new car purchase. From the initial test drive, to negotiating a price, and finally signing the paper work everyone was professional and made us feel like we were making the right decision. We will definitely purchase another vehicle from Ewing Buick GMC.

Gerald

Dec 27, 2013

Upon arriving at Ewing Buick I was immediately greeted by a sales person. I was given excellent service and purchased a vehicle at Ewing (GMC Terrain SLT) that evening.

Brad

Dec 27, 2013

Sean Anbari was a pleasure to deal with from the very beginning. He was professional and responsive to all of my questions, concerns, and helped make the process very smooth for leasing my vehicle. I would definitely refer people to Sean and utilize him for another purchase in the future!

Rick66A

Dec 14, 2013

Suzanne exceeded all my expectations. Would highly recommend.Referred by friend Roy Ridley Suzanne's coworker at Ewing Mercedes.Gave me the best price possible.

rdoss

Dec 13, 2013

My entire experience was awesome!From the sales consultant to the financing piece. Both were very professional and knowledgable. I will be recommending this dealer.

Grant1998

Dec 13, 2013

Tony Thomas took the extra time and patience to explain and help us setup all the features in our new Buick Enclave. We drove out of the lot knowing how to use the navigation system, OnStar, bluetooth and our entertainment system to just name a few of the great features we love in our Enclave. We would recommend Ewing Buick to anyone looking for a friendly no hassle dealership who is committed to great customer service. Mike and Kristie McKinleyMansfield, Texas

Jim P

Dec 9, 2013

The buying experience was superb. Randy Harp did an excellent job.

Rredd

Dec 7, 2013

It was the best used car experience I've ever had and Wilson was great to work with. We bought a used Escape for our daughter at an affordable price.

erimkus

Dec 2, 2013

Randy Harp, my new car salesman at Ewing Buick GMC, provided the best new car purchase experience I've ever had. Randy was courteous and helpful with every step of the process. After I bought the car, he took the time to explain every feature of the car and answer all of my questions so I could become familiar with my new 2014 Terrain. Thanks to Randy, Michael and Joe for all your hard work and help along the way. Kevin Yager in parts, who helped me out with new all-weather car mats. And last, but not least, Jim Bearden the best service writer you'll ever find. You're the reasons I will happily recommend Ewing Buick GMC to all of my friends and family.Sincerely.E. Rimkus

MichaelGomez

Dec 1, 2013

I had a great experience at this dealership. The communication was fantastic and they were able to deliver the new car we ordered faster than expected. Suzanne was very helpful and always there available to answer questions.

Val12gal

Nov 27, 2013

Suzanne has always given us such great service. If we have ever needed anything she makes it happen. We bought our second enclave from her 3 weeks ago and love it.

DiegoMatehuala

Nov 25, 2013

Robert,Helped my wife suprise me with my brand new GMC truck. He was exceptional, worked with her through the whole ordeal and have everything ready for us once we got there. I was in complete shock when i arrived at the dealership. We walked in and he had a huge bow on the truck for me just sitting there all cleaned up and ready to go. I would recommend talking to Robert "Catfish" Turlington if you ever need help looking for a vehicle. -Diego Matehuala

aimbow1069

Nov 22, 2013

We drove over 3 hours to purchase the new car. We had 2 cars to trade in for it and they worked with us to ensure the specific car we wanted would still be there when we arrived.

ken13

Nov 14, 2013

I highly recommend Ewing GMC. I only buy from Ewing ( have for 25+years) because the experience is consistently good. the entire ewing family of dealerships always deliver.

Kristine

Nov 8, 2013

Brought my new car back to be detailed since it couldn't be done the night I bought it (too late in the evening). Car looked beautiful, staff friendly and helpful. Comfortable lounge. Buying the car there was easy and fastest I have ever bought a car. Great dealership!

new Acadia owner

Oct 25, 2013

The whole process was a lot easier and more comfortable than past experiences elsewhere.

abussell

Oct 17, 2013

We purchased 2 used cars at the same time with very 'less than perfect' credit. Because we live south of the metroplex, Kenneth Foster was more than helpful by conducting all the paperwork with me via email, phone calls and texts prior to our visit. I'm telling everyone I know that we bought 2 cars using text messages! Best car buying experience ever. My wife and I test drove both of the cars we had picked out online, and were out the door with 2 sets of keys, an hour and a half after our arrival. They gave us more than fair pricing for our trade-ins. I look forward to getting my next car at Ewing. Thanks Kenneth

Macajo

Oct 11, 2013

I took my car in to have the mirror replaced and the tire monitor checked. It was all done, and I am happy.

evelynchauncy2

Oct 4, 2013

Tony was like family, he made us very very confident with our purchase, he answered all of our questions and followed up with us several times after our purchase. Even the other staff were friendly. I highly recommend Ewing Buick GMC on our next vehicle purchase.

Donya1963

Oct 3, 2013

ms Koerwer provided superior:customer service, quality of work,friendliness, overall experience, and pricing. time was taken, such that we were most comfortable driving away from the dealership in a new car.

Patti G.

Oct 3, 2013

I came in for a 2 reasons, one was to see if Suzanne (Fleet Sales) could pair my new phone to bluetooth for the car and disconnect my old one, then I had a oil change, tire rotation, etc., and it was a smooth and enjoyable morning. Thanks to Jim and Suzanne.

Mcucinotta

Oct 3, 2013

As usual I received great service and was treated in a friendly, couteous and professional manner. Great experience, extremely satisfied!!

Steve

Oct 1, 2013

Nice and professional, but don't offer much for trade-ins. Didn't get past the phone call. They didn't ask me to come in so they could evaluate my trade. Just asked for VIN immediately and then low ball the offer. Wanted me to give them my car basically.

Joseph Bunch

Sep 29, 2013

Outstanding service by Brad as usual for the last 15 years with four Buick LeSabres and Chevy pickup - standard for Ewing Buick.

Suzanne

Sep 27, 2013

Gary Parr was a wonderful salesman. He was honest and helpful. He took time to explain the vehicle to me and help me get my phone book stored into the car. I have to say that this was the best car buying experience I've had. Even the finance guy Joe was great. He offered the extended warranty, when I declined he moved on. He did not get pushy about it. I really appreciate all their help. I hope the service department is as great as the sales department.

pammyencore

Sep 5, 2013

The reason why I visited Ewing Buick in Plano in the first place is because I had such a negative experience at the Buick dealership in McKinney, which by the way has very poor customer service and there were times when I just wanted to poke my eyes out it was that bad!!! The dealership in McKinney was the first dealership that I had visited when I started my search for an Encore. I had test driven an Encore there and really liked it. Well they didn't have the Encore with the color and features that I had wanted but they promised to get me one from a sister dealership. Well I wasted an entire week of my time dealing with them which included 2 days on a Friday and Saturday of just me sitting around waiting for them to call me to come do my paperwork and see my car etc. What was frustrating is that I was the one who had to keep calling them asking for status updates. In the end they were never able to get me the Encore they had promised but they promised me for the 5th time for me to give them just one more day and they will have it blah blah. I was beyond frustrated and fed up with the Buick dealership in McKinney that I decided to take my business elsewhere. As soon as I walked in the doors at Ewing Buick in Plano, I was immediately greeted by Kevin St. Louis which was nice because at the McKinney dealership nobody greeted me after I hung out in their parking lot looking at Encores and then I had to go inside and ask someone if I could test drive an Encore etc. So my first impression of Kevin St. Louis was great. I told him what I was looking for and he immediately went to go get keys for me to test drive. While I was waiting for Kevin, the sales manager Larry Hallman also came out of his office and greeted me with a smile and a handshake. Not only does Ewing Buick in Plano have more inventory to choose from but they also have better customer service. The best part is that they also had the Encore that I had been looking for. Larry and Kevin not only took care of my new car needs but they also made me a much better deal than McKinney had offered me. They also made me a great offer on my trade-in vehicle so how could I refuse??? I signed my paperwork and drove my new Encore home that evening!!! Kevin even told me to come back the next day so that he could get my new car washed and detailed since the service had already closed etc. The next day I dropped my car off on my lunch break and Kevin put me in a loaner Encore so that I could get back to work. When I returned to pick up my new car after work, Kevin took 30 minutes to show me the different features of my Encore. He programed the blue tooth iin my vehicle to my phone and he also called OnStar in my vehicle so that I could do the welcome introduction etc. After becoming familiar with all of the buttons and controls in my Encore, Kevin made sure he had answered all of my questions. He told me to give him a call anytime if I ever had any questions. I drove away a very happy and satisfied customer. I've had my new Encore for 2 weeks now and I just love everything about it! I'm so thankful for Kevin and Larry.....because of them they turned my bad car search experience into a positive one! I will always recommend Ewing Buick in Plano to all of my family and friends!

ggroover

Aug 23, 2013

Tony made this process so painless and I was able to get out of my old lease and into a new lease with no problem. I found the perfect car for my family. There were so many extra perks and rebates with our car that it really made for a nice experience. Tony was extremely helpful in explaining the entire process to me and really went the extra mile to make sure I was comfortable in the car and the lease. We will definitely recommend this dealership to friends and family.

Georgia

Aug 16, 2013

When we bought our 2011 Routan, the service that we experience from Mr. Wilson Pickens was very accommodating and he made our buying process comfortable. Mr. Pickens was a great guy!! We appreciate your service . Thanks,

sligo23

Aug 13, 2013

My wife and I had a great experience at Ewing Buick GMC in Plano,Tx. My salesman Kenneth Foster was very easy to work with and made us feel very comfortable throughout the entire process.We were able to buy The car I was after at what I consider a very fair price.I strongly recommend Ewing Buick to anyone looking for a new or used car and would strongly suggest getting ahold of Kenneth Foster to handle your buying experience.

Marilyn

Aug 8, 2013

I took my car in for an oil change, recall, and mirror problem. Oil change and recall completed. New mirror is ordered and will be installed at a later date. Ben was very good with giving me the information. I enjoyed the stay in the customer lounge with TV.

ST

Aug 7, 2013

When I arrived at Ewing Buick I was received with a warm welcome. I then explained what I wanted to be completed and was directed to the lounge area. My stay was very pleasant. All of my request had been completed and I was happy and departed.

R. Heffron

Aug 6, 2013

Bought a used 2013 Lacrosse from Ken Foster. He made the process easy and I felt we were treated with the utmost respect. I also feel we got an excellent deal. Would buy another car from Ken and would recommend Ewing to anyone looking for a car.

Wayne

Aug 6, 2013

Darrell Dinzey is a great salesman. Interacts well with customers; knows his products; takes sales techniques, company policies, and overall success of the dealership seriously; and is endlessly patient with customers (me) that cannot make up their mind and must look at many options. In his absence, Tony (last name unknown) filled in courteously and professionally, even though I was not his customer.

billenright

Aug 4, 2013

I have been buying new and used cars for 40 years. This was the best experience I ever had. I did my homework so I knew what I wanted to pay. Sales manager met my price w/o the usual "back and forth". Mr. Mhlanga's management of the before and after sale experience was excellent. Also he helped with an unusual repair issue. Finance manager drafted two sets of sales papers for my review over the weekend.Keep up the good work !!

Hugh_In_Keller

Aug 3, 2013

I live on the other side of the metroplex so when I called I really didn't know anything about Ewing Buick GMC. From that first phone call, all through the sale process, and even after the sale (yes - he followed up several times after the sale to make sure I was happy) I found them to be the best place to handle picky customers like me and my wife. Our salesman was Noble Mhlanga and he understood what we needed right away and bent over backwards to make us happy. We had our eyes on a Mercedes-Benz and when my wife saw a spot on the seat, and I found a tire that had a strange bump, both issues were fixed the very next day (they replaced the tire with a new one). After some research I wanted to make sure the wheels were original equipment so he had service pull off a wheel and read the ID and markings to me on the phone. We bought the car and we love it. If you go ask for Noble. He tells you straight and will work to get you the best financing deal too. He will get first shot when I'm ready to buy again. Thanks Noble!

Hugh from Keller

Aug 3, 2013

I live on the other side of the metroplex so when I called I really didn't know anything about Ewing Buick GMC. From that first phone call, all through the sale process, and even after the sale (yes - he followed up several times after the sale to make sure I was happy) I found them to be the best place to handle picky customers like me and my wife. Our salesman was Noble Mhlanga and he understood what we needed right away and bent over backwards to make us happy. We had our eyes on a Mercedes-Benz and when my wife saw a spot on the seat, and I found a tire that had a strange bump, both issues were fixed the very next day (they replaced the tire with a new one). After some research I wanted to make sure the wheels were original equipment so he had service pull off a wheel and read the ID and markings to me on the phone. We bought the car and we love it. If you go ask for Noble. He tells you straight and will work to get you the best financing deal too. He will get first shot when I'm ready to buy again. Thanks Noble!

Daddyforfour

Jul 30, 2013

After buying a truck a couple years ago at this dealership, I decided to go back for a second car. I was looking to trade one of my vehicles, but after visiting with two different vehicles, it is evident the sales management is not interested in paying fair market trade in value. The pricing of their new vehicles is good compared to market, but I was able to get significantly more for my trade elsewhere. I would recommend to anyone with a trade to go somewhere else as this dealership undercuts fair market value by almost half. Then I received the standard garbage about values not being accurate. Of course it's somehow accurate on their inventory, just not mine. It's not a fair practice and I would steer anyone clear of this dealership!

ob4vb

Jul 19, 2013

Michael and Randy were both incredibly helpful and got me in an amazing car! I would definitely recommend this dealership to anyone looking to buy or lease a car!

Metro-blue

Jul 17, 2013

Sean was very helpful in assisting us to select the right Buick for us. He also patiently took the time to explain the operation of the vehicle and all of its accessories. Among other things, he paired my Bluetooth phone with Intellilink and walked me through setting OnStar.

KD

Jul 12, 2013

Excellent service at the time of the sale and follow up with me afterwards. Randy Harp was my sales rep and he has followed up with me several times to check to see if everything is to my satisfaction.

Rory

Jul 8, 2013

Sean and Michael were very helpful and made my first new vehicle purchase easy and smooth. Absolutely wonderful service!!

nnawaz

Jul 5, 2013

I came in a few weeks ago looking for a new 2013. GMC Acadia. I called in ahead of time and by the time I arrived there were 2 vehicles outside ready for me and my family to look at and right away we were greeted by Kevin. The whole process to buy the car was made very easy with Kevin, from the moment we went on a test drive until we left the dealership he treated me and my family with total respect and excellent service. He made sure we understood the features of the vehicle and he even offered for me to come back for a follow-up to get an in-depth review of all the features of the car.Overall I would highly recommend him as an excellent car salesman, he was very friendly and professional! Thank you Kevin for making the car buying process so simple!

Joanne

Jun 29, 2013

Tony has always been helpful and understanding. I gave him a challenge and he got me into a great new car.

Marthagene

Jun 19, 2013

Kenneth Foster was very helpful, professional and eager to address all of our concerns during and after the purchase. I highly recommend Kenneth if you are looking for a vehicle. He will exceed your expectations.

Joanne

Jun 19, 2013

Awesome service and the employees are world class! Would not take my vehicle any where else.

StephenJones

May 31, 2013

After speaking with Suzanne Koerwer about the type of car that I needed she recommended a GMC Terrain and then stayed late at the dealership so that my wife and I could see and drive the car. With Suzanne's help we found the exact car that we wanted and Suzanne made the process of buying the car simple and fast. Suzanne is a pleasure to work with as is Steve Fortner in the Service Department who fixed a few minor items on the car and made it ready for pick up as promised. I will definitely buy my next car, and all future cars, from Suzanne

Andrew

May 28, 2013

This was the easiest and best car buying experience ever! Great JOB by the Ewing team. Tony Thomas and Michael Schrayer were terrific!

judithhart

May 26, 2013

Ken Foster made buying my SUV a fun experience. He knew all the options and how they worked. He took all the time I needed to make my decision without rushing. I would recommend Ken to anyone who is looking for a car who wants experience not just trying to sell you a car. He topped foo the experience with a thank you a note which was a pleasant surprise.

ahans80

May 21, 2013

Tony Thomas and Michael Schrayer were absolutely the best! From when I contacted them through the website to walking in the front door, they provided TOP SHELF service and made my experience as easy as possible. If you're wanting a new BUICK or GMC I recommend you go see them, you won't regret it on bit. They have established a customer for life with me and I can't wait to make my next purchase with them.

Steve H

May 17, 2013

My service advisor, Steve Fortner at Ewing GMC, is always efficient, professional, understanding and caring to assure my needs are met. When the problem with my 2003 GMC Envoy was determined to be a failing alternator, and could not justify the $900 plus cost for the part and labor, I then planned to purchase an after-market alternator elsewhere and install it myself. Steve pulled the paperwork together from the additional service I had done, and suggested to me that if I were to go purchase the alternator, they would install it for me at a savings of nearly $500! I appreciated his thoughtfullness and offer and was very pleased with that solution. I now have a new alternator with a lifetime warrenty and a much more reasonable price and didn't have to spend what would likely have been an entire day for me figuring out how to install it! Thanks you Steve for a job well done!

RJN

May 15, 2013

Used my preferred Assistant Service Manager Brad Ancker to service my 2001 Buick Century. I have used him since I bought the car in 2001.

ajarruda

May 5, 2013

Great experience. Everyone on staff including my sales person Suzanne was amazing. Great deal, great customer service. The way car buying should be! I am 110% pleased.

Bill & Cheryl T

May 5, 2013

We love dealing with Ewing! Always very friendly, courteous staff making sure everything is taken care of the way we want it done. Their service is unlike anyone we've ever used before!

Mariah C

May 4, 2013

We were blessed to have salesman darrell Denzey. He went above and beyond to help us choose the car that was right for us and to make us as comfortable as possible.

JimWilliamsGMCAcadia

Apr 22, 2013

I have purchased and leased numerous vehicles in my life, but this was by far the most pleasant and professional car experiences I have ever had. (This includes some at a dealership I used to work for!)From Andre Moore who coordinated the pricing and delivery to Robert Turlington who went over the vehicle to Michael Schrayer and Joe Ensley every interaction was phenomenal. They have ensured that I will be a Ewing customer and will enthusiastically recommend your dealership for years to come.

tgmcleod

Apr 22, 2013

This is my second vehicle purchased at Ewing Buick GMC. Kevin St. Louis was extremely knowledgeable about the LaCrosse and searched diligently to find the combination of features and value to meet my families needs. His attention to detail and professionalism is highly commendable and I am bringing my father-in-law in to get a LaCrosse as well today. Kevin also made me aware of all the support and services that I would have access to after the purchase. I did not feel I was sold a car and left alone. I was impressed how he went over the features and technology of the car that would have taken me a few weeks to figure out on my own or would have just left unused.I was surprised to find out that I could get a lot more car than I thought for a lot less than I expected. Mike is the superstar but he had a great supporting cast; Larry, Michael, Barry and Steve worked together like a championship football team. I am now one of their biggest fans. Thank you!

Beau

Apr 20, 2013

Everything was great and easy. Darrel Dinzey did a excellent job helping me through the process.

Jock123

Apr 18, 2013

First off want so start off by saying this is our 7th + vehicle we have purchased from Suzanne and could not be happier with the service we have been given. It's funny ever time we walk in Ewing and we are promptly greeting by someone "can I help you?" And we say No we are here to see Suzanne and the say Ohhhhhhh as the put their head down is despair! Suzanne calls all the time to check on you and see how you are doing and to make sure you absolutely love your vehicle as she would say and i always say of course i do because you sold it to me! If you want to be treated with the upmost professionalism go see Suzanne at Ewing! Throughout the years not only is Suzanne our saleswoman but she has become our friend! Also gotta shout out to Brad in service for his awesome professionalism!

George Fan

Apr 17, 2013

I had an appointment for an oil change, tire rotation, GM computer update, and wash. It was estimated that this would be around 2 hours. I was out in 1.5 hours. Plenty of time to run all of my errands. Brad is the best. This my second Ewing vehicle and the dealership is excellent in all areas, sales with Suzanne, body shop with Adam, and service with Brad.

Patti G.

Apr 16, 2013

Went to get my oil changed, and of course Jim B. took care of me and we didn't have any problems, was a pleasant experience.

Burns1953

Apr 11, 2013

I questioned some information that Andre Moore had given me during a prearranged purchase of a used car. It was in regard to licenses plates, and what dealers have to do verses individuals. I was meet with a very sharp and defensive response of which Andre Moore basically told me I did not know what I was talking about. The conversation actually got pretty heated for a minute or so in front of Kevin St. Louis's office on the sales floor. (Kevin was great!) I had looked up my question on the TexasDMV.gov web site but Andre refused to even consider my response, and continued in a loud and demeaning voice to berate me. I have never been treated more rudely at a dealership. I am amazed that Andre is employed in a customer relationship type position. I would have left immediately but it would have messed up the new car deal my cousin had set up. We were lied to about that deal as well but that is another whole story. I have already told several friends what happened and will continue to do so. I can assure you I will never step foot into another Ewing dealership.Sherman Burns

chasefitz84

Apr 3, 2013

I went to this dealership because they had a car on their lot that I saw on line and liked. When working on the deal with them they offered me more of my car than other dealers had. I was a little shocked, the car I went to look at had been in a accident and showed on carfax and they disclosed that. So I found another car on their lot. After signing the paperwork and the deal is done, I have never been treated so aweful. I had some problems with my purchase from them. The used car dealer told me that the deal is done and it was my problem now. The GM called me and apologized and said that what ever needed to be fixed would be if I would give then the chance to fix this issue. I took my car back up to them and left it there for almost a week. The GM went on vacation when they called me to pick it up. It still wasnt fixen and the manager they left in charge said that I would need to take it to another dealership b/c they couldnt fix it there. I called and left a message for the GM and almost 2 weeks later still havent heard anything back from him. I have bought 12 cars in my short driving... I will never do business with Ewing GMC again. I feel like I have been cheated. So if you want to be treated like your no good after the paperwork is signed and have to fix the problems yourself shop here. But If you want to be treated like you matter go somewhere else.

Anthony S

Apr 3, 2013

The sales, management, and finance team at Ewing were all excellent to deal with! We got a great vehicle for an excellent price, and they made the entire process enjoyable. We traded in a vehicle as well and the entire experience was completely no-hassle. We didn't have to play the game you have to play at some other dealerships where we had to haggle for a deal or fight for an honest answer. Everyone was completely up front with us, very pleasant, and found us exactly what we wanted for exactly the right deal. We couldn't be happier with our purchase and will definitely be coming back here for our next one!

fran65

Mar 30, 2013

I will definitely do business wit this dealership again. My family bought our first car from Wilson about 2 years ago. The transaction was so smooth and stress free that when time came to purchase another we gave him a call and told him what we were looking for and a few days later we were driving our brand new 2013 Terrain. And they didn't keep us sitting around all afternoon. When the time comes to purchase another car for our twins in 2 years we will definitely contact Wilson. We will never purchase a vehicle from any other dealership.

ongduke

Mar 23, 2013

I started looking for a car online, and came across all Buick Dealer and finally I look on two : Ewing Buick and Classic GMC-Buick . I sent an email in asking about a few cars on the lot, and within in minutes I received an email, followed by a phone call to follow up. We discussed what I was looking for and a hour or so later I received another email with two available options that met what I was looking for at Ewing Buick in Plano even It's about 12 miles from my house. I met with Mr. Randy Harp the following day. We went for a test drive with Mr. Sean, because Mr. Randy busy on another line, After deal the price thru email, I come back and met Mr Robert Turlington , he provide me to process paper.... and the rest is history. The easiest car buying experience I have had. Mr. Randy and Mr. Robert was very professional and provided great customer service. I would buy another car from them or referent friend to see them in the future.

Frank

Mar 6, 2013

I had to make a trip across Texas the next day, and I had an expired Inspection sticker. It had failed inspection earlier in the morning. Tim was able to get me in and clear it up. I was also grateful that he decided to look over the vehicle and found several things that needed attention. Since it was a company vehicle, I did not know anything about the condition--Expecially the brakes--I am so glad you all did look it over, and were able to get everything done the same day. The drive across the state was a pleasure. it would be worth it to drive back to Dallas everytime I need servicing

Lonnie

Mar 6, 2013

Ewing Buick is an outstanding dealership. This is my second vehicle that I have purchased from this dealer and from the same salesperson. He always stayed in touch after the sale and his follow-up and professionalism is why I returned to purchase again 3 years later!

David

Mar 2, 2013

The entire car purchase process at Ewing was handled with great quality and professionalism. I was very satisfied with my car purchasing experience and am looking forward to many years of ownership of my GMC Acadia.

v. v. kumar

Feb 27, 2013

Exceptional good service at every level - Sales (Kevin St. Louis) - Finance (Mr. Lawrence ) and also from Steven Fortner-ASM. i shopped at 4 dealers and noticed that the vehs were priced better at your dealership and easy to negotiate. Also in the Finance dept - adequate infm was given and not pushy/or forcing to accept various warranties. Mr Steven F also took great care on my car and always explains in detail about the features or any questions . Most likely to shop at this dealer.

Jill

Feb 26, 2013

Ewing is very professional, friendly and knowledgable on both the sales perspective and service!

Cwaters

Feb 18, 2013

Tony was great to work with and made the buying process a breeze. He was very accommodating to my husband's schedule (which can be difficult at times) and wrapping the paperwork couldn't have been easier.

robbyfox

Feb 6, 2013

I started looking for a car online, and came across GMC Ewing. I sent an email in asking about a few cars on the lot, and within in minutes I received an email, followed by a phone call to follow up. We discussed what I was looking for and a hour or so later I received another email with two available options that met what I was looking for. I then filled out a brief credit application online, and met with Mr. St Louis the following day. We went for a test drive, and the rest is history. The easiest car buying experience I have had. Mr. St Louis was very professional and provided great customer service. I would buy another car from him in the future.

rsimpson75094

Feb 2, 2013

When we were trying to select a vehicle, the salesman was very intent on getting us the vehicle that my wife wanted. He could not find her first choice. She then chose another color and he found a model that she wanted.He showed us various discounts and rebates, but he did not discuss actual price.After we had finished the financial paperwork and had taken the car home, I had some financial questions. I called the dealership, but the answers I got did not satisfy me. I then did some research and got information that did satisfy me.Our overall experience was very good; however, two things bothered me: (1) we were not told when we did the financial dealing that one of the discounts we thought we were getting wasn't available, and (2) we were not told the cost to get the vehicle from another dealership.

John

Feb 1, 2013

Excellent new truck purchasing experience. Great price!

mikepeters

Jan 30, 2013

This was one of the best new car purchase experiences we have ever had. Kevin St. Louis was very knowledgable, courteous, friendly and was not pushy or over bearing.

RSPS

Jan 30, 2013

I am extremely pleased with my experience from start to finish with this salesperson and this dealership. Was a very comfortable and got some awesome GM bonuses and incentives!

Scott Pospichal

Jan 25, 2013

Success to me is a two part process. One without the other is a recipe for failure.. Ewing Buick put both the new car buying experience with customer service together in fine fashion. I can't thank them enough for making my experience 5 Star...

msbell6

Jan 24, 2013

Kenneth Foster was great to work with, he made buying a car easy, a very personable salesmen! The finance dept was easy to work with. This was the easiest that I have EVER bought a car, the process was so fast and smooth. I will refer everyone who is looking to by a car to Ewing GMC.ThanksMarkus Bell

DEBRA CHAMBERS

Jan 22, 2013

This service visit was a most pleasant experience. I was on my way to work 10 minutes after surrendering the keys to my Acadia and was contacted throughout the day with updates regarding the service(s) needed and being performed. Thank you all!!

David

Jan 19, 2013

Work quality is excellent but at times a little slow. Facilities and customer treatment always good. I prefer quality over speed any day. This dealership is also easy to deal with when buying a car or truck.

CymbreWicker

Jan 14, 2013

I had been shopping and done my due diligence for a previously owned/lightly used vehilce for 4 days.......I had given up and then found my dream car on line at Ewing. One phne call to Kenneth Foster set the process in motion and I was driving my new (2010) Cadillac SRX with in two hours. Friendliness, attention to detail and a "no fuss" attitude made this process streamline and efficient.

ESimmons

Jan 13, 2013

Kenneth won't waste your time. I test drove, bought a car, traded a car and was on the road in about 2 hours. He's right to the point, and even admits when he doesn't know something you might ask him. After purchasing a CPO LaCrosse from Ewing, I had some trouble with the battery. He was the first person to call me when I filled out the service form online. And, he helped make sure I was taken care of expediently. Ewing provided a loaner car while servicing mine, which is above an beyond what I was expecting. Thus far, this has been the best dealership experience I've had. Ewing is focused on it's customers. And, they offer cars at competitive prices. If you're looking for a Buick, start here. You probably won't need to go anywhere else.

adrianmead

Jan 6, 2013

My recent purchase at Ewing GMC, was my first new vehicle purchase. And, a pleasant one it has been. The dealership is very clean and the sales team were extremely helpful and professional. I was referred to Suzanne Koewer by a friend, whom purchased from her a week earlier. I was very thankful for her referral. Suzanne definitely exceeded my expectations. She 100% goes above and beyond. I am very pleased with my purchase at Ewing GMC.

apspears

Dec 21, 2012

I purchased an Acadia from Ewing over five years ago and recently downsized to the new Verano. I purchased both vehicles from Suzanne Koerwer - she worked with us to find the vehicle that matched our needs and provided an overall great buying experience. We have also been impressed with the service/repair center - we let Ewing handle all of our maintenance and service needs. It's obvious that Ewing puts a lot of effort in providing the best of class service to compliment their vehicles.

cglasco

Dec 21, 2012

Tony worked hard to find the car we wanted with the color and features we wanted. He made it an easy and painless process for us.

Sloeffler

Dec 19, 2012

They were great. I also referred a friend and they purchased a new Buick a week later and had the same experience I did. Call Tony Thomas. He is great.

jbmommy

Dec 11, 2012

I have bought cars from several dealerships in the metroplex and I absolutely loved my experience at Ewing GMC/Buick. Everyone was incredibly helpful and nice. My deal was completely transparent and I feel that I got the best deal I could get and that everyone at Ewing worked with me to find me the perfect car. My salesmen, Randy, was able to answer all of my questions about my car and show me some really cool features that I didn't know about, while researching my car. I really love the Ewing Edge Promise that came with my car, as well. After I purchased my car, I had to come in for an errand and everyone knew my name and engaged in conversation with me. The dealership is very clean and the staff is very personable. I love my car and I really enjoyed the purchasing process at Ewing GMC/Buick!

chalcromb

Dec 3, 2012

I have dealt with this dealership on numerous occasions and always received excellent service. The staff is friendly, courteous and helpful, from the Body Shop, Service Department and most of all the Sales and Finance Staff. Suzanne, Andre, and Larry help to put my new car deal together. Suzanne gave me the best service from top to bottom. She explained the details of my vehicle, followed up with me daily and put on my license plate when they arrived. I would not go to any other dealership and I will recommend all my friends and relatives. I have purchased 3 vehicles from Ewing and received the best service for all of them.

pblackwell

Nov 30, 2012

It was a pleasant experience and I appreciate all who were involved to get my vehicle to me with the additions and in clean, immaculate order. The driver, Bryan, was very helpful as well.

GrandDan

Nov 29, 2012

Fabulous, "no pain" trade. Easy to work with, accomodating, pleasure to do business with.will highly suggest our son in law purchase next grad girl's vehicle here! Have told our church friends to bring you their business. Fear the TCU Frogs!

Sandy100

Nov 28, 2012

There web site says guaranteed lowest prices and complete customer satisfaction. They have failed in both realms. They have refused giving me back a deposit after I received a better price. Spoke at length to Andre the sales manager. They did have a car sent from over 100 miles away which was their reasoning for not giving me back a deposit. Amazing the cost was exactly 500 for them to do this . There take on this was they made a deal and they held up to their end of the bargain so come get the car. I called first thing in the AM to stop the car from coming guess these guys dont have cell phones.Oh I will add one more thing I made it clear to my salesman Kevin that I was from the East coast and lost half my house to the hurricane as well as two cars. I guess after losing 50% of all my familys belongings Kevin and Andre figure what's another $500 bucks. Thanks Guys your real gentleman.

Sandy

Nov 27, 2012

There web site says guranteed lowest prices and compleate customer satisfaction. They have failed in both realms. They have refused giving me back a deposite after I received a better price. Spoke at length to Andre the sales manager . They did have a car sent from over 100 miles away which was there reasoning for not giving me back a deposit. Amazing the cost was exactly 500 for thenm to do this . There take on this was they made a deal and they held up to their end of the bargain so come get the car. I called first thing in the AM to stop the car from comming guess these guys dont have cell phones . Oh I will add one more thing I made it clear to my salesman Kevin that I was from the East coast and lost half my house to the hurricane as well as two cars. I guess after losing 50% of all my familys belongings Kevin and Andre figure what's another $500 bucks . Thanks Guys your real gentelman

Tessa Mosteller

Nov 15, 2012

I would recommend the dealership because Ewing was the only dealer willing to let me test drive cars and had sales people wanting me to come see them. I originally went wanting to see if the Mercedes was a car I may wish to purchase this go around, but once I decided to not do Mercedes and go Yukon, I had a call from Tony Thomas within minutes from leaving the Mercedes side. My sales guy at Mercedes appreciated the reasons I felt I still wanted to stay with Yukon and immediately called Tony with GMC and had him call me. Tony continued for the next few days to contact me and really wanted to assure the sale. I called a number of dealerships trying to get information on car availabilty and test driving to help me decide what car was going to best suit our family needs. I told every dealer I spoke with I was going to purchase a car by the weekend, Ewing was the only dealership that had any desire to sell me a car!!! Tony was polite and continued to contact me after he got off work and on his day off to see if I was liking the Yukon and wanted to offer me any kind that was the best fit for me. I love it and am recommending Ewing to everyone I know in the market for a car. Hands down the experience here did not compare to any other dealership. The selection is amazing, the way the set up is when you walk in is very inviting and spacious and you are greeted with a receptionist the minute you walk in. Everyone was extremely friendly and approachable. It tops the chart on all the key factors: variety in selections and inventory, service, follow up, and desire to sale cars!

Scozz

Nov 12, 2012

Nowhere in the buying process did we ever feel pressured or uncomfortable. The purchase was seamless and Kenneth made it enjoyable to buy a car which has never been the case for us in the past. Finance team was excellent and even beat our credit union's rate. I plan on returning for our next car purchase.

hgeyer

Nov 8, 2012

This is the third vehicle I have purchased from Ewing Buick GMC and couldn't be happier. The customer service has always been excellent with any department. It means a lot when I know they are honest and care.

GregoryKostrzewa

Nov 7, 2012

At Ewing your not an interruption of their work but the purpose of it... If you want a great Sales person...See Suzanne Koerwer is so much fun! My wife loves your sales team...they helped us find a great bank.

reitert

Oct 30, 2012

The purchase was quick for a car purchase. Robert return my calls with answers so I could make a decision. Upfront with me on the pricing.

melaniesymmonds.rodgers

Oct 9, 2012

My overall experience with this dealership was great. We drove 5 hours one way to buy a used BMW. I asked Kenneth to go out to the vehicle and tell me ANY flaw that he could find. He was honest which was greatly appreciated. I would highly recommend the dealership as well as Kenneth. This was a very pleasant experience.

JenniferB1976

Aug 7, 2012

Darrell and Randy worked together to help my family get a new Terrain. They worked within my budget and gave me informative measures to make sure that we received the best option for everyone. They were very informative, not pushy and pleasant to work with.The experience was very thorough, and they ensured that we drove off the lot knowing most everything we could about the dealership, service, and vehicle.Everyone was very appreciative and helpful-we were introduced to everyone involved in the buying process. Cannot rate the service yet, but the car was detailed and a full tank of gas was given driving off the lot.

Jknutson

Aug 1, 2012

Everyone at this dealership was more than polite and helpful. Robert was very knowledgeable on our first visit when we were just looking. Upon my husband calling to see if they could find the color in the Yukon we wanted, Robert responded within the hour with a vehicle found. Andre and Robert were able to work some magic with numbers to get us in the vehicle we wanted at the price we wanted. And without all the haggling that everyone hates to deal with at a car dealership. The rest of the staff was amazing while we were there as well. Suzanne let our daughter visit with her while we were going through all the paperwork and gave her colors, coloring book, and stickers to play with while she waited. All of which helped pass the time.By far the best car buying experience my husband and I have had.

jnh0091

Jul 30, 2012

I bought a GMC Terrain from Tony Thomas and couldn't be happier with my purchase! Tony worked with me and all of my concerns (financial & otherwise)ensuring that I got the vehicle that I not only wanted, but that would fit my lifestyle and goals at a price I couldn't refuse. He was ever patient and genuinely understood my needs and wants. When I came to to take delivery of my new vehicle, Robert Turlington was extremely helpful and friendly while assisting me as Tony was with another customer. Tony had done such a good job of showing me how to use all the features, Robert's job was easy!Randy was very helpful with explaining what specifically the GM standard warranty covered and didn't cover as well as what the extended warranty did and did not cover. I was not interested however, in purchasing the extended warranty, but Randy continued to push it until I had to decline for the 5th time. While I can appreciate persistancy, 5 No's is too much. Really.

justinm93

Jul 15, 2012

I came into the dealer about 5 weeks before taking possession of my new truck on April 27th because we had to order it. It was very clean and comfortable. I was told by another friend who had recently also purchased a vehicle and he suggested talking and working with Suzanne. I met up with Suzanne and she was very attentive and knowledgeable about the trucks and vehicles there on the lot. There was no pressure and she got the processes rolling quickly and with very minor interaction from myself to get the truck ordered and finally delivered. I definitely recommend her if you are looking for your next vehicle.

patriciahill

Jul 6, 2012

I purchased a new 2012 GMC Terrain in April 2012. Two months later I was rear-ended while stopped at a traffic light. Trust me, those 5-star crash test ratings are true. My Terrain was totaled and I had no soreness or anything. Working with Suzanne, she was able to find me another vehicle like the first one. I can't say enough about the service I have had at Ewing. Excellent in every aspect. Not only is the sales personnel great, the contact I had with Adam Dominguez in the collision repair shop was exceptional. I highly recommend Ewing Buick GMC.

bkbbaker

Jun 27, 2012

I bought a new Buick from Ewing Buick. I worked with Robert Turlington. He was great! He was patient, knowledgeable, and thorough. He was a pleasure to work with.

jklillie

Jun 27, 2012

I have dealt with Cadilac, Chevrolet dealers , but this was the first GMC dealer. It was the best of all the dealerships, bar none. Robert Turlington was the first person I talked to & It was the best car buying experience I have ever had .I bought my first new car in 1965 so this was not my " first rodeo ". From the time we shook hands till the delivery of my GMC Terrain it was a truelly great experience.Robert went out of his way to get me every discount & savings that he could. There was no high pressure from any one in the dealer ship . I left the dealer ship feeling that I had gotten the best deal possible. I was introduced to my service rep , Jim and I know my car will well taken care of. Every one I had contact with was top knotch, and I will certainly recommend Ewing Buick to all my friends and family. Thanks again Robert and keep up the good work.

jfm00523

Jun 26, 2012

The satisfaction of the Buyer seemed the thing that was on everyone's mind throughout the entire transaction as well as the accuracy of their statements

evans0717

Jun 21, 2012

What can I say... Immediately I was greeted with the BEST customer service by Frederick Davis I have ever received at a dealership. Frederick and I commucated by phone and I felt like we knew each other for years after our 1st conversation. He did not pressure me once. He was knowledgeable, and VERY friendly. He made it a point to show me very personal care. He just made it a pleasant experience. I cant say the same for some of the other car dealers I met with, while looking for a used car to purchase. Thank you, Frederick

hoemer

Jun 3, 2012

The sales and finance teams did everyting they could to get me into a new vehicle.Randy, Andre, Lawrence, Rede, and Suzanne were all involved. Each one treated us very well.

jameys

May 20, 2012

Our experience at Ewing Buick was very good. Randy was knowledgeable, attentive and very service-oriented. He spent almost 6 hours with us and never once looked at his watch or made us feel that we were monopolizing his time. We actually had decided on buying a Ford Escape prior to coming over to Ewing Buick, but we really liked the Buick Enclave and we ended up changing our minds. Randy worked with us to find as many rebates as possible to help us afford the car and he was very patient throughout this process. So far our experience with Ewing Buick has been very good.

gawlobo

Apr 27, 2012

Very nice dealer ship to work with. Everyone was very attentive to my questions,and answered them appropriately. The car was delivered to me in perfect shape. (300 Miles away.)

Dwight Stevens

Apr 18, 2012

Randy Harp was very professional, and was a pleasure to work with. The Service Department was courteous and willing to go the extra mile to satisify this customer.Randy Harp should be rewarded for his outstanding and friendly customer attitude.Ewing was a new experience in buying a new car. Ewing Buick GMC is number one in my book and plan to return in the future.

carolwaugustine

Apr 1, 2012

I appreciated the fact that when I declined an available service(extra warranty,financing,etc) I was not repeatedly asked again. Staff was very patient in explaining tech type items on the new vehicle.

lgordon

Mar 31, 2012

Randy was extremely helpful and very knowledgeable about the vehicle. I will buy another vehicle from Ewing!Everything from trade in to delivery was fantastic!

christymcwilliams

Mar 22, 2012

Suzanne is the most wonderful sales person. This is my 2nd SUV to purchase through her. I text her one night and she responded to me. I filled out an application for pre-approval. By the next morning she called and we talk about a few options I was looking for and by 1:20 PM that same day she found the most beautiful Red Enclave with all the features I was looking for at a price I could afford. She worked with the team to get the financing and by 5 PM I was at Ewing signing for my new Enclave. I got a great train in on my 2008 SUV. It was again the most wonderful experience to purchanse a new SUV exactly what you are looking for. If you are ready to buy a new car, or SUV Suzanne Koerwer is the sales person for you. She listend to what I wanted and ask a few questions to make sure I was getting all the thing I really wanted and I got what I wanted!!Thank you Suzanne

dnmsimmons

Mar 17, 2012

I bought a 2010 GMC Terrain in September of 2010 from Suzanne. The transaction was smooth and a great experience, so when my 2010 was totaled, I knew I wanted another Terrain. I called Suzanne from Munich Germany where I was attending a business meeting, told her what I needed (a new Terrain) and within 24 hours, she had located one just like I wanted, arranged for the transfer and had it waiting for me when I returned. Tremendous sales support and outstanding service. Would not hesitate to recommend Suzanne to anyone who is looking for a new vehicle.

RLF4321

Mar 3, 2012

Just brought out new car home last night! Tony first contacted me through my internet submission re: a new Acadia. However, I was nervous about going it alone as a woman so I later contacted Suzanne after having dealt with another dealership, in the meantime, that was recommended to me. When I saw Suzanne's ratings, I was excited to find that others liked her service. She was very nice on the phone, but she was unavailable during my scheduled time to be there. Tony took over, and he was as friendly, helpful, courteous and knowledgeable as you would want. I didn't feel pressure to buy, no hard-sell, etc. Tony knew exactly what I wanted, knew I had chosen my own financial options and respected all of my parameters. There were a few options available, and Tony went the extra mile to work out all of the details for me and my husband. Suzanne also helped me through the delivery portion of the buying process... specifically, she helped me setup bluetooth service, etc. She even gave my son batteries for his new toy! Tony was excellent to work with and was very accommodating, professional and went the extra mile at every turn. Suzanne's reputation speaks for itself, and I can honestly say I witnessed her outstanding customer service first-hand. She is friendly, knowledgeable, courteous, respectful and goes above and beyond for her customers. I thoroughly enjoyed working with Tony and Suzanne. They made this buying experience VERY pleasant. The dealership is very nicely decorated/laid out. Coffee was fresh; there is a beautiful/cozy lounge area with a TV, where kids can watch cartoons/play while parents take care of details. Their offer of free oil changes, car washes, vehicle inspections, etc. are wonderful added bonuses for those concerned with these post-purchase maintenance issues. I highly recommend this dealership, especially if you have a vehicle that you are going to trade in. The value given for our trade-in was significantly higher than that of the other dealership where I first landed. Great job, Tony and Suzanne!

Mpttu

Mar 2, 2012

My husband and I went to Ewing knowing we wanted an Acadia. We were introduced to Tony and he took care of us, listened to us and helped us walk out of there with my new car that I love. The whole experience was a good one and we will definitely be going back for our future cars, Tony and Ewing really know how to take care of and appreciate their customers. I would highly recommend anyone I know to go to Ewing and meet with Tony when they are looking for a car, they have great customer service and the Ewing quality of care after purchase is excellent.

chrisbrister

Mar 1, 2012

I was not pushed to hurry and make a deal. I felt we both came to a mutual agreement with out any pushyness. Will come back again.

Shirley Breden

Feb 24, 2012

I was looking for a new car and returned to Ewing Buick because my husband had received excellent service when he bought a car there several years ago. Randy Harp was my sales person. I had never bought a vehicle by myself before and I soon felt comfortable with him and realized I could trust his experience and knowledge. Randy was very patient with me as a first time buyer, answering all my questions and explaining procedures so I could understand. I am convinced I now have exactly the right car for me and appreciate the work of all of Ewing Buick's employees in helping me to purchase it. Everyone I met greeted me and asked if they could help. There was a positive and friendly atmosphere in the entire facility. I will certainly recommend this dealership to all my friends.

toshcan2

Feb 23, 2012

My husband went into the dealership, explained to Kevin what we were expecting to purchase and at what cost. Kevin gave my husband exactly what he asked for. He was so upfront with us that we purchased a new vehicle instead of the used one we were considering. The deal was great and I will definately recommend Kevin and Ewing Buick GMC!

tswafford

Feb 18, 2012

The service was quick and very professional. This was the easiest major purchase I have ever made, and I couldn't be more satisfied. The saleman llistened to my needs and made a relentless effort to meet them.

billbates

Feb 13, 2012

Outstanding sales and service group of individuals. They pride themselves on customer service and customer retention before, during, and after the sales process. What more can you ask to make purchasing a new car a very pleasant experience. And by the way, they are all very knowledge and their demeanor made you feel a part of their own family, not a number on the sales wall. I am going to recommend this Dealership/Ewing Buick to everyone I know and have my friends enjoy the same experience my wife and I had. Thank you!

ZCHOVEY7377

Jan 28, 2012

Looking for a new Lacrosse, my wife and I had shopped around at other dealers and never felt comfortable, but after looking at the reviews for Suzanne on here, we realized these were real people who had a lot of good things to say about her. We decided to meet her the next day, and felt very comfortable with her right from the start. She took the time to listen to us, point out things which would save us money, and had a TON of patience with us all the way through. (And I do mean a TON of patience!) Today our new Lacrosse arrived, and both before as well as after the sale, she took the time to help us learn more about our new car. She made sure we were completely comfortable. By the time we were ready to leave, she knew us well enough that she already knew how we would set up new features! We walked in skeptical of the whole new car buying process, but Suzanne turned that all around and helped us drive away with the EXACT car we wanted, with an awesome experience! THANK YOU!!!

txtigr

Jan 26, 2012

Found good rating from DealerRater, and decided to call Suzanne. She answered the phone on the first ring, and it was great after that. Very easy to deal with, and everyone from the Sales Director to the Finance team were extremely helpful and very nice to us. Made us feel welcome from our first visit. Would highly recommend.

PAULBUICK

Jan 17, 2012

Darrell Dinzey took the time to answer all of our questions about the Buick Enclave before we began to talk about the actual purchase of the vehicle. Darrell was very knowledgable about all aspects of the Enclave. When we determined that we wanted to purchase an Enclave, Darrell looked for the vehicle (color and features) that we wanted instead of pushing the inventory that he had on hand. He continues to make himself available post sales for any questions that we have had. Our car buying experince was enjoyable.

dealsmafia

Dec 13, 2011

I've been to many dealerships and there are too many surprises at the end when you sign paperwork. THERE WERE NONE. This dealership was very straightforward. Also, they have something called Ewing Edge, that gives them an edge over other dealerships; they offer Free Oil Changes for 3 years and Free yearly State Inspections for life.

Sethbotts

Dec 13, 2011

Suzanne was awesome to work with. This is the second vehicle we have purchased from her and we couldn't be happier. Thank you Suzanne for the wonderful service you provided us.Seth botts

Loubiere

Dec 10, 2011

This was the most pleasant buying experience I have ever had on any car purchased in my life. The employees mentioned above dealt in a VERY honest, friendly and no funny business.There were several opportunities for them to overcharge me but they did not do it in any of the circumstance. It is difficult to find a sales organization that is willing to deal in such an honest fashion.The financial department DID NOT use any of the strong arm tactics that I have grown to expect with car dealerships. They made offers for other warranties but did push when I rejected them.They will be top on my list when I purchase my next car.

jziegenhorn

Dec 8, 2011

After looking for over two months for a used vehicle, and having had at least three terrible experiences with local dealers in my area, I happened upon Ewing Buick-GMC. Hands down the best experience I have EVER had purchasing a car. From my initial call to Ewing and speaking with sales consultant Robbie Buse I knew that this dealership was different. There was a professionalism I hadn't seen before at any dealership. Not only that, Robbie made me feel comfortable. He was straight-forward and a pleasure to work with. I would highly recommend this dealership to friends and family and will use them again when I am ready to purchase my next vehicle.

stephro94

Dec 2, 2011

Darrell was able to meet and surpass my goals in the purchase of my truck. I had met with several other dealers before coming to Ewing, and I wish I had made Ewing my first stop. Darrell was courteous and straight-forward, which are two things that I look for in a salesman. Even after purchasing the truck, he reaches out to me to make sure everything is going well with my vehicle. I would recommend contacting Darrell if you are interested in purchasing a GMC.

jonbb

Nov 28, 2011

Easiest car purchase I've ever made. I would recommend Ewing to anyone. Ken went above and beyond to help us. I will be back for a future purchase.

tgmcleod

Nov 23, 2011

Randy Harp was attentive at every step of the process and made buying a car easy. He was courteous, knowledgable, and efficient. He returns calls immediately even the accidental "pocket" made calls. I plan to buy my next car early next year from Ewing Buick. Randy and his team have earned my future business.

Mckinneycarbuyer

Nov 19, 2011

I purchased a new 2011 Buick Lacrosse from Ewing. I worked mainly with Robert Turlington but also worked with Suzanne Koerwer on one visit when Robert was out of the office. I had been doing research and looking for about 6 months before my purchase. When I narrowed down my selection to a Lacrosse I emailed five area dealers requesting a quote. Ewing Buick was the first to respond. I set up an appointment to speak with Robert Turlington. I had been very specific about what I was looking for in my email to the five dealers. I knew from looking on Ewing's website that they did not have the car with the equipment I desired in stock. With the 2011 out of production, I knew I could not order it from the factory. I did know that two existed in the area in other dealers stock. One was a demo. Robert showed me what they had in stock. When I told him I really wanted a car with different options and color then what Ewing had in stock he suggested we go back to his office to see if he could locate one in the area. He found one at a dealership about 30 miles away and stated that it was a dealership that was easy to work with on doing dealer transfers. I told him that was the type of vehicle I was looking to purchase. I told him I wanted some time to think it over and there was no pressure from Robert to sign an agreement to purchase the car that day. I waited until the next afternoon to return to say I wanted to purchase the car. Robert was courteous, friendly and pleasant to work with during the entire process. Suzanne was easy and friendly to work with when I dropped by without an appointment to initiate the dealer transfer process. Suzanne called Robert, who was out delivering a vehicle to another of his customers, to ask if it was OK for her to assist me. Robert and Suzanne (along with another salesman named Randy) seem to work well with each other and help each other out to ensure customers are helped without having to make a return trip to the dealership.Ewing did the dealer transfer and had the car on their lot the next afternoon.The car did not have tinted windows, which was one of the items I wanted. Ewing had the tinting done before I took ownership of the vehicle.There was no heavy pressure during the financing process to purchase anything like extended warranties or such. Robert took time to explain the features of the Lacrosse to me. He also setup my Bluetooth phone connection with my cell phone. Suzanne even helped with removing the fingerprints from the window tinting process. There seems to be a very cooperative spirit within the sales group at Ewing Buick rather than a cut-throat attitude that seems to prevail at most dealerships amongst the sales staff. A nice added bonus is the Ewing Edge-added service agreements for free oil changes, car washes, and service assistance for the next THREE years.Overall, I would rate my experience at Ewing Buick as being very satisfying and recommend others to do business with Robert Turlington and Ewing Buick as well.

SondraCassady

Nov 17, 2011

Randy Harp was very patient with my husband and I buying my first brand new 2011 GMC Acadia SLT. He explained all of the details on the pricing and rebates once, twice...oh maybe three times or more. Best customer service I have ever recieved when buying a vehicle. We were treated like family. Thank you for the great car buying experience. I am 110% satisfied with my Acadia, the price and the financing!Sondra Cassady

dhart75024

Nov 15, 2011

Michael was an absolute pleasure to deal with. He was very professional and low pressure. I was fairly certain of what i wanted and he was very considerate of my time. Follow-up has been great. I would definitely recommend Michael and the rest of the staff at Ewing for anyone in search of a car or truck.

michaeljbrown78

Nov 1, 2011

I have purchased from this dealership 3 times and have been extremely pleased each time. I shopped online ahead of time and knew exactly what car and features I wanted. They had the exact car I wanted on the lot. Everyone there was very pleasant to work with and we were in and out quickly. The salesperson spent as much time as I wanted explaining all of the features after the purchase was made and I didn't feel rushed. I will definitely shop there again when the time comes to get a new car.

marciorv

Oct 30, 2011

Jacklyn was awesome. Very kind, professional, and patient to explain everything to me since I arrived at this dealer.She was always worried to see If I had any doubt and could clarify all my concerns and I am very happy with my new car.

davidmc

Oct 28, 2011

Truck is in Allen, TX and I am in New Braunfels. Scott handled everything with professionalism, care on consideration over the phone with me. Great job!

Dan Dancer

Oct 25, 2011

I have used Ewing for my last three purchases, because I feel as if I am family both when I arrive at the dealership and when I drive off with a new vehicle. I feel as if I am always welcome there, even if I don't buy. Randy is a great asset to Ewing and he uses great professionalism when dealing with the customers.

cheryltu

Oct 13, 2011

My husband and I traveled from Northeast Texas to Plano because I found the exact car I wanted online and it was located at Ewing Buick GMC. It was the best thing we ever did! We have never had such a wonderful experience buying a new car! From the moment we stepped out of our car we were greeted by friendly staff members who came up to us and introduced themselves. We had made an appointment with Darrell Dinzy to test drive the 2011 Enclave. We felt right at home immediately. I have to say that was the first time I've ever felt at ease buying a new vehicle. Darrell was just wonderful! He was very informative, kind, personable, and professional, but not pushy at all! He answered all our questions and concerns with care. When it came time to talk finance, Lawrence was just great! He explained all our options very clearly and took great care of us! Darrell and Lawrence provided us with a very enjoyable experience and they definitely sold us not only a wonderful vehicle, but they sold us on Ewing Buick GMC! Darrell followed up with us by email and gave us a call to see how we are doing and if we are enjoying the car. He offered to be there for us if we ever need anything or have any questions. We feel like we have a new friend and are very happy about that!We are so impressed with this dealership! They really take care of their customers by going "over and beyond" with their service! We are telling everyone about them and sending them to see Darrell! And by the way...we love,love,love the Enclave! Thanks Darrell, and thanks to Ewing Buick GMC!

cloetyme

Sep 14, 2011

To start - I had wanted a Yukon/Tahoe for many years now and was fortunate to not be in the position of needing a new vehicle. I have spent many hours looking at Yukon vs. Tahoes, details, options, prices, reviews, etc. I went into this experience knowing exactly what I wanted. We initially went to another GMC dealership 6 months before coming to Ewing but was completely put off by the pushy sale antics of the other dealership and walked away. We finally came to Ewing after using the GMC online tool to build my ideal Yukon and finding a close match at Ewing. Upon arriving at Ewing I found that the Yukon in question was a demo - not a bad thing, but not for me. Kevin took us on a test drive and searched the area inventory, but we didn't find anything that matched what I was looking for. Kevin knew upfront that I was specific in what I did and did not want in my vehicle, that I had done my research and he never tried to sell us on anything that wasn't right for us. After realizing that the vehicle I was looking for didn't exist, Kevin and the sales manager asked if we had thought of building our own vehicle - selecting everything we wanted without including the features for which we had no desire. Eureka! We took all of the details home - a variable checklist to use to design my perfect Yukon - to think about and make sure we were making the right decision. The next day, we were back with Kevin, ordering my perfect Yukon - no pushy tactics, pressure, nothing. Less than 3 weeks later (we were told it could take up to 12 weeks) we got the call that my Yukon was in and ready to be picked up. We easily worked out a fair deal on our trade, good financing terms, and since we were Credit Union members we received discounts without any tough negotiating. It ranked up there with the best car buying experiences we have ever had. The best part was getting exactly what I wanted - without having to pay for what we would never use - and Kevin was the perfect person to help us!

lbenavides08

Sep 11, 2011

I had the best experience at Ewing and would recommend this dealership for anyone buying a GMC Buick etc. I will be lifetime member with this dealership. They received an A++++++! Ask for Suzanne Koerwer, she is very friendly and knowledgeable. I got the best price and customer service!

VICKIDG

Aug 26, 2011

I AM A PREVIOUS LEXUS OWNER FOR THE LAST 15 YEARS. WE LOVE THE LEXUS AND THE SALES DEPARTMENT BUT MOST IMPORTANTLY WE LOVE THEIR SERVICE DEPARTMENT. YOU GET A LOAN CAR EACH TIME YOU DROP YOUR VEHICLE, A FABULOUS WAITING ROOM IF YOU CHOOSE TO STAY AND WAIT FOR YOUR SERVICE, VERY PROFESSIONAL AND CUSTOMER FRIENDLY, FOLLOW UP WITH YOU THROUGH OUT THE DAY TO UPDATE YOUR SERVICE OR ANY INFORMATION ON YOUR VEHICLE THAT YOU MIGHT NEED TO KNOW. WHEN WE FIRST THOUGHT OF BUYING AN NEW GMC DENALI XL -- MY HUSBANDS FIRST RESPONSE WAS......ARE YOU WILLING TO GIVE UP THE SERVICE YOU ARE USED TO......I GAVE IT A THOUGHT AND JUST DECIDED TO GO SEE HOW MUCH I LOVED THE VEHICLE AND THE PRICE THAT I WAS INTERESTED IN AND THEN MAKE THAT CALL. I WAS GREETED BY 3 FRIENDLY MEN AT THE SAME TIME -- ONE OF THEM SPOKE ABOVE THE REST AND IMMEDIATELY ANSWERED MY QUESTION I HAD AND HE IMMEDIATELY TOOK ME UNDER HIS WING TO FIND OUT WHAT I WAS INTERESTED IN LOOKING AT. WE THEN WALKED INTO HIS OFFICE AND CAUGHT UP A LITTLE BIT TO FIND OUT MORE INFO ON WHAT EXACTLY I WAS IN THE MARKET FOR AND WITH ALL THAT BEING SAID I WAS REALLY INTERESTED IN THE 5X7 CARD THAT WAS HANDED TO ME -- THE EWING EDGE!! WELL.....MY ANWSER TO ME MAKING A DEAL FOR SURE ON TOP OF AN AWESOME VEHICLE AND GREAT PRICE !! OH AND BY THE WAY -- MY GUY'S NAME IS TONY THOMAS! HE WAS VERY PROFESSIONAL AND DID EVERYTHING TO EARN MY BUSINESS! ANDRE MOORE THE GM WAS ALSO AMAZING -- HE INTRODUCED ME TO THE NEW LOCKING SYSTEM -- 2WHEEL DRIVE VS ALL WHEEL DRIVE. IT WAS GREAT TO SEE AHEAD MANAGER GET INVOLVED HANDS ON WITH HIS CUSTOMERS! VERY PROFESSIONAL -- VERY ALL ABOUT THE CUSTOMER! TRYING TO SAVE THE CUSTOMER MONEY!! I LIKE IT BEING A BUSINESS OWNER !! WE THEN CAME TO A DEAL VERY EASILY AND I WAS IN MY NEW VEHICLE! IN NO TIME! I WAS HAPPY ABOUT THE FRANK PRICING...NO GAMES...JUST DEALS!! I HIGHLY RECOMMEND THIS DEALERSHIP AS WELL AS TONY THOMAS AND ANDRE MOORE! VICKI GILBERTKEEP UP THE GREAT WORK!

Jack Davis

Aug 25, 2011

Alex Thomas was a new salesman with a lot of enthusiasm for his job . He answered all my questions and if he was not sure of the correct answer he would ask a veteran salesman for help . He did not pressure me at all .I special ordered a Yukon and he kept me informed of the production status . The entire staff was quite knowledgeable and pleasant to deal . I was pleased with the Yukon and the price as my rating indicates .

SEndsley

Aug 25, 2011

Susan and Tony both were genuinely friendly, extremely helpful in answering all my questions, and addressed all needs during the entire transaction. The entire sales negotiation was low pressure, final price agreement was fair, and even the Financing Process (final transaction) exceeded my expectations and previous experience. From first contact ( a friendly HELLO and firm handshake) to drive away in my new truck....START to FINISH was completed in an unexpected short period of time. Since then, I've had numerous follow-up calls from both Susan and Tony, to insure that I was completely satisfied, and that all was well with my new truck. Heck, today I even received a personal THANK YOU note handwritten by both !!! I've never been treated this well by any sales Rep at any Dealership !!! It feels GREAT knowing someone REALLY appreciates my business , are willing to SHOW me (as well as TELL me).....and really understand the meaning of CUSTOMER SATISFACTION !!!! If any friends or family members need a new vehicle, I'll be the first to recommend that they see Susan or Tony at EWING first !!!

Jill Alcantara

Aug 21, 2011

Every body has a great attitude, if they love their jobs it must be good for the customer experience too. Tony Thomas is is great guy, he followed through on every thing and truly earned my business. We even had a great time with the other salesmen. My car is beautiful. supportatdealerrater.com"Now, as to this survey... How dare you tell me, AFTER I took the time to answer it, that it must be more than 25 words! I have answered exactly as I chose, in exactly as many words as I chose. My answer says what I wanted it to say...Period!"If your review does not answer "Why" you have given the rating you have, it will not be accepted." How about this? If I do not recieve a 25 word apology within 7 days I am going to sent this arrogant, moronic survey directly to GM. Do you imagine that I owe YOU something? Do I care if you accept?Now I have gotten to the bottom of this and I must be validated by you? You must have my email address? I owe you Nothing. You can be absolutely certain that I will watch for this to be posted after you have approved my answer. Jill Alcantara

mooch

Aug 16, 2011

I just purchased a certified preowned Acadia and my sales experience was outstanding. Why was it outstanding? I purchased a quality car for a fair price and Tony and Kevin made my negoiations fun, not painful like most car purchases. Once I decided to purchase the vehicle they made sure the things I wanted touched up were taken care of and the finacing was a breeze. Both salesmen were fun to work with! I would recommend my salesmen to friends and family. I know I will continue to receive personal service while I own my vehicle.

blicejo

Aug 8, 2011

I was treated very professionally and respectfully by everyone in the dealership. Price was fair and we were very satisfied by the length of time to complete the transaction.

rhgoldsmith

Jul 22, 2011

I had THE BEST car-buying experience I have ever had at Ewing Buick in Plano. This is our sixth new vehicle and have never been treated this well and it was all due to Suzanne Koerwer at Ewing. I had been working with another dealership near I-35E for almost ten days trying to locate the vehicle that I thought best fit my needs. After all the gamesmanship, I became frustrated with this dealership and sought a fresh perspective in buying a new vehicle. What a huge difference between the two dealerships. What tells the story best about Ewing is they gave me more than what I had even asked for: a better price, a better equipped and an immediate available vehicle, and their value-added service put the deal over-the-top for us. Suzanne didn't play games with pricing and gave me their best price from the start, unlike many other dealerships. Their value-added service agreements on free oil changes, car washes, and service assistance for the next THREE years pulled the deal away from all the other business'. The greatest compliment I can say about Ewing is it was like doing business that helped me as much as it helped them. When I go into the dealership, it's like working with a trusted friend and not an adversary. Anyone can buy a car, but I feel we bought into a professional relationship.We were very impressed with: Suzanne K. and Randy Knight at Ewing in Plano. Do yourself a favor and see them if you want to have a great personal buying experience.

Charlesbrigham

Jul 22, 2011

The service we received at Ewing Buick G M C was outstanding.TheSales Consultant Mr.Lawrence Barnes,had a great personality,veryattentive and concerned about helping us to purchase the automobileof our choice. I would recommend Ewing Buick to a friend, because Ireceived very professional service.The Burns/Pastor. Brigham Thank You

yankee45

Jul 19, 2011

We looked at two different Buick models and shopped at three different dealerships before selecting Ewing. We choose Ewing because of the quality service given in their Vehicle servicing center and helpfulness given by Robert in comparing the benefits between our vehicle chooses. Robert is very easy to deal with and helpful in locating a vehicle with all our preferred options.

ktmarie80

Jul 8, 2011

My husband and I had such a great experience at Ewing that I wrote the email below to his General Manager I wanted to personally email you to express what I wonderful experience my husband and I had while buying a truck at your dealership in June. Robert Turlington was our Sales Consultant and we could not have asked for a better experience. We have purchased cars at several other dealerships in the area and I have never felt the personal touch that we received with Robert. He made the experience of buying a car so quick and painless. The truck that Gary liked did not have leather seats or a bed liner, so we had to bring the truck back into the dealership to have these things added. Robert was there to greet me at the door with the loaner car ready for me to go, so I hardly had to wait anytime at all! He called when he said he would and followed up when the questions that I had. I am in Client Services myself, so I understand how important it is to make an impression on someone, and Robert and your dealership truly made an impression on me! I will certainly recommend your dealership to anyone I know, as I truly understand that great Customer Service will get you repeat customers no matter what you are selling.Thank you for a wonderful buying experience!

whwetzel

Jul 8, 2011

Outstanding service and customer support by Randy Harp and the accounting department.Better idea of available incentives which turned out to be whofully inadequate.As a 24 year military retiree and Viet Nam combat veteran I expected a minimum incentive for my service. My USAA and credit union membership also did not receive incentives.This was not the fault of Mr. Harp who made every effort to accommodate these items.I fault GM for failing to recognize my sacrifices to our country.

Jim Harrison

Jul 6, 2011

Suzanne and Ewing, came recommended by some friends as being a very helpful when purchasing a new car and we found this to be true. Everyone was very friendly and helpful. I had given Suzanne some ideas about what we like and didn't and she was ready when we got to the dealership with a couple of good options. She spent a lot of time during the sale and after we had closed to make sure we had all our questions answered and were satisfied. Although I haven't had to work with the service department yet, base on Suzanne's comments she will be there to help me have a great experience there also. I highly recommend doing business with Ewing.

ozymus

Jul 5, 2011

We were very pleased by the way we were treated. Everyone was friendly and happy to help. What a nice bunch to work with. Our last experience was a long ordeal quite the opposite of this car purchase.

Buzybee2

Jun 30, 2011

Kevin was kind, considerate, patient and professional. He took the pain out of car buying. He took the time to explain the many features of the car and how they worked. He even called me after the purchase of the car to see if I had any questions or concerns. I really appreciated that call, I had so many questions. I drove back to the dealership and Kevin explained the many features that was available on my car and how to use them. He encouraged me to call anytime I had questions or concerns and they would be addressed. He said that I am part of the Ewing Buick family and I truly did feel like part of the family that day.

Shannon021473

Jun 28, 2011

Suzanne was great to work with. She was helpful not only during the sales process, but has also been helpful since then. She is always there to answer any question I have, and goes out of her way to make sure that I am still satisfied with my purchase. I will purchase from her again.

craigsthorn

Jun 26, 2011

Great & easy car buying experience. Randy Harp helped me to find just the right car & he found all the rebates that I could qualify for from GM. Very easy to deal with & get to know. He thoroughly explained all the features on the car. I wouldn't hesitate to recommend this dealer to anyone if you're in the market for a Buick.

kknewitz

Jun 25, 2011

I had a very special circumstance but they were able to get the deal done and i am very pleased with the purchase. i have not brought the vehicle in for service yet but i'm confident they will take good care of me.

EDMcpherson

Jun 24, 2011

I was not impressed with the first visit I had a Ewing. I decided to return to try it again and I am thankful that I did. Wilson was very professional, non-pushy, and helpful in every way possible. I highly recommend Ewing!!!!

r151996

Jun 24, 2011

I was looking to trade in an old vehicle for a new one, and this dealership made the process as painless as it could be.

bobzoebob

Jun 22, 2011

Excellent service. Very friendly. Work was done as promised and on time.Very trustful. Only does the work that is needed. Can depend on reliability.

Badbymyself

Jun 22, 2011

Kevin St. Louis is an exceptional salesman as he provided me with awesome customer service. He is customer driven and easy to talk to. When I bought my new GMC Terrain, I went to approximately 10 different dealerships that day and each dealership made me feel like I was getting taken advantage of. My last dealership of the day was Ewing GMC/Buick and from the time that I put my car in park I was greeted by Kevin St. Louis with a smile and an extended hand. I am a tough woman and made him work for my money but he never let me down through the entire process. I let him know from the moment I arrived that I was looking for a deal that I couldn't say no too and that is exactly what I got, I purchased my GMC Terrain that day. I even received phone calls from him after I purchased my car asking if I was completely satisfied and if I needed anything. I feel as though Ewing cares about there customers and having Kevin St. Louis as a salesman has made the dealership go from awesome to superb. No complaints from me! I am referring everyone I know to Ewing and I don't do that for many places. Keep up the good work and exceptional service!

tomlsu

Jun 21, 2011

We had an outstanding experience with buying a car at Ewing GMC. Robert Turlington was very patient with our many questions and extremely helpful in our car buying questions. Andre the sales manager was also very helpful. It was truly a painless, enjoyable buying experience.

lross76

Jun 13, 2011

This was my first pleasant car buying experience. I have had many terrible experiences with other car dealerships and was surprised how I felt no pressure to buy here. There were no hassles and the staff was friendly, helpful, knowledgeable and genuine. The car was exactly what I wanted and Ewing offers some great customer perks when you purchase your car from them. I would definitely recommend this dealership to anyone looking to purchase a new or used vehicle.

bmt

Jun 10, 2011

It started with their smiles... Suzanne Koerwer-New/PreOwned, Mario Perez-Sales Mgr and Brian Carpenter-Finance were all so friendly I felt like I was part of their family or we'd known each other for years. Suzanne is absolutely contagious. While getting to know me and showing me trucks she professionally took brief phone calls and met with other guests quickly addressing their needs. Each time the conversation was upbeat and pleasant. This kind of customer care is what we all want, so I decided to buy my truck that day if they had one. I even made the conscious choice to let them find a truck for me should I have to. Of course I wanted a truck to fit my needs & budget and although there was several that I would have bought, Suzanne knew I really wanted to be on the lower end of my budget, so Suzanne asked Mario the sales manager what he might have coming in. Mario greets you with a genuine concern that makes you feel like he's your brother. Our conversation was light regarding my needs & budget. He knows his inventory very well and he described a truck that he had just received that seemed like a very good fit. We laughed about him being able to build it the way I wanted it. Suzanne took me to the truck and it was the perfect truck. We sat down and worked on the budget details with ease in regard to anticipated interest rates and monthly payments based on my credit. Yippee, I was buying a truck!!! How quickly I forget about all the documents that are required to purchase a truck... ugh, yet when you have such a pleasant experience, filling out the paperwork is somewhat exciting. Of course I had done a little homework so I felt good about what to expect from the finance department while I waited. Brian must have gone to the same school of politeness and confrontation as Dirk Nowitzki. We talked about our families, jobs & hobbies. Of course I knew we would get around to the extended warranties, etc. So when he told me what the warranty protects and it was my choice. I asked why you dont press me for it. He said the important thing is that I'm comfortable with my choice and understand what I'm getting for my money. Wow that was a first. But the biggest & best surprise of all was the interest rate was a half point lower than I expected.WooHoo and with a warranty!!

dweight

Jun 10, 2011

Mr. St.Louis was very patient with us. He was able to find a car within our price range. He did a very good job.

Carbon Black Metallic

Jun 5, 2011

I was very pleased with my experience at Ewing GMC. The sales people I dealt with via the internet and in person were very helpful and courteous. Randy Harp was very patient with my wife and I as we dealt with our two children that accompanied us to the dealership. The staff was very fair and did not ever put any added pressure on me. Randy spent time showing us the various controls on the vehicle to assist us with the transition to the new vehicle.From start to finish the process was handled very smoothly and in a professional manner. I also enjoyed working with Brian Carpenter in the finance department and Brian Potts in internet sales. Both gentlemen answered my questions in a direct manner and were very patient, knowledgeable, and were a pleasure to work with. A wonderful experience overall at Ewing GMC.....we may need another vehicle in a couple years, and based on this experience, we will look at Ewing first.

Tom W.

Jun 3, 2011

I was very pleased with my experience at Ewing GMC. My salesperson, Suzanne Koerwer, was very helpful and was a pleasure to work with. She was very fair and did not ever put any pressure on me to buy. Rather, she was there to answer my questions and she helped guide me through the buying process in a very smooth and professional manner. I also very much enjoyed working with Brian Carpenter in the finance department. He was very patient, knowledgeable, and was also a pleasure to work with. A wonderful experience overall at Ewing GMC.

Caren O

Jun 3, 2011

What a great car buying experience. Top notch people. Robert Turlington and Bryan Potts were such professionals, and not your typical car sales people. No pressure or sales gimmicks. We came armed with a lot of information, they presented facts and options, and worked to get us the best deal and the car we really wanted. They didn't try and sell us one they had just to get it off their lot. They were willing to check all of Texas and into Oklahoma to get "Our" car. I can't say enough about the whole buying experience, it was really great, such a pleasure to work with and I would highly recommend them to anyone looking to buy a GMC/Buick in the north Texas area.

ogkush

Jun 3, 2011

The staff was very courteous without being pushy. The salesman Lawrence Barnes bent over backwards to make sure were satisfied, and got the extras on the vehicle I was looking for. I would definitely recommend the dealership and would buy from Ewing again as long as Mr. Barnes is my salesman.

bertbelly

Jun 2, 2011

I would like to commend Lawrence Barnes on his overall product knowledge of not only GM products but also about foreign vehicles too. In this day and age it's extremely hard to find individuals you can trust and Lawrence made sure he took care of my every need and want, which brought me back to Ewing so I could purchase a second vehicle. He has all the right assets that hope will carry him to higher places within the Ewing ladder.

angelahadsell

Jun 2, 2011

This dealership is absolutely first class! The customer service and quality is second to none. Andre, Suzanne, and Lori are wonderful to work with, and are ALWAYS available. In the 12 cars I have had since I was 16 years old, Ewing is the best dealer I've ever dealt with. And my LaCrosse is my favorite car as well!

danflo

May 31, 2011

Kevin was great to work with. He made my car buying experience fun and hassle free. He had extensive knowledge of the Lacross and answered all my questions. Initially we were not ready to purchase a car that day. We had looked at all of the major car companies and test driven at least one car in each. I was debating between a Lacross and another car manufacturer. We went back to Ewing to drive the 4 cl and 6 cl Lacross again. Kevin was very patient with me he even let me drive on the freeway which is something no other dealer let me do. That was important because we were looking for a car that would be comfortable for travel. Kevin asked questions to get the car that was perfect for me including what options were important and what options I did not want. When he told us of the incentives available and therefore the actual price we would pay, it was an offer "we could not refuse". Upon delivery of my car, Kevin went over all the bells and buttons of the car, set me up with OnStar and set up my bluetooth. He introduced me to my own service advisor who will take care of my service needs. This is the second car we have purchased from Ewing. We have found the staff always very accommodating and knowledgeable. Kevin St. Louis is one of their shinning stars.

jamesertimac

May 31, 2011

Sales staff was excellent and worked with us to get the right vehicle at the right price. Might be the first time we enjoyed buying a vehicle. Michael and Brian were great and worked to meet our every need. To be honest I don't think there is anything that could have gone smoother. I will recommend this dealership to everyone.

pbertran

May 30, 2011

First time we bought a GM built car being very fond of japanese manufacturers. Undecided on whether to repeat a japanese or eventually try the new luxury entry Genesis, we decided to settle for a Buick due to the looks and level of equipment. Ewing made the decision-taking process all the much easier with a friendly attitude, no pushing for the sale and trying to satisfy our requirements. We are looking forward to years of quality service

rdiezi

May 28, 2011

Excellent Customer Service by Loir Layman at Ewing GMC in Plano, TX. I would definetely go back. She took care of my vehicle and kept me updated every step of the way. Everything I asked to be fixed was fixed on time and most everything was covered by warranty. Great Job Ewing.

ANGIE40

May 27, 2011

They worked hard to help us find what we wanted and needed. They made us feel like we were the only customer they has and that is hard to find at a dealership. Wonderful friendly people to work with. We will send friends and family and use them again.

Jon Crook

May 26, 2011

Ewings sales team and used car team worked together to get the highest trade in possible for me. They were extremely professional in their efforts everystep of the way. Suzanne and Randy worked with me on-line very well. When it was time to sit down and conclude the deal they went to bat for me and did exactly what they said they would on-line. Suzanne even went an extra mile after we met. Great sales team that I will go back to on my next car buying need!

Danny Burnette

May 24, 2011

Our salesman, Kevin St. Louis made buying a new car a very easy and enjoyable experience. He was very knowledgable about all of the features on the car and explained them very well. We bought a 2011 Buick Enclave and are really enjoying it. When we came back to pick up our new car, Kevin took a long time to help us set up and personalize all of the special features in the car.Danny Burnette

darlisk

May 24, 2011

Bought a GMC Acadia and had good help locating the vehicle that matched what I wanted and working out a price. Good delivery of vehicle. Have worked with Steve Forner in Service for 15 years because of his good service. Had a followup with him for installation of tvs in back of seats after delivery.

Mba324

May 23, 2011

Extremely helpful, very competitive pricing - highly recommended.We worked with Kevin StLouis and could not have had a better experience.Kevin met all of our needs, they had exactly what we were looking for and beat any price that we had been quoted at other dealerships.I will be buying my next car from Kevin StLouis at Ewing GMC.

derrell powell

May 22, 2011

My husband and I have brought lots of cars in our lifetime. We can truly said that Ewing Buick of Plano is at the top of our dealership list. When we meet our saleperson, Kenneth Foster, he was great. Kenneth is warm, friendly and very easy to work with. We are rating Ewing Buick and Kenneth Foster #1 in our book!!Derrell and Janice Powell

dwkincer

May 20, 2011

This is the third car we have purchased from Suzanne and Brian. They are a great team with suzanne making sure that I am comfortable with the right car for me. She also goes over every knob and button to make sure that I understand how they work and with buying a Buick Lacrosse that was alot of buttons. Brian gets us the best deal on financing and the whole transaction was painless. We will always buy our cars here.David Kincer

1951manday

May 20, 2011

From the front desk to purchasing our car it was a wonderful experience. Sales Manager made a point of talking to us and thanking us for our business. Darrell has followed up with us to make sure we are happy and has offered any service we need with our new vechicle. Would highly recommend this dealership.

joe

May 19, 2011

This rating is given because of the great experience my wife and I enjoyed from the very moment we pulled up to this dealer show room door. As we were parking our vehicle, a sales professional came to greet us. Gary Parr quickly introduced himself and welcomed us to the Ewing family of fine cars. We were very impressed. At this very moment, being that it was our first visit, we had no intention to buying a new car. We only wanted some information on th Buick Lacrosse. Gary very nicely answered the few questions we had. He wanted us to at least see the inside of the Lacrosse and as we did that, Gary began to give a clear explanation of the features that this particular Lacrosse had. That began a great dialog. All in all we were very pleased in the manner we were greeted and we were very impressed with the professionalism we experienced with everyone we came in contact with.That afternoon I drove home with the new beautiful Lacrosse to present to my wife. We ended up trading our 2007 CTS to purchase the Buick Lacrosse!Our sincere thanks to Gary and to the entire Ewing Buick family!Joe Musco

Mike LaRose

May 19, 2011

The LaCrosse is the second car in less than two years the Randy has helped us with. Randy has consistently provided great service, both before and after the sale. I have recommended Randy to countless friends who have indicated that they wrer looking for a.car.If everyone at Ewing worked at pleasing the customer like Randy, growth of your entire business is inevidible. Thanks for then continuous follow up and good luck with future growth, both personal and as a company.Mike LaRose

kbussell

May 19, 2011

My experience with Ewing Buick was absolutely wonderful!! Everyone from the dealership manager, Andre, to the sales staff, new car manager, finance staff and the service technician were so very friendly, welcoming and an abolute joy to work with! My sales representative, Kevin St. Louis, continually went above and beyond to make sure that every aspect of buying my new Lacrosse was fun and completely painless :-) He deserves an extra "pat on the back" and commendations for his wonderful people skills and warm, friendly disposition! Also, his excellent knowledge of the vehicle!If there was a rating level above 5, I certainly would have assigned it to Ewing Buick in Plano, TX !!

jrosbury37

May 18, 2011

I had just come from the Lincoln Dealer when I stopped in at Buick to see Randy Harp. The rep at Lincoln was knowledgeable but somewhat arrogant. I found Randy to be very pleasant and relaxed. He explained everything and we did a test drive. I liked the car and we came to a reasonable price. I like Buick. My first car was a 1939 Buick Special in high school in 1954, solid black like a gangster car. We had great fun with it. Great car. I own a 2009 Buick Enclave and we like it very much. I bought the same color LaCrosse as our Enclave and now have a matched set. I don't like pushy or arrogant sales people. Randy Harp is none of those. He was just the right person to sell me a car. Great personality, and excellent salesman. Randy was very helpful and as he promised, he remains helpful. I feel that I can count on him. I live near McKinney where there is a Buick dealer but I am glad that I bought my car from Randy and Ewing. I am more that willing to make the drive to get service for folks I can count on.John L. Rosbury

dgragg4619

May 18, 2011

This dealership has everything I look for in a quality car buyer / owner experience. Working with Suzanne Koerwer was great. All of my questions were answered in an honest and straight-forward manner. I would readily recommend this dealership to my family and friends.

albertku

May 18, 2011

Darrell made this sales experience personal (in a positive manner). He took interest and caring of our personal matter; followed-up without being pushy. At the end, I felt I received a very fair price without the need to shop further. Darrell ultimately made the difference in closing this transaction.

GILLETTE

May 17, 2011

I was on my way to the Jaguar dealership just further down the road, but I turned into Ewing Buick, because I saw this car and just knew this could not be a BUICK and it turned out to be the BUICK LACROSSE. My uncle always told us, if we ever buy a car make sure it was a BUICK, because he had a 50 something BUICK ROADMASTER (A TANK) and this care could run, was dependable, and road pretty good for a big car, to me. And I wanted a place that had some African American Salesmen and when I drove up to Ewing Buick, yes here come the brothers "CAN WE HELP YOU SIR" and I was going to the Jaquar Dealer. Darrell was the man, explained everything to me, about the car and being 62 years old, I was afraid I would not be able to even open the door on the car. He was patient with me, explained every thing about the car, the test drive was "HEAVENLY" THANK GOD FOR EWING BUICK, AND DARRELL AND THE MANAGER OVER SALES. I AM TREATED LIKE ROYALTY, WHEN I GO BACK, FOR CHECKUPS OR IF I HAVE A QUESTION FOR DARRELL, IT DOES NOT MATTER, THEY MAKE SURE I AM TAKEN CARE OF. THANKS GOD FOR EWING BUICK AND THE ENTIRE SALES STAFF.

cooperdd

May 17, 2011

Suzanne Koerwer is a pleasure to work with. She was not the pushy swarming sales person which for me, is a complete turn off. She is prompt to follow up and is very knowledgeable of the product. Again, she is a pleasure to work with. I will certainly recommend Suzanne to anyone looking to purchase a Buick/GMC vehicle.

lrizvan

May 17, 2011

Randy was very pleasant to work with. He listened to my needs and wants, and didn't just try to get me into a car they had on the lot and were wanting to sell. He researched the exact vehicle I was looking for and made sure I got exactly the vehicle I was looking interested in. He has followed up with me since my purchase to make sure I am happy with my purchase.

bar34

May 17, 2011

My experience with Ewing was excellent! My sales representative, Suzanne Koerwer was extremely helpful, she was very prompt to answer any and all questions I had and it was a very pleasureable experience dealing with her and Ewing. I would definitely recommend her and Ewing to anyone interested in a vehicle at this location.

sps4970

May 17, 2011

They were very helpful. When my initial car purchase fell through, (because of hail damage to the vehicle in transit to the dealership) I was very disappointed. Suzanne and the Ewing team worked diligently to get another vehicle ordered as quickly as possible, and I actually got the new year model very early in it's release. This was a long distance purchase for me (living in Tulsa) and Suzanne made sure everything was taken care of to make my purchase as smooth as possible

zerox

May 17, 2011

I get such great customer service at this dealership in Plano that I drive in from Houston to get my car serviced!!!! I had to move to Houston last year for a job transfer. I went to a few dealerships in Houston and the customer service was lacking in more ways than one. Keep up the great work!

aharper0117

May 17, 2011

I had a wonderful experience with Suzanne. She is so outgoing and made me feel so comfortable through the purchase process of my new GMC Terrain. She makes herself readily available to assist you with anything and everything. I appreciate her sales mentality and dedication to the customer. Great job Suzanne!!

venkathg

May 17, 2011

The sales and customer service was were friendly and courteous. Once I informed the options I am looking for, Darrell showed few cars and with best pricing available. The staff is more than accommodating and professional and treated me and my family with respect. Darrell & Mike were patient and neither rushed us or pressured us to make a decision. I have no doubt that I bought my first GM vehicle from the right dealership and made me a lifelong customer at the Ewing dealership.

dorough

May 17, 2011

Suzanne was very helpful in all our relationships with Ewing Buick, both duringand after phases of the new car purchase. If Ewing Buick had more sales personslike her this survey would not be necessary. When we come back for our next purchase,which we will, we will be very disappointed if she is not available.

valerieb

May 17, 2011

I moved back to TX from out of the country, and had called Suzanne based on a reference from a friend. I told her the details of what I was looking for, and she was able to find it right when I arrived back in the US. Customer Service is her speciality! She's written to me several times to make sure I was making use of all the features in the vehicle which I appreciated because a lot of it was new to me. It was a great experience, and I'll definitely purchase my next vehicle here too!

bphillips

May 17, 2011

I have been trading with GMC for over 15 years. Steve Fortner has been one of the reasons I have stayed with Ewing because of his excellent service. I don't trust to many people when it comes to service. If Steve calls and has a concern about something that needs to be done, I know it is legit. That is what people look for in a dealership, someone they can truly trust. In working with Barry Wallace he is always concerned if I am being taken care of and continues to have my respect along with Steves. When purchasing my last vehicle from Suzanne Koerwer, she really made the experience a pleasure and this was my first time working with Suzanne.Overall Ewing has been my best experience in car dealerships. Great People!

craigdyer

May 17, 2011

Suzanne was very helpful and got us the price we were wanting right away without a lot of time wasted. Ewing took the time to teach us how to use all equipment on board as well. We have purchased two Mercedes from Ewing and now a truck and would probably only look to Ewing for all new cars and hope that Suzzane is still there when we return.

dlfordjr

May 17, 2011

My wife and I have purchased several cars between us over the years. Hands down, this was the most enjoyable new ca purchase experience that we have had -- ever. Randy was very patient with us and took the time to fully understand what we were looking for in a new vehicle and also to explain what options were available that met our specifications. We also explained that we were considering two other makes of vehicles besides the Buick LaCrose, namely, the Hyundai Genesis and Lincoln MKZ. He encourages us to explore the other vehicles and even gave us a contact at a Hyundai dealership for us to visit. I understand now that he was not worried about the competition because the Buick LaCrose would sell itself and ultimately end up being our choice. He was right. There were no hard sell tactics and he worked with us to get us the bottom-line price we felt we wanted to pay. It was a win-win situation all around. We also were impressed with the GM with whom we also spoke during our negotiations. Again, it was a very pleasant sales experience. Because our vehicle is so new, we have not had an occasion to bring the car in for service wo we did not rate those questions.

jjcrook

May 16, 2011

Great Experience, no hassle, Suzanne was great to work with and very knowledgble, she was up front with price and finance options and worked very hard to meet our time schedule which was compressed. We had the deal done in a little over 2 hours and picked up the car in 4 hours from the time we walked into the dealership.

Father.Morris

May 16, 2011

I am very pleased with the sales and service personnel at Ewing Buick. employees have always treated me with respect. the sales person was easy to work with and knew her vehicles and provided me with the information I needed. she also followed up with me after the deal.The service department has always solved any issues i have had with any vehicle I took to them.

Tammany Stern

May 16, 2011

Ron is always very knowledgable and pricing very competitive.Steve takes care of all the service details. He is very helpful and keeps me updated on all of our 5 GMC vehicles. We will continue to purchase and service our Trucksat Ewing as long as Ron, and Steve are there.

Chief48

May 16, 2011

Over the last ten years, we have purchased SIX vehicles from Ewing and have been Completely Satisfied in every aspect of ownership. From Sales to Service, we have always felt very comfortable when doing business with them. The facility is fresh and clean, which helps put my wife at ease. She has said that the Ewing Dealership doesn't feel dirty like some others we have been to. Four of the six have been hers, one for our Daughter, and one for our Son. Everything has always been "as promised" too, which is extra important when it comes to service. The vehicles are ready when they say, fixed right, and returned clean. It's nice to have this type of relationship with a car dealership!

rduwe

May 16, 2011

The exemplary customer service, courteous employees and fair pricing have made me a lifelong customer at the Ewing dealership. The staff is more than accommodating and professional and has always treated me as a valued asset rather than a short term profit resource. They seem to understand that the customer relationship needs to be maintained over the long haul and they must have it right because they have been in business for more than 70 years. I couldn't recommend them any higher to a potential customer. I am extremely satisfied as a loyal customer for more than 20 years.

Banowetz

May 16, 2011

The people at Ewing were really friendly. The greeted me when I walked in the door and treated me with respect the entire time I was there buying a new car. I would highly recommend them to anyone who is looking to buy a new or used car. They are great!!

macinnismarty

May 16, 2011

The dealership treated me and my family with respect. It was a great buying experience - couldn't have gone any better. The staff was patient and easygoing while we worked through the deal. The salesman knew the vehicle inside out and was up of all of its features.

jaztinker

May 15, 2011

Wow! Lori is top notch. I felt like a valued customer from the moment I drove in until the time I picked up and left with my car. She was knowledgeable and answered my questions and addressed all my issues. In addition she recommended service work to improve my gas milease and it worked! I love my enclave - the service I received when i took it in for a oil change was impeccable. Lori's attitude and love for her job was apparent. The price that I paid for the oil change was competitive with any oil change shop and what I received by going to the Ewing dealership was exponentially more than what I would have received at a low price oil change shop. The work doe on my car was timely and Lori communicated with me throughout the process. My next oil change will be at Ewing Buick and any service work I have will go through Lori. Thank you for souch a positive experience!

myomen

May 13, 2011

Lori Layman is fantastic and extremely professional. My experience with Ewing is "Easy to Choose and Easy to do business with!" I feel as if Ewing really digs deep to find out what you expect from them and what they can truly do to make your experience a truly remarkable one.

romberger

May 10, 2011

I have purchased several vehicles from Ewing and have always been treated wonderfully. The service dept (Brad Anker) has always been my service writer & has always given me the feeling that he has my best interest in mind. I have nothing to say but thanks to him for always taking excellant care of me. The few equipment problems I have experienced with my 08 Buick Enclave have always been handled to perfection. I highly reccommend this dealership & especially Brad Anker for his great customer service. Jim Romberger, (a satisfied owner)

Buck4544

May 8, 2011

I have been a customer for five years now and have never had a problem and have always been treated like I was a valuable customer. As a matter of fact, because of my experience at Ewing and with Scott Lyons, the next car I buy will be one that he can service. Scott provides timely and excellent service and should be nominated for a customer service award if you have one.Ewing Rocks!

mitnella55

May 7, 2011

I do not like the car buying experience and both Robert and Randy made it seamless and a pleasant experience. They were candid, clear and concise and made me feel comfortable...knew the product, knew what I wanted and helped me get there! They explained all options I had but didn't use high pressure tactics.Great job!

rjrat23

May 1, 2011

Randy Harp was our sales associate. He was wonderful. Very informative without being pushy. He explained all of the features in as much detail as we wanted without overloading us with sales tactics. Brian Carpenter handled F&I and recommended what we needed instead of trying to push all of the products. He did a great job of balancing informing us of all the options without shoving things in our face. The overall experience was great. This is the second vehicle I have purchased from Ewing and will be back for our next car. I would be glad to work with both Randy and Brian again.

pradovp

Apr 19, 2011

The overall five rating is well deserved at the Ewing dealership. This is our second time purchasing a vehicle from Ewing and both experiences have been OUTSTANDING. The environment is very friendly, no pressure to buy and everyone goes out of their way to ensure you are comfortable and knowledgeable of the vehicles you are interested in purchasing.I would like to call out Randy Harp for going beyond working with Kenn to find every incentive available for our car/truck purchase. It is not often that you will find two Sales people work together like Randy and Kenn. Randy stayed late the first night to pull all dealer incentives available and engaged with us again the next day when we closed the deal. Randy spent a good amount of time working with my wife to show her all the features in her new car. Randy did not have to do this since it was not his sale and was being pulled away from the sales floor that directly influences his bottom line.Overall, I would not hesitate to recommend Ewing or specifically Kenneth Foster or Randy Harp as go to people in the Car sales business.Regards,Regards,Vince Prado

dalli

Mar 27, 2010

Would NEVER - EVER recommend this dealership. The saleswoman was rude, the receptionist was playing videogames on her cell phone when I entered the facility.The other sales staff were all busy, even though no one else was in the dealership.The sales manager told me that as a buyer that I think that I have some sort of entitlement and that I don't. That was quite enough for me.Strange, bizarre, rude and horrific experience.

nitram

Jul 19, 2005

The air conditioner went out on my car. I was going out of town, so I left the car at Ewing Service and was told the repair would take one day. Five days later when I returned and picked up the car - the air conditioner did not work! I returned the car and had to wait an additional 12 days for the car, had to get myself to a car rental place to rent a car (they refused to drive me) and was told when I got there that the car rental place would have picked me up. Guess what's broken again... right, the air conditioner. I sure do NOT want to go back there but cannot get to any other dealership. (The car is still under warranty).

johnfox

Nov 15, 2004

I brought the 2001 Grand am in for a starting problem. they decided that the PCM (computer module) was suspect and recommended replacement. We agreed and the repair was done to the tune of 520$. The problem re-surfaced within 24 hours and when we called were advised that the part was no longer there and we would have to pay for the module. <br><br>We took it to a local mechanic that found the problem within 30 minutes. It was the ignition swith module that was damaged and this cost us 350$ to fix. The problem is resolved but it cost 520$ and a trip to a local mechanic to identify the real problem. <br><br>They were very polite as they explained there was nothing that they could do to compensate me for the part they replaced that wasn't broken. I am very dissatisfied with the level of service and their response to the situation.