Used Cars for Sale at Family Kia in St Augustine, FL

Tracy-Lee Massey

May 19, 2016

After searching for months and getting nothing but high interest rates and high monthly payments, Karen and Nate ensured that I got a car. Karen went above and beyond to work with me and my budget while Nate worked tirelessly to make things a reality. I am sincerely grateful for such an opportunity to own a 2016 vehicle with such low monthly payments.

suziq4444

May 18, 2016

Debbie Stearley is terrific!!! She helped me purchase my beautiful Inferno Red 2016 Soul. I was on the fence about trading my 2013 Optima (that I also bought from Debbie) but she helped me make an informed decision to trade and I couldn't be happier. I was able to not only keep my payment where I needed it to be but also drive off with a brand new car!! There was no pressure just lots of footwork by Debbie working with the finance department to get me the best deal possible. I am already a loyal Family Kia customer (this is my 3rd car purchase) and I have recommended Family Kia and Debbie to all my friends and family and will continue to do so.

FemiCoo

May 5, 2016

Family Kia, more specifically Debbie Stearley and Darwin Grote, made it easy, seamless and even pleasant for me to get a new Kia Forte after my accident. Totaling my old Kia Forte Koup was a traumatic experience. But both Debbie and Darwin helped me get into a new Kia Forte Koup within the week. I will be forever grateful to Family Kia for turning an unfortunate event to a great experience!!

Zohardy821

Apr 20, 2016

My grandma got a car from here and the workers were so nice to her and friendly and gave her great business I was really impressed I would buy a car here for myself

Elvisfan2468

Apr 19, 2016

My experience with this dealership was outstanding easy finance. Friendly staff tank full of gas. Lol. Helped me to set up blue tooth for safe driving while using the phone. Kz

misty

Apr 19, 2016

I really enjoyed the personal, friendly service! Took me back to my hometown and they way you feel when your comfortable with your sales person - like they went to school with you! It really is a FAMILY there. Thanks Everyone!

Great

Apr 18, 2016

I have a Kia Soul from family Kia I got a flat tire and when I called to ask about what can be done the women who answers the phone knew everything to do without a pause. She got me set up and going in less then an hour! She made my stressful morning easy to deal with. Thank you TT.

Rainbow

Apr 15, 2016

My sales person was Karen..... It was a pleasure working with her and we had a lot of laughs...she's a very funny person, love her...I will recommend her to anyone I know...I bought a Sorrento which I absolutely love... Its a smooth ride with lots of room to play...especially since I was in a small Honda before hand.. The sale went smooth and the finance guy Nate explained all the paper work very thorough and answered all my questions... Thank you so much

samantha mccook

Apr 15, 2016

just went and had my car serviced and everybody was so helpful and friendly in there!! Thanks for making my car drive like new again....-Sammie

misfit8228

Apr 15, 2016

Great team ! Awesome service and some Knowledgeable techs....love the automatic car wash.....very down to earth people!! I would definitely recommend this dealership to friends and family

llinda2469

Apr 15, 2016

I received fast friendly service from family kia and would definitley recommend them to others.All my questions were answered and I felt very comfortable in the atmosphere. They even Have a great Place for the grandkids to play while your being helped.-Linda Lawrence

Kammie R Workman

Apr 15, 2016

I had a few questions about how to work some of the components in my vehicle your service was very helpful to me. Thank you very mucj Kammie

Sbaker8606

Apr 15, 2016

I went to family kia and was treated very well. I received fast friendly service as soon as I walked in the door. -Sharla Baker

Stacileigh8

Apr 14, 2016

I love working with this dealership. Scott Wayne and Don were extremely helpful and I never felt pressured to buy. Friendly and knowledgable! They went above and beyond to make sure I was happy. I will def refer friends and family!

susanlip

Apr 13, 2016

Horrible and Dishonest! Watch Wayne when he appraises your car for a Trade-in. What a joke! It took 2 minutes ...didn't look inside...went back in ... got on the computer... checked some book value on some website and said"This is the best I can do. Take it or leave it." The Offer $10,650 on a 2015 Ford Escape SE with 19,000 mile in mint condition with tow package. KBB value $16,200. Wouldn't be soooo bad but Wayne had the personality of a Halibut and was a nasty ego maniac. Stay away. Heard their service dept. was pretty bad too. Doubt if this will even get posted.

lcooper38

Apr 5, 2016

I purchased a used car in December 2015. The experience during the purchase was awesome. I did have some concerns after the purchase but they were all addressed and handled professionally.

elizabeth chadw

Mar 28, 2016

I'm a first time buyer of a new vehicle. I was calling around local dealerships just to kind of get an idea how this process works. Many of my encounters the people that I spoke with were very forward and didn't really listen to a lot of my concerns and questions it just seemed as though they were trying to get me to come down and we're very pushy. I spoke with Miss Thomas today and she was very polite and answered a lot of my questions. I still have a lot to do before I can actually purchase the vehicle but I definitely look forward to the experience.

dealership1

Mar 23, 2016

I'm a very pleased customer at Kia. Tia Thomas is always a pleasure to speak with. I have no complaints about the whole experience.

Kammie

Mar 23, 2016

I talked to Tia on the phone about a problem I was having and she was a great help...

Martin

Mar 1, 2016

Sales and I had a misunderstanding that the General Manager, Scottie Manson resolved to my complete satisfaction. This dealer makes things right when things appear wrong.

rdjcook22

Oct 21, 2015

Had a great experience buying a car with this dealership. Worked with multiple sales reps and they worked as a team to get me in a great car. I would enthusiastically recommend to friends and family.

mary

Aug 6, 2015

first time I ever tried to buy a car on my own, and this dealership made it so simple and stress free. everyone is so nice. My sales manager was the greatest and nicest.

rowena62

Jul 25, 2015

I'm a single mom of an Autistic child. That was enough to want to hold off buying a car for as long as possible. I waited nearly 12 years. My credit isn't great, but I work hard and have a steady job and stable homelife. These folks took all of that into consideration. It was a nice experience. I wasn't pushed into anything. These folks treated us with respect and bent over backwards to accomodate. I have thin credit and an antsy child. Karen went out of her way to put up with all my questions, most of which we took care of in back and forth e-mails during a 2-day period. I just brought home my first newer car, a 2012 Kia Soul in 12 years. I never expected to get this late a model. I had gone in originally for an older, cheaper vehicle. They would have been able to finance that as well, but gave me the choice of a newer model. Thanks to Karen and Nate for answering all my questions, putting up with my impatient son, dealing with my nervous endless chatter and giving us hats for all my family when the deal was done. Even topped off the tank. You are appreciated.

Glenna spencer

Jul 17, 2015

We have bought kias from Debbie Stearley she is the best sales person there would not deal with anyone else she has always done us right and if we ever buy another car it will have to be from her

dado3

Jul 7, 2015

I drove from my home in the Tampa Bay area to work with Debbie on my new car purchase, and it was totally worth the long drive! She worked very hard to get me in the car I wanted for the price I could afford and exceeded my expectations in every way! I spoke to her over the phone and we talked about what I was looking for and by the time I arrived in St. Augustine she had an approved loan and car options for me and I was ready to go in no time. It felt more like meeting friends for lunch than buying a car! Both she and the finance manager, Nathan, were awesome to deal with and really interested in making my buying experience the best possible. I'm looking forward to coming to see Family Kia again when the time comes!

Celeste Wood

Jun 22, 2015

My husband and I were in desperate need of a vehicle. With a poor excuse of a trade in, very little cash, and a credit score that is currently being repaired, Wayne Acosta and his team performed nothing short of magic. Wayne the Wizard, as I now refer to him as, presented me with my dream car, the Sorento, barely used, with affordable monthly payments. He literally took care of me via phone and the first time I stepped foot on his lot, was to sign the paperwork after a test drive. Fastest, easiest, most incredible way I ever experienced buying a car. I already have recommended people to Wayne, who left just as happy as myself, and will continue to recommend Family Kia of Saint Augustine for as long as I can!! My 3 kids will all be driving a Kia bought from Wayne when it's all said and done with this family!

zelscooter

Jun 3, 2015

Karen and Wayne treated us very well. We had a rocky spot that they smoothed out with the utmost in professionalism. I would recommend Karen to whomever wanted to be treated kindly and professionally. Thanks Karen

RachRTR

Feb 11, 2015

I started with Orange Park Kia, where I wasn't taken seriously and was pretty much ignored when I was shopping for a car. I called up Family Kia (because its an hour from me) and spoke with Debbie on the phone, told her what exactly I wanted, if it was worth me driving out there for, and if she could give me what I wanted. She said absolutely. I made the drive and couldn't have left happier. I was treated with respect at all times from everyone in Kia. I didn't feel once like I was "just another person to sell a car to". Debbie was completely honest with me and very kind and patient. I had a auto loan already approved when I went, Darwin found me a better interest rate and a lower payment! It's even the little things, I knew I wanted another Kia, I was trading in my Kia for a new Sorento. They gave me and my son each a Tshirt, coffee mug, and keychain, and let me tell you that made the day for my 4 year old. Last time I bought a New Kia at a different location I didnt even get a keychain! When you spend thousands on a car, even a "thank you keychain" would be appreciated! Haha!! They have a play area for the kids (fabulous distraction) that makes the experience even better when you have little ones. I will be making the drive to Family Kia for my service for my Sorento, because of the people, they are all so kind and amazing!

Throwerjk

Jan 21, 2015

I didn't purchase a vehicle from Family KIA, but Ms. Debbie was an amazing help. She was super sweet and understanding to what a huge decision I was making. I know I was complicated and changed my mind a million times, but that didn't bother Ms. Debbie..... She remained patient and answered all of my questions and concerns. Allowed me to test drive numerous vehicles. I was very pleased with my experience at Family KIA, and refer anyone there! Thanks for making shopping for a car a great experience.

Dwat47

Nov 30, 2014

Purchased a new 2015 Kia Sorento from this dealership a few days ago what a great experience.My salesmen was Jake Hedgepath very attentive and most knowledgeable about my new SorentoI have purchased 3 KIA's from this dealership over the past 5 years and their service and sales staff have been great to work with. I will return for my 4th Kia in a few years.Thank you Family Kia for your professional business service and Merry Christmas to all your staff.

erkthejerk02

Nov 20, 2014

These people are ridiculous. They were too busy and I guess full of themselves in order to try and make a deal and work with my wife and I. The salesman Jake was nice but that was it. I was attempting to trade in a vehicle(negative equity) on two vehicles. I filled out the finace application, found two cars we liked and then sat back and waited, waited and waited. They just kept saying they were trying to get me the best deal possible. I never received a quote, or any numbers. They just kept saying Ryan we will let you know when we get you the best deal. Well after a week of waiting I went to another dealership(Bozard Ford). Within a matter of (4) hours my wife and I drove off in two vehicles paying roughly the same payment for two cars as we paid for the one and are extremely satisfied. Family Kia you all are a laughable joke and I will not be sending anyone I know to you.

John Fraggetta

Nov 19, 2014

I have purchased new Kia cars from Debbie Stearley on multiple occasions. She is always professional, friendly and works hard to me in the car I want. Very pleased.

nsgm

Nov 3, 2014

Pleasant shopping experience - no pressure, friendly and knowledgeable. I Was in need of a another car as mine was too small for a very tall child learning to drive.I looked all over Orlando and Daytona area. I felt high pressured or buying a used vehicle wasnt important enough in most of the dealers. I found Family Kia on line and it was quite different experience- watching them with other customers, as well, they respected our needs, decisions and finances in buying a car. Highly recommend and would buy again. Right now trying to talk a friend of New Smyrna area to visit Family Kia as they decide on a new or used car. Thank you Family Kia for making a sometimes stressful experience a good one.

sandy.davis.31945

Oct 12, 2014

No pressure sales, pleasant salesperson. Very knowledge.Am recommending Kias and this dealership, telling friends how easy it was working with these employees. Will check here for next purchase before going elsewhere.

Michelle Br

Oct 1, 2014

I had a really great experience at this dealership and recommend this team to meet your car buying needs. Sheldon was my salesman and he was very nice and not pushy. The GM was extremely helpful. I would recommend this dealership to anyone looking for a Kia

Jeff and Chris St. Augustine locals

Oct 1, 2014

This wasn't our first purchase at this dealership, its our 3rd. It is our first New Car Purchase, and it was meant to be...after being greeted at the door by Karen, I thought I had met her before, comes to find out that she was my Service Manager at the Toyota dealership years before. She was the best then and now Family Kia is lucky to have her as the best in Sales & Leasing. Once we told her what we were looking for, she found it, we test drove it and we couldn't be happer with the ease of the purchase. This was a great experience, please be sure to stop in and ask for Karen Moreira...

Andrew Ricks

Sep 20, 2014

Darwin helped me save thousands of dollars. He got my payment right where I wanted. This was the best car buying experience I have ever had. Thanks Darwin.

DebscottStAug

Sep 20, 2014

Everyone worked hard to get me the car I wanted at a price and payment I needed. Respectful and knowledgeable, great bunch of folks. Highly recommend!

jrtsmom

Sep 7, 2014

My husband and I were VERY pleased and pleasantly surprised on the excellent service and attention we experienced at Family Kia. The salesperson - Debbie Stearley and also the finance guy - Nate were really enjoyable to work with. We truly were impressed and will definitely be repeat customers.

Dinacat

Sep 3, 2014

Once again a fantastic car buying experience at Family Kia. This is the 3rd car purchased here and the name says it all. The staff treats you like a great friend and family when you're there. Karen was our sales consultant and she is such a knowledgable and honest person. I will always recommend and buy my cars here whenever possible!!

Robert From Palm Coast

Sep 1, 2014

Unsatisfied. Was terribly service/sales protocol. While I was sitting at a desk with my two small children the manager was yelling vulgar obscenities at one of his salesman. The deal that I made over the Internet and verified was completely changed when I arrived. Its a very small dealership, therefore they can only make small deals

DaBittman

Aug 31, 2014

Was told over the phone what the price would be. Told Chase I didn't want to drive an hour in each direction. Was assured that I wouldn't be upside down on my trade. Went through True Car. Chase was not there and dealt with Jeff . Jeff told us at first the dealership could not honor the True Car price and the agreed upon price with Chase. Then when I said I would contact Tue Car he then decided to honor the price. Then he gave me a story about my trade in not being worth the Kelly Blue book value. Keep in mind it had 19,300 miles no scratches or dents and was never in an accident. He wanted to roll the difference into the payment. Needless to say we walk out and went to another KIA Dealer where it was honored on a 2015 model not a 2014 and we were given the true value of our trade in and made the deal. DO NOT GO TO ST. AUGUSTINE KIA unless you want to be ripped off and lied to.9/11/14 UpdateSince my last posting I received a phone call from the General Manager and today I received a letter of apology with a check for $100.00 for travel expenses. I must admit that I was surprised and relieved that the dealership did the right thing.

hobostone

Jul 11, 2014

My wife and I found Family Kia in St. Augustine through kbb.com. We live 2 hours away from the dealership and were able to work on a deal over the phone and internet. We went to the dealership and Joey Cassata, the Internet Manager, was extremely helpful in getting us the car we needed not only for personal use, but for my job as well. We could not have gotten this car without Joey's hard work and determination to get it for us. Nathaniel Bailey, finance manager, was wonderful, too. I would recommend Family Kia to anyone looking to purchase a vehicle. Thank you, Family Kia!

melbush0331

Jun 16, 2014

This was probably one of the best car buying experiences I have ever had! Joey worked with me over the phone and via email (because this dealership is over 40 miles away from my house) to work out a very fair and honest deal. Joey was extremely helpful, friendly, and honest. Not once was he pushy nor did he feed me any half truths. I was a very informed customer through the entire deal and everything that Joey did was on point. I just picked up my brand new Optima this evening and I couldn't be happier!!! Joey had it detailed, filled with gas, and had the windows tinted for me (upon request on a short notice). I got the exact car & deal that I was looking for and I attribute it to Joey's extensive experience and a desire to truly make the customer happy. I plan to refer all of my friends to this dealership and to make sure they ask for Joey. Be sure to do the same. Take it from a happy and satisfied customer, you won't be disappointed!!

ogre333

Jun 11, 2014

I searched for a Corsa Blue Base model Optima SX that my wife wanted for six months with no luck. I did not want to pay for a loaded model with options that we did not need. I recieved a tip that Family Kia may have what I wanted and Contacted Joey Cassata their internet Manager. He did not have the car in stock but went the extra mile to get the model I wanted. In dealing with seven dealerships in six months nobody went to the trouble to help me get the car I wanted. Joey made it happen and we couldn't be happier. Nathaniel Bailey the Finance manager did a great job answering all our questions and getting us the best finance deal possible. Our many thanks to the Crew at Family Kia!

keelingsarah

Jun 6, 2014

This dealership is very good. Joey cassata was very helpful in financing and deciding on the car. He gave me a good tour of the lot and was very friendly and treated me with the up most respect.

JillSwaar

May 26, 2014

Mr. Jeff & Mr Bailey were quick and helped me tremendously. All paperwork was done and I was in and out of the dealership without a long wait time. Their service was excellent & the easy friendly atmosphere was awesome. I would definitely recommend someone to visit Mr Jeff and find what you need.

markb2014

May 13, 2014

In searching for the best price for either a 2014 Sorento SXL or 2015 Sorento SX; I dealt with about 15 dealerships. Almost every dealership in Florida and 5 out of state. Jeff Brewer was very patient with me and didn't pressure me as we emailed back and forth for just over 3 months. Many others I dealt with were rude and took many days to get back to me. Jeff was able to get his sales manager to give me the rock bottom price I was looking for and I drove 3 hours to get there. The whole buying experience was great; I was in and out of financing and on my way in my new 2015 Red Sorento SX AWD. Somehow the cargo net and all weather floor mats were left behind and Jeff shipped them to me the next day. Everyone should buy at Family Kia even if they have a long drive to get there.

ashjohnluvsdad

Apr 28, 2014

From the first day my wife Patricia and I set foot on FAMILY KIA's lot it was nothing but extremely pleasurable Karen Moreira was AWESOME, AWESOME, AWESOME.... She did everything she could to make or experience with FAMILY KIA smooth. My wife and I drove away in a 2014 OPTIMA. Karen Moreira was sooooooooooooooo awesome we went back the following weekend and purchased a used car from her....And we cannot forget Nate Bailey in finance for working his magic in getting us not one, but 2 vehicles...KEEP UP THE GREAT WORK GUYS .......

jesseandmichelle1994

Apr 12, 2014

I decided it was time to buy a new car. My jeep was on its last leg and desperately need a vehicle. I went in thinking that I would get a used car for my budget. Nope I got a BRAND NEW 2014 KIA RIO for my budget. I have never owned a NEW car before. I could not be happier. Joey was in tuned to my needs and he went above and beyond what I expected. Not only did he get me a new car he gave me peace knowing that what I choose was the right decision. I was not pressured in any way and it was all about what I wanted and what was right for me. Not the dealership or Joey it was ALL ME. Thanks Joey and Family Kia you made my dreams come true.

MimiJones

Apr 5, 2014

Jeff was quite proactive with me via text, email, and phone, compared to another dealership who did not always respond to my questions. Jeff kept me in mind, looking for the perfect fit vehicle for my budget. While I am a bit over my limit for my ideal budget range, I rather expected that - didn't want it, but expected it.I DID have to put down $358.00 more than I had been told, and there was no waiver in Pete's numbers. I expected a little wiggle room off the total sale price to adjust for the difference, but there was none.Having been without a vehicle for a year and a half, not being able to do some things I wanted to do, I am relieved to have some freedom now. The financial impact has yet to hit, but feel that I was guided to the best vehicle for my situation and I am grateful for Jeff's persistence!

tweet9747

Mar 17, 2014

very happy, Rep Was all about what suits me and made sure i got what went well with me and my budget i was very happy with everything

stingrays

Mar 11, 2014

I was dreading the whole process of finding a new car, trading in my present car and negotiating a purchase price. Upon arrival at the dealership, I was greeted by one of the salesmen who listened as I explained what I was looking for and some of the research I had done pertaining to this particular model. I was very impressed by his attention to details and his perception that I liked to purchase "high end" vehicles. (I was trading in a 300C). Throughout the entire process and eventual purchase I felt that I was treated with respect and that the dealership personnel really appreciated my business. This is the 7th car that I have purchased in my lifetime. . . and yes, I am retired and female! Hats off to the staff at Family Kia in St. Augustine! Thank you for listening!

mariann.com

Mar 10, 2014

While on vacation in Florida we found it necessary to replace our car. We had visited several different dealerships before we went to Family KIA. Joey Cassata greeted us immediately upon our arrival and was friendly without being overbearing. We explained the type of vehicle we were looking for and the need to be able to register the vehicle in New York State. Joey knew immediately that we needed a vehicle that met the California or 50-state emission requirements. He showed us where this information was indicated under the front hood and the KIA vehicle met that requirement.They did not have a vehicle on their lot that had the extras we were requesting, but Wayne located one to be delivered to St. Augustine within a day. Joey let us take a similar 2014 Sportage so that we would be able to continue our vacation safely while awaiting prep and delivery of our vehicle. He even helped us transfer our luggage! Darwin made sure we had all of the paperwork necessary to be able to register our new car in New York. Thank you to the Family KIA Team. Scotty has a great group of people working with him. Mariann, Clarence, NY

pnokio2

Mar 10, 2014

I went to Family Kia looking to find an affordable vehicle that would suit my current travel routine, and I kid you not as soon as I stepped out of my car on to the Family Kia lot Debbie Stearley was there to meet me and help me find a vehicle that would fit my needs. The experience was the best I have had yet . I was able to get a great vehicle and at a great price . The worked with me though my credit was less than Ideal and I was able to finance a car through Vystar Credit union with them . Something my current bank wouldn't do because my score did not meet a certain mark. Thanks to Nathan Bailey and Debbie Stearly for helping get a great affordable Kia Forte ! I would recommend that anyone go to Family Kia you will not be disappointed.

Thejonathanpaul

Mar 9, 2014

HORRIBLE! Sold me a used mini with known issues. The night I left the dealer the mini broke down in middle of freeway! Bald tires and known issues they do not want to make it right! Do not buy a car here. Jeff was horrible and everyone I have dealt with here. I could go on and on but this experience has been the worst and I now have a payment with 1k in repairs needed they do not want to help with.

amandahardmon

Mar 3, 2014

I purchased a 2014 Kia Forte from family Kia and the employees that I encountered were great. I had been to two other dealerships who could not get me the rate, payments, or car that I wanted. I was very disappointed until I had the pleasure of meeting and working with Debbie and Nate. Not only were the pleasant, friendly, and knowledgeable, they made my car buying experience one that I am happy to share. They were beyond great and I can't speak highly enough about them.

mike992014

Feb 25, 2014

Karen was very personable. She guided me to the right model that would best satisfy my needs. She then worked with the finance person to get me the best deal; and she followed up to make sure that I got the right options and color size. She was great.

Sagfla

Feb 24, 2014

I'm thrilled with my Kia Soul and the whole buying experience. No pressure, honest salesperson, Karen is the best! Call her! You will be happy!

Mwoods12390

Feb 18, 2014

Not only did Wayne and Tom make me feel welcomed, but as a 21 year old with zero credit, they and their team did their absolute best not only to get me approved, but to find me a great interest rate. They truly went above and beyond to make sure that I knew everything about my car and got exactly what I wanted, how I wanted and when I wanted.I couldn't ask for a better experience and I would recommend them to any and everyone in the market for a new or used car!

stefanhicks

Feb 15, 2014

This was my first car buying experience. After my father exchanged some emails with Joey Cassata and was very impressed with the pricing, deals, etc. we went to the dealership. Joey was extremely friendly and his pricing was truthful. He was there to get me into the best car our budget could get. He did an amazing job online and in person. I recommend doing business with Joey Cassata and Kia of St. Augustine! Thanks for all of your help Joey!

rainbowchasermd

Feb 8, 2014

i would highly recommed anyone to go see Joey Cassata at Family Kia. Joey was an awesome gentleman to work. he is a very nice guy and very pleasant and put the time in to make you a happy customer. thank you so much Joey we love the truck. michelle and dodie

westgirl02

Feb 6, 2014

I gave this rating based on the excellent service I received. I signed up via internet and received a responce from Joey Cassata in less than an hour later. I also received a follow up call later that afternoon from Joey making sure I received his email. I had not completely made up my mind to buy a new car and I told Mr. Cassata this and he was very kind and asked me to just make an appointment at my leasure to go over options. It was about a week later when I finally made it into the dealership and of course I was welcomed with open arms. I bought a car several years ago and I can tell you I did not have this experience. This was by far the best buying experience I have had in a car dealship. Mr. Cassata went over everything about the car and the servise department throughly. I walked in to day test drove the Kia Soul and left with it within a few hours. I can't say enough nice things about Mr. Cassata, he knows the value in proper treament of customers. I was also inpressed with the other staff members everyone was kind and very helpful. I would reccomend this dealship to all my family and friends. I look foward to doing business with Kia in the future.

Davidbright41

Jan 21, 2014

A very good experience overall. I would recommend anyone to go see them. And would buy from them again. Thank you very much Wayne/ Joey

Scoobet38

Jan 21, 2014

Awesome buying experience. Made us feel like we were important and didn't try to sell us something we didn't want. Justin Brown is an awesome sales associate. Nate was an awesome finance associate.

renee1107

Jan 11, 2014

Joey helped my mom and I get a new car. I will be back and will be telling people to go there.Thank you for all you did Joey Cassata and Darwin Grote.They got us the best deal.

kat4984

Dec 27, 2013

I had a wonderful experience at Family Kia. Mr. Shanks was straight-forward and honest. He didn't play any games and made the entire experience enjoyable from start to finish. The vehicle I purchased was clean and ready to go. There was no high-pressure sales pitch... Just a simple.. "what do you need/want" approach. David worked to get me exactly what I wanted, at a fair price. I will recommend Family Kia and David Shanks to all my family and friends.

dfarley62

Dec 23, 2013

First of all Id like to say that Ive always detested car dealers! Ive felt that theyre usually very pushy and could care less whether I got a good deal or not. This feeling for me changed today after meeting Joey Cassata, the Internet Manager for Family KIA of St. Augustine. The first impression that I had of him was both his vast knowledge of the products that he sold and his legitimate enthusiasm. Not only did he give me a good deal on a Sorrento, he also beat the rates that my credit union was offering for financing. This resulted in me being able to obtain a clean, certified pre-owned vehicle. I would recommend Joey to anyone whos looking for an honest hard working person who will always striving to get you the best deal for your vehicle needs. Hes the best!!!

jmzagar

Dec 21, 2013

Great experience. Joey gave me the out the door price with absolutely no hassle. Everyone at the dealership was very friendly and explained the workings of the vehicle in a way both my wife and I could understand. I would strongly recommend calling Joey if you are interested in a new vehicle. We purchased a KIA Soul and my wife loves it. John & Tina Zagar

dengall

Dec 4, 2013

my experience with Family Kia and especially with the salesman, director of internet sales and leasing, Joey Cassata, was among the best experience i have ever had at a car dealership, Mr. Cassata could not have been more professional and friendly, he took the time to make sure i understood exactly what i was getting, i would further recommend this dealership to anyone looking for a pleasant experience.

chiefgrub

Dec 2, 2013

This dealership is very professional, pleasant, and a joy to work with... The entire deal from start to finish went smooth... We were actually at another dealership when we heard the advertisement for Family Kia. The dealership we were at was giving us a weird vibe to say the least. Called Debbie Stearley on the phone and she was very helpful and knowledgable. We were given information over the phone by Debbie through Wayne Acosta that was very attractive to us. Drove down to St. Augustine and when we arrived at Family Kia we were greated with warmth and made to feel at home. To our surprise, after dealing with other dealers in the area, what we were told over the phone by Debbie and Wayne was exactly what was done when we got there. The showroom is brand new and looks really nice, and they had cool water and coffee for us to drink. Would also like to say that Nate in finance did a great job with a professional attititude helping us understand what all we were signing. We sure recommend Family Kia to anyone that is considering purchasing a vehicle. Debbie Stearley, Wayne Acosta, Darwin Grote and Nate were a pleasure to work with and we will be back with our next vehicle purchase, as well as anyone we know that wants to buy a vehicle that we can tell..

cmdotson

Nov 28, 2013

We spent a good bit of time searching online prior to choosing Family Kia. We went to Family Kia and everyone treated us like we were family. It made the car-buying experience less stressful. Joey and Pete were very patient, understanding and knowledgeable about the product. We will be returning to buy our next vehicle with Family Kia.

Bether6278

Nov 27, 2013

Car shopping has always been one of my least favorite things to do. I can safely say that my experience with Joey Cassata ,the Internet Sales Manager at Family Kia of Saint Augustine has changed that for me. I filled out my application online and received a phone call within minutes from Joey Cassata. Joey was very friendly as well as informative on the phone, and listened to what I had to say regarding both my financial situation as well as what I was looking for. From the minute I walked in the door, I received excellent treatment from not only Joey Cassata but everyone I came in contact with at Family Kia. Joey made it very clear that even though my current financial situation was far from ideal, he thought he could work something out for me. I was incredibly impressed that Joey said he had a plan to get me into a new 2013 Kia Soul, which is exactly what I wanted. It didn't take nearly as long as I expected to get the approval from the bank- this was definitely the most painless car buying experience I've ever had. I can't say it enough- Joey Cassata and the entire team at Family Kia of Saint Augustine were fantastic to work with today. I'll definitely be a repeat customer!

leonaiz2

Nov 23, 2013

I did a little research on the Internet and spoke with Joey Cassata; he was very prompt in responding to my internet inquiry and professional in his dealing with me.& my father. He explained his Black Friday Special which started 8 days early; he made sure both my father and I were comfortable with the deal and explained everything to us.The complete transaction was an enjoyable one. After we test drove, did some paperwork, and he ran it threw the Finance Manager Bob Smith we were on our way to a new driving experience.Bob Smith/Finance Manager did an excellent job at meeting my budget payment and interest rate. Everyone there made our experience in car buying experience the "greatest". I purchased a 2014 Kia/Soul in a beautiful Titanium silver color; it looks so classy. The standard features of the vehicle are unbelievable; Electronic steering (no more messy power steering fluid), It has Sirus radio, and just too many neat features that come standard. You would never think that this was a $17,000 care it looks like a "million"...I came to Family Kia of St Augustine because I got a prompt response from Joey Cassata to my inquiry, and he understood exactly what I was looking for; economical but classy product with a payment I could afford. It is my experience that everyone there at Family Kia were experienced and professional and we even got lunch, tee shirts, hats, Coke products, just about anything we wanted.If you are considering buying a new "mini SUV", this one makes others pale in comparison. Don't wait though as they were selling almost faster than they could get them off the delivery truck (no kidding)...

annettegreen

Nov 23, 2013

I am still in awe over the outstanding service I received from Kia's Internet Manager, Joey Cassata. It was like I had walked into a commercial, but everything was real and happening to me. He actually listens to what your wants, needs, and preferences are. His working knowledge and experience coupled with a sincere interest in my individual needs proved to be a recipe for success. I can still see him darting off, diligently, working out the Best deal for me. It is clear to me, that this is about more then a job or commission for him. He sincerely wants to make a difference or contribute to bettering your life. I am so happy to have been a part of that. I am a 50+ displaced homemaker. If he worked that hard for me, I know he will do it for everyone. Way to go Joey!

jdbryans521

Nov 22, 2013

This is the only place where myself and my family have and will buy automobiles. We have been to other dealerships and have always left with the feeling that we either paid to much or we did not get exactly what we wanted. Today was the third vehicle we have purchased from Family Kia of Saint Augustine. I am sure all the sales people are great but we always ask for Joey Cassata. Buying a new vehicle can be very stressful and I hate the bickering back and fourth trying to get what I want and what I want to pay. Joey makes it easy. He gives us the best deal and the best financing. My wife and I met with Joey Wednesday because I was interested in the Kia optima. I got such a great deal and the service was so good I decided to ask what I thought would be impossible. Can we bring my wife's Kia Sorento that we just purchased from Joey less then a year and a half ago and get the same vehicle but the up graded 2014 model. He was able to do it. We went from a 2013 Kia Sorento with the four cylinder to the V6 loaded and walked out with just about the same payments. We went in with the intentions of buying one vehicle and left with two. Joey Cassata is the internet manager and we will continue to buy our vehicles from him. I am not sure who got more excited this week. My wife and I because of the great deals we got or Joey because of the great deals he passed on to us. Thank's, Jerry

vickitoria0808

Nov 21, 2013

This is my second time returning to Joey. He is amazing and under my circumstances is always willing to go above and beyond for me. I will never go to another dealership as long as he is at Kia. I love my Sorento. It's my second one. My mom and I love Joey too. He is fabulous. Never felt played or manipulated and never told us things we wanted to hear if they weren't true. In fact, my mom wants Kia to buy her out of her lease with Chevy next summer. I told her she should have gone to Joey to begin with but live and learn. Thanks for everything Joey and Kia. We are VERY pleased with our service.Vicki Evans

kaykerins

Nov 20, 2013

All staff were friendly, helpful from Debbie, Karen & Nate. We were given detailed info on the car were we thinking of buying, taken for a test drive and were treated with thoughtfulness and respect. Karen did a through review of all the features of the car before we left the dealership. Would definately recommend this dealer to others.

Vjolley

Nov 20, 2013

Jeff was great! He was very helpful and answered all of or questions thoroughly. We will most definitely be coming back to family Kia in the near future.

Rnbdubois

Nov 20, 2013

David was the best Salesman and everyone gave us the red carpet family treatment! Can't go wrong with this dealership! Richard & Beth DuBois Jacksonville Fl

leighajacob

Nov 17, 2013

The staff at Family Kia is amazing!!! Everyone was so helpful & authentic. I arrived there under very stressful circumstances. My car died on the way there. Joey Cassata called a tow truck company to come & get my car. He spent all day helping me. I am a single mother of 3 young children, they were all with me at the dealership! Everyone was so welcoming & kind to us. Joey helped me all day with finding the perfect vehicle, that fits the needs of my family & myself. He also made sure that it will work into my budget. I feel that Joey & everyone else went above & beyond to help me. I usually hate purchasing a new vehicle, today that was not the case!! I never felt pressured or bullied in anyway!!! I felt at easy for the first time in a dealership & I felt that everyone there was looking out for my family & myself.....It was more about helping me than just making the sale. I have never felt that way at a dealership. I am so grateful for everything that Family Kai did for me & I am so thankful for Joey Cassata for clearing his schedule & helping me! Thank you so much!!

ellieslade

Nov 15, 2013

This employee and dealership provided outstanding personal attention, and were very easy to work with. All the staff demonstrated the utmost in a professional manners. All our questions were answered quickly and honestly. The entire experience was refreshing!

kerryo

Nov 12, 2013

After my car was totaled in an accident I called Joey Cassata at family KIA in St Augustine and received top notch very cordial service in the purchase of a replacement vehicle. Everything went very smoothly, they are so polite, professional there, I felt right at home. Thank you Family KIA and Joey for the great job! I'll always come back!

rylee2011

Nov 12, 2013

Family kia of st. Augustine was such an AMAZING experience. JEFF BREWER immediately helped me as soon as I arrived, friendly,knowledgeable all around a great person. I am beyond happy with my 2014 Kia Optima purchase and will recommend anyone looking for a car to go see him. He was so patient with me. Thank you sooo much jeff you are AMAZING.

ftr68c

Nov 11, 2013

Everyone was awesome. Less than five minutes after I made my online inquiry, Joey called me and said he would make himself available that afternoon if I wanted to come in. I was greeted with a smile from everyone, including some pretty big hamsters. I filled out some minimal paperwork to get started, and shortly thereafter, we went outside and there was a beautiful black Soul. We checked it out inside and out, and then went for a ride in the best handling vehicle I had ever driven. I had been in my current vehicle for over a quarter million miles, and was given a generous trade in allowance while they went to work to get me the best finance deal available. I had the top finance manager "Bob" who was not only professional, but very nice and explained everything and made sure I had a full understanding of the process. I even got to meet the dealership owner who introduced himself by his first name "Richard" and asked if everyone was taking good care of me. I really didn't expect to drive out of there in my dream car, but I DID! I am so proud that Kia is a corporate sponsor of the Georgia Aquarium, and Marineland Dolphin Adventure here in St. Augustine, and highly recommend the dealership and a Kia, especially my new Soul! Already put my new heart shaped "Salt Life" sticker on the back window and all my friends and co-workers love it and say it suits me perfectly! Good choice Joey! Thanks to everyone at Family Kia, and for the case of Coke! I will be referring everyone to the dealership!

auburn1987

Nov 11, 2013

Joey Cassata, Internet Manage, is a true professional. We were able to get the vehicle we wanted at a fair price. Joey worked with us to ensure we got what we wanted, including the financing. He truly cares about people and meeting their needs. He is very responsive to your questions and really wants you to enjoy your car buying experience. There were none of the car buying games that occur at many places. I would recommend Joey to anybody trying to buy a Kia in Northeast Florida.

ARHall

Nov 9, 2013

My husband and I purchased a 2014 Sorento today with the assistance of Pete Steigerwald. We found his knowledge of the vehicles to be exceptional, he was extremely courteous, and made it a pleasurable experience. This is our second purchase from this dealership and we would very much recommend them in the future.

Shelbybrandonsam

Nov 6, 2013

Pete steigerwald. Was very helpful in my purchase of my kia soul he took the time to go over all my options and even spoke to my wife on the phone and he got the color of the car I wanted

rouglas1

Nov 5, 2013

When I thought of purchasing a new car, I never thought I would be able to do so with my less than perfect credit. When I contacted Family Kia in ST. Augustine and spoke with Joey Cassata the Internet sales manager, my whole outlook changed! He went over and above my expectations as far as being concerned with my credit issues and his confidence in being able to help me. After only a short time on the phone, Mr. Cassata said I was approved and could pick up my car in the morning! Still feeling a little hesitant, I arrived the next day and in just two hours I was driving my brand new Kia home! For these reasons and the great experience I had I am giving a "Great" rating to Family Kia and Joey cassata! I would reccommend Family Kia to anyone -good or bad credit - for a positive quick and easy vehicle purchase. Doug V. Palm Coast FL

XanuSan

Nov 3, 2013

Got a new Kia Rio from Joey and the buying experience was great. I was actually without a car and unable to get there. He drove a hour up to Jacksonville just to pick me up and take me back down to the dealership. From there we went straight to a test drive and I loved the car. After that we worked out the finances and he got me a low APR with the very little credit I have. They had a computer issue after that, that caused a few hour back up. To make up for it, he got some dinner and offered me some too. Over all was a great experience and he took care of me.

sftrammell

Oct 7, 2013

Great experience with both Joey & Nate in finance.. Purchased a new sport age. Joey worked to get the car that we wanted bc they didn't have it in stock.. within a day- the car was on the lot & in our garage. Nate was great in finance- worked the details and it was pretty quick & painless! Highly recommend this group for anyone looking at a Kia

DawnOakwood

Sep 27, 2013

My daughter and I walked into Family KIA on Tuesday, September 24,2013. It was day 4 for us in looking for a vehicle. We were worn out to say the least. We were greeted and treated well by the entire staff from coming in to going out. Joey Cassata took very good care of us even after we signed the contract. I highly recommend Family KIA of St. Augustine and found that they really are down to earth, friendly and honest. This was a refreshing experience with a car dealership. The radio commercials about Family KIA are true. I will return to them in the future since they have earned my business.

nonie9223

Aug 14, 2013

Customer service was just fantastic. The best car buying experience I've had. There was no pressure or hassle. They all went above and beyond on helping us.

jbatkoski

Jul 25, 2013

Tom Howe was great to work with. Very honest and helpful. He gave us great information about the Sorento and also we feel a decent deal. He walked us to the car and showed us the "ins and outs" of the all the gadgets. Would recommend Tom to Friends. Jim and Janet

marty45

Jun 30, 2013

i have visted the dealer several times and always had a warm welcome from Wayne Acosta. Wayne has helped several times and always satified. bought three kia,s and Wayne Acosta was involved with all three sales . the sale person Tom Howe was very helpfull and always ready to answer all ???. Tom stayed with the sale througt the whole process, and made sure the sale went well. The whole staff has been great THANK YOU ALL Marty Smith

Tfeagle

Jun 27, 2013

I purchased my first Kia from Family Kia of St. Augustine and can honestly say it was the best car purchasing experience I could have asked for. Chris Ferguson contacted me approximately 1 month before I purchased my vehicle and provided me with a quote on Different kia forte koup models. The quotes provided to me were itemized including all charges AND discounts. I called and contacted Chris several times over the month with questions and he alaways responded right away. When I arrived at the dealership my car was sparkling clean inside and out and the gas tank was filled up for me. The price of my trade and price of the car was exactly what we had discussed via email and phone. Chris was honest, knowledgable, friendly and went above and beyond to make my purchase experience great! He also accommodated to a special request in having a driver from the dealership follow me approximately for miles to remove existing equipment from my trade. I can't say enough about Chris and Family Kia. I will certainly be recommending the dealership to all of my family and friends.

Sunfil

Jun 24, 2013

I recently purchased a 2014 Sorento from Family Kia of St. Augustine. Peter Steigerwald was the internet specialist that responded to my internet request. Peter was a courteous, professional and low pressure. He responded to all of my inquiries relating to the car specifications, pricing, incentive etc. Pete is not the typical new car salesman. He told me from the beginning that he would do his best to secure the vehicle that I requested and come in with the best price that he could. Well, much to my surprise, Pete did exactly what he said. He did offer the best deal over 6 competitors. He never used high pressure tactics or deceptive sales techniques to close this sale. A true gentleman and a man of his word. What usually turns out to be the worst part of the new car buying experience is entering the Finance office. This is when the pressure gets kicked up a notch or two. I'm happy to say that wasn't the case. Cheryl Castaneda, Finance manager, was great. Answered all my questions without hesitation. Informed me about extended warranties and a few other offers. Once again, very professional and courteous. No high pressure or arm twisting techniques. I would highly recommend Peter when you are considering a Kia purchase.

sunfil

Jun 23, 2013

I recently purchased a 2014 Sorento from Family Kia of St. Augustine. Peter Steigerwald was the internet specialist that responded to my internet request. Peter was a courteous, professional and low pressure. He responded to all of my inquiries relating to the car specifications, pricing, incentive etc. Pete is not the typical new car salesman. He told me from the beginning that he would do his best to secure the vehicle that I requested and come in with the best price that he could. Well, much to my surprise, Pete did exactly what he said. He did offer the best deal over 6 competitors. He never used high pressure tactics or deceptive sales techniques to close this sale. A true gentleman and a man of his word.What usually turns out to be the worst part of the new car buying experience is entering the Finance office. This is when the pressure gets kicked up a notch or two. I'm happy to say that wasn't the case. Cheryl Castaneda, Finance manager, was great. Answered all my questions without hesitation. Informed me about extended warranties and a few other offers. Once again, very professional and courteous. No high pressure or arm twisting techniques.I would highly recommend Peter when you are considering a Kia purchase.

Sherrie Bryant

May 27, 2013

Omg, he's the best dealer I have ever meet! Chris know what he's doing and does an awesome job at what he does.. Went in with low expectation on getting a car and came out with an awesome car! I would recommend anyone who want to buy a new car see the man with the plan Chris ferguson he's awesome..

Rebeccarudd

May 24, 2013

Family Kia of St Augustine is the best!!!! They made me feel like they actually cared and I felt just as important as "Munee Baggs" walking in behind me :) Everyone came together and found the perfect car for me and my family. Tom Howe is the man to see, he doesn't do that usual car salesman boojwaw-shwoowjwaw! He makes it as painless and as easy of a process as possible. He truly went above and beyond. Also made it his goal to make my 2 boys, both under three,comfortable. After a couple days of test driving some cars, Tom H. finally got the wave he had been wanting from my youngest as we were pulling out in our new car. Really a "Family" kinda place :)For sure will return to buy my next car from this dealership :)

Jason

May 22, 2013

It was pouring down rain when we went to Family Kia of St. Augustine one saturday morning, and I was greeted in the parking lot by salesman Jack Parsons. He guided us to a a parking spot because the facility is currently under construction and he met us at the carr with an umbrella. We spoke with Jack Parsons for a few minutes and let him know what we were looking for in a vehicle and what our budget was. Jack had enough product knowledge to make a couple of suggestions that eventually led us to the vehicle we wanted. Once we decided on the 2013 Kia Soul we headed inside to hash out the numbers and options.This step of the process was a breeze. Jack Parsons along with the sales manager, Wayne Acosta, let us know about every discount and rebate we had available to us. Jack and Wayne treated us with respect and put us in the vehicle we wanted at a price that was more than fair. However the vehicle we wanted was not on the lot, and wouldn't be there for 17 days. So Wayne Acosta and Jack Parsons of Family Kia were more than happy to loan us a quality vehicle to use until our new Soul arrived. Jack and Wayne provided us with a car buying experience that left us ecstatic. I would recommend people go to Family Kia of St. Augustine to deal with Jack Parsons and Wayne Acosta

brookeclaire

May 21, 2013

My boyfriend and I arrived at the dealership on a rainy Saturday to look at Kia Souls. As we pulled in to the dealership Jack Parsons met us in the parking lot with an umbrella. We told him what we were looking for and our price range. He started with presenting us a base model, rather than trying to sell us on a top of the line car. After we did some thinking we discussed the options and color we wanted, they didn't have it on the lot, but they had one on the way. We went through negotiations with no hassle, and we were able to get a payment that we could afford. While our car was being shipped Jack arranged for us to drive a new Kia Soul off the lot to use until ours came in. This was a big plus because we live over 40 miles from the dealership and the car we were trading in was not running right (they will accept trade-ins that are older, and not in perfect working order, plus they can tow it). Wayne Acosta was also helpful in the negotiations and rebate process. When our car arrived at the dealership Jack Called us to come get it, and it was detailed and had a full tank of gas. We finished the paperwork, and we were off... Two happy customers in their first brand new car!! Thank you Family Kia!!

jamjam361

May 13, 2013

Jack Parsons is the friendliest, easiest car salesman we ever met. He is trusworthy and up front and he was able to get our daughter into a brand new vehicle. i recommend anyone buying a KIA, see Jack Parsons, he will get you the best deal and treat you with respect.Thank Jack!

tgoldwich

May 10, 2013

Tom Howe with Family Kia in St. Augustine was fantastic. He made the whole process so simple. Excellent and friendly customer service, plus he got us a great trade price and a much lower interest rate than another place I visited. The whole experience was so good, we would recommend Tom and Family Kia to others.

Law3

May 8, 2013

Great dealership, Management, Sales persons, Financing, Parts, and Maintenance. If I had questions they answered them. If I had problems they fix them. If I needed something they got it for me. Worked very hard to get me what I wanted. And I will be back again as well as anyone else I know looking for a new or used car. Thank You

DeGrande

May 8, 2013

This is my second Kia bought for Debbie Stearley at Family Kia. She is a great to work with, a special lady. She rocks!!!!

disappointed

May 1, 2013

Vehicle is great, Dealers don't know what they are doing. Ones tells you it comes with this, this, and this. Ones says they don't know, ones says it was took off to get it in your price range. Then trys to take you to parts for you to buy it out of your pocket. So if you buy something from them I would advise you to make sure it has everything you want before signing the paperwork.

kevin leglise

Apr 27, 2013

made deal over internet with their call center she accepted my offer and we drove 80 miles and they claim their is no denise lemon and I also talked to her on the phone I have a Nissan titan but had no trade in it cost me 50.00 in gas and in good faith I asked them to reimburse me for it they refused watch this shady dealer beware people and on the way home got the same kia for the price I offered family kia when I got home their was message on my machine they would take my offer shady is a nice word for them

susieq57

Apr 22, 2013

Our neighbors recommended Family Kia and Tony DaSilva in particular as a top salesperson..we were very pleased and satisfied with their recommendation! Tony is very knowledgable, personable, patient in explaining details (we're 77 and 74) and has excellent follow-up...all in all, we give Family Kia and Tony DaSilva a "top of the line" mark of a 10! We have taken our Soul in with minor issues and always found the service department and entire staff to be professional and attentive..in a timely manner, we might add. We are getting ready to take a 900 mile 'motor trip' and are confident and assured of excellent performance of our Soul. gmb and sdb

wmancil

Apr 17, 2013

We were in the market for a new car after our daughter totaled our SUV (hoped to get a few more years out of it). I had done a lot of research and thought that KIA had really improved their product and their warranty is second to none. We drove on the lot and were greeted by Tom Neidel, very nice guy. I have purchased many new and used cars through the years and always dread the process comparable to going to the dentist. Not here, we told Tom what we were looking for and he immediately took us out on the lot. We found a car we liked and test drove it as Tom explained all of the features of the car. We were satisified and went inside to close the deal. This is always the hard part, well I have to say there were no hard sale tactics, no switch outs, no back and forth and then lets bring the Sales Manager over to close the deal. We got exactly what we were looking for, payments, terms, etc. No hard pressure tactics in the finance office, they offered some options and if you declined they moved on. I have to say was one of the more enjoyable car transactions that I have ever had. I recommended a friend to Tom and he went and purchased a new car also. We have used the service department several times since we purchased the car and have received exceptional service each time we have been in.

Wynne and Rudy

Apr 11, 2013

Everything is wonderful. Walked away with my very first new car!!!!! Thank you Debbie Stearley!!!!!!!

Nan-c

Apr 6, 2013

I was feeling discouraged after visiting other places but the great people at Family Kia made me feel right at home.

Lynne in St Augustine

Apr 6, 2013

Family KIA is a great place to buy a car! I would highly recommend to anyone! Debbie Stearley is the best!!

Antoinette an Bruce Cassavaugh

Mar 29, 2013

The staff were all polite and welcoming. The atmosphere was friendly and comfortable. Debbie Stearley our sales lady was positive, encouraging and informative. Thank you Bob Smith for helping us with our payment. Thank you Sheryl for making the documents easy to understand. I would definitely refer my family and friends to Debbie Stearly at Family Kia.

MR Turner

Mar 27, 2013

I Just bought a 2014 Sorento for them. Sells man asked the right qustions from the word good. Stayed in by budget. Delivered exactly what I came in for. there was no back and forth.The whole deal was a smooth transcation.... Everyone in the dealership was so pleasent and helpful. Cleo the Salesman brings high quality of customer care to the buying process..This guy is good hands done.

ProudSoul

Mar 25, 2013

I initially made contact through this dealership online, I got help immediately from Chris Ferguson! I highly recommend this dealership and Chris's service! Out of Five different Kia dealerships, Chris and the team at a family Kia were awesome :) The best customer services out of all of Jacksonville and the surrounding areas... They did not have the color in the Soul on the lot that I wanted but they got it for me! My first car buying experience was the best I think I will ever have! Thank you so much Chris and a shout out to Darwin :)

KrissyG

Mar 11, 2013

Randy went above and beyond to find us the car we were looking for. We called from another city to see if they had what we wanted on the lot. Randy went out and checked immediately and found they did not. We were calling around to other dealers when Randy called us back and had looked around the state to find what we wanted at the price we wanted. Very happy with our new Kia and that Randy found the car for us.

shell7580

Mar 1, 2013

This is my third car from Family Kia and the service and sales person is always friendly and helpful. I would recommend this sales person to all of my friends and relatives.

cjkarp

Feb 25, 2013

I decided to redo this review on the dealership for a few reasons: Even though we had are ups an downs this dealership was the only dealership to get me approved even though I am not driving a kia. Wayne And Chris went above and beyond to make a deal happen.They kept going while other dealerships would quit. Go by and see Wayne and Chris they will take good care of you.

becca1999

Feb 24, 2013

We began our experience over the phone with Chris Ferguson and the next day we drove from Lake City, FL to St. Augustine, FL with the sole purpose of looking at a car Chris had recommended as fitting our needs. I test drove the car and fell in love with it. It was the ONLY car I test drove. I didn't need to see anything else. Chris and Darwin were very friendly. They made what is usually a very stressful task fun and exciting. Their honesty and efficiency is not something car buyers can find at very many dealerships. We had actually visited a Kia dealer in Jacksonville a few days before and were sorely disappointed in the salesman. At Family Kia in St. Augustine, we were treated like family and we drove away happy! We recommend anyone looking for a new or used car make Family Kia your first and last stop.

bethyh

Feb 18, 2013

My son bought a car from this dealership and was very pleased, so I gave them a try and found everyone there to be friendly and helpful, but not pushy. The prices were very fair and they were able to get the payment I needed. God is so good to lead us to helpful people. Overall, a good experience.

brunogem

Jan 28, 2013

I travelled from Ft Lauderdale to Family Kia in St Augustine on the recommendation of a family member who resides in Jacksonville, after a few frustrating attempts to purchase a car in Broward County.Family Kia made me feel just like family. No high pressure salesmen. No manipulative tactics. Very easy going, warm and friendly atmosphere.I drove back home to Ft Lauderdale in my Brand New Kia! Certainly worth the trip. You wont be disappointed. Ask for Jacques aka Jack!

loaderman

Jan 12, 2013

My wife and I filled out an online inquiry and the dealership responded very quickly. Debbie Stearley contacted me by phone and suggested that she could help me find a new car to fit my budget even though I told her I was upside down in my present vehicle. She went to bat for me with the dealership manager and was able to find me a gently used vehicle that not only fit what I was looking for but fit my budget as well. Everyone at the dealership was very friendly and helpful. The whole process of purchasing this vehicle went very smoothly with no pressure or stress. I told Debbie what I could spend and she found exactly the vehicle I was looking for. My wife and I could not be more pleased.After two days of thinking I bought a car from Family Kia I have my old car back. It seems that a signed contract with this dealer is not really valid. The dealer called me back to pick u[ the car I thought I bought after thier required inspection and told me that the terms of the deal had changed. The monthly payment went up to a price that I had already told the dealer that I would not pay.Be carefull doing business with this dealership, you can walk out with a signed contract only to find out later that the contract can be broken.

tmorales0410

Dec 22, 2012

took my car in for a squeak in the rear seat and a trunk that did not close flush. It was the second time my car was in for the squeak in the seat and I am grateful that it was fixed this time around, it was a latch on the back seat causing the noise and the noise is completely gone now. As for my trunk not closing flush a water test was done and no fluid was leaking into the trunk. I would like to say thank you to Daniel and the technicians for taking good care of my car.

silvert0279

Dec 17, 2012

Jack was friendly and personable. I highly recommend him as the one to help you find your new or used Kia! He listened to my needs and understood any concerns I had. He has kept me informed and checks in to make sure I am happy with my purchase! This is the kind of family anyone would love to be a part of.

Bubba007

Dec 14, 2012

Tom and Darwin were very helpful in making the car buying smooth and efficient. Even when we had a major hiccup with an incorrect address in the system the "show" went on! Thanks

deerimar

Dec 12, 2012

I just bought the 2013 Optima LX this is the 5th car I have bought at Family Kia here in St.Augustine, Florida. The quality of Kia and the quality of service and the respect that I have always gotten since 2002 is the reason I keep returning. I must say Debbie Stearly has been my sales person for the last 2 cars in the last two years she is very professional and listens to what I want and is able to have me leave a Very Satisfied customer. Darwin Grote is the Financial Officer and was so kind and efficient and made sure we got what we wanted. I will keep coming back and will always refer my friends and family to Family Kia St.Augustine, Florida.

aallender

Oct 31, 2012

Everyone was very helpful and kind, they did everything they could to make this a good experience, helped without pressuring us. Carson was very helpful and went out of his way to make us happy.

themonkeyhead

Oct 20, 2012

Every time my wife or I had our cars serviced Dan was always attentive, friendly a real pro. As a service adviser for 11 years myself for Adamec H-d I do know and appreciate good thoughtful service. My first experience at your service dept was the exception. I took my car in for a warranty recall and an oil change. After two hours in waiting room a service advisor(not the one who checked me in) says no one told me you were my customer till now. An hour later I was on my way. I came back a couple weeks and had my timing belt replaced, can't remember name of service advisor, kudos to him also. Every visit since has been outstanding. Bob and Teri Kretzschmar

Alemons

Oct 4, 2012

Jack was great! He got me in a great, barely used car that I really like! He was very open to me wanting to "prequalify" and stay in my price range. He even got the deal to work with the payment I wanted INCLUDING the extended service warranty. He couldn't have been more friendly, helpful and most importantly FAIR! I will definitely be a return customer with him and will recommend him to anyone I know shopping for a vehicle. Darwin was a great guy too. Very quick and friendly. Explained everything and got me finished quickly. The best car buying experience I've ever had...truly! Thanks, Jack!!!

sharon.bendix.1

Sep 29, 2012

I love my car, and thank you for your excellent service. I felt like you not only were taking care of me as a customer, but as a friend. The personalized, one-on-one service Debbie Stearley showed me was fabulous. I have had nothing but compliments on my new Optima, and have always recommended Family KIA to all my friends and Family. In fact, my Mom is talking about coming in next year when she is ready to trade in her Hyundai. Its great to know after owning a KIA and being a customer at Family KIA for 11 years, quality service is still number one. Even the service department is #1, and have always treated me as I am their only customer over the past 11 years.Thanks again for all your help with my new KIA. I look forward to many years of fun driving. I was also amazed when my insurance premiums went down because of the safety features the 2013 provided compared to my 2004.Sincerely,Sharon Bendix

jend1215

Sep 28, 2012

We are extremely satisfied with our overall service and the purchase of our new Kia Soul Exclaim. We had been putting off buying a car for the longest time so this is something that is very rare for us that we NEVER do. In fact, this is the first brand new car I myself have ever purchased and the first one we have purchased together as a family. Thank you Debbie for all your help, and the fact that Family Kia was able to get the car to us so quickly. This is why we chose to purchase through you, as all the other Kia dealerships in town were having trouble finding us the car we wanted in a short period of time. Kia Family really stepped up to the plate and delivered. We do not have any complaints. We love our new car. Thanks again Debbie, you made our day!

cindy353

Jul 17, 2012

My overall experience with Family Kia was great and the sales associate was very friendly and helped me find the exact car that I went in looking for without pressuring me into buying something I did not want. Everyone at the dealership was very friendly. The sales associate helped me get the price I was looking for and that was within my budget. The customer service my family and I experienced at Family Kia was above and beyond expectation and I would highly recommend this dealership to anyone looking for a new car!

nocellar

Jul 12, 2012

Even though I am not a new customer to Family Kia, I have previously purchased four Kia's from Family, the experience of purchasing a new car is always unique. During the time I was looking at which car I was going to purchase I experienced a family incident that took the majority of my attention away from purchasing a new car. Tony DeSilva, my salesman, was absolutely a life saver and help me not only get through the situation but helped me to continue forward in the purchasing of my new car. It could not have been easier considering all of the other things I had to do. Tony is a wonderful human being and you should be honored that he represents Family Kia the way he does. Bob Nocella

fclarkhia

Jul 11, 2012

What can I say about Tony Dasilva? From the moment he approached my wife and myself on the lot, I as a salesman myself, knew that our overall experience was going to be good. Am I a good judge of character or what? From the presentation of Kia offerings to the closing of the deal, Tony was always on point and delivered the goods. After closing the deal on our 2012 Kia Soul+, Tony carefully and completely explained all the features of our new vehicle to the point that I commented to my wife that I never previously had a car salesman provide the total car buying experience as well as Tony Dasilva. Family Kia is indeed fortunate to have such a man of character as Tony on their staff. I also wish to compliment Finance Manager Cheryl Castaneda on her professionalism inn discussing the financing options available to my wife and me.Sincerely,Frank & Mary ClarkSt. Augustine

yankeemagic

May 2, 2012

Chris was so friendly and helpful and went out of his way to get me into a new Kia. Chris and everyone else at Family Kia were great. I never felt like I was being pressured into something that I didn't want. They took the time to answer all of my questions and explain anything that I didn't understand or was unsure of. I had a great experience buying my very first brand new car from Family Kia and I would definitely refer my family and friends to Chris and this dealership.

alexisstilwell

Apr 28, 2012

I went in to trade in my 16 year old Daughters Chevy Aveo for a 2012 Soul. I have one too! We are sold on Souls and this is the dealership to buy them at!!! They treat you wonderfully and will get you a fantastic price and if you have a trade in will make sure that you are treated right with the trade as well. Don't think about going anywhere else but here if you want a Kia. The finance department, Bob is a pleasure to work with they work to get you the best deal, from all their hard work with that last time I was there purchasing my last Soul, 6 months ago this purchase my interest rate was 2 points lower. Can't be upset about that. I had previously been a Chevy person all my life but now am in love with the Soul and have converted over my Daughter who is in love with her new car too! Thanks Family Kia and Jack!

Luckykat10

Apr 19, 2012

This was my first new car! Joey helped me get the car I wanted at a price I could afford! If you want someone who will work hard for you Joey is your guy! I was referred by a friend & my experience with Family Kia was exceptional!! A big thank you to Darwin who made the financing work for me! I brought my mom when I picked up my vehicle & she thought everyone was so nice and she is a tough consumer!!

lanier0675

Apr 16, 2012

My husband and I were looking for a new 2013 Kia Sorrento and wanted to trade in our 2006 Ford Freestyle. Joey went above and behond the call of duty to make sure we drove off the lot with the car that we wanted. Joey and the finance department guys worked to get us what we wanted without pressure and hounding. Thank you to everyone at Family Kia for makeing this experience as pleasant as possible. (even the nice gentleman that opened the door upon our arrival.) We absolutely love our new car!!!!!Shannon & Huey Lanier

Victoriahamilton2009

Apr 10, 2012

My experience with Family Kia and Jack Parsons was exceptional from beginning to end. Jack provided a warm and professional welcome while delivering an excellent price on a vehicle that fits my needs perfectly. I would highly recommend Jack Parsons and the Family Kia team to anyone I know. This was my first 'new' car buying experience and it was very comfortable. Jack answered many questions and we determined together the car that would be best for me and my two young children while delivering outstanding performance and mileage. I felt very supported and guided as opposed to pushed. Thumbs up! And I love my new Optima!

dimples123

Apr 9, 2012

I was stuck in quite a dilema last week when I traveled across the state to vist a friend in Spring Hill. I had just had an oil change on my 2004 Passat which only had 86,000 miles on it. On SR 19, my oil light came on and very shortly the "STOP-SHUT OFF ENGINE" light flashed before my eyes. I stopped immediately and contacted AAA to come and get me and my dead car. I was fortunate to be towed to a wonderful auto repair shop where they informed me that my turbo engine was damaged and repairs would be quite expensive..possibly in the thousands. I had bought my car in the hopes of getting well beyond the 100,000 mile mark, so you can imagine my disappointment when I heard that news. The car was repaired enough for me to hobble back to Palm Coast, with the advice:"Dump the car as soon as possible!" I had not planned on buying a new car at this time, on a holiday weekend, with guests arriving the next night. I spent the next day on-line researching cars, reading all the reviews about different manufacturers and models. It seemed that there are so many new cars since I bought my car 8 years ago, and it was very confusing. So, because I trusted my mechanic in Palm Coast, I asked his opinion about the cars I had been researching. He said,"If you want a good car that will last..get a KIA" and go to Family KIA in St. Augustine if you want a great deal. I was not familiar with KIAS, so again I went back to the internet and researched them. I was pleasantly surprised about the very good reviews the Optima had gotten and the positive reviews about Family KIA. Many saalesmen from different dealerships called me looking to sell me a car, and until Chris Ferguson called, I had the same pit in my stomach I always have when dealing with car salesman. It always seemed like such a project buying a new car. I talked with Chris, explained my situation to him, and he asked what kind of car and options I was looking for. I was stressed at the time he called, as I was trying to get a ride to the Jacksonville airport to pick up a friend. I had no workable car, and it seemed everyone had left town for the holidays. I was getting panicky about my predicament and he then suggested that if I could get a ride to St. Augustine, I could pick up an Optima from him, pick up my friend and keep it for the night to see how I liked it. And, he stressed, if it was not the car for me, there was no obligation to buy it. I am originally from Connecticut, and never in my life was I ever allowed to take a test drive without a salesman with me, and NEVER have I ever been offered a car to keep for the night. Needless to say, I was very impressed. To make a long story short, I loved the car, decided to take it and the rest is history. Chris got everything together for me, showed me how all the great features worked, did most of the paperwork and within 24 hours I went from being carless and panicky, to having a great car with more options on it than I ever had in any car. Everyone at Family KIA that I dealt with, and especially Chris, was very friendly, helpful, informative, and most of all efficient. I would highly recommend this dealership to anyone looking for a great car at a good price with no high pressure tactics. When I decide to get another car, I will defintely return to Family KIA.

abchorn

Apr 4, 2012

When shopping for a new car, most of us are looking for the bottom-line best price for the exact vehicle that we want. As customers, we are often willing to give up convenience and dealer friendliness in order to get to that ultimate price goal.However, we were pleasantly surprised to find Family Kia and Joey Cassata, Internet sales manager, in the Jacksonville vicinity. After trips to other dealers, we found that they were unwilling to meet our specifications or price and even went so far as to say we only have a manual in stock but your new teenage driver should learn to drive one anyway when we were looking for an automatic model. Joey latched on to our specific needs and after a week and a half of searching for our high-demand vehicle, he was able to locate and deliver EXACTLY what we were looking for at the EXACT price. When it came time to deliver our car, the dealership exceeded our expectations on a quick and unusual transaction process in order for us to surprise our daughter with her new car. It was clean, ready to go and we found nothing on inspection that needed attention. With a full tank of gas we were ready to cruise!Family Kia has kept in contact with us since the sale to make sure that we are still happy and satisfied customers. I cannot endorse this dealership highly enough and would absolutely recommend them to a friend or family member looking for a new Kia!

wpink

Apr 2, 2012

Best auto buying experience we have ever had. We found the vehicle we wanted on line and called Joey to let him know that we were driving down from Jacksonville. After we decided to buy it, while we were waiting for the final paperwork, Joey took us back outside to our vehicle and explained in detail all the features and how they worked. He even set up my cell phone with the blue tooth. Joey was great! ....very straight forward, no pressure sale tactics, and fair. I will be telling all my friends that going to Family Kia of Saint Augustine is well worth the drive. I just re-read what I wrote and think it sounds like a commercial, but this is how I really feel about our experience there. If you don't live in Saint Augustine, take the time to drive there and visit Family Kia before you purchase anywhere else.

elriocasa

Apr 2, 2012

On 2012 Sorento although the service staff is friend, I had very bad service experiences. These 4 different service items took numerous returns to the dealer ship to fix as follows:1) dealer installed wind deflector - after installation, I had to bring the car back two (2) more times for them to get it fixed finally. On the 2nd, the tech argued with me it was correct. When I showed the service writer the issue, they say they had installed the brackets reversed, it was corrected. (Good thing I figured this out - the dealer should have!)2) dealer installed trailer hitch - after installation I had to bring the auto back again and show the dealer that had to correct the heat shield at the muffle and the hitch wiring was loose and not installed and shielded. The instructions that came with the hitch was not followed.3) foam weather stripping on the windshield - after delivery of the vehicle, I noticed foam weather-stripping push out from the windshield and coming into the cabin. 2nd & 3rd return trips yielded the tech trying to stuff back under the trim. After we called Kia, they advised the repair was not correct - that the dealer had to pull the dash to repair. Appt was made, car back the next day. Update: windshield chipped by rock caused replacement by independent glass repair. When the windshield was removed, we found that the weather-stripping was not repaired only stuffed back in. The windshield tech attempted to correct like the rest of the windshield. To be continued - another call going into KIA.4) right low-beam headlight not working - after repair we were told loose wire. After 3-days, the headlight does not work again. Here we go again. I have placed a call to the Service Writer and Service Manager. As of several hours later - no return call.I cannot understand why this dealer cannot install it or fix it right the 1st time. Not only does return trips proved to be a bad customer experience, waste time, and Ill bet; causes the dealer unnecessary expense that they should not bear by doing it correctly the 1st time.

gr8skot

Apr 1, 2012

Joey Cassata made the purchase of our new Kia Soul the easiest and most pleasant new vehicle purchase of my life. I would recommend Family Kia and Joey Cassata to anyone who is considering making a new vehicle purchase. The price was great and the actual purchase process was quick and painless.

Carin Mitchell

Apr 1, 2012

I would highly recommend Family Kia dealership! Searched their web site for both new and used Sorentos on a Saturday morning, exchanged a couple of e-mails with Joey Cassata, went to the dealership in the afternoon and drove home in a 2012 Sorento the same afternoon! Our salesman, Joey Cassata, was/is awesome! We knew we had some credit issues and explained them to Joey right up front. He never batted an eye and treated us like royalty throughout the entire purchase process! I've been back to Family Kia to purchase a few accessories and had them installed ~ the people in the Parts and Service departments were wonderful, too! I would/will most certainly recommend Family Kia and Joey!

kbowling

Mar 30, 2012

We had a great experience with our purchase. Thank you to Joey Cassata for working with us and helping us find our new Kia Sedona.

gators4u

Mar 27, 2012

The reason why recommending this dealership would be so terrible is because THEY ARE TERRIBLE.I worked with them for four days, and they told me on three different occassions that I was approved through a bank. They also had me pick out the vehicle that I wanted and what color and cleaned it for me and also filled the tank. I brought all my documents to them on Saturday and gave them everything they asked for and everything was good to go they told me. Yesterday, comes around hardly no communication but in the morning my sales guy told me that I was in GOOD HANDS and everything would be taken care of.By 6pm that night, he wrote me a TEXT message and told me that He was so sorry but the sales manager had the deal all wrong and I was NEVER approved but at 4pm I was approved so not sure what the heck happened at all but I know for one thing:DO NOT EVER TRUST THEM!!!!! I have had a bad experience with a kia dealership before and they knew this and assured me that they were different. Turns out they are no different than the rest of the kia dealerships out there. My grandfather was going to go to them to buy a vehicle too, NOT ANYMORE. I would rather get a tooth pulled than to be LIED TO on a number of occasssions, and to have no communication with them. Dishonestly is something that I do not take lightly, and I will never return to this dealership EVER!

btemplin

Mar 15, 2012

This is my first experience with Family Kia and I'm so happy to join the family. I will recommend this dealership to anyone interested. I did spend a couple of hours there but I observed the interaction with all the team members and was highly impressed with their team work. This dealership is small in size compared to other dealership but the customer service I received was top notch! This place is a hidden treasure that I am sure will expand in the near future due to their great business. Thank you for all your professional treatment I received!

Ben n deb smalley

Mar 14, 2012

Hi, I just wanted too take the time too thank mrs.Deborah starley for being so kind when my husband called too speck with her about getting a new car after we were treated so rude at the KIA here in Jacksonville I will continue my sale here at family KIA and will most definitely send all of my family and friends here so they will have the best treatment when shopping for a car hopefully I will be a happy car owner from family by the end of the week from the best dealer ship in fl, 8)

FormasHope

Feb 27, 2012

I cannot say enough great things about Family Kia or our sales rep Jack Parsons. We had really done our research and look at every brand of new vehicles. I knew I wanted the Optima front the start. Having a fully loaded vehicle with a great warranty and great price, I knew this was the car for me. I went to Kia in Daytona Beach (which is where I live) and I was sadly disappointed all around but most with the sales guys. I started calling surrounding area Kias dealers. Mostly I got the same response. Until I spoke to Jack Parsons!! We have wonderful on the phone and followed up with any questions I had. And even when I called in the middle of their busier time, he made time to call me back to let me know he hadnt forgotten about me or my questions. I took this as a sign of honestly and someone I wanted to do business with. So after Jack got everything done, down to the price I was trying to achieve, we made the trip to St. Augustine. And now I am the happy own of a 2012 Kia Optima. I could not be happy with the service and making the trip it was all worth it. Jack Parsons made me a happy lady! Thanks Jack.

WendyAnderson

Feb 27, 2012

Totally pleasant experience! I already knew the type of car I wanted, Family kia had the best price...got me in my brand new car(that I LOVE) and I am totally pleased with the whole process!!! I would advise anyone looking to buy a Kia to shop at Family Kia in St. Augustine, FL!

kchavanu

Feb 25, 2012

I went to Family Kia on Feb 18th, 2012 after being contacted by Joey Cassata on Feb 17th. I arrived at 9:30 a.m. and processed the paperwork, by 3:30, I impressed to Joey I had to be to work at 4:00 p.m. and to stop detailing my vehicle and I would bring it back on Sunday the 19th for detail and the gas filled. When I arrived on Sunday at noon, Joey and I rode to the gas station to fill up my Sorento and the tank was full, but the gas guage was reading a 1/4 tank, Joey then informed me that the fuel sensor would have to be replaced, so he gave me his Optima, thinking my Sorento would be fixed by Monday, I drove the Optima back to Family Kia on Monday, Joey then informed me that a part had to be ordered and overnighted and he would deliver my car on Wednesday, cleaned and filled with gas, after Monday, I did not hear anything until I called on Wednesday, Joey did not give me the status of my vehicle, but then transferred me to the Service Department so I could hear the status from them, after 12 minutes on hold, listening to the Red Carpet Service and customers are #1 I hung up the phone and called back to talk to a manager (Steve), Steve informed me that my car would be ready Thursday and Joey would deliver my car. On my way home from work at 2:30 Thursday, I received a call from Kevin (in the service department) saying my car was ready and Joey was off that day and would deliver my car Friday...I waited until 7:00 for a phone call, then I called Kia and Joey said my car was ready and did I want it delivered that night or wait until Saturday, I told them if my car wasn't delivered by 10:00 a.m. Saturday, I would be back to retrieve my trade in and they could cancel my contract. I received my car Saturday Feb 25th after 11:00 a.m., once the driver left, (which was a service guy) I noticed that 154 miles were on my car and the car had not been detailed, tape was still on the windows and the carpets were not cleaned and the car was spotted. NOW... a car that supposedly was in the shop all week waiting on parts would not have 154 miles on it, not to mention they had 7 days to get the car detailed. This was the worst car buying experience I have ever encountered. If communication would have been a factor in this situation, I may not be so sour, but I had to make all the calls. Joey was a very nice guy but his salemanship lacks concern for the buyer.

mystic532

Feb 25, 2012

looked online and put in a request about a car i saw there. Joey called me the next day with a few questions and to set appt.went in hoping but not really expecting to get a new car, had never had a new car.Joey and Mike work magic and we drove out with a new Kia Soul. better then avg experience. look forward to using the service dept and if i need another car we will be going to Family Kia of St Aug.

tmorales0410

Feb 22, 2012

I went in on a Sunday and picked up my Kia Soul on a Wednesday and from day one Joseph was wonderful. He helped me find a car I could afford and never once became pushy in trying to make a sale. He answered all my questions and was a great help. I would recommend him to anyone looking to purchase a vehicle from Family Kia.

CAROL ANN STOUGHTON

Feb 9, 2012

I WAS VISITING IN PALM COAST, AND AFTER GOING TO ANOTHER DEALERSHIP IN DAYTONA, BEING TREATED RUDE, AND CONDENSENDING, I DECIDED TO TRY ANOTHER KIA DEALERSHIP. AND TO MY GREAT SURPRISE, FOUND THE BEST SALESMAN AND DEALERSHIP AT FAMILY KIA. JOEY CASSATA'S MANNERS AND KNOWLEDGE OF MY VEHICLE, ( A 2012 SORENTO ) NOT TO MENTION HIS POSITIVE AND DEEPLY CONCERNED POLITE WAYS HAS WON ME AS A POSITIVE SALES PERSON AND GREAT HUMAN BEING AND FUTURE CUSTOMER. HARD TO FIND THESE DAYS WHEN DEALING WITH CAR SALESMEN AND DEALERSHIPS. I ALSO HIGHLY RESPECTED HIS BOSS AND ALSO THE FINANCE PERSON. DONT FORGET THAT I TRAVELED SOME 70 MILES TO BUY, AND WILL DO IT AGAIN IN ABOUT SOME 2 YEARS, AS I TRADE OFTEN, AND WILL BE BACK, ESPECIALLY FOR THE PERFORMANCE AND WARRANTY KIA HAS AND AM SO GLAD I AND MY FRIND WALTER MET HIM. p.s. and Walter is really not impressed by anyone.!!! SINCERELY, CAROL ANN STOUGHTON

laurels

Feb 6, 2012

I have given all 5 Stars to Family Kia of St Augustine bc it is defently Home of The Red Carpet. Jack Parsons and his sales team work very hard for 2 days trying to get my hsband and I a new car which i am very greatful for. No one could ask for a better dealership or a better sales man. Jack Parsons is the best and I would most defently ask my friends and family to visit him when they are in the need of a new car. If it was up to me to decided who gets a pay raise Jack Parsons would be number 1. Thank you Jack for all your hard work and I hope to work again with you in the future.

gtudor1982

Feb 1, 2012

Joey was very helpful in all aspects of my new car purchase. He explained everything to me very clearly and more importantly LISTENED to everything I needed: I safe, reliable car that was good on gas and had 4 doors; he knocked it out of the park. I was immediately impressed when I visited the dealership with the wealth of experience there, the people seemed to genuinely care about and ejoy their work and their customers, it wasn't just a bunch of young kids trying to rip you off just to earn a fat commission check. My credit wasn't the greatest and they managed to find not one but two lenders when I've tried several times in the past several years and not even gotten one offer! Joey even stayed late on his wife's birthday just to make sure I was taken care of and had EVERYTHING I needed before leaving the dealership. The people at Family Kia seem truly committed to above and beyond service with the hope of potential future business and as far as I'm concerned as long as the car works out for me, the service was exceptional and I will definitely be recommending Family Kia to my friends, family, and coworkers for their automobile needs.

erinlmt

Jan 30, 2012

I really enjoyed working with Joey. I really feel he went above and beyond to help me get the best deal possible on my 2012 Kia Forte EX. Great customer service! Very personable and easy to talk to. He had an answer for every question I had and even showed me how to work different features in my car. I will recommend Family Kia, Joey in particular, to anyone looking to purchase a new vehicle. He is excellent, excellent, excellent!!!!! If he is still selling cars when it's time for me to buy again, I will definitely be returning!

sherryxmitchell

Jan 28, 2012

I got a great deal and the people were very friendly and helpful. The whole experience was extremely positive. I love my car and look forward to dealing with them when my lease is up.

Kellymcd2005

Jan 25, 2012

A long time customer of Family Kia. Once again, I was not disappointed. Chris was enthusiastic, well informed and very attentive to our wants and needs. I am a very pround owner of a brand new 2012 Moss Soul. Thanks to Chris and all the staff, I have the car I wanted at the price I wanted to pay.

HBarnes

Jan 21, 2012

Joey was professional, helpful, willing to assist with understanding of the vehicle beyond his working hours.I will recommend Joey to my neighbors and friends.

tjonan

Jan 13, 2012

I inquired about an add on the radio for a "Guaranteed" 6000.00 trade in on your vehicle no matter what shape it is in. (Mine is in Great shape) I inquired online. I received an e-mail from Joey telling me to call him. I called asked for Joey and Chris intercedes the call. I gave him my information he said give him 20 minutes and he would call me back. No call back. I emailed joey and he gives me a spill about customer service and ask me to come in and see what my options are. I don't live in St Augustine so I need to know my options and whether or not they can help me before I drive that far. The next day I call ask for Chris he claims he tried to call me back,( No I have caller ID there were no calls from Family Kia.) He discussed some options with me and said he was going to do some checking and call me back in an hour. I waited ...no call so I called again asked for Chris and some guy with an accent told me Chris was out for the day. I explained I had just talked to him a little over an hour ago. He said well he just came in "temporarily" and he took my information and said someone would get back to me. I let him know I would be stepping out to pick up my children from school. I got home, had a missed call and when I called back I told the receptionist I wasn't sure who had called me back but I was originally talking with Chris.She said Chris was with a customer. Hum and supposedly he was out for the day??? Sounds like a little dishonesty here. I know that car salesmen are not the most honest people in the world, but hey a little common courtesy would be nice. If you can't help me at least have the decency to let me know. I will NOT recommend anyone to your facility for business. By the time I called back for a third time I got a hold of Joey my attitude is pretty much ruined and I decided I rather not do business with this facility. Not to mention the fact the 6000.00 "guaranteed" special doesn't specify that it is on the 27000.00 vehicles only. No I do not recommend this facility.

NOtt

Jan 6, 2012

My family has purchased 4 cars (all new) from this dealership (Soul, (2) Sorenta's, Spectra and 3 (all (Soul, (2) Optima's from other dealerships inFlorida. I recommend them all the time. The owner, office ladies, & other staff is thegreatest. I just got rear-ended and the front of the other car (Chev-Cavalier) was amess and all it did to my Kia Soul was broke the license plate frame and scratchedup the bumper around the license. As hard as I got hit I figured the whole back wasmashed in. This just verifies that Kia Soul's are great in crashes.

AmberRose1213

Dec 13, 2011

so far i have gotten two vehicals from st auggie kia and love them... derrin in service is great and knows who i am as soon as i walk in the door... debbie got me the best deal on my serento and i couldnt be more happier

davi50

Oct 11, 2011

I visited 2 other Kia dealerships in Jacksonville and was not treated as a potential customer. I saw a commercial for Family Kia in St. Augustine, and spoke to someone on line in internet sales. Mr.Joey Cassata, asked the right questions and gave me the answers I needed, before making a 45 mile drive. I made an appointment to meet with Mr.Cassata and glad I did. My wife and I, are proud new owners of a 2011 Kia Soul. The right car for our needs and the buying experience was great. I will recommend Family Kia to all my friends. Thanks again Mr.Cassata and Family Kia.

djsabc

Oct 7, 2011

The feeling was very Relaxed and friendly at the dealership. Every person that we spoke to made us feel like we were valued customers and not just numbers.Tony (our sales person) was very informative and guided us through the process to make the purchase easy. We ended up buying a Kia at a price we thought was fair and feel like we got a good value with our new car.My wife was very impressed with the staff but she was even more impressed with Tony he spoke to her and not at her. If she had questions he answered them quickly. If she had concerns he took care of them.I was impressed with Tony because not once did we feel rushed, we spent a lot of time with him and I never felt any kind of pressure. He was calm and reassuring, he valued our business and our comfort.Financing was a snap and we got a better percentage rate with them than we did with our credit union (I know I was surprised also).My wife and I recommend Family Kia and highly recommend Tony for a shopping experience that you will enjoy.

linstuff

Sep 26, 2011

IT WAS A PLEASURE PURCHASING A NEW CAR WITH THE HELP OF TONY DASILVA. I MET MR. DASILVA WHEN I WALKED IN TO "JUST LOOK" AND WAS IMMEDIATELY IMPRESSED WITH HIS PLEASANT DEMEANOR. I FEEL LIKE MR. DASILVA PUT FORTH GREAT EFFORT TO PUT TOGETHER A DEAL THAT WAS AMENABLE TO BOTH THE DEALER AND CUSTOMER. AS A FEMALE BUYER, I FOUND THAT I WAS TREATED WITH RESPECT AND NOT WITH A CONDESCENDING ATTITUDE AS CAN BE THE CASE WITH OTHER DEALERS. I HAVE BOUGHT NUMEROUS NEW CARS OVER THE YEARS, AND HAVE TO SAY THAT THIS WAS THE MOST PLEASANT BUYING EXPERIENCE TO DATE. I WOULD DEFINITELY RECOMMEND BOTH MR. DASILVA AND THIS DEALERSHIP TO OTHERS. MANAGER AND FINANCE MGR WERE ALSO FRIENDLY AND ACCOMODATING. I HOPE ANY FUTURE CONTACT WITH THIS DEALSHIP FOR SERVICE WILL BE SIMILARLY SATISFACTORY.

monica13131

Sep 18, 2011

I would recommend this place to everyone. Between the sales associate and her crew, I walked out with a Kia Forte with payments not much more than the one I traded in and a fantastic percentage rate.

myfine379

Sep 5, 2011

Tony DaSilva, and Family Kia, Two wonderful Names, We will never Forget You have all Made A Dream come True, You Treated us Like you would Have your Own Family, You Fed us when we were Hungry Too!!! And you sold us the Car we wanted, not what we didnt need like most other dealerships have tried to do in the Past, thats why we never bought a new car, till now,and at a price we could afford ,you went above and beyond what other Dealerships would have done. Even after we found out we could have got our new car financed through our own credit union JM Family Federal Credit Union, You never once gave us any problems switching the paperwork to get it done, most Dealerships would have refused and complained, But You Guys , You really showed you are all about Customer Satisfaction and Service and you will Do what ever it takes to Please Your Customers,, We are so Proud Of You All ! If I was were Your Boss , I'd make sure you got a Great Bonus Just for being Honest and Upfront ....... And a Special Thanks to Jm Family Federal Credit Union for also giving us a chance to own a new car also.....Thank You So MuchThomas & Patricia Turner

SRIENS

Aug 10, 2011

THIS WAS THE BEST EXPERIENCE!!!! EVERYONE WAS SO FRIENDLY AND HELPFUL, REAL PEOPLE ALL THE WAY UP TO THE OWNER. I HAVE ALREADY RECOMMENDED THEM TO COWORKERS AND FAMILY DEFINITELY WORTH THE DRIVE FROM JACKSONVILLE

beatinheartbby21

Jul 29, 2011

When I first came to Family Kia in St. Augustine, I was a little skeptical and a little guarded. My first car had been a 2001 Ford Focus which I had bought used at a buy here, pay here establishment in 2009. This buy here, pay here establishment assured me of the vehicle's dependablility, its durability and above all it's LONG LASTING capability. One Year and six months after owning this vehicle and, ironically right after paying it off early, it broke down and left me completely immobile. when confronting the very salesman who had sang the cars praises, I was told that it was not his concern, and more or less, too bad, so sad. The only comfort I had was that I was no longer a first time buyer and the car credit I had earned would help me in getting a new car. That comfort lasted right up to the moment I was notified that they do not report to credit bureaus . WHAT A WASTE OF TIME AND MONEY. As you can imagine, I was very put off at that idea of having to deal with another crooked salesman who only saw me as a means to up his paycheck. So there I was, a twenty-one year old college student working as a waitress in a recession, and on top of it all I was considered a firt time buyer. When I arrived at Family Kia, the first person to approach me was Jack Parsons. He was friendly and very up front with me about the limitations placed upon me by my age and employment. After learning about my situation, he showed me my options and discussed in detail everything he was trying to accomplish in order to secure the car that was right for my needs and funds. Jack Parsons fought for me to be financed without a co-signer, he argued my capablitly to take on the responsibility of a new car, and the fact that I deserved to have one. While this war was waging on, Family Kia gave me a loaner car so that I would have a means of transportaion to which I was very grateful. After I was approved, Jack Parsons sat me down and asked me what I wanted in a car. Two hours later I had it in a white 2011 Kia Forte EX. It was perfect, everything that I had asked for. It even had a moon roof and alloy wheels :] I cannot tell you enough how Jack Parsons has changed my mind about sale associates. He was not just professional, he was personable and involved in the experience with me, not just a mere onlooker. I felt like my success at Family Kia was his as well. I can't tell you how great it was to be treated like an end, instead of the means to something else. I owe a huge thank you to you Jack Parsons and to Family Kia, You really did make me feel like family. <3

dwblmb

Jul 26, 2011

Friendly professional dealership that doesnt give you the run around. They gave us top dollar on our trade in and they up front an honest the whole time...

Mojito18

Jul 22, 2011

Eddy Hackney was the most awesome salesperson ever. He provided excellent customer service, caring attitude, amazing follow-through and every promise that he made he made absolutely certain that it was carried out. His personality was so unique and he kept our attention all the time. He never put pressure on us to close the transaction. His knowledge of the product and the way that he treated us in such a professional manner was the reason that we made our new car purchase.Mr. Jeff Norman treated us in the most utmost professional manner all while caring about making sure that we were taken care of and that our financial needs were all covered. He made our 18yr old feel like she was top priority in making sure that she got the car that she wanted.We will highly recommend both of these gentleman and Family KIA of St. Augustine to all of our friends and family.

Thevanwormers

Jul 21, 2011

Plain and simple Family Kia is the only Kia dealership that I have found that is 100% upfront and honest about the deal they are offering. They didn't say one thing over email/phone/advertisements and change the deal when we arrived. My family lives in Orlando where we have a handful of Kia dealerships and we chose in the end it was 100% worth the over 200 miles around trip because of Family Kia's outstanding customer service and their honesty with final cost of the vehicle (which by the way was the best price we were offered). We just purchased our optima ex yesterday that Eddy tracked down for us and we absolutely love it. We would recommend Family Kia to anyone in the market purchasing a new vehicle regardless of their location in Florida...it is worth every mile. We would like to send a big thank you to Eddy (you were awesome) and the entire staff at Family Kia.

cfolds

Jul 20, 2011

When I walk through the doors at Kia the first person to approach me and my husband was Jack Parson, I was only going to look and ended up buying because of his style. He is a true people person!!! He walk me and my husband through everything, Jack Parson work with us on the amount we wanted for our buick for a trade in, he was back and forth and never lost his smile even when we were a little sceptic. I have never own a Kia and fell in love with my 2011 Soul. I bought the one that was in the show room it had 2 little knicks and within a week they were fix. Jack has also kept in touch just to make sure we are happy.b Everybody at Kia was very nice but the one who shines is Jack Parson. I am now part of the Kia Family. Thank you, William /Christine Folds

mshoneyx3

Jul 19, 2011

Eddy Hackney was a very friendly, knowledgeable, helpful salesman who was in no way pushy (which was definitely nice). He did everything he could to help us find a car we would love, and to my surprise we did! We went to Family KIA just to browse the used car lot, when Eddy introduced to my father and I the 2008 KIA Sorento we just fell in love with the car, which I ended up buying later in the week!! Not only did he help us find the vehicle, but he serviced every picky detail me and my father found wrong with the suv (which was not much). My only complaints were that the car reeked of smoke, there was no key remote and the hood needed a new paint job, and Eddy took care of everything free of charge! He even supplied a loaner car while they were servicing mine! My favorite part about the deal was they extended the warranty from 60k to 100k!!! which was definitely a big deal for me since I have to drive back and forth from college. Overall I absolutely LOVE my new KIA Sorento and would most definitely reccommend Family KIA and Eddy Hackney, and already have twice this week!

DarleneH

Jul 18, 2011

We just purchased a 2011 Soul to go with our 2011 Sorento. Why would we have two new cars? Well, it's because of Jack Parsons at Family Kia. I'm reluctant to call him a "salesman" because he is so much more than that. Basically, he asked us what we wanted and then went to extraordinary lengths to see that we were not only satisfied with our purchase, but actually felt good about the entire experience. Like most people, I'm not particularly thrilled about car shopping. But working with Jack on these two purchases has been a pleasure. In addition, Darwin was helpful with all the paperwork involved in buying a car and when an error occurred it was settled in our favor even though the dealership could have voided the sale and required us to come in and fill out all the paperwork again. If you look in our driveway, there's no doubt that we are a Kia Family -- and appropriately, that's due to Family Kia. If you want a Kia, just go there and ask for Jack. You won't be disappointed.

Margaret Morin

Jul 1, 2011

We don't enjoy going car shopping. The experience is usually pit in your stomach and not always ending with a happy result. I must say shopping at Family Kia was a good experience. We would reccomend the dealership and the friendly salespeople.

ettalew

Jun 28, 2011

They were very friendly and helpful. I feel like they were really interested in helping me. yes I would recomend this dealership to my friends.

MaryRizzi

Jun 28, 2011

Everyone was friendly and nice, they offered every amenity, my overall experince was the best I have ever had when buying a car. I would strongly recommend Family Kia, Tony DaSilva and Darwin Groton, but start with Tony.

warrengoodwin

Jun 26, 2011

The process of getting our new Sportage took some time but that was due to their current inventory not including a vehicle that we wanted, color, options, etc. We provideed our requirements to our salesperson Debbie Stearley and she went above and beyond with what seemed like a search of the entire state for what we were looking for, she was able to find the right vehicle at a different dealership. Once she was able to get us the vehicle we wanted, we were able to finish the deal within a day incluing getting the vhicle from the other dealer, prepping it and completing all of the documentation with Darwin, the Finance Manager. Overall, from our prospective, the staff at Family Kia works hard to get the customers what they want. They are professional, courteous and friendly. We are not necessarily the easiest customers to please but these guys have earned our loyalty, so much so that this is now our second purchase from them. This is truly a FAMILY relationship for us.

glenn2reed

Jun 25, 2011

They are very friendly and helped get my son a vehicle. We are from jacksonville and had to return the next day Debbie filled our tank with gas. I have never had anyone do that before. If i ever get myself a new car I will definatly go there and have Debbie help me out again. She really made my son and I feel welcome. Shes the best!!

WendyT0314

Jun 18, 2011

I drove from Mandarin to St. Augustine to purchase a new car, I had the best service from Eddie, he did exactly what he said he would do to get me in my new Soul. I have several people interested in the Kia Soul, and told them that it would be worth the extra drive, to get the excellent service that i experienced. Thanks Eddie!!!!!

freeman_in_fla

May 16, 2011

The staff named above made my car purchase both easy and they calmed my fears about this large purchase. I was given an exceptional trade-in deal, and I received terms that meet my budget. I recommend Family Kia, and please go and see Eddie and you'll/he'll be glad that you did.

bmcswp

Apr 5, 2011

I purchased a new Sorento LX AWD from family Kia and was very happy with the overall car buying experience. When I was driving my Sorento home from the dealership I noticed it pulled slightly to the right. I live 40+ miles from the dealership and needed to get home to go to work or I'd have taken it back at that time. I called Darren in the service department (I'd been introduced to him after I bought the truck) and he asked when could I come in. In short I went to the service department and explained the issue. Clive, one of the Master Technicians at Family Kia, took the truck for a drive, noted there was some pull and put it on the alignment machine. The truck was out of specs (possibly due to trailering it up from 350 miles away). Clive zeroed it out and got everything in the green. He and I test drove it together and noted some residual pull, he explained that it may be the tires. At this point I'm thinking "the tires? what?". He said he'd was going to switch them and see if helped, I was a bit skeptical but he is the Master tech. After a quick ten minute wheel switch, we were back on the road, with no pulling to the side! Clive you ARE da man.. Frank finished up my paperwork and after paying a bill of , , nothing, I was back on the road. Thanks for taking the time and helping me get it just right. You guys (and gals) are consumate professionals and I can easliy see why you have a top rating. You've made a customer for life.

ChrisAbt

Apr 4, 2011

Great experience. Found Family Kia after looking at several different car brands/dealers. Jack made us feel comfortable immediately and was very accommodating -- no heavy-handed sales pitch. We test drove a Sorento and were very pleased. Talked #s with Jack and Wayne and they sent us home that night with a Sorento so we could be sure it was really what we wanted. We went back the next day to sign the paperwork.Everyone at Family Kia was helpful and considerate and they made buying a new car a very pleasant experience. We're thrilled with our new Sorento! Thank you!

CHARLIEDAVIS

Apr 2, 2011

I absolutely would purchase from Family Kia of St. Augustine again! In fact, this has been my best "car purchase" experience ever (and I've bought a bunch of cars!!) Wayne Acosta and Eddy Hackney worked together to give me an outstanding offer on my trade-in vehicle and went way out of their way to give me a good overall deal and to make it very easy to purchase the new Kia. They were never pushy or impatient. Also, before I made up my mind to actually purchase the car, I shopped one other Kia dealer (Kia of Orange Park) and they were not even in the same league. Both in price and customer service.In summary, I'm very picky and expect a lot for my money and Wayne Acosta and his team are the BEST! Thanks for a great car purchasing experience!Charlie Davis cell: 904-588-5882

bob67

Mar 31, 2011

A painfree buying experience, Jack and his associates were friendly, knowledgable and honest. There was no high pressure sales pitch, we were able to make a deal that was fair to both buyer and seller. They did not have the color we wanted in stock but obtained it and had it prepped and ready to go in 48 hours. I would highly recommend this dealer to anyone who might be interested in an auto from Kia.

grandpajim

Mar 4, 2011

I recently purchased a 2011 KIA Rio from Family KIA and traded in a pick-up truck that I wanted $13,000 for in trade. There was a $1000 rebate that day as well. When the salesman (Tom) came back to me with the trade-in amount, he told me they were giving me $13,000 for my trade in. Later I asked him if he added my rebate and he said yes. I was very satisfied with the deal they gave me. When I got home, I discovered that the rebate had actually been added to the trade-in value to make the $13000. Later that evening Tom called me to see if I was happy with the car, and I told him I was happy with the car but I had found that the rebate had been added to the trade-in to make the $13,000, not $13000 for the truck plus the $1000 rebate. He said he could have misled me and that he would go to his boss to see what he could do. I had already signed the contract, they did not have to change any part of it. Tom called me later and said I needed to come in and see Scott in Finance. When I got to the dealership I discovered they had gone the extra mile for me and corrected the problem. This is a very honest salesman and dealership, I was very impressed and would recommend them to anyone. Jimmy Beach

legalgirl01

Feb 3, 2011

My husband and I went to this dealership to purchase a truck we saw online. We ended up purchasing two cars and this was by far the best car buying experience we have ever had. No BS and no games or price haggling. Joey was very friendly and helpful. We were in and out in about 3-4 hours or so...considering we bought two cars, this was extremely quick. Again, no games, no BS...they were straight up with the price and got BOTH vehicles in our price range right off the bat. They gave us top dollar for our trades and financing was a breeze. We have referred our neighbor to the dealership and we will definately refer more. Thank you Family Kia for taking such good care of us!! You guys are awesome! David and Jessica Short

paleoguy

Sep 7, 2010

I used Family KIA for service because Daytona KIA took 3 tries to fix the same problem with our Sedona(twice)two years ago (six total times). Family Kia service knows what they are doing. Carl and Scott in service listened to my concerns and took care of me the way I wanted to. Thanks Guys!

mariposarojo

Jul 18, 2010

Ms Stearly was consistently friendly, helpful and informative and professional. She provided excellent clear and accurate information. My husband and I had many questions about Kias. When we asked 1 question to which she didn't have the exact answer instead of guessing she immediately made a call to insure that her answer would be accurate. Ms Stearly found that delicate balance between being ready to answer questions, providing convincing arguments about the car in which we were interested but never crossed the line to being "pushy", domineering or impatient with us.Ms Stearley's helpfulness didn't end with closing of our sale. Several weeks after we bought our car we had a Service related issue. Not only did Ms Stearley help us to schedule the Service appointment, she also called after the scheduled date to be sure that everything had worked out for us.we are imporessed with the Family Kia Dealership and have already recommended it to several friends. We are delighted with our Kia Soul. It's everything we'd been led to expect and more. And we feel as though we've made a new friend, Debbie Stearley.

finalfuryk

Jul 5, 2010

Fantastic help from Antonio. He helped us get into a wonderful 2009 Kia Rondo. He was very knowledgeable about the cars and actually suggested the car we ended up with. This is our 2nd car from Antonio and my family's 5th. Family Kia will be our family's first stop whenever we look for a car in the future. Antonio is a wonderful salesman who will work with you as best as he can. Ask for him by name. Highly recommended.

jwmenard75

Jun 28, 2010

This was definitely the best experience I have ever had with a dealership/dealer. In the past I have always walked away from buying a new car feeling like I got ripped off, but I felt like this dealership was extremely honest and forthcoming in getting me the best price they could for my new Kia Soul. I love the car and would highly recommend this dealership and Joey C. to anyone in the market for a new car. Did I mention that I LOVE my Kia Soul, and get compliments on it ALL the time! :)

juliehensley

Jun 28, 2010

joey our sales rep was very informative and understood our needs. he negotiated our price with what we wanted and we were willing to pay. he didn't give us a false sales pitch but was very honest and truthful which made him very comfortable to work with. joey made the whole buying experience enjoyable

david32112

Jun 28, 2010

Mr. Cassata was friendly and informative, as well as understanding. Over all it was a pleasant experience. We traded in an 07 Dodge Caliber for a 2010 KIA Soul. It's much quieter inside than the Dodge. The dealership itself was easy to find and comfortable.

elk1972

May 28, 2010

Tony Dasilva, from the initial handshake, showed my wife and I nothing but respect, courtesy and a genuine concern for our interests. There was no fake, flashy attempts at "salesmanship", but only an open and honest approach to finding a realistic solution to our automotive needs. Hands down the best sales experience I have ever had; we weren't treated like a number or quota, but with a nice union of personal professionalism. If he doesn't meet you on the lot, walk through the center showroom door, head straight back to the middle desk and let Tony help you find what you need...When it came to signing the deal, Wayne Acosta not only beat his initial quote but then proceeded to find us a lower rate and payment two more times over the next couple of days! Imagine that, a car dealer arbitrarily finding and then surprising you with a lower payment two more times AFTER you sign a deal for a car!Not a typical dealer. Save yourself alot of time and just shop here first.

PJW1947

May 24, 2010

I thought Debbie Stearley was very professional and I enjoyed the time I spent with her. She was very through in explaing the benefits of the vechile thatI was looking at. She explained the warranty system to me. She brought me a drink while I was waiting for the manager to get back with her. She showed me pictures of her new grand baby, which I am a grandmother and I enjoyed the personal touch she puts in when you are waiting for a response from the Loan companies.Patricia Wiltsee

lkmack62

Apr 26, 2010

St. Augustine Kia is probably the worst dealership we have ever dealt with!! Totally misleading and not truthful about the deal. Instead of being honest, they had us going back and forth over and over again. Then preferred to try to shuffle the papers in front of us instead of being forthright with honesty. We walked out of their dealership and they coerced us back and then didn't honor their contract. Salesman was too busy showing pics of her dogs that she didn't have the contract completed right on their side and then tried to scam us into a completely different deal. Then didn't even have the professionalism to apologize or admit their mistakes. They cheated & cost us several hundred dollars. We highly recommend avoiding this dealership!!!

wildhorses

Apr 24, 2010

Let me start by saying anyone that knows me knows that I know what I want and have an incredible drive to get it. In other words I am quite difficult to please. I looked online for awhile at new Kia Souls. When I decided it was time to contact a dealership I put my information into the system. Elena contacted me right away and was very professional with her message. (I was working). Steve contacted me a few hours later to follow up and was very accomodating without being pushy. He was very laid back and I really enjoyed that. I went to the dealership that night and although Steve had stepped out, he had already prepared Peter to be there and ready to assist me. Peter was fantastic and greeted me by name. He was very patient when I was being thorough with the cars and ready to work magic with Wayne (the finance manager) when I told him I was ready to get some numbers going. The entire process was super quick. Everyone from the guy dilligently cleaning with a mop and bucket to the guys that work the magic numbers back in the offices (Steve and Wayne especially) were incredibly friendly, laid back, and very professional! The dealership was immaculate and you can tell they take pride in their work! Wow! I purchased a vehicle that they didn't have in stock so they loaned me one that was on their lot until my vehicle came in. These guys really went the extra mile when the Soul I ordered didn't move from another dealership quickly enough. They understood that I had to drive a "loaner" longer than I would have desired and even threw in an extra that I had inquired about previous to the sale for the trouble! How Intuitive!I can't stand walking into a dealership and feeling like I can't breathe due to a swarm of sales people that are trying to convince me to buy something I don't want. The difference between me and others is I will actually tell the dealership or sales people that I don't appreciate the treatment and walk. Thanks to the professionalism displayed at Family Kia I am the proud owner of a new Kia Soul. I also have lower payments than buying a used car at another dealership.If you are considering buying a new car you will be in good hands with these professionals! Give them a chance, really. You will be blown away by their service! Thanks again to Elena, Steve, Peter, and Wayne!

ginnymary

Apr 23, 2010

from the time my husband called on the phone and talked to debbie till we came over to look at car till the time we left everyone was friendly and debbie had the answers for us if she did not she found them we just came back from vacation with our KIA and we all loved it the dog also with seats down she can hide in shade if she needs to job well done so far have not experienced the service department but sure they will please also the kellers

TAJ1

Apr 23, 2010

My entire experience with the Family Kia Dealership was AWESOMe!! They were friendly,professional and so helpful..would I buy another Kia thru them? From the Internet for information to the parts dept...GREAT!!!! OH YESDebbie was the greatest..Thank you so much and I have spred the word!!!!

bfordlady

Apr 10, 2010

We stopped by Family Kia of St. Augustine, Florida only to look at a Kia as we are not familar with the brand, but saw several TV ads and the price sounded good. We were met by Debbie Stearley and DROVE a Kia Spectra home. She knew all about the car, very friendly and professional. We will recommend this dealership and especially the salesperson, Debbie, to our friends. The Financial gentleman was also very helpful, professional and friendly. Thank you as we are now the proud owners of a Kia.John and Lois Ford

tednpat

Apr 10, 2010

One of the best run dealerships I have ever worked with. They were willing to go the extra mile even though we had not purchased a car from them yet. We had a major problem and they worked very hard to resolve the problem financially with the manufacturer. Many times we have needed help and they are always there to be of service.

tbarney

Apr 4, 2010

I walked in to see the new Souls. Joey greeted me and took me for a test ride. This car handles and rides much better than I thought it would. He explained many details about the car I did not know about. Then Joey got me a great deal on a used 2010. Wayne finished up the deal by going through some extra effort to give me better financing. I appreciate the respect and friendliness they showed me during the whole process. You can tell they like what they do and they are proud of their cars! It was a great experience. Thank you both!

JTGRENOUGH

Mar 7, 2010

Very sensitive to our personal needs. Met all of our requirements in a very compact time frame. Would have no hesitation in recommending family & friends to this dealership. Extremely knowledgeable people to work with. The people were extremely professional. It was the best car sales experience we've ever had!

Barbara3492

Feb 20, 2010

Debbie was very knowledgable and very helpful. She is a terrific and enthusiastic salesperson and is a large part of the reason I selected Kia. Everyone I came in contact with was extremely helpful and friendly. I researched many cars online before I went to Family Kia. I especially liked the dealer reviews.

axsed

Feb 16, 2010

This dealer tried to hide additional costs to the car of nearly $5000.00. Also, would not honor the advertisement that was listed in the St.Augustine Record. Dealer fees of 700.00. Very high, other dealers fees in the same area are under 400.00 Walked away and will never be back. Beware of slick talking car dealers.

vbpatel68

Feb 13, 2010

Great friendly service.....It was great experience for us.We will recommend to eevryone. one day last week i pulled in to dealership as they were ready to close,wayne stayed back after closing to walk me there car lot and explained everthing to me.He could have said " Sir, we are close for today, we will be open tommorow at 11am.But did not do that showed me around".Follwing day I got their and Antonio met me and told me that even it was Joey's day off,he is on his way.He came in and i had to leave to get to my restaurant he waited for me till i got back to take care of me.I'm also in customer service and this is one of the best customer service in Auto dealer i've seen in while.FAMILY KIA WHOLE STAFF IS BEST I WOULD GIVE THEM 5STAR'S (*****) VIPUL PATEL.

camperbill824

Feb 12, 2010

We where very well treated by this dealership. got a good deal on a 2010 forte SX sedan equipped as wanted. we where treated politely, courteously, and professionly by our saleman Antonio, finance manager Wayne and Steve the general manager. Only one small problem was a slight delay in locating the exact car we wanted. Steve stepped up to the plate,got on the phone & computed and within 24 hours found the exact car we ordered. He even loaned us a brand new Kia to use for 2 days while his crew went and got our car. They where great to deal with and would recommend them to anyone in the market for a new Kia [ or anyone of their fine used cars ] stop by and see them, [ask for Antonio or any of their fine sales staff ]. They will give you the hat right of their heads and unbeatable service.

bkirkland

Feb 1, 2010

Joey was very helpful and patient. I didn't really have the best credit and i believe he did everything he could to help me, i am a single mom that is very responsible but just needed someone to help me, so thank you Joey and thank you Family Kia. I love my new Jeep Liberty.

rgregory

Jan 17, 2010

We drove over 100 miles one way to take advantage of the deals at family kia. Peter is a fantastic person and friend. He gave us a deal that I don't think could be matched anywhere.All the people at family kia are just what the name says--a family. Thank you everyone for the best experience I have ever had at a car dealership. The sorrento we bought is fantastic in every way. The luxery and value is beyond any expection I could have. Thank you again: Raymond and shawn gregory

gatorbaitstaug

Jan 13, 2010

Picked out a used car and agreed on price. It seemed like an easy process until time for close of sale. There were stalls with my request for an independent mechanic checkup. Each time I requested a revision to the contract there was a change made to offset it. When presented with the new contract the requested revision was pointed out but not the other item(s) they changed. Five minutes of paperwork took all day. Succeeded in wearing me out and ripping me off. Paid way too much in hidden fees and did not receive agreed to service report.

Karen Harrier

Dec 13, 2009

We decided to take a sunday afternoon and compare cars and prices. Our first stop was Family Kia, we were greeted by Walter, he was very patient, answered all our questions, gave us a great price and we bought that day with no further shopping. Great place to do business with. Thanks again Walter. Harriers

langtoni

Nov 10, 2009

Shopping at this dealership was a great experience. Walter Brooks, the used car manager, was a pleasure to deal with. He was patient, knowledgeable and informative, and did not make us feel rushed or pressured. When he was unavailable, he asked Peter to step in for him, and he was equally helpful. Family Kia really does feel like a family, and we are looking forward to a long association as we have our new car serviced there.

bls1920

Aug 4, 2009

I contacted Family Kia, St. Augustine, FL 32086, telephone 866-808-0542 on 08-03-09 and Sales Associate Peter Olson answered. I discussed with Peter about a new vehicle internet ad Family Kia was running on their web site. The ad was relative to a new 2009 Kia Sorenta LX that was just under $17000 after all offers, rebates, and incentives. Peter stated there were several LX models in stock and more were expected soon.I made an appointment with Peter to visit the dealership and take a demo ride in the LX. The fifteen minute demo ride went well, however on the 25 mile ride back to Jacksonville, FL, where I reside I found the drivers seat to be extremely uncomfortable for my height,long legs, and a severe lower spine injury that I have suffered with for years. The drivers seat could only be adjusted so far and the head restraint adjusted to its' rear most position touched the back of my head in a most uncomfortable manner. Inclining the seat slightly to the rear was not a resolution because I would have been improperly positioned for the seat restraints.Also, not present on the demo ride but was present on the ride back to Jacksonville was a bad shimmy in the front end when the brakes were applied under normal pressure from a speed of 60 MPH braking to a stop. My impression was something was going on with the rotors and/or brake pads or other maintenance problem.I immediately telephone General Sales Manager Steve Ladrido and apprised him of the situation. I further requested to "unwind" the deal and be allowed to retrieve my trade-in back primarily because of the severe pain the drive in the LX was causing me.Steve advised that shouldn't be a problem but he would need to consult with Richard Stoff the dealership owner and Steve would call me back. A short time later as promised, Steve called and said my request was granted and I could return to the dealership. I said thank God Steve my back is killing me. The front-end situation had I not requested to unwind the deal was going to be addressed by Sevice Technitian Darren Johnson first thing the following day. Peter was very apologetic about the maintenance situation that developed for reasons not known and also expressed concern about my back.Upon arrival back to the dealership, Steve quickly, friendly, and kindly with a pleasant smile worked out the administrative process to unwind the deal and as a result, it was as if I never came into the dealership on 08-03-09. Steve said he and Richard were not going to keep a customer in a car that didn't work out when that customer had just purchased the vehicle minutes ago. Steve further advised that there weren't any hard feelings on the part of the dealership. How often does a dealer work with a customer like this? Not that often! Family Kia was really a pleasant exception to the rule.I give the dealership high marks in all areas and I would highly recommend this dealer to anyone in the market for a Kia brand and a dealer that is "Family" and customer oriented and isn't "just" in the business for profit or the bottom line. It is a rare thing in these tough economical times to run across a man like Richard and Steve and I am forever grateful and appreciative for that. "Spendid Behavior!"

wprzybylek

Jul 14, 2009

I am 63 years of age and retired in Florida. Our family owns four Kia vehicles and relies on Family Kia for our service. On this visit, a routine one for a 2005 Amanti, I was once again impressed with the Service Department. WITHOUT EXCEPTION, on each and every visit, they have done an outstanding job for us. In particular, Service Advisor Darren Johnson is the most competent and cooperative advisor we have ever dealt with. He strives for top customer service on every occasion. We would not go anywhere else!

penny4

Jul 2, 2009

My name is Penny S. I purchased a 2009 optima at your location and had one the most pleasurable experiences ive ever had purchasing a car due to the friendly and helpful sales rep, Joe Cassata. I had no intention of purchasing untill I spoke with Joe.

bart33105

Jul 1, 2009

I felt very comfortable at the dealership which is very difficult when salesmen really push you into buying a car. However, Joe Cassata was very welcoming, easy-going, and knowledgeable. This charming young man even had the character to make me laugh on several occasions. Thanks to Joe, he made me feel comfortable from beging to end. Thanks to his great service, I will certainly recommend this dealership to others.

scrappinut

Jul 1, 2009

Very content and satisfied with the services at Family Kia. Joe C. was the dealer who spoke with me and Joey. He was very patient with us and did not make us feel rush into the decision. We needed time to think things over and consider all the factors to ensure Joey could afford his car payment.Linnea and Joey

pimpdaddylow

Jun 30, 2009

I came in looking for something economical on gas that wouldn't break the bank. I was promptly greeted by Joey Cassata III. He was very polite and extremely knowledgeable. I am still a few months away from making my purchase but when I do I'll be sure to see him. I have also recommended your dealership to friends who will be in the market. Thank you.

italiankisses879

Jun 30, 2009

Walking in i was greated in a nice professional way by Joe Cassata. He was friendly and welcoming. He realted well to me and my situation and understood where i was coming from when talking about other dealers trying to pull a fast one on people and he was far from a scam. I was extremly happy with my visit to Kia and left with good intensions of returning to make the deal final. He found what i was looking for and assisted in whatever my needs were. I was very satisfied with Joe and Joey Cassata for all the help they offered in my search.

JunebugJs

Jun 30, 2009

Recently I came to Family KIA looking for a soul. I met Joey who was a tremendous help in the process. He was very well informed and educated me on all the benefits of having a soul. I drove a stick shift and an automatic. After my test drives I chose to go with the soul in alien green. I'm very happy with my purchase! The process was stress and pressure free! I would recomend family Kia to anyone looking to buy a car.

jnlewis76

Jun 29, 2009

Joe was very professional and helpful. I was greeted with a smile and made to feel very comfortable while I was there. He was very knowledgeable and answered all my questions. I would highly recommend Joe to any of my friends or family looking to purchase a vehicle. Thanks so much for the great Kia experience.Jeremy Lewis

collrene2

Jun 29, 2009

They were very helpful and very friendly. They worked with me to stay in my price range. My only 2 complaints are that they stated they would put in new floor mats and they gave us used floor mats and secondly they were supposed to clean the vehicle after taking it for a few days to add the floor mats and Sirius Radio and the vehicle was not cleaned. We had to have them keep it for another few hours to clean it. Other than that, everything was great! The customer service in Sales and Service is fantastic.

kilgus22

Jun 29, 2009

I was looking for a good family car but did not know what dealership to go too. After going to several different ones, I found KIA to be the best. The service was excellent and my wife is pleased with our new car. Thanks again KIA! I will recommend you to anyone looking for a new car.

Sneaux05

Jun 29, 2009

Joey was an excellent salesperson. I never felt pressured, but at the same time he did not blow me off like I have experienced at other dealerships. He is very knowledgeable about all of the vehicles as well as other competetor's vehicle's. I recomend Joey on the highest level.

summerFUN

Jun 29, 2009

Typically buying a car is a hassle and dreadful experience, but Joe made it easy going and stress free. We came into the dealership just looking and he was able to find a vehichle that suits our family. He was very patient in explaining all the processes involved and answering our all of our questions. It was very apparent to us that the dealership kept the best intentions in mind and worked very hard to give us a fair and affordable price.

augtvl

Jun 29, 2009

Joey was very friendly and easy to talk to and very knowledgeable. He also was not high pressure, which we liked very much. We are not ready to buy now, but when we are ready to buy a new Kia, he is the only one we want to deal with. Keep him around. He is an asset to your company.

macdaddyy

Jun 29, 2009

was happy with my overall experience and would recommend to friends and family. i would return upon needing new used/new car.when i arrived joe frist aproched me and was friendly and made me feel welcom he gave me an overall view of all cars and gave me 1 that fit my ever need and want.

debw

Jun 4, 2009

From the minute I walked in the door, I was treated like I was someone special. Joey took the time to explain all the features on the different vehicles I was looking at. Steve and Wayne both worked hard at getting me the best rate on a loan that they could. I have been back into the dealership a couple of times since buying my 2007 Rondo and everyone takes time from whatever they are doing to greet me. I have never in my life been treated so well from a car dealership. They truly do have "Red Carpet" service. I love the vehicle and the dealership and would recommend them to anyone. Debbie

Sungirl697579

Jun 4, 2009

They are the best dealership I have ever dealt with. All the staff is very welcoming and worked with me. Did not feel pressured into buying anything. Let me think about it overnight.Would recomend anyone to buy a car from these guys. Good service all around.