Used Cars for Sale at Faulkner Dodge RAM in Mechanicsburg, PA

Jessica

Jul 18, 2016

Alex was just an amazing help in assisting me! He followed me home and helped me get my license plate off of my old car.

Byron

Jul 16, 2016

Everything was handled quickly, and efficiently. I can't think of anything more to say. I need six, or seven more words.

Michael

Jul 15, 2016

Staff was courteous. Sign-in for Inspection was quick. I appreciate that if the vehicle was bought there, State Inspection is free. Service time (1 hour) seemed fairly reasonable though my truck was new (less than 3,000 miles). Their free coffee was good too.

Wade

Jul 13, 2016

Chase was very helpful and answered all my questions as soon as I asked him. The gentleman that did the financing was great too, answered all my questions right away and made sure I was good with everything. Very helpful, I appreciate it!

Ted

Jul 9, 2016

Friendly, knowledgeable sales staff, great price for the car. My wife who had never driven the Milan on the road was given enough instruction to feel confident to drive the car home. We went through the storm that caused damage in East Berlin, with heavy rain and wind. I was in the lead car and she was alone in her Milan. A great job by all your people. I got a map from Barry showing the shortest way home. We were worried about traffic late Friday afternoon.

Ronny

Jul 1, 2016

Leased a 2015 Ram and have never had any issues with service or customer care to date. Great sales staff as well.

Joshua

Jun 28, 2016

Everyone was friendly professional and made it feel like they were all intent on making sure the customer got more then what they paid for.

Gregory

Jun 26, 2016

work wes completed when on time. very courteous personel ,impeovements are being made to facility, purchaced car here and will continue to be a customer in the future

Evan

Jun 18, 2016

Very easy going people. No stress. Great deal. Burnie and Ed were amazing to work with. Thank you Faulkner Dodge Ram

Adam

Jun 11, 2016

Fit me in towards the end of the day for a quick oil change and tire rotation. April and Chris in service continually provide top notch support.

William

Jun 6, 2016

Speed and efficiency with the price determination and completing the entire transaction. All staff were very friendly, courtesy and efficient.

Maribeth

Jun 1, 2016

Burnie was a great salesman! He was very knowledgable about the ford focus, even though he sells dodges! Very personable. Glad you were able to come down on the price and help me get a good deal. The finance person was great as well, i think his name was Chris. We also got free food!

Philip

May 31, 2016

The product knowledge presented by the salesman was excellent. Very smooth process start to finish, from test drive through final paperwork.

Christopher

May 28, 2016

Friendly and knowledgeable staff. They made the buying process very easy and were low pressure. They made sure that the vehicle was the right one for my needs.

Jeffrey

May 24, 2016

Doug in Dodge service is the best of the best. Very knowledgeable, very professional and has a sense of humor. I find him trustworthy.

Gerard

May 17, 2016

My sales associate Chase was excellent to work with and was very accommodating. Ultimately, I had a stress free auto purchase, which is what every customer wants.

Sherry

May 17, 2016

Patient, willing to work with me and for me, thy really try to find the problem with my explanation of the noises my car is makeing

Roxanne

May 15, 2016

My sales man Chase Hughes was great and friendly staff helpful. Love a new 1500 Dodge Ram. Will come back again.

Leonard

May 15, 2016

Excellent customer service. Communication was excellent. ALl questions were answered in a timely fashion. I was kept up to date as we progressed through the buying process.

Erica

May 11, 2016

They got me the exact vehicle that I was looking for even though it wasn't on their lot. I am very pleased with them.

Daniel

May 10, 2016

Case Hughes was an excellent salesman who did not give up on me and was able to work with all my scheduling conflicts as well as my apprehensions about buying a new vehicle.

Tracy

May 9, 2016

Once we got past one little hiccup (my husbands impatience) everything went very smoothly. I was on a VERY tight time schedule and they were able to finish all the paperwork in no time at all, I even had time to spare before I had to go to work.

Keith

May 3, 2016

Very friendly salesperson and staff. Willingness to work with customers. Clean facility. Knowledge of vehicles that are being sold. Availability of staff should any questions need to be answered.

Daniel

Apr 30, 2016

The technician identified a problem and originally stated the truck would need to stay overnight. However, they pushed it through and finished the work in one day so I didn't have to make arrangements for an overnight stay.,

Matthew

Apr 29, 2016

The family experience. In the end, being able to inadvertently talk with a previous buyer about Thierry experience helped out.

Walter

Apr 26, 2016

VERY fast service! I arrived for an early morning inspection and was in and out in less than a hour! Can't beat that!

Marc

Apr 26, 2016

The staff I spoke with was patient, walking me through the process, Chase was very helpful throughout the entire experience

Christopher

Apr 25, 2016

Ron my Sales Rep was awesome! Very personable! We found it a bit difficult to get from the new lot that is being used for pre-owned to the old lot they are fixing up.

Curtis

Apr 18, 2016

It would be great if I could get a return call and the tri fold cover that I have a IOU for

Jacob

Apr 16, 2016

It was great! I was able to buy the car I was looking for and they helped me get it.

Meredith

Apr 12, 2016

My salesperson was kind and patient. I appreciate the finance department being willing to "swing the numbers" to fit my financial needs so that I could drive away in a new car that same day.

Leslie

Apr 11, 2016

Thank you and your service is always great and always what I expected. No inflation of prices because of dealership.

Deborah

Apr 9, 2016

Treated with courtesy and service was fast. Facility was very nice and we were treated very nicely. would diffidently buy here again.

Carroll

Apr 9, 2016

Steve Troutman, our salesman, was very helpful in fulfilling our quest to buy the right truck for our needs. The person handling the finance part of the deal (his name escapes me) was also very knowledgeable of all the aspects in the options at closing and was very helpful in our understanding of all the aspects concerning the finalization of the deal. His willingness to explain and work with us while we considered the options was greatly appreciated.

Thomas

Apr 9, 2016

Customer service is friendly& knowledgeable. Able to answer various questions about a vehicle, if not, will find someone that can. A clean and nice environment. Budget friendly options are amazing, wish they were available years before.

George

Apr 3, 2016

Doug kept me informed with all the problems that came up. With my vehicle still being done when they advised it would be.

Robert

Apr 3, 2016

My salesperson Ashley was attentive, knowledgeable, and courteous. The truck I bought was an excellent value compared to my local dealership

David

Apr 1, 2016

Steve was a great salesman. Sales team was great. Made car buying easy. Love my new SUV. Worth the drive to get there.

Randy

Apr 1, 2016

Very polite,kind & respecful. The salesman we had was wonderful. The facilities were clean and the bathroom. I was happy that we didn't have to haggle over the price of the vehicle.

Tricia

Mar 29, 2016

They were very helpful and went above and beyond for us for financing. They explained everything to us and walked us through all the new features in our new vehicle.

Randy

Mar 29, 2016

Kids enjoyed being able to stay busy playing with toys in the kids corner for the children to play with while service work is being completed

Mark

Mar 20, 2016

Service staff are honest, up front and care about the customer experience.Doug Smith is an outstanding representative of your dealership.

Robert

Mar 18, 2016

This was for a quick oil change. They washed the truck as well! It was done fast and was a good price.

Karen

Mar 18, 2016

Everything with your customer service. Very enjoyable experience with getting my vehicle inspected. Would recommend your dealership to family and friends if they are looking to buy.

Joshua

Mar 17, 2016

The expediency an choices of the loan approval . But final detail job could have been done on a better scale

James

Mar 15, 2016

Chase was awesome. The finance guy was awesome also. Very comfortable atmosphere and the folks there are super nice. I don't have a bad thing to say.

David

Mar 12, 2016

Did what they could to get my payment where i wanted it. took there time to make sure it was the right car that we wanted. took there time to setup all features in the car.

James

Mar 8, 2016

Burnie worked hard to find me the exact vehicle I was looking for and I appreciated the great service and expedited process.

Harry

Mar 4, 2016

I had a 10 oclock appointment to have my Ram checked for a cruise control problem,it was diagnosed and parts ordered in a timely manor,also had the fuel separator drained.Faulkner service is top notch!!

Christopher

Mar 3, 2016

Nicole Rowe-Patterson did a great job helping us pick out the truck we like in letting us drive it and telling us all about it. And in helping us get a deal and making us feel welcome in your establishment.

Dennis

Mar 1, 2016

Ashley was a pleasure to deal with. She was very mindful of my time and didn't want to waste it.

Michael

Mar 1, 2016

Everyone we dealt with was professional, courteous, knowledgeable and went the extra mile to be helpful! The best truck buying experience ever! And we've bought a lot of trucks!!

Jon

Mar 1, 2016

It was good. Salesman was very helpful. I would buy another truck again when the time comes. Thank you very much.

jshull1985

Feb 27, 2016

Knowledgeable, Helpful, Not Pushy, Worked with me on price, made me feel comfortable during the car buying process, stuck with me to the end and helped me set up the features in the car

Hunter

Feb 27, 2016

Salesman Dan Crowley was extremely helpful. Walked me through every step and got me the best deal I could find. Very pleased

DCW

Feb 25, 2016

Even after the purchase the salesman Barry continued follow up with phone calls and emails. I will definitely be back.

Arthur

Feb 24, 2016

I feel like I was treated well and that I got a good and fair deal. Salesman, Ian Roedts was good to work with.

Dale

Feb 24, 2016

The service department was very courteous and prompt concerning warranty work on my 2015 promaster. Thank you for staying late to complete the job so I could do my job the following day. Way to go with customer service!!!

mattingly

Feb 23, 2016

Everything about this new car buying experience was positive. This was my first time purchasing from a Faulkner dealership and I was very pleased.Salesman Ian Roedts was a pleasure to work with and is one of the main reasons that I made my purchase at Faulkner Dodge Ram.Will not hesitate to do more business here in the future.

Scott S.

Feb 22, 2016

I took my 2015 Dodge Charger in for it's first scheduled oil change this past Friday (2-19-16). Later that night, I happen to notice that the reminder sticker they usually put up in the upper corner of the windshield for the next scheduled mileage recommendation just didn't seem right. After doing some quick math, it came to 2,700 miles. Not even the old thought of every 3,000 miles. The cars manual says every 8,000 miles or 6 months whichever comes first, NOT 2,700 MILES! So this morning I called the dealership, and the man on the phone blew it off as a mistake. I explained to him, I and all the people I've spoken to feel this was deliberate and dishonest. A way for them to increase their business. He offered for me to stop in so they could put a new sticker in the car. I told him, I'm not taking the time out of my day for him to just put a new sticker in my car. I will not be taken advantage of, so I will not be going back.

Author

Feb 20, 2016

Barry Miller my salesman knew how valuable my time was. We sat down and immediately came to a purchase price. Barry answered my questions promptly and understood what I was looking for to complete the sale. When I left I felt I was treated fairly and honestly.

Melissa

Feb 20, 2016

Everyone at this dealership is wonderful! Every time I go there they all make me feel great. Everyone is friendly, helpful, and really go that extra distance to ensure customer satisfaction.

Sara

Feb 19, 2016

Staff is very friendly.. They are very detailed in there job.. Great experience ..will recommend family n friends n will do business again in the future

Charles

Feb 18, 2016

The professionalism of the salesman, Barry Miller. We ran into some unexpected issues and he continued to assist us even after the contract was signed.

WP from Burg

Feb 16, 2016

I was looking for a van. Your salesman Barry Miller offered to bring it to Gettysburg for me to look at and take a demo drive! I couldn't drive to Mechanicsburg that day and he offered to do this. Exceptional service on his part.

Yamel

Feb 12, 2016

I like that everyone ask if I need anything while I was wait for my truck. Mr Doug Smith did his best to accommodate me. That why I would like to return back and possibly buy another vehicle. I have another lady that works the desk help me get a drink of water while waiting also, very pleasant attitude from every one.

Gary

Feb 11, 2016

Excellent work done on my 2001 Dodge Ram 2500.Being an old retired mechanic I can tell good work when I see it.

Mark

Feb 9, 2016

Great people, no haggle, will recommend to others.a a a a a a a a a a a a a a a a a a a a

J Worley

Feb 9, 2016

Very conscious of your time. I went in for leasing information and actually left in a new terrain. Barry gave me all the information and gave me time to decide if I should purchase or lease. My wife and I decided to lease. Recommend him to anyone looking into new cars.

EHerman81

Feb 7, 2016

Looking at a ford truck. Barry made it easy and quick to buy it. I'd recommend you see him.

Lauren and Mike

Feb 6, 2016

We saw the price online and were able to settle that same price when we came in. No hassle, customer service was excellent. Barry Miller was very friendly and accommodating! Would definitely recommend and come again for our next purchase!

Robert

Feb 6, 2016

No appointment needed for what I needed to have done. I was in and out in 30 minutes. I was able to watch the news while I waited.

Tommie L Jones

Feb 5, 2016

I honestly like the no hassle no pressure approach Barry gave me. He was honest knowledgeable and very resourceful. He kept me informed and found the vehicle I wanted. A true professional, thanks again.

Kenneth

Jan 29, 2016

The work was performed on the scheduled day, but you owe me a little money back. The tax charged was on $1300. But the quote was for $595, "out the door".

kristy79

Jan 27, 2016

I bought a g6 from Barry. Quick hassle free transaction.

Harold

Jan 22, 2016

prompt service, helpful service writer, reasonable price, and explanation of work done and review of the multiple point condition check.

Taylor

Jan 9, 2016

Steve explained everything very well on my new car I was buying. He honest and to the point as well.

Paul

Jan 7, 2016

Explained what was needed. Done on the time. Felt safe in our van that we are ready for winter. Oil change, new tires on the front and winterized ready to go. No worries. Plus washed and dried the van off fantastic.

Norman60

Jan 6, 2016

Called for an appointment on a 2014 ram truckThe salesman we had was Barry. He gave us directions to the dealership. When we arrived the truck was pulled out and ready for our demo drive.He made the entire transaction smooth.

Brent- over 1 hr away!

Jan 6, 2016

Steve is a great salesman and a wonderful man. Doug came thru big time also, I bought a used Prius and was unaware the Navigation was not working until after I bought it. After calling Doug and talking with him he paid over $700 to fix it -NO HASSLE- THANKS GUYS -I APPRECIATE it big time !!!!!

Norman Lehman

Jan 4, 2016

My wife and I bought a preowned truck from Barry Miller at Faulkner dodge ram. We really appreciated his non pressure approach.We will recommend him to others in the truck market.

John

Jan 1, 2016

Professional service from service desk to pick-up. Time to pick-up was earlier than estimated. Very satisfied with work performed. Service desk was very helpful.

Todd

Dec 29, 2015

Doug and Gary understood my problem and were very helpful! Fixed my situation in a very timely manner. I'll always be back!!

Lindsey

Dec 29, 2015

Very pleasant, professional personnel. From the moment I entered the dealership, till the moment I left, I was treated very professional! I always look forward to visiting Faulkner Dodge! Would not purchase a vehicle anywhere else!

"

Dec 24, 2015

Jack Oyler, Doug Jones and the people that handled the paperwork were excellent. I have no complaints and was pleased with the entire process

Jeremy

Dec 23, 2015

Doug Smith always takes care of me. Gets my truck done fast and back in my possesion. I enjoy the Faulkner experience and do not plan on buying from anywhere else.

Brian

Dec 18, 2015

Friendly Staff and most helpful with making a decision on buying a new or used vehicle to fit my needs.

John

Dec 16, 2015

Family like atmosphere. Your service personnel diligently explain what was accomplished on your vehicle. Doug Smith is a ideal representative for your dealership.

snickers712

Dec 16, 2015

Every experience at Faulkner Dodge has been great! They go above and beyond to help us get the perfect vehicle at the perfect price. Whatever the need, I know they will be there to take care of us! We have purchased 3 vehicles from them and we will not go anywhere else!

Richard

Dec 2, 2015

Friendly, knowledgable and helpful service counter staff. Very good review of all sytems and fluid checks. Service was done quickly.

Dale

Nov 18, 2015

No pressure sales or gimmicks ..... Helped answer questions that made my final purchase .... Very satisfied!!! Thank you Steve Troutman and sales manager!!

Larry

Nov 18, 2015

Had the truck I wanted, sales representative accommodated my schedule. I am a remote purchaser. Live in the Washington DC area so recommending your dealership would not be practical

Thomas

Nov 17, 2015

The techs got me in an out quickly and were very good about answering my questions. Another plus it the brevity of your survey. I wish more would do it this way.

Sean

Nov 17, 2015

Everybody was friendly and motivated to help me purchase my vehicle. I could not have been happier with the way everyone treated me.

Richard

Nov 16, 2015

I loved how you made a video of the serviced performed on my car that was great would tell friends and family and I will be coming back for future car services.

Adam

Nov 14, 2015

Everybody was upbeat and friendly. Answered all my questions and seemed as excited as I was to get the car.

Demetrius

Nov 14, 2015

I asked for a specific vehicle for a specific price and the staff was able to meet my needs with the very first vehicle I was shown. In addition the process was quick and streamlined.

Stanley

Nov 12, 2015

When I arrived I was greeted immediately by one of the service representatives, he went over my needs, discussed a few items and he checked with the shop on getting the vehicle in quickly. The service was performed in a short period and I was on my way.

Brian

Nov 11, 2015

Provided loaner car at no charge. I needed transportation for work and before I could worry about it you already had the loaner set up.

Terry

Nov 11, 2015

Friendly knowledgeable staff. Not pushy and took the time to look for another possible color in the same truck we purchased.

William

Nov 5, 2015

Everything, Dealership,Salesman and the VW. The people were excellent, salesman done an outstanding job. Delivery of the VW GTI was one of the best I have ever had. Pleasure doing business there.

Eric

Nov 5, 2015

Friendly. Willing to compromise with me to suit my financial needs. Excellent explanation of coverage. Great salesman who took care of everything to make sure we didn't have to

Joseph

Nov 5, 2015

Jodie Payne is fabulous! She always goes above and beyond to make sure we are happy. This time she worked with my husband to surprise me with a car that I fell in love with on the showroom floor. I thank EVERYONE there that helped Jodie and my husband make this happen. I am incredibly happy!

Karen

Nov 5, 2015

It was quick, fast and friendly. Would like to compliment service department on their concern with my issue on my Dodge Journey.

Heather

Nov 3, 2015

I appreciated the no-hassle approach. Very accommodating and friendly. I told them what I felt was a fair deal, and they were happy to do business. Better trade value than other dealerships because they can sell the trades on one of their lots versus sending everything to auction.

Cynthia

Nov 3, 2015

I really appreciate the extra effort to get me out the door in time for a 9:00 a.m. meeting. An added benefit is the head's up report on what might need attention on my next visit.

Donald

Nov 3, 2015

Associate accommodated me in every way possible. She worked me in for 20,000 mile check up without appointment, very friendly and cared about the service I was receiving making sure I understood everything that was being done.

Stephanie

Nov 3, 2015

Even though they did not have the parts readily available for my car, they quickly acquired the parts. Also even though it was a scheduled oil change service they took the time to have a few scratches on my car to be looked at and buffed out when I mentioned the scratches. The staff (especially my service assistant Shawna) was friendly and helpful.

Paul

Nov 2, 2015

Service was quick and done right. People were very friendly too. It was clear that they want a long term relationship with me.

Rose

Nov 1, 2015

Was introduced to a sales person almost immediately. Jason was very professional and friendly and any questions he couldn't answer, he got an answer (he deals mostly with fiat and we bought a dodge). Very honest and open.

Lorraine

Oct 29, 2015

It was great. The timing was perfect and the people were nice. I love the new showroom and the attention to detail.

David

Oct 28, 2015

I called 4 months ago and was put on a list to be called when parts came in. Had to call back 4 later to get work started even though the parts were there. I guess they lost their list. Counter person was nice.

Coral

Oct 28, 2015

The customer service was great, they found me exactly what I wanted. The guys I dealt with responded quickly and were very knowledgeable.

Brenda

Oct 28, 2015

Excellent customer service, was kept well informed of the progress on my car. Also, was very impressed that my car was washed and I really do appreciate that!!!!! Also, very glad there is a way to schedule my appointments via online.

Carmen

Oct 27, 2015

Shauna was extremely friendly, courteous and efficient at her job. My car needed some work done to pass inspection, and she contacted me by text as I could not actually talk on my phone- worked out great!

Kenneth Michael

Oct 27, 2015

Top service from Shane. Offered coffee while waiting, goes the extra mile for great customer service. Appointment was as presented no delays. Shane listened to concerns and took care of them.

Mary Ann

Oct 27, 2015

Jodie my sales person, knowing what I wanted to accomplish with our purchase and making it happen.This is our second VW purchased in Mechanicsburg and our fourth vehicle purchased from Faulkeners in the last three years. So yes we will go back there. Next time I would like a Subaru...

Melissa

Oct 27, 2015

We love Shane! He is always so friendly and helpful. I know that I am always going to get quality customer service when I am working with him.

Eugene

Oct 25, 2015

How quickly I was able to get out Ram 1500 in for service. I just stopped in to see about getting it scheduled and they asked if I had time that day. I told them that I was on my way to work, he asked how far, and he said that someone could take me to work. I said great. Truck was done before lunch. This was my first time at the dealership. It was a great experience. I will be back.

Frederick

Oct 20, 2015

Very friendly people, day of the sale we were in and out faster than I have ever been when buying a vehicle

Kenneth

Oct 14, 2015

Steve and Justin worked hard to keep us within our budget. We love our new 2015 RAM! Thank you so much!

Karli

Oct 7, 2015

Heather, the Internet Sales Manager was great at following up immediately with me when I first inquired about a 2015 Volkswagen Jetta. When I began working with Ryan on the Sales team, he was very helpful in answering my questions and making sure to understand what I wanted. I appreciated that he followed up with me right away. I also liked how the dealership was willing to work with me and within my budget. They made sure that my experience was a very positive one and it left me feeling confident in my decision to purchase the vehicle. They were willing to go above and beyond to make sure I was satisfied. I highly recommend Faulker Volkswagen!

Christine

Oct 6, 2015

I worked with Matt and Jodie, they were both great and very thorough! This transaction could not have been any quicker and easier.

Slobodan

Oct 6, 2015

VW personell were pleasant, efficient and knowledgeable. It was I, Diane G., wife , who brought the car for service.

John

Oct 5, 2015

Complete discussion of issues with my VW camper, icluding the brake sensor wiring problem, and recommendation for new tires and alignment to be done later before the state inspection (#3)due.

Morgan

Oct 5, 2015

Very friendly and knowledgeable staff. Shane was wonderful and very informative. You guys exceeded my expectations!! Way to go!! Thank you!

Kay

Oct 4, 2015

When I came home that day I had yet another recall that needs taken care of. If this were all pending why would you not take care of all at once, now I have to worry about when to get this one done.

Adam R

Oct 4, 2015

Service employees are the best in the area. They always make sure you get taken care of. Thank you to young Doug and Chris.

Christopher

Oct 1, 2015

Great Service. Doug did a fantastic job of getting my truck ready for my pick up at 8pm. I needed my vehicle same day and he went above and beyond by personally helping to complete the work in time for me to have it.

Robert

Sep 30, 2015

Prompt and friendly service that allowed me to get on with my day. Very helpfull as far as what to expect on next service.

Brenda

Sep 29, 2015

The people were ALL SO FRIENDLY!!! They made you feel very welcome there. A definite plus!! I also felt i could totally trust them because of how they handled everything. The mechanic showed me in detail what needed done and why. It was nice to have it all explained and shown to me.

Jeffrey

Sep 28, 2015

Customer service was outstanding. Everyone was courteous and professional. Shane is an asset to Faulkner VW. Service area was spotless!

Amber

Sep 28, 2015

Shane in the service department was amazing. He stayed on top of everything and kept me informed the whole time.

Karl

Sep 24, 2015

Enjoyed working with Steve Troutman as well as Ed and Corey in finance. Our business bought a ProMaster last November and my wife and I saw the Caravan we just purchased and both liked it. On the way home from the dealership after buying the vehicle, a piece broke in the cooling system. The next morning I called the salesman and that afternoon a tow truck picked up the van. A few hours later the service department called to say the van was fixed and cleaned up and ready for us. Still too early to say that there are not more problems but seems to be ok for now.

Lisa

Sep 23, 2015

Fast service and quick turnaround. Staff is friendly. I'm not sure why this needs to contain twenty words, but here you go.

Paula A

Sep 23, 2015

The customer service was outstanding. Despite the stress I was feeling about my vehicle, they eased it by helping me out with transportation. They also kept me very updated with regards to the repairs needed.

Richard

Sep 22, 2015

Speed! Vehicle was finished in 1.5 hours while I waited. Also being able to schedule an appt within a day of inquiry.

Ashley

Sep 21, 2015

Great sales people. They worked hard to get me out of an unfortunate situation. Very friendly and courteous and very clean dealership

Christopher

Sep 21, 2015

Very comfortable new facility and the staff was very helpful and professional. Moved to the area and took my car in for a 20,000 service. Great job and came back washed as well ;-)

Kent

Sep 21, 2015

I thought that everyone was extremely kind and helpful. A good combination for a satisfactory customer experience, in my opinion! I especially enjoyed the bright and warm personality from all of the employees that I encountered. Any experience dealing with cars (whether buying or servicing) can be stressful, it is nice to know that I can go to Faulkner Volkswagen and not expect to have grumpy people working with me!

Robert

Sep 18, 2015

fast ,courteous, knowledgeable . and willing to help.was in and out in a reasonable time .All my questions where answered .

Richard

Sep 17, 2015

All staff were very friendly, courteous, accommodating, and willing to answer all questions. Sales lot and building were very nice, clean, and inviting.

Todd

Sep 16, 2015

Very fast. Courteous. Chris is a good guy. They took me right in. Was done in 30 minutes and washed my car.

Crystal

Sep 15, 2015

The associate I worked with, Ryan, was VERY helpful! I got a terrific price on a brand new vehicle and will absolutely be coming back for my next one!

Joel

Sep 15, 2015

got updates on the status of my car and got car washed after service. Great new building from old building.

Doug

Sep 15, 2015

Well as this was my first time using a dealership, I was off put by the costs but everything was much nicer and more friendly than I'm used too! As the old saying goes "you get what you pay for!"

Kaleb

Sep 15, 2015

it was awesome, the new building looks great and everyone was so friendly. i will definitely be coming back. the staff was extremely helpful and knowledgeable.

Nicholas

Sep 13, 2015

Fast and courteous. Low pressure sales technique and reasonable on-lot selection. Financing process was quick and painless. Service for xzilon application was prompt and professional.

Brandi

Sep 13, 2015

Service was excellent. Our oil change was quick and Chris even had them check out the engine cover for a recall notice we got in the mail. No hassles

Donna

Sep 12, 2015

Efficiency of staff;the waiting area was very comfortable the staff was very courteous and pleasant. It seemed like they really enjoyed working there.

John

Sep 12, 2015

The coffee in the waiting room was delicious. And I liked how you pulled into an area under cover to meet with the service writer

Richard

Sep 12, 2015

Pleasant employees, helpful getting service done quickly. Location was good, beautiful new building. Bruce was very helpful and quick to getting things done. Thank You!

kmurphy15

Sep 11, 2015

We have used Faulkner Dodge for the last 2 cars that we bought in the last few months. A Nissian Versa and a Dodge 1500 Ram. The whole process was easy and as painless as possible. We dealt with Dan both times and he was awesome! He listened to what we wanted and needed, and helped us find exactly what we wanted and could afford. He was friendly, funny and knowledgeable. He was easy to work with and very understanding. They allowed us to have our mechanic look at the versa before we bought it and even made arrangements for it to be picked up afterwards. Definitley going back and working with Dan whenever we need another car!!!

Alyson

Sep 11, 2015

It was fast and simple. Everyone was very nice and helpful. The finance guy was very fast and efficient. My family has dealt with Faulkner for years, and we have always had great experiences.

Brian

Sep 10, 2015

I appreciated that they were always very transparent, courteous, and timely. Everything was complete how and when they originally discussed. I also received a loaner to use during my cars repair.

Andrew

Sep 10, 2015

Best parts were the Ease, convenience and Bruce. Fantastic and convenient service all around. I will return for any future services that are needed.

Jessica

Sep 9, 2015

I worked with Jodie and she made my experience worthwhile from my first night of test driving to the day i bought my car. She and her team worked diligently to ensure I left happy which I definitely did. I have already recommended them to others.

Adolf

Sep 9, 2015

We received great service during an emergency stop on a Friday afternoon. The technician explained to us that everything checked out OK on our Jetta Wagon TDI. There was a 2012 Jetta Wagon TDI on the lot which we bought and continued our trip to Pittsburgh. We picked up our old car on the way back to Newtown. All worked out fine and we happy with the service received by the Faulkner staff.

Ethan Heathcote

Sep 9, 2015

The VW service representatives were polite, helpful, and professional. Waiting facilities were comfortable and clean. Repairs were performed quickly. The survey portion is becoming a pain in the butt, though. Is this 20 words yet?

Emma V

Sep 4, 2015

Everyone was very helpful and informative.Very convenient facility, arriving into the service building, being met by your staff and starting the service.

Nicholas

Sep 4, 2015

Robert Beer was a friendly, good sales rep and catered to our needs. The manager also greeted us as we stepped into the showroom.

Jerome

Sep 4, 2015

Very Friendly personnel on duty. I purchased a 2015 Passat TDI, my buying process was one of the best .

Jeremy

Sep 4, 2015

Doug Smith is the best person at this dealership. Always very polite and eager to help you. Always a pleasure dealing with Doug.

Christine

Sep 2, 2015

Very quick in getting the service completed! Shane was honest upfront that they might need me to bring my vehicle back as it was not a VW product, and they had to get the parts from another location. But they were able to get the parts and perform the service!

ces13

Aug 31, 2015

Ian and Corey were fantastic! They walked me through all of the processes and answered any questions I had. They worked with my budget and got me the car i wanted.

Michael

Aug 28, 2015

Rob was great to work with and the facility/staff was professional and clean. I would give Faulkner (Rob) my business in the future.

David

Aug 27, 2015

I like that Faulkner Dodge gets things done in a timely manner. They're always very courteous to their customers and always willing to work with customer. They do things right the first time and not try to rob you like some Dodge dealerships in the area. I'm on my second used Dodge vehicle and I can trust Faulkner Dodge to always take care of and my vehicle as if I bought it right off their own lot. Thanks Faulkner Dodge!

Kevin

Aug 25, 2015

My sales lady Jodi was very kind and helpful . I would highly recommend her to any of my friends and family

Mark

Aug 24, 2015

nice new facility and welcoming staff. my service was finished under the quoted time as well which is always a plus.

John

Aug 22, 2015

Professionalism. Courteous staff. Conscientious technician observed potential problem not specifically related to scheduled service. A good experience overall. Will be back for future service needs.

Christopher

Aug 21, 2015

Love the new facility very clean and efficient pulling into the service bay was very helpful yesterday due to the heavy rain

Denny

Aug 20, 2015

PERSONABLE EMPLOYEES. THE FAULKNER SERVICE IS COMPRISED OF EMPLOYEES AND THEIR DEDICATION TO THE CUSTOMER. THE FAULKNER EXPERIENCE IS FAR GREATER THAN ANY SERVICE I HAVE RECEIVED AT ANY OTHER DEALERSHIP.

William

Aug 19, 2015

Fast, professional service by friendly staff. This is a brand new building, complete with all of the amenities. It's nice to know that my Volkswagen is being serviced at a new, state-of-the-art facility!

John

Aug 18, 2015

I had to get an oil change and it was late in the day around 4:15 pm and the service department took me in with no problem and with a smile. Everyone was very professional and friendly. Beautiful Facility.

Jeanne Marie

Aug 16, 2015

workers were friendly, courteous. The work didn't take as long as they said it would. Desk person answered all my questions and was helpful.

Joanne

Aug 14, 2015

Service advisor was excellent professional and curtious. Would advise friends to visit the dealership. Should be even better once up and running at full capacity.

Bajro

Aug 13, 2015

Hospitality was great and I think that the service performed was of quality and timing was good. The workers were kind and the hospitality shown was expected of such a place.

Douglas

Aug 12, 2015

I had a burned out HID headlight on our 2006 VW GLI. After purchasing the replacement at an auto parts store, I ran in difficulty removing the old one. I contacted the dealership service department and they told me to stop by the Express Service area. Absolutely no wait upon arrival, two techs quickly replaced the bulb and showed me the process for any future problems.

Lisa

Aug 11, 2015

Jodie was on top of things but not pushy. Knowledgeable and made the experience fun as well. Cory was patient, personable and very professional. They Both went out of their way to make my car buying experience very pleasant and wanted me to be very happy with my purchase. They did a great job...I'm thrilled with my new VW Beetle

Deepika

Aug 11, 2015

Matt was friendly and patient. He explained the features of the car and was ready to go above and beyond to make it a satisfactory experience.

Geoff

Aug 8, 2015

Shane at the check-in desk did a great job of getting me set-up, communicating with me during the process, and explaining what was done after the service was complete.

Neil

Aug 8, 2015

Shane at the service department was very helpful in getting our Jetta TDI back on the road. We broke down heading home to Indiana and would be stranded until the car was fixed. From our first phone conversation I was confidant that our car was in good hands.

Kevin

Aug 7, 2015

The people where friendly and very helpful. My vehicle was clean when it was returned to me after they finished the service.

Lisa

Aug 7, 2015

The staff and service people are dedicated to providing top service to the customers. They're very responsive and interested in making the visit a positive one. Also, the gourmet blend coffee was excellent!

Elizabeth

Aug 6, 2015

Rob beers was excellent ,answered all our questions and was able to get us the car we wanted. We will definitely come back again if we need another vehicle.

Antonietta

Aug 5, 2015

I bought my Jetta in 2012. I love it. I bring it in for scheduled service and annual inspections. Every time I visit, I receive the VIP treatment. I really feel like more like a friend than a customer. They will definitely keep my business.

Eric

Aug 4, 2015

atmosphere and salesman great. Facilities were in the process of being moved. I am sure the new facility is great.

Richard

Aug 3, 2015

The sales agent answered my questions and located the vehicle I was interested,handled the sale and the delivery with ease.

Martha

Aug 2, 2015

I just came in for inspection. It went very fast and Shane at the desk is super nice guy as well as the other gentleman at the desk.

Lorri

Aug 1, 2015

i was able to schedule an appointment in 24 hours I had to wait only an hour Staff was friendly My salesman Matt Richmond made it a point to stop by and ask me how I like my car

Shane

Aug 1, 2015

I didn't feel ignored , but know one was pushy ether ... There is a fine line there , and the people I worked with did a good job to hold that line ..

Jerome

Aug 1, 2015

Prompted service and a loaner car. Just wish they would have checked itOut when I ask about it my battery went dead

Kelly

Jul 31, 2015

The staff at Mechanicsburg Volkswagen took time to talk to my husband and I about the services that were provided to us. We even got a discount!

Joanna

Jul 31, 2015

Shane was very helpful and friendly. I also spoke with Jonathan, the used car salesman, about an appraisal on my 2012 Tiguan. Both gentleman provided me with excellent service.I look forward to visiting the new VW location on the Carlisle Pike during my next visit.

Landa

Jul 31, 2015

It was fast and they told me what they did. I have nothing to complain about and my VW is now in good working order.

Mina

Jul 31, 2015

The process was fairly fast , the car was kinda over priced , but they tried to find an excuse for the over pricing.

Robert

Jul 30, 2015

everything is done right, the people are nice and it's a nice place to look at the latest cars while you wait on yours.

Michael

Jul 29, 2015

EXPERTISE OF THE SALESMAN. ELLIOT IS SUPER,DID HIS HOMEWORK FROM THE TIME I CALLED TO THE TIME I CAME TO THE SHOW ROOM FLOOR. HE WENT OUT OF HIS WAY TO MAKE SURE I GOT MY CAP AND DED LINER AS EASILY AS POSSIBLE.

Peter

Jul 29, 2015

fast process, not alot of time wasted waiting. The Salesman was nice and made it fun to buy a vehicle. He also made sure the vehicle was cleaned properly before delivery.

Saunda

Jul 28, 2015

The availability of a loaner car was crucial! The staff, especially Shane was terrific. Progress reports were also really helpful.

Tammy

Jul 27, 2015

work was done well and finished when promised. Parking is a bit of a problem but overall a good dealership

Lorraine

Jul 26, 2015

Our discussion on what we were shopping for, test drives, credit app, and sale were completed in two days which is AWESOME! Everyone was patient and stayed late to help us complete our test drives, our trade appraisal, the deal, and then the car sale. Everything was clearly explained. Our salesperson Jodie was perfect for us because she didn't pressure us, but she did ask what we wanted and when we wanted it and she knows the Volkswagen products -- she did an excellent job matching our expectations with your products and price. She's a wonderful asset to your organization! We worked with no other Volkswagen dealerships because we trusted Jodie and didn't feel the need to do that. Zach: excellent job explaining the blanket coverage and sale paperwork, it's great to see a young person take his job so seriously and be thorough, yet open to feedbackEd: He worked with us and Zach to make sure everything was done correctly and also helped pass the time with his great personality and sense-of-humor. (You almost couldn't tell what he was doing he did it so smoothly haha!)Molly: She followed up several times on our credit app to make sure we didn't need anything additional, she was prompt and pleasant.

Sarah

Jul 25, 2015

Accurate estimate of how much time and cost. Allowed me to plan. Shuttle was extremely convenient and wifi allowed me to have very little interruption to my day. Service was explained thoroughly and staff were very friendly, jovial, but remained professional. That can be a hard balance.

Thomas

Jul 25, 2015

Morgan was extremely helpful. He didn't pressure us and did all he could to make the transaction stress free. The dealership is being upgraded but their service was great.

Brett Eugene

Jul 25, 2015

Workers were friendly and helpful and made my family and Me comfortable I liked the whole experience with them and im happy

Glenn C.

Jul 23, 2015

Service was very good. Was listened to about an ignition switch problem, which will be fixed as soon as parts are available.

Brian

Jul 23, 2015

Salesman was very good! Great deal on car! This was my daughters first experience buying a car and the sales team made it a positive one!

Christine

Jul 20, 2015

Very nice service member desk staff. Only problem is that there needs to be more service technicians so customers do not have to wait 8-10 days out to get their car worked on.

Gloria

Jul 19, 2015

I came in for a oil change and they offered so much more. Rotated my tires, checked all fluids and intertained my husband with a monster truck. Thanks

Joanne

Jul 18, 2015

My salesperson was great, I didn't feel pressured at all and she had a great personality! She really wanted to help me find exactly what I was looking for without making me feel like she needed a sale. I will be recommending her to everyone I know who is looking to buy a car!

John Frederick

Jul 17, 2015

That I was informed about pending work on my car. Mainly my brakes and when I was due for my next maintenance. Don't take the shuttle unless you don't mind waiting an hour for it.

Dorothy K

Jul 15, 2015

Had a Tire Problem and the resolution was explained fully . Pleasure to deal with the ' Folks' at Faulkner V.W.

Carol Ann

Jul 12, 2015

Got in and out relatively quick, as well as friendly and knowledgable staff.Doug Smith treats customers as family and friends.

Jon

Jul 10, 2015

The Price and Inventory and quickness of the sale. Don't have anything else to say to make 20 words and I believe this box will deter people from filling out your survey.

Lorraine

Jul 9, 2015

My tire rotation was supposed to take 20 minutes, but it was closer to an hour. The service guy at the desk was very friendly.

Jeffery

Jul 6, 2015

Reasonable pricing and clear communication in regards to services being completed. The staff was eager to help and available to answer any questions I had.

Lisa

Jul 4, 2015

fast and friendly service. been going there for 7 yrs, never had a problem. will buy there again, when the time comes!

Barry E

Jul 3, 2015

Quality of service I can depend on. Plus an annoying feedback interface (20 characters???) As I said just plain annoying.

Michael

Jul 3, 2015

I enjoyed the no pressure sales team. Jodie Payne answered all my questions.Gave great instructions on use of all car features.The finance team got me a better rate.I look forward to great service of our new Golf.

Carol E

Jul 3, 2015

I was able to schedule service quickly. The technician kept me informed of the process and time it would take to repair my car.

Nancy

Jul 2, 2015

Matt Richmond allowed us to purchase at our own pace. He was helpful, honest, and supportive. Finance team was efficient. Staff product knowledge was excellent and did not fake it when questions needed answers

Raymond

Jul 2, 2015

Everyone was very friendly, courteous, and helpful. The entire experience was very pleasant and stress free. Facility is small but a move to a larger building is slated for the near future.

Jeanine

Jul 1, 2015

Courteous and confident service. Always proactive. The service is discussed in detail before it occurs, bill gets gone over carefully.

Kristine

Jul 1, 2015

Shane is so helpful and personable!He is always welcoming! He goes above and beyond!Youshouldn't have a 2o word minimum. That's just annoying

Brady

Jul 1, 2015

Jodie was very helpful and patient with trying to find the perfect vehicle for me. Everything was very simple with my purchase and I got exactly the vehicle and service that I wanted.

Pamela

Jul 1, 2015

Shane Cook, in the VW service department, always provides me with very personalized service. He is consistently professional, courteous and always satisfies my VW service needs promptly.

Nicole

Jun 30, 2015

The staff was very friendly and helpful. I will soon need new tires, and they not only printed me a list with prices, but made personal recommendations based on their experiences.

Bruce

Jun 27, 2015

It was a very pleasant experience with the sales staff. The sales person was very knowledgeable about the product line.

Kathleen

Jun 26, 2015

It was a wonderful experience from beginning to end. Heather was very helpful in getting me set up for an appt. Jodie was a great sales person and very knowledgeable about my new car. She took time to explain all my new features and answered every question I had in great detail.I would recommend her to any of my family and friends when their purchasing a new car.Derick was very helpful and was able to get me the best loan possible. I really appreciated all his help.Your team was outstanding- they made the buying process so easy and non-stressful. Thank you! :]

David L

Jun 25, 2015

Folks are friendly, they do a good job. I always wait to have the work done and there is a quiet place to read and study. I enjoy that!

Charlene

Jun 23, 2015

stopped by to ask question about my blootooth talking in foriegn language. some one looked at it and said they would reset it. took care of me right away. couldn't reset it it by closing and gave me a loner car.

Sean Thomas

Jun 23, 2015

I appreciate Doug at the service counter. I always follow his recommendations. I bought my truck new and all service has been done by Faulkner Dodge, after 100k miles it still turns heads.

Adolfo

Jun 22, 2015

Great customer service! Thanks Shane! Also, special thanks to Jose for helping me secure the bottom engine cover that came lose, hanging, and dragging on the pavement while I was on my way home driving at carlisle pike. Even though it was after business hours he helped me with a safety issue. Thanks team Faulkner!

Glenn

Jun 21, 2015

I am able to stop in any time and get service while I wait. It is quick and complete. The staff is very friendly

Scott

Jun 20, 2015

Jodie helped me to find the perfect car and I could not be happier! She did an excellent job matching me with the car I wanted and could afford.

Vincent

Jun 20, 2015

Ryan and Derrick were both very knowledgeable and made the whole process simple. There was a nice selection of cars and I found the one perfect for me.

Andrew

Jun 17, 2015

Friendly and fast service. No pressure sales. And parts and service departments went out of their way to assist also. Just an overallgreat place!

Lisa

Jun 16, 2015

Easy to schedule maintenance. I called and was able to come in for regular maintenance the same day. It was a short wait and I was back on the road.

Adam

Jun 15, 2015

My visit was unscheduled/last minute notice and they made the repairs to my vehicle in a very timely fashion. I dropped it off Monday afternoon and picked it up Thur afternoon. I thought that was rather good considering the situation.

Anne

Jun 14, 2015

The sales people were very courteous and I did not feel pressure to purchase either. They had to search out-of-state for the vehicle I wanted and I appreciated the extra effort. I'm very happy with my new car (at least thus far). Thanks.

Michael

Jun 13, 2015

Always willing to help when they can. Even the little details they take care of. Very easy to make appointments.

Thomas Eliot

Jun 12, 2015

Checking in was quick and easy. Work was completed on-time and check-out was easy too. Service contact went over maintenance completed with this routine maintenance visit.

Lois

Jun 12, 2015

A change in my schedule required that I leave a day earlier than expected so I had to change my appointment date. Bruce accommodated my request and made sure the car was finished by 5 pm. Many thanks as that saved having to rent a vehicle for my trip. Bruce & Shane did extra to ensure I was accommodated.

Myrl

Jun 11, 2015

The courtesy of your service personnel and the promptness to repair my car. Having a loaner was helpful. Also the follow up as to my satisfaction with the service.

Nickolas

Jun 10, 2015

Work done on time and as promised and at a reasonable price!Will continue to bring my Jetta in for service.

Rita Elizabeth

Jun 10, 2015

I am always treated with a smile. Everything is always explained to you.The service people are very accommodating and I love that they always wash my car.

Brett

Jun 10, 2015

Dan Crowley made buying a car such a painless experience. I hate buying a car. Dan knew what I was looking for and sent me some options. I went in and test drove one of the cars I liked. I decided to buy the car. After that Dan took care of everything. If I had questions he was quick to respond to my texts. Should I need another car in the future Dan is who I will deal with. Thanks for a great experience!!!

Roxanne L

Jun 10, 2015

That you didn't change anything from CVM. Thank you for always washing my truck after. Thank you for smile and friendly face I see when I stop.

Robert

Jun 9, 2015

THE WAY THAT I WAS GREETED BY YOUR SERVICE STAFF. NOTHING WAS A PROBLEM. TRYING TO FIND A PLACE TO PARK DURING THE CONSTRUCTION OF THE NEW GARAGE WAS VERY CHALLENGING.

Levi

Jun 9, 2015

Jodie was very courteous and went above and beyond to make me, the customer, her #1 priority. Purchasing process was smooth and quick.

Amber And Aaron

Jun 9, 2015

IT was great. The service team is very transparent and open with everything that they do. Gave me all the details on what was going on.

Kathi

Jun 9, 2015

Christina was so helpful in getting us the charger. She usually does not sell dodge but was great! I would recommend people come in and purchase a car through Christina!

Doyle

Jun 8, 2015

Quick service. explained what what going on and had the parts in house to avoid delays in repairs. Courteous staff and service department.

Heather

Jun 8, 2015

good service, done in a timely manner, good information about the service being provided, quick to get an appointment, friendly reminders.

Patricia Lee

Jun 8, 2015

Shane Cook handled my paperwork and was totallyprofessional, courteous and attentive to what myservice required.Shane, the young man who processed my paper work, was

Susan

Jun 8, 2015

I was in and out very quickly; no hassle, no trying to get me into a different car...just friendly, professional service.

Irvin W

Jun 6, 2015

I was greeted cordially when I arrived, ushered through the initial phase and offered any assistance I may need as I waitedfor the Service Department to complete their tasks which occurred expeditiously.

John

Jun 5, 2015

We had our vehicle detailed and when completed, it looked new. We were very pleased and plan to have our other vehicle detailed next month.

Stanley E

Jun 4, 2015

All employees are extremely friendly and helpful. Quick response to questions. Go out of there way to serve your needs.

Jan

Jun 3, 2015

overall nice fast and friendly service. I was surprised how fast I was in and out with a new truck , between picking out what I wanted and the paperwork. What I like about this dealership is that I was not pressured by a salesman on making the selection I wanted. In About 1 hour I was rolling out of sales lot.

Michael

Jun 3, 2015

Elliot my sales guy was great. I was shopping until I met him but he got me everything I wanted there was no need for me to go anywhere else. He found me everything I was looking for

Michael

Jun 1, 2015

Everybody at Faulkner VW was very kind, knowledgable, and helpful in getting the best car at the best price. My family and I felt comfortable in our dealings.

Betty

Jun 1, 2015

Ben was great got the deal we wanted another vehicle was to be there but got what I really wanted

Ned

May 29, 2015

Everything! It was the most fun I've had buying a car ever! We will be going back to Faulkner first before any other dealer!

Anthony Otto

May 28, 2015

Fulfilling, what I thought, was covered by my purchase of the extended warranty. I was told at forst my issue was covered , then was told it was not covered, then the service department made sure it was covered. Many thanks.

Mary

May 27, 2015

Ryan's attentiveness. He listened to what I wanted in my new car and found the perfect one. And I have a Passat to drive again. One happy camper.

Carsten

May 21, 2015

Everyone was so willing to help and enthusiastic. It was my first time buying at a dealership and everyone made it very easy and enjoyable. The staff was friendly and really wanted to make me, the customer, happy. They understood I was a recent college grad on a tight budget.

Pami Green

May 19, 2015

Scheduled PA inspection. Was taken on time and had a satisfying experience.

TDI_T

May 19, 2015

I had always purchased used cars through small used car dealerships, or directly from the seller and this was my first experience with a traditional dealership. My salesman was attentive, understanding to my needs, and found exactly what i was looking for. I spent more time than i would have liked to there, (about 4 hours) but i was there at the peak buying time and the bank was taking longer to get back to the dealership than normal. I can say nothing but good things about the dealership, follow up, and service. I am a happy VW customer and will go back for my future car purchases. Thank you again!

David M

May 19, 2015

Very enjoyable car buying experience. They helped out every step of the way with our new vehicle.

RayH

May 18, 2015

The sale personnel were outstanding. Before I left the dealership, The salesmen went over every thing with the car on how it operates, so I knew how to operate everything.

Karen S.

May 17, 2015

Purchased a Subaru Forester Touring with Eyesight. LOVE IT!

phillip wheeler

May 17, 2015

Faulkner Subaru of Mechanicsburg is a great place to buy a car.they really go out there to please there customers. I would tell my friends to go there first to buy a car.

Larry and Diana Hoover

May 15, 2015

Very pleased with service everyone was very friendly and answered all our questions and concerns

prs

May 15, 2015

Took a long time for a simple inspection and a few other minor repairs such as oil change and tires rotated. 4 hours is too long, not happy with the wait, wasted my Saturday.

MomMom Booklady

May 13, 2015

I had a very polite young female check my car in and she guided me all the steps of the way through this appointment it was quite an improvement over the former experiences I had with this dealership.

Charlotte M

May 12, 2015

Looking and buying a new car was a thorough and complete experience.

Dr. Dan Forester

May 11, 2015

I test drove four different cars. One was the Subaru at Faulkner. I also drove a Rav4, a CRV and an Escape. The sales reps were all good but the explanation about the car by the Faulkner rep was more complete and simply stated. Easy to understand and the car itself although loaded with new features was easier to understand. All four cars were good but the Subaru was just a little better.

Ken and Marilyn Black

May 10, 2015

Everyone at Faulkner were friendly. Ben our salesman was very helpful and great to work with. e would definitely recommend Faulkner Mechanicsburg to others.

Angela Dolbin

May 5, 2015

My husband an I purchased a 2015 Legacy limited. The salesman an staff was easy to deal with an very helpful an fair.This is our first Subaru an so far we really like it. Thanks..............

Jacob & Fay Brown

May 5, 2015

Jessica, the sales Rep. was genuine and worked hard to match my qualifications for anew Forester. She was polite, professional and very knowledgeable about Subaru.It was a very pleasant sales experience. Also, everyone in the dealership acknowledged us and offered us a beverage while waiting. A pleasure to visit Faulkner Subaru.

Nancy

May 4, 2015

Bought a Forester. Before starting my new car search, I didn't even have Subaru on the list. Glad someone gave me the idea to look. I think it will be a good value for the money. Facilities were kind of a mess, but they are in the process of moving to a new location in a couple months and will be much easier to get to.

Catherine A Anderson

May 4, 2015

We purchased a outback with a trade-in of another outback. We were very pleased with the offer they gave us on our trade-in. We also asked for window visors for our new outback that we ordered after we had made our deal. They included them at no cost to us and were thrilled.

Rex

May 3, 2015

I purchased a 2015 Subaru Forester 2.5i at a great price. The sales team was awesome!

Susie/Denny

May 2, 2015

We decided to trade our Outback in before it reached 100,000 miles hoping that we could get a good trade-in amount. We were happy with their offer and ordered the exact new style of Outback we wanted. Tom at Faulkner was attentive and helpful throughout the process. This is our 4th Subaru!! We love them.

Nick B.

May 1, 2015

Zack Beishline is the best seller I've dealt with and he's got my repeat business. Go see him!

biker girl

Apr 30, 2015

Unhappy that our car with 35,000 miles needed a new gasket, but not the dealers problem. Kind of weird that the service advisor had to walk me to the cashier and stand there with me in silence for about 6 minutes while the 2 other people in front of me were checked out. It made me feel like they did not trust me to go on my own and pay. Positive feedback - the car was ready when promised and had been washed.

pawtd

Mar 10, 2015

Where to start? Had to take vehicle in three times for the service department to admit there was a bad tire monitoring sensor on our vehicle. Took same vehicle in for an oil change. Ten miles later check engine light came on and no oil on dipstick. Towed vehicle to same dealership and they said the gasket failed. I really question this but whatever. They were to send a shuttle to pick my wife and two children up. Guess what no shuttle arrived. Rude service advisor sent driver to wrong location. Her excuse was she isn't from the area. Worst customer service I ever experienced. I have written this dealer off of my list. Please be careful dealing with this dealership.

Michael Ward

Mar 8, 2015

Where to start. Took six months to get title for vehicle due to faulkner's errors. Had to go back 3 times to get issue with tire repaired. Faulkner changed oil in vehicle which led to a nightmare. They said o-ring to oil filter failed which led to oil leaking from vehicle same day as oil change. No customer service what so ever. Buyer beware purchase at your own risk. Service advisors are rude and and lack customer service.

JLithgow

Feb 28, 2015

Elliott was great in working with my wife and I on securing our used truck. We had some crazy logistic issues and Elliott worked with us to make our purchase happen.

dodge

Feb 28, 2015

Elliot was great to work with. He made the car buying experience very easy. I will definitely be back when I need another new vehicle.

Heavy

Feb 19, 2015

I really enjoyed working with Elliot Loving at Faulkner Dodge. Elliot was constantly trying to do everything he could to gain our sale from the beginning. He was awesome.

doyle.saylor

Feb 14, 2015

Elliott was awesome to work with. Not pushy and listened to what I wanted. I drove away with the Ram I wanted thanks to him.

Koltenr

Feb 13, 2015

Elliott was very helpful, friendly and easy to deal with during my purchase of my truck. He was not pushy, he made sure I was happy during the whole process. Deffinatly recommend.

jmax60

Feb 13, 2015

The sales help and financing department were friendly and helpful. This experience was so much more smooth then mine with cvm. Would recommend this dealership to anyone looking for a friendly family of dealers.

usedcarbuyer

Feb 9, 2015

Was satisified with saleperson and credit financing guy. Credit guy realized there may have been a misunderstanding and went back over the financing and made it right for both of us. Honesty is important and he was.Car was cleaned up nicely on the outside, but only average on the inside.Checking out a few things including a rattle/vibration in the back, but I am sure they will address it.

Bryna

Feb 7, 2015

I ran into practically no roadblocks when purchasing my vehicle. I was treated well and was kept in the loop with every step. Even though there were closer Dodge dealerships near me, Faulkner was the only way to go. They also worked hard to gain my business and ultimately did.

2thmovr

Feb 3, 2015

I've generally had good experiences purchasing previously owned low mileage vehicles in the past, partly because I begin searching before I find myself in a bind which in turn allows me to be selective. When I recently began looking for a reliable all or 4 wheel drive SUV type vehicle for my son to take to college in the fall, I decided to put out feelers via the internet in order to minimize the leg work since my free time is extremely limited. I never expected a salesperson to show up at my office with a vehicle meeting my specific criteria, so that I could " see if I might be interested". However, this is what Elliott did and a few hours later my son and I met him at Faulkner Dodge Ram and finalized the sale ( which by the way required Elliott to stay beyond their closing time ). Truly the best car buying experience I've ever had. Service above and beyond!

Mstetler

Feb 2, 2015

I needed a used car in a certain price range and he found me exactly what I asked for. The service was great and I would go back there again.

SAS

Feb 1, 2015

If you are looking for a no hassle well-priced deal and a great buying experience, go to Faulkner Dodge Ram and ask for Elliott. I was searching for a Ram Crew Cab and knew exactly what options and color I wanted. I had either called or visited approximately 10 dealerships local to my house but didn't think the deal was right. I do a lot of research on vehicles when i buy and compare dealership prices and knew what vehicle I was going after before I started looking. I spoke with Elliott a few days before I drove to the dealership and basically gave him my no xxxxxxxx summary of how I've been searching, what I'm looking for, and how I'm ready to buy if the price is right. I knew prior to driving 2.5 hours that this was probably going to be where I was going to buy. I was prepared to visit a dealership in Maryland and one in West Virginia, but was happy with the trade in and purchase price so I bought at Faulkner. I highly recommend this dealership. Again, stop and see Elliott and he will make sure you find the right vehicle for you at a great price.

Carol

Aug 12, 2014

Thank you to the folks who made our purchase "stress free" and "easy". From the moment we made contact with sales, to wheeling and dealing with the price wizard, to the finance process....could not have asked for better service! We purchased the right vehicle for our needs at the most competitive price.

Frank

Aug 9, 2014

They had the vehicle I wanted at a very competitive price. The sales, financing and management personnel were very easy to deal with. They were all professional but made me feel comfortable at the same time.

Happy Finally !!!

May 21, 2014

Thank you so much!!!!!, love our new to us, Certified Subaru Outback!!!!! Great trade value for our old old old car.

mazdaspeed123

Nov 5, 2013

This was the second time I went to the dealer. The first time was about 10 years ago. We couldn't come to a deal. So one month ago I wanted a Ram truck. Looked on line to see what trucks were out there. Found a truck I wanted at CVM. I talked to Bob Hennion on the phone. He had me come down at 6:00 pm to meet. Well when I got there Bob was to busy to help me. So he put me with Steve Troutman. I got the feeling that they really didn't want to help me. They came back with there offers on the truck and the payment was to high. They were trying to charge me the $1000 destination charge. This is all ready in the price of the truck. I wanted to drive one of the trucks. So I had to ask. they put me in a truck that was different then the one I wanted and I couldn't drive it very long. Steve wanted to go home. This is one of the worst dealers. I will never go back to CVM again. I did get a new Ram truck from E-town Ram.

akreiser24

Oct 23, 2013

Ian took the time to understand exactly what I wanted and the price range I wanted to stay in. He took extra time after his shift was over to stay and continue to help us look at the vehicles we were interested in until we decided on the one that we finally purchased. Ian also took time to help a friend of mine that was also looking for a car. Ian shows a lot of interest in his job and isn't pushy like I have experienced at other dealerships.

mamadoctwo

Oct 4, 2013

One morning while shifting into drive from taking my child to school, my van's gear shift knob came off in my hand. That was a first. I put it back on and was able to drive home, although it was very loose and not affixed. I called Kate Reed and told her my unusual story. Kate is aware of my husband's medical condition and that I must have our van in order to transport him and his chair. She told me to bring it in ASAP and once I was there it was discovered that the allen screw had come loose. Todd put it back on for me and in less than 15 minutes I was happily on my way home. Thanks Kate!

AllyDenny0809

Sep 1, 2013

Service is awesome, Josh is very friendly and he cares I love my new car which Tim helped us choose and buy, very thankful and very happy with cvm dodge all 10 stars :) from me.A.J.

cocobop

Jul 1, 2013

My experience with CVM Dodge was awesome. Not only did I find the ultimate car I wanted but, my salesperson Tracy was exceptional. She had to get my car from another dealership because someone else was buying the same Dart. She sent two people to western PA to pick up my car the same day. I didn't have to wait for it. The customer service I received from everyone there was 1st class. Tracy also made sure I understood how all the electronics on the car worked before I left. I would definitely buy another car from Tracy and the CVM Sales Team! Incredible experiencemy kids even want to come back whenever I get it serviced so they can play with the dealers 3 dogs! Friendliest place to do business I will tell all of my friends.

Oliver128

May 20, 2013

I entered your dealership pre approved for my loan, knew the car I wanted, knew the "market price". All I asked was not to have my time wasted. I walked Steve straight to the car I wanted, told him I was willing to take it home that day. I met Jeff in passing as he emphasized he was the "boss". From here everything went down hill. My they offered the car for $2000 under sticker which was still 4000 more than any of the other dealers were offering. They had to play the "ill talk to the boss" game. I went to my car and retrieved the number from the other dealer on a car not optioned as I wanted and they got to $900 more that them. I was ok with that, you got to make some money. I offered to finance through them if they gave back some for the profit they would make off that and they denied making money from financing.....LIES... We all know you do. But hey you had the car I wanted, I was willing to play. Then the games really started, I asked about the military and vw rebates. OH,you already included them. I asked how Steve how he knew I had a VW and he said he saw me drive in and added it in already. i asked him what color my car was, or the type, or even where I parked.... He chuckled and said "you got me there". Which to me sounded like I am a liar trying to steal from you.I got those rebates added then came the we will give you book for your trade. They offered me four thousand under book. I asked what book that came from they didn't know... And they have a VW dealership right there. Really... More wasting my time. Having had it with lies and deception, I left. They called and offered a few more grand on the trade but by then I was willing to pay more for the car from a more reputable dealer. You have a good product, why all the old school snake sales games. imagine what they will do to your mom/dad/daughter/son when they try to deal their if they are not weary!I am sure you will take this comment down on this sight that obviously provided only great reviews, luckily I have saved this and will repost it over and over

jeffdar

Apr 26, 2013

We just bought our second new van. We are very pleased with the experiences we have had with the sales and service staff. The sales staff is helpful without being pushy and the service departmen is excellent.

billsaitz

Apr 24, 2013

My wife and I were traveling from Florida when I experienced a check engine light. I used my code reader and found it was the EGR valve. The hotel found your dealership. I called and spoke to Kate about my problem. She told me to bring the car in and they would look at it. They confirmed the problem and quickly replaced the valve and updated the PCM. About an hour and one half later we were back on the road.My thanks to Kate as she was very helpful to us. Marie and Bill Saitz

Dart2013

Apr 19, 2013

I walked into CVM Dodge one day with my heart set on a Ram. Tim Long came right out to the lot and talked to me about what I was looking for. He helped me look at the inventory of Rams and what they could get for me. After finally realizing that that truck was not the best idea as far as gas mileage, I came back the next day looking for a new Dart. I met up with Tim again and told him what I was looking for now. Tim took me out to the lot and looked at all of the Darts that they had. He was very professional and knowledgable. He gave me the option of ordering one I wanted or looking to see if other dealers had one they could pick up for me. Tim looked immediately and found the exact car I wanted in Maryland. He did reserve it for me; however, the dealership in Maryland sold it out from under us. Before I even knew about them selling it, Tim hurried up and found another Dart exactly like it in New Jersey. Once the car was delivered to CVM, Tim answered all questions I had about the Dart. He walked me through everything including features of the car, warranty, how to go about logging services to the car, etc. Any questions he could not answer, he immediately found out and answered them for me. Only being 19 myself, Tim did not try to take advantage of me like I knew other salesmen would try to. Also, after all of the salespeople I have met going with my mom to buy her cars, Tim was one of the best. He was very professional, knowledgeable, friendly, and prompt. Even after I drove off the lot, Tim checked in on how the car was running for me and if I had any questions. Ed Post was the next employee I met with for all of the paperwork involved in buying a new car. He was also very personable and professional. He made me feel good about buying this car, even though I was spending all of this money. Ed worked with me on getting my payments to where I wanted them and got me the best warranty possible on the new Dart. Overall, my experience at CVM was very good and I would recommend Tim and Ed to anyone I know.

yorktown

Apr 14, 2013

I had taken my 2007 ram dadge in for service last week and had afew question regaurding the work, I recieved a call from service manager will explaining everything that was done. He was very profesional and gave me time to explain my views.I can honestly say they have your best interest in mind for the work they do.

Bowzer

Apr 6, 2013

I bought and have had my 2012 Dodge Charger serviced there for a year. The service department has ALWAYS been friendly, professional and very customer oriented.They go above and beyond the call of duty to make sure I have been satisfied with my service experience.I highly recommend this dealer to others.

lindsey84

Mar 18, 2013

Best group of people ever to work with to purchase my first brand new vehicle! Came to the dealership after totalling my car in an accident, walked out with a beautiful Avenger with no hassels and a price that could not be beat! I feel very lucky to have this great dealership in my hometown. Hope to be back in a few years to purchase something else! Thank you everyone! A great group of people.

Efini34

Feb 17, 2013

Our first time going to a dealership to buy a car. Always stayed away from dealerships because of typical car salesmen, Mike was the complete opposite. He wasn't pushy, was very helpful and pleasant. We didn't feel the need to haggle prices because after looking at so many cars, we knew they were giving us a great deal right away. We got a very fair price for a trade in and the salesman actually searched the car and saved us a few things we forgot in the car. Overall, just an amazing car buying experience. We couldn't be happier and would recommend CVM and Mike to anyone looking for a new or used car.

VTUser

Jan 22, 2013

On our trip to Florida this past week towing an RV with our 2007 Dodge Ram we experienced major steering problems on a Saturday morning. We called around to find an open Dodge dealer and found CVM Autopark, and had our truck towed there. Wil Hudson of the service dept and his staff had the problem diagnosed as well as some other potential problems by the time they closed at 1PM. They then ordered the needed parts early Monday morning and had the truck ready for our pickup by mid-morning on Tuesday allowing us to continue our Florida trip. To say that Wil went above & beyond what we ever expected is an understatement. Rarely have we ever received such incredible service. Way to go Wil Hudson and the rest of the CVM Autopark service staff for a great ending to a stressful time!

gneubaum

Nov 24, 2012

The crew at CVM are always glad to see you! Sales Dept. is not pushy and are helpful in finding the new or pre-owned vehicle your looking for!

jskab

Nov 20, 2012

Best dealership I have been involved with since England Jeep was sold. Most impressive as the face of this Dealership is the Service Department, manned by Kate Reed, Josh Thumma and Doug Smith.

Ghoster

Oct 18, 2012

I began my search for a very specific Challenger at a different dealer and was dissatisfied. Having purchased an Outback at CVM for my wife (a positive experience), I decided to give them a call. Jon Sundell and I began a lengthy process of finding me what I was looking for and was unusually conscientious in keeping me updatedsomething I GREATLY appreciated. There were several setbacks and delays, none of which had to do with CVM. Jon also worked very hard to offset these issues by finding me outstanding savings in rebates, helping to make an expensive (for me) and life-changing purchase almost easy to accomplish.All of the staff we worked with were helpful and easy to talk to and we greatly appreciated the pet-friendly atmosphere. It was actually essential given that both my wife and I were needed to sign paperwork. We brought all 4 of our dogs and multiple members of the staff visited with them and helped us.Ive had a single service experience since my purchase and Doug Smith has been an excellent, capable representative who is also very conscientious in returning correspondence. Its not often you feel this comfortable making such a large purchase but I would recommend CVM for either a Subaru or Dodge and Im sure their Volkswagen staff is of the same caliber.

2cherieco

Oct 15, 2012

We were on our way for a vacation and had a problem. These folks were very caring and helpful. Went out of their way to have it done quickley, and get us on our way.These were our family coming from New York who's car had a problem.

mmorrett

Oct 12, 2012

Thank you for one of the best servive appointments and advice that I have ever had. I travel all over this country, and when I run into folks that care and have passion in what they do, it makes a mark. Doug took extremely good care of my situation and got me out the door for my next trip.I am a new owner of a Dodge Ram, and am totally hooked on both the Brand and your dealership here while I am at home in Central PA. Thank Y'all for your Passion and Pride in what you do!Matt MorrettZink CallsMossy Oak

Elfriede10

Oct 6, 2012

CVM Dodge Service contionues to provide excellent Service for all need. Kate Rees Nad Doug Smith are very Knowledeable with the Dodge product and follows through to get the job done. All your crew is very polite.

mama0373

Sep 13, 2012

I only had to have an oil change and annual vehicle inspection completed on my vehicle. I was also having some issues with one of my keyless entry keys, having to use my spare all the while. Doug Smith set it all up for me, informing me also of a free rental car to add to my convenience. Upon arrival, service was prompt and friendly, everything you would hope it to be. The rental car was wonderful. The next day when I picked up my vehicle, I could tell it had been shined up for me, which I very much appreciated! Doug did some research on my key and showed me there was nothing wrong with it at all, just some technical info I did not know. I now know how to use it properly! He also saw that there were still some "spots" on my vehicle so he had it washed yet again! What service! Wanted your team to know that having someone like Doug is a true asset to CVM. Looking forward to dealing with him next time! Thanks again Doug!

jennibelle

Aug 16, 2012

Overall my eperience at CVM was a great one in part to Ed Post. I wasn't aware of it at the time until we signed the paperwork but he worked hard in order to get us a better interest rate on our loan. My husband and I's credit has taken a hit in the past few years due to some financial setbacks and he was great in obtaining the best rate he could get for us at the time. We were very appreciative of his extra attention. And hemade signing the paperwork fun ! I cannot say that I would refere or utilize the same salesperson with a future transaction. I feel that I knew more about the car and all of it's features than he did at the time. His idea of showing the car to me and my husband was to give us the keys and to walk away from us. My husband opened the hood and all the doors and looked over all the gauges while Mike was nowhere to be seen. We were left outside with the car for about 15 or so minutes before he joined us and then turned us over to Ed. The car was also not detailed the day we picked it up and that was pretty disappointing to me. The tires were dull and the windows were dirty. You can see the spot where the info sticker was taken off of the windshield. There is even a handprint on the interior above the driver's side door that was there when we took it home. And if the car supposedly was washed.. It was not done very well at all. Other than that because of Ed Post I would return to CVM for another purchase but would definately choose another salesperson. Thank You, Jennifer Welch

blindwb

Aug 6, 2012

Jon Paul is the best car dealer I have ever worked with. He really knows his business. He pulled off a miracle in getting the car we wanted. They should all be as good as him. What a Great Guy!

ZombieRam

Aug 6, 2012

The sales manager was great to work with. The accessories I requested to have ready when I picked up my custom ordered Ram 2500 Outdoorsman were not there. They comped me by providing brown in place of the black floor mats I wanted for free. Once I made the 100+ mile drive home and began adding accessories, I noticed the left rear quarter panel was bent bad behind the rear wheel. It looks as though a chain or strap was used incorrectly during transport. Overall, their desire to make the customer happy up to the sale was good. The price was lower than expected and very fair. I would recommend CVM to others.

Winniecat2

Aug 5, 2012

Great dealership. Excellent sales and maintenance staff. Most pleasant car purchase I have ever experienced. The salesman and sales manager worked closely with me until I was satisfied. The post sales experience was also very professional. I will continue to deal with this organization.

DeEtt

Aug 2, 2012

We were traveling when experiencing turbo deisel problems. We arrived at the dealership for diagnostic. Kate Reed accessed our situation gave us the action plan for our vehicle.Kate gave us an estimated scheduled time and not only met it but was done before. We are happy to say our expectations were more than met.

fastrider450r

Aug 1, 2012

Mr. Mike Hollman was very friendly and catered to my wants and needs when I was shopping for my new 2012 dodge ram cummins diesel. He kept me "in the loop" with every update he heard or knew about with the production of my truck. I couldn't have asked for a better salesman or dealership when shopping for my new truck. Thanks again CVM! Anyone that I know of who is interested in a new vehicle ill be sure to send them to CVM!

stebab

Aug 1, 2012

Mike Hollman went above and beyond in selling my wife and I a nice used car. He calledme sometime after to make sure we were satisfied and took care of a minor problemimmediately. We would recommend him highly to anyone looking to buy a car.

ksnyder10

Aug 1, 2012

Had great customer service. Very enjoyable buying experience for my first truck. I was not pressured into anything that I did not want, and would recommend CVM to anyone interested in purchasing a new vehicle.

rewopom

Aug 1, 2012

Eric Kendall understood my needs and persistently tried to fulfill them. I would rate Eric as the best auto sales person I have ever encountered. The guy should get a bonus and a promotion. Best RegardsCraig Hornung

iahaney

Aug 1, 2012

I purchased a Dodge Challenger SRT-8 from Monique Ullom.It was a one trip deal. I brought my trade-in and in a hourleft with my new Challenger.Monique and her staff were very helpfull.I would recomend CVM to all my Dodge friends.

jeremy11111

Jul 31, 2012

Honest, friendly and not trying to sell me on something I did not come in for. Always listening to what I need. Comes up with other solutions at times.

barbourfam

Jul 28, 2012

Everyone at CVM is extremely helpful and friendly!!! Our kids even enjoy "visiting" when we are in for service and are actually disappointed when they cannot go with us. The special events held several times throughout the year are a great, added bonus!

Stack

Jun 25, 2012

On June 6th we were traveling from Philadelphia to Oak Ridge TN trailering boats. The brakes on the truck went on the PA Turnpike so we got off in Carlise where we found Cumberland Valley Dodge. We arrived at 1 PM and explained our situation to Kate Reed who from the beginning was very understanding of our situation and did what she could do to help the repair. The truck ended up needing parts they did not have in stock but without hesitation ordered them asap. The amount of work needed was a full days work but Will and Kate worked together and with their mechanics to jump on the job and have it completed by 7 PM so that we could be on our way to Oakridge. Both mechanics stayed after their shift was over to help us in our difficult service. Each time we were given bad news about the repair Kate made sure that it was followed with good news. Getting us back on the road at 7 PM allowed for 75 high school students to compete in their rowing competition. Will and Kate run a top notch service department, along iwth the mechanics. All worked together and made for a very horrible experience lined with a good ending. We can not thank the two of them enough.

jkimmick

Jun 10, 2012

We bought our used Dodge Ram 1500 from CVM and it had aftermarket decals on the truck bed. The decals became brittle and began peeling. I called the service center and spoke with Doug. He was very friendly and told me to stop by whenever I had a minute and he would check it out. When I arrived he promptly looked at the truck and resolved to have the decals removed "free of charge". He made arrangements to have it done that afternoon and had a driver take me back to work and picked me up promptly at 4:30. When I got the truck back it was detailed and looking brand new. Kudos!

RonPelletier

Jun 8, 2012

I have dealt with dealerships in Arizona, California, Georgia, and Maine. Services by CVM is not only superb but the service staff (Kate Reed)is/are the most professional I've ever encountered. Recently had my 2011 Durango R/T towed into CVM (not purchase at CVM)but the srtaff greeted like an old friend which proves they really are looking out for the customer. This is a 5 star operation.

jknepper

May 11, 2012

These guys go out of their way to help and pay close attention to their customers! Top notch customer service and always on top of the services and recalls that I am due for!

eddiemattos2233

May 7, 2012

CVM Dodge Service continues to provide excellent service for all my needs.Kait Reed is very knowledgeable with the Dodge product and follows through to get the job done. The whole crew is very polite and helpfull. No heartburn here!!!

TOMGAGLIONE

Apr 28, 2012

One of the main reasons that I continue to service my cars at CVM is because of the people in your Service area. Since I am also friendly with some local Dillsburg Service Garages where I live, I do have alternatives to CVM. My family loves the Dodge Caravan and will probably always have one in our family and your Service Dept personnel, especially Kate Reed, is the reason that we will always maintain our vehicles at CVM as well. I trust Kate and the folks she works with in your Service Dept to identify my maintenance needs at the time my vehicles are in the shop. I don't worry about getting charged for things that are not required. I keep my vehicles for approximately 10 years so maintaining them is very important to me. Therefore, finding a friendly and trustworthy Service Dept Staff is very important to me. Kate and the rest of the Staff deserve to be recognized and I hope that CVM realizes that they are building a great reputation for the Dealership.Tom Gaglione

raforsman

Apr 20, 2012

I had the best car buying experience at CMV. Everyone was so nice and there was no pressure. The attention to our needs was there all the way until the moment we drove off. They made us feel at home and did not rush anything. I will be coming back for my next purchase!

oldroydj

Apr 11, 2012

Chip was awesome to deal with. He made the process very easy. I didn't expect to get much service since I was picking up a company vehicle but he treated me like any other customer.

jpackowski

Apr 11, 2012

I have been going to CVM for years (5+). Even when my company no longer supplied its employees with Dodge vehicles, I made an effort to ensure that we could continue to go to this location (Chevy)for its high level of customer service (Kate, Wil, Doug) and timely service. It is not often that you can call a dealership your favorite place to have service performed, but I highly recommend CVM. First class service department, first class service advisors and first class maintainence.

Avilda01

Mar 29, 2012

The staff was very courteous, knowledgeable but most importantly patient. They didn't pressure my husband and I at all. I previously owned a Lexus IS 250 AWD but was in the market for a new type of vehicle....preferably a 'performance' car. I really love vintage/classic cars and since 'Vanishing Point' is one of my favorite movies and stars one of the most famous vehicles of all times....THE DODGE CHALLENGER, I couldn't help but want one when Dodge came out with the new line. If it weren't for the year of my Challenger being 2012, I would swear I was driving the one from the movie :). At any rate, once I drove the V8, I was in love. I got the color and price I wanted. I said Bye-Bye Lexus and HELLO DODGE CHALLENGER!!!!I would recommend this vehicle to even the most conservative customer. Sincerely,Avilda C. BondsVery Satisfied Customer

amw25

Mar 28, 2012

This was the best car buying experience that I have ever had!!! I went to a few other dealerships that were closer to my home and/or I was already familiar with and received substandard service at best! That all changed the moment that I picked up the phone and called CVM. I was able to set up an appointment that same day and when I got there, I was welcomed to the showroom by Jon Sundell and was introduced to Jesse Lee. Jesse was able to show me exactly what I wanted and was able to answer my long list of questions. I worked w/ Jesse on getting the right price for my trade in and they were able to show me incentives that I was able to get that no other dealership mentioned. The only problem was that I was looking for a very specific style of car and color and they were hard to come by. That did not stop the men at CVM...they called around to every dealership within 100 miles and were able to locate my car and had it quickly shipped to their showroom. Amazing service through and through!!! Forgot to mention...each time I was there I had my children with me and they were so excited about the dealership, they didn't want to leave! CVM has a customer for life!

kliph

Mar 16, 2012

The sales staff was very friendly and easy to work with. I was pleased that they were able to negotiate fairly with me and the initial price I was quoted was reasonable.

roxi23e

Mar 3, 2012

Mike give me a lot of detail information, and it really good deal with price. I am very happy to drive my brand new car. I love it!

smu

Mar 1, 2012

My father and I have both enjoyed working with Kate, and I'm sorry that I'll be selling my 2002 Dodge Grand Caravan soon and have no reason to come in for service and a visit.

Malcolm E. Ward

Feb 21, 2012

Thank you to all the sales, maintenance and administrative staff in making my used truck purchase a complete success. My truck and I will be sure to recommend CVM and staff.

jwinand

Feb 18, 2012

I have bought 5 new vehicles from CVM and the experience has been very pleasant each time. I have used the service dept for all of my needs and the work is always done on time and accurately. They keep my cars running well into the 150k mile range with little problems. They are a family dealership that is a part of the community and reciprocate the business, which is the name of the game in my book. I have referred many of my friends to them with confidence that they will be handled in the same manner. Thanks CVM for great service!!!

ryanlarcom

Feb 17, 2012

My Dodge Caliber is the 3rd new vehicle that I have purchased from CVM and I couldn't be happier with it. CVM's combination of professionalism, knowledge of their products, friendliness, and caring will always keep me coming back. Thanks Monique and Mike for doing what you do!Ryan LarcomTowanda, PA

MarioFD

Feb 16, 2012

Monique and the whole staff at CVM always treat me as if I am the king when I come in. I have bought 3 vans and a new Dodge Charger in the last 6 years for my business and personal use. Each time I was treated fairly and it was a fun experience, not your usual wheeling and dealing. They are very straightforward which I appreciate.

hscheidler

Feb 15, 2012

Friendly, fast service. Our business has purchased new and used vehicles for both company and personal use. We use this dealership for our routine service as well, and are very satisfied

tmatt

Feb 15, 2012

I have been taking all 3 of my Dodges to CVM for service since 2004. Kate Reed and her team have always been very straightforward with the diagnosis of problems with my vehicles. She communicates readily with the progress toward a fix and my vehicles are always ready when promised. And washed! When I come to CVM, they make me feel like one of the family. Kate is a joy to work with.

tjmaxx

Feb 8, 2012

Great selection, amazing service, and friendly atmosphere. They found us exactly what we wanted and we drove off the following day:-) I would highly recommend this dealership. They made our lease a breeze.

attitudecharm49

Feb 7, 2012

FIRST I would like to say that I went to the dealer ship just to look around to see what they had and look around for jeep libertys unaware that they delt strictly in dodge. I seen some dodges that i thought were very nice and a step up from the jeep libertys i got out of my vehicle, and I did not have any sales men walking up to me trying to sell a car to me right away they gave me all the time I needed to decide then approched me. I felt that the dealer mike hollmann was very curtious and did a great job in helping me purchase the vehicle of my choice. I would recommend any potentual buyers out there, to go to c.v.m autopark you will be very pleased. THANKS FOR HELPING ME. CYNTHIA M. PADGETT

Regina Carroll

Dec 18, 2011

Jeff Lang was our sales man and he was personalble and helpful at no time did we feel pressured! He help us fing a car that we liked at a great price and we drove it home that day. Tom in fiance was helpful as well. I look foward to recommending CVM to friends and family. Thanks again for everything.

Tamala King

Dec 16, 2011

WE HAD A GREAT EXPERIENCE AT THIS DEALER AND WOULD RECOMMEND THEM TO ANYONE LOOKING FOR A GREAT BUY AND FRIENDLY SERVICE. POSITIVE EXPERIENCE. VERY SATISFIED.

tcorwell

Nov 30, 2011

Friendly, professional, clean. listen to what we wanted. tried to get want we wanted, but when problem occured let me know about it before driving whole way there.

losingground

Nov 15, 2011

When we arrived at the dealership, a salesman Jeff Lang was arriving to work and asked if we needed help. After a short time he was answering all our questions and offering helpful information about the Vehicle we were interested in. The staff was very kind and efficient which processed our transaction in a very timely manner. We looked at alot of other dealerships that day and the pricing and availability of the product we wanted was found here. I plan on continued relationship with this dealership.

judyowen

Nov 12, 2011

Doug Smith provides the best (most excellent) customer service I have ever received from a dealership. He always exceeds my expectations. It is a pleasure doing business with him and he is to be commended. Thank you Doug.

randrdoomcrew

Nov 10, 2011

Jeff was awesome to deal with. He helped me trade my 09 Challeneger in for a 2012 Charger. I never felt like I was being "sold" at any time. They didnt have the exact car I wanted on the lot but they found me one within 15 minutes and had it delivered in two days. The whole dealership made the process painless from trade in, to sales, to financing. I would highly recommend CVM and Jeff Lang as your sales person.

fishhunt4life

Oct 21, 2011

First off I usually network for everything I do and buy. Not this time. After meeting both Bob and John at an event being held at Wal Mart in Mechanicsburg...I thought I would give them a try and see what my current truck was worth. We had previously purchased a dodge minivan at Hondru Dodge in Elizabethtown...can't say we had the greatest experience and I doubt we will be going back. After coming to CVM w/no intentions on purchasing a new truck, just looking and to see the value of my current truck...I walked away w/a new truck that should meet my needs for a while.(towing a new camper trailer, dogs, kids etc) I was very shocked at how I was brought into the Sales managers office to go over the value of my current vehicle and the deal he laid out for me for a new truck. Very little negotiations to be made. Then going through the finance department w/Ed was a pleasant experience. He actually made it fun to sign all those forms. As a side note, they worked with me as I purchased a cap from another business and helped me with that process. I have had the vehicle just over 24 hours but I can say I walked away feeling very good about the overall experience. That is saying allot as I myself was in insurance sales and customer service for over 19 yrs...very hard to please me and with customer service like this...my wife is already thinking of a new Dodge minivan from CVM.Thank you,Burt and Stacey Stocktonas well as Brian, kelsey, Bryce and Colin plus 3 dogs, Titan, Greta and Maya.

willys1191

Oct 21, 2011

These guys impress me more and more. I have purchased 3 trucks from CVM in the last 8 years and WOW its always the best deal and the friendliness staff. Bob Hennion is the men to see if you need that deal. I would also say that the service dept is great! They have gone the extra mile for me in the past to get my truck done quickly. CVM is number one on my list. They will find the vehicle that you want and go pick it up and get you in that new ride and down the road. CVM Autopark keep it up !

satcus

Sep 29, 2011

The salesperson,general manager, and the finance officer were very friendly and helpful during my buying experience. I would recommend this dealership to everyone. I'm very satisfied with my new vehicle.

ksnyder21

Sep 10, 2011

i first met jeff when my mom bought a xterra from him and i just liked the way he treated us that time. from right then an there when i was ready to buy a new vehicle i was going to go to cvm and have jeff as my salesperson. just last week i decided i wanted to look for a new vehicle so of course i went to cvm and had jeff. when i walked into the place jeff greated us we got right to work trying to find the right dodge nitro at the right price. not only did he find me the perfect nitro he got it for me at a great price. the whole time i was at cvm jeff made me an my mom feel very welcome even to the point of making my mom a fresh pot of coffee cause they were out an it was very late in the afternoon. it was a completly different feeling at cvm, cause a couple month ago i was looking at jeep liberty at sheivley motors an i didnt get the same respect up there as i did at cvm with jeff. sheivley motors i think were looking at a 21 year old an thats why there finance guy didnt try as hard as ed post did. so thanks to jeff and ed for a wonderful car buying experence. Krissy S.

dstrauss

Aug 26, 2011

Jeff was very accomodating, professional, respectful and personable. Never once did I feel pressure to purchase a vehicle. It was refreshing to deal with a group of people who treated you with respect and genuinely wanted to help you in a very important buying decision. Ed the finance man was also very accomodating and good at his job. I honestly don't beleive I could have found any better or fairer of a deal than I did at CVM Dodge.Dave S.

rmartinpsu

Aug 23, 2011

I walked in to look at a Ford F150 Fx4 and it was sold. They encouraged me to look at a Dodge 1500 Woodsman. Even though I have only owned Ford vehicles for the last 20 yrs, I ended up buying the Dodge. Jeff was very nice, not pushy, answered all of my questions, and was a nice salesman. Glad I listened to them and took the Dodge for a ride.Thanks,Rick Martin

mover380

Aug 19, 2011

Great job, great help. I knew what i wanted when i walked in, I just had to meet the needs of my financial institution. I was helped all through and it was made a great experience.

MJMiller3182

Aug 9, 2011

From the moment I walked in I was treated with respect. Most dealerships I had visited all they saw was a kid. I am 29 but look about 20. The staff was able to see that I had a sense of humor and I love that about people. I was introduced to Jeff and we started looking at the Dodge Journey which was the reason for the visit. He showed my the CUV and then we test drove. After some time and number crunching we settled on a price, but I still wanted to think about it. I ended up going back the next day to sign the papers. It ended up taking too long and I had to go to work. With out signing the paperwork they let me take the car for the rest of the weekend and then I went back Monday. Monday I signed the paperwork had the the one thing I wanted looked at, looked at and I was on my way. As I was driving I realized the problem wasn't fixed it was the wheel alignment. The problem was fixed when I went back that Wednesday. I am very happy with how the dealership and all the people did everything they could to make me happy. My last little worry is that my other car loan has not been paid yet. CVM is looking into that now. All in all I would definately go back to them for my next vehicle.

jwilliams62

Aug 4, 2011

Jeff was accommodating from the first day my wife and I met him. On that first day, I explained to Jeff, that we were merely wanting to test drive a Charger and a Challenger for a future purchase once I returned from an approaching deployment to the middle east. Following our test drives, Jeff gave us the only 2011 Charger brochure they had in the show room. Since I received a promotion and will more than not likely deploy now, my wife and I returned a month later to begin working out the numbers with Jeff for the purchase of a Charger. My main focus on this purchase was to get the car I wanted at the monthly payment I could afford. Jeff was patient enough to run at least three payment plans for us on the Charger and an Avenger. At the end, We walked away with our 2011 Dodge Charger Rallye. My wife and I love it (even though it's white). It was Jeff's dedication to his job and the high level of motivation and friendliness that made our experience enjoyable.

CSunday26

Aug 4, 2011

Proud new owner of a 2011 Ram 1500 Sport!!! Absolutley love the truck. Jeff and Jon worked very hard to accomplish this and put me in a truly awesome piece of engineering. The staff at CVM are down to earth people with great personalities. Especially Jeff who is very outgoing and enjoys his work...almost too much. They take the extra step to ensure the customer is truely satisfied at the end to the day. This is the first truck purchase from CVM and when I am in the market again this is where I will be going. I look forward to stopping by the dealership for the much needed accessories and a touch of good old humor. Thank god they dont charge for the entertainment...I know I couldnt afford the admission at the door. Thanks to all of you at CVM for providing the Cumberland Valley Area with excellent service.ThanksChad

kristenemily001

Jul 15, 2011

This was our 4th dodge purchase from CVM. Not only are we happy with the dodge products but the dealership is by far the easiest to work with. The service center is always great. They get to know you by name and are always easy to work with. Financing with Ed Post is always an easy and he is great to work with. He always finds the best deal for me. My salesman this time, Jeff Lang, was friendly, open, honest and quite funny. He made the buying experience fun. Since this was our 4th purchase, we were treated with respect as repeat buyers and given the best price possible without the haggling. I will continue to use this dealership for my dodge purchases and service.

mrploww

Jul 14, 2011

I originally experienced a couple problems with service at this dealership, but the service manager took care of things and I am now a satisfied customer. The service manager was very friendly and we spoke in length about the problems experienced and he addressed everything to my liking. I would recommend this dealer to others.

dbarnhart1959

Jun 28, 2011

I have always had good service at the CVM dealership. I had purchased a new Truck in 1992 and am now a return customer. I was very pleased at the attention I received even as a Affilliate purchaser.

srobine

Jun 20, 2011

First time I had any dealings with CVM and the guys were great. This was a purchase for my 16 year old and he was able to see the professionals at work. Jeff was outstanding as he communicated with my son, we all know how much that means to a parent. As for the other guys, also outstanding. If you want a deal with a great group, buy a used vehicle from CVM.

robandlisa08

Jun 13, 2011

Jeff was very professional and friendly. He did and excelent job of meeting our needs. Jeff is a great sales consultant and we would highly recommend him to all of our family and friends.

flyguy17

Jun 10, 2011

The salesman went out of his way to accomodate us and was very friendly. He was also very knowledgeable about the cars. Also, the car was very clean and ran well and priced well.

b1ll65

Jun 3, 2011

The whole experience was professional, and therefore pleasing. I came with a curious problem. Doug, came to the car and did brief analysis of my complaint, gave me a his diagnosis and then found the part in stock. As it was too late in the day to start , I returned to the dealership and the problem was solved. I left a very happy customer.

ksnyder68

Jun 2, 2011

i first talked to jeff on the phone in regards to a red jeep wrangler that they had on their used car lot he had told me that it was manual not automatic an i had told him i was looking for a new(used)car and he was willing to find me someing in my price range. he told me to come down to cumberland valley motors in june 2. i was on thir website and i seen that they had a relly nice 2007 nissan xterra that was at a pretty reasonable price. so when thur june 2 came i went to cumberland valley motors and when i pulled into the lot there were two salesmen standing there and one of them walked over and asked if there was anyting that he could help me with an i told him i was looking for a jeff lang and he said that was him i was talking to. i told him who i was an he knew right away that we had talked on the phone as soon as he greeted me we walked inside and right away he asked if i wanted any coffee or a water which i thought was very nice of him. i then told him that i seen the nissan on their website an he told me that was a nice car. and then he stared the work with the fineance guy to get me off the lot in the nissan xterra. jeff was a very nice guy you could tell he really took pride in his job and was one of those guys who really enjoyed wakeing up in the morning to go to their job so he can help people like me

dantedescojr

May 28, 2011

The personnel there were not pushy at all, very accomodating to our needs, and provided us with a fair sale price on the vehicle we purchased.You can't ask for much more than that.Additionally, even after the sale was achieved, the financial person was able to receive a lower interest rate from the bank, thus allowing us to more easily afford an extended warrant and Xilon coating.A good experience overall.

old timers

May 27, 2011

We've bought 24 new cars through the years, and consequently met 24 salesmen. Jeff is surely the top of the lot !!! He went out of his way to accomodate our schedule, explained the details of the vehicle and give us a great deal. Dodge should make him Vice President of marketing and sales !!!

mannix6709

May 16, 2011

Bob Hennion and the entire staff at CVM was exceptional!! This was our first experience with CVM and we were pleased with the level of professionalism and courtesy that we were met with. We have purchased at other (larger) area dealerships in the past and have always left with a sense that most of the salespeople would just as soon be selling shoes, cell phones, or time share condos. The staff at CVM was very thorough and it was refreshing that Bob knew everything about the vehicle that we looked at and eventually purchased. In contrast, our last experience at "the other dealer" was much different. The very, very young salesperson could not answer our questions and we caught him making things up a few times. Shop at CVM!! You will be pleasantly surprised.

carmenbee

May 11, 2011

We had a horrible experience there twice and swore we would never, ever return.We went there to see my car up close and really enjoyed Jeff. We talked to him andthe people that worked there and realized that this was not the same place. They are friendly and very caring. They helped us buy my car and feel good doing it!!!Thank you Jeff

tink7781

May 11, 2011

We want to sincerely thank CVM and especially Jeff Lang for their wonderful customer service. Jeff went out of his way to locate the truck we were looking for. Thumbs up to the CVM crew, we will recommend you to anyone looking to buy. Thanks again for the awesome customer service. Jeff you deserve the salesmen of the year award!Sincerely, Steve & Lauren Wade

gneubaum

May 1, 2011

It is no wonder that Bob has been salesman of the year for three of the four years he's been with CVM!!!! We also truly appreciate how simple Ed makes things on delivery day! Every process from ordering our 2011 Journey to the delivery was nothing short of great! CVM is truly a pleasure to deal with!!

mfahnestock

Apr 28, 2011

Jeff was wonderful to work with in buying a new vehicle. My wife and I knew exactly what type of vehicle we wanted and Jeff coordinated finding a car that matched our specifications. During our timeframe at CVM, Jeff answered all of our questions timely and professionally. When we were waiting for a bit, he went above and beyond to provide lunch for my wife and family. This exceptional customer service did not go unnoticed! I would highly recommend stopping at CVM! Their team is great to work with! Great job!

Jmcvitty

Apr 22, 2011

This dealership was very friendly. The car we chose was in good condition and clean. Bob always greets us with a smile. There was only one issue that I had and that was that we were told a monthly payment that was not correct. It turned out to be a few dollars more, however, my wife and I have had bad experiences in the past with dealers who lied on that point.

nichole mcintyre

Apr 10, 2011

Everyone that I dealt with at cvm was curtious and dependable. They always called when they said they would and answered questions promptly. They also had to retrieve my beautiful new car in Connecticut. Thanks especially to Jeff Lang, our salesman with a great personality, who organized the trade and had to fight for my incredible black Charger. Thank you so much guys! I LOVE MY CAR!!!

RickyD920

Apr 2, 2011

The car I wanted to see was on the lot. They didn't try to sell me another car that wasn't physically there. They showed me what I wanted to see and did not try to talk me into something else. Was able to test drive vehicle and then leave to think about it before returning to buy it. Not pressured into buying. They were more than willing to come to my terms of making the purchase.

cuteluke

Apr 2, 2011

I was in the market for a used suv. I have purchased Lexus and Porche previously and Jeff ws the nicest friendliest salesmen ever!!!! I will recommend your dealership to all my frends. I will be back when it is time to purchase another car. The condition of the suv on delivery was perfect.

newdurangoowner

Apr 2, 2011

A coworker recommended CVM.This was our first experience with the dealership and it was extremely positve. Mike, Jeff and Ed were very professional and helpful. Mike was exceptionally responsive to our questions.Furthermore, the other employees with whom we interacted in the showroom and on the premises were also very friendly. It is apparent that the dealership has placed a significant emphasis upon customer service.With respect to the actual purchase we are very satisfied with our new Durango and the price that we paid. Mike and Jeff treated us fairly and demonstrated integrity in their dealing.I would recommend this dealership to a friend.

DSuppok

Mar 29, 2011

Worked with me on price, so that I could get into the vehicle I wanted. He stayed until after 2000 hours helping me and doing paperwork. All the staff did. Offered food/water while waiting.I only wish the truck was cheaper. After Dodge receiving a bailout and in this economy, trucks and vehicles in general should be reduced. When people on the assembly line make more per hour putting a part on than someone with over four years of college/training, it gets frustrating. Huge dealership buildings, CEO multimillion dollar yearly salaries, etc., just add to it..

kgerak

Mar 27, 2011

I would definitely recommend and use Cumberland Valley Dodge again as well as seek Jeff out to assist us in the future. I am incredibly happy with the Grand Caravan that we purchased and even happier that I walked away from the dealership that I previously consistently used. When my husband purchases his next Ram (not for a few more years) we will come back and call Jeff to help us.

George Kirlin

Mar 26, 2011

Mike Schell made our car buying experience great. He was informative and just great to work with. I would recommend anyone who is interested in purchasing a Dodge see Mike at Cumberland Valley Motors. Also financing was made very easy. It was just a great experience.

the4evans

Mar 26, 2011

We were on our way to Florida from our home in Madoc Ontario Canada when our truck broke down on Hwy 81. We made it into a truck stop and then browsed the yellow pages for a Dodge dealer. We found and called Cumberland Dodge and we were very glad we did. We had the truck towed over to the dealership and then they shuttled the rest of my family from the truck stop to the dealership. They gave us "priority" service in putting the truck right up on the hoist to discover the issue. They ordered the parts and told us it would be ready by noon the next day. They even shuttled us to and from a near by hotel. What great service. We were off on our vacation 24 hours later, they were true to their word. A HUGE thanks to Kate and Will for their great personal and professional service. Kate and Will kept the atmosphere light while still delivering a professional service. We were far from home and still had a long way to go for our family vacation and a break down was not in our plans. Everyone at the dealership made us feel like regular customers. When we pulled out of the parking lot, we did not even think of our vehicle causing us any further issues. We were confident in the service that was performed. A HUGE thanks from John, Lori Cody and Lila and Cody hopes that Will is enjoying the present he left for him. :)

munchkin1125

Mar 21, 2011

My experience with Cumberland Valley Motors Dodge was very pleasant. I went to them with an idea of what type of Dodge vehicle I wanted. Although they did not have what I was looking for on their lot, they took the time and effort to locate one that would suit my needs. They then worked out the arrangement to get the vehicle transported to their lot in order for me to purchase it. I would highly remcommend them to anyone I come in contact with that may be looking for a Dodge vehicle.

Mttop

Mar 18, 2011

I have been going to CVM for service since 2002 when I bought my Dodge Caravan. I have never been disappointed in their service on my vehicle that now has over 115,000 miles. Troy, Will, and Kate have always been truthful with their estimates and always right on target with what is wrong. If I needed an appt. that same day, they could usually fit me in. Overall, they have done an outstanding job with my vehicle. I truly could not be happier with their service. American industry is not known for great service ~ but, CVM truly is. Also, I couldn't be happier with my Dodge Caravan 2002. It has run really well, and the repairs have not been out of the ordinary. Again, they delivered performance at a value price.

kepnerke

Mar 15, 2011

From the moment my grandmother and I walked into the door we had nothing but welcome and warmth from this company. I was looking for a new vehicle and the receptionist, Tammy and Kate, from parts and service steered me in the right direction by introducing me to Mike Schell. He listened, actually listened to what I was looking for in a vehicle and then took me out to the lot to look at the Dodge Caliber. I had been to 4-5 other dealerships over the past few days and the customer service I received there was well less then par so I am sure I was not a jem right off the bat to Mike, sorry. After he showed me the car and the specs and informed me of them, he suggested that I go for a test drive and that me grandmother go with, and ride in the front passenger seat! He was very knowledgable about the car being able to answer all questions asked to him, while looking at the vehicle and driveing it. After the test drive we went back into the dealership and sat at his desk and talked numbers, then he went to his boss Jeff and they talked numbers. That is when Jeff came out, and god love him for being able to come into the situation as a third party and introduce himself and just completely put all nerves and worries to ease. That is when Jeff and Mike suggested that I take the car for a test drive for the weekend to make sure it was something I could see myself in. Well I took it for the weekend and loved it, one problem though still had to talk numbers.Went back to the dealership to see Mike and we taked numbers then he went to Jeff and talked numbers. Everyone during this whole process, this was my first time buying a new vehicle, was very easy to work with and I felt that I got a good deal....nah GREAT deal!!!! Throughout sitting at the desk and waiting for information to be faxed/approved/filled out the other sales personnel was very funny, charming, and personable.So, today was the final day to sign the paperwork. I dropped the car off to get detailed, they shuttled me to work while the did all the work. They cleaned it inside and out and even topped off my gas. After they cleaned it and I returned to the dealership Mike (who came in on his day off :) ) introduced me to Ed Post (Business Manager) who walked me through the financing and paperwork and showed me different warrenties and coverages. We talked about gap insurance and he as well like Mike and Jeff was very informative and knowledgable. After all paperwork was signed it was time to get the keys.We went back to Mikes desk where he went over all the important paperwork, about the warrenties and how to keep them covered by getting oil changes and tire rotations and so on, as the dealer book instructs. Then he walked me out to my car and showed me all the final bells and whistles of the car and to make sure I understood how all the necessities worked and where the were located, 4 ways, lights and the Sirius radio, haha. They topped off the gas tank and I was on my way home from there.I went from last Tuesday to having a blown motor in my old car, (which by the way the are towing for me from the garage). To looking at many cars and dealerships to be exactly one week later in a brand new car that makes me happy and makes me feel safe and comfortable. I will return for future purchases (not any time soon, I LOVE her (yes my new car is a her) way too much to even think of letting her go). I will recommend CVM to as many people I know and will tell them that anyone in the place is nice and seems great to work with, but if I was them i'd see Mike Schell.

jnferlw

Mar 15, 2011

Bob was great! He took our time considerations into thought and worked with us great! He was not pushy or to aggressive. Would highly recommend Bob!! We also worked with Jeff & Ed and they were helpful as well. This was one of the better car buying experiences we have had and look forward to a continued relationship with the dealership.

powergiant57

Mar 15, 2011

I've been going to and recommending CVM Dodge for years. Their entire staff is always very friendly and courteous. Everyone from the receptionist to the garage staff to the owner greets you with a smile.When buying our vehicles there we were never put under any pressure to do so. The sales team only answered questions we had and the entire decision was left up to us. That was a pleasant change from previous experiences we had with other places. The prices we were given have always been equal to, or better than competing dealers.The ONLY reason they were given a "good" rating for quality of work by me instead of "great" was because of two very small issues I had. Once after a tire rotation they failed to notice one tire was quite low on pressure and another time an oil filter worked it's way loose after a change causing a small leak but these things happen and both of the problems were immediately fixed and they apologized over and over for the inconvenience. All of the other work I had performed there was done correctly.Dodge in general needs to update the information on their website in order to fully educate buyers on what's actually available to their customers. The dealer literature book had VERY different information listed than the website did once i got there. That's why i listed the answer to the "optional" question below.It would also help if they actually had tv commercials for ALL the vehicles in their lineup. To my knowledge they have NEVER had a single commercial for an Avenger since they came out in 2008. They might sell more of them if people knew they made them in the first place!!

bigjimph73

Mar 11, 2011

both the salesman and sales manager did a great job in getting me into this new car. very helpful and friendly people.. who guided me through the sales process with ease. this is my 7th new dodge i bought from this dealership in 10 years. i will continue to buy from them.

aim2878

Mar 9, 2011

I came into CVM, not 100% sure on a vehicle. With the Help of Kevin Jones, I have decided on a Dodge Journey. He was very helpful and polite. I wish every experience at a dealership was this pleasant. He wasnt pushy at all or told me what he thought I wanted to hear. He took the time to explain and show me everything the car had to offer. I would refer him to anyone looking for a dodge.

JudyBeitzel

Mar 4, 2011

I was given a Dodge Nitro as a company vehicle during employment with Molnlycke Health Care, and throughout the past three years I have developed a strong relationship with Will, Troy, Kate, and Doug. They are always professional, courteous, and more importantly have become like family to me. It is comforting to have this team behind me as I am on the road frequently in my medical sales career and depend upon their support to keep my vehicle running efficiently!

ambaledford

Feb 8, 2011

My husband and I bought our vehicles approximately 3 years ago and have had our vehicles serviced by the Dodge Service ever since. I do not know who the technicians are to be named, but must say that particularly Kate and Will definitely know and practice the highest level of customer service to their clients. Doug is fairly new and he to is very attentive to customer needs. They are an excellent team and a prime example of outstanding customer service.

dennisp3257

Feb 2, 2011

Both Kate and Wil are a pleasure to work with. My wife and I have been bringing our vehicles here for service since 2005. And we have to drive 20 miles to get to the dealership....guess that alone says something. Hats off to the service group at Cumberland Valley!Dennis and Louise Perzacki

jud4jim

Jan 31, 2011

When ever we come down for Service all the staff is very friendly and helpfull. I would recommend Cumberland Valley Motors to anyone that is looking for a friendly,informative and helpful dealership. When I bought my vehical at a different dealership they were more than happy to accept my business for warrenty work and for service.

wsspjs

Jan 31, 2011

Doug Smith in servuce is very professional and cares about the customer. I have dealt with this dealership for many years. I started going to the dealership when Ed Ullom ran it before he retired and now is daughter runs the dealership and he was one of the reasons I went there. An honest straight talking man who knew what he was talking about. That some atsmosphere still exists today.

MarioFD

Jan 28, 2011

I have always loved this dealership since I purchased my van here in 2006. My wife also purchased her van here in 2008 because she observed how well I was treated when I would come to the dealership for service. I like the fact that the owner's office is near the service desk because Monique has her finger on the pulse of what really goes on. She is usually within an earshot of any issues.

cluedigger

Jan 27, 2011

I've bought two cars from CVM and am soon going to buy my third. I've worked with all three of the above employees and have been impressed with their friendliness. I mostly work with Doug but they all have explained any repairs required in a language that I could understand. Their new oil change service is especially convenient. I give them 5 stars!!!

bengalboy425

Jan 24, 2011

This is my third lease/purchase from CVM in the past six years. Some of the staff has changed, but the professionalism and courtesy have not. During the course of my three purchases I have never felt pressured in any way to do something that I did not feel secure about doing. Keith was my salesman for this latest purchase and he was very sincere and helpful. Ed was my business manager for the third straight time. He is always a pleasure to deal with, very knowledgable and helpful in getting the best deal. I would recommend CVM to anyone for a new or used purchase or lease.

dandimac

Jan 24, 2011

I had purchased a 2004 Dodge Dakota from another dealership. When I was feed up with the service of the other dealership I called CVM to have my service done. My first experience was with Kate who did ask if I had bought my truck from CVM. Even though I told her that I had not she still treated me as if I had bought my truck there. For the past couple of years I have had my truck serviced every 3,000 miles always dealing with either Wil or Kate and have never had any problems with my service or the customer service. Due to the great experience that I had at CVM my wife looked at CVM when she was ready to purchase a new vehicle. We are now both owners of a Dodge vehicle and look forward to many more great service experiences.

rxinbloom

Jan 22, 2011

I have been a customer with CVM for 6 years. The sales and service staff have always been curteous and willng to provide answerss to any of my questions. Wil and Kate in service have been especially helpful over the years with any problems that I have experienced with my Dodge (there has not been that many, though) I would definitely recommend CVM to anyone that would be in the market for a new Dodge or just wanted to get excellent service.

pentastarr

Jan 20, 2011

I will NEVER, buy another automobile, new or used...from any dealership in my area than Cumberland Valley Motors! Every single person we come in contact with, every single time we set foot in the door....has been NOTHING but fantastic to us! Always smiling, helpful faces...such a great thing to see today. The service is terrific, no long waiting, car or truck is always washed and spot clean when we leave. The building itself is spotless..I could go on and on...but I think you get the message! We feel honored to be patrons of this great establishment!

ssyoung

Jan 16, 2011

Salesman, Keith Morris, was very, very accomodating for our requirements. He also helped us with the trade in sale of our used truck to our military son. He always answered all of our questions over a period of a week when we were deciding on the new truck sale.Buying this truck was a pleasant experience. We are very satisfied with all aspects of this dealership.